03/14/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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There is nothing in any of these Promissory Contracts that allows or permits AES/PHEAA to send as many notices as they want. Most of their employees become aggressive, angry, hateful, and vengeful towards me when I defend my rights. PHEAA is bound by Regulatory requirements which are being violated as pointed out in the previous complaint. My understanding of the signing of these Contracts was that one notice would be sufficient. PHEAA is stepping over the line by over-sending notices. PHEAA 's ignorance to the matter only subjugates their profound censorship of the truth. PHEAA is hereby put on notice to CEASE AND DESIST WITH ALL NOTICES ABOUT DELINQUENCY to both BORROWER AND COSIGNER.
In this Credit Agreement, the words I, me, my, and mine mean the person ( s ) who signed this Credit Agreement as Borrower and Cosigner. The words you, your, yours, and Lender mean XXXX XXXX XXXX, its successors and assigns, and any other holder of this Credit Agreement. School means the school named at the top of the first page of this Credit Agreement. The servicer means the Lender or any entity it designates to service my loan.
A. PROMISE TO PAY : I promise to pay to you the principal sum of the Loan Amount Requested shown on the first page of this Credit Agreement, to the extent it is advanced to me or paid on my behalf, and any Loan Origination Fee added to my loan ( see Paragraph F ) ( together the Principal Sum ), interest on such Principal Sum, interest on any unpaid interest added to the Principal Sum and late fees ( see Paragraph E.6 ).
B. IMPORTANT READ THIS CAREFULLY : 1. When you receive my signed Credit Agreement, you are not agreeing to lend me money. If you decide to make a loan to me, you will electronically transfer the loan funds to the School for me, mail a loan check to the School for me, or mail a loan check directly to me. You have the right to not make a loan or to lend an amount less than the Loan Amount Requested. I agree to accept an amount less than the Loan Amount Requested and to repay that portion of the Loan Amount Requested that you actually lend to me along with interest and all other amounts I owe ( see Paragraph A ).
You have the right to disburse my loan through an agent. At your option, you may also make any loan check co-payable to me and the Cosigner or to me and the School.
2. HOW I AGREE TO THE TERMS OF THIS LOAN. By signing this Credit Agreement, and submitting it to the Lender, I am requesting that you make this loan to me in an amount equal to the Loan Amount Requested plus any Loan Origination Fee described in Paragraph F of this Credit Agreement. If you approve this request and agree to make this loan, you will notify me in writing and provide me, as required by law, with one Disclosure Statement at the time of the first disbursement or a Disclosure Statement at the time of each disbursement. Each Disclosure Statement is incorporated herein by reference and made a part hereof. Each Disclosure Statement will tell me the amount of the loan that you have approved, the amount of the Loan Origination Fee, and other important information. I will let you know that I agree to the terms of the loan as set forth in this Credit Agreement and in each Disclosure Statement by doing either of the following : ( a ) endorsing or depositing the check that disburses the loan proceeds; or ( b ) allowing the loan proceeds to be used by or on behalf of the student Borrower without objection. Upon receipt of each Disclosure Statement, I will review it and notify you in writing if I have any questions. If I am not satisfied with the terms of my loan as disclosed in a Disclosure Statement that covers my entire loan amount, I may cancel my loan by giving you a written cancellation notice within ten ( 10 ) days after I receive the Disclosure Statement. If I am not satisfied with the terms of my loan as disclosed in a Disclosure Statement that covers only one of multiple disbursements of my loan, to cancel the disbursement covered by that Disclosure Statement, I will give you a written cancellation notice within ten ( 10 ) days after I receive the Disclosure Statement and I understand that unless I withdraw from the School or I or my School specifies otherwise, the cancellation of any disbursement will not cancel any future disbursements. Previous disbursements may not be canceled under any circumstances. I understand that I must repay, in accordance with the terms of this Credit Agreement, all amounts disbursed but not canceled. If loan proceeds have been disbursed, I agree that I will immediately return the canceled disbursement to you, will not endorse any check that disburses the loan proceeds to be canceled, and will instruct the School to return the canceled disbursement to you. If I give notice of cancellation but do not cause the return of the disbursement as stated above, the disbursement will not be canceled and I will be in default of this Credit Agreement. ( See Paragraph I. ) C. DEFINITIONS : 1. Disbursement Date means the date or dates on which you lend money to me in consideration for my Credit Agreement and will be the date ( s ) shown on any loan check you prepare or the date ( s ) you initiate any electronic funds transfer.
2. The Deferment Period will begin on the first Disbursement Date and end on the Deferment End Date.
3. Deferment End Date means the date specified below for the applicable loan program ( the applicable loan program is stated on the first page of this Credit Agreement ).
( a ) Undergraduate Alternative Loan Program : If I have elected the Immediate Repayment option ( the applicable repayment option is stated on the first page of this Credit Agreement ), there is no Deferment Period, and my first payment will be 30-60 days after the final disbursement of my loan. If I have elected the Interest Only repayment option ( the applicable repayment option is stated on the first page of this Credit Agreement ), then interest payments will begin 30-60 days after the first disbursement of my loan, the Deferment End Date will be the date the student Borrower first graduates or ceases to be enrolled at least half-time in the School ( or another school participating in this loan program ), and principal and interest payments will begin 30-60 days after that date. In any event, if I have elected the Interest Only repayment option, the Deferment End Date will be no more than 5 years after the first Disbursement Date. If I have elected the Full Deferral repayment option ( the applicable repayment option is stated on the first page of this Credit Agreement ), then the Deferment End Date will be 180 days after the date the student Borrower first graduates or ceases to be enrolled at least half-time in the School ( or another school participating in this Loan Program ). In any event, if I have elected the Full Deferral repayment option, the Deferment End Date will be no more than 5 years after the first Disbursement Date. For borrowers who chose the Interest Only or full Deferral repayment options, joint and serial ( associates to bachelors ) degree recipients may continue in-school deferment while completing their second degree, up to the 5-year or 5 -year maximum. Regardless of the repayment option I chose and after the Deferment End Date, this loan may be eligible upon written request for deferment periods of up to five ( 5 ) years total ( Additional Deferment ) as long as the student Borrower is enrolled at least half time to complete an undergraduate or graduate degree ( at a school participating in this loan program ) or begins a medical internship or residency program. The Servicer may treat any notice of a revised graduation date or of new enrollment as my written request for Additional Deferment. You will capitalize ( see Paragraph D.3 ) accrued and unpaid interest as of the end of each deferment period. All such capitalized interest shall be repaid with the principal balance.
( b ) Graduate Professional Education Loan Program : The Deferment End Date will be 180 days after the student Borrower graduates or ceases for any other reason to be enrolled at least half-time in the School ( or another school participating in this Loan Program ), but no more than 4 years after the first Disbursement Date ; provided, however, that if the student Borrower begins a medical residency or internship during the Deferment Period, then the Deferment Period will end 180 days after the day the residency or internship ends, but no more than 8 years after the first Disbursement Date.
( c ) Health Professions Education Loan Program : The Deferment End Date will be 270 days after the student Borrower graduates or ceases for any other reason to be enrolled at least half-time in the School ( or another school participating in this Loan Program ), but no more than 6 years after the first Disbursement Date ; provided, however, that if the student Borrower begins a medical residency or internship during the Deferment Period, then the Deferment Period will end 270 days after the day the residency or internship ends, but no more than 10 years after the first Disbursement Date.
( d ) Residency Loan Program : The Deferment End Date will be 270 days after the student Borrower ceases for any reason to be enrolled in a medical residency or internship, but no more than 4 years after the Disbursement Date.
4. The Repayment Period begins the day after the Deferment Period ends. If there is no Deferment Period for my loan, the Repayment Period will begin when my loan is fully disbursed. The Repayment Period is 20 years ( 25 years for loans with a Principal Sum of {$40000.00} or more ) unless monthly payments equal to the minimum monthly payment amount ( See Paragraph E.2 ) will repay all amounts owed in less than 20 years, in which case the Repayment Period will be the number of months necessary to pay in full the amount I owe at the minimum payment. Additional Deferment ( See Paragraph C ( 3 ) ( a ) ) will not extend the Repayment Period.
D. INTEREST : 1. Accrual Beginning on the first Disbursement Date, interest will be calculated at the Variable Rate ( Paragraph D.2 ) and charged on the Principal Sum, and on any unpaid interest later added to the Principal Sum according to Paragraph D.3 . During the Repayment Period, interest will be calculated at the Variable Rate and charged on the outstanding balance of this Credit Agreement until all amounts are paid in full.
Interest will be calculated on a daily simple interest basis. The daily interest rate will be equal to the annual interest rate in effect on that day, divided by the number of days in that calendar year.
2. Variable Rate The Variable Rate is equal to the Current Index plus a Margin.
The Margins for both the Deferment Period and the Repayment Period are shown on the first page of this Credit Agreement. In no event will the Variable Rate exceed the maximum interest rate allowed by the laws of the Commonwealth of Pennsylvania.
The Variable Rate will change quarterly on the first day of each XXXX, XXXX, XXXX and XXXX ( the Change Date ( s ) ) if the Current Index changes. The Current Index for any calendar quarter beginning on a Change Date ( or for any shorter period beginning on any Disbursement Date and ending on the last day of a calendar quarter ) is based on the one-month London Interbank Offered Rate ( LIBOR ) as published in the Money Rates section of The XXXX XXXX XXXX ( XXXX XXXX ). The index for each calendar quarter ( or for any shorter period beginning on a Disbursement Date and ending on the last day of a calendar quarter ) will equal the average of the LIBOR rates published on the first business day of each of the three ( XXXX ) immediately preceding calendar months, rounded to the nearest one-hundredth of one percent ( 0.01 % ). If The XXXX XXXX XXXX ( XXXX XXXX ) is not published or the Current Index is not given on any of these dates, then the Current Index will be determined by using the immediately preceding published Current Index for such date. If the Current Index is no longer available, you will choose a comparable index.
XXXX. Capitalization If I have elected the Full Deferral repayment option, I understand that you will add all accrued and unpaid interest to the principal balance of my loan ( capitalize interest ) as of the last day of the Deferment Period. In addition, if my loan will be disbursed in multiple disbursements and if I have elected the Immediate Repayment option, you will capitalize interest that accrues between the first disbursement of my loan and the final disbursement of my loan. I understand that regardless of the repayment option I chose, you will capitalize interest at the end of any forbearance period. In all cases, the sum of interest you capitalize plus the thenoutstanding principal balance is thereafter considered the principal balance, and interest will accrue on the new principal balance.
{ XXXX } XXXX XXXX of XXXX XXXX TERMS OF REPAYMENT : XXXX. Deferment Period If I have elected either the Interest Only repayment option or the Full Deferral repayment option ( the applicable repayment option is stated on the first page of this Credit Agreement ), you will send statements during the Deferment Period ( showing the total outstanding principal balance of my loan and the interest that has accrued on my loan ). You reserve the right to send statements or notices to either the Borrower or the Cosigner. Statements will be sent to the address shown on your records. If I have elected the Interest Only repayment option, I agree to make payments each month during the Deferment Period equal to the accrued interest on the outstanding balance of this Credit Agreement. If I have elected the Full Deferral repayment option I may, but am not required to make payments during the Deferment Period. You will add any interest that I do not pay during the Deferment Period to the principal balance, as described in Paragraph D.3.
2. Repayment Period The amount of my monthly payment ( Monthly Payment Amount ) will be established based on the rules in this Credit Agreement when my Repayment Period begins. During the Repayment Period, you will send me monthly statements that show the Monthly Payment Amount and the payment due dates, and I will pay the Monthly Payment Amount shown on my monthly statement, which amount will in no event be less than {$25.00} or the unpaid balance, whichever is less. I understand that the Monthly Payment Amount is due each month. I may pay more than my Monthly Payment Amount at any time without penalty or charge. If my loan is in paidahead status, I may, but will not be required to make monthly payments. You reserve the right to send monthly statements to the Borrower and/or the Cosigner. Even if I do not receive monthly statements, I will make consecutive monthly payments in amounts at least equal to the Monthly Payment Amount by the applicable payment due dates until I have paid all of the principal and interest and any other charges I may owe under this Credit Agreement.
3. Repayment Terms- My Monthly Payment Amount will be calculated as of the day the Repayment Period begins ( Repayment Date ). It will be recalculated ( a ) once each year prior to the anniversary of the Repayment Date, ( b ) if the Variable Rate changes between anniversaries of the Repayment Date to the extent that the Monthly Payment Amount would not pay in full the accrued monthly interest on my loan, ( c ) following any subsequent deferment or forbearance period or ( d ) following any request by the Borrower to the servicer to change the monthly payment due date ( each of which events is a new Repayment Date ). As of any Repayment Date, my Monthly Payment Amount will be recalculated. My new Monthly Payment Amount will be disclosed to me by the servicer. The new Monthly Payment Amount will equal the amount necessary to pay in full, over the number of months remaining in the Repayment Period, the amount I owe in equal monthly installments of principal and interest at the Variable Rate in effect at the time of the calculation. I understand that this may result in a reduction or increase in my monthly payment as calculated as of each Repayment Date. I understand that during the Repayment Period ( and, if I have elected the Interest Only repayment option, during the period of interest payments ) the servicer may change the monthly payment due date of future payments to a later date for the convenience of the servicer in processing payments or in order to coordinate the due dates of all of my loans processed by the servicer.
4. Amounts Owing at the End of the Repayment Period Since interest accrues daily upon the unpaid principal balance of my loan, if I make payments after my payment due dates, I may owe additional interest. If I have not paid my late fees, I will also owe additional amounts for those late fees. In such cases you will increase the amount of my last monthly payment to the amount necessary to repay my loan in full.
5. Payments Payments will be applied first to late fees, other fees and charges, accrued interest, and the remainder to principal.
6. Other Charges - If any part of a monthly payment remains unpaid for a period of more than 15 days after the payment due date, I will pay a late fee not exceeding {$5.00} or 5 % of the overdue payment amount, whichever is less. To the extent permitted by law, I agree to pay you all amounts you incur in enforcing the terms of this Credit Agreement, including reasonable collection agency and attorney 's fees and court costs and other collection costs.
F. LOAN ORIGINATION FEE : If you charge me, I will pay you a Loan Origination Fee at the time my loan is disbursed. The dollar amount of any Loan Origination Fee will be determined by multiplying the Principal Sum times the Loan Origination Fee Percentage shown on the first page of this Credit Agreement. The percentage would be higher if computed only on the amount advanced rather than on the entire Principal Sum ( Loan Origination Fee plus the loan Amount advanced ). For example, a nominal Loan Origination Fee of 6.5 % on the entire principal amount would equal 6.9519 % of the amount advanced. The Loan Origination Fee I will pay, if any, will be shown on my Disclosure Statement and included with the Principal Sum. To the extent permitted by law, and unless I timely cancel a disbursement ( see Paragraph B.2 ), I will not be entitled to a refund of any Loan Origination Fee relating to that disbursement.
G. RIGHT TO PREPAY : I have the right to prepay all or any part of my loan at any time without penalty.
H. FORBEARANCE : If I am unable to repay my loan in accordance with the terms established under this Credit Agreement because of a hardship such as financial or medical difficulty, I may request that you modify these terms. I understand that such modification would be at your option. I understand that I will remain responsible for all interest accruing during any period of forbearance and that you will add any interest that I do not pay during any forbearance period to the principal balance, as described in Paragraph D.3.
I. WHOLE LOAN DUE : To the extent permitted by applicable law, I will be in default and you have the right to give me notice that the whole outstanding principal balance, accrued interest, and all other amounts payable to you under the terms of this Credit Agreement, are due and payable at once ( subject to any applicable law which may give me a right to cure my default ) if : ( 1 ) I fail to make any monthly payment to you when due, ( 2 ) I die, ( 3 ) I break any of my other promises in this Credit Agreement, ( 4 ) any bankruptcy proceeding is begun by or against me, or I assign any of my assets for the benefit of my creditors, or ( 5 ) I make any false written statement in applying for this loan or any other loan or at any time during the Deferment or Repayment Periods. If I default, I will be required to pay interest on this loan accruing after default. The interest rate after default will be subject to adjustment in the same manner as before default.
To the extent permitted by applicable law, upon default, you may also capitalize any interest and fees ( i.e., add accrued and unpaid interest and fees to the principal balance ), and increase the Margin used to compute the Variable Rate by two percentage points ( 2 % ).
J. NOTICES : 1. I will send written notice to you, any subsequent holder of this Credit Agreement, and the servicer within ten days after any change in name, address, or enrollment status ( for example, if the Borrower withdraws from the School or transfers to another school participating in this loan program ).
2. Any notice required to be given to me by you will be effective when mailed by first class mail to the latest address you have for me. Unless required by applicable law, you need not give a separate notice to the Cosigner.
K. INFORMATION : 1. I must update the information I provided to you whenever you ask me to do so.
2. I authorize you from time to time to request and receive from others credit related information about me ( and about my spouse if I live in a community property state ).
3. CREDIT BUREAU REPORTING You may report information about my account to credit bureaus. Late payments, missed payments, or other defaults in my account may be reflected in my credit report.
I understand that the reporting of information about my account to credit bureaus may adversely affect my credit rating and my ability to obtain other credit. You may also provide the School with certain personally-identifiable information about me ( such as my Social Security Number and my Loan ID number ) and report the status of my loan and my payment history, including information about a late payment, missed payment or other defaults, to the School and others in accordance with applicable law.
L. ADDITIONAL AGREEMENTS : 1. I understand that you are located in Pennsylvania and that this Credit Agreement will be entered into in the same state. CONSEQUENTLY, THE PROVISIONS OF THIS CREDIT AGREEMENT WILL BE GOVERNED BY FEDERAL LAW AND THE LAWS OF THE COMMONWEALTH OF PENNSYLVANIA, WITHOUT REGARD TO CONFLICT OF LAW RULES.
2. The proceeds of this loan will be used only for my educational expenses at the School. The Cosigner will not receive any of the loan proceeds.
3. My responsibility for paying the loan evidenced by this Credit Agreement is unaffected by the liability of any other person to me or by your failure to notify me that a required payment has not been made. Without losing any of your rights under this Credit Agreement you may accept ( a ) late payments, ( b ) partial payments or ( c ) payments marked paid in full or with other restrictions. You may delay, fail to exercise, or waive any of your rights on any occasion without losing your entitlement to exercise the right at any future time, or on any future occasion. You will not be obligated to make any demand upon me, send me any notice, present this Credit Agreement to me for payment or make protest of non-payment to me before suing to collect on this Credit Agreement if I am in default, and to the extent permitted by applicable law, I hereby waive any right I might otherwise have to require such actions.
I WILL NOT SEND YOU PAYMENTS MARKED PAID IN FULL, WITHOUT RECOURSE OR WITH OTHER SIMILAR LANGUAGE UNLESS THOSE PAYMENTS ARE MARKED FOR SPECIAL HANDLING AND SENT TO THE ADDRESS IDENTIFIED FOR SUCH PAYMENTS ON MY BILLING STATEMENT, OR TO SUCH OTHER ADDRESS AS I MAY BE GIVEN IN THE FUTURE.
4. I may not assign this Credit Agreement or any of its benefits or obligations. You may assign this Credit Agreement at any time.
5. The terms and conditions set forth in this Credit Agreement and the Disclosure Statement constitute the entire agreement between you and me.
6. If any provision of this Credit Agreement is held invalid or unenforceable, that provision shall be considered omitted from this Credit Agreement without affecting the validity or enforceability of the remainder of this Credit Agreement.
7. A provision of this Credit Agreement may only be modified if jointly agreed upon in writing by you and me. Any modification will not affect the validity or enforceability of the remainder of this Credit Agreement.
8. To the extent permitted by law, you have the right to apply money from any of my deposit account ( s ) with you to pay all or a portion of any amount overdue under this Credit Agreement. I hereby authorize you to obtain from the School all amounts which may be owed to me by the School, including any refund due to overpayment, early termination of enrollment, or otherwise.
9. If this Credit Agreement is executed by more than one Borrower, each Borrower agrees that any communication between you and any of the Borrowers will be binding { W0491750.1 } PC.06-07.CSX1.10SC.0306 5 of 6 on all of the Borrowers. I intend to be treated as a principal of this Credit Agreement and not as a surety. To the extent I may be treated as a surety, I waive all notices to which I might otherwise be entitled as such by law, and all suretyship defenses that might be available to me ( including, without limitation, contribution, subrogation and exoneration ). I agree that the Borrower may agree to any forbearance or other modification of the repayment schedule and that such agreement will be binding on me. It shall not be necessary for you to resort to or exhaust your remedies against the borrower before calling upon me to make repayment. For purposes of this paragraph only, I and me refer to the Cosigner only.
10. All dollar amounts stated in this Credit Agreement are in United States dollars. I will make all payments in United States Dollars with no deduction for currency exchange.
11. If the student Borrower fails to complete the education program paid for with this loan, the Cosigner and I are not relieved of any obligation within or pursuant to this Credit Agreement.
12. I understand and agree that this loan is an education loan and certify that it will be used only for costs of attendance at the School. I acknowledge that the requested loan is subject to the limitations on dischargeability in bankruptcy contained in Section 523 ( a ) ( 8 ) of the United States Bankruptcy Code because either or both of the following apply : ( a ) this loan was made pursuant to a program funded in whole or in part by The Education Resources Institute , Inc.
( " TERI '' ), a non-profit institution, or ( b ) this is a qualified education loan as defined in the Internal Revenue Code. This means that if, in the event of bankruptcy, my other debts are discharged, I will probably still have to pay this loan in full.
13. I authorize any school that I may attend to release to you, and any other persons designated by you, any requested information pertinent to this loan ( e.g., enrollment status, prior loan history, and current address ).
14. I authorize the Lender, any subsequent holder of this Credit Agreement, and their agents to : ( 1 ) advise the School of the status of my application and my loan, ( 2 ) respond to inquiries from prior or subsequent lenders or holders with respect to my Credit Agreement and related documents, ( 3 ) release information and make inquiries to the persons I have given you as references, for the purposes of learning my current address and telephone number, ( 4 ) check my credit and employment history and to answer questions about their credit experience with me, and ( 5 ) disclose to TERI, the Borrower, and/or the Cosigner either in connection with this transaction or any future transaction all information ( including status information and non-public personal information ) of the Borrower and/or the Cosigner provided in connection with this Credit Agreement. If in the future I apply for a loan that is guaranteed by TERI and funded by another lender, I also authorize the sharing of application information for this loan ( other than information in a consumer report ) with the other lender and TERI and the reuse of such information by such new lender and TERI in my new application.
15. Waiver by Lender : You waive ( give up ) any right to claim a security interest in any property to secure this Credit Agreement. This does not affect any right to offset as a matter of law.
16. If I fax my signature ( s ) on the first page of this Credit Agreement back to you and keep the copy I signed, I understand that under federal law the fax you receive will be an original of the first page of this Credit Agreement. You and I agree that all copies of this Credit Agreement ( including the fax you receive and the copy I retain ), taken together, shall constitute a single original agreement.
17. If any Borrower or Cosigner elects to sign electronically an electronic record of this Credit Agreement, then the following will apply as between Lender and such person : ( a ) Lender will keep a non-modifiable electronic record of this document and provide a copy to me upon request, ( b ) I can and have downloaded and/or printed a copy of this document for my records or notified the Lender to mail me a copy of this document, and ( c ) the Lenders electronic record of this document and any printout from that record shall be an original for all purposes, including any lawsuit to collect amounts that I owe. If I physically sign a copy of this document that has been electronically signed by any other Cosigner or Borrower, as between me and the Lender the copy I sign ( and any fax of that copy I may send to Lender ) will be an original. However, the electronic signature of another party to this Credit Agreement and the Lenders electronic record of this document containing that signature will be as valid against me as an original, physical document that is physically signed by all parties.
18. If applicable for my loan program, the Cosigner may be released from all obligations hereunder if ( a ) the Lender ( or its agent ) receives full payment for each of the first 48 consecutive principal and interest payments on or before their respective due dates under this Credit Agreement, ( b ) the Cosigner makes a request for such release to the Lender ( or its agent ) within ninety ( 90 ) days of making the 48th such payment, and ( c ) the Borrower meets the Lender 's and TERI 's credit criteria then in effect for cosigner release under this Credit Agreement.
M. DISCLOSURE NOTICES ALL APPLICANTS : IMPORTANT FEDERAL LAW NOTICE Important information about procedures for opening a new account : To help the government fight the funding of terrorism and money laundering activities, Federal law requires all financial institutions to obtain, verify, and record information that identifies each person who opens an account.
What this means for you : When you open an account, we will ask for your name, address, date of birth, and other information that will allow us to identify you. We may also ask to see your drivers license or other identifying documents.
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03/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Hello,
When I started my college education to become a XXXX XXXX I had spoke to finical aide office as I had concerns on taking out loans. I was informed that I had no issues to worry about because my loans would be forgiven as I was becoming a XXXX XXXX and that I qualified for loan forgiveness. I was also told I definitely would qualify as I was "XXXX".
Fedloan in PA told If I consolidated my loans it was the best thing and that would lower my payments and interest.
Now I have my degree and I am struggling to pay my monthly amount. I do not qualify for loan forgiveness because I do not work for a non-profit company.
from XX/XX/XXXX-XX/XX/XXXX I have loans
total amount of XXXX.
Labs originally through XXXX XXXX, now XXXX and loans through XXXX.
I am trying to find assistance on all the above as I was mislead.
File Source:U.S. DEPARTMENT OF EDUCATION, NATIONAL STUDENT LOAN DATA SYSTEM (NSLDS)
Student Enrollment Status Effective Date:XX/XX/XXXX
Student Total All Loans Outstanding Principal:$XXXX Student Total All Loans Outstanding Interest:$XXXX
Student Pell Lifetime Eligibility Used:831.773%
Student Total All Grants:$XXXX
Total DIRECT CONSOLIDATED UNSUBSIDIZED Outstanding Principal:$XXXX
Total DIRECT CONSOLIDATED UNSUBSIDIZED Outstanding Interest:$XXXX
Total DIRECT CONSOLIDATED SUBSIDIZED Outstanding Principal:$XXXX Total DIRECT CONSOLIDATED SUBSIDIZED Outstanding Interest:$XXXX
Total DIRECT PLUS GRADUATE Outstanding Principal:$XXXX
Total DIRECT PLUS GRADUATE Outstanding Interest:$XXXX
Total DIRECT STAFFORD UNSUBSIDIZED Outstanding Principal:$XXXX
Total DIRECT STAFFORD UNSUBSIDIZED Outstanding Interest:$XXXX
Total DIRECT STAFFORD SUBSIDIZED Outstanding Principal:$XXXX
Total DIRECT STAFFORD SUBSIDIZED Outstanding Interest:$XXXX
Total FFEL STAFFORD SUBSIDIZED Outstanding Principal:$XXXX
Total FFEL STAFFORD SUBSIDIZED Outstanding Interest:$XXXX Total FFEL STAFFORD UNSUBSIDIZED Outstanding Principal:$XXXX Total FFEL STAFFORD UNSUBSIDIZED Outstanding Interest:$XXXX
Total FFEL CONSOLIDATED Outstanding Principal:$XXXX
Total FFEL CONSOLIDATED Outstanding Interest:$XXXX
Loan Type:DIRECT CONSOLIDATED UNSUBSIDIZED
Loan Attending School Name:SCHOOL CODE FOR CONSOLIDATION LOANS
Loan Attending School OPEID:XXXX
Loan Date:XX/XX/XXXX
Loan Repayment Begin Date:XX/XX/XXXX
Loan Period Begin Date:
Loan Period End Date:
Loan Amount:$XXXX
Loan Disbursed Amount:$XXXX
Loan Canceled Amount:$XXXX
Loan Canceled Date:
Loan Outstanding Principal Balance:$XXXX
Loan Outstanding Principal Balance as of Date:XX/XX/XXXX
Loan Outstanding Interest Balance:$XXXX
Loan Outstanding Interest Balance as of Date:XX/XX/XXXXLoan Interest Rate Type:FIXED
Loan Interest Rate:6.50%
Loan Repayment Plan Type:REVISED PAY AS YOU EARN PLAN
Loan Repayment Plan Begin Date:XX/XX/XXXX
Loan Repayment Plan Scheduled Amount:$XXXX
Loan Repayment Plan IDR Plan Anniversary Date:XX/XX/XXXX
Loan Confirmed Subsidy Status:
Loan Subsidized Usage in Years:
Loan Reaffirmation Date:
Loan Most Recent Payment Effective Date:XX/XX/XXXX
Loan Next Payment Due Date:XX/XX/XXXX
Loan Cumulative Payment Amount:$XXXX
Loan PSLF Cumulative Matched Months:0
Loan Status:RP
Loan Status Description:IN REPAYMENT
Loan Status Effective Date:XX/XX/XXXX
Loan Status:FB
Loan Status Description:FORBEARANCE
Loan Status Effective Date:XX/XX/XXXX
Loan Status:RP
Loan Status Description:IN REPAYMENT
Loan Status Effective Date:XX/XX/XXXX
Loan Status:FB
Loan Status Description:FORBEARANCE
Loan Status Effective Date:XX/XX/XXXX
Loan Status:RP
Loan Status Description:IN REPAYMENT
Loan Status Effective Date:XX/XX/XXXX
Loan Disbursement Date:XX/XX/XXXX
Loan Disbursement Amount:$XXXX
Loan Contact Type:Current ED Servicer
Loan Contact Name:XXXX XXXX XXXX/XXXX XXXX(PHEAA)
Loan Contact Street Address 1:XXXX XXXX XXXX
Loan Contact Street Address 2:
Loan Contact City:XXXX
Loan Contact State Code:GA
Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
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Loan Contact Email Address:XXXX
Loan Contact Web Site Address:
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Loan Contact Name:XXXX XXXX XXXX/XXXX XXXX(PHEAA)
Loan Contact Street Address 1:XXXX XXXX XXXX Loan Contact Street Address 2:
Loan Contact XXXX Loan Contact State Code:GA
Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
Loan Contact Email Address:XXXX
Loan Contact Web Site Address:
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Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
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Loan Contact XXXX
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Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
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Loan Outstanding Interest Balance as of Date:XX/XX/XXXX
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Loan Status Description:NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN
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Loan Contact Zip Code:XXXX Loan Contact Phone Number:XXXX
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Loan Canceled Date:
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Loan Disbursement Date:XX/XX/XXXX
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Loan Disbursement Date:XX/XX/XXXX
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Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
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Loan Outstanding Interest Balance as of Date:XX/XX/XXXX
Loan Interest Rate Type:FIXED
Loan Interest Rate:6.80%
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Loan Repayment Plan Begin Date:XX/XX/XXXXLoan Repayment Plan Scheduled Amount:$XXXX
Loan Repayment Plan IDR Plan Anniversary Date:
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Loan Contact Phone Number:XXXX
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Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
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Loan Outstanding Interest Balance as of Date:XX/XX/XXXX
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Loan Contact Type:Current ED Servicer
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Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
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Loan Repayment Plan Type:
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Loan Contact Zip Code:XXXX Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
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Loan Canceled Date:
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Loan Repayment Plan Type:
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Loan Contact Phone Number:XXXX
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Loan Outstanding Interest Balance as of Date:XX/XX/XXXX
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Loan Contact Phone Number:XXXX
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Loan Outstanding Principal Balance as of Date:XX/XX/XXXX
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Loan Interest Rate Type:FIXED
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Loan Repayment Plan Type:
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Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
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Loan Canceled Date:
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Loan Outstanding Principal Balance as of Date:XXXX
Loan Outstanding Interest Balance:$XXXX
Loan Outstanding Interest Balance as of Date:XX/XX/XXXX
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Loan Repayment Plan Scheduled Amount:$XXXX
Loan Repayment Plan IDR Plan Anniversary Date:
Loan Confirmed Subsidy Status:
Loan Subsidized Usage in Years:
Loan Reaffirmation Date:
Loan Most Recent Payment Effective Date:XX/XX/XXXX
Loan Next Payment Due Date:
Loan Cumulative Payment Amount:$XXXX
Loan PSLF Cumulative Matched Months:0
Loan Status:PN
Loan Status Description:NON-DEFAULTED, PAID IN FULL THROUGH CONSOLIDATION LOAN
Loan Status Effective Date:XX/XX/XXXX
Loan Status:DA
Loan Status Description:DEFERRED
Loan Status Effective Date:XX/XX/XXXX
Loan Status:FB
Loan Status Description:FORBEARANCE
Loan Status Effective Date:XX/XX/XXXX
Loan Status:RP
Loan Status Description:IN REPAYMENT
Loan Status Effective Date:XX/XX/XXXX
Loan Status:FB
Loan Status Description:FORBEARANCE
Loan Status Effective Date:XX/XX/XXXX
Loan Status:RP
Loan Status Description:IN REPAYMENT
Loan Status Effective Date:XX/XX/XXXX
Loan Status:IG
Loan Status Description:IN GRACE PERIOD
Loan Status Effective Date:XX/XX/XXXX
Loan Status:IA
Loan Status Description:LOAN ORIGINATED
Loan Status Effective Date:XX/XX/XXXX
Loan Disbursement Date:XX/XX/XXXX
Loan Disbursement Amount:$XXXX
Loan Disbursement Date:XX/XX/XXXX
Loan Disbursement Amount:$XXXX
Loan Contact Type:Current Servicer
Loan Contact Name:XXXX XXXX XXXX/XXXX Loan Contact Street Address 1:XXXX XXXX XXXX
Loan Contact Street Address 2:
Loan Contact City:XXXX
Loan Contact State Code:PA
Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
Loan Contact Email Address:
Loan Contact Web Site Address:XXXX
Loan Contact Type:Current Lender
Loan Contact Name:XXXX XXXX XXXX XXXX/XX/XX/XXXX-XX/XX/XXXX XXXX
Loan Contact Street Address 1:XXXX XXXX XXXX XXXX
Loan Contact Street Address 2:
Loan Contact City:XXXX
Loan Contact State Code:DC
Loan Contact Zip Code:XXXX
Loan Contact Phone Number:
Loan Contact Phone Extension:
Loan Contact Email Address:
Loan Contact Web Site Address:
Loan Contact Type:Current ED Servicer
Loan Contact Name:XXXX XXXX XXXX/XXXX
Loan Contact Street Address 1:XXXX XXXX XXXX
Loan Contact Street Address 2:
Loan Contact City:XXXX
Loan Contact State Code:GA
Loan Contact Zip Code:XXXX
Loan Contact Phone Number:XXXX
Loan Contact Phone Extension:
Loan Contact Email Address:
Loan Contact Web Site Address:XXXX
Loan Type:FFEL STAFFORD UNSUBSIDIZED
Loan Attending School Name:XXXX XXXX XXXX
Loan Attending School OPEID:XXXX
Loan Date:XX/XX/XXXX
Loan Repayment Begin Date:XX/XX/XXXX
Thank you.
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05/26/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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COMPLAINT HEREIN IS GIVEN BY XXXX XXXX XXXX/STUDENT LOAN BORROWER ( HEREINAFTER, BORROWER ) UNDER OATH/PENALTY OF PERJURY AGAINST FEDLOAN SERVICING/PENNSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY ( PHEAA ) XXXX XXXX XXXX , PHEAA PRESIDENT AND CHIEF EXECUTIVE OFFICER ( CEO ), ET AL. ( HEREINAFTER, FEDLOAN ), XXXX ADMITTED AGENT ( S ) OF DEPARTMENT OF EDUCATION AND UNITED STATES SECRETARY OF EDUCATION, XXXX XXXX XXXX, FOR KNOWING AND WILLFUL REPEATED STUDENT LOAN REPAYMENT FALSE REPRESENTATIONS TO U.S. GOVERNMENT RECORDS ( NATIONAL STUDENT LOAN DATA SYSTEM, NSLDS ) AND TO XXXX, XXXX, XXXX, ( HEREINAFTER, CREDIT REPORTING AGENCIES, CRAS ) BORROWERS CREDIT REPORTS TO GAIN MORE THAN {$100000.00} STUDENT LOAN PAYMENT NOT OWED.
FEDLOAN EXPRESS ADMISSIONS RE XXXX XXXX FEDLOAN GROUPED-SEVEN-LOAN ACCOUNT.
Under Standard Loan Repayment Plan ( 120 fixed equal monthly payments to paid-in-full ), from XX/XX/XXXX through and including XX/XX/XXXX, borrower made 99/120 timely, monthly, as billed/equal payments of {$1000.00}, total repaid to date about {$100000.00}, total six-loans-grouped-account current outstanding, about {$17000.00}, ( EXHIBIT 1., EXHIBIT 2., and EXHIBIT 4. pages 2-3. ). A seventh loan, listed by FedLoan in NSLDS, was never disbursed to borrower, balance : XXXX.
COMPLAINT : FEDLOANS ONGOING PATTERN-OF-PRACTICE SCHEME TO COLLECT APPROXIMATELY DOUBLE PAYMENT AMOUNT OWED.
FedLoans actions complained herein occurred from about XX/XX/XXXX-Present-XX/XX/XXXXongoing.
FedLoans pattern-of-practice scheme of false repayment representations began after borrower, account in good standing, had completed about 70/120 payments ( XXXX, EXHIBIT 5. ) and 99/120 payments ( XXXX, EXHIBIT 6. and EXHIBIT 7. ). FedLoans false representations, left unchallenged, increase borrowers XXXX outstanding debt by about {$100000.00}, and in XXXX, {$120000.00} ( debt not owed ) ; and increase by 8-10 years borrowers repayment term ( EXHIBIT 5. Terms [ each of six loans ] : 132 Months-147 Months ), i.e. an increase from 120 months/10 years ( Standard Loan Repayment Plan ) to 18-20 years repayment total.
THE TWO ISSUES OF HEREIN COMPLAINT ARE : I. FEDLOANS FALSE REPRESENTATION ( S ) REPAYMENT RECORDS, EXPRESS DEMAND FOR BORROWER TO REPAY DEBT NOT OWED.
TIMELINE FEDLOANS WILLFUL AND KNOWING FALSE REPAYMENT REPRESENTATIONS THROUGH PRESENT-XX/XX/XXXX.
1. FedLoans billing not fixed not equal monthly payments, unquestionable breach of Standard Loan Repayment ( 120 months fixed equal payments to paid in full, EXHIBIT 4. Page 3 ).
FedLoan billed {$150.00} outstanding interest, paid by borrower XX/XX/XXXX, check number XXXX.
Loans entered repayment XX/XX/XXXX : FedLoan billed {$1200.00} monthly payment grouped-six-loans account paid by borrower XX/XX/XXXX, check number XXXX.
FedLoan billed {$1000.00} monthly payment, paid by borrower on XX/XX/XXXX, check number XXXX.
FedLoan billed {$0.00} due XX/XX/XXXX.
FedLoan billed {$690.00} monthly payment, paid by borrower on XXXXXX/XX/XXXX, check number XXXX.
Fedloan monthly billed {$1000.00} ( EXHIBIT 4. FedLoan letter page 3 ), XX/XX/XXXX through and including XX/XX/XXXX. Payment allocations to each of six loans ( EXHIBIT 4. FedLoan Letter, page 3, Table ) are reflected in EXHIBIT 1. from XX/XX/XXXX through and including XX/XX/XXXX.
2. FedLoans knowing and willful payments misallocation ( EXHIBIT 1. ). FedLoan, thereby, engineers fictitious underpayment representation ( s ).
FedLoan knowingly and willfully misallocated borrowers monthly payment of {$1000.00} among the six loans in repayment so that loans were simultaneously overpaid- and remaining loans were underpaid ; then the next month FedLoan alternating the loans to make prior overpaid loans underpaid and prior underpaid loans overpaid, repeating for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ( EXHIBIT 1. ). The net result was that despite borrowers timely {$1000.00} monthly payments all five said months, most/if not all six individual loans falsely represented underpayment one or more times during these five months misallocations time period.
3. FedLoan ( EXHIBIT 5. XXXX, CRAs example ) falsely represents to CRAss borrowers credit reports : Terms extension from 50/120 monthly payments remaining to 132-147 monthly payments outstanding ; Status Deferred, payments begin XX/XX/XXXX ( contradicted by EXHIBIT 1. FedLoans account review showing 70/120 Standard Loan Repayment payments made timely, as billed/equal payments of $ XXXX/month ) ; and Comment : Account in Forbearance. ( No Forbearance requested or consented to by borrower, per se unlawful. ) 4. FedLoans knowing and willful monthly billing underpayment amounts in clear violation of Standard Repayment Plan ( $ XXXX/month, EXHIBIT 4., page 3 ), absent legally required express notification to borrower.
XX/XX/XXXX- {$900.00} billed/ {$1000.00} paid ; XX/XX/XXXX- {$980.00} billed/ {$1000.00} paid ; XX/XX/XXXX- {$1000.00} billed/ {$1000.00} paid ; XX/XX/XXXX- {$1000.00} billed// {$1000.00} paid ; ( EXHIBIT 2. ).
XX/XX/XXXX-Present-XX/XX/XXXXbilled {$1000.00}, borrower paid {$1000.00} every month ( EXHIBIT 2. ). ( EXHIBIT 4. FedLoan letter, page 3, Standard Loan Repayment is $ XXXXmonth/120 months to paid-in-full ) 5. FedLoan knowingly and willingly falsely represents to NSLDS ( EXHIBIT 6. ) on or shortly after XX/XX/XXXX : Borrowers six loans entered repayment XX/XX/XXXX. Yet, FedLoan ADMITS loans entered repayment XX/XX/XXXX, EXHIBIT 1., EXHIBIT 2. and EXHIBIT 4. ) borrowers account shows 99/120 payments from XX/XX/XXXX through and including XX/XX/XXXX.
Borrowers six loans are Repayment Progress 82 % -94 %, yet inexplicably in NSLDS FedLoan falsely represents borrower XX/XX/XXXX has {$120000.00} Amount Remaining, after borrower made 99/120 monthly payments, total repayment of about {$100000.00} through and including XX/XX/XXXX ( EXHIBIT 1. and EXHIBIT 2. ). Further, FedLoan ADMITS ( EXHIBIT 2., page 1 ) borrowers outstanding debt, after XX/XX/XXXX payment is credited, is about {$17000.00} ( EXHIBIT 2., page 1 ).
6. Fedloan knowingly and willingly falsely represents to CRAs borrowers credit reports ( EXHIBIT 7. XXXX, example ) XX/XX/XXXX : High Balance of six loans original unpaid amount from XX/XX/XXXX to XX/XX/XXXX for each of borrowers six student loans, thereby, FedLoan denies borrowers 99/120 months loans repayment through XX/XX/XXXX. Yet, FedLoan ADMITS 99/120 payments completed EXHIBIT 1. and EXHIBIT 2.
Terms paid monthly for 120 months for each of borrowers six student loans, thereby, FedLoan denies borrowers 99/120 months loans repayment through XX/XX/XXXX. Yet, FedLoan ADMITS 99/120 payments completed EXHIBIT 1. and EXHIBIT 2., and only about 17/120 months, $ XXXX/month repayment outstanding.
In summary, FedLoan represents in monthly billing to borrower ( EXHIBIT 1. and EXHIBIT 2. ) good standing loans repayment ; while FedLoan knowingly and willingly simultaneously falsely represents to U.S. government database, NSLDS ( EXHIBIT 6. ), and to CRAs borrowers credit reports ( EXHIBIT 5. XXXX, example. and EXHIBIT 7. XXXX, example. ) borrowers alleged nonpayment/underpayment.
II. FEDLOANS ARBITRARY UNILATERAL PER SE UNLAWFUL FORBEARANCES AND -DEFERMENT TO OBFUSCATE FEDLOANS FALSE REPAYMENT REPRESENTATIONS, TWO OF FOUR FORBEARANCES APPLIED TO BORROWERS ACCOUNT RETROACTIVELY.
Second, to obfuscate FedLoans willful and knowing false repayment representations ( Issue I. ), FedLoan unilaterally imposed numerous Forbearances ( two, in the last three weeks, XX/XX/XXXX-XX/XX/XXXX on borrowers grouped-six-loan-account, EXHIBIT 3. ). A legal definition of Forbearance is given 34 C.F.R. 682.211 ( a ) ( 1 ) : Forbearance means permitting the temporary cessation of payments, allowing an extension of time for making payments, or temporarily accepting smaller payments than previously were scheduled. Thereby, per se unlawful ( imposed absent borrowers request or consent ) Forbearance ( s ), FedLoan willfully and knowingly represents false borrowers default or nonpayment or underpayment when neither default nor untimely, nor nonpayment, nor underpayment exists. ( EXHIBIT 1 and EXHIBIT 2, FedLoan ADMITTED XX/XX/XXXX through XX/XX/XXXX, 99/120 timely, monthly, equal-/as billed payments of {$1000.00}, total to date about {$100000.00} repaid, total six-loans-grouped-account current outstanding, about {$17000.00}, Standard Loan Repayment-120 fixed equal monthly payments to paid-in-full ).
FEDLOANS FORBEARANCES AND DEFERMENT ARE PER SE UNLAWFUL AND MUST BE EXPUNGED.
To lawfully place a Forbearance on borrowers account FedLoan must : ( i ) 34 C.F.R. 682.211 ( b ) ( 1 ) prior have the borrowers consent ( oral and/or written ) ; ( ii ) 34 C.F.R. 682.211 ( a ) ( 1 ) borrowers account is in default, or nonpayment, or delinquent ; ( iii ) 34 C.F.R. 682.211 ( e ) ( 1 ) when Forbearance is granted and placed on borrowers account FedLoan must expressly specify the terms of the Forbearance to borrower ; ( iv ) 34 C.F.R. 682.211 ( e ) ( 2 ) ( vi ) at any time upon borrowers request FedLoan must cancel Forbearance.
To lawfully place a Deferment on borrowers account FedLoan must : ( i ) 34 C.F.R. 685.204 ( a ) ( 4 ) ( i ) the borrower must request the deferment andprovide the Secretary with all information and documents required to establish eligibility for the deferment.
( i ) 34 C.F.R. 685.204 ( a ) ( 5 ) ( iii ) If the Secretary grants a deferment, the Secretary notifies the borrower that the deferment has been granted and that the borrower has the option to cancel the deferment and continue to make payments on the loan.
None of said four requirements for Forbearance ( 34 C.F.R. 682.211 Forbearance. ) or two requirements for Deferment ( 34 C.F.R. 685.204. Deferment. ) exist from 03 XXXX XXXX-Present ( XX/XX/XXXX ) for borrowers group-six-loan-account serviced by FedLoan ( EXHIBIT 3. Table 1. List of Forbearances and Deferment since XXXX XX/XX/XXXX ). Further, borrower finds no provision in 34 C.F.R. 682.211 or borrowers Master Promissory Notes ( MPNs ) contract for FedLoan lawfully to retroactively ( XXXX XX/XX/XXXX express notice ) unilaterally to apply Forbearance ( effective XXXX XX/XX/XXXX ) to nonconsenting borrowers account in good standing during which retroactive-Forbearance three monthly payments ( $ XXXX XXXX, $ XXXX XXXX, $ XXXX XXXX, EXHIBIT 2 ) have already been billed by FedLoan and timely paid by borrower ( EXHIBIT 2. pages 1-6 ) to FedLoan. FedLoan never provided legally required, 34 C.F.R. 685.204 ( a ) ( 5 ) ( iii ), notice retroactive Deferment ( EXHIBIT 5. ) existed to borrower, borrower being monthly billed by FedLoan and paying uninterrupted {$1000.00} monthly ( EXHIBIT 1. ) throughout said fictitious CRAs borrowers credit reports published Deferment, ending XX/XX/XXXX ( EXHIBIT 5. XXXX, CRAs example, XXXX XX/XX/XXXX, Status. ).
FEDLOANS PER SE UNLAWFUL FORBEARANCES AND DEFERMENT XXXX FOLLOW BORROWERS COMPLAINTS OF FEDLOANS FALSE REPAYMENT REPRESENTATIONS ( EXHIBIT 3. Table 1. Forbearances and Deferment List. ).
See, Consumer Financial Protection Bureau, CFPB, complaints : XXXX, submitted XX/XX/XXXX ; XXXX, submitted XX/XX/XXXX ; XXXX, submitted XX/XX/XXXX. ) Said XXXX CFPB complaints reflect replicated intentional fraud as herein XXXX complaint fraud-/extortionate process. ( EXHIBIT 7. Last page, borrowers 100-word dispute statement in XXXX. ) FedLoan via per se unlawful Forbearances and Deferment scheme, herein described, willfully and knowingly and repeatedly ( XXXX ) represents false borrower nonpayment/underpayment/default and by said fictitious unpaid-debt reports repeatedly attempts to justify unjustifiable false representations to obtain approximately double repayment amount ( EXHIBIT 5., EXHIBIT 6., and EXHIBIT 7. ), from borrower, in clear violation of Master Promissory Note ( s ) contract ( s ). Said FedLoan express allegation ( s ) of nonpayment/underpayment/default by insertion of about four per se unlawful Forbearances and one per se unlawful Deferment in less than three years in NSDLS and CRAs borrowers credit reports clearly will be deemed libel per se to extort from borrower more than double repayment owed.
All four Forbearances FedLoan placed on borrowers account from XXXX XXXX and Deferment FedLoan through XXXX reported XXXX XX/XX/XXXX are per se unlawful and must be expunged, failing compliance with 34 C.F.R. 682.211 and 34 C.F.R. 685.204. prerequisites/requirements and borrowers MPNs, latter, unambiguous breach of contract by FedLoan .
BORROWERS STATEMENT.
BorrowerXXXX XXXX XXXX reiterates under penalty of perjury that after borrowers student loans serviced by FedLoan entered repayment on XX/XX/XXXX : ( i ) Borrower never requested- nor by any means ( oral or written ) assented to any Forbearance or Deferment ; ( ii ) Borrower never deviated from-, or modified-, or assented to any modification from Standard Loan Repayment ( 120 equal monthly payments, $ XXXX/month, to paid-in-full, now through XX/XX/XXXX, 99/120 payments completed, about {$100000.00} paid, as of XX/XX/XXXX, borrower owes about {$17000.00} total to paid-in-full for six ( a seventh loan was never disbursed/canceled, {$0.00} owed ) loans grouped account ( EXHIBIT 1 and EXHIBIT 2 ) ; ( iii ) In EXHIBIT 1., EXHIBIT 2. compare payments amount ( $ XXXX/month ) and dates paid with XXXX Deferment and XXXX Forbearances dates listed in EXHIBIT 3. Borrower made every monthly payment ( grouped-, six loans account ) uninterrupted, timely, as billed/equal payment, and continued uninterrupted equal $ XXXXmonth payment timely every month throughout all FedLoans per se unlawful Forbearances ( XXXX-XXXX about four Forbearances in less than 3 years, and, throughout the CRAs borrowers credit reports fictitious Deferment ( EXHIBIT 5. XXXX, example, dated XXXX XXXX XXXX, showing unlawful pop-up/absent borrowers request or consent, and, absent Deferment terms and conditions notice to borrower ) ; ( iv ) Every monthly payment was made by paper check, bank records verification showing date and amount paid/withdrawn ( EXHIBIT 2., last three pages, examples ), and check, sent via US mail FedLoan receipt signature-required ( proves timely receipt by FedLoan ) ; and ( v ) Borrower retains original executed copies of Master Promissory Notes ( MPNs ) for student loans serviced by FedLoan .
BORROWERS PRIOR NOTICE TO FEDLOAN AND SECOND UNLAWFUL NONCONSENSUAL FORBEARANCE UNILATERALLY BY FEDLOAN XX/XX/XXXX.
Borrower orally/by phone : XXXX, provided notice and request for correction to FedLoan of herein false student loans repayment representations in NSLDS and CRAs borrowers credit reports and nonreceipt of US mail XX/XX/XXXX billing for monthly payment due XX/XX/XXXX : XXXX XXXX XXXX about XXXX XXXX XXXX employee ID, XXXX ; XX/XX/XXXX about XXXX XXXX XXXX, ID, XXXX, transferred about XXXX to XXXX , ID, XXXX ; XX/XX/XXXX about XXXX XXXX XXXX , ID, XXXX ; XX/XX/XXXXabout XXXX XXXX XXXX , ID XXXX ; XX/XX/XXXX about XXXX XXXX XXXX , ID, XXXX. On XX/XX/XXXX, after borrower reported said fraudulent repayment reporting and XX/XX/XXXX-XX/XX/XXXX unlawful Forbearance, XXXX stated XX/XX/XXXX that as a result of borrowers phone call borrowers grouped FedLoan account would undergo Administrative Review purportedly resulting in a second Administrative Forbearance, now, two fraudulent Forbearances ( XX/XX/XXXX and XX/XX/XXXX ) unilaterally FedLoan imposed on borrowers grouped-six-loans-account in the past three ( 3 ) weeks. XXXX received neither request nor consent from borrower to impose said Forbearance, no notice of terms and conditions of said Forbearance has been received by borrower to date-XX/XX/XXXX. On XXXX XX/XX/XXXX about XXXX XXXX XXXX, ID XXXX stated in error XX/XX/XXXX retroactive Forbearance had been expunged from NSLDS on XXXX XX/XX/XXXX ; denied knowledge of false XX/XX/XXXX repayment start date in NSLDS and also, denied knowledge of outstanding [ six-loans ] balance of {$120000.00}. Borrower reiterated that said false representations were extortionate and borrower would file formal complaint unless all was corrected within next 24 hours ( borrower having provided prior notice from XX/XX/XXXX to no avail ).
FEDLOANS KNOWING AND WILLFUL HARM TO BORROWER FOLLOWING BORROWERS COMPLAINTS RE FEDLOANS PER SE UNLAWFUL ONGOING ACTS.
As licensed attorney, borrowers professional license is predicated on financial responsibility mandated by ethics rules and state law ( Mass. Gen. XXXX XXXX. Ch. XXXX ). Here, FedLoan knowing that said outstanding debt express representation of about {$120000.00} was false ( EXHIBIT 1. and EXHIBIT 2. ), willingly repeatedly ( XXXX-XXXX ) falsely represented to the US government National Student Loan Data System, NSLDS, and CRAs, for publication as fact that borrower owes ( EXHIBIT 5., EXHIBIT 6., EXHIBIT 7. ) over {$100000.00} and via numerous unlawful Forbearances and -Deferment false representations ( XXXX-XXXX ) borrower ( a licensed attorney ) delayed/defaulted/underpaid six student loans repayment ( EXHIBIT 3. ).
FedLoans said knowing and willful false representations of {$120000.00} borrowers outstanding debt XXXX ( EXHIBIT 6. ) : ( i ) directly caused material harm to borrowers ability to obtain credit upon rational terms ; ( ii ) expressly placed borrowers professional ethics, re financial responsibility in question in official government records and CRAs credit reports used by financial institutions and prospective employers ; thereby ( iii ) FedLoan knowingly and willingly actually putting borrowers professional license, in jeopardy ; and ( iv ) literally taking-by-fraud unpaid months of borrowers professional effort ( from profitable endeavor ) to challenge FedLoans XXXX-XXXX repeated per se libel for monetary per se extortion of about double repayment owed by MPNs contract ( s ). Borrower respectfully asserts FedLoans knowing and repeated false representations published ( willfully disclosed to third parties ) in government records and credit reports meet the definition of libel for per se extortion. 28 U.S.C. 4101 ( 1 ) states : In this chapter : ( 1 ) Defamation.
The term defamation means any action or other proceeding for defamation, libel [ written ], slander, or similar claim alleging that forms of speech are false, have caused damage to reputation or emotional distress, have presented any person in a false light, or have resulted in criticism, dishonor, or condemnation of any person.
( https : XXXX, last viewed XX/XX/XXXX. ) 18 U.S.C. 872. Extortion by officers or employees of the United States.
Whoever, being an officer, or employee of the United States or any department or agency thereof, or representing himself to be or assuming to act as such, under color or pretense of office or employment commits or attempts an act of extortion, shall be fined under this title or imprisoned not more than three years, or both ; but if the amount so extorted or demanded does not exceed {$1000.00}, he shall be fined under this title or imprisoned not more than one year, or both.
( https : XXXX, last viewed XX/XX/XXXX ) To argue FedLoans repeated false representations to collect double monetary repayment were good faith mistakes ( EXHIBIT 1. and EXHIBIT 2. FedLoans ADMISSION of borrowers good standing repayment ) lacks modicum of rational credibility.
REMEDY REQUESTED.
In accordance with both federal and state law, XXXX XXXX XXXXstudent loan borrower respectfully requests that FedLoan be required : ( i ) to permanently expunge extortionate/false current {$120000.00} outstanding debt, reported on or after XX/XX/XXXX-Present-XX/XX/XXXXto NSLDS, CRAs credit reports, and all other records of XXXX XXXX/borrowers FedLoan student loan account ; ( ii ) to permanently expunge all per se unlawful Forbearances and Deferment ( s ) dating from XX/XX/XXXX-Present-XX/XX/XXXXfrom borrowers NSLDS account, CRAs credit reports, and all other student loan repayment records that may exist for XXXX XXXX XXXX ; ( iii ) Per the Coronavirus Aid, Relief, and Economic Security Act ( H.R. 748 ), CARES Act 3513, signed into law XX/XX/XXXX, FedLoan credits 100 % borrowers payments XX/XX/XXXX through and including XX/XX/XXXX to payment of principal in accordance with Department of Education guidance : During the period of 0 % interest ( XX/XX/XXXX, through XX/XX/XXXX ), the full amount of your payments will be applied to principal once all the interest that accrued prior to XX/XX/XXXX is paid ( https : //studentaid.gov/announcements-events/coronavirus, last viewed XXXX XX/XX/XXXX ) ; ( iv ) In accordance with federal and state law, FedLoan make all monthly repayment representations accurately/factually/timely in NSLDS and in CRAs borrowers credit reports and all other student loan repayment records that may exist for borrower/XXXX XXXX XXXX, specifically including correction of every monthly repayment misallocation ( XXXX XXXX-XX/XX/XXXX, and XX/XX/XXXX through XX/XX/XXXX, EXHIBIT 1. ) resulting in under- or overpayment of borrowers six loans in repayment ( EXHIBIT 4. FedLoan Letter, Table, page 3, shows amount of fixed equal {$1000.00} monthly payment apportioned to each of six loans ) ; ( v ) Only one, the valid repayment start date, XX/XX/XXXX, be shown in NSLDS and CRAs borrowers credit reports and all other false representations of more recent repayment start date ( s ) be permanently expunged in NSLDS and CRAs debtors credit reports and any other existing repayment records for borrower ; ( vi ) Per FedLoans Standard Loan Repayment express XXXX agreement ( EXHIBIT 4. FedLoan letter. ) FedLoan bills borrower timely ( lawfully, 20 days ahead of each payment due date, XXXX day of each month ) by U.S. mail for $ XXXX/month grouped-six-loans-account until paid-in-full. FedLoan ADMITS borrowers grouped six-loans-account outstanding is about {$17000.00} ( approximately 17 months ) repayment remaining ( EXHIBIT 2. page 1, also including payment of {$1000.00} FedLoan received XX/XX/XXXX, page 4. ).
( vii ) If these reasonable and lawful remedies, permanently to expunge all false/inaccurate, per se unlawful student loan repayment and credit report ( s ) representations, are not completed with express proof of all corrections completion provided XXXX XXXX/borrower within 15 calendar days of herein CFPB Complaint, borrower will initiate formal state and federal proceedings against all parties involved in said per se libel-for-extortion scheme to include, but be not limited to : FedLoan Servicing/Pennsylvania Higher Education Assistance Agency/PHEAAXXXX XXXX XXXX, PHEAA President and Chief Executive Officer, CEO, et al. ; Department of Education ; Department of Education Secretary, XXXX XXXX XXXX ; XXXX, XXXX, XXXX and others propagating said false representations. Allegations will include but not be limited to : U.S. mail fraud ( 18 U.S.C.1341 ), U.S. wire fraud ( 18 U.S.C.1343 ) ; violation of False Statements Accountability Act ( 18 U.S.C. 1001 ) ; Racketeer Influenced and Corrupt Organizations/RICO ( 18 U.S.C. 1961-1968 ) ; and violations of : MD Code Com Law 3 & 4 ; Electronic Funds Transfer Act ( 15 U.S.C. 1693-1693r, implemented through Regulation E, 12 CFR Part 1005 ) ; Fair Credit Reporting Act ( 15 U.S.C. 1681 et seq., implemented through Regulation V, 12 CFR 1022 ) ; Consumer Financial Protection Act of 2010 ( 12 U.S.C. 5511 et seq. ) ; Gramm-Leach-Bliley Act, Pub. L. No. 106-102, 113 Stat. 1338, codified in relevant part primarily at 15 U.S.C. 6801-6809 [ Regulation P, privacy violations ], 6821-6827, prohibiting obtaining customer information of a financial institution by false pretenses ; 28 U.S.C. 4101 ( 1 ) ; 18 U.S.C. 872 ; 18 U.S.C. 242 ; and 42 U.S.C. 1983.
Borrower will through litigation by a law firm experienced in libel re student loan repayment representation ( s ) and student loan servicer repayment reporting fraud to gain money not due or owing, request all court costs, all attorneys fees, treble damages plus such punitive damages the Consumer Financial Protection Bureau, Federal Trade Commission and/or court shall deem appropriate for FedLoans pattern-of-practice scheme per se to extort about {$120000.00}, thereby knowingly and willfully causing foreseeable material harm to borrowers finances, credit, professional reputation as licensed attorney, and professional time unpaid spent to challenge FedLoans repeated per se unlawful/extortionate acts.
LIST OF SEVEN ( 7 ) EXHIBITS ATTACHED AS .pdf.
EXHIBIT 1. FedLoans Account Review, dated XX/XX/XXXX, for Borrowers Grouped-Six-Loans Account. Borrowers repayment history for six loans in repayment from repayment start date, XX/XX/XXXX, uninterrupted timely repayment to XX/XX/XXXX. [ Thirty ( 30 ) pages. ] EXHIBIT 2. FedLoans Monthly Billing Showing Borrowers Account Status from XX/XX/XXXX through and including XX/XX/XXXX Payment-XX/XX/XXXX Bill, Includes Three ( 3 ) Bank Statements, XX/XX/XXXX-XX/XX/XXXX ( last 3 pages, one example time period when FedLoan misallocated payments among six loans ). FedLoan expressly ADMITS in every monthly billing statement, XX/XX/XXXX-XX/XX/XXXXtimely, full-amount-due ( $ XXXX/month six loans grouped account payment ), repayment receipt : Total paid since your last statement {$1000.00}, i.e. amount paid the month prior to month date billed. ( See, lower left box of each billing statement XX/XX/XXXX through XX/XX/XXXX ). [ Thirty ( 30 ) pages. ] EXHIBIT 3. TABLE 1. Summarizes FedLoans Per Se Unlawful Forbearances and One Deferment ( EXHIBIT 5. ) From XXXX XXXX-Present. FedLoan EXPRESSLY ADMITS in EXHIBIT 1. and EXHIBIT 2. borrower paid uninterrupted $ XXXX/month, timely, throughout all four said per se unlawful Forbearances and per se unlawful Deferment.
EXHIBIT 4. FedLoan Letterhead Letter Dated XX/XX/XXXX. Fedloan responds to borrowers repeated requests ( XX/XX/XXXX-XX/XX/XXXX ) for FedLoan to bill borrower via Standard Loan Repayment, i.e. equal, fixed, payments 120 months to paid-in-full using US mail billing. FedLoan affirms Standard Loan Repayment of $ XXXXmonth with tabular distribution ( page 3 ) shown among six-loans in borrowers grouped-account. Further, FedLoan explains different amounts/month billed borrower XX/XX/XXXX-XX/XX/XXXX, which bills borrower paid timely as billed.
[ Four ( 4 ) pages. ] EXHIBIT 5. Borrowers XXXX ( CRAS, Example ) Credit Report Dated XX/XX/XXXX. XXXX report showing FedLoans : ( i ) false representation of six loans repayment term ( s ), here 132-147 months from XX/XX/XXXX, payment extension of 8-10 years, to total of 18-20 years repayment, after borrower already paid about 70/120 months to paid-in-full ; ( ii ) Forbearance [ in effect ], per se unlawful, neither requested nor assented to by borrower ; ( iii ) Deferment [ in effect ], per se unlawful, absent legal notice required by law, and neither requested- nor assented by borrower. Thereby, said repayment term false representation FedLoan reports to NSLDS and CRAs both : ( a ) about eight ( 8 ) years of nonpayment ( directly contradicted by EXHIBIT 1. and EXHIBIT 2. FedLoan express good standing borrowers account admissions ) ; and ( b ) falsely represents borrower has substantive, over {$100000.00}, outstanding debt ( directly contradicted by EXHIBIT 2., page 1. FedLoan admission Current Balance, {$17000.00} after XX/XX/XXXX payment {$1000.00} credited ). [ Five ( 5 ) pages. ] EXHIBIT 6. NSLDS Borrowers FedLoan Six-loans- [ grouped-account ] Report ( s ), on XX/XX/XXXX. As shown in EXHIBIT 5, FedLoan in NSLDS falsely represents said grouped-six-loans-account repayment start date of XX/XX/XXXX. Contrast EXHIBIT 1 and EXHIBIT 4, FedLoans ADMITTED repayment start date of XX/XX/XXXX. Please note EXHIBIT 6. NSLDS, Repayment Details for each of six loans. While each loan shows between 82 % -94 % repaid, the Amount Remaining for each of the six loans is greater than the amount paid off ; summed, the six loans Amount Remaining is {$120000.00}. Contrast FedLoans express ADMITTED amount remaining in EXHIBIT 2, XX/XX/XXXX bill, about {$17000.00} outstanding after borrowers XX/XX/XXXX payment {$1000.00} is credited. FedLoans unquestionably repeated ( EXHIBIT 5. XXXX ) willful and knowing per se extortion of over {$100000.00} not owed FedLoan. [ Six ( 6 ) pages. ] EXHIBIT 7. Borrowers XXXX Credit Report ( CRAS, Example ) Dated XX/XX/XXXX. FedLoans High Balance line item report for each of borrowers six loans gives the unpaid original balance of each loan as equal the high balance from XX/XX/XXXX to XX/XX/XXXX. Thereby, in said CRAs borrowers credit reports FedLoan expressly denies borrower made continuous monthly payments from XX/XX/XXXX through XX/XX/XXXX of about {$100000.00} ( total six-loans-grouped-account current outstanding, about {$17000.00}, ( FedLoan ADMITS in EXHIBIT 2. page 1 ). Borrowers prior ( XXXX ) 100-word dispute statement is included at the bottom of the last page.
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03/10/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX Social Security # XXXX DOB : XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, GA XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXXXXXX, XXXX, PA XXXX DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION.
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.
The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
CREDITOR CONTACT INFORMATION : DEPT OF EDXXXXXXXX XXXX XXXX XXXX XXXX, PA XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
U S DEPT OF EDXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX, IA XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, NC XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX, VA XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, NY XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
US DEPT OF DE XXXX XXXX XXXXXXXX XXXX, TX XXXX XXXX XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXXXXXX, FL XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX PA XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
DISCLOSURE : At no time is this a dispute of identity theft or fraud, and I want my dispute answered by the creditor supplying the information on me to be 100 % validated, and/or to see if the timeline for its existence has passed, or if the credit/collection/public record tradeline is on my credit report in violation of the Fair Credit Reporting Act or a violation of the Fair Debt Collection Practices Act. Any item that I believe is not being validated by the creditor or collection agency or public record vendor will be disputed with the Consumer Financial Protection Bureau at a future date. If the item in dispute is legally valid, I will stand by that validation. We only request validation of information and/or debt ownership. At no time will I dispute a credit reporting agency, as it is imperative to the American free markets that XXXX XXXX and XXXX XXXX maintain integrity for the American consumers.
The following federal laws are what I am basing my rights under : Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text I make this request based upon potentially six criteria : 1 ) That I personally agreed and signed a application and/or contract on an extension of credit, and that I may have been late on payments and desire to find an agreed upon timeline when my credit trade line will go to a positive status, or be in position for its legal deletion mandated by the Fair Credit Reporting Act 7-Year rule on the deletion of antiquated information.
2 ) That there may be items on my credit report that was acquired through a public record vendor, and that I may request a fully documented validation of any or all items posted from public record, and upon discovery may request the deletion of the public record postings based upon legal time limits, and/or completed research proving the settled agreements between myself and a second or third party. In and event, if the public record is legal, I will agree upon the trade line being maintained on my credit report until the time arrives where it can legally be removed.
3 ) I may dispute any collection agency that maintains that they are attempting to collect a debt, either for an original creditor I may
have had an association with, or if the collection agency maintains that they have acquired the debt. I may request from the debt collector full documentation of assignment of debt collection in written form as mandated by the Federal Trade Commission, including but not limited to verification that the collection agency is bonded and legally approved to collect debts from consumers within my state of residency, and if the agency maintains that the debt has been acquired by purchase, then full documented history of the debt transfer either directly from the original creditor and/or from the securitized trust the debt may have been sold to in a debt portfolio administered through the full regulatory body of the Securities and Exchange Commission. I may in addition request such documentation through the Federal Deposit Insurance Corporation if that is indeed the governing body of the original credit grantor.
4 ) I will dispute all public utility payment histories including the collection process assigned to any collection agency, as all public utilities including cell phone charges, natural gas, electric and public violations within municipalities are not governed by the Fair Credit Reporting Act, but by governing bodies within each state known as public service commissions. At no time will I ever agree upon the postings of public utilities on my credit report, even though I understand that I may volunteer to add my payment histories of this nature at any time.
5 ) I may request the services of the Consumer Financial Protection Bureau to help me as a potential mediator in cases where I believe that my rights under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act are in violation. At all times I will maintain a professional demeanor on the clearance of negative information on any of my credit reports.
6 ) I will only file a direct complaint with any credit reporting agency if I believe enough evidence has been ascertained showing that the creditor, collection agency and/or public service vendor is in violation of their subscriber agreement with any credit reporting agency.
I may dispute excessive inquiries posted on my credit reports based on the following. As the Federal Trade Commission struggles every year with maintaining the integrity of the credit community, from filing charges against illegal collection practices that abuse against the Fair Credit Reporting Act ( FCRA ) and The Fair and Accurate Credit Transactions Act ( FACTA ), bigger problems have evolved that may never be addressed without Congressional overhaul on current legislation. There is one major problem in the FICO scoring models implemented with each major credit reporting agency ( CRAS ). The excessive use of credit checks that draw down ones credit scores, and in many cases these credit reports are run as a full inquiry that causes severe damage to a persons credit score even though there was no validation on approval to pull credit or as the FCRA states a legitimate business need. Accordingly ; I may request under my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Credit Transactions Act ( FACTA ), and the Fair Debt Collection Practices Act ( FDCPA ) I request a full validation of each posted inquiry, proving that I indeed signed a credit authorization for each inquiry.
DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE ON EXCESSIVE INQUIRY PRACTICES INTO A CONSUMER REPORT WITHOUT PROPER DISCLOSURES IN PLACE AND/OR ABUSIVE EXTENSION OF LEGITIMATE BUSINESS PURPOSES, THIS IS THE ACTUAL GUIDELINES OF OBTAINING CONSUMER REPORTS UNDER THE FAIR CREDIT REPORTING ACT As a public service, the staff of the Federal Trade Commission ( FTC ) has prepared the following complete text of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. Although staff generally followed the format of the U.S. Code as published by the Government Printing Office, the format of this text does differ in minor ways from the Code ( and from West 's U.S. Code Annotated ). For example, this version uses FCRA section numbers ( 601-625 ) in the headings. ( The relevant U.S. Code citation is included with each section heading and each reference to the FCRA in the text. ) 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ) In general. Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury.
( 2 ) In accordance with the written instructions of the consumer to whom it relates.
( 3 ) To a person which it has reason to believe ( A ) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer ; or ( B ) intends to use the information for employment purposes ; or ( C ) intends to use the information in connection with the underwriting of insurance involving the consumer ; or ( D ) intends to use the information in connection with a determination of the consumer 's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant 's financial responsibility or status ; or ( E ) intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.
( 4 ) In response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ), if the person making the request certifies to the consumer reporting agency that ( A ) the consumer report is needed for the purpose of establishing an individual 's capacity to make child support payments or determining the appropriate level of such payments ; ( B ) the paternity of the consumer for the child to which the obligation relates has been established or acknowledged by the consumer in accordance with State laws under which the obligation arises ( if required by those laws ) ; ( C ) the person has provided at least 10 days ' prior notice to the consumer whose report is requested, by certified or registered mail to the last known address of the consumer, that the report will be requested ; and ( D ) the consumer report will be kept confidential, will be used solely for a purpose described in subparagraph ( A ), and will not be used in connection with any other civil, administrative, or criminal proceeding, or for any other purpose. ( 5 ) To an agency administering a State plan under Section 454 of the Social Security Act ( 42 U.S.C. 654 ) for use to set an initial or modified child support award. ( b ) Conditions for furnishing and using consumer reports for employment purposes. ( 1 ) Certification from user. A consumer reporting agency may furnish a consumer report for employment purposes only if ( A ) the person who obtains such report from the agency certifies to the agency that ( i ) the person has complied with paragraph ( 2 ) with respect to the consumer report, and the person will comply with paragraph ( 3 ) with respect to the consumer report if paragraph ( 3 ) becomes applicable ; and ( ii ) information from the consumer report will not be used in violation of any applicable Federal or State equal employment opportunity law or regulation ; and ( B ) the consumer reporting agency provides with the report, or has previously provided, a summary of the consumer 's rights under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ) [ 1681g ]. ( 2 ) Disclosure to consumer. ( A ) In general. Except as provided in subparagraph ( B ), a person may not procure a consumer report, or cause a consumer report to be procured, for employment purposes with respect to any consumer, unless -- ( i ) a clear and conspicuous disclosure has been made in writing to the consumer at any time before the report is procured or caused to be procured, in a document that consists solely of the disclosure, that a consumer report may be obtained for employment purposes ; and ( ii ) the consumer has authorized in writing ( which authorization may be made on the document referred to in clause ( i ) ) the procurement of the report by that person. ( B ) Application by mail, telephone, computer, or other similar means. If a consumer described in subparagraph ( C ) applies for employment by mail, telephone, computer, or other similar means, at any time before a consumer report is procured or caused to be procured in connection with that application -- ( i ) the person who procures the consumer report on the consumer for employment purposes shall provide to the consumer, by oral, written, or electronic means, notice that a consumer report may be obtained for employment purposes, and a summary of the consumer 's rights under section 615 ( a ) ( 3 ) ; and ( ii ) the consumer shall have consented, orally, in writing, or electronically to the procurement of the report by that person. ( C ) Scope. Subparagraph ( B ) shall apply to a person procuring a consumer report on a consumer in connection with the consumer 's application for employment only if -- ( i ) the consumer is applying for a position over which the Secretary of Transportation has the power to establish qualifications and maximum hours of service pursuant to the provisions of section 31502 of title 49, or a position subject to safety regulation by a State transportation agency ; and ( ii XXXX as of the time at which the person procures the report or causes the report to be procured the only interaction between the consumer and the person in connection with that employment application has been by mail, telephone, computer, or other similar means. ( 3 ) Conditions on use for adverse actions. ( A ) In general. Except as provided in subparagraph ( B ), in using a consumer report for employment purposes, before taking any adverse action based in whole or in part on the report, the person intending to take such adverse action shall provide to the consumer to whom the report relates -- ( i ) a copy of the report ; and ( ii ) a description in writing of the rights of the consumer under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ).
I have opted out of my public information with XXXX, and I believe that requesting the deletion of any inquiry based on any legitimate connection to a public record vendor such as XXXX is within my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Transactions Act ( FACTA ) and the Fair Debt Collection Practices Act ( FDCPA ). In review of the numerous hard copy disputes on my credit report, I am requesting only the proper protocol to be adhered to in order to maintain the legitimacy of the hard inquiry, that includes an actual name of the person involved with any company that pulled a hard review of my credit history, but in addition a copy of the actual report ascertained from such a review. If these items can not be produced, then by deductive reasoning the hard inquiry is not 100 % legitimate. Accordingly, under review of 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ), I request the deletion of the following lists of hard inquiries as follows : I demand my rights be protected based on the 2020 Edition of the Privacy Act published by the U.S. Department of Justice.
B. 5 U.S.C. 552a ( a ) ( 2 ) Individual [ T ] he term individual means a citizen of the United States or an alien lawfully admitted for permanent residence. 5 U.S.C. 552a ( a ) ( 2 ).
Comment : The Privacy Acts definition of individual is much narrower than the FOIAs definition of person, which draws from the Administrative Procedures Act. See 5 U.S.C. 551 ( 2 ) ( 2018 ) ( defining person as an individual, partnership, corporation, association, or public or private organization other than an agency. ) ; see also, e.g., Raven, 583 F.2d at 170-71 ( comparing use of the word individual in the Privacy Act, as opposed to the word person, as more broadly used in the FOIA ) ; Cudzich v. INS , 886 F. Supp. 101, 105 ( D.D.C. 1995 ) ( A plaintiff whose permanent resident status had been revoked is not an individual for the purposes of the Privacy Act.... Plaintiffs only potential access to the requested information is therefore under the Freedom of Information Act. ).
The Privacy Act generally covers citizens and lawful permanent residents, but others have some protections.
Generally, individuals under the Privacy Act are US citizens and lawful permanent residents. See S. Rep. No. 93-1183, at 79, reprinted in Source Book at 232, XXXX XXXX XXXX ; OMB 1975 Guidelines, 40 Fed. Reg. at 28,951, XXXX XXXX XXXX. The Privacy Act as initially enacted did not generally protect non-resident foreign nationals. See, e.g., Raven v. Panama Canal Co., 583 F.2d 169, 170-71 ( 5th Cir. 1978 ) ( referencing legislative history that reflects the congressional intent to exclude nonresident
aliens from Privacy Act coverage ) ; Soto v. State, 244 F. Supp. 3d 207, 208-09 ( D.D.C. 2017 ) ( per curiam ) ( unpublished table decision ) ( citing Fares v. INS, 50 F.3d 6 ( 4th Cir. 1995 ) ) ( [ Privacy ] Act only protects citizens of the United IMMEDIATE ACTION REQUIRED : PLEASE INSERT A BLOCK ON MY FILE FROM ALL FUTURE PROMOTIONAL REVIEWS THE FOLLOWING ATTACHED REVIEWS OF MY CREDIT IS A DISASTER AND I WOULD HAVE NEVER HAVE AUTHORIZE SO MANY REVIEWS. I HAVE DELETED ALL APPLICATIONS. PLEASE DELETE ALL OF THE ATTACHED CREDIT REVIEWS AS THEY WOULD HAVE NEVER BEEN AUTHORIZED. PLEASE BLOCK MY CREDIT REPORT INFORMATION FROM ALL UNAUTHORIZED INQUIRIES FROM THIS POINT FORWARD : This letter is addressed to the subscriber furnishing the information on my credit reports, and if this letter is addressed to any credit reporting agency, then it is considered a ghost letter mirroring the actual request for documentation of a credit trade line I may have issues with. It is my understanding that each credit reporting agency has an obligation to maintain accuracy within the banking/credit community, and I will fulfill my obligations to work within the credit system as it was designated.
Thank you for your full consideration in this matter.
Sincerely, XXXX XXXX XXXX XXXX
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04/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have three separate issues that I would like help with. I have done my best to summarize the issues below.
Following the summary of the three issues, I have also included a full timeline of my loan including the context around the issues mentioned.
Issues 1. - AES put my loan into some type of forbearance program and provided incorrect information about how this would affect my loan and payoff date.
o In spring of XXXX, I called to ask some questions about the COVID payment and interest rate pause because I had had some financial setbacks due to a job loss and medical issues. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX that XXXX, but was still struggling to catch up financially.
o I was told that the COVID payment pause would not be a good fit because my loans would still accrue interest. The AES rep recommended a program that would be better because it will lower the payments. I asked a lot of questions and was told that this would not change the due date, would not increase the amount due, and would not change the interest rate.
o The following year, I noticed that the total amount of the loan was not decreasing. I located my payment records on the website and found that almost 100 % of the payments were going to interest only.
o When I called AES, I was told that I was actually on a forbearance program. I dont think the rep in XXXX explained that. Even if I somehow misunderstood that part, she still did not answer some of the questions correctly.
o The rep I spoke with in XXXX said there are documents on the website, but they were hard to find and apparently they do not stay on the site permanently. He emailed the information. The information shows that my payoff date has now been pushed out to XX/XX/XXXX. My loan amount has not gone down and I do not know if there will be other adverse ramification to my loan after being put on this program.
2. - The information AES reports to the NSLDS and XXXX about my student loan is incorrect. It shows I have two unsubsidized loans, but my larger loan is a subsidized loan. It also shows an interest rate of 4.88 % however my rate is 3.875 % and has been for close to 12 years.
o I want to consolidate to direct federal loans and apply for PLSF temporary waiver that expires in XX/XX/XXXX since I have worked for an eligible non-profit since XX/XX/XXXX.
o The incorrect information reported to the XXXX prevents me from consolidating my loans to direct federal loans and switching to a new servicer. The XXXX representatives I spoke with said that I needed to get AES to correct the information they are reporting before applying to consolidate my loans with another servicer. Although the new servicer may receive the correct information from the old servicer ( AES ), its possible they may not. If they consolidate using the wrong information, they said it will be almost impossible to get it corrected after the loan consolidation is finished.
o The higher interest rate and compounded interest added to my principle would make my payments considerably higher, would significantly increase the amount I have left to pay, and would push my payment timeline well into the future. The consolidation process rounds the percentage rate up from the reported interest rate.
o I also can not use the XXXX payment plan calculator tool to choose a payment plan ( as required for the consolidation application ) because the higher numbers skew the proposed payment amounts significantly higher.
o I have been contacting AES since XX/XX/XXXX and was told on more than one occasion that this has been taken care of, that they have submitted the correct information to the NSLDS, and that I would see updated, correct information on the XXXX website in five to 10 business days.
o They never corrected the information as promised. XXXX representatives recommended that I file a case with the Ombudsman about the incorrect information as well as the forbearance issue.
o In XX/XX/XXXX I filed a case with the XXXX Ombudsman and uploaded supporting documentation.
o The XXXX Ombudsman did not respond within the 10 business day timeframe. I finally received an email that just said that I would need to work with AES and that they have closed my case. The email was brief and only mentioned the interest rate issue and nothing about the forbearance or anything else.
o I called the XXXX ombudsman and found out that the case had been sent to the AES ombudsman ( not AES ). They said that the AES ombudsman was required to respond via email within 10 business days. They said that if I did not receive a satisfactory response, I should call them back to appeal and reopen my case.
o I did not receive any emails or communication from the AES ombudsman within the 10 business day timeframe.
o On day 11, I received a vague voicemail from an unknown number that said This is AES and we are just calling to let you know that you can contact us anytime if you have a question about your loan. I was confused because the voicemail did not mention my case or if the caller was with the ombudsmans office.
o Within 10 minutes, I called the number given on the voicemail only to discover it was the general AES customer service number. When got through the phone tree and the hold time, the customer service person was confused. He said that he could see that there was an outgoing call to my number, but there were no notes whatsoever in the system. He had no way to help or understand why someone had called me. He tried to track down the caller, but could not. I asked him if the call could have been from the ombudsmans office since a case had been sent to them. He put me on hold again and was then immediately able to track down the person who had called me.
o He connected me to the person from the voicemail, but she seemed reluctant to provide any information or help. I had to ask twice if she was with the ombudsmans office and she finally admitted that she was. I learned that nothing had been done on my case. I explained my concerns about the incorrect interest rate reporting and the forbearance. She immediately said oh the interest rate was probably just a temporary incentive program. I explained that I had never heard the words temporary incentive program and that my loan had been at the 3.87 % fixed rate for well over the past decade.
o She said there wasnt much she could do, but maybe send an email to check on it. I explained again that I wanted to look into the possibility of applying for the PLSF waiver, but that I couldnt consolidate and that I was running out of time.
o She said that I did not need to worry about running out of time because I would be eligible to apply for the PLSF waiver as long as the consolidation process had been started. I explained that information was incorrect. You need to complete the loan consolidation process ( which can take months ) and then apply for the PLSF waiver before XX/XX/XXXX when it expires. She told me twice that was incorrect and that I did not need to worry about running out of time. I have since confirmed with the XXXX that her information was wrong.
o I asked why they had not responded via email within 10 business days as required by the XXXX. She said that they had experienced technical difficulties and that her email was not working. I asked if they have a number and she did give me her phone number and extension ( it was a completely different number than the main customer service number she had left on my voicemail ). I asked if she could have them correct the loan reporting as they had promised and asked if she could email me back with an update. She said it would take time but that she would call the following week.
o Within the next hour or so, I received an email that said : Good afternoon, I received a response regarding the interest rates on the National Student Loan Data System ( NSLDS ) website. NSLDS reflects the statutory interest rate and does not update due to rate reduction programs. In addition, the 4.88 % that is currently showing on NSLDS, is rounded to the hundredth place since the initial interest rate was 4.875 %. Because your current interest rate of 3.875 % is a result of an incentive program, when we receive the consolidation application the incentive would be lost and, the loan would be consolidated at the original rate of 4.875 %.
Please let me know if you have any further questions.
Thank you, XXXX XXXX AES Ombudsman Group o I do not know if this information is correct, but I do know that it is the opposite of what I had been told by AES on more than one occasion. Since the other information she gave me about PLSF was incorrect, I do not feel confident in the validity of the answer.
o Furthermore, even if they refuse to allow me to keep the 3.875 % fixed interest rate, I still do not understand how they can report to the NSLDS and the XXXX that I am paying 4.88 % when I have actually been paying 3.875 % for the past 12 years.
o I called the XXXX ombudsman that same day and they filed an appeal and reopened my case. The person I spoke with said that they would expedite the response since so much time had elapsed. Since this was a Friday afternoon, she said that I would receive a phone call from the XXXX ombudsman the following Monday ( XX/XX/XXXX ) or Tuesday at the latest.
o It is now late XXXX and I have yet to receive a call, email, or any other communication from the XXXX ombudsmans office. When I tried to check on the XXXX website, I could not find an open case.
3. - I would also like some clarification about my loan interest rate and payoff date. I am worried that there may have been discrepancies I missed in the past that could have affected my payoff date or amounts paid.
o As Ive been researching more about my loans and payments, I found that my original Stafford loans consolidated back in XX/XX/XXXX all show an interest rate of 2.32 %. I do not understand how the original consolidation loan recommended by my schools financial aid office had a blended interest rate of 4.88 %.
o Another confusing thing is that my loan schedule says that I am on extended select 2 which shows a term of XXXX payments ending on XX/XX/XXXX. I counted the number of payments I have made since the consolidation in XX/XX/XXXX ( not counting the two deferment periods, of course ) and I see XXXX payments. If you dont count the forbearance that they put me on in XXXX, it is still XXXX payments since XX/XX/XXXX. ( There were also payments made in XXXX XXXX, but Im assuming none of those factor into the equation or starting date. ) However, the most recent payoff date I can find now says XX/XX/XXXX and that I still owe {$20000.00} of the original {$32000.00} loan amount. The payments Ive made ( since XX/XX/XXXX ) total {$29000.00}, but {$15000.00} of that has gone to interest ( more than half ).
o If I was on the extended select 2 repayment plan, then why have I made in excess of XXXX payments and why is my payoff date still so far away? If the forbearance plan payments they recommended in XXXX dont count, I should still be getting close.
o I looked at the qualifications for the extended select 2 schedule and I dont see how I could have been put on that later since one of the requirements is that the person must have in excess of {$30000.00} outstanding on the loan. I have had less than that amount due since XXXX, so I would not have qualified after that point.
o I am certainly not an expert in student loans, but the more I try to understand what I owe and when I will complete the loan payments, the more conflicting information I find.
o If nothing else, I do not understand why my loan information is not being reported accurately to the XXXX
XXXX XXXX XXXX made loan payments when I could not attend school due to work and other commitments.
XX/XX/XXXX Graduated from continuing education program at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XX/XX/XXXX Was advised by school financial aid office to consolidate loans XXXX XXXX XXXX XXXX XXXX XXXX XXXX so there would only be one payment with a blended interest rate that would lower the payment on some. The information I have shows that the consolidation loan had XXXX payments at 4.88 % with a payoff date of XX/XX/XXXX.
XX/XX/XXXX XX/XX/XXXX loan payments. My understanding was that I was under the standard repayment plan. I was told on more than one occasion that I did not qualify for any other plan even though I had a single income and other debts ( school, medical, relocation, etc. ) XX/XX/XXXX XX/XX/XXXX deferment XX/XX/XXXX XX/XX/XXXX loan payments under the standard repayment plan.
XXXX XXXX - Was struggling with payments due to financial and other hardships. Called on more than one occasion to inquire about payment plans, consolidating to direct loans per XXXX XXXX program, and other options. The interest rate was reduced to 3.875 %. I thought the loans had been consolidated to a federal direct loan. ( Upon a later inquiry in XX/XX/XXXX, I learned that the loans were actually never consolidated and were still under the old XXXX program. ) XX/XX/XXXX XX/XX/XXXX deferment XX/XX/XXXX XX/XX/XXXX payments under the standard repayment plan XX/XX/XXXX Struggling with payments due to job loss and other financial and medical setbacks. Called AES to ask some questions about the COVID program that temporarily suspended loan payments and interest. Was told that if I took part in that program, my loans would still accrue interest.
They said I qualified for a program that was better because it would lower my payments and the interest would not accrue. I was skeptical and asked if lowering the payments would push the payoff date later. ( I explained that I was 50 and concerned about my ability to save for retirement if the loans are pushed out farther. ) I was definitively told no - that the payoff date would not get pushed later. I asked if the loan principle would still get paid off and I was told that it would. I asked if the interest would be higher and was told no that it would be the same rate I have now. I asked other questions like whether it would be a variable rate, if there would be some kind of balloon payment at the end, are there other issues I should be concerned about. I was told it would be the same rate I have now, fixed, no balloon payment, etc. ( I think this part was true. ) I said I didnt understand how I could just qualify for lower payments without any kind of catch and I was told I qualified for the program due to the amount of time I had been paying on the loan. I had been struggling to pay on the loan for around XXXX XXXX at that point, so I believed her.
XX/XX/XXXX now loan payments under this new program XX/XX/XXXX I noticed that my loan amount did not seem to be decreasing. I looked online and downloaded the record of my payments and saw that all of those payments had gone almost entirely to interest. The principle was almost exactly the same as it had been in XX/XX/XXXX.
Per someones advice, I contacted the XXXX and created an account on studentaid.gov. They said they could not help because my loans had never been consolidated to a federal direct loan and that I would need to work it out with AES. The customer service rep recommended that I consolidate the loans afterward and explained I would need to fill out an application with the XXXX for that to happen.
I called AES to ask why the loan amount was not decreasing and was informed that I was on a forbearance program. This customer service person ( XXXX XXXX was actually very kind and helpful. He explained that there were documents on the AES platform ( I was not aware of that ) but that they only remain on the platform for a certain amount of time. He sent me some information about the forbearance via email. He also recommended that I consolidate the loan to a federal direct loan. He asked about my employer and said that I may qualify for PLSF since I had been working for an eligible non-profit organization since XX/XX/XXXX.
When I called AES in XXXX, I definitely did not understand the nature of the program the rep recommended and the ramifications were not explained accurately. It is possible she said the word forbearance and I didnt hear or understand her ( I dont think so, though ). Regardless, I asked many, very specific questions about whether this new payment program would adversely affect my loan, payoff date, or amount due in any way and she literally and cheerfully said nope! each time.
In XXXX, it would have made more sense for the rep to advise me to consolidate my loans to direct federal loans, take part in the COVID payment pause, and apply for the PLSF program since I was now working for a non-profit. Instead, I made payments that went almost 100 % to interest and pushed the payoff date of the loan. As near as I can tell from the paperwork XXXX sent me, the payoff date of my loan is now XXXX, XXXX, XXXX!
XX/XX/XXXX there was an announcement about a temporary waiver to count XXXX payments towards the PLSF program. I verified my current employer qualifies, but wanted to see if this program might help me to pay off my loans sooner. I also wanted to choose a new servicer because I was upset at the number of times I had been given confusing or incorrect information from AES.
I tried to consolidate the loans on the studentaid.gov website, but you are required to choose a repayment plan using XXXX repayment calculator tool. I discovered that the payment calculations were much higher because AES has been reporting my interest rate to the XXXX as 4.88 %. My rate had been lowered in XXXX to 3.88 % fixed. They also reported that both loans were unsubsidized loans, however, the larger of my two loans is a subsidized loan.
The XXXX said they can not see this information and that AES would need to correct all of this before I could apply for a consolidation. I called AES and they confirmed that my rate was 3.87 % and that it would be corrected in five to 10 business days along with the loan type to subsidized.
XX/XX/XXXX I contacted AES again because the information reported to the DOE had not been updated or corrected. They said that they could see that the ticket had been submitted and was still open. They said to give it another five to 10 business days and that I should see the correct information on the XXXX website. I explained each time that I wanted to consolidate and check into the temporary PLSF waiver to see if I might qualify and was worried about running out of time.
XX/XX/XXXX- I contacted AES again because the information reported to XXXX had not been updated or corrected yet. They said that they could see that the ticket was still open and that it was with the NSLDS to make the correction on the XXXX website.
They said to give it another five to 10 business days and that I should see the correct information on the XXXX website very soon. I explained again that I wanted to consolidate and check into the temporary PLSF waiver and was worried about running out of time.
I had also contacted the XXXX during this time and they had recommended that I file an ombudsman case if the matter is not resolved promptly. They cautioned me that I needed to get the reporting resolved very soon so that I could get the consolidation process started.
XX/XX/XXXX None of the incorrect information was updated on the XXXX website. I contacted the XXXX ombudsman phone number I had been given by the XXXX reps. I explained the issues with the loan information being reported incorrectly and the forbearance. The person recommended that it would be better if I filed my case on the website instead of by phone because I could upload additional documents to support my case ( XXXX XXXX from the AES website showing my actual interest rate of 3.875 % with subsidized and non-subsidized loans, information showing the loan amount had not decreased since XX/XX/XXXX, etc. ) I offered to email these, but she said it would be better to file online.
I filed the case online and uploaded as much documentation as they would accept ( it was limited ). It said I would hear something back via email in five to 10 business days.
After the 10 business days had passed with no word, I finally received a brief email saying the XXXX Ombudsman had sent the issue to AES to be resolved and that my case was now closed. It only mentioned the interest rate and nothing else. There were no next steps or other clarifying information.
I called the XXXX ombudsman number and explained that AES had had many opportunities to resolve the issues and had repeatedly and deliberately failed to do so. I was at least able to learn that the case was with the AES ombudsman ( not just AES as the email had stated ) and that they were required to reply via email within 10 business days.
I asked what I could do if they did not resolve the issue. I was told I could call to appeal the case and have it reopened. I again expressed my concern that I wanted to see whether I might qualify for the temporary PLSF waiver and was worried I was running out of time. The ongoing 10 business days was adding a lot of time. I explained that the XXXX had recommended that I consolidate asap as soon as the issues were resolved because the process can take months.
XX/XX/XXXX 10 business days later. No word or communication from AES.
XX/XX/XXXX I received a vague voicemail from an unknown number that said This is AES and we are just calling to let you know that you can contact us anytime if you have a question about your loan. I was confused because the voicemail did not mention my case or if the caller was with the ombudsmans office.
Within 10 minutes, I called the number given on the voicemail only to discover it was the general AES customer service number. When got through the phone tree and the hold time, the customer service person was confused. He said that he could see that there was an outgoing call to my number, but there were no notes whatsoever in the system. He had no way to help or understand why someone had called me. He tried to track down the caller, but could not. I asked him if the call could have been from the ombudsmans office since a case had been sent to them. He put me on hold again and was then immediately able to track down the person who had called me.
He connected me to the person from the voicemail, but she seemed reluctant to provide any information or help. I had to ask twice if she was with the ombudsmans office and she finally admitted that she was. I learned that nothing had been done on my case. I explained my concerns about the incorrect interest rate reporting and the forbearance. She immediately said oh the interest rate was probably just a temporary incentive program. I explained that I had never heard the words temporary incentive program and that my loan had been at the 3.87 % fixed rate for well over the past decade.
She said there wasnt much she could do, but maybe send an email to check on it. I explained again that I wanted to look into the possibility of applying for the PLSF waiver, but that I couldnt consolidate and that I was running out of time.
She said that I did not need to worry about running out of time because I would be eligible to apply for the PLSF waiver as long as the consolidation process had been started. I explained that information was incorrect. You need to complete the loan consolidation process ( which can take months ) and then apply for the PLSF waiver before XX/XX/XXXX when it expires. She told me twice that was incorrect and that I did not need to worry about running out of time. I have since confirmed with the DOE that her information was wrong.
I asked why they had not responded via email within 10 business days as required by the XXXX She said that they had experienced technical difficulties and that her email was not working. I asked if they have a number and she did give me her phone number and extension ( it was a completely different number than the main customer service number she had left on my voicemail ). I asked if she could have them correct the loan reporting as they had promised and asked if she could email me back with an update. She said it would take time but that she would call the following week.
Within the next hour or so, I received an email that said : Good afternoon, I received a response regarding the interest rates on the National Student Loan Data System ( NSLDS ) website. NSLDS reflects the statutory interest rate and does not update due to rate reduction programs. In addition, the 4.88 % that is currently showing on NSLDS, is rounded to the hundredth place since the initial interest rate was 4.875 %. Because your current interest rate of 3.875 % is a result of an incentive program, when we receive the consolidation application the incentive would be lost and, the loan would be consolidated at the original rate of 4.875 %.
Please let me know if you have any further questions.
Thank you, XXXX XXXX AES Ombudsman XXXX I do not know if this information is correct, but I do know that it is the opposite of what I had been told by AES on more than one occasion. Since the other information was incorrect, I do not feel confident in the validity of the answer.
Furthermore, even if they refuse to allow me to keep the 3.875 % fixed interest rate, I still do not understand how they can report to the NSLDS and the XXXX that I am paying 4.88 % when I have actually been paying 3.875 % for the past 12 years.
XX/XX/XXXX I called the XXXX ombudsman and explained the situation. They filed an appeal and reopened my case. The person I spoke with said that they would expedite the response since so much time had elapsed. Since this was a Friday afternoon, she said that I would receive a phone call from the XXXX ombudsman the following Monday ( XX/XX/XXXX ) or Tuesday at the latest.
It is now late XXXX and I have yet to receive a call, email, or any other communication from the XXXX ombudsmans office. When I tried to check on the XXXX website, I could not find an open case.
I do not know if the PLSF waiver or newly-announced IDR changes might help me to pay my loan off faster, but I do know that the incorrect information reported to the XXXX prevents me from consolidating to a new servicer. The higher interest rate and compounded interest added to my principle would make my payments considerably higher, would significantly increase the amount I have left to pay, and would push my payment timeline well into the future. If nothing else, I do not understand how it could be legal for my current loan and interest rate payment information to be reported incorrectly to the XXXX I also do not think it is ethical or fair that AES would try to prevent me from changing servicers by refusing to report the actual interest rate I have been paying for close to 12 years.
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09/03/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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XXXX XXXX XXXX, XXXX, XXXX.
XXXX XXXX XXXX XXXX, Maryland XXXX XXXX XX/XX/XXXX Mr. XXXX XXXX XXXX, President and Chief Executive Officer Pennsylvania Higher Education Assistance Agency ( PHEAA ) XXXX XXXX XXXX XXXX XXXX Pennsylvania XXXX Business Phone : XXXX Dear Mr. XXXX, This letter hereby provides personal- and professional notice of XXXX XXXX XXXX ( hereinafter, Borrower ) request for full and complete correction of FedLoan-PHEAAs ( hereinafter, PHEAA ), express agent ( s ) of U.S. Department of Education and Secretary of U.S. Department of Education , XXXX XXXX XXXX XXXX and knowing repeated ( XXXX ) demand ( s ) for seven student loans repayment in perpetuity i.e. repayment until death of Borrower with associated false representations PHEAA made in support of said clearly unlawful demand ( s ). Borrowers Consumer Financial Protection Bureau ( CFPB ) complaint # XXXX, filed- and PHEAA-received XXXX XX/XX/XXXX, is considered prior notice to PHEAA , U.S. Department of Education , et al. of issues herein. Timely response would, therefore, include all corrections completed with copies proving said correction to Borrower via U.S. mail within 15 calendar days of receipt of herein notice.
PHEAA-DEPARTMENT OF EDUCATIONS KNOWING AND WILLFUL EXPRESS DEMAND FOR BORROWERS STUDENT LOANS REPAYMENT-IN-PERPETUITY, WITH FALSE REPRESENTATIONS PUBLICATION TO THIRD PARTIES ( CRAs, XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. ) AND TO THE U.S. GOVERNMENT ( NSLDS, CFPB, ET AL. ) INCLUDING E.G. BORROWERS STUDENT LOANS ENTERED REPAYMENT XXXX XX/XX/XXXX ; PAST DUE AND MISSED PAYMENT ( S ) ; KNOWING AND WILLFUL PHEAA MISALLOCATION OF UNINTERRUPTED $ XXXX/MONTH PAYMENT FROM XXXX XX/XX/XXXX TO PRESENT-AUGUST XXXX, TO CREATE UNDERPAYMENT OF FIVE OF SIX LOANS WITH SIMULTANEOUS OVERPAYMENT OF SIXTH LOAN WITH LOANS UNDERPAYMENT FALSE REPORTING ; AND REITERATES VIA EXPRESS PUBLICATION BORROWER OWES BUT FAILS TO REPAY A SEVENTH LOAN FOR {$20000.00} NEVER DISBURSED/ZERO BALANCE/CANCELLED XXXX XX/XX/XXXX.
A. PHEAA EXPRESS ADMISSIONS ( EXHIBIT 1. through EXHIBIT 10. copies provided on XXXX enclosed ).
Borrowers loans in repayment to PHEAA are all fixed interest rate, original balance total is {$76000.00} ( i.e. {$15000.00}, + {$10000.00}, + {$20000.00}, + {$10000.00}, + {$8300.00}, + {$12000.00} ). Borrower graduated XX/XX/XXXX from law school and said loans Entered Repayment XXXX XX/XX/XXXX under Standard Loan Repayment Plan ( EXHIBIT 5. and EXHIBIT 6. ). To date, Borrower has completed ( from XXXX XX/XX/XXXX through and including XXXX XX/XX/XXXX XXXX XXXX Standard Loan Repayment Plan uninterrupted, timely/no late, $ XXXX/month grouped account payments, total paid about, {$100000.00}, balance outstanding about, {$14000.00}, per FedLoans XX/XX/XXXX hardcopy monthly billing- and account status statement sent via U.S. mail, EXHIBIT 1. ; dated banks records showing monthly personal check ( s ) electronic withdrawals by PHEAA, EXHIBIT 2 . ( XX/XX/XXXX, example ) ; U.S. Express Mail FedLoan-signed-receipts of monthly payments, EXHIBIT 3. ( XX/XX/XXXX, example ) ; and, FedLoans letterhead copies of Borrowers account fromXX/XX/XXXX-XX/XX/XXXX EXHIBIT 4. Exhibits examples are representative of evidence supporting XXXX payments made by Borrower.
Standard Loan Repayment Plan is defined : 34 C.F.R. 685.208 Repayment plans.
( a ) General - ( 2 ) Borrowers entering repayment on or after XX/XX/XXXX.
( i ) A Direct Subsidized Loan, a Direct Unsubsidized Loan, or a Direct PLUS Loan that was made to a graduate or professional student borrower may be repaid under - ( A ) The standard repayment plan in accordance with paragraph ( b ) of this section ; ( b ) Standard repayment plan for all Direct Subsidized Loan, Direct Unsubsidized Loan, and Direct PLUS Loan borrowers, regardless of when they entered repayment ...
( 1 ) Under this repayment plan, a borrower must repay a loan in full within ten years [ 120 months ] from the date the loan entered repayment by making fixed monthly payments.
( 2 ) A borrower 's payments under this repayment plan are at least {$50.00} per month, except that a borrower 's final payment may be less than {$50.00}. [ emphasis added ] Contrary to PHEAAs assertion XXXX XX/XX/XXXX to CFPB, under Standard Loan Repayment Plan PHEAA knows or should have known PHEAA lacks authority to alter monthly payment amount from {$1000.00} to {$1000.00} ( a difference of about $ XXXX/year or about {$0.00} total for 16 months maximum remaining under Borrowers Standard Loan Repayment ) for Borrowers account in good standing, said account solely consisting of fixed interest rate federal student loans. According to PHEAAs EXHIBIT 5. ( XXXX XX/XX/XXXX ) and EXHIBIT 6. ( XXXX XX/XX/XXXX ) loan officials letters, at $ XXXX/month PHEAA-established monthly payment, Borrowers loans will be paid-in-full prior to 120 months repayment deadline ( EXHIBIT 5. third paragraph bullet points ).
B. PHEAAs False Representations Publication to U.S. Government : National Student Loan Data System ( NSLDS ), Consumer Financial Protection Bureau ( CFPB ), et al. ; and Credit Reporting Agencies ( CRAs ).
1. PHEAAs Amount Remaining False Representation ( s ) Publication to U.S. Government National Student Loan Data System ( NSLDS ), CRAs Borrowers credit reports, and CFPB in PHEAAs Company Response dated XXXX XX/XX/XXXX.
On or shortly after XXXX XX/XX/XXXX, PHEA initially falsely represented in NSLDS that Borrowers Amount Remaining ( after 96/120 months uninterrupted, timely, $ XXXX/month repayment ) is more than {$120000.00}.
As quoted below, and PHEAA publishes in NSLDS, CRAs Borrowers credit reports, and to the U.S. Consumer Financial Protection Bureau ( hereinafter, CFPB, complaint # XXXX, filed XXXX XX/XX/XXXX, PHEAA company response XXXX XX/XX/XXXX, copy on NXT flash-drive enclosed ) stating : The Amount Remaining for each loan ( as referenced in your Exhibit 6 [ NSLDS ] attachment ) is calculated by adding the amount you have paid ( in principal and interest ) to the remaining principal and interest balances that you continue to owe as of a specific date. As an example, for loan sequence 5 [ original balance, {$15000.00} ], the document shows that you have repaid a total of {$19000.00} ( in principal and interest ) and that you continue to owe a remaining principal and interest balance of {$4000.00}, as of XX/XX/XXXX ( the date referenced on the document ). By adding these two figures together, you arrive at the Amount Remaining of {$23000.00}. Please be assured that the figures represented have been calculated accurately. By applying this explanation to the other five ( 5 ) loans, you may determine that the remaining amount of principal and interest ( already paid and currently owed ) was {$120000.00} as of XX/XX/XXXX. No additional debt has been added to your account. In addition, the credit reporting process is set up to report both principal and interest balances. [ emphasis added, not in original ] PHEAA falsely represents in NSLDS and CRAs that Borrowers NSLDS grouped six loans account Amount Remaining is {$120000.00} on XXXX XX/XX/XXXX. Per PHEAAs definition Borrowers Amount Remaining can never be paid-in-full/zero balance and said Amount Remaining can only increase with time despite Borrowers timely uninterrupted repayment. As shown in NSLDS ( CFPB complaint EXHIBIT 6. ) in Repayment Progress, on XXXX XX/XX/XXXX, PHEAA reports all Borrowers loans between 82 % -94 % Paid Off, consistent with PHEAA 's express ADMISSIONS. Nonetheless, PHEAA self-contradicts in same NSLDS report " Repayment Progress '' section with the Amount Remaining being reported more than 120 % the amount Paid Off. No court of law may reasonably uphold PHEAAs transparently extortionate mathematic-no-sense false representations, transparent defamation per se for extortion of student loans repayment in perpetuity or until death of Borrower.
C. PHEAAs Repayment Entry Date : XXXX XX/XX/XXXX, false representations publication to U.S. Government National Student Loan Data System ( NSLDS ) and to CFPB in PHEAAs Company Response dated XXXX XX/XX/XXXX ; and to NSLDS professional-access foreseeable republication ( EXHIBIT XXXX. ) to University XXXX XXXX XXXX XXXX XXXX.
In direct contradiction of PHEAAs express admissions, herein Part A. EXHIBIT 1., and EXHIBIT 4., PHEAA falsely represents in NSLDS that all Borrowers loans Entered Repayment XXXX XX/XX/XXXX, EXHIBIT 7. PHEAA, thereby, knowing and willfully falsely represents that Borrower made only four monthly payments from XX/XX/XXXX through XX/XX/XXXX, thereby supporting PHEAAs false representation that Borrower owes {$120000.00}. In direct contradiction PHEAA EXPRESSLY ADMITS only {$14000.00} balance outstanding in EXHIBIT 1. and EXHIBIT 4.. PHEAAs letterhead EXPRESS ADMISSION Borrowers Financial Activity Summary, dated XXXX XX/XX/XXXX, EXHIBIT 4., shows 101/120 payments made timely uninterrupted from XXXX XX/XX/XXXX through and including XX/XX/XXXX. XXXX falsely represents that PHEAAs unilateral unlawful Administrative Forbearances and Deferment permit alteration of Entered Repayment Date. Borrower respectfully asserts under penalty of perjury that from XXXX XX/XX/XXXX to PresentXXXX XXXX, no Deferment or Forbearance was either Borrower requested or Borrower assented. Borrower asserts under penalty of perjury that no Identity Theft claim or application for Income Based Repayment was made. Absent lawfully-required Borrowers request- and assent to Forbearance and Deferment PHEAA is in plain violation of 34 C.F.R.682.211 and 34 C.F.R.685.204. PHEAAs action to knowingly and willfully falsely represent Entered Repayment Date XXXX XX/XX/XXXX is in unquestionable violation of the GA Data Provider Instructions [ for NSLDS ] Appendix A : Data Dictionary, Version 6.0, XX/XX/XXXX, page A-97 stating [ re Date Entered Repayment ] : This date should not be modified as a result of deferments, forbearance, or repurchase.
Once the loan [ s ] has [ have ] entered repayment, this date should not be changed, except to correct an error. ( Do not replace an original Date Entered Repayment with the date associated with a new loan, or the date the borrower resumes repayment after deferment, forbearance or repurchase. ) https : //ifap.ed.gov/nslds-reference-materials/061920GADataProviderInstructionsV6https : //ifap.ed.gov/nslds-reference-materials/061920GADataProviderInstructionsV6, last viewed XXXX XX/XX/XXXX.
D. PHEAAs repeated attempt to unlawfully obtain repayment for {$20.00} loan never disbursed to Borrower, balance zero.
PHEAA also apparently falsely misrepresents in the professional [ law school official accessible, provided Borrower by law school Financial Aid Official ] NSLDS Borrowers account that two Direct Stafford Unsubsidized loans were PHEAA- combined ( code, D2 ) EXHIBIT 7. The false representation is that the second loan PHEAA unilaterally combined was never disbursed to Borrower, zero balance/cancelled XXXX XX/XX/XXXX. The loan period falsely represented in in EXHIBIT 7., XXXX never existed for said loan. There exists no reason but for extortion for PHEAA to combine one loan disbursed with a second {$20.00} loan, zero balance, cancelled, never disbursed, while simultaneously reporting said never-disbursed-loan is Deferred, thereby PHEAA making a U.S. government database ( s ) published demand for second loans repayment never received/not owed, extortion per se. In XXXX PHEAA prior falsely represented to CRAs Borrowers credit reports that said never-disbursed/zero balance loan for {$20000.00} was Special Payment : Payment Deferred until XX/XX/XXXX ; Terms : Payment Deferred ; Pay Status : Paid or Paying as Agreed, EXHIBIT 8. Letterhead letter, EXHIBIT 5., dated XX/XX/XXXX, signed by XXXX XXXX , Senior Vice President Loan Operations and Client Relations, on page 1, paragraph 6 states : Separately, a request has been sent to the consumer reporting agencies to ensure the removal of Loan Sequence 4 ( refer to enclosure ) [ {$20.00} never disbursed to Borrower , paid in full ], so that it will no longer be reflected in your credit report. Now in NSLDS EXHIBIT 7., PHEAA XX/XX/XXXX expressly demands repayment of said $ XXXX balance loan. No one may either Defer or combine for repayment a loan never disbursed/cancelled/zero balance but for extortion.
E. PHEAAs false representations publication to Consumer Reporting Agencies Borrowers credit reports with republication to XXXX XXXX XXXX, XXXX XXXX, denying Borrowers de minimis credit application.
XXXX ( XXXX XX/XX/XXXX ) falsely expressly represents Borrowers FedLoan [ grouped-six loans ] payment ( s ) are Past Due, EXHIBIT 9. XXXX ( XXXX XX/XX/XXXX ) reports repayment entry XX/XX/XXXX or XX/XX/XXXX [ not actual EXHIBIT 4. repayment entry : XXXX XX/XX/XXXX ] with Terms Duration : 120 months not actual about 16 months ; Actual Payment Amount less than Scheduled Payment Amount : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ; No Data Available : XX/XX/XXXX, XX/XX/XXXX, EXHIBIT 10. XXXX deleted all Borrowers credit report PHEAA-FedLoans tradelines. XXXX stated PHEAA tradelines were deleted because XXXX was after investigation unable to verify accuracy the information PHEAA reported or words to that effect.
F. Defamation is defined in 28 U.S.C. 4101. Definitions.
In this chapter : ( 1 ) Defamation.
The term defamation means any action or other proceeding for defamation, libel, slander, or similar claim alleging that forms of speech are false, have caused damage to reputation or emotional distress, have presented any person in a false light, or have resulted in criticism, dishonor, or condemnation of any person.
( 2 ) Domestic court.
The term domestic court means a Federal court or a court of any State.
Here, as an officer of the court/attorney, Borrowers law license is predicated on financial responsibility mandated by ethics rules and state law ( Mass. Gen. Laws Ann. Ch. 30A13 ). PHEAAs false representations elaborated herein directly jeopardize Borrowers law licensure and law practice.
H. PHEAAs false representations defamation to obtain money not owed extortion per se.
Attempt to obtain payment not owed using publication of false representation ( s ) /defamation knowingly and willingly, thereby, unquestionably intentionally, resulting in foreseeable harm is defined in 18 U.S.C 875. Interstate communications.
( d ) Whoever, with intent to extort from any person, firm, association, or corporation, any money or other thing of value, transmits in interstate or foreign commerce any communication containing any threat to injure the property or reputation of the addressee or of another or the reputation of a deceased person or any threat to accuse the addressee or any other person of a crime, shall be fined under this title or imprisoned not more than two years, or both.
Here, PHEAAs false representations to NSLDS, CRAs, other third parties, and Borrower clearly involve both wire- and/or U.S. mail across state lines, evidence the court will clearly find to be U.S. mail fraud ( 18 U.S.C. 1341 ) and U.S. wire fraud ( 18 U.S.C. 1342 ) for said alleged extortion.
I. Remedial options available to Borrower.
From XXXX-Present-XX/XX/XXXX, Borrower has through numerous formal complaints to the CFPB and other extra-judicial authorities sought legally mandated accurate/not misleading with correction of plainly false repayment reporting by Department of Education-PHEAA required by law. Department of Education-PHEAAs responses to said complaints per Borrowers student loans records show that from XXXX to Present-XXXX XXXX Department of Education-PHEAA escalated repeated express demands for increasing repayment not owed, e.g. XXXX XX/XX/XXXX, Amount Remaining, {$120000.00}. Simultaneous to said demands, Department of Education-PHEAA expressly ADMIT ( S ) no late or underpayment with repayment ( XXXX XX/XX/XXXX through and including XX/XX/XXXX ) of loans ahead of Standard Loan Repayment schedule, evidence indication of PHEAAs knowing and willful, i.e. intentional fraud. Another proximate consequence of Department of Education-PHEAAs said knowing and willful clearly false representations is Borrower currently faces loss of ability to obtain even de minimis credit at reasonable rates, adversely affecting every aspect of Borrowers life including housing.
No rational human would, and neither will Borrower, uncontested in a court of law willingly repay in perpetuity extortionate debt PHEAA expressly ADMITS is not owed, defamation/libel for extortion per se. Neither will Borrower indefinitely continue making extra-judicial formal requests for Department of Education-PHEAA false representations corrections when said requests are inevitably followed by additional escalating injurious false representations including PHEAAs admitted check fraud theft ( CFPB complaints XXXX submitted XXXX XX/XX/XXXX ).
In short Borrower seeks enforcement of Federal Family Education Loan Program ( FFELP ) rules and regulations ( 34 C.F.R. 682.100-682.800 ), not to vary them.
Absent Department of Education-PHEAAs prompt action to fully and completely correct with absence of any further injurious falsehoods publication such as those herein described, Borrower has no choice but to seek through ( Dodd-Frank Act 5 U.S.C. 702. Right of [ judicial ] review ) : A person suffering legal wrong because of agency action, or adversely affected or aggrieved by agency action within the meaning of a relevant statute, is entitled to judicial review thereof. An action in a court of the United States seeking relief other than money damages and stating a claim that an agency or an officer or employee thereof acted or failed to act in an official capacity or under color of legal authority shall not be dismissed nor relief therein be denied on the ground that it is against the United States or that the United States is an indispensable party. The United States may be named as a defendant in any such action, and a judgment or decree may be entered against the United States : Provided, That any mandatory or injunctive decree shall specify the Federal officer or officers ( by name or by title ), and their successors in office, personally responsible for compliance. Nothing herein ( 1 ) affects other limitations on judicial review or the power or duty of the court to dismiss any action or deny relief on any other appropriate legal or equitable ground ; or ( 2 ) confers authority to grant relief if any other statute that grants consent to suit expressly or impliedly forbids the relief which is sought.
Harm to Borrower of PHEAA/Department of Educations published false representations is given in Borrowers CFPB Complaint filed and PHEAA received XXXX XX/XX/XXXX which includes additional alleged legal counts for presentation to the court. It is Borrowers opinion that absent prompt and complete correction with absence of further false representations repetition, the court will have little difficulty finding Borrower has prior to litigation, after more than three years repeated attempts, exhausted administrative remedies, and that said contingent court case ( contingent on PHEAAs failure to promptly completely and fully correct PHEAAs false representations ) properly includes Defendants herein identified and others involved in said alleged federal student loan defamation-libel for extortion scheme.
Your timely attention to this matter is most appreciated.
Sincerely, XXXX XXXX XXXX, Borrower CC : Consumer Financial Protection Bureau, www.consumerfinance.gov ; PH : XXXX.
Enc. Both 1. and 2. are provided in the two ( 2 ) respective labeled folders on enclosed NXT-flash-drive.
1. The complete CFPB complaint # XXXX, Borrower filed- and PHEAA-received XXXX XX/XX/XXXX, PHEAAs company response XXXX XX/XX/XXXX, and CFPB complaint EXHIBITS 1.-7.
2. Herein notice letter to Mr. XXXX XXXX XXXX, with associated EXHIBITS 1.-10.
EXHIBITS 1.-10. List.
EXHIBIT 1. FedLoan billing and account status XX/XX/XXXX monthly statement sent by U.S. mail. Statement gives six-loans-group repayment total to date, {$100000.00}, and current balance, {$14000.00}. [ 1 page ] EXHIBIT 2. Example, XX/XX/XXXX payment, of bank statement records evidence for 102/120 monthly payments Borrower made by personal check showing electronic check withdrawal of {$1000.00} by FedLoan/PHEAA. [ 1 page ] EXHIBIT 3. Example, XX/XX/XXXX payment, of Borrowers U.S. express mail tracking and FedLoans signature receipt express government evidence of 102/120 monthly payments completed through and including XX/XX/XXXX. [ 5 pages ] EXHIBIT 4. FedLoan XXXX XX/XX/XXXX letterhead Borrowers account financial record ( s ) of Borrowers six-loans-grouped account, repayment entry date, XXXX XX/XX/XXXX through and including XX/XX/XXXX. FedLoan herein account report shows uninterrupted payments : XXXX XX/XX/XXXX-XX/XX/XXXX, in-full as-billed payments ; $ XXXX/month payments XX/XX/XXXX through and including XX/XX/XXXX, with no late payment. [ 39 pages ] EXHIBIT 5. FedLoan letterhead signed letter dated XXXX XX/XX/XXXX to Borrower from Ms. XXXX XXXX, Senior Vice President, Loan Operations and Client Relations. Letter confirms Borrowers six loans repayment completion on- or before 120 months Standard Loan Repayment completion XXXX XX/XX/XXXX. Letter expressly states that a seventh loan [ {$20000.00}, never disbursed/XXXX balance/cancelled XXXX XX/XX/XXXX ] would no longer be reported in Borrowers credit reports. [ 4 pages ] EXHIBIT 6. FedLoan letterhead letter dated XXXX XX/XX/XXXX to Borrower from Ms. XXXX XXXX XXXX, Vice President, Loan Operations. Letter confirms that false representations change in XXXX to 130-145 months repayment from 42/120 months Term Duration would be corrected in Borrowers credit reports. This latter was not done. Further, said letter confirms Borrowers account in good standing and monthly payment amount of $ XXXX/month ; and ratifies EXHIBIT 5. letter. [ 1 page ] EXHIBIT 7. Borrowers NSLDS professional-access account file provided Borrower XXXX XX/XX/XXXX by University of XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX in response to Borrowers questions re PHEAAs false representations reporting to NSLDS in XX/XX/XXXX. Said NSLDS report shows Repayment Entry Date false representation change to XXXX XX/XX/XXXX from actual [ EXHIBIT 1., EXHIBIT 4., EXHIBIT 5., EXHIBIT 6. ] Repayment Entry Date of XXXX XX/XX/XXXX for all six loans. Said report also reiterates PHEAAs false representations in XXXX [ EXHIBIT 5., EXHIBIT 6., EXHIBIT 8. XXXX and XXXX ], FedLoan-PHEAAs knowing and willful falsely representing that a {$20000.00} loan never disbursed to Borrower is owed by combining/D2-code of said zero-balance/never disbursed loan with one other loan in repayment thereby publishing the deliberately misleading representation that said [ zero-balance ] paid-in-full {$20000.00} loan is in repayment. ( EXHIBIT 5. FedLoan-PHEAAs express ADMISSION no payment is owed for said loan. ) [ 4 pages ] EXHIBIT 8. FedLoan-PHEAA knowingly and willfully false representing in XXXX and XXXX Borrowers credit reports that a {$20000.00} loan never disbursed to Borrower is owed by falsely reporting : Payment Deferred, Deferred Pay Start Date XX/XX/XXXX, Special Payment : Payment Deferred until XX/XX/XXXX, Current ; Paid or Paying as Agreed Payment Deferred. No person ( includes government agency/cies and corporation ( s ), etc. ) may repeatedly, EXHIBIT 5. ( XXXX-EXPRESS ADMISSION ) and EXHIBIT 7. ( XXXX ) falsely publish to- and by third parties Borrowers liability to repay a zero-balance loan/never disbursed/cancelled absent knowing and willful/intent to extort. [ 4 pages ] EXHIBIT 9. Borrowers XXXX credit report dated XXXX XX/XX/XXXX. Borrowers six student loans serviced by PHEAA are monthly paid by a single payment, a grouped account. Herein credit report states on page 5 Borrowers loans are Past Due. Repayment is shown as beginning XX/XX/XXXX not the actual Repayment Entry date of XXXX XX/XX/XXXX. Repayment reporting is from XX/XX/XXXX, not valid XXXX XX/XX/XXXX repayment entry date, with 120 months payment due. This latter falsely represents that Borrower owes 20 months additional repayment to get to 120 months/paid-in-full, which at $ XXXX/month is about {$21000.00} repayment, already repaid/not owed but not PHEAA credit reported, unquestionable defamation for extortion per se. Further, PHEAA falsely represents [ Current/XXXX XX/XX/XXXX ] High Balance equal each loans Original [ Disbursed ] Balance for the entire reporting term, XXXX to Present ; and, Terms : paid monthly for 120 months when, in fact EXHIBIT 5. and because of CARES Act zero interest rate, less than 16 months repayment ( XX/XX/XXXX, {$14000.00} ) total outstanding remains on all six loans. [ 4 pages ] EXHIBIT 10. Borrowers XXXX credit report dated XXXX XX/XX/XXXX. Here, PHEAA reports repayment entry on XX/XX/XXXX, not actual Repayment Entry date of XXXX XX/XX/XXXX. This latter falsely represents that Borrower owes 79 months additional repayment to get to Terms Duration : 120 months [ to paid-in-full ], which at $ XXXX/month about {$85000.00} repayment, already repaid/not owed but not PHEAA credit reported, unquestionable defamation for extortion per se. Further, PHEAA falsely represents [ Current/XXXX XX/XX/XXXX ] High Balance equal each loans Original [ Disbursed ] Balance for entire reporting period XXXXPresent ; and, Terms : paid monthly for 120 months when, in fact EXHIBIT 5. and because of CARES Act zero interest rate, less than 16 months repayment ( XX/XX/XXXX, {$14000.00} ) total outstanding remains on all six loans. [ 13 pages ]
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07/10/2019 |
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- Dealing with your lender or servicer
- Received bad information about your loan
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As of XX/XX/XXXX XXXX XXXX who is the 3rd party debt collector to AES ( American Education Services ) sent a letter to me indicating that they are indeed not the owner of these loans, that there is no lender or owner that has come forward to claim these loans. They tell people that they are so people will still pay the predatory loans.
I also have recorded conversations with management of XXXX XXXX verifying that XXXX XXXX is not the owner nor the lender, but that they have to say that in order to collect the debt.
AES has since added on 4 identical loans from a company that does not have my loans in their possession. XXXX XXXX.
AES still has XXXX and XXXX XXXX XXXX XXXX listed as the owner and lender of my loans. these companies no longer exist, and XXXX XXXX has already verified that they are not the owner of my loans as well. they only have my transcripts.
Until several years ago, XXXX was one of the biggest for-profit school companies, and owned chains including XXXX XXXX XXXX, XXXX University, and XXXX University. It targeted low-income students, promising a quality education and career opportunities, and charged them high tuitions for sub-standard programs. After years of declining profits and trouble maintaining accreditation, XXXX began to sell its schools.
In XXXX, XXXX sold most of its schools for {$60.00} XXXX XXXX XXXX XXXX XXXX, XXXX, a subsidiary of a XXXX-based religious organization, the XXXX XXXX XXXX. XXXX XXXX is in the process of converting the schoolsfrom for-profit to non-profit status. XXXX XXXXXXXX application to the Department of Education to approve the non-profit conversion is pending. If the conversion is approved, XXXX XXXXoperated schools will be subject to even less federal oversight than they are currently. You can read more about the sale and proposed conversion in an earlier post here.
On Friday, XX/XX/XXXX, XXXX XXXX XXXX ( XXXX ) and 58 related companies filed for bankruptcy.The bankruptcy filings include some of the campuses that XXXX sold and also some that it didnt sell.
The bankruptcy filings say that XXXX does not expect to have any funds to distribute to unsecured creditors. In other words, it wont have any money left at the end of the bankruptcy. In fact, XXXX says that it has between {$0.00} and {$50000.00} in assets, but owes between {$500.00} million and {$1.00} billion. Its list of people and companies it owes money to is 1,500 pages long, and includes political campaigns, copy companies, and financial institutions. It will file more financial information in the coming weeks.
One of XXXXs lawyers for the bankruptcy is XXXX XXXX, from the firm XXXX XXXX XXXX XXXX. Mr. XXXX and XXXX XXXX XXXX are also representing the estate of XXXX XXXX XXXX , XXXX ( XXXX XXXX ), in its bankruptcy, which was filed in XX/XX/XXXX. You can read more about the XXXX bankruptcy and the XXXX representation of former XXXX students here.
At the same time that XXXX filed for bankruptcy, XXXX XXXX announcedin an internal memo that it will close 30 of the campuses that it bought from XXXX just last year, including several XXXX XXXX campuses.XXXX XXXX has since confirmed these plans, and blames declining enrollment and an increased demand for online education for the closures.
Although were not yet sure what, if any, connection exists between XXXX filings and the XXXX XXXX closures, it is clear that both corporations are acting to protect their own interest while further harming their former and current students.
XXXX XXXX has provided limited information about the closures, but it has shared its plan for affected students. We have summarized its plan below. At the bottom of this post is a list of campuses that XXXX XXXX has said it will close.
INFORMATION ABOUT SCHOOL CLOSURES HOW THE CLOSURES WILL AFFECT STUDENTS WHO ARE CURRENTLY ENROLLED Through leaked XXXX XXXX memos and accountsandformsshared by current students, the XXXX on Predatory Student Lending has learned that XXXX XXXX is giving students at closing campuses 5 options. Here is what weve learned, some information about loan cancellation, and important things to keep in mind until we learn more. A full list of affected schools is at the end of this post.
Options For Students at Closing Schools XXXX XXXX announced that students may choose from the following 5 options for how to continue their education : -Complete your degree at your current campus by the end of XXXX, when the campus will close -Complete your degree via the XXXX XXXX XXXX -Complete your degree at another XXXX XXXX campus -Complete your degree at another XXXX XXXX school, either XXXX University or XXXX University -Transfer to another , unspecified university outside the XXXX XXXX network of schools XXXX XXXX is trying to convince students to accept these options by offering a 50 % tuition reduction to students who remain at a XXXX XXXX school and a {$5000.00} tuition grant to students who transfer to one the unspecified other schools.
We have not been able to determine what will happen to students who choose not to accept these options, but it is likely that they will be automatically withdrawn from their program.
Students should notlet XXXX XXXX trick them into accepting these offers before they have all the information they need to make an informed decision! Only accept an offer once you have all the information and if its the best option for you.
As part of these offers, XXXX XXXX will make students sign acknowledge forms and waivers that will relieve it of any responsibility it owes to students and may prevent students from receiving relief from their federal loans in the future.
Students should notsign anything until they have read it carefully, had all of their questions answered, and decided that what the best decision is for them!
XXXX XXXX is Trying to Deprive Students of Their Right to Loan Cancellation The federal government has a program called the Closed School Discharge program that will cancel federal student loans when students schools close. It is only available to students who are enrolled when the school closes or who had withdrawn within 120 days of the school closure. Students who accept an offer to continue their education somewhere else when their school closes do not qualify for Closed School Discharges.
In a public disclosure, the XXXX XXXX XXXX, an accrediting agency that oversees two XXXX XXXX campuses in Illinois and Colorado, recognizes that these schools are at risk of closing and urges students to be aware of Closed School Discharges. XXXX XXXX does not want its students to get Closed School Discharges! Thats because they will have to pay back the government for each loan that is cancelled from its schools.
XXXX XXXX timed its closings so that anyone who withdraws will do so more than 120 from the closing, and is using tuition discounts to convince students to stay enrolled. These are both ways to prevent students from qualifying for a Closed School Discharge. This is not right!
Important Information for Students Theres still a lot that we dont know about XXXX XXXX plan to close its school, and how that will affect students rights. While we wait to learn more, it is important for affected students to ask questions, share information, and protect themselves. Here are a few specific things you can do : -Ask your school for to be placed on a formal leave of absence. XXXX XXXX schools may not agree to give leaves of absence, but if they do it may help buy some time and maintain students eligibility for Closed School Discharges -Do not sign anything without reading it completely, getting all of your questions answered, and understanding how it affects your right to a Closed School Discharge or to enforce your rights against your school. XXXX XXXX might try to have you waive your rights. Do not do that without understanding the full impact of that decision, which will vary student by student.
-Share your experience and information!! There are 1000s of students across the country that are affected by this. Join XXXX groups. If you receive information from your school, share it!
-Visit the Debt Collective website and learn how borrowers across the country are fighting back against bad schools and unfair and illegal debt.
-Continue to visit this blog for updates.
-Contact your U.S. representative or senator and let them know whats happening! Demand that they pressure the Department of Education to declare that all students affected by these closures are eligible for Closed School Discharges unless they WANT to accept XXXX XXXX offers.
XXXXs Bankruptcy May Limit Students Ability To Recover From Their Schools For former students of XXXX-operated schools, XXXXs bankruptcy may limit their ability to seek recovery directly from their school, even in arbitration. Former students may wish to file claims in one or more of the bankruptcy cases ; more information will follow in the coming days.
Please visit the Federal Student Aid website, the Debt Collective, or contactthe XXXX on Predatory Student Lending ( thats us! ) to learn more.
The XXXX on Predatory Student Lending is fighting for and with students who have been cheated by the predatory federally-funded colleges. We are monitoring the XXXX filings and XXXX XXXX closures and will provide updates for affected students as soon as possible.
List of Affected Schools XXXX XXXX CAMPUSES SOLD TO THE XXXX XXXX The XXXX XXXX will cease enrollment at the following 18 XXXX XXXX campuses : Arizona : XXXX California : XXXX XXXX/XXXX XXXX, XXXX XXXX/XXXX XXXX, XXXX, XXXX XXXX Colorado : XXXX Florida : XXXX XXXX Illinois : XXXX, XXXX Indiana : XXXX Michigan : XXXX North Carolina : XXXX, XXXX Oregon : XXXX Pennsylvania : XXXX South Carolina : XXXX Tennessee : XXXX Virginia : XXXX The XXXX XXXX will continue to operate the following 12 XXXX XXXX campuses : California : XXXX, XXXX XXXX Florida : XXXX Georgia : XXXX Nevada : XXXX XXXX Pennsylvania : XXXX Texas : XXXX, XXXX, XXXX, XXXX XXXX Virginia : Virginia XXXX Washington : XXXX All other XXXX XXXX were not sold to XXXX XXXX and have closed.
XXXX THE XXXX XXXX WILL CEASE ENROLLMENT AT THE FOLLOWING 10 XXXX CAMPUSES : California : XXXX XXXX, XXXX XXXX, XXXX XXXX Colorado : XXXX Florida : XXXX Illinois : XXXX Tennessee : XXXX Texas : XXXX Utah : XXXX XXXX XXXX Washington : XXXX XXXX THE XXXX XXXX WILL CEASE ENROLLMENT AT THE FOLLOWING 3 SOUTH CAMPUSES : Michigan : XXXX North Carolina : XXXX XXXX Ohio : XXXX Read more XXXX on Predatory Student Lending Statement on Proposed Sale of XXXX to XXXX XXXX XXXX XXXX, News, XXXX on Predatory Student Lending - XX/XX/XXXX Last Friday, for-profit college giant XXXX XXXX XXXX ( XXXX ) announced the sale of many of its campuses to the XXXX XXXX XXXX. The acquisition would convert three of the corporations chainsthe XXXX XXXX, XXXX University, and XXXX Universityinto nonprofits. XXXX will retain ownership of the XXXX XXXX chain, which is shutting down most of its campuses, and the 19 XXXX XXXX campuses the corporation is in the process of shutting down.
XXXXs conversion to nonprofit status raises critical questions, including how the corporation intends to ensure positive student outcomes once it is no longer subject to gainful employment regulations. XXXX has more than 130 programs that the federal government has found to burden graduates with unmanageable student loan debtprograms that will be subject to even less federal oversight once they have been sold to a nonprofit. XXXXs compliance with federal requirements attached to the receipt of federal Title IV funds will be even more critical once the corporation is no longer subject to the 90-10 rule, which prevents for-profit colleges from receiving more than 90 percent of their revenues from such funds.
Like the last-ditch sale of many XXXX campuses as that company failed, this sale leaves failing schools with XXXX, while selling off assets that may still have value to a new entity that may disclaim liability for the acts of its predecessors. This type of transaction leaves former students struggling with unmanageable debt even more completely without recourse.
Less than a year ago, XXXX tried to sell the XXXX XXXX XXXX XXXX XXXX, an XXXX XXXX campus in XXXX, Massachusetts, to a university based in XXXX. The deal was scuttled after the corporations failed to obtain state approval. As XXXXs equity holders continue to try to divest themselves of these assets, regulators should demand assurances that whoever owns the schools will operate them in the interests of students.
XXXX The XXXX on Predatory Student Lending represents a group of former students who attended the XXXX-owned XXXX XXXX XXXX XXXX XXXX. In XXXX, these former students demanded that the companies remedy the harms they had caused to students and their families. The XXXX and Public Justice are currently challenging the federal governments refusal to provide documents shedding light on XXXXs recruiting practices.
Read more XXXX on Predatory Student Lending Sues Federal Government For Withholding For-Profit College Corporations Recruitment Records XXXX, News, XXXX on Predatory Student Lending - XX/XX/XXXX On XX/XX/XXXX, theXXXX on Predatory Student Lendingof the Legal Services Center of XXXX XXXX XXXX filed a Freedom of Information Act ( FOIA ) lawsuit, challenging the governments refusal to provide documents shedding light on for-profit college giant XXXX XXXX XXXX ( XXXX ) s recruitment practices.
Months ago, the XXXX filed a FOIA request with the Department of Justice ( DOJ ), seeking access to these documents. DOJ claimed that it couldnt release the documents ( in part ) because it said there was a court order preventing it from doing so. The XXXX disagreed. So, together with XXXX XXXX, we asked the court that issued the order to clarify that the order does not, in fact, prevent DOJ from releasing the documents.
Soon after we asked the court for clarification, however, DOJ changed its tune entirely. It now claims that the public has no right to access these documents, even though they were produced to the government by a corporation the government alleged defrauded it of billions of dollars, and would enable the public to evaluate the governments decision to settle its claims for less than one percent of what it had originally said they were worth.
The lawsuit challenges the governments assertion that the public has no right to these important documents.
Two Federal Lawsuits, Still No Documents Federal regulations allow student loan borrowers to seek cancellation of their federal student loans by showing that their school violated state law. Former students of the XXXX XXXX and other XXXX-owned chains thus want the documents to help prove that they were defrauded, and are entitled to relief on their student loans. Because these documents have been kept secretand because XXXX usesforced arbitration clausestodrive students out of the public court systemborrowers seeking debt relief often have little but their own personal experiences to support their claims of misconduct.
The Attorney General of Minnesotaone of the states that participated in the caseexpressed support for the XXXX efforts, stating that the information requested by the XXXX could aid students in their efforts to obtain loan forgiveness from the United States Department of Education, which would unburden them from thousands of dollars of debt.
The XXXX has made a significant effort to obtain these documentsfiling a freedom of information request, litigating the governments denial of that request, and moving to intervene to challenge the government and XXXXs efforts to keep the documents secretbecause the documents are critical to the XXXX advocacy on behalf of low-income student loan borrowers. The documents will help the XXXX seek relief for former students of XXXX-owned schools ; inform the public about the practices of for-profit education companies and the governments oversight of those companies ; and advocate for policies that will protect low-income student loan borrowers.
Background : Government Lawsuit Against XXXX XXXX, a corporation that has been closely associated with XXXX XXXX for years, runs four large chains of for-profit schools, including the beleaguered XXXX XXXX. In XXXX, the federal government, along with several states, sued XXXX, alleging that it violated state and federal law and then lied about it to get government funding. The government claimed that, to maximize enrollments, XXXX illegally paid its admissions employees based on the number of students they could enroll ; created a boiler room style sales culture, the relentless and exclusive focus of which was the number of new students each recruiter could sign up ; taught its recruiters to exploit prospective students vulnerabilities ; and rewarded those who recruited the most students with bonuses, extra time off, vacations, and gifts.
The lawsuit eventually settled in XXXX for {$95.00} million, less than one percent of the more than {$11.00} billion in taxpayer-funded federal student grants and loans that the government alleged XXXX received between XX/XX/XXXX and the suits filing. The settlement did not relieve students of any of the federal student loan debt they took on to attend XXXX-owned schools.
Documents Related to This Case Freedom of Information Act Requests, Appeal, and Complaint : XXXX on Predatory Student Lendings FOIA Requests to DOJ and Intervening States ( PDF ) XXXX on Predatory Student Lendings FOIA Appeal ( PDF ) Project on Predatory Student Lendings FOIA Complaint ( PDF ) Intervention ( XXXX XXXX ) : XXXX on Predatory Student Lendings Brief in Support of Motion to Intervene ( PDF ) XXXX on Predatory Student Lendings Brief in Support of Motion for Clarification of Protective Order ( PDF ) XXXX on Predatory Student Lendings Reply in Support of Motion to Intervene ( PDF ) XXXX on Predatory Student Lendings Reply in Support of Motion for Clarification of Protective Order ( PDF ) About the XXXX on Predatory Student Lending The XXXX on Predatory Student Lending fights for low-income borrowers, representing students and families who have experienced unfair, deceptive, and illegal conduct at the hands of for-profit colleges. In addition to litigating on behalf of its clients, the XXXX has advocated for policy reforms to increase accountability in the for-profit industry.
About Public Justice Public Justice pursues high impact lawsuits to combat social and economic injustice, protect the Earths sustainability, and challenge predatory corporate conduct and government abuses. For two decades, Public Justice has been exposing and preventing excessive secrecy in our nations courts. Public Justice has unsealed evidence of dangers to public health and safety, helped injury victims oppose over-broad protective orders, and educated the public about the dangers of litigation conducted behind closed doors.
Read more Challenge to Secrecy of Recruitment Records from For-Profit Education Company XXXX, News, Predatory Lending/Consumer Protection Clinic, XXXX on Predatory Student Lending - XX/XX/XXXX TheXXXX on Predatory Student Lendingof the Legal Services Center of XXXX XXXX XXXX andPublic Justiceasked a federal judge on Friday, XX/XX/XXXX, for access to documents that are likely to reveal for-profit college giant XXXX XXXX XXXX ( XXXX ) s recruitment practices.
A few years ago, the federal government, along with several states, sued XXXX, whose four large chains of for-profit schools include the beleaguered XXXX XXXX, alleging that it violated state and federal law and then lied about it to get government funding.The government claimedthat XXXX illegally paid its recruiters based on the number of students they could enroll, a practice prohibited by federal law. XXXX, the government alleged, created a boiler room style sales culture, the relentless and exclusive focus of which was the number of new students each recruiter could sign up. To maximize enrollments, the lawsuit alleged, XXXX taught its recruiters to exploit prospective students vulnerabilities, and rewarded those who recruited the most students with bonuses, extra time off, vacations, and gifts.
The lawsuit eventually settled in XXXX for {$95.00} million, much less thanthe {$1.00} billion the company received in taxpayer-funded federal student grants and loans in the XXXXyear alone. But as part of discovery in the suit, XXXX produced a lot of documents that we believe will shed light on their recruitment practices. The documents from this lawsuit are likely to strengthen claims for relief of hundreds, if not thousands, of former XXXXC students, saidXXXX XXXX, one of the attorneys representing the debtors.
Former students of the XXXX XXXX and other XXXX-owned chains want these documents to help prove that they were defrauded, and are entitled to relief on their student loans. Because these documents have so far been kept secretand because XXXX usesforced arbitration clausestodrive students out of the public court systemborrowers seeking debt relief often have little but their own personal experiences to corroborate their claims of misconduct.
While taxpayers spent hundreds of millions of dollars funding what the Department of Justice has called XXXX recruitment mill, the borrowers who attended these schools have yet to obtain federal debt relief, said Public Justice attorney XXXX XXXX.
Before filing this lawsuit, the XXXX tried to get these documents showing XXXXs predatory recruitment practices through federal and state freedom of information requests, but its request was denied in part because of a protective order in the case. The XXXX asked a federal judge to rule that the protective order does not shield the documents.
Documents Related to This Case XXXX on Predatory Student Lendings FOIA Requests to DOJ and Intervening States ( PDF ) XXXX on Predatory Student Lendings Brief in Support of Motion to Intervene ( PDF ) XXXX on Predatory Student Lendings Brief in Support of Motion for Clarification of Protective Order ( PDF ) About the XXXX on Predatory Student Lending The XXXX on Predatory Student Lending fights for low-income borrowers, representing students and families who have experienced unfair, deceptive, and illegal conduct at the hands of for-profit colleges. In addition to litigating on behalf of its clients, the XXXX has advocated for policy reforms to increase accountability in the for-profit industry.
About Public Justice Public Justice pursues high impact lawsuits to combat social and economic injustice, protect the Earths sustainability, and challenge predatory corporate conduct and government abuses. For two decades, Public Justice has been exposing and preventing excessive secrecy in our nations courts. Public Justice has unsealed evidence of dangers to public health and safety, helped injury victims oppose over-broad protective orders, and educated the public about the dangers of litigation conducted behind closed doors.
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03/08/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX, MA XXXX Social Security # XXXX DOB : XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, Texas XXXX XXXX XXXXXXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXX, XXXX, GA XXXX XXXX XXXX XXXX, XXXX XXXXXXXX XXXX XXXXXXXX, XXXX, PA XXXX DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION.
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.
The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
CREDITOR CONTACT INFORMATION : FED LOAN SERCVICING XXXX XXXX XXXX XXXX, PA XXXX ( XXXX ) XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
XXXX XXXX # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
DISCLOSURE : At no time is this a dispute of identity theft or fraud, and I want my dispute answered by the creditor supplying the information on me to be 100 % validated, and/or to see if the timeline for its existence has passed, or if the credit/collection/public record tradeline is on my credit report in violation of the Fair Credit Reporting Act or a violation of the Fair Debt Collection Practices Act. Any item that I believe is not being validated by the creditor or collection agency or public record vendor will be disputed with the Consumer Financial Protection Bureau at a future date. If the item in dispute is legally valid, I will stand by that validation. We only request validation of information and/or debt ownership. At no time will I dispute a credit reporting agency, as it is imperative to the American free markets that XXXX XXXX and XXXX XXXX maintain integrity for the American consumers.
The following federal laws are what I am basing my rights under : Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text I make this request based upon potentially six criteria : 1 ) That I personally agreed and signed a application and/or contract on an extension of credit, and that I may have been late on payments and desire to find an agreed upon timeline when my credit trade line will go to a positive status, or be in position for its legal deletion mandated by the Fair Credit Reporting Act 7-Year rule on the deletion of antiquated information.
2 ) That there may be items on my credit report that was acquired through a public record vendor, and that I may request a fully documented validation of any or all items posted from public record, and upon discovery may request the deletion of the public record postings based upon legal time limits, and/or completed research proving the settled agreements between myself and a second or third party. In and event, if the public record is legal, I will agree upon the trade line being maintained on my credit report until the time arrives where it can legally be removed.
3 ) I may dispute any collection agency that maintains that they are attempting to collect a debt, either for an original creditor I may have had an association with, or if the collection agency maintains that they have acquired the debt. I may request from the debt collector full documentation of assignment of debt collection in written form as mandated by the Federal Trade Commission, including but not limited to verification that the collection agency is bonded and legally approved to collect debts from consumers within my state of residency, and if the agency maintains that the debt has been acquired by purchase, then full documented history of the debt transfer either directly from the original creditor and/or from the securitized trust the debt may have been sold to in a debt portfolio administered through the full regulatory body of the Securities and Exchange Commission. I may in addition request such documentation through the Federal Deposit Insurance Corporation if that is indeed the governing body of the original credit grantor.
4 ) I will dispute all public utility payment histories including the collection process assigned to any collection agency, as all public utilities including cell phone charges, natural gas, electric and public violations within municipalities are not governed by the Fair Credit Reporting Act, but by governing bodies within each state known as public service commissions. At no time will I ever agree upon the postings of public utilities on my credit report, even though I understand that I may volunteer to add my payment histories of this nature at any time.
5 ) I may request the services of the Consumer Financial Protection Bureau to help me as a potential mediator in cases where I believe that my rights under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act are in violation. At all times I will maintain a professional demeanor on the clearance of negative information on any of my credit reports.
6 ) I will only file a direct complaint with any credit reporting agency if I believe enough evidence has been ascertained showing that the creditor, collection agency and/or public service vendor is in violation of their subscriber agreement with any credit reporting agency.
I may dispute excessive inquiries posted on my credit reports based on the following. As the Federal Trade Commission struggles every year with maintaining the integrity of the credit community, from filing charges against illegal collection practices that abuse against the Fair Credit Reporting Act ( FCRA ) and The Fair and Accurate Credit Transactions Act ( FACTA ), bigger problems have evolved that may never be addressed without Congressional overhaul on current legislation. There is one major problem in the FICO scoring models implemented with each major credit reporting agency ( CRAS ). The excessive use of credit checks that draw down ones credit scores, and in many cases these credit reports are run as a full inquiry that causes severe damage to a persons credit score even though there was no validation on approval to pull credit or as the FCRA states a legitimate business need. Accordingly ; I may request under my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Credit Transactions Act ( FACTA ), and the Fair Debt Collection Practices Act ( FDCPA ) I request a full validation of each posted inquiry, proving that I indeed signed a credit authorization for each inquiry.
DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE ON EXCESSIVE INQUIRY PRACTICES INTO A CONSUMER REPORT WITHOUT PROPER DISCLOSURES IN PLACE AND/OR ABUSIVE EXTENSION OF LEGITIMATE BUSINESS PURPOSES, THIS IS THE ACTUAL GUIDELINES OF OBTAINING CONSUMER REPORTS UNDER THE FAIR CREDIT REPORTING ACT As a public service, the staff of the Federal Trade Commission ( FTC ) has prepared the following complete text of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. Although staff generally followed the format of the U.S. Code as published by the Government Printing Office, the format of this text does differ in minor ways from the Code ( and from West 's U.S. Code Annotated ). For example, this version uses FCRA section numbers ( 601-625 ) in the headings. ( The relevant U.S. Code citation is included with each section heading and each reference to the FCRA in the text. ) 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ) In general. Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury.
( 2 ) In accordance with the written instructions of the consumer to whom it relates.
( 3 ) To a person which it has reason to believe ( A ) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer ; or ( B ) intends to use the information for employment purposes ; or ( C ) intends to use the information in connection with the underwriting of insurance involving the consumer ; or ( D ) intends to use the information in connection with a determination of the consumer 's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant 's financial responsibility or status ; or ( E ) intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.
( 4 ) In response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ), if the person making the request certifies to the consumer reporting agency that ( A ) the consumer report is needed for the purpose of establishing an individual 's capacity to make child support payments or determining the appropriate level of such payments ; ( B ) the paternity of the consumer for the child to which the obligation relates has been established or acknowledged by the consumer in accordance with State laws under which the obligation arises ( if required by those laws ) ; ( C ) the person has provided at least 10 days ' prior notice to the consumer whose report is requested, by certified or registered mail to the last known address of the consumer, that the report will be requested ; and ( D ) the consumer report will be kept confidential, will be used solely for a purpose described in subparagraph ( A ), and will not be used in connection with any other civil, administrative, or criminal proceeding, or for any other purpose. ( 5 ) To an agency administering a State plan under Section 454 of the Social Security Act ( 42 U.S.C. 654 ) for use to set an initial or modified child support award. ( b ) Conditions for furnishing and using consumer reports for employment purposes. ( 1 ) Certification from user. A consumer reporting agency may furnish a consumer report for employment purposes only if ( A ) the person who obtains such report from the agency certifies to the agency that ( i ) the person has complied with paragraph ( 2 ) with respect to the consumer report, and the person will comply with paragraph ( 3 ) with respect to the consumer report if paragraph ( 3 ) becomes applicable ; and ( ii ) information from the consumer report will not be used in violation of any applicable Federal or State equal employment opportunity law or regulation ; and ( B ) the consumer reporting agency provides with the report, or has previously provided, a summary of the consumer 's rights under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ) [ 1681g ]. ( 2 ) Disclosure to consumer. ( A ) In general. Except as provided in subparagraph ( B ), a person may not procure a consumer report, or cause a consumer report to be procured, for employment purposes with respect to any consumer, unless -- ( i ) a clear and conspicuous disclosure has been made in writing to the consumer at any time before the report is procured or caused to be procured, in a document that consists solely of the disclosure, that a consumer report may be obtained for employment purposes ; and ( ii ) the consumer has authorized in writing ( which authorization may be made on the document referred to in clause ( i ) ) the procurement of the report by that person. ( B ) Application by mail, telephone, computer, or other similar means. If a consumer described in subparagraph ( C ) applies for employment by mail, telephone, computer, or other similar means, at any time before a consumer report is procured or caused to be procured in connection with that application -- ( i ) the person who procures the consumer report on the consumer for employment purposes shall provide to the consumer, by oral, written, or electronic means, notice that a consumer report may be obtained for employment purposes, and a summary of the consumer 's rights under section 615 ( a ) ( 3 ) ; and ( ii ) the consumer shall have consented, orally, in writing, or electronically to the procurement of the report by that person. ( C ) Scope. Subparagraph ( B ) shall apply to a person procuring a consumer report on a consumer in connection with the consumer 's application for employment only if -- ( i ) the consumer is applying for a position over which the Secretary of Transportation has the power to establish qualifications and maximum hours of service pursuant to the provisions of section 31502 of title 49, or a position subject to safety regulation by a State transportation agency ; and ( ii ) as of the time at which the person procures the report or causes the report to be procured the only interaction between the consumer and the person in connection with that employment application has been by mail, telephone, computer, or other similar means. ( 3 ) Conditions on use for adverse actions. ( A ) In general. Except as provided in subparagraph ( B ), in using a consumer report for employment purposes, before taking any adverse action based in whole or in part on the report, the person intending to take such adverse action shall provide to the consumer to whom the report relates -- ( i ) a copy of the report ; and ( ii ) a description in writing of the rights of the consumer under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ).
I have opted out of my public information with LexisNexis, and I believe that requesting the deletion of any inquiry based on any legitimate connection to a public record vendor such as LexisNexis is within my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Transactions Act ( FACTA ) and the Fair Debt Collection Practices Act ( FDCPA ). In review of the numerous hard copy disputes on my credit report, I am requesting only the proper protocol to be adhered to in order to maintain the legitimacy of the hard inquiry, that includes an actual name of the person involved with any company that pulled a hard review of my credit history, but in addition a copy of the actual report ascertained from such a review. If these items can not be produced, then by deductive reasoning the hard inquiry is not 100 % legitimate. Accordingly, under review of 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ), I request the deletion of the following lists of hard inquiries as follows : I demand my rights be protected based on the 2020 Edition of the Privacy Act published by the U.S. Department of Justice.
B. 5 U.S.C. 552a ( a ) ( 2 ) Individual [ T ] he term individual means a citizen of the United States or an alien lawfully admitted for permanent residence. 5 U.S.C. 552a ( a ) ( 2 ).
Comment : The Privacy Acts definition of individual is much narrower than the FOIAs definition of person, which draws from the Administrative Procedures Act. See 5 U.S.C. 551 ( 2 ) ( 2018 ) ( defining person as an individual, partnership, corporation, association, or public or private organization other than an agency. ) ; see also, e.g., Raven, 583 F.2d at 170-71 ( comparing use of the word individual in the Privacy Act, as opposed to the word person, as more broadly used in the FOIA ) ; Cudzich v. INS , 886 F. Supp. 101, 105 ( D.D.C. 1995 ) ( A plaintiff whose permanent resident status had been revoked is not an individual for the purposes of the Privacy Act.... Plaintiffs only potential access to the requested information is therefore under the Freedom of Information Act. ).
The Privacy Act generally covers citizens and lawful permanent residents, but others have some protections.
Generally, individuals under the Privacy Act are US citizens and lawful permanent residents. See S. Rep. No. 93-1183, at 79, reprinted in Source Book at 232, https : //www.justice.gov/opcl/paoverview_sourcebook ; OMB 1975 Guidelines, 40 Fed. Reg. at 28,951, https : //www.justice.gov/paoverview_omb-75. The Privacy Act as initially enacted did not generally protect non-resident foreign nationals. See, e.g., Raven v. Panama Canal Co., 583 F.2d 169, 170-71 ( 5th Cir. 1978 ) ( referencing legislative history that reflects the congressional intent to exclude nonresident aliens from Privacy Act coverage ) ; Soto v. State, 244 F. Supp. 3d 207, 208-09 ( D.D.C. 2017 ) ( per curiam ) ( unpublished table decision ) ( citing Fares v. INS, 50 F.3d 6 ( 4th Cir. 1995 ) ) ( [ Privacy ] Act only protects citizens of the United IMMEDIATE ACTION REQUIRED : PLEASE INSERT A BLOCK ON MY FILE FROM ALL FUTURE PROMOTIONAL REVIEWS THE FOLLOWING ATTACHED REVIEWS OF MY CREDIT IS A DISASTER AND I WOULD HAVE NEVER HAVE AUTHORIZE SO MANY REVIEWS. I HAVE DELETED ALL APPLICATIONS. PLEASE DELETE ALL OF THE ATTACHED CREDIT REVIEWS AS THEY WOULD HAVE NEVER BEEN AUTHORIZED. PLEASE BLOCK MY CREDIT REPORT INFORMATION FROM ALL UNAUTHORIZED INQUIRIES FROM THIS POINT FORWARD : This letter is addressed to the subscriber furnishing the information on my credit reports, and if this letter is addressed to any credit reporting agency, then it is considered a ghost letter mirroring the actual request for documentation of a credit trade line I may have issues with. It is my understanding that each credit reporting agency has an obligation to maintain accuracy within the banking/credit community, and I will fulfill my obligations to work within the credit system as it was designated.
Thank you for your full consideration in this matter.
Sincerely, XXXX XXXX XXXX XXXX
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01/02/2021 |
Yes |
- Debt collection
- Credit card debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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|
Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Social Security # XXXX DOB : XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, GA XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, PA XXXX DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION.
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.
The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX/XXXX XXXX XXXX Corporate Place XXXX XXXX XXXX SD XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX CARD SERVICES XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX WI XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX FL XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
DISCLOSURE : At no time is this a dispute of identity theft or fraud, and I want my dispute answered by the creditor supplying the information on me to be 100 % validated, and/or to see if the timeline for its existence has passed, or if the credit/collection/public record tradeline is on my credit report in violation of the Fair Credit Reporting Act or a violation of the Fair Debt Collection Practices Act. Any item that I believe is not being validated by the creditor or collection agency or public record vendor will be disputed with the Consumer Financial Protection Bureau at a future date. If the item in dispute is legally valid, I will stand by that validation. We only request validation of information and/or debt ownership. At no time will I dispute a credit reporting agency, as it is imperative to the American free markets that XXXX, XXXX and XXXX XXXX maintain integrity for the American consumers.
The following federal laws are what I am basing my rights under : Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text I make this request based upon potentially six criteria : 1 ) That I personally agreed and signed a application and/or contract on an extension of credit, and that I may have been late on payments and desire to find an agreed upon timeline when my credit trade line will go to a positive status, or be in position for its legal deletion mandated by the Fair Credit Reporting Act 7-Year rule on the deletion of antiquated information.
2 ) That there may be items on my credit report that was acquired through a public record vendor, and that I may request a fully documented validation of any or all items posted from public record, and upon discovery may request the deletion of the public record postings based upon legal time limits, and/or completed research proving the settled agreements between myself and a second or third party. In and event, if the public record is legal, I will agree upon the trade line being maintained on my credit report until the time arrives where it can legally be removed.
3 ) I may dispute any collection agency that maintains that they are attempting to collect a debt, either for an original creditor I may have had an association with, or if the collection agency maintains that they have acquired the debt. I may request from the debt collector full documentation of assignment of debt collection in written form as mandated by the Federal Trade Commission, including but not limited to verification that the collection agency is bonded and legally approved to collect debts from consumers within my state of residency, and if the agency maintains that the debt has been acquired by purchase, then full documented history of the debt transfer either directly from the original creditor and/or from the securitized trust the debt may have been sold to in a debt portfolio administered through the full regulatory body of the Securities and Exchange Commission. I may in addition request such documentation through the Federal Deposit Insurance Corporation if that is indeed the governing body of the original credit grantor.
4 ) I will dispute all public utility payment histories including the collection process assigned to any collection agency, as all public utilities including cell phone charges, natural gas, electric and public violations within municipalities are not governed by the Fair Credit Reporting Act, but by governing bodies within each state known as public service commissions. At no time will I ever agree upon the postings of public utilities on my credit report, even though I understand that I may volunteer to add my payment histories of this nature at any time.
5 ) I may request the services of the Consumer Financial Protection Bureau to help me as a potential mediator in cases where I believe that my rights under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act are in violation. At all times I will maintain a professional demeanor on the clearance of negative information on any of my credit reports.
6 ) I will only file a direct complaint with any credit reporting agency if I believe enough evidence has been ascertained showing that the creditor, collection agency and/or public service vendor is in violation of their subscriber agreement with any credit reporting agency.
I may dispute excessive inquiries posted on my credit reports based on the following. As the Federal Trade Commission struggles every year with maintaining the integrity of the credit community, from filing charges against illegal collection practices that abuse against the Fair Credit Reporting Act ( FCRA ) and The Fair and Accurate Credit Transactions Act ( FACTA ), bigger problems have evolved that may never be addressed without Congressional overhaul on current legislation. There is one major problem in the XXXX scoring models implemented with each major credit reporting agency ( XXXX ). The excessive use of credit checks that draw down ones credit scores, and in many cases these credit reports are run as a full inquiry that causes severe damage to a persons credit score even though there was no validation on approval to pull credit or as the FCRA states a legitimate business need. Accordingly ; I may request under my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Credit Transactions Act ( FACTA ), and the Fair Debt Collection Practices Act ( FDCPA ) I request a full validation of each posted inquiry, proving that I indeed signed a credit authorization for each inquiry.
DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE ON EXCESSIVE INQUIRY PRACTICES INTO A CONSUMER REPORT WITHOUT PROPER DISCLOSURES IN PLACE AND/OR ABUSIVE EXTENSION OF LEGITIMATE BUSINESS PURPOSES, THIS IS THE ACTUAL GUIDELINES OF OBTAINING CONSUMER REPORTS UNDER THE FAIR CREDIT REPORTING ACT As a public service, the staff of the Federal Trade Commission ( FTC ) has prepared the following complete text of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. Although staff generally followed the format of the U.S. Code as published by the Government Printing Office, the format of this text does differ in minor ways from the Code ( and from West 's U.S. Code Annotated ). For example, this version uses FCRA section numbers ( 601-625 ) in the headings. ( The relevant U.S. Code citation is included with each section heading and each reference to the FCRA in the text. ) 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ) In general. Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury.
( 2 ) In accordance with the written instructions of the consumer to whom it relates.
( 3 ) To a person which it has reason to believe ( A ) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer ; or ( B ) intends to use the information for employment purposes ; or ( C ) intends to use the information in connection with the underwriting of insurance involving the consumer ; or ( D ) intends to use the information in connection with a determination of the consumer 's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant 's financial responsibility or status ; or ( E ) intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.
( 4 ) In response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ), if the person making the request certifies to the consumer reporting agency that ( A ) the consumer report is needed for the purpose of establishing an individual 's capacity to make child support payments or determining the appropriate level of such payments ; ( B ) the paternity of the consumer for the child to which the obligation relates has been established or acknowledged by the consumer in accordance with State laws under which the obligation arises ( if required by those laws ) ; ( C ) the person has provided at least 10 days ' prior notice to the consumer whose report is requested, by certified or registered mail to the last known address of the consumer, that the report will be requested ; and ( D ) the consumer report will be kept confidential, will be used solely for a purpose described in subparagraph ( A ), and will not be used in connection with any other civil, administrative, or criminal proceeding, or for any other purpose. ( 5 ) To an agency administering a State plan under Section 454 of the Social Security Act ( 42 U.S.C. 654 ) for use to set an initial or modified child support award. ( b ) Conditions for furnishing and using consumer reports for employment purposes. ( 1 ) Certification from user. A consumer reporting agency may furnish a consumer report for employment purposes only if ( A ) the person who obtains such report from the agency certifies to the agency that ( i ) the person has complied with paragraph ( 2 ) with respect to the consumer report, and the person will comply with paragraph ( 3 ) with respect to the consumer report if paragraph ( 3 ) becomes applicable ; and ( ii ) information from the consumer report will not be used in violation of any applicable Federal or State equal employment opportunity law or regulation ; and ( B ) the consumer reporting agency provides with the report, or has previously provided, a summary of the consumer 's rights under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ) [ 1681g ]. ( 2 ) Disclosure to consumer. ( A ) In general. Except as provided in subparagraph ( B ), a person may not procure a consumer report, or cause a consumer report to be procured, for employment purposes with respect to any consumer, unless -- ( i ) a clear and conspicuous disclosure has been made in writing to the consumer at any time before the report is procured or caused to be procured, in a document that consists solely of the disclosure, that a consumer report XXXX be obtained for employment purposes ; and XXXX ii XXXX the consumer has authorized in writing XXXX which authorization XXXX be made on the document referred to in clause XXXX i ) ) the procurement of the report by that person. ( B ) Application by mail, telephone, computer, or other similar means. If a consumer described in subparagraph ( C ) applies for employment by mail, telephone, computer, or other similar means, at any time before a consumer report is procured or caused to be procured in connection with that application -- ( i ) the person who procures the consumer report on the consumer for employment purposes shall provide to the consumer, by oral, written, or electronic means, notice that a consumer report may be obtained for employment purposes, and a summary of the consumer 's rights under section 615 ( a ) ( 3 ) ; and ( ii ) the consumer shall have consented, orally, in writing, or electronically to the procurement of the report by that person. ( C ) Scope. Subparagraph ( B ) shall apply to a person procuring a consumer report on a consumer in connection with the consumer 's application for employment only if -- ( i ) the consumer is applying for a position over which the Secretary of Transportation has the power to establish qualifications and maximum hours of service pursuant to the provisions of section 31502 of title 49, or a position subject to safety regulation by a State transportation agency ; and ( ii ) as of the time at which the person procures the report or causes the report to be procured the only interaction between the consumer and the person in connection with that employment application has been by mail, telephone, computer, or other similar means. ( 3 ) Conditions on use for adverse actions. ( A ) In general. Except as provided in subparagraph ( B ), in using a consumer report for employment purposes, before taking any adverse action based in whole or in part on the report, the person intending to take such adverse action shall provide to the consumer to whom the report relates -- ( i ) a copy of the report ; and ( ii ) a description in writing of the rights of the consumer under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ).
XXXX NON-FCRA OPT-OUT TAKEN - HARD INQUIRIES DISPUTES : I have opted out of my public information with XXXX, and I believe that requesting the deletion of any inquiry based on any legitimate connection to a public record vendor such as XXXX is within my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Transactions Act ( FACTA ) and the Fair Debt Collection Practices Act ( FDCPA ). In review of the numerous hard copy disputes on my credit report, I am requesting only the proper protocol to be adhered to in order to maintain the legitimacy of the hard inquiry, that includes an actual name of the person involved with any company that pulled a hard review of my credit history, but in addition a copy of the actual report ascertained from such a review. If these items can not be produced, then by deductive reasoning the hard inquiry is bot 100 % legitimate. Accordingly, under review of 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ), I request the deletion of the following lists of hard inquiries as follows : I demand my rights be protected based on the 2020 Edition of the Privacy Act published by the U.S. Department of Justice.
B. 5 U.S.C. 552a ( a ) ( 2 ) Individual [ T ] he term individual means a citizen of the United States or an alien lawfully admitted for permanent residence. 5 U.S.C. 552a ( a ) ( 2 ).
Comment : The Privacy Acts definition of individual is much narrower than the FOIAs definition of person, which draws from the Administrative Procedures Act. See 5 U.S.C. 551 ( 2 ) ( 2018 ) ( defining person as an individual, partnership, corporation, association, or public or private organization other than an agency. ) ; see also, e.g., Raven, 583 F.2d at 170-71 ( comparing use of the word individual in the Privacy Act, as opposed to the word person, as more broadly used in the FOIA ) ; Cudzich v. INS , 886 F. Supp. 101, 105 ( D.D.C. 1995 ) ( A plaintiff whose permanent resident status had been revoked is not an individual for the purposes of the Privacy Act.... Plaintiffs only potential access to the requested information is therefore under the Freedom of Information Act. ).
The Privacy Act generally covers citizens and lawful permanent residents, but others have some protections.
Generally, individuals under the Privacy Act are US citizens and lawful permanent residents. See S. Rep. No. 93-1183, at 79, reprinted in Source Book at 232, https : //www.justice.gov/opcl/paoverview_sourcebook ; OMB 1975 Guidelines, 40 Fed. Reg. at 28,951, https : //www.justice.gov/paoverview_omb-75. The Privacy Act as initially enacted did not generally protect non-resident foreign nationals. See, e.g., Raven v. Panama Canal Co., 583 F.2d 169, 170-71 ( 5th Cir. 1978 ) ( referencing legislative history that reflects the congressional intent to exclude nonresident aliens from Privacy Act coverage ) ; Soto v. State, 244 F. Supp. 3d 207, 208-09 ( D.D.C. 2017 ) ( per curiam ) ( unpublished table decision ) ( citing Fares v. INS, 50 F.3d 6 ( 4th Cir. 1995 ) ) ( [ Privacy ] Act only protects citizens of the United States or aliens lawfully admitted for permanent residence. ).
SOFT INQUIRIES DISPUTES : IMMEDIATE ACION REQUIRED : PLEASE INSERT A BLOCK ON MY FILE FROM ALL FUTURE PROMOTIONAL REVIEWS THE FOLLOWING ATTACHED REVIEWS OF MY CREDIT IS A DISASTER AND I WOULD HAVE NEVER HAVE AUTHORIZE SO MANY REVIEWS. I HAVE DELETED ALL APPLICATIONS SUCH AS XXXX XXXX AND XXXX XXXX. PLEASE DELETE ALL OF THE ATTACHED CREDIT REVIEWS AS THEY WOULD HAVE NEVER BEEN AUTHORIZED. PLEASSE BLOCK MY CREDIT REPORT INFORMATION FROM ALL UNAUTHORIZED INQUIRIES FROM THIS POINT FORWARD : This letter is addressed to the subscriber furnishing the information on my credit reports, and if this letter is addressed to any credit reporting agency, then it is considered a ghost letter mirroring the actual request for documentation of a credit trade line I may have issues with. It is my understanding that each credit reporting agency has an obligation to maintain accuracy within the banking/credit community, and I will fulfill my obligations to work within the credit system as it was designated.
Thank you for your full consideration in this matter.
Sincerely, XXXX XXXX
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01/02/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX Social Security # XXXX DOB : XX/XX/XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, Texas XXXX XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, GA XXXX XXXX XXXX XXXX, XXXX XXXX. XXXX XXXX, XXXX, PA XXXX DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION.
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.
The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , SD XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, DE XXXX ( XXXX ) XXXX ACCOUNT # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , WI XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX , FL XXXX ( XXXX ) XXXX ACCOUNT # XXXX On these subscribers that are reporting the affixed information, I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly.
DISCLOSURE : At no time is this a dispute of identity theft or fraud, and I want my dispute answered by the creditor supplying the information on me to be 100 % validated, and/or to see if the timeline for its existence has passed, or if the credit/collection/public record tradeline is on my credit report in violation of the Fair Credit Reporting Act or a violation of the Fair Debt Collection Practices Act. Any item that I believe is not being validated by the creditor or collection agency or public record vendor will be disputed with the Consumer Financial Protection Bureau at a future date. If the item in dispute is legally valid, I will stand by that validation. We only request validation of information and/or debt ownership. At no time will I dispute a credit reporting agency, as it is imperative to the American free markets that XXXX, XXXX and XXXX XXXX maintain integrity for the American consumers.
The following federal laws are what I am basing my rights under : Amended consumer rights Fair Credit Reporting Act Public Law 15 U.S.C. 1681 : https : //www.consumer.ftc.gov/articles/pdf-0111-fair-credit-reporting-act.pdf Fair Debt Collection Practices Act : https : //www.ftc.gov/enforcement/rules/rulemaking-regulatory-reform-proceedings/fair-debt-collection-practices-act-text I make this request based upon potentially six criteria : 1 ) That I personally agreed and signed a application and/or contract on an extension of credit, and that I may have been late on payments and desire to find an agreed upon timeline when my credit trade line will go to a positive status, or be in position for its legal deletion mandated by the Fair Credit Reporting Act 7-Year rule on the deletion of antiquated information.
2 ) That there may be items on my credit report that was acquired through a public record vendor, and that I may request a fully documented validation of any or all items posted from public record, and upon discovery may request the deletion of the public record postings based upon legal time limits, and/or completed research proving the settled agreements between myself and a second or third party. In and event, if the public record is legal, I will agree upon the trade line being maintained on my credit report until the time arrives where it can legally be removed.
3 ) I may dispute any collection agency that maintains that they are attempting to collect a debt, either for an original creditor I may have had an association with, or if the collection agency maintains that they have acquired the debt. I may request from the debt collector full documentation of assignment of debt collection in written form as mandated by the Federal Trade Commission, including but not limited to verification that the collection agency is bonded and legally approved to collect debts from consumers within my state of residency, and if the agency maintains that the debt has been acquired by purchase, then full documented history of the debt transfer either directly from the original creditor and/or from the securitized trust the debt may have been sold to in a debt portfolio administered through the full regulatory body of the Securities and Exchange Commission. I may in addition request such documentation through the Federal Deposit Insurance Corporation if that is indeed the governing body of the original credit grantor.
4 ) I will dispute all public utility payment histories including the collection process assigned to any collection agency, as all public utilities including cell phone charges, natural gas, electric and public violations within municipalities are not governed by the Fair Credit Reporting Act, but by governing bodies within each state known as public service commissions. At no time will I ever agree upon the postings of public utilities on my credit report, even though I understand that I may volunteer to add my payment histories of this nature at any time.
5 ) I may request the services of the Consumer Financial Protection Bureau to help me as a potential mediator in cases where I believe that my rights under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act are in violation. At all times I will maintain a professional demeanor on the clearance of negative information on any of my credit reports.
6 ) I will only file a direct complaint with any credit reporting agency if I believe enough evidence has been ascertained showing that the creditor, collection agency and/or public service vendor is in violation of their subscriber agreement with any credit reporting agency.
I may dispute excessive inquiries posted on my credit reports based on the following. As the Federal Trade Commission struggles every year with maintaining the integrity of the credit community, from filing charges against illegal collection practices that abuse against the Fair Credit Reporting Act ( FCRA ) and The Fair and Accurate Credit Transactions Act ( FACTA ), bigger problems have evolved that may never be addressed without Congressional overhaul on current legislation. There is one major problem in the FICO scoring models implemented with each major credit reporting agency ( CRAS ). The excessive use of credit checks that draw down ones credit scores, and in many cases these credit reports are run as a full inquiry that causes severe damage to a persons credit score even though there was no validation on approval to pull credit or as the FCRA states a legitimate business need. Accordingly ; I may request under my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Credit Transactions Act ( FACTA ), and the Fair Debt Collection Practices Act ( FDCPA ) I request a full validation of each posted inquiry, proving that I indeed signed a credit authorization for each inquiry.
DISCLOSURE : THIS IS NOT AN IDENTITY THEFT DISPUTE, PLEASE REFRAIN FROM TAKING ANY POSITION OF IDENTITY THEFT EITHER WITH ANY CREDIT REPORTING AGENCY OR ANY SUBSCRIBERE THAT PARTAKES IN THE PRIVLIDGES ON REPORTING CONSUMERS PAYMENT HISTORY, IT IS A DISPUTE ON GROUNDS OF VALIDATION PURPOSES ONLY.
LEGAL DISPUTE ON EXCESSIVE INQUIRY PRACTICES INTO A CONSUMER REPORT WITHOUT PROPER DISCLOSURES IN PLACE AND/OR ABUSIVE EXTENSION OF LEGITIMATE BUSINESS PURPOSES, THIS IS THE ACTUAL GUIDELINES OF OBTAINING CONSUMER REPORTS UNDER THE FAIR CREDIT REPORTING ACT As a public service, the staff of the Federal Trade Commission ( FTC ) has prepared the following complete text of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. Although staff generally followed the format of the U.S. Code as published by the Government Printing Office, the format of this text does differ in minor ways from the Code ( and from West 's U.S. Code Annotated ). For example, this version uses FCRA section numbers ( 601-625 ) in the headings. ( The relevant U.S. Code citation is included with each section heading and each reference to the FCRA in the text. ) 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ) In general. Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : ( 1 ) In response to the order of a court having jurisdiction to issue such an order, or a subpoena issued in connection with proceedings before a Federal grand jury.
( 2 ) In accordance with the written instructions of the consumer to whom it relates.
( 3 ) To a person which it has reason to believe ( A ) intends to use the information in connection with a credit transaction involving the consumer on whom the information is to be furnished and involving the extension of credit to, or review or collection of an account of, the consumer ; or ( B ) intends to use the information for employment purposes ; or ( C ) intends to use the information in connection with the underwriting of insurance involving the consumer ; or ( D ) intends to use the information in connection with a determination of the consumer 's eligibility for a license or other benefit granted by a governmental instrumentality required by law to consider an applicant 's financial responsibility or status ; or ( E ) intends to use the information, as a potential investor or servicer, or current insurer, in connection with a valuation of, or an assessment of the credit or prepayment risks associated with, an existing credit obligation ; or ( F ) otherwise has a legitimate business need for the information ( i ) in connection with a business transaction that is initiated by the consumer ; or ( ii ) to review an account to determine whether the consumer continues to meet the terms of the account.
( 4 ) In response to a request by the head of a State or local child support enforcement agency ( or a State or local government official authorized by the head of such an agency ), if the person making the request certifies to the consumer reporting agency that ( A ) the consumer report is needed for the purpose of establishing an individual 's capacity to make child support payments or determining the appropriate level of such payments ; ( B ) the paternity of the consumer for the child to which the obligation relates has been established or acknowledged by the consumer in accordance with State laws under which the obligation arises ( if required by those laws ) ; ( C ) the person has provided at least 10 days ' prior notice to the consumer whose report is requested, by certified or registered mail to the last known address of the consumer, that the report will be requested ; and ( D ) the consumer report will be kept confidential, will be used solely for a purpose described in subparagraph ( A ), and will not be used in connection with any other civil, administrative, or criminal proceeding, or for any other purpose. ( 5 ) To an agency administering a State plan under Section 454 of the Social Security Act ( 42 U.S.C. 654 ) for use to set an initial or modified child support award. ( b ) Conditions for furnishing and using consumer reports for employment purposes. ( 1 ) Certification from user. A consumer reporting agency may furnish a consumer report for employment purposes only if ( A ) the person who obtains such report from the agency certifies to the agency that ( i ) the person has complied with paragraph ( 2 ) with respect to the consumer report, and the person will comply with paragraph ( 3 ) with respect to the consumer report if paragraph ( 3 ) becomes applicable ; and ( ii ) information from the consumer report will not be used in violation of any applicable Federal or State equal employment opportunity law or regulation ; and ( B ) the consumer reporting agency provides with the report, or has previously provided, a summary of the consumer 's rights under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ) [ 1681g ]. ( 2 ) Disclosure to consumer. ( A ) In general. Except as provided in subparagraph ( B ), a person may not procure a consumer report, or cause a consumer report to be procured, for employment purposes with respect to any consumer, unless -- ( i ) a clear and conspicuous disclosure has been made in writing to the consumer at any time before the report is procured or caused to be procured, in a document that consists solely of the disclosure, that a consumer report may be obtained for employment purposes ; and ( ii ) the consumer has authorized in writing ( which authorization may be made on the document referred to in clause ( i ) ) the procurement of the report by that person. ( B ) Application by mail, telephone, computer, or other similar means. If a consumer described in subparagraph ( C ) applies for employment by mail, telephone, computer, or other similar means, at any time before a consumer report is procured or caused to be procured in connection with that application -- ( i ) the person who procures the consumer report on the consumer for employment purposes shall provide to the consumer, by oral, written, or electronic means, notice that a consumer report may be obtained for employment purposes, and a summary of the consumer 's rights under section 615 ( a ) ( 3 ) ; and ( ii ) the consumer shall have consented, orally, in writing, or electronically to the procurement of the report by that person. ( C ) Scope. Subparagraph ( B ) shall apply to a person procuring a consumer report on a consumer in connection with the consumer 's application for employment only if -- ( i ) the consumer is applying for a position over which the Secretary of Transportation has the power to establish qualifications and maximum hours of service pursuant to the provisions of section 31502 of title 49, or a position subject to safety regulation by a State transportation agency ; and ( ii ) as of the time at which the person procures the report or causes the report to be procured the only interaction between the consumer and the person in connection with that employment application has been by mail, telephone, computer, or other similar means. ( 3 ) Conditions on use for adverse actions. ( A ) In general. Except as provided in subparagraph ( B ), in using a consumer report for employment purposes, before taking any adverse action based in whole or in part on the report, the person intending to take such adverse action shall provide to the consumer to whom the report relates -- ( i ) a copy of the report ; and ( ii ) a description in writing of the rights of the consumer under this title, as prescribed by the Federal Trade Commission under section 609 ( c ) ( 3 ).
XXXX NON-FCRA OPT-OUT TAKEN - HARD INQUIRIES DISPUTES : I have opted out of my public information with XXXX, and I believe that requesting the deletion of any inquiry based on any legitimate connection to a public record vendor such as XXXX is within my rights under the Fair Credit Reporting Act ( FCRA ), the Fair and Accurate Transactions Act ( FACTA ) and the Fair Debt Collection Practices Act ( FDCPA ). In review of the numerous hard copy disputes on my credit report, I am requesting only the proper protocol to be adhered to in order to maintain the legitimacy of the hard inquiry, that includes an actual name of the person involved with any company that pulled a hard review of my credit history, but in addition a copy of the actual report ascertained from such a review. If these items can not be produced, then by deductive reasoning the hard inquiry is bot 100 % legitimate. Accordingly, under review of 604. Permissible purposes of consumer reports [ 15 U.S.C. 1681b ] ( a ), I request the deletion of the following lists of hard inquiries as follows : I demand my rights be protected based on the 2020 Edition of the Privacy Act published by the U.S. Department of Justice.
B. 5 U.S.C. 552a ( a ) ( 2 ) Individual [ T ] he term individual means a citizen of the United States or an alien lawfully admitted for permanent residence. 5 U.S.C. 552a ( a ) ( 2 ).
Comment : The Privacy Acts definition of individual is much narrower than the FOIAs definition of person, which draws from the Administrative Procedures Act. See 5 U.S.C. 551 ( 2 ) ( 2018 ) ( defining person as an individual, partnership, corporation, association, or public or private organization other than an agency. ) ; see also, e.g., Raven, 583 F.2d at 170-71 ( comparing use of the word individual in the Privacy Act, as opposed to the word person, as more broadly used in the FOIA ) ; Cudzich v. INS , 886 F. Supp. 101, 105 ( D.D.C. 1995 ) ( A plaintiff whose permanent resident status had been revoked is not an individual for the purposes of the Privacy Act.... Plaintiffs only potential access to the requested information is therefore under the Freedom of Information Act. ).
The Privacy Act generally covers citizens and lawful permanent residents, but others have some protections.
Generally, individuals under the Privacy Act are US citizens and lawful permanent residents. See S. Rep. No. 93-1183, at 79, reprinted in Source Book at 232, https : //www.justice.gov/opcl/paoverview_sourcebook ; OMB 1975 Guidelines, 40 Fed. Reg. at 28,951, https : //www.justice.gov/paoverview_omb-75. The Privacy Act as initially enacted did not generally protect non-resident foreign nationals. See, e.g., Raven v. Panama Canal Co., 583 F.2d 169, 170-71 ( 5th Cir. 1978 ) ( referencing legislative history that reflects the congressional intent to exclude nonresident aliens from Privacy Act coverage ) ; Soto v. State, 244 F. Supp. 3d 207, 208-09 ( D.D.C. 2017 ) ( per curiam ) ( unpublished table decision ) ( citing Fares v. INS, 50 F.3d 6 ( 4th Cir. 1995 ) ) ( [ Privacy ] Act only protects citizens of the United States or aliens lawfully admitted for permanent residence. ).
SOFT INQUIRIES DISPUTES : IMMEDIATE ACION REQUIRED : PLEASE INSERT A BLOCK ON MY FILE FROM ALL FUTURE PROMOTIONAL REVIEWS THE FOLLOWING ATTACHED REVIEWS OF MY CREDIT IS A DISASTER AND I WOULD HAVE NEVER HAVE AUTHORIZE SO MANY REVIEWS. I HAVE DELETED ALL APPLICATIONS SUCH AS XXXX XXXX AND XXXX XXXX. PLEASE DELETE ALL OF THE ATTACHED CREDIT REVIEWS AS THEY WOULD HAVE NEVER BEEN AUTHORIZED. PLEASSE BLOCK MY CREDIT REPORT INFORMATION FROM ALL UNAUTHORIZED INQUIRIES FROM THIS POINT FORWARD : This letter is addressed to the subscriber furnishing the information on my credit reports, and if this letter is addressed to any credit reporting agency, then it is considered a ghost letter mirroring the actual request for documentation of a credit trade line I may have issues with. It is my understanding that each credit reporting agency has an obligation to maintain accuracy within the banking/credit community, and I will fulfill my obligations to work within the credit system as it was designated.
Thank you for your full consideration in this matter.
Sincerely, XXXX XXXX
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04/15/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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In the United States of America, Student loan debt is the largest debt related To consumers of non-housing related debt. The federal government owns most of the student Loans in the United States. The U.S Department of Education or DOE is a Federal Agency Who manages and oversees Federal student loans. At the end of XX/XX/XXXX, student loan debt accumulated more than 3.4 trillion in consumer debt. PHEAA operates and handles the loan servicing and acts as a middleman for Colleges and the DOE. The DOE pays a fee for each loan interaction. PHEAA earns interest, Subsides and special payments from DOE. PHEAA acts as a collection agency for the DOE and the borrows of federal loans.
PHEAA and the University implements a scheme beginning in XX/XX/XXXX to steal funds from low-income students at {$17000.00} per person. These actions constituted multiple unlawful actions with at least three means : First, AES decided to implement a Master Promissory Note scheme which Allowed PHEAA to make profit of {$17000.00} on each unsuspecting victim. Since myself and Other college students could not afford full tuition out of pocket, we had to take out loans.
During the financial aid process at XXXX, I was told I would need to take out loans to pay for College. Instead of providing a legal MPN which should include the amounts loans and A school certification I was presented with a billing notes inserted on a Word document Instead of providing a MPN which is required by law. On XX/XX/XXXX, I received documentation from AES regarding my debt verification request. The letter was from AES and was signed by XXXX XXXX. The first pages displayed Federal Application and Promissory note. The XXXX was XXXX which includes a PO box XXXX in XXXX, PA XXXX. This document also included my name, address, dob, and SSN. This also Included reference information. The 2nd page included the loan code, lien holder which showed XXXX instead of XXXX, loan account number which ended with my SSN. It also notes the Interest rate and payoff amount. The pages are from 1 to 9 and the additional pages list additional Information.
On XX/XX/XXXX, I received documentation from AES that showed a XXXX XXXX XXXX XXXX the Guarantee is XXXX or XXXX XXXX. I received 9 pages from AES however, the Most important missed document was the School Certification document which is required by Law. What I was given was a blank document. It has a blank Guarantor, Program or Lender Identification Missing school, lender, or guarantor mailing address Missing School Code and Information Missing borrower information Missing subsidized and unsubsidized certified loans amounts. This document violates Violations of Obtaining a Loan 34 CFR 685.201, the Higher Education ACT, and Violations of US. Criminal Code 20 U.S.C 1097.
The legally owed Master Promissory Note for Federal Loans includes validate This debt I was sent an incomplete application for MPN instead of the legally owed note. Scholarships and funds. XXXX in state tuition was abnormally high. It was the same as the out of state. After withdrawing from XXXX, I began the responsibility of paying the loan back, As of XX/XX/XXXX, I still have not received a valid MPN, school certification, or loan check.
Nevertheless, PHEAA still has reported fraudulent information on my credit reports which has Caused multiple cut credit lines, double housing deposits and multiple denied applications for Credit.
Second, what AES provided included incomplete document which is an Application for Federal Stafford loans. It was signed in XXXX and was not signed before I supposedly Received the loans. However, AES has still tried to collect this debt from XX/XX/XXXX until present dates.
Third, AES validated numerous attempts from XXXX to remove the trade lines from XXXX XXXX, and XXXX. However, AES validated a loan that was not legally owed per ADD Citation. This action violates the FDCPA on multiple occasions and violates AES policies according to XXXX, AES is obligated to follow loan reporting Under the Fair Debt Credit Protection Act.
The in-state tuition at XXXX XXXX XXXX XXXX ( XXXX ) was extremely high compared to other private colleges. I felt skeptical regarding the loan process and had 2nd thoughts about getting a student loan because I did not have any income. While in the Financial Aid Office, the manager advised I was eligible for multiple scholarships, grants, and awards.
However, there was a small amount that needed to be paid by applying for a student loan.
The financial aid told me that I would need to get a small loan to cover the reset of the tuition.
I was able to get tuition paid for with the exception of a small amount.
I thought it was Strange that I received so much financial aid even though I was not an excellent student.
XXXX persuaded me to proceed with moving forward. I enrolled at XXXX in XXXX of XXXX. I was not savvy regarding the financial aid process. I was excited about the possibility of getting a great job after getting a bachelors degree. I went through several semesters thinking that I would begin paying these loans after I finished my degree and obtained employment. I did not understand the importance of school Certification or Master Promissory Notes ( MPN ).
According to the financial aid office, I was given a word document that showed the assistance and the charges for attending. Each year I was given this document. When I tried to get evidence of this later, the only information SAPC, AES, PHEAA, or XXXX XXXX could manufacture was an incomplete MPN. That could provide was an itemized document without a signature or an MPN. As of XX/XX/XXXX, I still have not received a copy of the certification or Master Promissory Note. While attending college between XXXX I never received l loan monies via check from the Department of Education XXXX DOE XXXX. I never received from Department of Education by Electronic Funds Transfer ( EFT ) three to five day after the disbursement date. I The financial aid office advised that I did receive loans which were included on a billing statement from XXXX. I never received a MPN, checks, or EFT. The only thing I was given as as far as checks were concerned were refund check. I asked them why I received a refund check when I had to obtain a loan to pay for college. This was the 2nd red flag I noticed. I did not receive a letter informing of the amount of the monies received from the Department of Education on behalf of XXXX the date it was received. It also should have included the rights to cancel all or part of this loan.
On XX/XX/XXXX, I received a letter from XXXX, even though the loans I assumed where from XXXX XXXX or XXXX at the time. On this letter, it states I owed American Education Services who is a middleman between the DOE and colleges. Because I was not aware of the laws regarding loans, I signed this note after I withdrew from XXXX. At the time I was terribly upset regarding the situation. My hopes were to have a job, obtain a bachelors degree, then I could pay off my loans six months later.
In XXXX I received a letter from AES stating they purchased the loans, and I need to consolidate those loans into two payments. At the time I did not understand the MPN process, so I signed this document after withdrawing from school. I began making payment of {$110.00} per month and continued doing so until XXXX. The note I was given appeared to be multiple documents stuck together. Not the official MPN you would find at the DOE. After I realized this was some type of scam, I asked for the credit buraus and AES to remove the trade line from my credit report for not properly certifying and initializing the MPN.
On XX/XX/XXXX, I received documentation from AES stating the loans were owed by XXXX. I continue receiving the billing statements each month. On XX/XX/XXXX, I received notification from XXXX XXXX that my loans had been transferred over to AES.
On XX/XX/XXXX I received a notification that the loans were through XXXX XXXX loan trust. On XX/XX/XXXX, I sent a letter to the DOE asking for validation. This included a certificated return receipt. As of XX/XX/XXXX, I still have not any received certification from the DOE that they received the request.
I. DEBT VALIDATION PROCESS WITH CREDIT BUREAUS AND AES, PHEAA On XX/XX/XXXX, I sent a letter disputing AESs trade line to XXXX with a return receipt on XX/XX/XXXX ensuring XXXX has received the request for validation.
On XX/XX/XXXX, I received documentation from XXXX to provide Exp is currently disputing the debt. On XX/XX/XXXX, I received a validation from XXXX that the trade line PHEAA dba AES is valid debt.
On XX/XX/XXXX, I received a confirmation that Equifax had received notification from AES the loans are valid. The dispute included : Disputed completed with XXXX : loans validated with XXXX. This account has been updated. Additional information has been provided from the original source regarding this item. THE FOLLOWING FIELDS HAVE BEEN MODIFIED : *PAST DUE *TERMS DURATION *ADDITIONAL INFORMATION *ACCOUNT HISTORY. If you have additional questions about this item please contact : XXXX XXXX Education/Aes, XXXX Box XXXX, XXXX PA XXXX Phone : ( XXXX ) XXXX. On XX/XX/XXXX, XXXX and XXXX XXXX, I attempted to dispute AES trade line from XXXX credit XXXX XXXX. However, XXXX still states the loan is valid despite the validation request.
Between XX/XX/XXXX and XX/XX/XXXX, I sent dispute letters to AES and XXXX. However, XXXX still received notification that the debt was valid by AES. On XX/XX/XXXX, I received notification that the PHEAA trade line that states the default debt is validated by Transunion.
Since contacting the credit bureaus directly did not resolve the problem. I contacted the Consumer Financial Protection Bureau department to investigate if I could have the trade line Removed. After filing a complaint against XXXX XXXX, and XXXX between XXXX XXXX via the CFPB they finally removed the XXXX XXXX XXXX via XXXX XXXX XXXX
However, PHEAA was added later onto the credit reports which is currently in default.
On XX/XX/XXXX, XX/XX/XXXX, I sent a letter to AES requesting debt Validation. In this request, I asked for AES to provide a valid promissory note, school certification and any loans check that are available. On XX/XX/XXXX, I received a monthly bill without a validated XXXX. On XX/XX/XXXX, I received a response from AES with an invalidated promissory note. It did not include the Certified loan amounts page which is required for all federal student loans.
On XX/XX/XXXX, I received the results of the disputed trade line and debt. What I received was not a completed MPN that is required for a loan. The request from AES included no school certification, loan check, electronic funds transfer authorization or XXXX XXXX XXXX which Is required for all student loans.
XXXX. MISSING XXXX FROM FEDERAL STUDENT LOANS WITHOUT PROOF OF AGREEING TO TERMS AND CONDITIONS The XXXX must contain eight pages which include an itemized record of the total amounts distributed during college student enrollment at a college or university. AES furnished copies of the front end of the two-sided Application and MPN, and separate copies of what could be the back ends of any persons documents. Nothing links these copies reliably together. There is no information on the separate copies of the back ends that relates them reliably with the front ends of the application and MPN documents. The MPN provided appears to be fraudulently combined together as one.
The MPN combines separate notes as if it were the original copies, appearing as one MPN. The information provided by AES, displays an MPN from Educaid endorsed in XXXX at XXXX XXXX XXXX XXXX. Ordinarily, MPNs include the principal amounts loaned.
however, the 2nd part displays an application for an MPN signed in XXXX with XXXX principals amounts. The XXXX, AES, claims it holds legally binding MPN. Consequently, AES is responsible for validating such claims and the corresponding monetary demands.
Based on the available information, the records were created after I withdrew from college without the existence of the corresponding lending and borrowing transactions or any other relevant documents. Such internal record creating does not create liability, the partial, front-end copies of the Application and MPN, AES has furnished, are financial aid applications.
Based on the available information, qualifying MPN in this case do not exist at all, and AES does not have even the original two-sided financial aid Application and MPN documents in its possession. Based on the available information, AES has partial copies of irrelevant documents, created internal records, and now claims ownership of an alleged debt, these documents do not contain the following information that is necessary for a document to qualify as a legally binding MPN : 1. The exact principal amount that has to be paid. An MPN must be an unconditional promise to pay.
2. The endorsed partial duplicate of the Application and MPN financial aid document on its own is not an unconditional promise to pay, since the financial aid applicant may possibly not collect any loan at all or may obtain the loan in the future at an unidentified point in time, in which circumstances the loan amount will be disclosed to the debtor in the Notice of Loan Guarantee and Disclosure Statement.
The Application and MPN financial aid document do not affirm with certainty that the financial aid applicant will receive or has received any loan amount at all. If the applicant does not obtain any loan amount, then there is no responsibility or debt obligation. If AES maintains that lending and borrowing transactions occurred, AES must supply relevant signed documents that amount to legally binding debt instruments and unconditional promise to pay. If AES is the concrete legal owner of the alleged debt ; moreover, AES must have the original, fully qualifying MPN documents in its possession that includes my signature with agreeing to the terms of conditions. AES client has yielded copies of the front end of the two -sided Application and MPN documents, and separate copies of what could be the back ends of any persons documents. Consequently, nothing connects these copies reliably together. There is no data on the separate copies of the reverse ends that correlates reliably with the front ends of the Application and MPN documents. I do not accept the unidentifiable unconnected back ends as portions of the same documents. Any person who processed these records could have created a copy of the front end of my financial aid applications, and the back end of another persons financial aid applications and put them next to each other either accidentally or intentionally, claiming that these two copies belong together as one document. AES must furnish exact duplex copies of the original Application and MPN documents as requested above. However, during the 4-year long debt validation dispute, AES has not been able to furnish exact duplex copies of the original Application and MPN documents. Instead, AES sent partial copies of documents, that were made from partial copies of documents. Such copies can be prepared by putting together two sheets of paper and photocopying both sides as if it were one document. Such exploit is equivalent to forgery.
XXXX. FINANCIAL AID AT XXXX XXXX XXXX XXXX During the period I attended XXXX XXXX XXXX, I did receive financial Aid which including scholarships, loans, and grants. In addition, according to my Award letter from XXXX, it does disclose I had Stafford Subsidized and unsubsidized loans. However, it is not deemed a valid award letter, due to it not indicating the total amount of assistance which includes the total amount of income. Moreover, it also does not include my signature. I received a breakdown of the payments from XXXX ; however, it does not appear the award letter is valid. It seems as if XXXX XXXX billing provided an award letter without a signature, which included the Stafford Subsidized and unsubsidized loans. However, I did not realize that there was a requirement to sign this letter at the time. It appears as if XXXX XXXX indicates I accepted these funds for education, then AES retrieved the information and started collecting payments for which I did not obtain at college.
In addition, I did not receive an acknowledgement from AES that XXXX XXXX provided payment. Also, not included in the request, was a loan origination record. Moreover, XXXX provided an award letter that was not drafted correctly. This award letter included a financial aid letter without a signature. After I left college, I received a letter from XXXX requesting to sign documentation to confirm the loan will pay for college. I signed the document because I thought this was the document to sign for the Stafford Subsidized and Unsubsidized loans.
The service at that time was XXXX, XXXX and XXXX. For the past several years, I paid XXXX XXXX a monthly amount. I demanded an MPN from the company. They furnished information : however, this was endorsed after I departed college. I asked AES to eradicate this trade-line from my credit report ; nevertheless, XXXX and XXXX allowed the aforementioned on my credit report. I requested signed loan information before I started school in XXXX AES failed to provide a signed School Certification or MPN.
For the above reasons, I would like to have my loan cancelled, reimbursed fees and have all trade lines on credit reports removed. Accordingly, I request that AES client furnishes copies of the following documents : 1 ) Exact copies of the original documents that demonstrate that student loan lending and borrowing transactions did take place and the resulting debt exists. Therefore, please have each document notary certified, stating that : 2 ) The document is the exact copy of the original document, not a copy of a copy 3 ) The copy was made in the presence of the notary who certifies it.
4 ) Which company or organization currently holds the original document. In summary, the information provided by AES does not provide a valid Master Promissory Note, Award Letter, School Certification letter, Notice of Loan Guarantee, or disbursement, nor a receipt from American Education Services paid to XXXX XXXX XXXX, and no receipt from XXXX XXXX.
IV. XXXX ADDS DEFAULTED TRADE LINE IN CLOSED ACCOUNT SECTION On XX/XX/XXXX, I received a letter from PHEAA stating AES contacted Them regarding the loans. This document was from the default prevention services and it I Included no signature.
V. MULTIPLE CREDIT LINES AND CREDIT REQUEST DENIED DUE TO DEFAULT TRADE LINE FROM PHEAA PHEAA actions to add a trade line to my credit report cause multiple credit companies to Decrease credit limits or deny credit applications. Ive listed those below : 1. On XX/XX/XXXX, I applied for a lease at XXXX XXXX XXXX in XXXX, NC. I was approved for the application but the deposit was doubled because of the Trade line from PHEAA.
XXXX. On XX/XX/XXXX I had a credit line with XXXX XXXX that was set at {$4000.00}. However due to PHEAA actions, XXXX decrease my credit line from {$4000.00} to {$1000.00}.
XXXX. On XX/XX/XXXX, XXXX cut my credit line from {$5800.00} to {$1200.00} due to XXXX.
4. In XXXX, XXXX XXXX cut my credit line from {$500.00} to {$320.00} due to PHEAA.
5. On XX/XX/XXXX, XXXX XXXX XXXX decided to decrease my credit line from {$8800.00} to {$2300.00} 6. On XX/XX/XXXX, XXXX XXXX decided to reduce my credit line from {$4000.00} to {$1000.00}.
7. On XXXX XXXX, XXXX XXXX reduced my credit line from {$2000.00} to {$0.00} without an explanation.
8. On XX/XX/XXXX, XXXX decided to reduce my credit from {$8000.00} to {$1200.00} 9. On XX/XX/XXXX, XXXX XXXX XXXX denied my credit application due to PHEAA credit denial XX/XX/XXXX. I ve listed the other credit denials : 10. -XXXX XXXX XX/XX/XXXX XXXX. -XXXX XX/XX/XXXX credit denial XXXX. -XXXX XX/XX/XXXX denial XXXX. -XXXX XX/XX/XXXX Credit increase denial VI. LAST ATTEMPTS TO REMOVE INVALIDATED DEBT Later, I decided to confirm that this debt was legitimate. I contacted AES and asked for them to verify my debt. What I received was not signed during my college time and included mismatched documents claiming to be an MPN. I attempted to get the trade line removed from My credit report by sending complaints to the credit reporting agencies, CFPB, XXXX, The department of Education and Threating to proceed with a lawsuit. I sent a complaint to the CFPB on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. XXXX, XX/XX/XXXX, XX/XX/XXXX I asked the AES to remove all trade lines and reimburse funds, but they stated it was legitimate on several occasions. I finally must have convinced the CFPB because AES removed the payments made on the credit report and removed the balance. However, they added PHEAA to the trade line on the closed section with a default status. Even though, they did not have a valid MPN between XXXX XXXX and the mismatched document claiming to be the XXXX was signed in XXXX.
On XX/XX/XXXX, I received a letter from Fed loan Servicing which is a DBA or AES and PHEAA. This letter thanked me for the inquiry but stated they did not have my acct #.
On XX/XX/XXXX, I received a notification from PHEAA that my loans had defaulted And due to Covid 19 they were suspended collection activities until XX/XX/XXXX. The letter Advised of repayment options.
I've included the fraudulent MPN and school certification.
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09/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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What follows is a description of the serious problems that I have been experiencing with the Department of Education ( DOE ) and its student-loan servicers, particularly my current servicer, XXXX, which has refused to honor my eligibility for the Public Service Loan Forgiveness ( PSLF ) program.
XXXX has lately disqualified as PSLF-eligible a decades worth of my monthly payments on the graduated repayment plan and demanded a second decades worth of payments on another, income-based plan. It made this demand in spite of the fact that my previous servicer, XXXX XXXX XXXX ( a direct extension of the U.S. government, not an outside contractor ), had promised that these same payments would qualify my loans for PSLF forgiveness this very year. When I had called XXXX XXXX onXX/XX/XXXX specifically requesting to switch to an income-based plan en route to securing forgiveness 10 years later, the agent informed me that my graduated plan had been grandfathered into the program. She stated that I consequently had no need to switch plans and that I could expect to obtain forgiveness 2 years earlier than I had expected, by XX/XX/XXXX rather than XX/XX/XXXX.
I was therefore astonished to learn this XX/XX/XXXX that XXXX considers none of my now 15 years worth of monthly payments, including the payments that XXXX XXXX expressly told me to make over the past 8 years, to be PSLF eligible. If, as XXXX contends, I must make another 10 years worth of payments to qualify for the program, I would attain PSLF forgiveness at the earliest in XX/XX/XXXX, 18 years after XXXX XXXX established a clear protocol for my attaining that forgiveness within 8. Even worse, if I were to make an extra decade of payments as this servicer is demanding, I would end up receiving absolutely no benefit from the PSLF program, notwithstanding my 15 years of public service and my timely, uninterrupted payments on my federal student loans since XXXX.
I. Retroactive Disqualification of PSLF Eligibility OnXX/XX/XXXX, the Department of Education certified my employment, though not my loan payments, as qualifying for the PSLF program. When I finished my XXXX and joined XXXX XXXX XXXX as an XXXX XXXX in XXXX, I consolidated {$79000.00} in student-loan debt through XXXX XXXX, federal loans ( one subsidized, one unsubsidized ) that the DOE transferred to XXXX to service in XX/XX/XXXX. After I formally applied for the PSLF program in the summer of XX/XX/XXXX, the DOE again transferred these loans, in this case to XXXX, the servicer delegated with sole responsibility to administer PSLF-certified accounts.
I first contacted XXXX XXXX to determine my PSLF eligibility onXX/XX/XXXX The agent then confirmed my qualifications for the program in every respect, making just three stipulations that I recorded in my notes of the conversation and saved in a XXXX XXXX document that day. These stipulations were to 1 ) continue working at my XXXX XXXX untilXX/XX/XXXX ; 2 ) make regular payments on my current graduated plan throughout that period ; and, finally, 3 ) wait for the program to take effect in XX/XX/XXXX. The sole caution that this agent expressed during our conversation related to future congressional legislation potentially removing the tax-exempt status of the PSLF-cancelled debt. That legislation, which Congress has yet to pass, would cause an exorbitantly large tax burden the year of the forgiveness.
When I asked the XXXX XXXX agent whether I had to fill out forms, make any changes to the loans, or take any further action to ensure my PSLF forgiveness, she stated that no such forms were in existence and that nothing else was required on my part for qualification. She told me to simply call back in 8 years, just before XX/XX/XXXX, to claim my debt cancellation as a public-service worker. I duly made an appointment in XXXX XXXX to that effect, setting it to fall exactly 1 year beforehand just in case there were any difficulties with the application that might then be available. Because that XX/XX/XXXX date was so far into the future, I also copied my notes from the XXXX appointment into the XXXX document mentioned above and created a second XXXX appointment with an alert falling roughly a month in advance, on XX/XX/XXXX( a date adapted from the date that I called, XX/XX/XXXX ).
These files clearly itemize XXXX XXXX three stipulations for PSLF forgiveness ; namely, where I had to work, when I should apply, and how I ought to pay. Each also contains a link to the DOEs Fact Sheet on the PSLF program, Loan Forgiveness for Public Service Employees, datedXX/XX/XXXXand downloaded to my computer the day of the call. ( This Fact Sheet is no longer available on the server, but was once found at http : //studentaid.ed.govXXXX ). My main intention in placing this call had been to switch to one of the income-based plans listed on the Fact Sheet.
The XXXX XXXX agent prevented me from carrying out this objective. She expressly disclaimed any requirement on my part to change my repayment plan, characterizing such a step as both unwise and unnecessary. When I asked specifically whether I needed to switch to one of the plans mentioned on the Fact Sheet to qualify for PSLF, she explained that my graduated plan was grandfathered into the program and hence equivalent to those plans. She moreover cautioned that if I were to switch to another repayment plan, I would forgo 2 years of otherwise qualifying payments that I already made on my graduated plan since the program initiation date ofXX/XX/XXXX
I recorded this agents remarks not only in the XXXX, XXXX, and XXXX files on my computer, but also via handwritten memoranda that I jotted on a XXXX XXXX repayment schedule, which I had pulled from my files for reference before the call and scanned into my computer two days later. These notations reflect the agents remarks almost in their entirety. I there checked off the payments that I had previously made ; segregated the PSLF-qualifying payments either still to be paid, or already paid, from other payments with a conspicuous line ; and under the words save and forgiven, wrote the amount of cancelled debt in preparation for its possible taxation. I also exported an inventory of the payments already paid from XXXX shortly before saving the PSLF Fact Sheet. As to the XXXX XXXX agents unequivocal advice not to switch from my grandfathered repayment plan, that recommendation is unequivocally recorded in a detailed email that I sent to my mother immediately following the call with the subject line more good news.
II. Costly Delays in Processing the PSLF Application The XXXX XXXX agents instructions were to retain my graduated plan and await the program implementation date before contacting the servicer a second time. It therefore was not untilXX/XX/XXXXthat I attempted to locate a PSLF application by following the links available on the DOEs Federal Student Aid ( FSA ) website : https : //studentaid.ed.gov. I was completely unaware at the time that I was actually contacting XXXX, not the DOE itself, the websites then making very little distinction between them. The XXXX appellation, and later the XXXX email domain of a reply to the query that I had posted on the website, suggested that I was in direct conversation with the federal government about my federal loans. The reply email and all
subsequent XXXX communications featured two logos in equal prominence, one for XXXX and another for the U.S. Department of Education, as if to suggest that these letters were co-authored with the DOE although signed and sent by XXXX alone.
My submission of the PSLF Employer Certification Form ( ECF ) on XX/XX/XXXX triggered an automatic transfer of my loans from XXXX to XXXX. However, it took XXXX over 1 month, until XX/XX/XXXX, to acknowledge this transfer ; 2 and a half months, untilXX/XX/XXXX, for XXXX to do the same ; and a full 6 months, until XX/XX/XXXX to get the inventory of PSLF-qualifying payments that XXXX promised to send upon receipt of the loans.
Only on XX/XX/XXXX, when I myself called XXXX, was I given any indication of my supposed ineligibility for the PSLF program. I was then shocked to discover that each of the two XXXX agents with whom I spoke anticipated that the company would disqualify all of my past payments due to my graduated repayment plan. And indeed XXXX sent official notice to that effect onXX/XX/XXXX forwarding an inventory counting 0 payments as PSLF qualifying a few weeks later ( XX/XX/XXXX).
The DOE and its various servicers proved extremely dilatory in communicating this information to me, despite its profound ramifications on my career and finances. XXXX had been servicing my loans for over 4 years, and certainly knew them to be graduated and thus potentially unqualified. Nonetheless, it transferred them to XXXX without bothering to follow up with me, presumably after consulting with the DOE about my PSLF application. XXXX then accepted responsibility for these loans, sending a repayment schedule datedXX/XX/XXXX plainly demarcating them as graduated, even though that servicer likely knew that all of my payments were vulnerable to disqualification on that basis.
XXXX deferred notice of my consequent ineligibility for the PSLF program, the sole rationale for my transferring the loans, for 3 months after sending its repayment schedule, waiting until well into the next year onXX/XX/XXXX. This failure to communicate would no doubt have lasted considerably longer had I not had the initiative to call and check on my applications status the day before. For in the 6 months intervening between my XX/XX/XXXX application and XXXX XX/XX/XXXXdenial, I could have made a half year of payments on what XXXX considers to be a qualifying plan, perhaps receiving at least minimal benefit from the program.
With the disqualification of my monthly payments, XXXX has capriciously reset my PSLF eligibility clock : just when I am nearing the last of 10 years worth of paymentsprecisely as instructed by XXXX XXXX 8 years agothis servicer has tacked on another 10 years of additional payments on the very kind of plan that I was unequivocally told not to use in XX/XX/XXXX. Even worse, XXXX has nullified 10 years of my past public service together with 10 years of my past loan payments, since my public service only counts as PSLF eligible when performed concurrently with a qualifying plan.
The many hurdles that XXXX expects me to overcome to attain PSLF eligibility make a mockery of Congresss College Cost Reduction and Access Act, which directs that the federal student loans of public servants like myself be forgiven in their entirety after 10 years. Indeed, XXXX is compelling me to meet a standard for eligibility more than doubling that of new borrowers. Deprived of first 5 years and then another 10 years of qualifying payments ( those before and after the XX/XX/XXXX initiation date ), I must somehow accumulate a grand total of 25 years of indebted public service before hoping to obtain negligible forgiveness in XX/XX/XXXX. Any borrower, even a borrower with no public service whatsoever, can secure loan forgiveness within that same period on an income-based plan.
More disturbingly, these hurdles to achieving PSLF forgiveness have multiplied for me even as my actual eligibility for the program has effectively been rendered moot. According to calculations made on the FSA website the day after I spoke with the two XXXX agents, the income-contingent plan, the only PSLF-qualifying plan for which I am currently eligible, would net a scant {$37.00} in forgiveness a decade from now. To obtain that meager sum, I would have to commit to remitting XXXX large monthly payments over the next 10 years from my relatively low public-service salary, only to risk pay [ ing ] more interest over time if I am not found ultimately eligible for PSLF ( per XXXXXX/XX/XXXX disqualification notice ). If I were to take this risk, my first payment to XXXX would be twice my last payment of {$390.00} to XXXX {$680.00} according to the FSA website and {$770.00} according to its ownhowever, had XXXX XXXX allowed me to switch to an income-based plan back on XX/XX/XXXX, before my promotion to XXXX XXXX I would then have qualified for less onerous income-based schedules truly providing the forgiveness that Congress had intended.
III. Misinformation and Malfeasance All communications relating to the transfer of my loans to XXXX transfer made compulsory by my PSLF applicationhave proved extremely vague and confusing, excessively so even by banking standards. Two letters from XXXX, each dated XX/XX/XXXX, contradict each other entirely : one declares the transfer to be well underway, the other states that it was afterwards cancelled because the DOE found it not necessary for some unspecified reason. The second letter claims to retract the first, yet of course my loans were transferred exactly as that first supposedly erroneous letter had reported. A third letter from XXXX on XX/XX/XXXX confirmed the transfer, thereby retracting the second letter that retracted first without acknowledging the existence of either. On XX/XX/XXXX, when the new servicer XXXX acknowledged the transfer, I received warning that I must pay {$460.00} in capitalized interest. This notice emphatically claimed " This is not a bill, yet set a Pay By date just 3 days after the date of the letter. Nowhere in that notice does XXXX provide justification for the capitalization, or any explanation of its repercussions. Nor does XXXX provide any means to avert the capitalization besides a check paid to that servicer guaranteed to arrive too late to prevent it.
The phone communications from XXXX have been no less equivocal. When I called onXX/XX/XXXX to inquire about the status of my application, one agent stated that the income-contingent plan would net me little benefit, while a second agent stated that switching to such a plan was so very urgent as to be authorized that very day. The second agent further remarked that XXXX had sent a message warning me of this urgency onXX/XX/XXXX. Despite the alleged exigency, absolutely no record of that message exists, whether on my own email servers or in my XXXX inbox online. ( I received a copy of this email a few days later, as the second agent had promised, but it looked exactly like the belated! Action Required notices that I have since received, betraying no trace of having been forwarded from a previous time. ) By far the most glaring incongruity is that between XXXX XX/XX/XXXX acknowledgement of the transfer, pledged not [ to ] impact the existing terms of the loans, and XXXX XX/XX/XXXX email with the alarming subject line New Repayment Terms declaring outright that The repayment schedule for some or all of [ my ] student loans [ has ] changed. The loan conditions as described in that schedule are markedly different from those that I had originally contracted with the DOE in XX/XX/XXXX : the first payment, the date of final repayment, and the total amount of repayment are all conspicuously changed. I have yet to receive a corrected schedule, and therefore have no means to compare the terms before and after the transfer, but it is abundantly clear that XXXX drastic reduction of my monthly paymentsan enormous 70 % drop from {$390.00} to $ 280will cost me far more in interest over the long life of the loans should I not arrange additional forms of repayment.
XXXX classification of my loans in aXX/XX/XXXX letter as not just graduated, but PRE HERA G [ raduated ], suggests that they were indeed grandfathered into the program at some point, if only to have their status retracted, and perhaps re-retracted, in line with the conflicting letters from XXXX. The Higher Education Reconciliation Act ( HERA ) established 10 years of retroactive eligibility for borrowers working in the public sector without establishing a clear, fair, or practicable means of certifying our eligibility after the factparticularly during the first few years after the program was announced. In consequence, I have been faithfully meeting each of the three conditions for PSLF forgiveness that XXXX XXXX prescribed to me in XX/XX/XXXX only to discover that after 8 additional years of public service, the conditions for forgiveness have transformed so radically in the interim as to be impossible for me to fulfill.
IV. Conclusion The long-overdue email from XXXX formally denying my PSLF eligibility identifies no recourse for appeal. Should that denial hold, I will soon enter my 50s on a comparatively modest public-service salary, paying interest on tens of thousands dollars of student debt well into my 60s with very little means to save for retirement, extricate myself from an underwater mortgage, or cushion myself from emergencies. According to XXXX ( uncorrected ) repayment schedule, I owed a shocking 90 % of my original debt {$71000.00} out of XXXX XXXXwhen my loans transferred to that servicer late last year. Thus despite my past 15 years worth of loan payments, tendered to the DOE every month without fail ever since XX/XX/XXXX, I have had only 10 % ( {$8100.00} ) applied to my principal. This crushing debt is precisely the kind that Congress sought to alleviate by instituting the PSLF program.
I believe that the actions of the DOE and its servicers are in clear violation of the Fair Credit Reporting Act and other applicable state and federal statutes. The fraud seems apparent on its face, whether it be the fraud of the DOE and its agents, XXXX or XXXX, or some combination of all three. Compelling me to make yet another decade of loan payments purely due to the malfeasance and active misinformation of these lenders and/or servicers would be an extreme and unconscionable hardship. Either XXXX ( perhaps on the DOEs behalf ) erroneously and egregiously disqualified my payments, or the DOE itself, through its own student-debt division ( XXXX XXXX ), deceived me about the eligibility requirements and thereby foiled my timely application for a qualifying plan.
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05/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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FedLoan Servicing : My lender is FedLoan Servicing. I am in the Public Service Loan Forgiveness Program. As part of the program, I have to recertify my loans each year on an income-driven repayment ( IDR ) plan for which I also receive repayment assistance from my XXXX School. I received a notice from FedLoans about XX/XX/XXXX that I had to recertify my loans by within 10 days of XX/XX/XXXX for the next calendar year. I have been in this same ( IDR ) plan for about 5 years. This year I was in the same job with no significant changes to my income, so I only needed to prove my income and fill out a recertification form. This is about to be a very long and very frustrating story. The short of it is FedLoans XXXX XXXX my loan recertification for this year starting about XX/XX/XXXX and continuing through today. I found out while talking with them over the phone about XX/XX/XXXX that they capitalized the interest on my loans to my principal ( without telling me ) ( twice ). The amount of capitalized interest spread between my loans was about {$40000.00}. I also was told over the phone on XX/XX/XXXX that my account was delinquent for about {$3000.00} and that the only way to fix it would be to request a forbearance, which would capitalize my interest again. I refused. I tried speaking with everyone possible before filing a complaint. I was eventually told that no one in FedLoans could fix the interest capitalization, and that around XX/XX/XXXX, they would report me to creditors for the delinquent account unless I agreed to a forbearance. I again refused for the reasons set forth below. I dont know what else I can do, but theyve totally XXXX everything up. Although Ive been assured since XX/XX/XXXX that they were taking care of it and fixing the many, many issues they caused, it sounds like they wont be able to or are refusing to fix it now. As best I can piece it together, the story is as follows : About XX/XX/XXXX, I uploaded my income information and attempted to upload my recertification form dated XX/XX/XXXX separately to the FedLoans Website. The income information uploaded, but the recertification form did not. I found out the form did not upload when I called and spoke with my lender on XX/XX/XXXX to confirm receipt after getting a letter the same date denying recertification. The letter said my recertification was denied because we did not receive all required pages of your form. I was told over the phone that the number of pages in the form were too large to upload using the Website and I only should have uploaded the first 4 pages ( everything before the small print/legal notice parts ). About XX/XX/XXXX, I uploaded only the first 4 pages of the XXXX recertification form again with my income information. The first page of the recertification form has, as question number 1, the following question : " select the reason you are submitting this form ( check only one ). '' There are four boxes. As you can see from the attached documentation, I had checked the box that says " I am submitting documentation for the annual recertification of income-driven repayment - - Skip to Item 5. '' About XXXX XXXX XXXX, I received another denial letter from FedLoans. The denial letter said I did not provide answers to income questions in Section 4 of the form, which is technically true but irrelevant since I did not fill out Section 4 because I skipped to Item 5 as instructed. I did not keep a record of my phone calls to FedLoans, but there have been about a dozen starting from about XX/XX/XXXX until about last week. I recall calling FedLoans when I received the XX/XX/XXXX denial letter. I was told someone would look into it, but that I should re-upload my income information just in case. I uploaded a more recent paystub XX/XX/XXXX.
I received another denial on XX/XX/XXXX dated XX/XX/XXXX ( correspondence from FedLoans are received the day after they date them for all documents attached to this complaint ). This second XX/XX/XXXX denial letter said the same thing as the first one. I believe at some point that day or the following day, I called my lender and someone told me I needed to submit a new recertification form since they couldnt explain what was going on with the account. They walked me through how to check exactly the right boxes on the form so that it would be approved and not denied again. I followed their instructions and submitted a new form about XX/XX/XXXX ( notwithstanding the correctly filled out prior form ( s ) that were both denied ). I again checked the box that says " I am submitting documentation for the annual recertification of income-driven repayment - - Skip to Item 5. '' The person I spoke with over the phone also told me to fill out Sections of the form before Section 5, including Section 4, so I did. I did not upload my income verification again ( since I had already done so twice or possibly three times by this point ). About XX/XX/XXXX, I received a denial letter that said FedLoans had reviewed my income driven repayment plan request and denied it because they were not able to determine my annual income because the documentation I provided does n't clearly indicate the frequency of my pay. The paystubs I already submitted ( twice or thrice ) show both the frequency of pay ( bi-monthly ) & my annual pay. Im sure I called about this, too, but I can not recall what I was told ( I think they told me they saw the income information in there and werent sure why I was denied during this phone call? ) About XXXX XXXX XXXX, I received a letter that said FedLoans had not received my annual documentation and my loan payment would go up to {$3000.00} ( but I would remain in Income Based Repayment ). About XX/XX/XXXX, I received a letter that said my repayment schedule was changing and telling me that as a result about {$470.00} in interest would capitalize on my accounts. I also received XX/XX/XXXX a notice of forbearance and a letter saying FedLoans had received a request to remove my loans from IBR and put them into another plan. This letter said that " in order to complete your repayment plan change, you are required to make a payment under the standard repayment plan. I do n't recall reading the letter ( s ) until later on, but I called FedLoans no later than XX/XX/XXXX. I called because I logged in to pay my monthly payment for XX/XX/XXXX ( my monthly payments had previously been due the XXXX of each month ), and my head nearly exploded. My monthly payment for XX/XX/XXXX was over {$3000.00}. It had previously been about {$750.00}. I had already submitted a few recertification forms by this point and multiple paystubs. I had talked with numerous representatives who couldnt quite explain what was going on with my loan recertification process, but assured me everything was getting fixed. That clearly did not happen because my repayment amount quadrupled in one month. When I called this time, I was told I should submit my tax return ( by this point I had paid my taxes for XXXX ) along with a letter explaining my problems, and a new recertification form. I again asked for help filling out the form so they would not reject me for reasons inconsistent with the form itself, and I filled it out as instructed and submitted the new form and my tax return about XX/XX/XXXX. I was told on this new application that I needed to fill out the box in Section 1 that says " I want to enter an income-driven plan -- Continue to Item 2. '' The person I spoke with told me it looked like I had been removed from IDR in their system and put on standard repayment, but that it would be fixed with this new certification form. On XX/XX/XXXX, I received a letter saying FedLoans had received my request for an Income Driven Repayment Plan and my payments would be restored to an amount near where they had been before this debacle started. When I logged on to pay my XX/XX/XXXX bill, it was still over {$3000.00}. I called again. I asked what to do about the payment, since I couldnt pay over {$3000.00} and I received a letter recently saying they finally fixed everything. I was told not to worry about it, that they were processing the recalculation and fixing it and everything would get resolved when they finished processing my recertification. I left it alone until about XX/XX/XXXX, when I logged on to pay my XX/XX/XXXX bill and it was now over {$4000.00}. I called again. I was told they did n't know why my bill was so high, but they would fix it. They said they could see all the issues with my account in the system, but they had to submit an override to another department. I was again told everything would be fine once that process completed. I was again told that the payment amount due for XX/XX/XXXX was incorrect, and that I shouldnt worry about it until they correct it on their end -- they did n't even know what amount I should eventually be paying since everything was still being processed. I left it alone again until XX/XX/XXXX. In XX/XX/XXXX my bill was down to {$2000.00} ( but still not correct, obviously ). I called the first week or so of XX/XX/XXXX to complain again. This time, I spoke with a manager that told me she saw the override in the system, but that those can take a while to process. I explained I had been told not to make payments for XX/XX/XXXX or XX/XX/XXXX, and that not paying my loans each month was causing my financial harm since I am on a repayment assistance plan with my school that requires me to make monthly payments. I explained that every month FedLoans has me in limbo it affects my repayment assistance from my school -- years from now I wont be receiving months of assistance because while FedLoans has me in limbo, my schools repayment calculator keeps ticking away each month. She told me that the new payment amount was still being processed, but that she could see it was {$700.00}. I asked what I should do if by XX/XX/XXXX, the amount due for my bill had not been corrected. She assured me that she would track it, and she would make sure everything was corrected by XX/XX/XXXX. She would call me if there were any issues. On XX/XX/XXXX, I called FedLoans again because the amount due still had not been fixed and was far greater than {$700.00} IDR. This time I was told to just pay {$700.00}, and that I shouldnt worry about the remainder of the balance still showing on the Website after payment. I logged on and paid it as instructed. Last week, on XX/XX/XXXX, I received a letter saying my XX/XX/XXXX payment was late and my account was in delinquency status. I called on XX/XX/XXXX. This time I was on the phone with FedLoans for over 3 hours ( mostly on hold while they tried to figure out what theyd done to my account ). At the beginning of the phone conversation, I logged into my account just to be sure that my XX/XX/XXXX payment was processed on time. It was processed XX/XX/XXXX. I had to click through a few submenus to get to the history of my payments to find that information. As I clicked through I discovered -- FOR THE FIRST TIME -- that FedLoans had capitalized the interest on my account on XX/XX/XXXX ( to the tune of {$39000.00} ) and again in XX/XX/XXXX ( to the tune of an additional {$2900.00} ). I never received any notice my interest would capitalize in those amounts either before, during or after it happened. I found out on accident, while attempting to figure out whether my payment for XX/XX/XXXX was processed on time ( in order to figure out why I was receiving a threatening late payment/delinquency notice ). During those same time periods, representatives had been apologizing to me over the phone and promising to fix the errors on my account, guaranteeing that everything would be resolved. I was told a number of different things during the XX/XX/XXXX conversation with FedLoans. For one, by that point, I had already made my XX/XX/XXXX monthly payment ( on XX/XX/XXXX ). My balance still said over {$2000.00} on the Web site, but I went ahead and paid the {$700.00} like I did for XX/XX/XXXX based on the phone assurances from Fed Loans that I could just keep making the correct payments despite the balance showing differently. I wanted to be sure that they werent going to send me another delinquency notice for XX/XX/XXXX since Id already paid, so I asked whether I would be getting another delinquency notice or whether the XX/XX/XXXX one was generated for a different reason. The representative said she saw two payments for XX/XX/XXXX, that XX/XX/XXXXwas still showing delinquent, and that they had not received anything for XXXX. I explained that my payment XX/XX/XXXX was for XX/XX/XXXX. She said she did not realize that and would make sure to make a note attributing it to XX/XX/XXXX in my account ( I do not yet know if she actually did that or whether I will receive another threatening letter ). I was also told, by three different representatives ( two of them managers ) several different reasons why my interest capitalized in XX/XX/XXXX. The first explanation was because they had received my recertification request late. I told them that the XX/XX/XXXX notice said to submit recertification within 10 days of XX/XX/XXXX. I explained I uploaded my recertification form on XX/XX/XXXX and again on XX/XX/XXXX, and asked how that could possibly be late, especially considering our phone conversations at the time. I asked whether it was still late, since they still hadnt resolved all the issues with my account. I also asked why someone didnt mention it back then or in XX/XX/XXXX or in XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX, and asked which recertification form was late because that explanation did not make sense. The representative agreed, but put me on hold, then transferred to a manager. The manager started with the same explanation and put me on hold when I asked similar questions. She came back and told me that the reason the interest capitalized was actually because of the XX/XX/XXXX recertification form. She said that I checked the box for recertification in Section 1, but I also filled out Sections 2 through 4, so there was a conflict. I explained that I filled it out the way I did based on directions from a FedLoans representative since my prior forms were denied for seemingly irrelevant reasons. She said that because there was a conflict, they processed the request as a request to remove me from IDR and put me into a different repayment plan, PAYE. I asked how that happened. She said that one of the boxes I checked in Section 2 meant that I actually did not request annual recertification. That box she mentioned says : ( recommended ) I want the Income Driven Repayment Plan with the lowest monthly payment. I asked why, if there was a conflict between whether I wanted to recertify annually ( since I also checked that box on the XX/XX/XXXX Recertification Form and since that box says " skip to Section 5 '' ) didnt anyone ever mention that to me before in any of my many phone conversations with FedLoans. I also asked why, if they couldnt figure out what I wanted based on that conflict ( or the by then copious notes undoubtedly in my account ) why didnt anyone call me and ask what I wanted? I also asked why the conflict meant they had to remove me from IDR instead of treating me as recertifying ( since they should have skipped to Item 5, too if they were reviewing the Form ). She didnt answer. She transferred me to another manager after telling me she couldnt do anything about the interest capitalization.
This final manager effectively said that he could do nothing to help me about the interest capitalization even if it was FedLoans fault. He said all I could do was write a letter to Fedloans and gave me a XXXX XXXX address. He also told me that my account was delinquent because I should have made a {$3000.00} or so payment in XXXX. He could not help me with the delinquency, either, even though FedLoans removed me from IDR incorrectly without telling me. He said I could either pay the delinquent balance or request a forbearance that would capitalize my interest again. I refused to do either. I was actually kind of offended. I asked why no one suggested I should make payments of any kind while they were processing my recertification in XX/XX/XXXX and XX/XX/XXXX if I actually did have a {$3000.00} balance on my account. He didnt really respond other than to tell me I could request a forbearance or they would ultimately be referring me to creditors. He said that would happen around XX/XX/XXXX so I had time to think about it. I told him he should use how badly they 've XXXX me as a training lesson for representatives because this entire thing has been terrible. He said they definitely would be reviewing it. On XX/XX/XXXX, I received a notice from FedLoans about a forbearance being applied to my account. As I noted above, I repeatedly refused any forbearance being applied to my account during the phone call the day before, and I have never requested one in the past. I have no idea where it came from. I can not tell, but the forbearance may have rectified the delinquency in my account. I have received no such notice or confirmation, but when I logged in to check my XX/XX/XXXX balance and download documents in preparation for this complaint, my balance for XX/XX/XXXX was {$0.00} based on my XX/XX/XXXX payment of {$700.00}. Sorry for the length of my complaint. Sorry for any typos/poor sentences as I typed it as quickly as possible. If theres anywhere else you suggest I call for advice/guidance, any other agencies or anything like that, please let me know. This really sucks.
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04/30/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX To : Consumer Protection Credit Bureau, XXXX XXXX XXXX and XXXX Re : XXXX XXXX XXXX XXXX : Acct # XXXX XXXX XXXX XXXX - Inaccurate information provided to client ( XXXX ) - Poor and non-existing communications to client - Inaccurate and not-at-fault reporting ( not at fault = XXXX XXXX XXXX ) ( amount and cause ) - AES at Fault for current situation - Request for DELETION of unfair and unnecessary report to Credit Bureaus o Unethical, unfair, and erroneous information, poor and lack of follow up communications ( by AES ) o Lack of response from XXXX since XX/XX/XXXX SEE ATTACHED WORD DOC OF FORMATTED DESCRIPTION Current Timeframe in Dispute : XX/XX/XXXX Note : PRIOR scenario that applies leading up to XX/XX/XXXX - started ~XX/XX/XXXX documented in Section II Dear Consumer Protection Beurea and relevant parties, This communication is primarily to escalate through the Consumer Protection Bureau and is being copied to all credit bureaus and AES . As this unfair sequence of events has unfolded, and has become out of control, and has impacted me negatively in an unfair manner, despite all my effort to work with AES and XXXX, since ~XX/XX/XXXX.
For clarity, I have outlined the most recent series of events in the following SECTION I ( in which many errors and untrue information was provided to me ), and included a SECTION II, outlining the beginning of communications and erroneous events ( respectively : since ~XX/XX/XXXX ).
PART I : CURRENT Scenario/Sequence of Events These events led to inaccurate and unfair reporting, that has negatively impacted my credit, of which I strive to retain good standing, and have maintained positive marks for many years ( my credit is of the utmost importance, and I am very careful, aside from having too much debt ; which I am working on ) : XX/XX/XXXX : ( Events leading up to XX/XX/XXXX Erroneous and Undeserved Reporting ) I engaged AES : 1 ) to understand why theXX/XX/XXXX letter to XXXX ( XXXX XXXX XXXX ) had not been responded to ( more on that in following summary from earlier inXX/XX/XXXX) and 2 ) to get solid assistance and clear information ( which I have been fighting for, for many months ) It was stated they did not know why XXXX had not responded { again } ( XXXX took over loan portfolio from XXXX years back ) I asked to please help w/a solution as Ive made continuos effort to assist in a lower payment to enable getting ahead ( my financial situation had changed, for the time being ) I was transferred to a helpful lady, that expressed she did not understand why Id never been offered the reduced 6-month option initially, during the preceding months of various contact ( since ~XX/XX/XXXX ) She explained Id make a good faith payment of XXXX ( XXXX per loan ) o It would bring the account current, and Id have this option for 6-months o *This would allow more time to find out status of the XX/XX/XXXX letter/request to XXXX o Relevant background ; *Please note : prior to 2nd sub bullet above : AES STATED ( months back prior to XX/XX/XXXX ) Id have to be behind more than 30 days for them to be able to assist me in any manner ( a bit unethical, unfair, and inappropriate ) And stated likely could get anything that would be reported, removed I did let a small amount go, to follow direction provided ( Im beyond regretful )XX/XX/XXXX: Good faith {$100.00} payment was made / and account was brought current as stated by AES ( Also of note : I was under the impression this {$100.00} payment would cover the 1st payment for the XX/XX/XXXX reduced payment schedule : was it deducted from the balance? These # s are still unclear, and clarity of what is truly owed/ after all this is still in question ) oXX/XX/XXXX., XX/XX/XXXX andXX/XX/XXXX : {$100.00} payments were made per the plan o I went to make the XX/XX/XXXX payment and noted that a high amount was showing to be paid I was confused, and made a {$200.00} payment to coverXX/XX/XXXX and XX/XX/XXXX ( late for XX/XX/XXXX. as I had been confused, regarding what was going on ) I had received a call at one point and argued that the system was in error, still confused, and was working more than 15 hours a day and need to talk to someone that could properly explain what was going on. Nothing was resolved, no call back, no help.XX/XX/XXXX: I called at XXXX for another lengthy call ( 47-minutes ) ( Two reps : XXXX and XXXX and one good faith payment woman ) : o Spoke with representive 1 : He said just put the extension for the 2nd 3-months, and the balance will come current, and not to worry, and that clearly there was a misunderstanding about needing to re-input the next 3-months ( why AES does the process this way, Ive no idea, not logical ) o I continued to express concerns over the other issues : 1 ) the communication not being accurate, or followed up in a timely manner, and that it there was no WRITTEN detail that this 2nd part of the 6-months had to be redone ( there was no written detail of this from AES ) 2 ) That the XXXX letter still had no response ( from XX/XX/XXXX) 3 ) And that no one ever addressed the small reported amount from months back ( THIS IS SEPARATE from RECENT ERRONEOUS REPORTING IN XX/XX/XXXX ) This person did not care to address these issues or escalate, and transferred me to a rep to pay a good faith pymt of XXXX ( ignored my concerns ) while they re-input the additional 3-months of the 6, and stated all would be brought current ( which turned out to be WRONG ) When on the line w/the good faith pymt woman, I continued to express my concerns : and she thought it important to speak w/another Sr. Agent : ( I thought she was still putting the payment through, as I had shared all was authorized and same account information as in my account ) o Transferred again to new agent/Rep # 2 : ( XXXX or XXXX/notes are not clear which was first ) o This agent/Rep # 2 listened very kindly, and with detail : He looked at history and options He commented that XXXX may not have responded and perhaps it is their way of declining I responded that is unethical/unacceptable/illegal : they have a legal responsibility to respond ( that is like me saying I do not have to be responsible and respond to AES/or pay my bill and expect no consequences ).
He offered kindly, to again re-forward the letter, and to the in-office liaison ( which, I was told before there was one, then was told there was not one : B/c I now presume the LIASION LIKLEY DID NOT WANT TO ASSIST, nor did AES for the most part ) This Rep found a 24-month deferral of which he stated I should have 12 months remaining for use I questioned this as in earlier months AES ERRONEUOSLY gave me that option ( then FAILED to communicate it was not available to me this is documented in SECTION 2 ) He said he thought it was worth a try : - Hed input for the 12-months - And we have the remaining 3-month on the 6-pay as our backup, so not to worry ( this sounded reasonable to me, and he was very kind and seemed knowledgeable ) - I stated I was concerned this would go into 30 days and be reported - He responded and said not to worry as we had time, as reporting was not done until month end - He stated Id hear if 12-month deferral is approved very quickly and reiterated we have the 3-month back up in place so itll be covered no matter what ( again, sounds safe/reasonable ) AND remember I was told earlier : the continued 3-month would bring acct current ( by 1st rep ) so no worries I NEVER RECEIVED any update on the 12-month option nothing : no written communication, no phone call, NOTHING.
I did ~14 days later see you did not make your good faith pymt on the 3-month option and it has been cancelled { paraphrased } ) My initial thought ; where is the 12-month response?? Perhaps it is moving forward And why did no one ask me for the good faith payment in writing or via phone? If that needed to be taken care of : why no follow up? I thought is was taken care of!
In the meantime the amount past due was increased : I looked Friday evening on XX/XX/XXXX : and it was in danger of going to the 30 days It WOULD NOT allow payment to be marked for theXX/XX/XXXX, or theXX/XX/XXXX : as the weekend was in play ( and AES lives on an EST cutoff I WORK 15 hours a day I cant time on these hurtful consumer practices and relied on AES to communicate properly! ) VERY DISTURBING I went ahead and paid {$100.00} to test and hope it would show in best timing of course not it saysXX/XX/XXXX paid ( despite being told explicitly to NOT pay as it would come current ) XX/XX/XXXX Called ( 1st thing Mon ) : expressed all errors from AES, was greatly upset/panicked : o They apologized, and said the reporting occurred over the weekend and too bad that is how it works ( So, they can report over the weekend but not credit for a XX/XX/XXXXpayment in the system at XXXX??? Unfair consumer practices/leaving a consumer in a bad spot especially after being given inaccurate info and NO COMMUNICATION ON STATUS of the 12-month OPTION AND I WAS WORKING WITH AES very diligently. I was infuriated ) o While on the phone, I panicked, and PAID {$720.00} ( so now a total of {$820.00} has been paid, plus the XXXX paid earlier in XX/XX/XXXX = XXXX ) I expressed that was not right ( AES told me NOT TO PAY before b/c it would come current with either scenario above composed on XX/XX/XXXX) So here I am. I do the right thing because I value my credit, AND had made all efforts to work w/AES ( and XXXX ) I get completely damaged credit, by believing all the erroneous information, and experiencing no follow-up from AES. ( My score dropped >80 points!!!! NEVER do I not pay my bills ) o Next step : after apologies from AES and statement that their hands were tied : I verbally shared again all their errors and statements the rep responded that now that I laid it all out as I had it may be that there is a case to get deleted ( but, it should never have gotten to this point at all, I dont have the time for all of this ). They said they rarely delete anything ( opposite of statements earlier in XX/XX/XXXX).
o This should be deleted : this was due to all AES direction, inaccurate information ( depending on whom you speak with ), and lack of follow up on status of options being input on my behalf.
o These are all AES errors. I did nothing wrong aside from believing I was speaking with folks that knew the system, areas to be approved, processes, and their assurance Id be okay, and all would be current.
Caveat : even if the 12-month option were communicated as not going through, or that the 3-month good faith needed to be looked at/and the payment needed to be secured : I would have had TIME to remedy and PAY THAT 700+ before XX/XX/XXXX, and the XX/XX/XXXX payment, and theXX/XX/XXXX phone call : Another series of erroneous statements, and lack of communication updates ( w/regard to the 12-month option to reiterate NEVER informed of anything leaving me to believe it was in process ) Now I am transferred to get the good faith pymt complete ( which should have already been done before the 2nd transfer onXX/XX/XXXX ) o I paid {$100.00} to the good faith agent.
o Now : {$1100.00} paid total betweenXX/XX/XXXX and XX/XX/XXXX And again the question never was answered : the XXXX GF payment does not count toward the next due payment?
And then I learn that the 2nd phase of a 6-month lowered payment does NOT bring it current It only does that during the first 3-month portion ( which there should never have been a gap in the first place! ) AES records the calls : I was told it would bring it current before representive # 2.
To add : whatever was reported with respect to amounts, Im not sure is accurate.
Though, again : it should never have been reported.
PART II The Beginning/Summary of events leading up to XX/XX/XXXXand XX/XX/XXXXAroundXX/XX/XXXX : o I contacted AES after many attempts to get the two loans refinanced, to lower my payments o No Service providers will refi a Private k-12 loan as their criteria is for it to be with a 4-year university or the like o It was stated over 13 years back if anything ever were to happen, I could always refi the loans again more erroneous information These types of loans are very difficult to get refinanced through Educational service lenders AES stated there were no options to help me, and they really could not investigate any further unless I go beyond 30-days late ( this was actually said even earlier on and I had delayed on paying, but never had the heart to let it go over 30 days, as my credit is of value, it scared me. This is not very ethical, IMHO, its as though they want to harm the consumer/paying customer ) After numerous conversations, someone ( that was kind and wanted to help ) suggested I write a letter directly to XXXX and kindly state my position, and ask if there was any way or options to refinance through them Once the letter was complete, I was to fax and email it to AES, to forward to XXXX o XXXX was the original lender, and had since exited from any student loan programs, selling their portfolio to XXXX On XX/XX/XXXX, I faxed and emailed the letter.
I followed up to ensure receipt AES stated to give at least 30 days for XXXX to respond They never have responded, and I followed up w/AES multiple times to find out status. I kept getting the theyll respond when they respond Additionally, I was told there was an in-house XXXX liaison, and that they likely could assist.
Not once was I ever enabled to engage with this person, and then later was told there was no liaison in house Then recently was told there was Which is it? Just like all the erroneous communications, no follow through, and poor handling, this was becoming par for the course in my engagement with AES : can not trust anything that is said Dont get me wrong : there have been a few very professional and kind people that have tried to assist But, a high % of individuals do not know processes, rules to specific loans, and then the zero follow up on has become beyond taxing, and is unacceptable, and has caused my decent credit to be destroyed.
During this timeframe : I was offered a 24-month deferral : they put the request through o But here we go : NO UPDATE, NO RESPONSE, NO explanation via mail, email, or the like that it was not approved as I learned by my calling in later that my loan did not qualify for that program, as it was in the private category Why did I have to call and find out? My payment was late due to this as I again, am under an impression something is in process.
But to no avail : and no communication from AES.
There have been times Id email through the AES system asking for updates, or asking for something to be remedied : NO RESPONSE Only a canned we are in receipt of your email auto generated response.
But NO status to any requests And the most important one was when the 24-month deferral was not eligible : why cant it be common practice to follow up with your client?
Why is it as a client I dont matter?
I have paid on this loan since XXXX XXXX o That is over 13.5 years and a lot of money w/interest IN SUMMARY o Now, today, I must pay the payment of XXXX plus the XXXX late fee o When this should have already been caught up but the poor communication and the errors cost me an additional 700+ and this XXXX. Which is fine, I am okay paying my loans : but I hope you can see the awful position I have been put in, and stress I have endured.
o Never, once, did I say I'd not pay.
o I only listened to AES, and got pushed under the dirt with credit due to all I shared in Part I and Part II.
o And I have spent hours writing this up and have endured far too much stress.
o Most important : My credit is ruined, due to no fault of my own o I have someone willing to help get this refinanced, but now with the credit problem I am really in a bad place.
o And, I cant refi for a car lease up to revise in XX/XX/XXXX, I cant rent, I cant buy, 2 creditors lowered my credit this is completely a mess, all due to the irresponsible actions of AES ( and in part : XXXX ).
o There as well are legalities related to this, it has been clarified that some of these actions and lack of actions are a potential litigation issue.
o I have done everything I can, and kindly appreciate assistance in this matter Thank you in advance for your prompt attention to this mess of a matter. Please know I am mentally drained in all the follow up Ive endured, and I am at my wits end.
As a suggestion, AES staff should be better trained to accurately communicate applicable policies to each available option, and not say to NOT pay, and as well not taking payment over a weekend should be on AES, not the consumer, ( at least in this situation ).
I have for over 13 years kept this paid, and only late paid as I considered earlier on the statement I had to go 30 days to get help from AES I have worked hard to maintain my credit and good payment history. This is not appropriate. Please consider these extreme errors, and consider deletion of the late reporting, as I was not late and would not have been had it not been for the direction stated from AES.
Kind regards, XXXX XXXX XXXX
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08/23/2022 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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I attended a XXXX XXXX institution from XX/XX/XXXX to XX/XX/XXXX. In XX/XX/XXXX, I took out a direct-to-consumer XXXX XXXX XXXX made by AES/XXXX for {$22000.00} XXXX Funds were sent directly to me in the mail via paper check, completely bypassing the schools financial aid office. Like any commercial loan, it was based on creditworthiness and came with a variable interest rate. This loan did not originate from the financial aid office and the amount was above and beyond the schools published cost of attendance. AES never bothered to verify the published cost of attendance nor did they consider any federal student loans or other private loans I had already received.
I filed for bankruptcy on XX/XX/XXXX ; it was discharged XX/XX/XXXX, XXXX AES received the Notice of XXXX XXXX Bankruptcy Case, Meeting of Creditors, & Deadlines ; the debt at issue was listed on Schedule F of my petition. The deadline to object to the discharge was XX/XX/XXXX. Under 523 ( a ) ( 8 ), as written in law practice guides, the lender ( AESXXXX XXXX has the initial burden to establish the existence of the debt and that the debt is an educational loan within the statutes parameters ( Roth v. Educational Credit Mgm't Corp. ( In re Roth ), 490 B.R. 908, 916 ( 9th Cir. BAP XXXX ) ). To meet this burden, the creditor must prove that the debtmore likely than notfalls entirely within the meaning of one of Section 523 ( a ) ( 8 ) s exceptions ( Love v. Navient Solutions, XXXX ; McDaniel v. Navient, XXXX ). If the creditor does not prove that the debt is an educational loan that more than likely falls entirely within the meaning of one of Section 523 ( a ) ( 8 ) s exceptions, it is automatically and as a matter of law discharged upon entry of the Discharge Order. This includes XXXX XXXXr and other direct-to-consumer loans that exceed the schools cost of attendance ( pp. XXXX, XXXX, XXXX, Morally Bankrupt, XX/XX/XXXX ). AES did not challenge dischargeability ; they did not establish the existence of the debt ; they did not prove the debt is presumptively non-dischargeable ; nor did they prove that the debt is an educational loan within the statutes parameters. Therefore, this loan was discharged upon entry of the Discharge Order in my XXXX XXXX bankruptcy case.
Following receipt of the Discharge Order, AES temporarily ceased collection efforts but soon thereafter encouraged forbearance ; they began collecting monthly installments of {$170.00} in XXXX XXXX AES misled me as to the status of this loan. It is because of the many recent court cases and reports filed by the CFPB and XXXX, namely Morally Bankrupt ( XX/XX/XXXX ), that I learned that this loan servicer is in violation of Bankruptcy Code Section 524 and violating my rights as a consumer.
On XX/XX/XXXX, I sent a notice via certified mail to AES requesting that they immediately stop debiting my bank account and refund me all the money I have paid toward this loan since XX/XX/XXXX, the date of my Discharge Order. On XX/XX/XXXX, AES acknowledged receipt of my written correspondence via email. On XX/XX/XXXX, they uploaded a notice to my online portal stating my loan debt is presumptively not dischargeable and that I would have to file an adversary proceeding ( an untrue and deceptive statement that violates California law AB-376 1788.101 ( b ) ( 2 ) ). AES claims the outstanding balance is {$24000.00} with a current variable interest rate of 7.13 % and continues to collect on this debt at the rate of $ 208 monthly.
In previous filings, XXXX has not claimed their private loans are excepted from discharge under 523 ( a ) ( 8 ) ( A ) ( i ) or 523 ( a ) ( 8 ) ( B ). Nor has XXXX claimed that any of their private loans should be excepted from discharge under 523 ( a ) ( 8 ) ( A ) ( ii ) as an obligation to repay a scholarship or stipend. Rather, they argued that the purpose of the loan, not its use, controls whether the loan confers an educational benefit. The purpose test can not be used to elevate a non-qualified educational loan into a qualified educational loan ( Murphy v. Pa. Higher Educ. Assistance Agency ( In re Murphy ), 282 F.3d 868, 870 ( 5th Cir. XXXX ) ). The Second, the Fifth, and the Tenth Circuit Courts of Appeals have all rejected arguments made by creditors that courts need only confirm that the promissory note expresses an educational purpose for the loan to be non-dischargeable. Boilerplate language in loan agreements can not bring loans that are outside of the definition of qualified education loans within that definition.
In XX/XX/XXXX, United States Bankruptcy XXXX XXXX XXXX said the question of dischargeability of a private student loan under Bankruptcy Code Section 523 ( a ) ( 8 ) ( B ) turns on objective, not subjective, matters including the facts and circumstances of the loan and the applicable cost of attendance. If the facts show that a private student loan exceeds the applicable cost of attendance, then that borrowers statementboilerplate or otherwisethat a loan does not exceed the cost of attendance does not change those facts. Judge Strong wrote private [ student ] loans that exceed the cost of attendance do not meet the nondischargeability requirements of Bankruptcy Code Section 523 ( a ) ( 8 ) ( B ), and are therefore within the scope of [ the student borrowers ] bankruptcy discharges. AES bears the burden of showing that the debt is nondischargeable. Creditors who act to collect XXXXischarged debts in contravention of 524 are subject to claims for declaratory judgment that the debt was discharged, equitable claims to cease the collection and return the money collected, as well as claims for compensatory damages and contempt sanctions for knowing and willful violations of the Bankruptcy Code ( Homaidan and Youssef v. Navient ( In re Homaidan ) ( In re Youssef ) Adv. Pro. No. 17-1085 ( E.D.N.Y. XX/XX/XXXX ) ).
Academic Answer loans are not qualified education loans under Bankruptcy Code Section 523 ( a ) ( 8 ) ( B ) because they are simple consumer loans subject to the same discharge rules as any other consumer debt ; they lack the traditional characteristics of educational loans ; and they were made through a direct-to-consumer lending program not through the financial aid office of an eligible school. These types of loans were not limited in amount, were for sums that were above and beyond the published cost of attendance, and were assigned adjustable/variable interest rates at the time of origination, the same as any commercial loan. AES originated these loans using consumer loan methods taking into account credit scores and other underwriting considerations. They should not be able to behave like commercial lenders while simultaneously receiving the same protection in bankruptcy as governmental student lending programs.
Academic Answer loans are not qualified education loans as defined in section 221 ( d ) ( 1 ) of the Internal Revenue Code of XXXX ( any indebtedness incurred solely to pay qualified higher education expenses, which are defined as the [ published ] cost of attendance at an eligible educational institution reduced by the sum of certain amounts excluded from gross income and the amount of any scholarship, allowance, or payment ) under Bankruptcy Code Section 523 ( a ) ( 8 ), nor do they constitute an obligation to repay funds received as an educational benefit within the meaning of 11 U.S.C. 523 ( a ) ( 8 ) ( A ) ( ii ). In fact, this Academic Answer loan does not fall into a category of debt that is excluded from discharge under ANY subsection of Bankruptcy Code Section 523 ( a ) ( 8 ) and was therefore discharged pursuant to the Courts Discharge Order in my XXXX XXXX bankruptcy case.
Direct-to-consumer loans that exceed the schools published cost of attendance do not meet the specific legal definition of a qualified student loan. The cost of attendance is a concrete value determined by the eligible institution based on the average costs for individual students. Institutions must report the cost of attendance as a concrete value to the Department of Education to participate in federal student aid programs. The reported cost of attendance is published on the XXXX XXXX XXXX XXXX XXXX ( XXXX ) website. If an educational loan exceeds the published cost of attendance or, alternatively, is within the cost of attendance but exceeds the qualified higher education expensesfor example, because the amount is greater than the cost of attendance reduced by a scholarship receivedthe loan is not solely for qualified higher education expenses and hence it is not a qualified education loan. Such a loan ( exceeding either the cost of attendance or the qualified higher education expenses ) is not exempted from discharge under Section 523 ( a ) ( 8 ) ( B ). The loan at issue exceeded the schools published cost of attendance, less other scholarship grants and loans. Funds I received from AES while attending school totaled {$22000.00}. During my enrollment, I also received {$100000.00} through XXXX XXXX XXXX and Unsubsidized qualified federal student loans ( XXXX ), {$110000.00} in other private student loans, at least {$500.00} in scholarship funds, and {$110000.00} in gross income. While the published cost of attendance ( PCOA ) for the academic years I was enrolled in school ( XXXX, XXXX, and XXXX ) can not be found in the XXXX website archives ( XXXXXXXX XXXX XXXX ), the PCOA for the current XXXX academic school year on XXXX is {$31000.00}. Using the current PCOA to calculate the total PCOA for the duration of my enrollment arrives at a sum of {$95000.00}, which is no doubt greater than the PCOA from 14 years ago. The amount I received in qualified federal student loans and scholarships totaled {$100000.00}, demonstrating that this loan absolutely exceeded the published cost of attendance less other scholarship grants and loans. Therefore, this loan is not a qualified education loan and, as such, was automatically and as a matter of law discharged upon entry of the Discharge Order.
In a blog article, the CFPB published that several types of loans associated with education expenses are dischargeable in bankruptcy, like most other types of unsecured consumer debt for example loans where the loan amount was higher than the cost of attendance which can occur when a loan is paid directly to the consumer without the filing of an adversary proceeding ( XXXX, XXXX : Busting myths about bankruptcy and private student loans ( consumerfinance.gov ) ). It further explains that using loan funds to pay for fees or expenses related to studying for a professional exam may also fall into the dischargeable category. I received a degree in medicine and had to pay thousands of dollars for board exam reviews, study materials specific for the exam, the board exam itself, and travel costs, as the several-day exam was held out of town.
Congress enacted 523 ( a ) ( 8 ) because there was evidence of an increasing abuse of the bankruptcy process that threatened the viability of educational loan programs and harm to future students as well as taxpayers ( Cazenovia College v. Renshaw ( In re Renshaw ), 222 F.3d 82, 87 ( 2d Cir. XXXX ) ). By enacting section 523 ( a ) ( 8 ), Congress sought principally to protect government entities and nonprofit institutions of higher educationplaces which lend money or guarantee loans to individuals for educational purposesfrom bankruptcy discharge ( Santa Fe Med. Servs., Inc. v. Segal ( In re Segal ), 57 F.3d 342, 348 ( 3d Cir. XXXX ) ). Such loans are not based upon a borrowers proven creditworthiness. Therefore, any private loan based on creditworthiness is not exempt from discharge under Section 523 ( a ) ( 8 ).
On XX/XX/XXXX, loan servicer XXXX XXXX filed a document with the Securities and Exchange Commission disclosing that student loans made to consumers may be dischargeable if they were dispersed directly to the borrower ( e.g., Academic Answer loans ). XXXX further stated, pursuant to Section 523 ( a ) ( 8 ), only private loans made for qualified expenses were excepted from discharge, warning investors that these types of direct-to-consumer loans do not involve school enrollment verification, may be used for things other than qualified education expenses, and can be discharged in a bankruptcy proceeding. The Academic Answer loan is the very same type of direct-to-consumer loan as Navients Tuition Answer Loan XXXX As such, it does not fall into a category of debt that is excluded from discharge under ANY subsection of Bankruptcy Code Section 523 ( a ) ( 8 ) and was therefore discharged pursuant to the Courts Discharge Order in my XXXX XXXX bankruptcy case.
The United States Court of Appeals for the Second Circuit rules [ direct-to-consumer private student ] loans are not protected in bankruptcy and can be discharged, confirming that the legal burden to prove otherwise fell on AES ( the creditor ) in my bankruptcy case, which it failed to do.
Bankruptcy Code Section 523 ( a ) ( 8 ) ( B ) requires that a student loan be within the cost of attendance at an eligible educational institution in order to be outside the scope of the debtors discharge ( Golden v. JPMorgan Chase Bank ( In re Golden ), 596 B.R. 239, 267-69 ( Bankr. E.D.N.Y. XXXX ) ). AES has made no effort to determine whether the loan was within the cost of attendance ; I am providing proof it was not.
The loan at issue was discharged in my Chapter 7 bankruptcy case because it does not meet the requirements to be nondischargeable under Bankruptcy Code Section 523 ( a ) ( 8 ) ( B ) that is, my loan is not a qualified education loan pursuant to Internal Revenue Code Section 221 ( d ) ( 1 ). Namely, this loan does not meet Internal Revenue Code Section 221 ( d ) s requirement that a loan must not exceed the cost of attendance, less other scholarship grants and loans, at a XXXX XXXX institution to be a qualified education loan.
AES shirked the qualified written request I sent them dated XX/XX/XXXX ; they provided a boilerplate response with no resolve. XXXXSunTrust failed to meet its legal burden to prove its Academic Answer loan is protected by Section 523 ( a ) ( 8 ) of the Bankruptcy Code in my bankruptcy case. Their continuing collection efforts on my outstanding private loan that was discharged violates the statutory bankruptcy discharge contained in Bankruptcy Code Section 524 ( a ) ( 2 ).
I now must rely upon the CFPB to enforce the law and act on my behalf for complete and permanent relief and restitution on the grounds that this private loan is within the scope of my XXXX XXXX bankruptcy discharges, and AES has disregarded that fact as they have continued their collection efforts for nearly a decade. The servicers efforts to collect on this debt is unlawful and violates the Fair Debt Collection Practices Act. Additionally, " collecting on debts discharged through bankruptcy might not only violate the Consumer Financial Protection Act 's prohibition on unfair, deceptive, and abusive practicesit could also violate the order of a United States bankruptcy XXXX '' ( XXXX, XXXX ( CFPB ) ).
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03/05/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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PHEAA has forced Terms and Conditions to be accepted and agreed upon for use of service via their online portal. The CFPB should be made aware of these Terms and Conditions for determining if any of the clauses fall outside of CFPB Regulations.
I specifically do not agree with this clause. PHEAA is trying to maintain no accountability for information that appears to be inaccurate, based on the language of this clause.
" PHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. '' Full Terms and Conditions : These ONLINE SERVICES TERMS OF USE ( " TERMS OF USE '' ) state the terms and conditions that govern your use of the website ( s ), web services, web-based applications, and mobile applications ( " Online Services '' ) offered by the Pennsylvania Higher Education Assistance Agency , also conducting loan servicing operations as American Education Services and FedLoan Servicing and digital technology services as Avereo ( " PHEAA '' ). By accessing or using any of the information, materials, or functions available on or through Online Services, you agree to and understand, and are legally bound by, these TERMS OF USE. PHEAA may amend or change the Online Services offered, or these TERMS OF USE, from time to time, at PHEAAs sole discretion, by posting updated terms and conditions within Online Services or by providing written notice to you by email, through a website, or U.S. Mail. You agree to be bound by any modifications, changes, or revisions made by PHEAA to the Online Services or to these TERMS OF USE upon the date of their modification, change, or update by PHEAA. You agree that you are responsible for reviewing these TERMS OF USE regularly, and your continued use of Online Services constitutes your acceptance of any modifications, changes, or revisions to Online Services or these TERMS OF USE.
These TERMS OF USE are in addition to any other terms and conditions that may apply to accounts you have with PHEAA or to any other services or information provided by PHEAA. Where appropriate, please review those specific terms and conditions.
As used in these TERMS OF USE, " you '' or " your '' refers to you or to any other person you authorize to use Online Services on your behalf. " PHEAA '' refers to PHEAA or any agent, designee, or contractor of PHEAA.
PHEAA intends for the information, materials, and functions contained on Online Services to be as current and accurate as possible, but can not guarantee and does not warrant the accuracy or reliability of the information, material, or functions available through Online Services. Any calculations, functions, or tools available on Online Services are intended only to provide estimates that may differ from actual amounts that are applicable to you or to your account. Reasons for this variation include, but are not limited to : ( 1 ) loan servicers may use different repayment calculations ; ( 2 ) loan servicers may make other calculation assumptions; or ( 3 ) loan servicers may use different interest rates and processing methods. Actual loan repayment amounts are established by you and your lender.
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Text Messaging ( SMS ) or MMS Terms By providing your phone number as an account recovery method, you will have the option to receive a text message with a verification code as a second factor when signing into your online account from an unrecognized device. The frequency of text messages you receive will vary depending on the frequency by which you use your online account or require verification codes to assist with username and/or password/passphrase recovery. By agreeing to allow American Education Services ( PHEAA ) to contact you on your mobile number ( s ), you may receive text messages regarding general account information, the frequency of these messages depends on account status. Message and data rates may apply, and carriers are not liable for delayed or undelivered messages. You can unsubscribe at any time by texting STOP.
Miscellaneous Terms To the extent any portion of these TERMS OF USE are determined to be unenforceable by a court of competent jurisdiction, such portion will be modified by the court solely to the extent necessary to cause such portion to be enforceable, and these TERMS OF USE as so modified, shall remain in full force and effect. No waiver by PHEAA of any right or term or provision of these TERMS OF USE will be deemed a waiver of any other right, term or provision of these TERMS OF USE at that time or a waiver of that or any other right, term, or provision of these TERMS OF USE at any other time.
Modification PHEAA may modify the TERMS OF USE at any time. In the event that PHEAA makes any material changes the TERMS OF USE, users will be able to view the changes on PHEAA 's website. The most recent policy is available through PHEAA 's websites and any questions about the TERMS OF USE can be directed to XXXX.
Contact Us American Education Services XXXX FedLoan Servicing XXXX
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07/12/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Servicemember |
XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, KY XXXX Legal Department American Education Services XXXX XXXX XXXX XXXX, PA XXXX AES, While I admire your effort in trying to prove your stance by providing questionable evidence, there are multiple discrepancies which raise even more questions. And as previously stated, my position remains the same in that I am not responsible for this debt and will not agree to pay any portion. If payment is what you request, please take the appropriate legal action and file the necessary paperwork with the appropriate court system for further consideration. Otherwise your wasting your time. Also, you addressed only one of my requests. Please refer to the complaint I filed onXX/XX/XXXX with the CFPB and fulfil each of the listed requests. You are obligated by federal law to provide truthful, accurate, and pertinent information regarding any debt that you service. In rebuttal to your formal response dated XX/XX/XXXX : Number 1 : Unfortunately for you, I have to deny and challenge the authenticity of this forbearance I allegedly signed for a few reasons. One : I did not sign or submit a request for forbearance at any time. The production of such document further proves that AES engages in forgery and falsifying documents. It is all too easy for anyone to replicate or reproduce a digital copy of a signature ; any document editing program can accomplish this with little effort or knowledge. See Attachment 1 for an example of a forged document that was effortlessly created in an ordinary word processing program by simply copying and pasting. Two : Is it common for a borrower to request a forbearance for less than 2 months, or for only 2 days as indicated on these charts? Why would I, knowing that I would never be able to nor agree to pay any portion of this debt sign a document asking for a couple days to a couple months of a grace period? It is illogical to think I or anyone would do this. If I had requested the max amount of time allowed for a forbearance, that would make more sense. Three : The Deferment/Forbearance charts show the dates of when these forbearances/deferments were applied. Yet, the dates do not correspond with the fake document you provided. On the forbearance document the dates are XX/XX/XXXXto XX/XX/XXXX. The chart shows dates of XX/XX/XXXX to XX/XX/XXXX. And within your letter dated XX/XX/XXXX, you state that I requested the forbearance fromXX/XX/XXXXto XX/XX/XXXX. So obviously there are too many discrepancies, lies, and illicit activities for you to keep track of. Four : You provided only one document, though extremely sketchy, indicating that I requested one ( 1 ) forbearance. Are there any other documents your willing to produce that indicate I requested the other eight ( 8 ) deferments/forbearances? I encourage you to send more documents like this to add as evidence that will aid in convicting you of fraud.
I will for one moment, just for the XXXX of it, entertain the idea that I requested a forbearance for an unusual short period of time. Lets keep in mind the dates in this scenario and realize that it was only 3 months after I was forced to withdraw from school that the forbearance was supposedly processed. And this request is only effective for a couple of days to a couple of months, depending on which piece of alleged evidence you base it on. Lets also keep in mind that I was still the same young and nave boy that was duped into signing a ridiculous predatory contract, maybe about 1.5 years older than at the time of signing. It wasnt until years later that I discovered how much full of XXXX this contract and AES are, which was around the same time I began seriously disputing the debt. Now, ignorance isnt normally a worthy defense. But if its a situation where a loan shark is targeting and taking advantage of a certain demographic that has zero understanding of debt or has no suspicion that theyre about to be attacked ; then yes, ignorance is their only defense, or more simply the victim ( me ) was defenseless. And the shark knows full well their own intentions. We can see proof in Attachment 2 that at the time of the signing, I lacked the capacity to engage in such a contract. I was uninformed of how student loans worked and had no understanding of the contents of the MPN. Not to place blame on anyone for my lack of capacity, but blame is placed on you for taking advantage. Also, in Section L, item 3 of the MPN reads, I understand that I must repay this Note though I may be less than 18 years of age when the application is signed.
So, had I been 13 years old when I signed this contract, would I still be obligated to pay? Would you attempt to permanently ruin a 13 year olds life and rid their chances for success, all for money? I think this brings about a serious legal, moral, and ethical problem which sheds light on the true predatory intentions of AES, XXXX, XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX.
Number 2 : Referencing Section C item 6 of the MPN- Interim Period states, If I have chosen to defer repayment while in school Take notice to how the statement clearly identifies who initiates a deferment. Nowhere in MPN does is give any right to the servicer or holder of the loan to initiate such changes. I never chose to defer, I simply chose to refuse repayment.
Im also confused on what my enrollment status has to do with me not agreeing to pay you. It seems like a nice gesture to apply these changes- in school deferments, military deferments, etc. It gives the false impression that you care about my financial wellbeing. But, I did not request these changes nor do I care if you know what my enrollment status is. You capitalized on this information after I began seriously disputing the debt. At which time you applied these alterations without my consent. From the time I left XXXX College in XXXX XXXX until XXXX XXXX, the loan was delinquent/in default. The only changes I authorized or requested was the removal of negative credit reporting, loan forgiveness/discharge, and complete removal of all tradelines from my credit report.
Number 3 -5 : Im going to ignore these, they are irrelevant to the issue at hand. Except for the fact that you have yet to provide basic information on what an Administrative Forbearance is and how its applied. Something I requested in my previous letter.
Number 6 : This is just blatantly false in every way. Im not even sure what you mean that you received notification that I withdrew from XXXX XXXX College on XX/XX/XXXX. Id like to see that notification, because I know what my dates of attendance were. I have transcripts to prove it.
Finally, AES speaks some truth. I agree that you transferred the account to XXXX XXXX XXXX on or aroundXX/XX/XXXX.
However, as far as this email is concerned that you claim I sent you, though it seems to be similar to the hundreds of emails that Ive sent, Im having a hard time confirming its authenticity. I have records of all email traffic and this specific email is not registering. Please provide verification that this email exists. As it stands now, it looks as though you simply typed it out is your response letter. I can easily say that I received an email from XXXX XXXX that says, XXXX XXXX XXXX, I am truly sorry for the hardship that AES and I have caused you. We all agree that you are no longer responsible for this debt and we will immediately remove this from your credit history. Again, reference Attachment 1 as an example of how false evidence can easily be created. I also have evidence that shows you have purposely omitted and altered certain parts of email conversations in order to misrepresent the truth. See Attachment 3. Provide a copy of the email which must include all email addresses involved, dates, times, contents, replies, and a confirmation email addressed to me indicating the email was received-AES regularly sends automatic reply emails confirming receipt of any email sent to their addresses.
Additionally, if this email exists, it still does not represent a formal request for a deferment/forbearance. There are multiple deferment/forbearance forms on your website, similar to the one you claim that I signed and submitted. Even if it did represent a formal request, it was made after the fact that you charged off the debt and closed the account in XXXX XXXX, as indicated in one of your previous responses. See Attachment 5. Unless this email was a fabrication as well.
Number 7 & 8 : Again, enlighten me how and why XXXX XXXX XXXX XXXX was authorized to reverse the default status. Is this right stated in the MPN? After explicitly stating that I refuse to pay, why would FCDB authorize such changes? And please explain why every AES customer service representative and PHEAA consumer advocate I spoke to stated there is no record of any default or delinquency. Are you concealing or erasing critical information pertinent to this issue? Or are they all instructed to lie to me?
Number 9 : Another piece of evidence I can agree with, the fact that I disputed the default status yet again on or around XX/XX/XXXX. This is a very import time frame as it was the time in which you authorized my request of tradeline removal from my credit report due to fraudulent activity. You have repeatedly lied and placed blame on the credit bureaus for this removal. This caused a deliberate delay and misdirection from seeking the truth- an unfair and deceptive business practice which is punishable by Pennsylvania state law.
Though I do not recall requesting that ALL SCRA benefits be applied, I do have verification of me requesting that the insanely high interest rate of over 15 % be reduced to the SCRA maximum of 6.0 % as well as noting that you refused to acknowledge an in-school deferment for the years of XXXX. See Attachment 4. However, even if this in school deferment that I inquired about, not formally requested, was applied, and according to your deferment chart, would actually be meaningless since the debt was charged off and closed in XXXX XXXX as you previously stated.
Regarding Section H of the MPN, it reads, If I am unable to repay my loan in accordance with the terms established under this Note, I may request that you modify these terms. I understand that such modification would be at your option This section clearly states once again that the borrower ( me ) initiates the request for term modification. Nowhere does the MPN give exclusive rights to the owner, servicer, lender, etc. of modifying the terms of the agreement without the consent of the borrower, much less without written confirmation that the terms were in fact modified and the details of the modification.
It is a misinterpretation and very misleading to say that a forbearance period, may be granted at the holders discretion based on your inability to repay the loans You are misconstruing, manipulating, and omitting details of the actual meaning and wording of the agreement to justify your argument. No competent judge or investigator would agree to your interpretation and they would immediately dismiss your argument. Much like your interpretation of federal regulations not applying to this issue. See Attachment 5.
Other Considerations : Regardless of all of this, the fact is these changes were made without my consent well after you charged off and closed the account in XXXX XXXX. See Attachment 6. Your response holds no significance other than the fact that you were attempting to clean up your mess and conceal your mistakes after I identified your illicit activities. It also shows how evasive you are in answering my questions, which is typical of a deceptive person. How did AES restore this debt after it was charged off and closed? What are the actual dates in which you applied any changes to the account? Careful in answering these questions so as not to dig even a deeper hole. It is illegal to alter accounting records, conceal information, and intentionally misrepresent account statuses, all of which are punishable under federal and state laws. You explicitly told me over the phone and in several letters that you reversed the default status in order to prevent a charge off, even though it was already charged off and closed. What was your intention in doing that? Also, Im curious, is this MPN subject to state usury laws? If so, which state ( s ) apply? If were basing it on California usury laws, which is where the contract was signed, the original interest rates of 15.357 % and 15.742 % as indicated in the disclosure statements, is well above the cap of 10 %, which voids the contract. See Attachment 7.
Below youll find my previous requests, the ones that you continue to avoid answering, along with new questions that need answering. Answer all in full detail and DO NOT evade in responding to any of the questions/requests. Respond directly, accurately, and truthfully. Failure to accurately and truthfully respond to my requests/questions is a violation of federal law and the appropriate authorities will be notified. You are obligated to deliver truthful information and a full disclosure regarding any debt you claim I owe.
DISCLAIMER : I WILL NEVER AGREE TO PAY ANY PORTION OF THE DEBT YOU CLAIM I OWE DUE TO THE CIRCUMSTANCES OUTLINED IN MY PREVIOUS DISPUTE LETTERS. ANY ATTMEPT TO COLLECT THIS DEBT WILL BE A DIRECT VIOLATION OF THE FCRA AND FDCPA. THIS DEBT WILL BE FOREVER IN DISPUTE UNTIL ALL TRADELINES ARE COMPLETELY REMOVED FROM MY CREDIT HISTORY SO AS NOT TO IMPACT MY CREDIT REPORT OR SCORE IN ANY WAY. IF YOU ATTEMPT TO TRANSFER THIS ALLEGED DEBT TO COLLECTIONS, THEY WILL BE NOTIFIED IMMEDIATELY THAT THIS DEBT IS IN DISPUTE AND PURSUANCE IS A VIOLATION OF FEDERAL REGULATIONS.
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10/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, I hope this email finds you all well.
I have been attempting to get some help since XXXX of XXXX after doing some research online to see if anyone else has been experiencing unfair practices via XXXX.
My experience is with the Pennsylvania Higher Education Assistance Agency ( PHEAA ) directly.
As you can see from the following class action lawsuit filed in XX/XX/XXXX by XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, which does business as XXXX XXXX and American Education Services ( AES ), attempted to delay debtors ' loan forgiveness in order to continue collecting interest and fees. I have had my loans serviced by both AES and now XXXX in the last decade ( since completing XXXX XXXX in XXXX ).
The suit poses that helping these borrowers get out of debt sooner directly conflicts with PHEAAs financial interest in collecting interest and servicing fees on active loans. The lawsuit argues ( and what my exact experience has been ) is that PHEAA has orchestrated a scheme to extend the length of debtors loans, and therefore earn more revenue, by improperly delaying or failing to process their applications to forgiveness programs and incorrectly placing their loans into forbearance or deferment status.
Debtors are told NOT TO PAY while their account is being processed ( which happens annually as XXXX mandates that borrowers complete annual recertification for their Income Driven Repayment plans ). This includes lengthy processing times and insufficient information from their servicers to meet recertification deadlines ; overpayments being misapplied such that, instead of reducing the principal balance of the loan, the payment was applied to future balances and placed the loan in paid ahead status.
Why does my current statement need to say : Your account is current {$0.00} due You will be alerted when your next payment is ready? This is sooo tricky! They hope I wont pay so that I NEVER GET TO 120 QUALIFIED PAYMENTS.
My current balance and outstanding interest continues to grow, they arent telling me what my minimum payment should be, and all I can do is pay what my last amount was.
A note on paying ahead from their website : Paying on an Income-Driven Repayment ( IDR ) Plan You can not pay ahead past your IDR anniversary or recertification date. Any extra funds remaining at the time of your IDR anniversary or recertification deadline will be immediately applied to your loans ( not to a future bill ), and your paid ahead status will end. However, you still have the option of paying extra, and you can enter paid ahead status again, through your next IDR anniversary or recertification.
So, basically I have to just wait for them to process my recertification before I can make payments that count towards my 120 qualified payments. And ofcourse I just noticed this webpage about paying ahead when writing this email to you ( it must be a new one they recently added ), and it says : Considering Public Service Loan Forgiveness ( PSLF ) Paying ahead while seeking PSLF can adversely affect your qualifying payment count. If you pay extra and enter a paid ahead status while seeking PSLF, any future bills that you satisfy may not immediately count as qualifying payments. If you want to pay more than your required monthly payment, please contact us and request to have paid ahead status permanently removed.
Ive had a terrible ordeal with AES and then XXXX since XX/XX/XXXX, have sent them emails and called them to try to get my miscalculated payments resolved since XX/XX/XXXX, and have still not heard back.
I finally got someone on the phone to tell me in a whisper, just keep making the same payment amount every month, even if it says you are all paid up and it doesnt tell you what your payment is, that way you stay on track towards your 120 payments. ( Now I see that I have to request to have the paid ahead status permanently removed. ) I had no idea if he was even being honest or correct, but it seemed like the better alternative to not paying, and being put on automatic Forbearance while I took additional XXXX classes for professional development, or while my account was being recertified. It seems like for the last 10 years, every time Ive called, I would get a different answer from whoever I talked to and whenever anything has changed, they have not notified their debtors.
Below are the emails I sent to XXXX in XX/XX/XXXX. I think what is most important to note and what seems the craziest to me is that from what I could see every few years, my account was put in forebarence and my loan increased by thousands of dollars. In XX/XX/XXXX interest capitalized by {$3800.00}. In XX/XX/XXXX interest again capitalized by {$8000.00} because I was under the impression that I was on Auto Payment., but was actually just removed from it by XXXX ( unknowingly ) and when they werent receiving payments from me, they capitalized my interest.
XX/XX/XXXX Hello, I have been having lots of issues with my student loans and was hoping to speak with a Public Service Loan Forgiveness Specialist as soon as possible to help clarify these issues. My number is XXXX. The issues that I would like to talk about are below : In general my employment certification says that Ive made 81 qualifying payments since my Loan Disbursement Date of XX/XX/XXXX ( calculated until XX/XX/XXXX ), though I am calculating a total of 88 qualifying payments. That is a miscalculation of 7 qualifying payments.
During my first employment certification ( XX/XX/XXXX XX/XX/XXXX ) there is a total of 1 issue that needs to be remedied.
( 1 ) 39 payments were calculated. I payed a total of 40 payments during that time. Therefore, there is a discrepancy of 1 total payment. I paid every month from XX/XX/XXXX XX/XX/XXXX and also paid on XX/XX/XXXX, for a total of 40 payments. The only payment I did not make was XX/XX/XXXX payment because I was told not to pay anything while my IBR was being recalculated ( no bill was due ). I have no record of whether or not my interest itemized at this time as my loan was transferred after this time and I have no access to the records from the former financial institution.
Date Payment Made Amount of Payment Made XX/XX/XXXX {$63.00} XX/XX/XXXX was told no payment due during IBR recertification XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$16.00} XX/XX/XXXX {$16.00} XX/XX/XXXX {$16.00} XX/XX/XXXX {$16.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$17.00} XX/XX/XXXX {$140.00} XX/XX/XXXX {$140.00} XX/XX/XXXX {$140.00} XX/XX/XXXX {$140.00} XX/XX/XXXX {$330.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} XX/XX/XXXX {$250.00} During my second employment certification ( XX/XX/XXXX XX/XX/XXXX ) there is a total of 1 issue that needs to be clarified for me.
( 1 ) 23 payments were calculated and this is correct, as I paid a total of 23 payments during that time. Though I just noticed when looking back at all of it after asking for all the paperwork, that when I was put on forbearance, while my IBR was being recalculated ( for instance in XX/XX/XXXX while I was told to not pay anything toward my loan, and my was not sent a bill ) my interest capitalized by {$3800.00}!!! Why would this have happened, and why would no one have told me that this would happen? Had I known that this would happen, I would have continued to pay Ive always been incredibly responsible and loyal to my payments, and totally feel like Ive been completely sideswiped.
Date Payment Made Amount of Payment Made XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX INTEREST CAPITALIZED {$3800.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} XX/XX/XXXX {$63.00} During my third employment certification ( XX/XX/XXXX XX/XX/XXXX ) there were no issues.
14 payments were calculated and this is correct, as I paid a total of 14 payments during that time.
During my fourth employment certification ( XX/XX/XXXX XX/XX/XXXX ) there were 4 total issue that need to be remedied and/or clarified.
( 1 ) 5 payments were calculated by XXXX XXXX and this is incorrect, as I paid a total of 11 payments during that time. Therefore, there is a discrepancy of 6 total payments.
( 2 ) I was on Auto Payment from XX/XX/XXXX - XX/XX/XXXX, and while I was on Auto Pay, there was an extra payment taken out in XX/XX/XXXX. That payment should have also counted toward my qualifying payments ( and should be part of the total 11 payments ).
( 3 ) This is just a note about how unfair I think this whole thing is : The ONLY reason I was not paying my loans from XX/XX/XXXX XX/XX/XXXX was because I was under the impression that I was on Auto Payment. I had just recently had twins ( in XXXX ) and was under lots of stress and was concerned that I would miss my payments, so I did the RESPONSIBLE thing and put myself on Auto Pay. After a few months, I realized that payments were not coming out of my bank account ( Auto Pay just STOPPED ), because I needed to complete paperwork to calculate my IBR. I wasnt paying attention to the XXXX XXXX emails because I was so overloaded that I couldnt get through everything in my inbox ( and when I saw emails from XXXX XXXX I assumed they were emails confirming Auto Pay as before, so I didnt pay much attention ). Again, this hit me like a TON OF BRICKS. As soon as I realized what was happening, I rectified the situation, but it was too late again I was hit with over {$8000.00} in interest capitalization!
( 4 ) How is anyone supposed to get out of student debt in this process? Ive been paying for a decade and my loan amount has INCREASED by {$12000.00} and thats only in the last 5 years! As I mentioned before, I cant get records from the former institution that held my loans right now, so I have no idea what happened before they got moved to XXXX XXXX.
( 5 ) Date Payment Made Amount of Payment Made XX/XX/XXXX {$290.00} XX/XX/XXXX INTEREST CAPITALIZED {$8000.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} XX/XX/XXXX {$120.00} I would really appreciate speaking with someone who could ( 1 ) help me get my qualified payments up to 88 ( 7 additional ) ( 2 ) help me lower my monthly payments as part of the reason the payments are so high is because I keep getting hit with the interest capitalization because I keep being told not to pay. This past time when I called XXXX XXXX ( yesterday ), after being put on forbearance because I am taking classes again, and I asked to be taken off forbearance, I asked if I could keep paying even though my bill said {$0.00} was due, and this was the FIRST time someone told me that I could do that and have my payments qualify. In the past, when Ive asked, no one seemed sure, so I didnt make payments, because I wasnt sure they would qualify, and I didnt know how much to make.
On XX/XX/XXXX resent email Hello. I sent the following email on XX/XX/XXXX and then followed up by phone asking for a listing of all of my payments to date. I've received nothing. Can someone please help me?
XX/XX/XXXX Hello, I have been having lots of issues with my student loans and was hoping to speak with a Public Service Loan Forgiveness Specialist as soon as possible to help clarify these issues. The issues that I would like to talk about are below : My last employment certification says that Ive made 81 qualifying payments since my Loan Disbursement Date of XX/XX/XXXX ( calculated until XX/XX/XXXX ), though I am calculating a total of 88 qualifying payments. That is a total miscalculation of 7 qualifying payments.
During my first employment certification ( XX/XX/XXXX XX/XX/XXXX ) 39 payments were calculated. I payed a total of 40 payments during that time. During my fourth employment certification ( XX/XX/XXXX XX/XX/XXXX ) 5 payments were calculated by XXXX XXXX and this is incorrect, as I paid a total of 11 payments during that time. Also, I was on Auto Payment from XX/XX/XXXX - XX/XX/XXXX, and while I was on Auto Pay, there was an extra payment taken out in XX/XX/XXXX. That payment should have also counted toward my qualifying payments ( and should be part of the total 11 payments ).
I would really appreciate speaking with as soon as possible.
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09/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am filing a complaint because I have been trying to get my IBR payment plan renewed since the end of XX/XX/XXXX, and it has been denied 4 times even though I have submitted exactly what has been asked for each time, according to XXXX customer service reps and managers. My student loans are now delinquent and I have had to suspend my auto-debit payments. I can not seem to get a straight answer, and have been assured multiple times that what I 'm submitting is correct. However each time I submit, I call again to double check and am always told something different.
I received a notice on XX/XX/XXXX that my IBR plan needed to be renewed. I called XXXX to check and see what I needed to send in to show proof of income. I let them know that I no longer had a full-time job with an employer, and that I was now a self-employed XXXX. I was told to submit a statement that listed how much I had made each month for the past year, and how much I expected to make for XX/XX/XXXX, plus any documents that would show my income. I did this in a timely manner, and was denied on XX/XX/XXXX.
I called and asked what I needed to change. I spoke to a rep named XXXX and she told me to submit : Gross income from XX/XX/XXXX to XX/XX/XXXX, expected to make a set amount in XX/XX/XXXX-XX/XX/XXXX and therefore my expected gross income will be X amount.
# employee id numer XXXX I did exactly that and then was denied a second time on XX/XX/XXXX ( I will note that after each of these subsequent phone calls I have re-submitted requested information the day-of and it has always taken an incredibly long time to get a response ).
I called again. This time speaking to XXXX. She told me : XX/XX/XXXX # XXXX XXXX She will submit a review for IDR plan. Reference letter and indicate that I did what I was supposed to do in terms of supplying income information.
Need to do this for my XX/XX/XXXX renewal.
I waited for over a month with no indication of the outcome. I called again and found out that I had been denied for third time. I spoke to XXXX and she said : XX/XX/XXXX XXXX # XXXX Letter rejected again, no notification, XX/XX/XXXX Need to delete income XX/XX/XXXX-XX/XX/XXXX, just put gross income Include the company name, address and phone number State that it is my first year as a new business Include projected gross income I did resent the information as requested the same day. I called again the next day to double check that what XXXX had told me was correct. I spoke to XXXX this time and he said : XX/XX/XXXX XX/XX/XXXXXXXX # XXXX Suspend my direct debit forXX/XX/XXXXXX/XX/XXXX to ensure it doesnt pull a larger amount. Once the adjustments are made, thats when my bill will be due. Will go past due - risk of negative credit reporting. Dont come too close to 90 days. Call a week or more before XX/XX/XXXX to suspend direct debit if needed. Readjustment will bring account back to a current status automatically, and past due bills will no longer be due.
I called again on XX/XX/XXXX to check the progress of my resubmission and spoke to XXXX who told me that what I had submitted was wrong. She said : XX/XX/XXXX # XXXX XXXX XXXX will talk to someone who processes the loans, will call me by Friday with exactly what I need, and will leave a message for me on my account as well.
Re-scanned application to XXXX, with signature and new date I contacted XXXX again through the chat option to see what the status of my resubmission was because I had NOT received a call from XXXX regarding what an IBR specialist would tell me about my documentation. The chat person was XXXX XXXX and she told me that she would send me a copy of our chat log and then did not. She told me I would get a call the following Monday on my international number- she had checked with the manager to see if that was possible, and they said it was.
I called XXXX again on XX/XX/XXXX to confirm that there was a call scheduled for me on Monday. I spoke to XXXX and he said : XX/XX/XXXX # XXXX - XXXX confirmed that there is a call scheduled for me today. They did not have my international number so I gave it to him for the notes again. Confirmed that once the IBR goes through, will bring the account current.
On Monday, I waited by the phone the entire day and still did not receive a call. I contacted XXXX through the chat option, and had a conversation with XXXX : Session started between XXXX and XXXX XXXX.
XXXX XXXX : Repayment Options XXXX : Thank you for contacting XXXX XXXX! May I ask who I am speaking with?
XXXX XXXX : Hello XXXX, you are speaking with XXXX XXXX : Hi, XXXX. My name is XXXX and my employee ID number is XXXX. How can I assist you?
XXXX XXXX : Last Wednesday, I called to confirm what I had been told about my most recent submission was correct, and I reached XXXX, employee number # XXXX. She told me that she had an IBR specialist who sat next to her who she could speak to directly about my documentation and application. She said she would either call me or leave me a message which I could retrieve if I called back by last Friday. I did this, and there was no message on my account. I spoke to another rep, XXXX XXXX, who told me that someone would call me today, most likely XXXX. I have still not received a call XXXX XXXX : sorry, XXXX was supposed to call me on Monday, and she did not XXXX XXXX : I have been trying for 4 months to get my IBR approved, and I am extremely frustrated at this process, and I want it sorted immediately XXXX : Oh, I 'm sorry to hear that. Give me a second to research your account please.
XXXX XXXX : ok thank you XXXX : You 're welcome. I do apologize again.
XXXX : You have been idle for some time now. Is there anything further I can assist you with?
XXXX XXXX : I 'm just waiting for you to respond XXXX : Sorry. I 'm still researching.
XXXX XXXX : that 's ok- I 'm assuming that was an automated response or something XXXX : I am currently working on your request, sorry for the delay.
XXXX XXXX : that 's ok XXXX : We 're reviewing your account now, I 'm hopeful I can get this resolved for you. I do apologize again for everything.
XXXX XXXX : that 's ok, it 's not your fault. but I do want it resolved as soon as possible.
XXXX : Oh, I definitely understand how you feel. It 's a frustrating process.
XXXX XXXX : yes it has been XXXX : I am currently working on your request, sorry for the delay.
XXXX : Here 's what I know this far : I did found that one of our reps has attempted to call you back recently, but did n't get an answer. However, we 're still researching your account right now - please bear with me.
XXXX XXXX : ok I will XXXX : I am currently working on your request, sorry for the delay.
XXXX XXXX : ok XXXX : I am currently working on your request, sorry for the delay.
XXXX : Still researching. I apologize that it 's taking so long. I just want to make sure that we 're able to get this all taken care of for you. I do see that you just uploaded a new IBRapplication on XX/XX/XXXX.
XXXX XXXX : yes there was, along with new documentation XXXX XXXX : it 's the documentation that 's been a problem because I 'm a XXXX now. it 's my first year of being one and it 's caused a lot of issues on your end XXXX : I understand.
XXXX : You have been idle for some time now. Is there anything further I can assist you with?
XXXX XXXX : just waiting XXXX : I apologize again ... but I do have some more information for you.
XXXX XXXX : ok XXXX : We 've been reviewing the letters that you have been sending along with your applications. Are you self-employed, or are you an XXXX XXXX?
XXXX XXXX : I am self-employed XXXX : Perfect. Would you be willing to send some copies of the checks you 've received from each income source?
XXXX XXXX : I do n't receive checks, I get payments online through XXXX or bank transfer XXXX XXXX : additionally, the first time I sent information, i did send that as evidence of what I was getting paid XXXX : I understand. Copies of a bank statement would suffice.
XXXX XXXX : and I was told I did n't need that XXXX XXXX : I was told I did n't need to submit copies of a bank statement either because both things would n't accurately reflect what I make XXXX XXXX : is this something that has been requested from an IBR specialist?
XXXX : I see. Yes, it has. In a situation like yours, where you 're self-employed, copies of bank statements are acceptable.
XXXX XXXX : ok, so how will they be able to tell what it is that i make from my bank statements though? I have a certain amount of money in there, but not all of it is from my income. most of it is savings at this point. would I need to highlight what has come in? and how far back do they want my bank statements?
XXXX : I would recommend that you highlight the incoming income, or at least black out the information that does n't pertain to this issue. I also recommend sending the most recent two.
XXXX : Also, would you still like for someone to call you back?
XXXX XXXX : ok. I can do that. so is it with the understanding that if i provide this information, that is what they will need to finally approve my IBR?
XXXX : That 's exactly correct.
XXXX XXXX : because I 've submitted information at least 3 or 4 times now based on what I 've been told XXXX XXXX : and it 's been different every time XXXX : Right, I understand. I do apologize again, but this is the last little piece of needed information.
XXXX XXXX : so they need this to correlate with what I 'm saying is my gross income on the letter I sent in?
XXXX : Yes.
XXXX XXXX : so if I can get this to them by tomorrow, will this be expedited? because I ca n't have this drag out any longer XXXX : I 'll see what we can do for you.
XXXX XXXX : ok. I will submit this information tomorrow, and then I will get back on chat to alert someone that it 's been submitted XXXX XXXX : I do n't want to wait another 10 business days for this to be approved or denied XXXX : No problem. Would you still like for someone to call you back?
XXXX XXXX : no I 'm ok with that for now. I would like a copy of this chat though. the last time I did chat, i asked for a copy to be emailed to me and I never received it XXXX XXXX : will you be able to do that?
XXXX : Definitely.
XXXX XXXX : ok will it go to my personal email or my inbox in XXXX?
XXXX : Most likely, it 'll be sent to the e-mail on file, but it never hurts to keep an eye on your Paperless Inbox, just in case.
XXXX XXXX : ok. I think that 's it then. I hope all of this information will pan out as promised.
XXXX : Oh, me too. I really appreciate your patience today. Is there anything else I can assist with today?
XXXX XXXX : no that 's it. thanks for your help XXXX XXXX : You 're very welcome! Please do n't hesitate to call or message if you have other concerns. Again, I do appreciate your patience today, and I apologize this is taking so long.
XXXX XXXX : thank you I was told that what I had submitted was correct. Then, yesterday I received my FOURTH denial for my IBR.
This is completely unacceptable. I am CLEARLY not at fault at this point, and have done my due diligence with submitted what is requested of me. It is CLEAR that your customer service reps and managers have no idea what I need to submit as a new XXXX, and I feel I am being punished for being an XXXX. I am also definitely concerned that I will reach the 90 day point of being delinquent on my payments and that will negatively affect my credit. I have never been delinquent on my payments, and I have been paying my student loans diligently for years now.
What I 've been told that I need to submit has been different each time. I 've been told to include bank statements, to not include bank statements, to highlight what pertains to my income on those bank statements, to include what I 'm making each month, to not include what I 'm making each month, to put only my gross income for XX/XX/XXXX, to put only my income for each month because it 'll be what I 'm paying for the following year, I 've been told to include it on official letterhead. NOTHING HAS WORKED. I do n't know how many more ways I can show you that I have had a significant drop in my income, that I am a XXXX with a smaller expected gross income and that I DO NOT HAVE AN EMPLOYER ANYMORE.
This is completely unacceptable. I am CLEARLY not at fault at this point, and have done my due diligence with submitted what is requested of me. It is CLEAR that your customer service reps and managers have no idea what I need to submit as a new XXXX, and I feel I am being punished for being an XXXX. I am also definitely concerned that I will reach the 90 day point of being delinquent on my payments and that will negatively affect my credit. I have never been delinquent on my payments, and I have been paying my student loans diligently for years now. Your company and its lack of consistency, protocols and clear answers have been causing me serious emotional distress for months now.
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02/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Upon reading XXXX XXXX resignation letter last XX/XX/XXXX ( the former student loan ombudsman at the Consumer Financial Protection Bureau ), I felt compelled to file a protest, detailing the financial and emotional abuse Ive endured since I decided to enroll in the Department of Educations Public Service Loan Forgiveness program.
Even if this is nothing more than an exercise in futility or a whimper in the wilderness, I feel it would be a dereliction of my duty as both a consumer and a citizen if I didnt lodge an official complaint, to go on the record, because I have been harmed personally by the odious and improper student loan practices of the aforementioned PSLF program. Even more, to compound this grievance, I feel Ive been abandoned by the very same Bureau ( the CFPB ) that was created to serve as my advocate, and tasked by Congress to protect me from such blatant exploitation!
After experiencing the aggravation firsthand, over the course of a few years ; after having to deal with the mandates of Public Service Loan Forgiveness program and, particularly, how this is interpreted by XXXX XXXX XXXX ( a contracted company the Department of Education has asked to handle the administration and customer service for its PSLF program ), I felt I could sit idly and silently no longer.
The abbreviated version of events : I was recruited to work for a rural XXXX in XX/XX/XXXX ( XXXX XXXX XXXX in XXXX XXXX, XXXX ). Part of the recruiting pitch ( and part of the allure ) was that my student debt would be forgiven after ten years of service, if I came to work for them, being that they are a qualified county facility. In other words, if I came to work for them and continued to make my loan payments, whatever balance remained, so I was told, after ten years of service, then that remaining balance would be forgiven. What a recruiting pitch! This sounded great. I did some research into the Public Service Loan Forgiveness program, and sure enough if I worked for a public service-eligible XXXX ( which this was ) then my debt would be forgiven after 120 payments. So, with this lucrative perk in mind, I accepted the position to XXXX XXXX XXXX XXXX XXXX XXXX. I decided to relocate, dragging my family 1,800 miles across the country, moving from XXXX XXXX to the XXXX XXXX.
I moved in XX/XX/XXXX, and started working the following month. It took from XX/XX/XXXX to XX/XX/XXXX to be placed into an eligible PSLF repayment program ( 12 months! ). Thats a whole year ; ten percent of the time I was supposed to be working in a qualified environment. For some reason, my spouses employment status prevented me from being put into an eligible program. Why would my husbands employment status be a deciding factor, delaying my enrollment? The program clearly states that I only need to be working at a qualified facility for a requisite length of time ( and be enrolled in a qualified repayment plan ). My husband was out of work when we applied, and this fact somehow disqualified me from consideration! Why? This was the first major red flag that something was amiss, and rotten in the state of XXXX.
Again, I was hired by XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX ), to be their full-time XXXX XXXX, working 40 hours a week. I took this position based in part by the false promise of the PSLF program, believing that my student debt would be forgiven after ten years of service/payments I was working at a public service XXXX when I applied for PSLF ; my employer certified the necessary documents immediately. Still, I was denied because I was told they couldnt certify my husbands employer. I told them he was unemployed and nothing but crickets and denials. An entire year went by until I was placed in a PSLF qualified repayment plan.
And, how did I finally get accepted? Lo and behold, when my husband was hired to work in XXXX, XXXX, at the end of XX/XX/XXXX then, suddenly, I was approved and enrolled into an eligible PSLF repayment program. HOWEVER, at this time, somehow the proverbial they decided to recalculate how much I would owe on a monthly basis. Based on some unknown algorithm, a figure that determines my households ability to repay, my monthly payments ballooned from {$340.00} a month to {$560.00}. This doesnt sound like a loan forgiveness plan It sounds like, OK let us re-amortize your loan, figure out what amount you need to pay to pay-off the loan in 120 payments, with the service provider grabbing their 33 % markup in profits ( off the interest ). This is a total bait and switch. Its actually mocking me when the PSLF uses the word forgiveness because there isnt a penny thats being forgiven. I am paying off the loan, in its entirety.
The parameters are clear : Public Service Loan Forgiveness is a federal program that ( supposedly ) forgives federal student loans for borrowers who are employed full-time ( 30+ hours a week ) in an eligible federal, state, or local public service job. Where in this does it stipulate that your spouse must be working? Where does it state that the program will review your households annual income and then determine how much you owe, per month, based on your households financial vitality? Why does this matter? Why should it? The program was established to help certain facilities and regions attract talented candidates this is the spirit that led to the creation of the program. Its supposed to be an added benefit, not an aggravation!
HOW IS IT THAT THIS IS CONSIDERED LOAN FORGIVENESS?
In other words, heres what the actions of PSLF are stating loudly to me : Go work in public service and qualify for loan forgiveness and then pay nearly seventy thousand dollars on a XXXX XXXX dollar balance. And, to mock you, we will call this a loan forgiveness. This isnt forgiveness, this is merely paying off a loan in ten years!
This is blatant bait-and-switch. This is fine print nonsense. There is no loan forgiveness being offered here. This is simply taking a 20-year loan repayment plan and changing it to a 10-year loan payment plan. I never would have moved halfway across the country, moved to a rural community, if I knew this was what the PSLF offered. This spits in the face of the idea of loan forgiveness and betrays the intent behind the creation of such a program to begin with. Again, I ask : how is this a reward for public service?
For a more detailed explanation of my plight, allow me to expound on the particulars : My name is XXXX XXXX. I graduated, with degree, from the XXXX XXXX University XXXX program ( XXXX XXXX XXXX XXXX ) in XX/XX/XXXX. During my schooling, I amassed approximately {$46000.00} in student loan debt. ( This was a wise investment in my future, on my part, because XXXX is a fruitful career path with lots of job openings and opportunities ; According to a XXXX report from XXXX, the median annual income for an XXXX was nearly {$82000.00} ).
Immediately after graduation, in XX/XX/XXXX, I began working as an XXXX for a XXXX, XXXX based XXXX -- XXXX XXXX XXXX XXXX. Then, six months later, I began to make my student debt payments, promptly, after my initial grace period expired.
Initially, I enrolled in the 20-year plan. I did this to keep my payments as low as possible ( even though this repayment plan incurred the biggest interest cost ). I was fine with this, and with paying the enormous interest, because I knowingly entered into this obligation understanding the liability I was taking on. Like I wrote earlier, this was an investment in my future and it was worth it. Sure, I was perplexed to understand a system where the government would loan money to banks at zero percent interest rate, then those banks turn around and lend that money out at interest to students ( to encourage banks to lend money to students for education ). I mean, shouldnt the government simply loan money directly to students, so the government could earn the usury profits, and so students would receive the lowest interest rate possible )? Doesnt that make more sense, for a government of, by, and for the taxpaying people.
From XX/XX/XXXX through XX/XX/XXXX, over the first 53 months paying back my student loans, I made every monthly payment. My payments were in the {$340.00} range. I paid approximately {$18000.00} over the course of these fifty-three payments ( of which only {$4200.00} went towards principal, and {$14000.00} going towards the interest ).
I moved to XXXX in XX/XX/XXXX. I began working at my new position that XXXX. From XX/XX/XXXX through XX/XX/XXXX, for almost 6 months, I was attempting in vain to enroll in the Public Service Loan Forgiveness program. Even though I was eligible, and shouldve qualified without incident, I was denied about three times because there was an apparent issue with my husbands work. When we moved, my husband was no longer employed. He was working full-time in XXXX, at a XXXX XXXX, but when we moved to XXXX he didnt have employment ( other than XXXX XXXX work he did, for about 6K a year ). He wrote a letter and said as much, but we still couldnt qualify The PSLF program wouldnt approve my application because of some hiccup with my husband, which to this day I have no idea what the issue was. I was told they couldnt verify employment, even though I constantly told them that my husband wasnt employed ( at the time of my application ).
Anyway, in XX/XX/XXXX, my loans were consolidated from XXXX to XXXX XXXX. Against my wishes, I was enrolled in a program that didnt qualify for the PSLF. My payment was about {$320.00}. I called for the umpteenth time Anyway, that XX/XX/XXXX my husband was hired by XXXX XXXX XXXX. And, would you believe, this was when the PSLF program finally approved my application. Now that my husband was working, for some particularly strange reason, the program accepted my application! Why would my husbands employment status determine my eligibility?
So, after certifying my employment at XXXX XXXX XXXX, and calibrating what the PSLF deemed I was mandated to pay monthly, I was finally enrolled into the PSLF program in XX/XX/XXXX ( one year after I began the enrollment process ). And, guess what my payments were tallied at {$560.00} dollars a month! What a joke. How is it that this is considered loan forgiveness?
In essence, 120 payments of {$560.00} comes to about {$67000.00}. When I consolidated my loans into this PSLF program, I owed {$46000.00}. This was more than my original loan amount ( because after 4.5 years of payments, most of my payments when towards paying the interest down ). So, when I accepted the job at a rural XXXX, and got excited when I heard about the PSLF perk, little did I know that loan forgiveness meant paying {$67000.00} over 120 payments to pay off the existing {$46000.00} balance.
Changing the loan from a 20-year payment plan to a 10-year payment plan is not loan forgiveness. At the end of my 120 PSLF payments, altogether, going back to when I first began paying off my debt, I wouldve ended up paying {$85000.00} total in payments, from the time I made my first payment in XX/XX/XXXX. Nearly {$86000.00} dollars on a {$46000.00} loan!
But, the part that aggravates me most, is the misleading fact that I enrolled in the PSLF program, owing just {$46000.00}, and the PSLF program upped my payments from {$340.00} to {$560.00}. In essence, the program demands that I pay about {$67000.00} over ten years, and has the gall to deem this loan forgiveness.
In conclusion, contending with the deceitful fine-print and the legalistic tentacles of the program has weakened my faith and trust in the Department of Education in general ( and the student loan industry specifically ). The financial turmoil spawned by the false promise of the PSLF program has directly impacted my familys standard of living, while, on a more personal level, the emotional distress caused by the misleading PSLF propaganda has wreaked havoc on my gastrointestinal tract. Just the mere thought of the programs criminal bait- & -switch violations, no matter when the thought surfaces, irritates me beyond repair. What does this say about the student loan industry? When a GAO report discovers that 99 % of applications have been denied ( 29,000 applications denied! ), I worry about what will happen when I make my 120th payment. Im upset now, after only 30 payments ( only 1/4th of the way thru ) I dont trust the PSLF program, and Im already bracing myself for more trouble when I make my final ( 120th ) payment. I dont trust that the Department of Education will honor their pledge. To be frank, I have zero faith that the PSLF will live up to its obligation. If it took over a year to qualify and enroll in the PSLF repayment service, I fear what awaits for me down the line.
|
05/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have numerous and complicated issues with my student loans from law school. Allow me to preface all of this by stating that I attended law school expressly to become a public interest lawyer, which is exactly what I've done. I attended law school from the fall of XXXX through the spring of XXXX, which incidentally left me graduating right in the midst of the financial crisis. Moreover, I find this situation both humiliating and debilitating. I feel like a fool that I actually thought student loans were designed to help students, which is why I wasnt as aggressive, and didnt clearly document everything, with regards to these loans. I feel like an XXXX and like I got scammed. Additionally, and this applies to student loans as a whole, the practice of requiring interest only payments up front for all student borrowers makes it impossible to reduce the debt. This does not occur in any other borrowing situation, and frankly makes it such that I mightve been better off paying for college with a credit card. I have paid nearly {$70000.00} towards my student loans and have barely touched the ( incorrect ) principal.
My issues are as follows : 1 ) The principal amount borrowed for my student loan is incorrect ; 2 ) I was essentially strong-armed into a consolidation prior to graduation under the false pretense of securing a lower interest rate ( the rate was more than double ) ; and finally, 3 ) Upon graduating, I was under the impression that I re-consolidated into a federal direct loan eligible for public interest forgiveness, but I was not. The website for my loan indicated ( up until recently, now it doesn't indicate loan type at all ) that I had direct loans eligible for forgiveness. It was not until around XXXX, by going into the federal aid portal, that I discovered that I was in the wrong loan type. Had the website indicated that it was a FFEL loan initially, I could have reconsolidated into the correct direct loan right away and corrected the problem.
My desired outcomes are as follows : 1 ) I would like my principal to be adjusted and corrected, and to be credited for overpayment of interest based on the erroneous principal ; 2 ) I would like my interest rate to be properly adjusted to the rate I was in prior to being fraudulently deceived into a consolidation, and to be credited for the overpayments of interest based on the coercively obtained interest rate ; and most importantly, 3 ) I would like to be placed in the proper XXXX interest forgiveness loan, with either my original interest rate, or a current competitive interest rate, and for my years of payments to be applied to that loan.
According to the lenders website, the principal for my non-subsidized Stafford loan was {$56000.00} ( originally {$52000.00} ) and for my subsidized Stafford loan was {$49000.00} ( originally {$50000.00} ). Because I was fully under the impression that I was consolidated in a public interest loan that would be forgiven, I was less than diligent in examining the details of these totals, which I deeply regret. However, consistent with both the AES ( Lender ) website and the studentaid.gov website, approximately {$10000.00} has been added to the total of the amount disbursed, and thereby to my principal. i am using round numbers in my math, but according to the AES site, As of the date of the first consolidation, or XX/XX/XXXX, the total amount disbursed to me was about {$60000.00} ( {$33000.00} subsidized/ {$28000.00} unsubsidized ). Likewise for the studentaid.gov website. Not only is that amount consistent with the amounts disbursed up until and including the disbursement dated XX/XX/XXXX, but it was also the total of the first consolidation loan, which corroborates that amount. Subsequent to the first consolidation, there were two disbursements of subsidized and unsubsidized Stafford loans respectively. One disbursement on XX/XX/XXXX for a total of {$9000.00} and one on XX/XX/XXXX for {$15000.00}. The total for both of these disbursements is {$24000.00}. If you add {$24000.00} to the prior total ( whether reviewing disbursements or based on the total of the previous consolidation ), the total is {$84000.00}. There was an interest charged totaling {$1400.00}, bringing the grand total as of my final disbursement to : {$86000.00}.
Somehow, in the course of the first consolidation, approximately {$10000.00} is erroneously and fraudulently added to the total, and thereby to my principal. There is no record of such disbursement, nor was there any need for a dispersement. Likewise, no such dispersement appears on the studentaid.gov website. As such, interest was accrued on the unsubsidized portion of that fraudulent addition to the principal, and ultimately, that additional money was also incorporated into the second consolidation in XX/XX/XXXX. According to the second consolidation, there were dispersals in the amounts of {$17000.00} subsidized and {$16000.00} unsubsidized. This is not correct and is not consistent with the records of dispersement. The only dispersals made after the first consolidation were dated XX/XX/XXXX for {$4200.00} subsidized and {$5000.00} unsubsidized and XX/XX/XXXX for {$8500.00} subsidized and {$6900.00} unsubsidized, again for a total of {$24000.00}. Those are the only dispersals indicated on all of my records, are the only disbursements I received. Thus, based on that blatant fraud, the total principal for my second consolidation loan is improperly and illegally inflated. I have been paying interest on a bogus principal for more than ten years ( not including deferrals ). I demand that this total be corrected, and I be credited for all overpayment of interest on the sham principal.
With regard to the first consolidation, and the interest rates generally. As of the spring of XXXX, the interest rate on all of my loans was 2.43 %. In the summer of XXXX, I attended classes and worked at a XXXX in XXXX XXXX. The lender should have been well aware of this, as they were providing financial aid. While I was on another continent, with a twelve hour time difference, very spotty if any internet connectivity, and no phone availability, the lender and financial aid department contacted my family and duplicitously and coercively claimed that I just had to consolidate my student loans within the next 30 days to lock in the lowest interest rate possible. With very little information, and no ability to research, which the lender knew, I agreed. I was not graduating until the next year, so there was absolutely no need to consolidate at that time. Moreover, and most importantly, the interest rate for the first consolidation loan was 4.62 %, almost twice my previous rate. This is price gouging and snake oil salesmanship at its best. Total scam. And I, naively, still thought students loans were designed to be pro-student. I am so stupid. I feel like I consolidated with the proverbial XXXX XXXX. Moreover, despite the interest rates being at historic lows in the XX/XX/XXXX due to the financial crisis, and despite my excellent credit rating, the interest rate for my second consolidation loan was even higher at 5.62 %. This is an outrage. My interest rate for the duration of all of the loans should be adjusted to the rate it was at before the fraud was perpetrated : 2.43 %, and any overpayment should be credited towards the principal.
Finally, as I mentioned previously, I entered law school with every intention of going into public interest. My friends from orientation can attest to that. By the summer of XXXX, I had accepted a public interest position starting in XX/XX/XXXX as a law clerk in the XXXX Common Pleas Court. This clerkship paid approximately $ XXXX/year. Pursuant to my initial goal, I have remained in public interest for the duration of my career, working at the Disciplinary Board in XXXX, the U.S. Department of Labor from XXXX through XXXX, and the USPS from XXXX until present. As such, I was fully under the impression that my second consolidation in XX/XX/XXXX ( right in the midst of the bar exam, I might add ) was into the Federal Direct Public Interest Forgiveness Loan. This was a newer option at the time, but I one hundred percent believed that I had properly consolidated into the proper loan. Due to my meager salary as a clerk, I had no choice but to defer my loans until the beginning of XXXX. When I logged into my borrowers account to request the deferral in XXXX, the website clearly indicated the loan type as DIR, or Federal Direct, the type of consolidation loan used for Public Interest Loan Forgiveness ( PILF ). Likewise, when I resumed making payments, the account summary page continued to state DIR for the loan type. Accordingly, I continued to believe that I was under the PILF, that my income based repayments were being directed toward the PILF and that my balance after 10 years of payments would be forgiven. Had the website indicated a different loan type, or even if it had not indicated any loan type, this would have prompted me to do extensive research, determine the loan type, and if it were found to be incorrect, I could have refinance into a PILF Loan at any time without having wasted time and/or money making payments that did not apply. How do I know thats what I would have done because in approximately early XXXX, as I thought I was nearing the time to start worrying about PILF paperwork and also was looking to purchase a home, I checked the lenders website, and it now didnt indicate anything for the loan type. It was only at this time and by researching on the studentaid.gov website that I determined that I was somehow NOT in the proper loan, and rather somehow ended up in a FFEL loan. And moreover, that the FFEL loan was not even transferred back to the Department of Education like other FFEL loans were due to massive fraud. Great. I was so despondent and defeated that Ive been basically able to face this problem until now. I literally get nauseous whenever I even think about this horrible situation and the despicable conduct of the lender. Plus, I feel embarrassed and stupid for thinking this process was in any way for my benefit. Of course I should have been in a public interest loan. The lender knew that I was working in public interest from day one. They also knew that I had to defer paying my loan due to my meager public interest salary, which is priestly the reason for the PILF. And the fact that they mislabeled the loan is just insult on top of injury. Yes, I was a stupid XXXX to have any faith or trust in my lender, but I didnt deserve to be deceived and shouldnt have had to foresee that. The lenders dishonest and unscrupulous actions prevented my ability to foresee or correct any errors. I should be place din the proper loan consolidation and the income based repayments Ive been making for years should absolutely be applied to that consolidation.
In short, I was robbed when the lender tried to slip in an extra {$10000.00} into my principal and the the lender extorted additional interest based on that theft. Then I was coerced and conned into a higher interest rate. And finally, I was deceived and intentionally defrauded from my ability to have my loan properly forgiven. At this point, I have paid back all of the money I actually borrowed, especially if you account for the incorrect principal and rates. All I want is the treatment I thought I was getting from the start. Im not trying to get more than I deserve, although I wouldnt argue- considering. It is not impossible that there are causes of action with investigating with attorneys, or even as part of existing class action suits.
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07/09/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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*** To begin, I would like to ensure you have and ONLY RETAIN current, TRUE, CORRECT, COMPLETE and MANDATED REPORTED information per FCRA regulations, any and all others I DEMAND, as is my RIGHT ( XXXX ) to do so, that you annul and all deficient of any condition, mentioned or not! I DO NOT AUTHORIZE you to mis-report any mis-information now or ever, please review and ENSURE your adequate and full accordance to the laws upon which govern your practice of reporting consumer credit profiles. My only first and last name are : XXXX XXXX. My only address is : XXXX XXXX XXXX, XXXX CA XXXX I have provided a copy of my identification documents for you to verify my social security number and date of birth. I do NOT have any OTHER NAMES, ADDRESSES, SSNs or DOBs and I do NOT desire any OTHER personal information to be retained or reported, if ANY DELETE NOW or produce PROOF of your legitimate AUTHORITY to retain much less report without infringing my consumer rights or I will be forced to file a complaint with the Consumer Financial Protection Bureau. RE : Unauthorized and or possibly Fraudulent, certainly unproven to be compliant with mandated proof of permissible purpose allegation of Credit Inquiry ( XXXX ) by Original Creditors on my XXXX, XXXX and XXXX XXXX XXXX. -- - To Whom It XXXX Concern, In the course of recently screening my personal XXXX credit report,? I observed what obviously appears to be likely some unauthorized and or fraudulent credit inquiries and undoubtedly ones deficient of the compliant proven permissible purpose ( to be retained or reported lawfully ) allegedly made by the following Original Creditors : XXXX. The inquiry was not authorized -XXXX / XXXX XXXX Date of inquiry : XX/XX/XXXX, Please remove this inaccurate information from my credit report.
XXXX XXXX XXXX Date of inquiry : XX/XX/XXXX - Please remove this inaccurate information from my credit report.
-XXXX Date of inquiry : XX/XX/XXXX Please remove this inaccurate information from my credit report. _____ XXXX. PLEASE VERIFY IDENTITY OWNERSHIP AND ACCURACY OF THIS ACCOUNT. XXXX / XXXX Account Number : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity.
XXXX. PLEASE VERIFY IDENTITY OWNERSHIP AND ACCURACY OF THIS ACCOUNT. XXXX / XXXX XXXX XXXX - Account Number : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY IDENTITY OWNERSHIP AND ACCURACY OF THIS ACCOUNT. XXXX Account XXXX : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY IDENTITY OWNERSHIP AND ACCURACY OF THIS ACCOUNT. XXXX- Account XXXX : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY ACCURACY OF PAYMENT HISTORY AND INCORRECT REPORTING OF " LATE PAYMENTS '' ON THIS ACCOUNT. PAYMENT WAS NEVER LATE : XXXX XXXX Account Number : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY ACCURACY OF PAYMENT HISTORY AND INCORRECT REPORTING OF " LATE PAYMENTS '' ON THIS ACCOUNT. PAYMENT WAS NEVER LATE : XXXX XXXX Account XXXX : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY ACCURACY OF PAYMENT HISTORY AND INCORRECT REPORTING OF " LATE PAYMENTS '' ON THIS ACCOUNT. PAYMENT WAS NEVER LATE : XXXX Account Number : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY ACCURACY OF PAYMENT HISTORY AND INCORRECT REPORTING OF " LATE PAYMENTS '' ON THIS ACCOUNT. PAYMENT WAS NEVER LATE : XXXX Account Number : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity XXXX. PLEASE VERIFY ACCURACY OF PAYMENT HISTORY AND INCORRECT REPORTING OF " LATE PAYMENTS '' ON THIS ACCOUNT. PAYMENT WAS NEVER LATE : XXXX Account Number : XXXX This account that is being reported negative on my credit report does not seem to be reporting accurately and legally per the Fair Credit Reporting Act ( FCRA ). You must prove that I in fact applied for this account and am the rightful owner of this account or it must be deleted from my credit report for being unable to verify my identity. This would be a violation of the FCRA and XXXX XXXX reporting guidelines set forth by the XXXX. Therefore, please remove this account or I would be forced to file a complaint with the proper authorities for reporting inaccurate information and a case of possible mistaken identity _________ I compel you to demonstrate the mandated physically verifiable proof of adequately achieved permissible purpose from the exactly lawfully identified me and or any entity legally able to render such authority or else annul via full deletion of the entire unproven derogatory allegation ( XXXX ) of inquiry claim made versus me deficient of federal reporting compliance unjustly or proof thereof. To date, there is no testimonial certificate of facts that irrefutably display that I did indeed knowingly and agreeably authorize anyone employed by this company to make any inquiry and view my XXXX credit report on this ( these ) specific dates alleged if any dates ever at all. It is my contention that either the Original Creditor ( s ) have ( has ) violated the Fair Credit Reporting Act Section 1681b ( c )., or can not or will not demonstrate evidence of doing so compliantly to reporting standards as requisite by consumer reporting regulatory laws and practices. Might it be that in reality that they were not legally entitled to make these potentially fraudulent inquiries? Obviously, you can see as I do and also as would any deciding court should I seek suit versus you that this is a serious breach of my privacy much less my consumer and potentially my civil rights. Make addend corrections now to relieve yourself of foul position of non-compliance to reporting obligations so to retain or return to the appropriate status of certified XXXX XXXX compliant reporting more over 100 % provable true, correct, complete, and timely reporting. Let there be no mistake that I am requesting that the alleging entities currently unproven to be compliant to immediately mail me a copy of my signed authorization form that gave them the right to view my credit within five ( 5 ) business days so that I can verify its validity. If need be I will require that you advised them that if they can not provide me with proof that I authorized them to view my credit report then I am within my consumer and civil rights in my demanding that they contact the credit bureaus, including you XXXX, immediately so to adequately make rectifiable removal of every one even each any and or all of the deficient of compliant unauthorized and or fraudulent hard inquiries which clearly lack demonstrated permissible purpose as required. To that end, further, I am also requesting that they remove any and all of my personal information from their records. The last XXXX of my SS # : XXXX and my Date of Birth : XX/XX/XXXX in case it is needed to locate the potentially injurious and fraudulent inquiry in their system.
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11/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am having trouble with the Public Service Loan Forgiveness ( PSLF ) program, which is managed by XXXX XXXX. This complaint is in regards to my law school loans from when I attended XXXX University College of XXXX from XXXX - XXXX.
All the loans I borrowed for law school are direct federal loans ( see attached documentation ). I have never consolidated or refinanced my loans. I am on an income-driven repayment plan through XXXX XXXX, and have been on an income-driven repayment plan through XXXX XXXX since XXXX. Furthermore, I have continuously worked at either qualifying 501 ( c ) ( 3 ) nonprofit agencies or qualifying government agencies since XX/XX/XXXX. I have continuously made monthly qualifying payments based on my income-based repayment plan since XX/XX/XXXX. Therefore, common sense and pure mathematics dictate that I have made 51 qualifying payments toward my student loan debt since XX/XX/XXXX.
However, XXXX XXXX has, by some willful stubbornness or pure magic, calculated a different number of qualifying payments in my case. According to a letter I received from XXXX XXXX on XX/XX/XXXX, I have made exactly 13 qualifying payments toward PSLF since XX/XX/XXXX. XXXX XXXX states, in this XX/XX/XXXX letter, than I began a qualifying employment period with XXXX ( a 501c3 nonprofit organization in XXXX, XXXX ) on XX/XX/XXXX and ended my qualifying employment period with XXXX on XX/XX/XXXX. Then, inexplicably enough, XXXX notes that I made zero qualifying payments during my entire qualifying employment period with XXXX. XXXX then notes that I began a new period of qualifying employment with XXXX XXXX XXXX XXXX XXXX - another 501 ( c ) ( 3 ) nonprofit in XXXX - on XX/XX/XXXX. Of special interest is the fact that XXXX XXXX notes that I made zero qualifying payments during my employment at XXXX XXXX from XX/XX/XXXX - XX/XX/XXXX, but then made 13 qualifying payments from XX/XX/XXXX - XX/XX/XXXX. How can it be that I was enrolled with the PSLF program that entire time, making monthly payments that entire time, and working for the same employer that entire time, but only made 13 qualifying payments during the eighteen months I was employed at XXXX XXXX?
Part of the confusion in all this, I believe, is that my qualifying income-driven loan repayment amount was, for a significant amount of time, XXXX dollars per month. The reason my monthly payments were XXXX dollars per month was that I was working as an XXXX XXXX volunteer at XXXX. XXXX XXXX volunteers are essentially full-time employees of the agencies where they work ( indeed, I typically worked more than 40 hours per week at XXXX ) ; however, they are considered volunteers and are therefore paid less than minimum wage. Having just graduated law school with hundreds of thousands of dollars of debt, I was living in XXXX and earning slightly more than {$1000.00} a month as an XXXX XXXX volunteer. Because XXXX XXXX determined that my income was so low that I couldn't be required to pay more than XXXX dollars per month, I was paying XXXX dollars a month during this time. I had multiple phone conversations with XXXX XXXX representatives around this time, because I was concerned that my loans had accidentally been placed in forbearance. ( Unfortunately I didn't keep records of those phone conversations because I hadn't yet grown paranoid about the possibility that XXXX was keeping inadequate records and failing to count my qualifying payments ). XXXX XXXX assured me repeatedly that, no, my loans were not in forbearance - I was simply earning too little to pay more than XXXX dollars a month under an income-driven repayment plan. To be sure, I asked XXXX XXXX if I would still qualify for PSLF since I was technically paying XXXX dollars per month. XXXX XXXX again assured me that my XXXX dollar monthly payments would qualify : that was the amount I was required to pay, based on my income, and I was paying it monthly.
It is also important to note that, although I have changed employment somewhat frequently in the past several years, XXXX XXXX only requires its participants to certify their employment once per year. Even when I have attempted to alert XXXX XXXX immediately of a change in employment, XXXX often does not process that information until my annual employment certification date rolls around. Therefore, it is my belief that XXXX did not process my changed income until XX/XX/XXXX, nine months after I began working at XXXX XXXX XXXX XXXX XXXX. Despite the delay in processing my change in employment, I was still making qualifying payments in the amount that was directed by XXXX XXXX.
The bottom line is that I have CONTINUOUSLY worked for 501 ( c ) ( 3 ) nonprofit agencies and qualifying government agencies since XX/XX/XXXX. I have continuously been enrolled in PSLF since XX/XX/XXXX, and I have never missed a monthly payment since that time. I have been making income-driven payments towards my loans through XXXX XXXX since XX/XX/XXXX. Here is a breakdown of these employment periods : From XX/XX/XXXX - XX/XX/XXXX I worked at XXXX - 501 ( c ) ( 3 ) agency in XXXX XXXX - as a full time XXXX XXXX / XXXX XXXX XXXX XXXX XXXX.
From XX/XX/XXXX - XX/XX/XXXX I worked at the XXXX XXXX XXXX XXXX XXXX - 501 ( c ) ( 3 ) agency in XXXX. I was a full-time XXXX / XXXX XXXX.
From XX/XX/XXXX - present I have worked as a full-time XXXX with the XXXX XXXX XXXX XXXX in XXXX XXXX.
Now, as for my efforts to alert XXXX XXXX of this mix-up and rectify what seemed to be a mistake on their end : Immediately after receiving the XX/XX/XXXX letter declaring that I had only made 13 qualifying payments, I called XXXX XXXX to complain. At that time I spoke with someone named XXXX ( Employee ID # XXXX ). This conversation occurred on XX/XX/XXXX and lasted approximately 20-30 minutes. XXXX first assured me that I was enrolled in the PSLF program and was making qualifying payments. She also told me that the letter sent to me by XXXX XXXX on XX/XX/XXXX appeared to contain mistaken records ; according to her calculations, I should have 44 qualifying payments on XX/XX/XXXX and not only 13 qualifying payments. XXXX told me she would put in a request to get some " human eyes '' on the problem, and that it could take up to six months for such an internal review of my past payments to occur. Since that phone conversation I have followed up with several complaint emails to XXXX XXXX, imploring them to sort out this problem and count all my qualifying payments. I have received no response from XXXX XXXX, nor has anyone independently contacted me to say that they have conducted the review that XXXX ( # XXXX ) requested back on XX/XX/XXXX.
It is now XX/XX/XXXX - more than six months after this XXXX representative named XXXX assured me that she would get some " human eyes '' on the issue. At this point, the discrepancy between my records and XXXX 's records is the difference between 51 qualifying payments and 13 qualifying payments. As I am required to make 120 qualifying payments before my loans can be forgiven, this discrepancy essentially means three years of my life. I deserve to know if it will take nine more years, or only six more years, before my loans are forgiven. That is a significant difference which significantly impacts my ability to plan for the future.
On a personal note, I want to say that I am the type of person who finds it rewarding to help people. I went to law school specifically because I wanted to help poor and needy Americans. XXXX school was difficult and stressful for me ; I had a hard time eating and sleeping, especially during first year, because I am a sensitive person and the cutthroat, competitive atmosphere was toxic for me. Still, I persisted because I knew that my XXXX XXXX would eventually be a powerful tool to help the underprivileged. I graduated on time in XXXX and started doing XXXX XXXX work in XXXX through XXXX. The work I did in XXXX XXXX was heartbreaking - young XXXX boys, aged XXXX, and XXXX, would come into my office to tell me how they didn't have anyone looking after them - nobody who cared about them. They had never ventured beyond their gang-dominated neighborhoods - never even seen XXXX XXXX - because it was too dangerous. XXXX XXXX XXXX work I did made me want to have more direct involvement with these children, so in XX/XX/XXXX I made a job switch : I went to work directly with gang members on the south side of XXXX, through a nonprofit called the XXXX XXXX XXXX XXXX XXXX ( XXXX ). XXXX was not an easy place to work. For the first time in my life, I felt self-conscious about being XXXX ; I questioned myself, my privilege, my culture, and my identity. I wept with the rest of our staff when a young man involved in our programs was shot and killed by a rival gang member. I sank into periods of XXXX, wondering if our after-school programs and intervention efforts were truly making a difference in the hard and sad lives of these young men. Finally, after reading the bestselling book " XXXX XXXX '' by XXXX XXXX, I decided I wanted to help our young men at XXXX by representing them in their legal cases. This journey quickly led me to realize that I wanted to do more legal work and cut back on grant writing, which is why I moved to XXXX to work for the XXXX XXXX XXXX XXXX. This work is not easy either ; the caseload is relentless, and my clients are typically ungrateful - most are mentally ill and extremely poor. But I don't do it for the gratitude ; I do it because it is important work, because the system is already stacked against the poor and they deserve to have someone in their corner, fighting for them.
I tell my personal story - not to waste your time or introduce sentimentalism - but to let you know how important PSLF is. It's important that people do not lose hope in the program. There is no way that someone like me, from an average middle-class family, could bear to exist under the weight of {$300000.00} of student loans without the promise of PSLF. Lately I have been reading more and more complaints and articles online about XXXX XXXX and PSLF ; their record-keeping is terrible, and the program often misleads participants as to whether or not they qualify. This is wrong. Good, hardworking people - people who make personal and financial sacrifices by serving the poor - deserve to know that PSLF is going to come through for them. Those who do difficult, demanding, and thankless work to make America a better country deserve to know that the American government recognizes and appreciates these efforts. In a society that values money above all else, it has never been more important to recognize and acknowledge those who are driven - not by money - but by the prospect of providing support and advocacy to those who are less fortunate.
I am attaching documentation.
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08/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
To Whom It May Concern : I am communicating with you directly as requested regarding concerns/ issues with my credit report. This letter represents my formal request to again dispute the aforementioned accounts as well as inquiries which are illegally being reported on my account. It was communicated to me to reach out to each individual agency to expedite the removal. As of the date of this letter, it has been over thirty days with no compliance to the Fair Credit Reporting Act ( FCRA 15 U.S.C. 1681 ) enacted by the United States Congress. By their findings, it is now my legal right to have these accounts and inquiries ( FCRA 15 U.S.C. 1681n ) removed. I understand the individual in receipt of this letter is most likely not an attorney. Therefore, I have attached the laws and definitions to educate any person of my legal rights in the United States of America. I appreciate you understanding how this adversely affects me and is in violation of my rights. Thank you for helping me take this federal matter seriously! Regards XXXX XXXX Accounts Requiring Immediate Updating : AES/XXXX XXXX with account # XXXX for 2 accounts that have already been PAID for amounts of {$2600.00} and {$1300.00} but is reporting inaccurately on all 3 credit bureaus. You are reporting that it has Late Payments on this account and that is not true.
Unapproved Inquiries Please be aware the following inquiries are plaguing my report. I have communicated with the agencies whom I believe to be responsible for this violation. I have not received any correspondence for the following accounts below. Please remove these adverse inquiries immediately.
US SM BUS ADMIN ODA XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX/XXXX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XXXX XX/XX/XXXX ; XXXX XXXXI XX/XX/XXXX ; XXXX XX/XX/XXXX ; XXXX XXXX XX/XX/XXXX ; XXXX XXXX XXXX XXXX XX/XX/XXXX 15 U.S. Code 1681 - Congressional findings and statement of purpose ( a ) Accuracy and fairness of credit reporting The Congress makes the following findings : ( 1 ) The banking system is dependent upon fair and accurate credit reporting. Inaccurate credit reports directly impair the efficiency of the banking system, and unfair credit reporting methods undermine the public confidence which is essential to the continued functioning of the banking system. ( 2 ) An elaborate mechanism has been developed for investigating and evaluating the credit worthiness, credit standing, credit capacity, character, and general reputation of consumers. ( 3 ) Consumer reporting agencies have assumed a vital role in assembling and evaluating consumer credit and other information on consumers. ( 4 ) There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. ( b ) Reasonable procedures It is the purpose of this subchapter to require that consumer reporting agencies adopt reasonable procedures for meeting the needs of commerce for consumer credit, personnel, insurance, and other information in a TYPE OF ISSUE Information belongs to someone else manner which is fair and equitable to the consumer, with regard to the confidentiality, accuracy, relevancy, and proper utilization of such information in accordance with the requirements of this subchapter. 15 U.S. Code 1681a - Definitions ; rules of construction ( a ) Definitions and rules of construction set forth in this section are applicable for the purposes of this subchapter. ( b ) The term person means any individual, partnership, corporation, trust, estate, cooperative, association, government or governmental subdivision or agency, or other entity. ( c ) The term consumer means an individual. ( d ) Consumer Report. ( 1 ) In general.The term consumer report means any written, oral, or other communication of any information by a consumer reporting agency bearing on a consumers credit worthiness, credit standing, credit capacity, character, general reputation, personal characteristics, or mode of living which is used or expected to be used or collected in whole or in part for the purpose of serving as a factor in establishing the consumers eligibility for ( A ) credit or insurance to be used primarily for personal, family, or household purposes ; ( B ) employment purposes ; or ( C ) any other purpose authorized under section 1681b of this title. ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; ( ii ) communication of that information among persons related by common ownership or affiliated by corporate control ; or ( iii ) communication of other information among persons related by common ownership or affiliated by corporate control, if it is clearly and conspicuously disclosed to the consumer that the information may be communicated among such persons and the consumer is given the opportunity, before the time that the information is initially communicated, to direct that such information not be communicated among such persons ; ( B ) any authorization or approval of a specific extension of credit directly or indirectly by the issuer of a credit card or similar device ; ( C ) any report in which a person who has been requested by a third party to make a specific extension of credit directly or indirectly to a consumer conveys his or her decision with respect to such request, if the third party advises the consumer of the name and address of the person to whom the request was made, and such person makes the disclosures to the consumer required under section 1681m of this title ; or ( D ) a communication described in subsection ( o ) or ( x ). [ 1 ] ( 3 ) Restriction on sharing of medical information.Except for information or any communication of information disclosed as provided in section 1681b ( g ) ( 3 ) of this title, the exclusions in paragraph ( 2 ) shall not apply with respect to information disclosed to any person related by common ownership or affiliated by corporate control, if the information is ( A ) medical information ; ( B ) an individualized list or description based on the payment transactions of the consumer for medical products or services ; or ( C ) an aggregate list of identified consumers based on payment transactions for medical products or services. ( e ) The term investigative consumer report means a consumer report or portion thereof in which information on a consumers character, general reputation, personal characteristics, or mode of living is obtained through personal interviews with neighbors, friends, or associates of the consumer reported on or with others with whom he is acquainted or who may have knowledge concerning any such items of information. However, such information shall not include specific factual information on a consumers credit record obtained directly from a creditor of the consumer or from a consumer reporting agency when such information was obtained directly from a creditor of the consumer or from the consumer. ( f ) The term consumer reporting agency means any person which, for monetary fees, dues, or on a cooperative nonprofit basis, regularly engages in whole or in part in the practice of assembling or evaluating consumer credit information or other information on consumers for the purpose of furnishing consumer reports to third parties, and which uses any means or facility of interstate commerce for the purpose of preparing or furnishing consumer reports. ( g ) The term file, when used in connection with information on any consumer, means all of the information on that consumer recorded and retained by a consumer reporting agency regardless of how the information is stored. ( h ) The term employment purposes when used in connection with a consumer report means a report used for the purpose of evaluating a consumer for employment, promotion, reassignment or retention as an employee. ( i ) Medical Information. The term medical information ( 1 ) means information or data, whether oral or recorded, in any form or medium, created by or derived from a health care provider or the consumer, that relates to ( A ) the past, present, or future physical, mental, or behavioral health or condition of an individual ; ( B ) the provision of health care to an individual ; or ( C ) the payment for the provision of health care to an individual. [ 2 ] ( 2 ) does not include the age or gender of a consumer, demographic information about the consumer, including a consumers residence address or e-mail address, or any other information about a consumer that does not relate to the physical, mental, or behavioral health or condition of a consumer, including the existence or value of any insurance policy. ( j ) Definitions Relating to Child Support Obligations. ( 1 ) Overdue support. The term overdue support has the meaning given to such term in section 666 ( e ) of title 42. ( 2 ) State or local child support enforcement agency. The term State or local child support enforcement agency means a State or local agency which administers a State or local program for establishing and enforcing child support obligations. ( k ) Adverse Action. ( 1 ) Actions included.The term adverse action ( A ) has the same meaning as in section 1691 ( d ) ( 6 ) of this title ; and ( B ) means ( i ) a denial or cancellation of, an increase in any charge for, or a reduction or other adverse or unfavorable change in the terms of coverage or amount of, any insurance, existing or applied for, in connection with the underwriting of insurance ; ( ii ) a denial of employment or any other decision for employment purposes that adversely affects any current or prospective employee ; ( iii ) a denial or cancellation of, an increase in any charge for, or any other adverse or unfavorable change in the terms of, any license or benefit described in section 1681b ( a ) ( 3 ) ( D ) of this title ; and ( iv ) an action taken or determination that is ( I ) made in connection with an application that was made by, or a transaction that was initiated by, any consumer, or in connection with a review of an account under section 1681b ( a ) ( 3 ) ( F ) ( ii ) of this title ; and ( II ) adverse to the interests of the
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08/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My story is like most stories held by others who are anxiously awaiting Public Service Loan Forgiveness. I was the first in my family to attend college and I went on to pay my own way through undergraduate and graduate school at two of the top universities in Ohio.
As a kid growing up in the city of XXXX, I always knew I wanted to help people and make a difference ; but I didnt know exactly what career path that would lead me to. I graduated from the University XXXX XXXX in XXXX with a XXXX in XXXX and I was one of the first students to receive a XXXX in XXXX XXXX XXXX XXXX. I knew I had to pursue graduate school if I wanted to be employed and afford to live on my own. I immediately entered XXXX XXXX XXXX Universitys XXXX XXXX XXXX and worked diligently for two years to receive a XXXX XXXX and XXXX XXXX XXXX license.
Knowing I was graduating during the Great Recession, I acted quickly to find ways to manage my looming amount of student loan debt. I was entering the XXXX XXXX field where my first job was starting at {$26000.00} with long hours and unsafe conditions. Unlike many of my fellow classmates, I didnt have financial assistance available from my parents or other means to pay for my education. I was fortunate to have an aunt who allowed me to live with her for many years in order for me to be able to afford my monthly student loan payments and also continue to provide financial support to my aging parents.
I found the PSLF program my last year of graduate school and immediately had my eligible loans consolidated, entered an Income Based Repayment Plan and made every monthly payment. I spoke with the loan companies and the Department of Education regularly to ensure I was correctly enrolled and waited as patiently as I could for details to arise about how the PSLF would work. Once more information became available regarding the PSLF, I completed paperwork and submitted it to ensure that I was maintaining my eligibility for this program.
Over the last ten years, I have worked at five different places of employment, all of which have met the qualifications for PSLF. I have submitted all necessary paperwork, often multiple times due to the mishandling of documents by the loan servicer. I made numerous calls to clarify and correct information and to verify I was still eligible and on the path for PSLF. I have never deferred, defaulted or missed a single loan payment.
Not all public service jobs are alike. In the XXXX XXXX field, the employment opportunities are often long hours, low pay, and high stress which leads to compassion fatigue, secondary trauma and burnout. Ive read many articles related to the hardships people are facing due to misleading information about PSLF. Stories from doctors, lawyers, teachers and others. I want someone to be sure to tell the story of XXXX XXXX.
In these last ten years, I worked in XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX. I have worked with XXXX who experience XXXX XXXX and XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX and our XXXX XXXX. I have XXXX XXXX XXXX XXXX for XXXX with XXXX, XXXX policies to prevent XXXX XXXX in XXXX, and XXXX XXXX XXXX to address the XXXX crisis in our communities. I did this work because I have an unwavering belief my purpose is to serve. I did this work because I have seen how our systems continue to fail and harm our neighbors, schools and communities.
I didnt go into this field to make money or even with the knowledge that PSLF was an option. I did it to pursue my purpose to serve and try to use my gifts to influence change. And honestly, that mission has come at a cost due to the amount of sacrifices I have made to maintain my eligibility for this PSLF. Sacrifices that look like forgoing better paying job opportunities, not building a substantial savings account to buy a home, and staying in jobs where I have been XXXX XXXX.
Ten years ago, I graduated with my XXXX XXXX and started this PSLF journey. That passion fueled, service driven woman who was ready to work hard and change systems is worn down by a series of failed promises. The year I have been waiting for has come and I unfortunately do not know what lies ahead. I have completed all the necessary steps for the PSLF and have been informed over the last several months by the Department of Education that they are now manually counting my payments to determine my eligibility. They state this could take up to a year to complete. I have called relentlessly over these last ten years, took names and employee ID numbers, received different confirmations and various stories related to the fate of my student loans. I have watched them lose my paperwork several times thus delaying processing. Because of the high interest rates, my total loan amount is reaching well over {$100000.00}.
But I dont have any answe
rs. The Department of Education has informed me this week that they do not either. They are unable to give me any information related to my PSLF status and if I will even have my loans forgiven. I am so close and yet also so far away from knowing what direction I am going in. I have put off opportunities not only to make more money to support myself but more importantly, to effect change on a bigger level than any XXXX I have ever worked for. I cant move to fulfill my dreams of living near my family or starting a family of my own in fear of jeopardizing my PSLF eligibility.
My story is like many others who have been working in the XXXX XXXX field and tirelessly pursuing PSLF. Our field cant survive without this kind of loan relief. In a time where we need more XXXX XXXX we are at great risk of losing an entire industry of helpers. When I speak to students, interns and new hires looking to be in XXXX XXXX or the XXXX XXXX, I have to have an honest conversation with them about the risks that come with choosing this career path. Not only do we face the risk of XXXX, burn out and high stress levels, we also now carry the burden of not knowing if we can financially care for ourselves and our families because of the choice to be of service. For something that should feel like a gift, it is starting to feel more like a punishment.
I hold a lot of privilege as a XXXX woman who has received a XXXX XXXX degree and maintains a successful career. I do not take the opportunity for PSLF for granted and have gone above and beyond to meet the qualifications for this program. If sharing my student loan debt experience can help catalyze change to support others in this field than I want to be sure I use my voice as an instrument of change.
I appreciate you taking the time to listen to my story and I would be grateful for the opportunity to discuss this further.
Timeline Please note : calls were made regularly to verify eligibility for PSLF, paperwork was submitted regularly and on time to prove income for IBR, payments were made monthly with no lapse of time or delay. I have documentation and proof of payment since XX/XX/XXXX.
XX/XX/XXXX- graduated from the University XXXX XXXX XX/XX/XXXX-graduated from XXXX XXXX XXXX XXXX XX/XX/XXXX- applied for loan consolidation with XXXX XXXX XX/XX/XXXX-application accepted and loans consolidated through XXXX XXXX with Income Based Repayment ( IBR ) XX/XX/XXXX- received a letter stating XXXX XXXX sent me an Income Contingent Repayment ( ICR ) letter in error when I have and continue to be on the Income Based Repayment ( IBR ) plan.
XX/XX/XXXX-XXXX XXXX informed me that they were transferring my account to XXXX XX/XX/XXXX-received notice from XXXX they were putting my loans in forbearance, rectified via the phone that this was an error due to glitches with loan transfer from XXXX XXXX.
XX/XX/XXXX- Employee Certification submitted to XXXX XX/XX/XXXX-notification from XXXX that my loans are to be transferred to FedLoan XX/XX/XXXX-employee certification submitted to Fed Loan XX/XX/XXXX-Employee certification re-submitted to Fed Loan XX/XX/XXXX-received notice from Fed Loan that only employment from XX/XX/XXXX-XX/XX/XXXX is recognized as certified employment for PSLF. Spoke with representative on the phone that this is an error and still reviewing.
XX/XX/XXXX-received letter from Fed Loan stating that I have only made 50 qualifying payments total and that I have 70 more remaining putting me at a PSLF eligibility date of XX/XX/XXXX.
XX/XX/XXXX-spoke with Fed Loan regarding letter and was informed this was a blanket letter that went out to all borrowers and that my Employee Certification was approved ( please note I did not receive any kind of electronic or written notification ) and that the final step is to manually county my remaining payments. She stated this could take 1 month to 1 year.
XX/XX/XXXX-Contacted Fed Loan to follow up on status of manual recount of repayments. Was informed that my loans are still being recounted and that I should not contact as Fed Loan will notify me when the review is complete.
XX/XX/XXXX- received another update from Fed Loan stating they reviewed my application and once again same results, 50 payments made, 70 remain. I contacted them because this was a more detailed letter that stated this year alone I only made six payments when I had the payment record right in front of me on their website. I was informed that if I had payment documentation to upload it to the website because they are very overwhelmed and could use the help.
XX/XX/XXXX- all ten years of loan payment documentation as well as IRS statements were uploaded to my Fed Loan file. I contact Fed Loan on XX/XX/XXXX to ensure they received it and they verified they did and they would mark it as escalated.
XX/XX/XXXX- received an electronic letter stating During a review of your loans, we removed an Administrative Forbearance that was previously applied to your loans because we received updated information that changed your eligibility. See below for updated details on your impacted loans.
XX/XX/XXXX- received an email update informing me that my payment count review has been updated and that I am scheduled for PSLF XX/XX/XXXX XX/XX/XXXX- contacted Fed Loan who informed me that my initial payments in XX/XX/XXXX/XX/XX/XXXX were not under the correct plan so they dont count. She also informed me that payments from XX/XX/XXXX until now have not been counted because I need to resubmit Employee Verification forms. **None of this information has been provided to me in the past and I have had regular if not weekly phone calls with DOE .
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05/22/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Chat Transcript on XX/XX/XXXX with AES reps. The first representative " XXXX '' seemingly ended the chat abruptly for no reason. The second representative was combative over me asking questions that she clearly couldn't understand how to answer. She kept insisting she answered my question when her answer had nothing to do with my question. I already know the process behind their payment processing times, but that was not the question I asked. I felt the representative was becoming insufferable and overbearing. I don't appreciate rudeness such as this coming from people who are supposed to be acting professional, and also get paid to do a job.
Session started between XXXX and XXXX XXXX : Payments and Billing Questions XXXX : Thank you for contacting us. My name is XXXX and my employee ID is XXXX. May I have your first name please?
XXXX : This is XXXX.
XXXX : Hello XXXX. How can I assist you today?
XXXX : Here is a transcript of the conversation with " XXXX ''. Employee ID XXXX. She ended the conversation abruptly without answering any questions. I'm not happy XXXX : XXXX : Payments and Billing Questions XXXX : Thank you for contacting American Education Services ( AES )! My name is XXXX and my employee ID is XXXX. May I have your first name please?
XXXX : Hello Employee # XXXX. Please confirm that your staff have received recent messages which were sent. My first name is XXXX. I must advise you that any rude behavior including inappropriate blocking of the feature may result in me calling in and reporting your behavior to a supervisor, so I would proceed with extreme caution and be as pleasant as possible.
XXXX : I am currently reviewing your account, sorry for the delay.
XXXX : Hello XXXX!
Please accept our apology for any inconvenience or confusion that this situation may have caused you.
Give me a few moments to research your account.
XXXX : A payment is scheduled for XX/XX/XXXX for {$400.00}. Remember, 2 business days will not be acceptable, even if it takes your company that long to process it. If the payment is not processed by end of day on XX/XX/XXXX, an additional CFPB complaint will be filed and a separate complaint with the Attorney General 's office will be made. There is already 2 ethics complaints made against your agency for Discriminatory behavior including retaliation.
XXXX : This is also a reminder that all mailed correspondence will be sent back to your Agency going forward unopened.
XXXX : Any re-mailing of this correspondence will be again sent back.
Agent session ended unexpectedly.
XXXX has exited the session.
The conversation has been ended.
XXXX : I apologize XXXX. There are a few representatives who are having some technical issues. Please give me a few moments to review your account.
XXXX : Is this habitable behavior from your staff or acceptable behavior that you condone from an operational perspective?
XXXX : What gives your staff the right to just end conversations when I'm simply asking questions?
XXXX : And your agency wonders why states continue to pursue class action lawsuits for mismanagement of accounts.
XXXX : I am attempting to assist you with your inquiry. Please allow me a few moments to review your account as well as all notes on your account.
XXXX : With all due respect and fairness XXXX, the " Technical issues '' excuse is a flat out lie.
XXXX : That's something that people use when they're caught doing things they shouldn't XXXX : I was also surprised that your chat Agent " XXXX '' is still employed. She blocked my access in the past inappropriately. It would appear no corrective action was initiated on my behalf.
XXXX : Please be advised, online accounts may be blocked in the event a borrower is verbally abusive or threatening.
XXXX : There was no abusive contact on the part of me. Now, XXXX 's conduct by blocking me was abusive and wasteful.
XXXX : And if it were up to me, she'd be fired.
XXXX : Your employees on the phone even said her behavior was not professional.
XXXX : To review what was discussed with XXXX, you had indicated that you had a scheduled payment for the amount of {$400.00}, with the effective date of XX/XX/XXXX. Is this correct?
XXXX : Yes. Do you not see this scheduled?
XXXX : You need to make sure it's processed accordingly.
XXXX : Yes, I see the scheduled payment for {$400.00}. Your payment will be applied for the effective date of XX/XX/XXXX, regardless of processing time.
XXXX : The online status of the payment can not say it's past due on XX/XX/XXXX.
XXXX : If it is, I'm going to blame you.
XXXX : If a payment is not made by XX/XX/XXXX there could be additional consequences. However, you scheduled your payment for XX/XX/XXXX.
XXXX : Did you not read my statement about this saying it can not be listed as past due on XX/XX/XXXX on the online account? On the physical date of XX/XX/XXXX, when I login to the account, if it says past due, then it is obvious what you're saying is incorrect.
XXXX : I am currently reviewing your account, sorry for the delay.
XXXX : Please make sure XXXX hasn't blocked my access as of the time of this chat. I ended up getting her before you and I suspect she may try and block my access out of retaliation for filing a grievance against her.
XXXX : Yes, I read what you had wrote and I am trying to assist you. Please indicate where in your online account it indicates it can not be listed as past due on XX/XX/XXXX.
XXXX : Anywhere in the online account.
XXXX : It can not say that it's past due after I scheduled it for a day prior. While it may not be posted, that doesn't mean it's past due. Keep in mind I take screenshots XXXX : I am not showing that your online account is blocked. I also can not locate in your online account where there is any verbiage that states your account can not show past due on XX/XX/XXXX.
XXXX : I see a statement that shows " As of XX/XX/XXXX, your account is now 27 days past due.
If you did not make a payment yet, you can choose to pay online right now. '' XXXX : The reality is, that your organization can not seem to properly update anything correctly. In hindsight, if a payment was scheduled to be processed ON XX/XX/XXXX, why would it still say past due ON XX/XX/XXXX? Shouldn't it say " Processing '' or " Pending ''. That makes me think that because your system thinks it's past due when it really isn't given that I've effected the payment, your agency will mis-report to the Credit Bureaus XXXX Which has happened in the past.
XXXX : Once the payment is scheduled for a date to be effective, you can not just claim days after the fact that the payment is still past due XXXX : just because it takes your agency a # of days to process it just means that you don't have your system programmed appropriately to remit a payment XXXX : Payments are applied for the effective date they are scheduled, regardless of the processing time. For example, if your payment is scheduled for XX/XX/XXXX and it doesn't process until XX/XX/XXXX or XXXX, it will still be applied for XX/XX/XXXX.
XXXX : well that's all find and dandy XXXX XXXX, but you're missing the point. The point is while it may be effective for that date on a date in the future, the system still reports the payment as past due days after I effected it.
XXXX : I am XXXX XXXX. And I am sorry, but I can not change nor manage the processing time for payments.
XXXX : I apologize. That was a typo XXXX : And are you misunderstanding what I'm saying?
XXXX : Is there anything else I can assist you with today that we have not already discussed during this chat session?
XXXX : You are not understanding my questions, obviously because the answers you are giving has to do with payment processing times instead of why it shows that the payment is past due online when it's really not past due.
XXXX : If you do not know the answer, that's all you have to say XXXX : don't lie and try and provide an answer that has nothing to do with the question.
XXXX : I have already addressed this question. Payments take up to two business days for processing.
XXXX : That is not an answer that is related to the question mam.
XXXX : What are you not getting?
XXXX : The question has nothing to do with the payment processing time. It has to do with how it displays online a day AFTER it's been scheduled to be effected.
XXXX : You will also see online that is shows as pending, correct?
XXXX : no, that's not what i see when a day has come and gone for the date it was meant to be applied for.
XXXX : I still see " Past Due '' a day later.
XXXX : That needs to be fixed.
XXXX : Sounds like maybe you didn't enough training or maybe need re-training?
XXXX : These are simple questions.
XXXX : I am currently reviewing your account, sorry for the delay.
XXXX : XXXX, I have already addressed this inquiry. I had indicated the processing time for payments and that a payment would still be applied for the effective date submitted regardless of the processing time.
XXXX : XXXX, that answer has nothing to do with the question.
XXXX : XXXX, stop repeating yourself with an answer that it not related to the question.
XXXX : I'm putting this entire transcript in a CFPB complaint.
XXXX : the CFPB needs to see the types of answers I am given.
XXXX : Your answer XXXX is not something I asked.
XXXX : You wanted to know why your account shows past due a day or two days after you have made a payment, which I have answered. I had indicated that it can take up to two business days to process payments and that your payment would still be applied for the effective date it was made, regardless of processing time.
XXXX : That is your process, but that doesn't answer why it shows past due online.
XXXX : There is no reason it should say past due a day later when I've scheduled it for a day prior.
XXXX : How many times do I need to explain this?
XXXX : I am currently reviewing your account, sorry for the delay.
XXXX : I am submit your concerns to the appropriate department to have this matter looked in to. However, there is no guarantee they will be able to honor the request.
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08/15/2022 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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I stopped paying on my private student loan due to the fact that there is legal precedent that the owner of the loan, National Collegiate Trust ( NCT ), purchased my loan and many others in a manner that does not provide the legal ownership or the right to collect.
The loan service provider and debt collector, American Education Services, has been giving me the runaround for over two years regarding this issue.
American Education Services ( AES ) maintains that they do not originate loans and are not involved in the changing of hands when debt is bought and sold, yet somehow they are the same company who I originally set the loan up with in XXXX.
I have been trying to get AES to provide me with proof of ownership from NCT, or at the very least provide me with contact information so that I could negotiate a settlement, for over two years. They refuse to give me any contact information or even speak to NCT on my behalf. I have spoken with many, many different agents at AES about this issue and even sent them the publication on the CFPB website about how NCT has been fined millions of dollars by the CFPB for false debt collection practices.
AES provided me with several different " account management '' companies that service NCT accounts, a XXXX XXXX Co, and XXXX XXXX XXXX.
As far as I can tell these are just shell companies, as I have contacted both several times to inquire about my loan account with NCT, and neither of them have any record of my loan even existing.
American Education Services also works as the debt collection agent for the companies they service, and as such, have been calling me nonstop for months trying to get me to pay on a loan that they can't even prove is legal.
I flexed my rights, and sent them via certified mail a cease and desist letter and a request for debt validation. A copy of the letter is included below.
Despite the receipt of a debt validation request and a cease and desist contact, AES continued to harass me with debt collection attempts, and I informed every agent on every call that they were contacting me illegally as I have issued, within my rights, a cease contact order and a legal verification of debt, which must be provided within 30 days in accordance to the Fair Debt Collection Practices Act.
They also sent me a letter stating that despite my " request '' to cease contact, that they were obligated to continue contacting me anyway.
Cease and Desist [ person information redacted ] XX/XX/XXXX American Education Services XXXX XXXX XXXX XXXX, PA XXXX Re : American Education Services XXXX Account Service Provider for NCT ( National Collegiate Trust XXXX Account # [ redacted ] I am writing in regards to the account above. Please verify the above-reference debt as required by the Fair Debt Collection Practices Act.
I have called in and explained many times that I have reason to believe that NCT does not have legal ownership of this loan, and that they have been collecting on it illegally and fraudulently. There is a significant precedent for the loans acquired by NCT in XXXX not having been property registered or signed over in a legal manner. Furthermore, the guarantor of the loan, XXXX, very quickly went bankrupt in the months after the procurement of these loans. I have already submitted documentation verifying all of this information to American Education Services, along with links directly to the Consumer Financial Protection Bureau website explaining the illegal practices.
I have asked for documentation regarding Proof of Ownership several times, documentation that I am legally entitled to, and must legally be provided within 30 days of request under the Fair Debt Collection Practices Act. I did not receive this documentation, despite multiple requests, for over eleven months, the fourth time I requested it be sent out. Since American Education services refuses to give me direct contact information for NCT, and will not contact them on my behalf, I am holding American Education Services responsible for past and/or future breaches of the law regarding this account.
I have already mailed in a similar letter in XXXX, which your company chose to disregard.
I must be provided Proof of Ownership Documentation from NCT. Simply sending another copy of the original promissory note will not suffice. Furthermore, this documentation must be sent in a timely manner. Under the Fair Credit Reporting Act, if I am not provided with this documentation within 30 days of receipt of this request, the debt must legally be removed from my credit report.
Aside from verification of the debt, in the form of Proof of Ownership, do not contact me about this debt. The Fair Debt Collection Practices Act, 15 USC Section 1692c requires that you honor this request. Any attempt to contact me will be recorded, documented, and submitted to be used against you in court. Any correspondence other than the requested documentation will be considered harassment.
I have repeatedly explained the situation, asked for you to cease harassing me, and will no longer tolerate it. Copies of this letter have been forwarded to the Consumer Financial Protection Bureau, the Federal Trade Commission, and the North Carolina Department of Consumer Affairs.
RESPONSE FROM AES Dear [ name redacted ] : WHY WE ARE CONTACTING YOU We are responding to a recent request to stop contacting you regarding your educational student loans serviced by American Education Services ( AES ).
WHAT YOU NEED TO KNOW Notwithstanding your request, we are required to continue servicing the account for the loan owners. This means we must continue communicating with you regarding the status of your account until it is either paid-in-full or transferred for nonpayment. In addition to communications from us, if your account is past due, you may receive communications from third-party collection vendors that are engaged by or on behalf of your loan owners. We will forward your request to such third-party collection vendors, which may honor your request to stop contacting you. Please note that when we contact you, the representative will always indicate who the call is from. Please note that your request will only be communicated to a third-party collection vendor with respect to your account. If you have a co-signer, your request will not apply to your co-signer, and if you are a co-signer, the request will not apply to the borrower. Any other party to your loans may submit a separate, written request.
ACTION YOU NEED TO TAKE When we communicate your request to no longer be contacted to the applicable third-party collection vendors, it will continue to be communicated until revoked by you in writing. Because you may no longer receive communications if your loan is past due and outsourced to a third-party collection vendor, it is important for you to closely monitor the status of your account and to contact us to discuss any repayment options and alternatives that may be available to assist you in managing your education loan obligation. If you would like to revoke your request, please email us directly through your online management tool, Account Access or submit a written request to the correspondence address listed below : American Education Services XXXX XXXX XXXX XXXX, PA XXXX Note for Federal Trade Commission XXXX Consumer Financial Protection Bureau XXXX and NC Department of Consumer Affairs XXXX XXXX XX/XX/XXXX : The cease and desist letter above was sent via certified mail and received by American Education Services XXXX XX/XX/XXXX.
I received a debt collection call at XXXX the next morning, XX/XX/XXXX ; and another at XXXX on XX/XX/XXXX, as well as emails notifying me of delinquency. I received further calls on XX/XX/XXXX at both XXXX and XXXX. I have repeatedly told every representative as well as an account manager that the cease and desist was sent, received, and that all collection calls made inside of the 30 days pending receipt of my debt validation are all harassment and illegal. When I originally sent the letter I called them to inform them what it was and that it was on its way, and explained to the representatives that called me that they have received a cease and desist letter, therefore the calls are harassment. The representative that called on XX/XX/XXXX confirmed that they had received the letter but it had not been processed yet.
On XX/XX/XXXX, they sent me a letter to my paperless inbox stating that they would only communicate the cease of contact to their third party collection vendors, but they themselves were obligated to stay in contact. I have only received collection calls from American Education Services, and no third party vendors ever, to my knowledge.
American Education Services contacted me yet again on XX/XX/XXXX at XXXX. I called back and explained to the agent that they were now not only violating the cease and desist, but also past the required 30 time frame to send me debt verification. The agent was under the impression that I was recording the conversation ( I was not. ) She stated that American Education Services policy is that they do not consent to being recorded, despite the fact that they record all phone calls. I later spoke with an account manager, who refused to answer any of my questions ; why are you still contacting me? Why havnt I been sent the documentation Ive requested? Why does your company think they are above the law, referencing the letter sent on XX/XX/XXXX, copied below? I also asked about the recording policy, and he stated that while they only record for quality assurance and training, customers who call in and record are most likely using the recording for legal purposes and therefore they are not allowed to discuss anything on a recorded line.
Im no lawyer, but from my understanding of the law regarding informed consent, only one party has to be aware of a phone call being recorded, and being that AES holds my sensitive personal information, and I as a consumer have a right to information regarding my contract, this seems very shady.
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07/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I moved to IL in XX/XX/XXXX struggling to overcome addition to XXXX. If you did n't know, only 4 % of people that get on XXXX can get off of it without going to XXXX XXXX XXXX. I am among that 4 % because I moved to XXXX to change my life and be a mother to my then XXXX year old daughter. I obtained an entry level position with the XXXX XXXX XXXX that was part time. But that was not enough to support myself much the less a child so I started doing everything that I could to get on full time and promote up. In order for me to move up I had to get a higher education. At this point in time, because I had my daughter when I was XXXX, I only had a XXXX for an education and I was familiar with the internet but I would not say that I was skilled with it. I did n't know the true depth of scams on the internet ; all I was looking for was a way to get a degree in the least amount of time possible because I needed to make more money as soon as possible. I had to live with my mom for several years because I did n't make enough money and that just had to stop. I wanted to support myself. So I saw the ads on TV for University of XXXX and decided to look them up online and try to get more information. The online environment was perfect for me because I could work during the day and still be home to take care of my daughter in the evenings and do my class stuff. I no more than clicked on the link for their home page and entered my email and phone # and a recruiter from XXXX called me within a few minutes. I can still remember to this day that he told me everything in his playbook to make me believe that XXXX was the only place that I would be able to attend with my kind of schedule. He also vehemently encouraged me to sign up for the XXXX program instead of the XXXX 's program because the " the XXXX will pay for itself within 1 year of obtaining the XXXX because of the imminent wage increase and promotion '' he wanted me to believe I would get just for having this " accredited degree. '' He told me if I did n't like the online environment that my credits would be transferrable to anywhere in IL if it did n't work out. He told me that this degree would elevate me to a " XXXX figure income '' within 2 years of receiving my degree. Let me tell you a little bit about XXXX XXXX employment that I know now but did n't have a clue when I started XXXX. XXXX is heavily ridden with political bias and mishandled government functions. It is commonly referred to as the most politically corrupt state in the US and I believe that to be true. However, political corruption does n't accurately describe my situation as an IL citizen. Getting hired or promoted in XXXX XXXX positions is done via testing at XXXX. While they do consider your education when factoring in who they hire for certain positions, for the most part, a person has to have a XXXX administered test and " A '' grade to get or bid on any job in the state. That test does not in any way consider college education nor is a person given credit toward their grade for having an education beyond a high school diploma. If a person has an A grade and bids they are considered for the job and hired so long as there is no one else with seniority that also has a grade for that position. So needless to say, when I was told that this degree would propel me towards a higher salary, a six figure salary at that, it was a blatant lie and misrepresentation of what this higher education would do for me. I bet you 're wondering if I finished ... ..yes, as a matter of fact I did. With flying colors even, and on the dean 's list. All of that has played no part in my career because XXXX does not recognize XXXX as harboring an accredited degree program and I believe that the recruiter I spoke with that day, knew that. And he still wooed me with all the glitter and glam of having this degree that would " make me rich. '' All I really wanted out of this degree was mostly to set a good example for my daughter and to earn a salary that I could live comfortably off of. Six years later I did get that degree. I had already obtained full time employment on my own and promoted XXXX titles up from where I had started with no degree in hand. This was great for me, but it was no thanks to the useless, non-accredited degree I had. Now to add some salt to the wound that was created when I realized that I obtained a useless degree that I now owe a lot of money for .... Now that I need to start repaying the loans, my debt is now over {$50000.00} - All student loans. I never paid XXXX a penny to take the classes, absolutely everything was added to student loans. At this point I do n't even know that I should have been given student loans because I had only a XXXX to begin with and I am XXXX XXXX ( XXXX XXXX XXXX XXXX XXXX XXXX - I was only asked if I had XXXX convictions, nothing else ). I was never given an opportunity to take tests to apply real life experience as credits ; they had me hook, line and sinker and they knew it. Most of the time I never even knew how much each class was costing me. XXXX did everything for me when it came to signing up for loans and disbursing them. I never even got an invoice. XXXX was in fact, having so much fun racking up debt on my accounts that they lured me into starting my Masters program by " granting a {$10000.00} scholarship to be applied to the cost of the XXXX degree '' in lieu of beginning to pay on the loans. But by the time I started those classes, my debt had now grown to {$70000.00}. I do n't think the $ XXXX scholarship was applied to anything because I stopped taking classes as soon as I realized how much I really owed. I knew I would never be able to afford to pay those back and had to stop adding to that debt in an attempt to push repaying out to a date when I had a better income. Not with the XXXX infrastructure on a downward slide and realizing they did n't even recognize the degree I had. What was the point? I now owed as much for my student loans as I owed on the house I live in. Which I have 30 year mortgage on. Once the forbearances ran out I had to start paying something so I contacted a loan servicer ( Fed Loans I believe was one of them ) to consolidate and start making payments. They wanted payment amounts higher than my mortgage payments. How am I supposed to afford that? Now lets add insult to injury ... .. I have worked with at least 3 different student loan " servicers '' - they have all been fake so far. They charged me up front fees to process paperwork and tacked on another couple thousand dollars in interest each consolidation so the debt is over {$79000.00} now. I now owe more than what I owe for my house and car combined and I still only make {$65000.00} a year and it seems to be very promising that my income will not change any time in the near future due to the possible credit downgrade to Junk Bond status that XXXX is about to get. There is more than a good possibility that I could be completely laid off. The loan servicers want payments as high as my mortgage. I ca n't afford that especially at my current income with the possibility of a layoff. The first year the payment stayed semi-affordable at {$180.00} a month but the second year the payment more than doubled to {$450.00}. I ca n't afford payments that high because I am paying for a house and car and taking care of my daughter and IL has the highest property taxes in the nation. What am I supposed to do? Sell my house so I can pay XXXX for the junk degree I have that will never provide me with the kind of career or income they promised? I was never offered job placement or any other opportunity to find employment that fell under my degree program so I am now 5 months behind on payments because I ca n't afford the amounts they want. I am harassed daily by calls to collect and scammers trying to swindle me into a payment program that charges me just to submit paperwork. I ca n't file bankruptcy on student loans and the debt is so high I will never pay it off with affordable payments. I got signed up for the PSA forgiveness program that lets you pay for 10 years then the rest is forgiven and that is great, but the payments are only affordable the first year. I ca n't afford now or in the future, $ 400+ monthly payments. I was defrauded by the University XXXX XXXX and they need to be shut down. They have already proven just how dirty and deceitful they truly are with the XXXX recruiting practices that landed them in court for their military recruiting practices. XXXX should not be allowed to continue to do this to people because they do n't know any better. They should not be allowed to continue to profit off of their students naivety. I could not even begin to tell you how frustrating it is to see that some states have started class action law suits and are advertising on FB and other social media sites that they can get XXXX debt forgiven but " sorry, we do n't practice in IL. '' And seriously, who would want to practice in IL? The most corrupt state in the XXXX - this entire situation is a joke. If the IL Governor gets his way, I will be destitute with nothing but XXXX debt to show for all of my hard work trying to clean up my life and be a positive influence on my daughter. Just for the record - my daughter is terrified to go to college now because she does not want the debt it will cost her to attend and the risk she will have to take of being defrauded like I have been. If there is a class action law suit against them - I should be given the opportunity to join it regardless of where I live because I took classes online and my instructors were in all different states so my place of residence should not be a factor in participating in a class action law suit
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07/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I worked for the XXXX XXXX XXXX fromXX/XX/XXXX to XX/XX/XXXX and again from XX/XX/XXXX to XX/XX/XXXX as a XXXX XXXX XXXX and a XXXX XXXX to the XXXX XXXX XXXX XXXX XXXX. In XX/XX/XXXX, I began to work for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX as an XXXX XXXX. During all of this time, I was employed fulltime by the XXXX. I had a Consolidated Loan I obtained through the Federal Family Education Loan Program with a principal balance of approximately {$45000.00} upon which I was making payments to the American Education Services since XX/XX/XXXX. InXX/XX/XXXX, I began to make payments on this Loan under the Income Based Repayment Plan as part of the College Cost Reduction and Access Act of 2007. When I applied and qualified to make payments on my Loan under the Income Based Repayment Plan in XXXX XXXX XXXX through American Education Services, I believed that I would qualify for forgiveness of any remaining balance of my student loan if I continued to be employed by the XXXX or a XXXX XXXX XXXX and continued to make payments under my student loan untilXX/XX/XXXX. I never received any notification from American Education Services or any other source that in order to be eligible for public service student loan forgiveness, I had to apply to consolidate my Loan into Direct Loans through the XXXX XXXX XXXX Federal Direct Loan Program ( Direct Loan Program ).
Coincidentally, a work colleague whose sister worked at the XXXX XXXX XXXX XXXX XXXX indicated to me in XX/XX/XXXXthat in contemplation of public service loan forgiveness in XX/XX/XXXX, I could begin to get my paperwork and documentation together for that forgiveness by requesting that my former employer and current employer complete Certifications of Employment and submit them to the Department of Education for approval. Human Resource representatives from both the XXXX XXXX XXXX and the XXXX XXXX XXXX completed and submitted those Certifications to the Department of Education as I requested.
OnXX/XX/XXXX I received a Response to the Employment Certification Form submitted by the XXXX XXXX XXXX on my behalf notifying me that I am not eligible for public service loan forgiveness because I do not have eligible loan types. The following day, I called the Federal Loan Servicing Center, the entity that sent me the Response, at XXXX to find out the reason that my loans were not considered to be eligible. For the first time, after more than six ( 6 ) years of making payments under the Income Based Repayment Plan, I was told that in order to be eligible for public service loan forgiveness, I had to apply to have my Loan consolidated through the Direct Loan Program. While I was informed that I could apply for consolidation at this time for the Direct Loan Program, I also was informed that none of the regular payments that I had made on my student loans since XX/XX/XXXX would be counted in determining my ten ( 10 ) years of public service, which essentially would mean that I would be starting all over with regards to making payments toward the student loan forgiveness I was initially informed about inXX/XX/XXXX. I contacted the Direct Loan Consolidation Department that evening at XXXX and requested a Direct Loan Consolidation Loan Application to apply for consolidation of my loans under the Direct Loan Program, which the representative indicated to me would be mailed to me. When I again called the Federal Loan Servicing Center later that evening and was able to speak with a supervisor from the Federal Loan Servicing Center, she informed me that she was aware of situations where prior payments retroactively were considered when applicants applied for Direct Loan Program consolidation if the applicants did not have knowledge that they were required to apply for the program, that consideration of prior payments was not impossible and that payments prior to consolidation had been considered in relation to the Federal Student Loan Forgiveness program in those situations. However, further details were not forthcoming. Rather, that manager informed me that since the Federal Loan Servicing Center simply is a servicing center for the Department of Education under which the Direct Loan Program is administered, I would have to contact the Department of Education to request that any prior payments be considered in applying for consolidation of my Loan under the Direct Loan Program. The manager referred me to the Federal Student Aid Information Center at XXXX, and when I called that number later that evening, I was told that I had to contact the Department of Education directly, as the Federal Student Aid Information Center is not the Department of Education. When I located a telephone number for the Department of Education and called that number later in the evening, the Department of Education was closed.
The following day,XX/XX/XXXX, I attempted to call the Department of Education. I was unable to locate a telephone number in which I could obtain a live response. After doing some additional research that day, I determined, in fact, that the Federal Student Aid Information Center is an Office of the Department of Education, so I again embarked upon calling the Federal Student Aid Information Center at XXXX to find out if there was someone to whom I could present a request to have prior payments be considered when I apply for consolidation under the Direct Loan Program. After explaining the situation to one ( 1 ) operator and one ( 1 ) senior operator, I was transferred to a manager who explained to me that no payments prior to consolidation under the Direct Loan program could be considered and that she was not aware of any situations in which prior payments had been considered. When I asked if she could direct me to an office or a person to whom I could submit an explanation or request in writing, she indicated that I should contact my Congresspersons. On XX/XX/XXXX I received in the mail a Direct Consolidation Loan Application Package in order to apply for consolidation of my student loans under the Direct Loan program. However, when completing the application, the promissory note in the application packet required me to affirm, H. Any payments made prior to the date of consolidation of the loans I am consolidating will not count toward ( 2 ) the 120 qualifying payments require for Public Service Loan Forgiveness Since I did not want to forfeit the ability to seek forgiveness of the many months of payments that I had made on my student loans to American Education Services while employed by XXXX entities, I wrote to my Congressional representatives, the Honorable XXXX XXXX of the House of Representatives and Senator XXXX XXXX I never received a response from Senator XXXX despite one ( 1 ) telephone call I made following up with his office. I received a telephone call and letter from Representative XXXX indicating that he had referred my inquiry to the Office of Federal Student Aid for a direct reply. On XX/XX/XXXX Representative XXXX mailed me a copy of a letter from the Office of Federal Student Aid indicating that all information provided by the Department of Education about the Public Service Loan Forgiveness Program clearly specified that only Direct Loans qualify and that there are no exceptions for any earlier payments made under any other program.
On XX/XX/XXXX I applied to consolidate my student loans with the Direct Loan Program. While I did not want to forfeit the ability to seek to count the prior payments I made on my student loans, the only way I was able to get into the Direct Loan program and to have my payments begin to count toward the 120 needed payments was to apply for and to be accepted into the Direct Loan Program. My application was approved, and I have been paying under the Direct Loan Program since XX/XX/XXXX, with payments that I have made since that time being included as eligible payments toward the required 120 payments. I saw an article in XXXX XXXX indicating that other people have encountered similar issues of believing that their student loans would be eligible for student loan forgiveness under the Public Student Loan Forgiveness Program based upon the information provided to them by the applicable student loan providers, which is what prompted me to file the within Complaint. Had I been informed in XX/XX/XXXX, when the administrators of American Education Services and the Department of Education should have been aware of my involvement in the income based repayment plan, that in order to qualify for public service loan forgiveness I would need to consolidate my loans with the Direct Loan Program, I would have consolidated at that time, and there would not an issue. However, due to the poor quality of information available at that time, I would have had no way of discovering this fact until now. I have already spoken to one ( 1 ) former colleague at the XXXX XXXX XXXX who also believed that her Stafford loans were eligible for Public Student Loan Forgiveness but has not consolidated her loans through the Direct Loans Program. As I indicated to Representative XXXX back in XX/XX/XXXX, obviously many others found themselves in the same situation, which it appears is especially so asXX/XX/XXXXapproaches and many public service workers discover that they are precluded from loan forgiveness because they were not advised that they had to apply for consolidation of their loans through the Direct Loan Program. I thank you so much in advance for your attention to this matter and any assistance you are able to provide to me in this regard.
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02/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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- I began employment with the XXXX, through the XXXX XXXX XXXX, on XX/XX/XXXX. My employment was then, and remains still, with the Office of XXXX XXXX XXXX ( formerly known as XXXX XXXX XXXX ), under the realm of the XXXX XXXX.
- On XX/XX/XXXX I completed an Employment Certification Form ( ECF ), verifying my employment, dating back to XX/XX/XXXX.
- On XX/XX/XXXX I received a letter from XXXX, stating that my ECF was reviewed and that it was determined that my employer is a qualified public service organization, with a begin date certified of XX/XX/XXXX.
- On XX/XX/XXXX I phoned XXXX, as my online account was showing that I would not be eligible for forgiveness until XX/XX/XXXX. Since I had been working for the XXXX since XX/XX/XXXX, I was under the assumption my eligibility would be effective in XX/XX/XXXX. I spoke with XXXX, who advised me that the expected eligibility date is based off of ECFs and that XXXX did not have one on file for me since the one I had submitted in XX/XX/XXXX. XXXX suggested that I begin submitting ECFs annually. I also requested that a copy of my payment history be mailed to me, so I could see what payments were being counted, versus what payments were not.
- On XX/XX/XXXX I received an email from XXXX in response to my request for the Payment History on my account. One of the letters attached to the email stated that I had made 40 qualifying payments. The letter also stated that the ECF on file listed me as being employed with XXXX XXXX of XXXX XXXX from XX/XX/XXXX through XX/XX/XXXX. The attached Payment History showed that a payment from XX/XX/XXXX was not being counted for potential forgiveness, stating that they payment was made too early. I am unsure how that is possible, when my father makes the payments. He waits for the paper statement to be delivered via the USPS. He then writes a check and returns it, again, via the USPS. I have made numerous requests for a copy of the policy showing where payments " made too early '' do not count. On the documentation I have, it only reads that payments made more than fifteen days after the due date will not count. There is no mention of payments made early. To date, no copy of a policy regarding early payments has been offered.
XXXX also indicated that they are not counting a payment that was made XX/XX/XXXX, stating that the full amount was not paid. They are stating that {$250.00} was due, and that only {$190.00} was received. Again, I have made numerous requests for a copy of the billing statement and have never been provided with one. When my father receives these bills, he writes the check for the exact amount on the bill.
As a result, XXXX is also not counting a payment that was made XX/XX/XXXX, stating that the account was past due.Countless requests have been made for copies of the monthly statements from XX/XX/XXXX through XX/XX/XXXX, and those have never been provided.
- On XX/XX/XXXX I submitted an updated ECF to XXXX, showing that I remained an employee of the XXXX XXXX XXXX XXXX XXXX, showing my start date as XXXX XXXX and showing that I was still employed.
- On XX/XX/XXXX a letter was created by XXXX indicating that they reviewed my most recent ECF and that I had made 66 qualifying payments.
- On XX/XX/XXXX XXXX created a letter stating that they reviewed my most recent ECF and that I had made 67 qualifying payments.
- In a telephone conversation with XXXX employee XXXX, on XX/XX/XXXX, she stated that the system showed that I could be eligible for forgiveness XX/XX/XXXX, XXXX.I had also asked XXXX to send documentation showing what payments they were and were not counting to date, with an explanation on why the ones that were not being counted were not. To date, I have never received that.
- On XX/XX/XXXX I submitted an updated ECF to XXXX, showing that I was still employed with the XXXX XXXX XXXX XXXX XXXX and that I had started that employment on XX/XX/XXXX.
- My monthly statement dated XX/XX/XXXX shows that I made 67 qualifying payments.
- On XX/XX/XXXX XXXX created a letter stating that I had made 44 qualifying payments.
- On XX/XX/XXXX XXXX created a letter stating that they reviewed my most recent ECF and determined that " XXXX XXXX XXXX XXXX XXXX XXXX '' is a qualified employer and that my qualifying employment began on XX/XX/XXXX and ended XX/XX/XXXX.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- My monthly statement dated XX/XX/XXXX shows that I made 77 qualifying payments.
- On XX/XX/XXXX a letter was created by XXXX regarding an ECF that I had submitted to them on XX/XX/XXXX. XXXX indicated there was a possible discrepancy with the Employer 's EIN and requested a copy of my XXXX.
- On XX/XX/XXXX I faxed a letter to XXXX regarding their letter dated XXXX. I advised them that multiple Employment Certification Forms have been submitted since the one in question, from XX/XX/XXXX, and that every one of those forms have listed me as being employed by the same agency since XX/XX/XXXX. I included a copy of my Employment Certification Form that I had submitted to them on XX/XX/XXXX, as well as the requested XXXX. In my review of the ECF and the XXXX, I did notice two different EINs. I explained to XXXX in my letter this date, that while I am an employee of the XXXX XXXX XXXX XXXX, our agency falls under the XXXX XXXX of the XXXX XXXX XXXX. Therefore, my employer entered the XXXX EIN on the ECF, but my XXXX reflect the EIN of the XXXX XXXX. I clarified that the employment is one and the same.
- On XX/XX/XXXX I submitted an updated ECF to XXXX, showing that I remained an employee of the XXXX XXXX XXXX, showing my start dated as XXXX.
- On XX/XX/XXXX I was unable to complete an online certification due to XXXX still having documentation under my maiden name.
- On XX/XX/XXXX I called XXXX and spoke with XXXX. XXXX advised me that to get my last name updated, I needed to send in a copy of my PA Drivers License with a copy of the PennDOT issued update card, showing my name change. In addition, XXXX advised that I would need to complete the paper version of the IDR application and provided me with the website where I could find it. The website provided did not work. XXXX was advised of this and he attempted to access it on his end and confirmed that the link no longer worked. XXXX was clearly frustrated and indicated that his employer never advised him that the link was being deactivated. Together, we XXXX searched and found a form that he indicated would be acceptable for me to complete and submit. He advised me to complete it, and upload it online, along with my tax information.
- On XX/XX/XXXX, via the XXXX online file upload system, I uploaded a copy of my Pennsylvania Driver ' License and a copy of my PennDOT License Update card, showing my corrected last name.
- My monthly statement dated XX/XX/XXXX shows that I have made 54 qualifying payments.
- On XX/XX/XXXX I emailed XXXX and made a third request for monthly statements from XX/XX/XXXX through XX/XX/XXXX and from XX/XX/XXXX through XX/XX/XXXX. I also asked for clarification on the fluctuation in the number of qualifying payments I had made.
- On XX/XX/XXXX XXXX created a letter stating that they reviewed my ECF and that I had made 64 qualifying payments. They are showing my dates of employment as XX/XX/XXXX through XX/XX/XXXX. Then XX/XX/XXXX through XX/XX/XXXX. Then XX/XX/XXXX through XX/XX/XXXX. Lastly, XX/XX/XXXX through XX/XX/XXXX. ( There is no employment being counted from XX/XX/XXXX through XX/XX/XXXX, and there should be. ) - On XX/XX/XXXX I called XXXX to go over the missing months of XX/XX/XXXX through XX/XX/XXXX. I spoke with XXXX and eventually asked for a Supervisor. XXXX stated that no Supervisors were available and indicated she could have a Supervisor call be back in 24 - 48 business hours. To date, no one has called me.
- Again, on XX/XX/XXXX I uploaded a second copy of my PA Driver 's License and update card, as XXXX created letters on XX/XX/XXXX and again on XX/XX/XXXX on how to get the information updated. That documentation had already been scanned to them on XX/XX/XXXX and they, to date, have taken no action.
- My monthly statement dated XX/XX/XXXX shows that I have made 64 qualifying payments.
- TO DATE, I HAVE MADE 91 QUALIFYING PAYMENTS. *IF* you exclude the payments they are not counting from XX/XX/XXXX ( made too early ), XX/XX/XXXX ( allegedly not paid in full ), and XX/XX/XXXX ( account allegedly past due ), I have made 88 qualifying payments. Also, to date, they have not corrected my last name, have not sent me a copy of the early payment policy, have not sent me copies of the monthly statements I requested, and have not returned my call.
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05/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX To Whom It May Concern : My name is XXXX XXXX . I am contacting you due to an issue I most recently faced with F ed Loan Servicing. I am a XXXX XXXX XXXX XXXX XXXX XXXX . I have an extensive amount of Student Loan d ebt for receivi ng multiple d egrees, XXXX , and two XXXX degrees. This last year I have been making payments on my student loan under what is considered to be an Incom e Driven Repayment Plan. M y first payment was made on XX/XX/XXXX of {$ 240.00}. I made this exact payment of {$240.00} for a total of 12 paym ents. This payment amount was based off both my spouses and my yearly income. We provided all necessary information to Fed Loan i ncluding XXXX and Paystubs. My wife and I now have XXXX XXXX , so my wife has now gone to part-time employment from full-time employment. Being that she is working less, and our yearly income has decreased and is significantly less our payment amount on this loan should have decreased as well but this was not the case. Before I provide you with a detailed timeline of my experience with several Fed Loan representatives. I want to make you aware that my wife and I were making this current payment of {$240.00} while she was bringing in a part-time income. We have made many sacrifices along the way to ensure that we made this minimum payment so that we in fact were fulfilling our end of the obligation and eventually doing so in that we receive the rest of my student loan debit forgi ven in ten y e ars or 120 payments. Pl ease refer to the following time line to understand the specifics of this issue : At the begi nning of XX/XX/XXXX I resubmitted salary and income information to recalculate my monthly payment. Being that now my wife and I were bringing in less income we were told by a representative that based off the most recent information we provided we would have a payment of {$180.00}. We were informed that this would not be processed until the next billing cycle and to make th e XX/XX/XXXX pa yment the current amount that we were paying until t his was processed, which we did.
XX/XX/XXXX a t XXXX XXXX I received an email from Fed Loan st ating that my recalculated monthly payment was now {$420.00}. XX/XX/XXXX I contacted 11 people th roughout the day to address my concern with this new calculated payment. 1. XXXX Employee ID # XXXX : XXXX XXXX ( 44 min ute Call ) Stated that not all of my spouses loans were calculated and that only 5 out of 10 we re showing. She stated that this was a mistake on their end, but she would reprocess my monthly calculation ( which by the way would take an additional billing cycle ) so that I would get the monthly payment of {$180.00}. I explained to her that I could not wait another billing cycle being that I was having such a hard time making ends meet, I would need this mistake processed now before the next billing cycle. She stated that she was going to put me on Administrative Forbearance until this was processed, which I immediately denied and requested to speak to a supervisor. After a very long wait I was told that she could not get t he Supervisor XXXX Employee ID # XXXX . However, she would call me back. 2. XXXX I w as not able to get his Employee ID #. XXXX XXXX ( 32 minute call ) I called back and spoke to this gentleman because what the prior representative said to me did not make sense and I felt as if I was not being listened to. After explaining my story to XXXX he said that there was nothing he can do so I requested a Supervisor. He said that one would call me back. 3. XXXX Employee ID # XXXX : XXXX XXXX ( 6 minute ca ll ) This Supervisor was rude, disrespectful, and would not listen to my issue. XXXX stated that she talked to XXXX the other supervisor. She said that I have been making the wrong payment for the last year. The best she could do was {$400.00}. The new recalculated payment was final. She said there was nothing she could do and to make the payment or face the consequences. I requested to speak to someone that was the next level up. She said no I couldnt do that and stated that I would have to call the XXXX number again. 4. XXXX Employee ID # XXXX : XXXX XXXX ( 45 minut e call ) I explained the whole situation to him again. He took a few moments and said that the payment amount should be less because I was in fact showing a decrease in my yearly income. He stated : This doesnt make a lick of sense. He said he would get me to a Supervisor and that if I was not getting the help I needed to request for a re-escalation. 5. XXXX Employee ID # XXXX : Stated that this issue was due to tax deductions and that they do not look at last year. At this point I knew I was not getting anywhere so I requested a re-escalation 6. XXXX Employee ID # XXXX : I was then sent back to XXXX , who proceeded to laugh at me. She said there was nothing she could do. I pleaded for her to just hear me out and that none of this was making sense. She proceeded to talk over me and eventually hung up on me. 7. XXXX Employee ID # XXXX XXXX XXXX ( 1 hour 1 2 m inute call ) Was very helpful, listened to my concerns, and was apologetic for what I was experiencing in my prior calls. She gave me a monthly payment of {$230.00}. She did not agree with XXXX amount and stated that she was wrong. She said that she would now send me to a supervisor to take care of this issue immediately. 8. XXXX Employee ID # XXXX : I was unaware if this was the first supervisor that was suppose to call me back and/or the one XXXX spoke to at first. She said she was going to look at my account closely and put me on hold for a very long time. She came back to say that the payment was going to be {$420.00}. I explained to her that my yearly income decreased significantly and that I was given multiple payment amounts at this point, which was significantly lower. She stated that I spoke to XXXX Representatives who have the same calculator as I do They were wrong and that I was making the wrong payment for the last year. However, they would let it slide and I will now make this new payment. At this point I felt so disrespected and violated that I stated I would have to contact a legal advisor to help me with this matter to which her reply was go ahead and do it and you will be audited. I then requested to speak to another supervisor. 9. XXXX Employee ID # XXXX : I was sent back to XXXX once again. She started the conversation saying oh this is you again, laughed and said I told you there is nothing else you can do, make the payment. ( She didnt confirm any of my id information to even know that she was talking to me ) I stated this to her and she said I knew it was you. Began to yell at me saying that she was the highest person in command and that I was not able to ta lk to anyone else. She hung up on me again. 10. XXXX Employee ID # XXXX : XXXX XXXX ( 56 minut e call ) I called back to the main customer service line. I explained my situation as well as my experiences with this matter again. She said she was going to transfer me to an escalation representative. 11. XXXX Employee ID # XXXX : Reviewed my past call history and issue for a good moment of time. Came back on the line and stated that the best payment was {$370.00}. That the mistake was on their end, I was making the wrong payment amount the last year. I explained to her that I was quoted multiple times with amounts that were significantly lower than that. She stated that I should do forbearance on my loan. She was the representative that supplied me with the contact information to the management team at Fed Loan. From this information, you can see the mental torture I was put through today. My issue was not resolved and was told that it was a mistake and now I am required to pay whatever amount they tell me. I agreed to a payment that was {$240.00} based of the yearly income I provided. That was my agreement, which I committed to. I scraped by the last year fulfilling that obligation and when I was able to recalculate my payment based off a yearly income that was significantly lower I was told that it was a mistake on Fed Loans e nd and now I am stuck to face the consequences. I have XXXX XXXX XXXX and a house payment, which I got once I knew my loan amount was {$240.00} based off of that current yearly income amount. I am now told that it was a mistake on their end and I will have to deal with it. I am hoping that this letter brings me the justice that is owed to me, a loan customer who has fulfilled his end of the obligation and agreement. I will begin to seek legal counsel if this payment is not adjusted to fulfill the agreement that was made based off the yearly income provided in the first place. Thank you for your time. XXXX XXXX
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01/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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RE : Public Service Loan Forgiveness Eligibility for Loan Holder, for all applicable loans Dear Sir or Madame : I am writing to bring your attention to an issue regarding the administration of my federal student loans, administered by PHEAA/XXXX XXXX, regarding crediting my account for the Public Service Loan Forgiveness Program.
Relief Sought : I am seeking to have the Pennsylvania Higher Education Assistance Agency ( PHEAA ) or the relevant Loan Servicer or the Department of Education, credit my loan account for approximately 46 payments toward the Public Service Loan Forgiveness Program ( PSLF ) for all payments made during the period from XX/XX/XXXX through the present, during which time I have been working for the government in qualifying public service employment and making qualifying payments on a qualifying payment plan. Currently, my first year law school loans ( which have subsequently been consolidated in XX/XX/XXXX, which consolidation was delayed based on PHEAAs lack of clear information ) are not being credited with payments I made between approximately XX/XX/XXXX and approximately XX/XX/XXXX.
Summary : In XX/XX/XXXX, nearly four ( 4 ) years after I began repayment of my student loans, I discovered that my 1L loans were issued under the Federal Family Education Loan ( FFEL ) program and thus were not eligible for PSLF. My 2L and 3L loans remain eligible for PSLF ; however, payments on those loans were delayed during the processing of my various income recertifications and payment plan changes. I have been given misinformation and no information since XX/XX/XXXX about the eligibility of my 1L loans for PSLF, thereby causing me to miss approximately 3 years and 9 months worth of payments that could have been credited toward my 1L loans.
The Loans : I attended XXXX XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX. My first year ( XX/XX/XXXX-XX/XX/XXXX ) XXXX student loans were issued in XX/XX/XXXX ( 1L Loans ). My second year ( XX/XX/XXXX-XX/XX/XXXX ) XXXX student loans were issued in XX/XX/XXXX ( 2L Loans ). My third year ( XX/XX/XXXX-XX/XX/XXXX ) XXXX student loans were issued in XX/XX/XXXX ( 3L Loans ). Each of the three years of loans were described in PHEAA paperwork as : XXXX XXXX, XXXX XXXX XXXX and XXXX XXXX XXXX. I also had a smaller direct consolidation loan from XX/XX/XXXX after earning my XXXX degree at the XXXX XXXX University. In total, the loans, including interest, are presently valued at about {$170000.00}.
The Agreement : Based in large part on the PSLF rules, I sought to begin my career in government service, knowing that after 10 years of working for the XXXX, my loans would be repaid. I anticipated that after beginning my repayment on or about XX/XX/XXXX, that my loans would be eligible for forgiveness on or about XX/XX/XXXX.
The Employment : Thus far, I have worked in qualifying XXXX XXXX employment my entire five year career. I began work at the XXXX XXXX XXXX XXXX XXXX as a XXXX XXXX for several XXXX from on or about NXX/XX/XXXX, until on or about XX/XX/XXXX. I then worked in the XXXX XXXX XXXX XXXX XXXX as an XXXX XXXX XXXX from on or about XX/XX/XXXX, until on or about XX/XX/XXXX. I then worked for the XXXX XXXX XXXX XXXX XXXX, assigned to the XXXX XXXX XXXX XXXX XXXX, from on or about XX/XX/XXXX, until on or about XX/XX/XXXX. I then continued working for the XXXX XXXX XXXX XXXX XXXX, after being reassigned to the Department of State beginning on or about XX/XX/XXXX. I presently remain employed at the XXXX XXXX XXXX.
Thus, I have worked in government employment for approximately 5 years and 3 months as of XX/XX/XXXX.
The Qualifying Payments : Immediately after I began my first job as a lawyer, I began the process of qualifying my loans for an Income-Based Repayment. I have continually recertified my income every year, so that I may remain in an Income Driven Repayment Plan. I have continued to make timely, whole payments under my Income Driven Repayment Plan ( IDR ). I have not made any incomplete or late payments during my entire time in repayment. The only times I have not made payments are when my loan servicer has failed to promptly process my paperwork when I have been seeking to enter a repayment plan and schedule. Therefore, I should have credit for approximately 60 payments towards each of my loans, the loans I am identifying as my 1L, 2L and 3L loans.
The Term : The 1L loans at issue entered repayment in XX/XX/XXXX, with my first payment due in or about XX/XX/XXXX. The term of repayment, given my continued qualifying employment, should span the time frame from approximately XX/XX/XXXX until approximately XX/XX/XXXX.
The Desired Outcome : I insist that PHEAA and/or XXXX and/or XXXX XXXX credit the 1L loans that were issued in XX/XX/XXXX, and consolidated in XX/XX/XXXX, with the additional approximately 46 payments made spanning from XX/XX/XXXX until XX/XX/XXXX. This is the fair and just result because but for the malfeasance and nonfeasance by AES/PHEAA, I would have consolidated and made my 1L loans eligible for XXXX immediately upon my entering government service in XX/XX/XXXX.
The Issue : At no point did my loan servicer clearly indicate to me, as per their rules and regulations, that my 1L loans, issued under the Federal Family Education Loan Program, but still referred to as Direct loans in paperwork given to me, would not be eligible for Public Service Loan Forgiveness. Based on the statute, the regulations, the AES documents matching the words used in regulation and statute, the AES representatives representations to me on the telephone, the federal Department of Education representatives representations to me on the telephone, the lack of return information after request, and the submission of my employment certification form without response at the beginning of my repayment term in XX/XX/XXXX, I relied on the AES/PHEAA representation, or non-representation, that my 1L loans would qualify for loan forgiveness.
I have since been forced to reconsolidate my first year loans into an eligible loan, thus losing credit for approximately 3 years and 9 months of time when I otherwise would have been making qualifying payments. This despite the fact that I reached out to PHEAA officials in XX/XX/XXXX on my first week on the job as a law clerk to ensure that my employment and payments would count toward Public Service Loan Forgiveness, despite the fact that my loan statements indicated my loans were described using terms like direct loan, which terms are used in the regulations governing the Public Service Loan Forgiveness Program, and despite the fact that PHEAA policy and FedLoan Servicing Policy was to notify the debtor about qualifications for the PSLF upon submission of an electronic certification form or similar documentation. I did not receive such notification about the eligibility of my loans, and thus, did not receive credit for payments for which I should have received credit.
The Problem : My 1L loans, originally issued in XX/XX/XXXX, were in repayment beginning in XX/XX/XXXX under a qualifying repayment program until XX/XX/XXXX, at which point I finally received some feedback from AES personnel ( though not definitive feedback ), that my 1L loans would not qualify for PSLF. I only discovered that these loans would not qualify after seeing their PSLF status on a heretofore unseen and nonexistent website, displaying information about student loans. Since I was regularly asking AES personnel if these loans qualified for the PSLF, and nobody responded to me with clear information, ever, the approximately 46 payments I made on my 1L loans between XX/XX/XXXX and XX/XX/XXXX should count toward my Public Service Loan Forgiveness, even though they were issued under the FFEL.
The Solution : Please credit my 1L loans, now a Direct Subsidized Consolidation Loan, and a Direct Unsubsidized Consolidation Loan, each issued XX/XX/XXXX, with approximately 46 payments which were made to the AES loan servicer, who serviced my 1L loans, from about XX/XX/XXXX until about XX/XX/XXXX.
AES has caused me to expend an incredible amount of energy and time by not following their policies and not informing me about the initial ineligibility of my 1L loans for PSLF, which loans were disbursed as direct loans in XX/XX/XXXX. Because AES has failed to inform me about my 1L loans being ineligible, I have lost approximately three years and nine months of qualifying payments towards my 1L loans under the Public Service Loan Forgiveness Program.
I thank you for your time and consideration in this matter. I have detailed notes, copies of correspondence, and paperwork related to my loans available upon request. I look forward to speaking with someone regarding resolving this matter. Please note : I am also filing a lawsuit against PHEAA, and filing a complaint with the federal XXXX XXXX XXXX XXXX, and I expect this issue to be resolved quickly and fairly.
Sincerely, [ Redacted from Public View ]
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07/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
FedLoan Servicing ( aka PHEAA ) has repeatedly caused delays in processing my loans which lead to me being unable to make a qualifying payment under the Public Service Loan Forgiveness program.
Essentially my claim is that repeated administrative errors on FedLoan 's part have deprived me of 4 qualifying payments, despite the fact that my employments has been certified as PSLF-qualifying from an unbroken period from XX/XX/XXXX until XX/XX/XXXX. My claims break down into two categories : 1 ) I should be permitted to make a " catch-up '' PSLF-qualfying payment of {$240.00} for XX/XX/XXXX and be given credit for a " catch-up '' qualifying payment for XX/XX/XXXX which I've already been permitted to pay. PSLF failed to notify me of the ability to do so during a window that they permitted earlier and has since recognized that I deserved to make a qualifying payment for one and not the other.
FedLoan failed to properly transfer my paperwork when I transferred loans from XXXX XXXX in XXXX. During that time, they were unable to bill me and instead put me into forbearance for XX/XX/XXXX. As documented in XX/XX/XXXX, I was no longer in forbearance, but instead " a payment was not due. '' FedLoan later admitted their error in a letter that I have now obtained, dated XX/XX/XXXX. ( See Ex. Q. ) In that letter, I was told to provide " catch-up '' payments by XX/XX/XXXX and they would qualify. Unfortunately, I never received that letter and only got a copy in XXXX when I began disputing these issues with FedLoan. When FedLoan claims they sent the letter ( XX/XX/XXXX XXXX I was in the military, so perhaps I missed it because of that, but regardless, I never received that letter. FedLoan also never called me to confirm receipt or advise me of this information, nor did they advise me of this in many calls I've placed trying to get this fixed. Therefore, the deadline passed without me ever becoming aware of the fact that FedLoan 's issues in transferring my loans lead to me missing two qualifying payments. Given that FedLoan was able to permit me to make a " catch-up '' payment after the fact and admitted the fault on their part, I should be able to make those same catch-up payments now that I am aware of the ability to do so.
2 ) I should be permitted to make two " catch-up '' PSLF-qualfying for XX/XX/XXXX, and XX/XX/XXXX, as I was improperly denied credit due to a repeated XXXX cent billing error on FedLoan 's part that they failed to catch, never explained, after which they forced me into forbearance : I requested to be moved from IBR to PAYE in XXXX of XXXX. I received confirmation of this request on XX/XX/XXXX ( see Ex. A ). In that XX/XX/XXXX letter, I was told that I would be put on either the standard plan or a reduced payment forbearance plan. I was told " to remit payment no later than 15 days after the due date '' and that, if I did so, I would then be switched over to the new requested repayment plan ( PAYE ). I then requested a reduced payment forbearance for my XX/XX/XXXX plan, which was confirmed in a letter dated XX/XX/XXXX. ( see Ex. C ) That letter stated that I needed to make a reduced forbearance payment and, although I did not see it at the time, it said the payment should be {$5.00}. It also stated that FedLoan would " continue to send a monthly notification reminding [ me ] to make [ my payment ].
However, in that subsequent notification, my monthly bill of XX/XX/XXXX, XXXX then stated that the amount due was {$4.00}. ( See exhibit D ). I can't recall exactly what happened, but for some reason my account did not direct debit on XX/XX/XXXX even though I had not requested a suspension ( perhaps this happens automatically ). When I called on XX/XX/XXXX, I was told simply to make the reduced payment forbearance listed on my bill, at which point I could transfer out of my old IBR payment. ( See Ex. P, XXXX Call History entry for XX/XX/XXXX ). At no point was it made clear that I should ignore the amount due on my bill, and instead go off of another number that was listed on a different letter. Accordingly, on the same day, I paid what FedLoan had billed me : {$4.00} ( See Ex. E, pg 5, noting {$4.00} payment on XX/XX/XXXX ). Given that this was within 15 days of the payment due date, and was the amount billed, this should have completed my transition from IBR to PAYE per the instructions in Exhibit A and I should have been able to make qualifying payments on XX/XX/XXXX and XX/XX/XXXX under PAYE.
Yet on XX/XX/XXXX, I received another FedLoan bill, once again asking me to pay {$4.00}, this time by XX/XX/XXXX. ( See Ex. F ). It acknowledged that I had just paid on XX/XX/XXXX but for some reason did not count that as qualifying for the reduced payment forbearance, even though it was the same amount now being billed. The very next day, I received another letter, telling me that, rather than paying {$4.00}, I now owed {$2600.00}. ( See Ex. G ). Panicking after seeing two different numbers from FedLoan in two days, and not wanting to have {$2600.00} autodebited from my account for no discernible reason, I suspended direct debit the same day. ( See Ex. H ). I also called FedLoan again on XX/XX/XXXX and was advised once again to make an IBR opt-out payment and to " wait to receive the reduced bill prior to making the payment. '' So once again, FedLoan told me explicitly to base my payment on the reduced bill, which told me to pay {$4.00}.
Based on that phone call, I manually made a payment on XX/XX/XXXX, of the amount once again listed on my bill - {$4.00}. ( See Ex. E, p. 5 ). I called FedLoan on XX/XX/XXXX and " was advised that since an additional payment was made, the IBR opt out can proceed. '' ( See Ex. P, call history ). So although I should have been able to get credit for XX/XX/XXXX because I paid the required XX/XX/XXXX amount within 15 days, I was explicitly advised over the phone that I would begin switching over after XX/XX/XXXX into PAYE and should definitely have gotten credit for XX/XX/XXXX.
Instead, on XX/XX/XXXX, I received a notification once again that my account would be autodebited the standard amount of {$2600.00} ( see Ex. I ) and, even more troublingly, was sent a bill on XX/XX/XXXX telling me that I had failed to make a previous standard payment AND owed a new standard payment, so the bill was now for {$5200.00} ( see Ex. J ).
On XX/XX/XXXX, I was finally approved for PAYE, but inexplicably, my first XXXX payment was not effective until XX/XX/XXXX. ( See Ex. K ). The same day I was approved, I also received a delinquency notice telling me I still owed {$2600.00} from XX/XX/XXXX. ( See Ex. L ). Panicking, I called FedLoan, who once again confirmed that the PAYE change was completed, but could not explain why I would have owed {$2600.00} for either XXXX or XXXX since I had been approved for reduced payment forbearance and had now made qualifying payments TWICE. Not once did they recognize the billing error that had led to this issue, and they said my options were either to pay more than {$5000.00} or be put into forbearance. Panicking and frustrated, I requested to be put into forbearance until XXXX, since I could not afford to pay {$5200.00}. ( See Ex. O ).
I should never have been put in forbearance. While I recognize that I could never have gotten credit for XX/XX/XXXX, since I would have to make a reduced payment forbearance and that should have qualified, I paid the amount FedLoan billed me within 15 days of XX/XX/XXXX. I then paid it AGAIN in advance of XX/XX/XXXX. I'm guessing the issue is that FedLoan 's bill was for the incorrect amount, since now I see from the other letters that {$5.00} was required and not {$4.00}, but over two billing cycles and multiple calls, no one from FedLoan ever told me the problem could be solved by simply paying an additional cent. In fact, to the contrary, I was advised by FedLoan in XXXX that I had successfully made a payment and would be transferred to the new payment plan. Even after I was told my PAYE plan was approved, I was still being billed incorrectly. I should have been able to make PAYE payments for XX/XX/XXXX and XX/XX/XXXX and should have the opportunity to do so as " catch-up '' payments now.
I have contacted the PHEAA Office of Consumer Advocacy, which resulted in them granting me the catch-up payment for XX/XX/XXXX but denying the rest, despite the fact that I was unable to make a XX/XX/XXXX payment under the exact same circumstances. ( They also had previously denied that I was eligible to make a catch-up payment for XX/XX/XXXX in an earlier CFPB complaint, so they are also internally inconsistent in that manner. ) I also have a case with the US Department of Education Federal Student Aid Ombudsman on second level appeal - they have been trying to get an answer from PHEAA/FedLoan for more than six months but instead, FedLoan has apparently refused to answer them ( according to their e-mails, the first and last of which I am attaching ).
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12/13/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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In XX/XX/XXXX-XX/XX/XXXX I attended college at XXXX XXXX University. I took out co-signed loans to pay for college. Upon graduation my degree did absolutely NOTHING for me to help me secure a job. In XX/XX/XXXX according to XXXX two debt consolidation loans were created. These loans have reported to my credit report since after being charged off and reported to the federal government as bad debt that is not collectible. They were since removed from my XXXX report ( XX/XX/XXXX ). In XX/XX/XXXX these accounts were added back to my account with updated history stating I was late on the payment in XX/XX/XXXX with no other information being able to be provided from XX/XX/XXXX-XX/XX/XXXX. I refuted these again, and AGAIN they were removed from my account. Yesterday, XX/XX/XXXX these accounts were reopened again with account history being updated from 5 years ago to XXXX. The XXXX XXXX XXXX Fed Loan Servicing has no account information on these from XX/XX/XXXX-XX/XX/XXXX yet has gone in back dated there information by 5 years without any rhyme or reason. 7 years after leaving college I still do not have a job that supports me being able to pay a dime on these loans. Additionally my mother had agreed to consolidate my loans into a parent plus debt consolidation in the upwards amount of over {$100000.00}. This company is claiming these are separate from the {$40000.00} they are trying to come after me for and have since reported that I owe more money for these loans the longer they go on unresolved. They have since come after my mothers credit report and mine several times after verifying that they can not prove that these loans soley belong to me. I can not currently even afford to live on my own thanks to repeatedly fighting with XXXX over the years requesting they remove the loan information from my account. I was promised after 7 years the loans would automatically fall off my XXXX report. After 7 years went by I was then told it would automatically fall off after 10 years. After 11 years I called to complain that the loans were not removed from my XXXX score and they told me I needed to file a dispute in order to have them removed but as assured after 10 years they would fall off. Instead they came back to me and told me they would post them on my account for an additional 10 years because I disputed them. In XX/XX/XXXX I was found to have had a XXXX XXXX in front of a court and hospitalized because these creditors refused to remove the accounts from my report. The education I was promised to help me get a job that could pay my bills and someday own a house in no way lived up to its side of the bargain. Instead it has left me close to living on the street due to the credit bureau refusing to find a permanent solution to this problem. It has left me with credit reports that have since updated multiple times thanks to loans that have gone from closed to open to closed to open again with no explanation as to why. I have gone through multiple jobs because no company wants to hire someone with poor credit.The loans provided in no way held up their end of the bargain because if it was not for family thanks to these loans and the policies and procedures the credit bureaus adhere too I would be homeless and on the street. XXXX has confirmed that even tho a loan is closed and removed from my credit report ( in the case of XXXX XXXX ) that XXXX has the right to create a new account with the balance as many times as they wish. The Bureaus have no accurate information on these loans as is reported to the credit bureau 's and have reported incorrect data DOZENS of times such as last paid date ( states XX/XX/XXXX on my file yet when I call I am told something different ), the date of which these loans are to fall off ( I was promised both 7 years and 10 years, meanwhile 11 years passed and they refuse to remove the accounts even with no verifiable history on them ), the amount of days late ( they have reported 5 years after the fact that I was late back in XX/XX/XXXX after reporting for YEARS that I was on time with my payment ), and the amount they claim I owe them constantly changes where as they have told me even if I were to make a payment on these this month the next month I would owe more money. I can not afford to pay for fraudulent information nor can I justify paying for something that negatively harmed my life. MN has a 6 year statute of limitations on loans that XXXX and this creditor refuses to acknowledge. According to XXXX there is a 7 year statute of limitations for the credit bureaus to report loan information and according to XXXXXXXX the info should automatically fall off when in fact I have proven this to be a lie on their companies behalf. XXXX now has reported to me going on 7 months that they have system issues and refuse to let me login to dispute any information on my credit accounts. This is a problem because an account with XXXX was paid off in XX/XX/XXXX by a family member that was found to be a duplicate account was reput on my credit report earlier this year with a collection company after previously being removed and found to be fraud. When I emailed XXXX XXXX they replied to me twice and told me it was an internal issue with XXXX confirming they had two accounts setup for me under the same email address. Also reported to XXXX was a collections account for XXXX XXXX VISA that I refused to pay because the products purchased with the credit card were defective, that company was then bought out by XXXX XXXX XXXX and the debt was transferred to a 3rd party collections. When I contacted XXXX they told me they have no control over what is reported to the collections company. When I contacted the collections company they refused to remove the account from my credit report without paying off the account. When it was paid off they still refused to remove it and dinged me 1 point on my credit score saying I am on a paid as agreed method for {$0.00} on a {$0.00} balance. The only reason I paid this was because both XXXX and the collections company told me no matter what they would not remove the negative information from my report even if I was right in stating the products purchased are defective. On top of this account XXXX XXXX claimed I was late on multiple payments on a joint account. When refuted MULTIPLE times I was placed in the hospital as a XXXX XXXX XXXX XXXX. Years after the fact after obtaining a copy of the joint creditors report proving that the information did not add up they agreed to update the " late payment '' claims on the account. Years. Years I had to suffer with a poor credit report for them refusing to acknowledge that their system was reporting inaccurately until the federal government bailed them out. My problem is with XXXX, XXXX XXXX, & XXXX. I come to work every day as early as I can, I follow all laws, and do everything I can to do the right thing in every situation. Why is it fair that these credit companies can control my life without following any rules or regulations? Under Minn. Stat. Ann. 541.01 et seq. there is a 6 year debt statute of limitations yet these companies continue to think they can resell consumers private information ( XXXX XXXX & XXXX XXXX ) and label it a new account started at a later date and report negatively to the bureaus. The courts don't allow it, why are the credit bureaus allowing it? In XX/XX/XXXX I received a call after my business was sold and moved to a different location after doing multi-millions of dollars in sales and I received a call stating my student loan debt would be 100 % forgiven. I have been working for the XXXX XXXX since about that time indirectly, directly, as a XXXX, with contract manufacturing, with original equipment manufacturing, and per the reports to XXXX XXXX was under the impression that these loan accounts were completely removed & closed out.
Prior to XXXX XXXX reporting to the credit bureaus my XXXX score was XXXX. That is what I expect it to be at but instead this bureau is reporting different account information each day for the accounts in question and refuses to make the companies reporting the information prove beyond a reasonable doubt that the information reported is inaccurate. Instead I am told I need to prove beyond a reasonable doubt that these accounts don't belong to me and even after doing that the credit bureaus are allowing these companies to reopen new accounts to negatively influence my credit scores.
This is not right. Like anyone else I deserve a fair quality of life and have a human right to be able to live. Instead currently these credit bureaus are stating if you don't like it talk to the companies directly, and if you don't like their response too bad because anyone anywhere can report your information as negative and without working with the person reporting negatively there is nothing that they will do about it. Where is the consumer protection here?
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10/07/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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I XXXX XXXX entered a consumer credit transaction with Fed Loans Servicing on XX/XX/XXXX. I investigated and found fraud and several violations committed by Fed Loan Servicing. Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B and Exhibit D that Fed Loan Servicing is in violation of 15 USC 1605 ( a ). A finance charge is the sum of all charges in a consumer credit transaction, and it does not include cash. Fed Loan Servicing Union in fact charges me outside the finance charge and takes electronic cash from me as monthly payments and continues to apply additional charges to the alleged account as shown in Exhibit A, Exhibit B and Exhibit D.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit D and Exhibit D that Fed Loan Servicing is in violation of 15 USC 1666d ( B ). Whenever a credit balance in excess of {$1.00} is created in connection with a consumer credit transaction through ( 1 ) transmittal of funds to a creditor in excess of the total balance due on an account, ( 2 ) rebates of unearned finance charges or insurance premiums, or ( 3 ) amounts otherwise owed to or held for the benefit of an obligor, the creditor shall ( B ) refund any part of the amount of the remaining credit balance, upon request of the consumer. Fed Loan Servicing in fact produced false and misleading statements that I owe the alleged debt on a positive balance due Fed Loan Servicing has failed to refund me any part of the amount of the credit balance, upon request of the consumer as shown in Exhibit A, Exhibit B and Exhibit D. On XX/XX/XXXX, I sent an affidavit via certified mail ( Exhibit I and J ) to Fed Loan Servicing where my instructions state I am demanding monetary relief of {$100000.00} as shown in Exhibit H.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit G that Fed Loan Servicing is in violation of 15 USC 1692c ( b ). ( b ) Communication with Third Parties : Except as provided in section 1692b of this title, without the prior consent of the consumer given directly to the debt collector, or the express permission of a court of competent jurisdiction, or as reasonably necessary to effectuate a post judgment judicial remedy, a debt collector may not communicate, in connection with the collection of any debt, with any person other than the consumer, his attorney, a consumer reporting agency if otherwise permitted by law, the creditor, the attorney of the creditor, or the attorney of the debt collector. Fed Loan Servicing in fact has provided third parties personal, false, and derogatory information that is sabotaging my character without my consent as shown in Exhibit G.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit C and Exhibit D that Fed Loan Servicing is in violation of 15 USC 1692d ( 1 ). The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. Since XX/XX/XXXX, Fed Loan Servicing in fact has sabotaged my reputation by threatening to report as shown in Exhibit A, Exhibit B, Exhibit C and Exhibit D and is reporting fraudulent and delinquent information to third parties as shown in Exhibit G.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit C, Exhibit D and Exhibit G that Fed Loan Servicing is in violation of 15 USC 1692d ( 2 ). A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 2 ) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. Since XX/XX/XXXX, Fed Loan Servicing in fact has harassed and abused me in connection with collection of the alleged debt by using obscene language as shown in Exhibit A, Exhibit B, Exhibit C, Exhibit D and Exhibit G.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B and Exhibit D that Fed Loan Servicing is in violation of 15 USC 1692e ( 2 ) ( A ). A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. The false representation of ( A ) the character, amount, or legal status of any debt. Since XX/XX/XXXX, Fed Loan Servicing in fact has provided me with a false representation on the amount of the alleged debt as shown in Exhibit A, Exhibit B and Exhibit D.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit D and Exhibit G that Fed Loan Servicing is in violation of 15 USC 1692e ( 10 ). The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. Since XX/XX/XXXX, Fed Loan Servicing in fact has provided me with false and deceptive statements in connection with the collection of the alleged debt as shown in Exhibit A, Exhibit B, Exhibit D and Exhibit G.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit C and Exhibit D that Fed Loan Servicing is in violation of 15 USC 1692e ( 11 ). The failure to disclose in subsequent communications that the communication is from a debt collector. Since XX/XX/XXXX, Fed Loan Servicing never disclosed with me on each exhibit that Fed Loan Servicing is attempting to collect a debt as shown in Exhibit A, Exhibit B, Exhibit C and Exhibit D.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit C and Exhibit D that Fed Loan Servicing is in violation of 15 USC 1692f ( 1 ). A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) the collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law. Since XX/XX/XXXX, Fed Loan Servicing in fact attempts unfair debt collection monthly as shown in Exhibit A, Exhibit B, Exhibit C and Exhibit D.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit C, Exhibit D and Exhibit E that Fed Loan Servicing is in violation of 15 USC 1692f ( 7 ). A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. ( 7 ) Communicating with a consumer regarding a debt by post card. Since XX/XX/XXXX, Fed Loan Servicing in fact has communicated with me regarding the alleged debt by post card as shown in Exhibit A, Exhibit B, Exhibit C, Exhibit D and Exhibit E.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit C, Exhibit D and Exhibit E that Fed Loan Servicing is in violation of 15 USC 1692f ( 8 ). A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 8 ) Using any language or symbol, other than the debt collectors address, on any envelope when communicating with a consumer by use of the mails or by telegram, except that a debt collector may use his business name if such name does not indicate that he is in the debt collection business. Since XX/XX/XXXX, Fed Loan Servicing in fact uses a symbol other than the debt collectors address and it indicates that Fed Loan Servicing is in the debt collection business on an envelope when communicating with me via physical mail as shown in Exhibit A, Exhibit B, Exhibit C, Exhibit D and Exhibit E.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit F that Fed Loan Servicing is in violation of 15 USC 1692g. Fed Loan Servicing in fact failed to provide the five requirements listed under 15 USC 1692g in repeated investigations to validate the alleged debt as shown in Exhibit F, XXXX deleted the account from the consumers credit file.
Fact, affiant is aware and has proof in the attachment labeled as Exhibit A, Exhibit B, Exhibit D and Exhibit G that Fed Loan Servicing is in violation of 15 USC 1692h. If any consumer owes multiple debts and makes any single payment to any debt collector with respect to such debts, such debt collector may not apply such payment to any debt which is disputed by the consumer, and where applicable, shall apply such payment in accordance with the consumers directions. Fed Loan Servicing in fact has failed to follow my instructions highlighted in Exhibit H. Exhibit I and Exhibit J show proof Exhibit H was mailed to Fed loan Servicing.
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08/26/2018 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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On XX/XX/2004 a private student loan in the amount of {$25000.00} was disbursed to my mother by American Education Services ( AES ) and/or a lender represented by AES. To date, 14 years later I am still completely unaware if AES was the original lender or simply the servicer on behalf of the lender, all I know is the American Education Services/XXXX XXXX XXXX ( AES/XXXX ) appears on my credit report regarding the account in question.
At the time of origination, I was XXXX years old and under the impression I was signing forms for my federal financial aid and did not realize I was signing a credit agreement for a private student loan. It was not until some time after the fact that I learned what had actually occurred. On multiple occasions throughout the years I have contacted AES requesting that the account associated with the loan be updated to remove me from the account. I explained to AES that I did not recall completing/submitting the initial application for the loan and when I signed the credit agreement I did not understand what I was signing the document had been misrepresented to me as a financial aid form and not a private loan agreement. I also informed AES that I had personally never seen any documents or disclosures related to the loan, the funds from the loan were not utilized to fund any portion of my education. And most importantly AES and/or the lender never actually disbursed the loan to me ( borrower ) but instead disbursed funds directly to my mother ( co-signer ) and as a result I demanded that the account be updated to reflect the correct responsible party to whom which {$25000.00} was disbursed. AES refused to provide any form of assistance even though I stated that myself and the party who physically received the funds were willing to sign any required documents to have me removed from the account. It was not until my last attempt at requesting removal that a customer service agent at AES/XXXX informed me that he didn't think they could update the account to remove me and name my mother as borrower because the original loan was a " student loan '' and should have been accessible only to students enrolled in a higher education program. He shared that even though my mother had maintained all payments on the loan because was not a student at the time he didn't think he could correct the account.
After receiving this information a few years ago I realized that AES/XXXX was not willing to update the account because it would force someone ( lender/loan officer etc. ) to be held accountable for utilizing deceptive lending practices. Although it's been 14 years since the loan was initially disbursed I am reaching out to CFPB because until now I failed to possess concrete proof that the loan was never disbursed to me. The original AES/XXXX account has now gone into default and since been sold to XXXX XXXX XXXX ( XXXX ).
After receiving calls from XXXX, I submitted a dispute letter stating that although AES had not removed my name from the account the debt did not belong to me and requested that they contact my mother ( co-signer ) regarding repayment of the debt. I inquired as to options and or arrangements my mother could utilize to settle the account because I refused to provide XXXX with any of my information because I never received the loan in question. I told XXXX that although my mother is working now she initially fell behind as a result of job loss and a decline in her husband 's health but if they contacted her to make arrangements I be willing to assist her, if necessary, because I am sympathetic to the circumstances that led to her current financial state however because I never received the loan in question I refused to take personal responsibility for the matter. It was at that time I was told by XXXX collection agent XXXX XXXX that after reviewing the credit and assets of myself and my mother, XXXX has decided to solely pursue me for the debt because based on my mother 's current credit she would not be able to access another loan to cover the balance of the defaulted account. Mr. XXXX told me I either needed to charge the balance of {$17000.00} on my credit cards, obtain a personal loan to cover the balance dues or refinance my home to access funds to cover the XXXX account all to which I told Mr. XXXX he was crazy. Mr. XXXX provided me a settlement offer of $ 13,000+ which I refused because I told XXXX the debt not mine and under no circumstances would I take out a personal loan for which I'd be responsible for repayment to cover a debt that is legally not mine. At that point Mr. XXXX stated since I was not willing to do any of the options he suggested, he would report to XXXX that I was unwilling to resolve the debt so they could begin steps to sue me for the balance.
It was not until after I received a packet of information from XXXX attempting to validate the original debt and the sale of the debt from AES/XXXX to XXXX that I realized AES/XXXX has been in possession of documentation that verified the loan was never disbursed to me ( sole borrower listed on the account ) and as I suspected my request for removal from the initial account were not honored in efforts to cover the deceptive lending practices utilized by the original lender/lending officer. At the time the loan was disbursed my mother had been out of work for a short period of time due to a XXXX. It was my suspicion that the loan officer utilized deceptive practices to justify disbursing a loan to a party that did not qualify for the purpose of increasing the number of loans that he/she processed and closed. In essence the loan officer used my status as student as a loophole to provide a " private student loan '' to my mother who was not a student and therefore not eligible to apply for and/or receive the student loan. It is clear on the credit agreement which we both signed I am listed as borrower ( sole borrower ) and my mother is listed as cosigner. At the time of disbursement, I was of legal age so in accordance with credit/lending practices funds associated with the loan should have been disbursed directly to me. It is my assumption that the original lender/loan officer hoped everything would remain intact in terms of my mother 's employment and her ability to repay so that the lending discrepancies would not be highlighted. In an effort to " justify '' disbursing the loan to someone other than myself, on the lenders " note disclosure statement '' they identify myself and the party who received funds as borrower ( s ), although our signatures are not on this form, however in the credit agreement which both parties signed, I am identified as borrower and she as cosigner. According the Credit Practice Rules outlined on the Federal Trade Comission 's website for businesses located at : https : //www.ftc.gov/XXXX The section subtitled " Notice to Cosigners '' reads as follows : A " cosigner '' is different from a co-buyer, co-borrower, or co-applicant because a cosigner receives not tangible benefit from the agreement, but undertakes liability as a favor to the main debtor who would not otherwise qualify for credit. On the other hand, a co-buyer ( one who shares in the purchased goods ), a co-borrower ( one who shares in the loan proceeds ), or a co- applicant or co-cardholder ( a person who is authorized to use a credit card account ) do receive benefits. Therefore, they are not considered cosigners under the Rule, and you are not required to provide the notice to them.
As a result I'm confident that the lending agency was aware and the loan officer should have been aware that a cosigner does not possess tangible rights to the goods/funds associated with a loan, a cosigner simply guarantees repayment of the debt associated with the loan. Because I now possess proof of what I've stated all along in that I never received the loan, I've again reached out to XXXX XXXX XXXX and American Education Services and again requested that they remove me from all accounts. In addition I have also requested to AES/XXXX, XXXX, XXXX, XXXX and XXXX that the accounts for both AES/XXXX be completely removed from my credit history. The original credit agreement should have been deemed null and void upon disbursement in 2004 because the lender failed to adhere to the terms by disbursing the loan to someone other than the assigned borrower. I also requested that the both AES/XXXX and XXXX accounts be removed from my credit history because for years my credit score and creditworthiness have been negatively impacted by the initial delinquency on the AES/XXXX account and now more so by the default status and collection account that have added all in connection with the original AES account that I should have been removed from.
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03/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Thank you for considering my complaint. This is a complaint that while XXXX XXXX has accepted 61 timely payments from me on a IBR or REPAYE plan, it has refused to acknowledge that I have made 61 payments towards the Public Service Loan Forgiveness Program ( PSLF ). Honestly, dealing with these student loans stresses me out more than almost anything else in my life. Whats particularly frustrating is that Ive done nothing wrong and yet it seems it requires too much work just to stay on top of this. My hope is that this letter gives you a summary of my student loan saga. My goal is to have my actual payments towards PSLF match the servicers records. I have over {$230000.00} in total debt, so I am very invested in making sure that everything works out.
After graduating XXXX XXXX XXXX in XXXX, I attended XXXX XXXXXXXX XXXX, graduating in XXXX with a double major in XXXX and XXXX XXXX. My parents and grandparents paid for my XXXX education, so I have no student loan debt from that time.
I enrolled in XXXX XXXXXXXX XXXX in either XX/XX/XXXX or XX/XX/XXXX. I remember taking XXXX loans and XXXX XXXX loans. I think I went through the same financial aid process that everyone does. However, since I was in XXXX for XXXX, I was considered out of state for the first two years of XXXX XXXX. I finally got a waiver from the XXXX president and paid in-state tuition for my last year. I graduated in XX/XX/XXXX.
After completing XXXX XXXX and initially declining to take the XXXX XXXX, I enrolled in the XXXX XXXX XXXX XXXX XXXX ( now called XXXX XXXX XXXX XXXX XXXX ) [ XXXX ] to get a XXXX in XXXX XXXX. I do remember calling someone to verify that I could pay for my education with student aid, and that person stated that I did come in under some kind of maximum threshold. In addition to the standard fall and spring semesters for two years, I took summer language programs in XXXX and XXXX, also paid with financial aid. The XXXX summer program was through XXXX, and the XXXX summer program was through XXXX XXXX XXXX ( while XXXX and XXXX were not yet fully merged as I was attending, it was clear that they already had a very strong partnership going. It seemed like the loans all came from the same source ).
There was a lot of financial aid drama during my time at XXXX. I have forgotten most of it, but it was very unpleasant. The most frustrating experience occurred when one semester, for reasons that have never been explained to me, somebody somewhere was denying me financial aid. The student aid counselor said that I was not being approved for the regular process ( maybe Stafford loans ). To pay for one of my semesters, I took out a joint XXXX loan and then something called a XXXX XXXX loan, which appears to be an internal loan program that is run inside the school.
At some point during my attendance at XXXX, I became aware of the Public Service Loan Forgiveness Program. I also decided that I was going to take the XXXX XXXX after all, knowing that I needed to get a job. Around this time the XXXX oil boom was taking off. Lawyers were charging huge billable hours to handle divorce cases and the like. I had started making phone calls and developing plans to go to that area so that I could make money to pay off my loans. But I also started applying for the XXXX XXXX XXXX because I knew that PSLF could forgive my loans after ten years of service. PSLF was a major driver into my ultimate acceptance of a XXXX XXXX job once I was offered one.
I was also aware that PSLF applied to loans starting XX/XX/XXXX. I, of course, had started my first semester of XXXX XXXX just a few months before that. Thats why I became interested in the Temporary Special Direct Consolidation Loan Program. This was a temporary, very limited program, and you might not have heard of it. Here is a link to an article that mentions it : XXXX XXXX XXXX XXXX XXXXXXXX It was my understanding that by using this program, those first semester early XXXX XXXX loans would be converted into PSLF loans so that everything would be forgiven after ten years of payments. Thats the reason I applied for it. The program had a hard deadline of XX/XX/XXXX and I applied well in advance of that deadline while I was either still in school or right around the time I graduated. I believe that the entire process went through successfully as well.
I graduated in XX/XX/XXXX and I began working as a XXXX XXXX on XX/XX/XXXX. I have worked as a XXXX XXXX with the XXXX XXXX XXXX ever since. On every anniversary date I have submitted documentation verifying my employment, but one year my human resource officer made an egregious typo that suggested I had only been working for a few days. I have repeatedly tried to get this cleared up over the years and have submitted multiple documents with my correct start date. With the assistance of an attorney, I believe that this matter has been corrected, although I am not completely sure.
After the six-month grace period, loan payments started to arrive. At the very beginning my income was so low I had payments for {$0.00}. I was told that this actually counted for PSLF, but I distrusted them so much that I sent in very small payments just to make it clear that I was making payments and that I expected eventual forgiveness. Soon enough my income leaped up and I began making much higher payments under IBR.
I pay the exact amount they are asking for every month and I pay every month. I have never declared bankruptcy.
At first, my payments were being serviced by the XXXX XXXX XXXX. This company was based in Montana. They are no longer in business. At some point, XXXX XXXX XXXX assigned all of my loans to XXXX XXXX. They are my servicer today. I cant remember all of the nonstop drama, but it has never been clear if XXXX XXXX knows about all of the payments I made to XXXX XXXX XXXX. An attorney informed me that XXXX appears to be aware of these payments. I am not entirely sure if the change in servicers happened before or after my first payments started.
The vast majority of the money that I owe is with XXXX XXXX. As an aside, I have also been making a separate payment to another company, which originates from the XXXX XXXX fiasco at XXXX. My original servicer was XXXX XXXX and is now XXXX XXXX. That matter involves about {$6200.00} and is not the focus of my complaint here.
Over the last two years I have grown increasingly frustrated that the numbers appearing for PSLF on the loan statement have not matched the actual payments that I have made. After repeated calls, I was put through to a supervisor, who said that he would do a formal review. This supervisor also suggested that I switch from IBR to REPAYE, which would reduce my payment amount while still being PSLF eligible. I did so in XX/XX/XXXX. There was a LOT of drama with the stupid {$5.00} payment that I had to make during the changeover period. I actually made this {$5.00} payment ON TIME, but I paid it on a Saturday and the website refused to do anything until Monday after the due date. This created a lot of drama but I think it was resolved. At this point, however, my patience of dealing with the servicer without legal counsel has ended.
The formal review of my PSLF numbers finished and seemed to change nothing. I have included a copy of my most recent bill. As you can see, the numbers are all over the place, which makes absolutely no sense since all of my loans came out of the grace period simultaneously and they have all gotten the same payment every single time. And of course Ive never taken these individual loans out on the date disbursed date. Like many students, I just signed a promissory note and that was it.
The student loan payments are due on the first of each month. For the payment due on XX/XX/XXXX, for example, I made my 54th payment. I know that it was payment # 54 because ever since I started this, I have tracked the number of payments. On the memo line of every check I write down the payment number, and I also put the payment number in the check register. It has been aggravating, but I collected all of the bank statements where I have made each payment. Rather than send you five years of bank statements, I have included a tracker of each payment, along with the check number and the date the money was drawn by XXXX from my account.
Of course, XXXX XXXX has accepted every check that I have sent them. It is an undisputable fact that they have accepted 61 payments from me as of the XX/XX/XXXX payment. I want XXXX XXXX to acknowledge that I am at 61 payments for all of my loans ( 62 come XX/XX/XXXX ), and that all of my loans are PSLF eligible at the 120th payment. Thank you for your review and I look forward to hearing from you.
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04/24/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hi, this is in regards to claims : XXXX , XXXX , and XXXX . I could n't figure out how to dispute AES Success 's response to claim XXXX , so I wanted to upload a few email chains that further proves their delinquency with responses and how they exhausted my options pushing me into default. Also, in claims XXXX and XXXX I discuss further not only did they push me into default but they continued to put my montly payments towards the three ALPLN loans that headed into defaulted The company has bled me dry financially and has made it impossible to pay down loans with what I make, my other loan payments, and they do not take into consideration all the other expenses. I 'm uploading a few email examples to better show and prove my hardships and that they just ignored me for months and weeks upon weeks. Take a minute and imagine how un-responsive they are, and take that into consideration when I needed assistance and help. This was always the same situation with them over the phone as well. It took a while to get someone on the phone and once you had someone on the phone they pitched repayment options that never worked with my current living situation. I 'm appalled and being driven deeper into debt because of this servicer and the way they have drained me financially. In just 9 years I 've only paid back aka knocked down approx {$7800.00} of loans. Where did all that money go!? Right now their site says I paid over {$62000.00} in payments ( between principle and interest ). Say that again out loud. Then go back and look at how much I 've paid down i n 9yrs. Where did all that money go!? I took out in total of private loans {$53000.00}. By the time payments kicked in I owed {$64000.00}. They tagged on {$11000.00} right off the bat. I know it was the " fine print '' but what a way to savagely make me a slave! Every time I forbeared payments the interest that would accrue would bring me back to where I started. I thought forbearance was supposed to help me financially. Instead it pushed me deeper into debt or back to squar e one. Again, it has been 9 years and I 've only paid back {$7800.00} of the total amount they hit me with. Also, when they sent my XXXX hree ALPLN loans into default they carried over {$6900.00} of interest they tagged onto the loans. The three loans that went into default that I borrowed was {$28000.00} however they sent {$34000.00} into default. Where do I stand now with that amount, and is it greater today? It has been 9 years later and I borrowed {$53000.00}. I 've made a monthly payment every single month, if not more each month, for almost 9 years and the true reality about AES an d how they are destroying financially is that I still owe {$57000.00} ( they me guessing the amount that went into default ( {$34000.00} ) stayed at that amount, but doubtfully ). How is this helping me as a post grad, as a person to our economy? How is this beneficial making me a slave and stopping me from creating business and work and starting a family. Impossible! Thank you AES and f or keeping interest rates high, and for twisting my arm behind my back and draining my bank accounts! I 'll continue researching the overall topic of student loans and how it is slowly wiping out the middle class in America, and making the poor poorer. Student debt is arguably one of the greatest economic prob lems this country faces right now. Many argue that student debt will be the perpetrator of the next financial crisis. The government alone makes over an estimated of XXXX dollars on student loans a year. On average, more than XXXX borrowers default on their federal student loans every single day. Last year , 42.4 million Americans owed {$1. 00} XXXX in federal student loans. More than 4.2 million b orrowers were in default as of the end of XXXX , up from XXXX XXXX in XXXX . In all, 1.1 million mor e borrowers went into or re-entered default last year. More and more older individuals are going into retirement with student loan debt as a post grad or cosigner. Although most student loan borrowers are young adults between the ages of 18 and 39, consumers age 60 a nd older are the fastest growing age-segment of the student loan market. The number of those in this age-group with outstanding student loan debt has increased from about XXXX to XXXX XXXX . XXXX XXXX have called Millennials entitled for complaining about student loans, but those critics likely didnt have student loans themselves. In t he 60s , tuition was averaging just several hundred dollars a year. This changed in the XXXX , when college attendance skyrocketed thanks to civil rights advancements and vanishing blue-collar careers. Instead of modifying the system to accommodate the influx of students, the government opted to privatize student loans. Privatized loans create profit incentive, driving the costs of college education up even higher. Tuition at private institutions is three ti mes more expensive than it was in XXXX and public tuition is XXXX our times hig her. Overall, since XXXX , college tuition increased by 439 percent, while income increased by 147 percent, according to Best Colleges Online. That 's a HUGE difference! Good bye middle class! How can we look at most of todays students and expect them to meet the financial demands of college? As students leave home to attend college, they are getting a very mixed message. Teachers, counselors and parents tell them to go to college, to stay in school, to work toward a brighter future. However, when students take a look at the cost and resulting debt, they see numbers that have never been more disproportionate to their future paychecks and the cost of living. According to the College Board, a nnual tuition at a public ( state ) college averaged {$420.00} in XXXX . This year, its {$9600.00}. During that same span, private tuition rose from {$1800.00} to {$33000.00}. So it should be no surprise that a chart showing the total outstanding student loan debt looks like a picture of the steep side of XXXX XXXX XXXX . In XXXX , former students owed {$90.00} XXXX . By XXXX , that figure had grown to {$550.00} XXXX , an astonishing 550 %. Since then, student loan debt has more than doubled again. Right now the government has a 6.8 pe rcent fixed interest rate for students in graduate programs and a fixed rate anywhere fr om 3.86 percent to 4.29 percent for undergraduate degrees. According to XXXX those interest rates compound daily, which means a {$50000.00} loan would cost {$61000.00} over 10 years with an approximate $ 500 monthly payment. If a person wants an extended loan over 25 years, the payment would be about {$270.00} a month and {$81000.00} over the 25 years. Thats over {$31000.00} in student loan interest. Student loans are becoming people 's largest monthly bill. Think about that! And they are locked into these bills for up to 30years or into r etirement. Our government is profiting off the people that are still paying taxes and stimulating the economy. All government loans should be interest-free in my opinion and interest rates should really be lowered so people can pay them back. Overall, the crisis is a rising problem that is only getting worse, and it will all end in a large collapse if something does n't happen or companies, people, organizations ignore the problem. 1 in 4 people are affected by student loans. If it is not affecting you immediately now or someone you know, it will. People that argue and say " why do n't students just pay their loans/bills back, '' do n't understand the struggle or do n't have anyone around them, yet, that are affected. The best solution right now is start talking about the issue of those already affected and those that will be affected, try and stagnant or decrease these mountainous costs of tuition and to find solutions that hold the universities accountable for driving students into debt without helping them with solutions. Also, the CFPB is being very proac tive in holding the lenders accountable ( check out XXXX 's current legal battles for example ) for driving borrowers into default and not giving them the best direction to pay off debt or meet the minimal monthly bills. There is a lot that is broken right now, and those that are trying to give solutions are only helping the ri ch ( XXXX XXXX XXXX XXXX XXXX XXXX ). What can we do as individuals, and how can we help shape reform in this sector? All of the above is what is causing me to continue in researching this topic and hopefully help give those that need the assistance the knowledge and area they can go to better their situations.
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02/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
Good afternoon, My complaint is just to have a record of the type of problems I've experienced consistently with XXXX XXXX. They service all of my Federal loans as well as my teach grants. Throughout the years I have had problems with the company losing my paperwork, claiming never have to received it, not contacting me about any problems or issues, or not correcting problems after I have called in and thought they were resolved.
Two examples stand out in my mind. In 2016 I needed to reapply for income-based repayment. At the same time I applied to switch to the revised pay as you earn payment plan. I submitted paperwork in XXXX and needed to follow up with additional documentation. I printed the document available that I found searching their website through XXXX because I couldn't find it through their web page itself. When I mailed it in apparently it was the out of out-of-date form. I looked at the forms and they were the same as far as I could tell, but I printed out the new form and sent it in. This time, they said I missed filling out a section. Therefore I had to fill it out again and send it again.
At this point, everything was technically my fault, but XXXX XXXX did not contact me in a time of effective manner through the process. I had to call in every time to check on the process. By the time I sent in the third form it was already XXXX, and my due date was at the end of the month. So I sent in the third form via certified mail, and the post office confirmed that the information was received by XXXX XXXX. XXXX XXXX claim to have never received the form. Finally, a customer service agent suggested that I faxed in the form because it was generally faster that way. I hesitated because I wanted to confirm they had received it, but did it anyway. I don't know why nobody had suggested this before. I suppose I also could have asked about this, but in general XXXX XXXX was not helpful in any suggestions about the best way of doing or accomplishing any tasks that they required.
After I fax in the information, no one confirmed that they had received it, so I called in again. It took the customer service agent a while to find my information, but confirmed that the fax had been received. Although previous customer service workers had assured me that as long as I got the information in before the XXXX due date of the loan, I believe to be XX/XX/XXXX, everything would be effective for the month of XXXX. That was not the case.
By the second week of XXXX, I called customer service again to follow up on the status of my application. At this time I found out that I needed to apply for immediate forbearance because the amount I was to pay, over {$900.00}, had not been adjusted. In fact, the paperwork needed to have been processed by XX/XX/XXXX, therefore needed to be received by XXXX XXXX around XX/XX/XXXX in order to adjust the payment amount So, I had the application for forbearance go through, which was effective immediately. It's frustrating that for some reason forbearance is the only service that be provided immediately. At the end of XXXX I followed up to make sure that everything was going correctly. I found out that my forbearance would continue until I was billed at the end of XXXX because they haven't processed my payment plan transition. Throughout this process not even one person was able to call me back to give me some kind of status update. Each time, I had to make room in my schedule for somewhere around an hour 's worth of conversation with XXXX XXXX due to the time on hold, the fact that I required multiple service escalations, and the fact that I had to reassess plane my situation every time, completely, for the new person I spoke to. Everything finally got worked out, but it is unbelievable to me that it took almost half a year for one change to go into effect.
The reason I'm writing this complaint is because I have just gone through a similarly frustrating situation was XXXX XXXX although at a different level. I recently applied to refinance three of my high Interest Federal loans with a private bank offering substantially lower interest. This seemingly simple operation has resulted in multiple phone calls over the last three weeks.
I gave complete information to my new private lender and they sent out the funds in three separate checks for the three separate loans that I am refinancing. XXXX XXXX received the first two on XX/XX/XXXX. They applied the payments to all of my loans, not the loans the checks designated. I noticed this and called in to have it fixed a few days after the money posted to the account. The representative could not find the third check for me, but expedited the request to reapply the funds to the appropriate loans. The issue was resolved in a few days. He also noted that a third check was coming and it should be applied to the specific loan I had originally requested.
When the third check was received by XXXX XXXX on XX/XX/XXXX, I noticed that XXXX XXXX again apply the payment to all of the loans instead of the single loan I wished to refinance with the funds. In addition, some of the funds had been applied to loans with a XXXX balance, showing overpayment on those loans. I called in on XX/XX/XXXX after my account was updated to reflect this problem. The customer service representative submitted a request to reapply the funds to the appropriate loan. He also commented that he marked the request as urgent and should be expedited. I made sure he knew which loan it was and he confirmed by repeating the date, the amount, and the interest rate attached to the loan. He said it should be done by Friday.
Needless to say, I did not see my account updated on Friday. On Monday, XX/XX/XXXX, I emailed the company because I didn't have time to get on the phone with them. I was requesting a status update. On Wednesday, XX/XX/XXXX, I called to follow up again. This time I found out that instead of reapplying the funds appropriately as I had discussed on the previous Tuesday, XXXX XXXX that the money that they overpaid on my XXXX balance loans had just been processed to go back to my private bank. I spoke to three customer service representatives only to find out that they don't know if that action can be cancelled and reapplied to the appropriate loan. There is no one to contact me to update me with any information. Instead, I must again call back, waiting on hold until I get ahold of the right person, to see if they canceled the action in time. If they didn't, I'm going to have to work something out with my private bank. I don't know what that's going to entail, I don't know how long it's going to take, I don't know how many more dollars I'm going to have to pay in interest because of this fiasco, or if that's even information they will have for me on Friday. If they were not able to cancel the action in time, I'm going to have to wait for the whole holiday weekend to go through. If for some reason I have to reapply for additional funds from my private bank, they have to get sent to XXXX XXXX through the XXXX XXXX, and then XXXX XXXX has to apply them to my loan balance, and then I have to call back in so that they're reapplied correctly, it will be another process with XXXX XXXX that has taken more than a month to resolve.
My problems with XXXX XXXX can be boiled down to a few points. They have no time effective way of contacting customers in order to let them know changes have occurred, problems have been addressed, the status has been updated. They do not call or inform customers when something has been applied incorrectly, when they are sending funds back to another Institution, or when they can not process a request. The representatives are not trained appropriately because not only did I get conflicting information, some of it was plain wrong. Additionally, the process to fix immediate problems takes way too long.
One of the terrible things about XXXX XXXX is that I can't choose a different servicer. Additionally, I can not petition anyone in the government to address problems with employees or processes. Because XXXX XXXX contracts with the federal government and essentially blocks borrowers into a frustrating combination of the worst of both the private and public sector, the government really should have more oversight regarding these companies. I don't really think there's anything that the government can do to punish or change the processes of XXXX XXXX right now, but I want people to be aware this issue exists and if there's a pattern, maybe the government can step in or revoke their contract.
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08/30/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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AES ( XXXX ) allows borrowers to adjust their auto-debit instructions to authorize an extra amount to withdraw in addition to the regular monthly payment amount. This process works by submitting an application and upon review and approval by an AES agent, the next billing statement will include the additional authorized amount ... Or at least that is how all of AES ' online information and emailed disclosures indicate what will happen. My experience has been such that AES incorrectly applied _double_ the additional amount I authorized and has failed to take corrective actions in the intervening three months of phone calls I 've had with them to fix their billing error.
The entire situation kicked off on the night of XX/XX/XXXX when I initiated the request to alter my auto-debit agreement to include an additional {$75.00} be debited along with my regular monthly payment. I 've attached screenshots of my application that shows my payment elections ( Monthly payment : {$77.00} + Additional Payment amount {$75.00} = Total Direct Debit amount of {$150.00} ). On XX/XX/XXXX, I received two different message in my secure inbox indicating that my Direct Debit agreement has been approved and correctly showed the payments as monthly minimum + {$75.00}, and the second message indicated that the debit agreement had been successfully modified, again correctly showing the 'additional withdrawal amount ' as {$75.00}. From this point forward, all future billing correspondence has been incorrect, attempting to withdraw more than the authorized amount.
Per the wording in the 2nd message I received on XX/XX/XXXX, I expected my XX/XX/XXXX auto-debit bill to reflect a total payment composed of the minimum payments for both of my loans : $ XXXX {$37.00} plus the additional authorized amount of {$75.00} -- $ XXXX $ XXXX $ XXXX {$150.00}. A day went by and there was no change in the AES portal to reflect that the revised billing had taken effect so I submitted another revision to my Direct Debit authorized with the same {$75.00} request, this time though there was no communication from AES about the receipt of the change, it was only upon contacting support on the XX/XX/XXXX and XX/XX/XXXX that they revealed they had received the change request and that it had no effect on the auto debit as it authorized the exact same amount as my original change request.
XX/XX/XXXX 's Direct Debit statements was then generated and the statement showed that I had one loan with a balance due, but more importantly that the " Additional Direct Debit Amount Requested '' was somehow now {$150.00} -- twice the additional amount I authorized and in direct contradiction to all correspondence I had received about the changes to my Direct Debit agreement. The web portal showed an entirely different autodebit amount that was neither my original minimum payment amount, the correct auto-debit amount, or the amount reflected in the statement PDF in mailbox. At this point I started calling AES to try get to a human and get things straightened out : XX/XX/XXXX - Call to AES support, explaining the situation as outlined above. The agent saw both of my Direct Debit applications and indicated that both applications had been received and approved, but that the additional authorized amount on those applications shows only the {$75.00} amount and that the Backoffice Direct Debit team must have made an error when processing the requests. The agent indicated that the Direct Debit team does not take calls and that the only way to reach them was via email. The agent proceeded to email this team on my behalf and ask them to correct my auto-debit application. The agent also indicated that there was no way for support agents to adjust auto-debit amounts and that the only mechanism available to them was to 'suspend the auto debit ' for XX/XX/XXXXand have me manually arrange for payment on XX/XX/XXXX. I repeated this information to the agent to make sure I had correctly understood what was going to happen and that I understood that I needed to take action to arrange the correct payment myself. We then terminated the call.
XX/XX/XXXX - A week had gone by and I had not heard or seen any corrections take place on my AES portal or message center, so I contacted support again. The state of the world was unchanged, and the request to the Direct Debit team had not yet been completed. This new agent reconfirmed that I needed to take action to setup payment for XX/XX/XXXX. After getting an update for a separate, unrelated matter, we terminated the call.
XX/XX/XXXX - I manually arranged for a {$100.00} payment satisfying the minimum payments and including a small additional payment amount. This payment was correctly reflected on the ledgers to my satisfaction and remains correctly reflected in ledgers to this day.
XX/XX/XXXX - XX/XX/XXXX statements were generated and once again, the online portal and statement PDF show different, incorrect payment amounts. I call support again, jumping through their phone tree to get to a human as quickly as possible. For the third time, I go through this chain of events and the agent I 'm speaking with reconfirms that the changes to auto-debit only authorize an additional {$75.00} not {$150.00} as is shown in the XX/XX/XXXX statement. He proceeded to reinforce the message that the Direct Debit team is the only group that is capable of fixing this error and that he would need to cancel my XX/XX/XXXX auto debit once again and email them again to get this corrected. He proceeded to process each of those actions and read the email he was sending to make sure it was factually correct as best I could recall. He then also indicated that he would continue to watch the account and call me as soon as he heard back from the Direct Debit team. Once again, I repeated back the instructions and impact to ensure I had correctly understood what I needed to do -- arrange for a manual payment on XX/XX/XXXX as AES would not be making an auto-debit on my behalf. We then terminated the call as I had again done everything in my power to advise AES of their miscalculation and to be proactive in getting the error corrected as swiftly as possible.
XX/XX/XXXX - Over the last 15 days I 've logged into my account to monitor the state of my direct debit and continued to find that the portal continues to indicate that a direct debit will be processed on XX/XX/XXXX in an amount that is close to the expected amount but still not the amount I authorized, and the presence of this amount is in direct contradiction to what was relayed to me on the XX/XX/XXXX call. At this point, I 'm getting fairly good as navigating the AES phone tree and the lovely agent I spoke with this time took extra time to get another set of eyes on my account. I went through the chain of events again so that she 'd had the full context of what is going on and she confirmed that the XX/XX/XXXX Direct Debit Team request had not yet been processed and that the XX/XX/XXXX direct debit had been suspended. As such I still needed to arrange for a payment on XX/XX/XXXX manually just as I had for XX/XX/XXXX. I confirmed with her that I still see the debit scheduled in my interface and asked her to reconfirm that I would not see both the payment I will arrange for XX/XX/XXXX and an auto-debit hit at the same time. She indicated that is was most definitely suspended so I should be OK for my manual payment on XX/XX/XXXX. She annotated my account with the notes from the call and indicated that there was no estimated timeline for when the Direct Debit team would complete the request and that there was no way to contact the Direct Debit team directly.
At this point, I have tried every avenue available to me at the AES portal and phone support to get this matter addressed but continue to go through waiting and phone call cycles with no measurable forward progress. I am seeking to get my account corrected such that 1 ) the statements issued to my account accurately reflect the true nature of the payments due with respect to authorized auto-debit instructions, 2 ) the AES portal accurately reflects the nature and amounts of scheduled or cancelled auto-debit instructions, and 3 ) these extra payment amounts are correctly applied to my loans as per my standing instructions.
I have attached a number of files showing the status of the Direct Debit application, the approvals of the changes, the payments as scheduled and show in the portal, the direct debit statements for XX/XX/XXXX and XX/XX/XXXX.
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11/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Starting on XXXX XXXX XXXX I began telephonically contacting Fed Loan servicing regarding my application for the XXXX XXXX XXXX XXXX.
-- I first called to make sure all of my paperwork had uploaded correctly. I was assured that they had received all of my XXXX employment certification forms ( jobs beginning in XXXX ) and that XXXX had already been approved but XXXX of them were still being reviewed : XXXX XXXX and XXXX XXXX which I was employed at from XXXX. I inquired about the amount of qualified payments I had made as my Fed loan account only listed the last couple years of payment history and not the 10 years I had. I had tried to look at my previous loan servicer account but since I had been transferred there were no records left on me. I asked the customer service staff how many payment I showed and she stated that I had XXXX approved payments and the outstanding ones connected to the XXXX employers still being reviewed would have qualified me for the XXXX payments needed for loan forgiveness as soon as they were done completing the review. I reiterated my understanding was that I had XXXX approved payments and the outstanding ones they were still approving would qualify me for loan forgiveness and customer service said clearly XXXX. I was not concerned as both my payments and employment met criteria so I left it alone. I was a little concerned that she laughed and said not to worry about the XXXX XXXX date because " no one would be approved in that first month ''.
-- I called back on XXXX/XXXX/XXXX to check the status of the XXXX employment certification forms awaiting approval. I was told the same thing I was told previously and when asked about the amount of payments I would qualify for once the XXXX employers were accepted I was reassured again that the total would qualify me for loan forgiveness and XXXX had already been counted.
-- I called back on XXXX/XXXX/XXXX as I still had heard nothing nor received any paperwork outside of the original online account messages stating the first XXXX employers had been approved. The customer service staff stated that it was my previous loan servicer XXXX holding up my employers being approved as they held my loans during that timeframe. I asked what I could do to provide them with the information they needed and offered to contact XXXX to ask them to get the records to Fed XXXX. The customer service staff stated that it would help to do that so I hung up and called XXXX who stated that I should speak to a supervisor at XXXX XXXX because that was incorrect information and XXXX XXXX receives all my records when the loan was transferred but they agreed to mail me my loan records which would take around XXXX days. I was feeling distressed around this as I had been told it was the only thing holding up my loan forgiveness which should have been accepted in XXXX. I called back and informed customer service of what XXXX had told me and asked to be transferred to a supervisor. I spoke with a supervisor who stated that the customer service staff had been incorrect and that Fed loan had all of my records but my payments were being reviewed to make sure they met criteria during my employment in XXXX. I said I was confused as to why they would n't because my XXXX based payment was no different and both agencies met employment certification requirements. The supervisor was unable to say why the review was taking so long or what they were looking at specifically and said that she would email her supervisor who should contact me the following day but they technically had 60 days to complete the review which would be XXXX/XXXX/XXXX. I again asked for clarification that I had been approved for XXXX payments and the outstanding ones they were reviewing would qualify me for loan forgiveness. Again I was reassured by the XXXX XXXX staff supervisor that yes, once these were approved I would qualify for loan forgiveness. She stated that she understood that we were getting close to XXXX when my loans should have been forgiven so she would do what she could but in the meantime I could just defer my loan payments. I stated I would not do that as it would disqualify me and she said " Yes, that 's true ''.
-- I called back on XXXX/XXXX/XXXX -- I call to check-in because I never heard from the " supervisor 's supervisor '' as agreed upon and speak with a woman who starts to claim the original story that it is my previous loan servicer holding things up. When I correct her on this she transfers me to a supervisor. This supervisor becomes hostile quickly and starts making guesses as to what has happened she then laughingly states that she sees the problem and it 's that I do n't have any payments waiting for approval except for around XXXX and this would total XXXX payments. She begins explaining that my loans appear to have qualified for the program in XXXX but then abruptly changed to not qualifying until XXXX but she has no idea why but becomes insistent that I still have several years of payments left so plenty of time to wait for the review. She ca n't explain why several staff including a supervisor had stated that I would have enough qualifying payments as soon as the employers in the middle of my XXXX yrs of payments were approved. She contradicts herself several times and when I continue to question this I am clearly distraught that I went from complete loan forgiveness to XXXX more years of suddenly doubled payments XXXX of this year. She then laughingly says " I am sorry, I guess I should have started with that ''. I say I ca n't speak to her anymore and hang up.
-- I call back on XXXX/XXXX/XXXX -- I call again having passed the 60 day mark I was told on several occasions they had to review my case before informing me of the status which would have ended XXXX/XXXX/XXXX. I have received no paperwork since this all started and again the only emails were days after my employment certification forms went in and XXXX were approved almost immediately. The XXXX from XXXX appear to still be in review as I have heard nothing and received nothing via mail or email. I call again only asking to know the status of the last XXXX employers and I am not even bothering with clarifying how many qualifying payments I have as I was devastated to hear the last call that I XXXX suddenly have several years of payments left rather than immediate loan forgiveness as I was originally told. I am told for the third time that it is previous loan servicer holding things up and when I correct her and inform her the 60 days are up she states that they have XXXX weeks from the application to respond then 60 days to approve the employers and if they go in review they have another 120 days to respond. I ask her why none of the other multiple staff including XXXX supervisors have said anything about the additional XXXX weeks before the 60 days and another 120 days if reviewed and she states that it is because those dates are " fluid ''. I ask for something in writing and in documented information or specifics on their protocol. Customer service reports that she has none and can not explain where those timelines originated from and just states that everyone 's case is different. She also ca n't explain why my case has remained unchanged for over XXXX months or what is actually occurring during a review so she transfers me to a supervisor. The supervisor states that the reason I am told so many different reasons and times for approval of loan forgiveness is because " each customer service will be open to interpretation '' of my case and denies that there is any written protocol or standard for processing the loan forgiveness forms for the XXXX XXXX XXXX forgiveness program. She says it 's a complicated process that takes time and will vary for each individual. She says that it also depends on how many applications they are processing and how busy they are so that 's why I can not get a straight answer on what is happening or how long it will take. She then states " well, you got a letter '' and when I say I did not and have received no written information she puts me on hold then comes back and begins talking about something else. She then becomes hostile and tells me that she understands I am frustrated because I have had to call so many times and " if I keep calling them then I am just going to get more frustrated ''. She began yelling at me and asked to put me on hold and at that point I just said I was done. I told her I would be filing a complaint and she said you do that.
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04/21/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
I. BACKGROUND Over the last five ( 5 ) years I, XXXX XXXX XXXX ( Consumer and/or Plaintiff ), have been DENIED access to extended credit opportunities via Credit Cards , Lines of Credit for my Businesses , and even been denied employment and professional advancement opportunities because of the numerous, egregious, fraudulent, unauthenticated, and negligently reported INACCURATED, AGED, DUPLICATE ACCOUNTS, and/or NOT MINE but are still being negatively reported on my credit file. These negative reports has caused me irreparable harm, emotional harm and distress, damages, loss of income and loss of employment opportunities via my inability to have my Secret level security clearance restored because of the fraudulently perceived Bad Credit image that has been falsely stained my character by XXXX, AMERICAN EDUCATOIN SERVICES ( AES ), PENSSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY ( PHEAA ), XXXX, XXXX, XXXX, XXXX, XXXX, XXXX XXXXXXXX, and other Credit Reporting Agencies ( individually and/or collectively the CRA and/or Defendant and Disputed Account Holders ), all in clear violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq.
I recently applied for a Commercial Realestate Loan for a property that I was looking to purchase for my business and potentially build a primary homesite for me and my family in my hometown of XXXX XXXX, GA. HOWEVER, I have been DENIED the extension of credit by the lending institution because XXXX 1 ) reported by Credit Score to them at a XXXX rating ; and 2 ) have negatively and falsely reported me having over 229 instances of DELINQUENCIES and/or LATE PAYMENTS over 90 days, which is wholly INACCURATE and mathematically IMPOSSIBLE!!!! See Exhibits A & B.
Ive constantly disputed the accuracy of the information in my credit file over the last 5 years. After reviewing my credit report, I am writing to dispute the following inaccurate information. I am listing each item along with the way it should be IMMEDIATELY corrected as follows : II. HISTORY OF CONSUMERS EDUCATION / STUDENT LOANS BEING INITIATED, SERVICED, SOLD, AND RESOLD BY AMERICAN EDUCATOIN SERVICES ( AES ), PENSSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY ( PHEAA XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) LOAN SERVICING COMPANIES CAUSING IRREPARABLE HARM TO CONSUMER I graduated from XXXX XXXX in XX/XX/XXXX with my XXXX XXXX XXXX with ZERO Student Loan debt because I had a FULL FOOTBALL SCHOLARSHIP!!
I then graduated from XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX with my M.S. in Nuclear Physics, again, with ZERO Student Loan debt because I had a FULL NUCLEAR PHYSICS SCHOLARSHIP!!
I began my Physics Doctorial program part-time in XX/XX/XXXX. According to my XXXX XXXX XXXX Account printout by Term, I ONLY OWE A TOTAL OF {$98000.00} in total Student Loan Debt and ALL of it has been at XXXXXXXX XXXX for my Physics Doctorial program!!!
When I secured my initial student loans through XXXXXXXX XXXXy, AMERICAN EDUCATOIN SERVICES ( AES ) was the initial loan servicer for my student loans on behalf of the U.S. Department of Education. Then after about two years, my student loans were SOLD/ TRANSFERRED from AES to PENSSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY ( PHEAA ) as the new owner and/or Servicer of the student loans. This is documented via Exhibit A, Pages 6 10, for all of the following student loan accounts : 1 ) # 7 - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$3400.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$8500.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$12000.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$9300.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$10000.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$8500.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$20000.00} XXXX ) # XXXX - US DEPARTMENT OF EDU XXXX Account Number XXXX - {$10000.00} The collective loan amounts borrowed from AES, which were eventually transferred to PHEAA, totals {$82000.00} which is directly consistent with the student loan amounts shown on my XXXX XXXX Account Summary by Term, enclosed as Exhibit C.
Beginning around fiscal year XXXX or so, my student loans were again SOLD/ TRANSFERRED from PHEAA as the owner and/or loan servicer over to XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX ) XXXX who is now the current loan servicer for my student loans on the behalf of the U.S. Department of Education XXXX XXXX, when my student loans were received by XXXX they ASSIGNED NEW ACCOUNT NUMBERS TO MY LOANS WHICH CREATED NEW AND DUPLICATE INSTALLMENT ACCOUNTS TO SHOW UP ON MY CREDIT PROFILE!!! This is documented via Exhibit A, Pages 10 13, for all of the following student loan accounts : XXXX ) # XXXX - DEPT OF EDXXXX XXXX Account XXXX - {$20000.00} XXXX ) # XXXX - DEPT OF XXXX XXXX Account XXXX - {$8500.00} XXXX ) # XXXX - DEPT OF EDXXXX XXXX Account XXXX - {$9300.00} XXXX XXXX # XXXX - DEPT OF ED/XXXXXXXX XXXXXXXX Account XXXX - {$8500.00} XXXX ) # XXXX XXXX DEPT OF EDXXXX XXXX Account XXXX - {$3400.00} XXXX ) # XXXX - DEPT OF ED/XXXX XXXX Account XXXX - {$12000.00} XXXX ) # XXXX - DEPT OF EDXXXX XXXX Account XXXX - {$10000.00} XXXX ) # XXXX - DEPT OF ED/XXXX XXXXXXXX Account XXXX - {$10000.00} The collective loan value of these student loan installment accounts owned and/or serviced by XXXX totals {$82000.00} which again is the EXACT TOTAL for the SAME eight ( 8 ) installment accounts as listed above that were transferred over to them from AES and PHEAA!!! Additionally both AES and PHEAA still continued to negligently report the same accounts which they previously SOLD to XXXX on my credit profile which has now created DUPLICATE ACCOUNTS for the EXACT SAME STUDENT LOAN ACCOUNTS which has surely injured and caused irreparable harm to the consumer for the last 10 years at a minimum and continuing to date.
Lastly, in XX/XX/XXXX I took advantage of the XXXX offer by the U.S. Department of Education to both 1 ) Consolidate my current Student Loans ; and 2 ) to have all of my student loan Payments deferred until AFTER the worldwide pandemic and National Emergency had been lifted by Congress via the CARES Act. As such, I consolidated ALL of my student loan debt directly with the DEPARTMENT OF EDUCATION as the owner and creditor of my new CONSOLIDATED student loans. XXXX is still the current Loan Servicer of my student loans on the behalf of the XXXX Department of Education. See Exhibits J & K. This is documented via Exhibit A, Page 5, for all the following student loan accounts which initially appeared on my credit profile on XX/XX/XXXX : XXXX ) # XXXX - DEPT OF EDXXXX XXXX Account XXXX - {$61000.00} XXXX ) # XXXX - DEPT OF EDXXXX XXXX Account XXXX - {$110000.00} The collective loan value of these newly CONSOLIDATED student loan installment accounts now owned EXCLUSIVELY by the U.S. Department of Education, and now serviced by XXXX totals {$170000.00} which again appears to be inclusive of the U.S. Department of Education FRAUDULENTLY PAY FOR THE VALUE OF MY STUDENT LOANS THREE ( 3 ) TIMES TO EACH OF THE AES, PHEAA, AND XXXX XXXX XXXXXXXX XXXX !!! ! As such, the Federal Government has already PAID IN FULL and CLOSED all of the SAME 16 student loan installment accounts as listed above that were transferred over to the Federal government from XXXX, AES and PHEAA!!! UNFORTUNATELY, XXXX, AES and PHEAA all still continued to negligently, inaccurately, and egregiously report the same accounts which they previously SOLD back to the Department of Education on my credit profile which has now created at total of 16 INACCURATE and DUPLICATE ACCOUNTS for the EXACT SAME STUDENT LOAN ACCOUNTS which has surely injured and caused irreparable harm to the consumer for the last 10 years at a minimum and continuing to date, which clearly violates the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq., and the Maryland Consumer Protection Act ( MCPA ), Md. Code ( 2013 Repl. Vol., 2017 Supp. ), 13-101 et seq. of the Commercial Law Article ( C.L. ).
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09/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Dear Sir or Madam : I am a victim of identity theft. I have recently learned that my personal information was used to open an account at your company. I did not open this account, and I am requesting that the account be closed and that I be absolved of all charges on the account. Enclosed is a copy of my Identity Theft Report supporting my position. In addition, I am enclosing a copy of sections 605B, 615 ( f ) and 623 ( a ) ( 6 ) of the Fair Credit Reporting Act ( FCRA ), which detail your responsibilities as an information furnisher to consumer reporting agencies in response to the Identity Theft Report I am providing. These sections also detail your responsibilities that apply in the event you receive from a consumer reporting agency notice under section 605B of the FCRA that information you provided is the result of identity theft. Please investigate this matter, close the account and absolve me of all charges, take the steps required of you under the FCRA, and send me a letter confirming your findings and actions, as soon as possible. Enclosures : Identity Theft Report FCRA Sections 605B, 615 ( f ), 623 ( a ) ( 6 ) ENCLOSURE : FCRA 605B ( 15 U.S.C. 1681c-2 ) Block of Information Resulting from Identity Theft ( a ) Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of -- ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. ( b ) Notification A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection ( a ) of this section -- ( 1 ) that the information may be a result of identity theft ; ( 2 ) that an identity theft report has been filed ; ( 3 ) that a block has been requested under this section; and ( 4 ) of the effective dates of the block. ( c ) Authority to decline or rescind ( 1 ) In general A consumer reporting agency may decline to block, or may rescind any block, of information relating to a consumer under this section, if the consumer reporting agency reasonably determines that -- ( A ) the information was blocked in error or a block was requested by the consumer in error ; ( B ) the information was blocked, or a block was requested by the consumer, on the basis of a material misrepresentation of fact by the consumer relevant to the request to block ; or ( C ) the consumer obtained possession of goods, services, or money as a result of the blocked transaction or transactions. ( 2 ) Notification to consumer If a block of information is declined or rescinded under this subsection, the affected consumer shall be notified promptly, in the same manner as consumers are notified of the reinsertion of information under section 168li ( a ) ( 5 ) ( B ) of this title. ( 3 ) Significance of block For purposes of this subsection, if a consumer reporting agency rescinds a block, the presence of information in the file of a consumer prior to the blocking of such information is not evidence of whether the consumer knew or should have known that the consumer obtained possession of any goods, services, or money as a result of the block. ( d ) Exception for resellers ( 1 ) No reseller file This section shall not apply to a consumer reporting agency, if the consumer reporting agency -- ( A ) is a reseller ; ( B ) is not, at the time of the request of the consumer under subsection ( a ) of this section, otherwise furnishing or reselling a consumer report concerning the information identified by the consumer ; and ( C ) informs the consumer, by any means, that the consumer may report the identity theft to the Commission to obtain consumer information regarding identity theft. ( 2 ) Reseller with file The sole obligation of the consumer reporting agency under this section, with regard to any request of a consumer under this section, shall be to block the consumer report maintained by the consumer reporting agency from any subsequent use, if -- ( A ) the consumer, in accordance with the provisions of subsection ( a ) of this section, identifies, to a consumer reporting agency, information in the file of the consumer that resulted from identity theft ; and ( B ) the consumer reporting agency is a reseller of the identified information. ( 3 ) Notice In carrying out its obligation under paragraph ( 2 ), the reseller shall promptly provide a notice to the consumer of the decision to block the file. Such notice shall contain the name, address, and telephone number of each consumer reporting agency from which the consumer information was obtained for resale. ( e ) Exception for verification companies The provisions of this section do not apply to a check services company, acting as such, which issues authorizations for the purpose of approving or processing negotiable instruments, electronic fund transfers, or similar methods of payments, except that, beginning 4 business days after receipt of information described in paragraphs ( 1 ) through ( 3 ) of subsection ( a ) of this section, a check services company shall not report to a national consumer reporting agency described in section 1681a ( p ) of this title, any information identified in the subject identity theft report as resulting from identity theft. ( f ) Access to blocked information by law enforcement agencies No provision of this section shall be construed as requiring a consumer reporting agency to prevent a Federal, State, or local law enforcement agency from accessing blocked information in a consumer file to which the agency could otherwise obtain access under this title. ENCLOSURE : FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) Requirements on Users of Consumer Reports Prohibition on Sale or Transfer of Debt Caused by Identity Theft ( f ) Prohibition on sale or transfer of debt caused by identity theft ( 1 ) In general No person shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft. ( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ). ( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) the repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity. ENCLOSURE : FCRA 623 ( a ) ( 6 ) ( 15 U.S.C. 1681s-2 ( a ) ( 6 ) ) Responsibilities of Furnishers of Information to Consumer Reporting Agencies Duties of Furnishers upon Notice of Identity Theft-Related Information ( 6 ) Duties of furnishers upon notice of identity theft-related information ( A ) Reasonable procedures A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information. ( B ) Information alleged to result from identity theft If a consumer submits an identity theft report to a person who furnishes information to a consumer reporting agency at the address specified by that person for receiving such reports stating that information maintained by such person that purports to relate to the consumer resulted from identity theft, the person may not furnish such information that purports to relate to the consumer to any consumer reporting agency, unless the person subsequently knows or is informed by the consumer that the information is correct.
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12/11/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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Dear Sir or Madam : I am a victim of identity theft. I have recently learned that my personal information was used to open an account at your company. I did not open this account, and I am requesting that the account be closed and that I be absolved of all charges on the account. Enclosed is a copy of my Identity Theft Report supporting my position. In addition, I am enclosing a copy of sections 605B, 615 ( f ) and 623 ( a ) ( 6 ) of the Fair Credit Reporting Act ( FCRA ), which detail your responsibilities as an information furnisher to consumer reporting agencies in response to the Identity Theft Report I am providing. These sections also detail your responsibilities that apply in the event you receive from a consumer reporting agency notice under section 605B of the FCRA that information you provided is the result of identity theft. Please investigate this matter, close the account and absolve me of all charges, take the steps required of you under the FCRA, and send me a letter confirming your findings and actions, as soon as possible. Enclosures : Identity Theft Report FCRA Sections 605B, 615 ( f ), 623 ( a ) ( 6 ) ENCLOSURE : FCRA 605B ( 15 U.S.C. 1681c-2 ) Block of Information Resulting from Identity Theft ( a ) Block Except as otherwise provided in this section, a consumer reporting agency shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from an alleged identity theft, not later than 4 business days after the date of receipt by such agency of -- ( 1 ) appropriate proof of the identity of the consumer ; ( 2 ) a copy of an identity theft report ; ( 3 ) the identification of such information by the consumer; and ( 4 ) a statement by the consumer that the information is not information relating to any transaction by the consumer. ( b ) Notification A consumer reporting agency shall promptly notify the furnisher of information identified by the consumer under subsection ( a ) of this section -- ( 1 ) that the information may be a result of identity theft ; ( 2 ) that an identity theft report has been filed ; ( 3 ) that a block has been requested under this section; and ( 4 ) of the effective dates of the block. ( c ) Authority to decline or rescind ( 1 ) In general A consumer reporting agency may decline to block, or may rescind any block, of information relating to a consumer under this section, if the consumer reporting agency reasonably determines that -- ( A ) the information was blocked in error or a block was requested by the consumer in error ; ( B ) the information was blocked, or a block was requested by the consumer, on the basis of a material misrepresentation of fact by the consumer relevant to the request to block ; or ( C ) the consumer obtained possession of goods, services, or money as a result of the blocked transaction or transactions. ( 2 ) Notification to consumer If a block of information is declined or rescinded under this subsection, the affected consumer shall be notified promptly, in the same manner as consumers are notified of the reinsertion of information under section 168li ( a ) ( 5 ) ( B ) of this title. ( 3 ) Significance of block For purposes of this subsection, if a consumer reporting agency rescinds a block, the presence of information in the file of a consumer prior to the blocking of such information is not evidence of whether the consumer knew or should have known that the consumer obtained possession of any goods, services, or money as a result of the block. ( d ) Exception for resellers ( 1 ) No reseller file This section shall not apply to a consumer reporting agency, if the consumer reporting agency -- ( A ) is a reseller ; ( B ) is not, at the time of the request of the consumer under subsection ( a ) of this section, otherwise furnishing or reselling a consumer report concerning the information identified by the consumer ; and ( C ) informs the consumer, by any means, that the consumer may report the identity theft to the Commission to obtain consumer information regarding identity theft. ( 2 ) Reseller with file The sole obligation of the consumer reporting agency under this section, with regard to any request of a consumer under this section, shall be to block the consumer report maintained by the consumer reporting agency from any subsequent use, if -- ( A ) the consumer, in accordance with the provisions of subsection ( a ) of this section, identifies, to a consumer reporting agency, information in the file of the consumer that resulted from identity theft ; and ( B ) the consumer reporting agency is a reseller of the identified information. ( 3 ) Notice In carrying out its obligation under paragraph ( 2 ), the reseller shall promptly provide a notice to the consumer of the decision to block the file. Such notice shall contain the name, address, and telephone number of each consumer reporting agency from which the consumer information was obtained for resale. ( e ) Exception for verification companies The provisions of this section do not apply to a check services company, acting as such, which issues authorizations for the purpose of approving or processing negotiable instruments, electronic fund transfers, or similar methods of payments, except that, beginning 4 business days after receipt of information described in paragraphs ( 1 ) through ( 3 ) of subsection ( a ) of this section, a check services company shall not report to a national consumer reporting agency described in section 1681a ( p ) of this title, any information identified in the subject identity theft report as resulting from identity theft. ( f ) Access to blocked information by law enforcement agencies No provision of this section shall be construed as requiring a consumer reporting agency to prevent a Federal, State, or local law enforcement agency from accessing blocked information in a consumer file to which the agency could otherwise obtain access under this title. ENCLOSURE : FCRA 615 ( f ) ( 15 U.S.C. 1681m ( f ) ) Requirements on Users of Consumer Reports Prohibition on Sale or Transfer of Debt Caused by Identity Theft ( f ) Prohibition on sale or transfer of debt caused by identity theft ( 1 ) In general No person shall sell, transfer for consideration, or place for collection a debt that such person has been notified under section 1681c-2 of this title has resulted from identity theft. ( 2 ) Applicability The prohibitions of this subsection shall apply to all persons collecting a debt described in paragraph ( 1 ) after the date of a notification under paragraph ( 1 ). ( 3 ) Rule of construction Nothing in this subsection shall be construed to prohibit -- ( A ) the repurchase of a debt in any case in which the assignee of the debt requires such repurchase because the debt has resulted from identity theft ; ( B ) the securitization of a debt or the pledging of a portfolio of debt as collateral in connection with a borrowing ; or ( C ) the transfer of debt as a result of a merger, acquisition, purchase and assumption transaction, or transfer of substantially all of the assets of an entity. ENCLOSURE : FCRA 623 ( a ) ( 6 ) ( 15 U.S.C. 1681s-2 ( a ) ( 6 ) ) Responsibilities of Furnishers of Information to Consumer Reporting Agencies Duties of Furnishers upon Notice of Identity Theft-Related Information ( 6 ) Duties of furnishers upon notice of identity theft-related information ( A ) Reasonable procedures A person that furnishes information to any consumer reporting agency shall have in place reasonable procedures to respond to any notification that it receives from a consumer reporting agency under 1681c-2 of this title relating to information resulting from identity theft, to prevent that person from refurnishing such blocked information. ( B ) Information alleged to result from identity theft If a consumer submits an identity theft report to a person who furnishes information to a consumer reporting agency at the address specified by that person for receiving such reports stating that information maintained by such person that purports to relate to the consumer resulted from identity theft, the person may not furnish such information that purports to relate to the consumer to any consumer reporting agency, unless the person subsequently knows or is informed by the consumer that the information is correct
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10/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been a professor at XXXX XXXX XXXX College since XXXX of XXXX. The PSLF program began in XXXX, XXXX have been enrolled in it since it began, over 130 months ago.
Like many in the PSLF program, I have had plenty of problems with the Pennsylvania Higher Education Assistance Agency ( PHEAA ) over the years, including some that have required the intervention of the CFPB and my members of XXXX.
In the first case, I have asked numerous times for copies of the promissory notes the PHEAA holds for the loans the service for me, and any person they may claim has cosigned for any loan under my name. They have never responded to any request I have made on the matter.
Next, PHEAA faults me for its own errors in payment processing delays and an involuntary " administrative forbearance '' due to its shoddy of records transfers in XXXX, XXXX and XXXX of XXXX. PHEAA has been made aware of this oversight repeatedly and has never corrected it, despite various assurances. This results in three non-qualifying payments, according to PHEAA.
Further, in XXXX, apropos of nothing, and without warning, PHEAA removed my loans from the IBR program and returned me to the standard repayment plan, which required another " administrative forbearance '' I had no choice in the matterwhile they reevaluated my suitability for IBR for three months in XXXX, XXXX, and XXXX of XXXX, after I protested the change and made them aware of their error. Despite there being no fault on my part, these months are also counted as non-qualifying, and they have refused to change their records.
You may view this at the attachments labeled Payment Chart PDF and Payments List PDF. NB : I have been on ACH automated debit payment since I have been dealing with PHEAAany delay or late payment recorded by them is, by definition, due to their action ( s ).
Seeing a pattern, I began saving receipts ; e.g., see Payments XXXX XXXX and Payments XXXX XXXX showing 26 and 34 qualifying payments, respectively, even then, with approximate PSLF dates in XXXX.
In XXXX, I was forced to seek help from both the CFPB and members of Ohio 's Congressional delegation, the Hons. Mssrs. Rep. XXXX XXXX and Sen. XXXX XXXX when that XXXX, again, for no ascertainable reason, PHEAA recounted my qualifying payments and subtracted a significant number. See XX/XX/XXXX XXXX and XX/XX/XXXX XXXX.
After repeated attempts to sort out the matter directly with themand receiving either automated, garbled, nonsensical, semi-english, or gibberish repliesI filed the complaint and reply that you will see as CFPB Complaint and Reply XXXX XXXX.
Replies from my congressmen also contained an analysis from XXXX XXXX, a loan analyst at the Department of Education, whose count, notwithstanding the undercount I describe above resulting from six forced " administrative forbearances '', agreed with the corrected count described in the correction and apology in the PHEAA 's reply to the CFPB.
Notwithstanding the undercount I describe above resulting from six forced " administrative forbearances, '' the PHEAA and I moved forward using this number as the qualified number of payments. I continued to certify my employment on an annual basis and recertify my income for the purposes of IBR status. See, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX, XX/XX/XXXX XXXX.
The XX/XX/XXXX Qualifying Payment Count shows 123 of 120 necessary qualifying payments, which is obviously 3 in excess of the statutorily required number. See XX/XX/XXXX PDF.
These issues I have described directly relate to the present problem, which is the deliberate miscounting of qualifying payments and what is either incompetence or malfeasance on the part of the PHEAA or the Department of Education, or both and all.
On XX/XX/XXXX my employer, XXXX XXXX XXXX College, submitted a certified PSLF loan forgiveness application ( See PSLF Application PDF ) to the PHEAA via the proper fax number.
I also uploaded that document to the Fedloans website myself, as experience has taught me to duplicate efforts when dealing with the PHEAA.
On XX/XX/XXXX, I received an acknowledgment email stating the PHEAA had received my PSLF application and would begin processing it. See Acknowledgment XXXX.
On XX/XX/XXXX, I received a letter from PHEAA alerting me that they had reviewed my work and payment history and that GOOD NEWS! They'd determined I was eligible, and it was TIME TO APPLY FOR PSLF! See Apply XXXX.
Needless to say, this does not make chronological sense at all, and does not inspire confidence that any human being is actually tending the wheel at PHEAA. In fact, it's clear to any observer that much of what's being done at PHEAA is automated, and poorly so.
On XX/XX/XXXX, I received an updated qualifying payment count from PHEAA showing 123 qualifying payments. See XX/XX/XXXX XXXX.
On XX/XX/XXXX, a Friday, at nearly midnight, I received two pieces of electronic correspondence from PHEAA : a new qualifying payment count, and a denial of my PSLF application.
The new qualifying payment count ( See XX/XX/XXXX XXXX ) was, instead of 123, suddenly 111. My estimated eligibility date for PSLF was fully 12 months from now, in XXXX of XXXX, despite there being supposedly only nine of these newfound qualifying payments left to be paid. One will notice that the change in the counts table shows a marked decrease in date ranges that include dates outside PHEAA service years, or else may require human adjustment.
This new " count '' is arbitrary, capricious, absurd, and without any grounding in mathematics that I can understand. Notwithstanding the undercount described in the first section resulting from six forced " administrative forbearances, both PHEAA and I have been using the same numbers for nearly three yearsnow, suddenly, when it's time for PSLF, things are very, very different.
The denial letter is even worse, in terms of nonsensicality. See Denial XXXX. It states that I am NOT ELIGIBLE YET, as I have not made 120 Qualifying Payments. The letter estimates my eligibility as XX/XX/XXXX.
I can only assume it's estimating the remaining three months of this year, plus 10 months, which is in either ignorance or contempt but certainly in violation of the CARES Act and President Trump 's executive orders on Covid-19 Relief forbearance as relates to PSLF. Should I, or the CFPB have to remind PHEAA of this? Nobut the fact is, it shouldn't matter at all BECAUSE THE COUNT IS WRONG.
Remember, this is the PHEAA, denying an application on XX/XX/XXXX, after having told me on XX/XX/XXXX to apply for PSLF, which I had ALREADY done on XX/XX/XXXX, receipt of which they'd confirmed on XX/XX/XXXX, before they'd confirmed 123 qualifying payments on XX/XX/XXXX.
The letter also claims to list qualifying employers somewhere, and no matter how hard I look, I can not find them! It's like reading something out of XXXX.
Furthermore, when trying to make sense of this maddening development it seems the website 's available data has been either altered, or scrubbed, to comport with these inexplicable and unacceptable changes, or to limit the ability to challenge them.
Where previously my 123 qualifying payments were displayed there is now written " 44 unqualified payments, '' none of which are explained or justified. My correspondence with PHEAA has been eliminated prior to XXXX, and there is no independent way for me to count or evaluate qualifying payments on my own using their tools.
Attempts to communicate, reason, or work with PHEAA are in my experience futile. To date, PHEAA has only responded with any affirmative action when a third party has become involved. PHEAA harms. The borrower begs for redress, is ignored, or lied to, or put off. PHEAA moves on. So, here we are. ( I have included, for further background regarding the Department
of Education 's, and the PHEAA 's, malfeasance, intransigence, and mistreatment of borrowers vis a vis the PSLF program, a complaint for declaratory relief filed by the California Attorney General against Education Secretary XXXX XXXX. The complaint shows that my experience is quite typical, and provides myriad citation to legal and other well-sourced authorities regarding governing statutes, cases, regulations, and administrative actions. See CAL AG INJ XXXX )
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03/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
In XX/XX/XXXX, I moved my loans from XXXX to XXXX XXXX XXXX in order to participate in the Public Service Loan Forgiveness Program. At that time, XXXX XXXX XXXX reviewed my XXXX account history to determine the number of qualifying payments for this program. Twenty-Six of the 36 qualifying payments were credited. I contacted XXXX XXXX XXXX in XX/XX/XXXX upon learning of the 26 qualifying payments to dispute the remaining ten that were not credited. I was told that another review would be conducted to credit the remaining 10 payments and that this review would two to four weeks. I called XXXX XXXX XXXX each month thereafter to check on the status of the review. When I initially called following the XX/XX/XXXXphone call, I was told that there was no determination from the initial review and that the customer service rep I was speaking with at that time would open a new review. This same situation occurred each month I called ; no one could provide me any information about the previous review and a new review was opened with each new phone call. Further, every time I called, the customer service rep treated the issue as if it were brand new ; no one was reviewing my account or the notes from previous phone calls unless I insisted they do so. It In XX/XX/XXXX, I spoke to a gentlemen named XXXX who explained the issue with my account was that XXXX had reported my account as having been in an in-school deferment for the period of XX/XX/XXXX through XX/XX/XXXX. I explained this was not the case. In XX/XX/XXXX, I returned to school and took out a third loan. XXXX immediately placed all three of my loans in an in-school deferment. I contacted XXXX in XX/XX/XXXX upon learning about the deferment ( after I had already made my XX/XX/XXXX payment ) to request the deferment be removed from my initial two loans. They removed the deferment effective XX/XX/XXXX. I continued to make the scheduled payments through XX/XX/XXXX when the loans were transferred to XXXX XXXX XXXX. Rick explained that I needed to submit proof of payment for the months of XX/XX/XXXX throughXX/XX/XXXX. He assured all payments would be credited upon another review of the account and that it should take no longer than two to four weeks. I was told he would call me back to follow up with me and let me know the review was complete. I never heard anything.
I have contacted XXXX XXXX XXXX several times since XX/XX/XXXX, almost monthly, to follow up on these ten remaining payments. Each time I have called I was told the review was not complete, but all of the documentation needed had been received. I was told by each customer service rep that they would send a message to the team conducting the review requesting a determination and that someone contact me. Again, I never received a reply.
On XX/XX/XXXX, I again contacted XXXX XXXX XXXX to get an update about the ten missing payments. I was informed that XXXX XXXX XXXX was unable to credit the payments as qualifying payments because during the time period in question XXXX had reported my loans as having been in a deferred status. I explained to the customer service rep I spoke to that this was not the case and there were notes in my account that indicated this to be false. I also told him that I had spoke to XXXX in XX/XX/XXXXand had submitted all of the documentation requested to dispute this issue. The gentlemen I spoke to said there was nothing he could do to help me and that I needed to contact XXXX.
I immediately hung up and called XXXX. XXXX reviewed their records and confirmed that they had in fact placed my account in an in-school deferment ( as described above ) for the period of XX/XX/XXXXthrough XX/XX/XXXX. They also confirmed that the deferment had been removed upon my request on XX/XX/XXXX, to be effective immediately on XX/XX/XXXX. My account was NOT in a deferred status of the period ofXX/XX/XXXXthroughXX/XX/XXXX. The representative at XXXX also explained that this information had been submitted to XXXX XXXX XXXX in XX/XX/XXXX when the initial loan transfer took place.
After hanging up with XXXX I called XXXX XXXX XXXX again and asked to talk to a supervisor, per the recommendation of the XXXX representative who assured me XXXX XXXX XXXX had all the proper records to update my account as I had been requesting. I spoke with XXXX, employee ID XXXX. Upon explaining the situation to XXXX, she was very indifferent to my situation. When I explained I have been calling for a year to try to resolve this issue she repeatedly told me there was nothing she could do about all of the previous phone calls or the promises and assurances made by XXXX XXXX XXXX customer service reps. She further explained that each time a customer calls in, the customer service rep treats the phone call as if the issue is an isolated event and does not routinely check the history of the account or any notes to determine what has already been discussed or the status of any previous reviews. When I explained my frustration with this and that I feel that I have been getting the run around, she told me there was absolutely nothing she could do.
I asked that XXXX review the account, insisting that XXXX had sent the appropriate documentation to XXXX XXXX XXXX to prove I had not been in deferment during the time period in question. XXXX response was that I need to submit a letter to XXXX XXXX XXXX requesting the deferment be removed from my account and that all payments for the time period in question be applied to my account. I submitted the requested letter onXX/XX/XXXX.
XXXX also instructed me to submit proof of payment for the time period. I have already done so, twice. XXXX informed me that it would take 7 to 10 days for the deferment to be removed from my account, the bills to be issued for that time period and all payments to be applied accordingly. It would then take another 3 to 6 months for a new review to be conducted to credit the ten missing payments as qualifying payments for the Public Service Loan Forgiveness program.
After not having heard anything from XXXX XXXX XXXX, I contacted them again in XX/XX/XXXX. I was told at the time that the deferment had been removed as I requested and that the payments for the time period in question were being reviewed and would be applied within a few days. I have repeatedly called XXXX XXXX XXXX over the past few months ( today is XX/XX/XXXX ) and am told each time that the review is still being conducted. I am told I need to just sit and wait, that there is nothing that can be done. When I asked the representative I was speaking to ( XXXX, employee ID XXXX ) who I needed to speak to in order to receive a determination about the missing payments, he told me he didnt know. He had no knowledge of who is conducting the review or who I could talk to. He escalated my phone call to XXXX ( employee ID XXXX ) who explained that there is nothing that can be done except to sit and wait for XXXX XXXX XXXX to complete the review of my account. They are unable to provide a time frame or any kind of guarantee that the payments will be correctly applied to my account. Further, XXXX explained that this is my fault because I was informed in XX/XX/XXXXthat the deferment needed to be removed. This is ABSOLUTELY not true. I was never informed about the issue with the deferment until XX/XX/XXXX, at which time I immediately took action to remedy the situation.
I have done everything I can to ensure that this issue is resolved. I have spent a great deal of time following up with XXXX XXXX XXXX to achieve nothing. I have done my part, I have made my payments. XXXX XXXX XXXX is giving me the run around and refusing to correctly apply the qualifying payments. If these missing payments are not applied, I will be forced to pay them at a monthly payment amount that is more than double the original payment as my income has increased in the time since those payments were initially made. I can not express strongly enough my frustration with this whole process and the lack of concern or care demonstrated by XXXX XXXX XXXX. I have been lied to, misled and my account is being grossly mishandled. I respectfully request assistance from the Consumer Financial Protection Bureau in having these payments correctly applied to my account.
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08/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I would like to bring to your attention an ongoing issue with FedLoan, which is servicing my PAYE income-based student loan repayment plan. I have outlined a timeline of events below that covers the past couple of months, and then identify several specific issues I would like to bring up. I have documentation of everything I mention below and would be happy to provide it upon request.Prior to XX/XX/2019, my monthly payment amount was set at XXXX. Then, beginning XX/XX/2019, my income dropped significantly. On XX/XX/XXXX, I reported this change in income via a recalculation request and attached paystub from XX/XX/XXXX. I included, as the instructions ask, a note indicating that the pay period was biweekly. My pre-tax deductions are listed on my paystub as either “tax deferred” or “pre-tax”, so I expected it would be clear that these are not part of my taxable income, but I just wanted to be sure it was extra clear, so I also included, though it was not requested in the instructions, a breakdown of my gross pay, my total pre-tax deductions, and my Adjusted Gross Income.On XX/XX/XXXX, I received notice that, as a result of my drop in income and recalculation request, my payment amount had INCREASED to XXXX (the notice was dated XX/XX/XXXX, but I was notified of the amount via email on XX/XX/XXXX). That same day, I notified FedLoan that they had miscalculated my new income. On XX/XX/XXXX, in response to myXX/XX/XXXX message, I received a message from FedLoan stating that my paystubs did not indicate pre-tax deductions. While this is untrue, later that day I went ahead and sent another paystub in which I even more clearly outlined and demarcated the pre-tax deductions on my paystub, along with text documentation in my response message listing each pre-tax deduction and its amount. I also noted that “It appears I've been paying way too much since FedLoan was not accounting for pre-tax deductions, and I did not know I was responsible for sending supplemental documentation about which deductions are pre- vs. post-tax on my paystub.” I asked if there was any communication to borrowers indicating that they needed to send supplemental documentation (as I wondered if I had missed communication of that sort at some point) in order to have their AGI used to calculate payments instead of their gross income, and requested that if not, I would like to have my overpayments refunded. On XX/XX/XXXX, I received a response indicating that FedLoan “would not be able to retroactively adjust the installment amount of your payments.” My question about the transparency of FedLoan’s policy of defaulting to gross income was not answered.OnXX/XX/XXXX, I responded to ask why the charges could not be refunded, and asked if there was any way I could appeal the decision internally. On XX/XX/XXXX, my payment amount was adjusted from XX/XX/XXXXto XXXXXX/XX/XXXX I received no response to my XX/XX/XXXX message, and on XX/XX/XXXX I followed up with the same questions. Later that day, I received a response from FedLoan stating that my previous overpayments would not be refunded because my “original documentation was not clear.” I responded objecting to that representation of my original documentation, and framing the issues I outline below. I also again asked if there was any way I could appeal the decision internally.On XX/XX/XXXX, my payment amount was adjusted again, to XXXX. That day, I sent a message to FedLoan again requesting that they adjust my monthly payment amount to the appropriate amount, or explain to me how they arrived at the XXXX amount, since it is XXXX higher than the Department of Education’s formula would result in. I have several issues here that I would like to highlight:FedLoan has been overcharging me by hundreds of dollars each month and, even after acknowledging that my payment amount had been incorrect, refuses to provide any recompense, using the excuse that my documentation was “unclear.” I provided complete and clear documentation of my income via a complete paystub which lists income deductions that are "pre-tax" and "tax-deferred," and even added calculations outlining my gross income minus my pre-tax income and the resultant AGI. The claim that my documentation was unclear is simply untrue. FedLoan consistently miscalculates my payment amount even once we agree on the income numbers that should be used, and have absolutely no transparency about how they arrived at the payment amounts they did. Please see my calculations below and please, tell me if I am missing something, because it sure seems like I am still, after all of this communication clarifying my situation, being charged XXXX too much per month!! According to the Department of Education, monthly payments for the PAYE program are set at 10% of the difference between the borrower's AGI and 150% of the federal poverty level. My bi-weekly paychecks have a gross pay of XXXX, with an AGI of XXXX after pre-tax deductions. Multiplied by 26, that gives me a one-year AGI of XXXX and a monthly AGI of XXXX. The federal poverty level is XXXXXXXX, and 150% of the poverty level is XXXX, making the monthly 150%-of-poverty-amount XXXX. This means my monthly AGI minus 150% of the poverty line is XXXX (XXXX minus XXXX) and my monthly payment should be XXXX. I have asked FedLoan representatives over and over again how they arrived at the number they did, and have still received no answer.I asked multiple times if there was a way I could appropriately escalate the issue internally via an appeal/complaint process, or by speaking with an Ombudsman or similar, and each time received no answer...although it seems that the consumer advocacy office, which I found on my own, may have turned out to be the appropriate avenue.FedLoan seems to, by default, use a borrower’s gross income to calculate payment amounts for non-tax-return recalculation requests, unless the borrower manually outlines non-taxable income and adds extra labeling to such effect onto a paystub even when to even a casual observer the non-taxable income is already transparently identified on the paystub - and in no way instructs or even suggests that this is necessary to avoid having payments based on gross income in any of their literature or communication. What's more, FedLoan knows that most people have some pre-tax deductions. To knowingly and continually use an applicant's gross income, and to make no attempt to incorporate pre-tax deductions that are included in income documentation nor ask for clarification from the applicant (until the issue is forced upon them by the applicant), demonstrates at best gross negligence, and at worst willful deceit, regarding my right to be charged a monthly payment that is in accordance with my adjusted gross income.At every turn, this process has been marked by a lack of transparency or accountability, a reticence to answer my questions in full or at all, and a willingness to take advantage of unknowing loan holders. I am quite frankly disgusted with the process and feel completely powerless to do anything after many attempts.On XX/XX/XXXX, I also sent a letter to the FedLoan Consumer Advocacy Office, detailing the above issues. On XX/XX/XXXX that office sent me an acknowledgement that my monthly payment “was previously calculated incorrectly.” It stated that the correct payment amount going forward should be XXXX. The letter still did not explain what the mistake was nor how the payment amount was determined. The letter and a followup letter on XX/XX/XXXX (after I requested further explanation on this topic) from FedLoan’s Consumer Advocacy Office also stated that my payment amounts for XXXX and XXXX (XXXX and XXXX, respectively) would not be adjusted or reimbursed retroactively, since “the documentation you provided on XX/XX/2019 did not explicitly list the pre-tax deductions on your pay stub.” As I’ve stated above, this is both untrue (as I did in fact identify my deductions) and misleading (as FedLoan provides no guidance or indication in their literature or communication that the hyper-explicit and annotated documentation they seem to now be requiring is necessary).
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06/08/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To : Consumer Protection Financial Bureau From : XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX, XXXX XXXX Date : XX/XX/XXXX Re : Complaint on American Educational Services ( AES ) private student loan servicer for XXXX XXXX XXXX ( XXXX ) HISTORY Myself, XXXX XXXX, and my husband, XXXX XXXX, are the parents of 6 children all of whom hold college degrees. We as parents are co-signers on every loan that the children have. With the ages of the children, there were times that we had two kids in college at the same time. The school loans are a mix of federal loans and private loans. The earliest private school loan was taken out ( I believe ) in XX/XX/XXXX. We have been paying on these loans since then. I was desperate as a parent to ensure that our children went to college and the private school loans were so very easy to get. There are a total of 8 different private school loans, 6 of which are serviced by American Educational Services ( AES ) and 2 by XXXX. Today our concern is with the interaction our family has had with AES.
PLAN OF ACTION In late XX/XX/XXXX and early XX/XX/XXXX, we as parents offered to 4 of our children, who have private school loans with AES/Navient totaling $ XXXX that we would refinance our house and use whatever equity we were to get, to pay off as many of the private loans as possible. We made this offer knowing that we as the parents have been the ones paying the majority of the school loans over the years because most of the kids didnt or dont have jobs that support the hefty payments. My husband and I are fairly close to retirement and we were hoping to find a way to be sure that the kids didnt default on any loans. However, not knowing where we would land in the refinance, we all decided to see if AES would accept a Settlement Offer that would essentially wipe 4 loans off the book totaling $ XXXX. The next step was for me to talk with AES since I am listed on all the loans as someone who could speak for this idea.
CONVERSATIONS WITH AES On XX/XX/XXXX I made a call and talked to an AES customer service representative. Though I failed to write down this womans name, I believe her employee ID # XXXX is correct. This woman advised me that I could mail or fax my Settlement Request to them at the following number, XXXX. She advised me of all the information that needed to be on this offer and she told me that AES would ensure that the owner of these loans, which is XXXX XXXX XXXX ( XXXX ) would be given our offer and we would hear back from them, XXXX. On XX/XX/XXXX at XXXX XXXX I faxed this Settlement Offer to AES.
I waited one month ( into XX/XX/XXXX ) with no answer about our Settlement Offer. I called and spoke with XXXX, employee ID # XXXX. He advised me that absolutely my offer was sent to XXXX and that I should call back in one week.
It was now early XX/XX/XXXX and we still had not heard from AES or XXXX on the Settlement Offer. On XX/XX/XXXX I called and spoke to a very young sounding woman and I had to explain again my whole story. I believe her employee ID is # XXXX. This woman was the most frustrating person that I have had to deal with in a very long time, and Ive been a cop for 30 years. She basically refused to answer any of my concerns about a Settlement Offer and simply kept stating that AES never accepts settlement offers and that my only option was to pay in full. I told her that AES, in my mind, could not make that decision since they were only the servicer on the loan, and that I felt that XXXX needed to make the decision. I went on to tell her that I didnt want to pay off such big loans without a guarantee that I was paying the right person/entity. She heard none of this. I explained that back in XX/XX/XXXX an AES representative is the one that gave me the information on how to make a Settlement Offer. This person did not know how to answer me on that. I then asked her what XXXX stood for since I wanted to do an internet search on them. Her answer astounded me! She told me that she could not tell me that because I didnt have the right to know that. Of course I educated her on the facts and she then told me what XXXX stood for and we agreed that she would re-submit my request.
On XX/XX/XXXX, since I still had nothing from AES or XXXX, I called AES back again. I spoke with a lovely woman by the name of XXXX, employee ID of # XXXX. I went through my story again and she was able to find my other contacts but did also tell me that XXXX has not answered. XXXX told me that XXXX is a trust and there is a history of sending requests to them and not hearing back. I shared with XXXX that I had contacted the face behind XXXX, a man by the name of XXXX XXXX. XXXX is the founder of XXXX XXXX XXXX in XXXX XXXX, XXXX and XXXX XXXX XXXX whose corporate headquarters is in XXXX XXXX, XXXX XXXX.
I did something pretty basic and looked for XXXX XXXX on XXXX. I found his name in XXXX XXXX and I sent him a private message on XXXX messenger. I sent XXXX 4 messages explaining my sincere hope that he would be able to put me into contact with a real person at XXXX who had the authority to look at my Settlement Offer. His message to me on XX/XX/XXXX was the following : XXXX, I have read all of your correspondences.
Let me first say that I am sorry for your familys situation and I have tremendous respect for your efforts to address these loans. I have in fact been very concerned with the collection practices with respect to the XXXX loans, and I have been litigating against PHEAA/AES and all the other vendors who have been blocking my attempts remedy the situation.
With regard to your loans, I personally am not in a position to do anything other than to find you a contact person at PHEAA/AES to speak with. I do recommend seeking legal counsel to determine what all your options are, and if you google XXXX, you will no doubt find someone willing to advise you. I wish you and your family the very best, and I will endeavor to find you a real contact person at PHEAA/AES.
XXXX XXXX became frustrated with my continued requests and on XX/XX/XXXX, he asked that I stop contacting him. XXXX, from AES, and I ended our conversation and told me that all that they can do is to send out my offer and nothing more.
ADDITIONAL THOUGHTS 1. In all my readings about the private student loan debacle it is said to be something similar to the subprime mortgage crises that happened about 10-12 years ago in the XXXX. My children and I have private loans out that we dispute the amount owed on the one concerning my son XXXX XXXX. I requested to see original paperwork and was told AES is not able to get that.
2. I told AES that I wanted to speak with someone higher up in their food chain since there initial representatives have given me conflicting information and I am told that is not an option.
3. I thought the owner of the loans, which is XXXX, is the only entity that can speak to the possibility of a Settlement Offer yet the head of XXXX, XXXX XXXX XXXX, tells me to speak with AES. AES tells me that XXXX will need to be the one to answer my question of a settlement offer. It is absurd to be making such a financial commitment of refinancing a house, to try to do the right thing and yet no person anywhere is able to answer all my concerns.
4. I dont want to pay off loans unless I feel assured that I am paying the correct entity and that I agree with the loan amounts initially given are accurate.
5. My children and I do not want to default on loans.
DESIRED RESLOUTION WITH AES 1. We would like a person at AES, who is in a position to make a decision, to be able to discuss our proposed Settlement Offer if indeed it is AES and not XXXX that has to power to make this happen.
2. We would like to dispute the initial loan amounts given to XXXX XXXX.
3. We would like proof that these four loans in question, being serviced by AES, are indeed able to be located to ensure we are paying the appropriate entity.
4. We would like to understand why XXXX is not the person/entity to talk with if that is decided to be the case.
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06/16/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Servicemember |
AES has continuously evaded and denied my requests to provide factual evidence that supports their claim that I requeste d nine ( 9 ) deferments and forbearances on nine ( 9 ) different occasions ; simply because they are lying and no such evidence exists. I never requested any such changes to this account and most definitely not on nine ( 9 ) different occasions. They applied these changes for the purposes of extending the time it would take for these tradelines to fall off of my credit report, and possibly for financial advantages. This is pure speculation until a real investigation is conducted, but I believe AES is somehow illegally profiting from ensuring this debt remains open. Consider this : I have never paid them and never will based on the circumstances outlined in my dispute letters i.e. I am a victim of the XXXX financial crisis. They also know that I will always dispute this debt and that the statute of limitations is expired-time barred debt. So why would AES intentionally keep this account open knowing these facts instead of simply closing it out? Why would AES willfully change the reported information from defaulted or delinquent to current or good standing when technically since I never made any payments the default status was accurate? Of course, I made several formal complaints and told them to remove all negative information from my credit report. But why would AES agree to do that when they knew that I would never agree to pay any portion of this debt? I know the answer is certainly not because AES cares about the financial wellbeing of their borrowers. It makes no sense for a business who is well aware of all of these facts to pursue this outrageous debt and alter and conceal delinquency/default dates right before it charges off. Unless of course there exists a financial benefit in doing so. It may be possible that by falsifying a forbearance, AES is reimbursed monthly in the amount equal to the insanely high monthly payments. In other words, its possible that AES is deliberately reporting disinformation that the account is in forbearance-which gives the false notion that I agree to pay once I can afford payments, in order to receive an IOU or tax break. Its also possible that AES is receiving this financial incentive from the very state that clearly has a conflict of interest- Pennsylvania . The PA Attorney General refused to conduct a thorough investigation or even attempt to resolve the issue based on their relationship with AES and the Pennsylvania Higher Education Assistance Agenc y ( PHEAA ) . Whatever the case may be, AES is clearly benefitting financially from engaging in their illicit activities and they are receiving protection from some other entity who is either wittingly conspiring and aiding in these fraudulent activities, or AES is defrauding their protector. AES is a business, and the fundamental purpose of a business is to generate profit. It is illogical to think that a business would purposely do something ( m ultiple times ) that would cause detriment to their profit i.e. wasting resources in pursuing a debt that will never be recovered. In theory, a collection agency could attempt to get payment from you endlessly, but in practice, that doesnt happen. Eventually, the collection efforts will cost more than any payment they will receive, so it doesnt make business sense to continue to try to collect the debt. XXXX XXXX XXXX In some states, if you pay any amount on a time-barred debt or even promise to pay, the debt is 'revived. ' This means the clock resets and a new statute of limitations period begins. It also often means the collector can sue you to collect the full amount of the debt, which may include additional interest and fees. XXXX XXXX XXXX XXXX So, what benefit would AES hav e in pursuing this debt? Why would AES apply fictitious forbearances on the account? It is possible that falsifying a deferment or forbearance would imply that I promise to pay at a more suitable time. That implication could in theory reset the clock for the statute of limitations, thus allowing AES to file suit if I refuse to pay. Further, applying such changes to this debt would reflect on their accounting records as valid/in good standing/paid as agreed, thereby avoiding the negative impact a charge off or closed account would have on their business. Its common for consumers to default or fall behind on their payments, and in those cases the creditor and collection agency do everything in their powers to inflict as much emotional and financial distress onto the consumer until they pay. Now, the tables have turned and rest assured I will see to it that AES is held responsible. It was the lender ( XXXX XXXX XXXX XXXX ) who defaulted, failed to pay, neglected their financial obligation, and neglected their fiduciary duty. Should the consumer be held responsible for their wrong doings? Are there no laws that protect the consumer against financial giants who abuse the system like this? The cause and effect for this situation is no different than that of the mortgage crisis, the only difference is that were dealing with a private student loan. AES needs to come to terms with the fact they made the mistake of servicing a predatory loan that was breached by the lender. They need to come to terms that this is their loss and are only making matters worse for themselves. I refuse to take responsibility for the lenders financial hardship and refuse to pay for something that I was cheated out of, something that I was promised and did not receive. It is the lenders own fault for their bankruptcy and for leaving hundreds of students feeling helpless and hopeless because they were denied what they were promised, the opportunity to succeed by way of financial support. It is unfair and illegal for AES to place this burden upon me or any other consumer and pursue a debt that they know full well they shouldnt. Additionally, everyone seems to be missing one of the most important facts ; XXXX already deleted all four ( 4 ) tr adelines from my credit report as a result of their investigation in XX/XX/XXXX . Is this not relevant? How can XXXX conclude that these tradelines should be completely deleted and are invalid, but not XXXX or XXXX when this account was disputed in the same manner? Further, XXXX is reporting that one ( 1 ) of the four ( 4 ) tr adelines is closed/paid. Credit information must be the same across all credit reporting agencies per FCRA. This should be sufficient evidence to investigate the validity of these tradelines and come to the same conclusion as XXXX . This issue calls upon experts in the fields of taxation, securities, bankruptcy, and consumer protection. It is obvious AES is involved in illegal activities i.e. violating consumer protection laws, falsifying documents, reporting disinformation, etc. and this fact must not be ignored. AES, PHEAA, XXXX , and XXXX should all be scrutinized and investigated for potentially engaging in financial crimes that defraud consumers and the government. I will continue to place pressure on AES, XXXX , and XXXX with the intention of forcing them to authorize the removal of all tradelines from my credit reports ; unless I am explicitly told by all investigating authorities and/or receive a judgement indicating that I am indeed responsible for this debt and obligated to pay. DISCLAIMER : I WILL NEVER AGREE TO PAY ANY PORTION OF THE DEBT YOU CLAIM I OWE DUE TO THE CIRCUMSTANCES OUTLINED IN MY PREVIOUS DISPUTE LETTERS. ANY ATTMEPT TO COLLECT THIS DEBT WILL BE A DIRECT VIOLATION OF THE FCRA AND FDCPA. THIS DEBT WILL BE FOREVER IN DISPUTE UNTIL ALL TRADELINES ARE COMPLETELY REMOVED FROM MY CREDIT HISTORY SO AS NOT TO IMPACT MY CREDIT REPORT OR SCORE IN ANY WAY. IF YOU ATTEMPT TO TRANSFER THIS ALLEGED DEBT TO COLLECTIONS, THEY WILL BE NOTIFIED IMMEDIATELY THAT THIS DEBT IS IN DISPUTE AND PURSUANCE IS A VIOLATION OF FEDERAL REGULATIONS
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06/30/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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The Master Promissory Note ( MPN ) must contain 8- pages which incorporate an itemized list of the total amounts disbursed during my time at college. AES has furnished copies of the front end of the two-sided Application and MPN, and separate copies of what could be the back ends of any persons documents. Moreover, nothing links these copies reliably together. There is no information on the separate copies of the back ends that relates them reliably with the front ends of the application and MPN documents. The MPN provided appears to be fraudulently combined together as one. The MPN combines separate notes as if it were the original copies, appearing as one MPN. The information provided by AES, displays an MPN from XXXX endorsed in XX/XX/XXXX at XXXX XXXX XXXX XXXX. Ordinarily, MPNs include the principal amounts loaned ; however, the 2nd part displays an application for an MPN signed in XX/XX/XXXX with 2 principal amounts. The OCA, AES, claims it holds legally binding MPN. Consequently, AES is responsible for validating such claims and the corresponding monetary demands. In accordance with case law, ( as assignees, the Guaranty Agencies and other secondary holders step into the shoes of the lender from whom they have taken the MPN notes and are subject to any defenses that the student/obligee may assert against the assignor/lender. See XXXX v. XXXX XXXX of Washington, 788 F. Supp. 1233, 1248 n.9 ( D.D.C. 1992 ), reversed on other grounds, 27 F.2d 573 ( D.C. Cir. 1994 ), vacated, 515 U.S. 1139, on reconsideration, 59 F.3d 354 ( D.C. Cir. 1995citing ). Based on the available information, the records were created after I withdrew from college without the existence of the corresponding lending and borrowing transactions or any other relevant documents. Such internal record creating does not create liability, the partial, front-end copies of the Application and MPN, AES has furnished, are financial aid applications. Based on the available information, qualifying MPN in this case do not exist at all, and AES does not have even the original two-sided financial aid Application and MPN documents in its possession. Based on the available information, AES has partial copies of irrelevant documents, created internal records and now claims ownership of an alleged debt, these documents do not contain the following information that is necessary for a document to qualify as a legally binding MPN : 1. The exact principal amount that has to be paid. An MPN must be an unconditional promise to pay. The endorsed partial duplicate of the Application and MPN financial aid document on its own is not an unconditional promise to pay, since the financial aid applicant may possibly not collect any loan at all, or may obtain the loan in the future at an unidentified point in time, in which circumstances the loan amount will be disclosed to the debtor in the Notice of Loan Guarantee and Disclosure Statement. The Application and MPN financial aid document does not affirm with certainty that the financial aid applicant will receive or has received any loan amount at all. If the applicant does not obtain any loan amount, then there is no responsibility or debt obligation. If AES maintains that lending and borrowing transactions occurred, AES must supply relevant signed documents that amount to legally binding debt instruments and unconditional promise to pay. If AES is the concrete legal owner of the alleged debt ; moreover, AES must have the original, fully qualifying MPN documents in its possession. AES client has yielded copies of the front end of the two-sided Application and MPN documents, and separate copies of what could be the back ends of any persons documents. Consequently, nothing connects these copies reliably together. There is no data on the separate copies of the reverse ends that correlates reliably with the front ends of the Application and MPN documents. I do not accept the unidentifiable unconnected back ends as portions of the same documents. Any person who processed these records could have created a copy of the front end of my financial aid applications, and the back end of another persons financial aid applications, and put them next to each other either accidentally or intentionally, claiming that these two copies belong together as one document. AES must furnish exact duplex copies of the original Application and MPN documents as requested above. However, during the 1-year long debt validation dispute, AES has not been able to furnish exact duplex copies of the original Application and MPN documents. Instead, AES sent partial copies of documents, that were made from partial copies of documents. Please ensure not to send one-sided copies, so that you create separate copies of the front and back end of the original documents. Similarly, please do not send two-sided copies that are made from copies. Such copies can be prepared by putting together two sheets of paper and photocopying both sides as if it were one document. Such exploit is equivalent to forgery. During the period I attended XXXX XXXX XX/XX/XXXX, I did receive financial Aid which including scholarships, loans and grants. In addition, according to my Award letter from XXXX, it does disclose I had Stafford Subsidized and unsubsidized loans. However, it isnt deemed a valid award letter, due to it not indicating the total amount of assistance which includes the total amount of income. Moreover, it also does not include my signature. I received a breakdown of the payments from XXXX ; however, it doesnt appear the award letter is valid. It seems as if XXXX XXXX billing provided an award letter without a signature, which included the Stafford Subsidized and unsubsidized loans. However, I didnt realize that there was a requirement to sign this letter at the time. It appears as if XXXX XXXX indicates I accepted these funds for education, then AES retrieved the information and started collecting payments for which I didnt obtain at college. In addition, I didnt receive an acknowledgement from AES that XXXX XXXX provided payment. Also, not included in the request, was a loan origination record. Moreover, XXXX provided an award letter that wasnt drafted correctly. This award letter, included a financial aid letter without a signature. After I left college, I received a letter from XXXX requesting to sign documentation to confirm the loan will pay for college. I signed the document because I thought this was the document to sign for the Stafford Subsidized and Unsubsidized loans. The service at that time was XXXX, XXXX and XXXX. For the past several years, I paid AES/XXXX XXXX a monthly amount. I demanded an MPN from the company. They furnished information ; however, this was endorsed after I departed college. I asked AES to eradicate this trade-line from my credit report ; nevertheless, XXXX and XXXX allowed the aforementioned on my credit report. I requested signed loan information before I started school in XX/XX/XXXX. AES failed to provide a signed School Certification or MPN. For that reason, I would like to have all the payments refunded that I paid to American Education Service in the amount of {$16000.00}. Accordingly, I request that AES client furnishes copies of the following documents : 1 ) Exact copies of the original documents that demonstrate that student loan lending and borrowing transactions did take place and the resulting debt exists. Therefore, please have each document notary certified, stating that : 2 ) The document is the exact copy of the original document, not a copy of a copy 3 ) The copy was made in the presence of the notary who certifies it. 4 ) Which company or organization currently holds the original document. In summary, the information provided by AES doesnt provide a valid Master Promissory Note, Award Letter, School Certification letter, Notice of Loan Guarantee, or disbursement, nor a receipt from American Education Services paid to XXXX XXXX University, and no receipt from XXXX XXXX.
|
08/28/2017 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
|
Dear CFPB, I am writing and requesting your help with a matter which I have had countless failed attempts at resolving. I attended XXXX XXXX University ( XXXX ), at the XXXXXXXX WV campus ; from the fall of XXXX until the fall/spring of XXXX ( I am attaching a copy of my transcript ). After three years of completed coursework and taking one year off due to an auto accident, XXXX lost its accreditation before I could complete my studies, and I was left without recourse or credits to show for my completed coursework.
Near the end of summer in XXXX, I was sitting still in traffic when a motorist who wasnt paying attention, and hit me from behind. The motorists speed was estimated at 43 mph, and the incident caused XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX which I still contend with today.
I started physical therapy after the accident but had to stop early due to the fall semester of XXXX starting. After a week of complete misery from the accident, I withdrew from most of my classes, but muddled through a couple. I continued to work because I needed the income to help my fianc with the bills. Therefore, I took XXXX, and although the pain was horrendous, I worked and just dealt with it.
In the spring of XXXX I once again registered for classes, and this time, I had to withdraw from all of my classes because of the XXXX XXXX, but I continued to work. At this time, I had been out of school for over a year, thus my student loans came due. I was able to get one student loan deferred, but the second one kicked-in making it impossible to register for classes and finish my degree. Making minimum wage, I fell behind on the loan that defaulted and was never able to get it deferred.
When I realized I was unable to return to XXXX, I began looking for work, and it literally took about a year before I found a decent paying job. I worked to catch up on my bills & the defaulted student loan, but wasnt able to, thus my wages were garnished for the student loan. I didnt contest the garnishment, because I figured over time, it would get me up-to-date faster and I could get the loan deferred and finally finish my degree. Shortly afterwards, XXXX lost its accreditation, leaving me without credits, without a degree, and loans which I am still paying on.
I did some research and found that Federal guidelines state that when a university loses its accreditation, you qualify for student loan forgiveness, entitling you to have all monies youve paid, including any interest, garnishments, tax refunds kept, and penalties paid, and so forth, all refunded to you. Despite Federal guidelines, and factoring in all the variables, I havent been successful in getting them forgiven and my monies refunded. No one is willing to help me with this matter. This past XXXX, I lost my job with XXXX, and both XXXX & PHEAA are continuing to pursue what I owe them despite numerous attempts of offering a reduced amount to settle the loans. Ive managed to get PHEAA down to about $ 14K and XXXX down to about {$1400.00} out of a total owed of over $ 40K.
I submitted the required Federal forms to have my student loans forgiven, including what happened with the accident, and was denied. I have spoken to both parties numerous times, pleading with them to forgive my student loans due to XXXX losing its accreditation, and neither will do so. I have contacted both parties and asked to settle the accounts for reduced amounts, and both parties stated that they do not negotiate reduced settlement amounts to satisfy accounts. I have contacted several attorneys to help me with the matter, and none of them have offered to help. I recently wrote WV Senator, XXXX XXXX, and asked him to assist me with the matter. I submitted all paperwork, a release form, and XXXX emailed me a secure document which stated : We do not currently have a discharge review process for private student loan borrowers who claim a defense to repay a private loan based on misinformation from the school or the quality of education they received at their school. We are not able to respond to any information or guidance provided by a customers school, financial aid advisor, or other financial advisor. If you believe you have a claim or defense against your school, you may wish to seek advice of legal counsel. I find this as a verbal slap in the face because I am not asking for student loan forgiveness due to misinformation or the quality of education I received. Its as if they are totally ignoring what I am saying altogether, and I am literally at my whits end.
On top of all of this, XXXX & PHEAA have excessively reported negatively on my, and my fiancs credit report ( over sixty times on mine alone ), and have purposely ruined our credit. XXXX & PHEAA have made it impossible for me to ever fix my credit. The excessive reporting is an unnecessary overkill, and has literally made it impossible at leading a normal life. As a result I overpay on things like car insurance ( one example ), and their vindictiveness has cost me thousands more than what I would have normally paid over the past eight years.
I didnt ask for XXXX to close. I didnt ask for a motorist to hit me from behind while I was sitting still in traffic, leaving me with a XXXX XXXX I will be plagued with my entire life. I wasnt a part of the wrongdoings those at XXXX were involved in causing XXXX to close & lose accreditation. I completed three years of coursework which will never be accredited, and will never be able to transfer them to another university. I literally have nothing to show for my three years of taking classes, working full-time, and sleeping two hours a night for three straight years.
I could understand and would continue to pay on my student loans if my credits were accredited and would transfer, or if I had a degree, or if I could finish my degree, but I literally have no credits or recourse. XXXX took the money I borrowed and kept it, and defaulted on providing me an education, leaving me to pay for, nothing.
I am asking CFPB to help me recover all the monies Ive paid ( interest, penalties, fees, taxes, tax refunds kept, and so forth ), and get the monies refunded to me. Equally, if not more important, I am seeking to have the excessive credit reporting both XXXX & PHEAA have placed on my, and my fiancs credit report, removed so that we can lead normal lives once again. Lastly, I want to sue both XXXX & PHEAA for pain & suffering, purposely ruining our credit, and the repeated phone calls harassing us. This whole ordeal has ruined our credit and any chance we have at a normal life. I cant even get a small loan to fix my car because of what they have intentionally done to my credit. Before attending XXXX, I didnt owe anyone and my credit was excellent, so this whole ordeal has been a nightmare!
On my manuscript, you can see that instead of withdrawing me from my classes the last two semesters as I requested, XXXX gave me XXXX and kept my tuition instead of refunding it. The XXXX are atypical of the XXXX GPA that I worked so hard for prior to the accident, including being on the Deans list three times, and provide a glimpse of XXXX wrongdoing.
I can not stress enough how badly I need this resolved. Ive applied for over fifty jobs in the last couple of months and not one potential employer has contacted me. I am 100 % positive that it based solely on my credit report which XXXX & PHEAA have ruined. All of this was something which was beyond my control, and I fail to believe I am left with no recourse and have to pay for classes that I will never receive credit for, credits I can never claim, toward a degree I will never have.
I want to thank you ahead of time for helping me to resolve this once and for all. I know that I can count on CFPB after reading about your lawsuit against numerous agencies including XXXX & PHEAA.
Sincerely, XXXX XXXX XXXX XXXX
|
07/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
I have a federal consolidated student loan that is serviced by Pennsylvania Higher Education Assistance Agency dba XXXX XXXX. The loan was consolidated in XXXX, but XXXX XXXX maintains the consolidated loan as two loan sequences : a subsidized student loan and an unsubsidized student loan. I have been an XXXX XXXX service member in the United States XXXX since XX/XX/XXXX. I am currently under an income driven repayment plan called Revised Pay As You Earn, which was created by federal law. The Department of Education reviews my income on a yearly basis and determines my monthly repayment amount based on my previous year 's income tax returns. I have also been submitting periodic requests to certify the number of qualifying payments that I have made towards a program called Public Service Loan Forgiveness. Because I am a service member, my interest rate is capped at 6 %, which is a requirement under federal law. I have three main issues with XXXX XXXX, which I have tried unsuccessfully over the last two years to resolve directly with them.
( 1 ) XXXX XXXX is miscalculating the amount that I owe on my student loans and overcharging me. Within the last four years I have paid approximately {$53000.00} towards my student loans, however, the total amount that I allegedly owe on the loans has increased approximately {$25000.00}. Approximately {$45000.00} of the amount that I paid was applied directly to the principal of the loans because the Department of the XXXX has made yearly payments on the loans of approximately {$15000.00} per year, which must be applied to the loan principal per XXXX policy. As of 6-months ago, XXXX XXXX XXXX own billing system online indicated that the total amount owed on the loan was {$200000.00}. Now, their billing system states that I owe {$250000.00}. This increase is inexplicable. I have continued to make payments and not requested additional student loans. According to XXXX XXXX, they improperly capitalized the outstanding interest on the loan reasoning that I did not submit my yearly recertification request within a timely fashion, which is incorrect. I attempted to use FederalStudentAid.gov repeatedly to submit the request electronically, then I switched to submitting a paper application that I completed by hand and uploaded to the XXXX XXXX website. I have evidence of my numerous attempts to submit the yearly recertification application. Therefore, the capitalized interest should be removed.
( 2 ) XXXX XXXX does not calculate my monthly repayment amount in a timely fashion after I submit my yearly request to recertify under an income-driven repayment plan and places me into forbearance -- or forces me into forbearance -- where I am not able to make qualifying payments towards Public Service Loan Forgiveness and interest is capitalized to my loan principal. In XX/XX/XXXX, I submitted a request to recertify my monthly repayment amount under the Revised Pay As You Earn Plan. XXXX XXXX acknowledge receipt of my application, but -- without my consent -- XXXX XXXX placed my loan into forbearance while they processed my application. I called XXXX XXXX and requested that they remove the forbearance so that I could make a qualifying payment for purposes of Public Service Loan Forgiveness. XXXX XXXX indicated that they could not do that for the current billing cycle and I missed the opportunity to make a qualifying payment in XX/XX/XXXX. Then, in XX/XX/XXXX, I again submitted my yearly request to certify my income to determine what my monthly payment amount was under the Revised Pay As You Earn plan. As explained previously, I used StudentAid.gov to submit electronic requests. XXXX XXXX stated that they did not receive my request, even though I continued to submit it electronically -- at least 5 times. I also received notices from the IRS stating the my XXXX income tax information was provided to XXXX XXXX to calculate my monthly repayment amount. Eventually, it appeared that the electronic system was not working properly. I then uploaded a paper version of the yearly recertification to XXXX XXXX XXXX website. The loan servicer took several weeks to review my request and then denied it stating that they did not have information about my XXXX income. They then capitalized all of the interest owed on the loan to the principal and increased my monthly repayment amount from {$270.00} to approximately {$2800.00}. They stated that I did not submit my request for yearly recertifying of my eligibility for income-based repayment in a timely fashion -- similar to what they did in XXXX. I resubmitted the form to them electronically and requested to attach my income tax information for my XXXX income taxes from the IRS. I then called XXXX XXXX and they told me that my only option was to place the loan into forbearance so that they can have additional time to calculate my monthly repayment amount under the Revised Pay As You Earn Plan. They read me some disclaimer stating that by placing my loan into forbearance ( so that they have an opportunity to process my income-driven repayment request ) they will capitalize all of the interest to the loan principal. I stated that I did not approve of them capitalizing the interest and that I was disputing the monthly payment amount of {$2800.00}. I am still attempting to resolve this issue with them. They have not processed my pending request to recertify my monthly repayment amount and my account is displaying that it is delinquent. Their servicing issues have been forced upon me and they are attempting to force me to pay more than 10x the amount that I was certified to pay based on my Adjusted Gross Income from XXXX and I have attempted in good faith several times to submit the IDR request to recalculate my monthly repayment amount under the Revised Pay As You Earn Plan.
( 3 ) XXXX XXXX continues to charge me more than what is authorized by law under the Revised Pay As You Earn plan and the monthly repayment amount calculated by the Department of Education and states that my account is delinquent if I do not pay more per month than my certified monthly repayment amount. In XX/XX/XXXX, the Department of Education calculated my monthly payment to be {$250.00}. I paid this amount in a timely fashion every month. Then. in XX/XX/XXXX, the Department of the XXXX made a payment of approximately {$15000.00}, which brought the principal balance owed under the unsubsidized loan sequence down to XXXX. The unsubsidized loan sequence still had an interest balance of approximately {$700.00}. Once the principal balance of the unsubsidized loan sequence went to XXXX, XXXX XXXX XXXX billing system started to stated that I owed more per month than {$250.00}. Every month, I made additional payments to try to get the billing system to correct this error. I also called XXXX XXXX repeatedly and requested that they correct the billing error. Then, in XX/XX/XXXX, the Department of Education calculated my monthly repayment amount again to be {$270.00} per month. I started to then pay this amount, and XXXX XXXX XXXX billing system continued to state that my account was delinquent. I continued calling XXXX XXXX in an attempt to get them to correct my account and reimburse me the overpayments that the system was improperly demanding that I pay. XXXX XXXX failed to correct the issue. I started paying {$280.00} per month because that was the only amount that appeared to maintain my account as current in their billing system -- even though my monthly repayment amount was supposed to be set at {$270.00}. I then submitted a request to certify the number of months that counted towards my 120 payments for purposes of Public Service Loan Forgiveness, and XXXX XXXX did not include qualifying payments that I made towards the loan because their billing system was not functioning properly.
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01/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
|
I am a borrower who should benefit from the Biden Administration 's XXXX waiver. I have been employed for most of the past sixteen years by the United States Courts. I have made payments more than 120 months of payments on XXXX loans and XXXX XXXX loans during the months I have been employed by the courts. I submitted an application to Fed Loan Servicing last fall. I heard from them after the Biden Administration announced the waiver program in XXXX, informing me that I did not qualify because I had not made XXXX payments on a direct loan in a qualifying repayment program. I called Fed Loan Servicing to find out why they had sent me this letter after the XXXX announced that the rules had changed. I also called because they had failed adequately to process the dates of my employment. I have three periods of employment in the federal courts. The first was for three years. I then had a two-month pause, and worked for another two years. I then left for three years, and have spent the past eight years as a federal employee. Their calculations ignored the second, two-year, period. Fed Loan 's representative acknowledged their error on periods of employment, but suggested I submit another application, as well as certification that I continued to be employed by the federal courts. The representative with whom I spoke claimed that Fed Loan had no idea about how to administer the program because the government provided no guidance, but could not explain why the company sent out a denial when they knew that the terms had changed. Instead, Fed Loan said simply to wait until they received guidance and that they would process my application when new guidance appeared. I filed a new application to ensure that the company had my most current information and in an attempt to see if they could process this correctly.
Fed Loan sent me a letter on XX/XX/XXXX stating that the company had received my application for XXXX loan forgiveness. Fed Loan said they would process the application. I have heard nothing from them since on that issue. I continue to wait for an evaluation, and I am frustrated. I am especially frustrated because the Biden Adminstration keeps announcing how many people have been helped by the waiver program, and my US Dept. of Education Account does not even acknowledge that I have applied for XXXX. I fear that my application has fallen through the cracks, and that I am going to have to wait for months to receive the forgiveness to which I am currently entitled. Such forgiveness will be costly for me, even if I receive it. I have continued to pay on my loan as I wait for forgiveness, as I remain skeptical about the possibility. I can read the law, but I worry about Fed Loan 's ability to do so. With that in mind, I can not ignore the possibility of paying directly on the principal and lowering my interest cost. Of course, if Fed Loan doesn't bother to process my loan forgiveness by XX/XX/XXXX, I will be required to pay in any case, and pay interest on the remaining balance as well. I should have access already to the money I'm paying on my student loans. Fed Loan 's dithering incompetence is preventing that.
I filed a complaint with the Education Department after I spoke to Fed Loan in XXXX. They responded on XX/XX/XXXX ( that letter is not part of my on-line account at Fed Loan XXXX. That too is a dithering response. XXXX replied within a week to a complaint filed via the Education Department. That response explained that they had received my applications for XXXX and stated " [ w ] e 're currently reviewing to make sure your PSLF Form is complete and to confirm that you have been employed full-time by a public service organization or have served in a full-time XXXX or XXXX XXXX position. XXXX Once they make that determination and find me eligible, Fed Loan claims, the Education Department will transfer my loan to Fed Loan and they will determine how many payments I have made. After a paragraph explaining this process, Fed Loan appears to repeat itself, explaining that " [ o ] nce you are successfully enrolled in the XXXX Program, your student loan account will automatically be opted into the waiver. The Department will work with FedLoan Servicing to review your account, update any payment counts, correct any errors, and consider/reconsider any forgiveness that may result. '' Fed Loan will then seek any additional information. They end the letter by stating " [ b ] ecause the Department will ultimately determine how the waiver will impact your specific outcome, please refer to '' the Department 's website for more information. The back of the letter describes the eligibility requirements for XXXX. That statement comes from the pre-waiver era and is misleading, describing how only payments made on particular repayment plans and particular types of loans qualify for XXXX or TEPSLF. There is a note at the bottom : " The information contained in this communication is based ont eh current XXXX program regulations. FedLoan Servicing will implement all XXXX Limited Waiver Program ( LWP ) regulation changes as directed by the U.S. Department of Education ( ED ) when detailed instructions are provided specific to your account. '' Fed Loan 's conduct in this instant has been infuriating and discouraging. Though compensated to process applications, from the beginning of the waiver program they have shifted responsibility to the Department of Education. There may be some justification for that, but there can be no justification for continuing to send out information about loans that ignores the waiver program and discourages people who may qualify from applying for forgiveness under the waiver. The back of the form they sent me, if I had not read it carefully ( I am an attorney ), would seem to tell me that I am not eligible for forgiveness under XXXX because most of my XXXX months of payment were made on FFELP loans, not direct loans ( I took them out before direct loans were avaiable ), and not under the right repayment plan. FedLoan has been misleading borrowers and costing them money. CFPB should hold them accountable.
Presently, FedLoan seems to be dilatory in processing claims and in updating applicants on the status of their loans. I have been waiting since XXXX to hear whether I am eligible for the program. I am. I currently have a direct loan. I have been employed by a qualifying agency. I have made payments on XXXX loans and on direct loans. FedLoan has not acknowledged that, and appears not to have informed the Department of Education about my loans. This has cost me money and caused stress in my life.
In the end, it's difficult not to see FedLoan acting like an insurer : reflexively denying claims and hoping that insureds will not understand their eligibility under the policy and give up. Perhaps, too, FedLoan is compensated based on how many applications they process. Forcing me to file repeated applications when the answer in my case appears simple may be financially beneficial for them. All of this points to the supreme irony in having for-profit companies administer a program designed to reward public service. If your interest centers more on profits than the people you are supposed to serve, you serve those people as little as you can get away with.
I hope CFPB will put pressure on FedLoan to do the job they have contracted to do, to make their correspondence with borrowers clearer, and to stop shifting blame to other parties for their own failing. I also hope the CFPB can claw back some of the funds our government has provided FedLoan for administration of the XXXX program. They have no performed adequately on their contract. I also hope that some interest on unnecessary payments can be provided for borrowers who had to wait an unreasonable amount of time for the forgiveness they were due.
|
08/24/2023 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt is not yours
|
|
Web |
Servicemember |
What happened?
Over the last XXXX ( XXXX ) years I, XXXX XXXX XXXX XXXX ( " Consumer '' and/or " Plaintiff '' ), have been DENIED access to extended credit opportunities via Credit Cards XXXX Lines of Credit for my Businesses , and even been denied employment and professional advancement opportunities because of the numerous, egregious, fraudulent, unauthenticated, and negligently reported INACCURATED, AGED, DUPLICATE ACCOUNTS, and/or NOT MINE but are still being negatively reported on my credit file. These negative reports has caused me irreparable harm, emotional harm and distress, damages, loss of income and loss of employment opportunities via my inability to have my " Secret '' level security clearance restored because of the fraudulently perceived " Bad Credit '' image that has been falsely stained my character by XXXX, AMERICAN EDUCATOIN SERVICES ( AES ), PENSSYLVANIA HIGHER EDUCATION ASSISTANCE AGENCY ( PHEAA ), XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and other XXXX XXXX XXXX ( individually and/or collectively the " CRA '' and/or " Defendant '' and " Disputed Account Holders '' ), all in clear violation of the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681 et seq. and the Maryland Consumer Credit Reporting Agencies Act, Annotated Code of Maryland, Commercial Law Article, 14-1201, et seq. I recently applied for a Commercial Realestate Loan for a property that I was looking to purchase for my business and potentially build a primary homesite for me and my family in my hometown of XXXX XXXX, GA. HOWEVER, I have been DENIED the extension of credit by the lending institution because XXXX XXXX ) reported by " Credit Score '' to them at a XXXX rating ; and XXXX ) have negatively and falsely reported me having over XXXX instances of " DELINQUENCIES '' and/or " LATE PAYMENTS '' over 90 days, which is wholly INACCURATE and mathematically IMPOSSIBLE!!!! See Exhibits A & B. I've constantly disputed the accuracy of the information in my credit file over the last 5 years. Most recently, on or about XX/XX/XXXX, XXXX University posted a Collections on my credit file for all CRAs in the amount of {$17000.00} and I want to know WHY????? The last semester I attended XXXX was the Fall of XXXX ... and this was NEVER on my CRA accounts until XX/XX/XXXX?? THIS IS NOT MY ACCOUT NOR DEBT!!! This needs to be resolved ASAP because this issue is both putting my Federal Clearance in jeopardy and it is interfering with my purchase of a home that I'm due to go to closing within the next 30 days. As such, the actual damages sustained by the Plaintiffs as a result of the Breach of Contact, Theft, Breach of Fiduciary Duty, Negligence, Criminal Negligence, and other collective acts of the Defendants include, but are not limited to : Financial monetary loss of XXXX} in Earnest Money Deposits due to decreased credit ratings and inaccurate reporting. Financial monetary loss in the XXXX} appraised market valuation of the Subject Property due to decreased credit ratings and inaccurate reporting. Financial monetary loss and Tortious Interference in the XXXX in monthly income from the Billboard and Cell Tower revenue from the Subject Property due to decreased credit ratings and inaccurate reporting. Financial monetary loss and Tortious Interference in the lending of XXXX in capital from XXXX XXXX for the Acquisition and Development of the Subject Property due to decreased credit ratings and inaccurate reporting. Financial monetary loss and Tortious Interference with the planned future Planned Unit Development ( PUD ) Mixed-use rezoning of the property valued in excess of {>= $1,000,000} USD due to decreased credit ratings and inaccurate reporting. Financial monetary loss and Tortious Interference in the lending of XXXX in capital from Plaintiffs new lender, " Cleared for Closing '' for the Acquisition and Development of the Subject Property due to decreased credit ratings and inaccurate reporting. Financial monetary loss and Tortious Interference regarding the XXXX separate Real estate appraisals and fees that the Plaintiff paid for to support his cash-out refinance of his XXXX asset properties totaling over XXXX XXXX in valuation due to decreased credit ratings and inaccurate reporting. Financial monetary loss and Tortious Interference with the planned future redevelopment of the site into XXXX Multifamily Apartment units with a planned estimated investment and valuation in excess of {>= $1,000,000} due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the XXXX of XXXX XXXX, GA due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the XXXX of Georgia due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX government due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the XXXX XXXX XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the XXXX Department of Veteran Affairs due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the XXXX Department of Treasury. Tortious Interference with Plaintiffs business relationship with the XXXX Department of Housing and Urban Development due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with the Savannah Morning News and other local and national media outlets due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with XXXX XXXX XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs business relationship with Georgia XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs image, brand, and likeness for XXXX XXXX XXXX and XXXX XXXX, XXXX due to decreased credit ratings and inaccurate reporting. Tortious Interference with Plaintiffs reputation and good name due to decreased credit ratings and inaccurate reporting. Mental, emotional, physical pain and suffering Negligence Criminal Negligence Negligent Infliction of Mental, emotional, physical pain and suffering. Breach of Duty of Good Faith and Fair Dealing. Breach of Fiduciary Duty Breach of Contract Others to be determined. Furthermore, under Georgia law, damages for mental suffering and emotional anguish can be recovered, when there is an intentional infliction of mental distress, without a showing of contemporaneous physical harm. Carrigan v. Central Adjustment Bureau , Inc., 502 F. Supp. 468 ( N.D. Ga. 1980 ).
|
12/07/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
I contacted the Department of Education requesting that this loan be discharged in accordance with House Joint Regulation 192 of XX/XX/XXXX. So far, they have not taken action. I have confirmation from a certified return receipt that they received my request XX/XX/XXXX. Here is the authority listed that explains HRJ-192 and public law 73-10.
HJR-192 AND PUBLIC LAW 73-10 LAWS THAT GOVERN ELECTRONIC FUNDS TRANSFER INSTRUMENTS, AND MONEY The Federal Government took our lawful money out of circulation in XX/XX/XXXX but Congress had to provide the people a remedy. Public Law : " Chap. 48, 48 Stat. 112 '' under HJR 192 is that remedy and in part states that the Federal Government will discharge all of our debts, public and private, dollar for dollar. This has been one of the best kept secrets in this Bankrupt Nation.
They took everything including all property and titles to property and left us only with an ability to discharge debt and create money through our signature and they never bothered to tell us.
We create money when we apply for bank loans with our signature. It is our signature and credit in our ability to work that creates the money of account and this has been the case since XX/XX/XXXX. The banks have a monopoly to our credit and for this " service '' they charge principal and interest on nonexistent money all the time giving the impression they lent us their money and this is fraud because they never revealed where the money came from. This is true for Credit Card accounts and Mortgages.
1. House Joint Resolution. 73rd Congress. Session 1. Chapters 48 & 49. XX/XX/XXXX, XX/XX/XXXX H.J.R. 192. 1491 Public Law 1 48 Stat 1confirmed in ~XXXX v. U.S. ( 1935 ) 294 U.S. 330-381, 79 LEd 912, as well as ~Title 31 United States Code ( USC ) 5112, 5119 and again 12 USC 95a . When a government goes bankrupt, it loses its sovereignty.
2. Public Law 10 Chapter 48, 48 Stat. 112.
3. Public Law 73-10 40 Stat 411 4. Trading With the Enemy Act ( XXXX XXXX XX/XX/XXXX 1 ) That, Legal tender under the Uniform Commercial Code ( U.C.C. ), Section 1-201 ( 24 ) ( Official Comment ) ; The referenced Official Comment notes that the definition of money is not limited to legal tender under the U.C.C. The test adopted is that of sanction of government, whether by authorization before issue of adoption afterward, which recognizes the circulating medium as a part of the official currency of that government. The narrow view that money is limited to legal tender is rejected.Under HJR 192 XX/XX/XXXX and validated in XXXX above the nation is bankrupt and to support the bankruptcy my signature as a man created the currency of the realm for the transaction making me the Creditor. The existing state of emergency is verified ~Title 12 95, 95a, 95b and 411 Should this be doubted then these two quotes ( of many more ) verify the truth since the principal part of any thing is the beginning. Maxim of Law Banks can not lend depositors money to borrowers without the depositors written authorization, in reality, banks do not lend their depositors money. ~12 U.S.C. 1828.
As the situation stands at present, the banker is in a unique position. He has probably the only known instance, in business of the possibility of lending something without parting with anything, and making a profit on the transaction, obtaining in the first instance his commodity free. ~XXXX XXXX XXXX in a speech in XXXX in XXXX. ( XXXX XXXX Decision, creating money from thin air ) A national bank has no power to lend its credit to any person or corporation. XXXX v. XXXX XXXX . XXXX, XXXX XXXX XXXX XXXX XXXX XXXX, certiorari denied in XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX.
A bank is not the holder in due course upon merely crediting the depositors account. XXXX XXXX v. XXXX, XXXX NYS XXXX XXXX, XXXX.
2 ) That, the Federal Reserve Bank in its booklet ; XXXX XXXX XXXX page 3, states ; In the United States neither paper currency nor deposits have as commodities. Intrinsically, a dollar bill is just a piece of paper, deposits merely book entries.
3 ) That the giving a ( federal reserve ) note does not constitute payment. See XXXX v XXXX XXXX, XXXX XXXX XXXX.
4 ) That the use of a ( federal reserve ) 'Note ' is only a promise to pay. See XXXX XXXX v XXXX, XXXX XXXX XXXX.
5 ) That Legal Tender ( federal reserve ) Notes are not good and lawful money of the United States. See XXXX v XXXX, XXXX XXXX XXXX.
6 ) That ( federal reserve ) 'Notes do not operate as payment in the absences of an agreement that they shall constitute payment. ' See XXXX XXXX. XXXX v XXXX, XXXX XXXX XXXX XXXX.
7 ) Also, Federal Reserve Notes are valueless. See IRS Codes Section 1.1001-1 ( 4657 ) C.C.H. ).
8 ) In light of the holding of XXXX XXXX XXXX vs. XXXX, XXXX XXXX XXXX ( XXXX ), take notice of ... As of XX/XX/XXXX, legal tender for discharge of debt is no longer required. That is because legal tender is not in circulation at par with promises to pay credit. There can be no requirement of repayment in legal tender either, since legal tender was not loaned [ nor in circulation ] and repayment [ or payment ] need only be made in equivalent kind ; A negotiable instrument.
9 ) U.C.C. 3-603 ; If tender of payment of an obligation to pay an instrument is made to a person entitled to enforce the instrument and the tender is refused, there is discharge, to the extent of the amount of the tender ...
10 ) ORS 81.010 Effect of unaccepted offer in writing to pay or deliver. An offer in writing to pay a particular sum of money or to deliver a written instrument or specific personal property is, if not accepted, equivalent to the actual production and tender of the money, instrument or property. XXXX the latter here operates via the rule of XXXX XXXX in Tennessee. ) 11 ) That because of failure of a lawful consideration the Note and Mortgage are null and void See XXXX XXXX XX/XX/XXXXXXXX XXXX XXXX XXXX XXXX, case # XXXX ( XXXX ) .THEREFORE, in light of the above, under necessity, having no other means to pay debts at law, but being estopped and denied access to lawful constitutional money of exchange, the undersigned can only exercise the remedy under necessity to set off/discharge the 'debt/liability '.
Your Affiant, flesh and blood with PRE-PAID EXEMPT status as a current Creditor of the U.S. CORPORATION since its bankruptcy in XXXX and with full understanding of how the monetary system works. Federal laws prohibits any banks from loaning against its own credit and customers deposits, so my signature creates the asset of these funds which you then monetized to your gain ten ( 10 ) times, then my signature does certainly pay this supposed liability ; THEREIN, you are required by LAW to accept this EFT instrument and credit the above account, in honor, within 24 hours upon acceptance pursuant to U.C.C. 3-501.
Any dishonor will be construed as a commercial injury, violation of agreement, fraud, fraud by scienter, violation of commercial law and otherwise. UCC codes used in verified tender of payment 1-201 general definitions governing eft 10. CONSPICUOUS EFT in red 3-311 ( d ). Receipt of an instrument is satisfaction 3-501- ( 4 ) day after day of receipt 3-603 tender of payment ( b ) refusal is discharge ( c ) able & ready to pay at every place of a payment stated Your Affiant has claimed, maintain, and have at all times has retained his Constitutionally secured Rights especially, but not limited to, all aspects of this instant matter ; XXXX XXXX XXXX , XXXX XXXX , XXXX at XXXX. Waivers of Constitutional Rights must not only be done voluntarily, they must be knowingly intelligent acts done with sufficient awareness of the relevant circumstances and consequences.
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03/18/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have HEAL student loans through AES which they are servicing since buying them in XXXX, but disbursed between XXXX. I will paste a letter I sent them that summarizes my request to them.
XX/XX/XXXX American Education Services XXXX XXXX XXXX XXXX XXXX XXXX : AES Loan # XXXX Dear Sirs, Due to circumstances which I can explain in any detail that is necessary, I relinquished my ( State name ) license to practice medicine in XX/XX/XXXX. I do not have a license in another state. While there was some hope if I should take courses, get a psychological and functional skills evaluation with favorable reviews, I could petition the XXXX XXXX for reinstatement. In XX/XX/XXXX and XX/XX/XXXX, I did as requested. However, my reviews would not support reinstating my license. I have been trying to forge my own medical practice management business, to make a living. So far, my income is 1/3 the amount it was when I practiced medicine. I was a primary care physician, board-certified in internal medicine making ~ $ XXXX. I have made ~ $ XXXX. for the past two years. I can provide tax returns which will confirm these claims, if necessary. Therefore, it is with some credibility that I am ready to suggest for AES to discharge my loan, entirely. While I've already paid {$160000.00}, the remaining unpaid principal is ~ {$53000.00}. The original loans dispensed totaled {$140000.00}. Loans may have been borrowed separately, but were eventually consolidated and taken over as one loan by XXXX XXXX. I attended ( Name of school ) XXXX XXXX school in ( City and State ) graduating in XXXX. This was a time when HEAL was still the main form of government funded loans for medical education. I also had some PLUS loans and XXXX types, I recall. Until XX/XX/XXXX, when my graduated payments ballooned, my payment record has been good. My XXXX credit score was XXXX, and reflects my efforts, overall to be a good consumer. Since I'm delinquent, it has gone down a little to XXXX as of XX/XX/XXXX. [ Of late it has dropped even more to the mid-XXXX 's ] I've tried forbearance, deferment and the XXXX graduated plan until all repayment options were exhausted. I was denied the use of an income-contingent payment plan. Initially, I sought relief by writing an email in XX/XX/XXXX. I was told to wait until XXXX. When I got back in touch, the message I got was to sign up for an S-5 plan. When I questioned whether I could start right away rather than XX/XX/XXXX with the XXXX {$720.00} installment erased, I was told it was too late. I complained, because this was not explained back in XXXX. Then in XXXX, it was also disclosed that I wasn't even eligible for the XXXX plan, since I had used the XXXX, already. What was I going to do, I asked the customer service rep. over the phone? " Your best. Just do the best you can. '' So, I sent {$200.00} on XX/XX/XXXX. Maybe it sounds pathetic, but I am now facing the reality of not practicing medicine and not having the income commensurate with that profession, anymore. My suggestion to discharge this loan was not an impromptu decision. I've asked a customer service rep at AES to counsel me if it was even possible, and he indicated it is. With no license to practice medicine, I do not have the earnings and am unable to afford payments. My budget has to be curtailed and I continue to anticipate multiple expenses. I'm self-employed and had trouble saving for quarterly estimated taxes. Then, I will mention, there are my XXXX daughters, all in school at the University ( school name ). Personally, I've been avoiding the cost of dental work. Doing little things like a day trip for skiing or going out to a nice restaurant and a show or sporting event, just seems too exorbitant these days. Eventually, the practice that has been instrumental in getting me involved in gainful employment after I left clinical practice, is going to not need my consulting skills. I'm trying to shop myself to other doctor 's offices, but it isn't going well. I had applied to work for a think tank that does medical consulting to government agencies. While they did request supplemental information, I did hear their decision was to decline. I will close by saying, I can provide the State of ( name of state ) XXXX XXXX 's relinquishment document, as well as the unfavorable evaluations I mentioned, if that is necessary to corroborate my claims.
Sincerely, Name, XXXX.
Email xxxxx ( End of the XX/XX/XXXX letter ) This was rejected with a non-sequitur explanation, by AES with a nonsense offer to request my credit record dispute be appealed. I then tried to negotiate a lower amount buy-out and/or a lower income-contingent payment plan, but those were responded to with three types of letters : 1 ) Form letter rejections of a non-responsive and irrelevant description 2 ) Repeat of letters that were already sent 3 ) Demand for entire loan principal with notice of intent to report delinquency to credit bureaus.
I have records of all this. I have the ability to upload or attach supporting documentation.
My last contact was with customer service to explain my situation, since the written responses were impossible to accept. After the lady listened to my explanation, she checked with her supervisor and came back to me with a definitive " NO, '' to all my suggested resolutions. ( Losing my license is not a good enough reason, being the explanation ).
I disagree.
I had been told on a previous phone call to customer service that I will be pursued by collections, which is a legal requirement. The phone calls should be identified by me, and NOT ANSWERED ( per their own rep )!!
I was pursuing a personal loan through several private banks, so that my monthly payments were affordable with my budget ( $ XXXX $ XXXX. range ). If the amount I borrowed would buy-off AES, I could achieve the virtual equivalent of # 2. But those loans were rejected, not because of credit score, ( which was near maximal @ XXXX ), but due to income-to-debt ratio. This was the exact reason I was not able to pay my loan at $ XXXX. Therefore, I'm facing a paradox. I cant pay due to lower income, while I can't borrow due to too much debt.
I can't reinstate my license due to a combination of factors : 1 ) cost to go through measures of remediation : A ) Weeks, if not months, of iXXXX XXXX XXXX XXXX XXXX XXXX for diagnosed XXXX and XXXX XXXX XXXX with dependent and antisocial features.
B ) Weeks of paid educational activities followed by testing to generate proof of improvement to the medical board 2 ) Legal representation to prepare and present my case for reinstatement to the XXXX XXXX XXXX XXXX XXXX.
3 ) Returning to practice costs A ) Obviously limited scope of practice ( due to confines to keep me supervised, likely to be applied, with costs such as a practice monitor ) B ) Applying for malpractice will come with exorbitant premiums, due to risk assessment C ) Being on staff at a hospital will be highly problematic D ) Keeping insurance credentials will come with strict sets of acceptable solutions E ) Not to mention, open disclosure on license websites creating a stigma to be hired for a position F ) As in E, constricted patient care opportunities, given people 's preconceived opinion of my reputation.
I have already been told the chances are slim, even with these measures, due to an on-going record of problems in my 20 year career and the general climate at this time towards medical license issues. Specific problems are being published frequently in the media, all around the country. The board is giving itself unchecked powers at an 'ex facto ' level, to produce a supervisory role for the appearance of community protection.
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12/04/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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Previously aided Consumer Financial Protection Bureau in what ultimately became the Lawsuit filed by The California Attorney General in XXXX against XXXX XXXX XXXX XXXX which was single handedly based upon my direct information regarding the Illegal and unfair practices taking place from the time of my enrollment, during my whole enrollment, until my unfairly, Illegal withdrawal by XXXX XXXX XXXX from attending any of my enrolled classes in which I obtained 7 Federal Student Loans by The Department of Education, not including the out of pocket expenses approximately totalling $ XXXX for transportation costs, Parking costs, additional equipment after being told my loans were already maxed out in what was supposed to cover all costs associated with my enrollment, Parking Tickets from the lack of student parking which led to the moving of student vehicles every two hours during which students were in class and not given sufficient permission to be excused from class to move vehicles which led to tickets, towing, booting of vehicles, locked out of said classes due to having no choice but having to leave class or having vehicle towed or multiple tickets. Although a Defense to repayment was submitted and I was one of seven former students carefully chosen and interviewed by The Department of Justice to serve on a student led committee to over see the Bankruptcy case in which attorneys who at the time claimed it was pro bono provided or found by the Organization The Debt Collective, which led to numerous trips by car, airplane, numerous stays in hotels, hours upon hours of time spent in court proceedings in Delaware, XXXX XXXX, ect all told was being taken care of by judgements and funds from passed lawsuits and accounts solely for the Frauded students which was led to believe was restitution but never seen a dime and still even after years since the Bankruptcy Case, the lives destroyed, homelessness, lack of employment, lack of enrollment in other high institutions with the false promises of transferring of credits, denial of further credit for rental properties, car loans, medical bills from the stress, mental stress, depression, drug addictions, suicidal thoughts, ect, inability to access resources for additional help after the whole Attorney General lawsuits and media attention died down, myself and thousands of others are still reeling from this Department of Education and government backed for profit business which was guilty of numerous criminal charges, Federal charges all in the name of the students enrolled and ripped off, still to this day, documented all over the world wide web, multiple media outlets of Billions of dollars being sued an won all to be distributed to whom, and the new job the former California Attorney General XXXX XXXX now Vice President has all due to the small voice and One Small Women, Myself who started a complaint with some help from Congresswomen XXXX XXXX which in turn led contact to myself from The Consumer Financial Protection Bureau XXXX XXXX, XXXX XXXX, XXXX XXXX, all in which I had telephone conversations, emails over months until I was told during one of the last conversations I Quote " XXXX XXXX, we want tk comment and stress we do not at all represent you in any way legally in regards to your complaint and information you have given to us and to possibly look for an attorney to help with anything further ''. After all the information I had given and also my comments to the individuals I named above about my inability to afford a private attorney for any further help with mh complaint in regards to XXXX XXXX to ultimately being notified by the Media, XXXX XXXX XXXX Morning news End of XX/XX/XXXX, Press Conference by the then former California Attorney General XXXX XXXX stating the beginning of a {$30.00} XXXX dollar lawsuit with all the information I had just given her Deputy Assistant Attorney General XXXX XXXX, XXXX XXXX in regards to numerous Federal and State laws being broken by my specific XXXX XXXX XXXX XXXX XXXX, Ca. Unfortunately, to my utter amazement all email addresses and telephone contact numbers given to me were no longer reachable and all contact at that point and the future was cut off. I was not only utterly embarrassed, feeling used, hung out like a rag doll, left to fend for myself with assumptions made I was going to aquire Legal Representation, for all my personal information in regards to my specific enrollment agreement, all persornal school financial records, personal attendance records, any and all conversations documented by email with numerous individuals represented by XXXX XXXX as employees such as Academic Advisors, Dean 's, Financial Advisors in regards to by direct specific Federal Student Loans, any and all of my entire Enrollment Profile/Record for XXXX XXXX XXXX XXXX, Ca, what was out right and down right Criminal in regards to any and all Federal And State Laws, also in regards to the daily workings and knowledge I personally had of what I directly was dealing with for the span of Two and a Half Years of my enrollment with in my specific campus at XXXX XXXX of XXXX XXXX and which ultimately led to Large Umbrella Company not made available or known by students, Corinthian Colleges, which ran multiple schools, not just XXXX XXXX XXXX, Not one cent, dollar, nor one single resource was made available by anyone including the Department of Education, CFBB, Office Of Student Aid, California Attorney General XXXX XXXX, anyone one individual in which I named above and I had just given information to jump start at the time the {$30.00} XXXX dollar California Attorney General led Lawsuit against XXXX XXXX, but up until now all the billions of dollars in lawsuits and what I have researched til now and all these past years of supposed restitution being held or being acquired from multiple lawsuits which was never to be seen as any restitution especially not by myself or close kept contact by former students in which I served with on the student committee appointed by the DOJ contacted in the beginning by direct email, telephone and voicemail calls and in final telephone interview of sorts which led to my direct appointment on the student led committee on these pointless trips upon airplane, car in hotels, hours in courts for little to Absolutely nothing but more stress, more mental anguish, more out of pocket expenses to only if lucky have federal loans discharged but still held on credit report which still leds to credit denials for all kinds of numerous consumer dealings for example applications for rental properties at the least a one bedroom apartment, or a vehicle with value of that under {$10000.00}. The most smallest of dealings that most of the higher income based individuals in which myself and the student led committee had dealings with in hopes of some financial regain for the thousands and thousands of dollars put out of pocket just to further our education with the belief in our government ran education department whom monatarely backed this umbrella corporation of multiple schools with so called accreditations which had no base or merit. This is my complaint after years of silence and being used and mentally abused and left with nothing, no help, no justice, no peace, homeless still in XXXX due to the numerous federal loans supposedly discharged but still clear as day on my credit report like it was yesterday and has had a very large impact on my ability to obtain housing, employment, further education, ect. I am not only at my bitter end but on the absolute brink of being a victim of our government and the streets in which I was left to parish.
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07/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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In XXXX I attempted to submit my Income Driven Repayment ( " IDR '' ) recertification application through Studentloans.gov. At that time, the IRS or Studentloans.gov was not allowing the transfer of financial information from the IRS website, so I could not submit the form online. I obtained a paper IDR form online ( OMB No. XXXX ), manually filled out the form, and submitted it to Fed Loan Servicing, and XXXX ( my two loan servicers ) at the end of XXXX, XXXX, with the appropriate and complete tax documentation. Please note, the form I submitted had an expiration date of XX/XX/XXXX. I received an email from Fed Loan Servicing onXX/XX/XXXX, indicating it had received my request, and I would have a decision " within the next 10 days ( if not sooner! ) '' and that I would receive an email for any follow-up. I called on XX/XX/XXXX to check on the progress of my request, and was told it was still under review. Because a decision was not made, my payments were switched out of the income based repayment plans I have been in for quite sometime, and my payments were set at the higher standard repayment plan amount. On XXXX XXXX, I called and requested a status update on the loans. I was told that it had denied my request on XXXX XXXX. I asked why, and explained I never got a letter. I was told my request was denied because I had submitted the " wrong form '' because it had expired. I was told my denial letter should be in my online inbox. I confirmed it was not, and later was told that they " had never generated a denial letter '' and that they did not know why. I further explained I downloaded the " expired form '' online, explained my other loan servicer ( XXXX ) received the same form and was able to process it, and that the form I submitted was not set to expire untilXX/XX/XXXX. I was told the form I used was no longer in use as of XX/XX/XXXX despite having an expiration date of XX/XX/XXXX. When I explained I had downloaded the form in XX/XX/XXXX, I was told " maybe it was out somewhere on the internet. '' In comparing the two forms, the differences are as follows : 1 ) the " expired form '' has an informational box under section 2, which provides instructions on how to complete the form. This informational box is not aesthetically the same on the " new form, '' and some information is missing. 2 ) Section 4A on the " expired form '' asks if you are single or married. The " new form '' asks if you are single, married, married but separated, or married but can not access your spouse 's financial information with ease. It is important to note that if an individual indicates s/he is " married or separated '' or " married but can not access spousal information, '' the individual would be treated as single. These 2 things are the only differences between the forms. I explained in painstaking detail that the changes between the two forms do not apply to me. My form indicates I am married, filing jointly, and the tax information I submitted with my form included the financial information of my spouse. I was not seeking any exception to being considered a married person. The change in the form had no substantive impact on my information. Fed Loan Servicing confirmed that it had all of my necessary information, and it would only need me to fill out the " new form '' to make a determination. I requested that they review the form they already had, and the corresponding tax information to make a determination. I explained that I hade obtained the form in XXXX when I had submitted it, and did not understand that within a month 's time, how the form had " expired, '' especially considering the form 's expiration date was XX/XX/XXXX. I was told this did n't matter and the government would not allow a review. I asked the customer service representative for the federal guideline ( s ) or authority that permitted them to deny the use of the form I had previously submitted, given it 's expiration date. No one could quote any regulation or law, and I was told " internally '' they were told this form could no longer be reviewed. I proceeded to speak with five people " up the chain '' regarding their decision. I asked if they could waive their internal " policy '' to deny based on an " expired form '' because they were in receipt of the requisite information, and the changes to the forms were not applicable to my situation. I was denied the opportunity for them to review based on the information they had, and was told that I would have to submit duplicate information. I requested several items from Fed Loan Servicing at that time. I requested a letter explaining the denial determination made on XX/XX/XXXX. I also requested the statutory authority granted to Fed Loan Servicing that permitted it to deny my application, based on it being the " incorrect form. '' I also asked for documentation showing that it had been properly applying the .25 % interest deduction on my accounts for being enrolled in a direct debit plan. I was told I would have these documents within 7-10 business days. To date, I have only received 2 paper copies of the " correct '' IDR form. I have not received any of my other document requests. Given that I had no other options, I resubmitted my information on StudentLoans.gov to request a review. ( The IRS was now authorizing the transfer of tax information ). I received an email from Fed Loan Servicing on XX/XX/XXXX, indicating the request was received, and again that a decision would be made in " 10 business days ( if not sooner! ) '' with regards to my request. I called onXX/XX/XXXX to inquire as to the status of the request, and was told it was under review and to call back, because it takes 7-10 business days for a decision. I called back today ( XX/XX/XXXX ) and was told my review was " on hold '' and that it had been pulled for manual review. I was told typically the requests are reviewed electronically. I asked for the reason my application was pulled for manual review, and told they could not tell me why it was pulled for manual review, and a decision should be made in 7-10 business days. I explained today was the 7th business day. I called back to get additional information regarding my current application, and to see why it was pulled for manual review. I was subsequently told it was not " on-hold '' and that the form is just under review. I am not able to make the payments at the rate they currently are. I am concerned now that my loans are considered delinquent. I was told that while a decision should be made in 7-10 business days, it will not go into effect for 2-3 billing cycles. This is absurd. The notion that it is acceptable for Fed Loan Servicing to not only refuse to review a significantly similar, unexpired IDR form submission with proper enclosures, but to also fail to issue a denial letter explaining the reason for the adverse determination defies all logic. I can not imagine that this is in line with any contract for services it has with the federal government, and I believe this is a gross dereliction of duty. The financial consequences of Fed Loan Servicing 's repeated failures have a very real impact on me and my family. I am inevitably forced to choose between providing for my family 's immediate needs, or negatively harming my credit for a delinquency, due to the incompetence and illogical decisions of Fed Loan Servicing. I also can not imagine I am the only person who is subjected to this gross mismanagement, and shudder to think of the consequences other individuals may suffer due to Fed Loan Servicing 's negligence.
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02/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I transferred by federal student loans over to XXXX XXXX XXXX in XX/XX/XXXX in order to participate in their public service loan forgiveness ( PSLF ). I had been making on-time, qualifying payments ( at least the minimum amount due, income-based repayments ) through my previous loan provider, XXXX since XX/XX/XXXX ( it may have been a different provider originally, but XXXX has been my main loan provider for the last several years ). Since transferring my loans over to XXXX XXXX XXXX, they validated my employer/job as eligible for the program. According to the details of the PSLF program, I should be eligible for loan forgiveness in XX/XX/XXXX, after working for 10 years in a XXXX/XXXX XXXX position and having made 120 qualifying payments ).
However, they have miscalculated the number of my qualifying payments I have made, despite repeated calls to customer service about this issue. Each time I call, I am told that they need more time in order to appropriately calculate my payments ( I am typically told 6-8 weeks ). Currently, my account shows that I have made 17 qualifying payments on my Direct Subsidized Consolidation Loan, thus indicating I have 103 more qualifying payments to make, indicating I would be eligible for loan forgiveness in XX/XX/XXXX! It also indicates I have only made 24 qualifying payments on my Direct Unsubsidized Consolidation Loan, which indicates I have 96 more qualifying payments to make. I have made consistent, on-time, full minimum amount due payments since consolidating my loans in XX/XX/XXXX. Each time I call in order to address this significant issue, I feel as though I am being given the " run-around '' so-to-speak. I was initially informed that a computer calculates the qualifying payments through my previous loan provider, and then told that an actual person needs to go through and properly calculate the payments if the computer does not do them properly. I was told this would take 6-8 weeks, each time I've called.
I have contacted Fed Loan Servicing, and specifically the PSLF department 4 times now. I called initially on XX/XX/XXXX to inform them my payments were miscalculated. I was assured this would be resolved within 6-8 weeks. I called again XX/XX/XXXX, and was told that a Payment Tracking Review Form would be submitted to their accounting/payment department in order for a human to individually calculate my qualifying payments with my past provider ( XXXX ). I called again XX/XX/XXXX to follow up, and again was informed it would take 6-8 more weeks. I called again most recently on XX/XX/XXXX and I spoke to a customer service representative ( XXXX ID # XXXX ) and eventually a Service Delivery Team Member. ( XXXX ID # XXXX ). I was informed that it is now taking One year plus to complete payment reviews. I have never previously been informed of this, and XXXX informed me that we stopped giving people timeframes in XX/XX/XXXX so the person I spoke to in XX/XX/XXXX must have made a mistake ( mind you, I was given a 6-8 week time frame by multiple customer service representatives, as well as different information each time I called ).
XXXX looked into my Payment Tracking Review, and informed me my payment review is still pending. What pending meant, according to her, is that someone has looked at my payment histories, and was still reviewing it to determine the number of qualifying payments. I informed her that I should be scheduled to be complete with my loan forgiveness next year in XX/XX/XXXX; I asked if there was any way my account could be expedited, given had I known it was going to take this long to review my qualifying payments, I would have requested a Payment Review Tracking form much sooner than I had ( for example, in XX/XX/XXXX when I initially called to alert them of the miscalculated payments ). She informed me this was not likely, given the number of customers they have and the number of individuals reviewing my particular case ; it was impossible to tell just where in the process they were. She informed me that 28 pending payments of mine were being reviewed currently. ( I have made many more than this ). She also informed me that between XX/XX/XXXX-XX/XX/XXXX my payments did not appear to qualify because I did not pay the agreed upon amount. She said, and I quote, You paid more than the minimum amount which means those payment were placed in something called Paid ahead status and thus did not qualify as a qualifying payment towards the loan forgiveness. She informed me that given I paid MORE than the minimum amount during this period, the qualification could be changed, but it was unclear when/how this could occur. I was also informed that there were 4 forbearance timeframes where my payments did not count. I informed her I did file forbearances during tax season in order to get my taxes done prior to paying the updated amount for the year ( since it is an income-based repayment, it requires our taxes are completed to calculate the amounts ). However, I still made the minimum payment during that time anyway. She reported that Fed Loan could move or cut forbearance because payments were made, but again, it was not clear when/how this would occur.
XXXX also informed me that applications for individuals who are in their 10th year of service ( thus completing their required payments/terms of services ) are reviewed first and given priority for properly calculating payments. She indicated that as I get closer to the end of my service ( In XX/XX/XXXX ), that I would have a better likelihood of having my final payments calculated properly ( if not by XX/XX/XXXX or later ).
I was informed that I would be notified by mail when this process is complete, which likely would not be until XX/XX/XXXX ( at the earliest ) but also likely later, despite the fact that I originally transferred my loans over to them XX/XX/XXXX. Additionally, I informed her that my 2 loans are showing different qualifying payments when they should be the same ( as theyre consolidated so one payment goes to both loans ). She reported that is a common issue they were looking into for many borrowers.
Currently, XXXX XXXX XXXX is the only provider approved by the Federal government/Department of Education to manage loans for the Public Service Loan Forgiveness Program. This is the SOLE reason I transferred my loans to them, despite having heard similar complaints to mine from others. The fact that borrowers are being given different, and misleading information regarding their qualifying payments, and that now we are being told it will take over ONE YEAR to figure this out, seems fraudulent to me. Were it not for this program, borrowers may have chosen to remain with their prior lender/loan provider, or sought out a different one to manage their loans. It seems to be they are engaging in predatory practices by essentially forcing borrowers to use them for loan servicing in order to qualify for PSLF, however the method and process by which they determine eligibility appears to be mystifying at best, fraudulent at worst. In the meantime, they are collecting large amounts of interest on my outstanding loans, and apparently I can be punished if I pay an amount ABOVE my minimum payment amount. This keeps borrowers in a vicious cycle of being at the loan providers mercy in the meantime, all the while with no promise or guarantee of loan forgiveness, despite having followed and met criteria for fulling PSLF obligations. PLEASE HELP!
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11/12/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
To whom it may concern : I am writing to notify you about the fraudulent business practices I have experienced from FedLoan Servicing, a federal loan servicing company based in Pennsylvania.
Since transferring my student loans to them in XXXX of XXXX, I received negligent loan advice from Fed Loan Servicing representatives resulting in interest capitalization of over XXXX added to my account in a two month period ( XXXX XXXX ). There was no disclosure or warning that this would happen despite my best efforts to get the correct information and accurate guidance on loan repayment after the transfer.
Shortly after transferring to Fed Loan Servicing I noticed their shady business practices. There was no communication from them that they had received my loan transfer or how to make payments. In XX/XX/XXXX I reached out to them to see what the hold up was. I was NOT notified that I needed to renew my Income Driven Repayment Plan ( something my prior loan company did every year ). They informed me in XXXX when I called that since they hadn't received my IDR, it was too late and I would need to make the non-IDR full payment ( around {$3000.00} ) or else go into forbearance. I submitted my IDR request to them immediately and made a payment based on the prior payment rate I'd been making at my other lender ( prior to transfer ). I told them I was a single mother in the midst of a custody battle on a medical resident salary and could not make a {$3000.00} payment on such short notice. They said I could have a loan deferment for that month and it wouldn't increase my loan or add any additional charges. In XX/XX/XXXX, I noticed that {$24000.00} interest capitalization was added to my account. I was very upset and talked with three different customer service representatives during that month, each giving different advice : one said to make a non-IDR {$3000.00} payment, one said to keep making the payments based off my prior IDR, and one said to not make a payment at all because my IDR was being uploaded/processed by Fedloan and I would be getting an updated bill to pay the IDR calculated amount. When I asked what happens if it takes longer than the month, she said to not worry about it - that I wouldn't be charged anything because my documentation had already been submitted so there was nothing more needed on my end. She reassured me I would NOT be charged for anymore interest capitalization. Unfortunately, I listened to this Fed Loan Servicer customer rep 's advice and didn't make a payment in XX/XX/XXXX.
In XX/XX/XXXX, I saw another {$20000.00} in interest capitalization had been added to my account. I called and the customer service rep stated this was all my fault, I was never told the incorrect information, and there was no way to rectify the situation. She told me it was going to be forgiven anyway, so why did I care? I couldn't believe it. In less than 3 months I had been with FedLoan Servicing, my {$260000.00} loans were now increased over XXXX!
The reactions, attitudes, and negligent advice of customer service representatives since transferring my loans to them has me highly suspicious of financial fraud. Over the years many of the reps have indicated that the government will pay off these expensive errors once I qualify for forgiveness. As part of the Public Service Loan Forgiveness program, this appears to be a an abuse of government funds to pay for expensive errors made under false information and loan guidance given by their egregious reps.
Additionally, FedLoan Servicing appears to have honesty problems regarding their counting of payments towards the forgiveness program. At least 4 months of payments I have made over the past 7 years ( four of which were with my prior loan servicer ) are categorized as " non-qualifying payments. '' When I have asked reps why they didn't count, nobody can give me an answer that makes sense. Some reps have stated I didn't make the payments at all those months, which is false ( I have proof from my prior loan servicer and my bank account statements ). When I point this out they say they'll open a review. The review process always takes 6+ months ( which reps say is normal ) and has always resulted with a letter saying the review is closed and all the account information is accurate. Nothing changes no matter how many times I call them or how many times they do a " review. '' Steps I have taken to try to resolve this issue : 1 ) Requesting for the recorded calls with the reps from XXXX XXXX to be reviewed so that I can prove I was given was incorrect/negligent advice from them and as a result ended up with {$45000.00} of interest capitalization over 2 months. This has been repeatedly ignored or told " it isn't possible. '' My requests to have the interest capitalization taken off my account due to the errors have been met with denial, reverse blame, and dismissive statements. Several reps have told me not to worry about it, it'll be forgiven by the government anyway. I have been met with similar responses when speaking with managers.
2 ) At least once a year I request an " account review '' to show that I made payments that they are not counting towards the Public Service Loan Forgiveness program and to show I made some payments in XXXX during the time when the interest was capitalized. Each time this is met with a short letter 6- 8 months later stating all account information is accurate. It never reports what was reviewed, by whom, or for any supporting documentation from me or my prior loan servicer. Their last letter to me regarding this was on XX/XX/XXXX.
3 ) While recently gathering evidence from my correspondence with them in case I need to seek legal recourse, I noticed all account letters in my Fedloan Servicing mailbox prior to XX/XX/XXXX have mysteriously disappeared.
4 ) I have reached out to the Pennsylvania Higher Education Assistance Agency ( PHEAA ) Office of Consumer Advocacy ( OCA ), who responded via email that they forwarded my requests about the interest capitalization and PLSF payments to FedLoan Servicing. FedLoan has not responded.
Based on the above data, I believe for many years FedLoan Servicing has been committing financial fraud by creating barriers for borrowers to transfer their loans without capitalization, as well as prolonging the life of the loans ( and interest paid to them ) by refusing to count eligible payments towards PSLF program.
In my experience this has been evident by the following practices : lack of communication upon receiving transfer of my loan, giving negligent and incorrect loan payment guidance over the phone ( resulting in XXXX in interest capitalization ), refusing to count eligible payments towards the Public Service Loan Forgiveness Program without giving explanation, refusing to investigate or correct their errors, and a sham " account review '' process which lacks transparency regarding details of reviews that typically take 6-8 months to complete.
I urgently implore you to review the above and reach back out to me, as FedLoan Servicing continues to operate under unethical and fraudulent business practices. The predatory behavior of this loan company continues to harm and manipulate naive/newly minted professionals seeking public service employment. I would like to discuss this with you more at your earliest convenience and can provide documentation as needed.
Thank you and warm regards.
|
02/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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|
Web |
|
I have requested for the original term of the loan, as well as a complete breakdown of my payments. For years I was making payments and the principle never went down. I am requesting a full audit of my loan.
On XX/XX/XXXX, I emailed the following " I would like all of my payment details for the life of the loan. Where is the breakdown of all of my payments? '' I emailed this to XXXX.
Their response was to call them and to give me information on default rehabilitation loan program.
To which I responded : From : XXXX, XXXX Sent : Tuesday, XX/XX/XXXX XXXX XXXX To : XXXX ' XXXX Subject : RE : My Existing Loans [ XXXX ] I will contact the office. In the meantime, I would like to know where I can find a breakdown of all the payments I have made to date.
I go to AESs site and it says the loan has been paid in full. Why does it say that? Please direct me to where the complete breakdown is. I simply want to see why my principle has yet to go down all the years I have been paying.
Then I made a third attempt to obtain information : XXXX, XXXX Reply all| Thu XX/XX/XXXX, XXXX XXXX XXXX Label : Sent Items ( 1 year, 1 month, ) Expires : XX/XX/XXXX XXXX XXXX Third Request for information.
Their response : XXXX Reply all| Thu XX/XX/XXXX, XXXX XXXX XXXX, XXXX Label : Inbox ( 1 year, 1 month, ) Expires : XX/XX/XXXX XXXX XXXX Dear XXXX XXXX : You are receiving this email based on your existing business relationship with Pennsylvania Higher Education Assistance Agency ( PHEAA ).
PHEAA has received your email, but we are unable to provide the requested information to you via email due to our privacy policy. While in default, there is no online access to the account.
Please contact us directly at XXXX to discuss your account. Our office hours are XXXX XXXX to XXXX XXXX Monday through Thursday and XXXX XXXX to XXXX XXXX EST on Friday.
Default Collection Lead Loan Assets Management Pennsylvania Higher Education Assistance Agency RE : My Existing Loans [ XXXX ] XXXX, XXXX | Fri XX/XX/XXXX, XXXX XXXX If you can not email them to me, how can I obtain a written record of where all of my payments have gone/are going?
Please let me know.
XXXX XXXX Their response -- I didn't ask for a statement. I asked for a full breakdown.
XXXX Reply all| Fri XX/XX/XXXX, XXXX XXXX XXXX, XXXX Label : Inbox ( 1 year, 1 month, ) Expires : XX/XX/XXXX XXXX XXXX Dear XXXX XXXX : This email is in response to your recent inquiry regarding your defaulted student loan ( s ) currently held by Pennsylvania Higher Education Assistance Agency ( PHEAA ).
A statement of account will be mailed to you at the mailing address currently on file on XX/XX/XXXX. Please allow at least 7-10 days for receipt. Due to our privacy policy we are unable to send this information via email.
Thank you for your inquiry. If you have additional questions or concerns please contact our customer service representatives toll-free at XXXX. Representatives are available to assist you Monday through Thursday XXXX XXXX until XXXX XXXX and Friday XXXX XXXX until XXXX XXXX EST.
Default Collection Lead Loan Assets Management Pennsylvania Higher Education Assistance Agency My response : RE : RE : RE : My Existing Loans [ XXXX ] XXXX, XXXX Reply all| Tue XX/XX/XXXX, XXXX XXXX XXXX Label : All Other Items ( 2 years, 1 month, ) Expires : XX/XX/XXXX XXXX XXXX Thank you for your response. As I have stated, I would like a written record of any actions and interactions.
I have yet to receive a complete breakdown from you. I am sure there must be a law that states I am entitled to know where my money goes. My next step is to write my legislator to find out what my rights are in terms of knowing where all my money has gone all these years.
>In the meantime, please let me know how I can get in your rehab program. I would like all of our communications to be by email, so please respond to this email with the information.
>Also, you took both of my refunds in addition to the {$720.00} a month. You have a total of {$5000.00} over and above the {$720.00} a month you have been taken. I would like to dispute that since this garnishment has been in effect for well over a year. In essence, you have been taking payment. Was it really necessary to offset my tax returns in addition? If so, will that money also be going into a black hole without putting a dent in my principle?
This was the last correspondence I received from them. RE : RE : RE : RE : RE : My Existing Loans [ XXXX ] D XXXX Reply all| Mon XX/XX/XXXX, XXXX XXXX XXXX, XXXX Label : Inbox ( 1 year, 1 month, ) Expires : XX/XX/XXXX XXXX XXXX Dear XXXX XXXX : This is in response to your recent inquiry regarding your defaulted student loan ( s ) currently held by Pennsylvania Higher Education Assistance Agency ( PHEAA ).
As of today, your outstanding account balance totals {$42000.00}. If remitting your entire balance in full is possible, please contact us to obtain a satisfactory payoff figure. If remitting your total outstanding balance is not possible, PHEAA will agree to accept a monthly billed amount in an effort to qualify your account for the Default Loan Rehabilitation program. To qualify, you must remit a minimum of nine ( 9 ) satisfactory monthly payments within a ten ( 10 ) month period. In an effort to calculate a reasonable and affordable monthly payment estimate, please contact our office to speak with a PHEAA representative. When calling, please be prepared to discuss your Adjusted Gross Income and family size so we may estimate your required monthly payment to qualify for the Default Loan Rehabilitation program..
The Default Loan Rehabilitation program will place your defaulted student loan ( s ) in good standing with American Education Services ( AES ). PHEAA will request that the consumer reporting agencies remove the record of the default tradeline submitted by PHEAA. The tradeline reported by your student loan servicer ( prior to your default ) will not be removed.
In order to establish your monthly payments, please contact our customer service representatives toll-free at XXXX. Representatives are available to assist you Monday through Thursday XXXX XXXX until XXXX XXXX and Friday XXXX XXXX until XXXX XXXX EST.
Default Collection Lead Loan Assets Management Pennsylvania Higher Education Assistance Agency To date, I have not received the full terms of my original loan and a complete breakdown of my loan. They have been garnishing my wages {$720.00} a month for I believe about 2 years now ( I'd have to go back and double check that ), in addition to off-setting my last 2 tax returns. Is it possible to get a full audit of my loan? I appreciate any help you can give me. Just as an FYI, I did contact them to try to get on their loan rehabilitation. I was told that I would have to make what essentially amounts to double payments for 3 or 4 consecutive months to be removed from default. I can not afford this. The man was also impatient with me on the phone. I'm sure they have a recording of our conversation. At this point I want the data -- all the data so I can have a financial advisor ( and most likely a lawyer ) look at what I'm sure has been corrupt loan collection practices. There are many of us out there, and we desperately need your help in ensuring not only justice for ourselves, but for future generations. Thank you for your time. XXXX XXXX XXXX.
|
02/18/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
This year I decided to make tackling my student loan debt a priority. After investigating some options, I decided to go with making daily payments on my AES serviced loans. Before setting up a single payment, I perused the information available on payments in the FAQ section of the AES website. Finding no information on payment limits, I set up several payments. After seven were set up a pop up box appeared on the payment screen stating that I only had one more payment available to me for this month, as the limit is eight. Upon seeing this I immediately called and spoke with a representative ( I can provide name and employee ID if requested ) who I explained my situation to. She was confused, having never heard of this eight payments per month limitation. I was placed on hold as she conferred with someone else. I advised that if they needed to confirm the policy with people who had already left for the day ( the call occurred at approx. XXXX ) that I would be willing to have a call back. The representative advised me that while there was an eight payment limit on electronic payments, that I could make as many payments as I wished over the phone. I therefore set up daily payments from XX/XX/XXXX - XX/XX/XXXX. Those five payments were set up via phone that evening. At that time I already had set up two payments on the AES website, one was a payoff for the smallest of my loans, the other was my regular payment for the month of XXXX. The daily payments were to begin the day after.
Let me be very clear here, I would not have set up those five payments over the phone if the representative had made the eight payment per month policy known to me during that conversation.
My husband and I went away this past weekend. This morning I sat down to call AES and schedule my next round of daily payments. I called and spoke with a representative ( their name and employee ID can be provided if needed ) and explained that I wished to set up seven payments beginning with today, XX/XX/XXXX and ending with XX/XX/XXXX. After setting up the first payment the representative received a notice that I had reached the limit of eight payments per calendar month. I explained to the representative what the previous representative had told me. Over the next 30-40 minutes he and I went back and forth on trying to figure out what the payment limit policy of AES was. During one of the longer holds, I was able to find a policy stating that you can only make eight payments in a 60 day period. At one point the representative tried to use the pop up that states I have reached my limit of payments for this month as the policy for me to refer to, despite my having never seen the pop-up in the approximately eight years in which I have been using the AES website to make payments on my private student loans. In the course of my conversation with the representative I was given multiple possibilities as to what the policy is : 1 ) 8 electronic payments per calendar month, 2 ) 8 electronic payments per 30 days, 3 ) 8 payments in a 60 day period. He assured me that I would be able to make a payment on XX/XX/XXXX, 30 days from today, though I could try making another before then and the system MAY take it. I pointed out that this would be five days AFTER my XXXX payment would be due, thus acquiring a late fee and more interest. He assured me that AES would not charge me a late fee or report the late payment to the credit bureaus. After asking the representative how I was to trust his assertion that I would be able to make another payment on XX/XX/XXXX he offered to pass me along to someone above him to confirm his story. I thanked him for his attempts to help me with this situation and apologized if I was testy with him due to my stress about the situation and asked to be transferred on.
Then began my long, thoroughly stressful conversation with a supervisor ( their name and employee ID can be provided if needed ) who confirmed that she did not know the details of my situation and only knew that I was looking for information on making payments. I reviewed my situation with her, stressing that I am looking to find out what the official AES policy on making payments is and needing to know when I can make payments again. Through the course of this conversation she avoided answering several of my questions, was vague in her responses, and ultimately unable to confirm what the payment limit policy was. She offered to send my case to a financial department to review my case so as to determine exactly when I would be able to make another payment. Multiple times I attempted to get a straight answer as to what the policy is and where it can be located. Towards the end of the conversation she admitted to me that she could not find anything on the website about the payment limit except on this page : https : //www.aessuccess.org/manage/repaying_your_loan/ways_to_pay/index.shtml ( go to Advance Payments at the far right ) I would like to point out and stress that this page is not accessible once a consumer is logged into their AES profile XXXX It can be reached on the main AES Success page before a consumer logs in. If it is possible to access after logging in then it is extremely well hidden as I have spent quite a bit of time trying to figure out how I even found this page in the first place. It must have happened when I timed out of my profile while waiting on hold.
Over the course of my conversation with the supervisor, she, like the representative before her, was unable to provide me a location of the accurate, up to date payment limit policy for electronic payments. She directed me towards the above site, stating that that is the only policy she was able to find on the site. I pointed out to her that the policy on that page does not match what she is telling me the policy is. I bluntly said something to the effect of You cant provide me with a policy, can you?. She advised that she can have someone send me a written copy but was unable to provide me with a location on the website that states the policy she was asking me to accept. She was unable to confirm that the policy she maintained as the true policy ( 8 payments in a calendar month ) is actually the correct policy, as her solution of sending my case to be reviewed by another department indicates that she was not 100 % confident in her answer. In all honesty, by this point in the conversation my stress did result in a harsh tone with the representative, who I felt was attempting to distract, cajole, and avoid my questions in an effort to dismiss me and get me to go away. I did hang up on her after voicing my dissatisfaction with AES as a company.
I am submitting this complaint to you because I need to know what AES 's policy is. The ignorance of their employees on their companys policies has resulted in a situation that could have been easily avoided if the information had been made available. The policy that was available on their website does not match what I was told by AES representatives on two separate phone calls from three separate representatives.
My goal is simple, to pay back the money I borrowed in order to obtain my education. I am willing to abide by whatever AESs official policy is on the number of payments that I can make. However, I can not do that until I am aware of what that policy is.
|
09/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I believe my matter has been resolved, however I think it is important to report the length of time it took for the institution managing my loans, XXXX XXXX, to process my request to switch payment plans. I am concerned that my experience is not a unique one, and that other borrowers working with this company may not be treated fairly, or have their loan handled correctly.
On XX/XX/XXXX I submitted an application to move my student loan repayment plan from the Income Based Repayment Plan to the Revised Pay as You Earn ( REPAYE ) income plan. On XX/XX/XXXXI received an e-mail from XXXX XXXX that my request to switch payment plans had been received and that I would receive a response within 10 days. I received a subsequent e-mail 12 days later on XX/XX/XXXX that my request to switch payment plans was put on hold and that I would receive a follow up e-mail detailing if I would be approved or if they would be unable to process my request. On XX/XX/XXXXI received an e-mail that my income driven repayment request was placed on hold until XX/XX/XXXX. On XX/XX/XXXX I called XXXX XXXX and spoke with XXXX, employee number XXXX who stated she did not know why I received an e-mail stating my request to switch payment plans was put on hold. She stated it may take between 30 and 60 days to process my request to switch repayment plans. I received mailed correspondence dated XX/XX/XXXX that XXXX XXXX placed my account on an administrative forbearance from XX/XX/XXXX and then a reduced payment forbearance fromXX/XX/XXXXuntil XX/XX/XXXXXXXX Each time the loan is placed on a forbearance the lender is able to capitalize interest on the loan. I called XXXX on XX/XX/XXXX and talked to XXXX, XXXX, and asked why two forbearances were placed on my account. She stated, This was necessary to process my request to switch payment plans. '' I said it seems that I am being penalized with capitalized interest twice because there are two deferments. She stated, " It really does n't matter because your debt will be forgiven through XXXX XXXX XXXX XXXX. '' She stated to wait until after XX/XX/XXXX and then to make a {$5.00} payment which was needed in order to switch me to REPAYE. I logged into my account and did not see a bill for {$5.00}, and so I called XXXX and spoke with XXXX, and then XXXX, XXXX. XXXX said I should have payed {$5.00} before XX/XX/XXXX, but that he, " saw what happened here, and that I could make the {$5.00} payment at any time. '' He then asked if I wanted to pay {$5.00} today. He said the XXXX bill had not yet been generated, and that he would escalate my account so that the XXXX bill would be on REPAYE. I was transferred to XXXX, XXXX and made a {$5.00} payment which was needed in order to switch me from IBR to REPAYE. On XX/XX/XXXX I talked to XXXX, XXXX, since it had now been 86 days since my request to switch plans and I wanted to ensure my XXXX XXXX would be on REPAYE. She transferred me to XXXX, XXXX, who told me I needed to pay {$5.00} in order to switch from my current plan to REPAYE. I told him I paid {$5.00} on XX/XX/XXXX and he said that payment did n't count because XXXX did not generate a bill for {$5.00}. I complained that this would be XXXX 's fault. They told me to pay {$5.00} in order to switch plans, and they should have taken the necessary steps to apply my payment as they said they would on XX/XX/XXXX. He put me on hold and then stated, " He will send an e-mail to the processor who will contact XXXX, XXXX, who will generate a {$5.00} bill for my payment to go against. '' This would allow me to then be on REPAYE. He said by the end of the week I should know what I am paying for XXXX and that the XXXX bill would be on REPAYE. On XX/XX/XXXX I talked to XXXX, XXXX, who stated I should pat {$5.00} in XXXX and that my XXXX payment will be on REPAYE. I recounted what I had talked about with the previous XXXX XXXX reps, he said he did not see that in his notes. I explained that I take notes and that I 'm sure the calls are recorded. I asked if he could verify the previous calls and he said that he could not and that I should again pay {$5.00}. I told him I have no faith that if I paid {$5.00} that I would be placed on my requested plan given the past history and ended the call. I called back again on XX/XX/XXXX and spoke with XXXX XXXX and stated that I had discovered that the Dept of Ed has a goal for lenders to process requests to change payment plans in 15 days. I found this in a XXXX XXXXXXXX article datedXX/XX/XXXX, and that if the lender does process my request in time for my XXXX payment it will have been 119 days. At that time it had been 88 days since my request. I was transferred to XXXX, XXXX who stated I needed to make a new payment for {$5.00} in XXXX in order to be switched to REPAYE. She then stated that the work handled on my account earlier that day was not handled correctly and that she would submit a complaint. OnXX/XX/XXXX I made another payment to XXXX XXXX in the amount of {$5.00}. After making the payment I checked my inbox for their website and received a letter stating that my XXXX payment will be on REPAYE. Also in my inbox were two letters dated XX/XX/XXXX. The first letter advised that the administrative forbearance on my account was changed to be from XX/XX/XXXX to XX/XX/XXXXand another letter advised that my account had a reduced payment forbearance from XX/XX/XXXX. The issue that I have is the length of time it took the lender to process my request to be on REPAYE. I was removed from my Income Based Repayment Plan in XX/XX/XXXX and do not expect to be on REPAYE until XX/XX/XXXX. I am seeking to make 120 monthly payments under a qualifying payment plan for XXXX XXXX XXXX XXXX. These four months that the lender took to process this change are a period of time that is not counted for XXXX because the lender is immediately able to remove you from your qualifying plan, but unable to expediently put you on a new qualifying plan. Additionally, the lender is able to capitalize interest on the loan. The 120 days it took to process my request are very much in excess of the Dept of Ed stated goal of 15 days, and the lenders original stated expectation of between 30 and 60 days. I am wondering if the slow processing of this type of request may net the lender more money as they are handling the loan for a longer period of time and able to capitalize interest on the loan during that period of time. Additionally, had I not continued to call, I am not confident I would have been put on REPAYE at all, perhaps not until sometime until after XX/XX/XXXX. My student loan balance was {$190000.00} on XX/XX/XXXX. The balance is now {$230000.00} after interest capitalization, an increase of {$40000.00}. From XX/XX/XXXX to present I made student loan payments totaling {$400.00}, broken out as two monthly payments in the amount of {$190.00} and two payments in the amount of {$5.00}. I am concerned that XXXX XXXX is not able to provide consistent information over the phone, and may be mishandling other peoples loans in addition to mine. The time it took to process my change of plan request was unreasonable, as is the amount of time it takes to ensure XXXX XXXX is not mishandling my loan.
|
06/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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Ive worked in the XXXX industry for over 24+ years. I first applied for a Stafford loans in XXXX with XXXX XXXX for myself and Parent Plus Loans in XXXX for my son with FEDLOAN Servicing and then consolidated these loans to the best of my recollection, I believe in XXXX over to XXXX. Then in XXXX, I was swindled by XXXX XXXX XXXX who submitted my paperwork to FEDLOAN Servicing. I was duped by XXXX XXXX XXXX of the many payments that I had forwarded directly to them with an understanding that they will in turn forward to FedLoan Servicing on my behalf. I realized that I was duped after making about five or six payments to them.
Throughout my history with XXXX XXXX, Ive made numerous payments as well but there were struggles because of lack of employment or my salary was too low. During these times, I reached out to each organization and advised them.
In early XXXX and XX/XX/XXXX, I submitted four ( 4 ) Public Service Loan Forgiveness Employment Certification Forms ( PSLF ) to FEDLOAN Servicing after speaking to one of their representatives on XX/XX/XXXX. The representative advised me that working for certain industry especially a healthcare industry may qualify me for the Public Service Forgiveness Program. I then forwarded completed and approved ( PSLF ) documents to FEDLOAN Servicing regarding the following organizations : 1. XXXX XXXX Hospital XXXX XXXX XXXX XXXX, XXXX, NY XXXX - DOH : XX/XX/XXXX XX/XX/XXXX 2. XXXX XXXX XXXX Hospital XXXX XXXX XXXX, XXXX XXXX, NY XXXX - DOH : XX/XX/XXXX XX/XX/XXXX 3. XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX, XXXX XXXX, CT XXXX DOH : XX/XX/XXXX XX/XX/XXXX - XX/XX/XXXX 4. XXXX XXXX XXXX XXXX , XXXX XXXX XXXX XXXX, XXXX, CT XXXX DOH : XX/XX/XXXX XX/XX/XXXX I called occasionally in XXXX and early XXXX but due to COVID-19, a recording advised to call back. I continued to call and then on XX/XX/XXXX, I finally spoke with their representative who advised me that they were in receipt of my documents. He explained that I was approved for XXXX XXXX Hospital and XXXX XXXX XXXX Hospital but not for XXXX XXXX XXXX XXXX , XXXX. He explained that the PSLF for XXXX XXXX XXXX XXXX , XXXX showed that I started in XX/XX/XXXX and stopped working XX/XX/XXXX. I advised him that information was incorrect and I re-uphold PSLF for XXXX XXXX XXXX XXXX with dates of employment.
On XX/XX/XXXX, I received a letter from FEDLOAN Servicing which stated the following : Your employment qualifies you to participate in the PSLF Program for the certified employment time periods provided above. Note, if the dates of employment that you submitted on the form differ from those listed above, it may be due to the overlapping employment periods, dates certified into the future, or periods of employment or other before XX/XX/XXXX ( which do not qualify for PSLF ).
The following was listed in the letter I received : XXXX XXXX HOSPITAL - Zero ( 0 ) qualifying payments.
XXXX XXXX XXXX XXXX Five ( 5 ) qualifying payments.
XXXX XXXX XXXX XXXX, XXXX - Zero ( 0 ) qualifying payments.
There was NO information on XXXX XXXX XXXX XXXX.
After receiving this letter on XX/XX/XXXX, I contacted FEDLOAN Servicing for an explanation and advised them of their error. The representative advised that XXXX XXXX Hospital was, in fact approved for qualifying payments but he was not sure why it was not reflected in the letter and he would look into this matter further. In addition, he agreed last day worked for XXXX XXXX XXXX XXXX , XXXX will be corrected to reflect XX/XX/XXXX and not XX/XX/XXXX which FedLoan Serving erroneously listed. I also asked about XXXX XXXX XXXX XXXX XXXX XXXX and he advised that FEDLOAN did not have the PSLF. I immediately, on said day, went to the FEDLOAN Servicing website and re-uploaded/re-submitted Personal Service Loan Forgiveness Form ( PSLF ) for not only XXXX XXXX XXXX XXXX, XXXX but also XXXX XXXX XXXX XXXX and XXXX XXXX Hospital.
I called FEDLOAN Servicing again later that day on XX/XX/XXXX, at approximately XXXX to confirm they were in receipt of these documents and they confirmed they did receive them. The representative was very attentive and she painstakingly confirmed each document to me to make sure that PSLFs that I had submitted were correct. She then advised me that XXXX XXXX Hospital was showing an error on their end but she would re-submit all PSLFs for approval again.
On XX/XX/XXXX, I received another letter from FEDLOAN Servicing. As you can see, based on the breakdown below spreadsheet, XXXX XXXX is not listed. In addition, qualifying payments is not correct based on years of services : EMPLOYEE NAME Qualifying Employment begin Date Qualifying Employment End Date Qualifying Payments XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX This is a correct depiction of the organizations and time that Ive worked as follows : XXXX XXXX Hospital from XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX Hospital XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX , XXXX XX/XX/XXXX XX/XX/XXXX Based on the above spreadsheet : 1. XXXX XXXX Hospital was not included in their listing despite FEDLOAN Servicing representative advising of approval and qualifying status.
2. XXXX XXXX XXXX XXXX is being reflected as a stop then start status. As you can see, I was designated with only 2 qualifying payments. I worked for this organization for 10 months.
3. XXXX XXXX is listed as zero qualifying payments. I worked for XXXX XXXX XXXX XXXX for 3 months.
FEDLOAN Servicing provided an explanation of, What a qualifying payment is? in this explanation, it stated that, A qualifying payment for PSLF is a payment that is made : After XX/XX/XXXX. I have worked for these non-profit organization after XXXX which to me means all should qualify for PSLF.
Please help me in resolving my concerns with FEDLOAN Servicing. I need FEDLOAN Servicing to update their records and apply PSLF for working with these organizations as follows : 1. XXXX XXXX Hospital - Years worked and services provided for working at this organization should not be discounted or ignored as in this case but be acknowledged and reflected as a qualifying event with Qualifying payments of 48.
XXXX. XXXX XXXX XXXX XXXX should reflect XXXX qualifying payments and not zero qualifying payments.
XXXX. XXXX XXXX XXXX XXXX is listed as XXXX XXXX XXXX XXXX qualifying payments when it should be XXXX XXXX XXXX XXXX qualifying payments. I worked for this organization for 10 months.
I would appreciate very much if you are able to provide more insight as to reasoning behind FEDLoan decisions to disregard some of these organizations and, in addition as to why XXXX has deliberately disregarded and discounted my years of services with these organizations.
I dont believe FedLoan Servicing practices unfairness and biasedness. I believe this is a federal organization that cares about providing the best services to its participants.
Thanks for your support.
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05/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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*This letter was sent to the student aid ombudsman on XXXX XXXX , XXXX ( Please note that this is my original complaint. FedLoans s ervicing is currently making it extremely difficult to terminate my loan consolidation process. Be mindful, that as of today my current loan holder XXXX XXXX whom I acknowledge is still servicing my LOAN. There is a supporting loan status letter that verifies my account is current with XXXX XXXX . FedLoans i s claiming to be the account holder, but XXXX XXXX has not received the funds to release the account as of XXXX / XXXX / XXXX . FedLoans attempted to purchase the loan on XXXX ; however XXXX XXXX sent back {$90000.00} of that {$44000.00} was my loan portion. XXXX XXXX stated that was not enough to pay off the loan. At that time XXXX was waiting on FedLoans to pay off the loan before releasing it. XXXX XXXX provided the Trace # XXXX as proof. On XXXX / XXXX / XXXX XXXX XXXX sent information to FedLoans Services stating pa cket # XXXX was {$4000.00} short. They informed d FedLoans that they need to receive payments before they will release the loan. On XXXX / XXXX / XXXX I called FedLoans, XXXX ID # XXXX , who stated that the consolidation process was still pending. He stated it would take 10 days before the consolidation is complete. I informed XXXX that FedLoans w as seeking monthly payments from me as well as XXXX XXXX . FedLoan representative XXXX stated he did not understand why FedLoans was seeking payments because the consolidation was not complete. I wondered why as well, but made the payments to protect my credit score. After speaking with FedLoan Repres entative XXXX I decided to decline. I no longer wanted to proceed with the consolidation process. On XXXX / XXXX / XXXX I spoke with another FedLoan Representative, XXXX ID # XXXX . I told XXXX that I faxed, and logged into my account to terminate the consolidation process and that I was following up on the status. XXXX proceeded to agree and granted me the termination. He said it would be officially terminated once XXXX returns {$140.00} to the XXXX XXXX XXXX . He also stated that the two payments that I made to FedLoans s would be forwarded to XXXX once the termination was finished. I called XXXX XXXX to inquire about the {$140.00} in question. XXXX XXXX did not know what I was speaking of. They stated that they do not owe FedLoans any funds because they never received the funds from FedLoans. ( Which is why they still have my loan/s ). XXXX XXXX then referred me to the Ombudsman. FedLoans is claiming to have paid XXXX , XXXX is claiming not to have received the funds. My account was showing the option to add or remove loans, until today XXXX / XXXX / XXXX it mysteriously vanished after speaking with Representative XXXX . ( I provided a screen shot of that ) In a matter of hours after speaking to XXXX , my account showed my consolidation as completed this is after Representative XXXX obliged to the termination. I do not want FedLoans to be my loan servicer. Also, FedLoans claim s that I was late on the XXXX payment that I submitted, but that wasnt the case as I included a copy of the payment history. Every time someone claims to update the account, it continues to show up as delinquent. I just want to remain with XXXX XXXX . FedLoans, for the most part does not seem to be forthcoming with valuable yet, truthful information. *This was sent to the ombudsman on XXXX XXXX , XXXX ( UPDATE after my original complaint ) I am sure you all are working diligently on my case. In this process I have been in contact with Fed Loans Servicing . There is a representative named XXXX who speaks directly to me in regards to my current loan situation. On XXXX XXXX , XXXX @ XXXX we spoke for 27 minutes and 35 seco nds. This conversation was very informative. Mindful this was as of XXXX XXXX / XXXX / XXXX XXXX XXXX had yet to send all the funds back to Fed d Loans Servicing. They were to send back the amount that Fed Loans paid to consolidate the loans. This was on XXXX XXXX , XXXX . She informed me that FedLoans sent two payments. On XXXX XXXX , XXXX FedLoans s ent {$44000.00}. XXXX returned that payment on XXXX XXXX , XXXX . FedLoans t hen sent an underpayment amount 0f {$3700.00} on XXXX XXXX , XXXX . On XXXX XXXX , XXXX FedLoans s ent XXXX the {$44000.00}. ( At the time of the conversation XXXX XXXX ) FedLoans is/was waiting on XXXX to send those funds back, the {$44000.00}. XXXX did not accept the underpayment of {$3700.00}. They sent that payment back on XXXX XXXX , XXXX . Because it was an underpayment of {$1000.00} XXXX would not accept it. Fed Loans Representative XXXX XXXX XXXX informed me that she was unaware of XXXX underpayment policy. XXXX informed her of the policy and now she understands. Fed Loans Representative XXXX XXXX XXXX also stated to me that once they receive the funds back form XXXX that I can then 1. Proceed with cancelling the consolidation with FedLoans, 2. Proceed with the consolidation, now that FedLoans i s aware of XXXX underpayment policy. I am sure I am going to terminate the consolidation at this time. Representative XXXX was very diligent with correcting the delinquency that was displaying on my FedLoans account. She was able to see that my account was indeed current. As I stated before, although the consolidation was never officially completed, Fed Loans was still billing me, and out of fear of a bad credit reporting I was paying FedLoans as scheduled. Representative XXXX did inform that If I choose to terminate the consolidation with FedLoans, that the payments I made to FedLoans would be forwarded to XXXX . It would take 30-60 days. I spoke with Representative XXXX on Thursday XXXX XXXX , XXXX @ XXXX for 4 minutes and 30 seconds. During the conversation she had informed me that the XXXX refund ( or returned funds ) had popped up on XXXX XXXX , XXXX . She said it still had to process. The processing might be completed tomorrow XXXX XXXX but not later that Tuesday XXXX XXXX , XXXX . On XXXX XXXX , XXXX I did receive a letter in the mail dated XXXX XXXX XXXX , XXXX ), that stated that XXXX part of the loan was removed from the consolidation application the amount of {$3700.00}. Now I am just waiting for the {$44000.00} to be processed removed as well. I am still somewhat confused ; the last time I spoke with XXXX they had informed me that they never received the funds. I am sure you all will investigate and resolve that. Once that is complete I am hoping that the removed loans will reflect on my studentloan.gov account as well. According to student aid.gov it appears that I CURRENTLY have XXXX loans with both XXXX XXXX and FedLoans. XXXX direct contact is : XXXX XXXX XXXX XXXX
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08/21/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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I consolidated my loans through FedLoan Servicing ( FedLoan ) after they reached out to me offering better rates than my previous servicer, XXXX, in or around XX/XX/XXXX On or around XX/XX/XXXX, I contacted FedLoan about renewing my income-based repayment paperwork. I faxed in the approved Income Driven Payment Plan Request form ( IDPPR ) with a pay stub and called to be sure that they received my application. I never received an acknowledgment that FedLoan received my application. I called and emailed again inXX/XX/XXXX. I finally spoke with a manager who assured me that my application was under review and was told not to worry about making any payments during the review. The manager said that they would forebear or defer payments during the review process. Despite this assurance, I continued to receive extremely high bills. The manager also said that the email box doesnt work and nobody checks it. I called again inXX/XX/XXXX to check the status of my application after receiving another bill stating that I was late and that account was not in forbearance or deferment. I spoke with a representative who said that there was a note in my file that said that my payments should be on hold for review but that was never done. InXX/XX/XXXX nearly four months after submitting a complete package, I was told my application was declined because they were unable to read the scanned documents. The representative I spoke with said there was an internal error with scanning the documents into their system. She also said that the weather caused the four-month delay in reviewing my application. I have a copy of the scanned IDPPR application which is clearly legible. OnXX/XX/XXXX, I talked to XXXX ( employee number XXXX ) who said that my new application was denied because I marked that I was not on forbearance when I was. This is not accurate and not a valid reason for denial. I told her I wanted to do whatever I needed to do to start making affordable payments. OnXX/XX/XXXX and XX/XX/XXXX, I re-submitted the IDPPR application again. FedLoan continually either did not process the application, or failed to provide a reasonable, monthly payment amount. At this point, a year after consolidation, FedLoan still had not appropriately processed my IDPPR application which forced my account into forbearance or deferment with interest added to the account. In XXXX XXXX, I submitted the online XXXXDPPR form through the Department of Education. Most recently, FedLoan sent me a bill for {$3800.00}, despite the fact that my disclosed paystubs show that this is what I net on a monthly basis. Today, FedLoan still has not appropriately processed my IDPPR application.
Substantial Interest has accrued over the past two years due to its errors. It is far easier to push a borrower into forbearance than tell them that there are plans available that would decrease payments and or actually process the IDPPR applications because of the staggering interest that accrues on high principle loans. FedLoan has engaged in fraud, misrepresentations and omissions, collusion and conspiracy to achieve these ends in the hopes that the borrower grows tired of these tactics, moves it loans, and FedLoan is paid its usurious fees for its institutionalized behavior.
Additionally, FedLoan reported these erroneous interest increases to the credit agencies and my credit score has decreased as a result. Please also consider this correspondence to be my formal notice that I disputes the accuracy of the alleged debt in accordance with XXXX of the Texas Debt Collection Act and 809 of the federal Fair Debt Collections Practices Act. Consequentially, your company is obligated to immediately cease all collection efforts until the debt is validated. According to Texas Debt Collection Act 392.202 ( b ) : Not later than the 30th day after the date a notice of inaccuracy is received, a third-party debt collector who initiates an investigation shall send a written statement to the individual : ( 1 ) denying the inaccuracy ; ( 2 ) admitting the inaccuracy ; or ( 3 ) stating that the third-party debt collector has not had sufficient time to complete an investigation of the inaccuracy.
In addition, 15 U.S.C. 809 ( a ) ( 5 ) ( b ) states : If the consumer notifies the debt collector in writing... that the debt, or any portion thereof, is disputed... the debt collector shall cease collection of the debt, or any disputed portion thereof, until the debt collector obtains verification of the debt or any copy of a judgment, or the name and address of the original creditor, and a copy of such verification or judgment, or name and address of the original creditor, is mailed to the consumer by the debt collector. If you can not properly validate the debt, the both statutes cited above require your company to immediately cease collection efforts, notify each person who previously received a report containing inaccurate information, and correct the inaccuracy within five business days. Failure to comply with the requirements above may subject your company to civil penalties. Specifically, in an action for violation of the Texas Debt Collections Act, a victim in entitled to actual damages, defined as damages for loss of home, slander of title, harm to credit reputation, and mental anguish. See XXXX XXXX XXXX. v. XXXX, XXXX XXXX XXXX XXXX ( Tex.App.-XXXX XXXX 1996, no writ ). In addition, a victim may also be entitled to exemplary damages, court costs, attorney fees, and interest. Tex. Civ. Prac. & Rem. Code 41.002 ; Tex. Fin. Code 392.403 ( b ).
Furthermore, violations of the Texas Debt Collections Act are subject to the so-called tie in provision of the Texas Deceptive Trade Practices Act ; which carries with it much more severe penalties. Pursuant to Tex. Bus. & Com. Code 17.50 ( b ) ( 1 ), a victim may be entitled to three times the amount of the economic damages if the violation is found to have been made knowingly. If the violation was made intentionally, a court may award damages of three or four times the amount of economic and mental anguish damages. Id. Finally, a court may award damages of up to {$1000.00} per violation of the federal Fair Debt Collection Practices Act. 15 U.S.C. 813 ( a ) ( 1 ) ( 2 ) ( A ). As I am sure if you fully investigate this alleged debt as required by the TDCA, you will discover you are in error. Any continued attempts to collect this debt will constitute a violation of the above referenced statutes and may result in legal action. The statutes referenced above provide for significant penalties for violators and I am prepared to seek legal action to enforce my rights. I sincerely regret transferring my loans to FedLoan which is clearly fabricating reasons to deny my income-based application to collect unreasonably high interest amounts. This is clearly a payment shock and I fear that I will fall behind on my payments because FedLoan can not properly process an application. I have made payments for years and want to continue making payments. FedLoan is making that impossible.
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09/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been struggling with my loan servicer, FedLoan Servicing, for several months. My loans were transferred over to FedLoan Servicing from another company after I submitted employment verification documentation to the XXXX XXXX XXXX XXXX program. I understand that all PSLF-eligible loans are required to be transferred to XXXX, and that I do n't have a choice in this matter.
I am also eligible for XXXX XXXX XXXX, and have been on XXXX for several years. This XXXX, it was time for my annual income recertification, and I learned that I would be eligible for more affordable monthly payments via REPAYE. On my recertification form, I selected the box to be put on the plan with the lowest monthly payment. I submitted my form on XXXX XXXX, XXXX.
FedLoan Servicing sent me a notification on XXXX XXXX that my IDR recertification was being put on hold. I paid my same rate for XXXX XXXX the rate based on my XXXX recertification ). At noon on XXXX XXXX, XXXX, I received a text message from XXXX that I needed to recertify by XXXX XXXX, XXXX, in order to remain on an income-driven plan. I immediately called XXXX. The person I spoke with let me know that there had been a delay on their end, they verified that my paperwork was there, and that I should expect that in XXXX, my payment would be set at {$5.00} due on the XXXX of the month XXXX my normal date is the XXXX ), and that my new payment rate would be set following the {$5.00} XXXX XXXX payment. The person let me know that I might see some notifications that I 'd be scheduled for a {$450.00} payment or something larger but that I can ignore those messages, as those are sent automatically and my IDR recertification review would override.
At XXXX PM on XXXX XXXX, XXXX, I received an email from XXXX letting me know that my normal {$450.00} would be due on XXXX XXXX. As the representative had let me know earlier that day that I do n't need to worry about this, and that I would soon see an XXXX XXXX payment of {$5.00}, I held off on getting back on the phone for a few days.
After 10 days, it was XXXX XXXX, the day before I 'd been told my {$5.00} payment would be due. My account still listed the {$450.00} as being due XXXX XXXX. No information about a {$5.00} payment. I called XXXX to inquire about my payment schedule. I was told that the XXXX XXXX payment was real and that I would be expected to pay it as scheduled - counter to the information I had been given on the XXXX. I was told that I would not be asked for a {$5.00} payment until XXXX, and that my new XXXX rate would be available after that.
On XXXX XXXX, I received a notification that I was being placed on forbearance as part of the recertification process. The forbearance would begin XXXX and end XXXX, and I would be asked to pay {$5.00}. This notification included a message stating that " If you are enrolled in XXXX XXXX, your payments will be automatically withdrawn from your bank account on your next due date '' but this did not happen.
I have always made automatic direct debit payments from my checking account. At no point did anyone inform me that this payment would not be subject to direct debit. In fact, the notification led me to beleive that this payment would be subject to direct debit. I got home from work at XXXX PM on XXXX XXXX, and logged in to XXXX to check that the payment had gone through. It had not, to my shock, and was listed as and was past due. I immediately submitted a manual payment, but because it was after midnight on the east coast, I was not able to schedule it for the current day and was forced to schedule it for XXXX XXXX.
On XXXX XXXX, my XXXX account showed a payment due XXXX XXXX of {$1100.00}. I called XXXX on the morning of XXXX XXXX. The representative let me know that this was displaying while the system processes my {$5.00} payment and my recertification application. I was told that I would not be liable for the {$1100.00} payment and that the payment would be deactivated within XXXX hours.
The payment was not deactivated within XXXX hours, so I called back on the morning of XXXX XXXX. The representative I spoke with apologized that the prior person had given me erroneous information about the deactivation. I was told that the {$1100.00} was an error and to expect that it would be XXXX business days before my correct payment amount would be shown in the system. I asked for confirmation of this in writing and was told that it would take XXXX business days to send such confirmation. I was told to expect a message through the system by Tuesday, XXXX.
This never happened. On Thursday, XXXX, I called back. I told the representative what I had been told previously. They let me know that this was erroneous information : the process to get my new payment amount would actually be taking XXXX business days, starting from XXXX. It is important to note that this means that they did not start processing my new rate until the second time I called to ask why I was being told I owed {$1100.00}. I was informed that the {$1100.00} would not be deactivated until the new rate was put into place. However, this payment is due XXXX XXXX, and XXXX business days from XXXX is a timeline that stretches beyond my due date for this payment - the earliest I can expect to get my new rate is XXXX XXXX. I asked the representative if they understood that this was a problem and if they said yes. However, they informed me, there was no way to deactivate the payment, and no way that I would get a revised rate before the {$1100.00} is due. They advised me to not pay, to let the payment go delinquent, and to apply for retroactive forbearance after my new rate comes in. I asked for written confirmation that I would not be liable for the {$1100.00} payment and was told that there was no possible way to get anything in writing. I asked the representative if they understood why I wanted some documentation about this, and they said yes.
At this point, I have called XXXX XXXX times. Each time, I have been given conflicting information. Each time, the representative has apologized for the misinformation I received on my prior call. Several times, the system only activated the next steps in my recertification process after I called to alert them about the problems. It is almost XXXX and I still do n't have my new rate. I 've got a payment due in less than XXXX weeks for an amount I can not afford. I 've been verbally advised by the company to not make the payment, but given the inconsistency in their guidance to date, and the fact that I have no written communications from XXXX confirming that I do not have to pay the {$1100.00}, I am very worried about what will happen from here.
I do not know what my rights are. I do not know what my responsibilities are. I can not afford this payment. XXXX has my income information and knows that I can not afford this payment. I do not understand what my options are, and I do not trust this company to give me reliable information about what to do.
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08/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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On XX/XX/XXXX, I notified the PHEAA/FedLoanServicing of 19 months of eligible employment ( between XX/XX/XXXX through XX/XX/XXXX ) for public service loan forgiveness via their online upload form. On XX/XX/XXXX PHEAA/FedLoanServicing acknowledged receipt of the request to review my eligible employment to determine if these 19 months qualified for public service loan forgiveness.
On XX/XX/XXXX, I notified the PHEAA/FedLoanServicing of an additional 6 months of eligible employment ( between XX/XX/XXXX through XX/XX/XXXX ) for public service loan forgiveness via their online upload form. On XX/XX/XXXX PHEAA/FedLoanServicing acknowledged receipt of the request to review my eligible employment to determine if these 6 months qualified for public service loan forgiveness.
It took 92 days, on XX/XX/XXXX, before I received a response from PHEAA/FedLoanServicing about either of these requests. The first of these responses indicated that the authorized official at my former place of employment did not include a date on the form. The authorized official did include a date, but the year was " XXXX '' instead of " XXXX ''. No information was included in this correspondence regarding which of the forms I had submitted had a missing date.
The second of these responses ( also received on XX/XX/XXXX ) explained that I did not yet qualify for public service loan forgiveness, stating I still needed to submit documentation for 36 months of eligible employment. This correspondence enumerated the specific employment periods that had been approved as qualified. Neither the forms submitted on XX/XX/XXXX nor XX/XX/XXXX, a total of 25 months of eligible employment were acknowledged in this correspondence.
On XX/XX/XXXX, I received correspondence from PHEAA/FedLoanServicing that the total number of eligible months of employment had increased by 6 months, indicating the balance of months to qualify for Public Service Loan Forgiveness was 25. This correspondence did not enumerate the specific employment period of the newly qualifying 6 months.
By XX/XX/XXXX, I had my former employer correct the date on the form. However, I accidentally submitted a blank form ( a case of similar file names ) to PHEAA/FedLoanServicing. Though I believed the file was correct at the time, the PHEAA/FedLoanServicing does not have a mechanism to instantly flag errors on submission forms and so I was unfortunately not made aware this form had no information regarding any eligible employment periods to be considered for public service loan forgiveness. On XX/XX/XXXX PHEAA/FedLoanServicing acknowledged receipt of the form and my request to review my eligible employment to determine if I qualified for public service loan forgiveness.
On XX/XX/XXXX, I emailed PHEAA/FedLoan Servicing inquiring about the status of my outstanding forms and asking for an estimated review date. I emailed again on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
On XX/XX/XXXX, PHEAA/FedLoan Servicing sent correspondence stating " In order to present you with an accurate answer to any questions you may have, please reply to this email with a more detailed inquiry or visit our Help Center at MyFedLoan.org ''. I responded that same day indicating I had submitted employment certification forms on XX/XX/XXXX and XX/XX/XXXX, and a corrected one on XX/XX/XXXX and also indicating that none of those payments had been counted yet.
On XX/XX/XXXX, I sent another email asking for a status update. I sent another email asking for a status update on XX/XX/XXXX.
On XX/XX/XXXX, after 75 days from my attempt to correct the previous form with a wrong date and 5 emails asking for information in the interim, I received correspondence from PHEAA/FedLoanServicing stating that my file was blank. This was the first time this was made known to me. It's now been 207 days since I initially attempted to certify this employment.
On XX/XX/XXXX, I responded to the PHEAA/FedLoan servicing correspondence making me aware of the blank form. I informed PHEAA/FedLoanServicing that I had since uploaded three employment certification forms. Earlier that same day, I resubmitted the initial 19 months of employment ( those still had not been counted as of yet ), the corrected form with 6 months of employment ( where the wrong date had initially been entered, and then a subsequent blank form had been erroneously uploaded by me ), and a new set of additional 6 months of employment between XX/XX/XXXX and the date of the request ( XX/XX/XXXX ) via their online upload form. On XX/XX/XXXX PHEAA/FedLoanServicing acknowledged receipt of the request to review my eligible employment to determine if these 6 months qualified for public service loan forgiveness.
On XX/XX/XXXX, I received correspondence from PHEAA/FedLoanServicing acknowledging receipt of an employment certification form, but this did not acknowledge a specific form ( there are now three outstanding ).
On XX/XX/XXXX, I received correspondence from PHEAA/FedLoanServicing acknowledging the same initial issues ( " missing '' dates and blank forms ) that had been reconciled with previous uploads and stating that those forms would be denied for the issues that had since been corrected. I do not know if this person was responding to one of the initial emails I sent prior to correcting the forms.
On XX/XX/XXXX, I received correspondence from PHEAA/FedLoanServicing acknowledging receipt of an employment certification form, but this did not acknowledge a specific form ( there are still three outstanding ).
On XX/XX/XXXX, I emailed PHEAA/FedLoan Servicing inquiring about the status of my outstanding forms. I received the following the same day : " We received your Public Service Loan Forgiveness question, and will get back to you as soon as possible.In the meantime you can review your account details through Account Access. '' On XX/XX/XXXX, I received correspondence from PHEAA/FedLoanServicing acknowledging receipt of an email I sent on XX/XX/XXXX stating " Under the Public Service Loan Forgiveness ( PSLF ) waiver we can review previous ineligible periods including payments made on any repayment plan, payments made prior to consolidation, and payments made late or for less than the amount due. At this time, we are unable to provide you with information on which months will be considered. ". This message was confusing to me since I am asking about specific employment certification forms.
On XX/XX/XXXX, I notified PHEAA/FedLoan Servicing via email that if I did not receive a comprehensive response to my forms within 48 hours, I was filing a complaint with the CFPB and seeking advice from counsel.
As of the day of this complaint, it's been 242 days since I originally attempted to certify my employment. This chain of events does not include several phone calls I have made to them during this same period. Unfortunately, I did not document the details of those calls.
|
06/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
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|
Web |
|
I briefly attended XXXX XXXX XXXX XXXX XXXXXXXX XXXX for part of XX/XX/XXXX and part of XX/XX/XXXX. Currently I have a total outstanding balance of just under {$29000.00} that consists of a combination of 7 Federal Stafford Loans ( both subsidized and un-subsidized ). The loans were originally through XXXX XXXX. Soon after I began attending I suffered a personal medical crisis and had begun failing or withdrawing from classes. During that time, I lost my job, and home, moved XXXX miles away to stay with friends temporarily. As my first loans were about to enter repayment, the school relentlessly contacted me to re-enroll. I had just started working again, but still did not have a permanent address. While the school was trying to entice me to re-enroll, they stated that re-enrolling would prevent my loans from entering repayment. Knowing I was not going to be able to make the payments, I re-enrolled, which meant taking out more loans. Still not having a stable income or residence, including no consistent access to an internet connection ( required to attend online ), I failed to complete or was withdrawn from classes and from the school completely.
When the loans went into repayment, I did not receive any notices. They were eventually in default. At some point in late XX/XX/XXXX I was contacted by a collection company regarding rehabilitation of my loans. At that point, I had a stable job and residence. I completed the rehabilitation program and started making payments.
The loans were apparently transferred to XXXX XXXX in XX/XX/XXXX. In XX/XX/XXXX I lost my job and contacted them regarding not being able to make payments. The loans were placed in forbearance for 6 months due to being unemployed. I was still unemployed at the end of the initial period and requested the forbearance continue which was approved.
After nearly a year of unemployment I did return to work, however, my income was considerably less. I was still unable to afford the monthly payments and have been requesting to postpone making payments.
Due to the deceptive and misleading financial and recruiting practices of the school, as well as the certification of Federal loans in excess of the annual loan limit, and without making satisfactory academic progress I had also been preparing an application for Borrower Defense to Loan Repayment.
Forbearance was ending and payment of {$280.00} was due XX/XX/XXXX. Although I am employed and technically a full time employee, my pay rate has decreased over the last 8 months, and I do not consistently receive a full 40 hours per week.
On XX/XX/XXXX I once again requested forbearance while preparing the BDTR, I requested from XX/XX/XXXX-XX/XX/XXXX due to financial hardship. On XX/XX/XXXX, I received a notice that I had been approved for General Forbearance. However I was a little shocked to see the time period approved was XXXX. On XX/XX/XXXX I received an interest notice stating interest in the amount of {$9000.00} would be capitalized at the end of my current status ( forbearance ). On XX/XX/XXXX I received a billing statement with a payment due XX/XX/XXXX for {$280.00}. The same payment I couldn't afford the previous month when I requested to postpone my payments, I was still not able to afford.
I filed the completed BDTR with supporting documentation online through the Department of Education 's electronic application and submission website on XX/XX/XXXX and requested the loans be placed in administrative forbearance pending review of the application.
On XX/XX/XXXX I received a notice of new repayment terms, with increased monthly payments for each loan. On XX/XX/XXXX I received another billing statement showing I had a past due amount of {$280.00} and a current amount due of {$360.00} for a total of {$650.00} due XX/XX/XXXX.
My financial situation that made me unable to afford a {$280.00} payment on XX/XX/XXXX certainly had not changed in 19 days while the loans were placed in forbearance leaving me equally unable to afford a {$280.00} payment on XX/XX/XXXX, and most definitely unable to afford a new monthly payment of {$360.00} ( or {$650.00} ).
I attempted to request to postpone payments again through the XXXX XXXX eligibility screening tool on the website for both economic hardship deferment and student loan debt burden forbearance. Both options state I am ineligible. All calculations are based on gross income or adjusted gross income with no regard for actual pay and any other expenses. As I previously mentioned, although I am technically considered a full time employee, we do not consistently get 40 hour per week. For the first 5 months of this year, my monthly average take home pay has been {$1500.00}, out of that I have to pay rent ( $ XXXX/month ), car payment ( $ XXXX/mo so I can continue to go to work ), and that leaves {$120.00} to pay utilities, insurance, and eat.
Since the forbearance request that was approved was only for 19 days, and the new monthly payment is nearly {$100.00} more per month than the payment I already couldn't afford, the loans have become delinquent. It has been 4 months since I submitted the BDTR application on which I requested the loans be placed in forbearance while it is reviewed.
Since they have still not been placed in forbearance, and I continue to not be able to afford to make the monthly payment I did not want the loans to go from delinquent to default and result in significant damage to my credit that I have been working to repair since initially defaulting on the loans. To try to avoid any adverse action and damage to my credit, on XX/XX/XXXX I explored my IDR options. Because my loans are FFEL loans I had to first consolidate them to apply for most of them. On XX/XX/XXXX I submitted an application for a direct consolidation loan to consolidate all 7 loans and requested the PAYE IDR plan and submitted the required supporting documentation.
On XX/XX/XXXX and XX/XX/XXXX I received notifications that my request had been received, one also requested I update my address, which I did, the other stated the consolidation was in process. On XX/XX/XXXX, the very thing I was trying to avoid by taking these extra steps while still awaiting my loans to be placed in administrative forbearance pending the outcome of the BDTR application, happened.
On XX/XX/XXXX, while I am awaiting my loan servicing company to process my application for consolidation and a more affordable payment option while I wait for them to follow through on placing my loans in forbearance while assert my rights against the predatory lending and recruiting practices of a for profit institution, that same loan servicing company reported all 7 loans as 90 days past due to the credit bureau. The result of that action, was a 70 point drop in my credit score, and the first report of a missed payment since my financial hardship began with the loss of my job in XX/XX/XXXX.
|
01/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
I have had ongoing issues both with getting my XXXX loan forgiveness amount of {$5000.00} taken off my account after being approved and with recalculating my payment amount under the REPAYE option after a significant change in income.
In regards to the XXXX loan forgiveness program. I have 5 years of documented XXXX in XXXX XXXX XXXX and have submitted the necessary paperwork which has since been approved for loan forgiveness. However, it has been over 6 months since the paperwork was deemed complete and according to their representatives, approved. Yet, a " computer glitch '' supposedly denied the amount be taken off my account after it was approved. They then tried to put me on administrative forbearance again as they resubmitted the request, which has in turn lessened my qualifying payments toward public service loan forgiveness.
In terms of my monthly payment calculation, I have provided alternative income certification twice this past year because of two changes in income not represented on my tax AGI. The first one was processed accurately and the second one was initially processed accurately and then recalculated even though I did not ask for a recalculation and is over triple what they initially sent me as the new payment. The new recalculation does not match up with what the student loan repayment calculation or my pay stubs would determine as my estimated payment. I asked them to resubmit it for recalculation after a representative told me that the new calculation was incorrect. It came back with the same exorbitant amount they had previously recalculated.
XXXX Loan Forgiveness Timeline XX/XX/XXXX I submitted my first application and it was subsequently denied because I the form submitted by one XXXX district was missing the title of that XXXX that signed it, the XXXX district was deemed ineligible because the XXXX had used the XXXX name of " XXXX XXXX XXXX '' instead of " XXXX XXXX '' as it appeared on the Title I list, and was submitted prior to the close of the 5th XXXX year I had worked.
XX/XX/XXXX I resubmitted the application for XXXX loan forgiveness with the corrections made to the XXXX name, the date showing the completion of the 5th XXXX year, and the XXXX 's title listed next to her name.
XX/XX/XXXX I received notice that my application for XXXX loan forgiveness as deemed complete and eligible and that the request would be passed on to the Department of Education.
XXXX XXXX XX/XX/XXXX XXXX placed my account on administrative forbearance without known cause. This meant that I was not making payments that would count toward public loan forgiveness during this time.
XX/XX/XXXX XXXX placed my account on administrative forbearance again without known cause. This meant that I was not making payments that would count toward public loan forgiveness during this time. It was later described to me that this forbearance was placed on the account because of the processing of my XXXX loan forgiveness paperwork. However, this information was verbal and not given in the letter regarding the placement of the forbearance.
XX/XX/XXXX XXXX placed my account on administrative forbearance again without known cause. This meant that I was not making payments that would count toward public loan forgiveness during this time. It was later described to me that this forbearance was placed on the account because they had to resubmit my XXXX loan forgiveness paperwork for approval ( even though it had been previously approved according to their records ). This time, I pushed to speak to a supervisor and requested that the forbearance be removed from my account so that I could continue making qualifying payments toward public service forgiveness.
Income Based Repayment Calculations XX/XX/XXXX Annual recertification due. Upon consolidation, my payment had been calculated based on our AGI from our tax transcripts. When asked to recertify, we provided alternative income verification as our income had significantly changed from the amount on our most current taxes due to a change in my spouses income.
XX/XX/XXXX Payment was recalculated to be {$150.00} based on the alternative income verification provided. It is important to note that I have only made one payment of this amount because of the administrative forbearance placed on my account starting XX/XX/XXXX. I made a payment for XX/XX/XXXX while my application for a recalculation was being made because of a change in job and drop to nearly half of the previous income demonstrated back in XX/XX/XXXX.
XX/XX/XXXX I submitted the application and necessary pay stubs to have my payment recalculated since it had come off forbearance and we had a significant change in income not demonstrated in our tax transcript.
XX/XX/XXXX I received notification that my monthly payment under the RePAYE plan had been recalculated to be {$55.00} to begin XX/XX/XXXX.
XX/XX/XXXX I received notification via email that my application for an IDR plan had been approved ( I already had it approved a new payment recalculated XX/XX/XXXX and had not reapplied ). In the email it said my new payment amount would be {$290.00}. However, there was nothing to substantiate this email in my paperless inbox upon sign in. So I called and they agreed to recalculate the payment amount after a representative checked in with the department that processes these applications and they told me that it was a mistake and that the formula did not take into account my family size or other factors which is why it was incorrect.
XX/XX/XXXX I receive a link in email to a notice in my secure inbox that states that my monthly payment had been recalculated to be {$290.00}. This occurred after the representative I spoke to on XX/XX/XXXX submitted a request to recalculate. I am unsure why the recalculation is the same incorrect amount from the XX/XX/XXXX email. According to the notice, my new payments of {$290.00} are to start on XX/XX/XXXX.
At this point, my main concern is that my approved teacher loan forgiveness amount of {$5000.00} is deducted form my balance and that my monthly payment amount is recalculated to match the initial notice I received after submitting alternative certification which was {$55.00}. I am also concerned that my public service loan forgiveness qualifying payments are properly demonstrated to include XX/XX/XXXX ( the first payment after the end of forbearance ) and XX/XX/XXXX ( which is being deducted in the amount of {$55.00} as a direct debit but not showing as due on my account because of the cancellation of the new forbearance that they tried to place on my account to resolve the teacher loan forgiveness dilemma ).
I am including the documents of correspondence at this time because of identifying information related to my account. However, I am happy to provide the paper trail to verify the above timeline of information upon request.
|
04/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
When I came out of the original forbearance after earning my degree, I was put on repayment plan. I was told when I first called FedLoan servicing that a graduated repayment plan was the only repayment plan I qualified for and my payments will go up, against my wish or ability to afford an increasing payment at certain time intervals. Every time there has been an increase ( approximately 1-2 y ear intervals ) I call and explain the same problem, I can afford payments and will continue to repay my loan, but can not afford continual $ XXXX /mon th increases. Most recently on the last increase in XXXX my payment increased from approximately $ XXXX month to {$400.00}. I called on XXXX and discussed this with a Fed Loan Servicing rep ( ID # XXXX ). I was told I did n't qualify for additional repayment plans because several of my student loan lines had a different due date then the others, but they could have simply changed the due dates to match each other and then qualify me for the other repayment plans. I asked why this was n't offered to me before and the representative stated they do n't know. I asked for the change to be made and then was told I qualified for a standard repayment plan ( payment amount will not change ). This representative told me that because of the due date change I would show past due approximately {$78.00} for a couple of the loan lines until the due date change and payment plan change had finalized the following billing period. I advised that representative I would remit that " past due '' payment plus the monthly payment I had been making to compensate for the change and keep my account current. The rep went through the disclosures with me regarding the changes and quoted my new payment on the standard repayment plan of {$270.00}. **I received and have attached a copy of the payment plan confirming their quoted statements. ** I remitted payment in XXXX as I advised the agent I would do. I logged into my account in XXXX to find they had also applied a deferment ( which I did not need ) but I still remitted a monthly payment of approximately {$270.00}. Now in XXXX I logged into my account this month to see that my minimum monthly payment was raised again anyway and is showing due for approximately {$370.00}. I called today XXXX / XXXX / XXXX and spoke with representative ( ID # XXXX ) asking why my payment is higher again then what I was quoted. I was told by that representative that the previous rep in XXXX misquoted the payment plan and I will have to pay what the new payment is now showing because whatever I was quoted before is only an estimate, even though it was not even reasonably close to what I was quoted. I was told the only other option would be to switch me back to the graduated repayment plan, but that would increase my payments on intervals that included approximately $ XXXX month and up to $ XXXX month. I responded with these payment options are not reasonable and was told I can try a income based repayment plan. However, they do not take into consideration basic necessities such as child care, transportation, health insurance, etc and only allow a minimal amount for housing, utilities, etc. Additionally, I would be forced to supply my spouse 's income even though she is not obligated for my student loans. After breaking this option down, it would also raise my payment to over $ XXXX month. I disputed this with the representative stating they are backing their customers into a corner with extremely high monthly payments without any option to reasonably repay loans without serious potential problems in defaulting. I advised the representative that I may seek legal counsel regarding the inconsistencies in what they have quoted and asked for the name and/or ID of the last representative that misquoted the information to me in XXXX as well as his information. He refused to provide any information regarding identifying the representative stating it was in their best interest to protect their " private information ''. The call then escalated and I was transferred to a " senior '' representative. This senior representative ( ID # XXXX ) stated that the rep in XXXX made an error that should have been caught and they had input 10 years ( which is accurate in regards to what I was quoted in XXXX to begin with ) but they should have only used 6 years which is the remaining term I had left from the original repayment start date. I advised her this was their error, not mine as the consumer and am trying to resolve this with reasonable options to repay my loans. I asked for the ID 's for her representatives that I spoke with and she initially refused, until I advised her I work in a compliance/legal position with a lender and am familiar with FDCPA and CFPB laws and regulations. I reminded this representative that loan servicing companies/debt collection agencies, etc. are required to identify themselves and provide valid identification to their consumers upon request. It was at this point that she provided all of their employee ID # 's but withheld their names. It was also at this point that she offered to start a consolidation option for me that would combine all 8 in dividual loan lines into 1 . She provided a quote of {$170.00} a month at a much higher rate of 5.8 % than my existing loan lines and would extend it out to 20 years. She stated this would be the only option to permanently lower my payments to a reasonable amount ( however, this would increase the amount I would repay them by approximately {$16000.00} ). I asked if I can over pay on this new payment amount to compensate for the additional interest and term and she stated I could. She asked if I would like to do this and I expressed a deep concern about going through this process again when I was misquoted before. I asked the representative to confirm that this quoted monthly amount is correct and that I do in fact qualify for it. She confirmed that the information she quoted is correct. I asked about a solution for this month 's payment and she offered to approve another 2 month deferment while the review for this consolidation is processed. She advised me she would send an email that I would have to reply to in order to process this request. I have completed the reply to this email and am waiting to get a response. However, I have been severely misled and taken advantage of as the consume. I am being given contradictory information and being led into repayment plans that are not reasonable or accurate and are in no way in the best interest of me as the consumer. Instead, I am being forced to either default on monthly payments that are unreasonably high or change to a repayment plan that drastically increases the amount of interest I have to pay to FedLoan Servicing.
|
05/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
My student loan servicer is XXXX XXXX. My issue began around XX/XX/XXXX when it came time for me to recertify my income based repayment ( " IBR '' ) plan. I went through the process and was approved for the IBR forXX/XX/XXXX. I was not comfortable with the monthly payment I was going to be required to pay forXX/XX/XXXX, so I reached back out to XXXX XXXX to see if there was any way to lower my monthly payment.
The representative told me to recertify and pick the option that would give me the lowest possible monthly payment. The representative also told me that she would have to put me on a one month forbearance to give my application time to process. I asked if the forbearance would have any negative impact on my loan status or repayment status, and the representative responded " No ''. She did indicate that I would have to make a one-time {$5.00} payment, which I did on XX/XX/XXXX. So I went back and recertified and followed the representative 's advice. I was approved, but when I received my new monthly payment, I realized that it was unusually lower than what I had been paying over the last 6 years. Based on that, I again contacted XXXX XXXX. It was at this time that they told me that not all of my loans would qualify for the payment plan I applied for, so I would have to go back and recertify yet again for the loan that were not eligible for the lowest possible monthly payment. The fact that not all of my loans would qualify for a particular loan repayment program was never communicated to me until after the fact. I am pointing this out because XXXX XXXX XXXX lack of communication and failure to provide me with all relevant information is the main reason for this complaint.
Nevertheless, I go back in and recertify for the third time. I finally receive the final IBR that I am going to be on forXX/XX/XXXX sometime inXX/XX/XXXX. I made my first payment on my new IBR for XX/XX/XXXX on XX/XX/XXXX in the amount of {$880.00}. I make my next scheduled payment on XX/XX/XXXX, again in the amount of {$880.00}.
Then comes today, XX/XX/XXXX I log in to my account and am proceeding to make my next scheduled payment when I noticed the issue. On XX/XX/XXXX, my principal balance increased by approximately {$37000.00}! I was shocked. I didn't know how that could have happened, so I immediately called XXXX XXXX. I spoke to four different people during the 50 minute call ; XXXX, XXXX, XXXX, and XXXX. They all told me the same thing : when I changed my Income Based Repayment Plan, the interest on my loans was capitalized and added to the principal balance. I could not believe what I was hearing. I told all them repeatedly, I was never told that was even a possibility. Not once during any of the calls between XX/XX/XXXX and XX/XX/XXXX was I ever told that if I choose to change my repayment plan that all interest would be capitalized. Had I known that was a possibility, then I would have never changed my repayment plan!!!
Nobody at XXXX XXXX cared, nor did they offer any relief. All they kept saying was that it was in the Terms and Conditions of the repayment plan and in the promissory note. Now let me put you in my shoes : My principal loan balance before XX/XX/XXXX was {$160000.00}. I had never missed a payment or even been late on a payment in the 6 years that I have been repaying my loans. I knew that I would never fully repay the loans, so my plan was to pay on them for 25 years and then apply for forgiveness. I was okay with that plan. Now fast forward to today, my principal balance is now {$200000.00}! Why you ask? Because the interest on my loans was capitalized when I changed my repayment plans. Was the fact that the interest on my loans would be capitalized if I changed repayment plans ever communicated to me once during the multiple phone calls with XXXX XXXX between XX/XX/XXXX andXX/XX/XXXX? NO! Not once was that ever communicated to me. Again, had it been communicated to me, I WOULD HAVE NEVER CHOSEN TO CHANGE MY REPAYMENT PLAN.
Not only has this violation resulted in an increase of my principal balance, it also has a direct effect on my overall Debt-to-Income ( " DTI '' ) ratio. I have other bills, specifically my mortgage. Thanks to Fedloan Servicing 's lack of communication, I don't know if I'll be able to refinance my mortgage now.
Under the Dodd-Frank Act, all covered persons or service providers are legally required to refrain from committing unfair, deceptive, or abusive acts or practices. It's my contention that XXXX XXXX has violated Dodd-Frank by committing an act that is unfair and deceptive.
An act or practice is unfair when : ( 1 ) It causes or is likely to cause substantial injury to consumers ; ( 2 ) The injury is not reasonably avoidable by consumers ; and ( 3 ) The injury is not outweighed by countervailing benefits to consumers or to competition. A substantial injury typically takes the form of monetary harm, such as fees or costs paid by consumers because of the unfair act or practice. Here, the act was capitalizing the interest on my loans without ever telling me that it was a possibility. Let 's apply that to the test above : ( 1 ) I have suffered a substantial injury because my principal balance and overall DTI increased by approximately {$38000.00} ; ( 2 ) I could not have avoided it because I was never told of the possibility that my interest would be capitalized if I changed repayment plans ; and ( 3 ) I received no benefit from my interest being capitalized.
Now to the deceptive test. An act or practice is deceptive when : ( 1 ) The act or practice misleads or is likely to mislead the consumer ; ( 2 ) The consumers interpretation is reasonable under the circumstances ; and ( 3 ) The misleading act or practice is material. To determine whether an act or practice has actually misled or is likely to mislead a consumer, the totality of the circumstances is considered. Deceptive acts or practices can take the form of a representation or omission. Applying that test to the issue that I was never told that my interest would be capitalized if I changed repayment plans : ( 1 ) XXXX XXXX never told me the interest would be capitalized if I changed repayment plans. Had they told me, I would have chosen not to change plans ; ( 2 ) I asked multiple times during multiple calls if there would be any negative effects of changing plans and XXXX XXXX always responded that there would not be any negative effects, and also I was never told the interest would be capitalized and a reasonable person would need to know that information ; and ( 3 ) XXXX XXXX XXXX deceptive act is material because it has caused an increase to my principal balance by approximately {$38000.00}.
Based on the above, I believe XXXX XXXX has violated the Dodd-Frank Act by committing an act that was both unfair and deceptive.
|
07/18/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
To Whom It May Concern, I applied for a private student loan with XXXX XXXX back in XXXX because I did not qualify for Pell Grants due to my income at the time. According to the loan officer who helped me, I was approved for my loan with a guarantor. I was told once I had made 12 payments my guarantor would be automatically be removed. She agreed upon the terms of her being removed.
This was in fact untrue, after I made 12 payments, I was told my loan was sold to American Education Services. ( AES ) I was also informed my guarantor would not be removed until I could refinance the private student loan completely on my own. Private student loans have not be able to be refinanced since the market crashed. It has been a nightmare trying to keep up with all the promises, given from XXXX XXXX initially and the hassle it has been to track down my original paperwork agreed to by them.
Due to the fluctuations in the market, I was personally affected as a mortgage professional since XXXX . I was unfortunately due to employers closing their doors, I as a single mother was forced to file bankruptcy in XXXX which AES was included. I was required to continue to make payments by AES or my student loan debt would be transferred to my guarantor as her sole obligation.
After learning back in XXXX XXXX , I was in a negative amortization loan, and although I was making payments well above my minimum amount due, my balance was in fact increasing. These terms were not explained to myself or my guarantor from XXXX XXXX . In fact, when I asked for an amortization schedule AES was not able to provide or calculate for me how much I needed to pay down toward my principal balance. I was in fact on a variable interest rate, with interest accruing every single day. It would take me to pay over {$2000.00} a month to see any type of principal reduction. I was being buried in debt without any alternatives for help. On, XX/XX/XXXX I was granted a by AES a Modified Graduated Repayment Schedule. After this was complete, I would have no options left for the reduced payment plan.
By XX/XX/XXXX , I struggled to keep up with the payments, knowing my balance was steadily increasing. I called AES to inform them, I would be out on XXXX XXXX for my XXXX child and would not have enough income to cover the payments. I did not have any options left from the lender. I would be forced to default on my private student loan.
This brings me to XX/XX/XXXX I called and was transferred multiple times by AES representatives, eventually requesting assistance by requesting a supervisor. I was granted a hardship forbearance back dated from XX/XX/XXXX - XX/XX/XXXX and they updated my credit report. I attempted to make the level repayment as now my payment had increased again XX/XX/XXXX to {$210.00} along with my balance increasing rapidly. The increase was too much for my income to support the higher payment, especially since the principal balance was not declining. I was making payments, just to not affect my credit. Unsurprisingly, I fell past due 30 days, 60 and 90 days with no assistance from the lender. As of XX/XX/XXXX , I could no longer continue payments.
My last payment was XX/XX/XXXX for {$210.00}. Throughout several months of contacting AES and not being able to resolve my account was swept for collections t o National Collegiate Trust i n XX/XX/XXXX . My original balance was {$16000.00}, as of the last balance in XX/XX/XXXX my balance had increased to {$27000.00} and still is increasing. XXXX XXXX is the debt collection company servicing my account. I have made several attempts to contact them through XXXX at XXXX which was the number provided by AES representatives. I was never able to reach a person, an answering machine or receive any details regarding my loan. I kept calling AES requesting new number or better contact for them. As this was a known issue, they just kept advising me to keep trying.
XX/XX/XXXX I called AES advised, I was still unable to make contact. The representative advised me this is the only number they can give me. They have told me several times people complain they can not get through to the file manager at this number. However, they have no way to resolve this.
XX/XX/XXXX , I called AES again to state, I have called during various hours and still I am not able make any contact with National Collegiate Trust or make payments/ arrangements etc. and its affecting my credit as well as my employer. On XX/XX/XXXX , I requested master promissory note from AES. This document was never received. According the XXXX employee ID XXXX after my call to AES today XX/XX/XXXX , I did not receive this because it was previously requested incorrectly.
On XX/XX/XXXX , I called AES again and requested Special Letter showing accrued interest. However, I have not received documents as requested. Again, XXXX above mentioned representative said she would discuss with supervisor for approval. After requesting payment information of all payments made to the account, XXXX employee ID XXXX today XX/XX/XXXX , said I should be able to see the payments in my paperless inbox online. However, I can not access any previous payments prior to XX/XX/XXXX payment. See attached statements.
As of today, XXXX XXXX , AES, National Collegiate Trust has NOT contacted me or my guarantor with any correspondence by mail, by phone etc. My current home address has always been on file. You can undoubtedly see, I have made numerous attempts on my own to get this resolved. This is defamation of character and I need this resolved immediately and my guarantor needs to be removed, as well as the negative trade lines removed from all XXXX major bureaus for myself and my guarantor.
XXXX XXXX was not complaint with truth in lending laws and needs to be held accountable from the original loan. AES has not been complaint in any of my request or transparent with truth in lending laws or the fair credit reporting act. XXXX XXXX , has as well not been complaint with Federal or State Laws including the Fair Debt Collection Practices Act. The derogatory marks on my credit have impacted my employer, my career and the income in which I need to provide for my family.
The amount of financial hardship, XXXX and derogatory information is overwhelming. At this point the burden is excruciating. I have exhausted all channels and I am requesting assistance of the CFPB and attorney general. I am not able to purchase a home for my children, I am not able to become licensed in new states to further my career and I am not able to support my family, if I am not able to maintain my State Licenses.
Thank you!
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01/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Loan servicing company ( XXXX XXXX ) is not counting 13 payments that I have made as
qualified Public Service Loan Forgiveness ( PSLF ) payments.
Type of Loan : Direct Consolidated Loan Qualified Employment Begin Date : XX/XX/XXXX [ did not submit PSLF employment certification form until XX/XX/XXXX, however ] Original Loan Servicer : XXXX I applied for income-driven repayment plan, specifically Income-Based repayment ( Original IBR ) plan in late XX/XX/XXXX and in XX/XX/XXXX received the start date and payment amount. Start date : XX/XX/XXXX ; Amount {$170.00} ( Exhibit 1 ) Received first bill on XX/XX/XXXX. I made continuous monthly payments beginning XX/XX/XXXX of {$170.00} until XX/XX/XXXX. ( 11 qualifying payments ) ( Exhibit 2 ) In late XX/XX/XXXX, my IBR plan was recertified. My new monthly payment dropped to {$110.00} and first payment was due XX/XX/XXXX. ( Exhibit 3 ) I made continuous monthly payments of {$110.00} to XXXX until XX/XX/XXXX. ( 10 qualifying payments ) ( Exhibit 4 ) However, in between that time, I received a letter, dated XX/XX/XXXX from XXXX, stating that a deferment on my loan had been granted ( starting XX/XX/XXXX through XX/XX/XXXX ). ( Exhibit 5 ) I never requested a deferment to XXXX and the deferment was being backdated. I called XXXX and told them that I never requested a deferment. XXXX told me that it was an in-school deferment, but I told them that I was never a full-time student and I just took a class in XXXX college, I was fully employed with a qualifying PSLF employer and never requested an in-school deferment. XXXX said it would take me off deferment and correct the record. Believing the issue had been resolved, I paid my XXXX bill, dated XX/XX/XXXX, to pay {$110.00} by XX/XX/XXXX. I then received a bill for a {$110.00}, dated XX/XX/XXXX to pay by XX/XX/XXXX and continued to make payments of {$110.00} to XXXX until XX/XX/XXXX as stated above. ( Exhibit 6 ) On XX/XX/XXXX, I received a letter from XXXX stating they were transferring my loan account to XXXX XXXX. ( Exhibit 7 ) On XX/XX/XXXX, I received a letter from XXXX XXXX stating XXXX was handling my loan servicing because I had recently submitted a PSLF employment certification and that I was in an IBR Plan with my first payment of {$110.00} due on XX/XX/XXXX, which I paid. ( 1 qualifying payment ) ( Exhibit 8 ) In late XX/XX/XXXX my IBR plan was up for recertification again, I requested to repay under a different plan, Revised Pay As You Earn ( REPAYE ) plan. My loan was placed on administrative forbearance during the process of my repayment plan change. ( Exhibit 9 ) I didnt make another qualifying PSLF payment to XXXX until XX/XX/XXXX in the amount of {$170.00}. I have continued to make monthly payments for XX/XX/XXXX. and XX/XX/XXXX and XX/XX/XXXX. and XX/XX/XXXX to XXXX. ( 5 qualifying payments ) ( Exhibit 10 ) XXXX sent me a letter, dated XX/XX/XXXX, tracking the number of qualifying payments made for qualifying employment beginning on XX/XX/XXXX through XX/XX/XXXX. The letter listed 19 qualifying payments. ( Exhibit 11 ) I checked my records and determined that number was correct for that time period. However, when I received my XXXX XX/XX/XXXX bill, dated XX/XX/XXXX, it listed only 8 qualifying PSLF payments. ( Exhibit 12 ) XXXX had abruptly discontinued counting 11 payments I had made. I still paid the XX/XX/XXXX and the XX/XX/XXXX monthly bill of {$170.00} on XX/XX/XXXX and XX/XX/XXXX. ( 1 more qualifying payment before XX/XX/XXXX ) ( Exhibit 13 ) Then in a XXXX letter, dated XX/XX/XXXX, XXXX responded to a recently submitted PSLF employment certification Form. For qualifying employment beginning on XX/XX/XXXX through XX/XX/XXXX, the XXXX letter stated that I had only 7 qualifying payments ( in addition to the 8 other payments for the period between XX/XX/XXXX through XX/XX/XXXX ). ( Exhibit 14 ) For this period, XXXX had failed to count 2 payments I made during this period to XXXX ( on XX/XX/XXXX and XX/XX/XXXX of {$110.00} each ). ( Exhibit 15 ) I have tried to resolve this issue for the past year but to no avail. I called many times and they told me that I was in school deferment between XX/XX/XXXX through XX/XX/XXXX, even though they acknowledge that it was backed dated in XX/XX/XXXX. Then they told me to sign a waiver to remove the deferment in the hopes of counting those payments, which I did, but then I received XXXX letter, dated XX/XX/XXXX, showing that the in-school deferment had been replaced with Administrative forbearance status on that time period. ( Exhibit 16 ) XXXX agents would tell me that my account was under review but I never got any help.
Finally, I submitted a complaint with the Federal Student Aid Ombudsman for help. I received an email on XX/XX/XXXX, advising me that my complaint had a case number : XXXX and that a pending review had been requested on XX/XX/XXXX and to allow until mid-XX/XX/XXXX for the review to be completed. ( Exhibit 17 ) I have not received update again. Ive tried to the contact the Ombudsman again, but I havent received any reply for several weeks. XXXX agents tell me to refer the Ombudsman.
I have list [ as shown below ] of payments Ive made to XXXX and XXXX XXXX since the beginning : They are two certification periods that XXXX XXXX recognized 1 ) XX/XX/XXXX XX/XX/XXXX and 2 ) XX/XX/XXXX XX/XX/XXXX 28 payments in total 1 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 2 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 3 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 4 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 5 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 6 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 7 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 8 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 9 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 10 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 11 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 12 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 13 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 14 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 15 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 16 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 17 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 18 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 19 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) 20 XX/XX/XXXX XXXX DEPT EDUCATION ( XXXX ) not counted 21 XX/XX/XXXX XXXX DEPT EDUCATION ( XX/XX/XXXX ) not counted 22 XX/XX/XXXX XXXX XXXX XX/XX/XXXX XXXX XXXX n/a XX/XX/XXXX XXXX XXXX n/a 23 XX/XX/XXXX XXXX XXXX 24 XX/XX/XXXX XXXX XXXX 25 XX/XX/XXXX XXXX XXXX 26 XX/XX/XXXX XXXX XXXX 27 XX/XX/XXXX XXXX XXXX 28 XX/XX/XXXX XXXX XXXX I need this issue to be resolved. Can you help?
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06/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This is additional to complaint already filed on yesterday XX/XX/XXXX with you regarding Fedloans Service. Complaint ID # XXXX. I just need to make a correction & add additional information to statement. Please Do Not close out the complaint # XXXX with your agency! I will copy the statement that was uploaded on your website on yesterday XX/XX/XXXX. Heres what I need to correct within that statement. I stated that I spoke to Supervisor XXXX with the Public Service Loan Forgiveness Department which was the wrong name. I need to change the name to Supervisor XXXX. XXXX is the Supervisor I spoke to on XX/XX/XXXX that stated my PSLF 120 qualifying monthly payments application okay, nothing else needed, Studentaid.gov has my application and its pending for verification that my employer is a Public Service Agency. Per Supervisor XXXX with the PSLF Department, the process take 60 days from the date it was submitted ( which the application was confirmed received & nothing else required per Fedloans Customer Service by email on XX/XX/XXXX and on XX/XX/XXXX by phone Supervisor XXXX with the Public Service Loan Forgiveness department escalated my application to the processing department for them to send to Studentaid.gov. Per Supervisor XXXX application was pushed by the Processing Department to Studentaid.gov on XX/XX/XXXX. I spoke to Supervisor XXXX twice ( once in XXXX and again on XX/XX/XXXX ) that my application is okay and its just pending for Studentaid.gov to verify my employer is Public Service. Im going to copy and paste the original complaint filed on XX/XX/XXXX with you ( complaint ID # XXXX ). Within that statement you will see that I originally stated a Supervisor XXXX but it should be Supervisor XXXX and I also provided a date of XX/XX/XXXX is when I spoke to supervisor XXXX. I cant remember the first time I spoke to Supervisor XXXX when he confirmed that status of my PSLF application for approval with Studentaid.gov. I believe it was sometime the middle or ending of XX/XX/XXXX or the first week of XX/XX/XXXX. Also I would like to add the ID # for Supervisor XXXX ( shes the Supervisor I spoke to on XX/XX/XXXX ) that was mentioned in my complaint. Supervisor XXXX ID # is XXXX.
XXXX A COPY OF COMPLAINT SENT TO YOU XX/XX/XXXX.
On XX/XX/XXXX Fedloans Service customer service representative confirmed by email that my Public Service Loan Forgiveness application for 120 qualifying monthly payments was received. On XX/XX/XXXX I called Fedloans, the Public Service Loan Forgiveness dept ( PSLF ) spoke to Supervisor XXXX that confirmed my PSLF application was good to go & she escalated it to the processing department for them to send to to Studentaid.gov. Per online information on timeframe once received will take 60 days or less if my application & payments was verified often. On XX/XX/XXXX around XXXX spoke to Supervisor XXXX in the PSLF department which confirmed that my application was with Studentaid.gov to verify my employer is indeed a Public Service Agency . I called Fedloans again around the week of XX/XX/XXXX to speak to a Supervisor in the PSLF dept to check status since its now over a month. I spoke to a Supervisor XXXX in the PSLF department, per him yes my application is still pending for verification of employer and yes it take up to 60 days or sooner for a decision. He asked if I submitted the right application that was from the studentaid.gov website? I stated yes I was given the link by a Supervisor XXXX in the PSLF department on XX/XX/XXXX and XXXX told me what boxes to check, to print off the application for my employer to complete and to submit the form after XX/XX/XXXX ( by uploading the application ) since I am now at 119 monthly payments. Per XXXX there is now only one application to submit for the 120 qualifying monthly payments. I called Fedloans PSLF dept again a week later to check status for approval of the 120 credit qualifying payments, spoke to the same XXXX XXXX again. Per him my application is still pending for proof that my agency is a public service. XXXX not understanding why the verification is taking so long when Ive submitted my XXXX form annually since day XXXX of asking for XXXX, Ive been with the same agency for over 30 years and its been PLSF form has been approved each time with credits applied. There was an audit request submitted by Supervisor XXXX with the Public Service Loan Forgiveness department per my request on XX/XX/XXXX due to 3 months payments was removed in error. Per XXXX please allow up to 6 months for this process. My 3 months of credit was applied to my account so this should have speed up this process for Loan to be forgiven since payments & agency was verified.I filed a complaint & investigation on XX/XX/XXXX with Studentaid.gov ombudsman, spoke to Supervisor XXXX XXXX or XXXX XXXX which had escalated the issue to Fedloans Ombudsman and provided me with a case #. Per her it take 3-5 days from XX/XX/XXXX for the Fedloans ombudsman caseworker to handle & to provide status. I also filed a complaint with the Studentaid.gov Ombudsman due to so many issues with Fedloans and a since theres no status yet. I received an email from representative XXXX with Studentaid.gov Ombudsman that she has my case & she have 15 days but will try to have a resolution within 60 days. If they wait an additional 60 days to provide status, it will be a total of 150 days which is way over the time frame of a decision for PSLF 120 qualifying months approval ( 60 days or less timeframe ). On today 6/1/21 I called the Fedloans Ombudsman, spoke to representative XXXX by phone. I had requested to speak to a supervisor since XXXX stated that the caseworker hasnt started any action yet and its passed the 5 day due date. XXXX had me on hold & after waiting over 40 minutes, XXXX stated shes having an issue with transferring but the Agent will call me immediately after we disconnect the line. I did not receive any calls before the close of business today. On XX/XX/XXXX today, I called Studentaid.gov Ombudsman XXXX to see if theres someone else I can speak to thats over the Fedloans ombudsman Department, I spoke to Representative XXXX ph # XXXX XXXX which also stated that theres no supervisor but she transferred me back to Fedloans Servicer department. I spoke to a representative XXXX with Fedloans ServiceXXXX which transferred me to Supervisor XXXX, per her its still pending for proof of employer but could not provide me with the status from Fedloans ombudsman caseworker. XXXX only offered an apology. I feel like Im been given the run around and no one is handling my application for approval. Can you please look into is matter? Thanking you in advance! XXXX XXXX
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07/31/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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American Education Services aka PHEAA has been consistently harassing my co-signer and me even after making payments to resolve the delinquencies that occurred on and off throughout the course of the loan payment process. I 've spoken with a number of representatives at AES who claim it 's their legal obligation to continue with letters and phone calls until the account is current, in addition to calling and sending letters after the account is current. I also call them whenever I will be late with a payment letting them know when a payment will be made, however they state that calls and letters will still take place. This is a direct violation of my consumer rights as a citizen. This is severe harassment. If I was late with payments, they never fell delinquent past 30 days. In the event that you are calling to make arrangements, that should immediately indemnify any communication unless that payment arrangement becomes null and void as of the scheduled date the payment is set up to be made or thereafter. If communication continues again in the event that a loan is late by only a matter of days, I will be filing a complaint with the district attorney in addition to hiring my own attorney to investigate the constant harassment throughout AES/PHEAA. Keep in mind, that it 's absolutely fraudulent to send a co-signer a notice asking for a payment after a payment was already made. That is an attempt to collect money for something that was already collected. Here are a few testimonials I 've found which go into fair details about the immoral activity that takes place at AES/PHEAA : 1. When I first started paying on my student loans I assumed payments were being applied as directed ; I was completely wrong! Please make sure you check on any payment you send to your student loan. I have tried to send an extra payment on a monthly basis to try to pay off my debt, and after countless calls and speaking to managers I have come to accept I have to check on my loan minimum twice a month. The problems have ranged from my extra payments not being applied AT ALL ( in which case I have to send bank statements and copy of check ) to my account being placed on " Paid Ahead '' status as it continues to accumulate interest. If you check the website, it states you can target specific loans online, which is completely false. Every manager I speak to gives me a different reason for my payment being applied as they see fit, versus how I am asking for my payment to be applied. Reasons range from putting a cap on how much you can pay towards a subsidized loan to a letter being mailed with the check with " EXACTWORDING. '' In one of my previous calls, I had to have the manager dictate the letter I needed to write, which I send out with my check on a monthly basis. Of course this has done nothing to the way my payment is applied, as now they tell me letters are thrown away once thecheck is received and the person receiving the check is not the one to apply the payment.
Now, along with the letter stapled to the check, I have to write 3 things on the memo field of the
check, " DO NOT PLACE MY ACCOUNT ON PAID AHEAD STATUS '', the loan number I want to target, and my account number. You would assume with all this information I would not have a problem ; however, you are wrong again! My payment is still not applied to the account stated, Ihave to spend a minimum of 15 minutes on the phone verifying all my contact information and getting pass the automated service explaining how I have to call EVERY single month, and I have to wait 7-10 business days before my payment is reapplied. In some cases, this does not happen and I need to call again, in others, I have to submit yet another letter asking them to reapply my payment. I sure wish I had looked at my loans closely for the first 5 years of payments ; or that I had the money to pay them off once and for all! 2.
I have received 6 letters in the mail, and an email claiming and I owe them money for my graduate school loan. All my loans are with XXXX, and they have no record of transferring any of my accounts to another lender. The department of education also has no record of me having any loans with them. What they are doing is fraud and harassment. 3. I borrowed $ XXXX in student loans, which were sold/consolidated with AES. This was the biggest mistake of my life. I would have been better off with a loan shark. I have paid over $ 28K in loan payments but still owe $ XXXX. That means $ XXXX went toward principal and $ XXXX went to interest and fees. I have tried get assistance with to no avail. Their only response is to pay more than my scheduled payment. 4. I received a letter that I was going into default. I called and explained I had recently gone through a separation and was a struggling single parent of XXXX. I could n't afford my regular day to day bills and could n't afford the payment. I was told that I could do a voluntary arrangement on top of the 15 % garnishment that was being sent to my employer. Well I worked 4 plus years in my current position for state of SC and state rules say you ca n't maintain job and have a default loan. So now I 'm without employment and there is no check to garnish but now my children and I may soon be on the streets. 5. I am very much a responsible borrower. I pay on time and never missed it. This company is not helping students to help pay for student loans. The interest rate keeps increasing after transferring from XXXX XXXX XXXX to AES. It keeps increasing ever since I got transferred to AES. Thiscompany is making people stressed more. I have never received more than 1 bill statement with Bank XXXX XXXX 's account. With AES aka " XXXX XXXX '' company, I have received at least more than 2 statements monthly. MAKING PROFITS IS TRULY THEIR MISSION! It is totally NOT reliable. This company should NOT exist because they are merely making profits out of students who are responsible borrowers/new borrowers. Therefore, they do n't deserve any stars. 1 star because it was required! They deserve 0 STAR! This company should be XXXX XXXX XXXX! Or change it to " XXXX XXXX! 6. This company is by far the worst Company I have ever had to deal with. They send threatening letters demanding you pay so much or else they will take further action. Will NOT work with you in arranging payments you can afford and will NOT defer your loans if you are still in school. Total rip off and you will be paying out the XXXX if you get a loan with this company. They need to be shut down for their practices. If I would have known all of this in the beginning I sure in heck would n't have gotten anything through them ...
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02/01/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My name is XXXX XXXX XXXX. cell # XXXX email XXXX This is a long complaint about a pattern of -what I believe- is illegal finance practices over the life of my student loan.
No agent or representative of -and including- the department of education can provide me with a copy of my Promissory Note. The 2 colleges I attend do NOT have a copy of my promissory note. XXXX does NOT have a copy of my promissory note. There have been a string of 'debt loan servicers ' handling my student loans.
Through no fault of my own, my student loan debt has been sold/transferred multiple times.
You have to look at this like : the toe bone is connected to the foot bone. The foot bone is connected to the leg bone and on & on.
As near as I can gather, I signed documents in XXXX of XXXX to consolidate my student loans into an income driven repayment plan. The total debt -at that time- was around XXXX . At that time, the debt collector was XXXX XXXX. Through no fault of my own, one day, XXXX 'sold or transferred ' my loans to XXXX XXXX I don't know why the transfer/sale happened but it was NOT because of anything I did i.e., default. At the time of the sale/transfer from XXXXXXXX XXXX to XXXX my student loans were in good standing.
When the loans were transferred to XXXX the interest on my debt was capitalized. Some time later, XXXX went bankrupt and went out of business. At that time my student loan debt, still in good standing, was sold/transferred to XXXX. At the time of this 2nd transfer, the interest on my loans was capitalized. While my loans were with XXXX, on or about XX/XX/XXXX, I entered the Public Service Forgiveness Loan Program. All this time, my loan was status was in good standing. All of a sudden, on or about XX/XX/XXXX, XXXX went bankrupt and out of business. At that time, my student loans were transferred to XXXX XXXX XXXX XXXX and 'XXXX XXXX ' capitalized the interest on my loans. IN ADDITION XXXX XXXX XXXX XXXX did NOT continue to keep my student loans in the Public Service Loan Forgiveness Program and instead had me sign up/enroll/register in a new 'income driven repayment plan ' and at that time XXXX XXXX XXXX XXXX capitalized the interest on my student loans.
In XXXX of XXXX I became unemployed and homeless. My loans defaulted. About a year or so later, I went through a rehabilitation program, where the interest on my student loans were again, capitalized. After about 6 months of regular payments, my loans came out of rehabilitation and were transferred to XXXX XXXX XXXX XXXX where, again, the interest on my student loans was capitalized. It took almost 2 years from XXXX XXXX to get XXXX XXXX XXXX XXXX to 'correct ' my loan status and give me the correct amount of time I'd earned in the Public Service Loan Forgiveness . Repeated phone calls were to no avail with XXXX ( XXXX XXXX XXXX XXXX ) during the period of time from XXXX XXXX. I have documents that can support all of these claims. In XXXX of XXXX I applied to transfer my student loans back into the Public Service Foregiveness Program. I began applying for this 're-entry ' to the public service loan program in XXXX of XXXX. Finally in XXXX of XXXX, I was given notice that my student loans were going to be transferred into the public service foregiveness program and that my student loans had been transferred to XXXX XXXX ', ... when XXXX XXXX got my student loans they also, capitalized the interest on my student loans. XXXX XXXX claims my primary student loan debt is XXXX $ ( {$55000.00} ) NONE of these agents, represetatives ' of the department of education can provide me with a copy of my Promissory Note. XXXX XXXX claims I have 3 years and 3 months of time accrued in the Public Service Forgiveness Loan program -EVEN THOUGH MY FORMER EMPLOYER has provided comprehensive documentation that I was employed in a PSFL qualifying position from XX/XX/XXXX until XXXX of XXXX.
I want a copy of my Promissory Note. I want the illegal and abusive capitalization of my student loans corrected, and eliminated. I ABSOLUTELY want my months, the amount of time I have accrued under the Public Service Forgiveness Loan program to be corrected. I believe it is illegal and abusive that a 'debt collector ' ALL THE DEBT COLLECTORS that have been the 'agent of the principal/principle ' namely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX AND NOW, XXXX XXXX have illegally harmed me by i. capitalizing interest on my student loans. just because an agent a 'vendor ' of the department of education goes bankrupt does NOT mean I have defaulted on my contractual obligations of my student loans. IF any entity, the department of education and any/all of its agent/representatives servicing my loans are unable to provide the original copy of the 'debt contract ' I signed, namely, my Promissory Note, I don't believe they XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX have the legal right to a. capitalize interest on my loans, damage my credit status with credit banks, knowingly mis-direct me into faulty or inappropriate loans programs such as XXXX XXXX XXXX XXXX did in XXXX XXXX and finally that XXXX XXXX refuses to count/provide me credit for the months ( years ) I accrued qualifying months in the Public Service Loan Forgiveness program. By my count, I should have about 8 months left int he Public Service Loan Forgiveness program. The PSFL ( public service forgiveness program ) 'counts ' qualifying months NOT continuous months. I have contacted the ombudsman of the public service forgiveness program several times. After this email I plan to contact them again. I received and inaccurate, hostile and abusive decision from the dept of education ombudsman office in the autumn of XXXX ... that employee 'XXXX ' ... refused to consider or explore any of my concerns, illegal and innapropriate transfer of my loans, illegal and wrongful capitalization of interest on my loans, a refusal to pursue location of my promissory note. Help! I am a XXXX citizen and now hold 'XXXX ' health status. I want to complete my Public Service Loan Forgiveness months ( time ) but XXXX XXXX, the current 'agent of the representative ' of the department of education will NOT correctly count, tally provide me the accurate amount of months I have earned during my time enrolled in the PSFL program. This student loan debt is my only debt. Due to, what I believe is illegal capitalization, the debt to income ratio I now 'hold ' prohibits me from obtaining housing. I am homeless. Please help. XXXX XXXX XXXX XXXX Monday , XXXX XXXX
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03/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In Fall XXXX, I had enrolled in the Public Student Loan Forgiveness program and had my loans transferred to XXXX XXXX. At the time I had enrolled, my loans were 'paid ahead ' through XXXX/XXXX XXXX. In late XX/XX/XXXX, I received statements for payments on XX/XX/XXXX and XX/XX/XXXX of XXXX totaling $ XXXX. This was a few hundred dollars more than I was paying for my Income Based Repayment plan through my previous loan servicer ( XXXX XXXX ), so I attempted to contact customer service via email to verify the amount was my IBR amount and to determine my paid ahead status ( thinking it may have just reset due to the account transfer ). However, no one ever replied to these concerns and I was forced to pay for the amount. I then received my statements for XX/XX/XXXX and XX/XX/XXXX totaling approximately {$470.00}, an amount that made much more sense to me, but raised questions about the previous bill. I signed up for Direct Billing and made a note to contact XXXX regarding these issues.
I contacted XXXX XXXX via phone and spoke with a female representative for over an hour. I can not find the note I had written with her name and employee number. It was determined that the loans were still in paid ahead status and my XXXX and XXXX payments would continue to pay me ahead further, disqualifying the payments from the PSLF program. Additionally, they could not tell me why the XXXX amounts were significantly higher than the confirmed monthly IBR payment of {$470.00}. The representative I spoke with stated at one point, " it seems we are still transitioning payment information from your previous loan service provider ''. At that point, I attempted to disable Direct Billing myself, but was not able to do so. I expressed a desire to disable Direct Billing at that time ; however, after discussing things further with the representative ( a female, I did not write down her name or employee number ), the following plan was confirmed over the phone : 1 ) The first payments would be refunded as they were requested during a " paid ahead '' period. 2 ) The " paid ahead '' status would be removed so future payments will qualify for PSLF and 3 ) Direct Billing would NOT be disabled. This plan was confirmed 3 times before ending the hour long phone conversation.
XX/XX/XXXX rolls around and I wake up to an email ( time stamped at XXXX XXXX ) from XXXX saying I had a message in my XXXX account. I logged into my account and the message ( dated for XXXX ) stated that my Direct Billing was disabled against my wishes and that my payments were past due. I tried calling that morning to talk to someone, but no one at the call center I was routed to was in the office as it was closed due to adverse winter weather. In a worried state, I had decided to make manual payments to ensure payment was not delayed further. Later that afternoon, I attempted to call XXXX again and was able to speak to a supervisor, XXXX ( employee # XXXX ), about the issue. He stated the representative I previously spoke with had disabled my Direct Billing, which had been decided AGAINST doing and confirmed multiple times during the phone conversation. He did confirm that the paid ahead status was removed and future payments would qualify for PSLF. He reinstated my Direct Billing, confirmed that my XX/XX/XXXX and XX/XX/XXXX payments would proceed through Direct Billing, and stated that he would have my XX/XX/XXXX payments backdated for XX/XX/XXXX and XX/XX/XXXX due to their error ( they have not been backdated as of XX/XX/XXXX ).
XX/XX/XXXX and XXXX roll around and I assume that my bills had gone through Direct Billing as I was told would happen. Later that week on XX/XX/XXXX, I noticed the payments had not been withdrawn from my account. I was told that XX/XX/XXXX would be withdrawn on a weekday following the Sunday bill date, but that didn't explain the delay in payment and why the XX/XX/XXXX ( Monday ) bill would not have been processed normally. Sure enough, I logged into my XXXX XXXX account to see that the XX/XX/XXXX and XX/XX/XXXX bills are past due. As it was past XXXX XXXX, I called during business hours on XX/XX/XXXX to determine what was happening. I spoke to an " escalation representative '' as " XXXX does not have supervisors '' according to the initial representative I spoke with. I was able to speak to XXXX ( employee # XXXX ) briefly before my day began. However, during that time she was only able to confirm that direct billing was approved on XX/XX/XXXX and would not have been used for the XX/XX/XXXX and XX/XX/XXXX dates as the bills were drawn up on XX/XX/XXXX. However, when I had checked my billing statements prior to the XXXX bill dates, I had confirmed that my direct billing was approved and saw no notification anywhere that direct billing would not be used for the XXXX statements, especially after speaking with XXXX on XX/XX/XXXX, who assured me it would process through Direct Billing. At that point, I had to get off the phone and begin my work day seeing patients and asked XXXX to call me back later in the afternoon after digging further. Later in the afternoon, XXXX called me back and could see that Direct Billing had previously been used shortly after enrolling in XXXX, which ruled out her previous excuse of Direct Billing being approved after the bill draw date. She then advised me NOT to make a manual payment and that she would reach out to the Direct Billing department to determine why payments were not processed through Direct Billing. She said she would contact me when this has been resolved.
Over the following weekend, I received a letter dated for XXXX stating that a loan rebate program I had previously been eligible for was disqualified due to late payments in XX/XX/XXXX, which should not be the case as XXXX had said the manual payments would be backdated. This continuous error cost me around {$120.00}, which is pennies compared to my total loan debt, but still a XXXX consequence of their mistake.
XX/XX/XXXX comes around and I still had not heard back from XXXX. I tried calling her again, but had to leave a voicemail on her extension ( ext. XXXX ) also adding concerns about the rebate letter received over the weekend.
On XX/XX/XXXX, I tried two more times to contact XXXX to follow-up on the issue, but was unable to reach her. At that point, I decided to make the manual payments, knowing it will likely muddy things up further, but I kept being reminded by XXXX that the payments were late and prior to XXXX, I had never missed a payment on anything. Not one single late payment.
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11/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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I 've received incorrect information a number of times from XXXX XXXX.
Most recently, I was told my school that I am working at did not qualify for XXXX Grant employment/forgiveness even though it 's a XXXX XXXX school. They claimed my school was not on the list anywhere, despite me having proof of it being a qualified school. The only option I had was to convert them and have them forgiven through PSLF or wait out the XXXX Grant time period and then have them automatically convert. I converted my loans XX/XX/XXXX in order to work towards forgiveness sooner. I am also currently in XXXX school.
When I converted my grants to loans, I called over a period of a week asking detailed questions about how this would affect my current school enrollment to make sure everything would go smoothly. I specifically asked if it would derail anything with my current degree program or if me being in school would affect anything to do with the conversion or repayment. All I was told was that I would have to wait out a 6-month grace period. My grants were converted to loans, and then at that point, I was told could not waive my deferment after the grace period despite having submitted a waiver, because I am enrolled in school. These XXXX loans had nothing to do with my current program and I had already graduated from that program. However, they said they can not do anything about it, even though the oldest one is 7 years old. They told me I would have to leave the current program for anything to change.
I have also been forced to put my loans in deferment a number of times over the last few years, because they take so long to process my application each time ( months ) and I cant afford a {$800.00} student loan payment. At that rate, along with the XXXX loan issue, that wouldve set me back even further. I am working and paying my payments on time, but with the XXXX loan issue, none of my work wouldve counted for PSLF until XX/XX/XXXX ( unless I quit the program altogether ). That 's 3 years of service between now and then, not to mention the 2 years I already have that will have been or has been lost towards forgiveness. I feel that they are doing whatever they can to shave any time off they feel they can justify that would count towards PSLF.
After learning all of this, I filed my first complaint at the end of XX/XX/XXXX. They somewhat addressed my complaint and fixed the XXXX loans XX/XX/XXXX, but created several new issues along the way.
1 ) Each time my school updates my status, it confuses their automatic system and ALL of my loans get thrown into in school status, despite having submitted a waiver and having spoken to them at length regarding this. I have to call and spend at least an hour on the phone explaining my issue and trying to get someone to fix it. I was told that they should be catching this each time, but somehow that is not happening and it is falling through the cracks. This is fixed for now, but I anticipate it happening again in XX/XX/XXXX.
2 ) At one point, ALL loans were put in as " in XXXX '' status despite me being able to show proof of completed grace periods, degrees for those programs, and a consistent payment history. The customer service representative acknowledged that I had a history indicating I had completed a grace period with them on all of these loans except for 2, but said I would have to complete a second grace period because my current XXXX said I was still in XXXX. She let me speak with a supervisor who agreed with me that this was incorrect information. She assured me she would send it for review.
3 ) Subsequently, ALL loans were put into " repayment '' status incorrectly ( all but 2 should 've been listed as in repayment ). This caused me to receive emails demanding full repayment of a loan that was just disbursed and still in school for. They had the disbursement date listed ( they said it was XX/XX/XXXX ) after the out of school date ( they said it was XX/XX/XXXX ), which is n't even humanly possible. The incorrect school was also listed for this loan. I called again, and they fixed this issue to only create another issue.
3 ) They have erased ALL of my work history counting towards PSLF. Prior to this I had service listed to count towards PSLF. Now it is 0 and it should be 22 months. I requested a review of this, but nothing has been done yet and I was told it could take 3 months to fix, even though they have acknowledged they still have my documentation of work certification. Each time someone goes in to " fix '' the issue, their system automatically coincidentally updates that same day and it messes everything else up.
4 ) My XXXX loans are now in repayment, which is great and fixed my original issue/complaint. However, I am still unsure if they will keep it this way, because depending on whom I speak with, some say this is correct and some say it is not. I do n't know who to believe and I do n't want to be told incorrectly and then have to be responsible for this later if it 's their fault.
5 ) I have applied for IBR for the XXXX loans, but received a rejection on the basis that my documentation is older than 90 days, even though I submitted my current contract for the current school year. I have resubmitted with a pay stub, but have not received a decision at this point. However, it is still early in the process.
6 ) At one point, my payments on my XXXX loans were listed as being due in XX/XX/XXXX ; however, their letter to me states that repayment is set to begin in XX/XX/XXXX. I dont know what information is correct and now my online account is just saying I dont owe a payment at this time, so I assume I will have to continue logging into my account each day to watch for changes.
7 ) During this whole process, I was coincidentally locked out of my account due to an issue with my last name. This has never been an issue prior to now and my married name was updated in their system when I got married in XX/XX/XXXX. I had to call and request it to be unlocked.
For the most part, the supervisors I have spoken with are very nice and polite ; however, its difficult getting a hold of one and the customer service representatives continually give conflicting information. I login anytime I receive a notification of a change so that I can take screenshots of the account so that I have proof of what is happening. Tracking this issue and all the other off shoot issues has become a full-time job and Ive had to spend several hours on the phone each day with them to make sure they are working towards a resolution.
|
09/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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To whom it may concern : I am writing because for the last 2 years I have submitted an employment certification from that appears to have been processed because I receive a letter stating my employer qualifies. However the letter states I should be getting a notification of my qualifying payment count, the estimated number of payments still required and the date I should be expected to be eligible to apply for forgiveness. The only time I have received such a notification was the very first time I submitted an employment certification from several years ago, before my loans were transferred to MyFedLoan. Below is the email chain of communication I've had with MyfedLoan over the last year. After the first email reply I was told the information would be mailed out within 20 days. I'm tired of poor customer service with no follow through and no consequences. When I call I'm continually told misinformation which is why I now try to only communicate in writing with them. I feel that my loans have been continually mismanaged since being transferred to MyFedLoan to the point that I feel they're actively trying to cause errors so that I can't qualify for the public service loan forgiveness program.
Thank you for any help you can provide, XXXX Start of copy of email communication with FedLoan Servicing : Thank you for contacting FedLoan Servicing!
We apologize for not yet being able to provide you with the number of qualifying payments made toward Public Service Loan Forgiveness ( PSLF ). Since each account must go through a detailed review process, providing you with these details can sometimes take a great deal of time. Please be assured that the letter you requested will be sent once our review is complete.
Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX XXXX XXXX XXXX.
Sincerely, XXXX FedLoan Servicing >> Original Message ...
>> Message : Hi, please see the email chain below. As of today I have still not received anything via paper or electronic mail. I have been trying to obtain the written letter certifying my payment count and potential date of eligibility since XXXX of this year XXXX XXXX ). My last employment certification was verified on XX/XX/XXXX. In XXXX I was informed that this would be mailed out within 20 days. It is now 6 months since the original letter should have been generated and sent. If you could please advise me on the expected timeline for competition that would be greatly appreciated. ( emails have been deleted d/t character restrictions, attempted to leave reference numbers ) >> Thank you >> Sent : Sunday, XX/XX/XXXX XXXX XXXX >> Subject : XXXX XXXX : Public Service Loan Forgiveness Reference ID : XXXX >> Sent : XX/XX/XXXX XXXX >> Reference XXXX >> On XX/XX/XXXX, at XXXX XXXX >> Sent : XX/XX/XXXX XXXX original follow up sent deleted d/t space Thank you for contacting FedLoan Servicing!
We have submitted a request to have this processed for you. Please keep in mind while we are attempting to try and get the payment count processed sooner this request still can take some time. These letters contain very detailed information and rushing through this process can result in an incorrect payment count. While we understand this is fustrating when waiting for accurate information we are working digiently to resolve your concerns. Your continued patience is appreciatled.
You can view your Public Service Loan Forgiveness ( PSLF ) qualifying payments for the eligible periods of time that have been certified by your employer by selecting Loan Details from the left-hand side and click the View Details button for each of your Direct Loans. Please note the number of qualifying payments does not update each month. This number will update after a new Employment Certification Form ( ECF ) is received and approved.
Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX XXXX XXXX XXXX.
Sincerely, XXXX FedLoan Servicing >> Original Message ...
>> To : XXXX >> Subject : Public Service Loan Forgiveness >> Sent : XX/XX/XXXX XXXX >> Message : I have still not received anything via paper or electronic mail beyond the correspondence below. Can you please mail me the detailed payment count that is referenced below.
>> >> >> Thank you, >> >> >> Re : Public Service Loan Forgiveness >> Reference XXXX >> >> >> >> On XX/XX/XXXX, at XXXX XXXX, >> >> >> Thank you for contacting FedLoan Servicing!
>> >> >> This email is in response to your recent correspondence regarding your education loans serviced by FedLoan Servicing. We appreciate your interest and concerns regarding your account.
>> >> >> A request has been submitted to have detailed payment count for Public Service Loan Forgiveness ( PSLF ) mailed to you. We apologize this information was not sent out previously. Due to the current volumes, it may take up to 20 days for processing. However, your request may be completed sooner.
>> >> >> >> Sincerely, >> >> >> XXXX >> FedLoan Servicing >> >> >> Original Message >> Subject : Public Service Loan Forgiveness >> Sent : XX/XX/XXXX XXXX >> >> >> Message : I am writing because for the last 2 years I have submitted an employment certification from that appears to have been processed because I receive a letter stating my employer qualifies. However the letter states I should be getting a notification of my qualifying payment count, the estimated number of payments still required and the date I should be expected to be eligible to apply for forgiveness. The only time I have received such a notification was the very first time I submitted an employment certification from. When and how should I expect to be updated on my payment count and potential date of eligibility? The last letter I received qualifying my employment is dated XX/XX/XXXX. Thank you for your time.
This message contains privileged and confidential information intended for the above addressees only. If you receive this message in error please delete or destroy this message and/or attachments.
The sender of this message will fully cooperate in the civil and criminal prosecution of any individual engaging in the unauthorized use of this message.
Code : PHEAA
|
07/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have two sets of student loans -- one from my graduation from XXXX school in XXXX and another from my graduation from XXXX school in XXXX. The XXXX school loans ( XXXX ) have been on the IBR plan since they entered repayment. This complaint stems out of the mismanagement of my IDR Application of the second set of loans from library school ( which went into repayment on XX/XX/XXXX. Throughout this process, FedLoan Servicing has provided minimal ( and in some instances non-existent ) communication. Similarly, they have continued to acknowledge that my application has been mismanaged, but they have done nothing to ensure that I am protected while they correct their mistake. My XXXX loans are now eleven ( 11 ) days delinquent. I have not received any written notification of the information ( i.e. they are reexamining my IDR application and they are processing my request for forbearance ) that multiple loan agents are telling me verbally. In some instances, they are telling me that they will send me the documentation I am requesting, but not actually doing so. Meanwhile, I am getting disclosures that are inconsistent with the other information that the loan agents are telling me. XX/XX/XXXX -XXXX XXXX Notice of Loan Transfer to FedLoan Servicing XXXX - Welcome from FedLoan Servicing XXXX submitted IDR Plan Request Form & tax return. Selected box that stated " I want to enter an income-driven plan '' and wrote across the top " New Loans Entering Repayment. '' Received absolutely no confirmation that the documents were received or being processed XX/XX/XXXX - Called FedLoan Servicing to ensure that they had received the documents. Was given assurance that everything looked correct and that they were working on processing this. Loan agent suggested suspending direct debit ; so, that I could manually pay the amount in IBR while they just finished up processing my IDR application. I asked loan agent to make a notation on my file about her directions. XX/XX/XXXX - Manually paid loans in IDR per loan agents instructions XX/XX/XXXX - Second set of loans due. XX/XX/XXXX - First written acknowledgement of loans : As you know, we recently received your request for an Income-Driven Repayment ( IDR ) plan. Thank you! We know that you are eager to have your payments recalculated. Your request is very important to us, and we are diligently working on all requests in the order in which they are received.... If your payments are past due and you need to postpone them while your IDR request is under review, we recommend that you request to postpone your payments for no more than 20 days in the future. XX/XX/XXXX - Received email at XXXX XXXX, " We were not able to process your recertification request for your Income-Driven Repayment plan. A letter will be sent detailing the reasons that we could not approve your request and next steps if you think this information is incorrect. '' XX/XX/XXXX - Received paper denial in " Paperless InBox '' stating, " NOT ELIGIBLE YET : You indicated on your request that you are submitting documentation for the annual recalculation of your payment but it is not yet time to recalculate your payment. We will notify you when it is time to submit your annual recertification documentation. '' XX/XX/XXXX - Called FedLoan Servicing. Loan agent confirmed that this was a mistake, and that my IDR application was properly submitted. Put in request to expedite reexamination of IDR application. Loan agent informed me that my loans were delinquent. I asked loan agent to check notation on my file about loan agent directing me to allow my second set of loans to be delinquent. Loan agent offered loan forbearance, while they re-processed application. I agreed, but wanted reassurance that forbearance would not be applied to loans already in IBR plan. She could not guarantee that. Placed me on long hold, had to hang up. No notification that my IDR application was being reexamined has been sent. XX/XX/XXXX - Called FedLoan Servicing. Again, loan agent confirmed that this was their mistake, and that my application was properly submitted. Put in a second request to expedite reexamination of IDR application. I asked for reassurance that forbearance could be processed only as to loans not in IDR. Loan agent confirmed that was possible. I asked to process the forbearance. Loan agent processed forbearance. No notification that my request for forbearance has been sent. Loans still appear delinquent. XX/XX/XXXX Received message in Paperless Inbox entitled, Trouble Paying? We Can Help! stating, We understand you may be having difficulty making your current monthly payment on your student loans. XX/XX/XXXX - Loans still appear delinquent ( As of XX/XX/XXXX Your account is now 11 days past due. ) I called FedLoan Servicing. I was prompted by my loan agent to provide consent to have auto-dialer contact me about my account. I told them they did not have my consent. Again, loan agent confirmed that my application was properly submitted, and my application was mishandled. Told me there was an expedited request to review my application. Also, confirmed that forbearance was being processed, but this could take up to ten ( 10 ) days. Then, agent proceeded to tell me that my account was 11 past due, and that this may affect my credit score. I objected to this disclosure since she was on the one hand telling me that they may do this, but on the other, telling me that they would not do that. She asked if I wanted to talk to someone else. I said, yes. I was told by supervisor ( employee number XXXX ) that they expedited request should have been processed in 24 to 48 hour, but he had no explanation why it had not been processed. He said that he would put in an expedited request for the forbearance. I ask for clarification that they would also supposedly take 24 to 48 hours to process. He confirmed that was correct. I asked why I have no written proof of any my requests. He did not answer. I asked for their policy on submitting delinquencies to credit reporters he said they only do that after 60 to 90 days of delinquency. I asked for written proof of this policy. He said he would email it to me this. Yet, that email has not been received -- either through my regular email server or through paperless in box. I asked to submit a formal complaint. He said he would submit it. I have not received any confirmation that any complaint has been submitted. If you have questions, please do not hesitate to contact me by phone ( XXXX ) or email ( XXXX ). Thanks! XXXX
|
04/09/2019 |
Yes |
- Debt collection
- Private student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
On XX/XX/XXXX, I received a bill by US Mail for a student loan from AES XXXX and XXXX XXXX, XXXX XXXX XXXX, XXXX MD XXXX. The bill alleged a last payment received date of XX/XX/XXXX, and an amount owed of {$540.00}. AES demanded payment of a minimum {$50.00}.
All of my student loans were paid off over 14 years ago, on or near XX/XX/XXXX. I have received no communications regarding any student loans since that date from any student loan lender or service company. My loans have been 100 % paid in full for over 14 years.
On XX/XX/XXXX, I called AES to attempt to correct their records and demand that they cease invoices for a loan that does not exist.
I spoke first with Employee # XXXX, XXXX, who told me she could not help because this was a private loan and there were instructions in their records to direct inquiries to XXXX XXXX XXXX. XXXX directed me to call XXXX XXXX XXXX at XXXX.
XXXX XXXX XXXX ( XXXX ) told me that XXXX XXXX XXXX had no record of a loan for me, and that this was an AES issue, referring me back to the general number for AES.
I then called AES and spoke with XXXX # XXXX, who claimed she could not help me, and referred me to XXXX # XXXX, who referred me to XXXX # XXXX, who ultimately informed me that there had been a problem with AES collections recently, and that I had been billed in error. XXXX told me that the original lender was XXXX, never XXXX XXXX, and that apparently, some stale borrower lists had been sent recently to AES in error, and my notice was a mistake. XXXX also told me they'd had the same issue with many other erroneous letters and collections, based on flawed, stale lists. XXXX told me not to worry about it, that it would " work itself out '', and no further action was required by me.
I asked for the XXXX contact number so I could verify that their records confirmed payment in full. My concern was that erroneous records and billing could result in filing of negative credit reports. XXXX gave me the number XXXX for XXXX, which I then called.
XXXX looked up my account number, and informed me that their records did show a loan for that account number, but it had been paid in full on XX/XX/XXXX. This is the same date shown on the new bills from AES as " last payment received ''.
XXXX advised me that this bill was clearly a mistake by AES, and the fact that I'd not received any bills since XX/XX/XXXX should be sufficient proof that it had been paid in full. XXXX also said it would " work itself out '', and I needed to do nothing further, but that it was clearly an AES problem, and that XXXX did not have anything to do with it.
On XX/XX/XXXX, I received a second bill from AES for payment on this loan. Two bills and collection attempts on the same alleged loan within 2 weeks, when I had already called to dispute, and been told " don't worry about it, no action needed ''.
I called AES and spoke with XXXX # XXXX, who said that she could not answer any questions about the account. I explained the history on this matter, and requested immediate resolution. XXXX said she couldn't answer any questions, and " just answered the phone '', and wanted to transfer my call. After the literal hours I spent on XX/XX/XXXX, I was reluctant to be shoveled to yet another uninformed and unhelpful person. After several insistent requests as to where, exactly, she intended to transfer my call, XXXX told me she would be referring me to the " Student Loans Department '', which is odd, since the whole business purpose of AES is " student loans '', so when one calls the number on the " student loan '' bill, does one not reach anyone who deals with " student loans ''? I agreed to be transferred, and XXXX # XXXX took my call.
XXXX told me that this alleged loan was a PHEAA loan, but then retracted that statement and agreed it appeared to be a XXXX loan. He alleged that payments were made on this loan as late as XX/XX/XXXX, which is false. XXXX also claimed that there is yet another loan with a balance due, however, as of this date, I have received no information on any additional loan. After a lengthy discussion in which I gave XXXX the recent details of the bills from AES, and my information I had gathered from all my calls, I requested that AES ( 1 ) cease collection on this nonexistent loan, ( 2 ) provide evidence that any debt is substantiated, ( 3 ) suspend all internal action while this matter is under dispute, and ( 4 ) suspend any further action, such as any credit reports, accrual of interest, or penalties during this period.
To date, I have spent approximately 4 hours on the phone attempting to track down anyone who could competently address and resolve this ridiculous debt collection for alleged loans which have been paid in full for nearly 15 years. There are several recent court cases in which AES has been found to have poor and insufficient records, unsubstantiated debts, and collection practices in violation of federal law. It is beyond ridiculous that any consumer is put in the position of having to spend hours of valuable time to correct records on a 15 year old debt paid in full, and it is unconscionable that any financial institution has the power to wage a collection campaign and record false allegations of nonpayment without a court order.
I request that the CFPB investigate my own issue, and, by extension, what, according to AES 's own employees ' statements to me, is a large scale case of a mistaken collection campaign. It is conceivable that, for certain small amounts like mine, AES is intentionally using scare tactics to collect on nonexistent loans from many people who, like me, can not or do not want to spend the time dredging up records, languishing on " hold '', and dealing with tens of layers of anonymous, internal bureaucracy. Additionally, I will want to know the statute of limitations on collection for a loan like this. It is, as Employee XXXX XXXX said, evidence enough that I had XXXX communications from any loan service since XX/XX/XXXX.
AES is at best willfully ignorant and mismanaged, and at worst engaged in a large scale fraudulent collection practice, using their power as a financial institution to threaten individuals into paying amounts they do not owe, without any basis in fact or evidence. Because lending institutions have the power to impact credit reports without warning or meaningful citizen recourse, and thus all personal finances, the mere transmission of an erroneous bill is sufficiently threatening to constitute a violation of rights.
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10/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
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Web |
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On XX/XX/XXXX I requested that 2 of the 6 loans I have be placed in a forbearance. I have been keeping with the payments of these two loans however I reached some financial difficulty and needed to forgo the payment for awhile. I requested a year of Forbearance. Therefore I would not have to pay again until the end XX/XX/XXXX. Somehow the paperwork was done incorrectly and I had to start my payments sooner the documentation said from XX/XX/XXXX to XX/XX/XXXX. When I realized the mistake I called XXXX XXXX and explained that it needed to be for a year, not 6 days. I spoke to someone who said that they would correct it and my General Forbearance would be for the following XX/XX/XXXX. ( XX/XX/XXXX -XX/XX/XXXX ). I said okay, and felt like a weight would be lifted off my shoulder. In XXXX I received a letter stating that my Forbearance was approved from XX/XX/XXXX to XX/XX/XXXX. Then on XX/XX/XXXX I received a Bill saying my XXXX XXXX was due on XX/XX/XXXX. I was surprised because I had a forbearance until XX/XX/XXXX. Therefore I called and spoke to a customer service representative and explained the situation. He/She explained there must of been a mistake and see that there is to be a forbearance in place and she would send it back " to who ever she needed to for their review '' But there forbearance is in place and I should not be receiving bills until it comes due in XX/XX/XXXX. I said okay and that she would have it fixed. I said okay, and felt a weight was lifted off my shoulders, XXXX. On or about XX/XX/XXXX I received a notice that I was late paying my bill that was due on XX/XX/XXXX. I called and spoke to someone and explained I was on a forbearance agreement until XX/XX/XXXX. He/She said that it looks as if someone is trying to make these 2 loans part of a deferment. I stated I don't want them deferred as part of my in school deferment, because I work for the Public Sector and paying on them won't help my PSLF. Please do not have them deferred I would like my Forbearance and This should not affect my credit. He/She said it would not and that they would have it escalated for me not to receive a bill and that I should not receive a notice until it becomes due in XX/XX/XXXX. I said okay and hung up ... In XXXX I received a Forbearance letter stating my Forbearance was approved from XX/XX/XXXX to XX/XX/XXXX, another weight was lifted and I felt good about receiving the letter. Then On XX/XX/XXXX, I received and email/letter stating I was delinquent on my payments with my loans as of XX/XX/XXXX. I called XXXX XXXX AGAIN!!! and spoke to someone this time I ask for a manager and was given a supervisor. I explained that I was on a Forbearance, That I keep receiving bills and that now it says I'm late and that this should not effect my credit because I am on a Forbearance. After some back and forth banter and that person reading my notes as well as seeing the letters they were in agreeing and that I should not be receiving anything because I am on a Forbearance agreement. The supervisor stated that it looks like someone again was trying to put my loans in a deference I explained I did not want them there and the reasons why. The supervisor understood and said they would process my forbearance in expedited fashion and I would not be delinquent.. After explain to the supervisor I felt that this is a harassment tactic, they explained that this isn't it was just someone made an error an it would be corrected. I told her/him thank you and hung up ... Now my working with the supervisor was in XXXX, I received a Forbearance letter stating my forbearance was approved from XX/XX/XXXX - XX/XX/XXXX. And in XX/XX/XXXX I received a bill and delinquency notice and called again and spoke to a supervisor and it was supposed to be worked all out and then in XX/XX/XXXX I received a bill and delinquency notice and talked to a supervisor and in XX/XX/XXXX Again!!! This time in XX/XX/XXXX I am IRATE!!! I feel harassed and feel like XXXX XXXX is trying to keep track of me and make sure my information is updated as I have to verify it every time I call.. Every Month since XX/XX/XXXX I had to call and talk about my financial problems, how I needed this loan in a forbearance, and why and why do I not want an in-school deferment ... By the time I call and talk to someone in XX/XX/XXXX not only am I frustrated and in tears I feel broken ... I have to call XXXX XXXX again, and try to be polite to a person who works for a company where I am constantly harassed every month!!!!!!! But I can not hide my anger even though I try ... I can not give all the details for the conversation in XX/XX/XXXX but it was definitely mixed emotions, I felt as though I could no longer trust anyone who worked there and the supervisors were jokes. I threatened to put in a complaint with CFPB and anyone else who would listen if I could not get this resolved. The woman I spoke with tried to calm me down and said she would do everything in my power to rectify it ... as I said I can not go into full details however she offered me a solace, and give me a General Forbearance that would last until the end of XX/XX/XXXX. While they resolve the matter of my other Forbearance that would end in XX/XX/XXXX, she said it should stop the bills and delinquency notices. She stated it was not my original forbearance that was to start in XX/XX/XXXX, but it would stop the notices until everything was completed. So I received a notice on XX/XX/XXXX of a Forbearance from XX/XX/XXXX to XX/XX/XXXX. I have not called or heard from them. a few weeks ago around the beginning of XX/XX/XXXX I logged on to check on my redetermination of my IDR and to forward my PSLF certification in XX/XX/XXXX. Now Today XX/XX/XXXX. I received a notice that I have a payment due on XX/XX/XXXX. When my original deferment doesn't end until XX/XX/XXXX and my temporary deferment doesn't end on XX/XX/XXXX. And now I am about to make another phone call. as I feel as though this is a violation of the forbearance agreement to ask for payment before the agreement is over. And this is emotional stress with the constant back and forth. I feel as though this a tactic on their part to make sure I know I have to pay and to deter me from every wanting to do a forbearance again ... Even in financial Hardship I can't find solace. The thing about all of this that kills me is that I made my payments once the loan became due and I planned on to continue to pay at the end of the Forbearance agreement.
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11/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Although I've sent this same information 2 weeks ago in the form of feedback to FedLoan 's response ( to my second CFPB complaint ), I've no reason to believe that I'll receive any type of a response from FedLoan as the only time I've EVER had any real information provided from Fedloan or any of their errors corrected ( in regards to the PSLF program ) it was only after filing complaints with the CFPB.
-- XX/XX/XXXX2019 I finally received a resolution to my complaint filed with CFPB that ( for the second time ) FedLoan was not providing an accurate count of my qualified payments towards the PSLF program. Im very happy that Ive finally received a resolution from FedLoan however, as can be seen in the second complaint Id filed with CFPB # XXXX-XXXX, I had actually begun contacting FedLoan starting in early XXXX and theyve only just now corrected their error seven months later in XX/XX/XXXX. As of next week I'll have been paying FedLoan 5 months past the completion of my 120th PSLF payment.
Instead of being able to celebrate the completion of my 120th payment towards PSLF and my approval which should have occurred in XXXX 2019, Ive been dealing with ongoing XXXX XXXX around the fact that by the time FedLoan finally corrected their error seven months later ( and only after I had filed a second complaint with the CFPB ) I am now unable to have my PSLF application actually approved because unfortunately as of very recently I am now ( unexpectedly ) without employment. Its the first time in close to two decades that Ive been without full-time employment at a non-profit.
I should not be feeling dread and panic at this time as I shouldve qualified in XX/XX/XXXX2019 for my PSLF application to be approved having completed my 120th qualified payment towards PSLF and working full-time in a non-profit, as required for my PSLF application to be approved but FedLoan refused to acknowledge that I had actually completed my 120th PSLF payment in XXXX 2019 despite the many calls/emails and documented evidence that I provided them. When I attempted to apply back in XX/XX/XXXX2019 after my final payment FedLoan wouldnt even allow me to try and put in an application for PSLF insisting that I didnt have enough payments made yet as of XXXX 2019. Without any explanation or reason for the change, FedLoan had given me a new estimated completion date of my 120 payments for many months later after the original XX/XX/XXXX2019 date, it was now in XXXX 2019. The XX/XX/XXXX2019 date I had was based on the detailed PSLF qualified payment tracker that had been provided by PHEAA directly in response to my first CFPB complaint. Shortly before filing my second complaint with CFPB, FedLoan had again moved my estimated date of 120th payments even further without explanation and it was now XXXX/XXXX.
Ive been in compliance with all of the PSLF program requirements and Ive followed all of the recommendations for successful approval of my PSLF application including utilization of the PSLF payment tracker that PHEAA had provided to me ( in response to my first CFPB complaint in 2017 ) and I provided this document to FedLoan back in XX/XX/XXXX2019 but I was still denied the opportunity to apply for PSLF by FedLoan back in XX/XX/XXXX when I would have qualified.
Intentional or unintentional, FedLoan has created an unjustified barrier to obtaining my PSLF application approval. FedLoan not only refused to address their error in qualified payment tracking when I notified them in XX/XX/XXXX2019 but they also refused to respond to my lawyer who had begun contacting them back in XXXX 2019. Despite the fact that I had already completed my 120th student loan payment towards PSLF in XX/XX/XXXX2019 I continued making payments to FedLoan after XX/XX/XXXX while I waited for FedLoan to either speak with my laywer and/or correct their error. FedLoan continued their refusal to speak to my lawyer and still would not correct their error or even provide information on why the payments were disqualified or even which payments had been disqualified. In XXXX now months past when FedLoan should have allowed me to apply for PSLF, it became clear to me that nothing was going to change with my FedLoan, so I gave up waiting for FedLoan to do the right thing and I filed my second complaint with CFPB.
Ive never received a reason for why with just months to go before completion of more than 10 years of my payments made towards PSLF, FedLoan just suddenly decided to disqualify a handful of my payments which had already been reported and documented as qualified and I still have no idea which payments they had decided were suddenly disqualified even after having requested this information ( repeatedly ) from FedLoan customer service starting in XXXX 2019.
Its really disconcerting that FedLoan has repeatedly been either unwilling or unable ( both equally concerning ) to provide any accurate information on the status of my PSLF qualified payments even with months and months of multiple requests for information and even speaking with supervisors who at times were even more unhelpful and disrespectful in their communication as well making multiple untrue statements. Being required to file complaints with the CFPB just to obtain any helpful information or resolution from FedLoan is really unacceptable. I cant even imagine how many people are being negatively impacted by similar problems with PSLF with many who will likely never get a resolution as they may not be as tenacious, detail-oriented or even have the time/money/energy to advocate and fight for their rights.
At this time I should be sitting here relieved and grateful having already been successful in obtaining my hard earned PSLF ( application ) approval as I had met all the PSLF requirements back in XXXX 2019. Instead of experiencing happiness and relief, FedLoan has forced me to continue this multiple years, arduous, demoralizing and panic inducing process due to FedLoans arbitrary and unexplainable error and then their refusal to fix it for 7 months ( until a complaint was filed with CFPB ).
I have no evidence or reason for me to believe that Im safe from FedLoan making another unwarranted and unexplainable error on their end putting my PSLF at risk yet again and I am requesting to have my PSLF application retroactively approved at the time it should have been in XX/XX/XXXX2019 as I had met all of the PSLF requirements at that time and was denied in error by FedLoan.
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08/06/2023 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I graduated from grad school on XX/XX/XXXXXXXX and have been underemployed since then. I knew that my private student loan payments would resume immediately following graduation. I called American Education Services ( AES ) customer service on or around XX/XX/XXXXXXXX to ask what payment options are available to me since I am experiencing financial hardship. The customer service representative I spoke with suggested applying for Loan Modification ( LM ) and they told me about the details of the program. The details that I was told are also on the first page of the LM application ( see attachment ). I received the LM application on Friday, XX/XX/XXXX. I completed and submitted the LM application on XX/XX/XXXXXXXX via the online file upload tool on the AES website. As part of this LM application, I only included my ( the borrowers ) financial information, and not the co-signers financial information. I did not include the co-signer in this LM application because the co-signers income does not determine my ( the borrowers ) ability to make loan payments.
After not hearing back from AES about the LM application I submitted on XX/XX/XXXX, I called AES customer service on Wednesday, XX/XX/XXXX. When I called, I was told that my LM application was delayed because I did not include the co-signer. AES was unable to provide a detailed explanation for this delay, but assured me that the LM application delay was due to not including the co-signer on my application. I explained that the reason I am even applying for the loan modification is because I am currently experiencing financial hardship due to unemployment following graduation. I also said that the co-signer and their income does not determine my ability to make loan payments. The customer service representative told me that my financial situation is not the only determining factor for loan modification. I said that is really interesting that my financial situation is not a determining factor since the LM application only asks for financial information. I then asked if I could submit another LM application with the co-signer. AES said yes, and they sent me a new LM application since the application requires that it be completed within 30 days of receipt ( see attachment ). I received the second LM application on XX/XX/XXXXXXXX ( the letter is dated XX/XX/XXXX, see attachment ). I completed the second LM application and submitted it, with the co-signers information, on XX/XX/XXXX.
On Friday, XX/XX/XXXX at XXXX XXXX, I received a response from AES regarding my second LM application. This was the response : Unfortunately, we are unable to grant your request for the loans referenced in this letter due to the following reasons : The financial requirement ( net income less expenses ) for this program was not met by the borrower. However, if your income changes and you believe you may qualify for this program, the borrower can apply again at that time by contacting American Education Services ( AES ) for a new application ( see attachment ). On Monday, XX/XX/XXXX, I called AES customer service to ask about the specifics of this decision. I asked what is the financial requirement for the LM program? AES said that they were not sure what the financial requirements are since they dont set them. I thought this was odd since the LM application says that, AES will review your application and provide notification of whether your request was approved, denied or if additional information is needed to evaluate your application ( see attachment ). AES assured me that I must have some income in order to qualify. I said I do have some income, but this source of income is temporary and does not cover the expenses I listed in the application. I asked if there is a contact at XXXX that I could contact to ask about the financial requirements of the LM program. AES said they were not sure and did not have contact information to give me. AES suggested that I resubmit the LM application but leave the box in section A of the application unchecked ( see attachment ). I said that I will do that. On XX/XX/XXXX, I made the suggested edits to the second LM application, which was dated XX/XX/XXXX. I submitted the LM application a third time on XX/XX/XXXX.
On Friday, XX/XX/XXXX at XXXX XXXX, I received the following response to my third LM application : Unfortunately, we are unable to grant your request for the loans referenced in this letter due to the following reasons : The XXXX Loan Modification Application that was mailed to you on XX/XX/XXXX, has expired. A denial letter was mailed to you on XX/XX/XXXX. If you wish to reapply for XXXX loan modification, the borrower will need to request that a new application be mailed. Nowhere on the LM application does it say that the application expires, it only says complete and return this package no later than 30 days from the date of the letter. The letter being referenced here is dated XX/XX/XXXX.
This situation has been dragged out for months due to AES hiding information I need in order to receive support and AES sending me responses to my LM applications late on Friday nights. This is all happening while AES is aware that I am struggling to make my monthly loan payments. I reasonably expected that AES would correctly advise me on how to navigate the LM application process, since all of the documentation I received since XX/XX/XXXX encourages me to call AES if I have any questions ( see attachment ). However, after months of this I no longer believe AES is accurately advising me on this process. It feels as if AES is intentionally preventing me from understanding and thus participating in the LM program because AES stands to lose money. My monthly loan bill has steadily been increasing since XXXX -- in XX/XX/XXXX, my bill was {$320.00} ; in XX/XX/XXXX, my bill was {$320.00} ; and the bill for XX/XX/XXXX is {$330.00} and is due on XX/XX/XXXX. I feel that AES is taking advantage of the fact that I am underemployed and that I must rely on them for information. I feel that I am being coerced into becoming delinquent on my loans, which is not in my best interest. Since XXXX, AES has serviced my private student loans. Since XXXX I have not made a late payment and have paid the full amount required. Under subpart B of the Fair Debt Collection Practices Act ( FDCPA ) and section 1031 ( d ) of the Dodd-Frank Act, I believe that AES is being deceptive in its communications with me.
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04/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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MY RESPONSE TO XXXX RESPONSE ( I've pasted my initial complaint and XXXX 's response below ) : This is incorrect. Just because XXXX XXXX doesn't have my second application on file doesn't mean that it was never sent. The email screenshot dated XX/XX/XXXX I included in the initial complaint, as far as I'm concerned, is proof and confirmation that XXXX received my second application and simply needed my paystubs which I sent. Your response indicates that XXXX received my application from XX/XX/XXXX. The email from XX/XX/XXXX ALSO indicates that my second application was received which I actually sent on XX/XX/XXXX. Furthermore, the email from XX/XX/XXXX only stated that I needed to submit paystubs. Why does it only say that I needed to submit paystubs? Perhaps because I already submitted an application with missing paystubs, which then executed your system to reach out to me notifying me of the missing information. If I didn't submit a second application on XX/XX/XXXX, why would your system send me an email notification of an application from XX/XX/XXXX when that application has already expired? I was placed into forbearance and then accrued late payments, but I NEVER should have been in this situation had XXXX processed my application. I submitted a COMPLETED application in XXXX of XXXX and I submitted an application in XXXX of XXXX along with my income documentation. Please look at the email attachment dated XX/XX/XXXX. It clearly states that XXXX is unable to process the ( submitted ) application because an income documentation was not submitted. XXXX obviously received a second application without income documentations which then XXXX notified me of the missing documentation which I then sent and XXXX currently has on file. Where did my application go? XXXX INITIAL COMPLAINT MADE ON XX/XX/XXXX : On XX/XX/XXXX, I submitted an application into XXXX XXXX to enroll in the IBR program. A few days later, I was notified that I needed to submit my paystubs as income documentation. I did receive a response. One XX/XX/XXXX, I resubmitted a brand new application into XXXX for the IBR program via fax along with my pay stubs. One month later, on XX/XX/XXXX, I received an email from XXXX XXXX that they've " received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your application at this time because your request was not complete. You didn't provide complete income documentation. '' A few months later, due to very arduous life circumstances, I was not able to give my full attention to my XXXX account and was not discerning of XXXX 's recommendations. I simply assumed they had my best interest. I called XXXX XXXX and they persuaded me to apply for the forbearance program. Naively, I complied and was approved. When my forbearance ended, I accrued a number of late payments and was never informed by XXXX that I could receive forbearance again. I was approved for a second forbearance and then unknowingly accrued a few more months of late payments. None of this would have occurred had I been on the IBR/IDR plan to begin with, but XXXX was negligent in processing my application. Today, XX/XX/XXXX, I called to inquiry about my application. They said that they got my pay stubs but never my application. The email XXXX sent me on XX/XX/XXXX stated that they received my application but could not process it because they didn't receive my pay stubs which is completely contrary to what they have on record today. They claimed they MAILED me a denial letter and even another application which I never received. Nevertheless, they lost my application twice. The years I was steered into forbearance, accrued more debt due to interest capitalization, and late payments, I should have been on the IDR program. XXXX XXXX apparently lost my application TWICE and then was able to take advantage of me at the most vulnerable time of my life. *************************************************************************************************** XXXX RESPONSE ON XX/XX/XXXX : The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA* ) performed a review of your account. Specifically, we reviewed account activity notations, Income Driven Repayment ( IDR ) application records and credit reporting history. From your CFPB inquiry we understand you experienced problems applying for IDR. You stated you believe your account should be placed on IDR effective with your initial application, capitalized interest should be removed, and your credit report should be adjusted. Our review confirms, you submitted an IDR application on XX/XX/XXXX. You were notified that the application was missing proof of income documentation. Copies of your paystubs were received on XX/XX/XXXX ; however, the previous IDR application expired due to being over 90 days since it was received, so you were notified to resubmit the IDR application. The application had not been received and due to non-payment your account became delinquent and was reported as such for the months of XX/XX/XXXX through XX/XX/XXXX. On XX/XX/XXXX you called XXXX XXXX and requested forbearance to bring your account current. When a loan enters repayment following a period of forbearance the borrower is responsible for all interest accrued. Although you are not obligated to pay the accruing interest while your payments are deferred, it is to your benefit. Any unpaid accrued interest will be capitalized ( added to the principal balance ) once the account enters repayment. It is not possible to apply an IDR schedule based on your application submitted XX/XX/XXXX, and our review confirmed the interest capitalizations can not be reversed as they were applied according to loan program procedures. XXXX XXXX received and investigated your complaint concerning credit reporting. The investigation included the review of all relevant account history and documentation, including any information you provided. Based on this review, it has been determined the credit reporting is accurate. For additional inquiries about your student loan account, you can reach XXXX XXXX at XXXX. Their hours of operation are from XXXX XXXX to XXXX XXXX Eastern Time ( ET ), Monday through Friday. No further action is planned by XXXX at this time. *PHEAA conducts its student loan servicing operations commercially as American Education Services and for federally-owned loans as XXXX XXXX
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03/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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The PHEA is committing unfair practices. I have been on an IDR plan for 5 years. I never had issues while under XXXX. After applying for the PSLF program, my loans were transferred to PHEA and the unfair practices began which are unfairly and adversely effecting me. The issues arose during the XXXX re certification process. On XX/XX/XXXX, PHEA asked me to send in documents and the re certification application for my IDR plan. They told me to submit said documentation by XX/XX/XXXX. I sent in the application, my last paystub from my full-time job, and a self certifying letter for my part time work as an XXXX XXXX. These are the same exact documents I had sent in last year and that I sent XXXX every year prior. On XXXX XXXX, PHEA sent me an email stating that my IDR re-certification was denied. It stated that I had missing documentation in regards to my pay. I immediately called PHEA to see what I needed to do and what information they alleged was missing. I was told that my self certifying letter did not state who I am an XXXX XXXX for. I explained that I never included this information in years prior and that it had never been a problem. Firstly, an XXXX XXXX means that I XXXX XXXX XXXX, not for a company. Nonetheless, I obliged and sent in an updated self certifying letter detailing which company XXXX my services. I did so in a timely manner as specified in the letter. In the meantime, PHEA informed me that I would be required to pay the standard amount, which I could not afford. I spoke with several representatives and supervisors. I was told to wait for the recalculation to go through and that I could submit an appeal of sorts that would allow for me to pay the updated amount in lieu of the standard amount. On XX/XX/XXXX, which was 15 days before the standard payment would be due, my updated IDR payment was approved. I was delighted as this gave me time to get the appeal in to pay the updated amount on XX/XX/XXXX in lieu of the almost {$1000.00} payment that was scheduled. My delighted state of mind soon ceased to exist. I looked at the updated amount and it was listed as {$0.00}. I could have just ignored it and accepted the {$0.00} payment, but being an honest consumer, I immediately called PHEA. I told them that they must have made a mistake. I assumed that whoever recalculated it must have omitted my paystub from my full-time job and recalculated solely based on my part-time contracting work. The PHEA representative immediately said that I was correct. He stated that I had indeed sent in the full-time pay stub but somehow PHEA only used my part time pay when recalculating. I explained the dire situation I was in because now I could not request the new amount to be applied to my XX/XX/XXXX payment. He informed me that he would make sure I was not punished as this was PHEA 's fault and no fault of my own. He told me that he submitted the appeals request anyways and that I should check back on it. He told me in the meantime, he was suspending my direct debit payment for the month of XXXX to ensure that the almost {$1000.00} was not billed. By XX/XX/XXXX, I still had not heard back from PHEA in regards to that appeal. I called once again. I spoke with a different supervisor. She told me that the appeal process can take up to 6 weeks and that I would receive a call, not an email. It has since been 6 weeks and I have yet to receive a call. My account is now listed as delinquent. I have a 800+ credit score. I am never delinquent on my accounts. This is adversely effecting my credit through no fault of my own. PHEA did not update my new IDR payment amount until XXXX XXXX. The IDR process from first submission of documents to finally going through correctly took 5 months. This is unacceptable. To my horror, I saw that PHEA also capitalized my interest since my IDR application was denied. That is {$16000.00} that was capitalized. Why was it capitalized? All because my self certifying letter which stated that I XXXX XXXX XXXX was not to PHEA 's liking. Did they call me or simply ask me to add what companies I contract for? No! They instead denied my application altogether so that they could capitalize {$16000.00} onto my loans. One word omission on my letter cost me {$16000.00}. That is an unfair practice which disproportionately and unfairly punishes a borrower who has never missed a payment since being on IDR. This problem would have never happened if I was still with XXXX. In addition, PHEA through the complete fault of their own incorrectly calculated my payment amount thereby causing me to lose months of qualifying payments on my PSLF program. What do I get for being an honest consumer and telling them that they must have messed up my recalculation? Nothing. I get no help on my delinquent payment status and I get interest capitalized to the tune of {$16000.00}. I am reaching out to the Consumer Financial Protection Bureau at this point. I have spoken with PHEA over 15 times as a result of their own errors and they have done nothing but punish me. I am asking for PHEA to do the fair and just thing which is two fold : 1 ) Undo the {$16000.00} interest capitalization wherein you used a loophole of not submitting documentation in a timely manner. This is untrue in my case. I submitted it in time but you did not like my self certifying letter which was acceptable under XXXX and PHEA last year. A subjective decision by a PHEA employee does not constitute not sending documentation on time. It was on time and was sufficient to put you on notice as to my income.
2 ) Adjust and report to the credit agencies that my XX/XX/XXXX payment is not delinquent. Again, but for a PHEA subjectively denying my application altogether because he/she did not like my objectively reasonable self certifying letter, my application would have been approved. Additionally, but for PHEA miscalculating my IDR payment through no fault of my own, my payment amount would have been approved months ago.
Please do not punish a consumer who submitted in a timely manner, corrected your mistakes within a timely manner, and has displayed nothing but honesty with PHEA. This deserves to be rewarded not punished to the tune of {$16000.00} and a hit on my 800+ credit score. Please help this nightmare come to an end and fix your companies errors which are effecting me unfairly. Thank you. I look forward to this situation being remedied immediately.
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08/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I submitted documentation to enroll in the Public Interest Loan Forgiveness to the Department of Education on or around XX/XX/XXXX. On XX/XX/XXXX, I was notified via email that the Dept of Education was in the process of transferring my student loans from XXXX to FedLoan Servicing, and that in the next few weeks, I would receive additional information about my qualifying payments. Prior to XX/XX/XXXX, I had received notification from XXXX ( my previous loan servicer ) that I needed to submit my annual re-certification for my Income Based Repayment Plan ( IBR ) by XX/XX/XXXX to the the Department of Education. I then got an letter posted to my FedLoan Servicing online account, dated XX/XX/XXXX, which stated : " You currently repay your loans under the Income-Based Repayment ( IBR ) Plan. Under this plan your monthly payment amount is based on your income and family size. As part of the IBR plan, you are required to recertify annually. Since you are approaching the end of your 12 month payment period, you need to provide your and your spouse 's ( if applicable ) income documentation and verify your family size, so we can recalculate your monthly payment. You must do this even if your income and family size has not changed.If we do not receive your application, your payment will increase to {$2200.00}, first due on XX/XX/XXXX. '' On XX/XX/XXXX, I received two online notifications from FedLoan Servicing. XXXX stating : " Since we did not receive your complete annual documentation, your new payment amount is not based on your income and family size ; however, your loans will remain on the Income-Based Repayment ( IBR ) plan. Your new monthly payment of {$260.00} is first due on XX/XX/XXXX. '' The other used the same quoted language, but changed the last sentence to read as follows : " Your new monthly payment of {$2200.00} is first due on XX/XX/XXXX. '' On XX/XX/XXXX, I was informed that FedLoan Servicing would be withdrawing my {$520.00} ( the payment owed under my still current IBR plan for the month of XX/XX/XXXX ) out of my account on XX/XX/XXXX. ( This amount was in fact withdrawn from my account on XX/XX/XXXX ). I submitted my annual re-certification for my IBR to the Department of Education on XX/XX/XXXX, as instructed by XXXX/the Department of Education because FedLoan Services never indicated that I needed to re-certify by a different date. In fact, they never specified any date in which I needed to re-certify, but indicated in the XX/XX/XXXX communication that I needed to do so by XX/XX/XXXX or my payments would increase. On XX/XX/XXXX, I received a notification from FedLoan Servicing stating : " We recalculated your monthly payment for your Income-Based Repayment ( IBR ) plan. We used your income documentation and family size to determine your monthly payment of {$680.00} which is first due on XX/XX/XXXX. Your new monthly payment amount is effective for all payments due between XX/XX/XXXX and XX/XX/XXXX. You are still responsible for any payments due before XX/XX/XXXX. About 3 months prior to XX/XX/XXXX, we will send you notification letting you know that you are due to recertify ( complete a new application and provide updated income documentation ). '' On XX/XX/XXXX, I received an email informing me that FedLoan Servicing would be withdrawing {$2500.00} out of my bank account for my XX/XX/XXXXstudent loan payment on XX/XX/XXXX. Last year, I was told by XXXX that I needed to re-certify within ten days of XX/XX/XXXX. After re-certifying, my new monthly payments began on XX/XX/XXXX. Thus, my current IBR payment plan was not set to expire until XX/XX/XXXX. Given the fact that : ( 1 ) I timely filed my re-certification documentation on XX/XX/XXXX ; ( 2 ) my annual IBR re-certification amount had already been processed ( given that FedLoan Servicing 's XX/XX/XXXX communication informing me that my new monthly payment to be {$680.00} on XX/XX/XXXX ) ; ( 3 ) FedLoan provided me with conflicting amounts concerning what I owed for the month of XX/XX/XXXX ; and ( 4 ) my current IBR payments were not set to expire until XX/XX/XXXX, I called FedLoan Servicing in an attempt to understand why they were charging me {$2500.00}. They told me that they would look into it and get back to me, and that I should forebear for the month of XX/XX/XXXX and incur additional interest or pay the full {$2500.00} amount. I declined to do so, and paid the {$680.00} for the month, given that is what my new adjusted IBR payment was determined to be earlier that month, and there was no valid reason to charge me {$2500.00} when I complied with the XXXX annual re-certification deadline that was given to me and technically my old IBR payments had not expired. In fact, it is clear from FedLoan Servicing 's confusing and contradictory communications that the organization simply made an error in processing my re-certification paperwork and determining how much I owed for XX/XX/XXXX. When I spoke to FedLoan Servicing, they said it would take several months to resolve my complaint, a supervisor told me it was my fault that I was charged {$2500.00} because I waited until the last minute to re-certify ( which makes no sense, since the acknowledged that my re-certification was timely received by the Department of Education and my annual re-certification was not due until XX/XX/XXXX. ). I followed up with FedLoan Servicing on a few occasions to determine the status of my complaint, but they have yet to resolve it, and all of my online statements say that I have an overdue balance for XX/XX/XXXX. Recently, I received a call from FedLoan Servicing stating that they were going to report me to the credit bureau for my unpaid balance for XX/XX/XXXX. When I explained that I had submitted a complaint and had not heard back about it, and requested a status update, the representative told me she would call me back with an update. I have still yet to receive that call. I have received additional calls from FedLoan Servicing, however, indicating that my account balance is 90 days past due and will be reported to credit agencies. I need help resolving this matter, as I am a struggling government attorney who can not afford to pay {$1800.00} to cure an obvious mistake made by FedLoan Servicing in processing my IBR payment amount for the month of XX/XX/XXXX. FedLoan Servicing 's incompetence is causing me unwarranted financial harm.
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01/09/2020 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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I consigned for two student loans for my ex-fianc and Ive been making the payments. These loans are being serviced by American Education Services ( AES ). Below are details about the loans : -Promissory Note 1 : Executed on XX/XX/XXXX for academic period XXXX. The original amount was $ XXXX and the amount was changed to $ XXXX and the date was changed to XX/XX/XXXX. The initial for these changes is not in my handwriting.
-Promissory Note 2 : Executed XX/XX/XXXX for academic period XXXX in the amount of {$32000.00}. It was increased from $ XXXX to {$32000.00}, but this initial for this change does not appear to be my handwriting.
In XX/XX/XXXX after examining the promissory notes again, I confirmed my suspicions that the amount of the loan had been increased and the initial was not mine and it appears to be that of the borrower. Subsequently, I filed fraud complaint with AES. AES never informed me that they receive the fraud package, but when I checked online, no payment was due.
On XXXX XXXX, I called AES several times during the course of the investigation to make sure no payments were due and they informed me that ( i ) servicing had been suspended during the investigation and a credit bypass had been placed on the account and ( ii ) at the conclusion of the investigation, I would be informed of the results and when payments would be due, if any.
On XX/XX/XXXX, I received a call from a collection agency informing me that the loans were 90-day past due. At which time, I called AES and was informed that the lender had denied the fraud allegation and that servicing had resumed on XX/XX/XXXX and that I would be informed of when the next payment was due. They were unable to tell me why it was denied and how to appeal it. I was told that I would receive a letter of the findings of the investigation in the mail.
On XX/XX/XXXX, AES reported the account 90-day delinquency. When I spoke to AES on XX/XX/XXXX, I was never informed about when the payment was due or that payment had to be paid before XXXX XXXX to avoid negative credit reporting.
On XX/XX/XXXX I called AES again and spoke with XXXX and he was very concerned with the sequence of events. He said that I should have been notified of the conclusion of the case and given an opportunity to repay. He said he was going to request that the negative reporting be removed.
on XX/XX/XXXX, I called AES again and was informed that on XX/XX/XXXX a letter was erroneously sent to the XXXX, the primary borrower, about the result of the fraud investigation and on XX/XX/XXXX a letter was sent to me re : the fraud denial. I informed the agent that I had not received anything in the mail regarding the fraud allegation. While I was on the phone with the representative, I checked my paperless inbox and a letter had been posted on XX/XX/XXXX entitled Loan Information for : XXXX XXXX with a very cryptic message stating : This letter is in response to the to the Identity Theft/Fraud allegation. The Guarantor of the above-referenced loans disapproved the allegation based upon review of documentation. The letter did not provide the specific reason for the denial, and despite me opting not to receive electronic communication, I never received this letter via mail.
On XX/XX/XXXX, AES received my consumer report dispute. I was informed of this when I called on XX/XX/XXXX.
On XX/XX/XXXX, I called AES again and spoke with XXXX ( Employee id # XXXX ). He discussed the matter with XXXX, the person I spoke with on XXXX.
On XX/XX/XXXX, XXXX called me back to let me know that XXXX was not in the office today and he would give me a call back on XXXX.
On XX/XX/XXXX, XXXX called me back again after speaking with XXXX and they recommended I contact the Fraud Department who would be able to address the fraud appeal and the credit issue since they were the impetus. He transferred me to their inbox where I left my name and number. The voicemail stated that they would return my call within 24-48 hours. As of XX/XX/XXXX, my call still has not been returned.
On XX/XX/XXXX, I called AES again. I spoke with XXXX ( employee id # XXXX ) I was informed that AES had determined that the 90-day delinquency that had been reported was correct. However, she was not able to tell me how to appeal the decision. After confirming that the Fraud Department still checks their mailbox, she transferred me to the mailbox again where I left another message. After realizing my communication with AES has been futile, I filed a complaint with the CFPB ( Case # XXXX ).
As of XX/XX/XXXX, the Fraud Department has not returned my phone call from yesterday, and I still have not received any information about why my fraud claim was denied or how to appeal the decision.
On XX/XX/XXXX, AES finally posted a response via CFBP portal. In the letter they denied the fraud claim and told me I could send an appeal letter to them and upon review, they would forward it to XXXX for further review. In the alternative, they told me I could contact XXXX directly at XXXX to dispute the decision.
From XX/XX/XXXX through XX/XX/XXXX, I called XXXX and left several messages. I have still have not received a call back from XXXX.
On XX/XX/XXXX, I submitted an Appeal to AES directly as indicated in their XX/XX/XXXX letter. I asked for a response within 30 days.
On XX/XX/XXXX I called AES to follow-up on the status the Appeal. I spoke with Employee # XXXX. She informed me : ( i ) they received the Appeal on XX/XX/XXXX, ( ii ) there was no notation on the Appeal and it was just sitting in my file, ( ii ) they received it and failed to forward it to a department, ( iv ) there was no matter procedure as to where it should be submitted and ( v ) there are special request codes that are required to be inputted but no special request code was imputed for this appeal and ( vi ) she was going to submit it through the Fraud Department.
On XX/XX/XXXX, I received a call from AES on an unrelated matter. I spoke with XXXX ( Employee id # XXXX ) and asked her to check to on the status of the Appeal. She told me that my account was notated on XX/XX/XXXX that if I called back to inquire about the Appeal to tell me to call XXXX at XXXX. To this day, I have never received a response from AES or XXXX. AES failed to forward my Appeal to XXXX as they said they would do in their XX/XX/XXXX letter.
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12/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I would like to report PHEAAs unfair, deceptive, and abusive acts and practices that left me damaged financially. I am seeking to be made whole. I, along with my debt advocate XXXX, called PHEAA on XX/XX/XXXX regarding my defaulted loan balance. The customer rep was XXXX XXXX ( XXXX ). XXXX proceeded to explain PHEAAs rehabilitation program and asked me a series of questions to determine the amount I would have to pay monthly. One of the questions XXXX ( my debt advocate ) asked XXXX was whether my Federal Income Tax refund check which had been previously intercepted by the Fiscal Service of the Treasury Dept. would be intercepted upon establishing the payment program. XXXX response was that as soon as I enrolled in the rehab program, my tax refund check would no longer be intercepted and reiterated that I needed to complete my enrollment in the program while she had us on the phone. She then said I needed to sign some documents right away to start the process. She proceeded to send me documents via email that needed to be signed using XXXX. XXXX also processed an initial payment to verify my payment bank account.
While on the phone, XXXX repeatedly asked XXXX to explain the terms ( fine print ) contained in the 10-payment agreement document that I was asked to sign while on the phone. XXXX mentioned multiple times that since there wasnt enough time for her to independently review the document, her presence on the phone call was to ensure that none of the terms would harm me or the debt management process I had embarked on. XXXX then said that she too was wary of my having my debt advocate on the call since she was also acting in my best interest and would explain everything on the document I was asked to sign. XXXX went on to explain the terms of the payment agreement and confirm yet again that my tax refund check would not be intercepted once I enrolled in the program that day. I signed the documents as soon as I received the email with XXXX on the line, with XXXX then verifying that I signed it correctly.
I later filed my tax returns with my tax accountant in XXXX and to my shock, on XX/XX/XXXX ( XX/XX/XXXX ), I received a letter from the Treasury Dept. saying my refund check had been intercepted and sent to PHEAA. I emailed XXXX immediately to find out why this was the case because she had confirmed it would not happen. She did not respond until I called PHEAA after a week on XX/XX/XXXX and surprisingly got XXXX as my PHEAA for the second time.
On the call on XX/XX/XXXX, I reminded XXXX of our call with my debt advocate ( XXXX ) on XX/XX/XXXX and asked why my check was intercepted and she said she had given me the wrong information that the rules were changed in XX/XX/XXXX that 5 successful draft payments were required to be made before interceptions could be removed from the rehab program account. I complained that she never gave me that information and I reminded her that my debt advocate ( XXXX ) specifically asked her more than once of PHEAAs rules on interception of refund checks. I made it clear that she misinformed me and that as a result of this misinformation, my refund got intercepted. I immediately requested that PHEAA release the check back to me to rectify this error and she said she had to speak to her supervisor and I was put on hold for several minutes. She came back and said the call transcript from XX/XX/XXXX was pulled and reviewed and it was confirmed she indeed gave me wrong information, but that her supervisor said the check would not be released. XXXX apologized for the wrong information and let me know it was now out of her hands. XXXX appeared to be aware of PHEAAs unfair, deceptive, and abusive acts and practices.
I called back on XX/XX/XXXX to complain again and see if I could get remedy for the damages I sustained based on PHEAAs misrepresentation to me. I got rep. XXXX XXXX. I detailed my call on XX/XX/XXXX and XX/XX/XXXX and she looked at the notes on my account and said she could not do anything. I ask to speak with a supervisor. XXXX then put me on hold and came back and said the supervisor said the check will not be released. I was not allowed to speak with a supervisor. I ask to speak with the supervisor 's higher up and she put me on hold again and then came back and said that she was sorry that XXXX gave me the wrong info. The supervisors she spoke with were XXXX XXXX and XXXX XXXX. From the way XXXX ( on the second conversation ) and XXXX spoke to me, it appeared that these representatives are aware of predatory practices by PHEAA. At no pint was I allowed to speak with a supervisor despite my repeated attempts to speak with one. Each time the representatives went back and forth to speak with the supervisor and always ended up saying they did not have the power to do anything yet was never allowed to speak with the person that did. They acted scared and aware of unethical practices enforced by supervisors at PHEAA.
On XX/XX/XXXX, I filed a complaint with the CFPB ( XXXX ) and PHEAA documented that a representative reached out to me on XX/XX/XXXX to discuss the requirement to have the offset cease. However, PHEAAs representation to CFPB was deceptive and in no way provided any resolution. In fact, they mentioned reviewing my tax returns which does not address their deceptive misrepresentation and the need to remedy the financial damages I sustained by their actions.
An acceptable resolution is for PHEAA to return the check due to me that was wrongly intercepted. I was hurried asked to sign documents over the phone and despite repeatedly asking XXXX about the details of the program she was offering, she misinformed me about the details of the program. I did exactly as she instructed me to and as a result, my refund check was intercepted. During my call on XX/XX/XXXX, XXXX admitted to have given me the wrong information and spoke with her supervisor. She confirmed the call on XX/XX/XXXX was reviewed with the supervisor and confirmed she gave me the wrong information while urging me to sign the payment agreement documents over the phone.
I would like this matter escalated because PHEAA has proven to be unethical, deceptive, and abusive in their dealings with me. The only acceptable remediation is for PHEAA to return the tax refund check in the full amount back to me.
|
12/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I work in the XXXX XXXX and have been trying to move all my loans to XXXX XXXX so that my payments will qualify under Public Service. I have many Direct loans as well as a two consolidated loans. Prior to this issue I had moved all my loans over to XXXX XXXX, except for the consolidated loans. I was instructed by XXXX to complete a loan consolidation request and choose XXXX XXXX as my servicer.
On XX/XX/2018, I completed a Federal Direct Consolidation Loan Application with an Income Drive Repayment Request. I completed the request online through StudentLoans.Gov. I chose XXXX XXXX as my servicer.
On XX/XX/2018, I received notice from XXXX that my application had been received.
On XX/XX/2018, I received notice from XXXX that my consolidation has been completed and I would be receiving notice of my repayment plan soon.
I did not receive any more communication regarding the consolidated loan for over 30 days.
On XX/XX/2018, I called XXXX XXXX, inquiring about my consolidated loans and when can I expect to receive a bill. I was concered about the length of time this was taking and wanted to be sure I had completed everything on my end. The representative explained that XXXX had all required documents and information and processing is just taking a while. He explained that I should be receiving my repayment terms in the next few weeks.
On XX/XX/2018, I received a notice from XXXX that In order to leave your current Income-Based Repayment ( IBR ) plan to go to another plan, you are required to make a full payment on a Standard plan or make a reduced payment under a period of forbearance. Based on your form, we have applied a forbearance on your account with a required payment amount of {$110.00} On XX/XX/2018, I received a notice from XXXX XXXX showing my repayment terms on my consolidated loans. The notice stated I was placed on the Standard Payment Plan.
On XX/XX/2018, I received a bill from XXXX for my consolidated loans, stating I had a payment of {$470.00} ( standard payment ) due on XX/XX/2018.
On XX/XX/2018, I called XXXX XXXX in an attempt to clarify the situation. I didnt understand why my consolidated loans were on the standard payment plan and what is the forbearance payment. I spoke to a representative who explained that the forbearance payment was required to finish processing of my income based repayment plan. She stated that once I made the payment of {$110.00} then XXXX could finish processing my request and all my loans ( consolidated and others ) would be on the new payment plan. She stated I only needed to make this payment by the date due ( XX/XX/18 ). I inquired what to do about the payment of {$470.00} as I would not be able to make the payment. The representative said to NOT make the payment. She said my account would show past due and that is okay. XXXX will finish processing my payment plan and in another 30 days or so everything would be sorted out. I felt very uneasy about letting my account go past due. I have never missed a student loan payment or been late but I accepted her word.
On XX/XX/2018, I paid the {$110.00} through XXXX as was required.
On XX/XX/2018, I received two bills from XXXX. One was for my unconsolidated loans and the payment due was {$1000.00}. The other bill, for my consolidated loans, reflected a balance due of {$960.00}, of which {$470.00} was past due.
Being extremely concerned, I called XXXX on XX/XX/2018 and spoke with XXXX ( I believe this was her name ).
After attempting to explain all of the above I asked for clarification and stated I was very nervous about my account showing a past due. After placing my on a significant hold XXXX explained that everything I was told on XX/XX/2018 was incorrect. XXXX said that during this entire time I was supposed to make a payment of {$5.00} in order to complete processing of my income based repayment plan. I was confused as I have never been billed for {$5.00} nor has anyone ever mentioned this to me during any prior calls. XXXX could provide no explanation. I asked her to review the account notes and explain why the last representative told me to pay the {$110.00}. She had no explanation other than that was my monthly bill. She stated now it was too late to complete the income based payment plan and I will need to submit a new application. She also stated I did need to pay at least the past due balance. I explained I do not have those funds and I dont understand why my loans are not on the income based payment plan. Every time I asked how was I supposed to know to pay the {$5.00} she referred to page four of their application for income based plans. I repeatedly told her that I did not use XXXX application, I submitted my consolidation and payment plan request through StudentLoans.gov and was never instructed to pay {$5.00}. Eventually the representative offered that I could place my loans in forbearance which would clear up any amounts due and then submit a new payment plan request. I agreed as it seemed like my only option. During the time I waited for her to complete the processing I found the letter from XXXX dated XX/XX/2018, that references the forbearance payment of {$110.00}. After reading this letter to the representative and, again, pointing out that I did pay {$110.00} on XX/XX/2018, I was placed on another hold. This time she came back and said yes, they will note that was my forbearance payment and they will complete processing of my income based payment plan. She indicated there is nothing further I need to do and in 2-3 weeks all my loans should reflect the new payment plan. So now, apparently everything I was told in XXXX was true. Maybe?
My issue is that, while my account does not show a balance due any longer, Im very concerned that my loans are still not going to be based on the income based payment plan. I have been trying since XXXX to move these loans over and get them under the correct payment plan. As you can see, I have done everything in my power and I keep getting told to wait ( while also receiving alarming bills, notices and wildly conflicting information ). Every month they arent on a payment plan is another month that isnt counting towards my public service loan forgiveness.
I desperately need someone to help get this straightened out.
|
04/05/2023 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
Servicemember |
I have repeatedly been reaching out to AES and PHEAA to resolve the following issues since XXXX? Upon AES receiving my loan, Both AES and PHEAA were notified repeatedly that I was victim of a consolidation scam with a company who claimed to be a federal government program since AES took this loan and PHEAA was the guarantor. Why was nothing ever done about this by either PHEAA or AES? Why weren't any of my complaints replied to. After repeated complaints were filed since XXXX. AES and PHEAA were the servicer and guarantor who took over the fraudulent consolidation. No amounts were straightened out by PHEAA nor AES. Absolutely nothing has been done up to this date, this complaint has been submitted to XXXX XXXX XXXX PHEAA, AES and AES Ombudsman, Dept. of Education, Student Aid, AES and PHEAA. Verification of documentation used for the consolidation prior to AES and PHEAA receiving it had blackened in amounts. I have sent in actual promissory notes, checks, and loan applications to PHEAA, AES, Dept. of Education, Student Aid, and Ombudsman and nothing was done. Why was original documentation used to determined amounts owed and increased interest rates and loan amounts that were fraudulently listed remained in place after fraudulent consolidation was processed? What is troubling is PHEAA nor AES never recalled who they actually received the fraudulent consolidated student loans from nor that they were aware of the fraudulent consolidation. Yet PHEAA Bank XXXX XXXX was able to guarantee and issue the funds for fraudulently consolidated loans to AES. This was also brought to AES attention ' repeatedly as soon as they obtained the loans. The initial consolidator explained they were a federal consolidation loan program and PHEAA was also their guarantor. How is PHEAA a guarantor of a company that misrepresents itself to any borrower in a consolidation and not know they are not an actual federal government program. When these questions are asked no one answers. I was told if I agreed to consolidate my loans, my interest would decrease and my loans would be lowered. Even after, multiple complaints of fraudulent consolidation was processed neither PHEAA nor AES ever took any action. Nor did either explain during this consolidation my loans would no longer be federal government and would belong to a private and commercial servicers. In addition to not only being left uninformed, consolidation did not lower my interest rate at all and loans actually dramatically increased and increased overall owed amounts by thousands. After being ignored for several years by both PHEAA and AES. AES refused to answer how they obtain my loans to begin with back in XXXX? Why was none of it further investigated. Verification obtained was repeatedly sent to both PHEAA and AES of the consolidation scam. Nothing was never done. Maybe, I'm not asking the right questions and most certainly not receiving the proper assistance in addressing these issues. It is very unfair after being victim of a fraudulent loan consolidation program claiming to be a federal government one turned out to be a scam and fraud. Everything on my consolidation was left as is by PHEAA and AES. Nothing was changed nor reflected amounts owed prior to loan consolidation. The only response I've ever received in addressing these issues with PHEAA, AES, XXXX XXXX, Ombudsman. Is everything is as is and there is nothing that can be done. Why has no one looked into how AES obtained my students loans to begin with. How is PHEAA the guarantor and also the PHEAA Bank XXXX who paid AES in this loan consolidation transaction but was unaware the actual consolidator processed a consolidation fraudulently. In desperation to straighten my loans and begin making payments and trying to keep up with my loans during extremely difficult circumstances, homelessness, fire, unemployment. Why hasn't PHEAA, AES, nor XXXX XXXX XXXX looked complaints further prior to just passing the loan from one servicer to the next? I was taken advantage of and misled into a consolidation of my loans by a company claiming to be a federal government agency. XXXX XXXX XXXX, XXXX XXXX XXXX and PHEAA was their guarantor. There are so many different servicer 's names yet PHEAA was made aware that XXXX XXXX XXXX obtained the loan fraudulently. When I realized there were countless issues with this consolidation I began to complain about the wrongful consolidation process with the consolidator and PHEAA. Why wasn't anything done to assist me with it? They immediately sold my loan to American Education Services without my knowledge and did not notify me of this until much later. PHEAA was notified of this and did absolutely nothing. My loan was obtained via this consolidation and transferred to XXXX XXXX XXXX on XX/XX/2007. Both PHEAA and American Education Services who now have my loans were both notified of the entire fraudulent consolidation pertaining to my loans and the wrongful consolidation of loan amounts and all complaints fell on deaf ears with all parties. Although AES now has my loans and obtained them back on XX/XX/2007. This is how my account presently reads. I am disqualified XX/XX/2007 by AES for rate reduction. AES knew of my financial hardships and knew I was unemployed because they have an unemployment deferment they received during this time period. Again PHEAA did nothing nor AES has repeatedly done nothing to correct any matters brought to their attention. Amounts were dramatically increased. As shown in the Consolidation letter I obtained after searching for a very long time as to what happened to my loans after wrongful consolidation. I am requesting this matter be further reviewed and looked into. As a borrower I am tired of the scams, and calls and assuming that I am speaking with Ombudsman groups in seeking resolution when I'm actually speaking to PHEAA and AES XXXX, and other persons who claim to work for Ombudsman, who actually work for PHEAA and AES. This entire ordeal has been unfair and I am seeking answers to legitimate questions as a borrower and victim of fraudulent loan ( XXXX ) consolidation. Documentation and verification has been repeatedly sent regarding this issue to PHEAA, AES, XXXX XXXX, Ombudsman, and have attached documentation submitted to them.
|
09/22/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
This complaint is due to predatory fees charged to me by AES, the loan servicer over the last several years, dating back to XXXX. At that time, there was a change made by the company/servicer ( not myself ) in how auto payments are made/withdrawn. I have been on auto payments since that time and afterward, with a payment withdrawn monthly, never late as far as I knew. I had never logged into their new website, or created a login, as I had no reason to, having been on auto payments and on time for years. In late XXXX, I randomly decided to check up on my loan and how much is left. After creating an account and logging in, I come to find out that since this auto payment method change several years ago, a payment date was somehow offset at the time, with them charging me a small fee. No problem. That is until I dug deeper, and saw a constant identical fee, beginning from that date, being charged to me monthly, over and over, for the last several years until XXXX without my knowledge. Without any communication to me by phone, email or letter that I ever received. This " computerized error '' or offset, caused them to continue to assess me a late fee every month for several years, totaling over {$1000.00}. Despite the fact I was on auto pay and payments were deducted without issue from my account over the entire period.
Realizing what was happening, I attempted to contact AES both through their website and by phone, but without any proper response or resolution. I would receive a canned response stating the payment back in XXXX was late, which caused a chain effect of every payment being late by a set amount of days ( despite being on auto pay with them for several years ), that they were in the right to charge me these fees. This is without my knowledge, consent, or due diligence made to contact me about the issue. While it may not be intentional and automated on their part, it is predatory in every sense, and I am well within my rights to file suit against them for the fees.
Instead, I chose to give them multiple opportunities to rectify the problem. Because I could not get anything but a canned response from them, or speak to anyone higher up, I was forced to purposefully stop payment on my loan until the issue was resolved. This worked, as after 2 months, I was finally able to get them to contact me, at which point I finally spoke to someone who could escalate this through the company. I finally spoke to a gentleman who was helpful ( XXXX XXXX XXXX ), took all of my info and complaint, and said it would go to the right place to try and get a resolution. They even agreed with me that the situation was unfortunate, and if they had been in my shoes, they would be equally upset and seek a resolution. Unfortunately, after being sent to their " decision makers '' the response was the same. That they were within their right to take advantage of me and charge these fees going back to XX/XX/XXXX. They cited the website ( which I never logged into, nor was I obligated to ) as a way I could have checked sooner. They cited an old email account they had on file I no longer use that had auto emails sent there. Needless to say, if I was aware of some small {$6.00} monthly charge accruing on my auto pay account, due to some automated adjustment that offset my auto payment into a date that forced them to be late, I would have taken care of it in XXXX.
Because AES was not being cooperative and it became clear they had no interest in actually doing the right thing for a customer that was taken advantage of by them, I chose to terminate my loan with them by paying it off in full immediately, removing any additional interest they could potentially make. This brought my account completely current, including the predatory fees they charged, and paid in full as of XX/XX/XXXX. This was after months of trying to work with them to resolve the situation. And despite being upset about the situation, I had more important things in my life, and chose to let it go, knowing full well my situation was not unique and they have likely pulled this stunt on tens of thousands of other borrowers.
Not being content with the fees being paid, and the loan paid in full, AES also placed a negative mark on my credit report for being 90 days past due in XXXX. This was despite the fact I let them know in advance I was stopping payment to force a call back from them and get a resolution. My communication stated that the moment someone contacts me, and they begin the resolution process, whether successful or not, I would pay all that is owed. And I did just that. Had I not done so, I would have never even been able to reach the manager that I did, to try and properly resolve the situation. Until I stopped payment, I couldn't get any meaningful assistance through AES.
So not only has AES taken advantage of myself, a borrower that was on auto pay, and paid on time during these several years, ripping me off with predatory fees. Not only could I not get proper response from them until I stopped making payments. But then after following proper channels and giving them every opportunity, followed by paying my loan IN FULL, they turned around and nailed my credit, taking it from a perfect XXXX score to the XXXX.
So this situation will no longer stand and I am filing this complaint. It is my final, good faith effort to get someone at AES to act like a human being, realize what happened was predatory, and resolve the situation. Meaning return the illegitimate fees and remove the mark on my credit. If it is not done, I have all the paper trail, all the dates, and all the details necessary ( many provided and attached here ) to take this to a class action lawyer and let them seek justice for not just myself, but who knows how many others taken advantage of in this same manner.
I am willing to let this be published in the CFPB checked below, in the hopes that many others will see this, some who have also been taken advantage of in the same way. And if enough come forward, grounds to seek justice for the predatory behavior by AES and the lender XXXX XXXX, that once presented with the evidence, chose to not refund the predatory fees billed to me in small increments, without my knowledge, while on auto pay, going back to XXXX.
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04/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I have a federal consolidated student loan that is serviced by Pennsylvania Higher Education Assistance Agency dba FedLoan Servicing. The loan was consolidated in XXXX, but FedLoan Servicing maintains the consolidated loan as two loan sequences : a subsidized student loan and an unsubsidized student loan. I have been an XXXX XXXX service member in the United States XXXXXXXX since XX/XX/XXXX. I have remained on XXXX XXXX at all times since XX/XX/XXXX. Since XX/XX/XXXX, I have never requested for my loans to be placed in forbearance. However, FedLoan Servicing has placed my loans into forbearance on numerous occasions to process their own paperwork and for their own benefit. They have even retroactively applied forbearances to my account several years later to correct their own billing errors when I was in active repayment during that time period and both the Department of Defense and I were making payments towards my student loans. Every year of my XXXX XXXX service, I have filed a yearly certification form to determine my payment amount under an income-based repayment plan. Since the start of my XXXX service, I have been enrolled in an income-driven repayment plan. I am in the Revised Pay As You Earn plan. The Department of Education reviews my income on a yearly basis and determines my monthly repayment amount based on my previous year 's tax information. I have also been periodically submitting requests to certify the number of qualifying payments towards Public Service Loan Forgiveness. I submitted an Employment certification form as recently as XX/XX/XXXX.
The Department of Defense has made three lump sum payments directly to my loan principal on the following dates : XX/XX/XXXX for {$15000.00}, XX/XX/XXXX for {$15000.00} and XX/XX/XXXX for {$15000.00}.
I was incorrectly advised by FedLoan Servicing that when the Department of Defense made lump sum payments towards my loan principal, I was still required to make my monthly payments each month because their lump sum payment only counted as 1 payment for purposes of PSLF. I recently completed and submitted an Employment Certification form for PSLF XXXX XX/XX/XXXX ). I noticed that Page 4 reads : " You may also receive credit for qualifying payments if a lump sum payment is made on your behalf through a student loan repayment program administered by the U.S. Department of Defense ( DOD ).. if a lump sum payment is made on your behalf through a DOD student loan repayment program, the Department will give you credit for qualifying payments equal to the lesser of ( 1 ) the number of payments resulting after dividing the amount of the lump sum payment by the monthly payment amount you would have made under one of the qualifying repayment plans listed below, or ( 2 ) 12 payments. ". Based on the DoE explanation of these lump sum payments, as of XXXX XX/XX/XXXX, I did not need to pay again for the next 12 months following a lump sum payment made to my loans by the Department of Defense. However, FedLoan Servicing incorrectly advised me that I was required to pay for everyone month because according to them the lump sum payment by the DOD only counted as 1 qualifying payment for PSLF.
On XXXX XX/XX/XXXX, I submitted a complaint to the Consumer Financial Protection Bureau ( Complaint # XXXX ). In my complaint I stated : I would like a refund of all of the payments that I made in excess that I was not required to pay -- because they were already paid on my behalf by the DOD -- including specifically the payments made in... XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX and XX/XX/XXXX. FedLoan Servicing responded to my complaint and statedin partThe following payments covered by the lump sum payments from the DOD may be submitted by FLS to be refunded to you without decreasing your qualifying payment count : XX/XX/XXXX {$250.00}, XX/XX/XXXX {$250.00}, XX/XX/XXXX {$250.00}, XX/XX/XXXX {$250.00}, XX/XX/XXXX {$250.00}, XX/XX/XXXX {$250.00}, XX/XX/XXXX {$34.00}, XX/XX/XXXX {$270.00}, XX/XX/XXXX {$270.00}, XX/XX/XXXX {$270.00}, XX/XX/XXXX {$270.00}, XX/XX/XXXX {$270.00}, XX/XX/XXXX {$250.00}, XX/XX/XXXX {$6.00}, XX/XX/XXXX {$270.00}, XX/XX/XXXX for {$270.00} and XX/XX/XXXX for {$270.00}. These total {$4000.00}. These refunds will not be submitted without a borrower request.
I already made a request to them through my original complaint to have my double payments refunded to me. I spoke to several representatives from FedLoan Servicing about this refund. Since I submitted Complaint # XXXX, numerous FedLoan Servicing employees stated that I needed to complete a Military Forbearance Request to receive my refund. I was not in forbearance during this time period because I was in active repayment and the DoD was also paying the loan on my behalf. I refuse to sign a document that says that my loans were in forbearance when they were not. This appears to be another deceptive tactic of PHEAA to prolong my repayment period and hinder my ability to qualify for PSLF. FedLoan Servicing Representatives also told me that when the company receives a DoD Lump Sum Payment, their internal policy is to apply the payment to the 12 proceeding monthsmonths that the Servicemember has already paidrather than apply the payments to the 12 following months. What this means is that FedLoan Servicing has implemented internal policies to charge twice every single U.S. Servicemember who receives a student-loan repayment benefit from the DoD who is also working towards qualifiying for PSLF. As I stated in my previous complaint, I would like my double payments to be refunded in the amount of {$4000.00}. I refuse to sign a document stating that I was in forbearance during this time period as a condition to receive this refund, because I was not in forbearance. I request that FedLoan Servicing stop manipulating federal policies and regulations designed to protect borrowers to their own financial benefit of prolonging borrower 's loan repayment. They have not only harmed me, but all Servicemembers who receive this kind benefit as part of their military service.
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03/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I previously submitted a complaint ( No. XXXX ) regarding the company 's contention that I owed money on loans the company confirmed were paid in full in written correspondence dated XX/XX/XXXX. I am filing another complaint based on the company 's deficient response to my prior complaint. The company 's response was deficient because it failed to provide me with any explanation or documentation substantiating its claim that the loans are not paid in full.
In response to my request for documentation, someone named " XXXX '' at the loan servicing company sent me correspondence on XX/XX/XXXX, stating that " the increase to [ my ] current principal balance was due to [ his ] office correcting an adjustment that was previously applied '' and that my account was " adjusted [ ] to reflect accurate amounts. '' Further, " XXXX '' advised me to submit " payment in the amount of {$2200.00} '' and Fed Loan would " backdate the payment to the last payment date of XX/XX/XXXX ... [ ] to prevent additional interest accrual. '' Upon receiving the XX/XX/XXXX correspondence from " XXXX '', I immediately responded and asked him to provide all documentation in support of this alleged " adjustment. '' I have since left " XXXX '' at least two voicemails and another e-mail but he will not respond to me.
On XX/XX/XXXX, Fed Loan added a document to my account 's inbox entitled, " Understanding Your Financial Activity Summary. '' This document purports to be a complete accounting of all payments on my loans. Yet, this statement includes a number of inconsistencies.
The first page of the summary includes an overview of the two loans. The XXXX loan is listed as having an original principal balance of {$25000.00} and has a current principal balance of {$0.00}. The XXXX loan is listed as having an original principal balance of {$190000.00} and a current principal balance of {$2800.00}.
With respect to the smaller loan, the ledger begins with a " XX/XX/XXXX CONVERSION '' transaction in the amount of {$26000.00}. According to the ledger, {$25000.00} is the principal balance and {$670.00} is the amount to interest. Adding the two amounts for principal and interest equals {$26000.00}.
The summary relating to the larger loan contains a number of inconsistencies. The ledger for this loan begins with a " XX/XX/XXXX CONVERSION '' transaction in the amount of {$200000.00}. The principal balance is listed as {$180000.00} and the amount to interest is {$6800.00}. When you add together {$180000.00} and {$6800.00}, you get {$190000.00} not {$200000.00}. Notably, the principal balance amount of {$180000.00} is different than the amount listed on the first page of the summary ( {$190000.00} ).
The next entry on the larger loan includes a transaction on " XX/XX/XXXX '' described as " PRECONV PAYMT '' in the amount of {$1600.00}. This amount appears to have been added to the original principal balance ( of {$180000.00} ) as the principal increased to {$190000.00}.
The next 35 entries on the ledger are described as " XX/XX/XXXX PRECONV PAYMT. '' These entries appear to reflect payments towards the principal. The payments total {$2400.00}. The last one of these entries was in the amount of {$13.00} and reduced the principal balance to {$180000.00}.
The principal balance remains at {$180000.00} until the second to last entry. That entry relates to a payment on XX/XX/XXXX in the amount of {$220000.00}. From that payment, {$180000.00} was applied to the principal and " {$1000.00} '' was applied to interest. Clearly this is inaccurate because adding {$180000.00} + {$1000.00} does not equal {$220000.00}. According to this transaction, after applying the payment, the principal balance was {$2200.00} as of XX/XX/XXXX.
The last entry on this ledger is dated XX/XX/XXXX and is described as " INT CAPITLZTN '' in the amount of {$580.00}. This amount appears to have been added to the principal balance as the total principal balance increased to {$2800.00}.
This account summary is full of inconsistencies and errors. It does not explain anything about the alleged " adjustment '' described in " XXXX '' 's XX/XX/XXXX email. Moreover, it shows wildly divergent original principal balance amounts. I note that the balance on the account as reflected on this ledger ( {$2800.00} ) is different than the amount " XXXX '' encouraged me to pay in his email of XX/XX/XXXX ( {$2200.00} ). Critically, it appears the ledger was created in response to my Department of Education complaint. It was not created for the purpose of calculating the total loan payoff amount in XX/XX/XXXX.
To date, Fed Loan has not provided any explanation or documentation to account for the changing principal balance amounts nor the alleged " adjustment '' that was previously replied. Moreover, initially Fed Loan seemed to claim a portion of the amount I allegedly owe was interest ( See XX/XX/XXXX Monthly Bill '' ) yet other documentation shows Fed Loan claims the amount is principal ( See XX/XX/XXXX entry on XXXX XXXX " Understanding Your Financial Activity Summary. '' ) I requested the total loan ( including ALL principal and interest ) payoff amount with a payment date of XX/XX/XXXX. Fed Loan calculated the amount ( {$250000.00} ) and, relying on Fed Loan 's representation, I paid it in full. Fed Loan followed up and sent written confirmation that both loans were paid in full. Fed Loan reported both loans as paid in full to the credit reporting agencies. Over three years after I paid off the loans, Fed Loan now claims there is an outstanding balance on my account. Instead of providing an explanation of the alleged outstanding amounts, Fed Loan has provided monthly bills and an account summary that contain inconsistent information. To date, Fed Loan has not substantiated its claim that I owe additional money on the loan. Further, Fed Loan appears to be charging me interest ( yet is claiming it is principal ) on a loan it confirmed was paid in full. This is a deceptive act or practice. I am entitled to a clear response from Fed Loan explaining why Fed Loan contends I owe an additional amount on this loan. I am also entitled to documentation substantiating the amount Fed Loan contends I owe.
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11/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello!
I am a XXXX XXXX and I have unsubsidized and subsidized student loans which I consolidated in XXXX, prior to me starting to repay my student loans. I enrolled in an income based repayment plan and began paying my student loans in early XXXX ( deferred in late XXXX ) with XXXX XXXX as my servicer. Sometime in XXXX, I was switched over to XXXX XXXX where I continued to participate in income based repayment plans, where I continue to pay through this current date. As a XXXX XXXX, I also began submitting documentation of my public service employment to qualify for the Public Service Loan Forgiveness ( PSLF ) program in the hopes of having my student loan balance erased after 120 payments. Up until recently it was acknowledged that my projected end date was in XX/XX/XXXX.
The last few years I submitted my employment information to recertify my public employment and eligibility for PSLF. I never had an issue as the estimated pay off date always appeared consistent with my payment history dating back to XX/XX/XXXX/XX/XX/XXXX. However, in early XXXX I submitted my updated employment information. Keep in mind that I have been steadily employed by the XX/XX/XXXX since XXXX. Now in XX/XX/XXXX I was informed that all of a sudden I had two different projected end dates under PSLF that did not match up prior estimates provided by XXXX XXXX. I contacted a representative from XXXX and explained that because my loans were consolidated and that I have been in direct debit ( automatic payments through my checking account ), I could not have possibly submitted separate payments to the 2 loan types. This employee acknowledged this error and indicated they would have my account sent for further evaluation and recalculating. I was told this would take about 8-10 weeks. Well, I never heard back and have followed up at least 3 times since XX/XX/XXXX. Most recently I was told that they would not be able to recalculate my loan payment history and qualifying payments until the spring of XXXX, at the earliest. They are now claiming that there was likely an overpayment when calculating my payments in XXXX or XXXX, which is setting off all future payments until XXXX. I note that in XXXX or XXXX I was with XXXX XXXX and my payments were made with direct debit, so any amount due was automatically taken from my checking account. I enrolled in direct debit to ensure that payments would be timely made in the correct amount. I continued with direct debit in XXXX when I was switched over to XXXX. I also requested a history of qualifying payments in XXXX and was given a log that shows all payments made in XXXX and XXXX were actually indicated to be " qualifying payments '' for PSLF. All of a sudden now, I am told that is no longer the case!
I can not understand why after many years of being provided a history of qualifying payments, they are alleging problems with payments made with a previous service provider. If there was a discrepancy, I should have been notified of this at the time ... or even in any of the past years when I voluntarily requested payment history information to ensure I was on track with my qualifying payments. I was never told I had an overpayment or an underpayment on my account. I simply paid what was debited from the servicing providers, which was indicated to be the total amount due.
I have been extremely patient and tried working with XXXX XXXX but now that I am nearing the end of 120 payments for PLSF, I am worried that they are raising an issue that allegedly occurred 7 years ago. I have fortunately kept documents that show the payment history where they indicate that all of my payments made from XX/XX/XXXX-XX/XX/XXXX and all payments made were indicated as " qualifying payments '' for PLSF. I can not understand how years later they can now say these payments are not qualifying, especially when I paid all amounts due with direct deposit. Any discrepancy in the payment they collected from my account, even if its an overpayment, is very questionable since it's only being brought up 7 years after the fact. Especially in light of my efforts to reach out to XXXX and keep up to date with my history of qualifying payments. One rep that I spoke with acknowledged that given my history of payments, it looks like I would be done in XX/XX/XXXX but that they can not provide any more information until someone looks into my account, and that this will be " very tedious. '' The first XXXX representative I spoke with in early XXXX was honest enough to tell me that this is an issue with many participants with the servicing company. I also did an internet research that shows this exact situation has occurred with many participants in the PSLF with XXXX XXXX.
I have had many issues with XXXX XXXX in the past, like having to go on deferment/forbearance due to them taking an inordinate amount of time recalculating my new payments following my annual income recertification to remain on an income based repayment plan. I always submit my income information in a timely manner but XXXX would take so long in processing the information in the past, that I was forced to go on deferment/forbearance. These delays caused me further delay in reaching my 120 qualifying payments. But I overlooked these issues with XXXX XXXX in the past. However, this new issue can not be overlooked.
I am working hard to pay my student loans on a timely basis using direct debit and ensuring I pay in full whatever I am billed. I re-ceritfy my income and employment information and have received corroboration with XXXX that I was on track. I am very troubled that they can now allege some issues occurred several years ago with a different servicing provider that I believe is now defunct. My right to dispute this was taken away since I was never made aware of this. I also don't trust this raised issue because it was previously non-existent.
I feel like I have been deprived my right to make an informed choice about my student loans and participation in PSLF. It's scary that you can do your best to be a responsible borrower and follow all rules, but to have no control how your funds and loan is being handled.
Please help me resolve this issue.
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05/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Details of Complaint : INCORRECT INFORMATION ABOUT ELIGIBILITY AND PSLF PROGRAM In XX/XX/XXXX I began repaying my student loans accrued from my XXXX and XXXX degrees through Fed Loan, the student loan servicer for Federal Student Aid in the U.S. Department of Education.
( I have a list of payments made through Fed Loan ) In XX/XX/XXXX I was accepted into the Fed Loan Public Service Loan Forgiveness ( PSLF ) program. I was notified that I had 40 Qualifying Payments towards my 120 payments required for forgiveness.
( Available documents : Application for Public Service Loan Forgiveness program, Information Regarding Your Eligibility for Public Service Loan Forgiveness ) In XX/XX/XXXX I contacted Fed Loan to get clarification on my payment amount. During this conversation ( Fed Loan has verified this conversation was recorded ) I was told by the Fed Loan representative that three of my student loans were unsubsidized and not eligible for PSLF. The representative told me to consolidate the loans and pick a new payment plan.
The information was not clear to me that I was to only consolidate the three loans and begin with two separate payments for each consolidation ( the first consolidation I completed when I began my payments in XX/XX/XXXX, and the new consolidation of the three other loans ). I assumed this meant to consolidate all of my loans together as I had done when I began my payments with Fed Loan.
( Available : Consolidation documents ) On XX/XX/XXXX I received a letter in the mail from Fed Loan that said, " We are writing to inform you that if you consolidate your loans as requested, you will be disqualified from your payments made towards your 120 payments for the loan forgiveness program. '' There was no note on the letter that said a timeline for when I had to respond.
( Available document : Letter from Fed Loan dated XX/XX/XXXX ) On XX/XX/XXXX ( a Saturday ) a different agency within Fed Loan sent me an e-letter to my Fed Loan inbox with the same subject line as the letter sent to my home. I did not read this letter, as I assumed it was the same information they sent me physically in the mail. However, this letter had additional information, a note saying " To cancel your consolidation application, visit MyFedLoan.org and sign into Account Access, your online account management tool. You have 10 business days from the date of this letter to cancel your application. After the consolidation process is complete, we are not able to " unconsolidate '' your new Direct Consolidation Loan. '' ( Available document : E-Letter from Fed Loan ) On XX/XX/XXXX I called Fed Loan to cancel my consolidation per the letter I received in the mail. I asked two representatives ( Fed Loan has verified these conversations are recorded ) if I had a consolidation pending. I told them repeatedly I wanted to make sure the consolidation didnt go through because I didnt want to lose the payments I had made towards my PSLF. Both representatives assured me there was no consolidation and I had nothing to worry about.
The representatives then clarified the correct consolidation needed to qualify my unsubsidized loans for PSLF. Their instructions for me at that time was to first go request a new payment plan ( this would be the second time since XX/XX/XXXX I had done so from their instructions during this phone call and during the XX/XX/XXXX conversation ). They said once I get my new payment amount look into consolidating just the three unsubsidized loans.
So, on XX/XX/XXXX I did as the representatives had instructed. I resubmitted a new payment plan.
I was under the assumption that doing so, and per their instructions, the previous incorrect consolidation had been cancelled and I was not going to be disqualified from the PSLF program.
On XX/XX/XXXX I got a letter in my Fed Loan e-inbox that read " Congratulations, your loans have been consolidated '' and then an additional letter that explained my new payment plan.
On the morning of XX/XX/XXXX after opening these e-letters, I immediately called Fed Loan and asked why I had received a letter about my consolidation when I had called previously and was told there was not one pending and had followed their instructions to properly qualify my unsubsidized loans for PSLF program.
The first supervisor from Fed Loan understood my confusion and the error and requested an Override Appeal within Fed Loan under the grounds that the letter was sent to me so quickly.
Thirty minutes after he submitted this appeal, I received a call from Fed Loan informing me the request was denied.
The second supervisor I spoke to on this day reviewed all of my recorded phone calls, all of the communication I had received and told me, " Because we sent you that e-letter in your Fed Loan inbox, there is nothing we could do. The consolidation has gone through and you are back to 0 of 120 payments towards loan forgiveness ( paraphrased ). '' I asked this supervisor after she had listened to my recordings of conversations with other representatives if when I called on XX/XX/XXXX and was told " there was no consolidation processing '' if they were giving me misinformation. The supervisor replied, " Yes, that was misinformation and I apologize about that. '' I also asked the supervisor why they would send me two letters ( digital and print ), one day apart that said different things ( Attachment E & F ) The supervisor told me because they came from " different areas '' of Fed Loan.
As a consumer I feel as though I was misled through this process by Fed Loan, they took advantage of me as a consumer by sending information inconsistently, as their internal departments are not coordinating the information they are sending to lenders, and giving unclear and misleading information during all of my conversations on the phone.
As of today, I am at only 6 of 120 payments towards my public service loan forgiveness. Had I not been misled to incorrectly consolidate I would be at 55 of 120 payments. On average my payments have been {$500.00} per month. This means I have lost approximately {$26000.00} payments I will need to make up to get my loans forgiven.
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03/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I am being illegitimately billed for my federal student loan when it's eligible for the federal student loan pause. American Education Services ( AES XXXX XXXX Pennsylvania Higher Education Assistance Agency ( PHEAA ) hasn't adjusted my account to reflect that.
On XX/XX/XXXX, my AES account showed that I didnt have a current payment due, it also shows my account has a past due bill for the {$320.00} I was illegitimately billed for in XX/XX/XXXX. Then I received an illegitimate bill on XXXX bringing the total due to {$650.00}.
PHEAA/AES only services my federal student loan and doesnt not own my federal student loan. AES even acknowledged that in the attached American Education Services letter dated XX/XX/XXXX, AES clearly knew that I have a Federal Family Education Loan Program ( FFEL ) loan serviced by American Education Services/PHEAA . AES/PHEAA and contacted me last month to notify me of my Public Service Loan Forgiveness ineligibility since I have never been nor am I currently a public service employee. In the letter, you also see that because I have a Federal Family Education Loan Program ( FFEL ) loan AES suggested that I visit the PSLF Tool at XXXX : XXXX to see if I can take advantage of the limited waiver. BECAUSE I HAVE A FEDERAL STUDENT LOAN THAT IS ELIGIBLE FOR FEDERAL PROGRAMS. As I stated several times in my previous emails to AES ( see here for previous emails I sent to AES : XXXX : XXXX ), I applied for my student loan through FAFSA ( Free Application for Federal Student Aid ) in XXXX, graduated in XXXX, and American Education Services XXXX PHEAA started servicing my federal student loan in XXXX as seen in the attached letter from AES dated XX/XX/XXXX XXXX After my deferment expired on XX/XX/XXXX, on XX/XX/XXXX I received a surprise bill for my federal student loan for {$320.00} with a XX/XX/XXXX due date despite me being eligible for the federal student loan pause expiring in XX/XX/XXXX. Normally before my deferment or forbearance ends, AES/PHEAA send me a letter in my AES online account inbox AND in the mail to notify me about the deferment or forbearance end date and about my upcoming bill plus usually how much it will be afterwards. I received the attached letter dated XX/XX/XXXX from AES/PHEAA before my deferment was ending and the only mention of the bill amount but it does state the following : Why We Are Contacting You To remind you that the deferment on your loans will soon expire.
What This Means To You Your loans listed below will be due for payments within 60 days of the deferment end date.
Since my deferment ended on XX/XX/XXXX that means if there was no federal student loan pause my first bill after deferment would have been due XX/XX/XXXX not XX/XX/XXXX. Regardless, I should have no bill due until after XX/XX/XXXX if and when the federal student loan pause is lifted. I have a Federal Family Education Loan Program student loan serviced by American Education Services/PHEAA . According the attached screenshot below of the studentaid.gov site, my Federal Family Education Loan Program is eligible for the federal student loan pause expiring XX/XX/XXXX and XXXX also states some FFEL Program and HEAL loans are held by commercial lenders. XXXX a direct link to page with the listed eligible loans : https : XXXX I contacted AES/PHEAA executives, XXXX XXXX, XXXX XXXX & XXXX XXXX, about the matter several times since XX/XX/XXXX yet they continue to allow XXXX crime ring to play games with my account. In the attached screenshot of the email I received from an AES XXXX, XXXX ( NMLS # XXXX ), on XX/XX/XXXX. She clearly didnt review my account thoroughly and is contacting me on behalf of XXXX crime ring ( XXXX XXXX XXXX XXXX & XXXX XXXX Makeup XXXX XXXX aka @ modernmarv_, etc ). XXXX ( XXXX # XXXX ) acknowledges in her email that the Federal Family Education Loan Program is eligible for the federal student loan pause. She just fails to acknowledge that it is the type of loan I have. Furthermore, XXXX stresses that American Education Services only services bank-owned loans which is impossible because again I have never taken a bank-owned loan out in my life yet. It should be noted that American Education Services website contradicts XXXX email and states the following which can also be seen in the attached screenshot : American Education Services ( AES ) was established by the Pennsylvania Higher Education Assistance Agency ( PHEAA ) to guarantee and service a variety of Federal Family Education Loan Program ( FFELP ) and private ( alternative ) student loan products for our lending partners throughout the nation.
Heres a link to the statement on their site : XXXX : XXXX Then on XX/XX/XXXX, I received the attached email message from Pennsylvania Higher Education Assistance Agency XXXX XXXX XXXX XXXX American Education Services XXXX AES ) stating in short that there was an investigation underway but I wasnt given a timeline for when the investigation would be completed. Also, the Massachusetts Attorney Generals Office is being mentioned in the letter addressed to me when Ive never been a resident of Massachusetts, I live in New York, the U.S. Department of Education is based in Washington, XXXX, I attended college at XXXX XXXX in Pennsylvania, and PHEAA/AES is based in Pennsylvania.
I have proven repeatedly in my numerous emails to AES/PHEAA that includes correspondence from AES stating XXXX have a federal student loan that I have a federal student loan eligible for the pause which should be info that is readily available to AES/PHEAA. I contacted AES/PHEAA to ensure that if the investigation unnecessarily passes the XX/XX/XXXX due date for the illegitimate {$320.00} bill I received from AES on XX/XX/XXXX that my account is not reported to the credit bureaus as delinquent as this matter is the wrongdoing of PHEAA/AES not mine. It is clear I have a Federal Family Education Loan Program student loan and it is clear my federal student loan is eligible for the Federal Student Loan Pause expiring XX/XX/XXXX. Yet, my AES account has yet to be corrected and I continue to receive bogus calls and correspondence from AES on behalf of XXXX crime ring.
|
10/14/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
AES has outfitted duplicates of the front conclusion of the two-sided Application and MPN, and isolated duplicates of what may well be the back closes of any persons archives. Besides, nothing joins these duplicates dependably together. There's no data on the partitioned duplicates of the back closes that relates them dependably with the front closes of the application and MPN reports. The MPN given shows up to be falsely combined together as one. The Master Promissory Note ( MPN ) must contain 8- pages which consolidate an itemized list of the whole sums dispensed amid my time at college.
The MPN combines partitioned notes as in case it were the initial duplicates, showing up as one MPN. The data given by AES shows an MPN from XXXX embraced in XXXX at XXXX XXXX XXXX XXXX. Commonly, MPNs incorporate the central sums lent ; in any case, the 2nd portion shows an application for an MPN marked in XXXX with 2 central sums. The XXXX, AES, claims it holds legitimately official MPN. Thus, AES is capable for approving such claims and the comparing financial requests. In agreement with case law, ( as appointees, the XXXX XXXX and other auxiliary holders step into the shoes of the loan specialist from whom they have taken the MPN notes and are subject to any guards that the student/obligee may state against the assignor/lender. See XXXX v. XXXX XXXX of Washington, 788 F. Supp. 1233, 1248 n.9 ( D.D.C. 1992 ), reversed on other grounds, 27 F.2d 573 ( D.C. Cir. 1994 ), vacated, 515 U.S. 1139, on reconsideration, 59 F.3d 354 ( D.C. Cir. 1995citing ) Ensure and Divulgence Articulation. The Application and MPN money related help archive does not confirm with certainty that the money related help candidate will get or has gotten any advance sum at all. In case the candidate does not get any credit sum, at that point there's no duty or obligation commitment. On the off chance that AES keeps up that loaning and borrowing exchanges happened, AES must supply significant marked reports that sum to legitimately authoritative obligation disobedient and unrestricted guarantee to pay. On the off chance that AES is the concrete legitimate proprietor of the affirmed obligation ; additionally, AES must have the first, completely qualifying MPN archives in its ownership. AES client has yielded duplicates of the front conclusion of the two-sided Application and MPN reports, and partitioned duplicates of what may be the back closes of any persons reports. Subsequently, nothing interfaces these duplicates dependably together. There's no information on the partitioned duplicates of the switch closes that connects dependably with the front closes of the Application andMPN documents. Based on the accessible data, the records were made after I pulled back from college without the presence of the comparing loaning and borrowing exchanges or any other important reports. Such inside record making does not make obligation, the halfway, front-end duplicates of the Application and MPN, AES has outfitted, are money related help applications. Based on the accessible data, qualifying MPN in this case don't exist Instep, AES sent halfway duplicates of records, that were made from halfway duplicates of reports. If you don't mind guarantee not to send one-sided copies, so that you simply create separate duplicates of the front and back conclusion of the initial archives. Essentially, if it's not too much trouble don't send two-sided duplicates that are made from duplicates. Such duplicates can be arranged by putting together two sheets of paper and photocopying both sides as in case it were one record. Such abuse is identical to fraud. Amid the period I gone to XXXX XXXX XXXX, I did get budgetary Help which inclincluded the XXXX XXXX XXXX XXXX loans.Be that as it may, I didnt realize that there was a necessity to sign this letter at the time. It shows up as in case XXXX XXXX shows I acknowledged these reserves for instruction, at that point AES recovered the data and begun collecting installments for which I didnt get at college. In expansion, I didnt get an affirmation from AES that XXXX XXXX given installment. Moreover, not included within the ask, was a credit beginning record. Additionally, XXXX given an grant letter that wasnt drafted accurately. This grant letter, included a money related help letter without a signature. After I cleared out college, I gotten a letter from XXXX asking to sign documentation to affirm the credit will pay for college. I marked the record since I thought this was the record to sign for the XXXX XXXX XXXX XXXX credits. The benefit at that time was XXXX, XXXX and XXXX. For the past a few a long time, I paid AES/XXXX XXXX a month to month sum. I requested an MPN from the company. They furnisThey outfitted data ; in any case, this was embraced after I left college. I inquired AES to kill this trade-line from my credit report ; all things considered, XXXX and XXXX permitted the previously mentioned on my credit report. I asked marked credit data some time recently I begun school in XXXX AES fizzled to supply a marked School Certification or MPN. For that reason, I would like to have all the installments discounted that I paid to XXXX XXXX XXXX within the sum of {$16000.00}. In like manner, I ask that AES client outfits duplicates of the taking after archives : 1 ) Correct duplicates of the first records that illustrate that understudy credit loaning and borrowing exchanges did take put and the coming about obligation exists. Therefore, please have each document notary certified, expressing that : 2 ) The record is the precise copy of the initial archive, not a duplicate of a duplicate 3 ) The duplicate was made within the nearness of the public accountant who certifies it. 4 ) Which company or organization as of now hcurrently holds the original document. In summary, the information provided by AES doesnt provide a valid Master Promissory Note, Award Letter, School Certification letter, Notice of Loan Guarantee, or disbursement, nor a receipt from American Education Services paid to XXXX XXXX XXXX, and no receipt from XXXX XXXX.
|
01/13/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
Dear Sir or Madam, 1. FEDLOAN Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as XXXX 60 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( XXXX ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( XXXX ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( XXXX ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( XXXX ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
11/18/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
Dear Sir or Madam, XXXX. FED LOAN SERV Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as XXXX 60 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with FED LOAN SERV and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, : XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
12/28/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
Dear Sir or Madam, 1.FEDLOAN Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as XXXX 60 days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
01/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In XX/XX/XXXX, I contact my servicer XXXX to find out how many qualifying payments I had made towards Public Service Loan Forgiveness. XXXX told me that my loan would have to be transferred to FedLoan Servicing because that is the only servicer which handles PSLF. They instructed me to complete an employment certification form and return it to them, which I did. They tried to send my loans to FedLoan Servicing. In XX/XX/XXXX, my loans were sent back to XXXX in XXXX. I called FedLoan Servicing in XXXX, and they said XXXX never sent the loans to them. I asked them to re-request my loans. It was not until XXXX that FedLoan Servicing accepted my loans. As of today, XX/XX/XXXX, I still do not have an accurate count on the number of qualifying payments I have made since reconsolidating and beginning repayment in XX/XX/XXXX.
According to my calculations, I was finished with my 120 payments in XX/XX/XXXX. I applied for PSLF on XX/XX/XXXX. My application was denied on XX/XX/XXXX due to not making enough payments. I am only being credited with 8 payments even though my income based payments are automatically drafted two weeks before the payment due date, and have been since the very first payment.
I provided FedLoan Servicing with proof of when my payments were to begin as well as my complete transaction history from XXXX that shows the payments that are not showing up in their system.
FedLoan Servicing only took two weeks to deny my application. It has been nearly a month since I provided them with my supporting documentation, and they have not adjusted anything on my account.
Below are the notes from some of my phone calls and attempts to get a payment count and loan forgiveness.
XX/XX/XXXX - FedLoan Servicing XXXX - My loans had not been transferred to them yet. Asked him to re-request my loans since XXXX tried to transfer them in XXXX and they were sent back to XXXX in XXXX.
XX/XX/XXXX - FedLoan Servicing XXXX - Asked how long the payment review would take, and he said there was no set time. Said they loans arrived there yesterday. I told him there was only one payment showing instead of 120. I asked if he could see the notes in his files from when I spoke to operators XXXX, XXXX, XXXX, and XXXX. He said it would be closer to a month.
XX/XX/XXXX - Spoke to a FedLoan Servicing operator who said that I needed to go ahead and apply for forgiveness if I felt that I had made the correct number of payments. My application would be moved to a pile to be processed more quickly. PSLF application submitted.
XX/XX/XXXX - Received a letter from FedLoan Servicing saying my application was denied because I did not make the correct number of qualifying payments.
XX/XX/XXXX - FedLoan Servicing XXXX & XXXX - Flagging for review. Operator said he submitted another review and it is showing pending status.
XX/XX/XXXX - FedLoan Servicing XXXX - Said that I needed to contact XXXX because XXXX didnt send my payments. I asked to speak to a supervisor. FedLoan Servicing XXXX - Said he added me to the expedited list to have my payment history review. Said it could take a couple of weeks or several months. Said that my payment history did not parse correctly and that someone would probably have to manually review it. He said that they have everything they need and for me to call back in a week if I do not see any progress and then to call back when my account hits 120 pays.
XX/XX/XXXX - FedLoan Servicing XXXX and XXXX - Payments are still being reviewed XX/XX/XXXX - FedLoan Servicing Spoke to an operator who said that my payments were supposed to begin on XX/XX/XXXX and because of that, all of my payments were outside of the payment window. I told her that I still had a copy of the administrative forbearance letter I received in XX/XX/XXXX that clearly states that my first payment would be on XX/XX/XXXX. She verified my first payment was received on XX/XX/XXXX, two weeks earlier than the actual due date. My account has been on direct draft ever since. I uploaded the copy of the administrative forbearance letter.
XX/XX/XXXX - I uploaded my XXXX payment history that shows all of the missing payments.
XX/XX/XXXX - FedLoan Servicing XXXX - I requested that my administrative forbearance document and XXXX payment history be emailed to a supervisor who works with reviewing payment. Operator said that she emailed a PSLF supervisor to request that my documents be reviewed. She said that usually people get a response within 7 days.
XX/XX/XXXX - Called the Ombudsman. Talked to XXXX. Case number XXXXXXXX. Gave me the escalation phone number XXXX at MyFedLoan Servicing.
XX/XX/XXXX - XXXX with Ombudsman transferred me to the MyFedLoan escalation number.
FedLoan Servicing XXXX - Will send in request to have my payment review expedited. A case worker will contact me. A caseworker will reach out to me via email in 24-48 hours.
XX/XX/XXXX - Received an email from FedLoan Servicing - XXXX with Escalation. Said that my payments were under review. He said the XXXX payment that I was questioning was covered under the Cares Act. I responded and clarified that the payment that I am questioning was the XX/XX/XXXX, not XX/XX/XXXX, payment that was covered under an administrative forbearance and told him that I uploaded verification of that on XX/XX/XXXX. I also told him I uploaded my complete XXXX financial activity statement that covers all of the months that are not being reflected on my FedLoan Servicing account dashboard.
XX/XX/XXXX - FedLoan Servicing XXXX - Said that my account was still under review. Offered no time frame for completion. He said that it could take up to a year. Said that I would be notified when the review was completed. He said that it was an all or nothing situation.
XXXX @ Ombudsman said that she would escalate my case so that I could have a specific agent assigned to me that is familiar with PSLF. Will be assigned a caseworker who is an ombudsman at FedLoan Servicing. Will contact me within 15 days to let me know what they need. Goal for resolution is 60 days.
|
03/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I recertified my XXXX plan in XXXX XXXX based on a notice from FedLoan Servicing ( I have attached this notice to recertify ) ; my payments jumped by nearly {$130.00}.
I did it again in XXXX XXXX, because I would get an alert every time I signed into the Federal Student Aid website that it was time for my annual recertification. ( I don't have a notice to attach because it's an alert from XXXX on their webpage ) On XXXX XXXX, XXXX, XXXX informed me they had processed the XXXX and my total monthly payment would be going up by a few dollars.
( Because I am on PSLF track, I wanted to be proactive and not have any hiccups when XXXX transferred my loans at the beginning of the year to whichever new servicer and to make sure I was on an XXXX plan as the XXXX XXXX email from XXXX said I needed to be to continue to be PSLF eligible. ) But after getting notice from XXXX about my new total in XX/XX/XXXX, I keep getting notices from XXXX website that I needed to recertify! Every single time I signed in. So in early XXXX, I contacted the XXXX website to ask them why they keep giving me notices that I need to recertify if I had done this and it been processed. ( I even got one today when I signed in! ) The conversation was not positive ; the representative told me that XXXX receives notices from the various servicers and XXXX just posts them to our account ; furthermore XXXX never receives notifications from servicers when an XXXX has been processed and updated! This lack of communication between XXXX and servicers and their blind posting of alerts without vetting them is worriesome. ( I do have this chat to attach to show that XXXX gives me notices to recertify ) But today, I see this on the Department of Education website : Already on an XXXX Plan Were you on an XXXX plan before the payment pause began? If so, you will stay on that same plan when payments restart ( unless youve changed repayment plans since then ).
Recertification Deadlines You wont be required to recertify before payments restart, and the earliest you could be required to recertify is XX/XX/XXXX.
So I looked into this online, and I saw numerous social media posts of folks who have learned the same thing, and have contacted their servicers in an attempt to get their pre-pause monthly XXXX total put back in place. A few have been successful, but most have not.
Even when I was text chatting to the XXXX representative at no time did she say that I didn't need to have recertified!
So, I contacted XXXX today and told them about how the XXXX website says that if you are on an XXXX when the pause began, you dont need to recertify until XXXX XXXX, and that I wanted the previous XXXX XXXX XXXX of XXXX XXXX and XXXX XXXX to be removed and revert me back to my previous payment total as of XX/XX/XXXX when the pause began. I told her that XXXX and XXXX had sent me notices all throughout the COVID forbearance pause that I need to recertify and so I had.
However, she told me that the new XXXX is irreversible because there were notices that I didn't need to recertify but I did ; however she put in a request to have my request reviewed anyway.
XXXX does not give good notices.
Take a look at the XX/XX/XXXX, letter I attached that says you need to recertify. It gives the link ( XXXX XXXX for additional information. When you enter that link, it redirects to ( XXXX XXXX XXXX XXXX
Go there and take a look at that page on FedLoan Servicing 's website. Absolutely nowhere does it state that you don't have to recertify right now as a result of the Department of Education 's recent policy. It's not listed anywhere. In fact, it clearly says in bold type " you need to submit a new request and income documentation every year. '' And it also has a window with a Yield Warning Sign with an Exclamation Point- in Yellow - telling me the consequences of not recertifying.
Then, you can clink on the link at the bottom for their IDR FAQ : XXXX : XXXX XXXX XXXX XXXX Clicking on that takes you to a long list of FAQs, one of which is " Do I have to recertify? How often? ... '' No where in that answer does it state you don't have to recertify right now because the Department of Education has put that on pause.
So, XXXX is STILL posting on its website that you need to recertify as part of the XXXX program, but that is categorically not true. Now, XXXX does have a lot of warning links when you first sign in that re-route you back to the XXXX site to answer more questions, but I feel I shouldn't have to be re-directed off my servicer 's site to find information that I don't need to recertify when every single mention of XXXX on my servicer 's site currently still says in warning colors and warning graphics that I need to do it.
So I dont understand how XXXX and XXXX can proceed to give me notices throughout the pause that I need to recertify when I did not have to. On the part of XXXX they have posted no clear communication or alerts that XXXX says I don't have to recertify, and now claim it's " irreversable ''. How can that be permitted to do this? ( And as far as XXXX is concerned, they're still posting alerts today that I need to recertify! ) I don't know if this policy is only a recent XXXX decision, but even if it is I feel XXXX should apply retroactively. All through the COVID-forbearance pause, I was diligent about my student loans. A borrower like myself who stayed on top of things has had their monthly payments going up and locked in and " irreversible '', but those borrowers who chose to ignore the erroneous recertification notices get to kept their XX/XX/XXXXmonthly total for the next 18 months? I feel XXXX gave me no notice throughout the pause that I didn't need to recertify, and if it's only a recent policy then XXXX is still not giving proper notice that borrowers don't need to recertify.
Regardless of this is a recent development or one that's always been there and XXXX and XXXX provided me misinformation, is there anything you can do to help me get my former XX/XX/XXXX, pre-pause payment re-instated?
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12/01/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XXXX. FedLoan Servicing Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX and XX/XX/XXXX as well as XXXX days late on XX/XX/XXXX.
I immediately disputed this information with FedLoan Servicing and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXXXXXX, Iowa XXXX
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03/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Please refer to case number XXXX, which is now closed. I am submitting a second complaint because the response from the lender has increased my concerns over the propriety of the process. For ease of review, I will first include my initial complaint, then the lender 's response and finally my additional comments.
Initial complaint : " Loan default was entered on my account on XX/XX/XXXX. Due to said default, I incurred significant and burdensome penalties of approximately {$15000.00}, not including interest, which I continue to pay off to this day. The default was entered in error as I timely requested an emergency medical forbearance prior to the date that the default occurred. On or about XX/XX/XXXX, I was admitted to XXXX XXXX in XXXX XXXX, California. I was struggling with XXXX and XXXX dependency and due to my troubles, I was unemployable and unable to pay my student loans. At the time that I was admitted to the hospital, I was aware that my student loan account was near default. Therefore, after admittance to the hospital, I contacted AES to notify them of the situation. I was instructed to fill out a medical hardship signed by my doctor and send the form to them via fax. I did as instructed and sent the form to them prior to XX/XX/XXXX. Approximately 30 days after being admitted to the hospital, I was discharged and returned home. However, when I returned home, I was notified of the default. I immediately contacted AES and was told that my request was received too late EVEN THOUGH I SENT THE REQUEST IN A TIMELY FASHION AS INSTRUCTED BY AES. The default and rehabilitation process was explained to me and although I disagreed with the result, I immediately undertook measures to start the rehabilitation process. At the time, I did not have the strength to fight the default. It was more important to me to get healthy and resume my life. I did just that I have been clean and sober for nearly 13 years and have been employed throughout that time period. I have made every single payment to AES. However, due to the increased financial burden and payment schedule, my debt to AES has barely decreased and every month it is a struggle to meet all of my financial obligations. '' Lender 's Response : " The Office of Consumer Advocacy at the Pennsylvania Higher Education Assistance Agency ( PHEAA ) received recent correspondence through the Consumer Financial Protection Bureau ( CFPB ) portal regarding your rehabilitated student loan account, administered by American Education Services ( AES ). The OCA performed a thorough review of your Consolidation Loan, which was issued under the Federal Family Education Loan Program ( FFELP ). Specifically, we reviewed the financial activity, the communication history, and any available options. In the inquiry, you indicated that the principal balance on your Federal Consolidation Loan increased significantly following its default to the guarantor, the Pennsylvania Higher Education Assistance Agency ( PHEAA ), and the subsequent rehabilitation process. You requested for the default status to be reversed and for all payments to be reapplied to the loan. Your Federal Consolidation Loan disbursed on XX/XX/XXXX was initially serviced by AES. The original principal balance of the loan was {$56000.00}. Because sufficient payments were not received, the loan became significantly past due. As mentioned in your inquiry, you attempted to defer repayment on the loan due to your participation in a rehabilitation program. While the initial deferment application was received on XX/XX/XXXX, a default claim was already in the process of being filed with the guarantor, and the loan defaulted to PHEAA effective XX/XX/XXXX. The default balance was {$67000.00}. PHEAAs payment records confirm that you made timely payments from XX/XX/XXXX through XX/XX/XXXX. By doing so, you qualified for the loan rehabilitation process to have the loan removed from default status. A copy of the document that you signed for the rehabilitation process is attached. Some personal information has been removed for privacy reasons. At that time, you agreed to repay the total amount due on the loan, inclusive of the accrued outstanding interest, collection costs, and other charges assessed. At the conclusion of the rehabilitation process, the loan returned to AES for servicing effective XX/XX/XXXX. The principal balance of the loan at that time was {$75000.00}. Since that time, you have been making regular payments on the loan and reduced the principal balance to {$68000.00}. AES is unable to reverse the sequence of events that occurred on the account. You remain responsible for satisfying the loan debt, inclusive of accrued interest, principal balance, and applicable late fees. However, if you are experiencing financial difficulties with repaying the loan debt, repayment options and alternatives, including an Income-Based Repayment ( IBR ) plan, are available. Additional information may be obtained by visiting the website at aesSuccess.org or by calling AES. No additional action is planned by the Office of Consumer Advocacy at this time. You may obtain more information on the status of the Federal Consolidation Loan by calling AES directly at XXXX. Representatives are available Monday through Friday from XXXX XXXX. to XXXX XXXX., ET. '' My Response : 1. My deferment request was marked received by the lender on XX/XX/XXXX. However, the request was actually received by them on XX/XX/XXXX ( please see attached request with fax confirmation ). The loan did not default until XX/XX/XXXX. I believe the lender intentionally delayed acknowleding receipt of the request until after it was already too late ; 2. According to the lender 's response above, before the loan went into default, the balance was {$56000.00}. The default balance was {$67000.00}. Timely payments were made from XX/XX/XXXX through XX/XX/XXXX. By the time the loan went back to the lender for servicing, the balance somehow jumped to {$75000.00}! Why did the loan jump even higher after I made timely payments?
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03/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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To Whom it May Concern, I take issue with the current policies governing Public Service Loan Forgiveness ( PSLF ) program. I write to request that you urge the Biden Administration to modify the PSLF program such that periods of full-time public service, combined with periods of hardship deferment or administrative forbearance, would count toward PSLF, regardless of whether payments were made during those periods.Please consider the grounds upon which I issue this request : The PSLF program was designed to incentivize people to work for non-profits serving their communities, and to help alleviate the burden of student loans that are particularly difficult to manage when working for non-profits, that historically offer much lower salaries than the private sector. As you may be aware, the actual administration of the entire federal loans program, and thePSLF program, has historically been chaotic and inconsistent across the multiple lenders who have passed around borrowers loans. I personally have a loan history that shows me as having an in-school forbearance through XXXX, even though I XXXX with my XXXX in XX/XX/XXXX. There is no longer any record of which company even held my loan at that time, and it may be one of many lenders who have gone out of service in the interim. It is not clear whether it will be possible to correct this error in retrospect, even if I were to offer to make up payments that would have been due had my status been correct.Additionally, we have received inconsistent, conflicting, and misleading information about qualifying for the program and managing our repayment. For example, many people, including myself, have been steered into periods of deferment or forbearance when we were having trouble making our required payments due to low income and/or high costs of living a common problem when working for a non-profit in expensive urban areas. If we had been informed instead that we might qualify for a repayment plan that involved an extremely low or even {$0.00} payment, we would be able to count those months or years toward PSLF. Instead, many of us were actively steered toward deferment/forbearance, rather than being advised of our variety of options, and the potential loss of time toward PSLF if we took the deferment/forbearance option. And many of us have multiple periods of brief pauses like these because our loans were being transferred to other lenders. What I would like is for you to introduce legislation to include these deferment and forbearance periods in PSLF eligibility, so long as borrowers are working full-time for an eligible employer. It shouldnt matter the reason administrative transitions, periods of being in school, periods of being low income if we were working full-time for a non-profit, we should receive credit for those months, particularly given the waiver program currently in effect, which will credit people for late payments, insufficient payments, non-payments, etc. so long as they had a bill due. Its unfair that if person A worked for a qualifying employers, and had a bill due but didnt pay it, theyll get credit for PSLF, while if person B worked for that same employer, but had a deferment or forbearance, they will NOT get credit.If my request can not be granted with relief via legislation as a good-faith compromise, I request that I be permitted to make retroactive payments, either spaced out or in one lump sum, for the months of qualifying employment in which I was in deferment/forbearance. I am certain that FedLoans could calculate what my payments would have been, and if I were able to buy those months back, it would get me much closer to forgiveness.As a XXXX XXXX XXXX XXXX, my employment history since the beginning of the PSLF program in XXXX has often been unstable as higher education itself has struggled financially and contracted. I have worked as full-time faculty teaching at non-profit universities for periods as long as three years, but I have also spent several years working for a predatory for-profit university when that was all I could get ; years cobbling together adjunct work from multiple non-profits ; and years XXXX as a XXXX and XXXX XXXX ( earning less, after all my employment costs including insurance, than at any of my non-profit positions ). I even spent six months unemployed after a sudden job loss, drawing down my savings to nearly zero while I frantically searched for work. As such, every month of qualifying employment for me is precious, and finding out that in many cases those months dont count because my loan status was ( correctly or not ) set to a deferment or forbearance is one part of what adds up to a devastating setback in achieving PSLF.I have never, even with a XXXX, earned as much as even the most basic entry-level XXXX XXXX for a XXXX XXXX company. The extreme housing costs that have predominated since the XXXX financial crisis have made it even more difficult than normal to live on a salary from a non-profit while in an urban area like the XXXX XXXX XXXX or XXXX. PSLF would make it possible for me to spend money on things that actually create economic activity, like professional training to improve my teaching and clinical work, and health care I have postponed due to financial stress. It would also dramatically improve my mental health by eliminating the crushing weight of more than a decade of chronic financial stress over the six-figure loans that, despite my payments, remain almost the same balance as when I graduated in XXXXThere are thousands of public servants with similar circumstances. Together, we request that that periods of full-time public service, even when they overlap with periods of in-school deferment o r ardship-based forbearance, would count toward PSLF, regardless of whether payments were made during those periods. We respectfully request that you urge Congress and the Biden Administration to take swift, decisive action on this matter.Thank you for your time, consideration, and service to the United States.
Sincerely, XXXX XXXX XXXX, XXXX
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06/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2019, I received an email from FedLoan Servicing explaining that my loans have been transferred from XXXX to Fedloan, as I had applied for the PSLF program. The email provided login / account access instructions. I promptly created an account and signed in the view my loan details, etc.
That night, I made my standard monthly payment of {$350.00} as per my Income-Driven Repayment Plan ( IDR ) plan. Note, typically, my payment is due on XX/XX/XXXX, but I had not received any correspondence until XX/XX/XXXX on how to create / set-up payments during the transition period from XXXX to Fedloan.
On XX/XX/XXXX, I received an electronic " account related letter '' via FedLoan informing me that my annual re-certification is coming soon. The note read " In about 2 months, look for another communication from us with easy instructions and a direct link to re-certify online ... '' Below that paragraph was a bullet that read : " If we do not receive your completed application and all supporting documentation within 10 days of XX/XX/2019, your monthly payment is estimated to be $ XXXX first due on XX/XX/2019.
First, this is conflicting information. Why would they tell me to be on the look-out for re-certification information in TWO MONTHS -- and then write that my application must be submitted within 10 days of XX/XX/19. Second, I know for a fact -- as per studentloans.gov -- that my annual re-certification is ALWAYS due on or around XX/XX/2019.
The real issue arose when I logged into FedLoan on XX/XX/XXXX and saw that my monthly payment due had jumped from {$350.00} to {$1000.00} ( without any explanation ). I immediately called FedLoan and was first told that my re-certification had expired. I then referred to the " account related letters '' dated XX/XX/XXXX in my FedLoan inbox and told them that 1 ). I hadn't received ANY further correspondence on my annual re-certification ( keep in mind, the letter said I would hear more information in TWO MONTHS ) and 2. ) the letter also states " within 10 days of XX/XX/XXXX '' -- at that point it was XX/XX/XXXX, so my IDR still should have been active.
At that point, the woman on the phone looked into my student loan information and saw that my re-certification was not due until late XXXX/XXXX. She then transferred me to an IDR specialist at FedLoan. This specialist advised that I proceed in paying my standard monthly payment ( {$350.00} ) for my XX/XX/XXXX due date -- and that they would put a " note '' on my account to " review '' / " investigate '' this issue.
On XX/XX/XXXX, I made my standard IDR payment as instructed and submitted a message via Fedloan 's " contact us '' section ( which is incredibly difficult to do because you constantly receive an error message upon hitting submit ) because I wanted all of this in writing and documented. On XX/XX/XXXX, I received a reply that read : " Your XX/XX/2019 bill was sent at a higher amount due to an error in transferring your Income-Driven Repayment Plan from your previous servicer. A request has been submitted to review your XX/XX/2019 bill to determine if you may pay the Income-Driven Repayment Plan amount and receive credit for Public Service Loan Forgiveness ( PSLF ). You will be contacted once the review is complete. You may also review the deferment and forbearance options for your XX/XX/2019 bill while this request is processing.
Your account is currently past due 2 days for {$1000.00}. We report the account status monthly to each nationwide consumer reporting agency.
We offer a variety of ways to postpone your payments. To view all available options please click on the following link : https : //myfedloan.org/borrowers/trouble-paying Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ). '' I should not be penalized for an error that was made from a loan provider -- regardless if it was FedLoan or XXXX. It is now XX/XX/XXXX and I have yet to receive an update on any of this.
Also on XX/XX/XXXX, I submitted my re certification application. Shortly thereafter, I received another " account related message '' stating the below : " We used your income documentation and family size to determine your monthly payment of {$350.00} which is first due on XX/XX/2019. Your new monthly payment amount is effective for all payments due between XX/XX/2019 and XX/XX/2019. You are still responsible for any payments due before XX/XX/2019. About 3 months prior to XX/XX/2019, we will send you notification letting you know that you are due to recertify ( complete a new application and provide updated income documentation ). If you do not recertify, any outstanding interest will likely be capitalized and your payment amount may increase. '' AGAIN, why is there conflicting information? Why is this " new '' amount effective for just THREE MONTHS and why will I be asked AGAIN to re-certify three months prior to XX/XX/2019?
Again, I haven't received an update on the status of my " review '' regarding the higher payment. When I logon to FedLoan, I receive an alert that reads : " As of XX/XX/2019, your account is now 14 days past due. If the delinquency continues you may lose your interest rate reduction which could result in higher payments. If you did not make a payment yet, you can choose to pay online right now. '' I will be mortified if this impacts my interest rate, credit score, and PSLF. I can only hope that documenting all of this will help my case, if it does indeed get to that point. There is no reason for the borrower to be punished for a lenders mistake and mishandling. This is incredibly disheartening and frustrating because I was with XX/XX/XXXX for 5+ years and had ZERO issues -- but of course, now that I applied for PSLF, my account is mismanaged, and I am at risk of being delinquent and missing payments for circumstances beyond my control.
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11/24/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sir/Ma'am, 1. FEDLOAN Account Number:XXXX**** Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX, XX/XX/XXXX as wells XXXX days late on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX Iowa XXXX
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07/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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The Cre ditor American Education Services ( AES ) /AES PHEAA , and AES XXXX XXXX XXXX XXXX XXXX XXXX , a student loan servicer continues to report inaccurate, incomplete and unverifiable information on my credit report. This has been going on since my Chapter XXXX Bankruptcy discharge in XX/XX/XXXX . I have reached out to supervisors and managers of the company on multiple occasions in an attempt to resolve this matter. Please see attached supporting documents. The company serviced XXXX of my student loans prior to the filing of my bankruptcy, and refers to my account numbers as sequence numbers. My original account/sequence numbers end with XXXX , XXXX and XXXX . After having filed a bankruptcy, AES set my account statuses as being in Default due to the filing of the bankruptcy. The company set my accounts as being in default not because the accounts were in default status before the bankruptcy filing but because the bankruptcy itself was filed. The accounts were actually in excellent standing. They were paid as agreed, never late and in either forbearance or deferred status prior to, throughout and after the bankruptcy filing and discharge. Then the accounts were transferred the company XXXX XXXX XXXX XXXX XXXX XXXX XXXX . This loan servicer ONLY services defaulted student loans in providing services in support of higher education finance. Thus, upon the discharge of my bankruptcy in XX/XX/XXXX and properly notifying XX/XX/XXXX about my bankruptcy discharge, the XXXX accounts were transferred from XX/XX/XXXX back to AES. Now, this is where the problem comes in. After AES repurchased my XXXX student loan accounts, ending in # XXXX , # XXXX and # XXXX , from XXXX my accounts were supposed to be updated accordingly. In that, XXXX sent account numbers ending in # XXXX and # XXXX back to AES on XX/XX/XXXX . And, account # XXXX was repurchased by AES on XX/XX/XXXX since the loans were not in default on the date I filed bankruptcy. AES repurchased my student loans. Upon AES receiving the accounts, the company assigned new account numbers to each of the accounts. Supposedly, AES assigned new account numbers for the purpose of reporting updated, verifiable and complete information to the XXXX major credit reporting agencies. Also, the company claimed they were required to report the complete history of each account to the credit reporting agencies for the purpose of following the US Department of Education Guidelines, which are not FCRA laws. In either case, my account number ending in # XXXX was changed to # XXXX # XXXX was changed to # XXXX , and # XXXX was changed to # XXXX . To date, AES refuses to update the credit reporting status of the original account numbers # XXXX , # XXXX , and # XXXX to paid as agreed, never late/current and in either deferred or forbearance status since the accounts were not discharged in the bankruptcy. Furthermore, the accounts are in excellent standing and they the account statuses are supposed to revert back to the status that they were in prior to the filing of the bankruptcy. Instead, the company continues to report the duplicate accounts listed above, which has proven to confuse the credit reporting agencies and the AES employees until I thoroughly explain it to them. The company changes the new accounts that are supposed to report as positive accounts as negative accounts whenever they see fit. Other times, the company does not report XXXX or XXXX of my accounts to the credit reporting agencies when they should be reporting them. While other times, the company reports XXXX of the accounts XXXX times. XXXX of the accounts reporting as a positive, while the other identical account reporting as a negative. Then after I complain about the duplicate account the company removes the incorrect account from my credit report, which, depending on which day it is and who is responding to my credit dispute, my account will change to maybe a positive or negative status. And, this has to stop because it is against the credit reporting law, especially since it is a deliberate and unlawful fraudulent act. Finally, the duplicate credit reporting pulls my credit score down unnecessarily and has prevented me from obtaining job opportunities and mortgage loans. I expressed this to the company several times over, but the company refuses to update the original account numbers # XXXX , # XXXX , and # XXXX in their records to show current, paid as agreed, never late and in deferred or forbearance status. AES refuses to close the accounts out and/or delete them from their records in order to stop my credit report duplications. The managers in charge who have the authority to communicate with their Escalation department/section, which is responsible for responding to the disputes, refuse to learn about and train their credit reporting Escalation employees about credit reporting laws so that they will understand how to prevent the company from being sued for violating credit reporting laws. Thus, the companys telephone representatives blame the US Department of Education for them being required to abide by their guidelines. Therefore, I explained to AES that I have other student loans that are serviced by companies who also use the US Department of Ed Guidelines, but updated my student loan accounts correctly after my bankruptcy discharge and each of the student loan servicers did so without feeling the need to create new account numbers regardless of the status that my accounts were in. But still the company continues to report outdated, incomplete, and inaccurate information illegally, which is considered unfair credit reporting and therefore violates the Fair Credit Reporting Act ( FCRA ), and the Dodd-Frank Wall Street Reform and Consumer Protection Act ( DFA ), which was passed in XX/XX/XXXX to stop major financial institutions and creditors from continuing unfair practices .
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04/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is a request for assistance regarding a loan matter that continues to be burdensome on a variety of leve ls. PHEAA ( Pennsylvania Higher Education Assistance Agency ), the co mpany that assumes responsibility for loan collection, use an array of tactics to ensure that a flow of money continues to be received from me. There is absolutely no regard for modifications to their mission due to mistakes or possible illegal maneuvers on their behalf. For several years, company representatives have not responded to any of my concerns, written or via telephone. Representatives have shown me that they are trained to ask for money, not to respond to questions and concerns. Middle management and beyond dont respond. I have tried for several years to get answers to questions concerning how the alleged debt quoted by the company has taken its present day form. Im talking about a deconstructive breakdown in its totality. PHEAAs framework is about crunching numbers supported by the loan document. Anything outside of that framework has no relevance to them. The numbers they crunch could be fraught with error, and there might well be other circumstances that should have and should be considered, but this has never been the case. They obviously dont believe that a consumer could muster up the courage or energy to take the company to court. I am reaching out to see if a third party oversight agency can burst the bubble that PHEAA lives in. This is for the purpose of receiving full answers, and not pat responses. I have, and I will continue to have important questions and concerns to be brought to PHEAA for full disclosure. 1. I returned to graduate school as a XXXX student. As required at institutions that administer these kinds of loans, a student receives counseling in order to understand the full scope of the loan obligation. The college I attended did not follow this protocol. This was an important omission. The college subsequently lost its accreditation. This was due to several egregious acts, which included financial improprieties. 2. I never defaulted on the student loan obligation. I qualified for a deferment. I also qualified to apply for a loan discharge due to a XXXX . Though I had applied for a deferment, I began to receive harassing phone calls from XXXX representatives pushing me to set up a repayment plan. These calls were received throughout the week. I filed more than one complaint regarding the calls, but they continued. XXXX day I was engaged in a heated conversation with a XXXX representative. He was pushing for me to set up a repayment plan though I had filed for a deferment. At one point during the conversation, the representative told me that he was going to default me. Within weeks after the aforementioned call, I received notice that I had defaulted on the loan. I immediately contacted XXXX and explained that I qualified and had applied for a deferment. I was told that the deferment document submitted to XXXX was never received. At this juncture the focus from XXXX was not the deferment, but to push through the default. I wrote letters and did my very best to challenge their assertion that I defaulted on the loan. If a deferment opportunity or an opportunity to ask for a loan discharge due to XXXX was available, why would I not take it? I later received a notice from XXXX stating that I requested a forbearance of the loan package. This was instantly enacted by XXXX . I submitted paperwork for a deferment. I later requested to have the loan s discharged du e to a XXXX . XXXX set up the 8 month forbearance so that the company could impose an instant repayment plan. There is no document, signed by me, that consented to this. The alleged default of the student loan moved seamlessly to a wage garnishment threat. XXXX being a locked system, I had no choice but to appeal this garnishment. I was told that I could fly to Pennsylvania to appear at a hearing. Those who do this for a living obviously knew that I would not be able to afford such a trip from California. This so called hearing was an insult to any judicial system that attempts to uphold a just and honest system. Firstly, those involved were too close to XXXX to be neutral. Given the distance between us and my inability to hire legal representation, those involved in the hearing were given free rein to exploit my written statements while making it seem that I was given due process. They allowed me to move through the hearing process while knowing fully that my appeal would be rejected. This was disturbing to me at the time and continues to disturb me today. A garnishment was imposed. The garnishment was for a percentage of the net income, though XXXX changed this to a percentage of gross income. XXXX later responded to this by stating that net and gross are the same. XXXX has been allowed to ride roughshod all over my legal rights because the company feels that its wall of disclosure is impenetrable. They have enforced the kinds of interest rates and penalties that will insure that the loan will never be paid in full. I believe there is enough information to warrant an outside and unbiased agency to ask XXXX for a legitimate response to my concerns. I would like to start with the question Why was there a default when I never defaulted on the loan? I know that XXXX set me up. There are a chain of events that support my belief. My loan package was sold several times and finally reached XXXX . XXXX positioned itself to put up its impenetrable wall. This allowed the company representative to tell me that he would default me if I did not set up a repayment plan. This was followed with XXXX assertion that my deferment document was never received, and so a default was warranted. This lead to a garnishment appeal that all parties within that particular system knew I would not win. This concluded with XXXX having full rein to solidify the erosion of any legal rights afforded me.
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02/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Older American |
In XXXX, I was transferred to XXXX XXXX from Direct Loans. I was with XXXX XXXX until XXXX, when I applied for XXXX. I was then transferred to FedLoan Servicing and was told I did not qualify for XXXX due to having the wrong type of loans and the wrong repayment plan. It wasn't until XX/XX/XXXX, when the XXXX waiver came out, that I began pursuing XXXX again. I thought my loans got consolidated when they were transferred to FedLoan, because I was only making one payment to FedLoan, which was coming out of my checking account monthly as an auto draft. I had read that if you are making one payment it meant you had a consolidation, and because of this, I did not apply for a consolidation right away. I began researching online and Social media regarding XXXX. People were talking about only consolidating you loans if you DIDN'T have all Direct Loans and you WEREN'T already with FedLoan. For example, if you had XXXX loans. I contacted FedLoan several times and received conflicting information, like you don't have to consolidate because you already have Direct Loans. Then I read a question on the Student Aid website regarding the waiver asking HOW MANY PAYMENTS CAN I GET IF I CONSOLIDATE LOANS WITH DIFFERENT NUMBERS OF QUALIFYING PAYMENTS, WHICH STATES : " ASSUMING THAT YOU REPAYMENT HISTORY OVERLAPS FOR EACH LOAN, THE CONSOLIDATION LOAN WILL BE CREDITED WITH THE LARGES NUMBER OF PAYMENTS OF THE LOANS THAT WERE CONSOLIDATED. FOR EXAMPLE, IF YOU HAD 50 QUALIFYING PAYMENTS ON ONE SUBSIDIZED XXXX LOAN AND 100 QUALIFYING PAYMENTS ON ANOTHER SUBSIDIZED XXXX LOAN AND YOU CONSOLIDATE THOSE LOANS, YOU WILL RECEIVE 100 QUALIFYING PAYMENTS ON THE NEW DIRECT CONSOLIDATION LOAN. IF YOUR REPAYMENT HISTORY DOES NOT OVERLAP FOR EACH LOAN, THE CONSOLIDATION LOAN MAY BE CREDITED WITH MORE THAN THE LOAN WITH THE LARGEST NUMBER OF PAYMENTS ( FROM STUDENT AID WEBSITE ) ''.
I began seeing that borrowers were getting total forgiveness ( in the six figures ) for loans that they more recently took out ( say for graduate school ), because they had XXXX loans that they had been paying of for XXXX, and they Consolidated their old XXXX loans with their new loans and received total forgiveness.
I contacted FedLoan and XXXX XXXX, in which Student Aid would transfer me back to FedLoan, if I mentions PSLF or Consolidation. FedLoan would put me on hold for about an hour, then when I mentioned Consolidation they would say, " I will put you through to that Department ''. Then they would put me on hold for another hour. After several calls to get the information I was asking about, I found out there isn't a XXXX Department. I decided to send an email instead of wasting my time being put on hold, and never getting my questions answered.
I emailed FedLoan on XX/XX/XXXX at XXXX p.m. asking " If I consolidate my seven *7* Direct Loans, will I lose my count for the XXXX waiver '' ( see XXXX. XXXX ). At XXXX p.m., I received an email back saying they would get back to me as soon as possible ( See 1b ). I never did hear back from them until XX/XX/XXXX, after I finally XXXX ( See 1c & 1d ). If you look closely at their email, it looks like they sent the email on XX/XX/XXXX at XXXX, but in fact I never heard back from them until XX/XX/XXXX saying the matter was resolved. It's ironic that after I filed the Consolidation on XX/XX/XXXX, they finally emailed me back saying it was resolved when they never even responded to my question to begin with.
I emailed them back on XX/XX/XXXX at XXXX a.m. saying it was never resolved ( 1e ). I still haven't heard back from anyone. This was par for the course with Fed Loan, they NEVER answered any questions, and that's why I emailed. It is also shady that they were able to make it look like they ha responded in XXXX instead of XXXX.
On XX/XX/XXXX ( See 2 ), they sent me a letter congratulating me on XXXX for two loans ( Sequence XXXX & XXXX ).
On XX/XX/XXXX, at XXXX a.m. I decided to Consolidate my 7 Loans since they showed up on XXXX XXXX 's website ( See XXXX ).
I submitted a Complaint with XXXX XXXX on XX/XX/XXXX ( See * ) and it is still in review. On XX/XX/XXXX I requested to escalate to the Ombudsman XXXX ( See bottom of 8 ). Still no response. I finally got through to a representative that told me to go ahead and Consolidate, and as I was getting my information together ( XXXX tax return, etc. ) they went ahead and forgave me for two of my loans ( 1 & 2 ), which were already Direct Consolidation loans. They never afforded me the opportunity to Consolidate all seven loans in order to get the highest count of overlapping payments that I have been making since XXXX. Also, they never let me know how many payments I have made over 120 to get a refund.
On XX/XX/XXXX, I sent FedLoan an email ( See 4 ). I could only print it this way from their website about my complaint. I still haven't heard anything.
On XX/XX/XXXX, a letter was sent to my FedLoan letter box ( See 5 ) saying they are in the process of completing my Consolidation and I had 10 business days from date of letter to change or cancel.
On XX/XX/XXXX, I received another letter stating there were changes to my consolidation loan and 2 loans were removed ( see 6 ).
On XX/XX/XXXX, I sent a live chat to FedLoan and they ended the chat with no explanation ( see XXXX ).
On XX/XX/XXXX, I contacted FedLoan asking for a XXXX that understood Consolidation. It was going to be a long wait so I asked for a call back and I never received one.
If needed, I can submit other documentation about who I spoke with when calling FedLoan regarding payment questions and Consolidation.
My resolution is to be forgiven for all 7 of my loans ( as others have ) and that I get written documentation for all my payments that counted towards forgiveness for the two loans, so that the payments get carried over if they don't count in the other five. I am hoping to get this resolved before I am transferred over to another student loan servicer for XXXX.
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12/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
Dear Sir or Madam, 1. FEDLOAN Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX as wells 120 days late on XX/XX/XXXX, XXXX XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
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09/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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I have been trying to repay student loans used when I attended XXXX XXXX 's University back in XXXX, in XXXX, NY. Collection of the loan ended up in the hands of American Education Services. On XX/XX/XXXX I spoke with a customer rep, whom made a repayment plan with me over the phone. I was to make 24 payments of {$44.00}, then 45 payments of {$120.00}, and finally a one time payment of {$420.00}. I started making the payments of {$44.00} every month as agreed. I'd call in to make my payments, so come to XX/XX/XXXX the balance went o {$120.00} and it was paid in full. I spoke to a rep. around the same time to ask why the amount was less than agreed and was told " calculations changed so payment had to go up. '' I tried to discuss the agreement made in XXXX XXXX and she stated that there was no previous agreement and this was due to " new calculations. '' Then since I was insistent I was told I had been apparently been paying in surplus. I knew I had to start the 45 payments of XXXX around this time, so XX/XX/XXXX I paid that, and also in XXXX even though the amount was less. Then the recording would say I only had a total amount due of {$24.00} or {$25.00}, etc. I would continue to make high payments. On XX/XX/XXXX balance said {$15.00} and I paid XXXX. On XX/XX/XXXX said balance was {$22.00} and I paid {$100.00}. On XX/XX/XXXX balance now said {$54.00} and I paid that in total. On XX/XX/XXXX when I called in, there was no total balance due recorded, so I paid {$50.00} and so forth same amount paid monthly. Cut to payment due on XXXX XXXX, XXXX, now recording said I owed $ 131.and cents, but I paid {$50.00} as I have been paying and then a couple of days later received an email saying I was past due and if I didn't pay amount due I'd risk account going into default and I'd be reported to credit bureau. I called to ask why I was receiving such a harassing email and they said I didn't pay the full amount. I tried to explain the repayment plan agreed upon back on XXXX XXXX and that they weren't honoring it, and the customer rep. said that the new balance was what I agreed on. I told her that I had never made such an agreement except for the one back in XX/XX/XXXX, which they weren't honoring it. I asked to be mailed of my payment history from the time I started with American Education Services ( AES ) until present, and she said she would send it to me in a the mail. Since I only paid {$50.00} on XX/XX/XXXX, and while I waited for this information to come in the mail, I paid the remaining balance so that it can bring my account " back to current. '' I then received a reminder email on XX/XX/XXXX reminding me my payment is due on XXXX XXXX : Balance due : {$130.00}. Same date, I called AES and spoke to another customer service rep. # XXXX, to inquire why I was being charged different amounts and not what was agreed on XX/XX/XXXX and when I called earlier in the month to inquire about my account, I was told yet another different story of how the new amount was what I had agreed on, yet I never did. He placed me on hold because he said he did see a lot of changes to the account. He then came back several minutes later and mentioned previous payments were low due to me being on deferment. I told him I never asked to be on deferment. He sounded so unsure but continued to say that it was why the past amounts were different and I had been over-paying. I said my agreement back in XXXX XXXX had to do with a repayment plan called Select 2 option and I had not requested to be placed on deferment. I then spoke to " customer specialist '' # XXXX whom refused to honor the XXXX XXXX agreement, saying the new amount was due to calculations and this was determined to be a more suitable payment plan for me. ( Yet new different information of changes being made to my account w/o my knowledge or consent. ) I asked why it was done w/o my permission and I had never agreed to that b/c I had spoken to another rep. in XXXX whom offered me a repayment plan and that is what I had been paying towards. He continued to say they make changes more suitable to the account so that amount is paid off, and that amount " was near the same neighborhood '' of previous amount. I proceed to request a history of all my past payments to AES and also the agreement that should show up from XXXX XXXX and it's details and also the agreement that he says is now on the account as a repayment plan option. He mentioned this was done back in XXXX. I said I spoke to no one in XXXX and he said notices were mailed to address on file and I said that was not true b/c I did not receive anything in the mail from AES and all was done via phone, even my payments. I proceed to request my history of payments again, along with interest imposed throughout the period, and the agreement made in XXXX XXXX and the " new one '' he was now mentioning. " Customer Specialist '' stated it can take up to 7-10 business days to arrive and if I didn't pay due amount my account would go into default, collections would start, and my credit would be reported/affected. On XX/XX/XXXX I received a notification emai " your paperless enrollment has been updated as requested '' not sure why I received that email or that I requested any changes to " paperless enrollment ''. I checked Mail Box on XX/XX/XXXX for the first mail supposedly containing my history of payment requested earlier this month, but I was not sent a history of payment. I was sent something I don't understand fully what it is, but that shows what my previous loan amounts were and other info.with money amounts I've never seen. So AES did not honor the request for my information, as requested. I've yet to see if the history requested from customer specialist on XX/XX/XXXX, will be any better, but still waiting on that to arrive. These loans are more than 12 years old and they have not decreased in amount. I feel AES is mishandling my account and making me pay more than I should for as much time as possible.
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11/09/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
1. FEDLOAN Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as well as 150 days late in XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( XXXX ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent XXXX not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( XXXX ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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10/05/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
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Dear Sir or Madam, 1. FEDLOAN Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and 120 days late in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as well as 150 days late in XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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12/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In the last 7 months, FedLoan Servicing has made several eggregious errors ( detailed below ) and has failed to provide written documentation of these errors/solutions in addition to inappropriately impacting my credit for errors that were not my own. Please read my case below - I have already been issued a formal apology from the Department of Education and assurance that XXXX would fix their errors, however, I am still being stonewalled by XXXX. Please see the details of my encounter with XXXX below : - XXXX XXXX : I submitted income based repayment recertification. I received notification from XXXX that my income based repayment recertification was received and being processed.
- XXXX XXXX : I applied for PSLF. This transferred my loans from XXXX to XXXX.
- XXXX XXXX : I emailed XXXX to say that I could not log onto my account to view my loans. They stated it would take 15-30 days for my account to be active. During this time, they removed 1/2 of my loans from income based repayment. This meant that XXXX were removed from the PAYE plan and placed on a 10 year non-adjusted payment plan. This generated a bill for ~ {$4000.00} per month. I was unable to view that this was happening because, as above, I could not log on to my account to view my loans and payments.
- XXXX XXXX : XXXX XXXX messaged me via my online account to say that my loans were removed. I was unable to view this message as I still could not log into the online account. They did not mail or call me to notify me of this change despite the fact that I had alerted them to my inability to view anything on my online account. They again assured me that I would be able to view everything online in time.
- XXXX XXXX, XXXX : XXXX capitalized {$15000.00} of interest into my principle balance without notifying me.
- XXXX XXXX, XXXX : at this point I was expecting XXXX to direct debit the amount equal to my already agreed upon income based repayment plan that was established in XXXX XXXX and was under review for recertification for the following year. Instead, WITHOUT WARNING, XXXX direct debited the {$4000.00} non-income based payment from my account.
- XXXX XXXX, XXXX : I spent countless hours on the phone with XXXX trying to understand what had happened. There was no way for me to get my {$4000.00} back and they informed me that " the XXXX loans that were not in PAYE were never in PAYE. '' They implied that my loans arrived 1/2 in PAYE and 1/2 in no adjusted repayment plan and continued to deny wrongdoing. I contacted XXXX XXXX 's office for help. XXXX XXXX XXXX from her office contacted the Department of Education. The Department of Education issued an apology and requested that XXXX put my loans in administrative forebearance in order to sort out the error. XXXX proceeded by putting my loans in a borrower-requested forebearance. The following day they sent me a bill for {$39000.00} with 1 day to pay. When I could not pay, they then capitalized {$39000.00} of interest into my principle balance. Both the above interest capitalization and this capitalization remain to be resolved.
- XXXX XXXX : XXXX, at the request of XXXX. of XXXX and my congresswoman 's office, required me to submit income based repayment recertification again.
- XXXX XXXX : 90 days after they inappropriately debited {$4000.00} they returned the money to my account. This prompted a series of late payment notifications for that {$4000.00} payment. They continued to threaten reporting to crediting agencies if I did not pay the {$4000.00} XXXX after they had approved the return of my money ).
- XXXX XXXX : XXXX lost documentation of ALL of my prior payments and sent me late payment notifications for every payment. When I called, they said all of my payments since XXXX XXXX were marked as delinquent. They again threatened they would report me to crediting agencies. I have proof from my bank statements that I have made every payment on time and have not missed a single payment ( including the payment for {$4000.00} that was inappropriately charged ).
- XXXX XXXX : I was informed on XXXX/XXXX/XXXX that my next payment was {$2000.00}. They stated my loans again had fallen out of income based repayment. They refused to acknowledge that this charge was in error until 1 day before it was due, again throwing me into a panic about how to pay this charge so as not to be marked late on any of my payments.
- XXXX XXXX : despite frequent emails, they still have not addressed the capitalized interest so that interest continues to compound daily in my principle balance.
I left a lucrative career path to become a pediatric subspecialist. I have already given up lost income during medical school in addition to the lost income potential for 8 years of pediatrics and subspecialty training. I work XXXX hour weeks and have been devoting my free time to calling this loan servicer extremely frequently rather than spending time doing things to take care of myself and ultimately take better care of my patients. The emotional harm and suffering this loan servicer has inflicted on my in the past 8 months is not negligible and they should be held accountable. Additionally, had I not had family financial support at the time, their direct debit of {$4000.00} would have resulted in my inability to pay my loans, pay for gas, buy groceries, etc. Their incompetence could have resulted in much worse financial consequences had I not had a back up plan. Many borrowers do not have a plan B and if XXXX were to treat them as they treated me it could result in enormous financial consequences for borrowers, not limited to bankruptcy and homelessness.
Ultimately, I have no recourse because I can not move my loans to another servicer. This loan servicer has an unfair monopoly and unfair control over the PSLF borrowers. They have not exercised this unfair advantage prudently.
Please let me know your thoughts and in what ways you may be able to help.
Thank you for your time
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11/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XXXX. FED LOAN SERV Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX as well as 120 days late in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I immediately disputed this information with FED LOAN SERV and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX Iowa XXXX
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11/03/2021 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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|
Web |
|
Dear Sir or Madam, 1. FEDLOAN Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX as well as 120 days late in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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02/22/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
My name is XXXX XXXX and I feel that my cosigner and I were duped in to this loan. I would like XXXX to prove ownership of this debt ; I took out this loan with XXXX Bank. I can not file bankruptcy according to the paperwork I received when I ordered a copy of my contract, why? Because this is a XXXX loan, which means nothing to me. If you look up XXXX loan I believe they filed bankruptcy and I have no idea what that has to do with XXXX bank. The document I have states that this is a XXXX loan because it meets the IRS code of a Qualified Education Loan, after all the name of the loan in question is XXXX XXXX, XXXX Loan. I would think that if it is promoted as a legitimate student loan that just as other student loans there would be options available to lower the payments. I have called and asked about refinancing or some of the other programs on the AES website since they are the servicers and been told none of the options are available to me and that I cant refinance. I was also told in a letter on XX/XX/2018 regarding my email at the beginning of XXXX that even though we have made payments on time for over 36 months that I can not remove the cosigner because I used the deferment, well this isnt stated anywhere, and most student loans you can remove the cosigner after 36 months of on time payments. What does deferment have to do with it?
There are pages missing or fabricated from my loan agreement, the first page which is the signature page is clearly numbered 1 by the fax machine ; none of the further pages have any numbers or information from the fax they could have been changed and added at any time. For example the first two pages have no page numbers except as I mentioned the first page has a fax page number stating this page is 1/8 one of eight, the third page starts with its own numbering which starts at page 2. So there are pages 2, 3, and 4 which look like they can just be added to any loan if a person asks for copies, there are no signatures or initials. Also in reading the court filings regarding AES/PHEA and filed by the CFPB I believe it states that the ( Note Disclosure Statement ) is supposed to be on the first page of which it was not with the documents that I did receive concerning my contract. Another interesting thing is that the beginning page says that it is page 1 of 8 yet when I requested a copy of my agreement I only got 6 pages and a disclosure notice to the cosigner at the end that looked like it had just been added to my paperwork and could have been printed at any time just like half of my agreement.
I am asking for proof of this loan, it was made with XXXX Bank and is now owned by XXXX and serviced by AES, I have no idea where this loan has been and who actually owns it. I would think that AES collecting on a loan they cant prove ownership of would be fraud and they should give any money paid back to me.
I have attempted to make payments and stay current with American education services ( my loan servicer for private student loans ) and this loan is to the point where I can no longer manage paying it. I am a XXXX veteran living off of my XXXX pay and my cosigner was medically retired and is now living of social security and they can not afford for me not to pay this loan. The issue is that my actual lender who claims to own the loan is called national collegiate trust. The company buys up old debt and then collects on it, I never actually had a loan with XXXX but they bought my loan. I now have no relief and can not get in touch with anyone at this company.
AES has been suing individuals who owe them for the past few years and many of these cases have been thrown out because once the case goes to court they can not provide proper proof they actually own the debt, and the borrower case is dismissed in many of these cases. My issue is I have not defaulted to this point, but because of my limited income I have no choice. I just cancelled my Automatic Monthly Payment for XXXX and hope from this complaint I can finally get some relief. National collegiate trust needs to be held accountable and they need to prove they bought my loan. There are thousands of people in my same position just looking to get some assistance and speak with XXXX about their loan and try to lower payments.
I have never held an account with XXXX XXXX XXXX If XXXX holds paperwork from previous loans, that information should be provided, showing a complete assignment of the debt from the original creditor. XXXX XXXX bought and securitized student loans. These securitized notes were then sold to debt investors. XXXX XXXX then hired collection agencies to pursue debtors for collecting what they considered to be outstanding debts. Federal laws mandate collectors to possess the documents that prove debts they want to collect are indeed owned by the people theyre pursuing. Over 2,000 collections lawsuits that were filed on behalf of the trusts were in violation of the laws. In these lawsuits, the trusts do not have or can not find the documentation necessary to prove either that they own the loans or that the consumer owed the debt. Valid affidavits must be signed by a witness with personal knowledge of the consumers account records. But such affidavits dont exist for any of these lawsuits.
Employees completed and notarized sworn legal documents for lawsuits brought on behalf of the trusts. XXXX XXXX also filed at least 486 collections lawsuits after the statute of limitations had expired. If there is a class-action lawsuit to help those negatively impacted by XXXX XXXX and its debt collector who sued thousands of students by relying on false or misleading legal documents and couldn't prove that those being sued were the actual owners of the loans in dispute I would like to be included, compensated for damages, and have the following AESXXXX account removed from my credit report : AES/XXXX XXXX XXXX in the name of XXXX XXXX XXXX.
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12/09/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
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Web |
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XXXX. FEDLOAN SERVICING Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your XXXX and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX.
I immediately disputed this information with FEDLOAN SERVICING and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor, or a credit issued to the obligor. ( 5 ) A computation error or similar error of the accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( XXXX ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by the creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by the creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by the creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open-end consumer credit plan as late for any purpose unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers, and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA, and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years ' worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements, or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I, therefore, demand these late payments are removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I, therefore, am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXX XXXXwa XXXX
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10/01/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Dear Sir or Madam, 1. AES/ESA Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 60 days late on this account in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with AES/ESA and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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10/28/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
Dear Sir or Madam, 1. FEDLOAN Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXXXXXX XXXX XXXXXXXX, Iowa XXXX
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12/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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|
Web |
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FEDERAL LOAN SERVICING Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 90 days late on this account in XX/XX/XXXX and XX/XX/XXXX.
I immediately disputed this information with FEDERAL LOAN SERVICING and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, XXXX XXXXXXXX
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12/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
I transferred my loans over to XXXX XXXX XXXX in XX/XX/XXXX to start getting a count of qualifying payments for the XXXX XXXX XXXX XXXX. I always re-submit my income or a copy of my paycheck to ensure I 'm on the appropriate payment plan that qualifies for PSLF each XXXX. Knowing I would be transferring my loans to XXXX XXXX, I called both my current servicer, XXXX, and XXXX XXXX to ask what I should do about re-qualifying and transferring my loans. Both suggested I re-submit paperwork for the IBR request to renew my payment plan. I submitted this paperwork in early XXXX XXXX with XXXX, knowing my current plan expired in XXXX. Mid-XXXX XXXX, I had not heard about the transfer of my loans. I wanted to inquire that my IBR request was processed, submitted and being transferred with my loans so that I would not miss a qualifying payment due to the long process of transferring loans. XXXX said they were unable to view any of my loan information any longer since my loans were in the process of transferring to XXXX. XXXX says it takes 60-90 days for a transfer to go through and that they would not have any of my information until after that time. XXXX said that if I completed an IBR request prior to the transfer ( as I had done ), the request should send with my transfer and not be lost. OnXX/XX/XXXX my loans were officially transferred to XXXX. I called to inquire about my IBR request and they said they did not have one. My current payment plan expired at the end of XXXX XXXX and I needed to resubmit to see if I could continue on my plan. I had to submit a second XXXX request with my tax information. They said this IBR request would take another 60-90 days to process before I could make qualifying payments. I spoke with a manager and was able to get my IBR request expedited so that I would not miss a qualifying payment. At this time, I also asked to change my payment date from the XXXX of the month to the XXXX of the month. I put this request in on XX/XX/XXXX. The agent told me I would make a XXXX XXXX payment and then XXXX XXXX payment, then a XXXX XXXX payment. When I called on XXXX XXXX, XXXX they said my XXXX payment was no longer. Essentially, that I would be dismissed of my XXXX payment and not making another payment until XXXX XXXX, XXXX. This is burdensome because I am allowed to make a monthly PSLF payment each month. If I do not make a payment one month, my loans accrue interest. Since XXXX XXXX, XXXX I have called and spoken to 4 different supervisors requesting that I am allowed to make a XXXX payment, per my payment plan. Each supervisor says they will put in an email request, but no one is able to verify that these emails have been sent and I have not heard any response. XXXX says customers are not allowed to speak to those who approve requests, customers are not allowed to be cc 'd on emails to verify requests have been sent and there is no way for another employee at XXXX to confirm if an email request has actually been sent. Below are my notes regarding this issue. It seems fraudulent for them to prevent me from making a qualifying payment in XXXX. They say it can take 60-90 days to process a request to make a qualifying payment for a month. During this time am I supposed to accrue interest on their mistake? Why can XXXX decide to take a month of qualifying payment away? If changing your monthly payment date results in this, why is the customer not informed? This organization provides different information each time I call. I am given false information and receive no support in making solutions. Anything that is asked for takes 60-90 days for any type of response.
XX/XX/XXXXCalled to ask why my IBR payment plan has not been processed.
XXXX XXXX - Says she will expedite my IBR request since it was originally submitted in XXXX and lost when my loans were transferred from XXXX to XXXX. I also asked to change my payment date from the XXXX to the XXXX. XXXX says I will be making a payment on XXXX XXXX and again on XXXX XXXX.
XX/XX/XXXXXXXX XXXX XXXX my next payment will not be until XXXX XXXX, skipping my XXXX payment. I asked to be transferred to a supervisor as I want to make a payment each month to avoid accruing interest and missing a qualifying payment for my PSLF.
XXXX Ha - direct line XXXX ext. XXXX XXXX business days until my IBR monthly statement is processed. Says XXXX statements are not available until 20 days before. I would have to call back on XXXX XXXX to see if I have a XXXX XXXX payment.
XX/XX/XXXX XXXX XXXX XXXX submit override request asking if I can make a qualifying payment in XXXX. I should receive a phone call from someone with XXXX within the next few weeks ( mid XXXX ).
XX/XX/XXXX XXXX XXXX For this XXXX payment I was not billed. XXXX is going to email PSLF and ask them to bill me. The payment will either be the previous payment or the current payment. I have requested a call from XXXX with an update and XXXX is putting this in the email. XXXX says I should receive a phone call by next week.
XXXX/XXXX/XXXX Been one week and have not received a phone call.
XXXX XXXX Asked for him to transfer me to a manager.
XXXX XXXX XXXX will email XXXX about creating a XXXX bill and will call me back by XXXX. There is a 15 day leeway to make payments for XXXX after the due month. XXXX says he can not verify that XXXX or XXXX put in a request for my XXXX payment.
XXXX/XXXX/XXXX XXXX returned my call and left a message because I missed it. I called back and was connected with XXXX and then asked to be transferred to a supervisor.
XXXX XXXX says she will be putting in another email request of the override request ( my XXXX request ) about my XXXX bill. XXXX says this will take 60-90 days. XXXX says I will not receive a call back until 30-60 days about the status of my request. There is no way for me to receive information or an update on my status in the interim.
|
10/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
Dear Sir or Madam, 1. FEDLOAN Account Number:XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX BCC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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10/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
Dear Sir or Madam, 1. FEDLOAN Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 30 days late on this account in XX/XX/XXXX, XX/XX/XXXX.
I immediately disputed this information with FEDLOAN and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau po box 4503 Iowa City, Iowa 52244
|
12/03/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
|
|
Web |
|
1. FED LOAN SERV Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your XXXX and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me XXXX days late on this account in XX/XX/XXXX.
I immediately disputed this information with FED LOAN SERV and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you XXXX have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( XXXX ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than XXXX days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the XXXX. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent XXXX not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount XXXX not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than XXXX ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor XXXX not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor XXXX not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than XXXX days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and XXXX years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have XXXX days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
11/30/2021 |
Yes |
- Debt collection
- Credit card debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
1. FEDLOAN SERVICING Account XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account in XX/XX/XXXX.
I immediately disputed this information with FEDLOAN SERVICING and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/XXXX XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
12/02/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
1. FEDLOAN SERVICING Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account.
I immediately disputed this information with FEDLOAN SERVICING and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/1994 XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
|
11/30/2021 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was result of identity theft
|
|
Web |
|
1. Fedloan Account Number : XXXX Please correct this inaccurate information on my credit report. I recently pulled my credit report from your Bureau and my attorneys and I had a chance to go over my credit report and in amazement, that you have decided to report me 120 days late on this account.
I immediately disputed this information with Fedloan and the results of the investigation came back " verified ''. Not only was I never late on this account, but according to the Fair Credit Reporting Act ( FCRA ), the information furnisher is required to notify me of the insertion of negative listings. Since I have disputed the lates with the creditor, and you obviously " verified '' them, I am very curious as to what kinds of " records '' you may have for this alleged account. I am very confident that you are in violation of the ( FCRA ) and ( FCBA ) sections ( 1666, 1666a. 1666b., and 1666c. ) as stated below : 1666. Correction of billing errors ( b ) Billing error ( 4 ) The creditor 's failure to reflect properly on a statement, a payment made by the obligor or a credit issued to the obligor. ( 5 ) A computation error or similar error of an accounting nature of the creditor on a statement. ( 6 ) Failure to transmit the statement required under section 1637 ( b ) of this title to the last address of the obligor which has been disclosed to the creditor, unless that address was furnished less than twenty days before the end of the billing cycle for which the statement is required. ( 7 ) Any other error described in regulations of the Bureau. 1666a. Regulation of credit reports ( a ) Reports by creditor on obligor 's failure to pay amount regarded as billing error After receiving a notice from an obligor as provided in section 1666 ( a ) of this title, a creditor or his agent may not directly or indirectly threaten to report to any person adversely on the obligor 's credit rating or credit standing because of the obligor 's failure to pay the amount indicated by the obligor under section 1666 ( a ) ( 2 ) of this title, and such amount may not be reported as delinquent to any third party until the creditor has met the requirements of section 1666 of this title and has allowed the obligor the same number of days ( not less than ten ) thereafter to make payment as is provided under the credit agreement with the obligor for the payment of undisputed amounts. ( b ) Reports by creditor on delinquent amounts in dispute ; notification of obligor of parties notified of delinquency If a creditor receives a further written notice from an obligor that an amount is still in dispute within the time allowed for payment under subsection ( a ) of this section, a creditor may not report to any third party that the amount of the obligor is delinquent because the obligor has failed to pay an amount which he has indicated under section 1666 ( a ) ( 2 ) of this title, unless the creditor also reports that the amount is in dispute and, at the same time, notifies the obligor of the name and address of each party to whom the creditor is reporting information concerning the delinquency. ( c ) Reports by creditor of subsequent resolution of delinquent amounts A creditor shall report any subsequent resolution of any delinquencies reported pursuant to subsection ( b ) to the parties to whom such delinquencies were initially reported. 1666b. Timing of payments ( a ) Time to make payments A creditor may not treat a payment on a credit card account under an open end consumer credit plan as late for any purpose, unless the creditor has adopted reasonable procedures designed to ensure that each periodic statement including the information required by section 1637 ( b ) of this title is mailed or delivered to the consumer not later than 21 days before the payment due date. Because I take my credit very seriously, I contacted every name and account that was listed on the report. I was again very shocked by the multiple names, account numbers and figures. Included with this letter, is every letter written to those who have hampered my ability to obtain credit. I believe that any judge that looks over the report would agree that it is a violation of both the FCRA, CCPA and FACTA. The following accounts were listed on your report and I have demanded from them a full accounting and five years worth of records to see if their accounts were in violation of the FAIR CREDIT BILLING ACT ( FCBA ). We also demanded signed contracts, agreements or any legal paperwork that would tie us to the following accounts. Under the FCRA, you are required to conduct an investigation on this account if I request it. I DEMAND to see all 100 % verifiable proof that I was indeed Verifiably late on these accounts and the creditor fulfilled its obligations under ( FCBA 1666 ( a ) ( 2 ) ), As I was never notified of a billing delinquency on my accounts, which the creditor must do under section ( FCBA1666 ( b ) ( 6 ). I DEMAND to see proof that I was mailed my statement to the correct address notifying me of both payment due date and delinquency of payment on the account. If you can not provide 100 % Verifiable proof and proper documentation that the CREDITOR fulfilled its obligations under the ( FCBA ) and ( FCRA ), I therefore demand these late payments be removed from my account or I will be forced to be in contact with the Attorney General of my State and the Consumer Financial Protection Bureau. I therefore am submitting my written request to you to conduct an investigation. Per the FCRA, you have 30 days to conduct this investigation and respond to my request. If you do not respond within this time period, per the FCRA, you must remove this negative information. Thank you for your time, XXXX XXXX SS # : XXXX Date of Birth : XX/XX/1989 XXXX : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
|
07/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have a previous complaint against this same entity, FedLoans : XXXX. This issue is different, but perhaps they are screwing with me as a result of my prior complaint to you ( and my many complaints to them in the interim ).
My current issue is that FedLoans appears to have deliberately refused to discharge my loans. In the interest of not going into the many years of difficulty with FedLoans, the following is a summary of the past year : On XX/XX/XXXX, I received notification from FedLoans that they had done a comprehensive review of my eligible and qualifying payments based on changes to the Public Service Loan Forgiveness Program made by the Department of Education. By way of background, after 120 qualifying loan payments ( essentially 10 years ) in public service employment, loans are supposed to be forgiven under that program. FedLoans review letter said I had 122 eligible payments, but that only 116 had been qualified/certified. In short, it seemed like they had recounted all of my payments through the last date I certified my employment ( XX/XX/XXXX ), and that only the six ( 6 ) month period from XX/XX/XXXX through XX/XX/XXXX needed additional certification ( i.e. those six payments were " eligible '' but not qualified '' ). If I certified my employment for that period, I would have 122 qualifying payments! Hooray!
Because in theory I now had 122 of the 120 loan payments required to discharge my loans, on XX/XX/XXXX, I submitted a final employment certification form to FedLoans and application for forgiveness ( it is the same form, you just check a different box ).
Despite receiving the notification they had done a complete review of my loan payments only a couple of weeks before, I did not hear anything back from them.
On XX/XX/XXXX, I wrote to ask what they were doing. I did not receive any response.
On XX/XX/XXXX, I wrote a second time to ask what they were doing and why it was taking them so long to certify the 6 remaining payments and discharge my loans.
On XX/XX/XXXX, I received a response by e-mail that they had recieved my application on XX/XX/XXXX, and that I would receive something once they finished their review.
On XX/XX/XXXX, I received an e-mail from the Department of Education that my loans would be transferred to XXXX beginning early XXXX, but that the process could take all the way through the summer.
On XX/XX/XXXX, almost 3 months after I submitted the application for forgiveness, I received notification from FedLoans that they had completed their review! The letter was dated XX/XX/XXXX. The letter said I did not qualify for forgivness. It said I now had 128 eligible payments, but only 119 of them had been " qualified. '' The second page of the letter showed their records of my employment. They counted up until XX/XX/XXXX ( the date of my previous certification of employment ), and then they counted only the XX/XX/XXXX date. In other words, they only gave me credit for one additional date of employment ( the date of my application ), instead of for the full time period from XX/XX/XXXX through XX/XX/XXXX, which is the time period for which I had submitted certification of employment along with my application of forgiveness. Again. This took 3 months. They ignored the information on my certification and application.
On XX/XX/XXXX, I called FedLoans in the morning. The first person I spoke with told me that they didn't know why I had received a letter denying my application. Then they told me it was a mistake and I should ignore it. Then they said that on their end it showed my application was still being reviewed and I should again, just ignore the letter they sent me ( which said they had reviewed my application and denied it ). I asked this person to send me something in writing explaining this. They said they would need to transfer me to the public service forgiveness line ( which was the line I called in the first place ). While on hold, I elected to get a call back rather than sit on hold longer. I missed the callback. When I called back, I sat on hold for about 20 minutes. I explained what happened and was transferred back to the public service forgiveness line. I sat on hold for over an hour. The next person who answered listened as I explained what happened. Then she put me on hold. She came back a few minutes later to let me know she was talking to her supervisor. Then she put me on hold. When she came back she said she did not know why they only counted the one day from my application for forgiveness. She said she had submitted for all of my payments to be reviewed again ( as an aside, this will be the third, or maybe fourth time?, in the last year they have recounted everything ( I requested it the first couple of times ) ). She said it would take at least 10 days for FedLoans to even know they needed to review my account, and after that it could take a long time for the review to be completed. I explained this does not make any sense. They had notified me they had done a comprehensive review in XXXX and I sent in my application in within a couple of weeks thereafter. They should not have to do anything other than count the remaining payments and see if they are greater than 120 ( they are much greater. They know it ).
In short, there is no way for them to have done this on accident. They waited 3 months to add one day to my qualified loans. They ignored the information on my application and denied it without reason. Now they are going to review everything again, which will take months, and it seems like my loans will likely be transferred to XXXX before they finish the review ( if they even begin reviewing this at all ). There is no way for that to be an innocent mistake. They are acting in bad faith and there is nothing I can do to make them stop and process my application.
|
11/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/XXXX, I spoke with customer service agent XXXX from AES. XXXX apologized for the mistake that AES made by sending me a letter stating that I was ineligible for the XXXX payment plan because my loans were " private loans ''. XXXX then informed me that I was ineligible for the XXXX payment plan not because I had " private loans '' but because I made too much money with my combined XXXX. I was devastated by all of this. I did not see how I could stay in the Standard Payment Plan, which I could not afford. I knew AES was incorrect to state that I had private loans. I also learned from my research that I had other options other than the Standard Payment Plan regardless of my combined XXXX. AES had been managing my account for nearly 10 years XX/XX/XXXX to XX/XX/XXXX. AES should have known what I was eligible for.
Because AES denied my access to XXXX in XXXX, I panicked because of exorbitant interest capitalization that was occuring on my XXXX loans, capitalization that I now question whether it was legal or not. Because I felt like I did not have any other payment options than the Standard Payment Plan that I had been in for more than 30 years, I would have to continue to forbear and rack up interest. I had other payment plan options but AES wrongfully denied me access to the other payment options. Because of the malfeasance of AES and their inability to correctly service my account and avail me the opportunity of a different payment plan, which I had a legal right to, I decided to consolidate with the Dept of XXXX FedLoan servicing to take advantage of the Cares Act.
What is purely insane about all of this, is that this would not be my first Direct Loan Consolidation with these same exact loans. I had already done this same Direct Consolidation back on XX/XX/XXXX with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX ACS ) which closed their operation in XXXX. I am perplexed how my FFEL Loans could be consolidated to Direct Consolidation Loans and then in less than 2 months on XX/XX/XXXX my Direct Consolidation Loans with the Dept of Ed and servicer XXXX were turned back into XXXX consolidated loans serviced by ASCENDIUM EDUCATION SOLUTIONS , INC with unknown entity Loan Contact Type listed simplay as : Current Guaranty Agency. This seems illegal to me but how do you hold the Federal government and or Servicers that are hired by the federal government accountable for malfeasance?
After finding out the above information regarding the two quick but very different consolidations of my loans, I thought to myself, its like my loans were being washed by the Dept of Ed and laundered/auctioned out to the highest bidder unbeknownst to me. I wonder how many other borrowers had this happen to them unknowingly. I found this information out after realizing I could research the history of my loans on the XXXX website. This is a separate complaint that I have addressed in another CFPB complaint. Complaint Number XXXX. Date filed XX/XX/XXXX.
In XXXX and XXXX, I hit a financial low as my work load was decreased and so was my paycheck amount. on XX/XX/XXXX, I applied for Student loan XXXX XXXXXXXX but was denied based on the paystub I had submitted. During these years I definitely should have been steered towards an XXXX payment program which I would have been eligible for. The clinic where I work was bought out and I was unemployed. That occurred in XX/XX/XXXX. In XX/XX/XXXX, I had a family emergency which would require me to be a primary caregiver for a few months. On XX/XX/XXXX AES denied a student XXXX XXXX XXXX XXXX because they said they were unable to determine my monthly gross income. I faxed AES the Mandatory Forbearance request Student Loan Debt Burden form they requested with my stated income but they still denied my request. I stated on that form my monthly income of {$2000.00} and I also included in the fax a copy of my paystub. Yet this was not enough information for them. It was obvious to me that I was eligible but not to them.
In XXXX, I called AES and inquired about the XXXX payment plan. I was told by an agent at that time to lie and state that I didn't have access to my spouse 's XXXX. I never followed through with applying because the agent told me to lie in order to get the lower monthly payment under the IDR payment plan. I believe the conversation was recorded. Based on my handwritten notes of the conversation from that day, I spoke with XXXX on XX/XX/XXXX. She told me that to be eligible for the XXXX I would need to state no access to my spouse 's income to get the lower monthly payment. ( see hand written notes ) Basically, I believe I have been scammed repeatedly by XXXX XXXX and AES with multiple forbearances/deferments when I could have been in an XXXX payment plan years ago. I could have had an adjustable monthly payment that would have accurately reflected my yearly financial income. But instead, I racked up thousands on interest capitalization from AESs repeated steering of me into multiple forbearances and deferments when my monthly payment could have been adjusted to meet my monthly XXXX. I feel like this is negligence on their part, that they did not service my loans properly and in accordance with the law AND that they did not have my best interest at heart but their own interest. Lastly, I believe that my account has been so mismanaged over the years that the XXXX subsidized and XXXX unsubsidized loans have been treated like private loans and thus incurred wrongfully applied interest capitalizations. Also, interest capitalizations that shouldn't have occurred due to forbearances. I have attached just some of the documents to support these claims and would be happy to email more documents per your request. I believe AES practices predatory servicing based on my own personal experience!
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10/19/2021 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
1. 10 XXXX XXXX XXXX XXXX bal. {$380.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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08/06/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. FEDLOAN bal. {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXXXXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
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08/06/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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|
Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX , XXXX , and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with The XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. FEDLOAN bal. {$63000.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXXXXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
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10/29/2021 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt was result of identity theft
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Web |
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Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX XXXX and XXXX. This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C . 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts.
1. AES/ XXXX bal. {$0.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXXXXXX, Iowa XXXX
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07/26/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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RE : Attentively review my formal writ composed declaration of not proven complaint misinformation that is all or in part : deficient of the adequate current status in the fullness of TRUTH, ACCURACY, COMPLETENESS, TIMELINESS, documented OWNERSHIP, certifiable RESPONSIBILITY, or otherwise irrefutable, complaint obligatory, and regulatory requisite reporting thereby mandating your immediate actions to rectify and remedy and any infractions behavior ( s ) by retaining or returning to demonstrate TRUE, CORRECT, COMPLETE, and COMPLAINT METRO 2 data field formatted reporting!!! I am a victim of identity- theft, I am writing to request that you block all accounts disputed as fraudulent on my credit reports with XXXX XXXX XXXX , and XXXX This information does not relate to any transactions I have made. I did not give anyone authorization or consent to use my personal information. I hereby exercise my legal rights enacted by Congress and The Federal Trade Commission, which explicitly states when a victim of identity-theft dispute a fraudulent account on his/her credit report it shall be honored by all credit bureaus and all fraudulent information should be blocked within 4 days and proper notification shall be given to all data furnishers pursuant to section 605b of The Federal Fair Credit Reporting Act. Failure to comply shall lead to complaints being filed with XXXX XXXX XXXX XXXX, Consumer Financial Protection Bureau, and Attorney General stating your companys unlawful collection practices, misrepresentation of creditworthiness, defamation of character, and noncompliance to abide by laws enacted by Congress to protect victims of identity-theft who's credit been impacted by acts of fraud. Because I know my rights under THE FAIR CREDIT REPORTING ACT, CONSUMER CREDIT PROTECTION ACT ( CCPA ), and FAIR and ACCURATE CREDIT TRANSACTION ACT of 2003 ( FACTA ). I will be taking action. I also know my rights under this paragraph of Section 312 of the FACTA LAW : SEC.312. Procedures to enhance the accuracy and integrity of information furnished to consumer reporting agencies. ( b ) duty of furnishers to provide accurate information. -- Section 623 ( a ) ( 1 ) of THE FAIR CREDIT REPORTING ACT ( 15 U.S.C. 1681s-2 ( a ) ( 1 ) is amended ( 1 ) in subparagraph ( A ), by striking " knows or consciously avoids knowing the information is inaccurate '' and inserting " knows or has reasonable cause to believe that the information is inaccurate '', and ( 2 ) by adding at the end of the following : ( D ) DEFINITION -- For purposes of subparagraph ( A ), the term 'reasonable cause to believe that the information is inaccurate ' means having specific knowledge, other than solely allegations by the consumer, that would cause a reasonable person to have substantial doubts about the accuracy of information. Policy states. According to the Fair Credit Reporting Act FCRA 611 ( 15 U.S.C 1681 ), Procedure In Case of Disputed Accuracy. ( a ) Reinvestigation ( 1 ) Reinvestigation ( a ) In general. Subject to Subsection ( f ), if the completeness or accuracy of any item of information contained in a consumers file at a consumer agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, free of charge, conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller. Therefore, my position is being clearly stated, these accounts do not belong to me, meaning that you are reporting inaccurate account information within my credit file. The fact that these are inaccurate account information means that you, this credit-reporting agency, are reporting incorrect accounts. 1. FEDLOAN bal. {$3800.00} I am well aware of my rights as a consumer. The Fair Credit Reporting Act requires that you, the credit-reporting agency report accurate and/or correct account information within my credit file. My credit issues are very specific, these accounts and/or items do not belong to me. This means that you are reporting incorrect account information within my credit report. It is this in mind that I request that these listed accounts and items be Blocked and Deleted. According to the Fair Credit Reporting Act FCRA, Section 1681c ( 2 ) Block of information resulting from identity theft. 1.Block. Except as otherwise provided in this section, a consumer reporting shall block the reporting of any information in the file of a consumer that the consumer identifies as information that resulted from alleged identity theft, not later than four ( 4 ) business days after the date receipt by such agency of 1. Appropriate proof of identity of the consumer ; 2. A copy of an identity theft report 3. The identification of such information by the consumer ; and 4. A statement by the consumer that the information relating to the transaction by the consumer. I have provided all of the above listed four ( 4 ) items within this package. Therefore, I expect these listed accounts to be deleted and blocked within ( 4 ) business days. This is clearly an identity theft issue. I am also entitled to receive a free copy of my credit report, so I am requesting a free credit report and that all of these accounts, public records items, and inquiries be permanently blocked and deleted. Enclosures : Identity Theft Report Proof of Identity Copy of Account Statement showing Fraudulent Items FTC Notice to Furnishers CC : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX, Iowa XXXX
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01/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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|
Web |
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On XX/XX/2018 I was let go of my position so I immediately submitted an income-based repayment to the federal student loan office my payment at the time was {$160.00} a month. Once I submitted my paperwork they took me off of income based repayment and they raise my monthly payment amount to {$260.00} how I was expected to pay {$260.00} a month when I had just lost my job I don't know luckily I have a car so I worked for XXXX in order to make that money I made as many payments as I could in XX/XX/2018 I got a job with the XXXX I worked with the XXXX for 3 months before putting in my two weeks notice because it was a very toxic environment and it was not the type of environment that I wanted to be working in I was being bullied at work by my co-workers who are in the training and they were saying things like they would kill themselves if they had to sit next to me and making fun of people and talking badly behind other people 's back when I brought it up to my supervisor and management they did absolutely nothing to correct it. So I put in my two weeks notice and I was let go immediately. I got another position with the XXXX XXXX XXXX XXXX making {$11.00} an hour plus tips. I worked there for three weeks and then I got into a car wreck a deer came out of nowhere and hit the side of my vehicle just as the deer hit me I turned to make a left turn and I stopped to check on the damage will Justice I made that left turn to pull into the church so that I can look at the damage some other vehicle came out of nowhere and hit the back of my car my car had to be taken to the Collision company and I was fired the very next day because I called in because I couldn't get to work I live 45 minutes away from a bus stop. During this time I had applied for income-based repayment three times and they kept raising how much I owed every month first they raised it by XXXX dollars then they asked me to pay {$280.00} a month in XX/XX/XXXX they asked me to pay {$340.00} and right now my father being the generous person that he is assisted me and paid off an entire student loan for me about {$3600.00} he made this payment on the XX/XX/XXXX the payment has not been processed and did not go through until yesterday the XX/XX/XXXX because of this processing of this payment my income based repayment recalculation has yet to be recalculated they want me to pay {$280.00} even though I just made a {$3600.00} payment. I have even written letters to the student company explaining to them that last year had been very difficult for me I had never been fired and yet in one year I was fired twice. I'm pretty much at my Wit 's End and I'm tired of dealing with them not to mention the fact that last year in XX/XX/XXXX when I got fired my took pity on me paid off {$1000.00}. I owed {$22000.00}. He paid off {$1000.00} generously, so I owed {$21000.00} this was back in XX/XX/XXXX I believe. Now because I have been working XXXX all last year for 6 months I have been making as many minimum payments as I could my Dad paid {$1000.00} and XX/XX/XXXX said I could be a head by three months so I made about {$50.00} payments for XX/XX/XXXX, XX/XX/XXXX. By the end of XX/XX/XXXX had already started my position with the XXXX so I was able to make the {$50.00} payment in XX/XX/XXXX because I was paid ahead. However I still owe {$21000.00}. How is it that I'm making payments and I owe more than what I did since XX/XX/XXXX when my father paid {$1000.00}? Also they raised my interest rate without telling me and without notice. This wouldn't be so frustrating if it weren't for the fact that I have been busting my XXXX to pay off my student loans as fast as possible and yet the price still keeps going up even though I'm making payments and I'm paid ahead so I think there's something wrong with the student loan department and I think they're stealing money from students and I'm lucky that I owe only {$21000.00} because I can just imagine the frustration of people who are paying {$500.00} a month on their student loan payment and yet there's nothing there student loans go up because they asked to be put on an income-based repayment plan it makes no sense to me and so I want to report this to you but I also want to report this and find a pro bono lawyer because I think they're stealing money from people in this needs to be investigated ASAP. The woman that I talked to even told me she would help me out because I was very nice but she said for other people if they're rude I make it even more difficult for them she told me this over the phone and I'm not sure what her name is but I thought that was extremely unprofessional because it doesn't matter if a person is rude or not student loans are very frustrating and it's no wonder that we are seeing more school shootings we are seeing more people freaking out and doing horrible things to each other and it's because we're constantly under stress from people who just want to take money from you and steal from you like the federal student loans are doing to me so now I'm taking out the measly {$3000.00} I have in savings I'm XXXX years old and I have {$3000.00} in life savings okay because of my student loans and I'm going to take out those measly {$3000.00} so that I can pay off yet another student loan that way that's one less loan to worry about but guess what that leaves me with a XXXX emergency savings that leaves me with XXXX savings XXXX years old, over 15 years of full-time work and I barely have {$3000.00} to show for it. How am I supposed to make it through life how am I supposed to retire and I'm lucky because I don't have kids I'm not married but I can just imagine the people who have children and who are married. Something needs to be done and it needs to be investigated
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09/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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To whom it may concern : As of today, my student loan account is 5 days past due, but I have been attempting to get an explanation of why my monthly payments have increased from {$190.00} in XX/XX/XXXX to {$870.00} in XX/XX/XXXX. In shock, I initially contacted XXXX for an explanation, and spoke to several agents over the past few months. I was told that the change was a result of me getting married in XX/XX/XXXX, where consequently my wife and I filed a joint tax return in XX/XX/XXXX. XXXX explanations maintained that our combined gross household income was taken into consideration for recalculating my student loan payments when I submitted the forms to recertify for the Income Based Repayment ( IBR ) Plan and for the Public Service Loan Forgiveness ( PSLF ) Program. I want to point out that my wife makes 45 % more than I do annually, and our household income has increased by that much if you look at our latest tax records. Moreover, my wife XXXX XXXX to our XXXX boys this past XXXX, and according to XXXX, because my family size has now increased, that also may explain why my monthly payments I have significantly increased. This is perplexing to me because my disposable/discretionary income has dramatically decreased because due to my family having other significant financial burdens, such as a mortgage payments, daycare costs for our XXXX boys, hospital bills, monthly insurance payments, car payments ( we had to buy a bigger car for our bigger family ), and so forth. Moreover, I understand the IBR Plan generally charges 10 percent of discretionary income. The newly calculated monthly payment is beyond that 10 percent for my family. As such, I fail to understand how XXXX can ask me to go from paying {$190.00} a month to {$870.00} simply because I got married and had kids.
Earlier this month, while speaking again with another XXXX agent over the phone and her supervisor in hopes of having my monthly payment lowered to something more manageable, I was instead encouraged to complete a form and make a Mandatory Forbearance Request based on Student Loan Debt Burden, as well as resubmit another application for Income Driven Repayment Plan. This would mean that in the meantime I would defer my payments while the interest on my student loans continues to climb and lead to the principal balance I owe growing ever more astronomically. This also does not make sense to me. I want to meet my obligations and pay the debt I owe. I do not want to jump through hoops every year to ensure that I meet those obligations. However, I find the rationale behind how my latest monthly payments have been calculated to be extremely short-sighted and simply unfair. My wife and family should not be penalized for my student loan obligations. After failing to come to any resolution over the phone with XXXX, I wrote a formal letter politely requesting XXXX lower my monthly payment to something we can afford, and I offered a figure that I felt was fair and reflective of how much our income increased -- $ XXXX/month, which is an 84 % increase from the last payment I submitted. My letter yielded no response from XXXX. Instead, they processed the Mandatory Forbearance Request form and as of today my monthly payment figure stands at {$870.00}. Under the PSLF program I qualify for, if I were to make these payments over the next 20 years, I would pay off my principal balance, which is currently {$100000.00}, before any of it can even be forgiven. How does this make sense? Where is the forgiveness?
Additionally, XXXX records do not correctly account for all the payments I have made since I was enrolled in the PSLF program in XX/XX/XXXX. In fact, they have asked me to go through my own records and account for all the payments I have made in order to rectify the discrepancies. This is yet another unnecessary burden to put borrowers through, and I personally feel it is a deceptive tactic on the part of the U.S. Department of Education and XXXX to inaccurately account for borrowers payments and therefore, force us to pay more in the end. What is worse, borrowers who can not afford their payments are not allowed to negotiate or settle on fairer terms, but instead given the option to put their loans in deferment and forbearance, and that only continues to hurt them in the long term.
In summary, because XXXX refuses to work in kind with me and has threatened to report my delinquent status to credit agencies I am filing a complaint with the Consumer Financial Protection Bureau ( CFPB ), and writing formal complaint letters to my congressman/congresswoman, attorney general, senators including Senator XXXX XXXX who has openly and repeatedly called for a total overhaul of the student loan system.
I am a public servant, and I work diligently on a daily basis to protect the public and environmental health, my community, my family. Compared to others who work in my position in other jurisdictions, I do not get paid very much. In fact, my wife and I are barely getting by on what we make. The PSLF program is meant to help people like me, but instead I feel like I am being punished, and my reasonable concerns are not being adequately considered. And based on my research of people in similar positions, there are a multitude of us who are beyond frustrated. Nevertheless, I remain open to negotiating a manageable monthly payment with XXXX, and do not ever want my account to be in Delinquent status. I find it interesting that it openly states on the XXXX website for borrowers who have trouble paying, We are here to help ease that stress and find a solution that works for you and your budget. Based on my experience, however, they have not been there to help and find a solution.
Sincerely, XXXX XXXX.
XXXX XXXX
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10/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX To Whom It May Concern : Please refer to complaint ID # XXXX-XXXX for previous information about this current complaint.
I wanted to write to you to follow up on the response that Fed Loan Servicing has recently provided. I have already called them directly many times throughout the summer, talked to several Ombudsman representatives, and tried to resolve this issue through Congressman XXXX office only to be told the same unfair information, which I really find preposterous. I have recently contacted Senator XXXX office as well. The fact that they can raise rates and extend payment time is totally unfair and unjust. Especially, when the only action I performed was to fill out an application to ask for loan forgiveness to help with the financial hardships I am currently experiencing. If my application did not meet the criteria for loan forgiveness I can not comprehend why my payments and term could not remain the same as before, as opposed to now being set at a higher amount or a longer term, creating more of financial burden for myself and my family. I will be turning XXXX years old this year, and I have worked very hard in obtaining my degrees, working full-time and raising a family. By completing the PSLF application for Loan forgiveness, I was looking for help. Unfortunately, to my dismay due to unclear terms and conditions in the fine print on this application, I feel unjust practices have been put in place and take advantage of those individuals like myself who struggle to make a better life for themselves. Instead of relief, they have increased the cost to pay off the education that I worked so hard to complete.
In response to Fed Loans communication, I would like to say at XXXX I have XXXX XXXX XXXX for small print even with glasses. The application was filled with small print and language that was not only difficult to see/read, but language and terms that were hard to understand. I did not see or read anything that said my loan would be in forbearance, or that servicer or payment would change. Otherwise, I would have never applied. I did not understand the terms of what I was signing. The response about TEPSLF was incorrect. One representative had suggested that I send an email to have them review my application making me think this is what I was supposed to do, but after learning that this would not benefit me, I sent a follow up email that said my previous email was sent in error, and I was not interested in TEPSLF. The terms are income based and my payments would end around the same time as my original loan payments, so I am not sure why TEPSLF was offered as a suggestion in the first place. They continue to say they are waiting for my income, even after I have made it clear that I am not interested in an income based repayment plan.
In addition, during this whole ordeal the best part is that at the end of the ten years, roughly only {$120.00} would be forgiven if I was even approved for the program. I have been paying my student loan since XXXX, {$120.00} does not even cover a payment for one month. Although they continue to say, we understand and sympathize with her concerns they are continuing to extend my loan ten years or pay {$1000.00} more a year. The response also says they had to increase the amount, or extend the loan so that it is paid off in time. In XXXX my loans were consolidated. A payment of {$200.00} until XXXX were the original terms set by XXXX, so how could Fed Loan Servicing determine different terms using the same information XXXX had. It should be the same. Also, the response eluded to a short time the loan was in a bankruptcy stay. It did accumulate interest, but not {$10000.00} worth which is what they are asking me to pay until XXXX. No company can punish a person for seeking financial relief through bankruptcy or use that as an excuse to raise rates especially since they are unaware of the reasons that prompted the action in the first place.
Since I was denied loan forgiveness due to not having 120 consecutive payments, my loan should be returned to XXXX, or continue at the same repayment terms. I am a law-abiding citizen. I work hard as a XXXX XXXX XXXX in a poor underprivileged community, and I pay my bills. I am raising XXXX small children and am the primary caregiver of my mother in law who is XXXX years old and is XXXX XXXX XXXX XXXX XXXX My income is the main financial resource for my household. I can not afford almost a {$100.00} more a month, or agree to pay ten more years of this loan with the increasing cost of living each year, raising children. I have not made any payments to this company and will not until this situation is rectified especially that the response states that any payment over the money due will go to interest first. I have not received correct information from any representative that I spoke to thus far. I dont want any payments to be understood as in agreement with anything they have said or set forth since they have taken over my loan. At the end of one of their supervisors response ( Mr. XXXX ), he suggests to contact The Office of Legislation and Congressional Affairs, which I did two weeks ago only to be told by the representative, It is what it is. Clearly, an unkind response in that he does not have to come up with the funds to meet Fed Loans 50 % increase. I want my loan returned to XXXX under the same repayment terms. The stress and anxiety that this situation has caused is unbearable and unnecessary. The Public Loan Forgiveness program is a ruse, and should be replaced with a program that will really help hard working American people not take advantage of them because of lengthy hard to read fine print or terms that are hard to understand.
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06/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received an annual request from my student loan servicer, FedLoan, to re-certify for the Income Based Repayment program that I have been on for several years, along with my husband, who also has loans through FedLoan. The letter requested an application had to be submitted through the U.S. Dept of Education website " within 10 days '' of XX/XX/XXXX. I submitted my application on XX/XX/XXXX and my husband confirmed on his end through the US Dept. of Ed that the application was accurate on the same day as required. In past years, the US Dept of Ed website was able to transmit tax data automatically to FedLoan, but apparently this year the tool was not available. I did not receive instructions on the Dept of Ed website to forward or upload my supporting documents directly to FedLoan ( in fact if you try to submit an application directly to FedLoan their website directs you to the US Dept of Ed. ). My husband and I received letters from FedLoan saying our applications were incomplete. I re-submitted my application again, and filed my husband 's application for IBR for a first time, through the US Dept of Education website onXX/XX/XXXX ( within the 10 day window ) at about XXXX PST. I received a confirmation email on both from the Dept onXX/XX/XXXX. There was no indication that there would be a delay in transmitting the application to FedLoan, and no warning on any of FedLoan 's materials that there is a delay between systems which could impact the receipt date by FedLoan. I submitted supporting documentation ( XX/XX/XXXX Tax form XXXX ) for my husband and myself byXX/XX/XXXX directly through the FedLoan website " document upload '' but did not receive an email confirmation from FedLoan that the docs had been successfully uploaded. I called a few days later to check on the status of my application and was told the application would be processed and if there was any delay due to the IRS tool being down that FedLoan would consider my application timely. The customer service rep ran an estimate of what my new payment amount would be and it was about $ 550/mo for my loans based our family income. Several weeks later I continued to check to see if my application processed and the FedLoan website did not show a record of my supporting documentation upload, which I thought was concerning. I called again to ask about the status of my application for IBR and this time was told by a customer service rep that my application had been submitted past the XX/XX/XXXX deadline but was still processing. I explained that the letter states " within 10 days of [ XX/XX/XXXX ] and that my husband and I had submitted our applications and required supporting documents within 10 days ( on XX/XX/XXXX ). I received a notice from FelLoan on XX/XX/XXXX stating " Since we did not receive your complete annual documentation, your new payment amount is not based on your income and family size ; however your loans will remain on the Income Based Repayment ( IBR ) plan. Your new monthly payment of {$1000.00} is first due on XX/XX/XXXX. '' This is more than twice the monthly payment I have been making on my loan for the past year. My husband received a notice that he did not qualify for IBR but no reason was given. His monthly loan payment more than doubled from {$93.00} to $ 250+/mo. I called on several more occasions to see if our IBR re-certifications had been processed and was told that there was a significant delay on all borrowers applications for IBR due to the tax tool issue. I received and email from FedLoan on 6/6/2017 stating " We recalculated your monthly payment for the Income-Based Repayment ( IBR ) plan. Your total monthly payment amount is {$890.00}. We are sending you a letter with additional information related to the Income-Based Repayment ( IBR ) plan. I called FedLoan on Monday XX/XX/XXXX to tell them that this amount plus my husband 's $ XXXX/mo payment would not be affordable for us and asked why FedLoan had capitalized the interest on my loan and added it to my principal balance when I submitted everything on time ( capitalized interest of over $ 12K was added, bringing my student loans alone to $ XXXX ). FedLoan asserts that they did not receive the application from US Department of Education until XX/XX/XXXX putting me outside of the " tens days within XX/XX/XXXX '' due date. I explained that I had a confirmation email showing that I submitted on XX/XX/XXXX and they said that they do n't get data from the Dept of Ed for some period of time ( lag between systems ). I stated that it was not my fault that their systems did not work together this year and that the instructions to re-certify did not mention such a delay nor give accurate instructions to upload documents directly to FedLoan to avoid issues in the first place. I requested to speak to a supervisor at FedLoan. I spoke to XXXX ( Account specialist, employee number XXXX XXXX ) and asked her to remove the $ XXXX in capitalized interest because I had made a good faith effort to submit all materials on time and had been given conflicting and misleading information from communications regarding the IBR process by FedLoan and had been conflicting information during numerous ( 4+ ) calls to FedLoan . She said FedLoan would not remove the capitalized interest but she would initiate a " review ''. She stated again there would not be any chance of them removing the capitalized interest regardless of the outcome of the review. FedLoan also would not tell me on the phone how they had calculated our monthly payment amounts - the customer service rep stated that he was not allowed to disclose but that it was not based on my XXXX income ( IRS tax data as in past years ).
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05/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hello, XX/XX/XXXX, I called FedLoan Servicing to check on the Limited Public Service Loan Forgiveness Waiver application I had submitted. The deadline for this application is in XXXX of XXXX. The deadline is fast approaching.
At XXXX, XXXX XXXX after being on hold for three hours, " XXXX XXXX answered the phone. Her ID number is XXXX. XXXX did verify with me that they did have my form on file for the Limited Public Service Loan Forgiveness Waiver.
I asked XXXX what the holdup was for 88 payments that are showing as eligible payments but they need employment verification? Please note, I have submitted from all of my current and previous educational institution employers the paperwork to certify and verify my employment multiple times over the past several years. I have worked for a total of three qualifying educational institutions for the Public Service Forgiveness Program, full-time, since XXXX. Here they are listed below : XXXX XXXX XXXX XXXX, XXXX XXXX, TX : XXXX - XXXX XXXX University, XXXX, XXXX XXXX XXXX - XXXX XXXX XXXX XXXX University, XXXXXXXXXXXX XXXX XXXX XXXX - Current XXXX verified that my employment verification form for XXXX XXXX XXXX XXXX was received on XX/XX/XXXX. However, I have submitted this form a long time ago ; several years ago. XXXX told me that the XXXX XXXX XXXX XXXX employment verification form looks " ok, '' but it is " on hold '' because they are trying to verify everything from the Department of Education.
Please NOTE : I have submitted all employment verification forms for all three educational institutions to FedLoan Servicing multiple times throughout many years. Why is it taking years to verify my employment from a high school in Texas?
XXXX proceeds to tell me that " she is not seeing where XXXX University is a verified employer for my years of employment from XXXX - XXXX, so she is going to have to send this in for review. '' XXXX tells me that " there are specific people that process these applications and she can only look over an application and search in another system for any denials. '' Please NOTE : XXXX does confirm that XXXX University 's employment verification form is a file showing in my upload history within my FedLoan Servicing account. XXXX verified with me that XXXX University 's employment verification application has been processed and this employer does qualify as a Public Service Loan Forgiveness educational institution but that this employer is showing as " no employment verification '' status.
The most recent employment verification form I have uploaded into my FedLoan Servicing account was one pdf file containing both XXXX University and XXXX XXXX XXXX XXXX. Please keep in mind that representatives from both aforementioned schools from their human resources departments have completed these forms verifying my employment with these institutions. Again, I have submitted these forms multiple times to FedLoans Servicing over the past several years. So much so that when I contact these educational employers, they keep telling me " I've already completed this form for you. '' XXXX confirmed with me that the pdf file containing the two schools ( e.g., XXXX University and XXXX XXXX XXXX XXXX ) was scanned " ok '' and readable. This file was uploaded ( once again ) in XX/XX/XXXX.
XXXX said that the hold on XXXX XXXX XXXX XXXX is not going to affect the XX/XX/XXXX deadline on the Limited Public Service Loan Forgiveness Waiver Program.
XXXX confirmed that I have submitted all forms needed from all educational institutions ( e.g., XXXX XXXX XXXX University, XXXX University, and XXXX XXXX XXXX XXXX ) for the Limited Public Service Loan Forgiveness Waiver Program and the Public Service Loan Forgiveness Program, but that she needed to send my forms to be " relooked '' at for XXXX University and she couldn't find anything about XXXX XXXX XXXX XXXX.
Please keep in mind that I have submitted these employment verification forms for XXXX XXXX XXXX XXXX and XXXX University and even XXXX XXXX XXXX University multiple times over several years. Why is it taking many, many, years to verify my employment?
XXXX could not provide me any case number regarding my concerns, but she did verify that I had submitted all paperwork for my employment verification for all schools/universities by the deadline of XX/XX/XXXX regarding the Limited Public Service Loan Forgiveness Waiver Program per my " file upload '' feature in my online FedLoan Servicing account.
XXXX told me that she was going to submit a request through the system to get an update on verifying XXXX XXXX XXXX XXXX and XXXX University. She said she doesn't resend my documents but rather each document I have sent in has an identification number and for XXXX University that is showing denied for 120 payments is reference number XXXX. She told me that there was a duplicate application on file for XXXXXXXX University and one file has been approved already but it is now updating my payments.
XXXX said she will also submit a review request for XXXX XXXX XXXX XXXX, the reference ID is the same as XXXX University because they were submitted together. She said she will ask them why these two educational institutions are on hold.
I have 88 payments that are showing as " eligible payments '' but these payments are not counting towards my 120 payments under the Public Service Loan Forgiveness Program because it is showing they need to verify my employment. I have sent in this paperwork many, many times over many, many years and I want my employment verified and my payments updated in my online account.
Thank you, XXXX XXXX, XXXX.
XXXX ( XXXX ) XXXX
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11/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
My student loans were managed and housed with XXXX and I was placed on an Income Based Repayment Plan after I graduated college with payments of XXXX $ based on my income. This went on for two years. My loans came up for recertification of my IBR plan in XX/XX/XXXXwith XXXX at which time I was given my IBR payment amount of XXXX . I made my first payment to XXXX in the amount of XXXX $ as I was instructed to do. I had been in contact with XXXX XXXX XXXX working through the application for PSLF as I am a XXXX XXXX XXXX employee and had spent the previous 5-6 years employed at qualifying non profit organizations. I spoke with 5 or 6 different XXXX XXXX employees during this period of time asking a million questions as I was constantly getting different answers from the employees. I would be told that I ca n't pay a penny more than my IBR payment amount, I can pay any amount over that I want, all of my loans would qualify, the two loans I have that do n't qualify would n't be a problem I could leave them out of the program and just work towards the PSLF of my other qualifying loans without having to consolidate the loans. That is exactly what I chose to do as it was only two small loans that would n't be in the system. I verified this information several times with XXXX XXXX and was continuously reassured that all of my previous payments would qualify and the consolidation was not necessary to be apart of the program. Never was I instructed that if I did n't consolidate then none of my loans would qualify until I do or I would have taken out a private loan and paid off the two non qualifying loans prior to applying and transferring my loans to XXXX XXXX. Back to XXXX, my payment for XXXX was applied only to one loan instead of to all of them which made the rest of my loans show as past due. I spoke with XXXX about this and they were reissuing the XX/XX/XXXX payment as it was made in error and not my fault. The loans were transferred to XX/XX/XXXXduring this process and this is where things went crazy. I have spent one night every two weeks for no less than an hour on the phone with XXXX XXXX trying to resolve this " past due '' issue since Beginning of XXXX XXXX. I of course got a different employee of XXXX XXXX XXXX every time I called in and was given a different reason as to why this was going on and how to fix it. I was told by a XXXX XXXXXXXX employee that I had to pay an extra XXXX $ to make up some difference in payment that would fix the past due issue, allow XXXX XXXX to reissue all of my payments since I had been with them and make all payments qualify. That 's exactly what I did. Another 4 months of this goes by with me jumping through countless hoops and given numerous deadlines for when it would be fixed. I sent them my bank statements showing all payments made for the exact amount I was instructed to pay, I sent them letters from XXXX saying I had no payment inXX/XX/XXXX, a letter showing I had a payment dueXX/XX/XXXX from XXXX, I sent them the IBR letter from XXXX detailing what my payment would be based on my income. It is now XXXX and the past due issue has finally been resolved, or so I thought. Last night XX/XX/XXXX I received an e-mail from a XXXX at XXXX XXXX XXXX informing me that I have made no qualifying payments at all as I did not consolidate my loans with XXXX XXXX. This is something I had spoken with XXXX XXXX about atleast a 1/2 dozen times. I was also informed that my last 6 payments sinceXX/XX/XXXX would not be qualifying payments either as I am no in " paid ahead '' status. I have made one payment every month since XX/XX/XXXXwith exception of the extra XXXX $ I was instructed to pay by XXXX XXXXXXXX in XXXX I believe to resolve the issue. I have been mislead every step of the way, passed off to worker after worker, I can never speak with a manager as if they do n't exist and I never receive call backs or letters in the mail other than past due notices. I have asked 4 or 5 times for a copy of my case comment log to be mailed to me for my records in proving that this has been an ongoing 6 month issue and I am constantly told they will get that mailed out to me yet it never arrives. I have done everything I was instructed to do by XXXX XXXX to be enrolled in the PSLF program as I am a qualifying government employee and have been for quite some time. I want my qualifying payments to be counted, I do not want the non consolidation to penalize the 29 months of qualifying payments that I have already made to count against me, I do not understand how I can be " paid ahead '' when I am simply doing what I 'm instructed to do by XXXX XXXX employees themselves. This is not how business is handled and I am fed up with wasting my personal time getting the run around from this XXXX XXXX processor. They are swindling millions of dollars and ruining countless lives in this malpractice. They have breached the terms and conditions of the agreement I signed with them, falsely represented themselves and it is not legal to hold me accountable for misrepresentation, false information and there incompetence. I have made every effort to rectify this directly with XXXX XXXX and I am now seeking legal representation in the matter to file suit against XXXX XXXX XXXX and there parent company Pennsylvania Higher Education. Any help in this matter would greatly be appreciated. I can provide phone logs showing the countless hours I have spent on the phone with XXXX XXXX, I can provide my bank statements detailing my exact payments and dates made, the IBR repayment schedule, and any other documentation that may assist you in rectifying this matter. Thank you.
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11/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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On XX/XX/XXXX I received a letter from Fed Loan regarding my updated number of qualifying payments for PSLF ( Public Student Loan Forgiveness ), which totaled 61 payments, making my projected date of forgiveness at or around XX/XX/XXXX ( see attached file for details ). As reflected in this file, I have worked at the same institution XXXX XXXX XXXX XXXX in XXXX, NY XXXX since I started PSLF in XXXX. Each year, I have submitted my Employment Certification form along with my IDR renewal application in or around XXXX. This year, I submitted both files on XX/XX/XXXX. On XX/XX/XXXX I received notification that my employment certification form from XX/XX/XXXXXX/XX/XXXXhad been reviewed and approved and my updated number of qualifying payments for PSLF would be sent to me within the next few weeks. Unfortunately, as of the time of this letter, I have yet to receive an official letter from Fed Loan regarding this updated number. When I called and spoke with XXXX on XX/XX/XXXX ( Employee ID # XXXX ) she assured me that the updated PSLF payment count was still processing and that I should receive a letter within the next few weeks confirming an updated payment count of 73 ( which would include the newly approved 12 payments from XX/XX/XXXX-XX/XX/XXXX XXXX. On XX/XX/XXXX I called back to speak with a representative since I had still not received an updated qualifying payment letter as was assured to me by the representative I had spoken to on XX/XX/XXXX. I spoke to XXXX XXXX Employee ID # XXXX ) and was told that the total number of approved payments had actually decreased from 61 total down to 54 despite the approved employment certification from XX/XX/XXXX-XX/XX/XXXXXXXX the new payment count was supposed to be ~73 with these dates added in ). As per XXXX, when she looked at my records, she could see that there were 11 months that were previously approved as qualifying PSLF payments that were now not coming up as not approved. She could not explain the rationale for why this had occurred and therefore she submitted my account for a manual review ( which, as of the time of this letter, is still pending ). Additionally, between the period of XXXX XXXX XX/XX/XXXX, she stated that my account was marked as in a voluntary forbearance and no payments were received for those months. This was prior to all of my loans being transferred from my prior servicer, XXXX, to Fed Loan on XX/XX/XXXX. Since I had never requested to be in a forbearance during this time period with XXXX and since I had made monthly qualifying payments via an income based payment plan, XXXX suggested that I contact my bank XXXX XXXX XXXX XXXX XXXX to obtain copies of my monthly statements outlining that payments were made from XX/XX/XXXX XX/XX/XXXX.
Attached is a copy of my bank statements from XXXX XXXX XXXX fromXX/XX/XXXX-XX/XX/XXXXwhich shows recurring monthly payments to XXXX for my federal loans of approximately {$330.00}. Then, on XX/XX/XXXX, prior to my loans being transferred from XXXX to Fed Loan on XX/XX/XXXX, I made a one-time payment of {$380.00}. All of these payments were made via an income based repayment plan and occurred at or around the XXXX of each month. Given that I was making regular payments during this time frame via an approved payment plan ( IBR ) and had never requested to be in a voluntary forbearance, I submitted a letter with supporting bank statement documentation to Fed Loan on XX/XX/XXXX asking for the forbearance from this time period to be removed from my account. In addition, I requested that the 12 payments from XX/XX/XXXX-XX/XX/XXXX be counted towards my total number of qualifying payments for PSLF. This would be in addition to the other 11 months of qualifying payments that I was told were previously approved and now have been removed from my account, thus prompting the manual review submission. Therefore, between those 2 discrepancies, we are looking at, in total, 23 payments, which should be credited to my account, particularly since these same payments were previously counted as qualifying payments as per the itemized payment certification count letter I received from Fed Loan in XX/XX/XXXX XXXX see attachment ).
On XX/XX/XXXX I contacted Fed Loan again and spoke to XXXX XXXX Employee ID # XXXX ) who confirmed that they had received my letter and supporting documentation and would be applying this information to the manual review. Then, on XX/XX/XXXX, I called Fed Loan to follow up on the status of my review and spoke to XXXX XXXX Employee ID # XXXX ) who, at first, told me that he could not see that any manual review had been done on the payment dates in question and the forbearance was still coming up on my account. XXXX stated he could not help me any further and connected me with a specialist named XXXX ( Employee ID # XXXX ) who assured me that the payments in question were still under review by the federal government. I was told that this process can be extensive and can take " a long time '' and thus no estimated time table was given to me with regards to when I should be expecting a resolution. XXXX again confirmed that they were in receipt of my letter and supporting documentation from XXXX and told me they would be in touch at some undisclosed time period once the review was finalized.
As of the time of this letter, I have not received any written documentation from Fed Loan outlining any changes to my total payment amounts and I am still waiting for a resolution to my issue. This is concerning since the changes they are suggesting pushes my estimated date of forgiveness with PSLF back by at least 2 years, if not more.
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09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2022 I learned about the CAREs act and more specifically how student loan borrowers who made any payment toward their federal student loan between XXXX XXXX-Current could request a refund on payments made. During XXXX XXXX XXXX I made total payments of {$9500.00}. After reading about the CAREs act and the policy to request a refund, I followed the instructions to contact your loan servicer to request a refund. and called MyFedLoan. I spoke with a gentleman and explained that I would like a refund of all {$9500.00} made toward my student loans. He immediately understood what I was referring to with the CAREs act and told me he would submit the refund request. He then told me it would take between 2 weeks and 2 months to receive my refund but that at any time I could call MyFedLoan customer service and get an update. After the first 2 weeks passed, I gave MyFedLoan a call. They told me that any refund request was out of their hands and they couldnt provide an update, they informed me to wait a couple of weeks and try back again. I happily obliged and waited. After an additional 2 weeks I called back, same information was given to me. Only this time I was told to call the department of treasury who would handle the refund and any updated. I got a number and called, the treasury department told me they had no record of a refund request. I called MyFedLoan once again, explained the situation, and was told to wait a couple of weeks and try to call for an update with MyFedLoan. I obliged and waited. 2 weeks later, now 6 weeks since my original request of refund, I called and was told to call the IRS because they will provide you with an update. They gave me a number which I called and the IRS said they had no record of my refund or any idea what I was talking about. I called MyFedLoan back and was told to wait a couple of weeks for the money to arrive and call back if it didnt come. I obliged. After another 2 weeks ( 8 weeks in total now ) I called XXXX who told me to call StudentAid because theyll have the update on your refund. They gave me a number that I called and StudentAid told me they had no record of my refund request and that they had no idea what I was talking about. I called back XXXX who told me to wait an additional 2 weeks to give the 2 month time frame sufficient leeway. I obliged. After 2 weeks ( 2.5 months later ) I called XXXX who told me to call the department of treasury, again. I explained that I already tried them but MyFedLoan insisted they would be able to help. They gave me a new number which I called and the treasury department had no idea what I was talking about nor a record of refund. I called XXXX back who told me to wait 1 week and call back MyFedLoan for help. I begged someone to help me now since it had been over the 2 month threshold but they assured me it was absolutely out of their hands. Then I asked MyFedLoan customer service rep do you at least see a record of me calling back in XXXX to request a refund to which she told me that they keep no records of such refunds and she promised the refund was coming and to call back in 1 week for an update. I obliged. After 1 week I called MyFedLoan who told me to call the department of education. They gave me a number which I called and the department of education had no idea what I was talking about, nor a record of any refund request. I called MyFedLoan back who assured me that after 2 more weeks I should call back. I obliged. After 2 more weeks, now 3.5 months after my initial refund request, I called MyFedLoan who told me to call Federal Student Loan Ombudsman Group. I reluctantly agreed and called the number XXXX gave me. After speaking with the Ombudsman group and explaining this awful situation, they swore to me that MyFedLoan has to have some kind of record of my refund request and that MyFedLoan were the only people that would be able to help me. I called back MyFedLoan on XX/XX/2022 and explained all of the above to the customer service rep who got a manager on the phone. I explained again the entire situation from the beginning and the manager said Oh, yes I do see a note here on your account that you requested a refund back in XXXX but that we never actually submitted it, Im sorry Ill submit that now. Please wait between 2 weeks and 2 months for the refund to come. I wanted to cry. After all of the phone tag I played and the misinformation MyFedLoan gave me, it all turned out to be pointless because they forgot to submit the request. Before she submitted the request I informed her that my bank account on file was closed and that I had a new bank account. She told me she couldnt do anything about that and on XX/XX/2022 the actual request went in to be sent to my old, closed bank account. They told me to call back after 2 weeks for an update. I obliged. After a couple weeks on XX/XX/XXXX I called and the person on the phone at MyFedLoan told me that the refund was sent that day, XX/XX/2022 and I should see it in my old and closed bank account. I explained that the bank account they sent the money to was closed to which she told me after we attempt to send it to a closed account, the transaction will bounce back and then we will need to mail you a paper check which can take up to 6 months. I wanted to cry. I asked to speak with a manager who told me the exact same thing. On XX/XX/XXXX I called back again to see if they had an update on the paper check being sent. They told me that my loans had been transferred to a new loan servicer, XXXX. It is now XX/XX/XXXX. 5 months later, no idea where my refund it, I am devastated and angry.
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06/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fed Loan services is a horrible company to deal with. I have actively been paying on my loans for 6 years. I have to call 3-4 times a year to correct mistakes they have made. Every time I call, I get incorrect information from every employee who answers the phone. I am actively working toward PSLF and have been making on time payments. My pay as you earn is calculated yearly and the amount each month has ranged anywhere from {$95.00} to {$520.00} which makes me wonder if they are calculating correctly. I have 2 years of qualifying payments from an eligible employer from XX/XX/XXXX-XX/XX/XXXX and they " lost '' my PSLF application. I have to go back to that hospital and have the HR department fill it out again ( I kept a copy so I will be sending that in, too ). I am now enrolled in a XXXX 's program and my employer is paying the cost of attendance. Fed loan received my enrollment status as half time inXX/XX/XXXX and placed my loans in deferment without my permission. I filled out a form saying I want my loans to stay in " repayment status '' and uploaded it to their system online. I was told by an employee that it was received and has that information has been posted to my account. In XX/XX/XXXX, I received a notice that said my status has changed and I no longer qualify for my repayment plan that qualifies for PSLF. I call them on XX/XX/XXXX. I ask for my loans to be placed back in repayment status I do not want them to be deferred and they need to reinstate my payment plan. I make it clear I want ALL payments to go toward PSLF. As far as fed loan services is concerned, I am not in school. I am told ( by XXXX ) it will have to be reviewed. My request will be expedited and I should hear something in 1-2 business days and I will receive an email. 9 days later ( today ), I still have not heard back. I call back and speak with XXXX. who tells me that my loans are not in deferment, they are in " in school status '' and I can not change that until I have met my 6 month grace period and this is a rule set forth by the Department of Education ; I have no recourse, I just have to wait the 6 months. I inform XXXX that I have been out of school since XX/XX/XXXX and my grace period ended in early XX/XX/XXXX. I have financial documents that back this up. He puts me on hold. He comes back on the line and states my account does not indicate I ever had my grace period. I remind him that Fed Loan took over my account from XXXX XXXX when I filled out my first PSLF paperwork ( I am sorry I ever did that ). Their information is incorrect and we need to call XXXX XXXX right now and clear it up. I also tell him I am happy to send him my financial documents. He readily admits I have been given incorrect information by other employees. He states my deferment request that I uploaded in XX/XX/XXXX was never been posted to my account because I uploaded it as general correspondence. I remind him that my loans came out of deferment so someone must have made the changes to my account. Now he states it is possible to put my loans back in repayment status but only after I have met the grace period of 6 months. They will have to review my account and make a determination to see if I really had a 6 month grace period and if I did not complete all 6 months, then I would have to wait another 6 months before my loans can be placed back in repayment status. XXXX said that there is no way I can pay on my account and have the payments count toward PSLF at this time. I remind him, rather loudly, that all I want is to pay my student loan bill. I find it astonishing that you have a willing tax payer who wants to pay their loans and they won't take my money. He states there is nothing he can do, it is the law and Congress will have to be the one to change that. I ask for contact info for the Department of Education and he told me that I can not speak to anyone there, I must deal with the loan servicer and that is them. I tell XXXX that Fed loan servicing is inept and by his own admission, gives out faulty information. nothing any of them say can be trusted. The entire company needs to be on the same page and if employees do not know what they are talking about they should not try to " wing it. '' He states the review of my account should take 7-10 business days to determine if I went through my original grace period in XX/XX/XXXX. I should receive an email with the information. XXXX is not able to provide useful information, nor correct my problem. He is the 5th person I have spoken to in 9 days. I strongly believe that Fed Loan servicing is putting my PSLF in jeopardy with their inept handling of my account and their across the board incompetence in providing correct and valuable information. I am considering hiring a lawyer to address this problem. I plan on paying them with my student loan money that Fed Loan services refuses to take and post to my account. I need guidance. I would prefer my loans be transferred to another loan servicer who has competent employees, however, I just read the PSLF is ONLY handled through Fed Loan Servicing which means my life is going to continue to be XXXX when dealing with these people. ALL I WANT IS TO PAY MY STUDENT LOANS ACCORDING TO MY INCOME DRIVEN REPAYMENT PLAN THAT WAS RECALCULATED IN XX/XX/XXXX AND FOR MY PAYMENTS TO COUNT TOWARD PSLF.
I found this on Fed Loans website : Although it's not required, some borrowers like to make payments on their loans while in school. This is a great way to save in the long run and may help to create lower monthly payments and less to be repaid over the life of your loans.
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04/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have experienced several issues on the part of XXXX XXXX mishandling my loans. I apologize for the length of this statement and thank you in advance for taking the time to hear my story. I am reporting two overarching issues.
Of relevance, I am currently under the Public Service Loan Forgiveness ( PSLF ) program.
1 ) Miscounting of qualifying payments : My loans were being serviced by XXXX until XX/XX/XXXX, at which time they were transferred to the care of XXXX. Subsequently, XXXX has miscounted the number of qualifying payments I made towards PSLF during my time with XXXX. Per the records on XXXX, I had made 31 qualifying payments towards my 20 cumulative student loans prior to the transfer to XXXX. My account on XXXX indicates a wide range of qualifying payments made under XXXX ranging from 1 to 21. Not only is this an error but impossible, as I was making lump-sum payments to all my loans on a monthly basis via auto-debit. My billing statements reflect that those monthly payments were being applied across all of my loans. I called XXXX on XX/XX/XXXX to inform them of this discrepancy, and was told this error is common and would be resolved in 30-45 business days. I have called several times since that 45 day window closed and have repeatedly been told it is being worked on and to keep waiting. I have also offered to forward my payment history to customer service and been told this is not necessary, that they have all the information they need.
As of my billing statement issued on XX/XX/XXXX, this issue has still not been resolved. As of my most recently submitted and verified employment certification form, I should have 43 qualifying payments made towards all of my loans with the exception of two that were recently consolidated ( those two were consolidated and disbursed XX/XX/XXXX, and I do not include these as part of the issues detailed above ).
2 ) Switching from Income Based Repayment ( IBR ) to Revised Pay-as-you-Earn ( REPAYE ) plans : On XX/XX/XXXX I was informed my request to switch from IBR to REPAYE had been approved, and my first payment under REPAYE would be due XX/XX/XXXX in the amount of {$1800.00}. This same piece of correspondence indicated my loans were placed in forbearance as part of this process and that I would not be responsible for making this payment. On XX/XX/XXXX I received correspondence indicating that I was responsible for making an interest payment in the amount of {$3700.00}, but that I could opt out of this payment and instead the interest would automatically capitalize. I called XXXX customer service to confirm I would not be penalized if I chose not to make this payment. On that call I was told I needed to either pay the due interest in full or opt for a minimum forbearance payment of {$5.00} in order for my REPAYE plan to activate. I chose to pay the {$5.00} minimum ( payment posted XX/XX/XXXX ), and was assured my auto-debit payments would proceed as normal for the next bill due on XX/XX/XXXX. My account details reflect that after my {$5.00} payment my interest subsequently capitalized as expected. I then proceeded to make my payment of {$1800.00}, payment posted XX/XX/XXXX.
However, on XX/XX/XXXX I received correspondence that XXXX had received and processed a forbearance request applicable to date range of XXXX. I had not requested this forbearance, and called XXXX customer service to inquire why this forbearance was placed on my account. I was told that my payment from XX/XX/XXXX had been misallocated towards payments that were being flagged as overdue. On this call ( XX/XX/XXXX ) I was assured that I did not actually have any past due payments, and that this was an artifact/clerical error during the transition from IBR to REPAYE. The actual overdue amount in question has varied over the past month, seeming to change after every call to customer service, but never going away entirely. My online account currently indicates an overdue amount of {$490.00}, I received a past due notification on XX/XX/XXXX stating the amount in question is {$420.00}, while my most recent e-billing statement dated XX/XX/XXXX indicates that the amount overdue is {$430.00}. Customer service has assured me multiple times on multiple calls that all of these amounts are errors and should be wiped from my account. I had also been assured that my XX/XX/XXXX payment would be re-assigned to my loans as intended to qualify towards PSLF, and that the forbearance would be lifted from my account.
Subsequently, the forbearance was lifted on my account but I still have 13 of my 22 loans flagged as delinquent and overdue for payment. On XX/XX/XXXX I called customer service to inquire why I was still being flagged as overdue for payments. I was told on this call that while my XX/XX/XXXX payment had been reassigned towards PSLF as promised, the past due amount was never actually flagged for removal. Due to the error, I was promised that this issue would be resolved and the overdue payments would be eradicated within 48 hours. On XX/XX/XXXX I called customer service after the 48 hour window had closed to confirm the issue had been resolved. On this call I was told that the error was inappropriately flagged by the previous customer service representative and that I should wait another 48 hours to see the issue resolved.
At this point, I have lost any trust that customer service will actually do what they say they will do, and am reaching out for assistance.
I thank you again for taking the time to hear my concerns, and appreciate any assistance you can provide in resolving these issues.
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10/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Issue 1 Response : We agree that you made a payment of {$260.00} on XX/XX/XXXX and that your due date was XX/XX/XXXX. However, no payment had been received in XX/XX/XXXX. Therefore, the payment received on XX/XX/XXXX needed to be credited toward satisfying the delinquent bill from XX/XX/XXXX. Because the XX/XX/XXXX payment was received more than 15 days after the XX/XX/XXXX due date, it did not count as a PSLF-qualifying payment. Therefore, no qualifying payments were counted for XX/XX/XXXX and XX/XX/XXXX.
Response to Issue 1 : My previous loan servicer ( XXXX XXXX XXXX ) is no longer in existence. When I try to login to prove my XX/XX/XXXX payment, the website is defunct. My bank also does not keep payment records from this far back. Its egregious that they wouldnt count the XX/XX/XXXX payment because they say I didnt pay my XXXX. Paying a XX/XX/XXXX bill on time, but saying its late because its the XXXX payment, is unacceptable. If I needed to pay both XXXX and XXXX to qualify for XXXX, they should have billed me that amount. I actually did this on XX/XX/XXXX, at the advice of XXXX XXXX XXXX, and paid {$520.00} ( 2 months worth ).
Therefore, I request that XX/XX/XXXX be counted and the months worth of EXTRA payment I made on XX/XX/XXXX, at the advice of the loan servicer, be counted for XX/XX/XXXX as I was told.
Issue 2 Response : Your Direct Consolidation Loan transferred to FedLoan Servicing on XX/XX/XXXX ( with an effective date of XX/XX/XXXX ). The financial history confirms that no payments were received from you in either XX/XX/XXXX or XX/XX/XXXX. Therefore, a delinquency existed on the account. To resolve the delinquency after the loan transfer period, FedLoan Servicing applied an Administrative Forbearance to the loan on XX/XX/XXXX. This forbearance status was approved retroactively from XX/XX/XXXX through XX/XX/XXXX to cover the past-due bills. As a result, no qualifying payments were counted for XX/XX/XXXX and XX/XX/XXXX. FedLoan Servicing is unable to address any processing delays that may have occurred prior to its servicing period.
Response to Issues 2 : XXXX XXXX XXXX transferred to FedLoan Servicing, which was completely outside of my control. On XX/XX/XXXX, XXXX XXXX XXXX sent me a notice saying my loans would be transferred and my bill would be XXXX until the loan transfer process was complete. FedLoan themselves say that the loans were officially transferred finally on XX/XX/XXXX. XXXX placed me in administrative forbearance without any choice on my part, and I had no way of even making XXXX or XX/XX/XXXX payments. Saying that they are unable to address any processing delays in unacceptable for people who are attempting to count every payment possible towards loan forgiveness. This was completely outside my control.
Therefore, I request to have the ability to make retroactive payments for XX/XX/XXXX and XX/XX/XXXX.
( Issue 3 Resolved ) Issue 4 Response : On XX/XX/XXXX, you made an online payment of {$390.00}. However, for that month, the monthly installment was only {$350.00}. The payment entirely satisfied the XX/XX/XXXX bill and partially satisfied the XX/XX/XXXX. As a result, only a portion of the monthly installment ( {$320.00} ) remained due to satisfy the XX/XX/XXXX bill. You were notified of this amount, which you paid on XX/XX/XXXX. However, the full monthly installment amount ( {$350.00} ) still needed to be paid in order for the payment to count toward the PSLF program. Therefore, no qualifying payment was counted for XX/XX/XXXX. Regardless of the amount due on the monthly billing statement, please continue to remit the full monthly installment if you wish for it to be counted toward the PSLF program.
Response to Issues 4 : My bank, XXXX XXXX, made automatic withdrawals ( which I signed up through my fed loan servicing ). FedLoan made a mistake when I called and said that my loan recalculation was off, which was why my payment was actually lower than my previous {$390.00}. Its unbelievable that I would pay exactly what my bill says ( and actually pay MORE the previous month due to the fault of Fedloan ) and get penalized for it. Fedloan should have billed me the correct amount, ESPECIALLY when I had automatic withdrawals FROM Fedloan.
Therefore, I request that XX/XX/XXXX be overridden, and that I have the ability to pay the small difference it what they say I still owed for XX/XX/XXXX.
Issue 5 Response : On XX/XX/XXXX, an electronic application was received. You requested the repayment schedule to be changed from the IBR plan to the Revised Pay As You Earn ( REPAYE ) plan. Within eight ( 8 ) business days, on XX/XX/XXXX, the process to remove the account from the IBR plan ( opt-out process ) was initiated. The IBR opt-out process, which was completed in accordance with federal regulations, requires the remittance of a payment under a Standard Repayment plan. If a borrower can not afford the installment under the Standard Repayment plan, then a Reduced Payment Forbearance may be selected. This forbearance option allows a borrower to make a lower payment in order to exit the IBR plan and to change to a different repayment schedule.
Response to Issue 5 : Taking three months to review someones loan information, especially when they are applying for loan forgiveness, is unacceptable and denies me due process. They even said I made the required {$280.00} reduced payment ) on XX/XX/XXXX.
Therefore, I request that XX/XX/XXXX be overridden and be counted towards my qualifying loan payments, and that I have the ability to override and pay for XX/XX/XXXX and XX/XX/XXXX.
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06/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I went to XXXX school betweenXX/XX/XXXXand XX/XX/XXXX During this time I took out loans through XXXX XXXX XXXX for both years totaling around {$30000.00}. While I was in school this was the beginning of the the Loan Forgiveness Program - enacted by the federal government. It required 10 years of federal loan payments ( 120 qualifying payments ) and 10 years of straight XXXX employment. As soon as I received my XXXX degree and ( XX/XX/XXXX ) and started paying off my student loans I worked directly with XXXX XXXX to make sure that I was paying 'qualifying payments ' for Loan Forgiveness. I also worked on Consolidating my loans and specifically asked if this would affect my ability to qualify for the loan forgiveness program. During this time I had a permanent appointment with the XXXX and in XX/XX/XXXX accepted a full-time permanent job with the XXXX XXXX XXXX in XXXX, XXXX. I have continued to work for the XXXX XXXX as a XXXX XXXX to date. - In XX/XX/XXXX XXXX XXXX contracted the servicing of my loan out to XXXX XXXX XXXX - a government contractor. At this point i had already applied for and was paying out of a 'income contingent plan ' - When my loan was transferred I called up XXXX XXXX to be sure I was paying a 'qualifying loan payment '. I was assured that I was. I called annually to make sure my payments were qualifying. - AroundXX/XX/XXXXXX/XX/XXXXI called up XXXX XXXX and asked if I went in Forbearance for a period of 6 months, would this affect my ability to qualify for the Loan Forgiveness Program? I was told that the period that I did n't pay would n't count, but once I began paying again, I could continue to add up payments to qualify. I took a period of 6 months of Forbearance because my car broke down and I needed the funds to pay for a used vehicle. - In XX/XX/XXXX I called up XXXX XXXX to get out of Forbearance and continue paying off my loans. I again spoke with several representatives to ensure I was under a " qualifying loan repayment plan - income contingent '. All representatives insured me I was. - InXX/XX/XXXX I submitted my paperwork to the US Department of Education to count up my qualifying loan payments - Within a couple of months I received an email saying that my Loan was being transferred out of XXXX XXXX XXXX and to XXXX XXXX XXXX. A month after this I received a letter stating that I was NOT making qualifying loan payments - In XX/XX/XXXX I called XXXX XXXX XXXX to see why I was n't making qualifying payments and was assured by the representative that I was making qualifying loan payments - I made sure that he put this in the notes on my account. - InXX/XX/XXXX I received another notice that I was n't making qualifying Loan payments, and called XXXX XXXX XXXX again. This time I was told that I had n't been making qualifying loan payments since XX/XX/XXXX - at the beginning of my loan payment. This means that I had been making monthly loan payments for close to 8 years at which only a 'handful ' were considered 'qualifying '. I also learned that because I consolidated my loans in XX/XX/XXXX, none of the payments I made previous to this would count towards 'loan forgiveness. During this time I have a letter that I wrote to XXXX XXXX ( faxed with my income contingent request ) asking if Loan Consolidation would negatively affect my ability to apply for Loan Forgiveness. I never heard a response. - Over the last couple of months I have talked with XXXX XXXX XXXX and XXXX XXXX XXXX several times to work out all of this. XXXX XXXX XXXX does not take responsibility for not giving XXXX XXXX the accurate information even though they contracted out the loan on their own accord. XXXX XXXX XXXX says that they do not administer the Loan Forgiveness Program and that I need to talk with XXXX XXXXXXXX XXXX XXXX/Department of Education. I have also talked to a couple of Representatives within XXXX XXXX who admitted that the Department of Education did not provide consistent guidance on 'qualifying loan payments ' nor were they consistent with the information they did provide. - I also submitted an application for an 'Income Driven Repayment Plan Request after learning that none of my loans were considered qualifying. It took XXXX XXXX XXXX two months to process this request meaning that 2 more payments were considered 'unqualified ' Summary : -I was consistently told by both XXXX XXXX XXXX ( government contractor ) and XXXX XXXX XXXX that I was making 'qualifying payments ' when indeed i was not. - After further investigation I learned that after applying for a 'income based loan payment program ' XXXX XXXX or XXXX XXXX XXXX was supposed to email Student Loan Holders that they needed to apply annual to 're-qualify ' - I was never emailed anything around this. - Also, in XX/XX/XXXX/XX/XX/XXXXI asked XXXX XXXX if I consolidated my loans if this would negatively affect my ability to make qualifying payments. I never heard back. I later learned that 'Loan Consolidation ' is considered a 'new loan ' and all previous loan payments do not count towards Loan Forgiveness. - Neither XXXX XXXX nor XXXX XXXX XXXX is willing to take responsibility for the lack of correct information. I have consistently worked for the XXXX XXXX for the last 8 + years and have worked in total for the XXXX XXXX for 15 years. All of this time I was making payments I believed I was making qualifying payments as told by the loan holders. Recently I was told this was not the case. I am looking for some guidance and help here as I am running out of options contacting both entities. thank you.
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07/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I consolidated my Perkins loans from the servicer the university chose to XXXX XXXX so that I may have the same servicer for all of my student loans in XX/XX/XXXX. With this I selected the RePAYE plan. All of my single direct loans already with XXXX were on the PAYE plan. Due to the rule for federal student loans requiring that all direct loans for a borrower be in the same IDR plan, my consolidation completing in XX/XX/XXXX along with my choice of the RePAYE plan for this new loan prompted a change in IDR plans from the PAYE to the RePAYE in every other non-consolidated loan I have. This I have no qualms with ; I know the benefits and exact details of each plan. Heres where the XXXX errors start coming in. With the change in plans on my non-consolidated loans, I received a letter from XXXX XXXX informing me of the approval of the RePAYE on all of my loans shortly after the consolidation sometime in XX/XX/XXXX and reminding me to renew my IDR on time. This letter showed me an IDR renewal date of XX/XX/XXXX. At the time, I knew this was an error because I was due to recertify my PAYE on my non-consolidated loans in XX/XX/XXXX. Upon seeing the error I called XXXX. When explaining all of this to a representative, to say I knew more about student loans and what happened on my account would be an understatement. I was placed on hold for more than 25 minutes without updates and, finally when someone came back on the line, I was provided a confirmed answer from a member of XXXX leadership team in regards to the recertification notice telling me, for sure that my NEW recertification date was moved to XX/XX/XXXX for all of my loans because of the change in plan. Now I argued briefly about how that didnt seem right because of the required 12 month renewal for IDRs, but I was assured this was the case and my recertification was due for renewal in XX/XX/XXXX. Low and behold XX/XX/XXXX comes around and I receive a notice warning me of potential interest capitalization if I do not renew my IDR plan on time. I immediately call XXXX up because of the discrepancy. I escalate to a member of leadership because I am frustrated at this point as I was certain months ago of the error and was advised I was mistaken. Now with a member of leadership on the line Im advised the XX/XX/XXXX renewal letter was an error and I was correct the first time with a renewal date of XX/XX/XXXX. Upon being told this, I ask if they cant expedite my IDR applications processing because it was their error, despite my pointing it out, causing me to submit my documentation in late ; I requested this specifically to avoid the interest capitalization. This representative stated they would submit the account up for review because of the misinformation in XX/XX/XXXX. I told her I would have a completed application submitted that day. This was XX/XX/XXXX. I immediately submitted a complete application ( all necessary adoi included, completely legible, nothing missing, no errors to lead to any delay ). I then followed up by calling XXXX XXXX a couple days later by having a representative verify all the information was there and the application was complete ; she verified it was complete and nothing else would be required. Upon processing, I saw they approved me right after the cut off date of my renewal causing my interest to capitalize on my account. ( Trust, I am aware of the negative impacts herein, and this was not a pleasant notice to receive. ) I immediately called up XXXX XXXX, and after being placed on hold for another 20+ minutes or so off and on, I was told research request were being submitted and someone would get back to me about the interest capitalization in conjunction with the XXXX XXXX error. No one called me back, emailed me back, sent me a letter explaining, or anything. This was XX/XX/XXXX. I have since emailed in requests for payment allocation instructions, and these have been completed ( though, not at all in a timely manner : 30 full business days to reallocate my payment to one specific loan is outrageously horrible turn time ). I finally looked over my payment history and realized it had been over six months without a XXXX XXXX follow up, so since Id had luck with email, I emailed in outlining briefly the error XXXX XXXX made with me upon my consolidation ( quite similar to this complaint here ) and got a generic vague non-addressing-the-issue-or-the-XXXX-error email response. This told me I didnt recertify on time and my interest capitalization reversal request had been denied because of this reason. As per usual, I immediately called up XXXX XXXX and inquired about it, requested a member of leadership, and then that members leadership because I didnt feel I could trust the first or second tier of representatives to research or care about my request at all within this company. Upon my request for leaderships leadership I was placed on hold for a while and eventually put on the line with someone who listened politely to my drawn out exhausting story, verified many of the notes on the account matching my description of events, and stated they would look into it and get back to me. As this was the same response I got the first time without any resolution or follow up of any kind in six months or more, I felt a complaint like this one may prompt them to take a further look into their erroring on my account. I am no fool. I am an XXXX XXXX ; I work for a XXXX XXXX XXXX. Please help me resolve this. Please reverse my XX/XX/XXXX interest capitalization. It was not my error, and I shouldnt be punished for it.
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04/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX XXXX ( XXXX ) AFFIDAVIT XX/XX/2019 RE : TIMELINE AND EVIDENCE OF DEPARTMENT OF EDUCATION-PHEAA-XXXX XXXX ( XXXXXXXX ) CHECK FRAUD, {$1000.00} CRIMINAL THEFT, FROM MY CHECKING ACCOUNT ON XX/XX/2019.
Timeline of XXXX bank fraud/unauthorized withdrawal and check fraud theft involved two ( 2 ) separate-but-linked acts XX/XX/2019 and XX/XX/2019 : ( a ) XXXX first act of bank fraud ( unauthorized withdrawal ) on XX/XX/2019 : ( i ) On XX/XX/2019 XXXX received by US Mail XXXX signature receipt required, my personal check # XXXX for {$1000.00} ( the eighty-fourth ( 84th ) payment, due XX/XX/2019, made according to Standard Loan Repayment contract : i.e. fixed, equal monthly payment for 120 months to paid-in-full ) ( See EXHIBIT 1. XXXX Vice President, Loan Operations, XXXX XXXX XXXX signed letter attached expressly affirms Standard Loan Repayment of {$1000.00} ( fixed equal monthly payment amount ) due on tenth ( 10th ) day of each month, 1 page attached. ) ( ii ) On XX/XX/2019 XXXX made unauthorized withdrawal of a lesser amount, {$1000.00}, less than {$1000.00} indicated on the face of my check # XXXX ( EXHIBIT 2. Copy of check # XXXX, 1 page attached. See also EXHIBIT 7. XXXX XXXX XXXX withdrawals from my account listed by check #, date, and amount withdrawn, 2 pages attached. ) Said XXXX engineered underpayment, an unauthorized withdrawal i.e.less than check # XXXX specified amount, thereby XXXX willfully misrepresented the XX/XX/2019 underpayment of my student loans breaching Standard Loan repayment contract was my fault ( see also ( vii ) ).
( iii ) On or about XX/XX/2019, I first received notice via my XX/XX/2019 XXXX XXXX XXXX statement of XXXX unauthorized {$1000.00} withdrawal using electronification ( ECK ) of my paper check # XXXX. I notified XXXX XXXX XXXX immediately XX/XX/2019 of XXXX unauthorized withdrawal, submitting my affidavit and police report number to XXXX XXXX XXXX XX/XX/2019 ( EXHIBIT 3. Affidavit Submitted XX/XX/2019 Re XXXX Unauthorized Withdrawal, 2 pages attached. ) ( iv ) On XX/XX/2019 XXXX XXXX XXXX reversed unauthorized ECK payment of {$1000.00} to XXXX recrediting my checking account for {$1000.00} ( EXHIBIT 4. XXXX XXXX Confirmation of Reversal of XXXX Unauthorized Withdrawal Via XXXX ECK of Check # XXXX, 1 page attached. ) ( v ) On XX/XX/2019, I filed Consumer Financial Protection Bureau ( CFPB ) complaint # XX/XX/1903-XX/XX/3883 attesting under oath of preceding facts ( i ) - ( iv ) above then XXXX promptly complied with XXXX express directive via CFPB to resolve this matter. ( EXHIBIT 5. XXXX Acts In Compliance With XXXX Express Directive via CFPB to Replace Check XXXX With Check XXXX, company [ XXXX ] response XX/XX/2019, 8 pages attached. ) ( vi ) On XX/XX/2019, acting per XXXX express directive ( see EXHIBIT 5. CFPB Complaint # XXXX-XXXX company [ XXXX ] response highlighted text ), I submitted a check # XXXX for {$1000.00} on XX/XX/2019 to replace reversed-for-unauthorized-withdrawal check # XXXX which check XXXX attested to CFPB under oath they could no longer use ( per se perjury ) to debit my account for XX/XX/2019 monthly payment ( see EXHIBIT 5. company [ XXXX ] response. ) Check # XXXX was US Mail signature receipt ( signature, XXXX XXXX, see EXHIBIT 5. ) received by XXXX on XX/XX/2019 ( see EXHIBIT 5. ) and ECK debited from my checking account on XX/XX/2019. ( See EXHIBIT 7. XXXX XXXX XXXX withdrawals from my account listed by check #, date, and amount withdrawn, 2 pages attached. ) As of XX/XX/2019 my student loan group account was current, i.e. no payment is due until XX/XX/2019.
( vii ) On XX/XX/2019, I received via US Mail from XXXX two form letters indicating my student loan account was delinquent. ( See EXHIBIT 6. Two XXXX delinquent account form letters datedXX/XX/2019, 6 pages attached. ) My XXXX account was never delinquent from XX/XX/XXXX date my group loans entered repayment through today, XX/XX/2019. Note : timeline facts ( i ) - ( ii ) given above, XXXX had received timely in-full monthly payments : check # XXXX for {$1000.00} ( see EXHIBIT 3. photocopy of check # XXXX received by XXXX XX/XX/2019 and ECK debited for unauthorized amount- {$1000.00} by XXXX on XX/XX/2019 ; and check # XXXX for {$1000.00} ECK debited my account on XX/XX/2019 for {$1000.00}. ( See EXHIBIT 7. XXXX XXXX XXXX withdrawals from my account listed by check #, date, and amount withdrawn, 2 pages attached. ) The sole proximate cause of reversed payment of check # XXXX was XXXX self-generated unauthorized ECK debit on XX/XX/2019. XXXX self-generated the required check reversal subsequently used by XXXX to misrepresent in fraud blame-shift from XXXX for payment delay to me, per se extortion via bank fraud.
( b ) FedLoans second act of bank fraud ( check fraud-theft of {$1000.00} from my account ) on XX/XX/2019 : ( i ) OnXX/XX/2019 XXXX used check # XXXX as a paper check ( not ECK, as prior ( ii ) ) to debit triple monthly payment of {$1000.00}. ( See EXHIBIT 7. XXXX XXXX XXXX withdrawals from my account listed by check #, date, and amount withdrawn, 2 pages attached. ) On XX/XX/2019, no payment was due XXXX until XX/XX/2019. My XXXX account was current as of XX/XX/2019 check # XXXX for {$1000.00}, payment directed by XXXX to replace reversed check # XXXX. Ten ( 10 ) days after electronically cashing replacement check # XXXX on XX/XX/2019, XXXX action to withdraw {$1000.00} on XX/XX/2019 is per se check fraud/criminal theft using check routing and account numbers to take {$1000.00} neither authorized nor owed XXXX.
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08/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am concerned that XXXX is failing to process my payments from my XXXX XXXX XXXX. This jeopardizes my credit, my loan status, and my payments towards public service loan forgiveness.
My XXXX monthly payment of {$220.00} is due on XX/XX/2018. For this payment, I submitted a request to XXXX to issue my monthly payment from my XXXX XXXX XXXX to XXXX. I made this request to XXXX on XX/XX/2018. I requested this payment a month before my due date because I have experienced significant delays in XXXX applying these payments. Yet still my account appears delinquent.
My online XXXX account shows that XXXX accepted this request on XX/XX/2018 and the payment was scheduled for XX/XX/2018. As of today, my XXXX account has still not credited my account with this payment. My account states that my payment is 10 days past due. My XXXX online account shows that this payment was deducted from my education award.
I contacted XXXX by phone on XX/XX/2018, XX/XX/2018, XX/XX/2018, and XX/XX/2018 to see why my payment has not been processed and applied to my account. Each time I spoke to a representative, I was told vague statements about processing times and I was told to wait longer. Each representative told me that XXXX does not have the payment.
I contacted XXXX to verify the status of the payment on XX/XX/2018 and XX/XX/2018. Both times XXXX representatives told me that XXXX received the payment via EFT. The XXXX representatives stated that XXXX recently elected to receive payments from XXXX electronically, as opposed to the paper checks they previously received. XXXX verified that the payment was sent XX/XX/2018 and stated that it should be received no later than 2-3 business days from XX/XX/XXXX. XXXX stated that the payments are sent to XXXX with my first and last name and the last 5 digits of my social security number.
When I contacted XXXX on XX/XX/2018 I first spoke to a representative named XXXX. She told me that she does not even know what XXXX is and asked me more than once if it was another loan provider. She then transferred me to XXXX, employee ID XXXX, who told me that XXXX only sends things on Fridays so the payment would have been sent XX/XX/XXXX. She told me that they have not received the payment yet and there is a 7-10 day processing time. I asked when my payment would be applied. I was transferred to XXXX, who stated that he oversees the processing and accepting of XXXX payments. XXXX provided me with his direct line, XXXX, and stated that I can call him directly if I am having issues with my payments. He also stated that XXXX did not receive my payment from XXXX yet. He stated that he was not aware that the payments from XXXX are now being sent via EFT. I was told that XXXX is putting in a request to find the missing payment. This phone call lasted one hour.
On XX/XX/2018, my XXXX account still was not updated to reflect my payment. I called XXXX at XXXX. He did not answer and I left a message with my name and phone number and asked him to return my call. I did not receive a call back.
When I contacted XXXX on XX/XX/2018 I spoke with XXXX, employee ID XXXX. She told me that XXXX did not receive the payment from XXXX. She said that she saw the request to find a missing payment on XX/XX/2018. She told me that it takes 7-10 business days to process the request. I asked XXXX to clarify if she meant that it would take 7-10 business days to apply my payment or search for the missing payment. XXXX put me on hold to " look into that for me. '' XXXX then told me that it would be 7-10 business days for XXXX to process the request to look for the missing payment. I told XXXX that that time had passed. XXXX told me that they do not count the 6th, so I should check my account on Monday or Tuesday. She told me that EFT payments do not go somewhere different than the paper check payments. XXXX told me that there are delays in applying XXXX payments because they do not send the account numbers. I told her that XXXX provides first and last name and the last 5 digits of the social security number. XXXX agreed but said that because more than one person has the same name that there might still be delays in processing. I told her that no one else has my name. XXXX then told me that she was just saying that as an example. At no point was I told who is actually searching for the " missing payment '' or what that process entails or when I could expect and answer.
None of the XXXX representatives provided me with any concrete information regarding my account. They all told me to call back or check online. They always reference a " processing time '' for any action, even for them to look into an issue. When I asked what date my payment would be processed, I did not receive a date. I was told it would reflect when it was received.
I have experienced several issues with XXXX applying my XXXX XXXX XXXX payment in the past year. Their representatives do not provide useful information and they are not helpful. I am usually on hold for at least 30 minutes before speaking to anyone and several times I have been told that only certain people have access to the XXXX payments so I am transferred to someone else and I have to wait on hold for longer. Often my account appears to be delinquent while waiting for XXXX to process my payments. XXXX provides unacceptably poor customer service and does not use care in handling accounts and payments. This experience has created an immense amount of distress, worry, and time wasted in attempting to get FedLoan Servicing to do its job.
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05/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Dear Sir or Madam : I have been employed at a XXXX XXXX since XX/XX/XXXX. I graduated from XXXX XXXX in XX/XX/XXXX, and after my loans were in repayment status, I transferred all of my XXXX XXXX to FedLoan Servicing so as to register for participation in the Public Service Loan Forgiveness Program. As recommended by FedLoan Servicing, I submit an annual employment verification form in an attempt to be sure that my qualifying payments are calculated and tracked properly. I am writing to complain because for multiple years in a row now, I have encountered problems with this process. This years issue : In early XX/XX/XXXX, I submitted the annual employment verification form. The qualifying employment period that FedLoan Servicing was tracking ( to add to prior periods tracked ) was the 10-month period from XX/XX/XXXX through XX/XX/XXXX. My payments are due on the XX/XX/XXXX of every month, and during the period being certified, I made all payments on time. My agency has its own student loan repayment program, and during XX/XX/XXXX, my agency made bi-weekly payments on my behalf, with me paying the remaining balance owed. No payments were late or missed. Therefore, the number of qualifying payments from XX/XX/XXXX - XX/XX/XXXX that should have been added to my running total comes out to 10 payments. However, the letter that FedLoan servicing sent me dated XX/XX/XXXX stated only 7 payments qualified for this period. The letter fails to state why they do not consider all 10 payments as qualifying. As you likely know, the letters that FedLoan Servicing sends in response to annual requests for employment certification do not " show their math '' or provide a breakdown of how they arrive at their number of qualifying payments. This is extremely frustrating and problematic for borrowers, because there is no transparency. ( See a copy of the letter that was sent to me, attached. ) On XX/XX/XXXX, I called FedLoan Servicing to dispute the number of qualifying payments for the period being certified. I demanded an accounting and breakdown of the number of qualifying payments I have made in writing. Like I have many times in the past, I also asked why, as a matter of routine course, FedLoan Servicing does not send such breakdowns with letters purporting to show how they count the number of qualifying payments in a certified period ( including the reason ( s ) why any non-qualifying payments are not counted ). As usual, I was given rude and/or nonsense answers by phone reps who stated " they do n't make the policy '' that requires a borrower to demand these itemized breakdowns when there is a dispute over the number of qualifying payments. I have since called at least two more times inquiring about the status of my dispute, and to ask when I can expect the itemized breakdown to be sent to me. Today, on XX/XX/XXXX, I was told that it might take " up to 5 or 6 months '' for FedLoan Servicing to look into my dispute and provide the requested documents so that I can confirm whether they have credited me with all the qualifying payments I have made to date. Based on what I read in the press, I know that not everyone that is even attempting to qualify for this program submits annual certification forms, so given the volume of such requests, I do not see any reason why FedLoan Servicing can not quickly provide itemized breakdowns showing how they arrived at the number of qualifying payments I have made. Is n't this their obligation since they have contracted with the Department of Education for just such programmatic administrative and tracking purposes? I see no reason why they should not have to address borrower disputes in a more timely fashion. I should note that for at least the past two years, I have found errors in the number of qualifying payments being tracked by FedLoan Servicing. Not surprisingly, the errors are always in the servicer 's favor and shortchange me by several payments a year. I am so sick of having to go through this arduous process with FedLoan Servicing every year when they miscalculate my number of qualifying payments. Their incompetence and ridiculous wait times are undercutting the very purpose of submitting these certification forms annually, which is meant to make tracking payments easier and more accurate. Please do something to make sure that FedLoan Servicing tracks PSLF participants ' qualifying loan payments with greater accuracy and transparency. For goodness sake, we all learn in elementary school math class to " show our work '' when doing calculations, and FedLoan Servicing should have to provide proof of how they are arriving at the qualifying number of payments. Handling a program this important to so many civil servants should not be permitted to occur in a black box. Further, when FedLoan Servicing personnel inevitably make mistakes in counting qualifying payments, please do something to make them respond to disputes is a more professional and timely manner! This issues is certainly going to affect others besides myself, and if it will take them " 4 to 5 months '' to go through a borrower 's account and re-calculate and prove the correct amount of payments made, borrowers are going to end up having to pay well over the 120 payments they bargained for. This practice, and their clear propensity for making calculation errors, is surely going to cause problems for the first wave of borrowers that apply for forgiveness in XX/XX/XXXX of this year if this is not addressed. Thank you very much for any assistance you can provide.
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10/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
Summary Points : 1. XXXX ( student loan servicer ) provided me with erroneous information on multiple occasions indicating that I was not eligible for public service loan forgiveness ( PSLF ), a complaint was submitted in XX/XX/XXXX and they claim to have found no record of this ; 2. Based on the incorrect information I received from XXXX, I did not pursue PSLF ; 3. I subsequently discovered XXXX provided me with misinformation and that I am in fact eligible for the PSLF program ; 4. I have made 47 ( totaling nearly $ 35K ) payments on my student loans while employed by an PSLF-eligible employer, but only 9 payments have counted towards ( please see attached payment history and employment verification forms ) PSLF program goal of 120 payments. This is because XXXX gave me erroneous information, steering me into a PSLF-ineligible payment plan under the faulty pretense that I am not eligible for PSLF. As it turns out, I am in fact eligible and the 47 payments I have made so far meet or exceed what I would have paid under a PSLF eligible plan ; 5. I ask that all 47 payments ( as of XX/XX/XXXX ) be accepted as qualifying payments as : ( i ) I have paid as much money as I would have under a PSLF eligible plan ; ( ii ) my loan servicer improperly maneuvered me into entering a PSLF-ineligible pay ment plan using misrepresentations ( whether intentional or not ) ; and ( iii ) all of these payments were made while I was employed full time by a PSLF-eligible employer. I am an XX/XX/XXXX ( XX/XX/XXXX ) Veteran who served in the XXXX and was deployed to XX/XX/XXXX as a XXXX in XX/XX/XXXX-XX/XX/XXXX. I served my country for many reasons, one of which was the promise of financial help with college. This was a very attractive incentive for me as I come from a family with modest means. I was the first person in my family to be awarded a professional degree and navigated the process of applying and then paying for higher education on my own. The cost of professional school easily consumed all veteran benefits available to me ( GI Bill, State and Federal Tuition assistance programs ), thus federal loans became the only path through which I could afford higher education. During my professional studies, I unexpectedly I found myself caring for my father after a XXXX attempt as well as my oldest brother after he XXXX XXXX at a XXXX XXXX and was then out on XXXX ( my brother unfortunately subsequently died of an XXXX XXXX, highlighting another major catastrophe affecting our country ). I was happy to be able to support my father and brother during some difficult life circumstances but as I was myself a student at the time, this caused me to rely more heavily on federal loans, increasing my debt burden substantially. After graduation, I found myself with significant student loan debt but rather than entering a high paying job in the private sector, I chose to pursue further training in XXXX XXXX XXXX so I could go down a career path of helping veterans who have suffered worse than I. During this extra training my loan interest compounded. All of my personal and professional experiences detailed above have shaped my career path and goals and I now work with veterans who have experienced XXXX XXXX XXXX ( XXXX ) and on XXXX prescribing policies in an effort to combat the unfortunate XXXX epidemic that is affecting so many families across the country. I write today to draw attention to a student loan issue that affects me and so many other student loan borrowers : the mishandling and misrepresentation of the PSLF program. The PSLF guidelines state that if you are employed full time by a qualified public service employer, then you need to make 120 payments in a specific repayment program to have your loans forgiven. In theory, it is a great opportunity for those who chose to work in a public sector job ( which in many cases means foregoing the higher payments of the private sector ). The flagrantly mishandled execution of the program, has left me with a sputtering launch into my adult professional career and family life. XX/XX/XXXXincorrectly told me that my loans were not eligible for PSLF due to a payment that I had missed in XX/XX/XXXX. XXXX relayed this to me in XX/XX/XXXX. My loans were deferred from XX/XX/XXXX-XX/XX/XXXX while I was conducting training, though during this time the loans still accrued interest. My original loan amount was {$760000.00}, but as of XX/XX/XXXX, I owe {$91000.00}. I have made 47 payments totaling {$34000.00} since XX/XX/XXXX with a negligible impact to the principal loan balance. All of my 47 payments have been made while employed by an eligible PSLF employer. The attached employment verification forms cover all years where payments were made. My employers include the XXXX XXXX XXXX XXXX ( XXXX XXXX ), the XXXX XXXX XXXX, and the XXXX XXXX XXXX. All of these employers are eligible for my payments to qualify under the PSLF program. As you can see in the attached information, the amounts paid in the ineligible payments are roughly the same as the amounts paid in the eligible payments. All payments consistently range between $ 600-800. The Implementation of the PSLF program needs to be reformed to make it more student friendly, as Congress intended it to be. One way to accomplish this is to credit all payments as qualified PSLF payments that borrowers make while employed by an eligible employer. In this manner, the deceptive steering of borrowers into non-qualified payment plans can at least be attenuated, if not eliminated completely.
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03/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
Good afternoon, I am writing to seek assistance having the loan payments I have made during my active-duty military service count towards the TPSLF program that went into effect on XX/XX/XXXX. My lender is FedLoan Servicing. The payments I have made during my XXXX time ( which was continuous from XX/XX/XXXX until XXXX XXXX ) continue to be rejected for qualifying payments. This is very disappointing, frustrating, and unfair considering, according to the updated program requirements established in XX/XX/XXXX, my payments during the period from XX/XX/XXXX through XX/XX/XXXX should qualify.
According to the current publicly available program information, employment with the following types of organizations qualifies for PSLF : - Government organizations at any level ( U.S. federal, state, local, or tribal ) this includes the U.S. military.
As previously stated, I served continuously on XXXX XXXX in the U.S. military from XX/XX/XXXX, until XXXX XX/XX/XXXX. It is my understanding based on the information that has been made public that my payments and deferred payments on my federal student loans from XX/XX/XXXX through XX/XX/XXXX should qualify under the TPSLF program because : - I was employed full time for a qualifying employer ( XXXX U.S. military XXXX during the period of XX/XX/XXXX, through XX/XX/XXXX.
- I should receive forgiveness even if not employed or not employed by a qualifying employer at the time of application and forgiveness. So, while I have retired from the military and no longer serve on XXXX XXXX, I am still eligible to receive forgiveness for the period from XX/XX/XXXX through XX/XX/XXXX.
- I should receive credit for periods of repayment on Direct, FFEL, or XXXX XXXX.
- Periods of repayment under any plan count.
- Periods of repayment on loans before consolidation count, even if on the wrong repayment plan.
- Periods of repayment where your payments were made late or for less than the amount due count.
- Periods of repayment on loans before consolidation count, even if paid late, or for less than the amount due.
- I should ALSO receive qualifying payment credit for loans that were in specific military-related deferment and forbearance during this period.
There seems to be a few other issues that I would like addressed.
The TPSLF waiver announcement mentioned providing automatic credit to borrowers who were in a military or military-related forbearance. Since payments and deferred payments during my military service periods continue to be denied as qualifying for the TPSLF program, this clearly is not happening.
Additionally, there seems to be an issue with what will be accepted as a certifying office 's ' signature for qualifying employment periods, specifically when it comes to people like myself who are veterans and no longer on XXXX XXXX. The simple fact of the matter is I AM UNABLE TO GET A WET SIGNATURE to certify my military service. I CAN NOT provide a name, title, telephone number and wet signature. It's quite literally NOT an option. There is no HR person to certify this ; I have been out of the military for close to a decade. For FedLoan Servicing to assert otherwise is absurd.
The situation for veterans is very different than for someone who is applying while they are still on XXXX XXXXXXXX XXXX service members can walk into their military unit 's personnel office and have an official sign their application form to certify their qualifying employment period. Veterans do NOT have this option. Its also unlike a civilian company where I can just call up the HR office and ask someone to verify my employment time. A veteran cant just call up the military and say, hey, please sign this form that says I served. IT DOES NOT work that way. Upon separation from the military, you receive a Certificate of Release or Discharge from XXXX XXXX, commonly know by its form number : XXXX.
This document is proof of military service in all other circumstances. My XXXX has been the required proof of service for every instance in which I have ever had to prove that I served in the military, from applying for Veterans Administration benefits , to veterans employment qualifications, home loan applications, and even qualifying for military discounts at retail stores. But for some strange reason FedLoan Servicing maintains that a XXXX is not acceptable for a veteran to use to certify their military service as qualifying employment for the Public Service Loan Forgiveness or Temporary PSLF programs. This is ridiculous.
The fact that the people in FedLoan Servicing reviewing the application forms do not understand this is unacceptable, just like it's unacceptable that providing my certificate of discharge ( XXXX ) is not sufficient proof of military service when it is the standard of proof for literally every other entity out there.
Veterans like myself are being unjustly denied qualification for this program, which is supposed to be designed for people just like us and provide us some economic relief in recognition of our public service, but we cant qualify because a wet signature is unobtainable, and no one will provide us with a feasible, realistic solution! In my case Im being denied close to 7 years of payment periods which would more than help me meet the remaining qualifying periods I need to eliminate my student loan debt. Why? Not because I didnt serve, but because I dont have a wet signature on a form and for some reason my XXXX isnt good enough to prove my service to FedLoan Servicing. Thats just wrong.
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10/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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To Whom It May Concern : I am writing with regard to the mishandling of my student loans by XXXX XXXX XXXX Their application of my payments extended the duration of the loans and therefore caused additional interest to accrue. When I noticed the error, I worked to resolve the overpayment on my loans. I was repeatedly misled with regard to the actions that were being taken to resolve this, and despite repeated requests for an accounting of how my payment were applied, I received no information.
I held four loans with XXXX XXXX XXXX. I have two remaining. I numbered the loans based on the loan sequence numbers used by the customer service operators.
Loan 1 was disbursed on XX/XX/XXXX for {$5500.00} at a fixed interest rate of 5.75 %. The website shows a balance of {$2400.00}.
Loan 2 was disbursed on XX/XX/XXXX for {$2000.00} at a fixed interest rate of 6.55 %. I paid this loan in full from my checking account on XX/XX/XXXX. The total loan payoff was {$900.00}.
Loan 3 was disbursed on XX/XX/XXXX for {$7000.00} at a fixed interest rate of 6.55 %. I paid this loan in full on XX/XX/XXXX. The total loan payoff was {$0.00}. This loan sat a balance of approximately {$0.00} to {$0.00} for 23 months. I paid a total of {$9100.00} toward this loan, which highest balance ( principal and interest ) owing was {$7800.00}. I have overpaid on this loan by {$1300.00}. During the 23 months that this loan sat at {$.00}, interest continued to accrue on all four loans, and my overpayment was not applied to any of the three other loans. This overpayment is the root of my concern.
Loan 4 was disbursed on XX/XX/XXXX for {$5500.00} at a fixed interest rate of 5.35 %. The website shows a balance of {$2200.00}.
In early XX/XX/XXXX, I contacted XXXX XXXX XXXX to ask why Loan 4 was showing a balance for nearly two years of {$0.00} and why my payment due was showing a negative number. I was informed that that I needed to select the Loan Payoff button on their website and make a payment outside the regular automatic payments and that this loan was in paid ahead status until XX/XX/XXXX. I stated that I didnt not want to be in pay ahead status and would like the full amount of my loan installment taken from my checking account each month. I followed the instruction given and clicked the loan payoff button. It instructed me to pay {$0.00}. On XX/XX/XXXX, the funds were taken from my checking account to pay off this loan. Between my transaction history from XXXX website I viewed on XX/XX/XXXX and on XX/XX/XXXX, there are strange discrepancies. Today, I can not pull this transaction history. The website reads that the loan is paid in full and directs me to contact customer service.
After I paid off the .XXXX cents, the first operator asked if I would like to remove paid ahead status. I said yes, and she asked to put me on a brief hold at which she disconnected the call completely. I called back immediately and asked to be taken off paid ahead status. The operator stated that I was not in paid ahead status, and there was no overpayment on any of the loans. I was concerned as there were no changes to the other three loans and asked him to please email me a record of all transactions and the ammorization table for all my loans. He stated that he could not send transactions via e-mail and that my loan payment were not ammortized. I asked him to please mail me a summary of the transactions. At that time, I became even more concerned that this operator would not be able to assist me and asked to speak to a supervisor. I stated that I was concerned that if my loan payment were not applied properly that I would be paying more interest. He put me a on hold. Upon his return, he then offered to give me {$250.00} to apply to the balance of any of the loans I chose. I asked him where he got this figure and he stated he couldnt say. I stated that this didnt seem right. I paid the second loan off in full that evening as I wanted to shorthen the time I had to do business with this organization. I regret not recording the employee ID of this person.
On XX/XX/XXXX, I still had not received the Account Summary in the mail. I called and spoke with XXXX ( employee id : XXXX ) who stated that the statement of account would be emailed to me, not mailed. Since I continued to get a different and confusing answer each time that I called, I decided to contact the Consumer Financial Protection Bureau. In order to draft this complaint, I called back XXXX XXXX XXXX that day to ask if I was still in paid ahead status. I spoke with XXXX ( employee id : XXXX ), who stated it was beneficial to be in paid ahead status. She stated that she would assist me with correcting the account. I stated that I was paid ahead at the time of paying off Loans 2 and 3, and that I overpaid on loan 3 by at least {$1300.00}. She stated that she understood my problem and would ask the processing department to please review the accurracy of loans 2 and 3 for overpayment. I asked her what would happen if I paid off Loan 1 and 4 tomorrow. She stated that any overpayment would be applied in or refunded 30 days after overpayment. She also stated that she would mail be a statement of all my accounts. I still have never received any mail from XXXX XXXX XXXX. I verified the mailing address more than three times. On XX/XX/XXXX, there is still no resolution.
I have only attached the loan with the overpayment but would be able to furnish any banking or additional loan information that may be helpful.
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06/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Good afternoon and that you for your oversight of such issues. The events follow.
Since having my loan transferred from XXXX to FedLoan Servicing, I have had the problem of receiving conflicting and contradictory information from FedLoan Servicing call staff, therefore it is now my practice that for any question or concern, I call at least 3 times in a row to vet if the information is accurate and if not, continue to call until I reach a majority opinion on the concern.
Most recently, I was given misinformation regarding how to deal with a standard repayment amount billed to my account while my income-based repayment plan application was being processed. On XX/XX/XXXX after calling 3 times, I gathered enough information to understand that while my income-based repayment plan application was being processed, my account would temporarily have to be placed in a standard repayment plan and one staff member mentioned that I would have to be sure that forbearance was in place for the standard payment amount and that it would not disappear on its own, despite having been told multiple times prior ( on this call and many others ) that the process of forbearance and standard payment was automatic and did not require my attention after submitting an application for repayment plans.
I called again on XX/XX/XXXX to address the XX/XX/XXXX bill but I was told the system could not generate it yet, and so I could not make any requests at that time regarding forbearance or reduced payments for the XX/XX/XXXX billing cycle. I was asked to call back in about 1.5 weeks for enough time to pass for the bill to be generated and for requests on that bill to be made. I was told if I called at least 8 days before the bill 's due date, I could make changes. So I waited, and in that time the bill was generated and set to be due XX/XX/XXXX. I called back on XX/XX/XXXX to request that a reduced payment and forbearance be applied to my XX/XX/XXXX standard payment ( which was in the amount of {$2600.00}, nearly 5 times greater than my previous income-based monthly bill of {$530.00} ). I called back several times.
Again, I was not comfortable with the multiple staff members urging me to ignore my standard repayment for XX/XX/XXXX, despite their assurance that the forbearance scheduled for XX/XX/XXXX and its reduced payment amount of {$5.00} would cover both the month of XXXX and XXXX retroactively. It did not make sense to me and enough contradicting information was said that I wanted to receive explicit information in writing. I called back several more times between XX/XX/XXXX and XX/XX/XXXX requesting to have these instructions to purposely default on a payment without other action to be placed in writing and sent to me. Several staff members were unable to do so, until by chance the call center queue paired me with a Forbearance Specialist. This person stated they would be able to generate an email stating the explicit instructions I should follow for the month of XXXX and XX/XX/XXXX.
Upon receiving this information, I was able to confirm that I was being given misinformation, incorrect instructions and advice from the multiple FedLoan Servicing call staff members I had spoken to. This notice ( attached in step 3 ) states clearly that while my application for income-based repayment plans ( submitted XX/XX/XXXX ) is processed, I would incur two standard repayment plan bills and that each required separate forbearance requests. It confirms the forbearance scheduled for XX/XX/XXXX and its payment amount of {$5.00}, but it also states that I need to call to request a separate forbearance be placed in XXXX as well. This last point was what I kept trying to clarify with call center staff, and each time I was instructed to ignore the XX/XX/XXXX payment because the XX/XX/XXXX forbearance would cover both XXXX and XX/XX/XXXX billing periods. Had I not been adamant in having this information finally sent to me in writing, I would not have uncovered this crucial information that could potentially cause me to default on a payment and affect my credit score. And when I would ask about this concern, call staff members reassured me that while I would receive late notices and default on the XX/XX/XXXX payment ( per their recommendation ), it would not be reported to the credit bureaus. However, there was no written proof of this information and they were often resistant in providing written information to bolster their verbal responses.
Overall, the misinformation given, unexplained delays in processing information, and unrequested actions taken on my account have delayed my ability to file for Public Student Loan Forgiveness by several months, despite continuing to work for a qualifying employer during that time. Their delays and processing times freeze ones account and do not allow for qualifying payments to be made during that time. I have only been with FedLoan Servicing since XX/XX/XXXX and by XX/XX/XXXX, in 7 months of dealing with them, I will have been unable to submit qualifying payments for 3 of those 7 months, despite working for a qualifying employer. That is wasted time and only prolonging the limitation on my employment options for the sake of loan forgiveness, and ultimately making it more difficult to achieve the 120 qualifying payments.
Thank you for taking the time to read this and I would be happy to discuss further and provide further information if it can help this investigation.
Best Regards, XXXX XXXX
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01/30/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My AES my accounts are being listed between 150 and 120 days past due for the better part of three years. I have been attempting to correct this reporting with AES for almost three years. Over the last three months they have been provided with every bank statement, email and correspondence and credit report available to explain that my accounts were never late when I was with XXXX XXXX XXXX and all of my payments have been made with AES on-time.
Last night, AES provided a formal response to their position ( see enclosed ). When combined with the information that I shared, you should be able to better understand the situation and update my credit report to accurately reflect what is verified by the credit bureau.
Background.
AES is stating that the reason they are marking my account 120-150 days past due on the first month they are reporting my account is because my payments to XXXX XXXX XXXX were delinquent from XX/XX/XXXX - XX/XX/XXXX. After XX/XX/XXXX, my loans were transferred from XXXX XXXX to AES and AES.
XXXX XXXX XXXX confirmed through both the credit reporting agency and my call with them today that my last payment was initiated on XX/XX/XXXX and received. They also confirmed this through XXXX as they updated my credit report in XXXX of XXXX to accurately reflect that every payment made during our relationship was paid and never late through XXXX of XXXX.
Initially, XXXX XXXX XXXX incorrectly listed me as being late 60 days in XX/XX/XXXX.
This error was corrected in XXXX of XXXX by XXXX XXXX XXXX and with the assistance of XXXX. I have attached credit reports from XXXX of XXXX and XX/XX/XXXX re-verifying the past error and correction in XXXX. I also marked the changes and updates to clearly show the account was current when it was transferred to AES.
For the record, the customer service analyst that I was working with at AES XXXX XXXX indicated that she saw numerous glitches in their system related to my account and things dont look right. It is my understanding that AES did not properly set up my account in their system until the end of XXXX which is why two payments that I initiated through their system on the XXXX and XXXX were not applied to my account.
AES asked me to provide them with written authorization to speak with my bank about my account and sign a document. My attorney informed me that any document that I sign could potentially release their liability and negligence when I take them to court.
AES indicates that they received my first payment onXX/XX/XXXX for {$300.00} ; however, I provided information from my bank supporting previous payments that were made from my account.
If they are recognizing their first payment was {$300.00} on XX/XX/XXXX it would mean that my account is at worst 54 days past due - which it's not.
**AES provides their logic for how they arrived at 120 or 150 days past due for my account status in the letter. ** We received a payment for {$300.00} on XX/XX/XXXX ; this payment was backdated to cover billing starting in XX/XX/XXXX according to the information we received from your previous servicer.
This statement inaccurate and does not make sense. It does prove they never took the time to understand or learn what was going on with my situation after I explained that XXXX recognized and corrected their error.
Per the attached credit documents my account was never listed as being late with XXXX in XXXX or XXXX. XXXX and XXXX were corrected. If you do the math, and based on what AES indicated in their letter - starting with a 30 day late in XX/XX/XXXX - provides us a reading of more than 120 days late. Its actually 122 days. All of the payments were made therefore, this number and what they have been reporting about me for three years is not correct.
In speaking with XXXX XXXX XXXX today ( XXXX XXXX and XXXX ), they provided me with a lot of interesting information. First, XXXX mailed the notification of the change of service providers to the wrong address and did not update my new address in XXXX. They updated my address today, and I communicated the change with them in XXXX. This means AES also did not have my correct address. Based on your guidelines - they were required to send me a notice of the change in service providers.
The Consumer Financial Protection Bureau ( CFPB ) states : Your new servicer generally should send a notice to you within 15 days after the servicing rights for your loan are transferred. This would be XX/XX/XXXX ( because their letter says they received my loan on XX/XX/XXXX ). The notice ( s ) should tell you : The date on which your old servicer will stop accepting payments The date on which your new servicer will begin to accept payments The new servicers name and their contact information The specific date the right to service your loan transferred to the new servicer My due date for the loan with XXXX XXXX XXXX was the XXXX of each month, and if they follow this rule, then my due date would be on XX/XX/XXXX.
Here is where things get interesting if we agree that the bureau reporting for XXXX and their own admission that the information was incorrect is accurate, then we defer to the ( CFPB ) here too The Consumer Financial Protection Bureau ( CFPB ) states : Additionally, for 60 days from the date your loan servicing transfers, your new servicer can not charge you a late fee or treat the payment as late if you sent it to your previous servicer on time or within the applicable grace period.
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10/14/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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We recently discovered that FedLoan Student loans for XXXX XXXX XXXX had been paid in full as of XX/XX/XXXX, we had no idea that there was a XXXX balance. We did not receive any communication regarding the paid in full notice or that we had been paying on an account that had been paid off. We have paid every month through online bill pay with our bank as an automatic payment-we have full records on the payment history and bank statements. I was checking our credit reports earlier this year ( XX/XX/XXXX ), and noticed that all the student loan accounts had XXXX balances. I reached out to FedLoan to ask questions about my account and to verify that the information reported on the credit report was correct. We were told at that point there was no history on our account due to it being paid off since XX/XX/XXXX. No payments had been posted and no notations were made that our payments were still being received and posted to an account.
The timeline of events is as follows : XXXX finished his XXXX XXXX through XXXX College-Online. He received his diploma.
XXXX-Later that same year we were notified that XXXX College was closing due to fraudulent admission systems and processes.
XXXX XXXX-We received a refund check from the US Dept of Education. We knew there was a lawsuit and that they closed due to fraud so we figured that this refund was linked to the lawsuit and the closure.
Fast forward to XXXX XXXXchecking the credit reports for scores and accuracy as we do every year-noticed XXXX XXXX loan amounts were XXXX, so we began investigating.
XXXX called FedLoan-did n't get through due to high call volume due to Covid-reduced worker capacity and reduced call center hours.
XX/XX/XXXX-after trying to call, logged into the online portal for XXXX-there was no account info available, no statement/payment history, all accounts showed XXXX balances. Emailed the contact us address to ask questions.
XXXX-began an online chat with agent ( XX/XX/XXXX-agent ID XXXX ) to ask about account statements/balances/account history and dates that the account had been paid off. XXXX stated that the loans had been paid off since XX/XX/XXXX. He also stated that there was a PAID IN FULL letter EMAILED XX/XX/XXXX. He said the letter was emailed due to the online preferences for paperless account correspondence. We never received the emailed paid in full letter.
XXXX-After the online chat, XXXX called in to speak to someone about our issues and concerns. He was told that the account was paid in full-no balance was due. After giving the call center rep the story of what was going on and the we had all the payment history and bank statements ( records dating back to XXXX ) showing the payments were sent, accepted, and posted by FedLoan, we were told that the payment address had changed. The payment address for the PO BOX in XXXX was the old address-the date or any history on the payment address changing was not provided/it was not known by the agent on the phone. No further info or insight from that call.
Bank records show same payment address from XXXX ( when we stopped payment after discovering the issue ).
XX/XX/2020-called into FedLoan again to ask about how to find out where our payments were getting posted and to get our money back. We told there was nothing to do except upload our documents to the online portal with a timeline of events and they would be reviewed and we would be notified about the resolution. I pushed and kept asking for a physical address-where we could mail our statements and track receipt with overnight XX/XX/XXXX with signature. We were told there was no physical address to mail anything to. Finally got a supervisor over the phone, XX/XX/XXXX-employee ID XXXX, she said I could email them to her directly and she would be waiting for it. I emailed all of our documents in to the email XXXX ( I never heard a word from her after that ) I asked to be notified that the email and attachments were received-I didn't hear back until XX/XX/XXXX.
XXXX-an online account message was posted. The letter stated the following-XX/XX/XXXX XXXX XXXX : This notice confirms we received your correspondence or request on XX/XX/XXXX. The correspondence we received may be, but is not limited to one or more of the following : A Request to update or change your record Documentation supporting a repayment, deferment, or forbearance request.
Documentation requesting information about your account.
Next Steps There is no action needed from you at this time. Once we complete our review, we will send you a notice detailing the outcome of your request.
XXXX-I sent in a request for an update via the online portal since there had been no information communicated since XX/XX/XXXX.
XXXX-An automated response was posted. It read as follows : XXXX XXXX XXXX : This notice confirms we received your correspondence or request on XX/XX/XXXX. The correspondence we received may be, but is not limited to one or more of the following : A Request to update or change your record Documentation supporting a repayment, deferment, or forbearance request.
Documentation requesting information about your account.
Next Steps There is no action needed from you at this time. Once we complete our review, we will send you a notice detailing the outcome of your request.
As of XX/XX/XXXX we have not received anything regarding the investigation, what account the checks were posted to, how anything is being handled, nothing.
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08/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I called on XX/XX/XXXX to double-check my " Paid ahead '' status for my loans. As of my XXXX account statement, there was a clause on there that stated that I had made enough payments to be paid ahead through XX/XX/XXXX. However, on my XXXX account statement, my account statement said that I was no longer paid ahead. I called to confirm this information with a representative via telephone, who reviewed the account and said that I was still paid ahead and that the information had not been updated on the website and that the letter was incorrect. I then decided to suspend my XXXX payment to allocate the money elsewhere.
I received my XXXX statement, which said that I also was no longer paid ahead. I called to get more information on why this was the case on the XX/XX/XXXX call referenced above. At that time, I was informed that due to a new software upgrade/change, all paid ahead statuses were negated. To confirm with the representative, I then stated my interpretation of his statement : that I was still in a paid ahead status, however the new software had not taken that into account yet, which he replied that my interpretation was correct. I then also asked for confirmation that if I suspended XXXX 's payment, that I would not get in trouble. He put me on hold to double check a few things, and came back with a new explanation, saying that since I had submitted my Pay as You Earn Employment Verification applications, this put me on track for PSLF ( which is something I had inquired about several times before, as I have been working for PSLF-qualifying employers for over five years now, and have been misinformed about how to get the paperwork in place to take advantage of the program ( see previous complaint ). He said that with the submission of the eligible employer paperwork, that makes it so I can no longer have a paid-ahead status on my account. I told him that I this is not the first time that I have had my income redetermined, and it should have been noted on my account that I was on/seeking eligibility for PSLF ( as I have made that reference on several of my calls that I had placed in previous months ) and that none of the representatives, in particular ones that I spoke with regarding my paid ahead status, made any mention that being on PSLF would negate a paid ahead status.
I submitted paperwork back in XXXX to recertify eligible employment ( that's the only upload I have on record, unfortunately, as I had mailed that paperwork to XXXX XXXX back when my loans were consolidated in XX/XX/XXXX, but that submission is not reflected on my account ), so the fact that no one mentioned this clearing any paid ahead status in any of my calls between said XXXX submission and the XX/XX/XXXX phone call is infuriating.
Furthermore, no where on the XXXX XXXX site do I see any information that being on PSLF will negate a paid ahead status, most namely these two articles : XXXX XXXX XXXX XXXX XXXX XXXX XXXX I DO acknowledge the statement that says that paying ahead can interfere with what constitutes a " qualifying payment, '' however at NO POINT have I asked to remove the paid ahead status from my account. I had one representative ask if this was something I wanted to do ( back in spring of XXXX ), however I DECLINED that option.
To confuse matters even more, the XXXX website has a statement on my XXXX bill that's due that it is reduced because my previous payment was more than the required amount, so I am paid ahead by the overage ( my normal amount due is XXXX, I paid XXXX in XX/XX/XXXX, so now the payment due in XXXX is {$200.00} ). I brought this up to the representative on the phone, which he said that I can pay ahead and that will be stored, but every time I resubmit a recertification of employment for PSLF, that will wash out any pay ahead status. He asked if I want to be taken off of PSLF to get paid ahead status back, which I asked if that would make it so my paid ahead status would put me a year ahead like I was before, which he said he could not guarantee that, so I declined this option.
I was on the phone for over an hour with XXXX XXXX to try to get information that made any sense as to why my paid-ahead status is removed ( even though nothing has changed over the last two years ). This again illustrates the misinformation, mismanagement of payments, and complete conflict of advice I get from numerous different staff members from XXXX XXXX. I was made aware of the paid-ahead payments not being qualified payments for the XXXX required to be forgiven ( though this information was not given communicated to me until this year, not when I originally planned to utilize the PSLF program. That information was also not on their website until after I was enrolled in PSLF either ), however no one mentioned anything about losing paid ahead status was revealed. Even in the response from XXXX XXXX to my last complaint mentioned that my account was reviewed " in detail '' and at no point did they mention that my account was over a year paid ahead, to which I would lose that benefit when enrolled in PSLF. The reason this is such a big deal is I have incurred a large amount of debt recently that I would like to suspend a few payments to catch up on said debt, and I thought I had a VERY large safety net in paying my student loans that has since been revoked for no clear reason.
Dealing with XXXX XXXX in the last 5 years has been an extremely stressful and confusing experience.
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10/08/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I began to pull out loans during my time at XXXX XXXX XXXX XXXX XXXX between XXXX. I tried to get my career started and began working in XXXX XXXX XXXX XXXX XXXX utilizing my XXXX XXXX. I returned to get my XXXX XXXX from XXXX XXXX XXXX. Between XXXX and XXXX I contacted my loan servicer at the time which was XXXX XXXX then XXXX. When I mentioned it would be hard for me to make payments and try to make a living the forbearance options was always presented and companies never seemed willing to educate me on my options. I was able to extend my loans during my time completing my XXXX XXXX. When I completed that I was relocating cities, trying to get married and buy a house. Again I was not offered useful advice other than high payments or going back on forbearance. After educating myself on Public service loan forgiveness, and having to consolidate in order for them to qualify I have been actively making payments since XXXX of XXXX.
My loans then were transferred to Fed Loans. This has been a horrible experience. Doing paper work for the loans is once a year but it is a time I sincerely dread. This is because the 2-3 week period of contact, calls, emails etc and follow up to feel secure that I'm getting correct service. If you look up my recorded calls you can get an idea of the poor service and negligence at that company. Every time it has been a struggle getting my documents in in. I constantly have to call and remind them to check their fax. There would be times weeks and months go by and I call and all of a sudden the fax I sent is there after I ask they go look for it. Where I got very worried is when my wife was not working because she was doing student teaching hours. I knew I was going to dread this because it was another time I had to contact fed loans aside from my yearly verification. I had let fed loans know our income would be drastically decreasing. After being assured the amount would be adjusted correctly the first payment I received had double to over XXXX dollars if I remember correctly from previously being around XXXX. I called again and asked what happened and the response I received is " it was a mistake and the wrong information was used ''. What is that suppose to mean? How is that suppose to make me feel moving forward trying to complete 10 years of payments? How do I know my information has been correct every year? Are people income and financial information being used incorrectly or inputted wrong? I do not see what happens on the other side of that call and every year some new large payment is given to me and I have to try and negotiate a lower amount. If this is suppose to be set why are they always negotiating different amounts and " checking things '' I was extremely upset about this and have not felt secure about my loans ever since. Every year I feel like there is a mistake and I can not do anything about it. Honestly I don't feel confident making payments until XXXX feeling that other financial information is being used that is effecting my life.
Something else that I have discussed with agents is not having credit for being a homeowner or holding a steady job or career. We are pushed so much to go to college and trying to be successful and be a home owner. When I explained that my mortgage is XXXX and if that get considered they said no. Why are payment calculated off of gross income? I always ask this because we are given payment plans for money we do not. I have to report a certain amount of money that I only maybe get half of? For example I make XXXX, my mortgage is XXXX and you want XXXX from me? How I'm I suppose to enjoy my life, career, family etc? I was in college during California 's budget crisis when cost of tuition skyrocketed, teachers were being let go and we were having adjunct professors and XXXX XXXX XXXXXXXX XXXXXXXX. That is not what I paid for. Our education system tells us to go to college and be successful and we are promised a certain amount of money for having a degree. My first job after college with my degree had me making XXXX dollars an hour! How I'm I going to have any success with XXXX a year? I returned to get my masters to make more money but of course It cost me so much more in loans. When you are young and struggling to eat and pay rent putting off payments sounds like a great option. But people who have those jobs are probably coached to offer forbearance rather than the proper advice to help you improve your situation.
This may not meet the requirements of this complaint system but I do not know where else to voice these concerns. I have been working in public service since XXXX and it is now XXXX and was never offered the public service loan forgiveness. If I would have been provided proper guidance I would have found a way to make payments and possibly be done. Instead I was quickly offered forbearance which only added to my total amount. I know the previous system was broken and flawed and I feel I'm have been effected by it. I hear of this revamping and it just makes me think of my bad experiences and how much more time I have making payments to a system I do not trust. I hope to hear back from somebody. I owe more than XXXX and XXXX XXXX XXXX XXXX. My daughter was born XX/XX/XXXX when loan payments were stopped. I feel like this XXXX is going to change for the worse and I'm truly concerned about how I will not only provide essentials for my daughter but a fun childhood with many lasting memories.
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01/28/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
Servicemember |
PLEASE REFER TO COMPLAINT # XXXX XXXX XXXX Federal student loan Dealing with your lender orservicer XXXX Unversity XX/XX/XXXX Open Information received XXXX XXXX XXXX Federal student loan Dealing with your lender orservicer Fed Loan Servicing ( PHEAA ) XX/XX/XXXX Open Submitted to theCFPB An official website of the United States Governmen In accordance with law : Furnishers of Information : General Section 623 ( e ) ; 15 U.S.C. 1681s-2 ; 12 CFR 1022, Subpart E Section 623 ( e ) required the Agencies and the Federal Trade Commission ( FTC ) to : 1. issue guidelines for use by furnishers regarding the accuracy and integrity of the information about consumers that they furnish to consumer reporting agencies ; 2. prescribe regulations requiring furnishers to establish reasonable policies and procedures for implementing the guidelines ; and 3. issue regulations identifying the circumstances under which a furnisher must reinvestigate disputes concerning the accuracy of information contained in a consumer report based on a direct request from a consumer. The Agencies and the FTC published final rules in the Federal Register ( 74 FR 31484 ) implementing this section of FCRA. These rules took effect XX/XX/XXXX. OnXX/XX/XXXX, the CFPB restated the FCRA regulations at 12 CFR Part 1022. ( 76 Fed Reg 79308 ).
XXXX. XXXX, XXXX, and Fed Loan Servicing violated my consumer rights. As of today, the disputed loans have been removed from my credit report with no comment or note to explain the removal. Furthermore, this action has caused an adverse impact by reducing the average age of my credit history and failing to reflect the accounts closed and paid in full as opposed to cancelling them continues to exacerbate the financial and economic damage from carrying the debt since XXXX, default reporting to the credit bureaus, DOE, and civil claims court resulting from a fraudulently initiated complaint. I am not willing to accept a cancellation without equal compensation, restitution, and refund of loans repaid, court damages, and upper-level compensatory damages equivalent to fraud and substantial misrepresentation. I am awaiting the shelter verification letter to attach to the financial damage incurred by being forced into an emergency state shelter resulting from adverse credit reporting in XXXX.
I have attached evidence of the negative credit impact and current reports verifying the debt cancelled from account.
2. Please also investigate, remove, and refund the remaining {$2000.00} XXXX XXXX held by XXXX. I have repeatedly requested reconsideration of eligibility for cancellation denial and review of student account records showing that XXXX recharged me for transfer credits denied in XXXX and their failure to award grant monies in the amount accepted on financial aid award letter, 3. Please review my case in regard to my eligibility for relief under The Attorney Generals Office filed a lawsuit against PHEAA in XX/XX/XXXX alleging that it violated consumer protection laws relating to in administering the Public Service Loan Forgiveness ( PSLF ) and TEACH Grant programs and in handling Income-Driven Repayment ( IDR ) plan applications. A copy of the lawsuit is attached here. In particular, the lawsuit alleges that : PHEAA made account errors and provided borrowers with misinformation about eligibility requirements for PSLF that caused borrowers to lose months of qualifying payments toward loan forgiveness.
PHEAA failed to timely process borrowers IDR plan applications, causing borrowers to lose months towards loan forgiveness.
PHEAA erroneously caused TEACH Grant recipients to lose their grants and have them converted into loans that the recipients were required to repay.
The settlement provides an opportunity for borrowers who believe they may have been affected by these practices to obtain a detailed account review by submitting a claim form. If the account review identifies errors or misrepresentations, the borrower will receive account corrections and, in some cases, monetary relief. A copy of the settlement will be posted here when available.
For borrowers who are pursuing PSLF, the account review will determine whether PHEAA made errors that resulted in an inaccurate count of the number of qualifying payments that the borrower made towards loan forgiveness. The review will also determine whether PHEAA made misrepresentations to the borrower concerning which repayment plans, loan statuses, or employers qualify for PSLF.
For borrowers who applied for an IDR plan, the review will determine whether PHEAA delayed longer than 30 days in processing the borrowers IDR application, causing the borrower to miss the opportunity to make a qualifying payment towards loan forgiveness. ( Claim review denied, appeal submitted see attached ). I have included MA AGO contacts in the email for transparency and accountability, especially since the loans are indeed REMOVED AND I HAVE NOT RECEIVED A REFUND, ) 3. Pease review and afford me my constitutional right to due process. Allow me to be heard verbally and not just rely on the text. I have fought this battle for equity and justice for more than 5 years and there is no way to quantify the damage and irreparable harm but please allow my daughter and I the opportunity to share the impacts in our own words exercising our right to freedom of speech.
Please contact me with an update and or next steps regarding my rights to request compensation.
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05/20/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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my name is XXXX XXXX, my social security is XXXX, i have XXXX kids, since XXXX i have been on defaulted loan, where becuase of ffact my children were young my children my tax return was like XXXX, and actual income was low, but becuase of the default fact debt collection took this money and not my children so we stayed in low income for 8 years.
i used to reply saying my tax return is good is more than 10 % of my income, they used to say i should make monthly payment so defaulted loan lasted longer, but also the debt collection were also mean they would say i didnt sign the documents that say congratulation I'm off the defaulted loan etc. which made me stuck with them while i didnt have printer and refused to spend a day in the library, then i professionally got better job and XXXX got me garnished in XXXX and 3 garnishment were on my pay check with garnishment fee of XXXX $ for each garnishment, other than w2 with held by irs and all for debt collection so out of XXXX, my actual income was XXXX and yet 8 garnishment payment did not count as payment to get out of defaulted loan, because they called it involunteerly payment where when i saw the fees i told them i want to pay but once it take place they wont accept other than practice, but later i got fired and signed up for rehab and once i did 9 payments i got signed up to fedloans as if i'm still on defaulted loan which cost more, then i filed identity theft and within two months my loan got reversed back to department of education and they had me to restart loan rehabilitation program again, I tried to tell them many times i did these payments before they signed me up with fedloans but they just refused to listen, so again i did new rehab payments and did 9 payments and i was so excited finally that the 9 payments complete and i would feel how cool to have social security without default loan ( well it stays damage so not that fun ).
and i had to receive the horrible new event that i got assigned to fedloans, its like after i got reversed from fedloans to departemt of education and stayed with department of education for 9 months doing rehab payments and submit the payment before due date i swear all the payments were submitted before due date just to reflect how much i was taking care of getting out of defaulted loan, department of education sold me again to fedloans and told me because my loan is ugly, its like if my due date was the 9 of each month, my payment was first or second day of the month this is how much i was paying attention to finish the 9 payment for them to loose it and say im not taking care of my loan is very mean to say.its like i did great job paying attention to my loan did all rehab payments.
other than 3 garnishment were placed on my pay check and w2 with held and all to debt collection other than each garnishment with XXXX $ fee.
its like all these fees and all this abuse and they tell me im not paying good care of my loan ( its like how much tighter grip can they place on me? ).
so yes i loved how finally after long years that i got finally treated right when they reversed my loan from fedloans back to department of education and assigned me to rehab program even when i did 9 payments that was abuse but they add to it they went mean and sold me again to fedloans and sold me after i spent 8 months in rehab payments to send me to last year point they are the ones who is against progress not me, ( its like rehab then sold me to fedloans then reverse fedloans to back to departemen of education and do rehab and then sold again to fedloans where i didnt nothing wrong they abused me and i really was very patience when they put me on rehab and refused to get me out of default even after my payments where complete, 1-rehab 2-fedloans 3-back to department of education ( reverse identity theft loan consolidation ) 4-rehab 5-sold me again to fedloans.
i really want to stay with department of education and determine to do all my payments and i read and contacted many Borrower that are dealing with fedloans and they say its horrible to be with fedloans, its like they add interest rate and accept XXXX payment but their interest rate is XXXX $ and they add it to loan principle next month so its like monthly loan principle goes up with XXXX $ its like its horrible ( its like my loan principle would be double in few years ).
so yes i was good Borrower paid all my payments on time and department of education signed me and sold me to fedloans without my consent without my approval.
its like debt collections and loan servicing taking all Borrower money and leave them broken and its horrible practice we went college inorder to make income not to give it to loan servicers.
gush other than my degree was online degree from XXXX university and yes it was very poor program and i wouldnt recommend it to any body it was slides and the instructor was not on live lecture and it costed same as traditional cost.
so yes sir i didnt sign or agree to be sold to fedloans, and i was not lazy i did each payment before due date and i demand justice, sadly i like to report department of education customer service ignore us and they know they cant help us becuase selling us is so easy, where it broke many of Borrowers where its hard and i really want to stay with department of education, i dont approve to be sold to fedloans and i was actively taking good care of my loans.
please reverse my loan, fedloans is night mare plz
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07/06/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I am an XXXX XXXX XXXX, just starting my final ( 5th year ) of XXXX. I attended XXXX XXXX University in Colorado from XX/XX/XXXX-XX/XX/XXXX. When I started at the university, the school did not qualify for Federal Loans because of two reasons : 1 ) It was for profit 2 ) It only had initial accreditation as you can not be fully accredited until you graduate your first class which was XX/XX/XXXX. Because of this only private loans were an option. Right before we started our first year of XXXX school, XX/XX/XXXX, the economy suffered a major recession. The only real option for private loans ( XXXX XXXX ) was not offering students at a reasonable rate ( something like 15 % or higher ). Because of this, the school knew that they would not have students without finding an alternative financing option. What the school did was work with XXXX XXXX XXXX XXXX to underwrite the loans for all of the first and second year students. The terms seemed reasonable, 8.5 %, but what we did not realize was the loans did not offer XX/XX/XXXX deferral after 15 months, only forbearance, and that only for an additional 24 months. For me, my first 2.5 years were financed through the school/XXXX XXXX XXXX XXXX. The economy recovered by XX/XX/XXXX, and my last 1.5 years were financed through XXXX XXXX at very reasonable rates. Fast forward to XX/XX/XXXX. I was still in XXXX, XXXX XXXX allows in XX/XX/XXXX deferral of the loans because they know that XXXX does not pay very well, but these other loans through XXXX XXXX XXXX XXXX XXXX do not. These other loans had since been sold to XXXX, and are serviced by AES and AES rejected my forbearance request in XX/XX/XXXX. I appealed this decision and resubmitted in XX/XX/XXXX, which was also denied. The payments for the balance of these loans ( Principal was roughly {$290000.00} ) were scheduled around $ 4000 monthly, my gross income. The lowered payments, interest only offered by AES were in the neighborhood of $ 2400 monthly, which was pretty close to my net pay, and I have a family of XXXX, so I could not make these payments either. I submitted a letter to the lender ( XXXX ) through AES stating my situation, and asking if forbearance could be granted for 18 more months ( when I finished my XXXX ) or offering $ XXXX monthly good faith payments. I had to write indirectly to XXXX through AES because AES would not disclose the lender 's information, and on AES website, the loans were still written as XXXX XXXX University as the underwriter/holder of the loans. I never received a written response to the letter, nor did I receive a phone call from AES/XXXX. Instead I got an e-mail from XXXX XXXX stating that he was hired by the school as an independent contractor to help graduates in financial trouble. I had to e-mail the school to confirm he was legit, because the school and XXXX did not give me pre-notification that he would be contacting me. XXXX was very nice, and tried to work as an intermediate to find refinancing options, but all to no avail. The larges problem is that all of the refinancing options for XXXX loans ( XXXX, XXXX ) etc would not refinance loans from XXXX XXXX for whatever reason. My credit score at that time was very good at XXXX, but the rejections were always related to the school, not the loans. In XX/XX/XXXX, I was finally able to find a lender, XXXX XXXX, that gave me initial approval with a cosigner my father, with my credit score at that time of XXXX. It took a while to get all of my father 's supporting documents because he is retired and was travelling a lot in XX/XX/XXXX, with final documents submitted on XX/XX/XXXX, a Friday. On Monday, XXXX did one last credit check on Monday XX/XX/XXXX because it had been 30+days from the initial application. I was denied on final approval because my credit had fallen to XXXX! I pulled my credit report, and the only negative accounts on the credit report were three AES loans : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. All one payee, all the loans that I was trying to get refinanced. I reached out to AES and XXXX, who would not help me change the reporting on these accounts for one month ( long enough to refinance the loans with XXXX XXXX ). I received no response to e-mail or phone requests. I reached out to XXXX XXXX, and they could not help me unless the negative reporting was removed from my credit score by AES/XXXX I reached out to my school for help, and received no response to my e-mail. I reached out to XXXX XXXX who was supposed to be acting as an intermediary, and he responded numerous times about calls with XXXX XXXX ( XXXX ) and attempting to resolve the situation, all to no avail. I was finally able to get XXXX XXXX on the phone who flat out refused to help me, refinance the loan, grant forbearance, or change the reporting on my accounts to help me, even when I provided proof that XXXX XXXX would refinance the loans if XXXX/AES would change the reporting on my loans. Finally, at the end of XXXX, I was able to refinance my loans through a friend of my father 's, who agreed to refinance my loans despite my ruined credit, with deferred payements until the end of my XXXX. The loans were paid off in their entirety in XX/XX/XXXX. I have requested that my credit be restored with all negative reporting removed because I attempted all reasonable avenues to rectify the situation going back to XX/XX/XXXX. My credit is still ruined at XXXX.
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11/03/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Greetings, This complaint is in reference to how Fedloan Servicing is calculating my student loan payments for consideration in the Public Service Loan Forgiveness program.
_________________________________________________________________ Generally speaking, the way the program works is you have to make 120 payments ( 10 years worth ) while working for a public service agency. You submit documentation annually to show that you are in fact employed by a qualified employer. You also submit tax returns annually to allow them to decide how much your monthly payments should be for the next 12 months.
__________________________________________________________________ I began making payments in XXXX of XXXX. All of the payments I have made, I have been employed by a qualified employer. In theory the borrower has to make one monthly payment and the payment is applied to all of the loan sequences. Therefore if a payment counts for one loan sequence it should count for all loan sequences However not all of my payments are being counted equally.
_____________________________________________________________________ For example, my account reflects that I have 12 loan sequences. Not all 12 sequences have the same number of payments.
Loan Sequence # 1 does not reflect the following eleven payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9.XX/XX/XXXX10. XX/XX/XXXX 11. XX/XX/XXXX ___________________________________________________________________ Loan Sequence # 2 does not reflect the following twelve payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XXXX XXXX XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX 10.XX/XX/XXXXXXXX 11. XX/XX/XXXX12. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 3 does not reflect the following twenty eight payments that were made : 1..XX/XX/XXXXXXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9.XX/XX/XXXX10. XX/XX/XXXX 11. XX/XX/XXXX12.XX/XX/XXXX13. XX/XX/XXXX 14. XX/XX/XXXX15. XX/XX/XXXX 16. XX/XX/XXXX 17. XX/XX/XXXX 18.XX/XX/XXXX 19. XX/XX/XXXX 20. XX/XX/XXXX 21. XX/XX/XXXX 22. XX/XX/XXXX23. XX/XX/XXXX 24XX/XX/XXXX25. XX/XX/XXXX26.XX/XX/XXXX 27. XX/XX/XXXX 28. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 4 does not reflect the following seventeen payments that were made 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX10. XX/XX/XXXX 11. XX/XX/XXXX 12. XX/XX/XXXX 13. XX/XX/XXXX14. XX/XX/XXXX 15. XX/XX/XXXX 16. XX/XX/XXXX 17. XX/XX/XXXX ____________________________________________________________________ Loan Sequence # 5 does not reflect the following nine payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX Loan Sequence # 6 does not reflect the following nine payments that were made : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX 8. XX/XX/XXXX 9. XX/XX/XXXX ____________________________________________________________________ Loan Sequence # 7 does not reflect the following six payments that were made 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 8 does not reflect the following seven payments that were made 1.XX/XX/XXXXXXXX 2. XX/XX/XXXX 3.XX/XX/XXXXXXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX 7. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 9 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XXXX XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 10 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XXXX XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 11 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XX/XX/XXXXXXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX _____________________________________________________________________ Loan Sequence # 12 does not reflect the following six payments that were made 1. XX/XX/XXXX 2.XXXX XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX 5. XX/XX/XXXX 6. XX/XX/XXXX ____________________________________________________________________ Further, I have called to ask that they manually count my payments but nothing has been done. Whenever I call back, there is no update, I am always told " your request for review is still pending. '' Additionally Fedloan has announced that a new company will be in charge of collecting payments regarding the Public Service Loan Forgiveness Program.
____________________________________________________________________ I have attached a spreadsheet that reflects all of the payments I have made. The cells that are marked with " XXXX '' in red font indicated that they have calculated the payment for at least one loan sequence but not another.
Please Help!
XXXX XXXX XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX
XXXX, MD XXXX
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02/06/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I submitted an application for an income driven repayment plan to XXXX in late XXXX. I did not check a box that asked me if I needed a forbearance on my payment while the application was being processes because my payment at that time was {$0.00}. On XX/XX/XXXX, I received a notice that I owed {$1100.00}. I called customer service on XX/XX/XXXX and explained what happened. I was told that I could request a forbearance over the phone. We agreed on a payment of {$500.00}. I was told that I would receive a bill in XXXX reflecting the new amount due.
In XXXX, my account still requested that I owed {$1100.00}. I called back on XX/XX/2019. I was told that whoever I spoke with forgot to submit the request, and that " it would get taken care of right away. '' I asked how this would affect the status of my application for income-driven plan. I was told it would delay the process until XXXX but that as soon as I made the {$500.00} payment, it would move the process forward ( because I needed to make at least one payment on the standard plan- or on agreed upon forbearance in lieu of the full payment, i.e. the {$500.00} ), and that a new billing statement would come out show that I did not owe the remaining {$670.00}. I paid the {$500.00} on XX/XX/XXXX. My account reflected that I paid the {$500.00} but still said I owed {$670.00}.
I called back on XX/XX/XXXX. This time I was told that 'somehow my account wasn't reflecting ' that I only needed to pay the $ XXXX that whoever needed to process it didn't process it correctly, but that a notation would be added to my file, and my account updated. As a result of the delay, my application for an income driven plan was delayed until at least XXXX.
I waited, and nothing happened. I called back on XX/XX/XXXX. This time I was given brand new information. Specifically, I was specifically advised that what I needed was an 'administrative forbearance. ' I asked why this was the first time I was learning about this. I was told that 'unfortunately, not everyone understands all of the rules, and you probably got bad information. ' I expressed my frustration with receiving such conflicting information. The person I spoke with was kind, but ultimately, unhelpful because nothing happened. My account still reflected that I owed {$670.00}, and stated that I was delinquent in paying it.
I called again on XX/XX/XXXX and spoke with someone named XXXX, 4 or so days after my account reflected that I was delinquent in paying the {$670.00}. I asked what was going on ; expressed concern that my account showed that I was delinquent for a payment I had been told several times I did not need to pay as a result of requesting the forbearance. She advised that she would put in a request to have my account reviewed to accurately reflect what I had been told. I was told this would take 10-15 business days, and to watch my 'portal inbox ' for a message. I was assured that my credit would not suffer because they don't report delinquencies to credit agencies until much later down the line. I waited for the message- I didn't receive one.
I called back on XX/XX/XXXX and spoke with someone named XXXX, ID number XXXX. I asked what was going on- explained the number of times I had called, the conflicting information I received, and the fact that my account was now more than 10 days delinquent. She looked into my account and confirmed that there was a request that it be reviewed. She advised that they were behind, and that things were taking longer than usual. She assured me that I had done everything I could, and advised that the only thing left to do was wait.
On Monday, XX/XX/XXXX, my account still reflected that I was 14 days delinquent for the {$670.00} payment, and that I owed another {$1100.00}, due by XX/XX/XXXX. I finally just paid the {$670.00}, as I have zero confidence that failing to pay it won't have an impact on my credit.
Today, XX/XX/XXXX, my account reflects that I owe {$500.00}, due by XX/XX/XXXX. I am confused by this update, not the least because I have not once received written notice ( in my online portal or otherwise ) as to what is going on. {$500.00} IS the amount I agreed to pay as forbearance for the initial {$1100.00}. I paid this on XX/XX/XXXX. Why am I being billed {$500.00} again? I suspect it is because I was not credited for the {$500.00} that I paid- that somehow I'm starting from scratch with this new {$500.00} payment.
I feel strung along, and abused. I signed up for the Income Driven Payment plan because I have limited income. It is important to me that each of my payments count towards 'qualifying ' payments. Not, it has been over 3 months since I submitted my application. I have paid {$1100.00} ... to start the process??? My account reflects that I owe another {$500.00}. Why? I have no answers. And it seems that I every time I call, I get different, conflicting information depending on who answers the phone.
I am making active steps to pay off my loan. I WANT to be on a regular payment plan so I can pay it off. This company is making this nearly impossible. When it finally does take action, it fails to communicate what it is doing. I am left with unexplained bills, an application in limbo, and nearly {$2000.00} I will have paid that won't count towards qualifying payments. Meanwhile, and perhaps the most egregious, my interest continues to mount as they sit on my application. This is disgusting.
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03/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been a XXXX XXXX XXXX Teacher for over 20 years. For the last ten years, I have only had two employers. I worked for XXXX XXXX XXXX XXXX from XXXX to XXXX, and for XXXX XXXX XXXX XXXX from XXXX to present. I have been on the IBR repayment plan well before XX/XX/XXXX. My IBR plan has directly debited my checking account for the entire time, and have bank statements to prove it. I also have documents that can prove that I have been on the IBR plan every one of the last ten years. Since XX/XX/XXXX, I had been looking forward to the day that I would have my loans forgiven. I would call the Direct Loans and XXXX every year to make sure I was doing everything correct to be eligible for PSLF. In XXXX of last year, I sent my servicer ( XXXX ) notice by completing the Employer Certification Forms from both employers. They responded by forwarding my ECF information and loans to XXXX XXXX for processing of my PSLF.
That is when I started to have problems.
* When XXXX transferred my loans to XXXX, XXXX put me on a forebearance that I did not ask for. A Forebearance would have pushed my PSLF date even further. XXXX 's letter told me that if I was on direct debit, to do nothing, that XXXX would continue to direct debit my account. I immediately called XXXX to cancel the forebearance. XXXX did debit my account for the payment. There was no missed payment *When I viewed my account information on their website in XX/XX/XXXX, it showed I had 0 payments toward PSLF, and that my eligible date for PSLF would be XXXX! When I called XXXX they told me not to worry, that my account was " in review '' and that I was smart for applying early, and I should wait at least 90 days before they would have an answer. After not receiving information well after 90 days, I called in XX/XX/XXXX and was told by a XXXX ( @ ext XXXX ) that although my account showed it had been reviewed, she could not see that it had been fully assessed, and to wait until XXXX completed their review.
*In late XXXX, I received a notice from XXXX to submit my IBR renewal I also had to resubmit Employer Certification form to re-apply for PSLF, was told by yet another representative that I would only need my current employer, and that I should again expect to give them at least 90 days for them to review my account.
*I called XX/XX/XXXX to check on my PSLF and was told by XXXX ( # XXXX ) that my PSLF was still being assessed. XX/XX/XXXX I received notice that my new IBR payment was determined would be effective XX/XX/XXXX.
*I called in late XXXX and after speaking with yet another person who gave me the same answer of " it's under review '', I asked to speak to a PSLF supervisor or specialist. I spoke with a woman named XXXX who identified herself as a PSLF specialist. My wife also spoke with her on our speakerphone. She said that we would have made 113 payments since XX/XX/XXXX when my loans transferred to XXXX, and that including the payments that we made to XXXX, we should have over 122 payments at this time. She said that we should think about asking for a forebearance if we did not want to keep paying past that amount. She explained that it would have no impact on my PSLF, and that payment could be resumed at any time should it need to. My wife asked her to send a copy of any administrative forebearances that were placed on my account in the past. Once again, we were told to be patient, that there was a backlog of applicants, and we should have an answer soon. On XX/XX/XXXX I received a letter showing just the payments that were debited from my account by XXXX ( 7 payments, XXXX through XX/XX/XXXX ) with no mention of PSLF!
My account information on their website now shows I have only 4 qualifying payments, and an estimated eligibility date of XX/XX/XXXX!!
In early XXXX I called for a forbearance on my loan, and it was issued XX/XX/XXXX. It states that it is a General Forebearance XXXX- XX/XX/XXXX I called in early XXXX to ask if there was any determination of my PSLF, and was told that I could not speak to a supervisor about my account, and that ultimately the person who answers the phone is the one responsible for researching the loan information!
On XX/XX/XXXX I received a letter from XXXX stating they received my Employer Certification Form. On that form it shows my Qualifying Employment starting date as XX/XX/XXXX. This is incorrect, as I have been with this employer since XX/XX/XXXX. I have a copy of the form that my employer sent.
This is absolutely wrong and unprofessional! I have the documents that certify my employment for the ten years. I have documentation of being granted an IBR plan every year since XXXX, I have bank statements that show my servicers have debited my account every month, and I even have IRS documents that show the interest paid annually. I have offered to their representatives to send documents to XXXX but I was told that it was not necessary!
I have made sure I followed all the rules to be granted Public Service Loan Forgiveness. I have struggled to work in teaching, ( even teaching in a XXXX XXXX school for ten years ) and made sure I stayed on the IBR plan year after year.
I am presently XXXX XXXX XXXX. I have had this loan XXXX. If XXXX does not uphold the PSLF that I have completed, I will be XXXX XXXX XXXX and still paying on my student loan in XXXX!
Hopefully, someone at XXXX will have some compassion for a teacher and get this right.
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09/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Ive been a loan borrower since XX/XX/XXXX. I had 2 disbursements one was on first date mentioned for a amount of {$9600.00}, the other was on XX/XX/XXXX in the amount of {$6000.00} totaling {$15000.00}. The loan was in efforts to get my life in order and on track in a career that will benefit me in the future to come in the life of a XXXX XXXX being that I was single XXXX and needed to get my life in order before I thought of went to finding that wife to build a family with. Beings that I was born on the water and loved the water I felt the interest to explore the career going under. After graduation in XX/XX/XXXX I began my search in the job pool for work I have learned to perform and became certified in. XX/XX/XXXX I began my quest of the new career. My first place that I was offered a position in was a outfit based out of XXXX XXXX, XXXX. Upon applying the employer mentioned that they would be conducting a drug test prior to employment and that includes most prescription drugs. At that time I was prescribed for my XXXX XXXX XXXX the medication XXXX and that was included in medication that can not be accepted for employment. This medication is not by any means recreational for me. This medication has benefited me with my ability to focus and pay attention to detail and perform very well in a work environment. Back to this employer I never mentioned that I took such medication I chose to not take the XXXX to continue my employment. I worked for this employer for at most a month until I was fired because my performance was poor. This was due to not being able to take the medication to benefit me and advance me in the field. I started applying for more places around the country and came to a call for work out of XXXX XXXX, XXXX. I drove from XXXX to XXXX right away to get involved as the employer had lots to offer. Upon arrival I was not going straight to work in the XXXX XXXX field but doing XXXX XXXX XXXX XXXX XXXX work to come. There I worked 3 months and came to being taken advantage of and was over worked being paid {$9.00} with no overtime but I felt the need to keep at it and was in the aims that its just the beginning and its just going to be a rough start before it gets better. The situation down there was by far unfair and not related to benefit my future. I could go on with the aspects but it would take hours. I decided to pack myself up again and go back to my hometown of XXXX. When I got back I applied for local outfits and was persistent on how interested I am in joining their team. I got on with an outfit that performs a majority of its work in XXXX and local. Upon hiring there was no mention of medication being an issue I took the meds and my performance was fair and improving as I was still in learning of the new career. The employment didnt last long as they ran out of work. I began calling local companies until my repeated calls got me in. I started building confidence. This new company involved working locally which was great yet sadly didnt work out as their workload got reduced had to shorten the stack and beings I was on top my employment only lasted 6 months. I refused to give up.. started making more calls. I found myself going back to the south in XXXX again with another outfit. I started working for a outfit right away, I was drug tested and no mention of XXXX wouldnt be an issue. This is where Im coming into conclusion of this letter shortly. Comes to find out that in order to perform proper tasks that are high risk involving a different environment where pressure is involved XXXX is strictly prohibited as it influences going under pressure ( underwater ) and could pose as a dangerous condition and is completely unacceptable. That being said my career to try to become a XXXX XXXX was not going to work ending in XXXX as I wasnt informed this prior to going to school that there was an issue in this matter. Fast forward to today and 11 years later Im married with XXXX kids and XXXX on the way in XXXX I have a home, car payment with lots of debt lifestyle with a family. Im working in a new career that has benefited me substantially as my medication is not an issue and Ive excelled very high in this career. In these days Ive had my roller coaster of financial difficulty at times but been able to keep up to keep a roof over my family and a safe means of travel. Moving forward to conclude this reason for my letter as mentioned prior totaled disbursed amount was {$15000.00}. To this date I have paid according to records obtained Ive paid in the course of 11 years making Ive paid a total of {$15000.00} and according to account website that Ive paid {$10000.00} in interest and {$4600.00} towards principal giving me the total mentioned above yet my current balance owed is {$15000.00} today with a obvious no end in sight. Why is this? Why isnt my balance around {$10000.00} if {$4600.00} was applied to principal? Ive had this loan for way to long its a massive burden on my financial situation as Ive got way too many expenses as it is and need some debt relief, my request is to forgive and close my debt. Im having difficulty saving for retirement and to be able to set aside something for a rainy day is my goal and at this moment its rather difficult. I thank you very much for you taking the time to read this and I hope to hear from whomever soon to give relief in this matter.
Thank you
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03/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My complaint is with XXXX University, their deteriorated reputation and their recent campus closures. I think XXXX should absorb the cost of my education and interest as I am concerned that the degree is now useless.
I am in frequent contact with my lender but have never been able to afford my payment as my loan debt is now over $ 200k ; with a 6.5 % interest rate, my interest accrues at about $ 1000k/month leaving me little chance to ever pay down the principle. With my XXXX education costing double what my XXXX and XXXX degrees COMBINED cost and now rendering it useless, I think XXXX is in breach of contract and that loan debt should be transferred to XXXX. Please see my below statement for my experience with XXXX University, XXXX XXXX XXXX XXXX.
While I am a graduate of XXXX with an XXXX in XXXX XXXX, XXXX increasingly negative reputation and press has rendered my degree worthless. In light of the recent campus closures ( I attended XXXX XXXX XXXX XXXX campus ), the integrity of my degree has been severely impacted and will no doubt, have a profound impact on my future employment opportunities at the XXXX level.
Fortunately, I earned my XXXX XXXX from an accredited state school program that has allowed me to find employment at the XXXX level. In the process of onboarding to this position, I was advised by my current HR department that my XXXX degree could not be verified so I was hired ( and paid ) at the XXXX XXXX level. They use the XXXX XXXX Database for degree verification and XXXX is not listed, therefore, my XXXX degree is not recognized and has not been valuable or useful to me in that regard.
When I enrolled in XXXX in XX/XX/XXXX, I feel I was misled in how XXXX presented its credentials and academic rigor and felt extreme pressure to accept admissions immediately. I learned of XXXX program through an XXXX Board Member ( who was one of my graduate school professors ) who said he could " get me in '' and wrote a letter of recommendation on my behalf.
Throughout the admissions process, their recruiter led me to believe that there were admission standards and hurdles that I was clearing, and pressed me to make a decision swiftly.
During the admissions process, I inquired about XXXX accreditation and was told they were in the process of renewing it and expressed confidence that it would be reinstated shortly. I don't believe XXXX ever accredited my program. I was rushed into making a decision and fast tracked to the financial aid department. At several points during my education, I expressed concerns to the department chair ( who was literally a different person every year as it appeared they could not retain faculty for more than a year ), I was told that the onus of responsibility fell on me to understand licensure requirements and I could not get an answer as to whether or not the program would be sufficient for licensure. At the time that I enrolled in XXXX in XXXX, it had a decent reputation, but it quickly became clear to me, as well as other faculty I was working with, that XXXX changing policies and standards were unsavory. After the negative press of XXXX, in which XXXX was targeted for predatory lending and admissions practices, I knew that I had become involved with an institution with a tainted reputation. I attempted to transfer but learned that my 3 years of coursework would not be accepted and was advised to quickly complete the program, which I did.
I am furious about the amount of debt I have accrued with a degree that held little value then, but now has no value in light of XXXX 's recent campus closures. I can not see any legitimate hiring agency recognizing my advanced degree coming from XXXX ; I don't see how I will be able to work in the field at the XXXX level.
I am an intelligent person and not easily taken advantage of, yet in hindsight, I feel embarrassed and angry that I find myself in this situation. I am in need of guidance and help to address my current concerns. I have over $ 100k in student loan debt from XXXX alone, double what I accrued from my XXXX and XXXX degrees combined. It was an incredibly expensive program that failed to deliver what was promised - an accredited program that would prepare me for licensure at the XXXX level. I am ashamed that my name is associated with this institution and will have to eliminate it from my resumes and curriculum vitae to spare my reputation that I have worked so hard to establish. It is completely unjust that XXXX can close and leave a wake of student and alumni victims feeling angry and helpless. I can not obtain my transcripts and course catalogs to verify my coursework, yet I am neck deep in loan debt that I can not begin to chip away at.
Now that XXXX is closed and again in the news, I do not think that I can attach my name and professional reputation to this program and be taken seriously as a XXXX. Incidentally, I worked as the XXXX County XXXX for 9 years, developing a sound reputation within the community. I left to pursue academia where I quickly learned that the academic world does not recognize XXXX as a legitimate institution and have been pursuing employment at the XXXX level.
I was encouraged by the XXXX XXXX XXXX to reach out to my local congressional office to seek some support and hope that Congress can establish some means to protect XXXX victims.
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04/05/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hi, I am reaching out for assistance on a trifecta of frustrating issues around my student loans and what I expected was going to be their forgiveness.
To give you necessary background, I graduated from XXXX XXXX in XXXX and worked for the City of XXXX from XXXX, then the Oregon Employment Department from XXXX, and finally the regional workforce development board ( Worksystems, a 501 ( c ) 3 nonprofit ) from XXXX until present. I only took out/received federal loans for my education. They were consolidated when I left school because I was advised to do that - but when they were consolidated, they began to be serviced by American Education Services, a subsidiary or sister company of PHEAA - and therefore became ineligible for PSLF forgiveness as well as other things like deferral of loan payments during the pandemic. ( I could go on a rant about the privatization of public services here but I will leave that for another day. ) I diligently made monthly payments for almost that entire period ( save a few periods early in the Great Recession where I deferred payment due to economic hardship ) and have made well over 120 monthly payments.
Here are the things I am seeking help with.
1 ) When I re-submitted my PSLF paperwork in XXXX thanks to Biden 's TEPSLF eligibility expansion, I requested that my payments be put on hold until a determination was made on my eligibility for the TEPSLF program ( an option they clearly put on the TEPSLF paperwork ). Currently, I am seeing information on the XXXX website that they will expect me to start payments on XX/XX/XXXX because that is when the COVID relief program ends for student loan payments. Can you please help me verify that I do not, in fact, need to make payments? Because I have already made far over 120 monthly payments, I do not want to make any more that aren't necessary.
2 ) I received a letter from Fed Loans saying that they approved ( or recognized ) 2 payments as being eligible for ( TE ) PSLF over my 6 years working for the Oregon Employment Department. This is distressing for many reasons - first because they have not approved my other clearly eligible employers, and second because I worked at XXXX for 6 years and to only have 2 payments deemed eligible while I made years and years of payments is maddening.
3 ) For years and years, American Education Services ( AES ) told me I had to pay {$110.00} a month and deducted that from my bank account even though their website always said that I owed {$100.00}. I spoke with multiple customer service reps over that time, and they all gave me a hand-wavey, not understandable reason why they were deducting {$110.00} and that it was the correct amount.
However, after multiple inquiries about whether I could defer payments during COVID, I finally got someone who was able to help me and give an answer that synced up with what I read in newspapers. They told me that even though they were servicing my federal loans, they did not follow the student loan relief guidelines under the CARES Act. They were, however, able to give me a 2 month pause and apply payments I had already made to future months. When I started repaying, lo and behold, they began charging me {$100.00}, which is what I had inquired about multiple times with them.
There are 3 things this last
item brings up : 1 ) Am I not getting credit for my monthly payments because they were overcharging me monthly despite my repeated inquiries around why they were charging {$110.00} vs {$100.00}, and therefore I was not making the appropriate payment amount? 2 ) Because they paused my payments for 2 months and applied the payments I had already made towards future months because of that deferment, shouldn't I be refunded that money? Where did it go and under what pretense? 3 ) The amount of my student loans that will be forgiven ( assuming it actually happens ), will now be considerably less since they were charging me an additional $ XXXX for 17 years. That comes out to roughly {$2000.00}. I know on some level this might seem like nitpicking, but I do NOT want to pay a private company who didn't even do/keep their basic paperwork correctly ( they kept trying to make me sign a document to confirm my loan 's interest rate for *years* and after I didn't they eventually dropped my interest rate a full percentage point ) and is basically making money off of the public education system.
I have sent multiple inquiries to AES about the {$100.00} vs {$110.00} discrepancy in the past few months ( after they started charging me {$100.00} post-deferment ) and they have not responded.
Because that ~ $ XXXX from those monthly overpayments I asked about multiple times would've been forgiven with XXXX, I believe I should have it refunded. And regardless of the TEPSLF, if I did not need to pay that, it should have been transferred over to FedLoans when I consolidated and transferred the loan to them. Even if the public system continues to mess up, I would rather pay interest to them than a private loan servicer.
I'm sorry for the lengthy and wordy letter, but as someone who has done constituent services before myself, I wanted to make sure I gave you all the pertinent info, so hopefully this was helpful. Of course, if you need any additional information or have any additional questions, I'm happy to supply it/answer them.
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01/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In the summer of XXXX, I applied for Public Servant Loan Forgiveness using form OMB No. XXXX so that my payments could begin being tracked as qualifying payments. I began employment as a XXXX employee on XX/XX/XXXX. In XX/XX/XXXX, my loan was transferred from XXXX to XXXX XXXX. My first payment due at XXXX was in XX/XX/XXXX. The payment count on that initial monthly statement showed five qualifying payments fro seven of eight loans ( only two qualifying payments for one of my eight loans, Loan G ).
The correct payment count as of XX/XX/XXXX should have been 29 for seven of the eight loans. Full payment was made in every month from XX/XX/XXXX to XX/XX/XXXX except for in XX/XX/XXXX ( applied for IBR a month late and it caused us not to be billed one month ) and XX/XX/XXXX ( PSLF application caused the transfer from XXXX to XXXX and we weren't billed that month ). For Loan G, the correct number of qualifying payments as of XX/XX/XXXX was 23. I was making extra payments on Loan G in XXXX which caused me to not receive a bill. The intent was for those payment to be applied to principal. Instead, they were held as an early payment and simply caused me to not receive a bill on the loan in multiple months. Since I was on Autopay, it's not something I really noticed. I made large payments on Loan G in XXXX, XXXX, XXXX, and XX/XX/XXXX. All other months of XXXX and XX/XX/XXXX, no bill was received and no payment was made, so I understand I receive no credit for payment in those months. That puts Loan G six payments behind the rest of the loans ( it would be seven, but no loan was paid in XX/XX/XXXX per above statements ).
We requested a review of the PSLF payments in XX/XX/XXXX. We were told the review would take around 90 days and that XXXX would contact us after it was complete. We heard nothing by XX/XX/XXXX, so called again. Spoke with rep XXXX ( XXXX ) who indicated she would review the payments manually from XX/XX/XXXX to present.
By XX/XX/XXXX, we decided to call again. Spoke with XXXX ( XXXX ). XXXX saw the review was submitted and indicated it would take 90 days and they would reach out to us when they had more info.
We submitted another PSLF form ( OMB No XXXX ) in XX/XX/XXXX per federal guidance the a form be submitted annually to maintain the PSLF credit record.
In late summer XXXX, we called again. Spoke with XXXX ( XXXX ) who noted the review began in XX/XX/XXXX ( which is incorrect - it should have begun in XX/XX/XXXX ). She could not give us any other information so we asked to speak to a supervisor. Transferred to XXXX ( XXXX ), XXXX could see that there was activity since XX/XX/XXXX and indicated that certain documentation was missing, but could not tell us what documentation was needed. XXXX sent a request to management to expedite the review. She also indicated there was one month of non-payment in XX/XX/XXXX, which we agree with. XXXX said there is a third party organization the reviews the PSLF credits and they were working on a new process that may be slowing the review down.
On XX/XX/XXXX we received notice that the PSLF form was incomplete. After review, we saw that the form was missing the first page.
On XX/XX/XXXX a new PSLF from ( OMB No XXXX ) was submitted. It was approved on XX/XX/XXXX but the letter from XXXX did not indicate the number of qualifying payments recorded. The next XXXX bill received was XX/XX/XXXX and still indicated the original count of 5 payments.
The bill received on XX/XX/XXXX showed a new count, but it was still incorrect. It showed 19 qualifying payments ( 16 for Loan G ). This indicated to me that they recorded the payments made in the last year and two months between applications but had not reviewed the original count to apply additional payments made since XX/XX/XXXX.
Still having not been contact by XXXX, my husband called again on XX/XX/XXXX. It's now been 15 months since the review began. He spoke with XXXX ( XXXX ). XXXX could only say that the review was ongoing and they would contact us when it was complete. My husband asked to speak to a supervisor and received Escalate Agent XXXX ( XXXX ). XXXX indicated the review would take 12-15 months and that we should call back in the summer, that being 15 months after our XXXX XXXX call. Per an article we read on XXXX, we requested to speak to a XXXX Borrower Servicing Advocate. XXXX told us he was the highest level of employee that we could speak to and that we could write a letter to the Ombudsman Group if we wanted. We asked if we were to contact the CFPB would that change things, and XXXX would not comment on that other than stating there was no way to expedite the review and that we should continue to wait.
As of the last PSLF form approval of XX/XX/XXXX, the correct number of payments should be 43 on the first seven loans and 37 on Loan G. This excludes the last two payment made since that form was approved. I have documentation of every bill paid dating back to XX/XX/XXXX. XXXX has not asked for any additional documentation and can never give an answer regarding when this review will be completed or what is needed to help them correctly count the payments. We are at a complete loss as to the next steps we can take to get them to move on this issue, so we are contacting the CFPB in the hopes that will incentivize XXXX to take action.
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10/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My request for an Income-Driven Repayment ( " IDR '' ) plan was improperly rejected on the basis that I do not qualify as having a financial hardship, when, in fact, I clearly do.
I am married, and our combined gross income is {$97000.00}. My payment is about to increase to {$1300.00} monthly, which is {$16000.00} yearly. In other words, my monthly payment is about to increase to 16 % of our total gross income.
For an Income-Based Repayment ( " IBR '' ) plan, a " partial financial hardship '' is defined as follows : " The annual amount due on your eligible loans, as calculated under a 10-year Standard Repayment Plan, exceeds 15 percent of the difference between your adjusted gross income ( AGI ) and 150 percent of the poverty line for your family size in the state where you live. '' The federal poverty line for a family of two ( 2 ) is $ XXXX/year. Thus, our total gross income minus 150 % of the federal poverty amount is {$72000.00}. {$97000.00} - ( $ 16,460*1.5 ) = {$72000.00}. Fifteen percent ( 15 % ) of this amount is {$10000.00}. As {$10000.00} is less than {$16000.00}, I qualify as having a partial financial hardship as defined for an IBR plan.
For a " Pay As You Earn '' ( " PAYE '' ) plan, a " partial financial hardship '' is defined as follows : " The annual amount due on your eligible loans, as calculated under a 10-year Standard Repayment Plan, exceeds 10 percent of the difference between your adjusted gross income ( AGI ) and 150 percent of the poverty line for your family size in the state where you live. '' Ten percent ( 10 % ) of {$72000.00} is {$7200.00}. As {$7200.00} is less than {$16000.00}, I qualify as having a partial financial hardship as defined for a PAYE plan.
Since I graduated from XXXX XXXX in XX/XX/XXXX, I have made payments on federal loans from two ( 2 ) servicers : ( i ) XXXX ; and ( ii ) XXXX XXXX ( a.k.a. the Pennsylvania Higher Education Assistance Agency ). I have been on an Income-Driven Repayment ( " IDR '' ) plan for both loans, and my monthly payments have been manageable.
In XX/XX/XXXX, I received a notice that it was time to re-certify my IDR plan. The letter from XXXX XXXX stated that, if I did not rectify my plan, my monthly payment would go up to {$1300.00} per month ( see attached letter ).
I filled out the necessary information online. When asked whether anything regarding my income had significantly changed since I filed my XX/XX/XXXX tax return, I marked " yes. '' Since XX/XX/XXXX, I have been employed as an XXXX and have a higher income than last year, particularly since I was not employed at all for most of XX/XX/XXXX. I provided both servicers with my employment contract, my last two paycheck stubs, and my wife 's last two paycheck stubs.
On XX/XX/XXXX, I received an email from XXXX XXXX stating that my request had been received ( see attached email ). On XX/XX/XXXX, I received an email from XXXX XXXX stating that my request had been denied ( see attached email ). The email stated that a letter would be mailed to me explaining the reasons for the denial. I never received the letter. I also tried calling the phone number in the email ( the only customer service phone number for XXXX XXXX that I could find ), but there was not an option to speak to a human being, and I was played an automated message stating the exact same thing that was stated in the email ( that my request had been denied and they would send me a letter explaining why ).
On XX/XX/XXXX, I sent a customer service email to XXXX XXXX asking for more information. I requested an explanation of why my request was denied, as I know that I do not make enough money not to qualify for the plan. On XX/XX/XXXX, I received an email from XXXX XXXX responding to my request. The email ignored most of my questions and simply stated that I did not qualify as having a partial financial hardship, without explaining why.
My understanding is that my monthly payment under an IDR plan would be approximately {$900.00}, and that under a PAYE plan it would be approximately {$600.00}. As the request I submitted asked that I be placed on the repayment plan with the lowest monthly payment, I can think of no reason that my monthly payment should be greater than {$600.00}. Further, this may be a high estimate, as I understand that my monthly payment should be calculated based on my " discretionary income, '' whereas the calculations I performed used my total gross income.
My income is a combination of salary and quarterly incentive payments, as described in the attached documentation. When I originally submitted my request to recertify my plan, I still had one ( 1 ) incentive payment left for the year XX/XX/XXXX. Thus, it was not entirely clear what my income for XX/XX/XXXX would be. However, in order not to qualify as having a partial financial hardship under the IDR plan, our combined income would need to be at least {$120000.00}. Under no reasonable interpretation of the documents that I submitted to XXXX XXXX could I be deemed to make that much.
I believe it is absolutely clear that Studentloans.gov and/or XXXX XXXX was in error in making these calculations. However, I have not even been provided with so much as an explanation of how or why they determined that I do not qualify. I believe I am entitled to such an explanation at the very least.
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11/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Dear CFPB : I am writing this letter to register a formal complaint against FedLoan and its mishandling of the Public Service Loan Forgiveness ( PSLF ) and Temporary Public Service Loan Forgiveness ( TEPSLF ) programs with me as a borrower. Throughout the process, FedLoan has made numerous errors and provided false information regarding my eligibility for these programs.
I have two sets of Parent PLUS Direct Loans serviced by FedLoan. I took out the first one in XXXX and enrolled in the PSLF program. As shown in the first attached document, I have been employed with XXXX XXXX XXXX XXXX, a qualifying public service employer, since XXXX. I submitted the proper Employment Certification forms, was approved for entry into the PSLF program, and continue to be approved for it. As the document also shows, that approval has since expanded to include the TEPSLF. I have faithfully made every required payment on time since XXXX.
The second attached document from the FedLoan website shows the XXXX XXXX XXXX. It displays items including qualifying payments made, qualifying payments remaining, and expected forgiveness dates. This tracker is a recent addition to their website. I relied on this document to be accurate, as the average consumer would. In all the previous years, we relied upon the customer service support to guide us with accurate, competent information, which they did not do at all. That is why we are where we are today.
Over the past 10 years, I faithfully checked several times each year with FedLoan to confirm my enrollment in the PESLF/TEPSLF programs, the terms, and that I was meeting all the requirements. Each time, they told me I was properly enrolled and on track for loan forgiveness. As the attached FedLoan documents show, I have made significant progress in the program, with my first forgiveness eligibility date coming up in XXXX.
FedLoan now claims that I am not actually qualified for the PSLF or TEPSLF programs. They said I was not on a qualifying repayment plan because I had not consolidated all of my loans at the beginning ( this was exactly the opposite of what they said before ). They told me I would now have to consolidate all the loans, lose all my accumulated months of qualifying PSLF/TEPSLF payments and start over at XXXX.
Bottom line : it is highly illegal and unethical for FedLoan to have admitted me into PSLF and TEPSLF, documented my monthly progress for 10 years, and now claim that I do not qualify for the programs. This is an abuse of hard-working middle-class Americans.
In a series of calls last XXXX, we spoke with three FedLoan supervisors including : XXXX ( XXXX XXXX XXXX ), XXXX ( XXXX XXXX XXXX ), and XXXX ( XXXX XXXX XXXX ). Each was confused about the true PSLF/TEPSLF requirements. They provided differing, contradictory stories about program qualifications. XXXX was the first employee in 10 years to admit that FedLoan provided substantial false information to us. Based on our case, he said he was going to escalate it to his superiors. However, we have not heard back from him, and I dont know if we ever will.
Over the past year, I have also written letters to our senators, to the XXXX XXXX Attorney XXXX XXXX, PHEAA, and the U.S. Department of Education FSA Ombudsman Group. I have never received any resolution or reasons as to why this happened to me. We have also spoken with representatives from the XXXX XXXX XXXX XXXX They said they are also looking into this issue, as we are in a very small group of borrowers caught up in this mismanagement.
Even though in the last few months, there has been clearer language regarding PSLF and TEPSLF requirements, there was not in all the previous years when we were admitted into these progams. They should never have admitted us to these programs if we did not meet the requirements.
On loan sequences 1, 2, 3, and 6, we are now within 25-49 payments of total loan forgiveness under the TEPSLF program to which we were admitted 11 years ago. We should not lose all of these credits due to FedLoans incompetence and lack of correct information. If we were not qualified for this program, why did they ever let us into it in the first place?
We are now nearing retirement. As we were planning on this loan forgiveness, this places us in a financial dilemma. We based our retirement planning on the scenario of loan forgiveness around XXXX. We also based our most important financial and employment decisions on this. I remained with a public service employer as a XXXXXXXX XXXX XXXX XXXX XXXX because I was assured the program would be here for me in the end.
In summary, FedLoan has grossly mismanaged the PSLF and TEPSLF programs. The agency has acted in an incompetent, deceptive manner. We are asking you at the Consumer Financial Protection Bureau to intervene on our behalf to ensure that we are able to keep our accumulated months of qualifying payments as shown in the attached documents, to continue in the XXXX program, and to have these loans forgiven as it was stated they would be by the payment tracker on our account. Please contact me as soon as possible regarding next steps in this process.
Sincerely, XXXX XXXX XXXX
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08/25/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
This complaint is about American Education Services ( AES ) regarding a government payment made to AES which was incorrectly dispersed to the wrong loan sequences in XXXX. AESs actions negatively influenced future payment decisions due to that error which was not discovered by the borrower or rectified by AES until XXXX. This mistake has left the borrower with a significant amount of interest which accrued on an incorrect balance during the borrowers time on XXXX XXXX in the military.
During the time period of the borrowers military service, 5 private loans and 3 federal loans were in deferment or forbearance, respectively, and were accruing interest on the total balance as payments were made. The borrower was aware that interest would be accruing and that the borrower would have to pay the interest, or allow it to capitalize. The borrower believed that each consecutive year, the borrowers loans would be accruing on a balance significantly less that the year prior, due to the borrowers enrollment into the Student Loan Repayment Program.
At the time of the borrowers entrance into the military, the borrower was offered and had accepted the Student Loan Repayment Program ( SLRP ). This program permits the government to pay 1/3 of the original principle balance every year for 3 consecutive years during military service to equal the entire principle balance. The SLRP applications are to be filled out for each loan by the borrower, the lender, and the XXXX ( Human Resources Command ) and then government payments for the school loans will commence. The borrower filled out all required paperwork and sent it to AES to fill out its respective section. Then AES sent the applications to the Human Resources Command ( HRC ) as per the instructions. The borrower filled out 8 total applications, 5 private/ 3 federal and sent them to AES . AES then sent over applications to HRC. HRC processed the applications that AES sent and initiated government payment of the loans.
InXX/XX/XXXX, the borrower discovered that AES dispersed the first government payment inXX/XX/XXXX to all 8 loans, but in XXXX and XXXX AES only disbursed the 2nd and 3rd iteration of the government payment to the 3 federal loans.
After realizing AESs mistake, the borrower notified AES of the issue and attempted to get an explanation. The borrower then realized that the government payments should have been significantly more than what was actually made during XXXX, XXXX, andXX/XX/XXXX. AES told the borrower that the 5 private loan applications were denied due to a date discrepancy and were not passed on to HRC to for processing. HRC confirmed that they only received 3 federal SLRP applications.
After further investigation, on XX/XX/XXXX an AES agent ( XXXX : ID # XXXX ) told the borrower that AES sent written notification that the 5 private loan applications were denied and had sent letters of denial to the borrower and HRC via regular mail on XX/XX/XXXX. HRC confirmed with the borrower that it did not receive a letter ( see attached ). The borrower did not receive a letter in the mail at that time. By accepting the first government payment and disbursing to ALL 8 loans onXX/XX/XXXX, AES implied that the paperwork for all loans was filled out and processed completely.
Until this new information was discovered by the borrower, neither the borrower nor HRC had any reason to believe there had been any issue because neither party received the letter of denial in the regular mail. From XX/XX/XXXX-XX/XX/XXXX, only AES was aware that the private loan applications were denied, which meant that the borrower was still accruing interest on a much higher balance than it should have been. No further attempt to contact HRC or the borrower occurred, even as the borrower regularly contacted AES to confirm loan payments during that time period.
Since the discovery of the disbursement mistake, the borrower is no longer XXXX XXXX military but corrected paperwork for those 5 private loans have been completed, government payments have been made, and all loans are now in good standing under repayment status.
AES refuses to back date this newly made government payment of {$24000.00} to the dates of XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ( the payment should be divided into thirds [ {$8200.00} ] as the 3 government payments previously made to AES under the SLRP on the dates listed above ). These are the dates when the private loan payments should have been made along with the federal loan payments, if AES had not disbursed government funds incorrectly and AES had sent denial letters via certified mail.
1. Borrower is requesting that AES back date the payment {$24000.00} by dividing it into thirds {$8200.00} ( to simulate 1 payment per year of service in XXXX, XXXX, and XXXX ), and apply a {$8200.00} payment to XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
2. Borrower is requesting AES correct the accrued interest on the new balance of the loans after each backdated payment is applied.
3. Borrower is requesting a policy change that requires any loan application notification or any significant loan repayment issue be sent to military members directly via certified mail and require receipt confirmation from service members to ensure service members are fully aware of potential loan issues while serving on XXXX XXXX.
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10/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX spoke with a representative and received instruction for how to modify my automatic payment. I followed their directions and accessed my account via the XXXX website to increase my automatic payment. At that time, the website said my automatic scheduled payment for XXXX/XXXX/XXXX totaled {$340.00} ( consisting of which {$100.00} was my " Monthly Payment '' and {$230.00} was the " Requested Additional Amount '' [ See Screenshot as of XXXX/XXXX/XXXX for illustration.I followed the process to increase my payment to a total of {$630.00} by increasing the " Requested Additional Amount '' to {$530.00}. After following the process, I received a confirmation screen with confirmation number XXXX and a message that " These changes will be applied to your XXXX XXXX payment scheduled to withdraw on XXXX/XXXX/XXXX ''. When I refreshed the automatic payments page the new payment amount was not reflected. So I repeated the process and received another confirmation number XXXX with the same confirmation message. However, when i refreshed the automatic payment page it still said my upcoming payment would be {$340.00}. [ Please see screenshots of the confirmation numbers and messages ]. On XXXX XXXX or XXXX XXXX i checked the automatic payment page again to see if it took few days/weeks to reflect my new payment. Still the page said my scheduled payment for XXXX/XXXX/XXXX was {$340.00}. Since my intent was to pay a total of {$630.00} per month, I scheduled a manual payment of {$290.00} to be made on XXXX/XXXX/XXXX. To my surprise, when I checked my account on XXXX/XXXX/XXXX in addition to the {$290.00} payment on XXXX, there was also a payment made in the amount of {$580.00}. I spent an XXXX hour XXXX minutes and XXXX seconds discussing this issue and waiting for the representative to discuss with her supervisor. During this time I was asked to upload screenshots i had of the confirmation screens only to experience a glitch in the system in that the system would not upload the proper document. I selected the document to upload via the " Other '' document type and the system would only upload the previous document which I had uploaded weeks prior ( even though i did not even select that document to be uploaded ). Eventually i selected a different document type and was able to successfully upload the screenshots for the representative to see for them self. I was then placed on another hold for the representative to speak with their supervisor and they came back and told me the following : XXXX. ) The amount of {$340.00} which was displayed to me in the automatic payments page was wrong.
XXXX. ) The XXXX confirmation numbers and the messages i received informing that my payment of {$630.00} would be applied on XXXX/XXXX/XXXX were wrong.
XXXX. ) There are some " XXXX '' being worked on XXXX. ) The representative was not aware these issues existed XXXX. ) Confirmed that there has been no notification sent out to people who have loans XXXX. ) Told me that if I want to know what my next payment will be, I need to look at my direct debit billing statement XXXX. ) The payment of {$580.00} was because my monthly payment was {$100.00} and my direct debit agreement from XXXX/XXXX/XXXX stated that my additional withdraw amount was {$470.00}.
However, my direct debit agreement from XXXX/XXXX/XXXX was no longer valid as I had already paid XXXX of the XXXX loans off and I had provided additional payment processing instructions in writing on XXXX/XXXX/XXXX for how to properly allocate my payments. Not only did Fedloan servicing fail to execute on my request to allocate my payment properly, I had call them to have them correctly allocate funds.The payment to pay off a portion of my loan per the payment instructions provided was made on XXXX/XXXX/XXXX and appropriately applied on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX, my automatic payment was {$630.00} as expected. It was not until XXXX that I noticed my automatic payment was surprisingly changed. Based on my payment instructions, I expected my payment to remain at {$630.00} however, it was modified and apparently the source of truth as to what my payment would be was rather obscure considering the website was telling me XXXX different things.
The fact that Fedloan servicing has several known defects on their website which are give false and misleading information to consumers is unacceptable and should be re mitigated immediately. Any webpage, process, screen, communication, etc displaying knowingly misleading and incorrect information should have been taken down so consumers are not taking action and making decisions on false information. As a result of this false information, instead if having {$630.00} come out of my bank account {$870.00} came out. I am fortunate that I did not encounter an overdraft ; however, I suspect there are many other consumers who have encountered this issue and have incurred overdraft fees. Furthermore, had I not done my due diligence and checked to see if my request was processed, I would have expected it to be processed ( considering I had confirmations indicating it would be ) and for all we know, it XXXXy have never been processed and this could have resulted in a significant amount of interest incurring to the benefit of Fedloan servicing and to the detriment of the consumer.
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02/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing in reference to the PSLF student loan program and the temporary waiver program. I have been employed in public service since XXXX, and I have had eligible Direct Loans since XXXX. For the reasons I will list below, I am requesting the following actions : 1. That, for all borrowers, the DOE modify the rules of the PSLF waiver so that periods of forbearance be included as being in repayment status, as interest did accrue during those periods and was added the principal of our loans.
2. That, for me personally, the DOE review my account and give credit for payments when I was in forbearance while my loans were serviced by XXXX. According to a recently-settled federal lawsuit, XXXX illegally steered me -XXXX and thousands of borrowers -- toward forbearances when we were eligible for income-based repayment programs that would count toward PSLF.
3. That the DOE make whole, me and other borrowers whose financial lives were irreparably damaged by the actions of XXXX XXXX which was acting as the DOEs agent. While the DOE did not illegally advise me and others, they are ultimately responsible for XXXX actions on DOEs behalf.
4. That the DOE review and correct erroneous information on my payment history, especially the years, XXXX where XXXX recorded me as being in forbearance. XXXX refuses to make those corrections because my loans were transferred to Fedloan as part of the PSLF program.
5. That the DOE, in compensation for their agents illegal acts and continuing refusal to correct errors, give me credit for being in repayment from the date that the PSLF program began, which would make me eligible for forgiveness as of XX/XX/XXXX, which is the first date that anyone was eligible for PSLF.
6. That the DOE forgive my loans under the PSLF waiver and therefore, refund all of the payments I paid after XX/XX/XXXX, the first date of eligibility.
Please allow me to explain more thoroughly why I am making this request. I am writing as a student loan borrower and a public servant. I have been teaching since XXXX, first in public schools and now in a public university. My first student loans were taken out in XXXX and then were consolidated in XXXX. These student loans have caused a lifetime of debt, stress, and worry for me. They prevented me from owning a home and from helping my children with college, and they almost drove me to bankruptcy in XXXX, XXXX, and XXXX.
When President Bush created the PSLF program, I was overjoyed, but because I was unable to make payments because of my low salary ( the biggest drawback to being a public servant ). My loan servicer, XXXX XXXX could have offered my income-based programs to help with repayments, but instead, XXXX told me that forbearances were my only option. I was repeatedly threatened with default, and the only option I was given to cure the problem was forbearances.
I was not the only person that received this treatment from XXXX
As a news story reports, Since XXXX, XXXX has been mired in a growing number of lawsuits. This includes suits from the Consumer Financial Protection Bureau ( CFPB ) and 39 state attorneys general. One of those Attorney Generals was the North Carolina AG. A major settlement announced on XX/XX/XXXX, that requires XXXX to provide a total of {$1.00} billion in relief to private and federal student loan borrowers.
As part of the XXXX lawsuit settlement, cheated borrowers are to receive a {$260.00} restitution payment. This is an obscenely low amount, considering the tens of thousands of dollars in interest I was charged during forbearance.
As the lawsuit settlement shows, XXXX intentionally and illegally damaged borrows like me. Their actions cost me tens of thousands in compounded interested and more damagingly, made my reduced payments under forbearance ineligible for PSLF forgiveness. The PSLF waiver at this time will not count forbearance periods as being in repayment, even though it WILL count periods when money was due but no payments were made.
Does that make sense to you?
While I am grateful for this PSLF waiver, I am also frustrated because according to the guidance on the Department of Education website. PSLF borrowers have always gotten conflicting information from the DOE and its servicers, and we are still getting confusing information. For example, the DOE is recommending that borrowers consolidate old loans to get a higher payment count, but servicers like FedLoan, XXXX XXXX, and XXXX are advising borrowers to cancel those loans, telling them that consolidation will reset the payment history. This kind of misinformation is pervasive, and it confuses borrowers, who may miss the chance at getting eligible payments counted.
Throughout the time that XXXX serviced my loans, they made a multitude of errors on my records. Those mistakes are still in my payment history, and XXXX refuses to correct them, as my loans were transferred to FedLoan for PSLF. So the servicers are STILL making it difficult to receive PSLF.
In addition, because of its history of purposely denying borrowers the chance at PSLF, the DOE needs to be far more liberal in allowing payment histories to count. That includes allowing all payments periods when interest was charged to be considered as repayment periods.
Thank you for your time.
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02/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I would like to lodge a complaint based on the repeated instances of false information provided by XXXX XXXX XXXX in regards to Public Service Loan Forgiveness, which have made it extremely difficult and time consuming to manage my account.
In XX/XX/XXXX, I was wrongly forced into forbearance by XXXX XXXX XXXX because of a delay of over four months in calculating an income based payment for that month. Once XXXX XXXX calculated the new payment, I immediately paid the corrected amount in full on XX/XX/XXXX, well within the fifteen day time frame for an on-time payment ( payment was due XX/XX/XXXX ). I was told by the agent when I made the payment that an override was being requested at that time so that this payment would be correctly processed as a qualifying PSLF payment.
I have called and sent in written requests numerous times requesting an update on this override, to no avail. Every time I speak to a XXXX XXXX representative, they seem to not know that an override had been requested, and tell me they will request one, apparently for the first time. I have consistently asked for emails or letters documenting that the override has been requested, but I have never received any documentation to this effect.
On XX/XX/XXXX, I spoke to agent XXXX XXXX who told me that my request for an override had not actually been requested in XXXX. She told me that she was inputting it that day.
On XX/XX/XXXX, I spoke to agent XXXX XXXX who told me that an override could not be processed until my Employer Certification Form was reviewed and certified. I later found out that this form was certified in XX/XX/XXXX, but an override was not requested at that time, either.
On XX/XX/XXXX, I spoke to XXXX XXXX who told me that she was sending an email to request that the override be reviewed by higher ups. I later found out that there was no record of this override ever being requested.
On XX/XX/XXXX, I spoke to XXXX XXXX who told me again that the override was being submitted for review to supervisors. She could not tell me if it had been reviewed, or even actually requested, since my call on XX/XX/XXXX. She told me I should have a written response in 7-10 days.
On XX/XX/XXXX, I spoke to two agents, XXXX XXXX and XXXX XXXX. I again inquired as to the override of the XX/XX/XXXX payment and was told that it met all the qualifications for a PSLF payment and should qualify.
When I received my most recent bill for XX/XX/XXXX, I noticed that although I have made 30 qualifying PSLF payments, I am only being credited with 20. I immediately called on XX/XX/XXXX and spoke to agent XXXX XXXX, who told me that nine of these payments were not recognized because they were made on direct debit and credited as early instead of on time. She told me she was inputting a request to review these nine payments, from late XXXX through XXXX, and putting a note on my account so that this would not occur again. I asked for proof in writing that this request was being placed, but I was told this was not possible.
The tenth payment that is not counting towards PSLF is the XX/XX/XXXX forbearance payment. I have detailed above the steps I have taken to rectify this situation over the past 18 months. XXXX XXXX XXXX also told me that as far as she could see, the XX/XX/XXXX payment met all the requirements to count towards PSLF, and should therefore qualify. I was then transferred to another agent, XXXX XXXX. I was told by XXXX XXXX that an override was being requested for this payment and that it would take approximately one year to process. I asked how I could be sure that an override was really being requested this time when I had been told multiple times previously that it had been requested, and he told me that I would receive an email in the next few weeks. I asked if there was any way to expedite this since the initial request for an override was made more than eighteen months ago, in XX/XX/XXXX, and has been made again several times since. I was told that this was not possible.
I am completely at a loss as to how to proceed. As far as I know and as far as I have been told over the last two years by multiple XXXX XXXX representatives, I have done everything correctly. I have submitted every payment on time since my loans were first issued. I have submitted all income paperwork and employer certification paperwork in a timely manner, on the schedule suggested by XXXX XXXX. The only reason my account was placed in forbearance in XX/XX/XXXX to begin with was because XXXX XXXX took four months to process my income verification and calculate a new income-based payment, even though there was no significant change in income from the previous year. I must also note that there is no clear or simple way to view ones qualifying payments online. On the monthly bill, only the total number of qualifying payments is shown, not a detailed breakdown of which payments qualify and which do not. One must call in to get this information. Because of this, and because of the misinformation and contradictory information provided by XXXX XXXX representatives, it is very difficult to decipher where one stands with PSLF.
I am begging for any assistance in resolving this issue permanently and making sure it does not happen to anyone else.
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04/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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The Family Educational Rights and Privacy Act ( FERPA ) is a federal law enacted in 1974 that protects the privacy of student education records. FERPA applies to any public or private elementary, secondary, or post-secondary school. 20 USC 1232g ( b ) According to the Fair Credit Reporting Act 15 USC 1681 section 602 ( a ) states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' 12 CFR 1022.3 states Anything added to your report without your written consent could be considered Identity theft. 15 U.S. Code 1681n ( a ) ( b ) states Any person who willfully fails to comply with any requirement imposed under this subchapter with respect to any consumer is liable to that consumer in an amount equal to the sum of ( A ) any actual damages sustained by the consumer as a result of the failure or damages of not less than {$100.00} and not more than {$1000.00} ; or ( B ) in the case of liability of a natural person for obtaining a consumer report under false pretenses or knowingly without a permissible purpose, actual damages sustained by the consumer as a result of the failure or {$1000.00}, whichever is greater. 12 CFR 1016.1 Purpose and Scope states ( a ) Purpose. This part governs the treatment of nonpublic personal information about consumers by the financial institutions listed in paragraph ( b ) of this section. This part : ( 1 ) Requires a financial institution to provide notice to customers about its privacy policies and practices ; ( 2 ) Describes the conditions under which a financial institution may disclose nonpublic personal information about consumers to nonaffiliated third parties ; and ( 3 ) Provides a method for consumers to prevent a financial institution from disclosing that information to most nonaffiliated third parties by opting out of that disclosure, subject to the exceptions in 1016.13, 1016.14, and 1016.15. Every company owes you a privacy notice before they furnish any information to our consumer report. 12 CFR 1016.4 Initial privacy notice to consumers required states ( a ) Initial notice requirement. You must provide a clear and conspicuous notice that accurately reflects your privacy policies and practices to : ( 1 ) Customer. An individual who becomes your customer, not later than when you establish a customer relationship, except as provided in paragraph ( e ) of this section; and ( 2 ) Consumer. A consumer, before you disclose any nonpublic personal information about the consumer to any nonaffiliated third party. XXXX, XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' Fed Loan Servicing and XXXX XXXX XXXX are financial institutions by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' Fed Loan Servicing and XXXX XXXX XXXX the financial institutions and the Consumer reporting agencies XXXX, XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, and XXXX whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' Fed Loan Servicing and XXXX XXXX XXXX never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information. Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX, XXXX and XXXX are not maintaining reasonable procedures. Also XXXX XXXX XXXX states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
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01/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XX/XX/XXXX Dear Sir or Madam : I am writing for assistance with an issue regarding my student loans ; specifically an interest capitalization the amount of which was not clearly disclosed and has drastically impacted my loan amount and the interest which has since and continues to accrue.
I graduated in XXXX and had my loans consolidated in XXXX. In XXXX of XXXX, my loan amounted to {$110000.00}. Since that time, I have been unable to find employment at a level that has allowed me to cover the interest or principal amounts. Although I have more than once experienced difficulty renewing my Income Based Repayment plan with my current loan provider, the major issue which I would like investigated occurred as a result of my moving to the XXXX XXXX for work and my subsequent return to the US.
I first moved to XXXX XXXX in XXXX after having been unemployed for several months. In XXXX, when I went to renew my XXXX plan, my regular documentation was not accepted. Although I should have sought legal assistance then, I ended up accepting a forbearance at that time which amounted to {$7400.00} being capitalized onto my balance.
I returned to the US in XXXX and encountered additional problems when I attempted to recertify in XXXX. Beginning in XXXX of that year, I repeatedly submitted various documents indicating my income ; however, my application met with delays in approval. By XXXX of that year, my XXXX still had not been approved and I was informed that my account would be delinquent if I did not pay {$1300.00} that month. As I was unable to pay that amount at the time, I reluctantly agreed to accept another forbearance believing it was the only way to secure additional time for the loan holder to review my paperwork. However, it was not until after the forbearance was actually issued that I learned the amount to be capitalized onto my balance : {$41000.00}, almost six times the amount of the previous forbearance.
In XXXX of XXXX, I was informed by a representative from the loan company that I had provided more information than was needed to process my application and told exactly what to write in order to be approved. This is information that could have been provided to me much earlier in the process and would have allowed my XXXX to have been approved in a more timely manner thus preventing my being placed in a position where I might face delinquency.
When I received a second notice of payment due, I called and was offered another forbearance but told that I still had time to decide prior to the deadline so I declined. However, a request was still entered into the system. I was later informed that my application had been accepted by the time of that call and that the other forbearance should not have been offered nor processed. Regardless, two additional forbearances were processed in XXXX and XXXX of XXXX, totaling {$1900.00} and {$770.00} respectively.
Under the advisement of a representative from the loan holder, I sent numerous letters detailing what occurred as she said that, having not been properly informed of the interest amount, the forbearance could and should be reversed. Likewise, it was that representative who informed me that the second forbearance which occurred in XXXX should not have even been offered. I am not certain how the one for XXXX came about.
Despite repeated attempts at writing their Office of Consumer Affairs and Ombudsman, I was unable to get any assistance. Unfortunately, at that time I was unaware the CFPB could help with matters such as this so I resigned myself to the belief that I had no further recourse and had been duped into worsening my situation. I find it difficult to believe that this can be a legitimate and legal practice. Had I been informed of the extent to which my loans would be impacted, I would never have agreed to those terms. I maintain that I provided more than enough information to the company early on in the process to show that my XXXX should have been approved well before the XXXX payment was requested.
I feel that no consideration was given to me despite making payments even when my expected payment was zero dollars. Likewise to my providing documents to prove my income level. I believe that in both XXXX and XXXX, the recertification process was dragged out and that I was misled into a situation that has compounded my debt to a level that I will never be able to manage. Especially now with the interest capitalization and the exponential growth of this debt with the new interest that is being charged on the principal.
I am including the financial activity on the loan which I have been able to compile, as well as several of the letters I sent the loan holder. I will greatly appreciate any assistance you may be able to offer with regard to assessing what transpired. I hope there is some remedy to this situation as I am unable to see a way to further address it without some mediation as I was unable to resolve anything directly with them. As of this date, my current balance is {$220000.00}. This is approaching twice the amount I originally borrowed as Federal Student Loans and my employment situation remains unchanged.
Thank you in advance for your time and consideration.
Kind regards, XXXX XXXX XXXX
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08/08/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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1 ) I am in complete repayment of my Federal Student Loans Account Number : XXXX XXXX XXXX. I did not/or do not wish to be in forbearance during Covid XXXX XXXX XXXX.
2 ) Every year, I recertify my INCOME DRIVEN REPAYMENT PLAN during the summer, and most likely every year in XXXX, or early XXXX.
3 ) THIS YEAR, on XX/XX/XXXX, I submitted my regular IDR Recertification Application. I work as a XXXX and always make aware FedLoanServicing that I am a 10 months XXXXXXXX, who does not work during the summer, per the XXXX XXXX XXXX XXXX XXXX
4 ) On XX/XX/XXXX, at XXXX XXXX, I received an email at my personal email address, stating the following : " Thank you for submitting an Income-Driven Repayment plan request. [ ... ] Once your request has been processed, we will send a communication advising of the outcome.Reminder : Continue to make your normal monthly payment amount until you are approved and receive a bill with your adjusted monthly payment. '' 5 ) On XX/XX/XXXX, at XXXX XXXX, I received the following email, with the contrary statement to the FedLoanServicing 's email from XX/XX/XXXX, notifying me : " We are UNABLE TO PROCESS YOUR RECERTIFICATION REQUEST FOR YOUR INCOME DRIVEN REPAYMENT. A letter will be sent detailing the reasons that WE COULD NOT APPROVE YOUR REQUEST AND THE NEXT STEPS IF YOU THINK THIS INFORMATION IS INCORRECT. '' 6 ) On XX/XX/XXXX, at XXXX XXXX, I called the FedLoanServising at XXXX ( XXXX ) XXXX. I spoke with XXXX, EMPLOYEE ID : XXXX. I ask XXXX, " why MY IDR WAS NOT APPROVED ''.
7 ) XXXX, EMPLOYEE ID : XXXX, stated : " It was not approved, because THE PAYMENT PERIOD of my current IDR payment of {$55.00} WAS EXTENDED TO XX/XX/XXXX, or to the NEXT YEAR.
8 ) I asked XXXX, EMPLOYEE ID : XXXX, if she will send me a LETTER WITH THE SAME STATEMENT. XXXX, EMPLOYEE ID : XXXX stated a FedLoanServicing Letter should be arriving up to 10 days. Once again, I asked, if in the Letter will be stating that " my current IDR of {$55.00} is extended to XX/XX/XXXX, XXXX, EMPLOYEE ID : XXXX, confirmed once again.
9 ) I waited for the letter, worried a few days, and on XX/XX/XXXX, I called he FedLoanServising at XXXX ( XXXX ) XXXX once more. I spoke with XXXX, EMPLOYEE XXXX.
10 ) I explained to XXXX, EMPLOYEE ID:XXXX that the reason for my inquiry is THE LETTER ; I was promised to received/or be mailed the Letter, by XXXX , EMPLOYEE ID : XXXX.
11 ) XXXX, EMPLOYEE ID:XXXX told me there has not been 10 days since I inquired, and I should be receiving it 'next week ''. Once again, I asked XXXX, EMPLOYEE ID:XXXX, " why my IDR has not been approved. '' XXXX, EMPLOYEE ID:XXXX, stated : " It is too early, and you should re-certify next year, as due to Covid, there is an extension of 20 months. '' I should re-certify on/by XX/XX/XXXX.
12 ) On XX/XX/XXXX, I received a VERY UNCLEAR AND CONFUSING LETTER FROM FEDLOANSERVISING. The Letter stated : " We reviewed your Income-Driven Repayment ( IDR ) plan form and could not process your request for the following reasons. The reasons below will detail what actions you need to take so we can continue processing your request. If we do not receive the updated documentation as soon as possible, we may have to cancel your request and then you will need to start the process of applying for an IDR plan again.
NOT ELIGIBLE YET : You indicated on your request that you are submitting documentation for the annual recalculation of your payment but it is not yet time to recalculate your payment. We will notify you when it is time to submit your annual recertification documentation.
However, you do have the option to recalculate your payment early. '' 13 ) NOTHING IN THE LETTER SPECIFIED ANY PERIOD IN WHICH WILL BE 'A TIME TO RECERTIFY '. ON THE CONTRARY, FEDLOANSERVISING WITH A VAGUE STATEMENT ISSUED THE FOLLOWING : '' If we do not receive the updated documentation as soon as possible, we may have to cancel your request and then you will need to start the process of applying for an IDR plan again. '' 14 ) THERE WERE NO WRITTEN STATEMENTS IN THE LETTER from XX/XX/XXXX CONFIRMING THE PHONE STATEMENTS OF XXXX, EMPLOYEE ID : XXXX, and XXXX, EMPLOYEE ID:XXXX, WHO TESTIFIED OVER THE PHONE, IN RECORDED MESSAGES that " due to Covid, there is an extension of 20 months. I should re-certify on XX/XX/XXXX ''.
15 ) THIS IS UNACCEPTABLE. I AM APPALLED to WHY WERE I DECEIVED BY XXXX, EMPLOYEE ID : XXXX, and XXXX, EMPLOYEE ID:XXXX, REGARDING THE EXTENSION OF MY IDR, AS THE FEDLOANSERVISING LETTER CLEARLY STATED OTHERWISE : if we do not receive the updated documentation as soon as possible, we may have to cancel your request and then you will need to start the process of applying for an IDR plan again. '' 16 ) WHY SHOULD I START THE IDR PROCESS AGAIN IF I HAD A VALID IDR RE-CERTIFICATION APPLICATION?
17 ) I AM INQUIRING WITHIN THIS COMPLAINT ABOUT which are the TRUE STATEMENTS. I re-certified on time, neither early, nor late, and it makes no sense to me for my IDR to be canceled. Ido not wish to loose my IDR Plan for some bureaucratic neglegence. I NEED TO KNOW exactly the time when I have to re-certify as well as the confirmation of {$55.00} monthly payment, per XXXX, EMPLOYEE ID : XXXX, and XXXX, EMPLOYEE ID:XXXX statements.
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07/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
XXXX XXXX manages my loans but is incorrectly recording the number of qualifying payments I have made toward Public Service Loan Forgiveness ( PSLF ). I had multiple email exchanges with their department of Consumer Advocacy last year to try to straighten it out. Below is the text of a letter I sent to XXXX in XXXX, I have received no response.
" XXXX Dear XXXX XXXX I am writing in regard to my Public Service Loan Forgiveness tracking. I believe your records are incorrect as to the number of qualifying payments I have made on my loans. I checked with XXXX, who held my loans before they were transferred to XXXX ( I also attempted to check with XXXX, who held my loans before XXXX, but they no longer have records on file ). XXXX records indicate that I was on an Income Based Repayment plan from XX/XX/XXXX through XX/XX/XXXX for one of my loans, and XX/XX/XXXX through XX/XX/XXXX for the other. ( Obviously, the latter time period includes payments that are ineligible because they were before XX/XX/XXXX and there was a gap from XXXX when I returned to school so my loans were deferred. ) The paperwork I received from XXXX on XX/XX/XXXX lists these payment periods as being on an ineligible repayment plan but does not list which plan. IBR is eligible, so I wonder if there was not a mistake made when my loans were transferred from XXXX to XXXX. I received another message from XXXX recently adjusting the number of remaining payments, but this is still not correct. If XXXX asserts that I was on an ineligible plan, I would like to see the documentation indicating exactly which plan I was on for each payment I have made ( to XXXX, XXXX, and XXXX ) over the course of the life of these loans, beginning in XXXX. Documentation from XXXX is attached. I have been very disappointed in the way my account has been handled, months go by before I get a response to messages, and out of the blue I get notification that youve removed more of my qualifying payments without providing justification. '' Here is text of one of the last emails I sent to their office of Consumer Advocacy last summer, the issue has not been resolved.
" XX/XX/XXXX, XXXX XXXX to Office Hi XXXX I am following up on your phone call from XX/XX/XXXX regarding the status of my PSLF application. I have reviewed all of the documents available to me on XXXX. The number of qualifying payments has been updated ( as of XX/XX/XXXX ) but are still not correct. I am pasting below summary information about my payment history based on my employment dates. ( I don't have actual school separation dates and grace period/deferment dates, so I have tried to make conservative estimates ). The paperwork I have received from XXXX does not match up with my calculations. I would like to see information about why certain payments did not qualify. All of my employers have been qualifying entities ( education/non-profit ) and I believe that I have been on some sort of income-based plan since the start of my repayments in XXXX. I know that I had changed which type of plan and had direct debits put on hold during plan changes or annual re-certification, but each time I asked customer service representatives if that would affect my PSLF plan and was told not to worry, it would not. I also know that my loans have changed hands ( XXXX XXXX, XXXX, and now XXXX ) so I am hoping that is not the problem.
So, the first question is which payments did XXXX consider to be qualifying and which did not? I would like documentation of this for my records. The second question is why both of my loan accounts have not had an equal number of qualifying payments since XXXX? Note that during my time at XXXX, only 2 payments counted toward one loan and 4 toward the other loan. Is there some sort of issue where my monthly direct debits are not paying on both accounts?
You may reach me at [ cell number ] if you have questions. Thank you for your attention to these issues, XXXX Date Employment/Loan Status XXXX. XXXX Left school to work for XXXX XXXX XXXX XXXXXXXX XXXX XXXX 6-month grace period ends, payments begin XXXX XXXX XXXX Program begins to track qualifying payments XXXX. XXXX Returned to school, loan payments deferred XXXX. XXXX Graduated, grace period begins XXXX XXXX XXXX Started work for XXXX XXXX XXXX XXXX XXXX 6-month Grace period ends, qualifying payments resume XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Started work for XXXX XXXX , payments continued XXXX XXXX XXXX Employment continues, first date certified at XXXX XXXX dates XXXX should be 17 qualifying payments, not sure how many counted ( *no paperwork from XXXX confirming ) XXXX should be 15 qualifying payments, not sure how many counted ( *no paperwork from XXXX confirming ) XXXX should be 17 qualifying payments, only count XXXX XXXX should be 4 qualifying payments, only count 2-4 Dates Employer Total qualifying payments for which documentation was submitted XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX 4 Grand total 53 '' I have a number of other complaints about XXXX and how they handle my account, but I recently learned that thousands of other people have had similar problems with the PSLF records. I hope there is a solution.
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05/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX I called XXXX XXXX to check on status of account due to confusing letters I received stating IDR was denied and my payments would increase to {$770.00}. I was transferred to 3 different people. I spoke to an IDR specialist, XXXX ( female ) ID:XXXX. She stated that I was previously in deferment due to school enrollment status and that is why my IDR plan was denied. She said the application I submitted for XXXX XXXX for a different loan actually went to all of my loan servicers, which is why XXXX changed my payment, and I checked I wanted the lowest payment possible so they put me on a standard repayment plan, although I don't believe the " standard repayment plan '' would qualify as the lowest possible amount. She said I should apply online for a short forbearance in order to allow them time to process my request and then submit a paper application to renew IDR so that it would only go to XXXX XXXX. She helped me navigate which boxes to check on the paper application. She informed me I would need to sign into my online account and then click " manage repayment '' and then click " postpone payment '' to apply for forbearance to avoid making the payment of {$770.00}.
XX/XX/XXXX I found the forbearance application to be confusing, so I called back and spoke with XXXX ( ID XXXX ) who told me I should not apply for forbearance, but to suspend my direct debit, which would last for 1 month, and then submit my new application right away. She did it over the phone.
XX/XX/XXXX I uploaded my IDR application and Tax Return documents for both my husband and myself on the XXXX XXXX webpage, using the instructions provided to me on the phone by XXXX ( see above ).
XX/XX/XXXXI received an email from XXXX about my new repayment terms. I have two repayment plans IBR and Regular Pay as you Earn. My total monthly payment will now be {$130.00}.
XX/XX/XXXX I called to ask why my student loans increased by {$60.00} when my income has not. I speculated that my one-time tuition reimbursement may have made my income look like it increased. The person I spoke with said to file another application for re-calculation, mark that my income has changed, and then I would submit paystubs. She said that the person who told me to suspend my direct debit gave me " bad advice '' and that I still have a past due amount of {$770.00}. She said a verbal forbearance would transfer the past due amount to the end of the loan. She read me the terms and I agreed. She stated payments will resume on XX/XX/XXXX.
XX/XX/XXXX - My husband checked our bank account and noticed that an amount of {$770.00} had been taken out by XXXX XXXX. I called and inquired as to why. I spoke with Employee ( ID XXXX ) who transferred me to an IDR Specialist upon hearing my concern. I then spoke to IDR Specialist ( ID XXXX ) who informed me the issue could be cleared up. He said that because I was on Direct Debit and had just applied for a new IDR term, that it was the " perfect storm '' and that this issue happens often. He informed to call my bank and say the " two magic words - Unauthorized Transaction. '' He said the payment was not posted on their end, so it had not be processed and that my bank should cancel it. I called my bank, who informed me the payment had already been submitted and had left my account. I called XXXX back and spoke with XXXX ( ID XXXX ). He informed me that the payment was not posted on their end, so I would have to keep calling back to check on the status of the payment and then could file to have a " credit. '' I asked him how long it would take for me to receive the funds. He put me on hold and spoke with a superior. He then told me that I would be able to receive my refund in 30-60 business days. I asked him if I could file a complaint. He said he could note it on my account. I informed him I wanted to file a formal complaint. He put me on hold. When he returned, he told me he was able to file a complaint.
My overall issue is that I took all of the proactive steps on my end, within my own capacity, to ensure that I was submitting all evidence required to make affordable and on-time payments. Upon each communication with XXXX XXXX, I followed-up to ensure I was complying with my repayment terms in a way that was affordable for me and my family. I took all of the necessary steps, as directed to me by XXXX employees, to ensure the payment of {$770.00} would be avoided. The bad advice of XXXX lead to an extra {$770.00} being added to my overall loan amount. Then, upon the advice of the next person who told me that XXXX had given me bad advice and has ended my direct debit suspension, I still ended up paying the amount of {$770.00} - and now I am required to call XXXX everyday to inquire about the status of the payment that should not have been made in the first place. And, I am not even guaranteed a refund, and if I am, I have to wait 30-60 days to receive a refund for a payment amount that I have been proactively trying to avoid since XX/XX/XXXX because I can not afford that amount. Now, my checking account has gone negative, which will also cause me to pay an overdraft fee to my bank - all for a payment that was not supposed to be taken out.
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03/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern : On XX/XX/XXXX, I called my student loan servicer FedLoan Servicing to get some clarifying information regarding certifying my Income-Driven Repayment ( IDR ) plan. I called specifically to ask whether during the Cares Act Forbearance if interest would capitalize if I went from the Pay As You Earn ( PAYE ), to the Revised Pay As Earn ( REPAYE ) plan. It was my general understanding that it might. However, because this was only a rectification during Cares Act Forbearance, I thought there might be other provisions that would prevent interest capitalization. I submitted an IDR recertification application on studentaid.gov website and did not receive an pop-op disclosure about interest capitalization. Then : 1. I immediately called Fedloan Servicing. The agent on the phone explicitly says during the call, No, your interest will not capitalize during the Cares Act Forbearance, so you will be fine.
2. I hung up the phone and researched the studentaid.gov website to make sure I was correct. When I found the paper application on the website, I said that interest would capitalize, so I immediately recertified for my original PAYE plan about 20 minutes later. I called FedLoan Servicing again and explained what happened. I told the representative that I previously called to confirm whether interest would capitalize if I switched plans and the agent told me no! I told the agent that I had submitted another recertification and the representative assured me that the last application would be the one they processed. I asked him whether it was true that interest would capitalize, and he confirmed that it would not during the Care Act forbearance. I asked if he was sure and he said yes. During that call, I reapplied to the REPAYE because two agents had confirmed the regular capitalization process would not occur.
3. After I hung up, I call back a third time, just to make sure, and the third agent said, yes, generally the interest would capitalize, but because of the Care Act Forbearance it would not, I just needed to make sure I switch before we when back into repayment in XX/XX/XXXX. I said, are you sure, because I have {$75000.00} of interest, and if it is going to capitalize, I will just go back to the original plan. She reassured me that I was fine.
On XX/XX/XXXX, I received a confirmation letter from FedLoan Servicing, stating that on XX/XX/XXXX when you changed your repayment plan .... the amount of interest the capitalize was {$71000.00}. In that same letter, it also stated, in the fourth paragraph, that There has not been any interest capitalized with Fedloan Servicing due to an Administrative Forbearance or due to the processing of an IDR. This is conflicting information!
On or around XX/XX/XXXX, I called Fedloan and spoke to a Escalations Agent, Case # XXXX. I explained the situation. I asked him to listen to the calls and after about 20 minutes, he told me that he would just revert me back to my original plan and reverse the interest.
On XX/XX/XXXX, I received a letter dated XX/XX/XXXX, which stated that they would not be able to reverse the interest capitalization, which Fedloan Servicing had originally reversed. Every time they do this I see a XXXX XXXX drop in my credit score.
The Dodd-Frank Act, 12 USC 5536 , prohibits unfair, deceptive, or abusive acts or practices. An act or practice is deceptive when : 1. the act or practice misleads or is likely to mislead the consumer ; 2. the consumers interpretation is reasonable under the circumstances ; and 3. the misleading act or practice is material.
Fedloan Servicing engaged in a deceptive act or practice in violation of 12 USC 5536, by misrepresenting to the borrower ( me ) whether a capitalizing event would occur when switching IDR plans during the Cares Act Forbearance. Generally, switching plans would cause interest to capitalize, but I was reassured that the Care Act Forbearance suspended that practice until the forbearance ends. Fedloan Servicing points out in the paper application that it states that interest will capitalize. This is obscured reasoning. My promissory note for when I took out my loan also states the interest will accrue monthly on all my loans, but that is not occurring during the Care Act either, so I am not sure what the point is. I called the servicer to confirm whether there were special provisions because of the Cares Act and I was told yes. Furthermore, I was told that they would reverse the capitalization. The representations by three of the Fedloan agents misled me, a reasonable borrower, by causing me to believe that the Care Act Forbearance provided additional provisions that prevent interest capitalization with switching between IDR plans. It was reasonable for me to believe it was true, because three separate agents confirmed it ( review the phone calls ). The misrepresentations are material because it caused {$71000.00} of interest to be capitalized on my student loans.
If they did this to me, they most likely have done the same to millions of borrowers during the Cares Act Forbearance. The CFPB should immediately investigate this matter. I want my capitalization to be reversed immediately.
Thank you,
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05/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I consolidated with XXXX XXXX in XXXX to take advantage of the Public Service Loan Forgiveness ( PSLF ) plan, when I realized that I was not eligible for this benefit while my loans were with XXXX XXXX. ( I have worked for the same non-profit 501 ( c ) 3 organization since XXXX. ) As soon as I learned of the PLSF program, I aimed to learn the rules of the plan and submitted all of my paperwork in XX/XX/XXXX to consolidate from XXXX XXXX to XXXX XXXX. XXXX XXXX was terrible about communicating the rules of the program, but I did my research online and followed the guidelines. After making two payments under the standard repayment plan, I read online that only income-based repayments are eligible for PLSF. I submitted paperwork to XXXX XXXX for IBR, which took months to process, and I got on the IBR plan beginning XX/XX/XXXX. My loans were transferred from XXXX XXXX ( now defunct ) to XXXX in XXXX, and then to Fed Loan in XXXX.
In XX/XX/XXXX, I noticed that my payments for the Public Service Loan Forgiveness ( PSLF ) program were miscounted, resulting in approximately 16 missing payments from my eligible payment count. I have tried for months to work with FedLoan Servicing to rectify this issue, but I am very unhappy with the progress of this review. I have asked repeatedly, both by email and phone, for a full history of the student loan payments I've made to all 3 servicers. Both the Department of Education Ombudsman Group and Fed Loan verbally confirmed the payments I made over the telephone, but they refuse to submit this to me in writing. Fedloan has sent me 3 different cryptic, disorganized documents that do not in any way show a full payment history, and they truly lack any semblance of reason. One document had transaction codes with no legend/key for the codes and 50-75 different transactions, many in the amount of {$0.00} or other random small amounts. This is completely unacceptable service for a student loan company to offer a borrower.
Furthermore, FedLoan has advised me that nearly a year of payments I made in XXXX cant be counted toward PSLF because I was on an " administrative forbearance '' at this time. I have proof that I was billed during this time, made hefty monthly payments, and I did not request any type of forbearance on my account for those months. I would have never made the financially crippling payments if they weren't being counted toward my loan program! This is obviously an administrative error and must be corrected.
Fedloan has also advised me that some payments I made could not be counted toward PSLF because my payment was one cent off from the actual amount due. I have sent them records showing that my monthly amount due was indeed the amount I paid. A few other payments were a XXXX or a few dollars off because I paid a few dollars extra on a month prior when I would sometimes round up to the nearest dollar when making a payment. Beyond this, there were several other payments that Fedloan says do not count towards the PSLF program for one unfair reason or another. I work in public service, and I have struggled to make these payments. I've paid around {$30000.00} of interest only payments to date. My original loan balance was around {$47000.00} ... with compounding interest each month, my balance has increased to {$60000.00}. My only hope for ever ending this overwhelming debt is the PSLF program. Fedloan is making unfair, inhumane decisions with regard to PLSF and it is very evident that they've grossly mismanaged my student loans. I have never made a late payment and have held up my end of the contract as the consumer. Fedloan has breached the contract with me, the loan holder, by not keeping proper records of my payment eligibility, and by never informing me that being paid ahead by even a XXXX could affect my status. ( This information is buried on their website, but in the emails I get each month about my bill it actually gives encouraging tips about paying ahead! ) Furthermore, it is completely unacceptable to not fulfill my request for a full payment history in 3 months time when I am currently making monthly payments in the amount of over {$410.00} to this company!
I have followed the PSLF program to the letter, frequently certifying my employment for the program. Ive read online about people who werent with the right loan servicer for PSLF, or in the wrong payment plan for years and who are now upset that their payments dont count and have appealed for inclusion in the program. Meanwhile, I did my research and properly followed the program, only to have XXXX instruction or accountability from XXXX XXXX and then my payments mishandled and incorrectly counted by FedLoan! This program is supposed to reward people for work in the public sector. Its become a cryptic, unfair game that is impossible to navigate and has resulted in an insurmountable level of debt! I have a young son, and our entire future rests on me completing this program as soon as possible. I have already been working with the FedLoan Ombudsman group for 3 months. The staff is abrasive and unsympathetic. Please help me rectify this injustice and help me communicate with this organization.
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05/26/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
Hello, After reading XXXX XXXX XXXX XXXX XXXX XXXX XXXX , I have found a few points that have been brought to my attention in regards to the paperwork issues and communication problemsI am having with XXXX and my Loan Servicing Agent ( AES ). Background : I joined the XXXX i n XX/XX/XXXX re ceiving the SLRP incentive and completed paperwork as directed. I filled out XXXX sepa rate applications ( XXXX private, XXXX federal ) andcompleted the boxes specific to the XXXX on the paperwork andthen sentall XXXX applicationsto my loan servicing agency ( AES ) for further processing. AES received paperwork and sent it the XXXX XXXX XXXX address as per the instructions. XXXX received paperworkfrom AESand processed it for payment.Ireceived a payment in XX/XX/XXXX as expectedonmyschool loans.AESdispersed the payment toALL XXXX loans on my account. Later ( about XXXX months a go ) it w as brought to my attention that even though payments were dispersed the first year in XX/XX/XXXX to all XXXX of myloans, t hesecond and third y ear was only dispersed to my XXXX federal loans. This made me questions why theyears had differed and no one had mentioned it. Aftervery thorough investigation andcountless hours onthe phone with both AESand XXXX , I was finallytold thata " letter of denial '' was sent by AES to XXXX explaining thatthe XXXX private loan applications haddate discrepancies and were halted AES fromany further processing for those private loans. Without properly informing me of the mistake for the XXXX private loan applications, AES still processed the XXXX Federal loan applications and sent the paperwork to be processed. Those federal loan applications were processed and payments were made to AES. That payment made in XX/XX/XXXX was incorrectly dispersed to all XXXX of my federal AND private loans, which indicated to me that all paperwork through XXXX went through fine. AES was recently confronted on the matter, admitted fault, and corrected the mistake on my account ( 3 years later ) butbecause I did not catchAES 's mistake in XX/XX/XXXX andI believedall XXXX applications had been completed and processed. When I called XXXX 2 weeks ago, a customer service representative told me that they, indeed, did receive that letter in XX/XX/XXXX . XXXX w as aware of the private loan application paperwork issue in XX/XX/XXXX .During that call, I requested written confirmation to be signed by the supervisor of my case file saying that they received the denial letter in XX/XX/XXXX i n order to have it in my records and to show that XXXX was aware of thepaperwork issue back in XX/XX/XXXX . I have not received that letter from XXXX yet, and no one has returned any of my follow up emails on the issue. 1. According to the regulationI am eligible for SLRP and have extensively done my part as the XXXX to ensure the timeliness of my SLRP paperwork. I am entitled a payment for " each year of initially contracted service that is honorably served ''. The issue occurred in XX/XX/XXXX and since I did not receive my correct payments each year, the interest has continually accrued on amuchhigher balanceunnecessarily adding roughly {$18000.00} in interestthat I, the XXXX , have to pay out of pocket because of XXXX and AES 's the lack of attention to detailand timeliness of the issue in XX/XX/XXXX . 2. According to the regulation, XXXX " Sends a letter to the XXXX or XXXX stating that DFAS has been authorized to pay the loan in accordance with guidance in the XXXX original XXXX contract. '' and '' ( c ) Ensures a record of XXXX processing is placed into the individuals XXXX file. '' I never received the record of XXXX processing in my iperms. If these documents were placed in my XXXX , I may have been able to deduce that only XXXX of those XXXX loans had been processed. Where is the oversight on this program? XXXX should have access to their files at any point in their career. I am honestly shocked and disappointed that XXXX knew of an issue in XX/XX/XXXX and did not handle at that time which costme, the XXXX , {$18000.00} in unnecessary accrued interest of XXXX years on the incorrect and much higher balance. I am also appalled at AES 's lack of attention when dispersing funds to specific loans. I am also disappointed in their military customer service branch for not escalating myissue to their corporate supervisors whenrequested. XXXX admitted fault on the paymentdispersingONLYafterConsumer Finance Protection Bureauprobed them. XXXX 's lack of urgency and detail along withAES'sdispersing mistake directly impacted my understanding of what loans were or were not being paid and has now left me with roughly {$18000.00} in accrued interest to pay off on my own. Solution : XXXX and AES make agreement to backdate the payments ofthe private loans to XXXX , XXXX , and XXXX . Correct the amount of accrued interest on the account as if the correct payments had been made i n XX/XX/XXXX , XX/XX/XXXX and XX/XX/XXXX .
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11/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have contacted the Consumer Financial Protection Bureau because I have been incorrectly denied loan forgiveness under XXXX. The attached documents certify that 42 payments made from XX/XX/XXXX through XX/XX/XXXX to Direct Loans under the Extended plan should count toward the 120 required payments for forgiveness.
According to the FedLoan Servicing website : ED will reconsider your eligibility for XXXX using an expanded list of qualifying repayment plans. Some payments that dont count toward loan forgiveness under XXXX may count toward forgiveness under TEPSLF. The additional qualifying repayment plans include the Graduated Repayment Plan, Extended Repayment Plan, Consolidation Standard Repayment Plan, and Consolidation Graduated Repayment Plan. These plans dont usually qualify for XXXX. You will be eligible for the XXXX opportunity only if, among other requirements, the amount you paid 12 months prior to applying for XXXX and the last payment you made before applying for XXXX are at least as much as you would have paid under an income-driven repayment plan. FedLoan Servicing will assess this and contact you if they need documentation of your income to determine whether you are eligible.
In XXXX, I specifically consolidated under this plan because I was told that the Extended repayment plan would qualify for XXXX. The XXXX program was established for borrowers in my specific situation ( borrowers who were denied loan forgiveness because they consolidated under the wrong repayment plan ). I escalated my request through FedLoan Servicing and have been awaiting a response to my appeal to be considered for XXXX since XX/XX/XXXX. At FedLoan Servicing, I have been working with XXXX, who is employee # XXXX. She has sent my appeal but has received no response.
As of today, I have made a total of 144 payments ( 24 payments beyond the 120 required ). The longer my appeal takes, the more money I will be owed as a refund for overpayment. As a result, I request an urgent review of my 42 qualifying payments to Direct Loans on the Extended plan, in the amount of {$650.00} each from XX/XX/XXXX through XX/XX/XXXX. Below, I have provided an outline of my correspondence and my appeal and escalation requests to FedLoan Servicing to correct this error before my payments resume in XX/XX/XXXX.
Please find the following documents attached ( highlights within the pdfs have been added for clarity ) : XXXXpresent : Complete list of payments made since loan consolidation in XXXX ( pg 3-5 ) XX/XX/XXXX : XXXX XXXX XXXX XXXX XXXX note showing Extended plan ( pg 6-7 ) XX/XX/XXXX : NSLDS list of loans consolidated with Direct Loans ( pg 8 ) XX/XX/XXXX : Loan Summary Sheet from Direct Loans confirming Extended plan ( pg 9-13 ) XX/XX/XXXX : Letter from FedLoan indicating loans # 1-2 as Extended plan ( pg 14-16 ) XX/XX/XXXX : Application for forgiveness/ECF signed by employer ( pg 18-19 ) XX/XX/XXXX : XXXX denial letter ( pg 20-22 ) XX/XX/XXXX : Two emails to request TEPSLF consideration ( pg 23 ) XX/XX/XXXX : Email from FedLoan Servicing suggesting to get reconsidered ( pg 24-25 ) XX/XX/XXXX : XXXX denial email ( pg XXXX ) XX/XX/XXXX : letter from FedLoan listing payments XXXX ( pg 28-32 ) XX/XX/XXXX : FedLoan Servicing letter showing payments between XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX XXXX XXXXXX/XX/XXXX : FedLoan Servicing letter showing that the only payment plan which doesnt qualify for XXXX is the Extended Graduated plan ( I was on the Extended plan ) ( pg 37 ) Current : XXXX repayment plans on studentaid.gov lists the repayment plans included for XXXX, specifically including the Extended Repayment plan https : //studentaid.gov/manage-loans/forgiveness-cancellation/public-service and https : //studentaid.gov/manage-loans/forgiveness-cancellation/public-service/temporary-expanded-public-service-loan-forgiveness ( Scans of these webpages are attached and highlighted relevant areas of text pg 38-50 ) The attached documents prove that I have met each of these requirements, and they show that I paid more from XXXX on the Extended Repayment Plan than I did in subsequent years on an income-driven repayment plan. My payment amount was fixed, i.e. it did not change between XXXX ( it was not a graduated plan ).
Although I have met all the published requirements and requested an appeal for TEPSLF, I havent received an explanation for my denial or any response to my appeal. As my attached documents show, I have met or exceeded each of the published requirements for this congressional program and have awaited a response from FedLoan for six months. The XXXX program was set up by congress for borrowers who are precisely in my position. These actions by FedLoan are in direct conflict with the program established by congress.
Please contact me if you need further information to review my case for XXXX. This must be resolved before XX/XX/XXXX, as FedLoans shows that my monthly payments are to resume. I can not continue to pay toward a loan which met the requirements for forgiveness two years ago, and I need support from your office to correct this error in their accounting. Thank you for your consideration.
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07/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I took out my first loan in XX/XX/XXXX. In total I have 4 loans ( XX/XX/XXXX-XX/XX/XXXX). They originally amounted to about {$24000.00}. Over the years, I have had the advantage of being able to place a forbearance on the loan when I had financial need. When I came back to the loan, the monthly payment has been the same although additional interest has been added to the loan ( and theoretically additional time to go along with the months missed ). I took a forbearance in XX/XX/XXXX/XX/XX/XXXX when I was diagnosed with XXXX and had some additional medical bills to handle. My payment after that was {$99.00} - the same as it had been for several years prior. In late XX/XX/XXXX I was forced to take one again when my fiance was out of a job and I was trying to partially support him. This time however, things were different. The forbearance ended in XX/XX/XXXX. In that time, I was able to make 1 payment of {$50.00} in an effort to hold off some of the additional interest that was accruing. The first bill I received for XX/XX/XXXX showed a payment of {$100.00}, slightly higher than the {$99.00} I had been paying. I assumed it was due to the interest over the time I had not been paying and that this would be the new norm. Later that month, a statement of new loan terms was sent - but I did n't see it. It stated that my new monthly payment would be {$54.00} and the loan would extend an additional 265 months. Only 3 of my loans were listed however. ( XX/XX/XXXX New Terms Statement - attached ). I did n't see this paperwork - my fault for not looking at it. When I went to pay my bill for XX/XX/XXXX, the bill was for {$36.00}. It struck me as odd, but I thought maybe I had paid ahead the previous month ( I pay every 2 weeks generally and I thought it was possible I had made an extra payment ). I went ahead and made a payment of {$50.00} as I normally try to do. In XX/XX/XXXX, my bill was for {$87.00}. Again, while odd, I thought this was the system resetting after asking for such a low amount the month before and me " over '' paying it. Then yesterday, I saw a notice saying there was new paperwork for me on the site. Assuming it was the bill, I went to look. There was a new Disclosure of Loan Repayment Terms dated XX/XX/XXXX ( attached as XX/XX/XXXX New Terms Statement ). This one stated that my new payment would be {$73.00} and the payment terms were extended 261 months. So essentially, a loan I have had for 20 years would be extended an additional 21.75 years. I will have been paying that loan for over 40 years. And no explanation was given as to why. It seems like a scam - I had a higher payment and was making progress and they wanted more interest from me so they lowered my payments to make the loan last longer. The paperwork states that " Your previous monthly payment amount was not sufficient to pay off your loans within the time period allotted. '' But the payment is lower than I had been paying in years. I called XXXX, and first I was told that my payment had never been {$99.00} but in the attached billing statements you can see that it was. When I pressed him on it, he finally " could see '' that that had been my payment although he disputed for how long. Then he told me that they had changed my loan - but no reason was given as to why or what prompted it. He then told me I could consolidate my loan through studentloan.gov. When I looked it up ( and called ), I would have a higher interest rate, a payment of just over {$99.00} ( so close to where I was ) for 15 years. But the payment would be the same and the interest rate was locked in. This also seems like a ploy to get more interest out of me in the long run. Per the back of the forbearance form, there is a description of the types of repayment options that are available. The standard option says : Standard ( FFELP and Direct ) : The Standard plan allows you to make a monthly payment that generally remains the same ( fixed ) throughout the repayment term which can not exceed 10 years. Consolidation Loans may have up to 30 years. However, circumstances or events during repayment may result in changes to the monthly installment amount. Generally, this option is the fastest and most economical method of repayment. This is the plan I have been on as I had not qualified for any of the other income based ones. There is an " 25 year extended '' option however I did n't have enough in loans to qualify for it. Based on this information, what they have done by extending the loan to an additional 21 years is not allowed and they were not supposed to raise my payments. At this rate, it would be impossible to pay this loan off. I ca n't believe this is right. I have paid off just about half of the loan. I am fully prepared to keep paying it. But I feel like I am being ripped off and that at any moment they could do this again. It seems that when I start to make progress, they pull the rug out from you. I have no confidence that this will not continue to happen. I have included billing statements back to XX/XX/XXXX, both repayment term notices as well as a transaction history of my payments for as far back as they would allow me to pull.
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05/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have had this same issue with FedLoan Servicing multiple times in the past, but just today ( XX/XX/2019 ) I came away frustrated yet again with their incompetence at handling direct debit payment information updates.
On XX/XX/2019, I was notified via email that my student loan payment would be directly debited from my checking account on file on the next due date, XX/XX/2019. I knew the checking account on file was not up-to-date, so I took action to correct this information.
On XX/XX/2019 I submitted a Direct Debit Update form via the FedLoan Servicing online portal, as directed by their system. I then attempted to delete the previously " saved account '' from my online portal, but was unable to do so.
However, I double-checked the direct debit page of my account, and the direct debit information listed had been updated to show my newly entered bank information, per the form I submitted. I fully expected the automatic payment to be debited from that new account on XX/XX/XXXX and didn't think anything would go awry.
Today, XX/XX/2019, I checked my checking account and no withdrawal was made from my updated bank account by FedLoan Servicing. I then signed into FedLoan Servicing 's website to check my online account. It stated a payment had been made on XX/XX/XXXX, but I could not see from which bank account it had been attempted to be withdrawn.
I called FedLoan Servicing immediately for clarification, and the customer service representative I spoke to was completely incompetent. She was only providing me with canned answers to questions I wasn't even asking, and was not helping me get to the root cause of and potential solution to this issue.
It wasn't until almost 10 minutes into the conversation that she told me their system had attempted to debit my previous/old bank account on file, and that " FedLoan Servicing does not process direct debit updates for one to two full billing cycles '' ( one to two months ). So, even though the online system updated the information back on XX/XX/XXXX, here it is XX/XX/XXXX and she is telling me that it was my responsibility to call them and ask if they'd had the time ( over the past two weeks ) to process a simple direct debit update?
After struggling to get anywhere with the customer service representative, I inquired if this payment would be considered late, because it was their system 's error that it was debited from the incorrect bank account. She told me a two-sided answer that did not fully answer my question. She said that the payment would be considered late " internally with FedLoan '', but that they would not report it was late to the credit bureaus. I asked if there would be any penalty because this payment would be " internally '' considered late, and she again gave me a run-around answer. She also could not answer me when I asked if the .25 % interest rate incentive under the direct debit program would be revoked during the " one to two billing cycle '' lag period in their processing of my direct debit update. I was left with no answers, even though I asked the same question in different ways, multiple times.
I know when I'm being misled, and I feel I am being tricked into believing the smoke and mirrors created by this company. If their system ( my online account summary ) showed the NEW bank account information I submitted to them nearly 12 days ago as my direct debit information, why would it STILL take them one to two more billing cycles to process the information? I became so frustrated with the run-around " answers '' the representative was giving me, that I hung up the phone and just paid the amount due from my current checking account via their online system so that my payment wouldn't be considered late.
On XX/XX/XXXX, I retained receipt of my direct debit update form submission for my own records as a PDF. Nowhere on this form does it indicate a " one to two billing cycle '' lag time to update an EXISTING direct debit enrollment. The form indicates a one to two billing cycle delay for a direct debit agreement to be initially set up as a new direct debit enrollee.
This servicer should be ashamed of itself for this misleading and lazy behavior, and for also putting my loans into forbearance ( rather than deferment ) MULTIPLE TIMES in the past, when I was not offered an alternative that would lighten the burden on me as the loan borrower.
I am so appalled with FedLoan Servicing that I am writing to Congress to be a voice for my generation on this gargantuan failure for college graduates.
My loan balance has nearly doubled in just 4 years ' time. I was supposed to be classified as " in-school status '' from XXXX, but I feel my loans were only augmented or inflated by FedLoan Servicing during that time. I have a 5.63 % interest rate. Something doesn't add up.
I was never aware my balances were growing so rapidly, until I started being my own advocate this year. I'm completely appalled. These incompetent moneygrubbers should be prosecuted for knowingly withholding the best options and not offering the most positive support and information they can to student loan borrowers like me.
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01/13/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
XX/XX/XXXX American Education Services misled me about my student loan, pitching me more deeply in debt, and raising false hopes about a lower monthly payment. Located in XXXX Pennsylvania, the company promised me a years forgiveness on my loan in XX/XX/XXXX, falsely claiming my monthly bill would drop to {$150.00} from {$270.00}. On XX/XX/XXXX AES completely reversed their position, stating that they had never offered me a lower payment plan and that my monthly bill would remain {$270.00}. The companys complete denial of their previous position is confusing and underhanded to say the least.
Apparently student loans big business and a cash cow for lending companies.
A senior citizen and XXXX survivor, I had approached the company in XX/XX/XXXX about options for reducing my student loan. At that time they did not offer me any alternatives other than a pay off. Complicating the issue is the fact that my credit card debt increased sharply in XXXX due to an extended hospital stay not covered by my provider XXXX XXXX.
In XXXX I voluntarily increased my monthly payment from {$170.00} to {$270.00} in order to make greater progress in reducing my balance.
On XX/XX/XXXX XXXX, from AES, ID number XXXX, stated that my loan was currently in payday status and that my regular monthly payment of {$270.00}, due on the XX/XX/XXXX, would not be due again until XX/XX/XXXX. XXXX explained that the break in payments was due to the fact that I had paid ahead on my loan. She said that my loan would not accrue interest throughout the year, adding that in XXXX XXXX my monthly payment would drop to {$150.00} because I had paid ahead. She did not state that my payment would again revert to {$270.00} in XX/XX/XXXX. If I had known this, I would have continued to make my usual payment of {$270.00} throughout XXXX, and I would not be writing this letter now.
In XX/XX/XXXX my unpaid balance totaled {$25000.00}. As of XX/XX/XXXX my current unpaid balance is {$25000.00}. According to the XX/XX/XXXX statement I have paid {$23000.00}, with an original loan balance of {$37000.00}.
In XX/XX/XXXX I made a payment of {$150.00} as discussed by XXXX in XXXX. In XXXX I was floored when I received a monthly bill for {$270.00}.
In XX/XX/XXXX, I had called AES to confirm XXXX statement that my bill was not accruing interest. XXXX, ID number XXXX contradicted XXXX by saying that my loan was in fact accruing interest. On XXXX XXXX, XXXX, XXXX, ID number XXXX, also stated that my interest had been accruing regardless. I reviewed the reduced bill with both XXXX and XXXX. They did not inform me that the bill would again revert to {$270.00} in XXXX.
On XX/XX/XXXX, XXXX, ID number XXXX, said that after thoroughly reviewing my account my monthly payment remains at {$270.00}. XXXX said she had no knowledge that my payment had dropped to {$150.00}.
If AES had never stated in XX/XX/XXXX that my bill would drop to {$150.00} I would not be writing this letter. It would have been better if my loan had never been put on payday status in XXXX and I had continued to make my regular monthly payment of {$270.00} throughout XXXX. My loan balance would have dropped and I wouldnt have harbored false hopes about a lower payment and greater financial security.
I am retired, a XXXX XXXX, live on a reduced income, and my health is questionable. AES deceptive business tactics have created financial havoc in my life. Interesting to note that the company never sent me anything in writing to corroborate XXXX statements about the reduced payments, other than the monthly statements showing a zero payment due.
In XXXX I had applied for government financial aid in order to obtain a teaching credential from XXXX University in XXXX XXXX. In XXXX I again applied for financial aid to obtain a XXXX XXXX in XXXX from XXXX XXXX University in XXXX. I worked from XXXX to XXXX in XXXX XXXX schools, a low income area. In XXXX I applied for a student loan consolidation after being approached by sales people on the campus where I was employed. In XX/XX/XXXX my government loans were assumed by XXXX XXXX/XXXX XXXX. In XX/XX/XXXX the loan was assumed by AES without my consent. Unfortunately I do not currently qualify for a XXXX XXXX XXXX program through AES since I no longer XXXX full time for a XXXX XXXX XXXX.
At this time I hope that AES makes good on its promise to lower my payment. Appalling that I have made steady payments on this loan for well over a decade, and I am now faced with mounting debt. In my lifetime I have paid off at least three cars in five years time without any issues. Its likely that my student loan will outlive me.
This letter signals that change is sorely needed in the student loan industry. College students should be informed at the outset that loans absorbed from private lenders are pricey, dicey, and often do not qualify for forgiveness. I hope that legislation will be enacted so that future generations of college students do not have to deal with shady lenders in their retirement years.
Sincerely, XXXX XXXX cc : XXXX XXXX, California Congresswoman District XXXX ; Consumer Financial Protection Bureau,
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01/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I would like to file a general complaint regarding the handling of my student loans by FedLoan Servicing. I believe that this is a systemic problem connected to student loan policy more broadly that I would like to flag to the attention of the CFPB, that can not be addressed individually to my specific situation but rather would require further modification to current temporary Public Service Loan Forgiveness rules to resolve.
Specifically, in the handling of matters pertaining to my federal student loans FedLoan Servicing has both taken inordinately lengthy amounts of time to process my applications for loan consolidation, and income driven repayment plans, and has arbitrarily rejected these applications without first making any effort to contact me or resolve the issue before canceling my applications, thereby repeatedly forcing me to refile again and again from the beginning. For example, after graduating, my loan consolidation application took nearly a year for them to process. My applications for income driven repayment plans have been repeatedly rejected or canceled, after lengthy waiting time for these applications to be processed, without explanation or efforts to email, call, or notify me of any outstanding requirements that need to be met. This in itself has been incredibly frustrating!
It also seems to have been the standard practice of FedLoan Servicing to automatically place my loans into forbearance during these processing periods. There have been multiple times I have been told that my application was canceled for an arbitrary reason such as failing to pay a {$5.00} fee that I was never notified that I needed to pay, or claiming I had checked the wrong box on my application form, when my PDF records of my application forms indicate clearly I had never checked.
Furthermore, because my employers during these periods are 501c3 non-profits, had my loans requests been processed more efficiently, I would have been able to earn credit for public service loan forgiveness during the time that FedLoan Servicing took to process my loan requests, as my IDR loan payments have often been determined to be {$0.00} per month. However, because of the extended lengths of time that FedLoan Servicing has taken to process my loan requests and their placement of my loans into forbearance status during those periods of time, I have lost out on YEARS of monthly credits toward earning public service loan forgiveness.
Since XX/XX/2007, I have completed at least 164 months of full-time employment or combinations of part-time employment exceeding XXXX hours per work for qualified PSLF employers, and continue to work full-time for a PSLF qualifying employer. Yet, because my loans have so frequently been placed into forbearance status by FedLoan Servicing during this time ( primarily due to the time it has taken them to process paperwork on my loans ) to date, my FedLoan Servicing account as it currently shows, says I have only earned 6 months of credits toward PSLF to date!
While I am working to submit the required paperwork to certify all of my qualifying employment for PSLF under the temporary PSLF rules that are currently in effect, to request that the amount of credits I have earned toward PSLF be redetermined under temporary PSLF guidelines, I am concerned that because my loans were so frequently placed into lengthy periods of forbearance due to the inefficiency and failure of FedLoan Servicing to process loan requests in a timely way, and because periods of qualified employment during which loans were in deferment or forbearance status do not count toward loan forgiveness -- even under the temporarily relaxed PSLF guidelines -- that most of the years in which I have worked for qualified PSLF employers more than 30 hours per week, will still not be counted towards loan forgiveness.
Again, I believe that this is systemic problem that I do not necessarily believe can be resolved directly with FedLoan Servicing nor on an individual basis. I am filing this complaint for the purpose of bringing this issue to the attention of the CFPB, in hopes that it might encourage the bureau to raise this concern in its efforts to advocate for student loan borrowers, considering specifically, how temporary guidelines for PSLF count or disqualify periods of qualifying employment. I also hope to bring awareness to the bureau about the tremendously lengthy processing times and arbitrary cancelations of loan requests without prior effort to contact borrowers to resolve outstanding concerns as a problem that I believe have been endemic within the practices and operations of FedLoan Servicing. As the US Department of Education 's only allowable servicer for borrowers who are pursuing PSLF, I believe that these matters should be of particular concern to the Bureau as the federal oversight agency that is responsible for overseeing financial protection and rights for federal student loan borrowers.
Thank you for your attention and recognition of this matter and any future efforts by the CFPB that might result from consideration of this information.
Sincerely, XXXX XXXX XXXX
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08/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX ( hereinafter, XXXX ) admits : ( i ) my six student loans are repaid under the Standard Loan Repayment Plan, 120 months fixed-equal payments/ {$1000.00} per month-one consolidated monthly payment for all 6 loans, to paid-in-full ; ( ii ) receipt ( to date, XX/XX/XXXX ) of 78/120 months six student loans ' timely, uninterrupted, payments per Standard Loan Repayment Plan ; ( iii ) Standard Repayment Plan exists unchanged from my/borrowers repayment start date of XX/XX/XXXX.
A. XXXX FRAUDULENT CREDIT REPORTING : In breach of Master Promissory Notes ( hereinafter, MPNs ) contracts and de facto violation of federal- and state law, via XXXX , XXXX XXXX and XXXX , XXXX XXXX : ( i ) extends said six loans repayment from 42/120 months to 130-145 additional months repayment ( Terms Duration ), i.e. about {$110000.00} fictitious credit-reported student loan debt I do not owe ; ( ii ) reports nonexistent/fictitious Forbearance with contrary-to-admitted-fact : nonpayment for about 12 months ; ( iii ) omits numerous payments XXXX expressly admits via US mail signature receipt and electronic payment to PHEAA-XXXX via bank statements are timely received and in-full-amount ; ( iv ) misallocates payments, resulting in coincident under-/over-payment among 6 loans ; ( v ) XXXX credit-reported as in repayment XX/XX/XXXX-XX/XX/XXXX a seventh loan for {$20000.00}, never disbursed to me/cancelled, XX/XX/XXXX/balance XXXX. ( See Consumer Financial Protection Bureau, CFPB, -portal complaints : XXXX [ XX/XX/XXXX ] and XXXX [ XX/XX/XXXX ]. ) B. XXXX KNOWING INSERTION OF FRAUDULENT DATA INTO NSLDS : In apparent retaliation for my previous CFPB-portal complaints ( herein noted ) XXXX knowingly inserted erroneous information re my seven federal student loans within the XXXX XXXX XXXX XXXX XXXX ( hereinafter, NSLDS ) : ( i ) showing two repayment start dates, one, valid/actual repayment start date, XX/XX/XXXX ; plus a second, fictitious-contrary-to-fact start date, XX/XX/XXXX for every one of the six loans in repayment ; and ( ii ) inserting a second-fictitious later cancellation date for the {$20000.00} loan-never disbursed to me : one, under Status Effective Date, valid cancellation date of XX/XX/XXXX ; plus, a second, fictitious/lie-extortionate Canceled Date XX/XX/XXXX ; while coincidentally revising Outstanding Principal Balance [ {$0.00} ] As of XX/XX/XXXX, not the actual cancellation date of XX/XX/XXXX. By fraudulently extending the reported time period before the never-disbursed-loan was cancelled ( XXXX inserting a second fraudulent later contradictory loan cancellation date ) and in fraud extending the time period before the loan balance became zero, a loan admittedly never disbursed to me/no money disbursed to me is deliberately hereby said lies/nonfactual data insertion a plausible legal liability for XXXX extortion of me/borrower.
C. REMEDY REQUESTED : XXXX LIES/ERRONEOUS/UNLAWFUL DATA BE CORRECTED IN ALL CREDIT REPORTS AND NSLDS WITH PROOF OF EVERY CORRECTION PROVIDED ME VIA US MAIL WITHIN 10 ( TEN ) BUSINESS DAYS OF THIS COMPLAINT.
As shown by the dates of the numerous prior written complaints I have filed with CFPB and other organizations reporting student loan servicers willful malfeasance/extortion, to date my complaints have been both repeatedly ignored by XXXX and/or in retaliation, more harmful and untruthful data were inserted by XXXX into credit reports and NSLDS following each complaint. Both Credit Reports and NSLDS are used by diverse private- and federal organizations to determine eligibility for employment ; for loans grant/denial, loans interest rates, loan terms-favorable/unfavorable ; security clearance/security clearance denial ; professional reputation ; and much more profoundly impacting every aspect of the college graduate-professionals life and livelihood. Via all administrative procedures available to me, I have tried repeatedly to clearly and to carefully define the issues of XXXX willful extortion, XXXX using clearly fictitious/contrary-to-fact student loan reporting, in unquestionable violation of both federal- and state law. By phone, I have talked within the past week to XXXX employees ( XXXX ) : ( i ) XX/XX/XXXX : XXXX XXXX, XXXX ( XXXX employee ID, XXXX ), XXXX XXXX transferred to XXXX ( -employee ID, XXXX ), transferred to XXXX ( -employee ID, XXXX ), call ended about XXXX XXXX ; ( ii ) XX/XX/XXXX XXXX XXXX, XXXX ( employee ID, XXXX ), transferred to XXXX ( -employee ID, XXXX ). Lies described herein perpetrated by XXXX only can reasonably be interpreted as knowing and willful to extort more student loan money from me than was owed under law, because of the need to protect my professional reputation, ability to work, and have reasonable access to credit. If the corrections-remedy requested of XXXX, Credit Reporting Agencies, NSLDS, Department of Education and others fails yet again, I will have no option but promptly to bring these issues to federal court. All available administrative remedies have long been exhausted, leaving me no choice but federal litigation to protect my reputation, profession, and ability to live.
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08/27/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, I began repaying my student loans after graduating college and obtaining by XXXX XXXX in XX/XX/XXXX. XXXX out of XXXX of the financial institutions I was making payments to was American Education Services. When I began repaying my student loan total, which was a little over {$5000.00} at the time, I had just started employment in a public service position. I had also just ended my XXXX service term, which resulted in me receiving an XXXX Educational Award of {$5600.00}.
In researching repayment options, I had learned about the Public Service Loan Forgiveness Program. I had contacted both loan institutions to discuss this to determine if my loans through both providers qualified. I had reached out to American Education Services, being 1 of those 2 providers, and was told that my loans through this institution did qualify after 120 qualifying payments were made. Due to this, I had decided to apply for the income-based repayment plan to lower my monthly payment, as the representative had confirmed with me that under the IBR plan, those payments would still qualify for the PSLF program after 120 payments were made. Essentially, I paid a lower payment monthly, as my total amount would be forgiven in 120 payments ( 10 years time ) regardless. This lessened the financial burden on me at the time with other bills and loans. I was then able to help lessen the financial load on my end even more by making payments with the funds from my XXXX Educational Award through the XXXX website. Each month, I made the required payment through this money and planned on doing so until it either ran out over time or was forgiven after the 120 payments were officially made.
Throughout the next few years, I had contacted both financial institutions, one being American Education Services, several times to confirm I was on track with my payments to qualify for the PSLF program. I was strict with contacting both of the institutions routinely every few months to check on this, as I have made this a priority. Each time I spoke to an AES rep., I was told I was on track and all of my payments have been up to that point made on time and everything looked good. Again, I would check routinely and always mention that the reason I was checking on this was to make sure those payments through AES for those loans would qualify for the PSLF program. I spoke to several different representatives over the course of a few years until XXXX who all told me the same information : that I was on track for this forgiveness program.
Fast forward to XX/XX/XXXX when I had contacted AES once more to gather information on transferring my loans with their institution to FedLoan Servicing, which would take over and keep track of all qualifying payments for the loans I was repaying that qualified for the PSLF program. When I contacted them to do this, I was then told that none of my AES loans qualified for that program and that this was wrong information. I had explained that over the last few years, I had contacted AES several times to check in on my progress and to make sure I was on track with the PSLF program and was told by several different AES representatives that I was and that my loans qualified, however, It was during this phone conversation that I was apologized to and that this was not correct information. There were phone records that were able to be looked up to see that I had routinely called, but there reportedly was zero record of any representative giving me any information in regards to the PLSF program in general, not even to say my AES loans did not qualify. I was told that I could file a complaint with AES and it would be reviewed and I would be sent paperwork in the mail. I had opted to do this at this time.
In XX/XX/XXXX, I had contacted AES again due to never receiving any paperwork. It was at that time that I spoke to a representative who told me the complaint/case had been closed and apologized that paperwork was never sent, as they did have this on record. They offered to send me the paperwork at that point. I requested this be done. It is now XX/XX/XXXX and I have yet to receive any paperwork regarding my initial complaint/case or anything in reference to this issue.
My complaint stems from being given wrong information from the very beginning of my repayment status with AES along with the documentation not recording any of the conversations that took place in regards to the PSLF program when the majority of the time ( if not all ) that was the only reason I had reached out to AES. This wrong information led me to make decisions regarding my loan repayments, such as me choosing to follow through with an IBR plan, which ultimately caused my AES loan interest to rise over time, despite making the correct requested payments every month. If this information was not given to me to begin with, I could have paid my entire AES loan with my XXXX Educational Award in full, however, it was suggested to me by an AES representative that I could make lower payments with the IBR plan and after 120 payments, my remaining loan total amount would be forgiven.
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09/21/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My complaint, as such, is this : 1. AES received my two student loan consolidations in the amounts of {$51000.00} and {$80000.00} from a prior federal loan servicer around XXXX. There was a 60-day late payment noted on the account that occurred in XX/XX/XXXX due to forbearance request sent to wrong servicer. In XXXX, these accounts were in deferment and/or forbearance due to my inability to work as an XXXX or any other full-time position caused by an aggressive XXXX XXXX XXXX.
2. In XX/XX/XXXX, AES transferred/sold my loans to XXXX XXXX , XXXX out my balance, and closed the account.
3. In XX/XX/XXXX, I filed for XXXX loan discharge under the XXXX and XXXX XXXX program. Upon receiving my application, XXXX XXXX, transferred my {$130000.00} in loans to the Department of Education/XXXX XXXX program .
4. In XX/XX/XXXX, the Department of Education granted my XXXX discharge for my two consolidation loans totaling {$130000.00}. I completed my three-year income monitoring period in XXXX and the Department of Education listed my loans as permanently XXXX on XX/XX/XXXX.
5. My AES accounts, XXXX XXXX account, and the Department of Education/XXXX XXXX have continuously listed the two loans of {$51000.00} and {$80000.00} as transferred/sold ( AES & XXXX XXXX ) and closed with a XXXX balance since XX/XX/XXXX.
6. In XX/XX/XXXX, I checked my credit reports since my husband and I sold our XXXX home and moved to XXXX, where we are building our dream home. I was shocked to find XXXX noted there was derogatory, negative information with XXXX AES student loan, particularly since the maximum statutory period of 7 years negative reporting expired in XX/XX/XXXX ( because, once again, these AES loans were transferred and closed in XX/XX/XXXX with a XXXX balance ). Upon further review, XXXX is reporting AES claims that my loan payments were 60 days or 90 days ( two different reporting errors on XXXX system ) past due in XX/XX/XXXX!
7. Knowing mistakes happen, I filed a dispute with XXXX on XX/XX/XXXX, specifically mentioning that these accounts were closed with AES in XX/XX/XXXX, the loans were transferred to another servicer, and were subsequently XXXX in XXXX by the US Department of Education via a Federally-regulated program with very stringent requirements.
8. On XX/XX/XXXX, XXXX informed me that AES looked at my dispute and verified the account. AES officially verified to XXXX : I ) THAT THE CURRENT STATUS IS BEING REPORTED CORRECTLY, a ) the current status of Pays As Agreed, Closed and Transfer/Sold is CORRECT b ) the AES verification listing Date Closed, XX/XX/XXXX is CORRECT c ) Balance Amount, {$0.00} is CORRECT II ) THAT THE DATE OF LAST ACTIVITY IS BEING REPORTED CORRECTLY, a ) the date of last activity listed as XX/XX/XXXX is CORRECT III ) THAT THE PRIOR PAYING HISTORY IS BEING REPORTED CORRECTLY a ) the account history with status codes of XX/XX/XXXX 2 [ 60-89 days past due ] is INCORRECT A reasonable person would obviously doubt the accuracy of being 60-89 days past due FOUR YEARS AFTER an account was transferred and closed with a XXXX balance. AES reporting that I was 60 days past due on an account four years after closure does not accurately reflect my account performance. AES reporting I was 60 days past due after an account was closed can not be substantiated by AESs records.
9. AES employee named XXXX XXXX ID # XXXX, chatted with me on XX/XX/XXXX. As detailed in screen shots I will upload, XXXX informed me that AES was aware that I was disputing a 60-day late payment status in XX/XX/XXXX for loans that were closed four years earlier in XXXX.
XXXX : " Yes I see we received and completed that dispute as of today 's date with the information showing as valid since we haven't serviced your loans with AES since XXXX. '' Me : "... you are saying AES confirmed late payment in XXXX, 4 years after closed? '' XXXX : " Yes, that is what we received and closed as that being the reason as well since we didn't even have the loans at that time. That is why I suggested reaching out to XXXX to have them verify the reporting. '' This AES employee admits that AES confirmed the late pay status on AES loan to XXXX -- there are no late payments listed by either XXXX XXXX ( the servicer after AES ) or by the Department of Education -- but it is XXXX XXXX fault for reporting what AES verified. I have will also attached the official dispute result document from XXXX, dated XX/XX/XXXX.
10. AES could be trying to re-age a XX/XX/XXXX 60-day late payment to XX/XX/XXXX, but that would obviously be a violation of FCRA 's Furnisher Rules.
11. XXXX should also have noticed the inaccuracy of a closed account confirming late payment status, when the alleged late payment occurs four years after the account is closed and has a {$0.00} balance for the last four years since it was closed. Since XXXX report also lists the closed XXXX XXXX and Department of Education loans that were originally with AES. These accounts clearly document the loans were paid & closed in XX/XX/XXXX and have no derogatory payment information.
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04/22/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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I have 2 graduate student loans that were a FFEL consolidation done in XXXX. I made payments on them for over 17 years. The entire time that I have made these payments I worked in XXXX XXXX for various public XXXX XXXX. My first loan server company was XXXX, and I was told on numerous occasions in XXXX and beyond that my loan payments would count towards the 120 payments required to seek loan forgiveness under PSLF. In XXXX, my loans were transferred to XXXX in what has been considered a consolidation. I have no recollection of this being a consolidation, I was in deferment or forbearance and then when I started to pay again the loans were transferred to XXXX. Again, XXXX told me on numerous occasions that my payments would be credited to PSLF after I make the 120 payments.
In XXXX, I was led to believe that I had applied for PSLF. I opened a FSA account, researched my loans, saw that they were direct loans, contacted a PHEAA and they referred me to FedLoan who told me on multiple phone calls, send in your employment certifications and once they are approved for the 10 years then you will get Loan Forgiveness. At the time in XXXX, I was not employed. I had worked for 10 years at 5 consecutive XXXX XXXX employers from XXXX. I sent in all 5 employers. I received 3 conflicting letters, saying none of employers qualified, then I received another letter stating 4 employers qualified. I wrote FedLoan a letter complaining that my last employer was not certified and I found multiple mistakes in their conflicting letters to me. I never heard back from FedLoan. I even requested that my loans stay with XXXX because I thought Fed Loan was a scam incompetent company. FedLoan took over my loans anyway and I continued to pay every month from XXXX-present. FedLoan FAILED to ADDRESS MY Complaint in XXXX when I was applying for loan forgiveness. They kept telling me that since I was unemployed I could not get Loan Forgiveness even though I had 10 years of work in public interest XXXX.
In XX/XX/XXXX I became re-employed in XXXX XXXX and I did research on the PSLF program and found out that there was a new TEPSLF program. I contacted Fed Loan again got conflicting information, was told my " graduated payments '' did not count. I filed a complaint with Federal Aid Feedback and was contacted by FedLoan again. To me this is a complete conflict of interest. I requested an appeal/investigation into FedLoan and FSA sends me right back to them.
This time, FedLoan fails to accept any of my payments to count towards loan forgiveness. On my online account it states I have 0 payments for PSLF yet TEPSLF specifically states " graduated payments '' count. Instead of updating my account to calculate the payments that I have made since XXXX under the graduated payment plan, the FedLoan rep tells me no accounting can be done of my payments because 120 payments have not been made. They state my case ( appeal/investigation ) will be considered closed. Again, no investigation into these lies and inability to credit my account for the payments.
I emailed FedLoan Rep back and requested an audit of my payments and requested that payments that I made towards loan forgiveness under TEPSLF be listed on my online account with them. They refused stating that I did not reach the 120 payments yet and therefore, no audit will be done. This is incorrect.
XXXX XXXX told Congress that she would streamline the TEPSLF process and an audit can be done at any time.
My issues are as follows : 1. My payments made under the " graduated '' payment plan from XXXX do in fact count under TEPSLF and should be entered into my online account. The Cares Act has also established that the payments that would have been made XX/XX/XXXX thru XX/XX/XXXX also count towards XXXX XXXX forgiveness. I want a full accounting of my payments made from XXXX on my account. I want them listed accurately on my online account with FedLoan Servicing so that there is NO CONFUSION about how many payments I have made.
2. My payments made to loan server XXXX for the FFEL consolidation was a federal loan and never involved a parent plus or private monies. The server was private but it was always federal money and thus, I am requesting the payments that I made from XX/XX/XXXX payments be counted towards TEPSLF because I was told that they would by XXXX and FedLoan is permitted do an override credit for these payments as it has been done before for many student debtors when the debtor was misled over and over my the loan server. The filing of the complaint to FSA feedback system was suppose to address this override credit issue, yet that never happened because my complaint to FSA feedback was forwarded back to FedLoan who failed to address this.
FedLoan keeps treating a PSLF denial as the only way to address these issues. Congress specifically came up with TEPSLF and FedLoan does not understand how to this new program and continues to wrongfully deny debtors forgiveness and then fails to provide the denied debtor the avenue for appeal even when asked over and over for it.
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10/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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I have been working for a government program called XXXX sinceXX/XX/XXXX. I was not even aware of PSLF until XX/XX/XXXX. I filled out my first PSLF application in XX/XX/XXXX. Afterwards, I learned I would need to transfer my loans from XXXX XXXX to XXXX in order to be a part of PSLF. Every year now I submit my PSLF application along with my application to pay via IBR as they require in order to be a part of PSLF ( should n't this be done in conjunction??? ).
This spring I had a lot of difficulty with the IBR portion of the application and made several calls to XXXX to clear up the mess I am now in. I filled out the IBR application differently this year as I recently became married. The online application could not be fully completed online because my income had changed ( I reduced my hours in XXXX ) and now I had to submit my husband 's XXXX tax return. At the end of the online application ( which I submitted ) they had a list of steps for me to follow which included re-submitting my IBR application ON PAPER along with my proofs of income. I submitted the required paperwork as they outlined at the end of the online portion of the IBR application ( I could not understand why are they making me re-send an IBR PAPER application as well??? ).
3-4 weeks later ( why does it have to take this long? ) I got a letter in the mail stating XXXX has now put me on the Standardized Plan. The letter regarding the payment switch from IBR to the Standardized Plan sent me in a frenzy. What the heck? I 'd NEVER been on the Standardized Repayment Plan the entire time I 've been on XXXX. The only reason I am on XXXX is to be on the PSLF program which requires you to re-pay via IBR. I then called XXXX to find out what was going on. Why in the WORLD would I apply for a Standardized Payment Plan when I am on PSLF program??? They could not answer me. At one point the customer service person said this was confidential information she could not give out which prompted me to request I speak to her manager.
The manager revealed to me on that call that they only had 8 payments documented on PSLF for me. I was confused. I had been on this program sinceXX/XX/XXXX, and not to mention the previous ~2 years I 'd been working for the government. I later learned that those previous 2 years are NOT counted to PSLF because I was paying my loans under XXXX XXXX and not XXXX. I was not aware of this fact until just now ( XX/XX/XXXX ). Also they said they had n't processed my XXXX payments yet so those did not count toward PSLF at the time of my call (XX/XX/XXXX ). The manager then proceeded to tell me I HAVE to be on Standardized Repayment Plan now because it 's " in the middle of processing '' and they ca n't change it. I kept asking WHY? Why ca n't I change it right now, what are the steps I need to take to get this switched over immediately because I need EVERY month to count toward PSLF!? The manager was giving me generic scripted lines and was not of any help. That particular manager made me to feel as if this application processing was my fault.
I got off the phone and emailed the customer service at US Department of Education. They had my application down as IBR and nothing about Standardized Repayment Plan. The next day I called XXXX again to explain this. The first customer service person I spoke to said it was " confidential information '' as to why XXXX had me down for Standardized Repayment Plan. I asked to speak to a manager again. I was put on hold for several minutes before I could speak to the manager. This particular manager did apologize that the previous manager I spoke to made me feel as if this was all my fault. The manager revealed that they had one IBR online application filled out correctly which is what the US Department of Education went by and an incorrectly filled out paper application which XXXX is now going by ( the reason the paper application was incorrect was because I apparently checked a box for question number 2 instead of skipping it ).
I am sure you are feeling as confused as I was ( and still am ). The manager on the phone instructed me to re-fill out an application indicating IBR ( even though this is already what US Department of Education is going by ). I do not have an answer as to where I am on this awful mess. I re-submitted my application as IBR via the US Department of Education online application ( again ). I got an email from US Department of Education that they had processed my request but I have yet to hear back from XXXX. IT has been > 2 weeks now.
Why is this application process so difficult? Because they do n't want you to qualify for PSLF, they will do everything in their power to make it difficult to do so. They put you on IBR so that you are paying a minimum amount on your loan so that interest accrues and you end up paying much much much much more for your loan. I think it is best to ignore PSLF if you ask me. You are about to get screwed over by paying a lifetime of student loan interest. The student loan business has much more power over my life.
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08/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Primary Issue : XXXX XXXX ( PHEAA ) is the loan servicer of my XXXX XXXX XXXX Federal Direct Loan consolidation as well as my Federal Special Direct Consolidation Loan. In XX/XX/XXXX, I updated my direct debit to begin to pay an extra {$270.00} per month to one of my XXXX XXXX XXXX Federal Direct Loan consolidation. XXXX XXXX has twice changed my direct debit information without my consent to allocate some of that extra payment to my Special Direct Consolidation Loan and I have had to manually change it back.
Secondary Issue : I have a standing letter to allocate any extra payments made to my XXXX XXXX XXXX Federal Direct Loan consolidation to one specific loan sequence within that consolidation. This standing letter is required as XXXX XXXX electronic system can not accommodate my desired payment allocation.
Background : I am a participant of the XXXX Special Direct Loan Consolidation Program whereby I had XXXX XXXX XXXX Federal Direct Loans consolidated with the Department of Education under one program and commercially-held Federal Family Education Loan ( FFEL ) consolidated under another program. The program consolidated my commercially-held FFEL loans as a Special Direct Consolidation Loan and moved the new loan as well as my existing XXXX XXXX XXXX Federal Direct Loan Consolidation to one servicer so that I can make one payment per month to one servicer without having to re-consolidate the loans together.
My XXXX XXXX XXXX Federal Direct Loans are consolidated with a disbursement date of XX/XX/XXXX. The consolidation consists of two parts : 1. Direct Loan Subsidized Consolidation ( DLSCNS Sequence 1 ) 2. Direct Loan Unsubsidized Consolidation ( DLUCNS Sequence 2 ) My Special Direct Consolidation Loan has a disbursement date of XX/XX/XXXX and also consists of two parts : 3. Direct Loan Special Consolidation Subsidized Loan ( DLSCSC ; Sequence 3 ) 4. Direct Loan Special Consolidation Unsubsidized Loan ( DLSCUC ; Sequence 4 ) PAID IN FULL XXXX XXXX AKA the Pennsylvania Higher Education Assistance Agency ( PHEAA ) is the servicer of my consolidation loans under the program.
Timeline : In speaking with XXXX XXXX customer service via telephone in XXXX of XXXX, I expressed a desire to submit extra payment only to DLUCNS Sequence 2 of my loan consolidation as I noted that while I could change my direct debit to apply an extra payment to either of my consolidated loans, I can not apply them to specific loan sequences within the consolidations. The representative told me that their system could not accommodate such a request as they can not differentiate between DLSCNS Sequence 1 and DLUCNS Sequence 2 under the same consolidation when applying an extra payment. They did advise me that I could submit a letter with standing instructions to allocate the payments as desired and the payment would be reallocated after the fact.
On XX/XX/XXXX, I submitted a letter [ Attachment 1 ] with standing instructions which indicate that any additional payments made toward my XXXX XXXX XXXX Federal Direct Loans be first applied to DLUCNS Sequence 2 until that loan is paid in full.
On XX/XX/XXXX, XXXX XXXX replied with a letter [ Attachment 2 ] approving my standing instructions.
Later in XXXX of XXXX, I changed my direct debit information to pay an additional {$270.00} to my XXXX XXXX XXXX Federal Direct Loans. XXXX XXXX replied with a letter on XX/XX/XXXX acknowledging the changes [ Attachment 3 ]. My direct debit payment dated XX/XX/XXXX included the extra payment. The extra payment was subsequently reallocated per my standing instructions.
In XX/XX/XXXX, I logged into my account to review my direct debit information. I noticed that a portion of my standing extra payment was now allocated to my Special Direct Consolidation Loan. I did not make this change nor was I notified of the change. XXXX XXXX made this change without my consent. I changed my direct debit information to allocate my extra payment as originally indicated. On XX/XX/XXXX, XXXX XXXX replied with a letter acknowledging the changed [ Attachment 4 ].
On XX/XX/XXXX, I again logged into my account to review my direct debit information and I again noticed that a portion of my standing extra payment was now allocated to my Special Direct Consolidation Loan. I did not make this change nor was I notified of the change. XXXX XXXX made this change without my consent [ Attachment 5 ].
I changed my direct debit information to allocate my extra payment as originally indicated and I called XXXX XXXX. The representative with whom I spoke could not explain why XXXX XXXX was changing the allocation of my specified extra payments. He simply stated that, Sometimes the computer systems dont work the way they are supposed to. We have recently upgraded a lot of our systems and there may be some glitches.
He could not tell me whether this issue would happen again or if I would have to review and manually change my standing direct debit every month to ensure that the payment is allocated toward the desired loan consolidation.
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08/16/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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An Affidavit of Truth was sent to US Department of Education-XXXX XXXX XXXX on XX/XX/XXXX which they received on XX/XX/XXXX. XXXX Department of Education claims that the repayment start date was on XX/XX/XXXX and there is an alleged unpaid debt in the amount of {$190000.00}. I am not obligated to pay this debt pursuant to 15 USC 1692b ( 2 ) Any debt collector communicating with any person other than the consumer for the purpose of acquiring location information about the consumer shall not state that such consumer owes any debt ; and I am the consumer and natural person pursuant to 15 USC 1692a ( 3 ) the term consumer means any natural person obligated or allegedly obligated to pay any debt. Also, pursuant to 12 USC 411 states Federal reserve notes, to be issued at the discretion of the Board of Governors of the Federal Reserve System for the purpose of making advances to Federal reserve banks through the Federal reserve agents as hereinafter set forth and for no other purpose, are authorized. The said notes shall be obligations of the United States and shall be receivable by all national and member banks and Federal reserve banks and for all taxes, customs, and other public dues. They shall be redeemed in lawful money on demand at the Treasury Department of the United States, in the city of Washington, District of Columbia, or at any Federal Reserve bank. US Department of Education Fed Loan Servicing requiring me to pay this alleged debt is also the company asking me to commit an unlawful act by paying with Federal Reserve notes. The Federal Reserve notes US Department of Education Fed Loan Servicing is demanding that I use to pay this alleged debt have not been redeemed in lawful money on demand at the Treasury Department of the United States in Washington DC or at any Federal Reserve bank. This alleged debt has already been paid, pursuant to 12 USC 412 ; Any Federal Reserve bank may make application to the local Federal Reserve agent for such amount of the Federal Reserve notes hereinbefore provided for as it may require. Such application shall be accompanied with a tender to the local Federal Reserve agent of collateral in amount equal to the sum of the Federal Reserve notes thus applied for and issued pursuant to such application. The collateral security thus offered shall be notes, drafts, bills of exchange, or acceptances acquired under section 92, 342 to 348, 349 to 352, 361, 372, or 373 of this title, or bills of exchange endorsed by a member bank of any Federal Reserve district and purchased under the provisions of sections 348a and 353 to 359 of this title, or bankers acceptances purchased under the provisions of said sections 348a and 353 to 359 of this title, or gold certificates, or Special Drawing Right certificates, or any obligations which are direct obligations of, or are fully guaranteed as to principal and interest by, the United States or any agency thereof, or assets that Federal Reserve banks may purchase or hold under sections 348a and 353 to 359 of this title or any other asset of a Federal Reserve bank. In no event shall such collateral security be less than the amount of Federal Reserve notes applied for. The Federal Reserve agent shall each day notify the Board of Governors of the Federal Reserve System of all issues and withdrawals of Federal Reserve notes to and by the Federal Reserve bank to which he is accredited. The said Board of Governors of the Federal Reserve System may at any time call upon a Federal Reserve bank for additional security to protect the Federal Reserve notes issued to it. Collateral shall not be required for Federal Reserve notes which are held in the vaults of, or are otherwise held by or on behalf of, Federal Reserve banks. Under UCC Subsection 9-102 " Collateral '' means the property subject to a security interest or agricultural lien. The term includes : ( a ) proceeds to which a security interest attaches ; ( b ) accounts, chattel paper, payment intangibles, and promissory notes that have been sold ; In other words, " collateral security '' as mentioned in this law is my signature which confirms that this debt was already paid at the time US Department of Education Fed Loan Servicing released the student loans. This alleged debt has already been satisfied and no other unlawful Federal Reserve notes are due from me going forward. I also do not owe this alleged debt pursuant to 18 USC 8 The term obligation or other security of the United States includes all bonds, certificates of indebtedness, XXXX XXXX currency, Federal Reserve notes, Federal Reserve bank notes, coupons, United States notes, Treasury notes, gold certificates, silver certificates, fractional notes, certificates of deposit, bills, checks, or drafts for money, drawn by or upon authorized officers of the United States, stamps and other representatives of value, of whatever denomination, issued under any Act of Congress, and canceled United States stamps. The alleged debt is not my obligation but the obligation of the United States.
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07/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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I am writing to file a complaint against FedLoan Servicing. In XX/XX/XXXX, I filed for employment certification for Public Service Loan Forgiveness, and I was notified that my outstanding $ 150,000+ of student loans would be transferred to FedLoan for servicing because my employment qualifies me for this program. From XX/XX/XXXX-XX/XX/XXXX, my monthly payment was {$0.00} in the Income Driven Repayment plan I had been enrolled in for nearly 4 years, as I had limited income after finishing my XXXX Degree. In XX/XX/XXXX, I receive notification from FedLoan that it was time to recertify my income to calculate the new annual payment. I reviewed the materials available to me, and determined that the best move for me would be to switch from the Income Driven Repayment Plan to the REPAYE plan. I called FedLoan in XX/XX/XXXX before filling out the certification form to let them know I was looking for the cheapest monthly payment option, and was told to indicate that in a checkbox on the form. Given that the online portal to pull IRS tax information was shut down, I was required to submit my tax return and form through the document upload portal, which I did at the beginning of XX/XX/XXXX - well before the XX/XX/XXXX deadline to submit the form. About a week later I received an email from FedLoan letting me know they had received my information, and would begin processing. About another 2 weeks later, I received another email telling me they were still processing it and not to worry. Another 2 weeks later, on XX/XX/XXXX, I received an email from FedLoan telling me my request had been put on hold, with no description of what that meant.
I called FedLoan to get information on what " on hold '' meant. When I called, FedLoan told me that everything was fine with the application and they were waiting to process it until it was closer to the actual payment start date ( which would be in XX/XX/XXXX ). I expressed my frustration, explaining that I needed to know what my monthly payment would be to appropriately allocate funds. They apologized and said I 'd have to wait until XX/XX/XXXX to get the bill, but could estimate the payment around {$230.00} with my submitted information. At this point, I was also told that to change plans from the Income Driven Repayment into any other plan, I was required to make one month of the full, standard payment, which was {$860.00}. I told the representative on the phone that I could not afford that payment, and that that was not indicated anywhere in the forms to me. She said it was listed and I must have missed it, however I would be allowed to make an adjusted payment if I could not afford the {$860.00}, in order to kick in the new REPAYE plan. She said I could choose the payment amount as long as it was more than {$5.00}. I told her I could afford {$200.00}, and she entered that information on file. On XX/XX/XXXX, I received an email about my " Deferment of Forbearance '' from FedLoan, when I opened it, I determined that the " adjusted payment '' suggested to me by the customer service representative was actually a month of forbearance, which was not communicated to me at the time. Then on XX/XX/XXXX, I received notification from FedLoan via email that my new Repayment Terms were available. When I opened the document, it was for the full standard repayment at a payment of more than {$1700.00} per month. I immediately called FedLoan. They told me the repayment information had been incorrectly applied to my account, and they could see the income recertification form with my account, and as long as I made my adjusted payment of {$200.00} before the due date on XX/XX/XXXX, I should receive my updated, correct billing statement on XX/XX/XXXX. On XX/XX/XXXX I made my adjusted payment of {$210.00} to FedLoan, expecting to receive the correct monthly repayment amount for XX/XX/XXXX on XX/XX/XXXX. I received my billing statement today, XX/XX/XXXX with a monthly payment of {$1800.00} - the standard repayment plan amount. FedLoan does not offer customer service on weekends, and now I need to wait until Monday to resolve this issue. I have been extremely proactive about my student loan repayment. The amount of time and effort I put forth to ensure my monthly payment was affordable and correct seems wasted at this point. I also find it extremely deceptive that a month of the standard repayment amount is required in order to determine your new, income based payment for the year. I was told this was only done once, when switching out of the IDR plan and into any other plan, however the fact that I was required to make a payment in order to find out my new monthly payment ( which was n't even correct ), on top of the fact that the adjustment was actually a month of forbearance ( which was not communicated to me ), is extremely concerning to me. As a young professional with significant student loan debt, I am trying to be proactive and responsible with my repayment. FedLoan is making that exceedingly difficult.
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12/17/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been having many issues with AES which I will discuss in order below.
1 ) AES had claimed to have sent statements to my permanent address XXXX XXXX XXXX, XXXX XXXX, IL XXXX where my parents still live, and my parents certify that no statements were sent under my name at all. They have lived at that address since XXXX and have not moved at all.
2 ) I had called them and asked for all my statements from XXXX when my loan apparently went into repayment to now for XXXX to my current address ( I was in medical school and had to move a few times for rotations and then residency, however my address was always updated in the postal service, I received all my other statements from credit cards, other student loans on time to my new addresses, but never received a single AES statement and neither did my parents at the address AES had on file ). They sent me a package in mail that had one statement for XXXX/XXXX/XXXX, then another one for XXXX/XXXX/XXXX to XXXX/XXXX/XXXX, but then I am missing statements for 26 months from XXXX to XXXX which they did n't mail me, next statement they sent was XXXX then through XXXX/XXXX/XXXX. So I am missing more than 28 statements in between.
3 ) The statement I received in the package for XXXX/XXXX/XXXX the " current interest accrued '' is in the amount of {$640.00}, my original principal amount is {$310000.00}, however the balance for some reason is {$43000.00}. The status of the loan at this time states " Grace ''. The next statement on XXXX/XXXX/XXXX ( they skipped sending me XXXX and XXXX ) shows loan status of Grace, " current interest accrued '' is {$450.00}, but loan balance is {$44000.00}. The next statement is XXXX/XXXX/XXXX shows loan in " Repay '' status, monthly installment of {$310.00}, but loan balance is now {$45000.00}. I am very confused on how loan balance went from {$310000.00} to {$45000.00} when the " current interest accrued '' was no more than {$640.00} and loan was in deferrment/grace period.
My last statement for XXXX/XXXX/XXXX shows original balance of {$31000.00}, current balance {$45000.00}, outstanding interest of {$12000.00}, past due of {$17000.00}. I paid them a total of {$17000.00}, but my loan balance only went down to {$40000.00}.
**Their numbers and calculations do n't add up. How could the statement say loan balance is {$45000.00}, I pay {$17000.00}, but my new balance is {$40000.00}?
4 ) My signed application to XXXX shows " expected graduation date '' of XXXX/XXXX/XXXX and " expected Residency end date '' of XXXX/XXXX/XXXX. The disclosure statement clearly states " when payments are due '' it states " Monthly, beginning XXXX/XXXX/XXXX '', which is after 6 months grace period from time of " expected Residency date of XXXX/XXXX/XXXX '' ( I have circled this on the " Federal Truth in Lending Disclosure page '' ). On the Promissory note page 2 it also states " If you qualified for a loan under our medical school or dental school loan program and are enrolled in a medical residency or internship program of not more than 3 years, the Deferral period begins on the date of the last advance under this note, and ends 6 months after ( a ) the date on which your participation in the residency or internship program ends ''. This corresponds with the " expected residency completion date of XXXX/XXXX/XXXX and 6 months grace after that leading to a date of XXXX/XXXX/XXXX as written on the disclosure statement for my repayment to begin. HOWEVER THEY STARTED MY REPAYMENT EARLY ON XXXX WITHOUT ANY CORRESPONDENCE TO ME ''. This date of repayment also does n't make sense and against what it states on their disclosure statement and promissory note which were both signed by me on XXXX/XXXX/XXXX. This means I have been wrongfully charged late fees, interest, they have been adding accrued interest with late fees with principal due to the loan balance from XXXX, which is 22 months of wrongful charges significantly increasing my balance.
5 ) Because of all of the above, they have been wrongfully negatively reporting to the credit bureaus since XXXX thus significantly reducing my credit score. ALL my other accounts ( including credit cards and other student loans and car loan ) are in good standing and no late payments are reported except for AES which is making it seem like I have serious delinquency and late payments. I am unable to buy a house due to this delinquency and losing thousands paying rent instead of being able to pay and own a home instead.
6 ) I have even sent them my residency contracts more than a month ago to see if they can do a backdated deferral and report it to the credit bureaus to help improve my credit score. I have not heard any correspondence from them since and they are not helpful to their consumers.
My husband has the exact same situation as we share the same address where my parents live and they reportedly have been sending statements to that address which my parents certify never came in the mail.
This has significantly impacted credit scores.
|
08/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
Hello, CFPB Team, I believe I am eligible today for Public Service Loan Forgiveness as I have made 120 on-time payments will working in a qualifying public service position. My loan servicer, Fedloan Servicing, has undercounted my payments which is keeping me from receiving the entitlement I have earned. I have tried for over 18 months to get this straightened out, and while some of the missing qualifying payments have been credited to my account several remain missing. I have completed the Public Service Loan Forgiveness Employment Certification Form ( OMB No. 1845-0110 ) on several occasions, I have provided Fedloan Servicing all copies of my Notifications of Personnel Action ( Standard Form 50 ) for my entire federal career, and I have provided Fedloan Servicing all of my Wage and Tax Statements ( Form W-2 ) for my entire federal career. Today I write to appeal for your assistance in compelling Fedloan Servicing to either provide credit for the qualifying payments that have been omitted from my account, or provide a month-by-month explanation why the omitted payments are not fit for counting.
XX/XX/XXXX I began my employment in a qualifying public service position, as a XXXX XXXX for the XXXXXXXX XXXX XXXX. I have worked for the XXXX XXXX XXXX, in five positions.
XX/XX/XXXX Received a letter from Fedloan Servicing stating I have made 56 qualifying payments.
XX/XX/XXXX -- I wrote Fedloan Servicing explaining that I believe my qualifying payments are undercounted, and requested that they review my account and correct any errors.
XX/XX/XXXX Spoke with XXXX ( Employee # XXXX ). Stated my loans are not being properly accounted for because I have sent in multiple certification forms for each posting within the XXXX XXXX XXXX. Stated this is causing an undercounting because the new requests are replacing the old requests vice being added to them. Requested that I send in a new employment certification.
XX/XX/XXXX Sent in new PSLF Employment Certification as requested. Also included a cover letter explaining my situation in detail. Provided as enclosures to that letter all copies of my Notifications of Personnel Action ( Standard Form 50 ) for my entire federal career, and I have provided Fedloan Servicing all of my Wage and Tax Statements ( Form W-2 ) for my entire federal career.
XX/XX/XXXX Received a new assessment of qualifying payments. Fedloan Servicing now determines that I have made 70 qualifying payments during the following windows : Employer Name : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Qualifying Employment Begin Date : XX/XX/XXXX Qualifying Employment End Date : XX/XX/XXXX Qualifying Payments : 20 Employer Name : XXXX XXXX XXXX, XXXX XXXX XXXX XXXX Qualifying Employment Begin Date : XX/XX/XXXX Qualifying Employment End Date : XX/XX/XXXX Qualifying Payments : 4 Employer Name : XXXX XXXX XXXX, United States XXXX XXXX XXXX XXXX XXXX Qualifying Employment Begin Date : XX/XX/XXXX Qualifying Employment End Date : XX/XX/XXXX Qualifying Payments : 18 Employer Name : XXXX XXXX XXXX, United States XXXX, XXXX XXXX XXXX XXXX Qualifying Employment Begin Date : XX/XX/XXXX Qualifying Employment End Date : XX/XX/XXXX Qualifying Payments : 1 Employer Name : XXXX XXXX XXXX, United States XXXX, XXXX XXXX XXXX XXXX, XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX Qualifying Employment Begin Date : XX/XX/XXXX Qualifying Employment End Date : XX/XX/XXXX Qualifying Payments : 13 Employer Name : XXXX XXXX XXXX Qualifying Employment Begin Date : XX/XX/XXXX Qualifying Employment End Date : XX/XX/XXXX Qualifying Payments : 14 Total Payments : XXXX XX/XX/XXXX Spoke with XXXX ( Employee # XXXX ). She stated that I am now at 90 qualifying payments ( no writing has ever been provided that shows this ), and stated may payments may be undercounted because I choose to pay them on a bi-weekly basis ( she stated some of the payments are overlapping ). She stated a month-by-month review was needed, and she requested it. She asked me to give it a month.
Today I have served in a qualifying public service position for 133 months. My account with Fedloan Servicing has been in good standing that entire time. I am having difficulty not determining my qualifying payments are being undercounted to preclude me from receiving public service loan forgiveness that I have earned.
I thank you in advance for any help you are able to provide. I am a XXXX veteran who received an XXXX XXXX and put myself through school. I consider myself really lucky for how my professional life and career has turned out, and I do not take lightly the opportunities I have been afforded. However, the fact is I would have adopted a different -- more aggressive -- strategy to re-pay my student loans if I would have thought this could have happened. All I am seeking is what I believe to be owed to me, or a reasonable explanation about why I am mistaken.
Again, thanks for any help and for your time. I hope you and your families are all safe during these unprecedented times.
|
12/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
This is a SECOND CFPB complaint because I filed a complaint related to the same matters. The previous CFPB complaint number was XXXX. XXXX The issue has not been solved in the sense that Fed Loan Servicing continues to send to me documents purporting to address the issues below BUT with basic ACCOUNTING ERRORS, for example : incorrect basic arithmetic adding up the payments indicated on the same form, as well as failing to qualify at least one payment, even after repeated attempts to have them correct these issues. XXXX There is a complete lack of quality control and supervisory oversight, even when I have specifically asked in my requests to Fed Loan Servicing that a request receive supervisory review before they respond. It's baffling and completely unprofessional. *** Below are my last two requests to Fed Loan Servicing, the first here following up on the second, earlier request : ******************************* XX/XX/XXXX WEBSITE MESSAGING REQUEST TO FED LOAN SERVICING : ***PLEASE SEND THIS REQUEST TO A SUPERVISOR*** I contacted you here via your website 's email service on XX/XX/XXXX, requesting correction of documents generated by FedLoan Servicing. XXXX New documents were posted XX/XX/XXXX in response to that XX/XX/XXXX request, however the XX/XX/XXXX DOCUMENTS STILL APPEAR TO CONTAIN THE SAME ERRORS. In fact, the " Pslf Qualifying Payment Update '' documents appear to be UNCHANGED -- WHICH IS TO SAY THAT YOUR ORGANIZATION, EVEN AFTER A SPECIFIC REQUEST, HAS SENT THE SAME ERROR-FILLED DOCUMENTS! XXXX XXXX The errors remain : *** *** ERROR 1 For loans XXXX, XXXX and XXXX, for employer " ANALYTIC SERVICES, '' the " Qualifying Payments '' show as " 0 '' when they SHOULD BE " 1. '' PLEASE NOTE THAT THERE IS A XX/XX/XXXX PAYMENT IN MY RECORDS WHICH FALLS WITHIN THE PERIOD OF CERTIFIED EMPLOYMENT AT ANALYTIC SERVICES, and I believe I was in a qualified payment program and met all other conditions at that time for a payment to be counted toward PSLF. Please compare with the " Pslf Qualifying Payment Update '' letter sent XX/XX/XXXX. The previous counting of the relevant payment has been lost.
XXXX ERROR 2 For various loans the " Qualifying Payments ( Total ) '' DOES NOT ACTUALLY EQUAL THE CORRECT TOTAL from summing the " Qualifying Payments. '' For example, for loan XXXX, the " Qualifying Payments '' listed ( 0, 1, 3, 13, 9, 12, 5, 8, 8 ) SHOULD total " 59, '' but the total shown is " 61. '' THIS TYPE OF ERROR IS REPEATED FOR SEVERAL LOANS.
*** THIS IS AT LEAST THE SECOND TIME THAT FED LOAN SERVICING HAS SENT DOCUMENTS CONTAINING BASIC ERRORS IN ARITHMETIC AND GENERALLY LACKING IN PROFESSIONAL COMPETENCE. IMMEDIATELY AFTER SENDING THIS EMAIL TO YOU, I AM FILING ANOTHER COMPLAINT WITH THE CFPB.
***PLEASE HAVE A SUPERVISOR CONTACT ME BY TELEPHONE AT THE NUMBER IN YOUR RECORDS. XXXX XXXXPLEASE SEND THIS REQUEST TO A SUPERVISOR*** ******************************* XX/XX/XXXX WEBSITE MESSAGING REQUEST TO FED LOAN SERVICING : ***PLEASE SEND THIS REQUEST TO A SUPERVISOR*** Regarding your THREE XX/XX/XXXX LETTERS titled " Pslf Qualifying Payment Update, '' there are TWO ERRORS : *** ERROR 1 For loans XXXX, XXXX and XXXX, for employer " XXXX XXXX, '' the " Qualifying Payments '' show as " 0 '' when they SHOULD BE " 1. '' Please compare with the " Pslf Qualifying Payment Update '' letter sent XX/XX/XXXX. The previous counting of the relevant payment has been lost.
XXXX ERROR 2 For various loans the " Qualifying Payments ( Total ) '' DOES NOT ACTUALLY EQUAL THE CORRECT TOTAL from summing the " Qualifying Payments. '' For example, for loan XXXX, the " Qualifying Payments '' listed ( 0, 1, 3, 13, 9, 12, 5, 8, 8 ) SHOULD total " 59, '' but the total shown is " 61. '' THIS TYPE OF ERROR IS REPEATED FOR SEVERAL LOANS.
XXXX ADDITIONALLY I am unable to download a copy of the following letter : " Employment Certified For Pslf '' regarding XXXX XXXX from XX/XX/XXXX through XX/XX/XXXX.
XXXX Note that there IS a XX/XX/XXXX letter which showed the WRONG DATES of employment. In your records you will see that I previously requested a correction, which request resulted in the abovereferenced XX/XX/XXXX " Pslf Qualifying Payment Update '' letters having the correct dates for XXXX XXXX. However, I NEVER RECEIVED a corrected " Employment Certified For Pslf '' letter.
XXXX I am here REQUESTING SUPERVISOR REVIEW and : *** ( 1 ) Please SEND CORRECTED XX/XX/XXXX " Pslf Qualifying Payment Update '' LETTERS.
*** ( 2 ) Please send a CORRECTED " Employment Certified For Pslf '' letter indicating certification of employment by XXXX XXXX XXXX XXXX as indicated above.
Please note that ALREADY IN THE RECORDS OF FEDLOAN SERVICING are all necessary forms and documentation. NO FURTHER ACTION OR ADDITIONAL DOCUMENTATION SHOULD BE REQUESTED FROM ME.
XXXX Today is XX/XX/XXXX. I will wait one week, until XX/XX/XXXX, for a competent reply, and, if this does not occur, I will FILE A COMPLAINT with the Consumer Financial Protection Bureau ( CFPB ).
|
10/01/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- Communication tactics
- Used obscene, profane, or other abusive language
|
|
Web |
|
To whom it may concern : Thank you for taking the time to review my complaint and PHEAA. I dont believe they are operating with the best interests of the consumer at heart. I feel they are using abusive tactics to squeeze money out of low income borrowers.
My circumstances are a bit complicated and my story a long one. I appreciate your time and attention in advance.
My student loans are not in great shape. For the past decade, ever since I moved to XXXX. Ive been trying to claw my way out of poverty. In XX/XX/XXXX, after undergoing months of garnishment and payment plans to bring my loans out of default, I consolidated my debt with XXXX. Or so I believed. A month or so after my consolidation was approved, I started getting calls about past due payments from two smaller loans one with XXXX and one with PHEAA. I thought perhaps it took a while to for the consolidation to set in. Then I tried calling all three servicers, thinking it must be a mistake. Each told me I had to call the other, sending me in circles. They insisted they couldnt communicate with each other to help resolve the situation. Not knowing what to do, the situation continued on. Finally, I learned I could see a list of all my loans online. Somehow, two loans I took out in XXXX were not included in the consolidation.
I do feel I need to explain why my loans are a bit confusing. In XXXX, I was displaced by Hurricane Katrina and took out my loans from different sources while I temporarily attended XXXX University. While I know this doesnt excuse my poor handling of the loan, I hope you can see how that might make it hard to keep it all straight when undergoing severe financial hardship.
As soon as I realized the loans werent included, I contacted all three companies to try to sort the situation out. XXXX gave me the quick clear answer that I need to fill out a form to add a loan. XXXX gave me a temporary forbearance, so Im up to date with them for the time being while I sort everything out.
Then comes PHEAA.
On XX/XX/XXXX I gave them a call. When I first got on the phone with an agent, I did my best to explain my confusion and requested to set up a payment plan. His first request was the entire amount of the loan. His lowest offer was still double what my budget would realistically allow me to pay. When I have him my budget, he outwardly scoffed and me and said, We would get more from garnishment.
We would get more from garnishment. Of my own accord, I called PHEAA to do my best to make a bad situation right and Im met with the options of paying more than I can afford or having them take even more out of my paycheck. This hardly seems to be in my best interest.
I asked to speak with his supervisor who basically told me the same thing, so I asked to speak to his supervisor, who told me the same thing.
We can get more from garnishment.
PHEAAs actions tell me that getting their money back at the rate they set is more important than my ability to function in a very expensive city with a wide spread affordable housing crisis. 60,000 people are on the streets and there but for the grace of god go I. Ive been slowly in the process of declaring bankruptcy for about 5 years. Sending the lawyer money when I can. I dont have wiggle room.
But they can get more from garnishment.
After 45 minutes of unrelenting, I talked the guy down another {$30.00} a month less. Still a little less than twice what I can afford, but Ill make it work. I pay the agreed upon amount and it is my understanding that this payment plan takes me out of the threat of wage garnishment.
This was my understanding until today, XX/XX/XXXX. I called PHEAA in order to make my next payment, which I understood to be due on XX/XX/XXXX, please see attached paperwork. The automated system quoted my outstanding balance as {$800.00} more than the paperwork I received in the mail ( approximately {$4600.00}, rather than {$3800.00} ), changed the due date to XX/XX/XXXX and directed me to the wage garnishment division, despite the fact that I am not officially late in any payment in this plan.
It seems to me they were dishonest with me when setting up the payment plan, or I would not have been directed to the garnishment division. It seems even stranger that this loan would see a 22 % increase in a single month, despite my calling before my due date. It seems that their bottom line holds more importance to them than the struggling consumer when it comes to repayment.
Having the loan in garnishment also prevents me from adding it to my major loan consolidation with XXXX.
I know I am not the only borrower struggling with massive amounts of student debt. I feel I was mislead and forced into a corner and I feel this is abusive behavior. Im sure Im not the only person being received with such blatant disregard.
Thanks again for your time and consideration. Please let me know if I can submit any other supporting material.
Sincerely, XXXX XXXX
|
05/14/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
All of the complaints below are from current or former employees according to XXXX. PHEAA should take strides in providing the public with restitution because each one of these comments about working here makes it seem like the employee hated their job and probably did the bare minimum which was probably next to nothing. The complaints about the pay are also obvious. There is no way the general public who have loans serviced by PHEAA can ever rely on PHEAA for anything positive. I wouldn't be surprised if the agent ( s ) reviewing these CFPB complaints are people posting complaints on this forum about what it is like to work there. I was actually quite shocked about the bathroom policy. Sounds like it must be like XXXX XXXX working for PHEAA. Overall, it seems like the internal processes at PHEAA are just as much a disaster as they appear on the external side of PHEAA. It truly starts from within. Imagine all of the potential candidates who could have helped this company but decided to either turn a position down at PHEAA or rescinded an interview opportunity because of how bad it is after possibly reviewing some of these comments. I actually think PHEAA is creating their own disaster.
XXXX. XXXX, XXXX : DREADFUL Its a draining job, and typical call center, student loan borrowers are told several different explanations by different departments on loan repayment. The in bound calls are either irate folks or people unable to repay student loans.
XXXX. XXXX, XXXX : DECENT WORK, AWFUL RESULTS They grab you in with the prospect of making XXXX an hour by a year and half ( now they have bumped it up to 9 months of working there ), and make it seem as though you can move quickly through positions in the company. I have been stuck at the same cap for another year and half. They only promote to the next level when it becomes available, as in when someone in that position quits. They higher based on computer stats, not seniority or knowledge or overall performance, just on how good of a robot you are. The job itself isn't bad, but they need to change their practices.
XXXX XXXX, XXXX : DON'T WORK HERE Theyll XXXX your soul out and expect you to apologize for it. They wonder why they have such horrible retention and its all how they treat their staff.
XXXX XXXX, XXXX : EH.
I wouldn't say this place is awful for the pay or the chances for advancement. You got paid XXXX to XXXX an hour and you had mandatory overtime sometimes. However, the turn over rate was crazy and they would fire you for ridiculous reasons, I.E. if you're supervisor didn't like you. I quit because we had an awful snow storm coming our way one year and the company refused to let anyone go home early for safety reasons. I had to ask to leave early because my husband and child were coming to pick me up in the middle of that storm at XXXX XXXX. They don't care about their employees at all.
XXXX XXXX, XXXX : VERY HIGH STRESS WITH VERY LITTLE PAY The training there was horrible. Maybe 30 minutes training for a brand new job. Also, we part timers never got a raise. However, they kept piling work on us and adding new jobs all the time. It was very unfair to all of us. Most of the XXXX people in my class are gone including me. I think there may be one left. I do not recommend this job to anyone.
XXXX XXXX, XXXX : I LEARNED HOW TO BE UNHAPPY When you work at PHEAA you come to work, get on the phones, take your breaks at the required time, and then you leave to go home. They don't encourage you to socialize, they remind you regularly that you are replaceable, and the management is lacking. I worked at this place for over 4 years and my manager didn't even take the time to get to know my name.
XXXX XXXX, XXXX : FAST PACE ENVIRONMENT A typical day at work consist of taking phone calls. Helping student with the loan debt. I learned a lot in the process of 5 years. Between student loan debt in general and how programs work. Management is kind of all over. Certain people allow certain things, it is not very consistent on how they run things. Certain sup and reps get away with more than other, just depends on the person.
XXXX XXXX, XXXX : XXXX XXXX This company is very much a cya company and if you are a yes person there is a job here for you. If you have differing views or opinions you will be treated like dirt. They want people that will do what they say. Management is poor and doesn't know what they are doing. They constantly change their mind after implementing something.
XXXX XXXX, XXXX : IF YOU DESPERATELY NEED A JOB ... THEY'LL HIRE YOU If you need a job and have no other options than this is sufficient. Kiss the right XXXX and you'll easily be promoted. No employee development. Paychecks overly taxed ; you make much less than your hourly rate will have you believe. Overtime available based on your department. Weekends and major holidays off.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
|
07/24/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
In XXXX, I owed PHEAA {$4900.00} in unfulfilled servitude for tuition reimbursement. I signed a specific tuition contract indicating the terms and conditions of how it could be paid. I was told that I had to pay in full via check or money order, or PHEAA would force take my last paycheck and leave, and then contact my pension administration for the remaining balance to be pulled from my contributions. I was told that I could NOT set up a payment plan. I was forced to let PHEAA operate on their own terms. I was led to believe that the withdrawal from my retirement account was a one and done deal. I was led to believe it was only going to withdraw from my own contributions. I had a deferred comp plan set aside where I contributed more than I had to, but that side of my account was ignored, and my state pension targeted. PHEAA was ignorant in collecting this debt ( does not understand retirement rules ), which financially hurts me today. It would have worsened up to retirement age had I not discovered it now.
Background : PHEAA wrote a letter XX/XX/XXXX to my pension administration asking for payment. It was denied at first for me being an active employee, and I had no idea that PHEAA wasnt paid immediately. Per conversation with my pension admin in XXXX XXXX, PHEAA was informed that they'd have to wait until I was no longer an active employee to get payment ( I had transferred to another state agency, so I was still considered an active state employee ). I was later recruited by the private sector in XX/XX/XXXX, and I left active state service; which is when I received autogenerated letters from my pension administration ; one of the letters indicated that a 20 % federal withholding tax was applied. This 20 % tax was a shock, as PHEAA never bothered to put it into the terms and conditions of the contract or tell me about it. The amount then came to {$6100.00}, that I had to report as earned income. I thought that was the end of it. It was not.
In XX/XX/XXXX, I came back to the state w/ the first full time job I could get in order to fulfill a couple remaining years for XXXX and because I had a pension that would allow me to retire comfortably. I ended up at my pension admins sister agency, a retirement agency similar to my own admins agency. I learned that when people go to retire, theyll see a {$50000.00} debt and be shocked, thats because debt accrues interest. It triggered me to check on the PHEAA debt.
In XX/XX/XXXX through conversation with my pension admin, I learned that the PHEAA debt became a loan, growing XXXX % annual interest every single year. Again, this came as a shock because it was not defined in the terms and conditions of the contract I signed with PHEAA, nor discussed in my exit interview.
My pension admin told me I could do a Purchase of Service payment plan to start satisfying the debt now. They also told me that I could have done a payment plan back in XXXX through XX/XX/XXXX while I was an active state employee back then. This all came as a shock, because PHEAA told me I could not set up a payment plan.
Whats baffling is that if PHEAA needed payment immediately in XX/XX/XXXX, then why were they so willing to wait to get paid until I was no longer an active employee? Why was I not sent communications while active? Why was I not told I could set up a payment plan back then?
In disputing this debt with PHEAA, they deny any communications with XXXX regarding the retirement rules, that a withdrawal can not be made on an active state employee and that s/he absolutely can set up a payment plan while active ; and that the withdrawal becomes a loan that can only be paid off while an active employee, or upon refunding or retiring. PHEAA has done these types of withdrawals on other former employees as well ; so how is it that they dont know the retirement rules?
The point is, PHEAA mislead me into thinking I could not set up a payment plan; led me to believe they were applying a simple withdrawal from my retirement account, but the truth is that they forced an ever-growing loan on my pension. The amount I'm now paying will be {$8100.00} over the course of a XXXX payment term.
Currently, I am being ignored by PHEAA 's HR who will not answer any more of my questions and refuses to negotiate with me. They continue to tell me that the debt has been satisfied with them, and to take it up with my pension admin. However, PHEAA is who created the debt on my pension in the first place and denied me a payment plan. This matter could end up in a public hearing if not resolved now. I last spoke with an HR member from PHEAA, who told me she is no longer speaking to me about the matter. I was recently provided with the communications she made with my pension admin. She led my pension admin to believe that I just ran from a debt, which is not true. The truth is that she would not let me satisfy the debt any other way than to take from my pension.
|
10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
To Whom It May Concern : I am writing to request assistance. I am imploring you to help me. I have been a faithful public servant for over ten years and I am frustrated by a broken public student loan forgiveness program. I know this complaint will not shock you, as this program has been in the news lately, and the XXXX program was passed in XXXX to address these issues.
I will start off with a little bit about myself. I come from a family of humble means and was the first member of my family to graduate from college. I was raised by a single mother who wanted more for her children, then she herself had, and therefore instilled in us the importance of a college degree. I graduated high school and proceeded to the XXXX XXXX XXXX for XXXX, taking out student loans to finance my education. I graduated in four years with a XXXX degree while working XXXX jobs. I took the XXXX and was granted admission the XXXX XXXX XXXX XXXX XXXX XXXX. I attended XXXX XXXX at night in order to work full time during XXXX XXXX I also took out student loans to finance my XXXX XXXX education. I worked full time during the last three years of XXXX XXXX as a XXXX XXXX for the XXXX XXXX XXXX. Unfortunately, when I graduated XXXX XXXX in XXXX the economy was drastically different than when I entered XXXX XXXX in XXXX. I witnessed some of the top students in my XXXX XXXX class not be able to secure employment. Luckily for me, due to my performance and work ethic I was offered a job at the XXXX XXXX XXXX as an XXXX XXXX XX/XX/XXXX after I passed the bar exam. Upon, my hiring as a public service servant making a meager salary of $ XXXX a year I was panicked about how I would be able to afford the {$100000.00} debt that I had accumulated due to my higher education. I researched many options. I agonized over how I would one day get married and have kids due to this enormous debt hanging over my head.
Through my research I identified the public student loan forgiveness program. I spent hours researching and making sure that I knew every inch of the Law, and that I did everything correctly to qualify. I made sure to consolidate my loans to a direct loan and to get on the correct payment plan. I knew that if I made the decision to pursue this route, I would be incurring significant interest charges and that I would be committing to public service and therefore less compensation for the next 10 years.
Over the next ten years, I made every payment timely and I certified my employment throughout that time. I did everything correctly to qualify for PSLF while serving my community. Over the last six months I have spent countless hours on the phone and tracking down documentation to prove to Fedloan Servicing that my loans qualify for forgiveness. This has been met with extreme frustration.
Fedloan Servicing was not counting nineteen payments that I made early in the program in XXXX and XXXX. Through many hours of conversation and research, I was told by Fedloan to request bank statements to prove I made the payments. I went and paid over a hundred dollars to get these records pulled from the archives of my bank. I then provided them to Fedloan Servicing. I was told my payment count was under review for months.
I finally filed a complaint with the Department of Education in XXXX. I was thrilled to log in to Fedloans website in early XXXX and see that Fedloan Servicing had updated my student loan payment count and that I qualify for forgiveness ( see attached screenshot ). I excitedly called Fedloan and was told I needed to file out one final certification, which was done immediately, and then I needed to wait for final notification of forgiveness. I even received written notification of this update to my payment count via correspondence on XX/XX/XXXX ( see attached correspondence ).
Every day for weeks I have anxiously logged into Fedloan waiting for this final notice. Imagine my dismay when I wake up this morning and see the correspondence ( dated XX/XX/XXXX ) from Fedloan, stating I do not qualify for forgiveness and now setting my payment count at 98 payments under XXXX. I immediately was sick to my stomach and have been distressed all day over this correspondence.
I need help. I have attempted to do everything right in life to make a better life for myself and give back to my community. I have followed ALL the rules and documented everything extensively. If I, a XXXX XXXX can not navigate this system, it is severely broken. I am begging for assistance. I need help from someone with more power to intervene in this situation. I am XXXX years old and have not had children due to this debt. I am also extremely nervous about Fedloan Servicing transferring my records at the end of this year, as my discrepancy in payment count was blamed on my prior servicer.
Please assist in any way you can. Please feel free to reach me at ( XXXX ) XXXX and XXXX.
Thank you.
XXXX XXXX XXXX
|
06/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
FedLoan certified that I have made 120 or more qualifying payments on my student loans in a letter dated XX/XX/XXXX. It is 118 days later, as of today, and my balance of {$87000.00} has not yet been forgiven.
I contacted FedLoan by chat on XX/XX/XXXX and was informed by XXXX, employee # XXXX, that A request has been submitted to have the Public Service Loan Forgiveness ( PSLF ) and Temporary Expanded PSLF ( TEPSLF ) Certification and Application ( PSLF & TEPSLF Application ) reviewed. We will notify you once the review is complete.
On XX/XX/XXXX, having received no updates, I filed a complaint with the XXXX XXXX XXXX XXXX XXXX and requested an update from FedLoan directly.
On XX/XX/XXXX, I received a reply from the XXXX XXXX XXXX for my case # XXXX. The reply, signed by FedLoan, confirmed that I had made over 120 qualifying payments, and stated your account will undergo a rigorous review for accuracy and completeness and that there is no specific time frame for the completed review.
On XX/XX/XXXX, I also received a reply from FedLoan, Reference ID : XXXX, stating Please allow 2-3 months for this review to be completed due to the amount of extensive research involved with reviewing the qualifying payments and employment.
I responded that same day that I had ALREADY waited 100 days ( more than the 2-3 months requested ) since the XX/XX/XXXX letter certifying that I had made over 120 qualifying payments and requested a more complete accounting of the status of my application.
On XX/XX/XXXX, I received a reply from FedLoan again confirming that you have earned at least 120 qualifying payments on your loans towards Public Service Loan Forgiveness. Furthermore, the letter stated the final determination review started on XX/XX/XXXX. The final determination review may take up to 180 days for complete processing.
Based on this reply, the final review of my application did not even begin until 3 days AFTER I filed a complaint that 100 days had passed since the letter from FedLoan certifying my qualification for loan forgiveness on XX/XX/XXXX.
To be asked to wait up to another 180 days for complete processing is simply unacceptable and amounts to a breach of the fiduciary duty of the Department of Education to honor the College Cost Reduction and Access Act of XXXX.
I followed the rules of the PSLF program. My application for student loan forgiveness does not include any request for exception, expansion of eligibility, investigation on if my job qualifies, etc. There is no need to investigate the quality of the education I received. There is no reason for this delay. It is a straightforward application, cleanly within the parameters of the PSLF program set forth in XXXX which I have been following for 10 years. This review should take no more than 7-10 days.
I completed multiple certification forms over the duration of my 10-year repayment period to make sure I was on track for forgiveness. I have worked for one employer, XXXX XXXX XXXX XXXX, during my repayment period. I consolidated my loans so that they would qualify for the PSLF program. My payments were in an income-based repayment program to ensure they would qualify. A rigorous review for accuracy and completeness to verify these basic facts should not take over 118 days. To require such time for a final determination is a willful failure, by intent, to honor the commitments set forth in the law. Delays of this magnitude are nothing less than intentional criminal negligence.
In essence, the Department of Education is defrauding the very individuals who have dedicated their careers to public service. How can it be justified that the government treats its own employees, who earned a high-quality education, contributed to the public good, and followed the details of the PSLF program, with such ineptitude and disdain? I have always been an advocate for the power of government to serve the people and have personally striven in my career to be a steward of good governance. As a prior service member and as a federal employee, I have always taken great pride in my public service.
However, this experience with the Department of Education has frustrated and angered me. How can it be that a program meant to entice highly educated people to serve in government became so poorly managed that it disenchants employees from federal service?
Simply, the Department of Education, through their mismanagement of the PSLF program, has broken the trust and confidence public servants should have in their own government. 180 days to verify I paid my student loans according to PSLF requirements? That is nothing less than an insult and reflects poorly on the efficacy of the United States Government. Instead of looking for new pools of students to forgive debt, how about you start by honoring those that studied in an accredited program, served their nation, and followed the rules 120 times over the last 10 years.
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03/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I simply need XXXX to adjust how the payments to my account have posted and refund one of my XXXX checks for {$2500.00} back to XXXX. Here is the history of the issue : My loan payments were applied incorrectly, despite my instructions. I have been working at my present job for over 6 months and should have an overpayment towards my loans, instead I have " 0 qualifying payments, which was exactly the situation I have been trying to avoid.
I have been working at XXXX XXXX XXXX, in a XXXX XXXX XXXX job since XX/XX/XXXX, and my minimum payment under the PAYE program is {$360.00}. My account should now have an overpayment, but because my payments were incorrectly applied by XXXX, I am in default. My loans are at about {$240000.00} and my only way to repay them is to have them forgiven through Public Service Loan Forgiveness after the 120 months of qualifying payments.
I spoke with XXXX, my servicer at the time, on XX/XX/XXXX, to make sure that a payment from the XXXX XXXX Education Award that was greater than my minimum would be applied towards future payments, and not go to interest. I explained that this was what I wanted, because I knew I only needed several months of payments covered by XXXX, as my law school has a loan assistance program that would kick in later. I also stated that the Public Service Loan Forgiveness Program employer certification form at page 4 specifically said it was possible, and I wanted to make sure I requested the loan payments correctly. That payment schedule also appears to be required by law, at 34 CFR 685.219 ( 2 ) ( attached ). XXXX confirmed yes, that if I made a payment larger than my minimum, that additional amounts would go towards my future minimum payments.
I then made two payments of {$2500.00} each, which were received by XXXX on XX/XX/XXXX and XX/XX/XXXX, because the address that XXXX provided was different than the address that XXXX had on file and I wanted to make sure at least one payment went through so that I was not delinquent. Both payments went through. After I saw that both payments went through, I asked XXXX to refund one via calls and letters. However, they never refunded either payment. They said I needed to provide the bank account information and check number for the {$2500.00} from XXXX. I could not do that, for obvious reasons, though I did try calling XXXX to see if they could write a letter ( they could not ).
The more pressing issue is that XXXX also did not apply either of my payments the way that I requested ( and which appears to be required under 34 CFR 685.219 ( 2 ) ), by dividing the payment into multiple monthly minimum payments of {$360.00}. In XX/XX/XXXX, my XX/XX/XXXX application to the Public Service Loan Forgiveness program was approved, and my loans were switched over to XXXX. XXXX could not see any payments from XXXX, and told me my loans were in default. However, they told me to wait, because the payments would eventually show if I had made them.
Eventually, the XXXX payments showed up, but they had been applied in full towards interest in XX/XX/XXXX. XXXX then needed me to make additional payments to keep my account current. Throughout XXXX, XXXX, and XXXX, I called, wrote, and faxed documents to XXXX and XXXX to try to resolve the issues above. However, XXXX said they can not adjust the XXXX payments because XXXX has to do that. XXXX said they can not adjust the payments because the account is not with them. By XX/XX/XXXX, I was about {$1900.00} in default, even though I had paid {$5000.00} and my monthly minimum payments are {$360.00} under PAYE.
My XXXX school program had kicked in, so I made a third payment of {$890.00} on XX/XX/XXXX from my XXXX school 's repayment funds and since I was worried about negative credit reporting, I released a fourth payment of {$1000.00} on XX/XX/XXXX from XXXX. In total, I have paid {$6900.00} towards my loans, even though only {$1800.00} should be due ( 5 months at {$360.00} ). I then released additional payments of {$360.00}, one is Thus, I have overpaid my loans by at least {$5100.00}, but until yesterday, my loans have been consistently marked as delinquent and I am at risk of negative credit reporting and I currently will not have my months of public service work counted towards my 120 qualifying payments under Public Service Loan Forgiveness.
In late XX/XX/XXXX, I learned that XXXX has a consumer advocate, so I made a complaint to them. I explained the situation and they responded again that there is nothing they can do. They sent me a letter on XX/XX/XXXX, explaining the same things described above. I made a complaint about them to CFPB, but XXXX XXXX position is still that there is nothing they can do. I need someone to simply update my account to apply the payments as intended. I also need to have the {$2500.00} from XXXX refunded so I don't have to pay taxes on payments that I did not authorize.
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03/16/2022 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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AMERICAN EDUCATION SERVICES broke the law. On XX/XX/XXXX I filed an FTC Identity Report. On XX/XX/XXXX I sent AMERICAN EDUCATION SERVICES a Cease and Desist Letter and Validation of Debt Letter. It was received on XX/XX/XXXX. I asked for specific demands in the Cease and Desist Letter that AMERICAN EDUCATION SERVICES did not comply with, violating 15 USC 1692c ( c ). The demands included the elimination of the account in question from their record, discontinuing and retracting reports to any and all credit reporting agencies and ceasing any and all communication to me about the account and debt in question. I am still receiving emails that are asking for payments and trying to collect a debt on the account in question while in the litigation period ( all proof attached as well as the attached Exhibits labeled F, G and K- also referenced in the Affidavit of Truth I sent them XX/XX/XXXX, received XX/XX/XXXX ). I also asked for specific demands in the Validation of Debt letter that AMERICAN EDUCATION SERVICES did not comply with ( attached ). These demands included verification of : the name and address of the creditor to whom the debt is currently owed, the account number used by that creditor, and the amount, an explanation showing how they computed the amount, copies of any documentation that proves I agreed to pay the alleged amount, the identity of the ORIGINAL creditor, and confirmation that the account has not crossed the statutes of limitation ( SOL ) period. AMERICAN EDUCATION SERVICES responded with an Application and Credit Agreement which does not clearly and explicitly state any of the demands. Furthermore, this credit agreement is null and void as it is not a LAWFUL contract and does not state the accurate creditor to whom the debt is owed or the identity of the original creditor which is false and misleading representation/identity theft, violating 15 USC 1692e , and also further violates 15 USC 1692g , as well as 15 USC 1602 ( k ) of the Truth in Lending Act and 15 USC 1692f and 15 USC 1692j ( all addressed in the Affidavit of Truth attached ). I am aware that credit is the right granted by a creditor to defer payment of debt or to incur debt and defer its payments- pursuant to 15 USC 1602 ( f ). In conjunction, I am also aware pursuant to 15 USC 1602 ( g ), creditor refers only to a person, meaning not the organization but only a NATURAL PERSON, meaning I, the affiant and consumer, who regularly extends consumer credit, in connection with loans, sales, property and services payable by agreement. The false and misrepresentation is harassment and abuse violating, 15 USC 1692d. Moreover, I am also aware that pursuant to XXXX2 USC 1431 ( a ), banks are borrowers and can not loan. With that being said, any statements I have been sent saying I owe a debt are in fact, billing errors, false representation of payments and unlawful violating 15 USC 1666 ( b ) ( 4 ), 15 USC 1666 ( b ) ( 5 ), 15 USC 1692b ( 2 ), and 15 USC 1692e ( Exhibits A, B, C, D, E, F, G, and K ). ANY payments I have paid were a billing error and unlawfully collected violating 15 USC 1666 ( b ) ( 4 ), 15 USC 1666 ( b ) ( 5 ) and 15 USC 1692h ( Exhibits H, I, J and K ). Further violating 15 USC 1692h, AMERICAN EDUCATION SERVICES continues accepting payments from me during a litigation period. Pursuant to 15 USC 1635 ( b ), all payments made are to be credited back to me. I have also been threatened about late payments about a debt I DONT EVEN OWE, violating 15 USC 1692d ( Exhibits B F, G and K and attachment of most recent payment via email ). This is unlawful and continues to cause me mental, emotional and financial stress. Moving on, I sent an Affidavit of Truth on XX/XX/XXXX, received on XX/XX/XXXX, stating all of these violations and have yet to receive a LAWFUL response. I was sent an Application and Credit Agreement document ( again ), further stating the incorrect Original Creditor. This again is not a lawful response as it does not rebut ALL violations stated in the Affidavit of Truth. In accordance with the Laws of Commerce an appropriate unrebutted affidavit stands as truth and AMERICAN EDUCATION SERVICES consents to all judgements stated in the affidavit. Pursuant to federal law, AMERICAN EDUCATION SERVICES is liable to compensate me for all violations. That is to be done via the invoice that was attached to the Affidavit of Truth ( also attached here ). Now, I noticed that there is an error in the invoice sent. I input the incorrect amount for the finance charge incorrectly. The invoice attached has been updated with the appropriate changes as well as updated with the additional violation charges. In all, AMERICAN EDUCATION SERVICES has been unlawfully violating my federally protected consumer rights and I demand this account in question to be closed and permanently deleted from all records and be compensated for ALL violations committed against me.
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09/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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The following complaints are being made against FedLoan 's handling of the Public Service Loan Forgiveness Program and their practice of determining what payment is eligible vs ineligible.
Complaint # 1 : I have been employed by an XXXX since XX/XX/XXXX. With this employment, I am currently involved in the PSLF program with anticipated forgiveness in XX/XX/XXXX. However, per FedLoan, fourteen of my payments do not qualify towards the 120 payments needed for loan forgiveness. As stated by the PSLF requirements, I have done the following : 1. Made payments after XX/XX/XXXX ( qualifying payments began XX/XX/XXXX ).
2. Each total amount required was made in full ( based on my XXXX account history ).
3. Each payment was made on or before the XXXX of each month ( well within 15 days of the due date ).
4. Each payment made has been under a qualifying repayment plan ( IBR/IDR ).
5. Each payment made has been while working full-time at a qualifying employer ( XXXX ).
I have spoken with several reps from FedLoan wanting to remedy the issue of these fourteen " ineligible '' payments made in XXXX ( XXXX - XXXX, XXXX ), XXXX ( XXXX - XXXX, XXXX - XXXX ).
Below shows my communications with the company : On XX/XX/XXXX spoke with FedLoan Rep XXXX ( ID # XXXX ). She stated she was marking all my ineligible payments for review.
On XX/XX/XXXX spoke with FedLoan Rep XXXX ( ID # XXXX ). He mentioned my account was still under review. He couldn't tell me how long the review process would last. He hung up on me.
OnXXXX spoke with FedLoan Rep XXXX ( ID # XXXX ). She mentioned the account was still under review.
On XX/XX/XXXX spoke with FedLoan Rep XXXX ( # XXXX ). He mentioned that my account was under review. After I made mention that it has been under review since XX/XX/XXXX. He asked for more detail on my situation. He stated the ineligible payments were not placed under review. It was my entire account placed under review. He stated he placed my payments in question under review and that I should hear from someone soon.
On XX/XX/XXXX spoke with FedLoan Rep XXXX ( # XXXX ). This was the rudest call I have experienced with FedLoan by far. She stated that my case had been closed ( though I haven't received any update about my case ). She stated that I had been late on payments starting in XXXX. I mentioned to the rep that this was incorrect. She stated that nothing was going to be changed. Asked to speak with someone else, she hung up on me.
On XX/XX/XXXX spoke with FedLoan Rep XXXX ( # XXXX ). He stated that though I made payments on time, they were not applied to my federal loans. And in spite of what my account history states with my previous loan servicer, the payments I made in XXXX & XXXX were distributed in a way that did not go towards fulfilling my monthly balance. So, on " FedLoan 's end '', I did not make full payments within the time frame needed to be counted as an eligible payment. He stated that the only solution he could give me would be to fill out a forbearance form for XX/XX/XXXX XXXX XXXX XXXX. This would make my loans current for XX/XX/XXXX, and then my fourteen ineligible payments would be counted towards PSLF. Per rep, he was emailing the form to me " right now ''. Also, I asked him to send the document explaining the distribution of my payments. He stated he would send it but it will take 30 days.
I am not receptive to signing a forbearance form as I was never late with any federal loan payments. Also, it was never explained to me how this would affect my current loan status, credit report, IDR plan status, and PSLF participation.
Complaint # 2 This company has removed the majority of communications regarding my PSLF from my account 's inbox. Some of the forms that are listed for viewing show an error. Also, there are no billing statements in my account 's inbox.
Complaint # 3 This company has changed my eligibility date for loan forgiveness, even after a former PSLF application result shows otherwise. For example, I have one PSLF document stating I am eligible for loan forgiveness on XX/XX/XXXX. Another state I'm eligible for loan forgiveness on XX/XX/XXXX. A third form projects my eligibility date to be XX/XX/XXXX. On the form with the later date of eligibility for forgiveness, I have a high number of eligible payments already made. Of course, I do not agree with the dates that are given due to evidence I have showing I have made qualifying payments which should result in me being eligible for loan forgiveness in XX/XX/XXXX.
Complaint # 4 FedLoan does not communicate well with student borrowers. I have been promised documentation that has not been sent to me. I have sent emails inquiring about the document promised. FedLoan has not responded. On XX/XX/XXXX, while speaking to the representative, he stated he was emailing the forbearance form to me " right now. '' I have not received this form yet.
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06/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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AES is required to perform servicing activities at designated intervals, which may include placing calls, generating emails, and sending letters, to keep you informed of the accounts status.
**RESPONSE** Aes is obliged to follow Federal Regulations from a Civil perspective even if a Promissory note requires illegal action from a 3rd party company. Aes is acting under duress of order instead of abiding by the law. Aes can not blame lenders for acting according to a Note that is potentially in violation of other laws.
** The frequency of these servicing activities is outlined under federal regulations and private loan guidelines. AES attempts to combine the amounts due on billing statements if the loans share a common due date and meet other criteria. However, you may still receive individual delinquency emails on a single day because you have several loans with a shared due date and different owners.
**RESPONSE Aes is violating several harassment clauses which undermines and breaks Federal law protecting consumers from unwanted and overstepping communication ** Specifically, two delinquency emails were sent on XX/XX/2021 for the past-due installment from XX/XX/2021 one for the XXXX Loan held by the National Collegiate Student Loan Trust ( NCT ) and one for the XXXX XXXX owned by PHEAA XXXX In addition, the AES representatives sent emails in response to your email inquiries. AES does not consent to the recording of telephone calls by customers. AES records calls for quality assurance purposes. If you do not wish for the call to be recorded, then you may choose to disconnect the call and communicate through a different method.
**RESPONSE I also do not consent to being recorded for any purpose whatsoever. If Aes records the calls at any time in the future that a call is placed, Aes is violating Pennsylvania Wiretapping laws. I have never recorded calls with Aes. I do have reason to believe that Aes is still recording the phone calls even after I make several statements making my asserted claim that I do not wish to be recorded. Aes is violating the Wiretapping privacy law.
** Loan forgiveness programs ( for federal loans ) are authorized under federal regulations and ( for private loans ) are authorized by the owner/holders. Contrary to your allegation, AES does not intentionally prolong the qualification requirements for loan forgiveness in order to make a profit.
**RESPONSE Despite Aess continued notions of the aforementioned claim, Aes is outright not telling the truth. Aes has no idea who Ive spoken to and all of the evidence I have proving this lie wrong. Aes can be assured that they would be wise to tell the truth instead of making things up just to protect their own companys interests, especially if what they are doing is against the law.
** Response to CFPB Case # s XXXX and XXXX : You may be assured that your payment of {$380.00} was credited to the loans effective XX/XX/2021. This payment restored the loans to current statuses. Typically, it takes several days for payments to be processed, and holidays can extend the processing period. Therefore, you are encouraged to allow sufficient time for processing so that the payments can be posted by the due date.
**RESPONSE Sufficient time does not equate to days worth of processing time, and Aes has no basis for creating a delay and then intentionally creating a barrier for consumers because they insistently delay the processing for reasons that are not the consumers problem.
** Regardless of how many processing days are required, however, payments are still credited effective the date of receipt. Based upon our review, interest has accrued accurately on the loans. We have sent Summaries of Financial Activity to you under separate cover to verify the application of payments to your account. You may be assured that no unfavorable information is scheduled to be submitted to the consumer reporting agencies about your loans for XX/XX/2021. If you believe that inaccurate information exists on your credit report, you may wish to dispute the information or submit a copy of your credit report to AES for further investigation. Finally, we regret that the level of service you received did not meet with your expectations, and we apologize on behalf of the agency for any inconvenience that you may have experienced in this matter. No instances of inappropriate activity were identified on your account, and no additional action is planned at this time. If you have any additional questions, please contact AES through the website at aesSuccess.org or via the mobile app ( AES Student Loans ).
**RESPONSE Several instances of inappropriate activity were logged on my end including references to Employee IDs and may be shared with litigators. Aes failing to recognize or admit to their own faults makes it that much easier to start bringing class action lawsuits against the company.
**
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04/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have attempted to dispute this matter with Fedloan twice , the second of which was a Goodwill Letter. In both instances, Fedloan has refused to c orrect my account so I am now submitting a complaint with you for your assistance. The basis for the dispute concern s Fedloans 90 day ( XXXX XXXX ) a nd 120 day ( XXXX XXXX ) lat e payment reporting reflected on my credit report. After further review of my account, I have determined the following : Per my telephone conversation wit h Fedloan, I confirmed that this account was in a deferment status through XXXX XXXX XXXX . ( This conversation was with XXXX - Employee ID # XXXX - on XXXX XXXX XXXX ) There was a bill generated and dated XXXX XXXX XXXX with a due date of XXXX XXXX XXXX . When the XXXX XXXX payment date was missed, Fedloan recorded it as a 30 day delinquency ( initiating the reported 90 day late payment status ). Factually, the payment missed was for an 11 day period because the period of XXXX XXXX XXXX through XXXX XXXX XXXX was still covered under the deferment. As evidence that my payment was still in deferment status, I have attached copies of my XXXX , XXXX , and XXXX XXXX billing statements. Please note that the XXXX and XXXX bills are dated at the very first of the month the bill is due. In contrast. The XXXX bill is dated the XXXX day of the month the bill is due. This is because I was in deferment status until XXXX XXXX and a bill had not been generated or sent to me prior to that time. Fedloan maintai ns the position that they can bill on short notice, i.e., immediately after an account is taken out of deferment. I was advised by them that they are legally allowed to do so and I have no choice but to accept that position. However, this circumstance should not in any way impact the actual number of days my account was late. Legally, the only days I should be held accountable for regarding the XXXX XXXX bill were the days I was not in deferment status, which was an 11 day period. Therefore, Fedloans reporting of a 90 days late payment stemming from this missed XXXX payment is inaccurate. I made my XXXX XXXX XXXX payment on time and therefore, never reached the 90 days late status. At the time the XXXX payment was made, the account was 71 days late in payments and that would not have been reported to the credit bureaus. Moreover because the XXXX , XXXX , and XXXX XXXX payments were made in full and on time, no additional late payment ( 120 days ) should have been reported to the credit bureau - which also makes this reporting inaccurate. The following is an overview of my position : Account Payment History XXXX XXXX XXXX payment 11 days late XXXX XXXX XXXX payment 30 days late XXXX XXXX XXXX payment 30 days late Total 71 days late XXXX XXXX XXXX payment On time XXXX XXXX XXXX payment On time XXXX XXXX XXXX payment On time I want to note that between XXXX and XXXX XXXX , I submitted two I ncome Driven Repayment ( IDR ) requests to lower my payments because I could not afford the XXXX bill in the amount of {$2000.00}. I was initially granted a lower payment of {$700.00} but that amount was still a hardship for me. I was advised by Fedloan to submit another IDR request to further lower my payments, which I did. I am submitting a letter from Fedloan ( d ated XXXX XXXX XXXX ) indic ating that they can not process any additional lDR requests until I made three consecutive payments on the previously approve d IDR ( {$700.00} ). I s poke with Fedloan upon receipt of this letter and was advised to make the first of those three payments no later than XXXX XXXX XXXX , which I did. Further I was told that if this payment were made on time I would not be subjected to any negative credit reporting. I am submitting a copy of my XXXX payment history from my Fedloan online account which shows that I made these three consecutive payments on time. Considering the above, my account should have never been reported 90 or 120 days in late payments. I anticipate that Fedloan will stipulate that 1 ) my account was in deferment status for 19 of the 30 days of the XXXX XXXX billing cycle and 2 ) my XXXX XXXX payment was made on time. As a result, both the 90 day and 120 days late reporting are inaccurate. Therefore, I request that these two negative items be removed from my account immediately and that my credit reports accurately reflect the same.
I am unable to proceed with a mortgage loan request until this matter is resolved. I have been on hold for over four months now because of how severely my credit score has been impacted solely as a result of this negative reporting.
Thank you,
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06/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/XXXX, my application for Income Based Repayment of my loans and the associated documentation regarding my income was approved. I did this early to ensure that there were no issues as I am working towards Public Service Loan Forgiveness. I have been on repayment plans in the past, have always had my documentation in early, and have always made my payments on time or early.
On XX/XX/XXXX, I made my first payment on my IBR plan of {$260.00}. XXXX. Then, one month later, my account balance was suddenly {$760.00}. XXXX. I emailed them on roughly XX/XX/XXXX, two weeks prior to the due date asking what was going on. I waited two weeks and never received a response.
When I called them roughly around XX/XX/XXXX to clarify, they told me that I had a second IBR application for my graduate loans that needed income verification. Despite having income verification already on record, I immediately submitted additional income verification and asked for them to process it on the phone. They refused, claiming that I had to wait 20 days for it to be processed. After sitting on the phone for an hour waiting to speak to a supervisor, I had to leave. I was informed I could not leave the supervisor a message and would not receive a call back from a supervisor because my situation " wasn't serious enough. '' At no point prior to this was it made clear to me that there were two separate IBR applications going. I was approved on XX/XX/XXXX for IBR payments and my understanding was that I was completely finished with the process. It does not make sense that I would only want IBR for my undergraduate loans, which are half the cost of the graduate loans. I never filed two separate applications so I do not understand how my one application and proof of income that should have covered all of my loans was split into two separate applications or why I had to submit an additional proof of income to get the second processed when one was already on file with them.
During this call, I explained that I could not afford that payment and was angry that this was even the situation. The customer service representative suggested a forbearance until the application was processed. I was not happy that this would be on my credit when I had done my part in supplying the application for IBR and the related income verification back in XXXX. However, I saw no choice and did the forbearance. My understanding of forbearance was that it was the same as a deferment and my income would be verified and I could resume making IBR payments with the {$500.00} removed from my account. I even made the {$260.00} payment for my already established IBR application so that I would not have to miss a month towards PSLF.
On XX/XX/XXXX, I received verification that I was now on an income-based repayment plan of {$280.00}. I saw that the {$500.00} was still on my account and assumed they were in the process of removing it. When I went to make my payment, I was told that if it went on the {$500.00}, I would have to pay the full {$500.00}. My understanding was that as part of forbearance, I would be required to pay the full amount if I paid any amount on the forbearance. It was at no point clearly explained to me what forbearance meant or that I was still responsible for this {$500.00}. I even called back because I could not cancel the payment as it already went through and I requested that they put that payment on the next IBR payment instead as that was the amount I paid. My understanding upon talking to them was I was still under forbearance for the month of XXXX so I asked them to apply the payment to the month of XXXX. The woman I spoke to told me she would do this, but she did not do this. So, with the understanding that my payment for XXXX was under forbearance and my payment for XXXX was covered, I did not make an additional payment in XXXX.
Then I received a phone call stating on Friday, XX/XX/XXXX that I had a message on my account and when I checked this my account says I owe {$780.00} and am 47 days behind on a payment and threatened me with collections. I immediately paid the {$500.00} that was supposed to go to car repairs to avoid having my credit destroyed and am now reporting this to you.
I do not understand why this has happened. I applied for IBR back in XXXX and provided income documentation that should have been good for a full year. At no point in all the times I have spoken to FedLoan Servicing and reached out to their staff was anything explained to me in detail. Now my account is a mess, my credit is damaged, and I have made a total of {$1300.00} worth of payments -- none of which I can apply to PSLF. I now have to start my PSLF process from scratch and will be required to make an additional 4 months worth of payments in my life time which will add up to far more that {$1300.00} when all is said and done.
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05/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Applied to be part of the Public Service Loan Forgiveness Program in XX/XX/XXXX. Was surprised to find out that in XXXX, my loans would be moved over to My Fed Loan. Surprised because the information from FedLoans was insufficient in explaining what was happening to my loans, what the terms of the loan would be, and what payment I would be expected to make to maintain a good status with the PSLF program.
Paid my student loans on time and in the amount of {$290.00} for XXXX through XXXX.
XX/XX/XXXX called ( XXXX ) and spoke with " XXXX XXXX '' about monthly payment increasing from {$290.00} to {$730.00} in XXXX. FedLoan has my tax and student loan information that indicate what my income is and that I have 2-student loans in repayment. My recalculated loan payment under the PSFL did not take into account that I have a larger student loan payment being made in addition to the FedLoan. As part of the Public Service Forgiveness Loan Program, I am on an Income Driven Repayment Plan. I have no idea if this is the best plan for my particular situation. " XXXX put me on hold and connected me phone to " XXXX XXXX '' because she said she doesnt handle PSFL and had me call XXXX.
The new customer service person XXXX XXXX said she would investigate the matter as to why my payments ballooned. In the meantime, she put an " administrative forbearance '' on my FedLoan while the investigation was going on. In addition to the administrative forbearance, my automatic payments were suspended. XXXX indicated that Fed Loans needed to recalculate my loans. Nothing was ever communicated about the outcome of this investigation and my loan amount did not change. Using the limited number of " forbearances '' to investigate matters reduces my chance to resolve payment issues over the life of a 10-20 year payment plan. Both " XXXX XXXX '' and " XXXX XXXX '' could not resolve my issues because neither understood my problem ( multiple student loans and extremely high payments according to my income ). I have had an outstanding student loan payment since XXXX that accrued interest and I have lost several months of the forbearance allotment for these student loans.
Called XX/XX/XXXX and spoke with XXXX XXXX who told me that my administrative forbearance issue was still being processed ( from XX/XX/XXXX ). She informed me that it usually takes 60 days despite the fact that I have an administrative forbearance for 30 days. I could make a payment for {$730.00} but I continue to pay on time my original amount ( {$290.00} ) in XXXX and XXXX. XXXX XXXX created another forbearance request to cover the XXXX bill at the higher amount. XXXX XXXX said she is going to request that my IDR plan payment be lowered ( this is the second request ). She said in 5-7 days this would be processed.
On XX/XX/XXXX I received email notification that my monthly payment for my Revised Pay As You Earn ( REPAYE ) plan is now {$290.00}. FedLoan will now use my income documentation and family size to determine my monthly payment. This is effective for all payments from XXXX. It states, " If I wish to leave an IDR plan, [ I ] must have time remaining in the repayment plan [ I ] want to change to and [ my ] new payment amount will be based on the balance of [ my ] eligible loans at the time [ I ] leave IDR. '' Prior to this notification, I was on an IDR plan. I am now getting notification that I am in a REPAYE plan. I did not receive information from " XXXX XXXX '' that this is how lowering my payment would be resolved. Still had a balance due on my account in XXXX that is accruing interest. Still paying my student loan, however, none of these payments are applying to my loan forgiveness program ( PSFL ).
Continued to pay student loans at the original payment amount despite the forbearance placed on my account ( was told by customer service that paying on time {$290.00} for XXXX during a forbearance is NOT necessary ) despite the fact that this problem of recalculated my loans has still not been resolved. On XX/XX/XXXX called to resolve the delinquency flag on my account. Spoke with XXXX # XXXX who said she will apply the payment that is due back to my principal. She said she would put a forbearance on my account for XXXX XXXX XXXX, XXXX so my account will not be delinquent ( my account is already suppose to be on an administrative forbearance from the XXXX ). " XXXX XXXX '' suggested that I put my account on a 90-day forbearance to resolve this issue of having my account delinquent, despite saying that she would apply the balance due back to my principal. When I asked " Why do I need a 90-day forbearance? '' " XXXX XXXX '' said that she was just suggesting what is available. I told her that I don't need 90 more days of forbearance. I just need the amount applied back to my principal so my account is not delinquent.
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12/17/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, American Education ServicesXXXX reported a " 30 days late '' remark to credit bureaus regarding my account. At the time, I had {$64.00} past due as I had not made my XXXX or XXXX payment. However, I have several previous overpayments that could be applied to my account. I immediately contacted AES and the following is a chronological timeline of correspondences : XX/XX/XXXX - I called AES and made a good faith request, asking that they remove the remarks from account based on my stellar payment history on my loan. I also asked for direct contact information for the loan provider as AES is the loan servicer. The representative advised me to send an email asking that my request be send directly to the loan provider.
XX/XX/XXXX - I sent the aforementioned email/message directly through AES ' website.
XX/XX/XXXX - I called to inform AES that I had not received a response to my email. A ( different ) representative encouraged me to dispute the remarks on my report through the AES website. I immediately disputed the remarks and included a good faith request. I did not add much explanation to this dispute as I did not think I would need it. I did, however, offer to pay off the remainder of the loan ( for {$1400.00} ).
XX/XX/XXXX - I received an email with the following statement " Unfortunately, we are unable to adjust credit reporting as a courtesy. Since we report to consumer reporting agencies, we are required to report complete and accurate information. Altering accurate information, even as a one-time courtesy, is not permitted as it would jeopardize the integrity of our reporting. " I also received the following response to my dispute in my AES account : " We received and investigated your credit dispute. Our investigation included the review of all relevant account history and documentation, including any information you provided to us. Based on this review, we determined the information reported is accurate ; therefore, no adjustments were requested for the loans listed in the Loan Information section of this letter. '' I called and left a voicemail message on AES ' consumer advocacy line.
XX/XX/XXXX - I called a credit counselor for advice and explained to him that my partner was diagnosed with XXXX in XXXX and this led to a very chaotic following 2 months. I shared that I also had XXXX symptoms but luckily tested XXXX. The counselor encouraged me to share this information with AES ' as lenders have been encouraged to provide leniency with credit reporting when late payments are COVID-related. He also expressed that he was shocked with AES ' response to my good faith request given my payment history with AES and general credit history. I called and left another message for AES 's consumer advocacy line, informing them that my oversight of payment was COVID-19 related. I received an electronic letter in my AES account acknowledging receipt of my call and stating " We will review the information and take appropriate action within 10 business days. '' XX/XX/XXXX - No one from AES had responded to my phone call. I contacted a Student Loan Advocate from the XXXX XXXX XXXX XXXX XXXX XXXX Ombudsman in XXXX, XXXX. He informed me that the COVID-related credit reporting leniency I referenced applied to federal loans and was at the discretion of private lenders to offer. However, we hoped they would be understanding of my circumstances.
XX/XX/XXXX - My Student Loan Advocate spoke directly with AES and they reported the following : According to AES, you made a payment in XXXX which covered XXXX and XXXX and didnt make a payment again until XXXX, at an amount that sufficiently covered XXXX and XXXX. They indicated that they made multiple attempts to reach out to you when your payment was delinquent, but they have no record of you responding back. The 30-day late notice was made to the credit reporting agencies prior to the receipt of the XXXX payment. While they do make provisions for COVID-related issues causing late payments, they indicated that you waited too long to make that claim. They also indicated that they reviewed your credit dispute claim, and that the claim was denied. She did indicate that they reported the on-time payment for XXXX, but that does not remove the previous late notice.
The claim that they attempted to contact me multiple times is false. I never received a call regarding this matter. A call/voicemail message could have helped avoid this situation. I later noticed one electronic letter dated XX/XX/XXXX in my AES account indicating that my loan was past due.
Since XXXX, I have made at least 10 over payments of {$15.00} dollars. My monthly payment is roughly {$35.00} and I have chosen to pay {$50.00}. My most recent payment was for the amount of {$100.00} on XX/XX/XXXX. My next payment is due in XX/XX/XXXX.
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02/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, the waiver announcement was made in regards to the Public Service Loan Forgiveness Program. It was at that time, that I realized that my student loans would meet eligibility criteria for PSLF. I have been employed at a qualified employer full-time since XXXX. Once I read through all of the guidance on the Department of Education FSA website, I obtained copies of my payment histories from all servicers including XXXX and XXXX. I completed my very first Employment Verification Form and sent it into FedLoan Servicing. My loans were then transferred from XXXX to Fed Loan Servicing as they deemed my employment eligible. I thoroughly followed the instructions as provided and given on the Federal Student Aid Website-PSLF Help Tool as listed below.
PSLF Waiver Offers Way to Get Closer to Loan Forgiveness | Federal Student Aid On XX/XX/XXXX, I was notified that I was receiving a partial loan forgiveness where two of my three loan groups were forgiven however, the final loan group was not forgiven as the waiver payments that were from XXXX only applied to the Special Direct Consolidation Loan Group and not to the other Direct Unsub Loan Group . I confirmed this with a PSLF representative at FedLoan Servicing as well on XX/XX/XXXX.
Background History/Information I graduated from my XXXX program in XXXX and began repayment of my student loans in XXXX. I made payments from XXXX and also made payments during my in-school deferment period as well from XXXX. From XXXX, I attended graduate school. In XXXX, I consolidated all loans into a direct loan consolidation. It is my understanding now at this point that the Direct Unsub loan was not included in that Direct Special Consolidation. After the waiver information was released in XXXX, I read through all of the guidance and verified that all of my loans were " Direct Loans ''. All three groups were direct loans and had relatively similar payment counts and therefore, the guidance was not to consolidate into a new consolidation loan. I was under the understanding that when the waiver was applied to my account, that it would have applied those XXXX payments across all loan groups.
The language is listed below : New Rules for Qualifying Payments Under the new, temporary rules, any prior period of repayment will count as a qualifying payment, regardless of loan program, repayment plan, or whether the payment was made in full or on time. You continue to need qualifying employment.
This change will apply to student loan borrowers with Direct Loans, those who have already consolidated into the Direct Loan Program, and those who consolidate into the Direct Loan Program by XXXX XXXX, XXXX. ( PSLF Waiver Offers Way to Get Closer to Loan Forgiveness | Federal Student Aid ) Loan Consolidation If you have Federal Family Education Loan ( FFEL ) Program loans, Federal Perkins Loans, or other types of federal student loans that are not Direct Loans ( for example, those from older loan programs, such as Federally Insured Student Loans [ FISL ] or National Defense Student Loans [ NDSL ] ), you must consolidate those loans into the Direct Loan program by XXXX XXXX, XXXX. Pro tip : You can log in to Aid Summary to find out how many and what types of loans you have. ( PSLF Waiver Offers Way to Get Closer to Loan Forgiveness | Federal Student Aid ) In XXXX, the Department of Education made the new announcement that a consolidation would take the highest payment count across all loans when payment histories overlap. At this time, my form request was already in process and I was not able nor was I made aware that I would need to link all of these direct loans together in order to receive the payment accounts across all of my loans. Previously, operating under old guidance, if consolidation was to happen, clients would lose all payment counts that were applied to PSLF. Therefore, you could see my hesitancy in processing a consolidation request even though it wouldnt have went through in enough time anyway before the waiver counts were processed.
At this time, I am now one of many others who have been left with a partial loan forgiveness problem with PSLF with no re-course as now there is nothing left to be able to reconsolidate to get the higher payment counts as the two other loan groups have been discharged. This has left many borrowers treated unfairly including myself and left with direct loan groups who did not have an opportunity to consolidate like others now have due to the most recent updated guidance. I have received no kind of resolution from Fed Loan Servicing who t stated that it is unfortunate.
I am requesting you to look into my account information with FedLoan servicing and the US Department of Education to help resolve this issue for not only myself but for all others who will be impacted by this.
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08/17/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In the Fall of XXXX, I co-signed for my daughters to receive a loan to attend College. When the loan went into repayment status my daughter did not pay the monthly obligation. I was contacted and told I had to make the payments since she was not honoring her obligation. I informed the student loan company that I would be making the monthly payment and to send me all communications concerning this debt moving forward. I have been making monthly payments on this debt since XX/XX/XXXX religiously. The monthly payment was on auto payment. Even when I filed bankruptcy in XXXX, I continued to make my monthly payments. American Education Service continued to send me monthly statements for this loan.
My daughter filed bankruptcy in XXXX. I called American Education Services to let them know she had filed bankruptcy and want to make sure they knew I would continue making my monthly payments. The representative informed that it was my obligation to continue making the monthly payments since I wasnt the one that file bankruptcy. This wasnt an issue for me since that was my intent.
In XXXX of XXXX I received a call from a collection Agency informing me that the student loan I co-signed for was in collections and payment is due in full. I thought this was a fraudulent call because the loan was on auto pay. I checked my account and the payment was coming out of my account. I thought the call was fraudulent. I got another call concerning this a week later. I asked the representative for documentation concerning the loan. I followed up with American Education Service and was told the loan was transferred because my daughter was in bankruptcy.
I was never notified that the student loan was being transferred. When I asked the representative at American Education Service why I didnt receive notification. I was told it was because my daughter filed bankruptcy and they are not allowed to send out information to collect a debt.
When I asked what they did with my monthly payments, I was told that the payments were being sent back to my daughter. I was so confused since they have it on record that I am making the monthly payment and it was coming out of my checking account. Then I followed up with the request that they continue accepting my monthly payments because I dont want my credit to be impacted by this. I was told that it was already reported to the credit report as a charge off account. That if I continued to make the payments it would be sent to my daughter because they no longer service the account. I was completely shocked. I was trying to make my payments but being told that they would not accept them.
In conclusion, I took ownership of fulfilling my obligation as a co-signer of this student loan. I was making payment from the time this loan became due. I didnt refuse to make the loan payments. It was the creditor that refused to accept my monthly payment. Now, I am being sued because of it. I feel that XXXX XXXX XXXX XXXX XXXX, placed my debt in collections to collect additional interest and fees. I would like to be made whole. I have lost 11 payments totaling {$1400.00}, been refused credit due to the student loan being in charged off and assessed additional fees due to their refusal to accept my payment. Since, the creditors mistake, I am requesting that this debt be forgiven.
LISTED BELOW ARE THE AREAS IN WHICH I FEEL I HAVE BEEN HARMED.
DELAYING POSTING PAYMENTS Even though I was making my monthly payments on time, I continued to get late payments assessed to my account and additional interest accrued when they refused to accept my payments. From XX/XX/XXXX XX/XX/XXXX American Education Servicer proceeded to send my monthly payments to my daughter even though their records indicated that I was paying the student loan debt. I was never informed of this by anyone until I called in XXXX of XXXX.
SERVICING TRANSFER It is my understanding that any public company that sales loans, assigns or transfer loans must provide notice to the customer when their loan is being sold, transferred or assigned to another company. The student loan I co-signed for was transferred without providing me with any notification.
CREDIT REPORTING They payments XXXX XXXX XXXX XXXX XXXX XXXX received from XX/XX/XXXX XX/XX/XXXX were not reported to the credit bureau as payments being made on time. Instead it was reported that my last monthly payment was XX/XX/XXXX and the account was in collections/charged off.
BANKRUPTCY FILING As indicated above my daughter filed Bankruptcy. It is my understanding that when a borrower files bankruptcy it only protects that individual. All collection activities against the borrower has to stop. However, Chapter XXXX automatic stay doesnt extend to the cosigner. The creditor is allowed to contact the co-signer to collect on the debt.
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11/21/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
To whom it may concern, Id like to report my current student loan lender, AES, of unfair practices and creating a false narrative in order to make me pay more money than what is actually owed. Originally this loan should have been settled along with my other private student loans back in XXXX.
Around mid-late XX/XX/XXXX, I started receiving phone calls from AES. They told me I owed around {$600.00} as payment for a student loan. I explained that all of my loans were settled through the courts and Ive been faithfully making monthly payments since the settlement. Their representative stated my school, XXXX XXXX University, had contacted them directly and personally on XX/XX/XXXX to inform them my estimated graduation date had changed to XX/XX/XXXX for this particular loan. She also mentioned a website called XXXX XXXX XXXX had me listed on there with the same estimated graduation date of XX/XX/XXXX. From there I asked the AES representative questions to which I could not get a direct answer.
These questions consisted of If my graduation date was XX/XX/XXXX, why would my school directly contact you XX/XX/XXXX to say my estimated graduation was XX/XX/XXXX?, How can AES grant me a forbearance I didnt request?, Why did my school contact you only in reference to that particular loan and not the others who were taken out within that same school year by the same company?, Why was this not apart of the original settlement since all the private loans were taken out within the same school year, what made this loan different from the others?, etc. I also asked why was I just now being notified by phone. The representative stated AES has been sending me notifications to a paperless inbox on their website. I told them I never opted for paperless communication, I always received letters in the mail for updates and request, and my phone never changed since I first had it back in XXXX.
As a matter of fact, the paper letters stopped coming way before I settled my case with National Collegiate Trust XXXX whom AES gave my loans too for collections ). As for AES, I always made sure they had up to date information so I could be notified of any changes. I asked the representative if I could have an extension on the billing due date since I didnt have the immediate funds. She stated I was not eligible. I was then advised to contact the original lender, XXXX XXXX to see what could be done for payment. I asked for a contact number, she would not give it to me. XX/XX/XXXX, I looked up my original loan information, called around, and was finally able to get in touch with XXXX XXXX student loan department. The only help they could offer was another forbearance, which I turned town. From there, I was sent to my local XXXXXXXX XXXX branch where I set up a one on one meeting to discuss my issue with the loan and possible repayment options.
The bank representative was unable to help me with repayment options due to the loan being in forbearance even though that was a mistake on AESs behalf. He gave me a number to their student loan investigation department and stated I would be eligible for refinancing within 3 months of payments in full. He also calculated the amount of additional interest accrued rom the forbearance from XXXX. This came up to over {$12000.00}.
The way this loan was handled was and is very unprofessional. Someone along the line made a huge mistake that is physically costing me additional money. I would like this investigated.
FYI, a brief loan history background : During the academic year XXXX, I took out a series of private loans during my freshman year at XXXX XXXX University due to me not being eligible for financial aid. All private loans originated from XXXX XXXX XXXX whose guarantor was XXXX. Once the recession hit, my private loans were all sold off to AES. AES did not abide by XXXX original contract and came after me for payments ( for all loans ) during my last year in college ( XXXX ). I graduated XX/XX/XXXX. I was working low level jobs and cold not make adequate payments. This forced my loans into default. From there the loans were given to National Collegiate Trust who sued me. I originally hired a lawyer through XXXX. I turned in all my loan documentation, including the one included in this letter. She ended up getting a new job while working with me and left the company in the middle of my case. From there, I located another lawyer who helped me settle. The debtor who I make my monthly payments too is XXXX XXXX XXXX XXXX. Since the settlement, Ive made payments faithfully. Attached is my personal documentation, XXXX XXXX XXXX documentation, and documentation directly from AES.
In reference to this loan XX/XX/XXXX the loan went into repayment status, XX/XX/XXXX the loan went into deferrement, XX/XX/XXXX the grace period ended.
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03/09/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have written the following complaint to the department of Education. My wife XXXX XXXX and XXXX XXXX XXXX both qualify for the PSLF program. The department of education says we need to re-consolidate into Fedloan Servicing. However, Fedloan Servicing denied our application because it is a spousal consolidation loan through XXXX right now. Both XXXX XXXX XXXX and Fedloans Servicing have given us a XXXX XXXX. XXXX currently is the servicer of our loans. Our loans are XXXX loans that we were advised to consolidate in a spousal consolidation. We have made over XXXX payments ( only XXXX are required for PSLF ) both while both working at a qualified school ( employer ) on the Public Student Loan Forgiveness approved list. If these loans were not consolidated in a Spousal consolidation they said they would easily do the consolidation. We have met the requirements, and our loans are not private students loans but are held XXXX by companies that are not implementing the XXXX program to qualified borrowers. It is discriminatory that this is happening just because we are married and consolidated.
LETTER sent in our complaint : Michigan Department of Education, Federal Loan Servicer : We are sending our Public Service Loan Forgiveness forms in jointly. The reason for this joint submission is that we are both Public School Teachers at qualifying districts. Our XXXX loans are consolidated jointly currently with XXXX and when we tried to reconsolidate, as the federal site advises, with Fedloan Servicing our consolidation was canceled. After many hours on hold we were advised by Fedloan Servicing to send our PSLF forms in together with a letter of explanation to avoid having it rejected.
We have made the required XXXX payments to qualify for the forgiveness and more than XXXX additional payments in the past years. We are very thankful this program exists and are faithful public servants that are trying to ensure we follow this process to the letter as best we can. There is not a process clearly stated on the website for a previous spousal consolidation loan to go through the XXXX program even though we both clearly qualify on all criteria.
I was able to complete the form for myself using the PSLF tool ( XXXX XXXX ). However, XXXX XXXX had to complete the form by hand because her account does not even show a loan balance due to the joint consolidation on our loans. This spousal consolidation was the route that the loan servicer advised us to do that was servicing many federal student loans. XXXX told me the loans can not be unconsolidated and XXXX XXXX told me they can not consolidate a joint spouse consolidation loan.
I included the payment history I have records of from XXXX.
I hope that by sending these in together it will expedite the process of XXXX. Thank you for all you do.
Sincerely, XXXX XXXX XXXX XXXX : _________________________________________ Date : ____________________ XXXX XXXX XXXX XXXX : _________________________________________ Date : _____________________ XXXX information showing that we qualify for XXXX : XXXX : XXXX This is the copied and pasted content from there : I have a joint Direct Consolidation Loan that I obtained with my spouse. Can we receive XXXX XXXX XXXX XXXX ( XXXX )?
REPAYING LOANS Yes, but to receive forgiveness of the entire remaining balance of the loanafter making XXXX qualifying paymentsboth you and your spouse must have been employed full-time by a qualifying employer at the time each payment was made. If only XXXX of you met the employment requirement, only the portion of the remaining balance attributable to the original loans of that individual would be forgiven.
For example, if you were employed full-time by a qualifying employer when each of the required XXXX payments was made, but your spouse never worked for a qualifying employer or worked for a qualifying employer only when some of the payments were made, the amount forgiven after the XXXX qualifying payment would be the remaining balance of the loan attributable to the loans you originally received that were paid off by the joint consolidation loan. Both you and your spouse would remain responsible for repaying the remaining balance of the loan that is attributable to the loans your spouse originally received.
You cant receive forgiveness of a joint Direct Consolidation Loan by combining payments made when only you met the employment requirement with payments made while only your spouse met the employment requirement. For example, if only you were working for a qualifying employer when XXXX payments were made and only your spouse was working for a qualifying employer when XXXX payments were made, the payments can not be combined to count as XXXX qualifying payments that would make the loan eligible for XXXX.
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07/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Based upon correspondence I have received from Fed Loan Servicing ; they do not accurately indicate what my principal balance should be. From the most recent correspondence I have received from Fed Loan Servicing, my principal loan balances do not reflect payments I previously made with previous loan holders. What I am expecting Fed Loan Servicing to do is acknowledge payments rendered to my former loan holders, American Education Services and XXXX XXXX XXXX XXXX. Acknowledgement means to me, if I submitted payment towards the principal balances with my former student loan holders, then the principal balances should decrease as a result. Given that the former student loan holders cashed the checks, each one of these financial institutions have a responsibility to show that the money was applied to the principal balances and as a result, monies should begin to decrease as I receive credit towards paying towards this student loan debt. Further the former financial institution student loan holders have a responsibility to accurately report to each loan holder what is truly owed by the student loan holder. After Collection/Payment History Reports are reviewed, employees of all former student loan holders then have a responsibility to accurately report to new loan holders what is truly owed on the principal balance accounts. It seems as if only after I write a letter, do I receive paper work indicating an adjustment has been made to my account. If an adjustment was made to my account, because they acknowledged several payments were received, then another adjustment needs to be made acknowledging all of the payments I have rendered in the past twelve months to all three loan holders because at this time, correspondence I have received from Fed Loan Servicing does not acknowledge via the principal balance all monies that I have indeed paid and they indeed have cashed. It is to this end I am requesting the following information Pursuant to 15 U.S. CODE 1692G. I requested FED Loan Servicing to submit validation of the balances owed on all accounts. Additionally, I am requesting the following information : A copy of my payment collection financial transaction history report during the entire time Financial Loan Servicing has been my loan holder. I am requesting in writing to receive the amount of monies ( principal balances on both loans ) your financial institution received as a report that I owed on these student loans from XXXX XXXX XXXX XXXX, the loan holder who began sending written correspondence as of XXXX 2016 indicating they were the new loan holder in reference to my student leans. I am requesting correspondence from Fed Loan Servicing that indicates all payments I have made.
I am requesting correspondence from Fed Loan Servicing detailing why an adjustment was made to my account and when an adjustment will be made reflecting payments rendered. I want to be able to ensure the written letters I received and maintain dating over a year ago from all three financial student loan institutions, American Education Services, XXXX XXXX XXXX XXXX and Fed Loan Servicing is indeed what was reported to all loan holders. It would seem to me to be rather simple to resolve this matter. It should begin with a level of collaboration with all three institutions, a review of records/reports of rendered student loans payments, a review of reported principal amounts due on all accounts by previous loan holders, and a review of the amount that I received in writing that was due on the account including collection fees. The sum balance owed should all match, align with canceled checks and align with written correspondence I have from AES, XXXX and Fed Loan Servicing. My name and address are detailed above and my SS # ends in XXXX. I appreciate your due diligence in providing me with the requested information as I am entitled to receive it. If I paid money towards my federal student loans with current and previous loan holders, these financial institutions have a responsibility to accurately report what is actually owed to new loan holders. I have proof of what I have paid. These financial discrepancies should not exist. I believethat they may exist because employees who work at Fed Loan Servicing and perhaps even the former loan institutions ( XXXX & American Education Services ) are colluding with one another to ensure I will overpay and they will reap the benefits as a result of over payment. And I believe the Private Investigator who has been harassing and illegally engaging in surveillance is helping to facilitate this process in order to cause financial ruin. These financial institutions are not accurately reporting what I have paid so I will have to pay more. I refuse to do that ; it is unlawful to require someone to do so.
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04/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I accrued around $ XXXX in multiple loans serviced by FedLoan in XXXX while I was pursing my XXXX XXXX XXXX in XXXX XXXX at XXXX University XXXX The way these loans were disbursed is that I would receive a new loan each semester based on my financial needs for that semester. Ultimately this ended up in me having several different loans within a short period of time. Upon graduating and entering the workforce I began making payments. My goal was to my payments as high as I could afford to help pay them off faster. Since all of these loans were under the same account I only had to make " one '' payment which would be applied to all of the loans. I took some periods of forbearance when I was making moves between jobs and the loan servicers told me how easy it was to simply take forbearance as needed. I kept these periods to a minimum just as much as I needed to recover from moving expenses.
It wasn't for several years that I stopped to take a closer look at the handling of my payments. Not having had experience with significant debt, it was not until a later stage in my life that I realized that FedLoan had been taking my one monthly payment and spreading it out across all of my multiple loans. As a result I was barely making an indent in any one loan and simply paying interest for all of these years. When I realized how they were handling my loans I began to dig deeper and spoke to representatives to find out that I could now choose how my monthly payments were applied to various loans. At this point I chose to focus my efforts on one loan at a time to pay down the one with highest interest while keeping the others in good standing. I began to make some progress in my loan repayment but it was very discouraging to realize that I'd already paid around $ XXXX over the years only to have my principal balance be higher than when I started.
Today with all of the federal government 's talk about student loans, I revisited my payment history and have found that I've paid {$42000.00} of which {$19000.00} has been applied towards my principal and {$23000.00} to interest.
I am filing this complaint because I believe the loan servicer to be predatory and reckless in the handling of my payments. Any reasonable loan counselor would have realized it best to apply my payments to ONE loan at a time. In my opinion since there was ONE servicer of my loans which were all under the same account they should have recognized that I was making my payments and therefore kept all loans in good standing while focusing repayments to one loan to help me recover from the debt in the most efficient way possible. Instead they chose to apply my payments across all loans, very possibly intentionally choosing to keep me in debt for as long as possible.
When I realized what had been happening those first several years I reached out to FedLoan to speak to them about this. I spoke to them so many times and escalated my concerns. Ultimately I was told that I ended up speaking to the highest person I could reach and even they were of no help to me. They scolded me, lectured me about being responsible with my payments. They told me that they had to help their own children with student loans. They told me that I should look into loan consolidation with an outside party. To me, this signals a major flaw in the system if the employees themselves are unable to provide any real guidance to succeed within their own system.
Personally I have ZERO PROBLEM paying back any debt I owe. However, I feel that the federal student loan program has failed many people in many ways. In my experience the loan servicer was XXXX and XXXX with the handling of the payments. I feel that to some extent I should receive forgiveness for some of my loans. I understand the principals between accruing interest and such, so I realize that I would've have always paid over the original $ XXXX however I shouldn't have paid over $ XXXX at this point and STILL OWE $ XXXX. I am at a point in my life now where I am married, I have XXXX children, and until the pandemic was working full-time. Even with myself and my husband both working full-time we can not afford to purchase a home for ourselves. The pandemic required me to quit my job and be home with my children as school when into virtual mode and now we have to go into our savings each month to make ends meet. I feel that I have done the best with my circumstances in my student loans up to this time and the idea of still owing $ XXXX when payments resume is gross to me.
My hope and plea is that there is an individual on the other side reading this complaint and recognizes that perhaps there is something to what I am complaining about and can look into my situation further. Thank you for your time and consideration.
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10/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX my federal student loans were transferred to the loan servicer, XXXX XXXX, after I completed and submitted a PSLF application to start enter into the program. I am a legal services attorney and have been employed in legal services for the past 5 years. Under the PSLF program, after 10 years of on-time monthly payments, the balance of my federal student loans will be eligible for forgiveness. Prior to submitting my PSLF application, my federal student loans were handled by XXXX. For the last 5 years I have been enrolled in a IBR-payment program and make my monthly payments using a XXXX XXXX XXXX I received from two terms of XXXX XXXX. The XXXX XXXX XXXX can only be used to pay for current education expenses or to pay off your federal student loans. Generally, it takes longer for the loan servicing companies to process and apply a monthly loan payment from the XXXX XXXX XXXX than it does if you make the payment with your bank account. However, in exchange for earning only a yearly stipend of {$18000.00} during my year-long term in XXXX, I received a $ XXXX education award. This is what you get in exchange for serving your country. I was told I could use this award to pay off my federal student loans that I took out to attend XXXX XXXX. And, in exchange for serving your country and the public as a XXXX XXXX XXXX working at a XXXX, I am eligible for the PSLF program.
XXXX typically took about 2-7 business days to apply my payment to my student loan account after Iogged on to the XXXX portal to request that a payment be sent to XXXX for my monthly student loans.
XXXX XXXX ; however, is taking anywhere from 13-20 business days to apply a payment to my account from the date that I create a request in the XXXX portal to pay my monthly student loan payment. This has resulted in my account being marked " delinquent '' several times and in the month of XX/XX/XXXX, because my payment was applied too late to my account by XXXX XXXX, I am not eligible for PSLF for that month - even though I " paid '' my monthly student loan before the due date. XXXX XXXX took 20 business days to accept and post the payment from XXXX, which resulted in my account being marked " late '' and ineligible for PSLF for the month of XX/XX/XXXX.
I called XXXX XXXX to ask them about this. They told me it is their policy to take 7-12 business days to accept a payment from XXXX and another 7-12 business days to actually apply it to the account. They said that is just the way it is because they have too much work to do and I just need to understand that.
I disagree. I do n't understand how a government program designed to encourage new lawyers to serve the public good ( XXXX ) in exchange for a small education award to help you pay off your law school federal student loans can be mishandled by the sole loan servicing for individuals working in the non profit and public service world to help others and to benefit the public. If XXXX XXXX has too much work to do, then they need to hire more staff. It should n't be at the expense of the consumer. Now, XXXX XXXX is telling me that yes, I am ineligible for PSLF for XX/XX/XXXX. I do n't think I should be, because I did what I was supposed to do and on-time. Further, I asked XXXX XXXX whether they let borrowers and consumers know about their backlog and lengthy processing time for XXXX, and they said they do not.
Now that I do know that XXXX XXXX has a problem servicing loans and applying payments in a timely way, I make my requests on the XXXX portal 1+ month in advance - which, could cause additional problems if XXXX XXXX processes my payment more quickly, then the next month 's due payment will not yet have processed - meaning that I will have used my XXXX award to pay 2x the interest to XXXX XXXX in one month, rather than having it count towards two monthly payments.
As you will see in the attached documents, I have created 4 loan payment requests on the XXXX portal since my loan was transferred to XXXX XXXX onXX/XX/XXXX. I have created payment requests on XX/XX/XXXX ; XX/XX/XXXX ; XX/XX/XXXX ; and XX/XX/XXXX. All 4 of those payments requests show a modified date on the XXXX portal - this is the date the servicing institution accepted the payment. Only 2 of those payments have been applied to my account on XXXX XXXX Below is the breakdown : 1. XX/XX/XXXX ( created ) ; XX/XX/XXXX ( modified ) ; XX/XX/XXXX ( applied to account ) 2. XX/XX/XXXX ( created ) ; XX/XX/XXXX ( modified ) ; XX/XX/XXXX ( applied to account ) 3. XX/XX/XXXX ( created ) ; 9/28/2017 ( modified ) ;??? ( has not been applied to account - and my account is in delinquent status once again as a result ) 4. XX/XX/XXXX ( created ) ; XX/XX/XXXX ( modified ) ;??? ( has not been applied to account )
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05/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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As of XXXX of this year ( XXXX ) I was with FedLoan Servicing Student Loan company because I was enrolled in XXXX. In that month, I found out I got a new job outside of public service. I had recently been notified by FedLoan that my IDR plan monthly amount was going to double, and the amount was going to be tough. Since I was no longer going to be in PSLF, I called FedLoan on XX/XX/XXXX to see what other payment options there were. I spoke with a man who told me about my options and I selected the Extended Graduated plan. He told me I was instantly approved for the new plan. At no point in our conversation did he tell me that by choosing a new plan I may be subject to a system-generated delinquency forbearance that came with the consequence of capitalizing ALL interest from the life of my loans. At the end of the call, I asked about the current payment due and noted it was a lot. He said no problem we can skip the month. I then heard typing and a minute or two later he said he had submitted a forbearance request for me. Now I understand the consequences of forbearance and I told him that was not what I wanted and requested that he cancel the application. He said he did and then I confirmed that the current charge for {$610.00} would be auto-debited on schedule ( XX/XX/XXXX ), and my new payment amount would start next month. He told me I was correct and we ended the call. A few weeks later I received a letter stating that $ 8,000+ interest was going to be capitalized to my principal balance. I called back before that was supposed to happen ( XX/XX/XXXX I believe was when I called ), and spoke to a woman. I explained the situation and that the forbearance must have not been correctly canceled by the last person. She pulled up my account and saw that the previous call notes stated that the forbearance should have been canceled. So she agreed that it was a mistake. I confirmed with her that the forbearance would be removed, and the interest would not capitalize. She verbally confirmed this was true and that the XXXX payment of about {$610.00} would be put on my account to pay. We ended the call. This last weekend I was reviewing my account as my monthly payment was upcoming. I noticed the monthly payment increased by about {$20.00}, the {$610.00} from XXXX was not on my bill and that all the interest had still been capitalized to my principle balance. I called back yesterday ( XX/XX/XXXX ) and spoke with a rep named XXXX and a supervisor named XXXX. When I first spoke with XXXX I explained my previous two calls and asked to get this fixed. She said she needed to put me on hold and look something up. She then got back on the phone and told me it was system-generated delinquency forbearance and there was nothing I could do about it. I asked to speak to a supervisor, which was XXXX. XXXX told me XXXX was correct and there was nothing I could do. I asked her what the companys responsibility is of informing me of this, and she said its in my MPN. I looked this up and I see that they are allowed to put me on forbearance in the event of changing a plan to keep my account current, but thats all it says. There is no information about my rights to know this or be specifically told I was being put on delinquency forbearance. So, my question is should they have informed that this was part of the process and should they have put in specific writing the forbearance I was on? I was not told until my third call that this was the case nor did I receive any written communication about this other than the interest notification that did not specifically note the reasons in my case ( it just listed possible reasons that the interest would be capitalizing ). I also have no written documentation that I was ever put on this delinquency forbearance. In my first call, I told the gentleman that I could pay XXXX and he confirmed my payment would then update for XXXX because I was auto-approved. So I verbally told them I would not be delinquent, and could pay. How is it legal for them to do this without any notification to me until after the fact when I called? What is their responsibility as a result of incorrect information I received twice? Honestly I would have never changed my payment plan if I knew the consequence was going to be {$8000.00} of capitalized interest, which really comes out to more like $ 30,000+ over the life of the loan. I changed my plan in hopes of being able to save for a home down payment and chose the graduated plan because I knew I just needed a lower payment for a couple years. If I made a mistake here, I would hold myself responsible but I believe I was misinformed and then intentionally not provided information until it was too late. Do I have any rights here? Please advise.
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07/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This complaint is related to Fedloans our student loan servicer under contract by the Dept of Education. Unfortunately, this is not our first complaint against the company. Each year we re-apply per the program guidelines for our Repayment plan. Weve been with Fedloans since XX/XX/XXXX when our loans were transferred to them ( through no choice of our own ). It has been nothing short of a nightmare.
The current complaint relates to poor customer servicer and unreliable information being given as we try to repay our loan. Each year were required to re-certify our income for the recalculation of our student loan payment. Each year the process is unpredictable and frustrating due to the variety of guidance we are given by the servicer themselves. This year even though our financial situation hasnt changed thee experience has been horrible.
We re-applied using a form that has never reflected our unique situation. So like in the past 5 years I submitted a cover letter explaining our situation and that we have answered the form to the best of our knowledge. This year I inadvertently selected the wrong box on the form and was asked to correct the form which I immediately did and returned for the servicer. That sent us into three additional rounds of applications whereby we were given conflicting information by Fedloans providing us opposite guidance as to how to complete the form and what info to provide.
Our loan is a spousal consolidation loan and from my understanding they review both my income and that of my ex-wife ( although I was even told something different from one agent this year ). Not only has the guidance evolved this year but in recent years we were given alternating advice as to how to complete the form. This year after the first mistake was made ( admittedly by myself ) the servicers told us the following.
Round One- I submitted on the application on XX/XX/XXXX w
ith both my income and my ex wifes income with both our signatures. ( I mistakenly checked the wrong box on the form which didnt change the results of what we submitted ). In then end they got what they needed to do the calculation.
Round Two- I resubmitted my income on XX/XX/XXXX ( changed the wrong check box ) and my ex-wifes income and one application form.
Round Three- I was told to re-submit my income and signature on the application without my ex wifes info. I was told the payment would only consider my income ( like last year ) since my ex-wife has separate student loans of her own and because I signed the form as single. Resubmitted on XX/XX/XXXX Round Four- I was told to re-submit an application for myself and have my ex-wife submit an application separately with her income. ( The very same info was provided in the first round. ) The issue is still unresolved.
In each of these replies Ive attached a cover letter explaining the changes as directed by Fedloans staff and it doesnt seem to matter. Each time you speak to someone different, rather than having one rep assigned to solve your case. This business practice is absolutely ridiculous and found no where else in the consumer world. This has been standard practice for years. I asked a rep about this recently and she told me we can all answer any questions a borrower might have so you dont need to speak to a particular person. This strategy obviously does not work because either they are not taking notes in their system or the agents have different levels of expertise.
The frustration here is that we can not trust what the servicer tells us and even though our financial situation has not changed in recent years we go through this exercise with bad customer service and face uncertainty along the way. Of all our financial commitments this presents the most stress and uncertainty on an ongoing basis. Ive never even come close to having this experience with a market driven consumer product. With a mortgage or car payment you get your payment and can plan for the certainty for years. ( Not with federal student loans. ) These variations in application data can and have drastically alter what we pay in student loans from XXXX monthly to XXXX monthly which is a wide swing for a consumer product. Once our payment went from XXXX monthly to XXXX monthly even though our financial situation hadnt changed. Worse yet is we dont really know how they compute the payment amount. Calculators that are available on the Federal Student Aid website have never accurately depicted how our payment was calculated and Ive been told various things by customer service agents on the phone as illustrated in my current complaint. I have past written guidance from Fedloans that the servicer doesnt even follow - so nothing can be trusted.
PLEASE HELP US!!
XXXX XXXX XXXX
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06/27/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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To Whom It May Concern : XX/XX/XXXX I am writing this complaint in hopes that someone from your agency can intercede on my behalf with an ongoing problem with a debt collection agency. American Education Services is the company that bought my defaulted student loan on XX/XX/XXXX & have for almost a year been trying to collect on an alleged debt, even though I do not have a loan with them & they do not have accurate information on the alleged debt. The 1st repayment statement American Education Services sent on XX/XX/XXXX has an Estimated Unpaid Principle Balance of {$13000.00}, which means the balance isnt accurate. I have written to American Education Services twice, on XX/XX/XXXX and XX/XX/XXXX to validate the alleged debt, but to no avail. On XXXX XXXX, American Education Services sent back documents ( Financial Activity Summary ) that does not have the correct account number nor the correct outstanding balance & are missing 13 years of payment history because it states the loan was disbursed in XXXX. They have been violating FDCPA which was created to alleviate abusive, deceptive & unfair debt collection practices. They even sent a bill dated on XXXX day. Instead of sending account level documentation on the alleged debt, they sent a form on XXXX XXXX XXXX requesting I furnish them with my information which violates FDCPA 1692e ( 10 ). False representation of the character or amount of any debt is a violation of FDCPA 1692e ( 2a ). They do not have account level documentation & they are reporting incorrect information to the major credit reporting agencies. American Education Services sends me letters/billing statements twice a month, & the payment summaries include a current balance of {$13000.00} thats never updated to reflect the present balance of the alleged debt. The current balance is always the same amount of {$13000.00} on all of the billing statements. The billing summary is confusing, misleading & deceptive. They are also charging late fees & interest on the alleged debt that has the incorrect amount which violates FDCPA 1692f ( 1 ). American Education Services sent a letter on XXXX XXXX that states : Efforts will be taken to recover this debt & also states that each consumer reporting agency & your grantor have been notified of your late or missed payments. The letter goes on to state they will forward the loan & that the new owner can garnish my wages, offset tax refunds or assign it to the government for litigation. This is a clear violation of the FDCPA 1692e ( 4 ) and 1692e ( 5 ), threatening to take action when no action will be taken.
In addition to having incorrect accounting records, American Education Services has been reporting this information to XXXX, XXXX & XXXX. American Education Services started reporting on my credit report in XX/XX/XXXX, before they bought the defaulted debt on XX/XX/XXXX. I found these tradelines on my credit report in XXXX of XXXX. I have disputed this tradeline on all of my credit reports as it is incorrect. However, American Education Services always reports to the Credit Reporting Agencys that the tradeline is correct. This violates FDCPA 1692e ( 10 ) as a use of false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer. I have contacted the Credit Reporting Agencys numerous times to ask for the details of the investigation as it was not done thoroughly or correctly. Due to American Education Services incorrect accounting records that was furnished by American Education Services to the Credit Reporting Agencys, my credit score has dropped severely since XX/XX/XXXX from XXXX to XXXX as of today. What makes things worse is I am applying for a new apartment, & my credit score will get me denied. I have been trying to correct this matter with both American Education Services & the Credit Reporting Agencys and have become so stressed out due to the misinformation on my credit report. I have spent so much time, effort & money writing certified letters to dispute the incorrect information on my credit reports & am becoming emotionally despondent from the burdensome task. A poor credit score may deny me a better place to live, defame my character & severely limit employment opportunities. I have been losing sleep & my appetite has suffered due to the XXXX & XXXX because of this issue. American Education Services continues to take deceptive efforts to collect on this alleged debt by continuing to report incorrect information to the Credit Reporting Agencys which violates the FCRA. After almost a year of trying to resolve the matter, I am at my wits end.
I have enclosed documents for your reviewI Thank you greatly for your time, energy & assistance.
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10/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have made a total of 89 regular payments to my FedLoans, each of which the FedLoan agents told me would count towards the Public Service Loan Forgiveness plan for teachers. I have been a public school educator since the beginning of my career in XXXX and I communicated directly and intentionally with the FedLoan agents that I needed to be on the PSLF program from the outset, only to later find out that I was lied to and misguided by FedLoan and their agents. In addition, since the COVID-19 pandemic ( XXXX XXXX XXXX ), 21 additional payments have been applied to PSLF. Therefore under TEPSLF, 110 payments should be tracking for expected forgiveness.
FedLoan is only counting 61 payments for forgiveness under TEPSLF because they will not count any payments I made between XXXX because they say a. ) I was on the wrong plan ( a plan they put me on knowing I was/am a public educator ) and b. ) I consolidated my loans ( the consolidation occurred because they pressured me to do so with daily calls in which they said if I wanted all of my payments to count towards PSLF then I must consolidate ) Dishonest guidance and aggressive, predatory tactics from FedLoan agents have ruined my ability to stabilize my life and build a foundation with which to support my family, and I am still a public educator with an enormous amount of debt.
I have always been a public school educator and fully anticipated and communicated to the FedLoan agents from the outset and on several occasions that this was the case. FedLoan agents assured me that I was on the right plan and never told me that I was on the wrong plan. From the outset, I paid large amounts ( in the beginning I paid approximately {$450.00}, then {$850.00}, and now {$1300.00} per month ) toward my student loan debt and believed that every single one of my payments counted towards loan forgiveness. As late as XXXX, with three full years of loan payments completed, FedLoan agents directed me to consolidate loans that did not need to be consolidated and did not direct me to consolidate loans that required consolidation to be eligible for PSLF throughout the beginning years of loan repayment.
In addition, in XXXX, I received daily calls from FedLoan agents, pressuring me to consolidate all of my loans. I was confused and said that I just wanted to stay on my current PSLF plan ( that I had been erroneously told by FedLoan agents that I was on ). Every single time we discussed PSLF I explained that I needed each payment to count towards forgiveness. I was assured repeatedly that consolidation would not harm my current PSLF pathway and that all of my previous and future payments would continue to count for PSLF. The FedLoan agents never told me that my payments from XXXX were not counting for PSLF forgiveness on the pathway that they had directed me to take. The FedLoan agents instead stated that all payments before and after loan consolidation would continue to count.
The interest rate and compound interest are so high on these loans that I have literally paid {$110000.00} which is approximately {$50000.00} more than I initially borrowed and I still owe {$50000.00} to complete the loan payments.
By remaining with FedLoan and believing all of my payments were qualifying for PLSF due to the directives, misinformation, and lies provided by the FedLoan agents and their ongoing reassurance that the payments were counting, I have been unnecessarily harmed in the following ways : 1. For five years, XXXX, I made 34 full loan payments that are not being counted towards PSLF forgiveness, even though I followed the directives from FedLoan agents.
I have paid a large amount of interest and continue to do so, rather than switching to a less expensive loan with a reasonable interest rate because I believed I was on a qualifying PSLF plan, as directed and issued by PSLF loan agents, and I believed the loans would be forgiven after the 10 years of payments.
2. I have been unable to stabilize my own life due to misinformation from FedLoan agents, excessive interest, and extended payments on these loans- thus blocking my ability to buy a house, pay for my children 's college, contribute to retirement, etc.
3. These loans have literally ruined my life and I wish I had never taken them. Currently, I have approximately {$50000.00} left to pay ; I've already paid {$110000.00}, and I initially got a loan for around {$70000.00} for the entirety of my degree. I have paid more than my share, I have worked for more than 10 years as a public educator, and I am furious at FedLoan for misguiding me throughout this whole process and thereby disrupting and severely limiting my quality of life. My family has paid dearly for this unfair practice for years.
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01/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loan servicer, XXXX XXXX ( 1 ) does not have any payment history and other important servicing data for my loan prior to approximately XX/XX/XXXX, when servicing transferred to it, and has been servicing my loan based on incomplete and inaccurate information for more than a year without following up with the transferor servicer to obtain this information ; ( 2 ) disqualified me for my direct loan rebate on all my loans based on a payment that was 7 calendar days late in XX/XX/XXXX, more than 6 years after I began repayment of my loans and based on incomplete servicing information, even though only the first 12 payments after repayment may result in rebate disqualification ; ( 3 ) states that I have only made 2 qualifying repayments towards public service loan forgiveness, even though there are approximately 48 qualifying payments based on the employer certification form in its possession.
I have federal student loans, graduated from XXXX XXXX in XX/XX/XXXX, and have been in repayment since approximately early XX/XX/XXXX on an Income Based Repayment Plan. I have worked in qualifying public service since XX/XX/XXXX, although I have only submitted an employer certification for XX/XX/XXXX-XX/XX/XXXX. My recollection is that I have had at least four student loan servicers since I graduated. My loan transferred from XXXX to XXXX XXXX in approximately XX/XX/XXXX. I am current on my payments.
I received a letter from XXXX XXXX dated XX/XX/XXXX stating that I was disqualified from my Direct Loan Rebate on all of my loans based on a payment that was due on XX/XX/XXXX and paid on XX/XX/XXXX. See attached. The letter clearly states that loans may only be disqualified from the rebate program if one of the first 12 payments for the first 12 months the loans are in repayment are more than 6 calendar days late, which is consistent with the terms of my Direct Loans.
The first 12 months of my repayment on my direct loans was in approximately XXXX. Therefore, a payment that was 7 calendar days late in XXXX should not disqualify me for the rebate program, and XXXX XXXX rescinded my rebate in error.
When I called XXXX XXXX on XX/XX/XXXX to inform it that its rebate disqualification was in error, I was informed that XXXX XXXX did not have any payment information for my loan prior to approximately XX/XX/XXXX, when it began servicing them. XXXX XXXX claimed that it requested servicing data at the time of servicing transfer from the transferor servicer but never received it. It was clear from my conversation that XXXX XXXX had taken no additional steps to obtain the servicing data for my loan when it was not received or during the last year. XXXX XXXX further implied that it was my responsibility to ask it to re-request the servicing history for my loan, which suggests that it is XXXX XXXX XXXX policy not to take additional measures to obtain servicing data from transferor servicers when it is not initially received upon a servicing transfer.
I represent borrowers in mortgage servicing cases, and I am frankly shocked that any type of loan servicer, particularly one that services federal student loans, would service a loan for more than a year without past payment data and without taking measures to obtain this data. XXXX XXXX XXXX inaction is particularly alarming because it is the exclusive servicer for loans that potentially qualify for Public Service Loan Forgiveness, in which past payment history is critical for determining eligibility.
I believe that XXXX XXXX XXXX failure to obtain past servicing data for my loan has led it to make errors in my account and to communicate inaccurate information to me about my loans. My suspicion is that XXXX XXXX likely disqualified me for the rebate based on its mistaken assumption due to its obviously incomplete records that my loans began repayment in late XX/XX/XXXX rather than approx. XX/XX/XXXX. Moreover, XXXX XXXX has only credited two of my payments towards Public Service Loan Forgiveness, even though there are approximately 48 payments that correspond with the employer certification form it acknowledges it has in its possession. Again, XXXX XXXX XXXX response was that it was incumbent upon me, the borrower, to look for and inform it of its obvious servicing errors and ask it to request servicing data from the transferor servicer. XXXX XXXX seemed to take no responsibility for its failure to accurately service my loans based on complete information.
Given the number of student loans servicers I've had, I'm concerned about the lack of records regarding payments I've made since XX/XX/XXXX that should ultimately be credited towards student loan forgiveness, which I estimate I will be eligible for in XX/XX/XXXX.
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08/12/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This student loan pertains to Loan Sequence # XXXX, XXXX, disbursed by XXXX XXXX XXXX, in XX/XX/XXXX. To date, XXXX has changed name, to XXXX XXXX, which I believe again, has changed to another name which I do not know yet. I called XXXX XXXX XXXX, Tel. # ( XXXX ) 3 weeks ago in XX/XX/XXXX, to complain about the overdue charges of more that, {$1400.00} out of the current principal balance of {$30000.00}. I asked them to evaluate and verify all our payments that were submitted since, XX/XX/XXXX, because this specific private student loan sequence # XXXX were paid ahead or in advance. It resulted to being paid ahead, or advance because AES, did not pay or recorded any payment to each individual student loan, that AES were servicing before it defaulted and were charged off by AES in year XXXX. One of the student loan was acquired by XXXX XXXX XXXX XXXX XXXX, as of the moment, this collection agency is making our life in America miserable, we are in hopeless financial condition, because of the default judgment that was filed by XXXX XXXX, of XXXX XXXX XXXX XXXX XXXX of XXXX XXXX. The 3 others student loans became defaulted because of no record of payment posted, but AES received our money to pay for each of the student loan, that AES was servicing during the time in XXXX to XXXX AES did not call our attention, they continued recording our payment into this loan sequence # XXXX, and no payment was recorded in other loans, although AES XXXX received all the payment to each of the individual student loans. My Son XXXX has also filed a complain, in XX/XX/XXXX, but his complain is about XXXX XXXX XXXX XXXX XXXX XXXX XXXX, pertaining to one private student that no record of payment was made by AES, so they discharged the student loan, and were put to a default judgment without the borrower and co-signer knowledge. This is one proof, that supports that XX/XX/XXXX, was paid ahead, and all our payment was recorded under this disbursed loan XX/XX/XXXX, sequence # XXXX. As a result all our payment were compounded remitted and paid to XXXX XXXX XXXX Student Loan. That is why I am requesting to evaluate this student loan disburse in XX/XX/XXXX, loan sequence # XXXX, because this is where all the monies were paid. This loan sequence # XXXX, actually was the root of all our private student loans problem, the inefficient, chaotic and mismanaged recording and submission of our payment to XXXX XXXX XXXX by American Education Services. I would like to state a fact, that when our circumstances improved above buying our food, and the scarce ability to pay our financial obligation, we started paying religiously even up to this writing. But it is sad, to think and really a serious financial despondency of our family, that even our food money is being used to pay for all our student loans, because we want to honor the contract of our student loan. But we would like to ask your help, it has been four 4 years that we have been writing a complain to your office, until now we have not found alleviation to our misery. This amount of {$1400.00} have accrued since XXXX XXXX, because AES, have started billing us the amount of {$300.00}, which we could not afford, so now it accumulated to this more than {$1400.00}. I used to be paying {$150.00} a month, because we were in paid ahead status or in advance of the payment to this loan sequence # XXXX, disburse in XX/XX/XXXX. But, AES suddenly imposed on us this amount of {$300.00} every month so it accumulated to this amount of $ 1,400.00+ because we did not have the means to pay. This is excluding to the current monthly payment of {$360.00}, to the current balance payable of {$30000.00}.
I would like request that AES evaluate and adjust this student loan sequence # XXXX, XX/XX/XXXX, for all the monies paid ahead status or advance payment from XXXX to XXXX. I would like to request that this paid ahead status be adjusted so that the overdue amount of {$1400.00} can be erased and my monthly payment be lowered. I have sent you 8 pages of supporting documents, and the No. 1 page clearly reflected the original amount of this loan sequence # XXXX, disbursed XX/XX/XXXX, it went to the balance of {$22000.00}. When all of our private student loans except the XXXX loan, which was recently added in XX/XX/XXXX, all the amount was identical which ranges from {$33000.00} +, why this loan sequence # XXXX, just an amount of {$22000.00}, because it became paid in advance or paid ahead in year XXXX to XXXX which I stated in this letter, that all our payment were not paid to the individual student loan but to this loan only sequence # XXXX, that is why it became XXXX, XXXX as opposed to in comparison to our other student loans which still ranges from {$33000.00} up.
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02/06/2018 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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In XX/XX/XXXX I received a call from the XXXX XXXX XXXX XXXX XXXX XXXX , XXXX. whom got my information from XXXX XXXX XXXX, XXXX. Before this phone call I have never heard of them before. They stated that I owed {$63000.00} for a private student loan and asked me how I wanted to pay this debt. I had asked them which student loan they were referring to as I had been paying my loans for which I was getting statements for, they stated XXXX ( XXXX ). I then proceeded to tell them that I did not receive any sort of billing statements to my address from this loan and my co-signer also did not receive any form of billing statements. They stated to claim that they sent statements to both addresses. Along with not receiving any sort of statements for repayment, I also did not receive any sort of notifications from the original loan ( XXXX ) that my in school deferment had ended and my loan went into repayment. Also I did not receive any sort of notification from the original Loan that they handing over my loan to XXXX XXXX, and they did not notify me of this either. When I asked for my billing statements from XX/XX/XXXX to present, they continued to ask for money, even after i said i did not have. I agreed to pay a minimum amount for one month in order to set up some sort of payment plan in the amount of {$520.00} and asked for a confirmation of payment immediately. I called on 3 different occasions after this payment asking for my confirmation, which i received exactly one month later when they called again asking for more money, and i told them the same thing that we do not have the amount they are asking. Again asking for all my billing statement from XX/XX/XXXX to present, they refused. Today my co-signer received a call demanding a payment of {$1100.00} by tomorrow. With only one source of income my co-signer could not afford to pay it, and the collection agency ran my co-signer 's credit report without her knowledge or consent to see what lines of credit she had available to make this payment immediately, thus her social security number that they had on file was used for this illegally without her knowledge to serve their purpose. As a consumer we have the right to our statements from XX/XX/XXXX which is when they claim that this loan went into repayment to present to know what our minimum payment should have been. I also did not get any sort of correspondence that my loan is being transferred from XXXX to XXXX to XXXX XXXX XXXX for collections. By not sending me statements, I lost the opportunity to refinance this loan at the time when repayment supposedly began thus collecting a larger amount of debt on interest and late payments. If they had sent statements to both addresses they had, at least one of us ( either me or my co-signer ) should have received them. The fact that none of us received statements and I received statements from all other loans and credit cards irregardless of when I moved ( my address was always changed with the post office ) just proves the point that they actually did not send any physical statements. The collection agency basically said that since this was a private loan in collections now, therefor I can't get my statements anymore or something along those lines. I have a private loan with XXXX XXXX which is now under XXXX and XXXX XXXX had notified me that my private loan is being transferred to XXXX and I will be receiving a repayment statements from XXXX and not XXXX XXXX from now on. With XXXX I was not given this sort of notification.
As a consumer, I feel like the lack of correspondence from this loan company has put me a huge financial set back and accumulated unnecessary interest and late payment fees that I could have avoided if I had only received my statements when the loan went into repayment in XX/XX/XXXX. If they had sent statements to me and I was missing payments, they should have had other form of correspondence such as phone calls. Neither my co-signer or I received any phone calls that our payments are late or that our loan went into repayment.
The collections is asking us to blindly pay this debt without even providing us proof of statements after asking them numerous times. They continue to harass and threaten us stating if we don't pay this immediately, they will report it to credit bureau. They call my co-signer at her work on a daily basis demanding money and not willing to work with us to come up with a reasonable affordable payment plan.
I am still in school and work only part time with a minimal paying job which is negligible income. My co-signer is the only one working in her household as her husband recently lost job and underwent a XXXX XXXX thus has accumulated medical expenses as well.
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08/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I am trying to get a PSLF eligibility tracking statement. This has been an ongoing problem for over a year. I have detailed the events for your review.
XX/XX/XXXX I receive my PSLF eligibility tracking statement. The dates on the tracking are incorrect. I email XXXX, notify them of the error, and request that they contact me to tell me they are working on getting the dates corrected.
( no response ) XX/XX/XXXX I call XXXX to check on whether the dates have been corrected. I am told to call back in XXXX.
XX/XX/XXXX I call XXXX and am told the dates have been corrected.
XX/XX/XXXX My employer submits my annual PSLF certification form.
XX/XX/XXXX I receive two letters confirming receipt of my PSLF certification form. Both letters have incorrect dates.
XX/XX/XXXX I email XXXX notifying them of the error and requesting that I get written confirmation that the dates had been properly corrected.
XX/XX/XXXX I receive a response by email from XXXX at XXXX. It in no way acknowledges the error in the dates or suggests that anything is being done to correct the dates. XXXX has not read my email.
XX/XX/XXXX I email XXXX requesting confirmation that the dates on my PSLF tracking have been corrected.
XX/XX/XXXX I receive a response by email from XXXX listing the dates on my account without acknowledging my complaint that the dates are incorrect.
XX/XX/XXXX I email XXXX repeating that the dates they have are incorrect. I again request that the dates be corrected.
( no response ) XX/XX/XXXX I email XXXX XXXX again requesting that the dates be corrected.
( no response ) XX/XX/XXXX I email XXXX XXXX again requesting that the dates be corrected.
( no response ) XX/XX/XXXX I send another email to XXXX ( not XXXX specifically ) requesting that the dates on my account be corrected.
XX/XX/XXXX I receive an email from XXXX at XXXX. I am told for the first time that XXXX contacted my employer on XX/XX/XXXX and was given the incorrect dates by my employer.
XX/XX/XXXX I contact my employer. The Time & Leave department confirms that an employee accidentally gave incorrect dates to XXXX on XX/XX/XXXX. The head of the department calls XXXX to submit the correct dates.
XX/XX/XXXX I email XXXX at XXXX requesting confirmation that the dates have now been corrected and that I receive an updated PSLF eligibility tracking statement.
XX/XX/XXXX I receive an email from XXXX at XXXX. She does not acknowledge the error in the dates or that any correction has been made. She says that my PSLF certification dates are under review and that I should get an update in 15 business days.
XX/XX/XXXX I email XXXX again trying to confirm if the dates have been corrected.
( no response ) XX/XX/XXXX I receive two letters. The first certifies my current employment, but does not acknowledge my previous qualifying employment. The second letter says that my employment does not qualify for PSLF and provides no dates.
XX/XX/XXXX I email my employer. The head of the Time & Leave department again contacts XXXX to make sure they have the correct dates of my employment. He is told that I should expect confirmation of the correction in 7-10 business days.
XX/XX/XXXX I receive a letter from XXXX. It lists dates that I knew I did not qualify for PSLF and says that they don't qualify for PSLF. It does not acknowledge the previously listed incorrect dates or confirm that the correct dates are on my account.
XX/XX/XXXX I call XXXX. I am given verbal confirmation that the dates on my account are correct. I request a PSLF eligibility tracking statement so that I have confirmation in writing that my account has been corrected. I am told to expect it in 90 days, but that it should be sooner because one was already produced last XXXX - it simply needs to be corrected.
( I do not receiving tracking statement ) XX/XX/XXXX I call XXXX. I ask when I can expect to receive my PSLF eligibility tracking statement. I am told they don't really know, it could take 120 days. I explain that I have been trying to get this fixed since last XXXX and I do not understand why there have been so many delays. I am transferred to a supervisor who says the statement is under review and I should receive it by XX/XX/XXXX. He states that he will send an email to try to get it expedited.
( I do not receive tracking statement ) XX/XX/XXXX I call XXXX. I am told the PSLF tracking statement is still under review. I am given no idea when I can ever expect to receive this record of my account. I tell them that I am submitting a CFPB complaint. They say they will send another email to expedite it. I explain that they did that in XXXX and it didn't get me anywhere.
XX/XX/XXXX I am submitting my CFPB complaint.
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10/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was informed on XX/XX/XXXX by an agent from XXXX that I had unknowingly forfeited all of my qualifying payments towards public service loan forgiveness because I had consolidated my direct loans after receiving incorrect information from one of XXXX agents. I had been paying towards my public service loan forgiveness with XXXX XXXX since XXXX and have documentation of all Employer Certification Forms during that time period, as well as all documentation of the approximately 5 years of qualifying payments made.
I contacted XXXX on XX/XX/XXXX to get a confirmation of how many qualifying payments I had made since XXXX. I generally call my loan servicers to get information because I find it more efficient to speak with an actual person than to navigate their website or email portal. The first agent I spoke to informed me that I had no qualifying payments because I had just consolidated my loans in XXXX and thus no payments had been made yet. This was shocking to me because I was informed during a previous phone call in XXXX that once my consolidation was complete I would receive information about how many qualifying payments I had made between XXXX and XXXX. The first agent I spoke to then directed me to her supervisor, agent # XXXX. I explained that I consolidated my loans to XXXX after receiving bad information from one of XXXX XXXX agents when I had called and had a lengthy conversation with agent # XXXX on XX/XX/XXXX. The managing agent I spoke to on XX/XX/XXXX, # XXXX told me that they have no record of this conversation that I had with the agent # XXXX.
I had initially called XXXX in XXXX because I had uploaded four separate Employment Certification forms beginning in XX/XX/XXXX through XX/XX/XXXX to their website documenting that I had worked at PSLF qualified employers from XXXX to XXXX but had not received confirmation or correspondence from XXXX that they received these documents. When I spoke to the agent # XXXX she had informed me that she saw all of my Employment Documents uploaded ( they have since disappeared from my XXXX portal ). During this phone call in XXXX it was conveyed to me that in order to calculate the number of qualifying payments I had made towards PSLF I was required to consolidate my loans with XXXX. I was not informed that by consolidating my loans I would be forfeiting the 5 years of qualifying payments I had made towards PSLF via XXXX XXXX. As I mentioned above, I was assured, that after the consolidation was completed, the number of qualifying payments I had made previously would be calculated and I would be informed of where I was in the payment process in relation to the 120 qualifying payments. I was also informed during this call that in order to make my indirect loans through AES qualify for PSLF I would have to consolidate them. Again, I was not informed during this phone call that by consolidating my direct loans, I would be forfeiting my 5 years of qualifying payments made through XXXX XXXX. I simply assumed that because I was instructed by XXXX XXXX via email on XX/XX/XXXX, to contact XXXX for information regarding the number of qualifying payments I had made that XXXX were the servicers of the program. I also did not assume that the information I was provided by agent # XXXX in XXXX was incorrect or incomplete. So after receiving this faulty and incomplete information from agent # XXXX on XX/XX/XXXX, and against my best interest, I went ahead with my consolidation with XXXX.
The reason that I had called in XXXX, was simply to understand how many qualifying payments I had made and would have never consolidated my loans had I known that I would be forfeiting the qualifying payments I had already made on these loans. It was against my best interest to consolidate because I still have two loan servicers AND have to start over in making qualifying payments towards PSLF. In fact, I was informed by XXXX XXXX # XXXX during our most recent phone conversation on XX/XX/XXXX, that I did the opposite of what I should have done. A reasonable person would NOT have consolidated their loans with the outcome that I have had : I still have two loan servicers, I forfeit approximately 5 years of payments towards forgiveness, and the interest rate is only minimally better than it was with XXXX XXXX. I have worked diligently to make my loan payments on time since XXXX, I have resubmitted income-based repayment paperwork diligently, and proactively communicated with loan servicers to ensure that I can make payments and understand the programs I am enrolled in. Because I was provided incorrect and damaging information by XXXX agent # XXXX, I simply want XXXX to honor the 5 years of qualifying payments I have made towards PSLF.
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07/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received a letter in my online XXXX XXXX inbox ( incidentally, a ridiculous way of receiving communications -- have to log-in to see any and all important statements / letters concerning my account ) on XX/XX/2018 stating that I need to recertify by income based repayment pan by XX/XX/2018 or face an increase in my monthly payment effective XX/XX/2018. On XX/XX/2018, I completed and submitted by IBR recertification. On XX/XX/2018, I received an email that my recertification was denied and that a letter would be sent to me with the reason for the denial. On XX/XX/2018, In received in my XXXX inbox a letter that my recertification was denied by XXXX because it was not yet time for me to recertify. I called and spoke with a XXXX representative who informed me that I would not need to recertify until later this year ... so I was good! I stated that I had gotten the email prompting me to recertify, which is why I did so, and I was assured that everything was fine -- just recertify later this year!
My XXXX and XX/XX/2018 payments came and went without a problem -- my normal amount under my income-based repayment plan. However, I got an email on XX/XX/2018 stating that my bank account would be direct debited at the standard repayment amount ( approximately 40 % of my monthly income ). I log-in to my XXXX account and see this alert : " Your payment amount increased! We did not get all of your documentation for your annual Income-Driven Repayment ( IDR ) plan recertification. If you would still like your monthly payment amount based on your income and family size, please visit StudentLoans.gov to reapply. '' I call XXXX customer service, explain the issue, and was on-hold for 46 minutes waiting to talk with a loan counselor in the income repayment division.
The standard repayment amount is approximately 40 % of my monthly income ( and more than my mortgage payment ). I am on an income driven plan and recertify annually because I am work in public service ( state/local government ). This " gotcha '' has very real consequences for me. I take pride in always paying my bills and being on-time with payments .... hence the reason I enrolled in direct debit and always process timely recertification for my income-based repayment plan. The fact that XXXX messed up somehow on their end means real-life consequences for me.
When I finally talked to a loan counselor ( XXXX, ID # XXXX ) she said she would have to put " this in for review '' because " this should not have been denied '' ( referring to my recertification application ). I asked what my options were for the XXXX payment and was told she had put in a request for a forbearance to cover XXXX payment since I " did recertify on time '' and she " suspended the direct debit '' so the XXXX payment would not draft to my bank account. She said the review would take 7-10 business days to complete. Meanwhile, here I am, relying on XXXX to correct something that they messed up in the first place ... something that I already asked them about.
I have so many more stories about this company ( assurances that ALL my loans qualified for public service forgiveness -- they did not ; past problems recertifying for income based repayment ; continued need to " defer '' and thereby add interest on to teh principle because I keep getting bad advice from their counselors ; issues consolidating loans when I finally realized they did not all qualify for PSLF five years in to repayment ; PSLF employment certification issues ; problems with payment application to consolidated versus unconsolidated loans that made my account appear delinquent when it was not ; etc ... ) .... the whole saga is frustrating, depressing, and makes me question why I ever sought higher education. Maybe a bit dramatic sounding, but the reality is student loan repayment is awful and has NOTHING to do with my actual willingness to pay back the money I borrowed or my ability to follow directions and timely submit forms and information requested by the loan provider. At the end of the day, I stress out over these loans multiple times a year and have spent countless hours waiting on the phone for XXXX to fix or explain something new they've managed to do. I set up my repayment on direct debit so can deal with this fiasco as little as I need to. The stress is unbelievable. If not for PSLF, I will be paying back money until I am in my 60s ( thanks for compounded interest and all of that jazz ), and that is simply unbelievable.
I have relevant records ( letters and such ) that I can provide if requested. I have no way of blacking out identifying information in them now, so I have not attached that documentation to this complaint.
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03/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My first loan through FedLoans was XX/XX/XXXX for my XXXX degree. I subsequently took out a total of 5 loans throughout the course of my educational endeavor of varying amounts, keeping each to a minimum and my cost of living low. I was on loan forbearance while attending school, but did continue to make payments. I have worked for a non-profit in public service the entire time, including specific public service programs and qualified for the PSLF plan, submitting the appropriate paperwork.
I have been meticulous in sending in my employment verification, adjusting my loan plans to match my qualifications for them. I did get a lot of conflicting information several times, even additional conflicting information even amongst supervisors and ultimately wrong plans which I had to change multiple times because they misinformed me several times, all of which caused a great deal of stress, but that's not my biggest complaint as grueling and frustrating that has always been.
The main problem I face is that throughout the course, FedLoans has been making internal adjustments and losing my records, ones I faxed and received confirmation years ago for and none of what I have submitted thus far has been applied.
In fact they told me XX/XX/XXXX that they did not have any of the documents I worked so hard to fill out appropriately, all this time I spend getting information and signatures from my employers, and they lost every single one of them.
I even resubmitted an old document from XXXX and they could not find any documents that matched it because they literally lost every single document I have submitted thus far and never applied any of them in the real time, in which before the online tracker was viewable, I would receive confirmation faxes, emails, and made phone calls to ensure all was well trusting that all has been taken care of, applied, and completed on their end, now finding out none of this has been done.
The online tracker says I have XXXX eligible payments needing employment verification ( only need XXXX to qualify for forgiveness or 10 years time ), which as I just stated I have submitted my proper documentation on a regular basis.
And so I have since resubmitted everything through the course of my loan and nothing has been applied.
I have contacted customer service after taking time off work to make phone calls and 2 of those days, the calls required me to be on hold for 6+ hours ( lost wages ). On top of that no representatives or supervisors know what to do about it. They can't even calculate it themselves. They can't even see how to apply it to reconcile my account. I've sent several emails. Responses are unhelpful, generic, often, autogenerated, often no reply at all.
Instead they tell me to be patient which I have and so far no one as remedied the situation.
As a borrower I am in good standing but I want to be complete in my end of contract and service with them but nothing is being done and nothing reflect even one thing of everything I have submitted thus far to meet the qualifications of the PSLF program which I am overdue for and have been for a while now.
I would appreciate any assistance you can provide me as they have poor record keeping, outright lost records, never recorded my accomplishments, communications, documents all along, didn't give me any updates, customer service is poor, they don't even know what to do and admit they don't know what to do except wait longer, wait longer, and they have yet to provide any appropriate updates as a business, no any answers or remedy for my situation after months of waiting, and actually years of waiting total since I was initially qualified for forgiveness.
I would be due for a refund in this case based on the over payment calculations. And this is money that I don't have in my pocket that I could be applying to other areas of my life so I've lost time, money, and ground just on that which is incredibly disappointing and distressing.
It should be remedied on my credit report, should say paid in full at this point so I can have that reflected in the other financial investments I want to make that I have had put on hold for a few years now, all because FedLoans can't maintain their ledger and have poor business practices as a student loan company and what should be a fair, transparent corporation with standards that would be up to par, a borrower contract and promise that they should have intention to keep properly and on time as they expect payments from me mutually, and a well-functioning business, but they have failed, greatly. And lastly I will say that this has been going on before the pandemic, so they can't blame it on that.
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10/18/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Back in XXXX, my wife and I went back to school while living in XXXX. Applying for financial aid, PHEAA provided services and secured our funding originally. We investigated our records, and this is what we found : XXXX : XXXX XXXX Unsubsidized from XXXX XXXX XXXX XXXX XXXX XXXX for {$870.00} XXXX XXXX Subsidized from XXXX XXXX BANK XXXX XXXX CO for {$2600.00} XXXX : XXXX XXXX Unsubsidized from XXXX XXXX, XXXX for {$4000.00} XXXX XXXX Subsidized from XXXX XXXX, XXXX for {$1200.00} After school ended and we started preparing for repayment, we had family issues and entered forbearances and deferments. We moved to XXXX to make a better life as I took a XXXX XXXX career. While this happened, our loans were serviced by PHEAA, XXXX XXXX, and XXXX. We made payments on these loans but can not find records from the original loans in our files, nor can we find them by contacting the providers. XXXX explained to XXXX that it would be better for us to consolidate all our loans into one. In XXXX, when asking for help they convinced us to consolidate. XXXX entered us into a spousal consolidation loan. It was explained to us that it would be easier to manage one student loan payment instead of 4. Trusting them, we entered this. Our loan was then sent to AES for {$12000.00}.
We made numerous payments to AES, all the while under the understanding that we were paying off a student loan. In XXXX we had to file bankruptcy after making 10 successful payments. We filed a chapter XXXX, and AES transferred the debt to XXXX, who filed a claim in the plan for {$12000.00}. ( after successful payments the balance is HIGHER ). XXXX accepted payments in the plan. When we were discharged, XXXX transferred to debt BACK to AES for {$13000.00} which is over {$1400.00} HIGHER than the claim that went into the plan. It is not fair that AES transfers debt to another company during the bankruptcy only to take it back afterwards at a HIGHER rate, and having a company accept payments in a plan they submitted a claim for!
We began to make payments again. A combination of going back to school, family issues, loss of wifes income from XXXX through XXXX, and an obvious unclear understanding of what we owed had us filing another chapter XXXX in XXXX. Again, a claim was filed in the plan. Again, XXXX took the debt from AES. Again, they accepted payments in this plan. Again, it was successfully discharged from the court. AGAIN, XXXX transferred the debt BACK to AES after filing a claim and accepting payments in a second chapter XXXX. ONLY THIS time, the balance entered in the plan in XX/XX/XXXX was {$15000.00}, although the balance transferred TO XXXX months before was only {$12000.00}. In XXXX of XXXX, after a second successful discharge, XXXX transferred this debt BACK to AES, and the amount was {$17000.00}. So, in summary, to this point, we had separate loans, got convinced into consolidating by XXXX, wife stopped working, I made payments as best as possible, and it went IN and OUT of XXXX Chapter XXXX proceedings, but entered as XXXX from AES, only to be transferred back.
We continued making payments to the best of our ability in XXXX, XXXX, and XXXX. We asked about federal suspension of payments due to COVID, and they tell us we are NOT in a federal student loan, but in a commercially owned spousal consolidation loan. I immediately asked if this is the case, why was the debt not discharged? They refused to answer, only told us we were behind on payments. This is obviously a loophole in the system they are banking on. Applying as a federal student loan to navigate to their advantage, then relying on the status as a commercially owned spousal consolidation loan to also navigate to their advantage. Now, we are getting notices from BOTH XXXX AND AES. TWO separate debts from ONE line of credit???? HOW!!!!!!! This has also destroyed our credit that we worked so very hard to rebuild. We climbed out of the bad standing, had scores at or over 700, and are now sunk again.
Now, making things worse, my wife is suffering from XXXXXXXX XXXX XXXX XXXX from a work-related exposure. Not ONLY is her employer refusing to help her, but she has been out of work since XXXX of XXXX. We have lost her income and incurred ALL her medical care debt since her employer will not help. I don't understand how student loans totaling {$8700.00} for the two of us back in XXXX are now totaling OVER {$19000.00}!!!! Over these years we have qualified for forbearances and deferments. These years also have us making numerous payments that we can not find anywhere on our balances. Where have our payments gone? And why does it show we owe so much for me only took out {$6000.00}.
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09/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX I returned from XXXX XXXX service in the XXXX XXXX. I had not known about the Public Service Loan Forgiveness ( PSLF ) program going into XXXX XXXX but learned about it while serving. Upon returning I inquired about whether my service could be included in PSLF retroactively and was told it could not.
Upon getting a job with a non-profit organization in XXXX, I submitted all of the documents that I was told by XXXX were necessary to enroll in PSLF. Throughout XXXX I regularly submitted employment recertification paperwork and spoke with various XXXX representatives over the phone to ensure that I was in fact enrolled in PSLF.
On XX/XX/XXXX I called XXXX to inquire about my loan coming out of forbearance. I had requested a forbearance in XX/XX/XXXX after my monthly payment had greatly increased due to a recertification ( I had submitted the recertification request because XXXX sent me a message stating I was required to do so ). While on the phone with XXXX ( employee ID # XXXX ), I inquired out of curiosity how many PSLF-qualifying payments I had made and what the remaining balance was to complete the program. She told me there was only one payment on record. I inquired as to how this could be if I had been making qualifying payments for the past XXXX years ; she stated that my recent certification had effectively created a new loan and nullified my previous payments. I objected on the basis of having been misled ; she responded that the recertification form I submitted included language describing all consequences of the recertification. I asked what could be done and she said nothing.
I asked to speak to someone else and was transferred to XXXX ( employee ID # XXXX ). She reiterated XXXX XXXX claim that nothing could be done but ensured me that a manager would call me back to discuss the issue further.
Having decided to file a complaint with CFPB, I called XXXX again on XX/XX/XXXX to request further information. This time I spoke with XXXX ( employee ID # XXXX ), who gave me a completely different story. She stated that I had XXXX PSLF-qualifying payments on record ; none of my payments had ever counted toward PSLF because all along I was enrolled in a standard repayment plan, while an individual must be enrolled in an income-based repayment ( IBR ) plan to qualify for PSLF.
She also said that an income-driven repayment plan application was submitted XX/XX/XXXX. I asked her ; according to XXXX records, what plans did the application state that I was moving from and to? She answered that it was a request to go from an income-driven repayment plan to a revised pay as you earn plan.
I probed further : Before you said I was on standard plan since XXXX, but just now you said I applied to go from an income-driven repayment plan to a revised pay as you earn plan in XXXX XXXX. How can that be? She replied that I had allegedly never made an " opt out payment '' of a one-month payment amount or XXXX dollars ( {$5.00} ) .I told her that I specifically remember discussing the opt-out payment with a XXXX representative and that I had agreed over the phone to make the payment - that representative processed the payment on the spot. He read a XXXX script and I consented to have the payment processed. Still, she insisted nothing could be done for me. I clarified ; you're telling me that I will miss out on XXXX years worth of PSLF-qualifying payments because a XXXX representative made the error of failing to process a one-time XXXX dollar payment? She said yes.
I requested she send me the dates of every phone conversation I've had with XXXX since XXXX - she agreed. I also requested to have an income-driven repayment plan application sent to me. She agreed and said both documents should arrive around the same time, in about 7 days. I asked her what the status of my call-back from a XXXX manager was. She said managers don't do call-backs and I shouldnt expect one, despite her notes reflecting that I requested it.
On XX/XX/XXXX I received the two documents I requested from XXXX ; the record of dates I spoke with XXXX representatives and the Income-Driven Repayment ( IDR ) Plan Request form. I read through the entire IDR Plan Request form and there is no mention whatsoever of PSLF.
I am including the following documents as evidence in my complaint : -Timeline of events -Timeline of all phone conversations between myself and XXXX -Employment Certification Form -Response to Employment Certification Form -Loan snapshots ( 3 ) -IDR Recertification Request -IDR Application -IDR Application response -PSLF Qualifying Payment Update -Article describing widespread abuses of PSLF program by XXXX
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10/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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First problem arose with Fed Loan last year when my loan fell out of a income based payment period. I never received a call, letter, nor e-mail of this. It was only two months past when I noticed the issue on my account. So, I reapplied as soon as I noticed once I checked my account. Few months later however I realize they reported me on my credit being 90 days late on my payments on {$0.00}! I spoke to them and they refuse to remove the marks saying do n't worry it will come off in seven years! This was after they told me previously that they never reported it and then the next time I call on the same issue they said they could. Okay, so super annoyed I pay off one of my loans just so I can not deal with these people longer then I have to. I realize after my payment was received it still had the loan as showing XXXX XXXXXXXXs owed, I thought that was strange so I just pay it again. Still weeks later still showed open with XXXX owed. I called up and ask why and they tell me it was over payment? I said well I paid what it said to pay on the website. They tell me they now have to put in a request to change and have the over payment applied to the other loans and then I 'll get a paid in full status but it will be another month! The worker told me that next time I have to call first and request a pay off balance since the website would be wrong. I said okay well I want to pay off this other small loan right now. So she gives me an amount to pay and I pay it. I thought everything was fine until a few weeks go by and the same exact thing happens even though I did exactly what the employee told me to pay. So now I am stuck with two over payments that they need to fix. I wait the month they told me and still see no change. No pay-off, still the over payment! I ask to speak to a manager and she finally two months later has to escalate the issue to get this reported right! My credit goes up in the next two months from XXXX to XXXX. Then I get a letter from them stating paid in full for said loans almost three months after the fact. The very next day however I get a notification on my credit alert saying my credit dropped by XXXX points! So not only did I get hit for them reporting me as 90 days late but then I get another hit for paying the loans off! They told me they never heard such a thing happening and they have NO IDEA WHY!! On the same exact call the worker says that my income based payment is coming out of the policy period and I need to reapply and he would send me information how to do that on XXXX XXXX when the gentlemen sent me the inbox to my account. Then on XXXX XXXX I get a notice in my inbox that the income based repayment request was denied because it was sent in TO EARLY!!!!!!!!! I then call them back up asking why it was declined when I applied under direction of them to do so. The worker had no idea so he escalated the call to a manager. The manager acknowledges that in fact the worker put in notes that he told me to apply and she apologized for his misinformation. She then told me she was really sorry I was getting all of these false information noted on my account and that I would not have to reapply that it would go through just fine. Well now XXXX/XXXX/XXXX I get a message my application was denied because they never got it! I now owed {$44.00}. Not wanting to deal with any more chaos with these people I made two payments in total of {$100.00} targeted to my one loan. NOWHERE on this letter did it not say I could not target one specific loan nor does it on the payment screen. It just says {$44.00} due. Which I did! I call up to see why it still shows money due on the three remaining loans and they tell me that it does not count because it was a " targeted loan payment ''!!! No where does it say anything about having to be that way in the first place! They give me to a manager and he apologizes and admits to no information being on the repayment paperwork as being specific. I mentioned that I should not even be in repayment because of the income based loan to begin with and told them about the previous call. Apparently the last manager again gave me false information that they acknowledge but say they ca n't fix any of this even though they admit to this being their fault! I now have to reapply again and still have to pay the additional {$44.00} in the mean time even though they already had well over that for this month! Every single time I talk to these people they give out false information and misleading information and can not help people at all. He told me this was one of a hundred people he has spoken with today with the same complaints! It deceptive and unfair!
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10/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am submitting a complaint to the Consumer Financial Protection Bureau ( CFPB ) for resolution of my current status in the XXXX XXXX XXXX XXXX XXXX ( XXXX ). In XXXX, XXXX, I filed a complaint with CFPB which resulted in a partial but inadequate update to the number of Qualifying Payments towards XXXX by XXXX XXXX ( XXXX ). XXXX continues to demonstrate a lack of ability to provide accurate data and has made no effort to rectify the situation or to act in good faith.
Eligibility for XXXX is very straightforward, and has 3 components : XXXX. Correct type of loan and qualifying repayment status ; 2. Employment with eligible employer demonstrating XXXX XXXX ; and 3. 120 Qualifying Payments : on-time monthly payment satisfying monthly payment amount while employed full time at a qualifying employer starting XX/XX/XXXX.
XXXX has determined that I am compliant with 2 of the 3 XXXX components : 1. Correct type of loan and repayment status : All correspondence from XXXX has stated that my loan is both the correct type and has been in the same repayment status ( IBR ) since XXXX.
2. Employment with eligible employer : XXXX has verified that my employment with XXXX qualifies as eligible. I have been in continual employment with XXXX since XXXX, XXXX.
3. 120 Qualifying Payments : This is the point where XXXX is either using erroneous data or is deliberately obfuscating the data. When I initially requested eligibility analysis for their program, XXXX took 9 months to determine that I had 8 Qualifying Payments. Two months later, after I filed a complaint with CFPB, XXXX amended their analysis that I had made 8 payments, setting forth that I had made 98 Qualifying Payments, which is closer to accurate but remains erroneous.
The following list summarizes XXXX incorrect calculations of Qualifying Payments in three correspondences showing : Date of Letter from XXXX ; Qualifying Payments ( as set forth by XXXX ) ; Estimated Eligibility Date ( as set forth by XXXX ) : XX/XX/XXXX ; 8 ; XX/XX/XXXX : XX/XX/XXXX ; 98 ; XXXX/XXXX/XXXX : XX/XX/XXXX ; 104 ; XX/XX/XXXX XXXX has consistently underestimated the number of payments I have made, changing their calculation only after I challenged their findings via CFPB complaint. XXXX has been unable or unwilling to disclose the source of their data. Additionally, the analysis XXXX provides in their correspondence of XX/XX/XXXX shows deliberately confusing data that misrepresents my employment with XXXX as 4 overlapping periods.
Furthermore, XXXX has clearly ignored the clear data from US Department of Education showing I have been making monthly payments during the entire period of eligibility, from XX/XX/XXXX through present.
My record from XXXX Department of Education, exported from MyStudentLoans.gov for myself, XXXX XXXX, shows active, regular payment status since XXXX. Data clearly shows deferral for a total of 5 months since XX/XX/XXXX : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX. These 5 months are subtracted from the calculation of my payment history, corroborated by the attached MyStudentLoans.gov data export.
As of XX/XX/XXXX ( date of last application with qualifying employer verification ), I have made 124 Qualifying Payments. Start XXXX Program ; XX/XX/XXXX ; Current Date of Verified Continual XXXX Employment through XX/XX/XXXX : Number of Months Total Months Deferred ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX & XX/XX/XXXX ) ; 5 ; Total Qualifying Payments Made to Date ; 124.
Additionally, I am in continuing employment with the qualified employer, XXXX, and continue to make qualified monthly payments to date, bringing my number of Qualified Payments to 126 as of the date of this letter.
In XX/XX/XXXX, I submitted an additional request for PSLF to XXXX to give them the opportunity to rectify their error, with no change in results.
In conclusion, I request that CFPB investigate the deliberate use of incorrect and deliberately confusing data by XXXX. Based on the correspondence and data presented, XXXX is showing deliberate maleficence or neglect in its administration of the XXXX program. Authoritative data exported from the US Department of Education for my loans show that I have exceeded the number of Qualified Payments, I qualify for immediate forgiveness under the XXXX program.
Additionally, I expect refund of the payments ( which were, in fact, overpayments ) made since XXXX, XXXX, the month where I made my 120th Qualified Payment. This is clearly stated in the XXXX Application for Forgiveness, Form OMB No. 1845-0110, page 1, number 5.
I thank you for your time and attention to this matter.
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01/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I submitted a request with XXXX XXXX in order to switch my repayment plan to the XXXX option. ( attached ) On XX/XX/XXXX, I received confirmation that my application was received.
The website previously stated that I would receive a response by XX/XX/XXXX. ( proof attached ). I did not receive a response by that date. As of today ( XX/XX/XXXX ), the website states XXXX XXXX will send me a follow up e-mail by XX/XX/XXXX.
On XX/XX/XXXX, my regular direct debit payment was made in the amount of {$560.00}.
On XX/XX/XXXX, I received a Request to Recertify Your IDR Plan under my previous payment plan. ( attached ) On XX/XX/XXXX, I received a Notice of Administrative Forbearance. ( attached ) It instructed me that I would not have to make a payment as regularly required on XX/XX/XXXX. No direct debit from my account occurred on XX/XX/XXXX.
On XX/XX/XXXX, I called XXXX XXXX to ask about the status of my application. As I did not request a forbearance, but rather a different payment plan. I was on the phone for a total of 33 minutes. ( I have the phone records available to back this up if needed. ) The XXXX XXXX representative told me that in order to process my XXXX request, the loan would need to go into forbearance for one month. I was then told that I would need to make a {$5.00} payment in XXXX. Following the {$5.00} payment, I would receive a my new XXXX payment plan details. I specifically tried to make the {$5.00} payment, but the XXXX XXXX representative specifically told me that I could NOT make the payment. Rather, the XXXX XXXX representative told me that the {$5.00} payment would be processed via direct debit as all of my other payments have previously been withdrawn.
I also specifically asked if I needed to re-submit by prior year 's IDR request as stated in the XXXX XXXX notification that I received on XX/XX/XXXX. Again, the XXXX XXXX representative specifically told me that I did not need to do so as I had a pending XXXX application with my most recent tax returns available.
On XX/XX/XXXX, no direct debit payment of {$5.00} was withdrawn from my bank account. Due to the holidays, I did not realize this payment was not withdrawn.
On XX/XX/XXXX, following XXXX, I logged into my account to see what my new XXXX payment terms would be. However, I learned my account was delinquent. I immediately submitted a manual payment of {$5.00}.
On XX/XX/XXXX, I sent an e-mail to XXXX XXXX through their website portal asking ( 1 ) why the direct debit payment was not withdrawn and ( 2 ) the status of my XXXX application. To date, I have not received a response.
Following the new year, my loan account stated that my monthly payment was {$3700.00}. This amount was set to be directly debited from my bank account.
On XX/XX/XXXX, I called XXXX XXXX inquire about my account. I initially spoke with an individual named XXXX who then transferred me to a gentleman named XXXX in the Income Based Repayment Group.
XXXX informed me that I was supposed to manually make the {$5.00} payment in order for my application to be processed. I told me this was directly contrary to what I was told on XX/XX/XXXX. He acknowledged the error.
XXXX also informed me that because I did not re-certify my prior repayment plan, my new payment amount was set for the maximum amount possible, in the amount of {$3700.00}. I informed him I was previously told by XXXX XXXX that I did not need to re-apply for my prior repayment plan as I was being reviewed for a new plan. I told him this new payment was nearly SIX TIMES my prior monthly payment. I told him there was no way I could make that payment.
XXXX told me that the only way for the payment to not be made was to suspend my direct debit payments. He did not provide me any other options like forbearance, notwithstanding that the delay was 100 % due to XXXX XXXX XXXX errors and delays. I asked if my loan would show as delinquent, and he said that it would. I asked if this would be reported to Credit Reporting Agencies, and he said it would not for three months.
I told XXXX that I submitted my XXXX application in XXXX of XXXX. He said XXXX XXXX has many applications to review which was the cause of my delay.
XXXX XXXX is forcing my student loan to go into default due to ( 1 ) their delay in reviewing my application, and ( 2 ) their employee 's mistake on XX/XX/XXXX when I was told that the {$5.00} payment would be taken directly from my bank account just like my prior payments.
I am also concerned that this delay will effect my application review. I really need the new repayment terms under the XXXX plan.
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07/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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XX/XX/XXXX When speaking to the rep, was told " can only consolidate FELP loans '' and previous payments would not be counted towards PSLF, but once consildation is completed all loans would qualify. During the same day, I initiated the income driven repayment plan by choosing " lowest payment method as determined by loan servicer ''. XX/XX/XXXX Received letter from Fedloan Servicing stating my consolidation request is almost complete which outlines all of my FELP loans to be consolidated along with loans not included in consolidation on page 2. On page 3, it states " When you completed your consolidation application, you were able to select the repayment plan that best works for you. If you requested a specific plan, we made every effort to honor your request. Repayment Plan You Selected : Income Contingent Repayment. Repayment Plan for Your Direct Consolidation Loan : Income Contingent Repayment. '' The letter summarizes the balances along with an estimated payment plan. Keep in mind, my understanding is that my loans qualified for PSLF per the rep by consolidating.
XX/XX/XXXX Received letter from Fedloan Servicing verifying that my employment qualifies me for participation in the PSLF Program for the certified periods XX/XX/XXXX - XX/XX/XXXX .
XX/XX/XXXX Received letter from Fedloan Servicing that my consolidation is complete.
XX/XX/XXXX Submitted Employment Certification Form for XX/XX/XXXX - XX/XX/XXXX XX/XX/XXXX Submitted Employment Certification Form for XX/XX/XXXX - XX/XX/XXXX XX/XX/XXXX For the past 2 years, my loans were split between XXXX ( 80 % of loans ) and Fedloan Servicing ( 20 % of loans ). Today, I logged into XXXX to find that the loans have " Transferred '' so I called Fedloan to see if they are receiving them now and confirmed they should have by XX/XX/XXXX . I spoke to the rep, XXXX , who indicated only a few of my payments in XXXX qualified for PSLF for the loans at Fedloan and will need to wait until XXXX loans transferred to know how many payments from them qualified for PSLF. I asked if my payment amounts will change once they receive them and she said no. I asked if all my loans qualified for PSLF, she said yes. She instructed me to setup ACH and withdraw on the due date of the XXXX once they receive the XXXX loans. She also said my loans were consolidated as of XX/XX/XXXX and I qualified for PSLF as of XX/XX/XXXX . She said it was " strange '' that my loans did not transfer to Fedloan after 6 months since it was done over 2 years ago.
XX/XX/XXXX Called Fedloan and spoke to XXXX ID # XXXX and he said loans should be transferred from XXXX today. Also verified Employment Certification Form was submitted and when will it be reviewed? He said 7-10 business days but they are behind.
XX/XX/XXXX Called Fedloan to setup ACH and spoke to ( Name? ) ID # XXXX who indicated the loans received from XXXX do not qualify for PSLF and I need to apply for IBR. She said my repayment plan for XXXX is the Graduated repayment plan. I told her I have never received anything from XXXX or Fedloan regarding my XXXX loans did not qualify nor that I was on a graduated repayment plan.
XX/XX/XXXX Called Fedloan and spoke to XXXX ID # XXXX who reviewed my account and shared the same information as the previous call. I asked to speak to supervisor and spoke to XXXX ID # XXXX and I shared with her all the information above and she said " Normally, the loans are consolidated after 6 months so I have no idea why it was not done. It is generally done when we receive the first Employment Certification Form which was in XX/XX/XXXX , but I do not know why your XXXX loans were not consolidated with us. We pull all the loans together and review them to make sure you are on the right repayment plans and qualify for PSLF, which was not initiated until we received your second Employment Certification Form in XXXX XXXX '' XXXX said she could not see the letter in my account that I am referencing. I shared my disbelief that none of my payments to XXXX qualify for over 2 years of payments and the letter I received clearly misleads you to believe your loans are being consolidated and you are on an income driven repayment plan which is required to be PSLF. I asked about how to dispute or escalate the issue and she said to contact Dept of Education. She said she deals with these calls all the time where students have paid for over 5 years to find out the payments did not qualify for PSLF. XXXX said I need to reapply for IBR and choose the option to lowest payment plan as determined by my servicer.
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12/15/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I completed all of the legal forms to place myself on an IDR Income-Driven Repayment Plan with FedLoan Servicing during a period of unemployment. This was accepted and my cost per month was {$0.00} according to the agreement as stated in the repayment plan. I then had some of the previous money that I paid on my student loan returned to me because it was a time of financial crisis. The FedLoan loan officer that I spoke to on recorded calls to FedLoan Servicing assured me that this would not impact my credit or my life in any negative way and that the only negative consequence would be that the interest would continue to rise and I would pay more at the end of the life of the loan than I would if I didnt have some of the money refunded. Apparently my loan was in forbearance while my repayment plan was switched to an Income-Driven Repayment plan, and so this would have no negative impact, as I was told repeatedly. I started to receive letters in the mail about late payments in XXXX when my repayment plan was set for one year at $ XXXX/month. I called FedLoan Servicing to ask them about the letters. I was told repeatedly that the letters were in error because it takes the system a while to update. I would check online on my loans and find red writing saying overdue. Again, I would contact FedLoan Servicing and they would again and again assure me that this was all an error. A direct quote from FedLoan Servicing is to disregard those messages. I called at least four times and spoke to a representative over the course of several months in the later months of XXXX. Again and again, I was told the false statement that everything was totally fine and my payments werent late and that the information just needed to be updated by the system. I didnt take note of dates and times of these phone calls because I wasnt aware that the information I was receiving was false and that it would ultimately come down to this. I talked to one agent at FedLoan Servicing that told me that he was going to look into the matter for me and find out what was going on. He called me the next day to tell me that everything was totally okay and that I had absolutely no reason to worry. After that, when I got a final notice, I called FedLoan Servicing yet again, and was told that my loans were not serviced through them anymore and were now with a debt collector called XXXX XXXX XXXX. Immediately, I did what it took to talk to FedLoan Servicing, who once again made false statements saying that they would look into it and that they take these matters very, very seriously. I told them about the recorded phone calls, and they promised to look it up. I never heard back from them by email, mail, or phone. XXXX XXXX XXXX said that at that point, the best thing I could do was go through a loan rehabilitation program to take my almost 15 years of perfect credit history and try to restore it in some way. I cant tell you the amount of frustration and agitation this caused. It wrecked havoc in my life. I spent 15 years building my credit, and I am at the age where I just bought a new car and am looking to buy a house. This ruined my financial future. I wanted to just pay the loan in full by borrowing money from family, but if I did that, then the loan rehabilitation wouldnt apply and the default wouldnt be taken off of my record. I went through the loan rehabilitation program with the US Department of Education from XXXX XXXX XX/XX/XXXX. I completed this program and the default is off of my credit reports. I then paid my loans in full. What I seek is justice. I want all of the false credit reporting to multiple agencies about how Im 120 or more days late for payment for 7 different loans held by FedLoan Servicing ( US Dept. of Ed. ) for a total of just over {$17000.00} completely off of my credits. It is unjust. It is a lie. I deserve to have my financial life back from FedLoan Servicing and their inability to accurately provide information to me over a series of more than 4 phone calls. My last contact with FedLoan Servicing was on XX/XX/XXXX at XXXX am, when I spoke to XXXX : ID # XXXX from the service recovery team. ( I started taking notes about who I spoke to and what time and what day after I realized that FedLoan Servicing was incompetent and about to deal me an injustice. ) It also would be great to have justice for this wrong-doing and to have training provided for the loan agents who repeatedly gave me inaccurate information. I have waited until now because finally my loans have been rehabilitated and now that it is a bit more settled, I want to take legal action against FedLoan Servicing. Please help.
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03/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My Demand Draft Fraud Complaint Against XXXX XXXX/PHEAA ( hereinafter, XXXX ) : In Clear Violation of Federal- and State- Law, XXXX Unlawfully Electronically Withdrew [ ECK ] LESS Money Than SPECIFIED on My XXXX XX/XX/XXXX Personal Check # XXXX, XXXX Willfully/Deliberately In Unquestionable Fraud Forced BANK Reversal of My Monthly Payment ( Timely and Full Amount received by XXXX XXXX XX/XX/XXXX XXXX THEREBY XXXX ENGINEERED OVERDUE PAYMENT FOR XX/XX/XXXX FROM MY TIMELY RECEIVED AND IN-FULL PAYMENT.
From start of my student loans repayment XX/XX/XXXX ( to date through XX/XX/XXXX : eighty-five ( 85 ) payments of {$1000.00} ), XXXX XXXX is/has been the only servicer for grouped-repayment of six ( 6 ) of my federal student loans, repaid without modification under the Standard Repayment Plan, i.e. XXXX fixed, equal monthly payments of {$1000.00} to paid-in-full. ( See XXXX Letter dated XX/XX/XXXX subject : Re Your Student Loan Account signed by XXXX XXXX, Senior Vice President, Loan Operations and Client Relations XXXX XXXX, shows payoff dates my 6 loans serviced by XXXX-copy attached. Last page of said pdf is letter dated XX/XX/XXXX from XXXX XXXX XXXX, Vice President, Loan Operations XXXX XXXX stating my [ Standard Loan Repayment Plan FIXED, EQUAL ] monthly payment is $ XXXX/month, NOT $ XXXX/month. ) In plain violation of both federal- and state law : inexplicably XXXX XXXX took my XX/XX/XXXX {$1000.00} 84th-payment by personal [ paper ] check ( check number XXXX-copy attached ) and withdrew ( XXXX XX/XX/XXXX ) by electronification of my check [ ECK ] from my checking account a different [ lesser amount ] amount of money ( = $ 1077.92-shown in my bank statement-copy attached ) than the amount ( $ XXXXcopy of check XXXX showing {$1000.00} attached ) written by me on my check. ( A pdf is attached : containing a photocopy of my XXXX XX/XX/XXXX personal check for {$1000.00} to XXXX [ first page ] with [ second page ] my bank statement [ XXXX XXXX XXXX XX/XX/XXXX ] shows XXXX made unauthorized withdrawal of {$1000.00} on XXXX XX/XX/XXXX from said check. Another pdf shows police report number for said XXXX unauthorized withdrawal. Another pdf is a copy of my Affidavit re XXXX 's unauthorized funds withdrawal provided to XXXX XXXX XXXX. ) My monthly payment due date is the 10th day of every month. XXXX XXXX received my XXXX XX/XX/XXXX {$1000.00} check payment on XXXX XX/XX/XXXX at XXXX pm US-Mail-signature-receipt by XXXX XXXX, XXXX XXXX agent ( Attached is copy of US Express Mail tracking showing XXXX XXXX signature receipt of my XXXX XX/XX/XXXX {$1000.00} payment on XXXX XX/XX/XXXX at XXXX XXXX by XXXX XXXX, XXXX Agent. ) TODAY, XXXX XX/XX/XXXX, XXXX SUPERVISOR, XXXX EMPLOYEE ID XXXX, INFORMED ME THAT MY XX/XX/XXXX PAYMENT WAS AS OF TODAY 22 DAYS OVERDUE AND I MUST IMMEDIATELY MAKE A PAYMENT OF {$2100.00} TO BRING MY GROUP LOANS ACCOUNT PAYMENTS CURRENT. I responded that my bank ( XXXX XXXX XXXX employees XXXX and XXXX ) told me all XXXX had to do to instantly receive payment, after XXXX unauthorized withdrawal and funds reversal, was to use the bank routing number and account number on my check and do a one-time electronic withdrawal for the amount, {$1000.00}, written on the check over my signature per the federal- and Maryland State Uniform Commercial Code ( UCC ). XXXX stated XXXX would do no such UCC-authorized-withdrawal in payment ; rather, I must pay XXXX with a personal check dated as of XXXX XX/XX/XXXX ( one month overdue ) or today again provide XXXX the routing number and account number on my check ( check in XXXX possession since XXXX XX/XX/XXXX XXXX and thus again generate for XXXX unlawful coverup fraudulent exculpatory evidence for XXXX my payment is overdue at least 22 days due to my negligence. I replied to XXXX, I can not control XXXX unlawful unauthorized ECK withdrawal on XXXX XX/XX/XXXX ; nor by law should I be held liable for XXXX plainly deliberate lawless acts forcing me by threat of adverse credit reporting to provide new check ( s ) or check-routing today so XXXX can hide their unquestionable extortion and ECK fraud. NOTE : From XXXX XX/XX/XXXX to XXXX XX/XX/XXXX, I spoke with the following XXXX employees re said matter to no apparent avail : ( i ) XXXX XX/XX/XXXX : XXXX employee ID XXXX and her supervisor, XXXX XXXX ; ( ii ) XXXX XX/XX/XXXX : XXXX XXXX and her supervisor : XXXX XXXX ; ( iii ) XXXX XX/XX/XXXX : XXXX XXXX and her manager, XXXX XXXX, and XXXX manager, XXXX ( no employee ID given ), XXXX XXXX and her supervisor, XXXX XXXX ; ( iv ) XXXX XX/XX/XXXX : XXXX XXXX and her supervisor, XXXX XXXX.
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07/23/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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American Education ServicesXXXX XXXX ( AESXXXX ) have engaged in a pattern of mismanagement of my student loans. AES/XXXX have miss placed multiple times the documents related to the income sensitive/based repayment plan. They have not assumed any responsibility for the misplacement of the documents and placed the blame squarely on the borrower.
Also, AES/XXXX have presented contradictory/incomplete information and withheld important information that impacts the borrowers decision-making process.
They have engaged in deceitful and aggressive tactics when attempting to collect extra payments beyond the income sensitive/based repayment plan. And engaged in retaliation when a financial beneficial arrangement to AES/XXXX was not reached to settle the effects of their mismanagement.
Thought this process, AES/XXXX have financially profited from their mismanagement, misplacing of documents, and questionable predatory business practices.
Misplacement of Documents In early XX/XX/XXXX, after completing the online forms, the income sensitive/based repayment plan package was submitted by regular mail to AES/XXXX. On follow up phone call, AES/XXXX claimed that it was not received.
In early XX/XX/XXXX, the first fax with the income sensitive/based repayment plan package was successfully sent. On follow up phone AES/XXXX agent could not confirm that the form was received. AESXXXX Agent requested that the form be sent to a different fax number than the one listed in the official form.
In late XX/XX/XXXX, a second fax was sent with the same the income sensitive/based repayment plan package. On follow up phone call it was confirmed by the AESXXXX XXXX the paperwork was received and was complete.
Through this process kept sending payments ( which AES/XXXX deemed insufficient ). The same package was sent to Fed Loan with no issue.
By the first week of XX/XX/XXXX, on follow up phone call, AES/XXXX denied having received the second fax. The same the income sensitive/based repayment plan package was sent by USPS certified mail. During the XXXX call the borrower was blamed for the misplaced papers.
It took 4 attempts and USPS evidence, before AES/XXXX was forced to acknowledge the receipt of the documents. On the XXXX phone call, a supervisor stated that having receipts of successful delivery of a fax and confirmation of receipt by an AES/XXXX was not enough evidence.
Access to Information 1. AES/XXXX Agents have withheld important information on targeted payments. The concept of sequence targeted payments was not discussed only after the borrower refused to accept a forbearance.
2. AES/XXXX Agents have failed to fully explain discrepancies on the different letters and emails that are been sent. Where different amount due are stated.
Deceitful/Retaliatory Practices 1. During the late XXXX call, AES/XXXX imposed a forbearance. Under duress, the borrower had to accept the terms and conditions of a forbearance. As AES/XXXX did not offer any other option and threatened with adverse actions if the forbearance was not accepted.
By the end of XXXX, the loans were already behind payments and a new forbearance was in order. Consistently AES/XXXX try to impose forbearances and no other option is offered.
2. After the XX/XX/XXXX phone call ( on a Friday ), when a financially beneficial arrangement to AES/XXXX was not reach, AES/XXXX engaged in retaliatory behavior. The loans were immediately sent to collection. On the next Monday first call from a collection agency was received.
Also, after the XXXX phone call ( on a Friday ), other loans that were reported as missing payments. This in spite that the borrower has been paying double the amount that is monthly due.
3. AES/XXXX Agents notes on the phone calls do not fully reflect what transpire during those calls. Key elements of the phone call are omitted and are sanitized to place the blame on the borrower of any mistake.
To finalize This mismanagement has resulted in affecting the payment capability of the borrower. AES/XXXX processes are not transparent and their processes are so convoluted that confuse the borrower. To add insult to injury, AES/XXXX refuse to recognize that the borrower has shown good faith, made payments beyond what is required by the income sensitive/based repayment plan and try to keep communication with their agents. The collection agencies contracted by AES/XXXX have engaged in questionable business practices.
AES/XXXX keeps showing bad faith in their dealings with the borrower causing undue financial hardship to the borrower.
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08/03/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I am writing to have the erroneous information American Education Services ; also known as AES is reporting to the following agencies XXXX, XXXX and XXXX removed from applicable credit reports listed above. AES is obligated per the Fair Credit Report Act section 611, to investigate, validate and report accurate information and is in clear violation of statute. Please see section below : if the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is disputed by the consumer and the consumer notifies the agency directly, or indirectly through a reseller, of such dispute, the agency shall, free of charge, conduct a reasonable investigation to determine whether the disputed information is inaccurate and record the current status of the disputed information, or delete the item from the file in accordance with paragraph ( 5 ), before the end of the 30-day period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.
In XX/XX/XXXX AES transferred loans to XXXX, incorrectly reporting that accounts were 30 days past due in XX/XX/XXXX and 30 days past due in XX/XX/XXXX, damaging both applicants and cosigners credit worthiness, resulting in a XXXX point reduction in XXXX score and denial of housing for applicant as credit score dropped from XXXX on XX/XX/XXXX to XXXX on XX/XX/XXXX.
Further review of information provided will show : Per representative XXXX in the office consumer advocacy. XX/XX/XXXX payment was applied incorrectly, therefore, XX/XX/XXXX payment WAS NOT 30 DAYS past due.
Attached payment for XX/XX/XXXX was made directly to new loan service provider, Navient and posted to account on due date of XX/XX/XXXX therefore, XX/XX/XXXX payment WAS NOT 30 DAYS past due.
Private student loan was originated by XXXX XXXX, and sold to Navient, sent to AES for servicing, and transferred to XXXX back to XXXX in XX/XX/XXXX. Though requested, none of the lenders listed above were able to provide a full disclosure of payment applications, showing last payment applied to account as being XX/XX/XXXX.
Additionally, In XX/XX/XXXX ; I was diagnosed with XXXX XXXX XXXX XXXX XXXX, specifically, XXXX of the XXXX. I underwent XXXX on XX/XX/XXXX to remove XXXX from my XXXX and started a six week course of XXXX XXXX. Due to XX/XX/XXXX of XX/XX/XXXX, I was unable to work and was receiving XXXX at 50 % of my normal salary. Even with substantial cut to my pay, I continued to make monthly payments on referenced loan.
On XX/XX/XXXX, I was unable to eat or swallow and was taken unconscious by ambulance to XXXX XXXX XXXX XXXX, in XXXX Arizona where I remained through XX/XX/XXXX. During my time in the hospital I had three XXXX XXXX to insert a XXXX XXXX as I was XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( please see notes in final report stating patient was hospitalized due to XXXX XXXX XXXX. ) Due to the fact that I was receiving XXXX, I was driven by ambulance from the hospital to XXXX XXXX XXXX XXXX daily to receive treatment.
I made a payment on account in question on XX/XX/XXXX, and web payment on XX/XX/XXXX which did not post immediately as I requested, as well as Payments XX/XX/XXXX, and XX/XX/XXXX to Navient. Due to be in a coma, a payment was not made in XX/XX/XXXX, however, as previously AES Representative XXXX in the Pennsylvania Higher Education Assistance Agency Office of Consumer Advocacy ( branch of AES ) stated that the payment made in XX/XX/XXXX was INCORRECTLY applied by AES causing inaccuracies reporting for XX/XX/XXXX.
The 30 day / account closed derogatory remarks recently reported to corresponding credit agencies on these accounts has caused XXXX and myself serve and extreme repercussions. XXXX is in the process of looking for new housing in the competitive XXXX XXXX her and with the drop in her credit score is unable to now rent an apartment, or find a room to rent. I may not be able to continue with XXXX care as needed to access a private lender to seek treatment ( such as XXXX XXXX ) due to now reported credit history.
It is imperative that AES correct this situation immediately in accordance with the FDCRA.
AES received dispute letter on XX/XX/XXXX, did not inform CB 's of dispute, and did not respond to dispute until XX/XX/XXXX- well past 30 days allowed for investigation plus they did not correct erroneous error ( s ) that accounts were 30 days past due even though check copies were provided. Lender ( s ) could not provide complete accounting of payment application as requested.
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04/20/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
My answer to ( XXXX XXXX ) letter from XXXX XXXX dated XX/XX/XXXX XXXX XXXX and AES are not Federal Loan providers I know this because a North Carolina Attorney provided me with that information. The listing below is a statement from AESs own web site.
The monthly installment amount remains the same throughout repayment.
Consolidation. Make sure your student loans are right for you if you are having trouble making your monthly payment then consolidation may be the right option for you. Federal loan allows you to combine one or more existing student loans into a single new loan.
A letter Dated XX/XX/XXXX presented to The Honorable XXXX XXXX Member. U.S. House of Representatives from Federal Student Aid an office of the U.S. Department of Education stipulates that XXXX XXXX student loans are no longer in the jurisdiction of the Federal Government. North Carolinas XXXX district Congressmen signed off on the XXXX XXXX Student loan investigation stating it was no longer a Federal Government Matter.
A North Carolina Lawyer, a North Carolina Congressman, and American Education Services own statement clearly points out that the Promissory Note XXXX XXXX entered into must have the same payment throughout the loan. Could it be That XXXX XXXX XXXX Vice President Client Advocacy Management Office assessment of Federal Law be correct and the Correspondence of a NC Lawyer and a distinguished NC Congressman be wrong? Or is it possible that XXXX XXXX Has the intention of trying to scare me XXXX XXXX into payment of student loans that have proceeded in an unlawful manner. From a legal viewpoint XXXX XXXX through its representative XXXX XXXX XXXX is not only refusing to abide by North Carolina lending laws, XXXX XXXX is now falsely or unknowingly presenting XXXX XXXX XXXX as a Federal Student loan agency though its administrator AES.
One of the things NC XXXX District Congressman XXXX XXXX office explained to me was unless a Federal Law has been broken there is nothing we can do to help. I am told that from a legal standpoint that XXXX XXXX letter dated XX/XX/XXXX implies that XXXX XXXX a private loan institution is going far beyond legal lending practices by stating that through AES they have the same legal jurisdiction as the federal Government. Unless XXXX XXXX and AES can come up with concrete documentation issued by the Federal Government stating that they have Federal Student Loan lending rights then it seems oblivious XXXX XXXX and AES are braking federal law. The federal law listed below has been violated and it opens up the door for a Congressional investigation.
Whoever falsely assumes or pretends to be an officer or employee acting under the authority of the United States or any department, agency or officer thereof, and acts as such, or in such pretended character demands or obtains any money, paper, document, or thing of value, shall be fined under this title or imprisoned not more than three years, or both.
American Education Services ( AES ) was established by the Pennsylvania Higher Education Assistance Agency ( PHEAA ) to guarantee and service a variety of Federal Family Education Loan Program ( FFELP ) and private ( alternative ) student loan products for our lending partners throughout the nation.
My student loans ( XXXX XXXX ) student loans placed into one loan payment is a private alternative loan and not a Federal Student Loan.
Now lets look at some facts about American Education Services. One of my legal counsel advisers received a data profile of American Educations Services from XXXX XXXX XXXX XXXX XXXX XXXX.
The report reveals that American Educations Services is a private company located at XXXX XXXX XXXX XXXX in XXXX, Pa XXXX United States Founded in XX/XX/XXXX.
The data profile report is explicit it lists the names of the XXXX XXXX for American Education Services. The report includes phone numbers and a Fax number. I am not going to list a companys private phone numbers in this complaint, nor am I going to reveal the names of all of XXXX XXXX XXXX Executives.
CFPB because myself ( XXXX XXXX ) and my legal advisors believe the time has arrived to report the illegal infractions of XXXX XXXX & AES to someone in an excitative position at American Education Services. Therefore, I respectively request that CFPB send the above complain and my complete complaint file to the ATTENTION of AESs XXXX XXXX XXXX Senior Vice President of Client Relations, and Loan Operations. And XXXX XXXX needs to be aware of these proceedings.
Respectively Yours XXXX XXXX XXXX XXXX
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05/26/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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my name is XXXX XXXX my social security XXXX I was on defaulted student loan with department of education i was on rehabilitation loan, then alumni support center scammer consolidated my loan to fedloans and then i filed identity theft and my student loan got reversed back to department of education XX/XX/XXXX, even i did XXXX payments of rehabilitation loan and 9 months of garnishments ( XXXX garnishment on each pay check made my gross income XXXX out of XXXX ), i asked couple of times department of education to get me out of defaulted loan they say im qualified and they submit a ticket but it never got accomplished mean while i got placed on rehabilitation loan again ( third time ) with department of education, where i did all my XXXX payments and emailed them in order to make sure, that i get out of defaulted loan status, instead of get me out of defaulted loan, department of education sold me to fedloans again for the second time.after a year of payments.
its like i almost got XXXX i couldnt sleep in both times it make me so frustrated.
i'm borrowers and i never asked to be sold or consolidated to fedloans i'm not interested in loan servicer, I have been with department of education since XXXX on defaulted status and they have been taking all my tax return and garnished me, and i don't want to be sold to horrible fedloan servicing, I'm borrowers and this is my money, borrowers have rights, i used to work for XXXX XXXX on the run the bank team where all what we work on loans where i got to learn how important for the borrowers to sign any documents because they can sue and they have huge rights, beside I also was XXXX for 6 months before XXXX XXXX job, ( all XXXX XXXX jobs. Where i believe sheriff job could be count as service member ) I did all my payments and i really wants to stay with department of education they say to get out of defaulted loan go to rehabilitation loan or loan consolidation which i did three times but they sold me twice after each time i finish XXXX payments.
im borrower and I have rights and i never agreed or signed or approved fedloans and please have them reverse me back to department of education.
the way fedloans advertise them selves XXXX payment with XXXX $ interest rate then monthly they adds XXXX $ to the loan principle, which mean monthly my loan increase by XXXX XXXX
its rip off, other than they buy my loan in cheaper price. Other than who can stay un employed for 23 years with zero payment, its like then they would accept payment and still charge for interest rate for 23 years too, loan servicer ( mean selling the loan to new owner WHERE the new owner buy it in very cheap price ) its like i worked hard with department of education and fedloan on reversing my loan last year ( 1- from department of education to fedloans on XX/XX/XXXX.
2-from fedloans to department of education XX/XX/XXXX ) and they know how much i dont want to be consolidated to fedloan servicing why did they sold me for the second time to fedloans?!! ( on XX/XX/XXXX ) its like on XX/XX/XXXX department of education sold me to fedloans on XX/XX/XXXX i got completely reversed back to department of education from fedloans ( approval was on XX/XX/XXXX and completed on XX/XX/XXXX ) on XX/XX/XXXX department of education sold me again to fedloans ( after XXXX payments on rehabilitation its like i suppose to get out of defaulted loan instead they sold me XXXX yet the operator of fedloans says it happen becuase i wanted that!!!!!!!!!!
i worked hard to get out of defaulted loan i did 3 rehabilitation loans, one XXXX and second one XXXX and the third one XXXX.
its like it was so cool how i got award of student loan to seek education after the employment was impossible, but XXXX university was really low level all online class without live instructor just slides and the instructor refused to discuss how he grade or score his exam where 3 classes with him made me take break from the program after i suppose to be graduate.
so yes I'm borrower and I have rights and I never gave consent to department of education to sell me to fedlaon servicing.
I'm the loan borrower and i have rights, I never approved or agreed to be sold, I want to keep working and make payments to department of education, and its not fair just to sell the borrowers its XXXX huge money.department of education should keep me because i lost every thing for them all tax returns all these years and i dont want to start over as if i was not paying them.i did all my payments and i worked hard to do and keep my payments on time.
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01/31/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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FedLoan Servicing has continuously misapplied payments exceeding the minimum balance due in violation of my standing instructions approved by FedLoan Servicing in XXXX of XXXX, and reapproved in XXXX of XXXX.
On XX/XX/XXXX, FedLoan servicing re-approved* standing instructions regarding how to apply payments made in excess of the minimum balance due.
[ *These instructions had been previously approved on XX/XX/XXXX. I had to resubmit these instructions on XX/XX/XXXX after research into my account showed me that 28 payments ( totaling {$4600.00} ) had been misapplied, specifically allocating {$2800.00} of said payments incorrectly and in violation of these instructions. This was retroactively corrected after various attempts at contacting them ; though I was ultimately charged more because of their negligence, I opted to move forward following the correction, and re-approval of my standing instructions ; this complaint is not about that situation, though the context is helpful. ] On XX/XX/XXXX, I made a extra payment using a XXXX XXXX award ( received for my XXXX XXXX ) of {$1300.00}, intending to pay all outstanding interest and then have the excess payment ( of {$0.00} ) by applied to a specific loan according to my standing instructions. This payment was applied ( seemingly randomly ) with complete disregard to these agreed to instructions, paying the principal of some loans, the interest of others, and nothing to other loans.
On XX/XX/XXXX, I emailed Fedloan through their website flagging this misallocated payment.
On XX/XX/XXXX, they responded asking for details of my preferred allocation.
On XX/XX/XXXX, I sent them detailed information about the incorrect allocation and how I wanted it corrected ( in accordance with my standing instructions ).
On XX/XX/XXXX, they informed me that " When payments are received from XXXX, the payments are applied to all of loans proportionately. The means that loans with larger balances would receive more of the payment and loans with lower balances would receive lest of the payment. XXXX payments are not applied per standing instructions. Your payment was applied correctly. '' Though I was confused by this, and uncertain if the math checked out, they retroactively applied the XX/XX/XXXX payment correctly and so I moved on.
On XX/XX/XXXX, I made a extra payment using the XXXX XXXX award of {$1200.00}. I had no minimum due and no interest on any of my loans. I explicitly asked that it be applied to a specific loan ( in accordance with the one I had prioritized in my twice-approved standing instructions XXXX. They applied {$450.00} to the loan I indicated, and then {$760.00} XXXX a majority of the payment ) to a different loan. Not only did this violate my twice-approved standing instructions, it contradicted what Fedloan servicing indicated regarding how they apply XXXX Payments : the payment was not applied to all loans ( only 2 of 7 ) nor was it applied proportionally ( the smaller of the 2 loans paid received a majority of the payment ).
On XX/XX/XXXX, I sent an email through their website indicating their repeated mistake and have not heard back, nor has the issue been corrected.
On XX/XX/XXXX, I made another extra payment using the XXXX XXXX award of {$2400.00}. I had no minimum due and no interest on any of my loans. I explicitly asked that it be applied to a specific loan ( in accordance with the one I had prioritized in my twice-approved standing instructions XXXX. They applied {$930.00} to the loan I indicated, and then {$1300.00} ( a majority of the payment ) to a different loan, paying it in full. Once again, not only did this violate my twice-approved standing instructions, it contradicted what Fedloan servicing indicated regarding how they apply XXXX Payments : the payment was not applied to all loans ( only 2 of 7 ) nor was it applied proportionally ( the smaller of the 2 loans paid received a majority of the payment ).
On XX/XX/XXXX, a direct debit payment was made. While the excess portion of that payment was allocated correctly, due to their previous misallocation of payments one of the loans is considered paid in full and no payment was made toward it. If the previous misallocations ( from XX/XX/XXXX and XX/XX/XXXX ) are corrected, then there will have been a balance due on this specific loan and the payment made on XX/XX/XXXX will likely need to be reallocated to reflect that.
Today, I submitted another email through fedloan website reiterating these issues and informing them I would be filing this complaint.
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09/18/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American |
I have battled over private student loan debts ( AES, XXXX XXXX XXXX Now Navient ] ever since I became unexpectedly, suddenly, totally and permanently XXXX, effective per Social Security as of XXXX, XXXX. Until that happened, both my husband and I had near perfect credit scores. Still, the remaining combined total owed was somewhere around $ XXXX. After contacting you before, XXXX XXXX finally, after repeatedly telling me they had no way to forgive private student loans for any reason, including tXXXX XXXX of the borrower, sent me the paperwork to be submitted to their insurance company who would review my situation and make their own determination about whether their insurance company agreed with Social Security that I was too XXXX to work. Having heard nothing for about 3 months, I contacted XXXX 's insurance company : XXXX XXXX. I was told they had approved my XXXX claim, but my co-sponsor husband was still on the hook for the outstanding amount due to XXXX. First question : is it possible that XXXX XXXX reimbursed XXXX for any financial losses associated with the loss of payments from me, but despite having been reimbursed for those losses, are continuing to try and collect money they 've already been reimbursed for by XXXX XXXX, nut continue collecting from my co-signor, my husband? How could this be verified or not?
As my husband and I share a life, share all expenses, etc., simply removing me from any remaining responsibility for the debt owed does nothing to lessen a financial burden neither of us can afford, if he is still expected to pay it? I understand co-signers do have a secondary responsibility for debts they did co-sign on, but please read on to see what other financial strains we have now also been beset with.
So DID they collect an insurance based reimbursement loss from XXXX XXXX, likely the insurance provider they enlisted to obtain reimbursement for losses experienced. and are now ALSO STILL collecting payments from my husband too? If one ca n't afford the debt, in the case of husband and wife, NEITHER can! Another possibility I can not find out if this is what they are doing. Please help.
As to AES, I continued to receive collection notices and calls almost immediately. Some being quite ominous -- like the time I again told the collection agent that while before taking out this loan, I had worked hard to be sure I could pay it back in 5 yrs, even if I saw no pay increase all that time. I told her I had diligently done what I could, but having a serious illness strike was not something I 'd given as much attention to. It just seemed too far fetched to be a valid consideration. So, I asked her : What now? Sounding like the Wicked Witvh of the West, she said " Oh, we have our ways ... '' Thanks, but on top of the illness, the bills from that, the near total loss of my savings in the XXXX profligate banker fiasco, AND trining to get used to going from a near {$68000.00} annual salary, to Social Security 's embarrassingly tiny monthly payment to me of {$1400.00}, when I needed the biweekly {$2200.00} I used to get, and STILL need to maintain my responsibilities, your cute little commments are no help to someone seriously sick, robbed as a faithful taxpayer by the banking industry of their own country -- a country that should puts its citizen majority FIRST on its list of responsibilities ; the rich are, and will continue to do well ( rembwe when they paid a 70-90 % tax rate? ) they did n't become paupers then and if you stop focusing on them now, they wo n't become paupers now either XXXX, but let me finish by saying my husband and I just might. It would be all because of our shameless, greedy, favoritist-player government.
So having not heard anything from AES XXXX multiple past months you know, the student aid lender allowed to go bankrupt even though it 's loan recipients continued to pay a bankrupted company. I found AES too had removed all of my responsibility for repaying that debt. I guess it finally sunk in that when I said my pockets were empty, Social Security did not provide me enough to live on, my medical costs ( twice what the very same companies charge citizens in XXXX and XXXX XXXX were beyond my ability to pay -- they looked at where I 'd stood with credit before this major life change and saw I was n't simply trying not to pay what I could pay ... I really, really could n't pay it! So is someone reimbursing AES while they continue to also try to collect from my husband too? I think I have some right to know these things. Thank you!
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08/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Personal information incorrect
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Web |
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I am writing this to address my late student loan payments. I am requesting that these late payments be assessed for accuracy. I also understand that these loans are my responsibilities but these are the circumstances that caused the delinquency on my account.
In XX/XX/2017 I did my exit counseling on the FAFSA website. I was under the impression that I was good to go and I would hear back from my loan officer by email, mail, or phone in a subsequent time frame letting me know it was time to start repaying my loans. There is one page on the FAFSA website where they ask you to update your account information. I made sure that my information was updated before moving on to the next page. I then completed the rest of my exit counseling. The way the fafsa website works, when you continue to the next page it is supposed to automatically save the page prior. So while doing my exit counseling I assumed that all of the pages I had completed were being saved. To my surprise, I had not heard anything by any avenue of communication after six months regarding my student loans so I went back on the FAFSA website to make sure I completed my exit counseling correctly. There I discovered that my account information did not save correctly. I realized that my email and address where not updated with FAFSA. So for those six months my payments were being send to an incorrect email and address. The information I had updated on the FAFSA website did not save because I never received any notification that my student loan payments were due. I had no idea that my payments had even started and I am not one to miss payments for any bills I have. I also never received a phone call and neither did my parents who had their phone numbers listed with those loans as well. When I logged into my XXXX account I realized that my information was not updated there either and had to physically update that account as well. My account information from FAFSA did not transfer correctly over to XXXX and that is why I never got any notice that my payments had started. As soon as I realized that I had missed payments on the XXXX website in XX/XX/2017 I paid the entirety of what I owed ( {$1700.00} ) that moment and re-updated my information. I have since then never missed a payment and I always pay more than the minimum payment. I am considered paid ahead on my account and have enrolled in direct deposit so I will never miss a payment again. If you check my credit you will see that before this event that I never missed a payment of any kind and always paid on time.
Since XX/XX/2017, I wrote an email to XXXX requesting the late charges to be removed but I never got a response. I have also called multiple times trying to contact someone in the loan department but have been told there was nothing they could do for me. I have also more recently called three times and spoke to a loan officer asking if I could have a letter from them to give to a mortgage lender explaining my payment history. The first call I left a message and got no response and the last two times I spoke with someone saying I would get a letter in my email and both times never did. Since I have not been given very good customer service for any of my problems I thought I would take one step further. That is why I thought I would this.
The mistake of the FAFSA website is currently causing problems with me trying to get a mortgage to buy a house with my fiance. This is because when the payments were being sent to the wrong address my credit score dropped from a XXXX to XXXX. I would rent but renting is more expensive than buying where I live. Because of this we have been forced to live with my fiances mother. We currently are having a hard time getting approved for a loan because of my credit score. I am a XXXX and my fiance is a XXXX so we really need both of our incomes in order to be able to afford anything in this market.
I should not be at fault for the mistake the FAFSA website made during the exit counseling process. I also know that I am not the only person that this type of mistake has happened to. I realize that this was not a mistake made by XXXX, but rather, a mistake made by a glitch in the FAFSA website. I am hoping that XXXX can understand that while I failed to submit a timely payment, I had no knowledge that my payments started and that when I realized the payments were late I paid the amount in full. If the delinquencies can not be removed entirely, I would still be appreciative if there could be a goodwill adjustment.
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08/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
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I noticed my credit score dropped from XXXX to XXXX from XXXX to XXXX XXXX ( see attachment : FICO Score Screen Shot ) and when I viewed my credit report I saw that FedLoan Servicing had reported me as delinquent on payments for 90 days. When I checked my FedLoan ( student loan service company ) account it stated that I do not owe anything ( see attachments : FedLoan Account pt1 Screen shot & FedLoan Account pt2 Screen shot ). I became aware of this issue on Saturday and contacted FedLoan Servicing on Monday because I thought an error had been made. I called FedLoan Servicing and spoke with XXXX ( rep ID # XXXX ). When she initially checked my account she said that it looked like no payment was due or past due. After some time for her to access my record she walked me through a series of steps in order to view my paperless bill. Since I have been on an income-driven repayment plan of {$0.00} per month for over a year, I was not aware that a payment was due. To this date, the email notifications have not changed, which remind me to view my account online ( see attachments : FedLoan email reminder ( old ) & FedLoan bill reminder email ( most recent ) ) ; but my account still says I have nothing due. Even when I received emails stating I had payments to make ( see attachement : FedLoan bill reminder email ) and logged into my account to view the details, my account always showed {$0.00} due. Therefore I assumed it was either info from an old account ( my old Federal Student Aid account ) or it was reflecting the amount accruing on my account over time, that was still collecting interest -- while I continue to make monthly payments of {$0.00}. I pay all my bills. I certainly would have paid it had I not received conflicting information which led me to conclude that the payment notices were an error from an old account. I never received an email to notify me of any upcoming new payments in XX/XX/XXXX or XX/XX/XXXX ; I only received a notice on XX/XX/XXXX that I had missed a payment for XX/XX/XXXX ( see attachment : FedLoan payment reminder email ). After I completed my taxes in XX/XX/XXXX and was able to update my income information I reapplied for my income-driven repayment plan. I also received a notice saying that FedLoan sometimes will cover any outstanding amounts when loan recipients enroll in a repayment plan ( see attachment : FedLoan IDR Request Response ). I considered this the logical reason for why my account says I owe nothing even though I 've received conflicting emails. I assumed, if the emails were in fact correct, that FedLoan had covered the amounts due based on my financial information that I had provided when I re-certified for the income-based repayment plan. For all of these reasons, every time I checked my account and it said I had nothing due or past due, I thought that was accurate. Again, I honestly, logically concluded that I owed nothing. When I offered to pay all amounts due in-full, to have the credit report amended, XXXX told me that the only payment they could accept is the exit fee to re-enroll in the income-driven repayment plan for this year. Until today I did not know that there was an exit fee required. I repeated my offer to pay all past-due amounts to bring my account current since I truly did not know that a payment was due, due to conflicting information from my FedLoan account. She said that I can not make a payment to cover anything past-due and can only pay the {$220.00} exit fee ( which she guided me to view in 'paperless billing '. See attachment : FedLoan Bill ), which I would have to pay online, not over the phone. I explained that this is devastating, life-changing damage to my credit and that I want to work with them to bring my account current so the issue can be corrected as soon as possible. XXXX stated they are not able to accept payment. All of my payments with all of my creditors have been paid as agreed. I am not delinquent and have not been delinquent on anything I owe. I would have made the payments had I known they were due, but whenever I logged into my account it would reflect a XXXX balance. As soon as I realized that there was an actual issue with my account and that there were payments owed I contacted them to work out a solution and make the payments. FedLoan said there is nothing they can do for me because I was delinquent. My inadvertent delinquency was caused by the conflicting information FedLoan provided. My conclusion that nothing was due was an honest, logical, reasonable assessment.
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07/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My spouse and I graduated with our XXXX degrees in XXXX with about $ XXXX in student loans each. Languished in economic hardship deferment and forbearance until XXXX when we were directed to a spousal consolidation loan by Pennsylvania Higher Education Corp, now Fedloan. Continued forbearance as we could not afford minimum payment until about XXXX when we started the XXXX program. You know the drill : capitalized interest year after year resulting in a debt now of {$280000.00} even after we've spent 30 years with this debt, 12 years paying over $ XXXX.
I was just awarded " trophies '' by Fedloan since I hit XXXX payments, meaning we are waiting for XXXX forgiveness! Great news, however since it is direct spousal consolidation loan, I recently discovered that Fedloan will try to " proportion '' the balance between us and forgive mine under XXXX but my spouse 's will be retained and assigned to her. That is how I understand the regulation, however no one has actually had that happen yet that I know of. A handful of us on XXXX have sat with our 120 payments made but it is not being reviewed to be forgiven. It seems like there are so few of us in this situation that the guidance issued from the DOE on how to proportion the debt is a hornets nest and it keeps getting kicked down the road. Absolutely zero communication from Fedloan, XXXX, or DOE about this unique situation. Additionally, this was NEVER explained to us at consolidation and we've operated since XXXX under the assumption that my public service employment was addressing the whole consolidated loan.
My spouse has also worked in XXXX XXXX for at least 8 years of the 10 years required for XXXX. At first, Id submit a XXXX XXXX for her yearly and it would get kicked back to me with the note that there were no loans in her name. That is correct because the Consolidation loan apparently was in my name. So, we could have been making progress toward her forgiveness as well, however it was prevented by the way the loan was formed. Both of our incomes were used to figure the income based repayment, yet her loans apparently do not exist in the eyes of XXXX until mine are forgiven, if and when that happens.
If this eventually goes through, my loans will be forgiven under XXXX and we have no idea what happens next. Will she get a XXXX account with her balance? Will we be able to submit about 8 years of XXXX Certifications and get credit for those payments for her? She started her own private practice last year because we were led to believe that all our loans would be forgiven and she had the flexibility to leave public service. Will she have to leave her practice and go back to a community non profit or government job to get the remaining two years of certified employment to get forgiveness? When the waiver expires in XXXX, XXXX her proportioned loan will likely not be on the books yet. Will she be able to get credit for past payments under the waiver when we were both working in public service jobs?
The bottom line is this : Weve carried these loans for about 30 years, through hardship deferments and through over a decade of public service. The rules are still unclear and we are stuck in an administrative hold with no communication from the DOE or XXXX. Had we known this, my spouse could have stayed in her nonprofit job thru the pandemic pause and she would have exceeded the 120 payments for XXXX. Had we known this, we would have NEVER pursued the Direct Consolidation Loan ( PSLF did not exist at the time we steered into consolidation ). If Congress passes the consolidation act, we will be able to separate our loans and I guess that is good. However, weve operated under the assumption for years that my public service work was being applied to the consolidated loan. Fedloan, DOE or XXXX never provided any guidance to us. As part of the consolidation legislation, these past periods should be applied to loans when they are separated, including waiver benefits. Additionally, there needs to be an off ramp for people like us. We've been trapped in this system for almost 30 years and our balance has only increased. XXXX in XXXX did not address our type of loan and there is no way out for us.
I know this is minutiae, but it is very important to those of us stuck in this system. However, we have nowhere else to go and this system has already stolen years of our lives, we have little for retirement, little for savings, and our XXXX are now grown and have their own student loan debt b/c we could not help them.
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01/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Please refer to my prior complaint : XXXX ( submitted XX/XX/XXXX, closed XX/XX/XXXX ). Below in quotations is the response from XXXX XXXX.
" The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA ) received your correspondence through the Consumer Financial Protection Bureau ( CFPB ) portal regarding your student loan account administered by XXXX XXXX on behalf of the United States Department of Education ( Department ). You have a loan disbursed under the XXXX XXXX XXXX Federal Direct ( Direct ) Consolidation program. The OCA performed a thorough review of your student loan account. Specifically, we reviewed the loan details, the communication history, the repayment schedules, the financial transactions, and the Income-Driven Repayment ( IDR ) recertification application. In your inquiry, you described the difficulties that you experienced when attempting to recertify for the Revised Pay As You Earn ( REPAYE ) plan. In addition, you indicated that the XX/XX/XXXX interest capitalization reversal had not been completed on the loan. You requested for the capitalized interest and any additional interest charges to be reversed. Based upon our review, you were sent an IDR recertification notice on XX/XX/XXXX, which listed a due date of XX/XX/XXXX. As indicated in your CFPB inquiry, you submitted the recertification application ahead of the deadline on XX/XX/XXXX. However, the recertification application was inadvertently not approved at that time due to a processing error on XXXX XXXX end. As a result, the account was updated to reflect the IDR-Alternative repayment schedule on XX/XX/XXXX. The new, uncertified installment amount exceeded {$4000.00} for XX/XX/XXXX. In addition, the outstanding accrued interest was capitalized ( added to the principal balance ). Eventually, the REPAYE plan was approved, and it requires 12 monthly installments of {$430.00}, effective XX/XX/XXXX. To ensure that you were not responsible for paying the large bill due on XX/XX/XXXX, XXXX XXXX applied a period of forbearance to the loan from XX/XX/XXXX through XX/XX/XXXX. In addition, XXXX XXXX agreed to reverse the interest capitalization even that occurred on XX/XX/XXXX. However, XXXX XXXX experienced some difficulties with the adjustment initially, which caused a delay in the completion of the process. After receiving your CFPB inquiry, we contacted XXXX XXXX on your behalf to request for the interest capitalization reversal adjustment to be expedited. You may be assured that XXXX XXXX reversed the interest capitalization on XX/XX/XXXX. A summary of financial activity has been sent to you under separate cover to confirm the XX/XX/XXXX interest capitalization reversal and resulting payment reapplications for the Direct Consolidation Loan. On behalf of our agency, we sincerely apologize for any confusion or inconvenience that you may have experienced with the processing of the recertification application and with the interest capitalization reversal. No additional action is planned by the Office of Consumer Advocacy at this time. For questions regarding your account, please feel free to contact XXXX XXXX directly at XXXX. Loan counselors are available Monday through Friday from XXXX XXXX to XXXX XXXX, ET.
DESCRIPTION OF NON-MONETARY RELIEF The interest capitalization effective XX/XX/XXXX was reversed on the Direct Consolidation Loan. '' HOWEVER, THE INTEREST CAPITALIZATION WAS NOT REVERSED. I WAS SENT A STATEMENT WITH THE SAME INCORRECT AMOUNT SHOWN : {$340000.00} PRINCIPAL WITH {$21000.00} IN OUTSTANDING INTEREST FOR A TOTAL BALANCE OF {$360000.00}. THIS IS INCORRECT STILL. {$1100.00} OF CAPITALIZED INTEREST WAS ADDED TO MY ACCOUNT IN XX/XX/XXXX, AND {$1800.00} OF CAPITALIZED INTEREST WAS ADDED TO MY ACCOUNT ON XX/XX/XXXX, FOR A TOTAL OF {$12000.00} OF CAPITALIZED INTEREST ADDED TO MY ACCOUNT. TODAY XX/XX/XXXX I WAS SENT AN ACCOUNT SUMMARY WITH AGAIN THE WRONG TOTAL ON IT. THE BALANCE ON MY ACCOUNT REMAINS EXACTLY THE SAME- HOW THEN COULD THE INTEREST HAVE BEEN REMOVED? Am I missing something?
So basically, this request was closed when XXXX XXXX said my interest was reversed, but YET AGAIN THEY ACTUALLY NEVER DID AND NEVER FOLLOWED THROUGH. This is now beyond fradulent, and I do not understand how this can be allowed by a government agency that is supposed to be protecting the consumer. I, the consumer, am continuously lied to, so I am submitting yet another complaint. Please contact me as soon as possible. Thank you.
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05/19/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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On XX/XX/XXXX, I awoke to XXXX XXXX informing me that my credit score had changed. After checking my credit score, I found out that my score had dropped 46 points on XXXX and XXXX. Unfortunately, XXXX XXXX does not show my XXXX score. Im also unsure who can afford to have their credit score drop 46 points at this moment, if ever, but especially in the midst of a pandemic. First, I reviewed my credit report and found out the reason my credit had dropped was due to two items : 1. First, in lieu of the coronavirus pandemic, my family and I relocated to a larger, more spacious and remote place from XXXX, NY. Upon ordering items from XXXX, l realized I had left my XXXX store card in XXXX which allowed me to purchase items with a 6 month 0 % interest rate and gave me money back on dollars spent within XXXX. XXXX allowed me to open up an XXXX credit card with the same money back on purchases and also with an initial {$70.00} credit, but I was aware that this credit inquiry would bring my credit score down but NOT 46 POINTS!
2. The second was a shocker AMERICAN EDUCATION SERVICES. I had taken advantage, so I thought, of the forbearance option on my student loans in order to postpone my payments. When I took advantage of this program, AES informed me that I may incur interest, but I thought I would try to fight those charges later. According to XXXX, Student loan forbearance, as long as it is arranged in accordance with the original loan agreement, will neither hurt nor benefit your credit score. This is the first item shown if you google Forbearance and credit score. AES reported forbearance to all the credit agencies. Considering I have only about {$3700.00} left on my student loan balances, my credit report showed that per each loan ( 4 loans that now totaled to a balance of $ 3,700+ ), each had accrued interest. Each separate loan was reported with the interest accrued to it. Overall, the interest totaled {$23.00}, yet this assisted greatly in bringing down my credit score 46 points.
My first phone call was to AES. Why was this information reported when I was taking advantage of an emergency program? AES informed me that this information shouldnt impact my credit score, but it did! What was the advantage of this so-called program??! AES then informed me there was nothing they could do and that I would have to call the credit agencies. I asked AES, Isnt this affecting millions of Americans? I cant possibly be the only one. The supervisor informed me that I was one of few how was that even possible?
Immediately after ending my phone call with AES, I proceeded to call XXXX. After automation and a representative, I was forwarded to the department that could assist. After spending close to two hours on the phone call, XXXX told me I had done an insufficient job verifying my identity. By now I was enraged! This coming from an agency that is so dysfunctional, there password was PASSWORD! XXXX informed me that I would have to send them a letter via snail mail with 2 forms of identification and other forms of documentation to their PO Box where they would review and then send correspondence back to me. How long would this process take? Just to be clear, XXXX, in one digital stroke could greatly affect my life, but it would take me at minimum 30 days to correct their error and all my legwork. In fact, when I asked to speak to a manager, I was ignored and left on hold indefinitely.
My second phone call was to XXXX. XXXX does not even have a call center yet they are the first to tell you that your student loan forbearance has no bearing on your credit score. Here, again, I have to follow the same mail process as with XXXX.
My final phone call was to XXXX. I must admit, at this moment, this company is the only financial agency of the three that has embraced the current century. XXXX informed me that, yes, AES reporting of each loan had a huge impact on my credit score and that multiple people had been calling about this same issue. XXXX informed me how to dispute the reporting and could actually expedite the resolution by using my email. Thank God! Lastly, XXXX informed me that I should call AES again and ask them to remove this somewhat negative reporting.
Lastly, I should not be experiencing these awful issues in lieu of our current world emergency. Every day I experience a credit card or student loan agency trying to extract additional money from me and/or negative reporting that is affecting my finances, family and life. Where is the help?
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04/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX I was XXXX in a public XXXX XXXX and taking care of my father, who had XXXX. My student loans had been in forbearance with XXXX XXXX XXXX, as I was completing graduate school. I was not intentionally ignoring my loans, but due to living in and out of hospitals with my father, my loans were neglected and I defaulted. At the time of default, I explained my situation to XXXX, and offered to provide hospital records and documentation. They rejected my requests for help and charged me an 18 % ( {$9100.00} ) collection fee plus interest and other fees, totaling more than {$12000.00}.
XXXX advised me to apply for a graduated repayment plan to get my loan back in good standing. They warned that my credit was going to be negatively affected if I did not complete the loan rehabilitation program and that this could have detrimental effects on me financially. I felt I had no other options, and I agreed to the plan. I was then charged thousands of dollars in rehabilitation fees.
Once my loan rehabilitation was complete I was able to apply for the XXXX loan forgiveness of {$17000.00} for XXXX five years in a XXXX XXXX district. I was granted forgiveness, but it was negated by all of the default and rehabilitation fines and fees. I continued paying on the graduated plan from XX/XX/XXXX to XX/XX/XXXX ( around {$12000.00} in payments ) and saw a decrease in principal of {$1400.00}.
XXXX was aware I was a XXXX XXXX XXXX and should have advised me to apply for a Direct Loan under the Public Service Loan Forgiveness Program in XXXX. Since the loan forgiveness was applied to my previous five years of XXXX, these two programs would have been exclusive. My continued payments would have then counted towards PSLFP for the following years. ( This is my 16th year serving as a XXXX XXXX XXXX ). When I heard about the PSLFP in XXXX, my lender informed me that there was no action I needed to take because Federal Loans was not accepting applications until XXXX. In XXXX I spoke to a Federal Loans representative who informed me that my loans had to be Direct Loans and I should have consolidated with Federal Loans in order for any payments to qualify in the PSLFP. Had I not been misguided by my lender in XXXX, my loans would be forgiven next year.
This year, my student loan payments increased nearly {$100.00} per month. Although I did not receive a raise, my AGI showed an increase of almost {$4000.00} because I stopped contributing to my retirement account. Due to the pension crisis in KY, I had begun contributing to a separate retirement account. I had to stop because I could not afford to contribute, due to my student loan payments. This increased my AGI and caused my student loan payments to increase.
I spoke with several representatives from XXXX XXXX in regards to applying for a different type of repayment plan ( IDR ) and was provided with conflicting information. When my loan renewal application was complete in XX/XX/XXXX, I was told to make a {$5.00} payment during the transition. Then I started receiving notices from XXXX XXXX stating that my loan was past due and I was in danger of defaulting. Again, each time I called I was provided with conflicting information, and representatives could not tell me what was going on with my loan. I decided to apply for forbearance until I had definite answers.
In XX/XX/XXXX, I finally received a notice saying my payments were lowered to {$230.00} per month, yet Federal Loans began withdrawing {$250.00}, and I was told the payments were not counting toward the PSFLP. I applied for another forbearance while I tried to figure out what was going on with my loan. I continued to receive messages saying my loan was past due and in danger of default. If I log into my account now, it shows my loan is in good standing, but I have {$1500.00} in outstanding interest. Was I supposed to continue to make payments that were not counting toward the PSLFP? Which representatives advice was I supposed to follow? This continual misguidance has consumed my time and energy, has cost me thousands of dollars and has been a constant source of stress in my life for years.
I understand that it is my responsibility to repay the money I have borrowed, but I do believe I have been misguided and taken advantage of by my student loan lenders. If programs like the PSFLP are truly in place to help lessen the financial burden for public workers, then public workers should be provided with clear, helpful guidance by student loan lenders.
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10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am currently enrolled in an Income Driven Repayment Plan with FedLoan Servicing. I am on this plan to reach the point of Public Service Loan Forgiveness ( PSLF ) as I work in XXXX XXXX. I am on the path to reach my 120 payments towards forgiveness when suddenly NUMEROUS payments disappeared from my account.
In XX/XX/XXXX, I submitted my annual re-certification to confirm I'm still employed in XXXX XXXX. In XXXX, I received my letter outlining my total number of " Qualifying Payments ''. I am very diligent with checking from the previous letter to compare as full & on-time payments in the past have not been calculated in ( 2 prior disputes with this company ). In XXXX when I received my letter, my total was 68 qualified payments.
In XXXX, I sent in my re-certification again. This certification is typically done by me in XXXX, but we were prompted to re-certify as the pandemic brought on layoffs, so I re-certified earlier than usual at the request of Fedloan Servicing. This generated a letter in XXXX that I received with my updated number of Qualifying Payments. However, this letter was missing 33 qualifying payments from the letter I received just 5 months earlier AND didn't add in the 5 qualifying payments that were supposed to be calculated in through the emergency relief up to that point.
When I called FedLoan Servicing on XX/XX/XXXX, I spoke with XXXX ( Employee ID # XXXX ). He transferred me to XXXX ( Employee ID # XXXX ). They looked into it and saw this discrepancy. He confirmed that all of my payment have been in full and on time and didn't understand how or why they would just disappear like that. He guessed it to be a " computer glitch '' and put in a dispute for 38 total months for review. This was the 33 missing payments that I had evidence that I paid for, and the 5 that weren't calculated in from the emergency relief bringing my total to 38 for review.
2 months later on I called again. On XX/XX/XXXX I spoke with an employee of FedLoan Servicing. They told me that there has been " no movement '' and no resolution with the disputes so far and to try back at a later date.
3 months later on XX/XX/XXXX I called FedLoan Servicing again and spoke with XXXX ( Employee ID # XXXX ). She transferred me to the PSLF Dept where I spoke with XXXX ( Employee ID # XXXX ). She said the dispute is still open and there has been no movement or resolution and to try back again later.
On XX/XX/XXXX I called FedLoan Servicing again because we received an email stating that FedLoan Servicing will no longer be handling our student loans and that the transition to a new company will begin. I did not want to be transferred to a new company without resolution to this dispute for fear that it may get lost in transition, prolonging the issue. I spoke with XXXX ( Employee ID # XXXX ) who then transferred me to XXXX ( Employee ID # XXXX ). I explained my concerns. XXXX assured me that it would take about a year for it all to transfer over and that we should hear back from the Dispute Department by then. I asked what happened if it didn't, and she said that the " review would get transferred over ''. I asked to speak with the Dispute Department and they told me that they " don't accept phone calls '' and that I just have to wait and to try back again at the end of XXXX.
On XXXX I called FedLoan Servicing and spoke with XXXX ( Employee ID # XXXX ) who transferred me to XXXX ( Employee ID # XXXX ) who said that there is still " no movement '' with my dispute. I asked to speak with someone else. They sent me to the " Service Recovery '' department where I spoke with XXXX ( Employee IE # XXXX ). He sent an email to the Dispute Department to add me to the " escalated list '' since it's 7 months and I haven't heard a word about the approximately {$10000.00} worth of Qualifying Payments that disappeared from my account. He said he could NOT give me a time frame that they would find resolution in this. His best guess was that when the system went to enter in the Emergency Relief Forbearance, that somehow it " wiped out '' payments back to XXXX. Again, I asked him who the Dispute Department reports to and I wanted to speak to the " higher ups '' as I have been more than patient. Again, I was told that they exist, but they don't accept phone calls. The phone call ended with that I just had to wait to hear back and that there is nothing else I can do.
This needs resolution. And it needs to be resolved prior to the transfer to a new company.
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05/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Synopsis : XXXX adjusted my REPAYE monthly payment inappropriately early by 2 months inappropriately, which will cost me > {$1000.00}.
XX/XX/XXXX : I consolidated a few of my loans to make them eligible for PSLF in XX/XX/XXXX XXXX {$32000.00} ) and transferred the rest of my loans ( already eligible for PSLF ) to MyFedLoan, which was completed on XX/XX/XXXX ( {$110000.00} ).
XX/XX/XXXX - IDR payment ( {$160.00} ) was applied to my non-consolidated loans only XX/XX/XXXX - Interest was capitalized for my non-consolidated loans although it's not clear why because my loan repayment plan did not change and I paid the same monthly payment of {$160.00} on XX/XX/XXXX XX/XX/XXXX - Make a monthly payment of {$530.00} ; this payment inlcude the {$160.00} for my non-consolidated IDR amount plus {$100.00} & {$260.00} for my consolidated loans. The increase in payment amount for the consolidated loans was explained to me as being a requirement for switching from IBR to REPAYE.
XX/XX/XXXX - Interest on the 2 consolidated loans is capitalized XX/XX/XXXX - Interest is capitalized on the subsidized consolidated loan ; unclear why XX/XX/XXXX - Two payments for the REPAYE plan are made - {$46.00} & XXXX ( Total {$200.00} ) ; unclear why this payment was listed as 2 separate payments XX/XX/XXXX to XX/XX/XXXX : 12 payments of {$200.00} made on autopay ( dates listed below ) - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX : IDR payments begin under the REPAYE plan and remain the same until I recertify my income in early XXXX XXXX ie, I paid the same amount from XX/XX/XXXX to XX/XX/XXXX XX/XX/XXXX : Payment recalculated based on new income certification and letter sent from XXXX stating that the " new monthly payment is effective for all payments between XX/XX/XXXX and XX/XX/XXXX '' XX/XX/XXXX : Payment recalculated based on new income certification - changed to {$330.00} XX/XX/XXXX to XX/XX/XXXX : 10 payments of {$330.00} - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX XX/XX/XXXX : XXXX sends a letter reminding me income certification is coming up soon. States that it must be completed by XX/XX/XXXX or my payment on XX/XX/XXXX will increase to {$1800.00} XX/XX/XXXX : I receive an email letting my know an upcoming payment is coming due. The payment has unexpectedly increased to {$1500.00}.
XX/XX/XXXX : I call customer service to understand what occurred. I speak to 3 separate customer service representatives, who all have varying explanations. Finally, the supervisor explains that 2 of my loans ( the consolidated ones ) are on a different income verification schedule than the others and that I needed to recertify prior to the end of XXXX for those 2. Because I didn't my payment for those 2 loans went to the 10-yr amount for the XXXX payment. I present her with the letter from XX/XX/XXXX that states I only need to recertify by XX/XX/XXXX and she responds that was a glitch in the system and that there are 2 loans that need to have income certification earlier but she states that their system is not designed to include the earlier deadline. I also point out that my payment was the same through XXXX of the previous year, that my income was certified in XXXX, and is only required once per year, but she still states that those 2 loans are on a different schedule. As " resolution '', they are submitting may issue to their compliance department. In the meantime they instructed me to not make the payment of {$1800.00} and wait for the compliance departments response, which can take up to 60 days. They say that is okay because they don't report to the credit bureau 's until 90 days and if the payment is corrected they will backdate it so that I'm not delinquent.
Post XX/XX/XXXX - I completed my income verification and my payment amount was recalculated. However, on XX/XX/XXXX I received a letter saying my REPAYE had been recalculated and would be applied starting XX/XX/XXXX. My new bill for XXXX reflects this recalculation although my previous certification was applicable through XX/XX/XXXX and so should not be applied until the XX/XX/XXXX. Depending on the outcome of the compliance department decision, they may be requesting that I pay an extra {$500.00} ( {$830.00} - {$330.00} ) for the month of XXXX and possibly the month of XXXX. In total that is > {$1000.00} for the 2 months.
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01/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XX/XX/XXXX I received a letter from Fedloan Servicing informing me that my income based repayment plan recertification would be coming up in a few months. I have opted to receive all of my correspondence from them via mail, as I have repeatedly had problems in the past with their emails going to my junk email. The letter stated " In about 2 months, look for another communication from us with easy instructions and a direct link to recertify online. '' I had a one month old baby at this time, so needless to say, things were a bit hazy, but the letter explicitly said that I would receive another communication when the recertification was due, so I planned on dealing with it when that correspondence came in the mail.
The follow up letter never came. I checked the app in late XX/XX/XXXX when it dawned on me that I had never received anything else, and saw that I had missed the recertification window and my monthly payments were going up substantially AND that the interest on my account would be capitalized. I was panicking and immediately called Fed Loans. I explained to them that I never received the official letter when the time for recertifying came up, and they told me that it had probably been emailed or could be accessed in the app. I told them that is exactly why I am signed up to received mailed documents ( and she confirmed that was the case ), because I hadn't received any emails from them nor any letters. She told me at the time that the terms said that the interest " may '' capitalize, but that may not be the case. She also said that I would be able to get the payments lowered again if I sent updated pay stub information, as I hadn't worked for 6 months by that time due to the birth of my baby and complications after. She said in the meantime the account could be put on forbearance so I would not have to remit the $ 600+ payment that was quickly approaching. It seemed like all was not lost.
A few days later I received a letter stating that the interest on my account may be capitalized due to a forbearance, so I immediately called Fed Loans and told them to take the forbearance off. They said they could not. They also told me that the interest was already being capitalized because I missed my window of recertification, so it would not matter if the forbearance was applied or not. I pleaded with them and explained again that I never received the recertification mailing ( they fully admit that it was never mailed to me ), but they said that there was nothing that they could do. I tried to speak to a supervisor, sent email inquiries, etc., but did not receive responses. I also requested an audit on my account to show how much longer I had to make payments, etc., and never received responses to that either.
They capitalized {$8900.00} in interest over this and added it to my principle. It was/is sickening. That's more money than I made the entire year last year. I was heartbroken over this and XXXX and was telling the nurse that visits our home for our baby about it, and she came back a week later and thanked me because I barely saved her from the same fate! She received the first letter and never received the follow up that is promised in the first correspondence. Then, a month later, I told my sister what happened, and she too logged onto her account and barely made the cut off date as well. They are doing this to everybody. Sending a letter saying to look out for another letter that never comes is setting people up for failure. I can only assume that they are making a ton of money off of this. They added about {$9000.00} to my loan in the blink of an eye.
Here we are, a year later, and they are doing THE SAME EXACT THING. Obviously I know better now after learning the hard way, but I am sure that many other people do not, and it is just a sickening business practice that they continue to take advantage of. For this year 's recertification, I received my initial letter XX/XX/XXXX and once again it stated " In about 2 months, look for another communication from us with easy instructions and a direct link to recertify online. '' This lets people 's guard down, making them think something is coming in a few months to walk them through this process. It is now past that two months later, and I have received nothing else. They continue with these twisted, misleading practices year after year. It is simply unethical, and I know they are aware because of people like me and the calls and emails that I have made.
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10/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Re : Student Loan/Public Service Dilemma Dear Consumer Protection staff, I am writing you to seek your and assistance, as I have a serious and unresolved student loan dilemma. I am a XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. For the last 18 years I have worked with XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. It is difficult but extremely rewarding work, and I cant imagine doing anything else professionally.
Like many hopeful young Americans, took out student loans to earn my XXXX degree. And, like many new to the job market in the XXXX, I realized quickly that I would need a XXXX degree if I wanted a job that would allow me to buy a small home and start a family. So, I took out more student loans and went back to school. It seemed the correct choice, as my increased training and credentials open the doors to this job that a love.
Since the inception of the XXXX Public Service Loan Forgiveness program I have made 120 full, consecutive, on-time payments toward my student loans. During this time **my loanowner has changed multiple times** ( without my consultation ) and Ive had to make sure my previous payments transferred in. This diligence means that this month, XXXX XXXX, I have met the required XXXX consecutive payments and have my loans forgiven! Right?
Sadly, the XXXX XXXX XXXX XXXX XXXX is telling me NO. I have been told that the clerical title of my payments -- graduated payments vs income-driven payments -- means the $ 70,000+ dollars Ive paid in those 120 payments dont actually count toward loan forgiveness. In a bitter twist of irony, the payments I was making were actually larger ( an extra {$200.00} a month ) than the qualifying payments would have been. At every step of the way, over these last 10 years, I was told my account was in good status which I ( naively ) understood as meaning that I was making qualifying payments.
I have taken up my case with Fedloan, the current holder of my student loans. It took them months to review my case, and in the end they told me sorry, but youll have to start your 10 years of payments over again. This would add another $ 60,000+ to the price of an already costly education! This was not an acceptable answer, so I turned to the same government that was so willing to lend me this money.
When I presented this information to my local Congressman XXXX XXXX office, his representative showed empathy, but little interest in assisting me beyond a general inquiry. I then contacted XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX directly with a manager, and after another case review, I was told the following : This seems wrong, but its a big system and these kind of things happen. And, Unless we find that something illegal has taken place, we are powerless to act on your account.
Is it not illegal to be charged twice for the same education? I make an XXXX XXXX salary, and for the last 9 years this has been a huge hit to our monthly income. Between my loan payments, and some very serious medical bills, weve had to refinance our home twice to cover debt accrued over the years. Making this 120th payment was supposed to be a life-changer for my family.
I have been steadfast in both my monthly loan payments, and my service to the community. I have made large payments, in full, and on time, for more than a decade. I even made a {$10000.00} payment at the advisement of my loan holder to show good faith the first month that the Federal Loan Forgiveness program started.
I am not asking for a free ride. I am a person who pays his bills ( my near XXXX credit score will back this claim ). I have been making my payments, and serving my community for well over a decade. I can not accept the XXXX XXXX XXXX XXXX decision to start my payments all over again. Please advise me as to my options, as I believe the legal system is my only hope to resolve this injustice. Any assistance and/or advice would be appreciated more than you could ever imagine.
Sincerely, -XXXX XXXX XXXX , XXXX XXXX XXXX **One of my loan holders was XXXX XXXX. I was informed by the UXXXX XXXX XXXX XXXX XXXX supervisor XXXX that because of the poor conduct of this contractor, they were barred from collecting for the XXXX XXXX XXXX XXXX. On multiple occasions, Ive request my payment history form my various loan holders, and it appears some of my history cant even be located due to inept service and record keeping.
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06/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Fedloan serving has continued to add money to my amount owed without explanation and make " mistakes '' in their favor that go unresolved. They have been deceptive and misleading in the way they have conducted business and the latest adding of {$4000.00} to my bill with no explanation has gone too far. My complaint date back to XX/XX/XXXX, when I submitted my PSLF form for XXXX XXXX XXXX XXXX and they only counted 7 months insisting the University filled it out improperly. That issue has gone unresolved. More importantly last XX/XX/XXXX or so I sent in my paperwork to recertify my IBR which I had done without incident several times. I was told on the phone that I should select all the options and I would be presented with the least cost option. Suddenly Fed Loan serving in their own self-interest added about {$50000.00} to my bill with no explanation. I was then told it was because their computer decided to switch me from IBR to REPAYE which capitalized the {$50000.00} and added it to my balance driving up the amount owned and my payments even though it was supposed to pick the option where I paid the least. I have gotten all kinds of explanations but in no way shape or form did I CHOOSE to add {$50000.00} to my bill and pay them more. I was told its better for me because I am working for the XXXX and it will be forgiven. I was told I would get an explanation and investigation but nothing ever came of that and working for the XXXX XXXX they took advantage of the fact I did not have the time and ability to fight them. I finally followed up with them after them made several more " mistakes '' in their favor this year the last coming a few weeks ago. I was called a liar and told I did not submit paperwork which I had records I did submit. I then proved I did and was told oh they made a mistake calling me a liar on the phone for over an hour. They brought up all the issues stated above and others. Again, I was told an investigation would happen but nothing. For 5 years my total due remained at about {$130000.00} because the interest was not capitalizing. Then It jumped to about {$180000.00} when they decided to change my plan and capitalize the money in their interest. That remained and it was a dispute but one based in a fair point I could understand that there was some explanation even though it was that they were deceptive and in a way tricked and defrauded me to get the {$50000.00}. Now suddenly my bill for no reason jumped to about {$190000.00} all while it says I paid down the principle and interest. This changed happened betweenXX/XX/XXXX and XX/XX/XXXX with no explanation. I called and spent 3 hours on the phone with several supervisors none of whom could explain this mystery {$4000.00} just added to my account. All they claimed they would do again is open up a dispute of amount and that would take several weeks all while the amount they just decided to add accumulates interest and I pay interest on it. Like before they will just wait until it is forgotten and add he {$4000.00} to my account. They are deceptive and completely dishonest. If I speak to one rep they say one story then the next says the opposite. One person told me it was a mistake they found in the accounting from XX/XX/XXXX when the interest capitalized for they just decided to add it on. I received no letter no documentation no explanation they just stuck {$4000.00} on my bill and had I not looked it would have stayed then they would have said too late just like they did with the {$50000.00}. The next person claimed they capitalized more interest but there was none because I pay almost {$1400.00} a month and its all been paid. Again these are just lies to get you off the phone because they feel nothing will happen as they just add amounts to the bill and it needs to stop. This is not to mention the money added to the other loan which increased as well. Loan one went from {$130000.00} to {$180000.00} to {$190000.00} an increase of {$50000.00} an increase of $ 36.45 % of the original balance with no explanation. Loan two went from {$30000.00} to {$33000.00} to {$33000.00} a total increase of {$2700.00} a 9.06 % increase with no explanation. All this while I pay {$1300.00} a month and the interest rate is 6.75 % and the statements says I paid {$14000.00} of the amount due, {$13000.00} in interest and XXXX in principle on the same statement the amount due went from increased about {$4000.00} on loan one and a few hundred dollars on loan two.
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05/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
I applied for Public Service Loan Forgiveness in XX/XX/XXXX. It was initially declined due to not having a qualifying loan on record. After numerous conversations and resubmitting applications and/or employment verification forms, errors were supposedly corrected. According to a conversation with XXXX at FedLoan Servicing, my employment verification was approved XX/XX/XXXX. My paperwork was approved XX/XX/XXXX ; awaiting record of number of payments received. Followup conversations would lead to statements that I was not qualified and/or employment verification was still needed and/or the wrong application was sent. Customer service individuals would continue to make initial statements noting the same until being probed by me to check previous notes. Each time they would realize the error and state that they would forward it to a supervisor for review and that it should be corrected in approximately 10 business days.
XX/XX/XXXX, I resubmitted all forms to FedLoan Services via certified mail, for which I received receipt. In frustration, I also contacted Senators XXXX ( XXXX ) and XXXX for assistance on XX/XX/XXXX. On XX/XX/XXXX, a letter was sent to Senator XXXX XXXX office ( Senator XXXX received similar letter ) from XXXX XXXX-Supervisory Loan Analyst-Federal Student Aid, noting that my application was approved and being processed, with a note that I had only made 99 of the required 120 payments. That number was later corrected and my final payment should have been XX/XX/XXXX. I have continued to make payments since then ; the last being XX/XX/XXXX.
Follow up calls since XX/XX/XXXX have been equally fruitless ; again hearing statements of missing applications, employment verification forms, etc. Each time, after probing by me, the error is discovered with promise of forwarding to another department for review. XX/XX/XXXX, I once again received written confirmation of employment verification, yet the customer service response was similar.
Today, XX/XX/XXXX, I spoke with XXXX ( Employee # XXXX ) to check the current status of my application. Once again, there was no action noted : no application, no employment verification, nothing was initially found -- not even my name matched a previous letter sent to me by FedLoan. After continued probing and her apparent communication with a supervisor, my information was discovered but XXXX noted that the employment verification was denied. I stated that I had a letter from them that stated my current employer had been verified and I had similar letters from previous employers. XXXX once again left to speak with a supervisor. Upon her return, XXXX stated that they had been verified and that they needed to account for the number of payments. She asked me to hold. After several minutes, XXXX returned stating that they were unable to access any payment records and would forward this for review. I expressed my concern that this same conversation seems to be continuing with each phone call : each time they can't find it, then it is found then denied, then they find the error and need to count the months of payments, etc. I asked how to specifically follow up to ensure this is finally completed. XXXX acknowledged seeing the previous notes, including XXXX XXXX name from over a year prior to this call. XXXX stated that I would have to wait several weeks to receive a notification letter.
No specific recourse is available to me. I have sent the appropriate applications and verification forms numerous times. I have received a notice of payments made and my last payment should have been on XX/XX/XXXX. FedLoan Services continues to avoid the completion of this application ; begging the question if they ever to intend to do so. The record keeping, handling of applications, etc. seems to reflect the same issues as the VA hospitals are charged with in caring for our veterans. Noting surveys on various web sites, complaints against FedLoans processing of Public Service Forgiveness applications are extremely high ; as tens of thousands have applied for Public Service Loan Forgiveness and very few have received forgiveness. One report noted less than one hundred received forgiveness as of last year.
In any case ... I applied, my employment was verified, I have made the required payments, yet still no forgiveness has been given nor any reasonable explanations for the delay or ability to monitor progress.
Please provide any assistance that you can. Regards and thank you
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07/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, I matriculated into a doctoral program, and I subsequently graduated in XXXX. The program provided a solid education, but they used many unethical administrative practices that continue to impact my career, my finances, and my health. I worked very hard to develop a meaningful career, and secured a position with the XXXX XXXX XXXX XXXX at XXXX XXXX, in New York XXXX. My salary has ranged from {$40000.00} per year to a high of {$60000.00} per year, now. My employer is an eligible employer under the XXXX XXXX XXXX XXXX XXXX, and I applied to the program as soon as my loans entered repayment, 10 years ago. Based on this alone, I should be ending my payment period. My loan servicer, FedLoan, never completed the loan applications on their end. When I tried to follow up, I was run through phone calls, electronic portals, and circled through so many hoops that I paid at least three separate third party agencies to help me over the years. I received a refund check in the mail as a settlement when at least XXXX of the agencies was penalized for some type of fraud. Most recently, I used XXXX because my XXXX XXXX department endorsed them. Still, as of now, I am still not enrolled in the program and none of my service counts toward any forgiveness plan. Instead, I have been on continuous forbearances for the past 10 years. I am only now learning that it was illegal for FedLoan to have kept me on forbearance for the past 10 years. Meanwhile, interest is accruing. The biggest problem that I have with having been on forbearance for 10 years and not receiving any service credits is that I now have severe autoimmune disorders and am physically XXXX due to XXXX XXXX, XXXX XXXX, and XXXX XXXX ( none of these XXXX qualify for your loan forgiveness program despite their severe and obvious impact on my life and finances ). I will inevitably be forced out of the workplace soon due to these disorders. Currently, my direct supervisor is allowing me to work from home and at a reduced schedule so as not to force me onto social security XXXX, but he can not be there forever. If my PSLF forms were managed and I were part of the program as I deserved to be I would be able to retire now, and not be forced to worry about having entirely unpaid loans and their accrued interest.
Most recently, FedLoan was compelled to revisit my claims and those of others in a legal action People of the State of New York XXXX Pennsylvania Higher Education Assistance Agency, d/b/a Fedloan Servicing and American XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( ER ) ( S.D.N.Y ). In order to be included in the review, they say that I was supposed to return a claim form to them. They have just notified me that they never received my claim form. To be clear, I never received a claim form from them. My husband received a blank claim form from them, and I photo copied the blank form for my own submission. No form ever came in my name, but I submitted a completed form, anyway. Both my and my husbands forms were sent in together, in separate envelops, and his was received and processed. Mine was not. At the time that I mailed my form, I mailed it because I was unable to upload any documents into my electronic portal. I had called FedLoan to address the form and portal issues at that time, but was unable to reach anyone and my calls were dropped from hold. The electronic portal had been non-functional until I tried it today, XX/XX/XXXX. To date, no one has ever gotten back to me from FedLoan.
After 12 years of employment, and {$250000.00} in loans, not a single payment made was counted toward forgiveness. When I had difficulty making payments, I was put into forbearances, and have remained in forbearance for almost all of the 10 years. When I asked about solutions or buy-backs, I was put through federal education department portals and told someone would help me. No one ever did. At this point, my hopes in writing to you is that you may be able to push for my review under People of the State of New York v. Pennsylvania Higher Education Assistance Agency, d/b/a Fedloan Servicing and American Education Services , Case No XXXX XXXX ( ER ) ( S.D.N.Y ) and make sure that my claim is not lost or turned away. Perhaps you can have someone contact FedLoan or point me to an outside oversight agency that will work with me to resolve the issue with my loan forgiveness. My grandmother always said that speaking out is important. I feel as though I need to speak loudly now.
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07/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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AES Student Loan Servicer reported me as " major derogatory '' for a {$14.00} payment that they failed to collect from me when I called several times to their office to begin ANOTHER repayment plan. I have called wrote letters since XXXX to rectify this situation as my credit score dropped from an XXXX to a XXXX. I have since lost a bid on a new home, and had to find a co-signer to purchase my new vehicle. Note : I WAS ON AN AUTO REPAYMENT PLAN WHEN THEY REPORTED MY CREDIT!! After several conversations, supervisors, and writing appeals to AES, I am still left struggling to rebuild my credit ( which had been in good standing for quite some time! ). Below is the last letter I wrote to the appeals office, per their supervisor-who helped draft the verbiage for me. And I was still denied.
" Per my conversation today with XXXX, ID # XXXX, I am writing regarding the denied credit dispute that I sent in last week. He stated that I should write an appeal to clarify my reasoning for the dispute.
On XX/XX/2022, I called into your office regarding a bill that I received in XXXX for XXXX for {$14.00}. I explained that I didnt understand the purpose of the bill as I was set-up on an auto payment status. The person on the phone stated that I needed to be re-certified for the Income Driven Payment Plan and then assisted me in doing so. A payment agreement was set and it was my understanding that this would also take care of the {$14.00} balance on the account. At no time during that recorded conversation was I instructed or asked to pay the {$14.00}, or I would have immediately.
The auto payments went on as scheduled and then on XX/XX/2022 I received a notification of a derogatory credit report for non-payment of {$1700.00}. I immediately called back to AES to question this report. The lady that I spoke with was very helpful and stated that Loan Sequence # 1 was showing a {$0.00} payment due and therefore the auto payments were not being contributed to that particular loan. However, it was not disclosed at that time that the {$14.00} was not cleared and therefore the reason for the negative credit report. She stated that she recognized the error and would send over a request to have the derogatory reporting removed. I was at ease knowing this was being handled.
XX/XX/2022 I received another negative credit reporting for {$1700.00}. Due to these two reportings, my credit score went from an XXXX to a XXXX! I called back to AES as I thought this matter was rectified. The person that I spoke to this time stated that they, too, would process a dispute. I wasnt made aware of a form that needed to be completed, but then received a dispute form in the mail on XX/XX/XXXX. I then called back to AES to ask why I was receiving a form nearly a month later when twice now I was told the matter would be resolved. This person said I had to complete it in order to request the removal of the derogatory reporting. I completed and uploaded, and mailed the form as requested. I called back today, as instructed, to check on the status and was told my request was denied.
While XXXX explained that the {$14.00} was a past due amount, he understood that there was clearly miscommunication and could see by my account history that I have been making every effort to remain in good standing with my payments.
It is my hopes that whoever is reviewing this correspondence can see that I am in no way attempting to avoid payments and doing everything in my power to cooperate. For what its worth, my family and I just lost a bid on our first new home due to this credit reporting and we are absolutely devastated. Additionally, I have a new vehicle waiting to arrive from the plant and I am truly hoping this can be rectified prior to having to sign papers on a new lease.
I have worked extremely hard to maintain a good credit score and would graciously appreciate your understanding to submit a correction on my behalf. After hearing XXXX explanation, I do understand that the {$14.00} was a delinquent amount, but I urge you to pull the recorded phone conversations to see why I was left under the impression that my AES servicer was leading me in good faith and did not speak of a need to pay the {$14.00}. I believe both myself and the representative understood that the approval of the repayment plan would also include that amount.
Thank you for looking more deeply into this situation. I will await your response. '' This, too, was denied.
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04/28/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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A bill from a collection agency called XXXX XXXX XXXX arrived at our house in early XXXX claiming {$98000.00} in defaulted student loans. We thought it was some kind of phishing scam where you are outraged over the amount and call the phone number on the bill and they get you to provide personal information to " confirm '' your identity, so we ignored it. Also, I never had a single student loan, we hold no debt other than our mortgage, and the name it was addressed to was our last name, but not the correct spelling of my first name. Finally, none of the contact information on the bill they sent matched a single piece of contact information on the website for this company, so we gave it no thought.
On XX/XX/XXXX, another letter arrived at our address, same wrong spelling of my first name. This letter was from PHEAA ( Pennsylvania Higher Education Assistance Agency ) stating that they had previously sent a notice from the United States Department of Education stating that they were going to garnish any monies received from the Treasury Department, but they've decided to suspend that action at this time. I have no idea what that means. At this point, this was the first item received at our address from PHEAA and we've lived at the same address for nearly 17 years. I first confirmed that the contact information in the letter matched the contact information on PHEAA 's website. I attempted several times to reach a person over the phone but after waiting on hold over 30 minutes each attempt, I chose to send a letter on XX/XX/XXXX via certified mail instead. In that letter, I included a completed official Direct Credit Dispute Form, and I informed them that they have the wrong person, that I have no account with them, and that I have never had any student loan of any kind. I provided them a copy of the two items our house had received by mail, but I did not provide them with any significant personal information because it's not my account and those two items were the sole pieces of information we had at that point!
Their response was received on XX/XX/XXXX and XXXX, XXXX in the form of three items. One is a response stating that they do not have enough information to process my request and to send them a copy of my drivers license and social security card. The second item was a copy of all the loan paperwork for this account, with none of the information omitted or obscured, meaning that they sent me someone's social security number, birth date, and address at the time of the loans. The third item was a letter stating that they have investigated my dispute and decided that the account is mine ( it is not ). I mailed out a response today, XX/XX/XXXX, via certified mail. I reiterated that the account is not mine, that they have the wrong person. I included a photocopy of my driver 's license, which is a REAL ID, not simply a regular license, showing that my DOB is not the same as that of the loan applicant. I also included a small portion my recent credit report, showing all of my addresses since the early XXXX 's, none of which are even in the same state as the loan applicant. This small portion also included my year of birth, and my married name and maiden name, neither of which matches the spelling of the name on the account PHEAA is attempting to collect on. I did not send a copy of my social security card. They've already demonstrated that they mishandle that information. I only supplied the last 4 digits of my SSN, which are different than that of the person who took out the loan.
I am not concerned that someone has stolen my identity, because my credit report shows nothing of the sort and none of the information for the loan PHEAA claims is mine matches any of my personal information. I am deeply concerned that a financial institution can begin sending collection notices to random citizens that happen to share a common last name with someone who owes them money. My first name is spelled differently than this person, my birth date is completely different than this person, my social security number is completely different from this person. I do not know how PHEAA chose to associate my address with the account, but they certainly did not do their due diligence before turning the account over to a collection agency. Any help to ensure that PHEAA removes my address from this account and ceases to attempt to collect from me a debt that is not mine, would be greatly appreciated.
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08/30/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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The servicer of my private student loans is American Education Services ( AES ). I have three loans through them, 2 are through XXXX XXXX and 1 is through XXXXT ( XXXX XXXX XXXX ). The problem I am having is with XXXX and AES.
Recently, I have noticed that my monthly amount due for my XXXX loan has increased. However, the problem is that my interest rate continues to increase, with no reason behind it, other than it is a variable interest loan, but ironically, the interest rate has only increased since I started repaying the loan and has never decreased.
I called XXXX recently because I am concerned about how my monthly principal amount that has been paid out of my monthly lump sum has been decreasing and my amount to the interest has been increasing. Thus, it leaves me in a situation where I end up paying lesser amounts each month on the XXXX loan principal and over time this extends how long it would take me to pay off the principal balance.
I asked if I could pay more money each month towards just the principal balance of the XXXX loan when I discussed this with AES. It would involve a number of steps where my current direct debit payment would be suspended for 2 billing cycles, thus eliminating my 0.25 % interest rate deduction, and they could not guarantee that the extra money I would be paying would go directly on the principal. I was planning to contribute an additional {$50.00} per month to just that XXXX loan so that it would make a bigger dent in the principal, thus reducing the amount that I pay with interest on that loan. AES would not allow me to simply add on {$50.00} without first suspending my direct debit.
The suspension of the direct debit seems punitive to me if it results in my interest rate going back up. I 've submitted a total of 65 monthly payments without defaulting once or being late etc. on all three loans through AES. AES would also not reimburse the difference between the amount of interest that would have been accumulated on the two months that the direct debit was suspended and I 'd be paying a higher amount of interest in those months which is not what I typically would have paid.
I asked AES if I could pay XXXX directly since they were giving me a hard time. I then found out that AES does not have any contact information for XXXX and there is no address or phone number that I can call to either pay the loan directly or to even pursue alterations to the loan repayment terms etc. I find this ridiculous that I pay money to a company that I can not even speak with nor do I have the address to reach out to them to pursue a phone call or some type of contact.
I also want to know why I continue to have my interest rate increased over time. It is to the point where, despite the 65 payments I 've made, my interest rate continues to increase, so my monthly payment actually never decreases. It 's a sick game if you ask me. My principal loan amount started at {$29000.00} and it is at {$24000.00} today, a {$4000.00} difference, yet my monthly payments have gone up from {$95.00} to {$200.00} just this month. The monthly payment goes up quarterly and yearly. Just at the beginning of this year it was {$190.00} and at the start of XXXX, it was at {$190.00}. It may not sound like a lot to increase but the problem is that my principal balance has been decreasing the entire time.
The only help that is offered by AES is to put the loans into deferment or forbearance. But that wo n't help me, it will just increase the principal over time because the loan is still stuck at an interest rate that increases over time. AES 's only response is to consult with a private lender, a company that can consolidate the loans and then pay that company instead.
They gave me the same run around when I tried to pay XXXX XXXX directly with my loans. They claimed that XXXX does n't have the capacity to manage my direct debit each month. So, they have failed to allow me to renegotiate my loan terms. XXXX had argued with me that they did n't have a loan consolidation program, even though I pay 2 payments to them each month on 2 separate loans with 2 separate interest rates. Which, that to me is pure theft. I 'd be paying a lower amount each month if I simply were to combine the two loans that I pay on each month but XXXX wo n't let me.
The issue with XXXX is a side note but, yet, another problem. Whatever you can do to help me out I 'd be appreciative of, thank you.
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01/29/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for a Direct Parent Plus federal student loan to cover my son 's XXXX tuition expenses for the Fall XXXX and Spring XXXX semesters. The loan was disclosures indicated a fixed rate of 7.21 % with a principal of {$63000.00}, and an expected payoff date of XX/XX/XXXX ( a 10 year repayment period ). The loan funds were disbursed directly to my son 's university, by FedLoan Servicing : {$31000.00} on XX/XX/XXXX and {$31000.00} on XX/XX/XXXX. See enclosed documentation for supporting information downloaded from MyFedLoan.
The loan has always been on a " standard '' repayment plan ; no forbearance or any changes to payment terms. I started making monthly payments on XX/XX/XXXX. All my payments to date have been for an amount greater than the required minimum payment of {$760.00}. As you'll see in the supporting documentation, I typically paid $ 800-1,000 each month. I only made one payment for the minimum required amount, the first payment on XX/XX/XXXX. I never missed a payment nor did I ever make a payment for less than the required minimum payment amount.
Last month, on XX/XX/XXXX, I made a large payment for {$13000.00} in an effort to reduce my principal and accelerate repayment. My expectation was that the reduced principal, {$16000.00} as of today ( XX/XX/XXXX ), would translate into either lower required minimum monthly payments or an earlier payoff date. I was surprised to find out, when I called FedLoan on XX/XX/XXXX, that my monthly minimum required payment and the payoff date remained the same! And, the service representative indicated that I was now in a " pay ahead '' status. She explained that my additional payments, including the large one on XX/XX/XXXX, were applied to future payments. So, I asked why that would not mean that the loan would be paid off sooner than XX/XX/XXXX. She explained that I still had to make over 30 payments, an additional {$22000.00}. I have already paid a total of {$65000.00}. If I make those additional 30 payments, I will have paid {$88000.00} ( or more, as I do not trust FedLoan and it's calculations ).
I do not understand how a FIXED loan on {$63000.00} turns into a total paid of {$88000.00} when this 10 year loan is being paid ahead of schedule by a matter of years. The interest amount paid on this loan should have been {$4500.00}, not {$22000.00} or more! That's more than 35 % interest. FedLoan did ( or would ) not provide me a total expected payment amount at the end of the loan. It was not provided to me over the phone, not on their website, and not in their disclosures in the original promissory note. Nowhere along the path of this loan experience was I informed, as the borrowing consumer financially responsible for repayment, that I would be paying more than {$22000.00} over and above the principal. FedLoan uses a daily interest calculation, but nowhere do they disclose the significant financial cost and impact it has on the consumer 's repayment obligation. In fact, indicating it's a fixed rate loan is deceptive without additional disclosures showing at least the standard repayment scenario and what the total cost of the loan will be to the consumer.
The recent payment history I downloaded from MyFedLoan shows that I have already paid {$18000.00} in interest and {$47000.00} in principal. I have a {$16000.00} balance remaining on the loan. If I paid that off today, I would have paid a total of {$81000.00} ( 28 % more than the original loan amount ). Does that seem right on a loan advertised at 7.21 % fixed rate? If I continue making payments until what FedLoan claims to still be my payoff date ( XX/XX/XXXX ), how much total interest will I have paid? At this rate, I will likely end up paying almost 50 % interest, or close to double the original loan amount.
This is an outrage, outright robbery of the consumer through deceptive practices. As a consumer, I would never have taken this loan had it been clearly disclosed to me how the presumably fixed interest rate would be applied by showing me what I would be paying in total over the life of the loan. These disclosures are clear on credit card statements, they are clear on mortgage origination documents, so, why are they not required and clear on Federal Student loans owned by the U.S. Department of Education? Why does FedLoan collect and retain funds from borrowers that are excessively higher than the rates advertised for the loan? How do I get my money back?
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04/03/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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In XXXX of 2019, American Education Services increased my monthly payment to {$240.00}. Due to having to purchase a vehicle, increase in my auto and renter 's insurance, increase in my rent due to releasing, and other student loans, I am unable to afford the monthly payment. All I want is for AES to lower my payment to something I can afford so, they can stop reporting my account as past due on my credit. This negative credit reporting This feels like a system designed to ensure that people are never able to pay off the loan. I feel at this point, my only recourses are to report AES to financial bureaus ( so other people can be fully informed when deciding whether to financial their student loans through XXXX XXXX ) and consider taking legal action. Legal action may be necessary to let the courts decide is AES is engaging predatory lending practices, much like XXXX XXXX and XXXX. I contacted AES a few times in XXXX of 2019, and again today ( XX/XX/2019 ) about my loan. When I initially fell behind on my payment in XXXX of 2019, I called AES to ask for help in lowering my payment, the agent informed me that she was going to submit the request for a lower payment. However, she failed to tell me that I need to pay the {$240.00} payment BEFORE she would process my request. I tried to inquire about the terms but, she rushed me off the phone. When I logged onto my AES account a week or so later, it showed the same payment for {$240.00} plus a late fee. I called in to inquire and was told that they my request to have my payments lowered was not processed because I did not make the {$240.00} payment. This does not seems logically, the whole point of me calling in to request a lower payment is because I could not afford the the {$240.00} payment. I was also assessed {$10.00} late fee due to the {$240.00} ( which I could afford and did not pay based on the agent telling me she was requesting a lower payment ) was past due. I asked to have the late fee reversed due to the incorrect information but, received a letter denying my request due to payment being past due. Everytime I call AES, I am told completely different information by the agents, at some point I was told that the agents who initially answer don't work for XXXX XXXX and are unable to see all of the payment options. Also, when I log onto AES, it asked me to call in if I am unable to afford the monthly payments. Clearly, this is misleading because when I call in I am often told there are no options. On XX/XX/2019, at XXXX XXXX, I initially spoke with an agent who refused to read the notes on my account, provided me with a " 5 plan '' option that would have me paying 120 months of payments that would mostly be paying only the interest of the loan ( which is about {$3.00} per day ). That agent put me on hold in the middle of me talking. I hung up and called back and reached a XXXX ( ID XXXX ) and was told that I did not qualify for the 5 option. XXXX transferred me to XXXX ( ID XXXX ) who supposedly works for XXXX. She send me an application for loan modification which is 1 time only option. She said XXXX only mails the applications, which take approximately 7 - 10 business days to receive, then you fax the form back and it takes them approximately 7 - 10 business days to process. I questioned the process by explaining that puts me further behind and then allows XXXX/AES to negatively report to my credit. Then, I saw the application in my AES paperless inbox, I completed the form on XX/XX/2019 and was denied on XX/XX/2019. XXXX XXXX explanation for denial was " You did not meet your Lender 's criteria to be eligible for this schedule at the time of the request. '' The letter prompts me to call AES if I have inquiries. I called today, XX/XX/2019 and was informed that XXXX has the final say and there are no options. Now, I am over {$500.00} past due on my loan, over 42 days past due, XXXX is refusing to lower my payments, and they are going to continue to negatively report to my credit, which puts me further into the hole and prevents me from qualifying for refinancing from another provider. I could understand if I was refusing to make payments, but all I want is an affordable payment. I don't want a temporary solution, I want a permanent solution. I am trying to make payments in good faith. Also, this feels like punishment for pursuing a higher education and a system designed to ensure people remain in debt.
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10/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I am continuing my complaint against AES/PHEAA, as they concluded their investigation a fee weeks ago, XX/XX/XXXX, into my the student loans they allege are mine.
They determined they actually never had my loans, and were not my original loan servicer of my student loans, and the student loans they had were in fact, not mine. Yet they made a hefty {$30000.00} plus profit from these loans, thus their reason to not correct their mistake they know they made. They do n't want to give it back. plain and simple Greed on their part. and why they wont correct and update XXXX, and why they refuse to notify XXXX XXXX they knowing illegally sold them false student loans.
I spoke to the XXXX XXXX XXXX XXXX XXXX, regardng these loans. She reviewed each chronology of each loan. She saw the mistakes AES/PHEAA has made.
The/She saw that There are 2 issues going on here.
First, she saw my evidence i sent them, XXXX XXXX XXXX XXXX, the XXXX XXXX XXXX XXXX, and the XXXX XXXX XXXX, which prove these are not my loans. As nothing matches. Loan amounts Loan dates, Loan Disbursment Dates, student status, grants, scholarships, etc.
Documents, I refuse to provide to AES/PHEAA, They asked me for several times already, my guess is so they have another chance to maniplate additional numbers to match their numbers. Plus i also sent XXXX, all AES written responses alleging I had 6 loans, instead of 4, although, they have not listed the other 2 loans on XXXX website. My guess is because they know they do n't exist. And that 's their cover up for the added 2 loans they claim I owe, which I explain below.
Not sure what their explanation will be for why my grants and scholarships dont match theirs, will be. But I Ca n't wait to hear it what their excuse will be.
Their 2nd mistake, which XXXX office clearly saw yesterday while she did a chronology history of each and every loan while on the phone with me, when she followed the loans history, is that AES/PHEAA somehow pick them up my paid off loans from XXXX XXXX college, in XX/XX/XXXX, alleged I stilled owed the debt, and included that debt, a 3rd loan in the 2nd consolidation that they did and sent that money to themselves, then they sent these 3 loans to a different dept, Aes/PHEAA, which they then had 3 student loans, not 2, {$5600.00}, XXXX, {$5400.00}. Then, AES did something ( I do n't know ), XX/XX/XXXX, I 'm guessing they did another consolidation, combining the 2 XXXX XXXX College Loans, into 1, thus adding $ XXXX {$5600.00}, plus fees, and sold these loans, to XXXX XXXX as 2 XXXX XXXX College Consolidation Loans , XX/XX/XXXX, one Loan {$13000.00}, {$7900.00}, for {$18000.00}, plus {$12000.00} payments they collected from me, making a healthy {$30000.00} profit off these loans.
They did however consolidate these loans again, adding in these already paid off old loans, then got rid of them by selling them quickly selling them to XXXX XXXX 6 months later, XX/XX/XXXX. Attempting to cover up what they did. Selling them as XXXX XXXX College student loans, not XXXX XXXX XXXX loans. Which also explains why AES/PHEAA HAS absoutely no documents for these loans, only promissary notes from XXXX XXXX XXXX promissary Note.
AES/PHEAA can not locate any loan documents or promissary notes, from their records, XXXX XXXX XXXX, or XXXX.
because these loans documents dont exist, as AES/PHEAA never had my loans.
Now several Federal Goverent Agencies, including XXXX XXXX XXXX, XXXX XXXX, and XXXX XXXX XXXX all are now investigating and doing their own chronology on these loans, and are telling me they will be discharged or cancelled.
Its only a matter of time before this comes back and Haunts AES/PHEAA and bite them in the XXXX, for illegally selling false student loans back to the Federal Government. If it was me I would have already done the right thing, and returned my money, request the loans be returns and cancel them, before the XXXX goverment is the one coming after me. The XXXX office of the XXXX yesterday, said was forwarding these loans to the XXXX to review. I dont know exactly what that means, but i know it only helps my case. AES is only digging a bigger hole. I 'm am also speaking to phillynews, which does n't hurt my case at all either.
XXXX XXXX saw exactly how AES added rhese old loans in, and knows 2 old student loans that had been paid off, and saw that they were included in AES CONSOLIDATION.
XXXX XXXX
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05/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hello, I am writing in regards to the XXXX XXXX XXXX XXXX XXXX XXXX option through FedLoan Servicing. I have reached out to them and the Ombudsman group many, many times regarding my application status. I submitted my FOIA request for all my payment history, and I uploaded all my bank statements ( with the loan payments highlighted ) in XX/XX/XXXX. I have made XXXX payments on loans 1 and 2 and 122 payments on loans 3 and 4 as of the end of XXXX. I applied for XXXX in XX/XX/XXXX for loans 1 and 2, and again in XX/XX/XXXX for loans 3 and 4. FedLoan continues to provide me with conflicting information every time I call. No one will tell me the status of my application. I would like to know why my application has not been process and why my loans have not been forgiven. Borrowers who applied after me have already had their loans forgiven, which can be verified in the XXXX group that is mentioned below.
Here is the text of the last email I sent to FedLoan and XXXX on XX/XX/XXXX : Hi, My name is XXXX XXXX, and I am writing ( again ) in regards to my communication with FedLoan and my XXXX applications.
I have four loans total. Loans 1 and 2 were eligible for forgiveness in XX/XX/XXXX when they reached 120 payments. I submitted an updated XXXX/app that month, but nothing progressed with FedLoan. I experienced the same thing with Loans 3 and 4 in XX/XX/XXXX. I am still waiting to hear anything more than my account is " under review. '' I submitted all my bank statements and FOIA request results for my payment history in summer XXXX because FedLoan didn't have record of many of my payments from previous lenders. FedLoan did nothing with that info, even though I asked them to update all my payments that were under a manual review. At that point, I had an Ombudsman rep working on my case with FedLoan. After she was involved, my payments in FedLoan were updated and everything seemed correct. With that in mind, and with all the info being updated and corrected, it seems like my forgiveness process should be more efficient and timely, but it's not. FedLoan has all the necessary payment history and proof in my bank statements and FOIA results, but it doesn't seem to speed up the process at all.
I belong to this group : https : XXXX? ref=share Members who receive their forgiveness often post photos of when they received letters or info from FedLoan, and they often share their timelines in their application process, and the proof is in the photos. There have been many people who submitted their XXXX applications after me and have already had their loans forgiven with a zero balance in their FedLoan account. I am extremely frustrated that my situation is not progressing like theirs.
When I call FedLoan every week to get an update, I am told different things by each rep. Nothing is consistent. Then, what the reps type in as notes doesn't usually match what they actually told me over the phone. This could be verified by listening to the recorded calls. I feel like I am constantly being given inaccurate information. Reps also say they will look into my account and call me back, but they don't follow through. Today when I called, the escalated rep basically told me there is nothing FedLoan can do and that I just need to wait because there are people in front of me in the process. I did not receive that well after I saw more people in the XXXX group show photos of their account and FedLoan letters when their loans were already forgiven before mine even though they submitted their app after I did. I don't understand why what is happening with my loans and my accounts is not being shared with me. Why can't FedLoan explain what my status is or where I am in the process? Why can't they be open and honest about things?
It's now been 4 months since I submitted my app for loans 1 and 2. It's been 1 month for loans 3 and 4. I don't want to find out months from now that I missed something on the app or that there was an issue with anything. I want to know now if everything is as it should be, so I don't end up with another delay down the road. I want to be kept in the loop along the way so I don't end up more frustrated than I already am.
I would appreciate any factual info I can get regarding my loans and my status in the XXXX process. I am extremely unhappy with the service I've received at FedLoan.
Thank you, XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX XXXX
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08/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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AES left out information intentionally in its response to complaint XXXX, so we will post more facts here for them, as we have already done in the past. They continue to ignore these facts, as it suits its needs in an attempt to cover up and falsify information. Unfortunately, in the event this is not resolved, litigation will commence against AES.
Fact 1. I began paying back this 20 year loan in XX/XX/XXXX.
Fact 2. The beginning balance of the loan was approximately {$25000.00}.
Fact 3. I was only required to pay back {$180.00} per month starting in XX/XX/XXXX.
Fact 4. From XX/XX/XXXX to XX/XX/XXXX ( 81 total months ), I paid {$20000.00} ( aes1 doc ).
Fact 5. If I was only required to pay back {$180.00} per month then $ XXXX=112.6 months paid.
Fact 6. Since 112.6 months paid, that equates to 9 years, 3 months.
Fact 7. Since I started paying back in XX/XX/XXXX, 9 years, 3 months after that is XX/XX/XXXX.
Fact 8. AES began processing my loan in XX/XX/XXXX, and at that point, I was already 2 years, 6 months ahead in paying my loan.
Fact 9. AES stated that I was late in XX/XX/XXXX, which was false. I was ahead.
Fact 10. On XX/XX/XXXX, I made another payment of {$750.00}.
Fact 11. {$20000.00} plus $ XXXX= {$21000.00} total payments from XX/XX/XXXX - XX/XX/XXXX.
Fact 12. $ XXXX $ XXXX monthly requirement = 116.76 months paid Fact 13. Previously based on Fact 6 & 7, I am now paid thru XX/XX/XXXX even though it is only XX/XX/XXXX.
Fact 14. AES charged me false fees/interest in both XX/XX/XXXX and XX/XX/XXXX, and XX/XX/XXXX even though those months were already paid off as of XX/XX/XXXX.
Fact 15. From XX/XX/XXXX-XX/XX/XXXX, I paid AES an additional {$4300.00} Fact 16. {$21000.00} plus $ XXXX= {$25000.00} total payments up until XX/XX/XXXX.
Fact 17. $ XXXX {$180.00} = 140.67 months paid ( 11.72 years paid ) Fact 18. Based on Fact 6, Fact 7, Fact 13, Fact 17 I am now paid thru XX/XX/XXXX even though it is only XX/XX/XXXX. In essence, I am 2 years ahead at this point.
Fact 19. Even though I was ahead of my loans in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ( fact 15 ), I was charged late fees that amounted to {$24.00}.
Fact 20. As indicated in previous facts, I was already ahead in paying back my student loans, which I had already indicated to credit bureaus.
Fact 21. AES charged me more late fees in XX/XX/XXXX even though loan paid through XX/XX/XXXX. An additional {$23.00} falsely charged.
Fact 22. Since I was already ahead, AES has in fact reported false information to credit bureaus.
Fact 23. AES does n't want to consider payments made from XX/XX/XXXX - XX/XX/XXXX because they falsely claimed that I was late in payments. This is false. I was never late, and as indicated in the facts above, I was ahead.
AES previously responded to my first complaint XXXX by leaving out several facts, as indicated above. AES needs to consider payment history from XX/XX/XXXX to XX/XX/XXXX and admit they were wrong to assume that I was late in making payments as of XX/XX/XXXX when I was already ahead. I have already explained this to them numerous times, however, they do not want to fix their errors. I was never late previously with XXXX, and for them to add and falsify such documentation is fraudulent. Look at the full payment history and not just the past 2-3 years.
Unfortunately, the information contained in AES initial answer is false and misleading, as it does not want to look at full payment history. Additionally, interest should have dropped automatically 1 % after making 36 on time payments with this loan, and it never did. Again, the full payment history needs to be considered, and not just the past 2-3 years. I started paying back this loan in XX/XX/XXXX, and AES acts if I started paying only during the past 2-3 years.
Based on payments made in XX/XX/XXXX, I am now paid through XX/XX/XXXX. Considering that the interest is wrong, and that AES has in fact calculated my loan wrong, they have in fact committed fraud. Under the law, I am entitled to receive compensation. I want all interest/late fees waived since XX/XX/XXXX. Additionally, interest would have to drop an additional percent, otherwise, this is going to court. I have given you guys way too many chances, and all you can do is refer back to the last 2-3 years. Too bad. This is a 20 year loan and for you to just look back 2-3 years shows your ignorance, and your fraudulent intentions.
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05/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
I am writing to request your assistance in regards to FedLoan Servicing 's ( FedLoan ) and the Department of Education 's marked and unacceptable delay in processing my Public Service Loan Forgiveness ( PSLF ) application. I had made 120 PSLF qualifying payments by XX/XX/XXXX. I therefore submitted my first Application for Forgiveness ( PSLF ) to XXXX on XX/XX/XXXX. On XX/XX/XXXX, my payment counts were updated on the FedLoan website to reflect the 120 PSLF qualifying payments, and I was told by telephone by a FedLoan representative that my loans were then being forwarded to the Department of Education for final approval for forgiveness.
On XX/XX/XXXX, I received a forgiveness denial letter on the FedLoan website which stated as the reasoning, MISSING INFORMATION : Your employer certified the dates of employment that were entered in Section 3 of the application. However, the employment end date is before the employment begin date. This statement did not correlate with logic, as my employment begin date ( at my current employer, XXXX XXXX XXXX XXXX XXXX XXXX was correctly listed as XX/XX/XXXX, and the checkbox for Still employed was correctly checked. I contacted both FedLoan Customer Service as well as the Ombudsman. I was told that this denial was an automatically generated message due to the fact that my forgiveness application had been in duplicate XXXX both faxed and uploaded ), and that my forgiveness was not denied and rather was still being reviewed and to continue waiting.
The XX/XX/XXXX letter was the last written correspondence from FedLoans until XX/XX/XXXX, at which time a Qualifying Payment Update was posted to my account, showing 121 PSLF qualifying payments and again stating eligibility for forgiveness, though still no statement on forgiveness application status nor notification of forgiveness. Contacting FedLoans by phone has resulted in no specific status update aside from in process or dropped phone calls.
Yesterday ( XX/XX/XXXX ), I contacted the Office of Consumer Advocacy at the Pennsylvania Higher Education Assistance Agency ( PHEAA ) to enquire about my application, since it has been greater than 90 days since my application for PSLF forgiveness. I did receive a very timely reply today that they verified my application is being reviewed -- however, based on their email, despite that it has been over 3 months since my application for forgiveness, my application has not yet been forwarded from FedLoans to the Department of Education for final review and approval. They also stated that it may be an additional up to 6 months once forwarded before approval is granted, and that they could not specify a timeframe for any of the above.
To summarize, I have worked full-time for a nonprofit organization and made >120 payments ( 120 as of XXXX, which was over three months ago ) and have only had two employers during this timeframe ; I have submitted ECF forms regularly throughout this time to keep on top of my status toward PSLF and have followed all program rules and guidelines carefully. It has now already been over 3 months since my application, and it sounds like there is an undetermined amount of time still before my application will be forwarded to the Department of Education, then once there, it could still take up to 6 more months. Throughout this time, I must continue to work for the same employer to be able to receive forgiveness. I am unfortunately currently in a stressful work situation with discriminatory practices and concerns. I have fear of raising these concerns due to needing job security for this program. This time delay is taking a significant toll on my mental, and thus even downstream physical ( due to loss of sleep, fatigue ), health. I would like to at least change my job to another nonprofit organization, however I do not know if even that move would cause a problem with the PSLF forgiveness process, or if it would then have to start all over again. So, I am effectively stuck in my current position, with significant downstream effects on my well being, which also affects my family.
I am asking for your assistance. Any help you can provide to expedite my PSLF forgiveness application being forwarded to the Dept of Education for final review, and a final determination of forgiveness after this already >3 month wait, would be very much appreciated. Thank you so much for your time and consideration.
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11/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I graduated from XXXX XXXX school in XXXX, and have worked full time ( 40 hours/week ) as a XXXX XXXX for the same non-profit XXXX XXXX since XX/XX/XXXX, without any breaks in employment. Prior to starting work in XXXX, I had consolidated all of my student loans ( for both XXXX and XXXX ) with the department of education, and applied for an income-based repayment plan. I have been re-approved for the IBR plan each year, and have made payments without fail for the duration of that time. There have been two periods of approximately 1-3 months each where my payments ( which were still on time ) did not qualify for IBR. The first was when I did not submit my IBR application on time ( I would argue due to lack of adequate notification ), and the second when I started submitting the employment certification forms ( which were not, at the time I entered the IBR, required annually to work towards eligibility for PSLF ), and my account was moved from XXXX to XXXX XXXX. Since I have been with XXXX, I have made all payments fully and on time. As noted above I have not had any changes to my employment status. I have submitted documentation necessary to both reapply for IBR annually and to recertify my employment status.
In XX/XX/XXXX, when I submitted my recertification form, the response indicated that over the previous year a number of my payments had not been approved as qualifying towards PSLF. I called XXXX to ask why. The customer service representatives acknowledged that they could see the discrepancy, but stated they could not give any information as to why this discrepancy was there. They advised me that the only way to get additional information and to be able to speak to someone further about this was to file an appeal. I filed an appeal in XX/XX/XXXX. I was told that XXXX had up to a year to manage my appeal. I continued making payments in full, on time.
In XX/XX/XXXX, my monthly bill from XXXX indicated that I had made 78 qualifying towards PSLF payments towards each of my loans. In XX/XX/XXXX, my monthly bill from XXXX indicated that I had made 38 qualifying payments towards PSLF on each of my loan. I called XXXX, and was informed that the drop in qualifying payments was likely a result of the appeals process. They had no further information, either on this or on the status of my appeal. By XX/XX/XXXX, the number of qualifying payments on my bill had increased to 46. It has stayed at 46 for each of the bills I've received since then. In early XX/XX/XXXX I called XXXX to inquire about the status of my appeal. I was told that XXXX had until XX/XX/XXXX, to complete and respond to my appeal. It is now XX/XX/XXXX, and I have gotten nothing.
I have been making payments consistently, in full, and on-time since I began my XXXX work. I have always followed the guidelines required to make qualifying payments towards being eligible for PSLF ( which have changed -- I did not initially submit re-certification forms annually, however have consistently since they became a requirement ). I am troubled by the lack of transparency XXXX demonstrates in their interactions with me, and that I have been following their guidelines to qualify for loan forgiveness, yet it does not appear that they will deem me to be eligible to apply for PSLF in anywhere near the amount of time that payment history and employment history suggests that I should be able to. And, with their lack of willingness to communicate with me, I feel I have been effectively stone-walled.
I committed myself to working with deeply underserved populations in the non-profit XXXX XXXX field, knowing that with the amount of debt I have ( {$160000.00} and rising ), I would be unable to do so absent the option of PSLF. I have made personal sacrifices in the process ( i.e. not switching to part-time work after the birth of my son ). Having gotten as far as approximately two years away from the date that I am supposed to be eligible to apply for PSLF, I am instead approximately 6 years away from eligibility, and stuck, effectively in limbo, with nobody able to give me any answers. I can not go back and make different choices about the career choices I have made, however can warn others against devoting themselves to non-profit higher education degrees and non-profit work if it requires taking what I now understand is an unreasonable amount of debt in order to do so. Shame on you, XXXX.
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03/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I completed a filed a XXXX Loan Forgiveness Application XX/XX/XXXX. This was at the end of my 5th year XXXX XXXX at XXXX XXXX XXXX on the south side of XXXX. It took FedLoan ( my loan company ) 2 months to respond with a denial. The reason I was denied was because I checked the correct box. This box stated, " I have applied for or received loan forgiveness under this XXXX Loan Forgiveness Program. '' I applied for this same XXXX Loan Forgiveness Program the year prior, as I had completed 4 years at XXXX XXXX XXXX and 1 year at XXXX XXXX. Both XXXX are in the south side of XXXX. Both XXXX are high poverty, high need, 90 % free and reduced lunch. The reason I was denied in XXXX, XXXX was because I did not complete 5 years at the same XXXX. However, it clearly states on the XXXX Loan Forgiveness Program Application that I needed to complete 5 years in a high need, high poverty XXXX on the list of approved XXXX. Both XXXX are on that list. I was incorrectly denied loan forgiveness. In addition, I checked the correct box as I had " applied for OR received loan forgiveness '' as I had applied in the past, but was denied.
I called Fedloan last Monday, XX/XX/XXXX, and after XXXX minutes on hold I finally spoke with XXXX ( ID # XXXX ) who transferred me to XXXX ( ID # XXXX ). She explained that I should have checked the box that stated, " I have not previously applied for or received loan forgiveness. '' ( Even though I HAVE previously applied ). In other words, Fedloan required me to incorrectly fill out a form in order to apply a 3rd time for the Loan Forgiveness amount of {$5000.00}.
Over the last 19 months, I have accrued over {$600.00} in interest, when my loan should have been reduced by {$5000.00} because I DID IN FACT QUALIFY and DID IN FACT APPLY for the XXXX Loan Forgiveness Program. I can only conclude that FedLoan is participating in fraudulent practices and continues to do so at the the detriment of hard working, public high XXXX XXXX on the south side of XXXX.
This continued headache, pushback, hassle, noncompliance, and misinterpretation and incorrect definition of terms such as " OR '' has led me to the correct conclusion that FedLoan is taking advantage of loan holders.
When I graduated from my Reading Specialist Program in XX/XX/XXXX, I was fraudulently charged the {$3000.00} already allocated to me by the Federal XXXX Loan. As I was focusing on my studies and earning my XXXX in XXXX, I was given {$3000.00} towards classes. I filed all of the correct paperwork on time and was rejected because I filled out the form correctly. I resubmitted my paperwork, that proved I finished my degree in the time allotted and secured gainful employment in the city of XXXX. I was contacted and made to pay back the XXXX PLUS interest. I am now aware that these deceitful practices continues to occur when it comes to my loan company FedLoan.
I believe that the federal government needs to be aware of these fraudulent and harmful practices. The US government sets up programs to support students who are doing their best to improve the educational opportunities of the most vulnerable and needy public school students in our country. I have dedicated 19 years to educating the most vulnerable of our citizens. I XXXX for a high XXXX on the south side of XXXX where the average reading level of freshmen is a XXXX grade reading level. Over the last 6 years, and through my training as a reading specialist -- - the very degree I was awarded the XXXX and have applied 3 times for a mere {$5000.00} through the XXXX Loan Forgiveness Program -- I have worked tirelessly to better the lives of my students everyday. I have lost 5 students to XXXX XXXX over the last 6 years XXXX at XXXX. More than 18 of the 30 XXXX at my school have quit because the work is so difficult and because the vicarious trauma of working at XXXX XXXX XXXX is just too painful.
I demand both the {$3000.00} in XXXX that were taken from me back in XXXX and the {$5000.00} I should have been forgiven back in XX/XX/XXXX. I also demand the interest I have been charged on my fraudulent loans to be returned to me ASAP. NOt to mention the time, stress, and headaches I have incurred because of FedLoans illegal loan practices. If these harmful policies have continued to occur when it comes to my students loans, I am 100 % positive that they have happened in other cases as well.
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03/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I, XXXX XXXX, under the penalty of perjury certify and affirm that all forthcoming statements are TRUE. PHEAA/Fed Loan Servicing has been violating my federally protected consumer rights by failing to provide proof that are not committing fraud but attempting to collect a on an alleged debt without being the holder of the original instrument of indebtedness, which would prove that I am obligated to pay XXXXHEAA/Fed Loan Servicing . On XX/XX/XXXX I sent via usps mail a cease and desist and debt validation letter to PHEAA/ Fed Loan Servicing requesting that this company produce the original instrument of indebtedness related to partial account # : XXXX. This certified mail was signed received by PHEAA/Fed Loan Servicing on XX/XX/XXXX. As of XX/XX/XXXX I had not received any response from PHEAA/ Fed Loan Servicing so I submitted a consumer complaint to the CFPB on XX/XX/XXXX. The CFPB sent this complaint to PHEAA/ Fed Loan Servicing on XX/XX/XXXX. PHEAA/ Fed Loan Servicing then responded on XX/XX/XXXX that they had received the complaint and were initiating an investigation. On XX/XX/XXXX PHEAA/ Fed Loan Servicing stopped furnishing all of the accounts associated with partial account # : XXXX to all of the consumer credit reporting agencies and in turn all of the accounts were removed that same day from all my credit reports and files. This significantly hurt my credit score! On XX/XX/XXXX PHEAA/ Fed Loan Servicing responded to the CFPB complaint admitting that I had been a potential victim of FRAUD! This admission of guilt by PHEAA/ Fed Loan Servicing on XX/XX/XXXX was devastating and still has not been remedied or addressed by the company. As of XX/XX/XXXX PHEAA/ Fed Loan Servicing admitted to FRAUD and refused to pay the bill of particulars or right to cure that was submitted along with my CFPB complaint on XX/XX/XXXX. As of XX/XX/XXXX PHEAA/ Fedloans is still attempting to collect on this alleged debt after admitting that I was a victim of fraud. PHEAA/ Fed Loan Servicing is still practicing FRAUD by refusing to provide to me the original instrument of indebtedness that says that I am obligated to pay them. I did not request a copy of the deceptive " promissory note '' that I was coerced into signing which does not state that PHEAA/ Fed Loan Servicing is the holder of the original note but instead is used by PHEAA/ Fed Loan Servicing to gain permission to continue borrowing and leveraging their reserves. The creation of the promissory note by PHEAA/ Fed Loan Servicing is predatory practice because its deceptive wording convinces individuals to take out loans in order to help PHEAA/ Fed Loan Servicing make money while violating the rights of consumers. Federal law says this alleged debt should have been validated within 30 days of the date that the first request for debt validation was received by PHEAA/ Fed Loan Servicing XXXX XX/XX/XXXX via certified mail. This predator failed to abide by that federal law. They admitted to FRAUD on XX/XX/XXXX and still are illegally attempting to collect money from me. These acts of fraud have hurt my reputation, my mental health, my relationship, my financial credibility, my credit history and credit score, my family 's lifestyle and needs, and much more. This shall stop immediately, or I will be filing a lawsuit with the district court of Pennsylvania. PHEAA/ Fed Loan Servicing shall discharge this fraudulent debt immediately. PHEAA/ Fed Loan Servicing shall refurnish all accounts back to all of my credit reports and files as a " PAID IN FULL '' status. PHEAA/ Fed Loans Servicing shall discharge all debt that is being furnished under my fedloans.org online account and ensure that the account reflects a ZERO balance as PAID IN FULL. PHEAA/ Fed Loan Servicing shall provide me via usps mail proof of all remedy and changes to credit reports. PHEAA/ Fed Loan Servicing shall honor my bill of particular and right to cure within 30 days of receipt of this complaint due to harassment, defamation, contract lasw fraud, violating truth in lending act, violating fair credit reporting act, violating fair debt collection practices act, medical treatment and expenses due to stress related to fraudulent claims and debt collection by PHEAA/ Fed Loan Servicing , and denial of personal loan due to inaccurate credit reporting related to fraudulent claims and debt collection by PHEAA/ Fed Loan Servicing XXXX
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08/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, I am a part time graduate student who works in the public health sector ( qualifying PSLF employee ). I was removed from my {$0.00} IDR without my knowledge and placed into " In School Deferment ''. Because of this I found out during the COVID payment pause that I was in the deferment, which was almost 2 years after my In-school deferment started. FedLoan 's response to me requesting the deferment be removed had several inaccurate, and completely wrong information in it and is refusing to allow me to correct the In-school deferment plan that they decided on : " We did receive the School Deferment Waiver form and it was processed and applied to your account. However, when the processor goes to remove the school deferment, they must research the account to ensure the full installment payments were made during those months. If there is a month or months where the full installment bill was not satisfied for that month, they are unable to remove the school deferment during that particular month.
The Deferment was therefore adjusted from its original start date of XX/XX/XXXX to now start on XX/XX/XXXX. This is because while you were approved for a {$0.00} installment effective XX/XX/XXXX, this lasted through XX/XX/XXXX. Close to the XXXX date, recertification documents are due. If it was not re-certified in time, the installment would increase to {$3800.00} effective XX/XX/XXXX.
Unfortunately, recertification documents were not received, and the amount expired. Therefore in order to be able to remove the school deferment from XX/XX/XXXX onward, there would have needed to be the full installment payment, {$3800.00} on file during those continuing months. Since there was not, removing the deferment during those months would mean the loans would go delinquent, and since this was years ago, the account would go straight to default, where your taxes are taken and wages would be garnished. " First : The original start date " XX/XX/XXXX '' is completely in accurate. My deferment appears to have been started in XX/XX/XXXX. This is around the time that I would have notified of the requirement to resubmit my certification, but I was never notified because I was not longer on a XXXX plan. Had I received my notification to resubmit the XXXX plan I would have, but I was not informed because FedLoan TOOK ME OFF THE PLAN WITHOUT MY KNOWLEDGE!
Second : They state " there would have needed to be the full installment payment, {$3800.00} on file during those continuing months. Since there was not, removing the deferment during those months would mean the loans would go delinquent, and since this was years ago, the account would go straight to default, where your taxes are taken and wages would be garnished ''. This is not true based on the XX/XX/XXXX changes and the PSLF waiver. According to those documents : XXXX. I have always been eligible for IDR so I would not have needed to pay {$3800.00} on my loans those months XXXX. Even if they placed me in default, based on the XX/XX/XXXX changes, defaulted loans are returned to in repayment status. - thus my loans would be moved immediately back to repayment XXXX. Taxes/wage garnishments are also on pause XXXX. According to PSLF Waiver : " Periods of repayment where payments were late or for less than the amount due also count '' - thus my " In School Deferment '' waiver that I never approved of should be removed as requested and the removal would allow my loan payments of {$0.00} to qualify for the PSLF ( I qualified for {$0.00} XXXX at that time ).
Lastly : I took had an entire year where I did not take any classes, and FedLoan kept me in In-School Deferment during that time. How can someone be kept on an In School Deferment plan when they are not actively in school?? FedLoan made no effort to change me back to a repayment plan, and thus I never had bills for these months when I was inn-accurately kept on the In-School Deferment.
This entire process of having FedLoan make decisions on my behalf, without informing me and changing my payment plan from an eligible PSLF plan to an IDENTICAL monthly payment plan ( $ 0 monthly requirements ) that does not qualify for PSLF is completely unfair to those of us in the service sector who are working very hard to maintain service sector jobs and continue education at low cost while also paying off our loans and eligible payment count.
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01/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is a continuation of Complaint ID XXXX, which I submitted on XXXX. That complaint dealt with the amount of time it took FedLoan to process my IDR request. The staggeringly incompetent company has finally processed it close to two months later, but the amount is grossly inaccurate, calculated contrary to federal regulations and the application.
I applied for IDR on XXXX ( XXXX IDR Application XXXX ). I said on my application that my income had decreased since my last taxes. I requested to be put on the IDR plan with the lowest monthly payment. On XXXX, I received an email from FedLoan that the request was received, that I may receive additional emails regarding the status, and that I could check on the status online ( XXXX IDR Application XXXX XXXX ). The first time I checked the status, it said I would receive a follow up email by XXXX with any next steps. The next time I checked, the date was XXXX, and the next time after that the date was XXXX. I sent them an email on XXXX through the online system asking about the status and if anything was needed ( XXXX IDR Application Email XXXX ). The online system changed their date for response every day so that the deadline was always two weeks later ( XXXX IDR Request Date Changes ). On XXXX, they responded to an email I had sent on XXXX that they would provide the document in up to 10 business days. On XXXX, I received a document that all of my loans that had errors in the payment amounts showing monthly payments of approximately {$1000.00} even though I am in school status and no payments are due ( XXXX Student Loan Verification Letter FedLoan Garbage ). That day, I again contacted them through the online system asking about the status and if anything was needed ( XXXX IDR Application Email XXXX ). On XXXX, I received an email that my IDR application was processed. It did not say the payment amount, but the online system said it would be {$980.00} on the IBR plan ( XXXX IDR Repayment Amount ).
The payment amount is about {$400.00} more than I calculated it would be based on the definitions in the regulations and my AGI and what is provided on the studentaid.gov website ( XXXX Student Loan Repayment Amount XXXX ). After some calculations, I realized they had used my total gross income, not my AGI, along with the XXXX federal poverty level ( which was updated for XXXX effective XXXX, considerably before my application was processed so the XXXX level should have been used ), and put me on a repayment plan that requires 15 % of discretionary income when I was eligible for a plan that requires 10 % of discretionary income and I had requested the lowest payment amount. I never provided my income on the application and FedLoan never requested proof of my income even though I contacted them repeatedly to try to figure out how to provide it. I contacted FedLoan and a representative told me there was an income certification that " someone '' provided, although she refused to tell me what the certified income was and who provided it, but that she would put in a request to have it sent to me within 10 business days. The representative also told me that I would have to provide my XXXX and XXXX taxes for the REPAYE plan, although they were never requested and she could not provide any citations for why they would be required.
FedLoan took almost two months to provide me with an IDR approval that was calculated contrary to federal regulations and my request on the application despite me making numerous attempts to contact them so this could be processed correctly. I even filed a complaint with the CFPB to attempt to get FedLoan to contact me to calculate this correctly. This is an extremely basic calculation- I was able to make an XXXX that can calculate the amount based on any AGI and the current XXXX - and it is a waste of taxpayer resources for a company to be so incompetent at providing this extremely routine and basic service. I am waiting on this approval to be able to get a mortgage, and so this failure is also costing me money as mortgage rates have increased since I applied and continue to increase. I know that FedLoan has been dropped as a student loan servicer in part because of the numerous lawsuits and other problems that they have caused to citizens but this is no excuse for failing to perform this function during their continued servicing of my loan.
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02/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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To answer questions in order recommended : 1. My complaint is regarding XXXX lack of timeliness and inability to accurately track and return a signed, one page document to me.
2. I am trying to apply for the Education Debt Reduction Program ( EDRP ) which is offered by the XXXX XXXX to reimburse you for up to {$200000.00} of federal loans over five years, granted that you apply and are chosen for the program within the first four months of being hired. It is finite and therefore, timeliness is of the upmost importance. I needed one signature to confirm the amount owed, repayments I have made, etc. of my loan. I uploaded this form to be completed by XXXX on XX/XX/XXXX. I called XXXX # XXXX to confirm it was received and that this completed form could be emailed to me ( not mailed ) so that I could get it in a timely manner.
3-5. This complaint is about XXXX and the people involved are listed below, although it seems to be a problem with the broader system and lack of cohesion in management and process my opinion. Here is what happened.
Called and received XXXX # XXXX who stated that the document was received but needed 7-10 business days to be processed. My apologies that I do not have the exact dates corresponding to which people, but over the next two weeks I spoke with XXXX # XXXX, another employee whos name I did not catch # XXXX, and two other employees that I did not record the name of, I asked if I could speak to someone who could confirm that the information I submitted was correct so that it could be processed. I was told that was not possible, the form needed to be given to a XXXX, and got conflicting information that it would be here by the end of the week, take either an additional 7-10 business days or another 30 days. All of them said there was no direct point of contact I could call to confirm that anything was completed, correct, incorrect, etc. I had to essentially restart the process every time I called.
Finally I spoke with XXXX # XXXX on XX/XX/XXXX who said he would escalate the documents completion and call to confirm that it was sent on Tuesday XX/XX/XXXX. He did not call, but when I called the general line he had mailed the document. However, again I needed this document as soon as possible, so I needed to get a request to send it via email as I had requested on each occasion. I called again on XX/XX/XXXX XXXX # XXXX who again escalated the request to be emailed by Friday and to request to speak with a service recovery supervisor if it was not received. Again, not given a direct point of contact for follow-up despite the request. I called Friday XX/XX/XXXX because I had not received an email. XXXX XXXX XXXX said that she would need to escalate the request again. I requested to speak with a service recovery supervisor and was transferred to XXXX # XXXX who confirmed that it could be emailed, and would be emailed by today and provided me with her extension, finally, after my 9th call to XXXX.
Although in my personal experience XXXX has improved in service ( ie wait times for calling, switching repayment plans, tracking payments ) I think it is necessary to report how difficult it has been for me to get a form that would ultimately allow me to repay them much faster. I am confused and frustrated that I would not be given a point of contact and needed to repeat myself nine times and be on hold nine times while they figured out the same information. There appears to be some kind of note system in which they track calls, but do not appear to be tracking the information that would benefit me accurately or in a timely manner. Their deadlines are bogus, and their follow-up is non-existent. All of the information I obtained was through hassling them myself, for approximately 30 minutes at a time, for one signature. If I do receive the document today, this one small task will have already consumed 18 business days, 9 calls, and about 5 hours on the phone, which others might say for XXXX is pretty good, but I believe is unacceptable and potentially extremely detrimental to my financial health if I miss the deadline to apply to a program that would in essence eliminate XXXX XXXX of my loans in 5 years.
Thank you in advance for your time and I sincerely hope that more accountability can be applied to XXXX as a whole, rather than blaming it on the individuals who were trying to help me.
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02/17/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have 2 loans serviced through AES since XX/XX/XXXX. My mother is a cosigner on one, and my understanding was she was only a cosigner on one as she was only ever contacted for payment requested for 1 of the two loans on my account.
I contacted AES in XX/XX/XXXX and XX/XX/XXXX last year to let them know I would be unable to pay the full 500+ payment per month until I passed my XXXX boards and began working. I asked if there was any way to significantly lower the payments until XX/XX/XXXX when I was anticipated to be employed and I was informed, both times, that I was responsible for the entire amount due every month and if it was not paid in full I would be reported to the credit bureau.
I attempted to make smaller payments XX/XX/XXXX andXX/XX/XXXX but both my mother, my cosigner, and I both received 8-10+ phone calls everyday, 7 days a week, even after answering and explaining the situation.
My mother was diagnosed with XXXX XXXX in XX/XX/XXXX and she is unable to assist in any way at this time as she is unable to work full time. When she cosigned my loans she was not sick and there was no way to foresee this unfortunate diagnosis at that time.
I failed my boards in XX/XX/XXXX and was unable to work until I could pay the {$600.00} and pass my exam, which was done two months later and I became employed in XX/XX/XXXX. When I realized I would be unable to pay I contacted AES and informed them, and they again informed me I was currently behind and still would be required to pay in full or continue to be reported.
Once I began working I was contacted by XXXX XXXX on my past debts owed to AES, and was asked to set up a payment plan to bring myself current, which I paid {$900.00} a month towards that was directly drawn from my account. I was under the impression this would bring my past loans current by this month, XX/XX/XXXX.
I logged into AES to check my account once all the payments were complete and saw one loan had defaulted 5 days prior, without my knowledge. I contacted AES immediately, XX/XX/XXXX, and was told there was nothing I could do, when I asked for further information they simply told me XXXX, and gave me a phone number. XXXX ( XXXX ) XXXX. The company was open during only hours I work XXXX, so I left a message which was not returned. Tuesday, XX/XX/XXXX I received a call from XXXX XXXX XXXX stating they were contacting me about a debt, but I did not return the call as I had never heard of this company and did not believe i owed them anything. They did not state they were in any way attached to XXXX or AES.
They called from a different number Wednesday, XX/XX/XXXX and I answered and spoke with a woman whom informed me she was calling in regards to my debt. When I informed her of the situation and that I would be more than happy to pay whatever the past due amount was to bring the account back to good standing she stared there was nothing that could currently be done.
I was very diligent when I realized I would not be able to pay AES and did my best to set up payments to keep them paid and current. However they continued to make multiple calls, all days of the week, with no payment options or options in general even though my family was in two very difficult hardships. Once I began working I also was required to begin Federal student loan repayment and my available income did not allow for me to pay any more than the {$900.00} a month I was already paying, thinking it was taking care of both loans, and once I did contact them I was misdirected to a company that doesn't even directly deal with consumers?
I received calls from tel:XXXX XXXX XXXX XXXX ( XXXX ) XXXX Just within the last month, at least 7 times a day, beginning as early at XXXX and going as late as XXXX, including on Saturday and Sundays, again even AFTER contacting AES multiple times to let them know the situation. They were not helpful in any way in trying to find a feasible financial plan or in directing me to who to deal with even after the default was presented.
My mother is so stressed about this situation, and I've pleaded with callers to please not continue to contact her as when she stresses it causes XXXX XXXX, yet they continue to contact her at all hours. This is incredibly unethical.
I understand a debt is owed but the unethical practices that were attempted to collect it should not go unnoticed.
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05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I started paying off my loan over a year ago ( I believe it was in XX/XX/XXXX ), and it was out of sheer frustration and lack of a better option. I finished school at XXXX ; my job prospects were nowhere near as high as they were when I was XXXX, as a result it took me a long time to find decent work and so I had a lot of deferments on my loans.
When I finally started to work again I tried to get a repayment program that would meet my ability, and was told my payments might be in the 700/month range, and was told to continue with another deferment while they worked the plan out.
When I checked back at the appointed time they had no answer for me and told me to defer again, and at that time they told me my payments would 1300/mo or thereabouts. I asked why the large change in payment, and was told this was my only option. I was told my wife made too much money, and I told them my wife also has large student loans herself ; they said they would take a look at that I could just defer again while they did so.
Finally and again I had to contact them, they did not contact me they said they got my payment DOWN to XXXX/month. I asked what happened to the XXXX/month payment, they told me it went up because of the deferments I said that they themselves told me to defer while they worked it out, without saying that it would affect the pmt. They replied they were sorry, they cant do anything about it.
I could not get a lower payment, I could not defer any longer, so I started paying XXXX/month.
I recently lost my job ( end of XX/XX/XXXX ), and contacted FedLoan again ( week of XX/XX/XXXX ) to see if I could temporarily lower my payment until I could find work again. The agent I spoke with directed me to the website where she walked me through what I needed to do to LOWER MY PAYMENT temporarily, and I had my wife do her part in sending her information. I got a reply a few weeks later, saying that my new payments would be almost XXXX MORE than they were when I was working.
I called again ( on or about XX/XX/XXXX ), asking the agent how on earth it was possible that my new payment for me being unemployed was now way higher than my payment was when I had work. She said that was the only program I was qualified for. A PAYMENT THAT WAS MORE THAN IT WAS WHEN I WAS EMPLOYED.
She said my wife made too much. I asked why they took total household income into account but not total household outflow of cash. She said, oh, you want us to take her loan payments into account, we can do that, we just havent done that yet.
So I asked how they could give me a new higher payment amount when they hadnt even taken my wifes loans into account, and I got some lame pat answer that made no sense to me. She said it would take a few weeks to set a new payment plan.
I asked what about the XXXX payment coming due on XX/XX/XXXX she said No, that plan is finished, you owe XXXX now. I asked how I could possibly owe XXXX if they hadnt finished taking my wifes loans into account yet. She told me I could defer it until they figured it out.
So now I am unemployed, stuck with a XXXX payment which is XXXX dollars higher than it was when I was employed, on a program their agent told me to apply for knowing I was now unemployed, and my only options are : Pay it ; dont pay it and incur more charges and constantly be behind ; or defer yet again incurring more fees and interest.
I do not want a free ride, I took out loans expecting to pay them back, I had a lot harder time finding employment than I did when I was younger and FedLoan instead of helping me find a sustainable way to pay back what is owed chooses to make it extremely difficult for me to do so, demanding I make payments that are not sustainable, and hitting me with more fees and interest the whole time.
This is not the behavior of an organization that wants to help ; this is the behavior of a for-profit machine that cares not about the people it serves, but only about making money. Their practices are misleading, confusing and intentionally skewed toward incurring more costs to the end user. They are taking advantage of peoples desires to better themselves through education to gouge them with interest.
I want to pay back what I owe ; they are making it practically impossible to for me to do so without a severe negative financial impact on myself and my family.
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03/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Complaint against FedLoan Servicing, at Pensilvania Higher Education Assistance Agency XXXX XXXX XXXX XXXX PA XXXX Attention : SECRETARY OF THE U.S. DEPARTMENT OF EDUCATION My complain is about the incorrect information/count of only 2 payments toward my eligible payments for my Public Service Loan Forgiveness program after I consolidated my Federal Students Loans under the Limited PSLF Waiver rules.
1 ) On XX/XX/XXXX I received a letter from the FedLoan Servicing, which is a part of the Pensilvania Higher Education Assistance Agency ( PHEAA ), a federal student loan contractor with the U.S. Department of Education.
2 ) In the FedLoan Servicing letter of XX/XX/XXXX, FedLoan Servicing blatantly erased all my 97 previously recognized eligible payments toward my Public Service Forgiveness program. FedLoan Servicing wrote to me that my newly consolidated loans ( # 12 and # 13 ) have only 2 eligible payments toward the PSLF program, and FedLoan Serving posted a new date for forgiveness as year XXXX. In other words, FedLoan Serving extended my 97 previously found eligible payments with another 120 payments or 10 more years. This is unacceptable and against all rules of the Limited Public Loan Forgiveness waiver.
3 ) Needless to say, I consolidated my student loans on XX/XX/XXXX under the Limited PSLF Waiver rules.
4 ) Just before consolidation, my student loans had 97 eligible payment toward the PSLF program as I am a public teacher. The same 97 eligible payments were counted in the previous years by FedLoan Servicing at PHEAA. I should be forgiven my student loans at about XX/XX/XXXX. I continue to work as a public teacher.
5 ) I consolidated my student loans because the U.S. Department of Education stated If you have Federal Family Education Loan ( FFEL ) Program loans, Federal Perkins Loans, or other types of federal student loans that are not Direct Loans ( for example, those from older loan programs, such as Federally Insured Student Loans [ FISL ] or National Defense Student Loans [ NDSL ] ), you must consolidate those loans into the Direct Loan program by XXXX XXXX, XXXX ''. I was also advised by FedLoan Servicing Associate over the phone to consolidate my student loans.
6 ) According to " https : //studentaid.gov/announcements-events/pslf-limited-waiver '', if you have a Direct Loan and have already submitted an ECF or PSLF form, If you took out only Direct Loans or previously consolidated other federal loans into a Direct Loan, and youve previously submitted an ECF or PSLF form, you may automatically receive credit for prior periods of repayment. Automatic credit will be granted only if the employer listed on your form was determined to be a qualifying employer. My employer XXXX XXXX XXXX XXXX is determined to be a qualified employer. All my previous employers were determined by the FedLoan Servicing to be eligible employers as I have been certifying every year at FedLoan Servicing, PHEAA.
7 ) FedLoan Servicing is cutting off PSLF participants and not counting the eligible payments, even though FedLoan Servicing has evidently sent me letters every year stating my PSLF eligibility and counting my eligible payments every year around XXXX.
8 ) FelLoan Servicing are DISHONEST federal student loans contractor. The U.S. Department of Education promised that " XXXX has determined that it can use flexibilities provided by the HEROES Act of XXXX, which allows the Secretary of Education to waive certain rules related to the federal student aid programs during periods of national emergency. '' 9 ) The U.S. Department of Education also posted " Why do I have to consolidate my loans or file a PSLF form by XXXX XXXX, XXXX? There is a limited time that this opportunity can be offered, as it is tied to special flexibilities that have arisen due to the COVID-19 national emergency. At this time, that emergency flexibility has been determined to last through XXXX XXXX, XXXX '' XXXX ) Therefore, FedLoan Serving is conducting the opposite illegal actions, nulling the previous eligible payments toward the PSLF program, after the new Consolidation of student loans, and disregarding the Limited PSLF WAIVER. '' FedLoan Serving is deceiving the students with newly consolidated student loans and not providing the deserved eligible payment counts toward the Limited Public Service Loan Forgiveness Program.
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03/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have 2 complaints about XXXX XXXX, the first with mis-information, and the second with mis-calculating payments and then refusing to respond to my enquiries on the subject to correct the matter.
On XX/XX/XXXX, I had {$160000.00} worth of student loans consolidated and transferred to XXXX, with the purpose to repay them as part of the PSLF program. Upon consolidating and transferring them to XXXX XXXX, accurate information on payments types for PSLF were not well explained and I was led to believe any standard or PAYE payment would be counted for the program ( this is incorrect as I found out years later ). So, with this I opted to make the standard payment of {$1100.00} per month, thinking even if I was paying a bit more than I shouldve been, at least I was denting the principal amount owed a bit in case the program did not work.
After this, I have not missed a single payment. From XX/XX/XXXX until XX/XX/XXXX, I paid {$1100.00} per month thinking I was qualifying for the PSLF program. In XXXX of XXXX, after hearing some horror stories about XXXX XXXX, I opted to check and ensure I was on track. To my shock, I then found out that standard payments do not actually qualify for the PSLF program. This would be my mis-information complaint, as I remain steadfast these payments should qualify as they were and are still well above what wouldve been paid under the PAYE program. The entire purpose of consolidating my loan with XXXX XXXX was for the PSLF program, and upon consolidation I tried to ensure I was making qualifying payments and was operating under the impression I was based on the information and guidance proved by XXXX XXXX. During these payments, I was, and still am with the same employer, so I know my employer qualifies.
After discovering my first 3 years of payments werent counting towards the PSLF program, I triple and quadruple checked myself what payment plans for sure qualified for qualifying payments and switched to a XXXX plan. From XX/XX/XXXX until XX/XX/XXXX, I paid {$880.00} per month on time ( auto-pay ). However, when I recertified my employment in XXXX of XXXX, it only attributed 6 qualifying payments being made instead of 12. I sent in a email inquiry to have this looked at, from which I have still not heard a response from. I also emailed again in XXXX, as well as called, although they would give me no useful information, would not transfer me to someone who could help, and just kept repeating it will get looked at in the order it was received.
My XXXX payment was then recalculated, and from XX/XX/XXXX to XX/XX/XXXX I paid {$880.00} per month, again on time each month and without fail. When I recertified my employment in XXXX of XXXX, my qualifying payments got updated as well, but only to 10 total qualifying payments made. I called them again this XXXX XXXX XXXX ) and was told I shouldnt expect to hear back for up to another year on my original inquiry. This would make it a two year response time, which simply can not be acceptable under any circumstances.
Since switching to the XXXX program I have made 25 qualifying payments ( I am counting the payment I just made as of XX/XX/XXXX ), which have obviously been grossly mis-counted and I would like to have fixed. Overall, I have made 65 payments on this loan under the assumption and guidance from XXXX XXXX that would count to the total of 120 payments needed to qualify for the PSLF program.
I feel like I have done my due diligence and been plenty patient trying to get this sorted out. However, I need a definitive answer on if my payments are all being counted or not, because if they are not, I need to figure out how to pay my loans back, because if every year when I make payments it only counts every other payment ( or every third payment for that matter ), I will never actually get them re-paid due to the insanely high interest rate ( 7.25 % ) on these loans and them accruing interest greater than the monthly payments it allows me to make.
Realistically, I should have 65 payments currently attributed to PSLF progress, and at the very bare minimum I should have 25 payments currently made. Seriously, anything you can give me or answers or clarity would save me from an insane amount of stress this is putting on my family not knowing if we can count on this repayment plan or not. Anything is helpful.
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08/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I first applied for loan forgiveness under PSLF in XX/XX/XXXX ; I was told I was ineligble, but not told why. I reconfigured my loan payment to increase payment amount so that i could get out of debt faster. The informaiton I was given by FedLoans at this time gave me no clue as to why I was rejected in the first place -- my decision to change loan type was driven solely by a desire to get rid of debt faster. I didn't know that I was making myself eligible for PSLF -- the information made it seem like I was simply -- -not eligible.
In XX/XX/XXXX, I was encouraged by a friend to apply again. As a result of that, I had one loan ( XXXX XXXX ) forgiven, but the XXXX XXXX had met only a small number of the total required payments.
On XX/XX/XXXX, I contacted FedLoan to ask why the subsidized wasn't fulfilled. Employee XXXX XXXX ID XXXX ) put in a review for me. He agreed with me that it seemed there should be more of the payments eligible.
I found out on XX/XX/XXXX, that my review was complete. The only information I was given ( pdf available to provide evidence ) was : " Thank you for contacting FedLoan Servicing. Per your request we have completed our review of your eligible and qualifying payment counts in your pursuit of Public Service Loan Forgiveness ( PSLF ). We can confirm your payment count is accurate and now consider the matter closed. '' There was no information on why. I called that day and talked to XXXX ( ID XXXX ). He told me he saw that I was paying both subsidized and ubsubsidized under the same payment plan for the entire duration of my loan repayment, so it did not make sense that one was qualified and the other was not. He put in a dispute for me, but had no information on whether I would receive a response.
Additionally, on the information with my account, the payments listed as ineligible say that the primary reason they are ineligible is : " I have an ineligible payment plan. '' Eligible payments started in XX/XX/XXXX, but in XX/XX/XXXX, they stopped being eligible. I believe this was when I consolidated from XXXX XXXX XXXX XXXX to FedLoan. When doing so, there was no information given to me that indicated anything was changing on my loan repayment type, and there was no information about PSLF at all -- if there had been that information, I would have known to take the correct action. In fact, I did not even know PSLF was a THING until about XXXX. How could I have known that I was " not on an eligible repayment plan '' unless I was given the information that I was or was not?
Further evidence of this being the case is that the loans I paid between XXXX and XXXX are eligible under TEPSLF, but not PSLF. This indicates that my original loan wasn't eligible until Obama expanded it ( which I only learned about within the past few months ). Again, if this information was readily available and explained when I first went into repayment ( when I was already employed by an eligible employer ), let ALONE when I reconsolidated with FedLoan, none of this would have happened. I understand I am responsible for finding information out -- but how would I have known to look for something I was not informed existed?
Additional information on my loan page says : For your payments to count towards PSLF and TEPSLF forgiveness, the payment must be received within 15 days of the due date. I have paid diligently for 140 total payments now. I used autopay in order to avoid missing any payments and to ensure I paid on time.
It feels to me that this process has been constructed to be confusing and unclear. The amount of information given on PSLF and acceptance/rejection is minimal and completely unhelpful. I have felt lost and frustrated because I can't get any answers on how any of this happened.
I have now paid 140 payments toward my loans, 20 more than the required number for loan forgiveness. Given that ONE of my loans was eligible -- under the SAME plan as the other -- there is no reason that I can understand why I would not be eligible for complete forgiveness.
Lastly, please note that I have worked for the same public university the entire time I have been repaying my loans. There has been no gap in my employment, though my loan eligibility summary says there are two payments that need verification of employment. They HAVE all the information on my continual employment.
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06/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am currently under the Public Services Loan Forgiveness program and have never had many issues with Fedloan Servicing before getting my employment recertified each year but I have been given incorrect and false information about my qualifying payments since XX/XX/XXXX. I have been with the same employer for the past two years and, as you will see in my uploaded documents, my employment was certified and my payments were counted toward the required 120 payments under the program rules.I submitted my yearly certification form on XX/XX/XXXX and received a letter back saying that they could not certify my employment because I had failed to fill out my Employer Identification Number ( EIN ) on the form. All forms have been included in my uploaded documents. The questions were clearly filled out and they were filled out exactly the same as they were the year before. I called FedLoan on XX/XX/XXXX at XXXX XXXX and the customer service person looked at my form and said that she say that I had correctly filled it out and that she wasn't sure why it had been denied and that she would send it back for review. After not hearing back from from Fedloan I called them again on XX/XX/XXXX at XXXX XXXX and was told that they were still processing my form and that I should call back in a week. I called back on XX/XX/XXXX at XXXX XXXX and was told that it was still being reviewed and that it sometimes takes a while because of the holidays. I still did not hear anything so I called back on XX/XX/XXXX at XXXX and was told that it had been approved but, for some unknown reason, there was a hold on it so it would not be reflected yet on my " qualifying payments '' yet. The person told me that it would probably be reflected after the hold was taken off of it at the beginning of the year.On XX/XX/XXXX I received a letter saying that they needed more time to see if my employer was a qualifying employer for the program ( keep in mind they said they said my same employer was a qualifying employer the year before ). On XX/XX/XXXX at XXXX ; XXXX XXXX I called FedLoan and asked why they were still needed more time since, on the previous phone call, they said that it had been approved and they were just waiting for the hold to be released. The person on the phone did not have an answer for this.On XX/XX/XXXX I received a letter saying that they could not qualify my employer because I had failed to fill out questions 9-12 on the form. The form is included in my upload and all the questions were clearly answered.I called Fedloan on XX/XX/XXXX at XXXX XXXX and said that everything had been filled out correctly. The person on the phone looked at my form and said that it had been filled out correctly and that she wasn't sure why the letter said that and that she would send it back for review. On XX/XX/XXXX at XXXX XXXX I called Fedloan to check on the status of my issue and was told that they didn't know why there was a hold up and that it was still under review. Instead of waiting for another review I decided to just submit a whole new certification form on XX/XX/XXXX with the same information in the hopes that someone else would look at it and be able to approve it. On XX/XX/XXXX I received a letter from FedLoan indicating that they could not certify my employment because I indicated that my employer was tax exempt. I never indicated that my employer was tax exempt as you can see in my uploads. I called back on XX/XX/XXXX at XXXX XXXX and indicated to the customer service person that the form was filled out correctly. She said that she saw that I didn't check that my employer was tax exempt and she couldn't understand why I had gotten that letter. She offered to talk to another person but I told her that I appreciated her help but that I was tired of getting the run around and that i would be filing a complaint with the CFPB. My employer is a not for profit llc divided into 3 sections. One section is our foundation that gives money to various disability services organizations around the state and the other one is our sheltered workshop that employs individuals with disabilities. These two are both not for profit and the largest part of our company. The " for profit '' section is the smallest section of our company and is simply " for profit '' to fund our not for profit philanthropic foundation.
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12/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
On XX/XX/XXXX, I made an online payment for {$920.00} for Loan Nos. XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, and XXXX and directed XXXX XXXX XXXX to make specific payments to each loan. I also made a payment to close out Loan No.XXXX. Because of an error the company made in failing to close out Loan No. XXXX as directed, it misapplied payments to the 7 loans above by not taking out interest for each of the the payments to the other 7 loans. When the company went back to correct that error and adjust the payments to include interest on each of the seven loans, it applied the correct interest but not the correct principal to each of the loans. The total sum of what I requested to be paid was correct, but the individual payments to each loan was incorrect. In my last complaint, I had specifically asked that the company call me and dedicate a representative to work with me to resolve this matter. No one called, the company did not apply the original payments on these 7 loans as requested, and when I called to speak to someone I was told it would take 30 days to resolve. This is unacceptable. The company should have had a representative call me so I could have work with that person to resolve any future errors associated with the initial error. I want the company to dedicate a representative to work with me to resolve this issue so that if it is not resolved properly, like it was not resolved properly after my last complaint, I will not have to call back and speak with a new representative and explain my story all over again.
On XX/XX/2018, here is how I directed the {$920.00} payment to be applied to the 7 loans, and here is how the company ultimately applied the payments. Again, the TOTAL PAYMENT AMOUNT of {$920.00} was applied to the 7 loans, however, each individual loan payment was not allocated the way I requested. In addition, it is ONLY the PRINCIPAL on each loan that was not allocated properly ; the interest was applied properly.
Loan No. XXXX : I directed the company to pay {$210.00} on this loan. The company applied {$31.00} to interest ( correct ) and applied XXXX to principal ( incorrect ). The principal payment should have been {$180.00}. {$180.00} + XXXX = {$210.00} ( my directed amount ).
Loan No. XXXX : I directed the company to pay {$100.00} on this loan. The company applied {$13.00} to interest ( correct ) and applied {$88.00} to principal ( incorrect ). The principal payment should have been {$91.00}. {$91.00} + {$13.00} = {$100.00} ( my directed amount ).
Loan No. XXXX : I directed the company to pay {$100.00} on this loan. The company applied {$14.00} to interest ( correct ) and applied {$90.00} to principal ( incorrect ). The principal payment should have been {$90.00}. {$90.00} + {$14.00} = {$100.00} ( my directed amount ).
Loan No. XXXX : I directed the company to pay {$160.00} on this loan. The company applied {$23.00} to interest ( correct ) and applied {$140.00} to principal ( incorrect ). The principal payment should have been {$140.00}. {$140.00} + {$23.00} = {$160.00} ( my directed amount ).
Loan No. XXXX : I directed the company to pay {$160.00} on this loan. The company applied {$19.00} to interest ( correct ) and applied {$150.00} to principal ( incorrect ). The principal payment should have been {$140.00}. {$140.00} + {$19.00} = {$160.00} ( my directed amount ).
Loan No. XXXX : I directed the company to pay {$85.00} on this loan. The company applied {$8.00} to interest ( correct ) and applied {$71.00} to principal ( incorrect ). The principal payment should have been {$76.00}. {$76.00} + {$8.00} = {$85.00} ( my directed amount ).
Loan No. XXXX : I directed the company to pay {$80.00} on this loan. The company applied {$11.00} to interest ( correct ) and applied {$71.00} to principal ( incorrect ). The principal payment should have been {$68.00}. {$68.00} + {$11.00} = {$80.00} ( my directed amount ).
I am asking two things : 1 ) That the company correct this error ASAP and NOT in 30 days. I like to make payments every two weeks, and I have been reluctant to may a payment since this debacle happened on XX/XX/XXXX because I don't want any more errors or misapplied payments on my account. 2 ) I want the company to have a representative CALL ME so I can work with that person in correcting future errors related to this issue.
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04/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have two complaints/issues ( 1 ) I am currently enrolled in the public service loan forgiveness program. I submitted an application in XX/XX/XXXX to convert from an income-based repayment plan to the PAYE plan. In order to do so, there is always a 30 day billing cycle where the individual is flipped into a standard repayment plan, and most people elect to go into reduced payment forbearance for that one billing cycle ( followed by moving into the new repayment plan ). I received documentation that a decision would be coming in early XXXX, but this was delayed for unclear reasons such that my reduce payment forbearance took place in XXXX. However, I have received no payment recalculation for PAYE. The reason this matters related back to the COVID-19 related forbearance dictated by the CARES act which points out that these months of suspended payments/administrative forbearance will count toward PSLF. The Fedloan website notes that if one was in a qualifying repayment plan prior to the Pandemic ( my XXXX and XXXX bills were still my normal IBR payment ), then all payment periods during this pandemic will count as forgiven. However, because I was in the process of switching payment plans, no one has given me a straight answer as to what to do about this. I have called 3 different times to inquire about this and have gotten 3 different answers every time.
( 2 ) My second and larger issue relates back to my qualification for PSLF. I originated my loans in XXXX and had planned to enter into PSLF from the beginning ( always working at non-profits ). I filled out and returned my first employer certification form in early XXXX. I had direct and indirect federal loans at the time, as well as a Perkins loan. After calling and discussing several times with a variety of customer service representatives, I was advised that my Perkins loan would not be forgiven and received several emails advertising and recommending a Federal Direct Consolidation Loan to combine all the loans for " one easy payment ''. I was specifically told on several occasions that a Perkins loan could be folded in with the other loans and could be subsequently forgiven as well with no impact on my prior payments that counted. I called and spoke with multiple customer service representatives, and at the time my loans were held through XXXX XXXX. Based on this, I proceeded with the Federal Direct Consolidation Loan Application.
I even received an email in XX/XX/XXXX stating " Dear XXXX, It's been brought to our attention that you recently applied for a consolidation loan. We wanted to make you aware that by consolidating you may lose some or all of the benefits on your XXXX XXXX-serviced federal loan ( s ).
The benefits you could lose may include : * Potential on-time payment benefits * Grace status termination * Decreased forbearance time * Rate discounts If you'd like to keep the borrower benefits with your XXXX XXXX-serviced federal loan ( s ), please call us immediately at ( XXXX ) XXXX. We're here to help you Monday Friday XXXX XXXX. to XXXX XXXX ET. '' There was never any mention of losing PSLF qualifying repayments. I called on SEVERAL occasions to ensure that my nothing would happen in terms of my PSLF eligibility and was told there would be no change to this.
The loan was consolidated on XX/XX/XXXX, and then moved to FedLoan servicing shortly thereafter. I had previously submitted employer certification forms and had somwhere between 24-36 qualifying payments at the time.
I submitted another employer certification form in XXXX, only to find that all my prior payments had been wiped out with the consolidation. Had I been aware of this, I certainly NEVER would have consolidated as it simply made no sense to do so. As a result, I had to start over in XX/XX/XXXX, wiping out payments made since XX/XX/XXXX when my loans originated.
In retrospect, I understand the principle in terms of why consolidation would " start you over '' in terms of payments, but at the time I was given the opposite information on several occasions. I was alerted to the potential lost benefits above but nothing about PSLF even after specifically asking. I was given faulty information in the same way that other individuals were told that other repayment plans outside of income-driven repayment would count toward PSLF.
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08/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My Problem is with FedLoan and the Dept. of Education and the XXXX.
FedLoan last year split my XXXX loan into TWO loans, and the Student Loan Database/XXXX XXXXs only showing ONXXXX of them. My XXXX loan balance, alone, was about {$300000.00}, and now XXXX only shows ONE XXXX loan for {$40000.00}.
FEDLOAN is showing TWO XXXX loans for {$150000.00} EACH, plus a SUB loan for {$40000.00}. I don't know why they have done this, they have not properly explained what happened last year, but now I have three " new '' loans with XXXX payments ( because of COVID ) recorded on them. The total balance, as far as I know, is truly what they say at over {$400000.00} but I don't really know as there is no history to check anymore before XXXX.
I only ever borrowed about {$130000.00} total ( from XXXX ) and the rest is capitalized interest. I have never been in default or anything. I am worried that if my loans get forgiven with these new programs, I won't get the entire amount forgiven because of this weird problem with them splitting the loans. And then how can I ever explain what happened?
I am " in '' the PSLF program : my first loan was from XXXX and the last loan was in XXXX. I have had so many servicers and it seems like they are not all reflected here. I have consolidated 3 times ( I think. ) I have been in Forbearance or Hardship Deferment for a total of at least 15 years.
I have been in Public Service since XXXX, and I still am. I could have been in an XXXX plan all those years, but I was always told by my servicer that forbearance/deferment was best. And then I had to consolidate AGAIN in XXXX to get into the PSLF program ( Direct loans only ) and they said that " restarted '' the clock. I could have been making the {$0.00} payments when my income was low, but because of the forbearance, the loan payments always outstripped my income.
Since XXXX I have finally been making payments until XXXX. Now, with the PSLF program " waivers, '' I could have gotten payment credit for PARTIAL and/or LATE payments or even periods of DEFAULT, but because I was in hardship deferment I get no credit at all. I could have paid {$1.00} and get credit. I only need to make XXXX more payments, which are {$700.00} a month, but my interest grows by {$1500.00} a month, so my payment only pays HALF the interest. I can never pay them off. If my loans don't get forgiven through PSLF or IDR I will be spending Social Security on these loans. I'm already XXXX.
Fed Loan FINALLY sent me an email, but it doesn't help. They said, " Per your inquiry, on XX/XX/XXXX, we submitted a request to have your current student loan balances updated with the Department. Unfortunately, with the impending loan transfer to the Departments new PSLF student loan servicing company, XXXX, there is potential chance of balance update request we submitted to revert back to the current status. It has been brought to our attention that XXXX handles these types of situations in a different manner ; as a result, if the manual corrections for the balance of your Direct Unsubsidized Consolidation loan does not remain, we recommend once your loan transfers to XXXX you submit a request for them to change the information.
Please accept our apologies for any inconvenience or confusion that this situation may have caused you. '' THAT's exactly what happened, my loan has " reverted back '' to the wrong amounts.
FEDLOAN also said they split my loan into two loans because " Due to system limitations if the total principal balance or outstanding interest for a Direct Consolidation exceeds {$100000.00}, the loan portion with the high balance will be divided by de-converting the single loan and reconverting it into two equal loans. As these are still considered a single loan, only on portion is reported to the National Student Loan Data System ( NSLDS ). '' WHY are they doing this? WHAT " systems limitations? '' FEDLOAN seems to be intentionally muddying the waters. Are they trying to HIDE loans from the NSLDS? It doesn't even make sense because they split my one loan into two loans that are STILL over {$100000.00} each, so are they going to split them again and give me FOUR loans? Either their system has " limitations '' or it does not.
What am I supposed to do here? Now they are transferring this MESS to XXXX?
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05/27/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This response that AES/PHEAA provided is their " opinion '' and not the facts. Related to the statement in this response : ***The review determined that your online account was not blocked because you were asking questions, rather that your responses to the AES representative were considered inappropriate. *** This determination was not only wrong, but the action on the part of the Agency is considered abuse and retaliatory due to me asking questions. This policy of the Agency is only limited to Obscenities or threats, which based on the chat transcript, the Agent actually threatened me which violated their own policy. While it could be seen as XXXX, the actions on the part of PHEAA were completely unfounded and because of these actions, the Agency should be fined. A separate Ethics complaint has been filed with the Attorney General 's office and has been reviewed by others.
XXXX**FULL RESPONSE FROM PHEAA*** : The Office of Consumer Advocacy ( OCA ) at the Pennsylvania Higher Education Assistance Agency ( PHEAA ) received your recent correspondence through the Consumer Financial Protection Bureau ( CFPB ) portal regarding the status of your student loan account serviced by American Education Services ( AES ). Please Note : PHEAA conducts its student loan servicing operations commercially as AES. In your complaint, you stated that AES fabricated accusations that you engaged in inappropriate behavior, causing your online account to be blocked when you claim the representative you spoke to was behaving inappropriately by blocking your online account for you asking questions. You also stated the previous response to this concern was inappropriate. XXXX performed a comprehensive review of your account. This investigation included the review of all relevant account history and documentation, including any information you provided to us. The review determined that your online account was not blocked because you were asking questions, rather that your responses to the AES representative were considered inappropriate. The chat record shows that the AES representative advised when AES reports to the Consumer Reporting Agencies ( CRA ) and your account was correctly reported for XX/XX/2023 since the payment to bring the account current wasnt made until the effective date XX/XX/XXXX, XXXX Credit reporting occurs monthly and is based on loan information as of the last day of the month You claimed this was maliciously and intently reported as AES doesnt report until the beginning of the month. Your follow-up questions became unrelated to your account, so the AES representative asked if there were any other questions regarding your account. You did not provide any account specific questions and made speculations that the AES representative was lazy, untruthful, unfriendly, and threatening. When these comments were made, the AES representative provided two warnings that advised the chat was being monitored and if this behavior would continue the chat would be disconnected. It was the direction of the supervisor who was monitoring the chat to have the chat ended and your online account blocked after the second warning under AES intolerance policy. Even though your previous CFPB was provided with a response that had accurate information, we sincerely regret if the response you received did not meet with your expectations. On a separate note, AES reviewed your concern that was submitted with a supervisor on XX/XX/2023 regarding your recent interactions when discussing your account and payments. It was determined that the responses provided to you were accurate and did not contain any discrimination. The delinquency that was recently on your account was caused by a returned payment that was made on XX/XX/2023. When you submitted your payment on XX/XX/2023 for an effective date of XX/XX/2023 your account remained delinquent until the payment was fully processed and posted on your account, including the time the payment is in process. Your account is now showing current. For information regarding the status of your account, you may access your account online at XXXX or via the AES Mobile App. If you have any additional questions or concerns, please contact AES at XXXX. Loan representatives are available Monday through Friday from XXXX XXXX. to XXXXXXXX XXXX., XXXX.
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04/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX has not reviewed the recertification documentation I have submitted and has removed me from my income driven repayment plan.
XX/XX/XXXX - I received a letter stating that it was time to submit my PAYE recertification/income documentation by XX/XX/XXXX.
XX/XX/XXXX - I submitted the PAYE application with documentation of my current income.
XX/XX/XXXX - Received a letter from XXXX stating that my application had been denied because it was submitted too early.
XX/XX/XXXX or XX/XX/XXXX - Called XXXX and the loan counselor said that my application should be reprocessed within 48 hours.
XX/XX/XXXX - Received a letter from XXXX with instructions on how to complete the PAYE application.
XX/XX/XXXX - Emailed XXXX concerning issues with my account. Have not received a response.
XX/XX/XXXX - Completed second PAYE application and submitted to XXXX. Gave permission for IRS to transfer tax information to XXXX.
XX/XX/XXXX - Received a letter from XXXX stating that my application had been denied because it was submitted too early.
XX/XX/XXXX - Submitted additional paperwork to XXXX asking that they recalculate my payment early based on the tax information provided on XX/XX/XXXX.
XX/XX/XXXX - Received 3 notices that my PAYE plan was ending and income documentation needed to be submitted by XX/XX/XXXX.
XX/XX/XXXX - Contacted XXXX via phone. Spoke with following representatives : XXXX XXXX, XXXX XXXX, XXXX XXXX. I was informed for the first time that I had multiple recertification dates. I was informed that I had submitted all appropriate applications and documentation. I was told that there wasn't any missing information or paperwork. Informed that my recertification request for PAYE would be expedited within next 48 hours. I was told that I would receive a letter stating my continued eligibility on PAYE and new payment information based on my income by the end of the week.
XX/XX/XXXX - Received another set of instructions on how to complete the PAYE application from XXXX.
XX/XX/XXXX - Filed a complaint with the Federal Student Loan Ombudsman. Sent a second email to XXXX updating them on account issues and informing them of my complaint with FSLO - no response from XXXX to date.
XX/XX/XXXX - Contacted XXXX via phone. Spoke with the following representatives : XXXX XXXX and XXXX XXXX. XXXX identified himself as a supervisor. He noted that I had completed the appropriate application and submitted my income information. He informed me that he would request my application be processed the following day ( XXXX ). He said he provided explicit instructions to keep me on PAYE, make sure all loans have same recertification date, and to recalculate my payment based on my most recent income. I shared concern that due to XXXX processing errors, my payment has jumped from approximately {$200.00} per month to almost {$900.00} per month. He said that I could request a forbearance and complete an override request that would take at least 90 days to complete. During that time, my loan payments would technically be overdue. I was not comfortable with this and asked that I not be put on forbearance. He said that if I paid the full amount this month, he could submit an override for a refund of any over payment I make this month. He also stated that he would file an internal complaint with XXXX on my behalf. At the end of the conversation I summarized what we had agreed to and XXXX agreed to the following : my loans would all be put on the same recertification date, remain on PAYE plan, new payment calculated based on income submitted through IRS documentation, I would pay the full amount due for XX/XX/XXXX, an override would be submitted to determine refund owed for overpayment in XX/XX/XXXX, and a complaint would be filed with XXXX.
XX/XX/XXXX - Received 3 letters from XXXX stating that I provided incomplete income and family size information. The letters stated that I would remain on PAYE, but my payment would not be based on my income or family size.
XX/XX/XXXX - Called XXXX via phone. Spoke with the following representatives : XXXX XXXX. Was informed that it was too late to talk to a supervisor. I informed them that I would be filing a complaint with CFPB and my representatives. I was encouraged to do so and to try calling back earlier.
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01/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In summer XXXX, I completed the Direct Consolidation Loan Application and Promissory Note and submitted it to the Department of Education. My loans were consolidated later that summer.
Per the terms of the consolidated loan application and promissory note, I was assigned to the Income Contingent Repayment plan, and my loans entered repayment in XXXX XXXX.
Unfortunately, I defaulted shortly thereafter. The consolidated loan remained in default for the next 15 years, accruing over {$60000.00} in interest during this time.
In XXXX, I entered rehabilitation through XXXX XXXX XXXX, I successfully exited that program in XXXX XXXX, at which point my loan was picked up by XXXX for servicing.
When XXXX picked up my loan, they never asked me what repayment plan I wished to utilize, instead making a unilateral decision to place me onto the Graduated Repayment Schedule. They did so despite the fact the most recent repayment plan I had affirmatively selected was the Income Contingent Plan.
This was the first of several errors that XXXX would make that have had disastrous consequences for me.
When I exited rehabilitation and entered repayment, the accrued interest on my account totaled around {$59000.00}. This interest was not capitalized when my account entered repayment, as the terms of my promissory note only permit capitalization under certain circumstances. This interest remained separate from the principle balance of around {$53000.00} for more than one year.
In XXXX XXXX, I entered a brief forbearance. At the start of the forbearance period, XXXX sent me a notice informing me that they would send me a notice of " any interest accruing while my payments are postponed '', and advising me that if I did not pay that interest, it " may be capitalized at the end of the forbearance. '' I accepted this forbearance based not only upon this language, but also based on the language contained in my promissory note and loan agreement, which indicates that : " ED will charge interest on my Direct Consolidation Loan during a forbearance period. I must pay any interest charged during an authorized period of forbearance or capitalize the unpaid accrued interest by having it added to the loan principal at the end of the deferment or forbearance period. '' During the course of the forbearance, approximately {$1300.00} interest accrued. However, in XXXX XXXX, when I exited forbearance, XXXX capitalized {$59000.00} in interest, including all interest accrued during default.
This was done in explicit contravention of the terms of my promissory note, as well as XXXX XXXX own disclosure notices, both of which specify that the scope of capitalization following a forbearance is properly set to the the interest accrued during the forbearance.
This error had the effect of increasing my principal balance from {$53000.00} to {$110000.00}. Meanwhile, my monthly payments ballooned overnight from {$420.00} to {$760.00}. The new amount is not sufficient to cover interest accrued during the billing cycle, which means that my loan balance has only grown during the year and a half since this has occurred. My credit score has also dropped by over 50 points, making it impossible for me to secure a mortgage under favorable terms.
To add insult to injury, if XXXX had placed me on the correct repayment plan when I exited rehabilitation, the damage from the capitalization error would have been contained, since ICR caps capitalized interest at 10 % of the outstanding principle.
In other words, XXXX incorrectly calculated the interest that was subject to capitalization -- after having pulled the safety net intended to shield me from this outcome out from underneath me entirely.
NOTE : I have attached supporting documentation to this complaint but please be aware that the Application and Promissory Note is blank, since XXXX can not locate my original documentation, including the consolidated loan sheet that lists the loans I elected to consolidate, as well as the completed and signed promissory note. The attached PDF is the application form that the Department of Education emailed to my in XXXX in response to my request for more information about consolidation. This was the form I completed, but XXXX can not or will not produce the executed version of same.
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11/01/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is a response to the Notice of Dispute dated XX/XX/XXXX of this year, which your organization failed to respond to. I'm writing on my own behalf, with no help from anyone or anything. Because all must have equal access to the law, the code and regulations referred to are open to the general public at large. Justice is not for sale, obstruction, or procrastination, according to the appropriate governing preambles, constitutions, and bills of rights. I am well aware that my consumer rights have been and continue to be violated.
From the start of the supposed business agreement, purported to be a contract, FEDLOAN/PHEAA has engaged in fraudulent and abusive debt collection activities, infringing on my right to privacy and undermining my faith in the banking industry and economy as a whole, rights guaranteed to every consumer.
Every credit sale after XX/XX/1977 is subject to consumers ' claims and defenses for unfair or deceptive acts or practices pursuant to 16 CFR 433.3. The credit sale I engaged in with FEDLOAN/PHEAA is no exception.
Per the definitions in 16 CFR 433.1, FEDLOAN/PHEAA is subject to consumers ' claims and defenses by way of being a seller. I, the consumer, was never apprised of the creditor 's business arrangement with the seller at the consummation of the original credit sale. Meaningful disclosure of the determination of the finance charge was not provided pursuant to the form of disclosure enumerated in 15 U.S. Code 1632.
Evidenced by the Master Promissory Note, my obligation was fulfilled upon signing/indorsing the instrument, the beneficial and security interest of which were not disclosed to me. As defined in 16 CFR 433.1 ( i ), the instrument I indorsed is the consumer credit contract when it was hypothecated and collateralized to fund the credit sale. Many instances of noncompliance occurred when it was subsequently sold and/or assigned to multiple transferees and/or assignees without mutual assent, consent, and notice to me as I have controlling security interest, constituting fraud in multiple ways : 1. Absence of consideration ( I received a " thought '' for my security- no benefit. All contracts must have consideration to be valid ).
2. Absence of disclosure of all facts regarding the use of a promissory note and my signature, violating the U.S. Code 's Truth in Lending Act ( TILA ) and Code of Federal Regulations ' Regulation Z.
3. Absence of disclosure of data-sharing provisions in violation of the Gramm-Leach-Bliley Act ( GLBA ), without the option to decline the sharing of data with furnishers, agencies, or servicers, along with reporting.
4. Monetization of promissory note disclosure was denied to me. I was not told about the process to monetize a security interest or the secured transactions which were to subsequently take place concerning my chattel paper.
5. Denial of disclosure of the banks relationship to the " trustee and beneficiary, '' amounting to concealment and voidance of the contract. The debenture trustee was concealed from me.
6. I have reason to believe and do so believe that there was forged alteration of the original instrument because it could not have been monetized without augmenting my blank endorsement, even via the use of a special endorsement.
I am aware that I am entitled to a refund of alleged repayments and damages of at least twice the finance charge for the violation of 15 U.S. Code 1635 due to my right of rescission never being boldly, simply, and clearly disclosed to me. I was never given a rescission form at the closing of the contract.
I have reason to believe and do so believe that FEDLOAN/PHEAA is a debt collector engaged in communication in violation of multiple cease and desist notices from me, and is in violation of 15 U.S. Code 1692c ( a ) ( 1 ) and 15 U.S. Code 1692c ( a ) ( 3 ).
As the consumer, I am aware of the definition in 15 U.S. Code 1692a ( 6 ) that " the term 'debt collector ' means any person who uses any instrumentality of interstate commerce or the mails in any business the principal purpose of which is the collection of any debts. '' I have never given express consent to FEDLOAN/PHEAA to communicate with me for the purpose of debt collection, thereby violating 15 U.S. Code 1692c at large.
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10/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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By my count I should have 115 qualifying payments towards my Public Service Loan Forgiveness. I have been enrolled in this since 2009 when my loans were serviced by XXXX XXXX.
My loans were bought by XXXX XXXX XXXX XXXX XXXX XXXX ) in XX/XX/XXXX. I re-sent my Employment Certification Form proving I was a federal employee and every year sent in my tax return to have my payment adjusted under the IBR plan. In XXXX I asked XXXX for a count of my qualifying payments. In an email dated XX/XX/XXXX I was told I had made 54 qualifying payments to XXXX and 17 to XXXX.
In an email dated XX/XX/XXXX XXXX confirmed that I had made 101 payments but also said it would be up to FedLoan to come up with the final number and they transferred my loan to them. Up until I thought I was nearing my forgiveness date I had never heard of FedLoan before.
I had to re-send all my Employment Certification Forms. I had had 3 different Fed jobs since starting to payback my loans and FedLoan had no record of any of them.
When FedLoan finally calculated my qualifying payments ( XX/XX/XXXX ) they came up with 49 for one loan and 59 for another. Not only are these numbers ridiculous but my loans have been consolidated since my first PSLF/IBR payment so where they get two different numbers is another mystery.
Writing to complain about their calculations, I got ( in part ) this answer : The months that did not count as qualifying payment months for public service loan forgiveness include XXXX through XXXX XXXX due to an administrative forbearance that was applied to your account, XX/XX/XXXX due to the months full installment amount not being full satisfied, XX/XX/XXXX due to a general forbearance, XX/XX/XXXX due to no bill being generated, XX/XX/XXXX due to an administrative forbearance that was applied to the account, from XX/XX/XXXX through XX/XX/XXXX due to a general forbearance and XX/XX/XXXX due to the full installment amount not being fully satisfied.
What? What a bunch of excuses and XXXX made up behind the scenes and after the fact. Never ever did XXXX or XXXX put my loan in administrative forbearance or did I pay during a general forbearance or any of the other stuff I am hearing about the first time ever.
I reiterate I have never heard of administrative forbearance or general forbearance before and was certainly not told when my loan was in those stages. I was not told that my loan being put in these stages would render my payment invalid towards my PSLF. Never a word of any of this.
I suspect the answer was uncovered in the XXXX memo that XXXX reported on in XXXX XXXX : " The memo, which was written in XX/XX/XXXX, details XXXX strategy to service federal student loans ... 'Our battle cry remains forbear them, forbear them, make them relinquish the ball. ' While XXXX isnt FedLoan, Ive read too many articles to count now on how awful and even fraudulent FedLoans is.Im positive they work in the same way ; they certainly put me on forbearance over and over again without my knowledge.
***UPDATE : *** After a complaint to the Consumer Financial Protection Bureau XXXX FedLoan re-calculated my payments. Their letter dated XX/XX/XXXX now states both loans have received 62 qualifying payments with 58 remaining. To recap, the number of payments remaining used to be 71 for one loan and 61 for another. So suddenly they are counting 16 more payments as qualifying. Its an improvement but still completely opaque and far off from my number of FIVE remaining payments.
How exactly are these payments counted? I have no idea. Does anyone? Looks like its completely arbitrary. The best evidence I have is the evidence from my bank on how many payments I made. No those withdrawals dont show whether my loan was in some sort of made up forbearance at the time but I dont see any paperwork on FedLoans side that shows that either. Their method of counting payments is completely hidden.
So Im entering this complaint again and sending a copy to the attorney general of my state, which is Pennsylvania, the home of FedLoan. I stated in my earlier complaint that I would be happy with FedLoan counting 110 payments as qualifying since the last communication I had with someone ( before FedLoan became my servicer ) on this subject stated so.
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08/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XXXX. XXXX XXXX, XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX, NH XXXX XXXX ( XXXX ) XXXX I am appealing to you for help regarding repayment of a student loan and the impossible situation that I find myself in.
My background ; I have been an XXXX my entire life with a majority of time spent in XXXX, XXXX and XXXX XXXX XXXX. At the age of XXXX, I combined my XXXX expertise with my spiritual beliefs and entered XXXX, earning a XXXX Degree in XXXX and being XXXX as a XXXX XXXX XXXX. During my XXXX career I found that basic XXXX XXXX in XXXX was lacking. I watched people not only suffer physically, but emotionally as well. I knew that this decision was to profoundly change the rest of my life but the XXXX XXXX XXXX has been life long.
I now work with the XXXX XXXX XXXX XXXX XXXX as a XXXX XXXX helping people and their families navigate the end of life transition. My personal experiences as well as my broad course of studied has prepared me to provide XXXX support ; XXXX care across multiple faith traditions from indigenous cultures to XXXX, XXXX, XXXX and XXXX. Because of my background I have been able to support the diverse cultures now living in the greater XXXX area : XXXX, XXXX, XXXX, to name just a few.
Of course all of this came at a personal and financial cost. I have student loan debt that is serviced through the XXXX program. Because the XXXX is a 501 ( c ) ( 3 ) non-profit I qualify for the Public Service Loan Forgiveness Program ( PSLF ). Even though the payments are income driven, the amount is based on discretionary income. The federal poverty guideline for location and family size is multiplied by 1.5, This figure is subtracted from your adjusted gross income. The resulting number is then multiplied by 10 % ; then divided by twelve. My initial payment was determined to be {$290.00} based on my 2015 income. After a one time salary increase ( 24 % ) the payments were increased to {$390.00} ( 36 % ) which I can not afford. In the same time interval my mortgage payments increased due to an increase in property tax, my health insurance premiums increased 3 %, utilities increased and I had to replace a vehicle and take on a car payment.
I attempted to renegotiate the payment amount several times. I can manage the {$290.00} a month and emphasized this to multiple loan representatives. Each time the result was the same. The agency would not recalculate my payment. I was told that my only option was forbearance. During a forbearance I could pay the interest on the loan-however, at the end I would in the same situation. If the interest is capitalized the resulting payment is even higher. The loan servicer-XXXX told me even if I kept sending payments in good faith-unless they were the specified amount the money would not be put toward the loan and they would put me into default. If I do not continue monthly payments I will be ineligible for the program. My employer also tried to intervene on my behalf ; however they are limited in what they can do. At this point I know that I will be capped to a 2 % salary increase each year due to the nature of non-profit work. I am now in a truly impossible situation.
What I am deeply troubled by is the refusal of the servicer to take any kind of payment. Despite the fact that I could continue to pay my current amount I was informed that it would not be processed and that I would end up in default of the loan. I truly believe this is extortion. I have paid several debts-all XXXX related-by making good faith payments monthly that were agreed upon by both parties. I ask you to help me in this situation. This is the situation that everyone I have talked to with a student loan faces. One solution would be to subtract the borrowers monthly mortgage/rent payment from the discretionary income calculation. My housing expenses exceed 30 % of my income.
I will gladly continue with the prior payments-only if they will be put toward the repayment program. I have currently been forced into forbearance which will only increase my payments and force me into default. I have worked my entire life to do the work I do. At XXXX I should not be forced into poverty.
Thank you very much for your time and assistance.
Respectfully, XXXX. XXXX XXXX, XXXX XXXX.
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05/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fed Loan Servicing aka Pennsylvania Higher Education Assistance Agency ( PHEAA ) enacts extremely deceptive tactics against student loan holders. Fed Loan Servicing plans and executes illegal and falsified obstacles at every stage of repayment. The egregious misinformation, deception, horrific customer service, and fraudulence at every step of the needlessly insurmountable barriers Fed Loan devises to confuse and take advantage of unwitting people are conduct that needs to be investigated and brought charges against. They have even instituted call centers where the customer service employees willingly lie and deceive callers so they can quickly get them to agree to various changes, such as IDR to IBR repayment plans and then they never do what they said they were going to do. They are destroying peoples lives in this country. Literally, it seems it is somehow legal for these organizations to destroy peoples lives in the name of profit for their organization and shareholders.
In XX/XX/XXXX I called to check on my account and resubmit my information for the repayment plan. At that time, they said I should change mine from IDR to IBR since it would better fit my current income better. I completed all the paperwork and completed the income verification via the IRS connection. All the paperwork was completed and sent in. I called to check XX/XX/XXXX and they said everything is fine and that all I needed to do was send in a check for {$71.00}. I sent the check in. I followed up with another phone call to verify they received the check and that everything was ok. They said based on my income the payment would be around {$41.00} per month. They said that the repayment program I was being enrolled in is the 20-year loan forgiveness program. I said that I had been in the 10-year loan forgiveness program since I was working in public service state government jobs for over 7 years. Then they said I only have 5 years on file. Then we talked about how many years was going to be subtracted from the now 20 years. They said that when it is complete that the student loans would be forgiven and there would be no income tax, nor any other tax charged to me. I said okay, I will enroll in that program. They said that in XX/XX/XXXX my account would show that I could pay the {$41.00} per month payment. I have checked back with them every two weeks to see what is going on with the account and why the payment is not available in the account. It is now XXXX and the account still does not allow me to pay {$41.00}.
Please help bring enforcement action and justice to the criminals at Fed Loan Servicing and Pennsylvania Higher Education Assistance Agency. Just because they have the word assistance or servicing in their deceptively named companies does not mean they are actually helping anyone other than themselves get richer and make their shareholders richer. They are predatory lenders. They are predatory lenders taking advantage of uneducated and unwitting students in this country.
Unfortunately, I can only assume that enough lawmakers agreed to allow these criminal organizations to charge upwards and over 7 % interest rate on student loans while the bank interest rate has been at historically low nearly 0 % interest rate. So not only do the banks get to benefit from peoples uneducated decisions and suffering, but also the lenders. It is an unfortunate society where it continues to support and encourage organizations to institute predatory lending and use deceptive tactics such as call centers, etc. to illegally misappropriate students information, misled customer account status, falsify employee numbers, institute processes that ensure inordinate wait times, and many other deceptive tactics used so they can continue to take advantage of student loan holders.
I am not sure why these types of practices are supported by the United States Education Department and the United States Congress. I can only speculate that the government administrators and lawmakers are somehow incentivized by the corrupt practices of the loan servicers and providers. I believe they should not be that way because they are destroying peoples lives. I hope that you will help bring justice and resolve these issues and concerns.
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04/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My experience with FedLoan servicing has been one continuing nightmare from the beginning. I can confidently say that choosing the government loan repayment program is the worst financial decision I've ever made in my life ( and possibly the absolute worst decision ever! ). I started out being serviced by XXXX. For the first year of my loan they put me on a program that did not qualify for the repayment program despite the fact I specifically requested that. Over the five years that XXXX handled my loan I was repeatedly misled and provided false information which cost me thousands of dollars.
After approximately five years I requested a calculation of my previous qualifying payments, and was automatically transferred to FedLoan. I thought my account would finally be handled properly, but unfortunately I was mistaken.
On XX/XX/2016 I contacted FedLoan about my newly calculated amount of my loan, which was {$340.00} per month. Because of my family and financial situation at the time this was somewhat low. I spoke with the FedLoan representative who told me that I could make up to 12 payments at one time and have them count for 12 separate payments. I had approximately {$4000.00} in my savings at this time, and wanted to take advantage of this option before the money ended up spent on other things. However, this didn't sound right to me so I repeatedly asked, no less than three or four times, to confirm that even if I made these payments all at one time, it would still cover separate qualifying payments. The representative continued to assure me this was the case. I made the lump sum payment, and because every month I received a statement in the mail showing no payment due, I assumed that this was processed as it was explained to me.
I submitted my paperwork for a re-calculation of my monthly payment, as must be done each year. At this time I inquired about the lump sum payment I made, and to confirm that it was credited as it was explained to me. I was notified at this time that I only got credit for one qualifying payment. I requested to speak with a supervisor at this time and was told there were none available and left a message requesting a call back. ( It should be noted that I've left messages several times for supervisors and never got a call back. ) After requesting for over a year that this be reviewed and considered for an exception it was finally referred to the people that conduct this. It then took another six months for the review to take place. In the end they told me that they only keep the recorded phone calls for two years and because they couldn't confirm what I was told they were refusing to give me credit for the payment I had made.
After calling several additional times I was told that they would credit me back the portion of my payment that was not applied to qualifying payments. I reluctantly accepted this and waited over two months to receive a check in the mail. I then received a notice that my account was in delinquent status so I called to follow up on this. I was first told that if I wanted a refund on the lump sum payment I made, then they would only refund the full amount, and I would lose the qualifying payment that was applied. Not only am I out almost {$3000.00} for the payment I made, but when they take on the additional payments to the end of my mandatory qualifying payments, it will likely cost me over {$10000.00} in the end.
This is only one example of the multiple issues I have experienced. I've found that as many times as I've called, I never get a consistent response to any of my questions. The agents have misled me so many times that I simply can't trust anything they say. It has also become apparent that they have purposefully structured things so you can never reach a supervisor or somebody that has authority to make things right. The business model appears to intentionally wear down the borrower to the point where they just give up trying to get their issue resolved. I've spent no less than 100 hours on the phone attempting to get the issues with my account resolved and have almost never been satisfied with the result. The agents are always nice, they always act as though they want to help, and in the end nothing gets done.
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10/11/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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XX/XX/XXXX Consumer Financial Protection Bureau Complaint Department XXXX. XXXX XXXX XXXX, IA XXXX XXXX : Unresolved Credit Dispute with XXXX XXXX XXXX Dear Sir or Madam : My name is XXXX XXXX and I am writing to you about a negligent credit reporting error made by XXXX XXXX XXXX that remains unresolved and has negatively impacted my completing my education and my career.
In XX/XX/XXXX I submitted an application for an Income Based Repayment Plan to XXXX XXXX my Federal Loan Servicer. XX/XX/XXXX my application was approved for a $ 0 monthly payment to begin XX/XX/XXXX, that payment was good for 12 months as the document attached will confirm.
XX/XX/XXXX I submitted a PSLF ( Public Service Loan Forgiveness ) Application to XXXX XXXX XXXX as they are the designated service provider for this program. My loans were to be transferred to XXXX XXXX XXXX with the {$0.00} payment that I was currently scheduled for.
In XX/XX/XXXX I learned that my credit score had gone down and XXXX XXXX XXXX has reported me negatively to the credit reporting bureaus for {$0.00}. I had just been accepted to XXXX XXXX and due to this I could not receive any FASFA funding and had to drop my classes this semester.
Per my conversation with XXXX at XXXX XXXX XXXX XX/XX/XXXX I was told that when they received the loans from XXXX XXXX there was a past due amount of {$0.00} so they reported me to credit. However, during my call with XXXX at XXXX XXXX she stated my account was in good standing with no past due balance at the time the loans were transferred and a payment of {$0.00} is not even possible.
XX/XX/XXXX I had a three way call with XXXX ID # XXXX at XXXX XXXX and XXXX ID # XXXX at XXXX XXXX XXXX to address this error. I was advised by XXXX XXXX XXXX to submit a Credit Dispute and supporting documentation and they would have to correct their mistake by 30 days from the day my Credit Dispute was submitted which I did the same day through my on-line XXXX XXXX XXXX account.
XX/XX/XXXX I uploaded my proof from XXXX XXXX dated XX/XX/XXXX to my XXXX XXXX XXXX on-line account.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/XXXX I called XXXX XXXX XXXX and spoke with XXXX who confirmed they have received both of my documents and my file was being reviewed to address their error. I was told to follow up XX/XX/XXXX for an update.
XX/XX/XXXX per my conversation with XXXX ID # XXXX at XXXX XXXX XXXX I was told the file review was still in process but not to worry the documentation provided by XXXX XXXX was exactly what they needed to correct the issue and she advised me to follow up XX/XX/XXXX that it would be done by then.
XX/XX/XXXX I checked my XXXX XXXX XXXX on-line account and found a letter in my in box dated XX/XX/XXXX stating that they needed more information and I needed to submit a Credit Dispute Form. I spoke with XXXX ID # XXXX at XXXX XXXX he confirmed they already had the form and he advised me that the Credit Reporting Dispute was not completed yet and he agreed by the Fair Credit Reporting Act they needed to complete it that day. I requested proof in writing that the issue had been resolved via email and he told me to follow up again XX/XX/XXXX.
XX/XX/XXXX I spoke with XXXX ID # XXXX at XXXX XXXX and he stated they only started the review of my dispute XX/XX/XXXX and that they should never have reported anything under {$5.00} negatively to credit and that the review would be done by XX/XX/XXXX.
Today, XX/XX/XXXX I checked my XXXX XXXX XXXX on-line account and found a letter in my in box dated XX/XX/XXXX stating that they needed more information and I needed to submit a Credit Dispute Form. A copy of this document is attached.
I am trying to start school XX/XX/XXXX to be an XXXX Nurse but if this matter is not resolved I will not be able to obtain funding. I am so frustrated by this ordeal and I can not seem to get anyone at XXXX XXXX to address the issue. I did not know what else to do but contact you in the hopes that you might be able to assist me in this matter.
I have attached all of the supporting documentation I have referenced to support my position and I am respectfully requesting your help. Thank you in advance.
Sincerely, XXXX XXXX XXXX XXXX
|
12/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
There is many layers of problems with this, but here is a brief overview, none of the following was sent regular mail, only to my XXXX paperless inbox that is not easily accessible.
XXXX, sent in application form to switch from IBR to REPAYE, within the deadline per XXXX.
XXXX received message from XXXX saying they did n't receive documentation to re certify ( other loan provider XXXX had received and processed it from studentloan.gov ) or new amount is XXXX said my Direct Debit setup will automatically pay this.
XXXX Received message saying Income repayment recalced for IBR, {$16.00} which is first due on XXXX/XXXX/XXXX. this is for the XXXX loan that does n't qualify for REPAYE.
XXXX Received message saying In order to leave your current Income-Based Repayment ( IBR ) plan to go to another plan, you are required to make a fullpayment on a Standard plan or make a reduced payment under a period of forbearance. that amount was {$290.00}. ( I had automatic payments set up, and the letter said XXXX put me on administrative forbearance from XXXX - XXXX and another letter for XXXX - XXXX. my direct deposit has always been setup to pay on the XXXX, it is no coincidence they put me on forbearance for those 2 payment dates ( which I never requested! ) I assume they did n't use my direct deposit because of the forbearance they enacted, which caused me to miss the payment that was sent out in another letter on XXXX. Missing these two direct deposit automatic payments I had setup caused my interest to capitalize against my consent as well.
XXXX Letter stating In order to leave your current Income-Based Repayment ( IBR ) plan to go to another plan, you are required to make a full payment on a Standard plan or make a reduced payment under a period of forbearance. Based on your form, we have applied a forbearance on your account with a required payment amount of {$290.00}. I never requested a forbearance, and assumed they would have used my direct deposit i had setup to satisfy this.
XXXX letter saying repayments changed. First announced new repayment schedule XXXX will be due date.
XXXX direct deposit automatically withdrew XXXX, but did not automatically withdraw the XXXX bill sent earlier that was required to transfer me to the REPAYE plan.
XXXX letter saying loans were not eligible because regular payment was not made. I HAD DIRECT DEPOSIT SETUP, but they did not use it.
XXXX called XXXX and was on the phone for over 1 hour. after being transferred and put on hold for a huge amount of time, The last specialist told me i failed to check a box requesting a bill for XXXX dollars, and that this was my fault. XXXX XXXX was her name/number. She said billing me that XXXX dollars, removing standard payment, and I think suspending automatic deposit payments, and paying the XXXX dollar bill was the only way to move to REPAYE and fix this. I was not to pay any bills and wait until I received the XXXX dollar bill to pay. as of XXXX I still have yet to see a XXXX dollar bill. she also said all my messages should have come via mail, and verified my mail address was correct. I still do n't receive via mail.
XXXX received letter informing me that I was 12 days delinquent for the ( 1 of 10 loans ) this was the same loan that was paid with automatic deposits on XXXX, but they witheld the payment on XXXX, Why?. I never requested they stop my automatic deposits, and my letters I received earlier said they would still use my automatic deposits. .dropped my XXXX .25 % interest reduction I had ( because of automatic deposits ), and that I was 12 days delinquent for the loan.
Main issues : they misled my phone call where I tried to fix this, and made everything much worse.
they put me on 2 separate administrative forbearances, for no reason and stated they would still use my automatic payments. This forbearance is the only reason I can think of why they did n't withrdraw using my automatic deposits I had set up. If that is n't the reason, then they really messed up.
for the XXXX loan that was unable to qualify for REPAYE, they moved that to IBR, but then didnt use my automatic deposit for one of the bills, and then made the interest go up because of the phone call I made.
|
10/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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Hello I am a XXXX XXXX mother of a son was XXXX XXXX. I have been XXXX since XXXX. I have applied for loan forgiveness twice. I just recently found out my social security letter needed to say my review would be in 5 years not 3. So my doctor is filling out the form to fax back.
My tax refund that I desperately needed was offset by pheaa. I have never received a letter informing of this and never had the chance to appeal before the offset. When I moved I had my mail forwarded and received everything that was forwarded.
When my return was offset I immediately asked for an appeal and a formal review because I have been XXXX since XXXX and I did apply for loan forgiveness.
I wrote the letter below to aes, pheaa, dept of education, aes ombudsmen etc.
I 'm getting nowhere and now being evicted.
Letter written beginning of XXXX
I was supposed to receive my taxes in XXXX. I first had to verify my identity. I asked when verified my identity if everything was OK and that was it. I was told yes I would be receiving my tax refund. I then received a letter saying it needed more time to process but I would know XXXX XXXX.
I called in XXXX to ask more about this letter, but I was told I would get a call if there were questions but I would receive my refund on XXXX XXXX. XXXX XXXX came and went so I called again. At this point Im told they were putting in a request and I had to wait 60 days before asking again.
I moved based on receiving my tax refund XXXX XXXX. It wasnt until I called again that in found out there was a problem with my taxes. Had I been told there was a problem in the time period up till XXXX XXXX I would have fixed it then. But I had to continually call to find out. Im now facing eviction because I still havent received my refund. I have filled out an amendment and it was mailed XXXX XXXX.
I had phone conversations with the IRS in XXXX, XXXX, XXXX, XXXX, XXXX. Through all my phone calls with the Irs and tax advocate never once was it mentioned about an offset for student loans. I needed my refund so Im not evicted.
Now XXXX XXXX Im being told my refund is being offset by Dept. of Education, Pheaa and Im not receiving anything. I never received anything in the mail about this. I had my mail forwarded from my previous address, it would have been delivered. I gave my correct address in XXXX.
I applied for loan forgiveness because I am XXXX. I have been XXXX since XXXX and my son is XXXX. I am a XXXX XXXX mother. Im below poverty line. I need my refund to pay rent, my electric bill, my car is in the shop, food, etc. My son and I will be homeless and carless.
That refund money also goes to my sisters. The tax paid on my uncles pension that we are receiving in my refund is for my sisters as well. There 's nothing left in his estate because of the taxes we paid, and nursing home bill. We are all beneficiaries of his Will, everything is split 3 ways. If you need to keep some of my share fine, but again I applied for loan forgiveness because of my XXXX. I attached my social security letter.
Im being evicted because I didnt get my refund. I received an eviction notice. I need at least {$25000.00} to pay the bills I havent paid while waiting for my tax refund. Ive have medical bills and prescriptions I need to get.
As soon as I found out the offset from the tax advocate I called the dept. of education, as I would have done weeks ago if I knew about it. I was first told by dept. of education if I paid at least {$5.00} my refund would not be offset, so I paid and its still is being offset. I call again to set up the rehab program and Im told something different, Im told dept. of education cant do anything, I have to call IRS. Then pheaa tells me I will get my return back once they receive information about my loan forgiveness, which I call XXXX to aquire information.
The Irs tells me to call dept. of education. Ive gotten wrong information from IRS and Dept. of Education, pheaa.
My refund was being expedited because of my financial hardship. I went through 3 months of torture waiting for my refund, now they take it all without warning or knowledge. I challenge the offset, it shouldnt have happened. I ask for a formal hearing.
Please help XXXX XXXX
|
06/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Information is missing that should be on the report
|
|
Web |
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I checked my credit report and noticed that my student loan carrier ( U.S. Dept of Education ) has not reported my payments since XX/XX/2019. This is something that happens regularly where they take months to report information to the credit bureaus. This causes me to lose points on my credit score because it looks like I am not paying monthly and on time.
I also want to complaint about the USDE reporting the interest on my loan, my loan increasing every month because none of my payments are going towards my principle balance, and the USDE not reporting that I'm in a loan forgiveness program and the date I'm expected to completed ( rather than reporting what looks like I'm not in a Forgiveness program and have 25 years to go ).
All of this that the USDE and every other student loan carrier is doing to our credit is ruining us. Not only are burdened and consumed with student loan debt, our livelihoods are being negatively affected by it, which causes entities like home loan providers to shy away from us.
I work hard at building my credit score only to have the USDE take three points away every month because my loan amount keeps increasing and increasing significantly although I pay faithfully each month. This is wrong and policy, legislation, and procedures need to change. It's like we're being punished for getting student loans and it's going to last the rest of my life.
Please guide me on what I can do. Who can I write or petition? What departments or offices can I write and call to change these policies and procedures so that I can enjoy SOME of my life. Because right now I feel like I went to college to get in debt and now spending the rest of my life paying for college. And because of this, I am completely against student loans and make sure I tell every High School student my story to scare them away from them.
My loan is increasing {$65.00} each month in interest and it gets reported to the credit bureaus. I started out with a $ XXXX loan amount and now it is up to $ XXXX. How is this when I pay faithfully every month since graduation eight years ago? Why are they doing this to us? They're already XXXX XXXX XXXX' us with student loans. Now they're adding insult to injury and making sure we will never own homes, take vacations, and get credit cards and finance autos and personal loans at decent limits and rates. I regret the day I ever went to college. I grew up in low-income housing with a single parent and NO money for college. But all I'm doing is lining the pockets of Big Government. I feel like I'm still in low-income housing and being controlled by the government. This is nothing but a trap towards the poor and minorities to keep us from advancing from generation to generation.
I have roughly seven years to pay my loan off under the Loan Forgiveness Program and Income Driven program. But according to my credit report, I have 25 more years to go. XXXX! And the payments increase as my income increase, which is why I don't look forward to raises or promotions. I'll be XXXX years old if I had to go the route of 25 years. What was I thinking to ever get involved with the government and believe the financial aide offices who convinced me that I was making an investment.
My siblings didn't go to college. They just worked hard and made their way to the top. Some even make more money than I do and they don't have any student loan debt. Because of that, they have better credit scores, homes, and look like a low-risk to every credit-giving agency in the world. And those who don't make more than me and still rich because they don't owe any student loans and are able to enjoy the fruits of their labor, ( not having to work overtime and second jobs like I do ). They're married as well. But I'm afraid to marry because when I do, my loan repayment amount will increase. Yes, more punishment for wanting something more than the welfare, low-income housing, poverty, crime-ridden, and roach-infested environment I grew up in. XXXX only knew that I would end up right back where I started because of student loan debt and the practices of credit reporting by the loan carriers and government legislation and policy.
We should be ashamed of ourselves as a country.
|
05/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In addition to my TEACH Grants being wrongfully converted to loans in XXXX of XXXX, my loans have now been turned over to the US Department of Education for default. I am NOT in default. According to the most recent escalated rep that I spoke with on XXXX, XX/XX/XXXX, my loans were put in default on XX/XX/XXXX as a result of an error on their behalf. As XXXX, an escalated rep in the XXXX XXXX explained, the method by which they refunded money to me for payments made to grants, threw my loans into default. As she explained on XX/XX/XXXX, this is " A big mess '', and it is by no fault of yours. '' I understand that the loans now must go to the " XXXX XXXX '' and there is no timeline for the " mess '' to be corrected. Meanwhile, my credit is trashed, and there is no estimated timeline that can be provided to me for the correction to occur.
The numerous reps that I have spoken with since XXXX regarding my grants, Income-driven payment request, and public loan forgiveness program, have all given me contradictory information, and I have no faith in anyone I speak with there regarding my status on any of the above listed processes. For example, in XXXX, I had an escalated rep guide me through the Income-driven repayment application, wait on the phone until I completed the application, and uploaded to my online account. The next time I spoke with them regarding my expected refund for grant payments, I was told that the refund would not be issued, and that the payments would be credited to the overall loan amount. Yet, I was told in XXXX that I would be receiving a check by XX/XX/XXXX. During that same conversation, I took the opportunity to explain how I was exhausted from having to make numerous calls that usually exceeded 40 minutes, only to have to start over explaining the issues and repeating what I had been told on the previous conversation. Consistently, I was told that I was given incorrect information by previous rep. If it were not the truth, and if it did not cause stress, it would be comical - like a XXXX XXXX XXXX skit. Every rep provided different information regarding the same topic, even among escalated reps ( that I demanded to deal with every call since XXXX ). I complained about how it took 45 minutes and an escalated rep to teach me how to complete my IDR request so that I was not overcharged, and how upset I was that I had paid excessive payments for years because the application did not allow for me to correctly document my financial situation. In other words, I told the rep that the application " baits '' you in to documenting income and spouse information that is not correct, but you are scared not to document it like that because of the liability you are subject to for filing false information. I told him how thankful I was that 5 years in to filing IDRs and making payments, someone was competent enough, and cared enough, to guide me through the application to get payment lowered where it should be. When I described that situation, the representative said that my IDR request provided " false '' information, and that it could get me in trouble! I explained again that an escalated rep walked me through it, and waited on the phone for me to upload it and it be received. He said he can see where that happened, but unfortunately the rep gave me incorrect information. He said I could keep the payment where it is for now, but that I would have to file it differently if my husband and I file taxes jointly.
There are many more occasions in which I have been provided false information and guidance, including information regarding the XXXX program. Obviously, Fed Loan Servicing reps have no accountability, and/or competence regarding protocols in any department. I have managed to get through, and have coped with the undue stress and excessive time and aggravation involved in managing my student loans, but default, I can not deal with! This is unbearable, and is negatively affecting my health. I am seeking legal advice. Thankfully, I have documented my calls since XXXX, with employee ID numbers.
I am a XXXX XXXX XXXX. I have worked at the same school, in the same position for 10 years. I pay my bills and am a law abiding citizen. Please advise.
|
04/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
I am drowning in student loan debt, and believe there is something wrong with the method in which these student loans trick the young and struggling youth into obtaining these private students loans and don't provide adequate education on them. I was in a difficult situation in my early XXXX and did not have my parent 's financial assistance to attend college. In trying to complete my degree and requiring to pay tuition, I got a private student loan for {$29000.00} and was not made aware of the interest rate or the kind of rate it would be ; or any information on the loan in general. I was sent a check in the mail, and I was not advised of any of the terms of the loan and can't even place where I got the loan, originally. I was not given any education on the repercussions of taking this loan. On my own, and educating myself on how these loans work, I learned that I have a variable interest rate that has fluctuated between 7 and 8 %. At the end of this loan, I'll have paid more than {$80000.00} on a {$29000.00} loan. I firmly believe that I was not properly educated on this loan and I was taken advantage of when I was struggling to make ends meet and trying to get an education with no help. It is ten years later, and I am still struggling to make ends meet, provide for my family, and still no help from the folks of AES.
I have done everything I could in these 10 years to ensure I pay the loan on time and have done my absolute best to work with American Education Services ( AES ). I am only told that I've exhausted all of my options when there were only options available made to me when I was still in school and barely able to keep a roof over my head.
Within these years, I went through some difficult times outside of my finances. A single parent to a XXXX victim of XXXX XXXX, and losing everything. In getting the advice of a non-profit financial organization, I was only told that the doable option for me was bankruptcy, and even then this private student loan continued to seek payments. I fell into collections, and now my credit was ruined. After several months, the collection agency that AES sent me to was able to offer me 3 months of a payment of {$50.00} while I worked on getting myself back on my feet. Of course, this took longer but the collection agency was only able to offer me an additional 3 months of a {$50.00} payment with continued negative reporting on my credit and continued growing balance. This was not helpful in a situation where I tried to work with them, and I could not obtain any relief from this in bankruptcy. My only option was to pay the {$50.00} a month payment and get penalized for it anyway. How am I supposed to get myself on my feet when my credit is spoiled and continuous inability to get true help when it is necessary? Since my mother cosigned on this loan without being given any education on this either, they often threaten to pursue her if they can't get the funds from me. My mother is not in a position to assist and is getting older, and I have never been given the opportunity to take her off of this loan, even after years of sending good payments. There is absolutely no end in sight for this loan.
I am now a parent, still working very hard to make ends meet, poor credit ( which is an improvement ), 2 years out from a bankruptcy, and limited resources. If I don't pay the monthly payment of nearly {$500.00} a month, AES will hunt for me and continue to ruin the little progress I have made in my finances. There's no opportunity to get ahead in life, when there are predators such as private student loan lenders preying on the young and not properly educate them on what they are getting. Instead, they gauge your earnings on a monthly basis and make a profit off of people like me who just wanted to get an education.
I don't think any of this is fair or just. I was not educated or empowered by whomever the loan was with originally. I know I've seen XXXX XXXX 's name on past paperwork, and AES. I just know that AES has been the current organization I speak with. I have no options and no resolve. Just a mountain of bills, and a future student I will want to help with college someday, but literally can not afford to do.
|
05/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Fedloan Servicing has miss counted and failed to track my 120 qualifying payments for PSLF. Fedloan Servicing has added an inaccurate administrative forbearance from XX/XX/XXXX to XX/XX/XXXX. My payments from this time frame have not been added to my qualifying payments. My qualifying payments show two different numbers, but I never made half a payment. I never made a late payment except for the two times my loans were transferred to another servicer with no warning. I am at 120 qualifying payments, or within a few months of 120 qualifying payments. As a result of the actions of Fedloan Servicing. I have no idea what is going to happen. Will my payments from XXXX XXXX XXXX be added. How long is an indefinite amount of time Im supposed to wait for resolution? When am I supposed to submit my PSLF application?
I called into Fedloan Servicing in XXXX of XXXX prior to submitting my employment certification for XXXX. I spoke with a female employee. I told her my number of qualifying payments were wrong. I asked for them to be reviewed and recounted. She told me what must have been my history in the computer. I heard her say a forbearance from XXXX. I told her this information was wrong. I didnt have a forbearance in XXXX or XXXX. She told me shed open a review. I called in a couple times between XXXX of XXXX and XXXX of XXXX. I was told the review was being done, and it could take nine months. I let it go until I believe XX/XX/XXXX. I received my qualifying payments once my XXXX payments we added, but what about my review. I called in on XX/XX/XXXX and spoke with several employees. Employee number XXXX, XXXX, and finally XXXX. Either XXXX or XXXX told me my review was closed. I told them I didnt have a forbearance from XXXX. I was told I had a school forbearance from XX/XX/2012-XX/XX/2013. I told them I wasnt in school in XXXX. Finally I was given to XXXX. Employee number XXXX. I explained the entire situation. He told me he didnt know why it was closed. He told me he didnt understand this forbearance. He told me it had been removed in XXXX, and added in again in XXXX. He told me I was at or close to my 120 qualifying payments. He said I should have 120 qualifying payments in XXXX or XXXX of XXXX. I told him I thought it was XXXX. He told me hed put in to have it fixed expedited. I thought about it for a day. I decided to not trust XXXX because of what had already happened. I called the company that took over for XXXX XXXX XXXX. XXXX XXXXXX/XX/XXXX had my loans from XX/XX/XXXX to XX/XX/XXXX. They were my provider from XXXX. XXXX did not have any of my records. They told me to contact XXXX XXXX. I contacted XXXX XXXX on XX/XX/XXXX. The case number is XXXX, and I spoke with XXXX. She advised me to contact the XXXX at XXXX XXXXXXXX. I called XXXX XXXX, and requested an XXXX. I was contacted my XXXX XXXX. I explained the situation, and told her what XXXX had told me. She told me she would be handling my case, and she would be my contact person. This is helpful because no one gives you the same answer at XXXX XXXX. XXXX contacted me again on XX/XX/XXXX. He asked me how it was going. He told me theyd found additional payments in XXXX. He told me I mightve met the 120 mark before XXXX of XXXX. I am trying to patiently wait, but called XXXX again on XX/XX/XXXX. I explained my account showed my PSLF application was denied. I explained it showed the forbearance had been removed. I asked what was going on. She told me she was working hard to get my payments counted from this time. She told me she had to have bills generated from the US Department of Education for the time period. She told me she was on my side. She agreed with XXXX. Id either met or almost met my 120 qualifying payments. She asked me to be patient because it would take an indefinite amount of time. I am grateful for XXXX and XXXX help. I believe they are trying to help me, and theyve been the only ones at Fedloan Servicing to help me. However, Ive either made or almost made the 120 qualifying payments. I cant get PSLF forgiveness until this is sorted out. It shouldnt never happened, and Ive trying to fix it since XXXX.
I will call in to figure out how to submit my documents.
|
08/15/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
At the beginning of XX/XX/2018, I had finished my 9 month loan rehabilitation program and my student loans were transferred to Fedloan Servicing. I did not receive any sort of letter until I went through my spam mail and found the notice. The new terms of my payments were to be 3 payments, XX/XX/XXXX - XX/XX/XXXX - XX/XX/XXXX, of the same rate as my rehab, {$63.00}, then transition to normal income based payments of {$110.00}. I made one payment of {$120.00} to cover the first two payments due to me finding out a month late that fedloan took over my account.
Once it came time to make my third payment, fedloans site said that the 3rd payment was over {$500.00} instead of the {$63.00} it was supposed to be in my repayment agreement. Initially I had sent an email request, the first one on XX/XX/2018, through the site multiple times to address the issue with no response. It was difficult for me to find time to call due to work schedule.
Finally on XX/XX/XXXX I was contacted through email by a Fedloan agent named XXXX, who offered no help and told me all I could do is put in a forbearance or deferment request to fix my late account. At this time she stated my past due was {$630.00}, which was XXXX incorrect bill of over {$500.00} and XXXX of {$110.00}.
Finally in XX/XX/XXXX I was able to get someone who did more than just stat my bill was due. After going through everything she realized there was a billing issue and advised to place a deferment on the account backdating to the XXXX bill to essentially removed the due amount, and begin fresh the next month on the {$110.00}. Towards the end of the call the phone line went dead, at this time I assumed that the order was put in and my account would be fixed.
Once XX/XX/XXXX came around nothing had changed on the account and it was still past due for upwards of {$900.00} at this point. I called back into Fedloan, explained everything, and after working with a service rep who called multiple departments including Billing to verify that the issue was on their end, she essentially said that the billing department recommended to put in a forbearance, to fix the account backdated to XXXX, to clear up their issue, and start it back at the {$110.00} payment. Originally I was opposed to this idea because during the forbearance, interest would still accrue and that wasnt fair to me, but they said it was all they could do, instead of just fixing the amount due for XXXX. So the rep put in the request for an administrative forbearance, to cover from XXXX to XXXX, then did a normal Forbearance to clear up to XXXX. No idea why all the way to XXXX, but I just took the solution and left it at that.
In XXXX, Fedloan reported to all Credit company 's that I had a missed/late payment in XXXX. This is showing 9 times for the 9 different student loans on the account. Since then I have submitted multiple disputes both directly to the credit bureaus and, after contacting Fedloan multiple times, submitted the dispute form sent to me by the service agents directly to the fedloan credit department. Every time it comes back as resolved and with no changes. Recently I have spoken to 2 supervisors at fedloan who went through my account and all the notes and both told me that there WAS an error on the account and they were going to submit an email/form to the credit department at fedloans end to reexamine and remove the late payment. Today I received yet another email stating that they were not changing what had been reported. Now I am filing complaints against Fedloan to hopefully get this resolved as THEIR messup is costing me tons of interest and keeping my credit score low showing 9 missed payments.
Almost all of the documents on my account showing any responses, requests, or my initial loan terms, has been removed from my account as well, so I can not download most of the proof, except what I currently have available in my email.
I'm attaching the forbearance letter clearly showing the Administrative forbearance put in to resolve their mistake, the confirmed receipt of my first contact attempt, as well as the first email I received showing my attempt to resolve well before the XXXX resolution.
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06/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am unsure of the exact dates and amounts but I do have a close estimate. Last year I have started and completed a student loan rehab program on 11 student loans. I was paying XXXX a month I owed roughly 36k and XXXX of that was interest. When my accounts where sent to XXXX XXXX the XXXX interest was not capitalized. I immediately asked about my monthly payments changing to a higher price once the rehab was finished. I called XXXX XXXX and they stated they will let me know when the payments change. A few months later they went up to XXXX a month. I could not afford this and I startd the process for an Income based repayment plan. The representative I started the process with said with the information I gave him he could estimate my payments being around 150 a month and we just have to submit all the information requested of me and wait for approval. This took weeks. I was approved for XXXX a month roughly. When I called back to ask why it was so much, XXXX XXXX then told me it was because 2 out of the 11 loans had to have a seperate request submitted. I do not remember the reasoning they gave me. This is where my complaint starts. I said I do not understand why I wasnt told this information from the beginning of the first process. From the beginning point of starting my first IBR request process to now was a few months. I spoke with a representative around XX/XX/XXXX about wanting all my IBR plans to be on the same 12 month cycle. She suggested I continue a forbearance until all my requests for all 11 accounts were approved. I did not really understand what capitalization was at the time but what I did ask her was my account was showing I owed XXXX and it now shows i owed XXXX? why was that? She told me not to worry. Once the forbearance was lifted it would go back to XXXX. Now this whole situation was due to the fact of not being informed that all my accounts could not be requested for an ibr as a whole and 2 were needed to be requested seperately. The forbearance was done to keep everything on the same timeframe. I never defaulted. I was never more than 60 days late the whole time these processes were going on and now all my interest has been capatilized even though the representative in XX/XX/XXXX told me that it would not stay at XXXX and go back to XXXX. I tried calling for resolution on the matter multiple times and nobody will help me. It is hard enough to afford a plan on XXXX and now next year the plan will be based on XXXX because I was given misinformation in certain instances and not enough information in others. These things need to be fully explained as well and not in some clause at the end of a phone conversation that is said to you fast or unexplained or both. I would have found a way to pay the XXXX payment until all my ibrs were in order for all of my accounts. This is an unfair practice of misinformation, or not enough information. I would like the capitalized interest taken off my account. I have been told there are class action lawsuits on servicers doing practices like this and there is a recorded phone conversation with a representative in late winter/early spring telling me the capitalized interest will come off my account once all of the accounts are on the same IBR time table and it is being paid again. The representative knew that it would only be in a couple months time everything would be up to date. My very last conversation a few weeks ago, the rep was explaining to me what capitalization was and I was talking to her about amounts owed showing on my credit report and she knew I was concerned about it reporting XXXX and she was misleading me in a conversation stating they report the balance to the credit bureau not the interest and as of this week all the capitalized interest is reported to the credit bureaus as well. The representatives do not give good explanations in general and do not seem to care that the customer is fully understanding of the situation either. They need to do a much better job. Owing this kind of money and not being given the proper information so you can make decisions in your best interest can create much more financial distress in a person 's life than needed.
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03/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This is not a duplicate complaint despite AES claiming so. Until a valid response is received, complaints will be re-opened.
YOUR COMPLAINT Hello, On Friday, XX/XX/2022, I initiated a call to AES and informed everyone who I came into contact with that all calls must not be recorded. In addition, AES has received a Cease-and-Desist letter informing them of my intent to sue AES/PHEAA if they continue to violate 18 PA. CONST. STAT 5703 18 Pa. Cons. Stat. 5703 Interception, disclosure or use of wire, electronic or oral communications. Except as otherwise provided in this chapter, a person is guilty of a felony of the third degree if he : ( 1 ) intentionally intercepts, endeavors to intercept, or procures any other person to intercept or endeavor to intercept any wire, electronic or oral communication ; I spoke with a representative who said her first name was XXXX. She advised that there was no option for turning off the recording of the phone call. I then received a representative who said his first name was XXXX. XXXX became defensive and disrespectful all because I was asserting my rights to privacy. AES/PHEAA continues to violate this statute despite all my efforts at getting you to stop the recordings. The reason for calling is to establish communication that payments will be made by a certain date should they fall past due or in a delinquency state. AES/PHEAA needs to respect this Pennsylvania statute or I will sue AES/PHEAA for violating my privacy and will also sue for punitive damages if you continue to defy this demand. Moreover, an additional complaint has been filed with the Pennsylvania Attorney General 's office. The expectation is that your company ceases all recordings per my demand at any time I decide to call in. You do not have the option from a legal perspective to record anybody you wish just because it becomes part of your " policy ''. Secondly, representatives should not be getting upset because customers have an issue with this clear violation of privacy. You have been warned more than enough times. I would advise you take this communication seriously. This will be the last warning before I establish legal action against AES/PHEAA. Your company has been given enough time to adjust to this demand. Until AES/PHEAA acknowledges this inappropriate behavior and apologizes for it, payments will be postponed. If AES/PHEAA reports the delinquency to the Credit Bureaus , comments will be made about these complaints which AES/PHEAA is evading providing responses. AES/PHEAA is also violating the Fair Debt Collections Practices act and they have been reported to the Federal Trade Commission . 806. Harassment or abuse A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress, or abuse any person in connection with the collection of a debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 1 ) The use or threat of use of violence or other criminal means to harm the physical person, reputation, or property of any person. ( 2 ) The use of obscene or profane language or language the natural consequence of which is to abuse the hearer or reader. ( 3 ) The publication of a list of consumers who allegedly refuse to pay debts, except to a consumer reporting agency or to persons meeting the requirements of section 1681a ( f ) or 1681b ( 3 ) 1 of this title. ( 4 ) The advertisement for sale of any debt to coerce payment of the debt. ( 5 ) Causing a telephone to ring or engaging any person in telephone conversation repeatedly or continuously with intent to annoy, abuse, or harass any person at the called number. ( 6 ) Except as provided in section 1692b of this title, the placement of telephone calls without meaningful disclosure of the caller 's identity. 808. Unfair practices 15 USC 1692f A debt collector may not use unfair or unconscionable means to collect or attempt to collect any debt. The collection of any amount ( including any interest, fee, charge, or expense incidental to the principal obligation ) unless such amount is expressly authorized by the agreement creating the debt or permitted by law.
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12/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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InXX/XX/XXXX, it was time for me to reapply for income-based repayment of my {$95000.00} of student loans. I am a XXXX XXXX XXXX, and my previous income-based repayment was $ XXXX/mo, which was a reasonable amount, considering I also have $ XXXX/mo I pay to XXXX. When my income-based repayment results came back in XX/XX/XXXX, for some reason the payment went from $ XXXX/mo to $ XXXX/mo, more than doubling though my income had not doubled. I contacted XXXX and was advised that my best course of action was to apply for a Revised Pay as you Earn plan and indicate I was looking for the lowest monthly payment possible. I did so in XX/XX/XXXX, and as a result, my payments were put into forbearance for the purpose of XXXX reviewing the paperwork and coming up with a new payment. I was told as long as I made my {$5.00} forbearance payments during that time they would get back to me with a revised monthly amount and my account wouldn't be considered delinquent or in default. While I was waiting to hear back the status of my income-based repayment request, I got a message saying that my $ XXXX monthly payment would be directly debited from my account on XX/XX/XXXX. I immediately called XXXX who canceled the direct debit but did not deal with the root of the issue which was that my income-based repayment hadn't yet been reviewed, revised, or decided, and the {$1000.00} payment should be canceled. It turns out that between XX/XX/XXXX and XX/XX/XXXX, my application for Revised Pay as you Earn had not been reviewed or processed, which is why my full payment was being due XX/XX/XXXX. I was unaware that the review process was not taking place during this span of months. When I called and informed XXXX that I was still waiting to get my new income-based repayment amount and that I needed them to cancel the due date, that the due date was coming up because they had failed to finish their review in time, it was indicated I had made my {$5.00} forbearance payment and the person on the phone was not sure why the payment due date had been issued since I had made my forbearance payment and, essentially, it was their mistake, but that she could not fix it. I was also told at this time to just not make the XX/XX/XXXX payment and let the account go delinquent, that it would only be delinquent for up to 60 days but it wouldn't be considered in default until after 90 days. I don't accept my account that has always been in good standing being considered delinquent and default based on a mistake that XXXX made and that they should fix. I have been calling them every week and the issue hasn't been resolved. The payment is still showing as due on XX/XX/XXXX. That payment is more than 20 % of my gross monthly income, not taking into consideration housing and childcare costs, so there is no way I can make that payment. I qualify for forbearance based on the math, so I applied for the forbearance of the XX/XX/XXXX payment, since XXXX won't stop the payment being due although it was a result of their mistake. That process hasn't gone through yet either. I just checked my account and though I uploaded the required income paperwork to that application when I applied for it on XX/XX/XXXX, the online account said I still needed to upload the paperwork, so I did, again, today, XX/XX/XXXX. In the interim between XX/XX/XXXX and XX/XX/XXXX of this year, my family situation changed and I went from married to separated from my spouse, so I reapplied for an income-based repayment based on the new circumstances on XX/XX/XXXX, but that application is on hold due to a canceled consolidation application. I understand my case is complicated, but the first complication came when XXXX did not review and resolve the original Revised Pay as you Earn application completed in XX/XX/XXXX, and it is for this reason the {$1000.00} payment is due XX/XX/XXXX that I can not make. Now that I am a single parent I am looking for housing for myself and my child, and it is simply not an option that my account should be considered delinquent or in default because of a mistake that XXXX made, potentially destroying my credit and making an already strained situation more impossible.
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08/29/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Older American |
Nearly two years has passed but there has been no activity NOR helpful information provided to minority student loan BORROWERS ' DEFENSE applicants like me. Before I found out about Borrowers ' Defense, repeatedly student loan lenders AES and PHEAA refused to grant me REPAYMENT OPTIONS and / or Arrangements that avert loan default. ( In the past, I did cheerfully fullu repay initial student debts. ) I am now XXXX XXXX XXXX, and my health is declining. I have been told that both AES and PHEAA are my loan servicers and it is confusing.
Below I have attache my Borrowers ' Defense application which explicitly explains why I qualify for student loan forgiveness. Additionally, such a large amount of money garnished from my only income, Social Security benefits should be discontinued since those lenders misleadingly ensured my loan default apparently to those servicers ' ability to be both servicers and debt collectors. I STRONGLY believe that servicers for my student loan debt do NOT have the right to prevent me from President Biden 's student loan debt " Fresh Start '' program. Nor should I be excluded fom forgiveness.
I attempted to enroll into the President 's " Fresh Start Initiative, '' to no avail. Via telephone I finally spoke to someone at the Dept of Education who told me PHEAA was my loan servicer ; and my student loan debt WAS NOT submitted by the servicer ( S ) for student loan debt FRESH START program. From time to time, confusingly, AES, XXXX and PHEAA have contacted me.
It is not fair that servicers for my student loan never notified me about ANY forgiveness, nor OTHER student debt options. ( I heard about Borrowers ' Defense from news articles. ) More than two years ago I submitted my compelling Borrower 's Student Loan Defense application and statements.
Since year XXXX XXXX XXXX disaster I SORROWFULLY have been -- and remain unwillingly displaced from XXXX XXXX -- like countless displaced XXXX American from XXXX and XXXX disasters. I am old and existing here in isolation in XXXX, Louisiana away from my family and friends since government program housing frauds are prime reasons for crisis in affordable places to live.
IMPORTANTLY, around XX/XX/XXXX, I saw in the news that Louisiana received $ XXXX for student loan relief ; and XXXX people in Louisiana had their loans forgiven. In light of economic conditions and collection unfairness toward indigent people, PHEAA ought to be probed and required to explain why XXXX people like me were excluded from debt relief and our Social Security benefits continued to be garnished.
Scores of news articles and lawsuits about deceptive practices pertaining AES, PHEAA -- and even XXXX being sanctioned by the Consumer Financial Protection Bureau and required to pay XXXX of dollars in fines. From all three companies I get correspondences about my student loan, which I don't know why. AND to make matters worse, my student loan debt multiplied more it seems every time loan servicers swaps around my student debt.
The facts and easily verifiable statements on my student loan Borrowers ' Defense application overwhelmingly prove that " Defense '' is meritorious, and my student loan debt should be forgiven. Also I should be REFUNDED the money that was garnished monthly from my social security benefits. On page 6 of my Borrowers Defense application, under the section called : FORBEARANCE/STOPPED COLLECTIONS, I agreed that while my borrower defense application is reviewed, my federal loans become placed in forbearance and collections stopped on any defaulted loans. I feel certain that in light of PHEAA 's questionable conduct that is well-documented by Attorneys General lawsuits.
As it pertains to Louisiana debtors, AES and PHEAA must be investigated and held accountable for impeding minority borrowers from XXXX XXXX and or misleading borrowers about affordable repayment options. Please look into why my student loan was not included among the XXXX, XXXX Louisiana student loan borrower, or even if partially? And please look into loan servicers misleading minority like me so that those servicers can be simultaneously services as well as debt collectors
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02/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am currently on Income-Based Repayment ( my servicer is FedLoan ) and submitted an application for REPAYE on XX/XX/2020. I submitted the REPAYE application through the studentaid.gov website, then uploaded the application to the FedLoan website, along with my income documentation. On XX/XX/2020, I received an e-mail from FedLoan stating that it had " received [ my ] request to change or recertify [ my ] repayment plan. '' On XX/XX/2020, I received another e-mail from FedLoan stating : " We received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your form at this time because your request was not complete. You still need to provide income documentation. If you have already submitted your documentation, you may disregard this notice. '' A few hours later, on XX/XX/2020, I received a third e-mail from FedLoan stating : " We received your request to change or recertify your repayment plan. We will process your request as soon as possible.... '' As part of my application for REPAYE, I requested the one-month forbearance during which I would pay {$5.00} as my monthly payment while FedLoan processed the application, so that I was not paying the much higher-monthly payment under IDR due to FedLoan 's delays. My monthly payment is due on XX/XX/2020.
On XX/XX/2020, I called FedLoan to find out why the monthly payment was still listed as my regular payment, and not the {$5.00} payment. I spoke with XXXX ( ID # XXXX ). XXXX told me first that I did not submit income documentation with my REPAYE application, so FedLoan was not able to process it. When I told her I had submitted the documentation, she said that I submitted it to StudentAid.gov, but not to FedLoan, and that StudentAid.gov does not send any documentation to FedLoan. I clarified that I had uploaded my income documentation to the FedLoan website. XXXX then checked, and said she saw it, and that despite my uploading the documentation under a tab for " IDR applications, '' I had made a mistake about the tab under which to upload the documents, but that they would disregard the " mistake '' and process the application, and that it would take at least 20 business days. This, despite my receipt of the above-mentioned e-mails stating that FedLoan was, in fact, processing the REPAYE application.
I told XXXX that I had opted for the one-month forbearance during FedLoan 's processing of the application during which I would pay {$5.00}, and XXXX said that FedLoan would take over 20 business days to process that one-month forbearance as well. I told XXXX that the point of the one-month reduced payment forbearance, according to the application, was to cover the month that FedLoan would take in putting me into the new program. XXXX said that the Department of Education had put that language into the application for " legal reasons, '' but that FedLoan did not honor that language, and that FedLoan " could not help '' what the Department of Education put into the applications. I against stated that this language was in the application, and she said FedLoan had no control over what the Department of Education wanted to put in these applications and would not process the forbearance for another 20 business days.
I also asked why I had not been placed into the REPAYE program ( which has a monthly payment at about half of what I have been paying ), and instead placed into IBR. XXXX said that I had not requested in my recertification applications each year to " get the lowest monthly payment. '' I asked how that was possible, and she said that, when a student checks the box for Question 1, which is a request to recertify the IDR plan, the application makes Question 2, which is about getting the lowest monthly payment, disappear. XXXX said that FedLoan will not consider what the lowest monthly payment can be if Question 1 is checked ( which is what we have to do every year ). Therefore, I've been placed into an IDR plan with payments that are twice the amount that I should have been paying, especially since I am in PSLF. XXXX was really unclear about how a student should try to get the lowest monthly payment.
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01/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XXXX I enrolled in XXXX College XXXX XXXX for the XXXX XXXX program. I researched the school and spoke to hospitals in the area and asked if they hired from that school. The school was accredited and many hospitals and private clinics had hired from the school. Half way through the course ( 1 year ) we were informed that although the school was accredited, the XXXX program was the ONLY program that was not yet accredited but it would be by the time we finished our courses. While I was close to completing the course I became XXXX. I was told that during my XXXX they could not be liable for me due to my XXXX so I would have to finish my XXXX after I XXXX XXXX XXXX. In the interim my spouse was given a job opportunity in XXXX.I was still in contact every month with the school to make sure all was in order. I explained the situation and they said they had connections with hospitals in XXXX and they would find me an XXXX site in XXXX after the XXXX XXXX XXXX. I continued to keep in contact with them and giving them names of hospitals in the area when I moved so that we could get something set up immediately after the birth so that I could sit for my exam and begin working. There were complications with my XXXX and I was unable to be up and around for many months after my XXXX XXXX XXXX but I was in contact with the school all the while and they were still trying to find me an XXXX site so everything seemed ok. My last conversation with a representative from the school was in XX/XX/XXXX. She was supposed to contact me in 2 weeks to give me the site and the name of my contact person to complete my XXXX ( supposedly ) When I did not hear back I waited one more week and by the time I called to see what was happening, the school had closed down. Worst of all there was no way to get transcripts or any kind of records. I could not get an XXXX, sit for the test or get a job. It is as if I had never attended the school ( after 2 years of classes ). There is no record of any kind. To top things off I contacted HR departments in XXXX hospitals in XXXX, XXXX, XXXX, XXXX and XXXX XXXX XXXX. Each time I was told that even if I had records they were not able to hire graduates from that school due to the fraud reports ( although technically I was not graduated anyway because I had not completed my XXXX ). The students were blackballed. To add to the frustration, the school tacked on an extra {$8000.00} to students loans before closing. Now I have no degree, no transcripts, no record at all of attending the school other than my student loan that I can not pay because I can not get a high paying job without my degree. I continue to defer my loan and of course the debt continues to grow. I can not purchase a home due to the debt and this has basically destroyed my life. I tried to do something positive for myself and my family and it is now the black cloud that hangs over our family instead. I have contacted Federal student loan numerous times but they say there is nothing I can do. Last I spoke to someone they said I needed to prove that I did not have a license?! How can I prove that? I even called the XXXX Licensing department to see if they can write a letter stating that I do not have a license. They can not do that. I also asked the loan department if they have a signature for the extra {$8000.00}, so that I can at least get that taken off. Nothing has been responded. I am not sure what else I can do, but I just don't understand how I can still be responsible for a loan that was proven to be a fraud. The school was charged with Fraud and had a payout of XXXX of dollars because of it. I am not sure how we are still responsible. I contacted the offices of the attorney general in XXXX. I have received a call back but it was while I was at work I have called back and left messages but I have yet to speak to someone to get anything started. I can not even go back to school because I can not take out any more loans, not that I would want to take out any other loans, but bottom line is I have no alternatives other that to give away over $ 40,000fo no reason. Any assistance or advice would be greatly appreciated.
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10/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
|
On XX/XX/XXXX I submitted my first application for the XXXX program. I spoke with FedLoan Servicing in regards to submitting a request for a refund of voluntary payments made during the administrative forbearance ( COVID Cares Act ) in which I had continued making voluntary payments since XX/XX/XXXX. I was told I should wait to hear some correspondence about my eligibility for XXXX which I did on XX/XX/XXXX, I received notification that I had XXXX eligible PSLF payments, but they were waiting for an employer certification to come through to approve my loan FORGIVENESS. A few days prior, I spoke to FedLoan Servicing and was transferred to the specific department to make a request for my voluntary payments to be refunded. We submitted XXXX separate requests, one for payments Made in XX/XX/XXXX and XX/XX/XXXX, both for {$160.00} ... .and I received direct deposit refunds of those XXXX payments on XX/XX/XXXX.
The second request was for payments made to XXXX ( my loan holder prior to transferring to FedLoan Servicing with my XXXX application, these payments totalled {$5300.00}.
On XX/XX/XXXX, I received correspondence from FedLoan Servicing reporting I had XXXX eligible payments ; had made XXXX PSLF qualifying payments and my estimated eligibility date for XXXX was XX/XX/XXXX.
Then on XX/XX/XXXX, I received a Public Service Loan Forgiveness correspondence which read " We have determined that you have successfully made the required 120 monthly payments in order to have all or a portion of your loans listed below forgiven. '' My online account states I was receiving loan forgiveness as of XX/XX/XXXX when my " XXXX payment '' was made.
On XX/XX/XXXX I made a phone call to FedLoan Servicing to find out about my refund status and the employee told me that I needed to be patient and it could take anywhere from XXXX days for my request to be processed and that I would receive the payment in check form. But if it was approaching XXXX, I should call back and ask for another status update.
XX/XX/XXXX, I once again called and spoke with an agent at FedLoan Servicing regarding the status and this time the gentleman told me that I should have received my refund by now and he wanted to resubmit my request, which he did with the advisement/assistance of his manager. I was told if I did not receive any correspondence within 2 weeks, I should call back.
Today, XX/XX/XXXX, I called FedLoan Servicing once again and I was informed by their agent and 2 subsequent managers that my loans were part of the Direct to Discharge and that I was not eligible for a refund of my payments made during the COVID forbearance. The first agent told me that if I wanted that money, it would cancel my loan discharge and I would have to pay that money back. The second agent told me that they just received information about this status being ineligible for refund and that my loan was " discharged '' not forgiven and so because of that I was not eligible. And the third manager, when asked why my loan was " discharged '' when I had applied for forgiveness and received notification my loans were FORGIVEN, he advised me because I wasn't getting forgiveness through XXXX but a different program which was Direct to Discharge, and that I would have to apply for a re-consideration on the XXXX website. He told me he could file a complaint with FedLoan Servicing, to which I said absolutely. He then advised me I could submit a complaint to the CFPB, which I am doing so now.
Since XXXX, XXXX, I have spoken with FedLoan Servicing at least 14 times, and have been on hold/speaking to representatives for over 6 hours regarding this matter. Every call I asked for status updates on the refund and I was told it was in process and I should just be patient. That is over 7 months that I have been waiting for my refund, multiple conversations with different employees and all of a sudden I am not eligible for a refund? Something is not right here.
I am including both correspondence from FedLoan Servicing dated XX/XX/XXXX and XX/XX/XXXX. I am also including screenshots from XXXX showing my loan information with XXXX cumulative match months of XXXX months.
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09/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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Regarding, my school loans with Fed Loan Servicing has been the worst experience of my life. Had I known in hindsight that this would be the most negative effect in my life I would not have attended college. Unfortunately, I was not able to choose who my loan servicing would be throughout the duration of my education. After, attending the summer of XXXX courses I spoke with Fed Loan servicing and informed them I had lost my job and was going through a financial hardship. At, this time I was informed I would be placed into a forbearance period. However, this information was not updated correctly by Fed Loan.Fed Loan reports they had not heard from me at all. Fed Loan even reported they made contact with me which, I have not been provided proof they in fact did. Fed Loan reported 126 late payments 60/90/120 days for the year of XXXX through XX/XX/XXXX as delinquent. Upon, applying for a mortgage my FICO reports were pulled and I saw this information. After, reaching out to Fed Loan several times speak to several agents I have been provided with unsatisfactory totally ABYSMAL customer service. The people I have spoken with are rude and not knowledgeable at all of anything. All representatives give different information that is not correct. They put you on hold and act like they are really trying to help you and dont. They are laughing and eating in your ear as if they are not dealing with people financial history which is serious to me. Despite, me calling I have written several letters and no correspondence I have received back. Friday XX/XX/XXXX around XXXXXXXX XXXX. EST I spoke with a representative named XXXX who was very condescending over the phone regarding my account. I explained to her my situation, her response : ITS YOUR FAULT YOU DIDNT CONTACT US YOU SHOULD HAVE KNOWN YOU DID NOT PAY YOUR LOANS! She said this upon me explaining my situation. She also stated that plenty of letters was sent out to me that I had never received. She also, stated that the letters came back because of incorrect address. As, I explained to her due to this its reflected negative payment history. Once, again she was very rude in her explanation and made me feel worst about my situation. I then requested to speak with a manager, and she put me on hold for five minutes and disconnected the line. She also did not call back. I have requested GOODWILL adjustments from Fed Loan and they all have been denied. The first thing I have been told from XXXX ( Manager ) rep id number XXXX that those adjustments cant be done. However, this is not true because the Department of Education does allow one GOODWILL adjustment. The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. XXXX This clearly shows that Fed Loan is being in non-compliance with Section 623 ( a ) ( 2 ). Since, Fed Loan does not want to be in compliant of the laws then I will move on to my next step of action. This company feels that they dont have to abide by the laws because there is a Federal Student Loan servicing. Fed Loan has hindered me TREMENDOUSLY from getting a mortgage, a career in my field, and also refinancing my loans with XXXX XXXX XXXX XXXX.
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09/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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It 's been a nightmare. From XXXX to XXXX XXXX I have been trying to end forbearance and re-start on my IBR program. I was on IBR before, but this time i asked to switch to new REPAYE program. I got an email in XXXX requesting my income info as forbearance is ending. i sent my most recent taxes. weeks later got response application denied. i called and they said it was denied because they sent the application too early and did not request to end forbearance. odd because i only sent it because they emailed me. ok, so i re-sent IBR application asking to end forbearance. weeks pass and nothing until i receive a surprising bill for XXXX XXXX ( my normal payments are XXXX so this was a shock ). I was on autopay so if i hadnt checked they would have just taken XXXX from me. I called back asking about status of IBR and what new bill is. I was told its a capitalized interest payment i have to make and that my IBR app would be denied until i made it, only once i made payment would app be considered. i dont have XXXX and This sounded odd, i waited and called again. this time the rep told me i dont have to pay the XXXX and can pay what i want and asked me to name a number. i said {$500.00}. they said wait until new bill arrives for {$500.00}, pay it, then we will process ibr app. i waited weeks. no bill arrived for {$500.00}, still showed XXXX willl be taken out of my account. i called back. they said the modified {$500.00} bill would not be sent. I asked why. they said because the request for a lower bill came after the original bill for the XXXX.
( so the only way to have avoided this would have been to request a lower interest capitalization payment prior to it being billed, but how can i request a lower bill before i am given a bill to begin with? it makes no sense so ). they said dont pay the XXXX bill, let it expire and they will cancel it in month and i woud reapply. i told them im not comfortable having a XXXX bill on record that i dont pay, i have no wriitten evidence that im not supposed to pay it and dont want to XXXX up my PLSF plan. i asked if anything we can do to remove the XXXX interest bill and just give me the {$500.00} interest bill and would be happy to pay it so i can resume my IBR plan. they said they needed to cancel my original IBR application and end original forbearance ( and i would make no payment and XXXX bill removed ) and then i would be put back on a temporary new forbearance and be given new interest bill, i pay that, and then i can resume my IBR plan. the new rep also told me the {$500.00} payment did n't need to be so high, i can make it a payment of just {$5.00}. so i asked for {$50.00}. i was told i would receive bill for {$50.00}. i asked to cancel autopay as i didnt trust another big bill coming. i waited weeks. no bill came. autopay never cancelled so i cancelled it myselfi called back, no help. each time i call they seem to have no evidence of prior arrangement. finally a bill came for {$49.00}. i paid it. i waited. nothing. got notice IBR denied. i called back. they said the {$49.00} wasnt enough because i agreed to pay {$500.00} and my ibr app had been denied because i had waited too long to pay them. i told them this makes no sense because delay has been on their end, ive just been waiting forever to pay my reduced interest bill, finally after 2 months it arrives for {$49.00} and i paid it. i also told them the lady rep said i was approved to just pay {$50.00}. they then told me the bill for {$49.00} was sent in error, it should have been sent for {$50.00} and my Ibr app can not be processed until i pay remaining amount, and oh by the way i am right there is another ibr application pending in addition to one that was cancelled but we can not process it until you pay remaining dollar. ( was anyone going to tell me this if i hadnt called???? ). so i paid remaining dollar. ive waited weeks. still nothing. three months and ten hours of phone calls and emails and ... nothing. no idea if my ibr app is even being processed. no idea if they registered i made required {$50.00} payment. everytime i call they tell me something completely different. im lost.
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05/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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In XX/XX/XXXX, I received a credit alert to my e-mail address informing me that my credit score had drastically dropped. I was confused, being that I pay all of my bills on time and in full every month, without fail my entire life. I had a near perfect credit score that was cut in half over night. I immediately pulled my credit report to investigate, and found I had four delinquent accounts for a company I didn't recognize. I took my loans out with AES and had been paying for them in full and on time each month, figuring that all my loans absorbed into that one account. I called the company that gave me the delinquent accounts, found out it was FedLoan, and found out I had an account with them, XX/XX/XXXX. Not once did I receive any communication ( e-mail, mail, phone call ) from FedLoan to alert me about any upcoming balance or specifically any issues on my account. When I called FedLoan, I found out they had an incorrect email for me, which I had them update. The address and phone number was correct, which they failed to utilize by never even letting me know this account was ready to start making payments, much less that I was delinquent unknowingly. I was distraught that my credit score was destroyed beyond repair and I didn't even do anything wrong to cause it! The company failed to contact me.
During my initial call with Employee # XXXX, she told me I could get those credit marks removed and that it would take 5-7 days. She told me to go to myfedloan.org and create an account with an account number she provided to begin making payments. That is clear as day, another red flag that I didn't even have an online account so how was I supposed to know the payments started? I continued a several month long fight with countless employees via phone where each time the employees would tell me they can't fix credit scores even though they were in the wrong. I found it weird that the first person I spoke to seemed to think I could. On XX/XX/XXXX they sent me a " Name change correction '' form as " resolution '' to my complaints, which was utterly useless being that my name hasn't changed since birth, further showing their incompetence. I never mentioned a name change before, only that they never contacted me once which would be an address or contact info problem not a name change problem. I submitted several disputes to all three credit bureaus which each time FedLoan claimed were false, leaving my credit score severely impacted to this day. I have been fighting to correct my credit score for an entire year, it is now XX/XX/XXXX and there has been no resolution on FedLoan 's behalf. They NEVER contacted me once regarding this account, but deemed it necessary to place FOUR delinquent notices on my account. This is cruel, dishonest, and criminal. My other loan provider had no problem notifying me when my payments began, I actually received both an e-mail and a letter in the mail ( what a concept! ) ; FedLoan should be required to do the same. I'm not a mind reader, how was I supposed to know this account existed, much less, it wasn't being paid? I can't even refinance my loans with a more trustworthy, and honest company because my credit score is so damaged from their lack of communication, which further punishes me for their mistakes. I can't get a mortgage on a house, new credit cards, anything because of what they did to me. I have exhausted all of my opportunities to try to amend this issue, and I am hoping this complaint will go somewhere. It's a shame that they are able to get away with things like this. I am an honest, hard working, and good person who pays all of my bills on time every month. Point blank : IF I KNEW ABOUT THIS ACCOUNT AND THE BALANCE, I WOULD HAVE PAID IT IMMEDIATELY. FedLoan needs to be held accountable for their mistakes and not even trying to contact borrowers when they have upcoming payments and warn them first before placing notices on their credit. These are LASTING impacts that will haunt me for countless years before they are removed from my report, impacts that could have been avoided by a simple phone call or email from FedLoan.
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10/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello,
I am a co-signer on several student loans for my son through AES. We are constantly having problems with AES not posting the payment on the loans in a timely manner. This is causing issues with my credit since they are not informing me of any delinquent issues until it's too late to react.
An example just happened this week. My son made a payment on the loans on the due date of XX/XX/XXXX. We have enclosed a copy of the email showing the payment made and the date.( ITEM A ) A week later I received another email on XX/XX/XXXX from AES saying we were late on the payment which is a week overdue.
( ITEM B )
This type of book keeping error on the part of AES can cause issues with their system reporting inaccurate credit information and causing a negative effect on my credit reports.
( ITEM A )
THIS WAS PAID ON TIME!! See below. Please forward to your dad I'm sure he got one too.
---------- Forwarded message ----------
From:
Date: XX/XX/XXXX XXXX XXXX Subject: AES: Confirmation of your recent activity
To:
Cc:
Dear XXXX :
We are confirming the student loan payment you scheduled through Account Access.
Payment Amount: $ XXXX
Payment Date: XX/XX/XXXX
Checking/Savings Account: XXXX Confirmation Number: XXXX
The Payment Date above is the date on which we will apply the payment to your student loans. However, please allow up to 3 additional business days for the payment to be posted to your loan account and debited from your bank account.
(ITEM B)
American Education Services
Alert
Notice: A loan you signed for is over a week past due.
Make a Payment
Hello XXXX:
You are a co-signer on a student loan that we currently service.
Becoming delinquent may delay or disqualify you from incentive programs that the lender may offer, such as co-signer release, interest rate reductions, and rebates.
If you or the borrower haven't made a payment yet, please do so today. The easiest and fastest way to make a payment is online.
We also offer these other payment methods:
phone
By phone:
XXXX
mail
By mail:
American Education Services
Payment Center
XXXX, PA XXXX
Don't have an online account?
Sign up today! The easiest way to stay up to date on the loan you signed for is to create an online account. You can make payments, view the payment status, loan details, and more.
If you have any questions, don't hesitate to contact us. We're here to help.
This communication is an attempt to collect a debt and any information you provide, whether written or verbal, will be used for that purpose. However, if your debt is discharged in bankruptcy or you are protected by the automatic stay in a bankruptcy proceeding, we recognize that you may not be liable for this debt and this email is not an attempt to collect a debt but is being sent for notice purposes only.
NOTICE: The Federal Equal Credit Opportunity Act prohibits creditors from discriminating against credit applicants on the basis of race, color, religion, national origin, sex, marital status, age (provided the applicant has the capacity to enter into a binding contract), because all or part of the applicant's income derives from any public assistance program, or because the applicant has in good faith exercised any right under the Consumer Credit Protection Act. The Federal agency that administers compliance with this law concerning this creditor is the Bureau of Consumer Financial Protection, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
This information message has been sent to you based on your existing relationship with American Education Services. If you are not the intended recipient or received this email in error, please contact us and then delete this email from your system.
American Education Services
XXXX XXXX XXXX XXXX XXXX, PA XXXX ---------------------------------------
I have logged into our account with AES and in the system shows the account up-to-date. The next payment is due XX/XX/XXXX - The question is why did I receive an email saying it is overdue?
Please help us rectify this on-going issue. I have reported this business earlier in the year for incorrect information on this account.
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05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The US Department of Education via the Pennsylvania Higher Education Assistance Agency and XXXX XXXX XXXX have cheated my of 10 years of wages and my future livelihood through false promises, false documents, and misleading statements as well as a 100 % complete and total lack of accountability!
The loan servicer Penssylvania Higher Education Assistance Agency is a scam!
They have countlessly kited me and other borrowers, dragging their heels for the sake of passing time ( and accruing interest ). The longer they take to service anything, or respond to emails or calls, the more interest accrues. On multiple occasions, PHEAA rejected my request to be put on different payment plans. Forcing me to change plans this way and then that, capitalizing the tens of thousands of dollars in interest at each instance.
I have been making payments to my student loans since the age of XXXX. I am now XXXX years of age. They have intimidated me and forced me into agreeing to signing their documents, for fear of default, rising interest rates, bad credit, garnishing wages and garnishing my future social security benefit. They repeatedly capitalize all of my loans, and provide me with little or no statement of information including how many of the original 20 years worth of payments are left until I get my promised writeoff.
A little timeline : I first took student loans out in 2006 to finance my XXXX education with the promise that my debt would be written off after 20 years of payments. I graduated, moved began working, etc. Later in my life, I decided to do a graduate program, so I needed to borrow more money. Now, PHEAA claims I must pay them for a total of 25 years!!!! This includes all the loans that I took for XXXX! It is absolutely illogical and a scam that PHEAA is now telling me that I have 25 years to pay them off. How can they simply force loans together that were originated for absolutely and completely 100 % different purposes? They can't! But they are doing it anyway!
After paying my student loans for 10 years, I now have {$140000.00} in government loans, and XXXX in private loans. I have already paid over XXXX in student loan payments.
My initial cost of tuition for XXXX XXXX XXXX ( which skyrocketed over the 5 years I was forced to stay there ) was only {$15000.00}. XXXX XXXX XXXX also forced me to stay at their school for an additional year, since they made " mandatory pre-requisite classes '' which had not enough seats to support the student body.
Since completing my XXXX XXXX, I have paid everything I earn toward my student loans. While in graduate school I continued to pay my private student loans, for fear of repercussions and astronomical interest accrual.
The above points represent only a few of the major issues going on right now in our country. The colleges and lenders routinely flaunted " tax deductions for student loan interest. '' Well, as soon as someone earns XXXX the so-called benefit ( which was never enough to even offset a small % of interest ) diminishes and disappears. So, now that I earn XXXX in California, and take home XXXX with almost no deductions or savings, I get absolutely no tax deduction to help out. At the absolute minimum, ALL student loan interest should be 100 % deductible. Also, the lender/servicer is incorrectly adding the capitalized interest to principle and then underreporting the amount of student loan interest paid!
Case in point : How could I have paid over XXXX USD to loans for something which the original price was less than XXXX, yet I still owe more than XXXX, yet somehow never paid interest? THIS IS ANOTHER PART OF THE SCAM!
I have a unique education blend that allows me to 'see ' the/my student loan crisis much more clearly than many student loan borrowers and college goers. My XXXX XXXX is in XXXX, I then studied mathematics followed by earning a XXXX XXXX XXXX. I earned the highest marks ( equivalent to an A ) in every class during my XXXX XXXX.
I will not give up. I will not stop fighting. I have only just begun fighting. The American people will stand together on this.
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03/17/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I applied to refinance three of my private student loans with XXXX Bank. My loan was approved on XX/XX/XXXX. XXXX was the bank that I used for the original loans that I was refinancing. Everything with XXXX went smoothly. I was told once the loan was received by American Education Services I would set up the payment date, draft, and the payment amount with them. I have had a loan serviced with AES since XX/XX/2013 when I first started college. Each year for the XXXX years I was in college I applied for a new loan. After XXXX years I had XXXX total loans with AES. Since then I have had {$610.00} drafted from an account to cover my XXXX loan payments with AES. This amount was over the actual payment amount of the XXXX loans. The funds from the XXXX loans that I had refinanced, sequence 1, 2, and 3 were received by AES on XX/XX/XXXX.
Instead of applying the disbursement to loan sequence 1, 2, and 3 as stated in my loan documents, they made random payment amounts to all four of my student loans.They did not pay a single one of them off at that time as specified in the loan documents. I immediately called and was told " Sorry we will fix it. '' Well it was not fixed and I called back. They said it could take 7-10 business days. Meanwhile I am still accruing interest on loans with higher interest rates than the new loan that would have replaced them. Finally this issue was fixed however I had my XXXX payment still drafted and the XXXX payment was sitting as a credit to loan sequence 1,2, and 3. So I called yet again to have this payment applied to the new refinanced loan. When I first called on XX/XX/XXXX I requested that my payment for the new loan be made on the same due date that I have had since XX/XX/2013. They said it was not a problem and that my due date would be XX/XX/XXXX. I asked about a XXXX payment and they said that the loan would not start payments until XXXX. Loan sequence 4 still had a monthly payment however the {$610.00} that was originally for all 4 loan payments was set to draft. I was told to cut it off and call and make a manual payment. Well on XX/XX/XXXX I called back because online it was still showing that I owed for the new loan on XX/XX/XXXX. They told me that was not the case over and over again and the payment was set to come out on XX/XX/XXXX. They also told me that the payment for loan sequence XXXX would come out on the XXXX of XXXX and I did not need to make a manual payment. Well the XXXX of XXXX came and nothing came out of my account. The XXXX was on a Sunday so there was nothing I could do until Monday. Monday I called and made the payment. At that time I was told they were sorry for the mis-communication. I made sure there was not a late fee or penalty. Then confirmed again that nothing was owed until the following month. I called back again on XX/XX/XXXX because it was still showing online that there was a payment due on XX/XX/XXXX. The XXXX was the first time that someone confirmed there was a payment due after I had been told by multiple people this was not the case, and after requesting the due date of the XXXX. I was okay with paying whatever amount was needed on XX/XX/XXXX but not the XXXX of the month. That was not agreed upon. I then filed a complaint with AES. The lady on the phone said she would send me a document asking for forbearance during this period. I feel as if they put me in a hardship, which they did, however it was the fact that they simply flat out lied, mismanaged my loans and repeatedly gave me false information that is most unbusinesslike. I did not think I should apply for forbearance because of their wrong doing. Also the form said it would take 7-10 business days and based on everything that I have experienced with them I felt that it would have been the 10 days. Still they wanted to say that it could get done within the 2 days before the payment was due. I honestly think they do not have the ability to manage a loan. It's not even that the right hand doesn't know what the left hand is doing. It is simply that none of them know what they are doing or saying.
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08/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing to dispute and file a complaint against Fedloan Servicing regarding the miscalculation of my qualifying monthly payments since my enrollment into the Public Service Loan Forgiveness Program starting back in XXXX of XXXX. There are multiple periods in which I was put into a General or Administrative Forbearance with no evidence of why I requested such Forbearance, thus resulting in no qualifying payments being recorded. I have requested a manual/formal review a total of five times ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ). There has been no change and my issues remain unresolved. My account has not been updated and I remain short of qualifying payments even though I have worked for a XXXX qualifying employer, since XXXX of XXXX and have continuously certified for the Income Based Repayment Plan with a $ XXXXmonth payment.
The dates in question that are not being counted as qualifying months for the Public Service Loan Forgiveness program are as follows : XXXX XXXX XXXX ( General Forbearance ) = 13 months XXXX XXXX-XXXX XXXX ( Administrative Forbearance ) = 2 months XXXX XXXX XXXX ( General Forbearance ) = 11 months XX/XX/XXXX ( No payment recorded ) = 1 month XXXX XXXX XX/XX/XXXX ( No payment recorded ) = 2 months XX/XX/XXXX ( General Forbearance ) = 1 month XXXX XXXX XX/XX/XXXX ( General Forbearance ) =4 months XX/XX/XXXX ( No payment recorded ) =1 monthXX/XX/XXXX-XX/XX/XXXX ( Administrative Forbearance ) =2 months Total= 37 months ( which are not being counted towards my qualifying payments ) I did not request many of these Forbearances nor was I ever advised or informed that going on Forbearance would cause me to lose out on qualifying payments towards the Public Service Loan Forgiveness program which I was enrolled . Even to this current date I am being short changed and my Qualifying Payment Details in my account summary does not reflect the accurate estimated eligibility date. When I asked for proof or evidence that I requested these Forbearances there is none. When I request an explanation as to why these Forbearance were requested on my behalf ( when I have always certified for a $ XXXX/mo payment under the Income Based Repayment Plan ) there is none. I have been incorrectly placed in Forbearance while certifying income paperwork is being processed in an untimely manner, also resulting in isolated 1 month Forbearances and or No payments being recorded on my account history. There is also the period from XX/XX/XXXXXX/XX/XXXXwhere my loan was in Forbearance due to XXXX XXXX having my loan account and Fedloan Servicing being unable to obtain records in a timely manner from them, which resulted in my payments not qualifying even though this process of transferring the loan account was out of my control.
In addition to inaccurate calculations and reporting of qualifying payments, I have had to deal with very poor customer service when calling in and asking about my account details. On one call in particular, XXXX ID # XXXX, continued to breathe and sigh hard into the phone with every question that I asked regarding my account. Instead of showing that he was just as concerned with the alarming inaccuracies with my account, he just acted annoyed and unprofessional for the duration of the call. His tone was harsh and the manner in which he spoke to me was as if I was a deaf, dumb, and mute child. I then asked to speak to a supervisor and was able to finish the call.
At this time I sincerely request this matter be resolved once and for all. I would like any assistance with my account and getting my qualifying payments amount updated to reflect the time I have been serving my community regardless of Fedloans Forbearance Technicalities and Tricks. I have been serving in the XXXX XXXX field working with the XX/XX/XXXXas a XX/XX/XXXXand also as a XX/XX/XXXX for many years and I believe the poor service from FedLoan Servicing that I have received in return is undeserving. XXXX XXXX like myself are the backbone of our communities and I demand that we be given proper servicing for our school loans.
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06/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing to ask for your assistance with the Department of Educations refusal to take steps to correct an error made by their now-decommissioned agent ( XXXX XXXX ) while processing my federal consolidation application which resulted in the omission of one account from being added to the consolidation loan. The account WAS included on my application -- apparently at the time XXXX XXXX failed to send XXXX ( then servicer ) sufficient funds to pay off the loan ( for the consolidation ). Of course, I was never advised of this ( nor have I ever been provided any proof that this actually happened ) and did not learn of Direct Loans ' mistake until months later when XXXX continued to send me bills.
I eventually sought the assistance of the U.S. Department of Education Ombudsmans Office ( Case No. XXXX ). After months of back and forth discussion with their office, my caseworker XXXX XXXX, confirmed that XXXX XXXX did make an error in processing my application to add the loans to the consolidation. She also confirmed that my Request to Add Loans was complete and timely and the account had been omitted as a result of XXXX XXXX failure to follow up on a rejected payment they had submitted to XXXX, my pre-consolidation federal loan servicer. I asked that the Department of Education agree to complete processing the application by simply adding the final loan to the consolidation but was told that the Department refused to do so as it was now more than 180 days after the consolidation had been requested.
This excuse is unacceptable as the 180-day limit applies to a borrowers request, which I submitted and has yet to be correctly processed by the Department. Further, there is no time limit stopping the Department from processing a timely Request internally as it took 6 months for them to process the request and add the other loans.
The other excuse I have been provided is that because XXXX XXXX processed the consolidation, they would have to complete the loan addition. This is impossible because Direct Loans no longer exists and the Department now contracts with FedLoan to process these consolidations. The suggestion that it would be impossible to correct the error because the Department now employs a different company to process these applications is outrageous.
In the end, I was told that I had no recourse because the Ombudsmans Office has no enforcement power and could not compel the Department to take any action. There is no reason the Department can not correct this other than the fact that no one will take accountability for the mistake that was made and that there may not be a process that handles this issue easily. It makes it very easy to point the finger at an entity that no longer exists, but the bottom line is that XXXX XXXX was processing the consolidations on behalf of the Department. Now that responsibility has been contracted to FedLoan, who can certainly be instructed to process the request by someone at the Department.
In 2017 I sought assistance from my congresswoman XXXX XXXX ' office, and received a letter acknowledging the error by XXXX XXXX but refusing to correct the mistake, also recommending a new separate consolidation for the single loan ( forgoing the years ' of qualifying payments ).
I am reaching out to CFPB for help as a last resort as I near the 120-payment milestone for my PSLF and neither the ombudsman or congresswoman 's office were able to help. It simply does not make sense that the single loan omitted from the consolidation without my knowledge and through no fault of my own can not be added in accordance with my original application.
I will attached a few of the documents, including my original consolidation application, the request to add loans, and an excerpt from the Ombudsmans case notes, which I hope will illustrate the issue and how it may be resolved with the cooperation of the Department. I wanted to keep my initial compliant and attachments brief but am happy to provide further detail or more documentation if necessary -- please do not hesitate to ask. Thanks for your help.
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11/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I recently consolidated delinquent loans while finishing graduate school and attempt to get things back in order upon graduation. On XXXX my application process begins for consolidation with Fed Loan Servicing in the amount of {$27000.00} to which on XXXX, a payment is made to the US. Dept. of Education. During this time, Fed Loan Serving requests the amount due on the loans I submitted for consolidation and makes a payment electronically to the US. Dept. of Education. At this time, I receive a notice for the successful consolidation. Also, my loans are in deferment while I finish school in XXXX. Fast forward to XXXX, for which I receive a letter from the US. Department of Education informing me that an underpayment had occurred in the consolidation payoff ( approx 6 months after the fact ) in the total amount of {$2100.00} across 3 loans. When I call about these loans, I am told that they are being serviced by Fed Loan but what I can't get a straight answer on between the Dept of Education and Fed Loan is who exactly has the account.
A few days later, on XXXX there is a delinquent account reported on my credit report as a charge off in the amount of {$710.00} that causes my credit score to drop. In addition, on the report it says the account was closed on XXXX. Next, on XXXX Fed Loan Servicing makes an additional payment to cover the underpayment. The peculiar thing about this is that I call both agencies on XXXX to figure out how this amount was reported on my credit without knowledge of the a balance being due prior to a week before. I call the US Dept. of Education to dispute the delinquent account reported on my credit for which they can not tell me where the obscure amount of {$710.00} is from or which loan it is. I am informed by a representative there that they received the payment in XXXX and then sent a notice of underpayment to Fed Loan Servicing on XXXX. At this point, I can not wrap my head around it taking over 5 months for this discrepancy to be resolved. I asked why I was not informed of the underpayment and was told that this was handled between the agencies through the " Back Office ''. So I request the documentation of the letter or form so that I can call Fed Loan and dispute the timeliness of the underpayment request, but I am told that they are not able to provide the documentation to me regarding MY ACCOUNT and that I would have to write a letter requesting the information. Oh and I had to speak with two representatives, both of which I was disconnected in the middle of disputing this information request.
Next I call Fed Loan Servicing right after that ( still on XXXX ) trying to get to the bottom of this and figure out how this account was reported to the credit bureau and where it came from. So I explain the situation to the representative and I get a similar feeling as the representative just keeps saying that he can't find anything noted on the account. I get transferred to a " supervisor '' and plead my case in trying to figure this out. She tells me a similar response as the representative at the Dept. of Education, in that the information regarding the transactions between Fed Loan Servicing and the Dept. of Education are done " behind the scenes '' and the information is " confidential '' and I am unable to see it. I have read my borrower 's rights and I can not find a single instance or phrasing with the ability to deny me information regarding my accounts. Furthermore, on each website for my accounts at the US. Dept. of Education ( myeddebt.ed.gov ) or for Fed Loan Servicing ( https : //myfedloan.org/ ) I can not obtain any documentation for any such notices regarding the balances for either of these transactions that have occurred. I am very frustrated and I want answers. I feel that I am being given the run around in hopes that I will stop pursuing the documentation I am requesting to prove my case. The fact that I was told that the same " Back Channel '' deals were done by both agencies that refuse to give me the information I requested regarding my account is highly suspicious.
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05/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I graduated XXXX XXXX in XX/XX/XXXX . Since then I have been working in public service jobs. I consolidated my loans and have been making payments under the Income-Based Repayment plan in order to qualify to the Public Service Loan Forgiveness Program ( PSLF ) after ten years. I have also annually submitted my Employment Certification Form to track my progress and ensure I am working for a qualifying employer.
In XXXX XXXX I submitted my most recent Employer Certification Form. On XXXX XXXX XXXX , I received a response from FedLoan Servicing confirming my progress toward the 120 qualifying payments, and reaffirming that my current employment qualifies for the plan.
However, I was dismayed to see that the total number of qualifying payments credited to me in XXXX XXXX ( 40 ) was lower than the number of qualifying payments listed in XXXX XXXX ( 42 ). Throughout the intervening year, I made twelve on-time monthly payments totaling {$5300.00}.
After carefully re-reviewing the eligibility requirements for PSLF, my sense is that the adjustment is a result of the following language in the online FAQs : However, if you do want to pay more than your required monthly payment amount, you should contact your servicer and ask that the extra amount not be applied to cover future payments. Otherwise, you may end up being paid ahead, and you cant receive credit for a qualifying PSLF payment during a month when no payment is due.
Until I became aware of this language, I was paying {$500.00} per month more than {$100.00} over my current required payment under the income-based repayment plan. I did this because the principal on my loans is over {$180000.00}, and the interest rate is 7.75 %. I would have to pay over {$1200.00} per month just to cover the monthly interest. While this is not feasible in my current financial circumstances, I hoped to at least pay a slightly greater proportion of the interest each month than required to prevent my overall balance from growing dramatically throughout the loan period. It has already accumulated {$22000.00} just in interest. However, I now realize that the current policy disincentivizes borrowers from paying more their minimum payment even during months when they are able to. This is counterintuitive for anyone who has had any other type of loan, where paying more than your minimum payment would be understood as prudent financial behavior.
Finally, I was very disappointed to see that the XXXX record of my qualifying payments for PSLF was no longer available through my online inbox on the FedLoan Servicing website. Fortunately, Id saved a copy, which allowed me to identify the discrepancy described above. The deletion of this statement from my account felt like an attempt to conceal the retroactive adjustment that took place.
Moving forward, I will pay only the minimum amount required to ensure that all my payments count as qualifying payments, or call my servicer in advance if I am in a position to pay more. However, it has been disheartening to see the total number of qualifying payments decrease even as Ive been diligent about making payments and in fact paid nearly {$2000.00} more than required during the XXXX period.
Moreover, for the benefit of other borrowers, I think it would be worth making the language excerpted above more transparent and accessible. I noticed that it was added to the XXXX letter I received about my total number of qualifying payments, though it was not included in the XX/XX/XXXX letter. I imagine there are many other borrowers in my position, including some who have not been submitting an Employment Certification Form each year, and who thus may not realize that their monthly payments have not counted until well into the ten-year PSLF period.
I sent a letter summarizing this experience, along with copies of all the documents referenced, to both FedLoan Servicing and The Office of Consumer Advocacy at the Pennsylvania Higher Education Assistance Agency in XXXX XXXX I have not yet received a respo nse.
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08/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I applied for student loan consolidation and Public Service Loan Forgiveness in XX/XX/XXXX. My loans were consolidated in XX/XX/XXXX and my employment verification was applied for XXXX to presnet. Fedloan reported I had 44 payments toward my 120 payment of PSLF. My Fedloan history had no records of payments from XXXX, with those payments I am over 120 payments for PSFL. I then began to contact Fedloan and Studentaid.gov to correct my payment history. I downloaded my loan history from my previous lender, XXXX, and submitted this to Fedloan and Studentaid.gov. Initially I did not track my contacts, as most individuals who I contacted advised it was a simple fix as there is " no way '' to have no loan history for seven years and that it would eventually be recognized and corrected. Here is a timeline of my contacts once I began tracking ; XX/XX/XXXX, XXXXI submitted a complaint through studentaid.gov, complaint # XXXX, was sent an automatic reply to expect a response in 15 days.
XX/XX/XXXX, XXXX Received a generic emails response that accounts were being reviewed and, essentially, to be patient, my complaint was closed with no resolution or acknowledgment of my issue.
XX/XX/XXXX, XXXX Contacted studentaid.gov via phone spoke with XXXX advised to call the National Student Loan Database XX/XX/XXXX, XXXX Contacted National Student loan Database and was informed they do not work with borrows, only lenders, advised to call studentaid.gov ( who had directed me to call them ) XX/XX/XXXX, XXXX-Contacted studentaid.gov via phone spoke with XXXX case # XXXX advised to wait for my case to be reviewed, stated she saw my email and complaint. She reviewed my attachments, including my payment history from XXXX and concluded it " should be fine. '' XX/XX/XXXX, XXXX I received notice from Fedloan that my employment was certified but no payments were counted prior to XXXX.
XX/XX/XXXX, XXXX I called Fedloan and spoke with XXXX XXXX worker XXXX who transferred me to a PSLF counselor. I was transferred to XXXX, worker XXXX, she advised me to upload my payment history to Fedloan as they could review and apply the missed payments. I immediately uploaded my payment history.
XX/XX/XXXX, XXXX Filed an additional compliant with studentaid.gov, complaint # XXXX, requesting it be escalated to the ombudsman, was sent an automatic reply to expect a response in 15 days.
XX/XX/XXXX, XXXX submitted an email to Fedloan requesting an update on applying the missing years of payments to my account.
XX/XX/XXXX, XXXX Called studentaid.gov to inquire about complaint # XXXX, advised I " should receive contact soon. '' Advised the " case owner '' would contact me but could not tell me who was the case owner or how to contact them.
XX/XX/XXXX, XXXX received the following email from Fedloan , that does not address my issue of missing payment history. ; " Under the Public Service Loan Forgiveness ( PSLF ) waiver we can review previous ineligible periods including payments made on any repayment plan, payments made prior to consolidation, and payments made late or for less than the amount due. At this time, we are unable to provide you with information on which months will be considered.
Federal Student Aid and FedLoan Servicing are working diligently on implementing any changes that may impact your account. You may not see changes reflected on your account or on the online platforms for several months. '' All of my emails have included the information below and I have attached my payment history ; " I have been paying on my loans since XXXX. I have applied for loan forgiveness but the student aid website has my loans dispersed in XXXX and then in " repayment '' status since only XXXX, there is no history of my loan status from XXXX. My qualifying payments for PSLF do not include my payments from XXXX. I have my payment history from XXXX that shows my payment history from XXXX. I have attached my XXXX account history which shows payment history. I have also attached my PSLF application to establish I was with a qualified employer during that time. ''
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12/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My loans are subject to income based repayment. I sent in the required, requested documentation through both the studentloans.gov site and uploading the documents to the Fedloan site itself. I received notice that it was denied. I called in and asked why. They told me I filed for re-certification too early. I just had to wait until the last payment of the previous term had posted. Then they would process the application. Time went by. I checked the site and called the company to ask if everything was ok. I was assured it was. All the necessary pieces were there and ok.
On XX/XX/XXXX, I called again to check since it was taking long and I wanted to be sure I had everything. The rep then assured me I did.
In XX/XX/XXXX, I received a paper letter in the mail informing me that I was missing information. It arrived late in XX/XX/XXXX. I receive paper mail because electronic forms are unreliable as I live in a California county that has been on fire every year for the last 4 years and now is subject to XXXX XXXX XXXX forced power outages. Both were true In XX/XX/XXXX and XX/XX/2019 ; there was a large fire just near my home and three power outages that lasted collectively well over a week. Consequently, in mid XXXX, I received the denial. I immediately called Fedloan on XX/XX/XXXX. The rep on the phone was helpful, she said I made it on time and filed the application right then on the phone.
I then received, on XX/XX/XXXX, notice that my IBR was recalculated to {$93.00}.
I received no further contact from Fedloan until I noticed that the XX/XX/XXXX bill had gone up by {$200.00}. I called to ask why since I had filed everything on time, had followed up regularly with the company, and responded to every notice and request in a reasonable time frame. The rep I spoke to on XX/XX/XXXX told me that it was because I didn't have the appropriate information on my pay stub. Information I had provided in at least one phone call before the XX/XX/XXXX call. He said that, even though I responded in a reasonable time, they had " sent the XX/XX/XXXX bill out already '' and so not only was I charged {$200.00} more that month but {$1700.00} of interest had been capitalized. That even though I could not have done anything different, made any changes to my actions, did everything as I should, Fedloan would not correct the processing error. I asked at that time what I had asked on earlier calls, XX/XX/XXXX, and XX/XX/XXXX : Why is there a problem with my pay stub now when there wasn't a problem with that exact same structured pay stub earlier in the year when I applied then? The rep wouldn't say. I also asked why the person I spoke with on XX/XX/XXXX didn't tell me that there was a denial. Surely they would have at least that much information since the denial had been mailed that day. He made a noncommittal response about the application not having been " processed '' at the time of the call.
He just said that they followed all their procedures and notified me by email and on the website. I told him I had called several times and I can not babysit the website because I don't have reliable power. I do not thing that notice times are legally based on one day turnarounds through email notice. I did not receive the email. I received paper notice, I responded in a reasonable time from receipt. There was nothing else I could do differently. His response was that because it was posted on the website, Fedloan had essentially satisfied their notice requirements and I " could have responded by XX/XX/XXXX '' which " might have been in time. '' Because fedloan processed the last XX/XX/XXXX bill, I can assume, some time early XX/XX/XXXX, their processing it on XX/XX/XXXX was an error that I should not be held accountable for. Their timeline set me up to fail. Few could have responded in the less than a day timeline I was given by Fedloan. Waiting that long, especially since I filed my paperwork on XX/XX/XXXX, was their error. I should not have to pay the extra {$200.00} in XX/XX/XXXX and I should not be responsible for capitalized interest.
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03/18/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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FedLoan misinformed me of my requirements and responsibilities, stating that I was required to recertify my income for my IDR plan when I was not required to do so. As a result, my repayment plan was changed from IBR to REPAYE and more than doubled my previous monthly payment. More than {$20000.00} in interest capitalization was added to my principal balance. The customer service representatives repeatedly misled or did not respond to my requests to resolve this issue.
- XX/XX/XXXX - Monthly payment is XXXX total loan balance is XXXX XXXX XX/XX/XXXX : Received notice that I was required to recertify my IDR plan to remain in PSLF - XXXXXX/XX/XXXX : Submitted IDR request on XX/XX/XXXX - XX/XX/XXXX - Received confirmation of receipt from FedLoan on XX/XX/XXXX - XXXX - IDR request was denied on because I no longer had a partial financial hardship ( another letter confirming this was received on XX/XX/XXXX ). My new payment was quoted at {XXXX more than doubling my monthly payment and adding an additional XXXX per month from my previous payment plan. Staying on IBR meant my payment would exceed the 10-year standard repayment plan amounts.
- XX/XX/XXXX - Contacted FedLoan via phone, and a customer service rep informed me that I had to switch my IDR plan to REPAYE in order to lower my monthly payment and remain eligible for for the PSLF program. Despite asking multiple times, the customer service rep repeatedly told me that switching to REPAYE was my only option. At no point did he mention that I was not required to recertify my income driven repayment plan at all.
- XX/XX/XXXX - Submitted a new IDR plan application to lower my monthly payment and change IDR plan to REPAYE, believing it was my only option.
- XX/XX/XXXX - Received the following letter from FedLoan : As part of the Income-Based Repayment ( IBR ) plan, you are required to recertify annually, even if your income or family size has not changed. We needed this updated information to recalculate your monthly payment based on your income and family size.
We received your documentation for your annual recertification but determined that you do not have a partial financial hardship ; therefore, your new payment amount is not based on your income and family size. Your loans will remain on the Income-Based Repayment ( IBR ) plan but your payment amount changed to {$1100.00}.
If you still want your payment amount based on your income and family size, you may have options. Income-Contingent Repayment ( ICR ) and Revised Pay As You Earn ( REPAYE ) do not require that you have a partial financial hardship. To apply for one of these plans, visit StudentLoans.gov.
- XX/XX/XXXX - FedLoan approves my IDR request, my new monthly payment is {$890.00}, an increase of {XXXX per month.
- XX/XX/XXXX - Interest capitalizes from my IBR plan, adding XXXX} to my principal balance. My new balance is now {XXXX
- XX/XX/XXXX - I learn that I never had to recertify my IDR plan in the first place, and I e-mail FedLoan saying that I want to be returned to my previous IBR plan and have the interest capitalization removed from my account. I never receive a response.
- XX/XX/XXXX - I contact customer service ( XXXX # XXXX ) requesting to return to previous IDR payment plan and payment amount, with interest capitalization removed from my account. Im transferred to a different department. After 45 minutes on hold, I reach someone ( XXXX # XXXX ) and am immediately transferred again. After nearly 2 hours on hold, I still do not reach a customer service rep.
I send the following e-mail to FedLoan : " I am requesting FedLoan return me to the income-based repayment plan I was enrolled in as of XX/XX/XXXX, and refund all interest capitalization that occurred as a result of changing my IDR plan from IBR to REPAYE. I would like REPAYE and all repayment plan changes removed from my account history entirely, so my loan repayment plan history states that my loans remained on the IBR plan from XX/XX/XXXX to present. '' XX/XX/XXXX - Submitted complaint to consumerfinance.gov
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07/19/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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We have included a detailed explanation of the history of our student loans below, and where the institution holding that loan, PHEAA and its servicer, AES, have violated student loan and financial regulations. In addition, XXXX, the original loan holder, has not passed on to AES key documentation. For ease of understanding, we have included a summary below : 1. When we received the Master Promissory note for consolidating our previously consolidated loan with AES/PHEAA, we were told by representatives of AES/PHEAA that only one spouse was needed to sign the Master Promissory note. We have since learned that both spouses should have signed the note because the loan was jointly held by both spouses.
2. Our current loan servicer ( AES on behalf of PHEAA ) no longer has the Master Promissory note from our previous loan servicer XXXX XXXX XXXX that should have been part of the documentation when we consolidated our loan. XXXX is no longer in business and can not supply that document.
3. As a consequence of these mistakes by AES/PHEAA, we may not be able to separate our loans into two loans, one for each spouse, as allowed for in the recently signed Joint Consolidation Loan Separation Act. Without separation, we will not be able to take advantage of the Department of Education programs for loan forgiveness.
4. As a remedy, we are asking AES/PHEAA to allow us to resign the Master Promissory note with both spouses signing. We also ask them to produce the original loan consolidation Master Promissory Note that they should have received from XXXX when taking on the loan, or else be required to forgive the loan for lack of proper documentation.
Here is a more complete history for context : My wife and I consolidated our student loans with a private company called XXXX under the now defunct Spousal Consolidation program in XXXX. This consolidation took both the several student loans taken out by XXXX XXXX and the several taken by XXXX XXXX into XXXX joint spousal consolidation loan, with join responsibility. However, the Master Promissory Note from XXXX is missing and they can not produce it.
In XXXX, we re-consolidated the now one loan to AES/PHEAA in XXXX to get a lower interest rate. We were told the only option for reducing our monthly payments was to reconsolidate into another loan ; we were told we could not qualify for any other repayment program, including any of the federal XXXX payment programs ; when creating the new MPN for this reconsolidation, XXXX illegally dropped my spouse 's name - XXXX XXXX XXXX from the MPN and therefore the loan was not issued with her documented consent. At no time were we informed that this reconsolidated would result in not holding a JSCL. We have since learned that this guidance was in violation of the regulations guiding the transfer of spousal consolidation loans, and that both spouses should have been required to sign the Master Promissory note.
Recently the Federal government has signed the Joint Consolidation Loan Separation Act, signed XX/XX/XXXX, which would allow us to separate the loan back into XXXX loansone for each spouse. We need resolution as soon as possible to understand how to separate or reconsolidate our loans to qualify under the current waivers for XXXX and XXXX.
As a consequence, we would, separately, be able to take advantage of loan forgiveness programs created by the Department of Education. However, in consulting with the Department of Education, we have been told that unless the Master Promissory note contains both spousal signatures, we will not be able to take advantage of loan separation. In addition, we have been told that even with this Master Promissory note, we may have difficulties without the original promissory note from XXXX showing which loans were part of the original consolidation.T We have contacted AES/PHEAA and they have not been able to produce the original promissory note from XXXX. In addition, they have not offered to allow us to resign the Master Promissory note with them so that both spouses are included.
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04/07/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I first want to state that most consumers are good, honest, hard working people. Most people pay bills late and find themselves in delinquent status not because they are terrible human beings but mostly because it is very difficult for even the hardest working people to keep their heads above water.
My issue is with American Education Services. On XX/XX/XXXX AES reported me to all three credit bureaus as being 60 days delinquent with my student loan account. My monthly payment is XXXX. On XX/XX/XXXX one day before I was reported as being 60 days delinquent I paid XXXX. This was to cover billing for one month and to decrease my delinquency to less than 60 days. ( I have to scrape the money together every month ) This is because AES reports to the bureaus every 30 days, but they only report negatively at 60 days delinquent. As of XX/XX/XXXX when I made the payment my account was less than 90 days delinquent. I paid more than my monthly payment to ensure that I would be less than 60 days delinquent at the end of the month.
I called AES to inform them of their mistake as it relates to my credit report. I was told by customer service reps and their supervisors that there was a system era. My payment on the XXXX day of the month for some reason did not post to the system before the system automatically reported me as 60 days delinquent. This is despite the fact that their system as well as my online account with AES shows the payment date was XX/XX/XXXX. I was informed that although I was the victim of a lag in the reporting system I would still have to dispute the information with the credit bureaus. This is where I objected because I do not understand why I have to file a dispute that will be notated on my credit reports when AES acknowledged the mistake numerous times over the phone. I also noted that the credit bureaus are un-American in their practices. They operate under a guilty until proven innocent system. After speaking with several supervisors to no avail I was transferred to what I was told was a higher level supervisor. She informed me that the reporting was accurate. This is despite the numerous representatives that admitted otherwise prior to her ( XXXX ) taking over the call. The supervisor said that although their system reflects differently technically my payment covered all but XXXX dollars of XX/XX/XXXX. I covered all of XX/XX/XXXX and all but XXXX dollars of XX/XX/XXXX. So technically according to the supervisor the reporting was correct. I don't know how or why her explanation differs from what is showing in their system. As of today XX/XX/XXXX AES 's system shows me as being 32 days delinquent. If the supervisor is correct and I technically did not satisfy enough delinquency then why did my days of delinquency decrease in their system. I have not made a payment since XX/XX/XXXX. Why is my delinquency not more than 60 days as of today XX/XX/XXXX if I was 60 days past due as of XX/XX/XXXX which is 1 day after I made my payment. The supervisor had no explanation.
Here is the most important part of the entire complaint. If the supervisor and AES are correct and technically I did not satisfy enough delinquency before the end of XX/XX/XXXX then let 's for the sake of argument concede that I am supposed to somehow know that their system generated information is flawed. Lets take a simple look at the calendar.
AES agrees that I satisfied all of my delinquency for XX/XX/XXXX. Now lets go to the calendar.
There are 28 days in XX/XX/XXXX There are 31 days in XX/XX/XXXX AES reported me as 60 days past due on XX/XX/XXXX.
Lets add the days. 28 plus 31 is 59. So on XX/XX/XXXX even if I concede the era with their system and my actual delinquency, AES can not change the Calendar. AES reports at the end of each month and as of XX/XX/XXXX if we consider my explanation or the explanation of AES at most under any circumstance I was 59 days past due as of XX/XX/XXXX. 59 of course is less than 60.
For the record I agree with their accounting system and not the explanation of the supervisor.
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09/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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To whom it may concern!
Hi, my name is XXXX XXXX, the reason of filing this complaint is due to some recent reporting on my credit report. Back on XX/XX/XXXX, I received a credit alert that left me in shock when I saw that my credit score when from XXXX and XXXX and XXXX to XXXX in one day. It was my student loan with XXXX and managed by American Education Services. According to AES I was 60 days past due and in a delinquent status. I want to let this agency know that I was not aware of the status in this account because since I have been in school ( XXXX XXXX in XXXX, XXXX, online ) I was not aware that my forbidden application was expired, I was thinking that as long I have classes register even thought I am waiting for the semester to start my student loan account was going to be in good standing, but unfortunatelly that was not the case. American Education services reported my account to the credit bureau as a " 60 days past due delinquent '' and for this reason my score droppep drastically. The reason I am requesting help from " Consumer Finance '' is because AES never sent me a letter to my new address, they did not called or leave a message in my machine. The reason I know the did not acted properly is because when I reached out to AES customer service line. As I was speaking with one of the AES representative I learned that they did not have my current information in their system, for example ; my new address, but I thought they have my cell phone because I provided to them long time ago, which is XXXX. Please believe me if I have found out on time that my student loan account was past due or that my forbearance application was expired I would get my account current, but I was unaware of everything that it was going on since I was very busy taking care other urgent matters. As per my mailing address since I have recently moved and due to the pandemic and everything going in my life right now I may have forgotten to update the address in the AES system. The reason is because during the days I moved to my new address I was also dealing with a legal matter that affected my XXXX years old boy. I want to humbly request this agency to assist me in getting XXXX and AES to restore my credit to its original score as it was before XX/XX/2021. If you guys ask for a copy of my credit report you will notice that I have been working very hard to re-build my credit, I have been paying most of my bills on time. My main goal right now is to purchase my own house and when XXXX and XXXX lower my credit score for more than 109 points that made a great damage in my credit report. I even reset my account with American Education services and when I logged in to make a payment and get the account current I learned that AES has approved me a forbidden application until XX/XX/2021. I believe their decision was based on the fact that they know it was unfair because they never sent me a correspondence or gave me call to make me aware of the status on my student account. Also because I explained to the AES representative during our conversation that I was in fact in school and due to a personal emergency I had to drop two classes and re-register both of them for this coming XXXX, XXXX. As of matter fact, the exact start day for my classes is XX/XX/2021. Hopefully since they provided me with the forbidden extension until XX/XX/2021 by that day it's pretty sure that the school will have sent AES all the updated information for my enrollment status for the " School Deferment '' to be approved by AES. Please I beg you to make everything possible for me to have my credit score restored to what it was before XX/XX/2021, which was between XXXX, XXXX and XXXX. My account number with AES is as follows : XXXX. Please do not hesitate to contact me in case you guys have any questions or concerns regarding this complaint. My contact information is as follows : XXXX and my email address is : XXXX.
Thank you very much for your attention to this urgent matter!
Hoping to here some positive results.
Sincerely, XXXX XXXX
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09/05/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I originally was due to begin repayment of this student loan on XX/XX/XXXX at {$250.00} a month. During which time I had just recently XXXX XXXX my daughter and was on a XXXX XXXX back home. I called in to speak with a representative in regards to my repayments on XXXX and spoke with a representative with ID # XXXX. That representative was very friendly and eager to assist me with my repayment. She advised me that since I would be on a fixed income, there was an alternative payment option available to me called the Modified Graduate Repayment Schedule. She advised me that my payment date would be pushed back until XXXX XXXX and I would repay a lower amount, around {$130.00} a month. She applied me for that program and set the expectation for me that my payment would not be due until XXXX. I budgeted accordingly. I received a call from the collections department of XXXX XXXX AES on XX/XX/XXXX, at which time I was first made aware that the program that representative promised I would be able to take advantage of, no longer existed. I was devastated. The collections department told me I had one day from the day that they called me to make a payment or else they would negatively report me to the credit bureaus. I scraped and pulled money from my Mortgage savings to make that payment to prevent negative reporting. On that same day, XX/XX/XXXX, I spoke to a supervisor with AES who began a formal complaint againt that representative after she reviewed that call and confirmed that there was in fact, misinformation being given to me in regards to my repayment. The complaint is on record with AES against the representative, but they were not able to share that with me. Unbeknownst to me, this information was since to an internal inbox in AES website in which I was not aware existed and had received no email, mail or phone correspondence, letting me know that the Modification Repayment option that the representative had promised me was no longer a program as of XXXX. I am very upset that their representatives have given me inaccurate, outdated information causing me to begin repayment of this loan under false expectations. Since that conversation, I have been on XXXX XXXX and XXXX XXXX XXXX, on a fixed income. I have struggled to keep my student loan paid up at least 30 days within the due date time frame. Because I was given a false expectation as to what my payment would be and when It would be due, I am now playing catch up, barely making payments to this company after taking money out of a fixed income set budget.
After multiple calls to this organization pleading for an application to another income based program or change of repayment amount, I was told there are no other options to assist me besides a school enrollment forbearance. I even went as far as to request a due date change to a least help me have time to pay my loan obligation back each month around a different due date other than my other bills and I was denied that request on XX/XX/XXXX.
I also called in on XX/XX/XXXX in regards to an upcoming due date and was told by a representative, ID # XXXX, that I could pay my bill by XXXX, before the first and be able to avoid negative reporting. After making my payment on XXXX, early morning, I was given a negative on XX/XX/XXXX on my credit report from AES, stating I did not make a payment on XX/XX/XXXX and it was therefore reported on XX/XX/XXXX. I am desperately seeking some form of assistance. I feel as though as a borrower, I began repayment of this loan under false information and have since been playing catch up and not given a fair opportunity to be a good standing, borrower. I am now being negatively reporting after I paid on the date a representative advised me to pay. Please assist me with getting the negative report of 30 days late as of XX/XX/XXXX removed as the payment confirmation is attached as well as helping me to escalate the issue of the first representative I came in contact with at AES giving me false repayment information. Thank you for your time on this matter.
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06/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Issue : Not communicating what is going on in processing of loan transfer. XX/XX/XXXX - Filed paperwork for " Public Service Loan Forgiveness '' ( PSLF ) XX/XX/XXXX - received letter from Fedloan that stated " We could not accept your public service employment certification. ' XX/XX/XXXX - received letter from Fedloan that stated " Your employment qualifies you for participation in the PSLF Program. '' My student loans had previously been consolidated ( XXXX ) and were with XXXX XXXX XXXX XXXX XXXX .
XX/XX/XXXX - Logged into my XXXX XXXX account to pay my XX/XX/XXXX student loan payment. Their online system stated I did not have an account.
XX/XX/XXXX - Called XXXX XXXX and was told that my loan had been transferred. XXXX XXXX informed me that since my account had moved, I could not make a payment to XXXX XXXX - but had to make a payment to the new company. I was told to wait until I got a letter.
XX/XX/XXXX - Received a letter from XXXX XXXX ( dated XX/XX/XXXX ) that my students loan were being transferred to Fed Loan. Also there is a statement in the letter " If ED does n't transfer your account as planned, we 'll let you know. '' This line indicated to me - that the loan still might not get transferred. And this coupled with the fact that I received two letters previously with conflicting messages about my loan 's status with the transfer - I did n't know if this would even go through.
XX/XX/XXXX at XXXX ( EDT ) - I called Fed Loan and was told that my accounts still had not transferred. I would have to wait 10-15 business days to do anything with my loans - i.e. I could not yet make a payment.
XX/XX/XXXX - Received an email from Fed Loan that my student loan payment was late and that my payment date was XX/XX/XXXX .
XX/XX/XXXX XXXX ( EDT ) I called and spoke with XXXX ( cust rep # : XXXX ) - Was told that my payment was n't late and that it would n't show up as late until 3 months of not paying. I disagreed with her on both of her statements. When I mentioned that I had received a late notice and therefore her company 's system clearly was marking my account as late - she kept repeating the payment was n't late. I asked XXXX why her company did not send me an email on the XXXX letting me know my payment date was that day. Her response was that my account was still being processed on the XXXX - that their system did not have my account in their system yet. I asked why they waited 11 days to send me ANY communication, especially when the account was late. She had no answer. I also asked why I had not received a welcome letter that outlined the specifics for my account transfer and she did not answer my question but merely stated that I should have known my due date would have been the same. I then asked her why anyone would think that when transferring to a different loan payment program AND transferring from a different company that all the terms of your student loan would stay the same. She said that I should have known.
Concern : I do not want my XX/XX/XXXX payment to show as late. ( I have paid it. ) I want the late payment reference removed. Why is this so important? Part of being on the PSLF program is that I make 10 years ( 120 payments ) ALL ON TIME. I can be thrown off the program for one late payment.
Based on the lack of written communication, customer service representatives giving me false information ( when XXXX stated my payment was not late ), and the fact that I was given an email 11 days AFTER the payment due date - BUT yet, never had gotten an email on the XXXX or even XXXX that said " Your account has been brought over - pay now '' - I suspect that companies might be setting things up so that people will have late payments - so they can be removed from the PSLF program.
Also, I am happy to submit any documentation - I have attached jpegs of the letters referenced, but I can scan them at a later time & send them in as pdfs.
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10/17/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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This is my 4th attempt with the same complaint. The company is responding but there are NOT giving me any help or new information. when AES ( American education services ) responds they say they cant prove the chain of ownership for my debt, and to contact XXXX XXXX XXXX. when I contact XXXX they flat out say they do n't have my loan contact AES. I am being sent in a loop and a nightmare and these companies are doing this on purpose so I give up, but im not. I need these companies to prove they own my loan, they claim they do n't and will not lower my payment. I have been trying to get help with my payment for years. When I call im always told someone else owns the loan even though I pay AES almost {$900.00} a month, who am I paying if no one owns this loan or can prove they can. please make these companies give a real response. they are just saying I owe the money and have no other lower payment options. THAT 'S NOT WHAT I AM ASKING. I want proof of who owns these loans and there contact information so I may work on reducing my payment. below are details from the loans that I am trying to get proof of and get the payments lowered. please make them prove they own my loan I believe I am being scammed out of over {$900.00} every month that I do n't have, I have attempted to make payments and stay current with American education services ( my loan servicer for private student loans ) for years and have struggled. Each year my monthly payments rise significantly and this is to the point where I can no longer manage. The issue is that my actual lender who claims to own the loan is called national collegiate trust. When you look up the company they are also known as XXXX XXXX. The company buys up old debt and then collects on it, I never actually had a loan with XXXX but they bought my XXXX XXXX XXXX loans. I now have no relief and can not get in touch with anyone at this company. American education services told me in order to get a lower payment oi need to speak with XXXX The number American education services gave me for XXXX is never answered, I called writing, and tried everything in my power to speak to someone at this office. I have yet to get any assistance and these are the people who claim to own my XXXX worth of debt, I pay every month and they cant provide any customer service to speak with me or look into lowering my payment. The company ( XXXX ) has been suing individuals who owe them for the past few years and many of these cases have been thrown out because once the case goes to court XXXX then can not provide proper proof they actually own the debt, and the borrower case is dismissed in many of these cases. My issue is I have not defaulted, I pay every month no matter what it takes, I pick up bottles, work 3 jobs, sell desserts ( I do everything ) while im current the company wont deal with me, they only deal with you once you fail to pay and they take you to court. I cant afford to miss a payment because I have considerably good credit that I plan on keeping. I need some help and assistance in tracking down someone at this company and trying to see 1. If they actually own my debt 2. Is this even a real company 3. If I can get a reduced payment plan. I currently have more than one account with AESXXXX totaling more than {$800.00} per month. This doesnt include my other student loans with XXXX XXXX and XXXX XXXX. In total, I pay over XXXX monthly to keep current with all my loans. The only lender who will not work with me and lower my payments to a reasonable amount is American education services and XXXX XXXX XXXX ( XXXX knew as XXXX XXXX XXXX ). This company National collegiate trust needs to be held accountable and they need to prove they bought my loan. There are millions of people in my same position just looking to get some assistance and speak with national colligation trust about their loan and try to lower payments. Whatever your decision, please accept my sincere thanks for your time and consideration of my request. Sincerely, XXXX XXXX ( XXXX ) XXXX XXXXXXXXXXXX
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11/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been working as a XXXX XXXX since XX/XX/XXXXand have never missed a student loan payment. My loans were initially serviced by XXXX XXXX and I started payments in XX/XX/XXXXon my loans through that company. I was on the Income-Based Repayment Plan the whole time my loans were with Direct Loans until the loan was transferred to Fed Loan Servicing in XX/XX/XXXX There are two issues I 'm having with Fed Loan Servicing.
First, their calculation of my PSLF payments is incorrect. They are not calculating the months of XX/XX/XXXX, and XX/XX/XXXX toward my student loan forgiveness, claiming that I was in deferment/forbearance at those times. I never turned in an IBR recertification late with with XXXX XXXX and never applied for a forbearance or deferment. Those months should count toward my PSLF tally as a result. As forXX/XX/XXXX and XX/XX/XXXX, there was no payment collected in XX/XX/XXXX because my loans were transferred by the government, not because of anything I did. This months should count toward PSLF for that reason. In XX/XX/XXXX, I paid {$520.00}, which was my payment under income-based repayment and the same amount I paid from XX/XX/XXXXwith the previous servicer. This payment should count toward PSLF and Fed Loan Servicing is not doing this.
Second, once I went to Fed Loan Servicing, their website offered a calculator showing your best payment option. It reported that under the Standard Repayment Plan, my payment would be {$540.00} per month, less than {$20.00} more than what I was paying under IBR. This calculator represented that this was a ten-year standard repayment. I was aware at the time that the Extended Repayment Plan did not qualify for PSLF and would never have enrolled in a payment plan that I was both paying more and not PSLF eligible. I remained in that plan until I got the recertification information and found out I was placed in the Extended Repayment Plan unbeknownst to me. I immediately recertified under the ten-year Standard Repayment Plan at that time.
I have followed up with Fed Loan Servicing several times since then, asking why I was placed in the Extended Plan without my request. After digging, I was told inXX/XX/XXXX that they automatically as a company place anyone with consolidated loans who is applying for the Standard Repayment Plan into the thirty-year Extended Plan. This was absolutely not represented to me in the online application and I have requested a physical copy of my application ( which was completed online through their website ) for the plan change to be mailed to me multiple times and I have received mailings on two occasions with the wrong information. On a third occasion, I received no mailing as requested ( for these requests, I have also requested a log of all of my payments from when my loan was with the previous servicer and again, I each time was sent the incorrect information ).
I now see on their website, since the start of my complaints on this issue over the past year, that they now allow payees to pick between the Standard and Extended Repayment Plans when starting the application process. This was not how the application was formatted in the past and my request was to be on the ten-year Standard Repayment Plan to maintain PSLF eligibility.
I think it is extremely unfair that I have lost 12 months of PSLF eligibility because the loan company placed me into a program without my consent. I also had to pay more than I otherwise would have had I left my payments in the IBR program and there I would have maintained eligibility. I believe that I should be allowed to maintain PSLF eligibility for those months or that the should be responsible for the year of additional payments I will have to make as a result of their error.
As an attorney, I can not simply mishandle a client 's finances without severe repercussions and having to make the client whole financially. It is completely unacceptable that this has happened and this private company continues to treat those who have taken out loans from the government in this way.
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08/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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hello and thanks for providing me with this platform to voice my concern JUSTICE MUST PREVAIL OR LIFE BECOMES EXTREMELY CHALLENGING My name is XXXX XXXX, BOD XX/XX/XXXX SS # XXXX XXXX ) I have had my student for almost 13 years now. 2 ) Believe me when I say that i have reminders every year in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to bring my loan back in order so they do n't ruin my credit. 3 ) Every year, including back in the days when i had to FAX my signature i would be on top of my loan making sure they do n't report me to collections. 4 ) Year after year i have been responsible for this debt and ON TIME.. ON TIME!! 5 ) Like all the years in the past in XX/XX/XXXX i did the same ... took care of my debt. You can all AES and check my foot print in their database. 6 ) But in XX/XX/XXXX ( since they have new employees, and i am not new to this loan ) they somehow after doing all the online requirments as usual ... called to tell me that my loan application filed in XX/XX/XXXX/XX/XX/XXXX can not be processed and they want me to send my signature via POST OFFICE. 7 ) i had already send in my signature via post office but decided to send in a second one 8 ) AES DID receive my signed document as usual ... i confirmed they got it and i went on doing my business waiting for the alarm to ring in XX/XX/XXXX/XX/XX/XXXX. 9 ) Here comes XX/XX/XXXX and guess what i have defaulted on my loan. 10 ) where is the disconnect?? AES can not provide me a single evidence of any email at my email address that they reached my out via XXXX mail saying that my loan was not apprvoed. 11 ) i CAlled AES and according to them .. the signed document that i mailed had a check box marked .. XXXX XXXX do n't know what check box is marked by him .... and because of that check box i was suppose to provide them ( AES ) with evidence ... XXXX XXXX have not provided AES with any evidence all these years and what evidence that want?? 12 ) So they lady who called me from AES was a new employee or what! but she guided my online which letter to print and WHAT BOX TO CHECK MARK!! why would i check mark a box after all these years?? Why? XXXX XXXX is not his own enemy!! XXXX XXXX wants to satisfy AES and giving all they need to make sure my paper work is approved and move on 13 ) It turns out that the lady over the phone made me check mark a box that would require me to give AES evidence. i could have mailed that document with my signature that i have been doing all these MANY MANY years. i don ; t want to dig a whole for my self!!! no wayyy .. i am calling AES with concerns to provide them with all adequate info without opening new doors ... 14 ) So all the paper work i submitted is with AES and they are refusing me with any copies so i can file my case with ombudsman 15 ) they keep telling my that i have defaulted and now my loan is no longer with them and they ca n't help me 16 ) I told the person over the phone that i refuse to pay my loans now and he said that soon cops will knock at my door .... what ever is that suppose to mean.
17 ) Any normal person can see that i was on top pf my loan since day one and mailed my signature and that is what AES asked for, but then AES made me check a box which i have never checked in the past 13 years. it looks like AES got tired of processing my loan since i have n't been paying back and was costing them money to keep me on their database. 18 ) frankly, after submitting all the paper work in XX/XX/XXXX i had no reason to go in a direction where anyone would ask me for evidence 19 ) Also AES never called me on my personal cell XXXX or left any voice mails 20 ) No emails were received by AES all this time at XXXXXXXXXXXX NONE and they can not provide me with any evidence unless they thought i was dead and ruthlessly report me to collections and defaulted my loan. I only found all this in XX/XX/XXXX when i called AES for start my paper work for loan due in XX/XX/XXXX and it simply sad what they have to tell me over the phone ... its one big corporation against me now.
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02/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello, I am writing in reference to a partial forgiveness that was done on my account. I have been with FedLoan for at least 10 years now and have received conflicting information which I'm sure you understand is frustrating.
My complaint actually covers loans obtained at both the XXXX XXXX XXXX ( XXXX, SC ) and XXXX University. However, the site would only allow me to enter one school.
To give you a little background, after the announcement of the Limited Waiver on XX/XX/XXXX, I received an email on XXXX as many did- from DOE stating that at least 77 payments that were deemed " unqualifiable '' would now be added to my overall PSLF payment count. On XX/XX/XXXX, I called the DOE to see what I needed to do next to make sure all my ducks were in a row. The rep told me that the DOE had no information and that I needed to contact my loan servicer, FedLoan, since they are the administrators of the PSLF program and would be able to tell me exactly what I needed to do to benefit from the waiver. In the meantime, some questions arose for me pertaining obtaining a refund on the payments I'd made during the pandemic. So on XX/XX/XXXX, I spoke with 2 FedLoan reps regarding 2 things : 1 ) information on refund possibility, and XXXX ) what I needed to do next to maximize benefit from the new Limited Waiver. The rep helped clarify my refund issue but stated that since all of my loans were Direct Loans, I didn't need to consolidate. This is the crux of my issue. So at this time, I am feeling pretty confident that I needed to do nothing else and that it was just a waiting game at that point. I have my 2 jobs complete new ECF forms so that any missing qualifying employment dates could be added. The forms were received by FedLoan on XX/XX/XXXX and XX/XX/XXXX. On XX/XX/XXXX, I receive notification that 2 of my loans had been forgiven, however the counts on the remaining 9 loans were not updated. On that same day, I contacted FedLoan about this and what was going on, why only 2 loans were addressed. I spoke with XXXX at FedLoan who informed that my counts prior to reveiw were 41, and that with the update and dates of the loans they were forgiven. He also informed me that had I CONSOLIDATED, all of my loans may have been forgiven at one time!!!! How disappointing to hear this after I'd spoken to a FedLoan rep and told I didn't need to! XXXX was very nice and patient while I tried to wrap my head around what he was telling me. He said that because all of the remaining loans have the same payment count of XXXX, there really wasn't a need to consolidate at this point and just wait to see how the Waiver would affect these remaining loans. He was very encouraging which I really appreciate but it was so disheartening to have this happen.
On XX/XX/XXXX, I received another email from the DOE providing a status update on the Waiver progress. It confirmed that I am one of more than a million borrowers which will benefit from the limited waiver. What this means, I do not know. To date, my account still shows that my last ECF/PSLF form ( submitted XX/XX/XXXX ) has been received and that payment count is in progress. I just would like some clarification of why all counts were not added at the same time the counts for the 2 loans were. It's obvious that the " at least '' 77 payments were added to the 41 count balance as a result of the waiver. Why wasn't it added to the payment counts for the other 9 loans? I was misinformed by FedLoan and I'd also like to know why. I see people who have just consolidated to FedLoan 30-days ago getting full forgiveness while I wait after having done what was advised. While I am happy for those borrowers, I was mislead and told incorrect information, and now I am left confused and having to figure it out. This is very important to me and it would mean a lot to have my loans totally forgiven as it would be a game changer for me and my family. I know that on a grander scheme of things, I may be just another number but behind ever number is a person and a family.
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09/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Public service loan forgiveness credit is being miscalculated and lender will not respond appropriately. I am STILL dealing with their refusal to count credit for months spent in a jurisdiction that counts under the law.
I emailed about it and got three messages that were just a copy/paste of FAQs. Finally I got a response with the following info:
****
On Thu, XX/XX/XXXX at XXXX XXXX, wrote:
Thank you for contacting FedLoan Servicing!
Please accept our apologies for any inconvenience or confusion that this situation may have caused you. We wish to work with you to achieve successful repayment of your student loans.
We presently have your employment certified until XX/XX/XXXX. As of this date you have made 23/120 qualifying payments towards your Public Service Loan Forgiveness (PSLF). Payments made after this date may qualify for PSLF, however will not show on your tracker until the next time you recertify your employment.
Our agency has Employment Certification Forms (ECF) approved for XXXX XXXX XXXX XXXX verifying employment from XX/XX/XXXX through XX/XX/XXXX and XXXX XXXX XXXX XXXX XXXX verifying employment from XX/XX/XXXX through XX/XX/XXXX. If you were employed with a qualifying employer between XX/XX/XXXX and XX/XX/XXXX, please submit an ECF to cover this time frame.
Click the link below to download and complete an Employment Certification Form (ECF).
XXXX XXXX XXXX
You can return your completed ECF using one of the following methods:
Fax: XXXX
Mail: FedLoan Servicing
XXXX XXXX XXXX XXXX, PA XXXX
File Upload:
- Sign in or create an online account at MyFedLoan.org.
- Select File Upload from in the top right-hand corner by your Account Profile and Paperless Inbox options
- Choose the category that best matches your document type
- Select the content of the upload
- Find your document to be uploaded by choosing the Browse option
- Select the Upload button
- When complete, select Complete Your Upload
At any time you can select the File Upload History from the left-side navigation bar to view the documents you previously uploaded.
We recommend that you use the "Contact Us" links on our website, MyFedLoan.org, to submit inquiries via a secure email form. Please use your email address on file when completing this form. You may also call us toll-free at (XXXX) XXXX to reach our Customer Service Department, which is open Monday through Friday from XXXX XXXX until XXXX XXXX (ET).
Sincerely,
XXXX
FedLoan Servicing
***
I then responded about their incorrect math with this email:
On XX/XX/XXXX at XXXX XXXX,
Thank you for your message. Do you now see the error of the counting?
"We presently have your employment certified until XX/XX/XXXX. As of this date you have made 23/120 qualifying payments towards your Public Service Loan Forgiveness (PSLF). Payments made after this date may qualify for PSLF, however will not show on your tracker until the next time you recertify your employment.
Our agency has Employment Certification Forms (ECF) approved for XXXX XXXX XXXX XXXX verifying employment from XX/XX/XXXX through XX/XX/XXXX and XXXX XXXX XXXX XXXX XXXX verifying employment from XX/XX/XXXX through XX/XX/XXXX. If you were employed with a qualifying employer between XX/XX/XXXX and XX/XX/XXXX, please submit an ECF to cover this time frame."
XXXX = 5 months
XXXX XXXX = 24 months
5 + 24 = 29 months
Yet you state above that there are only 23 months qualifying.
Also, I do have qualifying employment in the time between. While we wait for the lawsuit regarding XXXX to settle, I have employment from XXXX which I submitted for credit and was told there was no way to credit it even though it clearly states in the law that it qualifies. Please advise how I am to report that when the previously submitted ECFs were rejected because the State of XXXX does not have a US TIN.
***
The only response that I have received is yet another copy/paste of FAQs, with no correction of the addition nor information about how to get credit for time in XXXX.
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06/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
To whom it may concern : As you should be aware, Congress enacted the XXXX XXXX XXXX XXXX XXXX ( XXXX ) through the College Cost Reduction and Access Act ( Public Law 110-84 ) on XX/XX/XXXX as encoded in 34 CFR 685.219. To administer this program, the Department of Education contracted their the collection of student loan debts to servicing companies. Additionally, you have provided guidance to protect against sloppy servicing by the federal student loan industry. On XX/XX/XXXX, the Department of Education issued rules for the XXXX XXXX XXXX that in part relaxed the strict rules in which my loans made under the XXXX XXXX XXXX XXXX were allowed to count. Thus, over XXXX ( XXXX ) years of payments to qualified for the XXXX. Therefore, please treat this as a specific compliant against the Pennsylvania Higher Education Assistance Agency doing business as Fedloan Servicing in the name of the United States Department of Education in which money is owed to me likely Fedloan Servicing as the agent for the Department of Education.
Significant Facts : Fedloan Servicing is a debt collector under the meaning of the Fair Debt Collection Practices Act, 15 U.S.C. 1692a 803 ( 4 ) Fedloan Servicing certified and reported 152 qualifying payments to the Department of Educations XXXX XXXX XXXX XXXX XXXX and notified me on XX/XX/XXXX. The estimated date of eligibility was XX/XX/XXXX. ( Attached. ) On XX/XX/XXXX, I notified Fedloan Servicing via certified mail that, in part, their XXXX counts were wrong and omitted XXXX ( XXXX ) payment periods associated with a previous Employment Certification as a federal employee with the XXXX XXXX XXXX XXXX. These payment periods were for XXXX through XX/XX/XXXX. Additionally, in good faith, I notified Fedloan Servicing that they had incorrectly certified XXXX and XX/XX/XXXX ( XXXX payments ) in which I was unemployed.
On XX/XX/XXXX, I was notified that Fedloan Servicing that my XXXX was granted and that I had made XXXX qualifying payments.
Fedloan Serving notified the credit reporting agencies that my student loan tradelines were closed as of XX/XX/XXXX with a XXXX ( $ ) balance and is being reported as such by XXXX and XXXX.
The Department of Educations guidance allows for refunds of payments made after the eligibility XXXX date.
In a letter dated XX/XX/XXXX ( attached ) received XX/XX/XXXX, Fedloan Servicing indicates that my student loans were forgiven as of XX/XX/XXXX. And, Fedloan Servicing capriciously states that there was no need to have the months from XX/XX/XXXX through XX/XX/XXXX count as qualifying toward XXXX ( emphasis added ).
BaseXXXX XXXX XXXX XXXX XX/XX/XXXX notification and their separate certification of XXXX payments to the Department XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I am owed at least {$2400.00} plus interest if applicable for over payments.
Based on my calculations correcting for the months that were arbitrarily and capriciously omitted by Fedloan Servicing using Fedloan Servicings Transactions History retrieved XX/XX/XXXX ( attached ), I am owed at least {$3000.00} plus interest if applicable for over payments for XXXX qualifying payments.
Therefore, FedLoan Servicings serving of my federal student has created many hours of frustration and unneeded hours of research, scrambling and paperwork. Their communications are inconsistent and misleading. Their XX/XX/XXXX letter documents their actions and internal contradictions that in turn, harms me and my family creating more frustration and anger.
As such, I formally request that your agency to intervene as the federal regulator of this industry and forward my claims for relief. It has become clear the Fedloan Servicing likely retaliated to deny the {$3000.00} refund and falsely reported the credit reporting bureaus of the closure date status of my student loans. What is unknown, is whether or not the funds have been kept to unjustly enrich Fedloan or if the monies were actually forwarded to the U.S. Treasury.
Sincerely, XXXX XXXX, XXXX.
XXXX XXXX
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06/05/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I contacted AES on XX/XX/XXXX, to discuss payment options. My loan is due XXXX. I owe approximately $ 100K. I am only working part time, driving for XXXX. I am, and have been seeking full time employment since XX/XX/XXXX with no luck. I am only earning approximately {$600.00} a month driving. I have rent to pay, which I currently split with a room mate. I have no extra cash this time. My parents are paying my car payment and insurance at this time, and helping me with living expenses. This totals around at least {$600.00} a month, and my mother is my cosigner on this loan. She does not {$1300.00} ( {$600.00} + {$730.00} ) to pay my expenses and pay the student loan.
I was giving the option of {$730.00} per month, still due XX/XX/XXXX. I just need more time in order to find full time employment. I have no intention of defaulting, and really would like to be able to make these payments. I simply can not. I need assistance. Distraught over the large payment, I found your letter and forward it to them immediately after I contacted them via telephone.
This is not my only loan. I do have another loan, a federal loan, where I can defer the payment. That one is around $ 35K.
I have excellent credit, and would like to remain that way. A deferment at this time is my only option.
After I called them, I sent the letter provided on your website, and this was the response.
Monday, XX/XX/XXXX XXXX XXXX Thank you for contacting American Education Services ( AES ).
Our records indicate that you have previously contacted our office in regards to your reduced payment. You may reply to this email if you need further assistance.
AES APPRECIATES OUR MILITARY MEMBERS! Based on your service, you may qualify for a lower interest rate and/or deferment of your student loans. For additional details, please visit http : //www.aessuccess.orgXXXX If you require further assistance, please visit www.aesSuccess.org and click the " Contact Us '' link for information on contacting our Customer Service Department . The " Contact Us '' feature also allows you to submit inquiries via secure email. Through your online account, you may view account details and access additional services.
Sincerely, XXXX American Education Services >> Original Message ...
>> To Whom It May Concern : >> I am writing to you because I need to reduce my monthly private student loan payment due to a financial hardship. I am requesting a payment that allows me to meet my other necessary living expenses. I am only working part-time currently, but actively looking for full-time employment.
>> Please conduct a review of my account to determine whether I am eligible for an alternative repayment plan.
>> I believe I can afford to pay {$100.00} per month toward my loan ( s ). If you require details on my monthly income and expenses, I can provide that information upon request.
>> If you require additional authorization in order to reduce the amount of my monthly payment, please consider this letter a written request that you contact my lender or other authorized party to conduct a review of my account and provide a response within 15 days of receipt of this letter.
>> If you do not grant this request for a reduced payment plan, I will be at risk of default. If I receive a reduced payment plan, I may be able to avoid default, which is in the best interest of all parties.
>> If you determine that you are unwilling to provide a reduced payment plan, please provide the following information : >> 1 ) What available reduced payment options do you offer other than forbearance?
>> 2 ) For what reason ( s ) am I ineligible for these repayment programs?
>> 3 ) What steps do I need to take to qualify for these repayment programs?
>> In addition, if you are unable to provide any of the information or documentation I have requested or otherwise can not comply with this request, please provide an explanation.
>> I hope we will be able to agree upon an acceptable repayment plan.
>> Thank you for your cooperation.
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11/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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For the past 4 years I have been tracking my student loans very closely due to discrepancies. I have requested my payments be double checked and certified ( XX/XX/XXXX, XXXX of XXXX and XXXX of XXXX ) and received information that I was on the correct plan, and I was on track to complete payments by late XXXX/earlyXXXX. I had believed I would have had these paid off much earlier, but certification and appropriate payment plans have been difficult to obtain resulting in delays. I will review a few of the double checks I have done in attempts to pay off this loan through PLSF- I have several more instances if need.
In XXXX of XXXX my payments were reviewed through the PLSF application process, and at that time I had 55 payments. In XXXX of XXXX, 23 additional override payments were added ( documentation available ) and I have made 42 payments since that time for a total of 120 payments.
In XXXX of XXXX I requested through PSLF paperwork the number of qualifying payments, and in XXXX of XXXX 107 payments were counted for a payoff date of XX/XX/XXXX.
In XXXX of XXXX I submitted PSLF paperwork to check the number of payments had payments reviewed ( case number XXXX ) and my payments were at 107 in XXXX of XXXX. I have made 13 payments from the XX/XX/XXXX on- dates this certification covered were Pre XX/XX/XXXX, and submitted the employment certification form as the letter ( see attached ) as requested, totaling 120 payments as of XX/XX/XXXX. FedLoan sent me a letter suggesting I apply for PSFL as I had made the120 payments in XXXX of XXXX.
When I applied ( XX/XX/XXXX ) for PLSF I had records of 120 payments. My payments were recalculated ( XX/XX/XXXX ) and 35 payments were deleted that had be counted and certified by Fedloan at earlier dates. Details on the recalculation have not yet been given. Current paperwork states I have 85 payments, and my PLSF application was denied.
I have been told by Fedloan servicing that tracking appropriate payments is not their job, and that discrepancies in tracking from former loan servicers are also not their responsibility and I needed to contact them ( documentation available ).
Today I spoke to emp # XXXX at FedLoan who stated many of payments did not count as they had not been certified until this time ; my certification was just for employment purposes and that payments are not checked until PSLF was submitted. This is particularly frustrating as I have repeatedly asked for my payments to be checked ( application, email, phone call ). I have documentation with submitted PSLF applications that have overall payments at higher numbers than currently calculated. I tried to explain the above but was not able to get through to anyone who would deviate from the above payments were now calculated correctly, and former calculations were inaccurate, or numbers provided on paperwork were not representations of actual checked payments.
I believe it is inappropriate and financially harmful to people to give them incorrect or misleading information. If I had known how may loans would have been handled over the past years I would have independently refinanced at a much lower rate and greatly regret I did not do so. I believed the PLSF would be beneficial, and it has not been due to the many delays and recounts of payments.
I have many letters stating the # of payments over the years leading up to 120 payments and multiple reviews on these payments. If these reviews are inaccurate, then it is impossible for someone to check to see if they are in an appropriate plan. It should not be the responsibility of the loan holder to pay ( with interest ) for the inaccurate reporting of the loan servicer. These letters and confirmations should not be given if they are not accurate, and Fedloan servicing should be held accountable for the information they are giving. Documentation is available upon request for all dates and information. Please let me know you have received this correspondence and if you need any further information.
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02/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My complaint is against XXXX XXXX XXXX, AES and FedLoan Servicing. I believe I should be granted PSLF ( or TEPSLF ) right now, with a refund for years of payments overpaid. I have made regular payments on my student loans since XXXX, and have been employed by a PSLF- eligible employer all these years. I have been on an income-based repayment program since XX/XX/XXXX. My loans are currently in an IBR/PSLF with FedLoan Servicing but they say I won't be eligible for forgiveness til XX/XX/XXXX. ( The paperwork actually says XX/XX/XXXX because the system is not " counting '' the COVD-excused payments in paper correspondence though the customer service agents say that will be corrected ). At any rate, let me explain why I should be forgiven right now : I received my PhD in XXXX and began repaying my loans, which were over {$110000.00}. In XX/XX/XXXX my loans were transferred from XXXX XXXX XXXX to AES and set up on Direct Debit. Not long after the transfer, I talked to someone at AES to ask about IBR and PSLF, options I had not pursued before because I did not know about them til a colleague told me about it. The person at AES said " sure! we can do that! '' I got set up for IBR around XX/XX/XXXX and thought I was good to go.
I recertified for IBR every year and in XX/XX/XXXX I called just to check in about IBR and the PSLF. Much to my dismay I was then told that my 2 years of IBR payments were NOT counting toward PSLF because I had been given incorrect info by the AES loan person 2 years prior. ( I have since learned this was a common shady practice at the time so that lending companies would not see all their loans go away to different companies ). AES told me my loan was a FFELP and not a Direct Loan and that I could shift to a Direct Loan but I would lose those 2 years of payments ( not to mention all the payments since XXXX when the program started ). This was the first I had heard of any of this! At that point I did the only thing I could : I consolidated my FFELP to Direct Loans, which shifted my loans from AES to FedLoan Servicing, which is where they are now. I pay on time and certify for IBR and PSLF every year. ( Currently of course, I am not paying due to COVID relief, but those months are supposed to still " count '' as if paid ).
FedLoan servicing tells me every year ( because I ask every year ) that they can't count anything prior to XXXX because that's when my loans become Direct Loans and were shifted to them. They say my loans will be forgiven around XX/XX/XXXX. The principal of my loans, even after 20 years of payment, is still over $ XXXX despite the fact that all these loan payments have negatively impacted my family 's life and my ability to save or invest. ( XXXX XXXX at state universities don't get paid much ). So all those payments ( made with difficulty ) were just money down the toilet. Meanwhile, I have probably paid my debt twice over.
I am XXXX XXXX XXXX and need to save for retirement. I want this monkey off my back. So I ask for the following : 1. I want my loans forgiven now, under PSLF. 2. I want AES to be held accountable for the bad instructions they gave me in XX/XX/XXXX when I asked to get into the PSLF program -- instructions that cost me 2 years of payments, if not more. 3. I also want both XXXX XXXX and AES to be accountable for being negligent -- for not telling me that IBR and PSLF were options -- I should not have had to find that out on my own. 4. I want FedLoan Servicing to be accountable for the fact that ever since COVID relief has excused borrowers from paying, the date of forgiveness has not been accurate. forgiveness date on statements keeps moving forward, as if the COVID-forgiven payments don't count, when they do. This is very anxiety-producing and confusing.
I hear that the government is now helping people like me who have been paying for many years into a loan that is in some way " not the right kind of loan '' for PSLF. Please help me right this wrong and help me get my loans forgiven right now.
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02/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been paying off my loans based on the income based repayment ( IBR ) plan for more than 10 years. My loan servicer has been changed 4 times prior to being transferred finally to MyFedLoan as per my request in XX/XX/XXXX. Previously, all servicers were changed without my approval/request nor warning. My previous loan servicers are as follows : XXXX XXXX XXXXXX/XX/XXXX - XX/XX/XXXX ; XXXX XX/XX/XXXX - XX/XX/XXXX ; XXXX XXXXXX/XX/XXXX - XX/XX/XXXX ; XXXX XX/XX/XXXX - XX/XX/XXXX. I have records of all previous servicers from XXXX and the amount paid during the times with each, but not the specific bills my new servicer ( MyFedLoan ) references in their counts of my loans.
Recently, I requested transfer of my loans in XX/XX/XXXX, as I was coming up on the necessary 120 payments for the public service loan forgiveness ( PSLF ) program. It took approximately 6 months for this request to be completed and in XX/XX/XXXX my loans were transferred. Upon transfer to MyFedLoan, I realized many loan payments were missing, labeled ineligible due to you do not have a bill due for this payment period ( previously stated no bill ) and/or not reviewed at all. I should note, I did in fact receive bills monthly for all of these payment labeled you do not have a bill due for this payment period, as I would not have made payments otherwise. I was never on an automatic payment plan. I also complied with the yearly income recertification information with all servicers.
I have called MyFedLoan numerous times since XX/XX/XXXX, and each time have been given different information by the agent or different suggestions on which actions I should take next to rectify this issue/clarify the issue. Many agents can not even clarify what " no bill '' or you do not have a bill due for this payment period actually means or why payments are ineligible.
Now, according to the last 3 agents, I am under treasurer review and they are unable to fully comment on my account. The last agent suggested I upload any information from my previous servicers, which I completed. One even suggested I upload 10 years of bank statements to prove payment, which I will happily do if this would truly help. I uploaded the manual count I requested from XXXX prior to the transfer of my loans in XX/XX/XXXX, which shows I have completed 117 payments as of XX/XX/XXXX. Initially I was told a treasurer review would be quick since I was technically close to the 120 payments, yet the last agent I spoke to stated this could take 6-12 months to be completed.
In addition to this, agents have told me I have many periods of forbearance listed on my account. A few of these I understand are from when my servicer was switched but many are not and were not approved or requested by me either.
As I continue to check my account, I have now seen some previous payments which were listed as eligible are now not, without explanation or notification. I have also received concerning information from the last agent I spoke to asking if I " wanted to set up an online account '' which I already have had for months. When asked what he meant, he stated it was likely a " computer issue '' that he could not see my account and not to worry about my information being mishandled.
At this point I do not know when my treasurer review will be completed and/or what that all entails. Communication of changes has been poor. Explanations of my account when I ask specific questions are met with uncertainty or different explanations by different agents. One agent stated he knows the process is confusing and at times is even confused himself - how can I possibly be sure I am receiving correct information if an agent says this to me, or be reassured that my account is accurately being handled correctly. This process is becoming frustrating and infuriating as I have completed all necessary payments and steps for this program, which was originally developed to help those who work for non-profit agencies in order to help with loan repayment.
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05/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
I 'm currently enrolled in the Public Student Loan Forgiveness Program with Fedloan Servicing. Each year I submit income and employment verification. Fedloan Servicing sent me a letter dated XXXX/XXXX/XXXX stating " We must receive your application by XXXX/XXXX/XXXX. If we do not receive your application within 10 days of this date, payment will increase to {$530.00}, first due on XXXX/XXXX/XXXX. '' On XXXX/XXXX/XXXX, I faxed employment and income verification to ( XXXX ) XXXX. I have a copy of my fax transmittal sheet confirming that all XXXX pages were successfully sent. They sent me a letter dated XXXX/XXXX/XXXX stating " We reviewed your Income-Driven Repayment ( IDR ) plan form and denied your request for the following reasons. MISSING INFORMATION : We are unable to process your request since we did not receive all required pages of your form. Please make sure you fully complete and return the first XXXX pages of the form with any required documentation. Pages XXXX through XXXX can be kept for your records. If you prefer, you can apply online at StudentLoans.gov. '' They then sent me a letter dated XXXX/XXXX/XXXX, stating that my payment was increased to {$530.00}. I contacted their office and spoke to XXXX ( employee ID XXXX ). XXXX stated that they received all pages of my fax except for the first XXXX pages. He also confirmed that he received my pay stubs from my employer and that my pay stubs were sufficient for income verification as I had not yet filed my income taxes and therefore did n't have tax documents to send. He told me to re-fax the first XXXX pages and he would put a rush on the application. On XXXX/XXXX/XXXX, I re-faxed the requested documentation. XXXX never did put the rush on processing my application as he stated. Fedloan Servicing then sent me a letter dated XXXX/XXXX/XXXX stating " We reviewed your Income-Driven Repayment ( IDR ) plan form and denied your request for the following reasons.MISSING INFORMATION - SUPPORTING DOCUMENTATION NEEDED : To continue processing your request, please provide a copy of your most recently filed federal income tax return ( both sides if you filed Form XXXX or Form XXXX ) or tax transcript. If you filed your taxes electronically, please print a copy and send it to us within 30 days and we will continue processing your request. This was sent to me after XXXX told me that the paystubs were sufficient and two months after I originally submitted my re certification / income documents on XXXX/XXXX/XXXX. By this time I had filed my taxes and so I faxed the requested documentation to ( XXXX ) XXXX. I then received a letter dated XXXX/XXXX/XXXX stating " We reviewed your Income-Driven Repayment ( IDR ) plan form and denied your request for the following reasons.MISSING INFORMATION : We are unable to process your request since your application arrived damaged and/or illegible.
The easiest way to reapply is online at StudentLoans.gov. If you prefer, complete and return the enclosed form with all required documents. I again contacted Fedloan Servicing and this time spoke to a supervisor. He was able to read the tax documents that I submitted and also reviewed the paystubs that I previously submitted and had the re-certification processed. They sent me a letter dated XXXX/XXXX/XXXX stating " {$110.00} which is first due on XXXX/XXXX/XXXX. Your new monthly payment amount is effective for all payments due between XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. You are still responsible for any payments due before XXXX/XXXX/XXXX. About 3 months prior to XXXX/XXXX/XXXX, we will send you notification letting you know that you are due to recertify ( complete a new application and provide updated income documentation ). If you do not recertify or you no longer have a partial financial hardship ( PFH ), your payment amount will be {$530.00}. I feel that the payment for XX/XX/XXXX should be adjusted as I submitted the paperwork prior to the due date and they had all the needed information long before XX/XX/XXXX.
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05/15/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XX/XX/2018 Dear XXXX XXXX XXXX XXXX ( to Manager Supervisor and/or other Decision Maker please ) Reference loan # XXXX for XXXX XXXX XXXX I write to request the removal of two ( 2 ) 90 day late reports on my credit report that XXXX XXXX XXXX agency put on all three credit bureau reports this past month.
I did not know this repayment plan had started until I was notified by XXXX XXXX into my current email address ( which you now have when I spoke with this department after arranging the forebearance on this account. ) that there two ( 2 ) 90-120 late payments that had been attached to my credit.
I have not had access to the email address this Dept said was being billed for these 2 loans for more than 2 years.
I was completely unaware that these loan repayment plans had begun. My daughter took a job overseas right after gruaduation, therefore, our communication has been limited. I did not even know that her repayment schedule had started.
I live in the same address ( 11 years ) so ANY piece of mail either at start of repayment period or ANY time during this 90-120 day period you claim I was late would have been responded to in a timely and responsible way, as this is how I manage all of my finances. EVERY SINGLE one of my credit accounts are 100 % current except for these two ( 2 ) 90-120 day late payments this servicing agency attached to my credit. I would NEVER ignore any debt I have to repay.
It is very unreasonable to expect that I recall in the many pages of loan documents attached to these loans agreed to so many years ago contained an agreement to " paperless billing. '' And I would have had to remember the email address situation.
Why was the FIRST AND ONLY late notice report to credit bureaus these 2 so very derogatory 90-120 day late pays that virtually destroyed my credit rating. Why couldn't this company send one piece of mail to my home address?
This heavy handed " billing '' practice of subjecting my credit to a more than 100 point decline with these " seriously late '' payments 90-120 days is unfair and has so negatively impacted my credit and life.
My car was totaled 2 months ago. It was older and all paid for and insured, but the insurance will not cover the cost of a replacement car. I need to finance the balance and now I'm in a terrible place because of THIS problem alone. A person 's credit is no unimportant matter and the placement of these 2 so derogatory late pays has had such serious consequences on my life right now.
Although I see the reporting is showing the current status because of the forebearance, the overall score is only minimally improved. It will be many many months before I get back where I was before this fed loan incident. And I need transportation now.
Please remove these two ( 2 ) 90-120 day late reports from all three bureaus. It is unfair to hit my credit so badly. I didn't know the loan repay had started because I had no access to that old email address and this agency did not send any written bill, for current payment or any late payment, to my home address. Also, to hit my credit out of the blue with two ( 2 ) 90-120 day lates is so unfair and heavyhanded that they should be removed completely.
Please respond to my letter as soon as possible.
Thank you, XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXX, Va XXXX XXXX XXXX Hello, this is a copy of the correspondence I sent that has been received by XXXX XXXX XXXX XXXX company with no action taken and the online dispute was rejected leaving these 2 seriously derogatory credit reports of 90-120 days late which has virtually destroyed my credit score.
The company never sent ONE piece of mail to my home address where I have lived for XXXX years.
The company did not report 30 day or 60 day but went right to 90-120 day derogatory info as first credit reporting about these accounts.
As I monitor my credit, had they responsibly reported, I would have resolved this simple clerical issue immediately as I did ONLY when I became aware.
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04/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am registered with the PSLF program for a portion of my loans. In XX/XX/XXXX, I requested with Fedloan that my repayment plan be changed from IBR to REPAYE for the loans that qualified for the latter plan ( the same loans, incidentally, that qualify for PSLF ). The request was made by phone ; I was told I would need to make a {$5.00} forbearance payment. Shortly thereafter, I received a bill for {$4.00} and instructions that this was my required " forbearance payment '' and I needed to make my payment between XX/XX/XXXX and XX/XX/XXXX, which I did. Instead of getting a bill for a reduced payment in XX/XX/XXXX, I received a bill for {$2000.00}. When I called, I was told that I was {$0.00} short on the forbearance payment. I was instructed to make a payment of at least {$0.00} and all would be well. I immediately made a payment of {$1.00} and, at the suggestion of the representative, de-authorized direct debit for XX/XX/XXXX. A week later, I was again told all was well, and my repayment plan transfer was being processed. XX/XX/XXXX approaced ; I call again. Come to find that, in fact, my request is not being processed, and I need to do the whole repayment plan request all over again and put my account into forbearance in order to " XXXX-out '' the " missed '' {$2000.00} payment which remained on my balance from XX/XX/XXXX. I did the forbearance, being presented with no other option. I call again in XX/XX/XXXX. Come to find that my second repayment plan transfer request can not be processed because the account is in forbearance. I ask for a supervisor, who acknowledges that big mistakes have been made with my account, and my account is placed into an elevated review and into another forbearance. Around XX/XX/XXXX I call again to follow up on the review. I am informed as follows : whoever calculated my repayment amount did so incorrectly. The supervisor recalculated it and gave me my total repayment amount and finally finished transferring the loans that qualified for REPAYE into that plan. I requested an override so that I could make qualifying payment for XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX for the PSLF. The supervisor informs me that she has put in that request. I call yet again to follow up on the override request. I inform that supervisor that I was able to make a PSLF qualifying payment for the month of XX/XX/XXXX and was no longer seeking an override for that month. I make repeated follow-up calls. On XX/XX/XXXX, a supervisor informed me that corrections needed to be made to my request because the initial override request included an incorrect date of " XX/XX/XXXX. '' This supervisor also told me, that " FedLoan Financial Department '' was responsible for reviewing overrides and not an outside agency. I was assured that corrections were made. Last week on XXXX, I call again. I am told that there is nothing Fedloan can do about the review taking over 60 days because these requests are review by the DOE not the aforementioned " Financial Department. '' I ask if I can see what the override request says since there have been so many instances of misinformation and I want to know what exactly has been sent to the DOE. I am told that is not possible and I just have to trust FedLoan. I ask said supervisor to tell me, verbally, what exactly has been sent to the DOE. I find that the corrections regarding the typo on the XX/XX/XXXX payment request has not been sent to the DOE. I was promised an email confirmation of the contents of the XX/XX/XXXX conversation, which was never sent to me. During the many calls to Fedloan, I was repeatedly lied to and misled. I was also informed by several different employees that the {$4.00} " glitch '' was a known, recurring glitch, and that the DOE, although aware of this glitch had not accepted good faith payments. I was also told that I can not contact the responsible DOE dept. directly and if FedLoan provides misinformation to them regarding my request, there 's nothing that I can do.
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10/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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On XXXX XXXX, XXXX, I entered into an Agreement with XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX Tx XXXX TO REHABILITATE MY DEFAULTED STUDENT LOANS, TOTAL TO {$5900.00}. My agreement with XXXX XXXX XXXX XXXX was for {$5.00} monthly Automatically debited payments from my checking account with XXXX Bank FOR THE PERIOD OF 12 MONTHS. I regularly paid my defaulted student loans as hoping to complete the Rehabilitation Program in XXXX XXXX. Honestly, I defaulted my student loans because I was ill for a long time and had no income at all for years. XXXX XXXX XXXX XXXX had my cellphone and regularly was calling me even if I paid on time my student loans. I WAS NEVER TOLD OR EMAILED BY XXXX XXXX XXXX XXXX THAT THEY WILL TRANSFER MY STUDENT LOANS IN REHABILITATION TO THE U.S DEPARTMENT OF EDUCATION on XXXX XXXX, XXXX. According to XXXX XXXX XXXX XXXX XXXX or " How student loan rehabilitation works : You must make nine consecutive, voluntary, agreed-upon monthly payments that are received within a 10-month period ''. IN MY EIGHT ( 8 ) MONTH OF REPAYMENT, U.S. DEPARMTNET OF EDUCATION NATIONAL PAYMENT CENTER XXXX XXXX XXXX XXXX GA XXXX APPEARED TO BE A HOLDER OF MY LOANS AND SENT ME A BILL THAT I OWE THE U.S. DEPARTAMENT OF EDUCATION {$10.00} or two months bills for my Student Loans. At the same time XXXX XXXX XXXX has had a permission to Automatically Debit my XXXX Bank Account as I was in a contract to rehabilitate my student loans with them. I moved to a new address, and receive a Welcome to XXXX SERIVICING letter dated XXXX XXXX by the U.S. Department of Education. Such letter came one ( 1 ) month after U.S. Department of Education sent me a bill " A Debt collector bill for {$10.00} '' payment due date XXXX XXXX, XXXX. THERE WERE NO EXPLANTION TO WHY I HAD TO BE TRANSFERED TO THE XXXX XXXX XXXX FROM THE XXXX XXXX XXXX XXXX XXXX XXXX STILL HAD MY AUTHORIZATION TO AUTOMATICALLY DEBIT MY XXXX ACCOUNT. I was very appalled and confused, not realizing the GAMES THE XXXX XXXX XXXX AND THE XXXX XXXX XXXX ARE PLAYING TO MAKE ME TO DEFAULT MY STUDENT LOANS THAT I REGULARLY WAS PAYING TO THE XXXX XXXX XXXX. ON XXXX XXXX, XXXX THE XXXX XXXX XXXX sent me a Payment summary total {$10.00} due by XXXX XXXX, XXXX. I called the FedLoan Servicing, and ask my mother to help me to communicate with them the message that FedLoan Servicing placed me in involuntary DEFAULT without my knowledge or notifying me about such interruption of my Rehabilitation Program. My mother spoke with XXXX, the supervisor, ID XXXX, since I wanted to make a {$10.00} payment toward my bill ( s ) with my XXXX bank debit card, which otherwise I used for Automatic Payments with XXXX XXXX XXXX Two XXXX customer service representatives gave us a conflicting messages : the first would take a debit card payment ; the second we were transferred refused and wanted my bank account. Then we spoke to XXXX, ID XXXX, and HE EVEN PROSEED FURTHER TO ARGUE WITH ME AND ASKED ME TO INCREASE THE MONTLY PAYMENT TO {$52.00}. We also were told that regardless, ON MY CREDIT REPORT I WILL BE REPORTED AS DEFAULTED. My mother was very upset. Not only my rehabilitation program was interrupted, but FEDLOANS Servicing PURPOUSLY defaulted my student loans. All was not my DEFAULT BUT DONE with hidden games between FedLoans and XXXX XXXX XXXX. My mother objected and stated that we called to make a payment on time XXXX due XXXX/XXXX/XXXX ), instead I was made accountable and pressed to increased my monthly payment by a FEDLoans supervisor and told that my CREDIT will be affected negatively. I DISAGREED! MY REHABILITATION AGREEMENT ( DISCLOSURE ) WAS SIGNED ON XXXX/XXXX/XXXX FOR THE PERIOD OF 10 MONTHS OR UP TO END OF XXXX. I HAD MY AUTHOMATIC PAYMENTS SCHEDULED. AND ALL WAS DEFAULTED BY THE AIM OF THE FEDLOANS TO DEFAULT MY STUDENT LOANS. THIS IS VERY DISCRIMINATORY/RETALIATORY WAY OF ONCE MORE MAKE STUDENTS DEFAULT THEIR LOANS PRESSING THEM FOR HIGHER PAYMENTS THAN THE AGREED. I MADE A PAYMENT conf. # XXXX.
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02/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have paid the student loan in full when I signed the promissory note, the promissory note is treated the same as cash and PHEAA made me the trustee the minute they sent e coupons to repay ( pay again ) for a loan that I already funded with my signature. They double dipped and got paid twice as i paid out of pocket using debt instruments ( checks, federal notes, money orders ). I am requesting the full receipt so that I can properly file taxes.
From : The Office of Executor- the XXXX XXXX : XXXX , Estate. ( Recipient ) RE : Request 1099-OIDs Collateral Interest Income Withholding Under Internal Revenue Service ( hereafter, IRS ) Regulations, policies, instructions and publications, you, XXXX XXXX, Chief Executor Officer/Trustee, is require on demand and notice to file 1099-OID Interest Income Withholding and give to Estates authorized representative/requesting person, the recipient copy.
The details for reporting Original Issued Discounts ( OID ) / Security Interest Income are provided for the Business/Bank Association in the following Regulations and Publications : IRS Instructions Publications a. Codes of Federal Regulation : 26 CFR 1.1671-5 ( c ) & ( d ) Reporting for widely held fixed investment trusts ( WHFIT ), b. Publication : General Instruction for Forms 1099, 1098, 5498 & W-2g Section M Statements to Recipients ( Borrower, Debtors, Donors, Insured 's, Participants, Payer/Borrowers, Policyholders, Students, Transferors, or Winners on Certain Forms ).
c. Publication : 1212 OIDs, page 7, Nominees d. Publication : Instructions for Forms 1099-INT & 1099-OID Specific Instructions for Form 1099-OID. Section OID : Reporting OID TITLE 12 USC 412 : COLLATERAL REQUIRED IS OID REDEEMABLE Under the Federal Reserve Act of 1913, banks members/associations via Federal Reserve Banks and the Treasurer of the United States in trust is holding our original signed bonds ( Title 18 USC 8 : obligations of the U.S. ) as collateral. Therefore, the Security Interest is reported as taxable Federal Withholding to be filed as gross interest income, Tax Class 5 ( IRM 6209, Section 2 ).
Below procedures performed on Debt Instruments ( 18 USC 8 ) by Association/bank : Emergency Banking Act, 73rd Congress, session I, Chapter 1, Title IV Sec. 401.
Sec. 401. The Sixth paragraph of Section 18 of the Federal Reserve Act ( 1913 ) is amended to read as follows : " Upon the deposit with the Treasurer of the United States, ( a ) of any direct obligations of the United States or ( b ) on any notes, drafts, bills of exchange, or bankers ' acceptances acquired under the provisions of the Act, any Federal reserve bank making such deposit in the manner prescribed by the Secretary of the Treasury shall be entitled to receive from the Comptroller of the Currency circulating notes in blank, duly registered and countersigned. When such circulating notes are issued against the security of obligations of the United States, the amount of such circulating notes shall be equal to the face value of the direct obligations of the United States so deposited as security ; and, when issued against the security of notes, drafts, bills of exchange and bankers ' acceptances acquired under the provisions of this Act, the amount thereof shall be equal to not more than 90 per cent of the estimated value of such notes, drafts, bills of exchange and bankers ' acceptances so deposited as security. '' Penalties for not filing Redeeming Notes on Demand and Notice : a. Statutes at Large, Volume 13 pages 113, Sec 46 thru 50 - fail to redeem circulating notes upon demand notice. Public Notary to protest with Comptroller of the Currency for associations penalties.
b. 18 USC 1621 Perjury generally With that said, XXXX XXXX CFO/Trustee, please respond within 14 days from the date of this letter.
If any of the procedures and/or laws above is incorrect then note the deficiency and submit changes with Codes, Slip laws or Statutes at large as evidence of correctness.
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09/07/2018 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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AES is illegally harassing me on the basis of loans being less than 60 days past due. I have sent them correspondence electronically warning them that I do not wish to be contacted more than necessary, if at all. In addition to this, I also get letter correspondence sent in the mail excessively. The current balance on the account includes 3 months of payments ( {$540.00} ), 2 of which are past due ( {$360.00} ). 2 months of payments will be paid as of XX/XX/XXXX ( {$360.00} ), and this payment is currently scheduled, however I continue to get repeated phone calls disrupting my daily routine. Even if lenders require that contact be made in the event of delinquency, if AES does not obey the law over an agreement between a borrower and lender, then AES should be fined damages for breaking federal and/or state law.
I'm not going to tolerate this behavior any longer. I've been speaking to litigators, and they are advising me that I have the right to force AES to stop contacting me on a more than usual basis. This also includes making contact with all cosigners.
Some additional problems with AES continue to surface and can easily be found all over the web. This should give the CFPB some insight into how deceptive and sinister this company is.
Here are a few complaints : ***1*** American Education Services , AES, has terrible customer service. After a customer service representative told me erroneous information about a modified graduate repayment system ( MGRS ) that it would A ) not use forbearance time, and B ) bring the account current and not make another payment due for 2 months I immediately received a bill due in two weeks ( not two months ). I called AES 13 times, and sent them an email which they assured they would respond to within 48 hours. They NEVER did, when I finally reached them via phone they denied everything and said it was my fault for delinquency. They customer service rep eventually hung up on my telling me he did not care about the inconsistencies within the company and about the companies reputation because all that mattered was that I repaid my loan because I borrowed the money.
***2*** Three times I have sent in advance payments for my loans which will pay off the loan. I had Unsub and Subsidized loans. Every time, they applied the payments incorrectly and spread the payment throughout ALL THE LOANS INSTEAD OF TARGETING THE HIGH INTEREST LOANS.
I specified how I wanted payments to be applied very clearly.
They are not honest.
***3*** We took a student loan for our daughter over 10 years ago and started paying on a {$13.00}, XXXX loan. We have been paying on this loan since XXXX with a brief respite because our daughter went back to college. Of all these years of paying on this loan we still owe these bandits over {$10.00}, XXXX. I've even paid additional money on the principle which they do not apply to principle. Also they finally sent me a transaction list and some months 90 to 100 percent of the payment goes to interest. I'm not sure where to go with this information. I can't imagine buying a car for {$13.00}, XXXX and taking 20 years to pay it off! These loans are set up to make students fail unless they can pay off in a lump sum some how. If we'd have known more about this company we would have looked elsewhere!
***4*** I am on social security XXXX and do not remember co-signing a loan for my son. These people are worse than the XXXX. They are causing me all kinds of health issues. I tried helping my son by paying over 7 years at XXXX a month. The loan has now exceeded the amount of the original loan. It is like pouring money in a sand hole. It never stops. Is there anyone or anyhow to get help. I think this is despicable. Immigrants get free education and we get the shaft. Is there any way out of this mess? Our country wants educated people, but they will never outlive these horrid loans. I am at a loss. Has anyone ever figured a way out of this mess? Please let me know.
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04/24/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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My Father co-signed for a Student Loan in XX/XX/XXXX. The loan was via XXXX back, but was serviced through XXXX XXXX ( XXXX ). The exact loan amount borrowed was {$3300.00}. The terms and conditions of this loan was 120 payments at {$51.00}, so that the amount paid back for the borrowed funds was {$6100.00} over the course of 10 years per the promisary note ( see attached ). XXXX XXXX never had the correct borrowed loan amount from the start. XXXX XXXX stated that the original loan amount was {$6600.00}, which is completely false via the attached promisary note. XXXX XXXX basically doubled the original borrowed amount and added lots of interest to an amount that was never actually borrowed in the first place. XXXX XXXX increased my original loan amount by {$2800.00} without legal ground. I have been scammed by XXXX XXXX into paying thousand and thousands of unaccounted monies towards a loan, in which I only borrowed {$3300.00}.
To make matters even worse, I have attached proof that for several years ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ) several of the payments that I made were not even being applied to the balance. My payments were never applied to the principal, or the interest. My balance remained the same for YEARS because XXXX XXXX neglected to apply my payments properly. So I have over payed a ridiculous amount of money, on a falsified borrowed amount. Furthermore, for all of those years..I was forced to pay high interest on a bogus loan amount, and they were not applying my payments to the balance FOR YEARS. ( Attached is proof that my account balance remained the same for years ). Several of the attached documents you will see indicate that the original loan amount was {$3300.00} ... NOT {$6600.00}.
I also have attached my credit report to prove that I have never had a late payment while paying this loan. The credit report shows that they were advised that the terms of this loan was 240 months with the original amount of {$6600.00}. This is completely FALSE, via the promisary note, along with other statements that show the agreement was made to be 120 payments at {$51.00} for 10 years ... with a total pay back amount of {$6100.00}.
The repayment schedule ( see attached ) is more proof that the original loan amount was {$3300.00} and NOT {$6600.00} XX/XX/XXXX, I was advised that my loan was outsourced to AES ( American Education Services ). I did n't think anything could get worse, but it did. AES doubled my payment from {$56.00} to {$110.00}. XXXX with no warning. I called AES and I was told that I would have to pay {$110.00} until the loan is payed off in the year XX/XX/XXXX. The representative also stated that they had to go back and review all of my payment history, and determined that they had to " double my loan in order to make sure I had it paid off in the agreed amount of time ''. That is when I realized something was truly wrong. This was the turning point for me, and I demanded my promisary note and proof of payments made since XX/XX/XXXX ( see attached ). AES continued to send me a bunch of nonsense regarding a " deferment '' and a " forbearance '' on my loan ... none of which I initiated. XX/XX/XXXX, AES finally sends me a letter advising my of an increased rate. ( A little too late ) I called AES several times to resolve this issue, and was treated with nothing but disrespect.
I decided the best thing to do was to cash in my XXXX and pay off this loan, so that I could dispute it. I did not want to dispute this loan while still open, because I do not trust AES. The fact they admitted that they " reviewed my payment history '' ..clearly they saw something wrong! Instead of doing the right thing ... AES went along with it and got greedy and doubled my payments. I hold AES even more responsible for this mess than XXXX XXXX. I have attached proof of payment, along with the paid in full letter. If my calculations are correct, I have overpayed on this loan by close to {$9000.00}.
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04/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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On XX/XX/XXXX, letter received time to recertify under the Income-Based Repayment ( IBR ) plan and that the application must be received by XX/XX/XXXX. I submitted the required online application XX/XX/XXXX. A letter dated XX/XX/XXXX indicated I was denied for IBR because it was not time to recalculate my payment and they would notify me when it is time to submit my annual recertification documentation. I called on XX/XX/XXXX and was told that my IBR recalculation was denied due to a processor error indicating that they were waiting on documentation which was incorrect they had everything and that it would immediately be reprocessed. Another letter dated XX/XX/XXXX stated that because I did n't recertify annually that my IBR payment would be increasing to $ XXXX/mth with the first payment to be made on XX/XX/XXXX. I called the day I received the letter 2/8/17 and spoke with XXXX id no. XXXX.XXXX had to do research and he found out that there was conflicting information in the system. One part was saying it is time to re-certify because you have to do so every 12 months by law, however, because whoever processed the IBR plan made it for a 16 mth period and not a 12 mth period another part of the system indicated it was n't time to reapply because I still had 4mth to go on the existing payment plan. He indicated to be safe just resubmit my IBR application and everything should be taken care of. I resubmitted the same day XX/XX/XXXX.A letter dated XX/XX/XXXX indicated that I was approved for IBR and my new payment would be {$490.00} starting XX/XX/XXXX. Another letter dated XX/XX/XXXX was received that says that they approved an administrative forbearance on my loans and that they would send any notification of any interest that accrues and if you do n't pay it the interest will be capitalized. Another letter dated XX/XX/XXXX indicates that the interest amount of {$760.00} is due on the loan. An administrative forebearance had to be processed because they incorrectly denied my IBR application as not time to apply due to servicing error above. I called and spoke with XXXX # XXXX and she indicated this was an error and she would submit to management to review the interest capitalization and get that taken off since it was not my error and it was a servicing error that caused the issue. On XX/XX/XXXX a letter cam that indicates because I did n't pay the interest bill of {$760.00} that if I did n't remit the outstanding interest payment I was consenting to the capitalized interest. On XX/XX/XXXX, I made my IBR payment of {$490.00} which was due on XX/XX/XXXX. The Monthly Billing Statement dated XX/XX/XXXX was received which indicates on XX/XX/XXXX I made the payment of {$490.00}, however that I was {$490.00} past due and that my current payment due was {$490.00} with a total due on XX/XX/XXXX of {$990.00}. The back of the page indicates that the payment I made on XX/XX/XXXX towards my IBR plan was applied to Interest and that I was past due. On XX/XX/XXXX, I called to follow up about the fact that it says I am past due even though I timely made my payment towards the IBR plan and that it was applied wrong as well as to follow up on the Interest capitalization review by management. I spoke with a XXXX # XXXX which indicated that the interest capitalization had been submitted and it was just waiting to get back and it should take 7 - 10 business days. I indicated my concern for credit reporting agency since it shows up that I am past due. On XX/XX/XXXX, I received an email indicating that my request to review the interest capitalization was submitted on XX/XX/XXXX, but the process was still being reviewed. on XX/XX/XXXX a transaction log from the FedLoanServicing website indicates on XX/XX/XXXX Interest capitalization of {$15000.00} was added on my loan with no documentation supporting it increasing my loan balance form {$120000.00} to {$140000.00}. On XX/XX/XXXX there is the entry for the Interest Cap of {$760.00}.
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06/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In XXXX 2016, I submitted an application for the REPAYE repayment plan. As a part of that application, I elected to pay a one-month reduced payment forbearance, rather than making a standard payment, before entering REPAYE. I was previously on an income-based repayment plan. Several months went by before any action was taken on my account. In XXXX, I was contacted by a borrower advocate on behalf of a complaint my husband had filed due to similar issues with his request for a new repayment plan. Given the issues that I was also having, I emailed the advocate and detailed the length of time my REPAYE application had been pending with no action. The very next day, on XXXX XXXX, 2016, a forbearance was placed on my account beginning XXXX/XXXX/2016 and ending XXXX/XXXX/2016. In addition, I received a second letter also dated XXXX XXXX, 2016, indicating that my one-month reduced payment forbearance of {$100.00} had been approved. I believe the only reason any progress was made on my account was due to the intervention of the borrower advocate. The Reduced Payment Forbearance was in effect from XXXX/XXXX/16 to XXXX/XXXX/16. As a result, I made a {$100.00} payment on XXXX/XXXX/16 to satisfy that obligation. I then received a statement on XXXX/XXXX/16 indicating that I owed the {$100.00} on or before XXXX/XXXX/16. I subsequently called Fedloan, my servicer, to speak to someone about why my payment did not count, given that it was made in the forbearance period. I spoke with a supervisor who assured me that the payment should count since it was made in the forbearance period and would be taken care of administratively on Fedloan 's end. That issue has never been resolved. The {$100.00} continues to show as due an owing. I called again on XXXX, the due date for the {$100.00} payment as the payment continued to show as due and owing. I spoke to a representative who agreed that I did not owe and additional {$100.00} and was not sure why the matter had not be taken care of. She referred my account back for review that day. I expressed my discomfort about the fact that my account continued to show that I owed {$100.00} and that the date of the call was the due date for that payment. I was reassured that I did not need to make an additional payment and the situation would be rectified. On XXXX/XXXX/16, I received a billing statement which indicated that I owed an additional {$100.00}. It acknowledges a payment received on XXXX, but nonetheless indicated that I now owed {$200.00} on or before XXXX/XXXX/16. I do not know where the additional {$100.00} charge came from. I called Fedloan to inquire and a representative simply told me that she did not know what I was talking about and did not show a {$200.00} charge on my account. Despite this fact, I entered REPAYE and made my first payment under the new plan on XXXX/XXXX/16. I called again on XXXX to inquire about this {$200.00} payment that showed as due and owing on that day. The representative told me I could enter a " post-dated '' forbearance through XXXX to try and " cancel out this payment '' or I could be referred back for review but that would take several days and my account would continue to show as delinquent in the mean time. I repeatedly asked for clarification about how a forbearance would assist, but she assured me it would, so I gave her approval to place me account in a post-dated forbearance through XXXX. It is now XXXX, it does not appear that any action was taken on my account. it continues to show that I am delinquent by {$200.00}, despite the fact that my payment was only {$100.00} and I paid {$100.00}. I have called Fedloan so many times over the past few months that it seems to be a waste of time. I am extremely concerned about the fact that my account shows I am delinquent when I have made all payments in a timely manner. I am concerned about negative impacts on my credit due to Fedloan 's continued issues and mismanagement of my account.
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09/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have had a terrible experience dealing with my loan servicer, Fedloan. I have been working diligently toward public service loan forgiveness and toward the necessary 120 payments. When I heard about all of the troubles other people have had with the servicer I decided to review my records to make sure they had been keeping an accurate tally of my qualifying payments for PSLF. I found that they had miscounted my payments and so in XXXX XXXX, I requested a detailed payment history from Fedloan so that I could compare records. I was told I would have the requested paperwork within 90 days. As of XXXX XXXX I still had not heard any follow-up from Fedloan and so I called again. The customer service representative I spoke with had no idea why I had not received the information I requested and offered no solution. I was only forwarded to a supervisor after requesting to speak with a supervisor. The supervisor then promised I would have my detailed payment history available within 5 days and magically I did receive the payment history within 5 days ( see attached fedloan letter ).
I found that the error in counting payments was during my most recent employment certification between XXXX XXXX and XXXX XXXX. I counted a total of 16 payments and they only counted 15. I called Fedloan again and was informed that the reason for the discrepancy was that they had not counted the payment I made under IBR of {$1800.00} in XXXX XXXX XXXX see attached screenshot of payment history ). The reason for this is because I was put into loan forbearance while in the process of switching to REPAYE from IBR at that time. I also made a {$5.00} forbearance payment in XXXX XXXX which understandably was not counted as a qualifying payment. I considered it an error on the part of Fedloan that I was placed in forbearance early in XXXX XXXX and that the IBR payment of {$1800.00} on XXXX XXXX, XXXX should have counted as a qualifying payment toward PSLF. I was initially told by the customer service rep that Fedloan had not sent me a bill for the XXXX XXXX payment and that 's why it did n't count as a qualifying payment ( this is incorrect- see attached copy of an email from XXXX/XXXX/XXXX informing of a bill for my XXXX payment- the pdf of the bill is no longer available electronically on their website because they only keep the last 12 months of statements XXXX. In addition, I have automatic debit set up and informed the service rep that I should not have been debited if they did not send me a bill! She did not relent nor show any ability and/or interest in understanding my point of view so I again had to ask to speak to a supervisor since this rep had no interest and /or ability to actually solve my problem. The supervisor agreed to remove the " forbearance '' on the account for the month of XXXX XXXX and informed me that the XXXX XXXX payment will be processed as a qualifying payment. Unfortunately, she told me I will have to wait an additional 90 days for processing. If the processing actually does go through in 90 days, it will have taken 8 months, a total of about 8 phone calls, and about 5 hours of my time for Fedloan to correct their mistake! That is completely ludicrous. At this point I do not trust that I will actually receive any paperwork in 90 days because for the most part, they have not followed through with what I have been told over the phone.
I find Fedloan 's customer service to be abhorrent. Each time I call, I get a different story from the person I speak with and the reps seem to have extremely limited knowledge of student loan processing. I have been given blatantly incorrect information from reps on multiple occasions. I also feel like most of the customer service reps are on the side of their employer and do not have the borrowers ' best interest in mind. For the most part, I have not had success in getting my questions answered by Fedloan customer service except for when speaking with supervisors.
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04/04/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
Servicemember |
I joined the XXXX in XX/XX/XXXX with the Student Loan Repayment Program ( SLRP ) in my contract. I applied for the SLRP after the first year of service, like directed to. I received paperwork XXXX from XXXX signed on XX/XX/XXXX. I filled out my section of the XXXX and sent it to my loan servicing agent ( American Education Services aka AES ) on XX/XX/XXXX. There were XXXX separate SLRP XXXX for each of my XXXX loans ( XXXX Federal, XXXX Private ). After receiving XXXX applications from me, AES filled out their section, signed and dated on XX/XX/XXXX, and sent it directly to the XXXX as instructed to complete processing.
The Issue : AES sent only XXXX SLRP applications out of the XXXX loans applications that were sent to them by me ( These XXXX SLRP applications were for the XXXX Federal loans only, not for the Private loans ). According to AES there was a note on my account that the XXXX Private loan SLRP applications were not approved due to a date discrepancy ( over 60 days between the XXXX signed and dated box XXXX and that they sent a letter via REGULAR MAIL ( not certified ) as the only way of contacting me about the issue.
Later on XX/XX/XXXX, I was told that the Federal loan apps may have gone through but the private loans did not probably because the applications went to 2 different departments ( one for federal, and one for private ) but they may or may not have had different standard of accepting the dates provided on the XXXX. ( How can one department within AES that handles private loans have significantly different standards than a department that handles federal loans ; and why was n't I notified that these would be going to be processed by 2 separate departments ) I had never received that letter of denial notification, nor was I notified in any other way that those XXXX SLRP private loan applications had been denied ( most likely the physical letter got lost in the mail, or put in the duplex neighbors ' mailbox mistakenly. How could I have known these were denied and since this letter was not sent certified, there was no certainty that I would receive any notification besides my own in depth investigation?
At the same time, XXXX had made a payment on my AES account which had indicated to me that XXXX had received all necessary paperwork and AES did what they were supposed to with the paperwork I provided. The lump sum was dispersed to both federal ( the XXXX where paperwork went through fine ) AND to private loans ( the XXXX that apparently did n't have correct paperwork ). AES told me they disperse payments to wherever XXXX directs them to, XXXX told me they have no control over where the money is dispersed after it leaves their hands ) XXXX ( XXXX ) made payments to ALL of the XXXX loans, indicating to me that all XXXX SLRP applications were received and processed. ( Why would I think otherwise? ) Payments were made on XX/XX/XXXX ( dispersed to all XXXX loans ), XX/XX/XXXX ( dispersed to only federal loans ), and XX/XX/XXXX ( dispersed to only federal loans ).
Because payments were not being made on all loans, and was only a portion of the payment I was entitled to, interest was accruing on a higher balance that what it was supposed to be.
[ Interest rate x current principle balance / # days in the year ] = daily interest According to this equation provided by AES, my daily interest rate should have been significantly less if the correct payments were made in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
I sent new paperwork on XX/XX/XXXX to AES to be filled out to REDO the SLRP process that had been messed up in XX/XX/XXXX. Private loan applications are currently being processed at XXXX for payment to AES.As the time passes for me to investigate all of the mishaps and miscommunications, my interest is continuing to accrue. I now owe over {$18000.00} due to interest rate accrual, which should be significantly less if done correctly in XX/XX/XXXX.
AES misled me, the customer
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11/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I consolidated my loans with FedLoan Servicing ( " FLS '' ) in XXXX. I was unemployed when my grace period expired, so I applied for and was granted Income-Based Repayment ( " IBR '' ). I was able to make over-payments/early payments every month to ensure that I paid all interest and cut into principal at least a little. I thought this to be financially responsible.
In XXXX, I had a trouble re-certifying my IBR because I failed to re-certify on time because I was in the midst of planning my wedding. I was able to straighten things out with FLS fairly painlessly, and continued overpaying my IBR. Every year when I re-certify for IBR, I send paystubs to allow FLS to have the most current information ; my income changed somewhat every year ( up or down ) from my tax returns.
Everything changed in XXXX, and it has added thousands of unwarranted principal and interest on my loans, which will in turn increase profit for FLS and the years remaining on my loans. The conduct of FLS represents at the very least breach of contract, and at worse, fraud.
In XX/XX/XXXX, prior to the deadline to re-certify, I submitted a re-certification application. I indicated on the application that I was currently on IBR and wished to re-certify. I also mailed in my and my wife 's paystubs, as is required when re-certifying for IBR. Unfortunately, I also checked a box that I wished to be considered for the lowest monthly payment possible. This apparently was not part of the re-certification application, and disqualifies a borrower for IBR ( see below ).
In early XX/XX/XXXX, I canceled my direct debit and forewent my XXXX payment because I was in the process of purchasing and financing a home, and wanted to ensure enough cash on hand to facilitate our transition. This should not have been a problem because as noted, I had been overpaying for years. One non-payment in XX/XX/XXXX should not have been a " missed payment. '' Also in early XX/XX/XXXX, because the deadline to re-certify was fast approaching or recently passed, and I had not heard from FLS, I followed up to ensure that FLS had received everything necessary for IBR re-certification. I was told that because I had checked a box requesting the lowest monthly payment possible, I was not being considered for IBR re-certification. I was told that to fix the application, I merely had to fill out a new form and submit online since FLS already had my supporting documentation ( paystubs ). I was also told that the date of this re-application would be considered submitted before the deadline because I had initially applied before the deadline passed. I submitted an electronic re-certification application immediately, and thought the issue had been resolved. It had not.
In late XX/XX/XXXX, still without having received an update from FLS regarding my re-certification application, I logged on to my account to find that my interest had been capitalized because my IBR had ended. I was told that there was nothing I could do to reverse this, and I was put into an administrative forbearance until XX/XX/XXXX, which is when FLS had hoped to finish reviewing my re-certification application. To ensure that my interest was not capitalized again, I paid off the accrued interest on XX/XX/XXXX.
My IBR re-certification was not approved until XX/XX/XXXX, and it was approved as income-driven repayment. I made an immediate payment to satisfy the new monthly payment as my account showed a payment due on XX/XX/XXXX. Even though I had continued to may overpayments throughout these forbearances, I was placed in another administrative forebearance on XX/XX/XXXX until XX/XX/XXXX.
My next monthly payment is due on XX/XX/XXXX. I can not afford to pay off the interest before my forbearance expires and make my next monthly payment, meaning my interest will be unfairly capitalized again. FLS has propagated purposeful confusion, inconsistency, and inefficiency to my detriment and its benefit.
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01/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Although they were listed in my XX/XX/XXXX William D. Ford Federal Direct Loan Program Direct Consolidation Loan Application and Promissory Note ( FSA reference ID # XXXX ), Pennsylvania Higher Education Assistance Agency, doing business as FedLoan Servicing, failed to consolidate six student loans ( loan # s : XXXX ; XXXX ; XXXX ; XXXX ; XXXX ; XXXX ). Those loans have been listed as being in default and held by the U.S. Department of Education Default Resolution Group ( DRG ) all this time, resulting in a record of default appearing in the U.S. Department of Housing and Urban Development ( HUD ) XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, which makes me ineligible for a Federal Housing Administration ( FHA ) loan. I under contract for my first home with a closing date of XX/XX/XXXX and the six loans I signed a promissory note for in a consolidation in XXXX have created an urgent and nightmarish situation.
On XX/XX/XXXX, I was informed by a very helpful DRG staff member XXXX ( employee ID # XXXX ) that those loans were pending transfer to FedLoan Servicing in a special direct consolidation loan. My FedLoan Servicing account number is XXXX. She advised me to contact FedLoan Servicing to determine the loan disbursement date so I could ensure that DRG would be able expedite a XXXX clearance letter so I would no longer be listed as being default on a federal debt, impacting my eligibility for an FHA home loan. On XX/XX/XXXX, I spoke with FedLoan Servicing staff supervisor XXXX ( employee ID # XXXX ) in a conversation that became internal case ID # XXXX. She told me that there was nothing processing or pending, all of my old loans that they did have record of were transferred to XXXX, and that there was " literally nothing [ they ] can do. '' I contacted DRG and spoke with staff member XXXX and asked to be transferred to a supervisor. I spoke with XXXX, who was unsure what was going on because he said DRG 's system showed him that those six loans had " consolidation tags. '' I believe the reason they had " consolidation tags '' was because they were supposed to be a part of my XX/XX/XXXX loan consolidation for which FedLoan Servicing failed to perform.
Those six loans have been quietly sitting in this limbo destroying my credit for nearly 2.5 years. Other consequences of this situation are that the new XX/XX/XXXX consolidation loan is going to lower the age of my credit, significantly impacting my credit score ; my protections and rights related to the Public Service Loan Forgiveness Program ( PSLF ) are impacted ; and I have been unable to enjoy the benefits of COVID-19-related relief for those specific student loans.
On XX/XX/XXXX, I submitted a new William D. Ford Federal Direct Loan Program Direct Consolidation Loan Application and Promissory Note ( FSA reference ID # XXXX ) to consolidate the six loans out of default once and for all. I also verbally waived the 10-day summary period with FedLoan Servicing so that the loan would be processed faster. DRG refuses to give XXXX clearance before it receives funds from FedLoan Servicing.
On XX/XX/XXXX, I opened up a complaint with Federal Student Aid ( FSA ) ( feedback case # XXXX ) and requested that it be elevated to the FSA Ombudsman Group. As of XX/XX/XXXX, I have received no response from FSA. I have called FedLoan Servicing, FSA, and DRG numerous times to no avail. I also submitted two emails to FedLoan Servicing ( XX/XX/XXXX and XX/XX/XXXX ) expressing the urgency of my situation with no response. On XX/XX/XXXX, I left a voicemail message for Pennsylvania Higher Education Assistance Agencys Office of Consumer Advocacy. As of XX/XX/XXXX, I have not received a response. On XX/XX/XXXX, I submitted a complaint to the California Department of California Department of Financial Protection and Innovation and the casework/constituent services staff of U.S. Senator XXXX XXXX made an inquiry to the Department of Education on my behalf.
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12/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted my first Public Service Loan Forgiveness employment certification form ( ECF ) to the U.S. Department of Education approved XXXX XXXX ( XXXX ) organization XX/XX/XXXX. In XXXX I contacted XXXX to inquiry about the status of my application and was informed that it had been denied because the form ( which I obtained from the XXXX website ) was expired. I asked why I hadnt been contacted and the representative said that a letter had been sent, which I never received. I then submitted a second application XX/XX/XXXX, with a form that had been updated on the XXXX website.
XX/XX/XXXX, I contacted XXXX regarding the status of my second application. The second application was denied due to an expired form. I pointed out to the representative that Id applied using the updated form from the XXXX website. The service worker acknowledged that application # 1 had been incorrectly re-processed and would submit application # 2 for review.
Application # 2 was accepted at the end of the month, with payments set for the first of each month. I contacted XXXX to request a change in the due date, explaining that I wouldnt be able to comply with the date because it conflicted with my rent due date. I was informed that I would not be able to change the date at that time but to request a change the next month. After multiple months of requests, my due date was changed XX/XX/XXXX. I also received notification that I was being disqualified for the Direct Loan rebate program because my payments had been received 6 days after the required due date.
XX/XX/XXXX, I contacted XXXX to inquiry as to why XX/XX/XXXX-XX/XX/XXXX qualifying payments hadnt been applied to my account. Service worker XXXX identified 35 payments Id made during the period and submitted a payment tracking review. In the same month, I mailed documentation for annual recertification of my income-driven repayment ( IBR ) plan.
XX/XX/XXXX, my payment amount increased nearly three-fold. I contacted XXXX on XX/XX/XXXX and service worker XXXX informed me that my payments had increased as the result of an error in processing my IBR documentation. The representative submitted a processing error override request and suggested I resubmit the documents online. She advised that I hold off my payment until receiving notification of the adjusted amount. If I did not receive notification in 2 weeks, I should call back to speak with a supervisor to expedite the override. I did not receive notification and on XX/XX/XXXX I contacted XXXX and asked to speak with a supervisor. I was transferred to supervisor XXXX. I requested she expedite the override request to correct the error made by XXXX XXXX, she assured me the amount would be corrected for XXXX. I then went to the XXXX website to make my monthly payment in the correct amount. The next day I discovered XXXX had taken the inflated amount from my account. I contacted XXXX immediately to correct the error. Service worker XXXX informed me that it would take 90 days to refund my money ( over {$600.00} ) and suggested I dispute the transaction through my financial cooperative.
I filed a transaction dispute with my credit union. The matter was resolved and the funds were returned to my account. I then re-paid the amount through my credit unions online bill paying service. I am current with XXXX but the XXXX website indicates that I am 41 days past due and that derogatory credit information will be reported to consumer reporting agencies. I contacted XXXX this morning demanding the delinquency be cleared from my account. I was transferred to Public Service Loan Forgiveness service worker XXXX. He said he would submit a past due override as well as, yet another, review of the processing error override. I asked about the status of the payment tracking review which was submitted in XX/XX/XXXX. He informed me that it was still in process and he was requesting that the review is expedited.
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03/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have had issues with XXXX since XXXX. I had an issue in XXXX that I tried to address regarding a rebate I was eligible for. They wouldnt address my issue seriously so I complained to the XXXX. Of course then they addressed my complaint and came up with some ridiculous rationale for why I am not eligible.
When I recently saw they were in the news because they were being sued for manipulating interest, rates, losing payments so people wouldnt be eligible for public loan forgiveness etc. I started looking into the details of my loan. Thats when I found several discrepancies.
On XX/XX/XXXX According to Federal Student Aid website- I consolidated two loans- Unsubsidized for {$54000.00} and subsidized for {$22000.00}. Supposedly my interest rate when I consolidated was 7.125 % - it is now 6.875 % because I use direct debit, which deducts .25 % from your interest rate.
I have documentation from XX/XX/XXXX I received a letter form XXXX addressing my complaint to the XXXX stating my Original principle balance was : {$22000.00} & $ XXXX interest rate of 7.375 % - When I called on XX/XX/XXXX number XXXX : they couldnt tell me - What company consolidated my loans because I didnt consolidate with them- - What my original interest rate was before I consolidated - Didnt have the correspondence from XX/XX/XXXX I requested my promissory note and detailed breakdown of monthly interest and principle of the duration of the loan. I have yet to receive that so I may be filing another complaint depending on what that states and the discrepancies that may be found. Im concerned I have been charged the 7.375 % interest rate instead of 6.875 % My current complaint focuses on my repayment terms. 2 years ago I called and asked if I could change my terms, decrease the amount of years, which would increase my payment. They stated I couldnt do that and the only option would be to pay more per month- I started paying {$270.00} more per month. - {$900.00}. When I called on XX/XX/XXXX I inquired about this- the repayment term is 345 months. The representative stated XXXX DOESNT DICTATE the repayment terms on consolidated loans the Department of Education does, which states 345 months.
I then asked if that is the case why when I was on IBR-PS does it state my repayment term is 146 months, he stated that is the only payment plan with different repayment terms.
I didnt feel this information was accurate so I researched it online- studentaid.ed.gov it states FFEL program repayment plans- Eligible loan : Direct unsubsidized, subsidized loans, subsidized and unsubsidized federal Stafford loans , ALL PLUS loans and ALL consolidated loans ( direct and FFEL ) Monthly payment and time frame : payments are a fixed amount that ensures your loans are paid off within 10 years ( within 10 to 30 years for consolidation loans ) Eligibility and other information : - All borrowers are eligible for this plan This goes against XXXX statements I contacted the department of education on XX/XX/XXXX ; I spoke with them via chat so I had a paper trail.
XXXX XXXX ( XXXX ) stated On our website, I do see that a direct consolidation loan can increase the time borrowers have to repay their student loans from 10 years up to 30 years. The length of time you have to repay your loan depends on what repayment plan you have selected with your current loan servicer.
I asked, Ok, so its 10 to 30 years so there are options, because they are stating that there is only one option. Do I understand this correctly?
XXXX XXXX. ( XXXX ) Yes that is correct. You can discuss repayment options with your current loan servicer. Borrowers have different needs, so there are several repayment plans.
I am making a complaint through CFPB because I dont trust what XXXX tells me. Its clear to me that are trying to take advantage and make the most money possible by defrauding people. I have read COUNTLESS articles outlining the same issues.
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07/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
Pennsylvania Higher Education Assistance Agency ( PHEAA ) aka FedLoan : This federal student loan servicer is one that was one of numerous companies whose egregious acts in servicing student loans has now come to light very publically. I am one of the fanthomable number of borrowers who was victimized by servicers like and especially PHEAA in not properly servicing student loans. Some forbearances, deferments, public servant forgiveness, and/or Income Based Repayment plans were erroneously not properly implemented and/or delayed causing error in repayment history and as such reported to the credit bureaus. FedLoan is responsible for determining borrowers progress towards forgiveness and borrowers reasonably rely on its ability to do so, but FedLoan lacks incentives to carry out this obligation accurately or in some instances at all. PHEAA fails to timely and accurately process income-driven repayment plan paperwork filed during relative periods. PHEAAs errors in calculating payment amounts or verifying recertification or not processing my IDR forced me into costly forbearances. PHEAA even removed me from XXXX plans in which they have successfully enrolled in placing me on forbearances instead. PHEAA steered me to less favorable options rather than income-driven repayment plans and ultimately consolidation, which deprive me of the opportunity to progress towards loan forgiveness, and what I am to understand incentivizing for them. There are numerous other fed student loans that were not delinquent, public reporting, governmental lawsuits, US government actions, and the efforts of the Biden Administration should stand as substantive proof of this.
The state of New York sued PHEAA in federal court in XXXX and settled in XX/XX/XXXX. Although this settlement is applicable to NY residents ; the elements of the complaints are universal nationwide.
The federal lawsuit starts its intro with : XXXX. In XXXX, Congress created the Public Service Loan Forgiveness ( PSLF ) program, which encourages individuals to work in public service by offering federal student loan forgiveness to borrowers who complete a period of public service. 34 C.F.R. 685.219. PSLF enables graduates to take low-paying jobs in government and at nonprofits serving veterans, the elderly, low-income children, people with XXXX, victims of XXXX XXXXXXXX, and other vulnerable groups. Many teachers, nurses, social workers, firefighters, and members of the armed forces are eligible for PSLF.
XXXX. Our society needs more teachers, more emergency management and law enforcement professionals, more public health doctors and nurses, more social workers, more librarians, more public interest lawyers, and more early childhood teachers, XXXX XXXX XXXX, one of the sponsors of the program, explained. Under our bill, we will produce more of them because theyand all the groups I have just mentionedwill be eligible for loan forgiveness.
XXXX. PHEAAs failures as the PSLF servicer, however, have undermined the goals of the PSLF program and created financial hardship for many of these dedicated public servants.
XXXX. PHEAA, operating under the name FedLoan Servicing ( FedLoan ), services loans held by the U.S. Department of Education originated under the federal Direct Loan program, including those of New Yorkers, and those Federal Family Education Loan Program ( FFEL ) loans owned by the federal government. PHEAA also services privately-owned FFEL loans and private student loans for tens of thousands of borrowers in New York and nationwide.
XXXX. FedLoan also has an exclusive contract with the U.S. Department of Education to service the accounts of borrowers seeking PSLF.
As new and corrective actions by the Biden Admin. are taking place, it has come to light that I qualified for forgiveness under PSLF years ago or at least prior to PHEAA suspending its servicing of my loan ( XXXX ) in XX/XX/XXXX ; transferring it to XXXX.
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01/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX I requested Fed Loan Servicing ( myfedloan.org/XXXX ), that 5 of my 6 loans be merged into two consolidation loans, shown as one on my credit bureau, leaving loan 2 of 6, untouched, unconsolidated, with a balance of roughly $ 3k AND AN INTEREST RATE OF 4.5 %, alone, by itself. This all went exactly as I requested.
However, In XXXX, I asked that this loan # 2, WITH SAID INTEREST RATE OF 4.5 %, be merged into the now loan # 7, of a balance of {$5900.00}, WITH AN INTEREST RATE OF 3.5 %, FOR THE OBVIOUS REASON THAT THIS WOULD BRING DOWN THE OVERALL 4.5 % RATE OF the $ XXXX from loan # 2, especially since the newly resulting interest, when merging the two loans, takes into account what % of the balance at 3.5 % represents the $ XXXX, against the 4.5 % balance of the $ XXXX, meaning, it's not just add XXXX and XXXX and divided by two, nonono, it is supposed to be, something close to 3.5+3.5+4.5, divided by 3, since $ XXXX at 4.5 % represents .33 % of the new total of $ XXXX balance that loan 7 would be at the end.
He said that I didn't need to fill out a new consolidation loan, but rather, just request that loan 2 be " ADDED ''. I asked him to please help me fill out the form. I insisted to please make sure that ... and repeated my aforementioned request, including why I was doing it, and the expected outcome.
Instead, I end up with a " loan 9 ''!!!! And SURPRISE, SURPRISE!!!!! A 6.625 % INTEREST RATE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Today I spoke to their Consolidation Team, at around XXXX, and when she said she submitted a request, she SURPRISE, SURPRISE!!!!!!!!!!!! She only stated on this supposed request submittal, that I want loan 9 to be merged with loan 7. BUT NO MENTION OF THE WHOLE INTEREST RATE FIX FROM 4.5, NOT 6.25, ***BEFORE*** THEY GO MERGING, ****AND INCREASING**** MY LOAN 7 's 3.5 % INTEREST RATE TO THE 6.25 % +3.5 % /AVERAGE, WHICH ALSO TAKES INTO ACCOUNT WHAT BALANCE OF EACH LOAN REPRESENTS IN RELATION TO THE NEW LOAN.
Can you please ensure that they fix my now loan # 9, to the 4.5 it used to be, before merging it's $ XXXX balance at the wrongful 6.25 % they made it be, into my loan 7 that has a 3.5 % on $ XXXX?
What they are trying to do is up the interest on my 3.5 %, which is the same strategy of why they conveniently created a whole new loan 9, to up my interest from its 4.5 to the 6.25, definitely not what I requested!!!!!!!
This is not the only trouble I've had with FedLoan Servicing. All these years, I've asked them repeatedly and emphatically, that whatever they help me to request, when asking to not have to make payments yet, NOT AFFECT THE 20 YEAR FORGIVENESS PROGRAM. Finally, back in 2019, I asked them to provide me IN WRITTING, how many months have counted towards this forgiveness. They reluctantly finally provided it to me, and WHAT DO YOU KNOW!!!!!! OF ****ALLLLLL**** OF THESE YEARS, THEY HAVE THE ODASITY TO TELL ME THAT ONLY 15 OR 18 MONTHS, CANT REMEMBER WHICH THE LETTER SAID, HAVE COUNTED TOWARDS THE FORGIVENESS PERIOD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THAT AMOUNTS TO YEARS OF UNFORGIVABLE INTEREST! MY LOAN DEBT IS NOW $ XXXX, FROM $ XXXX IT USED TO BE WHEN I STARTED, WITH NO HOPE OF FORGIVNESS WITHOUT STARTING OVER.
THIS IS HOW I ENDED UP DECIDING TO JUST MERGE ALL THE LOANS IN THE STRATEGIC WAY THAT I ASKED. AND THEY ARE STILL TRYING TO MESS IT UP EVEN THOUGH I AM BEING ******VERY VERY VERY CLEAR**** IN EVERY SINGLE CONVERSATION I HAVE HAD THROUGHOUT THE LIFE OF THIS HORRIBLE BUSINESS RELATIONSHIP.
AS IT IS, XXXX UNIVERSITY XXXX**FALSELY/MISREPRESENTED***** THAT XXXX GRADUATES MAKE MORE ON AVERAGE, THAN GRADUATES FROM OTHER SCHOOLS, THEREFORE CHARGING OVER {$500.00} PER COLLEGE CREDIT, VERSUS XXXX UNIVERSITY XXXX JUST A MILE DOWN THE ROAD, WHO CHARGED AT THE TIME, AROUND {$350.00} PER CREDIT.
HEREIN I'D LIKE TO ALSO REQUEST THAT MY STUDENT LOAN BE TOTALLY FORGIVEN BASED ON THIS.
My telephone number is XXXX.
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01/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am submitting a complaint regarding AES, American Education Services. I recently sent in an extra payment of {$6500.00} on XX/XX/XXXX to pay off the loan sequence XXXX. This is a consolidated loan and I wanted to pay off the principle on the smaller loan to make it easier to see how interest was being calculated. I called and wrote down verbatim what the AES employee recommended to have this loan sequence paid off. I sent a check on XX/XX/XXXX.
The check posted XX/XX/XXXX and found that the loan was not paid off as instructed. The amount was applied to both loans. I called on XX/XX/XXXX, the day it posted, and I was told it was not written correctly. I was told XX/XX/XXXX that he would put forth the request to have the payment apply to the one loan, and that this would take up to 7-10 business days.
I called back on XX/XX/XXXX and was told yes, it was requested that the loan be moved to sequence XXXX, but that it was not sent in until XX/XX/XXXX ; therefore they had until XX/XX/XXXX to process this correctly ( the 10th business day ). However, today being XX/XX/XXXX, 13 business days, the payment still has not been applied correctly. Furthermore, a payment was made earlier this year for which the same thing happened. I had written a letter to apply it to loan sequence XXXX, and it was not applied correctly. I had to call back to get it applied correctly, and later found out that they did not apply it to principle only.
I have been making regular payments and pay the simple interest with these payments. Any payments made between should go to principle only especially if I deem that that is how it should be utilized. However, persons from AES have insisted that the interest must be paid first regardless if extra payments are sent in. Anywhere that I read, that is not the case. If I am making regular payments, I should be able to send in extra money to pay down principle ONLY.
Additionally, I have been paying more than the minimal amount on the loan. I requested over the phone an amortization schedule so that I could understand the payments of this loan. XXXX, a supervisor, said an amortization schedule could not be provided.
I sent in a certified letter explaining these issues as well as a request for an amortization schedule XX/XX/XXXX. I had read according to Federal Register 34 CFR 682.205 Disclosure requirements for lenders # XXXX, I have a right to The borrower 's repayment schedule, including the due date of the first installment and the number, amount, and frequency of payments based on the repayment schedule selected by the borrower.
Additional I am noticing AES is specifically trying to garner more interest payments by not following the directions that I set forth in the letter sent with the payment. If you look at the XX/XX/XXXX payment of {$25000.00}, {$69.00} went to interest on a balance of {$110000.00} with 22 days since last payment. All of that should have gone to principle. When I paid {$6500.00} on XX/XX/XXXX then I paid {$87.00} in interest on a balance of {$83000.00} with 11 days since last payment. Does this make sense to you? Why is there an increased interest on a smaller amount of principle? The days between regular payments were less on the {$6500.00} amount than on the {$25000.00} amount. If there is a shorter time between loan payments ( 11 days versus 22 days ), there should be less daily interest that has accrued, correct? The loan principle has also been decreasing with regular payments and the additional {$25000.00} payment XX/XX/XXXX. How am I paying more interest now XX/XX/XXXX than I did XX/XX/XXXX? All of the recent payment was supposed to go to pay off the loan sequence XXXX for the subsidized portion of the loan, but instead was split up between XXXX loans where more of the percentage of the payment went to interest. They did not follow my explicit instructions for the extra payment, therefore acquiring more interest payment.
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04/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Every year in XX/XX/XXXX I have to send in all my paycheck stubs/XXXX to have my student loan put into a deferred status. In 2015, like every year, I sent in all my information to have my loans deferred. It was n't until XX/XX/XXXX/XX/XX/XXXX that I was notified that there was a problem, and it was n't from FedLoans Servicing. A company I pay to monitor my credit sent me a letter stating that there had been a significant change to my credit. I logged onto XXXX and saw XXXX outstanding loans debits from FedLoans. When I called them and inquired as to what was going on, they said they never processed my paper work and that I would need to resend it. So I sent everything in again and was told to make sure it was Back Dated to XX/XX/XXXX. They responded and said I was declined because I made too much money, but on the deferment form that I signed and sent in, it had a list of income limits and family size to qualify for the deferment and I met those requirements. So I resent all the information in to FedLoans again with a letter stating that I felt an error had been made because I know I 'm below the limit. So in addition to a check stub, I had my employer write a letter stating my income to add to the deferment request. I was declined a second time because my pay check stub and letter from employer was current, and since I had backdated to XXXX 2015, they needed my financial information for that time frame as well. So I resent the deferment request with my paycheck stub from XXXX 2015 as well as a Paycheck stub from that current month, as well as another letter from my employer stating my pay rate at the time of XXXX 2015 and for the current. AND YET AGAIN, I was declined because I had no proof that I was actually a full time employee, even though it showed 40 hours worked on my paycheck stub, but just so I could say I complied 100 %, I resent the deferment form for a 3rd time with both paycheck stubs, XXXX from XXXX 2015 and XXXX current with the " full time '' status and " hours '' worked sections circled and highlighted on the stubs, and had my HR office write ANOTHER letter that stated my pay in XXXX 2015, my pay currently, and documented that I was a full time employee in XXXX 2015 and as of current. And without surprise, I was declined again, because they said I do n't meet the income requirements. Right back to square one, the original reason I was declined. Because I KNEW this was incorrect, I had cooperated completely with EVERY request, and I felt like I was intentionally being declined so that more fees and penalties could be tacked on because the issue was n't being resolved. I was prepared to seek legal action because I felt someone was screwing me over and like said, it would seem as if I was being declined to the benefit of the company and not based off the documentation provided. I resent everything that I had sent in the 3rd deferment, nothing more or less, with a letter saying that I knew an error had occurred and that someone clearly was n't doing their job, and that I was seeking legal advice on how to handle the situation. I was approved the next week using the EXACT same information I was previously declined for.
I would also like to add that I requested to be called each time, and I even called and had the primary form of contact changed to phone, yet I was NEVER once contacted except through FedLoans messaging Service, not even to my personal email.
So I waited, and waited for my credit to be adjusted, seeing how that was what was most important to me, and all that was adjusted on my credit is that they moved it from a " delinquent '' status to a " current '' status. Now my credit report reflects that I have XXXX missed payments that are +120 past due. I asked them how to handle it and they said to mail in all supporting documents. XXXX pages of proof later, with a contract back dated to XX/XX/XXXX, they said my credit info would not be changed.
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08/17/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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While reviewing my credit reports, I noticed some inaccuracies on my student loan account. I called XXXX and requested copies of all forbearance requests for the lifetime of my loan. Once received, I confirmed that the information that had been reported was incorrect. On or around XX/XX/XXXX, I submitted mailed correspondence to XXXX regarding multiple late payments showing on 4 of my student loan accounts. As best as I could remember and now with the paperwork that I received from them, I was covered under forbearance during the dates that late payments were reported. I filled out all of the paperwork ( per their website ) required along with an explanation that the late payments should be removed. I also asked them to update the consolidation of my student loans as it currently showed that I owed double because the loans that were consolidated weren't updated to reflect a {$0.00} balance and closed. While checking my reports today, I saw that the individual loans have now been set to a {$0.00} balance and closed but the late payments were not removed. I called and spoke to a rep ( I do not recall his name ) that told me the only thing I could do is write another letter because they if they updated those accounts and didn't remove the late payments, they weren't going to at all.
Here is what I sent to XXXX : According to my credit report, there were 6 late payments reported on 4 different accounts. The disbursement dates of these accounts are XX/XX/XXXX ( 2 accounts with that date ) and XX/XX/XXXX ( 2 accounts with that date ). Under Section 623 ( a ) ( 2 ) of the FCRA, I am requesting that these late payments be removed, and the record be reflected to an " on-time '' status for those months when the late payments were reported, the same as it does for any other forbearance or deferment period. I am making this request because my account was indeed protected under a General Forbearance during these dates. I've also enclosed documents from XXXX stating that these accounts were in Forbearance during the time these late payments were assessed.
My credit reports states : XX/XX/XXXX - Late XX/XX/XXXX - Late XX/XX/XXXX - Late XX/XX/XXXX - Late XX/XX/XXXX - Late XX/XX/XXXX - Late Document from XXXX states : Sequences 001 through 004 were on General Forbearance from XX/XX/XXXX to XX/XX/XXXX. ( See enclosed. ) This clearly covers these dates.
I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time.
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
Additionally, since my loans have been consolidated, the balance on all previous loan that were included in the consolidation should reflect a {$0.00} balance. However, they are not, and it looks like I owe twice as much in student loans. Please update the correct balance information promptly to the credit bureaus.
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05/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I consolidated ALL of my student loans and set them up on the REPAYE plan ( revised pay as you earn plan ) on XX/XX/XXXX. After consolidating, the consolidation loan was moved to FedLoan Servicing.
Everything was going fine until I noticed one day that my account information had changed. FedLoan Servicing had separated out my one consolidated loan into two separate loans in my online account. The separation was done by whether or not the loan was subsidized or unsubsidized but the problem is the payments were not reflecting the same amount of payments which previously they had been.
Of course, I have always made my " one '' payment each month so FedLoan had been correctly applying the payment to my one loan and then to my new two loans. The payments on both of these FedLoans should ALWAYS be the same number. The whole purpose of consolidating is that you are making " one '' payment on " one '' loan.
On XX/XX/XXXX at XXXX, I called and spoke with " XXXX '' and his rep ID is XXXX. I explained to XXXX that my payments were no correct because one FedLoan is showing 28 payments and the other is showing only 25. I told XXXX that they should both be showing the same number of payments of 28.
XXXX explained to me that the reason my Loan # 1 and # 2 are not accurately showing the same amount of qualified payments out of 120 payments is because XXXX on XXXX of XXXX and on XXXX of XXXX put an extra XXXX on my unsubsidized loan ( loan # 1 ) and took away a XXXX on my subsidized loan ( loan # 2 ) and therefore ; they portioned it out incorrectly.
I immediately requested for the obvious " error '' to get corrected. On XX/XX/XXXX I called back and spoke to XXXX ID : XXXX. I was under the understanding that this error would be corrected quickly but XXXX told me that my case was under review and XXXX did confirm that both loan 1 and 2 should show the exact same payments made. I again requested for the error to be corrected immediately.
On XX/XX/XXXX I spoke with XXXX, her rep ID is XXXX. She was not much help. She told me that the people that are closest to reaching their 120 payments made take priority, and that there is a lot of manual calculation in these cases.
Please note, when I make 120 payments, the remaining of my loan balance is supposed to be forgiven since I am an XXXX.
On XX/XX/XXXX, I spoke to XXXX, and her rep ID is XXXX. She said she could not help me and she had to transfer me to the PSLF ( public service loan forgiveness department ). I was then transferred to XXXX, and her rep ID is XXXX. XXXX told me the review is still open, and the discrepancy happened in XXXX and XXXX of XXXX with XXXX, and that the name of the department that reviews the XXXX records is Treasury Management with FedLoan Servicing.
XXXX told me that there is no turnaround time on these reviews, and that someone would call me when my case is reviewed and not email me. Then she said I would get an email if I have elected paperless.
I am tired of getting the run-a-round with this agency. They have admitted with multiple people that there is an error on my account and that both of their loans on my account should indeed be showing the same number of payments ( 28 ). This is a lot of money and this is an easy fix to me.
I should not have to wait until I'm closer to the 120 payment threshold for someone to correct my account. It seems like the longer I wait the greater chance for FedLoans to forget or not remember what is going on with my account.
I need my account corrected to reflect that both of the FedLoans have the " same '' number of payments. Again, I am making one payment each month which is then split by FedLoan Servicing between my subsidized and my unsubsidized loans. There is no way that these two loans should be showing different amounts of payments. One is showing 28 payments made and the other is showing only 25 payments made.
Sincerely, XXXX XXXX, XXXX.
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05/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received a letter from Fedloans dated XX/XX/XXXX indicating that XXXX of my student loans are being forgiven/discharged under the Public Service Loan Forgiveness . This XXXX loans date to XXXX. I contacted Fedloans on XX/XX/XXXX to verify the information and to inquire as to my remaining XXXX loans and why they were not discharged. The representative could not tell my why only partial loans were discharge and transferred me to another representative that explained that because my loans from XXXX, XXXX, and XXXX were not consolidated to my XXXX loans I could not benefit from getting them discharged. This representative adviced me to consolidate my loans and resubmit my PSLF form and transferred me to a third representative that could help me consolidate my loans. I spoke to the 3rd representative and she explained that I needed to consolidate by going on the studentaid.gov website. I told this representative that upon graduating in XXXX I told my loan servicer ( XXXX ) that I wanted all my loans consolidated and that I was under the impression that all my loans were consolidated. She confirmed that they were not an advice me to again consolidate the remaining loans which I immediate did so after getting off the phone with her on XX/XX/XXXX.
On the same day XX/XX/XXXX I proceeded to contact my loan servicer XXXX looking for an explanation as to why my loan were not consolidated when I had previously mentioned it XXXX. I was informed by XXXXXXXX XXXX representative that my " loans were all direct loans and did not need to be consolidated ''. The XXXX representative directed me to call Fedloan again and shared that my loans were already direct loans.
I contacted Fedloans on XX/XX/XXXX and spoke with 3 representative that passed me around and told me that there was nothing they could do for me as my XXXX loans were no consolidated with my XXXX loans that had already been discharged. I spoke to PSLF specialist who was adamant and said nothing could be done and last per my request to Account Recovery Specialist who sarcastically asked me if I was calling to have my loan forgiveness reconsidered due to misinformation/lack of information ( in fact this is my request ). With very little guidance the Account Recovery Specialist told me to submit an appeal to my PSLF by going to studentaid.org.
I am asking for assistant in having all my loans reconsider under the PLSF waiver as I have hanging loans that were not considered for discharge due to not being consolidated with my highest count loan. Please know that my loan processor XXXX never adviced me as to the PSLF waiver and the benefit of consolidating. Up to this week XX/XX/XXXX they are still advising me that direct loans do not need to be consolidated which opposite to what Fedloans is saying. Fedloans quickly discharged my highest count loan ( XXXX ) without tell me to to consolidate or so that I dont take advantage of consolidating my most recent loans. I believe this is an oppressing practice, as it put me at a huge disadvantage. They are not willing to work with me and have told me that there is nothing they can do as my highest count loan were already discharged.
The lack of information and misinformation by the two loan servicer/processor have significantly negatively impacted me as I have XXXX outstanding loans that could have been discharged.
I reviewed the PSLF information posted on the studentaid.gov website and there is no information indicating the direct loans needed to be consolidated. The site makes reference that other type of loans should be consolidated/converted to direct loans. Again, all of my loans were already direct loans. Fedloans is not being just in applying the highest count loan to all my loans based on a claim of lack of consolidation that they did not advice, nor XXXX nor the studentaid website.
I hope that you can investigate my cause and assist me.
Thank You Highly.
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08/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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In XXXX of 2016, I submitted an application to switch my income-driven repayment plan from Income-Based Repayment to the new REPAYE program. My application was not processed until XXXX 2016 and Fedloan Servicing placed my loans in administrative forbearance during that period. I paid my {$4.00} forbearance payment in XXXX, as I had requested when submitting my application to switch plans. I then received an additional bill for {$9.00} due XXXX XXXX, then yet another bill for a shocking {$1600.00}, due XXXX XXXX.
I quickly called Fedloan Servicing to express my confusion and panic at having received such a large bill and was told that the {$1600.00} was interest that had accrued during my mandatory forbearance period while my application was being processed. Their customer service representative told me that the interest would capitalize into my principal and I need not concern myself with the amount. I was instructed to *not pay the {$1600.00} bill* and that when my new installment payment under REPAYE ( {$290.00} ) was due on XXXX XXXX, the large sum would be gone from my balance due.
As of XXXX XXXX, that sum remains on my balance due. I have called Fedloan Servicing every month from XXXX through XXXX and received the same answer from them every month. Every customer service representative I have spoken with has told me that as a result of some administrative accident, the {$1600.00} in interest has not capitalized. Every representative I spoke with has submitted requests to process that sum and have it removed from my bill. In the meantime, I have faithfully paid my {$290.00} every month, in full and on time. No one has contacted me to update me with the status of solving my problem. I receive past due notices every month from Fedloan Servicing, which I have been instructed to ignore while they sort out whatever glitch has caused this problem.
Today I was offered an incredible job at a wonderful organization that works to help women entrepreneurs secure business loans. The job itself would be life-changing for me, as the salary is {$10000.00} higher than I am currently earning and provides exceptional healthcare benefits that would allow me to start a family as I have always dreamed of doing. The job offer is contingent on a credit check.
I pulled my credit reports today to make sure everything is in good order and was absolutely devastated to learn that on XXXX XXXX, Fedloan Servicing reported my installment loan payments as 90 days past due. My credit scores, previously around XXXX, are hovering around an abysmal XXXX. I believe Fedloan Servicing 's error will cost me this job, as there is no way to get my credit reports corrected during the hiring period for this position I was so excited to take.
I called Fedloan Servicing today in tears and my call was immediately sent to an " escalation manager. '' XXXX, employee ID # XXXX, told me that there was nothing Fedloan Servicing could do to help me in my predicament ; my concerns about my credit and my future employment were summarily dismissed. I was told that I can not even file a dispute with Fedloan Servicing until they mail ( postal ) me the dispute form, which I must them mail back to them. I was also told by XXXX that the {$1600.00} is not accrued interest, but rather that it was a " full installment '' and that the customer service representatives ' prior requests to have that amount capitalized were all rejected on grounds of it being ineligible. I am told my only option is to apply for yet another forbearance, during which Fedloan Servicing will somehow erase the erroneous {$1600.00}.
Fedloan Servicing 's customer service representatives are under-trained, misinformed, and spread that misinformation to customers. They do not follow up to make sure that the problems they create for borrowers are solved. Its application, billing, and payment processing procedures are dysfunctional.
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04/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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XXXX/XXXX/16 To Whom It Concerns : I am writing about the servicer responsible for handling my student loans.
Once again FedLoan is creating difficulty and roadblocks to allowing me to remain in an Income-Driven Plan. Their practices are unscrupulous, predatory, and inexcusable.
I can not believe that this is allowed to continue unabated. This is not an industry that is geared towards making things work for the borrower, they instead are bent on profits at any cost and the borrowers are the ones that are suffering.
I face this annually as I jump through the recertification hoops. There is no effort on the part of FedLoan to keep me fully enrolled in the program, in fact they do everything in their power to cause me to fail. Their tactics become more aggressive as each year progresses. I am now going on my 6th year of PSLF, due to their prior tactics, I have lost several months that should have been counted, but that is another story, one that I have significant documentation for.
Additionally there have been an untold number of problems over the life of the loan, dating back XXXX prior servicers. None of these has ever been satisfactorily addressed or resolved.
Here I will detail the current quagmire of 2016.
On XXXX/XXXX/16, I completed my taxes early and linked my return with the electronic recertification option. Knowing their track record, I always attempt to get my documents to them early with the hope that they will actually process paperwork in a timely fashion. Unfortunately, this has never been the case. In fact it is to their advantage to drag their feet.
I marked the box for the one-month suspension from debit and checked the {$5.00} reduced payment suspension option. This box does not show up clearly on the printed document, however I did in fact mark it.
I did n't hear back, but received a bill with my regular payment amount. I became concerned and called FedLoan on XXXX XXXX, 2016. I spoke with a XXXX, to verify how the procedure works.
My question was would the {$5.00} suspension option be auto-deducted? XXXX told me no, that to qualify for recertification and to avoid a double payment, my auto-pay had been suspended, I would need to go into forbearance ( Essentially being forced into taking a forbearance while they take their time to recalculate my payment ).
Also I would need to pay manually. I proactively asked about paying now, he said I was required to wait until I received a paper bill.
I asked when I 'd receive that, he said it was slated to go out XXXX XXXX. ( Which coincidentally is my normal due date ). I suppose that should have been my first clue that I was being set up to fail, by forcing me to wait until a paper bill arrived after my due date ...
Another red flag is the fact that I would need to drop my auto pay in order to qualify for the recalculation.
Note of interest : Several years ago XXXX, my prior servicer told me they were having " problems '' with their KWIK Pay system and they took away my ability to pay online via that system, they insisted I pay by mail, this made me very nervous so I set up an auto pay through my credit union. While setting this up I asked them what the amount was, they said {$40.00}. Later FedLoan denied me 9 months of PSLF credit because I was supposed to be paying {$41.00}.
Another aside : XXXX also claimed they never received payments once I had the auto pay set up via my credit union. It took over 6 months of letters and receipts to finally get them to acknowledge my payments.
On XXXX XXXX, I received a bill for my normal payment amount of {$120.00}, not the {$5.00} fee that was stated in the recertification paperwork. The postmark on the envelope was XXXX XXXX, 2016.
I immediately went online and paid it as I could see where this was going, I was being set up to make a late payment.
I also emailed via letter and documentation to FedLoan that same day requesting that that
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07/01/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
I have been making monthly payments on my federal loans for years and am working towards the PSLF program incentive of 120 payments. I have sent in employee certification forms and they have all been approved ( still waiting for my last form to be approved but I just sent that in, so that's not the issue ) and I have been on an income driven repayment plan since XX/XX/XXXX.
PSLF/fedloanservicing had done a manual payment count through XX/XX/XXXX that was stated at 65 payments ( I can provide a copy of this record from them, sent to me XX/XX/XXXX ), though by my count, this does not include payments prior to XX/XX/XXXX ( I have a record of this as well that I can provide - I pulled the fedloan servicing transaction history as of XX/XX/XXXX and this includes a first documented payment on XX/XX/XXXX and continued through XX/XX/XXXX -the document shows 64 payments during this time frame, however at the time of the count they performed the count, it was only through XX/XX/XXXX, so 6 of those wouldn't have been accounted for bringing it to 58 ). The reason this is incorrect, is because starting XX/XX/XXXX, I was in an income-based repayment plan and my monthly payments were {$0.00} at least through XX/XX/XXXX ( another 12 payments ) Furthermore, I messaged PSLF/fedloanservicing on XX/XX/XXXX to provide me with the amount I owed as monthly payment from XXXX, since this may likely have also been {$0.00}, which would add another 12 payments ( they have not sent me the requested information as of yet ).
Furthermore, at some point my total number of qualifying payments dropped to 0. I noticed this around XX/XX/XXXX and called PSLF/fedloanservicing on XX/XX/XXXX to inquire about this issue. They told me that it was likely a " glitch '' in the system and they weren't sure what happened. I was assured that they would put in a request for the payments to be adjusted back to the correct number. Since that time, I continue to check online, and my number of qualifying payments are still listed at zero. I have called in at least 3 other times to inquire. Each time I am given a similar answer about how long manual counts take, that COVID-19 has slowed the process down, and most frustrating to me is that they provide zero timeline of when to expect the count to be remedied. When I call in, they also can not confirm whether or not the $ XXXX monthly payments were included in the count ( which by my count, they were not ), which is also frustrating.
Also, periodically, PSLF/fedloanservicing placed my account automatically in forbearance due to a government hardship. I never authorize the automatic forbearances that PSLF/fedloanservicing placed on my account after XX/XX/XXXX. ( This is the only issue that I have not addressed with PSLF/fedloanservicing ).
I have not written down each employee 's name, but a few of the people I talked to that were not able to help remedy the count or answer the question about the {$0.00} payments counting are the following : XX/XX/XXXX : XXXX ID XXXX XX/XX/XXXX : missed name but ID XXXX and supervisor XXXX ID XXXX. I was told by XXXX that she could submit a manual count request for my account, however, this is unfortunate, because I was told back in XXXX that my account was already undergoing a manual count, which means it 1 ) was not already undergoing a manual count or 2 ) the systems are not connected, so she didn't have a full picture of my account vs 3 ) other XX/XX/XXXX I called in to voice a formal complaint about the above issues and was assured that I would receive a call back. It's been approximately 48 hours - I'm not sure what their turn around time is, but I have not received a call back. I do not remember who I spoke to.
My personal count of the number of qualifying payments through XX/XX/XXXX is 76 if not 88-90 ( need to have confirmation from PSLF/fedloan servicing that my payment count was {$0.00} also from XXXX ).
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05/09/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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XX/XX/XXXX, my XXXX private student loans, which are serviced by AES came out of their affordable payment plan that they were once in. At this same time, my husband also fell very ill and we did n't know what was wrong with him. By XXXX XXXX, we had met our {$6600.00} deductible with his medical bills, and was still trying to work out some sort of affordable payment arrangement with AES, but they refused to even negotiate a payment even close to what we once were paying. By XXXX XXXX, we had met our {$6600.00} medical insurance deductible again! This time we had also received a medical diagnosis of XXXX XXXX . I realized that he was not going to be working like he once was, and may not be able to walk much longer, and that meeting our high deductible might be a yearly thing. I began to seek better employment with better benefits. However, he was the major breadwinner for our family. I continued to try to negotiate with AES. I was able to lower my other private student loans ( through Navient ) with hardly any trouble at all, but AES was rude and ruthless. Everytime I called, I was given different information. I was told to let it go later and then call back in and I would better options. I was told to write a letter detailing the situation with my husband ( I can forward a copy upon request to you ), which I did. The response was seemed very generated, callous and unresearched considered the fact that they told us we could not have loan forgiveness ( which was never requested in the letter, showing me it was never read, and that we should apply for a lower payment program, which is what I asked for but was told we did n't qualify. So, I called and requested this, and was told, again we didnt qualify for this. I exhausted all forbearance time. Eventually, I was told that if I paid {$200.00}, {$100.00} per loan, the past due amount would be applied to the rear of the loan and everything would be fine. I was read terms and conditions. I agreed and paid. I received a letter in the mail saying I did n't qualify. I called them back and was told that to disregard the letter it was in reference to another program I had tried to do. I received my bill for XX/XX/XXXX. It showed the past due amount still on the bill. I called them back. They said it was just because I needed to be accepted into the program, and needed to make 3 payments first. I said okay. I got XX/XX/XXXX bill. It had late fees on it- seriously!!! So, I sent them an email, and was told that it was because I still owed the late amounts ... when I questioned this- I never got a response back- NEVER. Then today, out of nowhere, I get a call from my husband who tells me that they have sent my loan to default for lack of payment. Now, he gets upset and has to go back to the hospital because stress is a trigger for an exerbation with XXXX . When I call AES and ask them about this, they just say, well you were suppose to pay that ... BUT I DID!!! I did exactly what they told me to do- all of it? I am a police officer! I have changed jobs to have better insurance but I still do n't make enough money to pay their inflated payments ... .. please help me!! I do n't know what to do. My poor husband is going to die and they just do n't care. All they care about is their money. When I ask them for help I get oh! we ca n't help you- that 's up to NCT ... When I asked them today about all of this, again they blame NCT. Why do I never get to speak with NCT? Why do they get to treat people like this? Why does XXXX treat people so much better and have so many more options? I have copies of emails and other things if you need these. I just need an advocate to help me. they say they record these calls but they ca n't access them? They tell me they can see where I was misinformed but all they say is im sorry! I am still a paying customer! I can only go on what THEY tell me. Should n't they be liable for their words?
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05/06/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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On XXXX XXXX 2016, I recieved a statement from AES whom is servicing my student loan from XXXX XXXX XXXX, the statement stated that total balance was {$360.00}. Past Due of {$280.00} current due of {$80.00}. Balance of the loan {$12000.00}. On XXXX/XXXX/2016 they received a payment from me for {$120.00}, I then wrote a check to make the full payment due of {$360.00} prior to the XXXX XXXX 2016 due date. On XXXX XXXX 2016, the money had not been removed from my account. I then contacted AES XX/XX/XXXX. They stated to me the loan had defaulted, to call XXXX, when I called this number it was a collection agency XXXX and XXXX stating they are working for XXXX XXXX XXXX. I contact AES back and explained my situation explained that I had even offered to make the full past due amount on the day I contact them XX/XX/XXXX or XX/XX/XXXX, because XX/XX/XXXX was a Saturday. Explained I had made a payment on XXXX/XXXX/16 less then 30 days prior to receiving the statement for the {$360.00}. Requested that AES-XXXX XXXX allow me to make the full past due payment and stop the defaulting of the loan. I was even willing to set up 3 months of auto payments for the regular payment amount of {$80.00}, in addition to bringing the account current. AES on behalf of XXXX XXXX XXXX, made no phone calls to me in XX/XX/XXXX to notify me that the account was this close to default or to request an immediate payment which I would have worked with them to make specially since I was already attempting to make the full past due payment. There was no mail sent to me between XXXX XXXX - XXXX XXXX to notify me that default was about to happen, nor did the statement sent to me on XXXX XXXX. I then contacted AES again on XXXX/XXXX/2016 and XXXX/XXXX/2016, and request that they contact XXXX XXXX XXXX, and allow me to make the past due payment that I attempted to do by sending a check they never recieved prior to XX/XX/XXXX, I also requested XXXX- XX/XX/XXXX, that they allow me to make an automatic payment to them over the phone as I spoke to them for the full past due to pull the account and stop the defaulting. When I spoke to them on the XX/XX/XXXX or XX/XX/XXXX the Rep proceeded to say the defaulting had been filed but never stated that it had been completed. As well as the Rep from XXXX XXXX XXXX on the first phone call stated they would have to call me back because the account had n't fully transferred. Which leads me to believe that if the Rep from AES-XXXX would have accepted the payment for the full past due over the phone my account could have been removed from the default, I would be able to resume month payments. On XXXX/XXXX/16 the Rep from AES further confirmed my believe by stating that although they had n't received the check that I know believe was lost in the mail, that if there was a payment on file for the full past due they ( AES ) could have communicated that with XXXX XXXX XXXX. After speaking with the Rep at XXXX XXXX XXXX they are stating that the only payment option I have is {$360.00} amount for 36 months or settle for XXXX-XXXX % of balance up front. There is absolutely no way that I can afford that amount. I am a single mother with absolutely no assistance or financial support for my child but myself. I have requested both AES provide me with a number for XXXX XXXX XXXX directly so that I can work this out and make a payment for the full past due amount to them and continue regular month installments. AES says they only have a number to XXXX XXXX XXXX. Lastly, I had a co-signer on the loan ( AES/XXXX ) made no attempt to contact the cosigner, which I believe violates the point of a co-signer, they would have contacted me to make sure we took care of this immediately. Yet XXXX XXXX XXXX stated they would be contacting the cosigner. I believe Aes/XXXX violated the Co-signers right as well because they never notified them before default so a resolution could be set.
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02/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
|
I submitted my application for the IBR plan after being placed on a hardship forbearance due to my inability to work from injuries I sustained. I contacted FedLoan servicing so that a representative can explain my options and walk me through completing the application process. ( first time attempting this program ) This plan reviews your current income versus your current debt, specifically student loan debt, to make payments more affordable for the american consumer. After completing the app with the representative over the phone, I called 2 times in XX/XX/XXXX to ensure that my application was being processed and that my student loans were placed on a general forbearance so that my credit would not be impacted. I was assured that all of my loans were placed on a general forbearance until completion of the application process. This representative did not process all of my loans with Fedloan servicing, he processed XXXX of XXXX. I was told ( 60+ days later ) that IBR did n't not apply to all of student loan types and the representative should have guided me differently. I explained to the representative at the time of application that I wanted all of my loans included in this program and I completed the application according to his direction. A side note ; given this is an income driven program, and its specifically for student loans, I do n't understand how my application was processed as an income driven repayment plan measured against my debt, and my remaining student loans serviced by FedLoan were not factored into these calculations. I have called numerous times to resolve this for over 6 months and after speaking with the representative today, I was told that, " it was not the responsibility of the representative to explain and guide me through the application process, I should have read the document more carefully. '' I have attached the correspondence from Fedloan pertaining the initial income driven program and my application which was apparently processed 60+ days after submitting the initial application.
If I am told 20 days after completing the application that all of my loans are under a general forbearance and I would be contacted upon completion of the application process ; and it then takes 60+ days for Fedloan to provide any additional information or correspondence pertaining to the status of my loans, I would already be 90 days late at the time I 'm notified of any discrepancies. Especially when all of my loans should be on a forbearance and they were not given the proper status. In this case FedLoan reported XXXX accounts, 90 days late prior to notifying that they had incorrectly processed my app. I was then called by Fedloan representatives on 2 additional occasions to complete application process over again. I initially submitted my application at the end of XX/XX/XXXX, I was blamed for the delays and the incorrectly completed application with the direction of FedLoan representatives. My income driven payment plan was finally completed XX/XX/XXXX. ( 6 months ) Given that it took XXXX different attempts for Fedloan to correctly complete my IBR plan, why am I being penalized when it is obvious that Fedloan had not properly trained its employees on facilitating the IBR application process properly or efficiently. In addition, I was told the forms and the process changed for this program after my initial application was submitted. Fedloan took 6 months to finally complete this process, which cost me interest fees added to each loan. Fedloan is profiting from their mistakes, at the cost of the consumer. This is consumer fraud. I have attached various documents received from FedLoan during this period and it will show how completely unorganized they are. You will see statements on XX/XX/XXXX of {$0.00} payment due, and {$9000.00} due on the XX/XX/XXXX. IBR approval doc, and a subsequent call verifying with the representative the info.
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03/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I received an email notification on XX/XX/XXXX reminding me to pay a bill due XX/XX/XXXX which I have n't received. Upon investigating the matter online, I 've discovered that they had generated a statement for XX/XX/XXXX and XX/XX/XXXX with XXXX different amounts due ; giving me only XXXX business day to pay the XX/XX/XXXX amount. I 've already received a statement dated XX/XX/XXXX that is also due on XX/XX/XXXX. Therefore, receiving XXXX bill statements with XXXX different amounts for the same billing period. It appears that someone from the government approved servicing company is mismanaging my account, with the attempt to cause me to make late payments against my account.
I called XXXX and spoke to a representative regarding this matter. In our discussion we spoke about the following. 1. The new statement XX/XX/XXXX was generated due to changes made by the department of education data sent to them on XX/XX/XXXX, as per the representative.
2. She stated that my normal monthly amount was over {$300.00} and that I was supposed to pay that amount instead. I told her that it was not what I was paying after my recertification and it has been less than a year since the recertification and that no changes should be made prior to the year is up. The representative claims that she will have someone look into it, but it did not excuse the amount I had to pay which was over the monthly bill amount prior to the XX/XX/XXXX statement. I paid the amount at the last minute under extreme duress from the threats made by fedloan. 3. She could n't adequately explain why they sent me three bill statements with different amounts for the same period. She did not offer to adjust or correct anything due to their discrepancy. Instead the blame was redirected on me where I was told that I know my due date is on the XXXX. 4. The representative said in order to reduce the monthly amount from what they believe should be over {$300.00} I would have to do the recertification all over again. This will be the XXXX time I am doing a recertification within the scope a year 's period ; XX/XX/XXXX ( XXXX servicing ) XX/XX/XXXX ( fedloan servicing ), XX/XX/XXXX ( fedloan servicing ). I received a letter from fedloan in XX/XX/XXXX threatening me to respond with the recertification within 10 days or else they will increase my monthly payment ; which forced me to act within 10 days. 5. I am unclear why I had to do over the recertification indicating " forbearance '' and a {$5.00} in section 6 of the form. I did not have to do that last time to get my reduced monthly bill amount. Yet, I did as instructed and uploaded the documents while the representative was still on the phone. As per the representative, the " forbearance '' will not affect my standing with the loan forgiveness program. Then she suggested to do the employment verification form again, because she believed that my on time payments did n't apply towards the loan forgiveness program. I told her I do n't understand why it would n't. I paid the bill amount on time. She said she would have someone look into that for me and that the employment verification would help have my payments applied towards the loan forgiveness program. This is my second employment verification application within a year.
I have n't received a response to my questions for the following online email fedloan contact form : 1. XX/XX/XXXX : " ... I was then forced to do another recertification ... '' XXXX. XX/XX/XXXX : " ... Why am I getting a notification that I owe XXXX by XX/XX/XXXX? ... " Are there any government officials or employees reviewing and manipulating my account without my knowledge or authority resulting in mismanagement on my account? Or is this conduct solely based on Fedloan organization practices? Is the department of education involved in this type of selective abusive practices, with the malicious intent to destroy borrowers credit?
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08/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I contacted FedLoan to inquire about the # of qualifying payments for the Public Service Loan Forgiveness ( PSLF ) program. The tracker in my account shows 56 qualifying payments and 64 to go for the Direct Unsubsidized Loan, and 55 qualifying payments and 65 to go for the Direct Subsidized Loan. The log showing which payments do not qualify list at least 68 payments for both the unsubsidized and subsidized loans as " Your Payment was Received Outside of Payment Period Window. '' This does not make sense as I was always enrolled in automatic payments and the payments were automatically withdrawn by whatever lender was servicing my loan.
I contacted FedLoan via chat on XX/XX/XXXX inquiring about this and was told by the agent that " the date that [ they ] can see a payment was made looks to be correct. So, it may be a system error. Sorry for the confusion. '' I asked if I should provide my bank statements to show that my payments were made INSIDE the payment window and they advised " to wait for the review to complete. '' This is not the first time I contacted FedLoan about the # of qualifying payments.
*************** I then sent the following email to FedLoan on XX/XX/XXXX On XX/XX/XXXX, I sent an email asking about the # of qualifying payments attributed to my account as at the time, my account showed 42 qualifying payments for the direct unsubsidized loan and 32 for the direct subsidized. I followed-up on XX/XX/XXXX and XX/XX/XXXX, and both times was told that I would be contacted as soon as a review was complete. Although I was never contacted, I have continued to check my account to see if it's been updated. Now, I have 55 qualifying payments and 72 payments are deemed ineligible because " no payment was received in payment period. '' However, this is incorrect as I was set up for automatic payments, and I have bank records to show that payments were INDEED made on time each month. Please advise how I can submit my bank records to show that these 72 payments do actually qualify. Thank you.
*************** I received this response on XX/XX/XXXX : Thank you for contacting FedLoan Servicing!
We apologize for not yet being able to provide you with the number of qualifying payments made toward Public Service Loan Forgiveness ( PSLF ). These reviews can take a minimum of 90 days to complete.
Unfortunately, the processing time is needed in order for any adjustments to be made. Please keep in mind that we always strive to process any requests as quickly and as efficiently as possible that processing time allows us. As we understand your concerns regarding completion of any requests, we would like to ensure that we comprehensively review accounts to address any requests and concerns. We apologize for any delay in responding to any requests. However, please be assured that a response is sent once any review is completed.
We recommend using the File Upload option that is available through your online account to send a document.
Correspondence may be sent to us via fax to XXXX or via postal mail to the following address : FedLoan Servicing XXXX. XXXX XXXX XXXX, PA XXXX Please click on the link provided for more information on sending correspondence : MyFedLoan.org/ContactUs Please include your account number with this information as well.
Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ).
Sincerely, XXXX FedLoan Servicing ********** I have not included bank account statements because I must pay a fee for each month that is outside of the past 7 years in order to get a copy of that statement. My payments go as far back as XXXX, and I don't think it's fair to have to pay to show that I did make payments inside the window.
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05/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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XX/XX/XXXX, I received a message from the servicer of my student loans, Fedloan Servicing, which informed me that I needed to re-submit annual documentation to renew my income-based repayment plan for my student loan balance. I replied in a very timely manner, mailing them my renewal paperwork and all current income verification as requested during the first week of XXXX XXXX. Then in XXXX XXXX, I received a message stating that my request for renewal on my IBR plan was completed and was denied due to income verification that was greater than 90 days old. This was no fault of mine as I submitted current income data with my renewal - they just did n't process the renewal timely and automatically placed me on the standard 10-year repayment plan making my monthly payment due XX/XX/XXXX a balance of {$1000.00} some odd dollars. The message also stated I had 30 days to provide current income verification. Since I had just completed my tax return, I went to their website and immediately uploaded my XX/XX/XXXX tax return documents, and emailed them about the additional verification provided, and how my renewal was not processed timely by them and that this was no fault of mine. I sent them several messages in the last four months, and rarely, if ever do they reply. Eventually this was processed just before the XX/XX/XXXX due date of my {$1000.00} payment, but was processed incorrectly according to my AGI for my family size and my payment was still substantially too high at over {$200.00}. I again emailed, requested a hearing and to speak to a supervisor. No response other than : pay your bill, you owe this. I called twice and spoke with representatives and requested a hearing or appeal on my case and to speak to a supervisor. The last time I was given to the " Escalation Unit '' for Fedloan Servicing, and spoke with a woman named XXXX. I gave her all of the information relating to the original problem - them not processing my renewal timely, causing my income data to be beyond the previous 90 days as required by their policies, placing me into the standard 10-year repayment plan, me resubmitting my tax return for a correct re-determination, an incorrect re-determination which caused my payment to be much too high to be able to afford to pay, and then they finally, finally got it processed correctly and I was given my correct repayment amount, but since they processed this re-determination after the XXXX payment due date of over {$1000.00} ( for the 10 year plan ), they applied the IBR plan to begin in XX/XX/XXXX with the correct amount and carried over the missing payment I did not make of over {$1000.00} from XX/XX/XXXX - leaving it as a late payment, unpaid balance that still requires being paid, and are negatively reporting to the major credit bureaus that I am delinquent in payments and owe an outstanding balance that I never should have owed if not for their errors. When I spoke to XXXX in the Escalation Unit at Fedloan Servicing, she offered a one month verbal forbearance for the XX/XX/XXXX payment which I did not accept as I have public service loan forgiveness and this would negatively impact that as that would not be a qualifying payment. She then said she would send my IBR renewal back to the processing team to get them to try to process it backdated to XXXX to erase the {$1000.00} payment that I still owed, but that she did n't think this was possible. I maintained that until this occurred, I still wanted a hearing request, an appeal, and to speak to a supervisor. I still have not heard XXXX thing from a supervisor, their agency in regards to my request for an administrative hearing, and have not corrected their mistake and are negatively affecting my credit and payment history. I have been patient, timely in submitting paperwork in every step, and feel sick from this terrible service. Correct the mistake, for the love of all that is holy.
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04/11/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX at XXXX years of age I received a co-signed loan disbursement of {$28000.00} for my education expenses from a private student loan servicing company based in Pennsylvania through American Education Services ALPLN Loan Program. I, like many at that age, was not fully aware of what I was agreeing to once it came to the time of repayment and did not understand that private student loans would not have any of the basic or common sense regulations that help borrowers repay these loans. I think this company is one of the worst of the worst, and they structure these loans to inflate the principal balance and make borrowers pay substantially more in interest versus the amount that is allocated to pay the principal balance with monthly repayments. To date XX/XX/XXXX I have repaid a total amount of {$18000.00}, {$12000.00} of which was paid interest, {$6000.00} of the remaining amount was paid to the principal balance, with {$60.00} also in fees. To this day XX/XX/XXXX, the principal balance I owe is {$31000.00}, ( that is criminal! ) In recent days, I noticed some suspicious activity and messaging on my account that was notifying me of forbearances I did not initiate or authorize and I was told these were put in place to update the account with strange information relating to in school deferments that go years back. In XXXX of XXXX, I was notified that the repayment terms of my loan have changed, which I did not agree to or initiate, that raised my monthly repayments by $ XXXX {$40.00} per month. Also, I had a phone call with American Education Services yesterday XX/XX/XXXX as I had noticed that my monthly payments had increased one month into my new repayment terms, to a higher rate than of the rate. I asked the customer service representative why is my XX/XX/XXXX rate higher, she replied that my monthly repayments will rise in XX/XX/XXXX and XX/XX/XXXX of every year throughout the remaining payment terms of my loan which is over 130 months to date, and that she could not forecast what my repayment amounts would be as my loan does not have a fixed interest rate, and it would be impossible for them to calculate this information. But she did allude that my payments could approximately rise to as much as {$400.00} or {$500.00} a month over the course of the years ahead in my repayment as " I am now paying more of my principal '' according to the new terms. The last I checked, this is not he wild west, how in XX/XX/XXXX, in a nation that prides itself on its dedication to upholding the rule of law and protecting the vulnerable, lets these companies and run freely wild with profiting off the backs of lower income earners like myself, who earn only {$30000.00} a year? How can they be so bold to tell me that I have no options but to roll with the repayment terms of their loan that has seemingly no limit as to what my monthly payments will be for the next 130+ months as the interest rate is not fixed. What makes my loan repayment amount increase consecutively every XX/XX/XXXX and XX/XX/XXXX, apparently nothing related to the interest rate? I implore the CFPB to investigate American Education Services for predatory student lending and bring confidence back to the thousands of students like myself who are trying their hardest to pay their loans back, but are being weighed down by a predatory lender who does not properly communicate the repayment terms of their loan to borrowers in a clear and concise fashion, and a predatory lender who makes complicated account changes that do not make sense to the borrower. XXXX XXXX got sent to prison for his ponzi scheme, how can American Education Services which is operated by the Pennsylvania Higher Education Assistance Agency keep getting away with theirs?!?! Why were they even lending in New York?!?! I thank-you for your time, and do appreciate your attention to my concerns which are very upsetting to me.
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02/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Summary : I was provided false or misleading information which caused the accrued interest on my loan to capitalize and potentially raise my payments from $ XXXX to $ XXXX.
Background : I am seeking a mortgage to refinance my home. My mortgage broker told me that due to the recent change in mortgage laws, I was required to get a letter from my student loan provider ( Pennsylvania Higher Education Assistance Agency d/b/a Fedloan Servicing ), which reflected a " fully amortized '' monthly payment amount. I have always been on Income Based Repayment until XXXX XXXX. My wife and I had a baby in XXXX of XXXX, and since XXXX of XXXX I entered into forbearance in order to pay the medical bills associated with my son 's birth. I was in forbearance during the time I first contacted Fedloan Servicing.
Interactions : I contacted, via phone, Fedloan Servicing on XXXX XXXX, XXXX. I asked for a letter reflecting what the " fully amortized '' payment amount would be. I was told they could not provide me with a letter stating a " fully amortized '' payment amount because I was on forbearance. I would need to leave forbearance and enter a standard repayment plan XXXX to receive a letter for my mortgage company.
I asked what switching to 25 year XXXX would entail. At no time was I informed that the accrued interest on my loans would capitalize. I told the customer service representative ( CSR ) that I would research the 25 year XXXX, and call back. The Fedloan Servicing website does not mention anything about accrued interest capitalizing, at all, for any plan. Neither does the StudentLoan.gov website mention accrued interest capitalization upon going on to the25 year XXXX. The CSR walked me through the Repayment Estimator for the 25 Year XXXX, and they ran it separately from me, and we both came up with {$1200.00}.
I called back on XXXX XXXX, XXXX, after reviewing my options, and asked to be placed in the 25 Year XXXX. They CSR told me I would need to make a payment to switch over to the new plan. I agreed on {$500.00}, and was told to wait XXXX to 10 business days for a bill to be generated and sent to me. Once paid I would be on the new 25 year standard repayment plan.
I called back on XXXX XXXX, XXXX to get an update after looking at my online account and seeing Fedloan Servicing had capitalized my accrued interest. I was told that because the plan switched from IBR to Standard the accrued interest capitalizes. I asked why I was not told this prior to switching. They said, " Sorry, but that is what happens when you switch from IBR to Standard. There was nothing they could do about it, even though I had not paid the {$500.00} to " activate '' the plan, once the interest is capitalized they will never revert it back to accrued interest status. '' Additionally, they also told me my new monthly bill would now be $ XXXX/mo due to the capitalization, not the {$1200.00} which I was previously quoted. My loan went from a principle balance of {$170000.00} to now being {$210000.00}. And again, there is nothing I can do about it now, but if the payment is too high, I could look at going back to an Income Based Repayment Plan.I told them I would call them back.
I called back on XXXX XXXX, XXXX after receiving some new electronic correspondence from Fedloan Servicing. The new letter stated my monthly repayment amount, under the XXXX, would be approximately $ XXXX. The CSR told me that the monthly payment was so high because my loans, which I asked to be transferred to a 25 year XXXX, were actually put on a XXXX or 78 month repayment schedule because that was the remaining period on the current loans. They told me I would now need to consolidate my loans to enter the 25 year repayment plan. Or, go back on IBR. My old IBR payments were calculated at $ XXXX, now they are at $ XXXX due to the capitalization of interest.
I feel like I was lied to and swindled.
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05/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
Bottom Line Up Front : Fedloan erroneously reported a delinquency on my account to the credit agencies and has not yet a ) fixed the error on my account, or b ) provided me with adequate documentation acknowledging the error so that I might successfully dispute the negative reporting and restore my otherwise excellent credit rating.
I am an XXXX XXXX XXXX with the XXXX XXXX XXXX. I have nine active loans with Fedloan totaling roughly $ XXXX. Throughout the life of these loans ( ranging five to eight years ), I have never missed a monthly payment, and have never been delinquent. In addition to my monthly payments, the XXXX XXXX XXXX is also making periodic lump-sum payments to Fedloan in accordance with the Judge Advocate Student Loan Repayment Program ( J-SLRP ). For several months, I have been in " pay ahead '' status with Fedloan, wherein my monthly statements indicate I owe {$0.00}. Despite this, I have continued to make my own monthly payments of an amount more or less consistent with my income-based repayment plan amount.
On XXXX XX/XX/2019, a monthly statement was generated by Fedloan indicating I owed {$920.00} by XXXX XX/XX/2019. I first viewed this statement on XXXX XX/XX/2019 when I logged into my online Fedloan account to make a routine payment. Upon accessing my online account, I saw that I owed not just the {$920.00} indicated on my monthly statement, but over {$4000.00}. The reason for this amount was not evident. Furthermore, Fedloan indicated on my account that two of my nine loans were 211 days past due. I checked my XXXX XXXX account and found that the erroneous delinquency had been reported to the credit agencies and had resulted in my credit score plummeting from close to 800 to the low 600s.
After weeks of calls with multiple Fedloan representatives in multiple departments and painstaking hours invested into rectifying this problem, here 's where we stand : Fedloan representatives finally acknowledged the reported delinquency had been made in error, and promised they would provide me with a letter to that effect which I could then submit to the credit agencies in conjunction with my credit dispute form. To date, Fedloan has not provided me with documentation adequate to demonstrate they erroneously reported a non-existent delinquency. Fedloan representatives tried to explain the sudden high balance due by attributing it to " interest capitalization '' resulting from the " redisclosure '' of my income-based repayment plan. While I can not understand this explanation ( and it seems clear to me that Fedloan representatives can not either ), it still does not explain or warrant the sudden delinquency status. With my permission, Fedloan placed the two allegedly delinquent loans in " administrative forbearance '' and placed the other seven loans into general forbearance, until the end of XXXX so that they have enough time to fix the problem without generating another round of negative credit reporting. As far as I can tell, Fedloan has still not fixed the underlying problem with my account.
To exacerbate the problem, I am currently trying to gain access to credit to purchase a home pursuant to XXXX orders I have received. I hope to close on a home by the end of XXXX to allow me to XXXX in XXXX. Because of the erroneous negative reporting on my credit report, my access to credit has been significantly hampered. The loan officers working with me to qualify me for a mortgage have indicated they are able expedite a credit correction to the credit agencies so long as they have a letter from Fedloan indicating they made an error, a letter which I still do not have.
While I do not have the employee ID numbers of the myriad representatives I've spoken to over the past three weeks, I do have the following IDs of two representatives who have promised to resolve this issue but to date have not : XXXX ( XXXX ) and XXXX ( XXXX ).
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03/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Servicemember |
In XX/XX/XXXX, I completed my income recertification and asked to switch from IBR to PAYE. I was told that if the switch to PAYE was approved, I would have one month where I would be put on the standard plan ( with reduced payment forbearance ) and then the following month I would switch to the PAYE plan. In XX/XX/XXXX, I received a bill for {$5.00}, so I assumed that was the month in reduced payment forbearance. I have direct debit set up so I took no action. In XX/XX/XXXX I received another bill for {$5.00}, so I logged into my account because I thought the XXXX payment should have been a PAYE payment. When I logged in, I saw that they had not debited the XXXX payment at all, so I called FedLoan Servicing on XX/XX/XXXX and spoke to Employee XXXX who told me that XXXX should have been an IBR payment, XXXX should have been the reduced payment forbearance, and XXXX should be the PAYE payment. Unfortunately someone at FedLoan Servicing mistakenly placed my account into delinquency forbearance in XXXX ( my account was never delinquent ) and they did n't direct debit the payment because when an account is in any kind of forbearance, the payment can only be manually made ( they never notified me that they would not accept direct debit ). The employee was able to reactivate the XXXX bill ( remove the improper delinquency forbearance ) and have me manually pay the IBR payment amount. He also instructed me to manually pay the XXXX reduced payment forbearance and was able to confirm that I was approved to start they PAYE plan in XXXX with direct debit. I am XXXX military ( on track for PSLF ), so my primary concern was that the XXXX payment should still count as a qualifying payment for PSLF since the error had been caused by FedLoan Servicing. My secondary concern was that because they had not direct debited the XXXX amount as they should have, my interest rate erroneously rose from XXXX % to XXXX %. It took multiple calls ( on XX/XX/2017 I spoke with Employee XXXX ; on XXXX I spoke with Employee XXXX ; and on XXXX I spoke with Employee XXXX ) before I was offered assurance that they would not in my record that the XX/XX/XXXX payment should count toward PSLF, that the XXXX payment was properly adjusted, including the interest rate, and the issue should be ( hopefully ) resolved. The reason I 'm filing the complaint is because this is the 3rd time there was an error with my account ( the first 2 times it did not seem to be standard practice for employees to provide employee ID numbers at the start of calls like they do now ). The first time was when I initially entered XXXX it took several requests before they lowered my interest rate in accordance with SCRA ( and I 'm still not 100 % convinced that the interest rate reduction was made retroactive to the time I entered XXXX ). The second time was in the winter of 2015, they failed to mail me notice that it was time for me to recertify my income, so my payment amount suddenly spiked to the standard repayment amount. When I noticed the astronomical amount pulled from my savings account, I called to several times to fix the error, but they ended up putting my account into forbearance without my permission ( causing me to miss out on two months of qualifying PSLF payments ), increasing my interest rate because they tinkered with my direct debit setup, and providing misleading information about how I should address the issue. It took months before they switched me back to my IBR payment and I still do n't feel they adequately resolved the damage caused by their mistakes. I 'm especially concerned because I am relatively conversant on federal student loan issues and I repeatedly had to tell the people I talked to that their advice to me was coming across as very predatory and I would hate to think they treat all service members who may not be as conversant in the rules they same way that they treated me.
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12/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Originally I had a loan with XXXX XXXX around XX/XX/XXXX-XX/XX/XXXX, which was transferred to XXXX eventually. I was told my loans would be illegible for both income-based repayment and public service repayment by both XXXX XXXX and XXXX. Over the years I continued to pay, except for when they would mess up my recertification and I would need to do forbearance until they would recertify. Finally in XX/XX/XXXX, I was told that all my loans would NOT be eligible for Public Service forgiveness, because they were done as Parent Plus Graduate. That was not the original information I was given. I then chose to reconsolidated, as specified below based on advice from XXXX and confirmed by XXXX.
Attached below is correspondence with my student loan servicer, in which I have just found out that both times I had consulted with my loan providers, I was given incorrect information which has impacted my ability to repay my loans or receive forgiveness. I have worked almost all my legal career in XXXX XXXX, first as a XXXX XXXX XXXX XXXX for 5 years and as an XXXX XXXX XXXX for the past two and a half years. Based upon that, I should be around tow and a half years away from Public Service forgiveness, however since my original provider had set up my loans as Parent Plus, I was not eligible as it is not in the statue. As such, I was told to reconsoldiate my loans so they would be proper, and while that would still not make my 5 years as a XXXX a part of it, I would at least be on track for the 10 year forgiveness, and it would not impact my 7+ years of paying income-based and I would still be eligble for that forgiveness.
As you can see below, that was not true. I started back at 0, even though I was promised I would not be, so I am 7.5 years from public service forgiveness and 17.5 years away from income-based repayment. That is after paying my loans for over 10 years straight, even when I couldn't really afford to.
Thank you >> >> Original Message ...
>> >> >> >> Subject : Income-Driven Repayment plan >> >> Sent : XX/XX/XXXX XXXX >> > Message : Greetings, >> >> >> >> How much more payments would my account need for public services forgiveness and how much more for income-based repayment forgiveness?
>> >> >> >> I know I was told I had to consolidated to get public service forgiveness ( which meant my previous 5 years from XX/XX/XXXX-XX/XX/XXXX may not be counted ) but I would like hard numbers so I could budget.
>> >> >> >> Thank you, >> XXXX XXXX XXXX ( 24 minutes ago ) to me Thank you for contacting XXXX XXXX!
Including the payment effective XX/XX/XXXX you have made a total of 29 payments on the Revised Pay As You Earn ( PAYE ) repayment plan. You have 211 payments remaining to be eligible for forgiveness under the PAYE repayment plan.
Please use the " Contact Us '' link through your online account at XXXX to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ).
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( 0 minutes ago ) to accountinfo Greetings, I'm a bit confused, and very concerned, because when I contacted about public loan forgiveness, I was told that I could not get it because my original loans were done with a type of loan that was not covered, and I needed to re-consolidate to get the public loan forgiveness, but that would not impact my income-based forgiveness. Your response seems to suggest that the over 7 years I was on an income-based repayment plan has been washed away, which was not what I was told, and could have impact my desire to re-consolidate. That is two separate times I was not informed fully or correctly about my loan choices and their consequences, which is extremely concerning. I should only have a little over 10 year left, not over 17! What recourse do I have?
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12/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I submitted my annual recertification and recalculation of income for my Income Based Repayment plan with my loan servicer, FedLoanServicing, before the due date - and called on the due date to have them confirm its receipt. I later received a letter in my account inbox stating that they had received my application to remove my loans from the IBR plan and get on another plan - an incorrect reading of my application, which clearly stated an intent to renew my status in IBR. That letter explained that I had been put on forbearance with a payment amount of {$580.00} while the change was pending.
When I called FedLoanServicing to inquire as to the reason for the change to my repayment plan and get additional information regarding new payment terms and any capitalization of interest that might occur as a result of the change, I was reassured that the change to the " pay as you earn '' plan, while administratively confusing, was in fact good because it would result in lower monthly payment amounts as well as a 20 year loan-forgiveness horizon vs. 25 years on IBR. The reason I was given for the change being made was that FedLoanServicing ( not me ) incorrectly populated a field while processing the application that should have been left blank, resulting in the request being processed incorrectly. So, while it was an admitted error on my servicer 's part that caused annual IBR recertification and recalculation of my monthly payment to be interpreted as a request to leave the program and join another payment plan, I was ensured that the mistake was serendipitous because the new program I was being moved to was more advantageous.
When I asked if this change would result in the capitalization of outstanding interest, I was told that it would, but that I only had {$270.00} of outstanding interest, so the impact would be quite small. I tentatively agreed that this would be acceptable if that was the amount that would be capitalized as a result of my being changed out of IBR into a new payment program, but did n't trust that this was a correct statement.
When I reviewed my account, I discovered that the low amount of accrued interest owed to the fact that it had already been capitalized when a forbearance was placed on the account following their incorrect processing. In other words, they incorrectly capitalized interest and I want that charge reversed immediately.
My experience renewing my IBR plan last year was very similar : I was moved to a standard repayment plan and was advised that the change occurred because some internal mistake caused FedLoanServicing not to process my request, which had been timely and properly filed. I was offered, ad nauseum, to be placed on a temporary forbearance while my application processing was expedited, which of course would result in my accrued interest being capitalized ( though this fact was never volunteered ). I insisted over the course of several phone calls that they find a solution that did not require me to pay monthly payments beyond my means or have my accrued interest capitalized. They finally relented when I threatened to file a CFPB complaint and removed the capitalized interest charges.
That also was not the first time this had happened ; some four years I naively agreed to a temporary forbearance necessitated by another processing error ( the paperwork was lost when the Dept of Education transferred it! ) and FedLoanServicing capitalized my accrued interest. There is now a clear pattern of FedLoanServicing : ( 1 ) committing some clerical error in processing my paperwork, and ( 2 ) prescribing some procedure that results in the capitalization of my accrued interest ( and a windfall of tens of thousands of dollars for FedLoan Servicing at my expense ). Their customer service reps always attempt to reassure, but never to inform. At this point I no longer believe these are good faith errors.
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08/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, I have been re-paying my student loans under the Income Based Repayment plan for the last several years, and have been periodically updating my Public Service Loan Forgiveness information to keep that moderately up to date and certified. This year, I admittedly started my re-certification for my income payment plan late, in later XX/XX/XXXX. I have been trying to certify a new repayment plan since then, for the last 4 months. I also had to spend 3 months trying to update my PSLF certification. The PSLF certification problem was due to my Agency ( the US EPA ) changing their payroll servicing from DFAS, which changed our Employer Identification Number. I provided the information to FedLoan Servicing so they could contact my agency about the change, and they said they were unable to do so. I provided another source of information, and they tried to say that I needed to have a high level HR representative or my boss call them, which I said was unacceptable and they finally got around to certifying it after I made it clear that I was recording our interactions - after 3 months of effort. They also repeatedly sent me notifications saying that my request was denied, which were confirmed to be repeatedly incorrect when I actually called their service people. The Income Based Repayment plan problems went a different way. First, about a month after applying I was rejected for the standard Income Based Repayment plan that I 've used for several years. This was apparently due to an income increase, that is fair and I understand that, although the amount of time to determine that seems exceptionally long. I was told to apply for the Pay As You Earn plan instead, that I should be eligible for it. After waiting for a month again, I was rejected again. I was finally told to apply for the Revised Pay As You Earn plan, and over the last two months I have been waiting for that to process. Meanwhile, I have made 3 payments almost {$300.00} higher than would have been the case under either my old plan or under any other new plan if I could have my paperwork certified. I have now been told that they 've put my plan request in for expedited review, and told that I should make a {$5.00} forbearance payment this month instead of the standard much higher payment they 've put me under. This is also because they said that I have to make a full standard payment amount for one additional month in order to switch from one income based repayment plan to another, which seems like it should not be the case. If an individual needs to switch from one income based repayment plan to another, expecting them to suddenly pay the full standard payment ( the payment based on a 10 year repayment plan ) seems extremely incorrect.
In any case, this also means my current month wo n't count towards my PSLF forgiveness dates. This is despite the fact that my overpaying over the last several months would 've more than paid for an additional month 's payment. I am also told that they are uncertain as to whether they 'll have the review done in time for my payment in XX/XX/XXXX to accurately reflect what would be calculated under the Revised PAYE plan. I am beginning to wonder if this servicer is purposefully doing poorly at their job because they receive some percentage of the money that they receive for billing, because this level of delay is just hard to understand otherwise. Additionally, through this entire process, the letters I receive from FedLoan regarding my account are confusing as well as contradictory to both each other and to what I am told on the phone by their representatives. I am including a rough set of notes regarding my contacts with Fedloan servicing regarding these issues. I truly hope you can assist me in this. I 've also contacted the Department of Education Ombudsman regarding this matter, and have told them of my contacting you. Thank you for your time
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06/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Below is a summary of my experience with American Education Services ( " AES '' ) and the Pennsylvania Higher Education Assistance Agency ( " PHEAA '' ) : AES services certain of my college and law school student loans. XXXX loans ( exceeding {$20000.00} ) were incorrectly reported by AES as in default as a result of a misapplication of a payment by an AES employee in XXXX XXXX.
I have been employed full time and without interruption since completing XXXX and, until this experience, no creditor has reported me as delinquent or in default with respect to any financial obligation.
In XXXX XXXX a large payment was made on my behalf to AES as part of a refinancing of my loans. In XXXX XXXX an AES representative advised me via phone that the XXXX XXXX payment could be 'reapplied ' to my account so that it would be credited more heavily against my higher interest rate loans ( rather than pro rata against all loans ). The representative said that the reapplication of past payments is common and, without providing additional detail, said that she would process the reapplication with no further action by me. Immediately prior to this conversation, I was current on the repayment of all of my loans. At no time in my conversation with the representative did she advise me that she would process the reapplication in such a way so as to cause certain of my loans to default. ( Of course, I would have never consented to the reapplication had I been so advised. ) Approximately one day after my XXXX XXXX phone conversation, I received an email from AES which alleged that a " delinquency continues to exist on your student loan ( s ) '' and that " despite repeated attempts '' I have allowed my loans to become delinquent.
Approximately two days after my XXXX XXXX phone conversation, I received an email from AES " To inform you that since you have failed to comply with the terms / conditions of your loan ( s ) AND you have ignored our repeated attempts to resolve the delinquency, you must now pay the loan ( s ) listed on the reverse side of this letter IN FULL ''.
Beginning with XXXX XXXX and continuing to today, I have had recurring, repeated contact with AES representatives ( I estimate between twelve and twenty four hours total ) in an attempt to understand and remedy the alleged default.
Substantially all of the AES representatives with whom I spoke since XXXX XXXX acknowledged that the reapplied payment was the sole and proximate cause of the alleged default.
I received conflicting and/or often incorrect advice from AES phone representatives with whom I spoke since XXXX ( delaying further the remediation of the issue ), for instance : ( i ) that the XXXX XXXX AES emails to me alleging default were likely inadvertent byproducts of the payment reapplication and were issued in error ( incorrect ), ( ii ) a past payment on loans serviced by AES could not be reapplied later ( incorrect ), ( iii ) the payment reapplication could be reversed so as to remedy the issue ( on at least XXXX occasions in XXXX, different AES representatives advised me, incorrectly, that they would remedy the issue in this manner ), ( iv ) the AES " resolutions '' department would remedy the issue ( did not occur ), and/or ( v ) no obvious remedy of the issue existed.
In XXXX XXXX or XXXX XXXX, a XXXX representative advised me that the advice I had received over the preceding three to four months from various AES representatives had been incorrect. Soon after, an AES representative agreed with the XXXX representative and acknowledged that I had received incorrect advice from AES previously and directed me to wait two to three weeks so that she could resolve the issue.
I was finally advised on XXXX XXXX XXXX by an AES representative that AES would not resolve the issue, that my loan balances were due in full immediately, and that I may be subject to wage garnishment.
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10/18/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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My loan was bought or switched to AES last year without my knowledge or permission. I have made all payments since I was informed of their servicing my loan. When they first bought or began servicing my loan, they did n't inform me until I was 90 days late. My initial lender was still accepting my payments at the time. I was contacted via mail that I was being sent to collections by AES ( a company I knew nothing about ). I immediately called them, and the representative I spoke with assured me that XXXX XXXX customers had the same thing happen to them. I told her there was no way I could pay the outstanding 3 months balance at one time, as I had ALREADY paid it to XXXX. She stated it was n't a problem, and asked if I would be able to make 1/2 payments for 3 months until they could get it straightened out. I told her I was able to do that and made the payments that day. That was XX/XX/XXXX. I have made my full monthly payments since the first time I received a bill from this servicer. I am currently unemployed and will not be working in the immediate future due to illness/injury. I have no income at all. I called on XXXX/XXXX/XXXX to see if my payments could be reduced. This was on the day that my payment was 29 days past due, so I wanted to make sure I paid what I could so as not to have any 30 day late payments or anything on my credit. I have had student loans since XX/XX/XXXX, and have NEVER missed a payment. I 've been late, I 've had deferments and forbearances, but no matter my circumstances, I have always made sure to be current each month. I want to keep paying, but I can not afford $ XXXX/month, especially since it ca n't be put on a credit card, etc and I have {$900.00} in other student loans/month. When I made the call on XX/XX/XXXX, I spoke with XXXX Employee # XXXX. He listened to my extenuating circumstances, went back and forth putting me on hold and speaking with his supervisor, and then came back and said that he did see what I was explaining, and that I was approved for 3 months reduced payments. He even told me the amount was XXXX/month. I agreed to pay that amount, although it will still be a hardship, because I WANT to keep current on this and pay this debt. However, after placing me on another hold, he told me that the system went down, and that I would have to have someone call me back to read the script that must be recorded for me to agree to the terms of the reduced payments. I clarified with him more than once before I hung up whether I was approved, he reassured me I was, just that " the system is down '' and I needed to have someone call me back. I even asked if it was ok to let it go to voicemail and return the call or should I answer and he said something along the lines of : oh no, you should answer, the person just has to go over the script so this can get processed. Pan to today XX/XX/XXXX I receive an incoming call from the call center from a girl ( I did n't get her name ) who 1 ) has no idea about my story and 2 ) told me " you do n't qualify for reduced payments '' obviously reading from a script. I then spoke with her supervisor XXXX # XXXX, who just repeated the same thing. I was infuriated and demanded that they go over the phone conversation I had with XXXX on XX/XX/XXXX. I was then transferred to " supervisor '' XXXX # XXXX, who tried to ask me ALL the information again, and then started to read from the same script of " you do n't qualify because you have not made 12 payments .... '' I CAN NOT AFFORD THESE FULL PAYMENTS FOR THE NEXT 3 MONTHS. I AM WILLING TO PAY A REDUCED AMOUNT, BUT ONLY IF IT DOES N'T IMPACT MY CREDIT. It is absolutely unacceptable that these servicers are protected by all the Federal Student Loan regulations, but have to follow none of the same regulations. The Federal government understands that 1/2 a payment is better than none. I do n't understand why AES does n't.
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05/28/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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School : XXXX, XXXX, SC. XXXX, XXXX XXXX, XXXX have submitted many complaints regarding my student loans, the most recent being case # XXXX, from which the following excerpt comes : '' Sale Agreement indicates that on XX/XX/XXXX, XXXX Bank was among the lenders who sold loans to XXXX XXXX XXXX XXXX XXXX ( NCT ) for purchase ... Please be advised that whatever further documentation AES is able to obtain, the transfer in ownership of your loans has no connection to your allegations of " predatory lending '', the basis of which was unsubstantiated in your inquiry. " To begin, per XXXX, originator of my loan ( pg. XXXX of form XXXX attached ) : " We also sell mortgage and other loans through XXXX market securitizations. In certain cases, we may retain a portion or all of the securities issued, interest-only strips, XXXX or more subordinated tranches, servicing rights and, in some cases, cash reserve accounts, all of which are considered retained interests in the transferred assets. Our loan sales and securitizations are generally structured without recourse to us and with no restrictions on the retained interests. " This suggests that no real " sale '' occurred here at all, given that XXXX states that they may retain ALL all securities achieved in the " sale '' of their loans via XXXX market securitizations. For example, both my XX/XX/XXXX and XX/XX/XXXX loans were securitized via the National Collegiate Funding into the National Collegiate Trusts XXXX and XXXX respectively, and both loans were included in a group of loans known as the TRUST STUDENT LOANS. Such loan securities are intentionally retained by the originator ( XXXX XXXX because they are the most prevalent source of excessive interest charges that create the most handsome returns. This is all explained in extensive detail in the prospectus I have attached for National Collegiate Trust XXXX. Regarding the suggestion of predatory lending that was previously described as " unsubstantiated '' in the response to my previous complaint to the CFPB : " If the loans were marketed or serviced in a manner that is unfair or deceptive or if marketing, origination or servicing violated any applicable federal or state law, then unfair and deceptive acts may impose liability on the loan holder, as well as creating defenses to enforcement. Recent investigations of the student loan industry, including relationships between lenders and college financial aid officers, may increase the likelihood that marketing methods relating to student loans, including trust student loans, are challenged as unfair or deceptive ... .state and federal regulatory authorities, including the Attorney General of of the state of New York XXXX have sought information regarding some of our clients ... it is possible that some marketing or underwriting practices associated with these programs will be challenged.. '' These loans were my very XXXX source of credit, and per the aforementioned prospectus, " Many of the TRUST STUDENT LOANS have been priced by lenders using a so called " risk based pricing '' methodology in which borrowers with lower credit worthiness are charged higher prices. '' i.e. my rights under the Equal Credit Opportunity Act were compromised and I was/continue to be charged handsomely for it. Though NCT did n't directly originate my loans, they still profit from them and those of everyone else like me. To deny responsibility for this because the loans were transferred to them from elsewhere is asinine. Especially considering their XXXX trust SEC filing ( attached ), which includes the following " for the initial interest period the LIBOR rate will be determined by the following formula : + ( ( XXXX ) * ( y-x ) ) .. '' The innocent do n't collaborate on LIBOR index manipulation, THEY ONLY SUFFER FROM IT. Right the wrongs incurred upon me, or your wrongs will be written far worse than they are here.
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03/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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A XX/XX/XXXX graduate, I have been making payments on XXXX direct loans since I began work in XX/XX/XXXX. My servicer was XXXX, but when I enrolled in PSLF, my loan transferred to PHEAA. Since XX/XX/XXXX, I have been continuously employed in public service and have made substantial progress toward the 10 years ' worth of qualifying payments under PSLF. I have several additional loans, so I thought consolidating to have one payment would be convenient.
Not so : Consolidation is disastrous, which I learned too late. I applied for consolidation on XX/XX/XXXX but saw no disclosure then that all my qualifying payments would be erased. In an email later that day from PHEAA, no such disclosure was made. Nor was any such disclosure in the message that PHEAA sent to my paperless inbox on XX/XX/XXXX ( I opted to receive all communication from PHEAA electronically because mail at my house is unreliable ), which advised only that I had 10 days to cancel.
This week, I was shocked to open a paper letter from PHEAA, which begins : " Dear PSLF Borrower, ARE YOU SURE YOU WANT TO CONSOLIDATE YOUR DIRECT LOANS? Since consolidating your Direct Loans will 'erase ' any qualifying payments you 've already made toward the required XXXX for PSLF purposes, we wanted to confirm that you intentionally included the loans listed below on your consolidation application. '' I opened this letter just after the 10-day cancellation period. Erasing my PSLF payments will require another 3.5 years of large payments despite my qualifying public service. A rough estimate is that I will lose {$50000.00}.
I have spent days navigating PHEAA and DOE in an effort to cancel the consolidation. After finally reaching a manger with PHEAA, I was told that the loan will not disburse until XXXX. PHEAA explained that they have sent to DOE a request to cancel the consolidation, but that it is entirely up to DOE and that PHEAA can do no more. Personnel at DOE, its Federal Student Aid office, its Ombudsman, and the XXXX have all said that there is no such process for DOE 's approval and that it is entirely up to PHEAA. And I find myself stuck in the middle as the clock ticks toward my financial ruin.
In my conversation with the PHEAA manager, I complained that I never got an electronic notice warning about erasing PSLF payments. He claimed that he was looking at my paperless inbox and could see the notice was sent to me on XX/XX/XXXX, but that I had not opened it. Simultaneously, I was looking at my paperless inbox, and there was no such letter. I took a screenshot of my computer 's display during this conversation, and I also submitted a complaint with that screenshot to XXXX, as well as left messages with their " customer advocate office, '' which have gone unreturned. Also, after submitting my consolidation application, I submitted a revised Employer Verification Form to PHEAA. PHEAA had my loan only because of my participation in PSLF and it even had post-consolidation submissions that indicated my ongoing participation in PSLF, so it baffles me that they could process a ruinous consolidation without any electronic disclosure of its consequences.
The PHEAA manager also said that, unlike direct loans, consolidations have no grace period in which to rescind " because graduates are more sophisticated than students. '' I 'll concede my sophistication -- I have advanced degrees, and I even work at the CFPB! But if I missed this, I am certain that others have as well. In another conversation with a PHEAA manager, he confirmed that PHEAA had indeed sent a cancellation request to DOE, but he cautioned that cancellations are available in only a few circumstances. One was servicer error that leads to the inadvertent inclusion of loans. That is my case : A servicer error prevented me from viewing an electronic disclosure, resulting in the inadvertent inclusion of the XXXX direct loans.
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10/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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FedLoan Servicing incorrectly used the REPAYE family size criteria for my application rather than the IBR Family size despite my submission of the annual IBR repayment application.
I filed an earlier complaint with FedLoan Servicing, however, this complaint raises substantially different issues of which I was previously unaware which I sincerely hope that FedLoan Serving ( with the assistance of the CFPB ), will evaluate and remedy.
By way of brief background, the Department of Education makes an income based repayment plan request portal available at XXXX. This portal allows borrowers to submit a variety of income based repayment plans that are currently in effect. These plans come under a variety of acronyms, including " IBR '' ( income-based repayment ) and " REPAYE '' ( revised pay as you earn ). Each of these plans has different income and family size criteria which is used to determine an appropriate monthly payment for borrowers with substantial student loan debt. Because of the variety of choices, the Department of Education allows borrowers to decide which of these plans they would like to pay under per 34 CFR 685.210 as the various plans have different impacts on a family 's finances.
The most recent income based repayment plan is the " REPAYE '' plan, and it appears that even though the Department of Education 's XXXX portal allows borrowers to submit different types of repayment plan requests, FedLoan Servicing defaults to only using the family size criteria of the REPAYE plan ( even if borrowers submit different types of requests ) which results in a systemic miscalculation of borrower monthly payments.
With respect to my personal circumstances which bring about this complaint, my federal student loans are held with PHEAA, d/b/a Fedloan Servicing as I am currently on an income-based repayment ( IBR ) plan. On XXXX XXXX, 2016 I submitted my annual IBR application recertifying my income information via XXXX, however, I realized that I accidentally did not click " married '' ( which is also used by the portal to add a person 's spouse to their family size ), so I attempted to file XXXX corrections on XXXX XXXX, 2016 and XXXX XXXX, 2016 to fix the error, but unfortunately both were denied.
However, the denial reason was specified only as " you are not eligible to recertify at this time '' - it was not until FedLoan Servicing provided me with correspondence on XXXX/XXXX/2016 and XXXX/XXXX/2016 ( after receiving my initial complaint on XXXX/XXXX/2016 ) that they clarified that they had used the REPAYE family size criteria rather than the IBR family size criteria. The differences are as follows : 34 CFR 682.215 - Income-based repayment plan.
( 3 ) Family size means the number that is determined by counting the borrower, the borrower 's spouse, and the borrower 's children, including unborn children who will be born during the year the borrower certifies family size, if the children receive more than half their support from the borrower.
34 CFR 685.209 ( c ) ( 1 ) - Revised Pay As You Earn repayment plan.
( iii ) Family size means the number that is determined by counting the borrower, the borrower 's spouse, and the borrower 's children, including unborn children who will be born during the year the borrower certifies family size, if the children receive more than half their support from the borrower. Family size does not include the borrower 's spouse if the borrower is separated from his or her spouse, or if the borrower is filing separately and is unable to reasonably access the spouse 's income information.
As you can see in comparing the definitions above, the IBR family size requirements are different than those for REPAYE. FedLoan Servicing incorrectly and unliaterally used the REPAYE family size criteria for my application ( excluding my wife from my family size thereby increasing my monthly paymen
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05/31/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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My servicer, FedLoanServicing ( " FLS '' ) is attempting to raise my monthly payment by nearly {$2000.00} ( a 400 % increase ) as a result of their own delay in processing my annual Income Driven Repayment ( " IDR '' ) re-certification. FLS is manipulating the recertification timeline to increase borrowers ' payments while they process requests for lower payments.
Since XXXX. XXXX, I have had my {$220000.00} in student loans on the IDR plan, Pay As You Earn ( " PAYE '' ). If I were on a standard payment plan, my payments would total $ XXXX/mo, which my family can not afford ; however, with PAYE, my monthly payments were much lower, and set at $ XXXX/mo for XXXX.
As required, each year I re-certified my income to remain on the PAYE plan. On XXXX, FLS sent a letter stating that I needed to re-certify for my IDR plan by XXXX. According to the letter, if I did not re-certify within 10 days of that date, my payment would increase to the 10-year repayment amount, which was $ XXXX -- ( 10 days from XXXX was XXXX. ) On XXXX, prior to the deadline, I filed my IDR recertification via fax, along with all supporting documents. The next day, FLS confirmed receipt of these documents.
On XXXX, XXXX day before the recertification deadline, FLS filed an electronic letter ( dated XXXX ) notifying me that my IDR request was denied, but included no explanation as to why. Sometime between XXXX XXXX and XXXX, I called FLS for an explanation as to why. At that time, an FLS representative explained that, although I had filed all the required paperwork and supporting documents, I had checked a box in both XXXX and XXXX of the recertification form, which was improper -- XXXX was for borrowers who, like me, were already in an IDR plan and were submitting documentation for recertification, and XXXX was for borrowers that wanted to loan holder to place the borrower on the plan with lowest monthly payment. According to FLS, these Sections were " mutually exclusive, '' and denied my application. I stated that I only meant to check XXXX, but the representative stated that it could not be done over the phone and that I would have to re-file my IDR re-certification. By that point, I was already in the 10-day grace period, ending XXXX.
Before re-submitting my IDR re-certification, I needed to gather new supporting documents, which delayed me beyond the XXXX grace period end. So, on XXXX, I called FLS to confirm that my payment would not automatically revert to $ XXXX/mo, and I explained FLS ' prior denial for the clerical error. The representative explained that if I filed my recertification, and it was processed before my XXXX payment, my payment would not increase. Accordingly, on XXXX, I re-submitted my IDR re-certification, and FLS confirmed receipt on XXXX.
On XXXX, I logged in to check my FLS account, and saw that despite filing my annual recertification, FLS had placed me back on the standard repayment plan, and that I would owe $ XXXX/mo. I immediately called FLS. The first representative believed it was an error, but upon review, confirmed that because I failed to recertify by XXXX, I was placed on the Standard Plan. Although he first stated that I had been re-certified for IDR, he later stated that my re-certification was still processing. I asked for an " administrative forbearance, '' which usually stops payments while FLS processes an IDR re-certification, but he said I was not eligible. Instead, the representative stated that I could ask for a general forbearance, which would stop payments while FLS processed my IDR re-certification, but would capitalize {$18000.00} in interest on my loans, raising my loan balance to {$230000.00}. A supervisor echoed all of this. FLS stated that my IDR was processing and would likely be done in XXXX XXXX, after which my payment would decrease to appx. $ XXXX/mo. A borrower has not control over this timeline.
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03/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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I have been enrolled in the PSLF program since XX/XX/XXXX. I have re-certified my employment annually as required by the program and made on-time payments. In XX/XX/XXXX, I enrolled in a XXXX XXXX program for which I took NO student loans and continued to make qualifying payments on my old loans. After about a year, I found out that although I had continued to receive a monthly bill ( and paid each month ), XXXX XXXX had placed my account in deferment without my permission because they received notice that I was in school. I immediately called, asked for the forms to be sent to me to nullify the deferment. I mailed and faxed these forms and was told that XXXX had not received them. I repeated the process and was told that the unauthorized deferment had been cancelled and ALL of the payments made in XX/XX/XXXX and XX/XX/XXXX would count as qualifying payments. I wrongly assumed this matter was closed.
In XX/XX/XXXX, I submitted my employer certification form as I have annually. A typo on the date prevented the form from being submitted. I resubmitted the form and had my employer verbally confirm the information to XXXX over the phone. XXXX denied my application again and said it was incomplete, they needed information over the phone from my employer. I repeated the process and XXXX also contacted our HR department themselves. HR provided the necessary information again and still my re-certification was not approved because XXXX stated they had never spoken to my employer. Process was repeated again and finally in XX/XX/XXXX my employment was re-certified for the period of XX/XX/XXXX-XX/XX/XXXX. In the confirmation email, FedLoan stated they would MAIL me a letter telling me how many qualifying payments I had made. As of XX/XX/XXXX I still had not received that information.
On XX/XX/XXXX I called XXXX to ask why I hadn't received information outlining my number of qualifying payments. The agent said " it could still be processing, but I can tell you that you have made 34 qualifying payments. '' Given that I have been participating in PSLF for almost 5 years, I knew this was an incorrect calculation. I asked the agent to go over all of my payments with me. He found that XXXX had never counted my payments from the time I was in a XXXX program in XX/XX/XXXX-XX/XX/XXXX and filled out paperwork stating that I did not authorize XXXX to place my account in deferment and was told that the deferment was cancelled and ALL payments made during that period would be counted. This agent also told me there was a payment in XX/XX/XXXX that didn't count because it was XXXX cents ( not {$12.00}, XXXX cents ) less than it should have been. I really couldn't understand how that even happened and I generally pay a little extra on my TEACH grant ( which was turned into a loan ) each month so that didn't make sense to me. He told me he would submit that payment as well as the ones that were made during the period when XXXX placed a deferment on my account ( not authorized by me and they continued to send bills to me which I paid ) for review to have them applied to my qualifying payments. This customer service agent was very helpful, but he informed me that once this was sent to be reviewed, he couldn't give me any information on how it would be handled. Additionally, he told me this process would take 90 days to 6 months. This is unacceptable to me given the fact that I continue to make payments in good faith to this loan servicer, all the while my payments are not being counted because of clerical errors on their part. I have done my diligence in following up on every incident with XXXX in which I had a concern or needed to submit a document. I have been timely in my annual re-certification, timely with my payments, and I have continued to follow up with XXXX about the PSLF process for several years now to ensure that I am on the right track.
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04/26/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My original case was closed prior to the feedback due date thus taking away my right to reply back. This is why I am opening up another complaint until this can be resolved fairly.
My Original message : Dear Sir/Madam, I am writing to you regarding my student loan balance with American Educational Services ( AES ). During my XXXX studies, I borrowed from the lender {$9600.00} to pay for tuition and other school related expenses. After graduating in XXXX of XXXX with my degree, I begun making monthly payments to AES starting with my very first payment of {$90.00} on XX/XX/XXXX. In the last 10 years I have made 126 payments in the total amount of {$11000.00}. Today, I only owe {$9200.00}. For the past 4 months I have stopped making these monthly payments as I sought to understand how, after a decade of payments, I have only been able to pay down my debt by less than {$400.00}. I was advised by AES that to receive a response I would need to mail them a letter describing my request. My first letter was sent in early XXXX of XXXX and I have not heard back from anyone to my original letter or those thereafter. In total I have sent 4 letters address to AES and the Office of Consumer Advisory, both located in XXXX, XXXX During this time however they did report my delinquency to the credit agencies which has negatively impacted my credit score. My recent statement notes that my score has declined from a range of XXXX down to XXXX, depending on credit reporting agency. While this is not material to this particular matter it does illustrate the point that I have been a responsible consumer who has always paid their debt as well as the significant impact this has on my future credit worthiness. I have already paid back more than I have borrowed and have not been able to understand from anyone how after 10 years of payments my debt has practically not moved at all. There seems no incentive to continue making these payments for another 10, 20, 30, or potentially 40 years just for them to remain at the same amount as borrowed. I borrowed {$9600.00} with the understanding that I would have to pay that amount back with interest. I firmly believe that after {$11000.00} and 10 years of this financial and mental burden my balance should have decreased by more than {$360.00}. I seek to understand how much of the {$11000.00} should be applied to principal and I wish to settle my debt with AES by paying off the difference between my original balance of {$9600.00} and that principal amount.
Company 's Response The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA ) performed a review of your account. Please Note : PHEAA conducts its student loan servicing operations commercially as American Education Services and for federally-owned loans as FedLoan Servicing. In your inquiry you expressed concern because you believe your Privately owned XXXX loan should have been paid in full. Our review of your account determined that your Private XXXX loan was disbursed on XX/XX/XXXX. In accordance with the terms of your promissory note, you agreed to pay your loan in full, including all interest, within 239 months. Your loan entered repayment on XX/XX/XXXX. At that time, all outstanding, accrued interest was capitalized XXXX added to your principal balance ) and your current principal balance at that time was {$14000.00}. Your monthly installment amount is calculated to pay all principal balance and accrued interest within your maximum term of 239 months. If you make payment to pay your loan in full prior to this, you are responsible for any accrued interest, only through the date you pay your loan in full. In your inquiry, you requested to have your loan forgiven. We are unable to accommodate your request because your loan is being serviced in accordance with the terms of the promissory note that you signed.
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12/13/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I went on XXXX XXXX XXXX after I was notified of my first payment being due after a 1 year forbearance period from XX/XX/XXXX to XX/XX/XXXX. I filled out the questionnaire online and was instructed to mail in my financial information in order to be approved for the repayment and/or renewed forbearance program. On XX/XX/XXXX, I mailed the attached income information but never received anything saying I needed to submit more information.
I assumed the payments were deferred. In XX/XX/XXXX, I checked my credit reporting and noticed they were marking my credit payment for both my student loans as 30, 60, 90, and 120+ days late. I went back onto the website and there were no personal letters to me specifying what I sent was not correct but only formal & generic ones in my email account. None of them mentioned receiving my information or status update for my questionnaire and financial submission. I refiled another request for forbearance and it was immediately accepted online without any additional paperwork needing to be mailed necessary.
As of XX/XX/XXXX, I noticed the federal loan servicing company allowed for the forbearance to be backdated to XX/XX/XXXX through XX/XX/XXXX and changed the payment status for XXXX, XXXX and XXXX payments as part of the forbearance program but still marked me late for payments due in XXXX and XX/XX/XXXX. The first week of XX/XX/XXXX, I called into their customer service # and the lady said that it should show that there were no payments that were late because I was in forbearance and the fact that no payments are due during the period, they shouldn't be marked as late. She said she would mail me a letter stating that the loan was current with no late payments in XXXX or XX/XX/XXXX and XXXX and XX/XX/XXXX because it was the same situation. I then received a very generic letter. Please see attached as well.
I called into customer service on XX/XX/XXXX and talked to a lady with ID # XXXX and XXXX with ID # XXXX. They instructed that they would mail be the forbearance letter stating that no payments were due from XX/XX/XXXX through XX/XX/XXXX, but they're going to continue informing the credit bureaus that I had late payments in XXXX and XX/XX/XXXX even though forbearance doesn't require payments during that time.
While I understand, " TheFair Credit ReportingAct ( FCRA ) is a federal law that regulatescredit reportingagencies and compels them to insure the information they gather and distribute is afairand accurate summary of a consumer'scredithistory. ... The law is intended to protect consumers from misinformation being used against them ''. The fact that I had already submitted my financial information and filled out the questionnaire in XX/XX/XXXX, as soon as I checked back into the loan after being notified by the credit bureaus of past due payments and saw there was negative reporting, I applied again and qualified for the program which I should've already been approved for in XX/XX/XXXX.
They've already deleted their reporting of the " 3 missed payments '' in XXXX, XXXX and XXXX I feel continuing to report XXXX and XX/XX/XXXX & XXXX missed payments is unfair reporting to the credit bureaus due to miscommunication on their part and poor instructions on their website during my application process in XX/XX/XXXX. My intention was not to miss or neglect my payments or responsibility for this loan from the get go and am saddened that the programs are placed by the government so that to help consumers repay the government loans that do not ever go away but do it successfully and more efficiently with their help. I need the 4 payments between the 2 loans to show as O ( see attached report ) on my report instead of reporting negative missed payments so I may be approved for other financial opportunities which will only better my repayment qualifications sooner rather than later : (
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01/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I submitted an application to renew my repayment plan in XXXX of 2016. I did so because I had a negative experience the year before. FedLoan does not sent you correspondence at home despit not participating in a paperless account. I have requested for billing statements and other important account related letters be mailed to me but this is never the case. That said, I was proactive this year and submitted my application early. I waited for months and herd nothing back from FedLoan. In XXXX I contacted the agency to inquire about my new repayment terms as I have received no information. On my original application I indicated that my income had not changed and I also submitted my IRS information electronically. I received an email confirmation indicating there was nothing else needed from my part. Therefore when I called in XXXX I did not understand why I was being told that my application was incomplete and why I had been notified otherwise. I resubmitted my application and income tax information. In XXXX I had not herd back regarding my application so I called FedLoan approximately six times in attempts to have my issue resolved. I was told to wait. In XXXX I called FedLoan again because my payments had been recalculated to be over {$900.00} when I had been making payments of about {$350.00}. There is no human way I can pay that amount and still survive considering I also have XXXX private loans. I spoke to an agent and was told about the REPAYE repayment plan that I was never explained about before. That said I decided to resubmit my application for REPAYE because I could not make the payments under IBR with the way my payments were being calculated. Again my payments were calculated in the {$900.00}. I did not understand what was happening as my income had not significantly changed. In the meantime I lost a XXXX XXXX and had to resubmit my income information to FedLoan. I submitted three recent pay-stubs and a print out of my entire salary history. Again my payments were recalculated. This time I was told my payments would be {$520.00}. A fee I still can not afford. I called FedLoan yet again to inquire about the formula used to recalculate payments because nothing made sense to me. After that conversation I realized that my income was being incorrectly calculated to about $ XXXX or so. I did not make anywhere near this amount. I also realized that I was being recalculated as being paid 26 times a year or every two weeks when in fact I only get paid twice a month. I submitted all of this information and my payments were miscalculated still. At that point I contacted the Office of Consumer Advocacy PHEAA and spoke to XXXX XXXX. XXXX XXXX has attempted to have my payments recalculated correctly with no avail. I have called XXXX XXXX approximately 2 to 3 times a week since then and nothing has been resolved. At this point I have not been able to make any payments to my account since XXXX. I have made it clear that I would like my payments calculated correctly so that I can again resume my loan repayment. Prolonging my payments does not benefit me in anyway as I am also applying for the Public Service Loan Forgiveness. The longer I have without making payments the more it affects me negatively. Nothing has been recalculated or resolved. I then called the US Department of Education on Ombudsman and was told they could not help me until I called FedLoan which I explained to them I had already done. Therefore I was refured to the same Loan servicing company for help by Ombudsman that I was having problems with which makes no sense. I called the number they gave me XXXX which I was told was for the escalated line for Fedloan. I had been calling the same place while working with XXXX XXXX therefore this was not helpful at all. I am not getting any help and want to get back to making my payments! Please help! ( XXXX and XXXX )
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10/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have previously submitted this complaint, but never received any response. Please respond!
In late XX/XX/XXXXI submitted my required annual income verification for my IDR plan. In early XX/XX/XXXX I received the notice that my payment doubled from XXXX to XXXX/mo, yet my household income only increased by {$8000.00} gross. I called Fed Loan and the rep said it did n't look right and that she would resubmit for a second look. I called two weeks later, two weeks after than and told it just takes time. The third call I made in early XX/XX/XXXX, XXXX told me that it looked like they failed to take my husband 's loans into consideration when figuring the calculation. That this was totally the mistake of the processor and once resolved, I could request an Administrative Forbearance for the XX/XX/XXXXamount of XXXX.
On XX/XX/XXXX I called again and asked for a supervisor. The rep put me on hold then came back saying the manager agreed it should n't take this long and was processing himself. Next day, the new amount notice showed in my box as being ~ $ XXXX/mo, yet XX/XX/XXXX was still showing at the higher amount. I called the following week asking if they could change the amount to the correct amount. I was told they could not but the new amount would show for the payment due XX/XX/XXXX. I asked if they could override this so that my payment could count toward my Public Service Loan Forgiveness credit. They submitted -- however just a few days later I found myself being very frustrated and called back asking that the override be cancelled and instead that I would accept the Administrative Forbearance, originally offered and just take one month off of my payment for PSLF. That was submitted the end of XX/XX/XXXX.
I have called a few times in XX/XX/XXXX checking on the status of the forbearance. Normally such process has been quick. On XX/XX/XXXX I called and spoke with XXXX in PSLF Dept of Fed Loan. I was worried as my payment was due on XX/XX/XXXX and did n't want TWO months ' be missed under PSLF program. He agreed that this was a very long time to be waiting for an error that Fed Loan IDR processor made. He put me on hold for over 10 minutes, came back and told me that new amount would be showing up online and to pay it by the XXXX so it could be counted for PSLF.
Today is the XX/XX/XXXX I called again first thing this a.m. to ask about the same thing. XXXX, an Escalated Rep told me that the PSLF group put in a request for an override for XX/XX/XXXX and that has to go to the Dept of Ed and can take 60 days. I explained that I called two days later to ask for that to be cancelled. She said she could n't stop it now. I am 54 days late and will be reported to the credit bureau at 90 days. I am at risk of losing my XX/XX/XXXXpayment for counting toward PSLF program.
I am at the point where I feel like this is all a ploy to get me to collections for loans rather than helping me to process the Admin Forbearance for THEIR mistake so that I could get back on track. If they would have fixed their mistake in XX/XX/XXXX, my XX/XX/XXXX payment would have been made on time.
This coupled with one other issue is why I want you to look into Fed Loan practices. The other issue is that in the past I paid a little extra ( like .50 to {$1.00} more/mo to round to an even number ). The next month I went into my account and paid the amount due. Those months when I paid the amount showing due are not counting toward my 10 years of payments for PSLF program because they say I have to pay the agreed upon amount. I argued that I paid EXACTLY what their system said I owed yet they wo n't allow about 4 payments to count. This is not right. I even asked if the XXXX from prior month could count toward the next month 's payment as it was within 30 days of the due date and PSLF says the payment can be made anywhere from 30 days before to 15 days after.
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07/27/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have been dealing with American Education Services since XXXX XXXX to attempt to receive a full account reconciliation because they have admitted that at some point in my repayments ( begun in XXXX ) mistakes were made in distributing my monthly payments amongst the XXXX different loans ( with multiple distributions ) that they serviced. XXXX set of loans is supposed to be held by XXXX XXXX and the other set of loans through the XXXX program. For years I paid double the minimum on my GATES loans in order to pay down the principle as soon as possible. I also tried as often as possible to pay more than a minimum payment on the XXXX Bank repayment plan to take advantage of addition percentage points off the next months accrued interest. As of XXXX XXXX I began to get very confusing billing statements and delinquency notices that made no sense according to my bank records. I 've spent hours on the phone with account reps, escalating to account managers, following up eight time since XXXX, XXXX trying to get this resolved. I have all my notes detailing conversations, next steps promised etc. Since XX/XX/XXXX I was promised that I would get a full accounting with the amounts reallocated so that I would know exactly where my accounts stand but that has not happened and several staff have admitted that it " fell through the cracks '' or it has been " researched several times but without a decision '' as to how to handle the corrections. In XX/XX/XXXX, in part on the advice of the account rep, I refused to pay anything more until I could be provided with accurate reconciled data about these loans. With no response, I called back in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX only to be told that the loans in question had been put into default, my credit is ruined. In multiple conversations I have been assured that they were working to fix the problems and the loans would come out of default but as of XXXX/XXXX/XXXX there is no resolution. I have even contacted XXXX XXXX directly to arrange to pay off the loans, assuming they could perhaps make AES get the payoff amount corrected -- but XXXX XXXX no longer provides school loans and have no record of them in there system apparently. So my issues are : who really holds these loans anymore? how can I get these loans settled if no one can give me accurate account status? and more importantly where did the money I have diligently paid for years go????
Let me be clear, I am not claiming that : 1. I never missed or was late for a payment, especially early on when I started repayment during the Recession.
2. I did not stop making payments as of XXXX, XXXX. It was my only leverage, I thought, to get this institution to correct their own errors! And the account reps indicated if I kept making payment before the error was resolved it would likely make the situation worse.
But I paid using separate checks, with separate memo notes as to which loans they applied to on the check, in separate envelopes. And the same for my online banking. I even tried to apply for Direct electronic payment using their system, and they had to admit to me after two months that they did n't know why but my application never went through -- it was put on hold -- with no explanation.
How much is my responsibility in the face of this experience? Is this reaching a level of breach of fiduciary duty? In two weeks my credit union researched and provided me proof of all my school loan payments ; what possible defense could AES have that they can not do the same? Be aware that I have been informed that there is no recourse for speaking directly with an AES troubleshooter or complaint manager. They only accept written correspondence to yet another division in the company. I will be filing a credit dispute form, that again must be on their form and mailed in ( no online option ). Please assist me if you can.
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06/09/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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In XXXX of XXXX my loan was transferred from XXXX to FedLoan servicing. The transfer process has not been easy. I was in the REPAYE program from XXXX and my loan was to be transferred to FEDLOAN as the REPAYE program. Instead, the loan was put into the IBR program by FEDLOAN. When I called to find out why I was told by the consultant that that is the way it transferred over and I was told I would have to provide proof that I put it into the IBR. I told the consultant that it was n't my responsibility to provide proof that there was a problem with the transfer of data. He eventually transferred me to a supervisor who said she researched it and it did transfer over to REPAYE but for some reason the billing system mistakenly put it into IBR. She then escalated it for the correct program. They tried to charge me XXXX to exit the IBR program but I said that I had already paid that IBR fee back in XXXX to XXXX. She said she would escalate that as well. Over the last two months the XXXX payment never left and I put the loan into forbearance until it was figured out - I was under the impression that the payment fee was gone and I would have a payment due in XXXX. Now I have gone two months without making a payment which is two less months toward loan forgiveness. I was recently informed that I am in REPAYE and I owe XXXX starting on the XXXX of XXXX. However, when I log on the XXXX XXXX payment does n't show up but it shows that I now owe XXXX for the forbearance. I was informed that the XXXX would drop off on the XXXX and I would have to log on the XXXX to make the payment of XXXX that is due on the XXXX. I was further informed that the XXXX could take up to XXXX weeks to disappear as they have to verify that I do n't owe the XXXX exit fee. The billing system is so confusing I am not sure what to pay or when to pay it. I am not sure if anything I pay will count toward my public service loan forgiveness.
Additionally, the payment history did transfer but I am being told that they have to verify m y payment history. I was told in XXXX that it takes for weeks, I was told in XXXX it takes XXXX weeks and I was told today XXXX XXXX that it can take up to XXXX months to review as they have to verify manually my payment history. However, no one ever verified my loan history. The phone rep said that the loan history is verified electronically. When I asked her does manually mean that they make phone calls or letters to verify my payment history? She said no that it 's all sent over by computer. I asked her why it takes so long and she just says that is their policy.
What I want is for my payment history to show up, for the XXXX to drop off and to be given credit for XXXX and XXXX toward my public service loan forgiveness as the mistake is theirs and not mine. They need to clean up the billing system and make sure my information is reported correctly on their website and guarantee that my payment for XXXX that I hope to make on the XXXX will count toward the loan forgiveness.
I feel that they need to manually verify my debt as it seems there is a mess up with the calculation dating back to approximately XXXX Somehow an additional XXXX to XXXX XXXX has appeared during that time frame. It 's important to find the original paperwork and not verify what is on the department of Educations website as that is not accurate and what I dispute. When I call the department of Education I am told that I have to put all complaints through the loan servicer. My last concern is that there is no way to write and request changes to the loan servicer in order for me to protect my credit rights. I have no control over what the person on the phone writes or does on the computer. So this seems like an issue and I need clarification on how to write and dispute information with this agency via letters and continue to make payments so that I can qualify.
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10/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I called Fedloan to ask a question about an increase in my income based repayment ( IBR ). They informed me the increase was due to an increase in salary which I honestly did not realize because I was n't thinking of the tax year. The representative asked if I registered for PAY AS YOU EARN. I told her no only IBR, she told me she could help me fill out the paperwork. She told me to leave myfedloan.gov website and goto studentloans.gov. She assisted with the application. Well, what she failed to tell me was that this process removed me from my current IBR, where I was Paying approx. {$450.00} a month and it without my consent withdrew from my direct debit {$XXXX}. When I called informing them there must be a mistake, the representative did feel some remorse but told me there is nothing she can do. I asked to speak to a supervisor. The supervisor was completely unprofessional and rude. She conceded to the fact there is a flaw in the system and that I ca n't have my money back, she made this concession and offered to put me in forbearance for the next 4 month to balance out the debt fedloan put me in. I informed her that is not a good solution because I am a hard worker who has been regularly and routinely paying her loans to qualify for public loan forgiveness ( PLF ). A forbearance period increases the amount of time until my loans would be paid off. Well, Fedloan 's manager thought it was necessary to then tell me how it is my fault and that I did not know how to read because her representative does not have the application in front of her and she can not help me if I do not read it to her. I merely asked how a vital part of our education system can offer assistance but actually be unable to provide this assistance without the documents in front of them. This supervisor wanted to point the blame as if she had to worry about making her rent payment and bill payment, with {$1700.00} taken from her without her consent. She told me I can fight it with my bank, which I did. XXXX did return my money. The problem with this was that now I was in a situation where my fedloan balance was unpaid and at {$2200.00}. I called Fedloan asking to pay something. This representative was n't terrible but was n't correct either. She informed me that the ONLY way to pay that is in to ask for a one month reduced forbearance ( which is not a qualifying payment ) and in addition that would mean my repayment application would be resubmitted and in essence I would be in forbearance for 2- 3 more months. To give you an idea this started with my XXXX 2016 payment and I would in forbearance until XXXX. It was a lose, lose, I lost i am being punished. I am unable to make the qualifying payments for PLF because fedloan will not allow me to. The kicker came when I spoke to a lovely representative, XXXX. I called her on XXXX/XXXX/16 and asked why am I still in forbearance i was informed I would have a bill for XXXX. She informed me the end of XXXX. I am actually about to make the one month reduced payment of {$200.00}, which is non-qualifying payment for PLF. So at this exact point : XXXX, XXXX, XXXX, XXXX and now XXXX = 5 month of QUALIFYING PAYMENTS i was not allowed to make because of Fedloans system. Well XXXX, the 4th or 5th person was the first person to say this : Why did n't you just withdraw your PAY AS YOU EARN application, you could of been paying this whole time. I would thank XXXX for the remorse she showed and her solution, however, the damage has already been done. I have suffered the loss of making not one or two qualifying payment but i have been ridiculed and punished into the loss of 5 Qualifying payment for PLF. My debt is well over XXXX figures. If I had another option of a loan provider for loan forgiveness, I would change immediately based on the unprofessional, inaccurate guidance i received that will affect my life.
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07/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have disputed XXXX of my FedLoan accounts in the past on 2 separate occasions due to not understanding why XXXX of my loans where left out of a consolidation which was done in XXXX through Fed Loan. The first dispute, they responded with an extremely generic answer that had nothing to do with my dispute and did n't address anything I was disputing in my correspondence to them. I spent {$20.00} on sending a package of details and I spent hours upon hours on the phone with their customer service representatives as well as researching online why they were doing what they had done concerning my loans. Leaving these XXXX loans out of my consolidation caused them to run out of forbearance and deferment time and for my other XXXX loans that were consolidated in XXXX of XXXX I was allowed to put the them in forbearance and deferment because apparently my time started over with these loans when they were consolidated. I was under the impression that when I called and had my loans put into forbearance or deferment status that all of my loans where included in this status and when I made payments that my payments are being dispursed amongst all XXXX loans as well. I went through an extreme hardship and XXXX that had and still has multiple XXXX and did n't have the time nor funds to take care of my student loans all of the time but when things were n't so hectic I did and have done my best to get my loans under control and pay back the debt that I owe. It is at that time these XXXX loans left out came to my attention. My problem with all of this is that I was never offered any sort of consolidation or never told that the XXXX loans left out where still behind anytime that I spoke to any customer service agent over the phone and when I did make payments, Fed Loan took it upon themselves to distribute the funds where they wanted. They have since then finally responded and informed me of why the XXXX loans where left out of the consolidation which took place in XXXX of XXXX but I still fill as though they are the experts and should 've brought all of this to my attention as an everyday average consumer rather than continuing to allow me to make payments on some of the loans they owned but not the others. HOWEVER, MY PROBLEM NOW IS NOT EVEN THE XXXX LOANS THAT WERE LEFT OUT OF THE CONSOLIDATION BUT INSTEAD THAT THEY ARE NOW REPORTING AN EXTRA STUDENT LOAN WITH THE SAME DEROGATORY HISTORY AS THE XXXX LOANS THAT WERE LEFT OUT OF TH CONSOLIDATION DONE IN XXXX WITH AN OPEN DATE OF XXXX XXXX. BOTH OF THE LOANS THAT I HAVE OPENED IN XXXX WHERE IN XXXX OF XXXX AND I 'M DONE DEALING WITH THIS COMPANY DIRECTLY. I 'VE SPENT HOURS UPON DAYS UPON WEEKS WORKING ON MY ACCOUNT THEY OWN AND NOW THAT THEY 'VE ANSWERED MY DISPUTE DIRECTLY, THEY 'VE GONE AND REPORTED AN EXTRA ACCOUNT ON MY XXXX CREDIT FILE WHICH IS NOT EVEN MINE. ALL OF THIS IS CAUSING MAJOR ISSUES WITH MY CREDIT SCORE AND CAUSING ME TO BE DENIED FOR THINGS THAT I HAVE WORKED HARD TO BE APPROVED FOR OR CAUSING MY INTEREST RATES TO BE HIGHER THAN WHAT THEY WOULD 'VE NORMALLY BEEN. I AM DEMANDING THIS ACCOUNT BE REMOVED IMMEDIATELY!!! I 'VE ATTACHED THE FOLLOWING ITEMS : MY CREDIT REPORT FROM EXPERIAN SENT TO ME IN XXXX WHICH SHOWS ONLY XXXX DEROGATORY FEDLOAN ACCOUNTS, THE LETTER SENT TO ME IN RESPONSE TO MY 1ST DISPUTE ( MY DISPUTE WAS XXXX PAGES LONG INCLUDING EVIDENCE ETC AND THEIR RESPONSE WAS XXXX PAGE LONG AND DID N'T ADDRESS ANYTHING I WAS DISPUTING ), MY FIRST LETTER SENT TO THEM DISPUTING MY STUDENT LOANS, FEDLOAN RESPONSE TO SECOND DISPUTE, MY 2ND DISPUTE SENT TO THEM, MY XXXX CREDIT REPORT I REVIEWED ON LINE NOW SHOWING THERE ARE XXXX DEROGATORY FEDLOAN ACCOUNTS, A LIST OF ALL MY STUDENT LOANS LISTED ON FEDLOAN WEBSITE PROVING I ONLY HAVE XXXX LOANS PRIOR TO THE XXXX MOST RECENTLY OPENED THROUGH A CONSOLIDATION. I FEEL AS THOUGH THEY ARE doing this intentionally.
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01/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Twenty years ago, I graduated from XXXX with {$63000.00} in student loans through PHEAA/AES with a vague understanding that I had 6 months to begin payments. I received no exit interview, no repayment schedules, no borrower rights statements and zero advice on how to navigate loan repayment options. After failing to make sufficient income for 2.5 years and not knowing what to do about it, I received a default letter. Working with PHEAA, I rehabilitated my defaulted loan ( albeit with 18 % surcharge ) and paid AES faithfully for 8 years. Unbeknownst to me, my regular payments were barely enough to offset the interest charged on the loans ; the {$91000.00} principal amount remained unchanged. I was not notified or contacted that my repayment amounts were insufficient.
In XXXX, I returned to graduate school and the law school loan was in forbearance. Interest continued to accumulate. Upon graduation in XXXX, I added {$110000.00} in new loans, mostly through XXXX and Dept of Education.
And then disaster struck. My annual pay was reduced by 2/3, I lost my house in a short-sale due limited financial means, and within 16 months, I was unemployed. I liquidated all of my assets, 401k, my life insurance policies, everything. I began borrowing from my parents in XX/XX/XXXX, to make rent each month. And the clock continued to run on those student loans.
PHEAA/AES charged me another 18 % default charge, taking my principal owed from {$91000.00} to {$110000.00}, and then handing the once again defaulted law school loans off to XXXX who tacked on another {$30000.00} in collection fees. XXXX and Dept of Education were more understanding and, in XXXX, I was able to put some of the loans in forbearance. I was out of work for 15 months ( XX/XX/XXXX - XX/XX/XXXX ). When I regained substantial employment, the garnishments began within months from XXXX and XXXX. Between the two, the garnishments exceeded 25 % of my monthly disposable income.
*** I was desperate for a solution to combine payments into ONE payment based on my income and a guaranteed payoff schedule. *** At no time was I advised from XX/XX/XXXX until YESTERDAY ( XX/XX/XXXX ), after many calls to PHEAA/AES, XXXX, XXXX, XXXX, calls to the Ombudsman, and hours of research on the Department of Education website, that I could in fact apply for a Direct Loan through the Department of Education which would do exactly that.
My only options, as presented by XXXX and XXXX, were to 1 ) re-rehabilitate the defaulted loans by paying monthly amounts that exceeded 20 % of gross income ( not disposable income ) or 2 ) endure the garnishments. Defeated, I let the garnishments continue and paid as I could to NSLP. The result : I have paid nearly {$65000.00} in accumulated interest for the last 3 years and my principal amounts remain unchanged ~ {$280000.00}. My credit is ruined. And a new garnishment began last week - exceeding 25 % of gross income.
A new round of calls ensued. And a helpful gentleman from XXXX gave me 2 website addresses that changed everything : XXXX where I found a summary of all my loans, 3 of which I was completely unaware of who the guarantor and servicer were. And www.studentloans.gov - which detailed the options for a Direct Loan. I submitted an application the same day. This gentleman went off-script to share the resources " he would use. '' It may have just saved me.
My point is this : I searched everywhere for that information in XXXX, XXXX and XXXX. No one shared it. I could n't find it on the internet. Nowhere a repository of my rights as a borrower. I was given false/deceptive information from both lenders and debt collectors as to how to address my worsening situation. This has been an ongoing practice regarding my student debt since XXXX. I have wasted 20 years relying on bogus information and dodgey collection practices. Where is the relief?
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10/11/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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While I have tried to get AES to see reason ( see attached letter ) they are insisting on maintaining their slanderous position with the credit reporting agencies. As AES 's false statements are of a civil nature, I would have to take them to court, incurring substantial cost, in order to force them to report fairly and honestly. However, as the federal agency charged with protecting citizens from having lies and slanderous information reported on their credit reports, I implore you to force the credit agencies to strike all false information from my credit report.
As anyone with eyes can see, these are XXXX invoices consisting of multiple consolidated loans against each. To report that I missed XXXX and XXXX payments, respectively, instead of XXXX payments total, is a lie and a violation of the Fair Credit Reporting Act.
As the credit reporting agencies always seem to take the side of the reporting company ( which, I understand, pays a fee in order to report credit information ), citizens such as myself look to the Federal Credit Reporting Agency to protect us from what amounts to a monopoly on credit information, which we have extremely limited control over.
Where is the equity in the system when XXXX missed payments can drop a credit score from XXXX to XXXX ( more than XXXX points ), especially when the payments were missed due to lack of a monthly billing being sent by eh creditor.
This letter concerns late payments made by me for the reference ( XXXX ) and ( XXXX ) accounts, which are for the following Loan Sequences, respectively : Account Number : XXXX XXXX XXXX Loan Sequences : XXXX XXXX XXXX XXXX Account Number : XXXX XXXX XXXX Loan Sequences : XXXX XXXX While I admit that the XXXX 2015 payments for these accounts was made more than 30 days late, I did not receive a bill for XXXX. While I agree that I still would be responsible to make the payment, like most people, I pay my bills when I receive notification in the mail that it is due.
When I called to dispute the information you reported to the credit bureaus, and informed them of the above, they advised that the XXXX billings for both accounts was sent out, according to your records. That XXXX be, but I did not receive them. I was also informed that I could set up automatic deductions from my bank accounts. I declined, as, due to identity theft concerns, I do not have any automatic deductions from my bank account.
Once this error was made clear to me, I made sure that both accounts were up to date, as they are now.
During the call, your representative indicated that she did not have the authority to remove the derogatory information from my credit report. She also stated that it was not legal to remove derogatory information from a credit report, which is not true.
The derogatory information that AES reported to the credit bureaus is both unfair and in accurate. It is unfair because, as stated above, I did not receive a XXXX 2015 billing. It is inaccurate because it reports XXXX XXXX XXXX XXXX late payments, when in fact there were only XXXX XXXX XXXX XXXX. As shown above, and as detailed in the attachments, I only have XXXX XXXX XXXX XXXX accounts with AES. These accounts represent XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX Sequences, respectively, but they are not separate payments. Because this false derogatory information was reported to the credit bureaus, my credit score dropped XXXX points overnight. This represents slander, and resulting harm.
Based on the above, I demand that AES remove the false, inaccurate and slanderous derogatory information from by credit reports. If this is not done within XXXX XXXX XXXX XXXX days, I will initiate legal action against AES and the credit bureaus for slander, with appropriate demands for monetary damages.
I strongly advise you to take immediate action as directed herein.
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07/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
|
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Web |
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XX/XX/2015, I was directed by Fed Loan Servicing ( " Fed Loan '' ) to recertify my income for my income-based repayment plan. Since my wife and I file taxes jointly, I needed to include her income, but she is a XXXX and does not receive regular pay. My salary is the vast majority of our income, her pay comprises around XXXX % of our income.
In XX/XX/XXXX, I submitted a verification with a summary of gross receipts evidencing my wife 's income and my pay stubs. Weeks later, I received a letter notifying me my application was denied due to insufficient documentation. I called Fed Loan and found it the insufficiency dealt specifically with my wife 's income.
In XX/XX/XXXX, I submitted another verification, this time with my wife 's business 's bank statements for the previous 4 months detailing her average income. Again, weeks later, I received a letter notifying me my application was denied due to insufficient documentation. I called Fed Loan and found it the insufficiency dealt specifically with my wife 's income. I was told to submit a letter signed by my wife stating how much money she earns on average and how often.
In XX/XX/XXXX, I submitted a third verification with a letter signed by my wife detailing her gross business income, gross expenses, and average net take home pay as well as my pay stubs. I also decided to change repayment plans from income based repayment to the REPAYE plan. Finally, weeks later, I received notice my application had been received and was being reviewed.
After a few more weeks, I called Fed Loan for a status. I was told that it would take about 2 months to review the documentation I submitted to come up with a new payment amount. At this time, because my previous attempts to recertify my income were rejected, I was moved to a standard repayment plan automatically which almost doubled my payment due. I made the payment in XX/XX/XXXX hoping the situation would resolve soon. In XX/XX/XXXX, I requested a forbearance to continue to pay my IBR payment amount. My forbearance request was denied and a direct debit for the full amount, in addition to the reduced payment I had set up was made, i.e. I paid 3 times my normal amount due to the direct debit. When I called Fed Loan, I was informed they rarely gave out refunds for extra payments, but that the rep would put in a request for this situation. I never heard about it again.
In XX/XX/XXXX, I submitted another forbearance request and continued waiting for an update. In XX/XX/XXXX, I called for a status and was told I needed to name an interim repayment amount while Fed Loan switched me from IBR to REPAYE. I did this and paid the amount.
In XX/XX/XXXX the new payment amount still had not taken effect. I called Fed Loan again and was told I was close to being complete and that a new amount should show up around my payment date. As I was in forbearance, I made no payment.
Then, I received a letter postmarked XXXX XXXX informing me that I owed Fed Loan a payment on XXXX XXXX. My outstanding balance again was somehow combined with the next two months to make an outstanding balance over {$1000.00}.
XX/XX/XXXX, I received a call from Fed Loan detailing that my request for REPAYE was denied due to, surprise, documentation for my wife 's income. I was told her letter submitted in XX/XX/XXXX contained too much (? ) information and that they only wanted a simple statement of income. They told me to fax in a new application and documentation and wait. I did, and have heard nothing.
It took Fed Loan five months to review the sufficiency of the documentation I submitted in XX/XX/XXXX. This forced me into a forbearance which increased the overall interest accrued on my loans which will later be added to the principal. I have consistently received conflicting, inaccurate, or incomplete information. The level of mismanagement is ridiculous.
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03/11/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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XXXX XXXX, 2016 To Whom It May Concern : I am writing to request that the 60-day delinquency to XXXX student loan be changed ( I am the cosigner on the loan ). The account number is XXXX, and the loan is currently in a forbearance status. It was certainly delinquent, that I am not disputing. What I am disputing is the way to which this account has been handled, and the constant mixed messages my daughter and I have been receiving on the account dating back several months.
Back in XXXX ( approximately XXXX/XXXX/16 ), my daughter made payment arrangements for the loan. On XXXX XXXX, she realized that her financial situation had not improved enough for her to be able to make a payment. She spoke to someone at AES who told her that she would be eligible for a repayment plan the details were as follows : Beginning on XXXX XXXX, 2016, for twelve months she would be making half payments of approximately {$60.00}.
Without realizing that she was making payment arrangements on the same day, I made an online payment for the XXXX bill. When she told me she had made the payment arrangements and the arrangement she had just made pulled the loan out of default, she suggested that I should call to see if the payment could be cancelled. Shortly after speaking to my daughter, I called and spoke to a representative from AES who reviewed the notes, said that he could see this new payment arrangement, and that I could go ahead and cancel this payment. Based on information from this representative who clearly seemed to know what he was talking about, I cancelled this payment.
On or about XXXX XXXX, 2016, I received a phone call advising that the loan was still delinquent. Neither XXXX of us received any official notice that the program my daughter entered into earlier in the month was not approved. Once I received this information, I spoke to the representative about her options. At this point, I am very concerned that the loan is coming close to 60 days delinquent. Had I known that the payment plan my daughter had entered into could have been denied, I would NEVER have cancelled the payment that I made on XXXX XXXX, 2016.
On XXXX XXXX, 2016, my daughter made new payment arrangements, her and I both called on the XXXX to give my payment information. At this point, the loan was not even 50 days delinquent. I was assured that this was not going to be reported as 60-days delinquent, since the payment was made before that 60th day. It took an additional nine days for this payment to process and the deferment to be in place, and now this has been reported to my credit report as 60-days delinquent. I do not believe it ever was actually 60-days delinquent.
My point is this, my daughter and I both communicated and THOUGHT we had made arrangements for this loan to be brought out of default long before it became 60 days delinquent. When XXXX calls in to speak to a representative, I believe it is imperative that the information we are given is true and accurate, this has not been the case for the past few times that we have spoken to representatives.
The report of 60 days delinquent has caused my credit score to drop by more than XXXX points. As I am sure you can imagine, this is frustrating for me. I certainly understand that the debt was past due, however, my daughter and I both communicated regularly with AES and assumed that the information we had been provided was accurate, so everything was going to be " OK. '' Given all of this confusion, I have XXXX requests. First, please remove the 60-days delinquent notice from my and my daughter 's credit reports. Secondly, given these same issues, I would appreciate it if someone could review the situation and allow my name to be removed from the student loans that I have co-signed for XXXX XXXX.
Your consideration and prompt response on this important matter is certainly appreciated.
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10/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I am submitting this letter to your agency to complain what I have seen as a form of injustice from FedLoan Servicing.
I borrowed money from the DoE to pay for medical school two years ago. However, for reasons independent of my will, I had to drop the medical education just after seven months at the school. Today, I am in a repayment period, and I 've been doing my best repaying the money that was not mine, even though I am paying for something I am in no way benefitting from.
The main purpose of my complaint is that I can no longer accept the chronic, unjustified increase which I think is a form of manipulations of the system in order to have borrowers anchored in a sempiternal state of paying. In substance, something terrible happened to my FedLoan account XX/XX/2016.
Though an comprehensive investigation should be conducted into the whole account from the time they started charging me on the laon while I did not even start school yet, that timeframe of XX/XX/XXXX needs a particular focus. In fact, during that time, I focused my attention on the balance principal of {$39000.00} for which the unpaid interest was {$300.00} ( Note that I usually do that follow up after midnight since the numbers change after right after midnight ). The very next day, the unpaid interest became {$300.00}. Please do the math with these XXXX numbers of the unpaid interest in that particular day when the principal was {$39000.00}, and you will certainly find {$5.00}. This daily rate should have been jumped to XXXX cents in just a week for that particular principal, since there was no interval of non-payment. They have to provide the scenario of calculation that led them to that increase. I made some payments for which I 've been skeptical about how they distributed them in the system. That 's why I decided to take a closer look at how they have been using the money that I 've been paying at the detriment of my health and well-being. I have no idea how long they 've been doing that until I decided to regularly monitor my account.
Furthermore, I regularly made payments independently of the monthly direct debit withdrawals. I have exhibits of my payment history for your convenience.
Based on the aforementioned incongruence, I called FedLoan Servicing and asked to speak with someone in the management. XXXX XXXX, as he said his name was, seemed to have been making tons of calculations while we were speaking over the phone, but only to stick with the newly bizarre {$6.00} daily interest rate that erased the {$5.00} in just one week for a principal that is not big enough to hide that kind of manipulation. Anyone can understand this paradigm : As your principal goes down, your daily interest rate should follow through. But this is not the case with FedLoan Servicing, and with XXXX XXXX, the manager who was on the phone with me. In addition, my payment history has never shown that there was a long interval in which I did not make a payment. How can the daily interest rate go up? I started following it when it was at about {$7.00} a day. Now to come from {$5.00} to jump again without any gap of non-payment and while the principal is going decrescendo, I need answers.
I would like to bring to your attention that I do not have a regular job. I 've been working as an independent translator for 13 years, long before I borrowed that money. Most of the time, I loan money either from my bank or from other people to try to repay that money. I only make between {$12000.00} and {$15000.00} a year. Every single pay check I receive, I pay FedLoan with it, after I deduct the portion that should go to IRS. I totally depend on people of good will to survive hunger. And that 's why this injustice should be stopped, and the money that I believe they 've been unfairly taking from me should be returned to my account.
Sincerely, XXXX XXXX XXXX
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01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I consolidated my loans XX/XX/XXXX so that I would be eligible for the Public Service Loan Forgiveness Program. At that time, I also qualified for an income based repayment plan. No paperwork was immediately available to certify my employment. XX/XX/XXXX I submitted my first Employment Certification for PSLF. XX/XX/XXXX my loan was transferred to FedLoan for the purpose of helping me " closely track '' my progress towards eligibility for forgiveness. I had already been signed up for automatic debit through my checking account with my previous servicer, which carried over to FedLoan, who continued to automatically debit my payment from my checking account. My payment changed slightly, but not materially. ( It changed from {$300.00} to {$270.00} ) My payment had changed in the past when I was with my previous servicers ( XXXX and XXXX, respectively ) so I did not take this to be a sign that anything was amiss. When I qualified for IBR I also submitted paperwork to allow my servicers to access my federal tax returns for the purpose of adjusting my monthly payment based on my income. From XX/XX/XXXX-XX/XX/XXXX, my IBR payments were qualifying towards my loan forgiveness. XX/XX/XXXX, FedLoan sent me a new application for IBR but did not include any explanation of WHY they were sending the application, nor did they disclose that they had stopped counting my payments towards PSLF. Unfortunately, I delayed submitting this paperwork because my monthly payment was affordable and had not materially changed. I believed, in good faith, that my payments were still qualifying towards my PSLF, whether or not I remained in IBR. I did send electronic correspondence to FedLoan asking why I was sent that paperwork and asking for clarification as to whether or not I remained in the IBR plan or not. I never received a response. XX/XX/XXXX ( more than a full year later ), I received a warning that my loan payments were not qualifying towards the PSLF program. I called FedLoan immediately and at that time, FedLoan disclosed to me that not only was I no longer in the IBR plan, but that they had moved my loan into a non-qualifying payment plan at the time they took over the servicing of my loan.
Because of FedLoan 's lack of transparency and communication, I continued to make my student loan payments between XX/XX/XXXX-XX/XX/XXXX ( 18 payments! ) without receiving credit for those payments towards my PSLF, which has caused me financial harm. Why would FedLoan tell me that they were taking over the servicing of my loan to specifically help me track my payments towards PSLF only to inexplicably and without proper notice change my repayment plan to a " nonqualifying '' plan and then not notify me for 18 months that my payments were not qualifying? I was under the impression that if I was ever removed from IBR, that I would be moved to a standard repayment plan, which is a " qualifying '' plan. I have appealed to FedLoan TWICE to reconsider and have been in touch with an Ombudsman to help me with this process. I have asked FedLoan to count those 18 payments towards my loan forgiveness but they have not budged. The ombudsman told us that the difference in the payment between a qualifying plan and the nonqualifying plan that I was forced into only amounted to about {$400.00} total and suggested that we ask FedLoan to consider giving me credit for those payments if I were willing to pay a lump sum to make up for the difference. Again, that request was denied. I recently read the lawsuit that you filed again XXXX regarding their unfair and deceptive practices. I do n't know if FedLoan is owned by XXXX, but it appears they are also engaged in unfair practices. I trusted FedLoan to act in my best interest. Unless this is resolved, I will have to make 18 additional payments ( now over $ XXXX/month ) before I can apply for forgiveness.
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03/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
To whom it may concern, I have been trying to managing this process with the TEPSLF opportunity since XXXX. Attached is the letter I received from FedLoans denying me the TEPSLF because the expected monthly income driven payments did not match what Fedloan Servicing was automatically ACH from my checking account so the reviewer automatically denying my appeal. The attached letter from FedLoan Servicing states my monthly income driven payments should have been {$230.00} which would have totaled {$2800.00} over twelve months. Below is a copy of all my payments from XX/XX/XXXX to XX/XX/XXXX. If you add up all my payments plus the additional chucks of money I sent in as extra payments over the twelve months, my payments add up to be {$4600.00} and please note that my monthly deduction amount was adjusted to {$130.00} effective XX/XX/XXXX.
When I received the letter dated XX/XX/XXXX, which I attached a copy. I called Public Loan Forgiveness and spoke with a representative ( id # XXXX XXXX XXXX and I explained everything to her. She advised that she would submit an appeal to the Service Recovery who in turn would have the Treasury Management Team review my account. That conversation took place in XX/XX/XXXX. I have called XX/XX/XXXX as well as XX/XX/XXXX and was advised there is no updates to my account. This is unacceptable! I called again this morning and was basically told this issue is still being reviewed. The other thing I was told was that the payment plan I am on does not exist anymore.
I am very frustrated! I have paid over {$1800.00} extra compared to the monthly income driven payment plan. I feel like I am be punished for paying the ACH payments for my student loans.
All I asked was for my account to be reviewed again because obviously the person who reviewed my account originally did not consider the additional payments I made to my ACH monthly payments. The customer service department has not helped me and whenever I have asked to speak with a manager I have been ignored and circumvented to another representative or told that there are no managers available.
Date Description Category Amount XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan XXXX {$130.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan XXXX {$130.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$130.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan XXXX XXXX XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$130.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$160.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$160.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$160.00} XX/XX/XXXX FEDLOANSERVICING Extra Payment Student Loan - {$630.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan XXXX {$160.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$160.00} XX/XX/XXXX FEDLOANSERVICING Extra Payment Student Loan - {$1000.00} XX/XX/XXXX Withdrawal ACH FEDLOANSERVICING/TYPE : STDNT LOAN ID : 9 Student Loan - {$160.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan - {$160.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan - {$63.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan XXXX {$160.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan - {$160.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan XXXX {$160.00} XX/XX/XXXX Fedloanservicing Extra Payment Student Loan - {$670.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan XXXX {$160.00} XX/XX/XXXX Withdrawal Ach Fedloanservicing Student Loan - {$160.00}
|
08/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am in the midst of the Public Service Loan Forgiveness program and I called FedLoan on XXXX XXXX to discuss the fact that I had old student loans out, and that I did NOT want them forgiven. I expressed my concern about the older loans being forgiven before they could be consolidated with my newer loans. They noted my concern. I called FedLoan again on XXXX XXXX to express this concern specifically and to ensure that the forgiveness didn't happen to my older loans. Further, I asked what could be done to prevent this. A " case file '' was going to be opened and I was told that I would be contacted within 24-48 business hours. XX/XX/XXXX, those older loans, the ones that I specifically asked not to be forgiven and what steps I need to take to prevent them being forgiven were .... Forgiven. I called FedLoan XXXX immediately upon finding this out to complain and see what my options were. He ( the guy I talked to was named XXXX XXXX stated that he would send his supervisor an email to see what my options were. XXXX stated that he would return my call ASAP and I never heard back from him. XX/XX/XXXX - I called back immediately, and ironically talked to XXXX again. He stated that he sent the complaint up to his supervisor, and read me the response. The response indicated that the loans probably couldn't be reinstated, but they still have a balance on them. He said I could continue to escalate the issue if I wanted, which I did.
During the escalation process, FedLoan gave an update on XX/XX/XXXX. On XX/XX/XXXX, I began the process of consolidation as I did not trust FedLoan to follow up with my complaint in a timely manner. The consolidation was done because of inaction by FedLoan. The most important aspect of this complaint is that FedLoan gave me incorrect assurances and information and did nothing to help me in my request to stop the loan forgiveness. I called twice before the loan forgiveness occurred attempting to stop the forgiveness ( XX/XX/XXXX and XX/XX/XXXX ), and FedLoan employees opened up a case file. I was told the case file would take two days for action to occur. It was during this delay that the forgiveness occurred. I strongly feel that had action occurred in a timely manner, this whole situation may have been alleviated. I called the day forgiveness occurred, the day after it occurred and still was not given any pertinent information regarding my case. I tried to call ahead of time to alleviate the situation and FedLoan did noting to help me or follow my requests. In my calls prior to the forgiveness, I was given incorrect information about the loans, forgiveness and the process. A case file was opened which delayed any action that could be taken. This delay resulted in my loans being forgiven.
I followed up with FedLoan on XX/XX/XXXX as I had no current information on the escalation. I was informed " to confirm, your loans have been paid in full as a result of consolidation, and, as such, your loans are no longer serviced by our office. '' This disregards any sort of solution to the problem ( incorrect information given by FedLoan, the delay and subsequent forgiveness of the loans ) and simply lets FedLoan bypass the issue. Basically, FedLoan has provided no solution, but is using the fact that the loans are passed on to another servicer as an excuse to not have to investigate or provide a solution to the problem. The larger issue is that the problems started with FedLoan in the first place, with their employees, they have done nothing to resolve this, and are using the consolidation as an excuse to not have to deal with this issue. I have gone to great lengths to try and resolve the problem before it happened and yet, FedLoan has just delayed the issue and have used excuses to have to deal with the issues. Thank you for your time, consideration and investigation into this matter.
|
01/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am a teacher who is eligible for the Public Service Loan Forgiveness program. I have worked in an eligible district for 18 years. Additionally, prior to the PSLF Waiver announced on XX/XX/XXXX, I was misled by XXXX XXXX XXXX into consolidating my student loans under the wrong program for PSLF. I consolidated my loans into a direct loan with FedLoan in XXXX and had to restart my payments under PSLF. I also held two FFEL loans that were not consolidated and was led to believe these loans would qualify for forgiveness after 120 payments by FedLoan and XXXX.
On XX/XX/XXXX I began the process of consolidation. Prior to this process, I made several phone calls to FedLoan. I waited hours to speak to loan consolidation specialists. When I finally reached a specialist, I was told I could make a single consolidation of all my loans and that would not affect my PSLF loan count. At this time I added my Direct Loans to my consolidation application. After I submitted the consolidation application, I received a letter stating that I WOULD have to restart my payments for PSLF if those loans were included in the consolidation. I later received the consolidation letter stating that I would start my PSLF payments over again with this consolidation, that I had ten days to decide, and the consolidation would be permanent. I again tried to call a loan specialist upon receiving that letter on XX/XX/XXXX. I waited hours to reach anyone. I could not reach a specialist and had to make decision about canceling the application or lose the opportunity for loan forgiveness in the near future. Because I could potentially have to spend ten more years to see loan relief and because of lack of support from FedLoan, I canceled the loan application on XX/XX/XXXX. After I canceled the initial loan, I was also unable to re-submit another application for consolidation without the Direct Loans through Federal Student Aid. It took many hours to reach a specialist who informed me that I could re-submit an electronic application five days after canceling my initial application. This was false. On XX/XX/XXXX, I discovered that the only way to re-submit an application was to file a paper application. I did this and inexplicably, my first application was canceled without explanation. After calling FedLoan again and waiting hours for a loan specialist who never answered the phone, I emailed FedLoan and resubmitted the application. For some reason, it went through. At this moment, I have only included my FFEL Loans on the application pending further information. So far, my experience with FedLoan has been quite difficult.
I have repeatedly reached out to FedLoan and Federal Student Aid to determine what is my best course of action for loan consolidation under the PSLF Waiver. Nobody has definitively said, in writing, whether I can complete a single loan consolidation of all my Direct Loans and FFEL Loans and satisfy the terms of the waiver or if I have to consolidate the FFEL Loans separately from the Direct Loans.
This puts me at a disadvantage because loan consolidation is permanent. In my situation, if I can consolidate my FFEL and Direct Loans and receive credit for PSLF, my loans will be forgiven under the waiver. If this is unacceptable under the waiver, and I consolidate all of the loans, I have to start over and make 120 more payments. If I complete a second Direct Loan for the FFEL Loans, they will be forgiven under the waiver. It is unclear what will happen with my Direct Loans which are not accurately counted due to XXXX misleading practices.
I have read all the information about the waiver on student aid.gov I havent found an answer for this particular situation.
I think it is fair that a complete and accurate answer is provided in writing as to how I should proceed with my Direct Loan consolidation under the PSLF Waiver.
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05/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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I was having some financial difficulties and I called the loan company American education services and I thought they were going to give me a deferment. I only needed this for a few months due to being extremely ill. I even had to take a leave of absence because of how sick I was with XXXX and XXXX at the same time. I have repeatedly tried to get this company to work with me. Another company associated with the loan company contacted me and since I had been hung up on at least XXXX times prior the woman I spoke with agreed she would stay on the line with me during the call and she said she would call me back if it happened again while we talked to the loan company. Well as before the inauguration requested to speak to a supervisor because the agent taking the call was going to fast when I asked her for the exact loan amounts on each XXXX . Stffrd and Unstfd loan amounts as well as the dates of the last payment. I have worked in a similar jobs for over XXXX years and the information I was requesting was so minute I felt that asking for a supervisor to go over this with me was needed because of the agent not wanting to go back or repeat any of the information I was requesting. I only have XXXX account number to make payments to and this company repeatedly has only been applying my payments to XXXX of the loans and then applying nothing to the joined loan and then reporting this to the credit bureau. I have started writing on each money order to apply to both loans. There is absolutely no way I can apply this to both for them because I only have XXXX account number. Furthermore this school is completely shut down because it was a for profit college that did not help in anyway to assist me in finding employment after graduation nor advise me that in the state of Oklahoma in order to work at a XXXX requires a state license and though I paid {$200.00} for my XXXX XXXX XXXX test and did become nationally certified as a XXXX XXXX , it was useless without a state license that I later figured out how to obtain this. Which is a XXXX has to take a chance hiring you or anyone off the street an d after XXXX days sign off on the XXXX to obtain a state license. Unfortunately I was not able to find anywhere willing to do this and this is mostly because legally with me being nationally certified they are required to pay me more than someone who has no credentials. However XXXX years later I did find employment elsewhere not in a XXXX but working for a XXXX XXXX XXXX who requires the department I work in to have a national certification and not a state license. The school was aware of the state 's laws and regulations for this profession but failed to mention anything about it because it was strictly a for profit college that did n't have the students ' best interest in mind. I have just sent a {$150.00} payment but with the massive amounts of interest and them only making payments to the lesser amount I am behind {$580.00} and the American education services will not work with me at all. They call only with an animated machine and I have wrote to them when making a payment and no one but an automated message will contact me back. I have written several times I would like to speak to a supervisor or manager due to the multiple times their agents have hung up on me for just asking to repeat the amount of each loan, the last date payment was applied to each loan on the XXXX account number but it 's been almost a year with no change. I do n't know what else to do at this point because this does n't even seem legal the way they have been applying my payments to only XXXX of the XXXX student loans and refuse to make any kind of adjustment for the time they told me they would put my account on a XXXX month deferment or even let me speak to someone in charge.
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10/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am working toward Public Service Loan Forgiveness for my student loans. Several payments are currently not being counted as qualifying payments. I submitted a request to update these payments ( per FedLoan 's instructions ) on XX/XX/XXXX. I sent a follow-up email in XXXX to inquire about the progress on this issue. No action has been taken, and I've received no resonse to my inquiries.
I sent the following message to FedLoan on XXXX XXXX or XXXX ( Please note -- some formatting changes were made in copying this message into this form ) : >> Message : There are currently 10 payments *5 payments each on two loans* on my account that are listed as Ineligible Payments for PSLF. The reason given is *No Bill. * This is inaccurate, as I had bills for each of the months in question XXXX, XXXX, XXXX, XXXX, and XXXX. Unfortunately, the Fedloan website only provides billing statements going back three months. ****I request the following**** Please provide me with copies of all billing and account statements from 2017. *** Please manually review the payments in 2017 that are currently listed as Ineligible Payments and revise the Qualifying Payment count accordingly. ****I look forward to your reply. ****Thank you, * FedLoan replied on XXXX XXXX : Thank you for contacting FedLoan Servicing!
On review the months in question had forbearance.
While working towards the 120 qualifying payments, payments made during a deferment or forbearance period do not qualify for Public Service Loan Forgiveness ( PSLF ). You can request to remove a deferment or forbearance if you made a qualifying monthly installment during this time. Once the deferment or forbearance is removed, we can review any potentially qualifying payments during this period.
Visit the following links for more information : StudentAid.gov/publicservice I replied on XX/XX/XXXX : Thank you for your prompt response. I would like to request to have the forbearance for those months removed, and to then have those payments reevaluated as qualifying payments.
FedLoan replied on XX/XX/XXXX : Thank you for contacting FedLoan Servicing!
A request is submitted to remove the forbearance and review the payments made for override of Public Service Loan Forgiveness. We will contact you when we complete our review if the payments are updated. You can view your Public Service Loan Forgiveness ( PSLF ) qualifying payments online by selecting the CHECK PROGRESS button in the Public Service Loan Forgiveness ( PSLF ) section of the Account Summary page. You can also select Payments & Billing from the left-hand side and then select PSLF Payment Tracking. This number will update after a new Public Service Loan Forgiveness Application & Certification form ( PSLF application ) is received and approved. If you have further questions, please contact us.
I replied on XXXX XXXX : One item of clarification : I only want to remove the forbearance for the months in 2017. I want to remain in the current forbearance under COVID-19 relief policy. Please confirm that this is what is being done.
FedLoan replied on XXXX XXXX : Thank you for contacting FedLoan Servicing!
We apologize for not yet being able to provide you with the number of qualifying payments made toward Public Service Loan Forgiveness ( PSLF ). These reviews can take a minimum of 90 days to complete.
You are currently still on the Administrative Forbearance with the Cares Act.
I replied on XX/XX/XXXX : Good afternoon, On XXXX XXXX I requested that the forbearance be removed for the months of XX/XX/2017, XX/XX/2017, XX/XX/2017, XX/XX/2017, and XX/XX/2017, and that those payments be counted as qualifying payments towards PSLF. It has been nearly four months since I made the request, and I have not yet received an update. Please update me on the status of this request.
FedLoan has not replied since XXXX.
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10/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Since a few days prior to XX/XX/XXXX, I 've been trying to pay my student loans in FULL. I have no money but my grandfather said he 'd pay them for me, for now, to avoid further interest. I called XXXX XXXX to request a physical Pay-in-Full billing statement to his home address. He would not pay online, would only pay by check, they accepted the terms, and the representative and myself set a projected future date to process the check, to account for when the letter arrives ... the letter never came. I was never told. XX/XX/XXXX I left for XXXX for a month and a half, coming back to learn he never received the letter. They said they sent it, interest had built up, and they apologized but did not feel responsible for the U.S. Postal service for failing to deliver the letter. I was very upset, but requested the letter again. A week later I called back because a letter never came. For weeks and weeks I called back ( I could NOT pay online, because grandpa refused ), only to learn months later that they had been sending me bills to my paperless billing account ( and never mentioned when I asked " Where are they? " ). Their argument is that is was my fault for not responding to the e-letter and acting accordingly, so I was now responsible for another {$1000.00} in unnecessary debt. I complained that every time I called, I was told with misleading language that they were " mailing me '' or " sending out '' a new statement. Neither sounds electronic. And neither would be physically sent to my computer illiterate grandfather at his initially agreed upon home address ... Eventually, XX/XX/XXXX, I gave up he paid the $ XXXX. The grand total being {$14000.00}. To arrive at this number, I had called several times with my mother ( a witness ), and a calculator on my end, hers, and the representative ( whom gave us different totals multiple times ) on the final call. ( It could easily be heard on XXXX XXXX call records. They told me today they have them saved for training purposes, and they do because I 've worked for these places. ) But I digress, on several calls, with and without my mother present, I explicitly requested to be sent a bill overcharging my grandfather, for which the representatives all said they would be happy to do. This would cover any outstanding interest that might grow while the payment was being processed or letter in transit. The remainder would merely be returned. In the call today, the representative said they are trained to overcharge up to 10 days and the person who helped me over charged for 1 day, and though it 's unfortunate, it 's not her problem. So, presently, my new outstanding bill is this : {$11.00} for new interest on XX/XX/XXXX -- - 3 days after my FULL verified payment was submitted and cleared and verified by the rep. {$32.00} for interest on XX/XX/XXXX, which for some reason was not included on the FULL bill quoted to the conference call with my mother. And a new charge, that WAS not and IS not listed on my online account, or on any paper bill at all. A secret charge that would grow if I never found out about it. Apparently, I was given a special offer in XX/XX/XXXX, though I graduated before then. It was for a Student Rebate Program that was supposedly ended this year. The recipient is offered to opt-in for a measly {$28.00} grant for agreeing to pay their monthly bills on time. I did n't the first month, so I did n't earn the award ... the fun part is, I never got the gift. Yet, they want me to pay them for it. ( It makes no sense ) The conversation I had with 4 people today was so transparent it was painful. They all admitted that there were errors on my account, that they were responsible for most of them, that their hands were tied, and they all asked " Do you wish to make a payment today? '' Can you please help me? If not, make their abusive practices known?
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08/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am writing to complaint about FedLoan Servicing Company which is holding my student loan account. FedLoan servicing company placed delinquency of late payment [ 90 days ] in my credit file. Please have this delinquency of late payment removed from my credit file because I have forbearance plan from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX as the national student loan Data shows. When I found out, I wrote a letter to them stating that I have Forbearance from XXXX/XXXX/XXXX to XXXX/XXXX/XXXX. FedLoan employees admitted the processing took three months [ 3 months ] that why reason you being report to credit bureaus as delinquency for 90 days. When I called them to ask if they sent me any notation letter, they replayed that it is not their job. I called FedLoan but they refused to listen to me and they said that they ca n't remove the delinquency. They said I have to deal with it. I found out that FedLoan Servicing 's errors in calculating my monthly payment and I asked to clarify but they did not. I can say without any hesitation, without any reservation, that FedLoan Servicing ( which is an arm of the Pennsylvania Higher Education Assistance Association, or PHEAA ) is by far the worst of all of them. Based on a XXXX, a full XXXX % of borrowers who have loans with FedLoan Servicing have experienced at least one serious problem during the past six months was entirely caused by FedLoan Servicing. That is nearly XXXX out of XXXX borrowers. FedLoan Servicing 's failures are as broad in type as they are deep in volume, and they span nearly every fundamental task that the agency is supposed to be performing. Here are some specific examples of FedLoan Servicing 's incompetence : 1- Unacceptable delays : May student loan borrowers have been waiting for months to have their request for income-driven repayment processed and approved. Some people have waited six months or more for decisions on these programs. While they wait, borrowers are faced with a choice to either make impossible payment under a balance-based plan, or use up their forbearance while interest accrues. And of course, borrowers can not make progress towards loan forgiveness. XXXX wrote a detailed article on FedLoan Servicing 's delays. The U.S. Dept. of Education said that FedLoan Servicing would be improving. It has not.
2- Payment calculation errors : With the rollout of the new Revised Pay As Your Earn ( REPAYE ) plan, FedLoan Servicing 's errors in calculating a borrower 's monthly payment under income-driven plans have increased substantially. In particular, FedLoan Servicing has been improperly factoring in spousal income for borrowers re-certifying for the ICR/IBR/PAYE plans, even where those borrowers file taxes separately from their spouse and under federal law, spousal income should be excluded. When FedLoan Servicing makes a mistake in calculating a borrower 's monthly payment, the borrower often pays the price-either in the form of making those higher payments, or by requesting a costly forbearance, while FedLoan Servicing takes its time to review the file.
3- Misinformation : If you talk to a FedLoan Servicing customer service agent and they provide you with information that seems incorrect, politely end the call, and call back later to speak with someone else-they will almost certainly get a different answer. Student loan borrowers rely on loan servicers to provide them with complete, accurate, and up-to-date information about their loans. When servicers instead provide misinformation or inconsistent answers, borrowers are lost, and it can cost them. FedLoan Servicing 's customer staff can also come off as disinterested, unmotivated, or downright rude.
Finally, please have this delinquency of late payment removed from my credit file due to incorrect information, errors, confusing, delay processing my forbearance application.
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07/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX XXXX, 2017, I received a request from FedLoan Servicing to re-certify for my Income-Based repayment plan. In the process of filling out the online form, it appeared that I would pay less if I switched to the REPAYE or PAYE program, so I asked them to choose the program with the lowest monthly payment in the form ( as it recommended ). In a rather confusing section 6, I did n't choose a one-month reduced-payment forbearance of {$5.00} because I am working toward Public Service Loan Forgiveness and would prefer not to delay that any longer. ( My previous servicer, XXXX XXXX, managed to prevent from getting credit for 14 months in the program, but that is for another complaint ). I thought the standard payment would be the amount I am currently paying. Time being of the essence, I faxed the form to Fed Loan Servicing on XXXX XXXX, 2017. On XXXX XXXX, 2017, I received a letter from FLS that my request was incomplete. I called them, and they said the letter was sent in error, and I should ignore it. The first of many mixed messages sent. On XXXX XXXX, 2017, I received a letter from FLS stating that I in order to leave my plan I needed to either make a reduced payment under forbearance or make a payment on a standard plan for my XXXX payment. They had my reduced payment listed as {$260.00}, the same amount I had been paying for the last year via my IBR plan. The payment they listed for the standard plan would be almost {$500.00}, more than I can pay a month. Worried that the the {$260.00} would n't count toward PSLF, I called FLS on XX/XX/XXXX. I was told that it would n't, but they would switch me to the minimum payment of {$5.00} for the forbearance payment and switch me to me new plan starting in XX/XX/XXXX. The new payment would be less than I had been paying for the past year. Annoyed that I had to delay PSLF further, but convinced it was my only option, I accepted the {$5.00} minimum payment for XX/XX/XXXX. My full IBR payment of {$260.00} was automatically deducted from my account on XX/XX/XXXX. Looking ahead to my reduced XX/XX/XXXX payment, I checked my account on XX/XX/XXXX because I was n't sure if I was supposed to make the reduced payment manually or if it would be automatically deducted from my account on XX/XX/XXXX. Instead, upon logging in, my account said I owed {$260.00}, and it was due at the end of my forbearance period on XXXX XXXX. Frustrated, I immediately called FLS. Learning my lesson, I took down all the names and ID numbers of representatives. XXXX, # XXXX said they could switch my payment to {$5.00} minimum but she would have to transfer me to a supervisor ( the phone call lasted about an hour with all the time I spent on hold ). XXXX # XXXX said they could make the switch but I would have to then resubmit my re-certification information and go to the back of the queue. Not willing to lose more months in working toward PSLF, I asked if I could simply continue to make the {$260.00} payment as it would be more than my new plan until I am switched over. She said she would have to transfer me to the PSLF department. XXXX # XXXX said that the {$260.00} would not count toward PSLF because it is considered a reduced payment. She kept saying the system would allow her to override the payment and change it to the {$5.00} minimum without pushing back my new payment plan to at least XX/XX/XXXX. She said I should either make the payment for {$260.00} or make the payment in full if I did n't want to push back PSLF further. There was nothing she or anyone else could to help me. Not wanting to delay my work toward PSLF further but unable to afford the full amount, I paid the {$260.00}. I am frustrated by the misinformation I was given at several points during the process. Even on one phone call, I heard different things from different people.
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04/25/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I co-signed for XXXX private student loans for my daughter, they were originally taken out with XXXX, AES is the servicer & she has other cosigned loans with her step dad, my husband and her aunt with AES. She has been paying her loans for over 7 years NEVER late, went back to school for her XXXX and they put my XXXX loans in forbearance while she was in school, we have letters from them proving it, after she finished school, they told her they would notify her as to what her payment would be on line on their website, the payment they showed XXXX of conversations she has had with them show all her loans are in repayment and her scheduled monthly payment is {$330.00}. never said there was any issue & even today when she called on her own was told that there was no problem all her loans were in repayment & she is & always has been current proof on both of our credit reports reflect & verify that as current in repayment and zero past due not in default. We are applying for a mortgage and my lender needed proof of what the payments are on my cosigned loans so they could update the credit bureau to show the actual payment she is making as the credit report doesnt reflect right payments, just that they are paid as agreed and current, zero past due for 99 months review, and since she has been paying them for years, my lender only requires proof of 12 months they would not be counted against me as the co-signer on my debt ratios, I did a conference call today XXXX/XXXX/15 with my lender and AES, and the XXXX rep told us that her loans were not in repayment and are delinquent and that they were in default! That is impossible I said, as I had proof of her account summary, her credit report and mine all showing current and in repayment status, it even shows onAES site as in " repayment '' zero past due. After over two hours on the phone with them, I finally got it escalated with a manager and when I suggested that I should contact an attorney he then stated that it was n't necessary and that we would get it all straighten out, as he reviewed the loan and notes, he commented on how much contact my daughter has had with them all these years and she has been very proactive and ca n't understand how it appears that somehow those XXXX loans out of the XXXX that she had got lost in the woodwork somehow and never triggered a payment! She has always been in contact with them never tried to get out of paying as she was told in writing to go on their site to review her status and pay what was reflected on the site which she has been paying diligently. I as well have never received any notices that there was a delinquency of payments, again also confirmed on the credit bureau and AES site. After I mentioned that it sounds like I need to call an attorney, he told me that the accounts r not in default and he was going to also escalate to get them out of " claims status ''. If I had n't been applying for a mortgage and requested my information my daughter and I both would have never known about this grievous error.Meanwhile, of course I had terminated the conference call with my mortgage company as they asked that i work this out with AES and get back to them to determine the status of these loans, I have had perfect pay on my credit and my mortgage company agreed that if we were delinquent it would of shown a long time ago.This will cost me a home that we have been scraping every penny to save for a down payment.Apparently when my daughter was in deferment last year, at the same time my loans were sold to another lender, We had no way of knowing there were any issues, as they never requested any additional payments, her payment plan never changed we may be homeless by XXXX XXXX if they do not correct their error, as my mortgage lender will not qualify me without knowing what the payment really is.Please help!!
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06/29/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I went to XXXX XXXX College. I graduated XXXX XXXX in XXXX XXXX and jumped right to XXXX College in XXXX XXXX. After being misinformed by counselors, my program was surplussed in XXXX and had to select another course schedule. In XXXX again that program was surplussed and I had to start over and select another course schedule. I finally graduated XXXX XXXX college in the XXXX of XXXX. I received an XXXX XXXX in XXXX. I then applied to XXXX and was accepted into their prestigious XXXX accelerated XXXX Program. When transferring over, I attempted to apply for financial aid because I was over the age of XXXX and could apply alone. My parents during the years I was in school were doing much better than ever. After the economic recession, like many families, my parents could n't help me for my XXXX. program. I was denied financial aid because my student loans were in default ... In XXXX, I applied for a student loan because my financial aid was denied due to my parents income. I felt the loan would be an okay option because I figured I would be able to finish school and get myself a decent job where I could afford to repay. I was very ambitious and ready to do well in school, so I applied and to my disbelief, I was approved online within minutes. The money was in my account within a couple days and the next day I was in the book store buying what I needed for my classes. I was never informed of what my repayment terms were, how long I would have to make payments, never informed when my payments were due. I was told as long as I was in school I did not have to repay. In XXXX, XXXX and XXXX, I applied for loans to kept up with the costs of classes, books, and costs of living. During the time I was in school, I also had part time jobs to keep up with with everything because as much the student loans helped, they did n't cover everything. Due to the constant yearly change in courses, I had to request numerous forbearance 's and deferments. In XXXX, I had used up all my forbearance and deferments, the only thing they could offer me to extend the repayment dues, was to apply for a low payment deferment in which I was told {$25.00} a month for all my loans for XXXX months. I agreed and started making payments. When I went to apply for financial aid in XXXX, I was informed my loans were in default. After further investigation, the program I agreed to was only XXXX months ( they misinformed me over the phone ) and in order to reinstate my loans would cost $ XXXX and my monthly payment would be $ XXXX, because I triggered a clause that allowed them to increase my interest. I plead and begged that they help me. I was a student that had not graduated and needed to finish and get my XXXX for at least a chance at a decent job. After 5 years of begging and pleading and asking for help and asking that they allow me to make payments I could afford ... NO ONE DID ANYTHING TO HELP EXCEPT THREATEN ME OF COURT PROCEEDINGS. I tried with XXXX XXXX, XXXX, and National Collegiate Trust. National Collegiate Trusts ' attorney are ruthless, after kindly pleading with them, they threatened and harassed me. I am now being sued and they may garnish what little wages I make and what little money I have saved. I, still to this day, have not been able to find a stable income job. I have no credit. Still living at home. I was a victim of predatory lending. They violated TILA and now I am to be forced to pay back these loans ( including the interest and penalties ) and further cripple any chance of me getting back on my feet. I initially took out a total of about {$40000.00} after the 6 years and now I 'm in the hole about {$110000.00}. In the past 3 years, I 've made less than XXXX in TOTAL!! I pray that my story will help others in my situation or planning on getting private loans before they ruin their chances at a future.
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02/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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This letter serves as a formal complaint regarding the serious errors, misrepresented acts and negligent practices in the management of the above-referenced student loan account by FedLoan Servicing ( " FedLoan '' ), as well as with the processing of my Income Driven Repayment ( " IDR '' ) recertification applications. These actions and inactions by FedLoan have resulted in a purported delinquency on his student loan, which has caused actual and significant damage to his once excellent credit standing and on his ability to obtain credit, all in violation of the Fair Credit Reporting Act, Specifically, despite FedLoan 's knowledge that I was experiencing long term financial hardship, it engaged in specific practices designed to lead me into forbearance and the ensuing incorrect report to all XXXX major credit bureaus of a default on his part. FedLoan refused to supply me with information regarding the various repayment plans that were available to him and the corresponding benefits that each plan entails, failed to provide notice and requirements for recertifying an IDR he was participating in and confirmed that he had signed up for " paperless communication '' through which he would allegedly receive information from FedLoan. Although I received this confirmation on XXXX XXXX, XXXX, I received no correspondence to his " in-box '' on the FedLoan site until XXXX XXXX, XXXX.
In XXXX of XXXX, I contacted FedLoan inquiring as to how he should proceed with recertification of his IDR. It was at that point that the afore-mentioned " paperless communication in-box '' was established by FedLoan. Despite assurances that he would receive communication from FedLoan, I did not hear from them.
Having received no correspondence or information from FedLoan I telephoned FedLoan on XXXX XXXX, XXXX. The FedLoan representative informed me that FedLoan required an update of his tax return information and instructed him to file the IDR application electronically. The FedLoan representative then sent an e-mail to me which provided the link to the IDR recertification application. This e-mail was sent to my regular e-mail account - not to the " paperless communication in-box ''. The FedLoan representative told me that his application would take several weeks to process. I completed the IDR recertification application electronically, and forwarded it along with the requested documents on XXXX XXXX, XXXX.
Thereafter, FedLoan sent no correspondence to me, did not contact him via e-mail, regular mail or telephone and made no electronic debits from my bank account. I made the entirely reasonable conclusion based on the lower income he reported, and in conjunction with XXXX loan guidelines, that his IDR was set at {$0.00} pending the next IDR recertification application.
In XXXX of XXXX, I was reviewing his bank account statement when he inexplicably found a XXXX, XXXX debit in the amount of {$220.00} from FedLoan. I immediately telephoned FedLoan regarding this error, and was provided with no explanation for the sudden debit. Rather, the FedLoan representative, eager to get him end the call stating 10 minutes is beyond the normal time a rep is instructed to speak with a concerning customer, sent another link for the IDR recertification application, along with a fax number. Once again, this correspondence was not sent via the " paperless communication in-box '' which was the method of contact that I had selected months before, but by regular e-mail. Once again, the representative told me by telephone that it would be several weeks before the IDR application would be processed.
Unbeknownst to me and with complete disregard for the fact that I had done everything requested of him and despite the fact that his requests for answers and information went unfulfilled, FedLoan placed my account into delinquency.
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04/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX ( week of XX/XX/XXXX ) XXXX I initiated a review of 8 or 9 payments that were rejected incorrectly and was told that it would take 1 year to review them. Last week on XX/XX/XXXX I received a communication from Fed Loan stating " As a result of a review of your account records, an adjustment was made to the number of qualifying payments in our system. The adjustment resulted in an overall increase to the number of qualifying payments we have credited to your loan ( s ). '' Unfortunately, though they stated my payments increased they actually decreased from 82 to 81. Not only that but when I called to talk about it on XX/XX/XXXX I was told that there was no information on the dates that were supposed to be reviewed and the process was halted when this false letter was sent out. She said it was a " blanket letter that was sent to everyone ''. How could that be when there are specific payments on that letter?! This means that I've been waiting 7 months for nothing. In fact, worse than nothing, they took one away that I had to fight to get on there. They also told me they would restart the review process for the dates that I called about in XX/XX/XXXX. They also said that they could not give me a timeline for how long it would take to review them. The payment that was taken away, payment number 82 was given to me in XX/XX/XXXX after sending in a letter asking to have an administrative forbearance lifted from XX/XX/XXXX-XX/XX/XXXX and she said that she would be able to put that one back on, though I don't see it yet and I'm afraid will get lost in the shuffle of errors and corrections that have been made over the last 10 years of my payments. All of the supporting documents are uploaded to this complaint as evidence.
I need help recouping the payments that I made that they are " reviewing '' immediately. They've gotten it wrong for years. Their review periods are exorbitantly long, have halted for no reason without notice and I've again received false information regarding how to move forward. The following are the dates that I asked to be reviewed in XXXX of XXXX and were not. The reasoning behind needing credit for them is also below. I wish I could be paid for the hours and hours of my life stressing about this, talking on the phone about this and complaining about this. Paying a huge payment every month should be the hardest part. Please help me get the credit I deserve.
XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX : FedLoan stated that all of the dates above were outside of the ECF period but they now have the employment verification necessary to qualify the payments. I was working at XXXX.
XX/XX/XXXX : As stated above I was credited this payment after sending in a letter on XX/XX/XXXX but it has since incorrectly been removed.
XX/XX/XXXX : Initial review stated that " there was no payment due '' I was told twice that this was an error that could be fixed since there was a payment due and I made the payment. This is the month they review my for my IBR and should've been credited the payment. This happened the following year as well as in XX/XX/XXXX -- an obvious and consistent problem with their accounting.
XX/XX/XXXX : Initial review stated that " there was no payment due '' I was told twice that this was an error that could be fixed since there was a payment due and I made the payment. This is the month they review my for my IBR and should've been credited the payment. This happened the previous year as well as in XX/XX/XXXX -- an obvious and consistent problem with their accounting.
XX/XX/XXXX : I was incorrectly told that this XXXX dollar payment would count so FedLoan stated that I could pay the remaining XXXX to get credit for it. That balance was paid on XX/XX/XXXX and still has not been credited to my account. Here are errors piling on top of one another!
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01/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
I have been on an income-based repayment ( IBR ) plan since I began repaying my federal student loans in XX/XX/XXXX, as I work in public service and am on track for PSLF. Every year I have to recertify for an income-based plan by authorizing XXXX XXXX to view my tax information and determine my monthly payment amount based on yearly income. For this year, I recerified online on XX/XX/XXXX before the deadline of XX/XX/XXXX and received confirmation from the IRS that my information was accessed by XXXX. On XX/XX/XXXX, I received a message from XXXX XXXX saying they were changing my loans to a standard repayment plan rather than an IBR plan, which would cost me significantly more than I can afford per month. When I called, I was told this is because they never received my IBR application, though the customer service representative looked into it and acknowledged they did in fact receive it and this was a mistake. Because of this mistake, XXXX never processed my IBR application and still to this date has not completed it and informed me of what my monthly payment amount will be.
I have called XXXX customer service 5 times in an attempt to resolve this issue [ on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ]. During each call I have been told to do completely different things in order to have my application processed ; I have followed the instructions of all 5 customer service representatives, and each time nothing happened and my application did not get processed as I was told it would be. The first and second times I called, I was instructed not to make any payments ( as they would not qualify for PSLF ) until my IBR application was done being processed. They assured me it would be resolved by the end of XXXX so I will not have to worry about delinquency or reports of non-payment to credit agencies. This instruction was reiterated to me in follow up calls when I asked if this was correct, as so much time has gone by that I have been getting past due notices from XXXX. When i called a third time on XX/XX/XXXX because my application still had not been processed, I was told I just had to pay a {$5.00} fee to have my IBR application processed ; the representative said I would receive a bill within a week and once I pay it the application would be processed within 1 month. I never received a bill so I called back on XX/XX/XXXX and was told I could pay it over the phone via debit card. I of course paid right away over the phone, and was told it would take 1-3 days to have the application processed and find out what my monthly payment amounts will be. When I last called on XX/XX/XXXX, I was told that a request to have my application processed was submitted on XX/XX/XXXX, and the customer service representative said he submitted a second request to have it processed. He said I would hear back within 3 days of that last call. However, it has been 2 weeks and still nothing has changed and my account has not been updated.
All of my federal student loans are in forebearance status until XX/XX/XXXX ; each time I call they resubmit the application for forebearance so they have a few more weeks to process my IBR application.
As a result of this ordeal, I have not made any PSLF-qualifying payments since XX/XX/XXXX, since I was directed not to make payments in XXXX, XXXX, and XXXX. This means it will now take me 3 ( more if its not resolved by the end of this month ) months longer than it otherwise would have to make the 120 payments required to have my loans forgiven. It is completely unacceptable that XXXX XXXX can not complete such a routine process within a reasonable amount of time. I will likely have to call again this upcoming week, but I dont know if theres anything else I can do to get them to just process this application like they say they will do each time I call.
|
08/23/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I am a recent medical school graduate and currently a family medicine resident. I am also a XXXX year old father of XXXX, married to my sweetheart for eleven years XX/XX/XXXX. My wife has been very ill and XXXX since XXXX. American Education services and XXXX XXXX ( bankrupt XXXX ) have ruined my credit. They reported me as being XXXX 130 days delinquent to the credit bureaus and yet failed to send me any bills as to make me aware that any of my loans were in repayment. My father is a cosigner on the private loan in question, his credit has been damaged and he was not sent any bills either.
I have made repeated pleas to representatives from AES since XX/XX/XXXX ( my third year of XXXX ) when I was notified by a collections agency ( XXXX XXXX ) that my loans serviced through AES were past due. I had not received any bills for these loans from AES prior to XXXX XXXX contacting me in regards to the in collections status, upon contacting AES I was told that I had requested electronic bills. I notified the representative that this status was a mistake and I requested to have all bills physically sent to me through the mail from thereon. The representative told me that they lacked the ability to change the billing method of correspondence and that I would have to do that myself online, I then requested to speak to a supervisor and I was transferred. I made the request to the supervisor to receive all futures bills in the mail. I then paid the amount that was past due to XXXX XXXX, the loans were returned to AES and I was notified that I qualified for unemployment forbearance for a maximum of 12 months. I submitted the application and supporting documentation quarterly through the following year and my requests were granted. In XXXX XXXX I contacted AES to explain that I was still unemployed and indeed unemployable due to my status as a full time medical student. I requested to speak to a supervisor ( XXXX XXXX ID # XXXX ) and he advised me to draft a letter to XXXX XXXX requesting a special deferment. I did this and submitted it to AES via e-mail as instructed. I spoke with my father and told him about the situation, he advised me to forward any bills that I was to receive to him that and that he would make payments until such time as I was eligible for internship/residency deferment.
I did not hear back from AES regarding this request, and with my wife having had to go to the XXXX 7 times over the following 2 and 1/2 months with multiple hospitalizations, I still received no bills, neither did my father. I open everything I received from AES the day they were delivered, and everything that AES can produce on paper was sent to me, except for a bill. You see, once again AES had failed to follow through on my multiple requests to have all bills physically sent to me.
I was reported as having been delinquent to the credit bureaus, and sent a notice from AES that I was XXXX 130 days delinquent and the entire loan amount was being called due. I have made four payments since that time, and have applied for Internship/residency deferment with supporting documentation, but AES and XXXX XXXX have repeatedly denied my requests stating that my account is too delinquent. I was told that 150 days is the maximum allowed for this deferment to be applied, and conveniently AES delayed the processing of my request ( received by AES XX/XX/XXXX ) and neglected to make a decision until XX/XX/XXXX which put me at 151 days delinquency. They deny any wrongdoing and have merely apologized for any inconvenience. I called again last week and asked a supervisor to help me : XXXX at extension # XXXX, told me he looked through my account with a manager and told me that I have not been eligible for the deferment since the delinquency was first reported, ( before I was notified ), and there seems to be no way out.
|
08/15/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX To Someone That Can Help Me : I am submitting a complaint regarding serious life-changing issues that Ive been experiencing with my loan service provider, FedLoan Servicing. I graduated in XX/XX/XXXX, and immediately submitted a request to have my loans deferred. I submitted this request via fax, electronically, as well as via mail. I was informed by several representatives that my request had been approved in XX/XX/XXXX, and several others mentioned that my loan consolidation was changed and that I had to begin repayment immediately following my graduation in XX/XX/XXXX. Simply put, I was extremely confused as to how my loan consolidation was changed without my acknowledgement, and how could half of the staff inform me that my loans were deferred, and the other half mentioned that they werent? This has been an ongoing battle for months now.
Between XXXX XXXX, I re-enrolled in school at XXXX XXXX University, in which I have provided extensive documentation to FedLoan Servicing, i.e., transcript evaluations, acceptance letter, course list, MPN submission, etc., to prove that I actually qualified to have my loans deferred. I was awarded federal financial aid, which also serves as proof that I have been enrolled in school for months. Because FedLoan Servicing refuses to grant me an in-school deferment, I have faced a serious life burden, in that that have illicitly reported to all three major credit bureaus that I have defaulted on my student loans in excess of {$93000.00}.
This negative reporting has had a very serious adverse effect on my life. I have been withdrawn from the security clearance process with my current company, and I am facing possible termination due to the incorrect reporting that FedLoan Servicing has placed on my credit report, as I was required to submit a Financial Disclosure for the security clearance process. I have tried to resolve this issue for the past 6 months, but every representative tells me something different when I call and/or submit an email request. I have proof that my loans were actually approved for deferment, due to the incorrect reporting earlier in XXXX ( an Administrative forbearance was placed on my file because of this ). However, FedLoan Servicing has once again reported negatively to all three credit bureaus on XX/XX/XXXX, that I have defaulted on + {$93000.00} in student loans.
I am completely disgusted with the way that I have been treated by FedLoan Servicing, and it is unacceptable. FedLoan Servicing has completely ruined my life, and refuses to remove the incorrect reporting status from my credit reports, which has caused my credit scores for all three ( 3 ) bureaus to plummet in excess of 100+ points. I even have proof that the loans were never in default, as a recent report from XXXX shows that they just reported it as defaulted by 90 days, but during the 90 days, it also shows as paid. I have also submitted 5 electronic requests since XX/XX/XXXX for an in-school deferment.
This company refuses to take responsibility for their illegitimate, inaccurate reporting to the credit bureaus. I have practically begged FedLoan Servicing to remove the negative marks from my credit reports, but they continue to give me the run around or refuse to respond to my written requests. I am losing everything because of FedLoan Servicing negatively reporting to the credit bureaus, when by federal law, I had the right to an in-school deferment and/or forbearance. This company needs to be stopped and held accountable for ruining peoples lives, and refusing to take ownership for their errors and poor customer service in trying to resolve mistakes that they have made. It is completely unfair and unethical to be treated in this manner by FedLoan Servicing.
Very respectfully,
|
05/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Hello, To begin with the FedLoan website can be very confusing when XXXX is trying to determine which Income Based Plan to apply for. They have very similar options being : " Income Driven Repayment '', " Income Sensitive Repayment Request '' and then " Repayment Plan Request '' as one can see, they can all mean the same thing. Very confusing indeed ; I suggest to Fedloans ; changing the language and giving more detail about what they all truly mean. But mainly I am writing today about the XXXX issues concerning the Income Driven Repayment plan I applied for in XXXX . The first issue is about the forbearance request on page XXXX : I submitted the required documents and received mail from FedLoan that was very confusing and to this day never informed of the amount I am due to pay. I was informed that this delay of XXXX months is due to a box I checked on page XXXX under Section XXXX Borrower Requests. I was told by y FedLoans t hat due to me requesting a 1 month forbearance in this section ; that my application was delayed in processing. This delay has caused extreme stress and confusion. A suggestion would be for FedLoans to mention in Section XXXX , that a forbearance request will cause such a delay. The Second issue is about the mail in my Fedloan Inbox that was there XXXX day and gone the next. This caused me great mental distress, anxiety and frustration. On XXXX XXXX XXXX I received a letter in my inbox saying that they did not receive my paperwork for the IDR plan and that I needed to submit my paperwork to get this plan. I sent an email via their site detailing that I did apply for the plan in XXXX and that a payment was due on XXXX XXXX which I was planing to pay ; and I mentioned that I had talked with several of their workers about my IDR application in addition to having the completed application and supporting documents uploaded to m y Fedloan a ccount for months. On XXXX XXXX , I could not find the XXXX XXXX letter in my paperless inbox, nor any email mentioning it or the letter I wrote back to them about their letter. I called their office to get clarity ; they also could not find such a letter ; and told me that there was not a way to take back a letter once they send it to my inbox. Did I dream it? I thought I went crazy. Then I looked through my computer and found the letter, luckily I had downloaded it. I called Fedloan back and spoke with a different person. She looked around more but still did not find it within my account ; she said that she searched for it in a different way and located a letter sent to me from the IDR department and that it was sent as a mistake. The Fedloan employee I spoke to was very surprised that it was taken back from my inbox without a trace ( until she traced it ) ; she was also helpful and empathetic. But wow did this issue, of someone at Fedloans trying to delete a letter sent to me, make me even more wary of dealing with Fedloans. So No, I was not crazy ; I did get a letter on XXXX XXXX telling me I needed to send more documents for eligibility to the IDR plan ; causing me extreme stress ; but NO ONE at Fedloan acknowledged getting my response email to their mistake ; nor an apology or even a correction ; but it appears they tried to hide their mistake even . Fedloans constantly sends out the most confusing letters but fails to send out an apology or a simple " we made a mistake '' letter ; if I had not looked into this issue the way I did ; imagine the additional amount of time and stress it would have caused. Fedloans took that " mistake '' letter out of my inbox when they could have simply left it there and sent another letter explaining the error and apologizing. It appears as if they were trying to hide the mistake. This is unconscionable.
|
05/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
OnXX/XX/XXXX, XXXX XXXX sent me a form with the results of my Public Student Loan Forgiveness Program annual submission. The 12 monthly payments were applied to my total amount of payments. Their letter, dated on this day, detailed : Qualifying Payments ( total ) : 86 Qualifying Payments ( remaining ) : 34 Estimated Eligibility Date : XX/XX/XXXX On XX/XX/XXXX XXXX XXXX sent me another notification. This time, they had differentiated each type of loan and the colleges I had worked at ( for public loan forgiveness ). And in this letter, it said the following with regard to my payments : Qualifying Payments ( total ) : 43 Qualifying Payments ( remaining ) : 77 Estimated Eligibility Date : XX/XX/XXXX I called immediately upon receiving this. The XXXX customer service agent for Public Student Loan Forgiveness ( PSLF ) told me that XXXX XXXX had changed their computer software and that some people had lost some payments in the process ( she had said she had spoken with a few that same day ). She apologized for this -- confirmed the data I had was correct from XX/XX/XXXX, and then said she would submit a request to correct this information. She said it would " take up to 3 months '' to review this.
In XX/XX/XXXX, I received the incorrect data on the number of payments I made. Same thing happened inXX/XX/XXXX.
In mid-XX/XX/XXXX, after receiving the incorrect data again, I called back. This time, the person on the phone told me that they were still " reviewing it '' and that it would be more than 3 months. The agent said it could take anywhere from 6 months or longer -- " no telling how long, '' she added. This greatly disturbed me.
On XX/XX/XXXX, I received a request for the annual update. In it, they threaten that if I do not submit this information within 10 days of XX/XX/XXXX they are threatening to revoke my student loan reduced rate ( from {$250.00} to {$1800.00} a month ).
I called on XX/XX/XXXX. I spoke to a woman in the escalation department. She said that the review process for my monthly payment amounts is 3 - 4 months of time, but in " work days, '' so that would mean more than 3 - 4 months in total. She added that many people have been waiting longer, than XXXX XXXX is " the only company '' to provide the PSLF, and that it takes a lot of time to go through and count all the months. It takes hours upon hours.
When I said that this explanation of time was different than the last two times, she did not respond. When I said that it was different about counting months versus correcting an internal mistake your own company generated, she did not comment.
When I asked her why I should file an annual report on my monthly payments when her company can not track them, she did not comment.
When I asked her who I should direct my complaints to -- as I had written to XXXX XXXX and received the standard reply " it is being reviewed '' she said " The Department of Education. '' I explained the Department of Education is quite vast -- which division supervises XXXX, she said this was " internal information, '' and not available to customers.
I do not understand what is happening. If a company uses new software that disrupts their own data collection, they need to tend to it in a timely fashion. If they are unable to keep track of my qualifying monthly payments, how will I know if they will acknowledge/recognize when I have reached my final payment? Why should I pay on time if my payments are not being accounted?
I have waited 5 months with no changes to their mistake. They are now threatening to revoke my reduced payment amounts if I do not submit my annual reports, but these reports will be added to the incorrect number of payments ( and I worry that if I do submit this report, I may in the process, validate the false numbers they have been maintaining since XX/XX/XXXX ).
|
02/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
On XX/XX/2017 I submitted my re-certification application for an income driven plan through StudentLoans.gov as instructed by XXXX who originally holds my loans. XXXX reminded that I must submit my application before XX/XX/XXXX to remain on an Income Driven Plan. Soon after I submitted my electronic application through StudentLoans.gov I received an email confirmation from them indicating that they have received my application for an Income Driven Repayment Plan but I was also instructed to mail in additional verifying information through regular mail to my servicers, FedLoan Servicing and XXXX, which I did.
XXXX sent me an email confirmation that they received my e-application on XX/XX/XXXX and FedLoanServicing sent their confirmation of my application ( not clear if the paper or electronic form ) on XX/XX/XXXX.
Now, my concern and confusion is that both XXXX and FedLoanServicing gave me two dates 1 month apart to resubmit my application. XXXX made it very clear on their email reminders while FedLoanServicing did not, and because my loans in essence are originally through XXXX, I depended on XXXX due date. Because I missed FedLoanServicing 's due date, I was charged {$380.00} today, XX/XX/XXXX with just a 24 hour " notice ''. FedLoanServing did not send me a clear email indicating that they will be charging this amount today. The only reason why I found out there would be a charge was because they emailed me on XX/XX/XXXX with a subject line of " Change to your repayment plan to benefit from PSLF ''. It was then when I logged into my FedLoan Servicing account and saw I will be automatically debited {$380.00}. I quickly called FedLoanServicing and asked if there are any options because due to the short notice given to me I would not be able to secure funds unless I borrow money. The first rep I talked to told to me about the following options : 1. Pay a {$5.00} forbearance amount which FedLoan is waiting on in order to avoid the above full balance. This {$5.00} payment was not an option on my online account and just took me to a dead end. I could not change my debit information either because of the short notice ( to them ) -ironic!
2. Call my bank and ask them to place a stop payment for this bill : I called XXXX and they told me there is a {$30.00} fee for this service and they also needed the exact name of the way the charge would come through. This was not an option because the rep I talked to was n't sure how the charge would come through in the billing.
After I exhausted these options, I called FedLoanServicing again in hopes that they can offer me other options because the {$380.00} was just too sudden and too high of a payment considering that I just moved into a new apartment so I exhausted my savings for the moving expenses and I am not getting paid until XX/XX/XXXX. I was able to talk to another rep that was a bit more helpful. She offered to submit a forbearance request immediately which would halt the $ XXXX+ payment and then I would just have to be in the lookout for the {$5.00} forbearance payment in the weeks to come. She stated that the Income Driven Repayment Plan would take effect until May. I was able to gather the funds to make sure my account did not overdraft in the event that the charge came through but borrowing the money was not easy. I was hoping that the forbearance the second rep pushed through would be in effect but of course, the payment was charged. Now, I am left financially vulnerable and frustrated because I am left with almost nothing in my emergency savings. This could 've been avoided if the communication between StudentLoans.gov, FedLoanServicing and XXXX was much stronger and synced. I was given different dates from these servicers and at the end I, the consumer, was left financially vulnerable because of their lack of clarity.
|
04/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I graduated with a XXXX in XXXX. I started to make my payments after a 6 month grace period. I was making $ XXXX a year at that point and was a single mother of an infant/toddler. I then attended graduate school, graduating in XXXX. It was difficult keeping track of all the payments ( with XXXX ) and I contacted them to ask for help. I was advised to consolidate my loans. Which at the time seemed like a great idea to only have to have one payment. My loans at that time I believe were around $ XXXX. What they neglected to inform me of was that once I consolidated those loans, I would forever be locked in the interest rate- which was XXXX %. I paid my loans and took deferments when I could n't make ends meet. Over those deferments, my student loans began to double and ultimately triple even when I was making payments. There were times where I was making payments that were more than a mortgage payment. I am a teacher. My income has never been very high. My loans were sold to other companies over the course of the years and my interest will never be lower than XXXX %. I had other companies promising to help alleviate my student loan burden- but that never took place. At XXXX point a few years back I was on the phone to my student loan company and I was sobbing because I could barely make ends meet. They put me through into FedLoan Servicing. I was put into an income sensitive program. And applied for loan forgiveness to make XXXX " qualifying '' payments starting in XXXX. I was checking my qualifying payments and they did n't match to the amount of payments that I had made. I made numerous calls to them and yet it just seemed like they could n't figure things out. Finally they tell me that because I had rounded out my payments ( for instance, instead of paying {$280.00} a month, I paid an even {$300.00} ) that they had moved me into " pay ahead '' status and therefore my payments were not qualifying. I emailed and called several times to ask for clarification as to what was going on. It was deceptive. I did not ask to be switched to a non qualifying plan, and although I asked over and over, the answers I got were seemingly purposefully confusing. I asked to speak to a supervisor at XXXX point and was told that I was n't allowed to speak to anyone in a supervisory position. I had to send a written request to ask them to stop processing my payments through a program that I did n't ask for nor even knew about. All that time I thought my payments were going towards " qualifying '' payments. Now every year I have to reapply for employment verification and even though I work for the same federal government agency ( although in different locations ) they initially reject my employment verification for such reasons as a discrepancy in the hire date. My hire date says XXXX on all my paperwork but it also indicates that my first date of on the job was the XXXX. Which anyone can understand is I was hired on XXXX. They also reject my supervisors phone number each year because either a. ) it 's a government DSN number or not DSN but then an overseas number ( I am a teacher working overseas with XXXX at an XXXX public school. ) I am so angry that my student loans are over $ XXXX! I am really angry that dealing with FedLoan servicing is constantly a struggle. They have been deceptive, incompetent and seem to purposefully lead borrowers a stray so that I will never reach the XXXX payment status. I am XXXX old. I have been an indentured student almost my entire adult life. I ca n't even help my own kids with paying for college. This has robbed me and been a huge burden on me and my family. I have reams of emails with evidence of the ineptitude and incompetence, as well as the surprises and misleading information they perpetuate. Help! What can I do? This is appalling and should be changed!
|
04/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
My issue is two-fold : 1. I paid off XXXX of my XXXX outstanding loans in full, and then re-adjusted my auto draft amount in order to still be paying the same amount that I was prior to paying off that loan ( I always pay extra in so as to knock down some of my principal ). I was informed at this time that since I altered my auto draft payment amount, the next month 's payment ( due XX/XX/2017 ) would not be automatically drafted. I waited until XX/XX/XXXX and up until that time, no pending auto-payment was shown, so I manually entered XX/XX/XXXX payment so as not to miss that month 's payment. On XX/XX/2017, after the auto-draft amount had been showing zero for the entire time since I updated my auto-draft amount, my bank account was double drafted. My loan servicer had taken the amount that I manually entered, and also took an auto-drafted payment that I had been told would not be taken this month. It is XX/XX/2017, and I am still waiting on the duplicate payment amount to be credited to my bank account. It is unfortunate that 1-the loan servicer had been so misleading in their information regarding the auto-draft payment not being taken this month so that I was charged twice, and 2-that the loan servicer has delayed my refund for this long. It is a significant amount of money that I am waiting on.
2. After paying that XXXX loan in full, I received a notice of repayment, along with a " Disclosure of Loan Repayment Terms. '' This " disclosure '' states as follows : " The repayment schedule for some or all of your student loans changed. Please review the new Repayment Schedule information of the back of this letter. These new terms take effect on the due date listed. We will send a bill approximately 20 days prior to your due date.
Why did this occur?
There are several reasons that this change may have occurred, including, but not limited to : -A deferment or forbearance recently ended -You requested to change your repayment plan -Your due date was changed -Interest was capitalized ( added to the principal balance ) on your loans -Your interest rate changed -Your previous monthly payment amount was not sufficient -We recalculated your Income-Driven Repayment schedule '' This disclosure was referencing the fact that I had paid off XXXX of the XXXX loans in full, and in doing so, my loan term was recalculated. I am currently on a graduated plan, meaning that my payment is scheduled to increase every 24 months. My original loan term was 120 months ( 10 years ). After paying this XXXX loan, my loan payment was recalculated using a term of 102 months ( I have been in repayment for 18 months ). With this recalculation, my monthly payment was increased from $ XXXX/month to $ XXXX/month. Again, I was grossly misled. There was no information stating that this change would occur before I made the decision to pay this loan in full, there was no information provided to me regarding this monthly payment change during the process of paying off this loan, and there was certainly no information provided to me after the fact. This " disclosure '' letter not only did not include a reason that pertained to me for changing my repayment plan, it also did not give me any specifics regarding why MY payment had increased. When I contacted my loan servicer, I was told that the only way to decrease my monthly payment at this point was to change my payment plan to one that had a longer repayment period-I 'm sure this is the option they would have liked me to choose, since the servicer would then make way more money off of me. I am appalled with how this system thanks their students who are trying to do the right thing when repaying their loans. I am also appalled with the lack of transparency of the loan servicer and the sneaky ways that they try to squeeze more money out of the borrower.
|
03/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I am enrolled in the Public Service Loan Forgiveness Program ( PSLF ). My student loans are all serviced by Fedloan servicing.
I graduated XXXX school in XXXX of XXXX. After 6 month grace period on my student loans which include : Direct Subsidized Loans and Direct Unsubsidized Loans, I consolidated my loans with Fedloan servicing. I have attached my welcome email to this complaint. At this same time I enrolled in PSLF through my employer XXXX XXXX XXXX as a XXXX XXXX. I supplied my initial Employment certification at this time and approval is attached to this email. I provided updated Employment certifications throughout my 5 years in residency at XXXX XXXX XXXX.
I made my monthly payments according to Income Based Repayment ( IBR ) and updated my income yearly through IBR recertification. I have attached a print out of my payment transaction history since my first payment on XX/XX/XXXX. There have been no missed payments, and no late payments. On the Fedloan website I was able to track my payments toward PSLF and they were correct each time I updated my employment certification.
On XX/XX/XXXX I received an email from Fedloan servicing welcoming me as my new loan servicer. I called customer service and was told that due to the amount of interest that had accrued on my account that my loans had now been split into 2 and that the system recognized this as a new loan. Also at this time the payment calculator for PSLF was no longer accurate based on my previous payments. I was told that the payments would have to be recounted and the count would be readjusted.
On XX/XX/XXXX I started as a XXXX at XXXX XXXX XXXX at XXXX University. I submitted an employment certification form to continue PSLF.
In XXXX of XXXX I started as a XXXX XXXX at XXXX University through the XXXX XXXX XXXX. I submitted an employment certification form to continue PSLF.
At this same time there had been no correction made to my account regarding payments toward PSLF. I was again in contact with customer service at Fedloan who requested that I resubmit all of my employment certification forms to ensure that there were no gaps in the dates of my employments. I requested new forms from my employers. I have attached the letters approving the employment certification for XXXX, XXXX, and the XXXX XXXX XXXX. You will note that the form from XXXX only shows approval for 2 weeks of employment. The original letter of acceptance for the remainder of my employment is no longer available on the Fedloan website for download. I have attached my employment certification for to this complaint to include the correct dates.
On XX/XX/XXXX I once again called Fedloan customer service as the count for PSLF had been changed from 0 to 16 which still was not a correct reflection of my payments toward PSLF. I was informed at that time that a manual count had been completed but that due to the system having separated my original loan into 2 loans for accrued interest my previous payments and bills prior to XXXX of XXXX when the loan was split by Fedloans. The agent- XXXX XXXX XXXX stated that she would enter a request to reactivate those bills and payments and would request another manual recount.
I received an email from Fedloan today XX/XX/XXXX that PSLF case had been reviewed and that my account was updated. I signed into my account online and no changes had been made to my payment count toward PSLF, the count remained at 16. I called Fedloan and was told that they are not accepting calls for PSLF at this time.
I have been attempting to resolve this issue since XXXX of XXXX without success and despite clear indication that the issue stemmed from the actions of Fedloan initiating a unrequested division of my loan for which they are the servicer, they have not been responsive in providing a resolution.
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01/23/2023 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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The original private education loan was taken out and disbursed in XXXX of XXXX when I was attending North Carolina XXXX XXXX XXXX XXXX University for XXXX year. I was the age of XXXX when this happened. This private loan was extremely " rush ordered '' at the time because I was attempting to cover out-of-state tuition costs that neither the State of VA or NC was XXXX to XXXX me cover ; in which the original lender & AES was aware of XXXX At the time I was living and am still currently living in the state of Virginia when this was all taking place even though I was going out of state for school. My father helped me acquire this loan since I didn't have the slightest clue of how to get or apply for a loan at XXXX, so I wasn't a part of the understanding of this loan. For example, I never knew who the original lender of this private student loan was initially, neither was I exposed to various disclosures of the loan 's terms and conditions. The only page that I was exposed to was the one that required a signature. I also realized that I never personally received a physical or email copy of this loan 's promissory note terms & conditions neither before, during, nor after disbursement of the loan. I asked my father recently if he had a copy of those documents, but he also has no records of them. I just recently reached out to AES and requested a copy of those original documents via mail. After all these years I've now realized that due to me never seeing, understanding, or comprehending, the terms of this loan, I never would have personally agreed to this loan based on what they actually did and was doing while I was still in school.
A few things were brought to my immediate attention when doing some digging after realizing that in XXXX alone my interest rate doubled throughout the year from 4.6 % ( XXXX ) to 8.2 % ( XXXX ). As of XX/XX/XXXX, it now currently sits at 8.62 %. I also noticed through online records that the original loan of {$32000.00} was disbursed XX/XX/XXXX. On XX/XX/XXXX, {$15000.00} was paid back because it wasn't needed which brought the balance to {$17000.00} because they also charged me interest within that time period ( {$120.00} ). I was completely unaware of all of this at the time until now. Furthermore, from XX/XX/XXXX to XX/XX/XXXX ( Still in school until XX/XX/XXXX ), they were charging me interest capitalization and applying the interest into the principal balance which grew back to {$24000.00}. Then it was done again on XX/XX/XXXX after 2 payments of {$160.00} from the 2 previous months bringing it back up to {$24000.00}. As of XX/XX/XXXX based on online records I have paid {$21000.00} in principal and {$10000.00} in interest which totals {$31000.00} with a principal balance of {$18000.00} remaining.
I now realize that this loan has been trying to XXXX the life blood out of me and this feels extremely predatory to the point where I have no choice but to file a complaint with the Consumer Finance Protection Bureau and the Federal Trade Commission because I believe they may be in violation of the Fair Debt Collection Practice Act. I was extremely shocked to see the promissory note details and how predatory the terms were when I recently seen the terms. I was under the age of XXXX when this loan took place, and I would have never agreed to this loan if I would have seen, read, and understood this agreement. I also feel that my race/ethnicity of my family may have also been a factor in the predatory terms of this loan given the situation they knew I was in during the application process. My father was the correspondent between original lender/AES and the application process in XXXX at the time due to me being underage. At this point, I am at the brink of seeking legal action against American Education Services and XXXX XXXX XXXX XXXX.
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02/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
Servicemember |
I wish to file a complaint against the Department of Education and FedLoan Servicing for violation of my Equal Protection under the law, Violation of Federal Debt Collection laws, violation to Federal Usury laws, violation to the Student Loan Rehabilitation Act, and Violation of Fair Credit Reporting Act. Charge XXXX : Violation of Equal Protection under the Law The Department of Education ( D.O.E. ) moved to take adverse action against the complainant on XX/XX/XXXX when they failed to serve the complainant with a notice of intent to sue and moved to enter a judgement against the complainant. More importantly, the complainant would argue that whatever information D.O.E. used to obtain a judgement was erroneous, fraudulent, and deceptive to the court. Whenever a government entity moves to take any adverse action of a United States citizen in a court of law, that citizen is protected by the presumption of innocence and has the right to defend themselves from any judgements or adverse court actions. The complainant was residing at XXXX XXXX XXXX XXXX, XXXX Al and attests that he was never served at his residence of record. Those fraudulent adverse actions taken against the complainant has caused excessive interest and collection costs to have been accrued towards his loans and the XXXX. continues to apply monies paid to the interest that continues to accrue and never to the principal. These practices constitute loan shark tactics against its consumers without any legal protections.
Charge XXXX : Violation of the Student Loan Rehabilitation Act Once the complainant entered into a payment agreement with the XXXX, and made XXXX consecutive timely payments, those loans should been rehabilitated and interest rates lowered as those loans would no longer be in a default status. However, the XXXX. deliberately allowed the complainant 's student loans to remain in default status with excessive interest being accrued daily.
Charge XXXX : Violation of XXXX XXXX XXXX laws, Violation of Federal Debt Collection Act, and Violation of the Fair Credit Reporting Act The XXXX XXXX XXXX, XXXX XXXX of the Act empowers the XXXX to prevent a covered institution from engaging in an " unfair, deceptive, or abusive act or practice in connection with any transaction with a consumer for a consumer financial product or service, or the offering of a consumer financial product or service. '' Although " unfair '' and " deceptive '' acts or practices have been prohibited for some time under XXXX XXXX of the Federal Trade Commission XXXX and similar state laws, the prohibition of " abusive '' acts or practices is new. While the XXXX itself provides little guidance as to what constitutes an " abusive '' act or practice, the XXXX is expected to provide direct guidance through its regulations and indirect guidance through its enforcement actions. FedLoan Servicing and the XXXX. has moved to charge the complainant {$100000.00} on a total of {$37000.00} in student loans. Important to note, is the fact that the XXXX XXXX. Ombudsman office, Case # XXXX stated in a case summary dated XX/XX/XXXX, that the complainant had indeed paid a total of {$33000.00} to the XXXX XXXX XXXX, {$1900.00} was paid to XXXX Funds, and an additional {$1500.00} was applied towards the complainant 's loans again on XX/XX/XXXX. That is a total of {$36000.00}. If those amounts were applied to my balance, I would only be charged interest on a balance of {$660.00}. To date, the complainant has made the above payments to the collection agent of the XXXX XXXX. The XXXX. has fraudulently excluded these payments from my account. Additional payments also include years of garnishments to the complainant 's payroll at his job for XXXX XXXX, and 15 years of income tax offsets that were never credited to the to the complainant 's account.
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03/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I returned to school on XX/XX/XXXX to student teach, which qualified me for a deferment on all of my remaining, subsidized loans. By late XXXX, the deferment was finally processed and applied to my account. During the time leading up to that, I was making full payments on my loans, and a portion of those payments went towards interest payments. This interest should not have been accruing, however, as the loans are all subsidized. Because I had been in another program ( that allowed deferment ) from the time of graduation to 20 days before I returned to a full time student status, my interest balance had previously been {$0.00}. In the payments that I made while my loans were in deferment, a total of {$45.00} of the money was applied towards interest. Because my loans were in deferment from XX/XX/XXXX-XX/XX/XXXX ( though they did n't show up on my account as being out of deferment until XX/XX/XXXX ), the total amount of interest that should have accrued would be ~ {$26.00}. When my loans came out of deferment, they said there was ~ {$15.00} of interest in the account, which added to my principal. I know this is wrong, as I already paid more into my interest than was due while the loans were in deferment. I do n't know where that other money that went towards interest went. There was also {$15.00} applied to interest on a payment I made on XX/XX/XXXX, when nothing was due because, according to their computer at the time, my loans were in deferment. I requested that they please apply the full payment I made towards my principal, but they said that it was going towards " outstanding interest ''. I have made two requests to see, in full, how my account 's total interest is being calculated out, and both times have resulted in them uploading a document to my account that shows payments made and total principal, but nothing at all about total interest or interst accrued. The second time I made the request, I explicitly requested a daily print off of all account activity from XX/XX/XXXX to present, with special attention paid to total interest accrued and total interest due at the time of each payment. They sent me the exact same statement of payments made the second time, still giving me no indication of how much interest they had calculated out for me, where my previous overpaid interest went, or how much was due at each payment. When I finally sat down ( with my mother, an accountant ) and tried to create a spreadsheet to keep track of their calculations and my payments, none of the numbers from their bills matched up to anything we calculated out. The calculations for total principal balance and account balance, in addition to what we calculated out for interest vs. their calculation for " outstanding interest '', all came out completely different from what was printed on the account statements sent to me. Anywhere from {$0.00} to {$100.00} different. I have sent a third request for information, but it is becoming apparent that there are a lot of computing and math errors that are being ignored as I try to gather information. As it is, based on the calculations I made, I had over paid around {$20.00} in interest by XX/XX/XXXX, and approximately {$100.00} that should have been applied to my principal does n't exist. ( The missing {$100.00} comes from a principal balance I calculated based on how much money I had paid up against the small amount of interest that should have been acquired. The calculation I made does n't match up with the one displayed on my account. ) But I have no way of confirming my calculations, as FedLoan Servicing is repeatedly not providing me with enough information on my account for me to be able to figure it all out. I should be able to see, clearly in front of me, exactly how every calculation is being made, but that 's not an option.
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11/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/2018 I started the re certification for IDR repayment plan. I went to XXXX as instructed by my loan service After filling out my re-certification paperwork I elected to send it in digitally. A few days later I called XXXX XXXX and verified that they had received my application. The gentleman I talked to that day informed me they had my application and all I had to do was send in my financial information. On XX/XX/XXXX, I sent in my wife 's and my income information three times just to make sure they had it since I have had difficulties in the past of information being lost. Since I was told it would take 3 to 4 weeks to process I didn't check until the XX/XX/XXXX. My online account showed that my re-certification had not processed. I called and was told that they saw where I had sent my financial information but they did not have my application on file. I explained that I had already verified that they had it but the representative assured me that was a mistake ( this was later refuted in another call ). I was informed that the best thing to do was to sent in a new application. I sent in another application on XX/XX/XXXX which they processed on XX/XX/XXXX. I informed the representative that I was concerned about my loan since XXXX had changed me to standard repayment plan and I could not afford the new payments. The representative did put in a general forbearance request but it was denied stating I have no forbearance left to use. i also sent a letter on XX/XX/XXXX to XXXX stating that I had filed my application within the time limit and needed help to avoid a delinquency status on my loan. XXXX never replied to that letter. On XX/XX/XXXX, my application was denied because I had not provided income information. This was simply not true. I sent the financial information with the application and they already had that information in their system. I called and talked to a representative who could not explain why I received the denial but that she would resubmit. I called back a couple of days later and talked to a representative who escalated my call up to another representative who handled problems. This is when I was informed that she could see that I had applied electronically and I never should have had to send in another application. I asked her about delays that were not my fault and the escalating payments that I could not afford. She informed me the best choice for me at this time was to change my IDR plan because they would allow a 2 month forbearance. On XX/XX/XXXX, ( one day after my due date ) my IDR is recalculated according to my first application. I have made payments since according to my recalculated IDR plan, but that left a {$4700.00} balance from XXXX removing me from the IDR paln. I called XXXX to verify my options. Since this is the only option that I had, I applied for the REPAYE IDR plan on XX/XX/2018.On XX/XX/2018, my application is denied because of conflicting information on the application. I re-applied which was processed on XX/XX/2018. I received an email which said I would have an answer by XX/XX/XXXX. It is not the XX/XX/XXXX without an answer. I believe it is important to note that when discussing why my application was denied on XX/XX/XXXX date, I was told by another representative that they would not do a administrative forbearance for the 2 months of loan repayments which I am having a problem repaying which contradicts what I had been told.
I am requesting that XXXX apply a general forbearance for the 2 months of XX/XX/XXXX and XX/XX/XXXX payments. I am also requesting that any penalties or erroneous interest that occurred be removed and any negative reports to the credit agencies be corrected. This request is due to XXXX 's delay in processing, misinformation, and incorrectly processing applications. Thank you.
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02/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
XX/XX/XXXX XXXX notified that XXXX notified them of TPD application and the loans they were servicing will be suspended and no payment will be required.
XX/XX/XXXX XXXX approved TPD Discharge of all loans.
XX/XX/XXXX XXXX sent me a document stating, " We now service your student loans '' stating the three loans from XXXX have been transferred to them.
XX/XX/XXXX XXXX emailed me stating they are my new loan servicer.
XX/XX/XXXX I emailed XXXX stating the 3 loans were discharged by XXXX under TPD.
XX/XX/XXXX I emailed XXXX at XXXX stating " My loans are with fedloan. 2 were paid off with the XXXX discharge ; 3 were not. Could you please alert them that those loans are to be XXXX as well? '' XX/XX/XXXX XXXX emailed me stating they received my documents and would review them.
XX/XX/XXXX XXXX emailed me stating they received my documents and would review them ( again ).
XX/XX/XXXX XXXX told me to contact XXXX.
XX/XX/XXXX I emailed XXXX stating I already applied and was approved for discharge and XXXX told me to contact XXXX.
XX/XX/XXXX XXXX stated I was " considered XXXX XXXX XXXX XXXX as of XX/XX/XXXX. The three loans currently in our system have disbursement dates of XX/XX/XXXX and XX/XX/XXXX. Since these loans were disbursed prior to XX/XX/XXXX, you would still remain responsible for these loans. '' *THIS IS INACCURATE** XX/XX/XXXX I emailed back stating that is not how that works ; that the other 2 loans that were discharged were disbursed prior to the XXXX date.
XX/XX/XXXX I called XXXX. Customer service stated they did not have access to know why the 3 loans were not discharged -- could have been that they were in grace. She told me to upload the document from XXXX so the department could review the discharge. *This call is recorded*.
XX/XX/XXXX I uploaded the XXXX TPD approval letter.
XX/XX/XXXX XXXX emailed stating they received the Discharge Application and I could expect them to conduct the review within 10 business days.
XX/XX/XXXX XXXX gave me a document, " Your Student Loan Repayment Details '' showing the three loans and the the repayment start dates of XX/XX/XXXX with a total amount to be repaid of {$9400.00}.
XX/XX/XXXX XXXX emailed me to contact XXXX.
XX/XX/XXXX I emailed XXXX stating I uploaded the document that says the loans have been discharged.
XX/XX/XXXX XXXX emailed me telling me that " although no payments are due at this time, interest continues to accrue on your loan ( s ). '' XX/XX/XXXX XXXX gave me a document titled, " XXXX XXXX XXXX XXXX XXXX Request '' and stated, " We're sorry to hear about the health concerns that you contacted us about. You may wish to apply for a XXXX XXXX XXXX XXXX XXXX. '' XX/XX/XXXX I received an email stating my loan grace period was ending and soon I'll begin making payments.
XX/XX/XXXX I called XXXX saying I have been approved for discharge and that I should not be getting emails about having to make payments. I asked them to review the uploaded letter from XXXX and to discharge the loans and suspend/cancel payments. The customer service representative told me, " We don't have to do anything. '' **This call is recorded. XXXX XX/XX/XXXX XXXX sent me a document stating, " We denied your SCRA request. '' I never applied for SCRA as I am not on XXXX XXXX! I am a XXXX veteran!
XX/XX/XXXX XXXX sent me a Quarterly Student Loan update showing the 3 loans in question with principal balances and statuses, " IN GRACE PERIOD. '' XX/XX/XXXX XXXX emailed me stating they received my documents and would review them ( for the third time ).
XX/XX/XXXX XXXX emailed stating, " Our records indicate you were in contact with our office on XX/XX/XXXX and received assistance regarding the inquiry in your email. '' XX/XX/XXXX XXXX emailed me to tell me that my account is due for a payment on XX/XX/XXXX.
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03/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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US Department of Education denies reneging on attorneys ' loan forgiveness By : XXXX XXXX Writer XX/XX/XXXX The U.S. Department of Education has distanced itself from the company it hired to administer loan services in response to a lawsuit alleging the federal agency has refused to honor loan forgiveness commitments.
The XXXX filed suit in XX/XX/XXXX alleging the department failed to provide a reasonable explanation for why it has decided to refuse to honor loan forgiveness commitments made to attorneys engaged in public interest law and other public service jobs.
But the Department of Education, in a response filed XX/XX/XXXX, said the contractor charged with vetting student 's employment confirmation forms for eligibility in the Public Service Loan Forgiveness program, FedLoan Servicing, made the decision on its own and does not speak for the agency.
FedLoan says on its website that it was established to service student loans owned by the federal government.
" FedLoan Servicing response to the ECF does not reflect a final agency action on the borrower 's qualifications for PSLF, '' the filing states. " ... ( Approval ) of an ECF does not reflect agency action on the borrower 's qualifications for the PSLF Program. '' XXXX, the XXXX 's president, called the response " bewildering '' in an interview with XXXX on Tuesday.
" This is the company that they hired, they admit they have a contract with them yet they refuse to accept responsibility, '' she said.
The XXXX lawsuit named XXXX individual plaintiffs affected by the agency 's decision, all XXXX graduates with six-figure student loan debt who entered public service with the promise from the federal government that, if they made timely loan payments for 10 years, their remaining debt would be forgiven.
But the XXXX claims the department abruptly changed the eligibility requirement under the Public Service Loan Forgiveness program so the plaintiffs and many other graduates are no longer eligible for the program, enacted in XX/XX/XXXX. The denials of eligibility began a few years ago " in advance of the date that the first set of loans would be forgiven, '' according to the lawsuit, which was filed in U.S. District Court for the District of Columbia.
The department, in its response, admitted it encouraged borrowers to submit ECF forms every year to show program participants were in qualifying, public-interest jobs and were making their monthly loan payments.
" The Department contracts with FedLoan Servicing to perform certain services in regard to the loans of borrowers who submit XXXX forms and PSLF applications to the Department, '' the court filing states. " Defendants admit that the Department has the ultimate authority to review FedLoan Servicing 's actions under its contract. '' 'Bait-and-switch ' XXXX described the agency 's actions as a " bait-and-switch '' that hurt people who made life-altering choices based on the agency 's decisions, which have now been reneged.
" What more could they have done? '' XXXX said.
The change also harms the XXXX 's ability to attract and retain employees, according to the organization 's lawsuit. The program was a major attraction to jobseekers, and many XXXX employees will " struggle '' to continue working at the organization without future loan forgiveness, the lawsuit states.
The XXXX alleges the department 's new interpretation of the program 's provisions violates the Administrative Procedure Act because no reasonable interpretation would exclude the plaintiffs ' public interest jobs or employment with the XXXX from the scope of " public service jobs '' that qualify for loan forgiveness.
The problem is likely not limited to lawyers, XXXX said, as the loan forgiveness program extends to people in other forms of public interest w
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06/06/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am having an issue with my current forgery loan discharge application submitted to the loan services myFedloan.org. I had 3 federal student loans taken out in my name for XXXX XXXX XXXX XXXX during a time when I was not even a XXXX there. The master promissory note was dated XX/XX/XXXX yet I was a XXXX there from XX/XX/XXXX to XX/XX/XXXX. The master promissory note also spelled my last name incorrectly. I became aware of the fraud after viewing the master promissory note on XX/XX/XXXX and submitted my unauthorized signature application along with all required documentation on XX/XX/XXXX. I received an automated email that stated they will review my application for material completeness and get back to me within 10 business days if they needed additional info. I was finally contacted on XX/XX/XXXX stating I submitted the incorrect application and that I needed to complete their forgery application ( which they dont even have listed in their online forms, however, it was emailed to me. ) After submitting the new application with all the required documentation I have still not received a resolution. I have been constantly calling for an update and am not given a response except for its being reviewed. When I did receive a response they stated they were missing my ID and post secondary school invoices that showed how my classes were paid for which I had already provided in my initial application. I recently got married 2 years ago and changed my last name so when I submitted my application I included my marriage certificate and my current drivers license. They even updated my online account info with my married last name yet they continue to claim they are missing a copy of my photo ID. I uploaded the documentation AGAIN and waited an additional 2 weeks for an answer. I continued to call to check status and after 3 weeks Im told they are missing my ID, post secondary invoices and police report to complete my application. I explained for a third time all of this was submitted twice already and it was obvious they received it as they updated my account with my married last name. I also explained for a third time that there was no police report since I just became aware of the forgery not to long ago. They stated a police report was required to complete my application so I filed one despite the current pandemic going on and uploaded the police report to their website. It has now been 3 weeks and they are not responding to my emails. I have called several times and am constantly being told its under review however no additional informstion is being given to me. The representatives I have spoken to seem like they have no idea what they are talking about as the one I spoke to today directed me to contact the US Department if Education for further info yet the email from Myfedloan.org specifically states that they are the ones who forward my application for final review if they deem my loans qualify for discharge. The representative then tells me again they dont have an answer for me and I have to remind her its been well over 10 business days and I have yet to hear back. After saying this she puts me on hold to talk to her supervisor and gets back on the line to tell me I have to contact the US Dept of Education. I am getting nowhere and have repeatedly been given the run around and I have no hope I will ever get a fair resolution. The time its taken to review My application is unacceptable and they are obviously not doing their job as they continue to request the same documentation I already provided since day one. This should be so simple, my last name WAS SPELLED WRONG and the note was dated AFTER I had withdrawn a month prior, yet I have not received a timely response or update from Fedloan servicing. I request any help you can offer in a resolution.
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11/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loans were transferred to XXXX in XX/XX/XXXX. Since that time I have been prevented from making on-time payments and have had unauthorized changes to my payment plan which may put my ability to qualify for loan forgiveness into jeopardy.
A ) My loans were transferred to XXXX as part of the income based repayment and federal loan forgiveness program. During this " transition '', my loans went into a period where they were " ineligible for repayment '', so I was prevented from making my income based repayment monthly payment. For me, this means that my forgiveness is delayed one additional month. This is costly long-term considering interest and higher payments as I advance in my career.
B ) In XX/XX/XXXX, I wanted to switch my direct online payments from XXXX XXXX to XXXX XXXX because I had moved. I transferred all funds from my XXXX XXXX account to my XXXX XXXX account and canceled all online withdrawals. I completed the online steps to switch my bank through XXXX and received an email confirmation. When I logged back into my XXXX XXXX account, I saw that I had been charged over overdraft fees due to ongoing unauthorized charges through XXXX XXXX. I immediately called XXXX and was notified that my direct payment cancelation was never processed, despite them acknowledging that they had the paperwork. They refused to refund the overdraft fees and promised that the issue had been resolved. The process repeated itself the following month. Despite numerous calls, emails, and the completion of online paperwork, I could not stop the withdrawals. I eventually reported this unauthorized activity to XXXX XXXX and closed the account. I was told by XXXX over the phone that I should just avoid the direct payment process because their system was not reliable. They were unable to predict how long it might take for the paperwork to process. If you have direct payments set up, you save on interest, so most people would like to take advantage of this.
C ) I received a letter on XX/XX/XXXX stating that my repayment plan was ending and I needed to reapply for income based repayment. I submitted this paperwork. On XX/XX/XXXX I received a notice that my application had been denied. After inquiring into this, I was told that I had applied too early and would need to reapply this spring. This contradicts the previous information I had been given.
D ) Direct depot was still not working for my XX/XX/XXXX payment, despite receiving a letter dated XX/XX/XXXX approving my direct debit application. I made a one-time payment from my checking account. Strangely, I received both an email and a letter dated XX/XX/XXXX offering to help if I was having trouble paying. I logged into my account on two separate occasions and saw that my XX/XX/XXXX payment had posted and saw a {$0.00} balance until XX/XX/XXXX. I assumed that this automatic letter was sent in error. I received a letter on XX/XX/XXXX in my XXXX inbox that my application for forbearance had been approved. I immediately contacted XXXX regarding this issue and have yet to hear back. As of XX/XX/XXXX, my loans show " forbearance '' status. I have had no contact with XXXX between the date of my last payment and this notice. I have no issue paying my bills and forbearance puts my loan forgiveness status in significant jeopardy.
This represents a fraudulent change to the status of my loans without my verbal or written consent. Their actions are irresponsible, careless, and, at best, negligent. I seek a refund for the overdraft fees I was charged and immediate reversal of my account 's forbearance status. I know I am not alone in serious concerns regarding XXXX 's ability to manage the loans of hundreds of thousands of civil servants, and ask you to engage in an investigation regarding this matter.
Best regards.
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06/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
On XXXX/XXXX/16, I called my provider, FedLoan servicing to confirm that I could switch from my then XXXX payment plan to the XXXX plan in order to reduce my payments while allowing me to continue to be eligible for the XXXX program. I was told that I was eligible and it was confirmed that my monthly payment would be reduced. I sent in the application and on XXXX/XXXX/16 I received an email confirming that they received my information and on XXXX/XXXX/16 I received an email stating that they 've processed my request. To my shock, I received my bill for payment due in XXXX that had gone up from {$650.00} to {$840.00} and a letter from FedLoan servicing stating that I had been put on the Standard Repayment Plan, not the XXXX I applied for and their agent confirmed I was eligible for. I called FedLoan on XXXX/XXXX/16 to figure out what had happened XXXX Employee XXXX stated that they were following XXXX Guidance which states that those applying for a different plan are put on standards for a month while processing occurs. He said that starting XXXX/XXXX/16 I will be under XXXX and it would the correct amount would be reflected in my XXXX 2016 bill. He confirmed that my 1 month payment under Standard will not count towards XXXX. Since this was never mentioned to me prior I called the XXXX via phone immediately after to discuss this " guidance '' and spoke to XXXX who said I would have to contact the service provider to discuss the terms regarding the 1 month of standard repayment. The agent I talked to was XXXX who stated that I would have to talk to my provider regarding the processing time/being put under standard repayment. I then called FedLoan back immediately after and spoke to a supervisor, XXXX Employee XXXX, who confirmed that I will be under Standard for 1 month and pointed me to online application I filled out which states that I will be put under 1 month of Standard. XXXX If I am currently repaying my Direct Loans under the XXXX plan and am requesting to change to another income-driven plan, I must be placed on the Standard Repayment Plan, and can not change to the plan that I requested until I make a payment under the Standard Repayment Plan or make a payment under a reduced-payment forbearance. '' She confirmed that I will be paying under XXXX as of XXXX/XXXX/16, but by XXXX/XXXX/16 the amount due will be {$840.00} and that will not count towards XXXX. I paid that bill on XXXX/XXXX/16. Today, XXXX/XXXX/16, I received an online bill that states that I am still under the Standard Repayment Plan and that another {$840.00} will be due by XXXX/XXXX/16 despite what I was told. I called today and first spoke to XXXX Employee # XXXX, she told me that they had 30 days from the date they received my last payment ( XXXX/XXXX/16 ) to update my account to XXXX, and she said it could take up to 3 months to process and did n't understand why that had n't been explained to me prior. She said that she can put in an note to expedite the process and she stated that the new amount would be reflected online but could n't guarantee that it would be done in time for my XXXX bill. I mentioned that I had been promised by XXXX employees that the process would be done in time for my XXXX payment. She suggested I speak to a supervisor and transferred me over to XXXX # XXXX who said it should have been explained to me that in can take up to XXXX billing cycles for the new in come payment switch to take effect. She referred to the dept of ed guidance again and stated that she could n't do anything about the payment for XXXX since the bill had already been generated but that she would put in a note for it to be expedited but could n't promise that it would be done in time for XXXX. I explained that I 'm filing a complaint with the CFPB and I ended the conversation.
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12/14/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Re : American Educational Services ( AES ) XXXX XXXX XXXX XXXX XXXX, PA XXXX School : XXXX University XXXX, Texas I am the co-signer ( father ) of a student who took out XXXX XXXX educational loans from XXXX. Recently, XXXX 2015, XXXX contracted with American Educational Services ( AES -- a XXXX. ) to service the loans. From the beginning AES has not, in my opinion, correctly applied loan payments paid monthly to amortize the loans when such payment ( s ) includes extra funds above the required payment amount. I have contacted XXXX directly and provided copies of such correspondence from XXXX to me to AES that funds above the required amortizing amount should be applied to the principal balance. It is my opinion and position as follows : 1.
Extra funds exceeding the required amortizing payment amount due received BEFORE the then regularly schedule monthly due date shall be applied to principal only. [ XXXX via correspondence agrees with this and AES has received numerous directives in writing and on the checks in payment themselves of these handling instructions and seemingly refuses to comply. ] 2.
Interest may accrue daily under installment notes but interest, assuming the note ( s ) are current, is NOT DUE nor collectable until a regularly scheduled due date arrives.
3.
To take some portion ( or all ) of extra funds paid and calling it interest when the notes are current is in essence collecting some portion of the NEXT due amount BEFORE the due date. This has the effect of creating and charging a higher interest rate than either agreed upon or allowed by the redetermination process included in the note.
It is unknown and AES will not show how they are calculating allocation of extra funds to interest or to principal. AES seems to rationalize their practice, which is in my opinion both outside the terms of the note and fraudulent, of parsing extra funds above the due amount in some fashion between principal and interest by maintaining that interest is always due at all times irrespective of any amortization schedule with scheduled payments and due dates. If one follows AES 's logic it could be very difficult for a borrower to either reduce the principal balance beyond what might be happening driven by amortization or accelerate the term of the note until such time AS ALL INTEREST UNDER THE FULL TERM OF THE LOAN HAS BEEN PAID. This is ludicrous and has the effect of making it meaningless for borrower to either try and accelerate the note or proactively manage repayment of such debt over time.
There are additional issues regarding AES and their performance, conduct and business practices. Namely when formerly managed by XXXX it was the XXXX practice that both borrower and co-signer each received a monthly statement and coupon for payment of the next payment. These notes have a quarterly interest rate reset provision ; thus important to stay current on the due amt from changing interest rates. AES has irrationally refused to continue this prior practice that allowed borrower and co-signer to each insure, through co-ordination, that payment was made timely. When questioned AES maintains that XXXX denied this request. This seems quite odd in view of the fact for all the years prior to AES entering the picture that this had been the usual practice by XXXX.
I have written XXXX lengthy letters to AES over 6 months ( registered delivery ) trying to resolve these issues to no avail. The most important of these being what I feel and believe to be the incorrect and fraudulent application of payments. If I am correct and the misapplication is only $ XXXX/month for these XXXX contracts with the XXXX of borrowers with student loans there could be vast sums potentially being misappropriated! Perhaps the offices of the CFPB can facilitate resolution.
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12/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am currently unemployed and I have been waiting since XX/XX/XXXX to have my request for Income-Driven repayment approved which has not been granted to date due to a billing error and processing delays from Fed Loan Servicing. Here is a log of my phone calls, emails and noted documents which show my due diligence to have this remedied and the negligent manner my request has been processed.
XX/XX/XXXX : Called to get advice on repayment difficulty because I was unemployed and could not make payments. I was advised by XXXX on XX/XX/XXXX that since I was unemployed, I should apply for Income Driven Repayment plan-that the easiest way to apply for the Income Driven repayment plan was to fill out an application online, which was emailed to me with the link to the application.
XX/XX/XXXX : I filled out the application online with the assistance from another advisor to make certain that everything was properly submitted and all necessary requirements were fulfilled on my end. Application was approved and expiring XX/XX/XXXX. I called in XX/XX/XXXX to get a status on my application, and was informed that the application would not be processed until I paid a {$5.00} for the XXXX to go into effect. ( I was not informed in my initial conversation with XXXX despite the fact that I asked if there were any additional requirements on my end that were necessary to process and complete my enrollment in the plan ) I requested to make payment by phone, and was informed that I could only pay it when I received the statement-which did not arrive until 1 month later. XXXX XX/XX/XXXX, I received the bill/statement for the XXXX in the amount of {$4.00} to process the application. I paid the requested amount of {$4.00}, which was cashed and posted on XX/XX/XXXX. I paid the requested amount of this bill because I was instructed not to pay anything until this bill was received.
XX/XX/XXXX, I called to get a status on the application. A loan XXXX informed me that I paid the wrong amount of {$4.00} and not {$5.00}. Subsequently, I requested to speak to a supervisor. I spoke to supervisor, XXXX, who informed me that since I did not submit {$5.00} my application was rejected despite of the fact that the bill amount was their error. He advised me to pay the additional {$.00} online, which I did immediately upon XXXX connecting me to automatic payment. He also advised me that he would request to have the situation corrected and that I should call back in XXXX weeks. He stated that the {$4.00} bill was their error and it would be corrected. He also stated that upon correction the accrued interest would be retroactively forgiven since the error was not on my end.
XX/XX/XXXX : I spoke with Takisha ( another supervisor ), on XX/XX/XXXX, who also admitted that this was their error and stated that she would get this corrected and she would get back to me in 2 days.
XX/XX/XXXX : I called back to get a status from XXXX. I was informed that I would now need to apply for a new application. I asked to speak to another " higher up supervisor ''. I spoke with XXXX XXXX, and he also admitted that this was 100 % their error on their end, that the {$4.00} bill from Fed XXXX XXXX has been an ongoing issue and I must have been XXXX of the many and referred me to and file a complaint with the Office of Consumer Advocacy. He stated I did everything I could on my end to get this properly processed and he would fight for me to get this resolved. In addition he referred me to contact supervisor, XXXX XXXX, whom he spoke to regarding this matter. He was told that I would need to file a new application for XXXX XXXX XXXX XXXX since now the application is 3 days past the 90 day approval. The error made on Fed XXXX XXXX automated billing has resulted in astronomical interest at the cost to me.
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04/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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From XX/XX/XXXX to XX/XX/XXXX, I made payments on my loans under the PSLF program. I regularly submitted the employer paperwork, however, only a few of those payments are recognized while others are still outstanding.
My loans are all federal loans, and the DOE changed servicers 5 times.
InXX/XX/XXXX, I was told that I needed to provide documentation of all my qualifying payments because the department of education had lost the records. I went to my bank and had every payment from XX/XX/XXXX to XX/XX/XXXX printed. The payments showed electronic payment and checks to " Department of Education for Federal Student Loan Payments ''. I submitted this paperwork and supporting documentation to XXXX in XX/XX/XXXX. I also had to prove that my enrollment at XXXX University started in XX/XX/XXXX, notXX/XX/XXXX. I used information from the XXXX XXXX XXXX because the XXXX were arguing that I was in school starting inXX/XX/XXXX.
On XX/XX/XXXX I called and spoke with XXXX XXXX because the PSLF documentation was still not updated on my account. He stated that I had 21 payments on record and the additional payments would still need to be reviewed. He stated that I would have an overide processed forXX/XX/XXXXbecause I was not in school at that time and should have those payments counted. His supervisor, XXXX told me they would expedite my review.
On XX/XX/XXXX XXXX stated that 21 payments were on record and additional payments still needed to be reviewed. She was putting in a request for payment tracker and that I would need to wait 60-90 days before this was completed.
On XX/XX/XXXXit was confirmed that my direct debit was established and prepared for billing starting in XX/XX/XXXX.
On XX/XX/XXXXI called because the specific payments I designated had been working correctly for XX/XX/XXXXbut not for XX/XX/XXXX. XXXX had mismanaged the amounts directed toward specific loans and XXXX XXXX went in and manually overrode the payments to correct the amounts.
On XX/XX/XXXX XXXX XXXX said that 21 payments were showing as qualified for PSLF even though the website was only showing 20. She stated that the other payments from XX/XX/XXXX were still under review and that it now takes 6 months to review PSLF requests. She stated that this request should be completed by the end of XX/XX/XXXX for me. She stated that it showed that the forms were approved and are processing the payment amounts.
On XX/XX/XXXX I received a notification that the period from XX/XX/XXXX to XX/XX/XXXXwas under review. On XX/XX/XXXXI received a notification that my loans were placed on forebearance fromXX/XX/XXXX to XX/XX/XXXX - I did not request this.
On XX/XX/XXXXI called because my autopayments were reduced. I was informed that because the forebearance was processed it had reduced the amount due. I also was informed that it might take a few days for the payment ( which was already pulled from my bank on XX/XX/XXXX ) to clear and that it would be retroactively approved as on time. XX/XX/XXXX was unsure why a forebearance was placed on my account and transferred me to PSLF staff. XX/XX/XXXX reviewed the administrative forebearance that was placed on my account and stated that it was " some sort of error in the system ''. He stated he would remove theXX/XX/XXXXto XX/XX/XXXX forebearance on my account and that I should log in and manually make payments on those loans in order to qualify for PSLF for XX/XX/XXXX.
The PSLF program is now 6 years behind in processing my paperwork for qualifying payments from XX/XX/XXXX. There are frequent issues with repayment, even with autopayment set up. I am spending a considerable amount of time calling, on hold, and speaking with multiple individuals because the XXXX organization can't manage their documentation, processes, or correct information.
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01/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Fedloan Servicing, XXXX, Fedloan, and XXXX are all account that do not belong to me and are all fraudulent.
I sent a letter to Fedloan Servicing on XX/XX/XXXX asking them to vilidate the debt for the amount of {$86000.00} that they have showing on my credit report. I have repeatedly asked them for the original instrument of indebtedness in exchange for direct immediate payment in full and in return they ignored all requests and just send me pay off letters with balance. All letters I sent them were notorized and made copies of and tracking numbers which are also below. I have copied and pasted each letter below to give you a better understanding with dates.
XX/XX/XXXX To whom this may concern, I would like to make arrangements to settle the above referenced matter. Please provide me with your statement of the amount owing as of XX/XX/XXXX, together with your assurance that you will accept payment in direct and immediate exchange for the original instrument of indebtedness in its original form. Thank you very much.
They responded with balance pay off letter saying the amount owed and how to pay. Then I sent another letter XX/XX/XXXX To whom this may concern, I have sent you my request dated XX/XX/XXXX for you to confirm the balance owing on the above referenced matter and for you to confirm that you would accept full payment of the alleged obligation from me in consideration of your delivery to me of the original instrument of indebtedness in its original form.
It is apparent that you have overlooked or ignored my request. Accordingly, unless I receive your written confirmation that you will accept payment from me in consideration of your delivery to me of the original instrument of indebtedness in its original form on or before XX/XX/XXXX, I will conclude that you are either unable or unwilling to comply, and I will thereafter consider the matter between us to have been legally and financially settled.
They again sent me a payoff letter and how to pay it only. I then sent another letter XX/XX/XXXX To Whom It May Concern : Thank you for your letter of dated XX/XX/XXXX, wherein you confirm my outstanding balance as requested.
It is apparent that you have overlooked or ignored my request to confirm that you would accept full payment of the alleged obligation from me in consideration of your delivery to me of the original instrument of indebtedness in its original form.
Accordingly, unless I receive your written confirmation that you will accept payment from me in consideration of your delivery to me of the original instrument of indebtedness in its original form on or before XXXX XXXX, I will conclude that you are either unable or unwilling to comply, and I will thereafter consider the matter between us to have been legally and financially settled.
After all of this no response just back to back calls from them without removing it from my credit. After that I sent all notorized letter to Fedloan Servicing to all three credit beuraus asking them to have it removed and why. When doing this I noticed that on equifax and transunion it disappeared. Then soon after it reappeared under Fedloan Servicing with the same account however this time instead of many it was one with all the balances combined.
This creditor has ignored my request to provide the original instrument of indebtedness in exchange for direct immediate payment in full. They instead kept sending me loan payoff balance with instructions. This creditor has ruined my credit and disabled me and my family from obtaining better credit from others can you please have this removed from my credit expeditiously, it is fraudulent and does not belong to me!!!
Sent XX/XX/XXXX @ XXXX Priority ( 3-day ) Mail cost {$21.00} Signature required USPS Tracking numbers # XXXX XXXX
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06/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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I recently filed a dispute with XXXX ( XXXX XXXX ) on XX/XX/XXXX, regarding my FedLoan Servicing and inaccurate 90 day late pays they had been reporting on my credit. I only filed a complaint with the CFPB after several attempts with no resolve. My accounts were in forbearance, I had submitted to FedLoan Servicing all approved forbearance letters etc.
The false 90 day late pays have been reporting on my credit reports have had a negative impact for over a year on my ability to obtain a home loan. As a single mom, the sole provider of XXXX children, this has taken a toll on me emotionally.
FedLoan Servicing even recently on XX/XX/XXXX denied my request to remove the negative reporting.
It wasn't until on or around XX/XX/XXXX that FedLoan Servicing finally corrected their false reporting to the credit bureaus. Up until that point, my credit had been negatively affected for well over a year.
While I am grateful that they have now corrected this. I find myself rather upset with FedLoan Servicings response to my complaint with CFPB. In their response they have reported " Based upon our review, unfavorable information for XX/XX/XXXX and XX/XX/XXXX was previously removed on XX/XX/XXXX due to a servicing error. This update was sent to the nationwide consumer reporting agencies in XX/XX/XXXX and has been reported the same way ever since. '' Their statement is false, as I have a recent XXXX Credit report from XX/XX/XXXX showing the unfavorable information still reporting. It is disheartening to me. Quite honestly brings me to tears that this could and should have been updated in XX/XX/XXXX as they have reported that they did so. I have been unable to secure a home loan, I have later been told I could get a loan but that my credit would affect my rates. It has been an overwhelming emotional process.
Had they fixed this in error in XXXX like they claim, I believe, my credit score would be better than where it is today with them removed. It would have allowed all my other efforts to have a much more positive impact. My credit score in XXXX of XXXX was in the Low 500s, and high 400s.
I have attached the letter from FedLoan Servicing from XX/XX/XXXX where they stated no they were not removing the negative remarks. I have also included my XX/XX/XXXX Credit report. I have also included texts in XX/XX/XXXX between me and a Mortgage broker regarding the topic of these late pays keeping me from getting a home loan.
I am elated that the error is finally corrected, however extremely disheartened that it took this long and this much effort for them to do so. With an already high housing market, which has gone up even more since then, FedLoan Servicing has quite frankly dropped the ball. I can not tell you how many sleepless nights I have had over this. As a single mother, its just me, so when this impacted my credit and ability to obtain a home loan it not only impacted myself, but my daughters as well. We have had to move in with my mother, which has caused so much turmoil.
Additionally, because my sister and my mom were cosigners on a few of my loans, this has caused a negative impact on their credit. Which has put a strain on my relationship with them.
I have attached the letter from FedLoan Servicing from XX/XX/XXXX where they stated, no they were not removing the negative remarks. I have also included my XXXX XXXX credit report verifying that the unfavorable remarks were still reporting. My credit report as of today shows them unfavorable remarks are removed. I have also included texts in XX/XX/XXXX between me and a Mortgage broker regarding the topic of these late pays keeping me from getting a home loan, as well as an email, where that same mortgage broker sent me my credit report and stated because of my scores I just wasn't there.
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07/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am currently participating in the Public Service Loan Forgiveness ( " PSLF '' ) Program, a federal program managed by the Department of Education and any applicable student loan servicers, which allows for student loan balances to be forgiven for individuals who work for qualifying non-profit or governmental employers and make qualifying payments for a certain amount of time ( 10 years total ), subject to other terms and conditions. As part of this program, I submit what is called an Employer Certification Form ( " ECF '' ) annually to my student loan servicer FedLoan Servicing ( " FedLoan '' ), which certifies that my non-profit employer is a qualifying employer for the program. I have received approval of my ECF for my employer in XXXX, XXXX, XXXX, XXXX, XXXX and XXXX. Attached hereto please find the XX/XX/XXXX approval letter of my XXXX ECF ( entitled " XXXX PSLF EC Acknowledgment and Payments '' ), which summarizes all of my nearly 5 years of qualifying PSLF payments made thus far, as well as the internal communication between the Department of Education and FedLoan that initially led to approval of my employer as qualifying for the PSLF program ( entitled " FOIA-PRODUCTION-US-Department-of-Education-on-PSLF-1-pdf - ICC Discussion '' ).
This year, however, I submitted my ECF on XX/XX/XXXX ( attached hereto as " XXXX Public Service Loan Forgiveness Application - SIGNED '' ) and received a reply from FedLoan on XX/XX/XXXX ( attached hereto as " FedLoan Servicing Reply to XXXX ECF - XXXX '' ) stating that FedLoan needs additional time to determine if I work for a qualifying employer and meet all other criteria for the PSLF -- even though my employer and other credentials have been certified/approved for PSLF by FedLoan ( in consultation with the Department of Education ) for the past five years without issue. It is worth noting that my employer 's non-profit status, stated mission, and governance model have not changed in the slightest since my initial employment date.
On XX/XX/XXXX, I reached out to FedLoan via it's online chat service inquiring as to the status of its review of my XXXX ECF. I was provided a response containing very limited information and no estimated deadline by which I should expect to receive a response to my XXXX XXXX. On XX/XX/XXXX, I again reached out to FedLoan via e-mail inquiring as to the status of its review of my XXXX ECF. On XX/XX/XXXX, I was provided a response containing very limited information and no estimated deadline by which I should expect to receive a response to my XXXX ECF. On XX/XX/XXXX, I reached out to the Department of Education 's office of Federal Student Aid via e-mail inquiring as to the status of its review of my XXXX ECF. On XX/XX/XXXX, I was provided a response containing very limited information and no estimated deadline by which I should expect to receive a response to my XXXX ECF. I followed up to this reply on the same date with three very imperative questions, none of which I ever received a response to. Screenshots of all of this correspondence are attached hereto in chronological order as " Correspondence with FedLoan Servicing and DOE ''.
Since this last XX/XX/XXXX correspondence, I still have yet to receive any update or decision on my XXXX ECF, which was submitted nearly six ( 6 ) months ago. In years prior, it has generally taken FedLoan Servicing a few weeks to provide its approval of my annual ECF.
On Friday, XX/XX/XXXX, I was offered an appealing full-time employment position that would not qualify for the PSLF program. I rejected said employment offer on the grounds that my current employer qualifies for PSLF and has qualified since XXXX, and pursuant to my completion of the PSLF program, I will obtain forgiveness of my six-figure student loan debt in XXXX.
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07/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was recently transferred to FedLoan Servicing in XX/XX/XXXX after completing an initial certification for the Public Service Loan Forgiveness program. Since the the transfer, FedLoan Servicing has failed to review my income based repayment plan. I sent my initial copy of the requested documentation a few days after receipt of the request. I did not get a response after a few weeks, so I sent a second copy via certified mail which arrived the first week of XX/XX/XXXX. On XX/XX/XXXX I received an email from FedLoan which stated " Within the next 10 days ( if not sooner! ), we will review your request and send a follow up email of next steps and any additional actions needed. '' No additional information was ever sent, and the claim was not processed. I made a follow up call to FedLoan on XX/XX/XXXX ( 10 days after I received the email ) and was told by their representative that I should simply wait until my IDR request is processed to make a payment. I informed the agent that this would make me late on payments if it did n't process in time. She stated that this was not a problem and that there would be no late fees or impact on my credit. She also stated that my IDR would be reviewed by XX/XX/XXXX and so there was no need to worry, and that if I put in a forbearance request it would only serve to further delay my request. The agent stated that she would not give me a written copy of her recommendations. This made me suspicious. I did some research and determined that this would, in fact, have a negative impact on my credit rating. Further I did not understand why a forbearance would deny my request as this has not been the case in the past. Given the inaccurate nature of the information provided, I called back on XX/XX/XXXX and attempted to record the call. Agents would not let me record the call, however, and threatened to hang up if I attempted to do so. They would not give me a written version of their recommendations, either, leaving me only with my own notes of this conversation which would be subject to dispute. I escalated to a manager to discuss this. After it was clarified I would not be able to keep indisputable records of this conversation, the agent stated that I would not be delayed for requesting a forbearance and that this was in my best interest. I confirmed that missing a payment would impact my credit rating, the opposite of what the previous agent had told me. This agent stated that they would need at least until XX/XX/XXXX to process the request. I stated this was unacceptable but the agent said I did n't have a choice and that my best course of action was to take a forbearance for an additional two months. I complied, not having any other options. The agent stated he would put in a request to expedite processing because he acknowledged I was given incorrect information in the past. It is now the end of XX/XX/XXXX and my request has still not been processed. I called FedLoan again on Monday, XX/XX/XXXX and the agent stated that the request had not been reviewed, and that she thought it would be soon. When pressed for a tentative date, the agent said she could not provide one as there was a high volume of requests. I have now been in forbearance for 3 months. I would not want or need the forbearance were my application processed in a timely manner. I have both the willingness and ability to pay the amount that I was paying under my IDR plan which was recently renewed through XXXX before submitting the PSLF application. Further, this will ultimately extend the time I am in repayment. I have no control over this and am at the mercy of the servicer. I feel trapped and confused, and have no way to verify the veracity of what I 'm being told by the servicer, nor any way to document exactly what they are telling me.
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07/26/2016 |
Yes |
- Debt collection
- Non-federal student loan
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- Cont'd attempts collect debt not owed
- Debt was paid
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Web |
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I received a debt collection notice in the mail from XXXX about a non-federal student loan debt. I requested proof of the debt, but the representative kept asking if I knew I owed the debt. I explained that I had several loans from different degrees, but nothing was showing under their name on my credit report and unless I received proof, I would n't know what she was talking about. I finally received a notice from them after about a month stating that the client did not provide the information needed and that collection would be stopped and any negative information would be corrected. I called the office to acquire the name of the agency that was collecting the so-called debt, it was National Collegiate/XXXX ( XXXX ). I spoke with a representative that answered and when I acquired about any debts, she informed me that they were n't the Collection department, but the business office that worked with National Collegiate Trust. I asked for contact information for NCT and she stated that it was a Trust, not a person that I could contact. She explained that I had to contact XXXX XXXX, XXXX, debt collector/attorney, for loans being serviced through them and the loan with XXXX, ( she did not state that it was even with a collection agency ) had been paid in full as of XXXX XXXX. I immediately called Convergent back and asked why I was in collection if the client they served had my account as paid in full almost a year ago. They could n't provide any information, but stated they would forward to their supervisor for further investigation. I have n't heard anything back from XXXX, but XXXX sent me a paid in full letter on the account dated for XXXX XXXX, XXXX.
I have been dealing with XXXX XXXX, XXXX since XXXX XXXX when I received a collection notice about non-federal student loan debts. They stated that they were acting as a collection agency on behalf of NCT even though they were attorneys as well. I asked for proof of the debts and received letters with NCT as owner and the amounts owed. XXXX was not listed as any entity, but had reported on my credit report as of XXXX XXXX after XXXX was removed in XXXX XXXX. The paperwork had NCT as the Plaintiff, but the address was XXXX XXXX XXXX, XXXX, MD, which XXXX & XXXX confirmed as XXXX, not NCT. I received a Summons XXXX from XXXX. XXXX had submitted an Affidavit that stated they were the custodian of records and could verify that all information in the lawsuit papers were correct from XXXX until present XXXX had a verification letter from XXXX that they were able to provide Affidavits on NCT accounts, but in checking the phone number for verification, was XXXX in the XXXX and the gentleman had no idea of what I was talking about and offered different number to contact about my account. I could n't afford a lawyer, but tried to defend the lawsuit. In XXXX XXXX, a summary judgment was entered in their favor and I was required to pay this debt, although I had argued about not owing the debt and they were not legally able to collect on a debt they did not own. When, researching the loans, I found that they were Serviced through AES until they defaulted in XXXX and claim paid in XXXX. I contacted them for proof of the debts and where they stand. After several months and a call to their XXXX, I received the Account Summary and final letter that all the non-federal loans serviced for NCT ( including XXXX XXXX ) had been paid in full through the Guarantor Default Claim program with XXXX XXXX XXXX XXXX ( XXXX ) in XXXX and XXXX of XXXX. NCT did not own the loans, nor should they be able to collect on them. I do n't understand how XXXX is in the middle of the debt collection as a debt collector and servicer who has hired other debt collectors to collect on loans that had been paid since XXXX
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03/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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XX/XX/XXXX, I XXXX from XXXX University with my XXXX degree. I became a XXXX in XX/XX/XXXX and started a new job as a XXXX that same month at a XXXX in South Dakota.
Since that time, I have been diligently attempting to payoff my Student Loans early, but continually have had difficulty working with FedLoan Servicing in this process. I have contacted FedLoan Servicing multiple times via phone and e-mail in regards to paying ahead and never get the same answer as to when and how to make these additional payments. I simply hear that by making additional payments, this can interfere with my direct debit. I feel as a graduate student who has the ability to pay above my monthly payment and is wanting to, that this service should be more accurate with their responses and more helpful. I have asked multiple times if I wanted to make additional payments ( outside of my direct debit ) when should I do this during the month. I have yet to receive the same answer twice from them. I have been told multiple times that this will effect my direct debit which I do not want to mess up.
I have also called regarding setting up direct debit and was told that once I apply for direct debit, I must then e-mail if I want my funds dispersed a specific way. I sent my e-mail on XXXX/XXXX/XXXX about how how I would like my funds dispersed and finally received a response on XXXX/XXXX/XXXX stating that this could be done and would apply to my XXXX/XXXX/XXXX payment due date. I checked my account on XXXX/XXXX/XXXX only to find it stating I was " delinquent. '' I called and the FedLoan Servicing representative stated that I was delinquent due to my payment being due on a Sunday and the payments do n't take place on weekends - I 'm not sure why I would be delinquent because of this. I also noted that my payment was not disbursed correctly, but did note the e-mail I received stated it may take a few days. It is now XXXX/XXXX/XXXX and my payment still has yet to be disbursed properly. In the meantime, I have yet to receive an answer as to how to make an additional payment without it interfering with my direct debit.
Today, I called XXXX/XXXX/XXXX to see why my payment has not been dispersed properly, went through my exact e-mail that was sent with the representative who stated the money was disbursed improperly due to how it the e-mail instructions were processed ; I am happy to share my e-mail with how clear my instructions were. As of now, I am on hold, waiting for the representative and my call is at 50 minutes and the problem has yet to be resolved ; I should be reimbursed for my time.
I feel it is very unfortunate that the USA is public about how high student debt is in our country, but does not discuss how difficult it is to make a payment. I am a highly educated student with a professional position and would like to work toward eliminating this debt as soon as possible and I would appreciate it if FedLoan Servicing would be able to answer my questions with trustworthy answers that do not fluctuate with the person answering. I also feel that a Federal servicing place like this one, should have an office staffed with employees capable of helping students. After all, many students who have just graduated from college have many other new adaptations to make and paying their student loans off should not be so difficult.
I find it interesting how the company is so helpful for those who ca n't pay their student loans as the company makes more money on interest. The company needs to learn how to work with people who are able and willing to pay ahead. The time I have spent trying to organize direct debit, explain how I would like my funds disbursed, and trying to get an answer on how to make additional payments has been ridiculous. Still no correct answer!
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04/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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Dear Consumer Financial Protection Bureau, I know that you are busy, but this important. My goal is pay off my AES/PHEAA student loans in full but I feel that AES/PHEAA is unjustly and illegally assessing defaulted borrowers completing rehabilitation programs with illegal fees and collections costs.
Let me explain. I have XXXX student loans with PHEAA and have just completed 10 months of rehabilitation. Based on my income in XX/XX/XXXX ( XXXX ), I consistently made XXXX-dollar monthly payments over 10 months.
At the start of my rehabilitation, I informed PHEAA that per the signed agreement, the collection cost charged should not be more than 16.5 percent ( please see attachment ).
I calculated that PHEAA was charging me over 18 percent collection costs, interest, and explained this to PHEAA both by email and in a letter explaining the error. Despite mailing and emailing PHEAA with this information over the course of 7 months, I never heard a response from my emails or letters.
Instead, over 10 months I have spoken with PHEAA representatives, who stated verbatim during recorded calls that I should not worry, since at the end of rehabilitation all collections costs ( over {$30000.00} ) would be immediately removed from my student loans.
On XX/XX/XXXX, deeply concerned about the lingering incorrect amount of student loans, I called PHEAA regarding the collection fees - ( XXXX - ID : XXXX ) who explained she could not help me with this but informed me that my student loan monthly bill would be over {$700.00} beginning XX/XX/XXXX.
Asking for further help, XXXX supervisor XXXX then explained AES did not have any information about collection costs or my students, although those costs bad been included in the cost of the current student loan balance.
XXXX then transferred me speak with XXXX, at PHEAA, AES 's parent company.
Representative XXXX at PHEAA could not explain collection costs and could find my record of my student loans. When I asked if she could provide me with an AES statement of my student loan balances, XXXX expressed she could not and that she had no information about my student collection costs either. When I informed XXXX records that that AES representatives had told me during my recorded calls that all collection costs would be waived, and noted the letters and emails I have sent to AES over the months, XXXX said she had no information and could not help me at all with anything regarding my PHEAA/AES student loans.
AES/PHEAA Call Records AES - XX/XX/XXXX XXXX MST - Representative XXXX - ID : XXXX - Transferred to Supervisor - Transferred to PHEAA - XXXX - No one could answer collection cost questions - No one could provide me with any bill or documentation of student loans - No one was willing to assist me with my questions AES- XX/XX/XXXX XXXX MST -Called about completing Loan rehabilitation successfully.
-Could not provide any information -Informed me I need to wait up to 30 days or more for information PHEAA - XX/XX/XXXX XXXX MST - Called about payments/ Informed that all collection cost waived after completing Rehabilitation ( * denotes Same occurred ) PHEAA - XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* PHEAA XXXX XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* PHEAA - XX/XX/XXXX XXXX MST* I ask that AES/PHEAA please remove all collection costs from my loans as stipulated during the calls and stipulation of the student loan rehabilitation process, and to please help me in providing repayment options.
I am grateful for the education I received and am honored to serve others.
Resounding thanks for your time in this matter. XXXX you always.
Respectfully, XXXX
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10/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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On XXXX/XXXX/2016 I received an email from My Fed Loan stating that XXXX XXXX XXXX notified My Fed Loan that I am enrolled in school and my loans have been taken out of repayment and put on an In-School Deferment. My loans had been in repayment leading up to XXXX/XXXX/2016. I called My Fed Loan I believe on XXXX or XXXX and asked why my loan had been taken out of repayment without my authorization. The phone rep stated that when you enroll in school your loans are switched out of repayment to deferment by a computer process. I stated that I did not authorize this account change and asked to have my account switched back to repayment. They told me they would send me a waiver that I can fill out to prevent un-authorized deferments from being entered in the future. I asked if there would be any penalty associated with this deferment being entered on my account and they said " no ''. I have checked the payment transaction log and found I was improperly assessed a penalty interest rate capitalization on XXXX in the amount of {$38.00}. I only discovered this recently as no notification is issued to the borrower that an interest capitalization took place and in conjunction I was told by the agent that there not be a penalty associated with the un-authorized account change. My Fed Loan gives borrowers a phone number to call named " XXXX at XXXX '' which is supposed to be an " independent '' oversight body. I contacted them to have the improper interest capitalization reversed as the account change leading to it was not authorized by me at any time. I spoke with XXXX XXXX twice about this issue on XXXX and XXXX. He was combative and objected to my complaints. I informed XXXX XXXX that the deferment account change was un-authorized. He told me My Fed Loan does n't need the authorization of the borrower to effect an account change. I informed him that if a penalty is assessed on the account for the change then it is incumbent upon My Fed Loan to receive authorization to alter my account. He defiantly stated " we do n't need your authorization ''. I asked why I was n't notified that there would be a penalty for this un-authorized account change and he stated My Fed Loan has no obligation to inform borrowers of an interest capitalization penalty from an un-authorized account change and has no obligation to give borrowers warning of the capitalization date in order to give borrowers a chance to pay down the interest to prevent it from capitalizing. This information is directly contradicted by the pdf I have from My Fed Loan that states " We will send you notification of any interest that accrues ( if applicable ) while your payments are postponed ''. No notice was issued of the interest or the capitalization date. XXXX XXXX further suggested " you go to the Supreme Court and get this changed ''. XXXX XXXX stated he would get back to me on XXXX and would continue his " review ''. He never called me back on this matter. The PDF evidence from Fed Loan I have indicates that the loan deferment was processed with a deferment period of XXXX to XXXX. The deferment is being back-dated to a period where it never existed on the account. The loan was in repayment on XXXX and XXXX ( the repayment auto-debit dates ). My Fed Loan is fraudulently back-dating a deferment on the account and then notifying the government my loan was in deferment from XXXX - XXXX when it reality the loan was n't as the deferment is false due to back-dating. The practice of back-dating a transaction for a period where the deferment never existed is fraud. XXXX firm back-dated trades that never existed My Fed Loan is using a back-dating scheme as well to keep borrower 's in repayment as long as possible by capitalizing interest further making it harder to repay the loan.
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11/04/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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Dear Sir or Madam : I am writing to dispute of a fraudulent account that was conducted on XX/XX/XXXX. Your records are showing that a loan in the amount of {$9000.00} was taken out on my behalf for educational purposes from XXXX XXXX, XXXX XXXX. I was sent a promissory note dated XX/XX/XXXX with a signature that is not mine. I have made multiple attempts contacting the Leander listed on this document providing detailed personal information including my social security number and date of birth, and no information was able to be obtained, speaking with different reps and managers who were unable to pull or retrieve any information regarding this alleged account. I have spoken with a number of different reps from your organization who have referred me to the same people who were also unable to resolve this matter. I was informed that funding for this account was sent to XXXX XXXX XXXX XXXX XXXX for educational payment. I have retrieved all documentation from this school and no payment was ever received from AES or XXXX, XXXX XXXX on my behalf.
This account has been listed on my records since XX/XX/XXXX with a promissory note dated XX/XX/XXXX. I have contacted my financial institution who has provided information regarding the only checked received and cashed sent by AES which did not reflect the above financial institution. This has caused such a hardship on my family and finances and has consumed a great amount of time proving that this account is not mine or authorized. I have never received any funds from XXXX XXXX personally nor have any funding sent on my behalf to any educational institution from the year XX/XX/XXXX. I have filed the requested paperwork and have included copies for your review.
I established an account with XXXX / XXXX through AES on XX/XX/XXXX for {$9000.00} which reflects on my original promissory note. Since XX/XX/XXXX, I have been a life learning student completing my degree in the XXXX as a XXXX. There have been on many occasions that this loan has been placed in deferment due to me being in school. I was recently informed that this loan was charged off as none payment, however, this loan should have never been charged off due to my in school deferment. I received a letter from XXXX stating this loan was sent to XXXX collection agency which have presented a negative report on my credit. I have also received a letter from your agency this loan was paid in full on XX/XX/XXXX. You have somehow charged the only account that I have signed and agreed to pay - off. This account needs to be reinstated or forgiven completed and removed from my credit report due to your mishandling..
Enclosed is a copy of my Identity Theft Report supporting my position, also enclosed is a copy of XXXX XXXX recent transactions, Financial Activity Summary report from XX/XX/XXXX listing XXXX and XXXX XXXX as lenders, collection letter sent from XXXX, Loan information from XX/XX/XXXX, Promissory notes dated XX/XX/XXXX and XX/XX/XXXX, Financial information regarding only payment received Notice to Furnishers issued by the Federal Trade Commission, which details your responsibilities under the Fair Credit Reporting Act as an information furnisher to CRAs. The Notice also specifies your responsibilities when you receive notice from a CRA, under section 605B of the Fair Credit Reporting Act, that information you provided to the CRA may be the result of identity theft. Those responsibilities include ceasing to provide the inaccurate information to any CRAs, and ensuring that you do not attempt to sell or transfer the fraudulent debts to another party for collection.
Please investigate this matter and send me a written explanation of your findings and actions.
Sincerely, Enclosures : Loan History, Financial Activity Summary
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07/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am a borrow that has followed all instructions in a timely fashion, desires to, and is able to make on time IBR payments. Despite this, my current loan holder 's unreasonable policies and inefficiency are preventing me from doing so.
Here 's the background information. In XXXX, several of my loans were held by Fedloan while the remainder were with XXXX. Recertification for the year starting in XXXX XXXX was sent ( on XXXX/XXXX/XXXX ) to both XXXX and Fedloan. On XXXX/XXXX/XXXX, XXXX confirmed approval of IBR payment in the amount of {$280.00} to begin on XXXX/XXXX/XXXX. Upon submitting documentation for PSL around XXXX XXXX, I was notified that my remaining Navient loans would automatically be transferred to Fedloan ( making Fedloan the holder of all my loans ).
This is where the problems began. On multiple occasions between XXXX and XXXX XXXX, I spoke with Fedloan representatives in response to several letters I received that stated I needed to complete recertification to remain on IBR. I was repeatedly told that my recertification information had been received but that it would not be processed until immediately prior to the XXXX statement. I also asked whether I should resubmit recertification due to my Navient loans being transferred and was told this was not necessary as XXXX would pass on all information. In XXXX XXXX, I received a statement for {$810.00} and was told that they had not received IBR recertification information from XXXX. Upon sending to Fedloan documents from XXXX confirming approval of IBR, I was told that because XXXX transferred the loans to Fedloan before my first recalculated IBR payment for the XXXX year, Fedloan was not obligated to this amount and I was therefore placed on the standard repayment plan. I questioned this process but also the amount of {$810.00} given that the XXXX calculator estimated standard payments of $ XXXX/mo ( depending on whether my spouses student loans were included in the estimate ), however, no one could address this discrepancy. When I asked to speak to a supervisor or third party that could address my complaint, I was told that there were no oversight agencies or personnel. They did say that they would leave a message for another FedLoan department to call me the next day at an agreed upon time, however, this call was never received and when I called to let them know I was waiting for this call, the person who answered was unable to appropriately direct me or answer my questions.
I 've since completed a second recertification for IBR ( REPAYE plan ). Confirmation that steps were being taken to transition to REPAYE was received from FedLoan ( on XXXX ) and I was told that I would be placed on administrative forbearance for 1 month during which time I would need to make XXXX {$5.00} payment after which the REPAYE payment plan would go into effect for the subsequent period. I made this {$5.00} payment on time for the month of XXXX and am now being told that I must remain on forbearance and make another {$5.00} payment for the month of XXXX because they did not process the payment plan change in time. Upwards of 8 months ( or longer as this has yet to be resolved ) to process an IBR recertification request seems unreasonable. As part of the PSL program, I am eager to make payments that will count towards the program, yet Fedloan seems to be unreasonably slow and provides inaccurate information that interferes with making reasonable payments. They denied the request I made today to expedite the change in payment plan stating that they had already sent out statements and were unable to make any changes in payment amount once that has occurred. I 'd like you to be aware of these irresponsible practices and any advice to remedy the situation would be welcomed.
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04/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I contacted Fed Loan Servicing regarding a late-payment notice I had received via email.This was unexpected as I had been making direct withdrawal payments for Direct subsidized loan ( XXXX university dept ) through their Public Service Loan Forgiveness Program ( I work for a XXXX XXXX XXXX XXXX ) since XX/XX/XXXX. I was informed by a FLS representative ( employee ID XXXX ) that a new loan I had taken on the previous year ( I had completed a XXXX through the XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX ) was not represented in that automatic payment. He also mentioned to me that in order to qualify for PSLF I needed to reapply for the program every year, even if my employer remained the same as in previous years. I explained that this was the first time I had been informed of this requirement, but I was assured that once my reapplication was approved, they would retroactively apply payments made in the intervening months towards the PSLF.
The FLS rep then suggested I apply for loan consolidation and income driven repayment so I would be able to make one easy and affordable payment each month. He showed me where to find and fill out the applications for IDP through studentloan.gov and loan consolidation services ( PHEAA ). He explained that once the applications have been submitted I would be notified in a few weeks via email that my new monthly payment had been calculated.
In the intervening weeks I successfully re-certified my employment as qualifying for PSLF, but was informed it would take a few additional weeks to determine how many remaining payments I would need to make before my loans were forgiven through PSLF.
Today I received a notice that I have made 0 qualifying PSLF payments over the last five years. I assumed this was a mistake and called FLS to inquire. I was then, for the first time, informed that since my loans were consolidated I had forfeited five years of qualifying PSLF payments and had to restart my 10 year repayment plan. This will cost me more than {$10000.00}. It was further explained that FLS had sent a " consolidation may impact forgiveness '' notice with this information to my FLS inbox in the weeks following I had submitted my application for consolidation, but that they did not email me directly. Every other notice from this inbox was also emailed to me directly, so I had no idea their was important information being sent to the FLS inbox, especially since the representative I spoke to never mentioned checking this inbox for important information.
I trusted the the FLS representative when he recommended loan consolidation, and since he knew I was in the PSLF program it is inconceivable why he wouldn't inform me I would be losing thousands of dollars by doing so. The FLS representative went on to inform me that my only recourse is to open a police report claiming identity theft and have my loans unconsolidated through the courts. The fact that an FLS representative suggested I lie to the police ( my identity has obviously not been stolen ) in order to re-qualify these last five years of payments shocked me and opened my eyes for the first time that I am dealing with an extremely corrupt organization.
The complexities and of these interdependent repayment, consolidation, forgiveness plans can not be overstated, and after spending more than an hour on the phone with FLS reps today I still don't understand what I signed up for an why. I was told consolidation was a simple way to repay my debt, which is all I've ever wanted to do. That said, I support my family on a non-profit salary, the PSLF program was ( and is ) essential to my family 's financial security moving forward, and now I simply have nowhere to turn. Please help.
confirmatory documentation available upon request
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05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been repaying my law school loans, which are serviced through Fed Loan Servicing, since I graduated in XXXX. I have been on the income-based repayment plan the whole time. I'm a XXXX XXXX in New York. Every year, I submit annual documentation to keep track of my 120 qualifying payments that I need for public service loan forgiveness. I also submit annually recertification paperwork for my income-driven repayment plan. In XX/XX/XXXX, I uploaded my IDR recertification paperwork to both XXXX ( which services my XXXX loans ) and Fed Loan Servicing. Fed Loan told me it was too early, and that I would need to resubmit in XX/XX/XXXX. So I did - I resubmitted everything on XX/XX/XXXX, following the instructions perfectly as to the required documentation as I always do.
I have never elected a paperless billing option for my student loans. Yesterday, I went to pay my student loan online ( which had been {$530.00} a month ) and saw that my monthly payment had ballooned to over {$1900.00} a month. I checked the website and got a confusing message where XXXX claimed they never received my annual IDR recertification paperwork, even though their website clearly demonstrated that I had submitted everything online on XX/XX/XXXX.
I called FedLoan servicing and after being transferred 3 times ( total time on phone : 30 minutes ), I was told that FedLoan denied my IDR recertification, claiming they needed my spouse 's tax return. FedLoan told me they had sent me a letter on XX/XX/XXXX asking for this paperwork. I was told it was sent to me via paperless inbox and NOT in the mail. I checked my paperless inbox and saw a letter on XX/XX/XXXX that denied my request, asking for my spouse 's tax return, and claiming if they didn't get it within " a couple of days '' my loan payment would go up.
I explained I never got this and that I never enrolled in paperless billing. I explained that I would upload my spouse 's most recent tax return immediately, and asked if FedLoan could immediately recalculate my payment to the correct IBR amount so that I could pay it. I was told no and given the option of either paying over {$1900.00} a month, or placing my account in forbearance until FedLoan recalculates my monthly payment.
Placing my account into forbearance means that even if I pay what I *should* owe as my IBR monthly payment, this will not count toward my 120 qualifying payments needed for Public Service Loan forgiveness . It also means that the interest will capitalize during the period my loans are in forbearance due to no fault of my own. FedLoan constantly forces students into forbearance for often months at a time while it recalculates our IBR payments. It's a deliberate scam and is unconscionable - they are making it impossible for those of us in public service to make our 120 qualifying payments for loan forgiveness.
I uploaded my husband 's most recent tax return yesterday, and today their website indicates I can expect a " follow-up email '' by XX/XX/XXXX. There is no reason why this should take this long, and they shouldn't be emailing me when I am not enrolled in paperless billing!
In addition, because I am on IBR and my husband and I file our taxes separately, they *do not need my husband 's tax return* because IBR does not consider the income of a a borrower 's spouse in calculating the borrower 's monthly payment where both individuals file their taxes separately.
The instructions in the annual IDR recertification form did not indicate that I needed to provide my spouse 's most recent tax return. FedLoan then waited six weeks to send a letter electronically to me ( instead of via mail as I request ) that I did not see until yesterday, only giving me " a couple of days '' to provide unnecessary paperwork.
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07/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
In XX/XX/XXXX my loans were transferred to XXXX from XXXX because I signed up for the Public Service Loan Forgiveness Program as a XXXX XXXX. In XXXX they notified me that my monthly payment would be over {$850.00} which I can not afford ( I was always paid ahead on XXXX and never had such a high payment, but that started over with XXXX ). I switched to the PAYE program in XXXX and request a reduced payment forbearance ( {$5.00} ) for XXXX. They sent a letter stating they would send a bill for {$5.00} but NOT to pay the {$5.00} until I received the bill. I waited and waited. Twice I called XXXX to see where my bill was but they insisted that I should NOT pay the {$5.00} until I get the bill otherwise it would go towards my balance and not towards the change in payment plans. I never received the bill. I have screenshots and proof that I never received the bill. Eventually, on a third attempt to contact XXXX to ask where the bill was, the customer service rep I spoke with said my bill was overdue and I was disapproved for the PAYE because I was late paying the bill and would now go back on full standard payment schedule. I protested and they said they would resubmit the payment plan request. However, because I was " late '' paying the bill, I could not afford the XXXX bill of {$850.00} so I had to request a forbearance again. After this forbearance ended, XXXX capitalized my interest in the amount of {$720.00} on XX/XX/XXXX. I again protested that it was the fault of XXXX that I was late paying my bill and thus forced to request a forbearance. The manager I spoke with that day agreed and submitted a request to the U.S. Department of Education to reverse the interest capitalization. The request was submitted XX/XX/XXXX. It was approved XX/XX/XXXX. Several customer service reps I spoke with all acknowledged the approval. I have it in writing that they acknowledged it. First I was told that it would take 30 days to show on my account. After 30 days and no change, I called again. Then I was told it would actually take 90 days to reflect on my account. After 90 days I called again. Then I was told that they could see the approved reversal in the system but that there must be an issue causing it not to reflect on the account. We are now in XX/XX/XXXX. The person that day told me it would take about 72 hours to reflect on my account and that she would call me back in a week. A week goes by with no call. I call again and was told that if someone said they would call me back that I should wait until I get a call back. After another week and some change I called on XX/XX/XXXX. At this point, the woman on the phone told me that a review was completed on XX/XX/XXXX and that my request to reverse the interest capitalization was denied. After being told several times by customer service representatives since XXXX that the request was approved and will be reversed soon, that it was a matter of time or a matter of a technical glitch, I was being told completely opposite information that it was denied. I never at any point received correspondence or an explanation about the request, the decision, what to expect, or what the next steps were throughout this entire process and all correspondence on the issue was initiated by me. Every month that the interest capitalization is not reversed despite it's approval, I gain interest on a principal amount that is inaccurate due to the XXXX system never sending me a bill in XXXX. It has been 5 months now which means the {$720.00} has accrued {$180.00} in interest and will continue to collect interest until it is resolved. The lack of communication and random unexplained sudden denial of a process that was approved back in XXXX is unfair, inaccurate, and quite frankly is just pure theft.
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02/10/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
Older American |
First Issue, we are filing a despute against National Collegiate Trust ( NCT ), represented by American Education Services ( AES ). NCT through ( AES ) have given as an ultimatum to settle our private student loan per email sent to us today, dated XXXX/XXXX/XXXX. If we fail to settle, NCT will bring our account to an outside collection agency. We are objecting to this demand, because this Loan sequence # XXXX, Private student loan, disbursed in XXXX/XXXX/XXXX, serviced by AES have been overpaid since 5 years ago up to the present date. Because our payment to the other XXXX ( XXXX ) private student loans was credited and recorded only to this Loan sequence # XXXX, for National Collegiate Trust, Student Loan, disbursed in XXXX/XXXX/XXXX. We specifically classified our payment to each individual loan, check remittance through direct debit from our XXXX bank checking account. We have communicated this problem to AES but " AES said, we recorded your payment to loan disbursed in XXXX/XXXX/XXXX, it does not matter where we record, because you have a loan. '' As a result of this mixed-up of recording, this loan seq. # XXXX became overpaid, while the XXXX ( XXXX ) other private student loans went on default, delinquent and was sold to collection agencies. Loan Seq. # XXXX, is in Court case in XXXX XXXX CA, by XXXX collection agency. Although, this loan was in court, we are consistently paying loan seq # XXXX, for {$150.00} every month. We are paying {$150.00} every month, for Loan sequence # XXXX, to National Collegiate Trust- even if this is overpaid since 5 years ago up to now. We are also paying Loan sequence # XXXX, to XXXX- Private student loan, through XXXX , for {$150.00} a month. We are paying loan sequence # XXXX, for {$150.00} to XXXX ( we have Internal Revenue Service problem with this XXXX student loan ). We are paying $ XXXX/month to XXXX-this loan was recently acquired by AES in XX/XX/XXXX, because XXXX office, close business in XX/XX/XXXX.
Second despute, why is National Collegiate Trust, not agreeable with our payment of {$150.00}, when our current loan payable to National Collegiate as of this writing is {$27000.00} only half of the amount of our current private student loan payable to XXXX of {$47000.00} and XXXX Bank, {$48000.00}, we paying the same amount of {$150.00} to each loan. When in fact, National Collegiate Trust, has already received advanced payment monies, that should have been paid to our other XXXX ( XXXX ) student loans, that AES had serviced in XXXX. We could have avoided these humungous problems with our student loans, had AES properly recorded our payment to each individual student loan.
Third dispute, we are in financial hardship that we are unable to meet our basic needs, and we are already using our food money to pay for our private education loans. We can not afford to pay National Collegiate Trust, the amount of $ XXXX/month, but only {$150.00} because of this balance, NCT has already added a lot of interest and has already given us a warning to bring this private student seq # XXXX, loan disbursed in XXXX/XXXX/XXXX out of AES, to an outside collection agency. We would like to request that NCT accept and allow us to continue paying the amount of {$150.00}, and waive the interest that have already accrued to the {$310.00} bill since XX/XX/XXXX, and since they already received previous monies/payment that should have not been paid to NCT but to other banks. We believe our payment to NCT of {$150.00} is already fair as we are comparing our payment with other collection agency, with XXXX, with whom we have much bigger student loan, but our payment of {$150.00} is gladly accepted. As well as XXXX Bank, we have much more bigger student loan of {$48000.00}, than NCT with {$27000.00}.
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08/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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The past two years with Fedloan Servicing have been a nightmare. I am enrolled in the PSLF program and I have regularly provided updated Employment Certification forms. I have worked for a XXXX XXXX or XXXX XXXX since leaving school in XX/XX/XXXX. I have made payments diligently, sometimes up to {$1300.00} a month. In XX/XX/XXXX I was informed by the University XXXX XXXX that one of my loans, {$2000.00}, was in collections. I was confused and upset because I had never heard about it and all of my loans are lumped together under Fedloan. I contacted Fedloan, and they quickly and efficiently informed me that they would correct the error and add the loan to the rest of them, no problem, no more collections. I happily accepted. Shortly thereafter, I received notification that all of my prior payments under PSLF had been erased because I had restarted all of my loans during a consolidation. This was news to me, and I was devastated. Five years of qualifying payments down the drain. Almost half way to my 120. So I started over. It reshaped my entire career path and all of my future plans. Everything set back 10 years instead of just on hold for 5 more. Then this spring I received the annual notice that it was time to recertify my IDR plan. So I promptly submitted my tax return and pay stubs. Then waited. I was told that my documentation was incomplete. So I resubmitted it. I mailed it and faxed it, just to be safe. Then I waited. I kept making payments. Then I was told that my IDR was denied and I was on a standard repayment plan. I was in shock. I called. I emailed. I cried. I explained OVER and OVER that a standard repayment was more than my paycheck. Then they told me that I had made a mistake on my IDR form, I had requested to be put on a different type of repayment plan, so this whole thing was my fault. ( I had n't, I did n't. ) So I submitted the form again. By now it was four months into a process that should have taken a day. I kept making payments. Finally, during yet another phone call with a Fedloan representative, she exclaimed in surprise, " You submitted this recertification and it went through months ago! '' I perked up. She was right. I had. So why do I have a delinquent account with an enormous payment owing??? She assured me that " the system '' would catch up, that I had done everything I needed to do, and that all would be well. Sure enough, the next morning I got an email saying that my IDR had been processed and my new monthly payment was {$140.00}. Great! Ok! Except the delinquency did n't drop off. It 's still there. It 's almost XX/XX/XXXX, so this has been going on for over 6 months, on a process that has to be completed annually. I have called 4 times in the past 3 weeks, because I 'm getting ominous calls and emails about how my account is overdue and delinquent. Each time I am assured that it 's " just going to take another week or so '' for " them '' to finish my review. No one will tell me who " them '' is, or why I needed a " review, '' nor will they let me speak to " them. '' They assure me that this wo n't impact my credit score or PSLF. They assure me that the overdue amount will drop off and my account will show a forbearance during the time the recertification was being processed. But I was n't in forbearance. I kept making monthly payments. So that 's 6 more months of payments that wo n't count toward PSLF. All because ... ..I actually have no idea. And yet here I sit with a giant delinquency on an account that I 'm current on and have been for over 6 years now. Getting harassing calls and emails. Back at zero on my PSLF payments. I 'm distraught. And no amount of time taken away from my job sitting on the phone, or writing emails, or faxing documents, seems to do any good.
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08/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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This is the letter I sent to the XXXX XXXX center outlining the details of my complaint : XXXX XXXX Dispute Center : I am a consumer with a clean repayment history over 14 years of repayment on student loans both XXXX and XXXX since initial disbursement in XXXX.
Account # XXXX In XX/XX/XXXX I re-financed my student loan to a private lender to save on my interest rate. In XX/XX/XXXX my XXXX was paid in full by XXXX XXXX.
During the interim as the bank paid out and you ( XXXX XXXX XXXX ) received and credited the payment, I continued to make my payments diligently. As a result, I accrued a credit of {$2700.00}, due to XXXX XXXX over paying the balance on my account.
I was told it would take 30-60 days for this reimbursement to be credited back to XXXX XXXX.
At 3 months ( I waited 90 days to allow reasonable time for processing ) when I had not seen the credit go though, I called XXXX XXXX to inquire. At this time I found out the reimbursement had not even been initiated ( XX/XX/XXXX ) leaving the representative I spoke with confused as to why it was taking so long. He told me if I did not hear anything in 5-7 business days to call back. Because I am an extremely busy professional and my time is valuable I did not have a chance to call back right away. But I have overall spent at least 3 calls with wait times to XXXX XXXX as well as checking with my new loan servicer on a quick and helpful phone call to them to make sure the reimbursement was in fact not received. The representative at my new loan servicing center was shocked to see the reimbursement had not gone through noting we generally would have received it by now. This is further evidence XXXX XXXX did not process my refund in a timely manner.
MY DILIGENCE.
On XX/XX/XXXX, I spoke with a very helpful XXXX ID # XXXX who took a lot of time researching the refund and didnt seem to have clear records so I had to tell her the situation, but she was able to see that the refund had been initiated on XX/XX/XXXX and should be to XXXX XXXX in ANOTHER 30 days. She tried to deter me by stating there was no way they could authorize and additional refund and when I asked to speak with someone who could she put me through to XXXX at ID # XXXX, XXXX was unfriendly and unhelpful and a brick wall for answers, she told me to write a letter.
After hours spent on the phone, months of waiting I am asking that you REVIEW MY ACCOUNT, I believe there was negligence on XXXX part on not issuing my refund in a TIMELY manner, costing me at LEAST ( I rounded down my conservative estimate ) {$130.00} of added cost paying interest on money I had already paid to XXXX XXXX and money I had already paid interest on.
MY REQUEST An additional amount of {$130.00} be issued ( via the same route the {$2700.00} was issued ) to XXXX XXXX to decrease the principle loan amount as owed to me due to XXXX XXXX delay in timely reimbursement.
If I had delayed a payment to XXXX XXXX for 2-4 months I would have been charged significantly more than this in fees and finance charges. I am NOT asking for compensation for my time nor the amount of income XXXX XXXX likely made on that money over the 6 months my refund was delayed.
SUMMARY I have had an exemplary repayment history and I request that you reward my diligence by admitting your error in untimely processing of the refund of over payment and providing restitution to correct this error. I believe this request is reasonable and fair.
This letter has been copied and submitted to Oregon State Representatives and the XXXX XXXX XXXX
I expect this {$130.00} refund be issued and Credited to XXXX XXXX in an efficient, timely and reasonable manner.
Thank you for your time and consideration.
XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX
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10/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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I have XXXX payments which I understand can be time consuming due to the nature of the source of the money. However I have had several instances where the payments have been significantly delayed and a customer service rep raise his voice when I was just trying to understand the delay and how I can assist get the payment to move along.
Instance # 1 : I initiated an XXXX payment XX/XX/18 and XXXX XXXX accepted the payment on XX/XX/18. The funds were sent to XXXX XXXX on XX/XX/18. I have confirmed with XXXX that I have the correct dates. I gave it two weeks and the funds still had not posted. I called periodically and was always told to be patient. After a month the payment still had not posted and I would call weekly and was told several different inconsistent information, including the payment can take another 30 days or 60 days or that the payment had already posted but I can't see it yet. We were hitting XX/XX/XXXX and still the payment was not there. I reached out to XXXX and they suggested I request a trace check of the payment. The customer service rep I spoke to constantly confused herself with other payments and I provided her everything XXXX gave me. It got to the point that I would schedule a day every week to speak to customer service. The payment finally posted in XX/XX/XXXX with a back date of XX/XX/XXXX. A 90 day delay.
Instance # 2 : I am no longer on {$0.00} payment plan because I got married and my husband makes significantly more than I do. I was hoping to use my XXXXXXXX funds to make payments that otherwise can not afford on my own ( my husband has his own loan and other expenses ). I initiated a payment due on XX/XX/18 through XXXX on XX/XX/18 and it was accepted by XXXX XXXX on XX/XX/18. The funds were sent to XXXX on XX/XX/18. The payment has yet to post. I keep getting delinquency notices and when I call, I keep being told that I need to be patient or that the payment will post within a week. Again I call on a weekly basis. I am also in Public Service loan forgiveness where a late payment can have an affect on your 120 required payments. On XX/XX/18 I requested to speak to PSLF rep about the " late '' payment and what affect it will have on me. Again the customer service rep ( XXXX ) would confuse himself about payment and would tell me conflicting or contradictory statements about when the payment would post and what affect it would have on my PSLF. He eventually raised his voice on the phone, I explained that I was just trying to understand how to speed up the XXXX payment process and what affect it would have on my PSLF. He got so flustered that I ended the call without no resolution. It was one of the worst customer services experiences I have had. Note I never once raised my voice at him. I have also been told that the payment was held due to XXXX asking for it to post on a separate date. I reached out to XXXX and they said they never told XXXX to delay payment.
I call constantly because of the delinquency notices, the significant delays and the arbitrary dates expected post of the payment ( i.e. Tomorrow, 24 hours, one week, 30 days 60 days ). I don't understand how they start the countdown for how long the payment will take. Does it start from the day I request the payment? From the day the payment is processed? From the day the payments are received? XXXX XXXX is the verge of affecting my credit score negatively. I work closely with a credit bureau for work and was told that these delinquency notices can adversely affect my credit score regardless of whether or not XXXX reports it. I also requested a letter form XXXX explaining that the delinquencies are not a result of my negligence but from a processing issue on their end. That issue has not been resolved at all.
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03/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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On XX/XX/2014 I completed and submitted the employment certification program for the Public Service Loan Forgiveness ( PSLF ) program. My understanding was that completing and submitting the form would result in a determination on my eligibility for the PSLF program.
I received a letter dated XX/XX/2014 from Pennsylvania Higher Education Assistance Agency ( PHEAA ) dba FedLoan Servicing indicating that " Your employment status qualifies you for participation in the PSLF Program for the certified employment time period ( s ) provided above. '' Additionally, the letter stated all of my U.S. Dept. of Education loans would be transferred to FedLoan which would allow me to " closely track ... progress toward eligibility for forgiveness. '' This led me to reasonably believe that I had met the eligibility of the program and that previous and subsequent payments would be reviewed and eligible for the PSLF program.
I received four separate but nearly-identical letters dated XX/XX/2014 from FedLoan Servicing. Each letter had different loans listed. The letters stated my XXXX federal loans had been transferred from my existing servicers to FedLoan. I received two letters dated XX/XX/2014 from FedLoan indicating " eligibility for public service loan forgiveness ''. These letters indicated my payments were successful in counting towards the PSLF payments. However, these letters included eligibility information for XXXX of my loans. I received no letter or any information regarding the eligibility of the XXXX other loans. Because all my loans were transferred and I had received a blanket statement that my loans were eligible in a previous letter, I assumed that the third letter that listed my XXXX other loans had been lost in the mail.
The minimal and/or unclear instructions on the PSLF employment certification form, the letters from FedLoan, the confusion of my loans being transferred, and the list of all my loans across all three transfer letters indicated to me that I had completed the PSLF process and my PSLF eligibility had been approved for all loans.
Subsequently, I have submitted several PSLF employment eligibility forms to ensure my payments were counted during my continued public service employment. I received confirmation letters each time. However, each confirmation letter listed my loans in confusing terminology and numbers, some of which appeared to be proprietary to FedLoan. This made it difficult for me to ascertain which loans were being certified and which loans I actually had with FedLoan servicing when compared to the NDLS database. During each recertification period I assumed that each of my payments were going towards the PSLF program requirement of 120 on-time, qualifying payments for each of my XXXX loans.
However, I recently received a paper bill that looked different from previous bills. Upon contacting XXXX, I was told that the paper bills had been updated with new information. Part of the new information now showed PSLF determination and qualifying payment count listed by loan. I was surprised to learn that XXXX of my loans were listed as NOT ELIGIBLE for the PSLF program. This was a shock. This was the first and only communication where FedLoan Servicing had provided explicit determination information regarding the eligibility of each of my loans on a single form and the first time that FedLoan Servicing had communicated to me that XXXX of my loans were ineligible for the program. Payments I have made on the ineligible loans that I thought were eligible for the PSLF program number at least 54. This is approximately 5 years of payments and thousands of dollars that I recently learned are not eligible for the PSLF program.
Please see attached for supporting documentation. Thank you
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10/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
Good afternoon. My name is XXXX XXXX and I am a XXXX XXXX veteran. My wife and I have been married for 7 years and have XXXX children, XXXX and XXXX, ages XXXX and XXXX. XXXX has XXXX and, as result, we XXXX our children to protect her from the many XXXX she is prone to in public environments. My wife used to XXXX but is now a full-time XXXX mommy. As result, I am the sole income earner of our household. Following my XXXX from the United States XXXX, as a XXXX and XXXX, I went to school to earn my XXXX with my G.I. Bill and then continued onward to a XXXX XXXX XXXX in XXXX XXXX to establish an education more applicable to my chosen career field. I found myself immersed in learning and desired to push further and work towards my XXXX in XXXX. The college advised that I had enough remaining loan to complete this degree, however, about 60 % through the program they advised I had reached my student loan ceiling. As result, I was forced to exit my graduate education and make something of myself. I have now served 2 years in Public Service to the State of Ohio and 5 more years to the US Government.
I would like to discuss a matter that would have great negative implications for my family and I as result of a simply checking a box without realizing it. As the sole income earner for my family, I have been working toward earning forgiveness of my Federal Student Loans via the Public Safety Loan Forgiveness ( PSLF ) program. In this program, if you make 10 years of continuous qualifying payments towards your Federal Loan balance, while employed in a qualifying public service, your loans are forgiven. I was 6 years into this program before this checked box erased all of these qualifying payments.
On XXXX XXXX, 2016, my loan servicer, FedLoan Servicing, mailed me a notice that I was due for the annual re-certification of my Income-Based Repayment Plan. They advised, " We must receive your application by XXXX/XXXX/2016. If we do not receive your application within 10 days of this date, payment will increase to {$1800.00}, first due on XXXX/XXXX/2016. Re-certify electronically at StudentLoans.gov. '' On XXXX XXXX, 2016, I logged into StudentLoans.gov to re-certify electronically as directed. However, I noticed that a new repayment plan ( pay as you earn ) was now available that afforded even lower payments and applied for that one instead of the current one. I have done this before, as it satisfies the re-certification process, only changing the payment plan.
On XXXX XXXX, 2016, I returned from a XXXX vacation and collected my mail from an overstuffed box. The following day, as I sorted through my mail, I opened a notice from Fed Loan Servicing advising that I had successfully consolidated my loans and the past 5-6 years of qualifying Public Service Loan Forgiveness ( PSLF ) payments have been erased as result.
I did not knowingly request a loan consolidation ; I only completed my annual re-certification under a new repayment plan that offered lower payments. As I did not knowingly make this request, I feel it would be fair and right to reverse this consolidation and/or allow my 5-6 years of previously made PSLF qualifying payments to continue to count towards my Loan Forgiveness.
I have detailed records of contacts I have made to my servicer, FedLoan Servicing, the Department of Education, and their Ombudsman. They have all advised that there is absolutely no cancelling, changing, or reversing a consolidation after 10 days. Furthermore, they advise that all of my qualifying PSLF payments are now forfeited and that this is also irreversible. The Department of Education initially advised I had 30 days to cancel, which I was within, but then their Ombudsman said this was not true.
Please help. Thank
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10/19/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hi Good Afternoon, I am trying to bring attention to a current issue that I am having that I know is effecting many other people also. I am hoping you would be able to help with this matter, as I am currently being told that legally I ca n't do anything about it.
. In 2008 I took out a private student loan through XXXX. Since graduating from school I have been making these loan payments faithfully for the last 3-4 years. Since receiving this loan, the loan has been sold to the new loan servicer which is XXXX XXXX XXXX. In XXXX I had to relocate back to NY and had to suddenly leave me job. I contacted AES immediately to inform them that my income has changed as I was not employed at the time. AES ( who XXXX owns the loan, but AES is the loan servicer ) told me I am not eligible to push my payments off, or have a forbearance. They told me at best I could apply for a long term repayment option. I spoke with six different people that day because I was dumbfounded that they were telling me I had no options to pay any less than 75 or 38 dollars a month, when my income was XXXX. I knew this would negatively effect my credit score and AES was telling me this was my only option. I then asked them to send me an application for the long term repayment option. They informed me that a request was placed to be mailed an application. I called back 10 business days later and informed them that I did not receive the application. They told me they would mail out another application. Same thing, I called back 10 business days later. Only this time they told me because I have paperless inbox that the application was sent there. I went into the inbox and got the application printed. I faxed it back over that day. I called the next day to confirm they received my application. They told me it take ten days to process. I called back 10 days later, and was told they did not receive the fax. Fast forward it is not the beginning of XXXX and I ca n't get anyone to help me!
Finally I placed a complaint with the Consumer Financial Protection Bureau. I was then contacted by a consumer relations analyst with AES. She informed me that if I am approved for the long term payment option then they will rectify negative reporting on my credit report. I then faxed over the information again. I then received a letter stating they needed student loan documentation. I faxed it two times with a confirmation letter, and both times it took another 10 business days ( each time ) to tell me they did not receive this information. I then contacted the analyst to voice my frustration with the process. I got her email address to scan in the documentation this time. Finally they received my documentation. Several business days later I received a letter stating they denied my request due to being 90 days past due on my loan, and because I did not have an income ( which I told them back in XXXX ). So after four months of contacting AES and stating that I do not have income to pay for the loan, I am being told too bad. This company is the worst! The customer service is the worst! and I do n't find this acceptable to treat people this way. Nor do I feel that this is ethical to refuse to offer people choices and openly tell you that if you do not pay this loan, then we will ruin your credit.
I finally am working again, and just paid off my loan. I contacted AES once more to see if they would rectify the negative credit reporting now that I have paid the loan up to date, and I was told no. I would really like any kind of help in this matter. If you google AES- American Education Services you will find hundreds of complaints similar to mine.
Please contact me by email or phone. My email is XXXX and phone number is XXXX.
Thank you, XXXX XXXX
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11/02/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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This is in relation to an already submitted request, [ Case number : XXXX ].
I noticed that the interest I was charged this month was severely decreased to XXXX.
XX/XX/XXXX, I made a payment two payments : one of {$830.00} - {$210.00} went to interest and {$610.00} went to the principal - and one of {$500.00} -- half went to the principal and half went to interest. I included past payment history for you to see the extremely high amounts of interest I was paying even though I have a good credit score, pay on time, and am way ahead of payments -- no payment is due at this time, but I continue to make monthly payments. I can provide this information in a different format if that is easier for you.
I would like to request that past payments on this account be reviewed to ensure that the same fair interest rate that I received XX/XX/XXXX applies. Again, I have good credit, make payments monthly, and am way ahead of my payments as no money is due from me at this time. I am saving for a home and I think I should not have to pay crazy high interest rates while I 'm paying my loans back responsibly.
Thanks for all your help!
Loan DetailsPayment Date Payment Type Amount Balance ActionXX/XX/XXXX Borrower Payment {$500.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$430.00} {$63.00} $ XXXXXX/XX/XXXX XXXX {$430.00} {$63.00} $ 0.00XX/XX/XXXX Borrower Payment {$830.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$610.00} {$210.00} $ XXXXXX/XX/XXXX ALPLN {$610.00} {$210.00} $ XXXXXX/XX/XXXX Borrower Payment {$500.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$290.00} {$200.00} $ XXXXXX/XX/XXXX XXXX {$290.00} {$200.00} $ XXXXXX/XX/XXXX Borrower Payment {$500.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$100.00} {$390.00} $ XXXXXXXX XXXX {$100.00} {$390.00} $ XXXXXX/XX/XXXX Borrower Payment {$260.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$0.00} {$260.00} $ XXXXXX/XX/XXXX XXXX {$0.00} {$260.00} $ XXXXXX/XX/XXXX Borrower Payment {$500.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$200.00} {$290.00} $ XXXXXX/XX/XXXX XXXX {$200.00} {$290.00} $ XXXXXX/XX/XXXX Borrower Payment {$500.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$140.00} {$350.00} $ XXXXXX/XX/XXXX XXXX {$140.00} {$350.00} $ XXXXXX/XX/XXXX Borrower Payment {$3700.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$3500.00} {$230.00} $ XXXXXX/XX/XXXX XXXX {$3500.00} {$230.00} $ XXXXXX/XX/XXXX Borrower Payment {$500.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$210.00} {$280.00} $ XXXXXX/XX/XXXX XXXX {$210.00} {$280.00} $ XXXXXX/XX/XXXX Borrower Payment {$370.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$60.00} {$310.00} $ XXXXXX/XX/XXXX XXXX {$60.00} {$310.00} $ XXXX Borrower Payment {$370.00} XXXX XXXX payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$60.00} {$310.00} $ XXXXXX/XX/XXXX XXXX {$60.00} {$310.00} $ XXXX Borrower Payment {$370.00} $ XXXXThis payment was applied to the following loans : Disb. Date Loan Type Principal Interest Late FeeTotals : {$69.00} {$300.00} {$0.00}
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01/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I am a student who has been attending college since XXXX. Currently I am enrolled with XXXX XXXX University. Before that I was attending XXXX XXXX and XXXX on XXXX with a XXXX. I started classes at XXXX XXXX University on XXXX of XXXX and enrolled in XXXX of XXXX for My XXXX. I will graduate this summer. During the enrollment process, I noticed that there was a 90 day late payment for student loans reporting on my credit report. I was very confused and shocked as to why I was being reported late when I had never received a bill. That's when I decided to call XXXX XXXX XXXX to figure out what was happening.
When I called XXXX XXXX, I asked a lot of questions. I was wondering why they never sent me a bill but instead decided to report me late on payments. They couldn't answer any questions and didn't seem to know what was going on. I was asked to provide copies of my credit report so they could investigate the situation and clear up any mess or confusion. I went ahead and did as was asked. The issue was that XXXX XXXX never seemed to ever receive the documents. They would ask me to fax it and e-mail it several times over a period of 2 months. Nothing ever came of it. After months of frustration I began asking a lot more questions that XXXX XXXX never seemed to have an answer to.
XXXX XXXX kept saying that they never received any of my paperwork but then would tell me that they had notified me about the bills due. I asked them how they provided me these notices and was informed that they sent them to my XXXX paperless inbox. I didn't have a XXXX paperless inbox ... In fact, I didn't even create one until several months after the 90 day late payments were on my report. In other words, they never billed me or were trying to bill me to an account that didn't exist. I notified them of this fact but XXXX XXXX didn't seem to care.
For month 's I tried to get them to prove to me that I was billed or notified about this account. They never called me, never sent me any notices in the mail, and they never even billed me electronically or by e-mail. I even have proof. I took a picture of all the e-mails I've received at XXXX account and the oldest notification of any kind is on XXXX of XXXX. They don't even have any bills either. These are just account related documents. THERE IS NO BILL WHATSOEVER IN THE ENTIRE HISTORY OF MY ACCOUNT! How could be late on something I was never billed for. and since I am a student, why do I have to pay on my student loan since I am still attending school?
This is totally unfair and is detrimental to my credit. I will be attempting to buy a home as soon as I finish my XXXX program this year and those late payments are a hindrance which will not get me the best loan possible. This means thousands of dollars over the life of a 30 year mortgage. It also means higher interest rates on many other types of credit I will need to obtain over the next 5+ years.
I even attempted to hire a consumer advocate to deal with this on my behalf since I was not getting anywhere with XXXX XXXX. My advocate spoke with them on several occasions during the last 6 months and he has been given the run around as well. They tell him that they have sent e-mails to me on XX/XX/XXXX through XXXX of XXXX. But as stated before, I didn't even have an account for them to send an e-mail to. I even have proof. I am uploading an e-mail I received dated XX/XX/XXXX of XXXX informing me that I should open Account Access so I can get open up account access.
I really need assistance in getting XXXX XXXX to remove that 90 day late payment from my credit report. I was never late, they never billed me, and there was no way for me to know that I owed money especially since I am still a student.
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03/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
XX/XX/XXXX Dear Consumer Financial Protection Bureau, My name is XXXX XXXX XXXX and I am a Federal Student Loan borrower with FedLoan Servicing. I want to share my story with you prior to asking for your assistance.
I am XXXX and my family is from XXXX. Our ancestors are from XXXX, however, we are not XXXX. My father and the men in his family were guerilla fighters for the XXXX during the XXXX war in XXXX. After the XXXX war, my family lived in a refugee camp in XXXX. My family resettled in XXXX as refugees because at the time my father was married to my mother and two other women. I was born in XXXX along with many other siblings. In total, my father has XXXX children. In XXXX, when I was XXXX years old my family visited California and we never went back to XXXX. My parents soon divorced due to years of XXXX XXXX and in XXXX, we relocated to Colorado. In XXXX, through countless court dates we were granted legal residency. Never in a million years did I dare dream of going to college because I was told, teachers after teachers, that if my mother did not save {$25000.00} or more, I could never afford a higher education. Thus, in XXXX, immediately after I graduated high school, I started working to help my mother and siblings. At the time, I worked at a medical company assembling medical parts with XXXX women and men, all my mothers age, and none of them spoke English. One day, an older XXXX woman asked me why I was competing with them instead of in college. True and embarrassed, I returned home and blindly applied to a local college. I was accepted and thus, I chased the American dream and went on to receive my XXXX XXXX in XXXX XXXX in XXXX. Of XXXX siblings, as a middle child, I was the first in my family to obtain a XXXX XXXX. Since then I have committed my life to giving back to my community. From XXXX to XXXX, I worked as a XXXX XXXX and then supervisor in XXXX XXXX XXXX. In XXXX, I transitioned into non-profit work and now as a XXXX XXXX XXXX XXXX, I investigate XXXX misconduct for the US XXXX and XXXX XXXX.
After I graduated from graduate school in XXXX, I was aware of student loans. Concerned I was unable to make the monthly payment, I called FedLoan Servicing for support and advice and was told to put my loans in forbearance. At the time, I was making approximately {$35000.00} a year and if I was provided accurate information, my payment would have been {$0.00}. Sometime in late XXXX to early XXXX, I called FedLoan Servicing again and unbeknownst to me I consolidated my loans at the time. My monthly payments were {$0.00}, however, I don't ever recall this information. In XX/XX/XXXX, I purchased my home and was told by my lender to call FedLoan Servicing to place my monthly payments in forbearance. I called FedLoan Servicing and informed them of what my lender said and instead of FedLoan Servicing advising me that my monthly payments were {$0.00}, FedLoan Servicing simply put my loans in forbearance. In XX/XX/XXXX, I finally called FedLoan Servicing to start paying my student loans.
I am disappointed that FedLoan Servicing did not provide accurate information to me and help me understand my loans, to include my monthly payments of {$0.00}. Most recently in XXXX, after reviewing my PSLF eligible payments, I realized that from XX/XX/XXXX to XX/XX/XXXX, my monthly payments to FedLoan Servicing was {$0.00}, and counted toward PSLF eligible payments.
I contacted FedLoan Servicing in XX/XX/XXXX, and disputed the above specific ineligible payments and FedLoan Servicing never responded. I am asking you to contact FedLoan Servicing and get FedLoan Servicing to fix the payments that should have been fixed and counted toward my PSLF eligible payments.
Sincerely, XXXX XXXX XXXX
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10/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I was recently the victim of an unfortunate situation involving XXXX, FedLoanServicing, and Federal Student Aid ( FSA ). If it is not remedied, it will have drastic consequences.
I was encouraged to complete a consolidation application by FedLoanServicing and XXXX.
As I was attempting to navigate FSAs confusing 22-page consolidation application, I called both XXXX and FedLoanServicing, the only places to get help as FSA does not have humans you can contact.
A person on the phone at XXXX provided contradictory information. I emailed XXXX ( and have the record ) about being frustrated with their inability to explain.
I then called FedLoanServicing specifically to ask about about filling out the confusing digital application. What I was most worried about is that, by consolidating, I would lose 6 years of Income Driven Repayment payments, as the program discharges the loan after 20 years, so long as you keep making the payments. I was ensured me that I would not lose 6 years of IDR payments I had already made towards the loan if I consolidated.
However, despite what FedLoanServicing said, I did lose those years.
I essentially made a paperwork error, due to confusion FedLoanServicing was not able to remedy on the phone. Losing those IDR years will now likely cost me upwards of {$100000.00} as I will now accrue 6 more years of interest at nearly {$40.00} a day, and be indebted for 6 more years of my life.
FedLoanServicing also informed me it was in my interest to consolidate, which it actually was not. It 1 ) hurt my credit and 2 ) It raised my interest rate and 3 ) there was no benefits besides to make things more convenient for the lender. There was no reason for me to consolidate whatsoever, and it ended up costing me dearly. Despite my efforts to do due diligence and find out, I was misinformed on the phone.
When I realized what I had happened, I immediately requested a reversal of the consolidation, but FedLoanServicing initially said I was 3 days too late. They say this because they sent me a digital message titled your consolidation application is almost complete! In that message it said you have ten days to request changes. But since the title of that message did not say it was extremely important, I didnt open it until 3 days too late to understand that an error had been made.
I spent weeks fighting with FedLoanServicing over this. They finally recognized and acknowledged their error, and requested that the consolidation be overturned by the Department of Education, but now the Department of Education is refusing to overturn it. If the servicer acknowledged their mistake, and all that I'm asking for is a reversal due to a paperwork error that I attempted to remedy the instant I found out about it, there is no good reason why I should be victimized to the tune of XXXX by the federal government.
They point to confusing single sentence print in the 22 page application that says that I would lose the years, despite what I was told on the phone.
I really need help getting through to the Department of Education and explaining that the consolidation needs to be overturned.
I believe that FSA 's refusal to overturn the application is arbitrary and capricious particularly because there is no harm to FSA in reversing the consolidation. It is not a fair and equitable result when I have done the best I can to stay on top of and repay these loans per the rules and per the instructions, I received from a servicer that I would be treated in this way.
No American should face $ XXXX punishment from making a paperwork error that they were induced to make by a loan servicer on an automated website for which there is no other human support.
Thank you for your time,
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04/04/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I was previously enrolled in the income-based repayment plan. My loans were deferred while I was in school last year. When my deferment ended earlier this year, my student loan servicer ( FedLoan Servicing ) automatically took me off the income-based plan and put me on the standard repayment plan, with a much higher payment. To try to reduce my payments, I submitted a new application for an income-driven repayment plan on XXXX/XXXX/16. FedLoan Servicing sent me an email on XXXX/XXXX/16 confirming receipt of my application. However, they proceeded to automatically withdraw the payment amount calculated based on the standard repayment plan on XXXX/XXXX/16. I called and was told that they could not give me a forbearance or provide a refund for my payment. I called to follow up on my application on XXXX/XXXX/16 and it was still being processed and I was told they could not tell me when it would be completed. I was also told that they could not give me a forbearance for my next payment at that time but that it would be " taken care of '' later when the application was processed. I asked them to make sure they did not automatically withdraw my next payment. My next payment ( calculated based on the standard repayment plan, which I never signed up for ) came due and fortunately my account was not automatically debited. However, my account status continues to be listed as delinquent and my application has not been processed. I received an email from FedLoan Servicing on XXXX/XXXX/16 saying that they had processed my application and sent me a message. However, I checked my account on XXXX/XXXX/16 and the amount was still showing the same standard repayment amount, my status was still listed as delinquent, and I had not received a message regarding my income driven repayment application. Further, I noticed that they had my account scheduled for auto-debit again this coming month. I called on XXXX/XXXX/16 and spoke with a representative who stated that my application had not been processed and I needed to make a payment in the amount equal to the full standard repayment plan amount in order for my application to be processed. I knew this was not true because my husband has a different loan servicer and he had submitted an income-driven repayment application at the same time I did and his application was processed in XXXX weeks and he only had to pay a {$5.00} forbearance charge for the application to be processed. I told this to the representative and he admitted that they could just do a {$5.00} forbearance charge. I requested in my application that they place me on the least expensive payment plan. The representative told me that the least expensive option would be income-based plan. I asked the representative about a pay as you earn plan, since the payment amount should be less, but the representative said that I was not eligible since some of my loans were too old. However, the revised pay as you earn plan does n't factor the date the loans were taken out into determining eligibility. The regular pay as you earn plan does, but the revised pay as you earn plan does not. My application is still pending and my account is now showing that I owe twice the standard repayment plan amount ( for XXXX and XXXX ). I am very frustrated that my application still has not been processed yet, that I have been given incorrect information by FedLoan Servicing about my loan eligibility and options. I am also frustrated that FedLoan Servicing automatically withdrew a payment on XXXX/XXXX/16 based on the standard repayment plan and they are telling me that I can not receive a retroactive forbearance and refund for that payment ( even though I have received a retroactive forbearance and refund before ).
|
02/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
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|
Web |
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I borrowed $ {$28000.00} between XXXX and XXXX at 9 % interest earning a XXXX and XXXX through Federal Stafford Student Loan program. At some point I consolidated the loans for convenience. I made payments for years totaling the principle plus $ XXXX {$8000.00} in interest.The balance never went below {$17000.00} because of 9 % interest.When interest rates were half that, I tried to rework the loan but PHEEA refused since my loan had already been consolidated. In XXXX XXXX my now late husband was XXXX that had XXXX. 3 years earlier, we had adopted an XXXX from XXXX ( with XXXX ). This was before the XXXX and we ended up being XXXX of those families who lost good private insurance 2 months after my husband 's XXXX. We ended up with terrible insurance with no XXXX XXXX hospital in network, no in-network XXXX after his XXXX XXXX, and NO out of pocket maximum.I tried to work but needed to care for him and our XXXX. The stock market crashed, the housing bubble burst, and a month before he died I declared XXXX Bankruptcy. I knew a student loan was n't usually included but tried to get my lawyer to make an attempt due to my payment history and hardship. He did n't even try and I was in no mental state to realize the implications. Eventually I lost the house.
I called the student loan company and requested help. My balance was still {$170000.00} despite having made years XXXXXXXX years of payments totaling the principle plus $ XXXX {$8000.00} interest. They offered a one year deferment where I would accue more interest. I asked them to keep my balance at XXXX and offer me a current day 's interest rate. They refused. I became ill myself after my husband died and did n't work again until XXXX. My doctors all considered me XXXX and I submitted paperwork to be considered XXXX for student loan purposes but the paperwork got lost when the process changed and I was declined by XXXX Apparently if you can speak and are trying to get better, you can work according to XXXX so it did n't matter I had been in the hospital twice, had XXXX more surgeries ( with complications ), etc. I did eventually recover and work now. Its paycheck to paycheck. My daughter has serious XXXX from her 8 years in XXXX and death of her daddy and intense XXXX is costly even with health insurance these days. I am a XXXX and XXXX of the few who still accepts the crumbs paid by health insurance. I ca n't do it in XXXX anymore so I work in a XXXX which allows me to help people who would never find that level of care in their communities anymore. I ca n't BE in XXXX because if I accept XXXX, those payments will go to pay the student Loan! I 'll never retire. All I have is social security. I lost everything when I lost my husband -- all savings, the house, the retirement funds.
At some point I paid a company called XXXX XXXX for 10 months to get out of default. They said the Student Loan people would consider renegotiating my loan or consider medical discharge if I got out of default with them. Now I 've been offered a plan where my payments are higher than ever for the next 25 years ( wo n't live that long ) for another {$77000.00}. That is not a Federal Student Loan program. That is LOAN SHARK terms. That is unfair lending practices. That is fraud and greed. I worked for the federal government for XXXX years and with XXXX first responders, survivors and families in XXXX XXXX XXXX years. I still help the people least likely to get help anywhere else. When do I catch a break? I have no retirement fund and the Student Loan people will take my social security if I ever retire. I can not work privately since I ca n't get paid by Medicare or revive my credit. I spent my life helping others and the system failed me, again.
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04/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
XXXX reported seven of my loans to the three major credit bureaus as being in default and ruined my credit. This is false as I have made every payment I was supposed to make under my IDR plan at that time. I am on a new recalculated IDR plan to repay my loans. I had all my loans that XXXX services in forbearance ( they didn't offer me deferment ) from XX/XX/XXXX - XX/XX/XXXX because I had a substantial drop in income. I was on an IDR at that time and could not pay the {$190.00} for that seven months. When my forbearance ended XX/XX/XXXX I received an email from XXXX that my XXXX payment for {$190.00} was due which I paid. In XX/XX/XXXX I received another email from XXXX that it was time to re-certify my IDR. I mailed the paperwork to them on time and two new IDRs were approved for the different loans for a monthly payment of {$140.00} which I paid for XX/XX/XXXX.
Since I have been consistent with my payments ( I have to make my payments at the end of each month for that month as that is when I get paid ), there is no way my loans can be in default. I have followed all instructions for my payments and I have made all payments per my IDRs and none have been over 15 days late. It is not right that I was reported to the three major credit bureaus as being in default and that my credit is ruined now to the point I can't do anything. I received default notices in my XXXX paperless inbox that I don't understand, nor do I understand how I can be in default on loans that were in forbearance for seven months. How can my payments be 120 days overdue when I've made all payments as required by my IDRs when my loans weren't in forbearance?
When I made my XX/XX/XXXX payment, my account said I currently owed {$1000.00} - plus my IDR payment of {$140.00} for a total of {$1200.00}. Where did the {$1000.00} come from? I had not received any notices about it and all of a sudden it appears. It wasn't there when I made my XX/XX/XXXX payment, and how can I owe that much for a payment? If I could make payments that size I wouldn't request and IDR each year. When I logged into my account XX/XX/XXXX, the balance due was {$920.00}. Apparently the XXXX payment I made went toward that balance that came out of nowhere. I called XXXX the same day and and spoke to a customer service rep who said she could put a forbearance ( again I wasn't offered a deferment that doesn't cost me more money ) on that amount and my account would show only the {$140.00} that is due each month. Now my account shows I have a balance of {$680.00} that is past due. This can't be correct because I have made all payments per my IDRs as agreed. The forbearance the customer service rep I spoke with on XXXX apparently was from XX/XX/XXXX - XX/XX/XXXX and I made payments for both months. I do not understand this.
I am being jerked around and I was given incorrect information on XX/XX/XXXX when I called and talked to the XXXX customer representative. I am unable to pay anymore than the {$140.00} ( I can barely scrape that amount up ) per month per my two new IDRs, and that is all I can pay for my XXXX payment which will be made XX/XX/XXXX when I get paid. I work only part-time and my income varies by the number of credits I am given to teach each term. My family and I are barely scraping by. During the XXXX call, I also asked if I could change my payment date so my payments wouldn't be 15 days late ( a different XXXX rep told me at a different time during a different call that it is okay for my payments to be less than 30 days late as they won't be reported as being late ) and the customer rep I spoke to on XX/XX/XXXX said I'd have to call back and ask for a due date change. The rep put me off - why should I have to call back?
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08/31/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
|
Web |
|
I attended XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX. I was unable to afford the school tuition on my own so I had to take out student loans. When filling out the applications at the school I was ensured that all of my loans would be federal student loans with low interest rates. I never had a choice in who I was taking the loans out with or what the terms were. I was just given the application to fill out. I had no knowledge that I was taking out private loans for my tuition until after I stopped attending school and they became due. During my program at XXXX I was having financial difficulties due to trying to work full time and go to school full time. I spoke with the head of the XXXX XXXX department about the possibility of having to drop out of school to get a part time job. He directed me to speak with one of the financial counselors and was very adamant that quitting the program would be a huge mistake and school should come before anything else in my life. When I spoke with the financial counselor she told me that I could take out extra federal loans for living expenses while I was in school. She said these loans were made just for people like me who needed some extra help while in school and struggling financially. She said they would be just like the federal loans I had initiated for my tuition but were just with different banks. She gave me a list of websites to use and gave me all of the school documents that I would need to apply for these loans. I was assisted in applying for these loans at the school. I was made to feel like I had no choice. I was essentially bullied into these loans that I am now stuck with. During the course of my time at XXXX I took out XXXX private student loans for living expenses that I thought to be federal loans with low interest rates. Also, I have XXXX private loan that was used towards my tuition at XXXX. All of these loans were explained to me as being federal loans with low interest rates that I could get payment assistance on if ever needed after I was out of school. I was pushed into these loans when I discussed my financial difficulties and my desire to end my attendance at the school with the faculty there. I was forced into bankruptcy in XX/XX/XXXX because of these student loans and have been paying them diligently every month. I have a very good job and make a decent wage but am unable to move forward with my adult life because of these loans. I can not buy a home because my DTI is too high even though I now have outstanding credit. Had I been told the truth about these loans and the implications of getting them, I would have never done so. I was lied to about the type of loans I was getting and the interest rates I would get. Also, there is no way when I took out these private loans that I showed with my pay at the time that I could afford to pay these back. I feel as though there were predators on both the lending side and the education side. Thousands of dollars were so easily accessible to someone young who is just trying to get an education and believing in what they are being told by the school they are attending. They clearly had no qualms about getting me into over $ XXXX in debt at a very young age because they were retaining a student who would continue to get loans to pay the tuition. All they cared about was getting my money. These loans have essentially ruined my financial life. I am XXXX years old and am unable to buy a home or start a family because I still have many years to pay back these loans. I am currently trying to refinance these loans to have a lower payment which has been very tough and stressful. I was taken advantage of by this school and these lenders just to try to better my life with an education.
|
03/28/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
|
|
Web |
|
-XX/XX/XXXX, I submitted 2 online payments to XXXX for student loans in the general amounts of $ XXXX and $ XXXX. I not only saved the website confirmation page, but also the emailed confirmation.
-XX/XX/XXXX, I logged on to review my loans and saw the XXXX loan was still owed. I submitted a payment again- only realizing it was the 2nd payment when I went to save the PDF prinout in my XXXX folder. I then cancelled the payment and looked through my history of online payments which had NO evidence of theXX/XX/XXXX payments listed. I reviewed my online banking and noticed the amount hadn't been withdrawn. I then called my bank, confirmed that sufficient funds were present on XX/XX/XXXX, and was told XXXX had made no attempt to withdraw those funds. I then called XXXX, where a rep told me that there was NO record of my XX/XX/XXXX payments, regardless of the confirmation numbers I had. She requested I fax in the PDFs I had saved fromXX/XX/XXXXXXXX. I faxed them in.
XX/XX/XXXXI called XXXX b/c I never heard back. The 1st rep said my case had been reviewed AND CLOSED on XX/XX/XXXX b/c I'd cancelled my XX/XX/XXXX payment ( I was never informed of any of this ). When I pointed out that her explanation in no way explained WHY my XX/XX/XXXX payments hadn't processed, she agreed. I expressed that my expectation was that they'd recognize the error on their end, honor my XX/XX/XXXX payment date, process the payment, AND remove all interest accumulated since XX/XX/XXXX. She told me that was reasonable and that she would transfer me to a supervisor WHO COULD DO THAT. I was transferred 2x, 3rd rep informed me that XXXX was NOT responsible for *not* processing my online payments and that ITS MY FAULT because I should have followed up and checked to see if the payment processed. I told her I had sufficient funds in my account, I had no reason to and I brought up the fact that they hadn't even followed up with me after allegedly reviewing *and closing* my case. She told me the review showed XXXX wasn't at fault, that I couldn't see the review, AND asked for documentation that my bank even CONTACTED XXXX XXXX to initiate payment ( WHICH WOULD NEVER OCCUR because XXXX is responsible for contacting the bank for that money ( Track 4 of the audio at 6:30 ) ). I asked for any documentation of the review, including a summary of the process taken to deduce XXXX wasn't responsible for processing my online payments and this rep told me they did not " do that. '' I then asked if she was telling me that they conducted " reviews '' without documentation and she said no, but that she couldn't access them. I asked to be transferred to somebody who could access them. She told me that XXXX was part of the Federal Government and that if I wanted that information, it would have to be subpoenaed. I informed her that this was the most ridiculous scam and that they have a clear history of mis-processing payments and poor documentation issues as evidenced by the current legal case in Massachusetts, not to mention all the XXXX complaints filed in the past couple years. To NOT process consumer loan payments and then continue charging interest and blame consumers for not following up is an outright scam. She said it was not a scam, and that she could not help me. The number of hours I have wasted on this is so ridiculous. Furthermore, a quick review of student forums on the internet demonstrates that this HAPPENS OFTEN. Something needs to be done because these XXXX scammers are mishandling payments, blaming consumers, and robbing us in the form of " interest '' on loans people already submitted payments on. It's a scam in the most acute form.
Link to Audio Upload on XXXX XXXX ( it was too large for Upload here )
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05/18/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
I filed a Identity Theft claim with this company American Education Services when I found out that someone had forged my signature on a student loan. They replied that the owner of the loan was XXXX XXXX XXXX and that they had denied my claim. When I sent all the necessary paperwork to XXXX XXXX XXXX . They in turn replied that they do not make the decision on the IDentity Theft Claim. That the creditor Amercian Education Services are the ones who denied the claim. When I sent the information back to AES they in turn say its XXXX. Attached are all documents sent to both parties and their replies indicating that obviously no one wants to take the blame. The IDentity thft account has been sent to numerous collection agencies ( XXXX ) and when I speak with the agencies they all say that the original creditor is XXXX XXXX XXXX XXXX NO one is clearing my name from this account and I need resolution to this and quick! This ping pong has been going on since the end of XXXX. I already put in other complaints against these companies with other government agencies like the Attorney Generals Office and FTC.
Some how in writing to the companies and supplying all documentations isnt enough.
On XXXX XXXX I had agreed to sign for a student loan for a friends daughter, with XXXX XXXX. Once there, they had spelled my name wrong and told me that they will send me corrected forms and that I will have to send them back with my initials. Needless to say I received the paperwork from XXXX on the XXXX of XXXX XXXX. Once Received I called XXXX XXXX XXXX at the number on the bottom of the letter and ask the representative how do I stop this process as I then realized that I did not want to proceed with the signing. The representative stated that the letter they sent me was self explanatory. If I did not return the forms signed and initials were indicated within the 30 days no further consideration will be given to the application. ( Letter attached ) so I did NOT return anything to them. I still have the original forms they sent me in XXXX IF you notice on the attached copies of the letters I have the LENDER COPY, BORROWERS COPY AND THE COSIGNERS COPY still in my possesion. I also have the Lender copy that American Education Services sent me when I requested information on this Identity Theft. The Lenders copy has a date of XXXX/XXXX/XXXX with a forged signature. But for their conveience they seem to be only circulating to the the 1st application I did on XXXX/XXXX/XXXX to the collections agencies and other parties involved so that they can try and collect on this so called debt .No one seems to be able to find the forged signature application but yet they, american education services were the people who sent it to me in the first place when I requested applications and other information used on this Identity Theft Account. It was only in XXXX of XXXX that I realized that this loan was out there. I am not one to constantly pull my credit report for no reason but when I was refinancing my house, the broker told me that I had to explain the amount on this loan. Thats when I realized and immediately but in the IDentity Theft report with the FTC and file a police report and commenced with obtaining information used in the Theft Account with American Education Services. That 's when AES immediately turned around and sent the account to a collection agencies. I told the collection agency everything they in turn sent it back to AES and then they turned around again and sent it to XXXX then to XXXX XXXX, Now its with XXXX XXXX XXXX. They are a scam company and from what I am reading on the Database for the Attorney General in Pennsylvania there are alot of people complaining about these companies.
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12/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
1 ) My complaint pertains to the gross negligence done to me by the PUBLIC SERVICE Loan FORGIVENESS DEPARTMENT, U.S. DEPARTMENT OF EDUCATION.
2 ) I, XXXX XXXX, am filing this complain against the PSLF Department 's gross negligence of losing my certified PSLF form by my former Employer, the XXXX XXXX XXXX XXXX ; the PSLF Department never NOTIFYING ME up to date, either by mail, or email.
3 ) More disappointedly, the phone associates at the PSLF Department were involved of deceiving, stating that my PSLF form was in a processing state, while they knew that my PSLF form was lost and never processed.
4 ) I learned today ( XX/XX/XXXX ), by XXXX, a XXXX XXXXhone associate, employee 's number XXXX, that SIX WEEKS AFTER the U.S. Department employee received and signed my Certified XXXX Form under 'PHEAA XXXX with the date XX/XX/XXXX, PSLF Department can not find my form, certified by the XXXX XXXX XXXX XXXX [ XXXX ] ( from XX/XX/XXXX to XX/XX/XXXX ).
5 ) During the month of XX/XX/XXXX I called the FedLoan Servicing at ( XXXX ) XXXX XXXX TIMES.
6 ) Three PSLF phone associates lied to me, assuring me that my XXXX certified form was in process ; I should receive the approval/disproval status of my form up to 10 business days.
7 ) Twice I was ASKED HOW DID I SEND MY FORM! I stated I mailed the form with the XXXX Certified receipt no. XXXX. I asked the associates why this is important. Just to learn that PSLF Department has lost my form.
7.Below are the details : a ) I am accepted and eligible for the Public Service Loan Forgiveness Program ( U.S. Dept . of Education ).
b ) Every year, I mail my PSLF Employment Certification Form in the Paper format to U.S. Dept. of Education, FedLoan Servicing XXXX XXXX, XXXX, PA XXXX XXXX.
c ) My forms were signed and certified by my School District XXXX XXXX XXXX or the XXXX XXXX XXXX XXXX. I left the XXXX XXXX XXXX XXXX on XX/XX/XXXX, after 14 years of working for them ; I begun to work as a XXXX with my new, now current employer XXXX XXXX XXXX XXXX fro XX/XX/XXXX to PRESENT. I AM CONTINUING TO WORK FOR A PUBLIC EMPLOYER, XXXX XXXX XXXX.
d ) On XX/XX/XXXX, I mailed to the U.S. Department of Education two ( 2 ) PSLF forms.
e ) The First form was signed and certified by the H.R. Director XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, New York for the period of XX/XX/XXXX until XX/XX/XXXX ( my former employer ).
f ) The Second PSLF Form was signed by the H.R clerk XXXX XXXX, from XXXX XXXX XXXX XXXX, XXXX, New York ( my present XXXX XXXX XXXX/employer ) g ) The PSLF Department rejected my first PSLF form from the XXXX, stated two different things : * it does not have the title of the XXXX XXXX XXXX ; ** I did not submit the third page with the signature h ) The PSLF Department accepted my certified form by my present employer XXXX XXXX XXXX XXXX, XXXX, New York, and credit my PSLF for this employer only.
i ) On XX/XX/XXXX at XXXX XXXX. I mailed ANOTHER CERTIFIED PSLF FORM by the XXXX XXXX XXXX XXXX 's XXXX XXXX XXXX XXXX XXXX, his title stated, his signature and contact phone clearly written/signed on XX/XX/XXXX.
j ) PSFL Department received my form on XX/XX/XXXX k ) Today, XX/XX/XXXX, I called the FedLoan Servicing. XXXX, the phone associate, told me she can not locate my XXXX PSLF certified form. XXXX ADVISED ME TO ONCE MORE MAIL OR FAX THE SAME FORM TO THE PSLF DEPARTMENT. IT WAS LOST.
l ) THIS IS UNACCEPTABLE! The PSLF does not want to recognize my certified employment with the XXXX XXXX XXXX XXXX from XXXX to XX/XX/XXXX!
m ) This must be fixed immediately. I should not be spending money for certified mail every month, while irresponsible employee of the PSLF Department purposely and negligently are losing important records!
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05/18/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I filed a Identity Theft claim with this company American Education Services when I found out that someone had forged my signature on a student loan. They replied that the owner of the loan was XXXX XXXX XXXX and that they had denied my claim. When I sent all the necessary paperwork to XXXX XXXX XXXX XXXX They in turn replied that they do not make the decision on the IDentity Theft Claim. That the creditor XXXX XXXX XXXX are the ones who denied the claim. When I sent the information back to AES they in turn say its XXXX XXXX XXXX XXXX. Attached are all documents sent to both parties and their replies indicating that obviously no one wants to take the blame. The IDentity thft account has been sent to numerous collection agencies ( XXXX ) and when I speak with the agencies they all say that the original creditor is XXXX XXXX XXXX XXXX NO one is clearing my name from this account and I need resolution to this and quick! This ping pong has been going on since XX/XX/XXXX. I already put in other complaints against these companies with other government agencies like the Attorney XXXX XXXX and FTC.
Some how in writing to the companies and supplying all documentations isnt enough.
On XXXX XXXX I had agreed to sign for a student loan for a friends daughter, with XXXX XXXX XXXX. Once there, they had spelled my name wrong and told me that they will send me corrected forms and that I will have to send them back with my initials. Needless to say I received the paperwork from XXXX XXXX on the XX/XX/XXXX. Once Received I called XXXX XXXX XXXX at the number on the bottom of the letter and ask the representative how do I stop this process as I then realized that I did not want to proceed with the signing. The representative stated that the letter they sent me was self explanatory. If I did not return the forms signed and initials were indicated within the 30 days no further consideration will be given to the application. ( Letter attached ) so I did NOT return anything to them. I still have the original forms they sent me in XX/XX/XXXX IF you notice on the attached copies of the letters I have the LENDER COPY, BORROWERS COPY AND THE COSIGNERS COPY still in my possesion. I also have the Lender copy that American Education Services sent me when I requested information on this Identity Theft. The XXXX copy has a date of XXXX/XXXX/XXXX with a forged signature. But for their conveience they seem to be only circulating to the the XXXX application I did on XXXX/XXXX/XXXX to the collections agencies and other parties involved so that they can try and collect on this so called debt .No one seems to be able to find the forged signature application but yet they, american education services were the people who sent it to me in the first place when I requested applications and other information used on this Identity Theft Account. It was only XX/XX/XXXX that I realized that this loan was out there. I am not one to constantly pull my credit report for no reason but when I was refinancing my house, the broker told me that I had to explain the amount on this loan. Thats when I realized and immediately but in the IDentity Theft report with the FTC and file a police report and commenced with obtaining information used in the Theft Account with American Education Services. Thats when AES immediately turned around and sent the account to a collection agencies. I told the collection agency everything they in turn sent it back to AES and then they turned around again and sent it to XXXX then to XXXX XXXX, Now its with XXXX XXXX XXXX. They are a scam company and from what I am reading on the Database for the Attorney General in Pennsylvania there are alot of people complaining about these companies.
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04/07/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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National Collegiate Trust is a trust only but American Education Services claims they are my lender which is an untrue statement. It is illegal for any company to knowlingly misled a customer, I spoke with XXXX a supervisor at XXXX XXXX XXXX and he advised me that National Collegiate Trust does not make any decisions on the loan plus since American Education is the one reporting to the credit bureau, they can remove any negative items because I was told by numerous reps that is up to National Collegiate Trust to remove any negative items. XXXX advised me which I did record that call in this entirety because an attorney advised me to record calls as proof of American Education Services being dishonest in their dealings and I have contacted the board members for XXXX to get this matter resolved once for all. American Education Services has over XXXX complaints due to them giving misinformation, all credit marks will need to remove by law because National Collegiate Trust is not a lender and does not make any decisions per XXXX. He states American Education Services is well aware of that so he is not sure why they are telling me to fax a letter to them so they send it to NCT. Per the consumer attorneys I spoke with in XXXX and XXXX what AES is doing is unethical, you ca n't tell someone a person is a lender on your account when they are not. They are not a lender, they hold of all of the loans in a trust. This information was verified by XXXX and they kept repeating that NCT is only a trust, AES ca n't change the terms of the loans but they can remove negative reporting because they are the ones sending this information to the credit bureaus not NCT ( NCT owns the debt but that 's it ). I also would like to see proof that NCT still owns this debt as of today. If AES causes me to lost my job, then I will file bankruptcy because I wo n't have enough money to make any more payments. I have several recorded calls from AES, XXXX XXXX will claim otherwise but she will need to prove me wrong. She does not know anything because her answers to the complaints presented are generic at best, clearly not listening to any calls because all of the employees should be fired. I do not have any credit marks from any other companies because I can get accurate information from them. By the way, I also recorded the day I made a payment on XXXX/XXXX/15 and the automatic system is always wrong which I told a supervisor numerous times because it states my past due was {$500.00} which is incorrect my past due was {$390.00}, I also recorded that call and she acknowledged the automated system is wrong and I have it recorded as proof therefore any and all credit reporting should be deleted to AES misinformation is illegal. I HAVE IT RECORDED ON MY CELL PHONE AS PROOF THEREFORE NCT/AES WILL HAVE TO REMOVE ALL OF THE NEGATIVE CREDIT REPORTING BECAUSE ITS THE LAW UNDER THE FAIR CREDIT REPORTING ACT ( fcra ). I have complained to XXXX board members of XXXX/AES who I have spoken with today because I refuse to play AES stupid games. AES should be shut down and I will write a letter to every board member to make sure they upset this. I want my loans moved to another servicer because AES is a horrible servicer and I hope that the FTC and the CFPB step in because people should be able to get accurate answers from their servicer. AES and XXXX XXXX totally suck. AES 's automated system tries to make you pay more than you need to which is totally illegal. Because of AES 's credit reporting, I ca n't consolidate my private loans ( private loan are credit based so you need a very good score to get a lower rate ) with XXXX company so I can have a lower payment which will work better with my overall budget.
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01/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am in the Public Service Loan Forgiveness program and my student loans are in income-based repayment. My IBR plan started in XX/XX/XXXX and I pay $ XXXX. I was told I would have to re-certify my income before XX/XX/XXXX to keep my payment at $ XXXX. FedLoan Servicing services my loans. In XXXX and XXXX of XXXX, I used FedLoan Servicing 's e-mail portal to send a secure message requesting a change in my payment date. I received e-mail confirmations from FedLoan Servicing that my requests were received and would be addressed, but I did not hear back from FedLoan Servicing. I called FedLoan Servicing on XX/XX/XXXX to follow up on my inquiry and to add direct debit to my account as part of a promotion to receive a reduction in my interest rate. At that time, the agent told me that I could not change my payment date until my re-certification. She also told me that there was no record of my XXXX and XXXX e-mails, even though I have e-mail confirmations of receipt from FedLoan Servicing. To date, I have not received confirmation of the reduction in my interest rate as a result of the direct debit. I called back in XX/XX/XXXX to check on this and to follow up on my IBR re-certification, as I had not received notice of this yet in my paperless inbox. I am signed up to receive all of my correspondence via e-mail. The agent told me in XXXX that my interest rate should be reduced soon. She also told me it was too early to re-certify and I would receive notice of re-certification around the first of the new year. I received an e-mail notification in XX/XX/XXXX that a message was waiting in my paperless inbox. I checked the message expecting it to be my re-certification notice and was shocked to discover that it was actually a notice stating that I did not re-certify for IBR in time and as a result my new payment would be {$590.00} beginning XX/XX/XXXX. I was very upset at this because this is in direct contradiction to what I was told in XXXX. I would have re-certified timely had I been notified. As soon as I got this message, I immediately re-certified my income. I also called FedLoan Servicing because I received another message stating my new payment of {$590.00} would actually begin XX/XX/XXXX and not XX/XX/XXXX. I made {$18000.00} last year and {$590.00} is a significant amount of money to be taken from my account on such short notice. I called FedLoan Servicing to see if they could accept the {$360.00} for XXXX and fast-track my re-certification as I was told by their agent that I would not have to re-certify until XXXX and never received a reminder e-mail to re-certify. The agents at FedLoan Servicing said there was nothing they could do to change the payment for XXXX and they had no record of me calling in XXXX or e-mailing them in XXXX and XXXX. The only thing they could do was defer my payment until next month, which would mean I would lose a month of payments for the Public Service Loan Forgiveness Program. This is entirely unfair as I was given the wrong information by their agents. Additionally FedLoan Servicing lied to me and told me they sent me a reminder e-mail on XX/XX/XXXX and mailed me a printed application in XX/XX/XXXX. I am signed up for electronic notifications and never received a re-certification notice in the mail. I also checked my spam, trash, and archived messages and have nothing from FedLoan Servicing regarding a re-certification reminder in XX/XX/XXXX. I have dozens of other e-mails from FedLoan Servicing and believe they are lying to me. When I requested a copy of this alleged e-mail, they did not provide this to me. All they sent me was an e-mail saying they sent me an e-mail on XX/XX/XXXX. They did not provide me with the actual e-mail.
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07/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
Re : Problems with the Public Service Loan Forgiveness ( PSLF ) program I am writing to ask for your help with resolving failures in the Public Service Loan Forgiveness ( PSLF ) program. These failures negatively affect our family directly and will likely affect may more Americans as the program goes into full implementation in XXXX.
We support the Public Service Loan Forgiveness ( PSLF ) program. However, the program has some policy design failures that exclude eligible loan payers. In addition, Fed Loan Servicing is not properly implementing the program as designed.
My husband and I have been XXXX at a XXXX university since XXXX. I also served as an XXXX XXXX in XXXX.
In the course of completing the education required for our profession, we borrowed through the XXXX XXXX Program. When we completed our XXXX in XXXX, we consolidated our student loans and began making monthly payments. We have never missed a payment since our repayment program began in XXXX.
We applied to the Public Service Loan Forgiveness ( PSLF ) program in XXXX in order to certify our employment and formally enroll in the program. We anticipated that we would be able to apply for loan forgiveness in early XXXX. Unfortunately the program does not consider that we made payments before XXXX and only " starts the clock '' in XXXX. Thus, the earliest we could expect to meet the XXXX qualifying payments is XXXX.
As you know, there are several criteria for qualifying for the Public Service Loan Forgiveness ( PSLF ) program. And, of course, my status as a former XXXX XXXX means that the lump sum payment I made on my student loans at the end of my term serves as an equivalent qualifying payment.
When FedLoan Servicing ( our loan servicer ) evaluated both of our applications for the Public Service Loan Forgiveness ( PSLF ) program, they declined to certify any and all of our payments as qualifying for the PSLF. FedLoan Servicing explained that this was because of our repayment plan ( initiated in XXXX ) did not qualify ( item XXXX on the list of qualifications ). FedLoan Servicing did not address or certify my XXXX XXXX payments.
FedLoan Servicing determined that our repayment plan ( initiated in XXXX ) did not conform to the stated list of qualifying plans in the policy : XXXX ) Income Based Repayment Plan, XXXX ) Income Contingent Repayment Plan, XXXX ) 10 year Standard Repayment Plan, XXXX ) Any Other Direct Loan Program equivalent in payments to the 10 year standard plan.
FedLoan Servicing informed us that the repayment plan we were on was no longer a loan product offered to borrowers and therefore they could not assess it in the context of the Public Service Loan Forgiveness ( PSLF ) program. Our repayment plan is effectively a legacy repayment plan on which the PSLF program is silent ( as our repayment plan did not exist at the time that the PSLF program was developed or implemented ). Therefore FedLoan Servicing determined that neither of us had made any qualifying loan payments in spite of our 12 years of payment history. They also did not credit me for my XXXX XXXX service. FedLoan Servicing has repeatedly declined to discuss these matters and advised us that their findings in this matter are final.
I request your assistance with this matter because I do not believe that it was the intention of the legislation to allow loan servicers to arbitrarily decline borrowers from a program for which they are obviously the intended recipients. I am further concerned that other borrowers who are clearly the intended targets of this program will soon find themselves denied as the program goes into full implementation in XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Georgia XXXX
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08/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have received the investigation results regarding alleged student loan accounts in my name, claim number XXXX. However these accounts are false and not mine. I have received the promissory note that you have claimed is mine. However, my name is not signed in wet ink as it is stated by law so this promissory note that you claimed that I signed is not valid. It is a digital promissory note in which my name is not signed in wet ink. In U.S. contract law it states promissory notes and notarized documents, mortgages, deeds of trust, and other collateral documents must be signed in wet ink in order to be valid. Please send me this promissory note that is signed with my signature in wet ink. Also, there were several steps that you skipped in my attached document that MUST be sent to me in order to verify this alleged account is mine and you did not do so. Until ALL STEPS are complete and verified and If I dont have verification in my hands within 30 days to satisfy this request within the requirements of the Fair Debt Collection Practices Act, I will construe your failure to comply as your absolute waiver of any and all claims against me, as well as any claims that FED LOAN SERVICING has against me. Please see attached document for all documents that must be sent to me to verify this account. If you do not have original copies of these alleged accounts and/or documents you say are mine. This is grounds for removal and deletion of these alleged accounts claims against me. I have sent several certified letters in which you have still not complied fully. Please see attached document and complete fully step by step.
Attached is what the certified letter said if in case you are not able to open it : XXXX XXXX XXXX XXXX XXXX XXXX XXXX
XXXX, XXXX XXXX SSN : XXXX | XXXX : XX/XX/1990 FED LOAN SERVICING XXXX XXXX XXXX XXXX, XXXX XXXXXXXX Re : Request for student loan information To : FED LOAN SERVICING My name is XXXX XXXX. My date of birth is XX/XX/1990. The last four of My social security number is XXXX.
You are listed as a student loan servicer or lender on credit reports about me. You have reported various account information data related to the alleged loans concerning me. Note, I do not agree with the various account information that you are reporting about me.
Assist me in the verification of the alleged student loans you are collecting and your legal status.
Please send me a copy of all promissory notes of all student loans that you service related to me.
Please send me a copy of the promissory note for any and all student loans that you originated. Please send me a copy of any assignments of the promissory notes for the related student loans. Please advise me whether you are the loan originator, servicer, and/or debt collector for the loans.
Until this review is completed, point by point, please inform any and all credit agencies if applicable to which Debt Collector reports, including, but not limited to XXXX, XXXX, and XXXX, that this alleged account is in dispute.
Please note that any communication between FED LOAN SERVICING or any associates representing an interest in this alleged account on behalf of FED LOAN SERVICING and me, may be documented and/or otherwise recorded for quality control and legal purposes. I look forward to FED LOAN SERVICING prompt response in completing these simple requests and settling this matter.
If I dont have verification in my hands within 30 days to satisfy this request within the requirements of the Fair Debt Collection Practices Act, I will construe your failure to comply as your absolute waiver of any and all claims against me, as well as any claims that FED LOAN SERVICING has against me.
Sincerely, XXXX XXXX
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12/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Servicemember |
Good Afternoon, My name Is XXXX, a student that was conned by the University of XXXX a few years back. A professor of mine last year said that I should reach out to your organization for help. Around the time the US Military was investigating the misuse of individuals GI bills and suspending The University of XXXX from ever recruiting anyone that is or has been in the Military from attending the college. From those news articles, I began my own investigation, reaching out to the District Director of XXXX XXXX XXXX in XXXX Virginia and the Virginia School Board. The District Director investigated the University of XXXX, advising that the college was not accredited in XXXX XXXX ; that if I continued with my education and took the State test that I would fail. The District Director then helped find a credited University through an honorable website. The District Director also advised me to reach out the School Board to see if there was anything that they could do in the situation with the University of XXXX. Once I got into contact with the School Board, the lady advised me that being an online student there was nothing they could. Stating that I would have had to be in an on-campus classroom setting as well as online for them to start an investigation into the University of XXXX. I felt hopeless. When I registered with the University of XXXX some years ago, I never thought I could get into a big time University. They made to process so easy and at face value, the University looked accredited When asked the new student advisor from the University of XXXX told me that the school was accredited and that I would have no problem getting my XXXX and XXXX Degrees. I had no idea how one would investigate the creditability of a University. I was so excited to be making the step up from the local XXXX XXXX.
Through the honorable Website, I started my registration for XXXX University. The new student advisor informed that my credits from the University of XXXX were not going to be transferable, but they would see what they could do. I sent in a request for the transcripts from XXXX XXXX XXXX XXXX XXXX and the University of XXXX to be sent to XXXX University. To my surprise, a portion of a math class was transferable from University of XXXX and all my credits from XXXX XXXX XXXX XXXX XXXX, that allowed me to attend XXXX University. If I knew what I know now, I would have never been suckered into attending an unaccredited University like the University of XXXX. That place not only took advantage of our military personnel that dreamed of higher education but are taking advantage of civilians who dream of a better future. I am one of them. The University of XXXX stole and misused XXXX XXXX, subsidize and unsubsidized loan money from me on a pipe dream of a better future in higher education. Just over {$14000.00} in Federal loan money, if my calculations are correct, that I am expected to pay back on unaccredited course. The unaccredited classes that were taken at the University of XXXX taken again at XXXX Univesity, paid for twice. I am not sure what documents that are needing to be downloaded onto this site, but I do have screenshots of the NSLDS.ed.gov site that are included. I am sure I can request a copy of the transcript from University of XXXX from XXXX University. I am not sure what direction I need to go, in seeing what can be done with the money that the University of XXXX misused. I have no problems paying back the loan money from accredited University like XXXX but feel that it is unfair to have to pay back money that the University of XXXX misused and conned me out of. In closing please let me know what documents I will need or what direction I go from here.
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07/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In the process of getting my finances in order, I called PHEAA on XX/XX/XXXX in regards to my defaulted loan with my debt advocate on the line. The customer rep was XXXX XXXX ( XXXX ). XXXX proceeded to explain their rehabilitation program and the asked me a series of questions to determine the amount I would have to pay monthly which came to {$5.00}. One of the questions my debt advocate had was in regards to my tax refunds checks which are being intercepted by the Fiscal Service of the Treasury Dept. XXXX said that as soon as I enrolled in the rehab program, the checks will no longer be intercepted and said I needed to enroll in the program while she had us on the phone. She then said I needed to sign some documents right away to start the process.She then sent me the documents via email and I said I needed to sign them via XXXX and process an initial payment to verify my payment account. While on the phone, she repeatedly asked if I've received the documents and during which time my debt advocate asked her very specific questions to ascertain the fine print/terms of the 10 payment agreement since she was getting me to urgently sign the document and not give either myself nor my advocate a chance to read it. She confirmed with us that the checks will not be intercepted once I enrolled in the program. I signed the documents as soon as I received the email with XXXX on the line verifying that I signed it correctly.
I waited till the second payment was processed to make sure there were no errors then filed my taxes On XX/XX/XXXX ( XX/XX/XXXX ), I received a letter from the Treasury Dept saying my check was intercepted and sent to PHEAA.
I emailed XXXX immediately to find out why because she had confirmed it would not happen. She did not respond until I called PHEAA after a week on XX/XX/XXXX, and XXXX again on the line On the call on XX/XX/XXXX, I reminded XXXX of our call with my debt advocate on XX/XX/XXXX and asked why my check was intercepted and she said she had given me the wrong information that the rules were changed in XX/XX/XXXX that required 5 payments to be made before interceptions will stop. I told her I needed PHEAA to release the check to me since she gave us the wrong information and she went to speak to her supervisor. She came back and said the call was on XX/XX/XXXX was pulled and reviewed and they confirmed she did give me wrong info but she said the supervisor said the check will not be released and she said she was sorry for the wrong information but it was out of her hands now I called back on XX/XX/XXXX to complain again and see if I could get someone else. I got XXXX XXXX. I detailed my call on XX/XX/XXXX and XX/XX/XXXX and she looked at the notes on the account and said she could not do anything. I ask to speak with a supervisor. XXXX then put me on hold and then came back and said the supervisor said the check will not be released. I never spoke with the supervisor. I ask to speak with the supervisor 's higher up and she put me on hold again and then came back and said that she was sorry XXXX gave me the wrong info. I then ask that was she saying even though it's confirmed Kim gave me the wrong info that PHEAA will not return the check to which she responded I sign the documents and it was in the documents I signed that XXXX never gave me or my debt advocate a chance to read.The supervisors she spoke with were XXXX XXXX and XXXX XXXX.
At this point, I have sustained very heavy financial damages as a result of the wrong information I received. And I was given the wrong info despite my debt advocate clarifying multiple times with XXXX specifically about the interception of the check. I request to have the check released.
|
10/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Takeway : I have been overcharged forXX/XX/2018 for {$1500.00} ( against correct figure of {$390.00} ), and my payments were suspended in XX/XX/2018 at their end while they conducted their investigation. Then they communicated that I am delinquent for the month of XX/XX/2018, for the incorrect figure of {$1500.00}.
Moreover, I still have not been refunded for the extra amount they withdrew in XX/XX/XXXX. Either the extra payment in XX/XX/XXXX should have been adjusted against the subsequent payments ; or the extra amount refunded, and letting the regular withdrawals of {$390.00} continue.
Details/Dates : -XX/XX/2018 : Began the process to transfer loans from XXXX XXXX XXXX XXXX to XXXX XXXX ( XXXX ) for Public Service Loan Forgiveness -XX/XX/2018 : XXXX XXXX approved my income-driven repayment plan ( Lower ) -XX/XX/2018 : Loan was transferred from XXXX XXXX XXXX XXXX to XXXX XXXX ( XXXX ) for Public Service Loan Forgiveness once I submitted verification that I have been working for a non-profit -XX/XX/2018, I called XXXX in XX/XX/XXXXto see if any additional paperwork was needed They said no, everything from XXXX XXXX would stay the same Email from XXXX XXXX stating that all payments and agreements would stay the same even though I am transferring loans to XXXX XXXX -XX/XX/2018 : XXXX withdrew {$1500.00} from debit account on file when the Income Based Repayment amount based on paperwork submitted to XXXX XXXX XXXX XXXX should have been {$390.00}.
-XX/XX/XXXX and XX/XX/2018 : Spoke to XXXX XXXX and identified the error in their billing- did not charge the Income Based Repayment amount. The representative stated it was a processing error in the application and that I had submitted all necessary paperwork. That XXXX XXXX had just not processed the Income Based Repayment information that XXXX XXXX had provided in time for the XX/XX/XXXX bill due date. They refused to issue a refund to the {$1500.00} bill, even though the amount charged on the XX/XX/2018 bill was incorrect. I had an email stating that I had a reduced amount due instead for my monthly bill. XXXX XXXX stated they would open an investigation into the matter.
-XX/XX/2018 : I faxed evidence to XXXX XXXX of emails I had received from XXXX XXXX stating This change in servicer will not impact the existing terms, conditions, interest rate, or available repayment plans of your federal student loans.
-XX/XX/2018 : I called XXXX XXXX and the representative said that all paperwork from XXXX XXXX was still in the process of being transferred and the new amount would be posted on XX/XX/XXXX. She also said XXXX XXXX would suspend the withdrawal from my account that month and XXXX would send updated information. She stated there would be no penalty for not withdrawing the amount due that month since they were still in the process of completing their investigation.
-XX/XX/2018 : XXXX XXXX processed the Income Based Repayment paperwork that I had submitted and been approved for back on XX/XX/2018. They sent me an email stating We recalculated your monthly payment for your Income-Based Repayment ( IBR ) plan. We used your income documentation and family size to determine your monthly payment of {$390.00} which is first due on XX/XX/2018. Your new monthly payment amount is effective for all payments due between XX/XX/2018 and XX/XX/XXXX. You are still responsible for any payments due before XX/XX/XXXX.
-XX/XX/XXXX stated my account is past due for a payment amount of {$1500.00}, even though the repayment amount should be {$390.00} per documentation that I submitted in XX/XX/2018 and in XX/XX/2018 they were still in the process of investigating the error in their processing the application.
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11/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My complaint centers around how XXXX XXXX is counting the number of payments I have made that qualify toward Public Service Loan Forgiveness. I work for a XXXX organization. I have worked fulltime at the same XXXX continuously and at all times since XX/XX/XXXX. I have substantial student loans that all qualify for PSLF after 120 months of full and timely payments on a qualifying income-based payment plan. Choosing to continue working at a non-profit has been largely driven by the ability to obtain PSLF and I fear XXXX XXXX is not maintaining accurate records of my eligibility, etc.
( 1 ) XXXX must confirm that my loans qualify for PSLF ( 2 ) XXXX must confirm that I am in a qualifying repayment plan ( 3 ) XXXX has not updated my monthly statements to accurately state the number of PSLF payments I have made since at least XX/XX/XXXX. The statement dated XX/XX/XXXX claims I have made only 31 PSLF payments. The statement dated XX/XX/XXXX claims the same ( 31 PSLF payments ). I have not missed any payments and all of my payments should qualify for PSLF. I was told that this figure on the monthly statements takes 6 months to update. However, if this PSLF figure is on monthly statements, it should be accurately updated on a monthly basis!
( 4 ) Regardless, XXXX is still counting my PSLF payments incorrectly. After I began working, in XX/XX/XXXX, I was in a short-term forbearance for only a few months and did not make payments for my student loans. Beginning in XX/XX/XXXX, though, my income-based repayments were {$0.00}. Despite my payments being XXXX, I made monthly payments of at least {$25.00} after confirming with XXXX XXXX that these payments would count toward PSLF because they were full " monthly payments '' and were timely.
I have recertified my employment status several times since XX/XX/XXXX and I have never missed a qualifying income-based payment ( other than the early and initial forbearance period ). However, not only have my monthly statements not properly updated as described above, XXXX is misstating the number of PSLF payments I have made.
On XX/XX/XXXX I received notice that my PSLF employment has been verified again, but that my " qualifying '' PSLF payments are only 44.
THIS IS WRONG.
The XX/XX/XXXX statement breaks down the qualifying payments as follows : ** XX/XX/XXXX - XX/XX/XXXX - XXXX payments ( forbearance ) ** XX/XX/XXXX - XX/XX/XXXX - 31 payments ( THIS IS WRONG ) ** XX/XX/XXXX - XX/XX/XXXX - 13 payments ( this is correct ) Between XX/XX/XXXX and XX/XX/XXXX I made at least 45 qualifying PSLF payments instead of the 31 counted by XXXX XXXX. Therefore, I believe XXXX XXXX is shorting me by at least 14 qualifying payments.
Again, I have worked for the same non-profit full-time since XX/XX/XXXX. Other than the short 3 month forbearance, I have always remitted full monthly payments on time. XXXX should acknowledge that I have made at least 58 qualifying PSLF payments rather than the 44 it currently claims.
I have a suspicion that XXXX is not counting the payments I made while my income-based repayment plan required monthly payments of {$0.00}. However, I made payments of {$25.00} per month during that period because I was told numerous times this would be sufficient and would qualify as a full monthly payment toward PSLF. I was told and confirmed from XXXX that making NO PAYMENT when my payment was {$0.00} would count toward PSLF.
I have attempted to resolve this with XXXX by discussing it with their customer service. I have been told that their statements take up to 6 months to update. I have submitted correspondence to them in detail through their online portal. I never received a response whatsoever.
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05/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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See attached documents in which I include dates, amounts, and actions that were taken by you and the company.
Basically, I believe that I have completed all the payments and steps necessary to qualify for Public Service Loan Forgiveness, but the student loan company/servicer, FedLoan Servicing, has failed to properly account for all my payments and even has overcharged me for 3 months and refuses to refund me and continues to bill me even though I believe I already made the 120 qualifying payments.
I have sent emails to XXXX as the company rep XXXX advised me to do, but the company has failed to respond in a timely manner.
I have uploaded all documentation and evidence to my online account, yet the company fails to properly process the documents.
I have called the company many times, getting promises that the company fails to keep.
On my online account 's " File Upload History '' page, the company even took the extreme step to remove my " reason for upload '' and change the reason to something else, and never advised me that or why the company did this.
I am attaching 16 documents, the filenames of which are : 1. File Upload History as of XXXX.pdf 2. XXXX Other - File Upload.pdf 3. XXXX Other - File Upload.pdf 4. XXXX Other - File Upload.pdf 5. XXXX Other - File Upload.pdf 6. XXXX Other 1 - File Upload.pdf 7. XXXX Other 1 - File Upload.pdf 8. XXXX Other 2 - File Upload.pdf 9. XXXX Other - File Upload.pdf 10. XXXX Employment Certification Form ( PSLF ) - File Upload.pdf 11. XXXX Other - File Upload.pdf 12. XXXX Application for Forgiveness ( PSLF ) - File Upload.pdf 13. XXXX email XXXX XXXX XXXX XXXX XXXX to XXXX re continued failures by FedLoan servicing.pdf 14. XXXX letter to FedLoan re continued failures.pdf 15. XXXX email XXXX XXXX XXXX XXXX XXXX to XXXX re Public Service Application for Forgiveness with supporting docs.pdf 16. Public Service Application for Forgiveness - XXXX XXXX - with supporting docs - XXXX escalated email.pdf The attached documents should be read in chronological order as I sent them to FedLoan Servicing. The filenames have a 2-digit month, day, and year.
The first document - File Upload History as of XXXX.pdf - shows my File Upload History as well as the date and reason for upload. I sent the next 11 documents to FedLoan directly by uploading the documents to my online account. These documents have filenames ending with " File Upload ''. After these uploaded documents were not properly or timely processed, I called and complained to FedLoan, who then advised me via voicemail - not in writing, of course, so as to *not* have a paper trail - to email FedLoan via XXXX. So, the last 4 attached documents were emailed to the XXXX email address, who as of today, XX/XX/XXXX, has not acknowledged receipt or replied in any way.
I believe these documents accurately and comprehensively summarize all the problems with FedLoan 's processing or failure to process my payments and my applications for Public Service Loan Forgiveness properly or timely.
I believe FedLoan is engaging in fraud and theft by overcharging me, not refunding me, and not processing my payments and my applications for Public Service Loan Forgiveness properly or timely. FedLoan has failed to properly or timely communicate with me.
I would be happy to sign onto any lawsuit CFPB or other entity or individual has filed against FedLoan. I would be happy to provide any other documents or information and answer any questions CFPB staff may have about these matters. There are more documents, but I am sending what are the most important and relevant ones now. My case is very well-documented with plenty of written evidence to prove my case.
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06/26/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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I checked my credit report and noted that my loan was negatively reported for late payment American Education Services ( AES ) when all of my student loans were in good standing due to the deferment set by the Biden Administraiton. Also, I have been completing my XXXX XXXX XXXX. AES has placed this on my credit report. This showed that my account was 90 days past due at the time. I have been working on my XXXX XXXX XXXX and taken a break from school which should have placed all loans in deferment, and also with President Biden placing all Federal Loans on pause until XX/XX/XXXX. My plan was to consolidate all my loans to be able to pay one bill monthly. However, the Federal Stafford that I have is now with the creditor American Education Services, and they were not my original creditor. When I became aware that there was a balance due on this loan, I paid {$530.00}, to include the late fees. to the company on XX/XX/XXXX, and I sent an email on XX/XX/XXXX, requesting that the negative remarks be removed due to me paying my account to a current status, and explaining that I have worked hard to have my credit score improved. I received a return email the next day, XX/XX/XXXX, by a representative stating that the payment was showing pending and that it takes two business days. The representative completely ignored my request to have the negative remarks removed as I specifically requested this. This prompted me to keep an eye on my credit report to watch for these remarks to be removed. I continued noticing that the negative remarks remaining on my account even when payment was processed, and my account was no longer delinquent. On XX/XX/XXXX, I emailed American Education Services once again and asked why my credit report on the major credit bureaus had not been updated when my account is current and for them to update my credit information that this has already been requested in a previous email. On XX/XX/XXXX, I received a reply from AES stating that they report on a monthly basis and the report will be submitted towards the end of XXXX. Also, I have paid in advance for XX/XX/XXXX, and XX/XX/XXXX. I noted that I received another notification on XX/XX/XXXX, stating that my account was 180 days late, which is not accurate when I was no longer delinquent, why wouldn't it have shown up earlier in the month. On today, I called AES and spoke with a representative on a recorded line, I asked why they report that my account is 180 days late and my account is current, that is false information and negative representation that this was just reported. The AES representative stated that they would not remove the late payment remarks, especially with him seeing that I was current. Before this companies ' negative remarks, my credit score was a XXXX. The creditor is very aware that reporting negative remarks on an individuals ' credit report hinders them in being able to live financially and maintain a stable lifestyle. I worked on improving my credit report to be able to purchase my home in XXXX of XXXX. If I would have known that this loan was not still deferment, they would have received payment, but I was not aware. My concern is why did they take these federal Stafford loans out of deferment when they are not to be repaid until XX/XX/XXXX, and why is intentionally attempting to hinder the credit of someone who has worked so hard to maintain good credit standing. I have son going to college and one never knows what may have to be borrowed to assist my child. I have paid them for what is owed as requested and they should rightfully remove the remarks as requested and show my account current without late payment remarks that affect my credit score.
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07/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have a Federal Student Loan that has switched hands multiple times in since XXXX. I have been working for the State of California in an attempt to gain loan forgiveness. ( PSLF ). I have recently hit my 10 year mark and started communicating with the company ( Myfedloan.org ).
Contact with my college 's financial aid department ( XXXX XXXX XXXX XXXX ), has not helped. After several calls and endless hours waiting on hold, speaking to XXXX XXXX and being referred to a supervisor XXXX XXXX that XXXX " can't help '' me.
I finally found a phone number for PSLF and began calling them XX/XX/XXXX, as XX/XX/XXXX would mark my 10 year anniversary with the State of California.
XX/XX/XXXX I spoke with XXXX ( # XXXX ). I was told that applying for PSLF takes months and months and that I just had to wait for them to tally my payments. However, I still had to be working for the State in order for my loans to be forgiven- but they dont know how long the tally will take. Maybe 6-9 months sometimes.
I called again on XX/XX/XXXX and spoke with Geargia ( # XXXX ). She was very pleasant and very helpful! She explained that I still needed to send an email to begin the Temporary Expanded PSLF process. ( Although, I had all intents of using PSLF, I was somehow not on the correct loan type. Unfortunately, the current company does not have the ability to look at the old companies records ).
On XX/XX/XXXX I spoke with XXXX ( # XXXX ) who told me that my tally was ready and that I still needed 20 more payments ( once the COVID forbearance ends XX/XX/XXXX ) to be eligible for TEPSLF. I was told that I could make back payments. At this point, I discussed it with my family and decided that I would use some bonds and gift money to pay off the loans. I made my withdrawals of money that was earning interest, and sent {$3000.00} to myfedloan.org.
On XX/XX/XXXX I once again called myfedloan.org to see why my back payments had not been credited. I talked to XXXX ( # XXXX ) who had no PSLF experience. She transferred me to XXXX ( # XXXX ) who stated that in order for back payments to be made, I would need to talk to a supervisor to get an over ride. She transferred me to a supervisor named XXXX ( # XXXX ). XXXX proceeded to tell me that all of the information I had collected from the company was false. He could not give me an over ride. He was somewhat apologetic that I had pulled money out of interest bearing funds that could not be returned, and said there were no other options for me. He couldn't look into my loans with past borrowers. And, the fact that I was given false information about back payments did not qualify as an error on the part of the company that would allow for an over ride.
I have received so much contradictory information. It seems like every time I call there is a different story. So, this is where I am stuck. After 11 years at an absolutely soul crushing public service job, I am still 2 years away from Public Loan Forgiveness. All of the promises made at XXXX that the financial aid office would always be able to help me were broken. My loans have moved multiple times outside of my control. I have followed everything I have been told by the current company, and I am still here with 20 more mandatory payments. All I want to do is to pay the balance of the 20 months so I can move on in my career. The money I have pulled to do so can not be replaced. No one tells you at the beginning, that you should just work for the private sector and pay off your loans. In the end, student loan providers are just a lender and don't work with you anyway. PLSF is just a scam to get people to work for the government because they don't have competitive pay.
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08/17/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
On XX/XX/XXXX I took out a student loan to pay for the remainder of my schooling at University XXXX. This loan was used for school and living expenses. In XX/XX/XXXX I entered the XXXX XXXX and on XX/XX/XXXX I was discharged from the XXXX XXXX with a XXXX.
The original loan amount was {$21000.00} on XX/XX/XXXX. After making {$16000.00} in loan payments, the loan balance today is {$25000.00}, far more than the original amount borrowed. It is clear that despite making years of payments, the principal balance has not, and will not be reduced even when monthly payments are made.
It does not make sense that the principal balance continues to rise even as monthly payments are made. I have listed XXXX preferred resolutions below.
This student loan is a personal financial crisis. I ask the CFPB to help me to file a complaint and to take action to remedy the wrong that has been done by the financial institutions involved in victimizing a XXXX veteran. What Happened : On XX/XX/XXXX I took out a student loan to pay for the remainder of my schooling at University XXXX. This loan was used for school and living expenses. In XX/XX/XXXX I entered the XXXX XXXX and on XX/XX/XXXX I was discharged from the XXXX XXXX with a XXXX.
The original loan amount was {$21000.00} on XX/XX/XXXX. After making {$16000.00} in loan payments, the loan balance today is {$25000.00}, far more than the original amount borrowed. It is clear that despite making years of payments, the principal balance has not, and will not be reduced even when monthly payments are made.
It does not make sense that the principal balance continues to rise even as monthly payments are made. I have listed XXXX preferred resolutions below.
This student loan is a personal financial crisis. I ask the CFPB to help me to file a complaint and to take action to remedy the wrong that has been done by the financial institutions involved in victimizing a XXXX veteran.
The University XXXX in XXXX. I went to financial aid and was told to get a loan with AES, I was not told it was a private lender. I felt like this is a predatory loan lender. These loan payments have been going on for years, and I can not make any headway. I have my mother as a co-signer and she is now XXXX years old, and I can not get her off the loan because I had to be in forbearance. I also thought that I was able to consolidate all of my loans, including this XXXX, and so I missed a XXXX of payments, so they wo n't let her off the loan, and this is a hardship on her, having it on her credit report.
My other student loans were forgiven because of my XXXX, this company would not allow the loan to be consolidated, they could have if they wanted to, and therefore it has become a huge financial burden to me and my family. I told AES of the financial difficulties I had with paying the loan back, they told me to go to school and use the XXXX GI bill and get the money from that to pay back my loan to them. I went to school, and because of my XXXX I did very poorly. I had to drop classes, I got bad grades, it messed up my GPA and now I want to try school again, the University said that my attempted credit hours and completed credit hours were too low for me to attend using government aid, and I would have to use personal funds to attend school. I only have XXXX credit hours left to graduate, and I ca n't attend school. AES will also not grant an in school deferment to me. I have contacted my congressman, he could n't do anything. I have shown this to lawyers, they have told me if my mom was n't on it, then they could n't collect and eventually it would go away, but she is on it, and that would totally destroy my credit
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07/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have chosen Problem with Customer Service, however every single category of problem is involved in this.
I am writing to report American Education Services ( AES ) for purposefully withholding information. Specifically they never made IDR available to me in XXXX when I exited college and had trouble repaying my loans. IDR was not discussed only standard and extended. Because I thought those were my only options and I could not afford the standard payment, I chose extended which then locked me out of the PSLF I would now rightly be on track to qualify for under all criteria but loan repayment plan. They offer me options now that are of extreme detriment to me and would basically amount to me having given them money for 12 years to no purpose and have told me the 8 years of PSLF eligible payments would not count.
Additionally, at the time of taking the loans they service I was told it was government money because I did not have a cosigner with good enough credit or income to secure private loans. They have now begun calling them " commercially held '' which is absolutely not what was told to me prior to signing the original promissory.
Further, AES has taken XXXX proactive steps to tell me about alternate loan options, like consolidation, etc. That would be beneficial to me as a consumer. They claim " oh we have information on our website '' but the only emails that are sent are the billing emails which drop you on a login page and then redirect you to the payment page bypassing all information. I also pointed out to them the absurdity of this ... what is the poinXXXX in having talked to a professional about it if they were just going to say " well you have to research it yourself ''.
They have also denied multiple requests over 12 years for amortization sheets saying that they " can't do it because the number of days in a billing period fluctuates ''. I have called XXXX on this to them because it's extremely basic math involving multiplication and addition ; in other words, they can do it, they purposefully choose not to so as to obscure the ridiculous nature of their daily compounding of interest.
They have also all but admitted to two short periods of theft or misallocation of payment funds. I made payments during a period of educational deferment ( 2 2-month periods in XXXX ). I was unaware I was in deferment during these periods, yet they took the paymenr money and charged me interest on subsidized loans. I did not know this happened until they basically drew my attention to it in an email last Friday, XX/XX/XXXX. The theft occurred in XXXX and they never notified me of it, nor credited me and didn't even purposefully draw my attention to it. They made me aware of it only accidentally.
I have tried working with them but after ripping apart their last email last Friday XX/XX/XXXX in a point by point counter email, they have now decided to completely ignore me for the last 7 days.
I have informed them over and over again that I am angry and that not assisting me will have repercussions. I have taken the first steps today to report them to the DoEd OIG and now you.
I am very angry about this whole thing and they are being unhelpful and now just straight up are ignoring me hoping I will just go away.
I have informed them that I will no longer pay my loans and they have threatened me with collections and told me that they will be calling me, emailing me, etc. To notify me of missing payments. In other words, they fully acknowledge the validity of persistent multi-vector communication on important matters... but only when they are the ones who benefit from it ; not when it is the borrower who stands to benefit.
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12/05/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
After complaining in XXXX to the CFPB about this loan servicer exhausting my forbearance time period, AES grants me an administrative forbearance with no end time frame. No disclosures were ever sent to me to indicate WHEN my administrative forbearance would end. In XX/XX/XXXX, AES abruptly canceled this forbearance from XXXX and stated within 30 days my next bill would be due. Since I received that notice, I called AES frustrated and confused. I am currently a XXXX student with one year left until graduation. I desperately needed that forbearance. AES chose to drop me without any notice from my forbearance, increase my interest rate, add in capitalization fees and also increased my bill from the disclosure amount of {$270.00} to {$290.00}. There was a bill since to me on XX/XX/XXXX DEMANDING I pay the {$290.00} by XX/XX/XXXX. That gives me approximately 3 days to begin budgeting for my due date, ABRUPTLY. I was also sent a notice of new loan terms on XX/XX/XXXX, two days AFTER I received a BILL stating I had 3 days to pay. To even further my frustration, this company could not provide me the documentation I requested. I called and spoke to a representative first, reference ID XXXX who was rude, and unwilling to assist and escalated to a supervisor who understood my complaint and was willing to assist ( Reference ID XXXX ). After being escalated the supervisor advised all my forbearance options or deferment options were truly exhausted a year ago in XXXX. They advised me that I had no other options and they had no documentation on file that could explain the timeframe in which I was given in XXXX to have a forbearance or deferment. I have received no documentation in which shows what TERMS my forbearance or deferment in XXXX was under and therefore am questioning the validity of the ending it so abruptly on in the month of XX/XX/XXXX. I also have concerns about my rights as a consumer. How can this private loan servicer send me a bill first, on XX/XX/XXXX requesting that I pay within 3 days of the bill on XX/XX/XXXX, then send me my new loan terms on XX/XX/XXXX and no explanation as to WHEN my loan forbearance or deferment ended or a time frame in which they agreed to in XXXX, shortly after reporting them to CFPB. So here I am again this year, with the same issue. They are harassing me with several emails, threatening to report me to credit bureaus and stating a new amount on my email notices. I will be negatively reported to the credit bureaus by XX/XX/XXXX if I do not get assistance with this company and this I feel is unlawful. I have enclosed all documentation in this claim, none of which was sent me to ever had any information that shows in XXXX when I would need to PREPARE or EXPECT for my forbearance to end. I am deeply upset that this private loan servicer has no record of WHEN my loan forbearance was truly ending and that I received no notice, only an ABRUPT BILL.
*PLEASE NOTE THE ATTACHMENTS* AES failed to indicate when the forbearance that was given to me last year would end on the document packet they sent. I have requested this information from a rep and a supervisor and they advised me they would mail me a packet with this informatu=ion. On the documentation that they sent, it does not SPECIFICALLY INDICATE when my forbearance or deferment would end indefinitely. The document only provides the original terms of my loan BEFORE I requested any assistance. This shows they have ended my forbearance without any cause. I believe they are being deceptive. No one at AES can provide or locate where I was informed last year that my forbearance would end before I completed my last degree ( which ends within one year ).
|
01/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
Dear XXXX : I am writing in regards to Federal Student Loans through XXXX College and managed by Fedloan Servicing.
In XXXX I made the decision, based on advice given by representatives of XXXX XXXX, to put my name on Parent + loans for my daughter, XXXX XXXX. XXXX decided to attend XXXX College in XXXX XXXX transferring from XXXX XXXX XXXX in XXXX. As part of the transfer from XXXX XXXX XXXX to XXXX my daughter and I were assured by representatives and counselors at XXXX College as well as other sources that XXXX College was an accredited institution and that XXXX would be getting a very good education in her chosen field XXXX.
The only times that I actually signed XXXX paperwork with XXXX College was when my daughter did actual enrollment in XXXX of XXXX through XXXX XXXX. After that I stopped receiving correspondence with XXXX College altogether. I attempted on several occasions to contact the finance department regarding the issue of incurring charges not authorized by me without any contact back from their finance department. I did finally get in touch with a gentleman who said that he was the finance manager for XXXX College ( he skirted giving his name every time I asked for it ) and after explaining that I was incurring charges without authorization and that I wanted copies of my finance records he stated that he would investigate the situation and gather all of my records and email them to me. He never contacted me back and I was not able to make contact with XXXX College again. I was only able to get their automated system and leave several messages. In total, to this date I owe {$71000.00} in Student Loan debt that was not authorized by me.
It was just recently brought to my attention that XXXX College was found liable in a class action law suit for the same practices that I have described above. I am confident that I owe XXXX XXXX XXXX for tuitions and fees and will pay the money owed to XXXX XXXX XXXX. I will not pay any tuitions and fees to XXXX College that were not actually authorized by me. The fees authorized by me were from XXXX, XXXX to XXXX, XXXX only. I have also included a brief overview of unethical treatment and abuses to my daughter by her account.
XXXX XXXX - got in contact with XXXX to start attending classes, was told that they were accredited and that any credits obtained from XXXX would be transferable.
XXXX XXXX - started classes.
XXXX XXXX - moved to XXXX due to bad living conditions.
XXXX XXXX - before end of semester I asked for a semester off to help my sister in XXXX who was XXXX. I was refused time off and was forced to continue classes, I went to XXXX and they refused to mail me the books for my classes. My parents had to have it sent to them in XXXX and they had to shell out the cash to send it to me in XXXX. I was 3 weeks behind before I got my books and the teachers would n't let me turn in make-up work. I failed all XXXX classes I was taking and it dropped my GPA. they charged me for the classes.
XXXX XXXX - moved to XXXX. Could n't get internet for 3 weeks, due to complications. School refused to let me take time off to let me get situated or even make up the work. Missed 3 weeks of assignments with no chance of recovering. GPA suffered again. Still charged me for classes.
XXXX XXXX - my grandmother passed away and I requested a bereavement so I could attend her funeral. I was refused this.
XXXX/XXXX/XXXX - I was contacted to come back to school. Got through the process and even got enrolled. And then was told I was n't allowed back in and the advisor dropped all contact with me. Name of advisor was XXXX XXXX. Rejection came on XXXX happened 3 times in a matter of months.
|
10/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
My servicer, Fedloan, misrepresented information to me about the payment amount I would be responsible for and that would be debited from my account during the transition period from changing from the Income Based Repayment Plan to the Revised Pay as You Earn Plan. A direct debit was initiated from my account although I received notification that direct debit service was suspended. I learned that the standard payment amount was automatically debited from my account today. I also have not received correction to my PSLF investigation request.
Based on the misrepresentations I received from Fedloan, to my financial detriment, I am asking that the standard payment amount be credited back to my account and that the new REPAYE amount be effective XX/XX/2016.
XX/XX/2016, I called the servicer and asked about the process of paying the {$5.00} forbearance and how long it would take to process because I did not want to forfeit XX/XX/XXXX for public service loan forgiveness and have the new payments start in XX/XX/XXXX. I was told that as soon as the payment was received, the system would generate the bill for the REPAYE payment. I also called to dispute the incorrect number of PSLF payments. They said that the investigation process was ongoing and no resolution had been reached yet.
On XXXX, I called Fedloan to dispute the number of PSLF applied payments which was incorrect. I was told that the investigation into my PSLF request had been resolved and that I received XXXX electronic letters in my inbox. I found no such notifications. I also called to to find out how I could have my REPAYE plan become effective XX/XX/XXXX instead of XX/XX/XXXX, thus forfeiting 2 months of PSLF instead of 1. I requested to speak to a supervisor. The supervisor told me that I could submit the {$5.00} forbearance payment as soon as possible and that would create a system notification to generate the bill for the next month. I asked her if there would be a problem since the payment required when I logged into my account said {$0.00}. She advised that I should still submit the payment. She also was adamant that I received the PSLF investigation letters which she later emailed to me. I never found these in my account inbox.
Then on or about XX/XX/2016, I received the bill notification for the {$5.00} forbearance. I was confused since I already paid the {$5.00}. I called Fedloan and the representative said that the {$5.00} payment I had sent on XX/XX/2016 was not applied because there was no active bill yet. I told her that the supervisor told me to do so, and she said that I would have to cancel that payment. And then pay the {$5.00} again in response to the bill I received.
I last checked my account the week of XX/XX/2016 and the next payment amount still was " {$0.00}. '' I also saw that direct debit was not activated on my account. I called Fedloan that week and asked what would happen to my account for XX/XX/XXXX. I was told nothing would happen and that my REPAYE payment would initiate in XX/XX/XXXX. I asked if that XX/XX/XXXX would be just forfeited, and the representative said yes, I would just lose that month. During all my calls with Fedloan, I was never told that I would be responsible for the standard term payment while I transition from IBR to REPAYE. Also, my direct debit was deactivated, so the amount debited was unauthorized.
Today when I logged into my Fedloan account, I saw that there was a message that my account is past due and that I have the option to initiate direct debit. I do n't know when the direct debit was initiated. I was assured many times, I would not be billed the standard amount while transitioning from IBR to REPAYE.
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01/18/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In the beginning of 2017 we had a major weak leak at home that made us replace all the floors on the first floor including many walls that started to mold. I needed some extra cash to help with repairs and deductible so I let the student loan run to about 55 days knowing they do n't report till later. I contacted them to discuss signing up for direct debt knowing this was suppose to lower my interest rate and it would reset my current payment to zero. So they walked me through how to setup it over the phone and they even told me I may still get a notice for the loan being past due that it would all straighten itself out because the application would be being processed at the same so there should be no issues before the next payment due as it would auto draft, so I logged in and completed the application. They even told me on the phone that if I sign up for direct debt it would XXXX the payment and if I wanted to log back in and remove it so I could benefit from the XXXX payment and still pay manualy. It was a win win for me, no reason I would not have completed this. I have two accounts, one for my regular expenses at XXXX and one at the credit union where I auto draft my cars, house, and student loan. I thought this new direct debit / auto draft was on auto pilot.
A month or so later I get an email from XXXX XXXX telling me they are lowering my credit limit from $ XXXX to XXXX. I thought it was maybe because I did not use it often but when I called they told me it was because my credit score was drastically reduced. I panicked, I totally freaked out, I got the hot flashes, and to be honest I went into a deep XXXX and still so XXXX out I ca n't hardly sleep. All that hard work over the years was gone in a flash. I called them immediately to determine what happened. My statement has one account number I pay against but on the back end they process the payment against 6 loans so they ended up reporting " 6 '' 90 day late payments. My score was in the mid 700 's at the time and dropped to XXXX. Not one issue on my credit report from anyone other than XXXX/XXXX. When I spoke to them they indicated they did not see the direct debt setup or active on my account so I worked with them to process immediately to get the payments going assuming they would work with me to correct the credit report as this was their fault. I am certain I completed it on their end well before the 90 days.
To date, they claim I never completed the application ; therefore will not do anything to correct my credit report. I have been doing a lot of research online and have found multiple reports of others with similar issues as mine and I have found some with issues not like mine. Some where XXXXXXXX had a systematic problem and later corrected after months of destroying peoples credit, marriage, family, work, etc and some they refuse to admit guilt and they are in the same position I am ; looking your family in the face as if you have failed them. We have been trying to buy a house and we ca n't now. We planned to buy our teenager a care next year for graduation, ca n't finance one. I also live in XXXX Texas where the hurricane XXXX destroyed most of our town, I could n't ever get a loan to buy a generator during that time.
I have sent several emails to the CEO and board members. None of them with authority will ever call me. They have others leave me a brief voice mail and later send me a letter. We have been through this process at least three or more times with no one caring. Feel like I get treated like a piece of trash on the phone when I call customer service and they have no compassion for what they have done or how this impacts people.
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09/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am eligible for an income-driven repayment plan and the Public Service Loan Forgiveness program ( and was previously correctly enrolled in both of these things ). I completed my annual repayment plan recertification application in XX/XX/XXXX ( on time ) and requested the lowest possible monthly payment, which would be the Pay As You Earn plan ( instead of the Income-Based Repayment plan that I was previously on ). In order to make the switch from IBR to PAYE, I was placed on a temporary Standard Repayment plan inXX/XX/XXXX ( after a several-week long application " processing '' period ). Because my standard payment would be extremely expensive and unaffordable, I was placed on a temporary forbearance and told I would receive a bill for {$5.00}, the minimum amount possible, inXX/XX/XXXX. Instead, I received a bill for {$0.00} ( XXXX dollars ), which was due XX/XX/XXXX. On a call with my loan servicer on XX/XX/XXXX, I was told that this {$0.00} bill was a " processing error '' or a mistake made by my loan servicer. I was able to make a {$5.00} payment via phone that day ( XX/XX/XXXX), and was told that my original repayment plan application would then be able to be processed, and that I would be correctly placed into the correct PAYE plan. I called back onXX/XX/XXXX and was told that this process could take up to another month to " process '' so I was placed on an administrative forbearance period. When I called onXX/XX/XXXX, I was told " too much time lapsed '' from my last payment ( {$5.00} on XX/XX/XXXX ) and so my repayment application would need to go through " another review '' after I made an additional {$5.00} repayment ( which would be sent out in a bill in XX/XX/XXXX ). I had not received any information on my application, so I called again onXX/XX/XXXX. I was told again that my previous repayment plan application should have been processed months before, so I was told my information would be sent to a supervisor and rushed through the processing application by XX/XX/XXXX. Meanwhile, I received a letter from my loan servicer that my income-driven repayment plan was DENIED because my application version had expired. The application was expired because I completed it on time in XX/XX/XXXX, but my loan service failed to process it within their own 90-day window ( through no fault of my own ). I called my servicer again on XX/XX/XXXX and ( again! ) explained this entire story. I was told ( again! ) that my application would be put in for another " review '' and that the representative would ( again! ) note the extenuating circumstances ( and errors on the part of my loan servicer ) that had caused the delay. I was told this time my application would " definitely be approved '' within 7 to 10 business days. Now, more than this amount of time has passed and I have not yet received notification that my repayment plan request has been approved. Instead, my standard payment that was due XX/XX/XXXX is now past due, and my loan has been moved to " delinquent '' status. I was told onXX/XX/XXXX that I should disregard the standard payment due on XX/XX/XXXX because it would " go away '' when my income-driven repayment plan was finally appropriately processed.
In summary, I have made multiple ( 8+ ) calls to my loan servicer to try to resolve this issue. I have waited 6 months for my loan servicer to process my annual repayment plan application, and they have to this date failed to do so. During this 6 month period, I could have been making qualifying payments toward my Public Service Loan Forgiveness, but I have lost this time due to " processing errors '' and multiple failures on the part of my loan servicer.
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09/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX/XXXX/XXXX I sent the following email to Fed Loan Servicing for actions that I saw on XXXX/XXXX/XXXX : There seems to be a problem with my account and would like for someone to provide me with a detail explanation of what is going on, here is the situation : On XXXX/XXXX/XXXX my account showed that I had unpaid interest of {$980.00} On XXXX/XXXX/XXXX I made two payments to cover the interest {$750.00} and {$300.00} for a total of {$1100.00} This payment was more than enough to cover the interest, and as such, I should not have received compounded interest. In looking at the account and how payment was applied to the first payment of {$750.00} all went to interest. The second payment of {$300.00} made shortly after the first, only {$110.00} was applied to the interest ; the remaining {$180.00} was applied to the principal. This appears to be deceptive. Out of my {$300.00} payment, {$220.00} should have gone to the outstanding interest and {$71.00} should have gone to the principal. The method that was used left my account with {$110.00} of unpaid interest which compounded over the weekend, which should not have happened since more than enough money was credited to the account on the same day to cover the interest and a fraction of the principle. I need an explanation of how this happened and how this proper practice. Thank you for your help in this matter and have a wonderful day.
I called FedLoan Servicing on XXXX/XXXX/XXXX and spoke with XXXX as a follow-up to the email sent on XXXX/XXXX/XXXX. In looking into the account, she was not sure why my payment was not allocated correctly. She put in a request to have the account reviewed and the payment reallocated. She told me that it would take 7 to 10 day to find out an explanation as to what happened and why it occurred. XXXX stated that it would take 10 to 15 business days to have the payment reallocated. I requested to have the review sent to me after it is done, which she put a note in the system to have this done.
I called FedLoan Servicing on XXXX/XXXX/XXXX and spoke with XXXX. I told here that there seems to be a problem with my account, and this is not the first time that it happened, the same issue occurred on XXXX/XXXX/XXXX. I need to have my payment corrected, and my account audited. Here is what happened : On XXXX/XXXX/XXXX my account showed that I had unpaid interest of {$180.00} On XXXX/XXXX/XXXX I made a payment to cover the interest {$200.00} This payment was more than enough to cover the interest, and as such, I should not have received compounded interest. In looking at the account and how payment was applied to the first, only {$110.00} was applied to the interest ; the remaining {$81.00} was applied to the principal, which is wrong as it is FedLoan Servicings policy to pay off the interest first. Out of my {$300.00} payment, {$180.00} should have gone to the outstanding interest and {$16.00} should have gone to the principal. The method that was used left my account with {$110.00} of unpaid interest. I stated that I needed an explanation of how this happened and how this proper practice. XXXX placed the rested and said that she does not know how long the payment reallocation will take as Financial Management does it. Once the review is completed she told me that you only receive a callback and nothing in writing. I expressed how disappointed in this and that I would request once I receive the call to have the findings put in writing. The information that I received on the XXXX/XXXX/XXXX is different from the information that I received on XXXX/XXXX/XXXX regarding how and when I would receive the results of the investigation.
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09/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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Hi. I started the process to change my repayment plan inXX/XX/XXXXwith My Fed Loan .ORG ( I am in the public service forgiveness program and was forced to have them as a loan servicer ). I submitted all required paperwork to leave my current repayment plan and enter in a new repayment plan ( both were income based ). At the time the customer service representative stated that I could request a forbearance to pay less then the full amount on my loan. In order to enter a new repayment plan you are required to make one " regular '' loan payment. For me this amount was approx. {$510.00} and the forbearance amount would be {$5.00}. I made the payment onXX/XX/XXXX when I received the a bill for the full amount. By the original loan processor I was told that I should expect to receive a full bill and to not pay this bill but wait to receive a bill for the {$5.00}. I paid the XXXX onXX/XX/XXXXand expressed relief that I would not have to worry about making the {$510.00} payment. The My Fed Loan.org Customer Service Representative agreed and stated I was all set. However what I was not told was that in order to ensure that the payment for {$510.00} to not be processed I would have to suspend direct debit. I had a payment for {$510.00} removed from my banking account onXX/XX/XXXX. I called My Fed Loan .ORG to see why this payment was processed and was told that the payment is processed regardless of any other statuses on my account as the Public Service Forgiveness Program does not allow for them to stop payments. When I asked why I was not told that I would need to suspend direct debit I was told that they are not allowed to provide this information and I have to ask for it. I asked to have the payment reversed as I did not authorize this payment. This was not allowable according to the representative who I spoke with unless there was an error on their part. They stated I would need to go through my bank to dispute the charge. I also asked if at this point ( approx. 5 months after I had started this process XXXX if the paperwork had been processed. It was still waiting to be processed so in XXXX I would potentially be forced to make another payment for XXXX. I was escalated at this point to a supervisor who " as a favor '' finished processing my paperwork in order to enter me into the new repayment plan. When I questioned why the process took so long it was stated that my request for a forbearance meant that it would take additional repayment cycles to process through this request however I would still be required to make payments under my old repayment plan. Had I been provided this information in the beginning I would have simply made a " regular '' payment since the 3 extra payments I made in the old plan meant that essentially paid that anyway. The processor also stated that they were " backed up '' due to the millions of loans that they service. At this point I asked if my direct debit had been suspended ( thinking that my clear desire to not make these direct payments had been stated in this call ) I was told that since I had n't asked for it yet the direct payment was still on the account. At this point I asked to have direct debit suspended and asked for a copy of the recording and all other recordings from the phone calls I had with My Fed Loan.org be sent to me. I was told that this was not possible as that was " confidential '' information that I did not have a right too.
I have since reached out to my bank to ensure that My Fed Loan payment for {$510.00} is disputed ( this will require a trip to the bank to sign the paperwork in person ) and that My Fed Loan is blocked from accessing my account.
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10/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
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XXXX/XXXX/15 called AES to request for forbearance for XX/XX/XXXX and XX/XX/2015, forbearance was approved. I received a called later that day to call agent XXXX back, I called back & spoke with someone else ( XXXX was not available ) who said the forbearance was denied, that 's why XXXX called back, but he fixed it and so the forbearance was approved again. XXXX/XXXX/15 received a letter of delinquency in the mail from XXXX XXXX ( a collection agency that works for AES ), I called AES that day and the agent said whoever I spoke with last was wrong and I did not get forbearance. XXXX/XXXX/15 my co-signer paid {$93.00} due to incorrect delinquency claims. XXXX/XXXX/15 AES called me to say they were sorry, forbearance was approved from XX/XX/2015-XX/XX/2015. Payments from XX/XX/2015-XX/XX/2015 would be @ lower modification rate of {$46.00} as we agreed. XXXX/XXXX/15 I called AES because my account online said I was delinquent. AES agent said they put my account under review and should have a verdict by XXXX/XXXX/15 to figure out what happened. The agent admitted they saw I was on forbearance and did n't know why my account was delinquent. XXXX/XXXX/15 co-signer paid another {$93.00} due to continued claims of being delinquent. XXXX/XXXX/15 spoke with an agent who did n't know what was going on with my account, I asked to speak with a manager, I was connected to someone else who still did n't know my entire history and asked if I wanted to speak with a manager ( I already thought she was a manager ), she also said she was going to open another review on my account and wanted me to get off the phone because " she thought I had been on hold long enough, '' though I refused. Then she connected me to XXXX ( ID # XXXX ) who said there was no manager on duty but he was the supervisor who could help me. He said since my co-signer paid the two payments of {$93.00} that it negated my forbearance and loan modification payments. My co-signer made those payments because AES kept calling and mailing letters to us saying we were delinquent, which we were not. My co-signer was scammed and tricked into paying when it was not needed and therefore cancelled my forbearance according to their policy ; XXXX also said that the two payments of {$93.00} could not be put toward future payments. I have spent hours of my life since XX/XX/2015 trying to get this resolved and every person I speak with gives me a different answer. Due to the many mistakes by AES, my credit score has now been negatively effected. It is unacceptable to be charged while on a forbearance for my student loan and to be harassed and given the run around by this " company. '' I asked for forbearance in XX/XX/XXXX due to an illness I have and continue to suffer from and my co-signer suffers from a XXXX with very limited income. I also received a letter dated XXXX/XXXX/15 saying my forbearance request was approved to cover XX/XX/2015- XX/XX/2015, though I have saved screen shots on my computer for payments I made in XX/XX/XXXX and XX/XX/2015, which is during the forbearance approved months. They said I had a balance anyway. I have never dealt with a worse company. This student loan was applied to when I was attending XXXX XXXX University, XXXX. XXXX Campus, now called XXXX XXXX University, located at : XXXX XXXX XXXX, XXXX, NY XXXX.
Attached is confirmation of the payments I made for XX/XX/XXXX & XX/XX/2015, the agreement they mailed to me stating my forbearance was from XX/XX/2015-XX/XX/2015 and that the loan modification would be from XX/XX/2015-XX/XX/2015, as well as the latest letter I received from a collection agency saying my account is delinquent.
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09/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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|
Web |
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My stafford loans are handled by AES/PHEAA. When I was dealing with PHEAA, things went pretty well. Around the end of 2014, I got stuck dealing with AES for the first time, and things immediately took a considerable turn for the worse. After that, every time I tried to make a payment, it was some new, impassable issue. Things like account pages refusing to load or my account being locked after a single typo, both of which required calling into their call centers, since they apparently have n't been able to figure out online account management yet. Things are n't any better with their call centers. Assuming you can even get someone on the phone, which is a crapshoot at best, nobody ever seems to be able to find your account, and you get a completely different response from each person you talk to. Right off the bat, this nonsense put me several months behind getting my payments made, but this was nothing compared to their next stunt. After another few months, they suddenly refused to process any of my payments, claiming my checking account was " invalid '' ( they did n't give any details beyond that ). This was news to me, as I write checks on a pretty regular basis and none of them ever bounce. I tried calling and had no luck, as usual. I tried waiting it out and seeing if the issue was intermittent. No luck there either. After a five or six months I started getting letters threatening to EVENTUALLY report me to a collections agency, report me to the credit reporting bureaus, and get the loan guarantor to place my loan in default. All of these turned out to be lies. They had apparently been reporting me to the credit agencies the whole time, they never made any attempt to collect ( they were the ones preventing me from paying in the first place ), and the guarantor eventually contacted me on their own. I eventually responded to the guarantor, hoping I could pay them directly and cut AES out of the equation, but they said it had to be done by AES. I made several more calls to AES, eventually reaching someone who could actually find my account, and informed them I had spoken with the guarantor. They told me I had to talk to another department within AES in order to prevent my account from defaulting and gave me a phone number, rather than transferring me ... ... it was the phone number of the guarantor. Finally, I got the guarantor to call AES themselves, with me on the line, at which point AES finally allowed me to make a payment ... ..but only over the phone. After that, they sent me an email claiming my routing number was wrong, yet they were still, somehow, able to process the payment. I responded back pointing out that nobody besides them had had issues with that routing number for over fifteen years, and now, as if by magic, my checking account works on their website again. This whole debacle lasted almost an entire year. A couple months ago, I started having issues with their site again, and after finally managing to get a payment made this week, I decided to check and see if their absurdity had dinged my credit at all. That 's when I found out that they had lied about " possibly '' reporting against my credit. They had been doing it, three times over, since day one and have completely ruined my credit. The only reason I did n't pay these loans off years ago was because I wanted to build up credit in the first place. Now, because of these XXXX, I have gone from having great credit, with no complaints against me from anyone but AES, to having a credit score so low I 'll be lucky if I can get a loan with a co-signer, all over loans that AES, themselves, repeatedly prevented me from paying.
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05/14/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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XX/XX/XXXX. Judge XXXX XXXX XXXX of the United States Bankruptcy Court, District of Minnesota ; signed 5 orders disallowing claim for further payment on my private student loans, through a company called AES ( PHEAA ) American Education Services. These 5 claimes are for each lender that AES " claimed '' to have ownership of my loans. The 1 original company that had ownership was called XXXX. XXXX went bankrupt and closed in XXXX XXXX AES refused to acknowledge this Bankruptcy and closure of XXXX and continued to request payments and harrass me. They changed my privacy policy to list a subsidiary company of XXXX known as XXXX XXXX XXXX llc. as the new lender. This was after I informed them of the closure. They told me that they needed to be informed by XXXX of their closure in order to do anything about it. AES continued to charge me until I went into Bankruptcy XX/XX/XXXX. Before this AES attempted to tell me that XXXX XXXX was my new lender. XXXX XXXX denied being my lender. They claimed to be the lender for a trust portfolio of only 1 % of the total loan. However, in XXXX XXXX XXXX cut business ties to AES to to fraudulent activities on AES side. AES was and still claims that XXXX XXXX is a lender. They also changed my privacy policy AGAIN after this happened. AES also has XXXX XXXX listed on my credit report as a current lender. XXXX XXXX has no record of my accounts. Every company that AES has claimed as a lender has been given an order to disallow claim. I have filed multiple claims with the credit Bureaus, and each time they dismiss my claims by allowing AES to not show any documents or proof that XXXX, XXXX XXXX, XXXX, and now XXXX XXXX XXXX XXXX has my loans. XXXX and XXXX no longer exist, XXXX XXXX has no record of my accounts as of current. They opened the loans in XXXX and immediately sold to XXXX. XXXX XXXX XXXX XXXX was designated as soon as I filed for bankruptcy and AES was privy to me fitting to discharge my loans. XXXX, XXXX, XXXX wont take anymore disputes. There is always an error that happens that im informed of. AES has also said they refuse to comply with the court order. They said that the claims have to show extreme financial hardship. Last time I checked the only way to have student loans discharged in Bankruptcy is to prove just that very thing. That is how I have 5 orders. Because I infact am experiencing an extreme financial hardship. I have also filed a Complaint with Minnesota Attorney Generals office. With that complaint AES is under investigation for these issues. AES refuses to comply with court orders. AES continued to charge me and collect money from me during my past bankruptcy that started in XXXX to XXXX. I requested that money be refunded to me considering that they couldn't and still can not tell me where that money was going. It totaled approximately {$5200.00} I was told throughout 30 days that the 11 checks had been sent, when in fact they were sitting on the desk of management. He told me he never had any intentions of mailing, and infact tore them up. He also refused and they still refuse to correct my credit report. They have incorrect companies listed as lenders. AES is also aware that the accounts they have were opened fraudulently. They told me to file a police report. When I did, the XXXX California police department refused/could n't to file a report on an entity that no longer existed. This was in regards to XXXX. AES refused to acknowledge or help without a police report, even though they knew XXXX was closed. They were aware that XXXX was involved in a class action lawsuit for fraud and closed. They refuse to acknowledge anything.
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04/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
On XXXX XXXX I received an email from FedLoan Servicing stating that " A new message is waiting for me to view. '' This email said : " A new message has been placed in your FedLoan Servicing paperless inbox. To access this message, select " Go T o Paperless Inbox '' bel ow and sign in. Or go to Account Access at MyFedloan.org to view your paperless inbox. '' Eventually I 'm not sure when I first did this I logged in and saw I had a message with the subject " Information Regarding Your Student Loans. '' I clicked the link and a file downloaded with an obscure filename, it was " { XXXX } .pdf. '' It was n't until I noticed my payment was about to go up in XXXX 2017 that I revisited this " Information Regarding [ my ] Student Loans. '' When I finally opened the obscure PDF, I learned that the " information '' was that my income based repayment plan needed to be recertified or it would expire. Failure to recertify my income would result in being placed on an Alternative Repayment Plan with my servicer. The full text of the letter is attached. The notification given to me about this change in repayment status was not appropriately or completely communicated to me and has resulted in real financial and emotional harm. 1. FedLoan Servicing failed to send notification of my need to recertify in a meaningful way. They needed me to take specific action by a specific deadline but all that was communicated by email was that they had " information '' for me. The servicer should have indicated they needed action in the subject of the original email, and again in the " paperless inbox '' after I logged in to their website.
2. The notification sent did not completely lay out all the consequences of my failu re to act. Failure to recertify my income would result in a higher monthly payment, yes, but it will also result in the interest capitalizing onto my principle. This will have a dramatic effect on the amount owed, a direct financial harm to me as a consumer. Because FedLoan Servicing was not forthright about the consequences of my inaction, they should credit my principle with the amount of interest that capitalized. 3. The information in the letter downloaded from myfedloan.org 's " Paperless Inbox '' contain ed conflicting and misleading information. It said that payments made on the " Alternative repayment plan '' will not count to ward the Public Service Loan Forgiveness ( PSLF ) p rogram a program I currently qualify for. But when I called to submit this same complaint to FedLoan Servicing they told me the payment *would* count toward the repayment because my payment plan is a " standard 120 month repayment period. '' This is despite information on myfedloan.org showing a repayment term of 132 Months under my current plan. At this point I do not know what is right and who, if anybody, I can trust at FedLoan Servicing to give me accurate information about the status of my loans.
4. FedLoan Servicing has still not confirmed that the interest on my loan will capitalize or when it will capitalize. I will have no way of knowing if or when it will happen until it does. This means, I have no way of taking any action I could to mitigate the consequences of my failure. I spoke on the phone with XXXX , employee ID XXXX , about this complaint and was informated FedLoan Servicing could do nothing to help me resolve this problem and that the content and delivery of these notifications happens based on Department of Education regulations. He could not tell me what these regulations were so that I could read them and offered no resources for better understanding the problem.
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01/13/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
1. In XX/XX/XXXX, I consolidated my subsidized and unsubsidized federal student loans and received approval from the XXXX XXXX XXXX Federal Direct Loan Program to repay my loans under the Income-Based Repayment ( IBR ) Plan.
2. In XX/XX/XXXX, XXXX XXXX XXXX, a US Department of Education servicer, was assigned to service my federal student loans, which were previously serviced by the XXXX XXXX XXXX XXXX.
3. In XX/XX/XXXX, the US Department of Education transferred customer service of my federal student loan account from XXXX XXXX XXXX to XXXX, another US Department of Education servicer.
4. XXXX placed a brief Administrative Forbearance on my account in XX/XX/XXXX, but I continued making regular monthly payments. In addition, the US Department of Education sent me a letter ( dated XXXX XX/XX/XXXX ) indicating that it could not accept my public service employment certification because the certification form lacked employer name and employment begin date.
5. I submitted a Public Service Loan Forgiveness ( PSLF ) Employment Certification form in XX/XX/XXXX. I did not receive a response.
6. In XX/XX/XXXX, I submitted another PSLF Employment Certification Form. The US Department of Education sent a letter in response ( dated XXXX XX/XX/XXXX ), indicating that my employment at the XX/XX/XXXXXXXX XXXX qualified me for participation in the PSLF Program for the certified employment time periods ( XX/XX/XXXX to XX/XX/XXXX ). By XX/XX/XXXX, FedLoan Servicing was servicing my federal student loans.
7. In a letter dated XXXX XX/XX/XXXX, FedLoan Servicing notified me of an update regarding [ my ] progress in the Public Service Loan Forgiveness ( PSLF ) Program. The letter stated : As a result of a review of your account records, an adjustment was made to the number of qualifying payments in our system. The letter indicated 41 total qualifying payments. When I called to dispute this number, I was told the count was still in progress and the number would change. In addition, FedLoan Servicing informed me in XX/XX/XXXX that I was now repaying my loans through the Revised Pay as You Earn ( REPAYE ) plan. I continued to recertify my income and family size at StudentLoans.gov. In XX/XX/XXXX, I submitted another Public Service Loan Forgiveness ( PSLF ) Employment Certification form. I received no response.
8. In XX/XX/XXXX, I went to MyFedLoan.org to submit my Public Service Loan Forgiveness ( PSLF ) Application for Forgiveness. The website did not allow me to proceed for the following reason : You don't appear to have 120 qualifying payments. According to our records, you have satisfied 41 of 120 qualifying payments as of your last Employment Certification Form, processed on XX/XX/XXXX. In order to be eligible for forgiveness, you must have at least 120 qualifying payments, on at least one loan, at the time you submit your application. Your estimated eligibility date is XX/XX/XXXX. If you have certified all of your employment and believe your payment count is incorrect, please contact us to request a review of your payment history. Otherwise, you should continue to certify your employment annually until it is time to submit the PSLF : Application for Forgiveness. I have requested a review of my payment history. An email from MyFedLoan.org stated : We received your Public Service Loan Forgiveness question, and will get back to you as soon as possible.
I am asking for a month-by-month count of whichof my student loans payments qualified. If for any reason a payment did not qualify in any given month, I would like Pennsylvania Higher Education Assistance Agency ( PHEAA ) to list the reason why.
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03/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I currently have eight federal student loans serviced by the Pennsylvania Higher Education Assistance Agency ( PHEAA ) and I am participating in the Public Service Loan Forgiveness program ( PSLF ). I have been attempting to resolve an ongoing matter regarding my payments credited toward PSLF with PHEAA for more than a year. I am now writing to complain of PHEAAs inability to properly credit my qualifying loan payments toward PSLF, their inability to provide me with requested documentation and their inability to provide any semblance of helpful or timely customer service.
I graduated school in XX/XX/XXXX and entered the workforce in XX/XX/XXXX. Since XX/XX/XXXX I have worked full-time for the same PSLF qualifying 501 ( c ) ( 3 ) employer ( without interruption, continuing through the present day ) and have made monthly loan payments under the same PSLF qualifying Income Based Repayment ( IBR ) program. My qualifying repayment plan, my employer, my full-time employment status and my employer 's 501 ( c ) ( 3 ) status have never changed since my loans went into repayment in XXXX and I began making monthly payments. I have never consolidated or refinanced my loans.
My eight federal loans ( 4 Direct Unsubsidized Stafford Loans and 4 Direct Subsidized Stafford Loans ) were serviced by the XXXX XXXX XXXX XXXX until the Department of Education automatically transferred them to the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) in XX/XX/XXXX. My eight federal loans were automatically transferred again, this time from XXXX to PHEAA in XX/XX/XXXX when I submitted my first Employment Certification Form ( ECF ) as part of my participation in PSLF. Upon balance transfer, PHEAA only credited me with the XXXX qualifying payments I made while XXXX was my servicer. I received no credit for the qualifying monthly payments I made during the two years my loans were serviced by the XXXX XXXX XXXX XXXX.
I initially raised this issue with PHEAA via their phone based customer service in XXXX of XXXX. After multiple unsuccessful attempts, I was finally told that PHEAA could not provide any assistance over the phone for this problem, that I should try to gather all available documentation of my prior payments and submit an email to their customer service department. I was unable to obtain my payment records from the XXXX XXXX XXXX XXXX online so I emailed PHEAA to request these forms on XX/XX/XXXX. I received a receipt confirmation of my email but never any response. I emailed once more on XX/XX/XXXX and was told that " The payment count that you currently have is the payments that we were able to automatically qualify towards PSLF. We have not completed the full review of the entire payment history from your previous servicer as of yet.
Despite multiple subsequent calls and emails over the next nine months I have never been able to obtain any meaningful updates, information or follow up of any kind from PHEAA. Additionally, they have never provided me with my payment records from the XXXX XXXX XXXX XXXX, which I have requested repeatedly. Instead, without any warning or notification, my credited payments were suddenly decreased from XXXX across all eight loans to non-sensical numbers ranging from XXXX to XXXX, all without having received my new Employment Certification Form.
I am therefore lodging a formal complaint against XXXX for 1 ) failing to provide adequate or timely customer service 2 ) failing to provide requested records 3 ) failing to properly credit my loan payments toward PSLF and 4 ) inappropriately and incorrectly adjusting my credited payments without notice or explanation.
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07/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am currently in the PSLF program to have two of my student loans forgiven. I have obtained a " qualifying '' status on 117 of the 120 payments required to achieve loan forgiveness. I completed the 120 necessary qualifying payments in XX/XX/XXXX, so there are only 3 payments on my loans that need to be certified as " qualifying '' before my forgiveness can be approved. The payments are for XXXX, XXXX, and XX/XX/XXXX.
However, I am only employed by my qualifying employer until XX/XX/XXXX. If my loan forgiveness is not approved by that date, I will not receive the forgiveness I have been working towards for the past decade. Therefore it is crucial that these remaining 3 payments are certified as " qualifying '' and my loan forgiveness is received in the next 30 days.
To that end, I submitted a PSLF application request directly after my XX/XX/XXXX payment date passed, which was as soon as I was able to submit it. At the time I submitted my application, there were 21 payments on my account that had not yet been deemed " qualifying, '' despite the fact that I had submitted an employment certification back in XX/XX/XXXX.
After receiving an automated response that my application had been received and was being considered, I submitted a request for expedited consideration around XX/XX/XXXX. I received a response from FedLoan Servicing on XX/XX/XXXX stating that my PSLF application was currently under review to determine if I had been working for a qualifying employer for the required payment period. The response also stated that had I used the PSLF tool on the Dept. of Education website to apply for forgiveness that I might have received an automatic approval, but because I didn't do that, my application required a live representative to review it.
But I did use the PSLF tool to submit my application! However, the tool did not recognize that I had made 99 qualifying payments that had already been deemed as qualifying! My current employer is also listed in the PSLF tool database as an approved qualifying employer, so the forgiveness decision should be quick and simple, as the remaining 21 payments that had not yet been deemed " qualifying '' when I submitted my application were made while I was employed at that employer.
I am also discouraged because this week the results of my XX/XX/XXXX employment certification suddenly appeared on my PSLF payment tracking page. So, it took over 4 months for FedLoan Servicing to determine that my payments made between XX/XX/XXXX and XX/XX/XXXX were " qualifying, '' despite the fact that my employer is already in their database as a qualified employer for PSLF purposes. What is baffling is why the representative reviewing my file did not also review my PSLF application at the same time they were reviewing my XX/XX/XXXX certification request. It simply makes no sense, considering my forgiveness application had been submitted for nearly a month!
Additionally, several years ago, the only way I was able to receive a response from FedLoan Servicing about my qualifying payments ( after attempting multiple times over 2 years ) was to file a CFPB complaint. I received my requested response in about 10 days after filing my complaint.
In summary, I am in dire need of assistance with expediting my PSLF application to get the final 3 payments ( out of the 120 required payments ) classified as " qualifying '' and then get the loan forgiveness granted as soon as possible, but for sure before XX/XX/XXXX. This forgiveness is worth more than {$100000.00} to me and my family, so it is imperative that the process is completed in XXXX. Thank you for your help.
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06/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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While attending a XXXX program at New York XXXX I applied for and received Federal student loans ( opting not to take out any private loans ). Having finished my final semester, I had only XXXX " course '' remaining : a specially listed course that entailed only my meeting and collaboration with the professor overseeing my work on the thesis. Leading up to this XX/XX/XXXX semester, XXXX, communicating on my behalf with student loans -- and completely without my knowledge -- somehow incorrectly assumed I would be " XXXX. '' XXXX communicated this full-time status to Fedloans, prompting them to offer me a larger loan ( i.e., that which is appropriate for a full-time student ).
Seeing the unnecessarily large amount that I had been disbursed, I went to my Fedloans account and sent back {$10000.00} in XXXX, XXXX ( at the beginning of the semester ). What XXXX subsequently did without my knowledge would result in the punishing financial burden I have born since XXXX -- XXXX that was impossible to anticipate and that has been impossible to manage. Four months after my XX/XX/XXXX i.e., in XXXX of XXXX, XXXX realizing their own error with regard to my XXXX status, and once more completely unbeknownst to me, XXXX sent back {$9700.00} of its own money to Fedloans. Incomprehensibly, in that moment, my debt to the federal government -- an unwieldy yet anticipated debt whose repayment I had, prior to XXXX XXXX, consciously accepted and planned for -- was compounded with a debt to XXXX that I had never consented to.
Shocked by a sudden balance owed to XXXX ( from whom I never agreed to take money ), I spent weeks and weeks in order to finally ascertain that instead of simply passing the federal loans along to me, XXXX had incomprehensibly taken it upon themselves to become my lender. In essence, Fedloans lent money to XXXX who then lent money to me.
According to this logic, my sending back {$10000.00} to Federal Loans in XXXX of XXXX did not correct things for XXXX. Though unidentified as such to me, they had ( apparently ) acted as my lender, and their mistake in requesting loans for a XXXX student meant that they ( not me ) would send back {$10000.00} to Fedloans ( 4 months after I 'd XXXX and moved on, that is ) and that I should owe them ( not Fedloans ) that amount.
The result was finishing XXXX school with an absolutely unmanageable and unjust debt to XXXX. Not only would I have to repay my Fedloans according to difficult but anticipated and just terms, but I would have to repay XXXX immediately for a loan I had not solicited and something I could have never foreseen.
XXXX has since had me trapped. Without any other apparent recourse, I argued and then pleaded, protesting that this was all a result of their error and unscrupulous practices. Recognizing this, they consented to helping me with a " budget appeal form '' that would make me eligible for a new temporarily no-interest loan from XXXX. They allowed me to put this loan towards the remaining balance and thus lower it. Meanwhile, according to our unofficial agreement, I would make monthly payments towards my student balance while also working to repay the new loan.
I fought this for a long time, speaking with Fed Loans at length and being assured by their offices that something was not right. Finally, without the financial resources available to seek legal help, I simply accepted my predicament and have lived with it ever since. Having recently been made aware of this bureau, I am submitting this claim with hope that things can be made right ; and, moreover, that someone can explain to me what seems absolutely inexplicable.
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08/17/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I attended University XXXX and XXXX XXXX University Online classes XXXX. I graduated XXXX XXXX. If I could go back in time and reconsider I would NOT attend college. For XXXX reasons, the debt that I am left with now is IMPOSSIBLE to pay back in full before I die and the second is that education is NOT recognized in the workforce and it 's useless. I have NOT landed a job to utilize my degree credentials since I 've graduated 6 years ago.
I divorced in XXXX and the loans I took out prior to that were based on my ex-husbands income and now I struggle as a single mom of XXXX kids trying to stay afloat in our expensive economy. I have done forbearance that just got me more interest and higher amounts owed. I then went to repayment by income, I make my small payments as required but I can NOT buy a home so that my payments are smaller than renting. My total debt to income ratio is too high and causes me to have a lower credit score. This student debt is consuming my every chance in life to succeed as a mother and a working citizen.
I am just asking for some help. Student loans are NOT feasible for anyone 's future. I have to say if I could give back my degrees in exchange for my debt relief I would in a heartbeat. I want to ask a couple of questions, if someone is unable to pay back their student loans and go into forbearance or loan deferment status 's, why on earth would they be charged additional fees on top of what they are currently unable to pay? Loan establishments are greedy and nobody truly cares about our country success! This is a manipulative vicious cycle that sets us up those who are actually trying to make a difference in our own lives as well as others for complete FAILURE.
It also does n't make any sense to ADD interest to outstanding student loans when graduates like me are unable to make a payment. I feel lenders are greedy and totally taking advantage of citizens that are trying to better our future economy however education has NOT proven to be utilized rather than a scheme for lenders and schools to rack up thousands in debt to those struggling for a life changing path to help us.
NOW, I am against college or furthering knowledge beyond high school with this as my own personal experience from trying to do the right thing in life and show my kids the importance of higher education. I have to have XXXX jobs just to make ends meet providing a life for me and my kids barely making a low XXXX a year.
Is there anything I qualify for that I am not aware of to get some assistance in student loan debt relief? I am at the last point here, I do n't want to struggle any longer I 'm not asking to be rich, I am asking for any help in eliminating some or all of my student debt if at all possible. Like I said before I 'll give back my degrees as they are no longer of importance to me.
Also student loans are confusing, I believe I have both federal and private loans totally over {$64000.00} only to walk away with an XXXX and XXXX that are not acknowledged for me to get a job. I 'd appreciate any correspondence regarding my issues and pray to XXXX that I 'm taking seriously and receive some sort of assistance in digging out of underneath this impossible student debt.
The issue is I have over XXXX dollars in student loan debt about XXXX of which is interest charges and I cant even get a job to acknowledge my education achievements, but the banks continue to charge fees and want money. I will die before being able to pay this back in full. I cant get a loan for a house. Is there any way to get this forgiven? Partial or in full? I 'll gladly give my degrees back!
Thank you,
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03/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I hope you are doing well today! I am reaching out to in a desperate attempt for help with a student loan company. My husband, XXXX XXXX was in XXXX from XX/XX/XXXX-XX/XX/XXXX. He did his service with XXXX XXXX XXXX and was awarded a XXXX XXXX for student loan expense to pursue his XXXX XXXX degree in XXXX.
XXXX did XXXX XXXX XXXX because at the time, I was XXXX XXXX our first child and it was a way to help pay student loans and pursue XXXX XXXX degrees so he didn't burden our family with debt. He served in one of the most under privileged schools in XXXX, brought clothes for kids in need there, supported them in XXXX programs and helped XXXX the XXXX XXXX.
XXXX entered income based repayment for the PSLF program ( public service loan forgiveness ) and when the monthly repayment exceeded {$0.00}, we reached out to the XXXX XXXX and was told that they can issue payments to our servicer once a year. We reached out to FedLoans to see how to stay in compliance with the public service loan forgiveness program and we were advised that the XXXX XXXX payment has to post as 12 monthly installments to count for 12 PSLF payments. We were told that the full 12 months could be sent but they would need to put in the request that it be processed as 12 months ( and not a lump sum payment ), we said ok. They said they would put the request in and to call back after the check was received to make sure it was processed right. We called after the check was received and it was verified that it counted 12 monthly payments for PSLF.
The following year we did the same and the following year after that. When we received a letter showing how many months that we completed in the public service loan forgiveness program, I called to see why it was so low and I was told that the XXXX XXXX payments could only count if we got a service letter that it was awarded for XXXX service. We sent that in.
We were then told it was because we consolidated to FedLoans after the XXXX service. We were then told after that it was because it was only XXXX money. We have been told so many things and we are so confused because every single year, we called multiple times to verify that the payment would count for 12 monthly income based repayment installments that would count for 12 months of PSLF and each year it is verified- multiple times ( because I always call after the check is received too ).
To say we are devastated is an understatement. For many years, we have followed their advice to a T. Every guidance. If we would have known that the XXXX funds wouldn't have counted, as horrible as it would have been to lose that money, we would have lost it and paid it ourselves for it to count.
Whatever can be done, we are willing. If there is a payment override that can be done and we pay it out of pocket instead of XXXX funds, we would be willing to.
We have XXXX little kids and have thought that we were approaching half way through this program and were so relieved to do so. We give back to our community day in and day out and have been fully compliant in everything that we have been told to do. We call repeatedly for guidance and to make sure that we are in compliance.
My husband is still a XXXX to this day and we found our love assisting the schools through his work in XXXX XXXX XXXX. We still work with the XXXX XXXX in the schools and we still donate clothes to the schools to give to kids in need.
We are just asking for consideration and to see what can be done, please help us.
Thanks in advance for your time and consideration, I hope you have a wonderful and blessed weekend!
XXXX XXXX XXXX XXXX
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03/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been under an Income Driven Repayment Plan for many years. This past year they raised by payment by over XXXX XXXX/mo when my income did not increase by that much. I called in XX/XX/XXXX to ask why this was. The rep told me about the REPAYE plan that would base my payment off of 10 % of my income rather than 15 %. She assured me that I'd still qualify for the PSLF program under this repayment plan, so I said lets do it. She told me the only down side is that moving from IBR to REPAYE requires one month of a standard payment, but that I could select a small amount, as little as {$5.00} to pay that month during an administrative forbearance month and then would go into REPAYE.
I received an email directing me to the Student Loan page ( federal page ) to answer a series of questions about my income, spouses income, number of children, etc. This was approximately 10 questions at most. I then electronically signed this document -- my spouse got an email verifying the information as true and he signed off.
The issue and reason for my complaint comes from a Capitalized Interest notice of over {$20000.00} that I received in XX/XX/XXXX. When I asked why i was having interest capitalized I was told that happens if you move between plans. When I asked where I was notified of this either in writing or verbally followed by consent of understanding, I was directed to page 8 of the application. The issue is that this page 8 was never provided to me during the above electronic questioning that I mention. Further more, the terms listed on page 8 state capitalization will be done when leaving the plan -- yet plan is not clearly defined. One could see this as the IDR plan ( which there are numerous types ). If I had been given a direct notice of -- you understand that by leaving IBR and going to REPAYE that your interest will be capitalized at the amount approx $ XXXX, i would have NEVER consented.
Not only are reps pushing for this REPAYE plan, but XXXX XXXX XXXX is not adequately notifying consumers of big changes that such moves can create. This almost seems as if they are purposely trying to get more interest from borrowers. With any other loans -- for example my mortgage. If I were to refinance, I would receive VERY clear documentation that the new interest rate is X, the new payment are X for X number of months, etc BEFORE I agree with signature. Why is XXXX XXXX not held to this same standard? My husband immediately called on his loans when we received word about why my interest was capitalized and asked for them to STOP the processing of moving him to REPAYE. The rep actually told him that capitalized interest won't really matter because he is under PSLF and that will just mean more that is forgiven when the time comes. That is NOT a promise. In fact the PSLF program is under direct attack by the current administration and the fact that reps are saying this is XXXX. My husband was wise and said, NO -- make it stop now!
Please help by looking into sneaking practices of not clearly notifying borrowers of capitalization of interest and what " leaving a plan '' actually means. $ XXXX is a HUGE amount of money.
You will see from the attachments both the full PDF application that was not accessible until AFTER I signed off AND the second attachment is the language found in the electronic application when signing. You will see it mentions the need to pay a min of {$5.00} for a month between the two plans if switching and many more items BUT There is nothing about interest capitalization OR a statement saying I have read all links provided to fully understand the plan.
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02/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I repay my loans through the Public Service Loan Forgiveness Program ( PSLF ), served by Fedloan Servicing. I actually am writing about XXXX very concerning experiences, separately outlined below : 1. Through the PSLF Program, after 120 payments all are forgiven ( essentially one payment/month for 10 years ). My family size changed and they incorrectly applied an administrative forbearance last year, making my payment ( incorrectly ) be {$0.00} for a few months. I called every month to confirm this was incorrect ( my payment is $ XXXX/month ) and confirmed if I paid that balance, it would still be counted as XXXX of my 120 for PSLF. They assured me they would be. Turned in my most recent employment certification ( turned in once/year to certify you work for a qualifying public service organization ) and found they did not count all the months I paid. I have called multiple times and am always promised that they are working to resolve it ( they have yet to, and it 's been since XXXX XXXX ). They *believe* the issue was the incorrectly applied administrative forbearance they applied in XXXX XXXX, which thanks to action I took, was removed. However, I continued to pay each month as I was told, and those months have not been counted. This is deeply concerning, as I have never missed a payment and even called when there was an administrative error on Fedloan 's end to confirm I would not be penalized if I continued to pay. I still have not received an answer.
2. Being in PSLF, you are placed in an income-driven repayment plan ( IDR ). Every year, I am required to sign into studentloans.gov, complete a re-certification of my income so they can determine my payment. I did that this year on XXXX XXXX. Studentloans.gov said an electronic copy would be sent to my service provider ( Fedloan ), and I printed out a PDF copy of the form and sent it to Fedloan to be sure it was received. I waited three weeks and never got confirmation from Fedloan that it was received ( I have in years past ). I called and had the worth customer service experience of my life. They said they sent me emails to confirm receipt of the form ( which is due XXXX XXXX, or else I will be billed in full rather than IDR ). I never got those emails. I asked for another to be sent ( I keep all records ) and they could not do that. Then they looked closer and shared that my application was actually 'incomplete ' because I sent a papercopy of the form I filled out on studentloans.gov. They claim that since that form does n't have a 'wet signature ' it is incomplete. I asked why they could n't reference the original, electronic copy from studentlaons.gov sent XXXX XXXX, and they said they could n't because the 'most recent interaction ' was the mailed version. They said as a result it would be 'fair ' for them to bill me the full amount once my new billing cycle starts in XXXX XXXX. I asked how I would even know it was incomplete had I not called. They did n't have an answer. I completed the exact same electronic re-certification application on studentloans.gov on XXXX XXXX, per the instructions I received from the phone number I called associated with studentloans.gov. Fedloan now has XXXX copies of the exact same IDR re-certification application from me. I still have not received a confirmation email ( I do however, magically get my monthly billing email, so my email is correct in their system ).
Overall, I am deeply concerned with their management of the PSLF ( they ca n't count payments correctly ) and their overall customer service. I have never missed a payment and am a good customer. This is not right.
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08/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I was on an IBR ( Income-Based Repayment ) plan for my student loans with FedLoan, my student loan servicer ). Everything was going just fine and then my loan went up due to my income increasing and it became quite difficult to make payments. I looked at the financial aid site about different possibilities of repayment plans. I found one that I thought might give me a better monthly amount.
I contacted my student loan servicer back in XXXX or XXXX and requested the extended fixed payment plan and was given an amount less than the current XXXX {$540.00} that I was then paying. I proceeded to request the plan and thought very little about it. By XXXX or XXXX, I found that they hadn't been withdrawing the money from my account and my payment was significantly higher than the estimate that I had received previously.
I called back up and spoke to by a rep who had no clue about my account, the direct debit or why my account was at the amount it was. After several frustrating minutes with this rep, I asked to speak to her supervisor. I was transferred to some guy who seemed to be very proficient at what he did. He verified that I was eligible for all of the payment options I wanted and that I had made my payments as agreed and that I could have all of my accounts on the extended fixed payment plan.
He stated that he would escalate my account through the system, told me that I would be paying XXXX {$71.00} for the next couple of months by direct debit and that by XXXX I would be on the Extended Fixed payment plan for all of my loans. He did say that the website would take some time to update, but not to worry.
I had been checking the website and Fedloan had quit taking my payment after XXXX, and now stated that my account was past due and that my next payment was almost {$3000.00}.
I called back today and was told that they could no longer offer me the payment plan that I was given previously due to a payoff date on one or more of my loans and that if I wanted to keep on the Extended fixed payment plan, I would be at XXXX XXXX {$2500.00} per month. I had to head back to work and terminated the call due to being very frustrated.
I decided to call back and was given another rep who informed me that my account had been put in forbearance for the month and that my payment plan had all been worked out including any loans that didn't work with my request for the extended fixed payment plan and that my combined loan payment would now be ~ {$1200.00} per month. When I asked how that number was generated, the guy just gave me some mumbo jumbo that made absolutely no sense and didn't explain how the number was generated. When I told the guy that he was not helping me, he just said, " sorry ''. I asked to be transferred to his supervisor who turned out to be just another rep who had no clue how the number was generated and said that it was a " XXXX '' in the computer, but that she did not know the math for how the number was generated and that it was an estimate.
When I asked to speak to her supervisor, I was told that she didn't have a direct supervisor there and that no one would call me back.
In the end, these guys are holding me hostage to a payment plan that is significantly higher than I can afford, I've received nothing but the runaround and bogus estimates and finally informed that I need to go back to my IBR plan and there is nothing else they will do for me.
Please assist.
These guys are very dishonest and extremely unhelpful. I'm fairly certain if I called back, I would get a different number, as that has been the case every time I have called them.
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01/10/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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The student loan system, both federal and private, is beyond complicated for an XXXX year old to understand. I, like many other Americans, took out both federal and private student loans to cover XXXX degrees I received. I was advised to do so by the financial aid departments in all XXXX of the Universities I attended. Now, as an adult of XXXX, I can see that what they advised was both wrong and criminal. They tricked a young, dependable person into a very complicated loan process which was very difficult to understand ( and I was both an academic scholar and an honors student ).
For example, when you buy a car or house, both of which I have done, the interest you are paying over the life of the loan is clearly displayed for you. With student loans, it goes beyond not displaying it clearly, and becomes criminal. Not only was I never told about how much I would be paying in interest, I was never informed that the interest accrued during the life of the loan would be added to the principle so that the interest compounded over time- which to me, should be a criminal offense on a student.
I took out a student loan with XXXX bank in the amount of {$14000.00} XX/XX/XXXX. I began paying on the loan XX/XX/XXXX. They Transferred the loan ( without any real notice ) to AES. I ca n't even get a hold of my payment information from my XXXX account since they transferred the loan. I have paid roughly $ XXXX/month since XX/XX/XXXX resulting in total payments of {$15000.00}. The principle balance I owe on that loan is {$13000.00}. How is this okay? How can we say this information was given clearly enough for a XXXX something to understand. They apply almost 100 % of the payment to the interest- UP FRONT, without affecting the principle.
To make matters worse, the had to have my mother co-sign because I, at XXXX, did n't have enough credit history to qualify. The loan was transferred to AES and I called them to provide a cosigner release as my credit is in the high XXXX 's low XXXX 's and I have paid consistently for over their 2 year minimum.
They said they had to " mail '' me a copy of a cosigner release which I then had to mail back. In this day an age with digital EVERYTHING I find it extremely ridiculous that they do not provide a digital option- when you get sign the loan digitally. It is clearly a hoop to jump through.
Needless to say, they never sent the form, I followed up to have them send again, they still have n't sent it.
Something needs to be done about the state of student loans and the way we are disclosing information to our students. This is affecting my entire life and I had no idea it would do that at such a young age. The terms should be clearly defined, interest should not be allowed to be compound ( simple interest should be sufficient ) and these companies should be held to a higher standard.
I am not a doctor, teacher or public servant. I make too much money for me to be able to deduct my loan interest on my taxes, but I have no feasible or fair way of getting out of debt if we do n't stop compound interest. AES, XXXX, XXXX these companies are hiding costs from consumers, not giving clear information, and it results in penalizing hard working people like me.
Someone should help me and others in my position. I have applied for XXXX Student loan consolidation and refinance loan options and can not get approved and my credit score is in the high XXXX 's and my income is far above the national average.
What is the solution here? I have more than paid the amount I borrowed. Why is my principle so high? How can this remain a legal practice?
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06/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Renewal of my Income Driven Repayment ( IDR ) forms was due by XX/XX/XXXX , 2017 and I submitted the required forms on XX/XX/XXXX , 2017. On XX/XX/XXXX , 2017, I spoke with XXXX ( ID XXXX ) who stated that he was confident that my paperwork would be scanned and in their system within 1-2 business days, and applicable for the payment due on XX/XX/XXXX . Apparently this XX/XX/XXXX payment was never extracted from my account and XXXX was mistaken about the timeline for the processing of my IDR forms.
I received my first phone call from Fedloans on XX/XX/XXXX , 2017, and the representative I spoke with asked if I would like to address the {$3100.00} delinquency on my account. Believing this to be a scam to get me to volunteer details of my account, I informed the representative that I would address any delinquency online.
I have not missed a monthly payment, even following the adjusted increase in monthly dues thus my assumption that there was no possible way I could be delinquent on my Fedloans repayment. However, despite their claim that the processing time for IDR forms is, at maximum, two weeks ( and XXXX claim that the forms would be applied to my payment scheduled for XX/XX/XXXX ), my information for IDR was not processed and applied until XX/XX/XXXX , 2017. This meant that there was a period from XX/XX/XXXX to XX/XX/XXXX during which the standard repayment option was being applied to my total loan amount an amount on which the interest was capitalized during that time that Fedloans was not processing or applying the forms I provided on XX/XX/XXXX , and making the now increased payment of {$520.00} I paid on XX/XX/XXXX insufficient to address the {$3100.00} interest fee being submitted to me for payment.
Per my conversation with a representative from Fedloans on XX/XX/XXXX , 2017, according to their policy, had my IDR monthly dues not increased as a result of increased income, this capitalized interest fee would have been dismissed. However, because my monthly payments increased, I am now required to enter in to Forebearance for my inability to pay these funds for which my payment is being deemed delinquent.
Not only did I not receive a phone call from Fedloans until XX/XX/XXXX , 2017 following my non-responsiveness to electronic communication via their paperless inbox feature ( which I will admit to having disregarded because my automatic debits did not fail to be withdrawn ), but because of the length of this delinquency, I received a message that Fedloans is likely to have reported this to credit reporting agencies and my credit score has likely been negatively affected.
In addition, because I am working for a not-for-profit organization ( actually, at a VA hospital at present ) and my loan status was being deemed as delinquent from XXXX until XXXX , the monthly payments I made of {$520.00} in the months of XXXX , XXXX and XXXX are ineligible to count towards my 10 years of payments while working for a not-for-profit organization.
I am very frustrated by the inaccuracy of the information I was originally provided by XXXX during our conversation on XX/XX/XXXX , 2017, the lack of communication on the part of Fedloans to inform me of the delinquent status of my loan, and the illogical procedural steps that permit interest to be capitalized for their borrowers who have submitted paperwork acknowledging an increase in income, penalizing those who are proactive and forthcoming with increases in income and willing to, appropriately, increase their monthly payments due to the loan servicer.
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01/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have XXXX XXXX XXXX. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have come to rely on my XXXX XXXX more and more as my health has started to decline. Because of this I have come to rely on the customer service representatives I speak to. I was told about Public Service Loan Forgiveness in the Fall of XXXX. I graduated in XX/XX/XXXX. I worked with XXXX XXXX as my sole source of information to repay my loan. I was lead to believe that I was enrolled in The Loan Forgiveness program beginning in XX/XX/XXXX and I have made payments each month on time. I call each year to make sure I am keeping up with everything I need to do so that my loan with be forgiven. This is very important to me since I am a single mother with a XXXX.
Several years later, a coworker suggested that I ask about the teacher loan forgiveness program and I did. When I called I asked specifically if this would affect the Public Service Loan Forgiveness Program and I was told it would not. I applied for this and it was paid toward my loan. I was told it would reduce the amount of my entire loan and the Public Loan Forgiveness Program would pay less. This {$5000.00} did not benefit me as my entire loan would have been completely forgiven anyway. At this time, I had no information outside of what I was being told. During another call I asked if I needed to complete an application for the Public Service Loan and was told it wasnt necessary until XX/XX/XXXX. I was not told nor sent any information about Public Service Loan Forgiveness to review prior to accepting the Teacher Loan Forgiveness. I found one by chance decided on my own to complete the Employment Certification only after I had completed the XXXX Loan Forgiveness application. This was the first time I had access to any information about Public Service Loan Forgiveness. During this entire process no one mentioned how one impacted the other.
At some point in time my loan was handed over to XXXX. I have continued to call multiple times each year to make sure I was on track for my loan to be forgiven. I asked specifically in XX/XX/XXXX about my number of payments and was told there was no problem it would be repaid in XX/XX/XXXX. My due diligence was performed when I asked about the teacher loan forgiveness and with each call I have made since XX/XX/XXXX. No one explained that the Teacher Loan Forgiveness would impact the Public Service Loan Forgiveness until I asked about my number of payments in XX/XX/XXXX. After having spoken to XXXX and being told that it was not their fault, I called XXXX XXXX and basically, XXXX claims it was XXXX 's fault that this was not explained to me and vice versa. I requested a customer service supervisor from XXXX to call me on my cell phone and I was never contacted.
If I had access to information regarding how one impacts the other prior to accepting, I would never have agreed to the XXXX Loan Forgiveness. I asked but was not made aware that the years of service and the number of payments would be affected. In short, five years and 60 payments have been taken from me without my knowledge or consent. I asked this about this directly and was told it would not affect the Public Loan Forgiveness at all. Because I can not rely solely on my vision I counted on what I was told to be the truth. I should have 10 years of public school service as of XX/XX/XXXX with 120 faithfully made payments counted toward forgiveness. If I had been told of these implications, I never would have agreed to the XX/XX/XXXX Loan Forgiveness. This did not benefit me at all.
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04/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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To Whom It May Concern, I am writing to report what I believe is wrongdoing by XXXX XXXX and to ask for assistance. I am part of what is called the Public Service Loan Forgiveness program but have, over a number of years, found that the company makes it very difficult to make payments " count '' towards the requisite 120 payments needed for loan forgiveness. This is not to mention other programs I've been a part of over decades now which have promised forgiveness after ten years, etc. and then punted my loan down the road only to have to qualify for another such program.
When I applied for the PSLF, I obtained the required Employer Verification and started paying through this program. I have taught at XXXX XXXX XXXX XXXX, a XXXX, XXXX XXXX recognized employer, for over 25 years. I have far exceeded the XXXX qualifying payments in my public service, making on-time payments over decades.
As for this particular program and its eligibility, I have been told on more than one occasion, that I qualified for the PSLF program and my Employment Verification was up to date. A few years ago I called again to make sure that payments were qualifying and was told no, that I was enrolled in the wrong payment program and that none of my payments count towards the PSLF. To date, I have accrued only XXXX qualifying payments. And today I discovered that because I failed to re-certify my XXXX XXXX XXXX XXXX, my current payment will not count either. I have been making qualifying payments for the last few years ( let alone the last 20+ ), how could they not count towards the PSLF? I wonder if there is a class action suit against this entity yet for people who are doing all they can to qualify, certify, etc. for a plan that, at every turn in the road, seems to be nearly impossible to achieve? It makes me wonder if XXXX XXXX XXXX is actively making sure that borrowers will never be given loan forgiveness under this program. Here are just three examples of how these unfair practices are making sure that millions of people don't every repay their student loans : 1. Today I spoke to a very helpful operator who ( finally ) informed me that the XXXX XXXX XXXX XXXX XXXX should be submitted every year, 90 days before the deadline. I have NEVER been told this before but have been aware that at some point my account seems to be kicked off of the right type of repayment plan and to another one making me ineligible for the PSLF.
2. That if I pay even a bit more than my PSLF requires ( wanting to offset the crazy interest I am accruing ) my PSLF payment will not qualify. So I am penalized by wanting to pay more. How would I EVER know this?
3. The Employment Certification policy is murky at best. I've been told to fill one out and send once a year, or just every couple of years. And, the way to even find the form is confusing not to mention that the form itself VERY closely resembles the wrong form - the application for forgiveness.
4. The fellow I spoke to today also informed me that sometimes the computer splits payments making it appear that I/people didn't make a PSLF qualifying payment.
Is there anything that can be done? I am at my wits end, I have worked for an eligible organization for 25+ years, doesn't this count for anything or am I just to be at the mercy of this administrative, bureaucratic, fraudulent system? Is there a such thing as retroactive qualifying payments? Do I have to comb through the system trying to find whether the computer has split a payment thereby disqualifying my payments?
Thank you for your attention and for your time, it is truly appreciated.
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03/09/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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On XXXX XXXX, 2015 I faxed my XXXX certification paperwork along with a teacher forgiveness application to Fedloan Servicing. The fax showed completed and I printed the confirmation.
I received a letter stating that my 5 years of teaching service had been recognized and credited. Apparently this letter was only referring to the teacher loan forgiveness program.
I received no further communication until XXXX 2015 when I received a reminder for XXXX certification in my paperless inbox stating that if I had already submitted this certification to disregard the notice, which I did.
I had access to my e-mail over the summer and received an e-mail notification of my direct debit payments but nothing informing me that I had a letter in my paperless inbox, and when I logged in to pay my bill there was no indication that there was new mail, no icon.
The next communication I received from this company was dated XXXX/XXXX/2015. This letter informed me that my XXXX grants had been converted to loans as of XXXX/XXXX/15. When I called to express my confusion, I was told that there was no dispute process and that there was nothing I could do about this conversion. I supplied the completed fax cover sheet as well as the recertification form I submitted on XXXX/XXXX/2015.
I was still told that this company had not received that fax and that I would have to accept the fact that " my failure to supply the required documentation was going to cost me. '' The customer service agent suggested that I consolidate the {$9800.00} from my XXXX grants ( $ XXXX+ interest ) into my current loan consolidation and she transferred me to the consolidation department.
The customer service agent at the consolidation department was kind enough to explain to me that if I chose to re-consolidate to include these new " loans '' that my Public service Loan Forgiveness would start over and require 120 consecutive payments. She suggested, since I have completed 6 years of qualifying payments, that I file a dispute.
She stated that there is in fact a dispute process.
I sent an e-mail to FedLoan Servicing describing the problem and received a number of completely different responses.
One stated that I could access reminder letters in my paperless inbox with the following dates : XXXX/XXXX/15, XXXX/XXXX/15 and XXXX/XXXX/15. Another, once again, incorrectly indicated that there is no dispute process.
When I contacted a supervisor at the XXXX department I was told that they would " allow '' me to submit a letter disputing the grant to loan conversion.
I included a copy of the certification form that I submitted on XXXX/XXXX/15, as well as the fax confirmation and a list of all of the e-mails and reminders I received via my paperless inbox, as well as my list of notes according to dates throughout this process.
I also included a printout of what has in my paperless inbox proving that there is no such reminder for the date indicated in XX/XX/XXXX, which would have been the final notice and given me 30 days to respond and is required.
I understand this erroneous conversion has happened to a number of people who, like me have more than fulfilled our service agreement of 4 years ( I 've been teaching special education for XXXX ).
Since FedLoan Servicing took over my loans I have had nothing but problems. Their business and for profit attitude is not conducive to appropriate servicing of US department of education funds.
I believe this company should convert my XXXX grants back to just that because I have satisfied my obligations and continue to teach and serve this country in that capacity.
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08/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I graduated from law school in XX/XX/XXXX.
I consolidated my loans with the Dept. of Education immediately after graduating to be eligible for the Public Service Loan Forgiveness program. I began working for the XXXX XXXX XXXX XXXX ( XXXX XXXX ) in XX/XX/XXXX and I am still employed there. I applied for and began my income-based repayments. Due to the 6-month mandatory grace period after graduation and subsequent consolidation of my loans, my first re-payments began with XXXX XXXX XXXX in XX/XX/XXXX and XX/XX/XXXX. I have been making on-time payments ever since. On XX/XX/XXXX, my loans were transferred to FedLoan Servicing, likely because I had submitted my first Employment Certification form to track my payments. In XX/XX/XXXX, I began part-time graduate school. My payments were put on deferment without my knowledge, and since my XX/XX/XXXX payment was still deducted from my account, I did n't find out about the deferment until XX/XX/XXXX when I checked my account and saw my account was " deferred. '' I immediately called FedLoan and sent in a waiver to make my account active again. I also requested that the XX/XX/XXXX payment count as one of my PILF payments. At that time I also sent in a re-certification of my employment. I received a response back in XX/XX/XXXX, however my payment count was off by at least 12 payments. My payment count was listed as 55 and 53, and both should have been closer to 70 payments. I have called FedLoan to attempt to reconcile my incorrect payment count at least 10 times since then. It is now XX/XX/XXXX and the count still remains inaccurate. Every time I call, the person on the phone can count how many payments I have made and can see that the number is off. Each time I call the call ends with " someone will look into it. '' Phone log : I tried to keep track of the amount of times I called but some calls are missing. Here is what I have documented : XX/XX/XXXX - called Fed Loan for the second time to correct my PILF payments. The person told me they would have to " completely look into my account '' and that could take at least 90 days. XX/XX/XXXX - I called again because I still had n't heard anything. I spoke with " XXXX. '' He said they are still looking into my account and to check back after it has been 90 days. XX/XX/XXXX - There has been no reconciliation of my account thus far. Person puts in another request to " look into my account. '' XX/XX/XXXX - re-send another Employment Certification form - maybe this will force them to re-count my PILF payments and have an accurate number. I called back 2 weeks after I sent in the form, because nothing had happened. The woman on the phone said they see my form ( I had faxed it in ) but no one had processed it. She advised sending it in again. I told her my issue with the inaccurate payments, and she re-counted and could see that my payments should be in the mid-70s by now, even though they were showing much fewer than that. She said I made 25 payments with my first servicer ( XXXX XXXX ) and now almost 50 with Fed Loan Servicing. She wrote another note to have my account " look in to. '' XX/XX/XXXX - I received a letter saying my " payments were being tracked '' from the Employment Cert form I sent in in XX/XX/XXXX. This time only XXXX payments were counted from XX/XX/XXXX, which was the last form I sent in, even though since XX/XX/XXXX I had made 8 on-time monthly payments. At this time I called AGAIN. The woman said yes, I see where the woman you called in XX/XX/XXXX is tracking this as being inaccurate. We will look into your account and get back to you in 90 days.
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10/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted a refund request from my original loan servicer, FedLoan Servicing, on XX/XX/XXXX. After calling for two months with no helpful timelines or updates or any information about my account at all, I get told on XX/XX/XXXX that my refund request was approved through FedLoan Servicing and that it is waiting on the Department of Education for the actual refund to go through, which I was told should take 4-6 weeks from the original approval date, which was XX/XX/XXXX, which would mean I'd have my refund within the next two weeks if that was to be believed. Low and behold, two days later, I call again on XX/XX/XXXX and am told my loans got transferred to XXXX along with my refund request. My original CFPB complaint to the company had a response that blew me off saying that they no longer service loans and that I was transferred to XXXX. I assumed this meant I had a balance again and waited patiently to get information from XXXX about logging into my account to see a balance and refund. I called XXXX on XX/XX/XXXX after getting zero information in the mail or via email from either servicer. I'm told that my account isn't even visible by either company until MID XXXX. First off, if I hadn't called FedLoan servicing, I would have had zero idea my account had even been transferred. Right off the bat terrible customer service. Second, they WAITED TWO MONTHS TO TRANSFER MY LOANS after I had submitted the request. I waited two entire months for zero progress because of their incompetency. On top of that, when I called XXXX I was told that I would likely have to resubmit a request and it would be another 8-10 WEEKS for JUST THE APPROVAL of the refund, and then another 4-6 WEEKS for the ACTUAL REFUND from whenever they decide to get the loans transferred in XXXX. So now I'm looking at 12-16 WEEKS from XXXX to actually get a refund. THAT MEANS THAT IT'LL TAKE ME 8 MONTHS TO GET A REFUND ON MY PAYMENTS. I PAID MORE THAN THE REFUND AMOUNT IN THAT AMOUNT OF TIME. THIS IS ABSOLUTLEY RIDICULOUS CUSTOMER SERVICE. Not only is the wait ridiculous, it is now costing me money. Since I can't apply for the debt relief until I have a balance, I'll get the refund way past the startup of payments again. Meaning because of these two company 's incompetence and just utter inefficiency, I WILL HAVE TO PAY INTEREST THAT I SHOULD'VE NEVER HAD TO PAY JUST TO GET MY DEBT RELIEF AMOUNT. When I brought all of this up to the XXXX representative, including the fact that I was told my refund request was also transferred, I was told " in that case maybe the refund is still processing. '' Which means there is also a chance I will get a balance reinstated to my account that is currently with neither loan servicer fully, that I can't view or access, without my knowledge, as the deadline to start payment looms closer. That fact alone has me very close to contacting my lawyer about this and take legal action against both companies, because at that point it's endangering my financial standing if there's a chance I have an open loan that I can't view or access. I've never seen such ridiculous and utter lack of customer service, transparency, and urgency. I want to be able to access my account and have my refund BY THE END OF XXXX, which even at that point is BEYOND RIDICULOUS, and if these two companies can't figure out how to get that done, than I will be contacting my lawyer to make sure I'm not responsible for paying interest once my balance is reinstated, because I WILL NOT be providing these companies ANY MONEY because they can't figure out how to function. This is UNNACCEPTABLE.
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09/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I had several loans - XXXX, Federal Stafford Loan, and Federal Unsub Stafford Loan - consolidated in 2004 to a Subsidized Consolidation Loan and Unsubsudized Consolidation Loan, and both loans are set to a fixed rate of 1.625 % as of XX/XX/XXXX.
I received an email that my monthly payment was soon due, but the amount showing was more than doubled from {$100.00} to {$240.00}. There was no reason for this increase emailed to me to my email address on file that receives my monthly reminders, or paper copy mailed to my home. When I called this morning to inquire what the reason was for this increase in monthly amount due and why I was not notified, I was advised that I was sent an update - directly in the AES website, under " Inbox '', and told that they assumed I would see this communication. Without any notification being sent to my actual email address that there was new communication only sent directly to the AES website under my account, I would have never seen this communication. This communication was sent to my AES Success account on XX/XX/XXXX. I should have received an email to my personal email that this important change in terms was sent to the AES website and would need to be reviewed.
I was emailed on XX/XX/XXXX as usual that my account was due for a payment on XX/XX/XXXX, without ANY DOLLAR AMOUNT ON IT or any verbiage that the amount would be different than I have been paying for months. Then on Saturday XX/XX/XXXX I received an email reminder that I had an upcoming payment due - and THIS is where I was advised that {$240.00} is my monthly installment amount. I had been paying an additional {$50.00} on my {$100.00} monthly installment amount previously, and this {$50.00} was also added to the total that would be withdrawn on XX/XX/XXXX now totaling {$290.00}.
The update sent only to my AES account, and the latest email on XX/XX/XXXX does NOT detail why there is an increase in my monthly payment amount. The individual on the phone I spoke to this morning advised me that the promissory note was redisclosed (?? ) and that due to this, there is now an increase in the monthly payment. The document states an interest rate of 1.875 % and for my installment amount, and a new combined monthly payment of {$240.00}. This amount is being listed as what will be taken out of my account through direct debit now. However, when I pointed out to this individual that my loans have a fixed rate of 1.625 %, they advised that no, I do still have this fixed rate through direct debit, and that now more money will be paid towards my balance. How does that make sense, that more money will be taken out of my account and a higher interest rate showing on this new repayment summary? Why is there even a different amount showing on this document, where is there any mention of any promissory note anything and the breakdown as to exactly how these payments that have increased over 50 % are justified? The letter states " Why We Are Contacting You - There has been a change in the repayment terms for the loans listed on the reverse side of this letter. Conditions such as granting a deferment or forbearance, a change in interest rate and interest capitalization ( adding interest to the principal balance of your loans ) are examples of what may have caused the terms of your loans to be recalculated. '' I do not see verbiage of a promissory note, loan re-disclosure, anything within this document.
Please review the emails attached, all transactions of loans detailing payments, and the " update '' that was only sent to the AES website to my account on XX/XX/XXXX.
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04/22/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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XXXX XXXX XX/XX/XXXX Consumer Financial Protection Bureau I have filed 5 complaints with XXXX/XXXX about the faulty information on my accounts with XXXX/PHEAA and have gotten nowhere. I recently filed a dispute with the CFPB but received the same results. I have called XXXX and PHEAA and asked for the Date Of First Delinquency on XX/XX/XXXX and asked them to send me a letter with this information. They could not locate this information. I then asked for them to send me a letter stating they have no Date of First Delinquency. I spoke with them again on XX/XX/XXXX and the letter I had requested had never been sent, so I asked if they could send me another. I received a letter from XXXX XX/XX/XXXX and was not surprised to receive nothing that I had asked for. I called then that same day to tell them the problem and no help was provided. That is when I decided to send a dispute through the CFPB. What I ask the company 's to supply was the Date of First Delinquency and its proof. PHEAA responded to my CFPB complaint that it was valid and that they now have the Date of first Delinquency and would not be removing the account. No evidence. False statement. I received a response from XXXX with a similar statement. No evidence false statement. I understand that even the CFPB does not trust the practices of XXXX/ PHEAA being a collections agency for XXXX as there were some big lawsuits in the recent past.
XXXX XXXX., the nations largest student loan servicer, is facing four lawsuits alleging that it harmed student loan borrowers throughout the repayment process.
XXXX attorney general was the latest to file a suit, which came in early XX/XX/XXXX. The U.S. Consumer Financial Protection Bureau and the Illinois and Washington attorneys general sued XXXX in XX/XX/XXXX.
Among other things, the CFPB alleges that since at least XX/XX/XXXX, XXXX misallocated payments, steered struggling borrowers toward multiple forbearances instead of income-driven repayment plans, and provided unclear information about how to re-enroll in income-driven repayment plans and how to qualify for a co-signer release. The CFPB is asking XXXX to compensate the borrowers the agency says were harmed.
The Illinois, Washington and Pennsylvania suits make similar claims to the CFPBs allegations and also allege that XXXX, when it was part of XXXX XXXX, made subprime loans to students, particularly those attending for-profit schools. XXXX broke off from XXXX XXXX XXXX, one of the largest private student loan lenders, in XX/XX/XXXX.
The allegations in Pennsylvanias suit are completely unfounded, XXXX said in an XX/XX/XXXX statement. The company has also rejected the allegations in the other three cases, filing motions to dismiss them. In a XX/XX/XXXX fact sheet, it said the CFPB, Illinois and Washington suits are based on new servicing standards that are being applied retroactively.
The company announced in XX/XX/XXXX its plans to separate into two publicly traded companies an education loan management business to be launched with a new name XXXX and a consumer banking business, which retained the name XXXX XXXX. The spin-off was completed on XX/XX/XXXX.
This is alarming to me as XXXX also says that my Date of First Delinquency was in XX/XX/XXXX the same month and year they made the split from XXXX XXXX. I see that the company will fight to the end no matter if they are clearly wrong as they did with CFPB but I want to let XXXX know that if the XXXX and PHEAA accounts are not dropped off my account with this dispute that they will have a 5th lawsuit on their hands this year.
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04/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I received an email in XX/XX/XXXX, that my student loans would be coming due soon ( 1/2 way through grace period ). I was enrolled in two schools on quarter systems and enrolled in a total of 9 quarter credits-starting in XX/XX/XXXX when I got this letter. I had just completed 4 credits at one school 2 weeks prior to this letter ( so rightfully in grace during the prior term ). However 9 credits for the upcoming term is over the 1/2 time requirement necessary to keep/get " In-School '' status set fourth by the US DEPARTMENT OF EDUCATION and student loan program. I ignored it thinking they had just not been updated about my enrollment for the upcoming term.
It should be noted that at my university, I am in the dual enrollment program with the local XXXX colleges. I DO NOT currently receive any financial aid, at any school. I am not requesting any financial aid at any school.
I then received additional emails about repayment at the end of XX/XX/XXXX). I emailed them XX/XX/XXXX.
I contacted my loan servicer showing proof of enrollment in the 9 credits, and told them I was told by my schools financial aid office, that I should not be in, or nearing repayment as I am enrolled in 9 credits. My loan servicer said I needed a form called " The Consortium Agreement ''. I told my school, my school said a consortium agreement is only given when students are getting financial aid- so you don't get financial aid at more than one school, and so they can determine how much to give you. They said it is not necessary to prove your enrollment status, and the only thing my loan servicer needed was proof of enrollment in at least 6 credits ... Found in the National Student Loan Database. This was provided, as was screenshots of my registration page from both schools. My servicer responded again saying I needed the consortium agreement.
I have searched online for proof of this requirement, because after speaking to the financial aid offices at both schools, both said the same thing. And my federal loan servicer is refusing to give me in school deferment for Winter XXXX ( XXXX XXXX XXXX XXXX ) without that form. I should have entered my grace period after this term. Nothing online outlined by the department of education says this is required. The requirements for in-school deferment are that you are enrolled in a department of education approved program at least 1/2 time. I was enrolled over 1/2 time in an approved dual enrollment program. My servicer can not make up fake terms to try and collect money and apply interest unlawfully to my loan when I should have been in " In-School Deferment '' and should now be in my first month of " Grace-Period ''.
Note : Attached is an email from my loan servicer. An email from my registration office- I resubmitted my co-enrollment application thinking maybe something went wrong or maybe it had been too long since I was last co-enrolled. They emailed my back saying my enrollment status in the program was still active. I then emailed financial aid- asking about the co-enrollment form- they said I needed to do my fafsa- I asked why I needed a fafsa if I didn't want financial aid, I just wanted to prove enrollment status, they responded ( attached as well ) saying that the form is only needed if receiving financial aid. This is when I called them- fully explained what was going on, and they confirmed to me that Consortium Agreements are used to determine how much students can get in financial aid and so they don't get financial aid at two schools. Neither of which is necessary for someone not getting financial aid.
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02/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am a XXXX and have been wrestling with sky-high student loan debt for 9 years - even under a federal repayment system I managed to accrue interest - the program paid me monthly as if it were a salary, so on my taxes I had to pay federal income taxes on the payments. What was advertised to repay 85 % of my XXXX loans ended up increasing my debt by about 20 % instead.
Student loans are a racket. The only entity that benefits is the student loan company. I have no control over who my loan servicer is, and before I consolidated, I had XXXX loan servicers. They would change frequently, often selling my loans back and forth to each other - each time, my credit would suffer because the accounts would show up as a new account. I can not refinance or change my interest rate no matter how good my financial situation is. I can not buy a house because the federal home purchase programs continue to change and require using 1 % of the total loan balance rather than the actual payments I am responsible for.
My current loan servicer, FedLoan Servicing, continuously uses stalling tactics, unclear communication, and misinformation to harm my situation and accrue capitalized interest by delaying processing of an IBR plan - they also do not make it clear which program I qualify for and I am well-versed in the programs. If I had not called in to tell them I could not afford my IBR payments, I never would have known I qualify for another kind. They do not provide an online communication avenue - it only gives a generic response and no ability to resolve via email. They are only open M-F during normal business hours. Their electronic notifications for billing statements do not function, and when a payment becomes overdue while they claim to be waiting for information to process an income driven plan that was in fact sent to them and receipt was verified, it forces the account to capitalize interest ( the most recent delay made them over {$5000.00} in interest ). Over {$120000.00} of my student loan balance is due to interest and capitalized interest. When the delay is of their own making, there is no option to undo the accrued interest charged - they only offer a forbearance period which further increases the balance due when the forbearance period is over. Last year, their delays in processing my paperwork cost me 11 months - 11 months! - of lost paid months towards my Federal Loan Forgiveness under Public Service. There is no option to speak to a supervisor or manager to resolve issues that the loan counselor is unsure of. After being given direction or reassurance, information turns out to be false. I would gladly share all of my details for further investigation. The best possible outcome would be to reverse any accrued interest over the last few years, to credit the lost months due to their ineptitude, and to credit any of the months I have used in forbearance as they were only used due to their own stalling tactics - not because I did not do what was asked of me. The ultimate outcome will be that when I do satisfy my 10yrs of on time IBR payments, the student loan company will be paid off in full, and tax payers will be footing the bill. Over {$200000.00} in interest I am sure will be accrued by then, so they have absolutely no incentive to work with borrowers now. The loan is guaranteed to be paid off and yet they are allowed to charge exceedingly high interest rates and capitlize on a daily basis. Also, no matter how bad their customer service is, I can not change loan servicers - and yet they can sell my loan at any time. Thank you for all you do.
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03/08/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received a letter from FedLoan in XXXX of XXXX stating my loans were re-calculated. I didn't read the email because I figured it was about the PSLF program because my yearly re-certification was coming up. In XXXX, I called FedLoan because I didn't understand why my request for forgiveness date was pushed from XXXX of XXXX to XXXX of XXXX. I was told, that even though I still made payments for the XXXX academic school year, my loans went into " in school deferment ''. On XX/XX/XXXX I spoke to employee # XXXX and was told to complete and submit the " school Related Deferment Waiver Form ''. On XX/XX/XXXX I uploaded the signed form to my FedLoan account and I also faxed it. I still have the form and the fax confirmation sheet. On XX/XX/XXXX I spoke to employee # XXXX. Both reps told me to complete the " Waiver Deferment '' form and request that a recalculation of my payments. I was told that it could take from 7 to 20 business days XXXX on both calls XXXX. I called XX/XX/XXXX, I did not get the employee #, and was told I never officially requested to have my loans recounted. I told the employee that didn't make any sense because I submitted the " School Related Deferment Waiver Form '' on XX/XX/XXXX. That caller told me it would take 2 weeks. I called two weeks later and was told that it takes 30 days. I called in XXXX and XXXX and spoke to a representative and they just cut me short and told me, " it's being worked on and someone has to manually review my account. '' I didn't call in XXXX of XXXX but I did call in XXXX of XXXX. On XX/XX/XXXX, a rep again told me that my account was still under review and it can take a while because a person has to manually count my payments. I called on XX/XX/XXXX and spoke to employee # XXXX. He was extremely rude and short. I asked to speak to someone else and he just said, " they'll tell you the same thing. '' I told him that my request to have my loans recounted in XXXX and XXXX of XXXX and it's the end of XXXX of XXXX and I have not gotten a response. No phone call, email or letter in regards of my status. I again asked to speak to someone else. I spoke to employee # XXXX. She told me that my account was no longer in review. When I told her that I have not received a response in regards of my request she then said that a request was sent to view the billing statements from XX/XX/XXXX to XX/XX/XXXX. I can view all of my billing statements on line and it took 5-6 months for someone to say that? The rep. then told me that if I feel that I've made 120 payments, I can put my loans in forbearance while my payments are counted. That would be the worst mistake ever because when your loans are in forbearance, the payments aren't counted. ALL of my federal loans were consolidated with FedLoans since XXXX of XXXX. I have never missed a payment or paid ahead. I submitted the form that was required of me and I would like an answer. This is something that I've worked hard for. If my payments can be calculated when I re-certify my employment every year, then it shouldn't be hard to review 11 or 12 months of payments. I am respectfully requesting assistance in this matter. I feel that I need to get an attorney. I strongly believe that FedLoan is attempting to find any way to stop loan forgiveness. Whether it's the employee 's pushing my request to the bottom of the pile or them attempting to lose my paper work in order for me to not qualify for forgiveness. I hope that all of my calls are logged. I was in no way disrespectful to the staff. I only called once a month. Please help! I thank you for your assistance.
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04/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am a Federal Student Loan borrower with FedLoan Servicing and XXXX and a participant in the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I have been working as a XXXX XXXX since XXXX. My hope is that you can step in to help me and several others who have been misguided through the XXXX process and are now desperate for a resolution to our specific situation.
After receiving notification regarding the extension of the XXXX XXXX XXXX, I completed an original consolidation online for all of my XXXXXXXX XXXX XXXX XXXX Loans. I have had several correspondences with representatives from FedLoan Servicing beginning in XXXX, after the waiver was implemented. I began my consolidation process on XX/XX/XXXX, in accordance with the waiver instructions. I included all of my loans ( XXXX XXXX XXXX and XXXX XXXXXXXX XXXX ). I received a letter on XX/XX/XXXX that my request is almost complete. In this letter it stated : " We wanted to confirm that you intentionally included XXXX XXXX on your consolidation application, because consolidating your loans will " erase '' any qualifying payments you may have already made toward the required XXXX for XXXX and XXXX purposes ''.
Due to receiving this letter, I immediately canceled my consolidation, as I did not want my payments to be " erased ''. I called on XX/XX/XXXX and spoke with a representative that stated I did not need to include my already consolidated XXXX XXXX with this consolidation, just my XXXX loans. This led to the representative removing my previous XXXX XXXX and leaving the XXXX XXXX out of the consolidation process.
I was then informed that I should have included all of my loans into the consolidation for forgiveness. Because everything else was filed correctly, my account was reviewed, and only my XXXX loans were forgiven in XXXX, which had the XXXX qualifying payments. Due to not including my XXXX XXXX, my XXXX XXXX remains with XXXX and has not been sent over for forgiveness. My XXXX XXXX should have been included in the original consolidation which would have been forgiven with my XXXX loan due to the highest payment count, counting for all loans.
This payment count should have forgiven all my loans based on the new XXXX waiver ; however, because of the FedLoan representatives change, they were not. This exact scenario has happened to several XXXX XXXX across the country over the last few months and even as late as yesterday. Weve been told there is nothing we can do to change it.
I properly followed procedures but was horribly misled. I am now stuck with {$100.00}, XXXX that should have been forgiven on XX/XX/XXXX according to the XXXX waiver extension. Ive been told there is nothing to be done to fix this, but to wait until my 180 days and FedLoan Servicing will try to move my loans over and start the process all over again. On XX/XX/XXXX I completed the add-on loan form and submitted it to FedLoan Servicing as I am still within 180 days, since my loan was originally consolidated. It was received on XX/XX/XXXX. I spoke with XXXX from FedLoan Servicing on XX/XX/XXXX who told me that she spoke with a supervisor who advised her that I should wait until after my 180 days from consolidation ( XX/XX/XXXX ). If that happens my XXXX XXXX will not be able to take on the highest payment count of my previous consolidated loans, of XXXX qualifying payments.
I have filed a complaint with the XXXX, which is still " pending '' and " under review ''. I do plan to contact my state representatives as well. Is there anything else I can do? Can you help me, and others resolve this injustice?
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12/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I uploaded an Employment Certification Form ( ECF ) to my FedLoan Servicing Online Account to cover employment in XXXX. The ECF was rejected on XX/XX/XXXX because I did not have my employer sign it ; even though I checked the box on the bottom of the first page that the organization was closed. I called into XXXX Customer Service and was told to upload a letter explaining my public interest work with the employer along with a W2 from said employer. I uploaded this information on XX/XX/XXXX. Prior to this time, I had 93 qualifying payments towards PSLF. On XX/XX/XXXX, I checked my online account and observed that my qualifying payments had increased to 105, which I believed to be a result of the ECF, Letter, and W2 I submitted as requested. This was very encouraging because I only had 15 more qualifying payments to make in order to request loan forgiveness through PSLF. I decided to engage in a chat with FedLoan Servicing to confirm this information. On or about XX/XX/XXXX, I chatted with a gentleman and confirmed that I had 105 qualifying payments at this point in time. I have requested a transcript of this chat from FedLoan Servicing but have not received it yet. On XX/XX/XXXX, I logged into my account to check the status again and observed that my qualifying payments had reduced back down to 93. Of course, this was confusing and disheartening, so I began a chat with FedLoan Servicing and all the gentleman could tell me was that the assessment was not complete. I asked for a supervisor and was told I had to call into the customer service line or request a call via the email portal on my online account. I sent a request for a supervisor to call me via the email portal and never heard back. Later that afternoon, I called into the customer service line. I spoke with a woman who could not explain to me why my qualifying payment count went from 105 to 93, so she forwarded my call onto a " public relations specialist. '' Once I got on the phone with this woman, she proceeded to tell me various things such as : she had never seen this before, it was a computer glitch, I had not uploaded the ECF ( which I had ), I did not need to send a letter ( which I was instructed to do so by someone else at FedLoan Servicing, I should have sent in pay stubs with my W2 ( I was never informed to do that ) ; I should not have uploaded everything together because their system just combines all of the forms and it was complicated to review ( how would I know this ), and basically she came back around to it was a computer glitch and their system only showed 93 qualifying payments, not 105. I am requesting CFPB assistance, because simply FedLoan Servicing can not be trusted. Each time I call or chat or email or upload information, I am told something different by each person. I uploaded information to qualify one of my previous employers and did exactly what they told me to do, and I thought it was done. I had qualified 12 additional payments and increased my count to 105. ( I have included print outs that I have showing the 105 qualifying payments. ) Now, mysteriously those 12 payments have been " taken back '' and I am down to 93 qualifying payments again. This is very significant since I was so close to the 120 qualifying payments for PSLF. I am requesting my 12 qualifying payments be returned to my count. I am further frustrated by the fact that on XX/XX/XXXX I had a chat with FedLoan Servicing and the representative confirmed that I had 105 qualifying payments, then 2 weeks later my count is reduced and no one can give me a reason why.
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02/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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I began participating in Public Service Loan Forgiveness XX/XX/XXXX. The student loan servicer has mishandled my calculations about the number of PSLF payments I have made and will not respond with an updated count, which I first requested 14 months ago, and have continued to request.
I keep meticulous records, copies of everything, and I should have XXXX qualifying payments as of XX/XX/XXXX. PSLF is not counting many of the eligible and qualifying payments I made.
I first noticed the problem in XX/XX/XXXX, when they replied to my XX/XX/XXXX Employment Verification form I had submitted. The number of payments was lower than it should be - and was not the same as Fed Loan Servicing 's previous year response + the XX/XX/XXXX payments. Something was wrong.
So I contacted XXXX XXXX XXXX 's PSLF Department in XX/XX/XXXX by phone. I was told I could ask for a recount, which I did. They said they could not tell me how long it would take.
It has now been 14 months and I have still received no response from XXXX XXXX XXXX and PSLF.
I have called monthly to check. I have asked if there is anything I can do to expedite this. I have asked how long this would take. I have spoken to a number of supervisors there. I have been told my request has been marked as " expedited '' or " escalated, '' but still no response.
In XX/XX/XXXX, one customer service agent there told me I should re-send all my employment verification forms, which I did, with a letter explaining this and supplying the correct count of payments, per ECF, and asking for a response. Still no response.
REcently I was told they incompletely transferred information from a previous loan servicer. Even though what is supposed to happen when you file your first ECF is that your loan is transferred to XXXX XXXX XXXX, they did not do that. Instead, my loan was, without my request, transferred from one provider to another, including XXXX.
Why did they not immediately transfer all files and my loan to XXXX XXXX XXXX when I first began participating in PSLF and submited documentation?
Why were some records incompletely transferred? What are they doing to fix their error? This had nothing to do with me, and is not something I am at all involved in. It seems to be an error on the part of PSLF and XXXX XXXX XXXX in conducting their work.
In addition, I pointed out that those payments HAD formerly been being counted by XXXX XXXX XXXX and PSLF towards PSLF, until the XX/XX/XXXX ECF was submitted, and suddenly they stopped counting them. Why did they stop? They could not or would not tell me. When will I receive a response? They could not or would not tell me. I'm told they have to count the payments " by hand, '' and going through one month 's payment takes a person 30 minutes.
Surely this is unreasonable for a national agency who has won the sole federal contract to be the provider for PSLF?
Surely consumers should not have to wait more than one year for a simple response on a recount?? Surely someone should be able to tell me why they stopped counting payments that should be counted and that they formerly had counted?
I would like a response from the PSLF and XXXX XXXX XXXX, and I would like the count of my payments to be accurate. I would like the opportunity to appeal or dispute if they are not, and have a response in a timely manner that is told at the start, not this open ended TBA situation. As I am less than 2 years away from the forgiveness period, by my calculations, I can not afford for PSLF and Fed Loan Servicing to delay for additional months or years.
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11/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Something can't be a duplicate if the company never responds or makes an effort in righting their wrong ... here it is again : THIS IS NOT A DUPLICATE and XXXX XXXX HAS NOT RESPONDED TO MY COMPLAINTS or REQUESTS I have had repeated issues with this company either not responding until escalated complaints are made or responding with lies. I have email confirmation that my message was received by you on XX/XX/XXXX. I also sent mail on XX/XX/XXXX, XX/XX/XXXX, and again on XX/XX/XXXX. Not only that but if your employees actually documented conversations appropriately, or at all, you would have known that the person I spoke to told me he couldn't help me. I requested that someone needed to call my back. Nobody called me back. So in your letter to me, that proves your responses to # 1 and # 2 completely false and it shows how both inept this company and employees are and how much you don't care about the people who's loans you are servicing. # 1 ) " Our records reflect that your concerns were resolved on XX/XX/XXXX while speaking to a representative on the phone, and again on XX/XX/XXXX and XX/XX/XXXX by email '' WRONG. The customer service representative told me he would have a manager call me back. That never occurred and my issue was not resolved then. Again, through emails none of my issues were resolved. Subsequent to this I have recieved verbatim copy and paste responses, again filled with lies about their response to my issues. I have repeatedly requested answers in writing as this company is not to be trusted over the phone. They do not document anything and any accountability they may have in being wrong they sweep under the rug. Also false is that I can speak with a supervisor if I am dissatisfied with the quality of service I receive. I have made repeated complaints and requests to have the CEO and not a low level customer service representative who can't do anything respond. You have closed those complaints down immediately falsey classifying it as a duplicate complaint. It took me complaining to XXXX and CFPB for you to respond to anything. SHAME ON YOU! Here 's some basic logic for you. If you had a spot on your site where I could download the appropriate form and mail it in ( like other servicers do ), than everything would work. If I were to request a form be mailed to me I would not be getting your form back to you in the time needed so that my payments don't go up. So you are setting me up to fail by failing to provide forms on your site readily available. My income went down from last year but my payment went up significantly. I asked yesterday for someone to email me the specific calculations you used to determine my payment by the end of the day. No response. Again, another example of how this company does not communicate. This company currently has lawsuits going on against if for issues that I have had with this company in the past and currently. I feel as though my financial future is being threatened by this company, I do not feel safe with them as my servicer, and I do not obtain the support needed for me to manage my loan appropriately. The information I need is frequently not available and calling customer service is a waste of time because nothing is ever handled appropriately and as you can see not documented. My rights as a loan holder with a federal student loan are being broken. I deserve to have a loan servicer who provides answers to my questions, without having to escalate issues. I also have the right to request a different servicer if I'm feel threatened and unsafe with my current servicer.
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08/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Since the completion of my final XXXX degree in XX/XX/XXXX , I have worked almost exclusively at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX . In XX/XX/XXXX , I enrolled in the Public Service Loan Forgiveness Program ( PSLF ). To facilitate the transfer, I had all qualifying employers complete the Public Service Loan Forgiveness Certification Form ( OMB No. XXXX ). Following submission of this form, the remainder of my student loans were transferred from XXXX to Pennsylvania Higher Education Assistance Agency ( PHEAA ), which conducts its loan servicing activities nationally as FedLoan Servicing ( FedLoan ). FedLoan administers and services all loans that are under the Public Service Loan Forgiveness program.
I have ten loans in repayment, collectively totally just over {$100000.00}. Shortly after the transfer of my loans to FedLoan, I logged into the online portal, which includes details pertaining to the status of loans and repayment. I was shocked to find that, according to FedLoan, I have only made 7 qualifying payments under the PSLF program. This estimate differs by multiple orders of magnitudes from my own calculations. I have been working for a XXXX XXXX XXXX XXXX XXXX XXXX since XX/XX/XXXX and have been repayment my loans under a qualifying income-driven loan repayment plan since at least XX/XX/XXXX . By my calculations, I should have at least 50 payments qualifying under the PSLF program if not substantially more.
I called Fedloan regarding this disparity in XXXX and was informed that, sometimes, it takes a while for the current loan servicer ( FedLoan ) to get all their records updated from the previous servicer ( XXXX ) and that I should check back within the next month for a clearer picture.
On XX/XX/XXXX at XXXX , I contacted FedLoan and the informed me that no new information had been received and their calculations still indicated that I had made 7 qualifying payments. I replied that I would like a detailed accounting of how they arrived at this number. Specifically, I requested that they provide me with a payment by payment breakdown, indicating whether each payment qualified or did not under the PSLF program. If it did not qualify, I requested an explanation as to why not. FedLoan said that such a report would be ready within thirty days.
After not receiving an answer from FedLoan by the 30 day deadline and the weeks since, I contacted them on XX/XX/XXXX at XXXX . FedLoan apologized for the delay but said that due to the heavy volume of requests they were backed up and that they would require 90 days to process my request. As such, the request would be completed by XX/XX/XXXX .
The date came and went and I received no reply. I next contacted FedLoan on XX/XX/XXXX at XXXX I was informed that, due to the heavy request volume, they would need 120 days to complete my request and that it would be ready by XX/XX/XXXX . The day came and went and, for the third time, I received no reply.
It is important to say that I ask for now special privileges. I merely request a clear description of how my loan servicer arrived at a calculation that radically impacts my life. If the payments I am currently making do not qualify under PSLF, I need to know immediately so that I can adjust my loan repayment strategy. Instead, FedLoan has behaved in a stunningly transparent manner. Deadlines keep shifting ( from 30 days, to 90 days, to 120 days ). Every call is met with apologies and vague promises to do better but no concrete action on my request takes place.
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08/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I applied for loan forgiveness for a joint spousal student loan under PSLF back in XXXX of XXXX. I soon received notification from Fedloans that I was eligible for loan forgiveness and had reached 151 payments and had 120 months of public service employment verified. So I awaited loan forgiveness notification and heard nothing. You can see by my complaint history Fedloans has not provided me good customer service since being transferred to them in XXXX. In XXXX while online at PSLFXXXX I saws posts from other borrowers with joint spousal loans stating that both borrowers needed to apply for PSLF to confirm their 120 months of payment. I wasn't too concerned since my ex-wife had been working as a XXXX since XXXX. She then applied online in late XXXX and we both provided letters to Fedloans explaining that she had two loans accounts, one with me and one on her individual loan. We waited and heard nothing until I reached out again. In XXXX I reviewed what she had submitted and knew her submitted materials were inadequate for the application process so i told her to reapply again. ( I've been through this process many times so I was aware of how stringent Fedloans was ) On XX/XX/XXXX I uploaded the complete packet to Fedloans which I have attached to this complaint along with an email I recently sent to Fedloans. Fedloans has assigned a representative to us and we have spoken to her by phone several times. Under the auspices of security they will not discuss my ex-wife 's account information without her on the call. This is ironic since I have submitted materials for the joint loan, including her PII for years. We first communicated in early XXXX at which time XXXX wanted to arrange a joint call to discuss the forgiveness application. Finally after much delay we spoke on XX/XX/XXXX and the call was underwhelming. While I wanted to know status of the review for the account all she said was it would be another week or two. We have nothing since. We have called and emailed several times. She also told XXXX ( my ex-wife to submit more documentation for recent months worked at her new XXXX ). I found this to be odd because we already had provided over 15 years of employment data to Fedloans in our submittal. One outstanding issue is that one of her employers refuses to sign the XXXX form that Fedloans provides but instead they provided us with a statement of her time XXXX between XXXX and XXXX which is essential in our application for forgiveness. There is a block to check on the XXXX form for forgiveness in cases where the borrower is unable to get the official form signed by the employer so we checked that box in the XXXX submittal and provided cover letters describing the situation. The form also states that Fedloans will work with the borrower to obtain any additional verification of their employment. The letter we received from her XXXX XXXX clearly provided data showing she had worked there between XXXX and late XXXX when she moved to XXXX at a different XXXX. The final note on this situation is that I received a letter from Fedloans last week saying we needed to start all over and submit a new application just like the one we sent them in XXXX and XXXX of XXXX and recently in XXXX of XXXX. Fedloans also told us our loan might be transferred to XXXX because they are exiting the student loan business even though XXXX told us on the phone she would try to finish our application before that occurred. We request your assistance with the Department of Education to ensure this matter is resolved and our loans are forgiven.
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03/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My income based repayment plan ( IBR ) loans were initially serviced by XXXX. When I started XXXX XXXX XXXX for XXXX XXXX XXXX, I submitted to them the paper work to start tracking my 120 payments for the Public Service Loan Forgiveness program in XX/XX/XXXX. Shortly thereafter, my loan servicing was transferred to Pennsylvania Higher Education Assistance Agency. At that time, I spoke with customer service at PHEAA to make sure I was filing the correct and necessary paperwork so that I could start making immediate progress towards the 10 years of payments that the PSLF program requires.
For two years, I made one payment every month, which was applied to eleven different loans. Each month, my account online reflected one more payment made as progress towards the 120 required payments for the PSLF program. In XX/XX/XXXX, or thereabouts, the way my account was displayed online changed, and I discovered then that 3 of my eleven loans did not indicate any credit towards the required 120 payments. When I called customer service, I was told the reason was that the three loans were FFEL loans, and therefore non-qualifying for the program.
That was the first time I became aware that all my loans were not eligible for the PSLF program, even though I had submitted the PSLF employment verification form at least twice, and had spoken to a number of customer service reps over the time period between XX/XX/XXXX and XX/XX/XXXX.
After multiple discussions with different PHEAA reps on the phone, I was told to consolidate the three FFELs into a DIRECT loan so that future payments would qualify for PSLF. By the beginning of XXXX, I submitted the loan consolidation paperwork to PHEAA. It took PHEAA close to six months to complete the issuance of the new loan, which pushed out my PSLF payment progress by six months, on top of resetting the repayment of those three new loans back to 120 payments ( another ten years ). Credit towards progress for those did not begin until XX/XX/XXXX.
So, even though I was initially told by PHEAA that my loans qualified for PSLF, somehow, no one told me that three of them did not. I only discovered that when the presentation of my account online changed. This happened at about the same time that a number of articles in the XXXX XXXX were published that revealed that many people in the PSLF program had been lead to believe they were making progress towards forgiveness, only to discover after many years of payments and work in public service, that their payments or their loans did not qualify, even after having been told that they did.
I believe that my ten year PSLF repayment has been extended to 13 years so that PHEAA can collect income based payments from me for far beyond what I should have to pay. It's outrageous that a subsidized federal loan that was issued to me through XXXX XXXX University for three semesters somehow is different than the other 8 semesters I received federal loans that do qualify. It's outrageous that I was not told by my loan servicer that a portion of my loans did not qualify for PSLF despite the fact that they became my loan servicer because I was attempting to participate in the PSLF program -- this I believe borders on fraud. It's also outrageous that the loan servicer took six months to issue the new consolidated loan ( the original loans were applied for and disbursed in a much shorter time period ). If it's not fraud, then it's sheer incompetence. In either case, this will cost me three years of additional payments, which will amount to something close to {$15000.00}.
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06/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been paying my student loan monthly payment with an XXXX XXXX Award since XX/XX/XXXX. My payment is due on the XXXX of each month. After the XX/XX/XXXX payment of {$200.00} ( accepted by the institution on XX/XX/XXXX, per the XXXX website ) my FedLoan account began telling my that my payment was past due and my loans entered delinquent status. On XX/XX/XXXX I submitted another payment of {$200.00} for the month of XXXX ( accepted by the institution on XX/XX/XXXX, per the XXXX website ). I was thinking that perhaps FedLoan was taking longer to process and that if I submitted the payment earlier it would fix the issue. By XX/XX/XXXX there was no change to my account status so I called the FedLoan customer service number. The representative that I spoke to was less than helpful telling me that it was my fault and that I needed to make the payment now over the phone. That phone call lasted 11 minutes and no resolution was reached. At that point I decided to let the payments process for a little longer. My account said I was still delinquent although for a different number of days. On XX/XX/XXXX I submitted another payment of {$200.00} ( accepted by the institution on XX/XX/XXXX, per the XXXX website ). On XX/XX/XXXX I called FedLoan again because my account was still delinquent from the XX/XX/XXXX payment. This phone call lasted 28 minutes and was slightly more helpful it seemed. The representative looked through my account and realized that the XX/XX/XXXX payment was " missing ''. She spoke with her supervisor and they sent in a request to find out where that payment was. She told me it could take up to 30 days for a response and that I would n't receive any information in the meantime. I gave it a week. On XX/XX/XXXX I called FedLoan again. The initial representative said she saw the request to XXXX for another payment and that it had been sent on XX/XX/XXXX. I told her that was incorrect and that FedLoan should already have the payment. All payments ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX) had been accepted and the balance of my education award was reflecting that. She transferred me to a higher up representative. He told me that he saw that the XX/XX/XXXX payment was missing and looked in some " suspended file '' to see if was there. It was not. He did mention that he saw my XX/XX/XXXX payment was processing to which I told him that was ridiculous because I had not submitted a payment for XX/XX/XXXX yet, but that FedLoan had just accepted the payment I made for XX/XX/XXXX. I informed him that I was becoming very frustrated because all of these payments had been made, the money withdrawn and accepted, and yet FedLoan could not apply them correctly and seemed to have lost a payment. At the advice of this representative I uploaded the receipts for my payments - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX to my FedLoan account. This phone call ended with him saying he would email the treasury about the missing payment and he would personally follow up with me at some point ( no date was given ). As of now, XX/XX/XXXX I have received no communication. My account is now 22 days overdue and I still owe FedLoan {$410.00}, due on XX/XX/XXXX. There is no continuity in the customer service that I received and the people I spoke with were unable to provide any useful solution. I asked to be transferred to the people who dealt directly with the XXXX payments and was told that could n't happen. At 90 days these delinquent loans will affect my credit score despite the fact that I have paid the due amount.
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10/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
AES response reads that my loans are not FFELP loans. However, according to past correspondence I've received directly from AES, they ARE FFELP LOANS and hence, DO QUALIFY for consolidation. Please see below pasted email from AES.
AES themselves told me that my loans are FFELP loans. Please reopen this case and have AES explain why they told me in this email that my loans are FFELP loans and now a month later they tell me they are not?
Please read this email statement from AES below. They ARE FFELP loans according to AES in XX/XX/XXXX. Second paragraph. Second sentence. Right before I applied for direct consolidation.
American Education Services XXXX Unsubscribe To : XXXX Wed, XX/XX/XXXX at XXXX XXXX American Education Services Biden-Harris Administration 's Student Debt Relief Announcement The White House announced on XX/XX/XXXX, that federal student loan debt-cancellation is being provided for loans held by the U.S. Department of Education ( ED ) . Pell Grant recipients may receive up to {$20000.00} in debt-cancellation and non-Pell Grant recipients may be awarded up to {$10000.00}.
Private student loans are not eligible for this debt relief plan. We are working with ED to determine how this announcement may affect your commercially held Federal Family Education Loan Program ( FFELP ) loans serviced by AES ; however, we do not have further information at this time.
We are currently experiencing heavy call volumes due to the announcement and appreciate your patience while we wait to receive more information regarding this debt relief plan. We encourage you to subscribe to receive updates relating to this announcement at ED.gov/subscriptions and visit StudentAid.gov/debtrelief for specific up-to-date details.
In the meantime, there are other loan forgiveness options that your FFELP loans may be eligible for.
Limited PSLF Waiver On XX/XX/XXXX, XXXX announced certain improvements to the Public Service Loan Forgiveness ( PSLF ) program, which includes waivers of certain program requirements that will be available through XX/XX/XXXX. For more information, please visit StudentAid.gov/pslfwaiver.
XXXX Program Changes On XX/XX/XXXX, XXXX announced several changes to the Income-Driven Repayment ( XXXX ) plans to include adjustments to borrowers accounts, several one-time forgiveness actions, and new policies relation to federally held federal student loans. To learn more on how you may benefit from this limited IDR opportunity, please visit StudentAid.gov.
Please do not reply directly to this message. Instead, contact us with any questions.
This informational message has been sent to you based on your existing relationship with American Education Services. If you are not the intended recipient or received this email in error, please contact us and then delete this email from your system.
Beware of Scams!
Don't fall victim to debt relief scams. Learn more about how you can protect yourself from these companies.
American Education Services XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX XXXX XXXX XXXX Consumer Access Visit XXXXXXXX for state and federal consumer advocacy resources.
If you are a Massachusetts ' resident and have additional questions or concerns about your student loan, you may contact the Massachusetts Student Loan Ombudsman at XXXXs or call XXXX.
Follow Us!
Follow us on XXXX! Follow us on XXXX!
You may have already requested to unsubscribe from emails not specifically related to your account. Please note, you are receiving this email because it is an important message about your loans.
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10/08/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I have a fixed rate student loan for an 84 month term at 5.65 % ( a discounted rate because I have automatic ACH deduction ). After 12 months of payments, which were not calculated correctly for that interest rate for an 84 month period, I received a letter telling me my payment was increasing due to an interest rate change. The higher payment is being deducted from my checking account. I have attempted to resolve this issue with AES several times -- XXXX phone calls and XXXX letter, to which they have not responded. Below is the text of the letter I sent to them.
XX/XX/2015To Whom It May Concern : I am writing to question a change in the terms of my student loan. I spoke to XXXX different representatives about this issue on XXXX separate occasions, neither of whom could give me accurate information.
Several months ago, I received a letter from AES stating that my monthly payment would increase in XX/XX/XXXX because of a change in interest rates. NOTE : My loan is a fixed rate. At that time I spoke to a representative who assured me that the letter had gone out in error, because it was the time of year that interest rates changed for those who have variable rate loans. I accepted her response.
About a month later, I received the same letter, but ignored it, assuming it was simply sent in error again. However, the new ( increased ) payment amount was deducted from my checking account in XX/XX/XXXX. I called again and spoke to XXXX, who attempted to explain why the payment had increased. Her explanation made little sense. The bottom line is, the new terms of the loan mean that I will pay MORE over the life of the loan than the loan contract states.
Here are my calculations : The loan agreement was originally for {$13000.00} at 5.65 % ( ACH deduction discount ) for a term of 84 months.
According to XXXX 's loan calculator, my monthly payment should have been {$190.00} for 84 months, resulting in a total paid of {$16000.00}. Instead, the payment was set at {$190.00} for the first twelve months. I understand that the interest rate was correct, but the payment amount was not. Why was n't the payment adjusted to reflect the discounted interest rate for having ACH withdrawal?
The total paid for the first twelve months was {$2300.00} The new monthly payment is {$200.00} for a term of 71 months. That is a total of {$14000.00} plus {$2300.00} = {$16000.00} That is a difference of {$290.00} more I will pay than I should.
Clearly, the months remaining should not be XXXX, but XXXX. More important, why are the loan terms changing when I have a signed contract stating I would pay over 84 months?
The representative ( XXXX ) I spoke to did not understand the simple math I tried to explain to her. She insisted I would not pay more because more was going on the principal. I asked her to please send me some documentation to explain what she was talking about, and all I received was a print-out of the last XXXX payments, which is something I can access online, and which is not helpful in explaining anything. ( As an aside, XXXX was very patient and pleasant, if not knowledgeable or helpful. ) I have had many loans in my lifetime, and I have never had a change in terms for a fixed rate loan. I question the legality of a change in terms, and will challenge it if necessary. I am frustrated that I have had to spend several hours on the phone ( with at least 20 minutes on hold : why not hang up and call me back later? ), researching rates and writing this letter.
I would appreciate your attention to this matter.
Sincerely,
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11/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I XXXX XXXX has fulfilled every available legal means on protesting Pennsylvania Higher Education Assistance Agency having a student loan still posting on my credit bureaus, years after it was proven that the loan was a result of identity theft. I never attended college or any advanced education level above high school. The person who stole my identity is no longer located in the United States. I realize that he paid off the student loan, but as PHEAA is an authorized agency covered by the U. S. Department of Education, it should apply all of the subscriber rules to maintain an affiliation agreement with XXXX XXXX and XXXX XXXX respectively. The protest of this account does not fall under the Fair Credit Reporting Act, but mostly on the Fair Debt Collection Practices Act. In addition, the 84-month timeline also applies where the account should be deleted. I demand that this account be deleted permanently as PHEAA has an obligation to abide by its subscriber agreement with all pertinent credit bureaus.
LEGAL DISPUTE REQUESTING FULL DISCLOSURE OF TRUE TIMELINES PERTAINING TO TRADELINE PROCUREMENT, IN ADDITION TO ACTUAL PAYMENT HISTORY PROVING ACTUAL INITIAL DATE OF FIRST 30-DAY LATE PAYMENT HISTORY, THUS TRIGGERING THE 7-YEAR RULE THAT RELATES TO ERRONEOUS OR OBSOLETE INFORMATION.
605. Requirements relating to information contained in consumer reports [ 15 U.S.C. 1681c ] ( a ) Information excluded from consumer reports. Except as authorized under subsection ( b ) of this section, no consumer reporting agency may make any consumer report containing any of the following items of information : ( 1 ) Cases under title 11 [ United States Code ] or under the Bankruptcy Act that, from the date of entry of the order for relief or the date of adjudication, as the case may be, antedate the report by more than 10 years.
( 2 ) Civil suits, civil judgments, and records of arrest that from date of entry, antedate the report by more than seven years or until the governing statute of limitations has expired, whichever is the longer period.
( 3 ) Paid tax liens which, from date of payment, antedate the report by more than seven years.
( 4 ) Accounts placed for collection or charged to profit and loss which antedate the report by more than seven years. ( 1 ) ( 5 ) Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years.1 ( b ) Exempted cases. The provisions of subsection ( a ) of this section are not applicable in the case of any consumer credit report to be used in connection with ( 1 ) a credit transaction involving, or which may reasonably be expected to involve, a principal amount of {$150000.00} or more ; ( 2 ) the underwriting of life insurance involving, or which may reasonably be expected to involve, a face amount of {$150000.00} or more ; or ( 3 ) the employment of any individual at an annual salary which equals, or which may reasonably be expected to equal {$75000.00}, or more. ( c ) Running of reporting period. ( 1 ) In general.
The 7-year period referred to in paragraphs ( 4 ) and ( 6 ) ** of subsection ( a ) shall begin, with respect to any delinquent account that is placed for collection ( internally or by referral to a third party, whichever is earlier ), charged to profit and loss, or subjected to any similar action, upon the expiration of the 180-day period beginning on the date of the commencement of the delinquency which immediately preceded the collection activity, charge to profit and loss, or similar action.
XXXX XXXX
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06/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
XXXX XXXX ( hereinafter, XXXX ) services 6 ( six ) federal student loans since said loans first entered repayment in XX/XX/XXXX My repayment is/remains-unaltered Standard Repayment Plan, i.e. 120 fixed/equal monthly payments to paid-in-full. To date ( XX/XX/XXXX ), XXXX admits I have made 76 uninterrupted payments of {$1000.00}, the amount XXXX established as my fixed monthly payment. XXXX admits I have 44 monthly payments remaining to paid-in-full all 6 loans. In fact, over XXXX XXXX XXXX, Vice President, Loan Operations signature on XX/XX/XXXX, XXXX expressly admitted all my loans are expected to be paid-in-full at $ XXXX/month payoff as follows : Your current expected payoff date for loan sequence 1 is XX/XX/XXXX. Your current expected payoff date for loan sequences 2, 3, 5 & 6 is XX/XX/XXXX. [ Loan sequence 4 was never disbursed to me/paid-in-full XX/XX/XXXX. ] Your current expected payoff date for loan sequence 7 is XX/XX/XXXX. [ =All loans are paid-in-full on time and/or 2-3 years ahead of 10-year-schedule. ] None-the-less, in XX/XX/XXXX, XXXX inexplicably/absent notice to me, ( i ) extended Terms Duration credit reported to XXXX, XXXX and XXXX ( hereinafter, Credit Reporting Agencies or CRAs ) from 120 months to 130-145 months ; and ( ii ) reported in repayment XX/XX/XXXX-XX/XX/XXXXa seventh loan never disbursed to me, both I disputed, CFPB portal Case # XXXX. XXXX responded with an Administrative Forbearance, claiming in plain untruth/lie rather that I had credit disputed Identity Theft. Thereafter, FedLoan from XX/XX/XXXX to the present ( XX/XX/XXXX ) billed me different amounts from $ XXXX- $ XXXX/month every month-plain breach of Standard Repayment contract. My Standard Repayment Plan contract stated 120 equal/fixed monthly payments of {$1000.00}, which I paid uninterrupted, timely, in full every month from XX/XX/XXXX through XX/XX/XXXX. In retaliation for my 15-month-long credit disputes, XXXX reported to CRAs, 30 XX/XX/XXXX credit reports : ( i ) I made no payments : XX/XX/XXXX ; XX/XX/XXXX-XX/XX/XXXX ; ( ii ) both underpaid-and-overpaid in XX/XX/XXXX ( =XXXX willful misallocation of payments to fraudulently/in extortion engineer default of some loans ) ; and ( iii ) made no payment XX/XX/XXXX-XX/XX/XXXX. On XX/XX/XXXX I contacted XXXX by phone ( XXXX : XXXX, XXXX ID : XXXX ; XXXX, ID : XXXX ; XXXX, ID : XXXX ) thereby providing XXXX notice of my loans account credit, billing inconsistencies, and willful/knowing extortion via misallocation of payments to create default/underpayment of some loans with coincident overpayment of remaining loans. In direct contradiction of XXXX Vice President for Loan Operations XX/XX/XXXX letter, XXXX stated XX/XX/XXXX about XXXX XXXX : the system escalated my/borrowers monthly payments because said six loans would not have been repaid on or before XX/XX/XXXX. I believe XXXX actions herein described are unlawful, being in clear violation of the federal Fair Credit Reporting Act ; Truth in Lending Act ; Racketeer Influenced and Corrupt Organizations Act ( civil RICO-extortion ) ; mail- and wire-fraud statutes ; and Massachusetts State contract law statutes. I respectfully request CFPB take action against XXXX to halt further XXXX unlawful actions on my student [ 6-loan ] account and fully correct existing contract breach for willful extortion discussed herein. I have XXXX express admission of all payments/amounts/dates made ; bank-statements proving said payments electronically made to PHEAA-XXXX ; and US Mail-signature-receipt of payments timeliness.
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04/25/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I borrowed over much time from XXXX ( my parents could n't help me pay for college and I struggled ). My loans then went to XXXX XXXX, and then to XXXX. While my loans were with Navient, I asked many times if I was able to give some sort of lump sum payoff at a lower amount than what I owed. I was told that I could only do repayment. I found myself drowning in debt and unmanageable monthly payments, so I got referred to fedloan servcing ( myfedloan.org ). They have the seal for the US Department of Education all over all of their paperwork, emails and website so I assumed that they were a government entity, it now seems that they are a private servicer but they make it seem like they are part of the government when you talk to them ... so you are inclined to trust them. During the origination of my account with them, they told me a consolidation would be best for me and that I fit best with an income based repayment plan, with a max 20 years repayment and then I would get forgiveness. I took their advice and guidance, since that is what I was paying them for! professional advice! Today an article came up on XXXX about how there used to be a publicly published handbook to help students settle their federally owed student debt ( which all of mine is ). I then contacted an attorney and asked for some basic advice as to what my rights might be when it comes to settling a federal student loan debt. He explained to me that there are times where Navient, fedloan servcing, XXXX XXXX ALL OF THEM will do things like waiving collection charges, waiving interest, settling for 90 % of principal ... many variations of how people have actually settled their federal student loan debt. SO ... .I called back fedloan servicing ... .I explained to them that I had a lump sum of money today and I wanted to do a payoff and get some forgiveness on the balance ... the rep told me no can do. They would not take a dime off. SO WHY IS IT THAT OTHER PEOPLE CAN SETTLE THEIR FEDERAL STUDENT LOAN DEBTS AND NOT ME?!?! DO I REALLY NEED TO SPEND FOR AN ATTORNEY JUST TO SUE SOMEONE SO I CAN SETTLE A XXXX YEAR OLD DEBT!?!? I need some good faith negotaitions from them ... .I was given poor advice and now because they are trying to make money off of me, they have successfully turned my XXXX debt into what will be a XXXX debt with interest and fees. This is unfair - I WAS ALREADY BURIED IN STUDENT LOAN DEBT AND NOW THESE CONSOLIDATION PEOPLLE WHO POSE AS A GOVERNMENT AGENCY ARE GOING TO MAKE MORE THAN XXXX OFF OF ME!!!! I WILL NEVER EVER PAY THIS OFF SUCCESSFULLY!!!!!!!!!!!!! I also had to give them {$600.00} just to join their service - so now I paid them XXXX and they gave me an income based repayment plan ... .BUT AFTER I STARTED TO PAY THEY SNUCK INTO MY ENROLLMENT PAPERWORK THAT XX/XX/XXXX MY PAYMENT WILL GO FROM $ XXXX/MONTH TO $ XXXX/MONTH! WHAT?!?!?!?!?!!?!?!?! These people are making money off of me when I was already drowning ... and I truly feel as if Ive been tricked into enrolling in this service. They told me that after 20 years I would n't have to pay anymore!! that I qualified for the Obama repayment plan thing ... .now I see that 's not true. THEY LIED TO ME!!! AND NOW IM TRAPPED! HELP! ( I agreed on the phone to an income based repayment plan for 20 years and then when they sent me the docs for the approved plan, it was really for the full balance + TONS OF INTEREST!
I do n't want to stop making my monthly payments for I fear that they will report delinquencies to my credit so I will continue to pay so I can protect myself.
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11/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
Servicemember |
PLEASE NOTE : Previously I submitted this complaint about the wrong company. I had thought it was XXXX handling these loans, but my financial advisor has corrected me and told me this problem happened with Fed Loans. I tried to go back in to my old complaint and apologize to XXXX, but there does n't seem to be a way to do that. Thank you.
Complaint : 1. A while back it was brought to my attention that there were multiple instances of bad marks on my credit report from student loans in default. This surprised me, because I was not aware of any default, and believed that I was in deferment, and had not been called or received correspondence from the loan servicing company. 2. I then called the loan servicing company. I was then further shocked to find that they had in my file very old contact information, an old address in XXXX, Missouri, and an old landline phone number from the days before I had a cell phone. This was quite strange, since I 've had a the same cell phone number since XX/XX/XXXX, and it 's the number I had when I took out new loans for the graduate program at XXXX XXXX XXXX I entered in XX/XX/XXXX, which I knew they had. 3. I pressed the phone rep at the loan servicing company about this, and finally asked to speak with a supervisor. The supervisor looked in to it and said that when my deferment was ending they -- for reasons they could not explain -- contacted one of the references I 'd included on a very old load request ( it must have been from an earlier degree program ) and that person had provided the old contact info, since it was the last contact info she had for me. I asked them who they got that contact info from, what was the person 's name? And they told me : XXXX XXXX. XXXX is an old friend from a place I had n't lived since XX/XX/XXXX, and whom I really had n't had much contact with for years, so she had very old contact info for me. The supervisor stated that XXXX had given the worker that info, and then that the worker had improperly deleted the other contact info -- which was the CORRECT info, at least the phone number, since, as I said above, that number had n't changed since XX/XX/XXXX ( still has n't changed ). I then asked if they had n't noticed that mailed correspondence to me at that old address had been returned, and the supervisor said that federal mail can not by law be returned, it would have been discarded, and so, no, they would n't have see that was n't a good address. Again, the supervisor stated that the worker should not have deleted the contact info they had for me, even if he was going to enter the incorrect information received from XXXX XXXX. 4. I then asked the supervisor to put my current information back in the system, and he agreed to do that. 5. I then also asked the supervisor to have the hits on my credit report removed, since the loan going into default in the first place had been their fault, since the deletion of my current contact phone number had been improper, and he agreed to do so. 6. Now, as I work with a financial advisor at my local credit union to try to buy a house with my veteran 's benefit ( I am a XXXX XXXX Veteran ), we find that there are multiple, something like 12 (! ) bad hits on my credit report, all apparently stemming from this event of the improper deletion of my correct contact info. 7. I have been making payments on my loan since that time. 8. Can you please help me in getting those bad, erroneously acquired marks from my credit report? So that I, a veteran, can buy a home? Thank you so much for your great work.
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07/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
|
XX/XX/XXXX Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Re : PHEAA FedLoan Servicing Dear Consumer Financial Protection Bureau, I write to report Pennsylvania Higher Education Assistance Agency ( PHEAAs ) Fed Loan Servicing of fraudulent practices. More specifically, I have 3 student loans with PHEAAand made a payment of {$600.00} on XX/XX/XXXX in excess of the monthly due amount ( {$88.00} ). As a result, I received a PHEAA letter on XX/XX/XXXX that my next payment of {$18.00} was due XX/XX/XXXX. I also made a {$200.00} paymentXX/XX/XXXX, but my account stills shows {$88.00} will be due on XX/XX/XXXX ( please see page 4 of 7 ).
I have had numerous egregious problems with PHEAAs FedLoan. FedLoan has ( 1 ) lost my student loans payment checks in excess of {$2000.00} ; ( 2 ) caused 2 of my previously paid in full student loans to go back into repayment status where I then paid more money and interest on my 2 previously paid in full balances ; and ( 3 ) has caused my credit scores to greatly decline due to their neglecti.e., failing computers, errors, and added interests to advanced payments. In newspaper XXXX article Massachusetts threatens to sue PHEAA over student loans ( XX/XX/XXXX ). The Massachusetts attorney general 's office is threatening to file a consumer protection lawsuit against Pennsylvanias quasi-public student loan agency over its handling of federal student loans, and may demand refunds. Massachusetts Attorney General XXXX XXXX sent the Pennsylvania Higher Education Assistance Agency a letter last week informing officials the agency was the target of an investigation and a possible lawsuit, state Rep. XXXX XXXX, XXXX-XXXX, the agencys board chairman, confirmed. The letter dealt with consumer protection issues centered around federally backed loans, XXXX said. The agency, commonly known as PHEAA, was founded in the XXXX to provide taxpayer-funded grants to needy Pennsylvanians attending colleges, universities, and trade and business schools. Over the last decade and a half, PHEAA has grown into one of the nations largest student loan servicing providers. PHEAAs two corporate units process, manage and collect more than XXXX XXXX in student loans issued by XXXX, U.S. Department of Education, commercial banks, nonprofits, and private colleges and universities. In an interview Wednesday, XXXX said the letter was sent shortly before the XXXX XXXX PHEAA board meeting and he read it in his Capitol office. Citing the litigious nature of the letter, XXXX said PHEAAs solicitor advised him not to make it public, and he declined to share a copy with XXXX XXXX XXXX. Massachusetts allegations center around several issues related to PHEAAs federal loan contracting services, and PHEAA is trying to determine how much money XXXX office claims is owed, he said. Source : ( XXXX XXXX XXXX ). For the past 15 years, I have worked as a volunteer, professor, teacher, mentor, and advisor to persons with XXXX, aiding diverse youth, refugees from than 40 countries, and have helped in city public schools. I bake cookies and treats, and spend time with the seniors in my building, as I wish to honor and continue the legacy they lead. I know you are very busy, but ask for your offices assistance in helping to resolve the many egregious errors on my PHEAA student loans and with my application for the Public Service Student Loan Forgiveness Program, please. Thank you for your time and consideration and for the extraordinary work you continue to facilitate on a daily basis. Respectfully, XXXX XXXX
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09/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
My student loan servicer is FedLoan Servicing. I have been dealing with them since XXXX when my loan was transferred to them from XXXX XXXX in XXXX due to being on an income-based repayment plan. I have been paying my loans since XXXX. The entire time of repayment, I have worked for employers that qualify under the Public Student Loan Forgiveness Program [ PSLF ] My difficulties with F/edLoan Servicing is that they are unwilling to recalculate PSLF-eligible payments. Again, I have been paying since XXXX and they are only counting 24 payments as being eligible. When I call to get an explanation or to rectify the situation, I get conflicting information. I have yet to hear the same explanation twice which leads me to believe they do not know what they are doing.
They promise to do a payment recalculation which, they say, takes 60 days to complete. I have never heard back from any of these requests. I have spoken with supervisors who also have promised to do research, follow up and rectify the situation, but there has been no communication or resolution on their end at all.
They continually send back paperwork that I submit, refuse to answer my online questions about all of this and never follow up. Most recently, I spoke with " XXXX '' [ extension XXXX ] on XXXX/XXXX/XXXX about all of this and he promised to email me paperwork to fill out as well as source material outlining where FedLoan Servicing gets their information about how PSLF works. I never received the email from him. I left him a voicemail and he never returned my call.
This treatment has been the norm when dealing with FedLoan Servicing and I believe that they are defrauding a large population of this country into making more payments towards their student loans outside the government PSLF program payment amount of XXXX. By refusing to count payments that clearly qualify, FedLoan Servicing are extending the 120 month payoff to much longer. Their lack of communication or resolution indicate that this is deliberately intended to defraud people.
Because this agency is the sole student loan servicer dealing with PSLF, I feel that this violates anti-trust laws. This is a monopoly sanctioned by the US Department of Education and there needs to be some serious evaluation on its ethics and handling of student loan debt.
Again, here are my complaints : 1. They refuse to recalculate payments eligible to count towards the 120 month payoff outlined by the Public Student Loan Forgiveness Program.
2. They give wildly contradicting " information '' about how payments are calculated. Every time I have spoken to an employee, I hear a completely different story. This is no different when speaking with the supervisors.
3. They do not respond to their online " Contact Us '' nor do they follow up with you when you call. They do not email documentation or links as promised on phone conversations. They repetitively reject paperwork pertinent to my payment status [ they have returned my application for a PSLF-eligible employer 5 times ] and when they finally do accept anything, they mess the dates up in their system which becomes advantageous to them in that they get to subtract PSLF-eligible payments. They say they will fix the situation, but when I check the status of the correction months later, nothing was done.
I have had enough of this company and will be contacting my senator to complain. There needs to be a massive overhaul of this system to help people in need pay off their student loan debt according to government-led programs such as PSLF.
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02/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am on an IDR plan for my federal loans for my two XXXX degrees from 2 different universities. I have never missed or been late on a payment since establishing this payment plan 5 years ago. I am also on a Forgiveness Program due to my employment with a XXXX. XXXX is the servicer for my loans and I have had nothing but problems with them since they took over my loan. The most recent and most damaging issue is with reducing my payments after a loss of income. I received notification in XX/XX/XXXX that my recertification of my IDR was coming due by XX/XX/XXXX. I completed my recertification and sent it in electronically by XX/XX/XXXX. I am employed by 2 different organizations. As of XX/XX/XXXX my position at one of those organizations was eliminated and my employment there was reduced to 4 hours per week, thereby reducing my income by {$17000.00} per year. As required by XXXX for the recertification process, to indicate my reduction of income, I included my recent paystubs from both employers. The paystub from my employer that eliminated my position did reflect my reduction in pay. I also included a letter from that employer stating that my position had been eliminated and my salary greatly reduced. When I received my updated required monthly payment from XXXX, based on my recertification paperwork, my payment had gone up by {$1.00} even though I am now receiving {$17000.00} less per year. Thinking maybe I missed something in the process of completing the recertification paperwork I then went through the recertification process again and found in fine print that if your income is reduced suddenly you are required to mail in your paperwork to XXXX instead of uploading it electronically. So, I mailed to XXXX the exact same paperwork with the same information that I had uploaded electronically. When I received my updated payment it had gone up again and this time by {$160.00}. When I called XXXX to resolve this issue not only did I have to wait on hold for 20 minutes to actually speak to a representative I was then told by that representative that the payment was higher because I am making more money. When I challenged the XXXX representative about the paperwork I had sent in that clearly shows that I am making less money she proceeded to tell my that is not what it says on my tax return. I told her of course it does not say that on my XX/XX/XXXX tax return because that was last year and this sudden loss of income happened to me in XX/XX/XXXX. She said the only way she could help was to put me on Forbearance or postpone a month of my payment. I told her I do not want either of those options. I am more than happy to make payments on my loans I just need lower payments because based on my loss of income I can not afford a monthly payment of {$460.00}. I am a XXXX for a XXXX school and recently had a serious XXXX for which I now have medical bills to repay. Shockingly, I do not make an incredibly high income. I am thankful for my education and the opportunity it has given me to make a positive influence on my world. I am in no way trying to get out of paying my loans. I only want a monthly payment I can afford. XXXX touts itself as an organization willing to work with you on your payments, but in my experience they are only out to rake as much money out of you as they can no matter how it hurts your financial standing. I have worked very hard to maintain a good credit rating and am now in danger of losing that due to XXXX 's unwillingness to help its clients who actually want to do the right thing.
|
08/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
My loans were being serviced by XXXX XXXX and I was on the IDR plan. I was instructed to do this so I could qualify for the Forgiveness program for Public Service. Once I requested my work verification and sent that in I was notified that I would need to change loan servicers. I made my XXXX payment to XXXX XXXX because I had not yet received anything from my new servicer. I thought the transition would be smooth since I had already reapplied for the IDR plan in XXXX and was given a letter stating it was approved. I then received a letter in the mail from FedLoan stating they were my new servicer. I then received a bill in XXXX stating I was past due the amount of XXXX ( which was paid to XXXX XXXX XXXX and that my current payment was XXXX. This was all due XX/XX/XXXX. I called and spoke to a representative named XXXX. He stated they took over my loan XX/XX/XXXX and my due dates are on the XXXX of each month but since the holiday was coming up that was why my paperwork had not come through. I shouldn't worry and that the system would update after the holiday and fix the account. I waited a few days after the XX/XX/XXXX holiday and called back. I spoke to XXXX and she told me the same thing. The system hasn't updated and I shouldn't worry. I asked if I could still continue making my payment since I didn't want my payment plan messed up. She said I could. Then she transferred me to another department. The lady I spoke to assured me that the IDR was being processed and that this would not mess up my payment plan or the timeline of my loan forgiveness. I made a payment of XXXX for XXXX. I got another letter saying my account was past due. I called back on XX/XX/XXXX and spoke to XXXX. I expressed my concerns over this. At this time my IDR payments increased and I was given a letter stating that XXXX was my new payment. XXXX proceeds to tell me that the only way I can get the past due amount off my account is to go into forbearance. I didn't like this idea due to my forgiveness program and payment plans. I asked her to ask a supervisor. She came back and told me the same. Then when I asked her what the supervisor 's name was she admitted that she spoke to an XXXX and someone else that she didn't know their name and that neither of them was actually supervisors. I finally agreed to the forbearance because I was so distraught over the whole situation. I kept an eye on my account and saw that nothing had changed. On XX/XX/XXXX I spoke to XXXX and he told me I was XXXX past due and I was in forbearance. I told him I needed to make my XXXX payment before the due date of the XXXX but that I couldn't because the account was still inaccurate. He told me not to worry and to just wait until XXXX XXXX, XXXX, and make my payment and the past due would be cleared. On XX/XX/XXXX, I logged in to make my payment and the account is still inaccurate. I can't make my payments and I can't call because it's a weekend. I have been told not to worry for three months and nothing has changed. When I express that I don't want this to go on my records or that I'm afraid this is messing up my repayment timeline I get -- '' Don't worry, the computer will update. '' The bad part is that I already had one {$94.00} payment in XXXX not go towards my repayment plan because of them putting me in forbearance. I need answers and help with resolving this issue. I have ten years to pay to qualify for the loan forgiveness and this servicer has been a nightmare from day one. I fear my whole plan has been thrown off track because of them.
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07/23/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
I have a private loan from the XXXX University XXXX XXXX processed by American Education Services. The loan was initially a federal loan, but due mis-filing and miscommunication on the school 's end, I was required to return the funds back to the school and then the school back to the government. Subsequently the school then offered the private loan to assist students for their mistake. I was given the understanding that the same terms that applied to the federal loan were the same terms that applied to the new private loan. My loan is now due for repayment and I am asking the lender for a forbiddence or modified-reduced repayment plan. I was pro-active and approached the lender in XXXX, months before my loan was due for repayment. I have been going back and forth filling out necessary paperwork since XXXX and they are still not able to provide me with an update about processing and the reduced payment. I am told every month that it will be fixed for the next month and now in XXXX am being told they do not know when they will have an answer nor can they provide me with a time frame.
My timeline and communication is as follows : XX/XX/2018- replied to a letter received about forebearrance application ; Filled out XXXX XXXXXXXX XXXX XXXX XXXX XXXX ; provided current enrollment status with letter from XXXX University ( currently enrolled ) XX/XX/2018 - received another letter notifying me of interest capitalizing on loan. Called for update on forbearrance request told to wait.
XX/XX/2018- Received a letter stating that my verbal request for a Modified Graduated Repayment Schedule has been approved. Additional details of repayment schedule will be sent under another cover. The same letter also mentioned monthly installment will be adjusted in accordance with each level of repayment and your verbal request for MGRS satisfies the requirement to modify loan terms in writing. The subsequent cover letter NEVER CAME!
I contacted the American Education Services and they told me paperwork is in processing I should wait and will receive the addition details soon in the mail. I was told on the phone that beginning XXXX my modified payment would be $ XXXX/month for the first year and $ XXXX/month the second year and $ XXXX/month there after.
XX/XX/2018 - Received the same letter stating that my verbal request for a Modified Graduated Repayment Schedule has been approved. Additional details of repayment schedule will be sent under another cover.
At this point I contacted American Education Services and they told me that they never received a signed copy of " Amendment to Repay Terms. '' I signed and faxed the paperwork back.
XX/XX/2018 - received XXXX 's bill in the mail. Payment was not modified. Called American Education Services and they said the paperwork had not been processed and to wait 7-10 business days.
XX/XX/XXXX called American Education Services because per last phone call I was told paperwork should be processed by then. Was given a new date of XX/XX/XXXX, XX/XX/2018 called. Paperwork was still not processed but spoke with a lady who said she saw the paperwork in my file but it was never submitted for review, but that she would submit the paperwork and mark it with " EXPEDITE '' XX/XX/2018 called and was told paperwork was processed and sent to lender for review and it would take another 7-10 business days.
XX/XX/2018 - Received bill for XXXX. No modified payment. Contacted American Education Services, they said they are waiting on lender and can not give me a time frame any more.
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06/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
|
In XX/XX/2018, I filled out a consolidation loan application, hoping to bring student loans serviced by another provider, to XXXX. I wanted to pay all my loans to one provider.
XX/XX/2018, i received a letter stating that my consolidation was almost complete, but the loans that I wanted to add, were not going to be added per my request. I called XXXX to speak with someone to explain that I wanted to indeed add these loans to my account. They informed me that they were waiting for someone at my provider, XXXX, to respond to them concerning the loans and there was no further action required from me. Once they heard from XXXX, I was supposed to be contacted about the loans and if they could be added to XXXX.
On XX/XX/2018, I received a letter stating that the consolidation was complete. Upon review of this consolidation, I noticed that the loans I attempted to add, were not included. I called back to XXXX, and was told the reason that the loans were not added, was because i did not fill out the right paperwork, and that the loans I wanted to add were eligible to be added to XXXX. I just needed to fill out the correct paperwork. They told me what form to download, submit, and what code I needed to use. I submitted this form on XX/XX/2018.
On XX/XX/2018, I received a letter stating that the loans were ineligible to be added to XXXX. I then called back and explained to them that the whole purpose for my consolidation request, was to include these loans, and without them being added, the consolidation request was pointless. It doubled my monthly payment, doubled my repayment time from 15 years of which I had already paid 3 years, to a full 30 year repayment plan.
I called and requested that this consolidation be undone, or reworked, because it has not benefited me at all. I spoke to several people on the phone, who have transferred me and kept me on hold for over XXXX minutes at a time, and all of them have given me different answers on the consolidation process and my monthly payment. The representative I spoke with last night was short, rude, and condescending. He told me that there is nothing that can be done about the consolidation at this point. It was final.
When I spoke to customer service representatives during the entire consolidation process, not one of them told me that the main reason I wanted to consolidate was not an option, until the process was complete. They all led me to believe that there was more to be done on their end, and that I could possibly still add the loans to XXXX. It wasn't until the process was complete, that I was given a straight answer. I feel like I was run in circles by this provider, and given false information.
Timeline : XX/XX/XXXX : submitted consolidation form to include XXXX loans XX/XX/XXXX : Consolidation almost complete, loans not included per my request XX/XX/XXXX : Called XXXX to ask about these loans as I did not request them to be excluded. Was told that they were still awaiting my service provider XX/XX/XXXX : Consolidation complete : Loans not added XX/XX/XXXX : Called XXXX and was told that the loans were not added because I did not fill out a physical form.
XX/XX/XXXX : Submitted physical form with information provided by customer service representative and XXXX account information.
XX/XX/XXXX : Loans ineligible to be added.
XX/XX/XXXX - XX/XX/XXXX : Have called several times asking what options I have to have this process undone, because I was mislead during this time period and the loans I want to consolidate, are not eligible.
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10/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have reached out to you previously ( Case # : XXXX ) on XXXX XXXX, XXXX, and I have received no reply to my problem with XXXX XXXX XXXX. On XXXX XXXX, XXXX, I paid off all my XXXX XXXX XXXX which were held by XXXX XXXX XXXX with a payoff amount, emailed to m on that date by XXXX XXXX in the amount of {$370000.00}. I received Paid in Full Notifications on XXXX XXXX, XXXX and XXXX XXXX, XXXX. On XXXX XXXX, XXXX I received a welcoming letter from XXXX XXXX saying I owed {$50.00} on my account which was paid off. I called XXXX XXXX XXXX many, many times and was told they could n't explain the problem. I finally got a supervisor, XXXX, who worked on my case and I said that while XXXX XXXX now said I owed XXXX, I really only owed {$7600.00}. On XXXX XXXX, XXXX, through a divorce settlement, this amount was paid to the Dept. of Education and became part of a legal document, with a letter from XXXX XXXX XXXX saying that if I paid this amount, I would be paid in full. On XXXX XXXX, XXXX, I received a call from a XXXX from XXXX XXXX XXXX, saying I owed {$2900.00}. When I asked how this could be, she could n't explain it but said I owed it. When I asked for an explanation, I received a letter dated XXXX XXXX, XXXX saying that I cashed a check which came to me from DOE in XXXX XXXX and I really should n't have gotten it. When I begged to differ and asked for further investigation, I received a letter from XXXX XXXX XXXX on XXXX XXXX, XXXX, that I owed {$59.00}. I received another letter from XXXX XXXX XXXX on XXXX XXXX, XXXX, that I owed the same amount and they were still reviewing. On XXXX XXXX, XXXX, a XXXX from XXXX XXXX XXXX called me and told me to pay the balance of this amount and then my account would be paid in full, so I paid {$67.00} that very day. On XXXX XXXX, XXXX, I received a Paid In Full notification from XXXX XXXX XXXX. On XXXX XXXX, XXXX I received an invoice from FedLoan Servicing that I owed {$2900.00} again. I would continue to get monthly invoices with this amount until XXXX XXXX, XXXX I received a notice that I owed {$18000.00}. I disputed this amount as there was no back up information as to how XXXX XXXX XXXX arrived at this number and that the number continually changes, etc. XXXX XXXX XXXX then sent me a schedule as to how they got to the {$18.00}, XXXX, which was just entering numbers saying " error - consolidation ''. At my request, it was then sent to a specialist at XXXX XXXX XXXX, XXXX XXXX who was working on my account from XXXX XXXX, XXXX to XXXX XXXX, XXXX, when he called me and said that FSA said I owed the money and had to pay it to XXXX XXXX XXXX. He then sent me a letter dated XXXX XXXX, XXXX, which was not received until XXXX XXXX, XXXX and then another letter dated XXXX XXXX, XXXX with repayment options. All the while, I have been charged daily interest charges on their bogus claim. There was no back up documentation whatsoever ; just this answer and I was expected to begin some type of payment to them immediately or be charged daily interest which is what they are now doing. I have collected numerous reports, etc., to outlined how XXXX XXXX XXXX changes numbers and dates at will and then tries to explain these lies. I have paper proof of their lies and would like some type of resolution to this matter. To make matters ridiculously worse, I received an invoice from XXXX XXXX XXXX that I now owed {$16000.00}, again with no explanation, just a change in figures. Would anyone in their right mind, continue to pay this criminal organization? I certainly ca n't.
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09/13/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I have been attempting to submit my annual recertification of my Income-Driven Repayment ( " IDR '' ) plan but have not been permitted to do so.
All of my remaining loans are through FedLoan Servicing. I received a letter from FedLoan Servicing on XX/XX/XXXX informing me that I must submit my recertification application within ten ( 10 ) days of XX/XX/XXXX, or else my monthly payment would increase to " {$1300.00}, first due on XX/XX/XXXX. '' The letter instructed me to go to MyFedLoan.org/Recertifyto complete the recertification process.
I went to MyFedLoan.org/Recertify to complete the process. That site redirected me to XXXX. There does not appear to be any way to submit recertification documentation to FedLoan Servicing.
Upon following the link to studentaid.gov, I followed the instructions on the screen but was unable to complete the process. The website appears to not be functioning correctly and requires me to take the same steps over and over again without allowing me to complete the recertification process. Following is a detailed explanation of the process through which I have gone several times.
First, I go to https : //studentaid.gov/app/ibrInstructions.action. Then I click on " Submit Re-Certification. '' Then I fill out the information on step # 1 ( " Application Information '' ). Then I am allowed to proceed to step # 2 ( " Income Information '' ), which instructs me to link my income information from the IRS. Then I click " Link to IRS. '' Then I am redirected to the IRS website. I fill out the requested information ( address, filing status, etc. ) and proceed to the next page on the IRS website. Then I click the box for " Transfer My Tax Information into the Application on Federal Student Aid '' and click " Transfer Now. '' At this point, I am redirected back to studentaid.gov and instructed to log in again. Once I log in, it brings me back to the very beginning of the process. I am unable to proceed to step # 3 of the process or otherwise complete my recertification.
On XX/XX/XXXX, I followed the instructions on studentaid.gov for submission of customer service inquiries and sent an email to XXXX. My email explained the issue exactly as described above. I also offered to send my XXXX tax return and any other required documentation by email, fax, or other means.
Later on XX/XX/XXXX, I received an email from " XXXX XXXX '' in response to my email. This email failed entirely to address my concerns or answer any of my questions and appeared to be an automated message. Both my original email and the response I received are attached.
All I am trying to do is submit my annual recertification request, but I am not being permitted to do so. I diligently make all of my student loan payments and have made several large payments beyond what is required. I am entitled to have my IDR plan recertified based on my income.
I have attached my XXXX tax return, which should include all of the information needed by XXXX and FedLoan Servicing for the recertification of my IDR plan.
I filed a similar complaint with the CFPB against FedLoan Servicing in XXXX, when my IDR recertification was improperly denied and the company was similarly unhelpful. The complaint resulted in the issue being resolved and the company issuing a written apology to me. I greatly appreciate that the CFPB was able to resolve the issue, but I do not want to have to go through this process every year in order to recertify my plan.
Thank you for your time and assistance.
Sincerely, XXXX XXXX XXXX
|
02/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
Older American |
There is a Public Service Forgiveness Program to which I applied for and qualified for. I have been working in the public sector most of my life. While I was working for my last employer ( XXXX XXXX XXXX XXXX XXXX XXXX, XXXX ) I applied for the program. XXXX signed the verification papers, acknowledging my 19 years of public service in XXXX XXXX. What I received was note from XXXX ( U.S. Department of Education ) telling me that they had changed my service provider. So instead of getting any relieve, they changed who was servicing my loan, and increased my payments. Subsequently I wrote them a letter explaining the situation. It was months before they responded and when they did, they said I didn't follow the correct process so I was denied. I called them because I did not understand what they meant. I spoke with a person on the other line who was not interested in helping me -- instead sounded like a broken record just repeating the same thing over and over again. When I asked about my options he said I could start the process all over again and fulfill another 10 years of service. When I told him I could not do that since I retired from the job ( I am XXXX years old and a widow ), he said that would disqualify me from the program because I was no longer in the public service. It was like a nightmare speaking to this person. When I asked about an appeal he said there was none, and when I asked for a contact to send a complaint he said he didn't have one. He would not allow me to speak to anyone else. Overall it was very poor customer service. What I want is for the company to see that I have paid diligently and have paid more than the initial loan by a lot. It is not like I have not paid with interest. My loan amount has not gone down at all in ten years even though I am paying more because the monthly amount I pay keeps going up every two years. It continues to be the same, and in fact, looks like it actually goes up instead of going down. They need to abide by the Public Service Forgiveness Program, for which I believe I have completed the basic requirements. If you look at their website, you practically have to be a lawyer to understand what they are talking about. They have failed to adequately inform those who qualify. I understand that they have turned down 99 % of those who in good faith served the public and followed the letter of the law by not missing one payment. When 99 % of those who entered the program are denied, the XXXX folks have done a very poor job of communication adequately about the requirements. I look forward to a review of the program and of my case so that my loan is forgiven under the XXXX XXXX XXXX XXXX XXXX. Thank you. XXXX XXXX XXXX XXXX : The Pennsylvania Higher Assistance Agency has been cited as one of the least customer and consumer friendly services regarding student loan programs in general and also with the public service loan forgiveness program. If I were to send you a record of what I owe you would see that the figure has not gone down considerably in the time I have been paying. In fact the amount went up again even with consistent monthly payments. It is disheartening to look at the account and see that no matter how diligent I have been in payment, the figure does not go down. The interest rate is 7.6. I pay {$290.00} a month and the interest is {$270.00} so very little is applied to the loan. I can not afford to pay more as I have been a widow over 8 years, I have a mortgage still, and other bills. This feelslike I am being robbed!
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04/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
First, some background. I have an olde r Stafford student loan that has a low principal, as well as a consolidate d Stafford st udent loan with a much, much higher principal. Both are serviced through FedLoan.org. In XXXX and prior years, I had been on an income-based repayment plan. This payment plan takes into account my annual income, and makes the monthly loan payments manageable. For the past couple of years, it 's actually made my monthly payment amount {$0.00}. In order to continue on this repayment plan each year, an annual recertification of income is needed. This requires submitting a form along with a copy of my XXXX . I initiated the process but neglected to email/fax the form back this time. Then, as of XXXX XXXX the recertification expired and I was notified that I would be making a single payment of {$50.00} in XXXX . I did n't think this was a huge problem, chipping {$50.00} away from the loan each month until recertifying for income-based repayment was n't going to be the end of the world for me. XXXX XXXX rolled around and I assumed the next payment would be for {$50.00}. I happened to log in to my checking account online a few days after the start of the month, and saw the {$50.00} I expected to be taken, but I was completely dumbfounded upon seeing a separate payment of {$1500.00} taken from my account. This nearly wiped out my checking account and sent me into a mild panic until I cooled my head and was thankful enough that this happened only a few days after I had paid my rent and utilities and would at least have some time during the month to sort out the problem. I logged into my loan account and saw that the {$50.00} in XXXX went toward the loan with the lower principal. For some reason, the loan with the much higher principal did not have a payment due in XXXX . Then, XXXX comes around and both loans have a payment due. Of course, had I logged in and checked, I probably would have seen that, all of a sudden, the loan with the higher principal has some ridiculous payment due. At that point, I would have gotten that recertification taken care of immediately. This whole situation just feels slightly dishonest and sneaky to me. I feel as though I was lulled into thinking I 'd have a low monthly payment after my income-based repayment plan had lapsed into a regular payment plan. Why did n't the loan with the higher principal show a payment due in XXXX , when I would have more readily noticed it? I 've already taken some actions on my own. I called FedLoan ab out it, and was directed to take it up with my financial institution to have the payment reversed. I then called my bank, and they said that they can not simply reverse the payment, and that they would need to have me initiate a payment dispute. I 've taken that step now, but this could take longer than the end of this month ( XXXX XXXX ) to settle, and I have received no guarantee that the {$1500.00} payment will be refunded to my checking account in the end. I have attached two documents to this complaint. One show s my payments to date. It shows the single {$50.00} payment in XXXX XXXX , and then the {$50.00} + {$1500.00} payment that happened in XXXX XXXX . I 'm also attaching another document that states that my first payment on my " new '' repayment plan would be in the amount of {$1500.00} and debited on X/X/XX . I 'm definitely curious to know why the first payment in this new payment plan was debited in XXXX rather than in XXXX .
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11/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
I have a very large student loan on the income based repayment plan with plans to request writeoff in 10 years as I work for a nonprofit. Every summer, I am asked to submit income information to reset the loan amount based on that year 's income. Each time, I am forced into several months of back and forth with the loan company to get the amount reset correctly, and my loan is temporarily put into forbearance because the student loan agency is taking so long to process my documents. This year, it has gotten so bad i felt compelled to make a complaint. I started the process in late XXXX. My loan was forced into almost 6 months of forbearance because the student loan agency has been misdirecting me, and has made the process so complicated it is beyond reason.
I initially turned in my taxes and asked them to readjust the loan for my new income and it came back with an amount of over {$1000.00}, which is just astounding. That is more in disposable income than i have each month. I called back in and got directions on a different way to fill out the form. I asked at that time and still dont understand ... why cant you just check a box telling them to find the lowest payment and tell you what that is? Why do i have to call numerous times each year and ask them to look at it again before they finally come back with the lowest payment???
During the second call, I was told over the phone how to complete the form differently and that based on the operator 's estimate, payments would then be {$500.00} due to an unpublished explanation about how to report my income. Okay. So that was more in line what I expected. However ... .Several weeks later I learned, It didnt work again. I had to call again and get different instructions about a box to check.
It finally worked, but THEN it just stalled in process. I called several times over two months time to ask them to expedite service. FINALLY ... ..they agreed to expedite service. They told me I had to wait a few more weeks, then pay them {$20.00}, then once they received THAT payment i had to wait a month before they would recalculate the loan??? I dont understand on what planet this is a reasonable practice ... I finally got THAT back and now have received two different letters ... one stating my payment was due XX/XX/XXXX for {$460.00} and another letter the next day stating my loan payment was {$520.00} and it started in XX/XX/XXXX. There is NO EXPLANATION of why there is a difference between these two letters and I am on hold again ( over an hour so far, hung up on twice after sitting on hold over 25 minutes the most recent time ) as I write this letter. All told they now have an additional 6 months worth of interest from me, and I am sucked into another 6 months of payments into this loan. At this rate, it will take me 20 years to reach the 10 year forgiveness plan due to them putting my loan on forbearance every summer. This is absolutely unfair and out of my control. I am not happy and I want help fighting this practice!!
The process is so confusing and unreasonable that it is clearly to give the loan company the advantage of getting more interest and has NOTHING to do with helping the customer. This needs to be stopped.
I am attaching the last two letters I receieved, one day apart, with two different payment amounts and two different payment start dates, with no explanation as to why the payment amount changed in that 24 hour period, and again, six months after i started the yearly process to readjust my loans based on income.
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09/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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All of my student loans are with Fed XXXX XXXX. I am on an income-driven repayment plan. I submitted my XXXX XXXX XXXX application for XXXX on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I called and spoke with XXXX # XXXX who informed me that the IDR application was received and that they are 'finishing the review '. He told me that my payment would be {$54.00} through the next year because my income had n't changed much. He told me that my payment would basically stay the same even if I increased my income by $ XXXX.
My XXXX XXXX payment was due around the XXXX. I received no determination from Fed XXXX on my IDR application by this payment due date. I called a Fed XXXX representative in mid XXXX and it was suggested I take a forbearance to cover the amount of time it would take for them to complete the 'review ' of my application. I think this is completely insane ... why should I have to use forbearance time?
Fed XXXX then approved my XXXX XXXX XXXX application and adjusts my payment from {$54.00} to {$100.00}. I was shocked! My income did n't increase by 100 %, how could they increase my payment by 100 %? On XXXX/XXXX/XXXX I called Fed XXXX to complain and request my IDR application be reviewed again given my income had n't increased that much. I received no response on that request until a call today to Fed XXXX supervisor.
So, in the time it took Fed XXXX to determine if I qualified for an Income Driven Repayment program, I had to use forbearance time which, in turn, is now affecting my XXXX XXXX XXXX XXXX program. We made a payment of {$54.00} on XXXX/XXXX/XXXX based on the information that XXXX # XXXX had given us in our XXXX/XXXX/XXXX phone call.
Then, I received approval from Fed XXXX for the IDR and my installment payment was now at {$100.00}. I called on XXXX/XXXX/XXXX to request a recalculation of this amount since my income had n't increased and based on my conversation with XXXX who said my payments would n't change. I received no follow up from Fed XXXX on this request.
So, my installment payment for XXXX was due XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX we made a payment of around {$53.00}, the remaining amount given we had already paid the {$54.00} on XXXX/XXXX/XXXX. I called Fed XXXX on XXXX/XXXX/XXXX and requested the XXXX/XXXX/XXXX payment while in forbearance be applied to the XXXX/XXXX/XXXX due date.
Now today, I receive an email from Fed XXXX saying my account is delinquent and they are reporting me to the credit agencies. What is going on? I paid and called several times, but it still was n't taken care of.
So, today, XXXX/XXXX/XXXX, I called Fed Loan and spoke with XXXX # XXXX, then supervisor XXXX XXXX XXXX, then his supervisor XXXX # XXXX. I informed them all that the situation is unacceptable that I am being threatened with reporting to credit agencies yet Fed XXXX was clearly negligent in processing my request and payments in a timely manner. While on the phone, my XXXX/XXXX/XXXX payment magically was processed toward my XXXX/XXXX/XXXX due date. If I had n't called and spent over an hour on the phone with Fed XXXX, nothing would have been done. I was told by XXXX that nothing was done on my XXXX/XXXX/XXXX request to have my XXXX/XXXX/XXXX payment applied to the XXXX/XXXX/XXXX due date because 'we have a lot of other requests. ' I find this completely wrong. It 's not ok to just say 'we are busy ' so the consumer must suffer. This is people 's money, my family, my life. The system is broken and needs to change so consumers do n't keep getting screwed!
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08/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, a payment of {$500.00} was deducted from my XXXX XXXX account for FedLoan Services, which is my federal student loan servicer.
On XX/XX/XXXX, I logged into the FedLoan Services website to schedule another payment. I noticed that my {$500.00} payment in XXXX was not applied to my loan balance, nor did it show up in my payment history.
On XX/XX/XXXX, I contacted FedLoan services and was told by one representative that there was no record of a payment in XXXX. I was sent to a supervisor, and my call was dropped while I was on hold. I called back and got a second representative who told me that the {$500.00} payment from XXXX had been canceled. My call was then transferred and then dropped. I called a third time and was told that my {$500.00} XXXX payment had been reversed. My call was then transferred and dropped again. I called back a fourth time and requested a supervisor. After giving some information, I was successfully transferred to supervisor " XXXX '' ( employee ID : XXXX ).
XXXX informed me that the previous employee was wrong and that this XXXX payment of {$500.00} had been successfully applied to my account even though I could see that the last payment applied was XX/XX/XXXX, and the remaining balance of {$7000.00} had not changed since this date. I do not know if this employee misspoke or attempted to lie or if she was simply confused. She proceeded to tell me that my payments might not be accepted while I was still a student. I am no longer a student, and even if I were, I have the right to make additional payments on my loan. When I explained to XXXX that her statement was untrue, she backtracked and acted confused by her own records. She attempted to follow with an incoherent explanation about payments I had made in XXXX of XXXX and told me she did not understand those payments. She could not address the issue of the missing {$500.00} from the XXXX payment.
I asked XXXX to create an official Case ID for me, investigate this matter, and contact me back rather than continue to stumble over her records and place me on hold. In my experience with other loan service providers, this is done automatically.
My CASE ID with FedLoan Services is : XXXX. I was told to expect a call from them within 3 - 5 business days.
On XX/XX/XXXX, I also scheduled another payment of {$500.00} to be deducted from my checking account. I have received confirmation from FedLoan Services that this payment has been scheduled and will be applied to my balance. However, I do not trust this provider and would like them investigated. I expect to have this balance adjusted, and then I plan to pay the entire accurate balance with accumulated interest before XXXX, as I would like to have no more business with this loan provider.
XXXX was very nice and did her best to help me, but I do not believe this service provider is trustworthy, and it appears that they also do not train their employees to assist borrowers.
My final concern is that FedLoan Services does not allow borrowers access to their full payment history. When I asked about this, I was told that it was because I am still a student until my university notifies them otherwise. I graduated on XX/XX/XXXX. I am no longer a student. Active students, however, also have the right to access their full payment history per the terms and conditions of the FedLoan Services agreement. I must advise borrowers to steer clear of this provider, and I hope that they will be investigated by the Consumer Financial Protection Bureau.
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08/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have a student loan being managed by myfedloan.com. My account number is XXXX XXXX XXXX. My IDR was set to expire XXXX XXXX, 2017. I was trying to recertify my IDR XX/XX/XXXX. There were multiple issues with my fed loan.com and with the site that transfer info from the IRS to myfedloan and was unable to complete the application. I contacted myfedloan via phone XX/XX/XXXX and the persons I spoke took my information and submitted my application for renewal of the IDR plan. He never told me or emailed me anything about any other documentation needed. He even offered to place me in temporary forbearance because the new payment would be lower. I declined and wanted to continue making payments because I am supposed to be on the public service loan forgiveness plan and did not want to miss payments. On XX/XX/XXXX I checked my account and saw there had not been any update regarding my new repayment plan as it would be effective the end of the month. I called on XX/XX/XXXX and was told that my IDR request was not accepted due to missing documentation- I was never notified any additional documentation was needed or missing. The service rep told me there may be enough time for the new IDR to be effective before the payment was due. I had submitted pay stubs, the IRS transmittal, and my spouses change of name which occurred this year- because her name did not match what was on file. He reviewed the documents with me and said it was complete. He said not to apply for forbearance until the due date of XX/XX/XXXX because I may not need it if the IDR is approved. XX/XX/XXXX I received an email saying my IDR request was recieved and I would here within the next 10 days if not sooner. XX/XX/XXXX I received an email from XXXX with a blank IDR for attached. XX/XX/XXXX I spoke with XXXX ID XXXX. She requested forbearance, said they would not report to credit bureaus for 90 days after delinquency. XXXX XXXX,2017 I emailed myfedloan asking the status of my IDR. X/X/2017 spoke with Diamond-ID XXXX She said the forebearance should be complete by the end of the next week. Again said it was 90 days before they report, not to worry. XXXX- account name was switched to my spouses name- XXXX XXXX . She had nothing to do with my student loans. X/X/2017 email from XXXX stating they submit to the credit bureau monthly. X/X/2017 spoke with XXXX XXXX First he said I would have to submit documentation proving my name, even though it was their error, then he spoke with his supervisor and said the supervisor would change the name back to mine today. He said I would not know about forebearance until after the IDR application went through. He also said that letter that stated that I would hear about the IDR in 10 days is wrong and maybe I would hear by XX/XX/XXXX because they are backed up. Right now the account is in the wrong name- XXXX XXXX instead of XXXX XXXX . My account does not reflect that I am in the public service loan forgiveness plan even though I applied in XX/XX/XXXX, recieved notice I was accepted months ago but this is not reflected in my account. My account is in delinquency because of a string of misinformation and bad advice from the loan servicers at myfedloan.com. It is taking an unacceptable amount of time to process the IDR not even consistent with the documents they send out. My loan payment went from approx. XXXX a month to approx XXXX a month and I already owe 2 payments. If the IDR is not completed by XX/XX/XXXX I will owe over {$11000.00} instead approx XXXX. It is a huge difference.
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02/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I do n't even know where to start. Maybe it 's best to begin with the most recent outrageous blunder.
My loans are in repayment, and I 've been on IBR to keep the payments as low as possible. I 'm one of the lucky XXXX who landed a XXXX job XX/XX/XXXX and was hired for a modest wage XX/XX/XXXX. I got a new job with a XXXX salary increase XX/XX/XXXX. When I recertified for the repayment plan, my payments increased by way more than XXXX %. A financial advisor looked at my loans serviced by fedloan servicing and was baffled. We figured the best way to proceed was to consolidate XXXX loan and then move all of the loans to a different payment plan. At the same time, I could apply for the public service loan forgiveness program.
I sent the paperwork XX/XX/XXXX, I think. I then received a number of letters from Fedloans that confused me completely. One contradicted the other, some of the loans were on one letter, others on another, etc. I called XX/XX/XXXX to find out how much I had to pay XX/XX/XXXX, bcs I 'd have to borrow money to make the payments. The rep told me this :. My repayment plan app was still being processed.
. No " regular '' payments would be due XX/XX/XXXX or XX/XX/XXXX. I would receive an invoice for a {$5.00} forbearance payment in the next few weeks that I should pay immediately.
. XX/XX/XXXX, I would find out what my new payments would be.
. My new payment plan would start XX/XX/XXXX.
Imagine my surprise when the full amount was deducted from my checking account on XX/XX/XXXX, my original due date. It took me a few days to calm down before I called. The rep told me :. Someone had made a mistake ( and would be in trouble for it! ). The " order '' for the {$5.00} forbearance payment had never generated.
. He would fix that now to generate the {$5.00} invoice.
. My new payment plan was still in the works. He could not tell me how much it would be.
. I would have no payment due XX/XX/XXXX beyond the {$5.00}.
. XX/XX/XXXX payment was withdrawn from my checking account bcs of a mistake on their end. Someone had not suspended my autopay plan.
. He would take care of that right away.
. If I wanted to get my money back, I would have to contact my bank and unauthorize the transaction.
I asked why I had to clean up their mess, and he just kept babbling about how I could count that payment as a qualifying payment for the public service loan forgiveness plan. I told him I could care less about what happened in 10 years -- I ca n't afford my payment NOW. That was just too bad. We hung up.
This morning I had an email from Fedloans saying my statement for XX/XX/XXXX was available.
The letter, once again, says I owe the full amount ( the same amount I could n't afford when I recertified ). No {$5.00} forbearance fee anywhere.
But my autopay has been turned off.
By the way, I wrote a long email to them asking how to modify my autopay plan and asking for an example of how much money I would actually save by signing up for autopay. The benefit is a 0.25 % reduction in the interest rate for each loan. I sent the email on Tuesday.
I have n't heard back.
I wo n't even go into the whole thing about consolidating a loan with itself.
I 'm amazingly frustrated, and I really ca n't afford these payments. I 'm beginning to see why borrowers default. If Fedloans ca n't keep it straight, why should I bother to pay?
By the way, the options you have below under " dealing with my loan servicer '' ALL apply in my situation. I just chose the one that galls me the most.
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07/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In 2018, I enrolled as an online XXXXXXXX XXXX XXXX student at the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I called my servicer, FedLoan, and explained that I was enrolling in this program and asked if taking out a small loan of about {$6000.00} would affect my account, credit towards public service loan forgiveness, or anything else. I was told no. I explained that I would continue to be working and making payments and expected for my months to continue to count towards PSLF while I went to school ONLINE in an accredited online program at a flagship institution designed for working professionals. What I was NOT told was that I would need to fill out waiver to remove any in-school deferment. I was not aware my account was placed in in-school deferment until after the XXXX XXXX XXXX had submitted notification to Department of ED and received by FedLoan that I was in school at least half time. In fact, I paid my XX/XX/2018 payment BEFORE FedLoan notified me they had placed my account in an in-school deferment and then FedLoan retroactively applied the in-school deferment on my account to include the entire month of XXXX, even after accepting a payment in full.
I called FedLoan multiple times about this situation. I was told I had to fill out a waiver to remove the in-school deferment and have my payments counted. I submitted the waiver three times before the deferment was finally removed, in part, I believe, because FedLoan was repeatedly notified that I was in school. In short, this was all a continuous electronic process between my institution, the department of education, and FedLoan that removed me from notification processes and disallowed me from taking any proactive action to protect my account from the harmful impacts until after the electronic notifications and domino-effect actions had occurred!
I included my start date on the waiver of XX/XX/2018 each time I submitted and intended for the waiver to cover any and all deferment periods. I NEVER asked for and took any direct action on my end to place my account in deferment!!! After the 3rd submission, FedLoan finally removed the in-school deferment, but only to the date of processing, excluding XXXX and XX/XX/2018 from the waiver of deferment. The impact to my account was my payment for XX/XX/2018 and XX/XX/2018 being rendered an ineligible month for XXXX because, according to Fed Loan, " You do not have a bill due for this payment period. You were not required to make any payments during the period for the following reasons : - in your grace period, in a deferment, in a forbearance. '' In fact, I did have a bill due for XXXX which was paid on time and in full. The deferment was retroactively applied by Fed Loan to include XX/XX/2018 ( a month they actually issued a bill that I paid in full ), after XXXX XXXX XXXX completed its notification.
I want a review of my account for XX/XX/2018 and XX/XX/2018, the 2 months, which I made on time in full payments that were named on my waiver for in-school deferment, included in my count for eligible payments towards XXXX ; because currently they are not!
Additionally, I recommend an informed consent process be established so that students can opt-in or opt out of an in school deferment, especially for online students who may be working full time and seeking public service loan forgiveness while attending a program. This should not have been an automated process outside of my disclosure and outside of my ability to affect the outcome until the harm had been done.
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10/24/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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In spite of the fact that I filled out applications for loans to pay for school, I believe that I was not fairly assessed in terms of repayment. I had never taken out loans before and began applying for student loans when I was XXXX to go to school. When I was unable to take out loans on my own, my mother would co-sign. I had to file for bankruptcy in XXXX because, even with my XXXX diploma, I was only able to obtain a job where the starting wage was XXXX per hour. I had good credit when I began to borrow, as did my mother when she would co-sign but I do not feel that her income as a co-signor, or my income as a borrower, was substantial enough to support the repayment of the loans we asked for. I owed approximately XXXX after graduating, with monthly payments totally approximately XXXX} in XXXX. Now that I have been XXXX from a XXXX XXXX bankrupty, my debt has increased to approximately XXXX, with approximately XXXX in monthly payments. The overwhelming majority of my loans are private. I have tried on numerous occasions to set up reduced payment arragements and have been denied for frivolous reasons or offered reduced payment arrangements that are still too large to allow me to live comfortably. I am overburdened by high interest rates with no sign of, or opportunity for, relief. I have made numerous phone calls to these companies, provided proof of income, proof of other existing loans, allowed inquiries to be made regarding my credit, and all of these avenues of information clearly indicate that i have been experiencing an on-going hardship for quite some time. I do not feel as though there are enough options available to private loan borrows to allow them to repay their loans without being forced to experience an undue hardship. I also do not feel that enough standards are in place to prevent borrowers from being given private loans that they legitimately do not, or will not, have the means to pay off, instead of forcing them to struggle financially for the better part of their lives. I took out these loans when I was XXXX. I would love to pay this money back, but I feel powerless to these companies in terms of agreeing on a reasonable payment arrangement. I do n't know anyone who can afford a XXXX monthly student loan expense after necessary living expenses are made and feel as though I am a slave to a debt that I ca n't even comprehend the magnitude of. I 've gone on various websites to calculate the amortization of my loans over a XXXX year period and the value of the debt that I will end up paying, if I am over fortunate enough to have the means, will be over XXXX XXXX, including interest. I do n't understand how this is fair, or legal, or why there are n't any regulations in place to prevent or at least limit the value of interest that is allowed to be collected on. Realistically, I ca n't see myself ever having this kind of money. I have researched for countless hours and consulted with several different attorneys, who either do not want to help me because of the magnitude of my situation, or have advised me that I would have to file and re-file for Chapter XXXX bankruptcy, or have advised me just to try to pay on what I can and default on everything then wait to be sued and see how that works. None of these options are attractive. None of them allow for me to make a good faith effort to pay and not be negatively affected. I am at a sincere loss. I do n't know what to do and I do n't believe that forcing someone to live under such limitations is right.
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11/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I 'm filling another complaint in response to a previous CFPB Case Number : XXXX. Fedloan Servicing did n't diligently respond to all of my claims in their response to XXXX.
In the response to CFPB Case Number : XXXX, I was told that such reports could not be removed due to regulations promulgated by the DOE and the FCRA. Contrary to these assertions, by failing to update previously reported information, Fedloan Servicing is in violation of Section 623 ( a ) ( 2 ) of the FCRA/ I have attached an FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA . The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ).
-- - & gt ; Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. It specifically states that this duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at XXXX point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA. In my case payments were missed and delinquencies were first reported, however, retroactive forbearances were approved which covered the time frame in which the delinquencies took place. As per the FCRA section mentioned above the furnisher has a duty to correct/update this with all credit reporting agencies, regardless of whether they were accurate at XXXX point. I have requested the furnisher to correct and update the information to no avail. I then filed a dispute with XXXX, XXXX, and XXXX. I provided them original approval letters from the furnisher of the forbearances in question which included the time frames which they covered. They stated that they sent the information to the furnisher but they did not provide updates regarding the payment history disputed, alleging no errors were present.
Despite Fed Loan Servicing 's corporate policy of not updating credit reporting based on retroactive forbearances, per the FTC 's opinion on the matter, they are legally required to update their reporting. Fed Loan Servicing 's refusal to uphold their legal obligation has caused financial damages and I 'm requesting my credit file be updated to reflect no late payments being reported to the credit reporting agencies.
I 'm requesting that FedLoan Servicing report accurate payment history from XXXX XXXX XXXX 2014. During this period I want all late payment history to be removed and for my account to show " pays as agreed '' during this timeframe. Fedloan Servicing needs to report this credit information to the XXXX major credit reporting agencies : XXXX, XXXX, and XXXX. Fedloan Servicing granted me a forbearance for this time frame. Forbearance means that no payments are due and therefore no payments could be late. Continued inclusion of this erroneous late payment information places Fed Loan Servicing in violation of Fair Credit Reporting Act.
In the event that these reports are not immediately updated to accurately reflect my payment status during requested time period, I intend on filing disputes with each credit bureau in addition to official complaints with the FTC, XXXX, and pursue other legal routes if necessary.
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03/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have been dealing with XXXX XXXX for several months now trying to get any reduced payment plan. They have mostly ignored my main questions and when I have called they were partially helpful but something always happens every single time and I'm back to where I started. It is insane to resend the same form and proof of wages over and over, paid {$260.00} to get an extension just to get denied again after we worked things out yet again, and they wouldn't tell me why til I got angry and demanded as I'm running low on time before they start taking my wages. This is far from acceptable. I have faxed and uploaded my idr form and proof of taxable wages. Why do they keep telling me to do the same thing when it always gets denied? I need any lower payment and I can do it, I've been trying since XXXX. By XXXX I was shaking with terror as my loans defaulted and it's literally the only thing I've tried to prevent. I've borrowed money to get an extension on my defaulted loans but they are just wasting my money by not helping me get it resolved, as usual. I should have known not to believe I could prevent default on my loans by working with them. I work enough to pay something, just be honest and let me know what's really going on. I have sent dozens of emails literally begging for help, for clarity, and when I asked questions, they have avoided the main questions and choose a single easier question to answer, and then say they helped me .... no they havent, or I would have some form of lower payment by now. They have had me send in my proof of wages repeatedly and then said they lost or couldn't find them. So I uploaded them online and got confirmation. Later, I uploaded a copy of a recent check from my work too. The next day I got denied for reasons they are mailing me ... .I don't have time to wait for that and am out of state right now for my grandpa 's funeral. I have been with him last week too before he passed, and had to get a ride back to tn, 8hrs away, for one day so I could resend, again, XXXX XXXX idr form online, signed section 6 page, proof of wages, and copy of my recent check, and it never gets farther than a day or two before I'm rejected, threatening messages about how they're going to charge me much more, garnish my wages, fine me, prevent me from going back and graduating as I have 18hr left, and now am having a nervous breakdown. I am going to blow my brains out if I can not get a reduced payment. I seriously will be homeless next month because of this, as my monthly bill will be much too much. I am XXXX scared. I am not able to get section 8 housing because they only take people for 1 single week in XXXX. The homeless shelter is too far of a walk. I am losing my mind dealing with them and want to take them to court because nothing seems to be correcting their abuse. I've read endless horror stories online from students and teachers dealing with XXXX. I can not do this anymore and I need help desperately before I am stripped of any eligibility for any form of a lower payment. The amount of neglect is unreal, and should not be tolerated by anyone who will have to suffer a defaulted student loan. It is a near XXXX XXXX for me, and I know that, and that has been my main motivation to sign up for a plan I can afford and to start direct deposit payments. I need someone to please press them, help me take them to court, or expose them publicly, anything to get them to actually help. I am running out of options and do not want to be homeless more than anything.
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10/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This year I submitted my Income based request. I was informed that due to my new marraige status and that my husband and I filed together I no longer qualified. Once i recieved this noticed, I called XXXX and requested my options to be put on other plans as I could not afford the standard repayment. I was informed that the graduate plan or extended graduate ( I cant recall exactly which was it was but my payments were to be around {$300.00} something ) plan would be by best option as my husband is in a program currently to get himself out of default with his student loans and his payments could not be considered when revising my payments. The woman at XXXX went through the process with me and stated to remove me off of the income driven plan, I would be required to go into forbearance for a month and then make one qualifying payments in XXXX for either the full amount or {$5.00}. On XX/XX/18, I received a new payment terms notice which listed me back on the standard plan, followed by the notice of being put on forbearance ( gaining more interest on my account due to this ). After not receiving anything regarding my payment plan changing after making the {$5.00} payment in XXXX and receiving a new bill due XX/XX/2018 for {$460.00}, I called again on XX/XX/2018 to check the status. At this time, I was told the paperwork regarding my request was still being processed and once again this was the best plan for my situation. I emailed on XX/XX/2018 & XX/XX/2018 asking once again for a status, I received back a confirmation that they had received my emails but never got a response. On XX/XX/2018, I called in yet again, I informed the representative of the situation, explained it was showing I have a payment due soon and was still wondering what the status was as it had been two months since I made the request. The rep told me I should never have been on the forbearance to begin with and it was not needed to move me on to this plan. She told me she was going to expedite my request to the new plan and it would be processed in 7-10 business days. I then asked about the payment that was coming due, she informed me to not pay the payment, that it was incorrect and it would not have any affect on my credit or come back as late. Fast forward to XX/XX/18. after receiving a text telling me my payment was late. I logged in once again to check my account and the status. Today, on XX/XX/2018, I called again and was once again informed that the plan switch was still being processed and that I was late and needed to pay. I explained that the previous rep told me not to and that the paperwork was supposed to be expedited and that was supposed take care of the late payment notice. Now once again, I have been put back in forbearance to make my account current and in good standing ( gaining more interest on this account due to their error ) and was told yet again they would be expediting my request to change plans.
I have made on time payments since I started making payments on these loans. I have been in contact with them and take paying back my loans seriously. Every rep I get acts like they solved the problem and then I have to call back again. When I ask why it wasn't handled the proper way in the first place, I receive back a I dont know response. I am simply trying to get on a plan that I can afford and continue to make my payments as I have been. Instead I am continuing to rack up months of interest being forced into forbearance over and over again due to their error.
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03/05/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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U.S. Department of Education XXXX XXXX XXXX XXXX. XXXX XXXX XXXX, KY XXXX To whom it may concern : I am writing this letter to get clarification of my student loans. I recently applied for Public Service Loan Forgiveness and was denied. I immediately went to work in my defense and I have been working for the government for over 10 years. The reason why the Public Student Loan application was completed was I made a phone call to Fed Loan Servicing department on XX/XX/XXXX and spoke to representative # XXXX. This operator informed me that I could apply as of XX/XX/XXXX and all my requirements had been met. Excited as I was I applied and was denied. I then sent a detailed letter to FedLoan and I do not think that XXXX sent them all my information as far as payments. I do not know why and how the representative would tell me that I qualified if all payments were not in their system. I sent all the information from XXXX on XX/XX/XXXX to Fedloan and to this date have no received any updated information. I have attended to school for quite some time, with no degree, and am appalled that I have to send a letter in order to protect myself.
I have some enclosed documents that I want to share and get clarification on.
Report from XXXX. I do not know how I obtained this but glad it is within my hands.
1. There is a total of XXXX Forbearance lines within this report. They go back to the year of XXXX. I never recall putting any loan that I have had within Forbearance. I will need to see all signed documentation or recorded phone call where I did this. If no documentation can be obtained please update all loans that state there was a Forbearance.
2. There are schools where I know I signed up but never attended within this report. I know that I withdrew from XXXX XXXX XXXX. Signed documentation is needed for these loan that are on this report. I never recall attending XXXX XXXX and signed documentation will be needed to justify these loans to this school.
3. There are lines that there were loans that went to XXXX XXXX for Consolidation Loans. Who is this and why is there no school listed like the other loans. I will need signed documentation for this as well. If no documentation can be obtained I will need these loans removed from my transcript.
4. XXXX XXXX was a promises school where as they stated that if I graduated from their college I was guaranteed a job. Once enrolled I just seen the tuition higher and higher, partially the main reason I am in so much school debt, so I did not re-enroll. It seemed as they were only for profit.
XXXX correspondences ( dated XX/XX/XXXX and XXXX ) 1. There are several loans within these documents that need to be counted towards my Public Student Loan Forgiveness. All this information was submitted to Fedloan but never updated.
Court brief where I am listed as a litigant with the student loan predatory lending 1. This brief shows that some of these loans were offered to me and should not have. I am just trying to get my loans under control. At this time, I could not even go back to school as I have exhausted all federal help with no degree.
I would like all this investigated. I have worked for the XXXX of XXXX since XX/XX/XXXX. My XXXX years has exhausted. According to all information provided, I should have XXXX payments and qualify for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX.
I eagerly await your reply.
Sincerely, /s/ XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX, CO XXXX XXXX XXXX ) XXXX XXXX XXXX
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11/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
In XX/XX/XXXX, I was asked to recertify my student loan as part of the proof of income requirement on my loan. I was under an Income Based Repayment Plan for the Public Service Student Loan Forgiveness program with XXXX XXXX XXXX.
My husband had been laid off and did not work the first four months of the calendar year. While my income had rose, I asked that my monthly payment not be increased, due to my husbands loss of income ( I am the only student loan holder but we file our taxes married filing jointly ). I provided the documentation as requested, including our last tax return for XX/XX/XXXX ( it was my understanding they were using our XX/XX/XXXX tax return 's adjusted gross income amount and also took into consideration my husband 's reduction in income based on his submitted pay check copies ). The monthly loan payment at that time was {$950.00}.
XXXX XXXX XXXX approved this request in XX/XX/XXXX and did not raise my monthly payment amount. However in XX/XX/XXXX, due to a job reassignment and our family situation, I chose to go back to my formeXXXX XXXX XXXX, resulting in a 30 % pay deduction. I requested a lower monthly loan payment evaluation in XX/XX/XXXX, due to the reduction in income, under the Income Based Repayment Plan. I filled out the IDR request forms as required, and included my XXXX XXXX contract and the up to date paycheck copies for my husband.
The first problem I had was XXXX XXXX XXXX sent me an e-mail and letter that my payment was going UP, not down to {$1400.00}. I called customer service and they explained my contract from my district was not enough I needed a letter from my employer stating my current gross income. The representative said I did not need to resubmit my husbands paystub copies.
I faxed in the letter stating my salary as requested. The next week I received an email stating this and my loan type had been changed : We recalculated your monthly payment for the Revised Pay As You Earn ( REPAYE ) plan.
Your total monthly payment amount is {$1900.00}.
Upon receiving this e-mail I once again called customer service. For the past month and a half, I get no resolution the representative can not help me. What kind of loan company raises a rate when someone asked for a decrease due to loss of income? The e-mail also mentions I am in a Revised Pay As You Earn plan which I have not been nor did I request to be switched to. It has always been the Income Based Repayment Plan. When I estimate our gross income for XX/XX/XXXX, it is about {$65000.00} less than our XX/XX/XXXX AGI and I have provided the documentation to support this. This is not even including the itemized deductions we will be taking on our XX/XX/XXXX return. My payment should not be increasing. The documentation I supplied, as per their IDR forms, states they are supposed to take the paystubs and letter into consideration. They keep insisting they are using the payment amount based on our XX/XX/XXXX AGI on our XX/XX/XXXX federal tax return, but yet the IDR request forms required that I submit documentation, which was the paystubs, which show the reduction in income. Everytime I talk to them, no one explains why these are n't being used to determine my payment.
My biggest concern besides not being able to afford {$1900.00} a month. I had to put my loan into forebearance, which will delay the 120 payment terms of the Public Service Student Loan Forgiveness program requirements. I am currently in year 3 and have 7 years left in my payment plan.
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05/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Good afternoon, I have been through many disputes now, especially with XXXX, regarding my Fedloan student loan reporting. Giving a brief background, this is regarding two 120+ day late payments being reported for XX/XX/XXXXand XX/XX/XXXX. For 5 student loans, that totals 10 late payments. Now the issue is, I was granted forbearance for that time period and this by law MUST reflect on my credit reports.
I reached out to Fedloan asking for a letter ( that I am attaching ) showing all the dates I was granted this, and the late payments in question are in fact included in the letter under 'general forbearance '. After submitting this to all CRA 's, I have heard back from XX/XX/XXXX twice. The first dispute I submitted they did not attach my documentation, and it came back immediately that all my information being reported was correct. The second dispute took about two weeks and I received confirmation on XX/XX/XXXX. XX/XX/XXXX reached out to Fedloan and the only changes made were comments under my loans stating 'Student payment deferred ', and all previous late payment activity were still present. I received 5 dispute confirmations all along those lines where the information ( payment history ) is apparently being reported correctly, and instead they would rather " notate '' that I had a deferment.
In an official advisory opinion given by XXXX XXXX, this again is erroneous and he neglect to report correct information completely violates Section 623 ( a ) ( 2 ).
As stated : " Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA.
Section 607 ( b ) of the FCRA requires CRAs to " follow reasonable procedures to assure maximum possible accuracy of information '' in their consumer reports. It is our view that a CRA that refuses to accept updated and corrected information from a furnisher on student loan accounts, if it still maintains that information in its database, does not have in place " reasonable procedures '' to comply with this section with respect to such accounts.
1. This duty applies only to a person that " regularly and in the ordinary course of business furnishes information to one or more consumer reporting agencies. '' At this point XX/XX/XXXX so far has accepted the position given by Fedloan Servicing and I do not know of what to do to get correct reporting and these late payments removed from my credit reports.
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08/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I thought I had signed up for a repayment program in 2009 that would allow me to claim student loan forgiveness after 10 years. However, my lender, Fed Loan Servicing, has told me that I 'm not on the correct plan, so I do not qualify, and neither do any of my past payments. I have made approximately XXXX on-time payments. In fact, I have been paying much more per month on my minimum monthly payment than if I was on an income-based repayment plan, and I still do not qualify for forgiveness. I do n't have a paper trail to prove this was my intention all along but I have taken jobs in the public sector since graduating in 2009 so that I would qualify for the program. I have never had a late payment, and in fact, have paid off more than $ XXXX in my student loan debt over the last 2 years alone.
I graduated from XXXX XXXX University XXXX in XXXX 2009. When I graduated I had approximately {$55000.00} in student loan debt. As of today, I have {$20000.00} left ( {$12000.00} which is a public student loan ). I have never been late on a public student loan payment and in fact, have been the ideal customer. I have paid off more than {$10000.00} on my public student loan and more than {$7000.00} on my private student loans in the last two years alone.
I have taken low-paying, public service jobs over the last 7 years to ensure that I would be entitled to receiving public student loan forgiveness after 10 years of public service. I only recently found out that I do not qualify. I worked for XXXX XXXX years XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, and most recently moved XXXX XXXX and now work at the XXXX.
I am very discouraged that I was misled during this process and that I will not qualify under the terms of my loan as it stands today. I am especially discouraged because I have been paying significantly more per month over this time than if I was on an income-based repayment plan. My first job out of college was making only {$28000.00} per month, yet I was still paying a {$220.00} minimum payment, the same that I was making when I earned nearly twice that amount. As a first-generation college student, I did not have any parents to help aid my college tuition, and instead was required to take on significant debt to attend school. I also did not have guidance from my parents with regards to student loan debt or repayment. I had the intention of signing up for the correct plan to ensure I would qualify for PSLF. I am so upset that I will not see forgiveness in the next few years, after nearly a decade of on-time, in full payments.
I am hoping that I can appeal this decision, and be granted permission to change my repayment terms and get credit for my XXXX on-time, in-full payments, especially considering they were more per month than if I had been on an income-based repayment plan. I would like to start saving for my newborn daughters college tuition, but instead, I am looking at repaying my loans for over a decade longer than I would be if I had been on the correct repayment plan all along.
My lender is not interested in helping me rectify this situation so I am hoping that CFPB can help. I have called Fed Loan Servicing dozens of times over the years, and I have to say that my private student loan lender, XXXX XXXX XXXX, has been much more apt to hear my concerns or offer real customer service. Fed Loan Servicing is not interested in looking into my issue further. Thank you in advance for any help you can give.
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07/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Issue : I have now had to call FedLoan Servicing three times in order to be switched from the Income Contingent Repayment Plan ( {$1000.00} ) to the Extended Graduated Payment Plan ( {$390.00} ). Each time, a supervisor has assured me that I have been switched to the correct plan, however this is not reflected on my subsequent bills. Details : On XX/XX/XXXX, I contacted FedLoan Servicing via phone to request a switch to a more affordable payment plan ( Case # XXXX ). Because FedLoan Servicing does not take into account my spouse 's student loans, my monthly payment under the Income Contingent Repayment plan is far more than I can afford, since my spouse and I filed our taxes jointly for XX/XX/XXXX. I first spoke with XXXX ( Employee # XXXX ) who suggested that I file with MyFedLoans to be treated as " Single '' or " Without Reasonable Access '' to my spouse 's income in order to lower my payment until my spouse and I can file our taxes separately. I informed XXXX that neither one of those boxes accurately described my situation, however she assured me that I should select one of these items. I then called back several minutes later and asked to speak with a supervisor to double-check that this would be permitted, since neither one of those situations accurately describes my arrangement. I spoke with XXXX, who informed me that it would indeed be illegal for me to falsely check either one of those boxes. XXXX suggested that I switch from the ICR to the Extended Graduated plan until my spouse and I are able to file our taxes separately. I gave her permission to switch me to this plan. XXXX also placed my loans into forbearance until XX/XX/XXXX so that the change could take effect. I received confirmation of the forbearance request in my Paperless Inbox on XX/XX/XXXX. I received my next bill from FedLoan Servicing on XX/XX/XXXX. The bill was for the ICR monthly payment of {$1000.00}, not for the Extended Graduated payment of {$390.00}. I called on XX/XX/XXXX and immediately asked to speak with a supervisor. I was put through to XXXX, who assured me that this time I would be placed on the Extended Graduated plan and that my payment would be roughly {$400.00}. XXXX also put my loan into temporary forbearance to allow time for this change to take effect. I received confirmation of the forbearance request in my Paperless Inbox on XX/XX/XXXX. I received my most recent bill from FedLoan Servicing on XX/XX/XXXX. Once again, the bill was for the ICR monthly payment of {$1000.00}, as opposed to the Extended Graduated monthly payment of about {$390.00}. I called on XX/XX/XXXX and asked to speak to XXXX. Because I did not have her extension number, the customer service representative was unable to locate her. I asked to speak with a supervisor, and was transferred to XXXX ( Employee ID # XXXX ). XXXX informed me that there has been a " system issue '' which may have been what 's prevented the change in payment plan from taking effect " for the past few months. '' She says I should now be switched to the Extended Graduated Plan. I am writing because two previous supervisors have now assured me that I have completed all of the steps necessary to switch from the ICR to the Extended Graduated Plan, however these changes have not taken effect. I would like the CFPB to follow up to ensure that I have been successfully switched to the correct plan this third time and also investigate this issue further so that it does not happen to others.
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02/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I 've been repaying my federal student loans for XXXX years and applied for XXXX because I work for XXXX. After painstakingly gathering and submitting all the necessary paperwork to verify my employment with XXXX, I counted up all the payments I had record of making and compared it to what FedLoan Servicing said I had made ( this was after I sent in verification of an entire year of employment and 12 monthly payments ... and they gave me credit for XXXX ; they then sent me a letter saying they had " received new information '' and corrected it to XXXX payments ). There was still a discrepancy of XXXX payments. I called XXXX separate times in XX/XX/XXXX to find out which payments they were n't giving me credit for. Both times, I was told that there had been a mistake : they had records that showed I was employed during repayment, but it was n't showing up that I 'd gotten credit for several payments of {$0.00}. I told them I had the payment booklets and all the letters stating they had verified my employment and I 'd be happy to send them copies. I was told that was n't necessary and that they 'd file a request to review my case. I uploaded my files to their website anyway. Nothing ever happened. In early XX/XX/XXXX, I tried a different approach, writing them a letter about the discrepancies and enclosing copies of my employment verification letters ( that they had sent me ) and copies of my payment booklets and payment confirmations for all the months they said I had n't received payment credits. I heard nothing, but I did receive a XXXX application in the mail ( which I did not request and do not want to complete because I know it will only take off {$17000.00} of my {$48000.00} balance and reset my credited payments to XXXX ). In XX/XX/XXXX, after I had made my full monthly payment, I received a letter stating that while my loan was in forbearance, interest would still accrue on my account. I had no idea my loan was in forbearance and I had n't asked for it to be. I called FedLoan Servicing and was first told that it was in forbearance because I had requested the XXXX loan forgiveness application and they were waiting for me to return it. I told them I did not request it and did not want to do it. I was then put on hold for about XXXX minutes ; I was then told that my account was in " administrative forbearance '' so that it would n't go delinquent while they were " sorting out my issue '' ( referring to the letter I 'd written ). I was told I could request that the forbearance be removed and that I should pay my full monthly payment for XX/XX/XXXX and would still receive credit for it under XXXX. I received a letter the next week saying my forbearance had been lifted. I still have n't heard anything about resolving the number of qualifying payments I 've made. To date, I 've had XXXX separate customer service reps tell me they 'd " fill out a request '' to review my case. It 's been XXXX months since I called the first time and XXXX months since I sent them the letter. All they 've done is put my loan into unnecessary forbearance for XXXX months without my knowledge or permission and mess up my monthly payments ( now it says I owe about a third of my usual payment because I 've technically overpaid by paying the actual payment amount during the forbearance ... but there 's a lovely little clause at the bottom that says I must pay my full amount - which is n't listed anywhere - to receive credit for a qualifying payment under PSLF ).
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11/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I will try my best to keep this short. Fedloan servicing they are predatory and abusing power. They will not give me an exact amount of interest I will be paying. It 's usury because they can charge me whatever they want and the answer is, noooooo!!!!!
The promissory note is still negotiable and I have do have rights even though the government says I do not.
Well it 's time to fight. My 25 year fixed rate plan is bogus as it continues to reset and the payment continues to go up. It does not matter what program one chooses all programs are designed like a balloon payment and will continue to go up and up and up until I can no longer afford the payment.
This is unacceptable and I am turning into a nasty biting dog every time I get another letter saying they want more money.
I want this to stop. I want a set monthly payment and I want to pay said monthly payment In peace and quiet.
But the government had poked and prodded me to the point that we need the laws changed and we need to go back to 1978.
I have proven I am not a bad guy and I am paying diligently and I will not stand by and be a slave to my government.
I think it 's discriminatory and abusive. I am contacting every outlet, legislator, and I will be changing the laws even if it means I go to the senate floor.
I am not kidding our government is nasty and thinks it is above the law of the land and I am sorry it messed with the wrong citizen. The fight is on.
I see the same with XXXX it 's a balloon rising, penalizing, government controlled mountain of a mess.
This student loan experience has left an extremely bitter taste in my mouth and I will fight with Fedloan every single day until I get the specific amount I am to pay.
I want an agreement that states how much is owed - how much interest is owed.. What is the final amount due in 25 years and the monthly payment to be made in the remaining payments of XXXX.
Period I will not stop, I will not rest until Fedloan gives me what I want and is transparent with me. I am not going to do this with them every few months for the next 25 years it 's intrusive into my life and I just want to make my payment and be left alone and have them stop this nonsense of need to jerk with me.
You understand I am not happy!!! I am miserable and had I fully understood what I was signing in college then I would have never attended.
Below under servicing please note all of the above apply it only allows me to choose one but let it be known all apply.
I am so distraught. The main issue is this 25 year fixed loan keeps restring every few months and keeps rising. I get it. It will continue to rise until I can no longer afford the payment. Every time I have received a letter letting me know of repayment terms it means another increase. Their argument my payments have to keep up with the final amount due at the end of 25 years but no one can give me that exact amount. I was assured in XXXX that this restring of the payment would take care of the problem it has not and here we are 5 months out and I received yet another reset letter. The letters are vague and gives so many reasons why but not your specific reason so one has to call once again to find out what is going on. I want it to stop. I want to know the exact monthly payment for the life of the loan. Period. And in my welcome letter it say you will not be penalized if you pay more than amount due and yes I was!!!!!!
I can send more documents I ran out of space there is so much paperwork
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05/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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On XXXX XXXX XXXX I received an alert that my credit score had dropped. Upon investigation, I learned that it had been reported that I had 7-8 Delinquent Accounts from myFedLoan. The issue being that to my knowledge I was enrolled in automatic payments as of XXXX of XXXX and I had received no communication ( via mail or phone ) to alert me to any issues with the account prior to the credit alert. It was only upon calling myFedLoan that I learned they had the wrong email address, were not sending mail to my address ( the one they have on file ), and were not calling my phone number ( the primary phone number on the account ) but rather some other phone number that I dont even recognize. I did get these matters cleared up ( the representative updated my email address, made it so that in the event of any issues with the account my primary phone would be contacted, and took my payment ) and I was assured that once payment was brought up to current my credit would be corrected within 30 days. As such, I paid in full the very same day and waited one month for the correction to be displayed on my credit as advised. However, a month had gone by and the delinquency is still showing on my account. I am trying to correct everything and get things back to normal ( prior to this issue with my account ). I am merely asking that myFedLoan uphold their end and do what was promised when I called in to correct the issues with my account.
XX/XX/XXXX Employee # XXXX Spoke to this male representative and told him what I was trying to do. He advised me that my claim/form had been denied and that the most he could do was send me another form to resubmit. I requested to be transferred to a supervisor.
Employee # XXXX Was not transferred to supervisor, was sent to member of service recovery team highest member you can speak to right now. Didnt know why they werent contacting my primary number or why nothing sent to my address. Will send a review request that takes another 30 days.
XX/XX/XXXX Start call XXXX XXXX XXXX : Employee # XXXX credit dispute form sent in checking on request. Refused my newest ( 2nd ) dispute. Representative informed me that they have direct deposit beginning for me on XX/XX/XXXX then ending on XX/XX/XXXX. Started new direct deposit on XX/XX/XXXX. After 35 minutes was told that she didnt have any information for me right now and would call me back within the next 7-10 business days.
I have been attempting since XXXX of XXXX to get this resolved and am incredibly disappointed in myFedLoan. I understand that issues arise and that there may have been some system error where my direct deposit was not processed but for them to not contact me for 3 months during which my balance was not being paid, then alert my credit ( again before alerting me ) 7-8 times, then lie to me promising me it would be resolved when I paid my balance in full within 2 hours of finding out there was even an issues is disgusting and dishonest. I am not unable to even refinance with a new, more trustworthy provider as my credit now shows multiple, severe delinquencies all due to a lack of communication. I had been paying myFedLoan faithfully and without issue prior to this issue and am enraged at how myFedLoan has chosen to handle this situation. They have their money as they should but my credit is now damaged all because they could not get their company together, not to mention whatever information they left on the unknown phone number they were calling.
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09/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am paying my loans under the Public Service Loan Forgiveness Program. XXXX XXXX XXXX my loans. XXXX XXXX has been very difficult to work with through the years, but what happened to me this month is absolutely appalling. I am a XXXX and have worked for a very large XXXX XXXX with over 55,000 employees. There are many XXXX throughout the system each with their own EIN number but all fall under one XXXX XXXX. Every XXXX is classified as XXXX. For the past 10 years, I have made my payments on time - never late!. I have regularly sent in updated Employment Certification Forms since I have worked in many of the XXXX throughout this XXXX XXXX for the past 10 years. I actually left the XXXX XXXX in XX/XX/XXXX and returned in XX/XX/XXXX, but still worked as a XXXX for XXXX XXXX XXXX that were classified as XXXX. As of XX/XX/XXXX, my account showed that I had made a total of 111 payments with 9 more to go. My expected loan forgiveness date was given as XX/XX/XXXX. In XX/XX/XXXX, I sent in a new Employment Certification Form to update my account. I am still at the same XXXX that they certified me for in XX/XX/XXXX. Since then, I have received 7 rejection letters for my application and today my account shows that they bumped me down to only 85 qualifying payments with 35 more to go and pushed my forgiveness date back to XX/XX/XXXX!! HOW IS THIS POSSIBLE!!! Needless to say, I have made countless phone calls. Every person I talk to has a different response, but none of it makes any sense. Luckily, I have kept every Employment Certification form that I have sent and every correspondence that they have approved. I have contacted the Ombudsman Office of the federal government that handles student loans and they have set up a caseworker to look into this matter. Right now I am so upset, I ca n't eat or sleep. Monday is XX/XX/XXXX. I am suppose to make my last payment, but now everything is a mess and no one can tell me how this happened!! I could see if anything I submitted was questionable, but it is not. I had every Employment Certification form filled out by an HR representative or payroll specialist where I have worked. I know every place I have worked is a non-profit health care facility. The customer service at XXXX XXXX XXXX is so poor. No one seems to follow through with anything. If a processor does not like something on your Employment Certification Form, they reject it, but do n't tell you why or how to fix it. At last count, I probably have made 50 phone calls, but I get no resolution - only empty promises that they will fix it. However, every promise to fix it turns into another rejection letter. I am going to fight them to the end. I have read that the Attorney General 's Office in New York has set up a XXXX for people to call with complaints about Fed Loan not doing their job to help those in the Public Service Loan Forgiveness Program. I live in Pennsylvania, but I am going to call them on Monday to see if they could guide me on who to contact in my state. I would appreciate any help you can give me on this matter. I have read so many complaints online about XXXX XXXX XXXX. I do n't know how they can get away with all of this incompetence. A few months ago, I had called Fed Loan just to see if everything on my account was up to date and if there was anything else I needed to provide to them. I was told I was one of only 211 people that were on track to have their loans forgiven on XX/XX/XXXX. Now look what they have done to me!!!
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02/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I created a payment request through my XXXX XXXX XXXX XXXX in the amount of {$160.00} on XX/XX/XXXX on the XXXX online portal.
This payment was to be applied to my XXXX XXXX bill due on XX/XX/XXXX.
When an XXXX member submits a payment request, the request first has to be accepted by the loan servicer. Once it is accepted by the loan servicer, XXXX sends the servicer the payment.
In the past, XXXX has accepted the XXXX payment requests on the same day the request is made. However, the payment request I made on XX/XX/XXXX was not accepted by XXXX until XX/XX/XXXX.
Because XXXX delayed processing of my payment request, the payment was not posted to my XXXX account until XX/XX/XXXX, which is nearly 30 days after I made the payment request through XXXX.
This caused a delay in my monthly payment due on XX/XX/XXXX, which resulted in this payment not qualifying as a PSLF payment for XX/XX/XXXX.
XXXX then directed me to put a Forbearance on my account for the month XX/XX/XXXX. They told me to do this so that they could apply that payment of {$160.00} to my bill due on XX/XX/XXXX instead. They told me that this was my only option to ensure that that payment qualified as a PSLF payment.
My account was then placed on forbearance for the month of XX/XX/XXXX, and the {$160.00} was applied to my XX/XX/XXXX bill.
XX/XX/XXXX comes around. XX/XX/XXXX I made a payment request through the XXXX online portal. This payment request was for the monthly amount of {$160.00}. This request was for my bill due on XX/XX/XXXX.
I called FedLoan Servicing on XX/XX/XXXX because the payment request had not been accepted yet. They could not tell me why, they could not let me speak to the person in charge of handling the XXXX payments, but told me they were advised to tell me the whole process can take 30 days.
During this call, I was also informed that I had " paid in excess '' in XX/XX/XXXX, and that my account was in " over paid '' status. I was also told the payment that was posted on XX/XX/XXXX ( {$160.00} ) was not going to qualify as a PSLF payment.
Further, I was told I did not have a payment due until XX/XX/XXXX now. And that payment was in the amount of {$70.00} and some odd cents. This means, the incoming payment of {$160.00} that I requested from XXXX on XX/XX/XXXX for my bill on XX/XX/XXXX would not qualify as a PSLF payment.
I did not pay more than I should have. The supervisor I spoke to told me a government payment ( this is how all XXXX payments are designated on a borrower 's account ) was posted to my account in the amount of {$260.00} on XX/XX/XXXX. This means I have a payment in the amount of {$160.00} posted to my account and a payment of {$260.00} posted to my account, both of which were posted on XX/XX/XXXX.
I did not request an XXXX payment in the amount of {$260.00}, as it will show on my XXXX account ( attachment 1 ).
FedLoan Servicing applied another person 's XXXX award payment to my student loan account in the amount of {$260.00} on XX/XX/XXXX. Because of this, my account now says it is on overpaid status. This means that my incoming payment due on XX/XX/XXXX from XXXX will not qualify as a PSLF payment.
In XX/XX/XXXX, I requested a full record of all PSLF payments. I've yet to receive it. Every time I call, they always extend the duration of time it will take to receive a record of the PSLF payments.
Their negligence and mismanagement of payments is preventing me from making qualifying PSLF payments.
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09/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To : Consumer Financial Protection Bureau XXXX XXXX XXXX XXXX, IA XXXX Regarding : Fedloan Servicing account Dear Complaints Services, It has come to my attention, Fedloan ; the student loan servicing program is inaccurately reporting and recording my student loan data, balances, payments, and history. I have brought these inaccuracies to the attention of Fedloan servicing, but have been unsuccessful with corrections. I am writing this correspondence to record a formal dispute and to ask that you help me to correct my student loan history and credit reports.
My record of history with Fedloan and entry the Public Service Loan Forgiveness Program : I have worked in XXXX XXXX for 16.7 years I was approved for the Public Service Loan Forgiveness Program beginning XX/XX/XXXX.
I was approved for Income Based Repayment for the following years : XXXX, XXXX, XXXX I was approved for the Public Service Loan Forgiveness program for the following years : XXXX, XXXX, XXXX The U.S. Department of Education transferred my Federal loans over the years. My oldest correspondence was an email dated : On Wednesday, XX/XX/XXXX, XXXX PM, FedLoan Servicing XXXX wrote : WHY WE ARE CONTACTING YOU The U.S. Department of Education is transferring some or all of your federally owned loans serviced by XXXX to FedLoan Servicing .
At the instruction of, Fedloan Servicing, I began a Consolidation Loan. With the promise of a streamlined process, lower interest rates, lower payments, and an effortless payment process, since I was in the Public Service Loan Forgiveness Program. My only downfall, advised by the consolidations division, was losing my 6 months grace period for my XXXX XXXX with XXXX, but I agreed with continuing in repayment status. I consolidated XX/XX/XXXX.
I was provided the following History regarding my nine loans : Loan Sequence XXXX, XXXX each had nine qualifying payments in the Public Service Loan Forgiveness Program, and each sequence loan estimated eligibility date for relief was XX/XX/XXXX. Loan Sequence XXXX had XXXX payments and loan estimated eligibility date for relief was XX/XX/XXXX.
In XX/XX/XXXX, I was in the process of updating my Public Service Loan Forgiveness Program application and sending in my Income verification, as I have done yearly and I discovered multiple discrepancies. My documents and records do not match what XXXX is recording and reporting to creditors. I contacted XXXX and once again a service agent advised, submit my normal applications and the errors would be corrected. This same remedy was communicated to me in prior years. This damage has caused me to be disqualified for a home purchase in XXXX. In addition, extending my loan periods.
On XX/XX/XXXX, I was provided the following History regarding my XXXX loans : Loan Sequence XXXX, XXXX, each had 71 qualifying payments in the Public Service Loan Forgiveness Program, and each sequence loan estimated eligibility date for relief was XX/XX/XXXX. Loan Sequence XXXX, XXXX had 53 payments and loan estimated eligibility date for relief was XX/XX/XXXX.
On XX/XX/XXXX, I checked the Fedloan website to obtain my account information. The website records the following : Loan Sequence XXXX, XXXX, each had 71 qualifying payments in the Public Service Loan Forgiveness Program, and each sequence loan estimated eligibility date for relief was XX/XX/XXXX. Loan Sequence XXXX, XXXX had 53 payments and loan estimated eligibility date for relief was XX/XX/XXXX.
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01/18/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I started a different college in XXXX. At this time, I had to obtain additional school loans as the federal student loans were exhausted. I borrowed money to help pay for summer classes, new classes at the new organization, books, fees, housing, etc. At the initial time, I was able to make interest only payments on some of the loans, the other part of the loan would go into the normal no repayments until XXXX months after graduation.
I had a couple bad injuries, some were under a workers compensation, another under XXXX XXXX XXXX that was temporary.
I graduated from school in XXXX, I started to pay the full payment around late XXXX XXXX early XXXX XXXX. The monthly installment was very high, but the interest was the deciding factor. During intermittent time off for injuries, I was having difficulty paying the school loan payment. I made every effort to keep on top of my loans over the years. We are talking now, XXXX years. During this difficult times, and occasionally throughout the life of the repayment, I was getting numerous calls from XXXX XXXX, they always say they work for XXXX. I have asked multiple times to get contact information for XXXX. XXXX XXXX as well as AES would not give out this information. I was granted forbearances and modified repayment options but still was having difficulty. The monthly payment started around XXXX, it is now around XXXX a month. I also have federally funded loans that I pay around XXXX a month for. So far, as of XXXX/XXXX/XXXX according to the AES website, I have paid a total back of XXXX back. Out of this amount, XXXX dollars has went to my principal balance, XXXX dollars in fees ( I 'm guessing late fees ), and XXXX dollars in interest alone. I have been paying on these loans for about XXXX years, give or take the time during the forbearances with my XXXX XXXX XXXXXXXX. The point of this is that XXXX refuses to let me as the borrower contact them directly. They refuse to work with the borrower who clearly has made an honest effort to repay debt. I am paying back way over what I ever borrowed. According to the AES website, I still owe XXXX. I also asked a XXXX associate representative who stated they work for XXXX for my agreement terms. They stated at that time, " you know it is your debt, if you go by a car do you pay for it? this is irresponsible ... " and so on. At one point, the representative had me on the phone for XXXX minutes. I have not been able to obtain a copy of my promissory note and agreement terms. Is this not my right as the borrower to request a copy of this? With their debt collectors, they have and continue to call me multiple times a day. When I call them back ( as I work full time ), I will speak to a representative, I ca n't get off the phone before another representative will be calling. I was hopeful that I could work with XXXX directly to see if there is any other options I have instead of being set up for failure. As they can see, I have been making every effort to pay, during times of XXXX XXXX from work, or XXXX XXXX, it is impossible to get these loans caught up with this type of payment. I did contact an attorney and started the process of seeing what options they can possibly help me with. I have been paying on these multiple loan sequences for XXXX years and the amounts are increasing due to capitalization on these. The high interest rates and a high monthly payment is not a fair repayment option for someone trying to do the right thing.
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12/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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This complaint is against FedLoan servicing. I am in the process of switching from the XXXX program to the REPAYE program and as part of that I was temporarily put in forbearance for the month of XXXX this month. I received no confirmation that the forbearance was processed but I logged into my account at the beginning of this month to check on it and it showed that a minimum forbearance payment of {$5.00} was scheduled to be debited this month. I received a notification today that my application to change my loan repayment plan was denied because the forbearance payment did not process. I found out today that forbearance payments do not autodebit and I was expected to make a manual payment. I never received a notification of an upcoming payment due, a past due notice or anything of the sort between the time of my application submission and XXXX when I received a notice of past due interest payments, which is what prompted me to look again today.
I spoke with XXXX ( unknown last name - probably does n't have XXXX but he does have an employee number : XXXX ) who refused to give me any information regarding his supervisor. I immediately told him to suspend my debits for this month and to reapply forbearance. I asked him how long it would take for me to hear about the reapplication for forbearance and he replied XXXX4 weeks. This means my account must now become delinquent this month and the brought current after the forbearance goes into effect as payments are due the XXXX of the month. I fear will have an impact on my credit score going forward. In addition, I now have 3 months of interest instead of XXXX which will capitalize upon the finalization of the payment restructuring.
My complaint is that the process of working with Fedloan is unnecessarily onerous and confusing, so that they set up the process to make it very easy to make a mistake which results in more debt on the consumer. It is clearly in their interest for me to be in forbearance for 3 months rather than XXXX as it makes me beholden to their bottom line for longer and now with more interest for the greedy bastards to capitalize into my principal. They are an engine of financial slavery of sorts as with a servicer like this, it is very difficult to maintain a structured plan to actually rid myself of the albatross around my neck that is my student debt.
I should have received clear instructions regarding the requirement for a manual repayment. This XXXX referred to specific fine print in the terms and conditions stating the forbearance payments must be made manually, which I have not confirmed yet but will, which is fine, however I deal with the website interface when working with my account, not the terms and conditions, which very clearly showed my forbearance payment was scheduled for autodebit or at least it very much appeared it would be.
I should have received some notification that my request forbearance was applied. I had to log in myself to find this out. I do n't understand how this is acceptable practice.
I also unfortunately have very little faith that this complaint will bring anything to bear as they are a behemoth entity and I am but XXXX person - which is evidences by the fact that when I asked for an apology for the deliberately opaque process, XXXX was silent - literally said nothing. He then clammed up further and would only answer very direct questions, which is the kind of callous service I have come to expect from Fedloan.
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03/06/2018 |
No |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
In XX/XX/XXXX I went to XX/XX/XXXXXXXX University to obtain information about a " XX/XX/XXXX '' degree that I saw advertised on television. When I arrived at the campus I was told that an adviser would be out shortly to speak with me.
The adviser came out and I told her that I was interested in becoming a XXXX XXXX. She then advised that the " XXXX XXXX '' program is where I should pursue my degree. We talked about accreditation and I specifically asked if the credits would transfer and she advised yes. She told me they had a great graduation to job ratio. After receiving my information I told her I needed to speak with my spouse and I would get back to her shortly. At this time she began to tell me that classes were starting soon and were filling up quickly, if I waited I may not be able to get in that semester. Feeling pressured and anxious I enrolled in the XXXX Degree program.
During the process for applying for student loans. Whenever I asked questions I was given a vague response. Like why is there a fee for dorm rooms? That is for everyone and that is how the loan is processed. I did not know I should have challenged the charges I just wanted to get my education.
After completing my XXXX Degree XX/XX/XXXX I was informed by an enrollment advisor that I would need to complete my XXXX Degree in order to obtain the employment I was interested in. Again I was pressured to enroll which I did.
Upon completion of my XXXX Degree XX/XX/XXXX I was informed that repayment would be due 6 months after graduating. This is when I began to look at my paperwork thoroughly and talk with other students.
I noticed charges for dorm rooms and called to ask for explanations as there are no dorm rooms available at the FL campus. After several phone calls I was informed that I signed the paperwork and now was responsible for repayment.
XXXX XXXX sent me a bill and I was unable to pay the amount they were requesting. I worked with XXXX XXXX as much as I could and struggled to make payments. Even taking money from a retirement account. Several years later I received notification that my loan was sold to XXXX. By this time I was a single parent and continued to struggle making payments.
After hearing that the XXXX authorized " loan forgiveness '' I tried very hard to make my payments monthly. Often times falling behind in my other bills. On a phone call to Navient ( sometime in XXXX ) to try and get on a payment plan as I could not afford my payment I mentioned to the representative that I was looking forward to " loan forgiveness. '' It was then that I was informed that my loans didn't qualify and that I would have to get a federal loan..
Years and years spent trying to get information. Years spent struggling to make a payment for a piece of paper that means nothing to any institution to then be told I was doing it wrong.
I owed {$32000.00} for my XXXX & XXXX. and plus capitalization which resulted in another $ XXXX being added to the loan.. Now I have a federal loan that was consolidated so that I could qualify for possible loan forgiveness. The new balance is : {$45.00}, XXXX I believe that I was misled as many other students were. I applied to several colleges for a Masters degree and have been denied by them all as they would not accept not even 1 credit from XXXX University.. At this time my option would be to start from scratch with a XX/XX/XXXX. I however can not add to the student loan debt I currently have.
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08/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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XX/XX/XXXX To whom it may concern, My name is XXXX XXXX and I have been paying on my school loan since XX/XX/XXXX. This loan originated at {$11000.00} and it was initially owned by The XXXX XXXX Co. It has been bought and sold SO many times over the years that I have completely lost track as to the current ownerI pay American Education Services regardless. I have paid diligently over the years. In the beginning of this loan agreement, I struggled to make payments as I was fresh out of XXXX XXXX. I was told that the only thing I could do if I could not make their monthly payments, was to defer. I was given NO OTHER OPTIONS. So, I did have to defer in the beginning of my loan which set me up for future failure. My interest rates have ALWAYS been outrageous. ANY amount that I paid would NOT touch the Principle due to the greed of the banks. I continued to pay and pay and pay. My {$11000.00} loan is now at {$21000.00} and I HAVE BEEN PAYING ON IT FOR 24 years. This is a crimeI have never wanted to NOT PAY as I valued the money for my education. But the interest, constant selling and increasing interest rates have nearly doubled the loan and I continue to struggle as ANY payments that I was able to pay in the past do NOT touch the Principle. Last year, I tried applying for income sensitive as I also work for a XXXX XXXX. I was NEVER told about an income sensitive plan over all of these years!! I was always told to defer. Regardless, I was denied this program as well.. I simply refuse to pay an amount that only goes to the interest. According to AES, in order for me to TOUCH the Principle, I must make payments of {$300.00} or more per month. THIS IS OUTRAGEOUS!!! I am worn out and despondent about this situation I am writing to you because I can no longer make payments on this loan. I am simply paying interest to the greedy banks that own and sell it. I have NO MORE MONEY! I am attaching a copy of my monthly bills and my Pay stubs to prove this to youI HAVE NO MORE MONEY TO PAY YOU! This is a crime ; the banks should be ashamed of themselves and how they continue to bleed the consumer dry. I have already paid this loan in full and then some Rent - {$800.00} per month XXXX XXXX XXXX - {$5100.00} - {$130.00} per month XXXX XXXX credit card - # XXXX - {$2100.00} - {$100.00} per month XXXX XXXX XXXX Cell phone - {$83.00} per month XXXX XXXX - {$60.00} per month Electric bill - {$90.00} per month XXXX XXXX Loan - # XXXX - {$1900.00} - {$100.00} per month Pay Pal credit card - {$3000.00} - {$95.00} per month XXXX XXXX loan - {$2000.00} - {$140.00} per month XXXX Credit card - # XXXX - {$1900.00} - {$100.00} per month XXXX XXXX credit card - # XXXX - {$2900.00} - {$100.00} per month XXXX XXXX XXXX Car payment - {$200.00} per month XXXX bill XXXX XXXX XXXX XXXX - {$800.00} - {$45.00} per month TOTAL BILLS : {$2000.00} My paystubs : Monthly average income : XXXX + XXXX = {$XXXX} Difference - {$79.00} is my left over incomeGas, Food etc. I am at my wits end with this situation. I hope my current situation can be remedied with a stamp of forgiveness Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX # XXXX XXXX, AZ XXXX XXXX XXXX XXXX XXXXXXXXXXXX The Name of the Federal loan company that I make payments to is : AES - American Education Services. Since you ask NOT to put documentation here, I do have my pay stubs for proof. Please call or email me for these documents. Thank you for your time and kind consideration. Sincerely, XXXX XXXX
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06/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I am writing you in regards to dispute with the federal contracted agency FedLoan Servicing. I am a XXXX XXXX XXXX with the XXXX XXXX XXXX XXXX. I am currently repaying my higher education student loans working towards Public Loan Forgiveness program through FedLoan Servicing. I have begun repaying my student loans for appropriately two years through FedLoan Servicing.
I received email correspondence that I needed to recertify my Income Driven Repayment Plan ( IDR ) with FedLoan Servicing in XX/XX/XXXX. I had until XX/XX/XXXX to turn in the recertification documents into FedLoan Servicing for processing. I attempted to log into the StudentAid.gov website on weekends ofXX/XX/XXXX -XX/XX/XXXX and XX/XX/XXXX -XX/XX/XXXX during both attempts the website was down the entire weekend for updates. I was able to successfully complete my IDR application on XX/XX/XXXX but StudentAid.gov could not access my tax information electronically from the IRS. I had to print and mail my application and tax information to FedLoan. I received email confirmation that FedLoan received my hard copies on XX/XX/XXXX and that within the next 10 days my request would be reviewed. The email also stated that a follow up email would be sent and any additional actions needed. My IDR was not processed until XX/XX/XXXX at XXXX XXXX according to my automated email. I called FedLoan on XX/XX/XXXX around XXXX XXXX due a payment of a little over {$1900.00} due on XX/XX/XXXX. I called to find out why my IDR was not processed and request a forbearance to assist with payment. The forebearance was placed on my account so it would remain in good standing. My IDR application was finally processed and I had a new repayment amount {$260.00}. During the time my IDR application was being processed my principal loan capitalized interest a little over {$15000.00}. I called FedLoan Servicing and spoke to a customer service representative as well a supervisor who informed me I should not worry about the capitalization on my principal loan as I would not have to repay it. I informed both representatives of FedLoan Servicing that the government would be paying for this additional amount on my principal loan should the Public Service Loan Forgiveness program still be available to borrowers. The supervisor informed me that the PSLF would still be available to people who apply before year XX/XX/XXXX. The supervisor also informed me that other borrowers have had their principal loans capitalize as well due to the time it takes to process it from FedLoan. I requested a formal review of my account and was informed a decision should be given by XX/XX/XXXX. I was informed to call back on XX/XX/XXXX and at that time I was informed my request was still being considered. I called back on XXXX XXXX and there was not a decision made at that time. On XX/XX/XXXX I received a decision that the removal of the capitalization on my principal loan was denied. I requested a letter for the denial and notification that PSLF would still be available to me. I did not receive such letter until XX/XX/XXXX after calling on XX/XX/XXXX to find out when my letter would be sent out. On XX/XX/XXXX I spoke to XXXX ( customer service rep supervisor ) and XXXX ( customer service rep ), XXXX informed the letter I requested would be processed that night and sent via email. XXXX informed me the letter I requested usually takes 3-5 business days to process. I originally requested the letter on May 23rd.
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11/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Good afternoon, This has been an ongoing battle between XXXX and XXXX and the student loans servicer XXXX and how the final outcome of my loans are now being handled. Although my loans were in collections for quite some time due to the fact that my health continues to keep me from entering the workforce. Finally the best opportunity to take care of my outstanding students and I had acted accordingly. To me this process was cut and dry, routinely pay the monthly bill until the loan is in good standing and then do whatever I needed to do to make these loans " paid in full ''. What I thought was going to be a very simple process ended up being the most frustrating and ludicrous endeavor but not because of anything I was doing. Once the loans were starting to get paid down I was seeing all types of alerts from XXXX and XXXX. Account monthly payment made. While this process carried on monthly I was seeing other updates and alerts. One was account no longer current or accounts 60 days current now deragatory. I was in routine contact with XXXX and was told that nothing should be happening! We have not released any information on these loans yet! I was told to contact the original loan provider and ask what is going on and I was told that this is the process but once everything is final all this deragatory information will be irrelevant! No, that is not how things were transpiring or were supposed to transpire and I was caught in the middle of all this watching my credit score fluctuating weekly by hundreds of points. These agencies have reported all types of inaccurate information that I have to keep mounting disputes over. Of the 33 records on file in regards to my student loans there's a hodgepodge of different types of scenarios. Seven of the thirty-three records are being reported as outright charge offs! They are basically reporting that they have been unable to recover these accounts when in fact they are just normal transfers! I make every attempt to bring this to the credit reporting agencies to dispute these deragatory charge offs and they refuse to dispute them. They tell me to contact original lender. After speaking to Fed Loan and getting nowhere I again contact the reporting agencies and they tell me that I have to take this up with the original lender. So while this is going on a huge portion of my XXXX check over six months to secure the fact that all my student loans were getting at least the bare minimum each month so they all will be in good standing before executing the pay offs.I was already told by an individual at the Fed Loan that if the money was not applied properly than there's nothing that can be done about a loan getting the monthly payment. They have a word for that, it's called theft!
The last situation that has now sent my credit score back to the basement is a student loan that had a different label attached to it unlike the others. This loan has XXXX University in the title and is now back again on my credit report sending it down to the bottom of this bottomless pit! This loan also was paid routinely every month until it was in good standing and then paid in full! There's nothing else deragatory on my credit reports. This isn't that complicated and I am tired of XXXX and XXXX not reporting my information correctly. This XXXX University account has been disputed three times now and in a week or so it's back and every time it comes back it destroys my credit worth that much more!
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06/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am a government employee with federal student loans, and I have been making qualifying payments for 9+ years, with the intent of applying for loan forgiveness.
In XXXX and XX/XX/XXXX, I received conflicting letters from FedLoan Servicing with two different numbers of remaining payments until eligibility for forgiveness. In XX/XX/XXXX, when I called FedLoan Servicing, the representative could not explain the difference to me, and told me I could request a manual accounting of all of my payments to tell me which ones qualified and why. I requested this accounting.
The representative told me such an accounting would be sent to me by mail and would take six months.
I did not hear anything further until I received another erroneous letter on XX/XX/XXXX, which included an even HIGHER number of remaining payments, even though I had been making monthly qualifying payments for a year since the last letter.
I first logged into my account to find the letters from XX/XX/XXXX/XX/XX/XXXX. I had signed up for e-communication. The letters were not in my inbox, and there was no communication older than a year. I called FedLoan Servicing, and they told me that the mailbox only went back a year, and they could not find and send me communication older than a year. I explained that it defeated the purpose of paperwork reduction if I also had to print those letters for my records, and I explained that I needed the letters from XX/XX/XXXX/XX/XX/XXXX. They said they could not get them for me.
I reread the " GO PAPERLESS '' disclosure ( attached ) and see that in the fine print, " Most Communications provided to you pursuant to this E-Correspondence Agreement will remain available for retrievable for at least [ 180 days ]. " However, it also includes a provision that permits a request for a paper copy of an electronic communication, and it does not state a timeframe for the request or when the paper copy would become unavailable. They are clearly taking advantage of borrowers desire to have an organized electronic mailbox of their communications in order to dispose of misleading/incorrect communications that would put them on the hook.
I also explained to the representative that the XX/XX/XXXX letter was clearly erroneous as it the amount of payments had increased. The rep acknowledged these erroneous letters were sent to borrowers and said there was some new computer system that didn't count certain payments and should be updated soon. I expressed my frustration that blatantly incorrect financial information be sent to borrowers over and over again without explanation or correction.
I inquired about the status of my accounting requested in XX/XX/XXXX. The rep said the request was noted in my file, but it had not yet been started. I told him the previous rep had told me it would take 6 months ( fromXX/XX/XXXX) and it had now been a year. He said my file was large, it would take a rep an entire 4 hour half day to do my accounting, and it would probably be done by the end of the year (XX/XX/XXXX ). I expressed frustration that this was 20 months after my initial request, and I continued to get erroneous communication regarding how many payments I had remaining.
I requested that he assure me, as I have on every phone call I have ever had with a loan servicer, that my current payment plan and automatic monthly payments are qualifying payments for loan forgiveness. He assured me I was on track making qualifying payments.
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08/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
|
After graduating from my XXXX at XXXX, my student loans were serviced through XXXX. When I obtained employment that qualified me for Public Service Loan Forgiveness, I was notified that my loans would be transferred to Fed Loans for servicing due to this program in May of 2018. In June of 2018, I contacted Fed Loans to begin the process of being approved for the programming. I was told that my account would be placed in Forbearance/Deferment while I gathered the appropriate documentation from my employer and concerning my income to be considered for the Income Driven Repayment Plan and Public Service Student Loan Forgiveness. I had the documentation completed by my employer and sent to the provided agency. I thought everything was taken care of and my payment would be $0. In late July, I received notification that I had a monthly bill of over $1000 due to Fed Loans in August. I called as soon as possible and that was on XXXX XXXX. In that phone conversation, I was told it was an error and that my records showed that I should of been placed in Forbearance and/or Deferment and that they would prompt the appropriate paperwork (again) which would automatically place me in either forbearance or deferment for them to be able to review the paperwork. At the beginning of September I found that I had been reported by FedLoans for being 90 days delinquent. I immediately called Fed Loans, was told again it was an error on their part and that they would remedy the situation which would be changed by the beginning of October. I was in the middle of obtaining a loan to make repairs to a home that I bought and my credit score dropped by almost 120 points. October came and they still hadn't corrected the error. Several months later, they changed the status of my loan to no longer delinquent but despite multiple calls and disputes, they have continue to report that I was 90 days delinquent in August of 2018. I have attached the letter another complaint that I have made to Fed Loans, my phone records showing the calls that I made to Fed Loans in June, August, September and October (I have more but printer ink is limited), an email from FedLoans confirming my contact with the company on August 3rd, 2018, the results of my credit disputes where Fed Loans confirms that my payments were on-time in May 2018, June 2018, July 2018 but somehow 90 days delinquent in August 2018, print outs from my Fed Loans Account that show that I have 0 days delinquent and a letter from them stating that I have 0 days delinquent. It has been almost a year and Fed Loans has still not removed this from my credit reporting and despite significant efforts on my part to repair my credit, I have still been able to gain only 20-30 points after loosing almost 120 points to their error. I have seen that they have been sued for these same errors and have been found to do this to consumers repeatedly who have also made multiple complaints with the same exact experience. I do not understand if it takes just a simple click of a button for them to ruin a person's financial health and so many opportunities, why it is so difficult for them to fix these errors. I really, really need help. I cannot wait another 6 years to be able to provide a home to my children or refinance the high interest loans that I have been forced to resort to due to how the "90 Days Delinquent in August 2018" on 3 to 5 student loans (depending on the credit agency) effects my credit score.
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04/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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While applying for enrollment and financing for XXXX I feel that the level of education and opportunities it would afford were fundamentally misrepresented. I was told that I would be qualified for jobs for which I did not receive the required skill set. I understand the institute can not guarantee the availability of positions upon graduation, but the type of position I was told I would be qualified for required skills and knowledge that were not provided.
Part of the promise of the education was job placement services after successful completion. These services were minimal and now no longer exist. Additionally, almost none of the credits received are transferrable to another institution. If I decide to pursue further education and training, I will have to begin from scratch. I believe that this was intentionally misrepresented as they told me upon my initial inquiry that the school was accredited. The information I was provided about the schools accreditation was completely false.
The recent CFPB case against XXXX is a further blow to the value represented by the training received at XXXX. The findings of the investigation strongly found that XXXX took unreasonable advantage of their students with regards to securing financing.
I was told, in the presence of my stepfather, that I would qualify for positions whose median salaries were $ XXXX- $ XXXX. Even this far from graduation I have yet to find any jobs with a range close to that within the skill set acquired at XXXX. XXXX misrepresented the success of its graduates by implying that the majority of graduates had received income appropriate jobs within their field, when according to a recent federal investigation, most students are living barely above the poverty level ( myself included ). XXXX made representations regarding the success of its graduates in job placement through a variety of means. These representations were meant to attract and retain students at XXXX and to induce them to take out aid, including loans, to pay XXXX tuition.
According to the findings of the CFPB I was intentionally given loans on which I would almost certainly default. The investigation stated XXXX Business Model Is Based on Convincing Consumers to Take out Student Loans to Pay Its High Cost. IE- they never intended to provide an education worthy of the funds they required, they were in business only to create a profit from loan financing. The institution intentionally targeted lower credit and income students.
The CFPB case against XXXX is a further blow to the value represented by the training received at XXXX. The fact that they intentionally defrauded students in order to obtain the money from loans, and had acknowledged aggressive tactics led to a judgment that ultimately closed the institution. Now, when reviewing my skills and training a future employer will devalue the minimal education from XXXX because with the press and the investigation the overall opinion of XXXX is that it was a student loan factory and not a place to receive quality education or training.
I appreciate the steps the CFPB took to save current students. However, those of us with existing loans were left out of any arrangements and now have degrees that have invalidated. Thanks to the suit by the CFPB listing my education and degree is actually a hindrance when applying for jobs. I have been advised by employers that it would look better not to include my degree in my resume.
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05/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
The Consolidated Appropriations Act, XXXX provided limited, additional conditions under which you may become eligible for loan forgiveness if some or all of the payments you made on your XXXX XXXX XXXX Federal Direct Loan ( Direct Loan ) Program loans were under a nonqualifying repayment plan for Public Service Loan Forgiveness ( PSLF ). The U.S. Department of Education ( ED ) is referring to this reconsideration as the Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ) opportunity.
I am appealing my denial. I have several outstanding loans and the data I received from the Federal Student Aid, an Office of the U.S. Department of Education, has me in repayment for most of them starting XX/XX/XXXX and XX/XX/XXXX. ( see attached ) I have applied to change my repayment plan and was told that my loans are not eligible. ( see attached ) I have applied for the TEPSLF under the following guidelines : To qualify for loan forgiveness under the TEPSLF opportunity, you must have submitted the Public Service Loan Forgiveness ( PSLF ) : Application for Forgiveness ( PSLF application ) and had that application denied only because some or all of your payments were not made under a qualifying repayment plan for PSLF ; had at least 10 years of full-time employment certified by a qualifying employer and approved by FedLoan Servicing, XXXX federal loan servicer for the PSLF Program ; met the TEPSLF requirement for the amount you paid 12 months prior to applying for TEPSLF and the last payment you made before applying for TEPSLF to be at least as much as you would have paid under an income-driven repayment plan ; and made 120 qualifying payments under the new requirements for TEPSLF while working full-time for your qualifying employer or employers.
Note : At a minimum, a qualifying monthly payment is a payment that you made after XXXX XXXX, XXXX ; for the full amount due as shown on your bill ; no later than 15 days after your due date ; and while employed full-time by a qualifying employer.
I have met those guidelines, along with being asked to submit income and family size information to be considered for the TEPSLF opportunity. We need this information to determine what your monthly payment amount would be under an income-driven repayment plan. Once we determine that monthly income-driven payment amount, well review your most recent payment made and the payment made 12 months prior to applying for TEPSLF. To quality for TEPSLF, each of those amounts must be at least as much as the monthly income-driven repayment amount we calculate for you, among other requirements. This is a plan that my application has been denied several times. Why does my income and family size matter for this program? It is not included in the guidelines for the opportunity, but I provided the information anyway.
I am asking that my payments be recalculated and an advocate be assigned to my case. I am seeing that the goal post is constantly moving when it comes to applicants seeking relief/satisfaction. I am a United States XXXX Veteran and have been a XXXX XXXX for 23 years. I pay my taxes and my student loan payments on time, in full. The system is broken and Congress is working on a fix ( see attached articles ). How long do I and other applicants have to wait until our pleas are answered let alone considered for a process that is broken and in no rush to be fixed by the Dept. of Education that continues to put up roadblocks?
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01/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
|
I was dropped from my income based repayment plan by FedLoan servicing in XXXX of 2016. they contacted me by email but never tried to call me, even after being delinquent for over 2 months, ( while they had my current phone number on file ). When I checked my loans myself, I found statements saying I needed to pay over XXXX dollars of standard repayments that had accrued in order to remove the delinquency ( i believe this is predatory and illegal ). Instead I contacted an Ombudsman from the XXXX. She instructed me to declare forbearance ( which Fedloan services did not tell me was an option. FedLoan services told me I had to pay the full 2 months payments on a standard repayment plan I was now on, and continue to pay that amount until a new IBR payment plan was processed. this sounded fraudulent so I contacted a XXXX ombudsman.
After the Ombudsman talked with the student loan company, both parties ( lender and ombudsman ) told me on XXXX XXXX that I would be entered into forbearance and a new loan document asking me to pay a nominal {$5.00} fee would be sent to me. After this fee is payed, I was told I would enter my repayment plan. I was assured my application was in their system and being processed, and Fedloan services person even confirmed they had my income verification documents showing I made around {$16000.00}, and would pay XXXX on an IBR plan. All I had to do was pay a {$5.00} fee to place the loan back on the payment plan. They said I should allow 3 weeks for them to " process '' my plan, even though they literally had every piece of information in front of them.
On XXXX XXXX I received a letter informing me they were missing documentation of my income, which makes no sense, because the woman over the phone was able to tell me my income 4 days earlier. when I called Fedloan services they tell me I need to fill out a paper application for the IBR plan, and submit paper copies of my income verification which directly contradicts everything they told the ombudsman, and everything it says on both their website and XXXX. why do they even have an app with income verification tools if you need to send a paper application as well?
I believe this company removed me from my plan in the first place in order to threaten me with fraudulent back payments. since early XXXX I have been trying to have my IBR plan processed, which is supposed to take less than 2 weeks and it is taking over 2 months. I have had to reapply for the IBR XXXX separate times now in 2 months, and have gone onto forbearence twice and Fedloan services has instructed me at every turn to fill out another form or send something in, or wait 3 weeks for somethings to be processed.
This entire time I have been living on an income of less than {$900.00} per month, working part time, and I can prove all of this. So I am well below the threshold for an IBR plan, and they even told me over the phone that I was eligible for {$0.00} payments. there is no excuse for them to be dragging their feet except to force me out of the IBR plan and into a plan where they can collect more money for not processing my information.
I am still actively trying to pursue this matter with the ombudsman and Fedloan services, but I want to enter a formal complaint with the CFPB, as the behavior of my loan servicer has been dishonest and ( purposely! ) confusing, slow and incompetent to throw people like me into default so they can make more money off of fees.
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12/06/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
This is about an unfortunate dealing with AES.
We sent a check to pay off my main loan ( XXXX ) of {$54000.00}. My Payments autopay on the XXXX of every month. I called XXXX XXXX to ask if they had received the check in which they showed nothing and stated even when they receive it that it wo n't update in the system for usually XXXX days. I asked what would happen to my autopay since it would have been considered late as they had nothing in the system in which the person stated any over payment would be credited back to me. So the auto debit went through and then the website did n't update that payoff until the XXXX of XXXX.
I then call back asking how does the money get debited back to the account and then rep now states that it got auto debited to my other student loan ( XXXX ) which was done without my authorization and is their " policy. '' She stated that the loan actually went through on the XXXX of XXXX, the same day I had called, yet still had n't updated on the website. So she stated the payment automatically went to the other loan since it was actually paid off yet not updated on the website.The website currently had showed that I had a credit of {$400.00} on the {$54000.00} loan. I asked to talk to a manager and get ahold of a gentleman named XXXX. XXXX states that it would be fixed that be debited back to me by the next month. I get off with XXXX and since I was getting the runaround and he sounded unsure I decided to record more information about my loan.
I logged in again I noticed that information had been modified to make it appear that I intentionally paid the " XXXX '' loan. I thankfully have been documenting everything on the website to show proof of the opposite. Where {$400.00} used to be now states only ( XXXX ) on the XXXX account and shows in payments where it used to state that I had put {$360.00} into the XXXX loan has now been switched to the XXXX loan. You can obviously tell it was done in error as {$360.00} had been the consistent pattern of payment for the XXXX loan each month. I then write them stating that needs to be fixed and almost appears as fraud as well as unfair business practices. They then state that it is in review but are now again stating that my {$360.00} payment was paid before the payoff and went through properly and now does n't even coincide with their own website. They have given me different answers everytime I communicate with them as what they wrote shows even another issue of my account.
" Since the balance on the loan was not {$0.00} at the time the debit process took place, the Direct Debit was process correctly. Now that the XXXX loan is paid in full, Direct Debit should not debit for this loan. '' This would be great except there are more possibly deceiving business practices at play. If you were to go to my main page at the moment it states that {$500.00} will be auto debited on the XXXX of XXXX ( A combined amount of both existing and paid off loan ). If you go to a different tab " payments and billing '' it states that only XXXX is going to be auto debited. I asked for a 100 % straight answer and stated that the website states two different things and I have now yet to get an answer back. I have saved all information showing these variances with AES along with communications and can not imagine what others go through with this company but would love some help and am at the point of where I might need to take this further than I prefer.
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02/13/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am filing this complaint on behalf of my wife. She has spent countless hours trying to resolve this issue since XX/XX/XXXX and works at a facility during the day that doesn't allow her to make or receive calls to even attempt to resolve this. If a consent form is needed, I'm happy to provide.
In XX/XX/XXXX, my wife 's remaining balance of her federal student loan was forgiven and XXXX out through the PSLF waiver program. Her loan balance at the time of forgiveness was about {$25000.00}. The paperwork that she received from FedLoan Servicing in XX/XX/XXXX showed that about {$100000.00} was forgiven but when she received her overpayment refund check in XX/XX/XXXX, she was only provided about {$18000.00}. We were expecting about {$75000.00} ( the total amount forgiven minus the remaining balance ). Additional paperwork provided by FedLoan Servicing indicates that the 120th qualifying payment was received in XX/XX/XXXX and that we had made about 30 qualifying payments since then ( overpayments ), which, when going through the receipts, adds up to about {$75000.00}. When we followed-up with the Department of Education , they redirected us to OSLA ( her loan holder prior to it transferring to FedLoan Servicing for the PSLF waiver ) and they stated that only the standard principal and interest payments since XX/XX/XXXX qualified as overpayments and that any payments above that amount did not qualify ( in some months, we made payments substantially more than the standard amount in order to try to pay it off ASAP -- foregoing investing in our retirement, kid 's XXXX education plans or any much needed home repair and medical expenses ). That is in conflict with statements on the Student Aid website that state the following : -studentaid.gov : the amount forgiven will be the principal and interest that was due after you made your 120th qualifying payment. and Any payments made over 120 will be automatically refunded as long as those extra payments occurred after consolidation. '' XXXX XXXX XXXX - XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX ) states : ( d ) Forgiveness Amount. The Secretary forgives the **principal and accrued interest that remains on all eligible loans** for which loan forgiveness is requested by the borrower. The Secretary forgives this amount **after the borrower makes the 120 monthly qualifying payments** under paragraph ( c ) of this section.
There should be no distinction in the type of overpayment made since the XXXX qualifying payment, only that " any payments made '' or any " principal and accrued interest that remains. '' We are now in limbo. We have a complaint that has been filed since early XX/XX/XXXX that was filed immediately after the wrong refund check amount was received. We have made several phone calls with the Department of Education and various loan servicers ( FedLoan and OSLA ) and receive conflicting information, including that once forgiveness is provided and the refund check submitted, that there is nothing that can be done -- especially given that FedLoan Servicing stopped handling as of XX/XX/XXXX. We have not cashed the {$18000.00} check and will hold until this is resolved.
Note : my wife 's loan was not transferred to XXXX and FedLoan conveniently held the overpayment refund check until just before the mid XXXX contract termination ( remember, our forgiveness occurred in XXXX and it took FedLoan 5 months to process the overpayment refund! ).
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03/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am working on PSLF through Fedloan Servicing.
I submitted my verification paperwork and received an email from them on XX/XX/2021 stating paperwork had been received and was under review.
On XX/XX/2021, I was told my employment did not qualify me because I work XXXX hours per week. Per Fedloan Servicing, their policy is that full time work is considered XXXX hours or more. However, my employer views anything under XXXX hours as part time and on the form, marked my employment as part time, leading to my rejected application.
I called Fedloan to ask about the issue and a representative ( do not recall the name of the person ) who said that I can submit the paperwork myself. She mentioned that this happens all the time and to fix the problem, you simply self-certify your employment. I did this and the agent walked me through the application and I submitted again. It was received by Fedloan on XX/XX/2021.
3 months later, XX/XX/2021, my paperwork was rejected. This time, it was rejected on the grounds of a box not being correctly checked ( stating that I am still employed with the company ), though when I called a representative, they reviewed my application and noted that it actually was checked. They said that this would be escalated and reviewed and I would hear back in 7 days. It has been 1 month and I have no word back.
I owe quite a bit of money and have made employment decisions based on information I was provided by Fedloan ( mainly, that my employment actually is qualifying ). I could have sought and taken other jobs this entire time ( i.e. could have gotten another job that would make me qualify for PSLF ) but the process has been dragged out, strung along, and I have received conflicting information that has very important financal consequences associated with it.
I took my current job after reviewing the PSLF qualification website which states " For PSLF, youre generally considered to work full-time if you meet your employers definition of full-time or work at least XXXX hours per week, whichever is greater. '' ( https : //studentaid.gov/manage-loans/forgiveness-cancellation/public-service # full-time-employment ). The important word here is " or '', as well as the phrase " whichever is greater ''. The " or '' implies either situation can be true, but then the phrase " whichever is greater '' is unclear. Per my reading of " whichever is greater '', I see that as Fedloan will err on the side of the individual for qualification purposes. If this is incorrect, then the wording needs to be updated and clarified, otherwise what is the purpose of the word " or '' and the use of multiple scenarios for possible qualification? The phrase " whichever is greater '' is generally confusing and can lead to major implications given lack of clarity. If the intention was not for an either/or situation, then this should be more clearly stated. I feel that because my employment and decision in the job market has hinged on this singular phrase, my employment should be honored, even if this was not their intention, due to the lack of clarity.
I have been misled by Fedloan along the way by multiple representatives and am worried about my finances to the extent that I have stress and anxiety daily with the unknown of my situation. I also worry that even if something is resolved now that I will have to fight this battle every year. I appreciate any help that can be provided. Thank you.
|
06/18/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I am a XXXX. I earned my XXXX at the College XXXX. While there I applied for and received a XXXX Grant of {$4000.00} from FedLoan Servicing that requires me to submit proof of my employment for 4 years.
On XXXX XXXX, 2015 my XXXX Grant was converted to private loans through what can, at best, be attributed to gross negligence on the part of FedLoan Servicing. I have, and continue to meet, the criteria required by the XXXX Grant.The attached list of my interactions with FedLoan Servicing, which can be corroborated by their own records, reveals egregious lies and red tape that prove that this company has only succeeded in bringing financial hardship to the XXXX that the XXXX Grant was designed to help.
I have exhausted all appeals granted to me by FedLoan Servicing. While in the appeals process I faced financial difficulties due to the private loan 's impact on my credit score. Since the appeals process does not have a time limit ( it took them over 120 days to respond ) I will be subject to loan repayments with interest in XXXX. The XXXX was unable to provide me with a lawyer that could work with the complexities of this situation and I am unable to afford a private lawyer. I contacted the U.S. Department of Education Federal Student Aid Ombudsman Group who called FedLoan Servicing six times on my behalf before reaching anyone. They were able to expedite a response, but not influence the decision in anyway.
I find myself in a desperate and uncertain financial situation.
XXXX Sent in annual XXXX Grant certification papers XXXX Initial paperwork received XXXX Paperwork processed XXXX Received letter that cert was not approved.
XXXX Called FedLoan Servicing and spoke to # XXXX ( employee ID # ) about status of Grant . Was told to fill out online form. Filled out online form.
XXXX Called and spoke to # XXXX and was told I needed to fill out online form again. Asked person to verbally walk me through the process and confirm my submission.
XXXX Mailed 2nd set of XXXX Grant certification papers.
XXXX XXXX Grants converted into loans XXXX Called about status of XXXX Grant paperwork and was told about loan conversion XXXX FedLoan received my 2nd set of certification paperwork and approved them.
XXXX Called and spoke with someone who said loans are never converted back to grants. Then spoke with a manager # XXXX who submitted an appeal to be reviewed on my behalf. Was told it takes about 30 days for a decision XXXX # XXXX is emailing me a copy of my initial grant certification paperwork.
XXXX Called back to confirm that I would be receiving a copy of paperwork via email. I spoke with a woman who said that # XXXX had put it in the system as letter. She again said that " yes '' it can be sent to me and made a note in the system to have it emailed.
XXXX Called and spoke to # XXXX about where my email was. Said they ca n't send me a copy of my initial grant certification paperwork because it contains my SS #. I would have to physically go to their office to get it.
XXXX Emailed Federal Student Aid Ombudsman Group concerning XXXX Grant conversion XXXX Received call from Ombudman XXXX requesting more information about my grant conversion XXXX Received both a hard copy and digital copy of my initial XXXX Grant paperwork.
XXXX Spoke with Ombudsman, said she has called FedLoan 5 times and has been unable to reach anyone and they can not leave information on her voicemail if they call back
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03/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I began making payments towards Public Service Loan Forgiveness ( PSLF ) under a qualifying payment plan in XXXX. I have applied three times for student loan forgiveness with my current loan provider, Federal Loan Servicing. I initially applied for PSLF on XX/XX/XXXX, and was wrongfully denied on XX/XX/XXXX due to four payments I made in XXXX not being applied towards my forgiveness application ( XXXX XXXX ). My XX/XX/XXXX payment was also not taken into account for my application for a total of 5 payments. Federal Loan Servicing states this was due to my loans transferring from XXXX XXXX. However, at the time of being denied forgiveness, my online account read " We're working with your prior servicers to gather information to properly assess your payment history. '' This confirms I was denied forgiveness when payments were still being reviewed. To this date, there has been no follow-up from Federal Loan Servicing on my payment history with XXXX XXXX.
I then applied for Temporary Expanded Public Loan Forgiveness ( TEPSLF ) on XX/XX/XXXX, which is a program you can apply for if your PSLF was denied. I also waited four months until the Federal Loan Servicing online system updated to reflect that I had made the 120 payments. In the meantime, I submitted three requests with Federal Loan Servicing for a review of payments ( dates of requests XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) ; two of these requests were denied and the XXXX request is currently pending and can take 90-180 days to complete a review. To this date, Federal Loan Servicing has not communicated with me on the results from any of these reviews and I have had no follow-up on the status of my TEPSLF application. To note, I also have not received any confirmation that I even applied for TEPSLF.
I have since re-applied for PSLF on XX/XX/XXXX and XX/XX/XXXX. My account recently updated incorrectly. It went from 116 eligible payments to 118 eligible payments. It is missing employment verification for four months ( XXXX XXXX XXXX ). On XX/XX/XXXX, I received a letter from Federal Loan Servicing stating my PSLF application was denied. Once again, I am being wrongfully denied with four unaccounted months not being factored into the decision. I am perplexed as to at how I was approved for XXXX and XX/XX/XXXX, and not XX/XX/XXXX - XX/XX/XXXX, when I have been with the same employer since XXXX.
I have spoken with XXXX XXXX XXXX XXXX XXXX ( XXXX ) Office of Consumer Advocacy. in an attempt to resolve this issue. I was informed the reason for all of these issues is due to changes in federal regulations. I want to make note that when I initially applied for forgiveness in XXXX that I was denied in two weeks. However, when it comes to my loans being forgiven the timeframe continues to be pushed into the future furthermore. I reach out to Federal Loan Servicing every other week to follow-up on the status. I have spoken with management on a few occasions with no resolve. At one point, I was told my account would not update until the CARES Act is finalized. This concerns me, as the CARES Act continues to be pushed into the future with a current end date of XX/XX/XXXX, and possible continuation. I continue to remain employed in public service until my loans are forgiven. However, this is preventing me from pursuing XXXX XXXX full time in the XXXX XXXX field. Presently there is a high demand for XXXX XXXX XXXX due to the pandemic.
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03/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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This has to do with PSLF. PLSF is a sham. XXXX XXXX XXXX is not acting in good faith. They incorrectly entered my employment dates twice ( clerical errors ) - once at a small XXXX XXXX and once at more current employer. It took over 18 months to rectify the situation - even to get them to respond to the issue.
When they finally did respond to the issue, they corrected the dates but only counted a a small percentage of the actual qualifying payments. Sometimes citing a few cents difference as to why I would not get credit for that months payment. I have made years of regular payments each month, but because of pennies, it will be years longer until the loans are forgiven, thereby costing me more money in interest.
Also, because of another clerical error on their part, there were a problem with my Income driven repayment plan. Each time there was a problem, I would call and get different information from the employees, often telling me to do different things to rectify the situation. The situation was never rectified. Like predators, they encouraged my to take several forbearances while they worked out the issue. I understand now, that no one was trying to solve the issue, they were merely trying to drag it out while accrued interest.
Regarding the Employment Certification Form, several employees told me that I could wait until my ten years was up and then send in the ECF. I heard this several times. Nevertheless, I still sent it in every single year. But the kicker was, this past year, they did not receive- or rather they said the did not receive it. I did put it in the mail. Regardless they said that next time I should submit the form online so they didn't lose it. It took them 2 months to tell me they didn't receive it and for some reason they put my loan on forbearance while they waited. That means that although I continued to pay my loans during that 2 months, they did not count as qualifying payments because I was on a forced forbearance, thereby extending my qualifying payment again. When I called to complain they told me that I DID need to submit my ECF every year. What is a consumer supposed to do when every time you call you get different information and then even when you pay every month ( on automatic withdrawal ) they put you on forbearance without asking and then don't count those payments.
This is a scam and they are not trying to help public servants. they are trying to scam them. And I am not the worst case. I have heard and red that they are being sued for their treatment of the PSLF program. Last year, out of thousands of people who have applied for forgiveness, only a small, small fraction have actually been forgiven. How terrible of company do you have to be to fleece public servants. And they have designed their system so there is not proof to be had. How can I prove that every time I was on the phone they told me different things? How can I prove that they told me I didn't have to turn in my employment certification each year ( even though I did )? How can I prove that they didn't ask my permission to put me on forbearance ( even though I still paid )?
This is a scam and there is no recourse from the consumer. Shame on them. Shame on the government if they allow this to go on. This is just another way for the ruling class to keep their thumb on the middle class. So XXXX XXXX can have another yacht. Shame on you XXXX XXXX!
XXXX XXXX XXXX XXXXXXXX
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05/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Well over a year ago I requested to be switched to a different repayment plan ( REPAYE ). It took nearly XXXX months. After asking for help from the BBB, a FedLoan Borrower Advocate began case managing my case. Although friendly and courteous, his help has n't really changed anything which may not be his fault either. Through him, I requested further review of my account regarding the amount of lost time spent awaiting the processing of my application to switch to the REPAYE plan. I originally submitted my application the evening of XXXX XXXX and XXXX days had past until misled action on my part reset the entire process. While only desiring to provide my family 's updated AGI ( following completion of taxes XXXX as it was drastically different from the previous year 's ( XXXX XXXX XXXX and lost income due to XXXX XXXX and new job ), this apparently trumped my original application to REPAYE and wiped it all away. There was no warning or guidance during that process that suggested this would occur. I called and spoke to a FedLoan rep thereafter and resubmitted my application for REPAYE and an expedited request was allegedly made. XXXX days later on XXXX XXXX , my XXXX payment reflecting the REPAYE plan was due. Everything I had read regarding the REPAYE application process suggested that the process can take XXXX days. Had it been a week or XXXX longer in either instance, I would n't have said anything. However, given the fact that my wife applied the very same evening and was approved by XXXX , in addition to the exorbitant amount of time that was spent processing my application, this is unacceptable. We are both XXXX and have a young family to care for. On top of the accrued interest, we have lost a great deal of potentially applicable months towards XXXX . While I find it incredibly unfortunate that the accrued interest can not be addressed, I firmly believe that an exception should be made regarding the months that could have counted towards my XXXX . I have never missed a payment, been late, nor did I even opt to pay nothing during the ( " extended '' ) forbearance periods that were inexplicably a part of the REPAYE application processes. All documentation requested of me has been submitted in a timely fashion, and yet my young family and I have been and will continue to be impacted by the amount of time lost awaiting for my REPAYE application XXXX s ) to go through. On XXXX XXXX XXXX , I formally requested an exception be granted regarding the amount of potential PSLF months lost during the time period between XXXX XXXX XXXX and XXXX XXXX , XXXX . I understand that this exception can not be solely granted by FedLoan, and that other agencies must be involved. My family and I hope and pray that all parties involved can efficiently arrive at a decision that could make a significant difference in our lives going forward. To date, I am still waiting and have had to reach out on my own in attempt to get some kind of update. This is beyond absurd. I am sure the issue here is much more systematic than lying just with FedLoan. But frankly, I do n't care. This issue began with FedLoan and will likely end with them, whenever that is. I 'm at a loss. This also does n't exactly invoke confidence for when I am actually ready to have my loans forgiven. XXXX knows what problems will arise then.
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03/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My complaint is against FedLoan Servicing.
In XXXX of XXXX I refinanced most of my loans from FedLoan to XXXX and that this transfer amount shows a total of {$66.00}, XXXX ( at least that is the amount that is showing in my new account ).
I have called Fed Loan every month since this occurred regarding my payments due and direct debits. Each time a representative told me that it would take a couple months for my IBR and to be removed from my account and for the payments to debit appropriately from my account. Every month since XXXX they have requested a direct debit of {$800.00} when my payment due was {$47.00}. On XXXX, when I was still having this same issue, I requested my direct debit to be removed. This person told me it had to be in writing ( none of the previous XXXX people had told me that ) and he said he could do that on XXXX. This has still not been done. No one that I spoke with at Fed Loan could explain to me why there is a discrepancy between what was being requested as a direct debit, what my account said, and what my payment due should be.
So here is the breakdown of issues on my account : My account shows that they are requesting {$800.00}, but then a different amount is deducted that never shows on my account. I have not received any notifications of updated billing information. The huge problem here is that my payment due is only {$47.00}.
My payment since XXXX shows a due amount of {$47.00}, but the following amounts have been deducted instead : XXXX/XXXX/XXXX - {$300.00} ( I am attempting to do a stop payment with my bank ) XXXX/XXXX/XXXX - {$47.00} ( this direct debit was cancelled and I made a manual payment online and I was told that next month the issue would be resolved ) XXXX/XXXX/XXXX - {$250.00} - I was told this payment would be the {$47.00} by the account rep and that I would need to call in again next month to cancel the direct debit again because the issue would n't be resolved in time.
Despite an email and a pdf request, I still show a direct debit on my account.
The last person I spoke with said that Fed Loan my account showed that I had paid more than was required so my account was in an overpaid status. I am not seeing this on my statements and have not approved any overages to go towards future payments.
It shows that as of today I have paid {$45000.00} on my loans, yet XXXX has a loan transfer of {$66.00}, XXXX and I 'm not sure where that discrepancy is especially considering the interest that I paid last year.
I also question how they are accruing interest at Fed loan. When I refinanced with XXXX, I learned that I could have an interest rate of 3 % higher ( if it came to that since I refinanced with a variable rate ) with XXXX and still pay off my loans with only {$50.00} more a month than Fed loan. I do n't understand how my payment for XXXX would be so similar to Fed Loan with a significantly higher interest rate. My payment with XXXX is {$690.00} for a 10 year payoff with my rate at XXXX ... my payment for 10 year payoff with Fed Loan was XXXX. With the highest rate being XXXX.
Last year my IBR based payments show that I paid over {$6000.00} in interest on my loans on only {$1200.00} in principle. This hardly seems legitimate, but the two times that I asked for a payoff statement from Fed Loan it was never provided. When I review my current account I have roughly a XXXX split with 70 % of my payment going to principal.
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08/01/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have both federal student loans and private student loans serviced by AES. Below is an excerpt from an email that I sent to AES on XX/XX/XXXX documenting the difficulty I have had changing the direct debit information on file with them. I attached a new direct debit agreement to the email along with the record of the successful fax transmission showing where I faxed the agreement on XX/XX/XXXX. The response I got back to my email was that my form was forwarded but they would not address my email because it did not contain the required information to be authenticated. So they will process my form ( no further authentication required and at their leisure I assume ) but not address any of my concerns/complaints. I pointed out that my information was on their form and they still refused to address my complaints. Per the outline below : I have done everything possible to try to get my debit information changed and to this day, I still have no idea if the form I sent will be in place for my next payment and if I will receive the rate reduction. If it is not in place, and I do n't receive the rate reduction, it will obviously unnecessarily cost me money. This is n't right. I originally changed the direct debit on XX/XX/XXXX to add additional payments. I received confirmation and a letter stating they would be effective for the XX/XX/XXXX payment. However, no payment came out on XX/XX/XXXX. When I called, I was told that the direct debit changes take at least 20 days to be effective with no apology for the fact that I received a letter stating the exact opposite of what I was being told just an acknowledgement that the letter was inaccurate. I then made payments online. I called on XX/XX/XXXX because I saw that I could change my Graduate Services Loan to pay more and receive a rate reduction. I was put on hold for research and then told that this did not apply to my loans. This person did not even understand me when I said I have two types of loans and two debits come out of my account on the XX/XX/XXXX of each month. No help at all.
I called again on XX/XX/XXXX and spoke to someone once I had located the exact letter for the Keys 2 Repay to point out that I should be eligible for the rate reduction if I switch to Option B. This person actually helped me but told me I had to sign the form and send it back and could do so via fax. I sent the fax on XX/XX/XXXX and received a successful transmission record. Note that the form itself does not even properly address a situation where someone has federal loans and private loans. I included a fax cover sheet and made notes on the form as best as possible for someone to understand what I was trying to accomplish. On XX/XX/XXXXI was told that the form was never received and that I could email it in. I was provided the email address but not told that I needed to include certain information to authenticate myself. On XX/XX/XXXX I sent the email with the direct debit agreement and a copy of the fax record for successful transmission.
XX/XX/XXXX is exactly 20 days before the next direct debit is set to come out of my account and I would appreciate it if the information on the attached form is what is used for this debit. By switching to Option B on the keys 2 repay plan, I should be eligible for a rate reduction on the Graduate Services loans and it would be terrible customer service for it not to be effective on my XX/XX/XXXX direct debit.
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03/30/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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There appears to be conflicting information on your website and my loan servicer 's website and studentaid.gov 's website regarding the CARES Act requirements for loan forbearance and the Public Service Loan Forgiveness program ( PSLF ).
Section 3513 ( c ) of the CARES Act says " the Secretary shall deem each month for which a loan payment was suspended under this section as if the borrower of the loan had made a payment for the purpose of any loan forgiveness program '' Your website ( https : //www.consumerfinance.gov/about-us/blog/what-you-need-to-know-about-student-loans-and-coronavirus-pandemic/ ) says " I am working toward Public Service Loan Forgiveness , what impact can this have on my progress? If you are working toward Public Service Loan Forgiveness ( PSLF ) you need to be aware of a few key items. For your Direct loans, even though your payment is suspended, those months WILL count toward loan forgiveness programs as long as the other the PSLF program requirements are met. Please note that only Direct Loans are eligible for PSLF. All Direct Loans are owned by the federal government. If you have other types of federal loans and are working in public service, you can consolidate most, if not all, of those loans into a Direct Consolidation Loan, which could potentially become eligible for PSLF. Learn more about the PSLF program requirements. '' However, this appears to contradict these sources, which were checked today ( XX/XX/2020. ) : However, my loan servicer 's website ( https : //myfedloan.org/borrowers/covid ) says " Special Considerations for Borrowers Pursuing Public Service Loan Forgiveness or Loan Forgiveness through an Income-Driven Repayment ( IDR ) Plan : The time spent on the emergency administrative forbearance will not count toward your required payment count. If your income has changed as a result of COVID-19 you may be eligible for a new lower IDR plan repayment amount. Find out if you qualify for a lower payment at StudentAid.gov/idr. '' Student Aid 's website ( https : //studentaid.gov/announcements-events/coronavirus ) says I'm making payments and hoping to qualify for Public Service Loan Forgiveness ( PSLF ) , but I can't work right now due to coronavirus. If I miss a payment, can I still qualify for PSLF? If you dont make a payment for a month, or enter a deferment or forbearance because you can not afford your payment, that month will not count toward PSLF. However, qualifying payments do not need to be consecutive, so you will not lose credit for payments that youve already made. As a reminder, all borrowers seeking PSLF should enter an income-driven repayment plan, which bases monthly payments on income instead of on loan debt. If you believe that your work will be impacted for a long period of time, you can recertify for your repayment plan early, to take into consideration your drop in income. Of course, PSLF also requires you to be working full-time for a qualifying employer to receive credit toward PSLF for a month. If your employer does not consider you to be working full-time during this period, then this month or these months will not count toward PSLF even if you make a payment. However, paid sick leave or other leave time may be counted by your employer as hours worked for the purposes of PSLF. To learn more about PSLF, visit StudentAid.gov/publicservice. To learn more about income-driven repayment, visit StudentAid.gov/idr.
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09/21/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I obtained school loans in XXXX. When I left school, I understood that I would be responsible for paying back my student loans 6 months after I left school. I never received, either through mail, email or phone call, information on the company that would administer my school loans. Frankly, I forgot about them. Until XX/XX/XXXX when I received a letter from a creditor ( XXXX ) stating that they were closing my credit account due to serious delinquencies reported on my credit report. I thought that it was a mistake and immediately pulled a free credit report online. There was a 6 month delinquency reported by Fedloan Servicing, along with a phone number. I called the number and after giving my information to the customer service rep, was informed that this was a student loan account and payments were 6 months in arrears. I immediately made a payment of {$1000.00} to bring the account up to date. I also went through the contact information that the company had on file for me and it was incorrect. They had an old email address and the wrong telephone number for me. I asked why I had never received information by mail from them and was told that someone logged into an online account and set up electronic billing. I informed them that was NOT me. I asked that the online billing be terminated, I wanted a paper bill, and I requested documentation laying out the terms of the loans. I also asked to speak with a manager to discuss the situation, as I was never contacted about this loan from the company directly. I never received anything in the mail and I did NOT create the online account. I was told that I had to submit a dispute form and could not speak to a manager. I have since submitted 2 dispute forms. FedLoan refuses to correct my credit report. This still have not sent me information on this loan - loan terms, late payment information, account information. I have not received information that my online account has not been closed, even though I have requested this by phone and twice by mail. I NEVER logged into FedLoan 's website and if they have a record that someone did, it was not me. Which means that someone logged into that account and set up paperless billing on my behalf.
Prior to this incident, I had EXCELLENT credit. I never paid a late payment. I paid all of my accounts on time or early. I am financially stable and am able to make the payments on my student loans so I was not trying to ignore this. My credit has been destroyed and I have no recourse against this company. As a consumer, I have a right to be informed when a company is going to destroy my credit. I have a right to receive loan terms and bank information. And I have a right to have any online account that is in my name removed. Repeated requests to FedLoan have gone ignored.
I am not a deadbeat and I always pay my bills. Had I known about this account it would have never been late. If FedLoan could not reach me by email or phone, why did n't they send me a letter or paper statement? If I had not received a letter from XXXX, I would still be ignorant regarding this account.
I want to note that I made a {$1000.00} payment to this account over the phone, with absolutely no information about who they are or what I owed. I was panicked for 6 weeks until I received a paper statement for the next payment that I had been scammed. I deserved better information prior to having to make that payment.
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11/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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FedLoan Servicing is still not following my loan payment instructions, even after two previous CFPB complaints and sending them an instruction letter as recommended by the CFPB ( Sample Letter To Your Loan Servicer ). In FedLoan Servicing 's response to my last CFPB complaint, FedLoan Servicing said I should not include their billing stub with payments that have specific loan targeting instructions in order to have those instructions followed. This sounded fishy to me and it turns out it was in fact false. I did not include a billing stub with my last few payments and my payments are still NOT being processed according to my instructions, which is causing extra interest to accrue on my loans that would not otherwise be accruing if my instructions were being followed. Some, but not all, examples are : 1. An additional {$200.00} principal payment FedLoan Servicing processed on XX/XX/XXXX should have been applied only to the principal of the loan disbursed on XX/XX/XXXX with an interest rate of 4.66 %, but it was instead applied to the principal AND INTEREST of all the loans. Only {$24.00} principal was applied to the noted loan. I did not include a billing paymnet slip with this payment as instructed by FedLoan Servicing. I have included the XX/XX/XXXX bill along with the payment instructions for both payments I made in XXXX. I have also included the payment history details for both these XXXX payments ( XX/XX/XXXX & XX/XX/XXXX ) showing how FedLoan Servicing incorrectly applied these payments.
2. A payment of {$360.00} FedLoan Servicing processed on XX/XX/XXXX should have had around {$120.00} in additional principal applied to the loan disbursed on XX/XX/XXXX with an interest rate of 4.66 %, but that loan only had {$45.00} applied to the principal for that loan and payment. I did not include a billing payment slip with this payment as instructed by FedLoan Servicing. I have included the XX/XX/XXXX bill along with the payment instructions for the payment I made in XXXX. I have also included the payment history details for the XXXX payment ( XX/XX/XXXX ) showing how FedLoan Servicing incorrectly applied this payment.
3. A payment of {$360.00} FedLoan Servicing processed on XX/XX/XXXX should have had around {$120.00} in additional principal applied to the loan disbursed on XX/XX/XXXX with an interest rate of 4.66 %, but that loan only had {$39.00} applied to the principal for that loan and payment. I did not include a billing payment slip with this payment as instructed by FedLoan Servicing. I have included the XX/XX/XXXX bill along with the payment instructions for the payment I made in XXXX. I have also included the payment history details for the XXXX payment ( XX/XX/XXXX ) showing how FedLoan Servicing incorrectly applied this payment.
4. A payment of {$360.00} FedLoan Servicing processed on XX/XX/XXXX should have had around {$120.00} in additional principal applied to the loan disbursed on XX/XX/XXXX with an interest rate of 4.66 %, but that loan only had {$42.00} applied to the principal for that loan and payment. I did not include a billing payment slip with this payment as instructed by FedLoan Servicing. I have included the XX/XX/XXXX bill along with the payment instructions for the payment I made in XXXX. I have also included the payment history details for the XXXX payment ( XX/XX/XXXX ) showing how FedLoan Servicing incorrectly applied this payment.
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08/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX XXXX I submitted my Income Driven Repayment Certification form to my loan servicer, XXXX XXXX. When calculating my monthly payment, XXXX XXXX failed to take into account my husband 's loan burden despite correctly completing all of forms. I was billed for {$1000.00}. I placed my first phone call to XXXX on XXXX/XXXX/XXXX to report the miscalculation. During that phone call, the representative confirmed there was a miscalculation and placed an expedited request to fix the mistake, stating that it would be finished within 24-48 hours. After waiting 7 days, my request had still not been processed, so I called XXXX XXXX again on XXXX/XXXX/XXXX and another formal request was submitted to expedite the review, which I was again told would take 24-48 hours. I was told that on Monday 's there is no one available to process such requests since everyone is too busy answering phone calls. I called XXXX XXXX again on XXXX/XXXX/XXXX to check on the status of my request for them to fix their mistake, I was told by employee ID XXXX that the request was still being processed and despite the numerous previous 24-48 hour guarantees I have received from XXXX, he was guaranteeing my issue to be resolved within 72 business hours ( five and a half days ). During that phone call, I was also informed that the bills are processed on XXXX/XXXX/XXXX despite mine being scheduled for direct debit on XXXX/XXXX/XXXX, so in essence I was told that I would be billed for the incorrect amount. During that phone call, the representative submitted a request to the Treasury Auditing department to review the payment and remove it/replace it for the correct amount. I was told this process would take 3 weeks, however my payment was due in 11 days. After waiting 68 business hours, I called on XXXX/XXXX/XXXX to check on the status of my request. I was told by employee XXXX that the request was still in the queue and had yet to be reviewed by anyone, I was told that I should wait and call back in another 48 hours, which was unacceptable to me. I asked to be transferred to a supervisor. I was transferred to employee XXXX who also confirmed that I had to continue to wait and at this time my only options for this months payment were to A ) make the payment that was incorrect and of no benefit to me since I am in PSLF, B ) file a forbearance for the month which would capitalize my interest and negatively effect my credit, or C ) miss the payment or pay it late which would cause me to loose my interest rate reduction for on time payments. I clarified that all of these options were negatively effecting me despite the understanding that this was their mistake. I was then transferred to another supervisor, employee XXXX who reviewed my chart, confirmed that they made a mistake and was able to reprocess my forms. Employee XXXX recalculated my payment for the correct amount of {$640.00}, which would not be billed until next month, XXXX/XXXX/XXXX. For this month 's payment due on XXXX/XXXX/XXXX, I was instructed to pay the new amount of {$640.00} even though I am still being billed for {$1000.00}. Employee XXXX told me that the review of this months payment would take 60 days to complete and in that time period, it would appear to their computer system that I had made an incorrect/late payment until they fixed it in 60 days and I would continue to get notifications that I had made an insufficient payment.
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02/06/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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On XX/XX/XXXX, I graduated from the University XXXX XXXX XXXX XXXX XXXX. I was enrolled full-time at the University XXXX XXXX for all six semesters of my attendance. Thus, on XX/XX/XXXX, my In-School Deferment Period ended.
However, XXXX XXXX, negligently and inaccurately calculated my graduation date as XX/XX/XXXX, with my In-School Deferment period ending XX/XX/XXXX. I discovered this inaccuracy after XXXX XXXX falsely reported to the consumer reporting agencies that I was late in making my payments. I have suffered damages as a result of XXXX XXXX 's inaccurate reporting.
After several attempts to speak with someone at XXXX XXXX, I finally spoke with XXXX ( Employee ID XXXX ) on XX/XX/XXXX at XXXX XXXX Mountain Time. I informed him of XXXX XXXX 's inaccurate reporting. He represented that XXXX XXXX records clearly show that I was in fact enrolled in XXXX school through XX/XX/XXXX. XXXX assured me that XXXX XXXX 's mistake would be fixed within 7-10 days. He also assured me that XXXX XXXX would update this information with the consumer reporting agencies and remove the incorrect information from my credit report. He represented this would be complete by XX/XX/XXXX.
On XX/XX/XXXX, I checked my credit report, to ensure that XXXX XXXX was abiding by their duty to correct and update account information, as required under 15 U.S.C. 1681s-2 ( 2 ). Instead, my credit report reflects that XXXX XXXX has continued to provide inaccurate information regarding my student loan repayment status. Again, XXXX XXXX has inaccurately reported that in XX/XX/XXXX I was 90 days late in paying my student loans. This is factually impossible as my student loan payments were to begin in XX/XX/XXXX.
The same day, I called XXXX XXXX at XXXX XXXX. Mountain Time. I first spoke with XXXX ( Employee ID XXXX ) who transferred me to someone to help me file a credit dispute. Then I spoke with XXXX ( Employee ID XXXX ). XXXX, informed me that XXXX provided me incorrect information about my account status, that XXXX XXXX did not make a mistake, and that you were not going to update anything. XXXX, inaccurately stated that I was enrolled less than half-time in the Spring of XX/XX/XXXX. Therefore, XXXX XXXX inaccurately calculated my In-School Deferment period to end XX/XX/XXXX. I explained to XXXX that her information was inaccurate as I was never enrolled less than full-time. She told me that there was nothing XXXX XXXX were going to do about this.
I dispute XXXX XXXX 's allegation that I was enrolled less than half-time during the Spring of XX/XX/XXXX. Rather, I was a full-time XXXX student who received 14 credits during that semester. I have provided XXXX XXXX with verification of my full-time status during the Spring of XX/XX/XXXX.
XXXX XXXX has provided incorrect information to consumer reporting agencies. They have done so for five months now. The University of XXXX has not provided inaccurate information to the National Student Loan Database. Rather, they accurately reported that I was enrolled in 14 University of XXXX XXXX XXXX XXXX credits and one University of XXXX XXXX credit. XXXX XXXX has not diligently reviewed the information provided to that database about my student enrollment status. Because of their failure to diligently review the information that is available to you, I have suffered damages by their inaccurate reporting to the credit agencies.
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01/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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On XX/XX/XXXX, I signed up for the Income-Driven Repayment plan with XXXX XXXX XXXX ( XXXX ), located in XXXX, PA. The IDR was accepted and my monthly payment was set at {$0.00}. I was enrolled in paperless notifications and provided only my primary contact phone number. This phone number was important : I had a {$0.00} dollar payment ( no monthly payment ), was enrolled in paperless notifications that I figured would get lost in spam, and wasn't familiar with XXXX 's website. If there were any issues, I was told that I would be called.
In early XX/XX/XXXX, my credit score dropped dramatically. I knew this because I was in the process of securing a line of credit and checked my score regularly. I noticed that XXXX had reported all of my student loans were 90 days past due. Impossible, I thought. How could I have a late {$0.00} payment? Why haven't I heard from XXXX? Why didn't it show up as late, 30 days late, or 60 days late -- just 90 days late.
After calling XXXX, they explained that I had not resubmitted my IDR for XXXX. I was told I was never contacted because the contact information on my XXXX account was incorrect. The primary phone number listed was a number I didn't recognize. My actual phone number was listed as the secondary. I was told that they do not call secondary phone numbers, in my case. XXXX updated the info and helped me bring my account current. To fix the issue, I was placed in temporary forbearance ; I resubmitted the IDR form ; and I was later approved for {$0.00} dollar repayment, once again. To address the credit reporting issue, I was provided a Credit Dispute form to submit. The XXXX customer service representative explained that I should explain the error with the contact information. I submitted the dispute form about two weeks before XXXX, XXXX.
On XX/XX/XXXX, I contacted XXXX to hear get an update on the dispute. It was deemed invalid. My credit score had dropped over 100 points because all of my loans were, for one month, reported as 90 days past due. I asked to appeal. They said the only way my dispute would ever be considered if I was in school at the time of the late payment ( a late {$0.00} payment, in my case ) or if the IDR would have been received by XXXX, but not yet processed. This directly contradicted the advice I got from the previous XXXX rep. The rep escalated the issue. The escalation rep stated to me that the reason the primary contact information was incorrect was because it was automatically loaded into their system from the Federal Student Aid system. Continuing, the rep explained that I had submitted my actual phone number to XXXX in XX/XX/XXXX via the Income-Driven Repayment plan form. Despite having this number, submitted in the most precise context of the previous year 's IDR form, I was never notified via the contact information I provided to XXXX, resulting in the subsequent late " {$0.00} '' payment.
Thus, XXXX never notified me using the contact information I actually provided them. I was never actually provided real notice of the form needing to be submitted or the late {$0.00} payment. As such, less my appropriate reliance on XXXX 's presumed promise to contact me using the contact information I actually provided, there was nothing I could have done to prevent this situation. Yet, my credit score is wrecked and will take years to repair, all over a late {$0.00} dollar repayment.
|
05/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
|
FedLoan Servicin g ( https : //myfedloan.org ) has denied my loan forgiveness 3 times, and has alluded they will not forgive my loan at all, due to an alleged administrative loophole. It should first be mentioned that the Utah Higher Education Assistance Authority ( UHEAA ) h as already forgiven my student loan through them. It can therefore be assumed I meet all qualifications necessary to receive XXXX loan forgiveness. It can also be mentioned that the application se nt to UHEAA is th e exact same application initially sent to FedLoan Servicing. This information can be verified by referring to t he National Student Loan Data Syste m ( https : //www.nslds.ed.gov ). The first application was submitted XXXX XXXX , 2017. It w as denied XXXX XXXX , 2017, citing th at there was missing information. Specifically, Section 5 - Chief Administrative Officer 's Section, i t was cited that CAO 's title must be specified. As per suggestion of a FedLoan Servicing representative, I remedied this by having the CAO write his title on the application, and resubmitted the incorrect page to be added to my existing application. The second application was submitted XXXX XXXX , 2017. It was de nied XXXX XXXX , 2017, citi ng the application was missing information, and that I did not qualify under current rules. Specifically, they reported that the XXXX where I XXXX does not qualify as a XXXX XXXX XXXX . A quick search on https : //tcli.ed.gov reveals that XXXX XXXX I 've XXXX at were indeed XXXX XXXX XXXX at least 1 year during my time XXXX at them. In a phone call with a representative, it was explained thatcontrary to previous advicethe entire application must be resubmitted in order to be properly reviewed ; not just a single page to be added to the current application. The third application was submitted XX/XX/XXXX , and was denied XX/XX/XXXX . This denial letter cited exactly the following : " '' '' MISSING INFORMATION : You d id not sign the application in Section 2 on the Borrower 's Signature line. Please sign and return your application if you wish to be considered for this forgiveness program.
MISSING INFORMATION : You did not check a box in Section 2 under " Previous Loan Forgiveness Information '' indicating whether you previously applied or received forgiveness on your loans. '' '' '' Notice that the " Borrower 's Signature Line '' is not in Section 2, but is in fact in Section 4. Also, notice that the check box " indicating whethe r [ I ] pr eviously applied or received forgiveness '' on my loans is also not in Secti on 2, but in Section 3.
While talking with a customer service supervisor, it was explained to me that " an entire application must be filled out per school, '' and that I could, " try submitting my application again, but it will most likely be denied. '' This explanation is completely incorrect according to the application 's own instructions set forth in Section 7, where it states : " '' '' If you need more than one chief administ rative officer 's certification, the additional certifications, containing the information in Sectio n 5, may be provided on a separate piece of paper and submitted with your comp leted form. '' '' '' This is exactly how I submitted my information to FedLoan Servicing, as can be seen in the attached documentation.
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03/22/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
It seems that the XXXX XXXX XXXX. has sent for my new loan servicer, XXXX XXXX to make or include my direct plus loans, ( like a parent plus loan until I consolidated ), for my daughter as a part of my consolidation without my consent or authorization. I have already sent emails to the XXXX XXXX drop box where mail can be sent that any loans taken out ; approved for my daughter should be frozen due to my daughter 's college being under investigation! They sent me a letter via email as also that the loans would be " frozen '' or kept from going into repayment.
Now I see the loans for XXXX College XXXX XXXX XXXX XXXX showing on my credit reports! Due to having a " borrower defense, refund, cancellation form submitted the dept. of " Borrower, Defense, Refund, Cancellation '' DEPT, know action with these loans for any semester, ( XX/XX/XXXX to XX/XX/XXXX ), should be done. I no longer trusted using the XXXX XXXX or XXXX as my loan servicers, due to suspicious behavior by representatives, later, after I begin questioning the financial aid office, ( V.P. of financial aid & director of financial aid ), having up to {$100000.00} or so in approved direct plus loans for my daughter in only one year, when one loan is for two semesters- not ot mention, she also has four scholarships, ( one covering dormitory expenses, somewhat ), workstudy of {$4000.00} total, XXXX , XXXX , & XXXX grants along with XXXX XXXX loans : subsidu & unsubsidy .
When I refused to sign a letter sent via email by the V.P. of financial aid dept, that my daughter lost subsidy as their reason for the direct plus loans being borrowed from & having me, ( which I am not only one dealing with matter as other students ... ), misled in to beliving the initial loans I completed online, weren't going through along with the XXXX ; ( signature done separately ), my daughter was caused to have a balance. This despite receiving a refund check beforehand & having a print out, ( before she was locked out of her financial aid online summary account screens via college website ), of a {$0.00} balance already showing. It wasn't until later that I was advised as I did by CSR from XXXX, XXXX XXXX XXXX, XXXX XXXX reps. & XXXX XXXX reps. to determine the amount the school gets myself instead of allowing the financial aid office.
Last but not least, I was later told that due to the XXXX College 's financial aid office only accepting a partial amount of a {$12000.00} direct plus loan, this caused my daughter to have a balance which led to the school putting her off dormitoery during the XXXX season/holiday despite still accepting the remaining balacne of the loan among others! We not only didn ; t owe, but, we wereaid more than in full. This is why none of these loans should be showing or be allowed to be placed on my credit report based on the regulations of the FSA ; ( Federal Student Aid ), investigation! It seems this will be a case or matter of the Feds against the Feds!
I've already had Ombudsmen Group/FSA escalate this case twice, be assigned an investigate who was oddly & suddenly remived from the case .... It is now under investigation by the FBI in XXXX, PA office. I jusy want them to remove these loans from my credit report. Thank you for your time in reviewing this matter. I believe this to be another, possible, " XXXX University case '', ( which made the news some months ago ).
XXXX XXXX
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07/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I had to have a congressional investigation regarding my student loans several years ago. The primary concern was poor communication regarding payment amounts and the Public Service Loan Forgiveness Program ( PSLF ). I made payments for nearly a year that were not a " Qualifying Payment '', even though that was the whole reason for transferring the loans to Direct Loans in the first place ( and I said so no less that 20 times with the various customer service representatives I spoke with ). Ultimately, I let that go and was given a new payment amount but never given credit for that year of payments. So now I 'm dealing with frustration regarding changing my payment program. The PSLF requires 120 payments, I am about 30 payments in, and I want to change to the new REPAYE plan. I have submitted my application 3 different times and each time it was rejected for ridiculous reasons. The final time it was accepted and I was told I had to do 1 month mandatory forbearance ... ... that means one more month delay in my being able to apply for forgiveness. Although I was frustrated I agreed. ( What choice did I have? ) As of yesterday I had n't heard what amount was due XX/XX/XXXX ( 18 days away ) so I called. The rep said that my application had a box checked that should not have been checked and the application should have been rejected and I would have to resubmit the application again. The error was clear to her. She explained a box was checked stating that I had income in 2015, and one was checked that I did not have income, but my tax return was attached so I clearly had income. I asked if the box could just be unchecked on her end and she said no, that I would have to resubmit and then do yet another month of forbearance. This is so frustrating because a representative had walked me through the form and told me what to check in the first place. I have been out of college for 16 years. I am a teacher and have {$120000.00} of debt, which keeps growing, and I need to be able to make payments every month so I can finally get out from under this mountain ... ..I 'm still 7 years away. I do n't understand why they make it so complicated. I first submitted my renewal paperwork XX/XX/XXXX and here it is XX/XX/XXXX and I still do n't have a resolution or a new payment amount due to small technicalities. Clearly if I submitted the tax return they should defer to the box that was checked stating I had income. I plan to resubmit AGAIN on Thursday when I have access to the technology required to send them the documents ( I do n't have a scanner at home to send the revised document to myself so I have to drive 40 minutes to my office to use that scanner so I can upload the paperwork to them ). That is now the only option outside of snail mail. They no longer accept faxes ( but of course I was never notified of that ) so my initial submission XX/XX/XXXX was never received by anyone ... ..even though that is how I submitted the 3 previous years.
It sure would save time and a whole lot of hassle and delay in payments if the representative could have simply corrected the error on their end with my approval. There are barriers everywhere when dealing with trying to make payments ... ..that 's how the interest grows ... ... I only owed {$6000.00} when I finished with a Masters ... ... .now I owe {$120000.00}, and they continue to make it difficult : (
|
01/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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XX/XX/XXXX Dear Consumer Financial Protection Bureau, I hope you can help. I have been corresponding with the Pennsylvania Higher Education Assistance Agency, aka XXXX, about my eligibility for PSLF. They estimate my eligibility for student loan forgiveness to be much at a much later date than I anticipated. After requesting an itemized list of what they deem eligible payments, I was surprised to find that many of the payments I made ( see the correspondence below and the attached documents for the dates concerned ) are a few dollars short of what they consider to be a full payment. The reason for this is because they had not sent me my revised income based recalculated payment amount. Instead, I had to estimate it using an income based repayment calculator. I definitely would not have made payments falling short of the full amount by a few dollars had I known the correct amount, and I was never notified of any shortfall until now.
As a result, they are not counting many of payments, which fell short of what they claim is a full amount by a few dollars, and in many cases, by less than a dollar, toward PSLF.
I offered to make up the difference, and they refused. Any help you can provide would be greatly appreciated. I also do not recall requesting a forebearance in XX/XX/XXXX, which also affected my eligible payments.
Thanks for your time, XXXX XXXX -- -- -- [ XXXX ] Re : Public Service Loan Forgiveness << Reference ID : XXXX Thank you for contacting XXXX XXXX!
Please keep in mind in order for your payments to count towards Public Service Loan Forgiveness, you must make your full installment amount each much.
When you are approved for a Income Driven repayment plan you receive a copy of the approval which lists your monthly installment amount.
The Forbearance that was applied to your account on XX/XX/XXXX was due to your Income Driven repayment plan being approved.
Please use the " Contact Us '' link through your online account at XXXX to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ).
Sincerely, XXXX XXXX XXXX -- -- -- Hello, I am writing in response to case number XXXX for account number XXXX XXXX XXXX. Thank you for responding to my request for an audit of my eligible payments for PSLF. I see your record of my payments listed on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, an XX/XX/XXXX ( please see the attached document ) are recorded as falling short of being an eligible payment by a few dollars or less. The reason for this is I did not know how much my monthly payment was during those months and I was not aware that I had not paid the full amount until now. As you can tell from the fact that I regularly paid my bill, including during those months, I intended to make the full payment, which is why I fell short of the full payment by a few dollars.
For that reason, can I make a payment to make up the several dollar deficit of those monthly payments so that those monthly payments can then count toward my eligibility for PSLF?
Finally, I do not recall requesting a forebearance in XX/XX/XXXX, and request that you reconsider whether the payment made on XX/XX/XXXX counts toward PSLF eligibility.
Thank you for your time, XXXX XXXX
|
09/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I have a number of loans with XXXX XXXX. I am on an income driven repayment plan and am participating in the Public Service Loan Forgiveness program. I am required to provide income documentation every year. This information was due at the end of XX/XX/XXXX. XXXX requested that I submit this documentation electronically through their website. I tried several times to do this between XXXX andXX/XX/XXXX, but their website was broken and would not interface with the IRS. Therefore, I submitted my documentation via StudentLoans.gov and mailed income documentation on XX/XX/XXXX.
OnXX/XX/XXXX I received an email from XXXX saying my documentation had not been received and my payment had been recalculated to over {$1000.00} per month. My income has not changed and I am unable to make a payment this large each month. I spoke with a XXXX representative onXX/XX/XXXX. She confirmed that my income documentation had been received at this time. She could not tell me when my documentation would be approved and would not allow me to continue making my normal income adjusted payment ( about {$400.00} ). When I said that I could not make the full recalculated payment, this representative said my only option was to go on Forbearance. She indicated that interest would continue to accrue on my loan. She did not bring up interest capitalization.
My user profile on XXXX XXXX website indicates that {$8300.00} in interest capitalized on my loan principle onXX/XX/XXXX. I did not receive notification that this had occurred at the time. I only receive interest notices each month, usually with an amount of about {$500.00}.
I continued receiving bills in excess of {$1000.00} through XX/XX/XXXX. Each month I would call XXXX XXXX to ask about the status of my documentation and when I would be approved for a payment plan. In each case, the representatives could not tell me the status or when it would be approved. Each month they said my only option was to extend forbearance and did not offer any information about interest capitalization.
When I called on XX/XX/XXXX the representative suggested that I not make my next payment ( due XX/XX/XXXX ). I asked if my documentation would be approved by then, but they would not provide an answer.
I finally received notice that my payment plan had been approvedXX/XX/XXXX. I have made two other payments totaling {$910.00} since this date and XXXX has continued to capitalize interest to the principal of my loans. My beginning loan principal ( as of XX/XX/XXXX ) was {$95000.00}. My current loan principal is {$100000.00}.
XXXX failed to provide the communication infrastructure for me to submit my income documentation electronically. After submitting it via postal service before my current payment plan expired, they delayed processing my paperwork for several months. In that time they would not allow me to make affordable payments, or payments that qualified for PSLF. They also failed to provide me with all the information needed to know what was happening to my loans or to make informed decisions. During this time they have also added nearly {$10000.00} to the principal of my loans. I contacted XXXX XXXX again on XX/XX/XXXX asking them to reverse these charges as they are responsible for the delays. The representative said they would review the account, but I have not received any communication from them.
|
09/04/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
Incorrect status on credit report : Payment status reads : Credit Grantor could not locate consumer/consumer now located.
This should not be on my credit report as this was due to an error in their system ; it shows up as negative on my credit report and decreased my score. To me, it sounds as if ; I fled the country and they made multiple attempts to contact me because I wasn't paying my bills. They couldn't locate me, but now they can. A dispute was opened but Fed Loan claimed the information was true and denied my dispute. My credit report also shows : Subscriber reports dispute resolved-consumer disagrees. Completed investigation of FCRA dispute- consumer disagrees. Other reports say customer has now located customer. Again, this looks bad on my report & if I was a lender I would be weary of someone with this on their account. Below is the actions I have taken thus far.
XX/XX/XXXX : Fed Loan Serv has flagged your account as not paying off your balance and can not be located.
XX/XX/XXXX : Began dispute process and emailed Fed Loan : only received an automated response saying they received message.
XX/XX/XXXX : Sent another email only receiving automated response.
XX/XX/XXXX : Sent another email only receiving automated response. It is important to note that this is through their online contact us tool.
XX/XX/XXXX : Contacted company. Multiple people tried to assist me & someone named XXXX became my main point of contact. Unfortunately, she had never heard of this error. I sent her all credit report documentation as requested. She called them " tradelines ''. She was unable to help me and needed to seek clarification from her managers.
XX/XX/XXXX : Voicemail received stating address in their system was invalid and that is what caused the error. She assured me it would be fixed and provided me with her contact info and extension.
Sidebar : I've lived at the address for a year at this point and my address has remained valid on all accounts. Clearly, this was an error on their part.
XX/XX/XXXX : XXXX reporting that investigation was complete and Fed Loan agrees that the reported data is accurate and I could not be located. I called XXXX and the representative told me that XXXX contacted Fed Loan Servicing on XX/XX/XXXX and that was the most up to date data.
My question was : As a consumer how am I protected from a company reporting inaccurate information. They recommended I file a complaint as my only recourse. I also sent another email via Fed Loan contact us web page. I also tried to use the extension provided to me & the representative at fed loan provided me with an extension but no way to enter said extension. So it took multiple calls to the company to just get to the extension and leave a voice mail.
XXXX : Received a voice mail from Fed Loan stating that the information was just not up to date yet. Also, this was the first time I ever received any response to an email I sent them. It stated that they saw I had already reached a representative and they hope she answered all my questions.
XX/XX/XXXX : Still showing inaccurately on my credit report. Jumped through the hoops to call again and leave a voicemail. However, I never received a response. I had mentioned I didn't want to take this further I just wanted my credit report to be accurate. I believe there are laws governing reporting of data.
|
11/09/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
During redetermination of my income based repayment, I mailed in the redetermination form, a copy of my XXXX tax return and a copy of my driver 's license due to a recent name change. I am recently married and called the company to find out what to include, and was told that since we did not file a joint tax return that his return was not required. So, I mailed in my return, the form, and a copy of my ID.
I then received a denial letter that they did not receive my tax return nor my husband 's. I am 100 % certain mine was in the envelope. I called the company to inquire as to where my confidential information may be and did not receive much of a response besides, it was n't included in the envelope - which it was. I was also told that I DO need to send my husband 's tax return ( misinformation ).
Frustrated, and lacking other options, I comply. I print another copy of my XXXX off of my computer and a copy of his XXXX, and I include a short letter. I shove everything in the envelope, confirm everything with my husband - a second set of eyes - and mail the stuffed envelope.
Today, I received a phone call about my written complaint, attempting to console me for the loss of my confidential information. During this call, the woman reviews the paperwork on file and tells me that they did not receive my husband 's tax return. Me, and him, both verified that this was included in the envelope, and Fedloan is requesting that I submit his tax return again ( I have an Income based repayment that does not include his income, regardless, unless we file married filing jointly-which we did not ).
I am frustrated at the carelessness of handling confidential information. I was told on the phone today that they strictly shred documents after scanning, so, there are one of two scenarios.
1 ) This company is scanning documents and experiencing technical issues - which should require employees to verify that documents are successfully scanned before shredding information 2 ) This company is employing careless employees who are either not properly scanning/reviewing the documents that are being received or they are stealing confidential documents.
I had someone file a tax return in my name two years ago. I currently have a freeze on my credit report. All that someone needs is last year 's AGI, a social, name and address, and identities can be easily stolen.
In a similar -mailed event issue- I somehow set up to receive paperless statements. Included in this must have been a document to re-determine my application several years ago. I never received this document and was unaware that renewal was due. It was n't until I received an email about a {$120.00} bill due that I was aware of what had happened. Because of this, my loan interest was compounded and added to my balance. Despite calling, I was told this is irreversible and that is not fair. I have since changed my settings to receive paper documents.
I have also, in an effort to improve my credit, began making small payments on my loan ( my current payment amount is {$0.00} ). I found out that fedloan does not offer an option to apply a payment as a principal reduction. All online payments are being applied to interest only at this point, which is an extreme handicap to borrowers.
This is an overall poorly managed company with little to no regard for the customers at its mercy.
|
04/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I am currently repaying under the income driven repayment plan. My repayment is under the Income Based Repayment ( IBR ) and I am seeking the Public Service Loan Forgiveness as I currently work for a qualifying XXXX. My loan servicer is FedLoan. My IBR requires me to certify my income yearly using my adjusted gross income ( AGI ) from my federal tax return. This year ( XXXX ) I was shocked to discover that my monthly payment jumped from {$140.00} per month in XX/XX/XXXX to {$1000.00} in XX/XX/XXXX. It is not even the XXXX XXXX, which I assumed I would have until at least that date to certify my income since that is the date taxes are due. Well I was wrong. My current IBR is still valid until XX/XX/XXXX, however there is some requirement that is hidden in some fine print somewhere that requires me to certify my income 90 days before my current IBR expired. As a result, all of my qualifying payments made toward my public service loan forgiveness have been wiped out, {$5000.00} of accrued interest that was not being added to my balance due to my IBR plan immediately got added on taking my balance from {$97000.00} to over {$100000.00}, and there is no willingness of FedLoan to reverse any of this in light of the fact that I immediately submitted my income certification and they received the request prior to my payment due date and well prior to the actual expiration of my prior year IBR plan. This is absolutely depressing. All progress I made toward paying my loans on time and working toward the Public Service Loan Forgiveness is gone, my balance is even higher, and there just seems to be no end in sight. There seems to be some reasonableness and common sense that should play into account. If for two years I have certified income low enough to qualify for under {$200.00} per month payments, and at no time in my life have I made enough to ever qualify to pay higher than that, why would FedLoan or any servicer assume that someone could afford a jump in payments of that much. I was told I received XXXX notices regarding the need to certify my income. I looked back and it appears I received XXXX notice giving me until XXXX/XXXX/XXXX to certify my income which came to my parent 's house ( listed as my permanent address since I enrolled in college in XX/XX/XXXX ). I had not even received all of my tax info by then and XXXX is before the date taxes are even due to the IRS. The other option to certify income is through submitting paystubs, which FedLoan uses to calculate my repayment based on my total Gross Pay before taxes, which results in a higher payment that I can not afford. They do not even take into account the Net Pay after taxes which would be a far more representative of my available income to make payments from. Given this was obviously a just a timing mistake on my part, I was able to submit my new income certification prior to the due date of my current payment and well before the expiration of my previous IBR income certification ( which if it is still valid why did my payment jump up before a year had passed since being certified? ), and I have been making on time qualifying payments for the past two years ... Is there no option for me to have the {$5000.00} of accrued interes removed and my qualifying payments toward my public service loan forgiveness reinstated? How many hoops do you want me to jump through??
|
07/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
FED LOAN SERVICING has purposefully reported malicious and incorrect information on my XXXX, XXXX, and XXXX Consumer Report for five federal direct unsub student loans. -- -- -- -- -- -- -- -- They have systematically reported maximum and objectively impossible delinquencies, loan account attributes, and other negative information on my consumer credit reports. Furthermore, I believe this reporting has been done by FED LOAN SERVICING with malicious intents and purposes. The reason I believe this is because they are bitter about not renewing their contract with the Department of Education and losing all that respective business, possibly because of the new consumer forward student loan servicer/borrower agreement required? -- -- -- -- -- -- -- -- When you look at my reports it is very clear what I am referencing, they are maxing out delinquency attribution for each individual loan on my credit reports completely ignoring the fact that what they are reporting is objectively impossible. Because FED LOAN SERVICING is doing this, my newly found employment which will allow me to finally become a good federal student loan borrower, is seriously in jeopardy and at risk.
On top of FED LOAN SERVICING reporting incorrect information on purpose with malicious intent, they are using a dirty XXXX reporting strategy/trick to limit the number of reports from consumers like myself regarding this gross violation of consumer rights.
Explained : Most consumers only use XXXX of the major XXXX ( XXXX, XXXX, XXXX ) to check their report. I initially disputed the incorrect information on my primary platform XXXX, and they removed it accordingly. They also moved forward and maximally damaged my XXXX and XXXX XXXX. Since most consumers only check XXXX XXXX, even if they dispute all 3, they are only going to check their primary consumer platform, FED LOAN SERVICING knows this, and thats why my XXXX report does not contain any information about FED LOAN SERVICING.
To make matters worse, XXXX dont even listen to disputes anymore, and why not, consumers dont have the money or time to do anything about it in a court of law.
I am assuming FED LOAN SERVICING is not held accountable in accordance with FCRA/FDCPA under these past student loans, that is why they think they can get away with this. This is the most disgusting violation of consumer rights I have ever seen. Furthermore, it is unamerican. -- -- -- -- -- -- -- - By unamerican, I mean the following : FED LOAN SERVICING lost their customer contract to a better competitor, so with spiteful and malicious intent they are now leveraging their old borrower contracts through one loophole or another to damage their competitors ( ex. XXXX ) business by reducing the chance that borrowers will have the ability to pay their new servicer back through damaging of the borrowers consumer report. -- -- -- -- -- -- -- -- - There are more things FED LOAN SERVICING is doing to take advantage of uneducated consumers, for example their name, I just found out 6 months ago that they are not government affiliated, but you wouldnt know this by their egregious attempts to exemplify that fact. Id attach explanation of the reports in question, but Im scared they will come after me if they find out who I am. Its not very difficult to see what they are doing by looking at my attached reports. -- -- -- -- ---
|
11/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I have student loans totaling slightly over {$28000.00} through XXXX XXXX. I am currently a graduate student employed full time at a major research institution in California. For two years, I paid my student loans fully and dutifully. I was working two jobs and making less than {$11000.00} a year, but still paying {$300.00} a month towards this loan. I treated it as my most important bill.
Once I was officially enrolled in graduate school ( XX/XX/XXXX ), I reached out to FedLoan servicing to defer my payments. They put my loans into forbearance ( NOT deferment, though I had submitted the required documents at least three times throughout the summer ). I had also updated my school on the XXXX website, and called XXXX XXXX onXX/XX/XXXX to confirm my attendance at XXXX and to ask what documents ( if any ) were required from me. I called again onXX/XX/XXXX to make sure my loans were in deferment. The representative ( XXXX ) told me that they were still in forbearance, and that once they ( i.e. FedLoan servicing ) received notification from XXXX they would go into deferment.
Throughout my entire experience with FedLoan Servicing, I never received a single notification stating that I had any required documents. Additionally, and more troubling, they never sent me an email bill prior to the debit. The debit would happen on the XXXX of each month, and I would receive a confirmation afterwards. I was fine with this untilXX/XX/XXXX. I made an interest payment in early XXXX ( XX/XX/XXXX ) even though my position as a XXXX XXXX XXXX did not require me to pay any amount of the loan then ( while I understood the interest would capitalize ). I made two good faith payments of {$100.00} while the loan was in forbearance (XX/XX/XXXXand XXXX ). I suspended my direct debit inXX/XX/XXXX, with the intention of never paying through Direct Debit again. However, for some reason, without my express written agreement, and outside of any contract that I had with FedLoan Servicing, I was billed ( and worse, debited directly from my checking account ) again, randomly on XX/XX/XXXX for a total of {$300.00}. I did not give FedLoan Servicing any permission to do this. I have been outside of the Direct Debit agreement for months. I had no idea and no warning that this direct debit was going to occur. Additionally, I did not receive a receipt for this debit, so without my due diligence checking the company 's horrendously organized website, I would not have been made aware of the debit. There are many problems with the website, which, conveniently for XXXX XXXX, tends to happen when you try to remove debit information or cancel your direct debit. I have a feeling that these 'glitches ' might have some sort of motivation.
I understand that there is an obligation to pay student loans, and I have been doing whatever I can to accomplish that. HoweverXXXX XXXX XXXX has been unduly trying in my attempts to pay back these loans in a way that helps my debt and is sustainable. Their lack of notifications and communication, especially regarding direct debiting, has caused me much anguish and stress, and I wonder if there is a way to no longer deal with them as a business. I wish my loan balances could be dealt with through a different, more accountable company that respects me as a worker and a student trying to do my best to pay the loan off.
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08/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Since the waiver rules for the XXXX XXXX XXXX XXXX were announced in XX/XX/XXXX, I have been trying unsuccessfully to have my qualifying payment count credited correctly. By rights, I should receive credit for roughly XXXX payments toward forgiveness under TEPSLF rules. Instead, FedLoan Servicing has credited me only XXXX payments as of my latest application for forgiveness in XX/XX/XXXX- which is to say, those payments since consolidating into Direct Loans from FFELP loans.
I have been in repayment on my federal loans since XXXX. They were consolidated in XXXX into an FFELP consolidation loan ( s ). Since then, with the brief exception of a short forbearance in XXXX or XXXX, I have paid the full monthly amount, in full, on time, every month.
Since the PSLF only goes back to XXXX, I am only entitled to credit under the waiver for months I was in repayment on my federal loans and in qualifying employment between then and present. And during that period of time, I have two periods if qualifying employment. I worked for a qualifying non-profit from midXXXX through XXXX, XXXX. And I have been a federal employee with XXXX from XX/XX/XXXX through present.
When the TEPSLF rules were announced, I followed the direction on Dept. of Ed. 's website to reconsolidate my FFELP consolidation loan into a Direct Loan. And when that process was complete, I submitted an application for loan forgiveness, with the supporting documents verifying my qualifying employment, confidently expecting the forgiveness of my outstanding balances ( about $ XXXX ). Instead, in XXXX or XX/XX/XXXX, I received notice from FedLoan Servicing that I had only 1 qualifying payment.
I spent many hours over the next several months trying to contact someone at Dept. of Ed. or FedLoan Servicing who could straighten out the problem. On the rare occasion I got through to a person at FedLoan Servicing- and could make them understand the problem- I was told " be patient '' and that they were waiting for updated payment counts from Dept. of Ed. So I waited patiently. And months went by. So I submitted another application for forgiveness in XXXX. They rejected that application too, upping my qualifying payment count to XXXX. In short, they are refusing to credit any of the payments on FFELP loans before consolidation into the Direct Loans, which is not in accord with the temporary waiver rules for PSLF.
It's now coming up on 10 months - almost a year - since I submitted my application for forgiveness and was entitled to receive it. I have reached out repeatedly since XXXX to FedLoan Servicing, Dept. of Ed., even my congressman. I have sought help from Dept. of Ed. 's ombudsman 's office and received no response. About a month ago, I filed a request for reconsideration of my payment count with Dept. of Ed. As yet, no response. We are shortly coming to the end of XXXX, when the waiver period ends. Right now, instead of the loan forgiveness I should have, I have a Direct Loan that has added 10 years to my repayment schedule and has raised my interest rate over the schedule and interest rate on the FFELP loans I had in the first place. That is, I'm actually worse off right now for having sought PSLF loan forgiveness. The program is clearly not operating as it should - in my case, anyway.
If you can help resolve this for me, I would be very grateful.
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01/29/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My first problem is the fact that the overall amount of my loan on my credit report does not match the information in my account. All three of my credit reports have the the original total of my student loan as {$93000.00}, but my AES account has the total loan amount listed as {$95000.00}. This matters because is looks like I have only paid {$23000.00} since XXXX on my credit report, when I actually have paid {$45000.00} of the principal, and {$30000.00} for interest ( according to my AES account. The total I have paid is {$76000.00}.
I asked AES to audit my account because my current loan plan is XXXX months at {$550.00} and the final payment is scheduled to be made in XXXX. They told me I was on a " level '' plan. If this is the case, I am on a XXXX year payment plan, but XXXX ( the year my loan was switched to AES ), would be XXXX years. I believe AES changed the loan plan in XXXX after the loan reached {$110000.00} and started a new loan term. The reason I think this is because if a loan for XXXX with a 3.8 % interest rate is set at XXXX years, the monthly payment will be {$560.00}. That's very close to what I pay each month, after the direct debit discount is applied.
For some reason, I was consistently unable to take advantage of any income based repayment plans ( with the exception of 6 months ), even though I was living in Michigan until XXXX, and was homeless at times. The only options offered were deferment or forbearance and {$19000.00} was added to the principal of the loan. After that, the balance XXXX to {$110000.00}. It now is less than {$70000.00}. If the loan was recalculated in XXXX, that should have been reflected on my credit report, but it's not.
Even though I am far ahead on my scheduled payments, I am only able to postpone a payment for one month if I have direct debit. Of course, the only way to get a slight reduction in the interest rate is to have direct debit payments set up. Since I have been working two, something three jobs to pay off this loan, I want to make big payments throughout the month. Having one payment on a set day doesn't always workin in my best interest, but I'm not allowed to postpone the payment on the due date and make payments on other days throughout the month. This slows this down and forces me into a payment schedule that accumulates the most interest possible. Why can't I postpone the direct debit on the due date and pay three or four times throughout the month?
AES informed me that there was no amortization table for my loan. When I asked for one, they told me student loans don't have amortization tables because months have different days. This didn't make any sense because other loan service providers have amortization tables.
AES has been dishonest and difficult to deal with over the years. At this point, I'd like my account to be audited by a third party and AES, and the proper information posted on my credit report. The loan was inflated in XXXX and it should have been reported to the credit bureaus. I want this information to be accurate on my credit report. I have worked very hard to pay down my student loan but my credit report looks like I have barely started to pay. I would also like AES to admit that they recalculated loan in XXXX to extend the loan further into the future, instead of offering me an income sensitive repayment plan.
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07/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I am on an IDR plan. XXXX XXXX sent me a message on XX/XX/XXXX through their website portal informing me I needed to recertify. They also sent me a generic message to my email informing me something was sent in my portal on XX/XX/XXXX. Unfortunately I did not check my portal so I never viewed or received my actual message. I thought anything actually important to my finances would have been marked as such due to other emails they sent. I previously only checked my portal on XX/XX/XXXX to retrieve my tax documents to file my income taxes. Before that they emailed me on XX/XX/XXXX and that email subject line actually said " IMPORTANT TAX RETURN DOCUMENT AVAILABLE '' versus the generic message so I knew something important was in my portal and should be checked versus something generic like an updated privacy policy, but I also knew I could wait until I was filing my Taxes to login.
In XX/XX/XXXX I received emails on XX/XX/XXXX and XX/XX/XXXX, which prompted me to inquire why I received 2 message so close when they typically spread out generic emails. I also realized it had been about a year since I previously submitted my income documentation for IBR. I did a password retrieve and logged into my portal on XX/XX/XXXX and saw both the XX/XX/XXXX message and a new message informing me my plan had changed.
I immediately submitted the required documentation to renew my IBR on XX/XX/XXXX. I then called that day after submitting and spoke to a representative. She told me it would take 2 months to process the new request due to my mistake and I would need to do a forbearance if I could not make the new payments that were 6 times higher than my previous IBR payment. I agreed to do a forbearance because I did not want to create additional financial hardship on myself or potentially miss a payment. She also told me to cancel my direct deposit payment, otherwise they may accidently draw the larger payment on my account, even with forbearance. I agreed to that additional safeguard.
They ended up processing my IBR request within a week ( not 2 months ) so it was completed on XX/XX/XXXX, but they will not start it for my XX/XX/XXXX payment. They also capitalized my interest adding {$8100.00} to my balance. I called and asked them if they could undo it all now that my documents were submitted and processed with my previous arrangement allowing me to make my previous or even new IBR payment since 2 weeks of time are still remaining, but they said no.
I believe they should have made the subject line to my email clear with something along the lines of : " IMPORTANT INFORMATION ABOUT YOUR REPAYMENT PLAN '' was sent on XX/XX/XXXX instead of the generic " A new message is waiting for you to view '', and they should also have seen that I did not access the portal or letter for months, so while the letter was sent I never actually opened it or knew of the contents.
They could have texted, sent paper mail, sent an email with a more informative subject line, or any other number of means to make me aware important work needed to be done on my part to prevent financial hardship.
I believe XXXX is putting very minimal effort in order to reduce the likelihood consumers timely renew IDR requests. They should have made a second attempt to contact me allotting some time to timely submit documentation.
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05/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Greetings, XX/XX/XXXX In XX/XX/XXXX, I received a government student loan to be paid to XXXX XXXX College ( XXXX ), also known as XXXX XXXX University. This college is now XXXX University. During my initial admission process, I was informed by the admissions counselor that XXXX ( XXXX ) was in the process of getting accredited. This was in XX/XX/XXXX. A year and a half later, I moved to XXXX, XXXX. I went to XXXX XXXX College, and attempted to transfer my credits. The admissions counselor told me XXXX ( XXXX ) was not in the accreditation handbook ; therefore, he could not transfer my credits. He showed me the handbook and XXXX ( XXXX ) was not in the accreditation handbook. This was the end of my college career. I was crushed. I am currently a XXXX. Had XXXX been in the process of being accredited or in the process of, I would not be a failure. I am now paying {$17000.00} for absolutely nothing. I learned that admissions counselors are not only given commissions for signing up students ; they also have a quota. I feel I was lied to. It would not take a year and a half to get accredited. In XX/XX/XXXX, I learned that XXXX ( XXXX ) is now XXXX College. I have not contacted XXXX College. I learned in XXXX XXXX during my short stint ( XX/XX/XXXX-XX/XX/XXXX ) in XXXX ( XXXX ) that if a contract is signed under false pretenses, amongst other things ( duress, etc. ) this makes the contract null and void. I am now paying an exorbitant amount of money for absolutely nothing. {$17000.00} ( {$140.00} per month ) is a lot for nothing. This is an injustice. If XXXX ( XXXX ) was in fact in the process of getting accredited, and had been, I would be a XXXX XXXX for the last 15 years. I would gladly pay back that loan. If they were in the process, it would have happened within the year and a half. I want justice for the fact that I am paying a five-figure sum for absolutely nothing, based on the promise of an admissions counselor. A promise I feel was under false pretenses. I have no problem paying {$140.00} per month for something tangible ; not what I feel is a waste of a year of hard work and a great GPA. If you check my college attendance, you will see not only a great attendance record ; a student that frequented the Presidents and Deans list for grades. I would like to know if, because of the fact that a contract signed under these premises is null and void ; more so, what can be done in this case. Due to the circumstances, can this loan be forgiven without contacting an attorney? In XX/XX/XXXX, I was given the opportunity to forgive this loan due to being on XXXX ( no longer ). The only requirement : I was told I could never return to college. I chose not to accept those terms due to the fact that I wanted to have that opportunity. Paying this amount monthly, for the next decade for absolutely nothing is a hard pill to swallow. Thank you for your attention to this matter. I am currently in good standing with my monthly payments. Copied and pasted : Is XXXX accredited? But it is not regionally accredited by the XXXX XXXX XXXX XXXX XXXX XXXX, which accredits all state schools in XXXX and most of the state 's private, nonprofit schools. XXXX applied for XXXX accreditation, but WITHDREW its application in XX/XX/XXXX.XX/XX/XXXX Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX * XXXX XXXX , XXXX XXXXXXXX Acct # XXXX
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12/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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Over the years of working with FedLoan Servicing, I have had a number of issues and problems with my account.
At the onset, the consolidation and placement into IBR took 5 months, and I could not start making payments for some of my loans until I was 10 months into my XXXX. This is a major financial problem for me, since I would have to take a forbearance with the payments, and the PSLF payments would have to be made up at the end of the period, with higher payments. Thus, although I should have been eligible for PSLF payments in XX/XX/XXXX, I did not start some of their actual payments until XX/XX/XXXX. With XXXX, my date of forgiveness began to fall backwards from XX/XX/XXXX until XX/XX/XXXX with 4 months of extra payments as an XXXX in XX/XX/XXXX ( $ XXXX * XXXX / 12 months * 4 months = {$10000.00} ) FedLoan Servicing incorrectly processed my work re-certification forms multiple times over the years, and I it would take them months to correct their errors. During these times, I had to take at least 2 months of extra forbearance for them to get the paperwork under order and get me back into IBR. Again, this set me back to pay even more as an XXXX ( $ XXXX XXXX XXXX / 12 months * 2 months = {$5000.00} ).
In XX/XX/XXXX, when I called them to ask about the new Revised Pay As You Earn ( REPAYE ) program, which would have me making XXXX % payments instead of XXXX % ( along with other incentives ), they told me to not take part of the program and instead re-certify for IBR. I did so in XX/XX/XXXX. When I called in XX/XX/XXXX to ask why my payments were so high ( {$600.00} per month ) and that I have had problems paying them, they said I should have signed up for the REPAYE program ( payments of only ~ {$400.00} per month ). This was their error and they apologized for not telling me about it sooner. Since I had already paid {$600.00} for 3 months, this was an excess of {$610.00}.
I submitted the paperwork to enroll in the REPAYE program, though a downside would be another month of forbearance for processing the papers. Additionally, they requested that I make a {$5.00} payment for one month. This would not be a problem for me, and we specifically spoke about how it would be taken out of my account using direct debit, automatically. That amount was not taken out, and I was charged {$5000.00} for the next month 's bill. The person I spoke to at FedLoan Servicing was rude and told me I should have known this, I would have to do another month of forbearance, and she would not listen to my case. I finally spoke to a supervisor who said he would try to put an override on the payments, and try to get my payments corrected so they would count for PSLF. Again, this set me back to pay even more as an XXXX ( $ XXXX XXXX XXXX / 12 months * 2 months = {$5000.00} ).
These errors on behalf of FedLoan Servicing have cost me significantly. I am now at $ XXXX in debt, still at 8-9 % interest. The light at the end of the tunnel ( i.e. the forgiveness date ) keeps getting pushed back.
FedLoan Servicing should count any forbearance on my account as payments for the PSLF to make me eligible to have all of the debt forgiven in XX/XX/XXXX, and that they reimburse me {$610.00} for the payments of IBR instead of REPAYE. Alternatively, they should reimburse me {$20000.00} for the payments I will be making to them in XX/XX/XXXX.
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11/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Hi. I am a XXXX on the XXXX XXXX XXXX XXXX in northern Minnesota. I have worked with tribal communities since I graduated from XXXX XXXX University in 2006. After graduating from college, my mother consolidated my student federal loans for me so I was only making one payment ( thinking she was doing me a favor ) Without realizing, she apparently consolidated my loan into an interest only loan. For the past 10 years, I have only been paying on interest. I have not paid one cent towards the principal and owe the exact amount I did 10 years ago. I began my loan payments with XXXX XXXX but about 5-6 years ago, they were bought out by American Education Services ( AES ). When AES bought my loan out, I noticed that my loan was the same amount it had been since the day I graduated college. I thought that was odd so I called AES. I talked to a gentleman who told me that I was in an interest only loan. He basically told me I could not pay off my loan and that all my payments will only go toward interest. I asked him if I could take out a different loan from the bank to pay off the loan and he told me that was not an option. I asked him if I could switch my repayment plan to get out of the interest only plan and he told me that I can not get out of the current plan I was in. He told me the only way I could pay it off was to pay big amount ( {$5000.00} at a time ). I could not afford to do that and it seemed absurd but continued to pay thinking I was doomed. I even payed double my payment once and they applied it to my next months payment. He told me I was locked into this loan and there was no way out. I felt and still feel defeated and wronged. How can I pay over 10 years ( and would almost have the loan paid off ) and still owe the same amount? I recently talked to some local senators in my area and they told me to get in touch with XXXX ( MN XXXX ). I contacted his office and his secretary got back to me with a couple options. He told me to contact the XXXX ( XXXX ). Last week, I contacted AES and told them I wanted to know exactly what type of loan I was in and wanted to know specifics. They told me once again it was and interest only loan. I told the lady from AES, I wanted to know everything about my loan because I was planning on talking with XXXX soon. As soon as I mentioned XXXX, AES put me on hold. I thought it was odd. When the lady came back, she all of the sudden was saying I could change my loan to a different repayment plan. I had asked to do that years ago and they told me it was not an option. Why all of the sudden was it an option? I have paid between $ XXXX already on a {$20000.00} loan. With this new repayment plan, they told me I could start over fresh and make higher payments to pay off this {$20000.00} loan I have. They are telling me i need to disregard all the money I have paid already. I feel this is completely fraudulent and illegal on so many levels. I am planning on going back to school for Speech Language Pathology but am scared to take more loans out when I am having so much trouble with my current one. Could you please help me? This loan I am in should be illegal and is not ok to be offering to college students.
P.S. I also tried to do the Public Service Forgiveness plan but they told me that my type of loan did not qualify. Although, I still recognizes my loan as a federal loan.
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08/31/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I became a victim of Fraud in XXXX XXXX. During that time, I lived overseas running a my XXXX. I sought to keep my personal credit score high and to get forbearance on all my financial obligations, including my Student Loan, to maintain my fine credit reputation as I had been FORCED into paying back my student loan prematurely due to the fraudulent information provided PHEAA by the recipients of the loan, XXXX XXXX in XXXX XXXX. The loan servicer, AES received regular payments from my checking account since XXXX XXXX ; however due to the FRAUD and the closing of my only US checking account, I was unable to pay my loan and received forbearance. I was calling into AES and was sent correspondence on the conversations ; however I did not get a Balance on the loans until XXXX XXXX, XXXX, reflecting only {$2600.00} in total payments from XXXX until XXXX XXXX. Also, once the Forbearance expired, I did not receive correspondence from AES, thus unaware of defaulted status on the loan.
Upon returning to the US in XXXX to resolve the issues of the Fraud, I began to work in the US and my {$1400.00} Tax Return was garnished for Federal Debt and paid to AES/PHEAA for the XXXX Department of Education. From XXXX XXXX - XXXX the until XXXX XXXX, AES never contacted me because they sold my personal information and parts of my loan to DEBT buyers, taking advantage of the fraud I had been already experiencing since XXXX of XXXX. Once the DEBT Collectors were used by AES to misappropriate the garnishment that should have been wholly applied to the STUDENT LOAN that contained XXXX loans - XXXX from XXXX, XXXX from XXXX, AES gets the loans back then reports to me in XXXX XXXX that the loans defaulted and never explained how or why, then sought to garnish again this time from my EMPLOYER on an incorrect balance that obviously included fees, etc. from for profit businesses contracted by PHEAA. Forced again to accept the balance to get out of default which ruined by creditability, I was to be in re-hab for 6 months, but it was reported for 4 years on my credit reports, that the loans, now split into XXXX, then XXXX, were all of some, still defaulted. I wrote a letter finally to AES in XXXX XXXX requesting what I had been requesting - where did the garnishment get applied?, what is the balance?, why is AES loans reporting 6-8 times when I had one loan payment for a combined XXXX loans?, why did I have to be in rehab for 2 years and where did those payments go? I was ignored and PHEAA/AES and XXXX XXXX combined have worked together against the interest of the Federal government as private contractors to render services to citizens like myself who are entitled to get and receive an education and work to fulfill my financial obligations fairly and be protected in doing so, thus after being ignored by the all three of the Credit Bureaus that chose to still report inaccuracies, I am filing this complaint in addition to the complaint filed with Office of Civil Rights USDE. I thought this matter was resolved in XXXX XXXX when it appears the loan was in good standing, but the balances were incorrect. After XXXX XXXX 's letter to AES, I have been threaten with default again because I am asking for verification of debt. I would like to pay what I owe, but if AES can not prove it, how can they be allowed to collect debt that is illegal?
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12/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
On or around XXXX, my wife ( now ex-wife ) consolidated our XXXX direct federal loans under a spousal consolidation loan. I am a co-signer for the loan, that was last seen with a {$51000.00} balance. For several years, I have been attempting to place the XXXX XXXX XXXX loan into the XXXX XXXX XXXX XXXX XXXX as I have been actively serving in the XXXX XXXX XXXXXXXX since XXXX of XXXX.
About a year ago, I applied in the special waiver window to attempt to get my loans forgiven. 7 months ago FEDLOAN sent me an update that my XXXX form was complete and pending final review ( see the e-mail string below ). This was the last time that anyone from FEDLOAN provided me information or a status on my application. When I logged into my FEDLOAN account last week, all of the information on the spousal consolidation loan was gone.
I sent a message to FEDLOAN customer service yesterday and was sent a reply that I am to contact XXXX ( also see below ). When I contacted XXXX at the number provided, I was told that I do not exist in their ( XXXX 's ) systems. I have met all the requirements to have my loans forgiven through XXXX. It's my hope that the loans were forgiven, but that contacting me about the action fell through the cracks.
Could someone please assist me in figuring out what is going on/status?
-- -Recent Email Excerpts -- - " Thank you for contacting FedLoan Servicing!
In order to discuss the XXXX XXXX XXXX XXXX XXXX XXXX XXXX program, contact our XXXX XXXX XXXX XXXX representatives from XXXX at XXXX.
Please use the " Contact Us '' link through your online account at XXXX to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department XXXX which is open Monday through Friday, XXXX XXXX XXXX XXXX XXXX ( ET ).
Sincerely, XXXX FedLoan Servicing Visit XXXX for state and federal consumer advocacy resources Massachusetts residents : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX MA XXXX | XXXX | XXXX XXXX Original Message...
XXXX XXXX Message : Could you please provide me the XXXX status of my part of an old spousal consolidation loan that should be forgiven under the program* 7 months ago, I got the reply below, but I've not had any follow up messages since. *****Thank you for contacting FedLoan Servicing! ****Your TEPSLF form is complete and is pending final review. Please allow time for this review to be completed due to the amount of extensive research involved with reviewing the qualifying payments and your employment. You will receive written communication once the final review is completed and the final determination for forgiveness has been made. ****Please use the *Contact Us* link through your online account at XXXX to submit inquiries via a secure email form. You may also call us toll*free at XXXX to reach our Customer Service Department, which is open XXXX through XXXX XXXX XXXX XXXX XXXX XXXX XXXX *ET*. ********Sincerely, *** The information transmitted is intended only for the person or entity to whom it is addressed and may contain confidential material. Any use of this information other than by the intended recipient is prohibited. If you receive this message in error, please send a reply e-mail to the sender and delete the material from any and all computers.
XXXX XXXX XXXX XXXX
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03/24/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Public record information inaccurate
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Web |
Servicemember |
XXXX XXXX XXXX American Education Services Complaint Action Required : Background of Complaint : In XXXX I entered into a private student loan with American Education Services out of XXXX , while living in California , for the record the education loan was for my daughter. Per my student loan terms with AES/NCT I repayed the student loan for the minor. Without default, I paid this loan for a duration of 14 years prior to my lay-off and hardship experience during Covid-19 dated XXXXXXXX XXXX XXXX, I was direcly impacted economically and applied for Unemployment therafter. I contacted legal-aid to discuss the commencement of a XXXX XXXX as my funds had been exhausted and I forecasted not being able to have a means of earnings to pay for prior Creditors without being terribly in arrears. I started my Texas XXXX XXXX proceedings XX/XX/XXXX in my county of residence, with my Trustee assigned to me I worked compliantly to provide the lengthy steps and was issued by the XXXX XXXX XXXX Texas - XXXX XXXX a case number. I followed the steps assigned and I continued to make payments as Trustee requested until a formal letter was sent by the Court to all my Creditors including AES/NCT ( American Education Services/National Collegiate Trust ) for which my complaint is set forth to cease and desist. During my bankruptcy case prior to discharge all Creditors were afforded two separate meetings to show up to deny any reason that in this bankruptcy case of hardship the remaining $ XXXX on the loan could not be written off. AES/NCT both of these organizations did not appear in either of the two meetings for Creditors to express concerns for not clearing this hardship debt nor did they reply to the Filing Deadline by XX/XX/XXXX to assert that I was not entitled to receive a discharge and motion that this discharge for the remaining loan be denied. The US Bankruptcy Trustee entered a final order of all debt discharge on XX/XX/XXXX and my case was discharged succesfully. It is now XX/XX/XXXX and I have had AESXXXX issue a lawsuit in the court of XXXX XXXX , PA ( prior county I lived in during XXXX ) and I am appearing in court to defend myself against this predatory behavior. It should be noted that the Predatory actions of this private loan organization are illegal and this complaint should be followed up with this organization Timeline of Events Leading to XXXX XXXXXXXX XXXX Bankruptcy Discharge. 1. XXXX XXXX Loan for school received ( continued payments through ( XX/XX/XXXX ) 2. XX/XX/XXXX Laid off from sole job during Covid-19 hardships and loss of wages commenced this month 3. XX/XX/XXXX Utilized all savings and made payments on all debtors until destitute and proceedings entered for XXXX XXXX XX/XX/XXXX. 4. XXXX XXXX to XX/XX/XXXX XXXX XXXX case was active and open all creditors were mailed by the court and Trustee provided Creditors two separate opportunities to present any extenuating reasons why Debtor should be not have any accounts discharged. XXXX. XX/XX/XXXX XXXX XXXX XXXX Discharge for XXXX XXXX - Case Closed As of XX/XX/XXXX NCT - AES dismissed it's case against me in the XXXX XXXX, PA Civil Court my credit report needs to show that this is no longer a collections account and this matter is legally closed as part of an economic hardship Bankruptcy. Please report as such to all three credit bureaus.
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10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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I have been a XXXX XXXX since XX/XX/XXXX and not once during that time have I ever been able to have my Public Service Loan Forgiveness properly processed. In preparation for the latest round of requests for that, I went onto StudentAid.Gov and found a number of discrepancies that I would like your help with understanding and hopefully correcting.
My student loan ( actual student loans with no consolidation ) story began in XXXX and continued through XXXX while I was in undergrad, graduate school and a year at law school, where I learned that was not the career for me. This loan history, along with helpful notations like paid in full, cancelled, and paid in full by consolidation '' ( as distinct from paid in full ) are noted. I have attached a sheet and while the notes regarding what was paid in full by me privately versus what was paid in full by consolidation match what I actually recall, the subsequent activity and notes in the details about loans that were paid in full getting paid a second time by consolidation are alarming and may explain how I now owe {$140000.00} after borrowing {$94000.00}, of which {$18000.00} was cancelled due to fraud and toward the retirement of which {$23000.00} in payments were made to various servicers retained by the Department of Education.
By their own records, between XX/XX/XXXX and XX/XX/XXXX ( while I was in school ) I consolidated {$20000.00} in subsidized loans and {$28000.00} in unsubsidized loans. I think those are most likely wrong because in XXXX including loans that I took out in XXXX to XXXX I had {$36000.00} in subsidized loans and {$21000.00} in unsubsidized loans and had made payments to the providers. Nevertheless, in XXXX the Department of Education consolidated in Direct Loans ( with in school payment and interest forbearance and a promise of cancellation after 25 years ) {$49000.00} in student loans which we can say was my outstanding balance as of XX/XX/XXXX. At that time, I had secured a fellowship but the funding was pulled so I subsequently went back and took out {$13000.00} in subsidized loans and {$4900.00} in unsubsidized loans. Those were backed by the XXXX and I paid those loans back directly to them through a compromise with a payments of 75 % of the balance.
In XXXX, 7 years after my first consolidation, my loans were reconsolidated and switched to a new servicer, the amounts reconsolidated for the non-subsidized portion were {$7300.00} on XX/XX/XXXX and {$37000.00} on XX/XX/XXXX. The subsidized loans followed that pattern with {$19000.00} consolidated on XX/XX/XXXX and {$26000.00} consolidated on XX/XX/XXXX. Then, in XXXX, another new servicer and another consolidation with the balances growing to {$62000.00} and {$79000.00} under the new servicer.
So, just to recap, {$94000.00} dollars in loans, {$18000.00} of which were cancelled, so a net of {$76000.00} in actual loans with payments of {$23000.00} to the various servicers of the consolidated loans and {$18000.00} paid back directly to the guarantor and somehow I owe more than {$140000.00} and I would like to request documentation of that. What was consolidated in XXXX, what was added on in XXXX and what was added on again in XXXX. Basically, how did the balance double. Why am I not eligible for the 25 year forgiveness and/or the Public Service Loan Forgiveness program ?
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05/12/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I most recently filed a complaint against AES on XX/XX/XXXX. In their response on XX/XX/XXXX, they stated : " Our review of your account found that on XX/XX/XXXX, AES forwarded a request to XXXX to contact you directly to address your concerns regarding the denial of your ID Theft claim. On XX/XX/XXXX, AES forwarded updated information to the consumer reporting agencies to adjust the unfavorable information submitted to the consumer credit reporting for XX/XX/XXXX. The updates were submitted because it was determined you were not notified that your ID Theft claim was denied and normal servicing activities had resumed on the loans in a timely manner. On XX/XX/XXXX, AES received and forwarded your request to appeal the denial of your ID Theft claim to XXXX. AES can not accommodate your request to release you from your responsibility as the cosigner. For any information regarding your ID Theft claim denial or request to appeal the decision, you must contact XXXX directly, at XXXX. Lastly, as the third-party service provider, AES can not reduce or dismiss any portion of the loan debt. In an effort to assist you, AES forwarded your request to reduce the principal balance on the loans to the holder. You will be notified once a decision has been made by the holder. If you have any additional questions or concerns, please contact AES at XXXX. Loan representatives are available Monday through Friday from XXXX XXXX to XXXX XXXX, ET. '' When I called XXXX at the number listed in their response, I am transferred to a voicemail, in which they state that the person at extension XXXX ( **the telephone number called** ) is busy and to leave a message. Despite leaving numerous messages for XXXX regarding the fraud complaint and appeal beginning on XX/XX/XXXX, I have not received a call back.
In addition, AES stated that " Our review of your account found that on XX/XX/XXXX, AES forwarded a request to XXXX to contact you directly to address your concerns regarding the denial of your ID Theft claim. " I filed an Appeal of the Denial of the Fraud Claim with AES on XX/XX/XXXX and they requested in their XX/XX/XXXX response. On XX/XX/XXXX ( more than 30 days after I sent the letter ), I called AES to follow-up on the status the Appeal. I spoke with XXXX # XXXX, and she informed me : ( i ) they received the Appeal on XX/XX/XXXX, ( ii ) there was no notation on the Appeal and it was just sitting in my file, ( ii ) they received it and failed to forward it to a department, ( iv ) there was no matter procedure as to where it should be submitted and ( v ) there are special request codes that are required to be inputted but no special request code was imputed for this appeal and ( vi ) she was going to submit it through the Fraud Department. On XX/XX/XXXX, I received a call from AES. I spoke with XXXX ( employee id XXXX ) and asked her to check to on the status of the Appeal. She told me that my account was notated on XX/XX/XXXX that if I called back to inquire about the Appeal to tell me to call XXXX at XXXX. This was contrary to the response AES posted on the CFPB 's website on XX/XX/XXXX. I also filed a Second Appeal on XX/XX/XXXX.
To this day, I have never received a response regarding either Appeal from AES or XXXX. AES failed to forward my Appeal to XXXX as they said they would do in their XX/XX/XXXX letter.
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08/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
Going through an MBA program and needed to take a break due to health issues. Spoke to a representative in XX/XX/XXXXabout going onto a IDR loan repayment plan. Was told the payments would be around {$150.00} a month. A representative helped me select the ( REPAYE ) option and fill out an application after being told the previous two years no lower monthly paid options are available and I would have to pay over {$500.00} a month even when I just got off of unemployment. Fine. HR verified me the next day and faxed a copy of my application in. I followed up with a copy of my application and proof of income. Fedloan denied my application stating I did not submit proof of income. I uploaded my pay stub and they stated they received it. Nothing happened. Meanwhile, I was told my account was placed on an Administrative forbearance. Kept getting e-mails stating I need to pay over {$500.00}. Called again and the representative stated I was placed on an administrative forbearance and to ignore it. Called again today and this time my account states I owe over {$1000.00}. No forbearance was placed on my account and my IDR still has not been processed. Worst, my account says I am 28 days delinquent. I have never been delinquent on an account in over 10 years. My credit report is all green from on time payments. The representative tells me on the phone that I better make a payment or I will get reported to the credit bureau. That made me angry. I asked to speak to a supervisor. She denied my request and forwarded me instead to another representative who stated I have to pay the {$1000.00} before my REPAYE can be processed. Also, Fedloan keeps telling me I have to pay my immediately yet when I called US Department of Education to ask a question about something unrelated, I was told specifically that its written in the statues that regardless of how much you owe, a student is guaranteed 6 months grace period. I told Fedloan several times and they recognized this and again stated an administrative forbearance is on my account.
It is clear to me that Fedloan Servicing has no plans to honor what is written in statues with the grace period after attending school. They also have been lying to me for the past 4 months stringing me along until I am backed into a corner where I have no choice but pay them instead of paying my rent or car payment which I need to get to work. They are loan sharks. It is also clear they have no intention on processing the REPAYE application that their representative selected and sold to me and even helped me fill out the application.
The representative acknowledged that I am entitled to the grace period because of my student status had me put {$0.00} for payment and {$5.00} maximum payment while the application was being processed.
The representative even apologized to me because my account had accrued {$10000.00} in interest because I could not afford payments since I was paying another private loan that could not be consolidated. She stated I was entitled to lower payments at that time including the period I was unemployed.
I suppose that 's was the whole point to begin with. Have representative promise things they never intended to follow through on and have you accrue addition interest so Fedloan gets more money out of borrowers. Now my credit report is ruined. Thanks Fedloan.
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12/12/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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During the month of XXXX I became unemployed while seeking a deferment, while doing so I was told to submit paperwork pertaining to one of the loans I had with American Education Services. During this period I had to send two separate packets of the same paperwork due to one minor error in dates. A secondary loan was never brought to my attention so I was under the impression that they were both one loan. After the loan was successfully put into deferment I received a phone call 3 months later about a secondary loan that needed to be handled as well. After sending multiple copies of paperwork for the two student loans that I have. One went through and one was denied. During this process we had to constantly call to get an update, they never reached out after one of the loans were approved for a 3 month deferment and the other denied ; my co-signer received calls as outlined below.
XX/XX/XXXX - submitted paperwork for both loans with American Education Services XX/XX/XXXX - received letter that one loan was approved till XX/XX/XXXX and the other denied.
The denial was due to the incorrect paperwork being filed on the one loan and the correct documents would be mailed. They were never received.
XX/XX/XXXX - My co-signer spoke with a rep who informed her that the loan was denied and new paperwork would be needed. She informed the rep that the paperwork that is being sent continues to be the same forms that were previously completed. The rep never offered to email or mail the updated/correct forms.
XX/XX/XXXX A Rep ( XXXX ) from XXXX contacted my co-signer and my co-signer informed her of the issues we were having with trying to get the loan on deferment. XXXX assisted with getting a rep from American Education Services on the phone to get to the bottom of what was going on. The American Education Services rep again confirmed that one of the loans was approved and the other was not. He did offer to email the correct documentation and if completed soon he would expedite the paperwork. XXXX asked if a payment could be made that day and my co-signer informed her a payment of {$75.00} could be made the following day ( XX/XX/XXXX ). XXXX and the American Education Services Rep stated that if a payment could be made it would keep the loan from going into default. My co-signer further informed them both that the updated paperwork would be submitted first thing in the morning of XX/XX/XXXX.
XX/XX/XXXX A call was made to XXXX at XXXX for a payment. XXXX did not answer the call and a voicemail was left. The call was never returned.
XX/XX/XXXX the updated form and all applicable paperwork was faxed at XXXX Reviewed my account with American Education Services and it states that my account was put into default on XX/XX/XXXX. Which is the same day my co-signer was on the phone with both American Education Services and XXXX. I am truly upset as I have gone back and forth the American Education Services on several occasions as it pertains to my loans and now my credit and also my co-signer credit reflects that I have been negligent when I have tried to work with them.
Attached you will find the original paperwork that was filed for both loans. Again, one was approved and the other denied with the same paperwork. You will also find the updated copy with the new form that was emailed and never mailed.
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04/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I graduated with an XXXX from XXXX XXXX U in XXXX in XXXX. XXXX 's student loan officer told our cohort that the loan they recommended meant we would get the Stafford loan rate of 3.9 % as long as we XXXX in a XXXX facility. We were also told after 10 years of paying on the loan the difference would be paid off by the Federal government.
The original loan company acted like a credit card company and if you were late supplying them with an annual certificate they provided, and signed by Human Resources from your school district, proving you were still working at a XXXX they would revoke your Stafford loan percentage and it would go up to 8 %.
They made so many " mistakes '' which I believe were to deliberately make you default so they could charge the higher interest, particularly sending a different verification of work certificate each year and sending it with little time to get it signed, especially if you worked in a large district like XXXX, where it went from having your principal sign it to having human resources sign it.I found it so stressful I FAXED them my certificate so it would be on time and I would have a time stamped copy from my school, XXXX XXXX XXXX XXXX, XXXX, XXXX.
I received a letter a month or so later stating I had never sent in the certificate. I called and said I had FAXed them a copy and sent both a hard and reFAXED the proof with the time stamp on it. They were nasty about it and finally said they would reinstate my Stafford loan rate.
In XX/XX/XXXX I moved to XXXX to XXXX and help care for my XXXX mother. I was XXXX and still teach at a XXXX XXXX school in New Mexico. I received a letter from the loan company, AES, which had bought out the loan about a year earlier. They stated that because I had left the state of the original loan I no longer qualified for the Stafford rate and my loan went up to 7.9 %. I called and said that was not the original agreement. AES stated that because the original loan company had given me a " one time only '' exemption, when I failed to turn in my certificate of proof of working at a XXXX XXXX XXXX, that they would not give me back my Stafford rate. I said that it was the loan company 's fault for misplacing my certificate, that I had proven I had FAXed it in well before the due date. They were having none of it. The loan company I am with now used it as an excuse to not honor the Stafford loan, stating my problem was with the original loan company! I got no where with either company. My loan rate with AES at present is 6.8 %. Never mind writing off the balance of the loan after I had been paying on it for over ten years and have never missed a payment.
XXXX XXXX, I later learned, recommended different loans to different cohorts. People with other loan companies did not have to confirm their place of work and still got the Stafford loan rate.This is one of many reasons I do not council students to go into XXXX. The stress level is high enough without even more paper work and being preyed upon financially, as we are expected to keep our degrees current at great personal expense while earning a salary that does not support a family. You will want original documentation from the original lender and will have to get it from AES as I had a fire and lost a great deal of papework, documentation. Shame on all of you. XXXX XXXX XXXX
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03/28/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I took a XXXX private loan to take pre-requesites prior to earning my XXXX. I needed a way to get through a semester. I expected -- because the paperwork told me so -- it would take me a few years to pay this ( allegedly low interest ) loan if I made all my payments on time. There was XXXX year I asked if I could have a small reduction to interest, so I could see that may have extended it -- except that the next year my payments went HIGHER to make up for it. It has been XXXX YEARS and my balance is {$6000.00}. I have not ONCE missed a payment and I OVERPAY now every month. This should be IMPOSSIBLE.
My interest rate is about 6 % but it is showing I have paid, already, a WHOPPING {$10000.00} in INTEREST ON A LOAN I HAVE NEVER MADE EVEN A LATE PAYMENT ON. I asked for a promissory note copy and they allegedly sent it, but they said it was returned. Now they spam me to update my address ; however, when I log on their site, the address on file is MY ONLY LEGAL MAILING ADDRESS. They are conning people. It should be impossible for me to owe 60 % of my loan balance with a 6 % -ish interest rate after XXXX years on a loan where I miss NO PAYMENTS. They will not give me ANY information. I can provide you with complete records of payment history also. Every month I currently pay ALL the unpaid interest also but my BALANCE DOES NOT BUDGE. They are insufferable to deal with. I tried complaining to the XXXX Attorney General but they said it was the wrong office, so I need help. This is wrong and I am ready to go to every media outlet there is. I have been trying to ask them for disclosures and help for MONTHS. It is important to note I have never EVER missed a payment. Not ONE TIME have I even been late, and this is the XXXX, not some loan shark -- well, except it IS a loan shark and they won't even respond to my emails. I am considering a lawsuit against them via legal aid if you can not help me, but I found information that you are the correct avenue.
I am attaching payment records and if any are missing, let me know and I will add those -- I have been trying to fight this so long, I am losing track, but I can prove everything. However I also have been paying regularly since then and have been OVERPAYING since then and can provide more records if you like -- I just happen to have files saved up until last year ). At this point I have paid so far ahead my balance is {$0.00} each month. Not ONCE did I miss a payment. NOT ONCE! They are so bad at record keeping that they are lying to me about my own address. It baffles me that they tell me my mail was returned at the same address I see on the site when I log on that ALL MY OTHER MAIL SEEMS TO ARRIVE TO WITHOUT INCIDENT. This is disingenuous. They are practicing fraud to take advantage of people like myself.
I am a XXXX XXXX, barely making it and working HARD to earn good credit, pay my bills and qualify for XXXX XXXX XXXX XXXX with my federal loans. But this one has been XXXX years since it was issued, qualifies for NOTHING, and they are taking me for a ride.
I want them investigated. I have paid WAY MORE than $ XXXX plus the interest. They were not truthful in the disclosure, and I want this loan considered paid because it has been. You are my last hope before both legal and media action, but I will first wait to see if you can assist.
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08/07/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/XXXX, my mother passed away suddenly leaving me with a large financial burden, including a mortgage and household costs that I was not solely responsible for in the past. Since her passing, I have had many sleepless nights trying to work out how to pay my school loans and support myself in the most frugal way possible. This is the reason I have been trying to obtain a more manageable monthly payment plan for my loans while I work towards becoming more financially secure.
I have been making monthly payments of {$260.00} on a single loan since XX/XX/XXXX that apparently was not able to be deferred, and I have been struggling to make that payment each month however, have not missed a payment yet. About a month before the rest of my loans were to exit deferment ( unfortunately, I dont have an exact date but it was sometime in XXXX ) I called AES and requested that the three loans be deferred further due to my current financial circumstances. They proceeded to ask a couple of questions about the reasons for the deferment and I explained to them about the dire financial issues I was having and that it would be impossible for me to support myself and make these payments. They informed me that they filled the request for deferment and that I would receive a response in the mail within 30 days.
Approximately 30 days later, or mid-XXXX I received a bill from AES for {$1400.00} due on XX/XX/XXXX. I called AES and they informed me at that time that my deferment was apparently still in the middle of processing. At that point I couldnt do anything more and gave it a week and called back on XX/XX/XXXX. During that call I was told that deferment wasnt an option at all for me so I would have to request forbearance by filling out a form and mailing it in. I explained to the person I was on the phone with that last time I called, they filled out a request without me having to mail anything in, and I asked them to check that this was the right form. He assured me that this was the correct form and my only option ( XXXX HARDSHIP FORBEARANCE REQUEST ).
I printed out the form and began to fill it out and had a few questions about it so I called AES back. The previous person told me that I had to have my co-signer fill out the form but there was not a section for that. This person told that this wasnt required and all they needed was my signature, which did make my life much easier. She then informed me that according to this form, I would have to make 12 months of payments before I would be able to get 2 months but encouraged me to fill it out anyway because anything is possible. I asked about other possible solutions to this situation and she informed me that this was the only option I had. So I filled out the form and sent it in on XX/XX/XXXX.
After many sleepless nights and multiple XXXX XXXX over my situation, I just dont understand how this could be the only solution. I absolutely CAN NOT afford to make 12 monthly payments before I can possibly get a 2 month break. I am just barely scraping by now. There has to be a better compromise or something that can be done. I want to be able to make payments, but right now, I need those payments to be affordable and reasonable. I do not want to be in the position where I have no choice but to pay the {$1400.00} or default on my loans.
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12/25/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I started the paperwork to have my consolidated HEAL loans serviced by American Education Services discharged earlier this year. I have been " XXXX XXXX XXXX XXXX '' since XXXX XXXX, XXXX, but continued to make payments ( always on time and over the minimum ) until starting the paperwork. Last payment was {$620.00} on XX/XX/XXXX. On XX/XX/XXXX, I spoke with XXXX ( # XXXX ) who instructed me to send my name, account number, date of birth, and social security benefit letter to XXXX. I was informed by the social security office that my review period would be too short for the necessary documentation, so I called again on XX/XX/XXXX. I inquired about an alternate process and was met with completely INACCURATE information from AES. I specifically asked if there were forms and XXXX ( # XXXX ) said I just needed a letter from me and a second letter from my physician stating that I was " totally and permanently XXXX. '' I immediately sent my letter and had XXXX XXXX, XXXX, issue a letter and he did so on XX/XX/XXXX. On XX/XX/XXXX, I was sent a set of forms to complete, despite my previous conversation denying the need for such forms. I called and talked to XXXX ( # XXXX ) and transferred to supervisor, XXXX ( # XXXX XXXX, on XX/XX/XXXX. I filed a complaint that I had been given FALSE information by an AES representative and this was delaying processing of my claim. I completed the forms that day and forwarded them to XXXX XXXX for his part, which he again completed. Despite his thorough completion of ALL requested information, another notice was sent XX/XX/XXXX requesting copies of his " most recent evaluation. '' He promptly returned the requested paperwork. After not hearing any more from AES, I called on XX/XX/XXXX and spoke with XXXX ( # XXXX ) who said my case was " in review '' and " no additional documentation was needed. '' She also noted XXXX XXXX XXXX evaluation was received in XXXX. I had administrative forbearance through XX/XX/XXXX, but despite that, received a bill dated XX/XX/XXXX for interest in the amount of {$320.00}. I expected my forbearance to be renewed by the end of the month and did not render payment. I saw XXXX XXXX for a routine visit on XX/XX/XXXX and was surprised that he was anxious to complete additional forms for AES because I had not been notified that ANY documents were still needed! He completed them during that visit. I called on XX/XX/XXXX to inquire about my forbearance and the status of my claim and spoke to XXXX ( # XXXX ) and was transferred to supervisor XXXX ( # XXXX ). They were unable to find an agent who could assist me with the forbearance, were unable to identify my lender, and were unable to determine the status of my claim. They did verify receipt of the most recent form from XXXX XXXX on XX/XX/XXXX. On XX/XX/XXXX, I was sent a delinquency notice for the {$320.00} from the XX/XX/XXXX bill. I am FURIOUS!! This has been over 8 months and I STILL do not have a decision regarding my claim, a request for additional documentation, nor any other information. I should not have to make ANY additional payments. I have already overpaid during 3 full years of XXXX! XXXX XXXX and I have completed ALL requested forms promptly! I would like to have the loans discharged, the delinquency removed from my record, and no further harassment from AES!
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05/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I have a federal consolidated student loan that is serviced by Pennsylvania Higher Education Assistance Agency dba FedLoan Servicing. The loan was consolidated in XXXX, but FedLoan Servicing maintains the consolidated loan as two loan sequences : a subsidized student loan and an unsubsidized student loan. I have been an XXXX XXXX XXXX XXXX in the United States XXXX since XX/XX/XXXX. I have remained on XXXX XXXX at all times since XX/XX/XXXX. Since XX/XX/XXXX, I have never requested for my loans to be placed in forbearance. However, FedLoan Servicing has placed my loans into forbearance on numerous occasions to process their own paperwork and for their own benefit. They have even retroactively applied forbearances to my account several years later to correct their own billing errors when I was in active repayment during that time period and both the Department of Defense and I were making payments towards my student loans. Every year of my XXXX XXXX XXXX, I have filed a yearly certification form to determine my payment amount under an income-based repayment plan. Since the start of my XXXX XXXX I have been enrolled in an income-driven repayment plan. I am in the Revised Pay As You Earn plan. The Department of Education reviews my income on a yearly basis and determines my monthly repayment amount based on my previous year 's tax information. I have also been periodically submitting requests to certify the number of qualifying payments towards Public Service Loan Forgiveness. Within the last year, I have submitted two Employment certification forms : XX/XX/XXXX and XX/XX/XXXX. In XX/XX/XXXX, a representative from FedLoan Servicing called my current supervisor in the XXXX XXXX to verify my military service. My supervisor confirmed that I was in fact an XXXX XXXX XXXX XXXX and that I worked with him. The representative asked him if he knew the XXXX XXXX XXXX number for the XXXX XXXX. My supervisor explained that he did not know that number off the top of his head, but that it is available online. I never received any information about that form and my payment count did not update on the FedLoan website. On XX/XX/XXXX, I received an e-mail from Federal Student Aid Information Center that stated : " ED-FedLoan advises the last application you sent for PSLF in XX/XX/XXXX was incomplete. '' I then submitted another form within four days. As of today, FedLoan Servicing is stating that I have made XXXX qualifying payments for purposes of Public Service Loan Forgiveness. In fact, I should have XXXX payments. Even with additional oversight, they are looking for any reason to delay a proper accounting of qualifying months for student loan forgiveness. Recent changes to the PSLF program allow all months spent on XXXX XXXX to qualify for PSLF. FedLoan Servicing 's website specifically lists XX/XX/XXXX and XX/XX/XXXX as being " Ineligible Payments '' because " You do not have a bill due for this payment period. '' I was on XXXX XXXX in the XXXX XXXX during both of those months. This information needs to be corrected on my account to accurately reflect the number of months that I have spent on XXXX XXXX in the XXXX XXXX. I have access to a large number of records through the Department of Defense that demonstrate that I have been on XXXX XXXX, with no break in XXXX XXXX since XX/XX/XXXX.
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03/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My loans were transferred from XXXX XXXX to XXXX XXXX in XX/XX/XXXX, as I was accepted into the Public Service Loan Forgiveness Program. As a government employee I make less money than in the private sector. My loan payment through XXXX XXXX was approximately {$2500.00}. I submitted all of my documents ( paystubs, copy of my XXXX tax return, letter explaining financial situation etc ) to both XXXX XXXX and XXXX XXXX. When my loans were transferred I began calling XXXX as they estimated my payment at $ XXXX/mo, despite the fact that my salary had decreased. I asked if they had my forms for IBR etc and they indicated that they did, but that for some reason they hadn't been properly reviewed. They placed me in forbearance and said they would reprocess the forms. This continued for 3 months, with several different representatives. Then when that was going no where, I called again and this time the representative indicated that the forms had been lost and would need to be resubmitted ( this was XX/XX/XXXX ). I resubmitted all forms and paperwork. My next request was denied as they indicated I hadn't submitted the correct information ( exactly what they had asked for and what XXXX XXXX had accepted previously ). I submitted the exact same information a second time and it was finally approved in XX/XX/XXXX. My new payment was supposed to be {$390.00}. Later the same day, I received my XXXX bill - for {$2700.00}. I have no idea where this number came from as it wasn't any of the previous or discussed values. Of course everytime I call they insist that they can't do anything about it right now so my only option is forbearance while they review the request again. The representatives also frequently give false information, which is conflicted by the next person I speak to. For example, on XX/XX/XXXX I spoke to XXXX # XXXX about my amount due XX/XX/XXXX. She indicated that it was just a timing problem and that I should just wait for XX/XX/XXXX for the new month to start. Once it was XXXX my payment amount would adjust online. Of course XX/XX/XXXX I logged on and nothing had changed. I called and spoke to both XXXX ( # XXXX ) and XXXX ( XXXX ), who indicated that was false. Several times during this review period I asked if I can make a different payment amount to keep current during the time they review, but of course they said if I pay anything less than the indicated amount I will be considered in default. During the time I have waited for their review process this far approximately {$15000.00} of interest has been added to my loan balance. I owed substantially less money before my loans were transferred and am regretting ever joining the program. I would be better off if I had just stayed with XXXX XXXX. I believe the PSLFP is a giant scam where they just continue to allow your loan amount to grow while promising forgiveness if you make 120 payments - but by wasting all of my time they are keeping me from making payments and pushing my boss forgiveness date back farther and farther while my loans balloon out of control. Please, please help. I want to pay off my loan and just be done. I feel like my only option is to leave the PSLFP and try to refinance my loans at a lower interest rate privately, but then they have won by denying me access to a program I rightfully qualify for.
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03/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX- I am currently under an IBR ( Income-Based Repayment ) plan with XXXX XXXX. I have been in an IBR plan for about the past 4 years. Upon logging into my online account yesterday night ( XX/XX/XXXX ), I noticed that there was about {$2000.00} dollars subtracted from the " unpaid interest '' in my account and about {$2000.00} was added to the principal balance of my federal loans. My " normal '' principal loan balance was about {$35000.00} and now with the {$2000.00} added it is {$37000.00}. I could not understand why there was about {$2000.00} capitalized onto the balance of my loans as I am still in a " partial-financial hardship '' and I have never left the IBR plan since starting this plan in XXXX, so any unpaid interest should not have capitalized.
I contacted XXXX XXXX for an explanation. Upon being transferred 3 times, I finally reached an " Account Specialist '' ( Employee ID # XXXX ). This representative explained to me that XXXX XXXX made " adjustments '' to selected accounts in which capitalized interest was previously not calculated properly. When I asked why my account had an adjustment made to it, he explained to me that it could have occurred because I switched payment plans ( Which I have not, I have stayed in the same IBR plan for 4 years and re-certify every year ). This representative could not give me a definitive answer as to the reason this adjustment was made. His best guess was that I somehow switched IBR plans and interest that should have been capitalized at that time was not, which is why it was being " corrected '' now. This representative stated that a letter was sent out detailing this adjustment. I had not received any letter from XXXX XXXX telling me about any adjustments that were going to be made to my account.
Upon speaking to a supervisor, I asked again why this adjustment was being made. She said that her guess is that a miscalculation could have occurred in XXXX when I went from forbearance into an IBR plan, in which interest was capitalized. She stated that the amount of capitalized interest in XXXX could have miscalculated and was just corrected by XXXX XXXX in XXXX. I don't understand how an interest adjustment was miscalculated in XXXX and now apparently " corrected '', 4 years later. I can not understand how there was a miscalculation of {$2000.00} when I did not even have {$2000.00} of interest accrued on my loans in XXXX. This supervisor could not give me a detailed explanation of this adjustment, she stated it was a new " complex issue '' and that she did not have more information on it. This supervisor did state she would attempt to send me a letter regarding the " adjustment '' that was made to my account.
This " adjustment '' was just made within the past 3 to 4 weeks. I was unable to get this issue resolved with XXXX XXXX and I find it suspicious that {$2000.00} was capitalized onto my loans without any prior notice to me and without me being given a definitive explanation as to why this adjustment occurred. If a student loan company, like XXXX XXXX, can arbitrarily add capitalized interest to your account without providing evidence of prior miscalculation or explanations, what is preventing them or similar companies from doing the same thing again, resulting in more interest payed by borrowers.
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08/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Issue : Multiple loans from two degrees listed as " in school deferment '' from XX/XX/XXXX to XX/XX/XXXX while I completed the second degree. Graduated XX/XX/XXXX. All loans were in grace until XX/XX/XXXX. I applied for an IBR before grace period ended. I received a notice XX/XX/XXXX saying that one loan ( for {$2000.00} ) had defaulted and was sent to collections. They said this will be reported to the credit bureaus. Since then and now, after filling out two IBR requests, I have received three bills this month ( XXXX ) for the rest of my loans, all with different amounts and due dates. XXXX XXXX can not provide me with anything on paper that says which amount I should pay each month.
XX/XX/XXXX : I called XXXX XXXX XXXX. I spoke to XXXX, representative, and explain the situation. She said she will forward matter of defaulted loan to her supervisor. She said it seems to be an error because the loan was reported current until the day it was sent to default.
XX/XX/XXXX I received a bill in my paperless inbox for {$280.00}, due XX/XX/XXXX.
XX/XX/XXXX I received a bill in my paperless inbox for {$450.00}, due XX/XX/XXXX.
XX/XX/XXXX XXXX XXXX
No wait. I spoke with # XXXX, XXXX, representative. He said to get on the IBR, I need to only pay a {$5.00} exit payment, and that the prior rep working on getting the erroneously defaulted loan recalled. I agree to call back with my bank info to make exit payment of {$5.00}. He also said I should call back periodically to check on status of defaulted loan.
XX/XX/XXXX XXXX XXXX.
Rep # XXXX said I need to talk to a loan specialist, she said that her screen shows I need to pay about {$1000.00} now. I was transferred to loan specialist, wait time 15 minutes. Loan specialist # XXXX, XXXX, said to disregard bill for {$450.00}, there is no {$5.00} payment option, and to pay {$280.00}.
XX/XX/XXXX I logged into XXXX, and it displayed {$280.00} as the total amount due. I made a payment of {$280.00}.
XX/XX/XXXX I received a bill in my paperless inbox for {$320.00}, due XX/XX/XXXX.
XX/XX/XXXX XXXX.
I call back to check on status of erroneously defaulted loan. Rep # XXXX, XXXX, said I need to talk to a loan specialist. On hold until XXXX. Rep # XXXX, XXXX, said there is no response yet to the investigation of why the one loan was defaulted. She said she put in a request to have it expedited. She said I will get a paperless inbox response. She said my {$280.00} payment is being processed.
XX/XX/XXXX I received an email from XXXX stating that my upcoming bill of {$450.00} was approaching the due date XX/XX/XXXX.
I logged onto XXXX and it displayed {$0.00} payment due.
XX/XX/XXXX Called to ask about bill reminder I received via email and about erroneously defaulted loan. On hold for ~13 minutes because initial rep could not answer question, transferred to loan specialist. Also called to ask about loan sent to default, service rep rude and said the issue has not been resolved and, it could take 2-3 months, and could be reported to credit bureaus in the meantime. Also asked about multiple bills sent to paperless inbox. Rep told me to " disregard '' bills for {$450.00} and {$320.00}.
XX/XX/XXXX I logged into XXXX and it displayed {$0.00} payment due.
XX/XX/XXXX I logged into XXXX and it displayed that {$450.00} is due by XX/XX/XXXX.
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02/10/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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In XX/XX/XXXX, I discovered inaccurate, unvalidated and fraudulent information on my XXXX consumer credit report. On XX/XX/XXXX. I requested definite statements from the furnisher of a collection account. On XX/XX/XXXX I wrote a letter to XXXX requesting that the along with additional information to be removed from my consumer report : 1. Collection Account : XXXX 2. Hard Inquiry : XXXX BANK 3. Any other Hard Inquiries Upon receiving an inadequate dispute response from XXXX I sent a another letter to XXXX requesting a reinvestigation of the inaccurate and unvalidated information. On XX/XX/XXXX.
Pursuant to 15 USC 1681i, reinvestigation of disputed information was required starting XX/XX/XXXX at my request. XXXX is in violation due to failure to complete a reinvestigation. XXXX did not send me an Audit Trial of this XXXX account. Instead, XXXX continued to allow this inaccurate, unvalidated and fraudulent account to report to my consumer credit report. XXXX has violated 15 USC 1681 ( g ) ( a ) ( 2 ) by not sending any of the documentation that I requested per previously mailed letter dated XX/XX/XXXX regarding the sources of information used and a description of the reinvestigation procedure.
On XX/XX/XXXX, I filed a CFPB complaint due to XXXX non-compliance with 15 USC 1681b ( a ) consumer law to remove this information from my account.
After research, it also became apparent to me that I needed to file an FTC Report and seek a recovery plan to remedy the unauthorized use of my consumer information via Identity Theft. Therefore, I filed a FTC Report on XX/XX/XXXX. At that time, XXXX was still willfully continuing to violate me by reporting inaccurate, unvalidated and fraudulent information to my consumer credit report.
On XX/XX/XXXX, via USPS Certified Mail Tracking # XXXX, Return Receipt Tracking # XXXX, I sent XXXX a copy of said FTC Report along with a Notice of Pending Litigation letter, color copies of my XXXXivers License & Social Security Card.
Instead of removing and blocking the inaccurate, unvalidated and fraudulent account and unauthorized Hard Inquiry pursuant to 15 USC 1681c-2 ( a ), XXXX mailed XXXX XXXX XXXX Identity Theft Victim Assistance Affidavit Form, Exhibit I, dated XX/XX/XXXX. The failure to remove/block and mailing for that form are violations of 1681c-2 ( a ), 1681b ( a ), and 11681b ( c ) ( 3 ), as I am not required per consumer law to return a completed XXXX Identity Theft Victim Assistance Affidavit with a FTC Report.
Pursuant to 15 USC 1681c-2 ( a ), XXXX is required to remove and block the reporting of information due to Identity Theft from my consumer credit report.
Pursuant to 15 USC 1681n ( a ), 15 USC 1681e ( b ), and 15 USC 1681c ( a ) ( 5 ) ; XXXX is willfully failing to comply with the removal and block this inaccurate, unvalidated and fraudulent account and hard inquiry from my consumer report. No consumer reporting agency may make any consumer report containing any other adverse item of information.
XXXX, as of XX/XX/XXXX, is continuing to willfully report an inaccurate, unvalidated and fraudulent account and unauthorized hard inquiry to my consumer credit report ; XXXX has stated to cease reporting this account to ALL consumer credit reports due to the Identity Theft, both XXXX and XXXX have removed this account.
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05/26/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am in the public service student loan forgiveness program for more than a decade. According to MyFedLoan, my servicer, thirty-one of my payments do not count.
I am trying to be specific with the numbers, but it is difficult since MyFedLoan seems to have a chronic problem getting back to me with updates. They stopped counting more than a year ago for unknown reasons. I have been submitting paperwork since asking for an update via forms as instructed, with usually no response. I might wait weeks or months and call, only to find out that they dismissed the letter and neglected to inform me. The reason for the dismissal is always an excuse as to why my paperwork did not count. The reasons the paperwork I submitted does not count have included : there is a visible staple hole in one of the papers and there was a paperclip submitted. The last time I called, XX/XX/XXXX, the person on the phone told me that my paperwork was not accepted because there was no signature. When she looked at it, she confirmed that there was, indeed, a signature on the paper.
As a result of this and other conduct that is obviously shady, I can only assume that I am being treated unfairly and possibly unlawfully. The reasons that many of my more than thirty payments supposedly dont count rests on the premise that I was paying my last student loan company for fun, as there was an administrative forbearance and my payments didnt count. When asked for information about this, they claim to have none. While it may be true they have no further information from the previous company, surely it seems unlikely that someone would make payments for no reason at all. If there is no more information to be had, why presume the most unlikely scenario?
Other payments are said to have been made too late. I know that, as an educator that made considerably less money during the summers and winters, I would frequently pay ahead. For instance, in XXXX I would pay for XXXX, XXXX, and XXXX as well as XXXX. I believe that it is very likely that many of these forward payments are being counted dishonestly in such a way as to make a claim that I am behind, instead of ahead, so that each payment is offset in a way that they can discount.
In the past, years ago when they would allow me to submit the paperwork to see what I owed, I was told that paying ahead did not count. I have since found documentation showing that it in fact does.
Finally, on the XX/XX/XXXX call, the agent could not find any reason at all why between 15-20 payments did not count. This was elevated along with my signed paperwork that was dismissed as not having been signed. When asked how long it would take to hear back, I was told it was impossible to say.
I am not looking for anything that I am not entitled to. I have been paying for this ten-year plan for more than ten years. Its outrageous to assume that these many payments do not qualify. Its also obscene that I can not get any further information because MyFedLoan is discounting my requests for petty reasons, and its unconscionable that I can not get an answer as to when, or how, any of this will be addressedlet alone resolved.
At this point, I can only beg to count enough of the more than thirty payments to get me out of this trap, the trap I should have been released from years ago.
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01/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
On XX/XX/XXXX I submitted paperwork to XXXX XXXX to see if my current student loans applied for the PSLF program. I had been working full time as an employee for XXXX XXXX XXXX since XX/XX/XXXX.
On XX/XX/XXXX I received a rejection letter from XXXX XXXX stating that my current loans were not eligible for the PSLF program.
On XX/XX/XXXX I called XXXX XXXX and asked what I needed to do to have my loans qualify for the PSLF program. The customer service representative at that time said I needed to consolidate my current loans with my current lender at the time ( XXXX ) in order to have them qualify for the PSLF program through XXXX XXXX XXXX.
I then called my current lender at the time and started the process of consolidating my Direct Stafford loans and they were officially consolidated on XX/XX/XXXX.
I then reapplied for the PSLF program and was accepted. My loans were officially transferred to XXXX XXXX on XX/XX/XXXX.
At this time I had already been working for a XXXX job for six years and had been in repayment status for my student loans. All those qualifying payments over those six years should have been applied to my PSLF repayment schedule.
I then received an email in XX/XX/XXXX from XXXX XXXX stating that I could view the amount of qualifying payments that were applied to my PSLF over the course of the last year. When I went to check I expected to see an accumulation of 7 years of payments, but there were only the payments I had made since my loans had officially transferred to XXXX XXXX in XX/XX/XXXX.
I then called XXXX XXXX on XX/XX/XXXX to see why there were not more payments applied to my running balance for the PSLF and I was informed by a customer representative from XXXX XXXX that when I consolidated my loans prior to transferring them to XXXX XXXX that it null and voided any previous payments I had made on those loans.
I was extremely upset, because the only reason I applied for the PSLF program is because I knew I had 6 years of payments that would set me up well to have my loans paid off in the 10 years or 120 payments whichever came first. If I would of known that consolidating my loans would null all those qualifying payments I WOULD OF NEVER DONE THAT. No one from XXXX educated me on this crucial point.
I then spoke to another representative from XXXX XXXX on that same day because I could not wrap my head around why I was told to consolidate when this would start me completely over on my repayment. I was then told directly from the customer service representative on XX/XX/XXXX that I was misinformed from XXXX XXXX and wrongly sent a denial letter that stated my loans were not eligible when in fact my Direct Stafford loans were eligible for the program and they did not need to be consolidated prior to transferring.
I am seeking to have this fixed and to have my payments that I made over those six years prior to being told I had to consolidate applied to my running balance of my payments for my PSLF.
This whole situation makes XXXX XXXX look extremely devious and further enforces the stigma around the PSLF program and why people are so frustrated with the process.
I have attached official documents from XXXX, showing my loans prior to consolidation and documents showing the consolidation process and the denial letter from XXXX XXXX.
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12/30/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
Servicemember |
From the months of XXXX through XX/XX/XXXX, I was transitioning from one position as a federal technician in the South Carolina XXXX XXXX XXXX to the South Carolina XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) program. Both positions were full time, however the transition took me from one program and placed me in another which also required me to relocate and work in a different area within the state.
During the transition, there was quite a bit of training I had to complete. To begin, the most important being, the XXXX XXXX XXXX XXXX XXXX. XXXX was required to become qualified as an XXXX instructor. I could not begin instructing students until I had successfully completed the course and also spent two months in training after I had completed the course. To further my use to the organization, I was also required to complete XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX, and other online courses ( the aforementioned were resident courses ). While completing all of this training, I still had to work as a XXXX, in my previous position, to assist as I was not the only individual in my section who was transitioning to a new position. That sometimes led to 18 hour work days with no days off.
The issue I am having is that FedLoan Servicing refuses to excuse missed payments from the period of XXXX - XX/XX/XXXX. After being made aware of the impact this made on my credit report ( XXXX points ), I contact them via phone. I explained to the representative what had taken place. She informed me that I would be granted forbearance and that the negative remarks/late payments would be removed under the SCRA. I asked her why I wasn't informed of that before I was in this situation and she stated she didn't know. I had previously spoken to one of their representatives prior to that conversation and spoke with her about the Public Service Loan Forgiveness program. When I spoke with her, she mentioned nothing about any protections under SCRA or what I should do in the situation I faced.
After reviewing my credit report, I noticed why the score dropped over 120 points. FedLoan Servicing has an account opened for each loan. That is a total of 18 accounts being reported 90 days late. After speaking with them, I was informed that I should submit a document for forbearance. I did so, with attached military orders. The forbearance was approved for dates XX/XX/XXXX through XX/XX/XXXX. After the forbearance was approved, I thought the end result would be the same as I was promised when I spoke with the representative over the phone. I was under the impression that the 90 day late payment would be removed due to protections under the SCRA and the forbearance being granted. It did not. I then submitted the forbearance letter to the credit bureaus ( all three ) stating the forbearance was approved in which they removed the late payments, then placed them back. When I spoke with the bureaus, they stated that FedLoans updated the payment status back to 90 days late. Following this issue, I contact FedLoans again to discover what I could do regarding the issue. They then told me to submit a Direct Credit Dispute Form. I did so. Once reviewed, I received a response that my request for the credit dispute was denied. I then appealed their decision. That also came back denied.
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02/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loan balance of {$58000.00} was transferred to Fedloan Servicing from XXXX XXXX XXXX on XX/XX/XXXX after I submitted my first PSLF employment certification form. Since then, I have had several negative interactions with XXXX, and two substantial customer service problems about which I would like to complain.
The first problem began shortly after I was transferred to XXXX ; part of their process involves putting payees in deferment while they get their accounts in order ( which takes an insanely long time ). I called XXXX and asked to have the deferment removed, so that I could continue to make qualifying payments toward PSLF. I was told to make my normal payment as usual, and that it would be retroactively billed ( as only billed payments qualify for PSLF ). As a result of this advice, I made a payment of XXXXon XX/XX/XXXX. As of my most recent interaction with XXXX ( XX/XX/XXXX ), this payment still hasn't been retroactively billed. The rep I spoke to ( ID XXXX ) told me that she could see the request in the system, but that it was impossible to say when it would be completed. She asked me to " have faith '' in XXXX, but that's difficult to do as they never fulfill their promises. In the meantime, I continue to pay ahead, waiting for a retroactive bill that may or may not ever come.
The second problem relates to XXXX 's count of qualifying payments based on my previously submitted employment verification form. For some reason that no one at XXXX can yet identify, they have counted 8 qualifying payments for all of my loans except by two direct consolidation loans ( which make up the bulk of my balance ). These consolidation loans show zero qualifying payments. I requested a review of this on XX/XX/XXXX ( as PSLF is not useful to me if it will not include these large loans ), and was told by rep XXXX that such review had been requested. On XX/XX/XXXX I called to check on this review, and was told by rep XXXX that the request for review had indeed been submitted on XX/XX/XXXX, and that I should expect it to be completed in no more than 60 days. I called today ( XX/XX/XXXX ) to check on it again, as I hadn't heard anything, and was told by rep XXXX that the review was not complete, that reviews were taking a long time, but that like my other issue it was impossible to give me a time frame within which it would be resolved. This is particularly problematic because, if my consolidation loans are for some reason ineligible, I will need to change my financial plans significantly, and every month that I don't know is a month during which I could be losing hundreds of dollars by not changing my strategy.
XXXX does not stick to the promises it makes to those whose loans it services. When I tell a rep that a previous rep ( who I can identify ) told me something different, they don't act as though that matters at all. I can't withdraw my loans from their system, because they handle all PSLF loans, and I feel as though I am being punished for participating in this program. CFPB is really my only recourse here, so I'm hoping you can do something to hold them accountable. They are clearly understaffed and/or incompetent, as there is no reason it should take " up to a year '' to process a single retroactive bill, and I hope there is something you can do about this.
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11/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX of XXXX I submitted the necessary documentation to remain in an income based repayment plan for my student loans and received documented verification that my application was approved through XXXX. At the same time I submitted public student loan forgiveness payment verification paperwork to certify that my payments counted toward public student loan forgiveness. In XX/XX/XXXX I received notification from FedLoan that they would be taking over my loan services from XXXX going forward as apart of the public student loan forgiveness program and that my direct deposits and monthly payments would continue as with my previous loan service provider. Their communication also stated that my current income based repayment plan did not qualify for public student loan forgiveness and that I would need to change plans in order for payments to count toward the program. This communication did not say if I did not recertify it would change my current repayment amounts effective immediately nor did it include a date by which the recertification needed to be completed in order to avoid an increase in payments. On XX/XX/XXXX I received a letter from FedLoan dated XX/XX/XXXX stating that because they had not received documentation of my income that I would be automatically placed on the 10 year repayment plan and my next bill would be {$2300.00} on XX/XX/XXXX. I immediately resubmitted an application for income based repayment by fax, mail and the online FedLoan account. I reached out by phone and email to FedLoan to try to expedite my application request, an effort taking >4 hours, without response. XX/XX/XXXX I received electronic communication that my application would be processed by XX/XX/XXXX but I would still be required to pay {$2300.00} on XX/XX/XXXX until the income based repayment application was approved. I again contacted FedLoan to try to speak to someone to expedite my application as I am unable to make the {$2300.00} payment XX/XX/XXXX after waiting for hours I was finally able to speak to someone who expedited my request and placed a hold on the XX/XX/XXXX bill.
I am complaining because 1 ) my recertification for income based repayment had already been processed and approved for this year ; 2 ) FedLoan gave me 2 weeks notice of the increase in my monthly loan payment and need to reapply for income based repayment ; 3 ) on the income based recertification/application it specifically states that if the repayment plan changes the loan service provider should default payments to the plan with the lowest monthly amount until reapplication has been completed and FedLoan placed me on the 10 year repayment plan by default, the greatest monthly repayment plan ; 3 ) I spent >8 hours trying to contact FedLoans and submit documentation they asked for by various means ( as several different sets of instruction were provided ) with limited success. This experience caused me great amounts of stress, took away from my productivity at work and, most importantly, was entirely avoidable if the loan servicer had provided a transparent process including steps needed to successfully transfer my loans, taken the time to transfer my already approved income based repayment plan, or given me more notice to re-apply prior to defaulting to the greatest monthly repayment plan.
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01/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I completed my XXXX XXXX XXXX in XXXX. In summer XXXX I was offered an opportunity for loan reduction and forgiveness ( if eligible ) by XXXX via mail. I called and spoke to a rep about the offer. I completed an application for loan consolidation and forgiveness.
Upon processing, I was told I was approved. My monthly payment would be {$12.00} for the next 240 months, at which time the remaining balance would be forgiven. The only condition was I had to re-certify my income each year. This remained true until XX/XX/XXXX.
I called on XX/XX/XXXX to check on the status of my account and latest re-certification. I was told it was being reviewed, but me new payment would be between {$68.00} and {$130.00}. I was told the increase was because my family size decreased from XXXX to XXXX. This is incorrect Upon re-certifying my income, my monthly payment increased to over {$250.00}. I called customer service and was told there was an error on my application. I needed to correct and resubmit my application. I asked why the payment would increase so much even with the error. I was told because my family size decreased from XXXX to XXXX and my income increased. That information is incorrect. My family size has always been XXXX and my income decreased from XXXX to XXXX.
Upon correction, re-submission and review I was notified via email my new payment was about {$220.00}.
On XX/XX/XXXX, I called customer service to see if my payment could be adjusted and ask why so high of an increase. I was offered 2 payment plans that were still much higher than {$12.00}. I asked to speak with someone who could explain why these amounts were so much higher.
I was transferred to another department. This rep told me again, the change in payment was because my income increased. Upon further review, he also said the original processing agent made an error. I was never eligible for the {$12.00} monthly payment plan. I asked to speak to someone higher up since this was not my error.
I was transferred to an escalation agent Upon review, this agent told me that I am indeed eligible for the original {$12.00} payment plan I was on, but had to review my information further with the appropriate person and call me back.
The next day ( XX/XX/XXXX ) i received an email stating my IDR request had been denied. I never submitted another request.
I called again on XX/XX/XXXX to ask what this was in response to. It was explained to me that A review of my account was submitted It was determined that I was previously on a PAYE plan.
Because of my current income and family size, I was no longer eligible for the PAYE plan.
The rep who went to process, put me on the income contingent plan because I did not request the PAYE plan ( i was never offered this option or told that would be the appropriate next step ).
The email I received stating my IDR request was denied was in response to a submission for partial financial hardship ( i never submitted such a request ) Following this phone call, i was told to allow 24 business hours to receive a call back from the escalation agent who said she needed to review my account further.
It has been over a month since I first contacted them about this issue. I've sent over 5 written correspondence with no response. The information I have is from 5 phone calls.
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04/20/2018 |
Yes |
- Debt collection
- Private student loan debt
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- Took or threatened to take negative or legal action
- Seized or attempted to seize your property
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Web |
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We are resubmitting a new complaint as we failed to catch the deadline on XX/XX/XXXX, to react to the company response ( XXXX XXXX XXXX XXXX XXXX ), for case # XXXX. We did not have enough time to contact American Education Services, because of the voluminous documents that we have researched for all our private student loans. These private students loan were loaned from : XXXX XXXX XXXX XXXX/XXXX XXXX Loan-2 private student loans, XXXX-loan Seq # XXXX, disbursed,XX/XX/XXXX and XXXX Loan seq # XXXX, disbursed XX/XX/XXXX, Private student loan with XXXX XXXX XXXX , and Private student loan with XXXX XXXX, and XXXX XXXX XXXX XXXX with XXXX XXXX XXXX XXXX . Of all these 5 private student loans, the one private student loan with XXXX XXXX XXXX XXXX, serviced by XXXX XXXX XXXX XXXX XXXX, loan seq # XXXX, disbursed inXX/XX/XXXX is the one that make us in the brink of despair because we are already getting sick and the amount we owe have already balloon to {$62000.00} because of the 10 % interest accruing to the loan, our payment of {$150.00} to XXXX is not in anyway, helping us be relieved of this cursed throughout our life. We have no big problem with our other private student loans not owned by XXXX XXXX XXXX XXXX. Because the Bank/loan owner has helped us be able to pay back our student loan, based on our capacity to pay, in the amount of {$150.00} each month for each individual student loan. We are contacting American Education Services because AES was responsible for the inaccuracy and erroneous recording and reporting of all of our private student loans payment. AES should not have declared the loan seq # XXXX, disbursed in XX/XX/XXXX, serviced by XXXX XXXX XXXX XXXX XXXX, delinquent and charged-off during those period Year XX/XX/XXXXto XX/XX/XXXX, because we have been paying this loan, it was the error and mistake of AES to include our payment to the other XXXX student loan, disbursed on XX/XX/XXXX, the two loan payment was put it into one payment under loan Seq # XXXX, so, loan seq. # XXXX, did not had any recorded payment in the book of AES and XXXX. But altogether, XXXX XXXX XXXX XXXX received all the monies but only recorded to one loan, with loan disbursed on XX/XX/XXXX. So, we are requesting the corporate office of AES to correct and rectify their error. Because we can not afford to pay a big amount, of money to XXXX because all our salaries are already obligated to the 5 student loans every month, including our food money and payment to our bills are most of the time delayed and unpaid, because our source of cash advances, our credit card are already max out for the last 8 years, but inspite of it we are still honoring and paying all our student loans. Because of AES huge mistakes, we have been financially stricken and it is very sad, that inspite of our trying hard to settle our student loan obligation, we are still in Court default judgment with XXXX. We do not know until when we can survive with our predicament. The first time, I learned about this default judgment is when my employer handed me the copy of the salary garnishment, at that time, I could have filed a case, but we can not afford a lawyer. So, now, we are just hoping and depending for your help that we could be rescued and alleviated from this severe student loan payment problem.
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02/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I previously submitted a response to the CFPB and XXXX XXXX was quick to provide a response simply to close my complaint without actually making any effort to resolve the issue. XXXX XXXX is not properly counting my qualifying payments as a result of how Loan servicing companies who are contracted through the federal government choose to apply payments. Simply because during a few months in XXXX and XXXX we paid a little extra towards the student loans, the companies moved the extra towards the next month rather than applying to the principal. Unfortunately this is not something that is clear to the average borrower. As a result, even though I never paid less than the amount I was billed, 6 of my 93 payments from XX/XX/XXXX to XX/XX/XXXX are not even being recognized. I am truly astounded that XXXX is allowed to continue being the sole servicer who handles the PSLF program. Rather than working towards assisting those who work full-time in public services qualify for forgiveness, they clearly demonstrate their main intention of extending the time for repayment thus increasing their profit. At this point I feel completely defeated and truly hope that the Department of Education realizes that they either need to provide a clearer direction on how XXXX is handling the PSLF or they take steps to have additional servicing companies. Despite my efforts to gain assistance from XXXX and the parent company PHEAA, there appears to be no end in sight. It is astounding that it took the company close to a year to " manually review '' the payments that I had made from XX/XX/XXXX to XX/XX/XXXX and provide an incorrect count. Then when I submitted my first complaint with CFPB on XX/XX/XXXX they were able to response in less than 24 hours on XX/XX/XXXX indicating that " XXXX performed a thorough review of your accoun ) t. Specifically, we review the account activity notations, payment history, and forbearance/deferment history. '' So unless they were not actually taking any action during the initial period until I took the steps to have them expedite the manual review, there is no way that the XXXX was able to actually conduct a thorough review. I would hope that with this second complaint that XXXX actually takes the opportunity to be an advocate on my behalf. It is not reasonable to believe that paying a few extra dollars here and there would end up costing thousands in additional payments. I will continue to try and pursue getting this issue resolve. I have made it a point to ensure I take the steps to ensure I remain eligible for PSLF. I have always been on an Income driven repayment plan. I have always made payments time and for the amount on the monthly bill. Unfortunately I did not expect a loan servicer contracted through the federal government to apply payments in a way that benefited them I now submit the XXXX annually. I am just waiting on a response for the form I sent this month ( XX/XX/XXXX ) to update the additional payments made. While I am not confident that this additional complaint will result in an actual resolution - I truly hope that rather than receiving a canned statement that XXXX actually makes an effort to properly county my payments. And I know that I am not the only VICTIM who has had to deal with an improper count of qualifying payments.
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01/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Well over a year ago I requested to be switched to a different repayment plan ( REPAYE ). It took nearly 6 months. After asking for help from the BBB, a XXXX Borrower Advocate began case managing my case. Although friendly and courteous, his help has n't really changed anything which may not be his fault either. Through him, I requested further review of my account regarding the amount of lost time spent awaiting the processing of my application to switch to the REPAYE plan. I originally submitted my application the evening of XX/XX/XXXX and 80 days had past until misled action on my part reset the entire process. While only desiring to provide my family 's updated AGI ( following completion of taxes ) as it was drastically different from the previous year 's ( first child born and lost income due to maternity leave and new job ), this apparently trumped my original application to REPAYE and wiped it all away. There was no warning or guidance during that process that suggested this would occur. I called and spoke to a XXXX rep thereafter and resubmitted my application for REPAYE and an expedited request was allegedly made. 107 days later on XX/XX/XXXX, my first payment reflecting the REPAYE plan was due. Everything I had read regarding the REPAYE application process suggested that the process can take 45 days. Had it been a week or two longer in either instance, I would n't have said anything. However, given the fact that my wife applied the very same evening and was approved by XX/XX/XXXX, in addition to the exorbitant amount of time that was spent processing my application, this is unacceptable. We are both XXXX and have a young family to care for. On top of the accrued interest, we have lost a great deal of potentially applicable months towards PSLF. While I find it incredibly unfortunate that the accrued interest can not be addressed, I firmly believe that an exception should be made regarding the months that could have counted towards my PSLF. I have never missed a payment, been late, nor did I even opt to pay nothing during the ( " extended '' ) forbearance periods that were inexplicably a part of the REPAYE application processes. All documentation requested of me has been submitted in a timely fashion, and yet my young family and I have been and will continue to be impacted by the amount of time lost awaiting for my REPAYE application ( s ) to go through. OnXX/XX/XXXX, I formally requested an exception be granted regarding the amount of potential PSLF months lost during the time period between XX/XX/XXXX andXX/XX/XXXX. I understand that this exception can not be solely granted by XXXX, and that other agencies must be involved. My family and I hope and pray that all parties involved can efficiently arrive at a decision that could make a significant difference in our lives going forward. To date, I am still waiting and have had to reach out on my own in attempt to get some kind of update. This is beyond absurd. I am sure the issue here is much more systematic than lying just with XXXX. But frankly, I do n't care. This issue began with XXXX and will likely end with them, whenever that is. I 'm at a loss. This also does n't exactly invoke confidence for when I am actually ready to have my loans forgiven. XXXX knows what problems will arise then.
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09/03/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Older American |
My complaint is in regard to the processing of my Request for Student Loan Forgiveness which provides full forgiveness of loans when 120 on time payments have been made since the inception of the program XXXX of XXXX. I have been continuously employed by a qualifying employer since before that time. There have been problems with individuals getting their forgiveness with this company. I have submitted correspondence requesting review of the records due to me disputing the number of on time payments made. I submitted dates and information about the status of the payments made. Per the website I should have received a response to my dispute by XX/XX/XXXX. I have not yet had a response.
Most recent Correspondence with Fedloan XX/XX/XXXX I submitted a request to review 27 payments that were not counted toward my 120 on time payments for XXXX on XX/XX/XXXX. At that time you credited me with 98 on time payments. I have not yet had a response. You indicated that it can take 30 to 90 days to get a response. I would like to discharge this loan prior to Fedloan leaving it's role as servicer. I am XXXX and have been working full time for the same private non-profit company for 16 years. I am waiting to retire. I am concerned about getting tied up in a transition from one servicer to another. Thank you for consideration of my situation.
Correspondence received by Fed Loan Servicing on XX/XX/XXXX I have submitted my request for Public Service Loan Forgiveness and was given notice XX/XX/XXXX that I had made 98 qualifying payments of the required 120 on time payments. I am disputing this result. In reviewing records, I have identified 27 payments that I am disputing.
Eleven of my payments that were not counted were not late and were not during a period of forbearance. Sixteen are marked Pending manual Review. I have gathered extensive documentation from Fed Loan Servicing and Department of Education. I am requesting that these payments be reviewed for errors and an adjusted end date be provided to me. The disputed payments are as follows : XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX not in forbearance XX/XX/XXXX XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pendinXXXX XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX manual review pending XX/XX/XXXX not in forbearance XX/XX/XXXX not in forbearance In XXXX I registered a complaint with Fed Loan Servicing due to having been forced into forbearance due to a fire in my area that in no way effected my ability to make student loan payments. The dated were : XXXX XXXX XXXX I am again registering a complaint that this was an unfair practice.
I am currently still employed full time with : XXXX XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX, CA XXXX XXXX XXXX
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04/28/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am seeking a manual payment review by my federal student loan servicer, Fedloan Servicing in order to qualify for Public Service Loan Forgiveness. I have made this request over a year ago to Fedloan Servicing and they have not done so.
1. In XXXX, I borrowed federal student loans to finance my law school education.
2. In XX/XX/XXXX, I began employment for the State of New Jersey, a qualifying employer for the Public Student Loan Forgiveness Program ( PSLF ).
3. In XX/XX/XXXX, I consolidated 2 federal direct loans with the Department of Education for the purposes of applying for XXXX.
4. From XX/XX/XXXX to XX/XX/XXXX, I entered repayment status for those loans under an Income Based Repayment plan with XXXX XXXX.
5. During that time period, I continued to make timely payments under an Income Based Repayment plan and via electronic funds transfer.
6. From XX/XX/XXXX to XX/XX/XXXX, my loans were serviced by XXXX 7. During that time period, I continued to make timely payments under an Income Based Repayment plan via electronic funds transfer.
8. In XX/XX/XXXX, I created an account with Fedloan Servicing, and requested that my payment history from XXXX to XXXX to be sent to Fedloan Servicing from XXXXl for the purposes of PSLF.
9. Under Fedloan Servicing, I continued to make timely payments under Income Based repayment plans via electronic funds transfer.
10. To date, Fedloan Servicing considers every payment made with other loan servicers from XXXX to XXXX ineligible for PSLF, detailing that I was either not billed, or the payment was received outside the payment window.
11. On XX/XX/XXXX, I requested that Fedloan conduct a payment count of all prior payments I had made from XXXX to XXXX to review the determination that those payments were ineligible for PSLF.
12. As of XX/XX/XXXX, Fedloan has advised me that that request remains open and not yet completed.
13. On XX/XX/XXXX, I requested a manual review or accounting of all prior payments from XXXX to XXXX to again have the eligibility of those payments be reviewed for PSLF.
14. In XX/XX/XXXX, based upon Fedloan 's direction, to assist Fedloan in the manual review of prior payments which was still pending, I uploaded 230 pages of prior loan servicer records from XXXX reflecting timely student loan payments made from XX/XX/XXXX to XX/XX/XXXX ; I also included bank records from XX/XX/XXXX to XX/XX/XXXX reflecting those payments made.
15. The XX/XX/XXXX request for a manual review of payments remains incomplete to date.
16. I have remained employed by the State of New Jersey, and have most recently provided an employer certification reflecting the same covering XX/XX/XXXX to XX/XX/XXXX.
17. It is my belief that all prior payments made from XXXX to XXXX were qualifying payments under the XXXX program.
18. Should they be counted as such, I would be eligible for XXXX this year, having made 120 payments.
19. Fedloan has only counted payments I made with Fedloan as eligible since XX/XX/XXXX, approximately 20 payments.
20. I am requesting assistance so that Fedloan completes a manual review of all payments made from XXXX to XXXX to determine whether those payments are qualifying payments for XXXX and that Fedloan considers my previously provided supporting documentation in that review.
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03/20/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This problem is with FEDLOAN SERVICING ( FLS ).
THIS WAS ALL PRE-CORONA.
XX/XX/20 Called FLS for PLUS loan payoff amount. Was told {$4000.00}.
XX/XX/20 Sent check for {$4100.00}. Included overage because I sensed they'd let the check sit around for awhile & more interest would accrue. Called FLS & notified them a payoff was on the way for my PLUS loan. Asked them to notate account.
XX/XX/20 Noted no payment applied by FLS. Called & reiterated info from XX/XX/20 call. Agent assured me they would take care of it when it arrived. I continued to make payments towards the account, sensing they were going to lose it ( mail takes 3 days max ). By XX/XX/20, my balance owed was {$3700.00}.
XX/XX/20 Called again, FLS said they still never received it. One hour later, I looked online, & it had been received, however was not used to pay off the PLUS loan - had been applied willy nilly to all other loans. Gave them a few days to fix on their own, noting I'd provided directions many times.
XX/XX/20 Called & explained problem to agent. She said, " well that's not the way you do any of this, you just make a payment & call for us to fix it ''. She was not making much sense & wanted to read all the account balances, how much of my PLUS payoff had been applied to them, & what the new balances were. I kept trying to refocus her & have her correctly apply my payment. She was frustrated & & said " your other loans might go into default ''. I told her I was a XXXX & didn't have much more time before my XXXX came back. She said just call back later.
XX/XX/20 Called back, got a more cogent agent. She said she had to " pull out her calculator '' & tried to re-apply my payoff. Her confusion was palpable. When she thought she was done, she said, " I hope this works, good luck, if it doesn't, call back ''. She also said, " I don't think your other loans are going to go into default ''. Why do you all keep saying that to me, I asked? She said " Oh we have to say that ''.
XX/XX/20 Concerned & shocked at the low level of performance I encountered, I sent an email asking anyone in their office to check my account for accuracy.
XX/XX/20 One week later, I received a response from ID # XXXX. This person said yes, the PLUS loan was paid off & the overage applied to XX/XX/XXXX/XX/XX/XXXX. I replied to the email, asking them to check again. Not because I was trying to be annoying, but I sensed that the email was a parroted response to my question & that they had not checked. They actually responded again with the same response.
XX/XX/20 Home due to Corona. Checking up on the workers at FLS again. As expected, they have NOT APPLIED MY PAYOFF TO THE PLUS LOAN. IT STILL HAS A BALANCE DUE OF XXXX.
XX/XX/20 Called FLS. Now, they are closed due to Corona. Sent them an email. Told them I was reporting them.
XX/XX/20 I want your agency to look into FLS, & investigate why there are unskilled agents handling my payments & loan, repeatedly making errors with nonchalance. I want my PLUS loan paid off, and the overpayment from the check, {$360.00}, to be applied to XX/XX/XXXX/XX/XX/XXXX.
I am going to continue to share this story as I believe this is the tip of an iceberg of mishandled money & student loan accounting.
Thank you for your time.
XXXX XXXX XXXX XXXX XXXX
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01/08/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I originally had an in school deferment with my school loan providers. I was enrolled in school for the summer of XX/XX/XXXX ( XX/XX/XXXX ), but due to low enrollment for that particular course, the course was dropped and I was n't able to take that class in the summer. Due to this, all of my loans went back into repayment. I contacted some of my providers and they stated that once I enrolled back into school in the fall, my accounts would be brought current and back into deferment. Once fall XX/XX/XXXX ( XX/XX/XXXX ) came, the majority of my loans were brought current and were put back into repayment, all except for AES. Once I contacted them, they informed me that my loan was no longer eligible for in school forbearance, and that I was a couple of months behind on my payments and that they reported to the credit bureau after 30 days of delinquency.
I was able to make the minimum payment to bring my account under 30 days, but I was not able to pay the entire amount to bring the account current since it was such a large amount that was due ( > {$600.00} ). Once I made the payment, since I get paid once a month, I asked for them to change my due date to the day after I got paid. They refused and said it was against the rules since the account was n't current. Because of this, I 'm ALWAYS behind and late on my payments and AES calls me multiple times per week to make a payment. This continued from XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX. When AES called, either the last week of the month or the first week of the month, I would pay them the minimum again in order to stay under the 30 day delinquency period.
After my minimum payment XX/XX/XXXX, I received another call for payment XX/XX/XXXX because ( as already stated ) the account is always late. After that, to this day, I 've never received a call from AES requesting payment, when this is the way I 've been paying them for the past 4 months. I received no calls from AES for 5-6 weeks, but then I get a call the collection agency on XX/XX/XXXX and two negative citations on my credit report for a missed payment in XX/XX/XXXX.
I called AES on XX/XX/XXXX to make the minimum payment to put me under the 30 day limit and to also request for them to change the due date to after the day I get paid. They refused again. I asked for them to remove the negative credit reporting since I had n't been called by them in about 6 weeks, especially since this was the precedence set by them for my payments over the past 4 months. They again refused.
I 'm in the middle of selling my house in order to get a more affordable one in order to get out of debt and pay off all of my student loans as quickly as possible. This negative credit reporting by AES is affecting my ability to get a good interest rate that will help me to achieve that goal of lowering my monthly mortgage payments in order to pay off my overall student loan debt even quicker as planned.
I need help. I tried to work out a plan/agreement with AES, but they WILL NOT work with me at all! Their mentality is " I ca n't do anything for you until you get the account current ''. They wo n't even change the due date. I 'm not trying to get out of the payments, I 'm trying to make them more feasible for myself to pay ... Someone help me please ...
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05/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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This student loan company advertises " Do you work in public service?
You may qualify for the Public Service Loan Forgiveness program. '' But then when one who qualifies for the forgiveness program applies, such as myself who has been XXXX in the Urban public school for some 12 years, one gets given the run around with misinformation as to why I do n't qualify. I borrowed less than {$3000.00} but will end up having to pay {$6000.00} ( according to all documentation so far, where this company says I will qualify for the program only after I have made {$150.00} payments, 13 of which qualify and 107 left to be fully qualified for the loan forgiveness program. Now by the time I have make all payments of {$50.00} a month, XXXX + XXXX equals 120 payments at XXXX x XXXX = {$6000.00}.
Here is the Ltr. I 've been sent after applying XXXX for this program ( and being ignored two other times ).
XX/XX/XXXX # XXXX # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Why We are Contacting You We reviewed your Public Service Loan Forgiveness ( PSLF ) Employment Certification forms ( ECF ) and have evaluated the number of qualifying payments made during the period of qualifying employment listed below. If your certified employment begin date is on or before XX/XX/XXXX, only the portion of your employment that falls after this date qualifies for PSLF Program purposes.
The number of qualifying payments you have made during the qualifying employment period listed below, the total number of qualifying payments you have made during all periods of qualifying employment approved as of the date of this letter, the number of payments that are still required before you can apply for the forgiveness program, and the date you are expected to be eligible to apply for forgiveness are on the back of this letter.
When can you apply for forgiveness? You may apply for loan forgiveness after you have made 120 on-time qualifying payments. You must be working for a qualifying public service organization at the time you submit the application for forgiveness and at the time the remaining balance on your loan is forgiven. A final determination of your eligibility for forgiveness will occur upon receipt of your application.
While applying for and receiving forgiveness, you must continue full-time employment with a qualifying public service organization while making on-time qualifying payments under one of the approved repayment plans until you have received notice that you may cease making payments on your Direct Loans.
Things to Remember Although we will maintain copies of any documents that we receive, we recommend that you keep copies of all forms that you submit and any supporting documentation regarding your employment and the PSLF Program. We also recommend that you submit an employment certification annually so that we can update you on your progress toward your forgiveness eligibility date. The Employment Certification Form and additional information regarding the program can be found on our website at MyFedLoan.org/PSLF XXXX XXXX XXXX ENOTIFY XXXX XXXX XXXX, XXXX, XXXX XXXX | M-F XXXX to XXXX ( ET ) | XXXX | XXXX XXXX | XXXX | XXXX XXXX Employer Name Begin Date Certified End Date Certified XXXX XXXX XXXX XXXX/XXXX/XXXX XXXX/XXXX/XXXX
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05/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have submitted multiple disputes with XXXX and XXXX requesting validation them to conduct a reasonable investigation of my your disputes, including correcting or deleting any inaccurate, incomplete or unverifiable information. The CRA 's continue to report inaccurate information. The report XXXX XXXX 18 times for the same account. They report different balances, different payment status, wrong/inaccurate monthly payment amounts that have seriously contributed to damaging my credit scores and worthiness. I submitted disputes with the XXXX and XXXX on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, about the multiple account reports ( 18 accounts ) my XXXX XXXX reporting inaccurate late payment information on dates : XX/XX/XXXX ( 90days ), XX/XX/XXXX ( 90days ), XX/XX/XXXX ( 90 days ), On XX/XX/XXXX, XXXX Credit Bureau reported, " We have an update about your Account Dispute. The disputes for the account with XXXX XXXX XXXXXXXX has been updated. '' I have requested proof that I was ever late, but I have never received any response back from the CRA 's or XXXX XXXX. My student loans have always been in deferment status. I have NEVER made a payment towards the student loans due to the deferment or forbearances. The CRA 's are not properly verifying the accuracy of these 18 accounts, and dismissing my disputes as either frivolous, or already disputed. They keep saying, " check your online account. '' Well online account says Deferment, never paid late. '' I'm tired of these CRA 's bullying me, reporting falsely, and I'm the one having to pay for THEIR mistake and incompetency. The CRA 's and the creditor keep submitting information that it knows ( or should know ) that is incorrect. How can the same account report 18 times! If it's the same account, then it should be one large sum. NOT reported 18 times, inaccurate pate payments and so forth. That really damages my credit and I'm trying to get all my responsibilities in order and managed to the best of my ability. In all my dispute requests, I requested evidence that XXXX and XXXX took the necessary steps to obtain access to pertinent documents from the credit grantors that verifies the accuracy of my disputes. I never received the requested information and it does not look like the CRA 's actually verified the accuracy of the accounts.
I'm enclosing copies of CRA reports for this account that are all drastically different. If the CRA 's are doing their investigative due diligence, actually verifying that the accounts are acccurate and complete, then why are all 3 CRA 's reporting ALL different baalnces, monthly payments, some have ) monthly payments on the same account, some show different payment histories, some show on time for the same month, but then on a different CRA for the SAME month shows a late payment. I mean which one is it! They are not providing accurate information, and the CRA 's are not actually verifying that the information provided to them is accurate either. According to the Fair Credit Reporting Act ( FCRA ), 15 U.S.C. 1681i ( a ) ( 1982 ), the CRA 's are to conduct a reasonable reinvestigation of information on a consumer 's credit report alleged by the consumer to be inaccurate. They are negligent and continue to damage my credit and ability to get new credit.
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04/05/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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On or around XX/XX/2017 I received a letter from AES as I am a co-signer on a student loan for XXXX. The letter stated that AES acting on behalf of XXXX did not receive all the necessary documents in time to be considered for a Long Term Loan Modification. When I spoke with XXXX she explained she provided the required documents including her most recent paystubs and a XXXX, along with documents of her various bills ( rent etc ), and her other student loan payments. On XX/XX/2017 I called the number on the letter and spoke with XXXX about why AES did not receive the documents timely and what are the requirements including deadline requirements for a Long Term modification. XXXX informed me the reason for the denial was the co-signers proof of income and paystub information was not provided. This response contradicts what the letter said. I was then informed the account was 21 days past due, with no mini miranda or other disclosures, which I told XXXX I did not call about payment. I asked what are the requirements and why would my, the co-signers payment information, be needed for a repayment plan. XXXX informed me, because I was legally responsible, but still could not provide information on this Long Term modification. I explained the difference b/w a co-signer versus a co-borrower and that I would disagree with him. I further explained I have not once seen a monthly billing statement and the only time I get notice is when I receive a collection notice if XXXX failed to make a timely payment. He explained to me they could not send me bills b/c that would be deceptive if they received two payments. I requested a manager and was transferred to XXXX. I explained my issues to XXXX who informed me XXXX makes the decision not them and they provide the documents to XXXX. I asked for a number or contact at XXXX to speak with them directly. I was told she did not have a contact number. I inquired about not receiving notices, she stated they mail monthly notices to me and one was mailed on XX/XX/XXXX. I have to this date never received a monthly notice and only have received collection notices. I explained my irritation with the fact as a co-signer my income only matters when the primary can not pay and any payment modification should go off the primary 's income only. At that time I did inform XXXX I would file a CFPB complaint. Before ending my call with XXXX and XXXX I was informed during the call the Loan Modification documents are available on their website. On XX/XX/2017 I went online to the AES site and there is no such form for a Long Term Loan Modification. I have no clue what the requirements are for getting a Long Term loan modification approved. On or around XX/XX/2017 I received a notice, but it was a collection notice from XXXX ; again refuting the statements I get notices. The process for a Long Term Loan modification has been made confusing and unclear. When an inquiry about the process is made no one seems to have any information on what is required and why and can not provide contact information for XXXX. Then when asked about the denials each person XXXX speaks with provides contradictory information. I am still uncertain why XXXX loan modification was denied and why my income is required, and no one at AES seems to know either.
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09/23/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I am currently enrolled in the Public Student Loan Forgiveness Program. In fact, the only reason I was able to attend XXXX XXXX, earning my XXXX XXXX in XXXX XXXX XXXX XXXX and a certificate in XXXX, was because I knew that this program existed. Since I am a first generation college XXXX, I assumed that this was my only option. I had an excellent GPA and was awarded meager scholarships, which still landed me with a debt that has now accumulated to almost {$180000.00} ( thanks to interest! ). Sadly, I worked multiple jobs throughout college and graduate schools to keep myself afloat.
In order to qualify for the PLSF, I have had to take a number of jobs with very low pay compared to the private sector in my field. I justified these career choices because there was no other way, short of winning the lottery, that I would be able to pay off my enormous student debt. I have worked in XXXX XXXX XXXX XXXX and found myself in dangerous situations on the job. I have been physically attacked by a XXXX while at work. Not the kind of work I had expected to find myself doing as a XXXX.
Now, due to COVID-19 ( a presidentially declared disaster ), I have been laid off my job as a XXXX at a XXXX. All these months since I have lost my job have not counted towards PLSF because of their requirements. I have worked tirelessly to secure another qualifying job without success. Trying to find a government job or non-profit role during a pandemic is next to impossible. But if I go and work for the private sector, I will not be able to qualify for loan repayment, and no job will pay me anywhere the amount I would need to pay off {$180000.00} of debt.
I believe that I should not be penalized for the time that I have lost, and continue to lose, while trying to continue to meet the qualifications for PLSF. As it stands, I still have 6.33 more years left in the program. I have already sacrificed and pushed my life back in so many ways due to these loans. I do not have a house or even think that it is possible for me to be able to buy one in the near future. I have not had children due to the burden. I have not been able to have a wedding. The longer time ticks away and I dont have a qualifying job to count towards those 6.33 years I have left, the longer I lose more.
And for what? I went to school to earn a degree in a field that I already knew wasnt the highest paying because I had a dream of helping people. I want to ease peoples pain, and more importantly, work towards addressing the problems with ageism in our healthcare system and society at large. I had a noble goal. I paid {$16000.00} extra to earn that certificate in XXXX, only to find out once I entered the real world that jobs in this sector are far and few between. The funding for older adult XXXX XXXX is so miniscule its absurd.
Im hoping someone will hear how ridiculous this situation is and offer some kind of support, for me and for everyone else that is stuck in this condition. I know I am not the only person experiencing this life. I hope the government will realize that at the very least this time should not count against those that lost their qualifying PLSF jobs due to COVID-19. I would love to be working at my job still, but thats not possible. It no longer exists, but my loans do.
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05/22/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/2021 via Priority Express mail number XXXX XXXX XXXX XXXX XXXX XXXX American Education Services received my validation of debt letter specifying I want direct verification of the alleged debt they say I owe. I requested to have the competent evidence of said debt and validation under penalty of perjury and as allowed by law, I also asked them to provide me additional evidence including proof that they are licensed to collect in the state of my place of abode. During the initial 30-day investigation period, American Education Services was on notice that they should not email or call me, not collect any alleged debt, to write me only at the address listed in the letter, to not send me printouts/copies of the proper documentation, and to not send me statements/bills. American Education Services did not provide me direct verification or proof that sufficiently satisfies their claims. Instead, American Education Services sent me copies of deceptive forms pursuant 15 USC 1692j ( a ), sent me emails and statements that I did not directly consent to, and attempted to collect an alleged debt while the investigation was in place which is a violation pursuant 15 USC 1692g ( b ). Additionally, American Education Services continued communicating or attempting to communicate with the Consumer Reporting Agencies about me without my direct prior consent which is a violation pursuant to 15 USC 1692c ( b ) causing harm to my reputation which is also a violation pursuant to 15 USC 1692d ( 1 ). Upon further research and discovery, I am the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course of any and all derivatives thereof for the surname/given name. Pursuant 15 USC 1692e ( 2 ) ( B ) any compensation lawfully received by any debt collector is FALSE REPRESENTATION and using the false representation of the amount or the legal status of any debt is also FALSE REPRESENTATION pursuant 15 USC 1692e ( 2 ) ( A ). If there is a debt owed, why is the balance in a positive status? In addition to the statement of dispute, a 2nd notice for Direct Verification, Affidavit of Truth and a Rescission of Signatures notice has already been provided to American Education Services by I, the consumer in fact via Certified mail number XXXX XXXX XXXX XXXX XXXX. Pursuant to Fair Debt Collection Practices Act ( FDCPA ) and 15 USC 1692g ( a ) ( 4 ), if the alleged debt is not directly verified by the true bill in commerce within thirty 30 days, per law, it be deemed void by the consumer acting as administrator pursuant to 15 USC 1692c ( d ), consumer defined, administrator. Not only the allege debt is still not directly verified, American Education Services has committed several federal violations against me, a Private law abiding Federally Protected Consumer, for which I am entitled remedy. American Education Services must now provide me the following due to their trespass against me in which they are civilly liable for pursuant 15 USC 1692k : 1. Reimbursement of all prior compensation applied 2. Amount owed to me as stated in the Bill of Particular ( s ) All the documents, exhibits, violations, Bill of Particular ( s ), and overall proof of my claims are included in the attachment to further explain this statement.
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06/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am having trouble accessing account related letters that are older than one year old.
On XX/XX/XXXX, I sent an email to FedLoanServicing stating " I was wondering why all my old account related letters were removed. I am requesting that copies of all account related letters be sent to me so that I can retain them for my records. '' They responded to this on XX/XX/XXXX stating " Thank you for contacting FedLoan Servicing! Documents are only available on the online account for 365 days. If there are specific documents you need copies of, you can request copies of these documents. Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( XXXX ). '' I made a request dated XX/XX/XXXX stating " I am requesting that all account related letters one year old and older be sent to me either to my home address at or via email to so that I can retain these documents for my own records. Thank you. '' ( For some reason my contact information was removed in the response email they sent to me ). They responded on XX/XX/XXXX stating " Thank you for contacting FedLoan Servicing! We can have requested correspondence sent to you, however we do need more detail to submit the request. Please specify which method you would like the correspondence sent and which specific pieces of correspondence you would like to receive. Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ). '' On XX/XX/XXXX, I responded, " I want all account related letters sent to me that are older than one year old. I dont know what to request specifically because you have deleted the things I am requesting. Please send via email to XXXX and via mail to XXXX XXXX XXXX, XXXX, KS XXXX. '' They responded on XX/XX/XXXX stating, " Thank you for contacting FedLoan Servicing! We will need to specify which specific pieces of correspondence you would like sent to your email address and mailing address provided in order for the request to be submitted. You have been within FedLoan Servicing 's system since XX/XX/XXXX ; therefore, you will need to specify which documents you would like copies of that have been sent since XX/XX/2020. Please use the " Contact Us '' link through your online account at MyFedLoan.org to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ). '' As you can see, I have been trying to obtain account related letters that are older than one year old because FedLoan Servicing states they are in the online system for only 365 days. I have made at least 3 requests and even explained to them I don't know which documents to request specifically because they have removed them from the system. Yet they continue to say I need to be specific in my request, which is impossible due to them deleting records from the online system.
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09/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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All Details Are In Submitted Documents Overview 1 ) Mass disinformation over several months between several Fed Loan Reps, XXXX Reps, and Credit Reporting Specialist when trying to resolve and getting severe push back when I point out inconsistencies followed by false sense of confidence with bad information 2 ) Severe Delays in XXXX and communication between IRS and Fed Loans.
Falsely told I must submit XXXX and XXXX Forms all at same time. Told Incorrectly how to fill out regarding process ( details in submitting documents ) 3 ) False Reassurance when Fed Loans Rep reassured me my students loans would receive an " Administrative Forbearance due the the extensive " backlog '' / processing delays combined with the misinformation of the XXXX processing. This deceptively reassured me that I did not have to worry about credit reporting issues.
4 ) After IRS and Fedloans finally got on the same page, uploaded docs and was approved for XXXX. I was again reassured that the Administrative Forbearance would reverse the negative credit reporting.
Of course when I followed up the story changed.
Thankfully they have been exposed with the lawsuit put forth by the Massachusetts Attorney General which after reading the claim was textbook in what consumer harm occurred to me and is stiil occurring.
Fed Loans needs to remove ALL my " late payments '' indicated in the letter from ALL Credit Reports and also must update the inaccurate consumer data regarding to Term, XXXX, and current loan balances ( just like Fed Loans does with Monthly Payments ). Again per Data Furnishers Responsibilities : CFR : Title 12, Banks and Banking ; Ch.10, The Bureau of Consumer Financial Protection ; Part 1022 - FCRA ( Regulation V ) ; Subpart E : Duties of Furnishers of Information " ..directly or indirectly, materially or communicatively provide inconsistent guidance that misleads the consumer and/or creates cause, resulting in misrepresentation of a consumers creditworthiness reflected on the national reporting credit agencies ; thus, direct cause in the creation of undue consumer risk, potential consumer harm.
I am tired of years of some of the worst customer service ever experience.
I am submitting this to VA State Attorney General, FTC, and my Congressional Representatives. I refuse to be demoralized by several issues already demonstrated as a pattern evident my the several complaints and law suits occurring surrounding XXXX XXXX and Fed Loan Deceptive and Unfair Practices.
In Summary : per XXXX per FCRA - Fed Loans CAN NOT continually be in violation of the FCRA by " misrepresenting my creditworthiness '' or " misleading potential credit/loan grantors '' with inaccurate ; incomplete ; and withholding reporting the attributes of my loan terms ( " poor integrity '' ) of my consumer data, leading to consumer harm after several attempts to resolve over the phone ; Taken considerable time off ( work, family, etc ) to gather, analyze, process, capture, and present this case that has been due to the negligence, inconsistent, misleading, and incorrect XXXX XXXX customer service information that has resulted in emotional stress, and directly damaging my FICO Score thus preventing access to optimal loan/credit product that align with my true creditworthiness.
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09/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I repeat that I have been monitoring my credit reports to make sure that all accounts are properly validated. Two of the accounts I have been disputing have been American Education Services loan reportings -- AES/XXXX ( original : {$14000.00}, balance : {$22000.00} ) and AES/XXXX XXXX ( original : {$14000.00} ; which apparently transferred to AES/XXXX ). That complaint regarding issue with the credit reporting of these two accounts still stands, but in addition, that complaint is regarding the documents that were sent to me from AES/XXXX claiming that the accounts are validated and verified. Their exact words are, " American Education Services ( AES ) has determined that the loan ( s ) listed on the back of this letter is valid. Accordingly, we have enclosed copies of the documents that confirm your obligation to repay the loans. The original Creditor name and address can be found in this enclosed document. '' 1 ) I have never seen a lot of these documents ever in my life, so seeing my signature there is quite amazing. The " Consolidation Loan Verification Certificate '' -- never before seen. The extraordinary magic letter from XXXX XXXX , XXXX -- never before seen. The original creditor IN the Performant letter named XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX -- who in the world is this? LOL -- never before seen. There's even a botched rendition of my signature on this letter. Okay, really? Try harder. The document titled, " Financial Disclosure for Reasonable and Affordable Rehabilitation Payments '' -- never before seen. Yet, it claims it was emailed XX/XX/XXXX. Please tell me how someone is responsible for something they've never seen or signed. Yet, this is all still being pushed as proof. The only one I have seen was the document dated in my hand on XX/XX/XXXX -- that I know for a fact was not sent to AES, XXXX XXXX, or XXXX. 2 ) Therefore, I continue to stand by the fact that I never signed an agreement with AES, XXXX XXXX, or XXXX. You MUST provide original provide an original contractual agreement in its original form, bearing my actual, wet signature and of which THOSE DOCUMENTS MUST EXPLICITLY STATE AN AGREEMENT WITH THE COMPANIES THAT ARE REPORTING ON MY CREDIT REPORTS. You have still not done this, so no, this process is not over. Moreover, you are still under violation of the FCRA & FDCPA because you are reporting an invalidated, unverified account and have not supplied an original instrument of indebtedness bearing my signature that CLEARLY states obligation to pay the companies that are reporting in my credit files -- AES, XXXX XXXX, and XXXX. You must provide this, but if you do not, you must DELETE the unverified, invalidated accounts ; the one shown as closed AND the one showing open. I am not to receive bills, lists of disbursement dates, or copies of random documents that I, the consumer, hasn't even received. 3 ) Under the FCRA & FDCPA, validate & verify with proof that all of the addresses and email addresses are indeed mine. Obtaining notice of the said loans and being responsible for the receipt of them is crucial. It is negligent to say that debts this large are mine simply because information is on a page ; you must prove that it actually is mine AND THAT I RECEIVED THIS INFO, WHICH I KNOW I DID NOT.
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02/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Good Afternoon, I found your helpful article published by XXXX XXXX on XX/XX/XXXX when searching for help regarding my student loans and Public Service Loan Forgiveness.
I currently have consolidated federal loans serviced via FedLoan Servicing. They previously informed me that they intend to cease servicing this loan, but that has yet to occur.
On XX/XX/XXXX I filed a PSLF application to determine if I am currently eligible for loan forgiveness, and if not, how close I am to forgiveness. I followed up multiple times before eventually receiving my results on XX/XX/XXXX. These results claimed that I have only between 20 and 23 qualifying payments, even though I have been working in public service for over 12 years, and have never been late with a payment when not in deferment. I was shocked. The PSLF letter had no breakdown of qualifying and non-qualifying payments, but I did find such a breakdown elsewhere on their website under a section entitled " Public Service Loan Forgiveness ( PSLF ) Payment Tracking. '' Here, I found 20 payments noted as " ineligible payment, '' presumably because they were not under a qualified payment plan at the time, but that all should count now. I also found big gaps where nothing showed as either qualifying or non-qualifying, included only one month addressed before XX/XX/XXXX ( XX/XX/XXXX shows as non-qualifying ). There are only 2 payments before 2019 listed as qualifying, and looking at the wide dispersal of recent qualifying payments it doesn't appear that the new guidelines have been applied at all.
I called their consumer helpline, and the representative appeared to have a script she would read any time I would refer to the President 's recent change in how these loans are applied for PSLF purposes, informing me that " there has been no change to the federal law. '' Once we got past that and I tried to address the discrepancies, she made general statements that I must have been not employed with a qualifying employer or on deferment for the ineligible times. When I pointed out the " ineligible payment '' notations on times that I was clearly employed with a documented eligible employer and had not paid late, she said that the " recent interpretation '' of the PSLF guidelines may not have been applied there. When I asked about the years of missing data, she said that perhaps they hadn't serviced my loans then. When I asked how to remedy all of this, she suggested I file another PSLF application closer to the XXXX deadline. Considering it took almost 3 months for this calculation to occur, and the multiple problems contained therein, I don't feel that is a viable option.
I have over 90,0000 in student loan debt riding on this decision and it impacts every aspect of my life, from current career choices to future financial budgeting. I don't know if these loans should be forgiven now, in months, or in years, and there doesn't seem to be a means to determine that. I was searching for private entities to investigate this on my behalf when I came across your article. Obviously the idea of going further into debt to pay someone to advocate on my behalf isn't appealing, but I feel like I'm running into dead ends everywhere else. I would be so grateful if you can help me find some clarity.
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10/01/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I entered a consumer credit transaction with FedLoan servicing XX/XX/2014. My signature and negotiable instrument, in this case, the Master Promissory Note was payment to FedLoan servicing and I am still fraudulently being told to pay.
Within 30 days after the transaction, I failed to received a copy of my agreement with my signature and FedLoan Servicing 's registered agent signature which makes this fraudulent concealment. Pursuant to UCC 2-204, ( 1 ) A contract for sale of goods may be made in any manner sufficient to show agreement, including conduct by both parties which recognizes the existence of such a contract.
Therefore, FedLoan has committed deceptive practices.
Attached below is a copy of the fraudulent Master Promissory Note, the contract also did not include my rights as the debtor, 16 CFR 433.2 : 433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
In connection with any sale or lease of goods or services to consumers, in or affecting commerce as commerce is defined in the Federal Trade Commission Act, it is an unfair or deceptive act or practice within the meaning of section 5 of that Act for a seller, directly or indirectly, to : ( a ) Take or receive a consumer credit contract which fails to contain the following provision in at least ten point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
or, ( b ) Accept, as full or partial payment for such sale or lease, the proceeds of any purchase money loan ( as purchase money loan is defined herein ), unless any consumer credit contract made in connection with such purchase money loan contains the following provision in at least ten point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
FedLoan Servicing also committed many violations of the Fair Debt Collection Practices Act, 15 USC 1692e : A debt collector may not use any false, deceptive, or misleading representation or means in connection with the collection of any debt. Without limiting the general application of the foregoing, the following conduct is a violation of this section : ( 2 ) The false representation of ( A ) the character, amount, or legal status of any debt; or ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt.
( 4 ) The representation or implication that nonpayment of any debt will result in the arrest or imprisonment of any person or the seizure, garnishment, attachment, or sale of any property or wages of any person unless such action is lawful and the debt collector or creditor intends to take such action.
( 10 ) The use of any false representation or deceptive means to collect or attempt to collect any debt or to obtain information concerning a consumer.
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04/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have five loans, which all currently reside with XXXX XXXX. Each loan was taken out between XX/XX/XXXX and XX/XX/XXXX. Three are subsidized ; two are unsubsidized. ( PARAGRAPH ) I have two issues with my current loan servicer, XXXX XXXX ; 1 ) I was forced into several forbearances despite my circumstances as a full-time student, 2 ) the loan servicer ( XXXX XXXX ) has refused to acknowledge my status as a full-time student between the dates XX/XX/XXXX and XX/XX/XXXX. ( PARAGRAPH ) XX/XX/XXXX, I graduated from University of XXXX XXXX. ( PARAGRAPH ) XX/XX/XXXX, I moved to XXXX XXXX to work, full-time. ( PARAGRAPH ) XX/XX/XXXX, I became a full-time student at XXXX University of XXXX and XXXX ( XXXX ), with a focus in XXXX XXXX, studying under a XXXX government scholarship ( XXXX XXXX XXXX ). My tuition and a living stipend were provided by the scholarship. ( PARAGRAPH ) In XX/XX/XXXX, I received a second scholarship to continue studying XXXX as a second language for one more year, then to study for a XXXX ' degree in XXXX. and XXXX. XXXX ( this scholarship paid for a total of 3.5 years of tuition and living expenses ; 1 year for language, 2.5 years for Degree studies ). I completed the year of language and completed one semester of Degree study. ( PARAGRAPH ) XX/XX/XXXX-XX/XX/XXXX ( while in XXXX ), I was forced to accept the terms of several forbearances, as I was told that my loans were already delinquent and that the penalties would be far worse if I did not acknowledge my delinquency with a forbearance. Each forbearance capitalized the interest that had accrued on each loan, increasing my principal loan amount. ( PARAGRAPH ) XX/XX/XXXX, I filed for " In-School Deferment '' with XXXX XXXX, as I was a full-time student. XXXX approved the deferment, but later revoked it ; I was told that the " In-School Deferment was not the proper program for the university in which I studied. ( PARAGRAPH ) XX/XX/XXXX ( after one full semester of XXXX ' study ), for personal reasons, I terminated my studies. I returned to the USA and began repaying my loans as soon as I was able to find employment. ( PARAGRAPH ) XX/XX/XXXX, I applied for the " Education Related Deferment '' program with XXXX XXXX and was denied. XXXX claims that, either, the program in which I was enrolled was not sufficient to be considered, or my application was insufficiently completed. ( PARAGRAPH ) Attached to this complaint form I have included 5 PDF documents ( they may not be in this order, but are described as follows ) ; A ) Application for my first scholarship, the school year beginning XX/XX/XXXX, B ) Admission notice for language and Masters ' program, the school year beginning XX/XX/XXXX ), C ) Two enrollment Certificates outlining funding sources, dates of study, and programs for study ; these documents are dated and worded as such indicating that the programs were already begun. Both forms indicate the expected XX/XX/XXXX graduation date, D ) Two final transcripts of XXXX language study, E ) Two Deferment Request forms submitted to XXXX XXXX ( Education Related and In-School ). ( PARAGRAPH ) Thank you so much for your time and consideration. ( PARAGRAPH ) If further information or documentation is required please reach me at any time. ( PARAGRAPH ) Best
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01/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
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Web |
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On XXXX XXXX, ( 22 days after submitting my most recent payment ) I visited the FedLoan Servicing website to monitor my student loan. I noticed that I was the principal amount of my remaining XXXX accounts had been increased. There was n't ( and today, still is n't ) any correspondence indicating why the interest on my accounts increased {$58.00}. On the morning of XXXX XXXX at XXXX, I contacted FedLoan Servicing and spoke with XXXX , ID # XXXX for 72 minutes. During this time, I was provided with inaccurate reasonings as to why the interest may have been capitalized. Finally, XXXX stated that she will request for a review to be completed on my account to determine why the principal amount increased. I asked XXXX that I be contacted once there was additional information and she stated that this would occur. On XXXX XXXX at XXXX, I contacted FedLoan Servicing again to inquire about any updates on my account. I spoke with XXXX, ID # XXXX for 14 minutes. XXXX stated that my account was still being reviewed but she offered to look at my account to determine if she can assess why the capitalization may have occurred. XXXX indicated to me that there was no reasoning for the increase in my principal amount, based on her independent review. XXXX stated that she would leave the " review '' status on my account. On XXXX XXXX XXXX, I contacted XXXX again and was informed by worker ( I did not record name and ID, unfortunately ) that the review status on my account was removed with a note to inform borrower, ( myself ) if called that interest was capitalized because application submitted was to have payment recalculated, as opposed to re-certified as intended. I did not accept this response because I knew it was inaccurate and requested to be transferred to a supervisor. I spoke to the supervisor XXXX, ID # XXXX for over 30 minutes. XXXX initially stated that he did not understand why interest was being capitalized on my account as I re-certified my Income Based Repayment Plan which had not changed, in addition to my making large payments to satisfy the accrued interest on my account. XXXX later indicated that I was being charged interest from XXXX 2016. When I asked XXXX to explain why, he could not. I requested that my account be adjusted, but he refused stating that it will go into review.
I am communicating this complaint at this time because I do not trust the worker/supervisor at FedLoan Servicing. I was told on XXXX XXXX and XXXX that my account was being reviewed. On XXXX XXXX, I was informed that it was no longer in review ( I was never contacted ) but a note on my account stated to inform me of information that was inaccurate ( explained above ).
In the year of 2016, I paid off {$32000.00}. I have been working several jobs to afford to make such payments on my account. I no longer wish to burdened by this loan and the constant monitoring of my account in fear being taken advantage of. It is an insult to increase my loan amount, for no apparent reason, especially while I am working hard to eradicate this debt.
In conclusion, my principal amount was increased and none of the workers at FedLoan has been able to provide an appropriate explanation as to why this occurred. Most importantly, my account is not being adjusted.
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11/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I consolidated all Parent Student Pus Loans with my bank XXXX XXXX and paid off all the loans including Fedloan Servicing in XXXX XXXXand I started paying XXXX XXXX for the loan. Then in XX/XX/XXXX, I started receiving emails from Fedloans Servicing and thought it was some glitch in their system. I continued to receive emails every month and I continue to ignore them until XX/XX/XXXX. I logged into the website of Fedloan Servicing to check what's the reason I am receiving the emails and I find out that I have a balance. I called and spoke to customer service explaining that I have proof of payments of three checks accompanied of three letters clearly stating the payment of the three loan in full. They told me that they received the checks and applied them to the account and they do not have records of the letters because it's another department that handle that. I sent them to them copies of the checks and the associated letters. I continued calling to follow up and during my follow-ups I explained to them that the account is paid in full and they should close the account. They refuse to do so and since they made the mistake by depositing the checks and disregarding the letters indicating the full payment of the account to clean there mess, they issued three treasury checks of the amount that paid in full the Fedloan Servicing in XX/XX/XXXX and sent the account to a collection agency. I received the three treasury checks, I wrote void on them and returned them back to them. The collection agency corresponded with me regarding the account, I sent them the proof of payment in full and I called them. They had nothing to say to me other than it's under investigation. I continued to contact the collection agency and at the end they told me that file is back to Fedloan Servicing and they will not contact me an more. In XX/XX/XXXX or XXXX, XXXX, Fedloan Servicing used another tactic by sending three treasury checks to XXXX XXXX directly stating on the stub " Refund ''. XXXX XXXX get the checks and deposited them directly into my account without our consent. We did not realize we had that money in aour XXXX XXXX account until XX/XX/XXXX. We called XXXX XXXX customer service and they stated that we received a refund from the treasury department of XXXX, we asked for what? and they had no explanation. We realized the tactic Fedloan Servicing used to hook us up for the full payment already made in XX/XX/XXXX and we told the customer service that we did not endorse those checks into our account and please remove it from our account. They told us to go in person to the bank. I went to the bank and spoke to V.P. Store Manager XXXX XXXX ( XXXX XXXX ) regarding the above matter and asked him to remove the money that is definitely not ours and we did not deposit those checks. He told me that he will check with XXXX XXXX corporate legal department and get back to me. He never did, then I payed him a visit on the morning of XX/XX/XXXX and asked him regarding the out come with his corporate legal department, he said I can not do anything. Now Fedloan Servicing has erased all activities on my account and made it look like I did not make any payment and reinstated the interest like they did not have the full payments since XX/XX/XXXX.
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11/02/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I signed a private loan with American Education Services, servicing the loan for National Collegiate Trust. I graduated with my XXXX degree in XX/XX/XXXX ofXX/XX/XXXX from XXXX University and ultimately attended XXXX XXXX at the XX/XX/XXXX. I graduated with my XXXX. degree from the XX/XX/XXXX on XX/XX/XXXX and started my three year family medicine residency on XX/XX/XXXX at XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX, New York.
Prior to starting medical school, I had contacted AES regarding my deferment options on this particular private loan. I knew I had limited deferment time because I had used a significant amount of it during my XXXX enrollment and my post-baccalaureate career where I took the required sciences to be eligible to start medical school. I was told, through AES, that I would run out of deferment time during my professional school enrollment in medical school BUT once I graduated I would have an ADDITIONAL five years ( 60 months total ) of deferment due to Residency Deferment that my loan was eligible for. This was re-iterated SEVERAL times over the course of five years since XX/XX/XXXX. In fact, AES does not dispute this, they have told me over and over again that the information I received from their company was in fact now " incorrect '', the same information that was reiterated for over five years now.
When the time came to apply for the residency deferment, on XX/XX/XXXX, I sent in the required paperwork SEVERAL times, only for AES to mismanage this once again. I was told " everything is in order '', again, from several representatives that there would be no issue with this deferment as my loan did allow it and I was starting a U.S. accredited family medicine residency program that was under the allotted time of 60 months and I would be given another 36 months of deferment for me to complete my training. Over the course of several weeks, I waited, waited and waited further. When there was no response, I called AES once again, demanded to speak to a supervisor, and they expedited the case.
This was when AES completely changed their story. They denied the deferment request, suddenly citing that " residency deferment time and in-school deferment time are treated as the same thing '' therefore, according to AES, I had maxed out my total deferment time of 60 months. This was absolute ludicrous. In fact, I had to contact several more representatives who agreed with me, citing they could not understand why I was not eligible? Ultimately, once this did reach a supervisor, they spewed the same lies that they were now spreading that residency deferment time and educational deferment were synonymous with each other and were not separate entities. Therefore, I am not eligible for the residency deferment time that was promised to me for five years now.
I demanded documentation from my account, including account notes, which AES has refused to hand over. Given the fact I believe AES is now committing fraud, I have also consulted two different attorneys who are agreeing to take my case if CFPB can not find a suitable resolution. I am demanding and from AES and asking them to allow me to have the deferment time that they have guaranteed I would have for several years now.
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11/15/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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Fed Loan servicing assumed my student loan. In XXXX they contacted me stating that my loan was in default and no longer on deferment and I had a balance of {$10000.00}. They stated I could not make payment arrangements and had to pay it in full because it was in default. They suggested that I take out a personal loan or borrow from a family member to pay it. I couldnt do anything like that so I was at a loss. They submitted a garnishment order to my employer that I had just started working for and never provided a 30 day notice on XX/XX/XXXX. I got the notice from my employer a week before garnishments were to start. The order stated that I owed {$10000.00} and I was going to be garnished for {$16000.00} ( added fees ) until it was paid. I was then contacted in XXXX by fed loans stating that I could reduce my debt if I made additional monthly payments of {$5.00}. If I made these payments for 12 months then they would remove the collection fees and consolidate the 3 loans I had so that the debt would pay down faster. Additional payments started XX/XX/XXXX. I was not aware how much had been paid out in garnishments yet. XX/XX/XXXX my employer was sent a garnishment cancellation notice. I was contacted shortly after stating that my has been paid and that my employer was notified to discontinue garnishments.They stated they would forward the information to the department of education and they will contact and provide me with my release. The last payment was XX/XX/XXXX. They continued to automatically deduct the {$5.00} additional payments though until XX/XX/XXXX. I was contacted 2 months later stating they were calling in regard to my student to set up payment arrangement for the remaining {$3000.00} balance. I stated my loan was paid, they said this is what they got from the servicer, after a back and forth they told me to make {$50.00} payments to keep it out of default while they figured out what was going on. called every month to check the status and they said that I did a loan recovery agreement to get out of default. I told them no I didnt sign anything for that it was out default because it was paid off. The recovery agreement is where you pay 9 additional payments during the garnishment for 10 consecutive months. If that is successful your garnishments will stop and they will take your loan out of default and set up a payment plan. I made additional payments from XX/XX/XXXX to XX/XX/XXXX. Thats 16 months not 10. Also I payed through garnishment and additional payments a total of {$17000.00}. Thats {$1000.00} more than the garnishment order. They also never consolidated the 3 loans. I refused to keep paying and now the {$3000.00} is in default. XXXX XXXX XXXX has now submitted garnishment. I just found out. I never got a 30 day notice. When I called to tell them I dont owe this they stated that I submitted a no contact order so they couldnt send me notice and cant talk to me about it. I never contacted them and thats not even legal for them to do. Im entitled to a hearing to stop the garnishment from happening thats why Im suppose to be given notice. Ive been trying to clear this up for years and they finally in XXXX fed loan servicing sent me my payment history after stating they didnt have that information.
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08/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Please see attachments for a thorough explanation and my records of payment.
I have been in a dispute with XXXX XXXX since XX/XX/XXXX over the number of qualifying payments I have made under the terms of the Public Service Loan Forgiveness Program. My records show that have have made 105 qualifying payments from XX/XX/XXXX - XX/XX/XXXX, XXXX has provided four letters with three different numbers of qualifying payments made during the same payment dates ( XX/XX/XXXX - XX/XX/XXXX ) : XX/XX/XXXX - 56 payments XX/XX/XXXX - 80 payments XX/XX/XXXX - 88 payments XX/XX/XXXX - 88 payments I contacted about XXXX by telephone on XX/XX/XXXX and was told that the company was implementing a new computer database system and that they had sent incorrect information ( e.g. fewer qualifying payments than accrued ) to many people and that I would get a correct accounting. I received a second letter from XXXX on XX/XX/XXXX ( dated XX/XX/XXXX ) which reported that I had made 80 qualifying payments toward the PSLF Program. On XX/XX/XXXX at XXXX XXXX ( XXXX ) I called and spoke with XXXX and about one minute later I asked to speak to a supervisor and was transferred to XXXX. He reviewed my XXXX payment records with me and said that the 13 payments were qualifying payments and that he was making the adjustments to XXXX records as we spoke. ( I am now disputing 17 records, at the time it was 13. XXXX retroactively disqualified four additional payments ).
I received paperwork on XX/XX/XXXX confirming the correct forbearance dates, thereby qualifying three of the disputed payments, but XXXX has still not changed the status of the three payments to qualifying. Further, they never changed the status of the 10 payments I discussed with XXXX on XX/XX/XXXX, and that my records show as qualifying. In their next correspondence dated XX/XX/XXXX, XXXX disqualified four payments they previously reported as qualified. XXXX retroactively changed the amount due from XX/XX/XXXX - XX/XX/XXXX ( nearly nine years later ) from {$470.00} to {$480.00}.
In XXXX correspondence dated XX/XX/XXXX, XXXX again reported that I had made 88 qualifying payments under the PSLF Program. This correspondence included payment detail from XX/XX/XXXX - XX/XX/XXXX and amounts previously recorded as being received were zeroed out on the accounting ; specifically payments made in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
I have filed four complaints with the Department of Education Ombudsman, and they have closed three of the four cases ( 4th pending ). I have reservations about whether the Ombudsman can be truly effective since they are part of the agency they are sometimes charged to investigate - the Department of Education.
I have contacted Senator XXXX XXXX ( CO ) about this issue and I have signed a release of information so they can speak to the Department of Education on my behalf. On XX/XX/XXXX I filed a complaint with attachments ( attached to this complaint ) with the Department of Education Ombudsman office. Today I am filing with the CFPB.
My records demonstrate that as of XX/XX/XXXX I had made 105 qualifying payments to the Public Service Loan Forgiveness Program, putting me on track to make 120 payments, and thereby qualifying for forgiveness on XX/XX/XXXX.
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11/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been dealing with XXXX XXXX for the last year, trying to get a reduced IDR payment based on my XXXX AGI - per industry standard. The first time I applied for a new IDR rate with my tax return, they took months to respond then said I did it incorrectly. Next I resubmitted my application and they said that since the tax return was more than 90 days old I had to submit a paystub, which was higher than the rate I would have gotten had they used my AGI. Later that year, in XX/XX/XXXX I started a new business so I called to find out what I needed to do to claim my self employment status and how I could prove my income. I spoke to a customer service rep and they told me to write and hand sign a letter attesting to my status and list my income for the past three months, since the pay wasn't regular. I did that and waited two weeks when I got a letter my application was incomplete. I called back and they said I have done everything correctly. The customer rep promised to resubmit and expedite because I had a payment due soon. By the time my payment for XXXX was due I still hadn't received any positive news that my application had been processed. In constrast my similar loans through XXXX XXXX had been approved weeks ago at a much reduced rate reflecting my new income. After I went back into forbearance while waiting to process the application, I got another email saying my application had not been accepted - for the same reasons as before. I called again and again the customer service rep said it should be fine. I spoke to a supervisor who also confirmed that I had done everything correctly. They assure me that my application would be approved before my forbearance days ran out in XXXX, when my new payment was due. The weekend of XXXX XXXX, as soon as their offices closed for the long holiday weekend, I received an email saying my application was not approved. I had to wait 3 days to call them - at which point it was be impossible to reduce the amount that was due for XXXX. I spoke to two reps that following Tuesday and finally a supervisor explained that I had been misinformed about what I needed to submit for my IDR to be approved given my new self-employed status. I sent him the required bank statements that he said would be sufficient and magically within two days he was able to approve my application. I told him that because this long wait time was XXXX ' fault, that their employees were misinforming me for months, they should 'refund ' my forbearance days that they wasted as well as make my account current so I didn't have to pay the high/incorrect bill for XXXX. He said he would file a request with a different department that should handle it within the month - or at least before the bill went into collections. That was in early XXXX and since then I have called multiple times to get my account current, all the while paying my new lower rate. Still there has been no movement on it and I am reaching a point where this unpaid bill will count as a negative mark on my credit score. I want to be able to hold XXXX XXXX accountable for the bad customer service and for threatening my financial health. I filed a report with the XXXX, but they said they had no recourse with a government agency like XXXX. Please help!
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04/01/2015 |
Yes |
- Debt collection
- Federal student loan
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In 2013 my students loans went into a repayment status, with an initial payment date of XXXX/XXXX/2013. I did not receive my repayment terms as they were sent to a temporary address and I was in the process of moving. I contacted the lender ( XXXX XXXX XXXX ) on XXXX/XXXX/2013 via their messaging system, as suggested in their emails, to inquire about placing my loans into a deferment status XXXX derogatory reporting had not begun ). The response from the lender was to complete an eligibility quiz on their website, and submit produced form, to which I obliged. In XXXX I retrieved the response, and submitted the form produced after completing the lenders eligibility quiz to the loan deferment department as directed, and assumed my loans were placed in deferment as indicated on the website.
Two months later I noticed derogatory marks on my credit report and contacted the lender, at which time, due to their mistake, they agreed to backdate my forbearance and " remove all delinquencies '' from my account.
The lender has since refused to pass the updated account information along to the credit reporting agencies. I have disputed the delinquencies with the lender, credit reporting agencies, and the ombudsman on several occasions, however, the lender is refusing to update the account information stating because it was accurate " at one time '', they do not have to remove the derogatory remarks from my account. In addition XXXX stated they were following XXXX guidelines by keeping inaccurate information on my credit report. I have since confirmed with XXXX representatives, this is untrue.
The lender 's failure to report complete and accurate account information is a violation of the FCRA section 623 ( a ). Furthermore on XXXX, I was advised the lender would not report any of my payments while the loan was in deferment status, and advised I put my loans into a repayment status if I wanted my payments to be reported, this is also a violation of the FCRA.
At the advice of the lender I removed the loans from deferment, and they have since started reporting payments.
I have since learned that not reporting payments to an account is a violation of the FCRA and requested to have my loans account changes removed. My loans have been placed back into a deferment status, however, they have not reversed any of the compounded interest.
I filed a compliant with the Ombudsman and was advised on XXXX by representative XXXX XXXX that student loan lenders are required to follow the same regulations as other lenders and directed my to the Title 34, however, no where in the Title 34 does it state that it negates other Federal Regulations, in fact there are several references to compliance with FCRA, therefore the lender is not above government guidelines and must report the retroactive deferment status, and removed delinquencies.
The attached documentation shows my accounts were in a General Forbearance starting XXXX/XXXX/13, meaning no payments due from that date forward. However they are reporting my as delinquent in XXXX, XXXX, and XXXX 2013. Their failure to update the credit reporting agencies with the retroactive deferment date and updated payment statuses is a violation of FCRA 623 ( a ). Please investigate and request removal
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10/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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FedLoan servicing is in violation of 34 CFR 685.209 with how they have set the payment on the on my student loans ( I am on the Pay-As-You-Earn [ PAYE ] plan ).
Per 34 CFR 685.209 ( a ) ( 4 ) ( A ) The maximum monthly amount that the Secretary requires the borrower to repay is the amount the borrower would have paid under the standard repayment plan based on a 10-year repayment period using the amount of the borrower 's eligible loans that was outstanding at the time the borrower began repayment on the loans under the Pay As You Earn repayment plan In XXXX of XXXX I received correspondence from Fedloan to recertify my income based plan or my payment would go to the standard payment of {$390.00} ( At the time my payment was around XXXX ). I did get a substantial raise since the last recertification, but did not know how much it would raise my payment. I filled out the re-certification form and choose to give Fedloan access to my tax info from IRS.gov and chose the option to have them review and pick the plan that was most advantageous to me.
On XX/XX/XXXX I received correspondence from Fedloan that I would be remaining on the PAYE plan ; however, that my payment amount had increased to {$410.00}. I immediately called them and told them that this amount was higher than the standard repayment plan. I was then told that if I went on the standard plan that my payment would be {$410.00} ( they calculated as if I was put on the standard plan effective that day and not what the payment would be effective the date repayment began as the regulations require ).
In XXXX of XXXX I found info on the studentaid.ed.gov that stated the payment amount for the PAYE plan was Generally 10 percent of your discretionary income, but never more than the 10-year Standard Repayment Plan amount. I called Fedloan and tried explaining this, the lady did not quite understand but said due to the misinformation I was given regarding the standard plan in XXXX that she would put in a ticket to try to get the overage refunded to me.
On XX/XX/XXXX Fedloan informed me that the request was denied, would not give me any information as to why, and would not let me speak with the department that made the determination. Additionally, one of the representatives provided me with more misinformation ( she told me that the standard plan does not qualify for Public Service Loan Forgiveness, that is most certainly not true ).
I am demanding of Fedloan that my payments for the past year be retroactively calculated to be in conformance with 34 CFR 685.209 and that the amount that I have overpaid be refunded expeditiously.
Seeing that my payment amount for the past year has been more than the maximum allowed by regulation, and that Fedloan has not fixed the error despite multiple attempts on my end, I believe that there are probably others facing the same situation. For this reason this complaint is going to, the CFPB, the House Education Committee, the House Financial Services Committee, the House Oversight Committee, Congressman XXXX XXXX, XXXX, and XXXX. ( I have tried to send a copy to Fedloan, but their website will not allow me to send the email as it says there is an invalid character, but does not tell me what character is invalid. ) Thank you,
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02/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am eligible for the Public Service Loan Forgiveness program and submitted the initial application to enroll in the program. I was switched to XXXX XXXX for my servicer in XX/XX/XXXX. I have consistently submitted payments and updated my employment certification forms, but in XX/XX/XXXX I noticed that my account showed only 9 qualifying payments had been made under the PSLF program. I called XXXX XXXX and stated that I had 6 1/2 years worth of payments that were missing from that number. They told me that my previous loan servier, XXXX, never sent over the information. I called XXXX who stated they did in fact send it, but would be willing to submit the information to XXXX XXXX again. I received confirmation on XX/XX/XXXX that XXXX XXXX received the necessary information from XXXX and they would be in process of verifying 66 loan payments, but it could take up to 6 months.
So today, XX/XX/XXXX, I called XXXX XXXX because it has been 6 months and it still shows only 9 payments have been made. I was told that they actually don't have timelines that they expect to complete this process and it could take 1-2 YEARS to verify some accounts. I was told they have over half a million accounts that they are processing with limited staff and I just need to be patient. I was told the requests are processed in the order they were received. So I asked if they could tell me where I stood in the line of people, whether there was a number in a queue, and their response was " no, I don't know where you are in line ''. I explained that this is incredibly frustrating and concerning that 6 years worth of payments are essentially being held hostage because their company can't process anything in a timely manner. I asked if this is why only 1 % of people are actually receiving forgiveness, because they are taking so long to process information? I was told the actual application for forgiveness is a separate process that involves my account being reviewed AGAIN, and that could take up to 6 months.
So now I sit here with 6 years worth of payments not being accounted for, being managed by a company who can't give me any information about where I stand or how long it could take to verify all those payments and all I can do is wait. Wait anywhere from 6 months to 2 YEARS, plus the time of processing the actual application when I am eligible.
This is extremely poor management of such a significant program. This company should be held liable for their long wait times, lack of communication, poor customer service, and conflicting information. It is a disservice to every single person in this program that XXXX XXXX is the ONLY company that manages this program. There are multiple servicers, we should have the option of more than just this company.
I feel helpless and frustrated that there is literally nothing I can do about this except wait even longer until they decide to get to my account. I qualify in every sense of the word for PSLF, I have continuously made payments on time and completed every necessary document and the only thing I get in return is a vague suggestion to just keep waiting.
This is unacceptable and something needs to be done for the half million applicants like me who must be going through the same thing.
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10/27/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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In XXXX my XXXX and I made the decision to consolidate our federal student loans in hopes of simplifying our payback arrangements. This resulted in a private loan with XXXX, serviced by AES which originated on XX/XX/XXXX with a balance {$42000.00} with a variable rate at the time based upon the XXXX.
Since origination, almost exactly XXXX ago, the following are the loan facts to date : ( XX/XX/XXXX ) : Current Interest Rate : XXXX XXXX ( Standard Variable ) Payments made to date ( according to the banks payment history ) : XXXX Average Monthly Payment {$300.00} Late Payments Since Origination : XXXX Late Fees Paid Since Origination : {$75.00} Principal Paid to Date : {$9700.00} Interest Paid to Date : {$40000.00} Total Paid to Date : {$50000.00} Expected Payoff Date : XXXX/XXXX/XXXX My complaint should be self evident based upon the numbers above.
While the ( to date ) loan details state that our term is " XXXX XXXX '' we have satisfied XXXX payments to date and have only paid less than {$10000.00} to the principal.
The loan details also state the " Expected Payoff Date '' to be XXXX/XXXX/XXXX? Why when I have made XXXX payments to date - this should show remaining payments of XXXX - Not a brand new repayment term of XXXX XXXX
What I have noticed is that every time the rate changes- the Loan starts over. This is fraudulent in my eyes. I have made XXXX payments out of a Total XXXX payments.
Also- One should note that my XXXX and I filed for XXXX XXXX Bankruptcy in XXXX, XXXX in XXXX of XXXX.
The bankruptcy was a result in part to past medical debt and my wife losing her business due to unforeseen circumstances.
Due to the bankruptcy pending on our credit report, we are not able to refinance the student loan.
However- with making XXXX payments out of XXXX payments - I don't believe I need to be trying to get a student loan to pay off the balance - as we have paid more than what was originally owed to AES- As shown above, in the past XXXX XXXX we have been late paying this student loan ONCE.
It should also be noted that the terms of this loan states that payments will be made to the interest first until the interest is paid off then to the principal.
We have been making payments higher than the minimum due - at least by $ XXXX so that we can get the interest paid off. We have paid off the interest and find that the next month the interest goes up and we are in a {$200.00} deficit in interest.
This loan is set up for the bank to win and for us to fail - never in the life time of my life will I have this loan paid off by the likes of the suspicious and fraudulent like activity of the loan- in all retrospect - AES/XXXX XXXX have set us up for a lifetime of debt - a debt that will pass on to our children- as we can not get ahead of it due to the raising of the interest and the renewing of our loan every month.
One more fact - This student Loan is more than I make in salary on a yearly basis- I have been paying on this loan for XXXX XXXX - And still owe more than I make a year.
I have attached the loan transactions to date document that was downloaded from the AES website.
I have also attached the details of the loan as printed from their website in XX/XX/XXXX and most recent XX/XX/XXXX.
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11/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My complaint is about XXXX 's handling of counting my qualifying payments toward the Public Service Loan Forgiveness Program ( PSLF ). After finishing XXXX school in XXXX I had consolidated all of my loans as a Direct Consolidation Loan. I have been on the Income-Based Repayment Plan ( IBR ) since my repayment started in XXXX, and have been working at a PSLF-qualifying employer the entire time. I first learned about the PSLF in XX/XX/XXXX. I certified my employment that same month and I was transferred from XXXX to XXXX, with that process finalized in the spring of XXXX.
When I was in school I took both subsidized and unsubsidized loans. As such, my total consolidated loan balance is always split up on my bill into two balances : Direct Subsidized Consolidation Loan ( DLSCNS ) and Direct Unsubsidized Consolidation Loan ( DLUCNS ). Each bill breaks down the current due for each of these, and the sum of these is the " total due '' printed on my bill. I pay this exact amount each month, on time.
I was surprised to see my qualifying payments ( as determined by XXXX ) differ between my subsidized and unsubsidized loans. It showed 19 qualifying payments for the subsidized portion ( which at that point in time was about right by my estimation ), but only 2 for the unsubsidized portion. This made no sense to me as I have been paying on both loans for the exact same amount of time, as part of the same bill. I called XXXX and told it was probably a " computer glitch '' and they would look into it, and to expect a correction within a few months ( this did not occur ).
Fast forward to one year later ( XX/XX/XXXX ) and I once again recertified my employment for PSLF. I was hoping that the " glitch '' from last year would be corrected upon recertification. However, when I received a document showing an updated number of my qualifying payments, it was still not corrected properly. It now shows 31 for the subsidized portion, which I believe to be correct ( 19 last year +12, makes sense ). However, for the unsubsidized loan, it says I've only made 11 qualifying payments to date. Even if last year 's number of 2 was a " glitch '' that was not corrected, then after making payments for another year I would at least expect this number to now be 14 ( 2+12 ). How could they give me credit for 12 months of qualifying payments for one and only 9 on the other?! Again I reiterate that I always pay them at the same time, as part of the same bill!
Upon receiving this updated payment count, I called XXXX customer service again. Even though they admitted that they could see on their screen that some payments had mistakenly not been counted, I was told my account would need to be formally reviewed for this to be corrected. I have waited VERY patiently, but no correction has occurred in the several months since I made this call. I called again this past week and was told the review was ongoing, and could take several more months. It has now been nearly two years and multiple phone calls with no resolution. At this point I have no faith that this mistake will actually be corrected without intervention from the CFPB, which was recommended to me by someone who had a similar experience with XXXX and had it resolved. Please help!
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04/12/2015 |
Yes |
- Debt collection
- Non-federal student loan
|
- False statements or representation
- Attempted to collect wrong amount
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|
Web |
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National Collegiate Student Loan Trust is a trust, not a lender like American Education Services claims they are. I spoke with a supervisor named XXXX from XXXX XXXX XXXX and he advised me that American Education Services also owns some of the trust therefore they can delete any credit reporting data they sent to the credit bureaus, I could lose my job over the credit reporting. American Education Services automated phone system gives out incorrect information which I notified them of multiple times but on XXXX/XXXX/XXXX, I recorded my payment call plus I also recorded the call I had with the supervisor. She acknowledged the automated system is incorrect because it tells you owe than you actually do, which is illegal. When I call in to get the payment information, it is often incorrect. What American Education services is doing is committing fraud by knowlingly giving out incorrect information. I recorded multiple calls from their company, the reps are not very knowledgeable about the accounts they have in their office. I no longer want AES as the servicer of my loans because they keep credit reporting me even though they should n't be, all negative credit marks will need to be removed by AES/NCT due to misinformation. I HAVE THE CALLS RECORDED AS PROOF BECAUSE AN ATTORNEY TOLD ME THE ONLY WAY TO GET AES/NCT IS RECORD THEIR CALLS. AES claims I ca n't record their calls, but they are allowed to record my calls. They do n't want anyone recording them because they know they are not doing their job correctly. I have asked National Collegiate Trust to remove the credit reporting in the past but they never do, but I have spoken with a consumer rights attorney named XXXX XXXX in XXXX and he advised me, that the credit reporting needs to be removed because AES is knowlingly giving misinformation to people which has been documented. AES ca n't do whatever they want. NCT owns this debt so it is their responsibility to make AES is following the law which they do n't. I was credit reporting by them also in XXXX and XXXX XXXX plus XXXX XXXX because they misapplied payments or post the payments at a later time which is against the law. I made a payment on XXXX/XXXX/XXXX and it posted on XXXX/XXXX/XXXX ( they did remove those items but they reported me in XXXX XXXX, XXXX XXXX, and now XXXX XXXX ), they reported me 30 days due to that but I have made payments on the weekends before and it was n't an issue. I have controllable XXXX XXXX XXXX and every time I deal with AES, I have a XXXX and one night I had to go the emergency room due to them. National Collegiate Trust is a 3rd party debt buyer which means they have to follow FCRA ( Fair Credit Reporting Act ) and the FDCPA ( Fair Debt Collection Practices Act ), they are penalties for violating those acts. AES is not subjected to the FDCPA but they are subjected to FCRA, and NCT is responsible for AES 's actions. I want to move my loan to another servicer because it is clear AES is a quasi-governmental agency, they fell like they do not have to follow the law. I have contacted several board members for PHEA/AES to get this matter resolved once and for all. National Collegiate Trust also never sent me proof they still own this debt which I asked for numerous times.
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04/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I have made multiple disputes with XXXX and XXXX. I sent out dispute letters XX/XX/XXXX to both XXXX and XXXX. I sent out another round of letters XX/XX/XXXX after not receiving results and another round of letters XX/XX/XXXX. My issue is that I have old student loans XX/XX/XXXX/ XX/XX/XXXX/XX/XX/XXXX accounts that were paid due to garnishments in XX/XX/XXXX/XX/XX/XXXX/XX/XX/XXXX that I still have on my account. All of these accounts are XXXX balance and well beyond the Date Of First Delinquency. They were initially XXXX XXXX accounts that were picked up by their collections department XXXX. I have 6 accounts under XXXX and 4 under PHEAA on my credit reports. PHEAA is a collections agency under XXXX. I called PHEAA XX/XX/XXXX XXXX XXXX to ask for the date of first delinquency because I know i am well beyond the 7 or even 10 year period. I spoke with multiple agents and they informed me that my balance was {$0.00} and that they do not have the date of first delinquency for the accounts and that XXXX would have them. I called XXXX XX/XX/XXXX XXXX and was told they could not find anything on my account. I asked to speak with a supervisor, I spoke with a supervisor by the name of XXXX and asked if they can not find any information on my account than how was it verified with the credit bureaus? He did not have a answer and directed me to XXXX XXXX who told me if you were a XXXX customer they no longer had my information. I called XXXX XX/XX/XXXX XXXX XXXX and explained to them the situation and asked them how could they verify when the company does not have my information? The representative told me that they send the dispute out and that when the creditor responds that the account is verified, that is what they report. This can not be what the FCRA meant by an investigation period. The representative advised me to call the CFPB or my Attorney General or if i could get it in writing that the creditors no longer had my information would do the trick. I called the Attorney Generals office but it was a brick wall so I called XXXX again to try and get the no information letter. I spoke with a representative named XXXX XX/XX/XXXX XXXX XXXX and she looked very hard and to my surprise said she found it. She told me the Date of first Delinquency was XX/XX/XXXX and that the account was 136 days delinquent. I asked for a email of the document but they did not send emails to customers so i pleaded that she save that information so that it would be easy to find. She put in a request that a letter be sent out. XX/XX/XXXX XXXX fell off of my XXXX leaving the 4 PHEAA accounts. XXXX 6 XXXX and 4 PHEAA accounts remaining. XX/XX/XXXX I called XXXX to see if the letter had be approved for sending or had been sent but nothing. I spoke with a XXXX and she could not find the DOFD so I asked if she could send a letter saying they do not have it and she made the request. Called XXXX XX/XX/XXXX to see about the letter. The representative said it had been sent out. I received the letter XX/XX/XXXX and it had nothing to do with the Date of first Delinquency or that they no longer had the information. they sent me bills from XX/XX/XXXX along with account numbers of all the accounts XXXX/ PHEAA . I called that day but no help
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07/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
On XX/XX/XXXX I made a payment of {$100.00} on the fedloan website. I mistakenly put in the incorrect bank account number. The number I put in was to an old savings account that is still open. Days later I went in to schedule a payment of {$150.00} to be debited from my bank account on XX/XX/XXXX. At this time I still have no idea that my payment was declined or that I put in the wrong information. By or around XX/XX/XXXX I was notified by my bank that the XX/XX/XXXX charge was declined and with some research of my own I realized I entered the incorrect banking information. So that very day XX/XX/XXXX I went onto the fedloan website and entered in the correct banking information. I also then called fedloan to verify that the changes went through and to see if there was anything else I needed to do to ensure the bill would be paid on XX/XX/XXXX. I was informed by a representative named XXXX employee number XXXX that my bank account information was updated and I asked him if there was anything I needed to do. He informed me that by me changing the bank account information that will take effect immediately and that I did not have to make any changes to the payment that was pending for XX/XX/XXXX. Well XX/XX/XXXX came and the money was not taken from my account. I then logged online to fedloan again to ensure they had entered the correct information and it in fact was correct. So I thought that like most other institutions it would take 7-10 business days for both my bank account and the companies website to update and reflect the payment I gave it sometime. Fast forward to XX/XX/XXXX I received notice from my bank that the payment was declined. So I noticed again that they were trying to debit my old savings account and not the checking account that I have on their site. So in fear I check my credit report and fedloan reported me to XXXX on XX/XX/XXXX. So since I received incorrect information from one of their representatives my credit has decreased by 75 points. Had the representative given me the correct information I would have made changes to the payment I had scheduled for XX/XX/XXXX. I completely understand that I messed up on XX/XX/XXXX but I made every attempt to fix the issue and even called Fed Loan to ensure that a declined payment would not happen again. I have copies of my bank account showing I had the money and I have screenshots of the fedloan website showing that I changed the banking information to the correct information.It is sad that as a consumer I have zero choice in having to deal with this loan servicer when it is well known and by experience of my own that they are completely incompetent. In doing some research on this company many consumers have been given wrong information by Fed Loan representatives. For something this important I would think that all the employees would be properly trained to answer all questions and if they can not try to figure it out but do not give information that they are not certain about because it could effect more than just the account you have with them it can essentially effect someones entire life as it has for me. So now since I was given the wrong information I have figure out how to get this corrected and removed from my credit.
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07/04/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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|
Web |
|
Fed loans is showing up 149 to 180 days past due when the account shouldve been in deferment. I had filed for deferment for XXXX months and while I was on deferment they were reporting payments as being missed. I had them backdate my deferment and they did not backdate it. Thats what caused this issue or one of the issues Im having. I also filed another six-month extension on my deferment And since the last one was backdated I did not need to backdate Second deferment of my payments. Next thing I know Im being sent to collections to the US Department of student loans. I have worked with a company and gotten most of these taken off my report but there is one in 2 Fed loans and one Fed loans that was paid on time. All three accounts are closed however XXXX of the accounts are showing XXXX to 180 days past due that need to be removed. Since it was in for XXXX that information is incorrect and should be removed and updated with never late/current/closed account The date that this was closed was XX/XX/XXXX for both accounts.
For my XXXX XXXX Report the exact same thing is happening however on XXXX XXXX there is only one past due account. The bank fix the other one when I disputed the account. Theres only XXXX XXXX accounts. 1 one of them says current and the other 1 one says 149 to 180 days past due. This is the one that was closed in XX/XX/XXXX. Since the account was in deferment and the payments were backdated there should be no missed payments. And the status of the account should say never late/current/closed account. I did a total total of 12 deferred payments and 10 of those were backdated.
For XXXX neither account shows up on this report because I had them dispute it off and the bank removed them. I dont know why the bank hasnt removed all of them from all of my reports but every time I dispute the ones on XXXX XXXX and XXXX they tell me everything is correct now. However on XXXX there are XXXX accounts that have to do with the student loan and question. Its called US Department of EDXXXX XXXX As soon as I seen this pop up on my reports I noticed it said my account had been sent to collections which was the US Department of EDXXXX XXXX I refinanced it with the lender it was with originally which was Fed loans and start making payments this is the one that is on every report thats current ive never missed one payment on the new account and never been late. That account is showing exactly how it should current never late. This is how all the account should show with that loans on all three reports XXXX, XXXX XXXX and XXXX! These two accounts need to be removed off my report Ive got them removed off of my other XXXX reports by disputing them but for some reason they will not remove them from my XXXX report. Since the payments were never late and I was in deferment my account shouldve never been sent to collections at US Department of EDXXXX That account was opened XX/XX/XXXX. Its my understanding account should only stay on your credit file for XXXX years and one month well this one has stayed on my report for over 11 years and they will not remove it and its also a mistake so it needs to be removed for that reason anyways. Or at least updated to never late Current closed account.
|
02/19/2019 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
This complaint is about a Student Loan that was taken back in XXXX in the amount of {$33000.00} at a variable interest rate of 7.44 % with XXXX XXXX made payable to XXXX XXXX University in XXXX CT.
My current issue is that the loan principal amount has not decreased ; the interest rate is now 9.75 %. From XXXX to current day, I have paid {$33.00}, XXXX and as per the bank, the principal amount due on the loan is still {$38000.00} with new monthly payments of {$450.00}. At this rate, I am never going to finish paying off that loan.
I sent an email to AES around XX/XX/XXXX asking for someone to review the loan ; provide me with an explanation as to why this loan is not decreasing but keeps getting higher and higher each year. I was told that I was on a payment plan and that the unrealized interest became realized XXXX of XXXX. I never knew I was on some kind of payment plan. In addition, even if I were on a payment plan that still does not explain or makes any kind of sense as to how {$33000.00} was applied to {$33000.00} loan and still owe {$38000.00}. That sounds like borrowing money from the mob.
If I knew I would be the one paying this loan off, I would have never co-signed. However, Im trying to do my due diligence as the cosigner with making sacrifices every month just to keep, leaving medical bills behind and other house hold bills but Im not seeing a difference with the balance. This is highway robbery. How can someone borrow {$33000.00} dollars, payed {$33000.00} and still owe {$38000.00}. Something is definitely not right.
As stated in my first paragraph, this complaint is directed to XXXX XXXX. Payments are made online to American Education Services. This is the portal that I use to log into my account to submit payments. http : //www.aessuccess.orgXXXX I am the co-signer for my nephew XXXX XXXX who was here as an international student. He left XXXX XXXX due to hardship reasons and finished college outside of the US. The intent was to obtain gainful employment to pay the loan but he has not been able to and I have been responsible for making these payments as best as I can.
I can not afford to continue making student loan payments of {$450.00} to XXXX with no light at the end of the tunnel for paying off this loan. I do not have a copy of the original loan promissory note but I have included a copy of the latest statement and other supporting documents. The website does not have a history of what I have paid each year on the loan but I have been keeping very good records of my payments.
In XXXX, I made a total of {$1200.00} in payment. The monthly payments were {$180.00} due to my request for forbearance. In XXXX, Total payments made was {$2900.00}. XXXX, payments made for the year was {$4300.00}, XXXX, payments made for that years was {$4700.00}, XXXX - {$5100.00}, XXXX - {$4800.00}, XXXX - XXXX and XXXX, {$5100.00}. If you add these all up, you should get {$33000.00}.
I beg you to please help me see an end to this nightmare. If all the payments that Ive made has only been applied as interest, this is wrong. This is robbery, this should not be happening. The bank has to do something about this loan because Ill be dead before I can ever pay it off at this rate.
|
09/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
On XX/XX/XXXX, I submitted my consolidation application to the Department of Education. At the time, FedLoan was an option to consolidate with for the Public Service Loan Forgiveness program. I selected FedLoan as my servicer and my FFELP loans from XXXX were transferred to FedLoan. My remaining loans are direct loans and some were previously consolidated in XXXX. I instructed to consolidate my FFELP loans so they would be eligible for forgiveness. I was informed that the other direct loans from XXXX would automatically be transferred to FedLoan for PSLF processing.
On XX/XX/XXXX, I contacted FedLoan, XXXX, XXXX XXXX and the Department of Education concerning my loan forgiveness and status of my loans being transferred for the Public Service Loan Forgiveness process. FedLoan informed me that I meet my 120 payments towards forgiveness and they wouldn't transfer my loans to XXXX because the Department of Education paused my transfer due to them being forgiven. I spoke to XXXX who informed me to submit a PSLF application to them since my remaining loans would be transferred to them since FedLoan is no longer handling the PSLF program. The representative stated I wasn't in XXXXXXXX XXXX system to provide any information concerning my loans. At this time, the representative with XXXX XXXX can't locate information about the transfer. FedLoan stated they won't be receiving the remaining loans although I submitted a ADD on Loans form for them to add the other loans with XXXX to the loans that were forgiven.
On XX/XX/XXXX, I contacted XXXX about the status of my loan and was told that the Department of Education submitted a payoff inquiry on XX/XX/XXXX and XX/XX/XXXX. A XXXX representative informed me that the amounts were provided both times but the funds have never been released to payoff the loan for it to be transferred to FedLoan. She couldn't provide any information on why a follow-up wasn't sent to Department of Education XXXX On XX/XX/XXXX, I contacted the Department of Education line about the status of my loans being transferred for PSLF program and explained that my loans with XXXX were forgiven because they were transferred to FedLoan for processing. The representative confirmed that the payoff request were sent but couldn't locate any more information as to why my other loans weren't sent to FedLoan for processing or any other account details. The representatives couldn't provide me any information on if my loans would be transferred to FedLoan or XXXX so they can be forgiven.
The Department of Education failed to complete the process for my loans with XXXX to be transferred. At this point, I haven't been able to get any information on why my loans weren't transferred to FedLoan so they could all be forgiven together. I'm not able to get any information on if my remaining loans are going to be transferred to FedLoan or XXXX for the final forgiveness. I feel that I shouldn't be penalized and have to wait longer for forgiveness when the Department of Education failed to complete their part in the process. I haven't been able to speak to anyone about what is going to happen. All activity on my forgiveness have ceased other than my loans with FedLoan being forgiven this month.
|
07/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Hello, I attended the University XXXX XXXX from XXXX, and my largest student loan was from the Federal Government, disbursed from XXXX. This loan was a combination of Direct Stafford Loans, subsidized and unsubsidized. I began making FULL payments on this loan in XXXX. At that time, I was also working in public service, full time, for a police department. I was not aware of the " Income Based Repayment '' plan at that time, and I continued to make FULL payments on this loan until XXXX.
In XXXX, I leaned of the IBR plan, applied for IBR, and my monthly payment reduced significantly. I am still on the IBR plan to this date, XX/XX/XXXX.
I have been employed in XXXX XXXX as a XXXX XXXX XXXX and XXXX XXXX, full time without interruption, since XXXX of XXXX.
At some point, the Federal Government transferred my loan balance, or reconfigured their website to the current, " XXXX XXXX. '' It was not always called that, and I do not recall what it was called when I started repayment in XXXX.
I submitted my Employment Certification Forms for PSLF in XXXX, in order to see how many qualifying payments I had made. XXXX responded with a letter showing that I had only made 40 qualifying payments, and that my estimated forgiveness eligibility date would be XX/XX/XXXX. After doing the math, this means that XXXX was suggesting I started making qualifying payments in XX/XX/XXXX which is NOT accurate. I believe I should be eligible for PSLF in XXXX, not XXXX. This would result in a huge difference in dollar amount that I would pay over the life of the loan.
I double-checked the requirements for PSLF eligibility, and confirmed that my past employers and hours worked per week were well within the definition for PSLF. I even submitted detailed documentation to XXXX from past employers showing duration of dates worked and hours per week dating back to XXXX. The only thing I could not provide documentation for was payment history back to XXXX. So what did I do?
I have made multiple requests to XXXX XXXX over the last 3 years asking for a monthly payment history dating back to when I originally started making full payments on this loan in XXXX. Typically, XXXX will send me an email response indicating they will look into the request and get back to me. Then, I receive statements in the mail 1-2 weeks later, in which XXXX shows my payments made back to XXXX. They can't even provide me with history payments back to XXXX, let alone back to XXXX. In one instance, I spoke with someone on the phone who seemed very confused, but ultimately said they would send me something in the mail. What did I get? Statements dating back only as far as XXXX, again. Worst of all, XXXX has failed to give me an explanation for why they have a minimal payment history on file for me, or explain where my federal loan was serviced prior to XXXX.
I understand that I should have done a better job tracking my payment history when I started making full payments. However, I have dumped a lot of money into this loan and I am concerned that more than half the years of my payment records are untraceable? In addition, this could help clarify my true eligibly for PSLF.
Any assistance in this matter would be appreciated. Thank you.
|
06/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I wrote the following email to Fedloans on XXXX XXXX , XXXX . " Message : To Whom It May Concern, I would like to renew my Income Based Repayment plan and have twice had my request rejected, on XX/XX/XXXX and XX/XX/XXXX . I received the following message, " We received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your form at this time because your request was not complete. '' I got married since my last renewal, and my tax filling status has changed from " single '' to " married filling jointly. '' I was then asked to provide additional documentation of my income. On XX/XX/XXXX , I submitted an application with my pay stub and my wife 's pay stub. This was rejected. On XX/XX/XXXX , I submitted an application with our XXXX tax return. This was also rejected. Please provide me in writing, through email, the exact additional documentation I need to process my application. This is especially concerning to me since I am on an IBR and if I miss a payment or have to enter into another repayment option the interest on my loans will capitalize. I currently have {$190000.00} in loans an can not afford capitalization of the interest on these loans. '' Then on XX/XX/XXXX I got the following response. " Thank you for contacting FedLoan Servicing! Please accept our apologies for any inconvenience or confusion that this situation may have caused you. We wish to work with you to achieve successful repayment of your student loans. However, the emails referring to the incomple te Income Driven Repayment ( IDR ) plan applications were regarding the electronic applications you had submitted. We have since received a complete IDR application with a copy of your XXXX joint tax return. Once your request is processed, we will send you a notice with the results. If your request is approved, it may take approximat ely 1-2 billing cycles for your new repayment plan to take effect. You will need to continue to make your regular monthly payments until you receive your first bill with a new payment amount. '' Then on XX/XX/XXXX I received the following email " We will process your Income-Driven Repayment ( IDR ) recertification request once the final bill of your current schedule is generated on XX/XX/XXXX . Once we have processed your request, we will send a follow up email detailing your monthly payment amount or if we were unable to process your request. Reminder : Continue to make your normal monthly payment amount. Your payment amount may change, but we will notify you of the new amount and when it is first due. '' The delays of Fedloans has caused me harm in paralyzing my ability to making future plans as I do not know what my monthly payment will be in less than one month 's time. My payments could end up increasin g from {$730.00} to {$2200.00}, first due on XX/XX/XXXX . This is according to a letter received from Fedloans on XX/XX/XXXX . Additionally, their delays in processing my income driven repayment plan may cause direct financial harm and reduce my potential forgiveness. I find this situation unacceptable violates my trust as compliant and thoughtful borrower.
|
12/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
In short, I am submitting a complaint in regards to XXXX XXXX capitalization of interest for no clear reason and increase in monthly loan payments due to administrative delays in processing of PAYE recertification paperwork.
I consolidated my XXXX XXXX XXXX loans under XXXX and qualified for the Pay As You Earn ( PAYE ) plan. This was approved on XX/XX/XXXX. I was never in forbearance or deferment and always submitted my recertification paperwork on time. Any delays were administrative delays on the part of XXXX. Despite these efforts, my loans were capitalized twice, on XX/XX/XXXX and XX/XX/XXXX. The PAYE contract states that interest can be capitalized for the following reasons : if one is no longer determined to have partial financial hardship, if one leaves the plan, or does not submit recertification paperwork on time, or if one is in forbearance unpaid interest during times of forbearance may be capitalized. The contract also states that XXXX must notify you of interest capitalization, which they never did. They offer no explanation for these capitalizations.
During Winter of XXXX XXXX took extremely long to process my recertification paperwork for PAYE. As such, my monthly payments increased from {$280.00} to the 10 year Standard repayment amount, which was {$1400.00} per month. XXXX may have considered this as an instance me not submitting the PAYE paperwork on time, however the delay was on their end in processing the forms, so it is unfair for them to charge significantly higher monthly amounts and capitalize interest based on their own delays. I made several calls to XXXX asking them to expedite the processing of this recertification paperwork, and the responses I got were " we are working on it, we are slow this time of year, why not consider forbearance if you are having trouble paying the Standard amount? We are sorry your monthly payments are unaffordable, you should submit a request to the Treasury Department and see if they can sort it out. '' I barely managed to make these Standard payments on a XXXX XXXX salary, but did for two months so that I would not go into forbearance which may result in capitalization of interest. I had XXXX submit a request to the Treasury Department to remedy the {$1400.00} monthly payments and was told by XXXX that the {$1400.00} payments would continue through XX/XX/XXXX at the latest. They continued through XXXX of XXXX. When I asked XXXX why this was the case XXXX advised me to not pay the {$1400.00} monthly payment until my PAYE monthly rate was recalculated. Finally my PAYE paperwork was processed and I went back to more reasonable monthly payments of {$110.00} under PAYE on XX/XX/XXXX.
My starting debt was {$110000.00} which had accrued {$13000.00} in interest at the time of consolidation and loan transfer to XXXX. This was capitalized upon time of transfer for unclear reasons, so principal totaled {$120000.00}. Interest of {$5300.00} was capitalized again on XX/XX/XXXX, so principal now totals XXXX XXXX.This capitalization of interest with no explanation adds thousands of dollars to my debt which I have been diligent about paying in addition to administrative delays causing extreme monthly payment increases are egregious.
|
08/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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1. When I inquired about consolidating my loans in XX/XX/XXXX, I was not advised correctly. I have over $ 350K in student loans. A very, very small amount of the loan was taken out before XX/XX/XXXX. FedLoan combined all of my loans without advising me that doing so would disqualify me for the PAYE repayment plan. Had I known such a small amount would disqualify me from enrolling in a much more favorable repayment plan, I would have paid off that balance.
2. I was due for recertification of my repayment plan on XX/XX/XXXX. 2 weeks prior to the deadline, I changed my last name with the Dept. of Education to reflect my married last name. After my last name was verified and changed, I tried to fill out the recertification application but received an error message that I was unable to complete the application because the student loan servicer ( FedLoan ) has the incorrect last name. On that day, XX/XX/XXXX, I contacted FedLoan by telephone and informed its customer service representative that I needed to change my name right away because my loan recertification was due on XX/XX/XXXX and I was unable to complete the recertification because of the name mismatch. I was told a name change could not be done over the phone. I was told the only way to submit a name change was to login to their website and " upload '' an " other '' request and attach my driver 's license. I was not advised of any method to expedite my request. The website does not provide any space for a note or other way to let FedLoan know that I am trying to change my name. On that same day I emailed FedLoan and advised it that I had uploaded my driver 's license and would like my name changed as soon as possible as I was facing a deadline on XX/XX/XXXX. I never received a response to my email. On XX/XX/XXXX, I contacted FedLoan via their chat platform. I was told my request would be processed between 5-10 business days. The customer service rep this time told me she could expedite my request and it would be completed within 3 days. This was the first time I had been advised that expediting the request was an option. I asked her to expedite my request. Today is XX/XX/XXXX and my name change is still not completed. I received an email from FedLoan customer service stating that I had made an inquiry on XX/XX/XXXX, and if my issue is still not resolved, to reply back to the email but do not provide any personal identifying information. I replied back to the email and within several minutes, I received a response that said : " Thank you for contacting FedLoan Servicing! We look forward to addressing your concerns. However, we were unable to verify your account based on the information you provided. '' FedLoan 's staff often seem either unwilling or unable to provide any useful help or support. They often provide incorrect information or refuse to provide any help.
I would like to know if there is anyway I can switch my servicer without effecting my repayment plan or my PSLF status. I 'm assuming it is too late for me to separate the consolidated loans that cause me to be ineligible for the PAYE repayment plan. If not, please advise. Finally, I would like to lodge a complaint about FedLoan and its lack of customer service.
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09/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
I am a XXXX XXXX XXXX and I have been making payments on my loans to count towards the Public Service Loan Forgiveness Program for 5 years. As a XXXX, I often take courses to keep up my XXXX license just as I did this past summer of 2017. I took a three hour graduate course and I was not notified that XXXX XXXX would place my loans in a deferment which I did not ask for and I continued to make my monthly payment as this was going on. I was not alerted of the deferment until XX/XX/XXXX and the deferment started on XXXX XXXX, 2017! If I was alerted in XX/XX/XXXX, why did the deferment start in XX/XX/XXXX? Once I received an email, I called XXXX XXXX and they sent me a waiver form to fill out so that the deferment could be lifted. I faxed it in three days later on XXXX2017 and instead of taking it off immediately, I found out that my loans were then placed in a forbearance which I also did not ask for! Finally, on XX/XX/XXXX I after a 15 minute wait, I was able to speak with XXXX and she bluntly told me that it did n't matter when I sent the waiver into them, that my loans would not go into repayment until they decided to do so after they reviewed my request. All she wanted to tell me that that my loans were in repayment for XX/XX/XXXX. I was never notified of the deferment and then asked for it to be removed, it seems that XXXX XXXX does things on their own time schedule. Now because of their slow turnaround time, I have missed out on 5 payments that I actually paid that will not count towards Public Service Loan Payment Credit. I honestly believe that this was done on purpose to keep me in debt longer as I clearly stated each time that I spoke with them that I did not want a deferment or a forbearance because my payments were not counting towards Public Service Loan Forgiveness. If the original deferment was to end XXXX17 and I asked for it to be removed, why did XXXX XXXX then no only remove the deferment promptly but added a forbearance which prolonged the amount of time I was not receiving credit for payments under XXXX XXXX?
To add to the problem, I received an email yesterday from XXXX XXXX stating that my Income Driven Payment Request was denied. No details, just an email stating it had been denied. My husband and I filled out the online forms to have our tax forms sent to them back in XX/XX/XXXX. He is away with the military for five months and I do not get to talk to him on a regular basis. So I do n't know when he will be able to fill out his portion of the online form again. I ca n't afford a higher payment. I think that XXXX XXXX has been improperly factoring in my spouse 's income and preventing me from re-certifying for the ICR/IBR/PAYE plans.
I asked what I should do and XXXX was not helpful with details. I need to be in an income based repayment plan so that I can make my loan payments and stay in the Public Service Loan Forgiveness program. I asked if the deferment and forbearance could be removed retroactive to last XXXX 2017 so that the payments I made would count towards PSLF and she told me there was no way that would happen. It has been very frustrating to say the least when dealing with XXXX XXXX and their incompetence customer service representatives.
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09/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American, Servicemember |
I am a XXXX year-old XXXX XXXX XXXX, working in a XXXX XXXX school in XXXX XXXX. After 35 years in the private sector, my business failed in XX/XX/XXXX, due to the economic crisis we experienced. I was forced to close my business, and to file personal bankruptcy. Our savings were totally depleted by the business. We had to downsize our home, and I went from averaging $ XXXX/ann, to about $ XXXXann in XX/XX/XXXX. I could not find a job in the financial area at that time, and was recruited by XXXX XXXX XXXX in XX/XX/XXXX to join their XXXX certification program. To summarize, 3 years later, I had an XXXX., a XXXX job that paid $ XXXX/ann, and over {$110000.00} in student debt. I could not find a XXXX job in XXXX because of my age, so we relocated to XXXX XXXX, where I found a job with XXXX XXXX XXXX for $ XXXX/ann. At the time, we were also caring for a XXXX XXXX XXXX year old relative, and a very sick XXXX year old daughter, who was living with us.
The Department of Education/XXXX XXXX XXXX recommended that I consolidate my loans, and take forebearance on the consolidated loan, until our financial situation improved. this XX/XX/XXXX, with my forebearance completed, a representative at XXXX XXXX XXXX recommended that I use my income ( my wife also works ), and apply for an Income-Driven Repayment Plan. The representative stated that my monthly payments would be around {$200.00}, and that I qualified for a program ( Student Loan Forgiveness ) which would eliminate my debt with 120 payments. She also told me that, since I worked at a XXXX XXXX School, I would qualify for forgiveness of {$17000.00} after 5 years of service. She sent me application forms, which I completed and returned. I have not received a response from them since I sent it in XX/XX/XXXX.
On XX/XX/XXXX, I called XXXX XXXX XXXX and spoke with XXXX, who informed me that a ) I was 109 days delinquent, for a total of over {$7000.00} ; b ) I needed to pay about {$1100.00} dollars for 1 monthly payment ; and c ) my acoount would be referred back to private lenders for collection if I did not pay before my account was 175 days past due. I was shocked, and told her that the XXXX rep I spoken with in XX/XX/XXXX had told me that ny payment on a {$51000.00} salary would be about $ XXXX/month, and described the previously mentioned repayment programs that rep had mentioned. Sorry, XXXX told me. That information was wrong. My loan total was now OVER {$140000.00}. My monthly payment if I used my household income was about {$1100.00}. If I used just my income, it would be about $ XXXX/month. And, sorry, I did NOT qualify for Student Loan Forgiveness, because one of my consolidated loans was a " Parent '' Loan? I had NEVER been told that I had such a loan, and I do not recognize that I ever took one out. When I told XXXX that I could not afford $ XXXX/month, she recommended that I take " Administrative Forebearance '', that I could qualify for another 3 years of same. She told me that interest would continue to accrue during that period. I would be XXXX years old by the time I began paying on the increased loan, if I did that. I can't pay $ XXXX/month, and XXXX changes their info each time I call. I need some help with this.
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03/26/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I lost my job earlier this year. Prior to that I have been paying my loans on a monthly basis with little to no problem. Each year they raised the fee slightly and it's been a bit difficult to keep up as my pay doesn't increase as their fees does. In XX/XX/2018, I lost my job. I called before I fully was unemployed and explain the situation to my loan servicer. They refused to give me temporary hardship options while I look for a new job instead charging me ridiculous fees. I started working again months later, with less take home money than my last job and tried again to work with them to no avail. They refused to assist me in trying to make payments. They told me the next steps would be default and my information being sent to a collection agency. So I figured since I couldn't pay the huge fees they wanted I would try to work with the collection agency as they are more lenient and work with the consumer to pay off the debt. But AES finally, without my knowledge, granted me the temporary hardship. What I didn't know is that it included increasing the monthly fees even more ( close to {$200.00} ) to an amount I can not afford. Again, I tried to call and work with them asking for a lower fee. They told me they can not but I can write a letter asking for a lower fee to the people that own the loan. I was informed to write the letter to AES and they will deliver the note on my behalf, which I did. It was denied a few weeks afterwards. I tried again to explain, I can not afford that amount they are asking for but they refuse to budge stating the only way to get a lower payment is to transfer my loans to a different servicer but how can I do that when I can not afford their payment and am currently getting negative credit reporting from them. They know at the present time I'm stuck with them and I feel they are taking full advantage of that fact. I received an electronic letter today, which I believe states that two of my three loans with them are in deference/forebearance which I didn't request because the woman I spoke to last told me if granted- the payments would increase even more. I told her if I can not afford the current high payments, what makes her think I can afford an even bigger increase that's closer to {$1000.00} a month? I want to make payments. I want to one day pay off this loan and have the financial freedom but it's so difficult to do when they keep increasing the payments to these ridiculous amounts that former students who are trying to make a day-to-day living can not afford and giving them bad credit instead of trying to work with them. Why couldn't my amount stay at the level it was when I had my job in XX/XX/XXXX prior to my unemployment. The amount that I paid every month and didn't put me in this bad situation. Why grant me something twice that does nothing but give temporary relief but then increase my changes of default and putting me back into and even worse situation than I was in, in the first place. I want to pay my monthly fees. I want to develop good standing but it's so difficult when they refuse to work with me and offer a lower monthly fee than the amounts currently requested. Why can't I go back to the monthly fee I had before I lost my job?
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06/06/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My student loan servicer is FedLoan Servicing. For several years I have been on the Income Based Repayment ( IBR ) plan, and my monthly payments were automatically deducted from my checking account. From the start of my repayment period in 2012 until recently, I have had no issues, and my payments were always made on time. Late last year, I applied to transition from IBR to the new REPAYE plan, as this would save me nearly {$300.00} each month. Months later, I am still waiting for the switch to happen, and the process has been a complete nightmare. I have called repeatedly to check the status and find out what further steps I could take to expedite the process, and continue to be told that the process is underway. In a few instances, I have been given conflicting advice or information by FedLoan Servicing employees and supervisors. For example, I was informed ( by a supervisor ) that I needed to make a {$5.00} forbearance payment to complete the switch ; I made that payment, only to be told later by another employee that that payment did not in fact do anything to advance this process ( the payment was simply applied to my balance, but did not affect the IBR-to-REPAYE process ). So, FedLoan Servicing had me make a separate {$4.00} payment, and I was assured that this payment was the only thing that I needed to do to finish that switch to REPAYE. An employee even told me that they would request that the process be expedited. And yet, XXXX month later I am still waiting. I called again today only to be told that the {$4.00} payment did not count, as it was {$0.00} short. But I simply paid what I was told ; the employee I spoke to told me this was a recurring problem, and that I -- and others in my situation -- should have received a payment request for {$5.00}. So, today, I have made, for the third time, the payment that is purportedly the last step in this process. To be clear, FedLoan Servicing apparently has removed me from IBR, and I am currently on the Standard Repayment plan. But because my repayment terms under this plan are far too onerous, I have had to make repeated forbearance requests while I wait for FedLoan Servicing to move me to REPAYE. I believe that this transition from IBR to REPAYE has been completely mishandled by FedLoan Servicing. It should not take six months to make a switch from XXXX repayment plan to another. I have now gone from having several years of consistent, on-time payments, to a record of several forbearances. This should have been much smoother, and I suspect that things would have been even worse had I not repeatedly called FedLoan Servicing. This is also incredibly XXXX to me because I intend to take advantage of Public Service Loan Forgiveness ( PSLF ), but for each month that I am on a forbearance -- while I wait to be put onto REPAYE -- I am not making on-time, qualifying payments that will count toward PLSF. The sad part is that I am in a position to make payments right now under either IBR or REPAYE, but FedLoan Servicing has left me stuck in Standard Repayment purgatory. Through its actions, FedLoan Servicing has made the benefits of REPAYE illusory to individuals like myself. I fear for myself and other borrowers in my situation.
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05/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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XX/XX/XXXX, I contacted AES by phone about how my student loans were being reported on my credit report. I was advised to email and was provided an email. I sent multiple emails which included copies of my credit reports attached and received inadequate responses. Finally, one response instructed me to mail because they actually don't accept emailed disputes. I mailed a letter with copies of my credit reports in XX/XX/XXXX. The letter and reports were color coded to clearly show the accounts I was referring to. Simply, 15 accounts were being reported and yes, I had defaulted, but I had also rehabilitated and consolidated. I have good payment history with the consolodated loan and 10 of the 15 accounts listed were updated to 'satisfied ' and had XXXX balances. The other 5 were still listed as 'derogatory ' and I was asking for them too to be updated with more positive language. XX/XX/XXXX, I was asked for additional information. I had no idea what further information I could provide. I emailed asking for clarification, but the email response told me everything was valid. I requested a manager or director to review my information as I felt this response was vague and still didn't provide clarification for the additional information request. More failed communication continued and I never was connected to a manager director. ByXX/XX/XXXX, I had received a list of 10 accounts with XXXX balances from AES, but no acknowledgement of making any changes on my behalf. Since my credit reports all have 15 accounts listed, I now believed that 5 of the accounts were not supposed to be on my report based on the list provided by AES. I sent a letter, a copy of the list, and a copy of my credit report to each bureau requesting the 5 be removed in XX/XX/XXXX. They did not and I am still confused. I contacted AES and told them that I had expected the 5 to be removed since their documentation only listed 10. XX/XX/XXXX, I received a message which informed me that the 5 were originally reported by PHEAA, but AES took over the loans and reported them. Again, AES does not address my actual problem. The number of loans listed on my credit report is inaccurate and I want the language used to describe them to reflect the positive actions I have taken. I still do not understand how all accounts had the same actions taken-the rehabilitated of my loans before, and that I have now consolidated them yet they have different descriptions. I don't understand why AES took a year to identify the same 5 accounts I kept asking about as PHEAA reported. Also, PHEAA is not listed as one of my creditors and I thought AES and PHEAA were connect. Once again, I was not given any truly helpful information, but I have managed to waste a year of my time to change nothing and have more questions than when I started. At this point, I would like AES to address their lack of communication, failure to provide accurate information, and obvious disregard for individuals who are taking steps to better themselves. Isn't communication, information, and personal improvement the foundation of education? I am frustrated and disappointed in the way this situation has been handled. I can provide copies of my communication with AES.
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04/10/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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AES/PHEAA Legal Division : In response to the correspondence received on XX/XX/2022, please see below.
I have received your correspondence outlining 18 Pa.C.S. 5704 ( 15 ). I have noticed that you left the majority of the below out of the correspondence.
***The personnel of a business engaged in telephone marketing or telephone customer service by means of wire, oral or electronic communication to intercept such marketing or customer service communications where such interception is made for the sole purpose of training, quality control or monitoring by the business, provided that one party involved in the communications has consented to such intercept. Any communications recorded pursuant to this paragraph may only be used by the business for the purpose of training or quality control. Unless otherwise required by Federal or State law, communications recorded pursuant to this paragraph shall be destroyed within one year from the date of recording. *** It is the belief that AES/PHEAA does not use the recordings for only training or quality control, but that it goes beyond this exception. I never gave AES/PHEAA any exception to use recordings beyond the exceptions, nor is AES/PHEAA permitted to do so unless it is otherwise stated extensively. I also must call out that AES/PHEAA be held accountable for all recordings that are retained past one year from the date of any such recording. How are we as borrowers to know that any one of your employees hasnt secretly moved them somewhere for " Personal purposes '' that would otherwise defy the very reasons allowed for a " business '' to be recording phone conversations? Recently, some of your AES/PHEAA employees engaged in abusive " tones '' with me during conversations and made some disturbing remarks which left me contemplating reaching out to law enforcement.
While your written correspondence to a degree is appreciated, I find part of it insulting. It is obvious that AES/PHEAA continues to lose trust from American citizens. Other State Attorneys have been miserably pulled into the crossfire of some of the otherwise scandalous nature of your organization. While the individual or individuals who pointed out the case from the past were able to reaffirm a sub law, the fact remains that what is forgotten are the various legal troubles and accusations brought against your organization by influential attorneys across States, one of whom specifically mentioned how AES/PHEAA engages in fraud. The very known truth of that is that your organization makes no hesitation in signing some sort of Civil Agreement with the Massachusetts Attorney General which only categorizes it into a position of guilt. Why sign anything if it wasnt true? Please review the statutes below which I feel have been violated several times. It is my belief that this occurs with a large majority of borrowers who have to endure the horrible abuse by AES/PHEAA .
806. Harassment or abuse 808. Unfair practices To AES/PHEAA 's Legal Division remarks regarding finding " Competent Counsel '' : Contrarily provided, I work with competent counsel. I would advise AES/PHEAA to do the same, or at the very least re-verify the educational background of each attorney employed.
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10/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I recently applied for forgiveness of my federal student loans that are currently consolidated with my ex-spouse. She is the primary signer and I am a cosigner on the account. On or around XXXX, XXXX XXXX, my wife at the time, consolidated my XXXX direct student loans with her own. We divorced in XXXX, but the loans are still in the consolidated status ( spousal consolidation loan ). Even though I am not the primary signer on the account XXXX stated that my portion of the loans in consolidation are eligible for Public Service Forgiveness. I joined the XXXX in XXXX and became an XXXX XXXX XXXX in XX/XX/XXXX. I'm still on XXXX XXXX and have had no break in service.
For reference only, I have loans from XXXX XXXX that are under my name that have been placed into the public service forgiveness program that I questioned the validity of the calculation of eligible payments from XXXX. Due to several conflicting statements from XXXX 's customer service department, I filed a complaint through this organization in order to get a definitive answer on why my payments on my sole owned loans were only calculated with a start date in XXXX instead of XXXX when I started paying on the loans. Again, I'm only making this statement as a frame of reference because I mentioned in the complaint that I was also attempting to have my loans that are in a consolidation status with my ex-spouse separated out and calculated for forgiveness eligibility. I understand that the loans can't be separated out at this time.
However, when XXXX responded to my complaint, the company not only addressed my issue with my loans from XXXX XXXX, but also gave instructions on how to have my loans from the spousal consolidation loan with my ex-wife calculated for forgiveness in the PSFL program.
My complaint is this : I followed the instructions given as feedback to my prior complaint that was unrelated to my XXXX XXXX loans. XXXX stated that I could apply for forgiveness targeting the loans under my social security number in the spousal consolidation loan. XXXX stated that they would forgive the balances under my social security number due to my service in the XXXX, but not those that are under my ex-spouses ' social security number. XXXX instructed that I could apply for forgiveness and list my ex-spouses ' information on the form. To avoid confusion, I provided my information as well because my ex-spouse has no service that would qualify her for forgiveness of her direct loans. XXXX responded with a letter stating that they were unable to approve my request because I had missing information in the application on section 3, which is the XXXX for the XXXX XXXX. My ex-spouse would not have an XXXX to provide because she never worked for the federal government in any capacity. If you review my application, I clearly included this information from my organization because I meet the eligibility requirements to apply for forgiveness under the public service forgiveness program. After 2 more phone calls to XXXX, XXXX 's customer service department seemed confused and would not offer any assistance to work out this issue. I've attached the feedback, my application for forgiveness and the letter related to this action.
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06/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My complain is regarding FedLoan Servicing ( myfedloan.org ) Interest payments were not applied to my account properly. It took several months and many calls to get the account in order. However, the XXXX was never updated to reflect the accurate amount of interest paid for XXXX. As a result I had to file an extension on my taxes. As ofXX/XX/XXXXI have still not received an accurate XXXX. I call customer service regularly and am consistently told they are 'working ' on it but do n't know when it will be completed. I was anxiously awaiting a tax refund which has now been delayed by over 6 months and has caused significant financial hardship for me. Below is a log of my attempts to get the situation resolved.
Called Customer Service on XX/XX/XXXXCustomer Service Employee ID XXXX Reviewed payment from XX/XX/XXXXReversing payment away from principal to interest only Will call back with revised interest statement Called Customer Service on XX/XX/XXXX XXXX XXXX PST Customer Service Employee ID XXXX XXXX Interest capitalized incorrectly because interest payment was not applied to account Says he will submit requests for both interest only payments to be corrected and should see this change within 10 business days.
Tax statement will obviously be wrong too if it does n't reflect correct interest payment. He says nothing can be done until the system catches up with the correct payments and new statements are issued.
Call on XX/XX/XXXX Escalated to Financial management No resolution or timeframe for corrected XXXX FedLoan rep says it should be resolved within 10-15 days Call on XX/XX/XXXX XXXX Employee ID XXXX XXXX Confirmed that It has been escalated to financial management but added more specific notes Spoke with an escalated rep. and will send him and email w/ account #, he will forward it on to financial management he will forward case Rep suggests to call back onXX/XX/XXXX to confirm corrections were mafe XX/XX/XXXXXXXX PST XXXX Employee ID : XXXX She can submit a review. Asked her to talk through her notes and read them to me.
Rep. says should be corrected within 5 business days XX/XX/XXXX Employee ID : XXXX Tax Request tax recalculation again No explanation but transferred to : XXXX Employee ID : XXXX Escalated request alledgedly submitted by XXXX Ask for escalated rep when you call back on Thursday XX/XX/XXXX XXXX 35 minutes and 45 seconds XXXX ( supervisor ) More reference folks in 'financial management ' who need to take care of it. And are working on my case. She was able to give me her direct line XXXX XXXX supervisor : XXXX ( direct line ) Employee ID XXXX Rep. denies my request to CC on email Rep. denies my request for a conference call with XXXX XXXX.
Called on XX/XX/XXXX to follow-up left VM Call from Supervisor onXX/XX/XXXX Says she is well aware of my case ( I leave 1-2 VM per week ) and she is doing everything she can to have it resolved.
XX/XX/XXXX XXXX XXXX Left Vm for Supervisor, requested for steps to file a formal complaint XX/XX/XXXX XXXX XXXX Left VM Left Vm for XXXX, requested for steps to file a formal complaint XX/XX/XXXX XXXX XXXX Left VM with request for steps to file a complaintXX/XX/XXXXFile complaint with CFPB
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03/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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From XX/XX/XXXX to XX/XX/XXXX, I applied and received XXXX Parent PLUS loans to help with my XXXX children 's college tuition and expenses. In XX/XX/XXXX I consolidated several loans and ended up with XXXX separate loans. In XX/XX/XXXX, I had decided to refinance all loans, since I was finished needing money for my children 's college. My bank, XXXX, wanted me to get preliminary numbers, so on XX/XX/XXXX, I called FedLoan Services to get payoff amounts for the remaining XXXX accounts. After all paper work was gathered, I was approved for the loan and on XX/XX/XXXX, I had a 3 way call with FedLoan, XX/XX/XXXX, and myself. XXXX was a third party hired by XXXX to collect and verify the final amounts due on each loan so those amounts could be included in the loan documents for closing set for XX/XX/XXXX. My only responsibility on the XX/XX/XXXX phone call was to give FedLoan permission to give the final XXXX payoff amounts to XXXX XXXX. Our loan closed on XX/XX/XXXX, on schedule. My phone records show I made 2 calls to FedLoan on the afternoon of XX/XX/XXXX. Although the purpose of those calls was to verify the correct wire transfer information so the title company could pay the loans in full as quickly as possible, FedLoan insists that those calls were made in order to get a lump sum payoff amount. Since the loan had already funded at XXXX that morning, a payoff amount was not necessary. The bank was paying the loan, not us and the bank verified the amounts due previous to closing. I am attaching a copy of the XXXX XXXX XXXX given to the bank showing each loan and the payoff amount. The monies to pay the XXXX loans in full was wired on XX/XX/XXXX. A few days later I checked online to make sure my loans had been paid off and was surprised to find they had not. I made several phone calls inquiring as to why the loans still showed a balance and no one could tell me why. On two different occasions the representative I spoke with told me I had accrued {$14000.00} in interest in two weeks which is ludacris! No one could explain where the balance came from. I continued to contact FedLoan Services and ask for supervisors. I spoke with a couple of them who would then call me back and leave messages with no way to contact them. I was finally able to file a formal case for review. That case has now been reviewed by the same person named " XXXX '' twice. He has offered absolutely no explanation as to where the additional amount due came from and why it was n't given to the bank. Although he has provided by email a chart with all XXXX of my loans and info, it does n't match any of the information they provided XXXX XXXX so it is impossible to see where the problem is. I have asked for recordings of phone calls or transcripts at the very least. I have repeatedly asked for an accounting to be given so that I can understand what has happened here and he has provided me with NOTHING. I have even asked that they at least stop charging me interest until this situation is resolved and the interest continues to accrue daily. I have asked that my case be reviewed a third time in hopes that they will provide some explanation as to why I still have principal and interest due on these loans.
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11/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is a PSLF matter. In XX/XX/XXXX of this year ( XX/XX/XXXX ) I filed my first two ( 2 ) employment verification forms for qualifying employment spanning the time period from XX/XX/XXXX to XX/XX/XXXX. That initiated the process of my loans being transferred from XXXX XXXX to XXXX. Because I was eager to see how many qualifying payments I had made, I called in once my loans had fully transferred ( XX/XX/XXXX ) and was told that it would take 60 days to get that reviewed. Calling in 60 days later, I was told it would be another 60 days before I would be told the number of qualifying payments I had made, and this repeated all the way until the end of XXXX ( seven ( 7 ) months after my first call ) when I was finally told I had made 24 qualifying payments on two ( 2 ) loans and 27 qualifying payments on the other set of loans ( the first set having slightly fewer payments because of when I consolidated those loans which I had never previously been informed did not qualify for PSLF ). I knew this had to be low because I had not missed a payment over the full 42 months during that period - I was always on IBR and always making auto-payments of the full amount due. I knew the number should be closer to ( roughly ) 38 because of the several forbearances servicers had put me in when I was re-certifying my income-based payment plans. To that point, they never gave me the option to continue making qualifying payments while I was re-certifying, they just told me my payments were going to be put on pause.
I called in today ( XX/XX/XXXX ) to ask why I was missing roughly 15 qualifying payments. I found out that there were 4 months of forbearances ( three ( 3 ) during re-certifications and one due to a lag in auto payments kicking in ), but from the period from XX/XX/XXXX to XX/XX/XXXX, they had me listed as having made " insufficient payments. '' Again, I do n't believe this is possible because I was always on auto-payment for the full amount of my IBR payment. Additionally, I have never received any notifications that I was making less than full payments, that my payments were late, or any other notification that would explain a designation of " insufficient payments. '' The XXXX rep today stated that she submitted those " insufficient payment '' months for review, but its going to take at least another 60 days for me to hear back as to the resolution.
I 'm reporting this because I do n't know how many other student loan borrowers are suffering from these same kind of inaccuracies, and there needs to be a record of the 1 ) lengthy period borrowers relying on PSLF have to wait for any type of accounting, 2 ) what can be considered forced or involuntary forbearances during the re-certification, and 3 ) the completely inaccurate reporting of payment statuses. Had I not caught this ( and assuming it will be properly corrected ) this would have cost me several thousands of dollars in principal and interest payments that otherwise would have been forgiven once I 've made my full 120 qualifying payments.
If this is not a one-off error, there could be many borrowers like me that are being cheated out of a year or more of valid qualifying payments by student loan servicers.
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04/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am enrolled in the Public Service Loan Forgiveness ( PSLF ) program, which is administered by XXXX on behalf of the Department of Education. Unfortunately, I have had nothing but problems from the start with XXXX in certifying my participation in the program. It typically involves them undercounting the number of qualifying payments Ive made, denying certification paperwork due to allegedly missing information where there is none, generally slow and lackadaisical processing of requests, and impotent responses to my complaints. One or more of these frustrations has occurred literally every time I've submitted an annual certification form and it is getting to the point where it is starting to seem systematic.
The most recent headache began in XX/XX/XXXX when I submitted my last annual certification form. XXXX set me their response in XX/XX/XXXX and, as expected, there was a problem : they undercounted the amount of qualifying payments I had already made for no apparent reason. I was finally able to reach a representative to discuss the issue the first week of XX/XX/XXXX, and after a lengthy conversation and scrutinizing my account history, confirmed that the undercalculation was erroneous. He said he would submit the error to be fixed and that I should receive an updated response within a few weeks. Four months passed and no response came. I again called XXXX on XX/XX/XXXX to determine the reason for the delay in fixing their blatant error. Their only explanation was that it was still awaiting review. This seemed unreasonable considering it was a simple counting error that the rep I spoke to in XX/XX/XXXX could recognize and understand in a matter of minutes. I asked for it to be expedited which they claimed was not possible, which proved to be false as I was later able to convince a manger to do just that after informing her I would be submitting a complaint to CFPB and the Dept of Ed. I asked to be copied on the request, which she refused to do, so I can only hope she will follow through.
In light of this recurring scenario of error and delay, I am starting to believe there is a deliberate policy of obstructionism at XXXX when it comes to facilitating participation in the PSLF program. It seems like they are trying to erect as many hurdles as possible to interfere with customers from accessing these benefits. This stands in sharp contrast to their aggressive and fastidious efforts to penalize customers for even the most minor and harmless transgressions, such a submitting payment plan paperwork 1 day late which resulted in the capitalization of nearly {$30000.00} in interest on my loan. The bottom line is XXXX is quick to inflict harm but slow to offer help to its customers. I urge CFPB to investigate the company 's practices and policies to determine if this obstructionist and self-serving behavior is in fact deliberate and purposeful, and if so, to put a stop to it. Unlike other financial arrangements, borrowers wishing to utilize the PSLF program have no other choice but to work with XXXX and therefore our only recourse lies with entities like the CFPB to ensure they act ethically and legally.
Thank you, and I look forward to your action and response.
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02/11/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I will make this short in hopes that someone will actually read it. This concerns FedLoan Student Loan Servicing for Public Service Loan Forgiveness. I am qualified government employee who has made more than 120 qualifying payments. This has been an absolute nightmare for 14 years and that nightmare continues. Every chance that FedLoan has had to make things difficult or to manipulate the process they have taken advantage of that opportunity. Last year they notified me that I had reached my 120 payments and was qualified for Public Service Loan Forgiveness. Considering their track record, I absolutely did not trust them. I spoke with multiple reps who advised me that it was time for me to apply for forgiveness. I was even told not to worry about my past problems and all the news stories about FedLoan, that my account was a perfect example. I applied for forgiveness and continued to call every few weeks to make certain that I had done everything and that the process was moving along. I was told more than once that it was good and they were just waiting to hear back from the Department of Education and that it could take up to 120 days. In a little less than 90 days I received notice that I had been rejected because I had not made 120 qualifying payments. I had in writing from FedLoan before I even applied that I had made 120 qualifying payments. I spoke with customer service who informed me that they had no idea why it was rejected because I had indeed made the payments and they would request a review of the file. I was told that this review would normally take 6 months but could be more considering a backlog. I have no idea if this review will ever actually take place. I am now trapped and under their control. This isnt the first time I have been left out in the cold by FedLoan. I made payments that didnt count because I was paying {$300.00} when I should have been paying {$0.00} on different plan even after asking for advise. I lost payments because I paid extra one month to cover the next month, and they didnt have the appropriate box checked for that to count as a payment. Just today I see an article in Forbes where FedLoan is settling with borrowers in Massachusetts because of these exact practices. I live in Alabama, I am out of luck, but I feel like I am dealing with a loan shark. I am not a freeloader. I have never been without a job since I was XXXX years old. I dont want free college, but I took and kept a public service job based on this program. I was offered this and I fulfilled my end of the bargain and FedLoan is doing everything they can do avoid handling their portion of the deal. They are even admitting that it must be a mistake on their end that they might review this year. FedLoan can be downright sadistic and cruel to people who are trying to do the right thing. It is a shame that America has allowed a company to do this to its citizens. I have done everything that I can think to do outside of hiring a team of attorneys that would cost more than the student loans themselves. Any advice or assistance that could be provided would be appreciated. I will be glad to provide all of my account information. Thank you for your time and consideration.
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10/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received correspondence informing me that my loan servicer was changing from XXXX to XXXX ( it was initially serviced by XXXX but had changed to XXXX and now back again ). I was told to create an account with XXXX in order to ensure no problems with my billing. I tried to in XXXX, when I was informed, and was unable to. I called XXXX and was told by customer service the transition was n't complete and it 's being delayed. I expressed concern about my accounts and was reassured there would be no problem. I did not receive a bill or direct debit for the month of XXXX. I received a letter a few days letter telling me my account was successfully transferred to XXXX and that my " past amount due '' was {$330.00} for XXXX, no explanation of where this amount came from. I contacted customer service when I received the XXXX bill which requested {$210.00} ( XXXX ) in addition to the past due amount ( which they agree I was never billed for ) of {$330.00}.
I contacted AES to discuss these amounts and the lack of billing/communication back on XXXX/XXXX/XXXX and after XXXX hours on the phone while at work, risking my employment security, was told the call was escalated and I would be contacted.
Today, XXXX/XXXX/XXXX I called again as I received no communications, only another past due bill. I was told by XXXX, ID # XXXX that the graduated payment plan allows for a rate increase every XXXX years. I reviewed my bank records and determined the last rate increase was in XXXX XXXX and therefore my amount due should not change from {$190.00} until XXXX. XXXX escalated the call and advised I would receive a call within XXXX XXXX hours. I advised I requested everything in writing via email as I can not continue to spend all this time on the phone while I 'm trying to keep my job! i was told they have to call. I agreed to take the call so this can be resolved.
The explanation I received for the seemingly arbitrary XXXX amount was that XXXX was basing this off of the terms from XXXX prior to my entering the graduated repayment plan. This is a simple part of taking over a business, to accurately review and apply the information present in the documents. In addition, the XXXX rate was lower than the amount requested in XXXX but higher than the {$190.00} I had been paying, with no warning or explanation that the amount was increasing. Again, I was told under grad repayment the amount can only increase every XXXX years.
I am deeply concerned that this is a broader issue. I am priviliged to work at an organization that I do not fear being terminated for being on the phone for XXXX hours, and an hour, trying to resolve this. The same can not be said for most people. In addition, this can affect people who are enrolled in forgiveness programs as they are heavily dependent on full, timely payments. If XXXX is unable to accurately calculated people 's bills this could create countless problems for consumers, in addition to my own concerns.
I am awaiting communication from XXXX on this matter ( for the second time ) but I believe, upon investigation, XXXX will discover there are countless consumers affected similarly by this company.
Documentation is available upon request.
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01/05/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I graduated college in XX/XX/XXXX. My payments started in XXXX. My loan payments are handled through AES Success and they have been nothing but the absolute WORST. I originally had 4 separate loan sequences on my AES account all under my name and account number. Loan sequence # 3 was credited back to my account on XX/XX/XXXX due to a misunderstanding with my school. I fully paid off Loan sequence # 1 on XX/XX/XXXX. This left me with two remaining loans- sequence # 2 and # 4. Due to a high interest rate, I opted to refinance loan sequence # 2 with XXXX. XXXX processed my refinancing request and paid AES on XX/XX/XXXX. AES disbursed the money incorrectly, instead of fully paying off loan sequence # 4 they paid off half of loan sequence # 2, half of loan sequence # XXXX and added my, what should have been fully refinanced, loan sequence # 5. When I spoke to AES, I was told " it does not matter, the amount is still the same ''. When I explained it does matter because it effects my interest and it is not what was supposed to happen I was given a hard time about getting it redistributed. XXXX was great, offered to call AES and help me get it figured out. Eventually, AES started the redistribution process and told me to wait to start my monthly payments until my account was corrected and someone would contact me. However, I was never contacted but I checked my account the day my first payment was due. While AES corrected the distribution issue, they still had not address an interest rate reduction I am entitled to through XXXX XXXX loan program.
I have been calling AES since I received my diploma to have my .75 interested rate deduction applied and each time all except two AES representatives have had no knowledge of the XXXX XXXX XXXX and tried to tell me I as incorrect. Even when I submitted proof of the documents and requirements. I am still given wrong information and have been told a " request '' would be put in to correct the interest rate over five separate times and nothing has been done.
When I logged into my AES account today, my loan balance had tripled. Loan sequence # 1-3 were all showing overdue balances. When I called AES I was told there was no payment history on my account and that they " lost '' my payments and the refinancing money. Once again, was told they are " putting in a request '' to locate over {$25000.00}. None of my payments were refunded to my bank and I spoke with XXXX who said they have not received their payment back either.
AES is now trying to locate my money and has put a ridiculous amount of late fees on my account while also not addressing the first issue- my XXXX XXXX interest rate reduction. The majority or the representatives with the acception of three or four, have been condescending, unempathetic and could care less that they " lost '' MY money. I have considered refinancing even if it means a high interest rate just so I don't have to deal with the criminal and unacceptable ways of AES. Funny how if I miss a payment, AES can't wait to charge me a late fee but they haven't been able to preform the services they offer for months and I'm still the one facing the consequences of the incompetent and lazy employees.
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08/31/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I am disputing all XXXX negative / delinquent accounts with FedLoan Servicing. The aforementioned accounts are being disputed because an agreement with FedLoan Servicing was initiated onXX/XX/XXXX to have payments reduced and changed to XXXX XXXX Plan due to a change in lifestyle and finances. I was advised that I would be granted a reduced payment forbearance so the change could occur. The reduced forbearance payment was {$5.00}. The payment was supposed to be automatically drafted from my XXXX XXXX XXXX XXXX XXXX XXXX account onXX/XX/XXXX, but was not drafted ( even though FedLoan Serving drafted the other account onXX/XX/XXXX ). This error has caused my account to show delinquent in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXXo all credit agencies.
I called FedLoan Servicing to remind them that I was on a reduced payment forbearance on XX/XX/XXXX, after I noticed theyd drafted {$360.00} from my account, as well as {$42.00}. They assured me that the {$5.00} would be applied to my account in both XXXX and XXXX. In XXXX and XXXX the reduced forbearance payments were applied. On XXXX/XXXX/XXXX, the XXXX XXXX plan went into effect and was partially drafted from my account ; Only {$190.00} was drafted, not the amount for {$33.00}.
The enclosed documents will prove that the XXXX negative / delinquent accounts with FedLoan Servicing was an error on FedLoan Servicing. Again, FedLoan Servicing has automatic access to draft my account for student loan payments. These payments are supposed to come out of my account each month on the XXXX and XXXX to prevent delinquency. The {$5.00} payments for forbearance had to be manually withdrawn from my account, which meant I had to call them and ask them to take it out of my account I did that each month ( XXXX months because Fedloan Servicing failed to apply the forbearance when I initially signed up for it on XX/XX/XXXXXXXX.
In addition to my accounts being reported as delinquent, I was not given proper notification advising me of these issues. Fedloan Servicing had my telephone number, mailing address, and email address to advise me of any issues they were having with my account, and the company failed to advise me.
Fedloan Servicing have recently (XX/XX/XXXX) informed me that a standard level payment ( SLP ) of {$590.00} was not paid after I changed my plan. According to Fedloan Servicing I was supposed to ask for a forbearance to cover the SLP of {$590.00}. The {$590.00} was taken out of my account between XXXX and XXXX XXXX. I agreed to the XXXX XXXX XXXX XXXX XXXX XXXX, a contract, which is enclosed. That plan / contract did not inform me that an SLP would be applied to my account. According to the XXXX I would be granted forbearance for the months I paid {$5.00}.
The inaccurate reporting has caused my credit rating to plummet, as well as my morale. Ive disputed Fedloan and have received no support. I pride myself on my ability to pay my bills promptly, with minimal debt. I have NEVER been late in paying Fedloan. Fedloan has diminished my credit score and my trust in the most disrespectful way. It is my hope that the above-referenced accounts with FedLoan Servicing be updated and restored from negative markings.
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01/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX consolidated my student loans and disbursed funds without my express consent or authorization.
I originally had six separate subsidized loans, two of which were at a 2.32 % interest rate, two at a 3.4 % rate, and two at a 6.8 % rate. I also had two unsubsidized loans, both at a 6.8 % interest rate. After the unauthorized consolidation, my account now shows that I have two loans, one subsidized and one unsubsidized, both of which have a 5.375 % interest rate. This significantly increased the interest rate on four of my loans and also significantly increased my monthly payment.
XXXX XXXX called me and emailed me many times urging me to apply for a consolidation as they said it could help lower my monthly payment and/or interest rates. Their sales people were very pushy and, in hindsight, very deceptive. They kept telling me they wanted to help me and made it seem as if I was losing money by not applying. After years of being pressured by XXXX XXXX, I finally decided to submit an application to, in their words, see what kind of rates and monthly payment they would offer. '' I submit an application, but I did NOT have a chance to review their proposed terms before they disbursed the funds for the consolidation. I did NOT accept their terms, and I did NOT authorize a disbursement of funds.
Standard industry practice dictates that the borrower applies for a loan, and then lender will either deny the application or propose terms for the loan. The borrower then has the choice whether or not to accept the terms and move forward with the disbursement. I had no choice in this case ; XXXX XXXX automatically consolidated my loans and disbursed the funds without my knowledge, express consent, or authorization.
It was not made expressly known, in any part of the application, that XXXX XXXX would automatically consolidate my loans and disburse funds without any confirmation from me, the borrower. I was lead to believe, by the application process, that I would have a chance to review their newly proposed terms and interest rates before I decided to accept or reject them.
Once again, I did NOT have a chance to review the proposed terms, I did NOT accept the terms, and I did NOT authorize a disbursement of funds.
I have called XXXX XXXX multiple times and have sent two letters trying to resolve this issue to no avail. They keep telling me that they are unable to reverse the consolidation and I have been given the run-around every time. I was very professional and cordial in my attempts to resolve this issue but many of the employees I spoke to, including supervisors and department heads, were extremely rude, unprofessional, and/or unresponsive to me. Some of them even hung up on me.
I plan to fight this until the end, even if I have to take legal action, so any help the CFPB can offer will be greatly appreciated. I have submit a complaint to the XXXX and I also plan on contacting the media in an effort to help inform others who have been taken advantage of in the same way. This kind of practice is blatant fraud and extortion and it should not be allowed.
Thank you very much for your time. I look forward to your help in resolving this matter.
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10/15/2018 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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I am the co-signer of student loans payable to American Education Services ( AES ) of XXXX, PA for both of my XXXX daughters. They graduated from college from XXXX in XX/XX/XXXX, and, soon afterward, I began helping them make payments or actually making payments on their behalf as they tried to establish themselves in their new careers, housing, family situations, etc.
For a long period of time, I had been sending in payments to AES on one of my daughter 's loans identifying the payments under her account number only. Unbeknownst to me, however, AES apparently accounted for the loans under both an account number for her as the borrower and another, different account number for me as the co-signer. Nevertheless, this situation continued for quite some time with no significant problems noted until AES sold off all of my daughter 's loans to another entity, retaining only one loan of my daughter 's.
AES never communicated this change to my daughter or myself, and I only discovered the change when the other entity ( XXXX ) began communicating with us and sending monthly statements. Receiving monthly statements was new and totally different concept since AES never sent out monthly statements, and I essentially had to keep track of payment amounts and due dates on my own.
Soon after the transition to XXXX, I began receiving late payment notices from AES though, and, when I called them, I was informed by their telephone representative that AES had retained one loan and was told the monthly payment amount and due date. Thereafter, I faithfully made the one monthly payment to AES using my daughter 's account number ; however, I continued to receive past-due letters from AES. After checking into it further ( by calling AES several times ), I found out that I had a separate co-signer account number with AES, different from my daughter 's number, and that my payments over the last 4-5 months had been posted to her account number instead of my co-signer number.
About this time, AES made a negative credit report on my account/Social Security or ID number. The AES telephone representative assured me, though, that this matter could be cleared up if I faxed AES proof via bank statements, canceled checks, etc. showing that the payments had been made by myself and requesting that they re-apply the payments in question from my daughter 's account number to my co-signer number. I did this on 3 different occasions over the course of approximately 2 weeks, with the first fax being done in late XX/XX/XXXX and the third done on XX/XX/XXXX.
AES claimed they never received the first fax in XXXX, and I was trusting enough, at that time, not to keep a copy for my records. The second fax was done on XX/XX/XXXX, which AES later told me was sent to an incorrect fax number of theirs although I faxed it using a number they had provided. The third fax, which I believe they did in fact receive, was on XX/XX/XXXX.
Meanwhile, my wife and I are in the process of applying for and obtaining a new home mortgage, and AES 's incorrect credit report on my ID is causing us significant problems in qualifying for the credit due to my artificially lower credit score. Please help!!
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01/31/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I had a loan with XXXX XXXX as I attended XXXX University. I have a total of 10 loans that remained deferred until XX/XX/XXXX. As I neared the end of deferment i looked for alternative way to defer as I was unable to make the minimum on the 10 loans that had been issued. I was denied any additional deferment. I remained in constant contact with the company and was very clear that I intended to stay in good standing with my account. I was offered a consolidation, I was assured that this would lower my payment and keep my account in good standing.
I began the process and remained in constant contact in order to have understand where in the process I was and to ensure my account was in good standing. In XX/XX/XXXX I was instructed that I would need to make a payment in order to remain in good standing as the process had taken longer than anticipated. I did so believing that up until this point I had done everything in power to remain in good standing, as this is the information that i was being given. My Payment in XX/XX/XXXX was processed and the consolidation was processed in XX/XX/XXXX. I began to make the payment to the newly consolidated loan also to XXXX XXXX and have done so without delay and am current and in good standing.
Fast forward to the present. I recently applied for a home loan and was informed that my credit score had dropped 130 points due to the reporting of each of my 10 loans being reported as 90 days past due. I was told that I was in good standing and doing everything that was asked of me. I was very deliberate in asking if my account was in good standing. My purpose was to avoid exactly what I am going through now. I was told in XX/XX/XXXX that I needed to make a payment which I did. I was never made aware that this was an issue. On the contrary I was made to believe that my account was in good standing and that I was doing everything necessary to keep it as such. Now I am being told that the burden falls on me because I can not prove that I was given incorrect information.
I contacted XXXX XXXX XXXX and was passed from department with no resolution in sight. The supervisor that I spoke with on XX/XX/XXXX was rude and treated me as if I was bothering her and she had something better to be doing. I was told that the records do in fact show that I was in contact with XXXX XXXX throughout the entire consolidation process. It also shows the payment that I made in XX/XX/XXXX as I was instructed to do so to keep my account in good standing. I was told by a supervisor that they communicated the information via email and although there was no record of me being informed that my account was in jeopardy of becoming in a negative standing that the burden fell on me. Ultimately my credit score suffered and has made difficult to purchase a home. I should not be held responsible for the incorrect information I was given and have to burden the negative impact that this now has on credit score due to what has been reported to the credit bureaus. To clarify I am disputing all the loans that were furnished by the XXXX XXXX were 90 days past due as of XX/XX/XXXX as I was given incorrect information throughout the consolidation process.
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04/09/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I am still in my training to become an XXXX. I have completed 5 years of XXXX and am currently in my last year of specialized XXXX training. I took a significant pay cut to complete this last year of training at another institution and have had significant difficulty in repaying my loans with American Education Services. What makes things even worse is that every time I call and speak with the company, I get a completely different story about how to attempt to receive forbearance. The most glaring issue happened on XXXX/XXXX/15. I was called by a loan collector because I have not been able to make payments. I have XXXX loans with American Education Services ( AES ). I was told I could put XXXX ( Loan Sequence XXXX ) into a modified repayment plan of {$50.00} dollars. Also, I was told at that time that I would also be able to put my other XXXX loans ( Loan Sequence XXXX and XXXX ) into forbearance, but would have to make a payment of XXXX to bring Loan Sequence XXXX out of enough delinquency to allow forbearance. I made a total payment that day of {$130.00}. About a week later I received a letter with the forbearance form which I filled out and mailed back. However, on XXXX I received a letter stating I was in debt collection for Loan Sequence XXXX. I called AES again on that day to find out why this happened. As it turns out, the customer service representative did not mail me the correct XXXX form. Despite them admitting to their mistake, they said there was nothing they could do at this point for me. I was told I would now have to make another payment of {$86.00} for Loan Sequence XXXX since it was too far past delinquency to apply forbearance to it. I made this payment and was emailed the correct form. I filled this form out and kept checking my online account. On XXXX/XXXX/15, I made a payment online through Loan Sequence XXXX of {$50.00}. On XXXX/XXXX/15, I called again because my Loan Sequence XXXX was still listed as delinquent online and I also noticed that Loan Sequence XXXX was listed as delinquent. When I called them, I received no help at all. Although, I did make a payment on XXXX/XXXX/15 to Loan Sequence XXXX, for some reason the payment was applied to a different loan ( Loan Sequence XXXX ). I was then told that my temporary hardship request for Loan Sequence XXXX was denied because I had been delinquent XXXX times in 12 months. However, the last time I was delinquent was because of this error by AES on XXXX. If I was given the correct form as told I would on XXXX I would have been able to put my loan into temporary hardship and not have had this problem. Now I am told that I am essentially stuck and either have to make payments ( with money I do n't have ) or face debt collection. I have tried to call and reason with this company and I get no help. I am working XXXX hours a week and am supporting a wife and infant on essentially $ 40k. This company does not help out people that are struggling. All they use is fear and intimidation. The people that are hired by this company are completely incompetent, and I get a different story each time I call them. People should be made aware about how incompetent and dangerous this company is.
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05/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I only ever received federal student loans for XXXX degree through XXXX University : both subsided and unsubsidized federal loans. I noticed that my loans being held with AES were still accruing interest during covid while federal student loan interest was stopped. They told me that in order to stop accruing interest, I needed to refinance with another company. These loans are refinanced through Fedloan but accrued interest for over six months during covid and may no longer be eligible for forgiveness due to my refinancing. I would like AES to be investigated for both the interest accrual and the advice to refinance. Since refinancing these loans are no longer accuring interest per covid policy via Presidents Biden and Trump.
Attached is the conversation I had with an online AES rep : XXXX : Payments and Billing Questions XXXX : Hello, I noticed on my credit report that AES is adding interest to my student loans. These were all direct federal loans and it was my understanding that there should not be interest accruing on federal student loans under covid relief efforts. My other student loans held by other companies are not having interest added.
XXXX : Can you please advise if this was a mistake or why interest is still being added?
XXXX : Thank you for contacting us. My name is XXXX and my employee ID is XXXX. May I have your first name please?
XXXX : Hello XXXX, thanks for your help. My name is XXXX XXXX : Good afternoon, XXXX. I can certainly review your inquiry. Please allow a few minutes while I research your account.
XXXX : Thank you!
XXXX : As we navigate the challenges posed by the spread ofCOVID-19, we remain committed to supporting our customers and clients.We are aware of the six month suspension of payments and that the interest would be waived for all federal student loans owned by the U.S. Department of Education ( ED ), including Direct Loans, Federal XXXX XXXX XXXX and XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX loans held by the Department.All loans serviced byXXXX XXXX owned loans ; they are not owned by the U.S. Department of Education.Please be advised, commercially held loans ( i.e., AESserviced loans, commercialFFEL, Private ) are not covered by this announcement ; therefore, your loans are not eligible to have the interest waived or an eight month suspension of payments. This information is available in the CARES Act of 2020 and those same provisions apply to the 2021 extension. '' Please accept our apology for anyinconvenienceor confusion this may have caused.
XXXX : Is there anyway I can have them sent back to the department of education? They were originally federal loans. How did they end up as bank loans?
XXXX : Upon review, these loans were always owned by a third party financialinstitutionand you may be eligible to have the loans consolidated into a Federal Direct Consolidation loan owned by the Department of Education. We do not offer refinancing or consolidation options ; however, if you would like to combine all of your federal student loans into a new Direct Consolidation Loan handled by a newservicer, you may refer towww.studentaid.govfor more information.
XXXX : ok thank you for your help XXXX!
|
01/23/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
In XXXX of XXXX, I spoke to a representative at American Education services.
I was behind on payments in the amount of {$1000.00} XXXX including late fees ). I attempted to apply for a forbearance- which would bring my account current but I did not qualify for the forbearance because I had applied for one the previous year. The representative at AES then advised me to continue to make my monthly minimum payment until XXXX of XXXX, so that I could re-apply for the forbearance and bring my account current.
I made payments XXXX of XXXX -or so I thought. XXXX When I logged into my account XX/XX/XXXX I saw that I could not go into my account and make a payment. I then noticed that my loan had gone into default.
I called AES and spoke to someone who told me that my account was over 120 days late and therefore went into default. The expressed to me that my loan was in limbo awaiting to get picked up by a collections agency. She told me there was nothing she could do.I explained to her that I had been ill-advised by one of her colleagues at AES who told me ( in XX/XX/XXXX XXXX that if I continued to make my monthly payments I would be okay and be able to apply to forbearance to take away the balance. She still refused to help me and said again, that there was nothing she could do at this point. I was frustrated and hung up the phone.
On Tuesday, XX/XX/XXXX I spoke to a man named XXXX at AES who advised me to speak to the XXXX default loan center. I explained to him about how I had been ill-advised and all I wanted to do was to pull my loan out of limbo so that it would not be picked up by a credit agency and he told me my best option was to talk to someone at the XXXX default loan center, so that is what I did.
I was connected with a woman named XXXX, who I told my situation to. She looked over my account and then told me that the reason it went into default was because I missed a payment in XXXX. I was surprised and frustrated to hear this because I have email confirmation that I made a payment in XXXX. She connected me with someone in AES who went through my payments and said that my payment in XXXX was canceled -something that I know I did not do. She told me she would take two to three days to investigate this matter and would get back to me with an answer.
Today, XX/XX/XXXX I received a phone call from them saying that they had investigated my account, and that because my payment for XXXX shows up as canceled they can not take my loan out of default. I reiterated the fact that I did not cancel the payment. I have tried to check my account to verify her claims but I am no longer able to access my payment history on AES.
They have refused to work with me and have told me I have no other options than to take it up with whatever collections agency picks up my student loan.
I have offered multiple times during the multiple phone calls I have had with AES/XXXX XXXX pay the late, full balance of {$1000.00} on my account and they refuse.
I have also not received any documentation by way of mail or email that my student loan was going to go into default. This feels predatory and they are completely unwilling to work out a solution with me.
|
03/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I had my TEACH Grants converted into loans for submitting my annual form " sort of '' late ( XX/XX/XXXX ). I say sort of late because it was due in XX/XX/XXXX or XX/XX/XXXX each year, but I always ( every year that I completed it " on time '' ) got a notice that I had to resubmit the form after the end of the school year ( sometime after XX/XX/XXXX 1 ). So, the first 2 years I submitted my form on time, only to get a notice that I needed to redo it after the end of the school year. I called the second year to ask about the due date ( XX/XX/XXXX to verify that I taught for the whole year???? ), and the person I talked to could not explain that the date was due to my graduation date of XX/XX/XXXX ( I figured that out later ). So, the third year I just thought I would wait until the end of the school year to do it the first time ( instead of duplicating my efforts to round up the signatures twice a year instead of once ). I got a couple of notices that the form was going to be late, so I finally went ahead and submitted it. Well, by then it was a few days later than the final date, so my grants got converted into loans along with $ XXXX dollars in accrued interest. I called to ask about it and was told that, " yes, we have your form, but it was 3 days late ... sorry, we can not convert them back into grants. '' Keep in mind I have completed all of the other requirements for my TEACH grants to be forgiven, but I filed a form late ( that I was going to have to file again later anyway because the school year wasn't over yet and I couldn't get an explanation of why it was due in XX/XX/XXXX from XXXX ), causing the grants to turn into loans. I thought " how stupid of me, surely no one else has done this ''. Then, today I was reading a story about the thousands of other people that were ripped off in exactly the same ( or a very similar ) way. So, I now tell as many of my students that will listen to " avoid student loans if at all possible, and read every bit of fine print on grants and scholarships ''. The TEACH grants were part of the reason I became a teacher ( because I could get it partially paid for ). Now, I wish I had never done it ( at least the TEACH grants ). I could see something like a small " late fee '' of some sort, but I ended up with what amounted to a {$2500.00} - {$2600.00} " fine '' ( at 6.8 % interest ) for not filing a form " on time '' only to be told that I would have to file it again anyway!
I was also told by customer support at FEDLoanServicing to just " apply for the teacher loan forgiveness program after my 5th year teaching '', which I did ( and will try again ), but my application was declined because I have some older loans ( before the Fall XX/XX/XXXX cutoff, or whatever the arbitrary date is ). So, I'm also being punished financially for becoming a teacher after I had another career ( so, I'm older and went back to school to become a teacher, so now I can't get loan forgiveness for my loans that I specifically took out to be a teacher ). I file a separate complaint on that later.
NOTE : This is a copy of what I submitted as the complaint to the U.S. Department of Education, Federal Student Aid Complaint Portal.
|
11/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
Hi.
In XXXX I went to XXXX XXXX in XXXX, with a promise that they will find me a job at the end of the program. That is what they advertised and why I chose this college. I took out a large loan and completed the program ( which was a total joke- no one finished any of their homework, the teacher never fully checked our work and taught us nothing. We paid for this certificate, and learned absolutely nothing even though I graduated with honors ).
Then they found me an internship at XXXX XXXX XXXX, who told me they are in need of an MAA like me, and after I completed 1 month of full-time work for them, they apologized and stated they cant afford to hire anyone right now. I was upset and went back to XXXX who said that it wasnt their problem anymore, as they already found me 1 job ( which by the way I was great at and they loved me. A few months later I found out that the counselor from XXXX had a deal with that doctors office and kept sending new interns there every month, with a promise that they are hiring, who were all told that they cant hire at the end of their 30-day internship. Such a scam! ). Needless to say, this ruined my chances of applying for another job because they all saw that my internship didnt hire me and questioned it. I had no way of paying my loans, I was XXXX XXXXears old. I got a small minimum-wage job and paid my loan for the first few years.
Then in XXXX, I received a letter from the US Department of Education stating that my loan is eligible to be forgiven if I went to XXXX XXXX and took the MAA program from XX/XX/XXXX-XX/XX/XXXX, because XXXX was being sued by several people for fraudulent dealings, false advertising and empty promises. I was ecstatic and submitted my application. I kept calling and checking the status of my application for FOUR years! They kept saying that it is still pending, meanwhile my loan was in forbearance AND accruing interest!! They assured me I will get an answer shortly, since my best friend that did this program with me had her loan fully forgiven already.
I finally got a response from them saying that I am NOT eligible for loan forgiveness because I missed the eligible window by a few weeks ( apparently I went to college just a few weeks later or earlier than the eligible date-span ). Which cant be true because my best friend went to the SAME program on the SAME dates and had her same loan forgiven.
I dont mean to add in a sob story, but after completing that program back in XXXX, I also dealt with several health issues, brain tumors, treatments and several surgeries. I have so much medical debt and I am absolutely not able to pay back this loan regardless. Especially since I never used this certificate in the first place. I reached out to FedLoan and US Department of Education several times in the last few years, who both give me fake reassurances and help with absolutely nothing.
I hope that you can see my unfortunate situation and how unfair it was. This is my last resort. I am literally begging for help. I can provide any and all proof of my certificate, internship, even medical bills and proof of surgeries, if needed.
Thank you SO MUCH for taking the time to read this!!
|
06/16/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
Dear CFPB, I want to file a complaint because my student loan servicer, AES that I had until from XX/XX/XXXX until XX/XX/XXXX, since I recently refinanced my Private Student Loan with XXXX XXXX XXXX XXXX and XXXX, has reported my Private Student Loan as, Dispute Resolved By Grantor and it has greatly reduced my Credit Score. I have a VA XXXX Discharge because of my Service Connected XXXX with the Department of Veteran Affairs. The XXXX XXXX XXXX XXXX also known as XXXX granted my VA XXXX XXXX on XX/XX/XXXX. I have included the copy of that letter from XXXX. After I was granted this VA XXXX XXXX and my student loans were forgiven my student loan servicer, AES told me I didnt have to pay on them because they seen I was granted the VA discharge and then turned around and reported 2 of my federal student loans that were serviced by AES at that time as a default status, completely ignoring my VA XXXX XXXX. I also included a letter from XXXX which is the student loan servicer or Grantor of those loans when they were put into a default status by mistake. I had to contact them to get a letter stating how much of the loans had been forgiven for tax purposes in XX/XX/XXXX because my cancellation of debt due to the student loan forgiveness granted on XX/XX/XXXX. I have included that letter from XXXX XXXX as well. I was never late on any loan. Always had either a forbearance while I was out of school or going back to school. The private student loan I paid interest only on for 12 months at one time but I have never paid late or anything. I strongly feel that AES is only trying to retaliate against me because they had to discharge the debt due to my VA XXXX XXXX that I was granted on XX/XX/XXXX. At that time after I learned that I was reported as defaulting on my federally funded loans, I contacted my congressman, Senator XXXX XXXX as she filed an inquiry with the XXXX XXXX XXXX at that time to get my loans forgiven as I was 100 % by the Department of Veteran Affairs but the XXXX XXXX XXXX Deparment aka XXXX was ignoring my request and my documentation for about 6 months before my Congressman filed an Inquiry and then they finally listened to me. After I learned that I was reported as defaulting on my XXXX student loans with AES, I called Senator XXXX and she said to call the CFPB. I was told by CFPB to file a claim or I could simply write to the Credit Bureau and tell them to delete what was inaccurate. I did. I wrote a letter to XXXX as that was the only Bureau that AES reported me to as a default ad XXXX deleted it. The problem now is that AES has reported again reported me this time to XXXX as a Dispute Resolved By Grantor and that is completely inaccurate. There are 3 loans this time, 2 federally funded loans that were part of my VA XXXX XXXX and my private student loan. It is inaccurate and I need help resolving this. They are trying again to ruin my credit and I dont appreciate it one bit. I wrote a letter on XX/XX/XXXX telling XXXX the inaccuracies and I have included that letter. Please help me with my 3 loans, ( 2 Federal Student Loans and 1 Private Student Loan ) that are being reported inaccurately on my credit file by AES. Thank you.
|
06/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
On XX/XX/XXXX I contacted Fedloan Servicing after unsuccessfully trying to use their website to access my account to check on the status of my PSLF request. Employee with ID number XXXX took my call and reported that ( XXXX ) I did not yet have an account and ( 2 ) she could see the PSLF form I had mailed in but the form was incomplete. I pulled up a copy of the form I mailed and went over it with the agent and she said boxes were unchecked that I could see were checked. After unsuccessfully trying to work with the employee to get clarification on how to proceed, I asked to speak with a specialist. The employee claimed she would transfer me but, instead, she hung up on me. I called back and was connected with an employee with ID XXXX. This agent asked if I was calling about PSLF and when I said " yes '' the agent immediately said she was connecting me with a specialist. I waited over XXXX XXXX and no specialist ever came on the line. Apparently, this employee noted something on my account because I have had trouble getting anyone on the line to help me since. When I select " request a callback '' I eventually get called back by an automated system that simply tells me I need to call Fedloan Servicing again, and that starts the entire process of being placed on hold and asking if I want to reserve my place in line and get a call back all over again. I've successfully reached an agent only one other time, on XX/XX/XXXX. I spoke with an employee whose ID is XXXX and they indicated that neither my social security number nor account number could be found in their system at all. They said they would transfer me to a specialist and I explained that I've waited on hold before for a specialist and no one ever answers. This agent transferred me anyways and said they'd cross their fingers that I'll get connected this time around. They also gave me a number that's supposedly the specialist 's number. They also told me not to choose " request a call back '' because other people have indicated that option doesn't work.
I know the first employee I spoke with ( ID XXXX ) could see my account because they read to me portions of what my employer had written on my PSLF form. As such, it seems obvious that someone at Fedloan Servicing deleted my form and my account. I am attaching to this request the letter I got from Fedloan Servicing that shows my account number. I am also attaching the original and complete PSLF form I mailed, and a copy I faxed in that has all markings even more pronounced than the original mailed form had.
It is impossible to get my PSLF matter resolved without Fedloan Servicing being willing to interact with me and accept my completed form. I believe the rights granted to me by the Federal Government to have my eligible loan forgiveness request processed are being violated by Fedloan Servicing. I work for the University XXXX XXXX and so my form was processed by XXXXXXXX XXXX and sent to me electronically so there is plenty of proof that they fully completed the form and sent the fully completed form to me electronically. I simply printed and mailed in the completed form and Fedloan Servicing should be obligated to process it.
|
01/20/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
When I was in my first year rs in college, my dad got laid off and was having trouble to find a job. After several options he decided to go back to school and they offered a truck driver job and the school had this lender of the company AES American Education Services ... He needed a co-signer, so I though it was a normal Federal Student loan. I was about XXXX years old so I was n't sure what I was going into, so I heped him. As a daughter I wanted to help my dad to reach his goal.
Unfortunately, my dad passed away 3 years ago leaving me with his debt .... I said leaving his death because the company will not forgive the debt even though he is no longer with us.
I am a recent college student and I have student loans of my own ... Besides this loan interest accrues daily, a clause that I was not aware because I was not well informed when I sign in for this loan ...
I think this company is a true rip off, they are not here to help, they are a company that wants to take advantage of low middle class- they make people pay triple of what they lend and have no decency, ethics and any kind of good attributes that a student lender should have. Persons like us are trying to have a better way of living but with companies like this we never can get a good start. So disappointing.
I am now paying my student loans together with this extra student loan with a annual income of {$40000.00} and of course, got to do this in order to have a clean credit record because then I would not have a job since I am not paying my student loans on time ... ...
XXXX XXXX XXXX XXXX XXXX XXXX TX XXXX REPAYMENT Disbursement Information Disbursement Date : XX/XX/XXXX Loan Program : XXXX Owner : XXXX Guarantor : XXXX - XXXX School : TEXAS XXXX XXXX Out of School Date : Out of School Date is the date provided by your school that typically represents when you will/did graduate or when you were no longer enrolled at least half time.
Below are some common reasons why this date may not reflect your current or actual status : You previously left school and have since returned. Therefore, your out of school date represents the original date you graduated or ceased to be enrolled at least half time.
Your school only reports the current academic year or term ; not the full length of your program.
You have a private loan that allows for a maximum amount of time for an In School Status. Therefore, the Out of School Date represents when you have reached this maximum.
No Out of School Date listed? Some loan programs do not use an Out of School Date for determining when repayment begins, including : PLUS, Graduate PLUS, Consolidation, and many private loans.
Please contact your school if you have questions about your Out of School Date.
Close this Help Text XX/XX/XXXX Interest Rate Information Interest Rate : 5.12 % Interest Rate Type : STANDARD VARIABLE Subsidy : NON SUB Loan Balance Original Balance : {$6400.00} Late Fees : {$0.00} Unpaid Interest : {$0.00} Current Balance : {$4500.00} Payment Information Monthly Payment : -- Repayment Term : 121 Months Expected Payoff Date : XX/XX/XXXX Due Date Information Next Due Date : XX/XX/XXXX Days Delinquent : XXXX
|
02/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Public record information inaccurate
|
|
Web |
|
XXXX XXXX XXXX XXXX XXXX XXXX, Fl XXXX XXXX Account # XXXX Current Amount : {$15000.00} GOOD Standing Balance : {$12000.00} GOODWILL LETTER FCRA Section 609 Dispute To Whom It May Concern, Thank you for taking the time out of your day to read this letter. I just pulled my credit report, and discovered that a late payment was reported on XX/XX/.
I do not agree with this entire loan balance. I have been very patient with XXXX and explaining and providing documents that this loan does not belong to me. This is a fraudulent account. I have been trying every step to prove to you from documents, bankruptcy and disputing with the credit bureaus.
This loan is currently in forbearance, how is it possible that it jumped from {$12000.00} from XX/XX/ to {$15000.00}, in one month? Then I am also seeing different balances on my credit reports vs. when I am currently viewing myfedloan account, as I am typing this letter. This is false amounts, each an every time. This is going again the Fair Credit Reporting Act 15 U.S.C. 1681. One of my Credit reports are currently showing {$15000.00}, as I am typing this letter. Everything is not being treated legally on this account. XXXX is in violation of reporting inaccurate information. My account balance should be {$0.00} and due to the violation, I am seeking money back for the damages that this has caused to my name and credit scores. There are illegal interest fees being charged on this account. This issue needs to be resolved immediately.
XX/XX/ XXXX XXXX XXXX Account # XXXX Current Amount : {$15000.00} GOOD Standing Balance : {$12000.00} GOODWILL LETTER I am challenging you all to show me proof that this is my debt and that I actually owe XXXX. Plus, this information is more than XXXX XXXX XXXX and must be removed from my file, on top of it not belonging to me in the beginning.
Please provide to me the information that you gave to my credit reports, to XXXX XXXX XXXX, that you want to claim that this is correct information?
I received a copy of my credit report and am disputing some items that need to be deleted. I have highlighted and numbered these disputed items on the attached copy. The reasons why these items should be deleted are indicated below : Item # Reason for Deletion According to the provisions of the Fair Credit Reporting Act 611 ( a ) [ 15 USC 1681i ( a ) ], these disputed items must be reinvestigated or deleted from my credit record within 30 days. During the investigation period, these items must be removed from my credit report as the mere reporting of items prior to debt validation constitutes collection activity. I am also requesting the names, addresses and telephone numbers of individuals you contacted during your investigation.
Please notify me that the above items have been deleted pursuant to 611 ( a ) ( 6 ) [ 15 USC 1681j ( a ) ( 6 ) ]. I am also requesting an updated copy of my credit report, which should be sent to the address listed below. According to the provisions of 612 [ 15 USC 1681j ], there should be no charge for this report.
If you have any questions or need additional information, please contact me at address noted below.
Sincerely, XXXX XXXX
|
05/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Approximately one-year ago, when first ever becoming aware there was an issue, I filed my first complaint, following my attempts to get assistance and resolution through AES unsuccessfully. That initial complaint stemmed from entering repayment prematurely ( within the time-frame of roughly 2-weeks ), meanwhile I was still qualified and eligible for in-school deferment. It was at that time, it came to my attention, that these same ( older ) loans I was receiving unexpected and incorrect billing for, were in fact " Federal Stafford/Direct Loans '' both subsidized and subsidized, which originated between the dates of XX/XX/XXXX - XX/XX/XXXX by ( then named ) XXXX XXXX College. These were not ever private loans, which is also indicated in the NSLDS, as well as in the mini-itemized breakdown on the AES Billing Statements. It is clear, these loans originated as Federal Loans, and have always been Federal Loans and were never refinanced with a private lender, or anything else of such nature, or by any means. Basically there is no reason whatsoever that the AES branch of PHEAA should have ever been handling my Federal Student Loans ( which should only be reserved for the private and commercial aspects of its business ) ; my Federal Loans however, should have only been ever handled by their XXXX division as guaranteed by FFELP.
Last year, only a temporary fix occurred, which after filing my complaints, assisted with rectifying the erroneous late charges from being prematurely billed, and I was finally placed back into in-school deferment. Fast-forward one-year later and a similar issue is happening again, due to the filed corrections to return my Federal Loans back to their originating status, and/or explain, how they ended up being handled in the manner they had be, which was without my authorization or knowledge. I have been mixed with emotions for my upcoming graduation ever since learning these facts back in XX/XX/XXXX, and not having a complete resolution done at that time, which I am hoping to have done this time around. On one hand I am ecstatic to have graduated on XX/XX/XXXX ; but at the same time, I have suspected that I would be faced with ( early and once again ) prematurely entering repayment as soon as I graduated, or in my case even sooner.
So, there are several issues, the first at hand is, having been billed for nearly two months now and in just over another two weeks, if things are not corrected, I do not want to reflect going from 30+ days past due, to 60+ days ... .when neither are correct. Since my loans are and have always been Federal Student ( " Stafford Direct Subsidized & Unsubsidized Loans '' ), I should not be entering repayment until approximately XX/XX/XXXX, after reaching the full maturity of my 6-Month " Repayment Grace Period '' which Federal Loans affords by their guidelines, and for which I fully intend to follow according to those guidelines and policies, as those were what was stated in all of my Master Promissory Notes that I signed from taking my first loan in XX/XX/XXXX through my most recent which was in this XX/XX/XXXX-XX/XX/XXXX - Spring School Year Semester, just prior to my graduate.
|
07/19/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Please see the documents included for more specific details.
Because of my bad previous experience years ago, when a Perkins Loan I had was transferred to the U.S. Department of Education was incorrectly reported as default, past due, delinquent, no matter all the evidence showed that was not true at all, but no matter all the evidence I submitted even using here the C.F.P.B. the fact is that error, or maybe is best to call it horror, was never fixed correctly on my credit report, knowing the catastrophic damage an error like this provokes in anyone credit reports, and this error or horror I experienced was the same problem many thousands of students experienced back then unfairly.
This time, a mistake, or even a computer or Internet pro hack, or something worse, no matter all the evidence shows is not true, shows a payment I made to my American Education Services XXXX last XX/XX/2021, as to be paid 7 days later, so it appears as past due 3 days, or delinquent, until is fully debited within a couple of days?
What if something goes wrong and my accounts with AES are reported past due incorrectly to the 3 credit bureaus? I can't allow that to happen again.
Today is XX/XX/2021, but my record shows I never submit a payment to AES in that manner, but that I always pay to be debited immediately if that was possible in this case it was submitted last XX/XX/2021, to be paid that same day if possible and I submitted hours ago the evidence showing AES that the funds are available in my account waiting for the AES debit since XX/XX/2021 there was no reason for me to let an incorrect date equal to a 7 days delay at all as the included uploaded documents clearly show, including my chat XXXX, from AES Live Chat Customer Service of today just minutes ago, included here also so the C.F.P.B. and AES could see why I am worried.
The evidence I am accumulating here at the C.F.P.B.is showing a pattern not only showing I document everything with every piece of evidence I find, but also, that the possibility that people with key positions anywhere, could also be sponsoring discriminatory practices against us just because they do not like people who speak XXXX, are described as XXXX, or because we come from an Island they do not recognize no matter we are citizens, they do not care, if others are not citizens makes no difference for them either.
XXXX, is the only credit bureau sending us surveys in which they recognize this problem, when they ask us several questions about discrimination in their surveys. But, what about the other 2 main credit bureaus?
Just in case the evidence I uploaded hours ago through the American Education Services website, showing the same I am including here falls in the hands of someone sponsoring discriminatory practices, and simply takes advantage of this mistake to incorrectly report my account as delinquent as mentioned during the chat by XXXX, no matter she apologized several times for this.
I want to have a clear record here just in case something worse happens again.
I can't let that happen, no matter their Live Chat Representative XXXX assured me a Supervisor will take a look at my complaint.
|
12/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
I graduated from XXXX XXXX University with the XXXX in XXXX. My student loan debt at that point, including the debt acquired as an undergraduate, was roughly {$90000.00}.
I accepted an XXXX XXXX position ( tenure-track ), which was to start fall XXXX, at XXXX XXXX XXXX XXXX, and was encouraged by the lender to request forbearance for the student loans. This was supposed to give me some " breathing room '' to relocate from XXXX to XXXX, before beginning repayment.
Accruing interest was presumably " capitalized, '' increasing the loan 's principal.
I began repayment in XXXX. Payments were geared so that I could afford them. On average, I paid something like {$800.00} a month. Interest nevertheless continued to be " capitalized. '' That amounts to something like {$60000.00}.
In XXXX, my Congressman told me about a new loan forgiveness program -- Public Service Loan Forgiveness ( PSLF ) program. I was instructed to contact XXXX XXXX, have my loans " moved '' to XXXX XXXX, at which time they would now manage them, and pay 120 payments ( 10 years ). Given that these payments were all made while serving in the public sector ( I am a XXXX XXXX ), after that 10 year period the loan would be forgiven.
XXXX XXXX took over my loans. They claimed that I owed them : {$160000.00}.
I'm not kidding.
I had paid {$60000.00} against my debt since XXXX, and instead of making even the dinkiest of dents, my loan principal actually exploded!
In XXXX or so, I was told that none of my payments would be counted toward the 120 needed for loan forgiveness, because they had been paid after the XXXX of the month. I had always been under the impression that payment was due by the XXXX, which is when I and my wife made the payments. I had never made a late payment. But, according to XXXX XXXX ( which became XXXX? ), I would need to request a change in due-date if I wished to continue paying on the XXXX and have those payments count. I did.
It took 3 years for the system to finally make the change of due-date to the XXXX.
In XXXX, I was told that none of my previous payments would count toward the 120 needed, because I had to submit an Employee Verification Form and had to be a participant in a special Income-Based Repayment plan. This was news to me.
Keep in mind that I ( almost obsessively ) contacted XXXX since XXXX to make sure that I was doing everything required for the PSLF program. I was beginning to think that either XXXX representatives were incompetent, or, worse, actually working to place obstacles in my way.
Now, since XXXX, I've paid XXXX on average {$800.00} a month, and so, I've paid XXXX about {$90000.00}. Added to what I paid before entering this program, I've paid about {$150000.00} against my student loans, and yet I still owe {$160000.00}. This is outrageous.
I'm not asking for anything for free. I happily paid back student debt ( originally {$90000.00} ), and have paid about {$150000.00}. But according to XXXX, I still owe {$160000.00}.
Most recently, XXXX says that they will count 39 payments against the 120 that I've made. That means that I still must pay another 7 years of payments! ( 81 payments )
|
07/20/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't get flexible payment options
|
|
Web |
|
I have XXXX private student loans totaling {$29000.00} with AES. AES does not offer practical repayment options that are available to to me from my Federal backed loans. Instead, AES offers me a gradual repayment plan ( " XXXX XXXX '' for 36 months ) and an interest-only repayment option ( " XXXX XXXX '' for 24 months ). After Select XXXX and XXXX are exhausted, AES plans to demand a standard repayment plan from me. AES applies the 'Simple Interest Formula ' to all student loans, applying a daily interest rate that, in combination with a standard repayment plan, is unaffordable. Unless I participate in a repayment option, I can not afford my AES loans. AES has never been forthright about what options I may have to repay my loans. When asked, AES could not produce information about how they calculate interest or how they determine how much of my payments are applied to interest and how much is applied to principle.
AES does not offer an income based repayment plan or any other monthly-payment relief except for an extended term. Since AES applies Simple Interest, extending any term multiplies the amount of interest I will pay over the life of the loan.
AES applies Simple Interest, calculated monthly, and is paid first, unlike a traditional loan. A traditional loan would pay a set interest amount and later principle, allowing a debtor to eventually pay off the loan.
Instead, AES calculates my interest payments each month and consumes the majority of every payment I make. So little of each payment I make is applied to the principle of my loan that my principle remains the same. AES charges me the same or higher interest, and I make the same payment ( since I can not afford a higher payment ), and the cycle continues indefinitely.
I can not meaningfully reduce the principle that I owe. Right now, AES is taking XXXX % of each payment I make for interest. At this rate, I will never be able to repay my loans, despite never missing a payment.
AES tells me they are no longer offering student loans. In addition, there is no market for private student loan refinancing or consolidation. I am stuck with AES ' unforgiving Simple Interest calculations and its lender friendly terms and conditions without finding the right balance of affordable, meaningful student loan repayments.
I wish the CFPB could step in an demand that AES and all private student loans stop applying monthly, variable simple interest calculations. Set a specific interest amount that would be fair as a loan, and let me pay my interest and principle down. I also want the CFPB to require private student lenders to provide all debtors with income based repayment options, and minimum amounts applied to principle, so I can afford and pay down my private student loans.
Since I do not have the money to pay off my loans, I need regulatory intervention so I can incrementally get out of debt. I am stuck paying simple interest calculations every month and, unless I have several hundred dollars a month to apply to my AES loan ( I do n't! ), I will never make meaningful change to my private student loans. This cycle will never end, and AES does not appear to mind.
|
08/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I received a letter from FedLoan Servicing for a payment of {$12.00} XX/XX/2016. After confirming they were my new loan servicer, I promptly paid it. I received a bill a week later for over {$600.00}. I called FedLoan to inquire why my bill went from {$12.00} to over {$600.00}. They had no explanation but stated I could enter a payment plan with payments under {$150.00}. I agreed. The CS asked when I could start payments, I stated the XXXX of every month starting in XX/XX/XXXX. I was never told my balance was originally $ XXXX, nor the fees FedLoan added totaling $ XXXX when they acquired my account. During XX/XX/2016, I received a bill for {$180.00} in the mail from FedLoan. I immediately called to inquire why the bill was so high. They stated the bill was higher due to the 60 day deferment, because of this I now owed more. I reveiewed but could n't make sense of the bill. So I checked the FSA website, it stated I owed $ XXXX. When I checked FedLoan 's website of my account, I now owed $ XXXX!!!! How did my bill go from $ XXXX to $ XXXX to now $ XXXX in 120 days? I paid the {$180.00} and began to sift through several letters that made no sense from FedLoan stating I was on IBR ( I 'm not ), that I had requested several deferments ( I had not ) and several letters stating that my bill was going up and interest I now owed because of said deferments. In the end, my payments ballooned from {$12.00} to {$180.00} to now {$190.00}, with the amount owed at $ XXXX. The CS never stated that I would owe $ XXXX for each month I did not pay. If that were the case, I would not have agreed to a later payment date. Who would agree to such exorbitant fees?!? If this is n't predatory loan lending/servicing, I do n't know what is. This simply can not be legal. 1 ) FedLoan did not follow DOE 's guidelines for contacting me to inform me they were my new servicer. I contacted them. 2 ) They did not inform me of my rights as a borrower. The company simply sent me an exorbitant bill with no explanation as to who or why I owed such money.. I simply put it together on my own that it was connected to my student loans. 3 ) The CS agents with whom I spoke did not explain, and I do not feel they were capable of explaining the repayment terms or borrowers rights and options. The CS a ) presented amounts I could pay under several plans, b ) after I chose the plan and amount I could afford to pay, she asked when I could start payments c ) she stated when the payments would be due the and some standard language and hung up. 4 ) NO ONE explained any percentages or amounts that would be added to an account. It seems copious amounts of fees are added to my account every couple of weeks with very little to no explanation and no one that can held accountable for actions and no one with decision making capabilities can ever be reached. I owe $ XXXX and I want to pay it. I do not owe $ XXXX and the DofE needs to be better watchdogs on the loan servicing companies they assign to their borrowers. It 's not enough that the original loans were predatory to begin with ; they hire companies to do thrice as much damage to those that can not afford to pay but try.
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02/13/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
As of XX/XX/3, PHEAA/AES has engaged in sending more than a combination of XXXX separate digital communications or physical communications either via US Postal Mail or email, separately since the payment went past due on XX/XX/2023. These communications only pertain to XXXX balance on the account. Instead of including multiple loan sequences in XXXX notification, PHEAA/AES has been sending the same notice about XXXX balance being past due but including separate loans in each communication. I have warned the company on many occasions to desist with this behavior, but they continue to deflect and deny any wrongdoing. I have issued XXXX final warning before I decide to file suit against their agency for extreme misconduct and a breach of my right to be free of harassment. There are no places within any contractual agreement that it states they have the free right to annoy consumers because their loan becomes past due nor does it state they have free reign to send as many notices as possible. This is a demand that only XXXX notice be sent whenever a payment becomes delinquent. The timing is of no consequence, however, only XXXX notice either electronic or physical ( XXXX separate to both cosigner and borrower ) should be necessary. If PHEAA believes they are bound by their policy, they need to engage their counsel on the rules of communication. These might be just some of the reasons behind the company 's demoralizing conduct and the reason why the Federal Government really has no interest in doing business with them from a prolonged standpoint.
The Debt Collection Rule prohibits certain communications and attempts to communicate with a consumer in connection with the collection of a debt. For example, it generally prohibits communications with a consumer at inconvenient times or places, after a consumer has refused to pay, or after a consumer has requested a debt collector to cease communications.
Additionally, it generally prohibits a debt collector from communicating or attempting to communicate with a consumer at the consumers workplace if the debt collector knows or has reason to know that the consumers employer prohibits the consumer from receiving such communications. Similarly, it generally prohibits communications with a consumer if the debt collector knows the consumer is represented by an attorney. 12 CFR 1006.6 ( b ) and ( c ).
For purposes of these prohibitions, which are discussed in this Section 4, a consumer includes not only the natural person who is obligated or allegedly obligated to pay a debt but also that natural persons : ( 1 ) spouse ; ( 2 ) parent ( if the natural person is a minor ) ; ( 3 ) legal guardian; and ( 4 ) confirmed successor in interest.6 If the natural person who is obligated or allegedly obligated to pay the debt is deceased, the term consumer also includes the executor or administrator7 of the natural persons estate as well as the natural persons surviving spouse, surviving parents ( if the natural person was a minor ), and confirmed successor in interest. 12 CFR 1006.6 ( a ) ( 1 ) - ( 5 ) ; comments 1006.6 ( a ) ( 1 ) -1, ( a ) ( 2 ) -1, and ( a ) ( 4 ) -1.
XXXX XXXX XXXX
|
06/13/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
Hi.
In XXXX I went to XXXX College in XXXX, with a promise that they will find me a job at the end of the program. That is what they advertised and why I chose this college. I took out a large loan and completed the program ( which was a total joke- no one finished any of their homework, the teacher never fully checked our work and taught us nothing. We paid for this certificate, and learned absolutely nothing even though I graduated with XXXX ).
Then they found me an internship at XXXX XXXX XXXX, who told me they are in need of an XXXX like me, and after I completed 1 month of full-time work for them, they apologized and stated they cant afford to hire anyone right now. I was upset and went back to XXXX who said that it wasnt their problem anymore, as they already found me 1 job ( which by the way I was great at and they loved me. A few months later I found out that the counselor from XXXX had a deal with that doctors office and kept sending new interns there every month, with a promise that they are hiring, who were all told that they cant hire at the end of their 30-day internship. Such a scam! ). Needless to say, this ruined my chances of applying for another job because they all saw that my internship didnt hire me and questioned it. I had no way of paying my loans, I was XXXX years old. I got a small minimum-wage job and paid my loan for the first few years.
Then in XXXX, I received a letter from the US Department of Education stating that my loan is eligible to be forgiven if I went to XXXX XXXX and took the XXXX program from XXXX, because XXXX was being sued by several people for fraudulent dealings, false advertising and empty promises. I was ecstatic and submitted my application. I kept calling and checking the status of my application for FOUR years! They kept saying that it is still pending, meanwhile my loan was in forbearance AND accruing interest!! They assured me I will get an answer shortly, since my best friend that did this program with me had her loan fully forgiven already.
I finally got a response from them saying that I am NOT eligible for loan forgiveness because I missed the eligible window by a few weeks ( apparently I went to college just a few weeks later or earlier than the eligible date-span ). Which cant be true because my best friend went to the SAME program on the SAME dates and had her same loan forgiven.
I dont mean to add in a sob story, but after completing that program back in XXXX, I also dealt with several health issues, XXXX XXXX treatments and several XXXX. I have so much medical debt and I am absolutely not able to pay back this loan regardless. Especially since I never used this certificate in the first place. I reached out to FedLoan and US Department of Education several times in the last few years, who both give me fake reassurances and help with absolutely nothing.
I hope that you can see my unfortunate situation and how unfair it was. This is my last resort. I am literally begging for help. I can provide any and all proof of my certificate, internship, even medical bills and proof of surgeries, if needed.
Thank you SO MUCH for taking the time to read this.
|
01/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I was diagnosed with XXXX XXXX XXXX XXXX metastasized to my XXXX in XX/XX/XXXX, and have been undergoing treatment since that time. On Monday ( XX/XX/XXXX ) I became aware of The Department of Education Appropriations Act, XXXX ( XXXX. XXXX, the Deferment for Active Cancer Treatment Act ) which provides the following : Student borrowers with XXXX can now pause their payments Borrowers are now exempt from their federal student loan payments throughout their treatments for XXXX and then for six months afterward.
Interest will not accrue during the postponement I am XXXX years old and have substantial student loan debt which accrues thousands in interest every year. This deferment program would help me tremendously, especially because I have a significant amount of out of pocket medical expenses I am incurring with each XXXX treatment, which includes XXXX, upcoming XXXX and XXXX etc. ; and because I have often not been able to work this past fall, secondary to the grueling side effects of XXXX. Although stage XXXX XXXX is incurable, I hope to work at least part-time as long as possible so that I continue to have medical insurance through the ACA ( rather than go on XXXX XXXX XXXX, which is my only other option ). However, my income is significantly reduced.
On Monday and again today, I spent a considerable amount of time on the phone with multiple people from my student loan servicer, American Education Services ( AES ) which is owned by PHEAA, to ask for the paperwork to start the deferment process under this program.
I was passed from person to person on the phone both days, and today I finally reached a manager who relayed that, although my student loans are Federal Student Loans, American Educational Services is NOT a Federal Student Loan Servicer, so they do not have to comply. My federal loan servicer has changed several times ( not by my choice ) and the loans were recently taken over by AES this past fall. I don't understand how my federal student loans can be taken over by a non-federal student loan servicer, or how AES can actually service federal student loans if they aren't a federal student loan servicer.
The manager from AES went on to say that although my loans are, in fact, federal loans, because my loans are older than XXXX, apparently the year when the Federal Student Loan program changed, I am not eligible for the XXXX deferment program ; and furthermore, " because AES is not a federal student loan servicer they do not have to comply with the Deferment for Active Cancer Treatment Act anyway. '' The AES/PHEAA manager could not explain why the date when my loans were taken out made a difference, or how the federal student loan program had changed in XXXX.
When I got off the phone today I researched AES/PHEAA and discovered out that the company is less than scrupulous and that there have been numerous complaints made by loan holders.
I have already reached out to Congresswoman XXXX XXXX XXXX 's office on Monday ( I am a constituent ) and have heard nothing in return. Right now I am in tears and am physically ill and do not know who else to contact. I was hoping you might be able to help.
|
08/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Hello- I have approximately {$75000.00} in student loans and my husband has approximately {$200000.00} in student loans, both being serviced with Fedloan Servicing. Prior to getting married, we filed our taxes as Individuals and were each on our Income-Driven Repayment plans with Fedloan Servicing. We got married in XX/XX/XXXXand so filed our taxes as XXXX XXXX XXXX for the first time for the XX/XX/XXXXtax year. At the beginning of XX/XX/XXXX, my husband was let go from his job. In XX/XX/XXXXof XX/XX/XXXX, I got a letter from Fedloan Servicing stating that I should start gathering material for re-certifying my Income-Driven Repayment plan. They stated that all information needed to be in by XX/XX/XXXX or else my loan payment would increase to {$800.00} per month starting XX/XX/XXXX ( this year I've been paying {$380.00} under my IDR ). I submit income information for IDR every year, and it's never been a problem before. This year, I submitted the income information for both my husband and myself- which included our XX/XX/XXXXtax return, my most recent paystubs from XX/XX/XXXX, and his unemployment insurance benefits letter stating his new income. All information was submitted well before XX/XX/XXXX ( I want to say around the end of XX/XX/XXXXXXXX, because I was nervous they might have trouble with the various changes to our income. On XX/XX/XXXX, I received a letter saying that my new payment would be {$650.00} per month. This was terrifying, because our annual joint income right now is approximately {$74000.00} XXXX {$60000.00} for me and {$14000.00} for his unemployment ). My income last year was something like {$58000.00} and my IDR payment was {$380.00} a month. I thought perhaps Fedloan Servicing did not account for the fact that my husband 's income dropped so much, so I called them on XX/XX/XXXX to find out what was going on. They told me that the payment had not been calculated correctly- they correctly incorporated both of our incomes, but they did not account for both of our loans. They told me it should be closer to {$170.00} per month XXXX his recalculated IDR loan payment will be a bit higher, this is just for mine ). Fedloan Servicing told me they would put in an expedited request to have the calculation redone, and told me it should take about a week. I didn't hear back from them after a week, and so sometime last week ( I think XX/XX/XXXX ), I called to check in on the status of the recalculation. At that time, they told me that I should receive a letter today ( XX/XX/XXXX ) with the new monthly payment. I didn't receive anything, and so I gave them a call. The person I spoke with told me that they had again not calculated it correctly because they didn't take my husband 's loans into account. They told me they put in an expedited request to have it reviewed again, and that it should take me a week to hear back the results. I don't know what to do. Last time it took 20 days when they said it would take 7. It seems like they don't know what they are doing, and now I only have a month left before I'm supposed to start paying {$650.00} per month, which we can't afford. Please help me. Thank you, XXXX
|
11/03/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
During my XXXX and XXXX programs at University XXXX in XXXX, Texas, I received several private student loans to fund my tuition and expenses. Upon graduation, I began paying back my student loan debt through the company I borrowed the money from, XXXX. Earlier this year, XXXX began having American Education Services manage/service all existing student loans and XXXX discontinued providing private loans to students.
While XXXX was servicing my loans, I never had any problems/issues with how my payments were handled/distributed among the different loans that I was paying towards. I was able to pay off several of them by making additional principle only payments in addition to the direct debited amount that was taken from my checking account each month and distributed among my loans.
Since AES ( American Education Services ) has taken over the payments, I have had to contact them every month, often times several times each month, due to my payments not being posted/allocated as requested. I have sent in multiple email requests, phone requests with customer service agents, and most recently, handwritten requests that were signed, dated, and faxed in to avoid the conflicts with dealing with the customer service agents on the phone.
I continue to have problems with AES not distributing my payments properly. I am making additional payments outside of my monthly direct debited amount in order to pay down my highest interest rated loans and every time I make an additional payment, AES skips or lowers the amount that is SUPPOSED to be directly debited and either lowers the monthly debited amount due or applies it to the loan with the lowest interest rate.
I have requested XXXX different times to CANCEL the " paid ahead status '' that AES kept placing on my account, which is what excuse they provided for me when I first made the complaint. The next month, I made an additional payment and my scheduled monthly direct debit amount for the highest interest rate loan was once again skipped. When I contacted AES customer service again to determine why it was happening again after I requested the paid ahead status to be cancelled, I was informed that when a borrower calls to request cancellation of the paid ahead status, it only cancels it FOR THAT MONTH and then it is set to restart the next payment cycle. I was informed that I would need to send in a written request that clearly states I wish to PERMANENTLY CANCEL the paid ahead status on all my loans, which I did. Now, after making several additional payments, my loan with the highest interest rate of XXXX % that shows to have a monthly payment of {$28.00} applied with my direct debit payment, was only paid on in the amount of {$2.00}.
I am not sure what else to do, because every time I contact someone at AES, I get a different excuse, a different reason, or a flat out lie, on why my accounts are not being paid back in the manner in which I have requested. I have paid back over $ XXXX to my student loans over the last several years and I still owe almost $ XXXX. I do not wish to continue to have to deal with AES mismanaging my money for the next several years to come.
|
08/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Fedloan Servicing took over my loans in XXXX of XXXX after I initiated the PSLF application process. I maintained my auto-payments that were established with my original lender and was never notified of changes to my invoice or loan structure. My loans are Direct Loans and I was under the Graduated Repayment Plan, I knew I would be denied for PSLF, but I am hopeful for the Temporary Expansion of the Public Service Loan Forgiveness program as I have worked for over 10 years in non-profits, made 120 on time qualifying payments, all of my employers have been certified and I have always paid in excess of what my established billing amount has been for years. I have been battling Fedloans since XX/XX/XXXX with consistent denials as a result of incorrect information on their part. They recognize the errors when I call and inform me that they will resubmit my application for review with TEPSLF. They will not allow me to speak to a representative at TEPSLF and will not provide copies of our conversations nor the emails they claim to be sending to TEPSLF on my behalf explaining the errors. My most recent denial came in XXXX of XXXX, I received a phone call from a representative from Fedloan stating my account was ready for approval for forgiveness but they needed my employer to send a recent certification letter. I had my employer do so, and resubmitted a new application as directed by Fedloan representative. I then received notification less than two weeks later that my application was being denied because the amount that Fedloan has been invoicing me monthly is less than what my payment should be if I were under the Income Based Repayment Plan, however my monthly payments made for years, exceed what my payment should be under the IBRP. The amount being billed by Fedloan is exactly XXXX less than what the IBRP payment would be. My monthly payments are 100-150 dollars more than what my payment would be under IBRP. They also claim that my estimated IBRP amount went up almost XXXX between the XXXX notification of XXXX being the required payment, to XXXX it exceeds XXXX. My documentation that I have submitted all along to Fedloan has not changed, my household size had not changed, I have always provided my tax return documents from XXXX for full disclosure and clarity. I just found out yesterday that when Fedloan acquired my loans from XXXX in XXXX of XXXX when I submitted my application for PSLF, they altered the structure of my Graduated Repayment Plan, dropped my monthly invoiced amount from XXXX down to XXXX without my knowledge or approval, resulting in the denial of TEPSLF. If Fedloan had not changed my repayment structure and left my invoiced amount where it was with my previous lender, my application would have been approved for forgiveness. I feel this was done intentionally and illegally, I meet all of the outlined criteria for TEPSLF and Fedloan is doing their best to block the process, including by actually altering people 's loans. This needs to be stopped and I am seeking legal action, I have also notified my Attorney General for the State of Arkansas as well as the Department of Education Complaint line.
|
04/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Keep getting calls about your loan
|
|
Web |
|
AES/PHEAA is constantly claiming that I have not reached out to them to resolve the delinquency on my account when I have sent multiple emails over the course of the past few weeks to let them know when the full amount past due would be made. I have instructed them that a payment is not only scheduled for XX/XX/2020, but that I have made multiple statements in multiple emails claiming this. PHEAA has also recently sent a threatening letter to which I actually do feel threatened, and I'm compelled to file a Civil Complaint against AES/PHEAA for unjust treatment and harassment.
As of XX/XX/2020, I received this in my email ( and this is not the only one ). First off, they are not making any attempt at helping to resolve the delinquent account, so right off the bat that is a falsity. When borrowers or consumers make multiple attempts themselves to let the creditor/lender know when a payment will be made, the creditor/lender is required to oblige by that statement and date. These emails will result in proceeding with a Civil Complaint based on the threatening nature of these emails. It wouldn't be a problem if AES/PHEAA actually acknowledged the countless times I have expressed when the account will be made current. I will repeat, a payment is scheduled in the amount of {$550.00} to be taken out on XX/XX/2020. I'm here to let the Consumer Financial Protection Bureau know though that AES/PHEAA will allow that payment to sit for a whole 24 hours before even sending it to my bank, as has been the case in the past. I feel this is being done in their favor. This also creates a burden for many people, because when they allow that to sit there, it becomes suspect due to interest being allocated on the balance daily. So, in essence, if they're purposely extending the date when they send the payment, that is adding interest to the balance for those days that AES/PHEAA allowed the payment to sit Idle on their watch. I'm also going to see about reaching out to XXXX XXXX to address these problems. I feel there is a lot of corruption going on in the background to which borrowers are not aware.
Email from AES on XX/XX/2020 at XXXX : Hello XXXX : We've made several attempts to help you resolve your delinquent account. However, your account is still past due. As a result, your account has been reported to the consumer reporting agencies.
There are options to help you in this situation, but you need to take the first step to clear the delinquency and prevent any further collection activities! If you can make a payment, please do so today. The easiest and fastest way to make a payment is online.
This isn't the first time AES/PHEAA has been caught with red hands. I'd like to remind everyone that multiple states are suing AES/PHEAA for these types of situations ( see below ). If I were anyone at AES/PHEAA, I'd be seeking out new employment, because this company is clearly hiding something.
New York sues big U.S. student loan servicer for abusing borrowers XXXX XXXX XXXXXXXX Massachusetts can sue federal student loan servicer, judge rules XXXX XXXX XXXX I may end up joining one of these XXXX as well : XXXX XXXX XXXX
|
04/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I recently read an article in XXXX XXXX about a student-loan company receiving a XXXX penalty for misleading borrowers. As I read, I felt as though this article could have been written about me and my lender, AES.
I am an educated teacher with a XXXX XXXX XXXX. I have been trying for almost XXXX ( XXXX ) years to have my loans forgiven. I work at a XXXX XXXX school and have paid my school loans religiously for over 20 years! I have applied for loan forgiveness repeatedly only to get reasons that seem to be very convoluted and/or purposefully misleading. Correspondences from AES were not very user-friendly, relevant, or helpful. Frankly, I feel as though they were just sending form letters that employees are trained to send to discourage borrowers from moving forward. Which is exactly what happened to me.
I have called and spoken with AES on numerous occasions yet no viable direction was ever given to assist me in the loan forgiveness process. According to the article mentioned above, the bureau states, 'borrowers with XXXX XXXX, in particular, were mislead about XXXX XXXX XXXX XXXX XXXX ' This is exactly how I feel given my summary of loans that all indicate XXXX loans.
Please see attachments for : - Summary of all loans since XXXX - Letter from lender combining my loans - XXXX denial letters dated XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX Order of Events : XXXX - Attended XXXX at XXXX XXXX XXXX XXXX XXXX XXXX NY XXXX Received BS in Management with a Concentration in Marketing and a Minor in Economics XXXX - Attended Graduate at XXXX XXXX XXXX XXXX, NY - XXXX XXXX XXXX ( MST ) in Teaching, Grades XXXX XX/XX/XXXX - XXXX XXXX XXXX combined my XXXX XXXX into single account, for a combined total of {$39000.00}.
XX/XX/XXXX - Applied for forgiveness as I worked at a XXXX XXXX school for more than XXXX consecutive years. Received Denial Letter # XXXX from AES ( see attachment dated XX/XX/XXXX ) XX/XX/XXXX - Spoke with an AES XXXX, confirmed reason for Denial Letter # XXXX, resent application using the fax number given to me by the loan company rep. Confirmation on my end states the fax went through. Received Denial Letter # XXXX from AES ( see attachment dated XX/XX/XXXX ) XX/XX/XXXX - Received Denial Letter # XXXX from AES ( see attachment dated XX/XX/XXXX ). I still have no idea what this excuse even means!
XX/XX/XXXX - After being discouraged and given the run-around ( but before being sent Denial Letter # XXXX ), I sent the summary of events letter directly to AES ( please see attachment ) ... then I gave up!
I thank you in advance for your attention to my complaint. I agree with the above mentioned article in that they, 'do not believe that these deceptions from loan companies are unique ' to the company mentioned, XXXX XXXX
The most frustrating part is that I very recently spoke with someone from an outside company who walked me through the forgiveness process step by step. Now, with only about {$1500.00} left in loans, I have been forgiven. The whole process seems criminal to me, especially since reading this article. I whole-heartedly believe I too have been severely deceived for almost a decade.
|
09/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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I have been working with Fed Loan to certify my income for an income based repayment plan since XXXX. After having to submit multiple applications with different supporting information to verify my income and employment, I was told that my monthly loan payment would go from {$200.00} per month to {$450.00} per month. I could n't afford the extra monthly payment, so I immediately contacted Fed Loan to request a lower payment amount, and I 've been dealing with that issue since XXXX.
I uploaded my application to change payment plans to their online document server on XXXX XXXX. My previous repayment plan ended XXXX XXXX, and then starting in XXXX I was supposed to owe {$450.00}. Since I still had n't heard anything from Fed Loan about the status of my request, I called customer service on XXXX XXXX and asked what I was supposed to do about my payment. I was told to not make the {$450.00} payment that my account says I owed, but to instead wait until XXXX, pay a {$5.00} skip payment fee, and then my new payment plan would begin. Just to be safe, I requested that they put my loans in forbearance for the last 10 days of XXXX so my account would n't be marked delinquent.
I waited through XXXX, but my account never showed the {$5.00} payment. I spoke with an employee via chat on XXXX XXXX, and was very clearly told that I should NOT make the XXXX payment, but wait until XXXX XXXX, then pay {$5.00} even though that was n't the amount I was told was due. She told me that {$5.00} would bring my account current, and then they would process my request to change payment plans.I submitted my initial request in XXXX, and they still had n't processed my paperwork 4 months later.
I did as I was instructed, and early in XXXX my account was still showing the past due amount for XXXX. I called customer service on XXXX XXXX to ask about this. I was told that they were still processing my application, and to call back in another 2-3 weeks if I had n't heard anything. I was promised that my account would be returned to good standing once I was switched to a different repayment plan.
I received notification my repayment plan change on XXXX XXXX and told that my new payment amount would begin for my payment due XXXX XXXX. My loans are currently in forbearance for XXXX, but my account still shows I owe the XXXX payment. I chatted with someone today, XXXX XXXX, and was told that I was given incorrect information about my XXXX payment during my chat conversation on XXXX XXXX.
The person I chatted with today told me that he put in a request for an administrative forbearance to cover the XXXX payment, but that would take 15-20 days to process. He assured me that if I make my XXXX payment in full and on time it would still count toward my qualifying payments for XXXX XXXX XXXX XXXX. In the meantime, I was instructed by a Fed Loan representative to continue to let my account remain delinquent.
I tried to clarify some final details at the end of our conversation, but the representative I was speaking to stopped responding to my questions. After 15 minutes without a response from him to repeated chats I sent, I disconnected.
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05/10/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have made my student loan payments on time for the full amount since I got out of school. I have several different student loans based on the years in school and I have XXXX loans being serviced by AES ( American Education Services ). The loan issue that I am complaining about is being serviced by AES. On XXXX/XXXX/15 I went on their website and submitted an ACH payment change request. The notice that was on the change request says the following " Your existing Direct Debit agreement will be stopped. By submitting a new agreement, we will not debit your monthly installment until the new agreement takes effect. Processing the new agreement may take up to 3 days during which time you will not receive the interest rate reduction ( if applicable ). you may be required to submit payments manually until you receive notification from us stating when the direct debit service will resume. '' After reading that statement I set up a manual payment to ensure my payment would not be late. The ACH payment change request I submitted was for an increase of {$490.00}. Despite the fact that the notice said my existing direct debit agreement will be stopped AES took out my normal direct debit amount and the manual payment ( in essence 2 payments instead of 1 ). After a month I received no written or verbal communication from AES so I called their toll free number and inquired as to why it was taking to long to make a simple payment change and I was informed that " it had to go to a payment change committee to decide if they will allow me to have my payment increased. '' I was baffled that they would possibly not allow me to pay additional money so that my loan can be paid off sooner. They told me to wait longer and I would receive a letter within a couple weeks. After another month ( now 2 months after the initial request was submitted ) I still had not received any communication from AES so I called their toll free number again and spoke to employee ID XXXX who besides being quite rude said they could n't determine what the problem is with my request. He guessed that I should submit a manual form and mail it in. After I explained I already submitted a form 2 months ago online he said that I should just mail a form in ( despite not providing a form ) and said that the website was broken. I did not want to mail in a form for security reasons as the electronic form is more secure which is why I originally utilized their online account. I asked what he could do to fix the situation and all he said it submit more paperwork and see what happens. I asked to speak to the office of the president and a representative ( employee ID XXXX ) took my information on what I wanted my new payment to be and said he would send it to the ACH department for them to review. The representative said they would try to get back to me within 7-10 days. This issue is still not resolved and it is making me feel as though they wo n't increase my payment which will allow me to pay my loan off sooner since that will decrease the amount of interest they receive on the loan. I wish I could request a loan transfer so none of my loans are serviced by AES!
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06/17/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
Older American |
I have been approved for XXXX XXXX XXXX XXXX. I have written XXXX letters XXXX in XXXX and XXXX XXXX XXXX contesting FedLoan Servicing 's denial of an Income-Based Repayment plan and assignment of my XXXX school loans to an Income-Contingent Repayment plan, but have received no reply.
The denial of my application for Income-Based Repayment is based on XXXX a fraudulent Parent Plus " loan balance '' of XXXX cents from XXXX ; and XXXX ) the incorporation of that " loan balance '' in my student loan consolidation in XXXX XXXX because of misleading and improper advice by FedLoan Servicing representatives.
XXXX ) A fraudulent Parent Plus " loan balance '' All XXXX of the Parent Plus loans I took out for my son 's education at XXXX University ( XXXX date : XXXX ) were fully repaid in XXXX. I was never told there was ANY balance remaining on the {$36000.00} loan from XXXX. I never received a bill. I never received any accounting of where a XXXX " loan balance '' might have come from. I did not even learn of the XXXX cent " loan balance '' until XXXX, when a FedLoan Servicing representative informed me of it.
I consider this " loan balance '' fraudulent. In addition, I was told by a FedLoan Servicing representative on XXXX XXXX, XXXX that it is customary to write off loan balances under {$5.00}. Therefore, I question the basis for this " loan balance '' existing.
XXXX ) Misleading and improper advice This XXXX cent " loan balance '' was included in my XXXX University XXXX XXXX XXXX ( XXXX date : XXXX XXXX loan consolidation due to misleading and improper guidance by FedLoan Servicing customer service representatives.
When I sought the loan consolidation for my XXXX school loans, which I was incorrectly advised was necessary to obtain XXXX XXXX XXXX XXXX, a customer service representative told me about this XXXX " loan balance '' from XXXX. It was the first I had heard of it, and I had no idea how to repay it since I had never received a bill. But he said I could include it in the loan consolidation. He knew I was applying for Income Based Repayment as part of my XXXX XXXX XXXX XXXX.
He did not inform me that including the XXXX Parent PLUS " loan balance '' in the loan consolidation would completely disqualify the loan for Income Based Repayment, hence requiring me to pay 5 % more of my discretionary income for 10 years towards my loan repayment.
This is a highly misleading act by a FedLoan Servicing representative and a violation of Fair Lending standards of the Consumer Financial Protection Bureau.
On XXXX XXXX, XXXX, I received a notice from Fed Loan Servicing that I had been assigned not Income-Based Repayment but Income-Contingent Repayment. As you are aware, Income-Contingent Repayment uses a different formula : 20 % of discretionary income to set monthly payments.
I have made multiple calls to Fed Loan Servicing to attempt to straighten out the inclusion of a fraudulent loan balance in my loan consolidation and the invalid denial of my application for Income Based Repayment.
I request that this situation be addressed so that my Income-Based Repayment may proceed as provided for in federal law.
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05/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have contacted fedloan and notified them several times since XXXX that the public service loan forgiveness ( pslf ) date was incorrect and the number of payments credited were incorrect. Representatives continued to insist that my student loans were not in repayment status and were in school status and that was incorrect. I graduated early XX/XX/XXXX and my student loan status was changed in XX/XX/XXXX. I have received documentation from XXXX showing that my school status was updated on XX/XX/XXXX to reflect that I had graduated as of XX/XX/XXXX. Fedloan representatives lied to me numerous times stating my loans were not updated with the Department of education or XXXX to reflect me graduating. When in actuality the loans were updated and they had failed to properly process the request and obtain information from XXXX. I began working in XX/XX/XXXX. I immediately contact the Department of Education and notified them so that my student loan forgiveness would begin. However, the representatives refused to allow my account to enter repayment so that those months would count towards my forgiveness. I was eligible and met all requirements for qualifying payments from XXXX XXXX XX/XX/XXXX. I now have six extra months of payments because of this companys willful failure to process my pslf, deceptive and unfair practices. I contacted FedLoan again at the beginning on XXXX and informed them that my pslf was incorrect and the representative responded this is normal not to have it start on time and went on to blame the school and XXXX. This practice should not be normal, especially since the school and XXXX appropriately updated my loans and they were in the correct status to receive student loan forgiveness credit those months.
I spoke with XXXX ( XXXX ) at Fedloan servicing on a recorded call at approximately XXXX XXXX. today and he conducted an audit of the account. He specifically said on our call that Fedloan failed to timely process my consolidation request and that you all made errors on my loan verification and missed a loan which delayed the processing on my student loan consolidation. He went on to state that your consolidation department confirmed the errors were made and that you all had issues with processing at the time. Since you all messed up the consolidation it has a domino effect on everything else because it could not be processed. This error was not on my part and without the mistakes of the employees at this company my request will have been timely processed and student loan forgiveness would have begun in XXXX. You need to review the student loan database and more specifically my calls in XX/XX/XXXX and the audit that was conducted today and complaint forwarded to your internal complaint department. If you all will not correct the payments I will contact my congressperson and obtain representation to litigate this error. This has caused additional months to be added on pslf and these payments will be at a higher amount then when I started this program. I will not bear the cost of your carelessness. If you all can not correct your wrong, I expect monetary compensation for the error.
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02/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I previously tried to Fax my Public Loan Service Forgiveness application to required Fedloan Fax # XXXX and paid a fax service to fax but Fedloan fax number would not allow transmit after numerous attempts. I ended up having to mail my application. After awaiting weeks I received response from Fedloan that my application was " MISSING INFORMATION ''. The MISSING INFORMATION criteria they defined is truly " either missing or you submitted the form with an electronic signature '' and is then not in the right format. Fedloan needs a dictionary as having a signature is not the same as missing. To my understanding electronic and digital mediums are widely used and accepted methods of providing signature and exactly how I, and many, are able to agree to acquire student loans. It benefits the loan servicer to make any excuse to not correctly process applications as borrowers like myself continue to accrue loan interest. As if that is not enough, I was on phone over 1 hour on hold unable to reach a representative with Fedloan to discuss the validity and reasoning of Fedloan not accepting electronic signature. Additionally they make the process tremendous endeavor by not having working fax number sufficient to handle probably the volume and mounds of documentation Fedloan makes borrowers sift through and handle ... when email is the easiest most convenient easy to track solution. Additionally when trying to make complaint to US Dept of Edu about this issue they also make it difficult to even provide a simple complaint email as each of these entities from student loan provider to related agencies rather people waste time on the phone losing the desire to call the servicers and agencies out on their poor, lame, and shameful execution of customer service and do the complete opposite of what should be done to help borrowers/people navigate through the ridiculous processes, wait times, and excuses to be slow to help fulfill responsibilities of responsible loan service implementing a government sponsored program that essentially the same people who work pay through taxes, etc. essentially fund ... .ridiculous. Lastly, I reviewed an online copy of Code of Federal Regulations 34 CFR 685.219 - Public Service Loan Forgiveness Program available through govinfo.gov/ and nowhere in the document is mention of any forbiddance of " electronic signature ''. Fedloan with help of US Dept of Edu are making the process more challenging at the burden of borrowers and taxpayers as people need again to waste time having to jump through all the loops to even get the basics done such as having working fax #, using email, having somewhat decent wait time when calling for questions. Terrible experience and I hope things get fixed as this is silly and terrible that thousands of borrowers are likely facing the same challenges and issues with these agencies. There is too much financial implications to these transactions for large loan servicers to do as they please in making things difficult for borrowers especially when there are programs to help borrowers that the servicers again are implementing with little desire to make things easy.
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01/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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To whom it may concern, Im hoping to get this credit reporting issue resolved asap. There are 10 different accounts with XXXX reporting on my credit reports, XXXX, XXXX, XXXX, and other reporting angencies such as XXXX. These loans are currently showing closed and have all been transfered but have late paymens on each loan from XX/XX/XXXX-XX/XX/XXXX. The loans went into default in which I was unaware of. These loans should have never went into default because they were suppose to be in deferrement/ forbearance at the time they went into default. Once I became aware of the loans being in default, I was told I could do the loan rehab and make 9 payments of $ XXXX monthly and the loans would be back in good standing. I enrolled into the program and set up automatic payments. I have been trying to get this information corrected for quite some time now. Everytime I call in to XXXX, I speak with a different person who seems to give different information and or tell me steps to take to get the incorrect info removed. Starting back in XX/XX/XXXX, XX/XX/XXXX, I spoke with XXXX and explained the negative reportings showing on my credit reports which was incorrect. He was able to pull up my loans but told me that he did not see any negative reportings and that usually if there were any negative reportings that once the rehab was complete, all negative reportings/ failed to pay would be deleted. My next conversation was with XXXX on XX/XX/XXXX, who pulled up my loans and stated that all the negative reportings had been deleted and that i would need to dispute the incorrect information with each credit bureau. I did exaclty what XXXX advised me to do. I gathered my latest credit reports which still showed late payments/ failed to pay and disputed through each credit bureau. On XX/XX/XXXX I received the dispute results saying the information had been verified and was accurate. At this point, on XX/XX/XXXX, I call XXXX again, this time I spoke with a XXXX. Explained to her the late reportings and that I had already disputed with the credit bureaus and that the credit bureaus would not remove the incorrect info because they said the information was verified as correct. She stated she didnt see any negative reportings and sounded a bit confused as to what was going on and why the credit reporting agencies would say the info was verified. She then told me I needed to fill out the XXXX direct dispute form and mail it in. She told me she would mail me the form, verified my correct address, however she did not send me the form because I never got It. I went on XXXX website, printed the dispute form and mailed it in along with a letter explaining my issue. I sent the form and letter by certified mail on XX/XX/XXXX which was confirmed delivered on XX/XX/XXXX. As of today, I have yet recieved any responce back from XXXX which is very unprofessional. I have been back and forth with XXXX, have done everything they have asked me to do and yet my issue is still not resolved. I will attach the letter I sent with the fedloan dispute form. Please either remove the late payments or remove the accounts all together. Thank you.
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07/23/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Since the origination of this combined, consolidated student loan ( around XX/XX/XXXX ), I have paid almost ( or actually more than ) the entire original principal amount ( roughly {$50000.00} ). However, because of multiple problems and terrible financial circumstances I've had to navigate, including split up and divorce ( XX/XX/XXXX-XX/XX/XXXX), multiple financial crises affecting my wages and ability to pay ( XX/XX/XXXX crisis affecting my telecom employer, XX/XX/XXXX mortgage crisis, lost employment for 16 months after XX/XX/XXXX, two bankruptcies under Chapter XXXX, multiple foreclosure threats, etc ), I have only been able to manage sporadic payment while trying to make other ends meet. Consequently, AES and its collection agents have applied the strictest, sharpest terms they can use in the loan contracts not only to NOT credit the payments in any way that reduces the debt, but in fact have taken those payments ( exceeding {$50000.00} ) AND doubled the amount now claimed to over {$100000.00}. This means, they are demanding -- with the meter continually running -- triple the original principal ( what's been paid PLUS another double the original amount ). I have been writing, calling, and begging AES/PHEAA and its collection agents to help me make progress, including making an equitable adjustment to the claimed amount. They haven't budged -- ever. I have no resources to continue wrestling with AES/PHEAA. My letter writing to them has meant nothing, regardless of the fact that I sent another near {$10000.00} over the past roughly 16 months to establish good faith toward loan rehabilitation. Still, they haven't budged. They claim that we ( my ex-wife and I ) have failed to show " need '' at a level that would result in a rehabilitated loan without me having to pay over $ 2000/month ( i.e., the average {$700.00} I'd been sending for many months PLUS another $ 1000+ ). They're unsympathetic to the fact that my income, which would certainly warrant a vastly reduced rehabilitation payment, is all that I can use to pay -- the divorce decree requires me to pay the amount and, thus, even if my ex-wife 's resources ( we're both federal government employees with not other employment income ) were applied, I'd still have to pay the monthly rehabilitation payment, which I can not afford. AES/PHEAA, thus, stands by waiting for me to collapse, at which point, presumably, they'll go after my ex-wife who, in turn, will sue me into court per the divorce decree and I would then start all over asking the Judge to help me get fairness. Please help me. Please apply equitable and other consumer protection pressure to cause AES/PHEAA to give me an equitable adjustment to their claim, and a monthly payment I can reasonably afford that puts a final resolution of this debt on the horizon. I'm XXXX years old, recently lost both of my parents, have XXXX young children still being raised. I'm not able to win this fight without help and without fairness. Hopefully, your platform allows me to copy you on some of the correspondence so you have an adequate record to understand what is being sought. I pray you will help.
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05/22/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
Servicemember |
On XXXX XX/XX/XXXX I contacted Fed Loan via telephone asking about a military benefit of 0 % interest while XXXX to a XXXX XXXX. The customer service rep explained that I needed to upload copies of my pay stubs showing that I was XXXX to a XXXX XXXX and to provide a brief statement of what I was looking for. I did all of this that day and uploaded to their " File Upload '' service that day.
The customer service rep stated it should take about 10 days to get a response back. 10 days later I called back asking for an update and was told that it was actually a 30 day response. I waited the 30 days and called back around XXXX XX/XX/XXXX. I was told that my Servicemember Civil Relief Act ( SCRA ) request was denied because I was ineligible. I explained to the rep that I didn't request an SCRA review and I already knew I wasn't eligible. In fact, I called a few times because I got disconnected or something.
When this happened, it made me realize that everytime I called they put in a request for my account to be reviewed for SCRA eligibility. And these were the denial letters that kept showing in my inbox on their website.
Finally, after several days of calling, I got an approval letter on XXXX XXXX saying that I was eligible for the 0 % interest during the time I spent in the XXXX XXXX. It also said that my account would be readjusted and I would receive a separate notification. I never received that notification and my principal balance was never adjusted.
From here, I called back several times in XXXX and XXXX XXXX don't have specific dates ) requesting the status of the benefits and would get the run around. Some would tell me that I was ineligible because I entered activity duty prior to the loans being disbursed ( this is the SCRA thing ) and others would say that they saw the approval but nothing was ever done.
Finally, I was able to speak to a supervior of supervisors who saw everything that I was talking about and agreed that nothing had been done. She said that she would put in a review request and would call me back in a week ( XXXX XXXX ). During her review, she said that not only were my two loans eligible for the 0 %, but my other loans were eligible for the 4.49 % ( this I didn't know ).
On schedule she called and told me the status. It was bad news. The reviewing team stated that all was good and that I received the correct interest stated above while I was XXXX. Here is the problem with their continued assessments : a ) I never told or notified FedLoan Servicing or any other Department of Education related company that I was XXXX prior to the XXXX. I waited until I returned to notify them and request the reduce interest rate.
b ) All my billing statements reflect that I was receiving 6.125 % which is the original interest rate.
Ultimately, each time my account was reviewed I received one of the following responses : a ) I was ineligible for SCRA because I entered XXXX XXXX prior to the being disubrsed b ) There was no such thing as 0 % interest c ) I was receiving the correct interest rate during those months I was XXXX All of these statesments above are false.
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07/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
i re-certified for the Public Loan Forgiveness Program through FedLoan Servicing this XXXX. It is recommended that applicants do this each year, so that when the 120 payments/10 years is completed, it will be easier for loan forgiveness to go through.
On XX/XX/XXXX, I received a letter from fedloan title " Response to the Employment Certification Form You Submitted for the Public Service Loan Forgiveness Program. '' The letter stated that " [ i ] n the next few weeks, we will calculate and provide you with notification of : the number of qualifying payments you have made during the employment period listed above ; the total number of qualifying payments you have made during all periods of qualifying employment approved to date ; the estimated number of payments that are still required, and the date you are expected to be eligible to apply for forgiveness. I NEVER received this notification from fedloan.
The letter continued : " After we calculate the number of qualifying payments you have made, keeping track of your progression toward PSLF is easy. Log into Account Access. Check Your Monthly Bill. Review the communication that we send you each time you submit a new Employment Certification Form. '' As I never received the notification of number of qualifying payments mentioned above, I reviewed the next month 's statement. The qualifying payments seemed off. I downloaded the XXXX spreadsheet showing each qualifying payment. I wrote message to fedloan stating that I should have 56 qualifying payments, not 31 on XX/XX/XXXX.
" XXXX '' from fedloan stated " We apologize for not yet being able to provide you with the number of qualifying payments made toward Public Service Loan Forgiveness ( PSLF ). Since each account must go through a detailed review process, providing you with these details can sometimes take a great deal of time. '' I responded to the email message on XX/XX/XXXX requesting the status of my qualifying payment inquiry. I was notified on XX/XX/XXXX by email from " XXXX '' that " The payment review is currently already in process to review the payments that are marked as not qualifying. Unfortunately, there is not a current estimated time of completion for the review. We'll contact you after we complete our review. '' That was the last contact I had from fedloan. I followed up with an email on XX/XX/XXXX requesting the status of the inquiry and no one responded. My qualifying payments on each statement now says 48 and does not increase each month. Today, I have made 57 qualifying payments towards PSLF, and each month my statement says 48.
Today, I downloaded my XXXX spreadsheet of payments. I do this every month. My principal balance of my loan has now increased by {$230000.00} for no reason- no additional loans have been taken out, no compound interest, etc. There is no explanation for 1. why my balance has increased by several XXXX XXXX dollars 2. why it has taken months for fedloan to calculate my qualifying payments 3. why fedloan never contacted me, as stated in their XX/XX/XXXX letter, with the number of qualifying payments made and my estimated forgiveness date.
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08/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
|
After I submitted my IBR annual re-certification with FedLoan Servicing, my monthly payment was reconfigured and raised to higher amount, due to my increased income. After two months of continuing my automatic monthly payments, I noticed on my XXXX XXXX, 2017 bill, that I was being " direct debited '' the same amount again {$590.00}, but that my current payment due was only {$110.00}. I went back and noticed several months of statements that stated this.
I called Fed Loan Serving before my XXXX XXXX, 2017 bill was due to inquire about the difference in numbers. The agent told me that I had overpaid in XX/XX/XXXXand that I only needed to pay the {$110.00} for the month of XX/XX/XXXXand would stay in good standing and the payment would qualify for PSLF. I double checked with the agent to ensure this was the case, which he again informed me of these facts. I asked the agent to turn off my monthly automatic debit payment for the month and informed him that I would turn it back on after XX/XX/XXXXso that the account would be back to monthly automatic payments, qualifying me for the monthly interest deduction again. After ending the conversation with the agent, I made my payment online for the {$110.00} payment due.
On XXXX XXXX, 2017 I received an electronic notification that my account was past due and now delinquent. I called on XXXX XXXX, 2017 at XXXX to inquire about the status. The agent told me that the statement was not correct and that what was actually " due '' each month is the direct debit amount, not the " current payment due '' amount. I explained the situation twice with her that I had called and asked about it, to which she agreed that I had in fact called and received that information. She verified I had been overpaying since XXXX 2017 and that I " could '' pay the {$110.00}, but that she would have to " put in a request for that payment to be applied to the XX/XX/XXXX billing statement and bring your account into good standing '' but that " the payment would not qualify for PSLF '' because it was n't the amount of the " direct debit ''. I explained that this is not what the bill stated and that it was misinformation that was either told to me by the previous agent or that the billing statements are purposefully misstated. She apologized by refused to acknowledged that one or the other piece of information was incorrect or misstated.
I explained that I would be filling a CFBP complaint about this, as it seems to be a much bigger problem in how billing statements are created across many student accounts and thus would be hurting credit reports, loan standings, etc. She stopped apologizing and agreed to 1 ) put in the request and that it would be reviewed in 2-3 business days, and 2 ) restart my automatic monthly direct debit. I got her name, XXXX, and her ID - XXXX.
Please look into Fed Loan Servicing as this is probably a much bigger issues with billing statements for all students they serve by stating incorrect information on student bills in a way that purposefully misleads students into making overpayments or to cause delinquency when it probably should n't have happened.
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06/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My complaint is with Fedloan Servicing. I had sent documentation to Department of Education PHEAA for recertification of Income Based Repayment before end of lapse on XXXX XXXX 2017. I was granted approval of recertification of IBR plan with Department of Education promptly the next business day and they sent this information to Fedloan Servicing. Fedloan Servicing failed to process the recertification of Income Based Repayment in a timely manner, resulting in the first payment going into delinquincy and adding a XXXX capitalization on my loan. I had called Fedloan Servicing, speaking with supervisor XXXX # XXXX on XXXX XXXX 2017 Monday ( my loan IBR plan lapses on XXXX XXXX 2017 ). Fedloan servicing stated over the phone that I can request forebearance until they process the IBR recertification. I asked for a official letter sent to me documenting this so that I had legal documentation, instead of the current status of delinquincy of my student loans. He told me that I will be sent a letter of this request in 6 8 business days. He also told me that the following Payment will reflect the updated IbR recertification at {$0.00}. He told me that XXXX will be covered and the interest rate will be at same rate, with no penalty. So I can expect the letter in XXXX XXXX 2017.
XX/XX/XXXX and I have received no such letter. I am receiving notifications that my loans are delinquint and that I am 8 days overdue. Sunday XX/XX/XXXX, I received an email your IBR plan is on hold until further investigation. XXXX XXXX 2017 called about delay in IBR recertification. Was told that it is still being processed. XX/XX/XXXX Called and talked with XXXX, he apologized for delay in recertification and continued to reassure that it would not affect my credit in a negative way. I requested to expediate the process for IBR recertification and that delay in this is creating payment delinquency and that is unacceptable. I told him I still did not receive a letter or documentation of forebearance request and that their delay in processing is negatively affecting my account with them. I was told that the IBR would be processed within this week. I said if it was not processed within this week I would be filing a formal complaint with consume finance agency. It is now XXXX XXXX, 2017 and Fedloan Servicing has not processed my Income Based Repayment and I have just received another notice for this next month with the full payment amount of the loan XXXX. On top of this I have found out that when they did not process the IBR recertification in a timely manner that I received a {$6000.00} capitalization on my loan which was previously {$110000.00}. My current loan stands at {$120000.00}, reflecting the capitalization that occurred over this past months failure of Fedloan Servicing to process my Income Based Plan in a timely manner. I am still waiting for them to process the IBR plan, in the meantime the capitalization keeps racking up and also the delinquiency and they have unruly placed me in a position of forebearance, but still they have not even documented the forebearance. Please help!
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10/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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XXXX has serviced some of my federal student loans since around XXXX. I have experienced little else but obstruction and unproffessionalism since the beginning. Below are three primary aspects of the problem, which all interact variously but together represent a dysfucntional financial institution of the like I have not seen since working as a consumer debt attorney and member of XXXX. Had they fallen under the FDCPA, they would have long since fallen under the weight of litigation and liabilities.
Online Account Management - Online logins are inconsistently available, and new accounts must be set up, which is not always possible.
- The online portal can not locate personal information attached to accounts, such as SSN, names, or emails, in order to locate passwords or to setup new accounts.
- The online portal appears to frequently change, causing access issues.
Loan Servicing - Initially, in XXXX or XXXX, the agents refused to provide information on income based/contingent repayment plans that were made available to students. This is assumedly so that students could not take advantage of lower payments, and my account has accrued interest and penalties for their refusal. When I escalated it to a PHEAA attorney, the response was that they are not limited by typical consumer protection laws, but the harassment stopped for several years.
- Refusal to update communication preferences. I have been living overseas for several years and repeatedly inform PHEAA that there is no domestic phone number to reach me and that all communications must be via email. Nevertheless, the first communications I do get are that once every few years, I will get a default notice by email that says they have been taking all reasonable steps to reach me by phone. This certainly translates to penatlies and fees on my account.
- Refusal to correct errors. During XXXX, I finally managed to convert my account repayment but PHEAA refused to make that retroacive to the time when I first demanded the conversion. This means penalties, interest and fees.
Communication - When communication is intermittently achieved, the contact points will change in each response, which means that a new explanation is required and unhelpful responses are repeated.
- When reponding to a request, vague and unhelpful boilerplate is offered as a standalone and not further assistance is given.
- Regular communication on account deadlines or requirements are provided, only urgent default notices issue every few years. in the interim, PHEAA completely disappears. Certainly this means that penalties and fees accrue each time.
I am completely sick of this. I did not enter into an agreement with this servicer and did not choose their model. Their complete mishandling of the case is either reflective of systemic negligence in their business practices, or deliberate abuse in order increase portfolios. I saw both in my time in the debt collection industry, so I do n't feel I am overreacting. All I am after is assistance with correcting the course of over 6 years of mismanagement whose cost is likely to be in the XXXX of dollars.
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07/08/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am currently participating in the Public Service Loan Forgiveness ( PSLF ) program as I am a public servant. Part of the requirements in order to be eligible for PSLF is submit a employer recertification form every year. I've been doing this for 7 years now, with no issues. However, this year I've had issues with Fedloan Servicing ( my current loan servicer ) accepting my PSLF form. I have submitted this form 4 times now and each time I receive a response that I am missing information of some type despite have the correct information on the form. Every time I talk with customer service they also insist if I resubmit my form again any issue will be corrected. I have resubmitted my form four times now and the issue is still not resolved and the issue continues to change each time despite me not changing any information. I first submitted my PSLF re-cert on XX/XX/2021 and received an email that my signature was invalid. It was an electronic PIV signature that I've previously used in past years without issue. Myself and my supervisor resigned with a digital signature ( drawn digitally ) and resubmitted. On XX/XX/2021 I received a notification that my signature was once again invalid and my employer did not fill out section 4 of the form for non-government employees ( which is incorrect ; section 4 was not needed since I was a federal employee and it was clearly marked that I was and the form instructs you to skip section 4 if you are ). I called Fedloan about the form and they said that the digital signature needed to be a " wet signature '' and that the section 4 error was a mistake and to ignore. The only issue was the digital signature. I asked why the change in not accepting digital signatures as they have accepted them in the past and that we were also in a pandemic so getting a " wet signature '' was near impossible since we are all working remotely. The service agent referred me to their supervisor and they said the same thing that the " rules changed '' and now only " wet signatures '' are accepted. I was fortunate enough to see my supervisor briefly while being XXXX out for work and they were able to sign my form that day so I resubmitted it again on XX/XX/2021 with now a " wet signature ''. No other details were changed on the form. This last time, my supervisor resigned the form and there is the tiniest little ink smudge by their signature date and my form could not be validated because it had been " altered '' ( I've provided form as reference ). I spoke with XXXX from Fedloan Servicing ( Employee ID XXXX ) who said that because of this ink smudge that my supervisor would either 1 ) have to resign the form and initial it or 2 ) call Fedloan to verify. This is incredibly difficult to do as both my supervisor and myself are XXXX on different disaster events where we're 1 ) not working together in the same physical location to get them to resign 2 ) we are busy responding to events where the ability to call in to verify this is a burden and not possible within the timeframe that Fedloan has their call lines operating since they're on XXXX time and we both work XXXX time hours.
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09/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This is my third attempt to get information related to my payment from XXXX XXXX.
For more than the last year my normal monthly payment has been {$370.00}. However my situation has changed due to divorce. XXXX is also a new servicer for my loans as the loans were transferred to them after I applied for the Public Service Loan Forgiveness program. My first attempt to re-certify an income driven repayment plan with XXXX was denied and I was informed that my payment would go to {$610.00}. Because my financial situation had changed I believed this had to be wrong. I resubmitted a second IDR request and after filing a complaint with CFPB, the second time it was approved, with communication that my payment would now be {$53.00}.
There are two things that I would like to get explained ; First of all there are discrepancies with XXXX in what the companies web page says I have paid. The payment page indicates that the last payment I made was for {$140.00}. This is not correct. My bank statement and a downloaded payment history from XXXX indicate that I have paid the normal amount in full every month, including XX/XX/2018. {$370.00} was debited from my account in XX/XX/2018, so I need an explanation for why they say I only paid {$140.00} or if is an error I would like it corrected.
Second, after being approved for and IDR and getting a letter that my payment was now {$53.00}, my payment for XXXX inexplicably changed to {$420.00}. I would like this explained. My ability to pay that amount as a single parent has become more challenging. I do not understand why this months payment would increase from {$370.00} to {$420.00}. If it was reduced from {$610.00} why only to this new amount of {$420.00}? Why did the amount not go down to the approved IDR payment of {$53.00}, or if it was to remain the " normal '' amount for the month of XXXX why is it not the {$370.00} I have been paying monthly for more than a year? If the {$420.00} is the correct payment amount then all I want is an explanation for why that is the case, but instead the company appears to be avoiding communication with me, forcing me to pay a higher than normal amount or be delinquent, which for me is not an option. I want to pay back my loans, but I also want to be treated fairly and to make payments that are reasonable based on my income.
As I have said this is my third attempt to get these questions answered. Because of the nature of my job it is hard for me to call during business hours, so I have been trying to use the email feature provided by XXXX and have not so far seen any response. I did promptly get a letter within a week in the mail on approval of my IDR request indicating the new payment of {$53.00}, and it said that another mailing would arrive with more details. Several weeks have passed and I have not so far received another mailing. I do not understand why it is taking so long and all I want is a reasonable explanation of the payment and the discrepancies. I feel like the delayed explanation, poor communication, and other problems are deliberate and I no longer trust my service provider to treat me fairly.
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08/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018 my car was broken into and wallet was stolen out of the glove compartment. I immediately contacted my bank, deactivated my debit cards, and made a police report. On XX/XX/2018 I noticed a number of fraudulent checks cashed from my checking and savings account ( over {$14000.00} ). I worked with the bank, their fraud department, the Federal Trade Commission, and the police to dispute the charges. I subsequently was forced to close my checking account ending in XXXX. Around XX/XX/XXXX I contacted The XXXX XXXX XXXX Department and updated my direct debit details to reflect my new bank account information ( checking ending in XXXX ). On XX/XX/XXXX, I received a confirmation that my monthly loan payment would be withdrawn from account number XXXX on XX/XX/2018. On XX/XX/2018 I noticed that my loan payment was not withdrawn. I logged into myfedloan.gov and all of my loans were listed as " delinquent '' and I observed that the direct withdraw was attempted on the closed account ( XXXX ). I contacted customer service at XXXX XXXX XXXX XXXX and spoke to a representative who immediately stated " You are delinquent, would you like to make a payment? ". I explained the situation and she stated that the new direct withdrawal information would take a month to become active. Due to her explanation and my desire to never be late on a payment, I provided my new bank account information and agreed to a onetime payment of {$300.00}. I then emailed customer service and asked why I was provided the attached letter confirming my new direct debit for XX/XX/2018, if it would take a month to activate. I received no response. On XX/XX/XXXX, I noticed that a duplicate charge of {$300.00} was withdrawn from my new checking account for a total of {$610.00}. I contacted customer service and spoke to supervisor, XXXX ( employee ID XXXX ) I explained the situation and requested that the duplicate payment be refunded immediately. He offered no explanation for the mistake -- and went on to report that a refund would have to be issued via the Department of Treasury and could take up to 30 days. He suggested that I dispute the duplicate charge with my bank. I explained that I do not wish to dispute my federal loan payments, but that I will not pay in duplicate. He stated there was nothing more he could do. I inquired if a double monthly payment would satisfy next month 's dues and count towards the 120 needed for the Public Service Forgiveness program I am diligently pursuing. He stated that I could make a double payment this month and that it would still count towards the 120 needed. I asked that he document everything he told me in the conversation and send me an email indicating that 1 ) I remain eligible for Public Service Forgiveness 2 ) That I am in good standing on my loan payments 3 ) That I was charged twice this month for a loan payment which I made every attempt to ensure were paid on time and in full. and 4 ) that I will not be charged for next month 's loan payment. He stated that he would take 7-10 business days to provide me this documentation.
Thank you sincerely for your assistance.
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08/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Older American |
Due to my undue hardship in XX/XX/XXXX & my efforts made to lessen my debt burdens, which included my Student Loan with the XXXX XXXX XXXX XXXX, I filed a Chapter XXXX Bankruptcy in XXXX XXXX. Legal documentation & evidence that my hardship would cont. for a significant time period was provided to the XXXX XXXX XXXX XXXX XXXX XXXX. And, I had the good faith through making the effort to repay my Student Loan from XX/XX/XXXX thru XX/XX/XXXX. A determination of undue hardship was granted by the U.S. Bankruptcy Court XXXX District of California filed XXXX XXXX, XXXX. My Student Loan debt with XXXX XXXX of {$77000.00} was included included & listed as a creditor. During this time period I made the necessary interest payments on my student loan because, I cont. to receive calls from XXXX XXXX Servicing Center explaining how I can avoid extensive collection action after my Chapter XXXX was satisfied which would include salary attachments, liens, & unable to regain eligibility for any Federal Student Aid. In XXXX XXXX I received my Chapter XXXX Final Decree & Case Summary with a case completion letter from the Trustee. I shared this information with XXXX XXXX Servicing Center with no success obtaining a full Discharge. The interest payments cont. until XX/XX/XXXX. In XXXX XXXX, I received a letter of notification from XXXX XXXX informing me that my, " loans starred ( * ) below '' {$77000.00} had been paid in full because they had been consolidated into a new loan. I was instructed to send all future payments for these loans to the new Student Loan Servicing Center, The XXXX XXXX XXXX Federal Direct Loan Program. I had no knowledge of any signed documents or my approval due to my loan had previously been discharged. The XXXX XXXX XXXX Program Annual Statement listed my Student loan transfer information beginning XXXX XXXX, XXXX and ending XXXX XXXX with a balance of {$0.00}. However, the XXXX XXXX XXXX XXXX listed my transfer balance from XXXX XXXX of {$160000.00} not the original balance listed on my bankruptcy of {$77000.00}. My loan was transferred to the Income Contingent Program while the XXXX XXXX XXXX XXXX investigated my report. However, my loan transferred to AES ( American Education Services ) in XXXX XXXX & my Plan was changed to a XXXX XXXX XXXX without any reference to my Discharge in XX/XX/XXXX. Another transfer to XXXX XXXX Loans in XXXX XXXX thru XXXX & back to AES in XXXX XXXX to present. After sending several faxes, mailings, telephone calls, contacts from AES, I only to cont. to receive information that their XXXX. did not receive any of my documents or they never received any information about my Chapter XXXX Bankruptcy in XXXX, who signed for the documents I sent & that the name I supplied has no reference to AES or anyone within their Dept. I am at a loss. I cont. to receive letters/notification for payment & the requested monthly amt. has increased to over $ XXXX/month regardless of my student loan under investigation within AES 's Bankruptcy Dept. And, the claims Rep. cont. to remind me that I have exhausted all means of forbearance/deffer. Programs at this time.
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01/18/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have two significant complains with AES/PHEAA : 1 ) I graduated college in XX/XX/2008, and after my six month grace period for repayment ended, I was not in a financial position to repay the full amount on my student loans. I had moved to XXXX and with the exorbitant cost of rent, could not afford a $ XXXX monthly student loan payment. I called AES/PHEAA to inquire about my options to lower payments. They steered me into a program called " Modified Graduated Repayment Program '' or something to that effect, which successfully lowered my monthly payments. It was n't until nearly 18 months later, after making thousands in payments, that I realized my loan balances had not lowered at all. In fact, and I could be mistaken, but I believe some even increased in balance ( I ca n't recall if there was additional forbearance granted on some of the loans or not ). Apparently I had been making interest-only payments. When I called AES/PHEAA to inquire and ultimately change the repayment schedule, I even asked the person why someone would willingly enter into that type of interest-only repayment program and he admitted, " I do n't know, I would never do it ''. At this point, I had wasted thousands of dollars in loan repayments and I wed just as much or even more than when I started. I was clearly steered into a repayment program with horrible, even predatory, terms and was not aware that any other options existed or that income-based repayment could have been possible. I am still paying the price today as my balance is higher than it should have been and I have been charged the related extra interest all these years.
2 ) On numerous occasions in recent years, I asked AES/PHEAA to apply or allocate additional principle ( I regularly paid more than required ) solely to my private loans. I have a mix of private and federal loans and wanted only the minimum applied to federal loans and everything to go towards paying down my private loans, which remained high due to the mistakes described above. Instead AES/PHEAA ignored my instructions and my federal loans are now entirely paid off ( and have been for nearly a year ), while I still have $ XXXX in private loans. As a result of AES/PHEAA 's mistake, I will no longer be eligible for future student loan incentives ( that only applied to federal loans ) through my employer that could have totaled in the thousands.
As you can see, AES/PHEAA guidance and poor management had the direct result of costing me thousands of dollars. I can not speak to their motivation, or if it was intentionally predatory in nature, but their actions resulted in me paying thousands more in interest than needed and the elimination of my federal loans at the expense of keeping my private loans active, which I assume is better for them.
I recently shared these same concerns with AES/PHEAA, but have yet to hear back. Ideally, I would like either a balance reduction and/or for my payments to be allocated as intended so that my federal loans are re-instituted on schedule so that I can once again receive student loan incentives from my employer.
Thank you in advance.
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03/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am a student at XXXX. ( XXXX ) and although I am XXXX XXXX, the school has not provided accommodations. As a result, my condition worsened. I discussed my options with the school and called " FedLoan Servicing '' about my grace period where I was told that if I drop below half time enrollment the 6 month grace period starts and then resets the moment I return to half time enrollment.
So I dropped a class XX/XX/XXXX taking me just below half time and returned to full time status in the XXXX. I attended every class, and did all homework. Unfortunately, I still was n't quite well yet, and started having XXXX which I saw a medical professional about XX/XX/XXXX. I was told that if I dropped at that time there would be a full refund and that I would be eligible for student loans in the summer. Based on this, and what I was told about grace periods, I felt safe dropping the semester XX/XX/XXXX intending to continue again in the XXXX.
FedLoan Servicing instead sent me a letter telling me that my grace period ends XX/XX/XXXX, which would be the case if the grace period never reset in XX/XX/XXXX, but the grace period should end XX/XX/XXXX. This is a big deal, because the XXXX semester starts XX/XX/XXXX, and instead of resting as I am supposed to be, I 'm XXXX over what should be a simple issue.
On XX/XX/XXXX I sent FedLoan servicing documents from my school showing the date that I fell below half time was last XX/XX/XXXX and I quoted back to them their policy : " If you go back to a Department of Education approved school at least half-time before your Grace Period ends, you will get another six-month Grace Period the next time you leave school. '' I explained that either my grace period should end later, or they lied to me when presenting this policy. They told me the matter would be reviewed and I would get a letter 7 to 10 days later. I waited 16 days, sent another email asking why I have n't heard back from them, then today - XX/XX/XXXX - they said that on XX/XX/XXXX they checked my current status which said I am not currently enrolled. In other words, they did n't even try to investigate the actual matter. They tell me that the school has to update my status as active for them to do anything, which is simply not true. I am not currently enrolled in classes and that should n't matter.
All I expect them to do is follow the rules they provided me in advance of making decisions about my loans. Either the grace period is set to end XX/XX/XXXX, or they committed fraud by withholding important information from me. Either way, I will be taking classes again starting XX/XX/XXXX and I want grace period issues to be corrected.
The only reason why I have not already registered for summer classes is because I am still paying the school back for the XX/XX/XXXX semester, and I have to have it all paid back before I can enroll in classes again. It 's especially strange to owe the school money for the loans that FedLoan Servicing denies exists. I told them they should have a record of this, since the school paid them back for the returned student loans, but they act like they do n't.
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02/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have had XXXX payments for the past 5 years. When XXXX XXXX did my annual recalculation in XX/XX/XXXX, they increased my monthly payment even though my income had decreased and my number of dependents remained the same.
I contacted them in writing on XX/XX/XXXX to get them to address and correct the recalculation. They did not respond.
I called on XX/XX/XXXX ( Employee # XXXX ) and was told that my " request to have my IBR reviewed '' was received XX/XX/XXXX and was " in process. '' I was told I would receive a response by XX/XX/XXXX. I did not.
I called again on XX/XX/XXXX ( Employee ID XXXX ) and this time was told that my IBR was NOT being reviewed but that I could submit an application to change my IBR to " REPAYE '' which would make my new monthly payment {$220.00}. The rep explained that for the first month I would pay {$5.00} ( while the IBR transfer application was being processed ) and then my new payment would kick in. I completed my REPAYE application on XX/XX/XXXX.
On XX/XX/XXXX, I received a letter from XXXX approving my transfer to REPAYE and stating that my monthly payment of {$220.00} would be " first due on XX/XX/XXXX. '' On XX/XX/XXXX, however, I was sent a letter that I was now enrolled in the " standard repayment plan '' and my monthly payment would be {$750.00}.
On XX/XX/XXXX, I called ( Employee ID XXXX ) and was told that XXXX would be my {$5.00} forbearance month ( instead of XXXX as it should have been ) and that my new REPAYE plan amount would kick in for XXXX.
On XX/XX/XXXX, I received my XXXX bill for the incorrect standard repayment plan amount of {$750.00}. I called ( Employee ID XXXX ) and was told that my IBR transfer to REPAYE had not yet been processed because they are " backed up. '' She said that letter issued XX/XX/XXXX approving the REPAYE plan was " premature '' and was " sent in error. '' They offered to give me a one month administrative forbearance for XXXX which I was forced to accept because I can not afford the standard payment amount. The Rep also told me that she could NOT guarantee that the REPAYE application would be processed in time for the XXXX billing cycle and that we'd just have to " wait and see. '' As a result of XXXX 's incompetency and repeated delays I have already lost 3 months of PSLF payments and will potentially lose a 4th.
XXXX : 1 ) made an error with my annual IBR recalculation in XX/XX/XXXX ; 2 ) failed to review the recalculation when I requested ( and failed to correct their error ) ; 3 ) failed to properly process my IBR transfer request to REPAYE ; 4 ) failed to properly bill me during XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX.
Please note, that I submitted my annual recalculation documentation to XXXX in XXXX of XXXX and they failed to process it until XX/XX/XXXX - just 3 weeks before the new payment amount was to take effect. Had XXXX processed my recalculation in a timely manner there would have been ample time to address and correct these issues before the new payment was to take effect and I would have been able to avoid a 3 month forbearance which negatively impacts my PSLF.
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09/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In XX/XX/XXXX I received a notice indicating that i needed to recertify my income to continue on the PAYE program by XX/XX/XXXX. I submitted my documentation before the deadline and waited for FedLoan Servicing to process my application. I followed up because it seemed to me taking a long time for them to process. I was informed that it would be processed within the normal 3-4 week time period. I informed them that they needed to be sure they certified it timely because I could not afford my payments if they were not based on my income. On XX/XX/XXXX - a month after the deadline and well after I submitted it- they notified me that my application was incomplete because I did not check off the single borrower box. I reviewed the document that I submitted and confirmed that I did fill it in. I called to ask and they told me to just resubmit and fill it out again, so I did. They drug their feet again on processes the reapplication and I again emphasized that it should be processed quickly because I could n't afford the full loan payment amounts. They took even longer to review this. I called several times to see what the delay was and they said it took a while. Even in XX/XX/XXXX they still had not reviewed my resubmission of an application I previously submitted as complete. I had to call several times. In a XX/XX/XXXX phone call they told me that the application normally took 7-10 days to process, so I was unsure what the delay was. I called again on XX/XX/XXXX because it still was not reviewed. They FINALLY said they would run my application expedited. In the meantime, my payment was due at the full amount since they drug their feet so slowly and put me through the ringer on getting this application processed. I got an e-mail to pay at the full amount and called to see what was happening with my application. They informed me that that same day I got my bill I was approved, but that I would have to pay the full amount since it magically did not get approved until then.During this call, they said they I would have to pay the full amount ( almost triple what I owe on PAYE ) that month. They suggested that I forbear on the account, saying that many consumers like this when they are in PSLF because it makes their payments lower because the loan will be bigger compared to income. I said I would prefer to pay based on my income. Also, I asked told them that the forbearance was not good because it would tack my interest onto my principal. They never informed me of that, but I knew. I asked if I could get an exception since I did n't want to forebear, and I was in this situation because of their negligence. They said that treasury controls that and they would submit a request to them. It was radio silence and eventually I decided that since they were n't informing me about whether the exception would be granted, I would have to forbear because I could n't afford it. After I finally did this, almost a month after requesting the exception that they said normally took 9-10 days, they contacted me saying I was approved for an exception, but it was too late to reverse the forbearance.
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01/28/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been dealing with FedLoan Servicing on two issues : 1. There are several payments that I have made that qualify towards my 120 Public Service Repayment Plan, but FedLoan Servicing complicates the process with inaccurate information and slow processing. I have been fighting this for roughly two years and each time I contact a customer service representative or supervisor, I get the wrong information, or they say they will take care of it, but they don't. I have diligent notes, with dates and employee names, do you want that entire list? They use the response " Yes, the payments all qualify towards your PSLF, but it looks like your account is being reviewed ''. And they I ask how long it will take for the payments to be released and put into my history and they answer " We aren't sure how long the review will take ''.
2. I have been on a REPAY Income-driven repayment plan for XX/XX/XXXX-XX/XX/XXXX. In XX/XX/XXXX, Fedloan contacted me telling me it was time to recertify and that all the supporting documentation, income tax return information from XX/XX/XXXX and my application, needed to be turned in by XX/XX/XXXX.
I turned in my application and my XX/XX/XXXX tax return transcript before the required date. Since then, they have contacted me stating that I do not have the proper information, even though the information I turned in was listed on their website. Next they said that I don't qualify for the REPAY, even though I have been on it for the past year, with the same income and household information.
I have been dealing with this issue since XX/XX/XXXX and have dealt with the same issues, slow processing and every customer service rep giving me different or inaccurate information.
When they finally sent me my payment information, they used my XX/XX/XXXX income information to calculate my new payment instead of my XX/XX/XXXX income information.
I have been asking for them to recalculate my payment using my XX/XX/XXXX tax return information, but they keep sending me automated responses that my application is being processed and that they will send me more information once processing is done.
I was told not to make this new payment because the amount is inaccurate, so I keep waiting. Right now my payment is 25 days past due because they are taking a long time to recalculate it and they are sending me emails saying that they are going to report me to collections. I believe that they are sending me in circles to deter my payment process and stall me from getting to my 120 payments.
I have so much documentation that I could include but I am not sure how much you want me to send in this initial correspondence.
Anything that you can do to help is greatly appreciated. Since Fedloan is a governmental agency, they know that a consumer has absolutely no control in the situation and I either have to spend thousands of dollars to prove that I am following the criteria of my payment plan, or be shuffled around for years and never get anywhere. Meanwhile the government is making thousands of dollars in interest on my loans which have tripled since I borrowed them.
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06/06/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My first government student loans were issued through FedLoan on XX/XX/XXXX. One in the amount of {$2000.00} and the other for {$2200.00}. My student loans had been requested to be placed on deferment. I have XXXX as my next loan officer on file because I was in and out of college not knowing what I wanted to do like so many other students. My XXXX reports shows the loan for {$2200.00} reported twice which is incorrect. The same loan states the account was paid satisfactorily. The terms for the loan are listed as unknown, and there is no data for my monthly payment, past due amount, or balance and only shows data for XX/XX/XXXX and XX/XX/XXXX, but nothing prior and nothing after. The same account for XXXX shows closed, paid 180 due days or more with terms of 240 months, but has no data for my past due amount or monthly payment and there shows no history of the loan until XX/XX/XXXX and XX/XX/XXXX, then XX/XX/XXXX there is no data, then from XXXX XXXX it shows delinquent and for XX/XX/XXXX-XX/XX/XXXX it shows paid. There is not history from XX/XX/XXXX-XX/XX/XXXX and the same account is listed twice with different information on my credit report. The same goes for my second loan of the {$2000.00} where the information has no history or previous monthly payment or information on past due payment. The accounts were always on deferment because of my financial situation or deferment because I was in and out of school. So while I was in school it was in school deferment and when out it was for financial reasons. All of which FedLoan new about and acknowledges. My XXXX report shows the {$2200.00} loan as opened in XX/XX/XXXX and not XX/XX/XXXX like XXXX. It shows {$0.00} balance, paid as agreed, monthly {$0.00}, past due {$0.00}, compared to Data with XXXX report. There is no data of payment history until XXXX XX/XX/XXXX where it states paid on time, for XX/XX/XXXX and XX/XX/XXXX shows late marks, and then paid XX/XX/XXXX-XX/XX/XXXX for an account that shows {$0.00} past due and that it was paid as agreed which was at a deferred payment of {$0.00} which reflects the monthly due amount on the report. The loan for {$2000.00} shows opened on XX/XX/XXXX but they were both opened together with this one reporting that my monthly payment was {$0.00} and and no data of past due and states the account was paid as agreed but doesnt show any history until XX/XX/XXXX-XX/XX/XXXX where it shows paid on time and XX/XX/XXXX-XX/XX/XXXX where it shows delinquent remarks then a period of no data reported untilXX/XX/XXXX-XX/XX/XXXX where it shows paid on time. And one of the accounts is being reported still in XXXX from fedloan when I had consolidated my loans over a year ago with XXXX. They should no longer be reporting on my loans.The same goes for XXXX as far is inconsistent and wrong information on my fed loan student loans. I have been disputing this forever and they have not removed them from my reports. As you can see they all reflect the wrong information in one way or the other or no information at all to show any delinquency.i would like for them to be removed from my credit reports
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07/10/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I 've had my loans with the same processor since I graduated and started making payments in XX/XX/XXXX. I received information that my loan was being transferred in XX/XX/XXXX from XXXX to AES, a division of PHEAA. My loan was transferred on XX/XX/XXXX, and my payment was due XX/XX/XXXX. I could not set up online access to my account, and contacted AES via their website " contact us '' option. I did n't receive a response until several days later, after a second attempt to contact them on the date that my payment was due. I also received 2 pieces of mail from AES the same day, one dated XX/XX/XXXX that read " There will be no change in the terms and conditions of your loan as a result of this transfer. '' The second was dated XX/XX/XXXX, and read " There has been a change in the repayment terms for the loans listed on the reverse side of this letter. '' Due to this, my loan payment amount went up approximately $ XXXX/month from $ XXXX/month to $ XXXX/month. After multiple calls and speaking with various departments and individuals and getting different answers as to why I had no access to my account online, and why my payment amount had changed and why I had received 2 letters on the same day from AES with completely conflicting information, I did 2 things. I sent via fax documentation that I was told was needed to confirm my married name and change from maiden name in PHEAA records and I received confirmation that the fax had went through. I also filed a complaint with the BBB, which is still ongoing. Per the complaint, AES is claiming that they sent me a formal response on XX/XX/XXXX, yet I have received nothing and there has been no attempt to contact me, outside of a paper billing statement for my student loan account and a paper telling me that they were raising my interest rate ( which seems to be punitive in nature, as the raise in interest rate occurred after the filing of the complaint with the better business bureau ). This increase in my interest rate is now the second rate increase in 2 months ( XX/XX/XXXXand XX/XX/XXXX ). I finally contacted AES via phone today, as I do not want to end up negatively impacting my credit score with late payments, and was told by a supervisor that he could not change the monthly payment amount because I had to have it paid off by the amortization date that they had set upon taking over the servicing of the loan. I was also told that they still have my maiden name in PHEAA system, which is why I can not create an online account to access my loan, and they also have no record of my documentation being sent, which included important personal information - a copy of my Drivers license, marriage certificate, and social security card. I confirmed the fax number that it was sent to, and it was the correct fax, and I have the documentation of everything that I have mentioned and described above. After 14 years of making payments on loans, I find it absolutely insane that one company can transfer my loan to another company and then they can change my payment amounts, interest rate, amortization date, etc. any way that they see fit.
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07/06/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Fed Loan servicing has continued to incorrectly service my federal loans for several months, despite my continuous calls to have them correct my account. I sent in my re-certification for my IBR payment plan on time, however, I have a significant change in income. I was approved for {$530.00} on XXXX/XXXX/16. On XXXX/XXXX/16, I submitted a form to have Fed Loan re-consider the amount I was approved for under the REPAYEE plan. On XXXX/XXXX/16, I was told that Fed Loan was unable to process my request. I called and was told that I needed to submit the form again which I submitted again with XXXX more paystubs on XXXX/XXXX/16. I was told that they are backed up and that it would take time for them to review my account, therefore, I could either may a payment under the standard repayment plan which is approximately {$2700.00} or I could submit another form for a special reduced payment forbearance where I would pay only {$5.00}. I was approved for the special forbearance on the phone and I was told to wait to make my {$5.00} payment until XXXX/XXXX/16, which I did. On XXXX/XXXX/16, I received a notice stating my reduced payment forbearance was approved. I made my {$5.00} payment on XXXX/XXXX/16. On XXXX/XXXX/16, I received a notice stating my payment was late. I called immediately to find out why my account was showing as late and was told to ignore this. On XXXX/XXXX/16, I was approved for the REPAYEE plan and I immediately made my payment of {$360.00} on XXXX/XXXX/16 - which was early as the letter stated my payment was due on XXXX/XXXX/16. However, my account still shows as delinquent. I have called several times regarding this and have been told different things everytime. I made a call on or around XXXX/XXXX/16 and was told that after my payment due date of XXXX/XXXX/16, my account would reflect my {$360.00} payment and it should no longer show as delinquent. I was also told that I needed to make another {$5.00} payment because Fed Loan never applied my forbearance to a few days in XX/XX/XXXX, that it was only for XX/XX/XXXX, even though I had called and applied in XX/XX/XXXX. I made that {$5.00} payment immediately on XXXX/XXXX/16. I waited until XXXX/XXXX/16, however, it still showed as delinquent. I called again and now demanded to speak to a supervisor. That supervisor told me that all the prior representatives I have been speaking to over the last few months have given me wrong information. She assured me that she would correct my account, that I indeed have been on a forbearance and my account should never have been delinquent. She assured me that in a few days my account would be corrected. However, my account is still showing as delinquent at 36 days past due and my payment amount due is for {$530.00}, which is incorrect. My payment due should be {$360.00} and not due until XXXX/XXXX/16. In addition, I have asked several times whether Fed Loan has reported to any credit bureaus any delinquency and have been told they have not. I have refrained from making a complaint, but this is now absolutely unacceptable. Fed Loan needs to correct my account immediately.
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08/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am so distraught ( again ) about the conversation I had with XXXX XXXX. There has not been a single helpful conversation. I decided to go to school and pursue my XXXX 's and do everything I needed to do to effectively start my payments, paperwork, certifications, applications, etc. I pay my bill at the exact time every month. And yet, it is still the most difficult devastating process I have ever had to ( consistently ) deal with. I just received a letter in the mail saying that my rebate has been disqualified due to a late payment, which was dated over a year ago. The payment they are saying is late I was told over and over that it was taken care of and would not be considered late because I had been on the phone with them multiple frustrating times trying to get my loans transferred over to them from XXXX, having to submit an application that they never received because none of my paperwork transferred over, so I had to resubmit everything! Then to have more notifications saying it was denied, which gave no reason, so I had to call AGAIN. I had to submit my loan payment application, my IBR application, and my PSLF application and nothing was complete on there end and they said it could take up to 2 weeks or so just to be reviewed. In the meantime, they told me that they would submit a forbearance because I didn't want my payment to be considered late. Even after that month forbearance, they still didn't have everything completed, so my payment was extremely high, and they told me to wait and the payment wouldn't be considered late. I was told in XX/XX/XXXX that my payment would NOT be considered late. Over a year later ( XX/XX/XXXX ), I receive a random letter in the mail that says my Direct Loan Rebate is Disqualified due to a late payment ( that same one they told me was taken care of ), and there's NOTHING they can do about the rebate now. I am APPAULED and SO Distraught how much stress and frustration that working with them has caused and I get absolutely nowhere, even when I speak to a supervisor. Even more frustrating, when they were reviewing the notes in their system, they spoke as it was so simple and 100 % my fault that the payment was late. I want action taken against this horrendous company, and don't understand how they are still allowed to exist, knowing that I am by far not the only person that this has happened to! I want to take any and every action I can against them because this has been the absolute WORST experience in my LIFE, and makes me regret making the decision to go to college thinking it would be best for me and my future. I regret it completely when it comes to trying so hard to deal with XXXX XXXX! I am SICK!
I have the documentation that I have received through my portal, but unfortunately, everything has been by phone conversation so I have NOTHING to refer to besides these horrible memories ... The few times I did try to resolve things over email, my email kept getting passed around to different people every time I would reply which got me absolutely nowhere so I had no choice but to call again. This is COMPLETELY HORRIBLE!
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08/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I 'm having an issue w/ fedloan switching me from PAYE to IRB without a clear reason some time after I consolidated my loans with them last year. I 've spent hours talking to them on the phone and they do n't have a reason for why this happened and keep telling me they will look into it. No progress has been made and they basically stop responding to me until I contact them at which point they say they will do a review of my acount. Please see below for my most recent email exchange with them : From me XXXX XXXX XXXX : Hello. On XXXX I spoke with a representative about my repayment plan. I had qualified for the PAYE but for some unknown reason I was switched to the IBR plan ( this was months ago ). At that time I asked why I had been switched and there was no clear reason they were going to submit it for review to have me switched back. This did not happen. On XXXX I spoke with a representative about this again and I was transferred to someone more senior who said again that there is no clear reason why I was switched off of PAYE ( or why my review either was n't done or did n't result in any meaningful conclusion ) and that she would submit another request for review. I want to know what the status of this is and if/when I will be switched back to PAYE. If I will NOT be switched back I would like a clear explanation of why instead of " oh that is strange lets submit it for another review. '' Thank you for your time.
From FedLoan XXXX XXXX XXXX Please accept our apologies for any inconvenience or confusion that this situation may have caused you. We wish to work with you to achieve successful repayment of your student loans.
Unfortunately, due do the applications date of XXXX XXXX, XXXX, we are unable to reprocess this application to have the Pay As You Earn Repayment plan applied to your account. To have the Pay As You Earn Repayment plan applied to your account, you will need to request this on a new application. ( They then explain how to do that ) From me only XXXX XXXX XXXX XXXX, I do not understand your explanation of why I was not on PAYE in the first place. Please elaborate. I can not make a standard payment X 1 month to switch plans. I would prefer to not request forbearance as I think it will probably end up costing me more money in interest ( on IRB there is some interest benefit right? ) I 'm sure you can understand my frustration as I have been told that I did indeed apply for PAYE and was erroneously placed on IRB without an explanation. If you are unable to resolve the situation I 'd like to speak with a supervisor. I recertified my current plan under the advice of the agent I last spoke with on the phone who recommended I do that while they sorted out why I was n't on PAYE.
From FedLoan XXXX XXXX XXXX : At this time, FedLoan Servicing is comprehensively reviewing your account to address your concerns. We apologize for the delay in responding to your email. However, please be assured that a response will be sent to you once our review is completed.
We truly apologize for the inconvenience and confusion that this situation has caused you.
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05/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In XX/XX/2015, I consolidated some of my loans and had them transferred to XXXX XXXX XXXX XXXX servicing. After consolidation, my IBR payment through XXXX ( XXXX ) remained the same and a payment in the same amount was added to my consolidated loans on XXXX. Essentially my total payment was double because XXXX loan servicers were charging me my total IBR payment. To avoid the double payment, I had the consolidated loans put on forbearance until all of my loans were pulled over to XXXX servicing. At the beginning of this year, the rest of my loans were pulled over to XXXX. A little before this, I also reapplied for an income-based repayment plan. This application was accepted and sent to both of my loan servicers, XXXX and XXXX. XXXX automatically updated my repayment amount to reflect my new application ; however, XXXX did not. By XXXX, I realized they were not going to automatically apply the new repayment plan to my account, so I called and requested that the XXXX consolidated loans be taken out of forbearance. In early XXXX this occurred. However, when I received my XXXX bill, the payment for the consolidated loans was equal to the 10-yr payoff and not an income-based amount. When I called to find out why this was, the associated told me that I had to pay a 1-time " opt-out '' payment because I was switching plans. [ Aside : Unbeknownst to me, I was eligible for the new revised XXXX plan, and was switched to it, resulting in the " opt-out '' payment ]. After identifying the switch in plans as the reason for the increased payment, the associate told me my payment amount would be switched to the income-based amount in XXXX. Unfortunately, when I received the XXXX bill, the payment amount was still the XXXX repayment amount. I immediately called XXXX and after get bounced around a couple associates, a supervisor informed me that the associate I spoke with the previous time I called had not take the proper steps to get my account switched over. He then told me he would have my plan corrected and switched over to the correct payment amount. Two days later I received an email informing me my plan had been switched over ; however, this would not take effect until the XXXX XXXX meaning that they were still billing me for an extra {$370.00} that month. I again called to XXXX, got bounced around a little, and was able to finally explain the situation to a supervisor. This time, he told me he would put in a request to have this fixed but that it might take XXXX10 business days and that he could n't guarantee it would be fixed. However, he said if not my account would be placed on an administrative forbearance that would not count against my total allowable forbearance time. My account is now due and this has not been fixed. I spoke with another supervisor today and she stated that this would be submitted to a review board that would review the case and get back to me by XXXX to inform me if I could be retroactively credited. I also asked to speak with her manager, and she said a team lead would call me tomorrow. Anything you can do to help would be beneficial. Thanks
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02/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Fedloan Servicing ( FLS ) converted {$15000.00} plus interest into unsubsidized student loans in XXXX XXXX. FLS said they were missing a copy of my annual certification form so they withdrew my XXXX grants, converting the grant money to loans. On XXXX XXXX, XXXX, my school principal signed the form certifying my first completed year of teaching service and I mailed it in, but FLS claims they never received it. When I learned they did not receive the form, I re-submitted a copy of it on XXXX XXXX, XXXX and they rejected it. They refuse to convert these loans back to my {$15000.00} grant.
Upon earning my XXXX in XXXX XXXX, I self-certified my intent to XXXX with FLS within the initial 120 day certification deadline according to my Agreement to Serve ( ATS ). FLS confirmed my intent to XXXX on XXXX XXXX, XXXX. At that time, unknown to me, FLS fashioned an XXXX XXXX, XXXX deadline for documenting my upcoming full year of XXXX. Even though I could not possibly complete my first full year XXXX and have it certified for at least 9 more months, FLS nonetheless started the annual clock running in XXXX, XXXX. They ran the clock out on XXXX XXXX, XXXX.
FLS erroneously set my annual certification due date based on the anniversary of my initial 120 day self-certification period rather than on the anniversary of my completed year XXXX. According to Section XXXX of my ATS, my annual certification period starts in XXXX XXXX and the clock runs through XXXX XXXX. It states : Annual Certification : Every year, after I have completed each XXXX of my four required school years of XXXX ( as described in Item XXXX of this section ), I must provide my XXXX Grant servicer with documentation of that service on a form that will be available from my XXXX Grant servicer. In my case, I completed my first full school year XXXX in XXXX XXXX and I have until the end of the XXXX XXXX school year to annually certify it. FLS has denied me a full opportunity to comply by my actual XXXX XXXX deadline as defined by my ATS.
Converting my {$15000.00} XXXX grants to unsubsidized loans is a punitive measure even had I missed the deadline to annually certify my completed year XXXX. Such a severe consequence is reserved for much more severe circumstances. For example, FLS may convert the grant if I failed to graduate ; OR, if I do not complete the required four years of XXXX within 8 years ; OR, if I do not complete a full year XXXX and then do not self certify my intent to fulfill my XXXX obligation. Please note that I was NOT merely self-certifying that I intended to satisfy my XXXX Grant service obligation on my Certification form. Instead, I checked Box A : I XXXX full time for XXXX as was XXXX on XXXX XXXX, XXXX.
I completed my degree ; I completed a full-time job ; I sent in the form. I was not at risk of losing my XXXX Grant eligibility until FLS invented artificial deadlines and unreasonable conditions for converting my {$15000.00} grant ( plus interest ) to loans. I realize FLS needs to monitor the XXXX grants, but such a punitive result is beyond reason. Thank you for your consideration.
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02/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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My complaint is against FedLoan Servicing. On XXXX/XXXX/XXXX, I received my annual notice that my Income-Based Repayment plan needed to be re-certified. I immediately sent the paperwork in. On XXXX/XXXX/XXXX, I received notification that I submitted my paperwork too early, and that my IBR re-certification would not be evaluated at this time. I called FedLoan to get clarification and the representative told me I would not need to re-certify until sometime in XX/XX/XXXX.
On XXXX/XXXX/XXXX, I received notification that I was being removed from IBR because their records showed I never re-certified. This obviously was incorrect because I had re-submitted my paperwork in XXXX XXXX. I called and the representative ( XXXX ) told me that FedLoan had made an error and that my re-certification application should in fact have been evaluated back when I submitted it. He instructed me to re-submit the application right away and he suggested I enter a forbearance for the month of XXXX XXXX so that I would not have to pay the higher monthly payment ( {$1500.00} ) for that month. I asked XXXX what would happen to the interest that accrued during this period, specifically whether any of it would get capitalized. He told me that interest would continue to accrue but that it would not capitalize. Based on XXXX representations I agreed to the forbearance.
XXXX also suggested I contact my bank to try to put a " stop payment '' on the automatic payment that was scheduled for XXXX/XXXX/XXXX. I did that, but my bank was unable to put the stop payment in place in time. The money was extracted from my account on XXXX/XXXX/XXXX.
Also on XXXX, I received a notice informing me that all of the interest that had accrued on my account ( about $ 11k ) would be capitalized at the end of XXXX if I did not pay it all off. This directly contradicted what XXXX had told me.
On XXXX/XXXX/XXXX, I called FedLoan servicing again to discuss my account. I spoke to a representative named XXXX ( ID # XXXX XXXX. I asked XXXX about the interest notice and explained I felt the XXXX in interest on my account should not be capitalized because XXXX told me that not would happen and because the forbearance did me no good anyway ( because the funds were extracted from my account by direct debit ). I explained I felt I was getting hit with an $ XXXX penalty. She told me that interest capitalized on my account every quarter and that the forbearance would not result in the interest being capitalized. Against my better judgment, I believe XXXX.
On XXXX/XXXX/XXXX, I received notification that the $ XXXX of interest had been capitalized. This directly contradicted what XXXX representatives had told me. Further, it would not have happened if FedLoan Servicing had properly re-evaluated my application for IBR re-certification in the XX/XX/XXXX. I want my account to be set so that the $ XXXX that was capitalized is returned to being interest. I carried out my obligations with respect to submitting re-certification paperwork, and FedLoan Servicing negligently serviced my account and punished me for their errors.
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10/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XX/XX/XXXX an Income Driven Plan was discussed and filed. Payments were dropping from {$860.00} to {$520.00} approx.
XX/XX/XXXX, Called XXXX the website said I would hear back by XX/XX/XXXX, next day it said I would hear back by XX/XX/XXXX, then it said I would hear back by XX/XX/XXXX. I had not heard a word since XXXX XXXX. Agent on the phone said nothing had been processed ; could not find my info. He said he would do a temporary deferment and charge me {$5.00} to process my IDR and I would not be billed for XX/XX/XXXX/XX/XX/XXXX and would get my new payment billed by XXXX due date.
XX/XX/XXXX I made the {$5.00} payment agent had asked for.
XX/XX/XXXX I received a separate bill and paid ANOTHER {$5.00} for processing.
XX/XX/XXXX I get a bill for {$890.00}. NO IDR INFO ON MY ACCOUNT OTHER THAN A RECEIPT OF FORM ON XX/XX/XXXX.
XX/XX/XXXX I called again and was told to disregard the bill for {$890.00} that the IDR was processing with a rush status and I would get new bill in 48 hours. I asked for an email or letter stating that I was told to disregard this bill. XXXX said she would send me an email that day so I could prove our conversation.
XX/XX/XXXX No email or info received from XXXX. I called again and the agent verified a rush was put on my account. He told me to wait until Monday, XX/XX/XXXX, and I would have my new payment bill. He said this would replace the XXXX bill for {$890.00}.
XX/XX/XXXX, a week + 1 day later. Still no info from FedLoan.org. Called and finally got to an " escalated loan manager '', because they refuse to let us speak to management. She says the same story as the lies I lived thru the last 3 months. Now I wait another 48 hours for her to put a " rush status '' on processing my IDR. HOWEVER, she is forcing me to pay {$890.00} for the month of XXXX because it takes 2 billing cycles to process. I told her this will be the 4th billing cycle and they still haven't done their job to process my IDR so this is not my fault. She does not care, holding me responsible to pay {$890.00} until they decide to finalize my IDR.
Hoping they won't lose the form, or fail to process it again, I am filing a complaint. I did inform her that I am one of the few who are honestly trying to repay my student loan. I had it on deferment last year due to a XXXX and now have been trying to get my payments finalized since XXXX. They are such a stressful agency, failing to do their job, taking 4 to 6 months to process ONE FORM!!! It is unbelievable our government agency for student loans would do this to people, much less adding stress for XXXX survivors. I indeed tried to get this finalized in XXXX to avoid such stress induced situations from their office Please help. I'm XXXX, recovering from a XXXX last year and trying to work when I can as well as pay my account. And employee # XXXX has the nerve to insinuate if I'm working then just pay the {$890.00}!!!! I do believe the agents handling my account are breaking consumer protection laws by their comments and reluctance to do their jobs and process things ... blaming it on the consumer, etc.
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03/15/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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XX/XX/XXXX To Whom It May Concern : I 'm writing to dispute a derogatory event on my credit report which should be removed. AES ( American Education Services - Account XXXX ) erroneously stopped withdrawing payment from my account and never notified me of this occurrence. I was led to believe the debt had been paid. I had paid {$58.00} for 9 years, never missing a single payment. For some unknown reason, AES stopped taking out payment on XX/XX/XXXX and never contacted me. They closed the account with credit bureaus saying closed and complete, Then, I received a notice saying I was several months delinquent in payment and they had notified the credit bureaus. This is a mistake on the part of AES and they have indicated they would rectify this situation with you directly. However, it appears they have not done so for the full duration of the issue at hand. They were supposed to suspend delinquency reporting until the full situation was resolved - both with the credit agencies and the account status overall. Again, they did not do as they had promised through my various communications with them. As a result, I am following up with you now to have this derogatory event taken off my credit report. Below are my specific contact details as well as a timeline of the events.
Please feel free to contact me at XXXX or XXXX. I look forward to hearing from you to resolve this issue.
Regards, XXXX Personal contact details : Name : XXXX DOB : XX/XX/XXXX SS # : XXXX Current Mailing : XXXX, XXXX, XXXX XXXX Previous Mailing : XXXX, XXXX, XXXX XXXX Page 1 of 2 XXXX - Derogatory Credit Event dispute - continued Timeline of events : XX/XX/XXXX - I called AES after receiving notice from XXXX that I had an account 90 days late. I was never given notification of this issue or reason they stopped taking out the funds from my account - which has not changed in years. I was on this call for ~2 hours, speaking with XXXX and then XXXX . He did some research called me and then advised he would call me back.
XX/XX/XXXX - XXXX calls back and says my account was put in review and suspended all " collection calls '' and admitted AES had made a mistake and would correct it with the credit agencies.
XX/XX/XXXX - after many attempts I finally reached XXXX again, explained the situation another time and he again assured me the matter would be taken care of. I never hear from him again.
XX/XX/XXXX - I receive a call from XXXX of AES. I explained the situation another time. He spent 20 minutes reviewing my account. His employee ID is XXXX. He assured me they would handle this matter. Nothing was ever done.
XX/XX/XXXX - I reach out again to AES and this time speak with XXXX, explaining the situation again. She advised I would receive a note saying the derogatory event would be taken off all of my credit reports. I 've attached the note I received but again, nothing was ever done.
I waited patiently for action to be taken but nothing happens.
XX/XX/XXXX - I reach out directly to all credit agencies to dispute this issue I have also started the process of retaining a Lawyer.
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12/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Hello. I am having trouble with student loans which I believed to be under the loan forgiveness repayment plan. I have been making payments for almost 5 yrs and am just now being told that the repayment plan Im in is not compatible with loan forgiveness.
I had a XXXX and in 2007 went back to school for my XXXX. I was divorced with children and all that entails, and at the time of graduation I had approx. {$100000.00} in federal and approx. {$120000.00} in private loans. I heard about the loan forgiveness program through the XXXX for nurses in qualifying institutions, had my loans consolidated and was told to choose a repayment plan. ln order to ensure that I chose the right repayment plan, I had someone from XXXX on the telephone, guiding me in my choice, to be absolutely sure that I made the right choice. She told me to choose from XXXX payments, XXXX of which was the standard repayment plan-fixed. The others were income contingent, graduated repayment, and extended repayment. She told me that after I had made XXXX payments I could apply for loan forgiveness. During this time my loans have been transferred to different servicers. At no time, until this latest transfer have I been told that I was not in the proper repayment plan. The current servicer has informed me that I am not in the proper plan, that none of my payments so far ( approx. {$50000.00} ) will count toward forgiveness, and that if I now want to be in this plan my payments would increase to $ XXXX. I have no paper trail for the original advice that was given me, as it was via telephone. Was this representative misinformed? Was she a government employee? She worked for the XXXX is all I know. These loans at 7 % have only decreased to approx. {$100000.00} in 5 yrs. though lve paid {$50000.00} I could see this only slight decrease but my thinking was in another 5yrs ( XXXX payments total ) I would have basically paid off the loan anyway and they would really only be forgiving the interest. I am enclosing a couple of relevant documents, XXXX of which says that I am eligible for loan forgiveness, XXXX stating I am not in the proper plan because it is standard -extended. I am also including my original promissory note, pgs XXXX and XXXX which outline the terms and which also state I am in the standard plan, not standard extended as my current servicer insists. My initial payment plan of {$720.00} lines up with the standard plan also.
My other issue is that the government claims it is helping grads get out of student loan debt, yet the way the 7 % interest is calculated, it is NOT helping those of us who are making our payments every month, on time for years. Again, lve paid {$50000.00} on a {$100000.00} loan with only a decrease to {$100000.00} in almost 5 yrs. t am XXXX XXXX XXXX, I will not be able to make this $ XXXX payment for another 15yrs. I have used any extra money to pay off my private loans and am getting close to that end, but because of this have nothing for retirement. Add mortgage, car payment, kids, college etc etc,. I really need some help with this, I need a champion
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09/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I qualify for loan forgiveness via the Public Service Loan Forgiveness program. I have a letter from XXXX XXXX dated XX/XX/XXXX that states I have made a total of 63 qualifying payments and have 57 qualifying payments remaining and an estimated eligibility date of XX/XX/XXXX. However, at the time my online account showed that I only made 54 qualifying payments and had 66 remaining. I submitted a request for this to be reviewed on XX/XX/XXXX and was told that it would take up to 10 weeks to be fixed but that the information in the letter was accurate. However, the online account was never updated to reflect the information received in the letter. I submitted an online request in XX/XX/XXXX about this same issue but never received a response and nothing was updated. On XX/XX/XXXX, I re-certified my employment for XX/XX/XXXX through XX/XX/XXXX, during which time I made 12 on-time payments. When I re-certified, I also submitted a letter inquiring about the miscalculation issue and submitted documentation that showed the discrepancies ( a copy of the XX/XX/XXXX letter and screen shots from my online account ) and asked that the information be updated. I received a letter dated XX/XX/XXXX stating that my employment was certified but I did not receive a letter detailing updated number of total qualifying payments made and payments that are still needed. I also did not receive anything regarding the issue of the miscalculations of my payments. However, my online account has now been changed and now shows that I have made 65 qualifying payments and have 55 remaining and has pushed my estimated eligibility date back to XX/XX/XXXX, adding a full year of payments that I shouldn't have to make. This is not correct! With the 12 qualifying payments I made between XX/XX/XXXX and XX/XX/XXXX, I should have a total of 75 qualifying payments made and have 45 remaining. I called today ( XXXX XXXX ) and spoke with a representative who said my initial review request from XX/XX/XXXX has not been addressed yet and it could take up to 6 months ( it's been 10 months ). She also said that of the 98 payments I have made since XX/XX/XXXX ( when I first became eligible and starting making payments ), 33 of them don't qualify because I didn't pay the full amount. I have always made full and on-time payments, and have never received any notices of late payments or delinquency. I have documentation that states what my qualifying payments were as of XX/XX/XXXX and have the amounts, statement dates and confirmation numbers for every payment I have made for the past three years. However, XXXX XXXX will not give me any straight answers and will not work with me to resolve this issue. As of today, I am now being told that it can take up to a year for the issue to be resolved. That is crazy! I have called multiple times and I am never given a straight or clear answer. I'm continually told to wait weeks or months and call back. Meanwhile, the qualifying payments that I have made and continue to make are not being accurately accounted for and applied to my loan forgiveness eligibility.
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05/18/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/2022, I initiated a phone call to AES/PHEAA to inquire about payments being returned.
This was related to 2 separate emails I received about a payment being returned. My question about the emails was related to why there were 2 separate amounts that claimed it was returned, when I only paid using 1 amount.
The Agent " XXXX '' became hostile and aggressive and sounded like he hated his job and did not want to be there. His immediate tone was obvious based on this previous statement. He then berated me over the phone claiming that he doesn't " need me to tell him what his tone is '' and some other statements he made alluding to me offending him in some way. He then transferred me over to only who I can assume to be a supervisor " XXXX ''. I let XXXX know that I did not appreciate XXXX 's lack of courtesy, lack of professionalism, and his demeanor based on his tone. Simply asking questions of someone GETTING PAID TO ANSWER QUESTIONS does not call for any one of your employees to be rude or disrespectful to the caller. XXXX advised me that XXXX was going to " leave for the day '' because of the conversation. I let XXXX know that if XXXX leaves for the day because of how the phone call went, that he only has himself to blame because he made me feel horrible from the onset of the conversation. Does AES/PHEAA make a habit of allowing people with bad attitudes run the organization? Nearly every single time I call in, I get someone with a negative or bad attitude. This is exactly why I submitted a complaint about your employee morale from comments I found on Indeed.com. I have XXXX trust in AES/PHEAA, and to be perfectly honest, many people have lost it as well. If you can not even get people who get paid to handle calls to be held accountable for their mistakes and failures as employees, well, it is obvious why there are so many issues with your XXXX. I'm on the fence with whether or not I need to contact Law Enforcement. In the past and today, this is now multiple agents who I have no idea what their motives are. Because they became agitated with me, I do not feel at all comfortable with them having access to my personal information. For all I know they may try and secretly take my information and perhaps give it to bad people. This is a hypothetical. The payment that was returned will be covered on XX/XX/2022. I will call in to make the payment via phone on XX/XX/2022, so it WILL NOT BE over 30 days past due after XX/XX/2022. You can not report that it is past 30 days just because it takes your agency 2 days to process a payment. I don't care if you don't believe me either, I've had conversations with reputable attorneys who said that when Creditors misreport, they tread on thin ice, because Judges do not like companies who manipulate. Misreporting to the Credit Bureaus is immoral and against the law.
How many states Sued AES/PHEAA now? It is more than 1, that's for sure. Why would all of these other states feel the need to XXXX if there wasn't something wrong occurring?
Your agency is as bad and corrupt as the Biden Administration.
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05/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
This is a follow-up of Case # XXXX that I submitted in XXXX . Since that case is closed, I am unable to add this to it. I did wh at FedLoan said t o do in their response. I called them on XXXX / XXXX / XXXX and spoke with a representative for 22 minutes and I thought this was straightened out where I will be able to make payments. Not so. I asked the representative about the Reduced Payment Forbearance for as little as {$5.00} mentioned in the letter, and he said I did n't need to do that because I could be put on forbearance until my application for for REPAYE was received and processed. He also said I would n't have to make a payment under the standard payment plan - I explained that I just do n't have that kind of money. He said that my monthly payment under the REPAYE plan would be approx. $ XXXX month. I said that would take away from necessities such as my required life medicines, and he said that is the best FedLoan can do. I reluctantly agreed thinking that I would receive a repayment plan for this amount after my REPAYE application was processed which did not happen. On XXXX / XXXX / XXXX I received an electronic letter from FedLoan stating the results of my forbearance request ( copy attache d ). I mailed my REPAYE application to FedLoan XXXX / XXXX / XXXX . I received an email on XXXX / XXXX / XXXX that my application had been received ( screenshot attached ). On XXXX XXXX , XXXX I received another email stating that my request was on hold ( s creenshot attached ). On XXXX / XXXX / XXXX I received XXXX letters electronically from FedLoan. The first letter states that they processed a forbearance on my loans and that in order to change repayment plans, I have to make a payment of {$1000.00} under the standard payment pl an ( co py attached ). The second letter is a " Repayment Plan Change Requires Payment '' and states that I must make a payment under the standard repayment plan ( c opy attached ). I have repea tedly stated to FedLoan and to the representative I spoke to on XXXX / XXXX / XXXX that I do not have the money to make e ven one payment under the standard plan. Finances are extremely tight, and my hours got cut so I 'm going to be making even less. FedLoan 's r epresentative apparently lied to me, and I 'm getting looped around and around in a circle. This company is making it impossible for me to make monthly payments which I want to be able to do. All I want is to be put on a repayment plan that I can afford so I can make monthly payments! I ca n't even get the Reduced Payment Forbearance mentioned in their response - why? This has been going on since XXXX XXXX , and it 's aggravating a serious health condition I have. I 'm getting to the point of looking into suing them for medical costs, and the aggravation this is causing me. I am a person who pays my bills, and I 've never been treated so poorly. I 've done everything possible to get on an affordable repayment plan an d FedLoan is uncooperative and wo n't work with me. Please, please help!
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04/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I've been making loan payments under the PSLF program consecutively, since XX/XX/XXXX working for a state government agency. In XX/XX/XXXX, I changed jobs to a county job and received an increase in pay. In XX/XX/XXXX when I applied for recertification, my application was " denied '' due to my increase in salary. I expected to have a change in my monthly payments, but was stressed upon seeing this notice that I was " denied. '' I contacted XXXX immediately and a customer service rep switched me to a plan with the lowest monthly payment. Unbeknownst to me, the " plan '' she switched me too did NOT qualify as a plan to make repayments under for PSLF. I learned of this by an email notice one month later. I contacted XXXX again, and again was told I was on the wrong plan. I once again tried to submit paperwork to get under the correct plan. In XX/XX/XXXX I received another notice my application has been " denied. '' I called XXXX again and was now told to apply for REPAYE. I was told that a payment in XX/XX/XXXXwill NOT count towards the 120 monthly payments because paperwork will not be processed in time, but the monthly payment will be very low. I paid {$880.00} for XX/XX/XXXX, and then {$440.00} in XX/XX/XXXX. I received another notice in XX/XX/XXXX that I am still not on a plan that qualifies for PSLF. I contacted XXXX AGAIN and spoke with someone who convinced me he was knowledgeable, and assured me I was on the right track. I am on REPAYE and my monthly payments will be {$800.00} beginning in XX/XX/XXXX. I asked him if he could send me an email to memorialize our conversation, but he said he could not do so. I paid {$880.00} over the phone to him for my XX/XX/XXXX payment, and he told me that all payments, including XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXXwould count towards the 120 payments. Today I received a notice for automatic withdrawal, and the amount was only {$450.00}. I called XXXX and spoke with a very rude person by the name of XXXX who not only hung up on me, but was supposedly a supervisor. She refused to explain how this mess happened, and would not acknowledge they XXXX XXXX up. I relied upon their advice and information when choosing a plan to pay under. I asked the right questions to assure myself that I was paying under a plan that would qualify for PSLF. Not only was I given incorrect information, but now I have months of payments that do not count towards my 120 payments for PSLF. I relied on XXXX customer service reps to my detriment. I have no idea what is going on, what payments count towards the 120, and why certain payments don't count. I don't understand why it takes three to four months to process paperwork, and as the consumer, I am penalized for their lack of diligence. I have been told completely different information from each customer service rep I've spoken to and have now lost all trust and confidence that XXXX is properly servicing my loans so that I qualify for forgiveness in 3 years. I am at the end of my rope and ready to hire an attorney to file yet another lawsuit against XXXX. Please help!!
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08/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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Below is a transcript of my most recent and what is now 4th complaint to XXXX XXXX. These complaints are met with abandonment and rhetoric meant to keep me in a never ending loop of never reaching a solution.
Dispute Details : Beginning in XX/XX/2016 I began a series of outreach attempts to XXXX via email and phone call. At the time, I had relocated and so did not receive a paper version of my bill. This was of course around the time that my loans exited forbearance and entered repayment. Despite this, I attempted to login into the account via the website to submit payments. I was locked out due to failed login attempts ( I forgot my password ). This is when I began to reach out to XXXX per the reset password service instructions. My emails went responded to and my phone call often ended before I could speak with a representative due to 1 hour+ wait times. I eventually did connect with someone and had my account reset. At that time, I brought the account current due to retro dated forbearance granted by XXXX. Ever since, my account has been in good standing. I was assured, ON TWO OCCASIONS, that due to the nature of XXXX not responding that these late payments would cease to be reported to the consumer agencies. That unfortunately has not become the case.
I have spoken with 5-6 representatives over the past year regarding the situation. I have been told to submit credit disputes such as this one ( this being the 3rd ). I have been told that theres nothing anyone can do and that I dont meet the requirements of a customer service escalation. I have been ignored and put into the same loops of action over and over without any substance of a conclusion coming to fruition. To put it candidly, I have been told that I am a liar and that even though I tried to pay when the account was due but was unable to do so because no one from the company would respond to me during that time.
Today I spoke with one XXXX ID # XXXX. His outtake on the situation and his demeanor is representative of that of the experience with XXXX over this past year and a half. When I asked what I was supposed to do in order to get the issue resolved since I feel XXXX was negligent in allowing me opportunity to pay and that your own representatives had instructed and assured me that the payment statuses would be updated, XXXX had the pleasure of telling me and I quote It doesnt matter what anyone said. We are not going to change our position. Any subsequent dispute you submit will be deemed repetitive and frivolous. You do not meet the requirement for escalation. That is capitalism. We can do what we want.
Up until today, I thought surely this company cant be mindlessly doing whatever they want and whole heartedly discrediting and ignoring customer complaints. XXXX and most of the rest of the XXXX team have proven the exact opposite of those thoughts to be true and rampant throughout the company.
These late payments and XXXX negligence has put immeasurable strain and damage to my credit worthiness. Thus, it has caused untold amounts of direct monetary implication.
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04/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, the Federal student loan flexibilities for the COVID-19 emergency have been extended through XX/XX/XXXX.
On XX/XX/XXXX, FedLoan Servicing recalculated my monthly payment for my Income-Based Repayment ( IBR ) plan. " We used your income documentation and family size to determine your monthly payment of {$190.00} which is first due on XX/XX/XXXX. * '' My new monthly payment amount is " effective for all payments due between XX/XX/XXXX and XX/XX/XXXX. '' Since I am currently on a deferment or forbearance, I am " not due to make my first IDR payment on XX/XX/XXXX '' ( the account letter is on file at FedLoan Servicing, PHEAA ).
On XX/XX/XXXX, FedLoan Servicing RECEIVED my ( YOUR ) PSLF FORM, and notified me with a letter about the receipt ( my account letter is at the FedLoan Servicing, PHEAA ).
On XX/XX/XXXX, AFTER FedLoan approved my IDR Plan, and AFTER FEDLOAN RECEIVED MY LIMITED PSLF FORM/APPLICATION, FEDLOAN SERVICING reviewed my Income-Driven Repayment ( IDR ) plan form and could not process ( DENIED ) MY request for the following reasons : " MISSING INFORMATION - SUPPORTING DOCUMENTATION NEEDED : To continue processing your request, please provide a copy of your most recently filed federal income tax return or tax transcript and the enclosed page within the next couple of days. '' In all previous ( Nine ) years, FedLoan was accepting my paystubs as valid documents for re-certification, and just now, this year, FedLoan denied my most recent paystubs, where my yearly and monthly salary is printed.
I allege that FedLoan purposely rejected my IDR application in order to disqualify me from the Limited PSLF Program, after I consolidated my student loans on XX/XX/XXXX, for which I have already had XXXX certified payments toward the PSLF Program, certified by FedLoan Servicing. This has happened on the same XX/XX/XXXX,, when " on XX/XX/XXXX, the U.S. Department of Education ( ED ) extended the student loan payment pause through XXXX XXXX, XXXX. '' This is an unlawful violation of the New Regulations toward the Limited PSLF Program. I sent an email/A COMPLAINT to the Press Office XXXX XXXX XXXX ) XXXX, U.S. Department of Education .
More importantly, FED LOAN SERVICING DENIED MY APPLICATION AFTER " the Federal student loan flexibilities for the COVID-19 emergency have been extended through XX/XX/XXXX '' I insist an immediate reinstatement of my IDR ELIGIBILITY per my first original approval by the FedLoan Servicing on XX/XX/XXXX. My IDR plan, or Income Based Repayment Plan eligibility must be stated in a FedLoan Servicing written letter, and mailed to my home address.
" The U.S. Secretary of Education XXXX XXXX stated, Today ( XX/XX/XXXX ), the Department of Education will begin to remedy years of administrative failures that effectively denied the promise of loan forgiveness to certain borrowers enrolled in IDR plans. These actions once again demonstrate the XXXX administrations commitment to delivering meaningful debt relief and ensuring federal student loan programs are administered fairly and effectively.
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08/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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I was in forbearance on my student loans while I was unemployed ( spousal circumstances had me relocating from XXXX to XXXX in XXXX XXXX ). I chose forbearance for 1 year, knowing that it would take me a little while to find a job in XXXX and get settled enough to resume payments. Forbearance went into effect in XXXX XXXX. In XXXX XXXX, I called up Fed Loan Servicing ( a.k.a., Pennsylvania Higher Education Assistance Agency ) and told them I wanted to resume payment and asked what my repayment options were. They outlined the plans, we chose a reduced payment plan for the larger of the loan " clusters ''. I was told that in order to process my application for the reduced payment plan, they would need to take my loans out of forbearance and put them in the standard repayment plan - but that I would not owe the amount due under the standard repayment plan ; that I should ignore the bill when it came due saying that I owed the amount under the standard repayment plan ; that in XXXX, my new payment plan would be in effect and that amount due under the standard repayment plan would not be relevant, would " disappear '' - that I would see the total due for all my loans that I agreed to under the reduced repayment plan in its place. It is now XXXX and XXXX payment periods have gone by since they told me this. I have had to call them 6 times to sort out what the amount I owe toward my loans is under the reduced payment plan and to what particular loans I need to pay what amount. Also note that in all this time, I have never received documentation of what I 'm being told - despite that it involved payment amounts. And all the while, XXXX of my loans still shows that I owe ( and am now delinquent on ) the full amount under the standard repayment plan. I was assured every time I called that " by next billing cycle, your reduced payment plan will be in effect '', that I should continue to ignore the delinquent notices and the amount shown that I owe under the standard repayment plan. I have just called them for the sixth time to sort this out. Tonight they tell me I need to go into forbearance again for one month and that " next billing cycle, your bill will depict the reduced payment plan amount ''. The amount that I 'm past due will go back into the pool of what I owe totally - and I know that because I 'm in forbearance for even one month, the interest I will owe on my loan will be higher than it would have been had I been actually, legitimately, on the reduced payment plan -- which they assured me I would be by XXXX when my payment came due. I am beyond fed up. Fed Loan Processing has screwed this up so much that now my payoff amount at the end of my loans will be higher than it should have been. And I still have no way of knowing that come XXXX, when my bill is due again, this will be any more sorted out than it is now. They ca n't or wo n't provide documentation of what 's discussed on the phone ; they will only send me a notice of the forbearance I verbally agree to. I 'm not even sure what I can do if, in XXXX, this is still the case.
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10/17/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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CFPB Agents : AES/PHEAA will attempt to close this complaint and mark it as a duplicate. Should they do that, please know they are maliciously doing this because they do not want to provide legitimate answers to the complaint.
AES/PHEAA continues to send duplicate correspondence for loans that are past due in what is my belief an attempt to harass me. I have received 2 pieces of correspondence that outline the loans that are past due during the week of XX/XX/2022. AES/PHEAA should not be sending the same correspondence multiple times. This is seen as an act of provocation/harassment ( as has been repeated multiple times in this forum and over the phone to AES/PHEAA ) XXXX AES/PHEAA has been warned several times in the past. As of this time, letters are being sent to Counsel with the dates received. The promissory note for ALL LOANS does not contain information that permits AES/PHEAA to insistently harass borrowers by sending multiple pieces of correspondence in the span of days to a week that outlines the same information, in this case, loans being past due. AES/PHEAA will try and explain that I should make the payments on time in order for the letters to stop. Unfortunately, that does not resolve the actual issue and AES/PHEAA is evading this issue by harassing me with all of these multiple pieces of correspondence. AES/PHEAA should not be sending the same correspondence over and over. It is my belief that they are doing this to annoy me ( and/or other borrowers ) instead of simply sending correspondence once. These loans are all consolidated at this point, so sending the same piece of correspondence within days to a week is completely unnecessary and will be seen as a violation going forward. Each incident where this happens will be counted. If AES/PHEAA continues down this road, I may reach out to the original issuer with counsel to potentially pull a specific loan or loans out of the service citing disturbing behavior on the part of your Agency. Again, the promissory note permits the alerting of loans past due ONE TIME. This does not authorize your agency to constantly harass borrowers with an identical copy multiple times. A potential restraining order against some agents who do not behave professionally is also a possibility. This is warranted due to a previous complaint where I outlined disturbing details from an Agent and AES/PHEAA claimed they couldn't " substantiate '' any of this misbehavior, which is honestly up for interpretation.
In addition, I have reached out to Senator Warren and provided her with the experiences I have been subjected to by your Agency and some of your agents. I look forward to hearing from her and the avenues she has in mind to protect borrowers from the consistent fraud and misbehavior that continues to occur within your Agency.
AES/PHEAA : I would advise not closing this complaint without providing a response.
If a PHEAA agent is responding to this complaint, it is advised you pass the complaint over to a Supervisor/Litigator for further review prior to responding in a premature manner.
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10/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My federal student loans have been mishandled by my loan servicer, Fedloan Servicing, resulting in an inappropriate interest capitalization of {$50000.00} applied to my principal balance in XXXX XXXX. I request that this sum be removed from my principal balance. As a result of this error approximately {$10000.00} excess interest has accrued on my account as of XXXX XXXX, XXXX.
Background : I am enrolled in an Income Driven Repayment ( IDR ) program facilitated through the Department of Education in conjunction with my loan servicer, Fedloan Servicing. Under the umbrella of IDR, I am enrolled in the specific loan repayment program known as Income Based Repayment ( IBR ). Income Based Repayment allows me to make reduced payments, relative to the standard 10-year loan repayment, based on my income. An additional benefit of IBR relates to the method in which interest accrues upon my loan balance. If my payments are on time and I remain enrolled in IBR by accurately completing an annual application, then interest remains in a separate balance and does not capitalize directly upon my principal balance. In other words, my principal loan balance will remain static even if my loan payments are not large enough to pay down the principal balance. Instead, the balance of my accrued interest will increase.
In XXXX of XXXX I applied for my annual IBR renewal and submitted the requisite documentation of my income which included an earnings record from a non-profit employer. This documentation of income was rejected by Fedloan Servicing because " gross income could not be calculated '' and I was issued a rejection letter. I contacted Fedloan Servicing to inquire why this error occurred. Representatives cited the lack of a payment frequency ( i.e weekly, bi-weekly, monthly, etc. ) on my earnings record. As a result of rejection, I was billed at a level consistent with a standard-10-year-repayment plan ( ~ $ XXXX ) and my interest ( ~ $ XXXX ) capitalized upon my principal loan balance When I was notified of my rejection, I informed Fedloan Servicing that the payment frequency was, in fact, documented on the earnings record. Fedloan Servicing subsequently admitted fault and processed a refund from the Dept. of Treasury in the amount of {$3000.00} on XXXX XXXX, XXXX for the erroneous standard-10-year-loan-repayment. This documentation is verified by internal records at Fedloan Servicing.
Fed loan servicing also verified culpability by processing an 'administrative forbearance ' which is supposed to prevent interest capitalization. This forbearance was also not processed correctly and the interest capitalization was not corrected.
Overall, I find Fedloan Servicing 's handling of my loans to be egregiously inept and even predatory in nature. I look forward to hearing back from your office regarding your opinion on this case. Please let me know if you need any additional information. Thank you in advance for your help.
I have supporting documentation ( letters from FLS, bank statements, phone call documentation ) that corroborates my claim.
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06/02/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have 17 open accounts with Fedloan Serving that were placed in forbearance as part of the Cares Act back in XX/XX/2020. Over the course of the past two months my credit scores have plummeted ( in excess of 50 points ) as the information reported to the credit bureaus has been inaccurate - resulting in me no longer qualifying for a mortgage I was pursuing. I have made numerous calls to Fedloan in an attempt to get this corrected. During one call I was advised it was a credit bureau issue and to file disputes with all three agencies, which I did and they're still under investigation. During another call I wasn't getting any resolution through the Fedloan agent and requested a supervisor. The supervisor advised me of an option to submit a credit dispute directly through Fedloan, which has to be done through the mail. During the most recent call with Fedloan, the agent began laughing as I was asking a question relative to the latest information being reported by Fedloan to the credit bureaus. Below, is a breakdown of the discrepancies from each credit report obtained from XXXX, XXXX, and XXXX ( PDF also included showing examples ) : XX/XX/20 XXXX - Account Status - Closed, Payment Status - Pays Account As Agreed, Comments - Payment Deferred, Payment History - No XX/XX/XXXX Payment History Reported XXXX - Account Status - Open, Payment Status -Pays As Agreed, Payment History - No Payment History Reported for XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current, Was 180 Days Past Due, Comments - Payment Deferred & Account in Forbearance, Payment History - XX/XX/XXXX Payment History Reported XX/XX/20 XXXX - Account Status - Closed, Payment Status - Pays Account as Agreed, Comment - Payment Deferred, Payment History - No XX/XX/XXXX Payment History XXXX - Account Status - Closed, Payment Status -Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XX/XX/XXXX XXXX - Account Status - Closed, Payment Status - Current, Was 180 Days Past Due, Comment - Payment Deferred, Payment History - XX/XX/XXXX Payment History Reported XX/XX/20 XXXX - Account Status - Closed, Payment History - Pays Account As Agreed, Comment - Payment Deferred, Payment History - No XX/XX/XXXX/ XX/XX/XXXX Payment History Reported XXXX - Account Statue - Closed, Payment Status - Paid As Agreed, Comment - Payment Deferred, Payment History - No Payment History Reported for XX/XX/XXXX, XX/XX/XXXX or XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XX/XX/XXXX and XX/XX/XXXX Payment History Reported XX/XX/20 XXXX - Account Status - Open, Payment Status - Pays As Agreed, Payment History - XX/XX/XXXX Payment History Reported, No Payment History For XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Pays As Agreed, Payment History - XX/XX/XXXX Payment History Reported, No Payment History For XX/XX/XXXX XXXX - Account Status - Open, Payment Status - Current- Was 180 Days Past Due, Payment History - XX/XX/XXXX and XX/XX/XXXX Payment History Reported
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05/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
In XX/XX/XXXX my loans were disbursed for the PSLF, which requires me to have automatic withdrawals for the rate I qualified for. My goal was to keep regular monthly payments going so that this loan wouldn't be dragged on longer than 10 years ( 120 qualifying payments ). This goal however has been met with adversity beyond what any hard working citizen should have to go through. Payments started being withdrawn on XX/XX/XXXX by the XXXX XXXX XXXX, already setting me two months behind since my loans were disbursed in XX/XX/XXXX. No explanation as to why. For some reason, my automatic payments stopped after XX/XX/XXXX from my bank, which was the last payment made to the XXXX XXXX XXXX and my loan servicing company was changed to XXXX XXXX. In XX/XX/XXXX my monthly payment didn't count as well. From XX/XX/XXXX - XX/XX/XXXX my monthly payments counted ( according to XXXX XXXX ), but those ACH transactions were never sent from my checkings account where the previous automatic ACH transaction were being withdrawn from. In XX/XX/XXXX, XXXX XXXX placed me in a forbearance without any explanation why. On XX/XX/XXXX, the first ACH withdrawal from XXXX XXXX appears. The XXXX program I qualified for, paid XXXX and without my consent, they place my loans in a paid ahead status from XX/XX/XXXX to XX/XX/XXXX, which does not qualify monthly payments towards the 120 total payments of the PSLF program. This pushed my loan even further from being forgiven. In XX/XX/XXXX they confused my loan with my XXXX XXXX obligation and converted my XXXX XXXX into loans, despite the fact that I met all requirements for the XXXX XXXX. I spent weeks trying to send them documents proving my XXXX XXXX obligations was met. Finally they converted my XXXX XXXX back into a XXXX, however, they made a mistake and put my PSLF in forbearance instead of my XXXX XXXX while they investigated the situation. Pushing me further back from my goal. Later on, I'm placed on forbearance again in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX due to documentation in which, according to them, will not be received in time that will verify my income for the income based repayment option the PSLF program requires. They blame me for not sending the documents in time when each time I have submitted the paperwork, the paperwork that was submitted was not filled out correctly to optimize the lowest monthly payment I am able to afford due to bad consultations over the phone and poor customer service from people that worked there getting back to my concerns. Their lack of communication and lengthy clerical processes to address any issues put me in a corner with only two options : to pay the regular monthly payment close to approximately {$900.00}, which I can't afford, or place my account on forbearance. The total delay to my PSLF program, due to clerical issues and the mishandling of my loans, has totaled 21 months. That's almost two more extra years that I will have this financial burden after I have done everything on my end to keep my monthly payments on track.
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10/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I originally received several student loans when I attended college/university over 10 years ago. The loans were eventually consolidated over to Fedloan Servicing and placed in Forbearance, due to my inability to repay the loans because I was unemployed for years. As of XX/XX/XXXX, I was not required to make any payments due to the forbearance. Unbeknown to me, on XX/XX/XXXX my loans were taken out of forbearance and repayment was to begin, however I was NEVER notified by Fedloan. I did not receive any repayment notices via USPS mail/email nor phone call. I was unaware that any payments were due or that the forbearance was over because Fedloan failed to properly notify me. My address/email and phone number are correct on my credit file and I should have been properly notified that a payment was due so that I could remedy the situation. Fedloan began reporting late payments to all credit bureaus in XX/XX/XXXX and continued to due so through XX/XX/XXXX. Because the loan is divided into ( 7 ) individual loans, I have over 40 erroneous late payments now displayed on my credit report. I only discovered that the forbearance was terminated after I pulled my credit report in XXXX of XXXX and saw these late payments. I immediately called Fedloan and spoke to customer service about the issue. I explained to the representative that I was unaware that my forbearance was over and that I never received any notices from them for 6 months. I told them they had a duty to notify me and that due to financial hardship I still would not be able to make any payments. So they told me to apply for the {$0.00} payment Income Driven Repayment plan. After applying for the income driven repayment plan, it was determined by Fedloan that I qualify for $ XXXX monthly payments. Which is fine, however I have written Fedloan several letters and placed several phone calls to Fedloan demanding that they delete the late payments, as they failed to notify me of the forbearance ending. As a service provider, they have the duty to properly notify the consumer of payments due, and the intent to report alleged " late payments '' to the bureaus. Furthermore, the alleged " late payments '' were not indeed " late '' because I have not been employed for over 2 years and I qualified for {$0.00} repayment as of XX/XX/XXXX ( the end of my forbearance ). Had Fedloan properly notified me back on XX/XX/XXXX, I could have applied for the Income Driven Repayment plan back then, I would have been approved for $ XXXX monthly payments because obviously my financial status has not changed in almost 3 years, and I would have never endured the hardship of having these late payments affect my credit. The erroneous late payments being reported by Fedloan are causing extreme hardship and is affecting my ability to obtain lines of credit. I am a mother, and currently unemployed and these late payments that have illegally been reported to the credit bureaus need to be removed due to Fedloan 's negligence to properly notify me that my forbearance was over and payments were due.
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04/29/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XX/XX/XXXX, I applied for a mortgage and used my XX/XX/XXXX IBR statement from FedLoan Servicing ( FLS ). As an XXXX XXXX I find it advantageous to purchase a home rather than rent XXXX rental - {$1400.00} with rental companies continuously tacking on extra fees ; mortgage - $ 975 monthly payment ). Unfortunately, I did not find a replacement house to purchase until XX/XX/XXXX. I had used my IBR statement from FLS dated XX/XX/XXXX ( see attached ) that documented my monthly payments as {$0.00} and was preapproved for a mortgage ; however, the loan goes into underwriter and was delayed because two of the loans on the IBR statement showed a N/A in the monthly payment terms column, so the underwriter could not go forward until I get an updated letter XXXX note I have been on IBR since XXXX and have a XXXX credit score ). I contacted FLS immediately on XX/XX/XXXX and encountered a phone tech who was obviously hung over and rude who hung up on me. I called back and received a pleasant phone tech who I relayed that I needed an updated IBR letter because the one I had is dated XX/XX/XXXX and the two loans with N/A should be showing {$0.00} as the others.
In the meantime the mortgage loan consultant is emailing me that if I do not show the two loans as {$0.00} even though the XXXX XXXX clearly states I am on IBR that he would have to use the 1 % formula of the balance of the two loans that are in forbearance due to COVID-19 that will increase the XXXX. I will most definitely lose the house due to this action. I kept calling FLS for a status and even did a chat with customer service and was assured that the request was being processed. On Wednesday, XX/XX/XXXX, I received an email from FLS that stated Summary and could not believe what I had just received ( see attached ). All needed to be done was to update the two loans in the XX/XX/XXXX letter. This summary did not resemble the XX/XX/XXXX letter because everything was wiped out -- every single loan on the document and the terms showed N/A with a lot of gobbledygook below about the loan terms. I was horrified and called FLS again and they advised me that the Summary would be corrected. I stated to the tech that the Mortgage Letter in the FLS Dashboard document all the loans as {$0.00}, but does not mention anything about IBR, etc., so the mortgage companies render it useless. The IBR certification letter is the only acceptable documentation.
I was told that I did not need to complete another recertification due to COVID-19 because the deadline had been extended, but I submitted a recertification on XX/XX/XXXX thinking this was the problem. However, I received an email this XXXX XX/XX/XXXX that the request was incomplete because I did not submit income documentation -- not true. I immediately scanned both the application and supporting documents together and resubmitted.
A consumer/student should not have to go through this trauma from FLS ' incompetence or vindictiveness -- not sure which one. The rules are so conflicting and goes against the struggling student.
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10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have two student loans in repayment with AES. One is subsidized, the other is unsubsidized. I have been paying on these two loans through AES for about XXXX years. For the first XXXX years or so, they would apply my monthly payment to both loans. One loan amount is larger than the other. The larger loan had a corresponding larger amount of my payment applied to it.
However, around the beginning of this year, XXXX, I noticed that they stopped applying my payments to both loans. AES started to only apply my payment to one loan, thus letting the interest just build and build on the other loan. This would mean that I would never finish paying of my loans, as one just continued to grow rather than getting paid down.
On their website, they do provide a page in which it states that I can choose which loan to make a payment towards, or how to apply my payment to my different loans. However, They group my two loans together, so I can only make a payment on both of them at the same time. But, again, they stopped applying my payment to both loans. They only apply it to one, and let interest build on the other. Thus making me pay much more in the long run and increasing the total amount of money they will receive from me in the long run.
I have called them once and emailed them through their website 3 times about this. They have gone back and changed how my payments were applied. However, they continue to not apply my payments towards one of the two loans. In my emails I have asked them to apply my payments to both loans. I have asked them to go back to applying my payments the way they used to. I have told them that I am not able to choose how much of each payment go to which loan because they have the two loans lumped into one payment. I have pointed out to them that they are ripping me off and that they are unethically changing the way the apply my payments in order to make more money for themselves in the long run. They have corrected the previous payments after I contact them each time. But they are seemingly refusing to go back to applying my payments they way they used to. And they are seemingly refusing to go back to applying the payments I have repeatedly requested them to.
So, if I don't pay attention each month and message them, I will just rack up interest upon interest on one of my loans and end up paying them a lot more money than if they would apply my payments to both loans as I have requested them to do and as they used to do.
For instance, I made a payment on XX/XX/XXXX. I'm not 100 % sure on the amount, but I believe it was a {$650.00} payment. For this {$650.00} payment, they applied it all to only one of my two loans, despite both loans being selected to pay towards. This now leaves the loan that they did not apply any portion of my payment to with about {$190.00} in interest, on top of the principal. They are doing this on purpose so that this amount continues to increase and I never pay that loan down.
Can you help me so that this unethical company can't keep trying to steal money from me?
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07/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am utilizing fedloan servicing for Public Service Loan Forgiveness. I have direct federal loans. I attended XXXX XXXX College ( XXXX, RI ) and XXXX University and took out both federal and state loans. After graduating from XXXX in XX/XX/XXXX I began the usual deferment and consolidated my loans to federal loans in order to take advantage of the Federal Service Loan Forgiveness Program. From what I remember my loans were originally controlled by XXXX, from there they were transferred to XXXX, and then finally in early XXXX to Fedloan Servicing.
My entire experience with all 3 companies has been horrible. I have many complaints, however, I will focus on the two most pressing and damaging to my ability to have my loans forgiven in a fair and timely manner, as is my right under this program.
1st complaint : All 3 companies have created issues that had to result in deferment of my loans when processing my income based repayment plant ( IBR ) and when my loans were transferred between companies. To no fault of my own ( delayed processing, errors in processing - ie. using my wife 's income even though I file separately ) I have had to defer my loans for weeks or months at a time. This resulted in increased loan balances due to accrued interest and an inability for me to work towards my 120 payments. Since working with Fedloan Servicing, every single year I have had to have a deferment of a month or so in order for them to properly process my annual IBR application. I have tried everything imaginable to make sure it is processed correctly the first time, however their level of incompetence is incredible.
2nd complaint : Qualifying payments. I began working for XXXX XXXX in XX/XX/XXXX ( XXXX XXXX XXXX XXXX XXXX - XXXX XXXX ). I resigned from XXXX and joined the XXXX XXXX XXXX in XXXX of XXXX. I submitted my proof of employment to Fedloan servicing for my time spent working for XXXX XXXX. I worked for XXXX for 3 years. However, Fedloan Servicing claimed that I only made 14 qualifying payments during that time. This is utterly untrue. It is possible that due to the deferments, mentioned in complaint 1, that I did not have a full 36 payments, but I certainly had many more than 14. I contacted Fedloan Servicing about this issue numerous times ( starting in XX/XX/XXXX/XX/XX/XXXX when I first received the letter explaining that I only had 14 qualifying payments ) but I never received any explanation. At first they stated that they had no loan history from me from XXXX ( allegedly XXXX did not make them aware of my time with XXXX when they transferred my loans ). Fedloan Servicing stated that they would look into this but never got back to me. I have inquired about the investigation and they have stated that it is ongoing. It has been years at this point and I have still not been able to get to the bottom of this.
I am hoping that with your help these problems can be rectified. As I am sure you are aware, Fedloan Servicing has been in the national news lately regarding matters listed above.
Thank You, XXXX XXXX
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02/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I submitted my Income-Based Repayment plan application on XX/XX/XXXX ( my deadline was XX/XX/XXXX ). On XX/XX/XXXX I received an email that my application couldn't be processed and that I would receive a letter detailing why. I was told I was in a pending status. On XX/XX/XXXX I received a vague letter in my XXXX XXXX inbox that either my current income couldn't be determined or the income documentation was more than 90 days old and that I should submit new documentation " within the next couple of days. '' Nowhere was it mentioned that my interest could capitalize. I realized that the documentation I had submitted was from XX/XX/XXXX ( so 10 days off from my submission date ) and submitted a new pay stub on XX/XX/XXXX ( in the " next couple of days '' as requested by XXXX ). I then randomly logged in to my account on XX/XX/XXXX and noticed that my interest had been capitalized on XX/XX/XXXX! I also noticed on XX/XX/XXXX that there was a letter in my inbox ( which I had NOT been notified of by email and would not have seen otherwise ) stating that " Since we did not receive your complete annual documentation, your new payment amount is not based on your income, '' even though I had submitted the correct documentation on XX/XX/XXXX. I called XXXX on XX/XX/XXXX ( since XX/XX/XXXX was a weekend ) and a request was placed to look into this. I called again on XX/XX/XXXX to check on status and was told that it may take 7-10 business days. They were able to finally process by IDR Request at that time. I called again on XX/XX/XXXX to check on the status and was told they were very busy and it may take up to 20 business days. I called again on XX/XX/XXXX and was told that the review of my case was completed on XX/XX/XXXX and they had denied my appeal to " de-capitalize '' my interest because I missed the deadline. Throughout the whole process I talked to multiple XXXX reps. Each person had a different answer for me. Some employees told me that interest can never be " de-capitalized, '' while others said that was not true. Several employees told me that it doesn't matter that the interested was capitalized since I was in PSLF and it wouldn't matter in the end ( I don't plan to use it ). While my initial income verification form was off by 10 days, this would have been easily fixable if XXXX would have processed my application in a timely manner ( before the XXXX deadline ). I submitted my new paperwork in a timely manner. I also find it egregious that the letter telling me my interest was capitalized stated that I hadn't completed my paperwork ( even though I had ) and it was NOT sent to my email inbox until XX/XX/XXXX. Additionally, besides employees giving me completely different information literally every time I call XXXX, they never provide any written confirmation of our conversations or a case number, so they rely on their completely inaccurate internal information ( i.e. gentleman on XX/XX/XXXX saying my review has closed on XXXX, when the person I spoke to on XX/XX/XXXX told me case was still open for review ).
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01/10/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On Friday, XX/XX/XXXX I received an email from PHEAA/FedLoan Servicing admitting to legal liability for failure to adhere to my Standing Instructions for my Federal Student Loans, during the period of service between XX/XX/XXXX and XX/XX/XXXX. Furthermore, in the final paragraph of the XX/XX/XXXX communication, PHEAA explicitly opened the door to further liability regarding additional issues with my account which may have been unrelated to standing instructions. Following my submission of supporting documentation, I have received a single check in the amount of XXXX to cover the failures in relation to my Standing Instructions. However, I had since documented numerous other forms of financial harm unrelated to Standing Instructions the XXXX} payment was clearly incomplete and inadequate compensation for the harm I have suffered. As a notable example, in XX/XX/XXXX, my loans were re-assigned to XXXX without my consent, following PHEAA 's unilateral decision to exit the federal student loan servicing segment. Following this unplanned transition, my federal student loan balances disappeared altogether from my consumer credit reports, and were only re-applied in the end-of-year context for XXXX. In the meantime, I was attempting to purchase my first home for my household, and was challenged to obtain full and accurate documentation to substantiate my loan balance and prove that I was a borrower in good standing in order to complete the mortgage approval process. Despite my repeated attempts to pursue further monetary compensation from PHEAA, I have been consistently stonewalled. On Friday, XX/XX/XXXX, PHEAA again sent me an email asking me to provide documentation that I had already submitted two months ago. I finally received a third notice earlier today stating that my case had been closed and if I had an issue with the closure to contact PHEAA customer service. I wasted nearly an hour today on the phone with PHEAA team member XXXX ( employee ID # XXXX ) who continued to insist that she could do nothing for me and that I had to contact XXXX, or otherwise the Department of Education to confirm the correct contact information for my current servicer/borrower relationship. XXXX 's malicious insistence that I could only pursue recourse from non-PHEAA representatives was further confirmed when I was told that XXXX 's supervisor from XXXX was present but categorically refused to speak to me since I was not an active PHEAA student loan customer. Since this entire framework to provide contact outreach and fair compensation persons for federal student loan borrowers such as myself explicitly arose as a direct consequence of PHEAA 's earlier unilateral decision to exit this line of business, the attempt of PHEAA to defer providing reasonable compensation can not be logically disputed and the firm is clearly defaulting on their legal obligations per their contact with the Department of Education, which governs their service work on my behalf and the current and future legal consequences of their specific failure to perform.
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03/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Older American |
Fedloan Servicing reported my consolidation loan funded in XX/XX/XXXX as 90-days late three times to all three credit bureaus. I had lost 50 % of my income during the alleged period of late payments and had requested forbearance but Fedloan Servicing said I was still late during the forbearance periods and that there are documented " delinquency forbearance periods '' on my Studentaid.gov U.S. Dept of Education account " per their system. '' I requested an official U.S. Dept of Education Transcript to verify the forbearance periods requested and loan specifics. It does not show 90-days late " three times ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ).
The representative that I spoke to this morning ( XX/XX/XXXX ), REFUSED to provide proof of the alleged delinquent periods stating that " THIS IS WHAT SHOWS IN OUR SYSTEM AS ENTERED BY A REPRESENTATIVE YOU SPOKE WITH. WE DON'T HAVE TO PROVIDE ANY PROOF OF THIS DATA TO YOU, YOU SHOULD BE PROVIDING PROOF TO US THAT YOU DID PAY! '' Then, the Fedloan Servicing Representative hung up on me! I have never spoken to anyone from Fedloan Servicing who treated me in this way. She also literally told me, " JUST BECAUSE YOU REQUESTED A " DELINQUENCY FORBEARANCE '' AFTER THE FACE AND AFTER LOOKING AT YOUR CREDIT REPORT ... '' I am beyond angry. I can't describe the whole conversation thoroughly but professionally her refusal to supply the documentation I needed to show that I was in fact late when I had requested forbearance and that regardless of forbearance I was still going to be reported LATE to the Credit Bureaus? I have never heard of this. All I wanted was proof of the XXXX alleged XXXX late periods after filing for consolidation in the midst of financial hardship in XXXX of XXXX and after making forbearance. I also even filed for bankruptcy in XXXX of XXXX so I'm only asking for proof that I agreed " verbally or in writing to repay a loan that I did not have the financial ability to repay between XXXX and XXXX. '' How can they be allowed to refuse to send me this alleged " information in their system '' that is not anywhere else? How can they just report my account delinquent to the credit bureaus when I reached out for forbearance and financial hardship help ahead of time? Please help me. I've been trying to straighten this alleged delinquency out with the credit bureaus for two years now. And, to know that Fedloan Servicing states they don't have to send me proof of the alleged delinquency that is captured in their system seems illegal because they're making a claim that I have no records of nor is their alleged data/proof captured in the Dept of Education 's System or on the Transcript I requested and received a copy of. Thank you for your help. I was going through a lot of financial hardship between XXXX and XXXX. All I'm asking for is proof of this delinquency so I can investigate further, request Fedloan Servicing further investigate " thoroughly '' and ultimately/hopefully resolve this dispute with the credit bureaus once and for all. Thank you again, XXXX XXXX XXXX
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09/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loans were consolidated in XX/XX/XXXX for the express purpose of getting on an income-based repayment ( IBR ) plan. I paid directly to the US Department of Education until my loan was transferred to XXXX in XXXX. In XXXX, my loan was transferred to XXXX, who I paid until my loan was transferred to XXXX in XX/XX/XXXX. On XX/XX/XXXX I received an acknowledgement from XXXX regarding my Employer Certification Form ( ECF ), and in doing so XXXX reported only XXXX qualifying payments from my qualifying employment begin date of XX/XX/XXXX, XXXX years earlier.
I called XXXX and spoke to a customer service representative named XXXX and was then transferred to her supervisor named XXXX. The supervisor pulled up what records she had access to, and here is a summary of what we determined before the phone call ended : XXXX : 3 qualifying payments made in XXXX, XXXX, XXXX. The XXXX payment was outside window and so didnt qualify. She would have this payment reviewed.
XXXX : XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, XXXX had qualifying payments. No qualifying payment for XX/XX/XXXX due to administrative forbearance. No qualifying payment in XX/XX/XXXX. Supervisor reported she would have these payments reviewed as well.
During our conversation, she was not sure why these payments that appeared to be qualifying were not treated as such. She mentioned something to the effect about my being in forbearance while I paid them. If I was in forbearance, why would I make payments? This response didnt make sense. She said something like, If you submitted payments under umbrella of forbearance, they dont qualify. You can request in writing to have the umbrella of forbearance removed so they do qualify.
Satisfied that my payments from the beginning of my qualifying employment WERE indeed in their records, and that there seemed to be an easy process to rectify the situation, the phone call ended with the supervisors assurances my payments would be reviewed and I would hear the updated count on qualifying payments in about 60 days. Note that it took nearly 5 months for me to hear my original, inaccurate count from XXXX after being transferred to them.
After more than 60 days of not hearing anything about an updated count, I called XXXX again. This time I was told that my case had been referred to the Dept. of Education who apparently is responsible for reviewing my qualifying payments and to continue waiting. It is now 8 months later, and I still havent heard anything. In sum, it has been 10 months since a review was promised, and 15 months since the original error in payment count was made. In short, my payments to all providers before being transferred to XXXX are not being counted/acknowledged as contributing towards my PSLF, despite being at the same employer ( professor at state college ) the entire time. I have always been in an income-based repayment plan. I want XXXX to acknowledge my payments to XXXX, XXXX and the US Dept of Education, and to receive an accurate, updated count of my payments toward PSLF.
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04/20/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Personal information incorrect
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Web |
Servicemember |
I received a notification from my credit monitoring service on approximately XX/XX/XXXX that I received a 60 day late payment status from American Education Services. For context, this loan was established in and has always remained in a positive status with on time payments. In XXXX, XXXX a family member made a large payment that placed the loan into a paid good standing status through what Ive now learned to be XX/XX/XXXX. Between the periods of XXXX through XXXX my contact information changed and my e-mail was compromised.
Unknowing to me, my account went back into repayment status early this year. AES did not contact me at any point to inform me there was a delinquency on the account. Upon discovering the delinquency through my credit monitoring service, I contacted the company and immediately corrected the delinquency and updated all contact information. I explained my contact information changed and they unfairly reported me to the credit bureau. The representative told me I agreed to electronic delivery years ago which meant AES will never contact me by postal service mail. They had incorrect telephone numbers, email address, etc. They had my current mailing address but never sent a letter through post.
As it turns out, the agent gave me incorrect information when informing me AES would not mail me a notice because I received a letter of delinquency on XX/XX/XXXX and another on XX/XX/XXXX. This is proven by my USPS informed delivery service ( attached ). The letter was dated XX/XX/XXXX. It has been widely reported on that the U.S. postal service is underfunded and has significantly slowed. Had I received some indication there was a delinquency in a timely manner, this would have been remedied immediately as shown by my immediate response after discovering the delinquency on my credit report.
I do not believe this is a fair as I made every good faith effort to correct a communication mistake from AES. They had at least one accurate piece of contact information to reach me but failed to do so in a timely manner. Further, I do not agree with the idea that electronic delivery means a financial institution do not have make good faith attempts to reach you prior to administering punitive actions. Lastly, it should also be noted I suffered a medical emergency during the period of time my account entered repayment. Attachments demonstrate I was in recovery during XXXX.
I have begged them to consider the nearly 9 years of time between required payments coupled with the lack of communication and incorrect information provided by customer service representatives to remove the derogatory remark on my credit. It is clear that I take my credit very seriously and acted within 24 hours of receiving notice.
Please assist me with this. I am an XXXX XXXX XXXX in a high level role with the United State military and I would never operate in manner to hold clients or stakeholders accountable after a 9 year period without making every good faith effort to contact them. I hope the same from a financial institution.
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03/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
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Below is my dispute letter sent to the creditor along with the important dates : ************************************************** Hello, I will explain the timeline of events below and why I feel that I should not have a delinquency on my credit report.
XX/XX/XXXX - My monthly payment is normally {$340.00}. I was behind a month so I paid {$690.00}. My bank account was charged {$1300.00}.
XX/XX/XXXX - I notice the over payment and call to have {$690.00} refunded to my account. They tell me it takes 30 days to process I should see funds by XXXX XX/XX/XXXX - I notice my account is still showing delinquent even though they are in the process of refunding my money. I ask and they say it never got processed and that it would be another 30 days to receive funds. At this point I tell customer service to not write another check. I told the representative to cancel the refund and credit my account. The {$690.00} would have made me current up to XXXX so this made the most sense to me. They tell me it takes 7-10 days to cancel but the account will be current and there will be no late fees.
XX/XX/XXXX - My grandmother gets a harassing email. I check on the account and they say I am 70 days delinquent. I asked what happened to the refund check cancellation and account credit, they tell me that didn't happen and that they wrote a check for the refund on XX/XX/XXXX. When I asked why they wrote a refund in XXXX even though I cancelled the refund in XXXX I received a no answer XX/XX/XXXX - I make a payment of {$340.00}. I believe this payment should be for XXXX, however since my account was never credited this payment went towards XXXX.
XX/XX/XXXX I make another payment of {$340.00}. I believe this should be for XXXX, it went towards XXXX XX/XX/XXXX I finally receive the refund check.
XX/XX/XXXX my credit repair representatives notify me of a delinquency showing up on my credit report. I call AES and the representatives tell me to fill out attached dispute form. Also, I pay the remaining {$690.00} the same day In summary, I would like to have the delinquency removed from my credit report since your representative assured me that my refund check would be cancelled and my account would be brought current on XX/XX/XXXX. For some reason that did not happen and I do not feel my credit report should reflect miscommunication from your organization. I have been working very diligently on repairing my credit report and this delinquency is cause severe damage to my credit. Thank you for reading my dispute and I look forward to hearing from you with a resolution.
************************************************* B
elow is an updated time line of the dispute : XX/XX/XXXX I was working with a company called XXXX XXXX XXXX and they were to fax my dispute letter in XXXX. I never hear a resolution. The email directly to AES regarding the status occurs on XX/XX/XXXX XX/XX/XXXX I receive a dispute response from AES and they deny my dispute and take no action. I now file a complaint with the consumer financial protection bureau.
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07/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX : I submitted my employment certification form for qualification under the Public Service Loan Forgiveness program. At about that time, my federal loans were transferred to XXXX XXXX as they are the servicing company for all lenders in the PSLF program.
XX/XX/XXXX : I learned that only eight payments and eleven payments were identified as qualified payments for the PSLF program for the two loans serviced by XXXX. Each loan, in reality, should have close to 100 qualifying payments toward the 120 minimum.
XX/XX/XXXX : I called XXXX to discuss this issue. They told me that they would review the details of my repayment and to call back to learn more, about a month later.
XX/XX/XXXX : I called XXXX again to inquire about the qualification of those payments. I was told that a large batch of lenders were transferred to XXXX and their system inaccurately counted the number of qualifying payments when they were transferred. To rectify this, individual assessments of hundreds, or likely, thousands of lenders was required to arrive at the correct number of qualifying payments. This representative concurred with me, that many of my payments were both made on time and under the correct repayment plans. Because of the individual assessments, it would be some time to get this rectified and that I should check in on a regular basis ; which I've done and continue to do. It was estimated that it would take another six to eight weeks. I was told that my case would be " elevated '' to a supervisor for more immediate resolution.
XXXX - XX/XX/XXXX : I called XXXX again to inquire about the qualification of those payments. I was told that a backlog of these issues would push off the conclusion of my case for another eight to twelve weeks. I was told again that my case would be " elevated '' to a supervisor for more immediate resolution.
XX/XX/XXXX : I called XXXX again to inquire about the qualification of these payments. I was told that the backlog continued and that it would likely be a total of six to eight months for my case to be resolved. I was told again that my case would be " elevated. '' It was at this point that I realized that I was being given the run around. I was connected with a supervisor who admitted that they don't know how long it will be until these issues are resolved and further that previous " elevations '' to a supervisor never took place and that no supervisor was working on my case.
Ultimately, this has been a very frustrating process whereby XXXX continues to lead me on in the belief that there is some point in time that this will be solved. What's worse is they have mislead me to believe that some action was taking place on their part, when in fact, their own notes of my case do not show any " elevation '' of my case to a supervisor. Further, I don't even know if the payment program I'm in now is counting towards the PSLF qualifying payments since the number of qualifying payments is still at eight and eleven, despite eight months passing since I had my loans transferred.
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02/05/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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Good morning, I am writing in regards to my public loan forgiveness account ( XXXX XXXX XXXX ) payments. I received a letter on XX/XX/XXXX with the audit after I sent a complaint into my attorney generals office. I am still following up on its inaccuracy a year later. I contacted XXXX XXXX, listed on the letter, I spoke with him on XX/XX/XXXX and requested an additional audit on XX/XX/XXXX. I have followed up with him multiple times ( at least 6 times ) since then for an update.
I received an update on my qualifying payments in my account on XX/XX/XXXX stating I have made a total of 50 qualifying payments but it should be 59 qualifying payments. I was employed at XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. I made qualifying payments throughout employment minus 2 months of deferment to switch payment plans ( another frustrating fact ). I used an education award starting XX/XX/XXXX that was supposed to be split up into qualifying payments. I called and confirmed this was allowed before I submitted the award and was ensured it would be split up into payments. The payment is showing up on my account but as one lump sum payment instead of being spread out into monthly payments.
Currently my balance shows : XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX It should be : XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX XXXX I contacted the office of consumer advocacy on XX/XX/XXXX to follow up to my complaint. I was notified that they could not help and advised to contact the studentaid.gov ombudsman. I contacted the ombudsman on XX/XX/XXXX who then directed me to contact the Education departments ombudsman. The Education departments ombudsman was unresponsive ; therefore, I contacted the studentaid.gov ombudsman again on XX/XX/XXXX.
Student aid.gov Ombudsman XXXX XXXX/Education Dept. Ombudsman XXXX Case # XXXX, I received an email on XX/XX/XXXX stating the lump sum could not be applied.
I emailed back on XX/XX/XXXX explain I was given false information and made a decision based on this false information that I would not have made otherwise. It just doesnt make sense.
I received a follow up email on XX/XX/XXXX denying the claim again.
I called the student aid ombudsman again on XX/XX/XXXX and spoke to XXXX. She referred my call back to the case worker to review my request and call me back.
I have made payments every month since I started the program and recertified my employer every year since I started XX/XX/XXXX, except for three months of deferment ( XXXX ) to change my payment plan. I should have 78 qualifying payments as XX/XX/XXXX.
The amount of time I have spent on calling, and writing letters and emails on this issue is insane. This program has been poorly managed and false information has been give hurting everyone who is enrolled. I have been a public servant for over 7 years and would like to be able to use the benefits of this program without the added stress in has caused me. Please provide a response.
Thank you for your time, XXXX XXXX
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12/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing to complain about the incorrect recalculation of my student loan payment pursuant to my income recertification under the Income Driven Repayment Plan. This complaint is also being submitted to the Consumer Financial Protection Bureau ( CFPB ).
I submitted my first income recertification for XXXX on XX/XX/XXXX to FedLoan Servicing ( FedLoan ), and was informed that my new monthly payment amount would be {$1800.00}. My prior monthly payment amount was {$730.00}. I contacted FedLoans on XX/XX/XXXX to question the new payment amount, given the significant increase ( a percentage change of 250 % ).
The FedLoan representative I spoke to confirmed that they had received my income recertification and that it appeared the calculation of the new monthly payment failed to take into account the student loans my wife has ( she also has federal student loans which are being repaid pursuant to the Income Driven Repayment plan ). The representative informed me that I needed to submit a request for immediate reconsideration of the income driven repayment calculation, which I did that same day ( XX/XX/XXXX ).
In the request for reconsideration ( which was submitted using the Department of Education IDR template form ), I checked the box to confirm that I am married, that my spouse has federal student loans, input my wifes SSN and other personal information, that we are married borrowers filing jointly, and we both signed and dated the form. We also provided the required income documentation. This is in addition to the full and complete tax information for my spouse and I that I provided with my original recertification application.
A few hours later, I received an update that because of my second income driven repayment calculation that the monthly payment amount would be {$1800.00}.
In submitting the income documentation, I confirmed that my household income ( my wife and I combined ) increased approximately 26 % year over year ( XX/XX/XXXX to XX/XX/XXXX ). However, this percentage income increase does not support an increase of monthly payment amount of 250 %.
Neither myself or my wife have received a request for FedLoans to access my wifes student loan information in the National Student Loan Data System, which leads me to believe that the recalculation methodology which results in a monthly payment of {$1800.00}, has again failed to include my wifes federal student loans and their repayment amounts in the calculation. This again resulted in an erroneously high monthly payment amount.
I have submitted all the required paperwork and provided all required consent so FedLoan can properly calculate my new Income Driven Repayment Plan monthly payment amount.
I am requesting that that FedLoan follow their calculation methodologies ( which includes calculation of the monthly payments required on my wifes federal student loans ), and review my prior submissions. I am also requesting that that FedLoan provide a detailed calculation explanation for how the new monthly payment amount was determined.
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12/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
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XXXX has recalculated my plan to {$320.00} a month, I 'm past due due to errors in the calculation of my monthly payment, and the representative I just spoke to told me I should sign up for direct debit so that they can bring my account current.
Up until XXXX XXXX, I was paying {$80.00} a month on a revised PAYE plan. I missed the annual recertification date because I was n't given proper notice and payments jumped to {$160.00}. The only notice I might have received was a generic " You have a letter in your XXXX inbox ''. I receive these a lot and it has no meaning to me. Had I received proper notice, I would 've recertified on time and continued to pay a reasonable monthly rate.
I emailed XXXX many times about missing the re-certification date and they only responded to me once. It was a generic response of no help.
I married in XXXX ; my wife works part time for supplemental income, so our household income is 90 % mine. After getting married, I applied for a new XXXX plan in XXXX and was denied. I called and spoke with a XXXX representative and she told me that I needed to apply for a recalculation of my payment rather than apply for a new plan. She provided me an estimate of {$110.00} a month, which I found satisfactory.
I followed this representative 's directions explicitly and filed for a recalculation of my monthly payment. Yesterday I received word that I owe {$320.00} a month. My household size doubled, my income increased by a very small amount, yet I go from paying {$80.00} to {$320.00}.
I called and spoke to a representative tonight ( rep. # XXXX ) and he told me that a miscalculation occurred. I sent in supporting documentation for my wife 's income, because her income this year is much lower than the previous year. He told me that my payment should have been calculated to about {$230.00}, not {$320.00}. Regardless, he suggested placing me into forbearance until XXXX next year so that when we file taxes jointly, there would be a hard number for the monthly payment to be calculated on.
I used my forbearances immediately after graduating college in XXXX. I was n't able to find a stable job until XXXX. Because I have no forbearances available, the representative suggested that I apply for direct debit so that my past due balance would become current. He has recommended that I sign up for a {$320.00} payment that even he has admitted was calculated incorrectly.
I was on the phone for 50 minutes, 20 of which was on hold, trying to find a resolution to this. I want to pay my loans and be current, but I want to pay something that is fair. I would 've stuck with the XXXX XXXX monthly payment had I not been told that my payment would be recalculated to {$110.00}.
I am constantly lied to when I speak to a representative on the phone, I am ignored when I email, my repayment requests are either denied or calculated incorrectly. I do not want XXXX as my servicer. I want to pay my student loans in a reasonable monthly payment and with a loan servicer that is not corrupt like XXXX.
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10/04/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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|
Web |
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To whom it may concern ; I have been working with AES, the loan servicer. The loan lender is the National Collegiate Trust which is a private lender. I called the servicing company, AES to seek help with my student loans, the company was resistant to work with me regarding my student loan payments. Not only were they reluctant to work with me, I wastransferred six times and told that the department supervisor would call me. I then contacted consumer advocacy to try to get someone to work with me.
I understand that I took this loan, however, I feel taken advantage of. Considering the loan was originally through XXXX bank, in which I trusted. The contract was complicated and sent to my parent who also may did not understand the details. I was their first child to go to college and it seemed like it was our only option. I feel taken advantage of, similarly to the housing crisis 10 years ago, or those who took XXXX XXXX student loans and were unable to pay them off due to interest being compounded.
This loan seems to be predatory to the middle class and those who do not have the proper education to make the financial decisions. While we ( my father and I ) did sign this student loan agreement and the company works within the bounds of the law, I believe they are victimizing many middle class Americans who are unknowingly or uneducated students looking to get an education that will better their future.
To outline the financial burden I have acquired, my original loan was for {$32000.00} in XXXX, Since I have taken out this loan I have paid over {$10000.00} in interest and paid {$10000.00} towards the principal, so a total of over XXXX dollars in payments. Despite these payments my outstanding principal balance as of today is {$36000.00} and my payoff amount for XXXX/XXXX/XXXX is {$39000.00}. I have never defaulted on a payment. I did have a period of forbearance while finishing my bachelors ' degree.
Personally, this debt seems like XXXX that I can not get out of. I pay and my principal balance continues to increase. There was a period of time that I payed {$1000.00} per month to try to get ahead and yet, my principal is still higher than the original borrowed amount.
I am concerned for middle class families in the future with this company and the principals they operate under. While I fully understand my responsibility to make payments, I am concerned that student loans are victimizing young, middle class people with good intentions.
I have worked with AES consumer advocacy, and they have tried to contact the lender to try to negotiate a payout. The lender National Collegiate Trust refused to respond. I am also concerned that I am not able to contact the lender. I have to rely on the ability of intermediates to discuss anything.
I wanted to file a formal complaint about this company for two reasons. One, to be able to have a conversation with them and negotiate a settlement. And two, to advocate for financial protection of the upcoming generations. Thank you for your time.
XXXX XXXX
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08/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Around XX/XX/XXXX, I noticed that one of my loans could fully be paid off with my then-current paycheck. That month, instead of paying the minimum amount for each loan, I paid one of the loans back in full, while paying the minimum amount due on the others. The month after that, the payment amount due for that specific loan showed up in parentheses. I did n't know what the parenthetical meant. I assumed that it meant I had overpaid by that amount and that it was due to me as credit. The next month, I was still unsure about the loan amount in parentheses, so I just used the option to pay the minimum amount due on all of my loans. I noticed that this increased the amount in parentheses. So I stopped paying that loan all together. In XX/XX/XXXX, I checked in to my FedLoan account to see the amount due for XX/XX/XXXX. I stated an amount of XXXX. I had been paying back my loans on time and I also had applied for some financial hardship deferment earlier this year, but I was n't sure if that had gone through since some months showed an amount due and other months showed {$0.00} due. But in any case, it stated that I owed {$0.00} for XX/XX/XXXX. A few days after this date, I double checked my account and this time it said that my payment was 6 days late and that I was in delinquency. When I called Fedloan Servicing to inquire about this, I was met by one of their employees, XXXX. I did n't write down his employee ID number because I did n't think I 'd need it. When I explained my situation to XXXX, he was incredibly unhelpful. I repeatedly told him that I was seeing an amount due in a parenthetical, but he kept telling me that since he was n't seeing that on his screen that I was wrong. It was like talking to a wall. I respectfully told him that there must be a glitch in the system because I am seeing the parentheses. He simply said that he was n't seeing it so it must not be true. At this point, I asked him to redirect me to his supervisor. He became silent. I then politely asked for his employee ID number again. He ignored this request and told me that he would direct me to his supervisor. When I asked him again for his employee ID number he became completely silent. He then put me on hold saying that he was directing me to his supervisor. Now, I had called them around XXXX EST. Their hours are until XXXX EST. XXXX put me on hold just long enough until it became XXXX EST then promptly hung up the phone. I apologize my situation sounds so convoluted. To be honest, I am confused as well. But I think that is just a reflection of the way FedLoan Servicing is handling my loans and its repayment. I make payments on my loans on time and have been a good client. They are using confusing symbols on their page with no explanation and posting false amount dues on their page, thereby forcing clients such as myself to go into delinquency. This is affecting my credit score and I do n't know how to solve the issue. Please let me know if I can clarify this more. I am happy to work with you to resolve the matter.
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07/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
|
I have 2 major complaints : 1. FedLoan Servicing has been extremely unhelpful and unwilling to communicate with me about deadlines, re-certification processes, and times when they decide to charge me interest capitalization. 2. FedLoan Servicing is suspiciously and illegally handling my payments toward interest and not my principal balance. I started paying on my federal student loans on XX/XX/XXXX. I made every payment on time for the full year I was on the ICP plan/IBP plans. Then I was " informed '' within the websites portal in a hidden message center that I needed to re-certify my ICP/IBR plans. No e-mail, no phone call, nothing! By the time I saw my payment magically go up it was too late, I was now locked into a higher payment plan and got charged with a " interest capitalization '' fee. I also got a capitalized interest fee for missing this window and when I re-certified for another ICP/IBR plan. ( Interest on top of interest, on top of more interest! ) This completely wiped out any progress that I had made and it was now even harder to make payments. From XX/XX/XXXX to XX/XX/XXXX I made consistent, even increasing payments, on-time! Then I get nailed with another interest capitalization fee because I 'forgot ' after being responsible for 2 years to re-certify and never getting reminded by fedloans servicing! I got hit with two interest capitalization fees again and the 2nd fee was 5x higher than the first fee even though I made a large payment inbetween these fees to pay off all of the interest, it 's insanity! Now, I am back to making regular payments and getting no where. I have NEVER missed a payment and that is exactly how my credit history is, no missed payments EVER in over 10 years of credit and yet I am treated like this.
The 2nd complaint, which I briefly mentioned in the previous section, is that Fedloan Servicing is not handling my payments correctly. They are not paying off principal and are forcing me to pay interest as much as they can. For instance, from XX/XX/XXXX to XX/XX/XXXX I made consistent, on-time payments of {$240.00} except for one month where I paid {$230.00}. During that time, I only paid {$320.00} on principle and paid {$2300.00} in interest!!! The weird thing is that once I started paying on principle on XX/XX/XXXX, you would think that I would slowly start paying more on the principle, but no it would randomly fluctuate! I would pay more on principle, then less, then more, then less. That just does n't make sense, something weird and illegal is going on. Please help me, there is no way that I can pay this off anytime soon unless I start making another {$50000.00} a year or hit the lottery. Plus, I am a responsible person who has a good job and is making constant payments on time, and I still ca n't pay it off. There is something seriously wrong with this picture! Get this, after 3 years and 8 months of " paying '' on my student loan of {$40000.00} I have made zero progress on my loan. In fact, it has gone up in cost by a couple hundred dollars!!! > : o
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03/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
My loans transferred to FedLoan Servicing because I am contemplating PSLF in the distant future. I didn't want this transfer to occur, but that is the Dept. of Education process. I was informed by email by FedLoan Servicing on XX/XX/20 that my loans were being transferred. When I called them, I was told by a FedLoan Servicing customer service agent that I would need to re-request for an income driven repayment plan in order to keep the plan I had under the previous servicer ( XXXX ). I requested on XX/XX/20. My online account and mail communication said I would receive an answer back by XX/XX/20. I did not have a payment due in XXXX XXXX XX/XX/20 should have been the due date ) because in this transfer process they applied a forbearance of some sort without asking me. I made a normal payment equal to my previous months on XX/XX/20 to FedLoan Servicing. I did not receive any notification about my request by XX/XX/20. I called to inquire and was offered that they could expedite the inquiry into the request and that would take 10 days. By XX/XX/20 I still had heard nothing back about my original request or the expedited inquiry. I was no showing a balance due that was over 10 times larger than my normal payment. I called on XX/XX/20 to try to get to the bottom of this. From initial call until the end of the interaction was 2 hours and 54 minutes, the vast majority spend literally waiting with hold music and I also waited for initial call back. Over an hour of this wait was just because the person who answered my original call literally can't answer anything about income driven plans. Once I was connected to an appropriate agent ( XXXX ) her computer promptly froze and she booted me back to the queue. Over 30 minutes later she was the agent that picked my call back up, and again, conveniently, her computer froze. Because there was only 30 minutes left during their normal hours of operation, I asked to speak to a manager. This manager at least had a working computer and seemed twice as competent as anyone I have every spoken to at FedLoan Servicing. It turns out they never expedited my inquiry into my income driven repayment request ... instead they sent an inquiry about whether my XXXX payment could be counted as a qualifying payment for PLSF. This manager acknowledge to me that they never should have given me a huge bill for XXXX because my existing plan wouldn't have reset until XXXX anyways. She put in an expedited inquiry regarding my original request from XX/XX/20. She advised me that I probably shouldn't pay the full amount due because I should never have been billed for the much larger amount that was not consistent with my original income drive repayment plan. I made a payment on XX/XX/20 that was equivalent to what I have been paying for months. I don't have an estimate of when they will process my income driven repayment request at all. I assume in XXXX I will now be billed for 10 times what I had been paying each month, despite my income only rising a few percent in the past year.
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11/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
Sir/ Ma'am, I am submitting this in regards to a negative credit report that was generated due to a delinquency on my account that I was never made aware of. To give you a background, I was using the direct debit feature with Fedloan Servicing to regularly pay my student loans. When I went back to school to obtain my degree the payments were froze by Fedloan. Once I graduated I called and make sure the amount taken out was accurate once it was regenerated. I was told everything is up to date ( XX/XX/2019 ). In the same month I joined the XXXX XXXX as an XXXX and moved my residency. Apparently, what I was told was inaccurate information because the loans that was accrued when I went back to school did not get attached to the direct debit that was coming out of my account. This caused a delinquency that was never brought to my attention. Apparently the email that were being sent were going to an un-monitored email. I never received an email, letter, phone call, or any other notification that there was a delinquency. How I found out about this mess, was through a credit reporting agency, XXXX, that monitors my credit score. I was notified by them that my credit score went from XXXX to XXXX, overnight. My heart sank. Once I figured out the source, I called Fedloan Servicing, paid the delinquency and put the account in good standing the same day. In addition I corrected the address, email, and contact information they were incorrectly using. As an XXXX in XXXX XXXX, it is my nature to take responsibility for issues that occur in my life. The problem with this is, my credit score will remain falsely low due to the delinquency. I have spent a total of 8 hours on the phone with countless representatives from Fedloan servicing. One agent by the name of XXXX, tried to help, but stated she can not make this go away. I have called her numerous times and left voicemails, emails, and had other agents try to get in contact with her, but she refuses to return my calls. I have submitted pre-deployment paperwork, as she advised me to do, yet I continuously get denied. I have been told by every agent, they wish they could reverse the negative reporting but " their hands are tied ''. I have disputed the negative credit reporting twice and been denied and have another dispute open, I will continue to dispute every time it gets denied.
This negative reporting comes at the most inconvenient time. I am currently up for promotion with the XXXX. Without promoting there are consequences. I am being told by my commander that if this reversal does not take place by the beginning of the year, I am in jeopardy of corrective action. My fiance and I are currently building a house, if this credit adjustment does not take place, I am in jeopardy of not being approved for a loan once it is complete. We have spoken to loan officers and they say the same thing, 'this must be reversed '. I am praying for any assistance to get this negative reporting off my credit. At this point I have no other choice but to keep trying.
|
03/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
Re : FedLoan Servicing. My loans have been paid current at all times. I paid my loans through an authorized monthly direct debit of my savings account.
I requested the changes to my direct debit information in late XX/XX/XXXX. When I did this, though the " update direct debit information '' ( online process ) I was advised multiple times that the changes would not take effect before my next payment due date ( XX/XX/XXXX ), and I would need to either make a manual online payment or mail a check to keep my loans current. Therefore, I made XXXX manual payments -- XXXX on XX/XX/XXXX and XXXX on my payment due date ( XX/XX/XXXX ) to make sure my account stayed current. Even on XX/XX/XXXX when I logged in to make a payment, my account page displayed that " no direct debit would be taken this month, '' as a notification under my account status.
On XX/XX/XXXX, I made a manual payment in the amount of {$200.00} because Fed Loan communicated ( by way of notice on my online account dashboard ) that no direct debit would be taken out on XX/XX/XXXX as I had recently updated my direct debit information. I made my XX/XX/XXXX payment MANUALLY -- as I was instructed to do.
On XX/XX/XXXX, FedLoan attempted a direct debit ( even though they communicated to me no direct debit until XX/XX/XXXX ). There were insufficient funds in my bank account for the second successive payment, as I had just made a {$200.00} manual payment, and I was assessed a {$24.00} NSF fee.
On XX/XX/XXXX, FedLoan attempted the direct debit AGAIN. There were insufficient funds in my bank account for this successive payment, and I was assessed another {$24.00} NSF fee.
I request a refund of the {$48.00} ( 2x {$24.00} ) fees assessed to me, because I believe it was Fed Loan 's error in attempting to extract a direct debit after advising me my direct debit changes were not yet in effect and no direct debit would be extracted. Had I not relied on that information from Fed Loan and in turn not made the manual payment, sufficient funds for a direct debit would have been in place, and no NSF would be assessed.
I have since paid off my loan balance, and as a result I can not access the majority of my online account including payment history, notifications, etc. to obtain any documentation supporting FedLoan 's statements. However, I believe a portion on their Direct Debit Policy ( which I can no longer access on their website ) explains the practice of skipping the next direct debit following direct debit changes, and the need to make manual payment.
I have contacted FedLoan and attempted to resolve this matter with them directly. Despite receiving an oral acknowledgement on XX/XX/XXXX from CSR ID # XXXX that FedLoan made the XX/XX/XXXX direct debit extraction in error, and a refund request would be submitted, the call notes conveniently omit this detail, and XXXX XXXX ID # XXXX and XXXX ID # XXXX advised the request was denied on XX/XX/XXXX -- though I received no notification of the request being denied absent having to ask.
|
03/29/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
|
Web |
|
This is the letter that I. wrote to the student loan bank. I called the bank and they do not have anything in their records but the reporting agencies still have the info. on their records. I have disputed through them and nothing has changed.
XXXX AES/XXXX XXXX XXXX XXXX XXXX, PA XXXX USA Dear Sir/Madam : I am writing to dispute a late payment that was placed on my credit report from AES. I recently started 2 new jobs so I can make enough to endure inflation, exuberant expenses while I pay off my debt acquired by the last 2 years of changes. Your debt is one I plan to pay off this year hopefully. My account was deferred during Covid as my income was reduced tremendously just like the rest of the world. I just started 2 new companies and onboarding 2 new companies is a living nightmare as both positions are full time and production based. My 1st position is as a XXXX XXXX, relies heavily on my score to maintain my license to work. If my score drops, I could lose my license and the ability to pay off my debt. The second position as a XXXX XXXX XXXX has a huge learning curve for me. If you send emails, I may have missed them as I get a lot of emails on my personal inbox and do not have the proper time to go through all of them as well as 2 other inboxes for each employment and they are all bombarded with emails.
Furthermore, I did not receive proper notification that the account was out of forbearance or even late which I believe is in violation of the fair debt collection practices act. When I got notification on my credit reporting app that my score plummeted from XXXX to XXXX a XXXX point drop! I almost had a heart attack because of 3 late payments, I immediately checked and noticed it was your institution. I signed on to your site and noticed you still had old contact information which I have updated in the past and updated again this time around. I am not sure why it remains on your records. The reason for such a big drop is because my AES account shows 3 late payments but I only have one account with 3 loans. I have been working very hard to maintain a 100 % payment history throughout the whole covid. My scores were soaring in the XXXX by XXXX and dropped as I had to switch positions and use more of my credit during the transition, still my payment history was intact. Regardless of my life changes my score has never been this low ever since my divorce 10 years ago.
I am requesting that the charge be removed as I have updated the account, paid all late fees and set it as automatic payments until I can pay it off. I can not afford to lose my license and my ability to pay my debt because of this mistake. Going back to one job will put me and my single parent household family in a bad position financially. I really appreciate your help with this matter and your time investigating your records and rectifying this reporting issue. I have included proof of how this is affecting my credit and the dispute form. Thank you for your assistance with this problem!
Yours sincerely,
|
02/23/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I submitted a request for payment review and assessment of my PSLF on XX/XX/XXXX. My original request went through employee # XXXX. I was told it would be up to 90 days to recieve my detailed payment tracker/count letter. I followed up XX/XX/XXXX and employee # XXXX told me that my request was in process but they were not through with the review. On XX/XX/XXXX I spoke with employee # XXXX who said that she was sending a request to expedite my account to her supervisors and that if I didnt hear something within 10-15 days to call back. I called back XXXX XXXX, XXXX ....
Today was rough.
I spoke to employee # XXXX who said she was simply with payments and would transfer me to extension # XXXX. There I spoke to employee # XXXX who had no real information and passed me to their supervisor employee # XXXX. This person told me that my account would be assessed within 120 days from the original request and was in a pending status. I reminded them that I was well past that 120 mark already ... they didnt have an answer so They passed me on to their supervisor, employee # XXXX who went by XXXX. Im told they are a lead customer service agent. They told me that since I was over the 120 days that they would send an email to expedite my request ... I said that I was actually following up with an expedited request that had not happened yet. Then they SAID ... I see, that email last time was sent by an agent on a lower floor, those arent effective and are rarely seen. The thing Im going to do different is, because I know people over there, is Im going to actually walk over there in a little while and talk to someone for you. I was floored ... I couldnt believe their claim that I and the last agent I spoke with were wasting our time and energies. I said, couldnt you speak to someone on my behalf now? They said they werent in the same building and would talk to whoever they knew over there in a few hours. I asked, at the water cooler? They said, yeah, basically. THIS IS THE BEST THAT YOURE GOING TO GET, XXXX. I CAN PROMISE YOU THAT. I was floored again. And asked to be transferred to their supervisor.
I spoke to XXXX, who did not give an employee number but claimed to be a customer service supervisor. He told me we shouldnt be doing this in the first place ( speaking to doing expedited requests ) because it put me at an unfair advantage to the many people ahead of me who had been waiting 6 months or more. I said, you have lots of people waiting longer than I have? He said yes. He also told me that he was my LAST STOP and that he would take over the expedited request sent in earlier in the conversation in hopes that maybe it would do something. We had a conversation about my lack of faith, trust, hope that anything had been accomplished today and how many people had wasted their time and energy. I also pointed out that i didnt want an unfair advantage over anyone, and that perhaps that was part of the problem!! Im so upset.
I said thanks, and that my next stop would be to contact the CFPB.
|
10/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
When I signed up with XXXX, they told me and my mother that the payment was only {$50.00} a month and that it would come due 6 months after I graduated. That was a lie. It was like {$350.00} a month and no way near {$50.00}. Back in XX/XX/2009 I was supposed to graduate from XXXX XXXX XXXX. Well I took the classes as they were given to me. Even when I had a professor sleeping in class, snoring away. Plus another let go for not being certified because her credentials we're bogus. Basically wasting my time and credit hours. Graduation came around I realized that they didn't give me enough classes in time. Again, I thought the school would know when I graduated. So I went on for 3 more months. Even changed campus from XXXX/ XXXX to XXXX . Well I was told at the school when I signed up that repayment was to come due, 6 months after graduation. Well XXXX was only 3 months after. When I was to sign off on my degree in accuracy, they gave me the wrong degree, they didn't seem to me to be too professional. Three months, before I got to walk down the aisle at graduation I was called about being behind on loans. I mean 5 to 8 times a day, 7 days a week beyond graduation, for almost a year and a half. Which is harrassment. I almost sought legal action. So after graduation the economy was bad in 2009 and I was struggling to pay them. I paid off what I could. I had 8 loans and I paid off 2 of them. Then my parents had another loan that I had to pay. They ruined my parents credit because of that loan. So my parents took care of that one. Now I had five loans left best I could count. I was struggling because of no work, then my car broke down. So I put it into forbearance. I tried to pay back what I could. At this time I was looking for work and found out that XXXX XXXX was not excepted by employers because they considered it not reputable. So every job I applied to I was turned down in my field of XXXX XXXX. So I tried to look for work and it became hopeless. I am now just a blue collar guy working in retail stores. Here is what bothers me. 1 ) They closed down the XXXX XXXX when it was found out that XXXX was fradulant. 2 ) My degree is worthless. 3 ) Now I am in debt to the amount of {$38000.00}. 4 ) I have been told by these loan people to do as much as donate plasma to pay for it. ( I'm not kidding ). 5 ) I have been turned down many times at employers because of XXXX XXXX is on my resume, and it's not an accredited institution. 6 ) Now I am supposed to pay on a loan which has changed hands so many times I don't know who owns it now. 7 ) They now are taking some of my tax return. 8 ) They have been charged with fraud. Why should I pay on a counterfeit degree? 9 ) I was not some guy who dropped out. I went to the end and graduated, with a XXXX gpa. I was on the dean 's list at least 5 times. I got a plaque for perfect attendance. Even when professors where being let go because they lied about their credentials. I think I got cheated out of an education. This is why I need forgiveness.
|
07/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
My name is XXXX XXXX XXXX. I applied for Public Student Loan Forgiveness Program in XXXX, after graduating XXXX XXXX at XXXX in XXXX. I had borrowed approximately {$210000.00} during my years XXXX. Per the loan agreement, I agreed to pay income based repayments for 10 years at a non for profit for 10 years and practice in a rural setting. Doing so would result in forgiveness of the remaining balance of the loan. Since signing the loan agreement, I have completed 3 years of XXXX and 8 years practicing in a " rural setting. '' During this time, I fulfilled all of my payment obligations, which per the loan agreement, were income driven repayments. I was required to submit income verification annually and did so. For the past 8 years, my payments have been over {$2300.00} a month.
My 10 years ( 120 payments ) should have expired in XX/XX/XXXX. When I called the loan servicer, fedloans.org to inquire about this in XX/XX/XXXX, I was told the expiration was XX/XX/XXXX. However, it is now XX/XX/XXXX and per the fedloans website, I still owe 74 payments in the amount of {$190000.00} that are apparently to website, are " in question ''. More importantly, myfedloan states I still owe payments until XXXX!
In the past 18 months, I have called no less than 30 times to find out why my loan status has not been changed. I've spoken to countless operators and supervisors. Most recently, an operator stated the loan administrators were " on an island '' and there was no way to talk, email, or reach them for answers. I am constantly told its simply a " paper tracking '' issue for 18 months. I was also told my case is " flagged '' as well as the term " expedited '' so all calls are tracked. Now, I am here 18 months later without change in my 74 payment status.
I have an urgent need to get this rectified as starting in XX/XX/XXXX, as if I don't continue to make these large payments, ( despite already having completed all terms of the agreement ), I could be in " default ''. My license to XXXX XXXX XXXX may be revoked. I have overpaid in my calculations a {$210000.00} loan to {$280000.00}. And yet still {$190000.00} owed, how is that? Because of this situation, I am in limbo career wise. I, as a XXXX, can not even get approved for a car loan. I have been compliant with my end of the contract for the last now ELEVEN years, but yet I still have {$190000.00} outstanding debt? I have my bank statements to verify my payments as well.
According to my research, there have been multiple states with lawsuits against the Public Student Loan Forgiveness Program. Not only for the gross mismanagement, but near obsolete communication of the company. I have reached out to my WV Attorney General XXXX XXXX for help. Upon search the CFPB complaint database, I have found many similar complaints about this program. Aside from getting my loan discharged properly, I would like to know why this program is permitted to continue its unfair, deceptive and abusive lending practices. Any inquires are welcomed.
|
02/26/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
Once again, I submitted my complaint, and once again, XXXX less than 2 days sent a message saying they were " investigating '' and then sent an email saying it was " updated '', but did NOTHING! It is like NO ONE is actually LOOKING or READING any of the attachments, including the discharge from the BANKRUPTCY COURT showing ALL Student loans, including XXXX were discharged. It was discharged due to hardship because of an injury.
Not ONLY did XXXX turn around and SELL OFF the discharged debt for someone ele to try and collect on AFTER discharge, which is illegal, PHEAA is now claiming I owe {$20000.00} addtional in fees. ( HA HA HA HA HA HA HA ). AS IF! In 3 years it went from {$21000.00} to {$43000.00}? That's AMAZING!
As previously stated. I will submit all my paperwork EVERY DAY until THIS IS PROPERLY taken care of as it is FRAUD and WRONG! it goes against EVERYTHING CFPB is set up to do and so much for protection to me under Federal law!!!!!! These companies are getting away with breaking FEDERAL BANKRUPTCY LAWS and NO ONE seems to give a XXXX! I am XXXX and XXXX and this is incredibly frustrating to have to explain the obvious and NO ONE READS!!!!
Submitting my Complaint AGAIN and WILL CONTINUE to do so EVERY DAY until SOMEONE LOOKS at the documents and these two companies are REMOVED from my report or at the VERY least, reported CORRECTLY!!!
Due to an injury, I am NO LONGER ABLE to work. Under my chapter XXXX I lost my XXXX, my retirement, everything I had. The judge declared by case to be a hardship case and ruled that even the student loan to XXXX was discharged. XXXX was aware and, as indicated in the paperwork I am RESUBMITTING, at one point they had reported the account to all the credit bureaus as CLOSED/CHAPTER XXXX BANKRUPTCY.
2 years later, they decide to pass it off AFTER DISCHARGED BANKRUPTCY to a PHEAA for " collection '', which is totally ILLEGAL! Now, both PHEAA AND XXXX are reporting to all the credit bureaus that this DISCHARGED DEBT is PAST DUE! It was NEVER past due! EVER. It was deferred or in forbearance, but NEVER LATE! It is bad enough that my credit report is showing a bankruptcy that hurts me, but to now have these TWO companies reporting FALSE information and CONTINUING to get away with what is a CLEAR violation, is just baffling and infuriating to me! That has the ENTIRE point of Chapter XXXX and DEFEATS the purpose!
I am REALLY, REALLY tired of these companies getting away with reporting something that was LEGALLY under FEDERAL LAW DISCHARGED. I am about to file a lawsuit and I will drag in every doctor, judge and person I know for the pain and infliction these companies are causing to me over my credit report. I have had ENOUGH!
HOW MUCH DOCUMENTATION does it take to get SOMEONE to REALLY DO SOMETHING??
LOOK at the attachments! THIS IS NOT ROCKET SCIENCE! You asked for Documentation and I have given it. AGAIN AND AGAIN AND AGAIN!
THE DISCHARGE PAPER FROM THE COURT IS CLEAR! THEY CAN NOT COLLECT on a DISCHARGED DEBT!!
|
08/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I initially applied for the Public Service Loan Forgiveness Program in the fall of XX/XX/XXXXwhen I graduated and began working. It took nearly an entire year for FedLoan Servicing to approve my application, then several more months of delay as they encouraged me to apply for a forbearance while I " just wait '' on them to approve an income driven repayment plan. In that time when I could have been making qualifying payments toward the PSLF program, I instead was told to " wait '' and essentially have wasted months when I could have either gotten credit toward the program or at least kept my overall debt from ballooning.
I initially applied for Direct consolidation for the PSLF program repayment requirements onXX/XX/XXXX. After following up several times, I received an update from them on XX/XX/XXXXthat my request was " still being processed. '' I followed up again with questions about the delay onXX/XX/XXXX with no sufficient explanation as to the delay.
My request was finally processed onXX/XX/XXXX - a total waste of 7 months that I could have been in repayment toward the PSLF program or at least paid the interest amount ( which they discouraged me to do ).
It took until XX/XX/XXXX ( over another year ) for them to acknowledge receipt of my additional income-driven repayment plan documents, which they requested. I am currently STILL WAITING for them to let me know what my monthly income-driven payment amounts will be for the next year. They sent an update on XX/XX/XXXXstating my income-driven repayment re-certification request will be processed after my " current schedule '' is generated on XX/XX/XXXX As of today ( XX/XX/XXXX ), I am STILL WAITING.
I have called and emailed numerous times to follow-up. The only responses I have ever received are " just wait '' or " it 's being processed. '' Meanwhile, I have been working at a qualified employer for over 2 years with only a few months having been counted toward the PSLF program, and now my payment credits are AGAIN being delayed due to " processing. '' I have been unable to get an answer from anyone every single time I have called customer service as to why it takes nearly an entire year for documents to be reviewed.
In one instance, after calling more than 5 times for confirmation they received my uploaded documents, I was told the page I submitted was somehow mysteriously blacked out across the bottom 1/3 of the page so they had not been able to process it but failed to let me know this. This was the excuse given to me despite the fact that I had confirmed their receipt of the document, in it 's entirety and that it was readable, nearly 4 months before this happened when I first submitted the document.
I fully believe FedLoan Servicing is engaging purposefully in deceptive and fraudulent practices to delay forgiveness timelines, discourage borrowers from actually paying toward the debt to increase overall interest accumulation, and giving consumers the " run around '' when they actually try to manage their debt.
|
06/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I was billed in XX/XX/XXXX and XX/XX/XXXX for the months of XXXX, XXXX, XXXX and XXXX, XXXX,XX/XX/XXXX. I was attending school during the time of XX/XX/XXXX - XX/XX/XXXX full time qualifying as in school deferment. Somehow I was n't reported being in school at time that led up to fed loan billing me for those months. I did n't realize it until I checked my credit score to make sure it was good enough to apply for a XXXX XXXX with the XXXX XXXX considering that 's what I majored in. Fed loan had reported to the credit bureau as having 2 late/missed 90 day payments which damaged my credit report substantially. I been going back and forth with fed loan for about 3 months now and filing disputes with all 3 credit bureau to please remove the 2 late/missed payments due to an error, misunderstanding or late communication threw fed loan and the school. I have been denied 2wice with credit bureau and this 3rd time I mailed all my school documents and proof of school enrollment and an explanation that caused this error with fed loan, I still was not granted my removal from the credit bureau and at the same time when I was disputing this error I was going back in fourth with fed loan agencies.XX/XX/XXXX I spoke to XXXX his id # XXXX on a recorded line, after going over my account he assured me that within 7-10 days my account would be corrected and I should have not been billed for those months.. ( no change accurred ) XX/XX/XXXX I called back and spoke with XXXX I 'd # XXXX on a recorded line same process again, she said she do n't know why my account was n't updated, she said she will send it to review and tell them to update and removal the late payments and that I should see the changes by the end of the month when they do their reporting to the credit bureau. Still no removal of the late payments but instead fed loan removed my forbearance and deferments from my account and granted me an in school deferment for XX/XX/XXXX-XX/XX/XXXX. Fed loan took deleted a lot of my pay as agreeds and still did n't remove the late payments and when fed loan deleted my previous pay as agreed it dropped my score by XXXX more points making it fall from fair to bad.. So my score was affected twice due to errors and I do n't think that right and they should not be able to control people credit report like that. So now fed loan is saying I was under half time. I took 4 classes in XX/XX/XXXX -XX/XX/XXXX putting me at 12 hours full time, I dropped one of my classes making it 9 hours and at the end of the semester the school reported I was half time but I did n't return to school the next semester so therefore they trying to say I was half time. I did n't register for the next semester so they do n't know if I was registering for full time hours or half time hours. Fed loan is so difficult to deal with and want try to help you in at all. They want admitt to their mistakes and keep giving you the run around and making excuses to fix their mess up. I have all my documents and can prove my request.
|
03/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am seeking Public Service Loan Forgiveness ( PSLF ). I started working at a XXXX XXXX XXXX XXXX in XX/XX/XXXX and have made 47 on-time payments under Income-Based Repayment ( IBR ) plan so far. I have submitted Employment Certification Form ( ECF ) inXX/XX/XXXX andXX/XX/XXXX. Their acknowledgement letter says We will provide you with notification of the number of qualifying payments you have made during the qualified employment period listed above however such notification was never received in writing. XXXX XXXX website posted payments due every month, but there was never a notification of this important matter. Ive been submitting my monthly IBR payments for the past 4 years thinking I was on track to PSLF until three days ago.
Every month I go to XXXX XXXX website to make my monthly payments. This month, I was being placed on Disaster Forbearance which I never applied for, and there is no natural disaster in my area. I started looking into all the links on the website and realized that 4 of my 14 loans were listed as Not eligible for PSLF. I was terrified. After studying what Direct loan means rigorously for the past 3 days, now I know the difference between FFELP vs. Direct loans. However this is something you wouldnt know unless you really study all the fine print of the loans and are financially savvy. All my loans came from the Federal Government so I thought they were all direct. The PSLF pamphlet I received back in XX/XX/XXXXstates the eligible loan types as ANY Direct Loan Subsidized/Unsubsidized Stafford, Plus, Consolidation. My FFELP loans were listed as simply Stafford and Plus on loan description, which are the exact words included in the list above. It made me believe my Stafford and Plus loans were PSLF eligible. I also noticed that studentaid.ed.gov PSLF webpage recently added more clear paragraphs regarding FEELP vs. Direct loans. However, it wasnt as clear back in XX/XX/XXXX when I actually looked into PSFL.
So basically I have to start the 120 IBR payments all over again. Even if I get all the direct Loans forgiven after 73 payments, the 4 remaining FFELP consolidation loan balance will be too large that I will have to make full IBR payments 47 more times.
While I believe important letters like this should have been delivered in writing in XX/XX/XXXX when I first submitted my ECF.
After further looking into this matter, I realized that I was not alone. I read numerous news articles about loan servicers misguiding students regarding PSLF. I also read about class action lawsuit. So I decided to look out for help as well.
Fedloan servicing should have provided a written letter regarding non-PSLF qualifying loans upon receiving ECF, and their failure to do so misguided me into believing I was in good status for PSLF for the past 47 months. This will cost me approximately {$80000.00}, having to pay start the 120 payments all over again. I would like see if anyone can help me to correct the issue.
Thank you so much for your help in advance.
|
11/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
XX/XX/2018 : Applied for recertification of my Income Driven Repayment plan, supporting documents were attached demonstrating that I had made substantially less this year than the previous year.
The monthly payments were {$1800.00}. I had made all of them in full, on time.
XX/XX/2018 : Received notification that my IDR request was placed on hold.
XX/XX/2018 : New monthly REPAYE is recalculated : {$3000.00} due XX/XX/2018.
I called XXXX and asked them why the monthly payment was so much higher if I was making less money.
They told me to resubmit the entire application with more documentation and ask for a Recalculation of the IDR.
XXXX places my account into Forbearance even though I specifically told them not to and all payments had been made in full and on time.
XX/XX/2018 : I resubmit the application with additional documentation of my income ( letters from employers ). I also fully pay off one of my highest interest rate loans in hopes of lowering the monthly payment.
XX/XX/2018 : They confirm receipt of my application.
XX/XX/2018 : I discover that they had placed a forbearance ( though no payments were ever late and they were told not to ). They remove the forbearance.
XX/XX/2018 : I make the monthly payment that is due in full : {$1700.00} XX/XX/2018 : Letter received that I do not qualify for IDR and XXXX denies my request for recalculation.
XX/XX/2018 : Letter received that my new IDR after recalculation is {$2800.00}, due XX/XX/2018.
I call XXXX to ask how this amount was calculated.
I am told by XXXX staff that it appeared that no one had reviewed the documentation I had sent with either application.
She stated that they had just used my tax return from the previous year for the new recalculation.
She resubmits my request for a recalculation with notation to review my new lower income.
XX/XX/2018 : I called XXXX to ask them what the status of my application request was as the payment of {$2800.00} was due that day.
I spoke with 3 different people.
The first person told me to just ask for a forbearance.
The second person told me it was my fault that the the monthly payment was calculated incorrectly because I had supplied documentation and an explanation of my income. He stated this was confusing for them, even though they had requested it.
I asked to speak with his supervisor.
I asked the supervisor if he could easily calculate my income based on the documents that had been sent.
He was able to do this and agreed that I had demonstrated my income was lower this year than last year.
I asked him what I should do next if it was recalculated wrong again- he said there was nothing I could do.
I made the payment that is due in full : {$2800.00}.
XX/XX/2018 : I receive an email notifying me that my new monthly payment will be {$4100.00}.
Despite making less money and supplying them with adequate documentation of this, my monthly payments went from {$1800.00} to {$4100.00} with no explanation or recourse.
|
01/18/2023 |
Yes |
- Debt collection
- Private student loan debt
|
- Took or threatened to take negative or legal action
- Sued you in a state where you do not live or did not sign for the debt
|
|
Web |
Servicemember |
Background of Complaint : In XXXX I entered into a private student loan with American Education Services out of Pennsylvania, while living in California, for the record the education loan was for my daughter. Per my student loan terms with XXXX XXXX XXXX the student loan for the minor.
Without default, I paid this loan for a duration of 14 years prior to my lay-off and hardship experience during Covid-19 dated XXXX of XXXX, I was direcly impacted economically and applied for Unemployment therafter. I contacted legal-aid to discuss the commencement of a XXXX XXXX as my funds had been exhausted and I forecasted not being able to have a means of earnings to pay for prior Creditors without being terribly in arrears. I started my Texas XXXX XXXX proceedings XX/XX/XXXX in my county of residence, with my Trustee assigned to me I worked compliantly to provide the lengthy steps and was issued by the XXXX XXXX XXXX Texas - XXXX XXXX a case number. I followed the steps assigned and I continued to make payments as Trustee requested until a formal letter was sent by the Court to all my Creditors including AESXXXX XXXX American Education Services/National Collegiate Trust ) for which my complaint is set forth to cease and desist.
During my bankruptcy case prior to discharge all Creditors were afforded two separate meetings to show up to deny any reason that in this bankruptcy case of hardship the remaining $ XXXX on the loan could not be written off. AESXXXX both of these organizations did not appear in either of the two meetings for Creditors to express concerns for not clearing this hardship debt nor did they reply to the Filing Deadline by XX/XX/XXXX to assert that I was not entitled to receive a discharge and motion that this discharge for the remaining loan be denied.
The US Bankruptcy Trustee entered a final order of all debt discharge on XX/XX/XXXX and my case was discharged succesfully.
It is now XX/XX/XXXX and I have had AESXXXX issue a lawsuit in the court of XXXX XXXX XXXX PA ( prior county I lived in during XXXX ) and I am appearing in court to defend myself against this predatory behavior. It should be noted that the Predatory actions of this private loan organization are illegal and this complaint should be followed up with this organization Timeline of Events Leading to XXXX XXXX 's Bankruptcy Discharge.
XXXX. XXXX XXXX Loan for school received ( continued payments through ( XX/XX/XXXX ) XXXX. XX/XX/XXXX Laid off from sole job during Covid-19 hardships and loss of wages commenced this month XXXX. XX/XX/XXXX Utilized all savings and made payments on all debtors until destitute and proceedings entered for XXXX XXXX XX/XX/XXXX.
XXXX. XXXX XXXX to XX/XX/XXXXXXXX XXXX XXXX case was active and open all creditors were mailed by the court and Trustee provided Creditors two separate opportunities to present any extenuating reasons why Debtor should be not have any accounts discharged.
XXXX. XX/XX/XXXX - XXXX XXXX Discharge for XXXX XXXX - Case Closed
|
07/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I consolidated my Direct Loan in XX/XX/XXXX. They were my loan servicer for many years and I made my regular payments on time. The loans got assigned to XXXX XXXX in XX/XX/XXXX. I again made all of my regular payments. I am in the PSLF program so I had to transfer my loans to fedloan servicing. I kept meticulous records so when I asked for a summary of my payments that counted toward PSLF they were short many payments. They claimed that several payments occurred while I was unknowingly receiving a deferment so I filled out the paperwork and had those removed. My statements from XXXX throughout the first 6 months of XXXX showed 72 qualifying payments. In XX/XX/XXXX after they received my employment certification the monthly bill showed that I had made 84 qualifying payments. On XXXX XXXX, XXXX my bill now showed that I only had made 50 qualifying payments. No explanation was given. I called fedloan and they said it was a computer glitch and it would be fixed in 60 days. It was not. After many phone calls they finally said that it would be fixed in XX/XX/XXXX. On XX/XX/XXXX, I received a statement from them verifying that I had only made 65 payments with no explanation and no dates of the payments that didn't qualify, just a summary of my work experience and the total number of qualifying payments. After examining the document it appears that only XXXX payment from XX/XX/XXXX to XX/XX/XXXX counts toward PSLF, even though I made nearly two years of payments during that time. No reason was given. On the XX/XX/XXXX billing statement the 65 PSLF payments were reduced to 56 qualifying payments. Again no reason was given for the discrepancy. I have contacted them but their customer service agents did not have any answers. I tried to get a manager in the department that could help me but I was told they don't take phone calls. I am within two years of having my loans forgiven so I can only assume they are deliberately taking these payments away. Fortunately I have kept the necessary records and sending those in to you so that you can correct this. After researching XXXX online many other borrowers are having the same issues with missing payments so I believe this is a fraudulent practice and they should be removed as a servicer. I am attaching a summary of the payments to XXXX XXXX, XXXX XXXX ( XXXX ) and the fedloan summary. I am not sure which of the XXXX payments they took away that was previously approved by XXXX. While researching I found two additional payments that they missed before, the {$220.00} payment on XX/XX/XXXX to Direct Loans and the {$390.00} payment to XXXX XXXX on XX/XX/XXXX bringing the new total to 30 payments they are trying to take from my qualification. I am sending the documentation for those. As fedloan hasnt told me which of the other payments they are not counting I am sending their own summary of the payments that qualified previously with the documentation removing the deferments/forbearance that allowed those payments to qualify.
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12/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have had multiple issues with the XXXX XXXX XXXX XXXX XXXX through Fedloan servicing that I have tried to resolve directly with Fedloan via multiple phone calls and inquiries, as well as working with partner/outside organizations to help resolve this issue.
The following details the most recent experience I've had with this program. I filled out the application for loan forgiveness on XX/XX/XXXX. On XX/XX/XXXX I received a letter from Fedloan that they received my application for forgiveness which had been filled out, and signed by me and my employer. On XX/XX/XXXX, I got notification from Fedloan that I have made XXXX XXXX qualifying payments. Please see attached documents for details. There is also a notification on my Fedloan website that I have made XXXX qualifying payments.
On XX/XX/XXXX, I received a letter from Fedloan that said that my employer needed to contact them, as there was missing information on my application according to the letter. The letter did not specify how to contact them or provide any specific contact information. I consulted with my employer, we reviewed the XXXX forgiveness application that we submitted together and did not see any missing information. However, we decided to call Fedloan together, with hope to resolve the issue. Here are details from the call.
1 ) Waited on hold from XXXX, spoke to XXXX ( XXXX ) about the issue related to the letter I got on XX/XX/XXXX about my employment verification and section XXXX not being completed properly ( even though it was ). She said that a XXXX needs to update my account once they have my employer 's verification that I am still employed at ( my PSLF qualifying employer, a non-profit agency, that I have been employed at since XX/XX/XXXX ).
2 ) We were transferred at that time and on hold until XXXX. We Spoke with XXXX ( XXXX ). When I shared that the application we submitted for XXXX, from what we could see, was completed correctly and did not have any missing information she said that they are changing the forms, and planning to require that employers put the date the form was filled out as the " last date of employment '' and that is why they needed additional verification from my employer. My employer gave her title and verified that I am still currently employed, and XXXX updated the account and said that I should receive written notification. To date, ( XX/XX/XXXX ) I have not yet received any written notification.
XXXX ) I asked if there was anything else I needed to do and she said no. She said that I could certify my iXXXX XXXX XXXX XXXXXXXX and continue making payments if I don't get forgiveness before my first payment is due. She also said that I will be refunded all payments back to the date of XXXX payments if/once my balance is forgiven. She also said that it could take several months, there is no timeline, but then later said some people have already received forgiveness. The next step should be that I hear whether or not my loan forgiveness is processed.
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04/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
At XXXX XXXX XXXX I began college in XXXX. I went to XXXX XXXX University. I was the first male in my family to attend college. My parents did not make XXXX a year with XXXX younger kids at home. After doing all the paperwork I was set to go, with some grants, track scholarship and small student loans. At the time I did not qualify for any VA benefits due to my father would receive his just dues from his XXXX XXXX in XXXX. He would receive those benefits until 10 years later ( XXXX % XXXX ). The back pay didn't go back far enough to cover my school. At the time XXXX was the cheapest University in the XXXX. As time went by the loans grew more and more each year. I couldn't work at the the time due to XXXX rules for athletes. I majored in XXXX and after track ended I worked full-time and went to school part time. Loans grew slightly more over time.
While going to school part-time my loans defaulted. I didn't find out until I lost a Federal Tax Return. By then loan had doubled. It seemed that ever time it switched collectors XXXX was added in fees. I was given a number to call to get it all straighten out. From this point I was told several lies. I was told that if I consolidated the loans the fees would be taken off. Wrong. I was also told that my tax returned collection would be reversed because of the economic hardship it created at the time. Wrong x 2. It wasn't much but return would have paid my {$320.00} rent that month and got me caught up. Instead I have been struggling ever since.I went several years working low paying and high responsibility restaurant jobs. Several years with barley enough to make end meet.
In the last 5 years things have been on an up swing but I have a dark cloud from the past over my head.My employer revived a letter of garnishment to take 15 % after taxes out of my check. I was then offered rehabilitation program to try get this all to level I could Pay. I paid {$20.00} a month for ten months. I was promised that all fees and interest would be waived with completion of program. After completing the program I was told the fee from before the consolidation could not be removed and I would owe may more. And take an heavy tax burden as well.
I can't afford to make payments that are required. The burdened has now grown because I got married. Do I get divorced??
Here are the numbers : XX/XX/XXXX to XX/XX/XXXX Loan were roughly {$17000.00} XX/XX/XXXX Discovered loan had defaulted {$27000.00} From XX/XX/XXXX to Today {$70000.00} I make XXXX per year and so does my wife.
We have family of four.
I would be almost XXXX XXXX XXXX under the current high payment.
I having a hard time buying a better home my family because my DTI is 170 % There is barley anything left over at the end of the month as it is.
This loan was not granted with that same toughness as a mortage.
I was given this loan with no money, only a potential to make income???
I should have qualified for grant based of income. Yet I was served up Student loan.
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11/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I submitted my application for re-paye. I was notified that I had missed the due date for this income based repayment program and then I was told I had a large balance due because I had missed this reapplication date. This took me by surprise because, based on my promissory note, and prior applications for repay, I was several months ahead of schedule when I submitted the application. When I brought this up with the company, they apologized and said that my loan had to be been reorganized under their company and thus my repayment had changed. They failed to notify me of this and thus never provide any documentation saying that I had a change to due date, that I was past due for this application, or that I should reapply for repair on a different schedule. They admitted fault in this, advised that I go on administrative forbearance, and continue to make my new payments. I did all of these things. However I noticed that my loan was still past due after 2 months under the new repay agreement and after I had supposedly gone into administrative forbearance. I called them back, and that 's when they informed me that my administrative forbearance had been denied. This is a surprise to me because I was told I was not applying for administrative forbearance, rather that it was granted given a special circumstance that had occurred. At this point, my loan is coming dangerously close to 90 days past due. I was then advised to reapply for administrative forbearance, disenroll from auto pay, then reenrollauto-pay, this trick as a called it within reset my past due amount enroll the amount owed back into the original principal of the loan. Further, they continually advised me to go into forbearance. Advising that forbearance would forgive this 5 to {$6000.00} debt that I supposedly had accrued. Unfortunately, I am a military member attempting to receive a military loan repayment. This program, unfortunately, will not make payments on loans that go into forbearance. Thus, FedLoan 's solution of forcing me into forbearance is a non-viable option for me. I was further advice to call them back today, XX/XX/XXXX. Since my last discussion with them, I have not received a response to my request to stop automatic payment, I have not been notified of the administrative forbearance approval, and when I called back today the loan company was closed for the holiday ( despite them telling me to call on this date ). My account will become 90 days past due despite my following all their instructions and my attempts and to correct their mistakes. Despite these efforts, it looks like that I will go into delinquency on the loan. This is particularly upsetting for me considering that I have made all of my payments on time since graduating from XXXX school. I would appreciate any help your organization could provide me in mediating this conflict with my Loan Servicing Company. Of note, I also have loans with other loan companies and have never had these sorts of problems. Thank you.
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06/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I graduated from XXXX XXXX in XXXX and since then I have worked continuously as an XXXX for the XXXX XXXX XXXX. In XX/XX/XXXX I consolidated of my Federal Student Loans ( about {$130000.00} ) through Direct Loans under the Income Contingent Repayment ( ICR ) program so that I would qualify for the Public Service Loan Forgiveness Program after 10 years of repayment. For the past 6 years I have made all of my payments faithfully. It is my understanding that the Direct Loans program was ceased and all federal student loan servicing was passed to XXXX XXXX, which was then passed to XXXX. During each transition I have continued to pay faithfully. During a routine customer service call recently with XXXX I was informed that my loans were not on the ICR program and that I would not qualify for the Public Service Loan Forgiveness program. I was told that when Direct Loans was ended and the servicing was transferred to XXXX XXXX and then to XXXX, that my loans automatically reverted to a standard repayment program. Which makes no sense at all because XXXX XXXX and XXXX ca n't possibly change the terms of my repayment program unilaterally without any sort of notice to me. You can see in the document I attached from XXXX there are highlighted references to me being an ICR borrower. In order to start to untie this mess I asked for XXXX to produce a copy of the terms of my loan and the Promissory Note from the consolidation in XX/XX/XXXX. ( Which is the promissory note that underpins my obligations. ) Numerous times XXXX customer service reps have claimed that XXXX does not have a copy of the Promissory note or the terms of the loan given in XX/XX/XXXX and that I would need to secure it from the Department of Education. As the servicer of this debt though, XXXX is required to be able to produce proof of the debt they intend to collect, right? Meanwhile the DoE is claiming that they do n't have any copies of the Promissory note or the terms of the loan from XX/XX/XXXX and that I would need to contact XXXX. So each party is pointing the finger at the other and no one seems to actually know the terms of my debt and repayment. After contacting the XXXX office for client advocacy and trying to make headway with my case there, my loan servicer was suddenly changed again to Fedloan servicing. Then suddenly I received notice that the terms of my repayment had been altered and I was provided with a standard repayment schedule at ~6 % interest. But the notice to me had not indication concerning WHAT had actually changed and what the terms were before the change. In addition Fedloan servicing also seems to have no idea about the fact that I was under an ICR program dating back to XX/XX/XXXX. I really need some help here. Qualifying for this program could means tens of thousands of dollars if not more than one hundred thousand dollars. Please help me to untangle this mess so I can complete my payments and put this debt behind me. Thanks very much in advance for your help.
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06/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is my most recent communication with FedLoans. It summarizes the most pertinent issues.
Hello. This will be the third time I've emailed about the same issue. I have not received a response in writing, and I have made two phone calls about this issue. I'm including the original message I sent and the dates of the phone calls. I am HIGHLY unsatisfied with the level of service I am receiving from FedLoans as a student loan servicer. The representatives are unable to complete the plans we agree to on the phone. I will be looking into making formal complaints about your services and adequacy in overseeing loan repayment. If you are interested in addressing this grievance, please contact me.
Hello, It looks like your records show I am late in making my XXXX payment.
I received my first statement from you in the mail today, dated the XXXX of XXXX. My bill is due on the XXXX of each month, and my payment to XXXX has already processed. I am not late in my payment, nor could I have known where to send payment prior to your notification. I have documentation showing that my statement from XXXX called for a payment on my loan by the XXXX of XXXX and that the payment has been made. Please let me know if you need copies of these documents to correct the error on my account. I will not accept " late '' status on my account, as I am current on my monthly payments.
It also sounds like your records show I have not completed or been approved for the Income Driven Repayment plan in 2019.
I re-applied for the Income Driven Repayment Plan in XXXX of this year, and received approval for the Income Based Repayment Plan in my XXXX inbox dated XX/XX/XXXX. I'd be happy to supply the documentation that shows my renewal has been approved for 2019, please let me know if you need this documentation as well. I will not accept the " adjusted '' amount listed on my statement for the next billing cycle ( XXXX 2019 ), as it does not reflect that my loans have been recalculated under the Income Based Repayment Plan.
I spoke with a representative on the phone earlier today, and was unable to clear up these errors on my account. I'm hopeful that this email will support action on my account.
I expect these oversights to be righted before my next payment comes due. Please let me know if you need any additional information or documentation to support this correction.
Thank you.
Original email sent via secure email on MyFedLoans.org on XX/XX/XXXX.
No response. Second email sent via secure email on MyFedLoans.org on XX/XX/XXXX.
Called and discussed the documents Ive sent. Made arrangements for administrative forbearance while my account is righted onXX/XX/19. PRIOR TO THE XXXX DUE DATE.
Called to clear up why my account had not been placed in administrative forbearance and was assured it would happen within the next 24-48 hours on XX/XX/XXXX.
None of the issues listed have been addressed. Sent third email via secure email detailing issues thus far on XX/XX/XXXX.
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10/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am filing this complaint against Fed Loan Servicing for refusing to honor 15 payments made towards Public Service Loan Forgiveness ( PSLF ).
I have had federal student loans since XXXX. Between XX/XX/XXXX and XX/XX/XXXX, I worked for a nonprofit organization and was making monthly payments that counted towards the Public Service Loan Forgiveness Program. Under this program, I would make 120 payments towards my loan so long as I worked full time as a teacher, at a nonprofit or for the government. During that time, I made 15 payments that counted toward loan forgiveness. My loan servicer at that time was XXXX XXXX, and I have attached the payment history that shows the payments made during that time ( see page 10 ).
In XX/XX/XXXX, I applied for loan consolidation. On XX/XX/XXXX I received a letter from Fed Loan Servicing ( the new servicer ) that stated that my consolidation was almost complete ( see attached letter ). The letter indicated I expressed interest in the Public Service Loan Forgiveness Program and advised me of my payment plan options under this program. Nowhere in the letter was I informed that I would need to restart my 120 payments from zero due to the loan consolidation.
On XX/XX/XXXX I received a letter from Fed Loan Servicing informing me that the consolidation was complete ( see letter attached ). Again, I was not informed that my previous 15 payments toward PSLF would not be honored because of my loan consolidation.
On XX/XX/XXXX and XX/XX/XXXX I called Fed Loan Servicing to inquire how many payments were still needed for me to meet the 120 required under PSLF. During both of these calls, I was informed that any payments made to XXXX XXXX do not count toward PSLF because I consolidated my loans. I was never informed of this in the 2 letters I received from Fed Loan Servicing. Additionally, I have called Fed Loan Servicing on several occasions between XX/XX/XXXX and XX/XX/XXXX, and have continuously been told my my prior payments do not count.
Since XX/XX/XXXX I have made an additional 63 payments toward PSLF ( see attached letter, note the letter was sent in XXXX and I have made additional payments since then. The letter indicates I made 60 payments ).
I believe that Fed Loan Servicing is engaging in abuse and unfair loan servicing practices. I have made payments towards my loan and worked for a qualifying PSLF program employers in good faith. I was under the impression that my payments would count, and I was not informed until after the consolidation that they would not count. Had I known this, I never would have consolidated my loan. I am sure I am not the only borrower who is being taken advantage of by Fed Loan Servicing. In this situation, they are committing financial abuse against me as a consumer.
As a resolution, I would like my previous 15 payments when I worked full time for a nonprofit from XX/XX/XXXX to XX/XX/XXXX, to count towards my PSLF, increasing my qualifying payments from 63 to 78 payments.
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07/27/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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American Education Services is scamming XXXX of Americans out of their hard earned money. First let me say that none of my student loans were ever explained to me by my financial aid offices at the University XXXX at XXXX, University XXXX at XXXX, University XXXX XXXX or XXXX XXXX University. I was told that these were the only means of financing my education and that everyone had loans because the loan repayments were so easy and the cost to borrow the money was so cheap. Now I am riddled with student loan debt I do not understand. My federal loans seem to work just fine, I have set them up on automatic payments and I can see each month that the principal is reduced. My private loans, XXXX from AES specifically, are a much different story. AES has returned my payments on several occasions XXXX weeks after the payment was made and told me that my checking account does not exist just so that they can charge me a late fee, I resubmitted the same information about my account to them and the payments was processed without any issues but with the added late fee. My principal balance is XXXX times the amount that I borrowed XXXX years ago and they are applying 100 % of my payments to interest only despite that fact that I am not on an interest only repayment plan. I sent them a message through their email service in XXXX asking them why this was happening and I was told that I had made my last interest only payment that month ( extremely convenient ) and that my future payments would go towards my principal but alas even today my payments are being applied only to interest on my loans which never seems to go down. I took out approximately {$44000.00} from them around 8 years ago and today my balance is over {$65000.00} despite me paying over {$500.00} a month. In addition they purchased my loan from XXXX and despite paying nearly {$900.00} this year on that loan only {$110.00} has been applied to the principal. At this rate I will never pay off these loans, I will have a payment for the rest of my life. There is no light at the end of the tunnel with this company, they are not honest or they are incompetent but either way they need to be stopped. Knowing that I will never stop paying them as long as I live and knowing that because of the federal protection this bank receives on their private student loans I will not be able to rid myself of this bad debt in my lifetime, I am hopeless. I will spend the rest of my life handing over {$6000.00} a year ( that means I have to make {$12000.00} just to pay them off ) to an immoral company who is being protected by the same government who already takes a XXXX of every dollar I make. You have created this website to give people a voice and I suspect that this is all this website is intended to do by letting people write down their terrible experiences and feel like they have been heard. I am submitting this assuming that nothing will ever be done to this company and that should let you know how desperate I am.
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07/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My federal student loans were serviced by Navient until mid-XXXX XXXX, at which point they were transferred to FedLoan Servicing. This transfer was due to my submission of documentation for the Public Service Loan Forgiveness ( PSLF ) program. As I understand it, I had no choice in whether my loans were transferred because FedLoan is the only servicer for loans being considered for the PSLF program. The last payment I made to XXXX on XX/XX/XXXX ( for the due date of XX/XX/XXXX ) was not reflected in my FedLoan records, but a customer service representative told me in XX/XX/XXXX that it could take up to 90 days to transfer payment history. She advised me to continue making payments as usual, even if it said my payments were late due to the missing XXXX payment. It would eventually update with the XX/XX/XXXX payment and the subsequent months would also update so that they would be counted as on-time payments, she explained.
I contacted FedLoan again in XX/XX/XXXX and was assured that the payment history would update soon. In XX/XX/XXXX I called again to request an update and was told it should update soon. In XX/XX/XXXX, after calling again to ask why my payment had not posted, a customer service rep confirmed that FedLoan had the payment from XX/XX/XXXX ( processed in XX/XX/XXXX ) but it was unapplied to any month and therefore was not counted as a payment. She assured me that she would fix this. I made additional attempts to resolve this issue in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. In XX/XX/XXXX I had a lawyer attempt to resolve the issue.
This unapplied payment and the resulting " late '' payments '' have STILL not been corrected. I have made numerous attempts to resolve this with FedLoan over the past year and a half, but no change is ever made. I finally made a double payment in XX/XX/XXXX to bring the account current, as I was worried the constant late status of my payments would negatively affect me. I have now received a notice that one of my loans is no longer eligible for the special grant/forgiveness program offered through my college due to late payment, which is upsetting because I have not missed any payments there is just a payment that has been misapplied for over a year, and FedLoan appears incapable of rectifying the issue. Also upsetting is that I was assured several times that my eligibility for PSLF would NOT be affected ; however, I am now discovering that is not the case because qualifying payments can not be made more than 15 days late. I have made every payment on time or early, but because FedLoan did not apply my XX/XX/XXXX payment, every subsequent payment through XX/XX/XXXX was marked as late. Given that a year and half is a long time to resolve an issue of how to apply a payment, and as evidenced by their lack of action even after being contacted by legal aid, at this point I can only assume that FedLoan is unwilling to properly handle my loan and does not care how their actions have impacted me.
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01/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for the Public Service Loan Forgiveness program in XX/XX/XXXX, as soon as the program was established. I was approved, but told that there was no documentation to be provided until I had made my 120 consecutive payments. I had made several calls in years following, with the same response.
I transferred my loans to Direct Loans in XX/XX/XXXX, as I was informed that this was the only way I would continue to qualify for the PSLF.
My 10 year/120 payment date was XX/XX/XXXX. In calling several months prior to be sure everything was in order, I was told that XXXX did not have anything in their records that I had even applied or been approved.
I re-applied after being told that they could possibly backdate it so that my 120 payments would be considered.
I was then told that my Direct Loan did not qualify me for the PSLF, and that I must consolidate once again to an income driven payment plan. I did this ( which raised my monthly payments ), and am now being told that none of my payments for the past 10 years will be counted.
I have a list of documented phone calls, with each customer service rep 's " explanation '' and information. The above description does not even include the multiple times I was told my application was not received ( that was mailed/faxed a total of 4x ), that they were " waiting to hear from my employer '' ( when my HR director spoke to them on the phone in person ), and so many, many other discrepancies. My most recent phone call indicated a " long list of reasons that your previous payments do not count '', including 'deferment, default, change in employer, etc. '. None of these are true ... I have worked for the same employer for 10+ years, and had automatic withdrawal from my checking account every single month, never late, never missing a payment. In explaining this to the customer service rep, I was told that my case would have to go through a " review '' that would take at least 60 days. When asked for him to provide me a copy of my payment history ( which one rep said " disappears once you transfer your loan '' ) and/or the list of " problems '' that were on my account, he indicated that this information could not be provided to me.
My loans should have been forgiven in XX/XX/XXXX, or at least backdated and be in the process of being forgiven. I am now starting back at square one with my very first payment being counted as last month, XX/XX/XXXX. I am XXXX XXXX XXXX, have been working 2 jobs my entire life, have sacrificed having a family, and have jumped through all of the hoops that have been required in order to qualify for this PSLF program. Every time I speak with an employee of XXXX or PSLF I receive different, vague explanations. I have documentation of dates and descriptions of phone calls along with representatives names and ID # and all email/mail correspondences if needed. I am attaching documentation of my 10+ years of student loan payments. Any assistance in this issue would be appreciated.
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09/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
I would like to file a formal complaint against FedLoan for paid student loan payments that were reported as delinquent. This is an effort to correct the errors made to my student loan account. I am a XXXX and XXXX XXXX Veteran as of XX/XX/XXXX. Before that I had been going through a series of health and financial issues at reoccurring points. In XXXX I made a goal to rid myself of debt entirely because the payments were drowning me financially which had a negative impact on me physically and mentality. I took a job overseas and began my journey of removing myself from debt as well as seeking other sources for help as far as my physical/mental body. In the year of XXXX I made several payments to include excess payments as well. I have attached receipts showing my payments were made on time to Fed Loan. These receipts are all confirmations to my email because when I attempted to access my payment history on the FedLoan website I received an error message which I have also attached. I have attached screenshots of the error messages received under my account when I log-in to check my payment history. I no longer had access to that once my XXXX and XXXX XXXX XXXX Application was approved.
During this process my credit score has been negatively impacted due to incorrect filing on the part of FedLoan. It has been reported my student loan payments were late for the following months ; XXXX, XXXX, XXXX, XXXX, XXXX of XXXX. This was the period just before I submitted my application in XXXX. In XXXX I consistently made on time payments to FedLoan to include excess payments which are recorded on the receipts. My claim with the VA was approved on XXXX XX/XX/XXXX at which I was informed that the following steps should happen ( see below ) : VA Documentation If we determine that you are totally and permanently disabled based on documentation from the VA, XXXX will notify you that your loans and/or TEACH Grant service obligation have been discharged and instruct your loan holders to return any loan payments received on or after the effective date of the VAs disability determination to the person who made the payments.
Based off of the supporting documentation I am supposed to receive a refund payment based of the effective date of the disability determination. I am led to believe this was intentional and ask for a third party to assist in the matter. It is disappointing to think a loan servicer would go so far as to ruin my credit after I had recorded on time payments for several years. I would have never known this mishap occurred if it werent for the credit monitoring subscription I keep handy. I have been avidly attempting to gain an exceptional credit score for a few years now. I feel as though any private company servicing the government should use more trusting companies when it comes to handling individuals debt obligations. For FEDLOAN to go back and record I paid late is a dishonest disservice to the American people who are heavily indebted.
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01/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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Hello. I have written around 4 or 5 letters to AES XXXX American Education Services ) concerning this issue and I hope that you can help. I am a healthcare provider with a spouse who lost his job due to the COVID-19 pandemic. Despite this, although struggling to make ends meet, I have managed to make my monthly payments. I am in a property with rent payment that is {$2300.00} a month. This takes my entire paycheck. We are finally in the process of finding a home to buy and are building. It will give me a much cheaper monthly payment. We are a few weeks from closing and I received an alert that my credit score had dropped XXXX points due to a negative remark from AES XXXX I was XXXX days late on my payment. I was totally unaware. I thought the bill was paid after I was fraudulently tricked into signing up for a loan consolidation program. My account was hacked by this company, I had to get new debit cards, and on top of that, I did not have access to my email for a while. Usually when a bill is late, AES will contact myself or my coborrower. I have yet to receive any phone calls reminding me to pay and did not receive emails to remind me. I immediately paid the bill to get the account current on XX/XX/2021, the same day I found out, in the amount of {$150.00}. I then signed up for automatic withdrawal to avoid this. I called AES and they said they could not reverse the negative remark but I could submit a dispute. I asked for a good faith reversal via letter and have been denied 4 times. I receive the same response with no elaboration, despite not being contacted by phone per policy. Even when I logged on to pay the bill, there was a warning to pay right away to avoid the account being reported to the credit bureau. Oddly, not fair as the warning was there, but they had already reported me to the bureau with little effort to contact me or the coborrower. I know it has to be reported, but the credit bureau said I could still request a good faith reversal. I advised AES that this occurred and has dropped myself and my coborrowers credit score. That same coborrower, my Mother, was willing to help me get the home due to the negative remark, but it is now on her credit report as well. She was not contacted by AES prior to this happening. I will be XXXXXXXXXXXX as this will now prevent me from purchasing my home and we have already ended our lease. I ask and beg that you please help me to resolve this as we were set to close in 1 month. I have young children and an ill husband and parent. I have signed up for automatic payments to show my good faith, and the first automatic payment of {$76.00} was withdrawn on XX/XX/2021. It is not fair that I be penalized when I was never contacted by phone about the account being late, and my coborrower was not called as well. I can provide phone records to prove that I was not contacted. The account is current. I only ask that the negative remark be reversed so we can purchase our home. Please help. God bless.
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02/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Upon finding out that my current employment as a XXXX would qualify me ( as of last XXXX ) for PSLF, I submitted my employer information document. I had made sure to check every box as I was a teacher beforeXX/XX/XXXX, and was very close to forgiveness. I had the proper qualifying loan, I had counted every payment, and I was sure that I had reached the qualifying 120 payments for eligibility for forgiveness. When I submitted my paperwork, FedLoan Servicing informed me that I did not have enough qualifying payments. I went to check their payment tracker and all my payments from XXXX were disqualified because they claim that an amount was not due for those billing periods.
I looked into my paper records and found three examples of bills from those periods with amounts due. I made those payments on time, yet they were not recorded. My guess is that when my loans were transferred from XXXX XXXX XXXX to MyFedLoans, some mistake was made in the classification of these payments.
I included in my complaint to the company the following documentation of their records and the paper bill that contradicts their records.
XXXX XXXX XXXXXXXXXXXX XXXXsharing The documents clearly show that not only were there bills due for the dates in question, but that I had paid them.
They reviewed the information and replied with the following : _____________________________________________________________________ Thank you for contacting FedLoan Servicing. Per your request we have completed our review of your eligible and qualifying payment counts in your pursuit of Public Service Loan Forgiveness ( PSLF ). We can confirm your payment count is accurate and now consider the matter closed.
You can review the details of your payment history, including all periods that we reviewed, by using self-service features at any time by signing into Account Access at MyFedLoan.org. You will find your payment count information under " Payments and Billing, PSLF Payment Tracking. '' You can also review all eligible repayment plans for PSLF and
TEPSLF, and other eligibility information at MyFedLoan.org/PSLF.
We appreciate the opportunity to service your student loan account.
_____________________________________________________________________ I called and the agent said " Not to worry because my loan would be forgiven eventually under the special XXXX payment waiver. '' They then closed the conversation.
Although it may be true that the waiver will make me eligible for forgiveness, I would like my forgiveness now as my employment is soon to change, and I need to get this situation closed currently.
According to the terms of the PSLF as originally stated, my loans should be forgiven with the current number of payments as the first 39 payments of the 127 I have made have been misclassified as being ineligible payments when the documentation I've provided shows they are eligible.
I need this situation resolved as soon as possible as my employment is set to change soon.
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02/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Hi there, I 'm a XXXX employee enrolled in the XXXX ( XXXX ) through FedLoan Servicing ; the plan in which after XXXX payments the remainder of the loan will be forgiven. Once again, FedLoan Servicing has incorrectly placed my loans into the wrong plan and provided contradictory information.
I keep a spreadsheet with the date and name of the person I 'm speaking to, along with their guidance - for the past 3 years. Nearly each time, the instructions contradicted the prior call instructions. The customer representative herself/himself is usually professional and courteous. I follow their instructions, and that 's where things fall apart.
In the latest incident, on XX/XX/XXXX, I was advised that the newly rolled out REPAYE program would offer the lowest monthly payment while maintaining eligibility for the PSLF. I asked her this question twice, because it 's very important that I stay on the program in order to reach the XXXX payment requirement. She confirmed the change would not affect the PSLF ( other than losing XXXX months of payment credit while in forbearance during the change ). When I asked if I should choose the REPAYE option, the rep replied no and advised I check the box entitled " I want the income-driven repayment plan with the lowest monthly payment '' which would result in the REPAYE option anyways, since based on her calculations, that would be the lowest monthly payment. And so I requested my loans be moved from the XXXX with a payment of $ XXXX.
I just received noticed that my loans were moved to the XXXX XXXX XXXX which is XXXX ) not eligible for the XXXX, meaning none of my payments would count towards the program and XXXX ) my monthly payment would now be {$1000.00}. Needless to say, while I should n't be surprised since this is what I 've been dealing with since enrollment into the program ( which took over XXXX months to process ) over the last XXXX years, it alarms me that this clearly unqualified loan servicer continues to manage XXXX of the country 's largest student loan program. Now I sit and wait until Monday, because they 're not open on weekends, and worry that it will take another XXXX months for this to be corrected while I pay an amount nearly XXXX % higher than my previous payment and XXXX another XXXX months of credit towards the XXXX credit required in the PSLF. The worst part is, even after recapping the original request and discrepancy to the person on the other end of the phone on Monday, I will have no idea if what they tell me this time will be the right answer because each time I call it 's a different answer. I have several other examples, should that help.
Strongly request FedLoan Servicing be considered for a review for negligence, clearly no fiduciary duty, and at this point, predatory practices given the compounding interest and fees they 've received driven by these activities.
I thank you for all of your hard work and efforts towards protecting consumers, it has not gone unnoticed.
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01/24/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I believe I have sufficient evidence that National Collegiate Trust is violating my consumers protection rights and has permanently damaged my and my co signers, my grandpas, credit. I took out two loans thru XXXX XXXX in the amount of {$15000.00}, in XXXX, and another in XXXX for {$6500.00}. XXXX sold my loans right after purchase to National Collegiate Trust and the loans were serviced by American Education Services ( AES ). AES consolidated my payments for the two loans. XX/XX/XXXX a collections company, XXXX XXXX called representing National Collegiate Trust asking for a settlement and threatening to take me to court if I dont. At that time I had already paid {$15000.00} to the {$15000.00} loan and {$4800.00} to {$6500.00} loan. I didnt have what she was asking for so I asked to make a payment and she said it was not an option that I had to talk to my co signers and figure out something. After over an hour long nonstop harassing call, She finally said she would give me a month. She took the {$500.00} I offered as payment to go towards the settlement. I was able to take out {$4000.00} loan against my car. A month later when she called I paid the {$4000.00}, which she said still wasnt enough so I had to set up XXXX withdrawals. The last withdrawal payment was XX/XX/XXXX. I had money in the bank XXXX and XX/XX/XXXX if the agreement was for more. Overall my settlement was for {$5500.00}, which means between the two loans I borrowed {$21000.00}, with XXXX yrs to pay, and paid {$25000.00}, in 9 years. After the settlement I saw on my credit report XXXX XXXXscharged the debt and it has a {$0.00} balance. I have not heard from NCT or AES until last year when they filed two lawsuits against me asking for {$23000.00} for the {$15000.00} loan and {$8100.00} for the {$6500.00} loan. They claimed they arent affiliated with XXXX XXXX but they took the payment and recorded it as recovered principle and interest between the two loans. I then found, before I received the summons, my co signer received in the mail from XXXX a letter asking for a settlement from him this time, proving their affiliation again. Ive had 5 settlement conferences with them where the magistrate instructed them for better balancing and proof of debt. I was never supplied with anything new. I went to court XX/XX/XXXX where they brought a expert witness that works for them at trans world to explain how to read the loan. Before I got my turn to present my case the judge thought we should go to the breakout room and try to settle again. In the breakout room I asked about the balancing discrepancies and their expert witness had no explanation other than he didnt make those reports it was AES XXXX They offered me a {$12000.00} settlement. I said I would consider it, because I have XXXX XXXX XXXX XXXX XXXXs and can not afford a lawyer. I went on to consult with a financial advisor that advised I make this complaint. Now I have my second court date with the judge Wednesday XXXX XXXX.
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10/23/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing after months of phone calls to XXXX and XXXX XXXX XXXX that have gone nowhere and have not resolved what should require a simple fix.
From XX/XX/XXXX-XX/XX/XXXX, I was a XXXX for XXXX XXXX Member and earned an XXXX XXXX Award. In XX/XX/XXXX, I submitted a payment request from XXXX to XXXX in the amount of {$5300.00}. In the payment information submitted to XXXX, I specifically indicated that " Payment to be applied to Group C loans ONLY which are Direct Unsubsidized Loans from XXXX University. '' Please See Attachment, Page 1. The original loan amount for the Group C loan was {$5400.00} and so the payment of {$5300.00} would have nearly paid off the loan ( of course leaving aside the accrued interest ). XXXX received the payment but misapplied it. Instead of applying the payment to the indicated Group C loan, they applied the payment across all of my loans, essentially making no dent in any of them.
I saw the error in early XX/XX/XXXX and immediately called XXXX. I spoke with a representative who indicated that she could see the error on their part in misapplying the payment and indicated that she would submit the request to have my payment reapplied. A few weeks later, my loans were transferred to XXXX XXXX XXXX so that I could participate in Public Service Loan Forgiveness. At that time, I saw that the payment had still not been reapplied. I called XXXX again. This time, they told me, that although they had misapplied my payment and had notation of that in their system that there was nothing they could do. They indicated that it would be a simple fix and that I should contact XXXX XXXX XXXX and explain the situation to them. That has of course proven not to be the case. I have called XXXX numerous times with no resolution. The closest I have come was a conversation in XXXX with a XXXX agent named XXXX who indicated that she was submitting a request to Financial Management for the payment to be reapplied -- months later that has not happened.
I have called XXXX numerous times and each time I am told that although they see the error on their part that there is nothing they can do. When I call XXXX, I am told that although they are the ones managing hundreds of thousands of dollars of my loans that they are in no position to do anything. I imagine that transferring large loans would sometimes require some adjusting, or correcting but XXXX is refusing to be at all responsive.
Lastly, I just want to provide a bit of background on why this matters. I don't mean to be difficult but simply can not afford a mistake like the one XXXX made. I am a public interest lawyer, currently interviewing for positions. My dream job will likely pay {$45000.00} and I have over {$100000.00} in student loans. Fortunately, my law school will pay for the loans I incurred while a law student. I am however responsible for paying my XXXX loans. That is why I needed and requested my payment be applied specifically to my Group C, XXXX loan.
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01/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I filed my Employment Certification form for the Public Service Student Loan Forgiveness program, checking the box that states I am unable to obtain signatures from my previous employers. I faxed my materials with a letter explaining that I work for a foundation in a role that manages grants made directly to my former employer, creating an unethical conflict of interest if I were to request my former boss to sign a document that impacts my personal finances. This could create a power dynamic or be seen as an emolument because I make funding decisions regarding their organization, and this request could be seen as a favor that could weaken the professional integrity of my role. I expected to supply pay stubs to confirm my employment with this agency, but two separate communications with the agency say I am unable to do this, which seems wrong.
Secondly, I was a XXXX member, working full-time as a salaried XXXX but not making monthly payments toward my federal loans because I was in XXXX and on deferment due to XXXX service. The XXXX awards I earned through this program are eligible to be considered qualifying payments toward the XXXX needed to meet criteria for loan forgiveness. But since I was an employee of the school, not of XXXX, I was told over the phone that I could not claim these awards as qualifying payments, which also seems incorrect. My phone connection was disconnected, no attempt was made to reach me, despite them requesting my contact information at the beginning of the call. I submitted an electronic request for assistance as well, and it has been XXXX days with no response.
Thirdly, it seems very unfair that no matter how much my total XXXX awards amount to ( I received XXXX full awards ), I am only eligible to qualify for a maximum of 12 months of qualifying monthly payments, even if the awards would amount to more than 12 months of payments. This, coupled with the fact that I am unable to apply for loan forgiveness until after the 120th qualifying payment, and must remain employed at a nonprofit or qualifying employer until the forgiveness is actually processed, and there is no stated timeline for how long that may take on the documentation I 've reviewed, appears designed to minimize the value of this program that has been touted to me as a benefit and has been the basis of my debt reduction strategy for years ( I am paying lower-interest private loans first because they will not be forgiven ).
Finally, I am recently married, and therefore my Income Driven Repayment Plan payments are now at their max, the same as a 10 year repayment plan would be because we are a dual-income household. But this does n't account for the private student loans I am also paying. Altogether, these amount to 20 % of my gross pay. And the student loan interest deduction credit I claim is XXXX per household, not individual, so my wife and I effectively forego {$2500.00} of tax deductions by nature of us being married rather than single.
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09/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This loan started with the US Department of Education as it is a federal student loan. The payment was {$50.00} a month which is very manageable. In XXXX of XXXX I bought a home and our broker at the time inquired about this loan because of the small payment amount of {$50.00}. Our broker, my wife, and I made a conference call to the department of education. The representative confirmed the {$50.00} per month payment and promised all of us that the amount would never raise. The amount would be {$50.00} forever. Not long after my loan was sent to XXXX where immediately my payment went up. At some points as high as {$800.00} per month. Immediately I have been lied to. Each year I have to recertify my Public Service Repayment Plan program because after 10 years my loan is forgiven. In XXXX I tried to recertify as I have every year and I was denied. They said I filled out my application incorrectly. So I completed the application again and again everytime denied because I filled it out wrong so they said. I had a representative walk me through how they wanted it filled out over the phone and still it was denied. Several months have gone by at this point. Frustrated I looked online to see where I can get help and I found out about the Ombudsman Department. I contacted them and immediately a representative responded. I started to feel good about this. The representative had me fill out the application and I did so just like I had every time before. I was immediately approved. I did nothing different. I don't know why I was denied as my ombudsman application was exactly the same as the 13-14 previous applications. I didn't know why they had denied me and they couldn't explain it to me either. Then when I received a statement I realized that they had charged me interest for the past year of applying to recertify my loan. They didn't take a payment but they charged me more interest than I would have paid. Now my loan is supposed to be forgiven after 10 years but What will happen now? Will I be payed back for that year I lost filling out applications? I asked them and I received no answer. I want to know if that year they took from me will apply to the 10 years of the loan or if I will now have to pay for 11 years. They took a year of my life. I am convinced they purposly denied my applications to get more money out of me. They only have 10 years to get money from me but if they hold my payments and make me fill out applications for a year thats another year of interest I have to pay. So instead of 10 years I pay 11 years of interest. Its an attempt to get more money from me. I know this.
This loan which started at {$50.00} per month was at over {$800.00} per month but now at around {$580.00} this is too much money for me to handle. They take my wife 's income into account but they don't account for my other loans, my wifes loans, or any of our other financial obligations. I have no problem making a payment but I want it to be manageable.
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06/25/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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In XX/XX/XXXX, I received a XXXX Grant of {$4000.00}. The terms of the grant were as follows : 1 ) XXXX in a XXXX XXXX ( XXXX ) 2 ) XXXX in a high-needs XXXX ( XXXX XXXX ) 3 ) Do so for four of the subsequent 8 years.
I have XXXX XXXX in XXXX XXXX XXXX for the subsequent 9 years. The XXXX XXXX website is a horrible thing, but I continuously sent in notes saying that I was working in a XXXX XXXX XXXX XXXX XXXX. I had other, larger, loans to forgive and I knew ( or thought I knew ) the terms of the agreement so I wasn't worried.
At several points I noticed that there was no XXXX Grant link on my loan page ( when I could get to it -- the website is a horror, remember? ) and contacted them. At one point in XXXX, I talked to someone on the phone and arranged to submit three years of certification at once. Had I known of these issues, I would have submitted a fourth year -- I had plenty, it's just that I had three forms readily available. I thought I would just submit the fourth year in the XX/XX/XXXX, which is when I usually did paperwork. I did get warnings through this time, but I'd been getting warnings throughout the process. They reconverted my grant several times without ever indicating I was failing to do some essential thing. The essential thing, which was probably mentioned somewhere in the paperwork but was NOT mentioned in the phone call, was that I had to recertify every year. I never recertified, to my knowledge. All I ever did was call them up and ask to have it converted back to a grant because they'd screwed up and I was still teaching math in a Title I school.
Then in XX/XX/XXXX when I went to submit the last year, I was told that I couldn't submit, that it was permanently converted to a loan, that there was no recourse. I argued with them for months, and at no point did they mention that I could have appealed to an ombudsman. They said that loans are never converted back to grants but they are, and I have the email showing they converted mine, and that they accepted three years after the fact. But they won't accept ONE MORE YEAR of proof. Instead, they have converted the grant to a loan and charged me nine years interest.
The " annual recertification '' is a joke. First, it's not routinely mentioned in the publication of the XXXX grant ( although I'm sure I saw it in the loan papers ). Second, I have told them every year I intend to teach. Third, they are denying me this entire grant and charging me interest because they refuse to accept proof that I've met the terms of the grant. In other words, they are hitting me with a XXXX penalty and 9 years of 6 % interest because I missed a deadline for one quarter of the evidence needed, even thoguh I have the evidence and tried to submit it long before they converted it formally into a loan.
This is a huge problem for many people, but I don't know that many who have been hit with 9 years interest who have likewise worked in the service area required for nine years.
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03/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX, my student loans were transferred to XXXX XXXX as part of the Public Student Loan Forgiveness Program. Within a month I contacted XXXX XXXX XXXX to inquire about how many more payments I have until I reach 120 payments ( and the 10 year service requirement ). The servicer said they needed 90 days to calculate my payments. After 90 days, I called again and was told they needed another 90 days to figure out my account because it seemed there was a consolidation error and all of my loans weren't counting towards my payoff. I asked who made this error and they blamed XXXX XXXX, my servicer in XX/XX/XXXX. They said XXXX XXXX was no longer in business so there was nothing I could do to address their error.
I finally received a letter listing all of my qualifying payment details and the documentation said that most of my loans only had 6 or less qualifying payments and that two loans had 14 qualifying payments so far. I have been working in public service full time since XX/XX/XXXX. I consolidated my loans in XX/XX/XXXX and I got on Income Based Repayment ( a qualifying plan for PSLF ) in XX/XX/XXXX ( according to XXXX XXXX ). I have made 73 payments from XX/XX/XXXX to present day and have always paid the exact amount my servicer requested ( which is set each year when I recertify and stays the same amount for 12 months ). In other words, I have consistently paid the amount the servicer ( s ) told me to pay. However, now XXXX XXXX is saying that most of my loan payments don't qualify because my monthly payments didn't cover all of my loans each month and that I may have been late on payments. Aside from a few forbearances, I have NEVER been late on a loan payment. The money is directly debited from my account on the same day every month. And there is no reason for my monthly payment to not cover all of my loans unless the servicer ( s ) made an error. I have NEVER received documentation stating that my payments were short or that they weren't covering what was due monthly. This is incredibly upsetting. I have only worked in public service for these 7 years to take advantage of this program. I am sick to my stomach in thinking that I have been signing over close to {$1000.00} a month ( now {$1000.00} ) for years and there may be no return on the investment of my time, energy, and dreams. I could have done a million other things with my career and youth, that would have brought me joy but instead I took the responsible route professionally, made payments regularly, all to have XXXX XXXX XXXX tell me I won't be done with my payments until XX/XX/XXXX and XX/XX/XXXX to qualify. This is infuriating.
BTW, when I called XXXX XXXX XXXX today they said it will take another 90 days to get me a document that explains exactly what went wrong with my 73 payments. So that means I will have been asking for them to resolve this for almost a year with no clear explanations. That is unacceptable.
XXXX XXXX Supervisor : XXXX # XXXX
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04/05/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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American Education Services provided me with a health access loan in XX/XX/2007 for my first year of XXXX XXXX XXXX XXXX school ( I was ineligible for federal loans at the time because I had already completed a 4 year XXXX degree and the first year of XXXX school was considered an XXXX year - This is another complaint I have and feel is unlawful. However, I will file separately for that complaint ). After graduation, I was hit with astronomical amount of monthly student loan debt payments from both my Federal loans and from my private loan from AES ; totaling upwards of $ 2500/month. I was unable to afford these payments and contacted AES multiple times asking for assistance in lowering my payments. I was told that there was nothing I could do about my payments because this was a private loan and not a federal loan. Because of this, I struggled for months to make payments and accrued many late fees. Finally after months of struggling and multiple calls to AES, I was able to lower my monthly payments by enrolling in a longer payoff term of 25 years. Since then, I have been making on time payments to AES until I went on XXXX leave and was not getting paid. I asked for hardship or something to delay my payments for a few months. AES, again was not helpful and provided me no information or option on how to avoid late fees and credit reporting on monthly payments I was unable to make due to XXXX leave. Since XXXX leave over 4 years ago now, I have made on time payments. However, the 2 months of missed payments from my XXXX leave still negatively affect my credit score in a significant way. Additionally, this loan was taken out as a joint loan with my mother as a cosigner. I was devastated by the fact that my moms credit would also be negatively affected. I contacted AES in hopes of relieving my mom from any financial responsibility and negative credit effects of this loan. I was told there was nothing I could do and this was after several years of on time payments after my late payments during XXXX leave. Finally, I am now ineligible for interest rate deductions due to late payments at the beginning of my repayment terms ( when I had multiple issues with obtaining help form AES ) even though I have made on time payments for 99 percent of my repayment tern thus far. My interest rate is variable and continues to rise. Over the last 6 years, I have paid {$21000.00} in interest and a mere XXXX on principle. I feel that AES with held information from me on how to attain lower monthly payments and steered me toward paying more than I had to on my loans, causing me to default my loan and making me ineligible for any interest rate deductions.. I also feel AES, withheld pertinent information of how to defer payments during a hardship, affecting my credit in a negative manner. Finally, I feel that AES withheld information on how to release a cosigner from responsibility of my loan, which has now affected my mothers credit in a negative way.
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04/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern, I recently had my loans switched from XXXX to XXXX XXXX XXXX. This switch is due to me working for a non-profit organization and working towards the public loan forgiveness. Upon verification of my employment, I received a letter from the XXXX XXXX XXXX dated for XX/XX/XXXX. This letter provided information stating that I qualified to participate in the forgiveness program and they'd be contacting my current Loan provider for a transfer of my loans. Throughout this process there was no communication from the company. I would try to call, and would be on hold for anywhere between 10-30 minutes, and still not receive a response. I did not have time to wait longer than 10 minutes due to my work schedule, and their hours of availability. A few days before my XX/XX/XXXX payment to XXXX was due, the loans were transferred and I was unable to make that month 's payment. I sent an online question to the XXXX XXXX to request an update and how to make a payment, and did not receive a response. I never received anything in the mail and/or e-mail. I continued to check my XXXX XXXX account online and it had no information. I sent 2 messages in XX/XX/XXXX with a general response of " thank you for contacting us. In response we wanted to share what others found useful ''. But did not receive an actual response until XX/XX/XXXX " welcoming '' me to XXXX XXXX. At that time, I logged into my account again, to find my account to be delinquent, at an interest rate of 6.25 % instead of 6 % ( which it should be for direct deposit ), with an unpaid interest amount of {$260.00}. The amount also shows that my payment is past due by 18 days, and that it could be reported to credit agencies. At that time, I review the paperless inbox, which has 3 letters, all dated for XX/XX/XXXX. One is welcoming me to the program, one is asking for me to pay my past due amount, and how my privacy is protected. I tried to call them, again, and the recording said I may have to wait for 10-15 minutes for a response, and I was on-hold for 25+ minutes. Now, due to this companies lack of communication, poor customer service, and lack of ethics, I am now behind in payments almost a month, have an interest rate that is inaccurate, is charging me for not paying my bill ( which I was never informed how to do so during this transfer process ), and could never get a hold of anyone to help me. Please help me address and resolve this issue. Due to this organizations practices, why am I, and others like me, being charged instead of being allowed to pay our bills. For all I know, they may have sent me something in the mail that got lost, and wouldn't know it because they never answered their phones/e-mails. In my opinion, the unpaid interest should be waived, my account should be put back into good standing, and interest should not be started until today.
I am looking forward to your assistance and response. Please contact me by XX/XX/XXXX Thank you, XXXX XXXX
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04/12/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
Servicemember |
To whom it may concern, I writing this letter to dispute the inaccurate reporting on my credit report from XXXX XXXX XXXX ( XXXX XXXX ). According to my report # XXXX from XXXX, pages 9-15 ( see attached ), there are consistent updates indicating that my account was in an ok status ( as in paid ) between the years of XX/XX/XXXX through XX/XX/XXXX always around the same time of year, between XX/XX/XXXX and the beginning of the following year. The items are also on my XXXX bureau reported the exact same way. These items have already been updated and dropped from my XXXX bureau.
The reason this creates a challenge for me, is because XX/XX/XXXX I was diagnosed with a XXXX XXXX condition called XXXX and less than one year later XX/XX/XXXX, I woke up XXXX in my XXXX XXXX because my XXXX XXXX overnight. Two weeks later, the same thing happen to my XXXX XXXX, woke to a XXXX XXXX. About a month or so later, I was diagnosed as legally XXXX and XXXX. At the time I went XXXX, I was enrolled in school and had to drop out due to my condition. In XX/XX/XXXX, I had my first XX/XX/XXXX XXXX and the second one in XX/XX/XXXX. During these years my family suffered a great hardship due to the lack of income as you can probably imagine and I was unable to make payments on my loans during that time. I currently still have XXXX in my XXXX and will continue to take XXXX and XXXX XXXX in my eyes for the rest of my life.
So, its hard for me to imagine where I would have came up with the money to make one small payment on one loan, let along 12 payments across all the loans spread out every year near or around the exact same time, for a span 2 to 4 months, consistently. Considering I wasn't cleared to return to work until the beginning of XXXX and didn't actually find a job until XX/XX/XXXX.
I understand the law says if you have an account in collections, it will usually remain on your credit report for seven years plus 180 days from the date the account first became past due and never was brought current. However, this reporting appears to be an abuse of this very law. By this being reported as current at times when there was no way I could even pay, this will end up on my credit for another 4 years and at that time, this will have been on my credit for more than 10 years. This appears to be deliberate attempt to extend or reset the seven year plus 180 days rule for automatic removal from my credit, which in turns hurts me and my family even longer after going through a critical 5 year span in this decade already.
I have gone through student loan consolidation, Im currently out of default and making normal payments on time. My wife and I have XXXX kids in college now and these closed collection accounts are negatively impacting my credit scores, thus prohibiting us from recovering and moving on with our life, supporting our children through college and qualifying for a mortgage. These items are reported are absolutely false and need to be removed.
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07/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XX/XX/XXXX : I received notice that my repayment plan was ending, and that I would have to submit a new IBR by XX/XX/XXXX in order to stay on the plan.
XX/XX/XXXX : I submit an Income-based Repayment ( IBR ) Plan request, along with copies of my tax return.
XX/XX/XXXX : I was informed by FedLoan that in order to process by IBR ( I was switching plans ) I would have to make a one-time payment of {$150.00}. FedLoan stated that they would inform me of the due date for the {$150.00} payment.
XX/XX/XXXX : FedLoan informed me that they placed me on a Standard Repayment plan ( no reference was made to the IBR I had submit ), and that my new monthly payment was going to be {$420.00}, starting on XX/XX/XXXX. At this point in time, my payment history was up to date, with the next set of charges owed slated for XX/XX/XXXX.
XX/XX/XXXX : FedLoan sent me a notice that my interest payment of {$150.00} was past due. I had never received a notice that I had an interest payment due in the first place.
XX/XX/XXXX : I paid the past due interest payment of {$150.00}.
XX/XX/XXXX : FedLoan sent me a notice that my request for lower payments was denied because I had not submit the monthly payment. When I logged on to my account, I saw that my monthly payment was now {$720.00} a month ( up from the previous $ XXXX/month ), and payment was not due until XX/XX/XXXX. I had been denied lower payments because I had not paid the monthly payment, which was not yet due.
XX/XX/XXXX : I submit an Income-based Repayment Plan request, along with copies of my tax return. Again.
XX/XX/XXXX : FedLoan did not process my most recent IBR, and so I was forced to pay the monthly payment of {$720.00}. I submit an Income-based Repayment Plan request, along with copies of my tax return. Again.
XX/XX/XXXX : FedLoan denied by IBR, stating that they did not have a copy of my most recent tax returns.
XX/XX/XXXX : I submit an Income-based Repayment Plan request, along with copies of my tax return. Again.
XX/XX/XXXX : I received a phone call from FedLoan Servicing about my student loan. I called them, and they informed me that my IBR had been denied again because I did not submit my tax returns. In talking with the agent, I expressed concern that I could see on my FedLoan account that I had uploaded the tax returns four times, and did n't understand why she could n't access them. She said that I had only uploaded a payment voucher, and not a tax return. I asked her to open the document again and to scroll down to the fifth page, where she could find the tax returns. She did as I asked, and confirmed that yes, they had copies of my tax returns, and that she could see all of the previous tax returns that I had uploaded. My IBR has been on hold because no one could be bothered to scroll past the first page of a 21 page document. The agent informed me that she would send my request for expedited processing.
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02/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Case # XXXX was a prior issue that I had with XXXX. This Case was resolved because a review was completed of any and all eligible payments and my account was updated to reflect the correct number counting towards Public Service Loan Forgiveness. I was advised that number is one hundred and sixteen ( 116 ) eligible and qualifying monthly installments. I submitted a new Employer Certification Form ( ECF ) in XX/XX/XXXX and my payments XXXX out on my online XXXX account. I made an additional payment for XX/XX/XXXX bringing my total potential eligible payments to 121. XXXX stated my eligible date of completion was XX/XX/XXXX. I submitted the Employer Certification Form and application for Public Service Loan Forgiveness as instructed by XXXX. I then received correspondence stating my application was rejected based on lack of qualifying payments. I began calling XXXX in XX/XX/XXXX about this issue. XXXX stated I lacked 5/6 qualifying payments. I reviewed my online account and it reflected 5/6 payments remaining. This was the same account that presently showed XXXX before I sent my application in. I later checked the account again after seeking help from calling representatives with XXXX. My account now showed I had 57/63 remaining payments. I attempted to call on a weekly basis from XX/XX/XXXX to XX/XX/XXXX and was told the same thing numerous times. I was advised my account was under review and I would received an answer within 3/5 business days. I would call back after that time passed and was advised the review would take 6 months to a year. I was advised my several representatives and managers at XXXX that my payments could be seen as being paid on my account for the months of XXXX XXXX through XX/XX/XXXX. I was advised these were the payments not being county as qualifying but my Employer Certification Form was approved and my payments are electronically debited for the amount I was instructed to pay. I was advised by XXXX that it was a computer glitch and I would have to request a payment review ( which I was advised that was happening when XXXX was 1st made away in XX/XX/XXXX ) and it would potentially take a year to review the remaining 5/6 payments. I am at a standstill with XXXX and I have provided everything they need but I keep getting a runaround and I feel I am being treated unfairly because I am trying to apply for loan forgiveness. I also was advised by XXXX that my application is on file and that I would not have to re-submit a new application. I do not feel this is accurate information because I am beginning not to trust anything that XXXX recommends because of the lack of effort and misinformation that I have received. I have attached the prior complaint and recent correspondence from XXXX. The newest correspondence shows that my payments were not counted from XX/XX/XXXX through XX/XX/XXXX, these are the payments that I was informed that should quality and put my account over or at 120 qualifying payments.
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02/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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After graduating from XXXX XXXXl & reaching the end of the repayment grace period, I consolidated my student loans in XX/XX/XXXX. That left me with two loans - consolidated unsubsidized loan and a consolidated subsidized loan. I have worked in qualifying employment for the public service loan forgiveness program my entire adult life and every day since since my first eligible payment in XX/XX/XXXX. I've only had two employers during that time, both are non profits. One is a XXXX XXXX XXXX and the other is a XXXX XXXX. I have tried to turn in employer certification forms annually or fairly regularly to ensure certification.
I have made made every payment except five months where payments were not made because my servicer ( s ) required me to take a forbearance so they could process paper work or transfer my loans between services. Of course, this adds another 5 months or separate monthly payments on the the end of 120 repayment obligation through no fault of my own. To the best of my knowledge the months that I was required to take a forbearance were : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, & XX/XX/XXXX, and XX/XX/XXXX. I believe that the XXXX forbearance was cause the company XXXX, who may have been my servicer at the time and the rest were compelled by XXXX who may have taken over my loan on or about XX/XX/XXXX.
Determining what organization serviced my loan at what exact time leads to the second issue of my complaint. In addition to be forced to delay making qualified forbearance through delays in paperwork process and loans transferring described above, I've been asking XXXX for an accounting of every payment that I have made since XX/XX/XXXX and a determination of whether each payment qualifies for the PSLF program. It is XX/XX/XXXX and I still don't have that. I was given a record of payments since XX/XX/XXXXseveral times. I've been told I was in default ( which was never true ). I've been told that there were no records before XX/XX/XXXX. I've been told that I had previous servicers and they went out of business so there are no records any more. I've been told that their record review is inconclusive. I've asked the NSLDS who my previous servicers are and contacted them myself. One promptly mailed me the records, the other said they turned everything over to a different servicer and didn't retain any record of me at all. My bank statements list the withdrawal from the Department of Education, but not XXXX in name back in XX/XX/XXXX & XX/XX/XXXX. XXXX XXXX got 3 payments in early XX/XX/XXXX before transferring to XXXX. They mailed me their records, but they also list at the Department of Education on the withdrawal transaction with my bank. The bottom line is that XXXX has me at 62 qualifying payments for PSLF when I should be around the 80 mark ( or higher if not for the forced forbearance months ) and they can't produce a complete records of payments made or their eligibility for PSLF after being asked for 4 years.
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06/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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i am responding to this on a different complaint again but same issue.
From previously closed complain : Company 's Response American Education Services " The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA ) received your correspondence through the Consumer Financial Protection Bureau ( CFPB ) portal regarding your student loan which was previously serviced by American Education Services ( AES ). The OCA performed a review of your XXXX XXXX XXXX ( XXXX ) held by the National Collegiate Student Loan Trust ( NCT ). Specifically, we reviewed the loans financial activity and credit reporting. In your inquiry, you expressed concerns about the unfavorable credit reporting that occurred on the loan. Because the loan had been current prior to the cosigners bankruptcy filing, you requested for the charge-off to be removed from your credit report. As you may already know, the cosigner on the loan filed for bankruptcy on XX/XX/XXXX. As a result, the XXXX defaulted in accordance with the terms of the Credit Agreement. At the direction of NCT, the loan transferred from AES servicing system to NCTs collection manager, XXXX XXXX XXXX XXXX ( XXXX ), effective XX/XX/XXXX. This information was submitted to the consumer reporting agencies. AES received and investigated your credit reporting complaint. AES investigation included the review of all relevant account history and documentation, including any information you provided. Based on this review, AES determined the information reported is accurate. Therefore, no adjustments will be made to the credit report. No further action is planned by the Office of Consumer Advocacy at this time. If you require any information on the status of the loan after its default, please call the collection manager, XXXX, directly at XXXX ( telephone number ). For additional questions regarding your loan prior to its default, please feel free to contact AES directly at XXXX. Loan representatives are available Monday through Friday from 7:30 a.m. to 9:00 p.m., ET. '' Ill be short and to the point. This account is a charge off supposedly NCTXXXX owns it and XXXX is currently in possession of my account. Id like to be provied proof and documents that XXXX actually owns this debt and that i even owe them. Provide the transfer paperwork and verify this debt showing the transition from XXXX XXXX XXXXXXXX and when it was a XXXX loan back in XXXX. If this account cant be verified and proven that NCT legally owns this please remove and delete from all 3 credit bureaus.
Its been over 4 years since it was charged off and there is no other collections or accounts after AES charged it off. I believe this is an unverified debt and is noncollectable. As you can see i was current since NCT/AES has advised to Default and practice unfair practices I will be expecting proof of ownership and legal right to collect and if this cant be resolved here i will resort to legal action.
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01/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Once I completed XXXX in XX/XX/2015, I understood I would have to begin paying my student loans to FedLoan Servicing after 6 months. Though I was employed, I was n't able to pay what they were asking of me, which was over $ 1,000/month. Not to mention that I am a single homeowner with a mortgage and other financial obligations. There was no way I could afford this payment or even what was asked of me on an income-based repayment plan. For a while I decided to take a forbearance for a financial hardship, as explained to me as an option. This was honored, but as I 'm sure you are aware the interest that accrued on a daily basis was insane and added almost an additional {$10000.00} to the loan which was already over $ 100k ( this includes remaining loans from XXXX and my XXXX loans ). I always called the servicer and informed them of my issue, but each time there was nothing they could do. I suggested being able to pay at least {$100.00} to go towards the loan, but that was always unacceptable. I asked if they could consider if you have another major loan like a mortgage to help bring down the cost. The answer was always no. For any loan that I 've had ( car, mortgage, credit card, etc.. ) I 've always made my payments in full and on time and as proof my credit has remained in great standing. In the XXXX ( XX/XX/2016 ) I decided, after being advised to discontinue the forbearance, to go with the income-based repayment plan, which resulted in a monthly payment of over {$400.00}. I told them I still could n't afford this, but according to the representative I could pay what I could to avoid the continuous interest charges on a daily from the forbearance and they would n't report anything to the credit bureaus for 90 days. Well that was a lie because just recently I received a notice, better yet a threat, that they would either contact the credit bureaus, garnish my paycheck, or take my tax return if I did n't pay over {$600.00}. I would pay at least {$100.00} to ensure something was paid, but that apparently was n't good enough. I believed this was better than continuing a forbearance that would only lead me into further debt. I could see if I did n't pay anything, but my efforts went unrecognized. I feel like I was misled and now I 'm paying the price yet again for taking them up on their advice. My financial situation has n't changed and I refuse to lose my good creditworthiness, my home, or any other thing for a loan that I already advised time and time again I could n't pay. Unfortunately, I have n't received the big paying graduate level job yet, so until then I just want them to work with me because I take responsibility and ownership for my debts. I think it 's unfair that they wo n't let individuals pay what they can based on their individual situations without penalizing them for deciding to further their education. Something has got to give with these student loans. Please help me. I look forward to your response.
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12/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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After several phone calls I received a voicemail and returned the phone call to the XXXX XXXX XXXX XX/XX/XXXXXXXX. I had also just received my first loan payment letter stating I had a payment that was going to be due in the next month. I had the semester off during Fall'XX/XX/XXXX but already enrolled for Spring 'XX/XX/XXXX. I was confused by the notice and the phone calls from this company. I had gone ahead and called the XXXX XXXX XXXX XXXX XXXX back to see what the deal was with their calls. I spoke to a man named XXXX. He already had all of my account information which seemed both alarming yet reassuring to me. I felt that the knowledge of what I went to school, the company my loans were through and the history of my loan payments made things seem more legitimate. There were very few errors in the details he told me regarding my current loans and status. I am very skeptical so this is an incredibly embarrassing situation for me to be in right now. Going through the process of giving him the information of the company I currently work for, the approximate yearly income I was making and a few other details that did not seem to be too sensitive, not my SSN, DLN, account numbers or anything of that nature. He informed be that I qualified for a public service loan due to the hospital where I currently work. He then informed me of the payments I would be making for the first five months and so on. These numbers seemed way way to good to be true, so I continued to ask some more questions about the adjustments, where to see this information posted and so forth. He informed me that everything would be visible through the loan website where my government loans were taken out of. This was easy to do! What had I been waiting on? What a deal! What I was not expecting, because there was no permission and no bank account information given, was to find in the following week for {$450.00} to be taken from my account. This occured the following month as well. In an attempt to immediately address the problem I called the company who is in charge of my loan to inquire, as well as my bank. Due to the XXXX holiday these places were closed. Following the XXXX holiday a second withdraw was made. This again was not something that was approved or authorized by me. This is being done through a bank account that the account numbers have never been shared and I am the only name on the account. I have no idea on how this happened. I immediately tried contacting the SFLA company to see what was happening. I called their listed number, XXXX and waited for the prompt to enter XXXX XXXX 's ext. in, that prompt never came. I sat and listed to the hold music for over 1 hour and no one every answered the phone. I have filed a fraud notice with my bank for the grand total of {$910.00} transactions on XX/XX/19 and XX/XX/19, for an investigation or at least fraud protection to be set in motion. Please look into this company and shut it down.Thank you.
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02/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is a long read but please bear with me as the details are important.
1 ) My federal student loans were transferred from XXXX XXXX XXXX to XXXX XXXX XXXX in XX/XX/XXXX. I am on the income driven PAYE plan and also enrolled in public service loan forgiveness. I recertified my income and payment amount in XX/XX/XXXX with XXXX XXXX. We made one payment, under this new certification, of {$130.00} to XXXX XXXX before the loans were transferred to XXXX. I only transferred them because we enrolled in the PSLF plan.
When the loans were transferred to XXXX XXXX, they told us that they would honor the recertification payment amount of {$130.00}. We have documentation of the payments made in the amount of {$130.00} to XXXX XXXX and they were on time payments.
They gave us a due date on the XXXX every month. We knew this payment would be increasing over the years so we wanted the due date to be moved to the XXXX of every month. We called and asked XXXX XXXX if we could change the due date to the XXXX every month. We made our payment on XX/XX/XXXX in full. We called on XX/XX/XXXX to change the following month 's payment to the XXXX and every month thereafter. It would be XX/XX/XXXX for the first higher payment amount based on the website payment. However, the notice we received now says that it goes into effect on XX/XX/XXXX. This inconsistent information is exactly why we are complaining.
The complaint is that they are now charging a higher payment and no one said that our payment would be higher simply by changing the payment due date to the XXXX. We feel that they are abusing their power and unfairly charging us a higher amount even though we have recertified and 12 months have not passed. We are only in month 4 and they increased our payments. We had no change in family size or income. They claim that the system recalculated the payment amount when they changed the due date. They refused to manually change the payment back to the original amount of {$130.00}. We feel that they are unfairly charging us a higher amount of monthly payments before we actually recertified. Their system is recalculating payments and is against the department of education 's guidelines for recertification and payment changes.
2 ) When the loans were transferred in XX/XX/XXXX, it immediately went into forbearance which we did not request. We asked to make a payment in XXXX but the lady on the phone told us we were not allowed to make a payment because it wouldn't count. This is all recorded over the phone. Now, the notices show us as missing a payment but this is simply not true. The loan said it was in forbearance. We can easily pay the required amount but we were directly told to not apply a payment until they could remove the forbearance status. Any and all mishandlings related to this forbearance need to be cleared. We obviously don't want to be in forbearance if we're trying to make the 120 qualifying payments as quickly as possible.
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09/16/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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This complaint is centered around multiple attempts to defer payments on my private student loans. In short, the loan servicer, American Education Services has provided inaccurate information resulting in 1 ) forbearance being denied and 2 ) severe delinquency of the account.
In XX/XX/XXXX, after confirming my eligibility, I submitted a request to put all my loans in forbearance as I was working toward a professional license and while caring for my XXXX small children. I did not receive income during this time. My request was approved however I was notified in XX/XX/XXXX that I had a payment due. Confused, I submitted another general forbearance request online. After another notification I was approved but yet I still has a balance due, I called and learned that private student loan forbearance required a separate request- An MRU Forbearance Request. An AES employee emailed me the private forbearance request form on XX/XX/XXXX and I completed them and sent them in via U.S. Postal service per the instructions. I also made a payment on the account in XX/XX/XXXX to demonstrate I was striving for resolution. This payment was very difficult for my family. After several weeks and yet another payment accrued, I received a letter ( dated XX/XX/XXXX ) indicating that my forbearance request was denied. I called AES to find out why the request was denied and learned from an employee that I signed the form XXXX XXXX XXXX and the request was denied because I signed my married name ( which is my legal name ). Interestingly, my payments to AES have come out of my banking account with the name XXXX for the past five years but that discrepancy raised no flags. In any event, I found out that I needed to change the name on my account so I furnished AES with the necessary documentation to do so. I was told by AES that I should submit another MRU Forbearance Request which I submitted on XX/XX/XXXX. On XX/XX/XXXX, AES notified me that my name change was accepted but still not word on the MRU Forbearance request. On XX/XX/XXXX I was notified my MRU Forbearance request was denied because now I owed too much on my loans to be eligible for forbearance. So I call again and learn that if I payed {$370.00} on the account, I would then be eligible for the forbearance. So, again, I made a very difficult to make payment that day, XX/XX/XXXX and submitted a third Forbearance Request. The third request was denied because the AES employee who told me to pay XXXX on XX/XX/XXXX was, " mistaken '' and needed to pay another {$370.00}. I did not have the funds to do so and was told that I should just consolidate my loans with another company. At this point, I no longer have faith that I can resolve this with AES. The reasons for the initial denial and subsequent denials now seem intentionally obstructionist. I have made a small payment on the account for the past few months to show some effort until I am able to get back to work and resume payments.
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01/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX of XXXX, I was notified when I logged into my loan servicer, FedLoan Servicing, that the policies regarding the XXXX XXXX XXXX XXXX XXXX had been changed to make payments easier for those making payments to qualify for the program. I read on about this on my servicer 's site and, wondering if any payments I hade made outside of the grace period in the past would now qualify, I wanted to learn more. I was led from FedLoan Servicing to the Federal Student Aid website, which notified me that the loans I had through XXXX XXXX XXXX now could qualify for forgiveness, as they had not before, if I reconsolidated my loan. I did this.
After doing so, I had submitted the XXXX & XXXX Certification and Application after my current employer filled out their requered information. I faxed this to the U.S. Department of Education-Fedloan Servicing on XX/XX/XXXX. I was then notified in XXXX that they had received this information, however, that my loan was also approved to be reconsolidated with my current loan through FedLoan along with my American Education Loan, bringing my total owed amount to {$52000.00}. This was fine, however, in XXXX I had received another letter stating that the loan that was reconsolidated now no longer counts for the past XXXX years, and that my considered forgiveness date, if qualifying for the XXXX XXXX, would be XXXX.
I have been in repayment at my current non-profit position for the last going on XXXX years. For the last XXXX years, my payments would have counted towards the XXXX XXXX, leaving me at being able to potentially have my loans forgiven XXXX. I was not aware in any shape or form that, while being notified my AES loan could qulaify for the program now under the new policies, that reconsolidating this along with my already current qualifying loan would start my entire process over, leaving the last XXXX years of payments not mattering at all. With discovering this, as I had previously stated, I have attempted to contact FedLoan several times to no avail. I work a full-time position to where I can not be on hold for hours at a time. When given the opportunity to get a call back and keep my place in line, I opt for this option, however, the message will start over again and to no avail, this is really not an option that is successful. It just continues playing again and again despite selecting that option. I have emailed FedLoan XXXX now, XXXX on XX/XX/XXXX and XXXX on XX/XX/XXXX.
I believe that the information presented about the program was not clear, and that this information led me to make a decision that affected the last XXXX years of payments, and is unfair to not only me but anyone else that has possibly experienced this.
I have all letters I received throughout this process and copies of the emails I had sent to FedLoan servicing. I also have the letters that state which of my loans in the past had qualified prior to submitting my most recent recertification form.
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07/18/2023 |
Yes |
- Debt collection
- Other debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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According to the Fair Credit Reporting Act 15 USC 1681 section 602 a states " There is a need to insure that consumer reporting agencies exercise their grave responsibilities with fairness, impartiality, and a respect for the consumers right to privacy. '' XXXX and XXXX are consumer reporting agencies and I am the Consumer. I have the right to make sure my private information isn't shared which is backed by 15 USC 6801 which states '' It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information. '' ( Furnisher of information to credit agencies ) is a financial institution by definition under that title. 15 USC 1681 section 604 a section 2 states that " In general Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and no other : in accordance with the written instructions of the consumer to whom it relates. '' ( Furnisher of information to credit agencies ) the financial institution and the Consumer reporting agencies XXXX and XXXX do not have my consent to furnish this information and they surely do not have my written consent. Any and all consent to XXXX, XXXX, ( Furnisher of information to credit agencies ) whether it be verbal, non-verbal, written, implied or otherwise is revoked. 15 USC 6802 ( b ) ( c ) states that " A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless the consumer is given an explanation of how the consumer can exercise that nondisclosure option. '' ( Furnisher of information to credit agencies ) Never informed me of my right to exercise my nondisclosure option. Not only that 15 USC 1681C ( a ) ( 5 ) states '' Except as authorized under subsection ( b ), no consumer reporting agency may make any consumer report containing any of the following items of information Any other adverse item of information, other than records of convictions of crimes which antedates the report by more than seven years. '' This account is an adverse item they are reporting again without my permission which is against the law. 15 U.S. Code 1681s2 ( A ) ( 1 ) A states " A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate. 15 U.S. Code 1681e states '' Every consumer reporting agency shall maintain reasonable procedures designed to avoid violations of section 1681c of this title and to limit the furnishing of consumer reports to the purposes listed under section 1681b of this title. XXXX and XXXX are not maintaining reasonable procedures. Also 12 CFR 1016.7 states that " A consumer may exercise the right to opt out at any time. '' I am opting out of your reporting services.
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08/28/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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XXXX Dear I would like to see the accounting records on the loans that you are accusing me of owing.
Are you aware that 's it 's illegal to give out a loan if interest is being charged without having an insurance policy against the loan.
I am aware of my rights and the statue of limitations in my state as a borrower. Be advised that the description of the procedure used to determine the accuracy and completeness of the information is hereby requested. As per FTC opinion letter from Attorney XXXX XXXX XXXX, you should be aware that a printout of a bill or itemized document does not constitute verification.
According to The Consumer Credit Act of 1974, it gives the credit consumer a legal process by which to proceed if he/she feels as if their rights have been or are being violated! gives the credit consumer a legal process by which to proceed if he/she feels as if their rights have been or are being violated! the courts had historically misinterpreted the laws, falsely deeming student debts as student loans under the bankruptcy code. At this point I feel that you are accusing me to be the owner of the loan accounts listed on my credit file. I feel that my rights are violated in several ways. Accusing a consumer of an unknown debt and misuse of ones credit can turn into a big problem. It is impossible for a creditor to verify a consumers debt attempting to verbally verifying the debt with a credit bureau. Be aware that I am making a final goodwill attempt to have you clear up this matter. The listed item is inaccurate and incomplete, and represents a very serious error in your reporting. I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the Consumer Financial Protection Bureau and the Attorney General 's office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act, the Fair Credit Reporting Act, and the corresponding local state laws. I further remind you that you may be liable for your willful non-compliance.
Failure on your behalf to provide a copy of any alleged contract or other instrument bearing my signature will result in a small claims action against your company. I will be seeking a minimum of {$1000.00} in damages per violation for : 1. ) Defamation 2. ) Negligent Enablement of Identity Fraud 3. ) Violation of the Fair Debt Collection Practices Act ( including but not limited to Section 807-8 ) 4. ) Violation of the Fair Credit Reporting Act ( including but not limited to Section 623-b ) You will be required to appear in a court venue local to me, in order to formally defend yourself.
P.S. Please be aware that dependent upon your response, I may be detailing any potential issues with your company via an online public press release, including documentation of any potential small claims action.
Cc : Consumer Financial Protection Bureau Cc : Attorney General 's Office Cc : Better Business Bureau
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10/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Earlier this year I learned of the Temporary Expanded Public Service Loan Forgiveness opportunity and have applied as I have made the correct amount of payments and met all other conditions. However, I have been locked in an endless dialogue with FedLoan Servicing about my payment count for months. My payment count has constantly changed and my eligibility for TEPSLF turned down multiple times. I have called regularly and kept very accurate records of the content of my conversations. Attached you will find a detailed timeline of the runaround I have been given by FedLoan Servicing and the Department of Education.
For some time, I wanted to believe that it was just a misunderstanding, or at worst incompetency, that prevented my application from being approved, but I am now under the distinct impression that my payment count is being purposely manipulated to keep me from qualifying for loan forgiveness under the TEPSLF program. Whatever the case, it is clear that their directive is prevent me from accessing total information about my loans and helping me in any way. I believe that some representatives are trying to do what they can it just seems something over them has put a halt to any progress. I know that FedLoan Servicing is up for a new contract with the current administration and I fear they are being overly zealous in preventing people from being approved for loan forgiveness to help in their bid for that contract since that is clearly what the administration wants.
Also, there is a constant confusion between PSLF and TEPSLF. Having to apply for PSLF and be turned down and then request to be considered for TEPSLF has caused considerable confusion as to the actual number of my payment count.
Furthermore, no one at any loan servicing agency ( XXXX XXXX XXXX or XXXX ) ever told me about PSLF or that I was on the wrong payment planand that I could switch to an IDR, let alone told me that making reduced payments and/or a forbearance would impact my payment count.Nothing they told me absolutely nothing and advised me to make an adverse decision about my loans rather than a very positive one.I learned about the PSLF program from a colleague at school in the summer of 2014. That means the program was in existence for 7 years and no one at my loan servicing agencies ever mentioned it. I began dealing with FedLoan Servicing after having my loans transferred there in the fall of 2014 so I could participate in the PSLF program.
Currently, I am still waiting for the most recent TEPSLF count as I am once again under a lengthy review. I have also asked my Congressional Representative, XXXX XXXX, and the XXXX XXXX XXXX XXXX XXXX to intercede in my case. Representative XXXX has opened an inquiry into the case and the XXXX XXXX XXXX XXXX XXXX is waiting on FedLoan to receive some mystery documents from XXXX before they do anything. I do not expect much from them as they are an arm of the agency causing the issues.
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07/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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I called them and filled the correct forms. They have used my account information and ruined my credit. They have made it impossible for me to live. I am homeless and have communicated with them countless times and this is making it harder for me to make money. They have told me that I have a year before any payments are due so that I have time to get situatied and stabilized. Recently without a warning they charged {$1100.00} to one of my loan accounts and expect me to make a {$500.00} payment within a week. I am homeless and have to no place to live and have been working to save money so that I can have a home and repay my loans. I have submitted the paperwork they required and it was accepted. Now they are asking for more paper work. I have been busy trying to XXXX XXXX XXXX. They have tied my hands and not allowed me to afford a place to live. After expenses I am not making a living through my XXXX just yet. I am trying to figure out a way that I can pay them back. They have illegally used my bank account information from my XXXX to find out how much I have which is not considered income as I need the money to run my XXXX. A charge like this will put me out of XXXX and then I will have no way of repaying. They have been picking on me and working against me while I 'm at work trying to save money so that I do n't freeze to XXXX over the winter. I did not want to go to school in the first place and they forced me to take out loans that I did not want to take thereby forcing me to continue school and get deeper into debt while helping others around me just because they know their parents. Then they would not let me pass and made me struggle more than the other students. They have discriminated against me and forced me into debt so that they could get as much money out of me as possible. They pushed their loans on me into taking the max amount of classes so that I would n't have time for a job. This put me into debt without offering a way of repaying. They distracted me with lessons that got me nowhere in life and forced me into doing their work thereby keeping me distracted from earning an income so that they could collect interest. All because I 'm different and on my own. I did not want to continue going to school and putting myself into debt but I had no choice as I did not have a job or have time to find one. They are taking advantage of people and not offering anything real in return. Shoved their money in my pocket and forced me into a desk so they could fail me just enough to keep me in school but not allow me to look employable. So that they can have a home and family and make me homeless and working hard to be homeless. This is greed and it does nothing good for society. Whoever is responsible for this must be stopped and put in jail. Taking advantage of kids and homeless people so that they can live luxury lifestyles is immoral, unethical, and unrightous. These people need to be brought to justice.
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08/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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|
Web |
Servicemember |
Hello, My father ( XXXX XXXX ) had a Parent PLUS loan serviced by AES. My husband and I made regular monthly payments of {$590.00} via ACH toward his loan balance up until the date of his XXXX, on XX/XX/XXXX.
I contacted AES by XX/XX/XXXX notifying them of my father 's XXXX, and they were in receipt of the XXXX certificate indicating the date of XXXX to be XX/XX/XXXX. I was advised that the loan was forgiven effective on the date of XXXX. I was unable to obtain other information until my Letters of Administration were conformed by the courts, which AES received in XXXX of XXXX.
My issue, and what has since dragged out for a year past the date of my father 's XXXX, is that the monthly ACH withdrawal hit our account on XX/XX/XXXX ( date of XXXX - a Saturday ) and was removed XX/XX/XXXX ( Monday ). After the significant back and forth over multiple phone calls, I was advised that since the loan was forgiven on XX/XX/XXXX, that my personal payment would be reimbursed. I ironed out the proper protocol to submit a dispute and request reimbursement with a woman named XXXX, mentioned by name and employee number in the letter I sent to AES, and which is attached to this complaint.
As I had not heard anything since my letter was mailed XX/XX/XXXX, I called AES to request a status update on XX/XX/XXXX. I was told that my complaint and request for refund were rejected on XX/XX/XXXX on the grounds that the payment was made prior to the date the company received the XXXX certificate ( XX/XX/XXXX payment vs XX/XX/XXXX XXXX cert receipt ). As this directly contradicted the information I had previously received, I requested to be transferred up the line to a supervisor that could assist. While I was being bounced around over the 40min call, I was advised I needed to send another dispute letter ( disputing the outcome - at my expense via XXXX ) to the same address I had sent the original letter ; I was also told by an employee XXXX ( # XXXX ) and her supervisor XXXX ( # XXXX ) that the circumstances appeared odd given the date of forgiveness was indeed retroactively forgiven on XX/XX/XXXX, therefore any payments after that date would have been effectively surplus ( paraphrasing ). The conversation ended when XXXX mentioned that all other supervisors were in a meeting and unable to take my call and would call me back by close of business PST yesterday, XX/XX/XXXX. I have yet to receive a return call and am deeply frustrated by being put through this circus for a calendar year.
My goal is to receive the {$590.00} that I paid toward this loan - that was not in my name nor my responsibility, to begin with. Please assist, as I 've done everything possible and ca n't seem to get straight answers or any real help from anyone whom I 've spoken with about this matter. The emotional and financial toll has been a significant burden, as have the repeated 45+ min calls for which I have to take time off from work.
Thank you, XXXX
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01/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
My interest is being capitalized on my student loans unlawfully and because of XXXX 's unlawful practices. I pay my student loans based on an income based repayment plan. I received a notice on XX/XX/XXXX, that I would need to recertify my income in about two months and if the recertification was not received by XX/XX/XXXX, my payment would go up. On or about within 72 hours of receiving the notice to complete the recertification, I uploaded my application on the XXXX website on XX/XX/XXXX, and on XX/XX/XXXX, I received a notification that the application was incomplete and needed additional information. I uploaded the requested information to XXXX on XX/XX/XXXX, two weeks before the XX/XX/XXXX, deadline from the XX/XX/XXXX, letter. Pursuant to the letter dated XX/XX/XXXX, my correct application was received two weeks prior to XX/XX/XXXX, and my application should have been processed and not resulted in an escalated payment in XX/XX/XXXX. I realized I had not had a response on my income based repayment application and called XXXX as well as resubmitted my income based repayment application again just to be double sure it was received. I requested my new payment amount and was told that my application had not been processed due to a backlog of unprocessed recertifications on XXXX 's part. I asked that my payment be recalculated so I could make my XXXX payment. I was told that could not be done and a new bill could not be issued for XX/XX/XXXX and once mentioned I would be filing a complaint with the CFPB, which I have done, the call was escalated and I was told by the representative that they would go ahead and immediately process my income based request and would try to have the XXXX payment corrected, but they could not guarantee that would happen. I called at the end of XX/XX/XXXX when I noticed I had no automatic debit for XX/XX/XXXX scheduled on my account and the representative told me XXXX had placed my loans on a forbearance without my permission and the type of forbearance was a status that signified that it was due to a servicer issue. I specifically noted how that would affect me by extending when my loans will be ultimately forgiven and how this was done through no fault of my own. I also specifically asked about interest capitalization and was told that would NOT happen because the status of the forbearance was due to a servicer issue. I received an email tonight, XX/XX/XXXX, at XXXX XXXX stating that if the interest was not paid by XX/XX/XXXX, outstanding interest in the amount of {$18000.00} is going to be capitalized. I did not request a forbearance, change in repayment plan, etc. XXXX did not process my recertification application in time and placed me into a forbearance I did not request and is now going to capitalize {$18000.00} in interest on my student loans. This is unlawful and an abuse of power. I am looking for someone to assist in correcting XXXX 's egregious wrongs. PLEASE HELP!
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11/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I have been working on this issue since XXXX as we realized that there had been an overpayment on my account. I have received some information regarding my initial complaint but I have questions and concerns that have gone unanswered for nearly a month. I have called numerous times but no one can help me over the phone due to the account being closed for more than a year. This is my latest communication through the FedLoan online portal.
XX/XX/XXXX FedLoan Servicing U.S. Dept. of Education XXXX XXXX XXXX XXXX PA XXXX To whom it may concern : I have received your company 's response dated XX/XX/XXXX, regarding the complaint and investigation submitted through the Consumer Financial Protection Bureau on XX/XX/XXXX, in received and processed towards an account ( Acct # XXXX ), as of XX/XX/XXXX had been paid in full.
I appreciate the diligence in helping handle this issue. However, I am requesting additional information based on your review and to understand how and when a refund was processed. According to your response, the internal investigation revealed the following : A refund for payments received for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX totaling {$2900.00} was returned XXXX XXXX, XXXX XXXX XXXX XXXX NC XXXX. This information was retrieved from the payment checks that were sent to FedLoan from XXXX XXXX XXXX XXXX XXXX online bill payment processing company. Please respond the following questions o First question is : why was the refund sent to a name and address that did not correlate to the name and address on the account? o Second question is : When was the {$2900.00} check sent? o Third question is : What traceability is there to show the refund check was signed/deposited and has cleared FedLoan 's bank account? Please show proof that this check was sent and deposited by payee ( XXXX XXXX ).
**A CHECK HAS NOT BEEN RECEIVED BY BORROWER AS OF XXXX As of XX/XX/XXXX borrower verified current address ( which was verified and on file in the online account management settings at the time the investigation began in XX/XX/XXXX ) and a refund for XXXX and XX/XX/XXXX payments totaling {$590.00} is to be returned to borrower ( XXXX XXXX ) o What date is this refund to be processed? Finally, the payments for XXXX and XX/XX/XXXX totaling {$590.00} were verified internally to have been inadvertently sent to the wrong company o When will these payments be accounted for and credited accordingly?
o When will this refund check be processed and issued?
Please provide proof and/or response to the questions listed above to ensure that the information presented here in this letter is understood and communicated fully. As the borrower, XXXX XXXX, I have not received any refund for the over payment on the FedLoan acct # XXXX. The information provided in this matter are known to be factual and truthful.
Sincerely, XXXX XXXX XXXX
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09/19/2023 |
Yes |
- Student loan
- Private student loan
|
- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
I do not know who this lender is and do not recognize the account. Further, they keep reporting these accounts as being in good standing with payment terms met and/or that the loan is in deferral, but I have not requested any deferrals from this company, nor have I made any payments on these loans. We filed XXXX XXXX XXXX and it was discharged in XXXX. All private education loans were included in the bankruptcy ( as they were not qualifying bankruptcy exempt student loans ) and if these loans are mine ( which I also dispute since I don't have any record of having these loans with this lender ), they should have been discharged along with the other consumer loans that were included in the bankruptcy. Even if the loans were not qualified under the bankruptcy, the loan 's first date of delinquency would have been prior to filing the bankruptcy AND far more than 10 years have passed since that time ( the bankruptcy isn't even on our credit report anymore it has been so long ). For example, older copies of my credit report show the loan being 180 days past due and " charged off '' in XX/XX/XXXX, with a status note that the account would continue on record until XX/XX/XXXX. I have also disputed this several times with the credit bureaus, including in XX/XX/XXXX, at which time an account with MRU was deleted from our credit reports as a result of the dispute. I don't know when the loan was transferred to AES, as I have no record of that ever occurring, but clearly AES illegally put the loan back on our credit reports.
I believe that this company is deliberately falsely reporting the loans as being in good standing to avoid the loans dropping off our credit reports and to circumvent the statute of limitations for collecting the debt. I have requested proof that the loans are indeed mine, along with proof that this lender owns the rights to collect the debt and proof that I requested deferment status on the loan/made payments as agreed since that is what they are reporting to the credit bureaus. The company never provided the information to me. I believe they are deliberately breaking the law by falsely reporting this debt and not providing any information I requested. While the status of the loan doesn't have a negative impact on my credit, the balance certainly does. It prevents us from qualifying for loans that use DTI ratios in their criteria and has caused significant financial harm from how it affects our credit scores and ability obtain credit. Similar companies have been subject to investigation/class action lawsuits for violating credit reporting laws and attempting to collect debts that were XXXX in bankruptcy ( for example there is a current settlement going on for a lawsuit against XXXX Solutions for this exact thing ). I believe XXXX/MRU and XXXX/CSLT are doing the same thing. Please investigate this matter further. I have tried disputing this with the credit bureaus and nothing is being done.
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08/25/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
|
|
Web |
|
During the month of XX/XX/2018, I called my servicer to find payment options for my loan only for the month of XXXX since I was having financial difficulties during this month. The person on the line suggested a forbearance. I asked many many times that I wanted to make sure this type of option will not affect my credit since I have been working for a year to repair my credit. The loan customer service person assured me that it will NOT affect my credit. He submitted the forbearance form. Within a week I get an alert from XXXX informing me that my credit went down 22 points due to my lender reporting a change of total balance from {$300000.00} to {$330000.00}. I called my lender on XX/XX/2018 right away and explained that the previous consumer service operator from their office had giving me wrong information about the forbearance. I told him that I wanted to reverse my forbearance. He said he would do it and that I only had to make my loan payments which I did, I made a payment of {$180.00}. I asked him again if this would solve the problem and he said yes, that I would just have to wait two weeks before my lender reports the original balance of XXXX to the credit bureau. He assured me that my loan interest was not going to be capitalize. But then I receive a letter that my loan is going to get capitalize at the end of the month due to the forbearance. I called the lender again and explain the situation once again, but this time I asked to speak to a supervisor. I was on the phone with her for about an hour. Again, she assured me that my loan 's interest was not going to get capitalized because they reversed the forbearance and the balance they were going to report to the credit bureau was {$300000.00}. She told me it could take from 30 to 90 days for them to report this to the credit agencies. She then suggested for me to call the credit agencies so the change could be done faster. I then call XXXX at the beginning of XX/XX/2018 and open a dispute with them about this issue. I was sure the problem was going to end here, since my lender assured me that it was a matter of time of reporting my original balance and that my interest was not going to get capitalized due to this error. I just received the dispute results ( XX/XX/2018 ) and my lender is reporting an original balance of {$330000.00} and disagrees with my dispute. I am very frustrated about this whole ordeal since I have been back and forth with my lender with this issue since XX/XX/2018 and I still have this major problem of having a derogatory credit rating due to their negligence about giving me wrong information about the forbearance not affecting my credit and them not informing me that through the forbearance my loan 's interest will be capitalize, thus increasing my original balance and in this way reporting it to the credit agencies thus decreasing my credit by 22 points. I would really ask for your help on this important matter.
|
04/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
1.I re certified income on XX/XX/XXXX 2.I followed all directions on application/submitted extra payment information 3.XXXX stated they needed explanation to state exact income ( I do not have exact income ) 4.I followed the directions from customer service and submitted another letter immediately 5.Customer service then said I needed to create company logo and submit on company logo letterhead. I paid {$99.00} for logo and gave same day 6.Customer service then said letter needs to say " business owner '' and not " sole proprietor '' because it confused them 7. I then received notice my payment was almost {$700.00} even though I am a single mother of 3 and do not make this much XXXX. Customer service stated " sorry, our departments do not talk to each other. please just resubmit '' I did immediately.
9. XXXX added over {$20000.00} to my loan for interest because the resubmitted application I submitted due to their mistake, is not " late '' 10. XXXX stated there was nothing they can do, so they used income from previous year.
11. After no less than 20 hours on the phone, XXXX recalculated my income and payment was now {$130.00}.
12. XXXX stated there was nothing they can do, I have to pay the {$700.00} or add it to my loan balance because " the computers will not let me update from previous month '' 13. I filed complaint.
14. XXXX LIED and told you I never submitted the application XX/XX/XXXX 15. Complaint filed again.
16. XXXX made excuse after excuse as to how this was MY fault now and I needed to pay or they would ruin my credit even though my XXXX was less than XXXX.
Excuses included : 1. income submitted was too old ( less than 2 weeks old at time of application and more than required included ) 2. The initial letter was not typed ( nothing on application states this ) 3. The payments were not on set bi monthly schedule XXXX there is no law that states income payments must be set. I explained I was a contractor and was paid when I received work. ) Application does not state this requirement.
4. Updated, late application did not have a " wet '' signature.
( original application turned in XX/XX/XXXX contained a " wet '' signature only changed to typed when XXXX requested it.
17. I send multiple emails and made multiple calls requested for XXXX to point to the section on the application stating any of the requirements they insisted I violated. I requested they how me what I did not included that was listed on the application as needed. THEY COULD NOT SHOW ME.
18. At this point, XXXX became hostile and demanded I pay the {$700.00} now, add it to my loan, or they will ruin my credit.
19. XXXX did take off the $ XXXX they illegally placed on my account, however ruined my almost perfect credit and have now cost me my practice I just opened. I can not obtain the business loan I was seeking due to this fraudulent remark.
This was done in retaliation for them being made to take of the XXXX.
|
02/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Upon much research and due diligence regarding my student loans, it was brought to my attention that the bank or agent is not the holder in due course of the promissory note. Several attempts were made to obtain information regarding bookkeeping entries, questions concerning this transaction and other relevant information, and requests for the actual and original promissory note of the transaction to be produced. These requests in writing were sent via certified mail with delivery confirmation to agents of the Pennsylvania Higher Education Assistance Agency ( PHEAA ). On the following dates, letters were sent to XXXX XXXX XXXX, DBA XXXX XXXX agent, to request such information : XX/XX/XXXX Notice of Adequate Assurance of Due Performance ; XX/XX/XXXX Notice of Default and Demand to Cease and Desist Collection Activities Prior to Validation of Purported Debt ; XX/XX/XXXX a final notice regarding failure to comply with UCC Code 2-609 " Notice of Adequate Assurance and Performance '' ; XX/XX/XXXX Request for Original/Unaltered Front and Back Side of Promissory Note and Notice of Failure of XXXX XXXX to Respond to 2nd Questionnaire Regarding Creation of the Alleged Loans.
Despite sending these letters, I have not received answers to my questions, nor the original and unaltered promissory note as requested.
Lastly, on XX/XX/XXXX a Notice of Termination was sent to XXXX XXXX XXXX XXXX, XXXX, attorney for the agent XXXX Bank. Notice was given that the contract and any obligation it created was hereby terminated for failure to provide adequate assurance of due performance as outlined in international contract law UNIDROIT principles of international commercial contracts XX/XX/XXXX.
Despite requests for full-disclosure, I have not received information from the Pennsylvania Higher Education Assistance Agency ( PHEAA ) to assure of its performance and that I received proper consideration to support the contract. It's somewhat confusing that I can submit certain questions regarding this matter and the parties remain silent to my requests. My contention is that they have not satisfied themselves to the validity of the original agreement when becoming either agent or holder in due course and shows a profound failure in their due diligence and duty of care. It is also my understanding that they have an obligation to speak. Pursuant to the XXXX XXXX XXXX v. United States ( XXXX XXXX XXXX ) " An entity can not compel performance upon it's corporate statutes or corporate rules unless it, like any other corporation, is the ( holder in due course ) in some contract or commercial agreement between it and the one on whom it demands for performance are made, and is willing to produce said document and to place the same into evidence before trying to enforce it's demands. '' Since they have failed to respond and substantiate their capacity of holder in due course, I have no further duty or obligation to perform.
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10/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I took out loans to cover my XXXX and XXXX XXXX education. After XXXX XXXX, I was hired by the Federal Government, consolidated my loans, applied for and was accepted into the Public Service Loan Forgiveness Plan ( PSLF ). My loans were transferred from XXXX XXXX XXXX XXXX XXXX XXXX to XXXX XXXX XXXX ( XXXX ). Before transfer, I was on a Pay-As-You-Earn plan, based on my salary. Payments were made monthly by auto-pay, without any problems. On XXXX XXXX, XXXX, the loans were officially transferred from XXXX to XXXX. From XXXX, XXXX, XXXX billed me XXXX dollars. I made several phone calls, send several emails, and involved the Department of Education to get them to correct my monthly bill so that I could pay them the money they should have been collecting. During at least one of my calls with XXXX, I was told that because I was paying the amount listed on my bill ( {$0.00} ), those months would count for PSLF. I believe they also told me I would not need to reimburse them for those back months once the amount was corrected, but I am less certain of that than I am of their statements on the non-payment months counting towards my PSLF total months employed. They claim their calls are recorded, so they should have records of this call. In XXXX, my bill showed my correct monthly payment. My hours of work trying to get them to accept that I did in fact owe money was finally successful. I assumed the ordeal of trying to get a loan holder to collect money in a sensical manner was finally over.
Unfortunately, the next month, XXXX XXXX, my bill had the entire owed amount from XXXX. I was not notified of it until they informed me it would be sent to collections if unpaid. I immediately paid the bill, and the next morning, called XXXX. XXXX refused to take responsibility for the mistake, but did agree to put my loan into forebearance without interest penalty for the XXXX months that they claimed I owed, which I was informed would pull those months off, and then in XXXX I would resume payment as normal, without a change to my overall balance, or effect to PSLF ( IE, my balance would remain the same, it would be like they really had billed me {$0.00} for those months, which is exactly what they had done ). I once again, assumed that this matter was settled.
Today, I received yet another call. XXXX informed me that I have 3 months to pay the full amount owed for XXXX, or I will not receive credit for the months, despite their former statements over the phone. I am absolutely sick of wasting time trying to pay my loan under the terms. They threatened to take me to collections over a change they unilaterally made. They keep changing how theyre administering the repayment of my loan. Is there anything that can be done to force them to maintain some consistency and fairness?
Message CC : United States Consumer Finance Protection Bureau United States Department of Education Maryland Represenative XXXX XXXX
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09/16/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Impersonated attorney, law enforcement, or government official
|
|
Web |
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Some time around XXXX of 2018 I was sent a letter in the mail from a company called XXXX stating that I could qualify for student loan forgiveness. Being how paying off my loans has been a huge struggle for me ( as I do not make as much money in my career and have a lot of necessary bills ), I called the number on the letter just to get more information about it and see if it was something I should look into. I called and spoke to a man named XXXX XXXX. He stated that he would calculate all of my monthly payments and see if he can get my payments down to XXXX/month. I was told my loans would be consolidated and then transferred to a different company ( from XXXX XXXX to Fedloan ). I then gave him all of my monthly payments in which he calculated them. Afterward, he ensured several times repeatedly that my monthly payments would be XXXX and that I qualified based off of my monthly bill calculations. I was told I will have these XXXX dollar payments for 20 years but still have the loan debt on my record, then my loans would be forgiven and wiped away after the 20 years as long as I reapplied on time each year. I do recall him seeming pushy and wanting to sign me up right away. I told him this is something I needed to think about, do some research and discuss with my boyfriend. He then stated there was a deadline and I would need to sign up for it now/asap or I will not have that opportunity anymore. I did hang up without committing to anything just yet and over the next month I asked as many further questions as I could through e-mail, a few more phone calls to XXXX and through discussion with my boyfriend. I remember asking how this would affect my credit, and also asked if I had any other opportunities come my way if I would be able to make a change or if this was a definite commitment ( I remember him kind of laughing and then I was then told " I will never receive an opportunity as good as a XXXX dollar monthly payment '' ). Everything then looked and sounded legit so I decided to sign up for it. I made a " one-time '' payment via credit card of XXXX in which I have proof of on XX/XX/18. I also do have saved e-mails for documentation with him and a few other members of the party : XXXX XXXX, XXXX XXXX and XXXX XXXX. When I went to reapply this year I put in all of my honest information regarding my family size, etc.. and thought it was odd when it said it did not match up with what I put in previously. I then received a XXXX/mo increase from XXXX for my payment with Fedloan and suspected there was a mistake. I then called Fedloan to look into it and fight the pay increase ( given what I was told previously ) just to find out that I was lied to from the beginning, had money stolen from me and that my information was falsely entered by the XXXX company against my knowledge just so that I can see the XXXX dollar payment. I was then given the FTC website to file complaint and receive refund.
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01/22/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was an XXXX volunteer from XX/XX/XXXX - XX/XX/XXXX. I held my loans in forbearance during this time. There is a special arrangement with XXXX volunteers who seek to apply for the PSLF program where after the XXXX service contract ends, a retroactive calculation can be made for what the monthly payments would have been over the XXXX service period, once the loans were out of grace period ( XXXX XXXX - XXXX. XXXX ). Based on this calculation, the XXXX volunteer can make those payments retroactively, using their Segal Education Award, and have those payments count as qualifying payments toward their PSLF ( even though it was in forbearance originally ). I went through this process and was told that my qualifying monthly payments would be $ XXXXmonth over the XXXX service and submitted an employment verification form at that time ( late XXXX ). There was an issue with the EIN. I moved abroad over this period and was unable to resolve the issue myself. I had my mother ( who had financial power of attorney at the time ) contact Fedloan about this issue. They would not recognize the notarized POA document provided and the issue went unresolved ( they did not approve the form since it was incomplete and therefore the PSLF payments were not accepted ). Once I returned from abroad ( XX/XX/XXXX ), I brought back the issue, and tried submitting the EIN to get the payments approved. I was told that it could not be approved because the 90 period had passed for the employment verification form and that it was a void document. They recommended I resubmit a new employment verification form. When I did so, they said that the employment qualified, but the payments did not. COntrary to the information I was provided in XXXX, they told me that they had to recalculate the payments based on a standard repayment plan and not the income driven repayment plan originally used to calculate my monthly payments. As such, they provided me with a recalculated repayment total over the span of XXXX XXXX - XXXX. XXXX ( totalling {$2200.00} ). I then made this payment using my Segal award, on the information that this would result in the approval of my qualifying payments over that period of time. I received my updated qualifying payments toward the PSLF after this time, but the payment was not recognized. I submitted a review of the qualifying payments on XX/XX/XXXX and have yet to hear back regarding this issue. To date, I have been trying to resolve this issue for three and a half years, my legal POA was denied access and ability to manage my financial affairs, information regarding my qualifying PSLF payments has changed, I was coerced into paying {$2200.00} out of my Segal award with not results ( in contradiction to previous information provided from Fedloan ), have spent countless hours on the phone trying to resolve this issue, and have no information on a timeline of when the present review will be determined.
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12/14/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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This complaint is centered around the practice of forcing me ( student loan borrowe ) into forbearance for a longer time period than necessary when I was recertifying my income for income based repayment programs.
In XXXX XXXX, my payment due skyrocketed from the normal {$670.00} REPAYE payment, to a standard payment of principal and interest of over {$3300.00}. I was told that I failed to recertify my REPAYE. I believed that was false, as I contend that I had already recertified and in fact my payment under the REPAYE program increased in XXXX XXXX after I recertified in XXXX XXXX. XXXX denied any knowledge/record of a recertification in XXXX and said that I must recertify ( again ). Having no other option, I began the process. As is the standard practice during the period of recertification, I understood that my loans would briefly go into forbearance. However, I asked, and it was notated on my account, that the forbearance be for the shortest possible time period. I asked that as soon as my recertification was approved, my REPAYE resume.
I submitted recertification, on XXXX XXXX, XXXX, I received an email that XXXX received my submission for the recertification of my plan. On XXXX XXXX, XXXX, I received an email from XXXX notifying me that my REPAYE recertification was approved.
I expected to be taken out of forbearance in XXXX. In fact, I have a letter dated XXXX XXXX indicating my forbearance began XXXX/XXXX/XXXX and ended XXXX/XXXX/XXXX. However, I received a letter on XXXX XXXX, XXXX saying that my first REPAYE payment was due on XXXX/XXXX/XXXX, meaning I was going to remain in forbearance for the entire month of XXXX XXXX.
I called to discuss that with a representative because I saw no reason and had no desire to remain in forbearance for the month of XXXX. My recertification was approved and I should have begun paying the REPAYE amount in XXXX not XXXX. The representative tried to help me but was told by a supervisor that it is XXXX XXXX policy to keep a borrower in forbearance up to 60 days when recertifying. I argued that my recertification was approved and this tactic was improper. No help was offered. The result, of course, was that capitalized interest was added to my account for both XXXX and XXXX XXXX. My argument is that adding capitalized interest for the month of XXXX while forcing me to remain in forbearance was an abusive tactic and a way for XXXX to churn fees and deceive borrowers. The total interest added to my loans for the forbearance period of XXXX and XXXX is not insignificant - it amounted to {$6400.00}. In two months time, by no fault of my own, my loan balance increased by {$6400.00}. It 's unfathomable.
Later, on XXXX XXXX, XXXX, an additional {$2700.00} was added to my account as capitalized interest from being in forbearance. I do n't know what that interest amount stems from and have not received an answer.
Please help stop this practice.
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09/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received a letter from XXXX XXXX / XXXX XXXX ( I'm not sure which, both are included on the letterhead ) dated XX/XX/2018, advising me that XXXX XXXX is transferring the loan on XX/XX/2018 to American Education Services ( AES ). The letter states I need to begin sending payment to AES on XX/XX/2018.
I sent my payment to AES on XX/XX/2018 using the account number provided on the letter I referenced above.
In XXXX I began receiving past due notices from AES. When I called and indicated what I had done, they advised me the account I supplied ( which was the one on the letter I received ) did not exist. In fact, they said the account was not setup on system until XX/XX/XXXX ( yet I was told to begin paying them on XX/XX/XXXX ). They said they could not post the payment, were mailing me a refund check for the payment ( {$140.00} ), and that upon receipt I was to endorse the check and mail it back to them. I questioned this approach, and asked if I should just deposit the check and make another payment. The rep told me not to do that, and advised that by endorsing the check and mailing it back in that would assure me that the payment was applied at the original time I made it. I called back one other time to get the mailing address, and reconfirmed with another rep that I should endorse and mail versus depositing and making a payment, and the 2nd rep affirmed what I had originally been told, so I complied.
Subsequent weeks pass and I continue to receive past due notices in the mail, past due notices via email, and so I called back to check on the status of the payment being applied. I'm told at that time no one could find record of the check I mailed back in, and that the advice I had received to endorse the check and mail it back was erroneous. I'm also told that I have a late fee.
After multiple phone calls, I finally received the refund check again on XX/XX/XXXX for the payment I submitted on XX/XX/XXXX. I deposited that check and made the payment of {$140.00} on XX/XX/XXXX.
I called back today ( XX/XX/XXXX ) to ensure any and all late fees have been removed from my account. I'm told I have a total of {$10.00} in late fees on my account, and that a request for the late fees to be removed has been in process since XX/XX/XXXX. The fact that after having been through all of the above which is documented on my account and the lender can't credit {$11.00} in late fees over the course of 30+ days is absurd.
I also learned that through the transition of this loan, that my minimum payment due has been increased by $ XXXX/month. That also doesn't seem to be a fair practice.
As a consumer, I did nothing wrong, I did not ask for this loan to be transferred to another lender, and yet I've had late fees sitting on my account for 30+ days ( likely accruing additional interest ) and also somehow had my minimum payment due increased by $ XXXX/month. This is not fair business practices.
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07/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
Aside from receiving different and erroneous information during every call with their customer service, I received a written interest capitalization notice on XX/XX/2019, specifically notifying me I needed to pay {$3600.00} of interest within 21 days of the notice ( XX/XX/2019 ) or this amount would be capitalized ( added to my principal balance ) on XX/XX/2019. I immediately called FedLoan Servicing and asked why this was even happening as they set my payments based on an income contingent repayment plan as part of PSLF program. No one could answer my question other than this was how much outstanding interest was on my account. I was never warned this could or would happen. But, I digress.
I bit the bullet and paid the full amount on XX/XX/2019. There was no way I was going to let them capitalize an amount larger than what I had paid off over the last 2 years! The payment posted to my account on XX/XX/2019. However, XX/XX/2019, {$260.00} of interest was capitalized. I saw this shortly thereafter when checking my online balance and called immediately. First person I spoke to didn't understand anything so I was forwarded to a " supervisor. '' My question was simple. Why did ANY interest get capitalized if I paid the EXACT amount that was stated on the notice and well in advance of the due date? After much back and forth, she agreed with me that it was an error and said that the capitalization would be reversed.
Fast forward to today ( XX/XX/2019 ), I was reviewing my online account again and noticed the interest capitalization was never reversed. In fact, since XXXX it has been considered part of my principal balance and has accrued additional interest! I called again ( this is not to mention multiple other calls to them in the interim about other issues - in which every time I got a different answer and most often the incorrect answer ). After a 30 minute call, the young lady told me she would request a review of my issue. Request a review? I have already been told the {$260.00} interest capitalization would be reversed and now I need all erroneous interest charges on that {$260.00} to be reversed too. She said she could just submit it for review and " I could call back and follow up. '' What kind of service is this?! It's a scam! First, they most likely thought I wouldn't catch the capitalization. Second, after telling me it would be reversed on a RECORDED phone call, it was not. Rather, it's compounded additional interest on my account. And now, I need to follow up in the next 7-20 business days to see what happens??? I have a FULL TIME job and can't afford to be calling and waiting on hold for some incompetent person to tell me something incorrect. And this is not the first or only issue I've had with these people. I don't have time to elaborate on all the other horrible practices in which they engage. The whole company is a scam and needs to be investigated or simply shut down.
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09/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
I have XXXX direct unsubsidized student loans with a current outstanding balance of approximately XXXX. In XXXX, XXXX, I began work at the XXXX in XXXX, West Virginia - a non-profit organization. Because of my continuous work with a non-profit organization, I submitted paperwork in XXXX, XXXX to ultimately have loans forgiven after 10 years of continuous service with the non-profit and 10 years of consecutive payments. My servicer at the time I submitted the paperwork was XXXX XXXX. My XXXX XXXX ID was XXXX.
On XXXX XXXX, XXXX, I received an email from XXXX XXXX informing me that my loan would thereafter be serviced by FedLoan. Specifically, that email stated as follows : " Important Notice : Transfer of Your Loan Account Dear XXXX, The U.S. Department of Education ( ED ) will soon transfer the customer service of your federal student loan account to FedLoan Servicing ( PHEAA ), another member of ED 's federal loan servicer team. Your loans are not being sold. ED will continue to own your loans ; however, a different servicer will manage your loans and assist you on ED 's behalf.
ED is transferring your loan account to FedLoan Servicing ( PHEAA ) because you requested to participate in the Public Service Loan Forgiveness ( PSLF ) Program. FedLoan Servicing ( PHEAA ) is ED 's servicer that provides customer servicer for all federal student loan borrowers who are potentially eligible for PSLF and tracks their progress toward qualifying for PSLF. This change in servicer will not impact the existing terms, conditions, interest rate, or available repayment plans of your federal student loans.
Your loan account will be transferred to FedLoan Servicing ( PHEAA ) on or about XXXX/XXXX/XXXX. If ED does n't transfer your account as planned, we 'll let you know. '' Please note the language stating that the transfer would not impact the existing " terms, conditions, interest rate, or available repayment plans ... '' For the entire eight year period I have been paying approximately {$190.00} per month on my loans.
Once the loan was transferred to FedLoan, I received a bill for {$320.00}. ( My FedLoan account number is XXXX ). That is an increase of {$130.00} per month. At least in my mind, a monthly increase of {$130.00} is a substantial change in the terms and conditions of my loan. I contacted FedLoan twice and all they would tell me was that my loan had been " recalculated. '' I could never get past the first person who answered the phone.
The last few months, I have continued to make my regular payment of {$190.00} as I have made for the past eight years. Now, unfortunately, FedLoan shows me as delinquent because I have n't been paying the higher amount. This can obviously have a severe negative impact on my credit score.
I am not trying to avoid payment. What I want is for the payments I have been making for nearly a decade to remain the payments I continue to make - i.e. {$190.00}
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01/22/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am attempting to recertify my Income-Driven Repayment ( IDR ) plan. I have done this in past years with no problem, but this year is the exception.
I completed the IDR recertification process on studentaid.gov on and was informed I needed to submit additional materials to my loan servicer due to my spouse 's change in income. I have had to do this before, and did not have a problem in the past.
I gathered my income information - most recent pay stub - and my wife 's information - a pay stub and a receipt of payment for XXXX XXXX XXXX she provides - along with information regarding frequency of payment for all income and submitted it to my loan servicer, FedLoan, on XX/XX/2019.
On XX/XX/2019, I received a notification that my IDR application was incomplete, and was further notified I would receive a letter detailing the reasons my application could not be processed. To date, I have not received this letter. I immediately attempted to call FedLoan to discuss what the problem was, only to find that their " customer service '' number is a completely automated answering system with no ability to speak to an actual human - all button choices result in the system repeating in an infinite and infuriating loop.
I drafted a letter further explaining my and my spouse 's income, explaining that no other documentation exists, and asking that FedLoan consider my narrative further documentation of my income. I submitted this letter through FedLoan 's online documentation system on XX/XX/2019.
After a week, I had not heard from FedLoan, nor had I received the letter they claimed they sent me. On XX/XX/2019, I sent an email through the FedLoan internal email contact system, alerting them that I had not received the letter and asking that they forward it to me through email or through their electronic document delivery system.
On XX/XX/2019, I received what appears to be an automated email response from FedLoan, which did not address the fact that I still had not received the letter they claimed to have sent me. Instead, the email merely stated " We have received your request of an Income-Driven Repayment ( IDR ) plan on XX/XX/2019 and your proof of income on XX/XX/2019. Once your request is processed, we will send you a notice with the results. '' This email encouraged me to reach out to their " customer service department '', the aforementioned automated system with no possible human interaction.
On XX/XX/2019, I again received notification that FedLoan was unable to process my recertification request and an assertion that a letter would be sent to me detailing why they could not continue with my request. The first purported letter has still never arrived. I then sent FedLoan a message through their internal email contact system and demanded they immediately contact me to discuss their inability to process my request and alerted them to the fact I would be filing this complaint.
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06/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been enrolled in the Income-Based Repayment ( IBR ) program with American Education Services ( AES ) since XXXX and I am required to recertify annually for the program by submitting an application along with financial documents. This year, the re-certification process changed slightly and rather than submitting my application and financial information directly to my loan servicer ( AES ) as I have done every time in the past, I was instructed to " log into StudentLoans.gov to complete an IDR application, which will be forwarded to AES ''. I followed these instructions and completed the re-certification process, submitting my application and financial information, according to the directions provided at StudentLoans.gov on XX/XX/2017 . On XX/XX/2017 , I received an email letter from AES stating that Since we did not receive your complete annual documentation, your new payment amount is not based on your income and family size ; however, your loans will remain on the Income-Based Repayment plan. Your new monthly payment of {$1100.00} is first due on XX/XX/2017 . On the same day, I also received an additional email letter from AES stating that Interest has been capitalized on the loan ( s ) listed on the reverse side of this letter. This occurred because your forbearance, deferment, or grace period ended. The loans listed in both letters were the same loans.
Upon viewing this information, I made a call to AES about the loans in question and after a lengthy conversation with the representative, it was concluded by the representative that the address provided by StudentLoans.gov to mail my re-certification documentation was incorrect and instead appeared to be the address of their sister company and not AES. The address I was provided and mailed my documentation to was, FedLoan Servicing XXXX XXXX XXXX , XXXX , PA XXXX . The representative then provided a fax number and proper address for me to re-submit my information for review to which I promptly complied. However, due to this error, two events occurred which have negatively impacted me financially. First, all unpaid accrued interest on my student loans accumulated during the previous 4 years ( approx. {$4200.00} ) was capitalized on my student loans. Second, my loan payment due on XX/XX/XXXX increased dramatically to {$1100.00} from {$490.00} the prior month.
In addition, I take issue with the enormous amount of misinformation being provided by my loan servicer. According to their documents provided on XX/XX/XXXX , my loans remain on the Income-Based Repayment plan to which a key benefit is deferment of interest capitalization, yet interest was capitalized on my student loans that very same day. Also, they stated that Your new monthly payment of {$1100.00} is first due on XX/XX/XXXX , however the increase happened almost immediately with the increased payment being due on XX/XX/XXXX 7, not XX/XX/XXXX .
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07/21/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loan was rehabilitated with XXXX XXXX of XXXX, Texas. The signed agreement with them was that once I completed rehabilitation ( which I did in XX/XX/XXXX of this year ) I would be able to choose between different lenders, and different repayment options, in particular the income-based option. I never heard from anyone. Then just a couple of weeks ago I heard from Pennsylvania Higher Education Assistance Agency that payments were due. I never received any prior communication from PHEAA. They did not mail, email, or phone call me about the loan, different repayment plans or options ( as agreed when I signed up for rehabilitation ) or anything. They did not send me a contract for the new loan. I never signed a contract because, obviously, it was not sent. This amounts to Unfair Lending Practices, as well as Predetory Lending, as the total amount of the loan has gone from around {$120000.00} to {$160000.00} - PHEAA has added {$35000.00} to the loan, which amounts to Inflated Fees and Charges. By not informing me, not sending a contract, not giving me the original agreed upon option, PHEAA has committed Inadequate and False Disclosure. And in taking the loan from XXXX, and adding usurious fees, PHEAA has committed Loan Flipping. The XXXX XXXX XXXX XXXX is also liable. They sold part of my loan to XXXX. They never informed me, XXXX also failed to inform me. I was paying the loan off at the time through the XXXX XXXX XXXX XXXX, but neither informed me that part of it had been sol, and then it went into default. This was a Predatory Loan as well, as it was designed to fail. When I tried to rehabilitate the loan with XXXX XXXX and the XXXX XXXX XXXX XXXX XXXX, twice my papers for rehabilitation and reconsolidation were never completed by them. In roughly four years, my student loan debt has gone from around {$57000.00} to {$160000.00}, due to the above detailed circumstances, and the new policies of the XXXX XXXX XXXX XXXX which favor Predatory Lending and Unfair Lending Practices. I will be seeking others in my situation in the interest of potentially pursuing a Class Action Lawsuit, a process that the PHEAA is more than familiar with, as is the XXXX XXXX XXXX XXXX. I have attempted to the best of my ability for the past four years to keep in touch with the XXXX XXXX XXXX XXXX, XXXX XXXX, XXXX and now PHEAA, all four of which have engaged in sloppy mismanagment of my account, which has allowed the debt to almost triple in size. Note in the attached documents that there is no contract or papers from PHEAA, as I never received any, nor signed any. Their loan, and attempts to collect it, are illegal, for the reasons cited above. However I will repay the loan as I do not want it to go into default. The fact that I am repaying the loan should not be taken as an indication that I agree to the terms : I simply have no other option at the moment, other than letting it go back into default.
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09/07/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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AES services two of my student loans. I am currently struggling to pay these due to over $ XXXX in federal and private student loan payments per month and had a very difficult time dealing with AES. I have a few issues that need to be addressed and currently AES has not responded to my inquiries through the website in months.
1 ) I have made multiple request to AES customer service through their website ( via their online email ) but have not received a response in months. I have taken a screenshot of the most recent dates requested and is attached. None of these, to my knowledge have been responded to as shown by my AES paperless inbox. AES does have another message site but they delete the message after a week and we as customers do not have access to these. I have not received a response through this means either. I also think using this temporary message system is suspicious as customers are unable to view message history to accurately document communication with this company that is clearly taking advantage of consumers. Recent dates that help was requested through the site but NO RESPONSE WAS PROVIDED include : XXXX, XXXX, XXXX, XXXX ( there are others but I may have deleted the confirmation of submission email ).
2 ) I have requested assistance from AES for help in lowering the monthly payment amount in the past but they offered no help. In XXXX of XXXX I asked if the company could contact the lender ( currently NCT but not the original lender ). They said they sent a letter to NCT but I have never been given proof of that request nor have they indicated whether a response was provided as there is no follow up. I wanted to send my own request as I presume the lender would prefer that a customer is paying but AES has not provided the appropriate contact information and suggest they should be the primary point of contact despite the fact that AES has not responded to my multiple requests. Since my credit is poor ( due to these high payments ) I am unable to refinance and am stuck dealing with this terrible company ( AES ).
3 ) NCT was not my original lender and I am unsure if the balance or the loan is truly their as no documentation was provided and recent lawsuits suggest many loans during the time I received one, were mishandled. I have requested chain of custody documents from AES for the NCT loans but AES says they do not have to provide them and it is not their duty. When I request NCTs contact information, AES does not provide the information. I should have the proper information to know if my loans were handled correctly and are the correct amounts from the lender. AES has not helped in this matter at all.
All in all this company is truly terrible and they make no attempt at helping the customer. I have not had these issues with other student loan services as they are more willing to assist their customers. AES should be investigated for their practices.
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07/24/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
My daughter attended XXXX XXXX XXXX XXXX for only 1 year in XX/XX/XXXX to XX/XX/XXXX. In XX/XX/XXXX, she returned back to New York due to physical health issues and stress. She has not returned to the school and officially left in XX/XX/XXXX. During the process of enrollment, it was understood that her loan which should belong to her and accepted the responsibility for it is under my name and I'm a senior. I no longer need any more schooling since I have a XXXX In XXXX XXXX let alone one such as this one which costs more than I make a year. However, the estimates that XXXX are stating from XXXX are completely inaccurate and the information provided to them regarding Social Security numbers, birthdates, etc. are not correct and someone had been using my information to take out a loan to attend in XX/XX/XXXX for the Fall Semester when my daughter had not even returned to attend. I was also tricked by the school and XXXX into taking these loans for this school in which I was so robbed of XXXX dollars due to fraud committed by the school in regards to their housing situation which my daughter was almost homeless because of this. Since, then my credit has been getting damaged due to this loan which does not belong to me and prior to this my credit was fine and without issues. Now to even get in touch with these people are impossible since they don't really feel the need to help the people they are promptly ripping off with their outrageous loan estimates. Their customer service is the absolute worse and I've tried several times to get them to send me statements about what is owed, hard copy ones in the mail and I waited for a good month. Nothing! They don't send anything proving this debt or the extent of it for one. The other is when I called they had my SSI number attached to my daughter 's instead of hers which was a glaring error that led me to not only file a complaint with my New York State Attorney General, as well as seek legal counsel and contacted XXXX and XXXX to put my account on alert for fraud. I believe firmly that my personal information was misused to obtain these loans and get more money from the loan holder, XXXX. This company is a fraud and something has to be done about them because no matter what I try or do, they just won't cooperate. I report the fraud on the account and they continue to purpetrate it to the fullest extent which are similar tactics that XXXX XXXX XXXX did a decade ago before they got caught and had to pay restitution for it. They refuse to send statement in the mail ( and I don't mean emails ) I want hard copies, they refuse to help me in anyway and they don't care my well being. I want to get rid of this loan once and for all and most assuredly to another loan servicer that would most likely help me get out of it due to these legal issues. It is not right that a person of my age is in a position such as this and I do not deserve to be.
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07/27/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Dear XXXX XXXX, I was wondering if you could help me with a situation I am having with American Education Services ( AES ), and XXXX. They service private student loans. I was wondering about some of their practices.
They withhold essential contract information such as, -Minimum payment information-Available programs for payments during difficult times-Direct contact information for my actual lenderWhen I have called and asked what my new minimum payment would be, they ask what I can afford, when I tell them they say it is too low. I had a XXXX minute conversation with the representative, where I had to go up in increments of {$5.00} until I hit their minimum amount. She said it was against company policy to just tell me the amount. It was humiliating to reveal what I could pay, and know they knew the right answer the entire time, and did n't tell me.
What I am wondering is, is n't it illegal to withhold essential information in a contract from the other party? I do n't remember signing a contract for student loans that said, " I agree to your terms and conditions, including the ones you wo n't tell me about ''. Do n't they have to disclose all information regarding my student loan payments in detail.
Another example of withholding information is information regarding available reduced payment options. I have called representatives at AES and asked, " If I am late on my payment what are my options? '' They have answered, " We can only tell you that there are options available to you, but not until after you are late. " Then, they do n't give me any details. I want to be able to plan. If the payment options for being XXXX days late are all different, should n't they be required to tell me that information, so I can establish a financial plan based on what 's coming? If they do n't give me this information, and I just sit there and wait, that impacts my credit. They are essentially forcing me into a worse situation, by making me wait until I am late, to find out what the new payment would be. I am taking a risk, because I do n't know how low the new payments are, but I do know that my credit score will be damaged.
When I ask them for direct contact information to my lender, they say they ca n't give it to me. Do n't have the right to know who is actually lending me money? Please excuse the extreme example, but I would like to know if my loans have been bought by a XXXX, or XXXX. I use that example to illustrate that I think I should at least know where the money is coming from.
If any of this is illegal, is there something that can be done about it? If so, does this mean they are in violation of the contract by not telling me the complete details? Please let me know if you need any further information from me. Thank you in advance for your time and help, I really appreciate your efforts to protect consumers. I look forward to hearing from you.
Sincerely, XXXX XXXX
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02/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
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I became of member of XXXX / XXXX / XXXX monitoring and when reviewing my credit reports I noticed that XXXX XXXX is reporting 120 days of late payments ( {$43.00} ) for the months of XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. I reached out to the XXXX XXXX several times by telephone to discuss the errors on my account and the miscommunication. During that time period I was dealing with a hardship and contacted them. I can remember I did my loan forbearance over the phone with a very nice and professional customer service representative who was very understanding and told me everything was taken care of, but after reviewing my credit I seen my forbearance wasn't taken care of, so I reached out to XXXX for help.
I thought that I can handling this issue directly with the company and my problem will be solve, only to find out their Customer Service Representatives are extremely rude and unwilling to listen and help you with your problem. Ive been an upstanding customer and always paid and handle my account issues in a timely matter since my account been transferred to XXXX its unfortunate that the nice lady that I spoke with back in XX/XX/XXXX didnt handle my account correctly.
In XX/XX/XXXX I submitted a written letter informing them of this issue and the only thing I received back was an electronic response letter in my account porter saying they received my credit request and that they are needing more information which I submitted by mail and gave them a copy of my credit report.
Latest phone conversation XX/XX/XXXX : I contacted XXXX to see how this issue can be resolved. The customer representative was so rude and didn't allow me to finish my claim she said NO! sorry there is nothing I can do. I tried to explain to her that everything was done over the phone back in XX/XX/XXXX she continue to basically tell me Im a lie. I asked to speak with the Supervisor. I was then placed on hold for a long time ; the supervisor came on and basically said he couldnt do anything either and I will need to submit a dispute form and it will go into review and it will take 5-7 days to receive a respond. Its very frustrating and unfair that I have to take the blame and say it was my fault so that I can be consider for an adjustment.
XX/XX/XXXX : I spoke a new customer service rep. name XXXX ( employee # XXXX ) and asked her about the 5-7 days response and she quickly told me NO Ma'am! you will not hear anything back from us about your dispute until 30-60 days. Why am I getting the run around and different answers from employees a few days ago I was told by a XXXX supervisor that it will take 5-7 days To add, I just recently did a Disaster Forbearance due to Hurricane Harvey and everything was done over the phone with no paperwork or with my signing ( XX/XX/XXXX-XX/XX/XXXX ) - safe to say nothing have been reported yet.
please help! I tried to collect all the documents I can find*
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02/14/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Dear Representative, I 'm writing to dispute the American Education Systems ' ( AES ) entries on my credit report on account XXXX. This account was opened to finance my college education. I received the loan XX/XX/XXXX. After receiving the loan and making all installment payments in full and on-time for the entire history of loan repayment ( over three years XX/XX/XXXX ), my loan suddenly went into default because the loan servicer claimed that I had filed for bankruptcy. I found out later that my mother and co-signer on this loan had filed for bankruptcy without my knowledge and AES had automatically defaulted my loan without providing me with notification or an option to payoff.
My co-signer 's filing had no bearing on my ability to pay my loan. I could have paid off the loan in full had this been an option. Since my co-signer filed for Chapter XXXX bankruptcy, I should have been given loan payoff as option. Instead, it took months of my own effort to contact AES customer service and National Collegiate Trust ( original lender ) seeking information about what happened with my loan and how I could continue to pay it.
I eventually found out they sold it to XXXX, which is where I am now sending the monthly installments. To date, I am current on all payments. I am still being reported as having defaulted on my loan payments since XX/XX/XXXX, even though I am continuing to send monthly installments to the new loan servicer.
AES reports their automatic default action as a " Charge Off '' on my account and this negative information is now affecting my ability to obtain good interest rates on a mortgage. AES customer service has misinformed me that the credit reporting agencies ( XXXX, XXXX, XXXX ) are the only ones who can remove this information. After filing a dispute with these agencies, I am informed by these credit agencies that the deletion of the negative information needs to come from AES. AES has also told me that they can not remove the negative information due to the Fair Credit Reporting Act ( FCRA ) - even though this act is intended to protect consumers from unfair credit reporting, not punish responsible borrowers such as myself.
I have a proven track record of on-time, paid-in-full monthly installment payments in the years preceding and following the recorded default caused by my mother 's bankruptcy. I have records of all of my payment history available if needed. AES has violated the notification requirements of the FCRA and repeatedly provided me with false or misleading information about my account and their ability to resolve it. AES has turned a good loan bad with their irresponsible charge off of this account and I am being penalized for their actions despite proving myself to be a responsible borrower.
I request CFPB require AES to immediately remove the negative information from my credit report for account associated with XXXX.
Thank you.
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10/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I experienced some health issues XX/XX/XXXX and was hospitalized in XX/XX/XXXX and XX/XX/XXXX. At the time, my student loans were still within the grace period, with the exception of XXXX consolidated loans. As soon as I was made aware that my loans were coming due, I spoke with a customer representative and explained my recent health complications and my inability to make the large student loan payments. I was told that I could apply for the income-based repayment plan and to complete the application online. My first attempt to complete the online application was in XX/XX/XXXX. I was later contacted by FedLoan about my payment status. I informed the representative that I completed the online income-based repayment application. The representative was unable to locate the application. I made several more attempts in XX/XX/XXXX and XX/XX/XXXX. I contacted FedLoan and StudentLoan.gov regarding the issues with the online application. There are online-accessible records reflecting XXXX of my XXXX, XXXX attempts. It was not until XX/XX/XXXX that the application was able to be processed and this was only after an hour or more conversation with a representative that assisted with the application and technical issues. The representative kindly stayed on the phone with me until she was able to see confirmation of the completed application since I had previously submitted several applications. At no time during any one of the numerous conversations with the representatives from XX/XX/XXXX to XX/XX/XXXX, was I ever told to request a forbearance to resolve the late/outstanding payment. Rather, due to the technical issues we were advised that the issue would be resolved upon the approval of the repayment application. It was not until I received a subsequent call regarding the late payments, which were not the income-based repayment amounts, was I told that the late/outstanding payments issue had not been resolved but that I could now request a forbearance since I was unable to pay the delinquent amount. I completed the forbearance request and was later approved. It was not until recent that I discovered the late payments reported to the credit bureaus. I submitted a dispute based on the forbearance and was information that retroactive forbearance do not relate to any credit reporting, which I think is unacceptable but nonetheless. However, my XXXX consolidated loans began reflecting late payments when I was experiencing health issues. More importantly, the late payments reported for XX/XX/XXXX and XX/XX/XXXX do not accurately reflect the circumstances and inability of processing my numerous repayment applications through no fault of my own and due to technical and/or communication issues with StudentLoan.gov and Fed Loan. Additionally, I should have been made aware that the application issues would not resolve any outstanding payments and advised of my option to request a forbearance.
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10/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I contacted FedLoan Servicing via XXXX XXXX on XX/XX/XXXX ( the chat feature on the FLS website was not working at the time ) to request a refund of a payment for {$1500.00} I made on XX/XX/XXXX after the COVID forbearance began. I received an email on XX/XX/XXXX from a Customer Service Associate at FLS stating that the request for the refund had been submitted and could take anywhere from 2 weeks to 2 months depending on the Department of Treasury. I called FLS after 2 months had passed and was told that they could see that the request had been made but it had not been processed and that they would expedite it. On XX/XX/XXXX, I sent another message on XXXX XXXX to check on the status of the refund request. I did not receive a response to that XXXX message so on XX/XX/XXXX I called and spoke with someone at FLS who stated that FLS could not issue the refund because the payment was made to XXXX ( my loans were transferred in XX/XX/XXXX from XXXX to FLS ). As a result, the refund requests were being cancelled each time. I was also told that I would need to contact XXXX instead even though they no longer service any of my student loans. I called XXXX and they were understanding and helpful but said they would need to look into it. I then received a call on XX/XX/XXXX from the Customer Service Associate at FLS who was assisting me previously and she stated that she found proof that I made the {$1500.00} payment in XX/XX/XXXX and she submitted that proof. She stated it was now pending approval from the Department of Education and that it takes 7-10 business days to receive the check once it is approved. My loan balance in the FLS website now reflects that {$1500.00} has been added back to my loan balance but the refund has not been issued to me. I checked in again with FLS on XX/XX/XXXX and was told that the request had been resubmitted and was pending final approval from Federal Student Aid. I checked in again and received an email that my most recent request from XX/XX/XXXX was still pending final approval and that it required a secondary review due to being a higher amount. Once approved, it would take anywhere from 2 weeks to 2 months. As of XX/XX/XXXX, the refund has not been issued. It has been 5 months since the refund was originally requested. I do not know who to contact at this point because each time I ask, I am told that a different entity is reviewing or needs to approve the refund ( Department of Education, Department of Treasury, Federal Student Aid, etc. ). I do not know who to contact at this point as the person who is following my case at FLS replies each time that it is still awaiting approval and takes 2 weeks to 2 months and names a different department each time who still needs to review the refund. I am trying to get this resolved before FLS stops servicing my loans once their contract ends. Any assistance would be appreciated in resolving this matter.
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07/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have asked repeatedly over the last year or two how many qualifying payments I have made as part of my PSLF loan. Every time I inquire the number is different and reduces the amount of qualifying payments I have made. When I ask about why this is I am given an ambiguous " just wait and see '' type of answer. I have submitted on time payments, and all required paperwork, while working for a qualifying non-for profit/public sector agency for this entire time. I have to date made 51 payments since I consolidated my loans totaling {$39000.00}. I have reached out yet again to FedLoan to inquire about the discrepancy. I am concerned at the mishandling of my student loan, and the inability to answer why this number continues to drop or why my payments are not listed as qualifying. Please see the list of payments made below. I do not have dates for the many, many calls I have made but Fedloan should have a record of this.
XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$950.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$700.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00} XX/XX/XXXX All Loans Payment {$580.00}
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02/15/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
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To whom it may concern, I am filing this complaint after failed attempts to reach FedLoan Servicing via phone on XX/XX/XXXX and via email sent on XX/XX/XXXX. On XX/XX/XXXX and XX/XX/XXXX, all of my credit bureaus showed that FedLoan Servicing reported I had missed three monthly payments and I was in a delinquency status. This did not make sense because I was in school in XXXX and my student loans should be in deferment or forbearance state. I was taking two classes from XX/XX/XXXX until XX/XX/XXXX. I did not attend school from XX/XX/XXXX to XX/XX/XXXX and should have been granted a grace period of 6 months ; however, on XX/XX/XXXX, my loan went into repayment instead. Unfortunately, no letter was mailed to me to state this nor did I have access to my old email account at that time, so I did not receive this notice and believed my student loan was in grace period, based on the loan details in the promissory note for repayment terms ( students dropping below half time or out of school ). The payment due date first began on XX/XX/XXXX and on XX/XX/XXXX, I signed into FedLoan Services website and realized my loan was NOT in grace and I immediately updated my status to in-school and provided my start date of XX/XX/XXXX at XXXX. FedLoan Services updated my status and provided the message that no further action was needed from me and that XXXX would provide them further information. I believed this meant that FedLoan Servicing would contact XXXX on my behalf and confirmed that my account updated to {$0.00} payment due before signing out. On XX/XX/XXXX, I began taking classes as a full-time student, with the hopes of finally completing my degree, while working full-time to fund my education. I also worked to increase my credit score to get approval for an educational private loan to pay for continuing education, and apply for a lower interest personal loan to consolidate my larger debts into affordable payments so that my family and I can have a better financial standing. I am now unable to do this. The FedLoan Servicing sent 15+ reports of 90 days missed payments to all 3 credit bureaus, which lowered my score nearly 190 points. I have worked so hard for the past 6 years to build my credit only to have it destroyed because the FedLoan company did not properly apply the deferment/forbearance status accurately to my account. I have attached documentation for their failure to do this. The first document is the approved forbearance period that shows my loans were deferred until XX/XX/XXXX. The second documentation shows another approved forbearance period after they FINALLY updated my school status on XX/XX/XXXX that shows my deferment started from XX/XX/XXXX until XX/XX/XXXX. Given this evidence, my account should NOT have gone into a 90-day delinquency and FedLoan Services should never have sent a delinquent status to my credit bureaus for their failure to update my account.
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03/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My name is XXXX XXXX. Im writing you in regards to financial aid I didnt receive but the school is stating I received these funds. I did register in XXXX of XXXX and I believe the first disbursement was XX/XX/XXXX. The school I was attending which was XXXX XXXX XXXX XXXX disbursed my first payment and I received it but soon as I did I stop attending right after.
On my paperwork I just discovered it showed I was withdrawn and next to it was showing code 51 for reason. As of last year I started working on my credit and couldnt understand how I owed over XXXX XXXX dollars in financial aid when I did not receive that amount.
I started investigating on my own an saw my financial aid application was showing two disbursement. One in XX/XX/XXXX and the other showing XX/XX/XXXX. I cant understand if I was withdrawn how did I register for the next semester. Also how I passed my class in fall when I only attended a few online classes until I received my disbursement.
The school has committed fraud against me or it could be an error but the fact they wont give me proof where those disbursement went is telling this was intentional. I look into old bank statements couldnt find anything. I also was told by XXXX that school received those funds and sent them back to XXXX but now the school is telling me I received the funds.
They advised me to reach out to you to request information where those funds went but soon as you can get me what I need it will prove I didnt get that second disbursement in spring of XXXX. I hope I can get what I need to prove Im telling the truth but knowing how the school acted Im already assuming this wont be much help but at least it will be on the record. I need XXXX XXXX to prove they sent me those funds. Either a deposit or check.
If you need to reach me you can by email or my cell XXXX. Ive been at my address XXXX XXXX XXXX XXXX XXXX AZ for 9 years. If they needed to contact me they could have. So every sign is telling me the school has done this to me and others. I really hope to get this matter resolved before it becomes bigger than it is. All Im requesting is that the school provides me with proof they sent those funds in spring of XXXX to me either with a check or deposit. If I owe it Ill pay but I know I didnt receive those funds.
I have attach my XXXX and XXXX tax return. I filed XXXX that I attended school and for XXXX I didnt so I didnt file. I know I need proof but its hard to prove something you never received so Im giving you all I have. When I attended I attended long enough to get my first disbursement. I enrolled in online classes and I completed a few and I mean a few. This school didnt withdraw me until XX/XX/XXXX although I stop in XXXX of XXXX. They where passing me just to receive the financial aid money. How sick is that I guess its normal seeing no one has any intentions on helping me. I really hope someone here will.
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02/03/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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This is a continuation of a prior complaint that was not fully addressed. The case number for the prior complaint for reference is XXXX. There are unanswered feedback items on the company 's response below. I have attached a copy of the supporting documents, including the company 's initial response.
Thank you for your response.
Based on the admission within the response, as well as the backup uploaded, of mobile internet access inabilities to allocate payments and reflect loan-level detail I respectfully request that all credit reporting be adjusted. Further, the statement in the response regarding numerous website payments made previously by me is irrelevant. I say this as I log in from my mobile internet frequently to arrange payments. The online experience on my mobile phone should match that of the environment of the website from a computer, especially if it relates to payment allocation on numerous loans serviced and the information ( or lack thereof ) regarding the state of the loans. Also, related, as a consumer AES ' relationship with XXXX is irrelevant to me as my direct relationship is with AES as the loan servicer. It was referenced in the letter, and has previously been conveyed to me in several phone calls with AES, that XXXX is the entity to be dealing with on many of these issues. I disagree, again, as AES is the loan servicer. Lastly, on this point, the credit adjustments and concessions made by AES do not offer relief as credit reporting strings on each loan do not go back to XX/XX/XXXX on the national credit agencies ' reporting.
AES states that the XX/XX/XXXX long-term modification package can " now '' be reviewed due to assumed procedural changes. I 'd like clarification on the procedural gap, along with the corresponding procedural change to address said gap, that previously prevented me from applying for long-term assistance. This " new '' ability to submit for long-term assistance after a missed packet return was never communicated to me before this response and the most recent telephonic communication with AES, and I believe this gap has adversely impacted my abilities to make on-time payments this past year. Further, AES states that a loan must be contractually current in order to request long-term assistance. As a consumer I absolutely do n't understand this policy. The point of assistance is to assist consumers during times of hardship. This should be reviewed and I 'd like clarification on why AES operates under this non-industry standard policy.
Lastly, AES failed to address the error notices attached. I am requesting additional information related to the error notices received. The clarification previously requested telephonically led nowhere as AES could not clarify XXXX ' error ... again baffling as AES is XXXX ' loan servicer.
I respectfully request additional clarification and reconsideration.
Best Regards, XXXX XXXX
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03/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
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Web |
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I have tried to resolve this issue numerous time through with XXXX XXXX directly and also a previous compliant with CFPB. My student loan account is being INCORRECTLY report. I was awarded a forbearance from XXXX XXXX XX/XX/XXXX and XXXX is incorrectly reporting late payment. XXXX claims that such reports would not be updated due to regulations the FCRA of the initial accurate reporting. Contrary to these assertions, by failing to update previously reported information, XXXX is in violation of Section XXXX ( a ) ( 2 ) of the FCRA. I have attached an FTC advisory opinion ( below ) which interprets Section XXXX ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). The advisory opinion states that the XXXX XXXX ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct. XXXX awarded me a forbearance starting XX/XX/XXXX through XX/XX/XXXX thus my payment history should report as such. * This fact is also stated by XXXX that they in deed granted a forbearance for that time period. XXXX ( a ) ( 2 ) clearly shows that the reports must be UPDATED/CORRECTED regardless of whether they were accurate at one point. I am requesting that in compliance with Section XXXX ( a ) ( 2 ) of the FCRA that the XXXX accounts showing a late payments from XX/XX/XXXX to XX/XX/XXXX be updated and/or corrected on my XXXX, XXXX, and XXXX XXXX reports. XXXX violations to XXXX XXXX ( a ) ( 2 ) of the FCRA and refusal CORRECT my credit report are currently causing damages to me personally and inhibiting me from receiving the best interest rates in my home buying process. Below is the link to the FTC advisory opinion I stated earlier. I have also attached payment history from web portal on the XXXX website showing my account coming out of forbearance and not starting repayment until XX/XX/XXXX. I have attached both screen shots and exported XXXX XXXX XXXX : XXXX
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06/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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I began the consolidation process with Fed Loan Servicing XXXX XXXX XXXX after XXXX. I called Fed Loan Servicing and spoke with a customer service representative. I asked what my student loan payments would be if I consolidated all of my students loans with XXXX servicing center and was initially told that payments would be between $ XXXX {$400.00}. At the time, I realized that I had many student loans and this would work for me. After completing the paper work, I was sent notification that I qualified for Income Based Repayment and that my payments would be approximately $ XXXX, a little more than I expected, which I accepted. I then received notification from XXXX that I had additional students loans and made arrangements to have those loans consolidated with the other loans through Fed Loan Servicing Center. In the meantime, I put my loans in forbearance and was scheduled to begin payments in XXXX XXXX but realized that my payments had increased from $ XXXX to $ XXXX. After speaking with several customer service representatives and XXXX supervisors, I was told by XXXX, the last supervisor ( ID # XXXX ) with whom I spoke, that the increase was because the servicing center had initially put my loans in the wrong program. I spoke with a customer service representative who admitted this ; however, I do n't think that she was supposed to admit it since I had spoken with XXXX customer service representative and a supervisor before her who did not indicate that a mistake had been made. XXXX admitted it only after I had spoken with her and demanded that she forward me to a supervisor. I was told that I did not qualify for Income Based Repayment because of a {$6000.00} Parent PLUS Loan that was included in the initial consolidation and that my account was put into the Income Contingent Program when the additional loans were added and Fed Loan Servicing recognized their mistake. I did not receive notification of this initial mistake. I did ask that the servicing center choose the lowest payment program in my initial application but would not have agreed to these terms because I can not afford it. I knew the payment would increase but I assumed it would be based on the Income Based Repayment program and that it would not almost double. I have asked if I can appeal the terms of the loan consolidation since Fed Loan Servicing admits they made a mistake and was told there is nothing they can do. They offered to continue to put my loans in forbearance ( every 90 days for 3 years ) until I can afford to pay the $ XXXX. I also asked that this company work on having customer service representatives provide accurate information and was told that they were sorry I had not be given the correct information. I would like to have the Parent PLUS Loan removed from the terms of my consolidation loan so that I can qualify for the Income Based Repayment program on the remaining loans.
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09/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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On XX/XX/XXXX, we submitted the annual required income verification form, indicating that this was an annual re-certification and we wanted to stay on the same plan we had. We received a notice back saying that they could not pull records from the IRS, so we would need to submit paper copies of prior year tax returns. We mailed in the required forms.
OnXX/XX/XXXX, we received a bill for the full payment amount ( ~ {$3200.00} ). Apparently in addition to the box indicating we wanted to stay on the same plan, a box was checked on that form saying that we wanted to have the cheapest payment possible. A rude and uninformed customer service representative talked us into changing our plan to pay-as-you-go, instead of the Income Driven Repayment plan we wanted to be on. Our interest then capitalized, adding thousands of dollars to our principal. This rude and uninformed employee told us we could make a {$5.00} minimum payment that would count to move us over to the next repayment plan.
On XX/XX/XXXX we received a bill for {$5.00} and a letter notifying us of forbearance. This was paid on XX/XX/XXXX
OnXX/XX/XXXX, we received a bill for the full amount again ( ~ {$3200.00} ). AroundXX/XX/XXXX, a representative from XXXX XXXX advised us to not pay that bill, since it would n't go to collections for 90 days. They estimated that the Processing Department would update and correct everything before that 90 days.
OnXX/XX/XXXX, we received a bill for ~ {$6400.00} -- the prior amount due plus a new amount. A phone call with employee # XXXX on XX/XX/XXXX revealed that a ) we would not receive credit for payments made on XXXX XXXX, XXXX XXXX, XXXX XXXX, or XXXX XXXX. She also revealed that our new payment would go into effect in XXXX. So had we listened to the previous employee who advised us to " not make that payment, '' we would have surely gone into default had we not made a {$9600.00} payment. She advised us to request an administrative forbearance-we could do this since it was taking so long to process the new payment amount. She also advised requesting an 'override ' so we could make an XXXX payment on the new amount and get credit for it.
Today, XX/XX/XXXX that request was made and we talked to employee # XXXX. This employee was extraordinarily rude, arrogant, and not helpful. He had no idea what an override was, and refused to explain any aspect of what an administrative appeal was or how it worked. Instead of helping, he insisted on making us feel as though he had no idea what we were doing.
So we attempted to update income on XXXX XXXX. 5 months later, we still do n't have the correct payment amount, wo n't have the correct bill until XXXX, which is 7 months after the initial request, and now have lost credit for months worth of payments. And there 's still no guarantee we wo n't have to make a {$9600.00} payment to clear this all up and to avoid default.
|
06/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
|
My student loan was transferred from my previous servicer to FedLoan Servicing based on my submittal of a XXXX XXXX Loan Forgiveness form. Since then, my experience with FedLoan Servicing has been nothing short of disgusting. They have mishandled applications and submitted documents, miscalculated payments, placed me and my wife in the wrong repayment plan ( repeatedly ), lost or " misallocated '' my payment records and more. I have been working with them again, for the past three months, to resolve the most recent problem surrounding my PSLF eligibility. I was supposed to be in an income-based repayment ( IBR ) plan, as required by the PSLF program, and was repeatedly assured that I was. The Supervisor I spoke to in XXXX informed me, quite rudely, that I had NOT previously been on a IBR, as I was informed, but rather had only been on one since XXXX. This was shocking enough, until today (XX/XX/XXXX ) when the representative and supervisor I spoke to at FedLoan informed me that actually, no, I have n't been on an IBR plan for almost two years.
I have been a XXXX XXXX for 15 years and have faithfully made 10 years of payments, as I thought I was supposed to. And now that the loan forgiveness date is approaching, only now am I being told that the last ten years counted for nothing. Additionally, when I learned of this from FedLoan and asked what could be done, since I had followed their direction, I was treated with disdain. The supervisor I spoke to in XXXX was cold, aloof and acted as if she was personally paying off my loan under the PSLF, stating " Well if you 're asking me to forgive thousands of dollars of debt ... '' Additionally, my monthly payment was recently quadrupled due to a small increase in my family 's income, so I am currently attempting to lower my payments. Yet every time I call, the representative gives me a different payment amount ranging from {$38.00} to {$250.00}, and each of them swears it is the lowest possible payment available and can not see how the previous representative came to the payment amount they did. When my wife called, she was told the lowest possible payment ranged from around {$200.00} to over {$600.00}, again each of them swearing there was no lower payment possible under any plan. It is inexplicable.
My wife 's and my every contact with FedLoan Servicing has been rife with incompetence, if not downright deception. I do not understand why, if you contact them and say " I want the lowest possible payment, under whichever plan that would be '' can they not come up with a consistent answer. Lastly, I was beyond distraught to learn that the last 10 years of payments I have made have counted toward nothing under the PSLF program, despite me doing everything I was directed to do.
Thank you for your time and I pray you 'll be able to do something about this company before someone else is negatively affected.
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08/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Upon review of the payment transaction history with FedLoan Servicing, XXXX XXXX, and XXXX XXXX XXXX, the required number of qualifying payments under the Public Service Loan Forgiveness ( PSLF ) Program will have been made as of XX/XX/XXXX, after the final qualifying payment scheduled for XX/XX/XXXX.
Please note that all Subsidized and Unsubsidized student loans were consolidated on XX/XX/XXXX and the loan servicer at that time was XXXX XXXX XXXX ( XXXX ). Attempts to contact XXXX XXXX XXXX were unsuccessful, as www.StudentAid.gov was not able to provide contact information for the company. XXXX XXXX XXXX was closed in XXXX and the loans were transferred to XXXX XXXX XXXX XXXX XXXX.
XXXX XXXX XXXX XXXX XXXX provided a payment history of all payments made while designated as the loan servicer from XXXX, XXXX through XXXX, XXXX. Bank statements were requested from XXXX XXXX XXXX for the time period of XXXX, XXXX through XXXX, XXXX. Although I was informed that XXXX XXXX XXXX does not keep records past the seven year retention period, and was unable to obtain the requested statements showing proof of payment.
After several hours of research online, I found an email address for XXXX XXXX XXXX ( XXXX XXXX ) from a XXXX post. This post, made by a person in a similar situation to mine, stated that if you contact the following email address ( XXXX ), XXXX would be able to pull payment records during the time period that is was known as XXXX XXXX XXXX. I received the below response from XXXX after contacting the above listed email address : The XXXX XXXX XXXX business line was separate from XXXX XXXX XXXX ( XXXX ). XXXX did not service this type of loan and we have never had access to any of those records. XXXX XXXX XXXX servicing closed in XXXX and all active loans were transferred to a new servicer. It is our understanding that when XXXX XXXX XXXX discontinued servicing, the loan data was sent on to the subsequent servicer. If your XXXX is unable to provide assistance, we suggest contacting the Department of Educations Office of the Ombudsman at XXXX.
Attached is a signed Employment Certification Letter verifying my employment with the State of XXXX from XX/XX/XXXX through still employed. During this time period I was also employed by XXXX XXXX XXXX from XX/XX/XXXX through XX/XX/XXXX. Both of these places of employment qualify under the XXXX XXXX XXXX XXXX XXXX.
In closing, I am requesting that you recalculate the number of qualifying payments that have been made to my account, as XXXX XXXX has inaccurately calculated my loan forgiveness date as XX/XX/XXXX instead of XX/XX/XXXX. There were 15 qualifying payments made to XXXX XXXX ( XX/XX/XXXX-XX/XX/XXXX ), 76 qualifying payments made to XXXX XXXX ( XXXX XXXX ), and 28 qualifying payments made with XXXX XXXX XXXX ( XX/XX/XXXX XX/XX/XXXX ).
Thank you for your time and attention to this matter.
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05/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
I am writing to dispute the reporting of a > 60 day late payment to credit bureau XXXX for my unsubsidized loan, sequence XXXX , disbursement date XXXX / XXXX / XXXX . This unsubsidized loan was paid in full XXXX , XXXX . I spoke with two AES repr esentatives and a XXXX representative regarding a > 60 day late payment reported to XXXX in XXXX of XXXX . After a detailed review of the accounts, the following was determined : In a phone conversation on XXXX XXXX , XXXX with XXXX representative XXXX , she stated XXXX records sho w AES reported a > 60 day late payment in XXXX , XXXX but did not specify a specific payment that was late. My credit report requested in XXXX , XXXX also indicates a > 60 day late payment in XXXX , XXXX . Additionally, a review of my credit report requested on XXXX XXXX , XXXX , does not indicate any late payments on my AES ac counts in XXXX . However, in a phone conversation in XXXX , XXXX with AES re presentative XXXX ( ID # XXXX XXXX , AES rec ords indicate a > 60 day late payment in XXXX , XXXX . No notice was provided to me in XXXX or XXXX , XXXX that I was late on a payment. I applied for automatic payments using direct debit in XXXX , XXXX and was approved for automatic payments through direct debiting on XXXX XXXX , XXXX . Automatic payments began on XXXX XXXX , XXXX to two loans, s equence XXXX ( Unsubsidized ) and XXXX ( Subsidized ). According t o AES repr esentative XXXX ( ID # XXXX ), AES recor ds indicate their automatic payment system did not apply the correct amount to loan sequence XXXX in XXXX and XXXX , XXXX . These payments should have paid off loan sequence XXXX in full but they did not. As a result of the error in AESs automatic payment system, AES recorded a delinquent payment. However, the erroneous late payment was not reported to XXXX until XXXX of XXXX . As shown in the payment history and acknowledged by XXXX a n AES repres entative, the automatic payments for XXXX and XXXX , XXXX were not applied properly at no fault of myself. XXXX was to note the system error in the database and forward to the credit review team for correction. I followed up on XXXX XXXX , XXXX with XXXX ( ID # XXXX ) who acknowledged the notes had been made but no further action had yet been taken to correct the error. Complicating review of the circumstances was the timing of the > 60 day late payment report, which came many years after the alleged late payment. This has made a review of the circumstances extremely complicated and onerous on me as the consumer and further calls into question the accuracy of a late payment. I am in the process of trying to secure financing for a home mortgage and the delinquent payment has impacted my credit rating and increased the cost of my home loan.
|
11/06/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
American Education Services of XXXX, PA had been servicing my private student loan until I paid it off in full in XXXX of 2015. This loan was paid off many years ahead of schedule, I never missed a payment, nor was I ever late with a payment throughout the entire history of this loan. I know this as fact since I am in the military and my payments were made through my financial institution before the loan was paid and closed out. I have monthly bank statements to prove all of my payments were made in full and on time. After producing a payoff amount of over {$62000.00} which is over twice the amount of the original loan, I noticed the loan was never reported as paid in full to the XXXX major credit bureaus ; however, a missed payment of 30 days was showing on XXXX credit bureau files, and a 30 - 60 days past due payment was showing on the third file crippling my personal credit rating. Needless to say, the impact this has had on my credit, and my ability to obtain a mortgage has been devastating. To make matters worse, every attempt I have made to contact AES and discuss this issue with them they refuse to acknowledge the error, nor would they correct their mistake after I submitted supporting documentation. With no other alternative, I contacted all three major credit bureaus : XXXX, XXXX, and XXXX. Each bureau contacted American Education Services on my behalf and attempted to resolve this issue, none of the agencies were able to gain any cooperation from AES. Each credit reporting agency told me they were powerless unless American Education Services directed them to make a change to my credit file which AES stubbornly would not do. AES would not speak with me and the credit reporting agencies on a conference call. AES stated it was against their policy to go on the record regarding such matters. ( I have spent my entire life protecting their 's, yet they think nothing of ruining mine and my financial records due to negligence ) XXXX reported the account as late right along, ( which is false ) then after it was paid off they reported it as open and current, then AES came back to them and instructed them to change the status to closed BUT was 60 not 30 days past due! Although this information is completely false and all after the fact XXXX did exactly what AES had instructed them to do. ( probably because AES pays them a fee ) I have not been able to right this wrong through the channels I have followed thus far. The credit agencies XXXX and XXXX also refuse to change the status of this account as paid in full without delinquincies because American Education Services is calling the shots since they are the paying customer regardless of the consumer 's rights under the law. I am hoping the CFPB will work with me to cause AES, and all XXXX major credit reporting agencies XXXX, XXXX and XXXX to enforce the law and protect my rights as a consumer. Thank you.
|
10/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
The below is a copy of a letter I sent to my loan servicer more than XXXX years ago. It best describes what has happened to me. If you want the supporting documentation, let me know.
* * * * * * * * * * * * * * * * * XXXX XXXX, XXXX VIA FAX : ( XXXX ) XXXX XXXX Fedloan Servicing XXXX : Review for Payment Tracking, Acct : XXXX To Whom It XXXX Concern : I am writing this letter to advocate that the following XXXX payments I made be counted toward loan forgiveness.
XXXX through XXXX, XXXX XXXX XXXX payments ) These XXXX payments are not being counted, I am told, because I was on a plan that was not a qualifying plan. Though that appears to be the case, XXXX is well aware that there are thousands of us in this position : We applied for the XXXX XXXX XXXX XXXX XXXX XXXX, and were mistakenly put on a non-qualifying plan by our ( now-defunct ) servicer, unbeknownst to us. I expressed this in detail in my XXXX XXXX, XXXX, letter to Fedloan Servicing, attached for your reference.
I have attached as documentation : An e-mail chain between me and XXXX XXXX, the Associate XXXX of my law schools XXXX XXXX XXXX, demonstrating that I knew what I was supposed to do and was acting on the correct advice ; and The original Master Promissory Note MPN I signed and filed on XXXX XXXX, XXXX, establishing Income Contingent repayment on my student loans. It bears a confirmation code as follows ; XXXX.
As XXXX is aware, this is a widespread problem. XXXX, XXXX. : http : XXXX XXXX and XXXX, XXXX ( XXXX payments ) I was just informed via telephone that my XXXX and XXXX XXXX payments are not being counted. I am contesting that with the attached documentation. Until XXXX XXXX, I made my payments online at https : //www.dl.ed.gov/borrower/BorrowerLogin.jsp, which at some point ( but not for very long ) changed to XXXX.
On XXXX XXXX, XXXX, I received a notice in the mail from XXXX, informing me that they would be taking on the role as my new loan servicer. When I called XXXX, however, they were not yet set up to take my XXXX XXXX payment. I made payment to the XXXX Department of Education. That check was cashed on XXXX XXXX, XXXX. I made my next payment online on XXXX XXXX, XXXX ; the first payment to XXXX.
I have attached as documentation : My XXXX XXXX, XXXX, letter to XXXX Department of Education explaining that I needed to make a monthly payment, with Check No. XXXX attached in the amount of {$420.00} My bank statement reflecting that Check XXXX. XXXX was cashed on XXXX XXXX, XXXX, which rendered it a timely qualifying payment.
Proof of my XXXX XXXX, XXXX, to XXXX, online, with a confirmation number as follows : XXXX.
Both my XXXX and XXXX XXXX payments should be counted. I expressed this in my XXXX XXXX, XXXX, letter to Fedloan Servicing, attached for your reference. For some reason it was not rectified for reasons unclear to me.
Sincerely, XXXX XXXX XXXX
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03/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I signed up for a debt consolidation loan in XX/XX/2015. Since then I have went for extended periods of time with no income. I get hired through temp agencies and work a few months and then out of work again. My debt consolidation loan has been in forbearance. The loan started out at {$30000.00}. Now my loan while still in forbearance my loan amount is {$36000.00}. I can not afford the loan now, there is no possible way I will ever be able to pay it when the amount keeps increasing. Debt consolidation is suppose to help people like me. This is not helping me. How can a consolidation company increase my amount while in forbearance? There have got to be laws to protect consumers from such practices. I do not know how companies get away this.
Also I have requested information from XXXX XXXX on 3 separate occasions and I have not gotten a response still. I requested details regarding my consolidation loan. I want to know exactly what loans are covered in there. I contacted XXXX XXXX XXXX and they told me they do not have that information. I was told I needed to contact XXXX. When I contacted them I never get XXXX reply. I have sent emails and made phone calls and got nothing. I feel there are loans duplicated in my consolidation loan. When the loans were sold and resold I feel that multiple companies have submitted the loans. I had a lawsuit in my local county for a student loan I never had, the company that was suing me was not even a lender. XXXX XXXX XXXX XXXX XXXX sued me, they lost in court. I have been notified numerous time by XXXX stating my identity has been compromised. All of my issues with my identity is from student loans. Companies buy debt and sell debt and then these loans show up multiple times on your credit. It has happened to me. It is still happening to me. I tried to do the right thing by getting a debt consolidation loan and they have been screwing me as well. I have the right to know what loans are in my debt consolidation. In order for me to owe a debt there has to be original paperwork from the original lender and the paper traiXXXX from that time. I can not get any proof or documentation from anywhere. I read reviews about XXXX and how they have fraudulent practices. I live below poverty level. I am struggling and this company possibly has loans in my debt consolidation that should not be there. When a consumer requests such documentation it has to be provided. There a laws in place to protect consumers like me and yet no one will give me the information. Can someone please help me? I do not believe I owe the amount they say I do. How can a company charge interest in forbearance, over {$6000.00}. This is insane. Student Loan Lenders are destroying people 's lives. Someone in government should step up and fight these companies. And debt consolidation companies too. I do not believe I ever had {$30000.00} worth of student loans.
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04/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
|
I AM THE LEGAL POWER OF ATTORNEY FOR XXXX XXXX XXXX # XXXX XXXX, XXXX and myself ( XXXX ) received numerous calls in XX/XX/XXXX and early part of XXXX XXXX that came up on our phones as " potential spam '' We did not answer and no messages were left to identify who was calling. # 2 Co signer XXXX received a past due statement in the mail from AES around XX/XX/XXXX regarding XXXX 's student loans. # 3 found out the number that was calling us and not leaving messages was AES. # 4 XXXX undergoing treatment for XXXX XXXX XXXX diagnosed in XX/XX/XXXX. Explained to AES on XX/XX/XXXX we were not aware of past due balance and XXXX had XXXX. # 5 AES said they would MAIL a forbearance form to our home.It never came # 6 I called AES around the end of XXXX XXXX was told by AES to print out the " XXXX FORM '' from their website # 7 XX/XX/XXXX AES reported XXXX and XXXX account as " delinquent to the credit bureau. # 8 XXXX contacted AES and was told the wrong forms were sent. The representative said she would E-mail the forms along with a Dispute form for the negative credit reporting. We filled out and mailed back the next day. # 9 XX/XX/XXXX contacted AES to find out the status of forbearance and disputes was told by another representative XXXX that again the wrong form was filled out even though the form we sent them was the one they E-mailed to us. XXXX directed us to the website and told us exactly the form to fill out. I printed and mailed back the next day. # 10 In the mean time XXXX contacted XXXX and filed a dispute with them regarding the negative credit reporting. 2 Weeks later AES reported a " improved account '' with XXXX and XXXX for XXXX. # 11 XXXX noticed credit was not improved with XXXX and filed a dispute with them. # 12 I filed a complaint to the Ohio Attorney Generals office approx. XX/XX/XXXX regarding the phone calls with no messages and negative credit reporting. # 13 XXXX reported AES would not change credit reporting for XXXX. ( Hmm could it be this is when they received a letter from the Attorney General? ) # XXXX Received response from AES regarding complaint explaining that they reported accurately and they would not be making an adjustment. They never mentioned the main concern I had with why they did not leave messages identifying who they were when calling. They also mentioned in the letter that AES spoke to XXXX on XX/XX/XXXX and said that he did not need his accounts placed in Forbearance. My issue with this is that XXXX had XXXX XXXX XXXX on XX/XX/XXXX at the XXXX XXXX and was in the hospital on a XXXX XXXX as well as oral XXXX and was not able to make rational decisions. When checking XXXX 's account around XX/XX/XXXX they were listed in " Forbearance '' then removed to " regular '' on XX/XX/XXXX. I sent a rebuttal letter to AES as well as to the Ohio Attorney General on XX/XX/XXXX. I have attached all documentation.
|
10/14/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I have a joint student loan with my ex-wife and we are in the Public service loan forgiveness program. The loan was transferred from XXXX to Fedloans two years ago. Ever since we have received terrible customer service. We excite different advice each time we call. Now I do most communicating I writing but at times they do n't even respond to my messages on their " contact us '' section. Furthermore there is no way to track my sent messages and their replies. The messages vanish after a set amount of time. I have lots of documentation about the problems we have endured. We applied for the REPAYE plan in XXXX from Fedloans. We received approval and new terms in XXXX. A standard payment was assessed one month for @ {$2400.00} which I was told was part of the transition to a new plan. I made several calls to the servicer about this amount and was told it was being reviewed for a forbearance and would likely be granted since we are in the PSLFP. I called again XXXX XXXX and was told that an application for the forbearance had never been received. That is the first time we were told we needed to apply for the forbearance. Prior to that date other reps told us it was happening as part of the REPAYE submittal and not to worry about it. The nest day on XXXX XXXX we submitted all documentation and was told it would be reviewed promptly. This was on day XXXX into being late on the amount. I found out today that we had been reported Fedloans reported as delinquent to credit bureaus even though we were told this would not happen. Today I was told it would take 30-60 days to remove the derogatory statement from our credit once the forbearance decision was made. We have made all monthly payment on time since XXXX while waiting for the forbearance. Had we been told in XXXX we needed to apply for the forbearance we would have then. We never received this requirement in writing and was told the opposite by Fedloan reps that ithe forbearance was being reviewed as part of the REPAYE application. The REPAYE application has a place on it to request $ 5 monthly payments during the review period to avoid any forbearance amount. I have also received several calls from Fedloans about the amount past due and when I told the rep we were waiting on Fedloans for a decision the rep acted surprised until they reviewed our account. Not only did we wait 4 months for our REPAYE review we now have a derogatory credit report at no fault of our own. Please help us resolve the credit reporting issue. I am in the middle of refinancing my home and this has impacted that process. I would also like to have our loan transferred to another servicer. Never before with any other credit product I have I seen this type of customer service. Students loan XXXX are so hard to decipher unless you 're an attorney. Often times I know more about the programs than the services themselves. Please help us.
|
10/17/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
For almost seven years, I have been paying on my student loans through American Education Services ( not who we chose, but the bank we got the loan through sold to this company ). I make my payment online. I also have been paying my brother 's loan for 4.5 years but his has had to be paid by check with very specific information so it goes to the correct loan ( which is what AES told us to do since his online account was blocked ).
In XX/XX/XXXX, my brother started receiving late notices, though I paid his loan every month. At the same time, my normal monthly payment was different every other month. In XX/XX/XXXX, we finally realized that AES was applying the payments I was sending for my brothers account ( with the very SPECIFIC information that I had sent for 4.5 years with no issues ) to my account. I was able to speak to a supervisor and she was able to see what happened. She said they would take that money out of my account and put it back in my brother 's, but that my account would show a delinquency. I thought that was wrong since I had done nothing wrong and had fixed their mistake for them, but said I would make up the difference for what they took out of my account ( {$520.00} ). Which I did, in less than a month ( I called them XX/XX/XXXX and paid in full by XX/XX/XXXX ). The same day I made the final payment to correct their mistake, I got a notice from credit reporting agencies that my credit score had dropped XXXX points. My credit report also shows that I have 60+ days delinquency on these loans when I was NEVER late. Because they misapplied payments, then I corrected them, I was hurt for it. What they made to show online was that I had been late every month since XX/XX/XXXX so they charged me a late fee every month. AGAIN, I was never late. They were misapplying the payments. I was paying on time every month.
I have submitted XXXX credit disputes with them and have had no luck. They are still continuing to say I was delinquent.
On top of that, the next month, after we had this all straightened out, they misapplied his payment AGAIN. When I called to tell them I would not pay the balance on the screen ( that was the wrong amount since they had put my brother 's payment in my account ), they could n't understand why I would n't make that payment. Then after I made the correct monthly payment, I got a notice saying I was 18 days late because they misapplied my correct monthly payment and only paid XXXX of the XXXX loans I have with them.
They continue to make mistake after mistake and take no responsibility for it. I have said to them " you would be fighting this too if it was your credit '' and they never deny it. Even an XXXX customer service rep could n't believe what was going on.
If I had made this mistake, I would own up to it and take care of it, but I am being faulted for something I did not do wrong. It is not right.
|
10/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
I received a bill dated XX/XX/XXXX from myfedloan stating I owed {$290.00} on XX/XX/XXXX. The breakdown of that bill is as follows : Loan Disbursed XX/XX/XXXX current due amount of {$73.00}.
Loan Disbursed XX/XX/XXXX current due amount of {$69.00}.
Loan Disbursed XX/XX/XXXX current due amount of {$43.00}.
Loan Disbursed XX/XX/XXXX current due amount of {$0.00}.
Loan Disbursed XX/XX/XXXX current due amount of {$100.00}.
Loan Disbursed XX/XX/XXXX current due amount of {$0.00}.
On XX/XX/XXXX I made a payment of {$330.00}. The break down of that payment is as follows : Loan Disbursed XX/XX/XXXX payment of {$73.00}.
Loan Disbursed XX/XX/XXXX payment of {$69.00}.
Loan Disbursed XX/XX/XXXX payment of {$43.00}.
Loan Disbursed XX/XX/XXXX payment of {$0.00}.
Loan Disbursed XX/XX/XXXX payment of {$100.00}.
Loan Disbursed XX/XX/XXXX payment of {$39.00}.
ON XX/XX/XXXX I logged into my online account and saw a warning message informing me that my loan which originated on XX/XX/XXXX for an initial amount of {$2300.00} was past due. The bill I received said that I did not need to make a payment as it had my current amount due at {$0.00} so I did not make a payment toward that loan.
I called myfedloan on XX/XX/XXXX and spoke with a male representative who told me that I was past due and I needed to submit a payment of {$47.00}. He could not explain to me how this loan went from being paid ahead to past due. After I hung up with him I submitted an additional payment of {$47.00} to Loan Disbursed XX/XX/XXXX to avoid a negative mark on my credit report.
I received a letter dated XX/XX/XXXX from myfedload stating that my loan terms had changed and that I was no longer on the Graduated repayment plan, but moved to the Standard repayment plan. I never requested or agreed to this change in my loan terms.
On XX/XX/XXXX I called myfedloan and spoke with XXXX employee ID XXXX at extension XXXX. I asked her to explain to me why my term loan had changed. She was unable to figure out why the terms had changed on the 57 minute call. She told me she would research and call me on XX/XX/XXXX. I did not receive a call.
On XX/XX/XXXX I called XXXX and ask her to explain to my why my loan had changed. She stated that it had changed because I was paying ahead on my loan and the system automatically changed my loan terms. I asked her to provide me with any documentation or proof that showed I agreed to allow for my payment plan to be changed. She stated she would email this to me. I currently awaititing for this email.
I never agreed to change my loan repayment plan. I was never made aware that my loan could autmatically change repayment terms if you pay ahead on your loans.
My loan repayment plan should have never changed. I would like my repayment plan to be reverted back to the original agreement I approved of which was a Graduated repayment plan.
|
04/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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I have submitted complaints on the XXXX website and they close my cases, but do not resolve. I have requested Fedloan payment history from the. new loan servicer XXXX but they replied that Fedloan did not transfer that over. The Fedloan payment history disappeared. I am a victim of Fedloan and XXXX XXXX adding on capitalized interest amounts to my principal loan balance to prevent the loan balances from ever going down. I borrowed {$63000.00} in XXXX XXXX loans for my daughter, XXXX XXXX. I have paid {$56000.00} ( could be higher ). The unpaid balance is {$48000.00}! This is due to both XXXX XXXX and Fedloan adding on huge amounts of capitalized interest at repayment, during forbearances, and after I paid ahead {$25000.00} and was told by Fedloan that no payments are due until XX/XX/XXXX. Then in XX/XX/XXXX, Fedloan added on {$5000.00} of Capitalized interest. I have a letter from Fedloan dated XX/XX/XXXX disclosing loan repayment terms. On page 2, under Anticipated Interest to be Capitalized : it states " Not Applicable ''. However, Fedloan added on Capitalized interest after this date, and before this date. I am XXXX years old, and retired from XXXX XXXXXXXX XXXX I worked XXXX years for the XXXX XXXX That should qualify for public service forgiveness in itself.
Sadly, the Administration and Dept of Education has overlooked retired XXXX XXXX who gave a lot more than XXXX years of working for the XXXX XXXX
There is no record keeping available for payment history. All the payment history has disappeared online. The Dept of Education has been looking at eliminating interest capitalization on federal student loans. I am aware of issue paper # 3 Interest Capitalization XX/XX/XXXX I am a victim of this interest capitalization. XXXX XXXX added on {$14000.00} of capitalized interest to my principal balance when these loans initially entered repayment! Fedloan added on capitalized interest multiple times : {$1400.00} on XX/XX/XXXX during a forbearance. They added on {$5000.00} in XX/XX/XXXX after telling me month after month that NO PAYMENTS are due since I paid in excess. My loans need to be cancelled. I want my complaint sent directly to XXXX XXXX. I am a good example of a retired XXXX XXXX drowning in XXXX XXXX loans because the loan servicing providers were abusing capitalized interest. My XXXX XXXX pension is 50 % of what my salary was. The answer is not applying for an XXXX loan. I can not be paying these loans back another XXXX years when I am XXXX years old. I have already paid back over {$56000.00} for just XXXX XXXX, and only borrowed {$63000.00}. My loan balance can not still be {$48000.00}. I have submitted cases on XXXX XXXX. I have requested payment history from Fedloan and XXXX. I have received nothing. I want the XXXX to see this complaint, and the Department of Education. Also, President Biden should see my complaint. Thank you
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11/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, I am requesting support reviewing and assessing management of my student loan. I received a loan while receiving my education a XXXX XXXX XXXX University in the late XXXX 's. I then went and got a masters between XXXX and XXXX, where I again received a student loan to complete the work. I received about {$50000.00} in total. I later consolidated my loan in XXXX. I recently reviewed my loan because my repayment was going to start again after COVID deferment. It was at that time that I noticed a disturbing piece of information. I noticed on the Fed Loan Servicing website that I had paid {$15000.00} in interest payments out of {$20000.00} in payments. Only {$5000.00} went towards the balance! I have never been delinquent in payments and never received a notice of action to be taken due to non-payment. On my credit report my payment status report " exceptional '' under Fed Loan Servicing. I have received a one-year deferment over the last 20 years when I was between jobs and not earning. After reviewing my payments on the Fed Loan Servicing website, I have noticed dozens of months where whole payments went to pay interest even though all payments were within the " pay by '' due date. After {$20000.00} in payments, I have seen no reduction in the initial disbursement amount!
I requested a review by Fed Loan Servicing and received dome documents stipulating the terms of my loan, but no review. I received no explanation as to why the distribution of my payments were the way they are, why dozens of payments have not gone to paying any balance, how I could pay so much interest without ever being recognizably in the arrears, never late on any payments, and never received any information advising that I am managing my loan inappropriately. At this rate I would pay close to {$200000.00} on a {$50000.00} loan. I can not accept that this is correct without an explanation and if it is I would have to find some other way to dissolve this loan because paying 4x the amount of your loan is not feasible or sensible. I would have to consider bankruptcy. I would like to include that my credit is excellent, and I have never had an issue paying my bills. I need help figuring this out. I have called Fed Loan Servicing hundreds of times requesting an explanation, but their staff are unable and just advise having a review done, which I have Every time I call Fed Loan Servicing for support, I have to wait a couple of hours to speak to someone and there Call Queue that is supposed to call back when your turn in line coms up if you leave your phone number, now only hangs up after offering the option. I do not believe that I will get any assistance through Fed Loan Servicing, I will be forced to start paying my loan back without explanation as to why it is managed this way, I will pay an exorbitantly high amount for such a loan and will never achieve remitted status.
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03/30/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I opened a student loan ( with my father as the co-signer ) on XX/XX/XXXX for a Disbursement of + {$3100.00} to attend College. A year later, while still attending school, I needed more money for books so on XX/XX/XXXX the same loaner loaned me a Disbursement of + {$2700.00}.
For the last 12 years, I have been paying on this loan never missing a payment. At least 3-5 times my loan has been sold to other companies, without my knowledge and/or approval. In addition once my loan was sold to other lenders, the other lenders hit me with higher interest rates that I never agreed to or had knowledge about. I continued to pay my student loan every month.
My records show on these dates below, throughout my loan, interest was capitalized on these days :XX/XX/XXXX
I have made monthly payments on this loan every month since XX/XX/XXXX, my student loan bill always has a different amount due. I have went from a $ XXXX/month payment in XX/XX/XXXX to a $ XXXX/month payment this year in XX/XX/XXXX. I have kept records of all my payments made.
According to my lender my current balance due to pay off this account *today* is {$5900.00}, although I have paid for the loan 12 years never missing a payment, and 12 years ago only borrowed a total of {$5800.00}. With that balance left I would be again paying them for a third time entirely for what I borrowed! My records indicate that due to the longevity that I have paid on this loan, I have now paid off this student loan entirely twice with interest! I feel the agreement set forth by the original lender was never met, due to my loan being transferred/sold, due to interest rates being changed without my knowledge. I feel the terms set forth on this loan are & have been unfair. In addition, because my father co-signed for me while I was a young student & I make all the payments myself for the last 12 years, I would like my cosigner to be released from any financial responsibility & obligation on this loan.
When I tried to resolve these inconstancies with the lender yesterday to close my account, I immediately got some link sent to my email for an interest rate reduction. I was also told I can forward a letter to the sender with a request to settle amount. However, I do not desire an interest reduction ( after 12 years this is the first time they offered ) nor do I feel a settlement amount is fair for I've paid them twice & they are billing me now a third time. This lender currently shows my balance after 12 years of payments very close to what I originally borrowed. I feel I have paid this lender in full already as my amount totals in payments to twice that of what I borrowed. I feel that the lender/s are being unfair on this private student loan & would like some professional assistance in reviewing. Thank you very much. I have copies of all my payments & statements I am attaching to this complaint as well.
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12/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX, XXXX I received an email from XXXX XXXX XXXX about how my employment has been recertified. On that same day, I receive a notice of my payment tracking and it says 0 payments have been counted towards my Public Service Loan Forgiveness from my past year of on time direct deposit payments.
On XXXX XXXX, I received another XXXX XXXX XXXX email about my employment being recertified ( again ) and now instead of 0 payments counting towards my Public Service Loan Forgiveness, it says 2. Still, this sounds wrong as I have had direct deposit payments made every month for the past year with XXXX XXXX XXXX.
On XXXX XXXX, XXXX I called XXXX XXXX XXXX to get an explanation as to why only 2 payments of the past year have qualified for Public Service Loan Forgiveness and I am told that it will take about 60 days for the request to review to go through. She informs me that payments do n't qualify if they are in forbearance or if I 'm late with my payments. She looks over my account and says it does n't appear that I had an issues ( no forbearance or late payments ) and the payments should be counted and reviewed in 60 days.
On XXXX XXXX, XXXX I called XXXX XXXX XXXX as this is the end of the 60 days. I spoke with a representative and again he informs me that sometimes payment do n't qualify if they 're in forbearance or late. He checks my account and sees that all my payments are made on time and should count since nothing was marked on my account. As he checks my account he says it appears that 21 payments have been made towards my Public Service Loan Forgiveness and that I should hear back in the next few weeks with an updated qualifying payment email/letter sent to my account.
On XXXX XXXX, I check my XXXX XXXX XXXX account to see if any of the payments went through and noticed that it still says 12 payments and nothing has changed. I called XXXX XXXX XXXX again asking about any updates for my payments towards Public Service Loan Forgiveness. The customer service representative told me she saw 22 qualifying payments were made and I told her that I was n't seeing the same information and it still only says 12 qualifying payments. She transfers me to someone else and this representative now informs me that I have been on a " rolling pay ahead '' program for the past year. None of the previous phone calls have ever indicated that I was in this program and my payments were being made on time every month. She informs me she will request my loans be transferred out of the pay ahead. She also informs me that she will put in a request to review all my payments from the past year and a half to be counted towards Public Service Loan Forgiveness.
After 5 months of calling and waiting, and being told repeatedly that my account was fine, I have only now learned that I was on this rolling pay ahead program after a year and a half of payments.
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04/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I need some assistance in having Fedloan process my most recent IDR request form that was submitted on or about XXXX XXXX XXXX , via fax. I have made numerous phone calls regarding this and have been consistently told that either the form was being processed or that it could not be processed. In the meanwhile, I did not make an XXXX payment because I do not have the new amount and was advised by Fedloan to NOT make an XXXX payment ( and to wait for the form to be processed ) because I am not at risk of negative reporting. I am concerned because I had a similar situation late last year and my account did in fact suffer negative reporting. Se e Fedloan letter date d XXXX / XXXX / XXXX wherein I was told that I needed to make three on-time payments under my current IDR plan before a IDR for a lower payment could be processed. See Fedloan bill dated XXXX / XXXX / XXXX that shows the XXXX payment due of {$700.00} which was the current IDR payment. See my XXXX - XXXX XXXX payment history which shows that I made three consecutive payments in the IDR amount and on time. Fedloan required me to re-submit IDR request because pay stub had expired. I sent in new request on or about XXXX XXXX XXXX as stated above - via fax. See Fedloan letter dated XXXX / XXXX / XXXX wherein I am again told that my request was denied because I needed to make three consecutive on-time payments on the current IDR. This obligation has been fulfilled pursuant to the XXXX payment history submitted. I have had numerous telephone conversations with Fedloan to explain that I had fulfilled this obligation and attempted to determine a new payment. I spoke with a representative last week who advised that my IDR form was still under review but offered that my estimated new payment when approved would be {$280.00}. On Monday of this week ( XXXX ) I called Fedloan and requested to speak with a supervisor to demand a new payment because I was past the payment due date. I spoke with XXXX who explained in layman terms that my account ha d a road b lock that he needed to move to clear the way for my IDR to be processed. See Fedloan letter d ated XXXX / XXXX / XXXX where again, they are denying my IDR request until I make three consecutive on-time payments on current IDR. I HAVE DONE THAT!!! When I accessed my Fedloan account online today I noticed that the payment amount had changed from {$700.00} to {$630.00} ( See screenshot ) I have no idea how, why, or when this odd payment amount was attached to my account. Clearly Fedloan has me going in circles and as a result the good standing of my account and ability to manage it is greatly compromised. I simply need to know what my new payment is and when I can begin to make the new payment. Given the circumstances, I should not be penalized in any way. Thank you.
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11/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To Whom It May Concern, Please refer to complaint XXXX and complaint XXXX for previous information. I am writing to you to follow up on Fed Loan Servicing 's current response on why they are unfairly trying to change the terms of my student loan because I filled out an application. Let me be clear in saying that I did not understand the forms in which I signed. I have very XXXX XXXX even with my glasses when it comes to small print, and the print was very small, difficult to see, and hard to read. This fact seems to be dismissed and overlooked. I have stated this many times. I have already sent you my current XXXX prescription through Congressman XXXX ' office. Also I continue to get the same information/ suggestion about TEPSLF when I clearly stated that I am NOT in any position to do income driven repayment. I am raising XXXX small children and taking care of a sick elderly relative. I am the main source of income for my family and can not afford extremely high monthly payments that could increase over time.
I contacted XXXX directly when this dispute first occurred. I asked them to send me the repayment terms of my loan. I received paperwork from XXXX. Included in what I received was original paperwork from American Education Services, Direct Loans, and a promissory note from XXXX. Fed Loan Servicing seems to have something different. Included in their response was a document from XXXX saying that XXXX had updated the payment schedule. I have never seen this document prior to Fed Loan Servicing 's response through the CFPB. What I found interesting about the document is that the payment continues to be the same at {$200.00}, but the term was extended XXXX. Even if this document is true XXXX is not XXXX which is the amount of time Fed Loan Servicing is trying to extend my payoff date. I am not paying this loan five extra years at almost XXXX years old on a fixed income. I graduated in XXXX. Fed Loan Servicing continues to say that my loan can not be returned to XXXX, but they have done it for other people in similar circumstances. I was denied loan forgiveness and in the end they would have forgiven XXXX dollars which is absurd. This program is unethical and misleading to the American Public. It defeats what it is set out to do. I am not threatened by Fed Loan reporting delinquent payments to the credit bureau. I am not purchasing a new car or a new house, or looking to get credit cards anytime soon. I work, pay my bills, and have always paid my student loan for many years. I am hard working and extremely responsible. I have been a XXXX XXXX XXXX in a poverty stricken community for XXXX years. I am a person of principle, and I will not be bullied by a company who clearly is unjust. I want this loan returned to XXXX under the original terms I had with them, and should not be in this situation because I filled out an application.
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10/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Facts : I currently have a Total Balance of {$120000.00} for all federal loans.
Direct Sub Consolidation Loan - {$67000.00} Direct Unsub Consolidation Ln - {$51000.00} I have incurred significant negative amortization on my federal student loans since enrolling in this program. I would not have incurred such negative amortization if I were in enrolled in other payment plans or programs. I am now forced to deal with this scenario and committed ( due to the negative amortization I have incurred ) to following through with Public Service Loan Forgiveness ( PSLF ). This means that calculating my Qualifying Payments Made is essential and critical. My current Qualifying Payments Made is showing zero [ 0 ] qualifying payment made as of XX/XX/XXXX. If this is not resolved reasonably I will be left with only the option of suing, which is a further burden to myself ( never mind trying to locate an attorney who will take my case ). I strongly believe this is malicious and intentional activity on the part of XXXX XXXX to defraud public servants like myself who have enrolled in this program.
On XX/XX/XXXX I became full-time employed with a state agency of the State of Texas ( that is a qualifying employer for PSLF ).
XX/XX/XXXX my federal consolidated and unconsolidated loans were transferred to XXXX XXXX.
XX/XX/XXXX I contacted XXXX XXXX via their upload file communication, and mail. I sent a letter communicating the total number of Qualifying Payments Made is shown as zero [ 0 ].
I also called in XX/XX/XXXX and XXXX XXXX indicated they had a copy of my Employment Certification Form ( PSLF ). They said that it would take 90 days to calculate my qualifying payments made. As of XX/XX/XXXX this calculation has not been done.
XX/XX/XXXX I uploaded and mailed a letter to XXXX XXXX that had a copy of my Employment Certification Form ( PSLF ) signed and dated by my employer 's human resources representative on XX/XX/XXXX.
On XX/XX/XXXX I notified XXXX XXXX via mail and upload option from my account that my Qualifying Payments Made was still showing zero [ 0 ]. I also let them know if this was not resolved by XX/XX/XXXX I would retain an attorney.
On XXXX I contacted XXXX XXXX at XXXX, and asked what was taking so long. I was informed that my qualifying payments had not yet been calculated and it would require the representative to submit an inquiry that would take 6 to 12 months to resolve as to why this had occurred or to calculate Qualifying Payments Made going back to XX/XX/XXXX. I let them know that was absurd and asked for their legal department and they said they did not have one. I confirmed the PO Box mailing address and said I'd send my notices to that address. It is absurd that I have to deal with this kind egregious and notorious behavior to deter, or otherwise engage in action that would not document my public service properly.
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08/11/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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According to 15 USC 1692a ( 3 ) and a ( 4 ), I am the consumer and the Original Creditor. FEDLOAN SERVICES is aware that they are in violation of the Federal Debt Collection Practices Act. Consumer has sent several letters in a desire to settle this matter privately with FEDLOAN SERVICES. FEDLOAN SERVICES are failed to provide any valid proof ( under pains of penalty of perjury ) that Consumer owes the alleged debt. FEDLOAN SERVICES have violated the rights of the consumer by : 1. Requesting a fee that is allegedly owed from the Original Creditor and acting as if they are creditor. FEDLOAN SERVICING has produced no contract proving that the consumer is indebted. Furthermore, pursuant to Truth in Lending Act, consumer is only responsible for finance charge, and that charge called a loan fee by U.S. Department of Education was subtracted upon disbursement and is in violation of 15 USC 1692 f ( 1 ) 2. FEDLOAN SERVICING failed to respond to the request of debt validation, failed to provide name and address of original creditor ( as defined by Federal Law ) to confirm debt, a violation of 15 USC 1692g ( 4 ) and g ( 5 ). ( See exhibit 1 ) 3. FEDLOAN SERVICING is reporting to the consumers credit profile without express written permission to report any information violating 15 USC 1692c ( b ) ( See exhibit 2 ) 4. FEDLOAN SERVICING is furnishing false and misleading forms indicating that the consumer is a borrower and not the creditor. Definition of borrow does not exist in 15 USC 1692a and is a false and misleading term which is violating 15 USC 1692 j ( a ). ( see exhibit 3 ) 5. FEDLOAN SERVICING did not disclose that the name FEDLOAN SERVICING is a DBA, and its true company name is XXXX XXXX XXXX XXXX XXXXXXXX 15 USC 1692e ( 14 ) ( see exhibit 4 ) 6. FEDLOAN SERVICING failed to provide the consumer upon his request for a true bill of all accounting on alleged debt as required by 15 USC 1666 ( reference exhibit 1 ) 7. FEDLOAN SERVICING failed to provide a three ( 3 ) day right of rescission to the consumer/original creditor pursuant to the Truth and Lending Act and 15 USC 1635a 8. FEDLOAN SERVICING utilized a form to give perception that they are affiliated, linked, or bonded with the U.S Department of Education violating 15 USC 1692 e ( 1 ) and e ( 10 ). ( see exhibit 5 and reference exhibit 3 ) 9. FEDLOAN SERVICING represents the alleged debt in positive figures, which cant be a debt and is false and misleading violating 15 USC 1692 e ( 2 ) ( a ) ( see exhibit 6 ) 10. FEDLOAN SERVICING was contacted with a termination/rescission letter for failure to respond and not providing full disclosure dated XX/XX/XXXX ( see exhibit 7 ) 11. FEDLOAN validates receipt of letter dated XX/XX/XXXX however did not comply with returning original security instrument or funds obtained from security instrument violating 15 USC 1635 b. ( reference exhibit 5 ).
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12/11/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for two, Private Student Loans with XXXX using a co-signer. XXXX was selected because they offered a co-signer release after 24 months of on time payments, which I even made during my school years ( I currently have a long time steady job ). XXXX eventually sold the loans to AES. As of this date, I have made FOUR years of on time payments on Loan # 1 and 2.9 years on Loan # 2. For the past 2 years, I have attempted to release my co signer on three attempts with negative results. During these processes, AES has requested more and more information - all which was what provided - to finally forward the information to XXXX, the former owner of the loan, who ultimately denied the request due to date of application being signed over 60 days. Another application was submitted with a quick DENIED.
AES Customer Services representatives all have different answers and some cant even provide resolutions. AES agreed that they bought the loan from XXXX and own it however are not allowed to remove the co-signer and said everything had to go through XXXX XXXX. My co signer went to XXXX XXXX in XXXX CA in person and spoke to XXXX XXXX, a banking officer, who was also given the run-around by XXXX student loans. Our information was not in their system because they sold the loan to AES and we were told to direct our questions to AES - which didnt make sense because I received correspondence from XXXX during the XX/XX/XXXX co signer release application!
After receiving a non-descript denial notice in XX/XX/XXXX, XXXX eventually informed me that a third party, XXXX XXXX XXXX, denied the request due to credit. XXXX? The AES agent, XXXX # XXXX, did not provide any additional information other than XXXX didnt feel I could make the payments. Even after FOUR YEARS of on-time payments and having a long-time steady job? How is XXXX, a third party, involved in the final say when XXXX via AES advertised a co signer release after 24 months of on time payments? When asking AES agent in XX/XX/XXXX ( XXXX, employee number XXXX ) for more information, she told me to fax AES a letter requesting XXXX the credit score requirements to release the co signer. However a subsequent phone call to AES agent XXXX # XXXX, said I was not able to do such a thing and didnt have any contact information for XXXX. I called XXXX via a XXXX search, and was told to direct my questions to AES as they were the service provider.
Bottom line, I established a contract with XXXX based on the co signer release incentive. The loan was transferred to AES with the same agreement, and NO other stipulations. After making the double the aforementioned agreement, AES has not released my co signer and continues to give me double-speak and not fulfilling the agreement. I am requesting my co signer be released as I have kept my side of the agreement per the initial student loan conditions.
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05/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I filed a complaint regarding some of these issues on XX/XX/19. I finally received a response on XX/XX/19. For reference, the complaint number is XXXX.
In the response, my issues were not addressed. I asked for a review of my account financials as the transfer from XXXX XXXX to FedLoan was clearly and massively disorganized. Instead, they ( not even FedLoan themselves ) simply reviewed communication history and payment history. Secondly, I addressed concerns about requests to remove my paid ahead status not being fulfilled ( as I have received no written confirmation of this ). Instead, they simply explained what paid ahead status means and why it can affect PSLF eligibility of my payments. I already knew this, thats why I have concerns about the paid ahead status not being removed as I have requested. Lastly, I expressed concerns about why I was told you can not merge my two due dates into one without it affecting PSLF eligibility as I had repeatedly been told by FedLoan. However, they took it upon themselves to merge these dates without asking me or confirming that it will not affect PSLF eligibility. It took them nearly two months to give me an inadequate response. Time that has led to further troubles with the company.
Lastly, since I have filed this complaint, I had to reapply for direct billing. However, after reapplying, FedLoan automatically put me into forbearance for the month of XX/XX/2019 ( against any wishes or requests of my own ). When I called to ask about this, they mentioned that this is standard practice due to delays in direct billing. This is highly unethical practice. They should notify borrowers to say they need to make a manual payment for the affected months. As a result of this, I received a highly stress-inducing letter regarding interest capitalization on my account ( totaling {$5000.00} ) that needed to be paid before the end of the month or it would be added to my balance. When you sign of for auto pay for any other service they give you notifications that it would apply to the next billing cycle and that a manual payment is required for the current billing cycle. FedLoan just assumes borrowers can not pay and puts them into forbearance which happens to disqualify payments from PSLF. I was able to get the forbearance removed. However, I am sure many borrowers were affected by this and simply did nothing because they didnt understand or had already given up fighting FedLoans XXXX services. This kind of practice ( among many other practices ) warrants a criminal investigation.
Virtually every mistake FedLoan has made regarding my account has ruined eligibility of my payments for PSLF. At this point, it is not gross incompetence- it is highly intentional sabotaging of borrowers accounts. I am giving FedLoan Servicing one more chance at addressing my concerns before I take them up with a lawyer.
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01/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I want to start off saying I've been sent here from the XXXX stating they could not help with my situation. Though I've been trying to get on an income driven repayment plan for over 5 years now. Maybe longer. Though I've contacted fedloans at the beginning and they stated multiple times I'm missing something even though I've double checked everything and I still get declined. After a certain point the only thing I could have done at that point was keep halting my payment. 2 years ago I noticed they had the option to finally sign for it online with the IRS. I did and I got declined for it for not idea as to why. When I contacted them they themselves couldn't understand why I was declined either. I never got an actual answer to the problem. Last year I signed up again and I actually got approved for it and I was so happy I could finally get this fixed in someway. Whoever I talked to at the time stated I needed to make an actually first payment of XXXX $ to have it converted to the plan. I did so on a date I clarified if that would be ok to the person I was talking to. They stated yes and I was happy to hear that. I did call a couple times to clarify if my account is switching to the new plan since I kept seeing a late charge still on my account. Everyone I talked to stated yes it will changed. I was relieved to hear that. So after a certain point I saw the charge go away and excited to see the new payment. After the month I saw the payment revert back to the old payment. I was confused and really annoyed, angry, and disappointed that fedloans hasnt done anything. I called and they stated that I needed to make a {$5.00} payment to get the payment to revert ( which I knew about, but no one stated anything about this payment ) I told then I made a payment already for XXXX which should have been for the revert. They stated if I wanted to use that payment to use it for the revert fee. I befuddle on that question after telling them that exact answer. I stated yes and they stated they will put something down to get that fix. Cut to a month or so later I get an email throw my fedloan account on their site and they stared that it was decline. Why you may ask. Because I did not process an actually payment for this charge. At this point I dont know what to actually do at this point and I have yet to call them. I also wanted to state I have emailed them throw XXXX since they have an actually email option for contact on their site, but to this moment I have never gotten a response back. I have told them about it when I call, and they only say that's weird that no has responded like that is suppose to fix the problem, but that is basically what's going on and I dont know what to do. They marked me as a delinquent on my account, but I legitimately have no idea what to do at this point except keep halting my payments I'm trapped at this point.
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08/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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On XX/XX/XXXX, I checked my XXXX XXXX account to see that my score dropped 47 points. This happened because every one of my student loan accounts had a balance increase of various amounts that resulted in over {$10000.00} total increase. My problem with this is that I've been out of school since XX/XX/XXXX. I've never received a notification from XXXX XXXX about the accrued interest on my loans being added to my credit report. I'm currently in an income driven repayment plan that has a monthly payment amount of XXXX dollars every month. It doesn't seem fair that I'm following a program based on their recommendation for my situation, but am being penalized by my score dropping tremendously. Further, the information on my credit report versus the loan details is not presented to me the same way, which seems misleading. An example being that one of my loans has a current balance of XXXX. This number has been this amount for over a year now with no accrued interest added to it until this month. So now all of a sudden the accrued interest for this loan has been reported for this account and XXXX XXXX says the balance has increased from XXXX to XXXX out of the blue. When I go to my loan details page, my current balance for this loan still says XXXX. What is reported to me versus what's reported to the credit bureaus is not presented the same way. If they can attach that interest to my loan for credit purposes than the current balance on my loan should reflect that number reported to the bureaus not the same XXXX then another section listed as " unpaid interest. '' I believe that this interest should not be added to my credit report as it has not ever been reported up until this point and it is not reflected in the current balance in the loan details page on my online portal. I feel that I am being penalized for following my repayment plan that was assigned to me by my loan servicer. If my current balance is one thing on my loan details page, it should be the same on my credit report unless the interest capitalizes and is added to the original loan amount. This style of reporting currently used by my servicer makes my loans look like a credit card account and that I'm supposedly borrowing more money and constantly changing every month. An installment loan is not a revolving credit account, thus it shouldn't be treated as one with constant changes in balances. An installment loan is only supposed to affect your credit score if you miss a payment or default. Neither of which has happened yet in seeing a 47 point drop which is ridiculous! This will adversely affect my ability to apply for a mortgage or any other lender based activity that my credit score is based on due to an account that I've never missed a single payment on. My credit worthiness is being depicted inaccurately because of this loan servicer. Please help me resolve this.
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07/21/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX XX/XX/XXXX XXXX XXXX XXXX Customer Financial Protection Bureau Supervision , Enforcement & Fair Lending Associate Director XXXX XXXX XXXX XXXX. XXXX, XXXX XXXX OnXX/XX/XXXX, I submitted a complaint to CFPB ( XXXX ) alerting the CFPB of American Education Services egregious lending business practices and services. In my original complaint, I explained how I have exceeded repaying my original loan amount. However, AES fraudulent business practices provide for the creation of fabricated documents that restate loan closing terms and reflect invented terms and condition. This has resulted in AES restating usurious loan repayment conditions. For example, to date I have repaid approximately {$73000.00} ( of which $ XXXX has been paid in interest alone ) on an original principal amount of {$60000.00}. Still, AES claims I owe them {$53000.00}. This is usurious and at this point AES is willfully stealing money from me. In its response, AES through XXXX XXXX Vice President of Loan Operations ; represents that my obligation is represented in a document titled a Note Disclosure Statement. It is my position that this Note Disclosure Statement is a fabricated document prepared by AES to illegitimately substantiate claim to collect and in doing so, also prepared fabricated loan terms to further fleece borrowers. This dubious paperwork has been brought to light in recent NXXXX XXXX XXXX article that was published on XX/XX/XXXX. The article points out : Judges have already dismissed dozens of lawsuits against former students, essentially wiping out their debt, because documents proving who owns the loans are missing. A review of court records by The XXXX XXXX XXXX shows that many other collection cases are deeply flawed, with incomplete ownership records and mass-produced documentation. At the center of the storm is one of the nations largest owners of private student loans, the National Collegiate Student Loan Trusts. It is struggling to prove in court that it has the legal paperwork showing ownership of its loans, which were originally made by banks and then sold to investors. I have included a copy of this article that goes into further detail. It has also been announced that the New York Attorney Genral, XXXX XXXX XXXX is now looking into AES & NCTs business practices ( article included ). I encourage the CFPB to open an examination into AES business practices. It is my belief that a proper examination of AES would lead to deficiencies and conduct worthy of an enforcement action or result in a referral to the proper [ state ] attorney general or other federal authorities. Cc : XXXX XXXX XXXX Vice President Loan Operations - American Education Services XXXX, PA XXXX XXXX XXXX Assistant Director Supervision Examinations Consumer Financial Protection Bureau XXXX XXXX Assistant Director Enforcement Consumer Financial Protection Bureau
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04/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have worked for the XXXX XXXX XXXX XXXX XXXX, starting when I was XXXX XXXX XXXX. When I started working I was already in college and it took me about XXXX more years to finish due to unexpected kids, wife getting laid off, needing to work extra hours to pay the bills, and so on. I eventually made it though and graduated when I was XXXX. Due to having XXXX kids, low paying, jobs and struggling to pay bills I chose the lowest repayment plan I could to get by. I did this for about XXXX or so years until I decided to check into my PSLF status to see how close I was to get my loans forgiven. This is when I learned none of my payments counted towards this program. Not a single one of those 85 or so payments counted because it was not a qualifying repayment plan. Plus some of my loans were not eligible because they were FFELP loans. Doing some research it seemed there was really nothing I could do about it. So I decided since I have to start from zero might as well consolidate to get my various loans, particularly my ineligible loans, into one eligible loan. I applied for an income driven plan to make sure I was making eligible payments going forward. Amazingly the income driven was far less than the lowest plan I was paying for. My new payment was {$70.00}! How broken of program is it when I was making a combined {$350.00} payments a month for seven plus years and those don't count. Yet my {$70.00} payment does count? Right after I consolidated COVID hit and the payment pause took affect. Then the PSLF limited waiver came out and I immediately applied for it. With my seven plus years of payments and two years of payments freezes that still count towards payments I have to be real dang close to getting these loans forgiven. Excitement is in the air. I got a letter giving me a breakdown of my eligible payments and it only counted payments since I consolidated. My understanding is that payments before consolidation will count towards this limited waiver. I was told when you consolidate only the ELIGIBLE payments made before consolidation will count as part of the limited waiver. Seriously? I consolidated because I was told my prior payments didn't count because they were not eligible payments amd some my loans were not eligible. So I consolidated and got on the correct plan. So I was squared away and just had to make 10 more years of payments. This waiver comes along and because I did what was best for me at the time two years I am now screwed out of getting my loans forgiven later this year. If I had not consolidated two years ago my loans would be getting forgiven by XXXX. But because I was doing what I needed to do two years to get my loans forgiven down the road it made me ineligible for forgiveness now. Broken system. I just can't anymore. A person like me who tries to do everything right and I just keep getting screwed over.
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11/21/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/2022, I spoke with an account specialist by the name of " XXXX ''. I spoke with this individual on the phone a few days prior. Each time I spoke with this individual, the conversation became more and more cringeworthy. XXXX continued to brag about his success at AES while mentioning he worked there for 11 years numerous times. He also went as far as to argue with me about controversial topics related to the message that AES/PHEAA chooses to leave up on the aessuccess site despite a Federal Judge blocking this from being legal at the present time. XXXX presumed that the message being left up there is beyond his paygrade AND MINE, which I find extremely inappropriate. He then proceeded to claim that in the " 11 years that I've worked here '', maybe only 2 times has misreporting been done where a borrower made a payment at the very last minute causing the misreporting to happen, where he then claimed it was fixed immediately. This is in contradiction to what the previous response in a CFPB complaint was where the responder said they would accurately report to the Credit Bureaus. The fact remains that if XXXX claims this has happened in the past where it would get reported inaccurately, then in no way should people be definitively saying it's reported accurately. Additionally, the responders are also pushing borrowers to make payments " soon '' in what appears to be because it takes them up to 2 business days to process a payment. AES/PHEAA posting the effective date is fine, but they do this once everything is all said and done which may overlap the date when the report is made to the credit bureaus. It seems as though each of their departments have bad communication if they can not even look at borrower accounts to determine if a payment is pending. If they could see that, they shouldn't be reporting anything as being delinquent because it is only delinquent in those days following the scheduled payment due to their timing.
I had the AES/PHEAA Agent XXXX submit a complaint against XXXX because I didn't appreciate the level of arrogance he had when I asked questions. Instead of him trying to level with me in answering, his responses became more and more confusing, and then when I wasn't understanding his responses, his tone became more hostile and it was as if he did not care how I felt at that point.
This is the type of customer service that AES/PHEAA should be looking to get rid of once and for all. This is not what borrowers should have to put up with at the end of the day. Borrowers aren't getting paid to deal with this type of absurdity, but these Agents are getting paid to act this way. Frankly, AES/PHEAA should not be just hiring people who want to argue with borrowers. They should be looking into the concerns that are brought forward instead of trying to argue and be unprofessional throughout the process.
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10/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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This is not my first issue Fedloan.
FSA Feedback Case : XXXX Complaint Case Number : XXXX My first issue was back in XXXX I was on an income based repayment plan and started a new job that increased my salary and I was honest and submitted information regarding this increase and the new income disqualified me from the current repayment plan. I was quickly put into a standard repayment plan which I could not afford. I was confused and frequently called customer service asking for options and help understanding. I ended up being put in a situation that a graduated payment plan was the best option for me based on my circumstances. This is never anyone 's first choice but what I could afford. At one point I had to make 2 payments one month in order to not default. It was such a terrible experience making a change to my account that I have avoided and dreaded the day I have to do it again. I am and have been a XXXX XXXX for 6 years and none of my graduated payments qualify for Public Service Loan Forgiveness ( PSLF ). I am at a place in my repayment plan that the next graduated increase is coming and the payment will not be something I can make every month and I have gotten married since I initially taken my loans out.
In order to make changes to your account your name has to be updated and must submit documentation to Fedloans about this. I submitted my drivers license XX/XX/XXXX to the upload portal on Fedloans website. I was told 7 to 10 business days for updates to my account by a XXXX customer service rep. I checked XX/XX/XXXX my name was still not updated, I called customer service and they told me wait an additional 7 to 10 business days. I checked today XX/XX/XXXX and my name was still not updated. I called customer service again and customer service stated that the documents were uploaded on XX/XX/XXXX and my name is still not updated. The rep employee number XXXX told me that a request for the name change was put in on XX/XX/XXXX and to wait until early next week for the change to be processed. I asked her what should I have done differently because I thought I did what I need to do. She stated that I should have called customer service immediately after uploading my documentation to the website. There is nothing on the Fedloan website stating that you need to contact Customer Service to inform them that you submitted information and the 3-4 times I had called customer service to discuss this issue these instructions were never stated. I was told to just upload the documents and wait. One would think that if you uploaded information that it would generate a request. This issue predominantly effects women and the company not providing correct information and a timely responds could be detrimental to the lender. How many other people are not receiving correct information or are waiting for information to be updated?
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03/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I XXXX from a four-year program at XXXX in XXXX. My student loan debt total was {$26000.00}. My loan has been managed by AES.
It's been difficult repaying the loan, but we have never defaulted.
As my wife also had a small balance left on her student loans, we were advised by AES advisors to do a Spousal Consolidation of our loans ( a program offered by AES at that time ), which we did in XXXX.
In XXXX, the Spousal Consolidation loan program was abandoned as a bad idea - no new Spousal Consolidation Loans would be granted, but those of us with Spousal Consolidation Loans would remain status quo- with our Spousal Consolidation loans intact as such.
I began full-time employment at XXXX in XXXX. Around XXXX, a coworker told me about the Public Service Loan Forgiveness program. Under the PSLF, student loans would be forgiven after 10 years employment in public service, and we were thrilled to discover that my work at XXXX would qualify as Public Service. Indeed, I served XXXX XXXX XXXX XXXX wholeheartedly for 13 years. The work at XXXX was long and hard - pretty much XXXX with no time off and was indeed service related. I resigned in XXXX after 13 years of service.
My wife and I began looking into PSLF in around XXXX.
Our AES Advisors informed us that Spousal Consolidation precluded us from PSLF!
We were not informed about this at the time of our Spousal Consolidation.
Recently, President Biden 's initiatives have provided an avenue for all public service workers to benefit from PSLF by granting the ability to un-consolidate and refi their student loans into the Direct Loans Program.
AES has restricted Spousal Consolidation Loans from this refi into the Direct Loan Program. Clearly, they are disregarding the intent of the PSLF Program and are using any means they can invent to retain as much loan repayment income as possible. Indeed, while my original loan balance was {$26000.00}, my total balance is now $ XXXX - while, because of interest, I have repaid {$100000.00} to date. At this rate, I will never be able to satisfy this debt and will pay on it for the rest of my life. I thought the US backed Student Loan Programs were intended to educate us. In actual fact, these programs are a way for AES and other government finance agencies to earn income from American Citizens.
We were told by an AES Advisor that when the Spousal Consolidation Loan Program ended, all individual loan records were destroyed prior to Spousal Consolidation, thereby eliminating any reference information by which the loans could be un-consolidated.
A few weeks later, we were told by a different AES Advisor that this was not true, that the Advisor who gave us this info didn't know what they were talking about, and directed us to a page within the AES website which documented all of our loan information from the very beginning of our loans.
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05/24/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with fraud alerts or security freezes
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Web |
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The first letter that I am uploading explains I am attending XXXX XXXX XXXX XXXX ( XXXX ) XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ).
I graduated XXXX XXXX XXXX XXXX XX/XX/XXXX with XXXX XXXX. I worked at the campus departments : XXXX XXXX - XXXX / XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
I received job postings per hiring employers and refferr students to those potential hiring employers. The department will receive feedback with the status of the relationship.
I did not once receive a complaint from the studemt- employee or employer.
I returned and enrolled into HDTP. I passed three interviews, and one interviewer offered me a job to practice the yard truck from XX/XX/XXXX to XX/XX/XXXX, drug and alcohol testing or DOT regulations to receive a Commercial Driver License.
In XX/XX/XXXX, one employer form the college attends the so called Recruitment Day. The employer says, " I will help you get your truck. '' XXXX XXXX - President of XXXX XXXX XXXX, XXXX ( XXXX ).
I select this employer and he deducts money from my paycheck for a XXXX XXXX semitruck. He then inform me he has sold everything to XXXX XXXX located in Nevada and the instructions are to pay XXXX with XXXX XXXX on the check, money order. The XXXX XXXX, he sells without my consent.
XXXX then informs me to select another semitruck, XXXX XXXX. XXXX XXXX full throttle and work endless hours to make {$1000.00} per week payments.
After making payments of 60 weeks, I informed the employer of the right shoulder injury and only can make {$500.00} payment. XXXX accepted the payment and the following day XXXX XXXX and XXXX XXXX repossess my XXXX and I have a video where XXXX XXXX says, " I am {$200.00} short and one week late.
I inform XXXX of the swindle, fraud, scam and in return, I received a letter informing of the contents in the letter.
I attended XXXX for many years and not once did I commit any crimes or the police on me.
i don't wish these life events upon anybody because my intentions was to become a better person and be responsible. My unalienable rights are violated - life, liberty, and the pursuit of happiness.
I contacted Law Library of Congress with XXXX XXXX and receive an archive. Assessing the Implementation of the Clean Truck Programs of the Port Of XXXX and Port of XXXX. Then find the truth about the msclassificetion of XXXX XXXX Drivers. XXXX are not Independent Contractors. We are disguised employees as independent contractors to swindle the hard workers for their money and earned property.
I made XXXX XXXX XXXX XXXX to hire employees and not swindle, defraud or scam any person who wants to have a better life.
Several business have violated my consumer rights. I beleive Consumer Federal Protection Bureau will take action and assist me with anything the bureau can assist me with.
XXXX XXXX XXXX XXXX XXXX XXXX, XXXX.
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02/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I reapplied for my income driven repayment plan on XX/XX/XXXX. As part of the application, I was asked whether I wanted to renew my existing plan or to apply for the lowest payment plan. I selected the latter, and the XXXX website indicated that I would be contacted by XX/XX/XXXX regarding my application. This did not, and as of XX/XX/XXXX has not, occurred.
In mid-XX/XX/XXXX I received a bill for the full amount of my payment. After three calls to XXXX, one on XX/XX/XXXX and two more on XX/XX/XXXX, I learned that because I had selected the lowest payment option, I needed to make a qualifying exit payment before my IDR application would be processed. Although the qualifying exit payment could be reduced to XXXX dollars, it was then too late to process the request for XX/XX/XXXX. Thus, I forced to go into forbearance for XX/XX/XXXX, and make the exit payment in XX/XX/XXXX. As part of this process, I was instructed that I should suspend automatic payments, which I did. I telephoned XXXX again on XX/XX/XXXX to confirm that there would be no further problems.
At first, it appeared that the problems had indeed been resolved. I received the expected bill of XXXX dollars for XX/XX/XXXX. Since my automatic payments were suspended, I made the payment manually. Unfortunately, there was some problem with the bank, the exact nature of which has not been explained to me, and the payment had been rejected. Thus, on XX/XX/XXXX, I called XXXX yet again and made the payment. The XXXX representative also told me that my IDR application would be processed in approximately twenty days.
One week later, on XX/XX/XXXX, I received an email informing me that my loan application could not be processed, and that a letter would be sent with further details. As I was traveling, I was not able to call regarding this new issue. One day afterwards, this morning, I received another email informing me that my application has expired because, quote, we needed additional information from you to fully process your request, unquote.
This statement is completely and unequivocally false. At no point in the past three months has XXXX requested any additional documentation or information, despite no less than five separate phone calls to their office. Indeed, XXXX representatives told me, repeatedly, that the delay in processing my application was solely the result of the need for the exit payment. XXXX representatives also told me, repeatedly, that the processing of the application would not even begin until the exit payment was made. That payment occurred on XX/XX/XXXX. There is no possibility that they required additional information prior to that date.
As a result of XXXX 's incompetence, I have lost qualifying PSLF payment periods, for XX/XX/XXXX and XX/XX/XXXX. I have no doubt that I will also be forced to go into forbearance in XX/XX/XXXX.
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11/20/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Guys I highly believe that with all of my efforts of disputing since last year, that Im being willfully violated regarding my credit. I disputed my credit report for all accounts in XX/XX/XXXX after having to apply for a mortgage for my family to have a place to stay. I was being turned around because all of the accounts that are being charged in my name. I requested an investigation and original proof to be sent to me. I got absolutely nothing back. Not only that I decided to send a re-investigation letter through certified mail on XXXX XXXX to all 3 bureaus and requested specifically that every date, balance, verification of debt, payment history and all be checked thoroughly again. However, there has been no correction only more reporting that arent the same across all 3 bureaus. Im now out of a home with my XXXX children and my wife and have no other option at the moment to get my own place of living.
Im have over 13 accounts from the same Creditor : Account Name : FED LOAN SERV Account # XXXX being reported on my credit report. They all show the exact same account number, but completely different Date Open, High Credit, Payment History, Date Last Active, and more. Then theres 3 more accounts with the same account number under FED LOAN name, with lots of blank data from all 3 bureaus.
XX/XX/XXXX is the oldest account under the names which is already 13 years of age and the oldest account being reported is XX/XX/XXXX which is 7 years of age.
Again, its been few attempts to hear back from them.
Section 607 ( b ) by FCRA ( b ) Accuracy of report. Whenever a consumer reporting agency prepares a consumer report it shall follow reasonable procedures to assure maximum possible accuracy of the information concerning the individual about whom the report relates.
I saw on the CFPB bulletin for XXXX XXXX, that theres a requirement from the FCRA for CRAs to investigate all relevant information regarding a dispute. And there were 5 things listed as requirements that has not been upheld regarding my credit safety as a consumer and citizen.
Ive been mistaken for other XXXX XXXX continuously, but this time it actually cost me housing and denial from banks and damaged credit.
Im requesting monetary relief per violation ( and the willful violation ) and for the damages that were caused and money spent trying to fix the same issue multiple times.
15 USC code 1681n ( a ) ( 1 ) ( A ) Also, consumer reporting agencies must Correct or Delete any inaccurate, incomplete or unverifiable information within 30 days. And according to the FCRA everything must be 100 % accurate.
I will attach both proofs of credit reports I pulled from XXXX XXXX ( in color ) and XXXX XXXX ( black and white ink only ) to compare if they thoroughly investigated and corrected anything. I will also list the tracking numbers below for the disputes.
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05/11/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Debt settlement
|
- Confusing or misleading advertising or marketing
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Web |
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XX/XX/2021 Student Loan Consolidation Scam I received a letter in the mail that stated " Student Loan Consolidation & Payment Reduction Program Prepared For : ( me ) '' - New Laws Discounting Federal Student Loans It included information that seemed legitimate with options for student loan consolidation and forgiveness plans with directions regarding using my FSA account. I am familiar with this process since I attended college and completed FAFSA regularly. The website link ending in ed.gov also made me feel comfortable going through this process. I quickly logged in my existing account and then called the phone number XXXX to speak with an " expert ''. I figured they could help guide me through the website and complete the appropriate actions.
I called the number and spoke to a rep. He somehow logged into my FSA account and changed my password. ( I later went in and changed it ). He asked me basic questions about my income, family size, etc. Everything seemed legitimate and went smooth until he placed me on a brief hold and returned saying that I was approved.
I started to get a bad gut feeling from the following actions : - He stated that there would be a " fee '' that he could not specify. I was placed on a brief hold and when he returned he let me know that it would be {$790.00} or two payments of {$390.00}. There was a third option for 3 payments of {$290.00}.
-He seemed very pushy and wanted me to schedule out a payment within a week. For someone who is trying to lower a student loan payment, this simply does not make sense -He then asked for my checking and routing number over the phone. When I expressed skepticism he started to recite my social security number and personal information back to me to somehow reassure me that it was not a scam.
-I asked him if he was a part of FSA organization he said yes, and used the fact that he could access my information as proof of that -I questioned him further and asked him if the service that he was providing me could be completed directly through the website and he stated " well yes, but many people can not do it correctly, just like people who do their taxes by themselves '' -He somehow sent me 2 documents to sign from XXXX via email. One was for student loan forgiveness ( I make enough money that I wouldn't qualify anyway, so that didn't make sense to me ). He asked me to delete the first one.
-As I started reading through the second document, I noticed the business name was Cornerstone XXXX XXXX.
I did not sign any documents and politely ended the phone call. I did not appreciate being mislead and ended up completing an application free of charge in about 5 minutes after ending that phone call.
This is a terrible scam and unsettling- especially if they are taking advantage of people who took out loans to get an education and are looking to save money.
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02/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
- When my loans transferred from XXXX to XXXX, I was told that all information including my XXXX plan information, my payment amount, and direct debit information would transfer with it.
- My loans were transferred as of XX/XX/XXXX due to participation in XXXX - XXXX was not able to give me any information regarding my loans from XX/XX/XXXX through XX/XX/XXXX with no explanation ever given.
- On XX/XX/XXXX, I was told that my payment amount would be $ XXXX, on an XXXX plan - I paid the XXXX amount and set up direct debit for the regular monthly payments - On XX/XX/2017, I paid a lump sum on a single loan that I wished to pay down the principal of. I chose a high interest loan that I wanted to pay down at an accelerated rate.
- My online account continued to reflect a monthly payment of $ XXXX - XXXX week later, I received a letter in the mail, dated for XXXX/XXXX/XXXX, stating that my monthly payment would be $ XXXX, due to my XXXX having expired. I had renewed my XXXX in XX/XX/XXXX, with XXXX, so this did not make sense to me.
- I called XXXX who were unable to explain why my online account still stated a monthly payment of {$290.00} and I got a letter stating {$2800.00}. They refused to attempt to contact XXXX to confirm that I had renewed my IBR. They stated that I had to pay {$2800.00} for XXXX ( which was XXXX weeks away ) or put loans into forbearance.
- Therefore, I asked for PART of the lump sum ( {$2800.00} worth ) to be reallocated to the XX/XX/XXXX payment so that it would be covered while I reapplied for XXXX due to the error in loan transfer.
- Instead of reallocating part of the loan, they instead just redistributed the lump sum to " pay my account ahead '' in spite of my express wishes to use the majority of the lump sum to pay down the highest interest loan.
- I have called twice since this occurrence to ask the the payment be appropriately allocated, and they still have not corrected the error.
- In addition, they received faulty information from XXXX that my loans had been in forbearance from XX/XX/XXXX through XX/XX/XXXX. This is inaccurate. I paid monthly PSLF-qualifying payments to XXXX from XX/XX/XXXX through XX/XX/XXXX, a total of XXXX payments by my count. They refused to contact XXXX to correct this misinformation and have therefore given me no credit for XXXX PSLF-qualifying payments during the time I was at my former employer. I sent the documentation proving that I had made payments and have received no response regarding the matter.
- At this point, I have called XXXX XXXX times and spent about XXXX hours of my time on the phone with them. I work as a busy primary care physician and XXXX hours of my time is approximately {$400.00} based on my hourly wage. Every time I call they state they will correct the error only to generate new errors or fail to correct existing errors.
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05/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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I attended XXXX University, XXXX, KS to receive my XXXX degree. I have been paying on my student loan since 2006. We were making our payments and expected that some of the money would be applied toward the principle of the loan. The loan service company kept increasing my payment amount. We kept making payments. I taught at a high risk school XXXX XXXX for 5 years and applied for the loan forgiveness. This was never applied to my loan from my school district and they said my loan didn't qualify. A few years later, I got sick with XXXX and again the loan amounts kept increasing. We were trying to juggle payments of medical expenses with the expense of my school loan. I then asked for a forbearance time on the loan. At this time, we found out that no monies has ever been applied to the principle of the student loan. It is still the exact same amount that it was in 2006 when I started making payments to this loan. When I have asked them about why there is no money being paid to the principle they said the loan terms can not be changed. I told them that doesn't even make sense. When you apply for a car loan or house loan you pay interest and principle with gradual reduction of interest amount and more money being applied to the principle throughout the age of the loan. They said nope, that is not how this loan works. They have no intention of this loan ever being paid off. The only thing they are interested is the interest. They keep increasing the payments of interest. That is the only thing that keeps changing with the loan. I have told them I am not interested in making payments to them until they stop charging me interest and apply the money to the principle. I have previously paid off a student loan for my first degree and was paid off within a couple years. This is ridiculous. There will never be any resolve to this. Also, when the president proclaimed to stop interest on student loans, again their response was that my loan did not qualify and that I still need to keep making their outrageous payments. This loan is due to a XXXX degree that I can no longer use. I am no longer able to teach due to XXXX treatments and health issues. I need some help due to my illness and also resolving the issue that all that money we paid for 15 years and the money my school district paid for loan forgiveness that was not applied to the loan. This is all fraud. This loan is through American Education Services. I feel they have been fraudulent and I have paid excessive interest amounts. This loan should have been paid off years ago if they had stuck to the original terms and percentages. They say the terms can not change, yet they have changed the terms to higher and higher percentages and no money has ever been applied to the principle. There are 2 parts to the loan. Loan 1, XXXX, {$11000.00} and Loan 2, XXXX, {$11000.00}.
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05/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To Whom It May Concern : I had two loans described below : 1 ) Stafford for {$4200.00} 2 ) DL Stafford for {$4900.00}.
The school was either XXXX XXXX or XXXX XXXX XXXX XXXX XXXX.
I paid of the full balances of these two loans about three years ago. Since then, XXXX XXXX XXXX kept sending me generic notices confirming that my loans were paid off and that I had no payment due. I kept meaning to call them and ask them to stop sending me these notices in order to save the paper, but it took me awhile. I finally did that today on XX/XX/XXXX. When I asked them to stop mailing these notices, they said I had a balance. I was shocked! I do not think there is any possible way that could be accurate. I told them that I have been receiving these notices ever since I paid off the loans, and they all say the same thing : that I have a XXXX balance with no payment due. One of the latest notices I got, which is right beside me now, shows the two loans and states at the top : PAID IN FULL NOTIFICATION.
However, the customer service agent at XXXX XXXX told me that I owed interest of {$71.00} and an additional {$13.00}. Where on Earth did these amounts come from after three years? And why didn't they ever send me a notice clearly stating this? They never did, and now they expect me to pay this so-called interest that's been accumulating all of this time. Interest that's been accumulating on what, I am not certain. As I said, I paid these off in full in XXXX.
I believe this practice of XXXX XXXX to be completely deceptive and disreputable. I told them that it must be their error, and they did not offer to adjust it or to listen to my explanation, for that matter.
Of the two most recent notices I received, one was the paid-in-full notice mentioned above. The other one says monthly bill at the top. These are the same notices I've been receiving for the past three years. These bills always had a bunch of zeros on them, which is why I stopped paying attention to them and why I asked XXXX XXXX to stop sending them to me, in order to save the resources. When I looked more closely at this current " bill, '' it shows {$71.00} in the Current Balance box. I still do not know where this amount came from. I am certain it is an error. If it is not, XXXX XXXX must do a much better job of alerting their customers, in my case former customer, of any remaining or outstanding balances. It is not an ethical practice to state zero balances for years and then to suddenly show a balance that didn't exist before. It is also a very unsound and incompetent reporting process to state loans are paid in full and no payment is due but then contradict and state that I now owe interest.
Please help me resolve this issue with XXXX XXXX, not just for my benefit but for every customer they now have or will have in the future.
Sincerely, XXXX XXXX
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11/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, I have spoken to Numerous personal from my fedloans about 24 missing qualifying loan forgiveness payments. Instead of my payments being manually calculated as promised on XX/XX/XXXX I received a letter stating that my account was 30 days past due with a balance of {$650.00}. My student loans have been on an automatic debit since XXXX. I am unsure how it is possible to have a bill in this amount with automatic debit which is taken out monthly on the XXXX of every month.
I have been informed by the following personal that this matter would be resolved shortly. I was informed by XXXX # XXXX and name unknown person # XXXX on XXXX that there was an error made on fedloans end. I was informed this error occurred because I changed my payment plan from IBR to a revised payment plan XX/XX/XXXX. Instead of the female worker name and number is unknown suspending my interest payment she never did.She did put in place the minimum payment of {$5.00} which I paid {$5.00} on 2 occasions. The first time being when my payment plan was changed XX/XX/XXXX. The second time being XX/XX/XXXX.
I spoke with XXXX # XXXX at XXXX on XX/XX/XXXX and requested that my 24 payments towards loan forgiveness be properly calculated. There were 24 payments that were missing. I was informed Fedloans had to manually fix the error. XXXX # XXXX at the time confirmed the error I called back on XX/XX/XXXX and spoke with XXXX # XXXX and was informed that the matter was still pending.
I was not informed of the current bill until XXXX. Up until this point my bill has been current. I was told this happened because Fedloans was working on rectifying my qualifying low forgiveness payments that were not counted.I continue to not have my qualifying payments counted but now I am getting a bill with a threat of this being on my credit report.
I spoke to XXXX # XXXX on XX/XX/XXXX who stated that she could see a review on my account for qualifying payments. XXXX # XXXX stated on XX/XX/XXXX that XXXX # XXXX made a request to have the interest on my account capped. This review also continues to be pending. This same review was requested on XX/XX/XXXX which the system shows has been completed but not resolved.
I then requested to speak to a supervisor XXXX # XXXX who stated that the problem appeared to occur after I was transferred from a IBR to a revised payment plan. XXXX # XXXX stated that in order to qualify for a payment of {$5.00} I will need to qualify for a forbearance. Ms. XXXX # XXXX continued to acknowledge the error was not on my end and she apologized. The issue still is not resolved. I was informed that the issue would be reviewed in detail, taken care of and myfedloans would get back to me.
It appears that after trying for months to resolve the matter, I have no choice but to seek your support in resolving this matter.
Thanks,
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10/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have had Federal Student loan since 2007, that 's when I have began my XXXX XXXX XXXX and where I had hoped that after completing my course I will start my professional career but it all ended up to nothing counselor at the school did not help me at all while being in the school or after completing did not guide me to get job and to start my career. they lied to me. it was really frustrating and it 's all hurting up until now. at first in 2007, at that time my loan was approved by the company called XXXX I was not able to afford the expenses and at that time I really need the job with high pay. seeing that people at the college showed us big dreams but at the end we got nothing but just to pay off the loan we got just to learn nothing. after not finding the job in field I have worked hard in checkers and began making my monthly payments because I really did not want it ruined my credit. now, recently, almost a year before my account has been transferred to AMERICAN EDUCATION SERVICES, I have tried and explained to them that currently I am not working and explained them all in details how the school have cheated me but they are saying they can not help. and MOST important when I log into my American educational Service account online I see everything including the date my loan granted but I do not see my payment history from the beginning to up until now, i made a lot of payments toward my loan and on the payments checks I have wrote a note to apply all towards my principal balance but now even after i have made those payments I do not see the principal balance has been gone down in fact they just keep like to add interest on top it. i have requested them several times why the payments I have made toward my principal loan while my account was with XXXX why does not reflect on my account or when i ask them I need see it. they just say they will send the request to my previous loan carrier which was XXXX and they will mail you, i never had received the mail and i requested them several times. but my question is if it is same account that has been transferred to AMERICAN EDUCATION SERVICE and they are showing every single things but missing my payments history why this has not been transferred to them and should reflect to my account currently. I need know where the payments went to? as for my knowledge I paid like almost near {$3500.00} toward my principal balance but I do not see that amount reflecting my account. where did it go? it should have applied to Principal balance. but if not where is it on my account? i see all interest that has been added from past 2007 but where are total numbers of those payments I made toward the principal? If they will not forgive my loan? I need them to get the total of the payments I made from beginning from 2007 up until now and deduct that from my Principal loan.
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07/31/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
Servicemember |
I took out private loans through the lending institution American Education Services/National Collegiate Trust back in 2006, while I was an XXXX student at XXXX XXXX XXXX University in XXXX XXXX, CA. The initial amount of the loans was approximately {$57000.00} ( current remaining balance is approximately {$46000.00} ). The loans remained in a deferred status during the remaining part of my education as an XXXX student at XXXX and throughout my XXXX education at XXXX University in XXXX, PA. Upon graduating from XXXX school, the loans qualified for the 6 month grace period. Although I was employed within 6 months of graduation, I requested several consecutive deferment and forbearance periods due to the fact that my total salary was not sufficient to make minimum payments while supporting a family of XXXX. I have XXXX children, and at the time, I was married, and my spouse was unemployed. Upon finally entering repayment, my original minimum payments were approximately $ XXXX/month. After my spouse returned to full-time employment, this was a payment that our family could afford without being placed into a financial hardship type of situation. However, after 6 months, AES notified me that they were going to be ballooning my minimum monthly payment to over $ XXXX/month ( approximately $ XXXX/month ). I was very clear with AES that, if they took this action on my loans, this would certainly pose a financial hardship for my family, as we could not afford that amount for a minimum payment. AES persisted in taking this action anyhow, and my private loans subsequently entered default status. I continued to make the $ XXXX monthly payment even after my loans entered a default status to show that I was making a good faith effort to repay my loans. This action did nothing, however, to prevent or reverse the status of my loans going into default. I had not been in a financial position to repay the loans for quite some time post-graduation from school, and when I finally got to a point where I could repay my loans, AES only accepted 6 months worth of payments before ballooning my minimum payments. AES was not in any way concerned about impacting my credit and sending the loans into a default status. This has had an incredible impact on me and my family, personally, as now I am divorced and was allocated ALL of my student debt in the final divorce settlement ( this amount totals over {$200000.00} as it includes BOTH my private and federal student loans ), and financially, as the consequences to my credit means that I have a difficult time qualifying for purchases I may need to make in the future, such as purchasing a home or a vehicle. These loans are currently being managed by a collections agency, and the loans have been turned over several times to several different collections agencies since entering default.
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09/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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FedLoan is attempting to improperly capitalize interest on my loans, has made conflicting information requests (with which I complied), and misrepresented the status of my income-driven recertification process and whether the interest would be capitalized on my loans. I submitted timely proper documentation for my income-driven repayment plan recertification. I submitted the documentation well before the date stated in the letter requesting it. In addition to my paycheck information, family size, recertification form, etc., the documentation included almost two months' worth of income (including XXXX XXXX) for my wife with a statement explaining she is paid on an irregular schedule when accepting delivery orders. She is a homemaker and watches our children, and only does the delivery orders from time to time. A month later, FedLoan requested additional documentation regarding my wife's income, including an average monthly income amount. I provided the requested information. On XXXX XXXX, as I hadn't heard any updates on the repayment plan processing, I called FedLoan and asked for an update. FedLoan stated they were still processing. I asked whether FedLoan received my fax with the letter they requested and if they needed any more information. FedLoan confirmed they received my information and that I did not need to provide any more information. However, a few days later, on XXXX XXXX, I checked the online account, which showed an apparent interest capitalization dated XXXX. I called to demand the error be corrected. FedLoan then requested different information than they had previously requested. This time, FedLoan (confirming again they received the information I previously submitted) requested I include a certain phrase in a separate letter with only the income amount for my wife for XXXX XXXX. Again, I promptly provided the requested information (on XXXX XXXX). The FedLoan agent specifically represented that if I provided the requested information, the interest would NOT be capitalized on any of my loans.However, on XXXX XXXX, I received a letter from FedLoan showing the "Current Principal Balance" on each of my loans to include interest apparently from a purported capitalization. On XXXX XXXX, I received a bill from FedLoan also showing false "Current Principal Balance" amounts for each of my loans. The bill and letter show that FedLoan has still not corrected the interest capitalization error and resulting errors. The balances shown for all of my loans (including principal and interest) are thus inaccurate. This is a significant error which has caused damages. FedLoan's conduct constitutes unfair, deceptive, and abusive practices, among other violations. I respectfully request that FedLoan immediately correct the interest capitalization error and all related resulting errors. Thank you.
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09/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX, I submitted IDR documentation, including my XXXX tax return, to the Pennsylvania Higher Education Assistance Agency ( PHEAA ) to recertify loans in repayment status in order to remain in the same IDR plan I have been in for the past 4-5 years. The loans were being recertified in XX/XX/XXXX so I submitted this paperwork with ample time for processing. I graduated XXXX school in XX/XX/XXXX and have new federal loans that are in a grace period through XX/XX/XXXX. When I submitted documentation in XX/XX/XXXX for recertification of my active loans, this documentation was applied to the grace period loans, not the loans coming due for recertification in XXXX. I called in XXXX and was told this would be fixed. XXXX came, and the problem was not fixed. My loans entered the standard repayment plan and increased by approximately {$200.00} overnight. I paid the standard repayment amount due to avoid late status and submitted a new IDR application with the same XXXX tax return in XXXX. Today ( XX/XX/XXXX ), I received an email stating that my IDR application was 'on hold ' because it had AGAIN been applied to the loans in grace period and not the loans in active repayment that the IDR application was meant for. I called and spoke to someone who told me it is 'standard practice for loans to kick back into standard repayment before the IDR can be processed. ' Having paid on these loans for years I knew this statement was inaccurate and she could not answer my question when I asked her why my IDR application submitted in XXXX was not applied to the loans with the earliest recertification deadline, and if this was indeed Pennsylvania Higher Education Assistance Agency policy. She put me on hold and came back to tell me that she sent a request for problem to be reviewed but I would not hear anything for 7-10 business days. In the meantime, my IDR application which was originally submitted in XX/XX/XXXX, will surely not be processed in time for my XXXX payment, leaving me with a {$650.00} bill, {$200.00} higher than it would be under my chosen IDR repayment plan. It seems even the best preparation can not insulate borrowers from the mismanagement of PHEAA. Again, PHEAA has demonstrated their extreme incompetence, or, alternately, what may be predatory servicing practices in order to capitalize accrued interest at will. This is not the first time PHEAA has processed my loans incorrectly leaving me at a monetary loss and providing a monetary gain for themselves. I do not believe that these are harmless mishaps, or 'glitches ' in their processing system, but rather, purposeful, deceitful loan servicing practices that escape regulatory mandates set by Congress . I believe that PHEAA is utilizing loopholes in legislation meant to regulate their actions in order to profit off of student loan borrowers.
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08/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I 've disputed and fought with fedloan servicing over the reporting of my accounts for the last 6 months and their record keeping and responses have been nothing but shameful. It makes me sick to think that they are in charge of so many consumers debts because they ca n't get mine right nor can they even respond with the appropriate accounts with the correct date opened etc. It 's truly a disgrace. I have disputed XXXX particular accounts with Fedloan Servicing and their first response to my XXXX page dispute sent Priority Mail was all of XXXX sentence long and just simply stated they could n't report any corrections before my credit report was reporting accurate information. How is it that I spent hours typing up this dispute and they spent {$20.00} to mail it and make sure it was received to receive a pregenerated generic response. I spent hours on the phone with customer service, I spoke to managers, and noone could understand what was going on with my loans. I sent a second letter disputing the XXXX accounts and sent my mail certified and received a response that did help me to understand the reasoning behind their decision, however, they listed XXXX accounts opened in XXXX of XXXX and only XXXX opened in XXXX of XXXX. The XXXX accounts I was disputing were both opened in XXXX of XXXX so truly their response still did n't answer my dispute/complaint in regards to the XXXX accounts opened in XXXX of XXXX. NOWWWW after reviewing my XXXX credit file, suddenly there are no longer XXXX derogatory accounts XXXX opened in XXXX of XXXX and XXXX opened in XXXX of XXXX but now as of XXXX there are XXXX derogatory accounts including a new one supposedly opened in XXXX of XXXX. Never did I have a student loan in XXXX of XXXX and I 'm confused as to where this even came from. Now I 've got to spend hours of my time to complain and tell this story and try and get a response from them that actually makes sense. Nowhere on the national student loan database nor on the Fedloan Servicing website do I show any loan opened in XXXX of XXXX. This has been an absolute nightmare and I 've put at minimum 40 hours into researching and trying to make sense of what Fedloan servicing has done with my student loans that are now preventing me from getting a home. Please see the attached documentation and try and make sense of their insanity. There were only XXXX derogatory Student Loans with them in XXXX reporting to XXXX and as soon as I start disputing and trying to make sense of their insanity, they then go and throw an extra loan with the same derogatory account history as the accounts I 've been trying to dispute. This has got to be illegal and I will not stop fighting until my credit report is correct. After 6 months and a multitude of letters being sent, this should not be an issue I 'm still having to deal with.
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07/28/2021 |
Yes |
- Debt collection
- Private student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I never had this conversation. I never authorized this payment. I cancelled it just by chance seeing that it would have been taken out of my bank account. My wages are already garnished. They have sued me, garnished my wages, harassed me at work, etc. It never ends. I have paid XXXX + on these loans. With interest the way it is I will never pay them off. It has affected my credit score, ability to buy a home, afford a car, afford to rent. Enclosed is the email I got today. Again, this conversation never took place.
" Dear XXXX : During our telephone conversation on XX/XX/2021, you authorized us to make a one-time debit from the checking/savings account below to pay your student loans.
Payment Details Borrower Name : XXXX XXXX XXXX Payment Amount : {$86.00} Payment Date : XX/XX/2021 Checking/Savings Account : XXXX Primary Name on Checking/Savings Account : XXXX XXXX XXXX Confirmation Number : XXXX Please retain your Confirmation Number as receipt of payment.
The Payment Date above is the date on which we will apply the payment to your student loans. However, please allow up to 3 additional business days for the payment to be posted to your loan account and debited from your bank account.
PLEASE NOTE : Your telephone authorization does not permit us to make any debits other than this one-time request. It remains your responsibility to make payments according to the terms and conditions of your promissory notes.
QUESTIONS?
If you need further assistance, please visit http : //www.aessuccess.org/contact/index.shtml and choose a contact option. If you prefer to email us, the best course of action is to sign in to Account Access and submit your email using the " Contact Us '' feature.
=============================================================== Do not reply to this email. If you have questions regarding this email, please contact our technical support staff at XXXX.
This email contains privileged and confidential information intended for the above addressee only. If you received this email in error, please delete or destroy this email and/or attachments.
AES will fully cooperate in the civil and criminal prosecution of any individual engaging in the unauthorized use of this email. NMLS # XXXX
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01/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I have been enrolled in the Public Service Loan Forgiveness program serviced by XXXX. I finished veterinary school in XX/XX/XXXX, and started making payments six months later. During that time period, I was working in a PSLF eligible position with the USDA. I made my payments on time, every month. I changed to a new PSLF eligible position for the University XXXX XXXX with only a one week period of time in between jobs ( equivalent to my accumulated vacation days ). I have recertified at the end of my XXXX employment ( XX/XX/XXXX ), and eligibility is confirmed. However, XXXX 's system only recognizes 5 of those payments. I have been attempting to get this adjusted by calling XXXX. I call XXXX once or twice a month to work on this issue. It has now been over a year, and XXXX operators still tell me that " it will be fixed, I can see someone working on it now. '' I have certified my employment at the University XXXX XXXX in XX/XX/XXXX, I have recertified in XX/XX/XXXX. XXXX has not updated my eligible payments. When I attempt to address this issue with XXXX phone operators, they seem confused and do not understand why the problem is not being worked on. I bring this issue up when I call XXXX once or twice a month. I make my payments on time and in the full amount that is due. I do this every month.
The money that XXXX tells me is due each month seems incorrect. I want to be paying the correct amount. The XXXX operators have been unable to advise me on what amount I should be paying. I have asked if I should pay what I think I owe, and the operators have given me mixed opinions only. There does n't seem to be a policy to address this issue. Currently, they request that I make a payment of under {$6.00} per month. I make around XXXX annually, and the payoff amount on my XXXX account is over XXXX. I am not an accountant, but this seems very obviously incorrect.
When I look at my individual loans in my XXXX account, my loans show that my last payment was in XX/XX/XXXX, but I have paid the total due, on time, each and every month.
I have tried calling XXXX three times in the past 4 days. I am not able to get through to an operator anymore. I get a recording that asks me to call back later. I have emailed XXXX last week recapping this problem. I have not received an acknowledgment that anyone has received my e-mail. In the past two months, I have spent more than two hours per week on average trying to understand what I can do to fix these problems. In every instance, I have not been able to talk to anyone who can resolve these issues.
Additionally, XXXX has LOST all information on any payments I have made prior to XX/XX/XXXX, and I think this may be part of the problem. Multiple phone operators have told me they can not find any payments before that date. I started paying into XXXX in XX/XX/XXXX.
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12/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Issue : Unfair Debt Collecting and Reporting practices by Fed Loan Servicing is prejudicing my ability to buy a house XXXX LA flood. Specifically- there is a difference between the information I can access about my four ( 4 ) student loans on the Fed Loan Servicing website- which shows a bill- pay this amount by this day and no days delinquent- and Fed Loan Servicing 's reporting to the credit reporting agencies- continuing to show it as past due and delinquent. I paid the amount demanded to bring account current- via the website- and am making monthly payments and they are not being reflected my credit report or score.
Chronology : loans were in default, XX/XX/2016- fed loan said going to transfer to collection agency. Present- still not transferred and no timeline to transfer.
XX/XX/2016, I paid amount to bring all accounts current via the website. I have paid the requested amount of the pay this amount by this date listed every month.
Present : the website for fed loan reflect 0 days delinquent. However, Fed loan is reporting it more than 180 days delinquent to the credit companies.
The website does not provide account numbers, or my name asssociated with the payments- it only shows there are four loans and the amounts of each. I asked Fed Loan for a verification letter and was repeatedly told that : 1. the loans were in litigation status, 2. I had to wait for the loans to be transferred elsewhere to address it, 3. the Department of Educations does not have these loans, I have paid all of the loans with the Department of Education XXXX
Further, they report that I still have to pay the loan because it is due, which I am paying, but will not report that I am paying the installments because they categorized it as deliquent ... even though I paid the inflated amount to bring the account current and they have accepted all payments.
The problem with Fed loan 's response is that they will not let me speak to the credit department, the reporting department, or anyone who can make any decisions. There is a complete difference between what the website reflects on my accounts and what they are reporting to XXXX and there is no way for me to remedy or address. I filed disputes with the credit companies, submitted proof to Fed loan servicing and am told- even if i paid every month forever on the website- it would be reported as delinquent to the credit agencies as past due 180 days every month forever until this is paid in full.
The call center supervisor said they are allowed to do this by and FSA law- when asked what law, she did not have one to cite. I asked for the legal department, she would not let me speak to anyone there, i asked for a manager or supervisor, she would not let me speak to anyone else. I asked for the credit department and she advised they wo n't speak to me either.
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10/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
The issue is that, before the transfer of my federal student loans to XXXX, my then-student loan servicer Fed Loan Servicing gave me an incorrect determination for my XXXX request. The timeline of events is as follows.
On XX/XX/XXXX, I uploaded to FedLoan Servicing a XXXX Application. The Application came with a letter signed by me explaining that I sought XXXX for three specific loans which I had had since XXXX or before. Furthermore, I explained that I was XXXX XXXX in the XXXX from XXXX until XXXX. So, from my time in the XXXX that's approximately 8 years that should count towards the 10 years required for XXXX for the loans I specified. In addition, since XXXX I have been working at a federal agency, so that should count as an additional year toward the 10 year requirement.
My letter also explained that because I am a veteran and my ex-employer the Department XXXX XXXX XXXX XXXX is difficult to work with, I could not find who at XXXX should sign Section 4 of the Application ( Employer Certification ) that certifies that I worked at that employer for an amount of time. Instead, I provided my official letter from the Department XXXX XXXX XXXX that said that I was XXXX XXXX and that I entered service XX/XX/XXXX and was XXXX on XX/XX/XXXX.
On XX/XX/XXXX, I received notice that my XXXX Application was received by XXXX. While I waited for it to be processed, I went ahead and paid off one of the three specified loans in my Application, because it was such a low balance.
On XX/XX/XXXX, I received notice that my PSLF Application Determination was made. The Determination said that there was missing information, the Employer Certification. So, XXXX XXXX did not accept the official letter from the Department XXXX XXXX XXXX.
On XX/XX/XXXX, I received notice that my loans were transferred to XXXX. So, now it's XXXX 's problem.
This series of events is problematic, because I have since found out that consumerfinance.gov has resources for veterans applying for XXXX that explicitly says that alternatives to Employer Certification exists. So, XXXX was able to process my XXXX Application and grant me the approx. 9 years of service towards the XXXX for the specified loans. FedLoans Servicing malfeasance has several negative waterfall effects. For one, I have to repeat the XXXX Application with XXXX. Second, XXXX is currently overwhelmed and difficult to communicate with as a result. Three, and this is a major concern, because of the {$20000.00} Debt Relief granted for which I qualify, there is a great risk that the Debt Relief will be applied toward the specified loans in my XXXX Application for which I do not want Debt Relief since I am so close to satisfying XXXX requirements. I'd rather have the Debt Relief applied to my more recent federal student loan debt which I incurred in XXXX - XXXX.
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07/18/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have attempted to reach AES regarding loan name change. I feel like I'm being forced to submit documents of an updated name changes as if I had legally changed my name in the past. AES continues to request for me to provide my social security, Driver Licenses or etc. I am refusing to do so because that it's an admission that at some point I did go by that name XXXX or XXXX . I have not. I feel as though my rights continue to be violated because they accepted a predatory loan from XXXX XXXX. AES has yet to provide me any documentation where I provided XXXX XXXX with a legal name change. The only documentation I have been given is a promissory note that indicates XXXX . XXXX or XXXX was never my legal name from XXXX XXXX XXXX . As I've stated before it is the legal duty for the lender to ensure that proper documentation is given regarding the correct name. I believed I have been misinformed to obtain pricier repayment terms and misleading me about federal loan forgiveness programs. However, I can not participate in loan forgiveness program because my name does not match. Nor, can I create a online account because my name does not match. The lenders had a legal and ethical obligation to disclose all information about a loan to me and informed me that having a unauthorize last name on my account will prevent me from being able to participate in some forgiveness program and inability to access my account. I find that the lender and AES was reluctant to provide me with a full loan disclosure, consider that I sign with my legal name only birth name. AES then used unscrupulous methods against me with hard credit check and false reporting me to credit bureaus, although I was making on time payments and was never late. Their actions were abusive. If it was not for a worker ( Supervisor XXXX ) stating it was not the US Postal Services that provided AES with the fake address, but XXXX ( skip traces credit system ) Never heard of this credit company until XXXX. This information was revealed on XXXX XXXX disclosing the measure they used against me after numerous calls, I would have believed that I was a victim of identity thief. I even took off work and was ready to make a police report until this action was revealed. What was even more alarming was AES alter my account without my knowledge before they even received returned mailed and did not inform me, they were altering my account without my permission or knowledge. AES did the updating independently because they wanted to do so. After, numerous cascading letters and emails only to update my address back to what it was. No American should experience such aggressive, abusive, tactics and not understand the full score why such retaliatory actions being taking place against them. Now I have to fight to restore my credit after the hard credit reporting.
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09/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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" I am XXXX XXXX XXXX and I'm submitting this complaint myself and there is no third party involved '' Violation of the United States Code Law 15 U.S. Code 1681b Permissible purposes of consumer reports ( a ) In general, Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and not other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Under 15 U.S Code 1681b permissible purposes of consumer reports I never gave you any written consent to report.
As a consumer these accounts on this letter must be deleted immediately 1.Under 15 U.S Code 1681 b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer report anything on my consumer report with no consent is identity theft.
FEDLOAN Account Number : # XXXX As a Consumer by law this account must be deleted 2. 15 U.S. Code 1692 ( a ) - Consumers right to privacy The term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium.
For this reason, You violated the United States Code Law 15 U.S. Code 1681b Permissible purposes of consumer reports ( a ) In general, Subject to subsection ( c ), any consumer reporting agency may furnish a consumer report under the following circumstances and not other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates.
Under 15 U.S Code 1681b permissible purposes of consumer reports I never gave you any written consent to report.
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1.Under 15 U.S Code 1681 b Permissible purposes of consumer reports I never gave you any written consent to report anything on my consumer report anything on my consumer report with no consent is identity theft.
FEDLOAN Account Number : # XXXX As a Consumer by law this account must be deleted 2. 15 U.S. Code 1692 ( a ) - Consumers right to privacy The term communication means the conveying of information regarding a debt directly or indirectly to any person through any medium.
For this reason, a deletion of the above account is necessary being that a consumer report is in fact a medium. You are violating United States code law ; reporting any information is indirect communication.
is necessary being that a consumer report is in fact a medium. You are violating United States code law ; reporting any information is indirect communication.
Notice, it is a fact, that, I, agent for principal XXXX XXXX and affiant, has reason to believe and do so believes, am a victim aggravated identity theft under Title 18 U.S.Code 1028A on four separate occasions as Department of Education, XXXX, XXXX, XXXX, and XXXX has knowingly used without lawful authority, a means of my identification in order to compromise my financial reputation
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09/01/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I am a first generation college student who hold a XXXX and XXXX XXXX XXXX which I owe nearly XXXX dollars for in private student loans. I make XXXX per month and pay American educations services XXXX $ and XXXX and XXXX XXXX another addition XXXX . This makes my student loans total well over XXXX per month which is half of what I earn. I have a child that I take care of and rent and living expenses to pay and because of my income I GET NO assistance for anything from the state or the government but after paying my student loans in at the poverty level and should technically qualify for some help. This is wrong American education services are the only lenders who REFUSE to work with me although I keep my account current by any means necessary, even paying my student loans before paying rent or getting food. I 'm literally struggling to survive because I made the decision to go to college and try to become better. My parents made to much money for me to get financial aid but did n't make enough to pay my tuition at school. this is a sad world when going to college can ruin your life like it has done mine, I just wanted to become better and give myself a change, I never realized that by taking a loan from American education services I would be giving up the rest of my life and making my sons quality of life worse than mine growing up because I owe so much student loan debt, I need some help I have literally begged American education services for any option to lower my payment and they just say they cant. why is this happening in America, why can banks and automotive companies get bailed out but a single XXXX woman try into to make it ca n't get any help with these XXXX dollar banks. this is unfair and I would trade my college degrees any day for a piece of mind of not having to worry about money because in paying all my monthly earning to lenders and the sad part is, it 's not even making a dent in what I owe because of my interest., so I will be broke forever only to keep a high balance on my student loans,. I ca n't buy a house or a new car or any of the things we picture in the American dream after you attend college. This is criminal I this is why people take their own life over debt. Who would choose to live like this and barely survive after working 40 hours a week only to pay on a huge debt that 's not going anywhere? I understand I have to pay back my debt but its ridicules how American education services wo n't work with people to make the payments reasonable. I do n't know anyone who has an extra XXXX per month to pay and still live. Please help me, please get American education services to work with borrowers and not lead them into situations like my own to where you are so desperate you have to sacrifice meals and taking care of yourself because you must pay a greedy lender.
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08/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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To whom It May Concern : In XX/XX/XXXX I made what I thought would be a life changing/improving decision to attend the University of XXXX to become an XXXX XXXX XXXX. However, after obtaining my XXXX, I decided to switch my major to become a XXXX XXXX. My counselor suggested I switch to XXXX XXXX XXXX to fulfil my wish to become a XXXX XXXX.
To my surprise, just before graduating with my XXXX XXXX XXXX, I learn that my degree did not qualify me to take the exam to become a Louisiana Licensed XXXX XXXX. I phoned my counselor to learn she was no longer with the department and was assigned a new counselor, who apologized but offered no explanation for this major miscommunication.
After graduating I came to the rude awakening that the degree I dedicated four long years and $ XXXX to wasnt anything more than two expensive pieces of paper. During my time at XXXX the school highlighted its creditability with employers with the XXXX XXXX campaign, which was another misleading advertisement. However, I learned that XXXX was not an accredited school during my attendance, yet I was informed by XXXX they indeed were an accredited school.
After graduating it took almost a year to land a job related to my field making $ XXXX ( this was in XX/XX/XXXX), today ( 5 years later ) Im finally making $ XXXX. Due to the rate of pay, my student loans remain in deferment and I dont know how I will ever repay them with the quality of my degree. As I apply for positions I meet qualifications for, I am learning that my degree is not recognized by employers and my resume is not considered for the position because of my XXXX degree.
As an adult student, I took my education very seriously graduating with a XXXX GPA. I am very proud of myself for this accomplishment because with online classes it is up to the student to succeed ; meaning the student basically self teaches and the teacher simply provides grades for assignments they post. However, employers never get the opportunity to see the superior qualities and skills I possess because my degree stops employers dead in their track when reviewing the resume.
I am very upset that I put myself and my family in a financial crisis with the promise of a brighter future. I realized up front that the investment would be a large one, but with the encouragement from XXXX counselor and family it was one I was willing to take. However, I have come to realize that my degree was a $ XXXX scam and attending XXXX was the ringleader in this scam.
Please help me get justice. I was highly misled by XXXX, turning what was intended to be a step up on the ladder of life ; yet turned into a nightmare I can not afford nor wake up from and Im drowning at this point.
Thank you, XXXX XXXX XXXX ( XXXX ) XXXX XXXX XX/XX/XXXX IRN : XXXX Attendance dates : XX/XX/XXXX-XX/XX/XXXX
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01/06/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am in the process of applying for a mortgage and needed an official document saying what my monthly payments would be under an IDR plan because I am currently in school and so payment is showing as {$0.00}. I contacted my loan servicer, FedLoan, on XXXX to ask them how to get this. On XXXX, I submitted a request for IDR through studentloan.gov because I was advised by someone else that this would be sufficient for this process. The automatic email response that I received said Thank you for submitting an Income-Driven Repayment plan request. You may receive additional emails regarding the status of this request. At any time you can view real time status updates, make a payment and more through your online account at MyFedLoan.org/signin. Once your request has been processed, we will send a communication advising of the outcome. I did not provide paystubs or anything to verify my income, and I indicated in the application that my salary had decreased since last year, which means my tax information for last year should not be used.
I did not check on the status immediately, but the first time that I did it said that they would review my request and I would receive a follow up email by XXXX. An entire month seems like a long time for what should be a very standard request and process for a student loan servicer, but I made sure to do this early to account for delays. The next time I checked the automated system, it said I would receive a response by XXXX. Not ideal, but still reasonable. The next time I checked on XXXX, it said XXXX.
On XXXX, I submitted another inquiry through the online system saying that I expected a response by the first date I saw, XXXX. On XXXX, I received a response to my original inquiry through the online system a month earlier that said A request has been submitted to have the requested document sent to the email address on file. Please allow 5-10 business days to receive this requested information. We received your request for an XXXXncome-Driven Repayment ( IDR ) plan on XXXX XXXX. Once your request is processed, we will send you a notice with the results. I responded that I have not provided income documentation that would allow them to calculate income based repayments and have not received a response. I have checked the online system each day since, and each day their deadline for responding has been extended by one day. I am unable to get in touch with anyone on the phone because their automated system just tells me I will receive a response by this ever changing deadline.
I am currently stuck in purgatory because of FedLoans failure to perform a basic service and can not proceed with the mortgage process. I do not even have a reasonable date for when I will be able to because FedLoans deadline keeps changing with every day they fail to respond.
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06/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This complaint is related to complaint XXXX. In that complaint, XXXX/PHEAA inappropriately switched my loan payment amount from the REPAYE amount to the standard repayment amount 2 months early for most of my loan sequences. My loans should have all updated ( based on my new income verification ) in XX/XX/XXXX but instead most of them were switched to the standard repayment amount in XXXX resulting in a > {$1000.00} increase in the payment amount they were requesting. After filing the complaint, XXXX/PHEAA has halfway admitted there mistake and has agreed to allow me to make the correct payments for the months of XXXX and XXXX and have them applied retroactively to those months. However, as part of their proposal they are requiring me to submit an updated PSLF employment certification form to get the payment amounts corrected. For this complaint, I would like to know who has given XXXX/PHEAA the authority to impose additional regulations on borrowers for them to receive the correct payment amount under income-driven repayment plans as outlined by the federal government. My loans are all under the REPAYE plan and as such my repayment amount is based on my discretionary income as calculated using my adjusted gross income and family size and updated at least annually ( or more frequently if requested by the borrower ). Nowhere in the federal statutes governing this program does it state that receiving the REPAYE amount is based on being employed by an eligible employer and nowhere does it state that completion of a ECF is required. Furthermore, even for borrowers doing PSLF, the payments do not have to be consecutive and so even for borrowers who do intend to do PSLF they do not have to continuously be employed by eligible employers to remain in the program or to have their loans serviced by XXXX/PHEAA. Regardless of whether a borrower is currently employed by an eligible employer, the REPAYE amount is a fixed amount determined completely separate from the borrowers employment status at an eligible employer. Thus, it is readily apparent that the requirement to submit a current ECF form that covers the 2 months when XXXX/PHEAA messed up my payments is a ) beyond the scope of the authority of XXXXPHEAA and b ) is a purposeful attempt to cause borrowers to pay more in student loans than they are legally required.
As an updated, I submitted my ECF yesterday for my current employer. This ECF covers from XX/XX/XXXX to XX/XX/XXXX. I have also made the 2 additional payments of {$330.00} ( one on XX/XX/XXXX and XXXX on XX/XX/XXXX ) as requested by XXXX/PHEAA to cover the XXXX and XX/XX/XXXX payments that were messed up. All of this was done within 2 months of XX/XX/XXXX. This should satisfy the criteria XXXX/PHEAA imposed on me in order to override the XXXX and XX/XX/XXXX payments.
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06/23/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2020, I submitted a future payment with FedLoan for my student loans in the amount of {$2100.00} that was to be withdrawn on XX/XX/2020, and was allocated to specific student loans. I did not receive an email confirmation as I always have on every non-automatic payment I have submitted. On XX/XX/2020, I logged in as the funds had not been withdrawn from my account and I was unable to find a pending payment for the {$2100.00}. Since I was not able to locate the payment I submitted a payment request on XX/XX/2020, for {$2000.00} with the funds allocating to the same student loans as the XX/XX/2020 payment was to. I did receive an email confirmation for the XX/XX/2020 payment.
On XX/XX/2020, I logged in to see that the {$2000.00} payment was now showing as complete and was processed and the XX/XX/2020 payment was pending. Having both payments processed was going to overdraft my bank account by over {$2000.00} and would have overpaid the four loans ' entire balance by {$1900.00}. I spoke to a Fed loan employee on the chat, another on the phone, and a supervisor. I asked to stop the {$2000.00} payment but they informed me that I would need to go through my bank, XXXX. My bank also said they could not stop it.
On XX/XX/2020 I logged into my account to see that the four loans were now at a negative balance as they had been overpaid by {$1900.00}. I called FedLoan and spoke to XXXX, Fedloan # XXXX, and I explained the situation. He informed me that the {$1900.00} would be returned to my bank account within 7 days and they always return funds unless it is less than {$5.00} If the overpayment is less than {$5.00} they keep the money. I asked for an email verification regarding this and he told me he would put a request in and I would receive an email within 2 days.
I have not received the email as of today, XX/XX/2020. I logged into Fedloan and I see that the funds were not returned to me but applied to my other Fedloans, without my discretion on what amounts and what loans. I did an online chat with Fedloans and asked about the information I was given from XXXX and the promise of the email. I was told that XXXX did not provide the correct information and that the email would take 7 to 10 days but is now invalid.
Starting with the fact that there was an error on Fedloan that failed to send me the payment confirmation for the XX/XX/XXXX payment or show it on my account as even pending as of XX/XX/2020, and the chain of misinformation I received following that I am very frustrated and concerned as a consumer trying to pay off my student loans. Not to mention I am now {$2000.00} over drafted in my checking account due to this error. I hope that the CDPB can look further into this as this is a hardship for me and I fear I am not the only person that has experienced this.
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11/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Older American, Servicemember |
I recently went online to XXXX to learn about public loan forgiveness. I did not know that all this time, I've been playing back federal loans under the wrong plan. the website suggested I apply for the new program since I had more than 10 years of payment. I applied and have heard nothing. I also applied in XXXX and XXXX. I went back to the site in early XXXX to make sure I submitted everything I was supposed to submit to be eligible. when I went through the advice website ( which was not updated ) I was told to apply for an XXXX repayment plan and to consolidate my loans. I had two federal loans, one for my school and another a PLUS loan for my daughter. I tried for several days to call the phone number given but never got through, on a few occasions, when they called me back, they hung up on me before answering. In a panic, I filled out everything and got my husband to sign. I went back to the site on XX/XX/XXXX and created an account on XXXX to see if I could find the status of my application. in the electronic inbox, there were two letters stating that I should reconsider consolidating and that they were almost done with consolidating my loan. There is no way I would have seen letters in an electronic inbox of an account I had not signed up for ... .the letter stated that I would have to start over in order to qualify for the PSLF program. I paniced and called them to no avail, then ai sent an email stating that I never received the warning letters and to please stop the consolidating process. ON THAT DAY they quickly completed the process and paid off my loan. Now I am stuck with a consolidated loan I did not want and I've lost 10 years of repayment. It turns out that I was supposed to only apply for an ICR payment plan but the application is confusing and suggests that you also fill out the consolidation piece. It also states that you can not get PSLF if your loan servicer is not Fed Loan. I thought that since I did not fill out the consolidation form in XXXX or XXXX that was the reason they did not have my paperwork. this is fraud. I would like to see all of my applications that I sent to XXXX since XXXX and the documents that state exactly when they completed my consolidation. also, I want receipts that they actually sent me the XXXX letters warning me about consolidation to my home address or email address. this mistake has cost me more than repayment of my {$200000.00} loan, since I am XXXX I will not have 25 years of work to pay off the rest of the loan and I was told that I will not get my government retirement because I have loans due. PLEASE HELP ME I do not know where to turn and this is unfair. There is no reason that I would consolidate my loan if I had known that m y 10 years of repayment while working in public service would be lost. thanks for reading.
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03/19/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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|
Web |
Servicemember |
My husband lost his job in XX/XX/XXXX and was unemployed for almost XXXX months. He has recently started a new job with XXXX and we are getting our finances back on track. However, by the end of XXXX, I struggled to keep up with the payments and my student loans became dangerously past due. On or around XX/XX/XXXX, I arranged a {$250.00} student loan payment on line. I did not realize until it was too late that I had forgotten to change my banking information and the payment was rejected by my bank. ( I have since cleared this up. ) I called AES to discuss further options. On XX/XX/XXXX, I was told by a representative that I qualified for XXXX-day forbearance. When we discussed the unfortunate payment error, she said, " do n't worry about it ; the forbearance period would cover the non-payment. On XX/XX/XXXX, my credit bureau monitoring service notified me that my credit score had dropped by over XXXX points due to a XXXX-day late payment reported by AES. This was AFTER I was assured that I qualified for the forbearance.
When I called AES to inquire about this, I was told that credit reporting operated on a separate system and that credit reporting was " automatic, '' but that he would note the situation in my file. All of the representatives have been very pleasant and helpful. However, as I explained to XXXX of the representatives, I am a consumer. When a representative tells me " not to worry about a payment issue, '' I listen. My husband and I are XXXX veterans and have to commute 2 hours to work every day. We are responsible and have not missed a student loan payment in several years. We need to buy a home closer to our work.
The problem is this. The loans with AES are a consolidated debt of XXXX different loans. When the loans were reported to credit bureau as XXXX days late, my credit scores dropped almost XXXX points for EACH LOAN. That 's approximately XXXX points!!! This is neither fair nor accurate. When payments are made, amounts are applied to each individual loan. The way this is set up, even if XXXX of the XXXX loans is late, ALL XXXX report late. No credit report can sustain and instant XXXX point drop in credit score over something this confusing.
Like I stated earlier, I am a veteran and a responsible citizen. I struggled to pay the loans on time for the entire XXXX months my husband was out of work. It is not fair that I should have to suffer the insult of a XXXX day late payment due to misinformation that I was given. If I am late making payments due to neglect, then I would feel like I have earned this discredit. However, I was acting on information supplied to me by a company representative. I followed their rules. Therefore, I respectfully ask that the XXXX day late be removed from all XXXX credit bureaus so that we can move on with our lives.
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06/23/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Issue with AES misapplying student loan payments in late XX/XX/XXXX/ early XX/XX/XXXXand after payment correction they reported one of the loans as defaulted on my credit report and on their website. I submitted this letter via website and via fax to AES. This issue has not been resolved. Account # XXXX - Loan Sequence # 2 AES has a confusing practice of handling loans. The reps do not relay the same information from call to call. Mishandled payments and told me everything was ok after payment resolution and then they proceeded to report a defaulted loan. One account number with 3 loans and I could never talk to one rep about all 3 loans. RE : URGENT - Appeal Request - Reinstate XXXX Loan Request I am requesting an Appeal to reinstate the XXXX Loan ( XXXX ) currently in Default Status. I have two other loans ( XXXX Loan - Type XXXX ) and ( XXXX Type XXXX ) that are both in good standing. My account history will show that payments were always on time until the misapplications of payments began to occur in XXXX. Over a five month period inXX/XX/XXXX ( XX/XX/XXXX ) calls were made repeatedly to AES requesting that payments be re-applied correctly. It wasnt until Supervisor XXXX ( check my records for her rep id ) suggested that the problem required a review of the entire account in order to accurately correct all misapplied payments. Prior to this time the reps were only requesting investigation department correct the month in question and not going back to first occurrence of the problem in XX/XX/XXXX. InXX/XX/XXXX there was one more occurrence of misapplied payments. After each request a follow-up occurred to see if the correction was complete and each time the representative stated that the payments were corrected and that the entire account was current. On, XX/XX/XXXX I spoke with two reps prior before speaking to a supervisor for assistance. Supervisor XXXX ( rep # XXXX ) confirmed that my other loans are in good standing and did not find any issues with my payment history. He was unable to assist me further hence the purpose of the request. I request that you reinstate the defaulted XXXX Loan ( XXXX ) with the consideration that I had an exceptional customer history prior to this mishap and that you understand how the following facts directly contributed to the defaulted XXXX loan : 1 ) five months of misapplied payments, 2 ) two loans with same due date not clearly distinguishable to AES reps during calls, and 3 ) lengthy payment correction time. Please accept this request that I deserve to have the loan reinstated and not have my credit ruined as a result of these events. I have never defaulted on any loan ever. It is my desire that you provide exceptional customer service that is a direct reflection of me being a valuable AES customer. Sincerely, XXXX XXXX XXXX
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01/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I was initially on an Income-Driven Repayment Plan. As I entered into school as a student at various community colleges, the advertisements that I would receive, aside from several network intrusions that would also interrupt internet service, would advertise false information about loans, grants and repayment plans tailored to teachers and expectant mothers. This information appeared on any computer that I would use and would not appear for others. After not knowing what to do about the advertisements as the problems with the interruption of the service were reported to the Federal Communications Commissions and I continued to submit my annual documentation to the loan servicing as required for the Income-Driven Repayment Plan, I submitted applications for other types of repayment plans without submitting false information to qualify for the repayment plan, i.e. I filled out applications for public service loan forgiveness, teacher loan forgiveness, loan discharge application false certification ( ability to benefit and disqualifying status ), without stating that I entered into an employment agreement for a full-time position with a qualifying public-service employer or into an employment agreement for a full-time teacher for at least five consecutive, complete academic years. I did this to provide proof that I did not qualify in order to stop receiving such advertisements and because I suspected that I may have been a victim of identity theft somewhere along the college enrollment process. The school identification cards displayed pictures that did not look like me. During the period of time that this occurred, my financial information, including tax records, were consistently stolen from locked areas. This information was reported to the Federal Bureau of Investigation, including their Internet Crime Complaint Center, the California Franchise Tax Board and the Internal Revenue Service. At the time that the documentation was not requested, I did not have the requested tax documentation and communicated the aforementioned to customer service. I also verbally communicated to the XXXX XXXX customer service department the information that was provided in the documents that were faxed to the CFPB on X/XX/2018, XXXX XXXX PST, and attached to this complaint. I also provided my end of the year pay stub on an annual basis. I believe that I submitted enough documentation as necessary to recertify for the next 12 months until the documentation requested becomes available, as the circumstances creating their unavailability involve crimes that I can not solve and were reported to the appropriate authorities, the Federal Bureau of Investigation, the California Attorney General ( in re to theft of secured areas ), the California Franchise Tax Board and the Internal Revenue Service.
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02/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
I returned to school for a semester after graduation and first, my in school deferement was not processed until XX/XX/XXXX, despite a XX/XX/XXXX start date. ( This, in and of itself, could be a complaint ) Because I was still receiving bills, I made the payments in order to avoid complications and disputes later down the line, especially after reading about how little help people have gotten even when they did make payments on time.
Then I received a letter in the mail saying my loans were deferred from XX/XX/XXXX until XX/XX/XXXX. On my account, however, there was interest showing up on the XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX payments, and they ranged from {$9.00} to {$27.00}, depending on the month. Because I have since moved abroad and it 's taken me a while to noticed this discrepancy, I could not call and instead emailed them. I got two seperate emails that were automated and directed me to their FAQs page. I was asking specifically about a specific case that had to do with my account, and was instead given an automated reply, twice.
Because I finished my courses in XX/XX/XXXX ( it was XXXX, so the seminar went slightly into the second semester of XXXX school year ), I figured I would need to begin repayment on my loans again. Receiving no bills made me nervous, but everything on my account said my loans were deferred until XX/XX/XXXX. Knowing this should n't be the case, I simply paid the exact monthly amount on XX/XX/XXXX. When it processed, it suddenly was showing up as only a portion of my principal paid off, with a huge chunk going towards the interest. When I logged into my account on XX/XX/XXXX, my loans were no longer in deferment, no notice made. There was a complicated calculation on XX/XX/XXXX that I will assume was from the date they decided my loans were n't in deferment anymore. Still no bill for the XX/XX/XXXX payment that I was charged interest for. Because I only have subsidized loans, and they were still in deferment when I made the payment, there should be no interest accrued, and therefore none of the money paid should be going towards interest ( since there was none on that date ). I emailed them again, this time making it explicitly clear that I need a human being to personally respond, even if only to tell me that these things can not be processed over email. This time, I received a " we are processing your email '' automated email, but still no follow up, automated or otherwise. At the moment, I have well over {$100.00} tied up in " paid off interest '' that should be going towards my principal, because there should n't have been any interest accrued during the time I was making those payments while in deferment. Customer service is actively not reachable via any means other than phone, despite there supposedly being email as an option.
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10/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
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I am disputing several credit errors on my report. I have made SEVERAL attempts to get this resolved through Fed Loan, ombudsman, FSA complaint, and I also contacted the credit companies.
# XXXX XXXX XXXX XXXX Accounts need to be closed/PIF : Several Fed Loans are still showing up as active on my credit report through Fed Loan Servicer, thus my credit report incorrectly reflects DOUBLE the amount of student debt which has now impacted my credit. I took out a private loan through XXXX in XX/XX/XXXX. These Fed Loan accounts were paid in full in XX/XX/XXXX by XXXX private secured loan, but all 3 major credit reports are still showing up with a balance on Fed Loans of XXXX {$400000.00} ( see attached credit reports below ) Explanation : I formerly had a accounts/loans with Fed XXXX XXXX. ( See the attached documents as highlighted in the report for the accounts ).
XX/XX/XXXX : I took out a personal loan to pay off the student debt through XXXX XXXX XXXX paid off these loans. ( See attached documentation/exhibit. ) This was finalized on XX/XX/XXXX. ( See attached document/exhibit. ) XX/XX/XXXX : I received a welcome letter from XXXX for the personal student loan. ( See attached document/exhibit. ) XX/XX/XXXX : On the same exact day, this loan was transferred to XXXX ( A Department of Education Servicer ) on part of the Fed Loan Servicer. ( See attached document/exhibit. ) XX/XX/XXXX : I received a Paid in Full status letter from XXXXFederal Student Aid that this was paid in full by my private loan through XXXX. ( See attached document/exhibit. ) XX/XX/XXXX : I made my first payment on the privately secured loan to XXXX.
Who I Contacted -- timeline : Fed Loans : I spoke with Fed Loan Servicer on the phone on XX/XX/XXXX. They indicated that I had to fill out a form to have the information corrected I filled out and uploaded documents several times ( XXXX, XXXX, XXXX ) ; was sent the same form repeatedly to fill out, which I did, without any resolution I also sent them the form with all of the pertinent documentation via regular mail on XX/XX/XXXX FSA : XX/XX/XXXX : Filed complaint with FSA ; case number XXXX ; was received an email stating that I would receive a response within 15 days ; received no response XX/XX/XXXX : I contacted Ombudsman at FSA. The representative stated there is an open case. She is requesting an email be sent to me by the caseworker.
Credit Bureaus : XX/XX/XXXX : I completed an online dispute form. They came back with results stating that I still had an open account, with open balance, see attached.
XX/XX/XXXX : Sent regular mail disputes to all 3 credit bureaus via tracked XXXX mail XX/XX/XXXX : I contacted XXXX and they stated that the credit error needed to be fixed by Fed Loan Servicer, but they could see the open balance on my report
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08/16/2022 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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I attended XXXX XXXX XXXX ( XXXX ) from XXXX to XXXX. Upon graduation, the only jobs I could get were minimum wage jobs and my student loans payments were more than I could afford to pay. I refinances my loans with a company called XXXX XXXX XXXX which did not satisfactorily explain that refinancing would make my loans fully private, limiting my eligibility for federal student loan protections. XXXX XXXX XXXX has since gone out of business and the note was transferred to American Education Services which had managed my direct FFELP loans which remained federal loans. They list the loan as being owned by XXXX XXXX XXXX and the school is incorrectly listed as the XXXX XXXX XXXX and not XXXX.
This year, XXXX was listed as one of the schools implicated in the Sweet v. Cardona lawsuit which stated that implicated schools engaged in misleading recruitment practices, and fraudulent misconduct. Students who attended XXXX and did not refinance their loans will receive debt forgiveness. Because I made my loans private, I will have to pay back {$68000.00} ( principle ) on a loan with an original balance of {$52000.00}. The difference owes entirely to compounding interest with a current rate of 9.2 % Because this loan is now private, I will not receive loan forgiveness under the Sweet v/ Cardona lawsuit. It is my contention that if the original loan was based on fraudulent and misleading recruitment tactics, any transfer of the loan to a private entity is also invalid and the loan should also be forgiven.
I am going to be XXXX XXXX XXXX on XX/XX/XXXX. My student loan balance is four times greater than my 401 ( k ) savings. If I am unable to receive forgiveness of this loan, I will likely face garnishment of my Social Security. So this outstanding loan has the potential to impose a significant negative impact on retirement.
Furthermore, I was diagnosed with XXXX XXXX XXXX XXXX in XXXX of this year. Therefore, I will only find it increasingly difficult to make payments on this loan given the medical bills I will incur over the remainder of my lifespan.
I can seek to have this loan discharged in bankruptcy if I am able to prove undue hardship. However, the implications of bankruptcy on my financial well-being would be significant and would last for up to 10 years. It hardly seems fair that I should be further punished by bankruptcy to unburden myself of a loan that was fraudulent, to begin with.
I have always remained current with this loan and never entered into default. I made payments when possible and received deferment or forbearance when needed due to economic hardhsip or being in graduate school.
XXXX loans are intended to lift people up. Attending XXXX XXXX XXXX was the bigget mistake of my life. Refinancing the loans with Loan-to-Learn/XXXX was the 2nd biggest.
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04/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
Servicemember |
I have been out of collage for over 20 years and owe more now on a loan I have been consistently paying then when I took the loan out.
I am a XXXX who qualifies XXXX for Public Service loan forgiveness -- however -- due to the practices of a company I fortunately am no longer with I can not use this Shortly after I graduated my loan was sold to XXXX XXXX -- I had no say in this and it took many years and law changes for me to be able to transfer my loan.
I have a fixed interest rate at 8 % and XXXX XXXX would change this at whim to as high as 40 % -- I often did not notice this till tax time -- when I would call them they would put it back but I was told nothing could be done about the accrued interest it was a computer error.
XXXX XXXX told me they did not offer public service loan forgiveness -- or any other of the relief programs offered by the government because they were a private lender ( so I was unable to have an income based payment of any kind ) Recently about 2 years ago my loan was able to be move ed to Fed Loan Servicing -- I filled out all the documentation and for Public Service Loan forgiveness and I qualify for the time I have been with them ( my school qualifies and I am on a income based repayment plan ) -- however for the years I was not with them I did not qualify because I was not an an income based repayment plan ( through no fault of mine the company did not offer it and I did not choose the company I had no say in them getting my loan ) So even though I am no longer with XXXX XXXX they are still drastically effecting my ability to repay this loan -- not only did the principle double while I was with them -- but they did not offer federal programs that would of allowed me to be nearly finished paying this loan.
During the time I was with XXXX XXXX I was in a better financial situation-and was able to pay my loan consistantly-Since XXXX 2011 my husband has become a XXXX XXXX veteran -- we have been living on XXXX salary ( mine ) I have had to place my loan in deferment in order for us to survive while we are working on getting him social security. Even though I support him XXXX financially I am not allowed to claim is as a dependent on my taxes which would help lower my income sensitive repayment -- -- -I do not know if you send information to the government on possible relief situations but for those XXXX XXXX persons or spouses of people with XXXX XXXX I believe there should be some sort of loan forgiveness program And as far as the public service loan forgiveness is concerned maybe some changes should be made -- -If a person meets the job qualifications they should qualify no matter what type of repayment schedule they were and are on -- -as I am sure XXXX XXXX is not the only company that does not offer income based repayments Thank you
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01/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had been with XXXX for my student loans for approximately four years, until I applied to the public service loan forgiveness program in the summer of XX/XX/XXXX. I am currently employed by a county government. I wanted to see if my payments qualified under the PSLF. This apparently automatically initiated XXXX to take over my loans beginning in XX/XX/XXXX. When this occurred, I set up my account with XXXX, including automatic direct debit. I even received an automated e-mail from XXXX saying " This is a reminder that you have an upcoming payment due -- but no worries! You 're enrolled in our Direct Debit service so the payment will be automatically withdrawn from your bank account. '' Several days after this payment was due, I got an e-mail from XXXX notifying me that my payment was late. I logged into my bank account and XXXX account and nothing had been posted. When I called their customer service line I was notified that their system takes 4-6 weeks for direct deposits to begin clearing. I explained that I had received an e-mail from their system stating that the payment be automatically withdrawn. No one at XXXX ( and I spoke to three different levels of customer service ) would take any responsibility for this error.
Additionally, when my loans were transferred to XXXX, a month in my payment was skipped. I believe the interest continued to accrue, and as a result my monthly payment went up by approximately $ XXXX/month. The customer service representatives did not seem to understand that the extra $ XXXX/month was not the problem for me -- I could afford $ XXXX/month -- but that over the term of my loan, that " missed '' payment resulted in a substantially larger increase in the total loan payoff.
I was notified approximately two months later that none of my payments were qualifying for the PSLF program. This program was the entire reason that I applied, and that my loans had been switched over to XXXX. Whenever I have tried to contact customer service I have had to speak to at least three representatives, all of whom try to pass off blame to " the computer system '' or on other employees, and have been singularly unhelpful.
More recently I have sought to adjust the term of my loan from a 20-year repayment program to the remainder of what would be a 10-year repayment. Their website offers misleading, and I would claim predatory, advice regarding the total interest and payments resulting from fixed vs. graduated monthly payments.
Every time I end up on the phone with XXXX to seek clarification about why a payment was not processed, or why they took an extra month to begin accepting payments on my loan, or to ask for a status update on XX/XX/XXXX tax documents, it is a very long wait to reach an operator, and then the customer service is not helpful either.
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07/29/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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Recently, I received some phone calls from my family members stating that they were being contacted by American Education Services regarding my student loans. I informed my family members that I was up to date on my monthly payments and I had no idea why they were calling you. I have no idea how they got my parent 's and brother 's phone number due to the fact the their were no cosigners and their numbers are not listed on my contact sheet. When my mother spoke with the representative from AES, the representative immediately asked for my SS # and also my mother 's SS #. My mother immediately thought this was a scam and stated that she would not give out that information over the phone. My mother also stated that she should not be contacted since she never cosigned on the loan. The representative stated that my parents did cosign on the loans. That is not a true fact. My parents refused to cosign on these loans. I remember the discussion we had over 10 years ago. After that phone call, my mother decided to research the AES loans I had taken out from XXXX XXXX while in college. During her research, she read quite a few complaints regarding this company and how the loan balances never seem to change. I then realized that I have been paying about {$200.00} every month on these loans since I graduated college on XXXX XXXX, XXXX, over 8 years ago. I looked into my original balance and current balance. I took out XXXX loans from this company during college. The first loan was taken out on XXXX/XXXX/XXXX. The original balance was {$8500.00}, my current balance as of XXXX/XXXX/XXXX has gone up to {$8800.00}. An increase of {$250.00}. I have paid on this every month for 8 years and my balance has gone up. My second loan was given on XXXX/XXXX/XXXX. The original balance was {$2700.00} and my current balance as of XXXX/XXXX/XXXX is {$2600.00}. In 8 years my balance has gone down {$150.00}. The third and final loan was given on XXXX/XXXX/XXXX. The original balance was {$11000.00}. As of XXXX/XXXX/XXXX, my current balance is {$9200.00}. It has decreased {$1900.00} during my 8 years of payments. The fact that I have consistently paid on these student loans for 8 years, only to see that the interest rates have been raised so frequently that one loan has actually increased in balance is very discouraging. Personally, AES is only one of my student loan payments. I currently pay {$920.00} per on student loans, both federal and private loans. I graduated 8 years ago and I am trying to be a responsible citizen by paying my loans every month. At times, I have worked XXXX jobs to make sure all my bills were paid. Personally, I think it is an injustice the way that AES is constantly increasing the interest rates and also harassing my family members that have nothing to do with these loans.
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01/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
Greetings, I am having an issue with FedLoan Service regarding my PSLF certification forms. I have been with the XXXX XXXX since XXXX and ever since I started making payments on my student loans on time. Under the new and revised PSLF program, I am way qualified for a student loan cancellation after more that 10 years of service with the XXXX XXXX Here is the problem, I submitted my application with FedLoan for PSLF way back in XXXX.
I never heard anything until last XX/XX/XXXX after I called them requesting status of my application. Then they told me that one of my XXXXXXXX employer missed a signature on the form. I responded to them why I was never been informed for the past 3 years for the lack of signature from a previous employer. They asked to resubmitted another PSLF certification form. After I contacted the previous employer numerous times without any answer. I filled the form and checked the box # 3 stating that I was unable to get my previous employer. I signed the form and I uploaded in FedLoan system.
I called FedLoan last week and first spoke with a customer service agent name XXXX. He was very nice and diplomatic. He advised me to upload copies of my W-2s for the employer in question. I needed to obtain W-2s from XXXX until XXXX.
After I made numerous phone calls to the IRS and SSA, I found out that IRS and SSA does not keep copies of W-2s. 99.9 % of tax payers usually filed electronically therefore they can only provide TAX TRANSCRIPTS for previous years. Additionally, tax payers are legally liable to keep records of their tax return for up to 7 years. That take me way out of that 7 years period because I need tax records from XXXX to XXXX.
I called back FedLoan and spoke with a customer service representative named XXXX. I tried to explain to XXXX that IRS and SSA can not and will not provide W-2s dated back XXXX to XXXX. However, I can get a certified copy of my tax transcripts for those years since I can not get my previous employer to sign the PSLF certification forms. XXXX insisted that I send or upload copies of my W-2s. He continued by making a smart comment : FedLoan does not make the rules, if I need to submit tax transcripts, I will meet contact Congress to make law for that.
I found this very strange to see that FedLoan Services refuse to accept IRS tax Transcripts in lieu of W-2s while Citizens can get a mortgage or open a business by submitting their tax transcripts during the application process to the US banking system. US banks require tax transcripts during a mortgage application why cant FedLoan Service accept Tax Transcripts as well.
I am under the impression that FedLoan is putting barriers and preventing borrowers to finalise their PSLF certification before the deadline this year. Please look into the matter.
XXXX XXXX
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11/14/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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SUBJECT : REGARDING ALL CONSOLIDATED FEDERAL LOANS OF STUDENTS, WHO, DUE TO THE NEW CHANGES, WILL BE MADE/FORCED TO RE-CONSOLIDATED ( ONCE MORE ), IN ORDER TO INCLUDE ALL FEDERAL SUBSIDIZED OR UNSUBSIDIZED LOANS TOWARD THE PUBLIC SERVICE LOAN FORGIVENESS.
To Whom It May Concern Federal Student Loans, U.S. Department of Education On XX/XX/XXXX, the Chief Operating Officer of Federal Student Aid, Mr. XXXX XXXX " announced big changes to the Public Service Loan Forgiveness ( PSLF ) program ''. Reading through the changes, I noticed that although " changes will help me get the credit I deserve for serving my country '' as a XXXX XXXX there is one DISREGARD AND NO CONSIDERATION to students, who, at the time of their first original PSLF application APPLIED to CONSOLIDATE ALL THEIR LOANS INTO ONE LOAN, BUT WERE REFUSED TO INCLUDE THE FEDERAL ( UNSUBSIDIZED ) ( STAFFORD ) LOAN/s as NOT ELIGIBLE FOR THE PSLF PROGRAM. This is my case : when all my loans were consolidated by the FedLoan Servicing ( XXXX ) and eligible for the CONSOLIDATION toward the PSLF, my FEDERAL UNSUBSIDIZED STAFFORD LOAN was excluded and it is not elligible. Therefore, I will be made to RE-CONSOLIDATE once more, in order for my Federal Unsubsidized Stafford Loan to be PSLoan forgiven. This is not fair! With all of the above in mind, former students are appalled WHY, upon the NEW CHANGES, any former student who HAS ALREDY CONSOLIDATED HIS/HER STUDENT LOANS, WILL BE MADE to re-consolidate ONCE AGAIN HIS/HER LOANS into the Direct Loan Program by XXXX XXXX XXXX XXXX. The former student/s evidently applied for consolidation of his/her student loans at the time of first PSLF application, but WAS REFUSED TO CONSOLIDATE ALL LOANS by the order of the FedLoan Servicing, so the student could not get all credit/s for any of his/her federal student loans toward the Public Service Loan Forgiveness. THIS IS UNFAIR and discriminatory, and NO STUDENT, WHO HAS PREVIOUSLY WAS REFUSED CONSOLIDATION OF ALL FEDERAL LOANS, SHOULD BE MADE ONCE AGAIN TO RE-CONSOLIDATE TWICE THE LOANS before XX/XX/XXXX. Instead, the student who was refused the Consolidation of all his/her loans entirely into his/her Federal Loans during the period XXXX, MUST BE PROVIDED WITH THE WAIVER OF the new " FORCIBLE '' RE-CONSOLIDATION of his/her Direct Loan ( DL ) Program Loans. Subsidized and unsubsidized loans, made to XXXX and XXXX students will become eligible for PSLF Program under the new changes. Students should not be made to re-consolidate TWO TIMES their loans. Therefore, all Federal loans excluded from the PSLF must be COUNTED jointly with the consolidated loans, especially when this was the order of the FEDLOAN SERVICING at the time of the original PSLF application, which refused the inclusion of some federal loans into the PSLF Program.
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03/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I am a XXXX XXXX XXXX/XXXX veteran. I served 20 years in the military. After retirement I decided to use my GI Bill to attend XXXX University and obtain my degree. I am just 2 classes short from earning my degree at this point. ( XXXX did not accept all of my military credits as transfer credits and, I took a full course load for 4 years - but still don't have a degree somehow ).
In 2015 I stopped attending XXXX full time since I just needed 2 more classes. During school, I ended up borrowing using some student loans since I had a wife and XXXX children who came with me to XXXX and we had extra expenses than what the GI bill covered.
My student loans became due several months later. I paid them but slowly it became too difficult as I was not working, my wife also owed student loans, and I had a daughter approaching college age.
I tried relentlessly to contact XXXX, XXXX and XXXX XXXX, which were servicing my loans, to get my payments deferred or reduced. When I called there was always a 1-2 hour wait. I called to ask them to talk to my wife who handles our finances. They said they would send me an email form to complete and return - I never received the email. I tried to use their online website to submit payments and contact them but the website would not let me create a user profile and log in.
When I finally reached someone at XXXX XXXX XXXX they said I could set up loan deferment and we set it up over the phone. Three months later I found monthly email statements that showed they had never processed my deferment request and had been charging me each month, which put me in a delinquent status! I called and waited on hold for over an hour and they put me on a payment plan. Several weeks later the payment became due, but when the statement came it was for more than the amount we had agreed upon on the phone!
I suffer from XXXX from my time in the military. There has been so many obstacles to working with these school loan servicers it has been so difficult. I have been unemployed for most of the time since attending XXXX, but I have not been able to reach the servicers to apply for deferment or forbearance since my early attempts.
My school loans have now gone into default. We were sent a letter saying we now owe {$40000.00}, but I know I did not borrow this much money. I have records that show 1 loan was only {$3000.00}. My family needed money from our tax returns recently, but over {$10000.00} were taken in garnishment.
I do not know who to call or where to turn at this point.
1. How do I get straightened out what amount I really owe?
2. How do I get back on some realistic payment plan, given that I am still unemployed?
3. Is there a payment plan for veterans that are XXXX?
Thank you in advance for your assistance.
XXXX XXXX, XXXX XXXX
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10/01/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I co-signed for XXXX private student loans ( XXXX XXXX Bank XXXX XXXX XXXX XXXX Bank ) for my son to complete his XXXX degree. After XXXX when he conducted the consolidation & promissory note application via phone with AES, he asked to have all XXXX ( XXXX federal & XXXX private ) of his student loans consolidated. He was informed the private student loans could not be consolidated with the federal loans because it was against federal regulations. After approximately 6 months or so, we realized AES had consolidated all XXXX loans into my son 's XXXX consolidated federal loan. He was getting 1 monthly billing statement for all XXXX loans with XXXX account number, only. As co-signer, I was concerned because it was impossible to distinguish how the private loans were being paid as it was an " all or none '' payment situation. I was also concerned because I knew the private loans were not as flexible as the federal loans and could go into default much quicker. When we informed AES of its error & asked them to separate the XXXX private student loans from the federal, AES said it would look into. After months of no resolution & my son 's monthly phone calls to AES to correct this mistake, my son demanded AES correct the error. The very next month, AES placed the XXXX private student loans into default. We were shocked & dismayed because my son was in monthly phone contact with AES to monitor the account. There was never any mention of the XXXX private loans facing default. Now my son & I are being sued by National Collegiate Student Loan Trust ( NCLST ) for the original loan amounts plus interest ( about ( $ XXXX ). However, we have never ceased making monthly payments to his XXXX federal student loan account which is the same account number as the XXXX private student loans ( because AES consolidated them with the federal student loans ). As proof, my son 's credit report states his XXXX consolidated federal student loan status is " Current ; Paid or Paying as Agreed ''. My son 's credit report also shows the same account number for the federal loans as my credit report shows for the private loans. Finally, what concerns me most is my credit report states the status of the XXXX defaulted private student loans as " AES filed claim with the government ''. These XXXX loans are from private lending institutions and AES sent confirmation to me that the " Guarantor '' reimbursed the private lenders for the XXXX private student loans after AES forced the loans into default. I 'm concerned that the lenders were ALSO paid by the government. When I called & spoke to a Federal Ombudsman, I was informed that in no way should AES have filed a claim with the government for XXXX private student loans. Now XXXX is suing me & my son. They are attempting to get triple payment.
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12/23/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Hello so I'm not sure if I filled out the correct boxes but were do I begin. I started XXXX College of XX/XX/2011 and left at spring break. The recruiter was trying hard for me to stay and was telling me financial stuff I didn't understand but I was already starting to hear bad rumors about the school so I quickly found another and jumped into XXXX College. During my enrollment they pulled up a screen and said sign here and here etc. This is for yur Grant 's for the year. As time passed I've noticed that when I'd asked questions about my student loans I'd get the run around. And one time I asked if I can have some of the money from my loan since I'm falling under hardship. They agreed and signed over a check in my name. A week or two passed and I was called to the office saying they messed up on calculations and I owe them money. I said how is that my fault? You guys do the paperwork I have no clue what you did. And so I was penalized by the school. Long story short after all this boost of saying we guarantee a job replacement when you graduate and doing mock interviews as one of our credited classes because they wanted us to be prepared for the real job interview. Before we graduated they told us when we had to pay back the student loans I think it was 3-6 mths later but not to worry because we will all have jobs in our degrees. Well after I found my own job as a on call XXXX XXXX at the hospitals is when I found out that the schools that I attended took out * 24 DIFFERENT STUDENT LOANS * in my name from different places. I had NO CLUE TILL I GOT THE LETTER IN THE MAIL. I owe {$30000.00}. I got them to consolidate 24 loans into 14. That was the best they can do since there was so many. They don't even know how it reached to that many. After hearing about what was going on with XXXX, XXXX was under fire as well. So instead of closing there doors all they did was rename their school to XXXX College which now is closing there doors as well. I've tried fighting and reasoning with XXXX XXXX about my case but they tell me because I make good money I should pay it back. It took me 2 yrs applying to a hospital here in California were my job title is XXXX XXXX. My role is to XXXX XXXX XXXX XXXX XXXX XXXX but my main role is to XXXX XXXX XXXX. My degree in college was XXXX XXXX. I'm the main income in my house. I take care of my mom, little sister, my XXXX yr old son and husband. My mom is on XXXX and only gets {$500.00} mth. The XXXX XXXX wants me to pay {$310.00} mth in which I can't afford because I'm only guaranteed 24hrs at my job and try to pick up 2 extra days. So tell me is it my fault on the colleges mistakes on 24 different student loans and because of that as well my credit score is not so good either but I'm doing my best to keep in good standings.
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12/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX : Applied for REPAYE. Informed Fed Loans that the recalculated amount for the year ( {$600.00} ) was not the lowest possible. Submitted IDR ( Income Driven Repayment ) request on XX/XX/XXXX.
XX/XX/2019- Got forbearance for the month, as my REPAYE application was under processing.
XX/XX/2019 : Received email stating the payment for XX/XX/2019 would be {$2900.00} XX/XX/2019 : Received another email confirming new REPAYE amount- a new monthly payment of {$420.00} which is first due on XX/XX/XXXX.
Called on XX/XX/2019 : Called to clarify that the amount due mentioned in one email ( on XX/XX/XXXX, {$2900.00} ) was incorrect and wanted to make sure my new payment amount ( {$420.00} ) was reflected. The FedLoans customer service agent stated that I could pay {$5.00} for the month of XXXX because they did not use the direct deposit on file to withdraw the due amount. They then confirmed for XXXX the updated REPAYE amount ( {$420.00} ) would be processed, not the higher amount stated online in the account due to forbearance on the account. She assured me that it would be updated to reflect the correct amount by the time the bill was due on XX/XX/XXXX, and wouldnt withdraw {$2900.00}.
XX/XX/2019 : Fedloans withdrew {$2900.00} from my account using direct debit. This was done even after I spoke to Fedloans customer service on XX/XX/XXXX, where they stated that this would not happen and the {$5.00} would trigger the forbearance for XXXX.
XX/XX/2019 : The payment of {$390.00} ( this is the original a
mount before recalculation for the year. I am not clear why this figure was brought up again ) was confirmed but FedLoans didnt suspend the larger amount since I am on auto debit draft ( they made the mistake of keeping the auto drafting function on and didnt submit the forbearance ). I asked to speak with the manager and she said she could escalate and expediate the refund of {$2900.00} but it could take up to 10 days. The mistake was on their end and they should have suspended the XXXX withdrawal and placed a forbearance on the account for XXXX.
XX/XX/2019 : Called Fedloans because the online portal stated I was past due and the amount owed was now {$3300.00}. The Fedloans customer service agent stated that this because a refund will be issued and it also includes the {$420.00} due in XXXX. The refund request was not processed until XX/XX/XXXX and I may receive the refund sometime this week. However, I received an email about a forbearance approval for XXXX ( email received later in XXXX ) but it was not reflected in the account when I called on XX/XX/XXXX and still showed that I was delinquent on the payment. I was told that I should turn off direct debit withdrawal because they could possibly make the same mistake and withdraw {$3300.00} in XXXX.
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01/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On or about XX/XX/2021, I inquired via FedLoan Servicing Chat feature how to have my payment applied to a certain student loan that I wished to target. I was told to include the loan number and disbursement date in the memo line of the check.
On or about XX/XX/2021, I sent a check via my financial institution to FedLoan Servicing to pay a specific loan with the loan number and disbursement date in the memo line of the check. That check cleared on XX/XX/2021 as reflected on my bank statement and FedLoan Servicing 's Payment History. I checked the electronic image on my bank account and identified the memo line did, indeed, include the loan number and disbursement date.
I realized on XX/XX/2021 that the check was inappropriately applied to all loans and contacted FedLoan Servicing via the chat feature. I was informed I would need to call in to have my payment reapplied that that I can not target specific loans via mailed-in payments.
I called on XX/XX/2021 to have the check reapplied and was again told I would need to call in each and every time I sent a payment to have the check target a specific payment. I informed the servicer that their website reads : " The easiest way to target your payments is to pay online. However, if you want to have all of your future extra funds applied in the same way, you can write to us and provide standing instructions [ ... ] You will need to specify how you want your extra funds applied to your individual loans, and you'll need to identify your loans by disbursement date and loan type ( which you can find in Account Access ). We can help you through this process if you contact us [ ... ] '' https : //accountaccess.myfedloan.org/contactUs/index.cfm I again asked for clarification that I CAN NOT send a check and have it applied to specific payments and was told not unless I call in after each check clears to have it reversed and reapplied. The servicer attempted to walk me through the online application system to have it ACH 'd from my account, which I have no interest in doing for extra payments.
I informed the servicer I would be escalating this to the CFPB and advised they escalate the call to their immediate supervisor. The customer service representative stated he would note this call on my account.
I have since provided an email through their platform using the CFPB sample template, but still feel I received inadequate information, false/misleading information, and that my payments were inappropriately applied. FedLoan Servicing has no incentive to honor consumer requests as students can not refinance their loan for better interest rates or, if they do, risk loosing federal-loan benefits. FedLoan Servicing is exploiting this loophole to provide poor customer service and inadequate application of payments.
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07/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I am still waiting for Fedloan Services to publish the ability to recertify my income for my income based repayment plan. XXXX had me in the most expensive IBR instead of REPAY. I requested the least expensive option when I applied for the initial IBR from XXXX because I was going to apply for public service loan forgiveness after 120 payments.
My original payment was hundreds of dollars more than it should have been but I trusted that XXXX knew what they were doing. I had to have my payment recalculated last year to the repay IBR and it took so long to process Fedloan Services was sending me payment notifications for $ 1400+. Then when my payment was finally recalculated they made it so my new payment would not count for the first month against public service loan forgiveness. I also had to request a deferment for a month for the last 2 years because it takes so long to have them process the annual recertification. Once the magical new payment is calculated there is absolutely no time to budget for the new calculated payment causing a significant hardship and payments that dont count towards PSLF because they took so long it was either enter deferment or cough up $ 1400+ for a non IBR payment until they finally figure out their recalculated payment or risk my financial future and jeprodize my security clearance.
There is no reason why the loan recalculation can not be done with months for the individual to plan for the new payment.
Tax filings are due every year at the same time. They are using that information to calculate the new payment. There is no reason why if it takes months for a computer system to apply some magical formula that it can not be a process that starts in XXXX, the new payment is calculated by XXXX and the individual starts paying the new payment in XXXX instead of the current process that causes absolute anxiety and unnecessary deferments.
My payment is always out of wack because my husband is XXXX XXXX military and his income changes depending on whether he is in a XXXX XXXX and his income is used to calculate my payment creating a marriage penalty that non married individuals do not have. If they were my husbands loans SCRA would apply ; however, it doesnt even though youre using his income for payment calculations. So it is ok to put a military service member in a financial hardship if it is the military spouses loans but not ok if its their loans. If the military service members income is used to calculate my payment then SCRA should apply regardless of whos name is on the loan.
My calculated payment should be based upon my income as a government employee and should not have anything to do with my spouses income because a single person paying 10 % of their disposable income pays less than what the marriage penalty is.
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05/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My ( now ex ) wife and I were cajoled into consolidating our federal education loans in XXXX. We had paid as agreed for many, many years, over {$110000.00} we have paid. We separated in XXXX and divorced in XXXX but continued payments for several years. Unfortunately, we had severe financial difficulties due to the divorce, I had to file bankruptcy, etc. Nonetheless, we paid until a deferral was granted. After a brief deferral we got into better shape financially and started back on income based payments. Dealing with AES/PHEA was ridiculous. They are the worst servicer on the planet. We had trouble since the XXXX consolidation and ever since. Nonetheless, after quite a bit of hard work, we got the income based payment plan set. I pay half and my ex-spouse pays half in separate payments. I have not had issues with my payments but after several months of not having payment issues my ex started having her payments rejected for no reason. These were auto paid through the bank. The bank stated they had no changes, no issues. AES, however, would never communicate. For months and after over 100 emails, letters, faxes, calls, no response. Then they closed the call center in early XXXX due to Covid so no more calls. After at least another 100 emails, faxes, writings, etc. We started getting generic, computer generated responses which did nothing. IN the meantime they sent at least 10 emails and 4 letters a month telling us we were late and gave us late charges. Long story short, after several months, just recently, they somewhat acknowledged the issue but did nothing in response. In the interim, we sent payments directly. We were fully caught up but still have the late charges and they still send notices although they stated we were not past due. NOW, they have pulled a completely different scam. If you have seen the email they sent out about Covid ( and if not I will send it to you ) you will see it says NOTHING about CARES Act, instead saying to " contact them if you have been affected '', which is nearly impossible. NOT ONE TIME do they state the CARES Act defers payment with no interest. My ex was contacted by them and told she needed to fill out a Forbearance for the CARES Act!!! Which she did before speaking to me. So NOW our loan shows as being in forbearance which is completely false as it is suspended under the CARES Act. Not only that, BUT THEY ARE CAPITALIZING INTEREST! They are doing that because it is coded as a FORBEARANCE. This servicer is, has been and always will be a fraud, a scam a stain on the US Dept of Ed, I can not understand for the life of me, after all they have done wrong over the last 20 years why the US Dept of Ed lets them service their loans. And people like us are just ignored as they go about their fraud. WE NEED ASSISTANCE!!
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03/08/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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There are XXXX student loan accounts for my Daughter that i was a co-signer on. XXXX of these account were in collection. The agency that serviced these accounts was AES and they had written off both accounts in XXXX XXXX. Fast Forward on XXXX/XXXX/XXXX XXXX ( XXXX XXXX ) was settled in full thru XXXX XXXX. The XXXX loan on XXXX/XXXX/XXXX AES/NCT was settled in full thru XXXX XXXX XXXX XXXX offices who was contracted by XXXX XXXX XXXX.who contracted by Nation Collegiate Student Trust XXXX to service their accounts. Since this this time I have been trying to get these XXXX accounts reported correctly on our credit reports. Thru numerous disputes dateing back a year or more i can say that this is a disaster. AES claims they have nothing to do with these accounts since they wrote them off XX/XX/XXXX yet they are the ones that have done the reporting and who the credit agencies contact for the dispute. AES has done another wonderful thing and that is they have XXXX account number for both of those accounts, which is the account number for the XXXX loan, but the NCT loan is also under that account number But the actual account number is different. Now XXXX and XXXX have sent AES letters that these accounts are settled in full, but on our credit reports they are reporting that the Accounts are in collection with a balance due and a balance past due. XXXX even has gone as far as on the AES/Charter ( citizens ) of reporting balance XXXX, Payment received XXXX past due XXXX status in collection.Nothing like mixing the XXXX accounts together. I have sent hours i mean hours on the phone with the credit agencies particular XXXX ( because on XXXX/XXXX/XXXX they finally were reporting correctly ... and changed back to reporting incorrectly on XXXX ). All the hours of phone calls and conversations to the credit agencies and to AES they absolutely refuse to report these accounts as settled in full. AES says they are reporting correctly and the credit agencies tell me they only report what is sent to them and do not have the power to change it. I have also have been told the proof of settled in full is not acceptable because the account numbers do n't match on the AES/NCT. As i said AES did a wonderful thing by listing both accounts under XXXX account number. And They wo n't Rectify that. I know these accounts were in collection and circumstances at the time led to the accounts going to collection. But when the circumstance changed, i made agreements and paid these off. I have worked hard to build my credit back up and my daughter is building hers, that without these XXXX accounts being reported correctly she ca n't buy a home, our insurance rates are higher etc ... We need help and AES and the credit agencies refuse to correct this. Your our last resort. thank you
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06/06/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
Servicemember |
Hello, This is my second complaint with AES Success. My XXXX complaint was about them was not following the repayment on my loan documents and starting my interest payments early and not sending anything in writing about any payment being owed. I had found about about this when they reported it to the credit bureaus. When I filled my complaint my loan documents in pheea/pa forward matched mine exactly. I went in this morning and my loan document was changed to match what they were saying my start date of my interest was due. I guess they can go in and just change the terms of the loan. I guess they went in after my complaint to match what they were saying and basically changed the loan document after I had signed the other documents that I have on hand. I'm making my second complaint because I just got a letter and now they have changed my repayment. They now have changed my repayment to start repaying my actual loan payments when the loan document that I have and the one they changed online to start my payments of XXXX of XXXX, XXXX. My repayment on my original loan documents that I have say XX/XX/XXXX. The updated loan documents that I did not electronically sign that they have now updated shows XX/XX/XXXX. Is this legal for them to just to be able to change loan terms??? My daughter is in school until XX/XX/XXXX. Why am I being required to now start repaying a loan that shouldn't be due. I'm only requrired to make interest payments until XX/XX/XXXX. Why can this company be allowed to just go in and change loan documents whenever they choose??? I work in the car industry and deal with car loans on a daily basis with paper contracts and electronic contracts. If one of the banks we use or our dealership modified loan documents after they were signed the dealership or bank would be in serious trouble. So how can AES Success just be able to go into my loan documents and just change them??? I sent proof of my original loan last complaint. But I guess they can continue to operate and manipulate loan documents to match to whatever they see fit. I wish I would have never taken a loan out through XXXX. I had no idea that AES was going to be my loan servicer. I've attached my original loan document that I signed electronically. I've also attached the one they updated. The updated one was one updated a day later. They backdated this to the date after I signed my original loan document. This document was not in paforward 's website when I submitted my initial complaint number XXXX. Sometime after I made this complaint they changed my loan documents to match was I was disputing. When I submitted my first complaint my original loan document was in there matching my original loan document. They went in and changed it. Why is this company allowed to operate????
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11/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I called in to ensure my XXXX Grant was converted to a loan. However, after it was finally converted, my payment plan for my federal loans was somehow changed to a standard 10-year rather than the extended I had it on. I called in again to have my payment plan fixed back to the extended plan and was assured that would be taken care of. I also requested an investigation be taken to find how my loan plan was changed without my authorization. I was later informed that it was automatically triggered by my conversion of the XXXX Grant -- although I had to call again to obtain this information as XXXX did not supply it as requested. I also requested that my XXXX Grants be scheduled for payment rather than staying in the grace period. I was assured that was also taken care of and placed on a 10-year repayment plan. This was per my phone call with XXXX ( emp. ID XXXX ) on XX/XX/XXXX. I requested my XXXX Grant start getting paid down around 19 minutes into my phone call.
However, I decided to double-check this around XX/XX/XXXX. My automatic payment plans were removed and I was placed on an administrative forbearance due to an error on XXXX ' part.The XXXX Grant was also still in grace and no payments have been scheduled to be withdrawn for that balance either. I sent written notice of these errors before XX/XX/XXXX.
After calling back on XX/XX/XXXX and XX/XX/XXXX, I was informed that I had been misinformed about being able to have my XXXX Grants put on an automatic payment until the grace period was over.
A letter mailed XX/XX/2018 also shows that after paying off two of my loans, my payment plan was again changed without my authorization. Rather than staying on my extended repayment plan, my loans were automatically placed back on the standard repayment plan once again.
My complaint deals with the ethics of XXXX and how they are managing my account, especially in conjunction with how their mishandling may be costing me more money in interest. I should not have to call in every time to change my payment back. The many hours are a waste of my time when they are making money off of me. My complaint also deals with their unauthorized changing of my payment plan without permission and their response that there is nothing they can do about it because it is automatically generated by their system. The reality is that it is an unethical practice -- especially when I had been previously informed that when I paid off a loan, the current loan payments would be deducted from my current plan and I would be paying LESS, not MORE than my current amount. That was a lie, as my plan was not changed to accommodate the two fewer loans I had paid off ; the loan plan itself was changed to a completely different plan and I had been given faulty information again.
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10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hi, I would like to complain about my loan service who denies my refund request before getting approval from XXXX.
I'm a pell grant recipient and would be qualified for {$20000.00} debt relief.
I requested the refund of about {$18000.00} that I paid off by refinanced with XXXX XXXX during the pause on XX/XX/XXXX to my FEDLOAN Servicing. Six weeks went by, I have not seen any movements. I called FedLoan Servicing multiple times during that 6 weeks period. Each time, I would get a different answer. Some agents told me to call student aid ( XXXX ) to follow up, some told me to call treasury department to check status. I called both agencies, but got no answers, both redirected to back to my loan servicer. I feel like those people are passing the buck and dont know what they are doing.
Today ( XX/XX/XXXX ), I called Fedloan servicing and escalated to a supervisor. I got connected to a supervisor. Her employee ID is XXXX. She informed me that the conversation was recorded. She asked me questions about the XXXX payments I made during the pause. Her first response was that the refinanced payment by would not be qualified for refund because it was made by third party.
Then she went and read some guidelines about third party refund and said that Fedloan servicing would have to get permission from the refinanced company to take the payment back but refused my offer to merge the call with refinanced company. She stated it would not help anyway because for sure the XXXX will deny my request, and unable to refund either money to me or to XXXX XXXX.
I cited the press release and FAQs from Student Borrower Protection Center and Student aid states that Refund requests can only be made by you and refunded to you, even if someone else made a payment on your loan. from Studentaid.gov and Refund requests can only be made by you and refunded to you, even if someone else made a payment on your loan ( such as a student loan refinancing company ), from XXXX She said this is only apply to a certain types of payments such as made by me, my parents, whoever, but refinance bank is considered Third Parties. If it is the case, then my parents is not third party??? Because they are not me correct?
I pointed out that a lot of people posted on reddit had received their refunds ( who refinanced as well ) She said she has no clue what I am talking about. She does not know what XXXX is. I asked for point of contact at XXXX, but she would not give it to me. She said all I can do is wait for denial letter from XXXX.
Ultimately, does loan servicer has the authority to do this?
Who would be the one who approve for my request?
Can a loan servicer deny my request? Without submit it to XXXX for review?
What is the next step?
There is no transparent here in the whole process.
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05/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I am enrolled in the Public Service Loan Forgiveness program. My loan is serviced by XXXX XXXX XXXX ; all access is through their website XXXX.
At the beginning of XX/XX/XXXX, I submitted my request to continue income driven repayments. To do this, I completed the survey on the website and completed the paperwork as it directed. I was not aware that what I submitted constituted a change in my repayment plan.
After submission, I checked my repayment schedule and saw that the request had not been processed. After a phone call around XX/XX/XXXX, I was told that since it was a change in plan, I had not submitted the correct paperwork and needed to resubmit. This, despite filling out the paper the website directed me to complete. A new set of paperwork was completed and uploaded electronically.
After another couple of weeks, my payment had not changed. It was now approaching XX/XX/XXXX. I called again, and was told that I had not marked a box on Page 4, that is required for changing plans. Again, I was not aware that changing plans was my request. Also, the form ( as I read it ) says to request a new payment amount. On the phone, I was told that this could be as low as {$5.00} ; no amounts are listed on the form. I asked for the {$5.00} amount on the phone, which was granted. Everything was now proceeding. My first payment of XX/XX/XXXX would be taken out of my bank account in XX/XX/XXXX ( fully six months into the new year ).
On XX/XX/XXXX, I received notification that my request had expired and that my payment would now be the full amount and that paperwork had to be redone. Upon calling, I was informed that the {$5.00} payment had to be mailed ( in spite of everything being set up as autopay ), and since that didn't happen, everything was revoked. Once again, I had to request the payment to be delayed ( now until XX/XX/XXXX ) so that the paperwork can be completed again.
The timetable for PSLF is sensitive, understandably. I have made every effort to make payments in 2018. The PHEAA has devised a plan to effectively delay my payments -- and my eventual completion of PSLF -- by 6+ months. In the mean time, interest continues to accrue on my loans, making my indebtedness greater.
Each time I call, I am given new and different information by the operator -- being to ask for a later payment on-line, being able to request a payment as low as {$5.00}, etc. PHEAA staff act as though they are allowed to only share one piece of information per call. Each time, you believe you are finally being given the " correct '' information ; each operator says as much with " I'm sorry sir, I don't know who told you that, but this is what you need to do. '' And each time, something is still wrong, incomplete, or incorrect with the information being given.
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07/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
Hello, My name is XXXX XXXX and I am contacting you regarding an issue that I am having with a private student loan forbearance through American Education Services ( AES ). I called in XXXX of this year to set up a 2-month forbearance for XXXX and XXXX. The representative on the phone said everything was all set and approved me for the forbearance. He read through the terms and conditions which I verbally agreed to ; the forbearance was finalized. After ending the phone call, however, this individual decided that I was not eligible for the forbearance and it was cancelled. I was not made aware of this, and was surprised to see that my account was past due and had been reported to a credit agency when I went to pay my next bill. I called and spoke to a different representative XXXX XXXX, ID # XXXX XXXX on XXXX/XXXX/16 and she indicated to me that she and another reviewer saw no reason why my forbearance was cancelled. She told me that my account was being submitted for review and that the review should be completed in XXXX10 days and that I should call back after that amount of time. I called back on XXXX/XXXX/16 and spoke to a different representative ( XXXX, ID # XXXX ) who indicated to me that my account had still not been reviewed and that she would call me back when it had been. She offered no explanation as to why it was taking so much longer than the original representative had projected or how long I should anticipate it taking to complete.
After ending the phone call, I submitted a message through the AES website explaining this situation as I have in the paragraph above. I received a response back today ( XXXX/XXXX/16 ) from " XXXX '' ( see attached email ). He advised me, " You will need to allow time for the review to be completed '' and that " We will work to have this review completed as quickly as possible and you will be notified on the outcome ''. My cosigners and I are receiving collection phone calls that are harassing in frequency and AES is regularly reporting my account, negatively affecting my credit and my cosigner 's credit. I am very disconcerted by the fact that, in his response, XXXX also offered no explanation about why it has not been completed, nor did he say how long I should anticipate waiting.
At this time, I request that the harassing phone calls and negative credit reportings stop immediately for both my cosigners and I until the time that the review is completed. Also, I do not at all feel comfortable giving this company any further payments until this issue is resolved and I request that no payments are considered delinquent until the review has been completed and some resolution has occurred.
I very much appreciate your time and attention and look forward to resolving this matter.
Best, XXXX XXXX
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11/05/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
|
I completed XX/XX/XXXX school but due to unforeseen health issues was unable to obtain a XX/XX/XXXX. I have two private student loans. My income is not what it would be if I could XXXX XXXX so the terms and payment plans available to me are not feasible. The student loan servicing company is AES.
I have applied and been approved for a home mortgage but the terms of my student loans will not work for the underwriter because it makes my debt to income too high. AES only has three repayment options available to me but none of them are affordable. On three occasions they have given me a name of the lender and encouraged me to contact them to see if another option is available to me. They gave me the names XXXX and XXXX as the name/s of my lender but will not provide me with any contact information. My search for XXXX and XXXX leads me nowhere.
I have no idea who my lender is or how to contact them to work out a more reasonable payment plan. Perhaps important to note is that my loans were for a XXXXXX/XX/XXXX school where we were guaranteed to do well on XX/XX/XXXX and get into XX/XX/XXXX I had three loans initially which have been shuffled around - one of which was sent to a collections agency but I was never given sufficient information as to why. I believe it defaulted but it was never explained to me why and options were not provided to prevent this from happening. I have been paying {$300.00} per month to the collections agency for several years now - but three or four months ago the {$300.00} stopped coming out of my account but I didn't notice until recently and the collections agency didn't reach out to me via phone until recently - no email, no regular mail. My phone blocks what it considers to be robocalls or spam calls so I have received only a few voicemails from them.
So my complaint - I have no way of working out a more reasonable payment plan which is needed given my income as a non-practicingXX/XX/XXXX ; I have no information about who the actual lender is ; my mortgage is on hold and may lose the house if we can't close on time. We are first time home buyers - only trying to buy a house that is sufficient for our family - modest home. Also important to note is the terrible inconsistency in information given to me by AES as seen in the attached documents. My mortgage lender can not make any sense out of what has been provided and neither can I.
In case you are wondering what health issues prevented me from getting into XX/XX/XXXX and being able to practice as aXX/XX/XXXX - a XX/XX/XXXX XXXX on my XXXX resulting in removal of the XXXX and XXXX. Severe XXXX that led to the discovery of the XXXX. A showering of XXXX XXXX in both of my XXXX. Both nearly killed me and both required an extensive period of time for recovery.
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08/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
In XXXX, my employer and employment were certified and counted toward PSLF. I reapplied XX/XX/XXXX to update the past year of payments and I received a notice from FedLoan that my employment was not certified because my employer is " for-profit. '' I used the PSLF tool on XXXX so that I could submit the information about my employer, but the tool did NOT work, even after trying multiple browsers and different days. I tried contacting the Federal Student loan office by phone several times and the people that I was able to get in contact with told me that there was nothing they could do about the online tool not working and there was no alternate way to submit that information. I eventually contacted the Ombudsman group, who connected me to a representative at FedLoan that handled my inquiry. On XX/XX/XXXX, I received a notice that my employment was certified along with an update of my qualifying my payments. Now on XX/XX/XXXX, I received a notice in my paperless inbox from FedLoan with the subject " PSLF Qualifying Payment Update '' which, in summary, just states that I now have ZERO qualifying payments, however there was no specific explanation as to why this randomly happened. I called FedLoan on XX/XX/XXXX and was informed that there is an additional letter that I was supposed to receive stating that my employer was determined as not qualified due to being for-profit. I have yet to receive the letter, but I received the updated qualifying payment status letter. I have already submitted a request on the studentaid.gov website, which still is very buggy. I shouldn't have to do all this work to get my employer certified and I am increasing confused as to how and why those involved with this process have the inability to research and read. There is a plethora of information related to the Federal Home Loan Bank System on various .gov websites as well. Additionally, we are well aware that the PSLF program has been grossly mishandled and administrated in the past and now that FedLoan is not renewing their contract and no other servicer handles PSLF, I am extremely concerned. I feel like the number of hoops and continuous attempts to get this corrected is NOT my burden, as the Federal Home Loan Bank system has been an integral part of this countrys financial system since the XXXX 's. I think they are hung up on the " for profit '' part instead of the fact that the Federal Home Loan Banks are govt entities and per the application form and anything that I can see, should qualify without issues. The FHLBank system is EXEMPT for ALL taxes and are extensively involved in community development nationwide in areas such as affordable housing projects, owner-occupied rehab, homebuyer down payment assistance, and small business grants just as examples.
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02/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
I re-applied for Income Driven Repayment ( ICR ) in early XXXX with my wife who also has a similar amount of student loan debt. We are both XXXX and both went to XXXX XXXX. She received her ICR re-calculation a few days later and it was what we were anticipating it would be, and more importantly, it was something we knew we could afford. When I received mine, it was double the amount of hers and way out of the range of what we were anticipating or budgeting for. She guessed it was because they forgot to include her student loans in the calculation. Instead of approximately {$500.00} per month, the payments were {$910.00}.
We called XXXX XXXX XXXX to inquire on XX/XX/2019. We talked to someone and right away he said " oh yes, sorry about that. XXXX XXXX XXXX did actually calculate it incorrectly. We did not take her debt into consideration. We will place you on an administrative forbearance while we re-calculate. Look for that in the next week or two. '' We were happy because we could not afford the {$910.00} this month or any month.
Two weeks later, we still hadn't heard anything from XXXX XXXX XXXX. The {$910.00} was still showing as due and the ICR had not been re-calculated.
We called back ( which took TWO HOURS to get someone on the phone ) on XX/XX/XXXX. When we finally got someone on the phone, the woman pulled up the account and she saw the ICR request. She said and I am quoting " oh it's our fault, that never got properly submitted. I can see the request but it just did not get submitted internally. '' We were frustrated, but she assured us that she as expediting it. She submitted the ICR and told us she would place the current account amount due of {$910.00} on an administrative forebearance as it was due on XX/XX/XXXX and since it was their fault, she could get that done.
Now it is XX/XX/XXXX and the amount is show as PAST DUE by 8 days because no one at Fed Loan Servicing has done what they said they would do. We have contacted them via email to let them know this was going on ( XX/XX/XXXX ) but we did not receive a response within 48 hours as promised. I can not spend two hours on the phone again trying to get this figured out with them. They need to fix it like they said they would. I have no faith in them as a loan servicer ( this is not the first time they have screwed up my ICR - it literally happens every year ).
I need them to get the {$910.00} that is past due out of the queue like they said they would do originally a month ago. In addition, everything has been accruing interest which also needs to be taken off of what I will owe. This is predatory lending. If they do a poor job and make customer service unavailable to me, they win because they are owed more money. I expect more from my loan servicer.
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09/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
FedLoan Servicing ( run by the Pennsylvania Higher Education Assistance Agency ) has repeatedly put my loans into forbearance due to their inability to properly process paperwork and unreasonably extended the amount of time until I am eligible for Public Service Loan Forgiveness ( PSLF ) by 9 months.
I graduated with roughly {$150000.00} in federal student loans ( all XXXX XXXX, XXXX and XXXX XXXX XXXX in XXXX and began payments in XXXX XXXX. My loans were first with XXXX XXXX XXXX XXXX and were then transferred to XXXX XXXX.
I submitted my first PSLF certification paperwork in XXXX and my loans were transferred from XXXX XXXX to FedLoan in XXXX XXXX. For some reason, despite the fact that my Income Based Repayment ( IBR ) plan was valid until XXXX XXXX, FedLoan put me in the XXXX XXXX plan. When I called to get this fixed, they said they saw that I was on the IBR plan at XXXX XXXX and it should have transferred, but they would put my loans into forbearance while they tried to work this issue out ( and failed to mention that would mean those months would not count towards PSLF ). After about 4-5 months, they finally acknowledged I should be in IBR and payments resumed.
In early XXXX, when I later transferred from the IBR plan to the Pay As You Earn repayment plan, they took several months to process this paperwork and again placed me in forbearance during this time. No one mentioned the impact this would have on PSLF.
When I checked on my account recently and saw the estimated PSLF eligibility date was now XXXX XXXX when it should have been XXXX XXXX, I called them for an explanation. The customer service rep stated that because I was placed in forbearance during those two incidents for a total of nine months, I lost nine months of eligibility. When I explained that the only reason I was put in forbearance was because FedLoan had failed to properly process documents both times, the service rep stated that there was nothing that could be done and that the PSLF rules simply state any forbearance periods do not count towards eligibility. They did not offer any solution and refused to credit me some of the months that were due to their own processing problems.
I think it is wrong that the consumer is punished for problems the loan servicer has in processing paperwork in a timely manner. I could understand losing a month or two ( and likely would n't have written in ), but 9 months represents a significant portion of time added to my loan repayment plan. I noticed that the Massachusetts Attorney General filed a complaint regarding this very issue, and that the CFPB has already received many complaints along this line, but wanted to add my voice to the chorus to help drive home how often FedLoan is doing this to consumers.
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01/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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About XXXX, my spouse and I were encouraged by our lenders to consolidate our Direct Loans into one large Joint Spousal Consolidation Loan. We were advised that our payments would go down as would our interest rate. We quickly found our payment increased and the interest rate went to 7.8 %. Our Loans then became XXXX Loans.
As both of us are public servants, the MOMENT the Public Student Loan Forgiveness program began XXXX, we enrolled. At no time were we ever told we were not eligible for the program! We would faithfully resend out application every year because we were so afraid something would go wrong. we rarely received a response to our application and usually it was only a 'thank you we received you paperwork ' type of letter.
Then in about XXXX, after faithfully paying for almost SIX YEARS, we were told we did not qualify for PSFL, as our loans are XXXXXXXX Loans and make us ineligible. At NO time were we ever told that we would not qualify for the program until then. We were crushed but continued to make timely payments to the exclusion of helping to pay for our childrens education ; forcing them to take out student loans of their own.
We've prayed that something would change, and because we believed in the PSLF program, we both choose to stay in Public Service, forgoing other potentially more lucrative positions.
In the last few years, we were advised by FedLoan to consolidate our XXXX Loan into a Direct Loan thereby making it PSLF eligible, but of course, our clock would reset to zero. Then we were told we could not do that because our Spousal Consolidation XXXX Loan makes us ineligible for Direct Loan consolidation so " Don't bother ''.
Our loan debt is currently a crushing {$160000.00} with a monthly payment of about {$1500.00} ; which we over pay every month. We have always felt paying the loan principle was fair, but we can not ever rise above the capitalizing interest! In XXXX we owed {$150000.00} and today, in XXXX we owe {$160000.00}!!!
We have trusted FedLoan and our many servicers to guide us but we have been given 22 YEARS of miss information every time we call. We trusted the Department of Education and FedLoan to honor the PSLF for EVERYONE who faithfully followed the rules, but we have been left behind yet again, unable to have our XXXX SPOUSAL Consolidation Loan forgiven even after 16 years of faithful payments and decades of public service.
The XXXXL SPOUSAL Consolidation Loans must be PSLF eligible but we do understand this will take a bill to be passed. FedLoan has given us, and many, many other people wrong advice and we have all suffered for it. We would NEVER have considered Joint consolidation if it hadn't been suggested to us as a smart move by The Fedloan persons we spoke to.
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10/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Reviewing my credit report after being denied for credit I discovered FedLoan Servicing reported me 180 days late in non-repayment of my student loan. The late period was from XXXX, XXXX and XXXX of XXXX. FedLoan Servicing was contacted on or about XX/XX/XXXX. They researched my account and found that I was in forbearance during that time and no payment was required. The account was updated in XX/XX/XXXX clearing all nonpayment and balancing the account. However, all did not balance with me. Because FedLoan Servicing was not current on their paperwork processing my forbearance they reported my account 180 days delinquent.
Speaking to a FedLoan Servicing representative on or about XX/XX/XXXX I was told that they could not retract the negative reporting sent to the credit bureaus but they would write a letter stating that they reported my account late prematurely and that I was in forbearance during that time. The letter produced by FedLoan Servicing did not state what was discussed. It simply stated that my account is current.
FedLoan Servicing was contacted again on XX/XX/XXXX. I explained that the letter I requested giving explanation on why FedLoan Servicing was incorrect in reporting my account delinquent was in error was not received. Although the FedLoan Servicing representative I spoke to explained in detail that the account was in forbearance, it was not 180 days late, the files were updated in XX/XX/XXXX, the credit bureaus were sent a delinquent report prematurely and I was told that all discussed was true they would not state it in a letter as I was promised.
I pride myself in paying my bills on time. One of the core values instilled in me through my parents at a very young age is that if you make a bill pay it back on time. It was shocking to find out I had a negative report on my credit. The reckless, inaccurate and untimely processing of paperwork by FedLoan Servicing has caused great financial difficulties for me. They have made it impossible to get a credit card, rent an apartment and limit possible employment positions of trust.
Repayment of student loans can make or break your future financial opportunities I am already experiencing. When you have a negative credit report and poor repayment history it can cost you thousands more dollars in everything from interest on credit card to auto insurance. FedLoan Servicing must do due diligence when reporting adverse credit information. There is no perfect system, however when you admit you made a mistake on your paperwork and send that negative report to the credit bureaus and you find out you made a mistake dont make the borrower the victim. FedLoan Servicing should do whatever it could to correct the problem. FedLoan Servicing failed to do so in my case.
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05/29/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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AES response to my dispute : " Initially, AES was authorized to apply a period of National Disaster Forbearance to your FFEL Stafford Loan from XX/XX/XXXX through XX/XX/XXXX. Following the forbearance period, monthly installments of {$59.00} resumed on XX/XX/XXXX, XXXX " -I 've been receiving bill statements since XX/XX/XXXX through XX/XX/XXXX ; therefore, there was no forbearance placed on this account during " XXXX '' as AES claims. I have documentations proving this ; they will be submitted.
Government laws regarding this type of loan and how AES did not abide by it : " Today, the U.S. Department of Education ( Department ) announced an expansion of the pauseon federal student loan interest and collections to all defaulted loans in the Federal Family Education Loan ( FFEL ) Program. This action will help more than one million additional borrowers burdened by debt during the XXXX19 emergency. Today, the Department is announcing that it will expand the 0 % interest rate and pause of collections activity to XXXX XXXX borrowers who defaulted on a privately-held FFEL Program loan. This action will protect more than XXXX borrowers who were at risk of having their federal tax refunds seized to repay a defaulted loan. This relief will be made retroactive to XX/XX/XXXX, the start of the COVID-19 national emergency.
The Department will work to automatically return any tax refunds seized or wages garnished over the past year. Borrowers who made voluntary payments on any of these loans during the past year will have the option to request a refund of those amounts. The Department will also work with the guaranty agencies, who hold these defaulted FFEL Program loans, to implement the 0 % interest rate for these borrowers.
In addition, any of these loans that went into default since XX/XX/XXXX, will be returned to good standing. The guaranty agencies that hold those loans will assign them to the Department and request that the credit bureaus remove the record of default.
This action builds upon steps already taken by the Biden-XXXX Administration to help federal student loan borrowers. Those steps include pausing student loan interest, repayment, and collections activity for tens of millions of borrowers with loans held by the Department through XXXX XXXX, XXXX. '' https : //www.ed.gov/news/press-releases/department-education-announces-expansion-covid-19-emergency-flexibilities-additional-federal-student-loans-default AES response : However, EFS recently authorized AES to apply a Disaster Forbearance to the loan from XX/XX/XXXX through XX/XX/XXXX. This adjustment was completed on XX/XX/XXXX.
-WHO IS XXXX? WHAT DOES THAT STAND FOR? WHY WAS THIS JUST APPLIED ON XX/XX/XXXX WHEN IT WAS SUPPOSE TO GO INTO EFFECT ON XX/XX/XXXX???
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12/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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First, I want to say that the online information regarding student loans and loan forgiveness in general as well as on the FedLoan website is incredibly confusing and difficult to follow. For this reason I have called FedLoan Servicing to clarify things on multiple occasions, and I feel like each time I receive different information. So to be honest, I never have felt confident that I am doing the right thing, submitting the correct forms at the right times, etc., and at times the people I have talked to there do n't seem to know either.
Currently, my major issue for which I want to file a complaint is that they are now telling me I am overdue to repay my loan. This has not happened to me before, and I do not want my credit rating affected by this frustrating company.
The backstory : I have applied to FedLoan Servicing multiple times for the Teacher Loan Forgiveness Forbearance. I was repeatedly denied this forbearance for the reason that my loan was not yet in repayment. ( Yes, someone who was on top of taking care of her debts was denied the ability to do so in a timely manner. ) So I re-applied through their website/my account XX/XX/XXXX, once it appeared that my loan was in repayment. They did not send a digital response accepting or denying my application this time, as they had with all my other attempts. Two weeks later, they sent a hard copy letter in the regular mail, again denying my application because apparently I had inadvertently left off the state and zip info for my school. First, I think it 's impossible that I actually left that info off because their online system would n't have let me submit it with information missing. Second, they included a hard copy of a new application, which I dutifully filled out and mailed back. Needless to say, all this cross-country regular mail takes time, but remember, they would n't let me take care of this ahead of time ; my loan had to already be in " repayment '' before they would consider my application. Now they are claiming that my first monthly payment is past due.
Their lack of electronic communication in this last application, along with all the denials for reasons of applying TOO EARLY, truly make me believe that this company intentionally caused my loan to go into payment and then be late on the first payment for the sake of making more money off me. I honestly ca n't think of another explanation for why they would n't let me apply for the forbearance earlier and then why they neglected to send a digital ( and therefore fast ) letter stating that there was info missing from my application.
( Oh, and I immediately tried to call to remedy this situation the moment I received notice that my payment was past due. Their phone number is not working. Of course. )
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12/22/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
I have been in a non stop struggle with American Education Services ( AES ) who services my private student loan I took out during my XXXX education in XXXX when I was XXXX years old. The loan is through XXXX. AES has made it impossible for me to defer payments. In XX/XX/XXXX, I had my first child and was without work or pay due to XXXX XXXX XXXX XXXX I had to fight to be able to postpone payments and since then, they have not allowed me any more deferment or forbearance time. On XX/XX/XXXX, I reached out to potentially lower my payment and they suggested I apply for a loan modification. I received the form on XX/XX/XXXX and submitted it back to them via their online portal on XX/XX/XXXX. My elderly mother has power of attorney for my grandmother who co-signed my student loans nearly 20 years ago. My co-signer grandmother now lives in assisted living with XXXX and is unable to fill out the loan modification paperwork independently, and her assisted living home is XXXX hours away from my home. AES has found every reason to reject my loan modification- they needed the form to have N/As instead of blanks or zeros, despite working with them to fill out the forms repeatedly. They told me my paycheck was too small and unreadable, despite sending them the only check form Im able to receive from my employer. I submitted forms back and forth to them more than 7 times since XX/XX/XXXX through XX/XX/XXXX, and finally on XX/XX/XXXX, I get an email that my application was expired and I will need to start all over again. I am absolutely drowning in student loan payments. Between AES and another private loan with XXXX XXXX XXXX, I am currently paying more than {$600.00} a month just in private student loans. This has made trying to buy a house impossible. I was late on XXXX payments waiting for them to finalize this loan modification but they are so desperate to squeeze every last dime out of hard working small families, they refuse to make any adjustments or accommodations, and even during the holiday season? Its pathetic. I worked on this during XXXX, my daughters XXXX XXXX, now through XXXX and potentially looking at having to fight with them through thei New Year.. and Ive already paid off the money I originally borrowed XXXX over - and I still have XXXX more years of payments. I am disgusted, discouraged and absolutely broken down by this process. I wish I could go back and tell my teenage self to avoid this servicer and this loan at all costs. This has cost me so much time, money, and peace, and Ill never get any of that back. All for what? To have a job I could have gotten without my XXXX and XXXX XXXX. I was conned into this and I have no way of getting out. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX how terrible is that?
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05/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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In XXXX 2015, my annual Income Based Repayment ( IBR ) recertification application was submitted/received by Fedloan Servicing, with a due date of XXXX 2015. Despite submitting my application, 2 weeks prior to the due date I began receiving emails stating that my application had not been received. After receiving each email, I called Fedloan ( on XXXX occasions ), to inquire about the status of my application and about the purpose of the email notifications. Each call, I was advised that my application was in fact " complete '' but just had n't been updated in the system. However, the day after the deadline, I was notified that my application was missing my husband 's signature and therefore was considered incomplete. I faxed my husband 's signature page that same day but, since at that point it was a day passed the due date, my interest was capitalized and {$11000.00} was consequently tagged onto my student loan balance.
I submitted a written appeal, accepting my oversight, but also explaining that, prior to the due date, I was advised by XXXX representatives that my application was complete. Therefore, I had been misinformed at a point when there was still ample time for me to correct the error. I also explained that my husband had recently been XXXX and, around the time of submitting my application, we were informed that his XXXX was not working and therefore his life expectancy was less XXXX. I had forgotten to do many things during that time ( including obtaining my husband 's signature on my IBR application ), distracted by the possibility of losing my husband and the father of my XXXX small children. With my appeal, I submitted copies of my husband 's medical records, to verify his XXXX, and to justify my oversight. Apparently, that was not enough - it was not even enough to warrant a written response from Fedloan ; I ended following up several weeks later and was advised by a manager/representative over the phone that, " I 'm sorry about your husband but we are unable to reverse any of the {$11000.00} interest since your husband 's signature was not submitted before the due date. '' The manager attempted to console me by saying " it does n't matter, because you qualify for loan forgiveness, so you will not end up paying the entire balance anyway. '' For the record, I have XXXX more years XXXX before my loans can be forgiven.
Sadly, I do n't think it was a coincidence that, despite the number of times I called to check my application status, I was not advised until XXXX day after the due that my application was missing my husband 's signature and therefore considered past due. And, considering the circumstances ( i.e. my XXXX ), this seems complete careless and insensitive on the part of Fedloan Servicing.
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12/31/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Reviewing my credit report after being denied for credit I discovered FedLoan Servicing reported me 180 days late in non-repayment of my student loan. The late period was from XXXX, XXXX and XXXX of XXXX. FedLoan Servicing was contacted on or about XX/XX/XXXX. They researched my account and found that I was in forbearance during that time and no payment was required. The account was updated in XX/XX/XXXX clearing all nonpayment and balancing the account. However, all did not balance with me. Because FedLoan Servicing was not current on their paperwork processing my forbearance they reported my account 180 days delinquent. Speaking to a FedLoan Servicing representative on or about XX/XX/XXXX I was told that they could not retract the negative reporting sent to the credit bureaus but they would write a letter stating that they reported my account late prematurely and that I was in forbearance during that time. The letter produced by FedLoan Servicing did not state what was discussed. It simply stated that my account is current. FedLoan Servicing was contacted again on XX/XX/XXXX. I explained that the letter I requested giving explanation on why FedLoan Servicing was incorrect in reporting my account delinquent was in error was not received. Although the FedLoan Servicing representative I spoke to explained in detail that the account was in forbearance, it was not 180 days late, the files were updated in XX/XX/XXXX, the credit bureaus were sent a delinquent report prematurely and I was told that all discussed was true they would not state it in a letter as I was promised. I pride myself in paying my bills on time. One of the core values instilled in me through my parents at a very young age is that if you make a bill pay it back on time. It was shocking to find out I had a negative report on my credit. The reckless, inaccurate and untimely processing of paperwork by FedLoan Servicing has caused great financial difficulties for me. They have made it impossible to get a credit card, rent an apartment and limit possible employment positions of trust. Repayment of student loans can make or break your future financial opportunities I am already experiencing. When you have a negative credit report and poor repayment history it can cost you thousands more dollars in everything from interest on credit card to auto insurance. FedLoan Servicing must do due diligence when reporting adverse credit information. There is no perfect system, however when you admit you made a mistake on your paperwork and send that negative report to the credit bureaus and you find out you made a mistake dont make the borrower the victim. FedLoan Servicing should do whatever it could to correct the problem. FedLoan Servicing failed to do so in my case.
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02/05/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Since graduating school I have been on the PAYE plan. I learned recently while I was going through the process for re-certification this year that in 2017, interest was inappropriately capitalized to the principal balance of my loans. I remember in 2017 having issues and spending hours on the phone on multiple occasions in order for them to correct their mistakes. It was my understanding that they had corrected everything, and I've only learned now that they never fixed it.
XXXX XXXX failed to properly process my re-certification paperwork in 2017. They sent me a letter saying that my plan would revert back to the standard payment plan because I had not submitted the required paperwork and interest would be capitalized. I immediately called them to address the issue because I had mailed all the required paperwork a month earlier. Over the phone, after initially denying receiving my paperwork, they eventually admitted they " found '' my paperwork and agreed to not move back to the standard plan and put me on a forbearance until they could process the paperwork. I did not have to resubmit new paperwork, because in fact they had it. This was their mistake in the first place for not processing it. They assured me interest would not be capitalized. Although I did not want to be put on a forbearance because it meant I was unable to make qualifying payments towards my repayment plan, I decided not to start a fight or anything because it wasn't worth my energy at the time.
Then a few months later, they failed to process my direct debit payment information properly. After reaching out to them with a question regarding my direct debit, I received another communication that they had approved a forbearance request and would capitalize interest as a result of the general administrative forbearance. I again immediately called for them to fix this and again they agreed they had made a mistake and would not put me on a forbearance or charge me interest. I believe this resolved the issue and that interested had not been charged or capitalized for the second issue.
I only now learned that in fact they did charge and capitalize the interest on my loans with regards to their initial failure to process my re-certification paperwork. This has resulted in incorrect payment and interest calculations over the last 2 years and will continue to cost me money in long-term as they continue to charge interest on the inappropriately inflated principal balances.
Unfortunately, the XXXX XXXX online messaging inbox does not allow me to access documents from this time period and they have not provided me copies of any of my account documents, but I have attached the emails I received notifying me of new documents in order to show a timeline.
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06/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have a DLPLUS loan being serviced by FEDLoan Servicing. Account XXXX . I had been making payments every month until XX/XX/XXXX . XX/XX/XXXX should have been should have been my last payment based on billing statements received at that time. Since then I have received no billing statements until following : XX/XX/XXXX - Paid In Full Notification XX/XX/XXXX - Disclosure of Loan Repayment Terms XX/XX/XXXX - Month ly Bill ( statement I owed {$20000.00} plus {$1.00} interest On XX/XX/XXXX , my son made a payment of {$200.00} from his checking account to pay his student loan ( different account ). In XXXX his account stated he now owed two payments. Invested cause and reason was XXXX used the billing payee with my account XXXX instead of his account XXXX . When we called about the XXXX payment we learned that it was applied to wrong account. This first call in XXXX we were told. It would be refunded to my son 's bank account because that was the source of the payment. The second call was made because it had not yet been returned to his checking account and we were told that refund will take 60-90 days to process. We said why ca n't the money simply be reversed and reapplied to the correct account and we were told it can not happen that way. We never yet saw {$200.00} come into his checking account. I received on XX/XX/XXXX {$190.00} refund. I called again and asked why 1 ) I got this check and 2 ) why was n't it for the {$200.00}. Response from FedLoan Sevicing : Th at my account had a balance of less than {$25.00} owed and it is their practice to keep the amount owed if issue a refund. That explained why {$5.00} was reduced. I accepted that fact and gave my son the {$190.00} for his student loan payment. It seemed very irregular and opposite of what I was told, but for {$5.00} why argue more about it. I asked why was I never sent billing statement for the {$5.00} balanced owed? I was told because my remaining balance was less than {$25.00} they do not issue monthly billing statements and they basically had written the loan off ( evident as closed in my credit report I had received before any of this started ) and I got my paid in full statement. Very surprised to see that ten days later I get a notice saying I owed {$200.00} principal and interested. Explanation received : FedLoan Servicing actually did reverse and reapply the loan payment on XX/XX/XXXX . FedLoan Servicing issued me a refund for {$190.00} ( less the {$5.00} remaining in balance on XX/XX/XXXX . And FedLoan Servicing then realized they made two different transaction trying to correct this issue which moved my originally paid in full account to be owing {$200.00} P & I.
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02/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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The loans started with XXXX back in XX/XX/XXXX then apparently have moved all over Navient, PHEAA, AES, XXXX
Back in XX/XX/XXXX I contacted your office XXXX was very helpful and was advised what to do to bring this loan out of default which we successfully did and per advise from your office we applied for and was granted the IBR program XX/XX/XXXX, paying ever month {$120.00} to AES among other names. Which I believe these companies change to their benefit.
XX/XX/XXXX recertification came up and we again were granted the IBR for {$30.00} XX/XX/XXXX let me add here this was all done by a higher up supervisor at AES who had all information in front of her .This payment was based on family size and other considerations. Only to have this rescinded XX/XX/XXXX. When I called AES this supervisor said they had made a mistake, but I said I had been on the same program for over a year.
My husband is XXXX, our son has XXXX which is why he went to XXXX which promised him education leading to a good job in XXXX which never happened although he did graduate in XX/XX/XXXX with his XXXX. The only thing to come out of it was a tremendous debit. Which we keep trying to pay, but the rules keep changing to the benefit of these above mentioned companies even when one does what one is guided to do.
Today I get a letter from PHEAA stating that default consequences now are 19 % and {$8300.00} this is in addition to an already growing balance of {$43000.00} it never goes down only up.
My husband who is XXXX since XX/XX/XXXX was granted a XXXX back in XX/XX/XXXX from XXXX only to have that rescinded in XX/XX/XXXX He is however still XXXX, I work partime as a XXXX and bring home {$XXXX} a week.
Yes I have called my Maine Senator XXXX to no avail and Senator XXXX to no avail.
Why when regular people like us do that which we are guided to do, then the rules change to the benefit of these loan companies that do n't want a family to succeed .Just go further into debit which can never be paid back and they know it. Does anyone really care? I beg you to please help us. All we want is a level playing field and debit relief.
Ironically this letter today from PHEAA clearly states a repayment option of IBR which we were already on. I do pay the {$30.00} every month.
I know one should not get emotional about the above, but these companies are playing with everyday peoples lives. I have loads of documentation to the above and wish I could go in front of congress to show what is going on with this outrageous dealings of these lenders. Please I do not know how to attach documents, but have many to submit for someone to look at.
Thank you for your time and I hope you or someone can help. I am sure I am not alone.
Kind Regards, XXXX XXXX, Maine
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01/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
XXXX held my loan, I applied for deferred payment for several years and had requested information concerning forgiveness through my employment at a non profit hospital. XXXX refused to help and never disclosed the information about forgiveness through my employment. I applied for a VA loan with my veteran husband in XX/XX/2018. I was told I needed proof of my student loan repayment and was told to reapply for my income driven repayment plan. It was also suggested by my mortgage broker to apply for the nonprofit employment forgiveness program in which I did. I received a letter stating I was being processed for this program and assumed XXXX would contact me about further developments on my applications. I received emails from XXXX when my income driven application was received and when it was approved. I moved into my new home in XX/XX/2018. During my move I did not receive any further correspondence with XXXX. Then in XXXX I received a bill forwarded from my old address from XXXX. I had never heard of this company nor been notified about changes in my loan account. I called and spoke with a representative and questioned what was happening as I was sent a bill for an {$800.00} payment and a message that stated I missed the income driven repayment deadline. I was told XXXX sold my account and did not forward any income driven application or information of my application from XX/XX/2018. I have sent numerous emails and called XXXX. XXXX has not responded to any of my emails requesting they validate my application from XXXX so XXXX knows I applied then. My last phone conversation with a XXXX Representative I was told the {$800.00} bill would be removed from my billing and the new application was accepted with them for a {$120.00} payment. I received another email requesting the {$800.00} and a message stating my credit report would be marked negatively by this inability to pay the amount of the first bill they sent. I can not pay the {$800.00}. I have been treated unfairly by XXXX and XXXX. I will continue to persue help with this as I have done nothing wrong and been diligent in taking care to apply for income driven repayment as I am on a fixed budget. Please help me resolve this. I had XXXX XXXX and was on FMLA from XXXX XXXX XXXX and unable to fully deal with this stressful situation due to my medical issues. I would like to file a formal complaint against XXXX with student loan.gov for not informing me of the opportunity to apply for and receive forgiveness by working for a nonprofit hospital and not forwarding my application for income driven repayment I submitted to them XX/XX/2018. I need XXXX to correct my account and not make it out to be my fault Navient didnt send all my application information to XXXX.
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06/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Fedloan has been a nightmare to work with for several reasons : First, their website does n't give all information pertinent to the loan in question. I recently obtained a student loan for XXXX XXXX. The website stated that all prior loans were in forbearance and showed no interest owed on the subsidized loans. My classes ended in XX/XX/XXXX. Suddenly, in XX/XX/XXXX, interest showed up on the website dating back to XX/XX/XXXX when the program completed for each of the loans giving no chance to pay the interest as the loan progressed. This is fraudulent, in my opinion. If loan interest is being capitalized, it should be reflected on the website. The website automatically cancels direct debits while the loan is in a forbearance or deferment and does n't allow for payments to be made automatically during this time. Thus, the borrower must manually go online to make payments during those times. Meanwhile, no notification is made to the borrower that the payments have been ceased, so unless the person is actively monitoring the website, it 's impossible to know that the payments are n't continuing. Most recently, I submitted a request to change the account I 'm direct debiting my payments from as well as my wife 's account. I processed this request more than a week before my payment was due. A week AFTER my payment was due, I got a notification that I was late. The website currently shows that my wife 's next scheduled direct debit is XX/XX/XXXX for double the amount I requested. It also says there 's a manual payment being made in the amount of {$170.00} that is in process. Additionally, Fedloan will take sometimes up to a week and a half to complete a payment from an account. Meanwhile, the account is earning more and more interest. I believe this is also fraudulent. Also, as a note on the income driven repayment plan, my wife an I used it exclusively since XX/XX/XXXX when I graduated college. During that time, sometimes it showed that we owed payments of {$0.00} and gave us long periods of forbearance. To have the minimum payments automatically set to far below the interest capitalization is setting students up for failure. A couple of our accounts had accrued hundreds on hundreds of dollars in back interest during that time. It was n't until I began working in the XXXX XXXX that I began to understand exactly what was happening and started to take measures to correct it. This practice is unethical at best and should be illegal. I applied for the same repayment plan with XXXX ( XXXX XXXX ) and XXXX XXXX and neither of those providers gave a payment that was less than the interest owed each month. Even currently, my total owed payment on {$14000.00} with Fedloan is only $ XXXXmonth. That 's insanity.
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03/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for XXXX in XXXX. Yesterday I finally received a count of qualifying payments, and it is only XXXX of XXXX. By my count I have nearly XXXX payments that should qualify. I don't know how they could get it so wrong. There are entire years they are not counting. The letter mentions the waiver at the top, but the entire rest of it is full of pre-waiver information and processes. Anyone reading it without knowing extremely detailed information about the waiver from their own research would read the letter and think that is the end of the road. The only option on the letter is to call if you disagree. I waited on hold XXXX hrs last night, they finally answered and said they have nothing to do with the waiver, all of that is handled by XXXX. of XXXX. They said they are not allowed to talk about the waiver terms nor mention it in their letters as it has nothing to do with their company. They stated that " they have heard '' that there is supposedly a XXXX review coming for those that have XXXX qualifying payments by XXXX of XXXX XXXX " at some point before XXXX ''. Their letter does not say anything about a XXXX review, it was all verbal. And, they have undercounted my payments to XXXX XXXX that I don't have XXXX per their count, so I won't even qualify for the XXXX review by XXXX. of XXXX, if there even is XXXX! I knew the process was broken, I had no idea it was this broken. I attempted to file a complaint, but could not get any confirmation number or ticket number for the complaint, even after going to a supervisor. They agreed to send me a letter documenting my concerns, but when they sent the letter it is boilerplate text that does not address me at all, and restates the same wrong counts. I need help getting them to tell me the truth, state the process clearly, count my payments correctly, and pass my file on for the XXXX review they say I am not eligible for because they have miscounted my payments. I thought everyone was eligible, isn't that the whole point of the waiver? What is the point of submitting through FedLoan if they are not going to follow the terms of the waiver anyway? Why not just submit directly to XXXX XXXX XXXX for review? FedLoan should be forced to update their letters to reflect current realities of the XXXX waiver. Their letters and website are extremely misleading and send the message to everyone that the waiver never happened. Also, the only option to contact them is by phone. The agent complained to me they are getting XXXX calls per hour. Well, if their letters were more informative and accurate, so many people would not need to call! And, they have turned off the chat function on their website, and don't respond to emails, I have sent them XXXX in XXXX weeks with no answer.
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01/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Issue # 1 : In XX/XX/XXXX my father sent a {$1000.00} check to the Department of Education XXXX XXXX XXXX to pay off {$1000.00} in principal on my student loans. I was still in school at the time, so no payments were actually due on the loans yet, this was just a payment to pay down some of the principal. My father 's check was dated XX/XX/XXXX and it was cashed by XXXX XXXX ( PHEAA ) on XX/XX/XXXX. However when I look at my loan information online, I don't see this payment deducted.
I wrote a letter to XXXX XXXX on XX/XX/XXXX and sent it via Certified USPS mail asking them to let me know what happened to this payment. My letter was delivered to XXXX XXXX on XX/XX/XXXX, but I have not received any response yet after more than a month and a half.
I have attached below the following documents that were already sent to XXXX XXXX : - My letter dated XX/XX/XXXX - Screenshot of {$1000.00} check being cashed on XX/XX/XXXX - Carbon Copy of my father 's {$1000.00} check dated XX/XX/XXXX I have attached these additional documents as proof that I have attempted to resolve this previously : - Post office receipt for Certified mail sent to XXXX XXXX on XX/XX/XXXX - Confirmation of delivery on XX/XX/XXXX for the same Certified letter Issue # 2 : I made a another Principal only payment by check in the amount of {$1700.00} accompanied by a letter dated XX/XX/XXXX with specific instructions about how and where the money should be applied. This check was cashed by XXXX XXXX ( PHEAA ) on XX/XX/XXXX, but they applied most of this payment to interest instead of principal and they applied it to ALL of the loans instead of the two loans I specified. They have also advanced the due date on my payments to a date in the future - which I did not ask to have done and do not want.
I wrote the PHEAA Office of Consumer Advocacy a Certified USPS letter about this problem on XX/XX/XXXX asking them to fix it, but have heard nothing back yet after more than a month has passed since they received my letter. They received my Certified letter on XX/XX/XXXX.
I have attached the following documents : - Certified Letter dated XX/XX/XXXX sent with check for the {$1700.00} principal payment.
- Certified letter to PHEAA Consumer Advocate dated XX/XX/XXXX identifying the problem and asking that it be corrected.
- Screenshot of my online loan account showing this payment was applied mostly to Interest instead of being applied to Principal only. Also shows being applied to ALL loans instead of the two I designated.
- Monthly bill dated XX/XX/XXXX showing the 2 loans with the smallest balance, which is where this Principal payment should have been applied.
- Confirmation of delivery on XX/XX/XXXX of Certified letter to PHEAA Consumer Advocate.
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01/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I'm a XXXX XXXX XXXX, currently serving XXXX XXXX with the Superior Court in XXXX. I've been making student loan payments since XX/XX/XXXX, and hope to have my loans forgiven under PSLF sometime in XXXX. Two of the payments I made in XXXX have not ( yet ) been applied toward my 120 payments needed for PSLF.
I got a new IBR amount in XX/XX/XXXX, and made a payment for the IBR amount in XXXX and XXXX ( see attached bank statements showing I made on-time payments to XXXX XXXX XXXX in XXXX and XX/XX/XXXX ). I then realized that they had miscalculated my IBR payment ( if I recall, they had used the wrong family size in making my calculation ), and my payments were approximately $ 80/month too much.
I contacted them about that. It took them several months and phone calls, but they eventually reimbursed me the {$160.00} they owed me for the over-payments I made in XXXX and XX/XX/XXXX. However, the way they did that was to reissue the bills and apply the money I had paid in XXXX and XXXX to these new bills. Because it then looked like I had made the payments after XXXX and XXXX, they retroactively applied a administrative forebearance for XXXX and XXXX ( they helpfully say they did this so I wouldn't be turned over to collections! ). Thus, they say I did not make PSLF qualifiying payments in XXXX and XX/XX/XXXX, even though I did make payments in those months ( and the amount was actually over what I truly owed ).
Since then, I've called them multiple times about the fact that these two payments are not counting toward PSLF but should. I called them in XX/XX/XXXX, and they told me it would be " reviewed '' and I'd get an answer after 90 days. I then called in XXXX ( 90 days later ), and was told the review was still being processed, and that it was 90 business days, not 90 calendar days. Then I called in XXXX ( 90 business days ) and was told the review was still being processed, and there was no timeline at all for when I might get an answer.
I believe I also called in the spring and early summer, but got no resolution. Then in XX/XX/XXXX, I called and the person I spoke to claimed she'd be able to fix it, but it of course has not been fixed.
I've called again multiple times in the last couple of months, and was told that it is now in the Quality Assurance department, and they have no timeline for completing reviews, but it could take 3-4 months. I was told I can not speak directly to the Quality Assurance department, and can not be cc 'd on the email making the request.
This is all so that two payments that everyone agrees I made can count for PSLF. It's now been 20 months since I first made the payment in XX/XX/XXXX. I would appreciate any assistance your office could provide in resolving this matter.
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10/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Trying to get onto this XXXX XXXX XXXX XXXX plan has been much more of a headache than it should have been, and my issues still have n't been resolved. When I submitted my materials last XXXX ( 2016 ) and received approval, my loans were transferred from XXXX XXXX to FedLoan. Since then I have called and called trying to get status updates. At first they were n't able to view any of my information for about a month. Then nothing showed up in any paperwork about the XXXX plan. After calling, I was told it could take up to 90 days for it to process and then would be visible on the website, but that it usually does n't take that long. I called after a couple of months had passed, was told by an irritable-sounding employee that it had n't been 90 days yet ( i.e. " Why are you calling? '' ) I called again weeks after ( by my calculation ) 90 days had passed, and was told by an even more irritable sounding employee that it had n't been 90 days yet. A week or two later, I received a billing statement that showed I had made XXXX qualifying payments. I had been expecting something closer to XXXX qualifying payments! I called again today, spoke to another irritated-sounding employee who told me that I only had XXXX qualifying employers listed on file. There should have been XXXX, and I told her that. She told me that the third employer certification had been denied for missing info. I had NEVER received any kind of communication to this effect. She told me I " would be more than welcome '' to resubmit the certification on the third employer. After getting off the phone, I looked up a copy of what I had submitted ; there was no info missing on the application. I called back and spoke to XXXX. Thank XXXX XXXX was a nice, patient employee who actually seemed interested in helping me resolve my problem. He looked everything up and discovered that the third certification just had not been processed. I 'm still not clear as to why, something about it being labelled a " duplicate. '' It was a " duplicate '' because I had originally resubmitted it last XXXX to include some missing info. They apparently just had not considered the corrected form. I wonder if this is something they do often. If I had n't been paying close attention I do n't think this " error '' would have been caught - I never received a denial of my updated certification and I never received a breakdown of what payments would be considered qualifying payments and from which time periods. Anyway, XXXX said he was submitting a request to reconsider the paperwork they had already received and that it should take XXXX10 days to process. I do n't have very high hopes that it will be taken care of without more effort on my part. I am so sick of these student loans.
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05/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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The issue at hand is one of timely response of the lender to borrowers inquiry. A response from the lender is still outstanding as of this complaint submission. In summary, the borrower began graduate studies during the autumn of XX/XX/XXXX. The enrollment triggered a deferment effective XX/XX/XXXX on borrowers student loans which were secured to fund XXXX education. Borrower contacted servicer on XX/XX/XXXX to request removal of deferment in order to continue progress towards the 120 qualified payments required for Public Service Loan Forgiveness. Borrower continued to submit full and timely monthly loan payments. Deferment was removed with retro effective date XX/XX/XXXX and loans were returned to repayment status. Borrower then submitted an Employment Certification Form on XX/XX/XXXX to ensure continued compliance with XXXX guidelines and accuracy of qualified payment tracking. Servicer responded on XX/XX/XXXX certifying 7 payments for the period XX/XX/XXXX XX/XX/XXXX. Borrower believes the correct number of qualified payments to be 11 for the period XX/XX/XXXX - XX/XX/XXXX, and that the payments shown in Table 1 were excluded as qualified payments. Borrower contacted Servicer on XX/XX/XXXX to initiate review of the 4 payments shown in Table 1 and was told to allow 90 days in order for the completion of the review.
Per page 37 of the document titled CFPB XXXX XXXX XXXX XXXX, the servicer must respond to borrower inquiries within a reasonable time period which is further specified to be within 30 days. The servicer has not responded in over 90 days to an inquiry involving a recent time period, a small number of payments, and limited analysis of policy and procedures. Further, the borrower contacted the servicer on XX/XX/XXXX to check status on the review and to inform the servicer that a response was expected within 90 days of XX/XX/XXXX. The borrower requests the assistance of the Consumer Financial Protection Bureau towards a response from the servicer.
Table 1 : Payments in Question Date of Payment - Amount - Due Date of Payment - Number of Days from Due Date to Date of Payment XX/XX/XXXX - {$76.00} - XX/XX/XXXX - 13 XX/XX/XXXX - {$76.00} - XX/XX/XXXX - 6 XX/XX/XXXX - {$76.00} - XX/XX/XXXX - 2 XX/XX/XXXX - $ XXXX - XX/XX/XXXX - 0 *New payment amount based on Income-Driven Repayment plan recertification Table 2 : Criteria for Qualifying Payments A payment is considered as qualified if it is made : After XX/XX/XXXX While employed full-time at a qualifying employer Under a qualifying repayment plan On-time ( no later than 15 days after the scheduled due date ) Each month, satisfying the installment amount due for that month in full When the loan is being actively billed, and is not in a default status
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03/26/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I was laid off work, due to Washington state mandatory office closure for the corona virus, on Wed XX/XX/XXXX. On Thursday XX/XX/XXXX, from AES, I received an autmated email stating to go to StudentAid.gov and apply for Income Based Repayment plan, which I did. It also stated if I have any questions, several ways were listed on how to contact them. I tried them all. I went to the app and tried using online tools to defer, but a pop up stated it was unavailable and needed to call. I called, and the message said the office was shut down, no way to leave a message. I tried their website, also ran into the same issues. I tried to email, but a pop up stated it was also not available. ( AES does not have an email address listed, you have to email them through their app or website ). I tried live chat, it stated no one was available. Finally I went to their social media site, and saw that I was not alone. Hundreds of comments were showing that they too could not get a hold of AES, and were getting no responses. I left a comment, and was told to message them through XXXX XXXX. On XXXX, I was told " I reached out to my team to assist in requesting a deferral on payments in response to the corona virus directly impacting you. ", and " I'll keep tabs on your request to see when our team is able to reach this '', and " Still available on Social! ... .Message here if you need anything. '' Fri XX/XX/XXXX, I checked up via XXXX XXXX to see if they recieved/reviewd my application, since I had to file for deferment for my other student loan ( XXXX ) through the same website, and wanted to make sure it was done correctly ( There was no place to specify what loans I was applying for deferment, I am assuming because it addressed all. Yet from XXXX, I got quick responses same day and follow up emails and calls answered in under 10 minutes. My deferment was just approved yesterday with XXXX. ). From AES-No replies AT ALL. I tried again XX/XX/XXXX Sunday, on Monday, and Tuesday. No replies. I can see that my messages were " read '' by AES, but no one is responding!!! Then I was billed my full amount, debited right from my Checking account yesterday. I again tried all the ways to contact them listed above, and finally an email was able to be sent, I received an auto reply saying my Deferment question was received, and they'll get back to me asap. I am very frustrated at this point. I have no income at the moment and they are not helping me during these financially difficult times. I have been a customer of AES since 2005, never missed a payment, and have even paid extra on occasion. I am very upset with how they are handling the national crisis. People are struggling, yet they are making themselves unavailable to their clients.
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01/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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Hello, I believe that FedLoan Servicing has acted inappropriately by forcing a forbearance on me when I did not ask for one, while they were re-calculating my IDR/IBR payment. Additionally, the forbearance was only for a month ( I seems ), and to add such a large amount of capitalized interest to my principal, all because of a one month forced forbearance, is cruel and excessive.
The forced forbearance, capitalized approx. $ XXXX and applied it to my principal. I understand this is part of the rules of forbearance, but I did not ask for this forbearance, and even if I accidentally and passively allowed a forbearance because their verbage made it seem required during my re-calculation process, then that in itself was unnecessary and unfair.
Additionally, the forbearance was only for a month, while they re-calculated and billed me for my new monthly payment. Why should I suffer with a $ XXXX growth of my principal, simply to ask for a re-calculation?
I was ready and willing to pay my monthly payment during the month of my re-calculation, but there was no set dollar amount to pay, and I was sent EIGHT various and confusing letters solely during the month of XXXX, while I was waiting to find out what the re-calculated payment would be. I had no idea what to pay or when it was due because it kept changing all in the course of one month.
Come XXXX, I see in my FedLoan online account, that my principal has grown by $ XXXX capitalization.
What kind of practice is this? FedLoan has failed to process my request appropriately, they are perhaps guilty of purposefully confusing me with letters that state different information, they are guilty of using their forbearance rules to force my principal debt to increase, and they lacked in allowing me a say in the matter.
I can afford my monthly IDR/IBR payment, but I can not allow them to bully me into growing my principal debt like this. How is this fair? How many other people are they doing this too? Why should such a drastic action be taken when all I asked was for a re-calculation? It is like I was penalized because I could not afford the standard monthly payment, so they said, " ok, we 'll make a way to get that money by just forcing you into a forbearance and we 'll capitalize on some of your interest ''.
What can be done about this?
Why must I suffer financially and have to have loans through a shady servicer?
Who can help me? Who can help Us Americans who are trying the best we can to repay our student loans?
Please investigate. The best solution I would like to see from this, is for FedLoans to remove the capitalized interest that they just added to my account, it is an undue and unnecessary burden, inappropriately applied.
Thank you for your time.
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04/10/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have reached out to AES on more than one occasion. At the start of my college career in 2004 at XXXX years old, I was unaware of the ability to apply for a loan through my universities financial aid department and what a federal or private loan was. I had several loans which regardless of circumstance would need to start repayment within 4 years or shortly after, even if still a full-time student. I had been paying on these loans with few issues for quite some time. My husband had health issues and was out of work for over half a year at the time I first contacted AES. I tried to put the loans on forbearance, and was only offered a temporary slightly lower payment amount on some of the loans managed by them. This had to be done with a payment of good faith during my conversation by phone. Financial circumstances got worse, but paid when I could. Due to all household payments hitting my own account as my husband was out of work, a couple of my monthly payments after that did n't clear. This past fall I tried to review amounts and set up a payment online when I realized I no longer had account access. I called AES to discuss the situation, and was informed by a lady that it was due to an issue with a couple payments I had made. I expressed my concern with her that my online access has always been the method used for my payments particularly since several different private student loans are listed on that single online account. She reassured me that since this was the first time this had happened, that I would be able to write and/or email the company to regain my online access. I faxed a letter to AES and received nothing in return based on the information she gave me by phone, and I also emailed more recently about the situation and got an email back stating that my online access was terminated due to my issues with payments. Due to this situation, this has caused one or more loans to go into default because due to the various loans under the same AES account with various due dates, I have been overwhelmed with various AES bills which I am unaware of which is which and what standing they are in and what needs to be taken care of first. Some loans I have tried to discuss with AES, I have been told that they collect payments on but I need to actually speak with XXXX or whomever they originated from. All I want to do is regain my account access for ease of payment and understanding of my various loans under my single servicer and/or find out which loans and what my options are to get out of default on the loans that this happened to. Please help me work this out. I am not asking for any kind of loan forgiveness, just asking for the ability to understand and pay back with ease all of my loans through AES.
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02/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
|
I would like to submit complaint of misleading financial information by FedLoan Servicing.
On XX/XX/XXXX I contacted FedLoan Servicing due to confusion regarding balance after I made a large payments. For the past year I have been paying minimum monthly payment. While I was making my minimum payments I reviewed my billings statement and had created my own accounting sheet. Per my own accounting, I estimated after 30 days, my loans would accrue around {$550.00} in interest. My monthly direct payment was set at {$560.00}. When I reviewed my monthly statements, I did take note that a number of my loans only had interest being paid, where few had principle being paid. I also took note of my " Total paid '' statement of interest satisfied and principle satisfied. During this time it appeared to me that I was essentially paying the interest on each of my loans and a very small portion was going to principle ( of note, this was my lowest interest loan ).
So, it was a big surprise to me that when I made a large payment on XX/XX/XXXX and XX/XX/XXXX of XXXX, and learned there was an outstanding interest due on multiple loans. After hours of review, I was informed that many of my loans did not have their monthly interest satisfied and were in fact growing every month. I was informed that the minimum payment due did not account for different in interest on each loan. Amount due on one loan did not influence amount due on another loan. So, while my bill shows that principle is being paid on some loans, it does not show when interest is not completely being paid off on other loans. We then reviewed daily accrual for each of my loans, and then I was instructed to do the math on my own to determine how much interest was not being satisfied every month. I did request for this to be provided to me, but they were not able to provide me with such information.
I would also like to note that during this call, Public Student Loan Forgiveness program was brought up. While I appreciate being informed and reviewing the program, I did feel I was being told to not worry about the above issue, because in the end, its going to be forgiven anyway. While I can appreciate any suggestions and guidance in paying off my student loans, I dont feel it is appropriate to suggest depending on a program that is not guaranteed and has multiple stringent circumstances over a 10 year period.
In summary, I feel that current billing statement and online interfaces do not easily and clearly show when loans are growing, ie accrued interest is not being paid off with minimum payments. While there are many different payment methods, it should be clear to a borrower when a monthly payments is not going to be enough to satisfy accruing interest.
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01/22/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
I've been continuously employed in federal service since XX/XX/XXXX ( following my graduation in XX/XX/XXXX ).
About a year after law school I consolidated my loans ( in XXXX ) and they were grouped into subsidized and unsubsidized loans. I've never missed a payment, and always paid the amount due on notices that I've received. I may have had a short deferment period ( though don't totally recall that, but my lender indicates I did ). Approximately 2 years ago I transferred my loans to fed loan servicing since I learned that, once I completed 10 years of public service, they would need to be with this service provider to process my application for forgiveness. In anticipation of this, I had been speaking with them about what payments qualified. I received an accounting about a year and a half ago showing a number of payments that would not be counted ( claiming I paid a penny less, for instance ). I was able to find documentation showing that I paid what I was told that I owed and a number of these payments were fixed and counted towards forgiveness.
This spring I believed I had completed my 120 payments ( and then some ). I applied for forgiveness in approximately XX/XX/XXXX. In XX/XX/XXXX I logged on to discovery that, without contacting me, they had forgiven the unsubsidized portion of my loans. I spoke to them immediately and was told that as to my subsidized portion, they were having trouble getting information from my lender for a time period around XXXX and that was why those hadn't yet been forgiven. I was told they would expedite this process. In midXXXX I again spoke with them and was told no one was expediting anything, that it could take up to a year ( but that this was highly unusual ) to process an application for forgiveness. I was given next to no other information or guidance on how I could move along the process. I was told I would receive another accounting explaining the status of this loan and what payments qualified. Several weeks later, I have still received nothing.
Additionally, the loan that was forgiven was overpaid by approximately {$1700.00} while I was waiting for them to act on my forgiveness application. I was told that money would be sent back to my by the federal government and that it should take at least 30 days. Two months later, after receiving nothing despite repeated promises that the money would be sent to me, I was told that it was applied to my remaining loan balance. That loan is now in overpayment status as a result, which also means I am not getting credit for additional payments ( or for the " payments '' that would have been covered by the {$1700.00} of my own money that was applied to the loan ), though I am well over 120 payments at this point.
|
04/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
After four unsolicited " transfer or sold '' servicers of my student loans, I have been with FedLoan since XXXX of XXXX. I have been working toward the PSLF program having submitted my first employer verification form in XXXX of XXXX, another on XXXX, XXXX and XXXX. I have worked for the same agency 18+ years. I first contacted Fedloan in XXXX of XXXX asking about my " qualifying payments ''. They responded that I had 11 qualifying payments. I then made at least 4 email inquiries asking them what form of proof I needed to submit to prove additional payments had been made and under the correct plan. I then contacted them in XXXX of XXXX, and was told my payments were still at 11. I contacted them in writing again in XXXX of XXXX and received a response from them in XXXX of XXXX saying I had 11 qualifying payments, after I had made at least 30 qualifying payments directly to them. I then spend endless hours reviewing an gathering my documents which proved qualifying payments. I once again requested an update on my qualifying payments and was told I had not re-certified my employment, which once again I had, but I resubmitted it. In early XXXX of XXXX I logged into U.S. DEPARTMENT OF EDUCATION, NATIONAL STUDENT LOAN DATA SYSTEM ( NSLDS ) and they reported that I had made 114 monthly payments made ( 114/120mo ) 95 % toward my PSLF. I contacted them again and asked how to get this corrected. they told me that the NSLDS was incorrect, and that only Fedloan could decide my qualifying payments, and it could take 3-6 months to do so. I once again asked who could receive my proof of payments and they said they did not need them as they had all of the history on my student loans. They then failed to process my IBRP paperwork that was sent on XX/XX/XXXX, so my payment jumped to XXXX a month which caused me overdrafts at my bank, and for ht first time on years for my loan payment to be late. I got that resolved an returned to my auto pay, Today I checked to see what they had for " qualifying payments '' and it said 71. I then logged innto the exact same U.S. DEPARTMENT OF EDUCATION, NATIONAL STUDENT LOAN DATA SYSTEM ( NSLDS ) and found they had changed my qualifying payments to 71 as well, in addition to other information on the report being changed. I have every document needed to prove payments were made that far exceed the 71 I am currently being credited with including credit bureau records. I could produce all email contacts and proof of my inquiries since XXXX. I can not begin to count the hours I have spent trying to resolve this discrepancy. I am now over the 120 payments and will need to continue to make payments to protect my credit. This is illegal in every way, but allowed because no one is in charge.
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05/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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my loan was in rehab approx. 12 months and I never missed a payment. once the loan was rehabbed I was transferred to XXXX XXXX XXXX to handle my loan. I initially spoke to someone from their company in XXXX or XX/XX/XXXX. I gave payment information to process payments and my payments at the time were XXXX and I was on direct debit with the other company. I did not received any other emails from the company in my inbox one or two went to spam the company claims they were sent but I can not confirm since they could have gone to spam. On XX/XX/XXXX my mortgage servicer requested a rapid rescore for the 20 points I needed to get my pre qual letter. it was processed and we re ram my credit on XX/XX/XXXX to find out my score dropped on one report 64 points because XXXX XXXXXXXX XXXX reported over 90 days late over XXXX. I called them immediately spoke a supervisor on that Monday and called back Every day until the following Monday. I spoke to 6 supervisors and 8 reps. none of which could give a date they tried to call and I was told more than once they will not call because I was paperless. the supervisor on XX/XX/XXXX told me my phone number was listed in red in their system and asked had my number changed I said no and asked why no one called she stated she doesn't have an answer. I found out during that week that my payments changed to 160.+ per month but I had no idea because no one contacted me or confirmed I ever received payment change information. on XX/XX/XXXX I called Ombudsman at both the dept of education and XXXX XXXXXXXX XXXX I received a call back from XXXX or XXXX at XXXX XXXX XXXX after a week of no one having a record of any phone call attempts she fabricated 2. I was told that my number was disconnected according to them on XX/XX/XXXX I have attached my phone bill and if necessary can allow you access to my account to pull the bill yourself. there is no time on any of my bills I can see a call from the servicer ever and my phone was as you see working fine -- also they fabricated a call to a second number on XX/XX/XXXX and that person confirmed and will sign a sworn statement to that effect is this goes to court that no call was ever attempted. I also gave permission for voicemail even if it was a recorded message I got no recorded messages because they are lying about calling. I lost a mortgage my broker is also willing to give a statement as well. Failure to properly communicate about this debt, payment change ect is a violation of my rights under fair credit reporting and needs to be rectified. I have consulted an attorney who advised me to exhaust all available avenues which is what I am doing. as you can see from the attached email chain the mortgage situation is real no fabricated
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10/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX handled my student loan from XXXX, XXXX, XXXX. I noticed that XXXX utilized a glitch to charge more fees/interest to students, and upon review of XXXX payment history, it appears XXXX also utilizes a glitch to collect more fees/interests as well.
XXXX responded to complaint XXXX in which it referenced XXXX practices ' in regards to my student loan, so before this case goes to court, XXXX has an opportunity to resolve any discrepancies.
Fact XXXX. I began paying back this XXXX year loan to XXXX in XXXX XXXX.
Fact XXXX. The beginning balance of the loan was approximately XXXX
Fact XXXX. I was only required to pay back XXXX per month starting in XXXX XXXX.
Fact XXXX. From XXXX XXXX to XXXX XXXX XXXX XXXX total months XXXX, I paid XXXX XXXX XXXX XXXX doc ).
Fact XXXX. If I was only required to pay back XXXX per month then $ XXXX months paid.
Fact XXXX. Since XXXX months paid, that equates to XXXX years, XXXX months.
Fact XXXX. Since I started paying back in XXXX XXXX, XXXX years, XXXX months after that is XXXX XXXX.
Fact XXXX AES XXXX processing my loan in XXXX XXXX, and at that point, I was already XXXX years, XXXX months ahead in paying my loan.
Fact XXXX XXXX XXXX that I was late in XXXX XXXX, which was false. I was ahead. XXXX assumed I was late and did not consider payment history when making false assumptions/decisions.
Fact XXXX XXXX XXXX reporting that I was late with XXXX XXXX when this is not possible, as seen in the payment history, I paid more than the required amount.
Fact XXXX. XXXX refunded me late fees in XXXX/XXXX/XXXX, XXXX/XXXX/XXXX, and XXXX/XXXX/XXXX because the system it uses has a glitch that automatically charges late fees when the student is already ahead. I did not ask for these refunds, however, it appears, someone within XXXX recognized that I was in fact ahead in my loan, and refunded me accordingly.
Fact XXXX. Since XXXX is reporting that XXXX considered that I was late in making payments, I need documentation relating to those facts, otherwise, when a lawsuit is filed against XXXX, I must also file against XXXX.
When borrowers pay back over XXXX in under XXXX years, and when the starting loan is under XXXX, it can easily be seen that the borrower was ahead several months. However, since the loan was transferred to XXXX in XXXX, XXXX, the late fees that were previously refunded in XXXX, XXXX, XXXX due to system glitch caused XXXX to think that my loan was late when it was not. XXXX XXXX not have reviewed loan properly before it was transferred, however, XXXX needs to review it now and verify that I was in fact ahead by over XXXX years. Documentation is needed so it can be relayed to XXXX, and this will help XXXX to avoid costly litigation. Thank you
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04/04/2022 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Older American, Servicemember |
I sent this to American Education Services, after repeatedly requesting help because I was unemployed, and it started at the beginning of the pandemic. I have requested Income-Based Repayment ( IBR ), and was told they are not available, which has placed me in default. I have received a document from AES stating ( Urgent : Your Loan Is Due In Full ). I am presently living on SSA retirement so I have a limited income while I arrange to have my XXXX XXXX. I sent it after reading that the CFPB had sanctioned XXXX for deceptive statements, part of that article recommended requesting a refund of the payments made. I have done this with the email below, but I still have not gotten a response from them.
The email with AES : I am writing this to help clarify our situation. At present, I am in default for the student loans you hold with me. Please understand that I have appreciated your work with me while I have been repaying these loans when I needed assistance because I could not afford the payments.
Since XXXX of XXXX, I have asked for and received help from you since I lost my job. Once the extension and forbearances ran out, I had to make my payment to you, and I have as best I could during this time.
I have investigated bankruptcy and found that Student loans are protected unless they are causing Undue Hardship, so I send a partial payment each month.
My confusion comes from this. Private and Federal Student Loans are protected from bankruptcy by law. If they are protected under the same laws, then they should also have to adhere to the Covid-19 policies that have been set to help in this crisis. If these loans are protected from bankruptcy as the Federal Student Loans are. These student loans have been suspended since XX/XX/2020. The U.S. Department of Education ( FSA ) encourages borrowers to request refunds through their loan servicer as soon as possible.
My Questions : 1. If these loans are protected from Bankruptcy as the FSA loan are, why dont they have to follow all the laws and policies ( even the Covid-19 Policies ).
2. If these loans are protected from Bankruptcy as the FSA loan are, why have I had to make all the payments since XXXXXXXX XXXX XXXX, since on XX/XX/2020, all payments have been suspended for Student Loans?
3. If these loans are protected from Bankruptcy as the FSA loan are, why do I have negative reporting on my credit report since these loans have had the payments suspended?
Any Help answering these questions would be appreciated.
My Request : Per the advice of the U.S. Department of Educations Office of Federal Student Aid ( FSA ). I am requesting a refund of all my Payments since XX/XX/2020 ; I can provide an exact amount if you need it.
Your help is appreciated,
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04/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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In XX/XX/XXXX I received a letter from XXXX XXXX indicating that my projected date for Public Service Loan Forgiveness ( PSLF ) would be XXXX of XXXX ( this document is attached below ). Within a few weeks, I called them regarding my recertification and they indicated to me a different date that was two months after the date on the document that they gave me. I told them that this was incorrect and that the date they gave me over the phone was in conflict with the letter I received. At that time they told me that there were 2-3 payments that needed to be reviewed to determine " officially '' what my date for PSLF would be. They stated this would take a couple of months. After two months, they said it would take four months, then six months, and so on and so forth. I called countless times to find out what the determination of the review was and it was not until XX/XX/XXXX ( a year and a half later ) that I received correspondence from them giving me what their new projected date for PSLF would be ( this document is also attached ). I told them that the new calculation was also inaccurate because it should be XXXX of XXXX, not XXXX of XXXX. At this time I spoke with a representative ( XX/XX/XXXX ) who told me that there was still a payment that was in dispute ( XXXX of XXXX ) because they said that the payment that I made was outside of my employment dates. This is false, they have all of my documentation which states my dates of employment and all of my payments have been directly taken from my account since the beginning of me repaying my loans. They told me that they would have to put this payment under " further '' review. This should have been calculated when they took a year and a half to do the first review! I called today ( XX/XX/XXXX ) and the representative told me that the payment in question ( XX/XX/XXXX ) has not even been put under review even after the lady told me it would be last month. Given the amount of time that it took them to review the first 2-3 payment discrepancy, I am not confident that they will figure this out prior to the end of my repayment process. The representative told me that if I overpay or end up paying too long because they haven't resolved the payment review, that they will give me my money back. This is laughable to me that they expect me to trust that they will return money to me when they can not even keep track of the payments that I have given them up to this point. I have been waiting far too long to have this issue resolved and every time I call their customer service, I am given an excuse as to how long the process will take or that the process has not even been initiated at this time. I truly hope to receive a swift resolution to this issue. Thank you!
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11/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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1 ) XXXX XXXX ( current provider ) Complaint 1 : I have been trying to get my loan payments qualified for the service loan forgiveness program past 3 years. I have worked for an XXXX XXXX from XX/XX/XXXX ( since XXXX school graduation ) to currently, and I have made no progress, spending hours of time that I dont have on the phone spending over 20 hours on the phone w different operators. These operators keep giving me different information to resolve issue but when I call back due to denial or just bc I have heard nothing for months, there has been NO change. They have my payslip, employer verification and W. They refuse to approve all of my payments due to transitioning from paid training fellowship physician to practicing attending physicians where the tax id number 's change since I am paid from different pockets of the same academic institution at the University of XXXX. Complaint 2 I have requested payment history from XXXX and XXXX XXXX through XXXXmy loan payment information, and that this information should be obtained by my servicer.
XXXX and XXXX XXXX ( ACS XXXX ) - I have requested 3 times for my student loan payment history so that I can prove that I have made payments to qualify for loan forgivenentss. I have requested my payment history through XXXX XXXX ( current servicer ) 2 times and independently by requesting it directly to each of them. I have received no payment history in the mail. As a result I have no proof of payments that I have made since XX/XX/XXXX to 1 ) count toward Loan Forgivement Payment Plan and 2 ) qualify for interest forgiveness program.
XXXX : I was disqualified for the interest forgive program because my loans from Direct Loans ( currently ACS ) was changed to XXXX. I was provided no notice in written manner or via telephone. I was working about XXXX hours per week taking care of patients in XXXX. I was contacted by collection agency via phone who informed me that I was delinquent. This is how I found out that XXXX was my new provider. I made several phone calls and there was not a SINGLE person who informed me of the implications of interest on my student loans being capitalized versus forgiven due to this late payment. My interest was therefore NOT forgiven and interest capitalized in addition to the principle because I was FORCED into taking a forebearance. I did not even know that I was disqualified of this program with ballooned interest as a result of this mishap in which there was NO communication or notice given to me that my loan provider had been changed.
employment XXXX : XX/XX/XXXX to XX/XX/XXXX - XXXX XXXX XXXX XX/XX/XXXX to present - University of XXXX ( XX/XX/XXXX-XX/XX/XXXX General Medical Education/ XX/XX/XXXX to present XXXX Hospital )
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12/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received a letter stating I had until XXXX/XXXX/XXXX to resubmit my information for XXXX through XXXX. I lost my job last year and have been doing contract work since and created my own XXXX as a XXXX, so I had questions as to how to report my current income given I do not even make half of what I made last year. I called customer service and submitted exactly what they told me to submit on XXXX/XXXX/XXXX. I faxed the documents as well as sent them in the mail on XXXX/XXXX/XXXX. I received a letter stating more information was required and my bank documents were not enough as I was previously told. I immediately sent in what the next person told me to send in which was a letterhead from my XXXX stating this was my business that I own and I pay myself.
I received a denial. I called and was told this was because I stated " sole proprietor '' and not business owner on the letter. I asked exactly what does the letter need to state because I could not afford the payments of almost $ 1600/month when I am a XXXX mother and only bring home about $ 3500- {$4000.00} a month. I was then given an amount of $ XXXX. I questioned this as this was more than the 15 % I was told my payment would be. I called again and emailed. I was told I was denied again and my payments would be based on my income from XXXX when I made almost three times the amount I do now.
I called and spoke to another representative. XXXX now told me I had to resubmit my application entirely in order for them to recalculate their mistake. As soon as I did, XXXX stated my application was now late and added {$20000.00} to my balance. They finally fixed the calculation after weeks of phone calls and begging for someone to listen to me.
XXXX finally calculated my payments correctly based on this years income and not my previous job from which I was laid off, but not before demanding one inflated payment due right before XXXX. I am a XXXX mother of XXXX children and I have only made {$900.00} this month due to insurance company delayed payments from the patients I see. I XXXX XXXX XXXX XXXX XXXX and that business has died because I XXXX XXXX XXXX XXXX in which no one knows what is happening to that any longer. There is no way I can skip paying my electric and house payment in order to pay a loan payment that never should have been calculated so high to begin with. The calls are recorded and they have proof I did exactly what I was told to do by them.
Each representative told me something else. They made the mistake and are now trying to exploit money out of it. They are holding my credit hostage too. I have good credit and now it will be ruined because I literally can not make the inflated payment they are demanding due to their miscalculation.
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03/15/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I received two emails from XXXX in regards to my credit score being changed. I looked up my score and it had dropped over XXXX points. I scanned the report with all accounts showing paid. After digging deeper, I found that American Education Services ( AES ) was showing that in XX/XX/2016, I had not paid my loan with them, but every other month after, was paid.
First, I was NEVER contacted by AES about my account being delinquent or not having paid on a certain month ( and AES never has any issues calling people constantly just to ask them what their middle name is ). I have shown in an attached document FROM AES from XX/XX/2016 that I am XXXX days delinquent on my XXXX loans.
But yet, according to AES, I had n't paid in XX/XX/XXXX, therefore I was delinquent.
I am also attaching a document from XX/XX/2016 that shows AES acknowledging their wrongdoing in a previous credit dispute with them, which is what the now current dispute is about. Again.
To summarize the previous complaint : AES was misapplying payments to an account I was paying for with a check and very detailed information on the memo line as to where the check was to go ( because that is what AES had told us to do ). They were putting the payments in my account, while they were to be placed in another account as stated on the checks I was sending for said account ( as I had been doing for four years ). When I corrected them in XX/XX/2016, they agreed they were in the wrong, but said I would have to pay for the {$520.00} mistake they had made. I disagreed, but made the payment, knowing it was n't worth the fight. The next day, my credit score was hit by XXXX points ( just like this time ).
After many, many attempts at trying to get AES to correct their major mistake and involving the Consumer Financial Protection Bureau ( which will be happening again ), I finally received the XX/XX/XXXX letter from AES, saying my credit would be fixed. And it was.
Then out of nowhere, I find that my credit was hit again. For no reason. Again.
I have paid on time for the last seven years. I have not missed a payment. I made a payment in XX/XX/2016 for {$1100.00} and {$140.00} to cover the {$720.00} loan payment for XX/XX/XXXX and the {$520.00} mistake AES had made by misapplying payments.
So I would like someone to show me where and when I did n't pay in XX/XX/2016 and why my credit got hit by more than XXXX points again in less than six months by the same company.
I 110 percent believe that my account is being targeted.
This letter will be sent, like my previous one in XX/XX/2016 ( also attached ), to the Consumer Financial Protection Bureau and will be fixed by AES. And I will not stop contacting them until it is. Just like last time.
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07/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My husband and I applied for the expanded REPAYE student loan repayment program in XX/XX/XXXX in hopes of reducing our payment to 10 % of our discretionary income. In XX/XX/XXXX, after hearing nothing on the plan change, I contacted the servicer and was told they had n't even processed the request. I was told it would be expedited and processed in 30 business days. In the meantime, we would owe a one-time forbearance fee of {$5.00}.
After receiving bills for XX/XX/XXXX and XX/XX/XXXX in amounts of {$0.00}, {$10.00} and $ XXXX+ ( all for the exact same account ), I called in and was told that those were sent merely as part of the plan changing process and that we owed nothing. Two weeks later, I received both a " delinquent account '' email and a paper letter ; however, I had been told I owed nothing when I called in.
In XX/XX/XXXX, I finally received documentation that my REPAYE request had been processed and received my first bill. I called my servicer because the amount was HIGHER than it had been on my old IBR ( XXXX % ) plan, with no large change income. They confirmed that the amount they 'd calculated was incorrect ; my husband also has federal student loans, is also on PSLF and we file jointly. They had not considered both our debts when determining our payment amount, even though we had properly submitted all the necessary papwrowrk.
After being told we owed no money when I called my servicer XX/XX/XXXX, today my servicer also required that I go on a forbearance plan for XX/XX/XXXX $ XXXX+ payment or make the payment to keep my loan in good standing. I was also told that changing from IBR to REPAYE plans was a 4-month process, despite being previously told on several occasions that it took 30 business day at most.
We have been in the income-based repayment programs since they debuted in 2007. My loans have been moved from servicer to servicer and annual updating has been a hassle nearly every year. I waited on the IBR/PAYE expansion to pass and become available and have now waited 7 months to take advantage of the program. It was intended to help people, but the servicer seems to have no interest in actually putting people in the program. When we call in, we can never get consistent answers ; we are n't even able to speak with the same person again deposits having employee names and servicer numbers for each calls.
My loans have been kept current ; we have been forced to take short forbearances several times since 2007 due to delays by my servicer and miscalculations in payment amounts on the part of our servicer. Our PSLF date just keeps getting jumped further and further away while I continue to try my best to jump through the numerous hoops being sprung on us by the servicer.
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10/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX did not apply my Income Driven Repayment recertification to all of my loans serviced by the company, after it was submitted on time. Some loans were reverted to a traditional payment plan. After speaking to two different customer service representatives, I spoke with a manager who admitted that there was an error in processing my loans, but the company refuses to rectify the posted traditional payment plan amount ( {$1000.00} ) and has instead labeled all of my loans as " Delinquent ''.
On XX/XX/XXXX I submitted my Income Driven Repayment annual recertification.
On XX/XX/XXXX unconsolidated ( Stafford ) loans were transferred to XXXX XXXX according to records from another loan servicer. These loans were on Income Driven Repayment plans.
On XX/XX/XXXX my IDR request was approved by XXXX XXXX.
On XX/XX/XXXX, noticing issues with unconsolidated loans billing me under the traditional payment plan, I contacted the company. Told that there was an issue with my payment plan paperwork. Told that my loans were placed in forbearance while this is rectified. As requested, I resubmitted my IDR recertification request to XXXX XXXX that I had originally submitted on XX/XX/XXXX.
On XX/XX/XXXX, noticing that {$1000.00} was withdrawn by XXXX XXXX from my checking account, causing most of my household bill payments to " bounce '' for insufficient funds, I again contacted the company. I spoke to customer servicer agent # XXXX and was told that no forbearance was applied to my account, that I had no Income Driven Repayment recertification on record and that I XXXX XXXX could not reverse the transfer. I requested to speak to a manager and was transferred to manager # XXXX. The manager admitted that my IDR request was not processed correctly and she resubmitted my IDR request on all of the loans serviced by XXXX XXXX. The manager refused to make my payment plan retroactive to XX/XX/XXXX, when my original IDR recertification was accepted by XXXX XXXX. I was told that although XXXX XXXX made an error, I was responsible for the outstanding amount of {$1000.00} that XXXX XXXX withdrew from my account.
I submitted a transaction dispute to my bank ( XXXX XXXX ) and on XXXX/XXXX/XXXX, the bank finalized the reversal of the transaction in my favor.
I submitted a complaint to the Federal Student Loan Ombudsman ( US Dept of Education ) about not being able to resolve this issue with XXXX XXXX, and received a reply on XX/XX/XXXX that the office " is not taking action on this matter. '' The Ombudsman directed me to lodge a complaint to the FSA Feedback System ( US Dept of Education ).
On XX/XX/XXXX, after reviewing my dispute, I submitted a complaint to the FSA Feedback System. I am awaiting a response.
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12/15/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Report provided to employer without your written authorization
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Web |
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Upon my review of my consumer reports it has come to my attention that you Fed Loan Servicing are reporting accounts to my Consumer reports that I did not give you any express permission or permissible purpose to report. 15 USC 1681b2 As a consumer I have the right to privacy pursuant 15 USC 1681, 15 USC 1692, 15 USC 6801.
My private information is my business, my student loans are my private information, and you have reported my private information without my consent. Your actions amount to aggravated identity theft.
18 USC 1028A.
As a consumer you have an obligation to protect my personal nonpublic information.
15 U.S. Code 6801 - Protection of nonpublic personal information- It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
You reported my confidential and private information to a nonaffiliated third party without my permission or without giving the proper disclosures. Pursuant 15 USC 6802 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information ( 1 ) A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless : a ) The financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; b ) The consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party c ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
I am requesting all my disclosures pursuant 15 USC 6802 B that you should conspicuously disclose to me before reporting of my non-public personal information to nonaffiliated third parties ( XXXX, XXXX, XXXX, XXXX XXXX I am exercising my right to opt out of having my information reported pursuant 15 USC 6802B Due to this inaccurate information on my credit report this has caused me mental, emotional stress and denigration to my character. Fed Loan servicer have stolen my identity, violated my consumer rights, my right to privacy and the obligation you have to maintain the security and confidentiality of my private information.
See below on the 11 accounts that need to be deleted off my credit report immediately XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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02/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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AES and XXXX are the same entity. When you go to the XXXX website you learn that it operates part of its national business as AES, meaning that it is in part one legal entity. However XXXX practice of managing its loan accounts confuses one to believe that another entity is owed the alleged debt. The FCRA and FDCPA protects consumers against these kind of reporting practices.
AES/XXXX transferred this alleged debt to XXXX in XX/XX/XXXX. Then on the same date XXXX closed the account and sold the alleged debt to a third party, XXXX XXXX XXXX XXXX did this without attempting to contact the account owner first to notify their acquisition and/collect on the alleged debt. XXXX XXXX XXXX did not report the debt to the credit bureaus, but did send notification of their acquisition and did attempt to collect the debt. From XX/XX/XXXX until XX/XX/XXXX, XXXX XXXX XXXX was the owner of these alleged debts. In XX/XX/XXXX XXXX reacquired the alleged debt from the third party after I disputed XXXX right to report an alleged debt they did not own, with all credit bureaus. XXXX found validity in my dispute and removed XXXX listings from my XXXX credit report for FCRA and FDCPA violations.
XXXX did not reassume responsibly for the alleged debt from XXXX XXXX XXXX until XXXX XXXX ; however, they reported these alleged debts to all credit bureaus as owed to them for XXXX ( XXXX ) months after selling the debt to a third party in XX/XX/XXXX after first acquiring the alleged debt from AESXXXX. XXXX also attempted to collect this alleged debt in direct violation with the U.S. Education Departments COVID-19 Emergency Relief guidelines currently active until the end of XXXX. During the same timeframe XXXX XXXX XXXX was also attempting to collect this same alleged debt which could have resulted in double enrichment for XXXX, which is a violation of FCRA and FDCPA consumer protections.
The original debt amount listed by XXXX differs from the original debt amount reported by the original creditor AESXXXX. I have attempted to validate the allege debts owed to creditor XXXX and AES to no avail. When I go to the XXXX website to login to this account, I am redirected by XXXX to AES in order to review and manage this allege debt owned by creditor XXXX. Once logged on to this account I see that I have a XXXX ( XXXX ) dollar balance, nothing is owed on this account, and the creditor has deleted all payment & billing statements from their system for the the alleged debt with both creditors XXXX and AES under the account. Both creditors are intentionally preventing me from being able to validate the information they are reporting to the credit bureaus which is a violation of FCRA and FDCPA consumer protections.
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10/26/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I had my student loans transferred from XXXX to Fed Loan Servicing in XX/XX/XXXX in order to qualify for the Public Service Loan Forgiveness Program. Despite being certified as working for a qualified employer, being in a qualifying payment plan, and despite making payments on time ( except XX/XX/XXXX and XX/XX/XXXX ) Fed Loan claimed that XXXX said that I was on an " internship forebearance '' XX/XX/XXXX - XX/XX/XXXX, and thus FedLoan is not counting those payments to PSLF. On XX/XX/XXXX I spoke with XXXX ( XXXX ) from Fed Loan, who said she would " activate the bills '' for the months during that time period that I made payments, and she said that she would request for the forebearance to be removed. She also requested a manual recount of which loans should count. On XX/XX/XXXX, I called XXXX and they confirmed I was NOT on an internship forebearance XX/XX/XXXX - XX/XX/XXXX and they did not communicate to Fedloan that I was ( so this was Fedloan 's mistake ). On XX/XX/XXXX I called Fedloan ( spoke with XXXX, # XXXX ), who said the payments were still showing as in forbearance. XXXX put a note in the system that the Dept of Education fixed my datafile and that now it should show that I was in repayment XX/XX/XXXX - XX/XX/XXXX ( except XX/XX/XXXX ), and not in forebearance. XXXX said they have not started the manual recount yet. On XX/XX/XXXX, I received my updated qualifying payment count and they are still not counting the loans that I made on time payments for during the months mentioned above. It appeared as though they still thought I was on an " internship forebearance '' XX/XX/XXXX - XX/XX/XXXX. I called Fedloan and they were closed due to COVID. On XX/XX/XXXX I called the Ombudsman number for Fedloan and spoke with XXXX ( XXXX ) who told me that it is STILL showing a forebearance for XX/XX/XXXX - XX/XX/XXXX, and XX/XX/XXXX - XX/XX/XXXX, and also XX/XX/XXXX, despite that I made on time correct payments during those months, I was in a qualifying payment plan, and my employer was certified as qualifying for the program. She submitted ANOTHER ( third ) request to have the forebearance removed for these months, and she submitted ANOTHER request for a payment period verification so that once the erroneous forebearance is lifted, those payments can count toward PSLF. I am now back in the same place where I started when I was told XX/XX/XXXX that Fedloan would request the forebearance to be removed and also that I would have a manual recount of my loans done. I found out today, XX/XX/XXXX that there is NO RECORD of anyone attempting to remove the forebearance, and my qualifying payment count is still off by 10 months or more, 2 years after my first attempt to correct the problem.
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05/18/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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Student loans serviced by AES. Was told by XXXX that loan could be deferred while in school, indefinitely : The loans were disbursed in between XX/XX/XXXX and XX/XX/XXXX, place into deferment while in school, and knocked out of school deferment while still enrolled in school in XX/XX/XXXX. Loans Placed into forbearance for one year, as I was still in school and unemployed. Credit report thus far is perfect with these loans. Loans knocked out of forbearance deferment early, ( still unemployed, in school part-time ) and I was told to place loans into Unemployment deferral for up to a year. I faxed, the first time, an application, that they processed - three months later, I am knocked out of deferment, again. I receive a letter stating my loans are late, so I call, and fax another form. And another form, And yet another form. The fax number printed on AES letterhead, which was successful for the first unemployment deferral, failed. I was told to use the second fax number listed on AES letterhead. AES, stated AES never received my faxes. Multiple faxes. One would think that, the borrower, whom AES has noted for years, would keep complying, as I did. But, n matter what I did, the loans crept closer to collections, beginning, from AES statements XXXX/XXXX/XXXX first day AES says loans were late ... until XXXX/XXXX/XXXX, the date AES reported loans were XXXX and sent to collections. Meanwhile, before XXXX/XXXX/XXXX, the loans moved closer and closer, as AES said there was nothing they could do except ask for payment, and wait until they received my faxes. On my end, other than submit payment, which financial was n't possible, AES said there was nothing I could do, other than submit, and re-submit faxes. Now, AES says, for some reason, there is XXXX final loan, which can not be saved from default. So ... and now, I am ineligible for federal loans, and will thus be unable to attend the last few semesters of the XXXX program, and ... thus, will begin the cascading fall into further private loan default, as another private loan company moves me out of in-school deferment because I can not attend school without a federal student loan, ... and you get the picture. My federal loans, will hopefully be placed into an IBR program. So far, AES loans are the only loans that moved ( less than 120 late ), " into collections '' ( default ) status ..., All my private loans XXXX originated and disbursed from the same entity - XXXX. AES = default ... whereas other loan holder = current. Kinda strange how AES defaults loans, and the other does not ... In any case, I want to repay my loans, but, AES says it did n't receive my faxes, and could n't help me save my loans through other deferment possibilities.
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01/13/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In approximately XX/XX/XXXX, I consolidated my Stafford Loans with Fedloan. I have been paying my loan repayments on auto pay with my bank account ever since. I never missed or was late on one payment. I set up my auto pay to pay {$110.00} per two weeks to the sum of the minimum due ( {$220.00} ) per month. I never received any notification of any changes to my account. In XXXX of XXXX, I reviewed my payment history and the amounts of money being disbursed by Fedloan to the Principal and Interest. To my disbelief, I noted that several months the full payment went to interest only and {$0.00} to principal. I called Fedloan to inquire as to why my principal was not going down even after paying ahead on some months and never less than the minimum required. I was told my minimum payment went up ( $ XXXX ) which I was never made aware of, nor believe is possible or legal. I added to my auto pay to make my biweekly payments {$150.00} per two weeks a total of {$300.00} per month or greater where twice a year there are moths with 5 weeks and 3 pay days. I even sent in an extra {$300.00} in XXXX of XXXX to make sure I was ahead on payments.
On XX/XX/XXXX, I called Fedloan again as I found more transactions where {$0.00} of my payments were applied to my principal. I spoke to over 4 different people who treated me very poorly and as though I was ignorant and bothering them. Finally, I spoke to XXXX ( XXXX ). XXXX reviewed my transactions with me while I was on the phone. I used the XXXX spreadsheet to give XXXX the exact dates of my {$0.00} applied to principal. Finally, XXXX understood my concern and told me, this will go to Service Recovery Department and It is notated in the review status my concerns. I was told by XXXX that I would be contacted within a week. Here it is nearly 1 month later, and I still have no answer as to why I make the full payment and even more than the minimum payment and yet {$0.00} goes to interest.
I will attach the spread sheet which I downloaded directly from Fedloan. Additionally, here are the dates of my questioning : ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX XX/XX/XXXX ), ( XX/XX/XXXX ). It should also be noted that many months greater than 90 % of my payment went to interest while the remaining 10 % went to principal. There were almost 60 months were less than {$12.00} went to principal per payment made.
Again, my question which still has not been answered is as follows : how can I make the minimum or greater payments per month, be ahead on payments, and still have several months worth of payment which {$0.00} was applied to principal? I would be grateful if this can be answered and investigated.
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11/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
On XX/XX/XXXX, I made a {$920.00} payment online to cover payments for principal and interest on Loan Nos.3, 4, 6, 10, 12, 13, and 14. I also tried to pay-off Loan No. 8 but could not figure out how to make that payment so it would pay-off the loan, so I called XXXX XXXX XXXX. I spoke with XXXX at XXXX XXXX XXXX and told him I wanted to pay-off Loan No. 8. He told me the call was recorded, the pay-off balance was {$970.00}, took my checking account information, and said he made a payment for {$970.00} on Loan No. 8 that would pay-off the loan.
On XX/XX/XXXX, I checked my XXXX XXXX XXXX account, and the {$970.00} payment had not been applied to pay-off Loan No. 8 but instead was applied in various amounts to pay the principal and interest on Loan Nos. 3, 4, 6, 8, 10, 12, 13, and 14. I called XXXX XXXX XXXX and spoke with XXXX ( Employee No. XXXX ) and told her I wanted the {$970.00} payment to be reversed because it was supposed to be applied to Loan No. 8 to pay it off but instead had been applied to the principal and interest on all the loans. I also explained the {$920.00} payment that I made online to cover the principal and interest on Loan Nos. 3, 4, 6, 10, 12, 13, and 14 also needed to be reversed because that payment was only applied to principal and not interest ( XXXX XXXX XXXX applied the {$970.00} payment first, so it covered the principal and interest on the loans. Thus, when the {$920.00} payment was made, it only covered the principal on the loans. ) I told XXXX I wanted to make sure that when XXXX XXXX XXXX reversed the {$920.00} payment it applied the payment to pay the interest that was due on XX/XX/XXXX and not the interest that was due as of the day the adjustment was made. I said it would be very easy to figure out because the {$970.00} payment covered the interest as of XX/XX/XXXX, so the amount should be the same when the adjustment is made for the {$920.00} to cover the principal and interest as of XX/XX/XXXX.
XXXX said she would put in a request for the adjustments to be made, and it would take up to 5 to 7 business days for the adjustments to be made. I called XXXX XXXXXXXX XXXX on XX/XX/XXXX to make sure these adjustments were in progress. The representative I spoke with told me that notes were in the system to make the adjustment, but it could take up to 30 days for the unless the representative put in a special request to expedite the adjustments. The representative explained there was no way to determine if the expedited request was made because that request would be made by email and was not notated in the system. She said she would send an email to financial management to have this adjustment expedited and would notate this in the system.
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10/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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This is an on-going problem affecting thousands of students that are now XXXX. The XXXX offers grant money to students who want to be XXXX in XXXX, but the loan servicer responsible for managing this grant ( FedLoan Servicing ) is rampantly abusing this program and wrongly converting thousands of grants into loans for their own profit to benefit scholarships for students in Pennsylvania. They are converting 80 % of grants into unsubsidized loans, and they are doing this intentionally. There has even been a XXXX investigation about this. There have been several articles written about this situation, XXXX of which include information about my specific case : Article 1 : XXXX XXXX XXXX 2 : XXXX XXXX XXXX 3 : XXXX XXXX A simple web search will also show you numerous XXXX / students complaining about being ripped off by this program with no relief.
Facts in my case : 1. I perfectly fulfilled ALL the terms of my XXXX Grant, completing XXXX ( XXXX ) years in a qualifying subject area and a qualifying XXXX.
2. FedLoan Servicing converted my XXXX Grant into a loan based on a mere technicality when they received my annual certification paperwork a couple of days late, despite the fact I had met all conditions required for this grant.
3. FedLoan Servicing acknowledged in the XXXX Office investigation document XXXX XXXX pages XXXX ) that they did NOT provide the full 30 days required by law because they started the count from the time they dated the letter rather than from the time it was mailed or received by me. I received your letter two weeks after it was dated.
4. They summarily denied my appeals in this matter with no explanation and would not tell me who conducted the reviews for these appeals or how they were conducted.
5. In good faith, I repeatedly called and talked to a wide range of people and got nothing but the runaround and gruff treatment from their representatives. ( There are myriad stories posted online about people who experienced the same. ) After being assigned an ombudsman to help resolve this problem, the ombudsman did nothing to help and failed to return any of my phone calls.
6. I believe they are deliberately converting XXXX Grants for profit and have no intention of honoring the spirit or intent of the XXXX Grant program. I believe they are committing fraud and theft under the thinnest veneer of legality.
I have contacted my XXXX and a XXXX, and no one has been willing or able to help. There is something truly sinister happening with this. I am currently working to create a class action lawsuit about this. Please do n't dismiss this ... if the CPFB exists for any higher purpose, THIS is something you will find to be worth your time for investigation.
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01/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been employed continuously with the Government since XX/XX/XXXX and I have had student loan from XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) and FedLoan Servicing. My Non-Direct loans from both XXXX and Fedloan Servicing were consolidated into Direct Consolidation Loans in XX/XX/XXXX and were transferred to Fedloan Servicing. After consolidation the amount were as : Direct Consolidated Loan ( Subsidized ) {$18000.00} Direct Consolidated Loan ( Unsubsidized ) {$21000.00} In addition to the loans above, I had {$13000.00} Direct Student Loan with Fedloans Servicing which I did not consolidate in XX/XX/XXXX, since I have already made some XXXX qualified payments on it and if consolidated, I could lose those qualified payments.
However, after XX/XX/XXXX, when Education Department announced the XXXX waiver, due to the loosening XXXX qualified payments program, my consolidated loan, became eligible for forgiveness due to its XXXX qualified payments.
Based on the XXXX waiver program, If I could consolidate all of my loans, my entire student loans ( {$18000.00} + {$21000.00} + {$13000.00} ) could be forgiven. In accordance with the XXXX waiver information on XXXX department website ( Link is shown in the attachment ), the new consolidation loan would be credited with the largest number of payments of the loans that were consolidated. In my case, since I have already made XXXX qualified payments on two of my loans, consolidating the entire student loan, could be given credit of XXXX payments for all of my loans and could make them eligible for forgiveness.
After I called the Ed Department and got their OK, I consolidated all of my loans ( {$18000.00} + {$21000.00} + {$13000.00} ) in order to get all of my loans forgiven in accordance with the XXXX waiver.
However, before, my new consolidation get processed by Fedloan Servicing, they sent me a letter stating that some of my student loan was forgiven ( {$18000.00} + {$21000.00} ) and left me with a balance of {$13000.00}.
And Finally on XX/XX/XXXX, they sent me another notification stating my loans couldnt be consolidated since the two Forgiven loans have a balance of 0.
I called Fedloan but they kept saying that if they allowed my loans get consolidated, I could lose the qualified payments for the two forgiven student loans. They did not have enough information regarding the new XXXX waiver that Consolidation will NOT reset the XXXX count and it does not matter how many times you consolidate your loans, what matters for the XXXX waiver is if the loan ( before or after consolidation or multiple consolidations ) were in repayment and if you made XXXX payments on the student loans and if you were employed by a qualified employer.
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06/26/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My complaint is against Fedloan Servicing, the company who has managed my student loans for over 20 years. I believe that I was eligible for the TEPSLF program yet denied repeatedly. I have been a full time XXXX XXXX XXXX for 22 years, and my student loans have never been delinquent.
This is my second complaint regarding this matter. Fedloan Servicing responded after my first complaint, but has once again changed the requirements to qualify for the TEPSLF program. In addition to the following timeline, I have included emails as evidence of my claims.
XX/XX/XXXX - I applied for PSLF XX/XX/XXXX - Fedloan Servicing notified me that I did not qualify for PSLF XX/XX/XXXX - I applied for TEPSLF XX/XX/XXXX - Fedloan Servicing denied my application stating that I did not apply for PSLF ( not true ) XXXX XXXX - I resubmitted PSLF application XX/XX/XXXX - Denied again for PSLF ; Reapplied for TEPSLF XX/XX/XXXX - Fedloan Servicing denied TEPSLF, stating that I did not have all 12 qualifying payments ( I think I was 2 short ) XX/XX/XXXX - Spoke to Fedloan representative who told me I should now DEFINITELY qualify for TEPSLF ; I applied for TEPSLF XX/XX/XXXX - I received an email from Fedloan Servicing stating that I did not qualify for TEPSLF due to not having 120 qualifying payments ( a major change from 12 qualifying payments ) XXXX XXXX - Submitted a complaint to CFPB ( # XXXX ), because Fedloans changed the qualifying terms.
XXXX XXXX - Fedloan representative claimed they did not change the term of the loan, and that I did not qualify for other reasons they could not explain. This information was not consistent with the email they sent. I sent another request for TEPSLF XX/XX/XXXX - I received an email that once again I did not qualify for TEPSLF. This time, they went back to stating only 12 qualifying payments were needed, but they claimed my payments were not enough. The email states that my payments needed to be at least {$620.00}. I had been paying {$760.00} every month since XX/XX/XXXX.
XX/XX/XXXX - I spoke with a supervisor at Fedloan Servicing regarding my qualifying payments and why I did not qualify for TEPSLF. She said 2 of my loans still did not qualify ( this made no sense to me ), but she assured me that I would qualify in XX/XX/XXXX.
XX/XX/XXXX - Prepared to resubmit my request for TEPSLF but discovered Fedloans had once again changed the requirements from 12 to 120 qualifying payments.
This process has been emotionally draining, time consuming, and upsetting. I have complied with Fedloan Serving and met their original requirements of the TEPSLF program only to be repeatedly denied. I believe this company is committing fraud and should be investigated.
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08/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I called FedLoan on XX/XX/XXXX to request a customized letter I could provide to the XXXX XXXX XXXX XXXX XXXX regarding the XXXX Student Loan Debt Relief Tax Credit, which I received in XXXX. Under Maryland law, I am required to provide proof of payment in the amount of $XXXX, which occurred on XXXX. XXXX and FedLoan staff informed me that I could request a customized letter in response to CFPB complaint XXXX and over the phone, respectively. When I initially spoke to XXXX (employee ID XXXX), he told me I'd receive a customized letter with my name, lenders name, date of payment, and payment amount in 7-10 business days. Instead, I immediately received information from my XXXX 1098 in email format, which was never requested. I immediately called FedLoan Servicing back and XXXX transferred me to XXXX (employee ID XXXX. I informed XXXX that the email I received from FedLoan was not what was requested and that I needed a customized letter instead. I informed her that a XXXX tax year 1098 was not acceptable. i informed her that XXXX requires a document with my name, lenders name, payment amount, and payment date. XXXX informed me that I would receive a customized letter within 7-10 business days. As ofXX/XX/XXXX, I have not received a customized letter for me to provide to XXXX. I called FedLoan Servicing on XX/XX/XXXX at approx. XXXX XXXX and spoke with XXXX (employee ID XXXX). I let XXXX know that I was expecting a customized letter for XXXX with my name, lenders name, payment date, and payment amount. XXXX pulled up my account and saw that a letter was sent on XX/XX/XXXX and I incorrectly informed her this was inaccurate because I received my 1098 information on XX/XX/XXXXand requested a customized letter immediately afterwards. It turns out on XXXX XXXX, I did receive a document entitled "Tax Info Interest Paid This Year", however the title of this letter is inaccurate and misleading as it is interest from XXXX and does not fulfill XXXX requirements. Again, this was not the document I requested. Upon further research, XXXX determined that there was no request for a customized letter in FedLoan Servicing's system, only a request for a 1098. As such, I had to re-request a customized letter from XXXX on XX/XX/XXXX. I informed XXXX that the letter requires my name, lenders name, payment amount, and payment date regarding my payment on XX/XX/XXXX. XXXX informed me due to FedLoan's mistake that the correct customized letter with the information I require for XXXX will be sent to me within 48 hours of the completion of our phone call. I've attached a summary of my calls to FedLoan Servicing as well as the incorrect letters and prior complaint for further reference.
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01/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Please see the below exchange with Fedloan Servicing. I 'm not complaining about their service, in particular, but rather the fact that previous servicers have apparently still not provided them a payment history that they can use to calculate the PSLF qualifying payments. Also, the previous servicers did employ shoddy practices, like delaying IBR verification for months, that ultimately cost me thousands of dollars in accrued interest that has now been added to principle. This industry needs to be cleaned up.
Thanks Thank you for contacting FedLoan Servicing!
Our records indicate that your Income-Driven Repayment plan began effective XXXX XXXX, XXXX.
We presently have your employment certified from XXXX XXXX, XXXX until XXXX XXXX, XXXX for employer XXXX. Based on this period, you have made 0/120 qualifying payments towards your Public Service Loan Forgiveness ( PSLF ). Payments made beyond this period may qualify for PSLF as long as we have approved Employment Certification Form ( ECF ) on file covering the employment period for the time frame of the payment while in repayment on a qualifying repayment plan. We also recommend recertifying your employment annually.
We recommend that you use the " Contact Us '' links on our website, MyFedLoan.org, to submit inquiries via a secure email form. Please use your email address on file when completing this form. You may also call us toll-free at ( XXXX ) XXXX to reach our Customer Service Department, which is open Monday through Friday from XXXX XXXX until XXXX XXXX ( ET ).
Sincerely, XXXX FedLoan Servicing -- - Original Message -- - On XXXX XXXX, XXXX at XXXX XXXX, XXXXXXXXXXXX wrote : First Name : XXXX Last Name : XXXX Message : I 'm following up on an inquiry I made several months ago. I sent you Public Service Loan Forgiveness paperwork last year. Do you have an accounting of credited payments yet?
XXXX This message contains privileged and confidential information intended for the above addressees only. If you receive this message in error please delete or destroy this message and/or attachments.
The sender of this message will fully cooperate in the civil and criminal prosecution of any individual engaging in the unauthorized use of this message.
Code : PHEAA XXXX XXXX XXXX XXXX ; XXXX ; XXXX XXXX ( 8 minutes ago ) to accountinfo Thanks. I believe you 've introduced an obvious typographical error into your database. I can not have employment from XXXX XXXX, XXXX until XXXX XXXX, XXXX '. That should read XXXX XXXX, XXXX until XXXX XXXX, XXXX '. Notably, also, I have been making income-based payments to previous servicers ( XXXX and XXXX, I believe ) since XXXX. Do you not have that payment information yet?
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11/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Shortly after graduation from law school, I began working for the XXXXXXXX XXXX XXXX as an XXXX XXXX XXXX. At that time, I decided to accept the terms of the Public Interest Loan Forgiveness Program. I contacted FedLoan Servicing in early XXXX and was informed that several of my student loans were Federal Family Lending Program loans, not Direct Loans, so they would need to be consolidated. I asked XXXX to identify the loans which needed to be consolidated and they did so. I consolidated all those loans they identified. They are the consolidation loans in XXXX of XXXX. I also applied for PSLF certification. I have applied for PSLF certification at least three times. XXXX never indicated that these loans were not eligible as a resolut of my certification applications until XXXX.
In XXXX when I applied for PSLF certification with my new employer, the Florida Legislature, XXXX informed me for the first time that three of my outstanding federal loans were not PSLF eligible. These loans were identified by XXXX as eligible for PSLF previously and that it why they were not consolidated. XXXX refuses to acknowledge that they are PSLF eligible or credit the on time payments made so far on these loans. This is despite the fact that these loans are owned by the U.S Department of Education and Guaranteed by the Federal government.
I contacted XXXX on this issue in XXXX of XXXX. They requested time to work on this issue. Every time I call or write XXXX sends me to a new individual who promises to look into the issue and contact me, but they never do. I have called, I have written, and done everything in my power to try and resolve this for over a year. At one point, the individual " assigned '' to resolve my issue was allegedly terminated and his entire unit disbanded.
XXXX 's only solution has been to consolidate these three loans anew, even though I was told they are PSLF eligible and they should be PSLF eligible. This would start my 10 year clock on PSLF over. Because I would still be a public servant on income based repayment it would effectively extend my PSLF term to 15 years instead of 10 because of mistakes made by their employees. This is not fair, and it is not right. I should not have to file a law suit to make the government and their service providers live up to their side of the bargain. I simply want credit for my on time payments. Extending my term to 15 years will continue to delay significant life events for me. It will put off home-ownership, purchase of a vehicle, and could even impact decisions such as marriage or having children. I just want XXXX to do the right thing.
I have attached documentation. Please review this as well for additional details.
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01/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I am so frustrated with this student loans system and all the red tape. Last year I switched my student loans to Fedloans since they are apparently the only company that deals with " Public Forgiveness '' Loans. I have been working as a teacher for the last 12 years and have never been able to make full payments because my income is so low it never reaches the level for normal repayment. So basically I have been on the IBR system all these years. Before Fedloans I had Navient and several other servicers before that because they sell the accounts to each other I guess. I have always had trouble with sending my salary information because my paychecks show what I make during 10 months out of the year. It does not show that I do not get paid for the time I do not work in the summer. My yearly adjusted income hovers between the XXXX and XXXX mark on my tax returns but my paystubs show a gross of someone making XXXX per year. I always have to argue this with the loan servicer. There are several complaints I have and it takes more than XXXX words to unravel all the issues and complaints I have. I will try to create a list.
1. They " lost '' or do n't have evidence of all the " eligible payments '' I have made over the past twelve years or at least since the law changed in 2007 for the loan forgiveness. When they switched over my account from XXXX they did not switch my payment history.
2. They have sent me a request for documents and an application for IBR three times in the last year. Every time I send them the information they botch my application and cause my account to default and show " late payments, '' destroying my credit score every time. I sent them my application XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and again XX/XX/XXXX and most recently now XX/XX/XXXX. They are still processing " the application. '' 3. Every time I call I get the run-around. I get responses like " the application is being processed. '' Then I call to follow up later and they tell me they " did n't receive my application. '' So how is that possible? Then I call back to try to speak to someone else and they tell me the application is " missing my signature. '' Meanwhile my loan is showing XXXX plus days late on my credit bureau for mistakes they are making. My previous payment was XXXX/ month and now it 's XX/XX/XXXX/month. That 's greater than my mortgage.
4. I called again this last Thursday and I was told to file for consolidation online because " I qualify '' according to their customer service rep. So I did that and not 48 hours later I get a notice that the " application has been cancelled '' because I " do not qualify. '' I 'm at my wits end. Please help. Than you in advance.
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12/12/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I received one notice about a late payment from AES/PHEAA. My student loan had been in deferment, plus I was under the impression that government student loans were to be automatically deferment until XX/XX/2020. I checked online and AES showed a payment owed of {$50.00} was past due and there was interest and fees. I paid them {$500.00} on XX/XX/2020, well over what they were asking for. Their account statements showed they removed my deferment from XXXX (? ). I called them and was able to speak with someone on XX/XX/2020 at XXXX. The representative stated that they removed the deferment because even though this loan was service by the ( a state government agency ) that it was owned by a private lender ( a bank ) and that it does not count towards the federal CARES Act. I asked about credit reporting and COVID-19 options with this student loan and the representative explicitly told me that no negative reporting was done for this student loan and that the account was showing current and paid, with no payments being due for a few months. I was very specific with her about the credit reporting and that I didn't believe this was right with not being treated like all other government loans under the CARES Act. She assured me again that everything was showing paid and current, and there would be no negative credit reporting. Today I have viewed my credit reports because my score has dropped 70 points, and it is because AES has reported negative information to my credit for a missed/late payment. I have filed dispute with each of the credit bureaus seeking that this information be removed per what the representative told me. I believe AES is using very deceptive practices here, especially during a time where the CARES Act was specifically put in place to help those with government student loans. My other government loans have are owned by banks/serviced through other entities other than the Department of Education, but they are still GOVERNMENT LOANS. They don't just get disregarding because a lender is servicing them. I want this negative reporting showing for the month of XX/XX/2020 removed from my credit report. This is not the first time in my history with this company where they have done this. In the past, they have also " lost '' payments I've made, or incorrectly applied my funds then have tried doing the same or disqualifying me for interest rate reductions, etc. Because I want nothing else to do with this company, today I requested my loan payoff amount, which is {$1600.00}, and I paid this amount in full to AES today XXXX. I am requesting that AES/PHEAA remove their negative reported information from all three credit bureaus immediately.
Thank you, XXXX XXXX
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08/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loans for the past > 2 years have been under FedLoan servicing. They were taken over by XXXX when I started on the XXXX XXXX XXXX XXXX program.
This spring I re-certified my income so I could continue on with my XXXX program. That is when the difficulties began. Initially they declined my re-certification multiple times due to not having sufficient info to verify my income. This was despite the fact that I submitted my XXXX 's and my IRS tax transcript. This delayed my re-certification past the deadline despite me submitting everything on time. During the multiple phone calls to resolve this issue they mentioned that while I clicked to recertify back into my same plan I also clicked a box on my forms erroneously to try to put me into a lower repayment program. It was a short discussion notifying me that I could be eligible to be put in a similar program that would not effect my PSLF eligibility and I would simply pay less each month. I told them I was fine with this as long as it did not effect anything overall. As I have had other friends do this I did not think much of it.
Unfortunately my loans initially got put into standard repayment so I was debited {$560.00} for an unclear reason, then {$8000.00} from my account. I needed to call my bank to have this payment stopped. I also have an upcoming payment due for > {$3600.00}. My loans were supposed to be put in forbearance during the switch over as it takes XXXX a few months to determine my new program and monthly payment. Now I have XXXX payment overdue and likely another upcoming as I will not be paying the {$3600.00}.
Now finally they have given me the info about my new repayment program and I will be paying > {$1900.00} a month. Previously I was paying a little over {$1800.00}. So after all of this I will be paying more, not less. To add to this confusion I was initially quoted approx {$1200.00} for the new program.
On top of this I just realized that they added over {$43000.00} to my loan balance due to interest capitalization from the switch over of my loans. This was never explained to me and I would never had agreed to a switch if I new this would happen.
When I spoke to a supervisor from XXXX the only option he gave me was to continue with the new repayment program and they will try to correct the {$8000.00} and {$3600.00} payment owed. They would not be able to correct my loan balance and the {$43000.00} in loan capitalization would remain applied.
I am not sure if this is fraud or incompetence. I just want to be in the same program I was prior and back at my original loan balance. I am not sure what to do and I am at a lose.
I would appreciate any assistance you XXXX be able to provide.
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08/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This concerns XXXX XXXX aka Pennsylvania Higher Education Assistance Agency ( PHEAA ) I am concerned my loan payments are not being applied properly for XXXX XXXX XXXX XXXX. I have been paying off my loans since XX/XX/XXXX primarily under income based repayment, however, there have been short periods of time I paid the full amount each month. At that time, I was actively seeing employment in the private sector and anticipated leaving public service so I wanted to begin paying the full amount. I remained in my public sector position, though, and the period of time I paid under Standard Repayment was less than a year. Out of the 8+ years I have been paying my loans, I would say 3/4 of them were made under a income based plan.
When I began paying off my loans in XX/XX/XXXX there was no paperwork or forms associated with XXXX, but I completed the employment certification form later on. I have worked for the same employer ( a government agency ) since XX/XX/XXXX so there is very little confusion as to the status of my public service employment.
I was switched from XXXX to XXXX XXXX a few months ago.
I was checking on my payment numbers on XX/XX/XXXX and feel they are inaccurate, as they only reflect a fraction of the payments I have made over the past 8 years. I called customer service and was informed ONLY payments made under an income driven plan " count ''. It clearly states the following on the XXXX website and I quoted this to the customer service agent : " NOTE : Payments you make under a 10-year Standard Repayment Plan or under any other XXXX XXXX XXXX repayment plan with payments that are at least equal to what you would have been required to pay under the 10-year XXXX XXXX plan also count toward PSLF. However, you must switch to an Income-Driven Repayment ( IDR ) plan, such as XXXX, XXXX, XXXX, or XXXX, to benefit from XXXX. Otherwise, you would have no remaining loan balance to be forgiven after making 120 payments. '' ( Rest assured, I have plenty of balance still left ).
The customer service rep continued to dispute the information I was reading to her from the website. Customer service told me I can have my payments reviewed, but this process will take 6-8 months. This is completely unacceptable. I then filed a complaint with the XXXX XXXX office for XXXX and received an automated email stating an " expedited '' review of the case would be completed. There was no timeframe given for follow up or resolution. It is now 6 weeks later and I have received no further information from XXXX.
Given the threats by " our '' : political leaders to end to the XXXX program, I am making every effort to ensure my issues and difficulties are clearly documented.
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03/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I submitted PSLF certifications to FedLoan Servicing for previous years of employment with two organizations. Note, both organizations had been previously approved for PSLF eligibility. I just wanted to fill in the gaps to reflect my qualifying payments. I submitted the forms on XX/XX/21 for both organizations, unfortunately I used a electronic signature ( my fault ). On XX/XX/21 I received letters stating there were errors on my applications. I contacted FedLoan to see how I could correct the issue. I was told I needed to write a note with my signature and submit it. I did on XX/XX/21. However, afterwards, I got a feeling those directions were incorrect. I was finally able to speak with a specialist who said that a handwritten note is not acceptable and " FedLoan employees need to stop telling people to do that ''. I made the corrections ( signature ) and resubmitted the certification forms on XX/XX/21. In addition, the letters I received said that my previous and current employers needed to contact FedLoan for further verification. HR representations from both organizations called, and each told me that FedLoan really didn't understand why they were calling and I am the one that needs to take action. So, their time was wasted ( not happy ). Time went by and I reached out to Fedloan since I didn't hear anything. I was told the applications were still under review and needed additional time to process. The next month I reached out and I found out one of the applications was NEVER forwarded for review. I made sure that application process was initiated. For the other application, I was told employer eligibility was under review and needed time to process. Thankfully, the certification for qualifying payments with the previous employer was approved. I reached back out again to check on my current employers application to find out I am supposed to use a PSLF Help Tool? So I go to studentaid.gov and use the Help Tool and it generates a form to submit ... THE SAME FORM I SUBMITED IN XXXX! In addition, with the pandemic and loans being in forbearance.. My loans for some reason are not reflecting qualified payments even though I was in the appropriate repayment plan, working full-time with a qualified employer, and had XXXXXXXX XXXX. I am extremely frustrated with FedLoan Servicing!! I have been given incorrect information on numerous occasions, an application 's review wasn't initiated properly, and for some reason there are issues with my current employer, who had been previously approved? Why FedLoan? Why does this have to be so difficult. Finally.. why does studentaid.gov say I need to resubmit information for my repayment plan, but was never notified by FedLoan?
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09/30/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, former President Obama announced the Public Service Loan Forgiveness Program. My wife and I lived in XXXX. I contacted Congressman XXXX XXXX XXXX office to find the link and gain assistance in submitting in the application.
Over the next three years, I encountered numerous problems with the Department of Education ( DOE ). I completed the application six times. I submitted it six times. DOE officials stated the paperwork was not received electronically or by certified mail. DOE claimed the XXXX XXXX where I worked as a full-time XXXX did not qualify for the program. Yet, the nonprofit organizations with whom I volunteered or worked for as part of my community service obligations did quality. DOE claimed that I did not qualify for the program even though I made 120 payments. DOE again claimed that I filed for forebearance during this period or reduced payments which resulted in my denial.
My wife and I moved to XXXX, Texas and I contacted Congressman XXXX XXXX XXXX office for assistance. This occurred in XXXX. His staff worked with me to coordinate my paperwork and obtain a consistent response from DOE.
In XXXX, XXXX, I received a phone call from XXXX in XXXX XXXX, CA. Their representative, XXXX XXXX, stated that I was now approved to have 75 percent of my remaining student loans forgiven. Their organization contracted with DOE. I would pay {$510.00} for the next three months. My remaining student loan payment would be {$200.00} for the next few years. I agreed. However, my FedLoan account showed the reduction was not applied to the account. Congressman XXXX XXXX office staff worked with FedLoan, XXXX, and me periodically over the next nine months. A staffer finally inquired into XXXX. While their email address implied XXXX was a government agency, it was a third-party organization who had misrepresented themselves to me, to a Congressional office, etc. as part of DOE or held a contact with DOE to process such paperwork. At which point, FedLoan recommended that I contact the Consumer Financial Protection Bureau, the Federal Trade Commission, and the Texas Attorney General 's office and notify them of the situation.
I had completed and battled with DOE for years over my application. How XXXX had access to my electronic information baffles me. They knew too much about what I owed and guaranteed that the remainder of my student loans were forgiven through the program. I would like the money I paid to XXXX returned. If it is possible, I would like DOE to finally acknowledge the receipt of the paperwork and apply not just the letter but the spirit of the law as was promised to me and countless others who dedicated their careers to public service.
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10/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I signed up for Public Service Loan Forgiveness ( PSLF ) in XX/XX/XXXX, and XXXX XXXX became my new student loan servicer. In XX/XX/XXXX, when it came time for my annual recertification, my monthly loan amount jumped up from {$120.00} per month it had been for the prior 12 months to {$620.00} per month. I called to ask why the amount had increased so precipitously. XXXX XXXX told me that the total income from my XXXX taxes had increased because as a newly-married person I had filed jointly for the first time with my spouse. It did not matter to XXXX XXXX that my spouse also had similar student loans to repay. I informed them that I would be unable to sustainably pay a monthly amount of {$620.00} and asked for a smaller monthly payment. I was told to submit an application for the Revised Pay As You Earn ( REPAYE ) Income-Driven Repayment ( IDR ) plan. The entire process to achieve this new REPAYE payment plan took six months, calls from me to XXXX on at least a monthly basis to ask and plead for them to complete the recalculation and to place myself on forebearance time and time again because each month prior to my monthly due date I would receive automated letters into my XXXX account saying that I was required to pay between {$1500.00} and {$1500.00}. Had XXXX XXXX acted accountably and quickly on my request to change payment plans due to having too high a monthly payment, I would not have had to request continual forebearance on a monthly repayment requirement that rose to over 11 times what I had been accustomed to paying affordably. It was only in XX/XX/XXXX that my request to move to a REPAYE payment plan was approved, with the first monthly payment coming in XX/XX/XXXX of {$370.00}, an amount over twice as high as the {$120.00} that I had been paying in the previous certified year.
I thought this issue had been resolved until I read the XX/XX/XXXX XXXX article " XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. '' I recalled the difficulties I had faced for six months in XXXX trying to obtain a new payment plan and decided to log in to my XXXX XXXX account to check in further detail what had happened with my loans. I discovered that in that time period, I had suffered an increase in the principal amount of my loans from {$85000.00} in the year in which I paid {$120.00} per month to {$98000.00} by XX/XX/XXXX, due to Interest Capitalization. This frustrates me because the only reason my interest was capitalized during this time frame was because I was waiting on XXXX XXXX to lower my monthly payment to the REPAYE plan and having to request a monthly forebearance due to the punishing amounts of over {$1500.00} per month that they were requesting in the interim.
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12/27/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Copy if most recent email to AES : I submitted my income verification via email to XXXX on the following dates and screenshots are attached. This should have been processed back in XX/XX/XXXX and it needs to be resolved with THOSE forms as I did exactly as I was asked to do. Covid also affected my income. I can afford to pay $ XXXXmonth. If that can be set up, I can start paying immediately.
XX/XX/XXXX Received email for {$20.00} payment I made.
XX/XX/XXXX Requested XXXX info.
XX/XX/XXXX Received email with case #.
XX/XX/XXXX Received email for {$20.00} payment I made.
XX/XX/XXXX Received email for my XXXX requestto be mailed to me.
XX/XX/XXXX Received email stating re-certificationof XXXX not received. Emailed AES stating the IRS site would not work for me to submit my income tax return.
XXXX Signed & emailed the XXXX with income documentation forms.
XX/XX/XXXX XXXX attached letter that was mailed with my forms.
XX/XX/XXXX Emailed AES again with XXXX & income documentation forms.
XX/XX/XXXX Email received saying XXXX forms not submitted. Replied that I already emailed my papers.
XX/XX/XXXX Emailed AES XXXX forms.
XX/XX/XXXX Received email stating forms not received. Replied that I sent them 2 previous times.
XX/XX/XXXX Emailed AES XXXX forms & income documentation forms.
XX/XX/XXXX Received email that forms were not received. Emailed AES that I sent the required forms AGAIN.
XX/XX/XXXX Received email stating forms not received. Emailed AES XXXX forms again.
XX/XX/XXXX Received email stating form not received. Emailed AES with XXXX forms again @ XXXX. Received email back at XXXX stating formsnot received.
XX/XX/XXXX Re-mailed XXXX forms.
XX/XX/XXXX Received email stating XXXX forms were received in mail but did not include income documentation. I replied that my income was included with my multiple previous emails ( see above ).
XX/XX/XXXX Emailed AES again with XXXX forms, asking to reference previous emails with income documentation because I do not own a printer.
XX/XX/XXXX Spoke with XXXX at XXXX - XXXX. He would submit a Natural Disaster extension for 3 months. Asked me tore-email forms.
XX/XX/XXXX Emailed AES with attached forms again. Submitted IDRA application.
XX/XX/XXXX Emailed AES again with all of this information.
I have spent countless hours on email and phone trying to get this resolved since XX/XX/XXXX. I have done my part, over and over, trying to set up a payment plan.
AES has continually said my income documentation nor XXXX were received, but ALL OF THEM were sent to XXXX and I have received replies to all the emails I sent there, except of course, the ones where I CLEARLY attached the required information.
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03/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was informed in XX/XX/XXXX that after working for the federal government since XX/XX/XXXXthat my loans on this sequence were not in the right loan type and my loans would have to be consolidated for them to be qualified for PSLF. This is the largest portion of my student loans. I was never told that my loans were not in the right format despite submit employment certification forms ( ECF ) to seek loan forgiveness.
In XX/XX/XXXX I proceeded to consolidate my loans in the right format. XXXX XXXX XXXX accidentally consolidated ALL of my loans wiping out the payments I had made from XX/XX/XXXX to XX/XX/XXXX. I spend hundreds of hours on the phone with XXXX XXXX XXXX requesting that the consolidation be reversed and corrected. This caused my payments to be placed on a forbearance while XXXX XXXX XXXX sorted out their mess. I was not provided the opportunity to make any payments during this period.
I also timely re-certified for a new reduced payment amount to be calculated for my entire student loans. This was to be applied once the loans were pulled apart and in proper format.
After contacting XXXX after a XXXX XXXX XXXX complaint, they provided me with a print- out that simply states that the majority of my loans were on an administrative forbearance during the period of XX/XX/XXXX until XX/XX/XXXX and a reduced payment forbearance, which was not requested by me from XX/XX/XXXX to XX/XX/XXXX. I was not afforded the opportunity to keep paying my regular amounts. This applied to loan sequence 3, 4, 5, 14, 15, 16, 17. This was the period that XXXX XXXX XXXX was rectifying their error.
My loan sequence 18 and 19 show an ICR/IBR forbearance for XX/XX/XXXX to XX/XX/XXXX and a second General Forbearance during XX/XX/XXXX to XX/XX/XXXX, again not requested by me and for a ten-day period that makes no sense.
XXXX XXXX XXXX by electronic correspondence dated XX/XX/XXXX, a representative of the company reached out and told me after a review it seemed that a processing error was discovered for my loans disbursed in XX/XX/XXXX meaning loan sequence 3, 4, 5 and that I would be credited an override for payments of XX/XX/XXXX and XX/XX/XXXX if I paid an amount of {$410.00} within two months.
It makes no sense to me why these three loan sequences are being offered an override when all of my loans were handled in the same manner. The error should apply to all of my loans.
Loan Sequence 18 : {$18000.00} Loan Sequence 19 : {$92000.00} It is unfair that 1 ) I was not informed of the " correct loan type '', 2 ) I am not credited for the months XXXX XXXX XXXX took to process my new re-payment plan 3 ) That all of my loans are not covered equally for PSLF purposes.
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03/03/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I consolidated my XXXX loan into a Direct Consolidation Loan in XXXX of XXXX. I also applied for an Income Driven Repayment Plan on XX/XX/XXXX. Fedloan Servicing incorrectly processed my income driven repayment application. I was placed on REPAYE for a payment amount of {$110.00}. I was notified of the outcome of Fedloan servicing processing my income driven repayment on XX/XX/XXXX. I immediately notified Fedloan of their mistake and they acknowledged the error that Fedloan Servicing made with regard to my IDR Application and I was placed on the incorrect IDR plan for the incorrect amount for income driven repayments. After correcting the error, Fedloan Servicing, sent me a new IDR outcome letter dated XX/XX/XXXX, that was correct and did list the Income Based Repayment plan for a payment amount of {$86.00}. However, in the interim timeframe Fedloan Servicing processed and sent me on XX/XX/XXXX a " Repayment Obligation/Schedule Disclosure Statement '' form. This form listed that I would have to pay {$13000.00} over the entire life of my Direct Consolidation Loan. Of that amount, {$2400.00} would be interest that I would pay over the life of my Direct Consolidation Loan. Since this form was created by a mistake via an error that Fedloan Servicing has accepted responsibility for I have asked on numerous attempts to be sent a new and " correct '' version of the " Repayment Obligation/Schedule Disclosure Statement '' that will list my payment plan as IBR and the total amount and interest amount I will be required to pay over the lifetime of my Direct Consolidation Loan. As of XX/XX/XXXX Fedloan Servicing has not provided me an updated and correct version of the Repayment Obligation/Schedule Disclosure Statement form. I am very unhappy about this. When I applied for a mortgage, when I applied for a car loan I was provided a Federal Truth-in-Lending form that provided me very clearly and directly the amount I would be required to pay both in total terms and interest amount over the lifetime of my car loan and mortgage. Fedloan Servicing seems to believe that Student Loan Borrowers are not worthy of the same types of consumer protection and to be clearly and directly informed of their loan terms. At least Fedloan does not believe in providing correct information. Fedloan made a mistake, was informed of that mistake, but has yet to rectify the sitution by providing a CORRECT version of the Repayment Obligation/Schedule Disclosure Statement. That is what I am asking the CFPB to look into. Why does Fedloan Servicing not believe in providing clear, direct, and correct information to a borrower who has been wronged by Fedloan 's gross negligence and mistaken process.
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08/23/2018 |
Yes |
- Debt collection
- Private student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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My complaint is directed at the American Education Services. I have four XXXX student loans through XXXX. I have entered repayment recently. I have to contact AES for all of my loan repayment options. I first have the question of, how is it right for me to have a loan with XXXX, but have to go through a third party lender?
My first conversatino was in spring ( between XXXX and XXXX ) of 2018. One of my four loans became due suddenly. I spent many occasions on the AES website, but I can not see anything about my account besides how much is due and make a payment. If I want any information on repayment options, deferment, or any information on my loans I have to call AES. The individual on the phone told me I had to defer my loans. I did as she told me, as I was still part time in XXXX school, and working at a XXXX ( 13 month temporary paid job ).
I call again in XXXX or XXXX of 2018. Now the other three of my loans are coming due. I am running out of deferment on my first loan but I can defer my last 3 loans. This representative tells me I should try to fill out a form explaining the fellowship. XXXX has a program that may allow me to not enter repayment until after the fellowship.
As I am trying to get this paperwork taken care of I call again ( XX/XX/2018 ), because my loans were coming due and we still haven't gotten the fellowship document filled out and approved. This man explains that I should actually try to go into a grace period. This wouldn't use any of my deferment or forbearance, just extends the grace period. This is the first time I have heard this option, so we go through with this application process.
I then ask the representative why one loan came due before the three others. He doesn't know why. Says my separation date is different on this loan than the others. It appears the separation date was updated- but to the same exact date it was before which would have been for my XXXX career. He had to submit my account for review.
I have used so much of my deferment thus far. It is not right for me to not see the options on my own loan. I have to call AES and depend on their representative to not only understand my loans but also present me with all of my options. Every time I am on the phone I am consistently put on hold so that representative can do research into what programs XXXX offers.
In conclusion : AES is should not be allowed to administer my repayment since they do not have any idea what my loan is like. I should also be allowed to see all of my options so that I can not only know what they are but also make an educated decision as to what to do. I believe AES has given me incorrect legally binding financial advise.
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09/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I received this message from Fedloan about my income-driven repayment plan : Hello XXXX, You need to recertify your Income-Driven Repayment ( IDR ) plan today!
Consequences If You Don't Recertify Your monthly installment amount will most likely increase Your interest may be added to your principal balance Your payments may not count towards Public Service Loan Forgiveness.
You currently repay your loans on an IDR plan. Since your payment is based on your income and family size, it is required that you recertify annually. You must have your completed application and any supporting documents to us by.
Its fast and convenient to recertify your IDR plan online!
Because I did not want to lose my income-driven repayment status, I immediately re-certified for it. Contrary to what FedLoan had promised in the message, I temporarily lost my income-driven repayment anyway. They approved the income-driven plan for {$130.00} a month, but said it started in XX/XX/XXXX and I had to pay a much higher amount in XX/XX/XXXX ( {$540.00} ), an amount that I could not afford.
This info can be found in IDR sequence 57.
FedLoan explained that because my loans had different recertify dates, recertifying was ealy for some of them, which knocked me out of income-driven repayment on those loans. This is contrary to what was promised. In other words, it was THEIR mistake, but now I was going to pay for it.
Knowing that I should have been kept on income-driven repayment, I paid the {$130.00} income-driven amount for XX/XX/XXXXinstead of the {$540.00}. I only did this on the advice of FedLoan workers who helped me over the phone. They admitted FedLoans error and said everything should be cleared up by XXXX, through an override request. I am unwilling to wait that long for something that may not be rectified.
I spoke to XXXX ( employee # XXXX ), XXXX ( employee # XXXX ),, XXXX ( employee # XXXX ) and XXXX ( employee # XXXX ). All were gracious and helpful, but the fact remains that FedLoan messed up and I am the one paying the price for their error.
Meanwhile, FedLoan is sending me text messages, acting like I missed my XX/XX/XXXX bill. I did not miss that bill. I paid the approved income-driven payment of {$130.00}. I did not pay the {$540.00} in erroneous charges that they are billing me for.
What I want is simple and fair. I want FedLoan to override my erroneous XX/XX/XXXX payment and give me credit for my on-time payment of {$130.00}. I also want full credit for that payment towards my Public Service Loan Forgiveness.
I re-certified on time. And yet I am being punished as if I did not. This is unacceptable behavior on the part of my loan servicer.
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09/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I took out loans for XXXX school. As I approached graduation and in the first several months following ( between XXXX ), I spoke with XXXX XXXX, XXXX and XXXX agents several times to ensure that all my loans qualified for for PSLF and that I had been entered into repayment as of XX/XX/XXXX ( first month after graduation ). I was assured several times that all my loans did indeed qualify and that I was in repayment with XXXX $ payments until XX/XX/XXXX. Subsequently my loans were transferred to Fedloan, where I continued to have regular contact with Customer service agents who again reassured me several times that all my loans were qualifying loans. Come to find out in XXXX during one of my frequent calls with Fedloan ( I literally called them 3 times a year, regularly, to ensure I was doing everything correctly ) that some of my loads did NOT qualify for PSLF. I was advised that I had to consolidate those loans and that prior payments wouldnt count toward PSLF. I had no choice but to do so. There was no outlet for further explanation or source of counseling. Despite my near constant communication with XXXX and Fedloan they had not once disclosed this information previously, despite being specifically asked several times. Its no surprise I guess since my loan servicer was transferred through 4 different servicers in those years from XXXX. So even though I was completely on top of it and knew what to ask and asked several customer service people regularly, no one ever gave me the correct information. As it was no fault of my own, these years of payments i made on those non-qualifying loans should be counted. And the companies involved should take responsibility for providing false information and lying to me. Furthermore, Fedloan has not counted several of payments I have made as qualifying payments. This is despite me asking for a recount for 1 year. Notably, I have been in automatic repayment every single month since I graduated in XX/XX/XXXX - meaning that they have had complete access to my bank account and that logically, there is absolutely zero reason that I would ever have a late or missed payment through any fault of my own.
These loan servicers pray on young, ambitious and extremely busy people ( Im sure no one in their company understands what a 100 hour work week feels like ). Their customer service agents give false information and have zero skin in the game. They have no incentive to provide accurate information - especially when my loans were constantly being transferred to different servicers ( 4 servicers in 2-4 years! ). They are criminal. Completely unethical and the worst part is that I have no option to be at their mercy.
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03/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I was not told that interest would capitalize on my loans with XXXX XXXX XXXX when I was in forbearance in XXXX. I was in the process of trying to enroll in IBR and instead directed into forbearance as a better option. I recently looked at my records and there are multiple charges of interest capitalization totaling over {$65000.00} between XXXX and XXXX. At the time I was in XXXX and thought that it was just the interest from XXXX school capitalizing, but looking back at the account now, something is suspicious and I see at least {$65000.00} of interest that capitalized between XXXX that doesn't make sense on their paperwork and seems excessive. There is {$28000.00} of interest that capitalized in XX/XX/XXXX when my grace period from XXXX school ended which makes no sense since the interest was already capitalized on earlier statements and I was not even in forbearance. It happened again when I was in forbearance but again, I was not told that the interest would capitalize when in forbearance, just that it would accrue.
Also, I have made payments in the past year to completely wipe out certain loans and then the next month there was nearly {$1000.00} back on the account. When I try to resolve with the company they always have an explanation, but not one that really makes good sense.
I just thought I had overlooked something, but now I have heard that they are making errors like this and have been looking into my account and find it almost impossible use their system to understand my loan balances and how the balances are being calculated. I feel very uncomfortable, similar to when I had a property manager who turned out to be stealing from me by using a rigged spreadsheet to calculate my revenue.
I have a significant amount of student loan debt from XXXX school ( {$260000.00} borrowed initially ) however over {$200000.00} in interest has accrued since I have been in XXXX. It just doesn't make sense that {$65000.00} worth of interest could accrue within the first two years and then be capitalized without me being told this would happen. If this is an error the interest that has been charged on these amount will need to be recalculated as well because I should not have to may interest on principle that was improperly capitalized interest.
The amounts they report that I have paid in total so far also continues to fluctuate and seems to be wildly inaccurate on some of their spreadsheets and account statements. There is not good information and easily accessed information on the website. It is very difficult to make sense of how they are keeping track of the principle and interest.
Something is wrong and I need to get it cleared up.
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07/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Consolidated my loans in XXXX ( had Fedloan Serving as my servicer since XXXX ) Have been on the Public Service Loan Forgiveness Income Based Repayment pro gram Have been paying my loans with Direct Deposit since XX/XX/XXXX XX/XX/XXXX changed my Direct Debit Amount and received an email confirmed that it my new application was accepted and that my first payment would be on schedule on XX/XX/XXXX ; each previous payment was made on the 14th of the month Received a letter in my paperless inbox in the Fedloan Serving System on XX/XX/XXXX that my direct debit was accepted but that I would be notified about when my payments would begin and should make manual payments until then. When I logged into my account on XX/XX/XXXX , my loan balance showed as {$0.00} and my consolidated loan information from XXXX had disappeared. I called FedLoan Servicing on XX/XX/XXXX to check what had happened. The customer service representative said she had no idea but that she could notify the consolidation department I would be contacted by the end of the business day. She also said I could make manual payments through them on the phone so my account would n't be Delinquent. I did not hear from anyone. I called FedLoan Serving back today and spoke to a different Customer Service Representative. He said that he also did n't know what was happening and would elevate this to his supervisors to look into. He said he could n't make a manual payment for me because they used the online system. He also said that if my account became delinquent, eventually they could override it in the system since it was due to a glitch on their end. He said to check back in in a week, but that there was nothing they could do until they figured out what happened. Finally, he confirmed that my loan was still there and accruing interest, there was just no way to pay it. XX/XX/XXXX my consolidated loan information reappeared, but since I was n't able to make a payment during those days, interest continued to accrue. I immediately made a manual payment, reset-up my direct deposit and called FedLoan Serving to check on my payment to make sure it would still count towards PSLF and to see about getting the interest overridden since I had been unable to make a payment because of a glitch in the system. The women I spoke to did not listen, would not believe me that I was unable to make a payment due to a glitch in their system, and raised her voice to speak over me. Her ID is XXXX . She insisted that there was no way to get rid of the extra accrued interest even though it was due to their system malfunction. I would like the interest removed.
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02/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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The XXXX XXXX XXXX was where all my loans went thru. The first part was while i was attending the local XXXX college, XXXX XXXX College, then I transfer to a 4 yr school to complete my degree programs.
Even though the next set of loans at the 2nd school, XXXX XXXX University, involved new loan paperwork, which included a new home address, email, etc. This info for whatever reason did not update across all the acounts. And since they like to make each term, 3 per year, be its own account, they are saying it was my problem for not updating all the contact information for each and every account.
Yet, they had the new information to send me info, and even worse, the address they did have was my grandmothers address, and nothing ever got sent their either.
It reached the point of being 6 months past due, by the time i just happened to be looking into getting a home loan, and when i went to look at my credit report, it had been tanked by 13 accounts thru XXXX XXXX XXXX, each stating 6 months late.
For an account that's supposed to have payments due, and reach 6 months past due, they never looked at the account closer for contact info, and when we called them directly, they even said that both sets of addresses were in the system, and the different email addresses, phone numbers, etc. So why couldn't they send anything.. and like i said again, the old address in their system, never received anything at that residence either, and my grandmother has been living there since 1996.
I sent multiple letters attempting to explain everything to the creditor, XXXX XXXX, as well as all the credit bureaus. Response has been that nothing gets fixed. And the best the school did to fix the immediate problem of an account showing past due, was to make a retro active forbearance, and back date, or whatever they call it to fix the problem..
But, that doesn't help my credit report where the only bad thing on my report is this set of 13 accounts, all showing several months past due, and now, best they show is current because of the retroactive forbearance. This has prevented me from obtaining financing the purchase a home, as well as prevented me from being able to even rent an apartment for myself, my XXXX husband, and XXXX kids. You would think this would be an easy fix, but apparently not, and they wont budge.
I have been told i have grounds for legal action against them for this matter, and the financial/mental hardship it has caused us. Not to mention, a potential lawsuit against the fact that they get to report so many different accounts, but yet i only signed 1 loan agreement per year, so how its allowed to turn into 3 seperate loans is sketchy..
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08/07/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I first applied for the Fedloan Serving program in XXXX in hopes of getting loan forgiveness since I've been paying on my student loans since late XXXX or early XXXX and I have been a public servant since XXXX, XXXX. I have never missed a payment to any of the various loan companies that owned my loans. The Fedloan Program turned me down in XXXX, saying my loans, which were originally Federal Stafford Loans, did not qualify me for the Program. In XXXX, XXXX, I was solicited by XXXX XXXX and told I could get into this program to reduce my loan payments. I was charged {$690.00} by XXXX XXXX to get me into the Fedloan Serving program. My loan payments went down to $ XXXX/month for the first year. In XXXX, XXXX, Fedloan Servicing informed me via email that I needed to recertify my " income-driven repayment plan. Their customer service helped me submit the form XXXX XXXX ) via the internet and it involved the IRS. For reasons I don't understand, Fedloan is now increasing my monthly payments to {$380.00}, effective XX/XX/XXXX. This is a 60 % increase. On XX/XX/XXXX, I called Fedloan regarding this issue. The customer service person suggested I ask for a recalculation and provide pay-stubs rather than IRS information. On the same call, I was transferred to a second agent who listened to my concern and suggested I get out of the Fedloan Program since I really didn't qualify for it anyway and I could save money by going to a regular payment plan with a different servicer such as XXXX which had serviced my loan previously. I feel like I've been miss-lead by the Fedloan Serving Program and by Mr. XXXX XXXX, the case manager at XXXX XXXX ( http : //www.nexum-servicing.com ). After receiving my {$690.00}, I was never able to talk to XXXX on the phone again. He had convinced me I could save money with Fedloan and he told me my payments would go down to {$0.00} when I retire from State Service in XXXX. He told me I would receive loan forgiveness once my payments went to {$0.00}. I have concluded his advise was incorrect and or miss-leading. I regret having my loan transferred to the Fedloan Program because its representatives have indicated I will not receive loan forgiveness for my 20 years of public service. I am very concerned about the cost of my student loan debt, especially since I intend to retire from State service in XXXX. I am also concerned about how I will be able to afford these student loan payments once I am receiving a pension. I am also very disappointed that I haven't been able to " qualify '' for loan forgiveness based on my long years of public service. I think this whole Fedloan Program is complete scam and I have been duped.
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06/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fed Loan Servicing services When I started services with Fed Loan services, I was under the impression that I was making payments towards the student loan forgiveness program.
In order to qualify for this program, I was supposed to work in a health administration office for several years and that qualified me because at the time, I was working for XXXX XXXX XXXX.
I was re-certifying with Fed loan services and making payments as scheduled, but noticed that balance was never going down.
I called Fed loan services, in XXXX and was told by a representative that I was not in the forgiveness program, but that I was in the re-payment plan.. I explained that when I first started with fed Loan services, that I was supposed to be under the forgiveness plan and that by this time, my loans should be forgiven.. Representative stated, ( XXXX ) stated that he would send me the application needed for me to fill out and send back to them to be on that program. He also stated that all my years of working in the health care industry would be taken into consideration. I filled out the application and advised on the application that the company, I previously worked for is closed but that I have all my income tax paperwork if needed. I also submitted information to the phone number and address to the corporate office to where I worked.
Submitted all the information and waited -- Supposedly in 7-10 business days, I would get a response. Days passed, I called Fed-loan and representative explained that it was still in process.. Representative also stated that reason it was taking so long is because they did not have information for my previous employer.. I explained once again that i submitted all I had and also contact information., I was then told that my paperwork was still under review and that I needed to wait.
I have called several times, and have been told that my paperwork is in compliance and that I must wait for an answer..
Then I have been told by supervisors that I should be receiving an answer within a couple of weeks..
I come to you because I applied for this in XXXX of 2019, and we are now in the month of XXXX and I have yet to receive an answer in regards to my application for the student forgiveness program from Fed Loan, This is horrible.. My student Loan should had been forgiven months ago, but yet as I can see, I am under the re-payment plan and still my balance has not gone down, but as a matter of fact increased due to interest..
I am in need of assistance.. I am in need of help.. I have yet to hear from anyone in Fed Loan.
My name is XXXX XXXX XXXX My phone number is XXXX Please help me, Thank you Kindly, XXXX XXXX XXXX
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12/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I submitted my income driven request to XXXX to renew my income driven repayment plan. On or about XX/XX/XXXX, I received an email that I needed to denote on my paystub the frequency of my paychecks. The dates clearly show a bi-weekly payment, but I re-uploaded the requested documentation on XX/XX/XXXX, the requested documentation. On XX/XX/XXXX, I noticed my application had not processed and I called them and spoke with a representative to make sure my application would be in process and my XXXX payment would be normal. I was assured that my application would be processed before my XXXX payment. On XX/XX/XXXX, I received notification that my monthly payment on income driven that has been approximately {$450.00} was going to be {$2700.00} on XX/XX/XXXX. I immediately called XXXX and spoke with XXXX, employee ID XXXX, and was told that my XX/XX/XXXX, payment of {$2700.00} had already been issued and could not be adjusted. I asked XXXX to speak with a supervisor as I could not understand why I was paying for their failure to timely submitted my application. I then spoke with XXXX, employee ID XXXX, who said my only option would be to take a deferment. I explained that was not ideal since if I do not pay off my loans that would not count towards my forgiveness period and would add an extra payment on at the end of the 25 year forgiveness period when I will be hopefully making more money. He said there was nothing that could be done other than the deferment. I then stated that I was typing a complaint to the CFPB as I spoke and he was going on the record that I had to take a deferment even though I had timely submitted my application, but they had not timely processed it. He then said he was going to check on something and put me on hold. When he came back, he said he would escalate the issue and process my application himself today, XX/XX/XXXX, and put in a request for my XXXX statement to be reissued, but that there was no guarantee that it would be processed and my payment adjusted. He said I could take a deferment even after XX/XX/XXXX, but since I have direct debit, that I would need to request the deferment by XX/XX/XXXX to avoid the draft of {$2700.00}.
I have had similar issues like the one described above every single year in renewing my income driven repayment request. What can I do to prevent this from happening again? Why is a student loan servicer permitted to delay processing timely submitted applications and stick me with the bill? Once they issue the bill, there is no adjusting for XXXX 's error other than for me to take a deferment that has a negative impact and extends my forgiveness period a month?
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10/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My complaint is about the time it is taking to process my IDR, not getting any replies back as promised, given misinformation, and customer service representative acting as a barrier to getting my problems resolved. I submitted my IDR application on XX/XX/2018, and didn't know to check the {$5.00} hardship payment box. On XX/XX/2018, I received an email advising me that my application had been placed on hold, and that no action was needed from me. After waiting a few weeks for this to resolve, which never happened, I called XXXX XXXX for an explanation. At which time I was told that I had not selected the box to pay the {$5.00} interim payment required for the application to be processed. I have spoken to several representatives with different theories on why my application was placed on hold and not processed accordingly. One rep told me to wait for the {$5.00} billing, and once that was paid, it would trigger processing, and in the meantime placed me on a forbearance. Another rep told me that, one forbearance was in place when another one was processed, and that was the reason for the delay. Once one forbearance drops, the application would be processed correctly. I started receiving a notice to pay, and late notices, which prompted me to call again. This time though, the rep starting telling me that I had to pay the amount billed until I insisted he looked at the notes further. He could not give me an answer for why it has taken so long to process my IDR, at which time I requested to speak to a manager. He told me there was not a manager. I then requested for him to write me a letter stating all that I have been through, to which the answer was no. I demanded to speak to a supervisor and was told there was not any managers or supervisors, but he could transfer me to someone else who was just going to tell me the same thing. And, surely enough he did, only this time I've met with the representative, XXXX XXXX who has not come through on promises, appears to be non chalant about the urgency and possible adverse credit reporting, when asked to speak to a manager again, I was told that there was not a manager available. I am highly concerned about whats going on at XXXX. There doesn't seem to be any concern for the borrower 's frustration, and no incentive to go above and beyond to help borrowers with problems. As a matter of fact, the representative I've encountered encouraged me to make a complaint if I didn't like it. Dismayed and frustrated concerned about my credit, I am highly recommending that someone look into the practices of XXXX XXXX. And to add to matters, I just received a text today, stating that my payment is late.
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09/02/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I have been in repayment since XX/XX/XXXX for 2 of my federal loans and since XX/XX/XXXX for another 2 of my federal loans. This is confirmed by NSLDS database. I have never re-consolidated my loans since then as I have been pursuing PSLF. I have been in an XXXX XXXX ( XXXX ) XXXX since XX/XX/XXXX until present. The loans were initially serviced by XXXX and once the federal government contracted with Fedloans then it was automatically transferred to them. Appropriate Employment Certification Form ( ECF ) have already been uploaded on Fedloan 's website for months.
I have always had my loan payments on autopay and never requested to be in forbearance.
Multiple payments that should have counted towards my PSLF have been marked ineligible incorrectly. I spoke to Fedloans and they agreed. However, told me it would take " several months '' to have this reviewed and corrected. As Fedloans will no longer be the loan servicer in XXXX, I would like to resolve this and have an expedited review of my eligible payments.
Below are the payment dates that are incorrectly deemed ineligible : Loans Period Due Date Amount Due XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Please let me know what documents, if any, is required for your review.
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10/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Older American, Servicemember |
In the fall of XXXX I enrolled in a Masters Program at the XXXX XXXX for Advanced Studies, XXXX XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX FL, XXXX. At that time, I applied for and received a Federally Insured Student Loan in the amount of {$12000.00} in order to help pay my expenses.
Due to complications from the aftermath of Hurricane Andrew the year before, my parents moved out of state and I was without help in taking care of my XXXX children.
Trying to balance school, work and children proved overwhelming and I was forced to leave school and also move out of state.
As I was between jobs, employed at minimally paying jobs or even without work for several years, I was unable to make payments on the original loan and defaulted.
My original loan was eventually purchased XXXX XXXX XXXX XXXX XXXX PA and I was made aware of the loan 's existence again when I filed for bankruptcy in the early XXXX 's. The method of my becoming aware was when attorneys contacted my husband, whom I did not even know at the time I took out this loan, and threatened to garnish his wages for repayment. Needless to say, this led to a divorce.
As I have finally worked myself into a regular fulltime teaching position, I have been attempting to make regular payments in the amount of {$300.00} to {$1000.00} a month in order to try and get the amount down.
Every month I receive a bill and I have never had a bill which indicates my Current Balance of almost {$32000.00} is decreasing.
This brings me to the point of my complaint. I have no problem in repaying the original amount of my loan plus a reasonable interest. However, my original {$12000.00} is now, according to AES, {$31000.00} and in the time I have been paying, it has never gone down. This while the statement tells me I have paid a total of over {$29000.00} in both interest, {$21000.00} and principal, {$8000.00} over the years, with the {$31000.00} yet to be paid.
I have asked AES for a complete accounting on this loan from the time it was originated until now. They have told me they are unable to provide that information.
Any assistance your agency could provide in assisting me in either getting a full accounting or assisting in understanding how much and how long I would have to pay until this is paid off, or even if it could be forgiven considering how much I have repaid over the years would be appreciated. It appears this will never, actually be paid off, but will continue to provide AES with income for the rest of my life.
I am concerned that at the age of XXXX, with retirement on the horizon, my retirement income will not be enough to repay this loan and still survive.
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05/22/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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On XX/XX/2021 via Priority Express mail number XXXX XXXX XXXX XXXX XXXX XXXX Fedloan Servicing received my validation of debt letter specifying I want direct verification of the alleged debt they say I owe. I requested to have the competent evidence of said debt and validation under penalty of perjury and as allowed by law, I also asked them to provide me additional evidence including proof that they are licensed to collect in the state of my place of abode. During the initial 30-day investigation period, Fedloan Servicing was on notice that they should not email or call me, not collect any alleged debt, to write me only at the address listed in the letter, to not send me printouts/copies of the proper documentation, and to not send me statements/bills. Fedloan Servicing did not provide me direct verification, proof that sufficiently satisfies their claims, and no response to any of my correspondences. Upon further research and discovery, I am the consumer in fact, natural person, original creditor, lender, executor, administrator, holder in due course of any and all derivatives thereof for the surname/given name. Pursuant 15 USC 1692e ( 2 ) ( B ) any compensation lawfully received by any debt collector is FALSE REPRESENTATION and using the false representation of the amount or the legal status of any debt is also FALSE REPRESENTATION pursuant 15 USC 1692e ( 2 ) ( A ). If there is a debt owed, why is the balance in a positive status? In addition to the statement of dispute, a 2nd notice for Direct Verification, Affidavit of Truth and a Rescission of Signatures notice has already been provided to Fedloan Servicing by I, the consumer in fact via Certified mail number XXXX XXXX XXXX XXXX XXXX. Pursuant to Fair Debt Collection Practices Act ( FDCPA ) and 15 USC 1692g ( a ) ( 4 ), if the alleged debt is not directly verified by the true bill in commerce within thirty 30 days, per law, it be deemed void by the consumer acting as administrator pursuant to 15 USC 1692c ( d ), consumer defined, administrator. Not only the allege debt is still not directly verified, Fedloan Servicing has committed several federal violations against me, a Private law abiding Federally Protected Consumer, for which I am entitled remedy. Fedloan Servicing must now provide me the following due to their trespass against me in which they are civilly liable for pursuant 15 USC 1692k : 1. Reimbursement of all prior compensation applied 2. Amount owed to me as stated in the Bill of Particular ( s ) All the documents, exhibits, violations, Bill of Particular ( s ), and overall proof of my claims are included in the attachment to further explain this statement.
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10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Over the past few years, through requested audits and working with the CFPB and the North Carolina Department of Justice, Consumer Protection unit, I have tried to receive a fair evaluation of payments I've made to the PSLF program.
However, despite that, there are six ( 6 ) payments that still aren't counted as part of my overall PSLF eligible payments made that I believe should be considered eligible due to my conversations with Fed Loan Servicing phone representatives, who advised me each time I had questions about my account. These phone representatives took notes during each of our calls, and it is my belief that Fed Loan Servicing should look into those notes, which will verify that the following payments should be counted as part of my PSLF counts : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX ( You've stated that you will be making a correction to have this payment count ) 5. XX/XX/XXXX 6. XX/XX/XXXX With Fed Loan Servicing sending student loan accounts to a new servicer this XXXX, I believe that this issue needs to be resolved prior to the transfer of my account.
Thank you for your assistance in this matter.
-- -- -- -- -- -- -- -- -- -- -- -- -- -- -- - Email on XX/XX/XXXX Dear Fed Loan Serving, I wanted to provide my addendum regarding my request for an audit of my account prior to any transfer to my account to a new student loan servicer. Specifically, I would like a detailed explanation as to why the following student loan payments were *not* counted as part of PSLF counts, which is currently at XXXX/XXXX. It is my belief that based on guidance from Fed loan Servicing phone representatives, I followed the appropriate instructions related to payments for the following months and believe that they should part of my PSLF counts : 1. XX/XX/XXXX 2. XX/XX/XXXX 3. XX/XX/XXXX 4. XX/XX/XXXX ( You've stated that you will be making a correction to have this payment count ) 5. XX/XX/XXXX 6. XX/XX/XXXX Throughout my experience with Fed Loan servicing, I have always turned to your phone representatives to answer any questions I had related to my payments, and believe that the 6 monthly payments should count toward my PSLF.
Because of the urgency of this issue and the transfer of Fed Loan student loan accounts to another servicer in the next few months, I will be elevating this issue to the CFPB and the North Carolina Department of Justice, Consumer Protection Unit.
Please conduct a diligent audit for the months noted above, so that this issue can be fully resolved before the transfer of my account to a new servicer.
Thank you, and I appreciate all of your help in this matter.
Best regards, XXXX XXXX
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01/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am furnishing this complaint against Fed Loan for denying me the right to have student loans removed off my credit because of my criminal record according to False Certification. They found me not eligible by stating there is no evidence that the school was made aware of the disqualifying status. I was not made aware that I might not qualify for employment due to my criminal record for which field I was being trained in because no one asked or gave me appropriate counseling.
XXXX College, formerly known as XXXX XXXX XXXX College would have been aware ONLY if the school would have INQUIRED about my criminal record prior to enrolling in school. I have no reason to deny that when this is public records and apparently can be found.
Furthermore, I inquired about the Promissory Note with XXXX XXXX Student Loan Servicing before because I wasnt certain that I had signed on to this and requested that send me a copy. The Promissory Note has incorrect information that I highlighted such as my name. It asked for your whole name and my whole name is not located anywhere on there. Also, there is nowhere on the Promissory Note that ask are you a felony for any type of crime other than for fraud. Nor did I receive counseling regarding a loan or my eligibility for a loan and anyone could have done an electronic signature.
However Fed loan states you may qualify if you had a physical condition, medical condition, legal status, legal condition or a CRIMINAL RECORD that would legally bar employment in your field of study at the time your school certified or originated your loan. How was I supposed to know this information? They asked about fraud, then they should have asked about other criminal records.
According to XXXX and XXXX, XXXX is where I now reside. Both states have set rules that prevent one from gaining desirable employment in the XXXX XXXX and to provide a XXXX business for XXXX XXXX XXXX. However ; my criminal record has become an obstacle. I studied XXXX XXXX so that I would have essential XXXX skills and knowledge to become an XXXX and to work with XXXX.
I am not able to get ahead in life and to have been to school and still not able to conquer my dream job is quite depressing and embarrassing. I would like to have these loans removed off my credit immediately. Extortion is illegal and again, I think that the school should have questioned or counseled me before signing up for a program that I cant benefit from.
I wish I would have known going to school wouldn't benefit me because my criminal record prevents me from gaining employment and becoming an entrepreneur.
I have attached documents for you to review.
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12/06/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Attempts to collect debt not owed
- Debt was paid
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|
Web |
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XX/XX/XXXX i received an email stating that I was late on my payment. THe email stated " This reminder is to let you know your payment in the amount of {$330.00} was due on XX/XX/2018. '' So i called on XX/XX/XXXX to figure out why I was behind. I knew i made a payment on XX/XX/XXXX for {$160.00} and a 2nd payment on XX/XX/XXXX for {$160.00} to make my full payment by the due date. But when i checked online it said that i owed {$150.00} plus my XXXX payment of {$330.00}. I explained the above about how i paid and the rep said that because i alloted my second payment to certain loans that interest accrued and I owed it. I told him that i made the monthly payment amount though. He said he create a re-allocation request that would take 7 days. I then thinking about realized how could i owe {$150.00} extra when i made a payment to each loan and targeted {$150.00} to the loan with the highest interest rate. So I called back on XX/XX/XXXX and spoke with a different rep. She stated she didnt know why it showed I still owed money when i clearly made the full payemnt with my two payments and i allocated a dollar to each loan. She said that she would request that my account be adjusted as she sees the payment. she stated that would take 3 business days. So i waited until XX/XX/XXXX evening to check on the account. Neither of the requests occurred but I made my payment of {$160.00} again on XX/XX/XXXX. Yet on XX/XX/XXXX it showed i still owed {$320.00} rather than only owin {$160.00}. So i called again to follow up. The new rep stated that when i allocated i didnt satisfy what i owed for each loan. By alloting a {$1.00} on each loan except for 1 with {$150.00} that the others still had to be paid their stated payment amount for each one. I asked her then why is there an option to allocate funds to certain loans within my payment amount. she said that only if you paid more than you agreed payment amount could you allot more funds to go to a certain loan. This is a deceptive practice which essentially forces payers to not allot funds and payoff loans with higher interest rates without paying an amount much higher than their agreed payment. Essentially, I'm on an income based payment plan that they decide the payment but a student can't allocate funds even though on the payment screen has a section to do so. This gives student repayers no options except to pay more than they can afford and not target loans with high interest rates based upon the payment the income based rate or repaye rate assigns to them. XXXX tried to make me pay {$150.00} extra dollars than the agreed {$330.00} amount that they set as my affordability range for XXXX.
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02/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Fedloan took over servicing for all my federal loans. They consolidated then and now I am asking for a due date change and they refuse. They will not work with me. I want to pay but they refuse to do anything to even help me. Shaday the customer service rep was very rude and talked over me. I asked for a supervisor. I wasn then transferred to XXXX who explained that they will not change the due date from an ICBR payment plan. While I was not advised of this, nor did I know I was locked in a forced to stay with that due date until today. When I had called on XX/XX/2017 the agent I spoke to incorrectly told me information in which Fedloan will not honor. They have a nasty habit of telling me wrong information, which then hurts my credit and hurts my payment history. I have worked hard to stay in communication with this lender but they will not work with you, they will not help you. The answer I always get is pretty much " Tough '' while their website is littered with saying to call in if you are having trouble making payments, or need to change due date. When I filed the ICBR there was NOTHING in any fine print, nor was it ever mentioned in conversations with Fedloan I was locked into that due date. I am now getting constant letters and calls, I am not able to EVER see up to date information because of their computer system. I made a payment on XX/XX/2017, the payment cleared my bank this morning at XXXX on XX/XX/2017, yet Fed loan wo n't show a posted payment until at least XX/XX/2017 making this reflect an additional several days late to my payment. The payments in the past made on Friday would be honored on that date even if it had clearned on the Monday after the weekend. I feel Fedloan is playings, inconsistant and unwilling to even work with borrowers. I can never ever get the same answer twice from them. It 's not right and it is morally and ethically wrong of Fedloan to operate in this manner. Countless student loan lender problems and NOTHING has been changed. NOTHING done at all to help just more frustration from Fedloan every day when I just want to make my payments on time. I was told I owe them XXXX bucks but my account shows pending payment still even though my bank statements CLEARLY show in black and white the payment was made, recieved and cleared and yet I am still 4 days late according to Fed loan. Why is this happening? Why am I denied current access to real time information of my accounts? I will never ever be able to pay off my student loans if they refuse to even compromise when I am begging them to take my payments on a date I know I wo n't be late! Why would any company turn down a customers money?
|
04/06/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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|
Web |
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I am writing to express my frustration with the credit reporting practices of Fedloan Servicing. After I reapplied for an income-based repayment plan my payment increased significantly. I did not have the means to make the new payment. As I was trying to figure out my options for repayment Fedloan Servicing reported my account as delinquent. I was never contacted by Fedloan Servicing about my delinquent account.
To my dismay, I discovered that my credit score dropped over XXXX points because of a negative report from Fedloan Servicing. I went from a credit score that was in the high XXXX to a credit score that was is in the low XXXX. I inquired with a credit bureau about why my credit score was so low. I was unaware that my federal loans were never consolidated when I transfer by loans from a XXXX XXXX back to the federal government. As I understood it my loans were consolidated under XXXX XXXX, but when I transferred them to the federal government they were somehow unconsolidated. According to Fedloan Servicing, I have XXXX outstanding federal loans. Fedloan Servicing reported a late payment for each loan. I now have XXXX negative reports! I no longer qualify for any type of credit! I was planning on buying a home this year but my dreams are dashed by this simple mistake! I am not sure how long I have to wait until I am creditworthy in the eyes of a mortgage lender. Despite buying a home I can no long obtain a fair deal on any credit. As I understand the negative report will stay on my credit report for seven years!
I believe this an unfair practice. Most if not all consumers paying back their student loans to one servicer for student loans owned by one entity i.e., the federal government would think that their single payment to a servicer constitutes payment for the outstanding balance of the loans borrowed while in school. I believe most do not understand that the loans may be treated separately and that a late payment could result in the servicer reporting a late payment for each individual loan. Servicers of student loans should disclose that a negative report will be submitted for every outstanding loan if you are late on a payment. I was stunned that my loans were not considered to be consolidated although they are owned by the same entity. Fedloan Servicing and other student loan servicers should disclose to consumers when their loans are n't consolidated even if the loans are owned and or serviced by one entity and, as a result, a negative report to a credit bureau will show a negative report for every individual loan. This has indelibly affected my ability to obtain reasonable credit offers for several years!
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08/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
A few weeks ago I increased my monthly payments from direct debit to add an extra {$140.00} per month onto my monthly installment amount. I received an email on XXXX XXXX, 2017 at XXXX XXXX stating that I am enrolled in direct debit service so the payment of {$360.00} will be automatically withdrawn from my bank account on X/XX/2017. On XXXX XXXX, 2017, I looked at my bank account and noticed that my student loan payment was not taken out of my checking account. I called customer service and was placed on hold for 35 minutes, only for them to tell me that the Delinquency is no big deal, that the confirmation letter they sent me on XXXX XXXX was a mistake in their system, and that it wo n't change anything on my account. Upon logging into my account I noticed that all of my loans were DELINQUENT. I manually processed a full payment immediately in order to cover the over due balance. I then received another letter on XXXX XXXX, 2017 stating that interest had been capitalized on my loans. I immediately went in and made a payment for the interest amount of {$53.00}. This error needs to be corrected and I demand the delinquent status be taken off of my account and erased from my payment/credit history. I talked to customer service today for 33 minutes and they admitted their mistake in sending me a confirmation that my payment would be automatically withdrawn on the due date, they told me that because of a delay in their system, they could not take off the capitalized interest. I then spoke to a manager who put in a claim for me and told me to call back in two weeks. I do n't want to wait two weeks to get my money back and for them to fix their mistake. But not for the confirmation email and letter I received on XXXX XXXX, 2017, I would not be delinquent on my loans, had forbearance placed on my loans, and be charged capitalized interest. I pay my bills every month when they are due and in fact, I pay more than what is due. As a customer I deserve respect and I was treated as if it was my fault. The customer service man I spoke with today, XXXX XXXX, told me that it is not likely anyone will be able to help me even though he is putting in a request to management, after he rightfully admitted that the reason for this matter was due to their own mistake and systems. I have received emails and letters in the mail which apparently, accounting to FedLoan Customer Service, were incorrect. As a customer, I relied on this information from FedLoan Servicing, which caused my accounts to become delinquent and my loan interest to be capitalized. I am very disappointed in FedLoanServicing and I expect this mistake will be fixed promptly.
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08/28/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
Servicemember |
confirmation number XXXX Issue # 1. XXXX hasnt not been corrected. Accounts still show bankruptcy. They were not included in a bankruptcy. So far I have submitted fedloan documents showings accounts paid in full not derogatory. I have also supplied bankruptcy papers showing not included in a bankruptcy. Also XXXX discharge due to XXXX papers. EVERY TIME I call XXXX they tell me they are not going to remove. They have also refused to conference call with the creditor. Now they told me on phone they dont have documents I submitted and will not call any bankruptcy court to verify. They have also sent me letters im being frivolous recently. This improper reporting has cost me many credit card applications and housing since I have so many fedloans not showing paid as agreed. I have been waiting and fighting a year to be fixed. Fix immediately. Should show 7 to 9 paid in full accounts. No more pending. XXXX refuses to fix immediately after this error has been partially there fault for over a year now. This needs to be rushed now. Im getting economic loss, high interest rates, and lost housing because of false reporting. no more waiting Issue # 2. around XX/XX/XXXX I submitted XXXX credit report to show status of the XXXX and they added XXXX using XXXX credit report. I have since disputed and they told me americu verified account. I have called XXXX and they have not reported to anyone about accounts in my name recently. There should not even be a dispute on my end since it was not correctly added to XXXX by using a credit report I gave then from another agency regarding something else. A representative stated that XXXX has always been they since XXXX. there resolve XX/XX/XXXX shouldnt be there since it wasnt correctly reported. A agent stated to me XXXX XXXX its always been there. This isnt true. XXXX has failed to give me how it was added in XX/XX/XXXX. I want proof americu initiated adding it recently. If they did not. It needs to be removed. Please XXXX dont send me something that is in progress. I have also included in the past another credit reporting agency XXXX stating all paid in full. Fix this immediately ( yes or no ).
in this complaint im including.
1. A recent result for cfpb were XXXX states accounts were not included in a bankruptcy 2. something from the bankruptcy court stating XXXX were not included 3. A statment from XXXX stating they never reached out recently to equifax 4. A credit report from XX/XX/XXXX and XX/XX/XXXX showing that it wasnt previously on my report until I submitted my XXXX dispute in XX/XX/XXXX to XX/XX/XXXX A XXXX letter stating accounts paid as agreed, paid in full not derogatory
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02/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I will try to be exact, but brief.
I have dealt with XXXX XXXX for a long time. I have been in school or unemployed a long time. This year ( XX/XX/XXXX ) I was worse off than ever before. I had my electricity shut off, and was getting less income than in the past. In the past ( pre-XX/XX/XXXX ), I had a $ XXXX/month payment due to my situation. Yet this year ( XX/XX/XXXX ) I was expected to make ~20usd payment every month. Not awful, but didn't seem to reflect my financial situation in any way. I was worse off this year than in the past, and in the past made {$0.00} payments, so why did this year change?
They kept asking me for IDR paperwork. I would submit it. They would wait roughly a month, then kick it back to me saying it wasn't correct, and to re-submit. I would re-submit the same thing because it WAS correct. This happened several times.
I moved in XX/XX/XXXX, and changed my address. Yet they persist to this day, sending letter to my old address. Which adds more time. They send it overseas, it takes 2 weeks to get here, then it's routed to my old address, then re-routed to me. I have tried asking about the account mailing address, but they do no answer about this either. It's correct on the online profile, so I don't know why they keep sending it to my old address.
Eventually they accepted my IDR. But not after several MONTHS had gone by. With me trying to get them to explain this. Why is this being rejected? It's correct paperwork. Of course I was tacked on to thousands of dollars in fees and late payment stuff etc.
After finally having the IDR recalculated, and the demand for XXXXusd/month, I asked them why I had to pay anything if I had not had to in the past based on my income. If my income was worse, to the point I had my power shut off here. No reply.
I repeatedly tried to get someone to look at it, or explain it, or explain why it was rejected originally, or to have these fees removed or addressed by them. No answer.
After waiting for months, and asking repeatedly for help, and recieving none, I finally made a payment out of fear of defaulting, based on the increasingly aggressive auto-generated account letters they were sending.
A month later, even though I had made a payment, they claim I have defaulted on my loan.
I don't understand why, so of course I wrote them. No response in a month now.
I would not have defaulted if I had gotten even a semblance of any kind of support or help in the last 9 months of trying to get anything on the account serviced.
From my perspective, they have made the entire process a closed box. I can not get help. Period. It's like screaming into the wind.
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03/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I filed my Employment Certification Form with XXXX XXXX on XX/XX/XXXX in order to have my payments counted towards PSLF for the last year.
This form was rejected on XX/XX/XXXX with the reason being that I did not provide an employment begin date ( attached ).
I called XXXX on XX/XX/XXXXand spoke to Operator ID XXXX. She explained that she was not a part of the XXXX PSLF program and had me transferred back into the main que where I waited and spoke to ID XXXX. ID XXXX seemed confused so I requested to be transferred to a supervisor. I received supervisor ( XXXX calls them an escalation specialist ) ID XXXX. I explained to him that my Employment Certification Form did have a begin date of XX/XX/XXXX but the rejection letter dated XX/XX/XXXX said there was no date on the form. Escalation Specialist acknowledged the mistake of XXXX behalf and said it will take 10 business days to resolve the matter. He also mentioned to me that the reason why my form was rejected was because they have a start date for me of XX/XX/XXXX at my current employer, not XX/XX/XXXX as has been stated on my two latest XXXX forms from XX/XX/XXXX( approved by XXXX ) and my latest rejected XXXX Form datedXX/XX/XXXX.
I researched the matter and discovered that XXXX XXXX is relying on my Payment Tracker form for my employer start and end dates ( attached ). This is where XXXX XXXX was getting the incorrect XX/XX/XXXXemployment begin date for my current employer. Over the years I have complained about this Payment Tracker form because it gives incorrect employment begin and end dates. For example, I left one employer on XX/XX/XXXX notXX/XX/XXXX as this form states. I brought my concern up to XXXX XXXX and I was advised that these employment beginning and end dates are determined when my form is approved by the Official who signs them and/or when they are received by XXXX XXXX, thus making them not actual employment begin and end dates. I have expressed a concern that these dates would be relied on in future transactions. Now the brain trust at XXXX XXXX is relying on these incorrect dates and it is holding up the approval of my payment certification.
OnXX/XX/XXXX I XXXX ID XXXX and explained the situation above. He was not understanding the matter. I was told to wait two weeks. In a nutshell, it is my opinion that XXXX XXXX is too lazy and/or incompetent to actually research this problem. Their workers are not knowledgeable nor do they care enough to fix this problem. I am constantly finding errors on their part at almost every communication I have with them. If my experience above is any indicator, waiting two weeks is an exercise in futility.
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09/10/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
hello I registered for a school on around XX/XX/XXXX i was told i had to take a student loans with XXXX XXXX but before i started classes i enrolled i a program caLLed XXXX XXXX that paid for my entire program and i no longer needed the loans From XXXX XXXX. The school was told to return the money and i did not find out they had not returned the money sent on my behalf until i started getting letters a year or so later saying that i owe money. Well i called the school to find out why was i getting letters say i owe and they kept giving me the run around. This kept me from living my life i could not go to school anymore and it caused me to almost to go into depression..i finally got a financial aid rep to help or i thought and she said they made a mistake and that i they were waiting a response from corp to see what they could find and what to do. well after awhile i found out that they had no sent the money back like promised. I called again an got hold to a new FA administrator who was totally shocked to find out that the school had over XXXX just sitting there in my account she said she going to do everything in her power to help get this right. Because it was so long my account had interest and they said the could not pay that part which left me a balance so i had to make a settlement and it was paid with my tax return! now it being reported as failure to pay but it is paid.. the other is reporting late over 60 to 120 days but its paid ... one is reporting open and sold or transferred. the amounts for the XXXX XXXX are for XXXX and XXXX for XX/XX/XXXX i call XXXX XXXX and the credit to see if they would update my report to show it is paid if the could take in consideration that the school held the money without my knowledge and i asked if the would show that it is paid and not report negative on my report with no late payments they said they would if they could but is was not up to them. Please help! it destroying my credit. This is the same with the Dept of Education on the date of opened XX/XX/XXXX for XXXX balance updated on XX/XX/XXXX it reports legally paid in full for less than full balance but it has FP all the way across my history if it was paid why is it reporting as failure to pay i asked if the could mark as paid and also take in consideration the school withheld that information about them holding the loan and not sending it back knowing my schooling was paid for. There is another Dept of education neg marks for a paid in full account which reports for XXXX transferred or sold opened XX/XX/XXXX i just ask if u can help me get to report paid with no neg marks u r appreciated please help my thank you
|
10/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I received two XXXX Grants : ( a ) {$3000.00} for Award Year XX/XX/XXXX-XX/XX/XXXX and ( b ) {$4000.00} for Award Year XX/XX/XXXX-XX/XX/XXXX Conditions of the XXXX Grant that would prevent it from converting to a Direct Unsubsidized Loan were : ( a ) I must XXXX as a full-time highly qualified XXXX in a high-need field, ( b ) I must submit annually a XXXX Grant Certification that states my intent to fulfill my XXXX Grant obligation and to document the the prior year 's qualified XXXX service.
I started XXXX at XXXX XXXX XXXX XXXX ( XXXX XXXX TN ) in XX/XX/XXXX and I sent certification for the calendar year of XX/XX/XXXX-XX/XX/XXXX.
I graduated with a XXXX on XX/XX/XXXX. ( Evidenced ) In a letter dated XX/XX/XXXX, XXXX XXXX stated that my XXXX Grant Service Obligation Period Start Date was XX/XX/XXXX. ( Evidenced ) During the XX/XX/XXXX-XX/XX/XXXX school year I remained at XXXX XXXX and submitted certification for calendar year XX/XX/XXXX-XX/XX/XXXX. Due to confusion, this certification was sent on two different dates ( XX/XX/XXXX and XX/XX/XXXX ). ( Certification 1 ) ( Evidenced ) I transferred to XXXX XXXX XXXX for the XX/XX/XXXX-XX/XX/XXXX XXXX year. Certification for Calendar year XX/XX/XXXX-XX/XX/XXXX was submitted on XX/XX/XXXX. ( Certification 2 ) ( Evidenced ) I received a letter dated XX/XX/XXXX from XXXX XXXX confirming that I had two years of certification requirements remaining. ( Evidenced ) Certification for XX/XX/XXXX-XX/XX/XXXX was submitted on both XX/XX/XXXX and XX/XX/XXXX. ( Certification 3 ) ( Evidenced ) I received a letter dated XX/XX/XXXX from XXXX XXXX confirming that I had one year of certification requirements remaining. ( Evidenced ) Certification for XX/XX/XXXX-XX/XX/XXXX was submitted on XX/XX/XXXX. ( Certification 4 ) ( Evidenced ) A letter dated XX/XX/XXXX from XXXX XXXX confirmed and stated that " ... you have fully satisfied your service obligation for the program of study ... and ... You have no further XXXX, certification, or other obligations for these grants. '' ( Evidenced ) XXXX XXXX then notified me that the XXXX Grants had been turned into unsubsidized loans.
I have made repeated phone calls to XXXX XXXX to correct the error.
In summation, my last XXXX Grant was received for the XX/XX/XXXX-XX/XX/XXXX XXXX XXXX year. I graduated from the XXXX Grant eligible program on XX/XX/XXXX. I then fulfilled my 4 years of XXXX and certification requirements for XX/XX/XXXX-XX/XX/XXXX, XX/XX/XXXX-XX/XX/XXXX, XX/XX/XXXX-XX/XX/XXXX, and XX/XX/XXXX-XX/XX/XXXX. It is my contention that XXXX XXXX has either erroneously or fraudulently converted the XXXX Grants into unsubsidized loans.
|
01/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am a XXXX completing my application for XXXX debt forgiveness. The loans in question are through XXXX XXXX.
XX/XX/XXXX- I received an email confirmation that XXXX had received my XXXX loan forgiveness application. In the email, it says I " should allow up to 10 business days for us to conduct our review '' and that " if we determine that your application is not materially complete, we will send you a letter that specifically advises you of the information/documentation we need to reconsider your application ''.
XX/XX/XXXX- I called to see how processing was going. I was told that my application was done correctly and it was sent to the federal government. I was told to check back in about 90 days.
XX/XX/XXXX- I called to see how the processing was going. I was told that my paperwork was n't done correctly and had n't been sent to the federal government. I completed the paperwork and resubmitted it this same day.
XX/XX/XXXX- I received a notification that my application was sent to the federal government.
I am filing a complaint for three issues on XXXX 's part. 1 ) XXXX said in writing that I should allow for up to 10 business days to conduct our review. XX/XX/XXXX to XX/XX/XXXX is 93 days. XX/XX/XXXX to XX/XX/XXXX is 92 days. 2 ) I never received " a letter advising me of the information/documentation we need to reconsider your application ''. I was told via phone that this did n't happen because it took so long to process my application. 3 ) On XX/XX/XXXX, I was told via phone that my application was completed correctly and sent to the federal government. This was incorrect. I waited nearly 3 months to check back in because of this.
I understand that I filled out the paperwork incorrectly. This was my fault. It still does not excuse that it took nearly 185 days ( 128 business days ) to process my paperwork. If I allow 10 business days for them to process it, it should have only taken 20 business days. It also does n't excuse them from not mailing me a letter notifying me of how to fix my application once they saw it was done incorrectly. I also was incorrectly told that my application was completed correctly and sent off to the federal government. I only discovered that my application was n't done correctly after taking the initiative to call and check how my application was progressing.
I have filed a complaint. The complaint was denied and I was told I was responsible for all interest accrued. They will be mailing me a letter explaining why the made this decision. I also asked to obtain all of my account notes and a record of my phone communications with them. I was told it would require a subpoena.
|
03/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
XX/XX/XXXX I applied for a hardship economic deferment on every educational loan I possessed. This deferment was granted for the consolodated subsidized and unsubsidized loans adminstered by AES, but AES denied this deferment for XXXX private signature loans they were administering on my behalf. As I was in XXXX XXXX outside of phone contact and with limited internet connection, I organized electronic communication to follow up with my loan deferment process as I would not be able to have access to standard postal letters. XX/XX/XXXX, I was able to return to the United States and retrieve my postal mail where I discovered a letter never delivered electronically to my account which stated that my deferment request was denied for the XXXX private student loans administered by AES. When I contacted AES to inquire why this notice was not sent to me electronically as I was in XXXX, or inquire as to how I was able to fix this mistake, I was informed that AES had closed that account and sold the debt for those obligations and could not comment on how or why electronic communication was not sent to me, why I was not contacted, or why the deferments were denied. When I asked how XXXX loans administered by AES could be denied a deferment when XXXX other loans administered by AES were granted the same deferement for the same period, I was told they could not comment as they had closed those accounts. In XX/XX/XXXX, I once again applied for a deferment from AES which was denied, while the same deferment was granted for the same period with the same information for loans administered by XXXX. When I contacted AES to inquire how a federal loan could be denied a deferment when the same deferment was applied to other federal educaitonal loans, through the same program, with the same information, I was informed that they could not comment on why and I should just reapply. I believe that AES is purposefully and systematically seeking to deny deferment requests in the hope that individuals will not notice or be able to contact AES services so the loans could be placed into default and claimed under federal insurance programs. I am seeking assistance as I have returned from XXXX and would like to address the issue of the XXXX loans which were denied deferment, subsequently placed into default, and are now an issue on my credit, to which AES has consistently refused all comment or willingness to address. I left with a debt that I am not able to address and a company who is not interested in working with me to create an adequate method for repayment, which is now affecting my credit and backgrond investigations for future employment.
|
12/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
My loans have been serviced by American Education Services ( AES ) since I initially took them out- with the announcement that loan payments that didn't previously quality for Public Service Loan Forgiveness will now qualify as long as loans are consolidated into direct loans, I initiated loan consolidation to direct loans for the purpose of PSLF ( I have been working in public service for over ten years ). I received my loan consolidation confirmation on XX/XX/21 ( loans are now serviced by FedLoanServicing ) and started using the Department of Education Public Service Loan Forgiveness Help Tool in order to confirm my qualifying employer and submit the request for loan forgiveness. Upon completion of the help tool, it informed me that my loans did not qualify for PSLF because they were not consolidated direct loans. I signed in to studentaid.gov and my loans are still listed as being held by AES. I contacted the Department of Education support center and they informed me that many other people have been contacting them with this same issue- that their loans are not being updated in the National Student Loan Data System after consolidating to direct loans. They suggested I contact AES and tell them my information needs to be updated in order for me to complete the PSLF process.
I contacted AES on XX/XX/21 and told them my information needed to be updated in the National Student Loan Data System in order for me to complete my PSLF application and have my loans forgiven. They informed me that I have a {$0.00} credit on my account ( they owe me {$0.00} )- they could not explain why the payoff amount from the loan consolidation was not correct to reduce my balance to {$0.00}. Because there is a {$0.00} credit on my account, they said after one month they will discharge that amount to {$0.00}, and then one month after that they will update the information in the NSLDS. I won't be able to complete my Public Service Loan Forgiveness application for 2 additional months because they asked for the wrong amount to pay off my loans. My loans are consolidated with FedLoan Servicing. Both companies are owned by PHEAA. They are at the same location.
AES told me there's nothing they can do to discharge the {$0.00} amount they owe me or update my information with the Department of Education any quicker than 2 months. They don't own my loans anymore and they are holding up my ability to apply for PSLF. I've been a dedicated public servant for over ten years and the recent announcement expanding PSLF is a huge help to me, and this large company with a checkered past is preventing me from taking advantage of the opportunity.
|
04/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Per review of my student loans, which started in the year of XXXX and was consolidated in the year of XXXX for the PSLF. My qualifying payments were IBR at {$0.00}. These loans were created for me to attend and graduate XXXX XXXX XXXX. Currently, I have a Borrowers Defense Application in place that is pending/processing since XX/XX/XXXX for the XXXX XXXX XXXX loans because of the inaccurate information, fraud, and absent accreditation. Also, during this time I went back to school at XXXX XXXX XXXX ; XX/XX/XXXX, which has placed my current loans in a deferment. I was not made aware of this deferment, or was this information told to me. When I submitted my PSLF application and was approved, I was not made aware that if I was to start college again that my old school loans, that have nothing to do with my schooling now, would be affected. The other inaccurate information is Fedloan reporting my school loans on my credit report stating they will fall off my credit report in 7 years which will be XXXX. This is not correct as I received my loan in XXXX and this year of XXXX and month of XXXX, all account information of FedLoan should not be reported onto my credit. The reason it states " XXXX '' is because I made a conslidation on my loans but that doesn't change when I got the loans per when I spoke to XXXX. Ive already made a status change dispute of this to the credit bureau, and it was processed on XX/XX/XXXX, by FedLoan - " Dispute resolved - consumer disagrees. Before disputes were made, on Friday XX/XX/XXXX, I made a phone call to FedLoan customer service to ask what my best approach to my school loans at this time would be. This is how I was made aware of the deferment on my account and with no reason why. I asked about my loans being removed from credit and the representative stated, that is not accurate information, after 7 years only late payments fall off. I asked how long a wait would be on a Borrowers Defense Application and received an answer of over a year. FedLoan as a company has made it hard to move forward, be knowledgeable about account information, and has failed as company to keep me updated on my own information. Per credit bureau, after 7 years, a school loan does fall off your credit your report. Customer service should not be stating inaccurate information to current students, customers, members or whomever. After receiving the dispute results, I sent a certified letter to FedLoan, and only received a signed certified tracking card back. I waited 30 additional days with no payer correspondence. Again, I am asking for just the school loan to be removed from my credit report. Thank you.
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10/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing this complaint over concerns that FedLoan Servicing has inadequately managed my student loans. I have had an account with this servicer since XX/XX/XXXX when two Direct Consolidated ( one Subsidized & one Unsubsidized ) Loans were dispersed.
I have been making on time monthly payments to my lender in hopes of qualifying for Public Service Loan Forgiveness ( PSLF ). This program allows those working for non-profit organizations to receive complete loan forgiveness after 120 monthly payments under a qualifying income-based repayment plan. As a way to track progress, I am obligated to submit employment certification forms to FedLoan which confirms my eligibility and shows my time remaining in the program. Previously, I had received a letter directly from FedLoan Servicing indicating thetotal PSLF qualifying payments I made from XX/XX/XXXX until XX/XX/XXXX, in which it concluded was 32 qualifying payments. Ihave attached the supporting documentation. I have continued to make on time payments and submit employment verification since XX/XX/XXXX, but sometime between XX/XX/XXXX and XX/XX/XXXX FedLoan re-dispersedmy two Direct ( Subsidized and Unsubsidized ) Consolidated loans and created 3 new Direct Consolidated loan amounts ( now 1 Subsidized and 2 Unsubsidized ). In doing so they essentially reset my PSLF qualifying payment counts back to zero starting the Fall of XXXX. I am left with no clear indication that they will honor the previous qualifying loan payments.
I have contacted FedLoan numerous times to rectify the counts and have received inconsistent explanations each time. On XX/XX/XXXX, I requested for a formal review to be made of my account and that the total number of qualifying payments be recalculated and updated. At that time I was told that my original 2 consolidated Direct loans were split into 3 new loans due to the amount of interest my loans were generating, but that all of my prior payments would still be credited despite the changes. I then this week called to follow up and was told that there is a pending review because FedLoan is waiting for documentation from my " prior loan servicer ''. They claim that FedLoanhas only been my loan servicersince XX/XX/XXXX, which is incorrect since they have been the servicer since XXXX. This to me indicates that they have lost all prior documentation of my on time, qualifying loan payments to FedLoan and I am concerned that all of my prior qualifying payments will not be counted.The total PSLF qualifying payment count should be approximately 51 payments from XX/XX/XXXX until XX/XX/XXXX ( the date of my most recent employment verification.
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04/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Each year I submit an IBR request to my student loan company, American Education Services. Each year, they tell me it is incomplete because my spouse has not put her federal student loan data into the application. Every year she does. Then they take out an huge payment before it gets fixed. Last year, I got someone involved to deal with the situation. They have done the same thing this year. However, this time, the didnt approve the IBR for the same reason. We were on top of it and got it taken care of. I called and verified it was taken care of. My payment was reduced from the prior year and it was debited out of my account as such. Then, this month, they tell me my IBR was not approved for the same reason. They debited several hundred dollars out of my account that was unexpected causing overdrafts and not being able to pay bills. They tell me I have to resubmit the application for a third time. Yet, they have already approved the IBR plan as evidenced by the changed debit amount from my account for the lost year. I fell they are taking advantage of student loan borrrowers by losing information and telling me I have not done my due diligence when I have. I have done more than what is necessary to ensure my IBR plan.
In XX/XX/XXXX, I received a letter to reapply, which I did. My spouse completed her portion. Then they told it was too early. I did it again. My spouse and I entered our PIN numbers in the student loan database so they could have access to it in XX/XX/XXXX. OnXX/XX/XXXX, they stated that they sent a letter denying the request. The payment was too high. I told them they didnt calculate my wifes student loan information. I called and they said they didnt have access to my wifes student loans amounts. On XX/XX/XXXX. They told me to get it in and to call back that they received it. My wife completed the information and onXX/XX/XXXX I calle back to verify. I was told everything was done and my payments would be {$240.00}. This month they debited {$770.00} out of my account and told me IBR wasnt approved. However, my payments the year prior were around {$260.00}. They have now told me they are going to expedite another IBR request to the processing department. They are going to request a refund, which will take up to 30 days. In the meantime, we have bills to pay and no money to pay them. Further, other bills are being automatically debited for which I will receive more overdraft fees.
It is worrisome that I go through this every year with them. My wife has an XXXX XXXX and I have a XXXX XXXX. We dont have problems with her student loan company, just AES ability to receive and process paperwork.
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08/18/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
Servicemember |
To Whom It May Concern:This letter is to inform you that I recently received a copy of my credit report and after reviewing it I found a number of items on the report that are inaccurate. Please send me copies of the documents that you have in your files as of this date that you used to verify the accuracy of the accounts listed below. Under the Fair Credit Reporting Act, 15 U.S.C. § 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the accounts that you are reporting in my credit report. Please don’t respond to my request by saying that these accounts have been verified, I would like send me copies of the documents that you have in your files that were used to verify them. If you do not have any documentation in your files to verify the accuracy of these disputed accounts then please delete them immediately as required under Section 611(a)(5)(A)(i). By publishing these inaccurate and unverified items on my credit report and distributing them to 3rd parties you are damaging my reputation and credit worthiness. Under the FCRA 15 U.S.C. § 1681i, all unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for each of the accounts listed below within 30 days of receipt of this letter then you must remove these accounts from my credit report. Please provide me with a copy of an updated and corrected credit report showing these items removed. I demand the following accounts be properly verified or removed immediately. 1. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX2. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX3. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX4. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX5. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX6. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX7. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX8. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX9. Name of Account: Federal Loan Servicing Account Number: XXXX XXXX XXXXDate Reported: XX/XX/XXXXBalance: $XXXX
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10/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/2018 I attempted to change my income based repayment plan form a different IBR plan to RE-PAYE. I was told that I needed to submit an application to change my loan payment plan. During the process, I was told that My loan would be transferred to the standard 10 year repayment plan but in forbearance. I would then need to make a nominal payment, such as {$10.00} to cover the month on the standard payment plan. The following month, my loan would be transferred to the new plan and resume under the new RE-PAYE plan. They did say this would cost me one month of Public Service Loan Forgiveness as the month on the standard payment plan would not count.
I submitted my application. When the loan was transferred to the standard payment plan, I made a payment of {$10.00} as instructed. I waited and it took 3 months to change payment plans costing me 3 months of Public service loan forgiveness eligibility.
I submitted a new employment certification and on XX/XX/18 was told that I had made 44 qualifying payments.
On my XX/XX/2018 statement. I received notice that my account was past due {$0.00}. This was surprising since my account has been on auto payment from the 2nd payment. I also noticed that my Public service loan forgiveness qualifying payments has been reduced to 34 on several of my loans. I called the XXXX number and the person on the phone ( id : XXXX ) told me that the {$10.00} payment while my loan was transitioning plans, was not applied to all loans properly and there was an outstanding balance of a few cents on a few of my loans. She stated that since there was an outstanding balance over the past few months, the payments I made would not count towards public service loan forgiveness. I explained that I followed all instructions given and she agreed that they misapplied my nominal payment. Additionally, no notice was given about this outstanding balance until XX/XX/2018. I started the payment plan change in XX/XX/XXXX. She said she would submit the account for review to get the {$.00} cents removed. I explained I was more worried about the public service loan forgiveness. She stated she wasn't sure what would happen with that. I asked how long it takes to have my account reviewed and she stated she did not know but it could take a few billing cycles.
At this point, I feel I am being cheated out of qualifying payments towards public service loan forgiveness because of a clerical error. Additionally, I was not properly and timely noticed of a past due amount. Furthermore, I should not have 10 months of public service loan forgiveness retroactively taken away after it was already granted.
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02/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Ever since FedLoans took over my student loans in XXXX. I have had many issues and none have been resolve with Fedloans company. I have called many times to try to resolve the issues which includes : payment plan based on the 3 x I have summited income driven based ( IDB ) application so I can afford to pay my loans based on my low income status, I have along with summiting the IDB application 3 times I provided proof of my taxes, paystubs and copy of prior lending XXXX letter of approval and amount per the request of Fedloans varies reps. They also in both XXXX and XXXX put my account saying my accounts were not paid up to date. I have proof from both bank statements and recipt showing I had been paying my loans auto deduct from my XXXX XXXX XXXX checking account, and when loan was transfer from XXXX to Fedlaons I had made one payment for the amount of {$24.00} by visa debit on XXXX/XXXX/XXXX to Fedloans to put my account updated, then they said about two weeks later that they never recv. the payment when on my bank account statement clearly shows they remove the money from my checking account, the rep from Fedloans then asked me to make another payment for the same amount, on XXXX/XXXX/XXXX, I advise her I had made a payment prior, so I had to pay once again same amount, when I called them a week later to advise them now I show twice on bank statement the amount of {$24.00} taken out of my account they refused to refund me the over payment, and I had asked that any auto pay or direct withdrawn be remove so that Fedloan wont be able to take out any money from my account, once again they failed to do so because without my permission again they are taking out of my bank account another {$24.00} on XXXX/XXXX/XXXX. I have emailed them to correct this issue, I have called many times but nothing has been done. I have asked for Fedloans to place all my account they have together into XXXX payment plan, but it has yet to be done, I have asked for them to change my payments based on my XXXX income based application nothing has been done, I even recv. a letter stating my IDB application was approved from Fedloans as well but no payment on my account has been changed, I am very concerning that this company has not since day one of taking over my student loans accounts resolve any issues nor have they made any effect in trying to help me. I am afraid they are going to ruin my credit and I have doing so well paying my student loans prior to Fedloans taking over in XXXX. Please help me with these many concerns and issues I have with Fedloans.gov, before the matters gets worse for me. thank you for your time and help.
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04/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have had ongoing issue related to communication and customer service with Fedloan Servicing. I am taking advantage of the Income-Driven Repayment Plan and Public Service Loan Forgiveness programs and Fedloan Servicing is making it nearly impossible to participate. I have submitted the required paperwork for both programs as required and every time I need to re-certify or send in new documentation, there is a problem. For example, this year on XX/XX/19, I received an email stating that I would need to re-certify my Income-Driven Repayment plan.
The email stated that " in about 2 months, look for another communication from us with easy instructions and a direct link to recertify online '' and " If we do not receive your completed application and all supporting documentation within 10 days of XX/XX/2019, your monthly payment will increase to {$930.00}, first due on XX/XX/2019 ''. I decided to re-certify early given my experiences with Fedloan Servicing in the past. As of today, XX/XX/19, I have not received the email described above.
On XX/XX/19, I submitted my Income-Driven Repayment Plan documentation including the application and my tax return. On XX/XX/19, I received an email stating that my application was incomplete and that I would have to wait for a letter in the mail to explain what exactly was missing from my application. I uploaded my tax documentation again and called Fedloan Servicing on XX/XX/19 after not receiving any letter in the mail. The representative I spoke with was able to see both my application and tax information had been uploaded but was unable to tell me why my application was considered incomplete. I was then transferred to another section and told I would be on hold for more than 20 minutes. There is absolutely no reason why it should be this difficult to get a simple answer about an application for re-certification. I am still waiting to receive a response by email, mail or phone regarding this issue.
I have also submitted the paperwork for Public Service Loan Forgiveness Program. My initial employment certification was approved but when I switched employers and sent in my new certification, I received a letter stating the the form I had used was out of date. On the form, was the date the form was valid until. I completed and submitted the form well before that date. I called Fedloan regarding this issue and was told they would fix the problem. Several months later, I called again and was told that they had not fixed the problem and that I would need to submit a new form. Every time I have an issue with this company, I am told it will be taken care of and then it isn't.
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03/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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NOTE- this is separate from my other complaint with the CFPB re: FedLoan, that is currently in progress.
On XX/XX/XXXX I logged into my FedLoan account to schedule my XX/XX/XXXX payment (due XX/XX/XXXX). My account stated that my account was overdue. Confused (I pay my monthly, income-driven repayment amount of $XXXX each month), I read further. A random amount of $XXXX was applied to my account. This makes no sense- I am in the Public Service Loan Forgiveness Program (PSLF), meaning I pay each month through the income-driven repayment plan, which is determined annually when I submit paperwork. Last year, based on income and family size, my payment was determined to be $XXXX/month, XXXX - XXXX. I have no clue where $XXXX came from, and it was never reflected on my monthly billing statement. I called on XX/XX/XXXX and spoke to XXXX (employee # XXXX). She shared my confusion; she put me on a long hold and tried to determine where this charge came from, but couldn't determine it. She stated it was 'odd' and she hadn't seen a charge be randomly applied. She firmly stated that I pay the correct amount (for XX/XX/XXXX, it is $XXXX, and in XX/XX/XXXX my new income-drive repayment plan based on my recertification paperwork will be $XXXX, effective XX/XX/XXXX - XX/XX/XXXX). She advised me to pay 'what I actually owe based on my income-driven repayment plan' and she would put a note in the system. She also said she would send it to investigations. As of today (XX/XX/XXXX), my account is 18 days past due. I received a notice of my delinquency. I called FedLoan again and they said it was still in investigation, and that bad credit reporting won't occur until 90 days. They again reinforced that I should pay what I 'actually' owe and that the mysterious $XXXX should be resolved in 90 days. I am concerned it won't be- I have very good credit, and have worked hard for that score. I am mindful of all bills and have never paid a bill late, FedLoan and others. I do not want my score to be harmed by this issue with FedLoan. The employees cannot explain how this random charge dropped on my account, but they assured me it will be removed. I, however, have experienced multiple issues with FedLoan, particularly in the past year. I am very concerned. XXXX, the employee I spoke to on XX/XX/XXXX noted that my account appeared 'perfect,' meaning I always submit required paperwork on-time and pay my monthly bill. I am very concerned this account will harm me, despite doing everything right. I fear as I approach the end of 90 days, I will be forced to pay an amount I don't owe, or face a ding in my credit score. This isn't right.
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10/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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InXX/XX/XXXX my loans were transferred to Fed Loan Servicing ( PHEAA ), as I am working towards public service loan forgiveness. It took nearly a year for them to process and verify my payments, which only was completed after I filed a complaint with the CFPB. I received a letter in XX/XX/XXXX with the list of payments made. There were six payments that I disputed. For five different payments ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ) I was within a qualified employment window and had bank statements showing a withdrawl, yet they weren't counted. For another payment, it was pulled from my bank account XX/XX/XXXX, posted to my bank account XX/XX/XXXX, which was a Saturday. I had my last day at one qualified employer on XX/XX/XXXX and started a new qualified employment XX/XX/XXXX. Fed Loan claimed I was 'unemployed ' during that payment, even though it was pulled from my account on XX/XX/XXXX, while I was in a qualifying employment.
I submitted a letter disputing these six payments that were not counted towards my loan forgiveness despite being in qualified employment and proving the plans were made. This letter, along with supporting documentation, was sent via certified mail XX/XX/XXXX. I verified a few weeks later that it was received and was informed by customer service at Fed Loan Servicing that it would take up to a year or beyond to be reviewed.
I sent a second letter via certified mail XX/XX/XXXX requesting an update on the dispute letter and readjustment to my number of payments made. I was informed this was not available to be reviewed and there was no supervisor or any other staff member I could talk to.
Additionally, during this time I started school. I was put into a school based deferment in XX/XX/XXXX. I called immediately and completed paperwork XX/XX/XXXX to waive deferment. I was told at that time that if I wanted to continue to count payments towards PSLF that I should keep making payments as scheduled and they would be retroactively applied. I made payments XX/XX/XXXX and XX/XX/XXXX for the full amount of what was due. When I spoke with Fed Loan in XX/XX/XXXX I was informed they had not gone back and applied those two payments that I made on deferral to my qualifying payments.
Now, instead of being eligible for loan forgiveness in XX/XX/XXXX, they are stating I will not be eligible until XX/XX/XXXX. I would like the payments I made while in qualifying employment to be applied appropriately.
I am attaching the original dispute letter from XX/XX/XXXX, along with the payment documentation. I'm also enclosing the other complaint letter from XX/XX/XXXX.
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07/02/2017 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
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immediately Following 2 yrs of unemployment, I Started working as an XXXX at a local XXXX XXXX with a hire/start date of XX/XX/XXXX. My husband and I had just filed our joint income tax return for XX/XX/XXXX ' approx XX/XX/XXXX and was supposed to recieve our federal refund within 7-10 days. Approximately 13 days in, and have n't heard anything so I call the IRS and that 's when I realized our return was intercepted by Pheaa. It was n't until 4-5 days after this that i received notification via hard copy from the Irs. restating the interceptor/debt collector also identifying itself as pheaa. I was never informed by pheaa that my acct was in collections to begin with. I had ben given forebearances/deferments but never recieved notification of default. I contacted pheaa to inform them I had just started employment a couple weeks prior following 2 yrs of unemployment. According to their policy, they would n't seek further collections until i have ben employed for a continuous 12 months. So I would call back and set up payment arrangements when it got closer to the 1yr mark with my new found employer.. Well due to a protected Right, I was terminated from employment, having working my last day on XX/XX/XXXX, they suspended me and actually gave me a termination date of XX/XX/XXXX ( wrongful termination ) I never found employment until i found employment with a actual hire date of XX/XX/XXXX ( being unemployed for another 3 months ) I recieved my first pay check beginning in XX/XX/XXXX, and pheaa, without notification or informing me, had illegally began a wage garnishment on my paychecks not to mention by income tax return of {$5000.00} from back in XX/XX/XXXX that was mostly my husband because w filed jointly and he did no t owe debt.. I never knew that i could dispute the wage garnishment until XX/XX/XXXX. where i Had to send appeal to this attorney law office squire guy, for with my reason for appeal being checkmarked '' I was n't employed for a continuous 12months ''. Provided that I provide evidence that i had not ben employed for a continuous 12 months in order for them to stop wage garnishment. I provided them evidence from my current employer, where they confirmed by hire date of XX/XX/XXXX, and included everything for this wage garnishment to be stopped and this XXXX XXXX ( dcider of case ) was in favor of pheaa. I had proof of everything and i do n't actually think this XXXX XXXX looked at ... Them make matters worse, XXXX XXXX ordered pheaa to take 10 % of my monthly wages and they are taking double that out f my wages '' I make $ XXXX month and they have ben deducting approx $ 400-560 a month
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01/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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As of right now, I have reached out letting AES/Pheaa know when a payment will be made. I have given them a Cease and Desist order which they continue to violate despite all my efforts at communicating back and forth with them and even scheduling payments. Going forward, a {$5.00} fee will be added for notifications that I receive that are out of spite and not in good faith. When AES/PHEAA sends an email every single day about the same past due verbiage even when the borrower already contacted the servicer letting them know when the payment will be made, it is my right to add inconvenience fees to be immediately deducted from the loan balance, or in part, AES will be charged these inconvenience fees. I may have agreed to be contacted about delinquency, but I definitely did not agree to the way they are reaching out and handling it. Any person who works for this company is turned into a zombie and made to abide by a system that is only out to profit as much as possible from the people who really matter in this world ( the people who actually work hard to get what they are paying ). The people who work in this company are clear and present liars. The fees still stand and AES owes them. AES owes me {$10.00} so far for repeated notifications that have wasted my time in the process even after I was diligent enough to send them emails letting them know when a payment would be made. What I'm confused about is why they even bother with allowing people to send them correspondence if they just continue to send the same garbage emails about delinquency after people had already contacted them about when a payment would be made.
Check out this article where Senators are claiming that the CEO lied under oath. I'm going to send this to everyone I know.
https : XXXX " XXXX then asked if the Education Department has ever penalized XXXX for mismanagement, and XXXX said it had not. '' " But XXXX Department reviews suggested the contrary. XXXX and XXXX cited nine reviews since 2016 that revealed problems with the servicer 's implementation of XXXX, resulting in four corrective action plans and two fines, each more than {$100000.00}. '' Now how on Earth could this company expect its borrowers to have any trust whatsoever in this company with facts like the above? XXXX XXXX is eating too many Eclairs and counting his own dimes more so than protecting the interest of the borrowers. I'm going to write to XXXX XXXX and XXXX XXXX and explain to them my situation above. AES is coming closer and closer to forfeiture as a result of bad business and questionable behavior. There's also a matter of ethics that come into play.
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06/17/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is an on-going problem that has become " ROTE '' and Repetitious with this student loan debt collecting agency called PHEAA or Pennsylvania Higher Education Assistance Agency. On XX/XX/XXXX I received another Wage Withholding Notice which make 3 within 8 months. No response to my request for a Hearing on each notice. And, no response to the legal documents, forms and letters sent out " Certified Mail '' with each notice. The Packet I sent out on XX/XX/XXXX, " Certified Mail '', to PHEAA and the Credit Dispute Resolution Lead, included incriminating student loan documents taken from my original Files/ School student loan Records. Indicating my Private Loans were consolidated with some Federal Loans. My type of loan, the loan holder, balances, fees, penalties, interest and principle had been altered, lined through, crossed out with defaced manual entry ( s ) listed throughout the documents. This occurred without my knowledge or consent and is indicated on each document page. These records/documents date back to XXXX through XXXX. When my student loan exchanged hands between, my school, The University of XXXX XXXX and my loan holder, XXXX XXXX and was presented to me in XXXX. I questioned the validity of this loan, when I received my first payment notice. I made it known to the XXXX XXXX XXXX XXXX XXXX and filed a claim and sent out letters to various reporting agencies. PHEAA, as it was disclosed to me, has had in their possession, my private loan information as well as the altered documents. Yet, XXXX XXXX previously informed me that a " Disgruntled Employee '' had " Stolen '' my student loan records along with others ' exposing my personal and private Data. PHEAA and its affiliates denied this ever occurred. The supporting documents I sent PHEAA validates my claims and reports of Fraud, mishandling and altering my student loan documents as well as the harassing ROBO calling, notices, threats and scare tactics I continue to endure from this agency and its affiliates. The Recurring Collection/Contractual Violations I am experiencing from PHEAA, along with the number of recent Debt collection calls asking me to apply for a Forgiveness or negotiate reasonable payoff is a Direct Violation and I reported these calls the the FTC with the random/sequential numbers and third Party collection agencies involved with PHEAA. I am convinced PHEAA and its affiliates ' methods follows the form of a Ruse/Disguise to achieve its Abusive/Deceptive Predatory collection practices. Included in the Packet I sent PHEAA on XX/XX/XXXX is a Form for False Cert/Discharge. This is my third time sending this Form to PHEAA.
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02/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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XX/XX/XXXX, my wages were garnished without the required 30-day notice or the opportunity to request a hearing. I was informed by PHEAA that the notice was mailed to an address at which I never resided. However, I followed all procedures to enter the loan rehabilitation program. XX/XX/XXXX and XX/XX/XXXX, I repeatedly contacted PHEAA to inquire about my repayment plan as I was no longer receiving bills and did not know the status of my loan. I was experiencing a financial hardship following a divorce involving XXXX, a lack of child support payments as a single parent of XXXX, and then after moving a safer location. I applied for the loan rehabilitation program again as advised by PHEAA, but was rejected after applying multiple times. XX/XX/XXXX, I received notice from my employer that PHEAA was garnishing my wages. I had received NO other notice and, again, did not have the opportunity to request a hearing. I contacted PHEAA again and was told that the XX/XX/XXXX notice of garnishment ( which I did not receive because it was sent to the wrong address ) was sufficient so I could no longer request a hearing. PHEAA told me my previous applications for loan rehab were rejected because I had a spousal consolidation that required a financial disclosure from my former spouse. Although I had submitted a judgement stating that I was responsible for the student loans, I could not apply for rehabilitation without my former spouse 's cooperation. Had I been informed of this from the beginning, I could have tried having him compelled to cooperate during our court proceedings and possibly avoid garnishment, which is now causing additional financial hardship. I have provided PHEAA with the information they have requested multiple times, but each time I have contacted them, I 've been given information I 'd never received previously or asked for information I 'd never been asked for before. Their tactics have stalled and prohibited my chances of entering into an affordable payment plan, and I 'm now losing approximately {$1200.00} per month, which is a hardship for a single parent of XXXX young children. I can not afford after-school or summer child care, which will impact my job. I have already paid almost {$20000.00} in interest and almost {$5000.00} toward the principal on $ XXXX of loans, yet I now owe over $ XXXX. I 've made large payments, when possible, but of course, most of the payments were applied to the interest only. PHEAA now tells me I have no options to rehabilitate because my former spouse will not cooperate, yet I can not afford to provide for my children and pay all bills with this garnishment.
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03/10/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In roughly XXXX I was having problems making the increased payment amount of my private student loan serviced by American Education Services. I contacted them on multiple occassions to request assistance to modify my loan so that I could manage the payment. I was repeatedly told I had exhausted all options. So even though I was making payments, I was not making the " increased payment '' and would get charged late fees. At this point I accrued about {$800.00} is late charges even though I was consistent on my payments.
I contacted a debt counseling services in late XXXX. They have been making payments to American Education Services since XXXX/XXXX/XXXX. The payment is paid automatically at the same time each month. I have personally managed to pay off the late charges and bring my account current. I made that payment in XXXX of this year. So I was feeling confident, and getting things handled.
American Education Services has STILL emailed/called me in XXXX of this year saying that my payment has not been received. I emailed them the check number and date it cleared thier account. Now again for my XXXX payment, they email me AGAIN to tell me this check has not been received. So AGAIN I contact the debt consolidation company and they provide me the the check number and the date it cleared the American Education Services bank. So American Education Services is infact recieveing my payments and not applying them correctly. Two months in a row.
Today XXXX/XXXX/XXXX, after I have already emailed them with the check information AND a list showing ALL payments made since XXXX - they now want front and back copies of the check they say they do not have- but that cleared thier bank account.
They have been getting these payments from the same source since XXXX and now all of the sudden, since I managed to pay off the late fees they say I accrued, I am yet late AGAIN??
How many months during the last almost 2 years have they been " misplacing '' my payments and charging me these late fees, and then telling me they can not help me or offer me any alternatives even when I have been consistent on my payments? I sense very unethical business practices. Nothing new with the payments has occured, but now I am late - yet again - at least until they " find '' my payment, that they already have.
I would like an investigation into this matter and any assitance you can provide. Perhaps being able to change lenders? Are there any new reform acts for students loans that I qualify for? I am TRYING to pay my debts. I am not asking that they be wiped out, but I think I am the victim of very unfair business practices.
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02/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Within the realms of the Public Service Loan Forgiveness program, it was expanded to include different options to help people in Public Service have loans forgiven. Once a loan has received XXXX payments then that loan is forgiven. One of new options of the program, is the ability to consolidate new ( er ) loans with older loans. Once these loans are consolidated, the new loans will have the same payment counts as the old loans.
I am currently in school and am scheduled to graduate in XXXX ( 2022 ). I have student loans that go back to XXXX obviously have a high payment count. My plan was to consolidate my loans upon graduation with my older loans to take advantage of the new rules in place. This would bring up my new loan payment counts current with my old loan payment counts.
I called FedLoan on XXXX XXXX to discuss this matter as well as others. I expressed my concern about the older loans being forgiven and how I didn't want that to occur. They noted my concern.
I called FedLoan on XXXX XXXX to express this concern specifically and to ensure that the forgiveness didn't happen to my older loans. Further, I asked what could be done to prevent this. A " case file '' was going to be opened and I was told that I would be contacted within 24-48 business hours.
XX/XX/XXXX, those older loans, the ones that I specifically asked not to be forgiven and what steps I need to take to prevent them being forgiven were .... Forgiven.
I called FedLoan Ombudsman immediately upon finding this out to complain and see what my options were. He ( the guy I talked to was named XXXX XXXX stated that he would send his supervisor an email to see what my options were. XXXX stated that he would return my call ASAP and I never heard back from him.
XX/XX/XXXX - XXXX called back immediately, and ironically talked to XXXX again. He stated that he sent the complaint up to his supervisor, and read me the response. The response indicated that the loans probably couldn't be reinstated, but they still have a balance on them. He said I could continue to escalate the issue if I wanted. I did, and he was going to transfer me to his superiors. He was unable to transfer me because no one was answering when he tried to transfer me over. He then gave me an extension and told me to call the main line, which I tried- but is notorious for long waits. In the past I've waited 3 hours on hold and never got through. I hung up after 40 minutes this AM.
Side note - I also asked for a copy of the email that was sent from XXXX to his supervisor and the response that was sent back to XXXX. I was told that I couldn't have a copy of it.
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09/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I completed 120 payments to fulfill my Public Service Loan Forgiveness Program this year. I received a letter on XX/XX/XXXX from XXXX XXXX that was consistent with previous letters and indicated that I had 2 remaining payments and that I would complete my 120th payment in XXXX. I then received another letter on XX/XX/XXXX, now indicating that I had 4 payments remaining and that my final payment would be in XXXX. I immediately called to dispute this as I noticed I was now being credited two payments less from XX/XX/XXXX through XX/XX/XXXX. Although I disagreed, I figured it was easier to pay two more payments than to have to go to my bank and pay to request the old statements. I did call however ask for a review. Then on XX/XX/XXXX, I received a letter indicating that I still owed 4 payments and now their was 1 more payment from XX/XX/XXXX to XX/XX/XXXX, but one less from XX/XX/XXXX to XX/XX/XXXX than the previous letter. I called again questioning further discrepancies and wanted an explanation. After a lot of rudeness and talking over me, a representative indicated that two of the payments weren't credited. Although I disagreed, I figured it was easier to pay two more payments than to have to go to my bank and pay to request the old statements. I asked for another review. After speaking with this rude rep, my problem got worse. I received a letter on XXXX now indicating that I owed an additional 34 payments and that I would not be done until XX/XX/XXXX. I went from 2 to 34 payments remaining in 2 months. I submitted my request for loan forgiveness and requested forbearance to give them time to review and correct so that I wouldn't have to keep paying in XXXX. I was denied quickly on XX/XX/XXXX. I was frustrated and upset and I spoke with XXXX on XX/XX/XXXX. She indicated that she was requesting a manual review and that it would take 60 days. She said I should follow up in XXXX. After not hearing anything I contacted XXXX on XXXX. He said he saw that problem was that my account was placed in Pre Pay Status. He said he entered a request to remove it would expedite a request to have a manual review. Again, this would take 30-60 days. After not hearing any news and receiving notice that my forbearance was over and payments would continue, I contacted XXXX on XX/XX/XXXX to follow up on the status. He said he would again request a manual review and that the Department of Treasury has to review the payments. He would not provide me a timeframe. Please assist me as my account has been severely mismanaged and I have not received good customer service and follow through from the loan servicing company.
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08/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I currently have about {$50000.00} in federal direct loans with XXXX. Last fall, after being prompted to consolidate a small federal loan with XXXX to XXXX, and getting a new Income Based Repayment plan, I began paying after a year of forbearance. Prior to that, I had made XXXX payments which I believed to be helping me make progress toward the XXXX XXXX payment threshold ( I'm a XXXX who works in a XXXX XXXX ).
After recently certifying my now 7 years of employment in XXXX XXXX XXXX, I have come to find out that I have not made now XXXX qualifying, on-time payments in full to XXXX, but only the XXXX since the consolidation last fall have counted. NO ONE who helped me during the consolidation and income checking process ( for IBR ) mentioned that all of my previous payments would be wiped away. Instead of my next payment being my XXXX ( and XXXX full year of payments ), my next payment will be my XXXX. Which means that I now XXXX payments ( XXXX years XXXX months ) of payments left instead of XXXX payments ( 6 years ) despite the fact I'm beginning my XXXX year of XXXX and have been making regular payments in full essentially this entire time.
The lack of communication about the consequences of consolidation are at minimum negligent, and at worst intentional to get people to pay more. I NEVER would have consolidated if I had known that it would cost me almost 4 years of payments. Who would? How would that make any financial sense at all? I felt like I had to consolidate because one of the federal loans was with XXXX and I did not believe that if I left it with them that I would be able to qualify for PSLF. It was not made clear that I would lose all of those payments in conversations I had with people at XXXX nor was it clearly stated in online applications or correspondence with me. Though I had not certified my years of employment, I had communicated a number of times over the years with XXXX that I was a XXXX ( I mean, they unfairly converted my XXXX Grants to loans because I missed one deadline - but that's a complaint for a different day ), so they knew I was a XXXX and that I was screwing myself by consolidating but nowhere did anyone say " hey, if you do this, all previous payments will no longer qualify '' and that's a shame. You'd think that people and organizations that I pay for with my tax money ( and loan repayments! ) would be trying to operate in good faith, but apparently not. I'm not some negligent borrower, I want to pay debt and HAVE BEEN for YEARS, but this has not been a fair deal on their end at all, and I have operated in good faith to hold up my end of the deal.
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07/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I had a total of XXXX student loans with XXXX XXXX XXXX that were transferred to FedLoan Servicing in XXXX XXXX. From then until XXXX XXXX, due to administrative issues and a period of unemployment, only partial payments were made and FedLoan Servicing correctly reported the delinquent status to the credit bureaus. The loans were consolidated in XXXX XXXX and the loans were retroactively placed in forbearance from XX/XX/XXXX-XX/XX/XXXX. Despite the loans having been placed in forbearance, indicating that no payment was due in that time period, FedLoan Servicing refuses to update their reporting to the credit bureaus. If no payment was due, then payments were not late and can not be reported to the credit bureaus as such.
FCRA Section 623 ( a ) ( 2 ) requires information furnishers to report accurate information and to promptly update information that is no longer complete or accurate. Once forbearance was applied and my student loans were no longer in a late payment status, FedLoan Servicing was required per its statutory duty under FCRA Section 623 ( a ) ( 2 ) to update its no-longer accurate credit reporting.
The FTC issued an advisory opinion ( Advisory Opinion to XXXX, dated XX/XX/XXXX ) regarding information furnishers ' responsibilities under FCRA 623 ( a ) ( 2 ). The advisory opinion states that Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct. '' FedLoan Servicing communication regarding retroactive forbearances states " If the forbearance was applied retroactively to cover a period of delinquency, any information previously reported to each nationwide consumer reporting agency will remain. '' However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point.
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06/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I submitted paperwork to recalculate my student loans for repayment on XXXX XXXX, 2016. This is also part of the annual re-certification process to justify being on an income-driven repayment plan and to determine how much is owed for that year. It 's about to be XX/XX/XXXX and I still have not switched to a new repayment plan. Instead, I 've been arguing with Fedloan Servicing on a monthly basis, sometimes twice a month, to try to figure out why I have n't switched to a new repayment plan or been placed on the lowest repayment option. Each time I call, they will say something like, " You need to be in forbearance for a month and pay the minimum of {$5.00} until we recalculate the new repayment plan. '' I agreed to only pay {$5.00} ; however, the online portal will send me a reminder to pay the interest and it will show that I am going to have a direct debit withdrawal for over {$400.00} despite saying that only the ~ {$30.00} interest is owed. Instead, I just paid the interest figuring it would cover the {$5.00} and told them to suspend the direct debit. I also requested to move my direct debit to the XXXX of each month to split up my other student loan repayments. Each time I have called, they tell me that I am still in forbearance and that I need to pay {$5.00}. Months later, it says I owe over {$700.00} and I am now delinquent in payment - this XXXX because my credit score is high ( ~XXXX ) and I want to buy a car this year. They still have not switched me to my new income-driven repayment plan even though I started the process 4 months ago. When I called them the other day, they told me it 's because I paid more than the agreed upon {$5.00} and the system switched me to a standard repayment plan. This was not told to me and makes no sense as to why it would operate in this manner. Their process is shrouded in mystery and is meant to confuse and have individuals pay interest and stall the r-ecertification/new repayment plan process. They are stating that I owe ~ {$30.00} for interest and I have an upcoming direct debit in the amount of {$400.00} with a total of {$770.00} due. This means they have also re-activated the direct debit withdrawal feature WITHOUT my permission. I can not budget each month because I 'm uncertain what I owe. I am on the student loan forgiveness, too, so this is impacting that program. At this point, I just want to go back to what I was paying because I 'm so sick of dealing with them. But what I really want to do is sue them for how they 've handled my loans and capitalized off of interest payments by confusing me and, more than likely, several other borrowers.
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05/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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See page XXXX of attached .pdf and the last sentence in particular. It discusses IBR as the third option that affects an outcome, and also as it was intended to be used. It is a XXXX creation in retrospect as viewed from XXXX. It has been misused by colleges and servicers alike, since XXXX. The 57 % default rate requires a forensic audit by the federal government in order to see how both colleges and servicers manufactured huge default statistics when income dropped to zero for many students during unemployment, due to the so-called Great Recession. The IBR form, was in this attachment, already set up for failure in distorting income information as this describes in detail in the .pdf. By XXXX, servicers compounded that distortion by reaching back into irrelevant earnings from previous years for unemployed students approaching a Government Shutdown, who had an immediate qualification status, due to XXXX unemployment. It matters not what happened in years past. No bearing on cureent income. Yhe .pdf talks abbout a four-year income. What? Where is the reality check in XXXX, given that thinking? The 57 % default rate was no accident! Those students - like me who qualified with XXXX other servicers holding a fist full of loans - were denied by a XXXX servicer based pn the same identical income answers. That bogus income verification fed an agenda by servicers to do a metadata grab ( that XXXX would envy ) in requesting instant access to IRS data when that had no bearing on students who were unemployed filling out IBR forms annually. The problem with government forms, like the IBR form, is that only the current status of students is relevant - and not necessarily provable - to the IBR. Preventing default was not part of the objective. It should have been priproty # 1!!!!! No oversight to stop defaults by overzealous illogical servicers. Only manipulation of income afformation was. That was a false premise. Record numbers of students are unemployed, qualified for IBR and unable to " prove a negative '' ( absence of income ) using the IRS. XXXX is not taxed. That is the problem. The unemployed served to create the 57 % to get faster information about the 43 % the next year. Problem : once again, faster information from the IRS is not what the decisions are actually based upon. They are based upon previous years thst have no bearing on the current income of the student debtor. The CFPB should take this XXXX .pdf and the XXXX statistic and see which colleges and which servicers misused the IBR and do an autopsy on how the defaulted loans were defaulted on students who qualified. This is outrageous!
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08/10/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I would like to know if the temporary changes to the Public Loan Forgiveness Program mean than I now have enough payments to qualify for federal student loan forgiveness through the Public Service Loan Forgiveness program. My loans are serviced through FedLoan Servicing.
Currently, I have 105 qualifying payments toward the 120 payments needed for loan forgiveness. However, a change to how forbearances are treated for PSLF forgiveness may mean that I *do* have enough qualifying payments.
The Department of Education will be conducting a review of all accounts this fall. However, I would like to find out sooner if possible. The reason is that I'm not working, and I need to know whether I should be applying for a temporary job with a nonprofit or government agency ( if I need 15 more qualifying payments ), or if I do have enough qualifying payments and can look for other types of employment.
On XX/XX/XXXX, the Department of Education announced they will be conducting a one-time account adjustment to count certain long-term forbearances toward PSLF loan forgiveness ( link to press release below ). The adjustments only apply to forbearances of *more* than 12 months consecutive, or 36 months cumulative.
According to my account on the Dept. of Education website, my student loan account was in forbearance starting XX/XX/XXXX, then entering into repayment on XX/XX/XXXX -- more than enough months to satisfy the 12-month minimum and the 15 remaining qualifying payments.
However, there was a three-day period in the middle where it shows I was in repayment ( XX/XX/XXXX - XX/XX/XXXX ), though I did not make a payment. I would like to find out if the 3-day " repayment period '' will split the forbearance period into 2 forbearances, neither of which would meet the 12-month minimum mentioned above.
Could you find out from the Department of Education whether they will treat it as one long forbearances or two shorter forbearances?
A representative from FedLoan Servicing said that because the forbearance happened during only one month ( XX/XX/XXXX ), and because the forbearance was so short, she thought it would be treated as a single forbearance. Also, the press release said the adjustment " will count forbearances of more than 12 months consecutive '' - and going by the plain language, I was in a forbearance during more than 12 consecutive months.
Thanks so much for your help, and let me know what more information you need from me.
XXXX XXXX from Dept. of Education : https : //www.ed.gov/news/press-releases/department-education-announces-actions-fix-longstanding-failures-student-loan-programs
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01/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I now have been enrolled in the Public Service Loan Forgiveness Program for 10 years. I should have been able to apply for forgiveness by now, but between FMLA for maternity leave, and one stretch where I did not work right after after the twins, I have to work for an additional year. At this rate, I will be on track to apply for loan forgiveness in about XX/XX/XXXX or XX/XX/XXXX.
Here is the issue, and this is why I am writing you today. Beginning in XX/XX/XXXX, I began requesting a list of the total number of payments toward my 120 payments from XXXX, the current servicer of my loans. Between XX/XX/XXXX and now I would say I have contacted XXXX on more than 10 different occasions to follow up on this request. When I inquire about the request made in XX/XX/XXXX, I simply get the response your request is still being processed. I am VERY concerned that this will result a delay in my loans being forgiven.
Now, another issue has come up. When I went to look at my history of payments on the XXXX XXXX website today, I only saw about 47 payments posted. All the payments I made in XX/XX/XXXX are missing. In late XX/XX/XXXX I was told that after they calculated by income based payment, my monthly payment was {$0.00}. I couldnt believe this and was very skeptical. I asked MANY times you are telling me that a {$0.00} payment still is counted towards the 120 monthly qualifying payments? Over and over again I was told yes.
Today, after I saw all of these missing payments, I called XXXX and spoke to employee XXXX. I told her about my concerns about 1 ) My request from XX/XX/XXXX still not being processed and 2 ) my missing payments from XX/XX/XXXX. This employee told me your request from XX/XX/XXXX is still being processed and your {$0.00} payments will absolutely still count, but they are just not listed on the payments history, only actual payments are listed there.
After this situation today, I XXXX Public Service Loan Forgiveness Complaints, and I was shocked to see probably 50 articles written stating that " It has been one year since student loan borrowers have been theoretically eligible to have their loans forgiven under the Public Service Loan Forgiveness ( PSLF ) program. And yet, out of the 28,000 borrowers who applied, only 96 have had their loans forgiven. That is less than 1 percent of applicants. This is absolutely shocking and terrifying to me. I am not the mother or the wife that I want to be because I am tethered to my job and working in non profits that work their employees to the bone. I am XXXX, XXXX, and XXXX. I feel trapped, and now I am scared there is no end in sight.
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11/21/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Problem canceling credit monitoring or identify theft protection service
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Web |
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I am not able to contact this institution.
" Cornerstone was originally contracted to service federal loans through XXXX, but it ended its contract in XX/XX/XXXX due to financial loss. Its website no longer exist, and all loans were transferred to FedLoan Servicing. '' - XXXX 15 U.S. Code 6802 - Obligations with respect to disclosures of personal information 15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) Notice requirements Except as otherwise provided in this subchapter, a financial institution may not, directly or through any affiliate, disclose to a nonaffiliated third party any nonpublic personal information, unless such financial institution provides or has provided to the consumer a notice that complies with section 6803 of this title.
( b ) Opt out ( 1 ) In general A financial institution may not disclose nonpublic personal information to a nonaffiliated third party unless ( A ) such financial institution clearly and conspicuously discloses to the consumer, in writing or in electronic form or other form permitted by the regulations prescribed under section 6804 of this title, that such information may be disclosed to such third party ; ( B ) the consumer is given the opportunity, before the time that such information is initially disclosed, to direct that such information not be disclosed to such third party ; and ( C ) the consumer is given an explanation of how the consumer can exercise that nondisclosure option.
I am chosing to OPT OUT. But i am unable to contact this Loan Servicers 15 U.S. Code 6801 - Protection of nonpublic personal information ( a ) Privacy obligation policy It is the policy of the Congress that each financial institution has an affirmative and continuing obligation to respect the privacy of its customers and to protect the security and confidentiality of those customers nonpublic personal information.
( b ) Financial institutions safeguards In furtherance of the policy in subsection ( a ), each agency or authority described in section 6805 ( a ) of this title, other than the Bureau of Consumer Financial Protection, shall establish appropriate standards for the financial institutions subject to their jurisdiction relating to administrative, technical, and physical safeguards ( 1 ) to insure the security and confidentiality of customer records and information ; ( 2 ) to protect against any anticipated threats or hazards to the security or integrity of such records ; and ( 3 ) to protect against unauthorized access to or use of such records or information which could result in substantial harm or inconvenience to any customer.
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03/01/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I finished graduate school and my loans were due again. The payment was {$450.00} not including the new loans from my XXXX degree. I called to ensure my income repayment plan was in place in XXXX of 2019. They informed it was in place and my payment would be lowered and to wait for the system to properly apply my repayment plan. I sent two {$200.00} payments during this time to show I was attempting to repay the loan. After two months I owed the company {$800.00}. I called In XXXX of 2019 to see if my plan would be updated. They informed me that there was no plan in processing. I asked for options and they suggested a graduated repayment plan and we agreed on a payment I could afford. In XXXX, I called to confirm the details again. On XX/XX/XXXX I would pay XXXX to fedloan as part of my repayment plan for both the loans from under graduate and would also include my loans from graduate school. This was what we discussed. On XX/XX/XXXX I logged in to discover I owed Fedloan over {$2000.00} in missed payments and they had been negatively credit reporting me. I had been told once my new plan was in place my account would be brought to current those payments would no longer be owed and negative credit reporting would stop. None of that had happened. Fedloan called me that same week to collect a debt and the employee confirmed the details I had already been told including the cost of the payment, account brought to current, and ending negative credit reporting but that the plan would not take effect until XX/XX/XXXX. I logged in this last week to confirm the details to discover I still owed the company over {$2000.00} in missed payments and a letter saying my payment plan had been denied because I hadnt made three consecutive on time payments. Despite the fact I told them I could afford the payments and that I had been told it wouldnt matter once this plan was put in place.
This is common with Fedloan. The only recourse offered is usually forbearance where the owed payments its rolled into the principal of the loan. This means if you cant afford payments they elongate your loan by dragging out the approval process to rack up several missed payments which cant be repaid ensuring the borrower will be unable to pay off the loan. Additionally, through negative credit reporting they can prevent you from re-financing because they have hurt your credit. And lastly, I cant move to another loan serviced so Im stuck trying to get an affordable repayment plan with company whose only interest is keeping me trapped in this loan as long as possible. It is impossible to hold them accountable. Please help.
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04/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loan service provider, XXXX XXXX XXXX, conducted a review of my qualifying payments for the student loan forgiveness program and only credited me for three ( 3 ) payments made while I was employed at XXXX XXXX between XX/XX/XXXX and XX/XX/XXXX ( see enclosure ). I believe I made at least 36-45 additional payments in the monthly amount close to $ 330.00- {$340.00}.
My loan service provider, XXXX XXXX XXXX, conducted a review of my qualifying payments for the student loan forgiveness program and only credited me for three ( 3 ) payments made while I was employed at XXXX XXXX between XX/XX/XXXX and XX/XX/XXXX ( see enclosure ). I believe I made at least 36-45 additional payments in the monthly amount close to $ 330.00- {$340.00}.
I have tax statements for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX that show I paid student loan interest.
Sometime in XX/XX/XXXX, my loans were transferred from XXXX XXXX XXXX to XXXX XXXX XXXX. I am at a loss as to why the loan information would not transfer over including information on how much of my loan I already have paid off. Meanwhile XXXX XXXX tells me that I am listed as forbearance the following periods : ( XX/XX/XXXX - XX/XX/XXXX ) I was paying on loan while employed at XXXX XXXX ( XX/XX/XXXX-XX/XX/XXXX ) I was paying on loan while employed at XXXX XXXX ( XX/XX/XXXX-XX/XX/XXXX ) I was paying on loan while employed at XXXX XXXX ( XX/XX/XXXX-XX/XX/XXXX ) I was paying on loan while employed at XXXX XXXX ( XX/XX/XXXX-XX/XX/XXXX ) I was paying on loan while employed at XXXX XXXX ( XX/XX/XXXX-XX/XX/XXXX ) I was unemployed and can verify only this period as forbearance.
I have asked that XXXX XXXX XXXX review my payments.
We can send you a statement of account since we began servicing your loans. Unfortunately, we can't provide your account history before your loans transferred to us. Please contact your previous servicer for further information. See email attachment XXXX. XXXX XXXX XXXX has closed and can not be contacted. Why was this pertinent information not transferred about my prior payments?
This is unacceptable. Who is to protect me from fraud? I am currently working with my past financial institution ( XXXX ) to pull statements of all my payments to XXXX XXXX XXXX.
My load provider 's lack of information and records could cost me tens of thousands of dollars. I have remained working in public service so that I could qualify for the SLFP. I am so close to getting through my ten years of payments. The finish line is in site, and now to receive information that I have made less than half of the 125 payments is debilitating.
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04/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I filed a complaint on Monday XX/XX/XXXX, I provided information and minimal documents. It was received and followed up with a false statement from XXXX XXXX. As of today I have new information to provide that will prove my point and complaint! Just got an email from a credit bureau notifying me my credit score just went down 135 points in the last 24 hours because of XXXX XXXX, SO, I called XXXX XXXX and spoke with XXXX ( employee id XXXX ). Guess what? I explained to her everything I have been since calling back in XX/XX/XXXX to report losing my job, the calls I've made, the calls I've received explaining my situation to every time. During that time not one customer service representative offered any solutions, input, etc ... till XX/XX/XXXX. In XX/XX/XXXX I was told to go online and do the IDR/Forbearance form and send it. Well I did! First week of XX/XX/XXXX I spoke to XXXX ( XXXX ) and she notified me it was taken. So AGAIN I explained my situation to her. At that time she told me she would make note on my account, send me out a dispute, AND IDR by mail. Just received it TODAY XX/XX/XXXX when on the letter its dated XX/XX/XXXX. XXXX ( XXXX ) called me a week after and AGAIN I explained my situation to him and told him XXXX made a note in my account. XXXX informed me there was no such thing. Back to today, about an hour ago. I explained my situation to XXXX ( XXXX ) as I have done so many time since XX/XX/XXXX to numerous attempts to resolve, ask for help, etc ... Guess what she just did for me in a matter of minutes over the phone? SHE PUT ME INTO THE INCOME DRIVEN REPAYMENT PLAN, RESOLVED WHAT I'VE BEEN TRYING TO ACCOMPLISH SINCE XX/XX/XXXX ON. Your customer service need to be retrained, come to work AND work! Do their jobs! And be able to do what XXXX did in minutes, This all could of been taken care of long ago if your customer service acted as XXXX did today, I FINALLY got someone who knew what to do, and did it. NOW, I'm not going to stop there. I'm going all the way with this, I refuse to accept my credit score dropping 135 points because your staff doesn't want to do their jobs. I'm the one whos suffered, I'm the one who's tried taking care of this long ago, I'm being responsible in doing everything since day one to handle this. XXXXXXXX XXXX has not! Now I'm stuck with a credit score that's unacceptable to me, my other creditors, and any plans on buying a house in the future, private loans, etc ...
XXXX deserves recognition for her work today with me! The rest of the customers service representatives I've dealt with in the past need to be terminated immediately!
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12/11/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have federal student loans owned by the US Dept of Education and managed by FedLoan Servicing. On XX/XX/XXXX, Congress passed the CARES act providing for a temporary forbearance on federally-owned student loans ( the " pandemic pause '' ). As of today, no payments are owed until XX/XX/XXXX -- the date payments resume.
Although no payments had been owing and due under the CARES Act, I had made some payments on my student loans during the pandemic pause. The CARES Act allowed borrowers to request refunds of any student loan payments during the pandemic pause Pursuant to the CARES act, I requested such refund. Particularly, since President Joe Biden had issued an Executive Order forgiving up to {$10000.00} of federally-owned student loan debt.
In or around XX/XX/XXXX, FedLoan marked me as having been late on 63 payments. However, no payments had been due given the CARES act. My credit score dropped over XXXX points due to falsely reporting of delinquency. Upon discovery, in XX/XX/XXXX, I immediately contacted FedLoan and disputed the false reporting of delinquency given the CARES act. FedLoan responded that they are marking all such accounts as delinquent as they " wait to see if this thing survives the courts ''. FedLoan misunderstands the difference between the CARES Act ( which postponed payments due to the pandemic ) and Joe Biden 's student loan forgiveness program ( which purports to forgive student loan debt ). Even if Joe Biden 's student loan forgiveness were to somehow be struck by the Courts, the CARES Act is an act of Congress that postponed student loan payments. As such, I could not be delinquent on 63 payments that had not been owing and due until XX/XX/XXXX.
In addition, FedLoan 's conduct is contrary to other federal student loan services. My wife 's federal student loans are managed by XXXX XXXX, and XXXX XXXX did not mark her accounts as delinquent ( presumably because XXXX XXXX understood and complied with the CARES act ).
I contacted FedLoan and requested that the false reporting of delinquency be immediately corrected. FedLoan refused. FedLoan stated, to the effect, they did not care as they had been ending their contract with the Department of Education as of XX/XX/XXXX.
Setting aside that no payments were owed, I received no documents from FedLoan addressing the alleged delinquency. If I had actually missed payments, I would have expected to recieve a letter regarding the missed payments. I suspect FedLoan issued no written correspondence because they know no payments were owing and due, consistent with the CARES Act over the past two years.
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06/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I have 2 issues that I have been trying to resolve.
Issue # 1 : On XX/XX/XXXX, I faxed over my application for the Public Service Loan Forgiveness ( PSLF ) program. I also submitted a second application for PSLF on XX/XX/XXXX. The XXXX application was for my years of XXXX service in the USA starting XX/XX/XXXX and the XXXX application was for my years of XXXX service between XX/XX/XXXX to XX/XX/XXXX ( I left the USA to XXXX abroad for 3 years ).
On XX/XX/XXXX I was notified via letter that my XXXX application was denied due to incomplete information. I refaxed again on XX/XX/XXXX to which they denied again on XX/XX/XXXX due to missing information. I faxed again on XX/XX/XXXX. I called on XX/XX/XXXX to inquire about the status of my application and the CSR told me that it was never received. She told me to take a photo of it and upload via website which I did that day. Finally, on XX/XX/XXXX I received notification that my PSLF application was received and processed ( original application sent XX/XX/XXXX )!
I have called several times to inquire about the number of qualifying payments I have that count towards PSLF. Every time, I am told to call back because they have not been processed or calculated ( see attached phone records ). To resolve issue # 1, I want to know how many qualifying payments I have made towards PSLF. According to the notice I received on XX/XX/XXXX for my XXXX application, qualifying payments are calculated within a few weeks. However, it has been since the end of XXXX and noone can tell me how many qualifying payments I have made!
Issue # 2 : On XX/XX/XXXX I sent my annual Income Driven Repayment ( IDR ) plan request. On XX/XX/XXXX I received notification that my payments would jump from {$0.00} to {$940.00}. I called and CSR told me to resubmit an application and check the box for " lowest monthly payment ''. I immediately did this and on XX/XX/XXXX, I received notification that my application was denied. I uploaded again on XX/XX/XXXX and it was denied due to insufficient documentation. I uploaded again on XX/XX/XXXX and was told that I would receive my updated payments by XX/XX/XXXX. After still not hearing anything, I called on XX/XX/XXXX to inquire about my 5th application for an updated IDR payment plan and was told that I need to make a {$5.00} payment to complete the application process- that is what was holding up my application. I explained I never received notification that I needed to do that! I made payment and was told to wait for my new payment amounts.
To resolve issue # 2, I just need to know what my new payment amounts are!
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09/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX began with FedLoans as my servicer. Contacted company multiple times to get information on when my monthly payment amount and qualifying payments would be determined. Was informed I needed to wait until XX/XX/XXXX to recertify unless I wanted my monthly payments to go up significantly.XX/XX/XXXX payment tracking began and my calculated qualifying payments were determined to be XXXX. This is half of what I have actually paid. FedLoans said I still had payments that were not figured into this and would be added in at a later date.
XX/XX/XXXX I began the recertification process to switch from IBR to REPAYE. The company gave me the option of paying a single payment on the standard repayment plan ( approximately {$3000.00} a month ) or a {$5.00} forbearance that also qualified. I paid the {$5.00} fee to recertify. A month later I received a bill for just under {$3000.00}.
XX/XX/XXXX I called the company back and they admitted they saw the {$5.00} I paid, but that it was never applied to anything. I again paid {$5.00} and was reassured that this time it would be done correctly and that the recertification would move forward. Almost two months later, I again received a bill for nearly {$3000.00} under the standard repayment plan which is not what I enrolled in.
on or around XX/XX/XXXX I called to find out why I was on the standard repayment plan. I was told that the XXXX $ forbearance request had never been processed and that it would now be processed. I was then told that I could not request another month of forbearance because it would ( somehow ) interfere with the processing of the {$5.00} fee. When I informed the representative I can not afford a {$3000.00} a month payment, she said not to worry because the credit agency is not notified of delinquency until 90 days of nonpayment. This to me is unacceptable.
During this entire period I have been accruing massive amounts of interest on my loans that capitalizes. Every time I call I get different information, and the person I talk to is quick to tell me that whoever I spoke with before had given me wrong information. I was also told it can take up to 90 days to process my recertification. I am now on month 5. All the while accruing about {$1000.00} in interest each month. I am on the verge of seeking legal action.
The purpose of doing this program was to have my loan balance forgiven after 10 years. With a monthly payment of almost {$3000.00}, I would have my entire balance paid in LESS than 10 years, so you can see that it makes NO SENSE to even switch to fedloans or do PSLF if I had the ability to make such payments.
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09/15/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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my loan is serviced through american education services. I have a co-signer on my account totally around {$90000.00}. my loans have been sold and resold over and over again and i pay XXXX seperate accounts. XXXX i pay {$220.00} monthly for my XXXX student loan now services through american education services and i also pay {$550.00} to my National collegaite trust accounts serviced through american education services. I then pay XXXX $ monthly to XXXX XXXX and also {$55.00} monthly to wells fargo. Overall if you have added this up it totals to a {$900.00} per month. I have kept current barely by working XXXX jobs and begging my co-signer to loan me money non stop to make such a large payment each month. i cant buy a home, nor a car and i can barely survive and feed me and my son. I am drowning in this debt and i have tried to consolidate numerous time buts all the banks tell me is that I have to high of a debt to income ratio to get a new loan. I contact American education services every month being that they hold the bulk of my loans and every month every time i call they give me no help. they say i have no other options an di need to make my payment or they will sue my co-signer who is now retieing and cant afford to take on my XXXX $ worth of debt on a fixed income. I have literally begged for help because i am paying out a MAJORITY of my entire monthly income just in student loan debt causing me to live a extremly poor quality of life. i am begging for someone to work with me and lower my payments. this company wont help me at all and when i try to get help from a XXXX party they all say to default on my loan and then American education services and National collegetie trust will work with me. I should n't have to default. i want to pay i do my best, im trying to maintain my credit score as well as my co-signers. I should n't have to default to get help these companies should work with the consumer to make payments that are fair and reasonable. private lenders are ruining peoples lives although these big banks received bailouts, im asking for the same kind of help. this is america, im XXXX and a first generation college student whose parents made to much for me to get federal aid in my XXXX years but not enough to save and pay for my college. please help me someone. i have tried everything this company is ruthless. my americann education services account number is XXXX please help me get them to lower my payments. i want to pay just not almost XXXX $ per month when i have no car and dont even own a home.my american dream has been destroyed all beacuse i went to college.
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08/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I have been on an Income Base Student Loan Repayment for 11 years now. I applied around XX/XX/XXXX for the Public Service Loan Forgiveness plan the government has so my student loan servicing company switched from XXXX to fedloan. Final XX/XX/XXXX I called fedloan find out the status because I only have to make 120 qualifying loan payments for the loan to be forgiven and I have made them. after speaking to a fedloan representative ( id # XXXX ) he informed me that the records show I have only made 1 payment out of the 120. He stated that I have been on a different payment plan, I told him thats not true because I fill out the information every year to re-qualify and it says IBSLR plan. The representative told me unless I could show proof for the last 11 years there was nothing he could do. I told him I wanted to file a complaint and wanted an investigation started, he said with no evidence he would not do that. I told him I wanted to speak to a supervisor, he ask why I told him to file a complaint against him for not doing his job, he laughed and said give him a minute. He then came back and said he was able to see in XX/XX/XXXX a letter sent out saying it was time to renew the income base plan, I told him I still wanted to speak with a supervisor so he transferred me. Supervisor ( id # XXXX ) answered I explained all to her then she says noting they can do I would have to pay for another 10 years before I would be eligible. We went back and forth I told her the other guy found a XX/XX/XXXX document she said she could not find it and could not contact the other representative about it I was just out of luck. I told her I wanted to file a complaint and investigation she said I could not do that. I stated I would be calling the Department of Education to file a complaint against her. After back and forth she finally told me she would start an investigation even though she just said I cant do that. She then told me to investigate they would have to go thru 11 years of paperwork XXXX sent them to make an assessment of how many payments I have made that qualifies for the Public Service Loan Forgiveness plan and it will take 6 months to a year to complete. I told her that is unacceptable and she said that is the way it will be that I can just continue to make the payments because ( she said in a different tone of voice ) I am not eligible for the PUBLIC SERVICE LOAN FORGIVENESS. In my opinion fedloan is discriminating against XXXX XXXX workers. I have already meet the 120 payment requirement and submitted all paperwork to be eligible. Please help with this incident.
Thank you,
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04/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I refinanced with XXXX in early XX/XX/XXXX, I have been on an Income Driven Repayment Plan and the Public Service Loan forgiveness plan for the duration. I work as a XXXX. I have called almost every year to challenge their qualifying payments tally which, as of today, is still more than 2 years behind. I receive conflicting information from customer service reps each time I call. Two years ago I was considering a job change and the representative said that as long as I still worked as a XXXX my loan forgiveness track should not be jeopardized. I left a lucrative XXXXl position to work for a small XXXX start up that provides XXXX XXXX for high volume or under served XXXX all over the country. I found out this year that the last 8 months of loan payments I made have not counted because my current employer does not qualify for loan forgiveness. As a small company, it appears, they can not apply for the tax exempt, non-profit status that large, wealthy XXXX enjoy. And so now instead of having about 5 years left of repayment, I have 15 years left of repayment totaling an additional {$250000.00} ( more than a half million in total, not counting the 4 years of repayment to XXXX XXXX before I refinanced in XXXX ). And so as of now the {$180000.00} I borrowed in XXXX in my late XXXX to become a XXXX will cost me more than {$500000.00} well into my XXXX. And now I have to scramble to refinance with another company, or sell my house in order to pay off the remaining {$190000.00} balance -- XXXX XXXX more than I borrowed almost a decade ago, despite consecutive monthly payments. Mine was one of the first XXXX classes forced to enter repayment during residency, so we were all on IDR plans and making payments too low to even cover the interest we were generating on our highest interest loans, so every year our principal balance just kept climbing. And then legislation was passed so that we could no longer write off that student loan interest. My loans continue to cost me {$25000.00} a year out of my take home pay, and now the department of education wants to extend my repayment period an extra decade even though the kind of work I do has not changed nor has my salary. This is money I can't save for retirement, money I can't put away for my daughter so that she never has to struggle with immense student debt like this, money I can't spend on home improvements or family vacations. If we told XXXX students that the penalty for becoming a XXXX was at least a half million dollars paid out over 30 years, I am sure that far fewer American students would pursue XXXX. Which is a XXXX shame.
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06/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
|
On XXXX of XXXX I switched my loan servicing from XXXX to FedLoan. For the past five years I have been paying my loans with XXXX. With XXXX, I would verify each year that I was in a repayment program that qualified me for Public Service Loan Forgiveness. I printed documentation of these payments, and was assured by XXXX that my account would remain online, so I could continue to verify repayment program and payments. When my loan was transferred to FedLoan in XXXX of XXXX, verification of my payments were not transferred. At that time I had made 49 qualifying payments toward the PSLF program.
On XX/XX/XXXX I contacted FedLoan and spoke with XXXX XXXX and asked where verification of my loan payements from XXXX were, she said it will update within 30 days. On XX/XX/XXXX, when my loan payments were not updated on my account with FedLoan, I spoke with XXXX XXXX who told me that they have to look into my detailed history with XXXX and it would take 60-120 business days to be approved. I then called XXXX who informed me that they had not received contact from FedLoan regarding my account. On XX/XX/XXXX I spoke with XXXX XXXX XXXX regarding why my loan payments toward PSLF had not been updated from XXXX, nor the payments i had been paying to FedLoan for the last 5 months. She informed me that at the end of the year, when I show verification of employment, the number of payments with FedLoan will update and that the verification of payments with XXXX could take until XX/XX/XXXX. On XX/XX/XXXX I spoke with XXXX XXXX as my loan payments with XXXX ( 49 ) and my loan payments with FedLoan ( 11 at this point ), are not recorded on my account. XXXX informed me that verification from XXXX is being " reviewed '' and he doesn't know how long it will take as they are questioning my payments. He said that technically I have until XXXX ...
I do not know why FedLoan has given me four different answers regarding five years of qualifying loan payments being credited to my account. I would like those payments to be updated on my account with FedLoan. I am concerned that the longer it takes them, the chance of proving the payments qualified, becomes more and more difficult. I am also very confused why it is taking them so long to verify something that took me one minute to see on my XXXX account. It seems FedLoan can do whatever they want when it comes to verification of my loan payments and I would love some help in accountability with their systems of transferring loans to them and verification of qualifying payments. As of XX/XX/XXXX I should have 61 qualifying payments toward my PSLF.
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08/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
Over the course of the last 3 years I have contacted my loan service to ask for accommodations regarding the monthly repayment amount. AES was the initial servicer. I read in the news about Public loan forgiveness. I was told by AES that my loans needed to be direct fed loans. I completed the process as advised by Fed student aid or studentloans.gov to consolidate my loans to become fed direct. Therefore qualifying for public service forgiveness plan. Upon completion of the consolidation I was told I do not qualify for the public forgiveness because I am not on an Income based payment plan but if I applied and approved all payments made to date as direct fed loans would count in the forgiveness plan. I was denied IBR. My combined income was too much.
Recently my wife lost her job and I called studentloans.gov to get help. They said I can not reduce my payments any further than $ XXXX/mo. Unless I was on the IBR. on XX/XX/XXXX I completed another IBR application due to my wifes loss of income. When I was done submitting the rep on the phone told me that none of my previous payments would count as Public forgiveness even if I was approved for the IBR.
My issue is with the loan amount and the monthly repayment. The rep at studentloans.gov told me that $ 200+ is going interest and not principle. I am XXXX and based off of the current repayment plan I will never pay this off. We are struggling to get the monthly amount paid and it is causing hardship at home. Since graduating college in XXXX my loan amount has INCREASED due to needing forbearance many times.
I need help! I have talked to my loan providers on 8 occasions and have received many mixed messages from the different reps. Only once did they offer or talk about IBR as an option. No other help was given. I had to seek information about public service forgiveness on my own and only then did they talk to me about it. I simply can not pay $ XXXX/mo. That is an unreasonable amount. I am a federal employee so my job is at risk as well. If these loans go default they will terminate my employment. If they garnish XXXX/mo we will lose daycare for my youngest child and not to mention my credit report will suffer greatly. I have reached out to fedloans.gov and studentloans.gov as well as the schools I attended and no one is able to assist. I have asked the universities to provide me with a statement of costs for the classes I took. All of them have said they cant give me that. I want to know if my balance is even legit or have I been double charged or charged out of state tuition when I was actually a resident. Please help.
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08/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
My husband and I both work in qualifying public service positions making XXXX qualifying payments, and were on the IBR repayment program until recently. We switched to REPAYE to lower our monthly payments for the remainder of the time we have to make XXXX qualifying payments.
We were told that the process would involve our loans being temporarily placed on forbearance, during which time we would need to make $ 5 monthly payments. After that time, we would start making payments at the rate determined by our REPAYE eligibility.
His experience went as described, though the time between his last forbearance payment and the first REPAYE payment was not a full month.
My experience did not go this way. My loans were taken off IBR, then placed on forbearance as described. My forbearance ended XXXX/XXXX/16, right after I made a {$5.00} payment. My account said I had a full payment of {$260.00} due XXXX/XXXX/16 - not the REPAYE payment I was told would be due ( per a letter on XXXX/XXXX/16 would be {$53.00} starting XXXX/XXXX/16 ). One PHEAA staffer told me on the phone last Friday that the showing of the {$260.00} was to let me know what my full payment would be if I chose to opt out of REPAYE and that I could ignore it. An email from a XXXX stated otherwise, indicating that if I did not make the payment, it would go to collections, and other problems would ensue.
I hope my payment due XXXX is truly for XXXX as their XXXX letter states, and that this is the last of our issues with PHEAA, but I just do n't trust them and want CFPB and the public to know to be on the lookout. I hope CFPB can pressure PHEAA to be more consistent with keeping their word, and less apt to make mistakes like this that can put borrowers in an undue hardship.
Thankfully, my husband has done his research, and read many stories of scenarios like this happening with PHEAA and other servicers, and planned accordingly. He had bad experiences with XXXX XXXX before refinancing with PHEAA, and his process of refinancing went very poorly due to inconsistent communication from PHEAA, so he was on the lookout. We made the {$260.00} payment, though it will be a few days late but it should be well within our grace period. This is in an effort to avoid the account going to collections. Others facing this may not be so lucky.
Thank you for looking into this issue, and please warn other borrowers to watch these student loan servicers like hawks - assuming they will make mistakes ( intentionally or not ) so borrowers can be prepared to deal with it when it finally happens - which seems like an inevitability.
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08/26/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
I consolidated my loans in XXXX of 2009 to become eligible for the public service loan forgiveness ( PSLF ) program. The servicer at the time was XXXX. Despite documentation from XXXX that my loans were consolidated as income contingent in XXXX 2009, email proof I continued to argue for income contingent between XXXX and XXXX 2009, and documentation supporting that my payment should have been {$0.00} and qualified for PSLF, the current servicer XXXX has taken over a year to review my appeal. I have provided supplementary material twice and requested to see the documents provided by XXXX demonstrating I requested a forbearance when it would not be in my best interest and I have proof to the contrary. My requests for documentation have been ignored. Each time I provide material I receive an email stating that information provided by XXXX shows that my payments did not count -- yet I 'm not being allowed to view that information. This assertion, if not corrected, will cost me 7 months and XXXX {$3000.00}. I had an attorney send in a letter in XXXX via certified mail. We were afforded no response and I was required to re-upload the documents in XXXX despite having the mail receipt.
This issue is similar to the issue I faced with XXXX where my repeated requests to lower my interest rate to 6 % were ignored. For 14 months I have been trying to find the number of payments and dispute those payments and I 'm being slow-rolled, kept in the dark, and provided with non-responsive answers. I am happy to provide your office with the letters I have written, the letter prepared by the attorney in the legal assistance office at XXXX, all of the enclosures backing up my arguments, and the non-responsive emails provided by the servicer.
The cost of a lawsuit will most likely exceed {$3000.00} and the 7 additional months it will take before my loans are forgiven. I am being treated as if there is no recourse mechanism. I know there are XXXX other individuals facing similar issues with the PSLF program stationed in my area alone. For instance, if a servicemember pays just XXXX dollar more than what is owed, the payments do n't count and they tack months on the back end towards forgiveness ( that practice smacks of loan-shark-like tactics ). I had to fight for months to have my loans consolidated and I have to fight each time my loan is transferred. I hate to reach out for help but XXXX has exhausted my patience. Any help you could provide would be much-appreciated.
My issues started after I consolidated into the PSLF program after I graduated from XXXX and started in the XXXX XXXX.
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04/13/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
Due to a medical issue, I was forced to quit my job. XXXX bank refused to give us forbearance on student loan.
We filed our taxes early XXXX, ready for XXXX XXXX XXXX. On XXXX XXXX we received an XXXX form from XXXX, we called our bookkeeper and she explained that was not good, we went to her office to find out, our {$5600.00} refund was now us owing $ XXXX.
So we sat down with IRS and they agreed to take XXXX refund and wait for XXXX refund to finish paying, which was done.
With this we received a letter from XXXX telling us the " cancellation of debt ''.
In XXXX we began getting letters from attorney 's XXXX ( XXXX ) Attorney at Law. We communicated with them and explained about the XXXX and they have been mistaken.
After several trips to XXXX, AZ to court house, we eventually received a notice of arbitration. Late XXXX we sat down with plaintiff 's attorney and arbitrator. During this meeting XXXX claimed the the loan numbers did not match up with XXXX.
The arbitrator said she had no choice but to find in the favor of the plaintiff and they XXXX agreed that there was definitely something wrong.
The attorney for XXXX argument was that his client National Collegiate XXXX XXXX Trust ( XXXX ) owned the loan that was sold to them by XXXX back in XXXX.
While there, the attorney XXXX gave us the number of another attorney XXXX XXXX. XXXX claimed he was a good attorney and maybe able to help us. The arbitrator said she would wait 30 days before entering a decision.
We went and saw XXXX XXXX and he said he would make some phone calls, during which he had mentioned the CFPB.
On XXXX XXXX, XXXX the arbitrator found in our favor, we do not know what XXXX XXXX had done, but we were glad for the judgement. Including the judgment the letter stated that we needed to submit any fees we occurred, we called XXXX XXXX and he handled the communication with the court, and his fees were awarded for ( XXXX ) to pay.
Currently XXXX is appealing the ruling and we have another court appearance this Friday XXXX.
On their appeal they are accusing the defendants ( us ) for " Defendants have engaged in unfair surprise and misconduct '' and " litigation by ambush. '' We have done nothing wrong, we did not go to law school, we followed instructions.
This is our biggest issue. How can XXXX sell a loan to XXXX in XXXX and turn around and file a XXXX on us in XXXX?
According to XXXX XXXX dd not own the loan to do this.
We were thrown into another tax bracket since it had to be counted as earned income, causing me to lose other government medical benefits for my insulin.
|
01/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American, Servicemember |
In XX/XX/XXXX, I entered into the Public Service Loan Forgiveness Program and my servicing company was XXXX. XXXX was very easy to work with always had the most accurate information. Information regarding the number of qualifying payments was available and up to date on their website. In XX/XX/XXXX, my loans were taken over and transferred by XXXX XXXX without my request, approval or knowledge. I found out this occurred the next time I contacted XXXX. Since I am nearing retirement age, I am always checking to see what the status is of my " qualifying months ''. Every year I submit a new Employment Verification form as advised by the Department of Education. I contacted XXXX XXXX to request this information and they have NEVER been able to tell me what the number of qualifying months is. The employees who are supposed to provide customer service are anything but. They have an attitude and skirt around every question or request for information I present to them. The ONLY place you can find the qualifying number of payments is on the statement. However, the number of qualifying months KEEPS CHANGING going up and down, mostly going down and my student loan balance keeps going up. They aslo tell me they can not verify any of the payments made to XXXX yet my account was transferred to XXXX XXXX. On XX/XX/XXXX, I contacted them because the XX/XX/XXXX Statement shows only 12 qualifying payments, however, the XX/XX/XXXX statement shows 32 qualifying payments. I thought perhaps there was an error in adding the newly approved payments from the recently submitted Employment Certification Form to the already identified 32 qualifying payments. I was told that since I requested an audit on my account ALL the payments had to be re-verified. This process has been going on since XX/XX/XXXX and they could not tell me how long it would take. I asked to speak to a manager and was basically told that's they way they do things, would not provide me any policy stating the process, did not offer to expedite the process and said this could cause my qualifying payments to do down. Now how hard is it to qualify the payments each year and then add the new qualifying payments each year they receive an Employment Certification form. It is very disenchanting when the qualifying payments becomes a moving target. I am unable to plan for my retirement not knowing how many more years I have to work so my loan will be forgiven. In the meantime, my balance keeps going up and if my qualifying payments are one short, I will owe the entire amount irregardless of what I have been paying since XX/XX/XXXX.
|
06/09/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
Please pull the phone records for a conversation that took place approximately XX/XX/XXXX 2015 between myself and a Fedloan customer service agent. I had received a statement saying I owed a very high payment. My understanding was you do n't have to pay until 6 months after graduation. So I called in because I had graduated only 3 months prior. The representative told me that I was correct and that Fedloan starts sending statements nearly right away and I could ignore them until my 6 months grace period was up. After following the directions given to me by the Fedloan customer service agent on approximately XX/XX/XXXX 2015 I waited another 3 months in " grace period '' and it goes by and all of the sudden XXXX XXXX notifies me that approximately 45 late payments were posted to my credit report. 1 for every sub-loan account on record with Fedloan, and for every month, for 3 months in a row totaling to approximately 45 late payments. Even if it was true and I was late I would 've been late paying one payment per month not one separately for every single sub-loan account with Fedloan! 45 late payments is malicious and has indescribably made my life a living hell. I 've been rejected to buy a house, I ca n't get a decent rate on my car loan, and basically my credit score has been brought down to the XXXX XXXX solely due to Fedloan 's customer service giving me misinformation and their false reporting of every single sub account as separate payments when in reality you only make 1 payment not 15 separate payments to separate sub-accounts! I have submitted disputes directly with Fedloan 3 times detailing my story and never once have I been able to state my case to a human. I send it in and the system rejects it and then I have appealed it every time as well and the appeals have been rejected too. I have called in and talked to customer service representatives who have confirmed that this has been a problem with many others and they told me to keep submitting more disputes ; which I have to no avail. I have also hired XXXX XXXX which I have been paying {$100.00} a month for, for over 2 years and they have filed many, many disputes with all 3 reporting agencies against these Fedloan false reporting s. All of this time, money, and energy has been to no avail. This is ruining my life. I graduated and I got a good career and I have had my Fedloan student loans set to Autopay ( never missed or late ever ) and yet I am be rejected for a home mortgage and can not move forward in life. Please help me consumer financial protection bureau! Please do n't let them just ruin my life!
|
05/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
In XXXX , I worked with my student loan servicer to consolidate my loans. At the time I had just completed my XXXX XXXX and had a daughter in college with loans. I spent a great amount of time on the phone with an employee of the servicer going over the consolidation, repayment options, and the public service loan forgiveness program ( which I was qualified for ). I believed the employee was being truthful with me and that I could look forward to beginning to repay my loans so that I could get through my 10 years of public service loan forgiveness ( PSLF ). As my in school deferment was ending, I called FedLoan ba ck to find out what my payments would be and to make sure everything was set for me to begin repayment on the PSLF. At this time I spoke to a very helpful gentlemen who informed me that unfortunately my loans had been consolidated incorrectly ( my daughter 's loans had been added to mine ) and that I would not qualify for IDR or other plans. I stayed on the phone with him for a very long time while he attempted to find out if their was anything he could do to stop or re-do my consolidation. I was in tears and he genuinely seemed to be trying to assist me. It is unfortunate that we were not able to figure anything out. There was no way I could afford {$1200.00} + monthly and he was very apologetic. If only the person I talked to from the beginning had the same moral and customer service driven mindset. He helped me apply for forbearance in hopes that by the time it ended I would have found a better paying position using my degree. Unfortunately, that has not happened and I have not only not been able to find a better paying job, but I have not been able to find a second job that could pay this amount. I have called back to FedLoan several time to see if there is any remedy because I really want to begin paying my loans, but have no way to pay so much a month. I was told that if I ca n't pay the total amount due that I ca n't pay anything at all. This does not sound correct to me. After reading up on my issue, I found that it has been a common problem with FedLoan Servicing to make consolidation errors, repayment errors, payment calculation errors, and give misinformation to students/ former students beginning to make their loan repayments. I know see that my case is just part of the bigger issue, but unlike some others I truly want to complete my PSLF. I have lost 3 years of the 10 years of payments I am expected to make and that is very disheartening to me. I would love to know what remedy their is for me and others like myself. Thank you.
|
06/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
- I am writing regarding FedLoan Servicing 's ( FedLoan ) and the U.S. Department of Educations office of Federal Student Aid 's unacceptable delay in processing my Public Service Loan Forgiveness ( PSLF ) application. Based on the limited waiver criteria with more recent amendment to include previous unjustified forbearance months, I have made well over 120 PSLF qualifying payments.
I submitted my first application on XX/XX/XXXX for PSLF with a request for consideration for loan forgiveness through TEPSL, as my correspondence with FedLoan indicated to do. Despite serving in the public mental health sector for over ten years at that time, this request was denied.
After the limited waiver was introduced, and particularly with the additional allowances targeting unwarranted forbearance periods, I thought this issue would finally be resolved.
I submitted applications for PSLF on XX/XX/XXXX and XX/XX/XXXX. I submitted a complaint to Federal Student Aid on XX/XX/XXXX when I had not yet received an update to my qualifying payments despite the overwhelming evidence with documentation I submitted. On XX/XX/XXXX, I submitted further documentation verifying my non-profit work in providing mental health services to children and adults of my community.
I have painstakingly documented the uncounted qualifying payments through previous and current employers as well as forbearance months which clearly coincide with changes in payment plans and was done on the advice of FedLoan officers at the time. On XX/XX/XXXX, I received an " update '' on my complaint filed through the office of Federal Student Aid only after requesting that the complaint be escalated to the Ombudsman group.
However, the response merely stated the months of forbearance ( again, for reasons which the limited waiver is explicitly meant to correct and compensate for ) was not approved without reason. The response also stated my PSLF request on XX/XX/XXXX has not yet been processed and made no mention of my XX/XX/XXXX request. Although this most recent correspondence directs the borrower to submit a request for reconsideration, this process began with request to review my information.
The delay in processing is unacceptable and I would like your assistance. Attached is the most recent email indicating my complaint was closed ( without legitimate resolution ) as well as a screenshot of my complaint 's case description and included documentation. This should clearly illustrate what over 25 email confirmations from FedLoan also highlight, that all requested information to process PSLF has been submitted.
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10/17/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I had made student loan payments through XXXX during the Covid forbearance time as I did not know that payments were not required. I also learned in XX/XX/XXXX that I might qualify for loan forgiveness, so I applied and my loans were transferred to FedLoans in XX/XX/XXXX. I had made payments from XX/XX/XXXX through XX/XX/XXXX.
Once they had been transferred to FedLoans on XX/XX/XXXX, I was told I could request a refund for the payments made during the Covid forbearance period but I needed to wait for them to receive all the information from XXXX. I initially made the refund request through FedLoans on XX/XX/XXXX. I did not hear anything back, so I contacted FedLoans again on XXXX and was told that they could not find my payment history as it had " not been transferred yet '' from XXXX. I requested my payment history be mailed to me during that same phone call. I called again on XXXX, where again I was told that they could not find my payments. On XXXX, I called and they had found my payments and were initiating the refund request. I called on XX/XX/XXXX to verify that the request had been initiated, and was told it would take 60 days. I didn't hear anything for a while, so I called on XX/XX/XXXX and spoke with XXXX # XXXX who again verified that my request had been initiated, but told me it could take up to 90 days. I called again on XX/XX/XXXX and spoke with XXXX # XXXX, confirming the request once again.
On XX/XX/XXXX, I could see in my FedLoans account online that my loan total had been increased by the amount of my payments that I had requested for refund. The added values were {$13000.00} principle and {$17.00} interest, for a total of {$13000.00}. I called that same day to see when my bank account would be issued the refund. I was told that they were waiting for the Department of Education to review the request and issue the refund. I did not receive any refunds, so I called on XXXX and was told that I was waiting on either the Dept of Education or the Dept of Treasury to issue my refund. I made several attempts to contact someone in both of those departments, but kept getting the run around about who was responsible for issuing my refund and where it might be in the process.
I filed a report with the Ombudsman on XXXX and have received several email updates over the last 5 weeks, all saying that they do not have any more information and are still looking into the issue. Overall, the process started in XX/XX/XXXX and they are supposedly working through it. The refund for all my past Covid forbearance payments has not yet been issued to my bank account.
|
06/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
Servicemember |
This issue goes way back to 2017 of XXXX and maybe a 1 time after that and now I am tired and have figure it out on how I can take my matter to a higher level to get resolve.. My complaint is against Fed Loan Services- student loan.
I have contacted them many times in the past regarding my student loan account. I have requested for FedLoan Services to send me a bill each for my interest that is accruing on my account each month that is not being paid by the government. And they claim they can not provide me with that, in which I find that very unfair that Fed Loan Services can charge me interest and they can not provide a monthly statement of my interest. I have never heard of such thing, if a consumer borrow money from any financial institution then it is the lender responsibility to provide that borrower the not just a statement showing the amount owed ( all added up into one balance ), but the lender must be able to provide a statement showing the monthly amounts itemized out on the statement. Just like on a credit card, the creditor provides a monthly statement with current balance that includes any recent charges including the interest that was charge for that month 's period. As FedLoan Services continues to adds interest to my student loans accounts along with reporting the added interest to the credit bureau showing that my balances on my loans are increasing, which can and is causing a negative effect on my credit utilization on my report, which in terms affects my credit score. So therefore, FedLoan Services needs to provide me with a monthly interest statement showing me what interest has been added to my loans for that month. It is not my job to be their computing system and calculate my own interest every month, they need to do that and providing a lump sum total of all my interest with showing me the interest for that months period is not sufficient. As a lender FedLoan Services is supposed to provide accurate, detailed, itemized information to the borrower. I want to know every month, not every three months, because FedLoan Services reports to credit bureaus every month, so therefore I want to see it every month what the amount of interest that is being added to my account and I want to see it on my statement separately, so that it can be paid monthly. I will not do their job for them, because it's not my job to do its only knowledge for me as consumer/borrower if indeed I wanted to know how my loans are being calculated. And I believe they have a duty to me as a borrower to provide me with a clear statement every month I am being charge interest.
|
09/29/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
I XXXX XXXX hereby files a complaint with the Consumer Financial Protection Bureau ( CFPB ) as my only source to help me with a deceptive collection practice ( s ) from student debt collectors. As your agency may already be aware, the United States Department of Education recently terminated their contract with Navient, as well as other agencies that were supposed to be collecting on nationalized debts, that is debts truly owned by the Department of Education. However, the greed that exist within the debt collection community caught up with XXXX, and many others when the United States Department of Education suspended contracts for deceptive and illegal collection practices. A company known as XXXX claims that I owe a balance in excess of {$5000.00} in student loans. Even though I never took part in any procurement of a debt from XXXX, they ended up being the collection agency for a student debt incurring excessive interest and additional fees. I have requested through complaint to the company directly information as to what company owns this debt. Under the Fair Debt Collection Practices Act I am entitled to this information. I believe that if a debt does exist, it is part of a securitized trust that has been fragmented into small ownership by multiple national banks. There is no proof of ownership, no proof of any assigned power of attorney or assignment of responsibility for XXXX or its successor the Pennsylvania Higher Education Assistance Agency. So it looks like my credit will be dinged and damaged by another collection agency that has no stake in the debt described in the XXXX XXXX, 2016 letter of debt/collection transfer. A recent federal court decision in the XXXX XXXX XXXX XXXX XXXX gives consumers the right to sue the Pennsylvania Higher Education Assistance Agency for doing damages to my credit where they have no right to do so. I believe that I have a right to sue for damages under the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. PHEAA has no right to collect just as my challenges to XXXX proved that they had no right to collect. What this agency is doing is trying to hold my credit hostage as a means to use deceptive and illegal collection practices against an American citizen. PHEAA must cease and desist from any actions against me on any student loan collections, and delete any references to a collection on all pertinent credit reporting agencies, and purge my file information permanently. PHEAA must comply with the FDCPA and show proof ow ownership or the connection to collect for any other entity by true copy originality.
|
03/13/2018 |
Yes |
- Debt collection
- Federal student loan debt
|
- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
|
|
Web |
|
XXXX XXXX claimed possession of my legitimate student loan accounts ( XXXX, American Education Services, and XXXX XXXX ) in XX/XX/XXXX. I received a bill from XXXX XXXX in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. During the last three years, XXXX XXXX claims that the fraudulent loan is also in default because I have not provided money for the company. This loan is not a valid debt. XXXX Servicing has also failed to demonstrate that I used my pin number or signature to authorize XXXX XXXX to consolidate loans from American Education Services, XXXX, and XXXX XXXX. The company has also used false information to force me to make payments for an account that was not created or authorized by me. The company often sends documents to my post office box and falsely claims that the documents were composed by The Department of Education.The Department of Education is located in Washington, D.C., and the organization does not collect student debt. The address for the company is as follows : XXXX XXXX XXXX ( XXXX ) Department of Education XXXX XXXX XXXX XXXX, XXXX Washington, DC XXXX. The company recently filed a false report with the U.S. Department of the Treasury/Bureau of the Fiscal Service on XX/XX/XXXX. The U.S. Department of Treasury/Bureau of the Fiscal Service notified me that the company will retain my tax refund of {$360.00}. The Department of Education has not informed me of my rights regarding the situation, and they have not issued a letter of intent to collect the debt by applying eligible federal payments made to me. I contacted The U.S. Department of Treasury/Bureau of the Fiscal Service on XX/XX/XXXX. I spoke to XXXX who informed me that my account was clear and no funds will be taken. XXXX informed me to contact IRS to resolve the problem. I contacted IRS on XX/XX/XXXX and spoke to XXXX XXXX. XXXX XXXX informed me that the IRS does not resolve the problem. When I attempted to contact The U.S. Department of Treasury/Bureau of the Fiscal Service on XX/XX/XXXX at a later time, an individual named XXXX picked up the phone and asked for my social security number. Once she entered the information, she abruptly hung up the phone. I could not contact a live person on XX/XX/XXXX for the rest of the day. Please be advised that the company ( U.S. Department of Education ) attempted to place false information on my credit report several times within the last three years. The information was removed on several occasions from my XXXX, XXXX, and XXXX credit accounts.
|
02/01/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I had to consolidate my student loans with Fedloan Servicing to participate in the Public Service Loan Forgiveness program.
My account shows that I consolidated with them on XX/XX/XXXX. Payment records on Fedloans website shows a payment history beginning on XX/XX/XXXX. In order to qualify for the loan forgiveness, I must make 120 payments. I have made 44. They are saying I have only made 27. According to Fedloan, this past year has not yet been calculated, however, for the past three years, I have been arguing with them over what they are considering qualifying payments.
Including the past year they claim they have not calculated yet, I have made 44 payments and they are saying Ive only made 39. They have said they have disqualified the uncounted payments for the following reasons : I made two payments too close together. Both were disqualified. This is false. I get emails saying when my payment is due. Then I go on to their website and make the payment. Ive never paid when the payment wasnt due. I would be unable to as the amount in the box would be XXXX. In order to rectify this, they asked I make a payment over the phone. I had already made my payment that month, but they asked that I make a second payment taking me out of the pay ahead status. This was done on XX/XX/XXXX. However, those two payments are still not showing as qualifying payments. ( That is two payments not counted. ) They then said one month I paid a few cents too much and another month I paid a few cents too little. This is impossible because I use their internet site and phone app to make my payments. The amount I owe is auto populated. I do not change the amount. I only click on the date and click on my bank account and then submit the payment. It makes no sense whatsoever to change the auto populated amount by pennies. ( That is an additional two payments not counted. ) Another month they claim I was on deferment, which is false. ( That is one payment not counted. ) That brings to total count to five payments they claim are not qualifying payments.
I have disputed this with them on multiple occasions over the years. I have spoken to supervisors as well as other agents. The supervisors have been rude with one telling me that there was nothing they would do for me and to call the media and my local government representative. She went on to say that I wasnt going to win in a fight against them, laughed and then hung up on me. I have researched their practices and have sadly discovered that I am one of thousands of people they are scamming with the Public Service Loan Forgiveness Program.
|
10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have been having issues with my student loan servicers regarding accessibility of information, transparency, servicer transfers, and payment refunds. My student loans were serviced by Fedloan up until XX/XX/XXXX, after which they were transferred to XXXX/XXXX XXXX I made $ XXXX in payments to Fedloan during the COVID-19 forbearance period and paid the remaining $ XXXX to XXXX over the next several months , still within the forbearance period. I requested a refund of these payments when the BidenXXXX debt relief program was announced, on XX/XX/XXXX, and have been met with confusion, conflicting information, and stalling for months. It appears that Fedloan Servicing has lost information regarding my payment history when they transferred my remaining balance to XXXX/XXXX because neither servicer can find history of it. As a result, XXXX is refusing refund of the first {$10000.00} of payments and delaying the {$17000.00} of payment history they do have record of. I have called Fedloan and they told me it was not their responsibility and that XXXX has to handle the refund. I have called XXXX 4 times, emailed once, and mailed bank statement history of payments directly to their office. Each call is met with operator confusion and telling me that the refund is processing on time but no one can give me a completion date. Every time I call I am told that it will be done by a different date, I was first told it would be done in 6 weeks, by XX/XX/XXXX. 4 weeks after my request, I got a letter saying it was just submitted and it would be 8 weeks to receive the refund, XX/XX/XXXX. First I was told that my loan balance would be reflected in XXXXXXXX XXXX website and then Studentaid.gov, now I'm being told I will get my refund and it will not update the balance? How am I supposed to pay off the loan then? In addition to the conflicting information, both Fedloan and XXXX 's websites restrict account access to website features once the loan balance is {$0.00}. XXXX prevents users from acccessing their account inbox to send messages and contact the company with questions or concerns. They then force uses to mail or fax to send documentation. Fedloan is the worst offender and restricts all access to the user 's account, including any and all payment history and tax forms. The current status from XXXX is that the refund is processing and is currently held up with their request to Fedloan for information regarding the loan payments that I made that they did not transfer and have no record of. These companies have truly mishandled my money and should be subject to punishment.
|
05/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
To whom it may concern, I graduated from college in XXXX. It is now XXXX and my loan has gone from XXXX to XXXX.
I consolidated my loan to help me get all my loans in one place, this averaged my interest rate and actually make my debt load more.
I spoke with someone recently at XXXX XXXX XXXX and inquired about lowering my payment. The problem is lowering my payment on a income based repayment plan isnt helping because its the interest that continues to accrue and then balance that continues To go up not down.
The woman I spoke to explained to me that my interest at 6.38 % is {$13.00} a day, which is XXXX a month. My {$290.00} monthly payment doesnt even get to the principal balance. If I choose to defer my loan when I have trouble paying the interest is capitalized onto the principal balance and again my loan goes up not down.
I have a XXXX XXXX that I owe XXXX dollars on and have paid on for 7 years. The more money I make the more I need to pay so I can never get ahead. I cant find a job with my degree and cant go back to school because more loans.
I am writing to try to get somewhere. Ive asked to lower my interest rate to refinance to potentially change companies ( although this companys customer service has answered my questions ) I do feel like I am being taken advantage of and really in a place of desperation as I have children and work as hard as I can and will soon need to retire myself.
I dont understand how this company can basically add so much interest that the loan has more of a balance than when I started paying. XXXX more and it will keep growing not shrinking. She said if I defer to keep up on interest. I can not pay XXXX a month in interest when I cant afford my $ XXXX monthly payment.
Both my parents are deceased. I am the first one in my family to attend college. I would like to help my children with college. Is this the America Dream to die from student loan debt?
I am a XXXX female. I am educated. This feels unfair. I wanted to be a XXXX. I wanted a career. I had a dream of helping children. I cant go back to get a XXXX certificate because my student loan debt is to high.
I feel sorry for our future generations of this is what they have to look forward to. Why cant student loan companies charge a reasonable amount of interest and not try to punish you when you struggle to pay or cant afford the maximum payment? Can something be done to make XXXX XXXX more fair to its borrowers? Isnt this company with the Department of Education? Why are they trying to make so much money off of us? What can be done?
Thank you for your time.
|
12/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
XXXX currently services my student loans. I am enrolled in the public service loan forgiveness program and my employment was certified back to XXXX. Twice I have sent letters ( XXXX and XXXX of XXXX ) asking XXXX to review my payments made under this program during the time periods for which they already certified. I sent very clear information to them documenting payments made over the past ten years. The first letter I asked them to certify payments already listed in the XXXX XXXX XXXX XXXX. Unfortunately this database is missing payment information related to over 5 years of payments made under three different loan servicers. I 'm not sure why payments made toon federal loans are missing ( XXXX ) from the database especially since I have always had federal loan servicers such as the XXXX XXXX XXXX XXXX.
XXXX initially certified 28 payments which were mostly recent payments made after XXXX. Not long after their records changed to indicate that only 26 payments have been approved towards the 120 payments required for PSLF. No reason was given as to why two payments were dropped. I explained in both letters to XXXX which servicers held my loans and during what years. In my most recent letter of XXXX XXXX I sent bank statements indicating payments that were made for over 50 months during time that they have already certified. This was because the database did n't have any records of payments being made during this time period.
There has been no response whatsoever since. I have several sent messages on their website asking for why two payments were dropped from their calculations, what months have actually been qualified thus far and the status on the bulk of my payments made since XXXX for which I provided detailed documentation.
Both my ex wife and I have maintained public service employment for almost 20 years she as a XXXX and myself with XXXX and XXXX XXXX. Our experiences with the loan servicers has been nothing less than a nightmare for the past ten years. The servicers have no accountability towards the customers when questions are posed or information is sought after. The practice of capitalizing interest is even worse for students. Our original XXXX in student loan debt has turned into XXXX during this time. We 've never been in default and always made our payments except a few times for financial hardship during the great recession.
We are counting on loan forgiveness and concerned the Department of Education will not follow through on its commitment..
In any other financial program this would not be acceptable.
Please help.
XXXX
|
03/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
Servicemember |
On yesterday XX/XX/XXXX, I spoke with a representative of FedLoan Servicing. Unfortunately, she informed me I have been a victim of a fraudulent company drafting funds from my bank account for the last 2 years. I would like to file a formal complaint against FedLoan Servicing, because this ordeal began when my loan information was apparently released to the fraudulent company, who initially contacted me via US Mail. At the time, I was a novice to the student loan repayment process. Due to the negligence of FedLoan Servicing, I became a victim of this deceitful company.
In XX/XX/XXXX, I received a letter in the mail from the " XXXX '' regarding a loan consolidation program I qualified for based on the Health Care and Education Affordability Reconciliation Act of XX/XX/XXXX. Several months later, I called the number listed on the letter XXXX and spoke with a representative XXXX. XXXX had all of the information about my student loans including the amounts owed and lenders information. After speaking with XXXX, I spoke with another representative XXXX, both provided direct numbers for contact [ XXXX XXXX and XXXX XXXX ]. They each had valid information about my student loans, and convinced me I should verify my identity and sign up for this opportunity before it expired. They then drafted 3 installments of {$230.00} to the XXXX XXXX XXXX, CA XXXX for enrollment into the consolidation program. On XX/XX/XXXX, I received confirmation of the automated bank drafts from XXXX XXXX XXXX, OK XXXX ( website : XXXX ). The company also required I allow XXXX ( XXXX ) to monitor my Income Based Repayment Plan and re-certification for the automated draft amount of {$29.00} a month. Sadly, I have been paying this company for almost 2 years now.
Upon learning of the scam, I immediately contacted my banking institution and stopped all future drafts from the company. I also filed a claim with my banking institution, placed an alert on my credit report, and filed a complaint with the Federal Trade Commission ( reference number XXXX ). I would like this situation be resolved and to receive restitution for my financial loss. Please reply with the following : 1. ) How did this company acquire my loan information? and my mailing address? I did not contact this company, I did not provide my student loan information to them, yet somehow they had this information 2. ) I need someone from FedLoan Servicing to guarantee these people can not contact me or access my information in the future?
3. ) Can the FedLoan Serving reimburse me for the monies the company drafted from my bank account?
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10/18/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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My complaint is with American Education Services ( AES ) who maintains the original private student loans taken out XX/XX/XXXX through XXXX XXXX XXXX XXXX.
My son attended XXXX which was part of XXXX XXXX at the time and is now part of XXXX XXXX. I co-signed for the " Private Student Loans '' so he could attend this school.
I requested additional information from AES with regard to a XX/XX/XXXX CFPB newsletter about Relief for Students of XXXX. Specifically what steps need to be taken and if there are forms to fill out for student loan relief.
The CFPB newsletter states the loan servicer will notify us " if '' we benefit from this agreement. I had not been contacted directly by my loan servicer American Education Services ( AES ) in the ( 7 ) months this agreement was published.
I decided to contact them myself on XX/XX/XXXX & XX/XX/XXXX to request information about this settlement. They directed me to contact the US Dept. of Education - Waste, Fraud and Abuse by phone. The phone number mail box if full and messages can not be left and you can only call on certain days. This particular phone number was associated with federal student loans not private. They also directed me to the studentaid.ed.gov website and stated there " should be '' forms available to fill out and submit. The forms appear to also be directed toward " federal student loans '' not private. I called AES again speaking to another representative who stated they needed some type of a form from CFPB authorizing student loan relief.
I feel my son and I are eligible for this student loan relief based on the lack of job opportunities in his field of study the XXXX representative stated were in high demand and with excellent pay so affording the student loan repayment should not be a problem. Job placement from XXXX consisted of a limited list of " potential '' employers some of which when contacted were not hiring at all. Another employer my son contacted stated that they did not have good luck with XXXX students. My son is still not working in his field of study 10 years later. These types of recruitment tactics used by XXXX are fraudulent in my opinion making our student loans eligible for student loan relief.
American Education Services appears to be unaware of what information is needed to resolve this issue or is unwilling to help.
Can you please clarify what it is I should be doing to apply for this student loan relief and direct me to the correct forms to use if any? Is CFPB able to contact American Education Services and provide them the information they need to start this process?
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04/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I applied for a consolidation of my school loans and the income contingent repayment plan with the federal government in XXXX XXXX. My application for consolidation was approved XX/XX/XXXX and I was paired with Fedloan Servicing as my loan servicer. However, I was never informed that I had been approved for the ICR plan by Fedloan Servicing nor did I receive a bill for my first payment under the ICR plan. My understanding was that my application for the ICR plan was still be reviewed. By XX/XX/XXXX, I still had not heard back and as a result, I put my school loans in forebearance, since my monthly payments exceeded my monthly income. At no point for an entire year was I contacted during that time to let me know that I was accepted into the ICR or what my monthly payment was under that plan. Thus, by XX/XX/XXXX at the end of my forbearance period, I reapplied for the ICR plan, at which time, I immediately began repayment. Fedloan servicing admits they can not find the letter in my paperless inbox. In addition, I received an email after the time that Fedloan servicing said I was approved for that plan, that they were still waiting to hear from my to apply for a consolidation. This lead me to believe that my loan application for ICR still had not been completed. The interest that accured during this forebearance was {$25000.00}, which has since been capitalized onto my loan.
In addition, another {$25000.00} was capitalized on my loan in XX/XX/XXXX for a reason that Fedloan servicing can not explain. I was given XXXX different reasons why it capitalized, and every time a reason was refuted, they came up with a new reason.
Fedloan servicing gives incorrect information or no information at all, resulting in decisions that cost borrower tens of thousands of dollars. My school loans are currently over $ XXXX- {$50000.00} of which resulted from Fedloan servicing and their ineptitude.
I am not borrower looking to get away with not paying my loans, I am a borrower who wants to pay what she truly owes, not inflated amounts resulting from a third party. Fedloan servicing has an obligation to keep the borrowers informed. Failing to let a me know that I had been approved for a repayment plan for an entire year is unacceptable. The student loan crisis is in no doubt partially due to loan servicers not providing borrowers with the information needed to make responsible decisions. They read from screens and ca n't answer any questions that deviate from their prompts. PLEASE DO SOMETHING ABOUT THIS. THEIR MISTAKE COST ME {$50000.00} PLUS 20 YEARS OF INTEREST AT 7.25 %!!!!!
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03/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I called XXXX XXXX to try to get my loan payments lowered. I spoke to a representative XX/XX/2019 and she stated that I needed to recertify and choose a better IDR plan for a lower payment plan of {$68.00} a month. I did exactly what the representative told me to do. However, when I called XXXX XXXX on XX/XX/2019 at XXXX a representative stated that I could not change my IDR plan because I needed to make 3 consecutive payments before I could change the plan. I tried to explain the representative that the other representative I spoke with on XX/XX/2019 never stated anything about that and how I did everything she told me to do but the representative I spoke with was not trying to help me and got an attitude with me ; she stated that I had three months to pay XXXX which would be XXXXeach month and she also stated that I would not have to Pay anything until XX/XX/2019.The representative was no help with assisting me ( consumer ) ; she did not try to find a solution for me and all I wanted to do was get lower payments.
XXXX ( XX/XX/2019 ), I tried to call XXXX Representative to see if someone could assist me and figure out a way to get me lower payments and the representative ( s ) were no help. The representatives kept transferring me. The first representative did not mention anything about not being able to change my IDR plan and the 3 consecutive payment but when she transferred me to another representative the representative was not helpful as well. She stated that I had to make a payment of XXXX on XX/XX/2019 and my new payments would be XXXX on XX/XX/2019. It seems to me that all the representatives need more training because they are supposed to be there to assist and answer questions. They were definitely not able to answer certain questions and did not even take the time to try to find a solution to help the consumer ( me ), especially when Im willing to make payments. The last representative I spoke with definitely did not help me, it was as if he went off of the previous representative words because as soon as spoke with him, he stated that the representative explained what was going on and basically went off her word instead of his own judgment/ solution. I asked the last representative about doing an appeal or a complaint and he stated that XXXX XXXX do not have appeal forms and he stated that he did not know what CFPB ( XXXX XXXX XXXX XXXX ) and never heard of it ; XXXX XXXX Representatives need more training on a lot of information so that they are able to assist consumers instead of giving them consumers false information and the run around.
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03/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fedloan appears to have lied to me in an official written communication, advising me to take action that adversely impacted me. I applied for TEPSLF shortly after the program began. I ended up having to involve my US Representative in Congress because during the transfer from Fedloan to XXXX my application was lost. {$100000.00} was forgiven by FedLoan in XXXX. I reached out to my Representative for help even getting a TEPSLF qualifying payment count on the remaining {$60000.00}. I received a letter from my congressman today that had I consolidated all of my student loans, all of them would have been forgiven, per the US Department of Education 's communication to him. Now I have between 3 and 4 years left to make qualifying payments on them. I initially had requested to consolidate all my student loans. My complaint is -- -- FedLoan then appears to have lied to me in writing in an official communication. They wrote me in a letter, dated XXXX XXXX, XXXX, he following, " We wanted to confirm that you intentionally included Direct Loans on your consolidation application, because consolidating your loans will 'erase ' any qualifying payments you may have already made toward the required 120 for PSLF and TEPSLF purposes. If you include these Direct Loans in your new Consolidation Loan, any qualifying payments you have made during qualifying employment periods will never be counted toward PSLF or TEPSLF. '' FedLoan directly advised me in writing that I would not have any qualifying payments under TEPSLF if I consolidated all my loans. Of course, I had them remove the Direct loans from my consolidation. Who wouldn't? Because they lied to me in an official written communication on Fedloan/US Dept of Education letterhead XXXX I removed those loans from my consolidation request. As a result of their inaccurate information, I now have almost four more years I must remain employed in a qualifying job and pay on those {$60000.00} in student loans, leaving me with the risk that if I leave my job or can not continue in it for any reason, I will completely lose this benefit. This letter directly advised me to take action that was adverse to my interests which I had not asked to take before receiving the letter. My current Lender is XXXX. At the time Fedloan was processing my TEPSLF form. XXXX finished the process. The entire process of receiving qualifying TEPSLF payment counts under all my student loans took from XX/XX/XXXX to XX/XX/XXXX, or 15 months from my initial application. Fedloan appears to no longer service student loans and their website no longer exists.
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01/06/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XX/XX/XXXX - XX/XX/XXXX credit report shows FedLoans twice for the same student loan accounts. One listed for $ XXXX the other for $ XXXX, with XX/XX/XXXX stating I have $ XXXX in student loan debt. I have $ XXXX per the Dept of Education and FedLoans.
Same day I contacted my acct rep with FedLoans, he stated one will fall off give it a month.
Same day I filed a dispute with XX/XX/XXXX on the $ XXXX, denied it. Verified with the Dept of Education no one called or placed a verification request for total amount of distributed student loans.The person handling the disputes states consumer doesnt agree with FFCRA. Never mentioned FFCRA as I have no issue with 0 % interest yet but yet now I owe more money since XXXX. FedLoans is charging me {$50.00} a month to service my {$0.00} payment plan, yet my interest went up when it should be 0 % from XX/XX/XXXX onward through I believe XX/XX/XXXX.
XX/XX/XXXX - Both the $ XXXX and $ XXXX student loans are still showing on my XX/XX/XXXX Credit Report. Placed a dispute with XX/XX/XXXX again, this time under the $ XXXX, sent in documentation to include a print out of my last FedLoan statement and a screen shot of the owed amount per the National Student Loan Database, and the Dept of Education with explanation that they are showing the same accounts with two different amounts combining them for total student debt of $ XXXX which is incorrect.
I send an email to my account rep at FedLoan Servicing he calls me back from the East to West Coast, XX/XX/XXXX at XXXXXX/XX/XXXXXX/XX/XXXX, to assist me. Basically said FedLoans can not speak to XX/XX/XXXXand that yes it is wrong on theXX/XX/XXXX credit report as I sent him a screen shot. He suggested what I had already done that is to dispute it.
XX/XX/XXXX - I called XX/XX/XXXX they said no I have the debt of $ XXXX, and opened another dispute on-top of a dispute. They gave no information on how they verify my student loans and refused to acknowledge that the same accounts are listed twice under the same account number ( s ). I advised it is impossible to take Federal Loans out for an XX/XX/XXXX XX/XX/XXXXXX/XX/XXXX - pulled my XX/XX/XXXX and XX/XX/XXXX credit reports to confirm they are reporting correctly of $ XXXX, sent info to XX/XX/XXXX and updated FedLoans.
XX/XX/XXXX - XX/XX/XXXX dispute remains unchanged, stated they spoke with the student loan servicer and that the information is correct. Problem is they are verifying one account because you can not combined the two open student loans together, not resolving that these are listed twice.
Filing a complaint.
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02/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I attended XXXX until 2014, at which point, I graduated with my XXXX, I considered continuing with my XXXX however I did not have the time to complete the courses. So When XXXX closed, I looked into the options I had regarding loan forgiveness. I contacted one agency that stated it could get my loan forgiven for XXXX dollars to keep my credentials, and XXXX dollars to remove all the credits as well as the loan, I suspected this was a scam so I contacted the dept. of education. I was directed to the XXXX Higher Education, where I was given a link to fill out a form to be submitted. As I understood the options, there was XXXX option regarding the fraud that was part of XXXX closure, as well as of for XXXX closing within one year of my graduation, and there were different options I could take, though no one really seemed to know what I should do. I printed the sheet and sent it in, hearing nothing back directly. When months went by, I found myself still not working a job within my degree field, as well as in need of car. Checking my credit report showed that I had Federal Loan payments that I had missed, destroying my credit and driving me further in debt, despite the fact that I had selected the loan deferral option on the paperwork I sent in. Calling the XXXX Higher education got me no where, telling me to call my loan servicer. My loan servicer said they had not received that paperwork, so would not honor it. I then searched out the paperwork I was to fill out for them specifically, and in the meantime decided I wanted to go to school for a separate degree, as the first had gotten me no where. Without a Job in my degree field, I thought XXXX XXXX would provide me the opportunities and salary options that I could make a career out of, and be able to afford to pay off future debts. I applied to a XXXX college, who requested my transcripts from XXXX I provided them and attempted to start my next steps in Education. I feel like I may have rushed myself, having just stared a new full time job ( Still not in my degree field ) I dropped the courses within 10 days of the start of term. Some month or 2 later, I received a letter from my loan servicer stating that I had transferred my credits to a different school, and unless I had a letter from the school stating that I was not using those credits, they would not forgive my loan. I looked into having the XXXX college remove those credits from my transcript, being more than willing to take the courses over, however they suggest I make a complaint to the CFPB regarding this matter before considering my request.
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05/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is the second time this has happened since XXXX . My unpaid interest was capitalized because FedLoan Servicing, the company managing my loans, did n't " receive my documents in time '' for Income-Based repayment. In XXXX , I began the recertification process on XXXX XXXX , sending documents to FedLoan Servicing. I was never told what date I needed to recertify by. So I started the process when I got an email telling me I should. I was told they did n't get them in time because they are so busy, so my unpaid interest was capitalized on XXXX XXXX . My balance jumped from XXXX to XXXX . My next months payment was {$1000.00}. Then my plan would continue on Income-Based repayment the following month. This year, I sent in documentation on XXXX XXXX after receiving an email to recertify. I was emailed on XXXX XXXX , told my recertification was " on hold '' so I called the company. I was told that due to an error when I filled out the digital paperwork ( following the instructions on their website ) my recertification was on hold. And that it would n't make it through on time due to FedLoan Servicing being behind schedule. My interest would capitalize and my payment would be {$1100.00}. My balance is now {$110000.00}. And it is through no fault of my own. Again.
This is unacceptable. I work hard to pay what I can afford and am being pena lized unfairly by a company that has no interest in resolving my debt, but is more than happy to increase it. Even when it is due to their own negligence. Because the scenario that is playing out is this. I pay what I can afford because my job does n't pay me much as I serve the public. But the unpaid interest that accrues is substantial because my job is n't as lucrative as it is beneficial to the community. FedLoan Servicing is incentivized to fail at properly scheduling things. It is incentivized to put my paperwork on hold. As any delay in the processing of my rectification means an increase in the principle of my loan. The higher the principle, the more interest they can collect. They know that I 'm struggling to keep up with my principle and interest payment, so they know I will accrue more unpaid interest. And, FedLoan Servicing is again incentivized to slow down the processing of my paperwork to, again, capitalize my unpaid interest. That means they can charge me more. The proof is in my principle inflating from {$99000.00} in XXXX to {$110000.00} in XXXX despite regular on-time payments, multiple extra payments, and following instructions laid out by FedLoan Servicing.
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10/19/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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XXXX XXXX XXXX U S DEPT OF EDXXXX US Department of education is in violation of Title 15 1692 GB for failing to verify this alleged debt for this alleged collection account XXXX furthermore is Reporting false and inaccurate data on my credit report I sent a letter to the US Department of Education requesting the following information- 1. a copy of all promissory notes of all student loans that you service-related to me. 2. a copy of the promissory note for any and all student loans that you originated. 3. A copy of any assignments of the promissory notes for the related student loans. 4. Please advise me whether you are the loan originator, servicer, and/or debt collector for the loans. They received this request on XX/XX/2021. I am yet to receive a response U S DEPT OF ED/XXXX has failed to send me a copy of any assignments of the promissory notes for the related loans. U S DEPT OF EDXXXX has failed to inform me whether they were a servicer or a collection agency. I know for sure that the name US Department of EducationXXXX is furnishing this data on my credit report ( U S DEPT OF EDXXXX XXXX as a collection and is not the correct name of the Collection agency for this account. The Response I received from Direct loans is that this alleged debt is being collected by another debt collection agency with a different name number and address This means US DEPT OF EDXXXX is in violation of 15 U.S. Code 1692e.False or misleading representations by furnishing false information on my credit report.
( 2 ) The false representation of ( A ) the character, amount, or legal status of any debt; or ( B ) any services rendered or compensation which may be lawfully received by any debt collector for the collection of a debt.
( 8 ) Communicating or threatening to communicate to any person credit information which is known or which should be known to be false, including the failure to communicate that a disputed debt is disputed.
( 14 ) The use of any business, company, or organization name other than the true name of the debt collectors business, company, or organization.
Additionally, I requested that you cease and desist all collection activity, including credit reporting.
That is, I requested that you delete any and all reporting made to any consumer reporting agencies.
You have failed to address my very specific legal requests and are in clear violation of the FDCPA.
Under the FDCPA, it is unfair or unconscionable to attempt to collect an alleged debt in any amount that is not expressly authorized by an agreement creating the debt or permitted by law.
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04/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Its saying that my student loan ( PHEAA ) thats being shown on my credit score has increased from a possible missed payment. Its stating that between XX/XX/XXXX to XXXX XXXX I had a balance increase of {$22.00} from {$5500.00} to {$5500.00}. Also and increase of {$18.00} from {$4900.00} to {$4900.00}. Also, its showing between XX/XX/XXXX and XX/XX/XXXX and increase by {$22.00} from {$5500.00} to {$5500.00}. Between XX/XX/XXXX and XXXX XXXX and increase by {$17.00} from {$4900.00} to {$4900.00}. This is false! My student loans have been cleared on my credit report. I dont have any missed payments on my student loans and iam in good standing with my creditors. This is a mistake and it has brought my credit score down 22pts. I called the creditor to verify if I was late on a payment and they said I didnt have one scheduled until XXXX. I still made a payment of {$10.00} on XX/XX/XXXX just To be sure that I made a payment. My confirmation number for this is XXXX This was originally PHEAA WHICH IS SHOWING UP ON MY CREDIT PROFILE but, my loans been transferred to XXXX XXXX and aes XXXX which are now In charge of collecting my debt. Im not behind on any of my student loan payments, so, why is this showing up on my account an now, has brought my credit score down 22pts? Please correct this problem. My creditor for PHEAA IS XXXX AND YOU CAN CONTACT THEM BY MAIL OR NUMBER. XXXX-XXXX-XXXX address department of education XXXX XXXX XXXX. XXXX XXXX XXXX, GA XXXX If theres another creditor thats showing up for any other student loan, that shouldnt be since my account has been cleared of student loan payments, it would be from AES. A confirmation number for them will be XXXX. Their contact information is as follows. Number XXXX-XXXX-XXXX address American Education services XXXX XXXX XXXX XXXX, MD XXXX Both of these accounts are up to date an shouldnt be in delinquency or in a negative balance. I havent missed any payments and I have confirmation numbers of me calling my creditors to verify this issue. They both said Im up to date and in good standing with them. I have no late payments or missed payments that I havent already payed for! Please correct this issue and take this off of my credit report. It has dropped my score down tremendously. Thanks again credit karma for all the help in correcting my depts.
Ps : I didnt attach my account info or name or address to the papers Im sending because I dont want to give out my personal information if I dont have to. If you need anything else from me I can be contacted through my email XXXX or cell XXXX-XXXX-XXXX
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01/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have reached out to XXXX to discuss inaccurate posted information that has been reported to my credit bureau ( s ) with no actions taken to correct the inaccurate information by XXXX.
My student loans have been unfairly and inaccurately posted 90 days late to all 3 credit bureaus and XXXX will not remove the incorrect information after numerous phone calls and letters being sent to the XXXX credit department.
I feel that my loans have been unfairly and inaccurately reported because I was never notified via US Mail nor telephone call by XXXX. My loans have always been in deferment since my departure from University due to health issues related to me being confined to a XXXX and issues surrounding my XXXX XXXX injury.
XXXX is saying I was 90 days late and the only reason I found out about this information is that I was alerted when my credit score dropped over 390 points one day. Unbeknownst to me, XXXX is stating that the sent me a message to my inbox on XXXX website. I do not check this website ever, never have. And no one has ever told me that I need to check this website on a monthly basis to check the status of my account with XXXX.
XXXX unfairly reported me to the 3 major credit bureaus and has ruined my credit to the point I may not be able to move from one apartment to another this summer when my lease is up. My score went from a XXXX to XXXX overnight because of their unfair billing tactics and failure to properly notify me that my loans were no longer in deferment.
Since the unfair credit reporting incident. I have filed multiple applications with XXXX in order to get my account back into deferred status. This process is lengthy and time-consuming and all computer-based meaning you are unable to speak directly to a human being in regards to the status.You just have to wait. This unfair process caused me to accumulate more late months because their process is slow and unfair. After three months of trying to get my accounts current and back into deferred status, I was denied and I was able to submit an Income-driven repayment plan of which I was ultimately approved for. Monthly payments are now {$0.00} for the next 12 months based on my current income.
I reached out to XXXX and told them about the inaccurate reporting and they have denied multiple requests to withdrawal their inaccurate and unfair reporting to the credit bureaus and I feel this is completely unfair.
Please assist me in having XXXX remover the Negative reporting for all of my loans that have been reported to ; XXXX, XXXX, and XXXX.
Thank You XXXX XXXX
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03/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - Emailed the XXXX / XXXX XXXX XXXX XXXX XXXX through their online contact system to inquire as to why they continually underreport my loan payments and qualified non-profit employment for XXXX XXXX XXXX XXXX ( XXXX ) program. Was told they would reply in 70-90 days - never heard back and it is now XX/XX/XXXX. The XXXX continues to say that they've received my request, but never gets back to me to request documents or even say what the status of my XXXX program is.
Here is the contents of the email ( sent twice ) : I sent the below info to you a week ago and have not heard back. When will you contact me back? This problem has been outstanding for over a year and I need assurances that this will be fixed. Please email me back, or at minimum, acknowledge that you received this communication. It's like sending something into a black hole!
-- -- My XXXX number of qualifying payments are not calculated correctly.
For Loan Sequence XXXX/Disbursement Date XXXX, as of XX/XX/XXXX I should have 49 qualifying payments.
Employer XXXX Employment Date XXXX you list 9 qualifying payments when it should be 24.
Employer XXXX, Employment Date XXXX the qualifying payments should be 25.
For Loan Sequence XXXX/Disbursement Date XXXX, as of XX/XX/XXXX I should have 49 qualifying payments.
Employer XXXX, Employment Date XXXX you list XXXX qualifying payments when it should be 24.
Employer XXXX, Employment Date XXXX the qualifying payments should be 25.
For Loan Sequence XXXX/Disbursement Date XXXX, as of XX/XX/XXXX I should have 49 qualifying payments.
Employer XXXX, Employment Date XXXX you list 9 qualifying payments when it should be 24.
Employer FXXXX Employment Date XXXX the qualifying payments should be 25.
For Loan Sequence XXXX/Disbursement Date XXXX, as of XX/XX/XXXX I should have 49 qualifying payments.
Employer XXXX, Employment Date XXXX you list 9 qualifying payments when it should be 24.
Employer XXXX, Employment Date XXXX the qualifying payments should be 25.
For Loan Sequence XXXX/Disbursement Date XXXX, as of XX/XX/XXXX I should have 67 qualifying payments.
Employer XXXXr, Employment Date XXXX you list 2 qualifying payments when it should be 42.
Employer XXXX, Employment Date XXXX the qualifying payments should be 25.
I have the statements from the loan payment programs to support this claim. What is the best way to provide this info to you and get my account updated? I have requested this be done every year, and every year the info is grossly incorrect. Please advise as soon as possible.
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12/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Fedloan " took over '' my XXXX XXXX loans and I choose the graduated repayment option because with my job I get a small raise every year and that made fiscal sense. This disqualified me from public loan forgiveness ( which is not my main complaint ) which I did not know. My monthly payment was {$200.00} a month. I took some additional XXXX classes and my loans went to deferment. Once I completed my classes my loans went into repayment status but Fedloan switched the terms and agreements without telling me FROM graduate TO standard repayment which jumped my monthly payments by over {$120.00} a month to {$320.00}. This happened early XX/XX/2019. I called to ask why they changed the type of repayment and them to let them know I did not have an additional {$120.00} a month but could still afford my {$200.00}. They would not help me other than telling me I make too much money for income driven but to refinance for another 10 years and that my interest rates would most likely jump so my payments would not actually be any lower than the current {$320.00}.
So I reconsolidated with XXXX XXXX because they were the only financial institution that could get me back to the lower {$200.00} a month payment which I could afford. I made my XXXX payment with Fedloan. XXXX XXXX bought 3 of my 4 loans from Fedloan and indicated which specific loans they purchased when they sent the check in late XXXX. Fedloan claims they did not know what loans were being paid off and applied the {$12000.00} check to all 4 loans and then still charged me my full {$320.00} payment in XX/XX/2019. I called a few days before my XXXX payment was due and was told by a Fedloan representative my XXXX payment would not get pulled because they got the {$12000.00} check but it still got pulled. I have talked with four different Fedloan representatives all which give me different information. One told me my payment would not get pulled. One told me a refund would take 2-3 business days. One told me a refund would take 30-40 days. Three of them told me they did not know what loans the {$12000.00} check was for even though XXXX XXXX confirmed they sent a roster to Fedloan with this information.
I understand customer service representatives have a hard job but Fedloan as a financial organization has been HORRIBLE to work with. Being lied to, given incorrect information and misapplying payoff money as well as pulling payments for loans that have been paid off is just a snapshot of my interactions with them in the past 5 weeks. If you have a choice DO NOT service your loans through them.
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03/11/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
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On XX/XX/XXXX XXXX XXXX, a collection Agent for PHEAA, misrepresented themselves by identifying themselves as US Department of Education and offset by tax of {$3300.00} without Court Order. This alleged debt was a XXXX XXXX XXXX that was paid off but had been manipulated to create the current debt and was assigned to XXXX XXXX for collection.
Seeing the suspicious manipulation on the letter from the US Dept. of Treasury, I decided to dispute the Offset with the US Dept. of Education Ombudsman Group. The US Dept. of Education Ombudsman group showed that they did not offset my tax but said that PHEAA has the ability to garnished and certified my tax for Treasury Offset ( TOP ).
But the Law requires PHEAA to offset my tax only with a court order and PHEAA does not have the court order. GC Services, PHEAA 's Collection Agent, does not have court order required to offset my tax either, buit decided to misrepresent themselves as US Dept. of Education to offset and take my money in Bad Faith.
I also found out that the US Dept. of Education also need court order to Offset this alleged debt because it was and is still disputed. According to the law US DOE can only Offset on undisputed debt without court order.
This alleged debt had been disputed many times from XX/XX/XXXX but was never verified and never validated on collection accounts.
I also disputed this alleged debt with GC Services when I received their collection letter, dated XX/XX/XXXX, in the mail. I asked for the validation of the debt as required by Texas Debt Validation process on XX/XX/XXXX but XXXX XXXX never validated the debt but continued to pursued collection action and still reporting the debt on my credit record in violation of the FDCPA.
Returned certified mail confirmation showed XXXX XXXX received my dispute letter but never responded and never validated the alleged debt but decided to misrepresent themselves to offset my {$3300.00} and take my money in Bad Faith.
The US Dept. of Treasury had said that only the person named in 'who do I owe ' can be able to remove, change and refund the money collected through this falsified Treasury Offset process. But the US Dept of Treasury had failed to identify the real certifying agent of this Offset.
Therefore TOP Trace # : XXXX was certified in violation of the Federal Debt collection Act and has to be nullified and my money return to me.
I am also requesting that my information be removed from TOP data base in accordance with the Federal Debt Collection Act due to misrepresentation by XXXX XXXX, the certified agent.
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02/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have two types of loans : federal direct subsidized and federal direct un-subsidized. I have worked as a XXXX for a PSLF-qualifying employer since XX/XX/XXXX. I submitted by PSLF employment certification form in XX/XX/XXXX, and my loans were transferred thereafter to XXXX. Since the transfer I have had nothing but horrendous problems with XXXX.
In XX/XX/XXXX I received my PSLF certification from XXXX and it stated that I had made 18 qualifying payments since starting my work in XX/XX/XXXX ( accurate ), but those payments were only being applied to my subsidized loan and not my un-subsidized loan ( which is considerably larger ), even though I had been making monthly payments which were applied to both of those loans. I followed up with XXXX and was told that they would submit my loans for review, and that the review should take approximately 60 days.
XX/XX/XXXX, I called XXXX about a different issue, and as part of that conversation I was told that the qualifying payments should be updated but that it is still under review.
On XX/XX/XXXX, I called XXXX again and was told that someone is working on the qualifying payments issue.
By XX/XX/XXXX I was preparing to submit my re-certification and I still had not heard anything about my qualifying payments. I prepared my certification form and submitted. On XX/XX/XXXX I called XXXX again and was told that the review of my loans and the qualifying payments would be expedited.
On XX/XX/XXXX I received my bill for my upcoming XX/XX/XXXX payment, and the bill lists the number of qualifying payments I have made to PSLF : it lists 25 payments towards the subsidized loan ( accurate ) and only 5 payments to the un-subsidized loans. I immediately called XXXX and spoke with two people before finally getting the supervisor. She said that there was no way to expedite further when it had already been expedited and that I just have to wait.
Both loans are federal direct loans. Both loans are qualifying loans. My government position is a qualifying position. I have been on a qualifying repayment plan since I started work at my government position. I have been making complete, on-time payments since my loans were disbursed following law school. I am furious at the complete and utter incompetence I have experienced with XXXX and, frankly, wish my loans could be monitored by my prior servicer ( XXXX ) because I always had good experiences with them.
I am applying for a mortgage and I want to be able to show my mortgage broker the PSLF payment certification and there is nothing MyFedLoan will do for me.
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09/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XX/XX/2018, I had my loan service switched from XXXX XXXX XXXX to XXXX in order to be eligible for loan forgiveness via income driven payments. The first payment that was due in XXXX was applied by a XXXX representative, over the phone using my credit card. After that first payment, I started to make payments online. All of my payments have been paid on time, actually early, and I always pay the full amount of {$370.00} and apply the payment to all loans. All of a sudden, in XX/XX/2018, I received a message that I had a past due amount of {$50.00}. That's impossible when I consistently pay {$370.00}, on time, every month. So I called the company to ask why I owed {$50.00}. I talked to two different representatives in which I did not get clear answers. Then I receive an email saying that I over paid on one of my loans. Which again is impossible because I consistently pay {$370.00} on time every month and apply the amount to all of my loans. I don't pick which loans to pay on. I call the company a second time and a lady says she would submit a request to have my payment reapplied. The next thing I know, my loan status is now in forbearance. Again, I call the company asking how and why I am in forbearance. I was told I asked for forbearance, which I didn't. I explained to the representative that I would not ask for forbearance because the sole reason for switching to XXXX XXXX was to be eligible for loan forgiveness. Accounts in forbearance are not eligible. During this phone call, two representatives go back and forth trying to figure out why I owe {$50.00}. They then end up telling me I paid on all my loans except the one that is past due and that I asked for forbearance. I then told them that was not the case and there must have been a misunderstanding somewhere in the phone call with the last representative. I tell the representative to take me out of forbearance. She said she would and then transferred me to someone else to make a payment of {$50.00} which I wasn't going to pay. I ask the next representative, again, why do I owe {$50.00}? She ended up saying she did not know and that it was confusing since I have been making appropriate payments, so she submitted another request to fix my account. Now, for the month of XXXX, it still says I owe {$50.00} plus the regular {$370.00}, but there is no past due message. I also notice that I do not even see that my past payments were credited to my qualifying 120 payments for loan forgiveness. I just need answers, I need my account status to be corrected, and I need my payments to qualify.
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07/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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After my re certification in XX/XX/XXXX, I noticed that my IBR monthly payment was too high and I don't think they accounted for my XXXX XXXX XXXX husband in the recalculation.
At the end of XXXX of XX/XX/XXXX, I attempted to transition my IBR plan to the revised pay as you earn plan. I was told by the customer service representative that I could get enrolled in this play after paying a XXXX dollar fee. I was expressly told by the customer service representative that I could make this payment to get the process started.
I went online and payed the required {$5.00} dollar fee on XX/XX/XXXX expecting to get the process started. I have confirmed this date with my bank account. I was told at that time over the phone that it should take approximately 6-8 weeks. I have a letter dated XX/XX/XXXX that requested this {$5.00} dollar payment.
I think I had additional call in the meantime checking in but forgot to document it. I have had such poor customer service that eventually I started to document my conversations.
On XX/XX/XXXX @ XXXX I called Fedloans regarding my forbearance. I talked with XXXX ( employee # XXXX. ) She told me that my XXXX dollar reduced payment forbearance had not been processed yet. She told me that she released it so that it would be processed in 20 days. I was still on forbearance. I requested that she send something in writing regarding my next payment due date and that my plan had been processed. She told me the email would take 20 days to process.
On XX/XX/XXXX, I made another payment for the {$5.00}. I am not sure why I had to make an additional payment. I have this payment documented in my bank account.
Eventually, after multiple phone calls I was approved for revised PAYE in XX/XX/XXXX. I am filing a complaint because the inaccuracies and inconsistencies given to me by fed loans left me in forbearance from XXXX to XX/XX/XXXX. I am attempting to go for PSLF and it makes a difference as I wasn't able to claim any qualifying payments but was accumulating interest. I attempted to work with fedloans to make sure the process was happening but was given inaccurate information that has allowed thousands of dollars to accrue on my account.
I think it is unfair to keep consumers in administrative forbearance due to the incompetence of the Fedloan servicing at performing their primary function. Unfortunately, in order to get PSLF I have no choice but to use this servicer. This is not the first time I have been placed on administrative forbearance because of problems related to fedloans management of my loans.
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02/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am a XXXX XXXX at XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX, VT and have been since XX/XX/XXXX. As a XXXX, I enrolled in the Public Loan Service Forgiveness Program and began making payments that qualified my student loans for forgiveness in early XX/XX/XXXX. My loans were transferred two times and have been serviced since XX/XX/XXXX by XXXX XXXX. In XX/XX/XXXX, I began to file the Employment Certification Form annually as I have worked in a qualifying school district since XX/XX/XXXX.
The reason Im writing is because XXXX XXXX has had, per my request, my account under review since XX/XX/XXXX. It has been 18 months since then. Currently, I have 15 months of payments that are not counting toward the required 120 months of payments to loan forgiveness. I have documentation to prove XXXX XXXX received payment these months. I have called them regularly, and documented these phone calls, and every time I call they tell me they have no idea of when my account will be reviewed. I called them today requesting my full account history with all the details of the phone calls. I was advised that I was not allowed that information.
Im writing to your office to inform you and your staff that there are serious problems with XXXX XXXX. The people answering the phones are always professional, but give out advice that is not accurate and state they will submit requests that I later discover with a future phone call were erroneously submitted or not submitted at all. As someone who has diligently followed this process and educated myself on the PSLF requirements, Im concerned XXXX XXXX is not able to accurately review my loans and submit documentation to the Department of Education once 120 qualifying payments have been made.
While Im certainly concerned about myself, Im more concerned about my fellow teachers and public service professionals. I am aware not everyone has the same level of understanding of the PSLF requirements that I do nor the resolve to keep in regular contact with XXXX XXXX to double check everything they say they are going to do. Many people are basing their futures on having their loans forgiven, when that may not be the case due to errors caused by XXXX XXXX. I am particularly concerned that XXXX XXXX refused to release my account history to me and is consistently not able to provide clear and understandable information to help public servants meet the complex criteria of the program.
I appreciate any support you and your office staff are able to give to myself and more importantly, public servants throughout the country.
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07/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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Months ago, I resubmitted my information for income-based repayment. Months passed and I never received notification. Eventually, my repayment ballooned to an untenable amount. I called MyFedLoan, where I was told to " ignore '' the website and that my loan was in forbearance while the paperwork was processed, which I was told would be in 2-3 business days. I paid the {$5.00} they told me to pay online, and 2-3 business days later, there was no information about my new income-based repayment plan. I asked the representative over the phone if I could have written confirmation of what she said, and I was laughed at like I was crazy. I was re-assured verbally that the situation would be resolved. The next month, I got an email saying my account was past due, again with the inflated amount. Again, I called MyFedLoan, and was told once again to ignore what was there and that my paperwork would be processed in several business days. I told the representative that I was told that the previous month, and the representative simply repeated that it would be done in several business days. I expressed concern that the " past due '' amount would be automatically deducted from my checking account, and was assured explicitly that would not happen. Again, I requested this in writing and was rebuffed.
Unfortunately, I was misled by MyFedLoan reps multiple times, and it turns out my concerns were well-founded. MyFedLoan automatically deducted {$1000.00} from my account on XXXX XXXX, despite being reassured explicitly on the phone multiple times by multiple representatives that such a thing would not occur.
I called this morning, XXXX XXXX, to resolve the situation. I was told the transaction should not have occurred, and they processed a refund request. I was told that the refund would likely take 60-90 days. This is completely unacceptable. Not only was I lied to ( whether intentional or not ) at multiple points by MyFedLoan staff, the deduction caused an overdraft of my account. $ XXXX may not be a lot for many people, but for me, it is. I have bills to pay and I live in a high cost of living area. Not having access to my money for over two months puts me in a situation where it will be very difficult for me to put a roof over my head or food on the table.
I want to know why this occurred, and what sort of recompense I am entitled to. I find the whole situation completely unacceptable, and for many people, a transaction like this could send them into a tailspin of financial destitution - overdraft fees, late penalties, late rent, unpaid bills, etc.
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05/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I took out student loans through the XXXX XXXX XXXX XXXX and XXXX XXXX XXXX XXXX federal programs during XXXX school in XXXX. To be eligible for the public service loan forgiveness program I consolidated my loans and enrolled in the income based repayment plan on XX/XX/XXXX. I enrolled in automatic payment deductions so that every payment would be removed on time from my bank account by the loan servicer. The loan servicer changed hands several times but ultimately was taken over by Fed Loans Servicing. I continuously was employed with a XXXX non-profit employer and have been XXXX XXXX in the XXXX XXXX throughout. I made >120 qualifying payments including those payments of {$0.00} that were initiated automatically through the COVID 19 Relief act. I applied for forgiveness under the PLSF program on XX/XX/XXXX with my new employer certification form so that the 111 verified payments could be updated to 125 verified qualifying payments and checked the box for initiating loan forgiveness. I uploaded the completed application form via the website for " rapid processing '' on XX/XX/XXXX. While I was waiting for the forms to be processed, I called Fed Loans Servicing three times and each time had my application form reviewed by the agent on the phone. Each time they said everything looked great and that I'd have my loans forgiven once the application was processed. On XX/XX/XXXX I received notice that my employer verification form was processed and my number of qualifying payments had been updated to reflect 125 qualifying payments and that I would qualify for PLSF forgiveness on XX/XX/XXXX! However, I did not see any notification of forgiveness and my loan balance did not change. I checked the website which says " You're eligible for forgiveness. Congratulations, you made 120 qualifying payments on 2 of your 2 loans '' but then the loan amount was still reflected in full on my account balance. When I click the link on the website that says " Track your loan forgiveness progress '' it takes me to the studentaid.gov website. On that website, when I fill out the XXXX help form it generates another employment verification form that is identical to the one I filled out in XXXX and shows only 111 qualifying payments. I have called Fed Loans Servicing on XX/XX/XXXX who made me wait on the phone for an hour. They then said the notes on the account show that the application for forgiveness was initially approved and then denied with no reason why listed. They then recommended I apply again and continue to make payments while it's being sorted out.
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05/15/2017 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
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My account was incorrectly reported 90 days past due on XX/XX/XXXX . I filed a fraud package in XX/XX/XXXX . After which, I called several times to check o n the status of the account, and I was told that servicing had been suspended and a credit bypass had been placed on the account until the dispute was resolved. I was told that I would be notified when the dispute was resolved and the next payment date, if applicable. I was never informed of the resolution of the matter and that servicing had been resumed until I called on XX/XX/XXXX at which time I was never informed about when the payment was due or that it had to be paid before XX/XX/XXXX to avoid negative reporting prior. Despite numerous requests o n XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX , XX/XX/XXXX and XX/XX/XXXX to obtain this information in writing via mail, I still havent rec eive anything. On XX/XX/XXXX when I called AES the last time, I was told that this information was sent to the borrower on XX/XX/XXXX , but not the person that actually filed a fraud allegation against the borrower, which was me. Despite me opting not to receive electronic correspondence, on XX/XX/XXXX a letter attached hereto as Exhibit A was sent to the paperless inbox entitled Loan Information for : XXXX XXXX with a very cryptic message stating : This letter is in response to the to the Identity Theft/Fraud allegation. The Guarantor of t he above-referenced loans disapproved the allegation based upon review of documentation. I was not aware of this letter until I spoke to the representative on XX/XX/XXXX . Accordingly, I was never given an opportunity to pay the past due balance ( which I should have been notified of since Im the listed as the co-signer ), which dated back to the time I filed the fraud allegation and was only due to servicing being suspended during the investigation. In essence, I was penalized for filing a fraud allegation due to AES and the Lender failing to communicate the resolution of the case and when the payment was due. I also filed a credit dispute for AES erroneously reporting the loans 90 days past due without notifying me the loan had even gone into repayment. I was informed today, XX/XX/XXXX , tha t the information reported to the credit bureaus was determined to be valid, but I was not informed of a way to dispute the decision. In addition, I have still not been informed of the reason for the denial of the fraud allegation or the process for appealing, and AES will not send me another fraud package so I can resubmit the claim.
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05/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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FedLoan Servicing/Pennsylvania Higher Education Assistance Agency has lie d to me on numerous occasions with regard to whether my payments qualify for t he Public Service Loan Forgiveness program. In a pho ne call in XX/XX/XXXX a representative for FedLoan Servicing/Pennsylvania Higher Education Assistance Agency told me that only three pa yments during my time with my current employer would count toward the 120 required payments to quality for loan forgiveness. She told me that the payments must be consecutive and that each forbearance or missed payment would restart the count. This is a lie. When I found out that she, representing FedLoan Servicing/Pennsylvania Higher Education Assistance Agency, had lied, I called back to let them know I was aware that the company deliberately misled me. I was told in mid XXXX by a different representative to resubmit my payments for review. I was again told that my payments during my current employment did not qualify. This time the reason was that I had paid XXXX short of the amount due. No one would ever pay less than a dollar of the amount owed. They could n't even come up with a decent lie. I am unable to address this because only the five most recent payments I 've made are available on the website. Only the most recent statement is available. I have been paying loans since XXXX . Luckily, I keep screen shots of all my payments. The representative said that it must be an issue with my previous loan servicer. That is also a lie. FedLoan Servicing/Pennsylvania Higher Education Assistance Agency ha s been my loan servicer since well before I started working at my current employer. In fact, they approved every one of my payments at a previous employer with no trouble. Their efforts to exclude the payments I have made toward my loan balance at my current employer is baffling. In addition, I was advised not to pay more than my income-based total so I would " not seem as though I did n't need it, '' the it meaning the Public Service Loan Forgiveness program. At no point was I made aware that my overpayments could be put to ward the principal balance. Rather than apply the extra amount paid toward my principal balance, FedLoan Servicing/Pennsylvania Higher Education Assistance Agency instead reduced my amount due each month so that I at one point had a balance due of {$0.00}. The practices of FedLoan Servicing/Pennsylvania Higher Education Assistance Agency are predatory and illegal. This has happened because the federal government privatized and outsourced its loan servicing.
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07/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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To whom it may concern : I am not sure where else to turn to complain about 'Fedloan Servicing, ' the company that services my student loans, as their own website does not have a section dealing with customer satisfaction or complaints. I am currently on an income-based repayment scheme ( this is my third year on it ). To make my story short and sweet, every year ( 3x now ) that I have had to send in income documentation regarding how much money I make ( 1st as an XXXX XXXX through the XXXX XXXX XXXX ; 2nd as a XXXX XXXX XXXX XXXX XXXX ; 3rd as a XXXX XXXX at XXXX University ), Fedloan Servicing flat out rejects my application because I have not stated my " gross annual salary. '' After calling them for days at a time, and getting contradictory advice with each representative I talk to, I finally talk to someone and explain to them that all the information is there, including how much my gross salary is. It takes them 1-2 months to process the initial request, then they reject it. Then, after they realize they have made the mistake ( not myself ), they tell me I have to wait another 1-3 months to get it re-processed, which makes me lose out on " payments '' for the particular IBR scheme I am on ( 20 yr plan, after 20 years of payments, the loan is forgiven ), which, if they do this every single year for 20 years would add a few years onto my payments. My simple point is this : Fedloan Servicing consistently makes simply administrative errors, penalizes the customer, and only after repetitive harassment from said customer, do they actually ever do their job. I am only 3 years into dealing with this company, and I really can not believe that the federal government allows them to service loans in the taxpayer 's name. It is extremely frustrating ( not to mention demoralizing ) to have to call these people constantly, a company that does not seem to deem either customer service nor actual knowledge about student loans a priority. I hope this can serve some use. On another note, how in the world does it take 3 months to process an income payslip to prove how much money I make? It is literally one piece of paper. The attachment below shows the income documentation I submitted to Fedloan Servicing. I was told that it was rejected because they did n't know how much money I was making ... seems clear enough to me. Furthermore, I submitted documentation in XXXX of 2017 for job starting at the end of XXXX because I KNEW they would mess it up ( like they did last year ) and take months to figure it out. XXXX regards.
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02/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Thank you for looking into this on my behalf. My husband has had similar issues with his student loans, also managed by PHEAA. We are both in the Public Service Loan Forgiveness Program, and making Income Based Repayments through the Revised Pay As You Earn ( REPAYE ) program, and are around 3-4 years into the 10 year requirement. Per their site, I am currently at 40 PSLF qualifying payments made out of the 48 I have made, he is at 25 out of 51 payments for grad school ( if his XXXX were submitted when my last one was in XX/XX/XXXX, he would be around 36 ), and 41 for his XXXX loans that he has been paying on since 2005 ( since approximately XXXX with PHEAA, XXXX XXXX previously ).
All we want is a list of payments made ( which they do provide ) and a notation whether the payment was ultimately deemed as PSLF qualifying for our records ( which is impossible to determine - they only give us a total IE payment made XX/XX/XXXX - PSLF Qualifying, payment made XX/XX/XXXX - Not PSLF Qualifying { because no XXXX has been filed yet } ).
For some reason, getting this level of clarity from PHEAA on this has been like pulling teeth, and it is hard to fathom why this would be so difficult for them to provide. On the site, they break down payments into amazing detail - but not this detail. We have both made requests of this nature, and only seen one document one time that provided this level of detail - and this was only provided after multiple requests.
My most recent XXXX Certification letter dated XX/XX/XXXX indicates for example that from the dates of XX/XX/XXXX through XX/XX/XXXX my employment was qualifying for PSLF, but there is no clarity on how many of my payments made during that time period were PSLF qualifying. All documents of this sort dated prior XX/XX/XXXX are no longer available to download or view via their site, so I can't access older certification forms.
We are trying very hard to comply with the requirements of this program, but find some details challenging to discover outside of the verbal guidance of a person in their call center. We prefer clearly written instructions so there is no room for confusion, or later being told we did something incorrectly when we followed their guidance ( which has happened already - IE no one told us that if you made payments prior to the statement for the month being generated, even by one day, they would not be " qualifying '' until after my husband made a few payments 25-28 days before the due date and inquired as to why they weren't counted as " PSLF qualifying payments '' ).
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10/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My obligatory student loan servicer, XXXX XXXX, has once again, for third straight year in a row, refused to certify my employment eligibility for the Public Service Loan Forgiveness ( PSLF ) program based on alleged and non-existent errors in my annual paperwork. This is the second consecutive complaint I've submitted to the CFPB on this exact same set of facts ( ref : XXXX ). At this point, it is starting to seem like either gross incompetence or intentional obstruction of access to these benefits, and I would like the XXXX to investigate. I also note that XXXX XXXX does not have an a customer complaint process that reports back results to the customer ( " it's an internal matter, '' according to the representative I spoke to, XXXX ( XXXX ID XXXX ) ) so CFPB is the only recourse available, and the only way I have obtained any remedy in the past.
To briefly recap the now all too familiar facts ... each year I submit an Employment Certification Form ( attached ) as recommended to record my progress of making the XXXX qualifying payments needed to have the balance of my loan forgiven. Each of the last three years, XXXX XXXX rejects my certification, claiming some sort of nonsensical error in the dates of my employment. This year it was that my employment end date preceded my employment start date ( see attached letter ), which is ludicrous since I have no employment end date as I am still working at the same employer I've been at for the last four years. I called XXXX XXXX to rectify this and all I get is an unaccountable runaround and an assurance that they will reevaluate my paperwork and look into the problem. While I certainly want their processing error here corrected, I also want this to stop happening, and I worry what this pattern of incidents portends for the day I actually apply to have my loans forgiven. As has been widely reported in the news, quite a few borrowers have been surprised by XXXX 's XXXX hour revelations that their loans are suddenly not eligible for forgiveness and I do not want to be one of those cautionary tales.
I implore you to take a hard look at XXXX 's internal policies, procedures, and training around how its customer 's access the PSLF program. Based on my experience, it seems that they put more effort into obstructing access than facilitating it. We have no choice in who services our student loans and have no way of compelling them to act in our best interests, so the CFPB is our first and last line of defense against this monopolistic entity. Please hold them accountable to their customers.
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03/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My loan was transferred from XXXX to Fedloan in XXXX, a couple weeks before my XXXX due date. The amount of my XXXX bill was incorrect. I had been paying about XXXX a month on revised XXXX, but the loan said I owed XXXX under XXXX. I called Fedloan and told them the amount due was wrong. They agree but blame XXXX for convening the wrong information to them. They told me to submit a request for recertification of my IBR. I did so, but a week later, as the due date wa approaching, the amount was still the same. I called Fedloan again and this time was transferred to a supervisor. They said they would rush the recalculation of my loan payment then put in an override to change the XXXX amount even though the bill had already been issued. They told me to check again in 10 days if the amount had n't changed. Ten days passed and the loan is now past due, the amount has n't changed and I call again. I am asked if I want to forebear, which I do n't want to do because I am doing PSLF and a missed payment sets me back. I am transferred to a supervisor who tells me that there is a note in their system from the first supervisor, but that what she offered to do is not possible. I need to speak to a PSLF supervisor. I am transferred there. That person offers to override the XXXX amount, but says it will take a week or two. I expressed concerns about my credit rating or any penalty for being delinquent and he said there will be no negative effect as long as the issue is resolved before 90 days past due.
I waited the week he says to wait. My account is now quite past due, which is nerve wracking to see every time I log on to check. I called again and was told to forebear again. I was transferred to a supervisor who said he can not help. I was transferred eventually to a PSLF supervisor ( which I asked for for originally ) and was told yet again that even though there is a note in the system about the issue, that the override request was never actually submitted by the supervisor I spoke with. I was also told that because the loan is more that 15 days past due they can no longer do an override without it taking months. Instead they can forebear my loan, which I refuse to do. Eventually they suggested forebearing just XXXX and doing an override on it, which takes 6 months. In the meantime I can make payments on the other months as they bill, and then when the new XXXX amount is processed I can pay it and it will count as a payment toward PSLF. I agree to this, but the amount due and my delinquent status remains the same. I am now 28 days past due.
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05/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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In your response to my previous complaint, you stated that based on your " thorough review '' forbearance was requested after the loans were reported which restored my account to a current status from the time it was applied. Which does not allow a retraction of adverse credit information that was accurate at the time of the reporting.
I have a notice from XXXX, dated XX/XX/XXXX, that states you have received and processed my recent forbearance request. In addition to that, I also received the " Forbearance Loan Declaration '' which outlines the details below.
XXXX XX/XX/XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XX/XX/XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XX/XX/XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XX/XX/XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XX/XX/XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XXXX Approved : Delinquency Forbearance XXXX Approved : General Forbearance XX/XX/XXXX-XX/XX/XXXX XXXX XXXX Approved : Delinquency Forbearance XXXXXXXXXX/XX/XXXX Approved : General ForbearanceXX/XX/XXXX-XX/XX/XXXX As you can see, the loans that are being reported as past due were in fact approved for retracted forbearance. By failing to update previously reported information, XXXX is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
I am requesting that in compliance with Section 623 ( a ) ( 2 ) of the FCRA that the 2 accounts showing late payments from XX/XX/XXXX- XX/XX/XXXX be updated and/or corrected and removed to accurately reflect my payment status.
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03/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
Servicemember |
At the beginning of XX/XX/2016, my income was incorrectly calculated by FedLoan. Because of their error in calculations, my income-based monthly payment was approximately 3x higher than it should have been, and it was impossible for me to pay. When I contacted FedLoan, they told me that the only solution to the problem would be for them to conduct a review of the situation and try to sort it out. When I asked how long this would take, they said it could take up to 3 months after receiving additional paperwork from me ( paperwork I had already previously completed and submitted months before ). They also said I would have to pay the incorrectly calculated monthly payment ( & gt ; 25 % of my take-home pay for the month ). They asked for me to resubmit my proof of income, and they also made me complete ( AGAIN ) another income-based repayment enrollment request and mail it to them. I did all of this. Over a month later, I called for an update and there had been no progress. One individual I spoke to said that the additional paperwork I sent had been received, but had been incorrectly filed. Therefore, they needed me to send it again. Because I could not pay the incorrectly calculated monthly payment amount, they said my only option was to put my account into forbearance. Keep in mind, I had been making monthly payments on my loan since I graduated from school - NEVER putting them in forbearance or deferral. I filled out their paperwork a third time and submitted it. Over the next 4 months, I called FedLoan monthly to check in with them, wasting hours of time waiting on the phone. Over these 5 months, I had to put my account in temporary, monthly FORBEARANCE FOUR TIMES since they could not get their act together. ( 1 ) During this time, my student loans accrued & gt ; {$5000.00} in interest, which was not being paid down since I could not make the payments THEY incorrectly calculated on my account! ( 2 ) Furthermore, I missed out on & gt ; 5 payments that would have counted towards the 120 payments required for the Public Service Loan Forgiveness Program. ( 3 ) Finally, as I was not able to make my normal payments on my account, I wound up paying 50 % less on my loan than I did last year, which negatively impacted my tax return. All of this ONLY because it took FedLoan & gt ; 6 months to resolve a simple issue which was their fault. Who is going to compensate me financially and personally for the repercussions of their mistake? They certainly have n't, nor have they apologized, or improved any part of their customer service process.
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09/08/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am submitting a complaint onFedLoan Servicing due to unfair status claims regardingPublic Student Loan Forgiveness qualifying payments and the extremely slow process of reviewing my current employment status.
1. Payment and PSLF : In XX/XX/XXXX, I felt that I should be getting close to repayment numbers that would allow me to qualify for Public Student Loan Forgiveness ( PSLF ). When delving into my accounts I noticed that there were an inordinateamount of " Your payment was received outside of payment period window '' flags on payments over the years ( see files 1-2 ). As someone that is not a late payer on anything ( I have an over XXXX credit score ) I was instantly shocked to see so many of those. So, on XX/XX/XXXX I started an online chat with someone at FedLoan Servicing. As you can see in the chat transcripts ( file 3 ) the staff member, XXXX, acknowledged that some of the " late payments '' were not late at all but simply short a small amount of money most likely due to a billing error ( Why would I pay $ .1- {$5.00} short of a bill that is hundreds of dollars if not a billing error? ). She said that she would make note and get the {$.00} changed to qualifying but couldn't do that for the ones that are more than that ( even though, as mentioned, it was most likely pulled from a previously paid bill already ). Again, I am unclear as to why their billing issues result in my not qualifying for payments properly. That is incredibly unfair and feels manipulative. Also, it has been well over a month since I spoke with XXXX and none of those {$.00} " late '' payments have been changed to qualifying payments.
2. Reviewing Employment Status : Also listed in the chat ( file 3 ) you can see that I asked about my updated employment information so that the current months can also qualify towards PSLF. I know they spoke to my boss on the phone toconfirm that I still work there so I'm not sure what the hold up is otherwise. I have also continued to work for the same employerfor eleven years now anyway. I fear that they are purposely dragging their feet during the forbearance time and I am incredibly frustrated.
Lastly, I have received word that FedLoan Servicing will cease being my loan provider in the coming months. A new service provider potentially comes with a new interface, new processes, and I fear that my information and previous complaints/requests will be lost in the shuffle of transferring to a new company. I would like these problems solved as soon as possible and before the service is switched to a new company.
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11/04/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I contacted American Education Services ( AES ) in reference to three delinquent payments that have been reporting as a negative item on my credit for the last three and a half years. I have submitted verification requests for this information previously to no avail. I 've also submitted " good faith '' letters asking that this information be removed because ever since the loan reached maturity I 've made full on-time payments. AES never removed the information so I decided to try to get to the bottom of it today. After reviewing my payment history the floor supervisor I spoke to said that each reported delinquency was reported while my APPROVED forbearances were going through THEIR processing system ( I would also like to add that all forbearance request paperwork was submitted on time so there was no processing delay on my end ). Once the forbearances were approved it voided the bill and there was no longer any payment due however AES still reported to my credit that I was delinquent on said payment and never corrected the issue. Nor did they correct the issue when I requested they do so in good faith. They also never properly looked into the issue when I requested verification -- had they looked into it properly it would 've been obvious that my account was actually in forbearance during these dates and the information would 've been deleted. This is THE ONLY negative account on my credit reports at all XXXX bureaus. It is egeregiously irresponsible for AES to report inaccurate information and then proceed to be negligent when it comes to correcting their mistakes. As a consumer and an American who relies on the credit system for verification of my 'worthiness ' for just about every product ; this has negatively effected me unfairly for over three years.
Furthermore, AES did not inform me of all of my repayment options. There was a borrower discount program available for my loan that would be assessed after 36 on-time payments. I was disqualified from this program without my knowledge -- I 'd like to reiterate that I was not made aware of this program AT ANY POINT. AES disqualifying me from a program with stipulations they never made me aware of is another egeregious and deceitful practice that should be addressed. All consumers should be made aware of repayment incentives and certainly not disqualified from potential money saving programs without their knowledge.
In summary, AES has mishandled my loan repayment process from day one and I expect the situation to be reticfied or I will take legal action against them.
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11/28/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
Have had problems with this company ever since all my loans were transferred over. Originally had some loans with XXXX and some with XXXX. Now all are with fedloan for reasons I am not sure of.
Requested to pay additional amount. Took two months to finally go through after several phone calls. Now they just lower my monthly required amount so my additional amount to be paid really isnt much or anything additional at all. Then once I am paid ahead by atleast a full month, they take it upon themselves not to take out a payment at all the next month, and report to my credit report that the loan is in a deferment state, dropping my credit score by over 50 points. I called about this and they told me it shouldnt be in deferred and to send them a copy or screenshot of my credit report. I did not send any additional information to them. This month, that remark on my credit report has been removed and my score is now up again. All for no reason of my own. I want a payment to be taken out every month for the same amount with the additional amount I requested added in every month. Since I requested additional payment be taken out, my payments every month have been different and change constantly. Emails that I get say I owe one thing and the website shows another. I never know what is going to be taken out of my account.
Their website does not show any details of how interest accrues or how my payments are being applied and I have no option to choose how my payments are applied, additional or otherwise.
I have looked online and I am far from the only one with these same issues. The company seems to be manipulating my payments and amounts to charge maximum interest. To date, I have paid over 50 % interest. I have paid more interest than principal and the interest amounts change significantly each month, sometimes very little and other times nearly the entire amount is interest. Usually interest is half of my payment. I don't understand how 6.8 % turns into half on a monthly basis. Website is designed very poorly so you can't get any relevant information on loans or do anything other than see what they are going to do with you this month. So frustrating and tiring. XXXX Veteran that used the XXXX XXXX and shouldn't even have all these loans to begin with, but I am trying to pay them down and XXXX is my biggest enemy to paying off these loans. They encourage you to put off payments. Thats the easiest option to find on their website. I am over that and just want to get these paid down in a fair manner. They will have no part in it.
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03/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I am writing in to the CFPB in regards to my Federal loans I have through Fedloan Servicing. I currently owe {$48000.00}. I feel the information that was given to me by several agents at Fedloan Servicing was invalid, and deceiving. This is in direct violation of UDAAP and I have been deceived into consolidating my student loans for a lower monthly payment, doing a low income payment plan to lower my monthly payments to something that is more affordable and manageable for somebody with my income which is roughly $ XXXX-XXXX. In which case my monthly payment increased and are higher that what I would have been originally paying my monthly payment before I consolidated my student loans was about $ XXXX, now I am paying double {$410.00}. The agents told me by applying for a Income Pay as you go Payment plan would lower my monthly payment and consolidating my loans would do so as well. This information is not correct and very misleading. The information I was provided by several agents several calls that I have made since XXXX XXXX to current date XXXX XXXX. I have had to use my forbearance to weight for them to process my information only to have my payment increase rather than what I was communicated. Being in the financial industry and knowing about student loan debt, banking practices amongst other financial institutions this is something I felt would fall under UDAAP and something I would like the CFPB to look further into so college graduates like myself do n't have to go through this experience. If I had known that applying for this payment plan and consolidating my loans would cause my payment to increase I would have never done it to begin with. When I had applied for my repayment plan to decrease and lower my monthly payments I was told I would have to use my XXXX taxes. Being married and filing joint taxes my husbands income would be taken into account. Even though he does not have student loan debt and is not helping me pay back my student loans. Given his income is greater than mine this caused my monthly payments to be higher than what I would have been approved at on my own. So I applied for income sensitive repayment plan because I could not afford a monthly payment over {$400.00}. In which case I was rejected due to that fact that I was already in another payment plan that would last 12 months. Now I am financial hardship trying to figure out how to pay this amount without using my husbands income to help me. I feel all the information I was provided by several agents was misleading, incorrect and deceiving.
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01/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am writing because FedLoan is refusing to process my IDR recertification in a timely manner creating the unnecessaryrisk that their inaction will cause me to lose several months of PSLF payments. Again. FedLoan confirmed receipt of my latest IDR recertification on XX/XX/XXXX. A few days later, on XX/XX/XXXX, FedLoan sent me an email ( attached ) telling me that my IDR recertification was " on hold '' and would not be processed until after XX/XX/XXXX. They then said : " Once we have processed your request, we will send a follow up email detailing your monthly payment amount or if we were unable to process your request. '' The problem with this is that the new payment will be in effect for the month of XX/XX/XXXX. By waiting until the last minute to process my request, FedLoan will prevent me from having adequatetime to challenge the amount requested ( if needed ) or to respond if FedLoan announces that they are " unable to process my request. '' This unnecessarydelay creates an unnecessaryrisk that I will lose payment months towards my PSLF while we potentially argue about the new payment amount. To be clear, this is EXACTLY what happened during my last recertification. I'm including the following details about my prior recertification because I endured the exact problem I'm trying to avoid this time : I filed my prior IDR recert on XX/XX/XXXX. My new payment amount was to take effect in XXXX. FedLoan put my IDR " on hold '' and ignored it for XXXX and XXXX On XX/XX/XXXX they approved my IDR recert and announced my new payment amount. There was a problem with the new payment calculation, but because FedLoan had failed to process it in a timely manner, I then had almost no time to challenge it before the payment was due. As a result I lost THREE months of PSLF payments while I argued with FedLoan about my IDR payment. Had they processed my recert in XXXX when I submitted it, we could have worked out the problems before the payment was due in XXXX. XXXX NOTE : I did file a CFPB complaint on that and, as a result, FedLoan allowed a single, retro PSLF payment so in the end I missed TWO months of PSLF payments. Complaint # XXXX ) It must be acknowledged that borrowers receive the request to submit their IDR recertifications THREE months before the new payment cycle specifically in order to allow FedLoan to process it in advance. FedLoan is improperly delaying these requests and their delays are negatively impacting those of us enrolled in the PSLF program. Please direct FedLoan to process my IDR recertification immediately.
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12/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have {$50000.00} in XXXX student loans, formerly serviced by XXXX and XXXX. Responding to a XXXX XXXX XXXX : President Obama 's Federal Loan forgiveness program, I received a phone call in XXXX from XXXX XXXX XXXX. I was under the distinct impression that this organization was government-afilliated. They offered me an income-adjusted repayment plan of $ XXXX, ostensibly with loan forgiveness after making XXXX years of payments. During the initial phone call, XXXX took my debit card number as " backup '' ( they said XXXX if there were late payments. After completing application paperwork, I began receiving emails from a company called FedLoan Servicing XXXX : starting payments on my XXXX loans. I thought ( naively ) that SLE and FedLoan Servicing were connected and that these payments were the result of my SLE application acceptance. I began making regular payments through the FedLoan website, which I found is affilitaed with the the Pennsylvania Higher Education Assistance Agency ( PHEAA ), which also manages American Education Services ( AES ), which services my private school loans. In XXXX, despite having paid my FedLoan installment that month, I noticed an automatic debit card payment of {$39.00} charged to SLE, which I still believed was affiliated with FedLoan. I emailed FedLoan to complain, only to be told that FedLoan does not charge late fees. Shortly thereafter, my bank informed me that my debit card was hacked, and closed the card. I just received a phone call and email from SLE that my " automatic payment '' was declined, and to call them, which I did. The originating number is no longer in service, and the SLE phone number ( XXXX ) is always busy. I believe I have been scammed or, at the very least, XXXX, and I have no idea whether SLE and FedLoan are connected to each other. If they are not, then I have no idea how my XXXX student loans were paid off and transferred from XXXX to FedLoan, XXXX which they apparently were XXXX and what XXXX 's role in this is, if anything. I also do not know what XXXX was charging me $ XXXX for, and where that money went. SLE does not have access to my new debit card number, fortunately. I am perplexed, alarmed, and angry that private companies have taken advantage of the legitimate XXXX student loan reservicing initiative to scam people who need legitimate financial assistance with their loans. I would like to find out XXXX what happened with XXXX XXXX XXXX and FedLoan to find out what is going on with my XXXX loans, and whether they are being legitimately serviced or not.
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08/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
|
I completed the proper forms to request PSLF and emailed Fed Loan shortly after confirming my eligibility and asked that they provide me a date of transfer for the loans and got the following response : Thank you for contacting FedLoan Servicing!
Your loans will be added to our system on XXXX XXXX, 2016. We will then calculate and provide you with the following information for each loan : - The number of qualifying payments you made during the qualifying employment period listed - The total number of qualifying payments you made during all periods of qualifying employment - The number of payments that are still required before you can apply for forgiveness - The date you are expected to be eligible to apply for forgiveness Your account must go through a detailed review process, unfortunately this review will take a minimum of 90 days to complete. This process can not be expedited due to the transfer of your loans.
We recommend that you use the " Contact Us '' links on our website, www.MyFedLoan.org, to submit inquiries via a secure email form. You may also call us toll-free at ( XXXX ) XXXX to reach our Customer Service Department, which is open Monday trough Friday from XXXX until XXXX ( ET ).
Sincerely, XXXX FedLoan Servicing Today I am being told by a rep at Fed Loans by the name of XXXX ID XXXX that the transfer of the loans from the original servicer who was XXXX took place on XXXX/XXXX/2016 and can take an additional 30 days to reflect on their system giving a post date on or about XXXX/XXXX/2016 which is not what I was told in the above email. I was then transferred to PSLF by the the Fed Loan rep and was told by XXXX the same thing but in addition to waiting up to XXXX/XXXX/16 for the loans to post, I will have to wait an additional 90 days from completion of the transfer to find out how many payments are eligible for PSLF for an estimated total of 5 months to complete this transaction which is not a realistic timeframe. In the meantime although the loans being transferred are currently in forbearance I have to sit and wait before I can pay anything towards the loans which is totally a violation particularly with my not knowing what my new estimated payment will be, how much the monthly payment will be impacted, nor the balance remaining due to this long processing period. If I had the preference I would have kept XXXX as my my servicer as their website is much more user friendly. I wish XXXX could handle processing/tracking of payments for PSLF. Fed Loans should take note and learn a thing or two from XXXX.
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04/26/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
My student loans have been in deferment due to an Income-Driven Repayment plan I am enrolled in. A new application has to be submitted annually in order to have your circumstances reviewed for any changes, and then a decision is made as to whether a person can continue in the plan. I originally submitted my re-certification for Income-Driven Repayment ( IDR ) play onXX/XX/2019 at which time I was unable to upload my filed tax documents via the IRS website ( when filling out the application you are routed to the IRS website in order to retrieve your filed income tax documents to prove your income for the previous year ). I tried several times but continued to have no success ; therefore, I opted to submit my application and tax documents via U.S. mail. I did so the following day, and assumed all was well. Fast-forward to mid-XX/XX/2019 and I received a notification regarding my credit report. At that time I realized my credit score had dropped well over 100 points due to my federal loans being reported as delinquent. My report shows I missed 2 payments, XX/XX/XXXX and XX/XX/XXXX, but that is not accurate as I was supposed to be enrolled in the IDR plan. Additionally, it says I am 120-149 days past due, which is again wrong because 1. I am enrolled in the IDR plan and 2. They are only reporting 2 missed payments, which is 60 days not 120-149. I resubmitted my IDR application on XX/XX/2019, and this time I was able to transfer my tax documents directly from the IRS. I received the approval for my application on XX/XX/2019, and was advised my monthly payments would be {$0.00}. I have submitted a letter to the XXXX XXXX XXXX to ask for the delinquent items to be removed from my credit report as I should have been enrolled in the IDR plan all along. I have not received anything back to date. I am now receiving letters from credit card companies saying my available credit limits are being decreased as a result of these delinquent items. I desperately need these items removed. I have recently updated my contact information with the XXXX XXXX XXXX because I realized they had outdated information. Per my specific IDR plan I do not have a monthly payment as my income is not enough to permit a payment ; therefore, my credit report should not reflect late payments as I do not have monthly payments to even be late on. I would greatly appreciate any assistance in regards to this matter, and hopefully can get the situation resolved before any further irreversible damage is done to my credit. Thank you for your time and consideration.
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06/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Went online to look for repayment options at the department of education website. While trying to apply for income driven repayment, I accidentally applied for a consolidation. The website still provided me an IDR form that I printed out at the time ( thinking I had just completed that part, not a consolidation ) and sent to XXXX to request the income driven repayment. XXXX responded within days of the request outlining the new payment arrangement and provided no indication that they were no longer servicing my loans. I went out of town for a week for my grandfathers XXXX ( can provide evidence through flight receipts and obituary ), when I returned home I had some mail indicating that fedloan servicing was now handling my loan and I had 10 days to reverse this. I was unable to contact them during that period, but attempted to contact them within 15 days to determine my options and figure out how I had made the mistake. I first spoke to a young lady that just kept repeating that she was documenting my complaint and that it was my fault for esigning and she ca n't help. I get transferred to a " supervisor '' who claimed he would file a request with the department of education to let them know my concerns and attempt to have the loan moved back to XXXX. He also advised me to send in the IDR because it was not likely the Department of Education would address my mistake by unconsolidating the loans. The IDR was sent to fedloan servicing in XX/XX/XXXX, stating I would hear back in 10 days or sooner. Took them more than a month to deny the IDR, siting first that they were missing " Page 2 '' of the IDR when I called. The rep also told me they " resolved my complaint '' as " unsubstantiated ''. This rep also claimed they did not send anything to the Department of Education as they had claimed. They did not contact me in regards to this complaint. Yesterday, they called me during work hours, after I asked them not to, to let me know the IDR was incomplete. This time, they claimed they were missing my income information. Keep in mind I sent them the same documents 2 times that were received and processed successfully by XXXX in a matter of a few days. Fedloan Servicing is clearly intentionally " missing '' documents to not allow students to enter repayment plans. Furthermore, I feel deceived regarding the consolidation in the first place. I feel like practices employed ( lying about contacted dept of ed, lying about what is " missing '' from the request, continued calls during work hours ) are unfair and deceptive in nature.
|
11/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
My account with AES Success had zero behind payments and I had just sent in extra money above what I owed in XXXX and the money was taken from my bank. Nearly {$1900.00}. I only owe {$360.00} a month. And I overpaid on purpose to try and finally get closer to paying my loan off. On XX/XX/XXXX my monthly direct deposit for the normal {$360.00} was also cashed and collected. On XX/XX/XXXX, they sent my account to collections!!!!!! AES confirmed for me on the phone that my account was placed into collections for defaulting on payments and as a result they closed the account, and reported it to the credit bureaus. They also confirmed they see the payments were successful and I didnt have any past due amounts owed. I was promised a print out of my entire account payment history along with my current balance after demanding it multiple times even though they kept trying to talk me out of requesting it and she kept saying her computer was slow that day and unless I had all day to stay on the phone with her I probably should just let it go. Let it go?!?!?! I was finally assured itd get a copy in the mail within 7-10 business days. Today is XX/XX/XXXX and I have yet to receive that. They said they cant tell me who owns my loan now. We have no idea who ends up getting your loan. So, we just cant give you that information. So then WHY- just yesterday- on XX/XX/XXXX, did AES take my $ XXXX monthly direct deposit out of my account!! If my account is in collections- with an unknown lender - and my account with AES is closed - than HOW are they still taking my money!!! How can I contact the new lender if I am being refused to know the name and contact number of- them. And how, if I cant change or stop payments or even see if it was applied to a balance I have no access to view, am I supposed to fix this?! I told them on XX/XX/XXXX they made a mistake. They told me I could consider disputing it but we cant guarantee if or when that would be handled. I disputed it with them IMMEDIATELY- while still on the phone. They admitted to me they can see my payment history and that I didnt have any past due payments on my account I owed to warrant sending this to a debt collector. I got a letter in the mail telling me my dispute is denied but I can send them PROOF of me not owing money past due. How am I supposed to do that when they have shut off access to my account and refuse to send me my payment history in writing!!!!!!!!!! This has to be illegal?!!! You people should be sick with grief over the REAL DAMAGE you are causing people!!!!!
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05/15/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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XXXX XXXX , 2017 I am su bmitting this updated request because you are able to help us in so many ways. Although, there are some big companies who are not cooperative and would not help, the way you do but at least you are able to let them act partly on our complaint and grievance. The last complaint I filed is about our private student loan with National Collegiate Trust, being serviced by American Education Services. My request was for National Collegiate Trust to lower our monthly payment because we have overpaid, National Collegiate Trust for so many months and years. By XXXX XXXX , 2017, they are expecting a payment of {$300.00} plus. I was paying them for {$150.00} dollars w hich American Education Services have accepted for more than 5 years up to this date. The reason wh y, National College Trust was overpaid, is becau se American Education Services did not record our payment to each individual private loan. So, the XXXX XXXX XXXX ) of the private student loan from XXXX XXXX XXXX , XXXX XXXX , and another student loan fro m National Collegiate Trus t / XXXX XXXX XXXX Collection agency went on default. All our payment went to this private student loan, disbursed on XXXX / XXXX / XXXX , this is loan where all our payments was recorded and remitted to National Collegiate Trust. And this student loan of XXXX / XXXX / XXXX , is also owned by N ational Collegiate Trust.
We are appeased by American Education Services of the payment of {$300.00} for the time being, by giving us XXXX forbearance monthly payment for three ( 3 ) months of {$50.00} for XXXX 2017 for XXXX 2017, and for XXXX 2017. By XXXX 2017, we are expected by American Education Services to pay, {$300.00}. This big amount we can not afford, beca use even as of this writing we do not have fund to pay our monthly home amortization and our other very urgent bills. I would like to include and I am attaching a supporting documents about the lawsuit, filed by student against National Collegiate Trust, and we are very thankful to XXXX , that we are included in the settlement for this lawsuit. Please help us negotiate with National Collegiate Trust an d American Education Services, to allow us to pay, an amount of {$150.00}, the previous amount, we use to pay since, year XXXX , up to XXXX 2017, We have completed the payment for the forbearance amount of {$150.00} for the three ( 3 ) months they have granted to us, XXXX 2017 to XXXX 2017. Thank you for all your help.
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08/20/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for and received an education loan from XXXX Bank in the amount of {$18000.00} on XX/XX/XXXX. When I received the loan I paid {$1600.00} for an " XXXX XXXX ''. The terms were {$300.00} per month for 240 months beginning in XXXX, XXXX, when I would finish school. Due to a hardship, I was unable to complete my education then and found that my loan was transferred to American Education Services, that managed the loan instrument of XXXX XXXX ( see statement attached ). Once the loan was transferred a new balance of {$22000.00} was assessed. In summary, I have been paying on the loan for 13 years at {$170.00} per month. That equates to about {$27000.00} paid to the company and I still have a balance of {$12000.00}. I was young and naive and desperate to get funding for college. I was gullible enough to be victimized by a company that took full advantage of me and still is.
Currently I have a wife and XXXX toddlers. I am struggling to make ends meet during these challenging times so I decided, today, XX/XX/XXXX, to call the company with hopes of negotiating a payoff that is reasonable and fair, considering the amount I have exorbitantly paid through the years. I spoke with a young lady who was a representative and told her what I wanted to do in terms of renegotiating the loan for a lump sum payoff. She told me her computer froze and she needed to transfer me to someone else. She transferred me to a loan officer, much older, named XXXX. When I presented my case to him, he told me I had no choice but to adhere to the terms since the private lender requires that. XXXX prefaced that he was only the loan officer and had no control over the terms. I told him to put me in touch with somebody that could consider my request. XXXX talked around it and repeated that the private loan company will stick to the terms. I asked him who is the private loan company. He replied that it was " Southern '' and that he could not pull it up on his screen and had to go to another window. I said fine. XXXX then said you aren't the only one who has asked me that question. He put me on hold and after 10 minutes did not come back on the line. I know it does not take that long to provide me with information about a loan company that he does business with on a daily basis.
I would appreciate your intervention and helping me to either negotiate the terms I offered or connect me with legal counsel that are experienced in this matter.
Thank you.
The name and contact info of the company : American Education Services XXXX, PA XXXX XXXX
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12/22/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Older American |
XXXX, XXXX, a dispute was submitted to XXXX. It was noted by me in XXXX that principal amounts of the students loans are incorrect. During the course of these loans, the service providers have changed several times and the principal amounts changed as well. Instead of bringing the balance to zero when transferring the loans from one servicer to the next, it stayed. The time period that is being disputed is XX/XX/XXXX and XX/XX/XXXX. XXXX records says that The Department of Education and the FedLoan Servicing submitted to XXXX XXXX XXXX {$26000.00} on XXXX XXXX and on XXXX XXXX, submission of {$15000.00}. Keep in mind a Pell Grant was provided to me during these time periods and the tuition was less than {$10000.00} for the whole year. A dispute was made with XXXX and they indicate that these amounts are accurate and the principal balance is correct as indicated. The principal amount grew each time there was a new servicing agency. Example, The Department of Education transferred {$5500.00} to FedLoan. Once transferred the balance for the Department of Education should have been XXXX, while FedLoan would show {$5500.00}. Instead it shows that the principal amount is {$11000.00} instead of {$5500.00}. Then when it transferred from FedLoan to the next servicing agency, instead of showing the {$5500.00}, its now showing as {$16000.00} during the semester of XX/XX/XXXX. The same action happened for XX/XX/XXXX. This is ludicrous, the tuition was paid with a Pell Grant and part of the student loans. These amounts that are showing as accurate in the credit Bureaus are incorrect. As an XXXX, theres no way these amounts were given to me while at XXXX XXXX XXXX. It is the changing of the student loan servicing agencies that has driven up the principal of the loans. Each service provider is showing the same loan, XXXX is combining the amounts as accurate and they are not. XXXX is the new service provider and the principal is now over {$57000.00}. Theres no way the principal grew like this. The last semester that school was attended by me was the fall of XXXX. Unfortunately, for me, repayments of the loan was steady for 14 months during the time period of XXXX, I fell on hard times and was not able to continue making {$300.00} plus each month. Started raising my granddaughters. Its the servicing agencies not reflecting a XXXX balance after transferring the loans to a new agency. XXXX now, working part time and still taking care of my granddaughters. This incorrect amount is a heavy burden on me, different if it was accurate.
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04/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/2020, I received a letter from FedLoan, U.S. Department of Education, stating that " On XX/XX/XXXX, the President signed the CARES ACT ''. Through THE CARES ACT, FEDLOANS 'PLACED THE [ MY ] LOANS IDENTIFIED XXXX e.g. XXXX # XXXX ] IN AN ADMINISTRATIVE FORBEARANCE FOR THE PERIOD XX/XX/2020, THROUGH XX/XX/2020. '' 1 ). For a student to be placed in Forbearance, THE STUDENT MUST REQUEST and call FEDLOANS Servicing Center at ( XXXX ) XXXX. Upon a request of THE student, " General Forbearance is decided by the LOAN SERVICER '' " if the student is temporarily unable to make [ your ] scheduled monthly loan payments for the following reasons : & Financial difficulties ; & Medical expenses, & Change in employment & Other reasons acceptable to your loan servicer ''.
2 ) I NEVER REQUESTED A FORBEARANCE from FedStudent Loans Servicing. Although the CARES ACT serves as a protection for those students who experience a hardship during the Corona Virus Shut-Down, there are students LIKE MYSELF who are accepted in the PUBLIC SERVICE FORGIVENESS PROGRAM ( PSFP ).
3 ) I NEVER INTENDED TO FORBEAR MY STUDENT LOANS AS I AM COMMITTED TO PAY ON TIME 120 PAYMENTS IN ORDER MY STUDENT LOANS TO BE FORGIVEN. PUBLIC SERVICE FORGIVENESS PROGRAM ( PSFP ) DOES NOT RECOGNIZE FORBEARANCE AS A COUNTING PAYMENTS TOWARD A PERIOD FOR FORGIVENESS CONSIDERATION.
4 ). FedStudent Loans, while BLINDLY adhering to the CARES ACT, is violating [ TOOK CONTROL OVER ] my Consumer RIGHT TO SELECT my best option, pertaining to MY situation and choice NOT TO PLACE MY STUDENT LOANS IN FORBEARANCE. WITHOUT MY CONSENT, such ADMINISTRATIVE FORBERANCE violates the Consumer Protection Laws " The Right to Choose '', or " the customers have access and availability to a variety of quality products and services '', and " The Right to Information '' or " be adequately informed for product, or service ''. THERE IS ONLY ONE CHOICE : ADMINISTRATIVE FORBEARANCE.
5 ) ADMINISTRATIVE FORBERANCE BY FEDLOANS cut my ACCESS to serve properly my PSFP per the terms and conditions, defined originally in the PSFP acceptance letter.
6 ) ADMINISTRATIVE FORBERANCE imposed BY FEDLOANS provides NO ADEQUATE information to how this Administrative Forbearance will have a NEGATIVE effect on PSFP PARTICIPANTS.
7 ). ONCE MORE, I do not wish any Administrative Forbearance. I continue to make regular payments ( made already in XXXX 2020 XXXX toward my FedStudent Loans to asure my good status at Public Service Forgivenes Program. In other words, I execute my Consumer right to 'choose ''.
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01/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I am currently a borrower with Pennsylvania Higher Education Assistance Agency, or XXXX XXXX. I am a borrower hoping to utilize the Public Service Loan Forgiveness Program.
My issue with XXXX XXXX is their repeated miscalculations regarding my payments toward the Public Service Loan Forgiveness Program. Nearly everytime I submit an employment certification letter, my loan calculations are incorrect, or have changed significantly. I have three examples, with documentation to show a pattern of miscalculation.
OnXX/XX/XXXX I received a letter from XXXX showing the number of payments made toward the PSLF program. One of my loans ( loan sequence 006 of 5 loans ) had 22 payments as of the date of that letter. On XX/XX/XXXX I received a similar letter after submitting another employment certification form, for which I earned 4 more payments toward PSLF. Yet, my loan ( sequence 006 ) now showed only 15 total payments toward the PSLF program. 11 payments, which were previously counted on the XX/XX/XXXXletter were missing. I have contacted XXXX twice about these missing payments and have yet to receive an updated calculation.
Additionally, afterXX/XX/XXXX letter the rest of my loans ( sequence XXXX ) were each missing 1 payment. According to the XX/XX/XXXX letter, three of my loans ( XXXX ) had 23 payments counted toward the PSLF program. However, as of XX/XX/XXXX each of the loans now had 26 payments counted toward the PSLF program, even though the letter was to certify 4 more payments toward the program. Loans XXXX should be at 27 payments as of XX/XX/XXXX, not 26.
Finally, According to the letter on XX/XX/XXXX, I had an employment certification from an organization from the dates of XX/XX/XXXX - XX/XX/XXXX. This should count as 9 payments from that organization because I make payments on the XXXX of each month. Yet, the letter only counts 8 payments made toward the PSLF program.
These three examples demonstrate a pattern of miscalculations from XXXX, all of which have served against me, and my progress toward the Public Service Loan Forgiveness. I have made repeated attempts to have these loan payments calculated correctly. At this point, there are so many issues that I think it has become difficult for the staff to remedy the situation.
In addition to these three miscalculation examples, I still have not received payments made in XXXX and XX/XX/XXXX counted toward the PSLF program due to a retroactive in-school deferment placed on my account by XXXX XXXX. I have been waiting to have those payments counted.
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12/19/2022 |
Yes |
- Debt collection
- Private student loan debt
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- Communication tactics
- Frequent or repeated calls
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Web |
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On XX/XX/XXXX I received a call from XXXX which is AES ( student loans ). The rep was looking for my spouse and I advised he was not available and that i was his spouse and asked to have my number put on the Do Not Call list. The rep became very irate and mad and said no. I then advised that XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX and I know that she is required to put me on the XXXX list when asked. She continued to harass me and speak over me which made me very frustrated and upset and I cried. She said stated that she was asking me simple questions and I was not understanding her and she was still raising her voice and sounding mad and annoyed. I then asked to speak to her manager/lead/senior and she refused. I asked if she was refusing to put my number on the XXXX list and she hung up on me. I am so frustrated and distraught at how I was treated. I know a large company like AES must have a way to put my number on the XXXX list and not be treated horribly. I then collected myself after being yelled at and crying and called the same number back and spent XXXX mins on the phone with another rep and explained my situation and she took notes and notated my husbands account but also advised that she was unable to put my phone number on a XXXX list because she did not have an account to do so with ( i was and am still confused by this ) and that my husband would need to call back. I am not obligated to his student loan in any way shape or form and he obtained the debt prior to us getting married so i do not know why they are calling me unless they are skip tracing. There is no way that my number could not be added to a XXXX list. I then also asked if I could submit a formal complaint and she said no, because her system does not allow her to do so. We left it as her notating the account, even though she said that she was not able to locate an account, and that she was not able to put my number on the XXXX list or file a formal complaint and that my husband would need to call back by XXXX XXXX to talk further and take my number off his account.
XX/XX/XXXX at XXXX XXXX AES XXXX again after speaking with them on XX/XX/XXXX. Asked for a manager and XXXX put me on a hold to get to a manager. I asked if they had read the notes and that this number should be on the Do Not Call list. She said she would put the number on the list today and submit a complaint after the call ended. I want restitution for being harassed by AES and them not following directions. This is absolutely unacceptable!
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03/14/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I ask that the CFPB compel AES the servicer to respond to my XX/XX/XXXX feedback from my initial CFPB complaint # XXXX.
And today I report two separate events that have occurred since the initial complaint. These events demonstrate the servicers continued pattern & practice of : XXXX XXXX XXXX XXXX XXXX loan modification terms that are in the servicers economic benefitnot the borrowers Modifying loan terms without borrower consent.
Servicer disregarding borrower instruction then using their discretion to modify the loan terms.
1. In XXXX of XXXX there was a presidential order pausing student loan repayments. AES the servicer contacted me making me aware of this option. At that time I was working and continued to pay my monthly obligation. Then I became unemployed in XX/XX/XXXX. At that point I contacted AES via phone call informing them that I was now unemployed and would not be paying utilizing the presidential order. They accepted my communication, and my payments were paused. I discovered more than a year afterwards that they place the loan in a Unemployment Forbearance instead?!?!?!
2. This Unemployment forbearance was to end in XX/XX/XXXX. That fall I was required to reapply for the annual XXXX XXXX payment recalculation which was completed timely and correctly. I learn after the XXXX deadline that they did not underwrite my file. This accelerated the payment amount to be {$1700.00} for the XXXX XXXX monthly payment. On a phone call in XX/XX/XXXX, I corrected them ( which had no material differences from my initial submission ) so they could complete the processing of my XXXX application. They did process my paperwork and adjusted my XXXX to a new 2022 monthly payment of {$390.00}. At that moment AES was requiring me to pay the XX/XX/XXXX {$1700.00} payment. I spoke with an AES client services manager to correct the XXXX payment to be the corrected XXXX payment of {$390.00} vs the {$1700.00} amount. That manager responded that he would call back with a resolution. I received no calls or communication until late XX/XX/XXXX when I called in to AES. Then I learned that my XXXX payment was added to the outstanding principal via an Administrative Forbearance which added that XXXX payment to outstanding principle Additional thoughts Why am I not being disclosed nor required to consent to their terms? E-Signature technology is commonplace and should be utilized for all correspondence with the servicer. To this point I contend that their disclosure does not meet legal requirements and should void the loan.
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04/06/2017 |
Yes |
- Debt collection
- Non-federal student loan
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
The past 11 years have been filled with attempts by me to make the American Education Services aware they have a loan on file with my name and information attached that I did not sign for or agree to. I have spent 100s of hours on the phone, written letters, filed a fraud packet and still continue to have my credit with only XXXX negative mark on my report and that is AES. The was originally through XXXX XXXX XXXX. I believe they took my information from a loan application, changed the terms on the promissory note and pushed it through. I believe they then sold the loan to collect on it and AES is servicing the loan for National Collegiate Trust. I have been patient but I can no longer take the harassing phone calls, emails, letters and reports they continue to pump out in an attempt to extort money from me. I have done everything possible to make them aware of the fraudulent activity on the loan but they refuse reasonable actions. I have filed complaints with the office of the governor for the states of XXXX and XXXX. I have also contacted the AG in each state and at the federal level. I am a teacher with limited income so hiring a lawyer is not possible. I have paid every debt I 've been attached to without fail. I have worked extremely hard to keep my file clean. I will not give in to extortion under any terms. Can you please assist in correcting this matter. I do hope you will take this statement seriously and assist in an earnest fashion. I have XXXX XXXX and XXXX XXXX so I am not ignorant about the way things work. I also grew up in XXXX and I know a scam when I see one. XXXX XXXX XXXX should be investigated for the way they handled student loans the same way they did with mortagages. AES should be investigated for ignoring client attempts to resolve the matter. National Collegiate Trust should be investigated for hiding behind AES and refusing to accept the claims of fraud I have pushed through on the loan and for failing to proved contact information as a loan owner. I have tried to locate NCT but can not find who they are or how they can be reached. PHEAA should be looked in to for ignoring complaints on a reagular basis and showing favoritism to lenders over citizens. I am extremely disappointed over the way all parties involve can push lillegal activity and never be held accountable. Their policies are in place to gain the greatest amount of money and hold attached parties in a slavery position with no remorse. All the documentation you need is in the files of AES. XXXX. NCT and first marble head.
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12/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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MyFedLoan claims to have 'one goal : to help you successfully repay your loans. ' However, 57 % of people qualified to income based repayment plans did not re-certify in time likely due to poor communication on the servicer part, to the point of negligence and with harsh, irreversible and unforgiving penalties.
In my case, I received one single email reminder during my busiest part of XXXX. I was obviously XXXX, overworked, and more focused on XXXX than my own financial well-being. I thought I filled out the re-certification, or perhaps it was another form for public service loan forgiveness but must 've overlooked the email. FedLoan servicing ended up automatically placing me back on standard repayment and capitalizing almost XXXX in interest on top of my principal. This will end up costing me thousands of dollars because I overlooked one email.
In our society where we are inundated with emails and reminders, for them to only send one notification about something with such severe ramifications if missed is criminal and definitely not in line with their supposed goal of helping me re-pay my loan but turning around and flippantly increasing it. Their other notifications require me to open their email, then click a link to go to their website, log into that as well then download a pdf. Multiple steps that as a XXXX I just do n't have the time to do. I am part of a group that will absolutely pay back my loans but the way the system is set up now is that only people who have financial support can possibly get into and finish medical school and residency.
The student loan rates are out of control compared to current other average rates with no way to re-finance and it is simply impossible to work other jobs for funding during training so either we take out loans or are supported by rich parents. This is a terrible system, we do not want a society where the only people becoming the caretakers are the rich ones who can not relate to the majority of the population.
I called multiple times to attempt to fix the issue and was told I had to go into hardship forbearance and that was my only option, however after looking online, there are people who were able to find a rare kind soul at FedLoan servicing who would help reverse the capitalization. This is no longer possible after you enter hardship forbearance, so in fact I was told the wrong information and will suffer for it. Not only will I suffer, but now part of my focus is distracted from what really matters - which is becoming a XXXX - to self preservation.
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07/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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This letter is a formal complaint that Fedloan Serving is erroneously reporting derogatory late payment-history information regarding my student loans which they service, to the XXXX major credit reporting agencies : XXXX, XXXX, and XXXX. These negative entries are having an adverse effect on the ability to obtain credit under favorable terms and/or denial of credit. These accounts were included in a forbearance granted by Fed Loan Servicing in XXXX. The forbearance means that no payments are due and therefore no payments could be late.
Attached is a copy of a letter that I received from Fed Loan Servicing outlining the details of my forbearance from XXXX.
Attached is a letter sent to Fed Loan Servicing, requesting that they remove all late payments. Fed Loan Servicing maintains that they are reporting accurate credit information to all XXXX major credit agencies, an assertion that I dispute.
Fed Loan Servicing, in a written statement ( attached ), has further asserted that periods of forbearance do not remove accurate reporting of previous delinquencies, if any to the consumer reporting agencies. This stance is in direct conflict with the XXXX XXXX to XXXX XXXX XXXX, Office of the General Counsel, U.S. Department of Education, dated XXXX/XXXX/XXXX, as issued by XXXX XXXX, United States Federal Trade Commission. This opinion, attached to this dispute concerns the applicability of the Fair Credit Reporting Act ( FCRA ) to the reporting of additional information to credit bureaus about defaulted student loans. It states, " [ The duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ] extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at XXXX point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA. '' Therefore, Fed Loan Servicing has a legal requirement, under the provisions of the FCRA, to remove the late-payment entries being made to the credit reporting agencies for the above-referenced time frame, since the affected loans were not delinquent, but whose terms were satisfactorily satisfied through the proper application of in-school payment deferment and/or forbearance.
I 'm requesting removal of all late payment information from these accounts immediately. Continued inclusion of this erroneous late payment information places Fed Loan Servicing in violation of Fair Credit Reporting Act.
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07/31/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Older American |
XXXX XXXX PHEAA filed a default on an administratively approved deferment, forgiveness and forebearance scheduled XX/XX/XXXX - XXXX XXXX The default is purposeful. It has caused my XXXX score to drop from XXXX in XXXX year. Today, My XXXX score it's XXXX XXXX XXXX XXXX, and XXXX XXXX at XXXX. The scores snd recordings of default has drawn suspicions of these inaccuraciesare to ground student who contact XXXX and report professor is not her Account XXXX the school assigned to students file. NDSL ( National Database for Student Loans XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX was earned. The same professor mismanaged my loans she said the Top graduate named XXXX, on XX/XX/XXXX XXXX her transcript. She received honors appertaining to her academic excellence and strong leadership should have graduated on XX/XX/XXXX and diploma delivered. The professor unauthorized to manage my student loans said she isn't giving me nothing and called lawyer stating I must cease and desist. It's a FERPA, Title 4, and Title 6.
XXXX.
I. XXXX, My career sought as a XXXX XXXX XXXX XXXX XXXX in XXXX, is negatively impact from scam artists in my school who embezzled student loans, and invaded priacy of wxecutive acvount XXXX XXXX the assign loan officer of students financial aid. The student school records was an open portal to anyone which caused {$14000.00} an unrecognized distribution or an unknown scholarship the svhool did not want to pay. The student did not apply for loans so small. Its hate of me at the school because I called police on a professor who was a financial aid manager and she refused to reimburse the student missing money {$16000.00} and unauthorized money, {$14000.00}. The professor cashed on date XX/XX/XXXX {$14000.00} and paid outside of students scheduled loan distribution this money to another bank account the student didn't setup with school. Additionally, a refund check approved for graduation amount {$16000.00} description direct grad plus loan was compromised and sent back to lender causing student to be placed in default with XXXX XXXX and creditors. The professor apparently paid someone else or placed money in a bank account to use when conventient.
The students Bank was at the time XXXX who sent student letters from fraud investigators that they had not received the loan deposit on distribution of FedLoan on scheduled date XX/XX/XXXX Amount {$16000.00}, nor an unauthorized loan student did not request possibly a scholarship the professor who disliked her did not want to pay dated XX/XX/XXXX.
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01/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
I am writing to complain about how interest is calculated to my student loan which isn't how I understood it would be charged when I started repaying. For XXXX I paid {$3800.00} to my loan provider. The interest that was collected for the year is {$2300.00}. which means {$1500.00} went to the principal amount which is currently {$51000.00}. My loan interest rate is 4.5 %. This means that I paid more in interest to the lender than what was applied to my loan. If you do the math, 60.8 % of what I paid for XXXX went to interest. This is far, far more than 4.5 % interest. By the time I finish paying off my loan balance I will have paid almost two times the amount that I borrowed which is not 4.5 %. This is just wrong. Students are misled when it comes to the methods lenders use to collect the absolute maximum amount of interest they can while making it sound like a fair agreement where you pay just 4.5 %.
Another complaint I have is that I defaulted on my loan thanks to the recession in XXXX where I was unable to find work. When I found employment and was able to start paying again I had to enter into a loan rehabilitation plan in order to start paying back my loan and was charged 18 % of my principle balance just to be able to start paying back my loan. This is just wrong also.
My last complaint has to do with the school that deceived me also. I was told they were an accredited college and that my credits would transfer to the other colleges and universities. It was my plan to attend college after getting my associated degree to get my engineering degree. When I enrolled I was informed that my credits from XXXX would not transfer to the state XXXX college I was enrolling in and that I would have to take all the classes over again. Not only that, but the school I attended was shut down because of deceptive tactics and other dishonorable methods.
I feel like I have been totally robbed. It baffles me how young adults are taken advantage of and misled by our educational and lending institutions. This is so wrong and so unfair, and it needs to be correct. If we have to mislead people in order to make huge profits then we are selling a product or a service that has no business being sold.
When it's all said and done, I will have paid over {$80000.00} for an associates degree from a school that was shut down because they were corrupt. I am truly disappointed with this system and how the people who are keeping this country and economy running competitively are so frequently violated.
Regretfully, XXXX XXXX
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07/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On or about XX/XX/2019, I filed with StudentLoans.gov my yearly information for Income Base Repayment ( IBR ). All of my servicers of my Federal Stafford and equivalent loans accepted my information distributed to them by this process with the exception of AES.
A brief history of my issues with AES includes a complaint filed with this Bureau last year which included my supposition that AES is perpetuating a fraud on borrowers by denying IBR so they may capitalize on the interest, make that part of the ongoing balance, and then charge more interest on the increasing balance by capitalizing the interest. This is a very sneaky and complicated process for them to capture more income from the interest. This needs to stop and eventually I was approved for IBR but only after they stated that they could not : '' walk back '' the capitalization due to banking regulations.
Therefore, I am writing again this year to state that AES has denied my IBR due to being " not eligible '' although not explaining why this is the case. I pause here to state that NONE of my other student loan servicers had issue with my IBR application and approved it with no issues. However, I continue.
I called AES, stated that the phone call was being recorded for quality assurance and they stated to me that they do not allow calls to be recorded but then stated that if I wanted to record the call that I needed to speak to a supervisor. After speaking to this supervisor, they stated to me the only thing they could do is request a review of the IBR application and file a forbearance application to allow my account not to be charged a late fee. The late fee would be assessed because their processing time for the request would be 10-15 business days which would put me past my due date. I requested the department 's number that could review and change my application status to approved and they refused to give me this information stating " I have done my best to resolve your issue and once you receive the more detailed explanation if you disagree you can call back ''. This is not helpful since that is what I did this time!
Persuant to the IBR website I meet all criteria and my payment would be significantly lower than the payment AES is stating. I do not need to go into the epidemic that is student loans so I will suffice it to say that 3 out of 4 loan servicers had no issue with my IBR application and approved it. AES is the ONLY one that seems to have issue. They are doing this to capitalize and then charge more interest, simple as that!
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02/08/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I discovered that my account with my federal student loan provider - FedLoan Servicing - was simultaneously paid ahead as well as two days past due. I have never paid ahead, nor have I missed a payment, during my entire history with this company, dating back to XX/XX/XXXX. In fact, I have consistently made the minimum monthly payment as determined under the terms of my income-driven repayment plan well in advance of each month 's due date. In XX/XX/XXXX, I resumed XXXX coursework at the University of XXXX, taking six total hours of classes for the Spring XX/XX/XXXX semester. I discovered in XX/XX/XXXX that my loans had been placed in in-school deferment. I wished to continue paying as normal, so I contacted FedLoan and submitted the necessary paperwork to have the deferment removed, backdating to XX/XX/XXXX. Since that time, however, I've dealt with a series of errors, beginning with my account showing as " paid ahead '' around XX/XX/XXXX. I spoke with a loan counselor in XX/XX/XXXX to resolve the issue, and continued to make my monthly payments as usual. Since I discovered the XX/XX/XXXX error, I've spoken with at least four different loan counselors and have received varying explanations and solutions, including the following : - Loan payments were misapplied, and would need to be manually reapplied, dating back to XX/XX/XXXX ( XX/XX/XXXX ). She informed me that this process would likely take 7-10 business days.
- In pursuit of an update on the reapplication of my payments, I spoke to a loan counselor from the PSLF program on XX/XX/XXXX. According to him, one part of the system was showing as past due, while the other was showing as paid ahead. Should be fixed as of this morning ( XX/XX/XXXX ), but will call back tomorrow if not.
- The loan counselor I spoke to on XX/XX/XXXX - XXXX, ID # XXXX - did call back on Friday, XX/XX/XXXX, and left a voice message. However, when I called FedLoan, I spoke to a different counselor who said that only the XX/XX/XXXX payment needed to be reapplied, offering two solutions : 1 ) go ahead and pay the {$76.00} that was supposedly " past due '' - an amount that has fluctuated from day to day - or wait a month to process a reapplication of the XX/XX/XXXX loan payment. I selected the latter.
As of Saturday, XX/XX/XXXX, it appears that only the " paid ahead '' error appears to have been resolved. However, my online account now shows that I apparently owe {$100.00}, and that my account has jumped from 10 days past due as of yesterday to 42 days past due.
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05/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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XXXX XXXX XXXX Received e-mail notification from : FedLoan Servicing XXXX XXXX XXXX XXXX XXXX , PA XXXX regarding servicer message Account # : XXXX , which stated : " As part of the Pay As You Earn ( PAYE ) p lan, you are required to recertify annually, even if your income or family size has not changed. We needed this updated information to recalculate your monthly payment based on your income and family size. Since we did not receive your complete annual documentation, your new payment amount is not based on your income and family size ; however, your loans will remain on the Pay As You Earn ( PAYE ) plan. Your new monthly payment of {$360.00} is first due on XX/XX/XXXX . If you want to have your payment amount recalculated based on your income and family size, apply online '' A message was in my inbox on XXXX XXXX XXXX but I had not received an e-mail notification, the message stated I would need to recertify by XXXX XXXX XXXX but the deadline had already passed ( before I had been e-mailed by the servicer ). On XXXX XXXX XXXX I completed and submitted my recertification forms, and included my XXXX tax form copies, but I received a response it was incomplete and to please resubmit/ On XXXX XXXX XXXX , I resubmitted recertification forms, but included my most recent pay-stub from my employer. I received notice from the servicer that my forms had been received and that I would receive a response within 10 business days. Today is XXXX XXXX and my checking account has been debited {$360.00}, which I can not afford ( I had been approved for a PAYE plan of $ XXXX month ). I have not yet received a response from my servicer regarding my latest recertification submission. I have attempted for several days to postpone payments or stop the debits from my account ( through an option on the servicer 's website ), but I receive a message that I can not postpone the payment at this time, and that I can not delete my checking account from the servicer website without first putting another account from which debits can be made. I can not afford {$360.00}, and I will not be able to afford more than $ XXXX /month for the foreseeable future as my wages are not likely to increase, at my present job as an XXXX in a state college system -- and in fact -- I am lucky to have a job at all, since there are pending reductions in the state college system in Florida. Please help -- I can not pay another month at this rate or I will go bankrupt.
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03/28/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I called American Education ServicesXXXX for approximately a year to ask about getting a lower payment plan and I was told contradicting stories. I would call and was told that I did not qualify for any lower payments. Then, I would call back a couple of months later and be told that I could apply for a lower payment plan. However, when I would call to check the status of the payment plan, I would be told that I was given incorrect information. I was even given an application I was told to submit for a lower payment plan but, XXXX kept denying my application for failure to put " N/A '' in the blank spaces. My application was denied 3 times for failure to use " N/A. '' In the meantime, my account was falling past due and XXXX referred my account to a debt collector. The debt collector found my work information and left a voicemail on work phone. I had not provided XXXX any information about my employer and did not give them or any other third party permission to call me at my job! When I called the debt collector, I informed them that I had paid my account via XXXX and that they did not have the updated information. When the debt collector conferenced XXXX into the call, the XXXX agent confirmed that I made a payment but, then the amount that I owed changed. I also asked XXXX if they informed the debt collector that I had been calling XXXX asking for help in reducing my payments and asking if I could get help catching up and if XXXX had also informed the debt collector that I kept getting the wrong information and having my applications denied from XXXX. The XXXX Agent 's response was that there was absolutely nothing they could do for me and that I would have to leave my account in collection and then wait for XXXX to make a decision on my application. After the phone call, I called XXXX directly and asked about a payment plan once again, the XXXX agent told me that she reviewed the notes on my account that the agent from the previous call had told me the wrong information about not having any options. She told me that I had the option for a lower payment plan and said she would only need to read a disclaimer before I could be put on the plan. It was only after continuously having to call XXXX, having them send my account to collections and having them play games with me for a year, that I was able to get some relief. My credit has been ruined by XXXX and they seem unwilling to work with me often. I do not think it is right how this company lied about my options and my credit has suffered as a result.
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09/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted an Employment Certification Form ( ECF ) TO FedLoan for my employment at the XXXX XXXX XXXX XXXX and XXXX ( XXXX, a XXXX XXXX XXXX ) signed XX/XX/XXXX however I had the wrong EIN on the form. I mistakenly had XXXX but on my W2 the EIN is XXXX. This was corrected in the fedloan servicing system on XX/XX/XXXX and sent to DOE for a review. On XX/XX/XXXX FedLoan confirmed for me that DOE had approved XXXX, but FedLoan denied the ECF because my loan had already been forgiven ( XX/XX/XXXX ) I never received a written determination on the XX/XX/XXXX ECF. I was told verbally on XX/XX/XXXX that it was denied but written correspondence was not sent to me. I asked for them to manually override this and send a letter. None received to date XX/XX/XXXX.
Including this APPROVED employer will change my forgiveness date ( currently XX/XX/XXXX ). Payments from XX/XX/XXXX through XX/XX/XXXX will count towards PSLF. A total of 44 more payments should be applied. This puts my forgiveness date as XX/XX/XXXX and entitles me to a refund from XX/XX/XXXX through XXXX of XXXX when COVID forbearance began. I spoke with XXXX # XXXX at Fedloan and she confirmed that the XXXX ECF should have been processed first and applied in full before forgiveness was applied.
I have also been advised to submit this reconsideration by the Ombudsman as a means to resolve my complaint # XXXX. I did so on XX/XX/XXXX, case number XXXX. On XX/XX/XXXX I was told by XXXX at the Federal Student Aid Info Center that review was complete and to watch my email for the decision. On XX/XX/XXXX The Federal Student Aid Info Center sent me an email in response to my inquiry that said they are " Unable to see the documentation of the reconsideration. '' I have called several times and gotten the same response from numerous reps. This is odd as XXXX from that group told me in XXXX that it was resolved.
This is critically important to me as I am a XXXX patient and have extreme medical bills. My situation, where forgiveness was applied before all employers were deemed eligible is a textbook case that should be eligible for reconsideration and all of it was due to one small error on an EIN. I do sincerely appreciated forgiveness. I am also concerned about the delay as the limited PSFL waiver is ending on XX/XX/XXXX.
My account is still with FedLoan, not XXXX. FedLoan says the DOE must issue a new forgiveness date.
FYI I resubmitted the XX/XX/XXXX ECF on XX/XX/XXXX as it has been almost a year and received acknowledgement that it was received.
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02/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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at XXXX. on XX/XX/XXXX I had a major concern about my student loan through MyFedLoan. What raised an issue was when I checked my credit score and there was a HUGE drop and explained to me that my student loan was the cause of it due to a possible pass payment. So that's when I looked online on MyFedLoan and seen where I had a message about my IDR plan that I had already submitted when they sent out a notification stating I needed to resubmit the application. The letter I had received from them stated " We recalculated your monthly payment for your Income-Contingent Repayment ( ICR ) plan. We used your income documentation and family size to determine your monthly payment of {$300.00} which is first due on XX/XX/XXXX. '' Now I assumed since I didn't receive anything about my IDR plan that nothing changed so I continued to pay my payment like I been doing. So to get things cleared up I called the toll free number. A lady that was super unhelpful basically told me the reason for the balance I had to pay for the {$300.00} was because I basically never resubmitted my IDR plan ( which I did I even have proof ) So she said that I needed to pay that for my IDR plan to basically get it back ( like a downpayment ) Then she as well stated that I didn't have to pay on my loans until XX/XX/XXXX XXXX possible graduation date ) due to the fact that I am back in school and my loans when into deferment ; however! I've been back in school since XXXX! I have no clue why it took them so long to process that and as well said when my loans go into deferment that they will have a huge impact on my credit score. So I still have questions about my IDR plan that I've summited before the due date, and she just keeps on telling me that I don't have to worry about any payments sine I am in deferment and KEPT on trying to explain to me what deferment meant, which already knew but she just wasn't answering anything I had an issue for. So I told her well I would like to still pay for my loans even though I am in school still that's when she sent me an email for the IDR plan to apply for which I ALREADY DID! The payment they wanted me to pay was not in my budget and I am honestly still confused and lost over the letter they had sent me about the repayment plan, plus I don't understand if my load was already in deferment then why did they send that out to me? I just have so many unanswered questions I felt like we were just going in circles with asking her things. Student loans already can be tricky and they don't make it any better
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07/07/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I got a new job and called AES in XX/XX/XXXX to change my loan due date to coincide with my new paycheck schedule and new direct deposit bank account. I have XXXX school loans through AES but I 've only ever paid XXXX total amount on XXXX due date ( the XXXX of the month ). The representative told me it could not be done for the upcoming bill in XX/XX/XXXX but that I could suspend direct debit for XX/XX/XXXX and have the new date date/direct debit account changed for XX/XX/XXXX. I paid my XX/XX/XXXX bill online and used my new bank account information. THEY STILL TOOK IT OUT OF THE OLD ONE and overdrafted that account. I figured there was nothing I could do at that point and let it go.
Now it 's XX/XX/XXXX, and they have randomly direct debited my account {$200.00} on the old due date ( the XXXX ). I called and asked why and they said only XXXX of the loan due dates were moved to the new date ( the XXXX ), the other XXXX remained on the old due date. This is in direct opposition to what I requested, direct opposition to what I was told by the representative when I called the first time, and direct opposition to the confirmations I received in the mail. HOW DID THEY CHOOSE ONE LOAN TO MOVE THE DUE DATE out of XXXX? How did they make that choice ( and why would I even request to split up the loans payments and due dates )?
It was clearly an error and it screwed up my finances this week badly. When I called to have it fixed, the representative told me there was nothing he could do, I 'd have to call back in 10 days after that loan was paid to start the process of moving the due date. I told him I HAD ALREADY DONE THIS 2 MONTHS AGO, already received the confirmation in the mail and that he could clearly see that only XXXX of my loans was moved after I requested them all to be moved. He said there was nothing he could do until my loan was paid. I asked how it could n't be paid since {$200.00} was out my account today. Where was that money?! He had no answer, just that the it does n't show up in the system for awhile and that the system would n't let him do anything.
I overpay my loans every single month, on time. I wanted to make XXXX minor change and its now resulted in over-drafting my account twice because of their mistakes. And this is still not resolved - there was " nothing they could do '' when I called.
Imagine dealing with this company when you are really struggling or in dire straits? They are terrible at customer service and terrible at everything but taking your money ( incorrectly ).
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08/22/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Upon logging into my FedLoan Servicing portal on XX/XX/XXXX, there was a statement which reads " Income-Driven Repayment ( IDR ) Expired We received your IDR request.At this point, we will notify you if your request is put on hold or if any additonal documentation is needed.At this point, we will notify you of the outcome of your IDR request. We received your application for an IDR plan 90 days ago. We needed additional information from you to fully process your request. Since it has been 3 months, your request has expired. We did not get all of the documentation to process your recertification request, therefore your payment amount may have increased. '' I did not file an application for an IDR plan exactly 90 days ago. My last IDR application was made in early XXXX and approved on XX/XX/XXXX for payments through XX/XX/XXXX. As such, my IDR plan under PAYE should still be valid. At this point in time, I intend to remain under the CARES Act/Presidential executive order COVID-related payment suspensions and while I do not intend to make payments now as a result, should the COVID-related payment suspensions end ( which is currently scheduled for XX/XX/XXXX ), I should be entitled to make payments of {$220.00} per month through XX/XX/XXXX ( instead of payments of XXXX per month as if I had no valid IDR application ).
As such, based on the current regulations, I should be entitled to pay the following : XX/XX/XXXX - {$0.00} ( CARES Act COVID-related payment suspension ) XX/XX/XXXX - {$0.00} ( COVID-related payment suspension in accordance with Presidential Memorandum ) XX/XX/XXXX - {$0.00} ( COVID-related payment suspension in accordance with Presidential Memorandum ) XX/XX/XXXX - {$0.00} ( COVID-related payment suspension in accordance with Presidential Memorandum ) XX/XX/XXXX - {$220.00} ( if COVID-related payment suspension is not extended ) XX/XX/XXXX - {$220.00} ( if COVID-related payment suspension is not extended ) XX/XX/XXXX - {$220.00} ( if COVID-related payment suspension is not extended ) XX/XX/XXXX - {$220.00} ( if COVID-related payment suspension is not extended ) Additionally, given that I am currently on a PAYE IDR plan and the CARES Act and Presidential Memorandum currently allow for COVID-related payment suspensions to count towards PSLF, should my ECFs reflect that I continue to remain employed through XX/XX/XXXX at an eligible employer, all months between XX/XX/XXXX and XX/XX/XXXX should count towards PSLF while on COVID-related payment suspensions once my updated ECF is submitted.
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04/28/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Every! Single! Time! I attempt to receive information from Fedloan servicing it is incorrect or simply " unavailable ''. I have been correctly and consistently repaying my student loans since I began payoff several years ago. Every time I submit my ECF form to update my payments, my estimated eligibility date is moved and my payment count is incorrect. I have fought with them on no less that ten occasions regarding my payment count and I still believe it to be incorrect but it is simply their word against mine.
When I filled out my first ECF, after paying my loans for something like six years, I was told 2 of my payments counted on two of my loans and 15 counted on my other loans. This itself doesn't make sense because my payments have always included all loans. After disputing with several agents, all of whom couldn't give a rats about my problem, they updated my count. I still don't believe it to be correct, but at least its consistent across the board.
This month, I have faithfully re-submitted my ECF for the year, and despite the payment history literally showing on my account, they updated my payment count to 7 ( out of 12 months ) and pushed my eligibility date out by 7 months. I believe the error is due to the fact that when I applied for forgiveness ( knowing fully I would be denied, in order to apply for TEPSLF [ what a XXXX system! ] ) they updated my count.
They updated my count in XX/XX/XXXX but the letter attached only counted payments through XX/XX/XXXX : XX/XX/XXXX to XX/XX/XXXX is 7 months, so that would mean XXXX-XX/XX/XXXX has been overlooked.
Additionally, I am aware that I have had several years of payments under the Graduated repayment plan, which I know and understand does not count toward PSLF. However, Fedloan is unable/unwilling to give me that count, and will only tell me I am denied under TEPSLF. They will not give me an estimated TEPSLF eligibility date including those payments. So essentially, I need to guess at when I've reached 120, in order to request TEPSLF. If I am off my one month, my TEPSLF will be denied, and I will not know how far off I was.
I am so tired of this company and would do anything to go back to XXXX. I understand this is a nationwide problem and this company has failed in every aspect of its responsibility. I don't know why the world will not stand up to this issue, and rescind the responsibility of this program from Fedloan. They can not handle this, nor do I believe they want to.
For the love of God, please help us. We are desperate.
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01/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My student loans were transferred to aes in XX/XX/XXXX. I have had nothing but problems since then. In the original documentation received about the change in company I was informed that if my payment fell during a grace period of transition then it would be debited after such grace period. However I logged in to find my student loan was shown overdue and received a letter stating I needed to make a payment. I called to explain this as I am in the ibr program and have been for years and also use direct debit for years. They stood fast and insisted I make a payment so I authorized a one time payment to avoid credit reporting. Then a week later I check my account to find that they deducted a second payment on their own. Now fast forward to XXXX and it is time for my annual recertification of income. I follow the instructions including authorizing my spouses student loans through fafsa website. Next I received a letter dated XX/XX/XXXX that my loan had been recalculated. But they only factored my personal loans and not those of my spouse. Attached is a second letter with instructions to once again authorize them to calculate using my spouse 's information. I find this strange but follow the instructions and call Aes again XX/XX/XXXX to state this was complete and to have them recalculate the payment using this information. Weeks go by with no response until I receive a letter dated XX/XX/XXXX that still shows the original payment amount when only factoring my student loans. Also this letter stated that I made payments ahead ( my XX/XX/XXXX payment ) and therefore I should only be responsible for paying the difference on my next payment. But instead the letter states they are going to take my entire payment amount instead. So once again they are going to double bill me for one payment. I called again today XX/XX/XXXX to try and get an explanation. The company is giving me nothing but a run around. Saying they have a note of my wife 's documentation complete but did not recalculate. Therefore they now want to recalculate my payment again. But in the mean time they assert that the initial payment amount which is incorrectly figured will be deducted on XX/XX/XXXX. I have been in ibr for 10 years now. And I have never seen this level of incompetence or intentional misleading in order to capture larger payment amounts than what should be or extra payments without justification. Please intervene. I fear from searches online that this is commonplace and I am not at all the only one dealing with these issues.
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06/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted a request to recalculate my income-based repayment ( IBR ) amount in XXXX 2017 to FedLoan Servicing ( FLS ). I did this because my AGI had changed since my previous calculation of IBR. This normally takes 7-10 days, but for some reason it took almost a month. However, I did get a new amount at the end of XX/XX/XXXX( approx. {$310.00} ), and was issued a bill at the beginning of XX/XX/XXXX to be autodebited XX/XX/XXXX. Then, a few days after I had gotten the bill, I got notice that my IBR amount had changed. When I logged in, not only had it changed for {$410.00}, but they had placed all of my loans on administrative forbearance. This was entirely without notification or my consent. I called FLS, and after a lot of investigation I was told my account had been " reviewed '' and the reviewer had decided my original amount was incorrect and recalculated it as {$410.00}. Again, this was all without notification and consent. When the person on the phone reviewed my documentation, she determined that the amount had been right the first time, and told me it would be reinstated. However, a few days later when I got notice of the " new '' amount, which was supposed to be the old amount, it was yet another amount, this time {$360.00}. I called back, and again someone told me it would be fixed, but now it 'd be fixed too late for me to be able to pay for the month of XX/XX/XXXX. I 'm in PSLF so every month of on time payment is important to counting to my 120 payments. Also, the forbearance caused the capitalization of interest, increasing my loan amount. After complaining to at least 3 more people, I was told it would be referred to the audit department, and IF they determined it was not my fault that this had happened ( everyone I 'd spoken to agreed it was not my fault ), I 'd be allowed to make a payment sometime in the future ( she said it 'd be several months ) that could " count '' as my XX/XX/XXXXpayment, and go towards PSLF. I had to complain to several more people before it was fixed, and I am now scheduled to make my actual payment of {$310.00} on XX/XX/XXXX, but I 'm holding my breath, because who knows what will actually happen. It 's incredibly concerning that they can just go in and change the amount that 's due without any notice or consent from you. This is not the first, and I 'm sure not the last, time I 've had serious problems with this loan servicer, and every other servicer I 've ever had. The level of incompetence, lack of transparency, and customer service is mind-blowing.
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04/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been a participant in the Public Service Loan Forgiveness Program since 2010. It is my understanding that my federal loans were recently transferred from XXXX to FedLoan Servicing. However, FedLoan Servicing never contacted me with details about this change or how I was to make payments. On XX/XX/XXXX, the day that my student loan was normally due, I received a notice from them that my loan had been transferred to them and to wait to hear from them. I went on the XXXX website to make my monthly student loan payment nevertheless, having not been provided with any alternative payment instructions. XXXX declined to accept my payment and only told me to wait for FedLoan Servicing to contact me. Nevertheless, despite several attempts on my part to reach them to make my payments, FedLoan Servicing has not responded to any of my attempts. I am extremely concerned that not only will this negatively impact my credit in the immediate timeframe, but it is also having a cascading and deleterious effect on the promised discharge of my student loans. In particular, I am concerned that by ignoring my attempts to reach them, FedLoan Servicing is adding late fees and interest to my balance, and extending the number of payments I must make to them before I will be eligible for forgiveness and discharge of my student loans.
Would you please help me figure out why they are ignoring my attempts to reach them so I can make my payments? In addition, would you please help me make sure that they do not adversely penalize my account? Even throughout the government shutdown when I was not getting paid, I continued to put aside money to make my student loan payments. I would like for FedLoan to honor my payment arrangements with the Department of Education, accept my payments from the last five months, apply them as timely monthly payments made from XXXX - XXXX, and not charge me late fees or additional interest that would not have accrued had they been responsive. Moreover, I recently had my first baby on XX/XX/XXXX and I can not even reach FedLoan Servicing to adjust my income- based repayment now that my tax situation has changed. Having a newborn baby is stressful enough without FedLoan Servicing adding this completely unnecessary financial stress to our lives.
I have attached the correspondence I sent to them. I sent the letter by fax on XX/XX/XXXX, and by certified mail on XX/XX/XXXX.
Please let me know if you have any questions. Thank you so much.
XXXX XXXX XXXX XXXX XXXX # XXXX XXXX XXXX, CA XXXX
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08/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
At the beginning of XXXX, 2017, I emailed fedloan requesting a payoff for a direct parent plus loan as I needed to pay off the loan in order to close on a mortgage. I did not receive a response. I called to request the amount one week later. No response. I called the third week in XXXX and finally received the payoff amount of {$3000.00}. I brought this amount to the closing table with the loan payoff details. I verified with closing agent the check was sent overnight. Fedloan did not put the money toward the payoff. I called in XXXX and was told a request would be sent reapply the amount to payoff the direct parent plus loan. In XXXX I called again to request the amount be applied to pay off the parent plus loan. I was first told it should have already been done and would now only take @ 24-48 hours. I then asked who regulated fedloan and was sent to a supervisor. The supervisor stated it would take 7-15 days. All communication for requests could only be sent via email. No one could talk to those that process the requests. During this whole time I monitored my fedloan page for any upcoming payments. Balance was always XXXX. XXXX 2017 would have been my first month coming out of grace period. It has been my experience in the past if I made a large payment over what was due the balance was always XXXX. Now that the payment has finally been processed to pay off the parent plus loan my fedloan page is stating I am past due on payments. States I have not made a payment since XXXX 2017. I made a payment of {$420.00} XX/XX/XXXX. Now it states I am late and have a past due amount of {$930.00} yet still have a XXXX balance due for XXXX. It seems to me this fedloan unethically tries to take advantage of me by putting my payments where ever is the best interest for it 's bottom line. I feel as if I am at a disadvantage and am vulnerable to a loan shark. It took months to resolve this issue and now they are hitting me with past due interest for retaliation for me paying off the parent plus loan. I have always paid off education loans quicker than the designated time frame. My payoff history shows the proof. Now, looking back in my fedloan inbox I see a response stating the payoff was insufficient and my repayment terms have changed. It seems my statement that I would file a formal complaint to who ever regulates them changed their mind and they applied the pay off to the parent plus loan. Now, they have added unrealistic additional interest charges. American students of higher education beware of fedlaon!
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06/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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FEDLOAN Account Number : XXXX {$110000.00} I have had my rights violated in regards to the Validation of Debt and Identity theft where my information was provided to the governing bodies of XXXX XXXX XXXX XXXX XXXX.
As a consumer by law this account must be deleted immediately. 15 U.S. Code 1692g - Validation of debts U.S. Code ( a ) Notice of debt ; contents Within five days after the initial communication with a consumer in connection with the collection of any debt, a debt collector shall, unless the following information is contained in the initial communication or the consumer has paid the debt, send the consumer a written notice containing ( 1 ) the amount of the debt ; ( 2 ) the name of the creditor to whom the debt is owed ; You Violated The United States Code Law 15 U.S. Code 1681b- Permissible Purpose of Consumer Reports ( a ) In general, Subject to subsection ( c ). any consumer reporting agency, may furnish a consumer report under the following circumstances and no other : ( 2 ) In accordance with the written instructions of the consumer to whom it relates. Under 15 U.S. Code 1681b Permissible Purpose of Consumer Reports I never gave you any written consent to report anything on my consumer report. As a consumer by law these accounts on this letter must be deleted immediately or I will seek monetary damages in small claims court in my city and state. Also, we already involved and sent this letter to the Consumer Financial Protection Bureau, Attorney Generals Office, XXXX XXXX XXXX, and Federal Trade Commission. I never gave you any written consent to report anything on my consumer report no consent is Identity Theft. I am requesting full validation such as, original transfer rights to collect, confirmation of legal timeline to report on credit and/or collection procedures, validation of licensing requirements, posted bonding requirements, oversight on monthly payment histories, proper subscriber agreement compliance with credit reporting agencies, and overall compliance with all Fair Credit Reporting Act and Fair Debt Collection Practices Act bylaws as mandated by federal laws. If all of these requirements are not in order, then I have the legal right to request the deletion of this tradeline accordingly. I am posting this dispute through the Consumer Financial Protection Bureau, the governing body of the Fair Credit Reporting Act and the Fair Debt Collection Practices Act. Please respond to this dispute within 30-days as mandated within federal guidelines. Sincerely, XXXX XXXX
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01/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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My Dept of Ed loans were being serviced by XXXX, when I submitted a Public Service Loan Forgiveness affidavit of public service activity that I wanted credited toward my XXXX months of payments. This was received around XX/XX/2016. I was then notified sometime around XX/XX/2016 that my loan was being transferred to PHEAA ( or Fedloan ) for servicing due to my qualification for the PSLF program. This was at the same time that I had turned in a renewed IBR plan request to XXXX ( in XX/XX/2016 ). XXXX notified me that my IBR plan request had been accepted and that I would " soon '' learn what my new payment was to be. However, they transferred my Department of Ed loans without telling me what my new payment would be. My loans disappeared from the XXXX online system and XXXX customer service was unable to tell me what the payment would be. I created a Fedloan account but the online account contained no information about my loans from XXXX through XXXX. I called Fedloan to inquire as to when my payment would be due and what it would be, and the customer service agent told me that the loan transfer was " in process '' and she could not tell me what my loan amount was or when it was due, and that I would be notified when the loan transfer was complete. I repeatedly logged in to my Fedloan account and found it empty with no payment listed as due and no loan information, until one day I logged in and it showed my loans with the new payment information and told me that I had a payment that was past due and " delinquent. '' I was never notified of the loan payment due date or amount. I had my loans on autopay with navient and was never late for a payment, but this information did not appear to transfer with my loan. Fedloan did not attempt in any way to contact me to tell me I had a payment due, in spite of me being extremely proactive in trying to pay my loan on time. It appears to me that information about when my loan payment would be due and how much was deliberately withheld from me in order to make me late for this payment. It appears to me that there is a systematic issue with loan transfers that obfuscated basic information from me that was necessary to make on time payments. Had I not been proactive, who knows how long fedloan would have sat on my " delinquent '' loan without contacting me. I gave them my email, phone, address and called them and logged on repeatedly in an attempt to know the basic information about my loan, which they withheld from me until after the payment appeared to be due.
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10/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I formally request that my 31 Public Service Loan Forgiveness ( PSLF ) qualifying payments be credited to my FedLoans dispersed on XXXX/XXXX/XXXX. The events leading up to this appeal for my pre-existing qualifying payments be counted towards my existing public service loan application are as follows : Upon my graduation from XXXX and XXXX XXXX XXXX in XXXX XXXX, I called FedLoan Servicing to inquire about loan consolidation and loan repayment options. When I stated my plan to enroll in the PSLF, I was advised by a FedLoan representative that due to my XXXX XXXX loans through XXXX, my FedLoan debt would be disqualified from PSLF eligibility if I consolidated my loans. I followed the FedLoan representative 's advice and proceeded to make separate monthly payments to FedLoan servicing and to XXXX. I have records of my regular payments.
I worked at XXXX XXXX XXXX from XXXX XXXX, XXXX to XXXX XXXX, XXXX and during this time made 31 qualifying payments under the Income Based Repayment Plan to FedLoan Servicing. I have multiple letters of qualifying employment verification from this period.
Throughout my employment at XXXX XXXX XXXX, I remained in contact with FedLoan Servicing representatives via telephone and followed the progress of my loan repayment. I have screenshots of the FedLoan website that demonstrate no discernible difference between the loans and their respective PSLF status.
After learning about the Revised Pay As You Earn Plan, in XXXX XXXX, I called FedLoan Servicing to inquire if I was eligible for this plan. A FedLoan representative informed me that I did qualify, but also recommended I consolidate my FedLoan XXXX my loans to qualify for PSLF. It was only after this discussion that I learned that my XXXX loans originally serviced through XXXX XXXX and taken over by FedLoan in XXXX XXXX did not qualify for PSLF. I immediately followed the FedLoan representative 's advice and re-financed all of my XXXX loans to qualifying loans. I have attached documentation of this consolidation.
After refinancing my loans, I noticed that FedLoan servicing changed the website to better demonstrate PSLF qualifying payment status. I have screen shots of the revised website.
In conclusion, beginning in XXXX XXXX, I made 31 payments, but due to a lack of communication by both the website and FedLoan representatives, I did not file the necessary XXXX consolidation paperwork until XXXX XXXX. I formally request that 31 PSLF qualifying payments be credited to my FedLoans dispersed on XXXX/XXXX/XXXX.
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08/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In consideration of the PSLF program, I consolidated my loans under the Direct Loans ( in XX/XX/XXXX ), and have worked with a qualifying employer ( federal agency ) since XX/XX/XXXX. I have been under the PSLF program since XX/XX/XXXX and have paid my payments in full every month under a qualifying income-driven repayment plan. My PSLF employment recertification form was completed and received by the servicer in XX/XX/XXXX ( attached ).
In XX/XX/XXXX, I received an update on my PSLF qualifying loans, stating I have 30 qualifying payments for both subsidized and unsubsidized loans, and qualify for forgiveness in XX/XX/XXXX ( attached ). This is correct.
I recently received a second update on my PSLF loans in XX/XX/XXXX which now states that I only have 11 qualifying payments and qualify for forgiveness in XX/XX/XXXX ( attached ). This is incorrect and came as a total surprise given that I received a different number only two months prior with no changes since then.
I called the servicer right away and the Servicer representative could not explain what happened. They stated the computer automatically calculates payments under some criteria they couldn't explain. The rep flagged my issue for " manual review, '' but also stated that it would take 3 to 6 months before I get an answer. They could not provide any acceptable answer or honor my request expedite my issue.
Considering this effects more than thousands of PSLF applicants, I would like to press the issue of the Servier incorrectly processing payments by " automated processing '' and improperly managing the accounts and communications to the customer.
The review time is 90 to 180 days for a " computer glitch ''. Instead of addressing the inaccurate automated processing directly, the servicer is choosing to delay any correction by placing it under " manual review '' for an unreasonable period of time. Shouldn't the review be completed BEFORE the account is updated and BEFORE the communication is sent to the customer? Due to its automated nature, this is a blatent Servicing error that affects thousands of applicants, yet could easily be corrected by the Servicer.
This issue presents as poor communication and handling by the Servicer. If this is a common issue with the PSLF program, it needs to be addressed immediately to maintain the integrity of the program. When applying for forgiveness down the line, I need to know that my payments will be honored. Please let me know what information you need to rectify this problem. Thank you.
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02/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am contacting you today to request a gesture of goodwill. I have several loans with Fedloan. I am currently on an income based repayment plan that does not require me to make a payment. I would like to actually repay my student debt. My education has served me well and because of it I have been presented with an opportunity to purchase an existing and successful franchise. However, the late payments on my student loan account are preventing me from obtaining an approval for the business loan I need to acquire the franchise.
The late payments reflecting on my account are actually due to miscommunication on both ends. There were periods of time where I requested a deferment or forbearance due to my financial hardships but my requests were not initially honored ( Apparently due to a mistake made by the customer service representative ). In XXXX or XXXX of XXXX my family was struggling to make ends meet and were on public assistance. I communicated this to a representative at the time and they informed me they would request a deferment of my payments for 1 year. I thought my account was squared away and did not check my monthly statements, for a while.
In the XXXX I received a notification via email that my loan was on the verge of defaulting which prompted me to call. It was then that I was informed that the deferment I requested had not been implemented. The representative was very polite and helped me resolve the issue through backdating the forbearance and deferment request. It was my understanding I would not need another deferment for at least 12 months if my financial situation did not improve. This was not the case and lead to additional late payments on my accounts.
I take complete responsibility for not following-up and ensuring the initial deferment was implemented and for not understanding that I needed to make another deferment request, however ; I would really like to be in a position to repay my loans in full. The franchise I seek to acquire will allow me to repay all of my student debt within a matter of 36 months. I understand Fedloan is obliged to report payment history accurately. I ask that either Fedloan stop reporting the late information and make it " unavailable '' or better yet update my payment history to reflect the loans were in forbearance/deferment for the following months XXXX, XXXX, XXXX, XXXX, XXXX, XXXX of XXXX and XXXX and XXXX of XXXX and mark them as paid as agreed. Doing so will allow me to improve my financial position and repay my loans in full.
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05/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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XXXX As in that case, there is no circumstance under which Defendant could legally report an obsolete debt to a credit reporting agency or make a positive report in the event of payment. The implication that Defendant could do so here is misleading on its face. '' The above recent court case XXXX XXXX 2016 serves as an addendum to my previous CFPB complaints ; my disputes directly with my servicer ; and through the DOE. As such, letters received after negative payment data was furnished to credit reporting agencies, suggested that the credit history could be fixed if delinquent student loans were brought current. First, that was not true. Second, I did what was required of me to stay current. Third, despite doing that ; they defaulted me and reported negative payment history inconsistent with my activity as if I did nothing. Due to the Government Shutdown, time was wasted, and ultimately my U. S. Senator and the DOE reviewed the issues being disputed. After all that, in full knowledge this servicer made a similar claim of credit repair U. S. Mail as a " carrot '' and redemption as a " stick. '' When I sought clarification about the credit repair they took a helpless position as in the past is not fixable. So that was false, in the sense that negative reporting can somehow magically be overcome with good reporting. Not only was the language in writing presented as clean slate but in my case there was nothing on my part to cause it. So this leaves the student debtor with a deliberately distorted credit report for no reason. The servicer has total control over furnishing truthful credit reporting. In view of the Government Shutdown, any accounting dispute that very month should be consider positive payment history. So this case addresses a number of issues. The one that applies to AES is credit repair-esque language. Though " settlement '' is not the precise word used, in the case of AES communication to me, the notion of future payments equating with credit reporting status is deceptive. One has nothing to do with the other. AES did this in XXXX different ways in XXXX different communications. Once clarified, default was no worse than the damage they already did with false negative reporting that they refused to fix. It was a Catch 22. No matter what I did, the past was etched in stone on up, to XXXX credit reports. The purpose of this complaint is to let AES know that mail fraud is different and beyond this case XXXX XXXX 2016 weblink ; but not mutually exclusive to its legal issue.
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08/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XXXX XXXX, 2017 I submitted a signed annual Public Service Forgiveness Employment CertificationForm and called FedLoan to confirm my form was received. I was told it takes 10 business days to process. Approximately 10 business days later I called to get a status on my form. I was told it takes 15 business days and to call back and check the status again. I then asked to be transferred to the department that handles the processing of this form. The person I spoke to in the department said she looked at my form and that everything looked good and that it could take a few more business days to process. On XXXX XXXX, 2017 I called again to check the status. I was told by the person that answered the phone that it takes up to 60 business days. I asked to be transferred to a supervisor to get clarification on why the timeline processing keeps getting changed. The supervisor I spoke to looked at my formand said that on Section 3 number 3, I did not input the city and state of my employer. He asked that I resubmit this form with the city and state in that section even though it already contained street address and zip code. I then asked him if the city and state could be derived from the zip code that was in the form of that section. The supervisor told me the zip code did not matter. After getting off the phone I tried to utilize their automated system to complete this section but it did not allow me to enter city and state. It only allowed me to enter street address and zip code. I called again the same night and spoke with XXXX ( employee XXXX ) and asked if I could transfer to someone that works with processing the form I submitted. She refused to transfer me and said no one from that department takes phone calls. I then asked to be transferred to a supervisor. She also refused and said that everyone went home and I would have to try again the next day. I tried explaining my situation with entering the city and state and she said that I had to do what the supervisor said to do on the previous call. I continued to explain that their automated form did not allow me to enter city and state. She refused to try and help me. Her only advice was to print and write city and state on the form and resubmit. I took her advice and wrote in the city and state in that section and resubmitted the form. I feel that the form is still going to be found unsatisfactory even though I have done everything they have asked me to do. They are finding reasons not to process my paperwork in a timely manner.
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05/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I attended XXXX XXXX XXXX XXXX , XXXX through XXXX , XXXX and received my Associates in XXXX XXXX XXXX XXXX with a GPA of XXXX . In talking with the recruiter, I feel I was wrongly advised to take on loans which I was not, and would not be after graduation, prepared to repay. When I was nearing graduation, I sought help with the job placement department and was told to wait until my final quarter until I could receive any help. I found the jobs I was offered to be very low in wages, nothing near the advertised salaries for graduates in my field. I was told that XXXX had a close relationship with employers, who had several training points that XXXX would train us on but upon entering the job market, I realized the technology I was taught was outdated and too broad to be considered useful in the real world. I owe {$30000.00} in my federal loans. I am not able to pay them back. I am currently in forbearance but my interest continues to accrue. I have paid several XXXX dollars in interest in the past XXXX years and am not able to keep up with the growing interest, or pay back a significant amount of the principal. The education I received was incredibly lacking and was catered for the students who were doing the bare minimum. All too often, when asking clarifying questions, the teacher would tell me they did not have the time to answer my question or that the curriculum did n't allow for such depth of knowledge. In class problem solving was not teaching me the way the technology worked, it was a controlled environment, meant for the laziest of students to find the obvious answers. When I asked the teachers for help with problem solving, I was told to confer with my peers, who were just as unprepared as myself. Our team would tirelessly work to solve the problem, unable to learn the principle. Other students, who chronically misbehaved and underperformed, were given a passing grade for doing much less work. We all received the common denominator level of education. My education was largely the result of my own efforts, reading the text book several times over, doing independent research online on the subjects. In class learning was a very base level education on outdated technologies, and in way too many fields of study. There was not sufficient time to learn any of the topics as the curriculum was constantly moving onto the next field with the very broad " computer and electronics engineering technology '' area of study. XXXX XXXX
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05/04/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I filed an application for Long Term Payment modification assistance to reduce my payment. I faxed the initial application on X/XX/17 . XXXX .17 - rec eived notification that information needed clarification and other documents needed to be provided within 20 business day from the date of the letter ( XXX .17 ) . Spoke with XXXX on XXXX .17 at XXXX XXXX PST. He told me exactly what to provide. I faxed it on XXXX .17 an d received confirmation of its receipt at XXXX PST. This information was faxed within the 20 BD time frame. XXXX .17 R eceived notification that the information was not provided on time and the application was denied. Called at XXXX XXXX PST on XXXX .17 s poke with XXXX ( employee ID XXXX ). He reviewed the application and agreed the information was in fact received in a timely manner. He sent it to his supervisor. XXXX .17 I follo wed up on the application. Spoke with XXXX XXXX ( employee ID XXXX ). Reviewed the issue with him said he would call me back with in 1-2 days. Did not call me back. XXXX .17 I called XXXX again - he said he would review it again and call me back. XXXX .17 Af ter numerous phone calls and days later, XXXX and XXXX agreed it was an error on their part as to why the application indicated the information was not received on time. They said they would reprocess the application. XXXX .17 Follo wed up with XXXX on the status. She recommended I complete the application again and submit updated statements for my student loans. XXXX .17 Fa xed the application to XXXX and received confirmation of its transmittal at XXXX PST. XXXX . 17 XXXX called and said she received the application and will expedite it. XXXX .17 ca lled to follow up on the application. Now XXXX says there is other information that needs to be submitted, however, she failed to tell me this upon the initial application and stated my application was complete. Spoke with XXXX , Supervisor, who said he would look into it and call me within 24 hours. XXXX .17 XXXX did not call me back. He had a customer service rep call me back who could not clarify what exactly was needed to process my application. Asked to speak to a supervisor and no supervisor was available. XXXX picked up the call and stated that we needed to complete the cosigner page again with the amounts of those loans. However, this was already completed in the f irst 2 applica tions!
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01/07/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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How are you doing during this pandemic? Hoping that youre safe and sound. Listen, I was shocked when I reviewed my credit report this week and I found multiple inaccuracies on my credit report from the 3 major credit bureaus from a collection company that I never have dealt with before. I've attempted several times to ratify the issue with the original creditors and credit bureaus and they still reporting inaccurate, unverifiable information. I have disputed this item with the credit reporting agency and they reported you confirmed the account as valid. I honestly do not believe to ever have any relationship with this collection agency or original creditor. Also there are several inaccuracies with this account the way it's reporting and that's a total violation of FCRA and FDCPA laws and regulations. In a good faith effort to resolve the matter amicably, I must demand proof of this debt, specifically the alleged contract or other instrument bearing my signature, as well as proof of your authority in this matter. Absent such proof, you must correct any erroneous reports of this past debt as mine. I am writing to request that you please provide the following information : 1. Please evidence your authorization under 15 USC 1692 ( e ) and 15 USC 1692 ( f ) in this alleged matter. 2. What is your authorization of law for your collection of information? 3. What is your authorization of law for your collection of this alleged debt? 4. Please evidence your authorization to do business or operate in this state. 5. Please evidence proof of the alleged debt, including the alleged contract or other instrument bearing my signature. 6. Please provide a complete account history, including any charges added for collection activity.
You have 30 days upon receipt of this letter to provide strict proof of contract. In the event you can not provide strict proof of contract, you must cease and desist any and all collection efforts and immediately remove any derogatory information reported to the consumer reporting agencies. In addition, you will need to provide me your agreement, in writing, that you are closing your file, ceasing collecting activity, and deleting all information related to this reference number from any and all credit reports youve furnished the information to. In the event you transfer this account to an attorney without providing proof of contract, and proving your claim, he/she will be immediate reported to the XXXX XXXX XXXX and XXXX XXXX XXXX for code of ethics violations.
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03/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I created my account with XXXX Servicing, and I uploaded all of my Employment Certification forms for the Public Service Student Loan Forgiveness program. I received notice that all of my forms were received on XX/XX/XXXX. I called the customer support line shortly after my account was set up to check in that all of my Employment Certification forms were correctly received and to see how long the review normally takes. At first, I was told it may be 6 months, but no communication was sent to me telling me that the review of my student loans was in process or any timeline for how long I can typically expect to wait. I called again in XXXX of XXXX to see if the review was starting and if I would see an update on my qualifying payments anytime soon. I wasn't told anything specific, just that the review hadn't started and that I would get some kind of written communication if anything else was required. I called again in XX/XX/XXXX, and again, I was told to call back in 30 days to see if the review had started. I called again in XX/XX/XXXX and was told that nowhere was there any written guideline of how long the review takes. I was told it could take up to a year, but that there was no timeline. I asked to have my case escalated, because I thought this was pretty poor customer service, but I suspect I was then just put back into holding queue because the person I spoke to next was another customer service rep who told me there was no timeline for their review.
I believe XXXX servicing should be more transparent with their process and where loan forgiveness applicants are in the process. These are not petty annoyances that I'm not getting answers about. Whether I get this loan forgiveness determines if I can afford to buy a house in three years. It determines whether I look for another job outside of the non-profit sector in a year. Whether I get loan forgiveness also determines my personal professional development budget, how much I can afford to save for my wedding, and what kind of career opportunities I will entertain because I have to stay in the non-profit sector. Conversely, if I'm denied PSLF, I need to know now if I should pursue a different career and how I need to alter my budgets/plans and take on additional jobs so that I can continue building towards my financial goals.
What I've witnessed in XXXX Servicing customer service is a lack of any clarity in policies and procedures, which cascades to uncertainty about my participation in the economy.
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11/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I can not get them to tell me the correct number of payments I've made toward Public Service Loan Forgiveness. I have two " loan sequences '' that should reflect an equal number of payments, but one sequence is one payment off from the other. A couple years ago they were 7 payments off from each other, and their " review '' resulted in that narrowing to a one payment discrepancy. At that time I had tried to get them to resolve it for over a year and they failed to do so. I filed a XXXX XXXX XXXX complaint and they finally addressed it but instead of a 7 payment discrepancy, there was one. I have been trying to get them to correct this one payment discrepancy since XX/XX/XXXX, so 13 months now. These are notes of my attempts to get an answer, including employee name and number : XX/XX/XXXX : XXXX XXXX, She said she will send back to processing for review and it will take 3-6 months. XX/XX/XXXX : XXXX - XXXX - no turn around time, up to one year to complete review, no guarantee about timeframe ; are backed up. XX/XX/XXXX : received letter that showed 86 qualifying payments on one sequence ( other sequence from last count said 85, so problem still not resolved ) XX/XX/XXXX : I called and spoke with XXXX XXXX - said something about overpaying by penny throwing off the count. He said he would have someone review it and get back to me through another letter. XX/XX/XXXX : XXXX XXXX - Matter is under review for an indefinite period of time and I will be getting " a detailed letter and phone call '' with the results of this new review. XX/XX/XXXX, XXXX - XXXX XXXX XXXX : One payment discrepancy still under review. Continue to submit employment certifications. XX/XX/XXXX, XXXX : I emailed asking them to provide an update on my request to have my number of payments discrepancy sorted out so I know how many qualifying payments I have made. XX/XX/XXXX, XXXX : I received a reply email stating, " We apologize for not yet being able to provide you with the number of qualifying payments made toward Public Service Loan Forgiveness ( PSLF ). Since each account must go through a detailed review process, providing you with these details can sometimes take a great deal of time. '' As of XX/XX/XXXX monthly billing statement, the discrepancy lingers, showing 98 qualifying payments on one sequence and 97 on the other ( see attached statement ). A couple days ago I filed another XXXX complaint, and today received a response from the XXXX that they can not assist, and directed me to the CFPB.
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04/06/2017 |
Yes |
- Debt collection
- Non-federal student loan
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- False statements or representation
- Attempted to collect wrong amount
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Web |
Servicemember |
The past 11 years have been filled with attempts by me to make the American Education Services aware they have a loan on file with my name and information attached that I did not sign for or agree to. I have spent 100s of hours on the phone, written letters, filed a fraud packet and still continue to have my credit with only XXXX negative mark on my report and that is AES. The was originally through XXXX. I believe they took my information from a loan application, changed the terms on the promissory note and pushed it through. I believe they then sold the loan to collect on it and AES is servicing the loan for National Collegiate Trust. I have been patient but I can no longer take the harassing phone calls, emails, letters and reports they continue to pump out in an attempt to extort money from me. I have done everything possible to make them aware of the fraudulent activity on the loan but they refuse reasonable actions. I have filed complaints with the office of the governor for the states of XXXX and XXXX. I have also contacted the AG in each state and at the federal level. I am a XXXX with limited income so hiring a lawyer is not possible. I have paid every debt I 've been attached to without fail. I have worked extremely hard to keep my file clean. I will not give in to extortion under any terms. Can you please assist in correcting this matter. I do hope you will take this statement seriously and assist in an earnest fashion. I have XXXX and XXXX so I am not ignorant about the way things work. I also grew up in XXXX and I know a scam when I see one. XXXX XXXX XXXX should be investigated for the way they handled student loans the same way they did with mortagages. AES should be investigated for ignoring client attempts to resolve the matter. National Collegiate Trust should be investigated for hiding behind AES and refusing to accept the claims of fraud I have pushed through on the loan and for failing to proved contact information as a loan owner. I have tried to locate NCT but can not find who they are or how they can be reached. PHEAA should be looked in to for ignoring complaints on a reagular basis and showing favoritism to lenders over citizens. I am extremely disappointed over the way all parties involve can push lillegal activity and never be held accountable. Their policies are in place to gain the greatest amount of money and hold attached parties in a slavery position with no remorse. All the documentation you need is in the files of AES. XXXX. NCT and XXXX.
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03/20/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Late Start to Qualified Public Service Loan Payments ( 8 months ) The over-all problem is that FedLoans began my qualifying public service loan payments two months late because they were slow at getting their paperwork done. On XX/XX/XXXX, I filled out an IDR Plan Application on my federal student loans both with the FedLoan company and XXXX company who both service approximately half of my loans. I graduated in XX/XX/XXXX. I submitted an application to switch from IBR to REPAY in XX/XX/XXXX with the expectation my first qualifying payment for Public Service Loan Forgiveness ( PSLF ) would be XX/XX/XXXX as indicated on my billing statement with both companies ( Your first payment is due XX/XX/XXXX ) and per multiple phone conversations with representative at FedLoan. XXXX XXXX approved my REPAY plan XX/XX/XXXX and FedLoans on XX/XX/XXXX, therefore FedLoans had a three and a half months delay in getting paperwork done. I would like to add that there is no difference between these loans as documented in the paperwork provided. My XXXX Plus loans with both companies went from IBR to REPAY and there should be NO difference in processing time. However, since FedLoans has taken significantly longer to process my paperwork, my first qualifying payment under REPAY is scheduled for XX/XX/XXXX instead of XX/XX/XXXX for the Public Service Loan Forgiveness Program. This means I will lose 2 months of qualifying payments and my grace period with FedLoans is 8 months.
This could amount to a loss of approximately {$1600.00} depending on my income in the last two months of payment. I have called FedLoan two times since XX/XX/XXXX when I realized my qualifying payments for PSLF would be delayed. I have spent hours researching how to navigate the complicated details associated with student loan repayment and I have done my job to get the paperwork turned into you on time. If FedLoan is requiring me to get my paperwork done on time each year, FedLoan also needs to get its paperwork done one time. Over the phone their excuse for delaying my public service loan qualifying payments was because I started making payments, while I was still in school. However, I am not sure why this loop hole has such an unfair consequence.
When comparing the two companys ability to complete paperwork on time, it is evident that FedLoan is at fault for not processing paperwork in a timely manner. Therefore, I am requesting FedLoan to correct their error by granting me REPAY payments starting on XX/XX/XXXX.
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10/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/2018, I received an email from XXXX XXXX borrower ( who has been servicing my student loan for years ) that my loan had been transferred to XXXX XXXX. On XX/XX/XXXX I logged into XXXX XXXX for the first time to find that my XXXX Grant was converted to a loan. I also saw that XXXX account was past due and made a payment of XXXX but couldn't understand why it was so far past due. They called me to say that my loan was past due 80 days but I made a payment on XX/XX/XXXX to XXXX XXXX in the amount of XXXX. I then asked to speak with a representative from XXXX Grant department. I was told that they sent me an email to notify me that I should check my message box. I never received any email telling me to do that. They claim that they were sending it to my current email but I think if they really sent it and I never saw it they could have been sending it to my University address which I no longer have access. When the person on the phone checked to see what email address they had been sending it to, she said they would have sent it to the email on file but she never said that they actually sent it to my personal email. When I got anything to check my messages, I checked the messages of my XXXX XXXX who was servicing my loan at the time. But again, I never received any such emails form XXXX. I was then told that I was sent ONE mail notification and no phone calls. I never received that one piece of mail and they have not proof that I did receive it other than they sent it but that doesn't mean the mail was placed in my mailbox. I was told that the only way that they could reverse changing my loan back into a grant was if there was an error. There was an error and I can't see why they can't reverse it. In addition, I am still a XXXX XXXX and am now serving as an XXXX which is equivalent to a XXXX XXXX. This grant was proposed as an option to entice people to work in XXXX XXXX XXXX in XXXX XXXX. Now, I have to pay an additional XXXX a month for a problem with paperwork when I am fulfilling my requirements as a public servant. In addition, your website says " If you do not complete your XXXX service agreement, the amounts of the XXXX Grants you received will be converted to a Direct Unsubsidized Loan that you must repay with interest charges from the date of each XXXX Grant disbursement. '' I am completing my XXXX service agreement. It does not say if you do not receive or complete the certification process annually by a certain date you will have to repay with interest.
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10/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I received two XXXX Grants : ( a ) {$3000.00} for Award Year XXXX and ( b ) {$4000.00} for Award Year XXXX Conditions of the XXXX Grant that would prevent it from converting to a Direct Unsubsidized Loan were : ( a ) I must XXXX as a full-time highly qualified XXXX in a high-need field, ( b ) I must submit annually a XXXX Grant Certification that states my intent to fulfill my XXXX Grant obligation and to document the prior year 's qualified teaching service. I started teaching at XXXX XXXX XXXX XXXX ( XXXX XXXX TN ) in XXXX, XXXX and I sent certification for the calendar year of XXXX. ( Exhibit 1 ) I graduated with a XXXX on XXXX XXXX, XXXX. ( Exhibit 2 ) In a letter dated XXXX XXXX, XXXX, XXXX XXXX stated that my XXXX Grant Service Obligation Period Start Date was XXXX/XXXX/XXXX. ( Exhibit 3 ) During the XXXX school year I remained at XXXX XXXX and submitted certification for calendar year XXXX. Due to confusion, this certification was sent on two different dates ( XXXX/XXXX/XXXX and XXXX/XXXX/XXXX ). ( Certification 1- Exhibit 4 ) ) I transferred to XXXX XXXX XXXX for the XXXX school year. Certification for Calendar year XXXX was submitted on XXXX/XXXX/XXXX. ( Certification 2- Exhibit 5 ) I received a letter dated XXXX XXXX, XXXX from XXXX XXXX confirming that I had two years of certification requirements remaining. ( Exhibit 6 ) Certification for XXXX was submitted on both XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. ( Certification 3- Exhibit 7 ) I received a letter dated XXXX XXXX, XXXX from XXXX XXXX confirming that I had one year of certification requirements remaining. ( Exhibit 8 ) Certification for XXXX was submitted on XXXX/XXXX/XXXX. ( Certification 4- Exhibit 9 ) A letter dated XXXX XXXX, XXXX from XXXX XXXX confirmed and stated that " ... you have fully satisfied your service obligation for the program of study ... and ... You have no further teaching, certification, or other obligations for these grants. '' ( Exhibit 10 ) XXXX XXXX then notified me that the XXXX Grants had been turned into unsubsidized loans. I have made repeated phone calls to XXXXXXXX XXXX to correct the error. In summation, my last XXXX Grant was received for the XXXX academic school year. I graduated from the XXXX Grant eligible program on XXXX XXXX, XXXX. ( Exhibit 2 ) I then fulfilled my 4 years of teaching and certification requirements for XXXX, XXXX, XXXX, and XXXX. It is my contention that XXXX XXXX has either erroneously or fraudulently converted the XXXX Grants into unsubsidized loans.
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08/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Had a student loan with XXXX and XXXX XXXX XXXX called me and told me about aXXXX XXXX XXXX XXXX XXXX that I would qualify for ( Income Driven Repayment Loan ). At the time I was single and just started a new job. I was told the status of my loan would remain under my single status because I took the loan out before I was married so therefore it would not affect the long term 10 year option payoff that I qualified for. I paid the company upfront 4 payments totaling close to {$1000.00}, one I bt was told was for filing the needed paperwork to obtain the loan. I was accepted and have attached the documentation showing that I qualified for payment of {$10.00} per month for 10 years, no late payments, and the loan would be paid off in full. I received an email recently that payments stopped due to COVID but would restart in XXXX so I needed to re-qualify again showing my salary still qualifies. I called the company and found out they are out of business due to a suit that was filed against them as they were forced to close their doors. The number I called is XXXX. It appears they made a false claim that XXXX XXXX XXXX was connected to them and they filed for a password and email using my information, acting as I knew that the loan was connected to this company. The XXXX XXXX XXXX login I received was from them acting as if they connected to the original XXXX XXXX XXXX online so I could see my information. I was confident in XXXX XXXX XXXX being that I qualified through them a second time and they had my bank account information, taking out {$10.00} a month for student loan payment. I called a associated with the Department of Education to complain and I was told to call Fed Loans and explain the situation to them as well as make a complaint with you. When I called Fed Loans they told me they are now XXXX XXXX XXXX, I am paying {$0.00} total as of the information XXXX XXXX XXXX provided them and that I owe about {$600.00} and somewhat dollars in interest. They had no idea I was making payments of {$10.00}. I have included many emails with dates and the contract that I e-signed showing the original 4 payments of {$240.00} and dates showing I was to pay {$10.00} for 10 years. I have emails showing original point of contact, emails that they were in receipt of my {$10.00} a month, that I re-qualified for the loan, they sent me login and password from Fed Loan, etc., posing as they were the Fed government they were working for and had the power to access their site for me.
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03/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Brief : XXXX XXXX miscalculated my AGI in XXXX of XXXX and discontinued my payment schedule under Income-based repayment. This caused two problems 1 ) my payment went up and 2 ) ~ {$15000.00} of interest capitalized on my account. It has now been 9 months since XXXX XXXX error and I have spent >20 hours on the phone with them and the issue has only been partially resolved. I am now re-enrolled in IBR and my payments are back to the correct amount, however the interest that capitalized has still not been corrected, and continues to accrue compounded interest.
XX/XX/XXXX : XXXX miscalculates my AGI, and discontinues IBR. ~ {$15000.00} of interest capitalizes and my payments increase to XXXX standard level.
XX/XX/XXXX : I am advised not to pay the XXXX standard level ( ~ {$1800.00} ), but to pay my IBR amount ( ~ {$740.00} ). If i overpay and the issue is corrected, I was told it would be a lengthy process to get a refund from the 'Treasury '. I placed TWO requests with XXXX : 1 ) Re-enroll me in IBR and correct the payment amount ( Override request ) and 2 ) Un-Capitalize the capitalized interest ( ~ {$15000.00} ).
XX/XX/XXXX - I am re-enrolled in IBR and payments return to correct level ( ~ {$740.00} ). However, the payment form XX/XX/XXXX is still " Overdue ''.
XXXX : I spend >15 hours on the phone on separate occasions to expedite the payment override request, as I receive angry emails from XXXX for my " Overdue payment ''. It is finally resolved just prior to the payment being reported to the credit bureaus.
XXXX : I spend > 5 hours on the phone attempting to resolve interest capitalization issue only to find out that the poorly-trained XXXX agents did not place the correct interest capitalization review. ( I was told they un-capitalized a single day 's interest from XXXX ). A NEW interest capitalization review is placed after a lengthy discussion with an agent that did not believe my interest had been capitalized ( see attached statements for proof ).
XX/XX/XXXX : I called to check on status of interest capitalization review and was told that no estimate could be provided on when it may be resolved, if it was likely to be resolved, or any party I may contact to have these questions answered.
My requests : 1 ) Please un-capitalize the ~ {$15000.00} and all compounded interest that continues to accrue on my account ever since the XXXX error occurred XX/XX/XXXX.
2 ) If the task can not be immediately performed, please inform me WHEN this will be completed.
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03/06/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was already discharged in bankruptcy and is no longer owed
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Web |
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in XX/XX/XXXX i had a major crises and XXXX placed my kids with my sister. i had a caseplan and i worked as quickly to remedy and get kids back. i was working raising a pre teen and an infant. at below poverty wage. i qualified vfor a pell grant..
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, Fl. XXXX the school knew and promised me they'd get me my Pell Grant and convinced me to go ahead and enroll with these loans stafford and unstafford. i was not sure of there accredidation and repeatedly inquired as to transfer availability. a XXXX accredidation. upon first semester i hadnt gotten any counseling or notification to the pell grants i was to really get. i finished first term. second term i went only two weeks. into that term still no help with grant. no help from XXXX in helping me or protecting me. and found out through letters i sent out to various attorney firms that the legal community would not even recognise any degrees from XXXX colleges and not XXXX XXXX XXXX a XXXX school. i nwouldnt have obtained employment, nor were there credits transferable tko any state college or university. i dropped thge first two weeks of second term. i have been trying to get this loans discharged on many legal true factors. 1. inavailabilty to have benefitted based on above statements, 2. I have become XXXX. awarded fully favorable workers XXXX. long term. indefinately.3. the schools failure to honor my qualified pell grant and cease any loans based on a famikly low income wages program.4. the inability to be able to benefit and obtain employment in field. and the fact i would not have been able to transfer credits at all. the school later sold out to another school called XXXX university. and they went out of business too. it is now an empty building. can not get any records. this is causing my credit score to be bad. based on all factors especially XXXX i will never be able to pay. nor shoukd i. many have had these loans for this school discharged based on same reasons. school both times was a fraud. i can not acquire a better place to lkive and am XXXX i require a better accomidations. it hinders greatly my ability to do so. my credit poower is not good. i have repeatedly tried i only get yearly forebearances. now oinlky every 3 months. i have many legal arguments to have this totally discharged and need your help. through XXXX. or better yet XXXX does total XXXX discharges. its very old and i need them to stop squeezing me into this fraud school attachments to follow
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04/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX/PHEAA has not properly counted my qualifying payments toward Public Service Loan Forgiveness. Around XX/XX/XXXX, my direct student loans were transferred from XXXX to PHEAA. Thus far, I have submitted two Employment Certification Forms to PHEAA, and PHEAA confirmed that both periods of employment were with qualifying employers. The first period -- XX/XX/XXXX, through XX/XX/XXXX -- was with the United States District Court for the XXXX District of Pennsylvania. The letter from PHEAA confirming this first period was dated XX/XX/XXXX, and assured me that PHEAA would calculate and provide me with notification of the total number of qualifying payments I made during this period, along with other information. The second period -- XX/XX/XXXX, through XX/XX/XXXX -- was with the United States Court of Appeals for the Third Circuit. The letter confirming this second period of employment was dated XX/XX/XXXX, and assured me that PHEAA would notify me of the number of qualifying payments " [ i ] n the next few weeks. '' I have not yet received any written communication from PHEAA regarding my number of qualifying payments.
On XX/XX/XXXX, I contacted PHEAA regarding PHEAA 's error in calculating my monthly payment amount, an issue I am currently trying to resolve with PHEAA. In that conversation, I asked about the number of qualifying payments related to my periods of employment with the courts listed above. I spoke with XXXX ( employee ID no. XXXX ) and with XXXX ( employee ID no. XXXX ). XXXX informed me that PHEAA determined I have only five qualifying payments during the two employment periods described above. I told him I had not received anything in writing with this information, and he said he would request that PHEAA send me a letter ; he said that he would request that the letter be expedited but told me it could take 30-45 days to receive the letter. I still have received no written communication from PHEAA regarding my qualifying payments, but NSLDS reflects that PHEAA has determined I have only five qualifying payments for PSLF.
I have reviewed my own records during the two employment periods described above. During those periods, I made a total of 32 payments toward the loans at issue. All of those payments were on a standard repayment plan ( 19 payments ), a qualifying repayment plan ( 5 payments ), or were made under a different payment plan and were of an amount larger than the payment would have been on a qualifying repayment plan ( 8 payments ).
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02/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have received confusing and contradictory information regarding my repayment options. I tried to resolve this on multiple occasions without success ( lack of communication from my servicer, FedLoan Servicing ). My bill then increased by over 100 % ( approximately 3,000/month ), still without any communication.
I have been in the IDR plan for many years. My income increased this year, and when I went to recertify, I was told that my application was on hold. Here is a timeline of events : XX/XX/2019 I received an email notice that I need to recertify my IDR XX/XX/2019 I received email confirmation that my IDR request was received. I was informed it was on hold, and that I would receive additional information after XX/XX/2019 when my final payment posted.
I never received this email. I logged into my account in XXXX and the progress of my request said " denied. '' This message was present : " We were not able to process your recertification request for your IDR plan. A letter will be sent detailing the reasons that we could not approve your request and next steps if you think this information is incorrect. This letter never arrived.
I never received this letter.
XX/XX/2019 I sent an email communication asking for more information. A day later, I received a letter stating that I would remain in the IBR plan, and that my payments would be ~ $ XXXX/month. At the same time, the next balance statement for me stated I would owe ~ $ XXXX. I did not receive a reply to my email inquiry about this.
The bill stayed at XXXX despite my email request for more information, and I was charged XXXX ( approximately 50 % of my current monthly take-home pay, and about 25 % of my household income ). On top of that my outstanding interest was capitalized, presumably because I was changed into a new plan?
I completed my paperwork ahead of time, and tried on multiple occasions to figure out the problem. I received no direct communication despite my attempts at email, and as a result of the inability to resolve the problem had a massive jump in my monthly payment as well as a capitalization of my interest.
A second complaint, though more minor is equally frustrating. A loan repayment assistance program to which I replied requested a " total payoff balance '' statement from my servicer. I sent 5 emails over two weeks requesting this, and never received a single response. The deadline from the assistance program has now passed, and it may affected my eligibility for assistance.
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04/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/2019 I called XXXX XXXX twice - but talked to three different individuals. The first call was with a very nice agent, but she asked me many questions ( most of which I did not know the answers ) and she told me to guess on the answers. Well, it was not clear to me why she was asking me the questions and that it would impact the monthly payment amount. She put me on hold many times when I told her the amount that she stated would not work for my family situation ( my husband has been unemployed for 4 years and has been in the process of applying for XXXX ). What I now know only because I did my research online is that she was trying to figure out how to reduce the payment through some of their various programs. She told me at one point that I had reached the maximum forbearance time which I thought was interesting as that had never been communicated to me in any previous communication with them ( a time limit was never provided ). Once I spoke with my husband and got the correct amounts for the financial questions they were asking I called back. This individual gave me a lower monthly payment, but it was still not doable. I called again and asked to speak with a supervisor ... the person was very hesitant and I told her that I was concerned that I was not being presented with any detailed information. She put me on hold and said she thought she could help me with some options. All of a sudden I had a different person on the line - she told me her name, but not her title. I assumed she was a supervisor, but she didn't have any different knowledge, but just spoke more eloquently ... .in fact, the number the previous person had provided she said was far to low than what they ever approve and so she raised it back up. I had no clue what she was talking about ... the inconsistency is absolutely crazy ... and the lack of communication regarding options. I called my husband and by that point in time he had been on their website and found many options articulated, entered the information and the monthly payment went down even further than what the lowest one was ... again ... this is crazy. It feels like this was purposeful in that they don't want you to understand what your rights and options or what you may be available for ... .they just want your money ... which I get, but it's sad when I can work with other companies to collect their debts and they are understanding and provide information ... .this company is not transparent and dishonest in their practices.
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02/11/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I submitted a complaint ( FSA Feedback Case : XXXX ) to understand better the status of my application for TEPSLF. I was told there was nothing to be done to address the following concerns, but to wait. Here was my original concern : I started the TEPSLF process on XX/XX/XXXX, sending in my request to XXXX, as directed ( email attached ). I received confirmation of my request via email on XX/XX/XXXX ( email attached ) .I received my PSLF 'denial, ' as expected, on XX/XX/XXXX. All was going according to plan! Six weeks later, on XX/XX/XXXX, I called XXXX for an update on my application, and I was told that I did not have an active TEPSLF application on file, that I was 'denied. ' I did not receive any written notice of this denial. The Representative told me that this denial was due to the fact that I submitted my TEPSLF request prior to having a PSLF denial on file, which was a mistake. He said I did everything right and that he could not explain why this happened and apologized for the error. I asked to speak with a Supervisor. When I asked the Supervisor if my TEPSLF application could be re-activated or back-dated, to keep my place in line, I was told that was not possible. I was instructed to start the process over by emailing TEPSLF again. I emailed immediately on XX/XX/XXXX ( email attached ). I did not receive a confirmation email from XXXX as I had after my initial email in XXXX, so I called XXXX to confirm my 2nd request had been successfully received. My 2nd application was on file. I received notification on XX/XX/XXXX ( email attached ) that I had met the employer requirements and 120 qualifying payments ( as I expected ) and FSA would complete a final review for forgiveness. I have called XXXX every 2 weeks since then to check the status. I am often told conflicting information - it can take 30-90 days or it can take 180 days. One person even told me no applications will be forgiven until the CARES Act expires ( which can't be true ). The TEPSLF Program is first-come/first-served with limited funds. Starting the process over on XX/XX/XXXX meant I lost about 45 days of progress, nearly a month-and-a-half. I am now 3.5 months into waiting for a decision - FSA has had my application since at least XX/XX/XXXX - and I have been told it could be another 2-3 months! I write to kindly request that my application for TEPSLF be moved up in line for consideration ( back-dated to XX/XX/XXXX ) given the erroneous denial and unfortunate 45 day delay.
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04/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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In this particular case, FedLoan had granted Administrative and General Forbearance on each of my accounts specifically for the time frame of XXXX to XX/XX/2017, this is also the time frame during which each of my Fed Loan accounts show as Past Due on credit reports from each of the credit bureaus. The purpose of the forbearance was to prevent the accounts from populating as Past Due - furthermore, it was explained to me by a FedLoan associate that by agreeing to Forbearance terms and interest rate changes, I would allow FedLoan to report a forbearance instead of a past due for this time period - which was entirely the purpose of agreeing to such terms - to prevent credit damage. It is therefore inaccurate for FedLoan to report this time frame as Past Due and for there to be no mention whatsoever of the Forbearance. The purposeful inclusion of Past Due and withholding of the Forbearance for the aforementioned time frame is both misleading, inaccurate, unethical, and predatory - and it places FedLoan in direct violation of the FCRA. FedLoan has not fulfilled its obligation to assure maximum possible accuracy of the information being reported. FCRA 623 ( a ) ( 2 ) stipulates that any information, once reported, must be promptly updated so as to maintain its current accuracy. In order to maintain current accuracy, FedLoan needs to remove all Past Dues being reported on my accounts from XXXX to XX/XX/2017 and assure that Credit Bureaus report this time frame as Forbearance instead. FCRA 623 ( a ) ( 1 ) stipulates that if information is reported, it can not knowingly be inaccurate or misleading - FedLoan has been made aware of this discrepancy on several instances and has refused to make any adjustments. Section 607 ( B ) of the FCRA requires CRAs to " follow reasonable procedures to assure maximum possible accuracy of information '' in their consumer reports. These discrepancies on my credit report have negatively impacted my life in ways I can not begin to explain. My credit worthiness outside of my experience with FedLoan is clean and blemish-free.
The following accounts are reporting erroneous late payment information from XXXX through XX/XX/2017. These accounts are included in a hardship forbearance granted by FedLoan. The forbearance means that no payments are due and therefore no payments could be late on them. FedLoan can not state that the account is currently showing as Forbearance for that time period but continue to report that time period as Past Due.
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07/20/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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PHEAA sent 2 notices on XX/XX/2022 to my email claiming that the account was 26 days past due.
I called on XX/XX/2022 and made a payment over the phone using my Debit Card. The transaction is listed as a pending pre-authorization and will be cleared by XX/XX/2022. PHEAA then sent another notification at XXXX on XX/XX/2022 well after the payment was already pre-authorized and handled. Additionally, PHEAA 's phone system claimed the account was 25 days past due, not 26 days past due on XX/XX/2022.
I am being harassed by PHEAA, despite efforts made in paying a bill. PHEAA continues to deflect responsibility for this violation of rights. No human being deserves to be sent communications claiming the account is past due after a payment was processed regardless of whether the incompetent company fully received it or not. They can only address delinquency after a payment gets returned. Until then, they are to treat the payment as a payment. PHEAA agents have explicitly stated they would misreport to the Credit Bureaus if the payment didn't get processed on their end by 30 days past due for an account. This is concerning, because borrowers have no control over how PHEAA processes payments. In addition, for all we know, PHEAA agents may deliberately prolong this process just to retaliate against borrowers.
Based on past experiences with this agency, agents follow protocol and do not truly understand who is in control. Then the agents become intolerable to deal with because they do not know how to deal with the public, those of us who become frustrated by the lack of knowledge from Representatives.
Received twice on XX/XX/2022 ( once in the XXXX and once in the XXXX ) : Hello XXXX : Your student loan account is almost a month past due. That means collection activities will continue. Send your payment as soon as possible to avoid emails, letters, and calls.
Failure to clear the delinquency could result in the following : Negative credit reporting Your account being assigned to a collection agency Delay or disqualify you from incentive programs that the lender may offer, such as co-signer release, interest rate reductions, and rebates If you haven't made a payment, please do so today. The easiest and fastest way to make a payment is online.
PHEAA agents also ask repetitive questions every time I get a separate agent ( even if I'm being transferred ) like has my address or phone # changed since the last time I spoke to someone ( even if it was minutes prior ).
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07/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have federal loans serviced by American education Services. I recently did an audit of ALL my student loans and came across 2 loans that are not mine. The disbursement dates were XX/XX/XXXX, which is impossible since I graduated in XX/XX/XXXX.
In XX/XX/XXXX, I requested documentation for these specific loans and all I received was my original consolidation application which was date stamped XX/XX/XXXX. These questionable loans are not on that application. I called AES every month to send me the documentation. I talked to supervisors and their supervisors ... no one could give me any good information. They sent me that same documentation 8 times! Finally, in XX/XX/XXXX one customer service representative told me to write a letter contesting the loans. So, I did and I did not receive one piece of mail or phone call associated with that letter. So, I continued to call and badger them until FINALLY some one with a brain told me I had to file FRAUD paper work. I received that FRAUD packet in XX/XX/XXXX.
To be in compliance with their Fraud procedures ... I was required to send a copy of my passport, SS card, driver 's license, and two other documents that had my signature on them. I also had to file a police report and include it in my packet. Plus, I had to fill out the 5 page application on where I was living, who I was banking with at the time of the fraud. And get 3 of the pages notarized ( including a page of just my signatures ). It was an extensive process.
In the instructions of the application it states that AES has 15 days to conduct the investigation. Well, after 15 business days I called to discuss the status of the application and they told me they have until XX/XX/XXXX to finish their investigation. Mean while, they put ALL my federal loans in Forbearance. That is not what I wanted at all! Only two of the loans are in question and I do not want my balances to accumulate interest.
When I called to take my loans out of Forbearance. I was told to leave a message. And of course I did not receive a return phone call. This company is beyond IMCOMPETANT. I want these fake loans off my account and off my credit report since I have been paying for them since XX/XX/XXXX and they can not come up with any evidence that they are mine. I keep asking them ... how did I take out federal loans if I was not in school? This case needs to be escalated and they need to be accountable for their sloppy document control, bad customer service, and maybe even fraud.
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09/26/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have a private student loan with XXXX Bank. Since I entered repayment, I had the loan payments set up on autopay from my XXXX bank account. Around XXXX of XXXX, XXXX transferred the servicing of my loan to American Education Services, and did not make any significant effort to notify me. During the transition to AES my auto pay did not transfer from XXXX. Luckily I discovered this on my own and contacted AES to make my XXXX payment. I also set up auto pay with AES. The AES rep explained that it might take 30 days to set up the autopay so just to be safe I scheduled the XXXX payment online myself to ensure it was paid. The autopay never went through, for reasons that AES was unable to explain. AES failed to notify me that my payment was not made. In XXXX I discovered that my payments were not being made and called AES. I paid the past due balance and once again re applied for autopay. The AES representative stated that they attempted to call me multiple times after my auto pay did not go through, and verified the phone number, which was correct. It was at this point that I realized that they did in fact call me, and I did answer the phone but the manner in which they conducted themselves on the phone was extremely suspicious and unprofessional. I would receive a call from an XXXX number that was not listed online, meaning when I would XXXX the number it would not be tied to AES. The phone rep asked for me by my maiden name, and stated he was calling from XXXX Bank. I found that suspicious since I have been married since XXXX. He then asked for my full social security number in order to verify my identity and proceed. I refused to provide it and asked what this call was regarding. He stated I can not give you any information without your social security number. I asked several times what is this call regarding and each time the rep refused to say anything more than he was calling from XXXX bank. I hung up and called XXXX bank customer service and the determined that there was nothing of concern on any of my accounts. They could no longer view my student loan since servicing was now with AES. I received several more of these calls from AES and each time the rep demanded my social security number and refused to tell me why they were calling. I explained this to AES and after several rounds of escalations they refused to reverse the delinquency that was reported on credit report and stated they could not reverse it since " XXXX Bank rules do not allow them to ''.
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06/25/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I attempted to apply for a modification. I called on XX/XX/XXXX and requested the application. I was told I would receive it in the mail in approximately 10 business days, and that it may be available in my paperless inbox within 24 hours. I waited for the paper version and after 10 business days I had not received it ( however, I still received my bill just fine ). I could not log into my account, and to my knowledge I had never logged in. I called back on XX/XX/XXXX to see what had happened, and was informed that the application was never sent in the mail, as my account is paperless ( unless it's the monthly bill ). I was assisted with getting back into the account, and was able to fax the completed application the following day. I was told it could take up to 10 business days for them to process it, so I waited until today, XX/XX/XXXX, to call back. I was told that the application was denied because ( 1 ) it lacked a cosigners signature ( when it did not ) ; ( 2 ) that I did not include a payment statement for myself and my cosigners ( when the language on the application was vague and sounded as though it could be requested, but was not required ) ; and ( 3 ) that I had not submitted it within 30 days of requesting it. I expressed frustration that neither the representative nor the supervisor I spoke to on XX/XX/XXXX informed me of the 30 day window, which had already passed when I called. I requested a new application, and was told I would receive it in the mail within 10 business days. I expressed my concern with what happened previously, and the rep from the modification department told me that they ONLY send the application in the mail. I waited and called back approximately 20 minutes later to file a complaint on file, and was told by a different supervisor from the service department that the application would not be mailed and would only be available in the paperless inbox. I requested a stay on negative credit reporting, as there is a risk to that in 8 days, and it will likely take longer to get the application resubmitted and processed, but he told me that he can not do that and all I can do is either make the payment or dispute the negative reporting. There was seemingly no accountability between departments, and overall I have felt left by the wayside when it comes to helping me repay my loans. I understand that I need to pay them, but I can not afford the large payment, and they seemingly purposefully make it difficult to get the modification.
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03/30/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I've been repaying by debt through the XXXX XXXX company. On XX/XX/XXXX I requested a record of all the payments I had made on Federal Student Loans. I asked to get a record of what payments I had made, and which ones qualified toward repayment. I was told that it would take 3 months to get a detailed summary of my loans, what qualifying re-payments had been made, and a record of which of those payments counted towards PSLF. I never received this report. In previous years ( before XX/XX/XXXX ) there had been a tool on the website showing that I had 4 or so years towards my repayment, but such information has disappeared from the website.
I have been repaying loans since about XXXX, but when I consolidated my loads through PSLF, either all records of those payments were lost ( I have records ) or else they were not counted towards PSLF repayment. The years fromXX/XX/XXXXXX/XX/XXXX - XX/XX/XXXX, though I had been XXXX and paying loans, which I made sure to check were qualifying, were lost.
Another complaint is that when I am asked to re-certify with an employer, I do so, and I also request that XXXX ensures that I am currently enrolled in the correct repayment plan. I have no way of verifying this or making sure that the payments I am making qualify.
When I am asked to submit documents I do so, but almost every single time I am sent a form letter about how some of what I submitted was incorrect, and I am forced to make a call ( hold and transfer time 10-30 minutes ) to XXXX to find out exactly what it was. Case and point, I was given a form that told me to submit records of my income. I submitted all XXXX and XXXX forms ( which in step 5 of the IDR form was what I was instructed to do. Nothing was said about tax return forms ) with my income from XXXX, an in return I was sent a form letter that did not specify what I had incorrectly submitted, but letting me know that my request was rejected. When I called, I was told that I was supposed to have submitted a tax return form, though it was not specified on the form and instructions I was originally given.
My specific complaint is that XXXX is withholding information necessary to participate in the PSLF program, and is making it unduly difficult to submit information, ensure you are fulfilling requirements, and receive information about my student loan and repayment. Any other entity dealing with loans and other financial matters would not be permitted to mismanage information in such a way that XXXX has been.
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11/12/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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After taking out Direct Parent Plus loans to put my daughter and son through college, I am fed up with the treatment and- let 's just say it- lies that I have been fed over the years. My payments have been on time and at the amount that I could comfortably manage. Two of the loans have been paid in full. I have taken advantage of the 0 % interest during the pandemic. Even with those measures, I still owe much more than I took out in loans. For example- one loan was for {$11.00}, XXXX. I have paid {$10.00}, XXXX and still owe {$6700.00}! Another example- a loan of {$12000.00} with {$7100.00} paid has a balance of {$15000.00}. As you see, the payment schedule with no confirmation and/or accurate counseling for forgiveness options leaves me with loans that I will never be able to pay off.
This is year XXXX for me as a XXXX XXXXXXXX XXXXr. After hearing what seems like a million different things since I first took out loans to send my oldest daughter to college in 2011, my work in a low-income XXXX XXXXl recently qualified me for Public Service Loan Forgiveness XXXX From what my research tells me, I have probably qualified for this program- and possibly others- since that first loan was approved and dispersed. Rather than getting answers over the years in my many fact-finding phone conversations with XXXX and XXXX XXXX XXXX, I have had nothing but the runaround. One answer contradicted the next- sometimes within the same phone call. Yes- I took notes during these calls.
Although I recently learned that I qualified for the PSLF, it was before the most recent changes to that program were announced. When I was notified, I talked with a counselor at the XXXX XXXX site to ask how my retirement after this year would affect this. I was told that I would have to continue working to receive the forgiveness because they do not count years of service ( I have XXXX qualifying years ). I was also told that I would have to start the 10 years/120 payments now since I just officially qualified, which would keep me in the classroom until XXXX.
Because I tried in vain over the years to find out my options and make wise choices with the help of counseling through Navient only to receive bogus and ever-changing information, I feel that I have a case to bring to someone in a position to see that I finally receive some help.
ATTACHED IS A COPY OF RESPONSES I HAVE RECEIVED OVER THE YEARS, WHICH ILLUSTRATE THE CONFUSING MANNER IN WHICH I WAS COUNSELED BY NAVIENT ABOUT MY LOANS.
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02/13/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I knew I fell behind on payments with American Education Services ( AES ) and was having a hard time paying my monthly bill. In Septemper I spoke with someone at AES and they made me aware that my account was going to be sent to default if I did not make a payment. I said I could not make the full amount due, but that I would make a payment. She said that if I made a payment of {$1000.00} my account should not go to default, but she couldn't make any guarantees. So on Friday XX/XX/2018 I made the payment of {$1000.00} to AES. On Monday the XXXX of XXXX I found out they sent my account to what I was told was default. I once again got into contact with AES and asked if they could get my account out of default because I made a good faith payment. AES said they would send my request to the lending department and I would hear back in 7 to 10 business days. After that time passed and I had not heard anything I once again got into contact with AES. AES said they were still waiting to hear back from the landing department and for me to wait a little longer. So I waited another week and still did not hear anything from them. When I logged in online I noticed my balance said I owed something around {$3200.00}. When previously it said I owed {$0.00} from where they sent it to default. I contacted AES again and asked them if it was out of default and they just said I owed the {$3200.00} dollars. I asked them why my account hadn't been credited the {$1000.00} payment I made in XXXX, and they said it was sent to the collection company. I asked them if they would get it back so my account could be credited and AES said they would have to figure out how to get it back and they would contact me withing 7 to 10 business days. On XX/XX/2018 I received a check from XXXX XXXX ( collection agency ) for the amount of {$1000.00} dollars. I was curious why they didn't send that amount to AES. When I got back on the AES website my account once again said I owed {$0.00}. When I called AES and asked them about it, they said my account had defaulted. I once again asked for a review to be sent to the lending department because I had made the good faith payment in XXXX, and was waiting to hear back from AES. I started getting phone calls from a collection agency in late XXXX XXXX XXXX XXXX stating I owed the balance due on my loan ( {$51000.00} ). When I once again called AES they said my loan defaulted and that they no longer have the loan and that I would have to contact XXXX XXXX XXXX.
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09/19/2023 |
Yes |
- Student loan
- Private student loan
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- Issue where my lender is my school
- Cannot graduate, receive diploma, or get transcript due to money owed
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Web |
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My Name Is XXXX XXXX XXXX Im lookiong for legal council to help me in a serious financial debate with XXXX XXXX
Following up on a previously addressed complaints to many staff members, Consumer Financial Protection Bureau ( CFPB ), The Attorney Generals Office and Even FedLoans services with no progress towards my case. Bringing me to seek Now Legal Action.
The following information sums up my on going issues with thye university.
XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Payment Method : Personal Check or Bank Debit Subject : Falsified State and Federal Information and stoping my education XXXX Falsified Multiple Federal and State Documents under my student Identification number ( XXXX ) applying my federal grants and Federal loans for semesters after my withdraw from the university on XXXX Semesters that were falsely applied ran from XXXX.
Pell Grant amount applied- {$3500.00} XXXX XXXX XXXX {$3500.00} Stafford In-subsidized Loan- {$6000.00} Student Payments expected- {$670.00} Scholarship Used- {$750.00} Funding Plan ID : XXXX Version : XXXX Generated XX/XX/XXXX Regardless of Withdrawal this amounts were authorized and processed. Eventually reflecting as negative accounts on my credit score for years. An stoping me from continuing my education because a the school refused to release my transcripts.
Taxes were filed on a 1098-T XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Student SS # XXXX Payments Received {$6400.00} Scholarship or Grants {$1700.00} Service provider/Acct. No. XXXX I have documens, Recipts, Emails from Staff Members, applications and with drawl forms supporting my case.
In XX/XX/XXXX I received Statements stateing I was paid in full and had no other debt towards XXXX XXXXFor Just ONE example.
I would like to forward you the documents I received and have had on file starting that I dont owe them any more debt. Yet I still am tortured from the staff in XXXX and they refuse to release my transcripts.
My educational gains my financial goals and my mental health has been completely disrupted by the university and the complete fact that they ignore the proof that I have that they wrongfully will not release my transcripts to this day and XX/XX/XXXX, when I requested them.
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01/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, XXXX payments were processed by XXXX in the amount {$250.00} each. One payment was for the month of XXXX, the other was for the month of XXXX. Because these were both processed in the month of XXXX, FedLoans is alleging that no payment was made in XXXX, and that all payments made in the months that followed were considered delinquent. Ive reached out to representatives at XXXX directly. Their records show the two payments in question counting towards the proper months and theyve confirmed that my account has never been delinquent. FedLoans claims this negates payments I made on-time and in-full, spanning from XX/XX/XXXX until XX/XX/XXXX.
During this time period, similar situations occurred in XX/XX/XXXX and XX/XX/XXXX, where two payments drafted in the same month were posted in XXXX records for two separate months. My XXXX records show two sets of {$39.00} and {$210.00} payments on XX/XX/XXXX and XX/XX/XXXX that count toward XXXX and XXXX of that year. Records show similar sets of payments on XX/XX/XXXX and XX/XX/XXXX. According to XXXX these counted as my XX/XX/XXXX and XX/XX/XXXX payments.
For the period spanning XX/XX/XXXX to XX/XX/XXXX, XXXX determined that I did not have to make payments, based on my income-based loan application for that year. The attached XXXX records show {$0.00} payments each month and no delinquency or late fees associated with this time period.
FedLoans is also alleging that no payments were made during the span from XX/XX/XXXX to XX/XX/XXXX. Ive attached bank statements from all XXXX months showing the withdrawals from my account. For XXXX, XXXX, and XXXX, Ive also attached screenshots of the payments shown within my XXXX online account. In XX/XX/XXXX I began the process of transferring my loan to FedLoans in preparation for student loan forgiveness. My bank statement shows that XXXX withdrew a payment on XX/XX/XXXX in the amount of {$2400.00} despite the fact that my online account does not show it. In my contact with the XXXX representative, they assured me that this payment was indeed transferred to FedLoans and that it would count toward the student loan forgiveness program.
All of the above was discussed directly with FedLoans in XXXX and XX/XX/XXXX and a request was made that they recalculate my student loan payments. This is still in review. By my estimation I will have made 120 qualifying payments to my student loans in the next couple months and should be eligible for loan forgiveness at that time.
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05/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I attended XXXX XXXX College back when it was located in XXXX California before they moved to XXXX. I was young, just had a XXXX and was looking to start a career. I joined their XXXX XXXX XXXX program approximately XX/XX/2006. Although the program was not yet accredited, I was promised that it would be by the time of my completion. I was so happy when I finally graduated and felt accomplished. Unfortunately for me and my class mates, the accreditation of the program that we were promised never came resulting in not being able to qualify for state licensing which made us undesirable to employers. No one wanted to hire me with out my state license and in order to attain one, I needed one year experience which I could not get. The two basically cancelled each other out. After this, XXXX XXXX College shut down the program I took ( XXXX XXXX XXXX ) because they couldn't attain the accreditation and then moved the whole school to the now XXXX location.
Since then I have not been able to be employed at all in the certificate that I earned through them and have not been able to afford any payment towards my school loans. I am a struggling single mother and times are hard. So I recently applied for a school closure discharge through Fed loan servicing. I felt i qualified because although XXXX XXXX College still operates and provides numerous programs, the specific program I took ( XXXX ) was closed and no longer offered through them because of their own shortcomings with the accreditation. Fed loan told me I did not qualify for the school closure discharge because I completed the program..
I do not understand how being a school " drop out '' would better qualify me for the discharge. XXXX XXXX College was unscrupulous towards me and many other students, it was even proven in court.. and here I am struggling to attain employment and not being able to pay for a loan which resulted in nothing.. and not to mention the program I completed was closed and the location itself was closed.
These student loans have haunted me for over a decade. The experience itself has haunted me. I was looking forward to possibly going back to school if i qualified for the discharge and was excited to possibly move my life in a positive direction. These student loans I have now have stopped me from going back to school because I cant afford any more debt. I am left with not very many options and I am filing this complaint with you to hopefully find some answers and solutions..
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10/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I own and am responsible for a substantial amount of student loan debt. The burden of my debt is held by XXXX XXXX. I am a full-time XXXX XXXX at a XXXX, XXXX XXXX in XXXX Montana. I am attempting to participate in the Public Service Loan Forgiveness Program. Although I have been told countless times via phone conversations and through written correspondence that my loans are now consolidated and held by XXXX ( the last of which I know to be true as I make monthly payments to them ), I have been waiting for more than a year to hear back on which of my payments count towards the necessary 120 that need to make in order to receive forgiveness. I have had multiple attempts to contact XXXX and PSLF representatives and have received nothing other than, " what you are doing is right, your paperwork looks good, we do not need further information from you at this time. '' When I query them as to why I have had to wait so long to see how many qualifying payments I have made thus far, I am told, " It just takes time. '' When I state that some of the first paperwork I received from XXXX after they pulled all my loans over and made themselves my servicer was that it would take up to 3 MONTHS to get notice of what payments qualify for PSLF, they sit in silence on the other end of the line and offer no further guidance. Immediately after becoming my servicer, they put my loans into a forbearance state with no explanation. I received correspondence via mail thanking me for MY choice ( which was never mine ), saying that I had authorized this. They do not have my signature on anything stating this was okay.
I am hindered in my life choices by my student loan debt. I take responsibility for my XXXX, XXXX XXXX childhood. I have worked unbelievably hard to pull myself away from all of that. My present and future life choices were meant to be relieved of the burden of this debt for the dedication I have given to raise myself from poverty and for the determination I have to continue to keep away from it. Now, this program has become a punishment and I am made to pay all over again for the mistakes of my family, of myself. I should not have to settle for average, for " barely scraping by '' when, given an opportunity, I could be extraordinary. I want to fly, I want a life unencumbered by the student loans that suffocate me, I want the American dream. This program was supposed to be the springboard to those next steps. Without it, how can I help Make America Great Again?
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08/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
Servicemember |
I was informed that refinancing my private student loan with Fed Loan Servicing ( Federal Student Loan ) would qualify me for the XXXX XXXX XXXX XXXX. I have been making on time payments since I XXXX XXXX XXXX XXXX XXXX and have XXXX for a XXXX XXXX XXXX since XXXX to the present. I refinanced my loans in XX/XX/XXXX and my credit score was negatively impacted by over XXXX points. I applied for the Public Service Loan Forgiveness program in XX/XX/XXXX and sent an updated one in XXXX of XXXX. I have seen a number of people have their loans forgiven in this time period in which they applied after I did. I now received a letter from XXXXFed Loan that my loan would be transferring to a new Federal student loan servicing company, XXXX. In the letter, it states that this transition may affect my credit score. I have been waiting patiently for an updated count on my public service loan forgiveness since XXXX. It is now XXXX and my loans are being transferred to another company and my credit score will be impacted again. I am unable to make purchases and receive good interest rates because of this. The public was told that in order to qualify under this new waiver in XXXX of XXXX that we had to refinance. There was no choice. I have done everything required and I know that my loans should have already been forgiven under the new waiver. I have called numerous times to Fed Loan Servicing and to XXXX XXXX with no information be given. They continually tell me that they have no further information for me and that I just have to wait. It would be ok if it was just waiting, but now it is impacting my credit so negatively that it is unfair to me as a consumer. I have also filed a complaint with XXXX XXXX and they were reviewing the complaint. I later logged on to check the status weeks/months later and it shows that it was closed, but there was never any email or feedback to me. This is extremely upsetting and concerning that there is no rhyme or reason as to the processing of Public Service Loan Forgiveness applications. Again, I originally consolidated in XXXX and filed in XXXX right after my consolidation. The state of XXXX can verify that they have certified my XXXX twice already and still no movement from Fed Loan or XXXX XXXX. I am very concerned that on XX/XX/XXXX my loan again is going to be transferred and my credit score impacted significantly. This has impact on future home buying ( mortgages ), car purchases, etc. I am hoping that someone can assist me.
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02/04/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I started noticing some inaccuracies on my credit report. Then I started sending letters to the companies and the credit bureaus but after about 6-8 frustrating months of sending letters and evidence of what was going on. I did not get any answers. Now I decided that I need to send a complaint to the Cfpb.
So, over the last 6-12 months, I have been active in disputing XXXX/XXXX XXXX Account # XXXX XXXX/XXXX Account XXXX Both listed on my credit report that are not mine. I have provided proof that these bills belong to someone else and have not been able to get the accounts removed. the credit reporting agency continues to say that the account has been verified, but will not provide the information of verification, when asked they come back and say updated or verified I feel as though XXXX is not doing a real investigation on this matter because if they did, they would see these inaccuracies and delete these accounts from my report. I have clear proof of all my disputes.
XXXX XXXX Account # XXXX as of XX/XX/XXXX up until XXXX/XXXX/XXXX they keep reporting that this account was being paid in XXXX of XXXX up until XXXX of XXXX then charged off in XXXX of XXXX but how can that be if the account was 150 days late in XXXX of XXXX? Also, how can I go from paid on time in XX/XX/XXXX then charged off in XX/XX/XXXX? Finally, when I look at the date last active for XXXX it says XX/XX/XXXX, for XXXX says XX/XX/XXXX, and XXXX says XX/XX/XXXX this account has been re-aged and clearly a violation. Please help clear this off my credit report.
I also saw another account from XXXX/XXXX Account XXXX that states that this account was " certified as accurate '' How can this be since I have been asking that all the information for this account be accurate. But as I write to you now its in error and I have been disputing this account since XX/XX/XXXX.
Also, XXXX : ACCOUNT # XXXX I asked for the information that showed that I was late but no answer. I just want to make sure my credit report is accurate. They have stated I was 30 days late twice. But my bank account shows that I paid them. Please have them update these late pmts to paid as agreed FEBLOAN Acct # XXXX This account started at 90 days late and all of my records show that I paid as agreed. Please update all months to paid as agreed because this is hurting my credit score. Moreover the payment history is in error and I have tried to dispute with this with Fedloan and XXXX but to no avail they did nothing.
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04/26/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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During XXXX XXXX, I elected to use the direct deposit option to pay my student loans. On XXXX XXXX, XXXX, while checking my payment history for my student loans, I realized my loan balance increased from {$91000.00} to {$96000.00} between XXXX XXXX, XXXX and XXXX XXXX, XXXX despite making regular monthly student loan payments from XXXX XXXX to present. I was unable to find an answer as to why my loan balance increased until XXXX XXXX, XXXX because the information was not available online and my student loan provider, FedLoan, is available by phone only during the work week. While speaking to my student loan provider on XXXX XXXX, XXXX, I learned that when I signed up for direct deposit XX/XX/XXXX that I was apparently warned that direct deposit may take two months to take effect and in case of any missed payment occurring after signing up for direct deposit my loans would automatically go into forbearance and any interest accrued during that time period would be capitalized to my outstanding student loan balance. My XXXX XXXX, XXXX payment was not automatically withdrawn from my bank account even though I signed up for direct deposit the month before, but upon realizing the error on XXXX XXXX, XXXX, I paid the balance in full. I have made every payment on time since XXXX XXXX, XXXX to present. After pleading with FedLoan and attempting to explain that the result of this policy was unfair ( they received one monthly payment less than 2 weeks late and I received nearly {$4800.00} in capitalized interest 10 months after the fact ), I was told that no one at FedLoan would be able to decapitalize the interest from my student loans. I offered to pay FedLoan for the damage that I caused by making my XXXX XXXX payment 13 days late in exchange for decapitalization, but was still told no. I offered to make a payment of {$1000.00} to {$2000.00} dollars on my student loan in exchange for decapitalization, but was again told no. I have several complaints. One, FedLoan should be able to set up direct deposit in a more timely manner. Two, FedLoan did not provide adequate warnings of both the delay in setting up direct deposit or the consequences for missing payment due to the delay in setting up direct deposit. Three, the automatic forbearance leads to unjust results as I did not receive the benefit of the forbearance ( I made all payments except the XXXX XXXX payment on time ) and FedLoan was able to capitalize a substantial amount of interest on to my loan balance.
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03/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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It all started in XXXX XXXX. I had been paying my student loans on timely since XXXX, I had never missed a payment. I had not missed a payment because I had my student loan setup through XXXX as an automatic reoccurring payment. Sometime in XXXX I logged in through my AES account and saw that I could save an additional .25 % on my loan if I setup the automatic debit through AES. That XXXX I went ahead and tried setting up the automatic debit. As to not pay the loan twice in one month, I cancelled my reoccurring payments through XXXX. The payment was not accepted in XXXX. When I got the email alert I called and spoke with AES customer service. They told me to try again, that there must have been an error. I set this up again and tried again the following month. The same thing happened, some sort of error. Again I called AES and they told me the same thing, to try again, to make sure the account numbers were correct and to try for the next month. I specifically asked if I needed to make a payment, I also asked if there would be a penalty and both questions were answered with a no. Finally I believe in the third month we linked the accounts. Before the success, I spoke with AES on the phone about 4-5 times, every time I was assured that my account was in good standing. After the first automatic debit I logged into my AES account, and I noticed that instead of my rate dropping .25 %, it had increased by over 1 full percentage point. I was horrified. I called AES and they told me I was part of a benefit borrowers program for paying timely. I lost that benefit when I missed a payment. I told them my story, specifically asking them to listen to the recorded conversations I had with their agents. I have not missed a payment since. My husband and I exchanged an email after getting off the phone with AES telling each other that we were, as per the agent, in good standing with no penalties? This email exchange is time stamped from XX/XX/XXXX. When I sent an email to AES, they said I could not talk to the lending bank, that I could only send an email with my concerns. I tried on two occasions, both times I was not awarded my original fixed rate. I feel like I was setup. I had a great fixed rate of 3.5 % and was trying to reduce this to 3.25 %, instead I was setup, told misinformation from their representatives all while trying to link my account and instead ended up with a 4.75 % rate and with the awarded .25 % for the automatic debit I am now at a fixed 4.5 %.
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03/04/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I began working for a 501 ( c ) ( 3 ) XXXX XXXX organization in XX/XX/XXXX and have worked continuously at such an organization since that time. I have been making timely payments on my federal student loans via automatic withdrawal under an income-based repayment plan since at least XX/XX/XXXX. In XX/XX/XXXX, I submitted a Public Service Loan Forgiveness ( PSLF ) certification to XXXX, my loan servicer at the time. InXX/XX/XXXX, I received a letter indicating that my loans would be transferred to FedLoan.
In XX/XX/XXXX, I received a statement from FedLoan indicating that I had made 67 qualifying payments toward the 120 necessary to qualify for PSLF. Because I believed that FedLoan had made an error in this calculation, I requested a life of loan payment history which I received from FedLoan in XX/XX/XXXX. This history showed, by my count, that I had made 87 qualifying payments as of XX/XX/XXXX. I emailed FedLoan in XX/XX/XXXX explaining my position and asking that they review my account, provide an explanation as to why any payments made were not counted toward my PSLF eligibility, and correct any errors that it found. In XX/XX/XXXX I received FedLoan 's response which, without explanation, indicated that the number of qualifying payments I had made had been reduced from 67 to 40. I contacted FedLoan and spoke by phone with representatives in XXXX and XX/XX/XXXX and, each time, was informed that my loan had been placed into paid ahead status some time during the preceding years and then subsequently removed from that status. Each time I spoke with a FedLoan representative, I was informed that they would conduct a review of my account and provide me with the results of that review in writing. I have received no additional information from FedLoan.
I have never requested that my loans be placed in paid ahead status and have made no additional payments on my student loans other than those automatically withdrawn by my loan servicer. Each of those payments has been in the amount determined by my loan servicer under an income-based repayment plan. FedLoan has failed to provide any explanation as to how my account could have been placed into paid ahead status under these circumstances, has failed to explain how it determined that fewer of my payments qualified for PSLF after I disputed its initial count, and has failed to offer or make any corrections to may account so that I receive credit for the complete and timely payments that I have made.
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04/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
XXXX was closed and I am not satisfied with the company response. My original complaint : YOUR COMPLAINT After my XXXX in XXXX XXXX , I decided to go into a public service position that I am still working in. I was aware of the Public Loan Forg iveness pr ogram and inquired about the requirements. My loans are direct and eligible. I consolidated my loans in XXXX XXXX . I asked about whether this would change my eligibility and was assured that if I still made payments, I would be on track for the student loan forgiveness program. In XXXX XXXX , I decided to submit my application to see where I stood. I received a response back in XXXX XXXX stating that none of payments qualified. I contacted th e FedLoan Services at XXXX XXXX XXXX to ask about this. They said it was because I consolidated my loan. They listed the eligible payment plans and said that I could pay a 10 year level payment plan and then be eligible. I stated that if I did that my entire loan would be paid off, so there would be nothing to be forgiven. She said " probably. '' I knowingly took a public service position, making less than I could in the commercial sector so that I could work towards student loan payoff. Now, after over 8 years, I am being told that my payments are not eligible. Why have a " forgiveness '' plan if you are required to pay it in full. There is nothing to forgive. I do not recall back in 2009 when I did this seeing anything that said a consolidated loan would not qualify. This program is a sham. XXXX XXXX : XXXX University, XXXX XXXX , MO. Company response : Uploaded PDF. I could not access the pdf to review the full response. I will respond to the comments listed. " FedLoan Servicing advised the borrower of the eligibility requirements for the PSLF program. FedLoan Servicing advised that the borrower 's loans were placed on a 25-year Standard Level repayment plan, which was not eligible for the PSLF program. FedLoan Servicing encouraged the borrower to apply for Income-Driven Repayment ( IDR ), which is eligible for the PSLF program. " I was not advised that going on a repayment plan of 25 years would make me ineligible for the PSLF program. To the contrary, I was told that if I made regular payments under the 25 year repayment plan that I would be eligible for the PSLF. I still do not understand how you can make 10 years of payments under a standard plan and still have a balance that would be forgiven.
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01/25/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been dealing with American Education Services ( AES, also known as Pennsylvania Higher Education Services ) for over 10 years when they began servicing my loan after XXXX XXXX XXXX ( XXXX ) acquired my loan from XXXX XXXX XXXX XXXX. I originally took out 3 private loans with XXXX during XX/XX/XXXX and XX/XX/XXXX. I was not asked or informed when my loans were sold to XXXX and then serviced by AES. I found out about the new transaction when they began harassing me for payments, while I was still in school. I have struggled with AES for over 10 years on every level. They constantly change my loan terms and rates without reason, my payments are always fluctuating, and when I've tried to work with them on getting an actual static plan together they are condescending and unresponsive. I recently noticed that several borrowers have been in lawsuits with XXXX and AES and their loans were found to be illegally acquired by XXXX and are now being dismissed as AES has been receiving payment on loans XXXX doesn't actually legally own. I contacted an attorney about this, as my loans fit the description of all the borrowers who have been in these lawsuits. They are loans that were bought by XXXX during the years of XX/XX/XXXX and XX/XX/XXXX, and are serviced by AES. My attorney sent a letter to AES on XX/XX/XXXX ( I will attach the letter ) demanding proof of ownership of my loans, by providing the master promissory note within ten business days. On XX/XX/XXXX I received an email response from AES with a list of my payment history. No proof of ownership, and no master promissory note. XXXX, the " owner '' of the loan has no address or phone number anywhere, and no one has been able to contact them. I am at the point where I feel my loans have been mismanaged, and are now illegally " owned '' and serviced. I have been paying AES for over 10 years, and my loan amount is {$7000.00} higher than my original principle balance in XX/XX/XXXX. I have been throwing my money away for 10 years, and my credit is ruined because of them. This is criminal ... and there are hundreds of complaints on the XXXX XXXX XXXX about these companies doing this to others, and wreaking havoc on the lives of people. I want this made right! I am terrified to waste another XXXX, as it's not even helping my loan balance, but instead they are manipulating everything to make MORE money. Please help get XXXX and AES shut down for the sake of XXXX XXXX. Lives are being ruined by them.
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03/27/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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XXXX at XXXX XXXX, XXXX, XXXX ( Closed due to Fraud ) Below is the letter I sent to the President : XXXX XXXX XXXX XXXXPresident and Chief Executive OfficerAmerican Education ServicesXXXX XXXX XXXX XXXX, XXXX XXXXI am writing you with a very heavy heart. I am extremely disheartened and dissatisfied with the level of insensitivity and lack of understanding and communications received from American Education Services ' ( AES ) representatives regarding my account. I am requesting immediate release of financial responsibility for the above-mentioned account regarding payment for an educational/discipline program at the XXXX at XXXX XXXX ( XXXX ). It is evidence that XXXX is " not '' an accredited educational establishment. However, when I took out this loan, I was told that they were. I have struggled with this loan from the very beginning and have spoken with numerous representatives over the years concerning my hardships : XXXX being financial and the other a divorce. However, I only received temporary relief and a larger outstanding balance.
Additional information : I have attached documentation from the Attorney General 's office that confirms XXXX was a " Fraud ''. On XXXX XXXX, XXXX AIR was ordered by the State of XXXX to pay civil penalties of {$250000.00} to the Attorney General 's office for issuing unauthorized high school diplomas. The program was furthered order to make partial refunds to parents ( I never received such a refund ), stop issuing diplomas, and stop marketing itself as an accredited school. XXXX applied for permission to issue diplomas from the XXXX State Department of Education and was denied permission on XXXX XXXX, XXXX. The Department, in its rejection letter to XXXX, stated that it had determined XXXX was primarily a behavior-modification facility and not a boarding school. A lawsuit against XXXX for issuing fake diplomas was also filed and a judge upheld its validity in XXXX XXXX. These incidents are what led XXXX 's enrollment to drop from approximately XXXX students to less than XXXX, and ultimately led to its closing. I too think that is was unjust for American Education Services not to notify me of such allegations and continued to accept payments from me.
I am asking that you have compassion, thereby eliminating my outstanding debt as well as send communications to all credit bureaus to have them remove the item as well.
Thank you kindly for your consideration, time and immediate attention to this matter.
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10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have made multiple requests to FedLoan and XXXX to receive a refund for payments made on my student loans during the XXXX forbearance period. I submitted my first request on XX/XX/XXXX to FedLoans with no reply.
I contacted FedLoans again on XX/XX/XXXX and received a reply on XX/XX/XXXX requesting the exact payment dates and the exact amounts from you for the request to be submitted. I replied on XX/XX/XXXX with the following information : " HI XXXX, Here are the payments that I would like refunded : XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XXXX/XXXX/XXXX -- {$210.00} XX/XX/XXXX -- {$1000.00} XX/XX/XXXX -- {$1800.00} XX/XX/XXXX -- {$1800.00} XX/XX/XXXX -- {$1800.00} XX/XX/XXXX -- {$1800.00} XX/XX/XXXX -- {$1800.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} XX/XX/XXXX -- {$1300.00} TOTAL : {$24000.00} '' On XX/XX/XXXX I received this reply from FedLoan : " Thank you for contacting FedLoan Servicing!
A request was submitted to refund your payments from XX/XX/XXXX through XX/XX/XXXX. It can take anywhere from 2 weeks to 2 months for the refund to be received, which depends on the XXXX XXXX XXXX XXXX.
Please use the " Contact Us '' link through your online account at XXXX to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department XXXX which is open Monday through Friday, XXXX XXXX - XXXX XXXX XXXX XXXX XXXX.
Sincerely, XXXX '' On XX/XX/XXXX I contacted FedLoans : " Hello, I would like to check the status of my refund initially requested XX/XX/XXXX. I received a reply and sent the exact dates and payments on XX/XX/XXXX. My loans will be transferring from FedLoan to XXXX on or about XX/XX/XXXX. I would like to receive the refund before they transfer to XXXX to avoid any confusion. I was told it would take anywhere from 2 weeks to 2 months to receive my refund, I have been waiting 3 months. Thank you for your time!
XXXX XXXX '' I have not received a response as of today, XX/XX/XXXX. It has been 8 months since my initial request, and 2.5 months since FedLoan informed me it should take 2 weeks to 2 months to receive my refund. I have also messaged FedLoan on XXXX XXXX XXXX to request information. They said they would have a representative call me but I never received a call.
Thank you for your time, XXXX XXXX
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05/13/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
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My son has several school loans under American Education Services. I have to help him make his payments each month. When I go onto their online payment system, I have been paying amounts in increment installments on all loans by using their payment system. I pay each installment by the end of the month. Every month, I have been getting harassing calls by this company who states that my payments are delinquent. There is XXXX payment that they have been carrying over for over 40 days stating that this payment has not been made. I spoke with the supervisor and he claimed that the payment went on another loan. How can you use their payment system and request that this payment be made to this loan and it gets applied under another loan? This is not the first time that this has happened. I feel that I have paid them double the amount on my loans. For example, I paid my loan installments, in full, on XXXX payment in the amount of {$600.00}. The following month, I received a call from AES and they stated that I had a delinquency of {$300.00}! This amount also included late fees. This has happened before and when I approached AES that I wanted a summary detail payment list, they would not provide me one. The supervisor looked into it and stated that my money was allocated to other loans rather than the ones that I had indicated. This has happened to my daughter 's student loan that she has with AES, so this method is practiced quite frequently. American Education Services is the ONLY lender that places harassing phone calls. Other loan companies will call and ask if you have made the payment, and if you tell them that you will be paying the following week, they accept that statement. I do know that there are some people that will not tell the truth, and when they are asked about when they will be submitting payments, they lie. However, for someone like myself, who considers myself as a good person, gets harassed to the point that I have to hang up the phone. This has got to stop, not only for myself, but for other students who are desperately trying to pay back a student loan under this very poor economy. Another question, why do n't they allow students to pay on a monthly installment that they can afford? AES requires that you have at least a $ XXXX job so you can handle their payments. This does n't necessarily happen with students who just get out of college. And with the economy now, it will take a long time before they get to that level of salary.
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04/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been wanting to make targeted payments toward my student loans, and my goal is to target payments toward loans with higher interest. However, that information is not available because there is not currently interest accumulating due to the COVID forbearance. I contacted FedLoan to obtain this information. The customer service provider could only provide this information verbally. She did indicate that a breakdown could be generated and uploaded to my portal. This has not happened, and instead, I was provided letters of update regarding PSLF, which doesnt apply to me. Further, one can not obtain a historical breakdown of payments or accumulated interest over time.
Being that I was provided interest information verbally, I felt I had adequate information to make a payment. On XX/XX/XXXX I made a payment through the Fedloan online portal. I targeted two different loans and paid the entire loan amount listed.
I paid one loan in the amount of XXXX and another for XXXX. My payment breakdown states : XXXX went to principle and XXXX toward interest on loan 1 ; and XXXX toward principle and XXXX toward interest on loan 2.
Currently, FedLoan is stating these two loans are not actually paid in full, as there is outstanding interest that is not factored into targeted payments. Considering there has not been any interest accumulation in two years, this is intentionally misleading. I also have a loan verification letter from XXXX of XXXX with the same amounts listed, that apparently, do not include interest. This letter was utilized so I could obtain a mortgage.
Further, there is no messaging when making payments to FedLoan stating that information listed is not inclusive of interest.
This process, the website, and the ability to understand amounts due is intentionally misleading and difficult. Attempting to pay back and manage student loan information continues to cause an amount of anxiety that is unnecessary. The amount of time, energy, and resources that I have put in to obtaining the correct information is beyond infuriating and is utterly nonsensical unless the goal is further burden those with debt.
I have had 3 mortgages in my adult life, and several car loans. The information regarding repayment and interest is both clear and available. I can obtain a breakdown through the duration of the loan amount, interest amount, and how my payments are applied. How come student loans CONTINUE to be intentionally misleading and difficult??
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01/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have attempted to resolve an ongoing issue that has been, and continues to be, problematic to my financial security. It came to my attention in XXXX that numerous, 23 to be exact, of the payments that were made to this account were denied as eligible payments towards the Public Service Loan Forgiveness Program ( PSLF ). The payments that were denied, range from XXXX to XXXX with the reason of denial being that the Payment Was Received Outside of Payment Period Window. All of these payments were not made outside of the payment period window and should be counted towards the PSLF eligible payments. I have contacted FedLoan by phone ( XXXX ) numerous times since XXXX in reference to this issue and spent an inordinate amount of time without any resolution to the situation. The amount of time it takes to reach a customer service representative makes this issue very difficult to resolve and is unacceptable. The phone contact with Fedloan that was made on XX/XX/XXXX squandered two ( 2 ) hours of valuable time before a representative could be reached, which frankly, should be an embarrassment to the Fedloan agency. I am currently in the process of obtaining a mortgage, which this issue is hindering, and attempted to resolve the issue through phone contact yesterday and spoke with a representative by the name of XXXX ( Employee ID XXXX ) who advised me that the government will accept the payments, XXXX through XXXX, as eligible payments towards PSLF. It was advised that a time of when this will happen could not be provided but that the loans should be forgiven after six ( 6 ) more payment periods. When asked if something could be provided that explains this could be obtained to provide to my lender for mortgage approval, it was advised that nothing could be provided. According to the FedLoan website, the Expected Forgiveness Eligibility date is XX/XX/XXXX, which is not accurate due to the fact that payments have been made towards these loans since XXXX. Phone contact has proven to be of no assistance in this matter and a letter requesting a resolution was recently mailed in hopes of avoiding legal fees, in an attempt to resolve this situation, and to request that documentation be provided in a timely manner with an accurate expected forgiveness eligibility date of XX/XX/XXXX and no response was received. This issue needs to be resolved as soon as possible and FedLoan appears to be indifferent and has offered no assistance in resolving the issue.
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11/07/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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I have reached out to my student loan servicer multiple times to have my payments drafted on the XXXX of each month. My servicer keeps telling me the issue has been taken care of but when I log into their website it shows my payments will be drafted on two separate days.
I would like this issue to be corrected so i can ensure I have money in my account on the XXXX so all my student loans can be paid on time.
When will my online account be updated to show that my payment will be drafted on the XXXX of each month. This is the 6th time I have contacted you about this issue since my my original request to have my due date changed. I will be filing yet another compliant with the CFPB.
RE : Payments & Billing [ XXXX ] Thank you for contacting American Education Services ( AES )!
Your loans are due on the XXXX of the month. I have submitted a request for your online account to be updated with the correct due date. Please allow up to ten business days for the request to be processed. I apologize for any inconvenience this issue has caused you.
AES APPRECIATES OUR MILITARY MEMBERS! Based on your service, you may qualify for a lower interest rate and/or deferment of your student loans. For additional details, please visit XXXXIf you require further assistance, please visit www.aesSuccess.org and click the 'Contact Us ' link for information on contacting our Customer Service Department . The 'Contact Us ' feature also allows you to submit inquiries via secure email. Through your online account, you may view account details and access additional services.
Sincerely, XXXXAmerican Education Services -- - Original Message -- -On XXXX XXXX, 2015 at XXXX XXXX, Account : XXXXDate of Birth : XXXXEmail Address On File : Message : Reply My Existing Loans XXXXI 'm replying to an inquiry that I recently put in and was given the response that my due date was changed to the XXXX of each month.
If my due date has changed to the XXXX then why does my online account show that a payment will be debited from my account on XXXX?
I want my payments to be debited on the XXXX of each monthXXXXThis message contains privileged and confidential information intended for the above addressees only. If you receive this message in error please delete or destroy this message and/or attachments.
The sender of this message will fully cooperate in the civil and criminal prosecution of any individual engaging in the unauthorized use of this message.
Code : PHEAA
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02/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
On XX/XX/2022, I was denied XXXX XXXX XXXX XXXX ( XXXX ) & Temporary Expanded XXXX ( XXXX ) that I should have been approved for based on the new XXXX program requirements. I need your help with getting this matter resolved.
I have {$18000.00} in public student loan debt that should have been forgiven based on the new XXXX program requirements. After taking all of the appropriate actions and submitting all of the required documentation, I received an email from FedLoan Servicing stating that I have only made XXXX qualifying payment. This is not correct. Under the new requirements, including that periods of repayment under any plan count and periods of repayment on loans before consolidation count, even if on the wrong repayment plan ; all of my payments should count, and all of my student loan debt should have been forgiven. https : //studentaid.gov/announcements-events/pslf-limited-waiver I have an amazing payment history and never defaulted on my loans. I have also made more than the required XXXX qualifying payments and taken all of the required actions including : ( XXXX ) completing the Direct Loan consolidation by transferring my student loans from XXXX XXXX XXXX ( XXXX ) to XXXX XXXX XXXX, ( XXXX ) submitting the XXXX application, and ( XXXX ) my employer verification forms documenting my XXXX years as a full-time federal government employee. I also noticed that XXXX of my employment verifications forms ( showing XXXX years of full-time federal employment at the XXXX XXXX XXXX XXXXXXXX XXXX XXXX is missing from my account. I have attached supporting documentation for your review, including my student loan payment history and full-time federal employment for the past XXXX years.
Since receiving the denial email on XX/XX/2022, I have contacted FedLoan Servicing several times but was put on hold for hours and unable to get through to a representative to obtain guidance on how to fix this problem. I understand that the representatives may be busy ; however, there should be a way for me and other people seeking help to get a timely access and a response. Consolidating my loans into the XXXX XXXX program was seamless; but getting my XXXX benefits has been very stressful. As a veteran and military family member, Ive experienced stressful situations and have compassion for people on the other end trying to help. I cant image what others are going through who have less experience dealing with these issues and are in financial duress.
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09/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Earlier this year my husband and I refinanced our townhouse and opted for a cash out. XXXX XXXX XXXX XXXX mailed FedLoan Servicing XXXX checks dated XXXX/XXXX/2016 - XXXX for {$930.00}, the other for {$9500.00}. I logged into my account on XXXX/XXXX/2016 to check the status of the checks and saw that XXXX checks had been posted to my account as of XXXX/XXXX/2016, but that there was a remaining balance owed of {$17.00}, which I paid online and saw I had a {$0.00} balance. I logged in again on XXXX XXXX, 2016 ( the beginning of the new billing cycle ) to see if there was any further amount due, and my account was still at {$0.00}. This past Monday ( XXXX/XXXX/2016 ), I received an email saying I had a past due amount. I called the XXXX number and was told that the bank had sent a stop payment request for the check in the amount of {$9500.00} on XXXX/XXXX/2016 and that the money had been reversed from my account and the check returned to them ( 15 days after I made my last payment on XXXX/XXXX/2016 ). I logged into my account again, and saw the Paperless Inbox. I opened it and saw that there was a letter posted on XXXX/XXXX/2016, saying that there was an error with the payment, it had been reversed and the check returned to the bank. I was NOT previously notified about this letter, and there was nothing to indicate that I had unread documents in the Paperless Inbox. Our title company said that they had not received the check from FedLoan Servicing and requested a stop payment on the check effective XXXX/XXXX/2016. They confirmed that the bank had NOT issued a stop payment request on this check prior to this date. They are issuing a new check in the amount of {$9500.00} and will mail ASAP. Because of this, as of today ( XXXX/XXXX/2016 ) my account has accrued {$340.00} ( compounded daily ) in interest charges. In order to have this interest waived and/or disputed, I was referred by a FedLoan supervisor to the US Dept. of Education. She told me that she would be sending me something in writing for my records, and would send my case to the financial group for review. I 'm not sure if this has happened. I have contacted the US Dept. of Education, the Federal Student Aid Department, and the FSA Ombudsman Office to file a dispute with them ( which I have done ). I was told by someone at the Ombudsman Office that the FedLoan Paperless Inbox has been an issue for other consumers as well. I 'm still in the process of having this matter resolved.
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02/18/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
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Web |
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My mother has been paying this loan we took out together for about 8 years now. I am unable to pay anything towards it at this time and paid very little in the past so honestly I have not paid much attention to it and her payments until recently. The original amount borrowed was XXXX. The school told us it was the best loan, cheapest and easiest to deal with. We have had no prior loan experience. And none of my other siblings attended college so we were completely new and in the dark about it and used the school financial adviser for our information. They told me, at just XXXX yrs old and very naive, and my mother, who just lost her younger sister in a XXXX, that I was eligible for financial aid but had missed the deadline so I could apply the following year when application opened again and they would cover most of if not the full loan. So we trusted them and jumped in. Well that was all untrue. I signed up for the financial aid immediately after I graduated and was told that was not allowed bc I had to sign up BEFORE I went to school not after ... So back to today, My mom recently showed me a bill which shows we 've paid about {$27000.00} at this point but the balance is still just over {$50000.00} ( Come down only about {$4000.00} ). We are in over our heads and the loan company has not been helpful with options. They gave us our XXXX allowed forbearance early on and had us pay just interest at XXXX point for a year or two as well if I remember right ( I can get all this exact info later if needed ) but otherwise it seems we 've exhausted all our option and now my mother is about to move out and wo n't be able to afford the bill so she wants me to pay it and with my own children to care for ( including tuition for XXXX ) and a high rent for our home plus car payments etc there 's no way I can do this. I am so worried about my kids and I ending up on the streets over this and my older son having to leave his school and really need some help getting some of the {$27000.00} paid towards the loan itself and not whoevers pocket its going into, or getting the loan lowered and affordable. Also the school president at the time, XXXX XXXX XXXX XXXX XXXX XXXX XXXX in XXXX XXXX MA was apparently stealing money at the time I went to school and I ca n't help but wonder if he paid of the financial aid woman to lie to us incoming students about getting financial aid just to get us to get loans to pay him : ( Please help if you can. Thanks XXXX
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10/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Attached below is my FTC report on Fed Loan Servicing. I entered a consumer credit transaction with them and Fed Loan Servicing acquired my negotiable instrument attached down below which is payment according to Federal Law. Fed Loan Servicing is now stating that I owe them money, how is this possible when my promissory note was taken during the consumer credit transaction as payment along with my social security number and signature.
Also the original promissory note failed to disclose my rights as the debtor pursuant to 16 CFR 433.2 433.2 Preservation of consumers ' claims and defenses, unfair or deceptive acts or practices.
In connection with any sale or lease of goods or services to consumers, in or affecting commerce as commerce is defined in the Federal Trade Commission Act, it is an unfair or deceptive act or practice within the meaning of section 5 of that Act for a seller, directly or indirectly, to : ( a ) Take or receive a consumer credit contract which fails to contain the following provision in at least ten point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED PURSUANT HERETO OR WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
or, ( b ) Accept, as full or partial payment for such sale or lease, the proceeds of any purchase money loan ( as purchase money loan is defined herein ), unless any consumer credit contract made in connection with such purchase money loan contains the following provision in at least ten point, bold face, type : NOTICE ANY HOLDER OF THIS CONSUMER CREDIT CONTRACT IS SUBJECT TO ALL CLAIMS AND DEFENSES WHICH THE DEBTOR COULD ASSERT AGAINST THE SELLER OF GOODS OR SERVICES OBTAINED WITH THE PROCEEDS HEREOF. RECOVERY HEREUNDER BY THE DEBTOR SHALL NOT EXCEED AMOUNTS PAID BY THE DEBTOR HEREUNDER.
Can Fed Loan Servicing please provide the original agreement and bank keeping entries ( GAAP ) for the record to show that I owe such alleged debt. I have the right to request such documents due to the Freedom of Information Act. Should the one who funded the loan be repaid the money?
It will be considered fraudulent concealment and deceptive from of fraud if Fed Loan Servicing can not provide : The original party who funded the loan Book keeping entries Full material disclosure pursuant to 15 USC 1602
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09/18/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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AES is a fraud, XXXX XXXX claims that I am lying but she has never contacted me by phone only send these generic letters. I am well aware of the status of my loans therefore I did not need AES to put that information on my letters. AES reps on the last 5 calls I recorded, they never notified me that my calls will be recorded which they are suppose to do but I have recorded proof of this. AES claims I ca n't record their calls but they ca n't record me without my permission. What AES is doing is illegal and I have had several AES supervisors with bad attitudes. I have advised several of them that I will not tolerate their ignorance and then I was hung up on. I have proof of everything I am saying because I have recorded numerous calls which is proof of their business practices. AES has not proven that NCT still owns this debt, I only received a promissory note with XXXX XXXX XXXX and nothing with the ownership of NCT which is required in the state of Illinois to collect on this debt and this information was confirmed by a consumer rights attorney, Without any proof that NCT still owns this debt of today, then no one can collect on this debt per my state. Since NCT ca n't prove they still own this debt then the entire balance has to be forgiven or a reasonable pay plan has to be set up. AES and NCT are in this fraud together. I will keep complaining until my credit is restored and these loans are taken off my credit report except for loan XXXX which is cosigned. Per the state of Illinois, NCT must have up to date proof they still own this debt, THAT IS THE LAW. AES has never given me proof that NCT still owns this debt which is requirement under the FDCPA and FCRA which NCT must follow since they are 3rd party student loan debt buyer. I do not see anywhere that shows NCT owns this debt as of today 's date and if they are unable to produce this proof, all negative marks will need to be removed by federal law plus all loans except # XXXX will need to be forgiven. I have the legal right to a validation of debt that shows when NCT bought this debt. AES never provided me with that information which I have been asking for awhile but was told to look at my promissory note which only has XXXX XXXX XXXX on it and no one else. AES should clearly understand what the laws are and what kind of debt they are collecting on. All negative marks need to be removed because I do not have any up to date that NCT currently owns this debt as of today.
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03/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I completed the application for public service loan forgiveness in XX/XX/XXXX following 12 years in public service. I have spoken with Fed Loan Servicing several times since completing my application asking for explanations of why most of my payments were not accepted. They told me repeatedly they were not done reviewing and would be in a month or two. I would call again and get the same answer. When I called today I was told they finished reviewing, though they had made no changes since they told me over the phone, when I called in mid XXXX following receipt of a letter dated XX/XX/XXXX, they would be done reviewing at the end of XXXX. They finally told me today they would review no more.
I am not sure what course of action to take at this point. Any direction you could give me would be appreciate.
The following is an email I sent to fed loan servicing today after I was told they reached a final conclusion and would review my previous loans no longer : " My name is XXXX XXXX, date of birth XX/XX/XXXX. I am writing to request my loan payment be reconsidered for eligibility based on the new regulations of the Temporary Expanded Public Loan Forgiveness guidelines and because I believe some income based qualified payments were not counted.
I began repaying my student loans to American Education Services in XXXX. Initially my loans were not consolidated.
My loans were then transferred to XXXX XXXX in XX/XX/XXXX, when they were consolidated. I believe the consolidated loan payments, which did not quality under PSLF guidelines, now qualify under XXXX.
My loans were then transferred to XXXX in XX/XX/XXXX, where I then began on the income based repayment plan.
I continued to make payments under the income based repayment plan from XX/XX/XXXX and do so currently. I have never been late for a payment so every single payment make should qualify.
I deferred exactly 3 months ( 3 payments ) during the duration of time I have been repaying my student loans. The dates of those deferments were XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX.
From XX/XX/XXXX through XX/XX/XXXX, I did not work for a qualifying employer so payments made during that time period do not count.
According to my calculations, I have now made 107 payments, with the most recent being XX/XX/XXXX. I understand that number to be accurate for both my XXXX loan as well as my XXXX loan because payments for both loans are made together in one lump sum each month. ''
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09/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I moved my loans to XXXX XXXX XXXX in XX/XX/XXXX when i began working for the XXXX of XXXX XXXX. After multiple rejected employment verification letters, i have vowed to start paying my loan off asap and forgo public student loan forgiveness. I currently have my payments set to direct debit on the XXXX of month. When i decided to explore the best strategy to repay my loan early, i was disappointed on how little information was available on the website to maximize my savings. After hours of phone calls and multiple emails, i was able to set up my loans so that additional payments did not get applied to future payments. Along the long road, i also found that in order to apply all of a payment towards the principle balance, the payment had to be made on the same date of my direct debit ( XXXX of the month ). All account reps i talked too did not understand what it meant by my request to make my extra payments be applied to " principle only '' In XXXX, XXXX, XXXX, and XXXX have the XXXX fall on a weekend. Due to their policy, you can not make additional payments on the weekends by phone or online. So the only option is to pay extra payment the weekday before the XXXX of the month. This practice is not advantageous to the borrower as the payment will be fully put towards the principle balance and help me suffice my obligation to the government.
In addition to not being able to pay on the weekend, my account is listed as past due, 2 days after my direct debit was scheduled. This is causing me undue stress because even when i called yesterday, the representative could not tell me if my direct debit would be processed and i would not be considered late. I had a similar instance in XXXX where the account rep could not tell me with confidence that my direct debit had taken place. The only thing they offered me was to make an additional payment, which seemed predatory as my direct debit was processed in the days after the due date.
Also, my direct debit is not listed as a scheduled payment on my online fed loan servicing account even though it has been taken from my bank account today.
In summary, the process to make payments to reduce my principle balance is too complicated and not set up to to benefit the borrower. Also, if direct debit payments can be scheduled for the weekend, additional payments should be allowed on the weekends. Finally, payments take too long to process and are not reflected accurately in my online account.
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03/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have been working at a 501 ( c ) 3 nonprofit since XX/XX/XXXX. I was n't sure if I would stay long enough for the Public Service Loan Forgiveness program to work for me. But over the years I submitted my paperwork for employment verification and wanted to at least have the option of utilizing the program if I ever did. I submitted my first employment verification form in XX/XX/XXXX. In XX/XX/XXXX I called FedLoan to talk about my repayment plans. I wanted to find the right one for me. The monthly payments were a concern and I remember being told that the lowest monthly payments were {$540.00} of all the plans and that 's the one I went with. For the past 2 years I 've made those payments. I recently submitted a new employment verification form and noticed that there was a place on my online account for " qualified number of payments '' applied towards my loans for the PLSF program. They all said XXXX. So I called to ask why. I was told that I am in a standard repayment plan and not an eligible repayment plan. But if I wanted to change into an income-driven plan now my payments would go down to {$400.00}. That does n't make any sense. Two years ago when I was looking for the lowest monthly plan my husband 's income has increased. My husband has also taken on student loan debt in that time. The lady at FedLoan that I spoke to today said there are notes on my account from XX/XX/XXXX where the rep I spoke to recommended I go into an income-repayment plan. But the only logical reason I can see for doing that would be if my monthly payments would have been lower than the standard plan. And of course I do n't have a recording of that conversation, but I swear that the {$540.00} was the lowest. The next lowest option was around {$700.00}. I feel that I was mislead by the rep I spoke to in XX/XX/XXXX by quoting the wrong monthly payments that forced me to choose the plan that I 'm in to be able to afford the payments. I asked the rep today that she file a complaint with FedLoan for me and have somebody pull that phone call conversation so we can know for sure what was said. I feel duped. I 've made larger payments than I will be going forward once I move into the Income-based plan and none of it is considered eligible for the PSLF program.
AND ONE MORE THING. FedLoan Servicing makes it nearly impossible for you to know what repayment plan you 're in! It 's not available anywhere online. Nor on the statements. I had to call to ask.
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09/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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By my count I should have 115 qualifying payments towards my Public Service Loan Forgiveness. I have been enrolled in this since XXXX when my loans were serviced by XXXX XXXX.
My loans were bought by XXXX ( XXXX XXXX XXXX Something ) in XX/XX/XXXX. I re-sent my Employment Certification Form proving I was a federal employee and every year sent in my tax return to have my payment adjusted under the IBR plan. In XXXX I asked XXXX for a count of my qualifying payments. In an email dated XX/XX/XXXX I was told I had made 54 qualifying payments to XXXX and 17 to XXXX.
In an email dated XX/XX/XXXX XXXX confirmed that I had made 101 payments but also said it would be up to FedLoan to come up with the final number and they transferred my loan to them. Up until I thought I was nearing my forgiveness date I had never heard of FedLoan before.
I had to re-send all my Employment Certification Forms. I had had 3 different Fed jobs since starting to payback my loans and FedLoan had no record of any of them.
When FedLoan finally calculated my qualifying payments ( XX/XX/XXXX ) they came up with 49 for one loan and 59 for another. Not only are these numbers ridiculous but my loans have been consolidated since my first PSLF/IBR payment so where they get two different numbers is another mystery.
Writing to complain about their calculations, I got ( in part ) this answer : The months that did not count as qualifying payment months for public service loan forgiveness include XXXX through XX/XX/XXXX due to an administrative forbearance that was applied to your account, XX/XX/XXXX due to the months full installment amount not being full satisfied, XX/XX/XXXX due to a general forbearance, XX/XX/XXXX due to no bill being generated, XX/XX/XXXX due to an administrative forbearance that was applied to the account, from XX/XX/XXXX through XX/XX/XXXX due to a general forbearance and XX/XX/XXXX due to the full installment amount not being fully satisfied.
What? What a bunch of excuses and XXXX made up behind the scenes and after the fact. Never ever did XXXX or XXXX put my loan in administrative forbearance or did I pay during a general forbearance or any of the other stuff I am hearing about the first time ever.
Ive read too many articles to count now on how awful and even fraudulent FedLoans is.But I do not know how to go about fixing this. I have never even made a single payment to FedLoan so how they came up with these numbers, I dont know.
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01/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Dear senior CFPB officials ; My input on junk fees associated with award year XXXX student loan charges, mandatory back charges by lenders and banks called 'consolidation ' but these do not make one loan, it's just unexplained, multiple one-time fees imposed on students who hold a student loan and have the loans transferred under the power of the student loan lender and not by student request, in fact, these changes and charges are against my will. Initial charges were unclear, I have paid over 8 % interest on what should have been subsidized loans due to the involuntary, multiple initial loan amounts, subsequent consolidations and loan transfers.
Unexpected loan amounts and thousands in fees for mandatory, involuntarily imposed loan transfers and consolidations which are changes adding fees that seemed too high ; and fees where it was unclear why they were charged.
If this was a well-regulated, well-supervised banking industry, the most competitive in the world, then why am I locked into indentured servitude with a 47 year repayment plan? As a consumer, I never was able to benefit from the ability choose how the bank was lending to the school to meet their tuition needs. I was left in the dark about the amounts charged, {$10000.00} for a diploma mill ( not a real school with an XXXX XXXX ) and not aware I was being ripped off due to the non-cooperative nature of the lender, and the school being insolvent at the time of the enrollment and then disappeared after the State of California 's involuntary Administrative Dissolution.
It's also somewhat unclear as to how effectively you at the CFPB will help regulate the fees that student lenders charge initially and the consolidation abuses that follow it and increase the principals without the knowledge or consent of the student debtor. Let my public input will you to try to better enforce efforts to free me. I have been a federal employee for 13 years. I have paid over XXXX, made at least XXXX payments, with XXXX of those being during federal employment which began 2008 and continues today. Not only did a fake school rip me off to begin with, leaving me at minimum wage, but the 8 % interest, compounding fees for multiple consolidations assigning thousands more to the principal, I have been wronged and deserve this to be heard and for policy to change for bad schools that lock kind people into bad loans, and the federal policies that increase the principal of them.
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08/08/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have a POA ( Power Of Attorney ) to act on behalf of XXXX XXXX XXXX, the father whose daughter, XXXX XXXX, was a student who passed away in 2015. The father was the co-signer and has continued making payments since his daughter 's death.
Since last year, I have been in continued contact with AES ( American Education Services ), the current student loan processor, seeking loan forgiveness.
Except for this loan, all of the student 's other private student loans were forgiven due to death.
In XXXX of last year, I'd located and contacted the original lender ( XXXX XXXX ). I was told that XXXX 's policy is to forgive student loans when the student borrower passes away. Unfortunately, XXXX had sold the loan and had no record of whom it had been sold to. XXXX had no record of when the loan was sold ( ie. before or after the date of the student 's death ). XXXX told me that they had changed computer systems and loan processors and dated records no longer exist. I was directed to their current loan processor, AES, with whom I had already initiated contact.
It took most of last year, to locate the loan with AES, to get them to agree that the loan should be forgiven, and to get them to request loan forgiveness. It also took most of the year before AES would divulge to me that XXXX owns the loan. Since last year, I have made THREE formal requests via AES to have the loan forgiven due to death. Each time, AES has sent a letter to XXXX making a formal request for loan forgiveness. XXXX has not responded to any of the requests that AES has made.
The student was the father 's only child ; thus, the loss was and continues to be extremely traumatic. Every time that he made a payment, he relived the loss of his only child and grieves. I've explained this to AES countless times. In fact, the grief was so great that the father, against my advice, PREPAID a significant portion of the loan just to avoid the pain at payment time.
Based on research that I've done, I believe that XXXX has lost all records ( ownership paperwork ) for this student loan. XXXX 's failure to maintain or locate the loan record should NOT prevent them from forgiving the loan.
I've attached a copy of an AES letter to me. This letter contains copies of AES letters sent to the father confirming the last two formal requests that I'd made to AES for loan forgiveness from XXXX. These documents have all of the relevant information needed to identify the loan.
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11/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I requested that a complete record of qualifying payments under the Public Service Loan Forgiveness ( PSLF ) program from my current loan servicing company, FedLoan Servicing in XX/XX/XXXX. I received a document initially stating that XXXX XXXX had records of 42 eligible payments out of the 120 required payments, which I believed to be inaccurate. XXXX XXXX conducted an audit, including reviewing records from my previous loan servicers. XXXX XXXX concluded that none of the payments I made from XX/XX/XXXX through XX/XX/XXXX were considered qualifying repayments because I was on the " Consolidation Standard '' repayment schedule ( and my loans were serviced by other companies ). It was not until I switched to the IBR -- and over to XXXX XXXX as my loan servicing company -- that XXXX counted my payments towards the PSLF repayment schedule. I was also informed that my repayments were not qualifying under PSLF because I was on the " Consolidation Standard '' repayment schedule and not the " Permanent Standard '' repayment plan -- of which I did not realize there was any distinction at the time I switched my loans over to participate in the PSLF program.
When PSLF was first announced, I immediately took steps to participate in a Direct Loan Program repayment plan and moved my loan servicer from a private, non-profit company to one that was affiliated with the Department of Education. The information I reviewed, and the companies that serviced my loan at the time ( XXXX XXXX XXXX and then XXXX, which are no longer in existence ), confirmed that my repayment plan was one which would go towards PSLF because I was on a " Standard Plan. '' I was led to believe that my payments either satisfied the repayment criteria as a " Standard Repayment Plan with a 10-year repayment period '' OR " Any other Direct Loan Program repayment plan, but only payments that are at least equal to the monthly payment amount that would have been required under the Standard Repayment Plan with a 10-year repayment period may be counted toward the required 120 payments. '' This was further underscored when I was eventually placed on the " IBR Plan '' and my monthly payment amounts decreased. I also timely submitted my public service employer certification information when I first began participating in PSLF and was never informed until XX/XX/XXXX that my initial payments under the Consolidation Standard plan do not qualify as eligible repayments under PSLF.
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09/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I originally submitted a dispute with XXXX based on an inaccurate balance in a credit report requested on XXXX XXXX XXXX (attached as XXXX Report XXXX XXXX). On page 49 of this report, my total balance for one of my student loans with FedLoan was displaying as XXXX with a balance update date of XXXX. This amount was incorrect because I made a payment bringing my balance down on XXXX, which was not being reflected by XXXX while it was being reflected by FedLoan (proof of payment attached as XXXX Payment XXXX. As of XXXX, my FedLoan balance on this loan sequence became XXXX. I have a letter confirming this from FedLoan (attached as XXXX XXXX XXXX Copy of XXXX letter.pdf). I filed a dispute Report XXXX with XXXX because of this discrepancy. Upon completion of the investigation, XXXX correctly updated the balance of the loan sequence to XXXX on page 49 of my updated credit report (attached as XXXX Report XXXX). At the same time however, they added a comment on page 51 stating "Completed investigation of FCRA dispute - consumer disagrees." Based upon my Internet research, this appears to be a comment used when a customer disputes the reinvestigation of a dispute that is not in their outcome. This was never the case in this situation. As such, I believe the incorrect comment/compliance code was used in this situation and, unless correctly updated, is potentially disparaging of my character. On XXXX at approx. XXXX XXXX I spoke via phone with XXXX from XXXX. During the call, XXXX mentioned that the comment originated from FedLoan and there wasn't anything XXXX could do about it. He also mentioned that there is additional information in my credit report that I am unable to see as a consumer. I immediately followed up with FedLoan Servicing, and spoke with XXXX (employee ID XXXX) at approx. XXXX XXXX XXXX mentioned that she could not see any correspondence regarding my account since XXXX XXXX XXXX and that the last action on my account was the payment I made on XXXX XXXX XXXX. She mentioned that there was no record of submitting the comment/compliance code in question to XXXX She mentioned that there was nothing more FedLoan Servicing could do and I would need to resolve this with XXXX. I also inquired whether XXXX would be able to assist as my account transferred on XXXX, but I have been unable to reach XXXX successfully due to systems not having my account information or excessive wait times to speak with a representative.
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06/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern : I am having issues with FedLoan Servicing accurately counting their monthly payments as qualifying towards Public Service Loan Forgiveness.
I consolidated correctly back in XX/XX/XXXX and began paying my first payment in XX/XX/XXXX with XXXX XXXX and XXXX XXXX and have been on qualifying repayment plans since then.
I have also completed Employment Verification Forms since then, which have been accepted. I have always made automatic on-time monthly payments while working for approved employers. I worked full time for a non-profit University from XX/XX/XXXX to XX/XX/XXXX and currently work as a full time XXXX XXXX from XX/XX/XXXX to current without a break in service.
XXXX XXXX is telling me that some monthly payments have not counted because of various deferments and forbearances on my account which I know nothing about! I have never applied for any type of deferments or forbearances.
Customer services representatives give me different information each time I call. Six months ago, I requested a recount of my qualifying payments and one administrative forbearance was removed in the process. Since then I have requested ( in writing ) documentation of the other alleged deferments and forbearances as well as a list of which monthly payments have not qualified. I have not heard from them at all.
On XX/XX/XXXX I received my monthly statement indicating that my Qualifying payment under PSLF program were 81.
On XX/XX/XXXX I received my monthly statement indicating that my Qualifying payments under PSLF were now 75.
On XX/XX/XXXX I made contact with myfedloan.org Customer Service Rep ( XXXX employee # XXXX ) and explained that I have documentation from Fedloan Servicing stating as of XX/XX/XXXX I have made 81 payments under the PSLF Program. XXXX informed that she would submit my request for investigation and would receive a response in 90 days by XX/XX/XXXX.
On XX/XX/XXXX Customer Service Rep ( XXXX employee # XXXX ) stated its a system issue.
On XX/XX/XXXX Customer Service Rep ( XXXX employee # XXXX ) After submitting my yearly employment recertification my PSLF Qualifying payments were incorrectly adjust to 57 on one loan and 59 on another loan.
Please help, Ive devoted my career as a public service employee and have abide by the rules of the PSLF program. I feel that XXXX XXXX is not accurately counting my qualifying payments towards the Public Service Loan Forgiveness program.
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03/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am in the process of buying a home. They require student loan statements to show my monthly payment, but because of COVID forbearance I do not have a monthly payment or statements since XX/XX/XXXX, and the bank wanted something current. On XX/XX/XXXX, I submitted an IDR request for the primary purpose of receiving a letter from FedLoans telling me what my monthly payment would be on XX/XX/XXXX. I also assumed, reasonably I believe, that I needed to recertify before payments began again. I was trying to do my due diligence and get the paperwork my bank required.
A week later on XX/XX/XXXX I called Fedloans and explained I needed documentation urgently. On XX/XX/XXXX they sent me a letter explaining that my monthly payment was and would remain at {$400.00} through XX/XX/XXXX, and I provided this documentation to my bank- it is upon this information that they approved my mortgage application. It was not clear from this letter whether or not Fedloans was still processing the IDR request, and so on XXXX I called and asked to cancel that request. I explained to the call rep that I did not know until receiving the XX/XX/XXXX letter that I was not required to recertify until XX/XX/XXXX. The representative told me it's true that I was not required to recertify and that fedloans would be in touch with me about my cancelation request.
Not only did I not hear from them about the cancelation request, but on XXXX XX/XX/XXXX, I received a notification that the IDR request was approved and that my monthly payment would be increasing by {$160.00}. This is the opposite of what fedloans told me via mail on XX/XX/XXXX, and on the phone on XXXX, and differs significantly from what I told the bank. There are borrowers out there like me whose monthly payments will not change until next summer because they understood they did not have to recertify in the normal course of things- why should I have to pay more while those borrowers continue to pay based on what their payment was pre-forbearance? Why should I have to pay more when fedloans represented to me even after the recertification request was made that my monthly payment would remain at XXXX XXXXXXXX/month until next XXXX? Why should I have to pay more when I did not understand I was not required to recertify until XXXX of XXXX? Why didn't fedloans process or respond at all to my cancelation request? I need fedloans to revert my monthly payment back to what it was pre-pandemic.
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01/07/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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Hello, I submitted a report on XXXX ( complaint ref # XXXX ) about XXXX student loan otherwise known as XXXX XXXX XXXX ( XXXX ) about reducing my student loans. Recently, I was awarded a short-term payment for XXXX for three months. When I agreed to the short-term agreement terms I was informed by an XXXX representative that I could apply for a long term agreement, which I did. Furthermore, I was awarded the long-term agreement on XXXX, but I was only awarded for XXXX of my loans and not the other XXXX due to my cosigner income.
To be awarded for the long-term agreement, I submitted documents that show proof of income along with my co-signer and other documents to complete the application. As a result, XXXX granted long term agreements on XXXX of my loans because I did not have a cosigner on the loans. Based on that information, XXXX determined I did not make enough money for the current payment and awarded me the agreement. However, I was denied the long term agreement on my other XXXX loans due to my cosigner, because as the XXXX representative stated " both of our incomes were combined and was determined that we made to much money. '' From my research, social security is unearned income stated, in ( 42 U.S. Code 1382a - Income ; earned and unearned income defined ; exclusions from income XXXX ) and I believe that should n't be applied as a determining factor in my case. When I was granted the short-term agreement I did not have to provide my co-signer income nor his signature to be place on a short term agreement. The short-term agreement applied to all my loans without the use of my cosigner unearned income information nor signature for the approval.
The information I submitted to XXXX for the Long-Term Agreement had my cosigner income information on the documents that I submitted, but it clearly states social security not source of income due to retirement. I even submitted my co-signer information from the Social Security Office, which states his monthly payments.
Now, XXXX have decided to use my co-signer information against to increase my payment to XXXX a month, which is only a {$120.00} dollar difference from {$510.00} which I was paying before XXXX.
I am paying my loans by myself, my cosigner is not paying on any of my loans. Also, I am not delinquent on any of my loans and it 's going to continue to stay that way. I am just asking for fairness and consistency from XXXX.
Please, can you help me.
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10/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I qualify for the PSLF program. I have been working as a XXXX for XXXX years. I was sent papers saying that I had less than 10 payments accepted out of 120! I was astonished.
I was told that you could make BIG payments every year and they would count for 12 payments.
In addition, I looked at my Balance and I was DETERMINED to pay it off in 2 years ... not TEN years, so I could buy a house. at his point, I felt like no matter how many payments I made, it was a fraud, and I had to just pay it down FAST, because the higher the balance the more the INTEREST!
I started changing my payments : XX/XX/XXXX XXXX required XX/XX/XXXX. XXXX higher payment XXXX more than required XXXX XXXX XXXX XXXX XXXX XXXX higher payments XXXX more for 3 months than required XXXX XX/XX/XXXX XXXX XX/XX/XXXX. XXXX. MASSIVE payment. XXXX over required XX/XX/XXXX. XXXX. MASSIVE payment. XXXX over required XX/XX/XXXX. XXXX XX/XX/XXXX. XXXX. MASSIVE payment. XXXX over required XX/XX/XXXX. XXXX. MASSIVE payment XXXX over required XXXX XXXX XXXX no payments required XXXX XX/XX/XXXX XXXX XX/XX/XXXX XXXX. MASSIVE payment. XXXX over required XX/XX/XXXX. XXXX. MASSIVE payment. XXXX over required XX/XX/XXXX. XXXX. MASSIVE payment. XXXX over required XXXX. XXXX -- -- -- -- XXXX in overpayments made during the pandemic that I could have used for a downpayment for a house I called up Fed Loan in XXXX and went over all my overpayments. I was upset, because I got a letter that showed that now almost XXXX of my payments were being ACCEPTED.
I was told that NONE OF MY OVERPAYMENTS MADE A DIFFERENCE TOWARDS PSLF and ONLY the XXXX amount or the min payment!
I spent hours on the phone and we calculated the amount to be paid back to me.
I was told it would take 2 weeks to 2 months for the money to be paid back to my bank account.
We went through EVERY TRANSACTION. I was literally taking the money I would have used to BUY HOUSE, and the PAYMENTS WEREN'T EVEN MKING A DIFFERENCE.
My payments for the past 9 years that I had been making were accepted! I literally have 10 more payments. Less than 1 year!
I am still waiting for my money to be refunded ... ... as NONE of the OVERPAYMENTS COUNTED.
I am still making the monthly payments to XXXX... now you can't even see the documents on FEDLOAN. But they are all the same and run by the government, it should all be documented! XXXX only shows the most recent payments.
I can't wait for this mess to be OVER!!
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08/26/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Improper use of your report
- Reporting company used your report improperly
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Web |
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PHEAA/AES continues to improperly report information based on their own internal policies while ignoring what the Consumer Laws dictate with respect to reporting information to the Credit Bureaus XXXX
I have had conversations with PHEAA agents and when I explain to them that this behavior has the potential to generate fines against the agency, the PHEAA agents pretend to act like what I'm telling them is not correct and that their agency could never do anything like this ( WITHOUT INVESTIGATING MIND YOU ). Agents who I've spoken with over the phone most of the time sound as though they are completely new, incompetent, careless, eating while on the phone, having a bad day and taking it out on the consumer who just wants legitimate answers instead of 1st grade reading level answers, or even people who get upset when I ask why they're having a bad day. CFPB Reps, you should hear some of these agents on the phone. I'd be interested to know how many of them actually abuse controlled substances in the workplace.
PHEAA has openly admitted multiple times to me that the payments that are made through their online portal ( with the use of a valid checking account ) would take 2 business days to process. When I ask them if they consider the payment paid on the date it was submitted, they claim no. When I ask them what would happen in the event that this action occurs right as the month ends, they admit to reporting inaccurate credit information, and that if they do and find that the payment was posted on the day it was submitted after their 2 day processing threshold, that they would reach out to the Credit Bureaus to fix the mistake. This means that they are violating the law. The agents who respond to this are also violating the law by allowing the reports made by consumers to go un-investigated as clearances require oaths. Financial Entities can not just misreport information to the Credit Bureaus because of their own policies that contradict statutes set forth by the US Government.
Again, PHEAA acts like these complaints I make against them are ridiculous, as they've stated in the past. Unfortunately, these complaints are necessary to keep the company accountable. As of this complaint, the company still refuses to act appropriately when responding to complaints by failing to provide all information to every single aspect of a complaint. PHEAA selectively answers only some questions while completely ignoring others.
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10/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been trying to work with my student loan servicer to request a retroactive bill be created for two months that I was placed in forbearance, that was not requested and without my knowledge or permission. One date was in XX/XX/XXXX with a prior loan servicer, and the second for one day in XX/XX/XXXX when my loans were transferred to another loan servicer. Because of this, it caused me to miss two payments that would have otherwise been counted towards my 120 payments under the Public Service Loan Forgiveness program. Additionally, my loans were in automatic payment and significantly lower in XXXX and XXXX than they currently are because of my repayment plan under the Income Based Repayment plan.
I requested a manual recount to attempt to correct my payments in XXXX, which were updated in XX/XX/XXXX. My payments were significantly off following the recount, and I requested a subsequent manual review through XXXX in XX/XX/XXXX ( XXXX with XXXX XXXX and XXXX XXXX ). After not hearing back for several months, I contacted FedLoans again on XX/XX/XXXX and told that my request had been changed to an Escalated Review Case # XXXX. My counts were reviewed updated on XX/XX/XXXX, however, there was no retroactive bill created for the involuntary forbearance dates.
I contacted the FedLoans ombudsman on XX/XX/XXXX ( XXXX XXXX ) who reopened my case # XXXX and notated it as a Second Level Review. I was told that my case would be reviewed and that I would get a response in approximately 7-10 days. Additionally, I have uploaded documentation to show the dates placed in forbearance, as well as bank statements from XX/XX/XXXX and XX/XX/XXXX to show that I was making automatic payments deducted monthly at the time. As of today, I have still not received any correspondence about the status of my request. Including the two payments that would have counted in XX/XX/XXXX and XX/XX/XXXX if not for the non-requested forbearance that I was placed on, I would now be at 120 payments for nearly half of my student loans and able to apply for forgiveness under PSLF. In addition, I will be two months away from applying for forgiveness on the rest of my student loans.
I have been making and tracking my student loan payments for 10 years now, including annual XXXX recertifications and numerous employment certifications, and hoping to correct this to be able to apply for forgiveness as promised. Thank you for any assistance you can offer.
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04/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing regarding extreme disarray with the functioning of my student loan servicer, XXXX XXXXg. I received emails indicating that my loans were in a grace period after graduating. Therefore, I was shocked to discover a large debit from my checking account via my loan servicer. I reread the emails to be sure I hadn't misread the content, and I was able to confirm that they indeed stated that my loans were currently in a grace period. In order to have documentation of my contact with my loan servicer, I emailed my inquiry about the situation using my loan servicing account online and for weeks I did not get a response to my question. I called to follow up on the issue and was told that the email that was sent to me was not correct in stating that my loans were in a grace period. Only some of my loans were in a grace period, but others were not, which caused the large withdrawal from my checking account. The representative could not provide me with any information regarding why I had been sent incorrect information regarding the status of my loans.
Since I am taking care of an elderly family member with XXXX in lieu of working, I am unable to afford my student loan payments at this time. I applied for an Economic Hardship Deferment, and provided documentation using the online file upload. I have not received any acknowledgement that my application for deferment was received or processed in three days it will be one month from the date I applied. I called again and was told that my application was received but it has not been processed, and that it could take up to 20 business days, but that the processing times have been beyond this time frame. I was told by the representative that the only option was to contact my bank to file for a stop payment, which cost {$30.00}. After having the bank put a stop payment on my account I received an email from XXXX XXXX indicating that they had processed another debit from my account. When I went to verify this with my bank I found that this was incorrect, because the stop payment prevented the debit from being processed. Yet another email which provided correct information from my servicer. I understand that I am not alone in my experiences with this company. My experience with the company related to the Public Service Loan Forgiveness program has been terrible, with the company losing my paperwork repeatedly. The conduct of this student loan servicer is unacceptable.
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01/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
MY STUDENT LOANS ARE WITH XXXX XXXX XXXX. IN XX/XX/XXXX, I STARTED WORKING FOR THE XXXX XXXX XXXX. MY COWORKER TOLD ME ABOUT THE STUDENT LOAN FORGIVENESS FOR CIVIL SERVANTS WHO MAKE 120 PAYMENTS WHILE A CIVIL SERVANT. I ASKED HER IF SHE CALLED ABOUT IT TO VERIFY, SHE SAID THAT SHE HAD NOT. THAT DAY, I CALLED MY BORROWER TO ASK ABOUT THE PROGRAM. THEY ASKED WHERE I WORKED, I TOLD THEM AND THEY SAID THAT YES, AFTER TWN YEARS OF PAYMENTS, OR 120 PAYMENTS WHILE EMPLOYED WITH THE AGENCY, I WOULD QUALIFY FOR STUDENT LOAN FORGIVENESS. AWESOME. THEN IN XX/XX/XXXX, I CALLED AGAIN TO INQUIRE IF GOING ON XXXX LEAVE WOULD AFFECT THE PROGRAM ELLIGIBILITY. THEY SAID THAT WHILE, NO, IT WOULD NOT, I DID NOT QUALIFY SINCE MY LOANS WERE NOT CONSOLODATED A CERTAIN WAY. I WAS SO UPSET. I ASKED ABOUT CONSOLODATION. THE LENDER TOLD ME THAT I NEEDED TO GO ON A PAYMENT PLAN THAT WOULD TAKE MY STUDENT LOAN PAYMENTS FROM $300 (SOMEWHERE IN THAT NEIGHBORHOOD) TO NEARLY $900! I AM A XXXX XXXX, MY HUSBAND IS MILITARY. WE COULD NOT AFFORD THAT. ESPECIALLY AFTER HAVING JUST HAD A NEW XXXX AND HAVING TO DEAL WITH ALL THE COSTS ASSOCIATED WITH THAT. HEARTBROKEN, I ACCEPTED WHAT THE LOAN OFFICER SAID AND HUNG UP THE PHONE. THEN I DECIDED TO CALL AGAIN IN XX/XX/XXXX, THAT LOAN OFFICER HAD ME COMPLETE THE OMB NO XXXX OR THE PUBLIC SERVICE LOAN FORGIVENESS EMPLOYMENT CERTIFICATION FORM. I SENT IT IN WITH MY WAGE VERIFICATION AND CONSOLODATED MY LOANS UNDER AN INCOME DRIVEN PLAN. FOR SOME REASON, THIS LOAN OFFICER SAID MY PAYMENT PLAN WOULD BE ONLY $XXXX, HALF WHAT WAS QUATED TO ME TWO YEARS PREVIOUSLY. THAT WE COULD AFFORD. SO I SUBMITTED EVERYTHING AND MY PAYMENTS WENT UP. I JUST CALLED AGAIN IN XX/XX/XXXX AND FOUND OUT THAT I AM STILL NOT ON THE PROGRAM. THE LOAN OFFICER INFORMED ME THAT I NEED TO RECERTIFY MY EMPLOYMENT (WHICH I WILL DO) BUT MENTIONED I NEED TO BE DOING THIS EVERY YEAR. NOBODY MENTIONED THIS TO ME AT ANY TIME NOR HAVE I RECEIVED ANY MAILER TO THAT EFFECT. I WORK FOR A XXXX XXXX, WE "RECERTIFY FOR BENEFITS" EVERY DAY. WE SEND NOTICES, WE SEND THE FORMS, WE SUSPEND IF WE DO NOT HEAR BACK. THIS XXXX WILL MAKE 8 YEARS OF XXXX XXXX, 8 YEARS THAT SHOULD HAVE QUALIFIED FOR STUDENT LOAN FORGIVENESS. I HAVE NEVER BEEN LATE, I HAVE ALWAYS PAID ON TIME. I WANT THOSE YEARS, AND THOSE PAYMENTS TO MATTER. I DON'T WANT SPECIAL TREATMENT, I ONLY WANT WHAT I AM ENTITLED TO UNDER THE LAW. PLEASE ASSIST IN THIS MATTER.
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06/05/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Hi I am a co-signer on XXXX of my daughter 's student loans which is 'managed ' by American Educations Services of XXXX , PA ( XXXX ). Her loan became delinquent and, as a cosigner, they began collection proceedings on the account including phone calls and letters directed toward myself. That is fine, however the problem is they somehow entered an erroneous social security number for me in their system. In order to create an account and even look at balances, past due amount etc, in other words to be provided with a full disclosure of the debt they are holding me responsible for, a social security number is required. Thus I am in a strange and very unfair predicament where they are taking collection actions against me, including a threat to report the delinquent status to the major credit bureaus, but I have no access to the loan details! As far as I know there are laws against collection activity without full disclosure concerning the debt in question! I 've called multiple times and was told I have to send a photocopy of my social security card in order for them to update their records. They will not simply update it with information provided via phone call despite a lengthy identity verification Q & A - as if, in the age of digital photo editing, an image is any more secure?? So XXXX I sent a photocopy to the email address they provided, but they claim never having received it. Every time I call they place me on hold for XXXX min while 'researching ' the problem. I asked if they could simply supply an email address where I could send the photocopy, while on the phone with them, so I would know if they received it. they indicate for some reason they ca n't receive e-mail directly or something to that effect, and that request too is denied. so here again I 'm placed in an impossible situation! they ask me to send the photocopy to an email address, but refuse to provide me any confirmation they 've received it! Attempts to work with American Educational Services and resolve this problem have proven very time consuming. During that time, the loan status is continually ageing but I do n't have access to the necessary information in order to check the loan status, see when payments are due, for what amount, etc. I 've tried working with them to resolve the issue for approaching two months but the situation still drags on. I do n't have any recourse other than maybe hiring a lawyer but it is financially prohibitive.
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06/12/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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Hello, my name is XXXX XXXX . I have tried to no avail to get assistance with AES/ XXXX customer service on so many occasions that I can not remember them all. I have been told that my account was so far gone that even if I did make payments the interest alone was so high that I would not be making payments on the loan amounts for a long time. I have tried emailing, calling, and sending requests through the online mailbox on website. As you can see, these loans have been in existence for some time. I decided to go back to college and get my special education license to be able to make more income and do the job that I loved. Through those college years, I was only offered forbearance 's and deferments on the loans indicated below and as you can see the balance of each loan has either doubled or tripled in size, the payments are more that what any college graduate could possibly pay with no jog right out of college, and no other options were given from AES an d I have contacted XXXX Several times as well. I do not know what to do about this situation. XXXX has ruined my credit by placing prior accounts into default on my credit report when in turn they were just being transferred to another servicing company for their accounts. I get no help or attention from the customer services nor any advice about how to help. I have had to dispute abou t 8 different postings to my credit that were not even supposed to be there to begin with. Some of them have been repaired but I am still filing to get the others reconciled but I feel that even though they are reversed they still remain there as a reminder that I should have been more informed about private loans and done something different. Date Disbursed Loan Program Original Balance Current Balance Outstanding Interest Interest Rate Monthly Payment Past Due Current Due XXXX XXXX / XXXX / XXXX AADTC {$12000.00} {$18000.00} {$170.00} 6.500 % {$100.00} {$100.00} {$100.00} XXXX XXXX / XXXX / XXXX AASC {$11000.00} {$22000.00} {$93.00} 11.750 % {$220.00} {$0.00} {$220.00} XXXX XXXX / XXXX / XXXX AASC {$18000.00} {$32000.00} {$130.00} 11.500 % {$310.00} {$0.00} {$310.00} XXXX XXXX / XXXX / XXXX AASC {$9500.00} {$15000.00} {$57.00} 10.740 % {$130.00} {$0.00} {$130.00} I do not know where else to turn or what to do. I guess bankruptcy that would definitely negatively affect my credit because they have given me no other alternatives. XXXX XXXX
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12/19/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for, and received, a forbearance due to temporary financial hardship on 2 of my loans currently being serviced by American Education Services between XX/XX/XXXX and XX/XX/XXXX. These were both private loans owned by XXXX, and guaranteed by XXXX. The first loan ( 1 XXXX ) was disbursed on XX/XX/XXXX at a 5.1 % interest rate for {$35000.00} with a repayment term of 133 months. The second loan ( 2 XXXX ) was disbursed on XX/XX/XXXX at a 4.85 % interest rate for {$16000.00} with a repayment term of 133 months ).
When the forbearance ended, the payment date was moved 3 days forward, from the XX/XX/XXXX of the month to the XX/XX/XXXX of the month. There was no reason given, nor could any of the employees I talked with explain why it was done. I am typically paid on the XX/XX/XXXX of the month, and I called and requested to change the date back to the original day, the XX/XX/XXXX, as I would not be able to pay on the XX/XX/XXXX day of the month. To be safe, my direct debit was suspended, and I was assured that no late fees would appear nor would there by any report on my credit as long as I did pay the amount due by the XX/XX/XXXX of the month.
I called on the XX/XX/XXXX and was told the change would be processed in 7-10 business days. I called back several days later and was then told that changing the date would actually take 1-2 billing cycles. I was again reassured that no late fees and no credit reporting would occur as long as I paid the requested amount by the XX/XX/XXXX. I paid the amount due on XX/XX/2018 on XX/XX/2018. I was paid a day early because the XX/XX/XXXX was a Friday and paychecks are disbursed a day early so they are not held over weekends.
On XX/XX/XXXX, I received a letter in my account inbox online stating my date change request could not be accommodated since my account was delinquent. I checked my online account, which stated my account was current, there was {$0.00} due, and that I had, in fact, paid ahead.
Since I can not pay on the current due date, and it may take 1-2 billing cycles to change the due date, my account will always be delinquent ; therefore, I can never receive a change on the due date in order to pay on time. Additionally, I have been given wrong or contradictory information at each step of the process, culminating in my account being shown as current and " paid ahead '' while at the same time receiving official notification that it is in delinquency.
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02/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have been in " limbo '' now for 4 months with Fed Loan Servicing over the renewal of my IDR Plan ( PAYE ). I have been in the PAYE plan for roughly four years prior to this and while I did miss my re-certification date I did end up ( after XXXX applications ) finally getting one through that was in good standing to Fed Loan Servicing. I sent my online request for renewal for ( PAYE ) with an attached IRS document provided from the online service.
I called in after receiving a letter stating I was approved for my IBR Plan confused as to why it was not PAYE. I was told by a servicing representative and a supervisor that I was indeed on PAYE for the past 4 years and they were not sure why it was placed into IBR. At one point they said the account was notated as the borrower having requested IBR that was proven false when my online application was pulled and I did indeed indicate that I wanted to " RENEW MY PREVIOUS PLAN '' - PAYE.
I was told during the call above that the account would be looked into and my issue would be resolved. For reference my re cert date was XXXX of XXXX and it is now XXXX of XXXX. I informed the agent that I could not afford the $ XXXX+ payment monthly and that the reduced payment under PAYE was what I was able to afford and had been paying up until XXXX of XXXX.
About three weeks later I had received no word back from Fed Loan Servicing and I had gotten a letter stating I was now ineligible for PAYE based on underlying loans in my consolidation and that is why they placed me on IBR. They then told me to go to REPAYE for a reduced payment but under REPAYE I will now have to wait an additional 5 years for loan forgiveness. I can not afford my IBR payment and feel penalized and miss informed. I was able to make my payments under PAYE for the last four years successfully and had minimal issues. Now due to miss information and bad handling of my account I am being penalized and forced to use Forbearance after Forbearance ( dating back to XXXX and capitalizing over {$7000.00} of interest ) to cover my payments while I wait for a decision to be made.
I am not only submitting this complaint here I am also drafting a formal version to submit to PA Lawmakers and the Governor XXXX XXXX. At every stage of this process I have felt under informed and at a disadvantage from the time I was told to consolidate to qualify for the IDR programs to the moment I was told I am not longer to PAYE.
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03/29/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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My federal loans are consolidated and serviced by Fed Loan Servicing. I qualify for the PSLF program and have submitted documentation for regular tracking of my qualified payments. When determining the number of payments that qualify, Fed Loan Servicing 's system had an incorrect " amount due '', showing XXXX cent more than was actually due for 11 of my payments. Therefore they stated that those 11 payments did not qualify.
I reached out to Fed Loan Servicing on XX/XX/XXXX and spoke with an agent named XXXX. Her agent number is XXXX. The agent told me that she could see my loans and that the amount that had come over from the previous servicer was not that amount that was entered ; it was off by that XXXX cent and that my payments should have been counted.
I always had my payments made automatically, on time, and for the full amount.
At this time I requested that these payments be reviewed. I called back after a couple of months and was told that the review was not yet completed. I called again a month later and a month after that, still with no progress and no available updates at all. When I called in XXXX, I found out that they had not submitted a review of all 11 payments, only 6 of them. At that point I requested that they start a review of the other 5 payments as well.
I contacted them again around XX/XX/XXXX, 8 months after the initial review. They stated there was no update and the review was still pending.
It has now been 10 months and the review is still " pending ''. Even though XXXX told me from day 1 that she could see the error in the servicer 's records, and that all 11 payments should have counted, they still have not completed the review.
In addition to this, around XX/XX/XXXX I submitted updated paperwork for another year of completed services towards PSLF. They still have not updated my totals to reflect these 12 months ( I submit new documentation annually now ), over 10 weeks later.
I will finish my 120 payments in 21 months. But without a successful completion of these reviews, plus a timely response of my updated PSLF activity, it will not be possible to complete my 120 payments and have my loans forgiven.
All I ask is that my reviews be completed and my accounts updated correctly and in a timely manner. This would have taken XXXX 5 minutes to do, if she had access to update the account to begin with ; yet 10 months later and still nothing.
Thank you for your help!
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04/12/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
Servicemember |
I have been trying to get these fraudulent transactions removed from my credit report for over 2 years. I have put countless disputes and nothing has happened. I have not received any response or help or proof regarding why these accounts are still on my report. besides the late payments. the FED STudent loan has accounts on my credit report that have been closed with XXXX balances and they still refuse to remove them.
This letter is to inform you that my rights have been violated and you have unlawfully reported LATE payments. There are transactions and experiences being reported as LATE on my consumer report and with knowledge of my rights as a consumer in accordance with FCRA : 15 U.S. Code 1681a. This letter will serve as formal notice. 15 U.S. Code 1681a - Definitions ; rules of construction | U.S Code | US Law LII / Legal Information Institute ( cornell.edu ) 15 U.S. Code 1681s -2 Responsibilities of furnishers of information to consumer reporting agencies ( a ) Duty of furnishers of information to provide accurate information Prohibition ( A ) Reporting information with actual knowledge of errors 15 USC 1681a 2 ( A ) ( i ) - Exclusions - Except as provided in paragraph ( 3 ), the term consumer report does not include - ( A ) subject to section 1681s - 3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report ; Late payments are considered TRANSACTIONS and utilization is considered an EXPERIENCE, so I am confused as to why you are reporting late payments from ( XXXX XXXX XXXX XXXX XXXX XXXX ) ( XXXX XXXX XXXX XXXX ) ( FED LOAN SERV XXXX XXXX ( XXXX XXXX XXXX ) ( XXXX XXXX ) ( XXXX XXXX XXXX XXXX ) ( XXXX XXXX XXXX XXXX ) when such an action is a clear violation of my consumer rights in accordance with the FCRA ACT!
As a Consumer Reporting Agency, you hold a responsibility to report Consumer information to the best of your ability with XXXX XXXX. That is your duty and as a consumer, I am protected under the FCRA ACT 15 U.S. Code 1681. If you feel that said protection is not mines to have as a consumer, I will REQUIRE that you provide me with PROOF of an investigation into the accuracy of said late payments and statements showing that these payments were late. If proof can't be provided, I demand these payments be updated to Paid on Time and NEVER late! Or remove it from my consumer report all together.
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04/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
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Web |
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American Education Services ( AES ) was the original " gate '' loan provider in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I was provided no option to decrease the payments due monthly so they sent the full loan to a debt collection agency without notifying me of what agency, so that I can start making payments. Instead in XX/XX/XXXX, I began receiving countless harassing calls from XXXX XXXX XXXX.
I could only presume that this was the group that took over the collection of my payments, and so in turn emailed and called XXXX XXXX XXXX requesting to make payments via their online portal. Without this as proof of payment, I was making payments over the phone without any follow-up proof of payment provided.
On XX/XX/XXXX, I received a letter from XXXX XXXX XXXX 's XXXX XXXX, stating that my account with them was in fact closed, and returned to AES. This same letter indicated that any mark on my credit score should be deleted from my credit report as I was unable to reach there company to make a payment.
Since in receipt of this letter in XX/XX/XXXX, I have attempted to make repayments via AES, as indicated in the letter. However, I was not able to do so according to AES representatives and I was provided with no additional information.
In the past 2 months, I have begun to get new robo-calls from 3 new groups, stating they are now the collectors of my payments of the original gate loans from AES. Those companies are XXXX XXXX XXXX, XXXX XXXX XXXX, XXXX XXXX XXXX.
Again, I was never told this by AES, nor was I in receipt of any notice that my collection is now with these companies. I called AES today, XX/XX/XXXX, to get clarity and check on why my credit report indicates there is still an issue of delinquency.
The employee noted that since XX/XX/XXXX, my loan was now in collection by XXXX XXXX XXXX ( XXXX ). When I called this number on XX/XX/XXXX, it goes directly to voicemail to a company called XXXX XXXX XXXX XXXX. Online, this company is listed as yet another name -- XXXX XXXX XXXX.
My complaint is against AES specifically for their mishandling of my gate loans, filing a severally damaging credit report, and the companies AES sends loans to for collection.
To date, I have no clear indication of the company to which I should be making payments and no statement on the history of the loans -- including payments made over the phone to the original debt collection agency, XXXX XXXX XXXX XXXX XXXX.
|
03/03/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
To whom it concerns if anyone, I have several DLPLUS loans through Fed Loan services. I have talked to several customer service representatives that have given misleading information. After talking to them about several different loan options like " Pay as you earn '', " income based '', and " revised pay as you earn '' programs all the income based programs that I have gotten quotes on. Then I called company to complete documents for these programs and was told I do not qualify for by another rep. I started talking to so called supervisors of these departments and they recommended that I consolidate my loans. I was told that if I consolidate XXXX of my loans online and consolidate the remaining XXXX loans on paper copy. Then I would have consolidate the XXXX consolidation loans. Then I would then qualify for the income driven plans. Which are much cheaper monthly payments. So then I had to go to another company " XXXX. '' Which has the online consolidation form I needed to fill out to consolidate the first set of loans. So I start the process and needed assistance so I contacted their support number. I talked to a supervisor in that company and she informed me that I only qualified for the income contingent plan that was ridiculously high. Like {$1600.00} a month. There is no way I am signing my name to that amount for just part of my loans through this company. I got on computer to inquire about FED Loans Services and there are thousands of people that experience the same kind of service. Meanwhile they stall and keep me on payment forbearance which accrues interest. This is the biggest scam I have ever seen. And this is a company that controls our kid 's educational future. And this is a Federal Program that should be an embarrassment to government officials that implement these programs. That being said I still have gotten " No Where '' with getting my loans consolidated and or gotten reliable information as to what loan repayment plans that I qualify for that are affordable. This is such a large problem that only thing I know to do is to contact a lawyer which is coming from a person that can not afford to pay these XXXX loan payments. Very upset.
I am not sure if you can assist me in getting this issue resolved.
Just to make you aware of how big this issues is here is a couple of links to look at about Fed Loans servicing. Which are not virus links.
http : XXXX http : XXXX Sincerely, XXXX XXXX
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07/10/2020 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
After experiencing severe and ongoing financial hardship related directly to the current and ongoing COVID-19 crisis beginning XX/XX/XXXX2020 and continuing today, I contacted my private student loan servicer, American Education Services, to request an immediate extension of the Coronavirus Forbearance extension on all of my privately held student loans with AES. Upon speaking to several representatives, I was informed that this should be no issue, as all lenders were being very responsive to COVID-19 forbearances and extensions. However, upon requesting this extension three weeks ago as well as informing AES that I had been also affected by an earthquake in the Southern California area which affected my work in XXXX 2020, I was informed that this would be sent to my lender for approval and that they would also attempt to get this approved for a 90 day forbearance internally. I was advised on XX/XX/XXXX2020 by an AES Supervisor that my loans would be processed for forbearance approval within 24 hours to present, my loans held by NCT have not been placed in Disaster Forbearance, as promised, and I have not been contacted by my contact person who is a liaison for NCT, Mr. XXXX XXXX with AES, after several voice mails on XX/XX/XXXX20, XXXX/XXXX/20, XX/XX/XXXX20 and XXXX/XXXX/20. Additionally, I have not been contacted by National Collegiate Trust, and was advised " there is no way to contact this lender ''. I remain extremely distressed at this situation, and appalled at AES and NCTs handling of my situation, especially as an individual who has been affected personally by the Coronavirus both medically and professionally and financially. In addition to being severely affected by the COVID-19 crisis, due to the nature of my work, my employment has been profoundly affected by other natural disasters in my area, most recently an earthquake and the Soledad wildfires in XXXX county. I am at this time requesting immediate and urgent contact from the Executive Office of National Collegiate Trust, to ensure that my loans are placed in an immediate Disaster Forbearance as related to the COVID-19 crisis, which continues to severely affect me due to the state of California still being largely on lockdown and my employment being affected severely. Please urgently ensure this matter is resolved and my loans are placed in an Emergency forbearance as related to the ongoing national crisis. Thank you kindly in advance.
|
10/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I am having difficulty getting timely response from my loan servicer, FedLoan Servicing, regarding an error they made in processing Public Service Loan Forgiveness Employment Certification.
In XX/XX/XXXX I submitted the Employment Certification form in anticipation of qualifying for Public Service Loan Forgiveness in XX/XX/XXXX. I received a response in XXXX where FedLoan Servicing failed to certify payments made from XXXX to XX/XX/XXXX that should count toward the requirements for Public Service Loan Forgiveness. I have spoken to FedLoan servicing monthly since XXXX regarding this issue. They have informed me that these payments werent certified due to an error made by their automated system in their initial review which listed payments from this time period as occurring prior to consolidating my loans with a Direct Consolidation Loan. In fact, I consolidated in XX/XX/XXXX.
They have informed me that in order to correct the error they will have to review these payments manually and can not give me a timeframe for when this review will be complete. They have stated that it can take several months. They can not provide any additional information about steps that have been taken to correct their error. Despite the error occurring during their review, they have consistently blamed the delay and inability to provide more information on response time from previous loan servicers.
I have asked directly about mechanisms to formally lodge my dissatisfaction and been told that all they can do is flag my account to show that I am not happy with the time it is taking to correct their error.
I find their inability to accurately review paperwork and correct their errors in a timely manner and their inability to provide useful information regarding the status of a review including any commitment on their part to meet a deadline unacceptable.
FedLoan Servicing and the Department of Education have been subjected to quite a lot of negative press regarding their poor performance in providing their clients accurate information and processing paperwork accurately and in a timely fashion. This negative press is well-deserved in my experience. I also find it troubling that they can not provide their clients avenues for providing feedback regarding their experience, nor can I locate anything on their website to provide feedback. It appears that they have no interest in improving their performance in these matters.
|
11/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
On or about XXXX XXXX I completed a Loan Rehabiliation program with XXXX XXXX and the US Dept of Education to successfully bring my student loans out of a default status and into a current status.
As part of completing the program, I was advised that any derogatory information tied to the old accounts would be removed from my credit report and replaced with a new account that does not have any negative remarks from the past.
On XXXX/XXXX/XXXX - I sent a special written request directly to XXXX.
In whole, it stated : { { { { { Regarding Account # XXXX Account # XXXX I 'd like to bring to your attention an error with your reporting of a rehabilitated student loan. I have previously disputed this reporting with all three major credit reporting bureaus on several occasions. Specifically, I am expecting the deletion of derogatory credit reporting on any William D. Ford Federal Direct Loan ( Direct Loan ) Program and Federal Family Education Loan ( FFEL ) Program - as specified in the terms of the Higher Education act and the Department of Education.
Specifically, it says : To rehabilitate a defaulted Direct Loan or FFEL Program loan, you must agree in writing to make nine voluntary, reasonable, and affordable monthly payments ( as determined by your loan holder ) within 20 days of the due date, and make all nine payments during a period of 10 consecutive months.
Benefit : When your loan is rehabilitated, the default status will be removed from your loan, and collection of payments through wage garnishment or Treasury offset will stop. Youll regain eligibility for benefits that were available on the loan before you defaulted, such as deferment, forbearance, a choice of repayment plans, and loan forgiveness, and youll be eligible to receive federal student aid. Also, the record of default on the rehabilitated loan will be removed from your credit history.
Therefore, I respectfully request you address my concerns here. I have enclosed copies of my credit reports highlighting the incorrect loans that keep getting verified as correct after a credit bureau investigation. For your records, this loan rehabilitation was completed by me early in XXXX, therefore I suspect ample time has gone by for you to correct your records. Kindly respond promptly. } } } } I have yet to receive a response from them after nearly 60 days and continue to have negative information on my credit report adversely affect me.
|
06/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Older American |
On XX/XX/2022, FedStudentLoan Servicing, PHEAA. attached a letter at my FedLoan Account regarding the update of payment counts toward my Public Service Loan Forgiveness Program. FedStudentLoan Servicing, PHEAA, never notified me in an email as they publicly promised to notify students, that my PSLF/TESLF FedLoan Account has been UPDATED and FedStudentLoan Servicing, PHEAA, counted my PSLF Eligible Payments as XXXX, with PSLF Qualifying Payments ( Total ) of XXXX. FedStudentLoan Servicing, PHEAA, stated that PSLF Qualifying Payments ( Remaining ) is 1/ONE, and Estimated Eligibility Date for PSLF is XX/XX/2022 ( XX/XX/2022 ). Should I not open my FedLoan Account, PHEAA on XX/XX/2022, I would NEVER learn about my PSLF ( Public Service Loan Forgiveness count and updated due date for my loan forgiveness ). More importantly, FedStudentLoan Servicing, PHEAA, has left out purposely ONE/1 month less payment-count toward the eligible 120 payments for my PSLF eligibility for forgiveness. This is WRONG and financially hurtful ; it directly violates my eligibility for PSLF, even though on XX/XX/2022, I uploaded my PSLF Updated Application ( XXXX/XXXX/XXXX for my complete student loans forgiveness, signed by my eligible employer XXXX XXXX XXXX XXXX [ see the document at my FedLoan Servicing Account ]. My PSLF application was signed by my employer on XX/XX/2022, which meant that FedStudentLoan Servicing, PHEAA, PURPOSELY omitted to count ONE/1 month payment more toward the eligible 120 payments for my PSLF eligibility for forgiveness. I allege that FedStudentLoan Servicing, PHEAA, left out this One/1 payment count voluntarily, so FedStudentLoan Servicing , PHEAA, will hold longer my Loans as 'hostages ', and WILL NOT PROCESS MY PSLF FORGIVENESS. In their letter from XX/XX/2022, FedStudentLoan Servicing, PHEAA, admitted that my eligibility date is XX/XX/2022. Then, WHY DIDN'T FEDLOAN SERVICING FORGIVE MY LOANS? FedStudentLoan Servicing, PHEAA, has received all my employers 's PSLF verified and signed forms up to XX/XX/2022, which includes XX/XX/2022, or the ONE month needed to be counted toward my PSLF for my student loans to be forgiven. Thus, FedStudentLoan Servicing, PHEAA, IGNORED ALL OF THE ABOVE, DID NOT ANSWER MY EMAILS I SENT. FedStudentLoan Servicing, PHEAA does not start the process of my public loans forgiveness, which has to be regarded, as I have completed ALL REQUIREMENTS FOR PSLF/TEPSLF Program/s.
|
10/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Advised to consolidate my loans with my parent loans for better payment plan.
They paid my XXXX XXXX even though it was specified to be excluded as it was free for1800.00 for XXXX.
Called servicer when i was notified they paid XXXX and told too late too bad nothing I could do.
After consolidation, turns out now I have unqualified loans and now I can not get better pay plans.
Placed all in forbearance as could not affordXX/XX/XXXX sent IBR application, debt breakdown and taxes for self and spouse with taxes for payment plan After acknowledging receipt, XXXX advised too old and missing documents, but none were ever requested.
XXXX Reapplied IBR Spouse and self and payments were now 40 % of our household income.
CalledXX/XX/XXXXadvised by servicer that I needed to complete another IBR which was doneXX/XX/XXXX and told I need to fill out form to take out of deferment. They would mail form ( form came XX/XX/XXXX ) and told they see the mistake that my spouses loans were not considered when paymnet was calculated and she would send for evaluation.
Called XX/XX/XXXXfollow up on evaluation and told that servicer no longer automatically calculates payments with spouse even when box is checked because too many people check in error. Advised that we would need to each fax in a letter requesting our accounts be reviewed together. Also this staffer was able to end deferment without a form.
Bill Came XX/XX/XXXX again wanting 35.5 % of our household income for my spouse and I.
his dropped from XXXX to XXXX mine is XXXX due in 14 days from notification giving us a total of XXXX due on our ICR plan.
As of XXXX/XXXX/XXXX no word on if our faxed letters were ever received or being processed.
Letter came XX/XX/XXXX explaining how they calculate ICR : XXXX or amount repaid annually over 12 years under standard plan multiplied by income % factor with XXXX divided by 12 or 20 % AGI - 100 % of poverty level which the calculate as XXXX however, we calculate jointly as XXXX total.
We want to pay these loans, but need something we can afford.
My husband and I work 2 jobs each and if we work a third job each next year the payment will just be higher so we are really stuck.
We have consistently been provided with bad advice, wrong information, delays in processing which continues to grow interest debt, loans erroneously added to consolidation that was to be left out and inconsistent payment plans by XXXX XXXX.
|
10/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
On XX/XX/XXXX, I called MyFedLoan Servicing to request a refund on my payments made during the covid pandemic, specifically three different payments. They told me that since my loans are no longer with the company, I must contact my new servicer XXXX.
I contacted XXXX on XX/XX/XXXX, and I submitted a refund request for loan payments during the pandemic. About a week later on XX/XX/XXXX, I called back to get an update and to pinpoint which loans I would like to have refunded. I made multiple payments during the pandemic, so I only wanted 3 loan payments ( which were made to 3 different loans, and therefore I paid off those loans fully at the time, closing the loan ). I specified the payments with the person I talked to. XXXX made on XX/XX/XXXX XXXX made on XX/XX/XXXX, XXXX made on XX/XX/XXXX.
I called back about two weeks later to see if I can get an update on my loan refund. I had about an hour long conversation with a gentlemen and he seemed to be knowing what he was doing and said he understands and will update the paperwork. About two weeks later I received a call and they were confused about my request since XXXX only has 2 of my loans, totaling XXXX, out of the XXXX loans that I had received during my XXXX. I explained the situation and stated that I made payments to loans XXXX, XXXX and XXXX ( XXXX made on XX/XX/XXXX, XXXX made on XX/XX/XXXX, XXXX made on XX/XX/XXXX ) paying them off fully prior to my loans being transferred to XXXX.
The person then explains to me that XXXX only received XXXX out of the XXXX loans, since the other XXXX loans were paid off and closed - MyFedLoan did not send the loan information over for the remaining XXXX since they were paid off. They then told me I had to contact MyFedLoan again and request the specific payments I made to be refunded and have those loans reinstated - and then probably transferred back to another servicer after they were. I called MyFedLoan and explained what happened, they didn't really care they gave false information. I called back again and talked to someone who was a little more understanding and then submitted my request for reimbursement of my three payments that I requested. But, they told me the request would take 2-8 weeks for request to be processed, and then another 8-12 weeks for the treasury to refund my actual amount.
So I wasted the last 6 weeks because I received false information multiple times from both services.
|
01/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Hello all, My complaints with my loan servicer, and specifically my XXXX XXXX loan forgiveness payments, are as follows : Complaint # 1 : A qualifying payment of {$260.00} was made on XX/XX/XXXX, with a due date of XX/XX/XXXX. PHEAA says payment does not qualify is because, " You did not make this payment within the required timeframe. '' I made the payment 10 days before the due date.
Complaint # 2 : Submitted annual recertification the Spring of XX/XX/XXXX via fax ( the only way for paperwork with the company at the time ). Try to contact company multiple times throughout XX/XX/XXXX ( even made extra payments ) to check on my status, and still received no word of my recertification. Because of this, I was forced to put my loan into administrative forbearance. I finally receive certification in XX/XX/XXXX, 6 months of missed time.
Complaint # 3 : Delays my income/employment certification AGAIN from XX/XX/XXXX through XX/XX/XXXX. Another 3 months I can not count due to their unbelievable delay/lost paperwork. If you look through phone records on my account, a manager called me back informing me of restitution for their errors, which never happened.
Complaint # 4 : Paid {$320.00}, based on an email from them saying " We want to remind you that your payment of {$320.00} is due on XX/XX/XXXX. '' However, is not counting the payment because " You did not pay the full installment due. '' I have an email in my hand right now that showed them saying I owed {$320.00}. I paid exactly what they asked.
Complaint # 5 : Another extreme administration delay in processing my paperwork for changing my repayment type, this time from XX/XX/XXXX through XX/XX/XXXX. It is unfathomable that it takes 3 months to review paperwork that can now be automatically uploaded online and reviewed.
As seen in the Massachusetts lawsuit against PHEAA has failed to process borrowers ' IDR applications timely and properly, thereby depriving borrowers of the opportunity to make qualifying monthly payments that count towards loan forgiveness. To accommodate its processing delays, PHEAA has put borrowers ' accounts into forbearance status, which is not a qualifying repayment plan for loan forgiveness. This is not acceptable, and I am requesting that the above mistakes and delays be corrected via restitution. As a XXXX XXXX working for a XXXX, I 'm relying on this program and these mistakes are unbelievable. Please help.
|
02/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
I paid of my student loan account in the amount of XXXX on XX/XX/XXXX as part of my home refinance. A check was cut from our title company for this amount on XX/XX/2016. On XX/XX/XXXX, I checked in with the title company and they reported to me that the check had cleared their account and had been paid to Fed Loan Servicing. My online account with Fedloan Servicing still reflected a full XXXX balance remaining. I called FedLoan servicing to see if they could see a pending payment to my account to pay it in full. They checked my account and all pending payments as well as an additional accounts for payments received that are not associated with an account number and they were unable to locate the nearly {$50000.00} I paid to them. Because of this, I was left with no choice but to believe that Fedloan had mis-directed this money and a stop payment was issued and a new " urgent '' payment issued that same day, to prevent me from losing this money. The next day the money posted to my account. But then was removed due to the stop payment. It then took Fed Loan servicing 10 days to post the second payment to my account. In the meantime due to this mishandling of this account on the part of fedloan servicing interest in the amount of {$320.00} was allowed to accrue on the account. I attempted to resolve this issue and asked for a refund of this amount through the BBB but they responded that despite their error, I am responsible for all interest that accrues on my account until the balance is paid in full, which it would have been in XXXX of XXXX if they had appropriately handled the money and not withdrawn it from my title company 's bank without posting it to my account. In addition, the people that I have had the misfortune of dealing with at Fedloan servicing have been universally condescending, unhelpful and trite in their response to any inquiry I have made and most certainly in response to this complaint. This company is criminal and unprofessional and should not be allowed to service student loans. Or students should be given the option to move their debt to a more reliable and honest lender and not forced to deal with this unethical criminal company. If you have any ability to help me I would request that the interest allowed to accrue on my account between XX/XX/XXXX and XX/XX/XXXX be refunded. If not, I would request that my complaint be made public as a cautionary tale to other borrowers.
|
09/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have been working for Public Service Loan Forgiveness since graduating from medical school in XXXX. I consolidated my loans and set up automatic payments ( usually by XXXX XXXX House ) direct from my bank accounts. I changed my loan servicer from XXXX XXXX, whom I found very capable, to FedLoan. By XXXX of XXXX, I noticed that their count of my qualifying payments seemed to be far short of what I expected. I asked them to review. They counted it as a request to see if I qualify and told me I did not. I called again, asked for help, was told a ticket was being opened, and received a packet in the mail with copies of payments from previous loan servicers, such as XXXX XXXX, XXXX, and even DirectLoans, I believe. There was nothing to help me understand the codes listed, what the information actually was, or how it translated to the count that FedLoan was telling me. I submitted paperwork again to certify my payment count around the end of XXXX, and was told I had not made enough payments. I called customer service to ask for help, and from that call was sent a letter documenting balances and payments made in XXXX and XXXX ( most of the payments I believe are being counted erroneously are from XXXX to XXXX ). So those were useless. I called again ( I am not sure which month, estimate around XXXX or XXXX ), and did finally speak with a CSR who agreed that because of the reason for the payments not counting, " Out of Window '', ie paid after the due date for that particular payment, all in a row, for nearly every loan, that it looked like essentially something had been shifted in terms of what due date a specific payment was being associated with. Those account for 3 years worth of payments. Another 7 payments ( x XXXX loan account numbers ) don't qualify because they could not find a bill for that particular payment. It seemed like at least the Out of Window payments would be manually reviewed and reconsidered as qualifying. I then received notice on XX/XX/XXXX that they felt all counts were correct. I called again on XX/XX/XXXX, and was told the only option was to request a manual review again, so I did. I am still waiting to hear back from that, but am not confident that they will do it correctly the second time around. I have been caring for underserved patients for 11 years now, paying off my loans the entire time. FedLoan is incompetently handling my PSLF and is bailing out anyway in XXXX.
|
01/05/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
I am enrolled in the public student loan forgiveness program. I have submitted my employer certification form regularly and qualify. I have also been in a qualifying plan with income based repayment. This is through " Myfedloan. '' The number of qualifying payments fluctuates seemingly at random. I asked for a review of this in XX/XX/XXXX and was told that I would receive a phone call and e-mail about progress. I had received no communication so I called again XX/XX/XXXX. Then I was told it may take six months. In XXXX I received a letter ( which I have attached ) that showed updated payment amount. However, these have once again begun to fluctuate. As an example for 1 loan : XX/XX/XXXX - 32 qualifying payments ( this is the first loan listed on the XXXX bill that is attached ) This number was quite low. And prompted the original phone call in XXXX.
XX/XX/XXXX - 78 qualifying payments, letter attached.
XX/XX/XXXX - Bill confirms all of these amounts, bill attached XX/XX/XXXX - Multiple loans change amount of qualifying payments ( majority go down, meaning I lost payments ).
XX/XX/XXXX - Several loans lose more payments. My employee certification form was once again sent and accepted.
I called again on XX/XX/XXXX. They tell me that my file is still in review. Can you imagine making a XXXX dollar monthly payment and after multiple months they take 10 payments away? If this was a car and you went to the dealership and they told you the last XXXX dollars didn't count, what would the legal system do? There is no point person for my case. They will not give me a possible end date, merely saying they are " working on it. '' They will not call or email updates though they always say they will. They will not give me any of the paper work they are reviewing to make these determinations. I speak with someone different each time I call. I am getting closer to what should be an end date for forgiveness and in reality there is no end in site as they can simply erase multiple payments for no clear reason. Along with this, I am stuck with my ridiculous interest rate of 7.3 % on average as you can not refinance and stay in the PSLF program. Biggest scam ever. I can not plan for my future as I have no confidence this program is going to actually work, yet I feel stuck as I am so far in at this point that refinancing would result in dramatic financial hardship.
Please help me make them accountable!
|
07/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Was given misinformation repeatedly about the status of my IBR, application submitted in XX/XX/XXXX ( while tax retrieval tool was down ). Was not notified of need for supplemental documentation. Was told by representatives there was no record of IBR application from XX/XX/XXXX. Called multiple times and spoke with representatives not knowledgeable about the ibr application process, who provided misinformation. On XX/XX/XXXX was told to reapply ( the website at fedloan was down all weekend ) and that there was " plenty of time '' to do so before expiration of current low payments per IBR. Four days after this conversation with this representative ( who encouraged me to take time, as there was " plenty of time '' until the next payment due date, and that a new IBR was necessary due to no record from XX/XX/XXXX ), I was sent notification that the XX/XX/XXXX IBR was expired that day due to nonreceipt of tax information. Called again, and was told not to worry, that the IBR was received and would be applied to the next upcoming payment. Then received notification that my XX/XX/XXXX IBR was processed, approved, but would not be applied to XX/XX/XXXX 's payment. Called company to complain about misinformation provided by employees, about an IBR from XX/XX/XXXX, and if I had been allowed to submit tax information for this request, my IBR would have been applied for XX/XX/XXXX and not XX/XX/XXXX. Employees tried to tell me my only option was forbearance, and other costly options which would include capitalization of my loans. Manager would not honor the most recently approved IBR payment amount for XX/XX/XXXX, was rude, raised her voice, and continued to argue that there was no misconduct on their part and that she would provide " more training '' to employees who gave false information. All I asked for was for them to apply the most recent IBR to the next upcoming payment due. This was something they said they could n't do, even though other servicers had done his in the past to correct employee mistakes. Instead of not being able to fix this, they are simply choosing not to. So, they 're simply going to educate their employees, but I have to for over almost {$900.00} of payments I can not afford at this time due to temporary unemployment. This is fraudulent, unethical, and predatory. I feel they are purposefully doing this to steer me towards more expensive options which include capitalization.
|
09/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
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Fed-loans will not grant me XXXX loan forgiveness for working in a low-income school even though I have since I began teaching in XXXX XXXX, XXXX. The school that I worked at for my first two years of teaching were so low income that the XXXX XXXX Department ended up closing the school down. The have a hired man who is over all things about that school at the XXXX ( XXXX XXXX Arkansas XXXX ). When I submitted the form for XXXX loan forgiveness it was for 2 years at XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX XXXX, Arkansas XXXX. That is the address for the XXXX because the man, XXXX XXXX XXXX, in XXXX company is the XXXX XXXX for the paperwork dealing with that school. I have combined 3 years that I had for teaching at XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX, XXXX, AR XXXX, to equal a total of five years of teaching service in a low income school which qualifies me for XXXX loan forgiveness. It was denied based on having NO XXXX office signature which it does have to qualify. I submitted it this way for a total of 4-5 times, each time I was denied for either the same reason or not qualifying for enough years taught even though I do have the 5 years. I then waited til I had 5 years total at XXXX XXXX XXXX XXXX to re-apply. When I re-applied I had talked to fed-loan servicing department and had been given step by step directions that I needed to follow to ensure that it would not be denied. I followed the directions completely and re-submitted to only be denied again. I then waited til XXXX to try one last time to get the loan forgiveness that I fully qualified for to only be completely ignored by Fed loans who 's only response was to send me an application for XXXX loan forgiveness, the exact form that I had submitted. So thinking that was a lost cause I then applied for XXXX XXXX loan forgiveness which is where if I teach and pay for 10 years then my loans are forgiven. XXXX XXXX, XXXX will be 10 years so I applied and to no surprise was denied for that as well. I am a community helper that gives back on a daily basis and it is not right for me to be making less than a waitress after 2 degrees and 10 years of public service. I have worked Extremely Hard to better myself being the first and only of XXXX children to graduate with any degree at all in my family. The least that could be expected is that I can make a living without worrying about having the money to support our XXXX children!
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06/19/2019 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hi. I had to resign from my job in XXXX XXXX to move back home to care for my sick father in XXXX, Texas. His health went into decline after my older brother passed away. After moving back to XXXX, Texas, I have struggled to find permanent employment. I have been working temporary jobs through staffing agencies, however at times I've gone from one to four months without any work assignments or income. In XXXX I ended an assignment and contacted AES/XXXX XXXX about my financial situation. I request an Income Based Repayment Plan with them around XX/XX/2018. They verbally approved it on the phone and said they would send me additional details. I did not receive additional information requests or forms to fill out. By XXXX, I called them again to find out what the status was, however they have been charging me for late payments the whole time. In XXXX they said that they received an approval from the Department of Education 's Student Loans agency indicating that I was approved for Income Based Repayment. I uploaded copies of my paycheck stubs and Tax forms. However, AES/XXXX said they rejected me because they did not receive those documents. I asked them why they did not take that up with the StudentLoans.Gov representatives and they said they did not know. I'm now over 6 months late on payments with them and they have not gone down or been adjusted based on my income, however late fees have accumulated. I feel like they have behaved in predatory ways and steered my loans into default by creating stonewalls in every way that I tried to adjust payments based on a change in my finances. When working with federal loans, I was able to upload all requested documents online, easily. This was not the case with XXXX/AES. When working with AES/XXXX, they did not allow me to upload documents online and said they sent things in the mail and they operate by old fashioned mail only. Before moving to XXXX, I paid all of my loans responsibly and I was gainfully employed. My credit score was above 650. Today, AES/XXXX has ruined my credit score and this will make it difficult to find permanent employment since most employers in my field conduct comprehensive background screenings that include credit checks. I would like my credit to be fixed and negative marks removed by AES/XXXX, and I would like to my account to be adjusted so payments are based on income and the fact that I have other loans as well.
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10/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In the XXXX, I was accepted into a XXXX at the University XXXX. On XXXX XXXX, XXXX, I received the email below from fedloan servicing.
" UNIVERSITY XXXX notified us that you 're enrolled in school. We placed your loans on an In-School Deferment or updated your existing deferment dates. This means you are not required to make payments until your deferment ends. However, if you are able to make payments while on a deferment, it helps to reduce the total amount you have to pay back.
In-School Deferment Dates Deferment Begin Date XXXX/XXXX/XXXX Deferment End Date XXXX/XXXX/XXXX '' So, since I was under the impression that my loans were in deferment, I did not make payments in XXXX or XXXX. That was fine. There were no issues in XXXX or XXXX XXXX. Then, on XXXX XXXX, I received the following email ...
" Account Number : XXXX Your FedLoan Servicing account is due for a payment on XXXX/XXXX/XXXX.
To make this payment, select " Make A Payment '' below and sign in. Or go to Account Access at MyFedLoan.org and select " Payments & Billing ''. You may also view your most recent billing statement at this same location and in your paperless inbox. '' Please note - the email was sent XXXX XXXX, and the bill was due XXXX XXXX. Really, I get one day notice when I was under the impression the loans were in deferment? When I called fedloan servicing this evening, the gal I spoke to could not find evidence of a bill and apologized because this delinquency was their fault. I was presented with two options - pay the amount in full, or file a one-month forbearance. A forbearance would have helped, but when you 're paying XXXX dollars a day in interest it 's not really worth it at that point.
I graduated with about {$45000.00} in student loan debt. Not nearly as bad as it could have been, but I 've worked my XXXX off to repay my loans in full and on time. I 'm not on income-based repayments, and I 've NEVER missed a payment, but now, I 'm responsible for " fixing '' this problem that was not my fault.
How can they change the status of your loans without notifying you? How do you know you need to make a payment when you do n't receive a statement?
Note to all, login to your accounts and stay on top of things! If I would n't have caught this mistake when I did I would have risked it damaging my credit score, the score I 've worked hard to build, the score that controls your financial well-being.
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07/08/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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In XX/XX/XXXX, I submitted an application for Borrower 's Defense for discharge, regarding a fraudulent for-profit school that has since been proven evident of fraudulent and deceptive practices in a XX/XX/XXXX nationwide settlement of XXXX XXXX to 180,000 students across 48 states. My school, XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) located in XXXX, FL, which was a XXXX XXXX XXXX ( XXXX ) school that closed in XX/XX/XXXXthen renamed XXXX XXXX, defunct in XX/XX/XXXX. I am reporting that this XXXX lawsuit and settlement was issued unjustly to XXXX Direct loan borrowers and excluded FASFA, federal student aid borrowers. My complaint is regarding the Federal Department of Education Borrower 's Defense Department processing and judgement of denial, I received on XX/XX/XXXX. This recent settlement case, XXXX XXXX public scrutiny and admitted guilt by way of XXXX XXXX XXXX XXXX settlement to students nationwide should have been means for discharge from a logical stand point. Are there legal principles, documents or processes that are unknown to me that I can submit to the department that were submitted in the plaintiffs court case? There have illegal and unjust on 2 profound levels that I am experiencing.
The first injustice has taken place just like highly publicized schools such as XXXX and XXXX XXXX, for-profit institutions have too much fraudulent leeway to exist and systematically violate the use federal and private resources for the public. First generation college seekers, minorities, low income, among other disenfranchise groups of people were targeted in this corporation 's higher education scam. My entire primary education financial offerings were through XXXX XXXX and not XXXX direct loans, which I had no education about.
Discrimination and neglect is the second level of illegal and unjust processing. Because this lawsuit only pertained and was carried out for a certain group of borrower. The bulk of students attending these schools were financed through federal loans, so why wasn't there financial restitution given to all students who are seeking relief by way of discharge, that has been in a timely process for 3 long years of life unfairly and to a unfair resolve.
I have submitted an option for reconsideration, as of XX/XX/XXXX, officiated XX/XX/XXXX but have not been provided any guidance by the Borrower 's Defense Department on what is needed information for approval.
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12/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am enrolled in the Pay as you earn plan through XXXX and also in the Public Service Loan Forgiveness Plan. I have been in this program since XXXX and have renewed it the same way every year- with the application, check stubs, and my W-2. This year I turned the application and supporting documents in on time. On XX/XX/XXXX I received a letter stating I also need to turn in my 1040 which was sent in on XX/XX/XXXX. I received a letter on XX/XX/XXXX that said I have been approved and to continue making my normal monthly payment ( {$39.00} ) until XXXX and then the amount would increase to {$46.00}. I made that payment on XX/XX/XXXX but saw the amount that was due is {$240.00}. I thought this was just a lag in the system and things would catch up since my paperwork was still being processed. I received texts and emails stating I was overdue on my payment and still owed the {$240.00}. I called on XX/XX/XXXX and spoke to 4 different people including the supervisor at XXXX. They said the letter was from XX/XX/XXXX and that turning my 1040 in on XX/XX/XXXX was more than the 10 days late that they allowed. The letter I have in my paperless inbox is dated XX/XX/XXXX and turning the letter in on XX/XX/XXXX is less than 10 days from that date. She said that the bill came out while my paperwork was being processed and there is no way this can be changed to the normal monthly payment of {$39.00}. I asked why they are unable to change this since the paperwork has been processed and was turned in on time. I was repeatedly told that my paperwork was turned in late and it should have been turned in earlier. I asked why I need my 1040 this year and they said because I checked the box that said to include my taxes. I have looks at my other applications and this box has been checked on those and I have never had to do this. I have only needed check stubs and my W-2. Everything was turned in on time. Since I have been told there is nothing they can do about this and this is the amount due, they told me to do a forbearance. I can not afford this payment which is why I am in the Pay As You Earn Plan. I have XXXX XXXX, a mortgage, bills, and limited income. The customer service I received was terrible. I did everything I was asked, turned everything in on time and because it took almost a month to process the paperwork, I was stuck with this amount and had no choice but to do a forbearance for this month.
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04/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have numerous complaints about my loan servicer, FedLoan.
1. The process of transferring my loans from XXXX to FedLoan was done incorrectly and my payments that were approximately {$50.00} ( income based repayment ) were {$150.00} ( income based repyament ) because they did not calculated my payments off my adjusted gross income.
2. I was recommended by FedLoan to enter forbearance to buy time until my yearly tax returns were released, so they could recalculated my monthly payment of my IRS adjusted gross income. This actually caused me to be denied for the repayment plan because I was in forbearance, capitalize my loans unfairly, and revert to a 10 month standard repayment of almost {$4000.00} ( approximately 2 months worth of my pay ).
3. I was denied at least 3 more times over the course of a year for my desired income based repayment plan for various reasons including unacceptable FedLoan delays in processing my infomation leading to expiration of the required application, inconsistencies between paper and online FedLoan IBR applications and loss of my employment salary information by FedLoan. It should also be noted my loans then capitalized multiple times and I also missed out on 12 potential qualifying payments towards the National Public Service Loan Forgivness program because of the above delays.
4. Rudeness and unhelpfulness from the FedLoan staff, including initial denial of my request on the phone to simply check their fax machine to verify they had received one of my applications.
5. After finally entering the income based repayment ( pay as you earn ) plan, incorrect tallying of the total payments I have made towards National Public Service Loan Forgiveness at least 3 times over the following few years. They still can not correctly count how many payments. I am told that they are submitting my information again to recount but have not heard anything in at least two months.
6. Employment recertification is requested from me on a more frequent basis than yearly because they are inefficient at keeping track of their paperwork. Why do I have to re certify again so soon? I just did this.
It should be noted that I have already had a lawyer for a period of time to help me gain enterance to the program and I submitted a long list of complaints to the US department of Education. Their response was less than satisfying. My desired resolutions have not been done.
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07/21/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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I have recently applied and have been approved for a debt consolidation through my student loan lender, FedLoan Servicing as I was having difficulties making the minimum monthly payment of approximately {$500.00}, and had determined that the consolidation would reduce my total monthly payment. The initial call I had made to FedLoan Servicing for help with my monthly payments was on or around XX/XX/2019, at which time the gentleman I spoke with said my past due debt with FedLoan Servicing, which was only 30 days past due and totaled about {$700.00} at that time, would be put into an emergency forbearance while the application was being processed and no further payments would be required until the application review was complete. Please note that the balance owned was considered past due despite my good faith efforts to make payments in XXXX and XXXX for {$100.00} and {$400.00}, respectively, which was as much as I can afford, albeit not the {$500.00} they were looking for. However, I had to call FedLoan Servicing back 4 additional times between the initial call on XX/XX/XXXX through early XXXX as I continued to receive collection notices for the outstanding balance. Each time I spoke with a rep they apologized and stated that the outstanding amounts should have been placed into forbearance but for some reason ( that they couldn't ever explain ), that was effective XX/XX/2019. Each time they would 'correct ' the issue to retroact back to my initial call in XXXX, and within a week I would receive another notice looking for payment and go through the whole process again. The consolidation was finally approved on XX/XX/2019. However, all of the individual student loans which are included in the consolidation were erroneously adversely reported to the credit reporting agencies by FedLoan Servicing as 'adverse accounts '. Each of these loan payments have been included in my consolidation, which is current. I have included an overview of my account with FedLoan Servicing for you to review. I need to have the erroneous multiple adverse entries for FedLoan Servicing removed from my credit report as this information is not correct. How can these be considered adverse if they are showing as 'paid in full ' and part of the consolidation per my FedLoan Servicing account overview? This 'error ' has caused my credit score to drop dramatically and I need to have this corrected as soon as possible.
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03/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Currently I have approximately 400 K on students under XXXX where I was under IBR payments which was also qualifying PSLF payments since XX/XX/XXXX.
On XX/XX/XXXX - I received a letter from XXXX informing me that my annual IBR income renewal was coming to review by XX/XX/XXXX where I need to resubmit my annual income certification. I completed that before that date and received a second letter on XX/XX/XXXX informing me that my request to switch from IBR to REPAYE was being processed however they required that I change to standard repayment prior to the switching to REPAYE. This requires a full standard payment which is not affordable to due to my income to debt ratio and thus XXXX places my account into automatic forbearance while the transition to REPAYE occurs. During this time I received a 3rd letter on XX/XX/XXXX indicating that my loan successfully converted to REPAYE with a monthly repayment of XXXX ( this new payment under REPAYE qualifies for PSLF payments ). However when I log into XXXX to submit payments, there are completely different amounts of required payments which I spent 4 -6 hrs over 3 phone calls ( prolonged periods of hold, various transferring to different personal ) and no one was able to verify where these differing amounts and they where coming from and what was accurate vs inaccurate. Every single person that I spoke could not identify the various amounts that is populating as my payments.
To put into context based on the paper invoice I received a bill of XXXX ( REPAYE calculation based on my income ) but the dashboard when I log in to XXXX was showing 2 different amounts totaling approximately 2,200. Again tried to clarify with various personnel over the phone at XXXX and no one could verify these amounts and how they populated to my account.
I am concerned because I have been making payments on time and consecutively in order to reach my 120 payment goal for PSLF. By not clarifying this current error in a timely fashion XXXX is forcing me to go into a forbearance and require me to make my monthly payment which wouldn't qualify towards PSLF. This is not acceptable when : A. I submitted my income verification ahead of schedule to appropriately convert from IBR to REPAYE to not miss a payment B. when XXXX forces us into forbearance which interrupts qualifying payments into PSLF. We should be penalized for this when its the errors from XXXX 's side.
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07/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted my re-certification for Income Based Repayment plan to FedLoan within the deadline window in XXXX. In XX/XX/XXXX I was direct debited for my standard repayment plan ( without adjustments for income based ) which was {$280.00} higher than it should have been with my income based plan XXXX a total of {$550.00} XXXX. I called to ask why this happened and was told it was because I submitted the documentation too late. I was nearing the deadline, but submitted all the paperwork prior to the deadline and was approved for a new amount and sent confirmation of this before the payment direct debited in XX/XX/XXXX. I was told to call my bank to deny the full amount of direct debit and get my money back. I did this, but then my non payment was marked delinquent. I was told it would take 45 days to resolve this through a payment override request at which time they would bill for for the correct amount XXXX {$270.00} XXXX and the extra {$280.00} would be cleared and not marked as a payment due.
I waited the full 45 days and when I hadnt heard anything, I called. I had to re-explain my story to every person I talked to and kept being told it would be processed eventually. Finally, at the 90 day mark, I spoke with someone who told me it could be expedited. He did this and it was processed in another week. I was called and told to submit the payment of {$270.00} and an employment certification form for PSLF. I did both and not only were my payments for XXXX not counted towards the PSLF, but the {$280.00} did not get cleared from my account. Since I was marked as delinquent in XXXX, they keep applying every new payment to the oldest amount due, which is causing every payment Ive made since then to be marked as delinquent. I called and asked about this and was told they had to review the delinquency and that the override request I had submitted in XXXX was never intentioned to clear the {$280.00}. They could give me no timeline as to when this would be reviewed or resolved. It has now been 4 months of dealing with this. Every time I call, I speak to someone different and have to re-explain and they refuse to give me a caseworker to help resolve this situation.
I also have a letter from XX/XX/XXXX asking me to re-certify my income based plan, which states that if I dont, the payment will increase in XX/XX/XXXX ( which doesnt make sense as to why my payment increased in XX/XX/XXXX )
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08/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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My loan is with Fedloan. My first issue with them was when my monthly payment increased after 11 months, instead of 12 months. I called several times and spoke with customer service representatives. Finally, an alert representative realized the problem and I was given an administrative forbearance.
My current issue is that my new monthly IDR recalculation was approved to start XXXX/XXXX/17 for {$270.00} and I retired XXXX/XXXX/17. I called Fedloan to ask the procedure to obtain a new payment amount, since my monthly income significantly decreased from {$4100.00} to {$2800.00}.
I was instructed to complete another IDR and check the box for it to be completed immediately. On XXXX XXXX, 2017, I uploaded the completed form and income verification on the web site. The next day I called to make sure the documentation that was uploaded was sufficient. The representative checked the information and assured me that it was sufficient.
I called several times from XXXX XXXX, 2017 to XXXX XXXX, 2017, regarding the status of the request. I was told by representatives that the response time could be from 2 weeks to 1 month.
On XXXX XXXX 2017, I received a letter stating the request was denied for the following reason : unable to determine your current income because document you provided doesnt clearly indicate the frequency of your pay. I immediately called Fedloan to have the representative retrieve the documentation and let me know exactly what needed to be in the verification letter.
The representative pulled up information and stated that the letter clearly states in the first sentence that I am paid monthly. He notated the account and sent the documentation back to be reviewed again. ( I did not submit any additional documentation and received a letter on XXXX/XXXX/17, notifying me of the new payment of XXXX. ) The new payment was due to start XXXX/XXXX/17, instead of XXXX/XXXX/17. Since they did not complete the 2nd review until XXXX/XXXX/17, I was penalized for their mistake. They used the same documentation that was originally submitted to recalculate my new payment. I requested that an appeal be submitted, because I was being penalized for their error.
Also, I requested an administrative waiver for XXXX and XXXX, since the payments were more than I could afford. I was told that it was nothing they could do regarding the missed payments, because of the closeness of the recalculations.
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02/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
Servicemember |
I am currently on an income-driven repayment plan in which I have to re-certify annually. I submitted my certification documentation on XX/XX/XXXX. Since that date, I still have yet to receive a change in repayment plan. On XX/XX/XXXX, I contacted Fed Loan Servicing requesting a status update on my request and received a response on XX/XX/XXXX, stating that I would need to make a payment in the Standard repayment plan to proceed with the request to change my income-driven repayment plan. I paid the minimum due of {$360.00} on XX/XX/XXXX. It was communicated to me on XX/XX/XXXX, that my documentation had missing information-how often my husband and I are paid. I responded with the requested information on XX/XX/XXXX, and was under the impression that my request would be processed. I followed-up via e-mail with Fed Loan Servicing on XX/XX/XXXX, asking for a status update. I received a response the same day that I had satisfied the one-time payment and that I would be contacted once the review was completed. On XX/XX/XXXX, I still had not received any notification so I, again, e-mailed Fed Loan Servicing requesting a status update. I was informed by " XXXX '' that the payment that I made XX/XX/XXXX did not qualify and that the opt-out procedure had not yet been submitted. Please remember that I did not submit my request until XX/XX/XXXX, to begin the process so I 'm still unsure where the information about my XX/XX/XXXX payment came from and XX/XX/XXXX, they were supposed to submit the opt-out procedure. At that time on XX/XX/XXXX, I contacted Fed Loan Servicing by phone. The representative apologized and stated that there was a mistake on their end. He contacted his supervisor and they escalated the request. I received documentation from them on XX/XX/XXXX and XX/XX/XXXX, which the rep. stated would happen so, again, I thought things were moving along. Now, it is XXXX XXXX, XXXX, and I just received an update. My request was denied due to missing information-how often my husband and I are paid. I had already provided this information back on XX/XX/XXXX. I responded via e-mail to the request for the information and also advised them that I had already provided the information to them previously. I am very frustrated with this process and the lack of competency to complete my request. I have been through this process for a couple of years now and have never had this problem before.
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09/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My student loan, currently serviced by XXXX XXXX, has been in an Income Driven Repairment plan up until XX/XX/2018. On XX/XX/2018, I received a letter indicating that I had to submit a recertification to stay in the Income Driven Repayment program. This letter stated that the deadline for submission of all materials was XX/XX/2018. I completed a paper application which was received by XXXX XXXX on XX/XX/2018, however, was notified that it was missing a specific piece of information ( the frequency of being paid ). I called on XX/XX/2018 and verbally advised that I was paid biweekly. I was told this would be added to my application and my application would be processed. On XX/XX/2018 I called to check on the status of application. At this time I was told that my prior phone call had been " noted '' on my account, however, the application was not forwarded for processing. I was then advised that the application would be now be entered into pending status as of XX/XX/2018 ( still well before the XX/XX/2018 deadline explained in the XXXX letter ). On XX/XX/2018 I called again and was assured that my application was complete and was being expedited for processing. Without explanation or indication my application had been reviewed, I called again on XX/XX/2018 and was told that it was too late, the bill from XXXX had been generated at the full 10 year repayment plan rate ( a monthly payment of greater than {$4000.00} compared to my income driven repayment amount of less than {$400.00} ). I was given no explanation as to why my application had been delayed despite being told previously that it was complete and on time.
I submitted all my materials on time and was told multiple times that my application was complete and ready for processing. However, due to internal miscommunications and incorrect information given to me by XXXX XXXX, my Income Driven Repayment Plan application is delayed forcing me to either pay 10x my monthly payment ( which I can not afford ) or defer the XXXX monthly payment and thereby delaying my Public Service Loan Forgiveness repayments. I feel like I did everything right and due to their own mistakes I'm left owing thousands of extra dollars on my student loans. If any consumers are reading this - if there are any issues with any application of any type call two times per week and take notes on every phone call until your application is actually processed.
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10/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I submitted a CFPB complaint on XX/XX/XXXX, as FedLoan Servicing was not providing sufficient information about the status of my requested refund for payments made during the XXXX freeze. My original request to FedLoan Servicing accepted on XX/XX/XXXX was for my {$19000.00} in payments made between XX/XX/XXXX and XX/XX/XXXX to be refunded so that my loans would be reinstated and become eligible for {$10000.00} in debt relief/forgiveness under the Biden-XXXX Administration student debt relief plan.
On XX/XX/XXXX, the XXXX XXXX XXXX XXXX ( " XXXX '' ) at the Pennsylvania Higher Education Assistance Agency ( " PHEAA '' ) responded to my CFPB complaint, saying : " XXXX performed a comprehensive review of your account. This investigation included the review of all relevant account history and documentation, including any information you provided to us. As you may know, PHEAA/FedLoan Servicing did not renew its federal loan servicing contract with the United States Department of Education XXXX XXXX of XXXX XXXX XXXX XXXX XXXX ), which means PHEAA is unable to process your refund request. Although your account is not active at this time, it will be transferred to another XXXX servicer. You will receive ( or should have received ) communications regarding this transfer. Your outstanding refund request will be sent to the new servicer, who will be able to assist you with your refund request, and if approved, will result in a reinstatement of your loan balance. '' On XX/XX/XXXX, following PHEAA 's CFPB response, I re-contacted FedLoan Servicing by phone as I had not received any communications regarding the transfer of my account to a new servicer ( as indicated by PHEAA in their CFPB response ). A supervisor at FedLoan Servicing confirmed that my account had not been closed/transferred and reassured me that FedLoan Servicing would be responsible for issuing the refund to me and reinstating the loans and that my account nor this process would be transferred to a new XXXX servicer. The supervisor told me this would occur in a minimum of 90 days but could not provide further guidance or timelines.
Now I am in a position where PHEAA is providing conflicting information on the status of my account. I am left unsure if/when I will receive a refund and be able to proceed with the subsequent steps to apply for loan forgiveness from the Department of Education by the application deadline.
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07/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I am a teacher trying to qualify for Public Service Loan Forgiveness. XXXX XXXX promised to me on or about XX/XX/XXXX that by participating in the graduated payment plan, which ultimately required me to pay more money per month, that I would achieve loan forgiveness no later than XX/XX/XXXX. Additionally, XXXX XXXX placed a deferment on my loans when I did not request a deferment orally or in writing. Subsequent to that discussion, my loan servicing company, XXXX XXXX, was replaced with XXXX. Once XXXX took over the servicing obligations, I was told that XXXX XXXX gave incorrect advice and that XXXX would not honor the agreement entered into by XXXX XXXX, to wit : that by entering into the graduated payment plan, and paying more money per month than I would have otherwise, I would receive loan forgiveness by XX/XX/XXXX.
Due to XXXX XXXX dishonesty and misleading conduct, and due to XXXX refusal to honor an agreement made regarding my loan, I have suffered the following harm : 1. I was deceived and coerced into making a higher monthly payment than I would have otherwise been required to make ; and 2. My loan forgiveness date was extended by at least 5 years, which means I am now making a higher monthly payment for a longer period of time ; and 3. I have had to seek the advice of counsel to address this issue, which has caused me to incur out of pocket expenses that but for the deceitful conduct of XXXX XXXX and XXXX, I would not have occurred.
In short, I have made 120 payments that should have been qualifying, and I am now being told that half of my payments did not count for various reasons. Whenever I speak with XXXX customer service, they tell me that I am correct, and they do not know why I am not getting credit for most of the payments, but they are still not correcting the issue. They are now telling me that it takes up to a year to investigate these problems, when I should already have my loans cancelled in a couple of weeks. I have asked for these issues to be resolved several times a year for the past 5 years, but they have not been addressed. In fact, some of my loans are expected to take LONGER to repay, even though I have continued making on-time payments. When I sent them the above letter asking them to honor the loan forgiveness I was promised, the responded by sending me a list of my loans and their interest rates, which clearly did not address the issue.
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12/19/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I received a letter from FedLoan Servicing dated XX/XX/XXXX. The letter was regarding a response to my request to have a portion of my student loans discharged due to school closures. I was advised in the letter that I am no longer obligated to make payments on these loans. I was also informed that all adverse credit history associated with the loans that have been discharged that was previously reported will be deleted to each nationwide consumer credit agency. I am still waiting on this to happen. I filed a dispute with each of the credit bureaus XXXX, XXXX, and XXXX. At the beginning nothing was done. I then sent letters to each credit agency that included a letter from me as well as thee letter that was sent to me from FedLoan Servicing stating how the loans was discharged. The only credit reporting agency that removed the account from my credit report was XXXX. I just don't understand that if I submitted the correct documentation and one credit agency verified and validated what I sent in removed the account why couldn't XXXX and XXXX? I thought and I have read that the credit reporting agency 's obligations just to name a few are : *Investigate any disputed credit information in your file, with very limited exceptions.
*Correct or delete any inaccurate, incomplete, or unverifiable information within 30 days of receiving notice of your dispute.
*Refrain from reporting old credit information. In most cases, information that is more than 7 to 10 years old is considered old.the last obligation listed is due to me submitting disputes with all 3 credit bureaus for reporting accounts that are over 10yrs old that are continuing to report negatively that is still on my report that should have been deleted. I have been disputing this issue since XX/XX/XXXX and still nothing has been done. I was told that it was not over 10yrs old because the reporting company updated my account I advised each credit agency how can anything be updated when the company updated the information once I submitted the dispute, prior to that it is several accounts that are over 10yrs old and some are with inaccurate date of my first late payment but still yet no corrections no deletions. I have been fighting with FedLoan servicing, XXXX, and Department of Education concerning each of the loans that have been discharged but yet I am still receiving increase balance on my FedLoan Servicing accounts.
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07/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted a payment in the amount of {$1100.00} on XX/XX/XXXX, stating it was to be applied to loan XX/XX/XXXX, with an initial balance of {$11000.00}. It was an extra payment above my monthly auto-debit. I requested it be applied only to principal. I reached out on XX/XX/XXXX because I noticed that {$5.00} had been applied to interested, and {$1100.00} applied to principal, even though I specifically stated all the payment was to go to principal. I contacted customer service, and the rep said they had to apply payments to any interest or late fees first, as that it was their policy. There was no changing that, and the only way around it was to submit additional payments on the same day as the auto-debit. I said okay and that was the end of the call. On XX/XX/XXXX, I was in the process of submitting another payment when I noticed that they payment from XX/XX/XXXX had now been applied to my other loan in the amount of {$270.00} going to principal and {$8.00} going to interest. I contacted customer service via a phone call, speaking to a rep named XXXX, and have documentation of the message I sent following the phone call. I told XXXX that the payment from XX/XX/XXXX had been misapplied, and she said it would be re-applied to the correct loan within 7-10 business days. On the 9th business day, I reached out to see if the re-application was still in the works, the rep told me it may take until after XX/XX/XXXX. On the 10th business day, the initial deadline I was given, the payment had not been fixed and I was told that the issue would be escalated, and it should be fixed by XX/XX/XXXX, given the holiday. On XX/XX/XXXX, my payment was still not fixed. I have numerous correspondence letters documented, which also track what was stated my phone calls that I 've had with different representatives. At this point, I 'm not being given a timeline for when this issue will be fixed at all. The representatives tell me they have no contact with their Financial Management Department. Also at this point, I 've attempted to refinance the loan, and due to my refinance lender 's error, {$8500.00} was sent to MyFedLoan, and MyFedLoan blanket applied the amount to both loans, even though I sent messages to MyFedLoan stating the loan XX/XX/XXXX was being refinanced. MyFedLoan will not work with me to get my XXXX issue resolved and now I have no hope that I will ever get my situation fixed.
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06/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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RESUBMISSION OF COMPLAINT.
I am requesting that this complaint not be closed. As I and you know AES will not take responsibility for their actions. Simply taking their word over mine is not a thorough investigation of their actions. I am requesting that they provide you with a promissory note in the amount of the original balance they allege I borrowed in the amount of XXXX. They doubled the original amount that is what they did. I am not disputing the true original amount which is around 30K but less than 40K. I am not disputing the default. I am disputing everything else as well as how they misappropriated my payments which was done in a way to keep the loan open. I am also disputing the lender on the account as I called the lender and they have no record of me. They keep records of their borrowers and because I am still overpaying the loan they should have record of me. The lender instructed me to get to the bottom of this with AES who keeps dodging questions and acting ignorant as to what I am asking. I believe I made myself clear to them.
To AES XX/XX/2022 I want to make myself real clear as well as document my request which has yet to be received. I asked you to send me a promissory note of the alleged original balance that you claim I borrowed. So far, that has not been done. The promissory note provided to me is around 30K but less than 40K. Again, to be clear I said the loan was overpaid as you charged me twice. Again, to be clear I requested all overpaid funds including interest along with capitalization regarding the overpayment to be refunded. Again, to be clear I stated that the payments made to you were not properly distributed meaning you applied my payments to a consolidated loan in such a way that benefited the lender. You purposely kept the loan open making sure it was never going to be paid off. Again, to be clear I called the lender and they said they have no record of me. Even though AES services their loans they keep a record of all their borrowers. They checked their old system and their new system. At which time, they told me to contact you regarding the discrepancy which I have done. For the last time, provide me with the promissory note in which you allege my original balance was in the amount of XXXX. I am telling you now I know you can't because it doesn't exist. This was/is and still is being overpaid that simple. So, stop with the lies.
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04/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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My student loans ( my own and my XXXX loans for my kids ) went into repayment in XXXX XXXX and I was put on an income related repayment plan because I have a low income. My repayment was {$240.00} per month. In XXXX XXXX I was notified by email that my payment would increase to {$430.00}. Since nothing much had changed in my circumstances, I felt there must be a mistake. I called and spoke to a service provider at FedLoan and was unable to clarify to my satisfaction exactly why my loan increased. He said that it had increased because a great deal of interest had accrued because I had lower payments and also that my income had increased. Subsequently, I spoke to another servicer at FedLoan as well as several other counselors who help with student debt questions ( including my tax accountant ) and it appears that the servicer made several errors such as telling me that my debt had risen to {$99000.00} from {$66000.00} in one year because of the lower payments I was making. I finally managed to speak to someone from the XXXX office and when we went through the figures together, she identified a key error made in calculating my repayments : the FedLoan servicing organization had recorded my gross income as something like {$10000.00} more than the previous year, whereas it had increased by just over {$1000.00}. This miscalculation was in spite of the fact that my tax forms had been correctly submitted on time by my tax accountant. The ombudsman service woman suggested that we try to sort out the problem with a XXXX call but she was unable to get the appropriate person on the line at that time. She was supposed to be calling me back as soon as the call was set up. I have n't heard from her since and it has been about two months since we spoke. In the meantime, I have had to take money from my pension to help with expenses -which will increase the recorded income for the past tax year - and I also need to reduce my household expenses as much as I can. I would like to cut my phone landline which costs me {$60.00} a month but it is the phone number that the XXXX office contacted me at, so I have been reluctant to give up that number. In other words, the FedLoan Servicing organization 's errors appear to have not only caused me to lose the full income sensitivity that I merited, but it is also costing me money. I would appreciate your help in resolving this without further delay.
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02/08/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have made between 11 and 12 years of payments on this loan. Yesterday, my cosigner was advised in that many years, less than {$1000.00} has come off of the principle of the loan. The loan was originally {$8000.00}. Yesterday, my cosigner was told I still owe them {$7400.00}. I feel like I am dealing with a loan shark.
I don't even make {$40000.00} a year and give them what I can. I tried to get the cosigner removed and since I didn't make any payments the first year of the pandemic, and not being told that loan didn't qualify for no payments, they have marked my credit report in a negative way. I am happy to send a copy of the ledger of my payments. I will provide any identifying information you need to investigate this situation.
This is holding up a mortgage loan for my cosigner. In fact, AES made him pay them {$150.00} yesterday! I have paid them over {$250.00} since XX/XX/XXXX because I borrowed money from my sister to be able to do so. Again, I make less than {$40000.00} per year, and my husband is XXXX and on Social Security. The way this is going, I will end up paying on an {$8000.00} loan longer than I will pay for my mortgage ( 15 years ).
I have made the payments, and more than requested for a number of years. At the time when I could pay more money, I talked to someone at AES, on a recorded line, to ensure me that the extra money would go towards the principle. They agreed, yet evidently that was not the case.
I also have federal student loans that I have not been able to pay on because I have been paying AES all these years. The interest rates on the student loans, most of which are from XXXX, I think I have around {$200000.00} of federal student loan debt that is at least 50 % interest. I am wondering if any of that will be included in the forgiveness/Navient settlement. I have received a XXXX of XXXX XXXX, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX I actually make less income now than I did when receiving the degree in XXXX.
I was not able to complete my Doctorate because the school told me I was out of loan opportunities since I was not a clinical student. I was at the point of my dissertation when advised I had no more loan money to complete the degree. that was after being advised that I should not have any financial issues with being able to complete the doctorate.
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07/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have two student loans with fedloan servicing.
One loan is a direct unsubsidized of XXXX, XXXX and the other loan is a direct subsidized of XXXX, XXXX On Monday XX/XX/2019 I called to pay off my direct subsidized loan of XXXX, XXXX. I spoke to XXXX ID # XXXX. My confirmation number for my payment is XXXX. I made it clear to XXXX I wanted to pay off my direct subsidized loan of XXXX, XXXX. He said he understood. He told me it would take 2-3 business days to process.
On Wednesday XX/XX/2019 I checked my online fedloan servicing account and the account said I owed XXXX, XXXX on my unsubsidized loan and XXXX, XXXX on my subsidized loan. This is not what I wanted. I wanted to pay off my subsidized loan of XXXX, XXXX and just have one student loan ; my unsubsidized loan of XXXX, XXXX I called fedloan servicing one again On On Wednesday XX/XX/2019 I spoke with XXXX ID # XXXX. I informed her of my payment on Monday and informed her I wanted to pay off my subsidized loan. She said she would reapply the payment. She informed me this would take 2-3 business days to process.
On Friday XX/XX/2019 I checked my fedloan servicing online account and it said I owed XXXX, XXXX on my unsubsidized loan and XXXX, XXXX on my subsidized loan. I call fedloan servicing on Friday XX/XX/2019 I spoke with XXXX ID # XXXX. I informed her this was my third time calling. She said she would take care of the issue. I specifically informed her I wanted to pay off my loan of XXXX, XXXX which was my subsidized loan. I informed her I only wanted one loan of XXXX, XXXX which is my unsubsidized loan. She said she would take care of the issue. She informed me if would take 2-3 business days to process.
On Tuesday XX/XX/2019 I checked my fedloan severing online account and it said I owed XXXX, XXXX on my unsubsidized loan and XXXX, XXXX on my subsidized loan. I call fedloan servicing on Tuesday XX/XX/2019 I spoke with XXXX ID # XXXX. This is the 4th time I call and waste my time. I informed XXXX the issue. He now informed me it would take 15 days to resolve the issue.
I am not sure what fedloan servicing is trying to do with my loans. I have called 4 times and the problem is not yet resolved.
It is easy On XX/XX/2019 I wanted to pay off my direct subsidized loan of XXXX, XXXX This did not happen.
I will never ever go back to college and get a student loan again.
BEWARE OF FEDLOAN SERVICING
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03/19/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Recent conversations were initiated with PHEAA/AES. No matter who I seem to speak to in Customer Service at AES/PHEAA, the individual clearly has no reasonable expectation of respect for borrowers. Every interaction to me ends on a negative note and the Representative instead of de-escalating the situation, attempts to argue with me or become verbally agitated and/or annoyed with questions that deserve logical answers instead of opinionated ones. I have received " XXXX '' on multiple occasions who claims to be an Account Specialist. The most recent conversation, XXXX seemed to bring up past conversations trying to compare business at my Employer to business at AES/PHEAA XXXX I'm not entirely sure what the thought process was behind his motives, but I do feel each time I conversate with this individual, that his discussion points are inappropriate and fall off topic. He continues to promote himself by mentioning multiple times that he's worked at AES/PHEAA for 11 years. I still get confused with what that has to do with the complaints and concerns that I have when I call in. He also contradicts himself when he claims that he can not disclose any disciplinary action details against employees, but then he mentioned in the last conversation that a previous employee I had issues with no longer works there ( XXXX ). In the course of each individual 's duty at AES/PHEAA, it is never appropriate for employees to bring up details to the lengths that Jon went to, regardless of how long they have been at the company. There is much concern over the growing issues with customer service at AES/PHEAA . I am not an anomaly as I have heard other accounts from other individuals about the same issues. I may be one of the " few '' that actually holds people accountable for their negative actions. Any employee who is tasked with responding to this complaint is strongly advised not to ignore it and/or not to provide a canned response that appears as though the Agent never did any thorough investigation into the conversations that took place. There are still open complaints against AES/PHEAA that have yet to be answered, so I would recommend providing responses to those as soon as possible to avoid additional complaints being opened. I may initiate FOIA requests if I feel that my complaints are not being handled appropriately including a copy of all recorded phone conversations.
Thank You.
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02/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loans are paid through XXXX XXXX XXXX. As a XXXX employee ( XXXX XXXX XXXX ), I tracking each of my payments in order per the terms of the Public Service Loan Forgiveness ( PSLF ) program. In XX/XX/XXXX, I submitted my annual PSLF employment certification. XXXX XXXX XXXX sent back acknowledgment of my federal employment status, along with a list of qualifying payments submitted since the beginning of my repayment plan. I noticed several discrepancies including, but not limited to, missing payments for entire months and missing payments for parts of the loans that are consolidated within the entirety of the loan package. I emailed XXXX XXXX XXXX in XX/XX/XXXX to notify them of the inaccuracies and request an updated list of qualifying payments. I did not receive any responses despite subsequent, monthly email and phone follow-ups. In XX/XX/XXXX I called and was told that my request had just begun processing. In XX/XX/XXXX I called again and was told that XXXX XXXX XXXX required more time. In XX/XX/XXXX I emailed again and did not receive any response at all. In XXXX and XX/XX/XXXX, I was told on the phone to continue to be patient. In XX/XX/XXXX, the representative I spoke with on the phone told me there was a backlog and to wait for an update via email - the representative said the longest outstanding request was from XX/XX/XXXX, so my XX/XX/XXXX request needed to wait longer. In XX/XX/XXXX, I emailed again and AGAIN received NO RESPONSE. In XX/XX/XXXX, I emailed and nearly two weeks later, I received a response stating that these reviews " take a great deal of time. '' It has nearly been a year of my patient requests for updates. This is absurd and the worst customer service I have ever experienced. I have gone through my records and can provide accounting of each payment processed with XXXX XXXX XXXX going back nearly 7 years. I have the bank records showing each payment and can provide these if needed. I am completely baffled and appalled as to why it has taken nearly a year to receive a response from this loan holder to a simple request for an updated review of my account. I am tired of dealing with the inconsiderate, and incredibly, sometimes non-responsiveness of this organization. How can I trust an organization to handle the processing of my student loan payments and, hopeful, future student loan forgiveness if they can not process a simple request?
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12/11/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt was paid
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Web |
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My student loan payment is due the XXXX of every month, for the month of XXXX I paid it on XX/XX/XXXX. Due to XXXX the payment at the bank did not go through to the Fed loan services until the XXXX. As can be seen in my attachment below. Then ( what you can see in the 2nd and 3rd attachments that on XX/XX/XXXX fed loan services attempted to take the payment again which they did not have the authority to do because I do not have them signed up to have any type of withdraw access to my accounts. I pay them every month on time. Well, there were no funds in the account because I had already paid them, and that caused my account to be overdrafted {$35.00}. Then again on XX/XX/XXXX they tried to do the same thing which caused my account to be overdrafted yet again. I have attached those documents as well. Finally on XX/XX/XXXX they sent me an email saying that they had never received my payment and that they were going to continue to try to keep taking the payment from my bank account. I checked my bank account so that they took the money, I called my bank confirm that they took the money, called them and they refused to accept the fact that I took the money and wanted to tell me that they were going to continue to try to take my money until they got it. I then had to go call the bank and have a three-way call with them to explain to them that they did have their money and that they continue to try to take their money after they had it and that they shouldn't have been able to do that.
I went ahead and filed a complaint with the better business bureau because I feel like this may be a scam that is affecting thousands upon thousands of people. What I feel like they are doing is trying to take money in hopes that you do not notice and then you just have made extra payments for no reason. Because I asked them what would have happened if the money was in my account to take and they said they would have just added it towards a payment and I would not have been able to get it back. That does not seem okay to me, I can barely afford to pay one payment a month let alone two. When I asked for some type of explanation as to why this happened, a technical error, a glitch in the system, something, no one had any answers. Hence why I feel that this is a scam and needs to be made known of because I don't know if anyone else is being affected by this. But I would imagine that they are.
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05/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I was enrolled as a full-time student earning my XXXX. at the XXXX XXXX XXXX for 8 years. I borrowed $ XXXX in Federal student loans. I have worked for non-profit safety-net health facilities and medical schools since XX/XX/XXXX. I transferred and consolidated my loans in the XXXX XXXX XXXX XXXX XXXX as soon as I found out about the program, approx XX/XX/XXXX. My lender was AES in PA. In XX/XX/XXXX my debt transferred to XXXX. My payments were often beyond what I could afford, I asked for forbearance or deferment several times over the years. I have been paying between {$170.00} and currently {$650.00} a month for my student loans since XX/XX/XXXX. I now discover that I HAVE ONLY MADE 3 QUALIFYING PAYMENTS toward the 120 payments required for loan forgiveness. This is a bait and switch and a slap in the face. If this program is intended to reward public service, it is a failure. If this is intended to assist those who choose public service, it is a failure. Someone, I don't know who is profiting GREATLY from my payments and in exchange, I am receiving nothing. There is no appeals process and no room for renegotiation. It would be reasonable to examine how much I would have paid under the " correct '' type of consolidation compared to how much I have paid and tell me the difference, if any, in order to pay the required amount to qualify for forgiveness. The Employment certification form OMB no. XXXX exp Date XX/XX/XXXX states that 4 different repayment plans [ REPAYE ; PAYE ; IBR or ICR ] qualify for this program which is also confusing.Becuase I am being told that only IBR qualifies?! As it stands I have probably paid back $ XXXX of the original $ XXXX but I am being given credit for less than $ XXXX in qualifying payments! My balance owed on these loans is about $ XXXX. Their horrendous customer service is motivating me to see how I can pay this off and prevent them from making any more money off of me. This is my second largest bill every month and I am treated like a thief when I call them. I don't know if it makes sense for me to stay with this program or perhaps I should just try to get a lower monthly payment with one of their other payment plans and forget forgiveness, although it appears the others DO qualify, despite what I am being told? I need an advocate to help me understand this and fight for me but I doubt one lawyer would stand a chance. Thank you.
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08/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have had repeated problems with XXXX XXXX giving inconsistent information in the five years I have been working with them on repaying my substantial student debt.
To start, I am a XXXX and have been diligent in making payments since finishing my training.
The latest example of trouble came this summer when, in XXXX, I was sent a note askng for me to recertify my income that had the following phrasing : " If we do not receive your completed application and all supporting documentation within 10 days of XX/XX/2018, your monthly payment is estimated to be XXXX, first due on XX/XX/2018. '' I completed these requirements at my first convenience, thinking XX/XX/2018 marked a deadline, not a target.
I received a note in XXXX stating that my application was denied because I had applied too soon. I mentioned that I only did what I thought I was being asked, but I was told not to recertify until the fall.
Come XXXX, I see that my month payment jumped up to the XXXX level mentioned in the XXXX note, suggesting that my income driven repayment plan must have lapsed. I called back in early XXXX to better understand what happened, and I was told there was a mixup in dates, that the paperwork I sent in XXXX would be used to recertify my income and recalculate my monthly payment, and that I did not have to worry about the XXXX payment because they could not review and recalculate in time for an XX/XX/2018 payment.
I see today ( XX/XX/2018 ) that my account is listed as delinquent. I call back, and a condescending agent suggested it was my fault all along because I sent my paperwork shortly after they requested it, and not specifically around the time of XX/XX/2018. I explained how no reasonable reader of that original letter would suspect they had to time the arrival of the paperwork for the deadline, and that I was essentially being punished for sending in paperwork shortly after asked.
Fundamentally, I am trying to do the right thing by keeping up with payments and the requisite paperwork. The operational inconsistency from the agents not only undermines confidence but leads to unfair labeling of my account that can have negative credit ramifications and delays in payments while interest continues to accrue.
I check my balance at least weekly and keep up on this ; I can only imagine what happens to those without the time or curiosity to keep XXXX XXXX honest.
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11/12/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In early XXXX I finished my process for loan consolidation. I was expecting those payments to be disbursed in early XXXX, and was aware that it would most likely be after my payment date. After explaining the situation to a American Education Services representative, I received more calls regarding the delinquent payment, but I was expecting them. Until I finally confirmed on XXXX XXXX that my consolidation check had been received. However the remaining balance had issues. The calls I continued to receive started with a request for 2 full months payments around {$80.00} each ( {$160.00} total ), but the remaining balance was only {$54.00}.
On XXXX XXXX I confirmed with a service rep that the {$54.00} was all that I needed to pay to close the account. I was congratulated on paying the balance off, and transferred to the payment system. After paying that amount received a call on XXXX XXXX, again the rep asked for {$160.00}. After correcting her she then alerted me that the {$54.00} was short due to a late fee on the XXXX ( a day before I confirmed the number ). She said that amounts below {$5.00} are written off, and that I would be taken off the auto-dialer. I received a call today again asking for more than the balance, prompting me to make this complaint. Checking online to make sure I have the documents for this complaint, and the numbers do not seem to add properly either.
I have attached texts taken from my account page on their website You can see that my payment of {$54.00} seems to actually cover the late fee, while a few other statements do not seem accurate as well.
Considering the confusion, and the harassment due to their system prompting collection calls with inaccurate figures ; as well as the repeated assurance from service reps that this had been resolved, only to receive more calls ; and lastly the poor customer service I received today ( XXXX/XXXX/XXXX ) I was forced to make this complaint and am investigating options to hold AES accountable.
They have for years harassed me due to the system they use, which prompts the calls for collection despite payments being made. They have been unable to assist me in closing an account because they have inaccurate statements. Now observing my payment history it seems the balances do not make sense, and I have to call into question how they have handled my account as well as others the entire time.
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12/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018, I made a request to XXXX XXXX to change my payment due date from XX/XX/XXXX of the month to the XX/XX/XXXX of the month. My reason was that the new payment schedule would better align to the day that I am paid by my job. After submission of my request, my payment due to XXXX XXXX increased from ~ {$590.00} per month to ~ {$650.00}.
After approximately XXXX and a half months ( on XX/XX/2018 ), I submitted a second request to schedule my due date back to the XX/XX/XXXX of the month. I realized that the monthly amount due was too high for my personal budget.
Shockingly, after XXXX XXXX accepted my new request, my payment amount due increased to {$680.00}.
I called XXXX XXXX to understand the increase. In XX/XX/XXXX, the amount due was {$590.00} and I could not understand the increase after only XXXX months. I shared the documents received upon submitting my requests in which no information was mentioned or shared about changes to repayments ( other than date changes ) amounts. Additionally, I walked the loan representative through the payment date change process and showed her that there is zero language around long-term payment increases. The only payment-related disclosure shared was that I may have to make a double payment once the new billing cycle starts.
XXXX XXXX XXXX response was to offer me new repayment terms. Which I did not want to accept. I wanted my amount due to return to its original {$500.00} amount. Instead of providing documentation that spells out how the change occurred, the rep continuously pressed me to consider extending my repayment terms.
I pointed out several times that loan institution provides clear disclosures on neither their website or complementary documents that inform borrowers of the consequences of changing the payment date. In fact, the website simply states : Change Your Due Date to Fit Your Schedule If You Change Your Due Date : It may take up to 2 billing cycles to reflect your due date change.
It may result in two payments being due within 1 billing cycle ( XXXX days ).
Any loan that is in a paid ahead status will be removed from that status, and the next monthly bill will require you to pay the full installment amount.
After my discussion with the loan representative, she admitted that none of my documents specify that I would receive an increase of payment amounts just from changing my due date.
|
06/02/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
Servicemember |
I have disputed this matter countless times to the credit bureaus, the creditor, this agency, attorney generals, and no one seems understand how to proceed. XXXX , XXXX , and American Education Services ( AES ) are all refusing to remove fraudulent information from my credit report after providing verification from XXXX that the tradelines were successfully removed from their report. XXXX and XXXX claim they have no authority to remove tradelines, it is at the discretion of the creditor. The creditor, AES, is stating it is up to the credit bureau to remove tradelines. Obviously, someone, if not both parties are lying and a full investigation must be conducted on all XXXX entities. I have repeated multiple times and made it very clear that I have never paid AES and never will. AES is still refusing to disclose information of the true owner of this account, and refuses provide me contact information of their legal department. I have substantial evidence that proves AES engaged in financial fraud, forgery, violations of Fair Debt Collection Practices Act, Fair Credit Reporting Act, Servicemembers Civil Relief Act, concealing information, knowingly reporting false/inaccurate information, failure to protect consumers identity, and refusal to comply with other federal regulatory agencies. AES is deliberately and illegally applying a forbearance ( without my consent ) on the account in order to keep the account open and extend the amount of time it takes to fall off of my credit report. Several AES employees told me this action was to prevent the account from being charged off. The account should have been charged off NLT XXXX according to the original default date. Somehow AES managed to apply several deferments and forbearances that I did not authorize which extended the charge off date from 2013 to some distant year. Also, XXXX is reporting that XXXX of the XXXX tradeline s is closed/paid in full and the remaining XXXX are current. This issue is not new, I have reported this before to CFPB and for some reason, you were not able to successfully resolve this issue. Once again, I am requesting a full federal investigation into XXXX , XXXX , and AES. This issue has done nothing but cause emotional and financial distress and CFPB needs to properly handle the situation. If any other information is needed, please contact me. Thank you
|
02/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
My student loans of over {$90000.00} were automatically transferred over to XXXX when I applied for PSLF on XX/XX/XXXX, and I have had nothing but trouble since then in dealing with this company. Because of the timing of when the loan got switched, they did not have a record that I had made a payment for XX/XX/XXXX. My income-based payment plan also did not transfer over, so not only did I suddenly have a late payment on file, I also now owed the standard repayment amount of over {$1000.00}. They then incorrectly calculated my income-based payment number. When I alerted them of this, I was told that they'd put my account in a courtesy forbearance for two months ( during which time I was not able to make eligible payments on my loans towards PSLF ). After several more phone calls, I finally confirmed that they'd applied the missing payment correctly and that I was now paying the correct amount ( I think this was sometime in XX/XX/XXXX ), but also noticed that they had still not accurately counted the number of eligible payments towards PSLF that I had made.
I have called following up on this numerous times, and each time am told a different thing. In XX/XX/XXXX, I was told that the count was wrong because I had a " paid ahead '' status on my account for a monthly payment that had reset my count. I was told that that would be resolved.
Today, XX/XX/XXXX ( SIX MONTHS LATER ) the representative told me that yes he saw that I was waiting on the updated and accurate count, and that they have been aware of the issue since at least XX/XX/XXXX ( NEARLY A YEAR ), but that he could give me no indication of when it would be processed except for, " it will happen. '' I asked to speak to a supervisor and he told me there was no one who could expedite the process for me.
I have a little over 4 more years left on my loans, but am truly worried that XXXX will not have an accurate count ready when it comes time for me to apply for forgiveness. I feel that I have no recourse in dealing with this situation since XXXX is the exclusive servicer for PSLF and that XXXX can do whatever they want on whatever timetable they want. Waiting a year to get an ACCURATE count of eligible payments ( to date I have made 68, the calculation of which took me about XXXX minutes from downloading my payment history from XXXX, my former servicer, and XXXX ) is simply ridiculous. Please help!
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07/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
I am not sure if this is the appropriate menu choice for my concern. I have 3 student loans - two of which I have been repaying since XXXX. My employment since mid XXXX has been in PSLF qualifying positions with the exception of a few months. If it doesn't add up to 120 months, it is darn close. My concern is about these two old student loans, not my more recent loan for grad school.
Due to confusion about PSLF and how the program worked, in addition to inconsistent information, I did not re-consolidate my loans to XXXX XXXX from XXXX XXXX till XXXX. I am hopeful that by the design of TEPSLF, I may qualify for forgiveness for these two older loans. I have emails documenting all of the interactions described below.
To date, I emailed TEPSLF to inquire about details and whether or not I may qualify - didn't want to waste their time or mine! I was effectively told to go away, apply for PSLF and be denied before they would engage me in any dialogue.
I applied for PSLF around XX/XX/XXXX, and my application for some reason was converted to an ECF in the XXXX XXXX system. I re-applied for PSLF again XX/XX/XXXX, and was subsequently denied a few weeks later. I then promptly emailed TEPSLF per the instructions on the Department of Ed site, and the reply was that I was ineligible because I hadn't applied for PSLF and been denied. I then replied to this email and attached the denial letter from XXXXXXXX XXXX and asked that they reconsider this.
I also called to inquire, and was told by the operator that since my loans pre-XXXX were not XXXX XXXX, I shouldn't be concerned - my loans hadn't been " the right kind '' so I wouldn't qualify for TEPSLF anyway. Besides, I had been paying on them for 6 years, so I only had 4 to go! In fact, my tally of qualifying payments is closer to just under 5 years per the XXXXXXXX XXXX evaluation from XX/XX/XXXX. I asked that I receive an official evaluation and documentation of my approval ( or expected denial, per her feedback ). At this point, I am awaiting feedback from my last TEPSLF email requesting reconsideration of my request and including the PSLF denial letter sent XX/XX/XXXX.
As with many experiences with XXXX XXXX and XXXX XXXX I have found that if I speak or email 3 different representatives with the same concern, I get at least two different answers. This is still very frustrating, but expected at this point.
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06/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
The subject of this letter is problems I have been experiencing with taking out federal loans, and millions of others will be experiencing this too. I have about {$130000.00} of federal loans for studying at University XXXX XXXX at XXXX and XXXX University. The servicing is outsourced to a private company called FedLoan Servicing based out of Pennsylvania.
Whenever I try to make payments beyond the minimum required, FedLoan servicing is placing me in Paid Ahead Statusthey are applying additional payments to my future interest owed, instead of the principal! Even when telling them that I do NOT want to be in Paid Ahead Status, they are not listening to my request. For example I requested an additional monthly payment of $ XXXX/month to go toward my principal, and instead they apply it toward future interestdespite my repeatedly asking them not to.
FedLoan Servicing is making it difficult if not impossible for people to pay off student loans. On top of that, when you are in deferment, for example going back to get another degree, this deferment forces you to capitalize the interest payments on prior loans. That means my loan balances have actually increased over time, even during deferment.
I am also requesting assistance with my particular situation, where my additional $ XXXX/month payments havent been applied toward my principal. Despite paying off student loans for the past few years, my total balance continues to increase!
Specific action items : 1. I have asked by phone, and via email, to have my $ XXXX/month additional payment only be applied toward principal on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. They have claimed to fix this, but never do!
2. Payment on XXXX- why was none of the {$470.00} applied toward principal?
3. On XX/XX/XXXX, there is an unexplained capitalization of {$5100.00}. There is barely any explanation of where this amount came from, and how they decided to add it to my total balance. Because of the insufficient explanation, I am requesting this amount be deducted. Also I was never notified of this capitalization at the time it happened.
4. On XX/XX/XXXX, another unexplained interest capitalization of {$2100.00}. There is no sufficient explanation and I was never notified at the time of this happening, so I am requesting this amount be deducted from my balance.
- Sincerely, XXXX XXXX, XXXX
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10/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
In the XX/XX/2015, CFPB opened an investigation into why student borrowers are falling off their income based re-payment plans. They found that more than half of borrowers were failing to re-certify by the yearly deadline and submitted inquires with the major loan servicers ( XXXX XXXX, XXXX, XXXX, PHEAA/FedLoan ) as to the potential cause. I would like to share my recent experience with FedLoan Servicing. This past XXXX, my checking account was suddenly over-drafted with a {$3500.00} charge from FedLoan ( XXXX times my monthly payment ). After calling FedLoan to determine the cause, I was told that I had failed to re-certify my loan. I questioned when I had been notified. They responded that they had sent me electronic communication a couple months prior. In short, this resulted in my interest being capitalized ( now costing me additionally ~ {$2500.00} a year ) and I was placed on standard repayment. I quickly re-certified, but was told I could not be re-started on income-based payments for another month due to " processing time '' so I was required to make another {$3500.00} payment the following month. I contacted FedLoan again saying I could not afford this payment. They offered forbearance but said my interest would be capitalized again. I submitted a complaint with the federal US Department of Ed Ombudsman and the FedLoan servicer Ombudsman of insufficient notification and requested the capitalization be reversed. They claimed the electronic notification was enough. Despite there being no phone calls or paper notification to my home address. I have since canceled online notifications, I now get an e-mail every couple weeks to " sign up for our electronic notifications '' by FedLoans " to be green. '' Obviously that previously did not work out in my favor. I submit my story to help CFPB and others understand the barriers to re-certification : ( 1 ) Electronic notification is pushed hard by the loan servicers ( 2 ) They send e-mails but then require you to log in to a secure database to read their messages ( 3 ) They send messages monthly about payments coming due making a change in loan status harder to identify in the sea of e-mails ( 4 ) They do not phone or send a supplemental paper letter if a substantial change is about to occur to your account. Unfortunately, missing one e-mail will now cost me {$2500.00} a year in interest on my interest.
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02/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I believe that FedLoan Servicing ( Pennsylvania Higher Education Assistance Agency ) is unintentionally mis-reporting tax information for annual student loan interest payments for a calendar year to the IRS. I receive a document stating how much interest on my student loans is paid each calendar year in XXXX for the previous year. The numbers provided on these statements to me, the consumer, do not match the interest loan payments I made for the life of my loans, nor to the calendar year which FedLoan appears to be reporting on.
In addition to this, account information is not directly accessible via their website after student loans are paid, they must be manually requested by the consumer from their support department, as they block access to the " Account Access '' portion of their website once all your loans are paid. When I received a copy of my student loan payments for the life of my loan ( FedLoan serviced my loans for at least the entirety of my repayment period ), I did a complete reconciliation of every payment, along with principal, interest amount, and residual balance after payment, from my personal records to the records FedLoan supplied, and my personal records were perfect. As a note, my loans are completely paid off, so I do know the absolute total amount of interest I have paid across each of my 4 loans, as well as in total ; see below.
The meat of the problem lies here - FedLoan reported to the IRS that in XXXX I made student loan interest payments totaling {$140.00}, and in XXXX I made interest payments totaling {$510.00}. I do not have a statement for XXXX, and will not until XX/XX/XXXX. That being said, my personal records and the records provided directly to me by FedLoan state that my total interest payments for the LIFE of my four loans, across all loans, is {$540.00} in aggregate. This number, the true interest payment total for the life of my loans, is significantly lower than the total {$660.00} that FedLoan has reported to the IRS for the XXXX and XXXX calendar/fiscal years.
FedLoan ( Pennsylvania Higher Education Assistance Agency ) has mis-reported my total student loan interest payments to the IRS, which affects the true deduction amounts that the IRS is expecting me to take on my tax returns each year. Please reach out to me for any clarifications or identifying information in order to validate these statements.
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02/16/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have been a federal employee at the US Department XXXX XXXX continuously since XXXX. I am one of the people who originally applied for Public Service Loan Forgiveness in XXXX when it came into effect and was given false : illegal information then by my service provider about which repayment plans I could use. When I then sought to collect in XXXX after XXXX on-time, full payments I was again given wrong information and told I do not qualify for PSLF due to being in the wrong repayment program. When the PSLF Waiver was announced on XX/XX/XXXX, I applied immediately and all of my paperwork was completed and submitted by XXXX. Since then, I have spent. I less than 35 hours on hold trying to contact someone to find out the status of my application - confirm receipt, ask how we will be notified, see if anything is missing, etc. I have also checked at all of their online locations to try to get information, but just shows as pending. In all of the XXXX times I have called for information from XXXX or Dept. Of Education, no one has ever answered the phone. After an hour today I got through to XXXX # XXXX at XXXX explained I was calling about the waiver and had already been on hold for over an hour and have called multiple times and she promptly told me there is nothing she can do but send me to a waiver specialist at an unadvertised number. I told her no one ever answers that number and she said it is the only thing available. After being on hold there for another 75 minutes, still no one has answered. It is the same routine every day and in all the dozen+ times I have called in no one has ever answered. These so-called waiver specialists DO NOT EXIST. The providers are still playing games and trying to make it impossible for us to collect on the waiver and original PSLF as we are entitled!! I have served this country for almost 20 years, including a tour of duty in XXXX, and cant believe that public servants like me are being treated this way by these crooks. Meanwhile, they did transfer my loans from XXXX to XXXX, so what the heck is happening with my waiver application?
I sincerely hope there will be some accountability on this issue. My loans should have been completely forgiven in XXXX and yet here we are still dealing with this same nonsense and buffoonery as I still dish out hundreds of dollars a month that I shouldnt have to pay. Its criminal.
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05/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
My record of Qualifying Payments for Public Service Loan Forgiveness is incorrect. I made 85 qualifying payments as of XX/XX/XXXX, the date of my most recent Employment Certification form however received correspondence from Fed Loans on XX/XX/XXXX and qualifying payments are still not accurate. Qualifying payments from my count as of XX/XX/XXXX should be 95. The attached document shows the error : the number of Qualifying Payments ranges from 48-55.
In XX/XX/XXXX, Fed loans sent me a letter saying my qualifying payments were updated, they were not accurate.
On XX/XX/XXXX, Fed Loans sent me a letter saying my employer certification form was incomplete for XXXX XXXX XXXX XXXX. I sent in the requested information and I haven't heard back.
In addition, I also sent in a ECF for XXXX XXXX XXXX XXXX in XX/XX/XXXX and I haven't heard back.
The number of qualifying payments from XX/XX/XXXX is the SAME as the number of qualifying payments for XX/XX/XXXX. Thus, FedLoans did not update the XXXX XXXX payment ( {$1100.00} payment that took over 18 months to review ) NOR did they update the payments from the " in school deferment '' payments.
In school deferment is in quotes throughout the message as I should not have been in, " in school deferment '' as I was working full time AND doing a XXXX XXXX XXXX program. I do have the letter that requested me to be out of deferment.
I have made multiple calls to FedLoans.
Included in this message : - XX/XX/XXXX statement saying they need more information for ECF - the updated ECF for XXXX XXXX that was resent ( uploaded ) XX/XX/XXXX - XX/XX/XXXX Direct Bill with qualifying payments - XX/XX/XXXX Direct Bill with qualifying payments - XX/XX/XXXX Direct Bill with qualifying payments - ECF for XXXX XXXX XXXX XXXX uploaded XX/XX/XXXX for which I haven't heard back - documentation of one time payment for XX/XX/XXXX payment - message from Fed Loans on which loan sequences were paid during in school deferment ( however all loan sequences were paid during this time ) - XX/XX/XXXX qualifying payment update by Fed Loans ( not accurate ) - original request to not be in deferment - follow up request to not be in deferment I want the record corrected to show the number of Qualifying Payments for Public Service Loan Forgiveness for all loans sequences to be 85 payments as of XX/XX/XXXX ECF or 95 payments as of XX/XX/XXXX.
|
11/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
There's been multiple issues regarding my student loans. Overall student loan debt and amount stated to be owed to AES is incorrect. After numerous requests were made and documentation was repeatedly submitted to AES. It is an issue I have been trying to resolve with AES since 2007. After finding out AES obtained my student loans, and they were assigned to them as my servicer ; AES was repeatedly informed numerous times there were serious issues prior to student loans being transferred to them via XXXX. AES was informed while I was discussing all of these issues with Xpress, I found XXXX immediately and abruptly transferred student loans to AES. I did not know who the servicer was? XXXX explained wait for the servicer to reach out to me and give transfer of loans time to process. There was nothing they could do because the loans were transferred from XXXX to AES already. The same and following information was then provided to AES when I found out my loans were transferred to them. Student Loans that were transferred to them were previously cancelled and funds were returned back to XXXX XXXX. Funds that were returned and deposited to XXXX XXXX XXXX checking accounts also belonged to XXXX XXXX. I also submitted actual loan applications that were altered with amounts that were changed with consolidation. Both XXXX XXXX and US Dept. of Education confirmed accuracies of student loans amount in detailed letter upon my further request for investigation. This documentation is attached. This verification was also provided to both AES and PHEAA guarantor countless times. Request for promissory notes that returned they were lost also attached. Both AES and PHEAA ignored all of my complaints, concerns, this documentation and repeated calls, faxes and documentation even mailed, documentation was also sent I uploaded to AES via email to them through my AES online account regarding problems with initial consolidation, cancelled loans and funds returned back to XXXX XXXX. All the issues surrounding my student loans were repeatedly explained over and over again since XXXX. Still no response, follow up nor communication regarding factual information that was sent to both AES and PHEAA. How is AES allowed to uphold inaccurate amounts, ignore official documentation repeatedly submitted to them proving inaccuracies, uphold fraudulent amounts on altered documentation.
|
02/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
As in my previous complaint, briefly, XXXX XXXX inappropriately removed my loans from repayment program and sent them to full repayment in XX/XX/XXXX. They subsequently debited {$4000.00} from my account without warning. They capitalized {$15000.00} in interest in XX/XX/XXXX and again capitalized {$40000.00} in interest in XX/XX/XXXX. After many complaints from myself and my Congresswoman as well as a formal apology letter from the Department of Education, they finally admitted their wrongdoing however did not reverse their financial mistakes. They always claim they are going to reverse my capitalized interest and that they need 90 days to do this, however, they have been saying this since XX/XX/XXXX and it is now XX/XX/XXXX. In my last complaint, they also provided me with incorrect documentation regarding my Public Service Loan Forgiveness eligibility. Below are my current complaints : 1. They need to actually reverse my capitalized interest and show me documentation of not only the removal of that interest from my principle but also the removal of any inappropriately compounded interest due to that capitalization.
2. They need to recalculate my PSLF qualifying payments. Every payment for every loan was a qualifying payment and any payments that currently are marked as ineligible are marked as such due to ERRORS MADE BY XXXX XXXX. I am not to be held responsible for their errors nor will I jeopardize the {$500000.00} of loan forgiveness at stake because of XXXX 's incompetence. They need to account for every one of my loan payments to ensure it is credited toward my PSLF payments.
3. The XX/XX/XXXX payment did not occur because as I documented in many past correspondences ( and they have acknowledged this and apologized for this ), I was unable to view my loans or set up a payment profile on their website from XX/XX/XXXX to XX/XX/XXXX, during which time I was unable to make a payment due to their errors. They acknowledged they would address this, however in the attached administrative forbearance documents they did not include this date in the administrative forbearance period. As such, that payment is listed as a missed payment ( incorrectly ).
XXXX MUST be held responsible for these errors. I am at risk of having to pay back an enormous amount of money at the end of my 10 years of XXXX XXXX work due to XXXX numerous and continued errors.
|
11/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
On XX/XX/XXXX XXXX added {$5600.00} to my bill as a capitalized interest charge. On XX/XX/XXXX another {$500.00} was added for capitalized interest. I received no notification when these charges were added to my bill and only discovered them both in XX/XX/XXXX. I reviewed the reasons why capital interest may be charged and realized that none of them applied to me. I called to ask why I was charged a total of {$6100.00} and was told that it was because they did not receive my repayment plan recertification in time. I told them that I did recertify on time and even got correspondence from them telling me that they received my recertification form within the time frame allotted. I was then told that my initial request was incomplete because their link to the IRS was down ; this prevented them from reviewing my income verification. I am not at fault for a link being down. I should not be charged over {$6000.00} dollars for their technical difficulty.
Every time I call I get misinformation. On XX/XX/XXXX I asked XXXX ( employee ID # XXXX ) to dispute the charge. I have not received any information from that request.
On a separate issue, I qualify for PSLF as a XXXX XXXX employee and have been submitting requests for over a year to have my qualifying payments updated. I have never received feedback from any of the requests. Every time I call about this I am told that they will submit a new request and to wait 30 to 90 days to receive feedback. I am repeatedly told that delay must be because XXXX is still waiting for information from my previous lender, XXXX, to add my qualifying payments. I have been working as a civil service employee for 6 years.
The misinformation is a HUGE issue. Please train call center staff to simply respond " I do n't know, let me find out for you/transfer you to someone who can give you that information '' rather than just making something up.
For example, I was recently told, when asking for a breakdown of 1 of 2 consolidated loans I have with them, that the loan was not the consolidated loan that I thought it was, and that it had only recently been disbursed to the school I am currently attending. Fortunately, I have experienced a plethora of misinformation from XXXX representatives so I knew to ask to be transferred to a supervisor instead panicking and calling my school to find out where this large sum of money went.
|
03/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
I have been working from XX/XX/XXXX to XX/XX/XXXX to consolidate my loans with XXXX, and begin to make payments, as well as take part in Public Service Loan Forgiveness ( PSLF ). Throughout this process, I have been consistently given incorrect information. Originally, on XX/XX/XXXX, my estimated payments were {$150.00} per month. The next day, I was provided a new estimated loan sheet, with estimated payments at {$340.00} per month. I awaited the consolidation process, under the guidance that once complete, my payments would be around the {$160.00} per month mark. Upon completion of the consolidation, I received a new document that stated that my payments are effective in XX/XX/XXXX, and are {$280.00}, vastly different than {$150.00} ( the amount I agreed to previous to consolidation ).
I called to explain this, and expressed that {$280.00} was a little too high, and that I wanted to make slightly lower payments ( at {$200.00} or less ). Instead, they stated that they had made a mistake on processing my application, and that it should never have been approved as it was. They explained that my payments are to be {$330.00} ( {$60.00} more a month! ). Because I had called XXXX to work out a better payment arrangement, they found their own error and made my payments significantly more. What originally started as {$150.00} per month estimated, had become almost double by the time consolidation was complete. I requested to unconsolidate and go back to lower monthly payments to two different servicers, and was told that was not a possibility. They offered another option stating that it did not qualify for PSLF, at {$470.00} per month. I realized then that they had no intention of handling this issue with me, or considering their mistakes. I hung up with them, letting them know that I was very upset, and this payment was not feasible for me. I live in Florida, where the cost of living is quite higher than it is in other states. My rent, utilities, and vehicle to get to work ( so I can pay them ) were not considered in their payment arrangements.
The next day, today, XX/XX/XXXX, I received another written notification from XXXX stating that my IDR plan had been approved, and my new payments are to be {$340.00} ( another increase in two days ).
I am at a loss as to what to do anymore. Conversations with them go nowhere, as well as make things worse.
|
07/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I applied for and received federal student loans while I was in medical school. I made every payment on time and consistently renewed my income-driven repayment plan yearly, on time and without issue. In XX/XX/XXXX, the due date on my income-driven repayment plan lapsed because I had not received an email alerting me of the yearly requirement for renewal. Upon receiving an email on XX/XX/XXXX that there was an action required on my account, I logged in to find that, because I had not submitted the income-driven plan renewal, ( 1 ) the entire outstanding interest on my loans had capitalized ( + {$19000.00} ) increasing my principal balance by ~10 % and ( 2 ) my monthly loan payment had quadrupled ( to ~ {$2100.00} ).
I also found that I had been sent -- electronically -- one single notification on XX/XX/XXXX to renew my income-driven plan. However, the email alerting me that I had an action pending on my account was not sent. Moreover, I received no other alerts from FedLoan servicing that I needed to renew my income driven plan. Instead, on XX/XX/XXXX, the above occurred.
I called FedLoan Servicing several times between XX/XX/XXXX and XX/XX/XXXX to discuss the matter. I was forced to submit a one-time forbearance on my XX/XX/XXXX payment because it was ~ {$2100.00}, and I could not afford it. I was encouraged by a supervisor at FedLoan servicing to submit a letter explaining the above described circumstances in order to trigger an investigation and to revert the principal to its prior balance. I was told to expect a response in 2-3 months.
It has been 6 months since my submission and despite two other calls to the company over that time period, I have not heard a response.
I have been consistent and timely throughout the life of my loan. I have paid every payment required of me over the life of the loan and I had renewed my income-driven plan without lapse as well. This was an unfortunate event, not consistent with my prior character, that has cost me a 10 % increase in my principal balance and will cost me tens of thousands of dollars over the life of the loan. Also, despite the costly nature forgetting to renew my income-driven plan, I only received one notification from the company to perform this task. I formally disputed the capitalization in a timely fashion ( within days of being notified, on XX/XX/XXXX ) and have not heard back.
|
04/10/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Hi, I 'll keep the story short. It has been quite a few years since XXXX of my XXXX private loans with AES went into default. At this point and over the last several year 's I have n't even been contacted by any agencies about these defaulted loans, so I have absolutely no idea where they stand. The reason I went into default was because I exhausted my deferment and forbearance options with AES ( www.aessuccess.org ). None of AES 's repayment options worked with my living situations at the time ( since my income was extremely low ), and they would never work with me to create any other alternatives to repay back the loans ( from approx XX/XX/XXXX-XX/XX/XXXX ). They never informed me of default risks or offered any preventative measures to stay out of default ( for example, that if I event sent {$5.00} a month it would keep me out of default ). I feel like the company did a poor job assisting me, and made the process of trying to stay afloat financially in XXXX hard, or trying to pay other bills and loans impossible. I 've always felt cheated by them, and stressed at the fact that they never helped or worked with me to avoid default. Till this day I wish they helped me lower my the payments. All their repayment options did n't take into consideration all of my other student loans, so none of them would have ever worked. They never took into account expenses and other bills either. I am currently paying all of my other current private and federal loans back without any issues. It 's just that these XXXX that went into default are partially to blame due to AES 's customer service reps that I used to get frustrated with since they were hard to reach and nothing close to a service in helping me pay back loans. They gave me no opportunities, hung up on me often ( between XX/XX/XXXX-XX/XX/XXXX ), and as I exhausted my forbearance/deferments with them they twisted my arm and said their will be repercussions ( default ) if I did n't make payments, yet they never explained or assisted me in any way to stay afloat. I feel really cheated by them and it has impacted me financially ( in the long run ), and my future aspirations in life. Everything about their customer service to repayment help options have not been helpful. I really wish their service team acted more like a service and assisted me in the process a bit better so I could have avoided default.
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11/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I submitted an email request to be considered for the Temporary Extended Public Service Loan Forgiveness Program, because I qualified. I have made 120 payments on my student loans ( some on the wrong re-payment plan ), have 10 years ( XX/XX/XXXX-XX/XX/XXXX ) of work experience with the government, and have been denied PSLF. I was informed via email that if any additional information was needed that I would be contacted. I was never contacted.
On XX/XX/XXXX, I received notification that I did not qualify for TEPSLF because I only had 118 out of 120 payments. I immediately called XXXX XXXX and spoke with representatives and supervisors. I was informed that for two payments in XX/XX/XXXX had not been received because my account was placed on and administrative forbearance, which I never requested, but happened when my loans were being transferred from XXXX. I provided a bank statement which showed one of the two payments had been made because it was automatically deducted from my account. I also provided an updated employment verification, which provided an additional seven months of qualifying payments.
I have been informed by XXXX XXXX to reapply for PSLF which I did and was denied. I reapplied for TEPSLF, which I was instructed to, and have received no response. I continue to make payments to XXXX XXXX, even though a supervisor informed me that " the database '' states I have 128 payments in the system.
I am getting nowhere and am very frustrated. XXXX XXXX is in essence taking my money each month for a loan that should have already been forgiven. I have reached out to the Ombudsmen 's office and they took my 1st complaint and then closed the case even though I asked them not to. They took my 2nd complaint and I have heard nothing.
My concern since I received the rejection from TEPSLF in XX/XX/XXXX was that I knew the TEPSLF is a time limited, fund limited program. Even though I applied back in XX/XX/XXXX, I am sure my application is at the bottom of the pile now and it is quite possible the funds will be gone by the time XXXX XXXX does what needs to be done. In addition, I am due a few thousand dollars in over-payments, because my account continues to be deducted.
This is my last step before filing a law suit. I am hopeful that this situation can be remedied but realistically I have no evidence to sustain that hope.
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04/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
From XXXX I submitted paperwork to my student loan servicer, previously XXXX and now Fed Loan Servicing , to have my payments adjusted based on an Income Driven Repayment ( IDR ) plan. I would call and speak to agents who would repetitively state they did not receive the fax with my proof of income or my Public Service Loan Forgiveness ( PSLF ) paperwork. Eventually I would call and agents would state they " received my paperwork '' and I was " approved '' for a payment of {$0.00} based on my household income, the servicer would advise me to call back in a year to recertify. During XXXX, XXXX, and XXXX my loans went delinquent between 90 - 180 days before I was mailed a statement multiple times ( XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX ). I then called and was pushed into Administrative Forbearances to clear my " overdue balance '' and then put in a General Forbearance while I again recertified my income. The only paperwork I can find is the letters from Fed Loan in XXXX - XXXX of XXXX. This income driven/PSLF process was confusing and repetitive. I thought it was just me, but now I see the stories that hundreds/thousands of others faced the same predatory practices that have negatively impacted my credit report and now my PSLF/TPSLF payment count. I have attempted to resolve this issue with Fed Loan Servicing as well as a FCRA dispute ; neither option has worked to correct the issues. Under the TPSLF program I was credited every other month in XXXX ( XXXX, XXXX, and XXXX ) while working for a qualifying employer. Then I was credited single months in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX as a qualifying payments. These random dates make no sense and further my confusion about what sloppy and inconsistent servicing was provided in the years prior to the COVID forbearance. In total these practices of " lost paperwork '' and pushed forbearances have cost me 38 qualifying months that I would have been in an approved IDR plan and credited for PSLF payments. I know this was a servicer issue because my other set of loans ( Perkins loans for {$11000.00} with my university ) required certification yearly for five years ( XXXX ) which I completed and were forgiven. My loan delinquencies, forbearances, and credit reporting are isolated to XXXX and Fed Loan servicing issues, not my inability to complete the proper paperwork in a timely and accurate fashion.
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05/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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Though profiteering is a harsh word, it is somewhat apt- the current student loan providers are set up to maximize profits for the loan companies and not for the support of the loan holders. As I am XXXX, I am attempting to participate in the XXXX program. However the barriers set up are extensive and I am coming to the conclusion I would be better off with a home equity or XXXX loan, and greatly regret the time wasted within the program, and feel truth in lending has been violated.
Specific complaints : 1. My loan has been moved many times. Each time I ask specifically to be sure that I am making payments that qualify for teacher loan forgiveness. I have a letter from previous lenders stating I had made XXXX payments as on XXXX XXXX, and have continued to make payments that I checked would qualify, and at the time was told they would qualify. My current provider says I have made XXXX payments as of XXXX of XXXX and will not explain further, saying previous lender were wrong and I can take it up with them. I have documentation.
2. Each time you ask or certify for an IBR selection, it puts you automatically on 20 year standard- which does not qualify for XXXX. It does not allow you to choose, or even tell you that you are on a plan that does not qualify for XXXX. It would be easy enough to program a choice, or automatically pick a payment that is shorter vs longer, or at least indicate the consequences. You must ask to be put on 10 year. If you ask at the time of IBR, it does not matter- you are put on 20 year. This creates gaps in the payments towards PLFP 3. As your income changes, your need to reapply to IBR- see above.
4. Loan providers trade you around- and payment changes ( 20 year! ) see above.
5. My current provider : takes XXXX 3 months to readjust your payments to a lower term that qualifies- payments that do not count towards PLFP ( $ thrown out the window ). You must make and least XXXX if not XXXX payments on the 20 year standard before it adjust to the 10 year or IBR. There is no reason for it to take this long. I 'm even convinced communications are timed to maximize payments for the loan providers.
6. Tracking of conversations : current system is difficult to track your conversations with provider unless you take screen shots and save them or manage to establish a conversation through your email- which is not easy to do.
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03/20/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My son has a private student loan that originated from XXXX XXXX XXXX and was serviced by American Education Services. I was the co-signer on the loan. I filed for XXXX XXXX bankruptcy in XXXX XXXX. All of my son 's student loans was in in-school deferment. AES allowed his loans to be in deferment for a short period of time at which time he had to pay the monthly installments. In XXXX XXXX my son 's started experiencing difficulty paying his loan. He sent payment of {$200.00} to AES for XXXX and requested assistance in lowing his payments. In the meantime AES was calling and emailing me several times during the time about him being 30 days late. He contacted them in XXXX XXXX asking that they discontinue contacting me because I was in bankruptcy and again requested assistance in a payment program he would manage. AES asked that they get a copy of my Letter to Creditor on the bankruptcy. When my son forward it to them on XXXX XXXX, XXXX about 3 weeks later, saw that his loan was first in deferment and when he reviewed the account in XXXX XXXX saw that it was listed as " defaulted ''. He sent an email to AES advising that he was not in default and requested several times for assistance. However, the only reply he received was an auto email message advising that they received his communication. No communication was sent to him advising as to why they placed his loans in default, no communication on who he could contact to resolve the issue. It was not until my bankruptcy was discharged in XXXX, that we XXXX received collection letters from XXXX XXXX XXXX XXXX XXXX XXXX XXXX that loans was in default and asking for full payment. The letter from collection agency reference that the loans was in default as of XXXX XXXX, XXXX ; which is not correct since my son made a payment on XXXX/XXXX/XXXX and was in active communication with AES up to XXXX XXXX. His account with AES was lock and gave him nor I any ability to pay on the loans. All of the other private loans thru XXXX XXXX and XXXX was placed on forbearance until my bankruptcy was discharged. We are now paying on those loans monthly. AES was the only one that decided to just put the loans on default without advising of any option to resolve or to pay on the loans. We had no one to communicate to. These loans were for undergraduate degree my son obtain from XXXX XXXX University in XXXX, Georgia.
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08/10/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My second submission of my application was denied by XXXX XXXX on XX/XX/XXXX. My credit score was in great shape after my first submission of all required documents in XX/XX/XXXX where I didnt have my mortgage yet nor did I apply for any student loans yet, but my loan servicer American Education Services ( AES ) & XXXX XXXX declined my 1st submission without adequately contacting me directly to let me know there was an issue with one of the copies I faxed since they claimed recently that it was illegible. However I have a confirmation page with screenshots from the fax machine that I used the first time to prove that AES equipment ( fax machine ) was faulty back then. I thought this was settled since my first submission because I was not contacted directly given the fact I have followed up with AES right after my first submission over the phone. This caused my brother a higher interest in his business loan because of your negligence in maintaining your fax machines. Now, the second time I had to resubmit my co-signer release form after I just got a mortgage, andapplied for few student loans for graduate school where my credit score is not as good as it used be in XX/XX/XXXX when I did my complete first submission. AES is very negligent along with XXXX XXXX, not appropriately contacting the customer via the phone or direct email on a timely manner, which caused my co-signer extra financial burden in his business decision making! XXXX XXXX did hang up the phone on me twice when I tried to explain the issue at hand! When I met the minimum credit standards in XX/XX/XXXX, I never received follow-up or update after my submission. When I resubmitted the second time in XX/XX/XXXX, I received a letter from XXXX XXXX denying my request due to not meting the minimum credit standards. I called their dispute center as indicated on their letter attached below, and I got hung up on twice. Funny business. I will also seek legal advice regarding this matter if I have to since my credit history and my fax confirmation page & documentation are in my favor in this matter! Both XX/XX/XXXXXXXX and American Education Services have more than 300 verified complaints due to their malpractices towards consumers in the following links : XXXX XXXX XXXX XXXX XXXX XXXX There is a a need for regulators to crack down on fraudulent negligent firms like AES and XXXX XXXX .
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11/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fedloan Servicing Account # XXXX XXXX XXXX Loan 1 Loan Program : DIRECT SUB CONSOLIDATION LOAN Owner : U.S. DEPT OF ED Disbursement Date:XX/XX/XXXX Current Amount : {$11000.00} Loan 2 Loan Program : DIRECT UNSUB CONSOLIDATION LN Owner : U.S. DEPT OF ED Disbursement Date:XX/XX/XXXX Current Amount : {$3100.00} I am a XX/XX/XXXXwith the XXXX XXXXXX/XX/XXXX in XXXX XXXX , NJ . I was told by my loan service company that I qualified for the teacher loan forgiveness program and the public service loan forgiveness program as a XXXX working with XXXX XXXX XXXX XXXX XXXX. After 5 years of working as a XXXX XX/XX/XXXX, I was told by the service company that I could apply for the teacher loan forgiveness, and then after 5 more years of working, I could apply for the PSLF and have all my loans forgiven. I was advised to make my payments on time which I did. I followed their advice and after five years of working received XXXX in forgiveness from the teacher loan program. After 5 more years ( XX/XX/XXXX ) of working, I submit my PSLF application to certify employment and all my payments credited as I was told I would. After checking my account online and reviewing my payments, they had noted that I was in a payment plan that did not qualify and to add insult to injury that since I had received the XXXX in teacher loan forgiveness that those 5 years did not qualify. I now basically had no payments that qualify. This is beyond deceitful, malicious and I don't even know what else to call it. I was lied to and given inaccurate information. If I would have been accurately advised, I would have been enrolled in a payment plan that would qualify me for PSLF. Furthermore, I would have not applied for the teacher loan forgiveness plan if it would have only granted me XXXX of loan forgiveness and set me back 5 additional years of payments to reach the 10 years ' worth of payments to qualify for PSLF. I would have only applied for the PSLF forgiveness. I am sure they misinform student borrowers on purpose so that their loans are not forgiven and they can keep making money for servicing these loans. I tried to speak to a representative of the loan company to resolve this issue with no success. I don't want the teacher loan forgiveness XXXX initiative. They could add those XXXX back to my loan account. I am so disgusted by this process and malicious intentions.
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02/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have received both XXXX Grants and federal student loans since I began my higher education journey in 2003. While attending both my XXXX and XXXX studies ( XXXX XXXX College, UT XXXX and XXXX University ), I worked full-time and/or was on paid internships for the bulk of that time ; so that I could try to keep my school loan borrowing amounts as low as possible. I am now being told that I could have been offered income based repayments while I was still in school and working full-time. Instead, I was placed on deferments for the duration of time that I was in school ; to include the six month grace period afterwards. I very likely would have qualified for the {$0.00} IDR payments during periods of employment from XXXX ; however, was never offered that as an option. After graduating with my XXXX XXXX XXXX, I started out in low pay, non-profit work environments to gain experience ; and, for years off and on, I could not afford my monthly school loan payment. Each time I contacted FedLoan to let them know that I couldn't make a full payment, I was always steered towards financial hardship deferments. It has come to my attention that they had the authority and power to offer me the option of lower monthly payments or partial payments ; but that was never the information I was given. Thousands of other student borrowers have reported very similar stories ; and this creates significant ethical and possible legal concerns due to the nature of the student loan industry already having a dark cloud due to noted manipulation of borrowers by certain loan companies that I will not name here as it's well known information due to recent, large scale settlements. I am more than willing, if given the opportunity, to pay all previous periods of forbearance and deferment so that those payments can be counted towards my XXXX payments to achieve XXXX. I am not asking for a handout ; I am simply asking that a wrong be righted. I have worked as a public servant for almost 15 years ; and am taking care of XXXX XXXX family members. I am respectfully requesting that periods of forbearance and deferment be considered for XXXX forgiveness by FedLoan and the DOE ; to include allowing borrowers to retroactively lift those forbearances/deferments and pay the amounts that would have been owed at that time. Thank you for your time and consideration in this matter.
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09/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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American Education Services uses deceptive practices in dealing with borrowers. I just learned yesterday that they have been charging me late fees every month for the past year-and-a-half because they claim that I missed a payment, and so every payment since then, though on-time, has been deemed late. When I asked if they would waive these fees, they said they ca n't because they are " rolling late fees. '' They also never resolved an issue I discovered about 2 years ago, when I learned that they had had me on an interest-only plan until XX/XX/XXXX, even though I had requested to be on a level plan.
Below is a complaint I posted on the Consumer Affairs website in XXXX XXXX : I consolidated my loans at 4.75 % before graduating with an XXXX in XX/XX/XXXX. Since XXXX, I have been making monthly payments on my loans. Originally the lender was XXXX XXXX XXXX, but apparently AES acquired the loans in XXXX, XXXX when XXXX went out of business. I am concerned about several issues : I am charged late fees often, but without sufficient warning that my bill is due and that late fees will apply. These late fees are {$20.00}. XXXX had not served such high late fees. Also, AES is reporting these late payments to the credit report agencies, diminishing my credit - despite the fact that I pay monthly. I also frequently pay a greater sum than the minimum due - sometimes several times as much. I am concerned that these higher payments are not being applied toward the principal amount of my loan and I am not sure where the money is being applied.
I estimate that I have paid at minimum {$20000.00}, likely {$25000.00}, to these XXXX lenders ( XXXX and AES ) over the past seven years. Yet my principal amount due has only decreased by about {$3000.00}. Though I have sometimes been on the interest-only plan, I have requested to be on the level plan for years. Yet I was just informed that I was on the interest-only plan until XXXX XXXX. Even if I were on an interest-only plan, at 4.75 % interest rate, this does not add up. Where has this money gone? On XXXX XXXX, I requested a full payment history from AES, including payments from XXXX, going back to XXXX. As of XXXX XXXX, I still have not received this payment history. I called AES on Tuesday, XXXX XXXX and was told that the request is " being processed '' and that I should have it by Friday, XXXX XXXX.
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06/02/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/2022 I submitted a my annual employer certification form for Public Service Loan Forgiveness form FedLoan Servicing to update the counts towards loan forgiveness on my student loan account. Having not received any feedback or status update on the submitted employer certification form, I called FedLoan Servicing in XX/XX/2022 to determine what is the status of my employer certification and updated counts. I was told by a customer representative that they are unable to provide me any feedback on where in the certification process is my employer certification form because they have a backlog and it may take " several months '' to get to my application. I was advised to follow-up " in a few weeks. '' I followed-up with FedLoan in XX/XX/2022 and on XX/XX/2022. On both occasions I was told that FedLoan has a large backlog of applications they are working through and as such it may take several months to process my application. On both occasions I asked where in the certification process is my application and the customer service representatives noted that they can not provide me with that information.
On XX/XX/2022, the customer service representative I spoke with ( name : XXXX XXXX asked whether I would like to be transferred to the PSLF department at which point I answered " Yes. '' I also asked XXXX for the direct number to the PSLF department and was told there is no direct number and I need to call the main FedLoan number and ask to be transferred to the PSLF department, if needed. After being transferred to the PSLF department I received a voicemail message noting that they are busy and I would need to wait 20mins for my call to be received. I opted for a call back. It has been more than an hour and I have not received a call back from the PSLF department.
I am submitting this complaint because at this point it is egregious to have 20 loan payments not accurately reflected in my count towards loan forgiveness and consequently time being added to how long I can wait to apply for forgiveness, although I am employed by an eligible employer ( not-for-profit organization ). Each year I have submitted my employer certification and verified my income to be able to receive accurate counts towards forgiveness yet FedLoan is essentially forcing individuals extend the life of their loans by not updating borrowers ' payment counts.
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05/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am having issues with FedLoan servicing because someone is inaccurately reporting my student record to the Department of Education.
XXXX and XXXX are reporting my status as graduated as of XX/XX/XXXX, going back to XX/XX/XXXX, XXXX XXXX XXXX is reporting my status for XXXX College as not found because I only enrolled at XXXX and never XXXX as of XX/XX/XXXX, the Department of Education NSLDS system is reporting my enrollment status as half-time as of XX/XX/XXXX, and FedLoan Servicing is reporting my enrollment status as currently enrolled full-time as of XX/XX/XXXX. I graduated from XXXX in XX/XX/XXXX and have not enrolled at any institution since.
XXXX, FedLoan Servicing, and the XXXX XXXX XXXX are saying this is an issue with the Department of Education. The Department of Education is saying this is an issue with XXXX and also stated that FedLoan Servicing is required to accept documentation from MIIS or XXXX to correct my student status. FedLoan servicing informed me that they can only correct my enrollment status using information from the Department of Education directly.
Instead of being provided with a solution, FedLoan Servicing provided the suggestion of filing a School Related Deferment Waiver Form ( Form SDWFR-XBCR ). I am concerned about filing the waiver because you are only allowed to ever do this once in your entire lifetime and it has potential financial and legal ramifications. I do not feel like this is an appropriate workaround for my situation when rather the responsibility should be for the entity holding incorrect enrollment data to correct it. While I may wish to file Form SDWFR-XBCR at some point in the future, I do not feel I should be forced to file it now as a remedy to my situation.
I spoke with agents XXXX, XXXX, and XXXX at FedLoan Servicing during multiple calls on the evening of XX/XX/XXXX. I spoke with XXXX and XXXX at the National Student Aid Information Center on multiple calls on the evening of XX/XX/XXXX. At the XXXX XXXX XXXX, I spoke with XXXX in enrollment verifications, XXXX in deferments, and their manager XXXX at approx. XXXX EDT on XX/XX/XXXX. A response from XXXX via email is also attached to this complaint.
I do not find the current remedies to be acceptable and feel I am being punished because someone else messed up data on me that I am unable to fix. Please help me fix this.
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10/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
I have completed the 120 required payments under the public service loan forgiveness program. I also submitted the required form to FedLoan servicing to get the remaining balance forgiven XX/XX/2020. However, I am being told I have to wait *up to 6 months* for them and the dept of Ed to process my application for forgiveness. This is both unconsionable and in violation of the regulation 34 CFR 685.219 - Public Service Loan Forgiveness Program. That regulation specifically states " ( a ) General. The Public Service Loan Forgiveness Program is intended to encourage individuals to enter and continue in full-time public service employment by forgiving the remaining balance of their Direct loans after they satisfy the public service and loan payment requirements of this section. '' It never says *anywhere* in the regulation, nor the statute, that I also have to wait up to 6 months for processing. On the contrary, it states it will forgive my remaining balance " after [ I ] satisfy the ... requirements of the section '' and nowhere is there any additional requirement whatsoever about an extra 6 month wait after submitting the forgiveness form.
In accordance with 685.219 ( c ) ( 1 ) ( ii ) I must remain " employed full-time by a public service organization ... - '' until my loan is forgiven. Therefore, adding an additional requirement to wait up to 180, not stated anywhere in the reg is a signficant legal error. And it means I have to stay employed in my current job an additional 6 months in order to obtain the benefits I was promised when I signed up for the public service loan forgiveness program. Nowhere anywhere was I warned about this additional, ( legally impermissible ) super-regulatory requirement.
I am requesting that you force FedLoan servicing to process their part of my loan forgiveness application *immediately*, in accordance with the regulation.
I understand the dept of Ed also has to process the application for the loan to be forgiven, and that they do this after FedLoan servicing finishes processing it. I know that the same standard applies to the dept of Ed as is stated in the regulation section I provided, so dept of Ed also needs to process this immediately. However, I do not believe you have any jurisdiction over the dept of Ed so I have raised that issue with my Senator in hopes they will respond favorably to him.
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10/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I consolidated a parent plus loan and a personal student loan on XX/XX/XXXX. I filed to pay by PSLF. Since that time I have made exactly 24 payments : XX/XX/XXXX, XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. I also happen to be in school currently. Twice this loan was placed in deferment without my request - it was done automatically because they saw I was in school. Both times I called and said I do NOT want it in deferment, as I am XXXX, and want/need it paid by age XXXX. It took them forever to mail the document for me to sign a waiver. I immediately faxed back both times. It took forever to take the deferment off both times. I called multiple times and was told BY XXXX XXXX XXXX that I may continue to make my payment. It would still count toward my PSLF. I did that. There should be some sort of records that I called. According to them, I have made 12 payments. I requested a review on XX/XX/XXXX. Said it was correct. Requested a review on XX/XX/XXXX. I have called. As of XX/XX/XXXX I was told it may take 6 months, and " ma'am I need to be patient ''. I still haven't heard anything back and it has been 6 months. I am not trying to get out of paying this loan. I just need the payments I have made to count toward my 10 years!!!!!!! I did just what THEY told me to do!!!! I would have NEVER EVER EVER made those huge payments if I had thought they would not count toward my PSLF. Someone THERE told me they would count. I can not get anyone to listen. These payments are more than my house payment. I am single with a child at home with no other support. All I am asking is that my payments be counted toward PSLF as I was told. I certainly did not pay an entire extra year 's worth of payments to not go towards anything. I can not get anyone to listen. I have called, I have filled out requests, I have tried email and no one responds. Please please help me to at least get these payments to not be looked at as " overpayments '' as they are saying. ( when I owed XXXX for those months and I paid, they are saying I overpaid, and overpayment doesn't count toward PSLF ). Please please help with this.
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08/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX - I called Fed Loan Servicing to try to change my repayment plan ( I had been switched to Standard Repayment Plan ) because I had not submitted by tax returns by a requested date ( Fed Loan states they sent me a letter requesting the tax returns but I never received it ). I immediately sent my tax returns in, they stated that in the meantime while my information was being processed, I could ask to be placed into forbearance. To do this I submitted a forbearance request. They stated I would then receive a PAPER bill for a {$5.00} reduced payment. I also resubmitted application for income driven repayment plan. I was told my income driven repayment plan app would not be processed until the XXXX reduced payment was processed. XX/XX/XXXX - called fed loan, told reduced payment of XXXX was still waiting to be processed, told to not make any payments but to call back " in a couple of weeks. '' XX/XX/XXXX - called fed loan stated that they could see the request but there was some unknown problem, they would " push it forward " and I would get the {$5.00} bill now in my email. XX/XX/XXXX -- Called fed loan, stated I had not yet received {$5.00} bill either in email OR in inbox, they stated it would come betweenXX/XX/XXXX-XX/XX/XXXX XX/XX/XXXX -Called fed loan again because I did n't trust them anymore by this point, rep now told me I would get the bill " this week '' and it would be due by XX/XX/XXXX XX/XX/XXXX- called fed loan told them STILL had not gotten any bill. Also told that my application for the income driven repayment plan had expired ( I had submitted it in XX/XX/XXXX but they said it had been pending until the XXXX payment was processed ). I resubmitted a new income driven repayment plan app
lication. I was told to " just go ahead '' and make a {$5.00} payment online and " they 'll know what its for '' despite the fact they had continued to tell me they would send me a bill and to NOT make any payments except when I received the bill. I made the {$5.00} payment. XX/XX/XXXX - Called fed loan told that their system was down and " ca n't see anything '' regarding my application or the {$5.00} payment, told that even though my forbearance period was up, and my bill was going to be due ( likely before my new income based repayment plan was processed ) I could request to extend my forbearance. Told to call back later.
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04/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received an unexpected recount of XXXX XXXX counts on XX/XX/XXXX that I do not fully understand. The date of my estimated eligibility for XXXX is now further in the future and instead of having 2 estimated dates for forgiveness, I now unexpectedly have 3 estimated dates for forgiveness when I believe nothing has changed on my account since I was last informed of my estimated dates for XXXX forgiveness back in XX/XX/XXXX.
For example, in XX/XX/XXXX, a letter indicated that I made XXXX XXXX Eligible Payments or XXXX XXXX Qualifying Payments on Loan Sequence 1, giving me an estimated XXXX eligibility date of XX/XX/XXXX. In XX/XX/XXXX, I received a letter indicating that I made XXXX PSLF Eligible Payments or XXXX XXXX XXXXualifying Payments ( both of which indicate a higher number of payments being applied/eligible to be towards XXXX ). Despite the fact my payment count is higher, my new estimated eligibility date is XXXX/XXXX, 6 months later than the letter originally sent in XX/XX/XXXX. This does not make sense - making additional qualifying payments towards XXXX should not push the estimated forgiveness date further into the future.
The same issue affects every loan sequence. Loan sequences with an original estimated eligibility date of XX/XX/XXXX now list an eligibility date of XXXX/XXXX, with the exception of several cases ( loan sequences XXXX, XXXX, and XXXX ) originally listing an estimated eligibility date of XX/XX/XXXX, but now listing an eligibility date of XXXX/XXXX ( instead of XXXX/XXXX like the change made to the loan sequences 1 and 2 originally with an estimated eligibility date of XX/XX/XXXX back in XX/XX/XXXX ). Loan sequences with an original estimated eligibility date of XXXX/XXXX, now list an eligibility date of XXXX/XXXX. This does not make sense. I do not understand why my XXXX eligibility is being pushed further into the future when my payment count has been increasing. Additionally, I do not understand why Loan Sequences 6, 8, and 10 now differ from Loan Sequences 1 and 2 when they previously did not differ.
I would like an explanation as to why a ) my estimated dates for XXXX forgiveness are now further in the future and b ) why the estimated dates for forgiveness now differ between loan sequences 1, 2 vs. loan sequences 6, 8, 10, when there was no difference between these two groups in XX/XX/XXXX.
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05/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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AES/NCT is reporting XXXX fraudulent loans on my credit report and have refused to cease the credit reporting after several promises to do so. I have been calling and disputing this information since XXXX 2017, and for the last five mo nths I have been lied to, harassed for payments, told false information, and basically have been running around in circles trying to get someone to actually take action and do an investigation. In the past I made payments on these loans by sending in XXXX lump sum to the creditor to cover ALL my loans, which included those that I did take out in my name. There are XXXX loans that I DID take out in my name but there are XXXX loans that I DID NOT authorize to be taken out in my name. I am a victim of identity theft. I sent in a police report, FTC ID Theft Affidavit, and proof of identity to AES/NCT back in XXXX 2017. A fter multiple calls I did n't receive an Identity Theft Affidavit from their company for completion until XXXX XXXX , 2017. Five m onths later, after requesting XXXX to be sent to be beginning in XXXX , they finally sent the form. They continue to report late payments and the defaulted loans to the credit reporting agencies after I was promised it would cease and be removed after receiving my ID Theft Affidavit. Not once has this company followed up with me. I always have to call them and when I do they always provide me with false information. I was told by several representatives that XXXX is servicing these loans and they are rejecting my fraud packet. However, whenever I call XXXX they have no record of me. This company has no regards for victims of identity theft and continue to provide me with false information and in turn are damaging my credit. I have kept a record of all communications with this company. They received a completed/notarized fraud packet on XXXX XXXX , 2017 an d according to the packet credit reporting was to cease 15 days after receiving the packet, which was XXXX XXXX . They have yet to do so and had the nerve to tell me they ca n't because XXXX rejected the packet. XXXX does n't even know who I am when I call so how can they reject a packet? If anyone from AES/NCT actually bothered to called the XXXX number they gave me they would be able to understand that they are rejecting it because they have no record of me!!!!
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03/28/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Was not notified of investigation status or results
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Web |
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In XXXX, I began my education at XXXX XXXX University. By spring of XXXX, I was experiencing some family issues that caused me to fall back in all my classes. Due to these personal issues not being resolved by summer of that year, I decided not to attend classes in the fall semester. I never received any refund nor did I attend any classes that fall. So I was under the impression as a young naive student at the time ; that the loans had been closed and I would be dropped from classes before the drop period. I would eventually officially withdraw from XXXX XXXX in spring of XXXX, without attending any classes that whole academic year. I was out of school for a while but eventually defaulted on my loans and refinanced in XXXX. I have been on an income driven payment plan since, up until the pandemic. During the time, I decided to go back to school to finish my courses and attain a XXXX XXXX at University XXXX Maryland XXXX XXXX. Upon receiving my transcript for transfer from XXXX XXXX, I noticed I had all XXXX grades for the fall of XXXX. It confused me because I never attended lectures and had assumed I would be dropped if I was not in attendance for class before drop period ended. This meant I was charged for classes I did not take in the fall of XXXX. This would also equally mean my loan has been maturing on an inaccurate principle. So I disputed this with the credit companies after failed attempts to speak to a XXXX XXXX financial advisor via phone call. I did not receive any reply but noticed after a month or so the loan was now being reported as closed on my credit. I assumed it was sorted out. The interest has grown over the years and the loan amount has now doubled. A few months ago, without notice, the loan reappeared on my credit report. This caused me to be quite confused. I am reporting this incident to see how I can proceed to get the correct documentation proving that I attended college at XXXX XXXX University the fall of XXXX and that the current loan amount is as it should be. Absent this proof, I am requesting that my loan be reviewed for a possible correction so that I am not paying what I do not owe. I am also requesting that the credit agencies provide, if possible their result of my initial investigation that I filed in XXXX, and an explanation of why the debt was removed then added again without explanation.
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05/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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While waiting for a final review of my Temporary Extended Public Service Loan Forgiveness Application, my student loans were forgiven under the temporary waiver. Given the added FFEL payments that were now counted, my forgiveness date should have been in XXXX. For this reason, I should have received a refund for all payments made from XXXX to the start of the Covid forbearance. However, I was one of many accounts whose NSLDS loan history data showed an extended and erroneous " In Grace '' status when my loans were still with XXXX XXXX. From XX/XX/XXXX to XX/XX/XXXX, I received bills and paid monthly, but those months appear on my loan history as " in grace ''. Everyone with student loans knows that is impossible. Grace periods never last more than 6 months and I was already paying, was not in school, and would not have been eligible for a grace period at that time, let alone one that lasted 34 months. Because of this error, those months were not counted, and my forgiveness date shows as XXXX XXXX and therefore, I did not receive a refund for any of those months I paid beyond when I would have hit 120 payments for PSLF. This problem became known by the Department of Education and the errors have been fixed for those affected who had not yet received forgiveness. Unfortunately, my loan history has not been corrected and to date, I have not received the refund I am due because as long as that error remains, my forgiveness date remains incorrect as well. I need this fixed!
I understand that I am fortunate to have received forgiveness and I am grateful. However, this administrative error has robbed me of a significant refund of over {$8000.00} by my calculations- a refund others received only because they were not a victim of this system error. I am filing this complaint because the ombudsman/complaint process at the Department of Education is broken and the 3 complaints I have filed have been dismissed without any research or even attempt at trying to understand the nature or merits of my complaint, despite them knowing this was a system issue and my submitting proof of payments for those months. I would like someone to actually address this- correct the NSLDS errors, adjust my forgiveness date, and credit me the payments made between the adjusted forgiveness date and the start of the covid forbearance.
Thank you for your help.
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01/31/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Dear CFPB, I am writing to illustrate some grave concerns I have with FedLoan 's servicing of my student loan, at the directive of the Department of Education ( DOE ). On XX/XX/2019 I received a notification from FedLoan that my loan had been placed in an " Administrative Forbearance ''. There was no disclosure in the letter why the forbearance had been applied. As required by the Truth In Lending Act, there was disclosure in the letter around the compounding of interest associated with this loan being placed in forbearance. After talking to the Department of Education it seems that the forbearance was placed on my account in response to the Borrowers Defense Fund ( BDF ) which I was apparently enrolled in a year before. The representative at the Department of Education for the BDF stated to me that there are over 200,000 applications pending review and that there is no expected timeline for the review, and that the process may take years to be addressed. Furthermore, she stated that no loans had been discharged through the BDF. I would like to tell you that the placement of this Administrative Forbearance onto my account caused a cascade of repayment issues with FedLoan, as I am also enrolled in the PSLF program, so making monthly payment is imperative. Although the personal situation of my account is bothersome to me, I have greater concerns about placing interest bearing Administrative Forberances onto the accounts of already at risk borrowers. When these loans are finally reviewed by the BDF, and return to a payment status there will be years of compounded interest applied to borrower ' loan, which will likely create a whole new crisis in student loan lending. If the Department of Education would like to take years to review these loans for eligibility for discharge, or rather spend years in court trying to find ways to circumvent borrower 's relief, these loans need to be placed in a non-interest bearing status while they are under review.
As required by TILA, there was no language in the letter around the Administrative Forbearance to name the main beneficiary of the compounded interest, which is the Department of Education, and the Federal Government. This current structure of reaping funds off the interest of student borrowers in predatory, unethical, and illegal and must be reviewed.
Sincerely, XXXX XXXX XXXX, XXXX
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03/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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PSLF COMPLAINT : The PSLF program is riddled with delays and inaccurate calculations. I believe that these delays and errors are specifically intentional in order to delay the processing of the loan forgiveness.
In XX/XX/XXXX, I submitted paperwork for the PSLF program to my lender XXXX, they then transferred my loan to PHEA, XXXX. Last year in XX/XX/XXXX my loan officially transferred to PHEAA, XXXX XXXX due to the fact that I am eligible for the Public Service Loan Forgiveness ( PSLF ). Initially, I was told that it would take 90 days to process my eligibility for the program and calculate my payments. I contacted XXXX in XX/XX/XXXX and they said that one of my employers wasn't verified even though it was a public school. I finally had the school call after resubmitting some paperwork and finally at the end of XX/XX/XXXX XXXX approved my employment history as I have been XXXX for 11 years.
After the employment verification was complete, I contacted XXXX again and they said that in a couple of weeks, my payment history would be calculated. As ofXX/XX/XXXX my payments were calculated however, there were substantial issues. I made another phone call on XX/XX/XXXX to discuss this matter and all of the payments that were not counted were flagged and the account is now headed back to be reviewed. The only evidence that XXXX gave to why years of payments didn't count was because they were stated as though the payments were not fully satisfied in the month. I have been on the correct Income based repayment plan, have never been late on a payment in the last 11 years, and had all of my payments Direct Debited from the same bank account so this claim is quite confusing. There were a few months of forbearance or deferment while my loan was being updated or transferred. Upon asking how long this process might take, I was told that it could take 6 months. At every step in the application process I have faced substantial processing delays as well as errors that caused me to get a review of the application taking a process which should have been under 6 months and extending it to over a year. Meanwhile I'm making payments but I'm quite frustrated with the fact that it appears like there are huge inefficiencies in processing loans for PSLF. I even went through and calculated my payments made to my student loans that should qualify.
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05/31/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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AMERICAN EDUCATION SERVICES - STUDENT LOAN I have been paying off this loan since my graduation in XX/XX/XXXX. I was unknowingly and unwillingly automatically enrolled in a " Pay Ahead Status '' with American Education Services.
I also willingly enrolled in their auto-pay program and have been paying my monthly payment without logging in or checking my account for years. After a letter notification in the mail that I was 19 days past due on my loan, I learned that I had not, in fact, enrolled in auto-pay for each individual loan through AES that makes up my total, but only for one of the loans that makes up my total. So how have I been paying those other loans on time until now? Forced, unknowing enrollment in the Pay Ahead Status program where all of my past large payments have been " banked '' instead of applied to my principal. I submitted several payments over the course of 7 years in various amounts over my monthly minimum ( {$37.00} ) such as {$100.00}, {$300.00}, {$500.00}, etc. I submitted larger payments whenever I was financially able to do so. I have just been notified today that those large payments have been " banked '' and then applied to my monthly payments each month ( less than 50 % of my monthly payment towards principal each month ), allowing AES to charge interest on the same large principal balance rather than me paying off my principal, even though I was up-to-date with all of my interest payments! I am not able to find any information in my online account regarding this program and was not able to find any information on how to DISENROLL from the program. After several phone calls and complaints to the company, I was finally notified today, XX/XX/XXXX of my unwilling enrollment in their Pay Ahead Status program. I am required to WRITE A LETTER to disenroll from the program and have my large payments applied to my principal. It is my money and my payments and I should be allowed to apply them however I would like to without the disguise I experienced with AES. I am educated on loans and spend A LOT of time investigating before I was able to get an answer on what the program is, how it affects my payments, and how to disenroll.
AES must be required to provide more clear communication to their customers about their forced Pay Ahead Status enrollment and how to disenroll.
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08/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
During the spring of XX/XX/XXXXI developed medical issues that were later diagnosed as a rare form of XXXX XXXX XXXX. As such, my medical expenses for the diagnosis and treatment of the disease exceeded my available resources to pay for both healthcare and my student loans. I fell behind on payments and ultimately into a default status on the loans. When I had recovered sufficiently, medically and financially, I refinanced my house to pay off the student loans. Payment in full for {$77000.00} was sent to Fedloan Servicing in XX/XX/XXXX and received by them on XX/XX/XXXX at XXXX XXXX ( USPS tracking # XXXX ). Fedloan servicing also transferred my account to the department of education default group on XX/XX/XXXX. Subsequent phone calls to Fedloan servicing were not fruitful in that they stated they had not received any payments on my account. A conference call was setup, XX/XX/XXXX, with a representative from my bank to provide information about the check that was issued and when it had cleared my account. During the call the representative from Fedloan servicing initially denied receiving the funds but later agreed they had received the payment and it was being held in suspense. She stated the funds would be transferred to the Dept of Ed on XX/XX/XXXX to clear my account. In XX/XX/XXXX I again contacted Fedloan servicing and was told the funds had not been transferred. XXXX, a supervisor with Fedloan servicing stated she could see the funds in their suspense system and that the account was marked as " do not forward or apply ''. She was unsure of why it was annotated in that manner but said they would send payment back to my bank. I asked for confirmation to be sent to me when this happened and she stated she would request that. Subsequent phone conversations have not resulted in the funds being released or any indication of when or if they would release the {$77000.00} that they agree they have no right to keep. It has been over 90 days since they received the funds and my account remains in a default status and is being erroneously reported as such on my credit. Recordings of the conversations with Fedloan servicing are available upon request. Their lack of releasing the funds in a timely manner is resulting in an additional cost to me of over {$7000.00} above my agreement with the department of education to clear the debt.
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08/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
Servicemember |
Every time I was having difficulties making payments to this creditor I always communicated my issue and submitted the paperwork required for forbearance or deferment of payments for a period set by the creditor based off my circumstances. While this was often reflected on my credit report, there were few situations where the forbearance was not reported to the credit bureaus and instead was left on my credit report as 30, 60, 90,120 day lates or missed payments.
I began submitting disputes with all three credit reporting agencies on numerous occasions beginning XX/XX/XXXX ( The day I first learned of this issue because was denied a job ) then I resubmitted my disputes to the credit bureaus every 4 months all the way through XXXX of XXXX.
I employed a credit repair company in XXXX, at great expense, that also conducted credit disputes with all three credit reporting agencies regarding this account on my behalf through the year of XXXX ( Submitted on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. ) I wrote goodwill letters to the company Account Manager ( POC ), Regional manager and CEO requesting the changes be made to my payment history in good faith as I was paying what I could, whenever I could. As a XXXX XXXX Veteran of the XXXX XXXX, with the XXXX ( XXXX and XXXX ) I sustained during XXXX XXXX XXXX ( XXXX ), I had difficulties in finding gainful employment the first few years after my return to civilian life which made fulfilling my student loan obligations impossible under the circumstances The company then changed internal policy to allow for issuance of retroactive forbearance on accounts, so I applied for the application of this policy to my missed payments and was told that my lates were ineligible.
I PAID IN FULL and closed the account last year with the condition, and under verbal agreement that, once the account was paid off, the past disputes I submitted would be addressed and the late payments recorded on my account would be removed from my credit report.
Now that the the account is closed and PAID IN FULL, I no longer have access to the digital correspondence between the company representatives and myself or the confirmation letters of forbearance/deferrment that I provided in order to confirm that the requested adjustments to my payment history are valid and to be removed from my credit report
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02/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I graduated in XXXX.
In XX/XX/XXXX, I applied for Public Service Loan Forgiveness ( PSLF ) with XXXX XXXX because I have made on time, qualified payments for at least 9 years, and I have been working for qualifying employer.
I received a letter from XXXX XXXX indicating they received my application and supporting documents. The letter also states that XXXX will contact XXXX, the prior servicer about my student loans, and my loan will transfer to XXXX servicing for evaluation, my automatic payment amount and the due date will not change.
In XX/XX/XXXX, I received a letter from XXXX stating that my loan transferred and it included the total amount of loans and my monthly payment. I noticed my payment is increased and no mention of the status of PSLF.
I contacted XXXX multiple times via email inquiring if I am qualified for PSLF or not, and the reason why my monthly payment was increased. XXXX never responded or explained the status my eligibility for the program.
In XX/XX/XXXX, I contacted my general attorney to investigate and help me receive a response.
In XX/XX/XXXX, I received a vague and misleading response from Fedloan servicing stating that " you made XXXX qualifying payments '' because my qualifying payments were disqualified in XX/XX/XXXX and the increased monthly payment is to help me pay off my student loans in time.
I again requested additional information of the reason why my qualified loans were disqualified in XX/XX/XXXX ( When I consolidated my loans ). XXXX responded that it was disqualified because I took a type of loan called " Parents Loans ''. However, all my loans were Sub and Unsub Direct Stafford loans.
I then requested more information about the reason why it was concluded I made XXXX qualifying payments after I made qualified payments for at least 8 years or more.
I also requested if I am indeed not qualified for PSLF, I have no reason to keep my loans with XXXX XXXX. Therefore, I would like a refund of the extra monthly payments and transfer my loans back to XXXX or other servicer. No response received.
In XX/XX/XXXX, I requested my general attorney to file a lawsuit against XXXX XXXX for increasing my monthly payment without my authorization and for failing to transfer my loan back to XXXX after multiple attempts.
I am waiting to hear a response from my attorney general or XXXX XXXX.
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05/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I paid four of my five student loans in full with a refinance through XXXX. I left one student loan open because the interest rate was lower than my refinance. I owed a very small amount on " loan sequence 2 '' and had pre-paid a couple of years of payments on that loan. XX/XX/XXXX I decided to start re-paying the debt that was pre-paid through at least XX/XX/XXXX because I would like to start a family and thought I should get rid of that loan first. When I made the {$92.00} payment, all four of the closed loans re-opened. I called onXX/XX/XXXX to complain to XXXX as the 4 loans should have been paid in full. I told XXXX XXXX that I wanted the loans which re-opened with credit to be reapplied to the total debt owed and DID NOT WANT checks sent to me. I was told no little checks would be sent. I received two checks for about {$2.00} each about one week later. After two calls and multiple escalations I was told my loan would be entered into a " lead review '' which would take two weeks maximum. After two weeks, I called again and I was told the process could take up to 30 days. Meanwhile, the amount owed increased. I continue to call XXXX and the problem is not fixed. XXXX is now reporting my credit as OVER 260 DAYS PAST DUE which is a LIE and IS Seriously affecting my credit. I had to buy a new car and was not able to get the promotional rate. MY LOANS ARE REPORTING AS ALMOST IN DEFAULT WHICH IS A LIE. MY CREDIT IS REPORTING AS HAVING SERIOUS DELINQUENCY WHICH IS A LIE. EVERY TIME I CALL XXXX they demonstrate a complete inability to assist me. The first person who answers informs me my loans are significantly past due and in risk of default after multiple escalations I finally reach someone who has a clue and says it normally does not take this long to correct. It has been a month and a half and my credit is messed up.
Additionally, XXXX never explained to me the consequence of paying the income based repayment. My loans therefore capitalized as follows : on XX/XX/XXXX - {$10000.00} and on XX/XX/XXXX - {$550.00} ( despite on time regular payments since the first due date XX/XX/XXXX. I made regular on time payments until XX/XX/XXXX. On XX/XX/XXXX my interest capitalized {$17000.00}. This added a total {$28000.00} to my amount owed. I then made on time payments until XX/XX/XXXX and I paid 4 of my loans in full in XX/XX/XXXX
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11/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XXXX, my DIRECT loans were transferred over to XXXX XXXX XXXX and from the very beginning I started having problems with them, mainly that they kept changing the terms of my loans without my consent or notification. I went round and round with them on this and finally had to enlist the help of the Dept of Education 's Ombudsman 's office for assistance. They told me the only way to get out from under XXXX XXXX was to re-consolidate my loans and request a different servicer. I told them I was interested in the PSLF program so they helped me fill out the paper work and get on the right repayment plan and pick a new services - XXXX XXXX Servicing.
I began making payments on the new loan in XX/XX/XXXX ( the first payment of {$200.00} was made XX/XX/XXXX ). I made payments to them as directed and, in XX/XX/XXXX or XX/XX/XXXX, I received a letter from XXXX XXXX saying they were now going to service my loans as they were the only servicer for the PSLF program but to keep making payments to my current servicer ( XXXX XXXX ) until the account was fully transferred. Needless to say I was less than thrilled but kept making my payments as instructed. In XXXX I made my first payment directly to XXXX XXXX and have done so since then.
When I filed my first certification of employment form ( I was told to do this often to ensure that my payments were being properly credited ) I received a letter back indicating a different number of qualifying loan payments. I called them immediately to fix the problem and we've been going round and round ever since ...
Long story short, I began making payments on the PSLF qualifying repayment plan since XX/XX/XXXX but XXXX XXXX refuses to acknowledge the payments made in XXXX, XXXX and XX/XX/XXXX. The first payment they report on their site is XX/XX/XXXX, and continue to tell me that the payments made to XXXX XXXX prior to that are ineligible. I have bank records indicating that payments were made, and more importantly, payments were also made between XX/XX/XXXX to XX/XX/XXXX, but XXXX XXXX will not include those either.
There are a whole bunch of other issues with XXXX XXXX that I've had over the past 4-5 years, but this is the most pressing one as of today.
I've been trying since XXXX to get this issue fixed and it has been 4 years with no resolution. Please help me get this resolved ...
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12/17/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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|
Web |
Servicemember |
I am attempting to qualify for the Public Service Loan Forgiveness program. I believe I have made my 120 payments. My loans were consolidated with XXXX XXXX in XXXX of XXXX. According to my studentaid.gov account I can see that my loan status was in repayment as of XX/XX/XXXX. My servicer at that time was XXXX XXXX XXXX XXXX, until it was transferred in XXXX. My payments from XX/XX/XXXX through XX/XX/XXXX are not currently counting towards my PSLF according to FedLoan. They are listed as being under manual review. I initially requested this manual review in XXXX of XXXX and it has not yet been resolved.
I submitted my application for PSLF this month, because if the payments from XX/XX/XXXX through XX/XX/XXXX are included I have now met the 120 payments for forgiveness. FedLoan 's response was that I currently have 108 qualifying payments because those 12 are considered ineligible. However, they have not yet determined if they are eligible or not since they are still pending manual review.
I have no documentation available from XXXX XXXX XXXX XXXX because it no longer exists and all of their email communication just directed me to my inbox on their website. I do have my bank account statements showing my payments from XX/XX/XXXX through XX/XX/XXXX and can possibly request older ones from my bank if they still have them. I do know that I was on the income-based repayment plan at that time.
When speaking with FedLoan to resolve the issue I was told that the manual review from XX/XX/XXXX is still in process and they are still waiting for information from my previous servicer. They have no indication on how long this can take, but indicated that 18 months is not the longest they have seen it take. My servicer that has the information they need is 3 servicers ago, so I don't think that contacting my most recent servicer will get them the information even if they wait another 18 months. The information should be available to the federal government since it was the XXXX XXXX organization that was directly servicing my XXXX XXXX at the time of consolidation.
My student loans should be able to be forgiven at this time as I have made my 120 payments on appropriate payment plans. I think it is unacceptable that FedLoans can take 18 months to review this information without them having any more efforts to resolve the concern.
|
06/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
Towards the end of XXXX/beginning of XXXX, I was alerted of my XXXX score taking a drastic hit through an XXXX alert. After investigation, it turns out American Education Services ( XXXX XXXX XXXX XXXX XXXX XXXX was failing to draft my autopay payments from the checking accounts setup. I continued to see emails regarding posted payments all the way through XXXX, and was never notified through mail ( I have paperless billing enabled ) or phone call ( the company has had my current phone number on file for some time ) that there was a problem with the autopay failing. The XXXX XXXX I was using had been experiencing a number of issues with their online banking system, and I ended up going away from them entirely due to issues linking accounts online, getting payments, etc.
I called AES to determine what the best course of action was, and they were of surprisingly little assistance : I was treated as though I could not make my payments when I had a flawless payment history along with zero records on my credit report of missed/delinquent payments. When I inquired as to why I was never notified of the issue regarding failed payments, I was given a runaround answer and simply asked if I was able to currently make payments. I immediately brought the account current and asked them how to dispute a " late '' payment ( that I was never notified of missing ) being submitted to the credit bureaus. I was instructed to fill out a form and send it in via priority mail to the address provided, but I have received no answer in roughly XXXX weeks now.
I would like to dispute the singular error of my student loan payments failing ( which have historically never been missed on any of my accounts ) and dispute the predatory practices of reporting failed payments to the credit bureaus without any notification to the borrower via phone call, email, etc., when AES has all of my current information on file. This is clearly a mistake via an automated payment system and not my fault. Furthermore, the constant postponing of federal student loan repayment by the federal government has made tracking which loans are due and which loans are on a forced pause extremely difficult to monitor for the borrower. I would like to have this incident forgiven under the pretense that AES will properly contact me in the future regarding issues with my account.
|
05/13/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I was a student at Indiana XXXX XXXX XXXX until XXXX XXXX. After this, I began paying my monthly payment to XXXX XXXX Loans at XXXX dollars per month. After six months, and XXXX other student loan payments I realized that I needed assistance in repayment. I contacted XXXX to be told that they has sold my loans to AES.
Upon contacting AES, I registered and agreed to their three month reduces payment program. The program allowed me to make half payments of XXXX dollars for three months. This phone call took place on the XXXX/XXXX/XXXX. The woman on the phone explained to me that my payment due on XXXX/XXXX/XXXX would be included in the program, and if my online statement had not changed, that I would need to call back on XXXX/XXXX/XXXX.
On XXXX/XXXX/XXXX I check my online AES account and see that I have no due balance. I contacted AES customer service, and was told that my XX/XX/XXXX payment had been covered by a forbearance and that my half payment program would begin on XXXX/XXXX/XXXX. The details of what I was told have been documented by AES, and I have spoken to numerous supervisors about this.
Believing that I did not have an XX/XX/XXXX payment, I received a letter around XXXX/XXXX/XXXX explaining that my loan was 14 days past due. I immediately called AES and explained the situation. The supervisor first explained to me that he was sorry for my misinformation but that I do in fact owe money. I asked the company if they allow their customers to be misinformed and then held accountable for their own mistake. The supervisor then informed me that he would submit my account for review, and that in 5 days I would no longer be past due.
Two weeks passed and my account still remained past due. I then called AES again that they informed me that there is no 5 day deadline and I would have to wait, but that they would be turning my information to a collection agency. Afraid, I then had to make a XXXX dollar payment. XXXX for XX/XX/XXXX, and my XXXX for XX/XX/XXXX all at one time. ( Defeats the purpose of saving money through the reduced payment program. ) I have still been trying to contact AES and have yet to receive any answers. I believe that it is horrible that a borrower calls the company to pay any payments to avoid default, is misinformed and then held accountable for the companies mistake. I would like answers.
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12/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I have been working with XXXX XXXX XXXX since the end of XXXX to get an affordable payment. I have called at least a dozen times. I have filled out multiple applications and submitted pay stubs multiple times because every time I call I am given a different answer. I still do not have an affordable payment and it is now the end of XXXX with a payment due XX/XX/XXXX. When I asked for a report of all the times Ive called and responses Ive received I was told that is internal information. So there is zero accountability on their part for the fact that it has taken them two months and they have not helped me at all. There is zero accountability for their mistakes but I am expected to make my payment which I cant afford. Today I finally spoke with a woman that partially fixed the problem. But it is simply due to the fact that I was lucky enough to get her on the phone which makes me question what they were doing for the past two months when they told me they were submitting applications. I feel that they do not handle things properly which is worrisome considering the amount of debt that they manage. I am frustrated that they are my only option for repairing these loans. I simply want to be able to afford my payment and make said payment. Not use forebearance time as they have suggested did to me when they dont know what to do. I have never felt so powerless and I feel that it is criminal that they have no accountability and that they dont need to answer to me the customer when they dont do their job. I think that I am well within reason to ask for that breakdown of what they have been doing for the past two months when Ive called. Ive spent countless hours on the phone with them figuring this out. Ive done my job. I feel that they and the department of education are criminals for the way that they handle these things. I have never felt so powerless and I feel that it is criminal that they have no accountability and that they dont need to answer to anyone when they dont do their job. I think that I am well within reason to ask for that breakdown of what they have been doing for the past two months when Ive called. Ive spent countless hours on the phone with them figuring this out. Ive done my job. I feel that they and the department of education are criminals for the way that they handle these things Something must be done.
|
04/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I have been enrolled in IBR for 6 years, paying through FedLoan. On XXXX XXXX, XXXX, I submitted a request through XXXX to be considered for Repaye. On XXXX XXXX, XXXX, I received letter from FedLoan, telling me to recertify my income, and to submit recertification info by XXXX XXXX, XXXX. If I did not recertify, my payment would be switched to standard repayment. On XXXX XXXX, XXXX, I requested an update from FedLoan on my request for new payment plan. I was told, via email, FedLoan had received my request, and that it may take 60 days. On XXXX XXXX, XXXX, I called FedLoan and asked for update. I was told they were " sorry, '' but because I recertified for IBR subsequent to my request for new payment plan, my initial request for new payment plan was ignored. If I want to be considered for new payment plan, I have to start the process over. I have been waiting for approximately 4 months for an answer to my request. No one contacted me about my initial request and the fact that it has been ignored. Additionally, the information I have received from FedLoan has been misleading and untruthful. Finally, no where is there information that I could not apply for a different plan, just because I also needed to recertify my income.
The email from FedLoan ( my initial question is below the response ) : Thank you for contacting FedLoan Servicing! We received your request for an Income- Driven Repayment ( IDR ) plan on XXXX XXXX, XXXX. Once your request is processed, we will send you a notice with the results.
If your request is approved, it may take approximately 1-2 billing cycles for your new repayment plan to take effect. You will need to continue to make your regular monthly payments until you receive your first bill with a new payment amount.
We recommend that you use the " Contact Us '' links on our website, www.MyFedLoan.org, to submit inquiries via a secure email form. You may also call us toll-free at ( XXXX ) XXXX to reach our Customer Service Department, which is open Monday through Friday from XXXX until XXXX ( ET ).
Sincerely, XXXX FedLoan Servicing -- - Original Message -- - On XXXX XXXX, XXXX at XXXX, wrote : Account : First Name : Last Name : Date of Birth : I have contacted the XXXX. My request for change of repayment plans has been " closed, '' and was been forwarded to you some time ago. What is the status?
|
08/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
XX/XX/XXXX I was contacted by XXXX XXXX to consolidate my school loans and lower my monthly payments. I agreed to the proposed consolidation, but it was noted that ONLY my loans, not my son 's XXXX XXXX loans, be included in the consolidation. I was told that for the next 10 years I would pay somewhere between $ 50-70 a month and at the end of the 10 year period ( or 120 ) payments, the balance would be forgiven. In XXXX, I received my first notification from FedLoan. I immediately contacted XXXX XXXX because the Parent Plus loans were included. FedLoan was contacted by XXXX XXXX and myself, but we were told that the loan consolidation was complete and there was nothing that could be done to reverse it. For the next few weeks, I was in contact with both XXXX XXXX and FedLoan in an attempt to fix this problem. Because of this mistake, I was also taken to court by my ex-husband - he was responsible for the ParentPlus loans per our divorce decree. I was told by XXXX XXXX to let the matter rest since my payments were at the amount that they had calculated - {$57.00}. I paid this amount for 12 months and received a notification from FedLoan to recerttify. Once I completed the recertificaiton process, I was informed that another mistake was made. I was NOT eligible for the repayment program and had to be put into another program. My payment was then calculated at about 5 times the previous amount - {$250.00}. Again, I contacted XXXX XXXX and FedLoan, but was not able to get any satisfaction. I was basically told, sorry we made a mistake, and nothing could be done. I contacted every agency to attempt to get some kind of assistance, I hired an attorney to file bankruptcy, and finally had to sell my home - the payments were increased to {$470.00} in XX/XX/XXXX. I have tried everything to get the matter resolved and feel that I have been grossly taken advantage of. Please note that XXXX XXXX has attempted to assist me with this matter and even provided monetary help to either take FedLoan to court ( no one would represent me ) or file bankruptcy. I would appreciate ANY feedback. After reading a number of articles, including the lawsuit against XXXX, I am not alone - but that does not help pay the bills! The sheer number of documentation I have is too great to include in this email, but I would be happy to send any/all via USPS.
|
08/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
FedLoan, a company that " manages '' student loan repayment, has consistently made errors in processing my account and paperwork. I consolidated my loans two years ago and set up IBR and direct debit. I have a considerable amount in student loans ( over {$80000.00} ) and wanted to take advantage of the great new loan repayment options. Every year, I have to submit an updated application and my taxes to calculate the IBR. I did so in XX/XX/XXXX. In XX/XX/XXXX, I received messages that I did not submit my paperwork and my payments would go from {$150.00} to over {$900.00}. I contacted the company immediately and was told that I did n't submit anything. I asked them to look again and they found it. It had been there all along. It was complete and ready to be processed. I sent in the paperwork early because I my job was going to be changing in the summer and I did n't want to have anything else to worry about. My options for correcting their mistakes ( which apparently was on me and not them ) were to go into collections or put my loans into deferment ( with accruing interest ) until they could resolve the issue. I asked the customer service rep if it sounds like I am being penalized for their mistake and her response was " yes. '' I also submitted a public service loan forgiveness ( PSLF ) form in XX/XX/XXXX. It came up on my account, but when I called and asked why payments were n't going toward that program, I was told that they did n't have my paperwork. I asked if I had to resubmit it every year and the customer service rep said no, but I should send another one anyway. I sent it in and it was rejected for not having complete information. As far as I can tell, everything was complete and correct. Now I have to resubmit the form for the THIRD time in TWO years. If I were this incompetent in my workplace, I 'd never get a job again.
Fast forward to XX/XX/XXXX. My first recalculated IBR payment is taken from my bank account. I knew it was coming and was prepared. Then I started getting emails that I had n't made any payments and my accounts were delinquent. I called the company and after a very frustrating phone call, I learned that when my loans were put back into repayment through direct debit, they forgot to include one. I went in and fixed it, but once again, mistakes on their part become my responsibility to fix.
|
12/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Interactions with XXXX : XXXX/XXXX/XXXX - I received notice that my forbearance was ending under the Standard Repayment Plan, and I saw that I qualified for the Revised Pay As You Earn plan ( REPAYE ) and filed documents to certify for the plan.
XXXX/XXXX/XXXX - I was notified by XXXX that I would be asked to make a {$5.00} payment under the Standard plan to switch to REPAYE, and the instructions said to simply pay the amount when the bill was due by XXXX/XXXX/XXXX.
XXXX/XXXX/XXXX - I paid the {$5.00} required to switch to REPAYE.
XXXX/XXXX/XXXX - XXXX sent me a denial letter, saying I did n't qualify for REPAYE because I did n't make the payment on time. Keep in mind that this letter was sent BEFORE the due date of the payment ( XXXX/XXXX/XXXX ).
XXXX/XXXX/XXXX - Called XXXX to clarify ; a representative stated that the rejection " should n't have happened '' and she stated that she would open the application to be re-processed for REPAYE. She stated that someone must have denied me despite them having record of me made the required payment to switch.
XXXX/XXXX/XXXX - Received a letter of disclosure from XXXX stating that I am in repayment under the Standard Repayment Plan, not REPAYE.
XXXX/XXXX/XXXX - Called XXXX, spoke to XXXX XXXX # XXXX ), and he noted that my application still had n't been processed to switch to REPAYE, but it was " open. '' Meanwhile, I have a payment under the Standard plan due in XXXX ( more than I can afford ; the REPAYE plan allows for lower payments ). XXXX stated that he would need to put me in forbearance again to avoid having to make the payment in a few weeks, and stated that he put me in forbearance for just XXXX month and that the application " should be processed '' before XXXX 's payment date.
It is unacceptable that processing applications for repayment plans takes this long and are rejected for false reasons XXXX lack of payment when payment was clearly provided ). I was hoping to make my first payment under REPAYE in XXXX, but I 'm still not even on the plan yet with no set time guarantees for when it will be processed. No representative has been able to give me a set time for when the REPAYE application will be fully processed, except that they hope it 's going to be " before XXXX. '' Meanwhile, my interest continues to accrue due to shady business practices by XXXX.
|
12/14/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
On XX/XX/2021 Fed Loan Servicing sent an email notifying me that I qualified for a refund for a payment I'd made during the Covid-19 deferment period. I requested that refund in early XXXX via telephone. It is now XX/XX/2021 and I have not received a refund despite the fact that the balance on my student loans has increased by the refund amount of {$2200.00} ( the sum of the interest on my loans ). I called back in XXXX and was told the refund was only just processed and a check would be mailed to me within 2 weeks to 2 months. The woman I spoke with claimed the check would arrive no later than XX/XX/2021. It is the XXXX. I have now been trying to contact them for days and have been met with ridiculously long hold times. Last Friday, XX/XX/2021 I was on hold for 2 hours ( despite a promised 15-20 minute wait ) before finally getting fed up and ending the call. Today, XX/XX/2021 I was on hold for over 30 minutes before the call disconnected. All of these calls have been made well within their business hours. My loans were unfortunately transferred to Fed Loan Servicing earlier this year after I applied for the XXXX program. Since then, they have also calculated my number of eligible payments incorrectly and show my having made FAR fewer eligible payments towards the program than what I have actually made. It is utterly disheartening that in addition to the stress that comes with student loan repayment, their service is so XXXX poor to boot. A loan servicer is supposed to offer support to borrowers and be sure that questions and concerns are adequately addressed, and in my experience, Fed Loan Servicing has completely failed to do any of this in the time that l have dealt with them. Over half a year of constant phone calls, and incorrect information and I have nothing to show for it but an increased loan balance and a XXXX program that I seemingly will never qualify for due to incorrect payment calculations. The United States government ought to be more discerning with whom they contract with and hold said contractors to higher standards. Fed Loan Servicing, at this point, should be out of business as my complaints are not unique. I want the {$2200.00} refund I requested and was promised issued expediently and for the payments I've spent years making to be accurately reflected on my account and counted towards XXXX!
|
12/10/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Since May of this year, I've called AES about 8 times to prepare for a new repayment schedule that would begin after my Income Based Repayment Plan (IBR) would end (XX/XX/2019). The rep on that call gave me information and quotes on what different repayment options would be once the IBR ended. The rep provided instructions on how to move forward so that I would have a seamless transition to the new repayment schedule. I followed instruction and when I called back was told that I was given incorrect information. This pattern repeated for the subsequent 5 or so phone calls, all of which are/were recorded. After going back and forth for months, I received new repayment schedule options. I called back and accepted a specific option in which the rep agreed and confirmed terms. In order to make sure the correct amount is to be billed in setting up automatic payments, I saw that the repayment amount is ~$XXXX/month more than what I was shown in writing and agreed to over the phone with a rep that operates under authority from AES. This is breach of contract and the most egregious form of deceptive business practices. AES's intent is to defraud borrowers or their employees are so incompetent and negligent in their duties that AES has critical systemic failures at every level. I've tried to resolve this issue multiple times asking to speak with someone in a supervisory position to review the calls and call me to discuss. My intent is to repay my loan, but to do so within my rights and not be the victim of fraud. No one has called me back to date. AES's process is for a rep when asked to be transferred to a supervisor, to say okay and then transfer the caller to a senior rep, then the senior rep when asked to transfer the caller to a supervisor says okay and transfers the caller to a department lead. Systemic failures across the board. My next step is a lawsuit which will include a claim for punitive damages. The abuses are extreme. I've given AES multiple opportunities to rectify the issue amicably and they refuse to comply. I hope the CFPB can compel a response by someone that listens to all the calls and has the information, knowledge and capacity to resolve the issue to get on the agreed upon repayment schedule. If not, the matter will proceed to court. I suspect that I am not the only one that AES is trying to exploit.
|
03/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
The beginning loan origination date was in XX/XX/XXXXwhen I first decided, as a XXXX year old, to go to college.
This college career, as a professional student, finally ended with my completion of a XXXX in XXXX in XX/XX/XXXX. Yes it took me 20 years.
In addition, prior to that I was 3 credit hours away from completing a XXXX XXXX at the University at XXXX in XX/XX/XXXX. I was in a messy divorce and having medical issues and I did not complete the program. Four years later, I went back to get back into class, and XXXX stated that the program I was in XXXX, no longer existed. Essentially I was swept under the carpet and told that it might be better for me to check with other schools for a new program. They reassured me that my XXXX grad credit hours would certainly transfer over into another XXXX degree. Thats how I ended up with the XXXX XXXX XXXX in XX/XX/XXXX from XXXX College in XXXX NY. XXXX ended up telling me they would transfer over many of my XXXX credit hours. This did not happen-either. In the end, they only accepted 1 class and transferred it over.
Nonetheless, I have been very fortunate to land a XXXX job and I love it!
Unfortunately, my student loan debt is crushing.
I have called XXXX and asked for a itemized bill but they say my record only dates back to XX/XX/XXXX. What???? This loan has been passed around by the federal government since its origination in XX/XX/XXXX and they have no record of it before XX/XX/XXXX? This loan has been flipped from XXXX, to XXXX, to XXXX XXXX, to XXXX, to XXXX ... ..and when I call to see what can be done when I am unable to make a payment, they change the status of loan, so that my 10 year repayment and loan forgiveness for XXXX STARTS ALL OVER AGAIN.
This loan is 32 years old. I am XXXX.
The interest that accumulates on this loan is XXXX per month. I have a loan of almost 400,000.00 and XXXX is in interest alone.
My question is how can I get the federal government to provide me with an itemized bill of this supposed money they say I owe them. I dont think this is a unreasonable request.
Also, why does the federal government loan young people, who are uneducated, a lot of money when more than likely they have no clue about financial issues.
I didnt and only recently ... have begun to understand concepts involving interest rates and principles ....
|
03/11/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
I've contacted XXXX and the other credit bureaus several times regarding an incorrect report on my credit report. I have XXXX XXXX my federal loans. My credit reports are showing that I was late with payments to XXXX from XX/XX/XXXX-XXXX ( or XXXX ) XX/XX/XXXX on one of my federal student loans. I spoke with a XXXX representative in XX/XX/XXXX who looked at my account and verified that I was never late during this period and never received any sort of notification that would indicate such. In fact, there was no delinquency showing on any of my credit reports until XX/XX/XXXX, which was suddenly reporting that I was several months past due. Apparently there was a balance generated in XXXX XXXX system associated with my forbearance 5+years ago, that should have been covered by my payment and wasn't, and was never communicated to me, despite my account being in autopayment and making timely monthly payments. The XXXX representative indicated she was escalating this matter to the credit reporting division, and that it would be corrected in about two weeks. Again, in XXXX XXXX and the credit bureaus was supposed to be correcting this incorrect information. Despite this, I keep getting notified from XXXX that the investigation is complete, and yet the information is still the same ( see attached screenshot ) .This reporting is negatively affecting my applications for credit. I sent my XXXX statements to XXXX et al showing that I have never been notified of any delinquency on this account, and told them how unfair that I as the consumer have to prove my innocence, versus the debtor having to prove this a valid debt ( apparently the debtor just has to acknowledge its reporting is correct and that is sufficient ). I have asked XXXX et al and XXXX several times to re-investigate this matter. They each claim they have looked into it, and yet I am still seeing this error on my report. Attached to this complaint are my statements from XXXX showing my account information. The payment summary in the top right corner shows when XXXX received its last payment, when the next payment is due, and for how much. As you will see, there is never a late amount mentioned or due. Though I strongly resent having to prove I'm not responsible for this reporting, I will gladly turn over anything in my possession to help clear this matter.
|
01/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Previously, I filed a complaint XXXX regarding how FedLoan Servicing was counting my qualified payments for XXXX.
On XX/XX/XXXX, FedLoan Servicing provided the following response and my complaint was closed : " The Office of Consumer Advocacy ( OCA ) at Pennsylvania Higher Education Assistance Agency ( PHEAA ) performed a review of your account. Specifically, we reviewed your payment history, your repayment plan history, and your forbearance and deferment history with each of your servicers. Please Note : PHEAA conducts its student loan servicing operations commercially as American Education Services and for federally-owned loans as FedLoan Servicing. In your inquiry you expressed concern regarding the number of payments credited toward your pursuit of loan forgiveness under the XXXX XXXX XXXX XXXX ( XXXX ) program. Our review of your account determined that you submitted Employment Certification Forms ( ECF ) that were approved for the following periods : XXXX XXXX Government - XX/XX/XXXX XX/XX/XXXX, XXXX XXXX XXXX - XX/XX/XXXX - XX/XX/XXXX, Ga XXXX Defender Standards - XX/XX/XXXX To XX/XX/XXXX, XXXX XXXX XXXX XXXX - XX/XX/XXXX To XX/XX/XXXX, Ga XXXX XXXX XXXX XXXX XX/XX/XXXX XX/XX/XXXX, XXXX XXXX Government - XX/XX/XXXX To XX/XX/XXXX, XXXX XXXX Government - XX/XX/XXXX To XX/XX/XXXX, And XXXX XXXX Government - XX/XX/XXXX XX/XX/XXXX. You have made 105 XXXX-qualifying payments. You can view additional details online at MyFedLoan.org. If you have additional questions regarding your account, please contact FedLoan Servicing at XXXX. Loan representatives are available Monday through Friday from XXXX XXXX to XXXX XXXX XXXX. '' In fact, on my online FedLoan Servicing account the payment tracker was updated to 105 qualifying payments. On XX/XX/XXXX, I received a letter from FedLoan Servicing stating that my XXXX for XXXX had been approved, which was the period of employment that was in controversy previously.
Shortly before the New Year, I checked my online account again because I had submitted another ECF for XX/XX/XXXX and XX/XX/XXXX and wanted to check the status. I found that my qualifying payment tracker was back down to 93 and the payments made during XXXX were now, again, not qualifying. Of course, when I call or chat with FedLoan Servicing, no one can explain to me what is going on. I need this fixed, again.
|
05/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
AES Team, I was informed about the XXXX Loan Forgiveness program a few years ago by AES reps on several seperate occasions. However, I was not properly informed about all the features of this program ; specifically XXXX Loan Forgiveness Forbearance. I was not properly informed that during the 5 year period, you can annually apply for forbearance while completing the 5 years eligibility at a XXXX XXXX XXXX. I was told my only forbearance option was General Forbearance which lasts less than 1 year. Had I been informed of this during the initial consult with AES reps I would have immediately applied for this special forbearance annually.
I am now finishing up my 5th year at a title 1 school and are ready to have my loans forgiven. However, I am requesting retro active forbearance for 4 years ( XXXX XXXX ) in which I was eligible for the XXXX Loan Forgiveness Forbearance but was not advised of my eligibility for it. The XXXX loan forgiveness forbearance was the BEST repayment option for my specific circumstance over the past 4 years and AES failed to advise me of that. As a result, I have 2 90 day late payments on my credit report that could have been avoided had I been given correct information by AES reps.
I know AES is all about helping its customers whos loans it services have the most pleasant experience ; especially its XXXX who serve in XXXX XXXX XXXX where we serve children from difficult life circumstances. I know AES has the best intentions to offer solutions to make the repayment process pleasant. However, the ball was dropped in my circumstance.
This retroactive forbearance would rectify the unfortunate situation of not fulfilling their duty to inform me the best forbearance solution over the past 4 years. I know this is an abnormal request. However, given the extent of the circumstances I think you will agree that my request is fair and something that I am more than eligible for and entitled to as a XXXX XXXX XXXX that was not properly informed. Thank you for your time.
I have tried on several occasions to rectify this with AES directly to no avail.
Forgiveness Forbearance A XXXX Loan Forgiveness Forbearance can be requested while you are completing the 5 years of teaching service at an eligible XXXX XXXX XXXX. The forbearance will be applied in 1 year increments, so you must reapply annually.
|
12/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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I received a XXXX through the US Dept. of Education ( Service Provider - Fedloan. ) My first loan disbursement was on XXXX ( divided into two for XXXX semester. ) Fedloan reported to XXXX, XXXX and XXXX that I was late for 90days, from XXXX. I have disputed the late payments once before to no avail simply because I had no documentation. Luckily, the Dept. of Education directed me to " XXXX '' recently, I was able to find the status for repayment for any time period. Upon reviewing, I found documentation that clearly states I was in Forbearance at the time of the alleged late payments. Once I knew what I was looking for, I also came across notifications in my personal email from FEDLOAN, that correspond with the dates the US Dept. of Ed. provided me for repayment. I have recently entered into an income driven repayment plan with FEDLOAN and my payments start XXXX. I am grateful for the arranged monthly payment and I 'm hoping we can continue without any problems, once this is rectified. Unfortunately for me, those 3 late payments could severely affect my future. My fiance and I are buying a home at the end of XXXX and the only thing preventing us from doing so are the late payments reported by FEDLOAN. I NEED them to be removed. I was not late. I have documentation. I am really hoping I speak with someone who does n't just give me the run around. I will report and/or dispute with more entities if I 'm forced to ( i.e. XXXX, Ombudsman Group, etc ) but I know that does n't have to happen depending on who I speak with. All I need is someone who cares somewhat about customers and is willing to listen. Now that I am set up on an IDR plan ( plus I 'm more than willing to set up auto pay as a goodwill gesture ) I 'm hoping I 'll be able to remove the incorrect late payments and get on with life. I know it can be done because I have two friends who have been successful with FEDLOAN. Do n't believe the lie that they MUST keep it on there. If you make a living by working in customer service ( like I do ) then you know something can ALWAYS be done. Please email me at XXXXXXXXXXXX or call me directly at XXXX, if you have any questions or comments whatsoever. Thanks for taking the time to read this. I 'm praying that everything gets resolved and works out in both our interests. I hope you and yours have a great holiday : )
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11/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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When I left XXXX University in XX/XX/XXXX I had a balance of {$6200.00} in which I was making payments up until XX/XX/XXXX with a remaining balance of {$4200.00} when I went back to school at the University of XXXX. I made one more payment at XX/XX/XXXX to drop the balance at {$4000.00}. From my understanding as long as I am in school at a part time capacity or better and after graduation I have a 6 month grace period. I recently discovered that my credit score got affected negatively in XXXX of XXXX so I asked for my credit report in which it showed that FedLoan Servicing reported to XXXX, XXXX, and XXXX that my account was delinquent. I've contacted them on 3 separate occasion trying to settle/dispute this account in which I was made to pay {$300.00} on XX/XX/XXXX which they never explained that the account was active again but I was told on 2 other occasion that this was still delinquent because it was past due 90 days and it was suppose to be in the delinquent department which they refuse to give the number for. Now I called again today and was told that the account is not delinquent.
My complain is with the action they took they have damaged my credit score significantly that it dropped over 200 points. I have never received any type of communication from them either mail, phone calls, or email and I was told that they have tried reaching me with all of this but I have never even received a voice mail. Upon receiving my credit report I see that they have been billing me from XX/XX/XXXX-XX/XX/XXXX and from my understanding I have a 6 month grace period upon graduating from school which I graduated in XX/XX/XXXX. I wasn't even given a 6 month grace period on top of the fact that they never sent any type of communication to me.
I understand that I owe the loan but the way they handled the matter and destroyed my credit score is what I'm fighting for. I want them to remove the negative notes they sent to XXXX, XXXX, and XXXX and fix my credit score. I have a attached a copy of my credit report showing that they have started billing me 1 month after graduation without any communication. This is not fair practice from a financial institution and is a irresponsible actions that can cause possibly not getting a job, can't find a place to stay, or can't get a loan for a home because they ruined my credit.
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12/23/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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XXXX XXXX ( Several accounts in my name that are negative ) I challenge the accuracy, compliance and reportability of this listing. no valid claims ... accounts were settled with my assistance provider and I was informed that no late fees would be reported because of their delays and system issues with processing my aid ... grave errorsfalse claims and reportingI want these accounts rectified immediately or litigation may follow. You can not report late payments that are incorrectthis is unlawful You must provide me a copy of ANY original documentation required under Section 609 ( a ) ( 1 ) ( A ) & Section 611 ( a ) ( 1 ) ( A ) ( a consumer contract with my signature on it ) and under Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all information which can not be verified. Please be advised this is against F.C.R.A. law and is a violation of my rights.. I have previously disputed the above-mentioned student loan payment history. Be advised that there are no regulations promulgated by the DOE and the FCRA that restrict you from updating/correcting past payment history. By failing to update previously reported information, you are in violation of Section 623 ( a ) ( 2 ) of the FCRA. Be advised that the Holder Rule protects consumers claims & defenses against a creditor or assignee 16 C.F.R. 433. The advisory opinion goes on to state that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct even if the loan was correctly reported as delinquent, but has subsequently been paid.
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09/16/2021 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My student loans were taken out when pursuing my graduate school education starting in XXXX XXXX. At that time, my Stafford subsidized and unsubsidized loans were serviced by XXXX XXXX. As I continued my education, my loans were then " transferred '' to XXXX. During that time my subsequent loans were serviced through XXXX from XXXX - XXXX. In XXXX, my loans were taken over by AES until now. At the time there was a income adjusted program that I enrolled in XXXX. Intrrestingly, no one ever directly said they sold my loans, like they did mortgages at that time. Upon completion of my education in XXXX, the total loan amount was + {$100000.00}. I have been working as a federal employee since XXXX. In recent years the SLRP became available, however my position never qualified for SLRP until I switched my occupation in XXXX. In XXXX, I submitted my paperwork to the Department of Education and waited for a response from the PSLF. After receiving an email response that they received my application, I waited some time for a response. I eventually reached out and was told that I was not eligible and directed me to page 8, paragraph 2 or 3, I believe, and told me my federal loans did not qualify because it pre-dated the new program and loan serving structure and told me to contact AES for options. When the program came into being, I did recieve information from my employer of its existence but no information was provided by my loan servicer that I needed to switch to FedLoan serving loan when inquired. However,, this time I was told that by re-applying for a new loan under FedLoan Servicing I could to be eligible in 10 years because of the type of loan I was under. Should I need to work beyond retirement age to be eligible? I believe that better communications from the Department of Education during the inception of this program would have informed me of my rights, rather than rely on an entity that benefitted by serving federal customers with eligible and non-eligible loans. The lack of transparency has kept individuals like myself obligated to paying these companies longer than I believe the government intended. It appears that the Dept of Education is doing this again by " selling off '' FedLoan Servicing. Where is the detailed communication to borrowers about how this will affect current loan forgiveness programs?
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05/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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When I left for the XXXX XXXX in XX/XX/XXXX, the XXXX XXXX submitted paperwork to the Department of Education reflecting my status. At the same time I submitted paperwork to my my loan holder requesting ( for the second time ) to be placed on an income based repayment plan, as well as an application for public service loan forgiveness. Around XX/XX/XXXX I started receiving emails that I was close to defaulting. I reached out to XXXX XXXX several times requesting the status of my several applications. Throughout XX/XX/XXXX I corresponded with XXXX in an attempt to update them and continue to apply for PSLF and ICBR. Every application I submitted was denied, generally on the ground of not providing enough documentation, even though I sent a certified letter from the XXXX XXXX, as well as evidence of my living stipend as evidence of my income. When I returned to the US in XX/XX/XXXX I was still close to defaulting so I made one large installment and put in a forbearance request. I made contact with XXXX several times throughout XX/XX/XXXX to try and sort out the applications. I was told the XXXX XXXX did not notify the Department of Education about my status, even though this is standard operating procedure for XXXX XXXX. Over the phone I asked for a new application, and for PSLF to be retroactive and take into consideration my over 4 years of volunteering with XXXX XXXX and XXXX, as well as my current status as a XXXX. Multiple customer service representatives ( including XXXX ID # XXXX and XXXX ID # XXXX ) refused to work with me, including hanging up calls, being rude, and refusing to entertain requests for further information. Throughout this exchange XXXX continued to send correspondences to addresses I do not live at, despite emailing them multiple times to update my address, and despite the XXXX XXXX sending the Dept. of Ed information about my status abroad. My requests for address changes were ignored and receipts of my applications, and their rejections, as well as my proximity to default were all sent to Maryland, even though I lived in XXXX and my former landlord kept sending the letter back with a label saying my forwarding address was XXXX XXXX. At present, I still do not have PSLF nor am I on a ICBR Plan, despite having served as a volunteer at currently at a 501 ( c ) ( 3 ) for almost 5 years.
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05/18/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have attempted to make payments and stay current with AES/NCT ( National Collegiate Trust ) for years and have struggled. Each year my monthly payments rise significantly and this is to the point where I can no longer manage, I can not afford the current payment on my accounts with you all. I have more than one account with National Collegiate Trus totaling more than {$850.00} per month. This doesnt include my other student loans with XXXX XXXX and XXXX XXXX. In total I pay over 1,000 monthly to keep current with all my loans. The only lender who will not work with me and lower my payments to a reasonable amount is American education services and National Collegiate Trust the actual owner of the debt. I have called, written, begged, cried and pleaded with both companies and no one will help me at all. I am asking for a lower payment so I may pay, Im not trying to get out of my obligation, I just want to live and pay rather than giving you all my income and not be able to survive. Please review my accounts I pay {$590.00} alone on one AES account. This is the highest monthly payment I have out of all the loans and the one that I can no longer pay. my account is delinquent now and I call you all the time trying to get a lower payment. I have this account and my other account in my dads name ( XXXX XXXX XXXX ) with me as the co lender on that one. I currently paying XXXX $ on the account with my dad and XXXX $ on the account I spoke of earlier. I cant have a home, car, or cell phone because all take all my money and I cant do it anymore. I have contact NCT for a lower payment I have written my federal and state legislators. Why wont you all work with me and lower my payment. I dont want to be delinquent, I want to pay please make it so I can by making my payment reasonable. I literally dont have the amount youre asking for and have sold everything of value to stay current this long. I am asking you to please look over my account and allow me another option. My hair is failing out I cant eat cause I have no money so Im looking all sickly. All because I went to college, please help me. This is America, You all took away my American dream now Im just asking for a little of my life back. Please lower my payment, I want to pay but I cant pay what you all have me paying now. Account # : XXXX XXXX account # : XXXX
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08/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I am a public defender and am going for pslf forgiveness. I am in my fourth year and I have had numerous issues with fedloan. This year, I did not submit my XXXX and and my IDR plan request in time according to my loan holder. I submitted it XXXX because XX/XX/XXXX is the first month in my yearly cycle. Fedloan stated that they needed {$1100.00} because the paperwork was untimely. I told them I did not have XXXX and told them not to withdraw. My loans were defaulted and interest was capitalized. On XX/XX/XXXX I called fedloan to see if the paperwork would be completed in time for me to make a XX/XX/XXXX payment. At this time I was told that the paperwork was incorrect because I had not skipped step 2, like I was supposed to. I mistakenly checked a box in step 2 requesting to be put on the cheapest payment plan. The fedloan rep had me upload another request to my digital inbox. The second request was uploaded. I did not modify this doc as it was generated from the dept of Ed site and had my name, signature, and request to have ibr recalculated all prepopulated. I was assured that this would be satisfactory. I called fedloan a week later because my loans were still in default and another XXXX was being requested for XX/XX/XXXX. This rep expressed concern that the request that I uploaded did not have identifying numbers on it. I explained that a rep walked me through the process and these were forms directly from the dept of Ed that were prepopulated. Eventually he agreed and said call next week. Yesterday I logged into my account. My account no longer shows default but shows that I am on a standard repayment plan and XXXX is due XX/XX/XXXX. I then called fedloan and talked to XXXX, XXXX. She told me that I filled out the request incorrectly. I explained that she must not be seeing the correct request. She then advised me to get on a repaye plan without ever explaining why I am on a standard plan and not on an ibr. She then told me that the second request wo n't work because it did not have a wet signature. She then told me that if I do not get a valid request submitted by XX/XX/XXXX That my XXXX would need to be resubmitted. I could not determine why the same XXXX doc would need to be resubmitted. Every time I call, I get a different answer. I asked to speak to a superior but was told that they all had left.
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03/28/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Around XXXX to XXXX, I obtained student loans in amounts totaling about 23000. in XXXX these loans were consolidated with a American Education Services ( AES ) which called me over the phone and offered to help me with my repayment. I was set up for a payment plan that i thought was manageable, between XXXX and XXXX, but I did not know that it wasn't actually paying off my loan. I was only paying interest for about 10 years without any actual change. In XXXX I decided to consolidate with Fedloan and attempt to enter the Student Loan Forgiveness Program. During the re-consolidation I entered into delinquent status for not making the regular payment on my loan, but I wasn't getting any feedback from the new loan holder Fedloan. Little did I know that these two companies are one and the same, and they could have both easily seen the status of my account. Of course this affected my credit score. But the worst part was that somehow my loan was compounded from an original balance of XXXX to XXXX when Fedloan took it over, which is close to what I still owe today. I have paid {$10000.00} total to fedloan, but have only paid {$2500.00} on my principal since XXXX. When I look at my payment history i see several months of payments going straight to the interest but nothing to the principal, even when i know I'm ahead on my payments. Meaning it should be going to principal. I believe this company AES/Fedloan/PHEAA is engaging in predatory lending practices and abusing their ability to manage borrowers money. I do not believe they intend on actually assisting borrowers with paying down their loans, but instead keep them confused about what exactly their payments are covering. Also, the fact that they go by different company names and can transfer a loan from one to the other and add several thousands of dollars should also be considered a fraudulent business practice. If i can speak to an attorney and explain my situation i believe i would have a case against this company for their misleading behavior and abusive business practice. i don't believe my complaint will actually help me or anyone else because i have seen other complaints come here to die. It is obvious that the corrupted practices of this company and this " official '' complaint service are nothing more than another dead end/misleading business practice.
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04/01/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My lender falsified information to XXXX which in turn has caused numerous negative items to remain on my credit report that should not be there. Upon completing school i was not able to obtain a job to pay the high monthly balance of the loan that was due immediately upon my graduation. It took me over a year to find a job, and when i did find one it was very low paying to the point where my monthly income was just about equal to my payments due so I still could not pay. Long story short I have never made 1 single payment to my lender. My lender, in order to successfully package and sell/transfer the loan to another party, started reporting that I had begun to make payments to show my account was in good standing, payments I never made. The clock on my loan began in XX/XX/XXXX, but they reported that I made payments in XX/XX/XXXX right before selling/transferring my loan. By law, it takes 7 years for an item to drop off of your credit report but that 7 year clock starts from the LAST PAYMENT MADE. I have never made a single payment so instead of having this drop off in XXXX, I am told it wo n't drop off until XX/XX/XXXX because of the false information they reported stating that I had made 3-4 payments prior to them selling/transferring my loan in XX/XX/XXXX-XX/XX/XXXX. I can not provide proof to XXXX to dispute this because I can not provide proof/check number for a non-existent payment. To add to the problem, since my lender is private and is not required to provide information to XXXX, XXXX can not ask them to provide proof of payment. So they are protected by law in a sense from providing proof that would ultimately incriminate themselves for falsifying records. After many escalations and unsuccessful disputes because of the lenders unwillingness to provide anything I am asking for, I am now following XXXX advice and escalating this issue here to hopefully get some assistance in going after this lender and getting them to remove this negative information that has been hurting my credit score in preventing me from doing things such as buying a house. It should be noted that they eventually sold this debt to a collection agency a few years ago and we came to a settlement, in which I turned around and successfully won in litigation after the settlement due to the collectors unethical business practices.
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03/22/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I received a letter from a debt collection agency on XX/XX/18 for 2 student loans, totaling > {$50000.00}. I was not informed by the lender by phone, mail or email that this was an issue that was being sent to collections. I was previously on a reduced payment plan of $ XXXX. After speaking with the lender directly today, I am told this repayment plan is only effective for 3 months and can be renewed for an additional 3 months, with a limit of 6 months total for the entire life of the loan. When attempting to set up this repayment plan, the lender representative informed by that I must also pay back the entire past due amount of {$2100.00} to make my account up to date. When I expressed that I was happy to make an alternative arrangement, and that this option is not financially feasible and does not give me enough time to get up to date before the expiration of the repayment plan in 3 months, I was told that there are NO other options. When I attempted to make a good faith payment to attempt to find time to write a letter to the lender to resolve the issue, I was referred to the website, as I was unable to make a debit card payment by phone. I had my checking account information saved on the site ; when attempting to make a web payment, there was an error. ( A representative told me that there are " issues '' currently with the payment system and I may not be able to successfully make my good faith payment today ). I explained that my excessive financial obligations far exceed my income, and the fact that they have sent me to collections now impedes my ability to make credit purchases or take additional loans for emergency situations. I have XXXX small children and am looking for additional employment and need to buy a reliable car in order to continue to work and make payments to my lenders ; this report to debt collection has now likely impeded my ability to do so, and thus it will be difficult for me to maintain my current job, as well as obtain additional employment, and take care of XXXX children as a single parent. Despite multiple attempts to make a resolution, this lender has told me there is nothing that can be done. Please help me to remedy this situation, I would like to set up a modified repayment plan with recurring automatic payments, but am told I have no options. Thank you for your time.
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03/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Dates of contact : XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. Methods of contact : letters and phone calls.
I made payments to two loan servicers : AES and Fedloan. I made 37 payments to AES from XXXX. During those years, I contacted AES numerous times about PSLF and income-based repayment. AES repeatedly told me that I did not qualify for either or that my loans were not the correct loans for PSLF. AES also told me that I had no other options. There was no information on their website about PSLF at that time. I was just starting my teaching career and was substituting and working as a paraprofessional. I paid what I could and had to defer my loans during months when I could not meet the payments ( which was often ).
In XXXX, a coworker told me about Fedloan, and I moved my loans to Fedloan and started my payments all over again. In XXXX, my loan payments were based on my income. My loan payments were zero dollars for a time and then increased with my salary. This was unlike my AES payments which had been substantially more money. During this time, I repeatedly tried to get my AES payments credited toward my PSLF forgiveness without success. In XX/XX/XXXX, contacted Fedloan about the possibility of Temporary Forgiveness to get credit for my AES payments. They reviewed my file for nine months. During this time, I contacted them for updates. I was told, that they were still reviewing my file or I was not going to get my payments credited. In XX/XX/XXXX, I was denied.
In addition, Fedloan keeps changing the date of my forgiveness eligibility. Their XX/XX/XXXX correspondence shows my estimated eligibility as XX/XX/XXXX, yet their XX/XX/XXXX correspondence shows my estimated eligibility as XXXXa full year later. How can this be happening? When I call Fedloan, I am transferred around and put on hold, but no one will help me resolve this. My loan payments are due to resume in XX/XX/XXXX.
My loans should be forgiven in accordance with the legislation. I have fulfilled the requirements for PSLF. In addition, I wonder if I even should have had to pay all of that money to AES if they not withheld the information about other options that were indeed available at that time. I have been lied to and strung around for years as I have tried in good faith to get this matter resolved.
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07/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Keep getting calls about my loan
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Web |
Servicemember |
Hi, My Federal student loans were transferred from XXXX to Fedloan Servicing in XXXX 2016 due to my application for the Public Service Loan Forgiveness program.
To start off, my income-based repayment plan was never transferred over to Fedloan Servicing. I was told to apply for the repayment plan again.
This morning ( XXXX/XXXX/16 at XXXX ) I received an email saying : " Welcome to FedLoan Servicing Based on your interest in the Public Service Loan Forgiveness ( PSLF ) program, we are in the process of transferring all of your U.S. Department of Education owned student loans to us for servicing. Having all of your loans with FedLoan Servicing will make it easier for you to manage your loans and track your progression in the PSLF program. '' On XXXX XXXX, 2016, I received the first email saying : " Your student loan payment is over 30 days past due.
Contact us today to discuss your options.
Hello XXXX : Your student loan account is a month past due. That means collection activities will continue. Send your payment as soon as possible to avoid emails, letters, and calls. '' On XXXX XXXX, I made a payment which was due on XXXX XXXX : Payment Amount : {$770.00} Payment Date : XXXX/XXXX/2016 Checking/Savings Account : **** Confirmation Number : XXXX I confirmed to make sure this was taken out of my account.
I have another payment due XXXX XXXX of about {$300.00} ( I resubmitted my income-based repayment plan a couple months ago ).
My mother as well as my in-laws both received a call today stating that my loan from Fedloan Servicing is past due. The caller left the actual Fedloan Servicing phone number ( XXXX ). I did call this number just now and kept pressing '0 ' to be transferred to someone in customer service as I did not want to provide my account number or social security number ( I was being cautious ).
The statements that I am receiving in the mail I believe are the correct statements.
I have heard the Fedloan Servicing is terrible with a bad reputation and when my loans were first transferred to them, I had an awful customer service experience on the phone. I just want to make sure that this is n't going to effect my credit. I do n't know what is and what is n't a scam at this point. I do n't know if this is just them being " terrible '' or if it is an actual scam..
Thank you for your help
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08/19/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I have recently contacted AES ( American Education Services ) to discuss available options regarding my monthly payment. While I am current on my monthly payments I explained my current financial situation and my concern to fulfill my future monthly obligations. Ultimately, I expressed my intentions to be proactive prior to accumulating missed payments in the future then continuing to fall further behind. Each representative had expressed similarly that they can appreciate my effort to reframe from missing future payments, yet there are no additional repayment options available for me. They continued to explain that if I was currently 31 days or more past due other options would be available at that time. If they are capable of offering other payment options after 31 days past due, they certainly can make those same options available to those that are struggling to avoid late payments. Therefore, after different attempts to voice my concern with various representatives, AES ( American Education Services ) will still not provide me with an alternative repayment option to avoid missing payments due to my financial situation.
Since graduating in 2013, each of my federal and private student loans has now transferred to repayment status. I have continued to place my federal loans in forbearance in order to afford the private loans and other monthly expenses. After graduation, the income I accumulated from my employment was insufficient to pay for each private student loan I acquired over my collegiate years. Therefore, I was compelled to utilize the brief forbearance period allowed which is no longer available. Over the last few years, I have been blessed to obtain advancements in my career, which have generated increased wages. Even though my income has increased, the payment obligation for each monthly expense and student loan continues to exceed my total monthly income. Currently I receive about XXXX a month after taxes. My total expense which include current student loans being repaid is about XXXX. If I forgo other monthly expenses and limit my grocery/personal budget, the total expenses could be reduced to about XXXX. Even if the forbearance option was available, I would prefer not to delay my obligations. In conclusion, I would greatly benefit from lowering my monthly private student loan payment.
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02/24/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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American Education Services has not validated my debt pursuant to 15 USC 1692g. Your claims are false and your company is in violation of the FCRA and FDCPA, as well as TILA. A statement is not a bill. I continue to assert there are billing errors 15 USC 1666. The credit reporting agencies are right to delete the account because under the FCRA they can only furnish a report in accordance with the consumers request. I request that you immediately stop reporting on my consumer report and my co-signers consumer report until you are able to accurately validate the debt.
Pursuant to 15 USC 1692 ( g ) ( 4 ) Validation of debts, if you have evidence to validate your claim that the alleged debt does not constitute fraudulent misrepresentation and that one owes this alleged debt, this is a demand that, within 20 days, you provide such verification/validation and supporting evidence signed and certified under penalty of perjury to substantiate your claim. Until the requirements of the Fair Debt Collection Practices Act have been complied with and your claim is verified/validated, you have no consent to continue any collection activities.
15 USC 1692j states, It is unlawful to design, compile, and furnish any form knowing that such form would be used to create the false belief in a consumer that a person other than the creditor of such consumer is participating in the collection of or in an attempt to collect a debt such consumer allegedly owes such creditor, when in fact such person is not participating AES is causing harm to both consumers, myself and my co-signer by furnishing such forms as described by 15 USC 1692j ( a ) and as such, shall be liable to the same extent and in the same manner as a debt collector is liable under 15 USC 1692k of the FDCPA. and is also liable under the FCRA and TILA.
I am completing and submitting the paperwork to further assert this alleged debt is fraudulent. In the meantime, no late payments may be reported on my consumer report or that of my co-signer or that would be a violation of 15 USC 1681a ( 2 ) Exclusions.Except as provided in paragraph ( 3 ), the term consumer report does not include ( A ) subject to section 1681s3 of this title, any ( i ) report containing information solely as to transactions or experiences between the consumer and the person making the report.
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05/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
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Web |
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I have a student loan through FedLoan Servicing. I 'm currently on an income based repayment plan . Income based rep ayment plans need to be recertified every year, in order to verify income and determine how much the repayer is able to pay in monthly payments. On XXXX XXXX , I got a notification e-mail telling me that I needed to recertify my income by XXXX XXXX . Therefore, on XXXX XXXX , I submitted an application to renew and recertify my repayment plan with studentloans.gov, a site maintained by the Department of Education to apply for income based repayment plans and verify income. Because of security issues, studentloans.gov notified me that, until their security was upgraded, I could not submit the form online, but that I should fax the completed form and a copy of my most recent tax return to FedLoan Servicing. I faxed my completed tax return and form on XXXX XXXX . On XXXX XXXX , I received an e-mail from them saying that my form was received, and that, within ten days, they would review the application and let me know if they needed additional information. On XXXX XXXX , having not yet heard from them, I contact ed FedLoan Servicer 's phone center to check on the status of the application. The representative told me that th ey had received my application, and that they might have the application reviewed by XXXX XXXX , but the latest it would take them would be XXXX XXXX , and I 'd receive a response by then, On XXXX XXXX , I contacted their phoneline again to check the status. Another representative informed me that reviewing my application could take up to two billing cycles ( two months ), and that I would just have to wait. I reminded them that my reduced repayment rate was due to expire and that, if it expired without recertification, I would have to pay the standard rate ( I 'm paying about {$120.00} a month now. The standard rate would increase that to about {$570.00}. ) She told me, if that were the case, I 'd just have to pay the standard rate until they reviewed the paperwork. After I got off the phone with them that day, I sent them a message through their website explaining the situation and asking when my paperwork would be reviewed, but I have not yet gotten any response. As of yet, they have still not recertified my income.
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03/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Servicemember |
I am on an income driven repayment plan and am also working towards public student loan forgiveness at a 501 ( 3 ) c. I have XXXX/XXXX student loan debt upwards of 80k. I fill out my paperwork diligently, and call on a regular basis. When my payment went from {$170.00} to {$700.00} due to filing jointly on a tax return with my spouse, I utilized forbearance because our family could not afford this. When my loan came out of forebearance I submitted the correct paperwork online, and pulled my income over from the IRS website. When I called a few weeks later to see if my new payment form had been processed the lady informed me " Our online applications do not work. '' I had no correspondance that this was the case and that my application was not in the que to be processed, she told me to submit a paper form. I filled out the paper form and faxed it in like directed. Again, I waited a week or two and called to check up. Again this form was denied because they needed my tax filings. AND this gentleman told me the online applications worked just fine and did not know why the previous lady had told me that. SO, I faxed in my tax filings. I again, called to follow up. The gentleman said they had everything they needed, but also wanted to inform me my PSLF employment recertification was denied because the city and state was not listed on the form. Again, I was NOT informed of this denial. So I redid that form, sent it in. A day later, my IDR application was AGAIN, denied, because of some silly error on question 4 about whether I was still in forebearance or not. I 'm not sure if I '' m in forebearance or not because it had expired, and I was trying to get my new payment completed so I could begin to pay. Fed Loan DOES NOT communicate, or call, or inform borrowers of direct action to keep their account in good standing. I work FULL TIME and another part time job to keep up on our bills. It is a FULL TIME job keeping up with Fed Loan 's direct neglectful practices to attempt to put accounts into delinquency because they can not process papers in time or inform borrowers of direct action needed. Their employees give misinformation to borrowers who worked hard to get through schooling and make us jump through so many hoops that you ca n't even keep things straight. I would LOVE to file a law suit against them.
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04/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello After speaking with a representative from my loan servicing department to recertify for the Income Driven Repayment Plan process I decided to poke around in my online account with Federal Student Aid. On my dashboard to the left I decided to just look at who my loan servicers were and come to find out it shows that loans were disbursed by four different colleges when I have only attended two in the past. Those two colleges are XXXX XXXX and XXXX XXXX XXXX. The other two colleges that I never attended that equals to the four are XXXX XXXX and XXXX XXXX XXXX XXXX XXXX.
On the other hand the four loan servicing companies that are on my dashboard are American Education Services ( AES ), XXXX, Dept of EdXXXX and XXXX XXXX XXXX XXXX XXXX XXXX ). The only two servicing companies I have been in contact with is American Education Services and XXXX. However I haven't really been receiving any emails or updates from XXXX as well either. So literally the only loan servicing company I have been in contact with is American Education Services.
I immediately called American Education Services back to find out how I can deal with this scary situation because I have been through identity theft before when it comes to my filing my taxes. With that situation on my taxes I had to go through an investigation before I can even receive my tax return refund which was overbearing and stressful as a single parent.
I contacted the financial aid department for XXXX XXXX to verify if any loans were disbursed and if so to please send all the information required on any loan disbursements. I spoke with XXXX XXXX in the Financial Aid office at XXXX XXXX and was advised that everything was cancelled on XX/XX/2005 and no loans were disbursed. I also contacted the financial aid office for the XXXX XXXX XXXX XXXX but for some reason its hard to get in contact with them and your on hold for a very long time.
For my online account with Federal Student Loan it shows that I have three different types of loans.
1. ( 2 ) Consolidation Loans : {$25000.00} ( Income Base Driven Repayment Plan Completed On same submission date for this dispute XXXX ) 2. ( 8 ) Subsidized Loans : {$9200.00} - ( this is the only total amount showing on my credit with XXXX XXXX ) 3. ( 2 ) Unsubsidized Loans : {$0.00} 4. Total Balance : {$34000.00}
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02/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I requested an IDR plan via studentloans.gov on XX/XX/XXXX, about a month before my first payment would be due to XXXX XXXX. They sent me a bill for {$310.00} and only billed me for my loans from undergraduate. I have new loans now because I just finished grad school in the summer of XX/XX/XXXX. I called them on XX/XX/XXXX to check in about why my IDR application hadn't been processed because I knew the payment they provided was too high. The person on the phone told me that the application hadn't been processed and I had to request forbearance to avoid making a payment so I requested a forbearance and now, 12 days later, it was never processed and there's no record that I requested as forbearance. I submitted a complaint through their ombuds and they told me that I never requested a one month forbearance on my original IDR application and they sent me a copy of a paper application ( I completed the application online ). I'm on the phone with them now and they're telling me that I need to pay a minimum of {$5.00} to switch my loans to an IDR plan and that my IDR application is done, yet my account still says I'm 12 days past due and that I owe them {$1300.00}. At no point have they contacted me to tell me my IDR application was approved, to tell me what my payments would be, to tell me what loans do or do not qualify. There is a " request summary '' on my account homepage that has a status bar that says they received my IDR request, but nothing further has been done. I'm on the phone now with XXXX # XXXX and he's telling my application has been processed, I just need to pay a {$5.00} min to get my loans switched over to a new plan. I'm so confused and angry because every time I call their customer service folks give me different answers. They don't know what they're talking about and then they don't follow through. There was a note on my account that said they weren't going to do the forbearance because my loans were in queue or something of that nature. He's now saying that the person tried to place the forbearance on all my loans instead of the ones I was originally billed for, which is why the forbearance never went through. I paid the {$5.00} minimum and the customer service person, XXXX, notated this on my account. I'm not sure why I had to pay {$5.00} for my request to be processed however.
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03/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I called XXXX XXXX, my current servicer, about a week ago just to make sure that everything was in order. I am participating in the XXXX XXXX XXXX XXXX XXXX, and I have about 3 years left of payments. I asked about confirming the date that is on all of my paperwork from XXXX XXXX which is XX/XX/XXXX. I had problems with my previous servicer XXXX XXXX in that they lost my paper work, and I was put on a forced forbearance for a couple of months. When all was said and done, I had proof that I had sent the proper paper work, and that XXXX XXXX had mis-handled it. Because of that, XXXX XXXX was counting those months on forced forbearance toward my 120 payments toward XXXX. In addition, I had been in a consolidated loan since being with XXXX XXXX in XXXX. XXXX XXXX took over my XXXX XXXX at some point-I am unsure of that date. I called to confirm all of the mis-handled paper work, etc. at that time that they took over the loans, and I was assured that they could see the previous notes from XXXX XXXX and that they would honor that. Fast forward to today. When I called XXXX XXXX most recently ( XX/XX/XXXX ), I was told to " take that date with a grain of salt '' meaning the XX/XX/XXXX date when I am eligible to apply for forgiveness. I was told that they had no record of being in a consolidated loan with XXXX XXXX and they were using the date that XXXX XXXX took over my loans. I told them that I had always been under a consolidated loan since being in repayment because I have always been participating in PSLF ; I work for a government organization. They told me that they were unable to see any notes from when XXXX XXXX serviced my loans, and that I would " have to prove it '' that I had always been in a direct consolidated loan. I find this hard to believe in that they were previously able to see those notes in the past. On top of that, I never did a new consolidation when XXXX XXXX took over. I happened to find my consolidation paperwork from XXXX with XXXX XXXX, so I actually can " prove it '' ; however, I should not have to do that. I also filed an ombudsman complaint both with XXXX XXXX as well as the US Department of Education, and I have not heard back from either organization even though they said that I would hear back within 48 hours. That was at least a week ago, and pushing toward two weeks.
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02/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Called XX/XX/31 to request a letter for my mortgage that shows my actual payment details. Request put in and I was informed it would take XXXX days.
Called XXXX XXXX - informed they can see my request in their system and read the specific details of what needed to be included in this letter, he was not sure why I had not received it. He put in a new expedited request and said I would receive this letter in XXXX hours.
Called XXXX XXXX - no letter received. Spoke with XXXX ( employee ID XXXX ) who confirmed again that he saw the request in their system but he had to put in a new request and it would take XXXX business days. informed him that I would lose my house b/c of their errors and requested manager. Transferred to XXXX XXXX employee ID XXXX ) who confirmed all details ( type of loan, payment, and recertification date ) and confirmed that she put in the request and letter would be received same business day. ( a letter was received, but did not include any of the necessary information ) Called XXXX XXXX and spoke with XXXX ( employee ID XXXX ) who states loan has been transferred to XXXX XXXX and they could not assist any longer, even though she could see the multiple requests in their system. Requested manager. Spoke with XXXX ( employee ID XXXX ) who states that they could not assist as loans have been transferred. Informed XXXX that I will lose my house and have spent multiple hours over multiple days calling this agency. He informed me to call XXXX XXXX. I pulled up the letter from FedLoans regarding my loan transfer and it clearly states that i would not have access to my account until my new account is loaded in their system. XXXX was very rude and kept telling me just to call XXXX XXXX b/c they could just email or fax me a letter. I questioned that answer since FedLoan was unable to do that and also informed him about the delay. He kept asking " why you just won't call XXXX XXXX and get the information from them ''. Requested his manager and he said I would have to wait on hold for a minimum of an hour. Again, I am going to lose my house without this information that i have been requesting for XXXX weeks! I am unable to wait another XXXX weeks for XXXX XXXX to do the job FedLoans should have done. Please advise on next steps to report this company and their awful business practices.
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03/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In XXXX 2015, I completed my annual certification for my income based repayment plan. After this submission to FedLoan Servicing, the private company contracted by the Federal Government to service Federal student loans, I received an email confirmation stating that my annual re-certification had been received. I monitored my account online for about XXXX weeks and when I noticed that my re-certification had not been processed I called Fedloan Servicing to inquire. I was told that I had incorrectly completed the application. I knew this was incorrect so I called back. The next representative told me that there was simply a backlog and that it would be processed soon. Finally, the third time I called I was told that there is a process that I must go through in order to go from Income Based Repayment to Pay As You Earn, XXXX of the income based repayment programs. The process was initiated where I would make one payment before moving to the Pay As You Earn repayment plan. This bill never came. I called back and after being given wrong information from the representative for the third time I asked for a supervisor. The supervisor informed me that everything was in order but they were very busy and I would have to wait for my account to be processed. This conversation took place in XX/XX/XXXX. It is now XX/XX/XXXX and five months since I submitted my initial application and still no action has been taken by Fed-loan Servicing. To make maters worse I am now receiving delinquency letters but being told to ignore them by representatives of FedLoan Serving. I have also had to call Fed-loan Servicing on my own to make sure they do not automatically bill my bank account for bills that FedLoan Servicing admits are being generated in error but can not do anything about. Had I not called they would have removed over {$3000.00} dollars from my bank account. I would greatly appreciate the CFPB 's assistance in dealing with this Servicing Company so that I can avoid any negative credit reporting or other damaging results caused by FedLoan Servicing 's incompetence. I would also add that I am an attorney with some experience dealing with student loans and would expect that many thousands of inexperienced borrowers are harmed by FedLoan Servcing daily due it 's incompetence. Thank you for your kind consideration.
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03/22/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I submitted an Employment Certification Form ( " ECF '' ) for Public Service Law Forgiveness. This form was auto generated through StudentAid.gov, and had a number of errors such as stating my EIN was not a government agencyXXXX when it in fact is. This error ultimately was on my part for failing to adequately review the form.
I resubmitted the ECF on XX/XX/XXXX and it was rejected due to a failure of me to date the form. This error was on my part.
I resubmitted the ECF on XX/XX/XXXX. The ECF covered approximately 21 payments. I received a response on XX/XX/XXXX. Despite having submitted an ECF beginning XX/XX/XXXX, FedLoan ignored the time period between XX/XX/XXXX and XX/XX/XXXX and only certified one payment. The other 20 payments remained eligible, but not certified. The explanation that I was provided was that on my XX/XX/XXXX ECF form I used the start date of XX/XX/XXXX rather XX/XX/XXXX, which I put in based on the following instruction from StudentAid.gov PSLF Help Tool : " Note : Only add your employment history since your last approved employment certification '' No explanation was provided for why the period of XX/XX/XXXX through XX/XX/XXXX was ignored On XX/XX/XXXX I submitted another ECF. To date, I have not received any update on that form and have an e-mail chain consisting of numerous FedLoan representatives providing conflicting information, stock responses, and a general lack of clarity. In one instance, XX/XX/XXXX, XXXX informed me that the reason for the delay was because I did not use the form on StudentAid.gov. I did. No explanation has been provided for why this was informed to me. In another e-mail, I was told it was a general review of all employers ; however, my employer remains on StudentAid.Gov as verified. It appears evident that if a customer service representative does not know the answer to a particular problem, they answer with either a guess or a stock response rather than escalating it to someone who can provide an honest, direct answer.
I have worked for the city of XXXX XXXX without interruption since XXXX of XXXX. It is a government agency. Further, I am an XXXX engaged in XXXX XXXX XXXX, which is a secondary basis for eligibility. My employer is unquestionably verified, and the EIN continues to appear as Eligible in the PSLF help tool
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06/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I repay my federal student loans under the REPAYE income-driven repayment plan. On XXXX XXXX , 2017, I submitted my annual income documentation to FedLoan Servicing to recalculate the REPAYE amount. As my family 's current income differed significantly from our most recent federal tax return, I used XXXX recent paychecks as documentation. On XXXX XXXX , I received notification that my monthly repayment amount had been calculated. However, the amount was too high. Going back to the calculations, I noticed that the number calculated b y FedLoan wa s exactly what I would get if I ignored all pre-tax deductions from my paycheck. I emailed FedLoan twice but received no response. I called them on XXXX XXXX , and was told that they would look into the matter within 10 bus iness days. I called back on XXXX XXXX and was told to wait one more week. Finally, when I called on XXXX XXXX , I was told for the first time that it is FedLoan 's policy to ignore pre-tax deductions from paycheck income documentation if they ca n't tell exactly what the deduction is from the description on the check. I was informed that I could submit a letter on company letterhead from my employer and request expedited review. I did so and FedLoan adjusted the next monthly payment to the correct amount.
While this incident has been resolved for me, I have several concerns : 1. It took a month and a half and five inquiries before I was given the information necessary to resolve the concern. I doubt many borr owers are this persistent. 2. I imagine most borrowers do not take the time to sort out payroll deductions, research the federal poverty guidelines, and do the calculations necessary to confirm that the servicer is billing the correct a mount. I worry that many borrowers who submit paycheck income documentation are being overbilled if pre-tax deductions are ignored. 3. Nowhere on FedLoan 's website ( that I can find ) is there any i ndication that an employer letter is needed to document pre-tax deductions. Nor is it in the federal income-driven repayment plan instructions. A much better arrangement would be for the servicer to contact the borrower if there are any deductions that they do not understand, so that the borrower has an opportunity to provide additional documentation.
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04/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I applied for a different repayment plan when i realized i could lower my monthly payments at the end of last year. When the repayment plan was processed, it was erroneously processed and capitalized interest was not added into the plan, causing an additional amount to show up as " past due '' on my account. In addition, i was not even contacted about the repayment plan being approved until after I called multiple times to check on the plan status and what the new payment would b due and it was not until XX/XX/XXXX that i even received the letter confirming this. I called muliple times and was told my " application was still being processed '' even though it was submitted at the end of XX/XX/XXXX and initally was given an incorrect payment amount via email.
I have never missed an account payment as I am set up on an auto-pay plan. I filed for an income driven repayment plan because i can not afford the burdensome amount of the standard repayment plan. To then receive multiple notices from the student loan agency saying that my " delinquent '' payment has been reported to credit bureaus, then have to file a credit dispute form, all due to their administrative error is absolutely unfair. I followed all of the steps advised by the student loan agency once they admitted their error. They said that they would retract the negative credit reporting due to their error, but just in case to file a credit dispute form.
After almost a month of waiting for them to actually process the fact that XXXX was incorrectly charged to me based on their administrative error, I called back and was told this was still processing. I then received a notice that stated the credit dispute request denied. This student loan agency is irresponsible in administering student loan and giving advice to its borrowers and does not have a timely method of resolving disputes that should easily be resolved through their administrative system.
When i asked for documentation of my calls and requests regarding this matter, I was also told that none of the documentation of their error could be put in writing because they don't send individual letters to people. The only documentation of the information i was provided is through the multiple telephone calls i have made throughout the month of XX/XX/XXXX and beginning of XX/XX/XXXX.
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04/17/2022 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account information incorrect
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Web |
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Last XXXX, XXXX, I updated my address with this evil and predatory company you allow to also service federal loans. AGAIN last month I did it, but as you can see in our " chat '' they pretend they can not see it. The chat agent asked me to send her personal information in a chat, despite the fact that I was told NOT TO SEND PERSONAL INFORMATION. Tonight my credit card company informed me I have a negative rating on something. I logged on to see. I have almost an XXXX credit score. I have JUST PAID THIS LOAN IN FULL, but it is not posting yet. I logged on and I see that EVERY MONTH they are reporting me as " skipped, can not contact. '' THEY ABSOLUTELY CAN CONTACT ME because 1 ) my address has been correct this whole time and it's NOT MY FAULT they can't see it? Seriously? You need to investigate them. 2 ) I have E-STATEMENTS, and my emails come through fine and I have been communication during this whole time. Also, it should be noted, I have been AHEAD on payments for months, if not longer, though they charge DAILY interest and my 10 year loan become 20 " suddenly '' which is why they can't " see '' my address I am sure. They won't even respond to you. This is my THIRD complaint to you for THREE DIFFERENT REASONS and the first one replied only to say " they are working on it. '' You need to stop giving these predators a pass. They are conning the CFPB too. Even though I paid the loan IN FULL I plan to pursue further action to get a refund of the MASSIVE overpayment. But I was advised to do this. NOW THEY HAVE LIED ON MY CREDIT REPORT CAUSING A NEGATIVE RATING DESPITE THE CORRECT ADDRESS BEING SHOWN ON MY ACCOUNT. I have told them for months I can not update my address because I do not have ANOTHER ONE TO MAKE UP FOR THEM. The correct one is there already!
They even harassed my friends to find the address they had all along, and my friends though maybe I did not pay my bills on time. They caused me great humiliation, pain and suffering FOR BEING AHEAD ON MY PAYMENTS AND BEING RESPONSIBLE ENOUGH TO PAY AND ALSO UPDATE MY INFORMATION.
You will also note that the most recent account letter in my inbox online requesting recent contact info has my ACTUAL REAL UPDATED ADDRESS ON IT! I am being PUNISHED in real ways by their INCOMPETENCE! I can not " find '' another address. That IS my address.
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03/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for Public Service Loan Forgiveness. The form states that you will be notified on how many qualifying payments you have. The purpose of the program is to help to relieve debt of student loans. I originally made my payments to XXXX XXXX services. I had not received any information from XXXX XXXX Loans so at the beginning of XXXX I went to make my payment to XXXX XXXX XXXX. XXXX XXXX no longer had my information because my loans had been moved over to XXXX XXXX Loans. I created an account for XXXX XXXX Loans and they did not have any of my loans posted. I made a call to XXXX XXXX Loans on XX/XX/XXXX and the person on the phone stated to me that I would need to make a payment in XXXX that the loans would not be transferred in time to make a XXXX payment. At this point I still had not received any information from XXXX XXXX Loans. My loans were originally due on the XXXX and XXXX of each month with the total of the loans being {$620.00}. I log into XXXX XXXX Loans this week and it is showing my loans as delinquent and my payment being $ XXXX dollars. I called them again to try to find out what was going on with the loan and why I was told that XXXX would not be due, yet now I am showing as delinquent and they have raised my payment amount without informing me. They said they would do an administrative forbearance and set it up for it to be due in XXXX but the interest would still accrue and that my payment would be more. I explained to them that the whole purpose of me applying for public service loan forgiveness was to owe less not more and that I certainly couldn't afford a higher payment. I said that I was never informed of qualifying or not qualifying for the program that they simply moved my account without informing me of a rise in payment. They went on to tell me that none of the payments I have been making were qualifying payments and that they would have to set me up on a higher payment. I said, " Had anyone told me that was how the program worked I would have simply stayed with the payment plan I already had. '' Additionally, they have not corrected the payment to be made in XXXX so my account is still showing as delinquent. I brought this to their attention today with a phone call and they said they did not have any record of the administrative forbearance at this time.
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10/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing to request for your assistance in addressing issues with my public service loan forgiveness payments with Fedloan servicing ( PHEAA ).
Problem # 1 - I was placed on excessive administrative forbearance of 4 months from XXXX through XX/XX/XXXX when applying for an income-driven repayment ( IDR ) plan when typically it takes 1 month to process the repayment application. I lost months of public service loan forgiveness ( PSLF ) qualifying payments.
Just to give a little background- I graduated from medical school in XX/XX/XXXX, had a 6 month grace period XXXX through XX/XX/XXXX during which time I have consolidated my direct subsidized and unsubsidized Stafford loans with the intention of pursuing PSLF. At that time, my direct loans were with XXXX XXXX XXXX. My first repayment should have started in XX/XX/XXXX, but I was not informed to file an IDR repayment application before XX/XX/XXXX and once I filed the IDR form in XX/XX/XXXX, XXXX XXXX XXXX gave me a timeline of up to 2 months for processing time. Once the IDR application was processed, my first bill was generated in XX/XX/XXXX on the IBR plan. My loans were subsequently transferred to Fedloan Servicing in XX/XX/XXXX and XXXX XXXX XXXX has since been closed.
Problem # 2 - During my annual IDR recertification in XX/XX/XXXX, Fedloan servicing placed me on administrative forbearance and Fedloan servicing automatically transferred my repayment plan from PAYE to REPAYE without my knowledge and without giving me an opt out option so that I can make my normal repayment under my then PAYE plan.
Fedloan servicing said that they automatically transferred me to REPAY because I did not qualify for PAYE. I already lost one month of repayment when my IDR plan was switched from IBR to PAYE in XX/XX/XXXX and now I lost another month again because Fedloan servicing realized that they mistakenly approved me for the PAYE plan. Fedloan unilaterally placed me on administrative forbearance, switched my repayment plan, failed to offer me an opt out plan, and failed to inform me of this whole undertaking in XX/XX/XXXX. Fedloan 's service recovery team agent realized the error of not giving me an opt out option and filed for a review since XX/XX/XXXX for a bill to be retroactively generated, but there has been no remedy since the escalation.
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02/17/2016 |
Yes |
- Debt collection
- Non-federal student loan
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- Taking/threatening an illegal action
- Seized/Attempted to seize property
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Web |
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XXXX XXXX was hired to collect for my XXXX delinquent student loan accounts owned by the National Collegiate Trust. XXXX made contact with my cosigner ( NOT me ) prior to engaging in what I believe to be illegal activity. On XXXX/XXXX/16, XXXX claims that they spoke with my cosigner and that my cosigner authorized for payments to be taken from my bank account. My cosigner denies this, stating that she specifically did NOT authorize any transaction on any of our accounts. Regardless, on XXXX/XXXX/16 {$870.00} was withdrawn from my XXXX bank account ( which is in my name only, not my cosigner 's name ) by XXXX XXXX and paid to American Education Services, my loan servicer, and listed as a " Borrower Payment. '' I myself had no contact with XXXX XXXX regarding this particular loan issue prior to XXXX/XXXX/16, and I made my first contact with them on this date inquiring as to how it was permitted for my cosigner to authorize payment from an account that does n't have her name on it. I also inquired as to how they were able to obtain my XXXX bank account information if me and my cosigner have never provided information for this specific bank account EVER to anyone at XXXX XXXX.
I contacted American Education Services to determine whether or not they provided my bank account information to XXXX, they claimed they had not. Which would mean that only XXXX Bank could have provided this information to them. XXXX Bank was the original owner of my loans, but sold them some time ago to National Collegiate Trust. I am curious as to why they might provide my bank account information for loans that they claim to not own anymore. If they did not provide this information to XXXX XXXX, then someone else did, and did so illegally.
XXXX XXXX told me that they would have to look into the phone call they had with my cosigner on XXXX/XXXX/16 and would get back to me-they have yet to do so.
I also contacted XXXX asking them to stop the payment of this {$870.00} pending transaction, to which they stated they would attempt, but could n't guarantee that the payment could be stopped since it was already pending. Previously XXXX Bank has been able to stop a pending payment from going through when I 've needed them to, but for whatever reason, they were hesitant about whether or not they would be able to this time.
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02/02/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Had federal student loans. Worked for 10 years in public service at least in part because of student loan forgiveness program. At 10 year mark I apply for forgiveness. Forgiveness is denied because " loans are in wrong program '' supposedly. I am advised by servicer that they have reallocated loans to correct program and all I have to do is pay for another 6 months and they will automatically be forgiven. I do this.
Loans are not forgiven automatically at 6 month mark. When I enquire I am informed that the loans are still not in right program but they will be moved and if I pay for another year they will be forgiven. I do this.
Loans not forgiven at this point. Now I am informed that my loans are too old and that when Congress passed the loan forgiveness legislation it was meant for people who were younger and had been paying for shorter period of time. But again, all we have to do is move loans to another program and make additional payments and they will be forgiven. I do this.
Year goes by I apply again, again I am denied. No reason given. AT this point I get aggressive on seeking answers. What I get told now is that 10 years prior there was a gap in payments where no payments were made one month but double payments were made the next month. I have no recollection of this as it has never been brought up before and I strongly suspect this to be retroactive fraudulent accounting. I am informed that this situation has created what they call a " rolling delinquency '', ie none of my payments over the past 10 years were on time because of this. But no worries, all we have to do is move loans to different program and apply for exemption to " rolling delinquency clause ''. More time passes without resolution. Lots of contentions back and forth communications though.
PHEAA/Fedloan does eventually decide to forgive loans ( or perhaps forced to by incoming fed admin ) however they play games with the date on which the " rolling delinquency '' is resolved. Meaning... the amount of money that was overpaid due to the accounting error on their side is kept. They claim they are researching and looking into but mostly they just sting me along constituent with previous behavior. I follow up for several months but they stop returning phone calls. Last time I talked to them was probably late 2021.
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11/20/2018 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
I graduated in XXXX with a substantial amount of debt. I immediately enlisted in the military with hopes for additional repayment options, etc. I utilized the SCRA to help while XXXX XXXX, however AES/PHEAA/XXXX immediately began their scare tactics upon my discharge.
The first straw was in XXXX when the co-borrow called to make a payment on a past due loan that was through XXXX XXXX XXXX. They took the money, allocated wherever they wanted, neglecting the loan that actually needed to be paid. It defaulted. Once questioned as to why it wasn't sent to the right accounts, the response was " he didn't say he wanted it all allocated there ''. COMMON SENSE SAYS TO PUT IT WHERE IT NEEDS TO BE- NOT WHERE IT ISN'T NEEDED. They conducted an " internal investigation '', claiming they listened to the recordings and were not at fault. Yeah, right. I told them about his age ( and why he doesn't do online payments ) and they said- " maybe he was just confused ''. DISGUSTING! My father ended up using his entire savings to cover this loan once it was in default/collection.
I have called countless times to make other payment arrangements, only to be told by one representative I had such and such options and getting my hopes up. But then I get notice that my loans are 90+ days past due and my good faith payments were for nothing. I then call back and get a representative saying things such as " I don't know why the last person would have told you that '' and escalating me to a " supervisor '' who said that things just haven't processed to reflect the amount owed. A week later, I see I'm 103 days past due. I call back yet again to be told : " you used all the options available ''.
In short, I want to pay! I just can't pay the amount they want. I can't get a consolidation loan somewhere else because XXXX/AES has ruined my credit beyond belief. I'm to the point that I ask myself why pay at all? If what I can give isn't good enough, I may as well keep the money in my pocket to pay my rent and eat.
The original cosigner for the loans is now XXXX and living on Social Security. WHY are options for repayment so limited? I'd sell a kidney just to be able to move my loans to another servicing company with actual legitimate repayment terms. They have done nothing short of ruining my credit and quality of life.
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06/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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As required by the stated guidelines for the Public Service Loan Forgiveness program since XXXX, I submit Employment Certification Forms annually to maintain eligibility for PSLF. At most, this process of certifying employment and eligibility has take 2 weeks to get a response from the student loan servicer MyFedLoans/PHEAA.
I am now eligible for loan forgiveness through the Temporary Extended Public Service Loan Forgiveness program and have been for more than a year, after maintaining eligibility for 12 years of regular monthly payments, but the servicer is saying they need more time to certify my employment. I have recertified every year, the servicer already has records of employer eligibility, so there is no reason for a delay to a process that has taken 2-3 weeks in the past. A representative even called me with a question the week I submitted the revised ECF and TEPSLF application form XX/XX/XXXX to verify information so I know it was reviewed by a human.
When I called MyFedLoan on XX/XX/XXXX to inquire the status of my application I spoke to four different representatives and PSLF specialists ( # XXXX, # XXXX, # XXXX, # XXXX ) and they all confirmed there is a backlog of applications and was told process for certifying employment was changed to the Department of Education. I called the Student Loan Support Center at the Dept of Ed to confirm the same day, to inquire what I needed to do to escalate my application, and was told this was incorrect, MyFedLoan is the Department of Education processor, and transferred back to MyFedLoan, and was told to use the online tool to submit the paperwork I have already submitted, including tracking down signatures from 12 years of employment which were already scanned uploaded and approved on the MyFedLoan website.
There is absolutely no justifiable reason for the delay, the processor already has the records they need to certify employment, eligibility for loan forgiveness, and to pass the TEPSLF application back to the Department of Education for approval and loan forgiveness. The servicer knew there was going to be a backlog of eligible applicants as this program has been around for more than a decade and delaying forgiveness is a disservice to the public servants who have been working towards forgiveness for the duration of the program.
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05/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have federal student loans with FedLoan and they have had my loans since XX/XX/XXXX. I was in deferment until XX/XX/XXXX when I entered payments on an income based plan, My first and only position has been working for a 501 ( c ) 3 company and therefore have been participating in PSLF program. I have submitted employment verification to cover this entire time period and have tried to stay within qualifying payment plans. However, I have had many issues with this program, starting this multiple payments made the " do not qualify '' for various reasons. I have specifically contacted the representatives with each request of payment plan change and was reassured each time that any full payments would qualify. Specifically, I confirmed in XX/XX/XXXX prior to changing payment plans that all payments would be qualifying payments expect while in deferment. I have counted 66-69 qualifying payments but my account only reports 42 qualifying payments.
To further complicate things, it has taken FedLoan over a year to review my previous requests for payment reviews ( made XX/XX/XXXX speaking with " XXXX '' ). I contacted them again today and spoke with " XXXX '' ID # XXXX about the situation and was informed not only is there no time estimate for reviews but that I had additional payments that were marked as " not qualifying '' that I was not informed of previously. These payments did not qualify because I was temporarily placed on a non-qualifying plan while I " Transitioned '' from one income base payment plan to the next despite specifically inquiring about this possibility and being reassured that it would not occur prior to making the request to change. I had to submit a separate request for review that might also take an " extended period '' to complete. At this rate, I will have completed my 120 payments and still not have confirmation that I am appropriately participating in this program despite multiple attempts to confirm such.
Lastly, each time I recertify my income as required yearly to maintain a payment plan in REPAYE or other income based plan, my interest is capitalized.
I have paid {$130000.00} since XXXX and still have {$200000.00}. Therefore, after over 5 years of payments, I still owe more than I original borrowed despite paying nearly 2/3 of the original debt.
Thank you.
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01/17/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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The complaint is about a private loan from AES ( American Education Service ) where I obtained a student loan, and they insist on a co-signer. I was told when I apply for the loan the co-signer will be removed after a year which was not true, once I start repayment. I start sending payment for a year when yet they did not remove the co-signers name. My complaint is the constant mail I received from this institution on a monthly basis, and they realize I am attending college because I notify them by mail. I have sent them a response various times making them aware I am in college and my loans are in deferments, but they ignore that fact. Furthermore, XX/XX/XXXX/XX/XX/XXXX I started to send them payments when I can in a small amount of about XXXX dollars to apply it for my current loan to keep the amount low, however, I am presently in school as a graduate student full time. I complained to my school and they said they have sent automatic update to them making them aware I am continuously enrolled.
XX/XX/XXXX, they are constantly sending me information for past payment and continuously sending information about higher interest rate and also sending information to my co-signer who happens to be a retired vet which has made him very concern to why they are constantly sending these mails every month to him. In addition, they are sending letters claiming they could not debit my account for the monthly payment because I close my account, and I need to send them payment immediately with another form of payment. That was really strange because I never sent an agreement for debit payment, and they contact the co-signer claiming of miss payments, and he needs to make the payment. I was absolutely horrified how deceptive AES can be.
Please contact them to explain why they are continuously sending deceptive mails and claiming I sent them a debit payment plan which is not true. Furthermore, sending negative report to the credit agencies which is affecting my credit score and in term making it difficult for me to get hired. I have been in search of a job with no success, and I think the negative report on my credit is contributing to these issues. Please help me to solve this problem. These company business practices are not honorable, and I want everyone to be aware of these underhanded practices.
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08/30/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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My student loan account with AES/XXXX was opened on XXXX XXXX and the account became active for repayment on XX/XX/XXXX.
The account is closed and was paid in full on XX/XX/XXXX. This bank has been inconsistent in their reporting of this account, particularly by reporting it in good standing only after I filed a dispute and even then, they only updated 1 of the 2 credit bureaus with the accurate information. There are several months over several years where the data for payment and other account information has been reported as 'Unknown ' or not at all.
Further, the first date of delinquency on this account was XX/XX/XXXX which is over 7 years ago yet this bank has failed to remove this account from the credit bureaus. All three credit bureaus have stated to me that the accounts should be removed. I contacted this bank, both by phone and mail, requesting that they update my credit reports. Instead of removing the accounts, they cherry pick a payment date and confirm it, keeping the accounts on the credit file. I spoke with this bank today, XX/XX/XXXX, and they attempted to do the same thing.
They have failed to take the appropriate and lawful action to correct my credit profile. I have suffered as a result of this negligence in higher interest rates and credit denial. As a statement of fact, I have 13 other accounts on my credit file, all with exceptional payment histories. AES/XXXX is the only adverse account on my credit file. This bank has been so negligent in their reporting that they reported the status of my payment for XXXX and XX/XX/XXXX as OK but then reported the status of my account for XX/XX/XXXX as 90 days past due. How is it possible to be 90 days past due in a month where the previous two months were reported as OK/Paid? This is but one example of the gross negligence of AES/XXXX regarding my account.
This gross negligence and neglect to my account in the credit bureaus appears to have been intentional as I have made this known to this bank numerous times. I am requesting that this account be removed from all three credit bureaus immediately and not reported to them again, as it has been over 7 years since the first date of reported delinquency. My next step will be to take legal action. I am also reporting this matter to the State Attorney General 's office.
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11/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
This is the information sent to XXXX. I haven't gotten a reply, their links are not accurate, and when I have called I am advised to call my service provider, which is not in effect at this time. Reason : I need some help. My stress level is higher than I can manage, and my stress over my student loan situation is at the top of the list. I have companies contact me saying they are supposed to be my provider, however, then another one, and another continue to contact and I dont know which are legitimate. Additionally, the methods do not appear honest to me. I go through a lengthy phone process then I am told I have to decide immediately and sign their 15-page document. I ask for time to read the document and I am told you have to sign right now to get this offer and the person on the phone is going to read it to me as we go through. I would never sign anything without being given the opportunity to fully read and understand what I am signing. This is like working with a sleezy used-car sales team and I am not willing to do that. When you push us off on other companies we pay additional fees to them on top of the student loan payments. Then you move us to another company and we pay additional fees again. I dont know if I need legal counsel for this or if something can be worked out. I have been enrolled and re-enrolled with a new start-over date 4 times for my service student loan forgiveness plan because Im a XXXX. By now I should be almost finished with this program, and I have enough years as an XXXX XXXXXXXX XXXX XXXX XXXX that I could have gotten the additional reduction of my loans by $ 14K if this had been handled correctly. At one point I was paying one company and another company garnished my wages. This inconsistency has to stop. As it is now I am about to be 60 and will have to work to almost 70 to get my loan forgiveness and there is no more time to add the additional forgiveness even though I have been teaching for 20 years in XXXX XXXX schools. Im over the XXXX I have had to deal with because I went through XXXX for my student loans. I need help. And I need it from XXXX, not some loan servicer who has proven my loans will not be managed correctly, who will charge me additional money that does not go toward payment, and who is not demonstrating transparency. Please advise.
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09/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have federal stafford loans from undergraduate and graduate degrees between XXXX, I have been repaying these loans continuously since that time. I recently started law school XXXX XXXX XXXX XXXX and FedLoan recently put my loans in deferment without first contacting me. The deferment prevented my autopayment from being applied and my loan balance ( and therefore interest ) increased. I have called XXXX times in order to have the loans put back into repayment, and still have no guarantee that it will remain that way.
First, I spoke with XXXX XXXX XXXX # XXXX ) on XXXX/XXXX/XXXX at XXXX XXXX. She said that I would need to mail in a paper form in order to waive the deferment, she said that it could take several weeks for that paper form to be mailed to me and that there was no other way to put the loans back into repayment. The form did n't come and I called again. Second, I spoke with XXXX XXXX XXXX # XXXX ) on XXXX/XXXX/XXXX at XXXX XXXX. She said that she could process the deferment waiver over the phone and did so then and there. After working with her, my loans were placed back in repayment and my regular autopayment was scheduled.
Yesterday ( XXXX/XXXX/XXXX ) I received an email stating that my loans were placed back in deferment, I called again and spoke with XXXX ( XXXX # XXXX ) on XXXX/XXXX/XXXX at XXXX PT. She said that the computer system will automatically reset the account to deferment, per XXXX XXXX XXXX rules, and that she could put it into repayment, but that it might be changed back again. I told her that this was unacceptable and a waste of my time to be calling, waiting on hold, and asking my account to be continually switched back into repayment. She said that it was the way the computers were set up and that there was nothing to be done about this.
This is an unacceptable answer. XXXX charges me thousands of dollars every year for the pleasure of servicing my loans, and the least they can do is follow the law and do what borrowers ask them to do the first time. If their computer systems are set up improperly, they are responsible for fixing them. This is the last time I will be calling. If I continue to have further issues with my loans being placed in deferment, and autopayments being missed, I will not hesitate to refinance my loans with another servicer.
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06/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My name is XXXX XXXX. My maiden name and name on my loan is XXXX XXXX. My account # is XXXX ( XXXX ) and XXXX XXXX XXXX ( AES ). I began my loan replayments in XXXX. I consolidated my student loans. I was with the lender XXXX XXXX XXXX XXXX XXXX. My monthly payment was set at {$140.00} and I was paying ahead. In I believe XXXX, my account was moved to servicing at XXXX. My monthly payments remained at {$140.00}. On XX/XX/XXXX, my loan was transferred again per a letter. This time to American Education Services ( AES - XXXX # XXXX ). I set up direct deposit, but had to cancel it shortly after I was notified that I had to make the remained of my loan payments in 3 installments with the first payment of {$2000.00} being due on XX/XX/XXXX and it had outstanding interest even though I was paid ahead from when it was at XXXX XXXX had never missed a payment with XXXX. My payoff amount is set at {$5600.00} as of XX/XX/XXXX. I called on XX/XX/XXXX and was told a review would be completed. I was never contacted about the review. On XX/XX/XXXX, I called again and was told my loan term was 15 years and there was nothing to do about the balloon payment. The agent did not look into anything or offer any options. She told me I had to pay. I contacted XXXX via their chat system after to ask about my loan after. The agent said they would send me details about my loan, did not know why my account was transferred, and suggested AES contact them to update their information. I called back and the agent looked up the review and said they determined the loan was a 15 year with a balloon. So no one was reaching out to XXXX further, because of their review. I asked for a copy of my Note. She said it would be sent to me. She offered to put my account in forbearance for 3 months with an option of another 12 months being something to look into after. I am trying to figure out the breakdown on my account. I never opted for an income based loan set up on my original loan and when I consolidated I never opted for that either. How did my fixed loan with a payment suddenly become a 15 year balloon? I feel there is some type of miscommunication or there was some type of fraud done. I feel blindsided and duped with a very convenient servicing transfer that made it so none of the companies are talking to each other.
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05/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
AES/XXXX is reporting XXXX fraudulent loans on my credit report and have refused to cease the credit reporting after several promises to do so. I have been calling and disputing this information sinceXX/XX/XXXX2017, and for the last five months I have been lied to, harassed for payments, told false information, and basically have been running around in circles trying to get someone to actually take action and do an investigation. In the past I made payments on these loans by sending in one lump sum to the creditor to cover ALL my loans, which included those that I did take out in my name. There are four loans that I DID take out in my name but there are three loans that I DID NOT authorize to be taken out in my name. I am a victim of identity theft. I sent in a police report, XXXX XXXX XXXX XXXX, and proof of identity to AES/XXXX back in XXXX 2017. After multiple calls I did n't receive an XX/XX/XXXX XXXX XXXX from their company for completion until XXXX XXXX, 2017. Five months later, after requesting one to be sent to be beginning in XX/XX/XXXX, they finally sent the form. They continue to report late payments and the defaulted loans to the credit reporting agencies after I was promised it would cease and be removed after receiving my XXXX XXXX XXXX. Not once has this company followed up with me. I always have to call them and when I do they always provide me with false information. I was told by several representatives that XXXX is servicing these loans and they are rejecting my fraud packet. However, whenever I call XXXX they have no record of me. This company has no regards for victims of identity theft and continue to provide me with false information and in turn are damaging my credit. I have kept a record of all communications with this company. They received a completed/notarized fraud packet on XXXX XXXX 2017 and according to the packet credit reporting was to cease 15 days after receiving the packet, which was XX/XX/XXXX. They have yet to do so and had the nerve to tell me they ca n't because XXXX rejected the packet. XXXX does n't even know who I am when I call so how can they reject a packet? If anyone from AES/XXXX actually bothered to called the XXXX number they gave me they would be able to understand that they are rejecting it because they have no record of me!!!!
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11/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
On XX/XX/XXXX, I received my first notice from XXXX XXXX XXXX to recertify my income for an IBR payment, and it stated that I had until XX/XX/XXXX to recertify or my payment would change to a Standard payment amount of {$2000.00} on XX/XX/XXXX. I recertified on XX/XX/XXXX, and I was approved on XX/XX/XXXX for a payment amount of {$290.00} monthly to start on XX/XX/XXXX. In the process, my next bill for a payment due on XX/XX/XXXX stated that I owed {$2000.00}, significantly higher than the amount I had been paying.
I contacted XXXX XXXX XXXX on XX/XX/XXXX, and after explaining the situation to an agent, I was advised that they did see the error and would correct it within three days so I could make my XXXX payment and still be eligible for PSLF with that payment as it should not have gone up. By XX/XX/XXXX, it still had not changed, so I called again, and I was informed that it could take 7-10 days, however it should be fixed by XX/XX/XXXX as that would be when I needed to make my payment. On XX/XX/XXXX, it still had not changed, and I called back. I was initially advised that I submitted my recertification late, thus the reason for the change, however I referred the agent to the letter sent on XX/XX/XXXX, and she advised me that I could not make my XXXX payment at this time as she was putting an Administrative Override on that payment since the amount was incorrect in the system. She advised me, however, that it would show up as past due for 30 to 60 days as it would take that long to fix. I am very concerned about this as this may then impact my credit report and show that I am not paying my lender on time given the long time it takes to process, especially when this error was not my fault. I have always recertified on time and made payments on time, so this is very troubling. I am also concerned that I continue to receive different information, and I no longer trust that this may be handled properly.
Also, for reference, I was with XXXX up until XX/XX/XXXX, and they originally approved a 12 month IBR for XX/XX/XXXX to XX/XX/XXXX. When I recertified with XXXX XXXX XXXX in XX/XX/XXXX, they started my new payment amount immediately ( as of XX/XX/XXXX ), though it should have started on XX/XX/XXXX. It appears that the error started there, and as such, I am now being penalized.
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07/10/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I had XXXX student loans through XXXX XXXX that are now being serviced by American Education Services. XXXX loan, taken out in XX/XX/XXXX is for just over {$30000.00} at a 2.18 % interest rate, monthly payment of {$160.00}. The other is for about {$18000.00} taken out in XX/XX/XXXX with a XXXX. 25 % interest rate, monthly payment of {$120.00}. I am very diligent about paying these and was always making extra payments when they were with XXXX. When they went to AES, I had to set up automatic payments again. I pay an extra amount of {$70.00} every month and instructed AES to always apply this to the loan with the higher interest rate. They have ignored my instruction for the past XXXX months and continue to apply the extra payment to the loan with the smaller rate " because I am paid so far ahead on the other loan. '' I have tried to explain to them that this is my intention- of paying the higher interest rate loan off early. After XXXX written instructions of how to apply my payments, I spent many hours on the phone with multiple people who insured me this would be taken care of. The most recent payment was applied completely wrong, they did n't even apply the minimum payment to the loan with the higher interest rate and instead applied almost all of the {$360.00} to the loan with the smaller rate. They are intentionally making it impossible for me to pay down XXXX of my loan balances early. I have been hung up on after being on hold after XXXX minutes, I have been transferred to XXXX different people every time I call with XXXX minute wait times between transfers and also have been put on hold for XXXX minutes while whomever I am speaking to " reviews '' my loan. I want to pay down my loan with the higher rate but they are refusing to apply the payments correctly. I have complained to supervisors and this still can not be taken care of. Both of these loan were refinanced when they transferred to AES. I had already been paying on them for XXXX out of the XXXX year term and now they have been stretched out again to another XXXX years from XXXX XX/XX/XXXX, also forcing me to pay longer on loans. AES is doing everything possible to insure I pay on more for these loans than the original lending terms and not allowing me to pay them down early by manipulating how payments are applied.
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10/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I have a Student Loan in place and at the time I left XXXX XXXX University, I received a notification from FedLoan servicng, that I needed to start paying my student loan back. This notification came to my permanent home address at XXXX XXXX XXXX XXXX XXXX XXXX CA. XXXX, which FedLOan serving had on file approximately 90-120 days after leaving school.
This was the first notification I received from FedLoan that my account was now due and I needed to set up payment. I immediately responded and made payment arrangements.
I noticed that they had reported to the Credit Agencies that I was 90 days late. When I called FedLoan Servicing to inquire about the 90 days late, and I had just received my payment notification by mail, they told me that the initial notice of payment went to my XXXX XXXX University student email, even though they had my permanent mailing address. I of course no longer had access to my student email as I was out of school and so did not receive a notice to begin paying loan.
I told them for something this important, the first payment due notice should have been mailed to my home address, just as the 90 day notice was. Fedloan acknowledged that they did not send me a bill to my home address. I asked that becasue I never received a bill, I should not have been reported to the credit bureau as delinquent and asked that they remove or correct this with the credit agencies. They told me they do n't do that and I should have known it was due.
I sent a letter with the same request and also contacted and challenged all 3 credit agencies that I never received an initial bill until 90 days past due. They sent letters to Fedloan but I am sure Fedloan responded that they emailed me. Therefore the 90 day delinquent is on my credit reports and damaging my credit and costing me money in higher interest rates.
Summary : Since I did not receive an initial bill in the mail, which Fedloan had and chose not to use, I need the 90 day delinquency on all 3 loans taken off my 3 credit reports. It shows as three loans as disbursement was by semester, when it is actually one student loan. I have in fact, already paid about {$7000.00} back already and will pay the loan off. It is not reasonable or right to consider the loan 90 days old when initial repayment due was not sent to me.
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04/20/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
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Dear Sir/Madam, I am writing to you regarding my student loan balance with American Educational Services ( AES ). During my undergraduate studies, I borrowed from the lender {$9600.00} to pay for tuition and other school related expenses. After graduating in XXXX of XXXX with my degree, I begun making monthly payments to AES starting with my very first payment of {$90.00} on XX/XX/XXXX. In the last 10 years I have made 126 payments in the total amount of {$11000.00}. Today, I only owe {$9200.00}. For the past 4 months I have stopped making these monthly payments as I sought to understand how, after a decade of payments, I have only been able to pay down my debt by less than {$400.00}. I was advised by AES that to receive a response I would need to mail them a letter describing my request. My first letter was sent in early XXXX of XXXX and I have not heard back from anyone to my original letter or those thereafter. In total I have sent 4 letters address to AES and the Office of Consumer Advisory, both located in XXXX, XXXX During this time however they did report my delinquency to the credit agencies which has negatively impacted my credit score. My recent statement notes that my score has declined from a range of XXXX down to XXXX, depending on credit reporting agency. While this is not material to this particular matter it does illustrate the point that I have been a responsible consumer who has always paid their debt as well as the significant impact this has on my future credit worthiness. I have already paid back more than I have borrowed and have not been able to understand from anyone how after 10 years of payments my debt has practically not moved at all. There seems no incentive to continue making these payments for another 10, 20, 30, or potentially 40 years just for them to remain at the same amount as borrowed. I borrowed {$9600.00} with the understanding that I would have to pay that amount back with interest. I firmly believe that after {$11000.00} and 10 years of this financial and mental burden my balance should have decreased by more than {$360.00}. I seek to understand how much of the {$11000.00} should be applied to principal and I wish to settle my debt with AES by paying off the difference between my original balance of {$9600.00} and that principal amount.
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11/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Good Morning, On XX/XX/XXXX I filed to have my loan payment recalculated down from $ XXXX/month. My documents sat there in the uploads with one part missing and no one told me. It was part of the application that is done through the federal student aid website. When I checked in on XX/XX/XXXX, I was told it was missing, so I added it. I was notified on XX/XX/XXXX that the loan recalculated, but it went up to $ XXXX/month, when it should have went down, as my family size changed and my alimony payments have been cut in half. I called immediately to ask that it be looked at again and am presently waiting on that.
I do n't believe they are looking closely at the documents I have sent. I sent my paycheck, and my divorce documents. There is information that needs to be teased out when looking at these, like the dates of my alimony payments, which were to be $ XXXX/month starting last XX/XX/XXXX, and then go to $ XXXX/month nine months later. So as it stands, my alimony payments will be {$500.00} each month for the next 5 months, and then they will stop. This will add {$2500.00} to whatever they use as my base salary. I make {$32000.00} annually at my job, and I have started to work some overtime. This means that My base income will be {$34000.00} base pay until I re-certify a year from now.
Travel reimbursement somehow gets lumped in to my gross on my check, so that needs to be scrutinized by someone who knows how to read a paycheck. I do n't know if they take into consideration what I would make after standard deductions on a tax form, as I am not using a tax form to recalculate, and they would n't tell me the numbers or formula they use to recalculate. If they tease out travel, and add a standard deduction of {$6300.00}, and 150 % poverty for a family of XXXX {$24000.00} ( which is the number I suspect they use to calculate though they will not confirm ), my discretionary income comes down to {$4100.00}. % 15 of {$4100.00} divided by 12 brings me closer to $ XXXX/month.
I need them to recalculate this correctly and be a little more transparent about how they calculate. I need to know they are using the correct numbers and looking at the documents I send. If they are not using the numbers I have used in the previous paragraph, I need to understand why.
Thanks, XXXX XXXX
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01/29/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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A student loan was taken out in XXXX of XXXX for an XXXX add on degree.
-Graduated in summer XXXX -went back to school in Spring XXXX -graduated in XX/XX/XXXX The total amount borrowed was {$34000.00} According to my records/bank statements and payment history, we have paid {$64000.00} towards the loan. {$17000.00} was forgiven with teacher loan forgiveness program. Payments have been made on the original loans more then 10 years. {$6800.00} is still owed. Loan has been with 3-4 different loan companies XX/XX/XXXX-first call with concerns XX/XX/XXXX-requested an ombudsman which was not very helpful. He was able to show that a {$6000.00} payment that was supposed to be credited was charged interest for over 10 years. Every time they sent a bill we paid it. Beginning in XXXX it was automatically drafted. We would get notified when the amounts changed but were still automatically drafted. XX/XX/XXXX submitted a review-was not notified of results Every time we submitted something it would be review. Takes anywhere between 90 days -2 years.
Submitted loan forgiveness application XX/XX/XXXX, They said we only had 27 payments on loans that were taken out in XXXX-if that were the case we would have been in collections. Resubmitted for review. Resubmitted application in XX/XX/XXXX. XX/XX/XXXX was denied because they said they needed more info. When talking to XXXX # XXXX she could see all the info they said they were missing so she resubmitted it.
XX/XX/XXXX was told to submit another application to look at loan payments.
XX/XX/XXXX said the loan showed interest was added because it was not paid off in 10 years.
XX/XX/XXXX, XXXX-heard from PSLF person. Payments were still wrong. I started going date by date. He had missing dates. I was told to upload bank statements from XXXX which i did. Requested payment history again. Payment history showed that payments I submitted bank statements for.
XX/XX/XXXX, XXXX-called to get update to see if payments were applied. I was told it was still in review and there was not a time line. It could take up to 2 years.
I have the records for all the payments. This loan should be paid off by now. One of the loan companies XXXX has had cases brought against them for not applying loan payments. This is ridiculous that these reviews take this long.
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10/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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After paying on my loans for 12 years, with a couple forbearances, I summited an Application for Public Service Loan Forgiveness. I was employed with the XXXX XXXX XXXX on XX/XX/XXXX. My loans were then transferred from XXXX XXXX to Fed Loan.
Apparently my employer put XXXX as my start date rather than XXXX and sent my signature page as a separate scan. Fed Loan then stated the form wasn't signed and the top was cut off when faxed. I had another form sent and faxed my copy as well.
Fed Loan then stated they wouldn't count most of my payments because of the date discrepancy. They wouldn't even count all payments since XXXX. This was soon corrected by having my employer send yet another form to Fed Loan.
Fed Loan then stated they couldn't count the payments since XXXX because there was a prior discrepancy two forms ago and they needed to speak with my employer. They stated a call was placed but the payroll office ( during COVID ) didn't answer.
After I checked my account I again contacted Fed Loan and they stated the employer needed to call with my account number. I asked if they could call because my employer may not wait on hold for my student loans. I was told a call could be placed some time in the next two weeks. I asked for a date/time so I could tell payroll when to expect a call and was then told my employer would need to call.
I called out the obvious. How would Fed Loan know it was my employer? Anyone could call and give my account number and state they are the payroll person who signed the form. I was then told it was
" an honor system ''. Of course, if it was an honor system ( which it shouldn't be ) they would accept the second or third CORRECTED forms. Anyone can make a clerical mistake. It seems with all these hours of communication and repeatedly asking of my employer ( a government entity ) to repeatedly try to help with my loan forgiveness, Fed Loan is trying hard to not approve my loan forgiveness. This process is ridiculous and I don't understand why Fed Loan can not communicate ALL needs in the beginning. If Fed Loan wasn't going to accept the first form and needed to receive verbal confirmation from my employer, why not state that 5 calls and 4 months ago? Now I continue to wait and hope my employer has enough time to wait on hold to call Fed Loan.
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04/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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XXXX XXXX was not my original servicer, XXXX XXXX was. I believe consolidated my loans in XX/XX/XXXX to pursue the public service loan forgiveness ( " PSLF '' ). I have been working in XXXX XXXX since XX/XX/XXXX. When I submit my annual certification for PLSF, XXXX XXXX is not counting my public service while XXXX XXXX was the servicer. I have called XXXX XXXX two times and tried to resolve this. Both times, the agent went back into the XXXX XXXX profile and saw my payments made under XXXX XXXX, but before they credited those monthly payments, they disconnected the phone and did not call me back. Each of these calls took about 45 minutes, and that was my whole lunch break, so I could not call back. On XX/XX/XXXX, I wrote a letter to XXXX XXXX regarding this, and I have received no response back. I would like XXXX XXXX to properly credit my monthly payments made while working in public service.
Another issue is that for years, XXXX XXXX and XXXX XXXX refused to send the applications out for loan recertification. After I would call and beg for the applications and supposedly get sent the applications in the mail, which I never received, and then begged for the sites for the applications, I would always send in my applications on time. But it would take these servicers a ridiculous amount of time to " process '' what my new payment amount would be. Because they didn't know what my new annual payment was going to be, I had the option of making a full standard payment, which was basically all my earnings for a month, or going on forbearance, and not having that month count toward my PSLF. This is also an unfair practice, when the rubric for calculating a monthly payment is so simple and completely in control of the servicer. XXXX XXXX has since changed this, requiring documents to be sent in sooner, so they could process the new payment amounts by XX/XX/XXXX or so, but I believe those months spent working in public service and having to go on forbearance because the servicers couldn't properly process the payments on a timely application should also be counted towards my 120 payment total. This happened for four years, resulting in 4 months less counted. If they did this for 10 years, it would take just about a whole extra year to achieve forgiveness, which is not fair.
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05/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I had my student loans consolidated on XX/XX/XXXX to FedLoans and I also entered to Public Service Loan Forgiveness Program. My recievied notice that my loans were approved as well as my employer certification forms. Only 12 payments are showing as counting towards loan forgiveness although I have made 78 qualifying payments. I was previously told that some of my payments in the past were in " paid ahead status ''. The representative confirmed that this was an error on behalf of FedLoans and that there would be a manual review so I can recieve credit for all my past payments. I have turned in my most recent employer certification form as of XX/XX/XXXX. Despite several inquires my payment count has not changed from the initial payment count prior to the review. Please help. Loan details are listed below.
XX/XX/XXXX DIRECT SUB CONSOLIDATION LOAN Forbearance {$78000.00} Hide Details Direct Sub Consolidation Loan - disbursed XXXXLoan Status Loan Status : FORBEARANCE Disbursement Information Disbursement DateXXXX Loan Program : DIRECT SUB CONSOLIDATION LOAN Owner : U.S. DEPT OF ED Guarantor : FEDERAL School : MS Out of School Date : -- Interest Rate Information Interest Rate:0 % Interest Rate Type : FIXED RATE Subsidy : SUBSIDIZED Loan Balance Original Balance : {$74000.00} Unpaid Interest : {$2200.00} Principal Balance : {$78000.00} Payment Information Monthly Payment : {$110.00} Repayment Plan : Revised Pay As You Earn Repayment Term:132 Months Expected Payoff Date:XXXX Due Date Information Next Due Date:XXXX Days Delinquent:XXXX XX/XX/XXXX DIRECT UNSUB CONSOLIDATION LN Forbearance {$270000.00} Hide Details Direct Unsub Consolidation Ln - disbursed XX/XX/XXXXLoan Status Loan Status : FORBEARANCE Disbursement Information Disbursement Date:XXXX Loan Program : DIRECT UNSUB CONSOLIDATION LN Owner : U.S. DEPT OF ED Guarantor : FEDERAL School : MS Out of School Date : -- Interest Rate Information Interest Rate:0 % Interest Rate Type : FIXED RATE Subsidy : NON SUB Loan Balance Original Balance : {$230000.00} Unpaid Interest : {$7500.00} Principal Balance : {$270000.00} Payment Information Monthly Payment : {$380.00} Repayment Plan : Revised Pay As You Earn Repayment Term:132 Months Expected Payoff Date:XX/XX/XXXX Due Date Information Next Due Date:XX/XX/XXXX Days Delinquent:0
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03/10/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My daughter has student loans serviced by American Education Services ( AES ). I am cosigner on those loans. Over a period of time from XX/XX/XXXX to XX/XX/XXXX, payments made directly to AES by my daughter have been lost or stolen by AES. There are 17 missing payments at this time, totaling more than {$10000.00}. My daughter and I have provided three different types of proof, including actual bank statements from her bank, showing the date and amount of payment made directly to AES. They continue to say they can not " find '' the funds. We have contacted also the Pennsylvania Higher Education Authority ( PHEAA ) and their Office of Consumer Advocacy. These people are supposed to be advocating for the consumer and holding AES accountable to try to correct the multitude of errors and complaints about AES. However, all PHEAA have done so far is make excuses for AES and tell me how they are a huge company with millions of people making payments. My daughter and I have called AES and PHEAA many, many, many times to try and resolve this. They have terrible customer service and inept financial management. However, even though we tried and tried to get a resolution and produce evidence of our payments, they continue to send a barrage of emails, phone calls and letters to say we are delinquent. Both my daughter and my credit reports are full of indications of " adverse '' results and delinquent accounts. My daughter stopped making payments for a few months because she is afraid of more funds being lost or stolen and we received notice they were going to send our information to collection agencies and we would be required to pay the amount in full. She set up a system then to begin to make payments again while this is sorted out, and the first payment was received and credited with no problem. Now the second payment is again " lost '', even though she went on the AES system and make the payment with direct debit to them, just as they had instructed. Once again, the money is taken from her bank account and paid to AES, but AES says they never received it. PLEASE make them credit my daughter 's loan balances right now for the {$10000.00} that she paid to AES. ( {$9200.00} paid and not credited to her account in XXXX and {$1400.00} paid XX/XX/XXXX and not credited to her account!!!
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12/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Complaint # 1 : Recertification and refund In XX/XX/XXXX, I received a notification from Fed Loan Servicing stating that it was time for me to recertify my IBR ( Income Based Repayment ) plan. The letter explained that I needed to send in a " completed application and all supporting documentation within 10 days of XX/XX/XXXX '' or else my " monthly payment will increase to {$1200.00}, first due on XX/XX/XXXX ''.
I submitted my income recertification in XXXX or XXXX, and on XX/XX/XXXX they debited my account for {$1200.00}. This was 4 months before they were supposed to begin charging me the new payment. I called in multiple times to complain about this and while they updated my payment to reflect my income certification, they continued to take the larger amount before the scheduled XXXX date. I asked them to go back to my prior payment of {$930.00} until XXXX as they promised in their documentation, and only got passed from phone operator to phone operator and no resolve.
Additionally, I requested they refund me the payment difference for XXXX since it did not reflect my recertification or the date they stated in the documentation, and they said it would take up to 90 days to address. I never received any further communication on the matter and never received the refund.
Complaint # 2 : Length of time of on qualifying plan Last year I complained to Fed Loan Servicing and submitted a complaint about them to the CFPB because they miscalculated my qualifying payments. For 6+ months they said I only had a handful of qualifying payments rather the five years they later recalculated. I told them, that recalculation was incorrect and that I have been on a qualifying plan since before XX/XX/XXXX. They said they have no record of that because another servicer handled my loan back then. Aren't they legally responsible for having all of my documentation as a debt collector? There should be documentation on file as to when I enrolled in IBR and through what servicer.
Complaint # 3 : Amount taken each month For the XXXX tax year, I made roughly {$110000.00}. In calculating my IBR, I am paying more than 12 % of my income on these loans. Is that a correct calculation? And how did my payment increase by {$270.00} this year when my salary only increased by a couple of thousand?
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04/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Beginning in XX/XX/XXXX, I transitioned my federal loans from XXXX to XXXX XXXX to join the public service loan forgiveness program. The transition was completed on XX/XX/XXXX when I received a welcome letter from XXXX XXXX ( attached as XXXX 1 ) At that time I had been enrolled in the REPAYE income-driven repayment plan.
On XX/XX/XXXX I subsequently received communication from XXXX that my current income-driven repayment plan was ending on XX/XX/XXXX and that unless an application to renew the plan was received within 10 days of XX/XX/XXXX, that my payments would increase to {$0.00} beginning on XX/XX/XXXX ( this letter is also attached as XXXX 2 ).
On XX/XX/XXXX I received another letter stating that my IDR application must be received by by XX/XX/XXXX. " If we do not receive your application within 10 days of this date, your monthly payment is estimated to be {$3000.00}, first due on XX/XX/XXXX. '' ( attached, XXXX 3 ).
My IDR request application was submitted on XX/XX/XXXX and approved on XX/XX/XXXX by XXXX, and I received email correspondence from XXXX confirming both events. ( attached XXXX 4 and 5 ).
I again received correspondence stating that my new payment plan would be XXXX monthly beginning on XX/XX/XXXX. ( attached as XXXX 6 ).
On XX/XX/XXXX I received, WITHOUT ANY written notification or warning given to me by XXXX or XXXX beforehand, a billing statement from XXXX for {$3000.00} ( attached as XXXX bill ). This is despite submitting my income-driven repayment plan application while currently being under an active IDR plan ( REPAYE ).
At this point I attempted multiple phone calls with XXXX customer service and spent upwards of 3 hours between holds, talking to multiple people, before being told that there was nothing that could be done because there had been a lapse in my repayment plan that I was NEVER notified of. The result being that this {$3000.00} payment would now be put into forbearance ( attached, XXXX forbearance ).
My issue is that I was charged {$3000.00} months before I was told that I would be charged this amount, with my IDR application submitted, received, and approved well within the time window established to me by XXXX in order to avoid such a charge. The result is a massive payment of my loans which is now in forbearance.
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06/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am having multiple difficulties in re-paying my student loan. Its been 17+ years since I have completed my XXXX degree. At the time of graduation, finding a job proved to be difficult for a recent graduate without very much work experience. So, at that time, I had to request a forbearance on my student loans. I also went through phases in consolidating my loans to XXXX XXXX XXXX XXXX to make the repayment process go smoother. Intermittently through out the last 17 years I have made payments on my student loan which initially amounted to $ XXXX. However, with all the forbearance actions I was not under the impression that my loan would be capitalized when I was applying for extensions due to the amount of the loan and the re-payment plans available. My loan amount has almost doubled at $ XXXX. So, as time went on I have taken advantage of the Public Student Loan Forgiveness Program since I have been working for the Federal Government for 17 years. My agency was not generous as what people might think about granting tuition assistance or re-paying their employee 's student loans as part of a recruiting and retention program. So, as I struggle to pay back the loans, the PSLF program has offered a way for me to complete. Anyways, what I did not know and felt deceived is the number of payments on my account that were not credited. My loan originated with the XXXX XXXX XXXX and was transferred to XXXX XXXX & XXXX. Only a portion ( 8 ) payments from XXXX within the last year before I applied to the PSLF program were accepted and counted against my PSLF from the past 15 years. I also did not realize that if you are one day late in making your payment, that payment is n't credited as well. So, with this I feel robbed that all the payments I have made are not being credited properly and therefore caused to make more payments than what is needed for forgiveness in this plan. As time goes on and with my limited income with the Government being politicized it feels that the struggle to make my student loan payment is worse. I have tried to work with my lender, the thing is I am hearing impaired and the preferred method of contact is by email. My lender 's customer service is not receptive and often times my inquiries are not being acknowledged for weeks or sometimes not at all.
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12/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My problems with XXXX started in XXXX when my recert was due for my repayment plan. My payments prior to XXXX were affordable, then I get a letter saying that my payments have been changed to {$190.00} a month. I called and told XXXX that my husband and I have way to much bills and I cant make that payment. They stated I should apply for a forbarence on my pond. A guy on the phone helped me fill out the application and then told me to reapply for a different repayment plan.. so I did. My account was placed on hold and I received several letters about me being approved for forbarence until XX/XX/XXXX. I received a bill in XXXX for $ 5000+ due on my payment date. I called XXXX immediately and asked what was going on. I was told that this was built up interests from being on forbarence and not making any payments. I was then told it would be added onto my loans soon as my new plan was approved. I was also told that I missed my {$5.00} payment that I never got a bill for for my new application/forbarence. I check my account on XX/XX/XXXX because I received a letter stating that my new balance of {$200.00} is due on XX/XX/XXXX. I paid this amount on XX/XX/XXXX. I checked again at the end of the month to see if my payment was applied and my account said I had {$200.00} due again. I didnt have the money to pay, but I did and it left me with less than {$50.00} in my bank account. I called XXXX immediately and asked what was going on. I was told that I did not request for the {$5000.00} to be capitalized on my loans. I told the man on the phone that this was the first time I heard XXXX say anything about me having to request it to be capitalized. He told me that once I am approved for this capitalization, then I need to call back and request that the two {$210.00} payments I made in the month of XXXX to count toward my loans and my PSLF. I receivived a text message today from XXXX stating that I missed my payment date on XX/XX/XXXX ( even though the bill stated I owed XXXX and I paid it twice ). I am so tired of XXXX finding ways to get more money out of me especially when I told them that our debt to income ratio is on the bad side. They really XXXX with my account and my financial life.
I would like to attach all the letters I received from XXXX but there are so many!
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06/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello, I am writing to request your assistance regarding an issue with my student loans, because my student loan servicer has improperly and inexplicably increased the principal balance of my loans by {$660.00} between my XXXX and XXXX, 2017 bills. My loan servicer is PHEAA who has been completely useless is resolving the issue with my loans.
I am currently on the REPAYE repayment plan, where the monthly payment is calculated as a percentage of income. If the monthly payment does not cover all of the interest that accrued during that month, 50 % of the unpaid interest is cancelled and the other 50 % is added to an unpaid interest balance ( listed as " Outstanding Interest '' on my loan statements ), which does not accrue more interest. Regardless of the monthly payment amount, the principal balance of my loans should not increase.
I am attaching my monthly billing statements from XXXX through XX/XX/XXXX. I consider the XXXX through XXXX statements to be " correct, '' however on the XXXX statement the principal balance on my loans inexplicably increased by {$660.00}. From the time I enrolled in the REPAYE payment plan in XX/XX/XXXX through XX/XX/XXXX, the principal balance of my loans stayed constant at {$130000.00} ( listed as the " Current Balance '' ), however on my XX/XX/XXXXbilling statement the principal balance of my loans inexplicably increased to {$130000.00}, an unexplained and improper increase of {$660.00}.
Because I am on the REPAYE plan the principal balance should not be increasing. In addition to increasing the principal balance by {$660.00} that I do not and should not owe, the increased principal balance will accrue additional interest and this error will substantially increase the amount of interest over the life of the loan.
PHEAA has absolutely refused to fix this error, and their general attitude seems to be that a {$600.00} error is too small for them to worry about. They further insinuate that because I am on the REPAYE plan, the entire balance will eventually be cancelled and therefore I should n't worry about it. However, my income may increase substantially in the next few years and I may pay off the loan early, so I would like the balance of my loan to be correct and not be improperly inflated by bogus accounting errors.
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01/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Thank for you hearing my complaint. Upon hearing of the new expanded loan forgiveness program in late XX/XX/XXXX ; I started the process of applying in early XXXX and sent my application to FedLoan servicing via fax on XX/XX/XXXX. Upon not receiving any confirmation, I called FedLoan to ask whether my application was received. I was told my application was not received and to fax it and even mail it. After several weeks of back and forth I received confirmation that the application was received in late XXXX and early XXXX. After a quick turn around, I received a letter stating that I did not qualify for neither XXXX or XXXX. Understandably, I would not qualify for the former but I researched and was told by representatives that I would qualify for XXXX ( the waiver would not be needed ). After evaluation, I noted that only 102 payments were counted towards XXXX and that years of payments were not evaluated in their determination from XXXX to XXXX. No explanation was provided and was told I had to reapply to the program ( note that to reach a representative it takes approximately 2 hours only to be transferred from one person to another ). I reached out to my prior loan servicer XXXX and they told me that all payment history was sent to Fedloan. I took the liberty and requested the complete payment history and uploaded to their website ( FedLoan ) for further review on XXXX which included years of missed payments by FedLoan ( uploaded here ). A month later I contacted FedLoan numerous times to only be told that it is under review despite a quick response earlier rejecting my application using erroneous information. As of XX/XX/XXXX, I further contacted FedLoan to be told that my application has not been evaluated at all and has been sitting for over a month. Evaluation of my application was handled incorrectly and a quick response without needing further consultation with the Department of Education regarding the limited waiver should have been conducted by now. Due to the incompetence of FedLoan and the inability to expedite my application under the well established XXXX rules, I am filing this complaint. I am in the process of purchasing a house and my student loans ( which should be forgiven under both old and new rules ) could affect my ability to secure a loan.
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06/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX , I spoke with a man from Fedloan who told me I could consolidate my husband and I 's loans by filling out a single IDR plan request form. He told me our payments would each be XX/XX/XXXX dollars a month. He told me exactly how to fill out the form and said only one form was needed to cover both of us, and this would consolidate our loans together. I filled out the form and mailed it to them. They acknowledged they received it when I called over a month later. They said it was being processed. After no word, and noticing my husbands monthly payment shooting up to almost 300 dollars, I called Fedloan again and was told they stopped allowing married borrows to consolidate years ago. This was completely contrary to what the other representative told me. They said, I needed to resubmit an application and so did my husband. We each did this. This was on XX/XX/XXXX . On XX/XX/XXXX we resubmitted yet ANOTHER IDR request form because I contacted Fedloan again ( again, since they had not gotten in touch with me and we were getting notices our payments were past due ) I called a representative who told me my husband could fill out a consolidation request form on studentloans.gov, which he did as well as submitting the proper paper documentation. I asked him what to do about my husbands overdue account which was past due. He told me no problem, there would be no penalty if we just instantly filled out and scanned a general forbearance request to cover the payment until the IDR/consolidation request was processed. We filled out and submitted/scanned AND mailed this form that very day. On XX/XX/XXXX Fedloan wrote my husband and told him his account was 21 days past due and " he had options, such as applying for forbearance ''. We had JUST submitted the request the day prior. We are concerned because we know we lose our rights after 30 days but we have been getting the runaround from Fedloan since early XXXX and every representative gives us a different story. Our credit score has been stellar but I 'm afraid of Fedloan ruining it. I contacted them again today to remind them of our XX/XX/XXXX forbearance request form and how they evidently ignored it since they wrote us a warning of a past due payment the day AFTER this form was submitted electronically.
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04/29/2021 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
Had requested relief from student loan payments with AES ( American Education Services ) due to COVID ( my wife was not ale to work and our Household Income was reduced dramatically ) going back to XX/XX/XXXX Was on what i thought was the Federal Relief Program when legislation was passed along with the Stimulus Payments. Was told that I was eligible for a Forebearance and was on one fromXX/XX/XXXX throughXX/XX/XXXX Was sent letters about the Forebearance expiring but if I was still having difficulty making payments due to COVID to call and inquire about further assistance. Was told back in XXXX that I was not under the federal program since this loan did not qualify under the recently passed CARES Act but they would submit my request via phone to do a Natural Disaster Forbearance Extension which was the original plan fromXX/XX/XXXX I received a letter dated oXX/XX/XXXXthat I was no longer eligible regardless of COVID so I called back in to see what relief I could get since my wife was still unemployed. Was told again that they would submit a repayment plan option and see if that would work and received an email on XX/XX/XXXX about the COVID related Forebearance may be ending soon???. I called back in and they stated again that they would submit my request via phone. Shortly after I received notification that my credit score dropped 50 point sand was reported 60 days past due by AES. Called back in to AES and spoke with a rep about disputing the credit reporting as well as eligibility for a 90 extension as part of the COVID situation. Was told to keep checking the website over the next 7 days to see the status of the relief program and at one point saw that here was no payment due.
Received a denial letter on XX/XX/XXXX about the credit dispute ad just received an email stating that I'm now more than 90 days past due and I still owe the current monthly payment. THERE IS NO CONSISTENCY AS TO WHAT YOU ARE BE BEING TOLD OVER THE PHONE AND THE SPOOTY ELECTRONIC COMMUNCIATION THEY POST ON THE SITE OTR SEND VIA EMAIL. My credit score has dropped over 100 points, My wife is still not back at work and I am having difficulty paying this monthly bill. Hopefully able to resume as things start getting back to normal and my wife resumes her business in the summer.
Pleasehelpo
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09/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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I am a student loan borrower having troubles dealing with my lender. I initially received Stafford Loans after the year XXXX with the intention of joining the PSLF program and entering medical school. After completing four years of XXXX school at XXXX University in XXXX AZ, I moved to XXXX to start residency training at Advocate XXXX XXXX XXXX. In XXXX, I consolidated my Direct ( i.e. Stafford ) loans and submitted my first application for IDR plan. In XX/XX/XXXX, I started repaying my loans after a short grace period. Each year, I re certified for IDR plans. And each year, I paid monthly, even if the amount was XXXX dollars, based on previously tax year returns. In XXXX, I realized my former application for the PSLF program never went through. Not to fear, the PSLF program was retroactive. I successfully applied for PSLF in fall XXXX and transferred my loans to XXXX in XX/XX/XXXX. Both my previous employer and current employer were qualified under the PSLF program. Each month following, I checked in with FedLoan Servicing to check on number of qualifying payments. Initially, I was told it could take up to 90 business days. Ninety business days came and went. I was later told, the process was taking longer than expected. In XX/XX/XXXX, I escalated my complaints to a FedLoan Servicing Borrower Advocate. I was assured that there was nothing I could do to expedite the counting and that I should continue to wait. I was never given a count on number of qualifying payments. Unbeknownst to me, they considered my complaint an " appeal ''. The following months, I was told that my application was in process, but no definitive count was given. On XX/XX/XXXX, I talked with a Advocate # XXXX. He told me that the appeal process can take up to a year. He also informed me that he would produce an email to expedite the appeal process. He finally told me that I had 8 qualifying payments under PSLF, the first count anyone has given me in 1 year! Stunned, I did not know how to proceed. He told me XXXX would notify me with a letter once the count was finalized. By my records and calculations, I have over 50 qualifying payments towards PSLF. I am getting frustrated calling each month and talking with a different representative, only to be given the run-around and no definitive answers.
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06/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
My loans have been transitioned many times to different companies - where each time my balance starts all over and I pay interest instead of the balance of the loan. I just consolidated my loans with Direct loans ( handled by XXXX ). from AES. I had been with AES, roughly, XXXX years. I've been making payments steadly and when I was laid off years ago I made payments. I had reached out many times to get assistance on options available to lower payments- they only offered forbearance. So in those times of need I took that since I didn't know of any other option- since none of the other payment options would work ( according to them ). Well, after calling a few months ago to try to get assistance - I was told again my only option was forbearance since none of the payment plans would work for me. I asked again - there is nothing you can do?? They replied only forbearance. During Covid I have been making steady payments while others have been able to have the interest stopped and payments stopped - unless they wanted to. My loans are federal loans but older so they didn't qualify for any of the Covid related assistances. So, I asked about that with AES- they said they didn't qualify - there isn't anything you could do to have them qualify. Like I had mentioned above - I did reach out to the federal loans department and they said all I needed to do was consolidate under direct loans and you would have qualified. I did this and - amazingly- they had a payment plan that would also lower my payments for the time being. I wasted time and money with AES and find them at fault for the reason my payments i have made have went the way they did : I paid {$25000.00} towards my loans, interest paid {$16000.00}, principal paid {$8700.00}, fees paid {$590.00}. My overall loan was roughly XXXX. I've been paying over 20 years and there seems to be no end in site. I feel they manipulated me into paying more interest and weren't looking out for my best interest to get my loan paid off. I can't control who my loans are transferred/sold to - but I would have thought that AES would look out for the students best interest instead of their profit. Please let me know if you need more information - I'd like to see some of that interest to be redistributed to the balance.
Thank you, XXXX XXXX
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09/08/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I am in the income based repayment plan. Every spring after completing my tax return, I re-submit my annual IRB paperwork. This spring the website to submit the information through was down for weeks to months. So I printed the paperwork and mailed it to FedLoans, my servicer. They incorrectly inputed my family size as XXXX instead of XXXX. As a result, they said I owed $ XXXX/mo when in fact I owed $ XXXX/mo. I called several times and had them do a re-calculation. ( Which it seems like most years I have to do. ) But this year, although I was assured it would be completed in 7-10 business days, way before my first due date of XX/XX/XXXX, it was not. In fact, ultimately I requested an expedited recalculation and an even more urgent recalculation. Finally in XX/XX/XXXXthey got the amount right.
However, I was already set up for direct debit. I thought this would be a smart way to ensure that I was never late with a payment since the penalties are so harsh if you are. So in XX/XX/XXXXthey pulled {$750.00} from my checking account that they were not entitled to. When I called, they said it was too late to stop the payment. I cancelled direct debit at that time. In XX/XX/XXXX, I paid them what I knew I owed them even though officially they still billed me {$750.00}. In XX/XX/XXXX, they finally billed me for the correct amount. I sent in my payment of {$520.00}. 3 days later, they pulled a second payment of {$520.00} even though my direct debit was cancelled and I deleted my account info from the website. I called and spent 48 min on the phone today trying to get them to apply the second payment to my XX/XX/XXXX bill. However, since I am in the student loan forgiveness program, they can not. They directed me to go to my financial institution to dispute the direct debit. So in the last 2 months, they have pulled {$750.00} out of my checking account that they are not entitled to. {$230.00} they have told me I will never get back. I can dispute the most recent ( second ) payment of {$520.00}, but who pays the fee to the bank to stop payment. And how do I know that they wo n't pull money out again next month. They told me that they wo n't now, but I 've heard that before. Please keep these incompetent people under control. How can they be allowed to function like this???
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08/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
I never requested my loans to go into in-school deferment and always paid towards them every month in XXXX : XXXX, respectively. I have XXXX payments in which Fed Loan Servicing has not counted as qualified payments despite my several request..
Fed Loan Servicing has already acknowledged by letter that my in -school deferments were removed on XX/XX/XXXX and forbearances were removed XX/XX/XXXX for the periods mentioned ( XXXX ; XXXX ). The in-school deferment was removed due to the School Related Deferment Waiver Form I made at least 39 payments during this time, if not more, and should have these payments moved as qualified payments. I have asked how to make this happen, and was told to request a bill be generated. I have requested for a bill to generated several times for the system to capture these 39 payments on three occassions via phone on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX. I have also called to inquire in XXXX, and have sent notices via the website and have uploaded supporting files.
I am complaining to the CFPB since Fed Loan Servicing is my student loan servicer, knows of the 39 payments, as well as have sent me a copy of my payments which actually totals more than 39 payments. I am asking that Fed Loan Servicing generate a bill for all payments where my in-school deferment waiver was approved, in which I was told will allow my qualified payment count all 118 payments I made under the PSLF and TEPSLF student loan forgiveness program. My loan should be forgiven or close to with forgiveness with having 118 out of 120 payments discovered as of XX/XX/XXXX. My original PSLF application was submitted in XX/XX/XXXX. I have had and still have a qualified employer job since XX/XX/XXXX up to the present. I have made, at a minimum that has been found to date 118 payments as of XX/XX/XXXX.
I never requested my loans to go into in-school deferment and always paid towards them every month in XXXX.
Any months in which a customer had time in a repayment status, regardless of the payments made, loan type, or repayment plan ( as with the Limited PSLF Waiver ), should be counted as qualified payments.
I would like my count of qualified payments updated immediately, and able to prepay my last two months of payments to secure PSLF and TEPSLF Loan Forgiveness.
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02/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
I used to have multiple TEACH grants that I was able to retain as long as I annually provided the servicer with proof of my continued employment as a XXXX following my graduation from XXXX University. Without providing this paperwork as proof, my grants would convert to loans. XX/XX/XXXX, after a full year of teaching, I submitted the required paperwork via fax, as more contemporary methods like email were not an option provided by the servicer. I received an email confirmation that the fax had been received later that same day.
Fast forward to XX/XX/XXXX. My husband noticed in my FedLoan account that we had a higher loan total than before. My grants had been converted to loans without any notification. I immediately called FedLoan to find out what had happened. They explained that XXXX page of my fax did not go through, and without that XXXX page they considered my grant renewal paperwork incomplete.
I was not contacted by FedLoan by phone even once to explain that the fax had n't completely been received. A letter eventually came in the mail stating that my grants had been converted to loans, but no sincere warning was ever given.
After combing through old emails, I eventually found one from FedLoan stating that I had a message in my account- the exact same message sent when you have a new account statement available. I rarely, if ever, checked my account statements right away, so naturally I did not sign in immediately to read the message that my fax had n't gone through. This email message was sent with absolutely no indication of any urgency, and was of course not followed up by FedLoan with any kind of phone call, follow-up email, or email to my backup email address listed in my account.
No one from FedLoan ever made any sincere effort to notify me that the fax had n't fully gone through, and that as a result I would be incurring an additional {$10000.00} of student loan debt. It is my belief that without actual notice of a problem, there can be no lawful conversion of her grant to a loan. I have fought this for nearly a year since, and FedLoan refuses to reverse the decision and convert the loans back to grants. It 's almost like FedLoan went out of their way to avoid notifying me of the mistake in an effort to turn a liability into added revenue.
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04/05/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
This matter is about a Private student loan ( I am the co-signer for my son, who defaulted on it, so I have been making payments via automated payment through XXXX XXXX for several years now ).
The loan provider is : American Education Services ( AES ) Current Situation : XXXX XXXX proof of payment copy shows payment sent on XX/XX/2016 ( delivery : XX/XX/2016 ). On XX/XX/2016 I received notice of delinquency on account. I called AES and spoke with operator. They confirmed that payment was received, however it was in " suspended '' status, but they had no knowledge of why it was in this status. They promised to process it. On XX/XX/2016 I checked status to find it still delinquent. I spoke to another operator ( # XXXX ) who re-confirmed the same thing from XX/XX/XXXX. They also promised to process it for payment. On XX/XX/2016 I received e-mail from XXXX XXXX advising that my XX/XX/XXXX payment had been returned. I again called AES and spoke to another operator ( # XXXX ), who also re-confirmed the previous XXXX, but also stated that they did not return the check to XXXX XXXX and still had it. They also promised to process it for immediate payment. I recorded that call and that operator advised that it was an error on AES and that the account was not delinquent ( even though it shows as such and I would continue to receive notices of delinquency ). On XX/XX/2016 XXXX XXXX re-deposited the XX/XX/XXXX payment back into my account. On XX/XX/XXXX, I received another e-mail from AES on account delinquency threatening me with negative credit reporting. I now have proof of payment from XXXX XXXX of my scheduled XX/XX/XXXX payment ( issued on XX/XX/XXXX and delivery on XX/XX/XXXX ).
I believe that AES is a corrupt organization that uses threatening & devious ( possibly illegal ) tactics to deceive account holders into making additional payments ( by putting payment into " suspended '' status and requesting additional payments, checking account numbers, credit card payment, etc. then releasing the suspended payment ). Their " operators '' have little or no knowledge or authority ( obviously, based on my recent experience ) to solve problems.
I need urgent help getting the mess created by AES cleaned up as I ca n't seem to find anyone capable or responsible to do so.
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04/06/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
This complaint is regarding XXXX. In XX/XX/XXXX, I observed several discrepancies regarding payment counts on my student loans. The payment count is very important, since I am doing the PSLF loan forgiveness program, which requires a total count of 120 payments. There are several discrepancies including : ( 1 ) I believe that the total count overall is too low, ( 2 ) the count for subsidized vs unsubsidized loans differs even though both are paid at the time time via direct deposit, and ( 3 ) I was apparently put into Paid-Ahead status against my will and XXXX is now claiming that those payments do not count, despite my asking that Paid-Ahead status be removed and my payments be recounted.
In XX/XX/XXXX, I formally requested a formal Payment Recount through XXXX XXXX. By XX/XX/XXXX, that recount had still not been completed. I sent a request in XX/XX/XXXX again asking that the recount be performed. In XXXX of XXXX, I received the following message from XXXX, stating that they are " not yet able '' to provide me with the total number of qualifying payments.
Transcript is below : -- -- - " Thank you for contacting XXXX XXXX!
We apologize for not yet being able to provide you with the number of qualifying payments made toward Public Service Loan Forgiveness ( PSLF ). Since each account must go through a detailed review process, providing you with these details can sometimes take a great deal of time.
We will notify you via letter once the review has been completed.
Please use the " Contact Us '' link through your online account at XXXX to submit inquiries via a secure email form. You may also call us toll-free at XXXX to reach our Customer Service Department, which is open Monday through Friday, XXXX XXXX - XXXX XXXX ( ET ).
Sincerely, XXXX XXXX XXXX >> Original Message ...
>> Message : Hello, >> >> >> I formally requested a recount of my PSLF payments back in XX/XX/XXXX. It is now XX/XX/XXXX, and I still have not received that recount. Of note, the main concern is that I was put into Paid Ahead Status, and that it was not my INTENT to be in Paid Ahead Status, and this has thrown off my payment counts.
>> >> >> Could you kindly respond and let me know when I can expect to have my PSLF payment recount completed?
>> >> >> Many thanks, >> ''
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03/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I continue to struggle with XXXX. There has been an obvious miscalculation of Public Service Loan Forgiveness payments, counting only 9, as I have been making full monthly payments through and income-driven repayment plan faithfully since XXXX when I first consolidated my loans for the express purpose of being in the Public Service Loan Forgiveness program. I just recently sent updated employment certification forms - again - from eligible employers with eligible employment XXXX, detailing no new information I have not sent multiple times since XXXX. I received a reply back that the forms were received and no updates were to be made, and they detailed my eligible employment dates erroneously in spite of having clear, concise data on the proper forms that indicate a continuous period of eligible employment.
I have always submitted all paperwork on time every time it was asked of me, and I have never had to stop making eligible monthly payments because of financial trouble. Twice in the last few years I have had my account put in forbearance because of their clerical errors - already detailed documented in a Consumer Financial Protection Bureau complaint I have placed in XX/XX/XXXX - that contribute to a significant extension of my loan by no fault of my own.
The incentive structure is extremely problematic here. Through income-driven repayment >90 % of my payment goes to interest, with the last small fraction going to a very large loan, so they are obviously incentivized to keep my loan going as long as possible. Even if I get frustrated and pull out to pay it all down after refinancing, they still get all of their money. This has been such a chronic and common issue that I can only think they institutionalize some degree of incompetence and/or commitment to these anti-borrower and frankly misanthropic incentives in order to maximize their gains at the expense of students, especially with so few servicers who all seem to be terrible to borrowers.
This has to change. I hope State and Federal authorities can assist in applying pressure on XXXX and other servicers to remember their borrowers are people who needed and appreciate their help to pay for education, and not to mistreat the vast majority of us who are following The Rules but are still being bilked.
|
09/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
This is regarding a request to change plans from IBR to PAYE that I made in XXXX. On XX/XX/18, I asked for my loan to be recalculated to a different IDR plan. I had an income change, and also hoped hoped to go from an IBR to either a PAYE or REPAYE plan. I specifically DID NOT check the box stating that I wanted to go into forbearance because I do not want my interest to capitalize. I wrote a letter along with the application clearly stating that I did not want to go into forbearance, so there would be no confusion. The paperwork states that one month of a standard payment rate would be necessary, but it does not state that forbearance is required. I received a letter on XX/XX/2018 stating that my loans were placed in forbearance and that I must pay a reduced standard repayment for one month, which is listed as XXXX.
I filed a complaint with CFPB on XX/XX/18, and followed up with an email to XXXX on XX/XX/18, and then a phone call on XX/XX/18. I was told that my request would be processed in 7-10 business days. I received a response here on XX/XX/18, that XXXX was working on my request, as I had called them, and my request had been put in motion. I also received a response from XXXX to the email, which was similar, in that they said I had contacted the company and the request was in motion. I called on XXXX and spoke with employee XXXX to see if anything had been done, and the representative told me it had not yet been 10 business days and she didn't know how my request would be handled.
Everyone I have spoken with has told me I am not in forbearance, but I am, and I did not request to be. My request to the company on XX/XX/XXXX and XXXX to the company is for my account to be restored to where it was before I requested the switch. That includes reversal of the interest that capitalized. I acknowledge that I overlooked a sentence on page 8 of the form that says when you leave a plan that interest is capitalized. I overlooked it because it is not on the signature form, and now I have been made aware. There have been multiple mistakes on my account in the past, and I just did not feel like I would get neutral advice.
It is beyond the 10 days, and there has been no restoration of my account, and the account does not reflect that a decision has been made.
|
06/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I received a notification to re-certify my income based repayment plan in late XX/XX/XXXX. I downloaded my XX/XX/XXXX tax return and completed the re-certification process on XX/XX/XXXX. On XX/XX/XXXX I logged in to make my payment due XX/XX/XXXX and saw it was ~1,800. This is NOT income based. I contacted customer service. Apparently the upload function for my tax return was not working on XX/XX/XXXX, which I did not know. I was informed I should submit it then. I did while I was on the phone with the customer service agent. And told it would take 7-10 days to process. I asked if there was anyway to speed that up so that I would still be able to make my XX/XX/XXXX payment. He said no and that I could request a forbearance. I did not want to do this, as I am not making any progress toward loan forgiveness and the loan provider is making money on interest accrued while I am in forbearance. He said I would only need a one month forbearance and that I would have my new amount for my XX/XX/XXXX due date. I called back today, XX/XX/XXXX, to again ask if there was anyway to speed up the process as I was unaware they were missing documentation after my first submission on XX/XX/XXXX and I am in the process of looking to buy a home and need a loan letter to confirm my actual payments on income based repayment plan. The lady informed me it was my fault for not doing it sooner in XX/XX/XXXX, that they have n't been able to process these re certifications in 7-10 days all year, and I was looking at 2 months and the forebarance request to XX/XX/XXXX would n't be enough. She was unable to tell me when my recertification request would be processed. I can go to studentloans.gov and plug in my AGI from my tax return and find out my payments under my plan in less than 2 minutes. It should not take up to two months to re-certify. I should not miss two months of payments towards loan forgiveness and the service provider should not be making money of my forbearance requests. In an XX/XX/XXXX XXXX XXXX article FedLoans was contacted and gave a statement that they were taking steps to correct the problem of significant delays ( defined as more than 15d turnaround ) and they expected to catch up later that month. That clearly has n't happened and it is unacceptable.
|
04/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
I began having problems with Fedloan Servicing just this year, and these problems include errors in recalculation for XXXX , removing me from XXXX and placing me in to forbearance, cancelling out a request to be put back on XXXX , and incorrect certifications or refusal to assist in certification, of work eligible for PSLF. IBR Issues XXXX XXXX XXXX XXXX XXXX I electronically filed annual re-certification using tax documents. My payment went from {$48.00} per month to {$290.00} per month. XXXX XXXX XXXX : I electronically filed to recertify and followed up with the proper paper income documents. They removed me from XXXX ( to be fair, I checked the box saying to put me on the lowest cost plan, then scribbled over it and checked the XXXX box ) and put me into forbearance status. XXXX XXXX XXXX : I electronically filed to recertify and mailed in the required paper income documents. XXXX XXXX XXXX XXXX they sent me a letter saying they could n't process my incomplete informatio n ( from my electronic filing which gives the opportunity for me to finish by sending paper income documents ). They only gave me XXXX days to mail and them receive the documents. PSLF Issues : I have dates from subbing that they will not help with. I received a letter stating that they cancelled out a recent request because I did n't get it signed by the company. I did n't get it signed because they wo n't certifiy it, and because I checked the box that said I ca n't get them to certify it. I am sending them a request and XXXX forms, and a letter to see what happens. I am also sending them a letter for dates they did n't credit me with my current employer, along with a letter. I am using XXXX and PSLF because I am in public service and ca n't afford high loan payments. I want to get my loans forgiven. There is a constant stream of letters and mistakes from just this year, and I just do n't need to be babysitting this loan constantly. I am frustrated and would like someone to see that my loan will be returned to XXXX with an affordable monthly payment, and that all of my XXXX and PSLF forms are being processed with care, and that I am not having to resubmit these things over and over. Thanks, XXXX XXXX
|
02/19/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Communication tactics
- Threatened to take legal action
|
|
Web |
|
I got a loan in XXXX from XXXX XXXX XXXX that was then sold ( assigned ) to National Collegiate Student Loan Trust XXXX. I was approved for a loan called an " XXXX XXXX XXXX XXXX XXXX ''. The amount of the loan was {$20000.00}. There was a loan origination fee of {$1800.00}. The Note Disclosure Statement lists the total finance charges at {$49000.00}, with payments totaling {$69000.00}. I have since paid back over {$10000.00} of this loan but due to financial hardship was unable to continue making payments in XXXX. I wanted to reach a reasonable payoff amount but debt collectors demanded amounts in the {$23000.00} range. I am now being sued for {$27000.00}. I have credit card debt, Federal student loans, and no income. I feel that my only course of action may be bankruptcy. Only after I was served with the lawsuit did I begin to conduct research and I discovered that according to the Internal Revenue Code I was not a qualified student at the time I was given the loan. A taxpayer is an eligible student if he is enrolled at least half-time at a XXXX XXXX institution and is seeking a degree, certificate, etc. IRS Code : 26 U.S.C. 221 ( d ) ( 3 ) ( referencing 26 U.S.C. _25A ( b ) ( 3 ) ( requiring the student fulfill the requirements of _484 ( a ) ( 1 ) of the Higher Education Act of 1965 ( 20 U.S.C. _1091 ( a ) ( 1 ) I was enrolled in classes at XXXX XXXX XXXX XXXX XXXX XXXX school. This is only part of a XXXX college district, and offers classes in things like woodworking and retirement planning and these classes do not carry college credit. I submitted proof of enrollment in this school when I applied for the loan, but this school was not a qualified school that met the criteria for an education loan. I was not enrolled in a program that would lead to a degree or certificate. When I submitted my documentation in XXXX, I was led to believe that the classes I was enrolled in were sufficient. My tuition costs were only a few hundred dollars. I believe this loan was given to me because the lender knew that I would have no recourse if I were to default, so the criteria ( qualifying school, qualified student ) were overlooked in order to get me into a more binding loan agreement. It was obviously in their favor to offer me this loan rather than a personal loan.
|
02/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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My loans/payment during that was serviced by XXXX XXXX transferred to Direct Loans then again to its final destination FedLoans. My payment history only goes back to XX/XX/XXXX! I finished undergrad XX/XX/XXXX. Started Grad XX/XX/XXXX I have always been qualified bc I worked for DOJ and XXXX XXXX to present date. However I have no history of payments from XXXX. I am unable to retrieve even XXXX transcript from that far due to XXXX own regulation, not my tax preparer has copies. Im also unable to find HR to even verify my DOJ employment with a signature. All I have is my XXXX of service that may not be acceptable to verify my employment. XX/XX/XXXX, sent request for XXXX request of payments, hoping it goes further than Dept education records which stops at My bank from that period is obsolete, bank has been closed or bought out ( XXXX XXXX ). I have no record of payments.
Direct Loans is not even in business to retrieve payment history. I dont see how my payment history would not be transferred to FedLoans ( XX/XX/XXXX ) even after I was in XXXX in XXXX to receive accurate counts. I had put too much trust into system to keep tracking for me-my mistake.
Its disadvantageous years of payment to not receive credit. I was not aware these payments were not counted due to a knowledgeable group of people helping others voluntarily to go thru this process -now that the Temporary Waiver XXXX rules have changed and we can receive retroactive payment counts prior to our enrollment. XXXX of old records I can not retrieve I have overturned as much as possible. Not sure I can get assistance finding this information.
Also, I was put into a few deferment and forbearances XXXX being a time I was still working and going to school XXXXXXXX XXXX, making student loan payments. I did not request that deferment bc I was still able to make payments. ( XXXX ) I think my loans were with XXXX.
Economic Hardship Forbearance I recall speaking with Fedloan rep asking of a lower payment due to being on XXXX XXXX XXXX, XX/XX/XXXX. However I now know, it was possible to be qualified for {$0.00} payments or lower than my monthly, I was told NO other payment option under their plans. I was placed on general forbearance. I could been in compliance with my XXXX payment track to XXXX.
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08/21/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I applied for the PSLF and received a letter from Fedloan Dept. of Education, on XX/XX/2021, that they received the form and the second page stated my loans " Are being transferred for PSLF eligibility confirmation, " further stating that they " Reviewed my PSLF certification and application form and based on my employment and other information ( we ) determined that ( you ) have eligible loans and ( your ) employment qualifies for PSLF and that ( they ) do not know yet whether I had made the 120 qualifying payments to be eligible for forgiveness ( note I have a copy from my servicer ) of all my payments and have over the required amount ) to be eligible for forgiveness, and that before ( we ) can determine if ( you ) are eligible for forgiveness ( we ) must transfer all ( your ) XXXX XXXX. of XXXX owned loans from ( your ) current servicer to us. '' I have been waiting for those transfers and any information. I never received information form servicers tehy had my loans, and calling Dept, of Ed, XXXX, and XXXX has been a nightmare. I am unable to log onto XXXX becasue XXXX now has my loans, which should have gone to XXXX, and XXXX said I needed to talk with XXXX. XXXX told me they don't have them. I received an email my student loans are coming due ( despite I applied for forbearance while my PSLF was being forgiven.
I filed a complaint with the Dept. of Education who responded in an email that they " ... were not able to locate ( my ) application on XXXX 's status center '' and that " We recommend that you submit a new application to be sure your information is fully processed ''! further, it would take approximately 30 calendar days then take another 60-90 days from the date ( my ( PSLF form is approved. It was already approved back in XXXX of XXXX! I have the account number assigned to my Dept of Ed Fedloan 's letter dated XX/XX/2021 but I have not been able to reach XXXX ( and now the Dept. of Ed Fedloan 's Loan Discharge and Forgiveness '' department by phone to provide the account number assigned to my PSLF form that they received it and determined through my employer I am eligible, etc. I have a copy of all my on-time, never late payments from my loan holder/servicer with their letterhead on it of all my payments since XXXX that I can provide.
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11/30/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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During the mid XXXX as a single mother I decided that it would be beneficial for me to earn an XXXX from a B-level University, XXXX XXXX XXXX University, XXXX XXXX XXXX XXXX.
Living in a Midwestern state, my wages were barely sufficient for living, so loans became the option to pay for my graduate studies. Upon completing my studies, I searched for more than 6 months to find new employment since I had been downsized toward the end of my studies. I did not locate a job in the XXXX, but rather had to relocate to the XXXX region for work ( A XXXX XXXX XXXX ). By this time, by daughter was in college, The XXXX XXXXXXXX XXXX XXXXXXXX Ohio ( an expensive private accredited institution that charged more than some colleges, which has since lost its accreditation ).
To fund my daughters education, I obtained Parent Plus Loans to cover school tuition, books, etc. In addition, since I had a student in college, I was able to defer my XXXX loans further throughout her college years. ( 4 years deferred, on top of the original 2 years for my personal hardship deferrals ).
After moving to the XXXX, I became XXXX since the XXXX XXXX XXXX XXXX. During my years of being XXXX, I further needed to defer the loans since the minimum amounts that were required were over {$600.00}. Most recently, the loans to be repaid now are near $ 1500 monthly! I can not defer any longer, and dont know how I will pay without damaging my credit and sinking into a financial abyss. I am over XXXX, have no 401k, and, no significant savings.
What started as loans totaling less than {$85000.00} in original principal now is quickly becoming {$270000.00} in debt ( and presently ONLY showing {$10000.00} in interest ).
This is debilitating to say the least. Personal responsibility was getting a better degree, being a great parent, providing a loving home, working, being an XXXX, and taking care of my family. However, this level of student loan debt AND the structure that benefits only the companies threatens my ability to care for myself when I retire and live within my budget. For all of the education that I have, experience, knowledge, and skills that I have I am unable to find significant financial relieve.
I am willing to help research, draft legislation, canvass for support as needed.
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11/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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I had been up to date for 5 years on my personal student loans. I received a phone call about debt consolidation. decided to move forward with it. ( later found out I was solicited by a third party ) made 3 payments to this third party company and they enrolled me into the federal student loan forgiveness program. problem is I did not know who had my loans. then, about a year later saw it come up on my credit report that I was 90 days late on payments, and saw the company that had my loans. Federal Student Loan Forgiveness program. so I contacted them and immediately got my loans up to date. the problem was I never got a notice in the mail or email. during my phone call it became clear that I was scammed by a third party, and after much deliberation with the person on the phone, they said if I can prove I was solicited by a third party they would fix my credit report. ( score went down by nearly 100 points ) so I wrote a report, got bank statements and printed out articles on the internet where other people were also solicited by Student Loan Relief Counseling ( or counselors ) and sent that into the credit dispute committee. I thought it was clear what happened. they had said that they sent notifications to my inbox I created, but I never did create one, and they also had the wrong cell number for me. so I was really unable to get the information to update my payments.
They declined my credit dispute because as one person I spoke with said " we didn't tell you to work with a third party '' this was extremely disappointing. they said fixing the credit report had no negative effect on them, so I couldn't understand why they wouldn't want to help me out of a situation I was scammed into. it seems to happen a lot with the third party companies, you would think there was some firewall against that happening. Again, I was told my if I was able to prove I was scammed into the program they would fix the 90 days late, so I put a clear package together showing what happened, and instead it got declined and my credit score went down again. my credit score is still nearly 100 points lower than what it was before this all happened. And I wonder why a program designed to help people In financial need would be so short to dismiss these kind of issues.
thank you.
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04/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I am requesting the periods of XX/XX/XXXX through XX/XX/XXXX of the No bill due period be counted on all loans towards my 120 payments as I would have made a payment if they were not in Administrative Forbearance when determining the outcome of my Borrower Defense Application 3 years later. With the additional payments being counted I will reach the 120 payments required for forgiveness. I am willing to pay the loan payments from XX/XX/XXXX through XX/XX/XXXX that were in Administrative Forbearance.
Per the article here : XXXX XXXX It states the following : The Department will address forbearance steering by : Conducting a One-Time Account Adjustment to Count Certain Long-Term Forbearances toward IDR and PSLF Forgiveness Borrowers steered or inappropriately placed into long-term forbearances miss out on critical progress toward IDR and PSLF forgiveness ; this can set them back years. The Departments regulations and servicer contracts have safeguards, including a 12-month limit for any single use of forbearance, and a 36-month cumulative limit on discretionary forbearance. A review of past forbearance use shows that long-term use of forbearance was remarkably widespread. More than 13 % of all Direct Loan borrowers between XX/XX/XXXX and XX/XX/XXXX have used forbearance for at least 36 months cumulatively. These changes will be applied automatically to borrowers accounts later this year. To mitigate the harms of inappropriate steering into long-term forbearance, FSA will conduct a one-time account adjustment that will count forbearances of more than 12 months consecutive and more than 36 months cumulative toward forgiveness under IDR and PSLF. Borrowers who were steered into shorter-term forbearances will be able to seek account review by filing a complaint with the FSA Ombudsman at StudentAid.gov/feedback.
I am requesting a one-time account adjustment from XX/XX/XXXX through XX/XX/XXXX as my loans were in Administrative Forbearance when determining the outcome of my Borrower Defense Application 3 years later as I am willing to make back payments.
Attached is my Borrower Defense Application dated XX/XX/XXXX, emails from the Borrower Defense Department putting my loans in Administrative Forbearance and the when the application was approved XX/XX/XXXX.
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03/31/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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FedLoan Servicing is undercounting my payments toward Public Service Loan Forgiveness. I have been trying for nearly FOUR YEARS to have this corrected and it still has not been.
My federal student loans, which were originally being serviced by XXXX XXXX, were removed from deferment in XX/XX/XXXX XXXX because I graduated in XX/XX/XXXX ). On XX/XX/XXXX, the loans were transferred over to XXXX from XXXX XXXX without my consent. At the time of transfer, the loans were on an Income Based Repayment Plan with a payment amount of {$0.00}.
The loans were subsequently transferred from XXXX XXXX to FedLoan Servicing -- again without my consent. At some point after this, the {$0.00} payments that had been recorded and previously counted toward PSLF from XX/XX/XXXX through XX/XX/XXXX were converted from " eligible '' to " ineligible '' payments on XXXX of my loans. The denial reason listed in the PSLF payment tracker is " You Do Not Have A Bill Due For This Payment Period ''. However, I did have a bill due ; the monthly payment amount required was {$0.00} under the Income Based Repayment plan ( due to how low my income was XXXX.
Per https : //studentaid.gov/manage-loans/forgiveness-cancellation/public-service/questions : " If my scheduled monthly payment under an income-driven repayment plan is {$0.00}, does each month during which my payment is {$0.00} count toward the required 120 separate, monthly payments?
Yes. Any month when your scheduled payment under an income-driven repayment plan is {$0.00} will count toward PSLF if you also are employed full-time by a qualifying employer during that month. '' All loans have always been paid in one single auto-debit from my bank account and PSLF loan counts for all should be the same. I provided a verification letter from XXXX on XX/XX/XXXX stating that my loans were on an Income Based Repayment plan with a {$0.00} payment at the time of transfer, and the counts still have not been corrected. Loans # XXXX, XXXX, XXXX, XXXX, and XXXX in my account need to be reviewed and the payments that are currently being counted as " ineligible '' from XX/XX/XXXX through XX/XX/XXXX need to be updated to " eligible ''.
I have called and emailed FedLoan Servicing over 20 times in the past four years trying to get this resolved.
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03/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I want to file a complaint regarding my student loans. I have received differing information regarding consolidating my federal loans. I called several weeks ago and inquired about consolidation of all my federal loans. I was told by the loan agent that my loans would be consolidated into one loan and my PSLF qualifying payments would be recalculated and counted as the highest number of payments made to all loans. So I proceeded with the consolidation. I completed the app online and got confirmation that my loans were being consolidate. Then on XX/XX/22 I got a letter in the mail that was regarding my consolidation. The letter stated that if I consolidate these loans I would have to re-start my payment counts toward PSLF. I panicked. This is direct opposite of what the agent told me. I placed many calls to MY FED Loan and was put on hold for over 30 minutes, when I tried to get a call back I was either hung up on or placed on another hold. Never was able to ask anyone. I searched the website for information and saw on there as well that my payments would restart. I canceled the consolidation request so I would not loose my payments. The website states that counts start over as well. However I am hearing from MANY other borrowers that this is no longer correct but that the site is not updated, that the letter I got 2 weeks ago is outdated. So I have once again been trying several times a day to contact the servicing center with absolutely no luck at all. I can not get the information that I need to determine if I need to apply for consolidation again. This has been very confusing and the information that I was given over the phone weeks ago is direct opposite of what is on the website. I need written facts so that I can determine if consolidation is the right course for me. I can not consolidate if I have to restart my payment counts. I just need correct information and can't even get a call back. I have also direct messaged them on XXXX XXXX and can not get a response. I do understand that everything is in process to change the information however there is a deadline I am trying to meet as well for the consolidation process. I need help getting the correct information. I have been getting misinformation for years with various student loan servicers.
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12/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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XX/XX/XXXX To Whom It May Concern : I am writing this letter in regards to payments made on my federal student loans which should qualify under the public service loan forgiveness program.
From XX/XX/XXXX through XX/XX/XXXX I was in repayment which was the income based repayment plan. On XX/XX/XXXX it states that I was in forbearance, but then was placed back in repayment which again would ( or should ) have been the income based repayment plan on XX/XX/XXXX. This continued through XX/XX/XXXX. All loans should have been on income based repayment from XXXX. Due to low income at the time this generated a monthly balance of {$0.00} during this time. There were no changes in loans or employment during this time period and so these loans should have remained under the same umbrella of the income based repayment plan.
On XX/XX/XXXX the loans were placed in forbearance when all student loans were placed in forbearance due to the pandemic. From XX/XX/XXXX through XX/XX/XXXX documentation has been submitted for a qualifying employer and these dates continue to state that they were ineligible under the public service loan forgiveness program.
The months from XX/XX/XXXX through XX/XX/XXXX I did not receive a W-2 from a 501c3 organization, but did all of my work for a 501c3 organization. I understand this may disqualify those months, however, due to the pandemic and significant need for health care workers during that time it would seem that if work was being done at a qualifying institution and performing qualifying duties that these months should qualify as well.
I have contacted the FedLoans program several times over the past six months regarding these issues and have not seen any of this information updated to reflect the above changes. I have included some information below, but please let me know if more detailed information is needed.
While the Public Service Loan Forgiveness program was not in effect until XXXX, I have been committed to working for non-profit organizations and have been passionate and committed to serving the underserved populations since the year XXXX. It is my hope that the above can be corrected in a timely fashion and that the time I have served be recognized appropriately. Thank you for your assistance in this matter.
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09/29/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I have been working with FedLoans ( PHEAA ) to get several monthly payments counted as qualifying payments towards PSLF for several years.
Issue 1 : In XXXX and XX/XX/XXXX, my monthly payment due was $ XXXX/month. During XXXX and XX/XX/XXXX, my loans were transferred from XXXX XXXX to FedLoans, and I was placed in an administrative forbearance without my consent. Despite being in an administrative forbearance, I continued to pay my monthly {$0.00} per month even though no bill was generated. Therefore, I have been trying to get those two months counted as qualifying payments towards PSLF for over seven years.
I have contacted FedLoans about this issue with no resolution. I then contacted the FedLoans Ombudsman after hearing nothing. I still have heard nothing.
Issue 2 : In XX/XX/XXXX, I requested that my then-current loan servicer, XXXX XXXX, apply a loan interest reduction under the Servicemembers Civil Relief Act ( SCRA ) since I was serving on XXXX XXXX in the XXXX XXXX XXXX XXXX In that letter, I specifically stated that I did not want to enter into a military forbearance. However, XXXX XXXX placed me into a military forbearance against my wishes. This caused my loans to be in a military forbearance from XX/XX/XXXX through XX/XX/XXXX. ( More info below ).
In XX/XX/XXXX, my loans were transferred to XXXX XXXX. In XX/XX/XXXX, I worked with XXXX XXXX to correct its mistake. XXXX XXXX requested that the Military Forbearance be removed from my account and that the $ XXXX/month ICR payments be counted toward PSLF.
Finally, in XX/XX/XXXX, FedLoans removed the military forbearance for the period of XX/XX/XXXX through XX/XX/XXXX. As a result, my qualifying payments were recalculated to include XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX to count toward PSLF. However, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX were not counted as qualifying payments even though those were still {$0.00} ICR payments. I made several inquiries about why those three months were not counted, and I have never received an update.
I have contacted FedLoans about this issue with no resolution. I supplied copies of the paper work from XXXX XXXX to XXXX XXXX in that complaint. I then contacted the FedLoans Ombudsman after hearing nothing. I still have heard nothing.
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08/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been making my payments on time since I graduated in 2014. It started XX/XX/XXXX when I received a phone call from the company stating I owed over {$2000.00} even though I received a statement each month and it showed I owed {$0.00} for the month ( I still made the same payment I had been making of {$300.00} each month even if it showed {$0.00} due ). I stated this on the phone to the agent and I got escalated each time and the the 3rd agent agreed with me that something seemed wrong and that I had in fact been making payments. He indicated he thought something with wrong with their system and my account it they had recently gone through an " audit ''. He said he would send this to their expert for research and to not make the $ XXXX payment their system showed me as owing, but to still make my payment of {$300.00} on or before my normal due date of the XXXX.
I never heard back from the company and called every two weeks or so until my loans finally I reached an agent who could explain the situation. Meanwhile my some of my accounts ( but not all strangely ) were reported to the CBR 's as past due which tanked my credit score and is preventing me from getting a more favorable rate. When i spoke finally with an agent, it seemed their system inadvertently miscalculated or messed up my account and they were going to try to fix it.
I was told they would reach out to me once it was fixed but never heard back from them again. My accounts were finally reported as current to CBR but my score still shows past due payments on my account and my score has not gotten better. In addition, I never received any follow up from the company saying it was taking steps to fix my account or my credit they incorrectly reported. I did receive a few days ago finally a letter which does show my account not messed up anymore, but nothing still from them regarding fixing my credit or any other restitution due to the stress and impacted credit score they caused. I will be reaching once again to the company after submitting this complaint. I feel this was unfair and abusive towards me which caused me harm. I am making this complaint in an effort for the company to take notice and not just file my account away as one more statistic and hopefully someone takes action.
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05/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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My school loan from XXXX XXXX XXXX XXXX was supposed to be in forbearance for twelve months. However, they had been in repayment status because a six month forbearance was applied. During the time of repayment, I never received correspondence from XXXX XXXX. It was not until I applied for a mortgage that it was brought to my attention I was over 90 days late on a XXXX XXXX payment and my loans were no longer in forbearance. I never once received a phone call, email or letter regarding the repayment status of my loan. My monthly payments are only {$50.00}, the cost of the monthly payment is not the issue.
Since XX/XX/XXXX, on several occasions, I have tried to work out this issue with XXXX XXXX XXXX. They applied a retroactive forbearance to my loan, which covered the dates that were reported 90 days late on my credit report. I have written two letters and been in contact with several XXXX XXXX representatives requesting a goodwill adjustment to my credit report with all three credit bureaus and XXXX XXXX keeps denying the request. A goodwill adjustment is allowed one time by the U.S Department of Education, but XXXX XXXX to denies the request every time.
I tried to resolve this issue by taking another route and dealing directly with all three credit bureaus. I requested written letters from XXXX XXXX XXXX showing all the dates of my forbearance, include the retroactive forbearance that was applied to my loan. If I can show proof to the credit bureaus, they will make the adjustment to the reported 90 day late.
On XX/XX/XXXX, I was told on by XXXX XXXX that it would take 7-10 business days for me to receive the documentation. As of XX/XX/XXXX, I still have not received this correspondence from them, they have yet to provide me with the information I need to clear up this matter with the credit bureaus.
I have never once had a late payment with XXXX XXXX XXXX and have no late payments on my credit report over the past ten years. It is crucial that I get this fixed as it may hurt my chances with potential employers, and has already stopped me from getting a mortgage. As of today, XXXX XXXX XXXX is still not complying with any requests and continues to refuse a one time goodwill/credit adjustment. They are making this process impossible.
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04/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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On XX/XX/XXXX I lost my job, I immediately call XXXX XXXX to notify them I lost my job and was unable to make any payments at that time. Mind you every call is recorded for quality assurance - which I doubt. I've never missed a payment with them since consolidating my loans years ago. Since calling to tell them I have not been helped once. I've received calls periodically informing me I'm late on my payments, AGAIN with those same calls they make to me I've told them I lost my job in XX/XX/XXXX and have discussed this with several of their callers. One caller informed me to get online and fill out the deferment portion and submit it. I did that in XX/XX/XXXX/XX/XX/XXXX. I kept getting phone calls since and AGAIN explained my situation to them and yet nobody was knowledgeable to help me or would till the week of XX/XX/XXXX when XXXX ( employee id - XXXX ) called and AGAIN I explained to her my situation and her response was she couldn't believe nobody has helped me yet. She verbally told me she would be sending the deferment papers by mail this time along with a quality complaint form. I received a quality complaint form and immediately filled it out and mailed it back in. I also saved a copy for myself. I have not yet to receive the deferment papers in the mail yet. HOWEVER I have received a threatening letter from XXXX XXXX detailing me of my delinquency and is in danger of default, that was marked XX/XX/XXXX. Their claiming I'm {$1100.00} past due, and {$950.00} past due. I wouldn't be past due if they would of done their part back in XX/XX/XXXXwhen I phoned them immediately and explained my situation. I received a call from XXXX ( employ id XXXX ) the week of XX/XX/XXXX asking me about if I can pay the full amount. AGAIN I explained to him what I have been explaining to every other caller since XX/XX/XXXX, and just the week before to XXXX who told me she was not only sending deferment papers by mail to me but she's noting my account. XXXX was unaware of any of that. On their delinquency letter they have informed me that all credit bureaus are aware of my pass due. Again, no deferment papers have been received to my address XXXX XXXX XXXX, XXXX, MI XXXX. BUT they keep sending me bills, threats, and delinquency notices to that same address.
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04/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I 've been attempting to work with Fed Loan since XXXX XXXX to have my payment plan recalculated. I called them in early XXXX and informed the rep that I was having a hard time paying my loan. Additionally, I told the rep I was recently married and needed to update my family size. The rep stated that the change in my status would help decrease my monthly payment. He asked that I submit documentation including my taxes as well as pay stubs. I was informed that I could also qualify for an administrative forbearance. I call each month until early XXXX and am always given conflicting answers. I got so frustrated that I decided to contact the XXXX XXXX XXXX XXXX Ombudsman group for assistance. With their help I was able to have my application expedited. Unfortunately, once my loan was recalculated my monthly payment increased from {$430.00} to close to {$630.00}. I surely could not pay this amount while at the same time affording rent, car insurance, and other essential living in the XXXX XXXX area. The Ombudsman group was able to provide me information on another payment plan that would decrease my payment plan. I applied in early XXXX XXXX for the Repaye/Paye program. I called twice to check on the status of my application and was informed that I would receive notification " In a week ''. I informed the reps that my loan was past due and near delinquency and this was very urgent. I was informed that I did not need to worry as I would receive notification. Almost XXXX weeks later, I have not received anything. I do not qualify for a deferment or additional forbearances. I contacted the escalation line for Fed Loan 3 times to request an administrative forbearance but have never received a call back. I used the chat feature on Student.gov today for assistance. The representative told me to go back to school so that I could qualify for an in school deferment. Really? Go back to school? My husband and I combined owe over {$200000.00} in student loans. I would like to pay my loans but need a reasonable payment. I am not asking for a handout. Why are n't there options out there for people in my situation. I feel as though Fed Loan rather see me default then to provide assistance. My experience with this company has been BEYOND FRUSTRATING. PLEASE HELP.
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11/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On or about XX/XX/XXXX I submitted a complaint to XXXX XXXX to prompt an investigation for identity theft. In XXXX and XX/XX/XXXX loan disbursements were made to XXXX XXXX University ( XXXXU ) in my name. I graduated XXXXU in XX/XX/XXXX and did not return to school to obtain my XXXX until XX/XX/XXXX at XXXX College. When I spoke to the registrar at XXXXU I was informed that classes were registered online through my XXXX ( school ) account for the year the disbursement was made. I never registered for any classes.
During the investigation the loans that I did take out were placed in an administrative forbearance. On or about XX/XX/XXXX I received a letter from XXXX XXXX XXXX informing me that the investigation was closed and I needed to submit more information such as a judgement/verdict made in court. I filed a police report and submitted all paperwork required for my complaint. I can not provide a court verdict if I do not know who received/requested these loans in my name. After receiving this information, I inquired about receiving a more detailed explanation as to what was actually done during the investigation and why it was closed. I was told that I should be receiving further documentation in the mail. I waited three to four weeks and I never received this information.
I called XXXX XXXX again to inform the customer service representative that I never received the requested information although it showed documents were sent to me. I was also informed that the reason the investigation was closed was because signed documents and promissory notes were found matching the signatures of the documents I sent in with my fraud packet. If this is in fact the reason my investigation was closed I refute this as valid reasoning. In my written statement, I mentioned that promissory notes, once signed, cover a couple of years which is why it is not required for students to sign promissory notes for each year. Therefore, I only have two promissory notes and not four for each school year during my time at XXXXU.
I submitted a request for information requesting again a detailed explanation to why the investigation was closed and the documents the rep referred to that were signed by me. Here it is XX/XX/XXXX and I still have not received anything.
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09/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I have made 25 payments on my loans that should qualify for the Public Service Forgiveness Loan program. They are only counting 11 of them even though I have turned in all of the required employee certifications ( sometimes multiple times ) and paystubs. I called them to figure it out. They said that one of the employment certifications was incorrectly filled out ( they said it was missing a start date, it was not ). I filled out the form 3 times and sent it in.
I then received another statement claiming 17 payments counted.
Everytime I fill out paperwork for them and send it in, they make mistakes and I end up having to do it again. I am terrified that I am going to end up paying more because of their XXXX ups. My payment dates are as follows : These payments all took place while I worked at another XXXX, XXXX XXXX which should qualify.
XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXXAll Loans Payment {$86.00} XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXX All Loans Payment {$81.00} XX/XX/XXXX All Loans Payment {$85.00} XX/XX/XXXX All Loans Payment {$80.00} XX/XX/XXXX All Loans Payment {$78.00} XX/XX/XXXX All Loans Payment {$5.00} XX/XX/XXXX All Loans Payment {$8.00} ( From XX/XX/XXXX-XX/XX/XXXX I was unemployed and on an unemployment deferral. ) The payments below this line took place when I worked at a XXXX XXXX XXXX XXXX. They should all qualify.
XX/XX/XXXX All Loans Payment {$340.00} XX/XX/XXXX All Loans Payment {$340.00} XX/XX/XXXX All Loans Payment {$340.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$220.00} XX/XX/XXXX All Loans Payment {$430.00} With this program being in jeopardy because of the current president, I want to make sure they are servicing my loan correctly. I have copies of all of my forms that I filled out and sent if you need them.
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04/07/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Getting a loan
- Can't qualify for a loan
|
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Web |
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I have file several complaints with Equifax to remove the XXXX student loans accounts for National Collegiate Trust ( NCT ) because they have reached the 7 years mark of being on my credit report. Each time they wrote back stating that after the investigation of the XXXX accounts belong to me ; but my request stated that my dispute was that the accounts has been on my report for 7 years from its XXXX delinquency not if the accounts belong to me! I feel like this is a tactic of theirs by giving me the run around to be able to report debt pass the legal law requirement. I have attached the letter of dispute I sent to XXXX XXXX/XXXX/XXXX, the tracking number for proof of delivery, XXXX response credit File number Confirmation # XXXX date XXXX/XXXX/XXXX of the investigation to my request of dispute, XXXX file number XXXX XXXX response to my question regarding how long information remains on file, XXXX XXXX credit file number XXXX showing the XXXX delinquent date as of XXXX for all XXXX accounts for XXXX, XXXX XXXX credit report number XXXX showing the XXXX delinquent date as of XXXX for all XXXX accounts for NCT, XXXX XXXX credit report number XXXX showing the XXXX delinquent date as of XXXX for all XXXX accounts for NCT and a XXXX letter head from NCT. Please have the National Collegiate Trust ( NCT ) remove from my credit report, for they have served there serve years from the XXXX date of delinquency on my credit report. I believe NCT has an account with Equifax and that is the reason they are giving me a hard time ( the run around ) with removing the XXXX accounts NCT is reporting on my credit report. I sent the same request to XXXX and XXXX and the accounts was removed. This company has broken many law and has learn how to avoid CFPB by not being a register company. They report on my credit report as National Collegiate Trust on XXXX and AES/NCT on XXXX, American Education Services ( AES ) on XXXX but is registered as American Education Services. My complaints with CFPB in XXXX stated they could not investigate National Collegiate Trust because the company could not be found and I can not file a complaint that has XXXX names ( ie. NCT/AES ). It 's my belief that NCT is practicing fraudulent tactics and really need to be investigated fully!
|
04/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
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Myfedloan sent m y wife a secure message on XXXX XXXX XXXX letting her know she had until XXXX XXXX XXXX to re-certify her pay as you earn program. We filed our taxes and re-certified within the 10 day grace period on XXXX XXXX XXXX . We did the same process this year as we did the year prior that worked fine. We completed the application and gave permission to link to the IRS for our tax documents. Myfedloans sta ted they never received the financial information because of a broken link with the IRS. Furthermore they said they tried to contact us two reg arding the incomplete application. Both attempts via regular email, suspiciously not using the secure message system they set up to confirm receipt of important messages. We received the secure message in XXXX letting us know we needed to re-certify, and it was n't until yesterday ( X/X/XXXX ) that we received a secure message stating our new payment would be over {$5000.00}. Our jaws dropped. We called immediately and found out the situation. We went back to XXXX downloaded our application from XXXX XXXX and forwarded it a second time to myfedloans with the financial info they said they never got. They have since fixed the pay-as-you earn program for XXXX . However, because of their error or your error with the IRS, they are trying to charge us over {$5000.00} on X/XX/XXXX ) and they want to capitalize all her unpaid interest. This is nuts.. We did nothing wrong and fedloans is out of control. They are supposed to help civilians with their loans.. not throw the book at us when they have a system error. Additionally, I not only want to deal with the XXXX XXXX high payment & Interest Capitalization, but I need to also confirm all my qualifying payments under both the PAYE a nd Public Service PAYE progr am. Then I need to find out why my principle which was paid down to around XXXX XXXX XXXX was pushed back up to XXXX XXXX XXXX even before this erroneous interest capitalization occurs/occurred. A FedLoan rep told me in her words to not be nit picky about my balance discrepancy when I point that out while trying to resolve the other issues. Seriously?!?!? This has the lawsuit agains t XXXX w ritten all over it.
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01/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
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In XXXX, I reached out to XXXX ( my loan was just switched from XXXX XXXX ) to inquire about loan forgiveness for Federal Government employees. XXXX explained that in order to certify my student loans my loans would have to be sent back to XXXX for servicing.
XXXX contacted me and said they would need to review my employment record from XX/XX/XXXX and look and my payments and they will tell me the number of qualifying payments after their review.
XXXX finally reached out and stated that I had " 0 '' qualifying payments. I was told that " I was not in an income-driven repayment plan. '' The agent helped me switch over to the pay-as-you-earn repayment plan and recommended that I consolidate my loans to help pay them down faster.
In XX/XX/XXXX, I was informed that there was a reversal on the decision and now ALL repayment options for the loan forgiveness program and that I needed to resubmit my request -- and I did.
After reaching out the XXXX after discovering the reversal decision, I was told I needed to resend the original denial letter and resubmit a new form. After submitting this information, XXXX stated that I only had " 10 qualifying payments '' because my loan was consolidated in last year.
The only reason I consolidated my loan was because XXXX initially told me I had " 0 '' qualifying payments because I was in the wrong repayment plan so I switched it.
XXXX should consider those original payments starting with XX/XX/XXXX to present because the only reason my loan was sent back to XXXX was so they could review my loan for federal loan forgiveness program. Now my account shows that I only have 11 qualifying payments. This is false/misleading information from the student loan servicing entity to trick people into consolidating loans to lower their payments, but they are doing this to disqualify payments for their " loan forgiveness program '' scam. The only reason I considered becoming a XXXX XXXX was because of this program. Now, XXXX claims I have to work and pay an additional 9 more years.
These loans include both undergraduate educations starting back in XXXX to more recent graduate loans in XXXX. I have paid my fair share. I just want the Department of Education to follow through on their claims to borrowers.
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01/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
I submitted my IBR application online before my application deadline. I was prompted to print out and send in the form and income verification. I contacted FedLoan to ask where to send the application/verification, but I never received a response. I followed up by calling their customer service. The representative told me that my application had been received and that I only needed to upload my income verification. I uploaded the verification and later received a response that my application for IBR was denied because the form was expired ( despite it having an expiration date of XX/XX/XXXX ). Upon contacting customer service again to ask about the denial, I was told that my application could not be submitted online ( despite the first customer rep telling me that my application was received and that I only needed to upload my income verification ). I immediately uploaded a paper application and verification. Unfortunately, they processed my application after the most current billing cycle ( XX/XX/XXXX ), leaving me on the hook for a student loan payment XX/XX/XXXX that was 3 times my normal payment. The IBR application only applies to the XX/XX/XXXX bill and forward. I contacted customer service again, and they told me there was nothing they could do about XXXX 's payment. They blamed me for not uploading my paper application until after XXXX 's bill was generated. I explained to them that the only reason the paper application was not uploaded originally is because 1 ) they never replied to my message asking where to send the application and ; 2 ) the first customer service rep I spoke to told me that they had received my application, indicating that there was no need to upload it, only that I needed to upload the income verification. Their solution was to put my account in administrative forbearance for XX/XX/XXXX. I agreed, as they told me there were no other options. However, that means that more interest is accumulating while the loan is in forbearance. I am also seeking PSLF, putting my qualifying payments one month behind. I can not help but think that the process is deliberately confusing and that their reps are encouraged to make it even more so, so that the company makes extra interest on the loan while it is in forbearance.
|
10/22/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
For the last 6 months the company has made it so difficult to consolidate my loans. When I XXXX college on XX/XX/2021 I was told to wait about 30 days to have my loans be removed from an " XXXX '' status on FedLoan. I waited that period and submitted a consolidate application on the FAFSA webiste and called about a month later. I was told by an agent that I was forced to stay on a " Forbearance '' status due to the pandemic. The agent also said I would have to wait until next year in XXXX to be able to resubmit another application. I fault that was a lie because not every single person was affected by the pandemic and we all should not be forced into a Forbearance status if it was not needed. So I called a month later in XX/XX/2021 and got another agent who stated that the agent was misleading and I could opt out of forbearance so I can submit my consolidation request. However, I was not able to because the system on FAFSA was showing that I still had a pending consolidation that was submitted back in XXXX. I was unable to create another one so the agent said he would do it manually and that I would need to call back. so sometime in XXXX I called and the customer rep told me that she sees my appliation and that she would transfer my call to consolidations, the wait was so long that I hung up, I felt like things were going correctly finally but today I called and the consolidation department told me that there was no such application and that I missed the 180 day deadline to get my application in. Finally I requested a manager and asked if they could review the last 4 calls on my account to see that I have been mislead and lied to about consolidating my loans. It seems as if the company is trying so hard to now allow me to do that. At the moment its impossible for me get a consolidation now because as of XX/XX/2021 I am now in an " XXXX '' status. I know how this company operates and its just so unbelievable how this is happening to my account. I have submitted proof of XXXX and it showing on there but my PSLF is still pending as well. I think there is a bigger issue at hand and some corruption that needs to be investigated. If you could just hear the last 4 calls on my account you can see that this company is refusing to do its job.
|
04/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
XXXX and XXXX XXXX sold off a portion of my student loans during my loan consolidation process. This has resulted in approximately XXXX third of my student debt being " non-consolidated '' and thus not eligible for th e Public Service Loan Forgiveness ( PSLF ) p rogram until I was notified of the problem in XXXX once I moved to a different loan servicer. I submitted the appropriate paperwork to consolidate all of my student debt together after I graduated in XXXX . I spent many hours on the phone with XXXX XXXX and had to repeatedly submit documents even though I had already complied with the consolidation and Income Based Repayment requests. During the consolidation process a third of my debt XXXX approximately {$80000.0 0} ) w as sold without my knowledge to XXXX . As a result of the sale, my loans were mishandled and this amount was not consolidated with the rest of my debt. The result was that approximately two thirds of my debt was properly consolidated and eligible for the PSLF program, while the remainder remained unconsolidated and ineligible. Because I was making a single payment as part of the IBR program, and was certifying my employment as part of the PSLF program for the eligible loans, I had no way of understanding that this unconsolidated debt was not eligible for forgiveness. I was never notified of this problem but instead was repeatedly reassured that I would ultimately be eligible for the PSLF program. I learned about the problem once I moved to FedLoan and for the first time received a very clear understanding of the consolidation process and the PSLF elibigibility requirements through a series of customer service phone calls. Following these calls, I re-consolidated the remaining debt in XXXX . I now have approximately {$110000.00} in debt that will be eligible for forgiveness in XXXX but should be eligible in XXXX along with the rest of my debt. I am requesting to have this later-consolidated debt back-dated so that the payments made since XXXX become eligible for the PSLF. I would also like to have this complaint formally included in the records of XXXX XXXX , XXXX , Fed Loan, the Consumer Financial Protection Bureau, and the ongoing litigation around these matters.
|
04/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
Back in XXXX I consolidated my student loans with XXXX. Come XXXX 2015 all the papers were in order and seemed to have been done, but then everything went wrong. The other loan services Fedloan rejected payment to XXXX. How can they reject Payment??? Now it 's all in limbo and Fedloan will not help me resolves this situation. I have come to realize that Fedloan is like loan sharks. I talked to some one with department of education and contacted XXXX. XXXX told me that Fedloan informed them that they no longer services the loan it was with department of education collections. Keep in mind it would n't have been with collections when I consolidated the loans. But is now the lady from the department of education that I spoke with told me that Fedloan did n't have a choice but to consolidate the loans because the consolidation was complete. But yet this still has n't been resolved and XXXX told me that I needed to fill in on the a form for the new service agent of the loan. Yet the only information I have is for Fedloan. And they will not give me any kind of information other than telling me I need to pay them. Mean time my credit is being screwed and I refuse to pay Fedloan a dime! Especially because this should have all been taken care of in XXXX of 2015 and I should just be paying to XXXX. Fedloan locked me out of my account I ca n't view it online, ever since I sent an email complaining about he situation back in XXXX. What am I suppose to do? Why is this legal for Fedloan to XXXX me over? Do I need to find a lawyer and sue? I did find a lawyer for student loans. But I feel that ridiculous due to the fact that I should be paying XXXX and it should all be consolidated with XXXX. The people that I have spoke with at XXXX have been very nice when speaking with them. But at the same time not much help in resolving this matter. Fedloan on the other hand is rude and shady and absolutely no help at all!!!!! I do not want to do business with Fedloan at all that is why I chose XXXX to be the service provider of the loan. But apparently that was n't a choice. Because Fedloan is keeping it held up!! Like ransom money. I still receive bills fro Fedloan so I do n't see how they can say they no longer service the loan to XXXX. What do I do!?!?!?!
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01/20/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
XXXX University, American Education Services. Graduating in the great recession was difficult, dealing with AES is impossible. I just started XXXX businesses and I wanted to postpone payments to get back on my feet. I 'd done this once before to catch up. In XXXX, I 'd filled out the paperwork suggested by AES, faxed it in ( which is difficult, no one has a fax these days ). They said " that 's it you 're all set '' 3 months later I 'm getting collection calls at all hours of the day and night while my grandma was on XXXX none the less. Thanks! Finally I just paid the money so they 'd stop calling. The same thing keeps happening. I go through the trouble of filling out all this paperwork, sending my tax return and wasting time with customer service. Each AES representative has something different to say. This has happened several times. They assure me everything is all set, or that they 're sending forms via email and regular mail. Now I 'm not even getting forms. I 've had nearly everything I own robbed from me in XXXX. That was an awful feeling, the feeling AES is giving me is even worse. I 'm just trying to get my business off the ground and AES is there to ruin any chance of me succeeding, probably buying a house in the future. The only thing they 're good at is ruining my credit. I 'm confident that this is XXXX of the worst run businesses in the world. Oh and want to know about my other student loans, NO PROBLEM. XXXX of them is paid off in full. AES on the other hand is raping my financial stability. I studied XXXX and that was a walk in the park compared to dealing with AES. If you call their customer service, an automated voice takes 10 minutes to check if you were in the armed forces. I ca n't believe I owe this company money and I will certainly be looking for any alternative. A high interest credit card would be a better option in my opinion. I 'm absolutely broken by this company, words really ca n't describe how I feel. It 's not like this has happened once or twice. It 's happened so many times that robbing a bank seems like a sensible option to get rid of this loan. I bet if I had the money in my hand to pay off in full, it would be a huge hassle. I hope that something can be done about this. It 's completely unfair.
|
01/17/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
Beginning XX/XX/XXXX and into XX/XX/XXXXXX/XX/XXXX XXXX began billing me without notifying me or sending me any bills. They did not call me, they did not email me, they did not send physical mail. I found out about the billing due to a 200+ drop in my credit score. I contacted XXXX through a conference call with XXXX XXXX XXXX. When I told the XXXX Representative what had happened he was unable to provide me with any other information other than " we contacted you through your inbox ''. Upon informing him that I have not received any emails from XXXX he repeated the same statement over and over until he mentioned they were notifying me through their own messaging account system on the XXXX website. I did not have an account active on the XXXX website at the time of the billing period, therefore I never received any notifications. If there was an account under my name active on XXXX 's server it was created without my authorization or my knowing. I rated XXXX on the XXXX website and they sent an unsolicited letter to my place of residence stating they were in the right and could not ethically reverse the negative reporting. I contacted XXXX on XX/XX/XXXX requesting an investigation, to which, they never replied. According to the Fair Credit Reporting Act XXXX can submit a revision to the Credit Bureau removing the negative reports from my credit report. I also know, under the FCRA, I can file for an investigation in dispute of XXXX 's error directly with the Credit Bureau with or without legal representation. The error being in violation of the Fair Credit Billing Act, XXXX did not properly contact me regarding my billing and therefore all submitted overdue debts were submitted in error. According to the FCRA XXXX is also obligated to resolve this matter and report back to me within 30 days. All of which XXXX has failed to do. Upon filling this complaint I tried to gather my billing statements and other information on my current XXXX web account, but all of the billing I did not know about have been removed by XXXX, but the delinquent credit report they submitted has not been removed from my credit report. They are clearly aware of the issue -or- have attempted to hide the problem preventing any possible reporting to the CFPB.
|
01/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Around XX/XX/2017 I started receiving calls from a third party company about loan forgiveness and loan consolidation. At the time I was not informed they were a third party company that works with XXXX XXXX XXXX. After many calls from them ( to this day I do not know the companies name because they said they were The Department of Education ) I decided to complete an application to find out if I could get loan forgiveness. I was under the impression that I would only be paying the company IF they were able to help me. They billed my credit card and I never heard from them again. So I stopped payment on my credit card and assumed all would go away. I was wrong! In XX/XX/2017 I started receiving my new bills from XXXX XXXX XXXX which prior I never even had heard of this company. So I start trying to get ahold of them. Every time I called them I was transferred to the military line and I have made multiple complaints about that. So they would have me retry the call. Working an XXXX to XXXX Monday - Friday job and them not being open after hours. I would have to call back again and again. Finally after a few months of getting a hold of them I realized they had made bad remarks on my credit report. Which prior to them having my loan I was on a Forbearance so that was another huge shocker. So I called again and again until I could get ahold of someone. Finally a lady heard me out and said I needed to write a letter to their credit department. So I did and I was denied and never called as I asked for. So I called again and was told, too bad for them sending me to the Credit Breuer. So I asked who the third party company was working with them and they denied me the information. In the last 6 years of me being with XXXX I have never had even one bad experience. So I called them for advice XX/XX/17. The lady explained my consolidation was already finalized and they couldn't help. So she gave me this information so I could possibly get help from the real Department of Education and Consumers Affairs would know how Federal Loan Forgiveness is being handled through these third party companies. Its already horrible enough to have debt over your head but to be pushed into bad credit because its handled incorrectly is unfair and un-American.
|
02/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Hi, I have direct loans. I am trying to get the Public Service Loan Forgiveness. I consolidated my staffords into a direct loan in XXXX in order to qualify. I have been on the ibr plan and most recently repaye plan the entire time. I've been making timely payments the entire time. So, next year should be around my 120 months ' of payments. I've only worked for 2 employers, all fulltime, during this time, a XXXX XXXX 's Office and the California XXXX XXXX XXXX. I submitted my form for the XXXX 's office for XXXX and CA XXXX from XXXX. Both were certified as qualifying employers. Nonetheless, my statement shows only 30!!!!! qualifying payments. I have emailed and emailed. All they say is the standard : we will review your account for qualifying payments and update the number. They have never updated the number or provided any information about the payments that they have not counted as qualifying. I've asked for that review and that information so I can backtrack through my accounts to find proof of payments or whatever it is that I need to resolve this issue. Whenever I email about it, they just send the same response again, as if I have not been emailing for the last 2 years about the same thing. There is no accountability and no standards for XXXX 's servicing of these loans or how quickly and accurately they calculate qualifying payments. Finally, I do believe that the problem stems from the time that my loans were serviced by XXXX XXXX before they were transferred to XXXX XXXX and that perhaps those records from XXXX XXXX are not complete or have not been reviewed.
Second thing, they have now twice put my loans in forbearance without my request. I called about that too, and they claim that it is for my benefit. I've explained that it is not, as interest continues to accrue and the payments that I make during that time do not count as qualifying payments. The first time they put my loans in forbearance, I did not make the payment since it would not count. Then, I complained about it and they reversed it after the payment was well past due. So, when I paid, it was after the 15 days. So, this last time ( XX/XX/XXXX ), they did it again. I paid anyway, but I'm sure that payment will not count as a qualifying payment either.
|
02/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
XXXX loans transferred were the first loans to transfer to Fed Loan Servicing as I'm pursuing Public Service Loan Forgiveness ( PSLF ). Payment was set at {$41.00} on XX/XX/XXXX under the IBR plan. I was then notified on XX/XX/XXXX that my payment was recalculated at {$80.00} under the REPAYE plan. The TEPSLF was announced in XX/XX/XXXX. I consolidated my Navient loans, which were transferred to Fed Loan Servicing. On XX/XX/XXXX, I received notification I had 2 new payments that had been calculated. One payment was calculated under the ICR plan at {$170.00} and the other payment had been calculated under the REPAYE plan at {$160.00}. I've been paying XXXX and Navient every month, without fail, for the past seven years and my payments have always been affordable ; I've never struggled to make meet my student loan obligations or other financial responsibilities. My prior payments were set at {$39.00} and {$28.00} respectively. I've tried, exhaustively, to discuss this matter with representatives of Fed Loan Servicing to no avail. My income has not increased since the initial payment notification dated XX/XX/XXXX. In fact, my tax return indicated that my income actually decreased from last year. No representative can intelligently explain why there are 2 payments when they are a singular servicer, other than to state there are Parent Plus loans, which were consolidated into a loan and no longer stand on their own. Additionally, the representatives I've spoken to insist that the loan that includes the Parent Plus loans is not eligible for an income based repayment plan, contradictory to what is indicated on the Department of Education 's website regarding the Temporary Extended Public Service Loan Forgiveness waiver. Efforts to reach someone at the Department of Education have met with negative results as well. I continue to be given phone number after number only to be told I've reached the wrong department. I've filled out numerous applications for payments plans, been denied, told I've filled them out incorrectly, had them deleted, and have no idea where to turn for assistance. I am petrified of losing everything I have worked so hard to achieve simply due to a change of loan servicers. Any assistance is greatly appreciated.
|
03/03/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am eligible for Public Service Loan Forgiveness. The parameters of that program are making 120 qualifying payments while working at a qualified employer on a qualified loan. I made my 120th qualifying payment on XX/XX/XXXX. I submitted my application for forgiveness on XX/XX/XXXX and since then I have received so much conflicting information about the status of my loans. I initially received letters saying I did not qualify and that I did qualify. When I asked about that conflict I was told oh there is no problem. When I called again I was told to resubmit my application, which I did on XX/XX/XXXX. On XX/XX/XXXX I received a letter that Fedloan Servicing had finished my review and approved my application on XX/XX/XXXX and that they would send my file to Department of Education for final review and forgiveness. As of XXXX, my file has still not been sent to Department of Education for final review and forgiveness. Every time I have called I have been given the run around about what date it was sent over, only to find out today that it was never sent over. I submitted an employer certification form every year for the last 10-11years. My payments were all certified as well as my employer XXXX Department of Treasury XXXX. No one at Fedloan Servicing has been able to give me an accurate answer of where my application is in the process, or why it is taking so long. All anyone will say is oh it can take up to 6 months to process. There is no reason why this process is not more transparent, nor is there any reason for the process to take this long. We are now coming up on 3 months from the date I initially submitted my application. At the time of submitting, I had 11 payments out of the 120 that needed to be certified. There is no reason why a review of 11 payments should take so long, especially since most of these were {$0.00} payments under the CARES Act and I certified my employment of working with the federal government. The lack of information and the conflicting information received is a real disservice to their customers. As of today, I still have no received forgiveness nor has my application been sent over to Department of Education by Fedloan Servicing, even though they sent me a letter saying they have approved it.
|
10/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Need information about my balance/terms
|
|
Web |
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I had ~ {$250000.00} in XXXX debt and enrolled in the PLSF program in XX/XX/XXXX ( accepted in XX/XX/XXXX/XX/XX/XXXX ). Once accepted, I was required to transfer my loans from my XXXX XXXX Servicer to FedLoan Servicer.
XX/XX/2016 - Loans transferred from XXXX XXXX to FedLoan XX/XX/XXXX/XX/XX/2016 - Not all loans were transferred, error on part of FedLoan. Made request for remaining loans at XXXX XXXX to be transferred which took 6 weeks XX/XX/2016 - Advised that loans could not be forgiven unless converted to " direct '' loans. Only XXXX of my XXXX were direct loans.
XX/XX/XXXX - Consolidation loan request form submitted for XXXX loans to be consolidated into direct loans. Six weeks later, XXXX of the requested loans were consolidated appropriately, XXXX loans were not consolidated as requested and XXXX of my already direct loans were consolidated in error by FedLoan ( without request for consolidation on forms submitted ) XX/XX/XXXX - Multiple calls regarding incorrectly consolidated loans. At this time total loan amount had increased by {$10000.00} without record documenting how. Told by customer service request to review submitted, would take & gt ; XXXX weeks for someone to review complaint because " this is the government '' XX/XX/2016 - Spoke with manager who reassured increase in loan amount was correct but no paper record could be provided. He would expedite direct consolidation reversal and consolidation of loans remaining from initial request in XX/XX/XXXX. Imperative that direct loans incorrectly consolidated be reversed to receive credit toward loan forgiveness for payments already made XX/XX/2016 - Direct loan consolidation reversed but XXXX loans still awaiting consolidation. Multiple calls - now XXXX of these XXXX loans are consolidated XX/XX/2016 - " Consolidation complete '' letter despite XXXX loan still not being consolidated.
XX/XX/2016 - Delinquent bill appears on account - amount taken out of my checking account but not applied to loans on FedLoan 's end Over this time period my loan amount has risen by {$50000.00} without documentation of how. Please help. When speaking with FedLoan consolidation experts they will " submit a complaint '' but can not provide any immediate answers or assistance.
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04/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I finished school in XXXX. My first complaint is aes customer service reps do not help the borrowers find the best repayment plan and they withold information. They are typically not even knowledgeable about loans and accounts and repayment. I have often received a cut and paste answer that never answered my questions. I started making payments in XXXX and was about {$31000.00} in debt. I was never told about the income based repayment plan and for the first 4 years I paid large payments and for less than a year I was on unemployment deferment. Then a co-worker told me about income based plan. So I applied and it was a process and I paid so far ahead I was in paid ahead status so I had to write a letter saying to remove the status. First off they say your loans " may be forgiven '' after XXXX years. I am furious my first XXXX years do n't count towards the XXXX even though I paid so much. When I start paying in XXXX I paid down my interest. I recently found out my loans accrue {$110.00} of interest a month and my {$100.00} payment obviously does n't touch the principal. I was told the payment would be disbursed to interest then each loan even if just a few dollars. I find out that I have {$2000.00} in outstanding interest and I do n't understand how. Also when I reported my interest for taxes in XXXX I paid {$1100.00} and in XXXX I reported {$770.00} so my income and payment was very close but how the XXXX did I pay so much more interest in XXXX? I have been paying loans for almost 6 years and I am steady {$30000.00} in debt. I paid off XXXX XXXX and a XXXX loan so that was like $ XXXX XXXX and I paid at least {$7000.00} to aes yet my balance only dropped to slightly below {$30000.00}? This is insane. Clearly there is an issue with income to debt ratio and something is n't right. I feel I am being taken advantage of. I know I borrowed the money but I regret it big time. I wish I never went to school. All I am saying is I had to figure the loans out on my own since I was XXXX with no guidance. I am XXXX and would like a fair shot to pay these loans off without the interest jumping every time I turn around or not being properly warned that the income based plan is the worst plan for someone and not helpful as advertised.
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06/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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After I noticed my student loan account was in Paid Ahead status, I submitted an online request to FedLoan Servicing ( PHEAA ) on XX/XX/XXXX to remove it from Paid Ahead status and explain why and when it had been put into Paid Ahead Status. All of the instructions I send with my loan payments explicitly say to not put my account into Paid Ahead status, as did my previous CFPB complaint in XX/XX/XXXX. My XX/XX/XXXX online request also asked FedLoan servicing to keep my monthly bill at the original amount it started at, instead of sending me bills with different payment amounts each month, which I hadn't asked for. Note that in my online request to them I had listed {$250.00} as the original monthly bill amount, but it looks like the original amount was actually {$260.00}. I received an acknowledgment that they had received my XX/XX/XXXX request onXX/XX/XXXX, but they never responded to my questions or fixed these problems after almost 3 months!
In addition, FedLoan Servicing ( PHEAA ) isn't following the instructions I send with my payments. As only one example of many, my XX/XX/XXXXbill was for {$240.00} and I paid {$330.00} on XX/XX/XXXXand instructed them to apply the additional {$91.00} to the loan disbursed on XX/XX/XXXX. They did not follow these instructions and only applied {$35.00} to the principal of this loan. Who knows where the rest of this money went and why!
I have attached the following documents : 1. XX/XX/XXXX payment instructions that includes direction not to pay my account ahead.
2. XXXX XXXX payment instructions 3. XX/XX/XXXX payment instructions 4. XX/XX/XXXX payment instructions 5. XX/XX/XXXX online request to remove Paid Ahead status and change my payment back to original amount 6. Confirmation that they received my XX/XX/XXXX request 7. Account Summary page from XX/XX/XXXX showing my account in Paid Ahead status 8. XX/XX/XXXX monthly bill showing current balance, interest, and payment allocation 9. XX/XX/XXXX monthly bill showing current balance, interest, and payment allocation 10. XXXX Payment distribution across loans showing only {$35.00} applied to principal of Disb. XX/XX/XXXX loan 11. Screenshot of Disb. XX/XX/XXXX loan showing only {$35.00} applied to principal from XXXX payment
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07/31/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I originally filed a complaint with CFPB on XX/XX/XXXX ( XXXX ) and the company responded on XX/XX/XXXX. In short, back in XX/XX/XXXX, my spousal consolidation student loan with American Education Services ( AES ) was placed into forbearance against our request. When our monthly account payment was not debited as normal on XX/XX/XXXX, I called American Education Services ( AES ) and was surprised to learn that our loans were placed into forebearance. Since that time, I have been engaged with AES through approximately 10 phone calls and multiple hours on the phone to correct the forbearance issue and also resume a similar monthly payment schedule on our loans.
As of late XX/XX/XXXX, AES did correct the forbearance issue and was able to remove the forbearance from the account and correct other delinquencies which were listed on the account as a result of the forbearance error. We appreciate these corrections. Due to the forbearance, however, AES also explained that they had to redisclose the terms of our consolidated loan because the account was placed into forbearance. I was originally told that my new monthly payment amount would be {$560.00} and would be auto debited on the first of each month to begin on XX/XX/XXXX. Unfortunately, no payment was debited from our account on XX/XX/XXXX as promised/stated and I had to log in and do a manual payment after XX/XX/XXXX. I have been regularly monitoring the account through XXXX and I can see that the direct debit payment amount is still incorrect and the payment terms that I have been quoted multiple times have also not been updated.
Since being assigned an AES senior account specialist, XXXX, I have been assured that the terms of our loan would be redisclosed with an end date in XXXX and that our monthly payment amount would be approximately {$560.00}. When I log into my account on-line, however, AES is showing my monthly payment amount of approximately {$350.00}, but this is incorrect. I want to request that AES update my online account and monthly direct debit to the amount and loan terms that I have been quoted multiple times on the phone. Again, the monthly direct debit amount should be close to {$560.00} with the loan repayment being completed sometime in XXXX.
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06/23/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fedloan Servicing calculated my PSLF payments to be that of 124 in a letter dated XX/XX/XXXX. The later states that I need to submit another PSLF APPLICATION FOR FORGIVENESS.
The last and most current PSLF App for Forgiveness I submitted was on XX/XX/XXXX. When I call the servicer I am told that I do not need to take action that this info has been submitted to the Dept of Education for review. The information in the letter and from customer services is inconsistent.
I have asked for written communication that I do not need to submit the PSLF app and have not received this. The first request I made was on XX/XX/XXXX to XXXX ( employee ID XXXX ) I was ASSURED by XXXX that this email/letter would be drafted and sent within 48 hours.
On XX/XX/XXXX I received an encrypted email from XXXX, Fed Loan Servicing attacinghin ONLY the letter i already received on XX/XX/XXXX stating i need to submit a PSLF App for forgives.
Because this information, AGAIN, is inconsistent, I contacted XXXX, ( employee XXXX ), supervisor with Fed Loan Servicing on XX/XX/XXXX. XXXX informed me that the last rep, XXXX, did not submit what she said she would submit. XXXX stated that I do not need to submit a new PSLF App, BUT I HAVE RECEIVED NOTHING IN WRITING. I was assured by XXXX that I would receive communication within 48 hours.
I have received nothing and there are no updates on my on line Myfedloan.org account.
I began contacting My Fed Loan in XXXX regarding their miscount of my payments. It has taken them 4 YEARS to count them and they are in agreement that I have made 124 payments. 4 payments over what is needed and yet I can get no written assurance of this. The last payment I needed to make was in XX/XX/XXXX. It is now nearly XX/XX/XXXX.
This gross mismanagement is negatively impacting my life. I have had to remain working for a non profit and AGAIN need to file my income taxes separate from my husband. Not to mention affecting my credit score and the more than {$1300.00} that Fedloan Servicing owes me for overpayments.
I can not imagine any other financial agency operating like this. For example, I would not keep paying on my mortgage or my loan until they say to stop, as in when they get around t0 with counting my payments.
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12/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I enrolled in a XXXX program in fall 2018 ( XX/XX/18 ) and received an email on XX/XX/18 telling me that as I was enrolled, I now had a deferment on my account. The email includes a link to " remove this deferment, '' which, when you click on it, takes you to an FAQ on deferment ; however, under " can I cancel my deferment or forbearance, '' it says you CAN cancel the deferment, but doesn't tell you HOW to do it. There is no place on the website to do this, so after contacting them by phone, they tell me I have to complete a School Deferment Waiver Form, which they must send to me to my XXXX inbox. The form is not available on the website. Another difficulty is that the only way, according to the form, to get this sent back to XXXX is to either fax or mail it. Nothing indicates that it can be sent via the website, nor was I told this by several customer service reps over the next few months. I finally had the time to download, print, sign, scan, and fax it. But when I got yet another email about a deferment on my account on XX/XX/18, I called XXXX and asked why I had another deferment as I had sent in the form in XXXX. They said they only got the cover sheet, but not the form, which I completely don't understand ( why would they get one and not the other? ). Additionally, after 3 months of calls, I was FINALLY told that I could upload this on the site. XXXX DOES have a file upload section, but this form is not one of the options given. I was told to upload to the " Other '' section of the site, but again, how would I ever know this as a ) I was NEVER told this was an option for this form and b ) the form itself does not list this as an option?
My question it, for people who do NOT have access to a printer, how in the world are they supposed to get this form to XXXX? It is completely ridiculous that while I can do every thing else on the website, I can't just fill out this form online, NOR is there anywhere on the form that indicates that I can just upload to the website, as again, it only mentions I can fax or mail it. It is very clear to me that XXXX wants to make this process as difficult as possible, as they would rather the additional interest on these loans gets capitalized in order to make them more money.
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09/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I would like to file a formal complaint against XXXX XXXX XXXX XXXX. They have been my loan servicer for years, since consolidating my loans under the Obama administration programs. I have continued to encounter the same problems, year after year, particularly with updating and renewing my income based repayment program information. This year, for example, I became divorced XXXX in XXXX of XXXX ) which drastically changed my household income. I submitted a recertification form within weeks of this event and provided documentation of my new household income. When I called to ask about the status, I was told that they were behind in processing these types of requests. They gave me the option of being in forbearance which I did not want to do because that would simply allow my interest to build and I would also not be making a qualifying payment towards my plan if I were to enter forbearance. I updated my re-certification information again this XXXX upon receiving a letter from them stating that I needed to do so ( even though they had all of my information since XXXX of last year with no change in my payment ). After several phone calls, they again said that they were behind in processing and I had done all I could, I just had to wait for them. Finally, this week I received letters of my new payment amount, a year later, which is only slightly less despite my household income going down by {$80000.00} per year. Not only has the payment amount hardly changed, but they put half of my loans on forbearance without my knowledge or permission and drafted {$1600.00} from my checking account this month on XXXX XXXX, XXXX without advance notice ( which is nearly XXXX times my normal payment ) even though all of my recertification information was in for months and is stated so on their website. This has happened before, and they refuse to refund the amount that was over and above my normal payment. As a XXXX mother, trying to support her family all while making student loan payments that are nearly the size of my mortgage, I am asking for my complaint and several other similar complaints of students working with this company to be taken seriously so that they can be held accountable for their extreme negligence and misconduct.
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09/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My XXXX loans given to be while attending XXXX XX/XX/XXXX, were converted to loans because the XXXX I ended up working for was not low-income ; even though, this is ridiculous because teaching in math is a difficult task in itself. That was problem number one. Problem # 2 - Then years later, my other loans from XXXX were taken by XXXX XXXX and then passed on to XXXX. This past year when I applied for the Teacher Loan Forgiveness, my loans from Navient got sent to FedLoan and since then ( XX/XX/XXXX ) I have been dealing with XXXX. To begin with, my account showed 'delinquent ' for an issue that was FedLoan 's for not applying my payments correctly. Currently, after trying to consolidate, my payment is high because the paperwork I submit is never correct, but no one ever calls or sends email to let me know what the problem is even though I always call to make sure I am submitting the proper paperwork. It seems as though all the people working for FedLoan have different information and there is no office where I can personally talk to someone. I just keep having to call an obscene amount of times talking to different people to give me different answers to my problem. This consolidation is XXXX too since once I consolidate that is when the 120 payments will start counting towards the Teacher Loan Forgiveness even though I have been paying now for 8 years and I am near the end of my 120 payment. I think that it is ridiculous how difficult it is to teach ( especially math in any school ), and how it is so difficult to have part of these loans forgiven after giving back to the community by teaching kids. The school rates are ridiculously high and all the hoops that one has to go through just makes it seems as though it is nearly impossible to have Loans forgiven after 10 years. There is something really wrong with the system. It 's like being punished for going to school. Now I see how people see going to school : as a way to be in debt for life and feel like one just works to pay off loans for getting an education. I am so tired of paying these ridiculous amounts in which my debt never seems to come down since it all goes to interest. I hope more people feel the same so there is a way to change this ridiculous system.
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02/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am currently on the Public Service Loan Forgiveness program through FedLoan Servicing. Every year I have to re-certify my IDR for my monthly payment amount. I kept receiving pop up notices on FedLoans website, emails, and reminders that I HAD to re-certify or my monthly payments would triple. So in XXXX I re-certified my IDR and my monthly payments almost doubled. Later, through my own research, I learned that I DID NOT have to re-certify for at least another year due to the Covid Relief actions by the government during the student loan forbearance period ( which ends in XX/XX/2022 ). Yet, this information was not conveyed to me by FedLoan through any means. In fact, it was buried in their website and not readily accessible unless you were looking for it, unlike all of the notifications stating I HAD to re-certify or face harsh financial burdens. I contacted FedLoan in the middle of XXXX, again in the middle of XXXX, and a third time this month in XXXX regarding them cancelling my latest IDR request ( that nearly doubled my monthly payments ) and reset it back to what it was prior to my re-certification in XXXX. I have heard nothing back. I did receive one generic reply but it said nothing about the questions and concerns I had. I contacted the Department of Education regarding the matter and they said I had to take it up with FedLoan. Which I did, but to no avail. FedLoan is still continuing their predatory behavior by not being forthright with the information that YOU DO NOT NEED TO RE-CERTIFY your monthly IDR until next year. I was informed the exact opposite of this. I am just asking that my monthly repayments resume in XXXX the same they were before the government forbearance was issued. FedLoan was supposed to be hiring more staff and extending hours to deal with the new PSLF temporary waiver, but it has been nearly three months since I have heard a reply to three separate inquiries regarding the same matter. I would like the issue resolved before student loan repayments resume and I have made that abundantly clear to FedLoan, but again, no response. This predatory and purposefully misleading nonsense was supposed to be cleared up, but it appears it is still very much alive and present.
Best, XXXX XXXX
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10/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have never missed a payment on my student loans, and I am currently on track for TEPSLF. I have worked for a qualifying employer for nearing 10 years, since XX/XX/XXXX of XXXX, with a qualifying payment plan.
When my loans were transferred to FedLoanServicing for PSLF, I noticed over a year 's worth of payments to one of my previous, now defunct, servicers, " Direct Loan Servicing '' were not being counted toward PSLF or TEPSLF despite being over a year 's worth of payments made under the standard repayment plan while working for a qualifying employer. This period is being classified as " No bill '' - except I certainly had bills during this time, because I still have the receipts!
In XXXX of XXXX I submitted over a year 's worth of receipts to FedLoanServicing so these payments, and a few others, could be manually tabulated. If tabulated correctly, I should qualify for TEPSLF in XXXX of XXXX. I have been waiting 10 months for them to do this. Every time I reach out to them requesting an update, I get a non-answer or more incorrect information. They scheduled a review of my account for the months from XX/XX/XXXX to XX/XX/XXXX when this review should be from XX/XX/XXXX through XX/XX/XXXX. They are also listing any time my loans were transferred to other servicers as months that do not qualify, despite being instructed by these servicers to continue making payments as usual until the transfer was complete. I have two months until I *should* be at 120 qualifying payments ( I was hired by a qualifying employer on XX/XX/XXXX and continue to work there ). Instead FedLoan Servicing 's complete incompetence has resulted in my estimated date for qualifying for forgiveness being XXXX.
I was recently informed that FedLoanServicing will be transferring my loans to yet another service provider some time this year. I am livid. I am concerned I will have to start this process all over again, or continue making payments well beyond when I should need to. Refunding that money after this is finally corrected will not be an acceptable resolution. I have contacted FedLoanServicing every month since XXXX to try and get an update on the status of my request, and I just get the run around. This is so unacceptable it is absurd.
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04/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
Older American |
American Education Services refuses to delete a negative entry on my credit report even though they were not the legitimate servicer of my loan in XX/XX/XXXX nor were they the granuty of the loan. I have disputed this entry with them over 5 times in 2 years and each time AES comes back with the same old illegal excuse that they were in charge of my loan in XX/XX/XXXX and they continue to make adjustments to the number of days of delinquent payments and make remarks " This loan is permanently assigned to the Government ''. They know exactly what they are doing, this is not necessary because I consolidated my loans in XXXX under the Federal Government program so I could handle my loans more efficiently. They are claiming that they were the servicer of my loan in XX/XX/XXXX, when actually they were not the servicer of my loan. If AES was a servicer it was not listed on anything to verify their status according the XXXX XXXX XXXX XXXX XXXX web site, the government web site that has all the information listed about loans and the amount that is owed. XXXX, who is XXXX XXXX XXXX XXXX was and is the servicer and grantor of the loan in XX/XX/XXXX. So, what gives them the right to continue to report this negative entry on my report. They were listed in XX/XX/XXXX, but I went bankruptcy then, after bankruptcy XXXX were listed as the guaranty of the loan. I spoke to XXXX concerning this AES reporting and the person that I spoke to told me to call them which I did. AES allows customer service personnel to handles credit reporting, someone who does not have skills pertaining to other people 's life. I ask to speak to someone who is Supervisor or XXXX title. The lady I spoke too, XXXX, a Superior, but she did not say what kind of Superior, but her badge no. XXXX, denied that they are still reporting, but they are because as of XXXX/XXXX/XXXX, I received another refusal about deleting this entry or removing the remarks on my credit report from XXXX through email. She said they are only reporting because I filed a complaint, but if I do not complain, that means that everything on my report I agree with and I do not agree with them holding my report hostage when they are not responsible for servicing nor the grantor of the loan.
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08/29/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been a federal employee of the Internal Revenue Service from XX/XX/XXXX to the present ( 21 years ). I signed up for the public service loan forgiveness program in XXXX, filed my employee certifications annually, made 120 payments, submitted the PSLF loan forgiveness form in XXXX, and was denied PSLF. Subsequently, the servicer incorrectly required me to consolidate my loans in XXXX and failed to inform me that all of my PSLF pre-consolidation payments would be eliminated. The 120-payment count was restarted to XXXX, requiring me to pay another 120 payments.
I applied for the PSLF Limited Waiver ( XXXX ) in XX/XX/XXXX and was told it would take months to review my account to get the XXXX. Seven months later, Fed loan finally reviewed my account and sent me PSLF qualifying updates in XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, all without updating my pre-consolidation payments before XXXX. I submitted another PSLF form in XX/XX/XXXX requesting my account to be reviewed for the XXXX giving credit for my pre-consolidation payments, and requesting a refund. In XX/XX/XXXX, I received another PSLF qualifying update, and once again, Fedloan failed to review and credit my account back to XXXX.
I was not given credit back to XXXX, which is what should happen under the PSLF limited waiver. My loans are consolidated as required by the XXXX. All of my employee certifications from the IRS show my hire date as XX/XX/XXXX and show that I have been a continuous federal employee. My account should be the easiest type of account to review and have the proper credit issued back to XXXX. I am filing a complaint because my PSLF count is wrong. I should be given credit back to XXXX and a refund issued for overpayments with interest.
I have contacted Fedloan servicing and filed a complaint with the DOE ombudsman but have received no response. The White House is forgiving all of these student loans but not living up to the promise of the limited waiver for people who have been lifetime federal employees. I have had 1 public service job for 21 years. Fed loan has reviewed my account not once but several times and still has not correctly counted my payments back to XXXX and issued me a refund for the overpayment with interest.
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07/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hello, I accidentally scheduled a payment for {$1000.00} more than I intended on XX/XX/20, and I wanted to see if that could be applied as multiple payments. Initially I called the FedLoan Service number and was re-routed to the website.
When I got to the FedLoan site, even though I have a username and password, I wasn't able to login. I tried everything I could, including resetting my password, getting my username re-sent, even going so far as to try and create a new account. The website would NOT let me do anything. I kept getting messages that either my information was wrong or there was already an account created. The website said to contact FedLoans by phone if having trouble with online accounts.
So, I called the number again, got through to a female agent, but I could not understand her " ID Number '' and name. We talked about my issue for a little bit, and she explained that I don't have an online account. I explained that I was unable to even create an account online. She started saying and repeating that she can't help me with anything online until I have an account. I said, " Yes, I understand, but because I can not even create an account, I need help with that. The website told me to call this number if I needed help. '' Of course, she repeated " Ma'am I see that you do not have an online account, so I can not help you. '' I asked if there was an IT department or a website person I could talk to. She said " No. '' Kept repeating her message ; " Ma'am I see that you do not have an online account, so I can not help you. '' I asked if her supervisor could help me. She said she was not authorized to transfer me to a supervisor. I asked how I was supposed to be able to get online and she repeated the same message to me. Things were getting snarky and condescending, so I asked for her name and her ID number again.
She literally said " Thank you for calling ma'am '' and HUNG UP ON ME!
I hope you listen to this phone call because it was unbelievable!
My phone number is XXX-XXX-XXXX I called between XXXX and XXXX XXXX XXXX on Friday, XX/XX/XXXX.
Please help with my online account! I will try to call the number again later, but I am at a loss as to why this person was so unhelpful and utterly rude!
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07/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is my second CFPB complaint regarding the application of my monthly payments for the Public Service Loan Forgiveness program ( PSLF ). I have been making payments under this program since XXXX. I am 72 months into this program, but I was on forbearance for 6-9 months during that time. I have made qualifying, on-time payments on my loans for a minimum of 63 months. However, my most recent statement reflects anywhere from 30-52 months of payments. I make one payment every month that is disbursed to all my loans, however loans that have the same origination date have different PSLF qualifying amounts. Furthermore, loans that were transferred 6 months apart, have a 10 payment difference. It is clear that my payments are not being counted correctly. I have requested a manual counting of my PSLF payments since XX/XX/XXXX. To date, I have received nothing but excuses from XXXX XXXX XXXX as to why this still has not been completed. I have spoken with XXXX XXXX XXXX representatives on innumerable occasions who have advised they were putting in a request to escalate and expedite my 2 year old request. Furthermore, XXXX XXXX XXXX advised in the previous CFPB complaint that a manual review confirming the number of my PSLF payments would be sent to me under separate cover. Nonetheless, to date, I have received NOTHING! Finally, the previous CFPB response from XXXX XXXX XXXX said my loan was permanently removed from paid ahead status. Nonetheless, when I missed my XX/XX/XXXX payment due to an oversight, I received no notice or correspondence from XXXX XXXX XXXX. I called and spoke with a representative named XXXX on XX/XX/XXXX and she advised that my loan was still showing paid ahead even though there is a notation on the file that the loan should not be paid ahead. I had to make 2 payments in XXXX to get back on track for my payments to apply towards PSLF. I need to have a FULL ACCOUNT PAYMENT HISTORY detailing the following : the months my loans were on forbearance, what payments were applied to PSLF and what payments were not and why! I can not wait until the end of the 10 year program to get this information as it is clear that XXXX XXXX XXXX is having a difficult enough time counting my payments at this stage.
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04/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My loans are being serviced by XXXX XXXX. I am apart of the Public Service Loan Forgiveness Plan. They are miscalculating my payments-not counting qualified payments from my employment at XXXX XXXX XXXXXXXX XXXX XXXX and the XXXX XXXX XXXX where I was/am a XXXX XXXX. Both have been certified as qualifying employers. Yet, they have not counted all my qualifying payments. I called them on the phone and was given no real reason why more than half my payments have not been included in my total from my employment at XXXX and the XXXX XXXX XXXX. In XX/XX/XXXX when I first submitted they came back and told me I had 27 qualifying payments. I was employed at XXXX from XX/XX/XXXX-XX/XX/XXXX and was making monthly payments at or more to the IBR payment range from while employed there. I understand that only payments after XX/XX/XXXX count towards PSLF plan but they have not counted payments during this timeframe that do count. I left XXXX in XX/XX/XXXX and have been employed by the XXXX XXXX XXXX as a XXXX XXXX ( XXXX XXXX ) and XXXX XXXX XXXX XXXX worker. I just turned in my certification for XXXX in XX/XX/XXXXand they come back and tell me I only have 78 payments approved total from both employers and extended my final pay off date by years. I have should have 69 payments just from the XX/XX/XXXX. So even with them not fully counting all my payments yet from XXXX, based on them telling me they counted 27 already in XX/XX/XXXX, then I would have at least 96 payments. Whenever I call them they keep extending the time frame that they need to figure out why the payments are not all being counted. I am very concerned that XXXX is mismanaging my account and this will affect my outcome with the PSLF program. It is not fair that I am meeting the requirements and their poor handling of my account is extending my time before I can qualify to write my loans off. Can you please assist me in getting them to review my account appropriately and according to the rules so all my qualifying payments are counted from XXXX XXXX XXXXXXXX XXXX XXXXXXXX and the XXXXXXXX XXXX XXXX. It is very frustrating to hear no real explanation from them regarding why they have miscalculated my account and to keep having their review process extended.
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02/02/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have a student loan with American Education Services. They purchased my student loans at some point and I have been making payments through the XXXX XXXX XXXX Plan.
I received a notice that I needed to renew the XXXX plan last year. I had actually already completed the process through XXXX so I was confused as to why it wasn't processed. I called AES and was advised that I needed to do a separate one with them. The person I spoke with said he could do it over the phone with me. I believe this was in XXXX. I completed the process and went through all the steps with him while we were on the phone. At that point, I was advised that I had submitted the request and my payments remained the same until I received a notice in XX/XX/2022 that my new payments would be XXXX 's the amount. I called AES to find out what happened and was told that I didn't renew the XXXX plan. The woman I spoke with advised that she saw that I did it over the phone with the processor, but it wasn't completed. She said we could do it over the phone that day, but I would still be responsible for the payment for XXXX. She was very eager to advise me to select forebarance for XXXX, but I remembered being coerced into this situation with another company who failed to tell me that if I elected forebearance my interest would be added to the principal.
I completed the XXXX.
On XXXX I received a letter from AES saying the following : Interest has been capitalized on the loans listed in the Loan Information section. This occurred because your forbearance, deferment, or grace period ended.
WHAT THIS MEANS TO YOU Accrued and unpaid interest has been added to your principal balance. Your payment amount may have been adjusted to ensure your loans are paid off within the applicable timeframes.
When I called AES and spoke with XXXX XXXX she said that it was strange, but when she looked into it she said that it was because I didn't renew the XXXX on time and if that happens then the interest would be added to the principal.
Not only was I not advised of this at any point, but I did in fact renew on time and the person who assisted me with the XXXX application the first time failed to complete the process or tell me what steps I needed to take.
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08/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account information incorrect
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Web |
Servicemember |
Every time I was having difficulties making payments to this creditor I always communicated my issue and submitted the paperwork required for forbearance or deferment of payments for a period set by the creditor based off my circumstances. While this was often reflected on my credit report, there were few situations where the forbearance was not reported to the credit bureaus and instead was left on my credit report as 30, 60, 90,120 day lates or missed payments.
I began submitting Disputes with all three credit reporting agencies on every quarter beginning XX/XX/XXXX.
I employed a credit repair company in XXXX, at great expense, that also conducted credit disputes with all three credit reporting agencies regarding this account on my behalf ( Submitted on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX. ) I wrote goodwill letters to the company Account Manager ( POC ), Regional manager and CEO requesting the changes be made to my payment history in good faith as I was paying what I could, whenever I could. As a returning XXXX Veteran of the XXXX XXXX, with the injuries ( physical and psychological ) I sustained during XXXX XXXX XXXX ( XXXX ), I had difficulties in finding gainful employment the first few years after my return to civilian life which made fulfilling my student loan obligations impossible under the circumstances The company then changed internal policy to allow for issuance of post marked forbearance on accounts going back to XXXX of XXXX. I applied for the application of this policy regarding my missed payments and was told that my lates were ineligible because my late/missed payment were too early in XXXX, they were reported before XXXX of XXXX, the limit of where the post dated deferment would apply.
I PAID IN FULL and closed the account last year under the condition that once the account was paid off that the past disputes I submitted would be addressed and the lates would be removed from my credit report.
Now that the the account is closed and PAID IN FULL, I no longer have access to the digital correspondence between the company representatives and myself or the confirmation letters of forbearance/deferrment that were provided to make the requested adjustment to my payment history
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12/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
To whom it may concern, In XX/XX/2019, I applied for the Public Service Loan Forgiveness program, via Fedloan servicing. On XX/XX/2019, I received a letter from Fedloan Servicing stating that I had only made 26 qualifying payments toward PSLF. The letter also stated that I have 94 additional payments to make, before I was eligible for the program There was very little information in the letter.
I would like Fedloan Servicing to answer the following questions for me : 1. Please tell me why these 26 payments, were different than the many other payments that I have made?
2. Please provide me with the dates of when these 26 payments were made?
3. Please provide me with the amounts of the 26 payments?
4. Please tell me why my income eligibility was only based on the last 12 months of payments, rather across the entire time that I have been make payments?
I also applied Temporary Expanded PSLF. I received a letter on XX/XX/2019, stating that Fedloan needed additional tax related information to complete a review. On XX/XX/2019, which stated that based on my income, that I did not make payments that were large enough, based on the FedLoan calculation.
At this point, I have been denied both programs for the following reasons : 1. I did not have enough qualifying payments, but I have not been given any specifics of why the 26 qualifying payments were unique enough to be found qualifying. I have not been provided the dates, of those payments nor their amounts. I have not changed anything related to my student loans.
2. Based on an arbitrary calculation made by Fedloan, which only took into account my current income, and the previous 12 payments, it was found the I am not eligible for the Temporary Expanded PSLF opportunity, due to not having made large enough payments.
It stands to reason, that as long as I have been making payments, that I would be at my highest income level currently. Utilizing only the last twelve payments to calculate the amount, is a punitive and arbitrary rule, that is specifically designed to make it easier to disqualify applicants.
I will be filing a complaint with the Consumer Financial Protection Bureaus, and with my local Congressman.
Sincerely, XXXX XXXX XXXX, XXXX XXXX XXXX-XXXX
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07/19/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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AES claims that I owe them an amount ( and will not disclose if this amount is the final amount or if I will owe more in the future ) on my private loan consolidated in XXXX through XXXX XXXX now XXXX. AES claimed I refinanced not consolidated in full, so I owe them money. I have paper work showing they were consolidated in full and emailed these documents to AES. They never replied but continued to harass me with phone calls after I asked them to stop, and ruining both my credit and my co-signer 's credit. Neither company upon request will contact the other on my behalf. This has been going on for over a year. I make a monthly payment of $ XXXX to XXXX every month. I feel that I am being responsible for paying my student loan on time. My private loan to XXXX is over {$25000.00}. AES wants amounts of {$290.00}, {$130.00}, {$270.00}, and {$170.00}. They tried to collect with a lawyer and I contested asking for proof. All I received were the original loan documents not any paper work on the consolidation or so called refinancing. All the paperwork AES sent states that the last day of payment was XX/XX/XXXX. XXXX is when I consolidated my loan with XXXX/XXXX XXXX. The original principal balance of the consolidation loan I took out through XXXX XXXX was {$32000.00} and the paper work says paid in full. The loans paid in full were through XXXX XXXX/XXXX XXXX XXXXXXXX. One at {$8000.00} in XXXX, {$3500.00} in XXXX, {$8000.00} in XXXX, and finally {$5000.00} in XXXX. I have tried several means of communication and I give up. My next move will be to find representation if this is not settled in my favor. I received a letter from AESnon XX/XX/XXXX, stating they received a directive from my lender to delete trade lines assoc with my loans issued by NCT. I thought the worst was over. However, my husband and I are trying to get a mortgage through our credit union but my score is too low. I called AES and they said their accounts show me as defaulted and they have turned the matter over to NCT. AES claimed no knowledge of my letter from AES ( on official letterhead stationary with all my account numbers ). Meanwhile non of these companies will contact each other and I am being abused. Please help. Thank you for your time.
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08/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I first obtained loans while attending undergrad at the University of XXXX and continued in XXXX school at XXXX State University. I ended up with over {$40000.00} in student loan debt. After I graduated with my XXXX XXXX in XXXX I looked into the Federal Loan Forgiveness Program because I knew I was going to be working for the federal government. I had a couple of seasonal positions with the government and then became full-time permanent with the XXXX XXXX XXXX XXXX in XX/XX/XXXX. I called my loan servicer in XXXX and inquired about the forgiveness program and I thought I was in. I continuously called periodically year after year finding out that I was not, and felt assured ( by the end of the phone call ) by the loan servicer employee that I was finally in and making qualified payments each time I called, every year. I called Fedloan Servicing earlier this year and they said I would be able to get all of my previous payments from when I started as a federal government employee in XXXX to become qualified payments, once I made 120 payments and by filling out a form associated with qualifying back payments. I made another call this week and spoke to a supervisor with Fedloan and he said I will not get any of those years prior to XX/XX/XXXX qualified toward the 120 month payments because qualifying back payments can no longer occur. I feel I have been lied to over and over, and I definitely would not have had my student debt with Fedloan if I would have known this corruption was going and its affect on me. I have been making monthly payments in higher amounts than I wanted to with the income driven repayment program, and I feel that I should be nearing the time when my loans should be forgiven, had the first and subsequent ( many ) loan servicer employees told me the truth. Fedloan said they are just following the policies set forth given to them by the Department of Education, however it took almost 10 years for them to figure it out to some degree causing damage to me, at my expense. I want my student loans forgiven and my payments to be counted as qualified payments from the time I obtained permanent employment with the federal government from XXXX, as I was told from the beginning from the loan company!
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01/30/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Complaint being reinstated since American Education Services ( AES ) does not believe the information I have provided. I am including an example of their customer service representatives interaction. I believe that AES is basically calling me a liar since they denied all the information I detailed in my complaint.
I have been removed from American Education Services ( AES ) borrower benefit program ( BBP ) that reduces interest rates by 1 % after 36 months of on time full payments unfairly and due to AES steerring me away from their automatic direct debit payment program. I was removed from the program due to a payment that was a few weeks late and a payment that was {$94.00} short of the payment since I was looking at an old bill. Had I been enrolled in their automatic debit payment program like I wanted to I would not have missed these payments. I was steered away from their automatic debit payments due to incorrect and misleading information. It is my belief that AES will not let customers that are trying to get into their BBP set up automatic debit payments since this will make it mush easier for them to qualify for lower interest rate. I was told in XX/XX/XXXXthat I could not set up automatic direct debit program to pay more than the minimum payment. I wanted to pay more to pay my loans off sooner so I did not set up automatic direct debit payments at that time. I again questioned automatic direct debit payments on XX/XX/XXXX and was told that " Unfortunately the lender does not allow a paid ahead status '' and I could only make minimum payments using automatic direct debit payments and would have to send two bills to make extra or over payments. Since then I have found out that I can pay any amount over the minimum payment. AES continually gave me incorrect and misleading information. I have e-mailed AES customer service over 6 times the past 3 months with out any reply or a response about the incorrect information I was given. The continue to not take responsibility for their actions in this circumstance and have denied my request to honor the 1 % interest rate reduction I should be qualified for since XX/XX/XXXXthat has resulted in 10 years of AES collecting higher interest rates from me unfairly.
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08/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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When I filed out my Income-Based Repayment ( IBR ) for 2018, I went to the student aid government website but somehow got redirected to my fedloan website. FedLoan is 1 of my 2 loan servicer 's. I filled out my IBR on fedloan.org, instead of the federal student aid website. I had never done that before and did not realize American Education Services ( AES ) didnt get my IBR. AES also did not have the correct contact information for me, even though I have had the same telephone number for over 15 years. Once I finally realized the mistake, I filed out my IBR for AES. Usually when I fill out my IBR, my current balance decreases, or is zerod out. With my other loan servicer FedLoan it decreased b/cthey immediately applied a forbearance to the outstanding amount owed before my IBR was processed. However, AES my 2nd loan servicer never applied the forbearance and let that large amount carry over each month. I noticed it was being carried over, but in the past it has taken a few months for that decrease to show up on my bill. I also recently noticed they were charging me a {$40.00} late fee as well, even though I was making my IBR payments on time. After receiving several bills with the large balance, I just went ahead & paid it in full. In the meantime, I had been making my IBR payments on-time every month. Currently, AES has reported me to all 3 credit bureaus as being over 180 days late even though I have been making my IBR payments every month on-time.
I sent American Education Services a letter only requesting that they change my late status to all 3 credit agencies as on-time, however they denied my request. When I looked back at my online bills I noticed the late fees AES was charging me. I believe they never applied the forbearance and have no desire to work with borrowers so they can scam more money out of people. The late fee is almost {$40.00} a month. I was being charged {$40.00} a month for 8 months even though I was making my IBR payments on time. FedLoan servicing received my IBR, applied my forbearance and I have had no issues what so ever. I'm sure if you look further into American Education Service 's business practices you will find other victims of their fraudulent, and dishonest activities.
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12/30/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I obtained a total of {$31000.00} in federally backed student loans thru XXXX when I graduated. The loans grew to a total of {$41000.00} by XXXX. In XXXX, I consolidated the loans for a total of {$31000.00} at 8 % interest over 186 months ( 15.5 years ), with lower interest rates after XXXX on-time payments. Automatic payments of {$260.00} started in XXXX and steadily rose to {$280.00} by XXXX. These payments have been deducted from my bank account continuously through today, XXXX/XXXX/XXXX. After 10 years of solid on-time payments, I went to check on the remaining balance so I could pay off the loan. After 10 years of payments on a 15 year loan, the balance should be minimal. I was horrified to discover that the remaining balance on my loan remains at {$26000.00}, with an expected date of XXXX for payoff! And, they have considered the loan delinquent for that 10 year period. After 10 years of monthly payments, only {$5000.00} has been applied to the principal. On an original loan of {$31000.00}, I have paid a total of {$87000.00} : {$52000.00} in principal and {$33000.00} in interest!! How is that possible? How does a 15.5 year loan turn into a 30 year loan? I 'm retiring in XXXX and will still owe student loans even after paying on them for my entire working career. I 've borrowed the same amount of money for a vehicle and that amount was paid off in four years. If this continues at this pace, I will pay AES more than four times the amount of the original loan far beyond the original 15.5 year payment plan. I have paid over {$200.00} a month in interest alone over 10 years, with that amount only reduced slightly to {$170.00} a month. AES refuses to explain the process or discuss an audit of my account to account for all the monies paid. AES needs to explain how this happened, how my payments were applied, why the principal balance has not dropped, and why I will pay almost 30 years on a 15 year loan. Complaints about this very process are numerous and easily found on the internet. AES should be held accountable for their dirty business practices and unethical behavior. Students will never " get ahead '' or experience the American Dream as long as companies like AES can continue to operate in this manner.
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12/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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To whomever it may concern : Thank you very much for taking time from your day to help.
I have disputed this several times.
An administrative forbearance was approved for 7 separate accounts from XX/XX/XXXX - XX/XX/XXXX and a General Forbearance was approved for the same 7 accounts from XX/XX/XXXX - XX/XX/XXXX. During this time period several late payments were reported.
FedLoan Servicing initially failed to update current contact information ( upon MULTIPLE requests to do so ).
I stumbled on this and it seemed to accurately depict my current situation.
Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA.
Section 607 ( b ) of the FCRA requires CRAs to " follow reasonable procedures to assure maximum possible accuracy of information '' in their consumer reports. It is our view that a CRA that refuses to accept updated and corrected information from a furnisher on student loan accounts, if it still maintains that information in its database, does not have in place " reasonable procedures '' to comply with this section with respect to such accounts.
Yours truly, XXXX XXXX
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12/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I have a student that was serviced by XXXX and I have been paying on it since XX/XX/2019. The loan was consolidated by Fed Loan Service, and they offered a loan forgiving program for Public Service Employees. I requested an income sensitivity plan as part of the loan forgiveness program.
The company placed me in a program to forgive my debt within 10 years ; however, I found out that the program is more window dressing than actually serving the best interest of the clients. My pay was sent to {$880.00} dollars per month which over the life of the loan would be {$100000.00} which would have settled all debts. I explained to them that I have other bills that I have to pay as well. I struggled for months until XX/XX/2019, and I finally realized that I could no longer survive this payment amount. On XX/XX/XXXX, I went to pay a bill online and my card was declined because of not enough money in my account. Luckily I was able to borrow some money to help pay that bill as well as my car note and insurance.
On XX/XX/2019, I contacted the company and asked for my loan to be postponed because I am having issues making ends meet. The service rep suggested that joined the repaye program which should lower my payments. However, I believe it is more window dressing because I will still have to submit a form from my employer to certify that I am still a public service employee. This seems more like windows dressing because the rep stating if my income increases, they would take more money.
On XX/XX/2019, I emailed the company and provided reasons as to why I could not afford to pay close to {$900.00} per month and total expenses including all loans of {$2900.00} per month. I explain that I have rent, a car loan, and credit card payments due around the same time as their payment. It leaves little to no money left out of my paycheck.
Also, I asked them to cancel my repaye application until I had an opportunity to plan the best course of action. I may opt to do the 25 years fixed payment plan because it will provide a low fixed payment. I have been thinking about that all day because it might be their mode of operation to force people to chenge to 25-year plan.
I need to resolve this issue before I go bankrupt.
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08/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I submitted a PSLF application online directly to XXXX XXXX and received a letter indicating that my request for public service loan forgiveness was not approved because I did not have enough qualifying payments. I sent several requests to be reconsidered for loan forgiveness through the TEPSLF program and received the same email indicated that my request for TEPSLF would not be evaluated because I did not submitt an PSLF application. When I called the number provided to XXXX XXXX XXXX I was told that I was not eligible for forgiveness because I didn't have enought payments. They did not answer my question as to why I received emails indicating that my request for reevaluation through TEPSLF was denied because I did not submit an application. My original loans were Federal Direct Stafford Loans disbursed in XXXX through XXXX. I have worked full-time for approved non-profit organizations since XXXX and have consistently been on an income contingent payment plan throughout the past 11 years to different providers who have held my loans including the XXXX XXXX XXXX XXXX, XXXX/XXXX, and most recently, XXXX XXXX. My calculations indicate that I am well beyond the 10 year/120 payments needed for loan forgiveness, however, only payments made after XXXX are being counted towards eligibility. In XXXX, i was advised by XXXX ( now XXXX ) that to be eligible for student loan forgiveness I needed to consolidate my loans with them. This information was incorrect because my loans were originally direct Stafford loans held by the now defunct XXXX XXXX XXXX XXXX and under PSLF were in fact eligible. I am now being denied because all payments made prior to XXXX XXXX do not qualify. My complaint is against XXXX XXXX for not even taking the time to communicate a valid response to me a reason why my request for TEPSLF consideration was being denied. In addition, I believe the current servicer of my loan should not be the same entity that evaluates and processes student loan forgiveness. Isn't this a conflict of interest? As long as they hold my loans they continue to benefit from the interest. In addition, this company refused to let me speak to an individual in the dept. responsible for reviewing PSLF or TEPSLF requests.
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12/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX I received a letter stating that I had 28 qualifying payments. However when I log into my account, it states I only have 26 qualifying payments. I was told by a representative at XXXX that the payments made on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX were not being counted because I did not have an Employment Certification Form filled. I was told that if I had the formed filled out that those 4 payments would counted. I have the Employment Certification form from XX/XX/XXXX- XX/XX/XXXX form filled by the Human Resources Representative stating that I was employed 32 hours which is full time under the Public Service Loan Forgiveness Program . I have attached this letter. Therefore, I should have 32 qualifying payments instead of 26 or 28 payments.
I called XXXX on XX/XX/XXXX and spoke with XXXX ( ID number XXXX ), and she stated that the Human Resources representative did not verify that I was full time. Under the Loan Forgiveness Program, it states that 30 hour pers week or more is considered full time. I spoke with Human Resources on XX/XX/XXXX and she stated that she told XXXX on XX/XX/XXXX that from the entire time from XX/XX/XXXX-XX/XX/XXXX that I was working more 30 hours per week. The Human resources representative stated that she told XXXX that for purposes of the Public Service Loan Forgiveness Program I was XXXX for that entire time period. I would like to see that my qualifying payments be updated from 28 to 32 payments. Online it states that I only have 26 qualifying payments which contradictory to the 28 payments sent in the letter onXX/XX/XXXX.
Additionally, XXXX disqualified my payments made for the period of XX/XX/XXXX to XX/XX/XXXX based on an Employment Verification form I submitted. I did not submit any Employment Verification Form for this period of time. I have included a copy of the disqualification from XX/XX/XXXX-XX/XX/XXXX. I met the requirements listed on the disqualification form of working at least 30 hours or more for this time period. I have included a copy of the disqualification sent from period of XX/XX/XXXX-XX/XX/XXXX. I met the requirements listed on the verification form of an annual average of at least 30 hours or more for this time period.
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07/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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Once again, this is a formal complaint against the INCONSISTENT & INACCURATE reporting of Fed Loan Servicing of my payment status! Fed Loan continues to report that my accounts " CURRENT payment status '' is LATE on XXXX & XXXX. Fed Loan is also reporting that my account is currently over " 180 days past due '' as remarks on my XXXX & XXXX personal credit reports. On XXXX, the payment status is " TRANSFERRED '' & there are no remarks as to the account being late. They are required by law to report 100 % accurate information but how accurate can the reporting be if there are inconsistencies. Their failure to accurately report my information is hindering me from obtaining financing from my business. I have sent numerous request to have this information corrected and continue to receive a soliloquy that does not address the LATE PAYMENT STATUS REPORTING. This is not disputing the payment history when they were servicing the loan. This is simply disputing the fact that they are reporting the " CURRENT PAYMENT STATUS AS LATE '' How can {$0.00} currently be LATE. It 's {$0.00}. Fed Loan have proved unwilling to correct their mistakes on these closed accounts. I am formerly requesting that this information be forwarded to the Senior President XXXX XXXX of Fed Loan Servicing for a thorough investigations ASAP since Vice President XXXX XXXX is reluctant to properly correct the INCONSISTENCIES & INACCURACIES across XXXX, XXXX & XXXX. The finger pointing has to cease and Fed Loan needs to hold itself accountable for the information they are reporting or i will be taking legal action. I have submitted a complete copy of my 40 plus page credit report where the inconsistencies are clearly outlined. The credit bureaus are claiming that they are only reporting what is provided by Fed Loan and Fed Loan is claiming that they are only reporting what is indicated on my correct report from XXXX. Well ... which one is it? If there is NO PAST DUE AMOUNT REPORTED, how can it be 120 DAYS PAST DUE??? WHAT is 120 days PAST DUE??? XXXX DOLLARS? Once again, this is not in regards to the historical payment history, this is in regards to the " CURRENT payment status '' being reported as LATE on XXXX & XXXX and over 120 days past due.
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12/22/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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American Education Services defaulted my XXXX private school loan after speaking to several different representatives about a forbearance. The process was to file a forbearance letter, XXXX from the previous year, and self certifying letter insisting that I was actively searching for a job. Since, all the job agencies were not within driving distance. A self certifying letter was viable. I provided all XXXX several times. EVERY SINGLE TIME a representative said they left a note in the system on the account. That the loan would not be defaulted while the forbearance was being processed. But every single time getting a denial letter because papers were not getting processed on time or a miscommunication by AES. My last attempt being a few weeks ago, while my delinquency continued to increase due to the long drawn out process. Over three months later, the process still did not conclude with a forbearance issued. The last representative ( XXXX ) I spoke to in early XXXX said they received every single form, but it would take 7-10 days to process. Also, that she would leave a note saying there would be no default. On XXXX XXXX, they defaulted the loan anyways because they said even though everything was processed, it was too late. The representative I spoke to gave me a number to the guarantor, XXXX, and told me to take it up with them. I immediately asked to speak with a supervisor ( XXXX ), so I could inform her that I would be filing a complaint with the bureau of consumer financial protection. The supervisor looked back into the account for notes. She said there NOT A SINGLE NOTE was posted to my account about delaying the default and that all the representatives gave me wrong information. Instead of finding a solution to the problem ; she gave me nothing. Told me she could n't do nothing and that she will email the other supervisor about employee misconduct. That 's it while completely ignoring the fact that they had defaulted my loan. American Education Services is by far the worst loan servicing system that I have dealt with. The mistrust, misinformation and improper tactics they use did not help me in my time of need. Ruining my credit as a kicker is even worst with no possible solution provided.
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05/23/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My loans are currently being Serviced by AES, but they were previously with XXXX. During the time that my loans were with XXXX after my graduation in XXXX, they reported that my loans were delinquent whereby the original balance of {$24000.00} ( sub ) and {$10000.00} ( unsub ). While with XXXX, I was on a repayment plan. XXXX never advised that I had at least 4 deferment options on my account prior to listing my loans in default. I got on a repayment plan and was able to maintain great payment history. Since being on a repayment plan, my loans were transferred to AES on XX/XX/XXXX. It appeared to have two dates of transfer reported by XXXX, but the dates show the full amounts of the loans which may be inaccurate ( {$54000.00} on XX/XX/XXXX and {$44000.00} on XX/XX/XXXX ). My loan was only tranferred to AES once. Why is it showing multiple instances? When I called AES last week to understand my overall repayment and when I should be completed repayment, she advised in XXXX. How is this possible? Isn't this predatory lending? Before the default placed by XXXX, I only had about $ 30K remaining for repayment. I have been consistent on the repayment plan so my loans should not take me way into XXXX to pay off? The rep advised that if XXXX put me on a deferment that my loan repayment would have been paid in full by now and that they did not do a great job in servicing my account prior to them transferring the debt with them She also advised that there may be possible that my loan repayment was incorrectly applied to my account while with XXXX. To date, I have now paid {$110000.00} total, {$81000.00} principal and {$35000.00} interest and {$500.00} late fees which is nearly 3x the amount of the original debt. The rep advised that my loans may have been reported inaccurately as my account would have never been marked delinquent if they would have applied the deferment. My credit reports have experienced a great loss due to how XXXX handled my account and I wish to have part of my current loan marked as paid due to the negligence as to how XXXX handled my account before being transferred to AES. I should not have been in default nor my loans marked as delinquent and I wish to have resolution on this matter.
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02/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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My loan is processed through XXXX XXXX. Due to an error in their processing of my income verification during XX/XX/XXXX, they added almost {$6000.00} of interest to the balance of my loan which I have been appealing to be removed. The capitalization of interest on my account was carried out in a punitive manner, and yet it was their errors that caused the interest to be added to my balance.
Their instructions for income verification state that one can submit a paystub from their employer and write the frequency of pay on the paystub. This is what I did, and I submitted my documentation and completed forms as soon as they were requested by XXXX XXXX - 2 months prior to the re-certification date ( XX/XX/XXXX ).
They processed my application in XX/XX/XXXX, and on XX/XX/XXXX I received notification that I was denied from the Income Based Repayment plan I have been on since XX/XX/XXXX. It turned out this was a mistake on their part - they calculated my income to be twice what it actually is, and it appeared I made too much money to qualify for this plan. Since I don't, I discussed this with them over the phone - they had ignored the frequency of pay I wrote on the paystub and calculated my pay as weekly rather than bi-weekly, which is an error.
When I was denied from the Income Based Repayment plan, the interest on my loan balance capitalized and the close-to {$6000.00} was added to the balance of my loan. Even though their mistake was corrected and I remain on the Income Based Repayment plan based on the correct amount of my income when it was calculated using my paystub, XXXX XXXX has refused to remove the interest.
I bring up the XX/XX/XXXX and XX/XX/XXXX dates in order to note that if they encountered any problems or discrepancy in my documentation, I sent them well in advance of the due date and I could have addressed any confusion if they had processed my application around the time when they requested it to be submitted. My interactions with them lead me to believe that part of their poor processing of my application was due to their delay and subsequent hasty processing manner, since my new payment amount was supposed to go into effect on XX/XX/XXXX.
Thank you for your consideration.
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06/19/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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FedLoan Servicing is reporting inaccurate information on my credit report and I am requesting the " original signed contracts '' for the loans that FedLoan Servicing is reporting on my credit report. If FedLoan Servicing can not provide that information, please remove all negative reportings from my credit report. I sent a certified letter to FedLoan Servicing in regards to this issue but have yet to receive a response.
FedLoan Servicing XXXX XXXX XXXX XXXX, PA XXXX This letter is to inform you that I recently received a copy of my credit report and after reviewing it I found an item on the report that is inaccurate. The account in question is listed below. Please send me copies of the documents ( " Original Signed Documents '' ) that you have in your files as of this date that you used to verify the accuracy of the account listed below.
Under the Fair Credit Reporting Act, 15 U.S.C. 1681g I have the right to demand that you disclose to me all of the documents that you have recorded and retained in your file at the time of this request concerning the account that you are reporting to the Credit Bureaus. Please dont respond to my request by saying that the account is accurate and have been verified. Send me copies ( " Original Signed Documents '' ) that you have in your files that were used to verify the reported item. If you do not have any documentation in your files to verify the accuracy of this disputed account then please remove any negative reportings from my credit report immediately as required under Section 611 ( a ) ( 5 ) ( A ) ( i ). By reporting this inaccurate and unverified item on my credit report and you are damaging my reputation and credit worthiness.
Under the FCRA 15 U.S.C. 1681i, Unverified accounts must be promptly deleted. Therefore, if you are unable to provide me with a copy of the verifiable proof that you have on file for this account listed below within 30 days of receipt of this letter then you must remove this account from my credit report.
I demand the following account be properly verified or removed immediately.
NameofAccount : Date Reported : ProvidePhysicalProofofVerification : FedLoan Servicing {$46000.00} XXXX XXXX, 2011 Unverified Account
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10/17/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am the cosigner parent of a loan with XXXX XXXX XXXX XX/XX/XXXX. Loan agreement terms ended XX/XX/XXXX. Payments began XX/XX/XXXX to current. XX/XX/XXXX I requested consideration for cosigner release. Request denied for insufficient payments. 48 are required. XX/XX/XXXX I applied again. Request denied for forbearance applied. I submitted proof to AES of all payments from XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX,XX/XX/XXXX and 18 month pay history for XX/XX/XXXX. I sent all these bank statements which has only my name on the account and a copy of my loan agreement that i signed in XXXX with XXXX. No one requested a forebearance. I made the payments from my account. I identified my daughter had worked while attending college all of XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and current. The forebearance could not apply in this case. AES forwarded a account transaction summary showing 3 cosigner payments applied in XX/XX/XXXX, 4 cosigner payments in XX/XX/XXXX, 10 cosigner payments in XX/XX/XXXX. I handled these transactions from my account to ensure AES would receive payments while my daughter was building steady employment history. The payments came from one account, all. Checks. My contract with XXXX was sold to AES in XX/XX/XXXX. My contract does not say loan servicing agency reserves the rights to misleading cosigner release advertising.. Close to XXXX has been credited to this account. I asked how can I accomplish cosigner release benefits. The account transaction summary was the reply. This must me illegal to apply payments this way without terms and conditions consent from AES to us to agree or decline. I found out the loan was sold when AES falsely denied my request for release. I spoke to a local XXXX branch about this. I learned that XXXX does not make cosigner release decisions because the loans were sold. The AES representative told me XXXX decides because I challenged the incorrect forebearance denial & payment schedule denial. I 'm concerned both myself and daughter will be a financial hostage to AES. I forwarded my appeal to the VP of Compliance and VP of Loan Operations. The account transaction summary was the answer. I need a referral for consumer protection. Please advise. Thank you.
XXXX XXXX
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02/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing so the state of my case can be documented appropriately. For approximately 6 months, I have been having ongoing and unresolved issues in my account. Initially, I did not submit by re-certification form for the 501c3 I work for, which caused by payment to go up from its former {$250.00} to {$400.00} in I believe XXXX XXXX. I paid on of these months as I was told my payments would be rectified once the form was approved. Since that time, I have experienced nothing by problems in my account, which are not only unsolved, but are getting worse.
Upon seeing I was billed the same amount again, I contacted FedLoans and have received the following advise from different people : 1. Go into my account and pick a cheaper repay amount ( not possible ) 2. They'll put me into forebearance ( Never did ) 3. In XXXX, call back again, and they tell me they'll bill me {$5.00} and I'll go into forebearance ( also never happens ) 4. I call back yet again in late XX/XX/XXXX, and am billed the {$5.00} and pay it. During this phone call I was told that not only were by bills still {$450.00} some odd, but my XXXX bill is {$800.00}. This left me crying on the phone to an agent who told me that my account is one of the worst and messiest she'd ever seen. She was the only person who was ever significantly helpful to me, and the only person who got a manger to confirm that her advise was correct.
If you still review my account, you will see that I was on direct pay, and consistently paid by {$250.00} every month. I also paid the one off {$400.00} as that was my responsibility. Since that time, FedLoan has given my tons on conflicting information and has even made my account worse. It is my goal, and has been my goal for months to get my account back to the {$250.00} payments.
It is my current information that the {$5.00} payment will put me in forebearance, which will bring my account current, and I will then be able to get my {$250.00} payments reestablished. This has been an anxiety ridden experience for me.
I then e-mailed XX/XX/XXXX to confirm that my forebearance is in the process, it will bring my account current to {$0.00}, and I will be free to change my payment plan and resume my {$250.00} payments.
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10/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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When I graduated from college, I was made aware of a government student loan program called, " Public Service Loan Forgiveness ( PSLF ) Program. '' Essentially, if a college graduate obtains employment in the public/non-profit sector, then the college graduate remaining Federal Student Loan balance is forgiven after 10 years of full-time employment & 10 years ( 120 payments ) that are paid on time & in full. I have never missed a student loan payment and have been employed and currently employed with the XXXX XXXX XXXX for over 10 years since XX/XX/XXXX. I started paying on my student loans in XX/XX/XXXX.
To my surprise, the payments that I made to my Federal Student Loans for the time period of XX/XX/XXXX-thru-XX/XX/XXXX were not counted as " qualifying payments '' of the 120 payment requirements due to being assigned the wrong repayment program. the PSLF Program is not the easiest program to navigate & I felt that for the time period of XX/XX/XXXX-thru-XX/XX/XXXX, I was making my student loan payments in the correct repayment program under PSLF program in good faith.
However, I was recently informed of a Student Loan Forgiveness program called : " Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ), which was created under the Consolidated Appropriations Act, 2018.
I believe I qualify for the Temporary Expanded Public Service Loan Forgiveness opportunity & it's important that my submitted request is processed as soon as possible. Because TEPSLF has limited funding of {$350.00} million, which means it will be proved to a limited number of applications on a first come, first served basis.
I just received by formal denial of my PSLF Application on XX/XX/XXXX, which I'm happy to receive, because I have to have a formal denial of my PSLF due to non-qualifying payments to qualify for the TEPSLF Program. I have submitted my request for the TEPSLF program per XXXX Instructions to XXXX & have not received a response that I'm being considered for the TEPSLF program since I submitted the TEPSLF request on XX/XX/XXXX. I know there is only a finite amount of funds available under the TEPSLF program, & I just want to be ensure that my name is correctly placed on the TEPSLF list for funds.
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10/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To Whom It May Concern, I am contacting you for guidance, help, and/or assistance concerning the XXXX XXXX XXXX XXXX ( PSLF ) program. My wife and I are both XXXX and have diligently been making our student loan payments on time and in full since the beginning of our repayments.
My focus is my wife, XXXX, because she has been making on-time, full payments for almost 15 years, while XXXX into her XXXX year. AS you will see in the attached letter from Fedloan Servicing, XXXX was certified in XXXX for her employment with XXXX XXXX XXXX that began in XXXX. Because she loves this job so much, it is the only XXXX position that she has held in this low income district.
The reason as to why I am contacting you is because we recently learned that she will not be eligible for XXXX because she was placed under the incorrect payment plan. As you can see from the attached letter, it appears that she qualifies for XXXX. She was actually under a plan where we paid more per month! IF we were aware of this, we would ensure that we were under the correct plan, especially if we could pay less per month.
We feel the letter certifying her employment is deceiving, giving us the impression that we are on track for XXXX. XXXX and I both have master 's degrees and are both highly educated, however we did not catch the costly mistake that not only affects us, but our children. Why would we choose not to be under a qualifying plan? Why would be make on-time, full payments for years under the incorrect plan?
We not mind paying our fair share but feel like there should be some kind of solution to a situation like ours instead of starting at the beginning. We feel like we are being punished for doing all the right steps. It is documented that XXXX and I have been making on-time payments in full for over XXXX years. Tax and student loan records can prove this.
My question to you is, what do we do from here? There has to be a solution to our situation because we can not be the only educators in this position where we thought we were doing what was right but were mislead. I have many other documents that I can scan, copy, and upload if needed.
Thank you in advance for your help- XXXX XXXX XXXX & XXXX XXXX XXXX XXXX
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10/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received a XXXX Grant that was serviced through XXXX. Terms are -- 4 out of first 8 years of XXXX service must be spent XXXX in a XXXX XXXX XXXX, in a XXXX XXXX.
Each year you must certify that you have fulfilled your yearly XXXX duty, or certify that you did not complete it -- but intend to complete the 4 year term before your 8 years are up. If this is not done annually, the grant turns into an unsubsidized loan.
In my fourth and FINAL year needed, XXXX converted my grant to a loan citing that I did not certify my service for the year.
-- I completed the electronic paperwork through my account on XXXX that certified the XXXX I XXXX at, my contact information, and my field of XXXX.
-- I printed the PDF ( and saved a copy to my PC ) that can ONLY be printed after filing that my yearly service was completed.
-- I had my principal sign the paperwork, and mailed it to the PO BOX I have mailed ALL of my previous 3 certifications to without issue.
XXXX said they did not receive the paper, so they converted my grant to a loan because I did complete the annual service agreement.
When discussing this with employees # XXXX and # XXXX I urged them to look at my account history, where they would clearly be able to see that I filled out the e-paper work ( which wouldn't show proof that they received it, but at the very least proof of INTENT on my part to continue my service ).
However, according to these employees, when the grant converted to a loan all of my XXXX Grant account was erased. According to them, they can not look up any previous data or find any prior information about my grant because that is the procedure when the grant converts to a loan. This can be confirmed on my part as well, because in my XXXX account there is no ability for me to look at my archive.
If we could see my archive, we could see proof that I did indeed fill out the paper work, which at the very least should prove my intent to fulfill this agreement, even though they conveniently did not receive my paperwork in the last year of my service.
My principal would prove that she signed the paperwork, and if we could look at the date stamp on my erased account we would see that it was filled out on time.
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10/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I'm a Teacher and have been in repayment status since I graduated college in XX/XX/XXXX. I've maintained consistent, full-time, qualifying employment and have never missed a payment on my loans. I've behaved in such a fashion to ensure my eligibility for the Public Service Loan Forgiveness ( " PSLF '' ) program.
This year, I became eligible for the program and began to inquire about how many payments the lender has recorded that I've paid. After several calls to customer service, I couldn't get a clear answer. Rather, they initiated a payment review in XX/XX/XXXX. I called today ( XX/XX/XXXX - Spoke to XXXX ID XXXX ) and was informed the payment review still hasn't been completed. I was told that the payment review is indefinite and could take months or even years to complete. I was also informed that while my account was under payment review, I would NOT be eligible for the PSLF program.
I asked for a timeline of when the lender expected the payment review to be completed ; they indicated they did not know. The lender said once a payment review is initiated, it can not be stopped or cancelled and has to run its course. I pleaded with the lender, asking for this process to be escalated, to no avail. I also explained that the lender is holding my account XXXX and keeping it in limbo ; meanwhile, we're paying interest and payments as required by the terms of our loan. We simply can not make an informed decision about how to proceed with our loans ; whether or not we should refinance them to avoid paying excess interest, or stay the course with the PSLF program.
I recently applied for the PSLF program and was denied, showing that I only had made 31 qualifying payments. I then applied to the Temporary Expanded PSLF program and was subsequently denied because I hadn't made 10 years of payments. Despite the lender 's reasons for denial of both programs, I boldly attest that I've been paying on my loans, consistently and without delay, since my graduation from college XX/XX/XXXX. Ten years.
I've done all that I can do up to this point. Our only recourse beyond this complaint is to move forward with civil litigation. Our hope is that this complaint will aid us in obtaining the relief we desire.
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04/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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In XX/XX/XXXX, I went to XXXX to submit my annual Income Based Repayment ( IBR ) renewal form. Per the instructions, I mailed the form to American Education Services ( AES ) in XX/XX/2017. I called them several times to check for status, but they claimed they had not received anything, yet. I escalated and discovered that the application was sent FedLoan Servicing ( It was sent to whatever address was posted at StudentLoan.gov under my account ). Apparently, FedLoan Servicing is a sister company to AES or a company they recently merged with. According to AES, when FedLoan Servicing sent my application to AES to be properly processed, FedLoan Servicing only sent a partial application. By that time, it was XX/XX/XXXX, so I faxed my application to AES for quicker review. Yes, I said " fax. '' They apparently do not have the technology to accept a PDF via eMail or upload ... ... ( Side Note : AES had no record of my conversations in XX/XX/XXXX ; the rep apparently deleted the record of my contact. ) Over the next several weeks, I called several times for status. AES told me each time that they had the application, and it was being reviewed. In XX/XX/XXXX, my payment went up from {$560.00} per month to {$1500.00} per month because they claimed they had not received my IBR renewal in a timely manner. Of course, I had only paid {$560.00}, and now they claim I 'm delinquent. I called again. The agent suggested I send it again. So, I sent the application a fourth time. This agent claimed I had only sent my application in the week prior. She argued with me adamantly that that was the case. I finally convinced her to check the application, and she quietly said, " Why is this dated in XX/XX/XXXX? '' .... I am at the end of my rope with this company. I honestly believe that they are purposely delaying IBR renewals on people with no remaining forbearance so that they can charge extra fees and collect higher payments. This is predatory lending at its worst! And, since it is a student loan, I have no recourse as an American consumer. They now have claim to destroy my great credit and garnish my wages. If anyone else has experienced this, please share! This level of incompetence is too blatant to be accidental.
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01/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
Please review my original case # XXXX. It was closed after a response was sent in from XXXX XXXX XXXX of Fed Loan Servicing. Please do n't close this case out until my issue is resolved. The original issue is not resolved, and it does n't make sense for CFPB to close out the case if they receive a letter from a Fed Loan Servicing Vice President.
Fed Loan Servicing recently sent me an updated service history showing XXXX payments qualifying towards the PSLF program, better than the XXXX they had on file before I asked for an audit, and better than the XXXX they dropped me down to once the audit started. XXXX " qualifying '' payments are needed to forgive my loans, meaning I have to send in the amount due in total each month. XXXX payments were marked as non-qualifying as " full installment was not satisfied ''. Fed Loan Servicing intentionally shorted the amount due ( in bold print ) so I wo n't be able to reach the XXXX qualifying payments. Please review the attached documents proving the Fed Loan Servicing sent me XXXX incorrect monthly " payment amount due '' invoices. All XXXX payments are off by a total of {$3.00}, and I would be willing to pay the {$3.00} to get these XXXX payments into compliance.
There is more to the story, so please read the attached word document and see scanned in images of the invoices in question. XXXX payment made to XXXX, the servicer prior to Fed Loan Servicing was XXXX PENNY short back in XXXX/XXXX/XXXX. I am requesting that Fed Loan Servicing produce the invoice so we can see if that contained an incorrect amount due total.
Fed Loan Servicing Borrower Advocate XXXX XXXX was assigned to work with me. I am corresponding with Senator XXXX XXXX 's office. I have made a complaint to the XXXX Ombudsman 's office and submitted a complaint at XXXX feedback center.
Something is not right at XXXX and PHEAA 's Fed Loan Servicing. It is like they do n't want me to make the XXXX necessary payments. At no time have they put me in a past due state when the numbers did n't match up. Serious attention should be given to this, as a lot of people are going to be putting in for XXXX starting in XXXX XXXX. They are going to have a rude awakening to PHEAA and Fed Loan Servicing.
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04/23/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have applied for the XXXX forgiveness program under the new waiver that was announced in XX/XX/XXXX. FedLoan acknowledged receipt of my application for forgiveness on XX/XX/XXXX. On XX/XX/XXXX, they confirmed my employment was confirmed as eligible. On XX/XX/XXXX, FedLoan transferred all of my loans to them and they became my new servicer. On XX/XX/XXXX, they loaded my application results.
Under the old rules, I had 7 qualifying payments. I was then told they'd transfer my application to Federal Student Aid ( FSA ) to review my payments from XXXXXXXX to present under the new waiver. FSA was then to get back to FedLoan with the results.
Over the past XXXX XXXX months, I have called FedLoan 5+ times, including talking to their ombudsman line 3 times, to confirm everything was in order. Each time I was told all I had to do was wait for FSA to review my application under the new waiver. However, when I called Fedloan on XX/XX/XXXX, the employee agreed that he felt something was wrong and maybe someone had dropped the ball and that he'd get it fixed.
Because this seems to be taking a lot longer than it has for many others and because of my call on XX/XX/XXXX, I called the FSA ombudsman line on XX/XX/XXXX. ( case # XXXX ) I was informed that my XXXX application was not uploaded into their XXXX system. Without FSA being able to access the application, of course they can not review for forgiveness. I then immediately called FedLoan to let them know they had failed to send over my application to FSA for review. I spoke to an ombudsman at FedLoan, XXXX, employee number XXXX. He told me my application is showing up in the National Student Loan Data System and he isn't sure why FSA can't access it.
I called FSA to let them know that FedLoan believes they sent over my application on XX/XX/XXXX but I had to leave a message and no one has called me back.
At this point, there seems to have been a failure to communicate between FedLoan and FSA re : my request for XXXX forgiveness. I feel helpless to rectify the mistake and no one seems to know how to assist me. I am desperate for FSA to review my application for forgiveness as I believe I qualify and we start paying loans in just a few short months.
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10/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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For almost 2 months now I have had issues with MyFedLoans incorrectly charging my account. I am in " paid ahead status '' on all of my loans, but despite this, they've told me their computer system does an equation ( which they don't know ), that calculated my loans would not be paid off in time so my monthly amount went up almost {$200.00}. Despite countless phone calls and conversations with managers that said they saw the problem, would work on it personally, and call me back directly, they issue was never fixed. I took it upon myself to refinance with a different company who paid off all but XXXX of my loans serviced through my fed loans ( I did not switch XXXX loans because they had a lower interest rate with Myfedloans ). I saw my full direct payment was going to come out of my account from Myfedloans despite having most of my loans newly paid off. They told me they couldn't stop the payment, but if I called back after the fact they could place it all on the loan of my choosing. I called back and they said that they couldn't change anything. After my loans were paid off my monthly amount due initially went from {$1600.00}, to {$110.00}. Now after a few days the computer has reset it back to {$1600.00}. Also, despite being paid off the system has not yet marked my loans " paid in full '' ( 15 days later ). I have discussed this staff at MyFedLoans who told me it would take a full 20-30 days to mark as paid in full, and that I " over paid '' on some of the loans and the computer would reflect that by placing that over payment on my remaining loans.
I have absolutely ZERO confidence that this company is going to be able to correctly fix any of the issues that I am having. Their customer service representatives have consistently tried to explain at length issues with my account they clearly do not understand and make absolutely no sense. Calling and speaking with their " supervisors '', does absolutely nothing to resolve any issues. I've now over paid on loans that should reflect being paid off and they are STILL trying to charge me large sums of money every month even when I have such a small loan remaining. I desperately need help. I need a definitive solution for these on-going issues.
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07/14/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I submitted a complaint about PHEAA ( FedLoan Servicing ). I noted that they miscalculated my eligible payments for the TEPSLF program. PHEAA responded on XX/XX/XXXX stating " you called your loan servicer, XXXX XXXX XXXX, on XX/XX/XXXX to request an alternative repayment plan. Effective XX/XX/XXXX you began repaying your loans under the XXXX XXXX XXXX XXXX. This continued until XX/XX/XXXX when you requested to change your repayment plan to the Income-Based Repayment ( IBR ) plan with XXXX. '' This information is inaccurate. I was on an alternative repayment plan from XX/XX/XXXX to XX/XX/XXXX. However, I called XXXX XXXX XXXX in XX/XX/XXXX to request a Standard Repayment plan. Starting on XX/XX/XXXX, I was on a Standard Repayment Plan. This continued until XX/XX/XXXX. In XX/XX/XXXX, I requested to change my repayment plan to the Income-Based Repayment plan with XXXX. I have been on the Income-Based Repayment plan since XX/XX/XXXX.
Therefore, all of the payments that I made from XX/XX/XXXX to present are eligible payments for TEPSLF since I was on a Standard Repayment plan from XXXX XX/XX/XXXX and then an Income-Based Repayment plan from XX/XX/XXXX to present.
The uploaded documents clearly show that I was on the Standard repayment plan from XX/XX/XXXX to XX/XX/XXXX. I have each letter documenting this from all of the loan servicers that I have had during that time frame. You can see the documentation of a Standard Repayment plan on the second page of each document.
I have applied for TEPSLF three times in the last two and a half years and have been wrongfully denied each time. It is vital that PHEAA fix this error immediately since this program is temporary and is first-come first serve. Once the funds run out, I will not be able to claim what I am rightly entitled to based on my qualification for the program. I have met all requirements for the program. I have been terribly wronged here and have spend countless hours trying to remedy a problem that should have never occurred. Every time I try to address this with PHEAA they keep giving me more inaccurate information. This is completely unfair and should be addressed immediately. I am entitled to have my loans forgiven.
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10/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have about {$15000.00} in Stafford Loans that are serviced by FedLoan Servicing. In the past year, I have had a series of negative experiences with this provider. Most recently, I wanted to use part of an XXXX XXXX XXXX XXXX pay off an unsubsidized loan which totaled just over {$2400.00} with unpaid interest included. My education award was over {$5000.00} so I requested {$2400.00} be sent to FedLoan Servicing with explicit instructions that the money first go towards my unsubsidized loan with the remaining amount going towards another loan. They failed to follow these instructions at all, instead applying the {$2400.00} to all of my loans. I wanted the unsubsidized one targeted because it has the highest interest rate.
This is in addition to enrollment issues I had to work through during the spring and summer. It started XX/XX/XXXX when I received an email saying I would need to start making payments on my loans. This surprised me quite a bit because I was in graduate school, which should have put all of my loans in deferment. FedLoan Servicing told me that they did not have any verification that I was enrolled in school, and that my school 's Office of the Registrar should send in an enrollment verification form. In the meantime, they put my loans on a one-month forbearance. One month later, I received another email saying I would have to start making payments on loans. FedLoan servicing told me that they did not receive the form. My school 's Office of the Registrar confirmed to me that they did, and offered to fax another copy. This copy was not received either, nor was the following copy. Finally, I asked what I should do differently since what I was doing clearly was n't working, and FedLoan Servicing told me I could upload a document directly to my account, which I did and it was processed. This was the exact form my school had sent three times, all of which were misplaced by FedLoan Servicing.
Overall, I have become rather displeased with the quality of service I am receiving from FedLoan Servicing. It 's to the point where anytime I want to interact with them, I just assume I 'll have to have multiple conversations with customer representatives to work out mistakes they make.
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08/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been making regularly scheduled automated payments for over 10 years without a single missed payment. My total student loan debt is divided into three loans, 1 subsidized and 2 un-sub. I have been mailing personal checks for payment to principal on the lowest balance loan since XXXX XX/XX/2018. These checks have included specific instructions in a written letter to apply the principal payment to Sequence Loan # 3, with that info also included on the check itself. I have made seven payments this way since XXXX XX/XX/2018 while my regularly scheduled payments have continued to be made by automatic withdrawal from my checking account on the XXXX of each month in the amount of {$300.00}. Of the seven principal only payments I have made, 5 of them, including the one posted yesterday, XXXX XX/XX/2018, have been misapplied to all three of my loans instead of the individual loan I designated in writing. Each time I have had to either call customer service or email them to request the payment be correctly applied according my express written instruction. In each case they have complied but it takes them several business days to do so. I don't give a flying flip if they corrected each one, this is an incredible failure rate of 5 out of 7 payments over the last 86 days. They don't expect consumers to monitor every single payment like I do and they hope that these 'errors ' will go unnoticed. This is a direct and deliberate effort to keep students in debt for longer periods. Further, my 'principal only ' payments are being applied to interest also, which is illegal. I make regular monthly payments by automatic EFT which cover the monthly obligated interest on all three loans. AES claims that their fine print states that any payment received must be applied to principal and interest due compounded daily. They are using a loose and biased interpretation of banking & finance regulation to twist the process in their favor and keep students in debt for longer periods. Judging by the sheer volume of complaints I have read about PHEAA/AES it is clear that I am one of THOUSANDS of student-loan borrowers who are being screwed by this company. WHY ISN '' T ANY AUTHORITY DOING SOMETHING ABOUT THIS FRAUD!
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11/16/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Older American |
XXXX XXXX XXXX XXXX XXXX, MI XXXX XX/XX/XXXX To whom it may concern : We are requesting guidance in our efforts to lower our monthly payment in our Direct Unsubsidized Consolidation Loans. We began in XXXX -- well in advance of the government resuming collection in XX/XX/XXXX -- by contacting StudentAid.gov and Fedloan Servicing.
During several phone conversations, we received conflicting information, loan officers made inaccurate statements about our income, and at points, we were given estimates for repayment plans that we could afford, only to have those double, and, in some cases, triple, once the application was processed. It felt like a proverbial bait and switch.
In early XXXX, we wrote to the Ombudsman office explaining our situation, hoping they could help. But again, through a series of very confusing emails, XXXX, our FedLoan customer service representative, has effectively made our situation worse than when we started. We are at our wits end and dont know where to turn.
Our correspondence with the Ombudsman office is attached.
We are married couple in our sixties my wife is XXXX-years-old and retired and I am XXXXyears-old and hoping to retire in a few years. We took out the loans to pay for room and board for our XXXX daughters who graduated from the XXXX XXXX XXXX XXXX XXXX and XXXX XXXX XXXX They are paying back student loans as well.
We have been paying back our XXXX XXXX XXXX faithfully since XXXX. We are not asking for special treatment ; we do not shirk from our responsibilities.
Because my wifes income has been reduced over the past few years and too, because I am fast approaching my own retirement, we are seeking to reduce our monthly payment. Instead, FedLoan has punished us for our efforts, increasing our monthly payment in instead of lowering it. XXXX told us we could not revert to our original monthly payment of {$1300.00} even I we wanted to. We would have been better off had we never asked them for relief.
We are trying to do the right thing but the FedLoan response has been arbitrary and punitive. We do not know where to go from here.
Whatever assistance or guidance you can provide is greatly appreciated.
Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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02/21/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Took or threatened to take negative or legal action
- Threatened or suggested your credit would be damaged
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Web |
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Ive been directly working on building my credit and have worked directly with XXXX XXXX to have every months debt paid prior to due date. Since XX/XX/XXXX, every single month Ive received notices that Im late on my payments. For the months of XXXX and XX/XX/XXXX I paid with XXXX in the amounts of XXXX each. Both were considered lost. It isnt easy to track these transactions. Repeatingly I call with the concern chasing my transactions down. They were able to locate the payments and apply them to my account. As a corrective action I started Bill Pay through my bank. My bank writes out a check ever month on the XXXX of every month to be sent out on the XXXX. This ensures 8 days for XXXX to receive the payment and apply it to my account. Since XXXX for every month I considered late for non payment. Then Im told I stand a chance of bad credit reporting by the automotive system. Then Im made to send proof to XXXX XXXX of my payments. All different forms of validation is used each month. I have clear record of check payments and of stubs to show proof of payments. After making these payments the last thing I need is to receive a text or email stating that I havent paid my bill. Then after ensuring my bank made a payment to call and be asked to take further steps to prove my payments. So for the months of XXXX and XXXX and XX/XX/XXXX I was forced to show proof of payments, also XXXX and now XX/XX/XXXX Im being told that those payment is not yet received. For every month this is a problem Im forced to have a brain vessel burst to prove what should be a very easy task. I have requested for two months now once in XX/XX/XXXX and in XX/XX/XXXX to have a copy of detailed payment history. I have not received a copy of payment history. In my opinion for a person that is trying to actually do the right thing, Im being heavily harassed. As this happened Im drawn away from work, my family and just a piece of mind. There has to be some sort of final fix to this issue. I was told I could set up automatic bill pay where I allow them to take amount due from my checking account. I dont feel comfortable with that form of payment. The bill pay option my bank offers is just as good. They get paid like clockwork.
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09/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I 've encountered one major problem with the way my payments are being handled by the lender.
1. I enrolled in automatic bill payments from XXXX XXXX months or even years ago believing that I would pay monthly interest while I was out of school to not accrue interest. When I went to review my account today I noticed I had accrued a little over {$600.00} in interest. It seemed a bit odd because my monthly amount was set for {$580.00} which should have taken care of all accrued interest for my original full loan of which I had already started making pre-payments for, thus some of that amount should have already started going towards the principal. I called the servicer to inquire about why that may be and also why when I look at my recent payments I only see the additional prepayment amounts and not my monthly automatically set up payments. I was informed that because I 'm back in school and do n't currently owe anything on my loans my payments were suspended by the lender.
There are two problems with this : ( 1 ) I was n't informed via email or through any other means that my payments were suspended because of the aforementioned reason.
( 2 ) When I visit the automatic payment page through the leander, it still shows that automatic payment, its amount, and asks whether or not I want to suspend the payment, which should be made the first of each month. That makes me believe it 's still current and not suspended. Also, nowhere else on that page does it mention that payment as being suspended ( please see the screenshot attached ).
While talking to the supervisor about this ( XXXX ), I was informed that it was part of the original documentation when signing up for the automatic payment and, therefore, they fulfilled all of their obligatory duties in informing me of the payments being suspended while I 'm enrolled in school.
Not displaying my suspended payment clearly on the automatic payment site where I go to review my payment is an attempt by the leander to accrue more interest. I ca n't be expected to remember every term of a document I signed years ago, nor would I go to review said document over the actual site where the payments are being made for the most up-to-date information.
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10/15/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Companies Involved : FedLoan Servicing ( PHEAA ), XXXX and XXXX To whom it may concern : I took out XXXX Parent PLUS loans for my daughter to attend college between XX/XX/XXXX and XX/XX/XXXX with the original cumulative principal of {$47000.00} and an interest rate of 7.9 %. As of today, these loans now have an original principal of {$81000.00} -- close to doubling -- and the interest on these loans accrued and capitalized while my daughter was still finishing her XXXX degree.
I am filing this complain again FedLoan, XXXX, and XXXX, because I don't believe I was provided adequate information to ensure the loans were kept on deferment while she continued to pursue her schooling for her XXXX degree and subsequent graduate education. At XXXX point, these loans were placed with a collection agency despite my child 's status as a student pursuing higher education. I am also unclear if it is even possible that these loans should have accrued interest and capitalized while she was still in school at the XXXX institution in which the loans were paid towards.
Ultimately, these loans have accrued an egregious amount of interest over the course of the last 10-12 years while my daughter has been continuing to pursue schooling over the majority of this time. In particular, I don't believe I was provided proper documentation or communication about the loans accruing interest, capitalizing, and continuing to be active while my daughter continued her schooling. I understand that these loans would accrue interest despite being placed on deferment during XXXX school, but I believe there have been missteps in policy and communication throughout the process that have led to a much higher principal balance now.
I am grateful for any assistance that can be provided on tracking down the path of these loans through multiple agencies, including a collection agency. When I reached out to XXXX earlier this year, I was provided with the documentation that I've attached. I don't believe this is expansive or a full representation of the path these loans have went through which have led to their ballooning in value, but it is all I have received, with some redactions being made for some reason.
Thank you.
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09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am requesting a full refund on the {$8000.00} I paid in XXXX subsidized federal student loans during the period XX/XX/XXXX - XX/XX/XXXX. I paid this amount in XXXX increments of {$2000.00} during this XXXX period to my original loan servicer, Cornerstone Loans. I attempted to contact Cornerstone Loans, however, all of their information is defunct as the company has completely shut down as of the end of XXXX. According to the information on my studentaid.gov dashboard and email confirmation from the U.S. Dept of Education, my loan information was successfully transferred to FedLoan Servicing ( PHEAA ) as of XX/XX/XXXX, and FedLoan is my current servicer.
I made a call to FedLoan on XX/XX/XXXX to request information on my federal subsidized student loan refund. However, the customer service representative was not able to find my information in the system nor provide me with an alternative solution/resources despite elevating the issue to their supervisor. Please note that I did not make any loan repayments to Fedloan Servicing, as my loan was fully paid off to Cornerstone prior to the transfer from Cornerstone to Fedloan Servicing. I was later informed by external sources that Fedloan Servicing should have my loan information on file, but in the Cornerstone conversion files, which the customer service agent was not able to assist with during the time of the call.
I submitted a complaint last night ( XX/XX/XXXX ) to FSA Student Aid, however, I received a response today ( XX/XX/XXXX ) at XXXX XXXX XXXX saying that they are unable to perform loan servicing requests and that I would have to contact my loan servicing provider.
I called on XX/XX/XXXX at XXXXXXXX XXXX XXXX and spoke to a customer service representative. Because my information was not found in the system ( again ), she recommended I call the Department of Treasury because they're the ones who will issue the refund. However, the loan refund has to be processed with my loan servicing agent, which is FedLoans. I was placed on hold when I asked to speak to their supervisor to retrieve the Cornerstone conversion files. The call then hung up after XXXX minutes on hold and again, I did not receive a solution to my concern.
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09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
On XX/XX/XXXX I received an email from FedLoan Servicing stating the following : " ... If you made payments and now realize you were not required to, you can request a refund for all payments made since XX/XX/XXXX. '' Being that I made payments towards my federal loans adding up to approximately $ XXXX, I called and emailed FedLoan Servicing on XX/XX/XXXX to submit a refund request and was informed that I would receive the refund in the next 30-60 days. I called numerous times since then ( in XXXX and XXXX ) asking for an update on the status of my refund and was informed of an issue with the Treasury Department that would cause a delay in my refund so I waited another month. I called again recently and was informed that my refund request was canceled on XX/XX/XXXX ( 18 days after my request for a refund was made ) with no valid explanation as to why it was canceled. When I expressed my frustration with FedLoans customer service, lack of communication, professionalism and accuracy, I was hung up on many times and had to call back to start the process all over ( this happened at least 4 times ). When I finally reached someone in the escalation department I was informed that there was nothing that they can do to fix this issue since my federal loans have now officially transferred to a new loan servicer ( transferred on either XX/XX/XXXX or XX/XX/XXXX ; I received 2 different dates ). I have been told by FedLoan that I need to request a refund through my new loan servicer and that it will take an additional 30-60 days to receive it. When I contacted my new loan servicer, they notified me that they have not officially received my federal loan account yet and therefore can not process my refund request. The deadline to receive my refund is XX/XX/XXXX and I fear that I will not receive my refund in time and will lose out on the money that I spent to pay my loans during a period that I did not need to. FedLoan Servicing is completely inefficient and has wasted my time for the past 3 months. I was not informed until the last minute that my refund request was canceled almost immediately after I submitted the initial request. The representative who hung up on me was named XXXX ( # XXXX ).
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08/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
On X/XX/2017 I received a notice that my loans were due since I was now out of school. These two loans were loans from previous institutions and had already been consolidated. When I returned to school they entered deferment until I graduated in XXXX of 2017. I called and spoke to them regarding my account and I was given the option to do an alignment forbearance to bring my previous loans and the loans I acquired while finishing school into alignment so that I could consolidate them all, they would all be due in XX/XX/XXXX. I called to follow up on my request on X/XX/17 after I had n't received confirmation of my alignment forbearance being processed. The gentleman advised that it looked like it was still being processed and to be patient. He advised me that they do not report late payments until 90 days and I should be receiving a confirmation shortly. I received another notice today that I am past due so I called them to discuss my account. It is now X/XX/17, the girl I spoke to advised that I was not eligible for an alignment forbearance and that I would need to make the past due payment immediately. I explained the situation and she put me on hold to review my account. She did see the prior conversations and that I was given incorrect information. Her only response was that she would file a complaint on my behalf for her superiors to review and said she would forward paperwork to re-certify my loans to lower my payments and that she would request a situational deferment to clear my past due balance until XX/XX/XXXX when my next payment would be due. I advised that I was not satisfied with this result and that I am very unhappy that I was given incorrect information twice and that I would have handled this differently and made arrangements to do the re-certification or make a payment back in XX/XX/XXXX and not let my past due balance get to this point. Also, not one time in any of the conversations was I advised to continue making payments until my request was processed. I was told that once the alignment forbearance was processed it would be retroactive, and now come to find out that I was never eligible for the option they suggested. The service company is FedLoan Servicing
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07/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I have been on an income driven repayment plan for the past 5 years and was recently told that the last 2 years of payments have not counted towards the 120 payments required for public service loan forgiveness plan which I am also enrolled in. There has been no adequate explanation for this. I was initially told that the payments were not for the complete amount charged, however I'm on an auto payment program with no notification of any late payments or inadequate payments. The listed amount has been withdrawn from my account monthly and automatically. In the same conversation with a representative on XX/XX/19 I was then told that there is a " paid in advanced status '' listed on my account which precludes the automatic payments from being counted. Again, I am on an auto pay plan and have not paid anything additionally or in advance. Each time I call the customer representatives are not able to provide any detailed information and tell me that they will submit my account for review by the Treasury Department. This takes months at a time and nothing I receive back has any explanation, just the same " qualifying payment counts. '' I have not ever been able to speak to anyone who has any power to help me with my problem. I have made several requests over the past few months related to this problem. Answers I receive are always different. I feel totally helpless without recourse. Also my loans are broken into 19 distinct loans and I was given a total combined monthly payment which again is on autopay. I have paid the allotted amount given to me ; however some loans are being considered to have fewer payments counted than others. If I was in repayment for all of the loans, which I have always assumed I was because I receive one bill and not 19 separate bills, then why are some loans being counted and not others? No one at Fed Loan has been able to answer this question. Again, I get the same answer that my account will be sent " for detailed review '' but then nothing happens. Please please please help, I feel like I am screaming into a XXXX void, I have not idea what is going on with my loans and am totally at the mercy of this servicer who provides me no documentation of anything.
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10/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
|
This is in response to XXXX XXXX pathetic attempt at dealing with my complaint. their response to my cfpb complaint is a true example of exactly how inept this company is. They didn't response to even a single complaint I have. Their response is useless so I will try again until they actually do something.
I submitted multiple requests via phone and email about an issue regarding reapplying for income based repayment plans. I spoke with someone over the phone who couldn't solve my problem so I requested he tell his manager I wanted someone who can help me to contact me directly. To be safe I also emailed XXXX XXXX twice and have the emails stating they received my email requests. I did not hear back and so decided to complain to XXXX. After not getting any response back on that it was clear that XXXX XXXX doesn't care about their loan holders in the least bit and contact with them is impossible. Finally after having to complain to XXXX, I got a letter stating to expect a letter regarding my issue as well as a contact person who would be able to help. Its awful that I had to complain to XXXX to get even a poor response. The letter they sent was full of blatant lies and did not address my concerns. I also was not given a name of a person in the letter and there was no contact information of who I could respond to. There is no way for me to respond!!!! I complained to Federal Student Aid who emailed me tonight stating my case was closed to and to expect their actual response in the mail in 10 days. I have since filed another complaint since they are ignoring my complaints and not responding in an appropriate or efficient manner. XXXX XXXX is impossible to get responses from despite repeated requests for direct contact. They never respond and their only responses have been now and in the past blatant lies without any accountability for their inept service. I feel as though my financial future is not in safe hands and is in danger. I would like to request my loan servicer be changed to one of my choosing. If this can't be done I would request that legal action be taken against XXXX XXXX for documented lies in their responses and blatantly ignoring my repeated requests for help.
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02/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
The FedLoan Interest Rate and Capitalization Scam.
It all started when my income based repayment schedule was up for renewal. I paid up to the maximum interest for the federal tax credit for the year. I called FEDLOAN servicing to find out if I could switch to a different plan to extend the amount of time I had to repay the interest before switching to a standard repayment plan.
The representative on the phone not only told me that I could switch plans without the interest capitalizing, he went so far as to walk me through the application process while on the phone to make sure it would go through. ( XX/XX/XXXX ) It went through. But they capitalized {$720.00} worth of interest ( XX/XX/XXXX ). So I called back. A supervisor told me to send a letter stating what happened which would be reviewed by PHEAA for action. Suggesting that because it was because of FEDLOANs misinformation that the actions could be reversed. ( The application ends on page two. The one liner that says interest will capitalize is on page eight of the instructions which you wouldnt see when you fill it out on the website. ) Ive spent countless hours on the phone with fedloan trying to solve the mystery. In the meantime the penalized my account in the following ways : They put me on forbearance.
They assigned me a penalty interest rate.
They pushed my PSLF date back two months.
They capitalized my interest.
They switched me on the more expensive REPAY schedule when I never applied for involuntarily.
They forced me to pay my loans out of order so that the forbearance interest wouldnt get capitalized.
When I submitted my forbearance interest payment they applied it incorrectly. I followed the instructions on the interest letter and they sent monies to every loans principle balance which goes against specific instructions Ive given them in writing about how to apply any monies received towards my loans.
They have now sent me another interest notice ( XX/XX/XXXX ) that there will be further capitalization even though my interest balance is XXXX.
Over two months later and I cant get a coherent FEDLOAN rep on the phone.
They also do not respond to letters that are sent to them via the debtors portal.
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04/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I defaulted on student loan serviced by AES from XX/XX/XXXX-XX/XX/XXXX due to hardship. My husband was XXXX leaving me to pay many bills debts, lawyer fees alone for a year. AES closed account & listed as defaulted on my credit report causing my credit score to drop over 100 points.
My loan has since been transferred to PHEAA & reported as new loan on my credit report. for nearly the same amount as my original loan with AES. This loan amount also includes astronomical collection fees which I find unfair considering these two companies are within the same entity.
In XX/XX/XXXX I began receiving letters from PHEAA, threatening to garnish my wages if I didnt establishment payment agreement by XX/XX/XXXX.
XX/XX/XXXX I submitted Tax info & established payment arrangement with PHEAA and made a payment of {$200.00} via AES. I found this odd my payment was accepted by AES however, PHEAA is tacking on collections charges.
I openly expressed I could not afford this payment agreement despite this being the amount established based on income, dependents and bills incurred monthly ; which I believe has been calculated incorrectly. PHEAA was unable to lower monthly payments & assured me XXXX dollars is enough to survive for a month with two dependents not including self.
XX/XX/XXXX I receive letter from PHEAA stating my new payment would be {$230.00} despite {$200.00} agreement based on info. Submitted via email. XX/XX/XXXX I call PHEAA to figure out why my payment amount changed. I was told I provided incorrect info. Even though I submitted all financial info. Via email same day. I was also told that my {$200.00} would not be applied to agreement until I pay {$32.00} more. Customer service rep. Was also incredibly hostile with providing answers to my questions.
I was also informed PHEAA couldnt provide me with an account statement & collection cost bill.
I also feel the school I attended should have been responsible for said loans considering The school closed and defaulted on promises made when I originally signed the loan agreement which was lifetime job placement and refresher courses. I have not worked in the field in which loan was acquired for since the demise of that school
|
05/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
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I am on the Income-Driven Repayment Plan for my student loans. My service provider is FedLoan Servicing. I just completed the annual renewal process for my plan, at which time my monthly payments were increased from $ XXXX/month to $ XXXX/month. I am unable to pay the new amount. I did have a very small increase in pay ( 2.5 % ) last XXXX from $ XXXX/hour to $ XXXX/hour. ( I work full-time/non-exempt, which means if I do n't have work for 8 hours/day, I do n't get paid for 8 hours ). I work for a XXXX XXXX XXXX XXXX for people who have severe and multiple XXXX. My pay is approx. minimum wage in the area where I live, which is in one of the highest cost-of-living areas of the United States. My budget is stretched to the limit every month. I was able to pay the $ XXXX/month payments. The new amount, $ XXXX/month, however far exceeds my budget. I am XXXX years old, live in a very small rented room, and on my paycheck, I am not able to save for future health care/living costs. When FedLoan Servicing increased my payment amounts, based on their calculation of how much my income allows me to pay each month, I wrote to them ( on XXXX ), told them that I can not pay that amount, and asked the why the increase was so high, when my pay and pay raise was little. I also provided details and requested that they help me find a way to lower my monthly payments to approx. the amount I paid last year, {$82.00}. They emailed me a form letter on XXXX, saying I would hear from them within 10 days. On XXXX, I received the bill for my next payment, due XXXX XXXX, for {$340.00}. I emailed them immediately, again stating that I can not pay that amount, and asked them to help me lower my payments to approx. the amount I was paying. I understand that it has not yet been 10 days since their XXXX form email, saying I will hear from them within 10 days. I am sending in this complaint, however, in order to get some clarity and support in this situation. I do not understand their reasoning regarding raising my payments so high. Also, with the changes proposed by our new administration in the Federal Government, I do not know if I will have any support in the future. Thank you very much for your assistance.
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12/13/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have had multiple issues with FedLoan. First, I am required to use this servicer, as I am enrolled in Public Service Loan Forgiveness. I did not have these problems with my previous servicer.
I am on the Income Based Repayment Plan as I can not afford the Standard Repayment plan on my salary as a XXXX. I was shocked today to discover that my checking account was overdrawn, and when I looked into it further, I realized it was because FedLoan had taken nearly {$1200.00} from my account without my authorization. My normal IBR payment is around {$250.00}.
I called and they told me I was sent a notice that this change would happen. I never received either a paper or electronic statement stating I needed to do anything for my IBR plan, or that my payment was changing. They then told me I would have to try to dispute the charge with my bank to try to get my money back. My bank was confused, and wanted them to reverse the charge. FedLoan claimed they were unable to do that because they had sent me a notice. I explained that I never got the notice, but it did not make any difference to them. I am now overdrawn and have no guarantee I will get that money back. I live on a tight income, and this is devastating.
In the past they were totally uncooperative when I asked for them to change my payment due date. I told them on the phone that I was unable to make the payment on the date they assigned me, but they refused to change it. The reasons provided here were vague, and they told me it was connected to my IBR application, and that I would need to go into forbearance and request a new IBR - something very convoluted. My payments were consistently late because they refused to make this change, and I later found out that those late payments are not credited to my account towards my Public Service Loan Program payoff. This represents a significant number of payments stolen from me.
I have attempted to contact them via their website multiple times over the years and received no response. When I would call and get an operator, half the time they said they would send a form to me it would never arrive.
I am at the end of my rope with this company and I am locked in with using them.
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11/02/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I filed XXXX XXXX bankruptcy in XX/XX/XXXX and at the time had private student loans serviced by AES that I was paying roughly $ XXXX. The payments on these loans were suspended during my bankruptcy and I knew they'd be returned to me after I was released. I paid off my bankruptcy early in XX/XX/XXXX and I expected payments of roughly the same amount to resume in XXXX or XXXX. When I got the letter from AES the payment was {$710.00}. I started contacting them immediately telling them that payment was a financial hardship and I wouldn't be able to make it. They insisted I had no options because I had been in a graduated repayment plan with a 20 year term that would expire 50 months. They had recapitalized the principal and interest over 50 months rather than giving me the XXXX years I should've had left. I contacted them several times between XXXX and XXXX just asking them to give me a longer term for a manageable payment. Finally in XXXX I spoke with an escalation team member who confirmed that my original balance was $ XXXX and I had made nearly $ XXXX in payments already before my bankruptcy. The balance is currently {$31000.00}. So i should've paid a total of {$49000.00} if I made all payments as agreed, but with them capitalizing the interest during my bankruptcy I'm now set to pay {$63000.00} ( approx. ) over the life of loan charging me and add'l $ XXXX in interest. Not working with me for any type of agreement is an extreme financial hardship and the credit impact of not paying on time puts my job in jeopardy. The escalation team member requested I ask the lender for exception or work out and I did that on XX/XX/XXXX and got rejected yesterday. The servicer now says I must go delinquent for them to work with me which will adversely impact my credit further keeping me in an untenable debt situation. The agents at the servicer have also told me multiple times that it was " my fault '' for getting private loans and also that because they are private loans that they don't have to do anything because they can't be XXXX. This feels abusive and predatory. I attempted to refinance with a co-signer but given the fact that I'm recently out of bankruptcy no one will lend to me.
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11/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I have had several problems with XXXX XXXX. Every year I have to submit my employment verification form several times in order to get it processed, even though I serve in the XXXX. I have also had trouble with deferment issues. I am currently enrolled in a Master 's program part-time and every semester XXXX automatically puts my account in deferment. I call and submit the deferment waiver form to be taken out of deferment because I am in the PSLF program and every month I am in deferment is a month that does not count towards PSLF. Every time I call and submit another deferment waiver form I get told that it takes time to process and that it will all be sorted out, but this seems to be a pattern with XXXX and I can not figure out why I keep getting put in automatic deferment when I have specifically requested to not be placed in deferment. Additionally, when I applied for PSLF, all of my loan where transferred from XXXX to XXXX. During this period I was unable to access my account to ensure my payments where being processed. I made several calls and every time I was told not to worry I would have access to my account " soon ''. By the time I got access XXXX informed that my loans where past due because I failed to pay on time. Then a year later they tell me because I had a late payment that my forbearance funds were being nullified and the interest was being added to my account. This only amounted to around 150 additional dollars but its about principal. This company has failed me and other customers at every turn. Furthermore, they seem to not care about the effect that their malfeasance has on borrowers. In fact, I seldom receive customer care that is not rude even borderline hostile when I call about my account. Including today XXXX XX/XX/XXXX, after waiting no less than 20 minutes on hold I was greet by XXXX, employee number XXXX, who could not have been more rude and insensitive about the fact that my account was being placed back in deferment and I was having to take time out of my duty day to attempt to correct this action again. I want to know when XXXX will be held accountable for their deceptive practices relating to deferment and public student loan forgiveness.
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09/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018 I called the XXXX XXXX hotline at XXXX to make a Loan Cancellation Payment. I gave the representative my correct bank account information : I clearly stated the routing number on my bank account and XXXX XXXX account : XXXX. I asked him to make a Loan Cancellation Payment of {$4200.00} and he told me that he submitted the payment using the bank account information stated above. He also informed me that XX/XX/XXXX was the deadline for my Loan Cancellation Payment because it was 120 days after the loan disbursement.
On XX/XX/2018 I received a message on my XXXX XXXX account stating that the XX/XX/XXXX payment was rejected because my financial institution was unable to locate my account. However, I had given the information for the same bank account I have always used to make loan payments and I have never had a problem doing so before. I called the XXXX XXXX hotline for guidance and a representative told me to make the payment immediately and that she would submit the case for review. I made a payment of {$4200.00} from said bank account through my XXXX account on XX/XX/2018 as the case was submitted for review.
On XX/XX/2018 I received an email stating that XXXX XXXX had conducted a review and could not make a Loan Cancellation Payment because I had submitted my payment through my XXXX account on XX/XX/2018, the day after the 120 day cutoff for a Loan Cancellation Payment. However, I had actually made the Loan Cancellation Payment through a telephone representative on XX/XX/2018 with the exact same bank account information, which mysteriously failed to go through. When I made the payment with that exact same bank account information on XX/XX/2018 the payment went through. I called the XXXX XXXX hotline to contest the decision : If the Loan Cancellation Payment did not go through on XX/XX/2018, it was neither my nor my bank 's fault because the payment successfully went through when I made it 8 days later. The error is on behalf of XXXX XXXX and its representative. Therefore, the {$4200.00} payment I made on XX/XX/2018 should be scheduled as a Loan Cancellation Payment. I should not be penalized for the mistakes of XXXX XXXX and its representatives.
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08/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I have disputed, notified, notarized documents, and sent numerous letters to the following agencies, lenders, loan servicers, default depts, etc. Telling them all THAT THESE LOANS ARE NOT MINE, AND I WANT MY NAME OFF, MY MONEY REFUNDED, AND CREDIT REPORT CORRECTED, AND COLLECYIONS STOPPED. No one LISTENS. I have told : 1. XXXX XXXX XXXX XXXX 2. XXXX 3. XXXX XXXX 4. XXXX XXXX XXXX 5. AES/PHEAA 6.AES/XXXX 7. XXXX XXXX 8. AES/XXXX XXXX XXXX XXXX 9. AES/XXXX 10. XXXX XXXX XXXX 11. XXXX XXXX XXXX that I paid my PUC student loans off years ago before XX/XX/XXXX, and that my first student loan at XXXX XXXX XXXX I paid off over 25 years ago, so how they could say it went into default in XX/XX/XXXXis absurd. It says paid off on the promissary note they sent me. As well as there 's no way in he -- the Federal government would give me a 2nd student loan if I had a loan that went into default 6 months earlier. They claim # 1 Lon at BBI, Which I got in XX/XX/XXXX, paid off inXX/XX/XXXX, went into default, XX/XX/XXXX, and 6 months later federal government gave me a # 2nd student loan XX/XX/XXXX for PUC. No flipping way would governmention ever do that. Also, and Bank XXXX XXXX confirms they never gave me a student loan, which all these loans were made by XXXX XXXX XXXX. They even showed at one point BBI loan came from XXXX XXXX XXXX too, which it did n't it Came from XXXX XXXX XXXX. Common sense tells you this info is not correct.
No XXXX XXXX XXXX was sold, and is no longer open, but was split and bought by XXXX, and XXXX XXXX.
I have my original loan documents from PUC showing amount of my loans, amd they do n't match the amounts these 11 federal agenvies are claiming that are mine. What do I do to resolve this. They continue to steal my money, I am XXXX, and on a fixed income, and they continue nonetheless. Not to mention their pathetic response to my disputes, is to simply give/sell the loans to someone else.
At one point these loans were in 3 states, 3 different account numbers, at the same time/years, same amounts, and all 3 charging their own additional fees. A XXXX loan is now over 18k, after XXXX worth of payments they stoled from me. And they are not even mine. Please help.
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11/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX I received a letter from XXXX stating that I should expect to receive a PSLF tracking statement sometime after 90 days.
XXXX I had not received my tracking statement. I called XXXX to ask about it and was told I should get it within the month.
XXXX I had not received my tracking statement. I called XXXX was told that I should expect it in 5 months. I was verbally told that 44 of my payments would qualify for PSLF and that there were 24 payments that XXXX wasn't sure about. I was concerned about the 24 uncertain payments, but without my tracking statement, it was hard to have a discussion about them.
XXXX I had not received my tracking statement. I called XXXX and was told that I should receive it in 10 days.
XXXX I had not received my tracking statement. I called XXXX was told that my statement was still being processed and that XXXX could provide no timeline for completing it. I was verbally told that at least 5 of my payments would not count because they were in " paid ahead status '' and that they would need to be " manually reviewed '' taking 6 months to a year. I had never heard of paid ahead status and was deeply concerned and confused.
XXXX After doing some research about paid ahead status, I called XXXX back. I was verbally given even more confusing information about which payments do and do not count toward my PSLF due to paid ahead status. I requested that all of the previous paid ahead statuses be fixed ( I knew I had never under-paid ). I was told that no future payments would be marked as paid ahead and that the previous payments would be fixed by XX/XX/XXXX. I again requested my PSLF tracking statement. I was told I could expect to receive it in 7-10 business days.
XXXX I went to pay my loans and discovered that I had again been put in paid ahead status.
XXXX I called XXXX. I was again told that paid ahead status would be permanently removed from future payments and that all previous paid ahead payments would be fixed.
XXXX I have not received my PSLF tracking statement. I have not received any notice that previous paid ahead status payments have been fixed. Frustrated by my inability to get results from XXXX, I am submitting a CFPB complaint.
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12/07/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Problem with a company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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My son has a private student loan through XXXXXXXX XXXX Payments start in XXXX. The loan is serviced by AES XXXX American Education Services ). We moved from XXXX to XXXX in XX/XX/XXXXXXXX XXXX and in XX/XX/XXXX changed our address via the post office mail forwarding systems and all online accounts to reflect this move with our new permanent address. In late XX/XX/XXXX, I was alerted by XXXX XXXX XXXX that my credit score had dropped from approximately 820 to 660. This was shocking to me as we have top tier credit, pay bills on time, and have low debt. The reason was that XXXXXXXX sent us an interest statement that got returned in error by the post office back to AES. Previously, we had been receiving mail from XXXXXXXX to the IL address without issue. Rather than contact my son or myself ( his father, the co-signer ) to verify our address, they report this to XXXX in a monthly statement that we can not be located. AES does not reach out to our contact emails or contact phone numbers that they have on file to ask about this. Therefore, XXXX decided to drop my credit score by over 200 points which is absolutely unfair and egregious. I have disputed this with XXXX with no result. The responses I get from XXXX are that they have not received any updates from XXXX to make a correction, so it has not been changed or corrected or deleted from my credit report. XXXX does not say how they contact AES, whom they speak with, or how this is going to get fixed. AES updates their notes once at the end of each month. AES tells me that they have corrected our issue in the XX/XX/XXXX note to XXXX, but as of XXXX, nothing has changed and my credit score is now at XXXX which is putting a chilling effect on my finances and will cost me money if this is not resolved immediately. I dont know which company is more at fault for this : AES or XXXX. On one hand, AES should not have reported this to XXXX, all they needed to do was verify our address by contacting us via phone or email, which they did not do. On the other hand, it is absolutely insane that XXXX can just decide to drop a persons credit score by XXXX points because one piece of mail was returned to the loan servicer by mistake.
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07/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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1. XXXX XXXX has deferred my XXXX school loans on four separate occasions without my permission because I was in school at XXXX University part-time, taking one course at a time. Doing so has raised my student loan interest rate by .25 percent. Prior to the faulty deferment I had a .25 reduction in my interest rate for using their direct debit service, and deferring my loans without my permission raises my interest rate again back up .25 percent. They claim that the Department of Education automatically defers my loans. I don't see how this is right or fair.
Additionally, there is a form that I can fill out according to XXXX XXXX which will prevent this from happening. They said it would be available to my XXXX account last week so I can prevent future deferrals without my permission. I had to call about it and write to them multiple times since XX/XX/XXXX and I have still not received the form. On the latest call, they said that someone had made a mistake and asked me what my favorite color was to distract me. They eventually told me that in 24 -48 hours, after three weeks of calling, that my form would then be available. So I am still waiting. Meanwhile, my interest is higher and I am out of the direct debit option to reduce my payments.
Lastly, I was not informed of this " form '' until the 4th time this automatic deferral has happened.
I see this as a way XXXX XXXX can collect more money from borrowers unlawfully.
2. A prior problem : I was on the Income Driven Repayment plan and the Public Service Loan Forgiveness Plan for the first two years of my repayment for my XXXX degree, and I can say the XXXX XXXX always took a very long time to process any paperwork, meaning my Income Driving Replayment plan status, etc., was not put in place when I requested it due to their lengthy processing time.
I have since opted out of the Public Service Loan Forgiveness Plan due to the possibility of legislators getting rid of it, which would mean my payments would be even greater. My experience with this loan servicing provider has been terrible. I feel their negligence has cost me more money.
Thank you for your time in reading my complaint.
Kind regards, XXXX XXXX
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11/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The basis for my dispute is XXXX XXXX '' XXXX balance of {$0.00} was required to notify me prior to XXXX/XXXX/XXXX, or no later than 30 days after XXXX XXXX failed to notify me about reporting derogatory info.In section 603 ( p ) 15 U.S.C. ss 168s-2 ( a ) ( 7 ) ( A ) ( I ) ; The notice required under subparagraph ( A ) shall be provided to the customer prior to, or no later than 30 days after XXXX/XXXX/XXXX, furnishing the negative information to a consumer reporting agency described in section 603 ( p ), 15 U.S.C. ss 1681s-2 ( a ) ( 7 ) ( B ) ( I ) .Plus broke commercial law under UCC 9.501 that all notices were timely and properly given bydated certified mail receipt. They were not met. I asked for documentation & received no response.
Also, failed to send the 60-day notice described in the above section entitled 60-Day Notice of Intent to Report to Credit Bureau ; filed for a review of the debt. See 31 U.S.C. 3711 ( e ) ( 1 ) ( D ) for all Federal Student Loans.
Also, XXXX XXXX '' failed to give me my " Mini-Miranda '' five days prior to placing this derogatory item on all of my credit reports, per Section 807 ( 11 ) & FDCPA 809, which is {$1000.00} per violation and the state of CA allows treble damages.
Under 809. Validations of date and Mini-Mirandi under Section 807 ( 1 ) XXXX XXXX failed to send me my initial communication before placing this alleged item on my credit reports further violating the FCRA, I understand that according to the Fair Credit Reporting Act, failing to provide this notice can result in a penalty up to {$2500.00} and can be enforced by the FTC, and that my state attorney general can also enforce this with a {$1000.00} penalty as well.
I attached a copy of the law and the actual document from the federal reserve & Office of Management and Budget ( OMB ) OMB Circular No. A-129 Revised, Policies for Federal Credit Programs and Non-tax Receivables XXXX XXXX is held liable as well for defamation and in the state of CA a creditor is who collects their on debt is considered a debt collector under FDCPA. XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. ) citing XXXXXXXX XXXX XXXXXXXX XXXX XXXX XXXX ( Tex.App-XXXX XXXX writ dism 'd w.o.j. )
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07/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Hello, It has been 70 days since I emailed FEDLOAN AND PHEAA about their violation of Section 34 CFR 685.221 ( b ) ( 4 ), and they have not denied violating the regulation, so I am filing this complaint with CFPB in order to receive a reply from them, correction of my loan balance, and to promote awareness of unlawful capitalization so other borrowers are not victimized.
On XX/XX/XXXX I emailed FedLoan Servicing and PHEAA about the unlawful capitalization of interest on my loans in XXXX. In XXXX I ACCIDENTALLY missed the re-certification window for my income-driven repayment plan with FedLoan Servicing. Section 34 CFR 685.221 ( b ) ( 4 ) doesn't require interest to be capitalized when a re-certification window is ACCIDENTALLY missed. In fact ( b ) 4 ) says interest is capitalized per ( b ) ( 3 ) only when the borrower " CHOOSES '' to leave IBR plan or the partial financial hardship is over. I met neither of these conditions. Accidentally missing a deadline is not a CHOICE and the financial hardship I had still continues.
In accordance with Section 34 CFR 685.221 ( b ) ( 4 ), I am requesting that the unlawful interest capitalization in XXXX be reversed immediately and my principal and interest balance corrected as if the interest had never been capitalized. If this is not corrected I will sue in federal court to force compliance with 34 CFR 685.221 ( b ) ( 4 ) and also consider a class action for other borrowers who have had their interest unlawfully capitalized. Furthermore, I will seek reimbursement for attorney fees and case costs. I will also write to several papers to promote awareness of the story and FedLoan 's unlawful actions. The unlawful capitalization also forced me to enroll in the REPAYE program in XX/XX/XXXX, which caused interest to capitalize again. I would not have done that had XXXX 's capitalization never happened.
I am also requesting FedLoan to return my {$60000.00} paid in XX/XX/XXXX. I would not have paid that money if the interest had never been unlawfully capitalized. I need that money to live now. My income has suffered due to the pandemic. I have had to borrow {$11000.00} from family just to stay afloat.
Sincerely, XXXX XXXX, XXXX.
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12/18/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
My Student loans ( only two ) and tuition was paid 100 % prior to my completing XXXX Program while I attended XXXX XXXX XXXX XXXX XXXX ), XXXX, XXXX, by my former employer, XXXX XXXX XXXX XXXX XXXX As we're 2 of my classmates/coworkers, who all 3 if us had same job Title, XXXX XXXX XXXX XXXX XXXX XXXX of Jail Inmates.
If you look back on My previous complaints, you will see that my college, XXXX is hiding behind XXXX XXXX XXXX, AES/PHEAA . And XXXX, US DEPT OF ED DEBT RESOLUTION All of which were directly Contacted by XXXX, XXXX XXXX, ID # XXXX, while she was on phone with me. She contacted both XXXX, and AES/PHEAA and directed both Loan servicers to cancel these loans due to ERRORS, and return any and all payments made/intercepted from me. And she forwarded these loans to the NSLD DIRECTOR TO REVIEW.
Neither AES/PHEAA, OR XXXX has complied with NSLD ombudsmen request as of today.
I have been in contact with my school, XXXX, financial office VP, and XXXX XXXX, who is the lady that actually made the original error of putting my classmates Loan documents into my file, which resulted in my name placed on my classmates loans. I suggested they do the right thing and cancel these loans, and I find it impossible to believe my college university has no record of any payments made by XXXX XXXX, my former employer paying my and 2 of my classmates tuition 100 %. I call XXXX.
Which is why XXXX may have no record of any Tuition paid directly to them, I know my former employer does have a record of paying it which is why I contacted them last week and they are searching their accounts payable, etc. And getting back to me this week when they find the proof of paying.
Which if XXXX, AES/PHEAA, XXXX, US DEPT OF ED DEBT RESOULTION still has a short time to do the right thing or wait until they I have undisputable proof that will shed a bad light on all these Student loan agencies and my college collaborated to defraud students and force students, USAF Veteran , currently XXXX, to pay off fraudulent student loans.
Knowing the original Lender XXXX XXXX has no record of ever giving a student loan to me, or anyone with my ssn # .nor does original loan Guarantor, XXXX XXXX
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08/04/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have consolidated federal loans from medical school that I have been paying on an income driven repayment plan since XXXX. I am currently a XXXX XXXX XXXX and have been working towards Public Service Loan Forgiveness. I have been making payments through the automatic debit system for the interest rate deduction. My XXXX XXXX XXXX is 7 years long, 2 years of which are dedicated to research. These two research years spanned from XXXX XXXX XXXX. During this time, under a 100 % institutional scholarship, I completed coursework toward a XXXX XXXX. As a XXXX, I was still employed and salaried by the hospital, and thus in XXXX as usual I submitted my yearly employment certification form as well as my yearly income based repayment recertification form, both of which were approved and a new payment amount calculated. Despite maintaining and recertifying my salary and making no tuition payments, my loans went into automatic in-school deferment from XXXX. I was not aware of this and assumed my payments were getting automatically deducted as usual until months later in XX/XX/XXXX when I noted that they were not and filled out a form to cancel the unnecessary deferment. I asked Fedloans to please bill me for those months and allow me to make the payments as I had submitted my ECF and IBR recertification forms and those had been approved, and was not making any tuition payments with the scholarship, thus a deferment that I did not request and was applied automatically did not even make sense, however they have not allowed me to do so. Furthermore, when processing the deferment cancellation request my account went into " administrative forebearance '' until XX/XX/XXXX while they processed the form and therefore I missed out on two more potential PSLF qualifying payments. Despite the deferment beginning in XX/XX/XXXX, my XX/XX/XXXX payment also did not get billed. There are therefore 9 unbilled payments ( XXXX XXXX XXXX ) that I feel I am unfairly not being allowed to pay that would qualify towards PSLF, when I demonstrated clear intent to continue to make payments by submitting my employment certification form and income based repayment recertification forms on time that year.
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09/26/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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This is the eight ( 8th ) time I have submitted the exact same question. I have not received a competent response. I have even been told that my request is a duplicate. IT IS NOT.
ISSUE : Whether XXXX XXXX XXXX XXXX XXXX XXXX ( ERS ) a 501 ( c ) ( 6 ) non-profit qualifies under Public Service Loan Forgiveness ( PSLF )?
ERS is a 501 ( c ) ( 6 ) not a 501 ( c ) ( 3 ) non-profit. All the responses have ignored that simple fact.
It was previously determined that ERS provides " public safety ''. One response stated that it was not it's " primary purpose ''. In light of COVID ERS been determined to be an " essential service ''. Public Safety is the essence of ERS.
I have filed a Freedom of Information Act request revealed that no list exists for what 501 ( c ) ( 6 ) employers qualify. See attached.
Every response does not address the issue of WHAT IS THE STANDARD. I have been told to get ERS to complete the PSLF form but it only lists 501 ( c ) ( 3 ) status as a qualifier. The 10th anniversary for PSLF was XXXX and it has been a disaster. No one will make establish a standard that can be applied.
Your complaints COMPLAINT ID PRIMARY CONSUMER PRODUCT AND ISSUE CONSUMER-IDENTIFIED COMPANY SUBMITTED STATUS XXXX XXXX XXXX Federal student loan Struggling to repay your loan FEDLOAN SERVICING XX/XX/XXXX Closed Feedback provided XXXX XXXX XXXX Federal student loan Struggling to repay your loan FEDLOAN.GOV XX/XX/XXXX Closed Marked as a duplicate complaint on XX/XX/XXXX XXXX XXXX XXXX Federal student loan Struggling to repay your loan FedLoan.gov XX/XX/XXXX Closed Feedback provided XXXX XXXX XXXX Federal student loan Struggling to repay your loan Fed Loan XX/XX/XXXX Closed Feedback provided XXXX XXXX XXXX Federal student loan Struggling to repay your loan FEDLOAN SERVICING XX/XX/XXXX Closed Feedback provided XXXX XXXX XXXX Federal student loan Struggling to repay your loan FEDLOAN SERVICING XX/XX/XXXX Closed Feedback provided XXXX XXXX XXXX Federal student loan Dealing with your lender or servicer FEDLOAN SERVICING XX/XX/XXXX Closed Company responded XXXX XXXX XXXX Federal student loan Struggling to repay your loan FEDLOAN SERVICING XX/XX/XXXX Closed Company responded
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01/25/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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In XX/XX/XXXX, I changed loan servicers from XXXX to XXXX/XXXX, XXXX/XXXX funded {$160000.00} to XXXX on XX/XX/XXXX. In XX/XX/XXXX, XX/XX/XXXX-Received electronic letter from XXXX regarding PAID IN FULL ( Subsidized and unsubsidized loans ), XX/XX/XXXX-Received electronic letter from XXXX regarding PAID IN FULL ( Stafford loan ). My XXXX balance was {$0.00} and closed my account. In XX/XX/XXXX, XX/XX/XXXX-Received email of XXXX total balance due of {$1500.00} ( XXXX account reopened ). XX/XX/XXXX-Contacted XXXX representative XXXX XXXX, a previous payment for XX/XX/XXXX of {$1500.00} ( made to a previous servicer prior to XXXX, XXXX ) payment was coded as a " preconversion adjustment '' and not as a " payment '' -that 's why not it is not reflected on the payment history. And will receive a letter of that written correspondence in 7-10 business days. XX/XX/XXXX-Paid loan payoff amount {$1500.00} to officially close my account with XXXX. In XX/XX/XXXX, XX/XX/XXXX-Received electronic letter / written correspondence Our records indicate we received a payment on XX/XX/XXXX from XXXX in the amount of {$1500.00}. This was applied with an effective date of XX/XX/XXXX. XX/XX/XXXX-Received electronic letter my XXXX regarding PAID IN FULL and closed my account with XXXX once again. 7 months later. In XX/XX/XXXX, XX/XX/XXXX-Received email of XXXX total balance {$1500.00} due XX/XX/XXXX ( XXXX account reopened ). Contacted XXXX representative, was told that " XXXX overpaid {$1500.00} and the amount refunded back to XXXX on XX/XX/XXXX. I told them I was the one who made the final payment in XX/XX/XXXX, out of my own pocket. Checked my bank account, a total of {$1500.00} was refunded back to me for no reason and without my request. Transferred to XXXX XXXX, XXXX supervisor XXXX, she submitted case review to their Financial Management Team to find out why the amount was refunded into my account, will take 24-48 hours, latest response on be on Friday, XX/XX/XXXX. I did not hear back from anyone. XXXX account is reopened and theres an outstanding balance accruing interest daily with a due date in upcoming XXXX. This is unresolved and no instructions given to what to do next.
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04/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I am filing a complaint against Fedloans. I am attempting to get my student loan forgiven through the XXXX XXXX XXXX XXXX program ( XXXX ). I have worked for qualifying agencies for more than 10 years, so I meet this requirement. From XX/XX/XXXX to XX/XX/XXXX, I worked for XXXX XXXX XXXX, and from XX/XX/XXXX to the present I have worked for XXXX XXXX XXXX XXXX. I have provided the required documentation signed by Human Resources officers at both companies proving that I work/worked there.
My first problem is that Fedloans is saying they havent yet approved/confirmed my current employment. I dont understand what the delay is. I mailed off the signed paperwork last fall. Fedloans approved my employment at XXXX XXXX XXXX but not XXXX. I am 100 percent certain that XXXX is a qualifying company because other people who work there are getting their loans approved and HR told me they dont understand why I have not. When I finally got through to a person at Fedloans ( after no one responded to two separate emails I sent, XX/XX/XXXX and XX/XX/XXXX ), they said there was nothing they could do to expedite the process. They were not willing to talk to HR to confirm my employment. They transferred me to a specialist. After waiting on hold for 1 hour and 20 minutes to speak to the specialist, I finally had to hang up. Because Fedloans is not approving my current employment, I am not eligible for loan forgiveness ( you must currently be employed by a qualifying agency ).
Other problems I have been unable to resolve with Fedloans : 1 ) I am only being credited with payments made to XXXX. I am not being credited with payments made between XX/XX/XXXX and XX/XX/XXXX. At that time, I was making payments to a different loan company, XXXX XXXX.
2 ) I am not being credited with two lump sum payments I made, each the equivalent of 6 months of payments : I paid {$710.00} on XXXX and I paid {$710.00} on XXXX.
Thank you for any help you can provide in resolving this matter. My fear is that Fedloans is going to keep ignoring me until they get out of the student loan business in XX/XX/XXXX and I will miss the deadline for student loan forgiveness eligibility ( XX/XX/XXXX ).
XXXX XXXX
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03/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Good Afternoon, I am writing to you as I do not know where else to turn. I have already tried several times over the past year, spending countless hours on the phone with Fed Loan Servicing to resolve this issue and emailing them as well. I am part of the Public Interest Loan Forgiveness Program and have contacted Fed Loan multiple times to correctly update my " Qualifying Payment Count '' to the accurate amount. All of my Employment Certification Forms have been submitted and uploaded by Fed Loan, and are even listed with the correct dates in Fed Loan 's letters that they send me, yet they still have an inaccurate number of Qualifying and inaccurate amount of eligible payments listed, keeping me at XXXX qualifying payments when the number is actually over 90. They estimate my forgiveness in the program to be XXXX when it is actually no later than XXXX. I have been in this program since XXXX making on-time monthly payments while employed full-time for qualifying employers that have been APPROVED by Fed Loan, yet they still do not update my payments despite countless requests, responding only with generic language from their website when I submit complaints through writing, and providing inaccurate information over the phone. The only time I did not make on-time payments while employed full-time by a qualifying employer during the past 11 years was for a brief period of 1 year total ( respectively one period of 8 months not working and another period of 3 months not working ). where I was not working. The only other time I did not make payments was during Covid when I was working for a qualifying employer but the amount was waived for all those in the Public Interest Program. I was told by Fed Loan Servicing that these {$0.00} payments would count since I was working full-time for a qualifying employer. They STILL have not been updated as qualifying payments in my account.
This has been going on for over a year, and they each time fail to submit accurate counts. They also fail to provide a SPECIFIC timeline of days or a specific date of when I can expect to receive an ACCURATE updated payment count. Any help in resolving this issue would be greatly appreciated.
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07/08/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX, I had communications with my loan servicer ( XXXX ) about not wanting to be placed into in-school deferment status of my loans as I intended to continue to make income-based repayments. Despite these communications, I had multiple periods of in-school deferment status placed on my account, which made my payments ineligible to be counted for the Public Service Loan Forgiveness .
Under the instruction of FedLoan Servicing, I submitted a retroactive waiver to remove my in-school deferments from XX/XX/XXXX onward. Despite calling XXXX and receiving confirmation of waiver receipt and assurance it would be applied to my account, it was not. I submitted a second waiver in XX/XX/XXXX, which was marked as approved XX/XX/XXXX by XXXX. However, I continue to have two periods of in-school deferment status on my account per both the FedLoan Servicing website and the Federal Student Aid government website, and the payments made during those periods have those been made ineligible for the PSLF service.
Additionally, a prior period of in-school deferment is now showing as a status of administrative forbearance. During that period, I qualified and made payments of {$0.00} per my income-based repayment plan which should also count towards PSLF but are still marked as ineligible due to the erroneous forbearance status.
If these incorrect statuses were updated appropriately as they should have been over XXXX years ago, I would now qualify for public service loan forgiveness as I would have made XXXX qualifying payments. I have faxed and uploaded to the XXXX portal letters describing the above errors over the past several years and have called in XX/XX/XXXX and again in XX/XX/XXXX to see what additional information is needed from me to correct this error. Both XXXX customer service representatives have provided incorrect information : either that they could not view this information in my account, and that they could not remove the in-school deferment status despite the approved removal waiver. They also could not tell me why I had a period of administrative forbearance and offered no rectification even if provided with evidence of loan payments during that period.
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08/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been working with XXXX XXXX XXXX for a year now. I am trying to apply for the XXXX ( XXXX XXXX XXXX XXXX ). I have been denied for numerous reasons at least XXXX times in the past year. The reasons I have been denied have been untruthful in my opinion. I have been denied because they have said that certain boxes have not been checked or there were missing signatures - all of which are false because I have the copies of the documents that were either mailed or uploaded. I have called and talked to numerous people about the next steps to take. All of the answers are different and varying. I waited on hold for a manager for over an hour a few months ago to try to finally get some clear direction. I qualify for the XXXX. I have been a XXXX for over XXXX years in qualifying schools. I feel they are trying everything they can to just frustrate me and string me along with these " fake '' problems with my paperwork to just get me to a point where I give up. I have given up a couple times only to come back a couple months later to reapply, submitting sometimes the exact same paperwork as before. In doing this they find a slew of different things that are wrong with it and why I do not qualify for the forgiveness. The paperwork I submit is only good for a certain amount of time. By the time I resubmit the paperwork where they have found an issue that isn't really there - it has been expired and I need to get it filled out again by my HR department at my current XXXX and the other XXXX XXXX I worked for before. This takes time and of course it's difficult to get paperwork from a XXXX that you no longer work for - especially XXXX times. I currently have about XXXX different reasons of why I have been denied in my inbox with XXXX XXXX XXXX. All of which are not valid. I have never once been late in XXXX years paying my student loan payment so there are no issues with that. They are also trying to say that the current XXXX I am employed with does not qualify under this program because my paycheck is signed by my corporate company - however, I actually work and perform my duties in a XXXX XXXX XXXX and am in fact paid strictly out of XXXX XXXX funds. Please help.
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11/26/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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AES ( also known as PHEAA ) is consistently endorsing sending repeated documents through the mail related to 1 delinquency, and this happens throughout a period of 30 days. At this point in time, I have no idea how many pieces of hard mail actually were sent, who they were sent to, and if they have proof of sending them and proof of them being delivered.
I have a huge problem with this because this opens up ANY INFORMATION contained within those mailings to hackers, identity thieves, and any potential individual who wishes to steal information for any type of reason that could be construed as malicious. AES, instead of recognizing that this is a global issue refuses to do anything about it nor will they cooperate with my plea to refrain from this practice. We 've already had one major company who manages the Credit profiles of United States citizens allow and engage in a breach to occur which affected a very large majority of Americans.
I refuse to be the victim of this type of criminal behavior going forward. Organizations, specifically financial lenders, banks, and Aid organizations need to be maintaining this as all organizations need to have extreme integrity. Conclusively, if AES will admit that they can not do anything about this, then that openly identifies them as an organization who refuses to abide by keeping information confidential. I 'm appalled that we have organizations who are this careless in our society, as our generation of individuals becomes more and more unprotected from those people and parties who wish to do those of us harm.
Here 's another problem I have with AES responses to this ... they claim that they do n't put any personal information on those mailings. What they need to understand is that ANY INFORMATION on those documents is enough for a cyber-hacker to use to steal information or hack into a system where they can retrieve the identity of an individual/individuals.
In addition to this, I 'm forwarding all of this to the current President of the United States, because I think he needs to be aware of just how serious organizations are taking security these days. I think it goes without saying that he would agree with me.
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06/04/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I am currently on the PAYE ( Pay as you Earn ) Plan through FedLoan Servicing ( PHEAA ). I was emailed information to recertify my plan and began the steps to do that. A few days after submitting my materials, I received an email that my application was incomplete ( received email on XXXX ). That same day I received an email that I had a direct debit payment of almost twice my normal payment scheduled to come out on XXXX. I immediately went to the website to see what was going on. On my main page it was listed that my payment due on XXXX was {$0.00}, but that a direct debit for {$180.00} was scheduled to be taken out. I had never scheduled more than {$100.00}. As I was on the website, I kept running into errors and it kept booting me off. I went through my paperless inbox, where I received yet again DIFFERENT information ( that a payment of {$160.00} would be taken out on XXXX/XXXX/17 ). I called up the customer service hotline and spoke with a representative that same day because I was getting frustrated and worried about the security of my information on their website. The customer service representative tried to be helpful and recommended we suspend the next direct debit, even though she believed it was just a technical glitch on the website and that money would not be withdrawn from my account. She told me that they were having a lot of technical issues on their website and did n't know what else to do, she was sorry for the inconvenience, etc, but that they had a lot of problems. She also reassured me that my application for recertification was complete. At the end of our conversation she assured me I would receive an email specifying that my direct debit suspension had gone through within 2 days, and another email that my recertification was processed before the XXXX. Today ( XXXX ) I had still not received confirmation and so I went onto the website yet again. This time, I was slated to have a {$100.00} direct debit on XXXX. Yet again, while trying to navigate their portal, I encountered several errors and was booted 4 times within 15 minutes. I was finally able to cancel the direct debit through the site and received an email seconds later confirming.
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09/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am enrolled in Public Service Loan Forgiveness ( PSLF ), and I have been making on-time payments since around XX/XX/XXXX when I enrolled into a qualifying income based repayment plan. Since XX/XX/XXXX I have worked, full-time, for qualifying institutions for PSLF, except for a minor period of time in XXXX.
1 ) XXXX XXXX : XX/XX/XXXX - XX/XX/XXXX [ 24 months ] 2 ) 501 ( c ) ( 3 ) - XXXX XXXX XXXX : XX/XX/XXXX - XX/XX/XXXX [ 16 months ] 3 ) 501 ( c ) ( 3 ) - XXXX XXXX XXXX : XX/XX/XXXX, XXXX XXXX, XXXX -- [ 32 months ] 4 ) 501 ( c ) ( 3 ) - XXXX XXXXXXXX XXXX XXXX : XX/XX/XXXX, XXXX-Present [ 12 months ] I have worked for qualifying institutions for a total of 84 ( 24+16+32+12 ) months as of today, XX/XX/XXXX. I have been making on-time payments since around XX/XX/XXXX when I enrolled into a qualifying income-based repayment plan. I have recertified my payment plan each year on time.
However, for some unclear reason, the US Dept of Education made my loans go into an improper and unrequested administrative forbearance in and around the winter of XXXX, for payment months XX/XX/XXXX and XX/XX/XXXX ( statement attached ). I have requested a formal review by a supervisor at the US Dept of Education twice and filed a CFPB complaint ( attached ) in XX/XX/XXXX, and the issue of the improper forbearance my loan servicer ( XXXX ) put my loans in is still not resolved ( please see attached PDF of FedLoan Servicing stating the months of XX/XX/XXXX and XX/XX/XXXX are non-qualifying because of an administrative forebarance ).
Please note during the time they placed me into an unrequested and unauthorized administrative forbearance my payment amount was {$0.00} ( XXXX ) because my income was extremely low, specifically because I was serving as an XXXX XXXX. This position 's salary was set by the federal government of the United State 's agency, the Corporation for National and Community Service. Therefore, my payment amount of {$0.00} in XX/XX/XXXX and XX/XX/XXXX should qualify and would qualify for PSLF 's 120 payments if not for the improper handling of the loan servicer at issue, XXXX.
Thank you for your time and kind attention. Please help resolve this issue.
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05/15/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Old information reappears or never goes away
|
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Web |
|
After reviewing my credit report, I noticed I have 18 non-derogatory accounts and 14 derogatory accounts reported by the Department of Education / XXXX. On XX/XX/XXXX, I spoke with a representative from the DOE who informed me in XXXX ; I entered into a rehabilitation agreement. Since I completed it, he stated, all derogatory marks should have been deleted from my report. However, they were not. I received a fax from him confirming this.
Also, I have three ( 3 ) derogatory student loan accounts reported by different lenders, depending on the bureau.
XXXX is reporting three ( 3 ) delinquent accounts from AES/XXXX XXXX. As of today, XX/XX/XXXX, the dates indicated as late are XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX, XX/XX/XXXX. I have contacted AES/XXXX XXXX, and they advised me that my account was transferred in XXXX. I have contacted this company numerous times. No further actions were taken. One representative informed me they have been having issues with reporting. Then another said, there wasn't an error even though I sent a copy of the report to their dispute department. In addition, there are more late payments between XXXX and XXXX reported by them. Which, I don't understand since I was rehabilitation.
As per XXXX, the above mentioned loans original balance are as follows : {$2600.00}.
{$580.00} {$1700.00} XXXX is reporting three ( 3 ) delinquent accounts from XXXX. Each account shows late payments from XX/XX/XXXX to XX/XX/XXXX. When I contacted XXXX at XXXX on XX/XX/XXXX, I was advised that they are not a borrowing service and do not have my loans. However, this is the information on my XXXX report. As per XXXX, the above mentioned loans original balance are as follows : {$2600.00} {$580.00} {$1700.00} XXXX is reporting three ( 3 ) closed accounts will adverse payment history from XXXX. The dates are from XX/XX/XXXX to XX/XX/XXXX.
{$2600.00} {$580.00} {$1700.00} Can you please help me resolve this issue? I am overwhelmed trying to understand where my accounts are and if they are accurate. Over the years, they have been transferred, and the lenders are not helping me clear it up. Also, the delinquent marks are adversely affecting my credit.
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12/05/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I refinanced my student loans in XXXX of 2018. American Education Services was one of the loans that I refinanced. The 3rd party sent a check and there was an overpayment to AES in the amount of {$390.00}. I have yet to receive those funds from AES, it is almost a year. They stated they sent the original check to the 3rd party in XX/XX/2018 ( unlike all other student loan companies, banks, financial servicers who refunded to me directly ). I called in XXXX, XXXX, XXXX and XXXX. I spoke with many representatives and supervisors. Each time I was assured I would receive a call back, as none of the representatives in the customer service area could answer my questions about the address the funds were sent to, how me and my account were referenced on the check, how they knew what address to send the funds too and if the check was cashed ( which I kept receiving varying information ). AES refuses to send the overpayment to me directly, and will only send to the 3rd party who sent them the original check to payoff and close the loan. I believe this practice is a violation of UDAAP ( unfair, deceptive, abusive, acts or practices ), as the 3rd party has stated they never received anything from AES, I have not received the funds and AES appears to not reconcile their records as they have an outstanding check for almost a year. I also believe this is a UDAAP violation, because during one of my many conversations with AES, I was advised the check to the 3rd party included other customers funds as well. I am not the only one this is occuring to. I am willing to bet there are quite a few people out there who have yet received their overpyament from AES.
Finally after a CFPB complaint in XX/XX/2018, AES stated they re-sent another check to the 3rd party. Still nothing. I need to know where AES mailed the funds, how they referenced me and my account with the 3rd party and if the check has been cashed. If the check has been cashed ( which again the 3rd party has stated they never received anything ) I need a copy of the cashed check and the information above. If the check has not been cashed, I believe the only recourse for AES is to overnight me the overpayment directly.
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01/05/2022 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
|
I AM THE NATURAL PERSON AND CONSUMER AND THIS IS NOT A CREDIT REPAIR COMPANY. According to XXXX6 CFR 433.1 I the affiant has reason to believe and do so believe a purchase money loan, cash advance was given to US DEPT OF ED as the creditor from the U.S. Treasury for a finance charge and the consumer credit was to be forwarded to the consumer or natural person, I the affiant, in this transaction for household, goods, and services in exchange for disclosed, limited and authorized use of the negotiable instrument, social security number or credit card and signature I have provided, which are all properties which belong to I, the affiant, so be it. Pursuant to 16 CFR 433.2 In connection with any sale or lease to a consumer, such as I, the affiant am aware, a contract must include the provision described in 16 CFR 433.2 ( a ) otherwise this contract would be known to be an unfair or deceptive act or form. In connection with this provision, I am invoking my right as the debtor to assert all claims and defenses against US DEPT OF ED in connection with this transaction and or negotiable instrument and any other possible derivatives in order to recovery any amounts paid and its proceeds. I have claim to the interest and the proceeds of each trade and instrument in accordance with UCC 3-306 with the possessory right to both the instruments and the property. I'm also aware in accordance with 16 C.F.R. 433.3 US DEPT OF ED is not exempt from any claims or defenses as described in 16 C.F.R. 433.2 ( a ) as I, the affiant, may invoke, his rights as the debtor in this consumer credit contract againstUS DEPT OF ED for the unfair and deceptive practices as no contract after the date of XX/XX/1977 is exempt from 16 C.F.R. 433.XXXX. A Promissory note is a negotiable instrument. US DEPT OF ED has committed aggravated Identity theft and is still benefiting from my intellectual property. My vehicle was illegally repossessed and I now can not get to work and pay for everyday necessities. I was never informed full material disclosure pursuant to Truth In Lending Act. I have requested several times documentary evidence showing I owe this alleged debt and nothing was ever produced.
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01/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
On XX/XX/XXXX I was contacted by XXXX XXXX who stated she was from the U.S. Department of Education Student Loan Forgiveness Department Processing calling to discuss my student loan repayment options. She was able to provide me with secure information from my FAFSA profile like my persons of contact, which is my mom and grandmom. She provided me with their first and last name and their home addresses. She proceeded to tell me that my full amount in loans is {$25000.00} and that they way it was set up now no would be paying on it for over 20 years. She asked what my annual income was to see if I qualified for loan forgiveness and I told her I make less than {$25000.00}. She then told me that I qualify for the Student Loan Forgiveness Program - Revised Pay As You Earn Enrollment. She said I would have to pay {$140.00} for 6 months for a total of {$870.00} and after those payments the rest of my loan would be forgiven. I provided her with my debit card to set up the payments to be taken out on the XXXX of every month. She then told me I would receive email confirmations to further solidify the process. She also said that I would be receiving a phone call from XXXX which is someone in their processing department that would be finishing my student loan forgiveness. After speaking with XXXX she emailed me documents to sign. And then the the first payment of {$140.00} was taken on XX/XX/XXXX and then a second payment on XX/XX/XXXX. I found out yesterday after speaking with the real U.S. Dept. of Education FedLoan Servicing Department that I had fallen victim of a scam. I was also informed that some papers had been faxed or mailed to them with all of my personal information and signatures and other information to change on my FAFSA documents. They changed my information to show my repayment option should reflect that I have XXXX children, havent filed taxes in the last two years and that I have non-taxable income. All of those accusations are false. I do not have any kids or dependents, I filed my taxes for the year of XXXX and plan on filing for the year of XXXX, and also I work a full time job where federal and state income taxes are taken out of every check.
|
05/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
Ive had nothing but problems with pheaa from the beginning. They always made sure I was unable to get ahead of the loan, refused to work with me paying back the loan after I lost my job, and even did an illegal wage detachment against me without notifying me and began this wage garnishment on me just after 2weeks if starting a new job and being without empl Yment for a few months. After losing my job this past XXXX, I contacted them asking them to work with me and they wouldnt budge, I informed the customer service rep that I had no means to keep up with payments and they didnt care, the rep actually stated, well thats why we get people incomes returns. The conversation ended with the rep telling me to inform them when I find a job so they can continue garnishment. After that I never heard anything except getting balance statement with added interest included. The last statement I received was XXXX invoice and it stated that I owed over {$11000.00} and XXXX was projected costs. Turns out I would be filing ladt years and this years income taxesSo I assumed I owed {$9000.00} to pheaa if paid off with with taxes. I was wrong!! Turns out Pheaa quickly learned I was claiming 2 income tax return years, and in midst XXXX, they send me a letter demanding immediate full payment, claiming I was late in repayment ( I wasnt though because theyve made me pay about {$9000.00} in garnishment in a yrs time ). In this letter it said I owed al ost {$120000.00} and payment needed to be made in full. I was supposed to receive {$9700.00} back from XXXX return and {$7000.00} for XXXX return. While my taxes are being processed, I am awarded loan consolidation amongst XXXX to and pheaa both and included all of them in consolidation. I get approved for this but also find out that Not only did PHEAA take my entire {$2000.00} return of {$7000.00} but also took nearly {$3000.00} of my {$2000.00} return. NOT ONLY THIS but THEY ALSO got XXXX to buy my loans from them so all the money that pheaa has taken and robbed from me, A total of over {$20000.00}, but the amt that I had originally owed them ( {$15000.00} ) hasnt changed. I STILL OWE EVERY PENNY as if I never paid a cent to them.
|
04/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
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XX/XX/XXXX, I submitted my tax documents from the year before, to my loan holder, MyFedLoans. In XX/XX/XXXX, I received a notice that I was no longer on the income-based repayment plan because I did not submit my tax documents. When I called to argue that I had submitted them, I was told that I submitted them with a different form, for the Public Service Loan Forgiveness program, so they were not used for updating my IBR plan and I would have to re-submit the same tax info again. It would also take 2-3 months to be processed during which time I could either pay the amount of more than six times my IBR plan or go on forbearance. Obviously I could not afford that, so I went on forbearance. XXXX months later, I was notified that my application had been denied because I had not marked that I was on forbearance. When I went to reapply, there was nowhere to mark that I was on forbearance so I called the loan provider who told me that I had incorrectly marked that I was applying to get onto an IBR plan, when in fact I was still on the IBR plan. Of course, I argued that I was not as I had been receiving bills for an amount that was well above my income and was told that that was because my plan had expired, but I was still on it. I reapplied again and the representative suggested that I not continue my forbearance but rather wait to make a payment until my application was approved because they do not report delinquent payments for 90 days. I suggested that did not make me comfortable and am still waiting to be reapproved and put back on the IBR plan, that I am apparently still on, even though my bills show otherwise. I should also add that every piece of documentation I receive from the lender states that I either was or was not approved on the following loans and then lists several pages of words, through which I must hunt to figure out what this piece of paper actually says. I have completed graduate school with the highest degree offered in my field and worked for several years as a paralegal and still struggle to understand communications and my role in this relationship. I try very hard to be on top of my finances and pay my bills but this is impossible!
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04/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I applied for a federal consolidation loan on XXXX/XXXX/XXXX, included in this application was an application for income based repayment under the REPAYE program.
On XXXX/XXXX/XXXX my federal consolidation was finalized.
On XXXX/XXXX/XXXX my RePaye application was rejected citing to insufficient paperwork to establish income.
On XXXX/XXXX/XXXX, I called the servicer re : the rejection ; the servicer indicated that after re-review of the documents, the rejection was in error, and that my Re-Paye repayment plan application was correct and would be acted on soon.
XXXX/XXXX/XXXX, having heard nothing from the servicer, I again inquired about the status of my Re-Paye plan application,. I was told my application was missing paperwork and needed to by updated, the income information had become stale given the time that had now past because of the servicer delays. On XXXX/XXXX/XXXX, I uploaded a copy of my two most recent pay stubs to the servicer 's website. I asked for expedited review. I called twice in the following week, explaining all delays and requesting expedited review of my re-paye application. I was told the repaye application would be expedited and completed the next day. On the next day I called to confirm conpletion and was told it would instead be 1-2 more months for the Re-Paye application to be processed. During this time interest on the unpaid loans has been accruing. Also, my full standard payment is now due XXXX XXXX, XXXX. I have been told that they can not change the due date and they can not add forbearance, because it will cause my re-paye application to be rejected. I ASK THAT MY RE-PAYE APPLICATION BE REVIEWED ASAP, AS IT HAS BEEN WITH THE SERVICER FOR OVER FOUR MONTHS. I ASK THAT IF THEY CAN NOT CALCULATE PAYMENT BEFORE MY LOAN DUE DATE ON XXXX/XXXX/XXXX, THEY CHANGE MY DUE DATE UNTIL LATER IN THE MONTH. There is a huge backlog with the servicer, and many many kinks to be worked out in their system for approving re-paye applications. These administrative failures on the part of my servicer is likely going to cause my loan to default. I can not afford the standard full payment. Please help expedite the Re-Paye approval process.
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07/14/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I pay most bills directly through my checking account. I 've never had an issue until now. I had a scheduled payment of {$340.00} for my school loan with FedLoan. According to my checking account on XX/XX/XXXX {$340.00} was taken out by the Dept of Ed. XX/XX/XXXX I received an email from FedLoans stating that my account was past due. I called customer service the same day and informed them of the error. I was told that no payment shows up on their end and I should check with my bank. When I contacted my bank they were able to see that the money was taken out and is sitting with FedLoan 's bill pay company XXXX. My bank tried to schedule a 3 way call with me, the bank and XXXX. XXXX refused to speak on the recorded line. My bank advised me to to call my lender again and explain to them what 's going on with XXXX. My bank even opened a case and had an incident number ready. XX/XX/XXXX I called FedLoan again but the customer service rep did n't have much to offer regarding XXXX. She simply said email or fax proof to FedLoan that {$340.00} had been taken from my checking account. She also told me I should sign up for automatic payments. NEVER! ( I had done this before with FedLoans and had gotten screwed when {$600.00} was taken out by accident. ) That same day I emailed and faxed my bank statement. In the meantime my bank encouraged me to make another payment ( using another method ) to FedLoan since I was in a late status. On XX/XX/XXXX I made a payment directly on the FedLoan website. This morning I received an email notification from FedLoan. When I logged into my account there was a letter dated XX/XX/XXXX stating that my XX/XX/XXXX payment was still past due! Mind you, the payment I made on XX/XX/XXXX is reflected on my FedLoan account online. As of right now no one from FedLoan has responded to me or my bank and someone still has my {$340.00}. To add insult to injury I also read a letter on my FedLoan account about my employment certification for the Public Service Loan Forgiveness program. They are still giving me the wrong start date. The whole situation stresses me out. I work hard to pay my bills on time and keep my credit in good standing.
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06/01/2016 |
Yes |
- Debt collection
- Non-federal student loan
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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On XXXX XXXX, 2016 I received a call from a XXXX XXXX, with XXXX XXXX @ XXXX stating that my student loan from American Education Services, AES is now in Default and that Transword System have my student loan. XXXX XXXX went on to say that I owe {$15.00}, XXXX on my loan and that National Collegiate, NCT Trust is offering me a settlement to pay only {$11000.00}. XXXX XXXX went on to break it down that if I ca n't pay {$11000.00} I could pay {$2500.00} down and pay the remaining balance each month until paid in full. I tried on several attempts to get National Collegiate Trust 's contact number so that I can confirm XXXX XXXX 's conversation. As of XXXX XXXX, 2016 I have yet to receive that information. In fact, I spoke with XXXX XXXX 's supervisor on XXXX XXXX, 2016 and ask for NCT 's contact number he gave me an account number that included my social. On XXXX XXXX, 2016 I contacted AES to see what was going on with my account, AES informed me that my account had a $ XXXX balance and that they do not have any other information on my account. I asked if AES had a contact number on NCT, they provided me with XXXX XXXX 's contact which is XXXX. I have research and google NCT and found nothing. At this point, I 'm not sure who is NCT and why is XXXX XXXX trying to collect {$11000.00} from me. XXXX XXXX XXXX provide me with a " Note Disclosure Statement '' which included my husband and I signature. They have not provided us with any proof of ownership of my XXXX XXXX account. I never received anything from NCT stating ownership of my student loan. Also, NCT has not provided me anything in writing stating that they transfer the account to XXXX XXXX. I truly believe that me and my husband are a victim of fraud and identity theft. My husband and I have never dealt with NCT in the past or XXXX XXXX. In addition, we have no knowledge of these companies and if they are legitimate. My original student loan was with XXXX XXXX and payments were submitted America Education Services. I 'm requesting a full investigation on this matter as I strongly feel that my rights as a consumer has been violated with these people. This has caused a XXXX in my life. Thank you
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05/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I have been disadvantaged by Fedloan whom I consolidated all of my student loans through in 2016. I used XXXX ( Nonprofit organization that I paid nearly {$400.00} dollars to assist me ) to consolidate the loans and this triggered for me to receive an application for the Public Service Loan Forgiveness program. At the time that the consolidation went through, I was told that I my PSLF application was accepted and approved and was placed on an affordable monthly payment. To my dismay, a year later while dealing with Fedloan to recertify for the employment aspect of the application, I would be told that I was never in the program due to them not receiving my application. Although I completed the form and submitted it multiple times to Fedloans ( faxed and emailed ), their representatives ( multiple conversations related to this topic ) would argue that they never received nor processed an application for my account.
Over the course of a 5 year time span, I feel that I have been mislead and given very misleading information regarding my original application, its approval ( which I was told eventually that it was never processed because they never received the application despite multiple submissions ), payments made to Fedloan ( which the ones that were made I would later learn were never applicable to the program because of Fedloan mishandling/mismanaging my application ) and repayment options in which I was forced to go on the income driven repayment plan after multiple attempts to have successful reviewal and acceptance of the PSLF application. I have also been forced into a perpetual state of student loan forbearance because of my inabilities to afford the loan amounts that have been assessed to my account. Now that there is an active litigation process going on, I would like to become part of the movement in order to receive recompense for my loans that are now much higher than they originally were due to interest and penalties that have been applied to an already six-figure student loan debt. I am struggling and need intervention with this situation as I am drowning in debt and am unable to afford payments at this time under the IDR program.
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03/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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This began as a hunt for information, and after over a month of being provided with information that was different from what I requested, I found out that there is no record of the information about my account that I am requesting.
My subsidized loans were in deferment from the time my grace period ended until XX/XX/2016. They were then supposed to reenter deferment on XX/XX/2016, as I returned to school. The deferment did not begin until sometime in XX/XX/XXXX, and in that time I was still paying interest on my loan payments. I had no idea how much interest was actually on the account, because my bills only showed " outstanding interest '', which was VERY different each month.
Fast forward to two weeks before my loans came out of deferment, and I paid over {$15.00} in interest on an early payment I made. I requested that the interest be applied to principal because there should n't be any interest to pay ; they told me I owed interest. My loan came out of deferment, and over {$15.00} ( 'outstanding interest '' ) was capitalized. Based on my records, I paid more than the total amount of money I should have owed in interest in total in the two weeks leading up to my loan coming out of deferment. I requested specific details about all interest ever on my account ; they showed me principal and outstanding interest only. I requested this information again, being more clear than before that I needed to know all INTEREST. They gave me the exact same document as before, this time only with more recent dates.
I finally just asked to see how much interest was on my account when it went into deferment. Apparently, they do n't actually know.
I 've never heard of such poor record keeping or transparency with someone 's money in my life.
Based on the calculations I 've tried to make, with the help of my mother, who is an accountant, very little of what I have paid has made any sense. The interest is especially unclear. But thy continue to avoid providing me with the necessary information to figure out what my account balance should actually be, and today informed me that they do n't actually have a record of how much interest I was supposed to owe.
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03/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been a XXXX XXXX for XXXX years. I am attempting to participate in the PSLF program waiver. I must first consolidate my loans. My only option was to do this through Fedloan. I submitted my application in XXXX or XX/XX/XXXX. I listed my loans that I wanted to consolidate as being held by XXXX, which they are. Fedloan, however, changed the loan holder to XXXX then cancelled my application because XXXX didnt have any eligible loans for me to consolidate. I literally spent hours on hold trying to get someone at Fedloan to assist me with no success. I then sent an email on XX/XX/XXXX. On XX/XX/XXXX, Fedloan responded that I must submit proof of the loans with XXXX. I uploaded that immediately. On XX/XX/XXXX, Fedloan replied that they had reviewed my documents and the loans were valid and qualified and that they would reinstate my application and my loan consolidation would be disbursed within the next 30 days. On XX/XX/XXXX, I checked my status and saw my application had been denied because, The current holder of your loan has notified us that they can not accept funding for this loan. Please contact the current loan holder to resolve the issue. I immediately contacted XXXX and was told that they had sent Fedloan the payoff amount due on XX/XX/XXXX, and there was no problem on their end.
Of course its impossible to contact Fedloan, although Ive been trying since XXXX, XX/XX/XXXX. When you call youre told the wait is longer than 20 minutes. They offer to hold your place in line and return your call, but the last time I did that I waited nearly 2 hours for a return call, only to be placed on hold for 45 more minutes. Then, Im directed to a person who can never see my account and tells me I need to speak to someone in consolidations. So Im placed on hold again for over an hour. I asked for a direct number to consolidations and they dont have one.
This program goes away in XXXX. I cant get Fedloan to even accept my application in 4 months.
I work. I do not have hours to sit on the phone. Fedloan needs to correct the situation with my application and they need to answer their phones! Even taking 2-3 weeks to respond to an email is ridiculous.
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02/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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When I was first asked to start making my payments I asked questions about loan forgiveness from several representatives because my daughter who is responsible for this loan is a Delaware XXXX. From the beginning Fedloan Servicing has constantly gave us wrong information. They are absolutely horrible and their representatives answering the phones are clueless and have no interest in helping the young people today burdened in loans. Several times I mentioned about the loan forgiveness program and I was told all I had to do was tell them over the phone since they were the loan agent which I did giving my daughter 's information to them. I was told she was enrolled and to just make 10 years payments and at the 10 year mark everything stops. This is on recordings I am sure because these people record EVERY phone call. I became skeptical several times hearing adds about how organizations help get loan forgiveness ( another farce who preys on our young students ) so I called several times spoke to a representative and was told NO your daughter is fine already in the program.
Recently when the payment went up I called to speak with a representative to understand and at that time I was told no your daughter is not in the loan forgiveness program!!! and we now have to fill out forms and the payment would double what it was now if she chose to get in furthermore the 2 plus years of payment do n't count!!!!!! Someone tell me how someone representing the federal government can be so clueless and not provide the correct information. Fedloan should be released immediately and NEVER provide anything to our young students. They are an absolute nightmare. All I got is we are sorry from the last representative I spoke to, she is sorry. Also in 2 years my daughter only reduced her loan XXXX dollars!!!!!!! So they made 2 years interest looking at my checks!!! I would like someone to look into my claim. As I said I know they are required to tape all conversations and this will prove my accusations against these clowns. My Daughter is XXXX XXXX XXXX she has a student loan with FedLoan Servicing, I can provide all the information you need.
Thank you XXXX XXXX XXXX
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10/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
Servicemember |
I recently got married so my income increased ; however, this caused my payment to triple under IDR. On XX/XX/XXXX 19, I contacted FedLoan and spoke with XXXX ( EID # XXXX ), who indicated that if I switched to REPAYE, my payment would only double, which was more manageable. XXXX and I discussed the " required '' month of forbearance where I would have to pay {$5.00} and I asked if there was a way to waive the month of forbearance and have the payment plan go into effect immediately. XXXX said she would request a waiver of the forbearance and have someone contact me to see if my payment plan could go into effect immediately. On XX/XX/XXXX19, I received my next bill from FedLoan indicating I would be billed for over {$1300.00} on XX/XX/XXXX19. Therefore, I contacted FedLoan again on XX/XX/XXXX 19 and spoke with XXXX ( EID # XXXX ) after being on hold for over 15 minutes. I asked XXXX about the status of changing my payment plan and she simply provided canned answers with no real explanations about why it would take at least another payment cycle to process the change in my payment plan. When I asked why I was forced into forbearance for a month, she did not provide any rationale behind the forbearance but simply stated it was required when changing payment plans. I have read the print on my application and understand that it states that but it does not make sense at all. It is obviously FedLoan making it impossible for borrowers to maxmize their payments under PSLF. XXXX was also extremely defensive when I asked questions about why this was taking so long seeing as I submitted the request a month before my next payment was due. She gave curt responses like, " There are thousands of requests received each day and we process them in the order in which they're received. '' XXXX also made an interesting point and said my plan change isn't even looked at until the forbearance is put into place, thereby delaying the process even more. It is absurd that the forced forbearance and new payment plan calculations can't be done at the same time. I am getting close to 120 payments under PSLF but FedLoan seems to be standing in my way more than anything.
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04/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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In XX/XX/2016, I was moving into a new home and starting a new job. I called fedloanservicing extremely concerned that my credit would be effected as I 'd believed I had n't made a payment on time. The employee on the phone told me not to worry and specifically positioned to me that not only was I on time, but that I could actually make my single monthly payment every three months without them being considered delinquent or negatively impacting my credit score. As I was taking on some new expenses during this transitional period and based on this new information that the employee gave me - I decided there and then on the phone that I would start make my monthly payment every three months. I wanted reassurance and a guarantee from her that this would not effect my credit at all and she told me so long as I was n't outside of three months I would be fine and that even then, it would be considered a single late payment.
I felt so relieved ... little did I know was that nearly none of what she told me was true. Fast forward to today and I see that my good credit of around XXXX was utterly decapitated and is now under XXXX. I received no attempt at communication or warning that my account was delinquent nor in danger of having my credit damaged. 5 years of consistently on time payments and even additional payments from tax returns to help further chip away at my debt and my trust in one their employees ruins everything I 've worked for. I called fedloanservicing immediately upon finding out they 'd reported me for a whopping 10 late payments and explained my situation. This time the employee on the phone could have cared less about my situation and explained there was nothing they could do to fix my credit score. When I asked to speak to a manager they said there would n't be anything they could do either ... I XXXX fedloanservicing afterwards and saw nothing but the absolute worst professional reviews for them pop up on the first page of results.
Do n't trust anything their employees tell you! Make your payments on time and do not stray from original payment plan you set up - if you can avoid fedloanservicing, do so as if they have the plague!
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01/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
I applied for Loan Forgiveness through XXXX. It seemed to be the only website/provider who is able to process Federal Loan Forgiveness for Public Service providers. It was set up through StudentLoans.gov, so I thought it was a legitimate provider.
I began to process my application sometime in XX/XX/XXXX, to have it start in XX/XX/XXXX. I just finished it. Everything took months with them. In the mean time, I kept on making ( what now I found out ) as endless payments towards my loans. When I had my loans with XXXX ( good servicer ) I was making {$600.00} for the last 3-5 years. I brough the balance down, despite having XXXX kids to support. I now owe {$50000.00}, graduated XXXX in XX/XX/XXXX, and have been making payments for the last 9 years. I worked for XX/XX/XXXX all my life. I am looking to buy a house, so really hoped this process would clear up some cash by the end of XX/XX/XXXX.
On XX/XX/XXXX, I was finally told that my payments of 9 years are not valid as I did not have loans with XXXX since I began to make payments. I needed to sign up for some special payment plan to be eligible for loan forgiveness in XX/XX/XXXX. I was never told about this by anyone. And believe me I do paperwork for a living, so I looked all over for this info. This seems to be yet another trap by the big corporations to keep me paying endlessly for loans.
Just a final note, I made about {$80000.00} last year, married, with XXXX kids. When I did their Income Contingent payment plan I was told I needed to pay over {$900.00} a month ( myself ). When I called XX/XX/XXXX, to see if it can be changed, I was told I could do another, meaningless plan, and pay {$420.00} a month, less than what I paid for the less 9 years.
I hope you can take my extremely negative experience and find a way to make consumers be able to stop paying endless college loans and invest into the economy. This program seems to be another scam to keep me paying into endless existence. I plan to change my loans to my previous provider and keep my {$600.00} payment as I did before. I will end up paying off my loan within 10 years without this company making money off of me. What a sham!!!
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01/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I am on a Pay As You Earn repayment plan for my Direct Unsubsidized Stafford Loans and Direct Student Plus loans. My servicer is Fedloan Servicing ; I work for the United States Department of the the Treasury and am participating in the Public Service Loan Forgiveness program. I believe my monthly payment has been calculated based on my gross income, rather than my Adjusted Gross Income, as it should. FedLoan Servicing has been unresponsive, and I am unsure where to turn.
I finished XXXX XXXX in XXXX XXXX with approximately {$60000.00} in federal student loans ( Direct Unsubsidized Stafford Loans and Direct Student Plus ). I immediately began working for the XXXX, and entered repayment in XXXX XXXX, following the grace period post-graduation. I asked to be placed on the plan with the lowest monthly payment, so as to maximize Public Service Loan Forgiveness ( PSLF ). Of course, I can provide more specific details, as well as the exact documentation provided to the servicer.
I did receive a raise in XXXX XXXX, and this past XXXX ( XXXX ), my monthly payment was set to a higher amount, as I expected. However, this time around, I took a closer look at the amount specified and believed it to be too high, even accounting for the higher income level. I emailed FedLoan Servicing on XXXX/XXXX/XXXX ( I have an auto-confirmation email to document this ), and never received a response. In turn, I called and spoke with a representative Friday XXXX/XXXX/XXXX. When I explained the situation, the representative verbally confirmed the " discrepancy '' in the payment amount calculation, and notified me that I would receive a follow up in 7-10 days following a review. The representative 's name was XXXX, and her Employee ID # is XXXX. 10 days have passed, and I have not received a response. Please also consider that i originally contacted them on XXXX/XXXX/XXXX.
Specifically, I do believe that my payment amount has been incorrect since I entered repayment ( XXXX ), and I have been required to pay more than is required under the program. I wonder if this is something you can assist with / review, and could advise me as to what my rights and options are.
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10/01/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
On XX/XX/XXXX XXXX received an email from my 3rd party credit monitoring service ( XXXX XXXX ). They informed me that my score had changed. I logged in and was shocked to discover that my credit score had dropped 37 points overnight. I was devastated. The previous night I had a Credit score of XXXX, the next morning XXXX. I had no credit related changes occur, and the only clue in the event was : FEDLOAN SERVICING Remark Removed From Account.
I called the major credit bureaus ( XXXX, XXXX ) and corroborated this information. Was there was anything on their end that was the apparent cause? Everything looked good and there were no negative remarks, from each of the reps vantage point, they could see no cause which would justify the sudden drop. I initiated a dispute with XXXX to further investigate a possible cause, which was fruitless. ( Please see attached Credit Reports ) I called FEDLOAN Servicing and it took me a few tries to reach someone who was aware of the issue, and wasnt willing to hang up on me. Alas! We discovered that around the XXXX of XXXX is when my account underwent some kind of change ( I was in general forbearance prior to change with good account standing ) I believe the change might have been relate to the student loan pandemic assistance special forbearance. I was reassured that they were aware of my type of case and that It should resolve itself For others, it has! I see similar cases on XXXX for example which sound really close to mine : https : XXXX Their issue did resolve on its own, and Im really happy for them. Im hoping I can be one of those people some day!
I still dont really know what the true reason in my special case.
Though, I do have a theory on why it may have not automatically resolved ( algorithmically ). Could it be that the proximity of my dispute with XXXX might have put my account in a separate bin, and when the function ran, perhaps my account was passed over and the fix not applied?
I am hoping this dispute adds some formality my struggle with this, and shines a light for others who may be experiencing this!
I write this now on this XXXX day of XX/XX/2020.
Thank You for Your Time!
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01/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Dear Sir or Madam : This letter is to file a complaint against the student loan service provider, XXXX XXXX for misleading me to believe that I have made 24 qualifying payments under the Department of Education ( DOE ) Public Service Loan Forgiveness ( PSLF ) program.
On XX/XX/2019, after reviewing my student loan portal, I noticed that only 16 ( and not 24 ) qualified payments had been applied to my account. I phoned XXXX customer service asking for clarity. A supervisor explained that some of my payments only satisfied the monthly balance due and not the PSLF monthly balance.
Below is an illustrative example : PSLF tells Student Borrower ( SB ) to pay $ XXXX monthly starting XX/XX/XXXX. XX/XX/XXXX arrives and SB pays {$100.00}. {$1.00} exceeds the January balance and applied to the XXXX balance, reducing it to {$99.00}.XX/XX/XXXX arrives and SB pays {$99.00}, the balance due for XX/XX/XXXX. However, the payment does not satisfy the PSLF requirement and is therefore not a qualified payment.
I have eight months of on-time non-qualified payments because I overpaid and then subsequently underpaid or, in other words, paid the actual balance. I see nowhere on my XXXX account that highlights or notates a difference between the balance due payment and the PSLF payment. In fact, as far as I can see, there is nowhere that displays the PSLF monthly payment, particularly after an SB pays over the monthly balance, what XXXX calls paid ahead.
The XXXX supervisor explained that DOE guidelines is the cause of the confusion ; however, an easy solution for FedLoan to avoid the confusion is to prominently display both the XXXX monthly balance and the PSLF monthly balance.
Id also like to note that I am a XXXX XXXX, XXXX employee who believes in the spirit of the federal student loan forgiveness program. However, the program execution has seemingly failed people like me.
I ask that my eight ( 8 ) on-time non-qualified payments be applied towards my PSLF count and that the power of your office demands improved transparency for XXXX SBs.
XXXX XXXX said that it will conduct a review of my account, which could last up to a year to complete.
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12/25/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
AES, once again has " lost '' my student loan deferment forms, which have been submitted via fax and email sinceXX/XX/XXXX.The company through which I borrowed the funds XXXX has dissolved, through bankruptcy. I had 7 LOANS through My Rich Uncle ( XXXX-XXXX ), which in XXXX'sBANKRUPTCY ( XXXX is also dissolved ) were sold to different purchasers, resulting in the lack of correct current loan owner deferment forms being available to me at AES. When I contacted AES, the customer service department mentioned I should utilize the bankrupt XXXX deferment forms to request deferment for all of my loans, which I submitted repeatedly.
Now in XX/XX/XXXX, the 7 My Rich Uncle ( XXXX-XXXX ) loans are in default. AES listsTHE CURRENT OWNER OF THE LOANS AS FOLLOWS:6 of the loans are owned by XXXX dba XXXX XXXX, while one of the loans is still listed by AES as owned BY BANKRUPT XXXX.
ATTACHED TO THIS COMPLAINT is one of the deferment forms submitted duringXX/XX/XXXX-XX/XX/XXXXrepeatedly via emails.THE ATTACHED FORM was received from customer service in the Fall of XX/XX/XXXX and thus was reconfirmed as the correct form to submit it has an account number PRINTED in the footer area of the file. I CALLED AES to ask for an updated deferment form ; AES INSTRUCTED ME TO USE THE SAME Bankrupt company-XXXX-DEFERMENT FORM THAT I HAD ALREADY sent many times to AES which, as mentioned it confirmed ss the correct form.AES MENTIONED THAT IT DOES NOT UTILIZE THE STUDENT CLEARINGHOUSE TO CONFIRM IN-SCHOOL STATUS OF BORROWERS AS OTHER SERVICING COMPANIES UTILIZE.
The DEFERMENT form I sent AES during the summer and early Fall of XX/XX/XXXX was scanned into a fax and sent to AES via fax and email simultaneously in PDF format.I thought sending the form via fax and email would eventually work ; I received confirmation in XX/XX/XXXX that AES RECEIVED successfully at least one PDF email attachment which would be processed soon.AES provided more than one email address and fax number to send deferment forms.I sent deferment forms to every address and number provided.AND WILL KEEP SENDING FORMS until I receive notice to stop. AES COMMUNICATION FAILURE ON MULTIPLE LEVELS.
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09/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
Good morning, I write this complaint with anger that had built up since I started speaking with employees from FedLoan. I filed chapter XXXX bankruptcy XX/XX/2012 and my student loans show as they were included in my bankruptcy but they were n't. My bankruptcy was discharged recently and on my credit report my student loans show included in bankruptcy but also show as a XXXX which I 'm being told is default status. I 'm trying to purchase a home and if it 's in default I 'm not able to. I spoke to XXXX # XXXX on XX/XX/XXXX and uploaded my discharge letter and a personal letter from myself and she advised me I would receive a default clearance letter in my email by Monday XX/XX/XXXX and the bankruptcy status would change in 7-10 business days I never received the letter and I called in XX/XX/XXXX and spoke to XXXX # XXXX and she said I will receive the default clearance letter by XX/XX/XXXX. I called back to confirm that information on XX/XX/XXXX and spoke with XXXX # XXXX and was transferred to supervisor XXXX # XXXX who then told me they ca n't tell me what day I will receive it nor can she tell me how long it would take to receive it. She was not helpful and did not put forth any effort to assist me and I 'm sure she could see all the notes on the account. Yesterday was XX/XX/XXXX and I did n't receive anything in my email, I called in and spoke to XXXX # XXXX who read the notes on the account and immediately gave me attitude saying well the supervisor told you it takes ex amount of days. I explained to him that I do n't care what she noted on the account because she would n't provide me with a date nor a timeframe and he told me everything should be done within 7-10 business days and I said so I should have it by XX/XX/XXXX then and he said the process takes 7-10 business days so it should be by XX/XX/XXXX. I 've been given the runaround ever since I have been calling and no one is on the same page and I should 've received the letter by now and no one can tell me why I have n't received it from the first request. I 'm disappointed in the service that I received from everyone thus far. I need my letter so I can purchase my home.
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05/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
My loan is held by FedLoan Servicing, a company that constantly sends incorrect Income-Driven Repayment forms, fails to process forms in a timely manner, and costs me hundreds of dollars in interest for their constant mistakes. The present situation started in XXXX ( 2016 ). I needed to re-certify my IDR status. I called and requested a paper application be sent to me. FedLoan Servicing sent me a form it knew had been revised by the Department of Education, and also knew that the form would not be allowed by the Dept. of Ed at the end of XXXX. Also knowing they had a several-week backlog for processing paperwork, they sent it to me anyway.
The form was denied ( obviously ). However, instead of a denial letter, I received a bill ( attached as documentation ) dated in XXXX, meaning I was denied denied in XXXX, prior to the deadline by the Dept. of Ed. I called on XXXX XXXX ( 2016 ) and spoke with a supervisor named XXXX. He e-mailed me the corrected form and said I would also be reimbursed for the postage because I was forced to pay for Overnight delivery by the Post Office. He said that FedLoan had finished processing the backlog of paperwork, and that my recertification forms should be processed within a week to ten days. Today is XXXX/XXXX/16 and no one seems to know what is going on at FedLoan Servicing. The only application they show processed was the XXXX they denied in XXXX.
Please help me. I can not get a straight or accurate answer from FedLoan -- whether it 's from their Customer Service Reps or their management staff. No one seems to know what 's going on. And I am not sure if they 'll even follow through on my request today ( XX/XX/2016 ) to have my account and case reviewed by a Loan Specialist. ( Then again, I ca n't even get a clear answer as to what that is. ) As of today 's date, supervisors at FedLoan Servicing are still not taking this issue seriously enough to do more than an ( eventual ) response through the mail. I had to browbeat at supervisor ( after explaining again that their mistakes could cost my Social Security XXXX and cause me to become homeless -- as I did in XXXX ) to call me back with a resolution.
|
08/20/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
To whom it may concern,Please consider this letter as a formal, written grievance against the mishandling of the federal loan account ending in XXXX and, the subsequent disputes regarding an erroneous delinquency reported to the credit bureaus, to include XXXX, XXXX and XXXX. I implore you to review the inconsistencies within your internal emailing system and the misstatements given by your managing account specialists. Moreover, I would like to bring your attention to two phone conversations held with federal loan specialists, in which the first agent provided contradictory information to that of the 2nd representative.Initial call took place on XX/XX/2019 at proximately XXXX XXXX. Please track sequence and review this call. Within this call, the representative scoffed at me to imply that I was lying about ever submitting a deferment. The federal loan account specialist confirmed with upmost certainty that there was absolutely no record of Any deferment documents in her system. Her condescending tone was quite discouraging therefore, I allowed her to terminate the callWithout resolve. She advised, as you will hear from the recording, that without a confirmation email, no receipt could be verified. Later that evening, I called and advised that I would record the call for quality assurance. The call had to be transferred . XXXX (XXXX sequence number) was gracious enough to review file. After searching multiple times, she was able to confirm my deferment documents. This leads me to believe that when the deferment was confirmed over the phone previously , that the file was mishandled, file was not denoted and I, misinformed. This has caused a great deal of emotional distress upon me. I have pleaded for assistance but, instead I’ve been ignored and bullied by the federal loan team. I have attached phone records for your reference so that you may locate calls and I have printed both confirmation emails.This is my last attempt to resolve amicably.If not able to resolve, I will retain counsel to litigate these matters. Please be advised that a copy of this letter and supporting documents will be provided to credit bureaus. Regards.
|
09/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In XXXX and XXXX I consolidated enrolled in income based repayment. During that process talked to XXXX customer service agents many times and was repeatedly assured that all my XXXX loans were PSLF eligible. This was not correct and I lost about 37 months of PSLF payments before realizing that not all my loans were accumulating PSLF credits. This was an awful experience, and made me feel stupid and helpless and angry. I cried after getting off the phone with agents because the interactions were so frustrating and there seemed to be nothing I could do about it.
I re-consolidated earlier in XXXX and was told that all of my loans would be on the same payment plan, and would be direct debited, and I did n't have to do anything else. I called and asked about this specifically.
Then I got a bill indicating that only part of my payment would be direct debited and the other part had a manual payment due. I logged in and changed my entire payment to direct debit and got an email confirming that a direct debit payment would be processed tomorrow, XXXX. I called to confirm this and was told that no direct debit would be proceed on XXXX. I was told to pay manually and ignore the email and the information on my account page stating that an electronic payment would be debited on XXXX. I was told that I could pay manually and then skip a payment next month if the electronic debit was actually processed ( missing out on yet another PSLF monthlypayment credit ) or not pay the bill and wait three business days to see if they process the electronic payment, and pay manually if they did n't.
I asked to file a complaint about getting misleading information and the agent was sympathetic and said she would note the complaint, but I do n't feel confident in XXXX billing or the information I get from the customer service agents, as dealing with them has repeatedly left me feeling awful, helpless, and frustrated.
I ca n't pause the electronic payment for this month because it is " already being processed '' even though it is supposedly not going to be withdrawn. I just want to pay my bills on time and not miss out on any more PSLF monthly payments.
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09/26/2017 |
Yes |
- Debt collection
- Private student loan debt
|
- Took or threatened to take negative or legal action
- Threatened to sue you for very old debt
|
|
Web |
|
Ive requested that AES/NCT stop reporting information to my credit report for accounts that I am not liable for. I have never held an account with National Collegiate Trust If NCT holds paperwork from previous loans listed below, that information should be provided, showing a complete assignment of the debt from the original creditor.
National Collegiate bought and securitized student loans. These securitized notes were then sold to debt investors. National Collegiate then hired XXXX to pursue debtors for collecting what they considered to be outstanding debts.
Federal laws mandate collectors to possess the documents that prove debts they want to collect are indeed owned by the people they 're pursuing. Over 2,000 collections lawsuits that were filed on behalf of the trusts were in violation of the laws.
In these lawsuits, the trusts do not have or can not find the documentation necessary to prove either that they own the loans or that the consumer owed the debt.
Valid affidavits must be signed by a witness with personal knowledge of the consumers account records. But such affidavits dont exist for any of these lawsuits. XXXX employees completed and notarized sworn legal documents for lawsuits brought on behalf of the trusts.
National Collegiate also filed at least 486 collections lawsuits after the statute of limitations had expired, including one against myself in Florida and due to the judges lack of knowledge regarding the private loan process, I decided to settle with the company for {$19000.00} to end all communication and put this behind me. Although, NCT does not legally possess any debt owed by me.
If there is a class-action lawsuit to help those negatively impacted by National Collegiate and its debt collector, XXXX XXXX, who sued thousands of students by relying on false or misleading legal documents and could n't prove that those being sued were the actual owners of the loans in dispute I would like to be included, compensated for damages, and have the following AES/NCT accounts removed from my credit report : AES/XXXX Bank account number XXXX.
AES/NCT - account number XXXX.
AES/NCT - account number XXXX.
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06/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account information incorrect
|
|
Web |
|
Please pull the phone records for a conversation that took place approximately XXXX XXXX XXXX. I had received a statement saying I owed a very high payment. My understanding was you do n't have to pay until 6 months grace period after graduation. So I called in because I had just graduated 3 months prior. The representative told me that I was correct and that you guys start sending statements nearly right away and I could ignore them until my 6 months grace period was up. After following the directions given to me by the Fedloan customer service agent on approximately XXXX XXXX XXXX I waited another 3 months in " grace period '' and it goes by and all of the sudden XXXX XXXX notifies me that approximately 45 late payments is malicious and has indescribably made my life a living XXXX. I 've been rejected to buy a house, I cant get a decent rate on my car loan, and my credit score has been brought down to the XXXX 's solely due to Fedloan 's customer service giving me misinformation and their false reporting of every single sub account as separate payments when in reality you only make 1 payment not 15 separate payments to separate sub-accounts! I have submitted disputes directly with Fedloan 3 times detailing my story and never once have I been able to state my case to a human. I send it in and the system rejects it and then I have appealed it every time as well and the appeals then automatically get rejected too. I have called in and talked to Fedloan customer service additional times and they told me to keep submitting more disputes ; which I have to no avail. This is ruining my life. I have been experiencing constant stress, imbalance in my relationship, a feeling of financial insecurity, XXXX, XXXX. This is not fair to my human well being and a direct block of the American dream. I have attended college for 7 years straight full time and got a good career and I have had my Fedloan student loans as well as ALL of my other bills set to Autopay ( never missed or late ever ) and yet I am rejected for a home mortgage and can not move forward in life. Please help me CFPB! Please do n't let them continue to ruin my life! -XXXX
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01/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
As a mother, I decided to make a positive change in my life and go to college so I could get away from government assistance and build a better future for my children. I started college XX/XX/XXXX and went to school at night. I graduated from my XXXX XX/XX/XXXX and decided to keep going and went to XXXX XXXX. I graduated from XXXX XXXX XX/XX/XXXX but could not find any employment until XX/XX/XXXX. My student loans were serviced by XXXX and had been in deferment since XXXX. Due to moving multiple times, I was unaware that my student loans had come out of deferment after I graduated. By the time I found out, my student loans were 150 days late. I had XXXX different student loans all being serviced by the same provider at the time. My student loans were not consolidated. Therefore, I suddenly had XXXX negative reports on my credit. I contacted Fedloan immediately and explained that I did not have employment sufficient to pay the loans at that time and that I had not received notification that they were out of deferment. Fedloan agreed to put the loans into forbearance and BACKDATE the forbearance so it would be as if the loans never came out of deferment. Fedloan backdated the forbearance to show that the account was in forbearance from XX/XX/XXXX - XX/XX/XXXX. I have had no issues since. Now, for the first time in my life, I am ready to buy a home. I have been turned down now by XXXX different banks for a mortgage because my credit report shows XXXX different accounts reporting that I was 150 days late XX/XX/XXXX - XX/XX/XXXX. I have sent XXXX proof that the forbearance was accepted and that my loan was considered in forbearance during the time period that my credit report is saying I was 150 days late. I have disputed this twice and they refuse to remove it from my report. After all of my hard work to make a better life for myself and my family, I am unable to purchase a home because of these negative reports. Why would Fedloan backdate my forbearance to show the loan as never late unless they wanted it to reflect as never late. I have provided proof of this forbearance and yet Fedloan and XXXX refuse to remove it from my report.
|
02/27/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I graduated with my XXXX in XX/XX/XXXX and began repayment on my loans XX/XX/XXXX per expectations. I was using a Segal Education Award for the first several years as I had done 2 years of XXXX XXXX prior to graduate school and was using it to pay off my loans while I worked to secure stable employment with a stable income. I was working in a public school during this time so my employment was qualifying employment. My plan was to work for 10 years, from XXXX in public service and have my remaining loan balance forgiven. I noticed after a year of payments that my payments from XXXX stopped showing as qualified and many of my payments weren't actually being processed as qualifying payments due to the way that the XXXX system did not always sent payments in a timely manner and was impossible to contact and told me there was nothing else they could do. I spoke to fedloan on a monthly basis to confirm my payment was received and would qualify and always submit payment requests on time and per fedloan and was given mixed information regularly. I was told my account was under review for 3 years and that the payments should show up as qualifying once the review was complete. The review is still pending. It has been 5 years now.
I have been paying my loans on time since XX/XX/XXXX ( 49 months ) and only have 18 months of qualifying payments. My account is still under review and I am worried that nearly 20 of my payments will be deemed as 'not qualifying ' because of issues beyond my control. These payments were ones made with the Segal Award ( from the government ) to the government and should absolutely qualify for public service loan forgiveness.
I need my qualifying payment information to be updated to reflect the accuracy of what I have been doing .... this is unacceptable and I wish I could discharge these loans in bankruptcy but I am unfortunately a public service slave for now longer than 10 years because fedloan refuses to review and understand the situation of the XXXX XXXX Award system not processing payments on time. This is beyond my control, but I am being penalized for up to 20 payments being deemed as not qualifying.
|
07/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I started my consolation in XX/XX/XXXX, My school loans total XXXX but the payment was XXXX per month so when with XXXX XXXX XXXX, XXXX XXXX XXXX XXXX PA XXXX, XXXX to reduce my month payments. I had a full time job but I work for a XXXX company and had to pay child support. My budget was fixed. Few years into my plan with them they offered to me a discount for non-payment.
So for many years until present time they had a system that pushes me off my plan after a year or so. In the beginning year I would be reminded and helped with the paperwork. Later year, they were NO help. There answer was always to put me on forbearance for six months. Which put more money on my loan and interest too. It was a scam so I could never pay this loan off. In XX/XX/XXXX, I had taken school loan out and pay them off before ten year because it wasn't a scam.
More then that I when qualified for program for working for a XXXX the more difficult they became. I sent them a copy of my income taxes but they didn't due anything to fix my problem. I got paperwork back into them and they did nothing to help fix my payment problem. For over a year they locked me out of web system but wouldn't help unlock to get my loan straighten out. Nobody would help by phone and they would push me back to a locked system. My loan when from XXXX to XXXX because they locked me out of the system. These last two year I steadily pay them XXXX a month because they would help fix my payment plan. They locked me out of payment plan all together and try to false report that I wasn't paying them XXXX a month. They reported on my credit report that I didn't make any payment but I pay XXXX a month.
This company even advertises on the radio and I called them for help from the commercial. They refused to help me telling me that I need to send in my income tax again. I did but no help. There answer always to put the loan on forbearance, which jack the amount of the loan up.
This company uses unfair credit practices. If I had a normal bill month that I could pay then I would. I've had this loan payment for more then 15 years but it only went up even though I paid almost every month.
|
02/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
FedLoan is failing to follow the FCRA section 623 ( a ) ( 2 ) ( a ) and 623 ( a ) ( 2 ) ( b ) in reporting the status of my student loan to the credit bureaus. I have disputed this with all credit bureaus numerous times, as well as FedLoan, the Ombudsman 's Office and the XXXX XXXX XXXX XXXX XXXX and have gotten nowhere. They have all closed my disputes and failed to comply.
My FedLoan account was granted a General Forbearance for the following time periods : XXXX/XXXX/XXXX - XXXX/XXXX/XXXX XXXX/XXXX/XXXX - XXXX/XXXX/XXXX XXXX/XXXX/XXXX - XXXX/XXXX/XXXX XXXX/XXXX/XXXX - XXXX/XXXX/XXXX XXXX/XXXX/XXXX - XXXX/XXXX/XXXX XXXX/XXXX/XXXX - XXXX/XXXX/XXXX XXXX/XXXX/XXXX - XXXX/XXXX/XXXX However during these periods of time, my account has multiple late payments reported on my credit reports. These range from 30-day lates to 120-day lates. FedLoan is claiming that since some of the forbearance statuses were granted retroactively to cover time periods that were 'Past Due ', that this exempts them from updating my credit file with the forbearance information and in turn " exempts them '' from removing the late payments on my credit report in exchange for the updated forbearance status '.
However, the FCRA explicitly states any furnisher must take all steps necessary to ensure accurate reporting, and according to section 623 ( a ) ( 2 ) ( a ) ( b ), furnishers must also " correct and update '' information that has previously been reported but has since changed. In this instance, my FedLoan account that was granted forbearance statuses must also be updated to reflect this change.
FedLoan is citing FCRA 623 as its excuse for not updating the information. However, they are also in direct violation of it. There is no clause in the FCRA that excludes Forbearance statuses from the 623 ( a ) ( 2 ) ( b ) rule. It, like any other piece of information that changes, must be corrected, updated and reflected on credit reports as per the FCRA 's explicit writing.
Please assist as every one of my disputes has been denied or ignored. My only next step is to sue for damages and corrections to my credit report, which I 'd rather avoid.
Thank you.
|
09/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
I took out a student loan XX/XX/2009, I was XXXX and my parents were not able to support me economically I lived in XXXX before moving to the US and the college I attended is located in XXXX XXXX XXXX, XXXX. The name of the institution was XXXX XXXX University and has been acquired recently by XXXX University.
I feel it was and still is a predatory practice this institution is using, since it is targeting young XXXX students without evaluating if these kids can repay their debts. I was called by their recruiters several times until they convinced my father to take me there. I was not ready, and my father had no option, he had just lost his job. When I got there, classes had already started, and the recruiters did not care, they just wanted me to enroll even though I had missed some classes on my XXXX of college. I was not explained about the terms, interest rates, how much I was going to loan out or how much was a grant and how much was a loan. I would have preferred to come to the US in the first place, study in a community college and try hard to get a scholarship or even study in a state university in which I could save thousands of dollars. I am now stuck with $ XXXX in debt ( which is much higher than the average student debt ) and no college degree.
What I feel is that these people are making money out of uninformed young kids so I strongly encourage you to start an investigation towards them because I know I am not the only one affected by this. I know there is a lot of people that studied there and they can not repay their debt. It is just unfair, I now work on the mortgage business and I know how important It is to inform consumers about the product they are applying for.
As I mentioned before, I was just XXXX years old ; do you really think a XXXX year old kid can make a $ XXXX decision? I will not let my kids do that, that is for sure! It should be more regulated, I know people need education but if you can not afford it you should consider other options or opt for scholarships but do not stuck kids with lifelong debts, it is not fair.
Any type of solution for this matter would be much appreciated. Thank you
|
09/02/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
I currently have 4 separate student loans that I have been paying on for years with XXXX, XXXX, XXXX XXXX and american education services, they are both federal and private, I am drowning in student loan debt, when I graduated 4 years ago with my XXXX in XXXX I owed approximately {$160000.00} in student loan debt, I have been paying approximately {$1000.00} a month since XX/XX/XXXX and my payments just went up again, meanwhile I still owe {$160000.00} in student loans, my balance does not appear to be going down but actually going up, I have other monthly expenses such as a mortgage, car, utilities etc that I am now having a hard time paying, I had to file a chapter XXXX back in XX/XX/XXXX, I work full time as a XXXX and make a decent salary but these student loans are killing me and I can't get ahead, I was divorced recently so my filing status changed to single, I am on an income driven repayment plan with XXXX and when I submitted my renewal application with my new single filing status my payment went from {$270.00} a month to now {$370.00} a month starting in XX/XX/XXXX, my payment with american education services just increased from {$470.00} a month to {$490.00} a month due to interest rate increase, XXXX XXXX increased from {$110.00} a month to {$110.00} from interest rate increase, and I am now waiting to see if my payment with navient of {$220.00} a month is going to increase as well, I have tried desperately to get these amounts lowered, but all 4 companies said there is nothing more they can do, I am ineligible for forbearance or deferment as I have exhausted all of that, my ex spouse is a cosigner on most of these loans and if something happens to me and I can't pay them, they will go after him. I need some help here, this is no way for a person who is educated and works so hard to throw money out the window to these lenders every month and not see a light at the end of the tunnel, XXXX said my loan would be forgiven in 25 years ... .in 25 years, I will be XXXX years old, these lenders only look at your income, they don't factor in your other monthly expenses, and they don't seem to care, even with a chapter XXXX
|
06/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have ask Fedloan Servicing on XX/XX/2019 via email to provide me with the estimated value of my loan in 25 years when it will be forgiven. No response see was provided until XX/XX/2019, which stated that it is impossible to calculate. I gave them an average payment I make per month and the interest rate and asked them to calculate that on XX/XX/2019. No response was given until XX/XX/2019 stated it was impossible to calculate. The problem that they refuse to acknowledge is that I have a right to know the approximate value of my loan at the end of the term. I owe {$180000.00} at this point. I have paid {$26000.00} in 6 years on the loans and only {$1000.00} has gone towards principal. I have no way of getting ahead on these loans without information. They refuse to provide that. It is criminal how little of my payments have been used to cover principal and I am also complaining about this. I have called in multiple times in the past to find out if there are better programs available to me and none are given. At this point, i can only guess that I will owe over {>= $1,000,000} at this rate putting me owing an amount of taxes I will never be able to afford. I need help to figure this out because I am in financial ruin over this and will most definitely be bankrupt at the end of the term and need to figure out my options. I can't do so without an somewhat accurate idea of what my financial situation will be which is based in this loan and some sort of payment plan that doesn't have me giving tens of thousands of dollars to a government agency via a ridiculous amount of interest they charge that can not even be applied to hiring staff educated enough to answer a simple question. I have paid {$26000.00} for 1 simple question to be answered and I would like a response. In XX/XX/2019 after complaining about this via the CFPB website, Fedloan Servicing sent a response telling me how much I would owe in 10 years with Public Service Loan Forgiveness. I DO NOT QUALIFY FOR THE PROGRAM THUS THE REASON I ASKED FOR THE TOTAL OWED AT 25 YEARS! PLEASE PROVIDE TOTAL AMOUNT OWED GIVEN MY CURRENT PAYMENT AT THE END OF A TWENTY FIVE YEAR TERM.
|
07/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am filing complaints against my loan servicer XXXX regarding the following issues : There is lack of clarity on the qualifications of public loan forgiveness. I signed up for public loan forgiveness, which was completed by my employer, XX/XX/XXXX. However, I didnt get a response from my servicer, XXXX, as my loan consolidation did not get approved until XX/XX/XXXX. When I received the approval letter from XXXX in XX/XX/XXXX, the letter stated that I had zero qualifying PLF payments. As a result, I interpreted this as a rejection letter because I had been working there since XXXX and made timely payments. In hindsight I realized that the starting period for PLF actually started XX/XX/XXXX because that is when my loan consolidation was approved. Moreover, I didnt know that the PLF certification form was to be submitted to verify qualifying payments retrospectively. Because of this fear that I wasnt on public loan forgiveness, I started to pay more per month than the designated IBR amount. Having doubts, in XX/XX/XXXX, I called XXXX to verify my public loan forgiveness, and they stated that I actually qualify for it. Because of this, I had requested the previous additional monthly loan payments to be re-issued back to me, so that my previous payments would qualify for public loan forgiveness. During this time, I had requested that the previous loan payments, now with IBR amount to be considered as qualifying PLF payments.
I again contacted XXXX in XX/XX/XXXX requesting that the previous payments, now with the designated IBR amount, to be considered for public loan forgiveness qualifications, but it has been almost three years and I have not heard anything from them. I have routinely called them quarterly and I continue to get a response stating it is still being evaluated.
There are two issues I would like to resolve : 1. I am inquiring if my previous payments from XX/XX/XXXX to XX/XX/XXXX to be qualified for public loan forgiveness payments.
2. I am requesting a timely response to the above issues as I have been waiting for almost three years now for a solution.
Please help me expedite and clarify my above situation.
|
09/11/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
You are in direct violation of FCRA 623 ( a ) ( 5 ). Negative re-aging debt on a credit report is changing the delinquency status of an account to fool the credit bureaus into thinking its more recent than it really is, which is what you are doing by reporting the account as such and updating it monthly. I am very well versed in credit law and the practice of re-aging accounts. As you are no doubt aware, a collection is tied to the original account before it is charged off.You report that this account was opened - and therefore you are re-aging this account, which is illegal - so you are in violation of the FCRA, with fines of { {$1000.00} } per incident. I am requesting that you investigate this matter under the FCRA : * FCRA 623 ( a ) ( 8 ) Ability of Consumer to Dispute Information Directly with Furnisher * ( E ) Duty of person after receiving notice of dispute. After receiving a notice of dispute from a consumer pursuant to subparagraph ( D ), the person that provided the information in dispute to a consumer reporting agency shall -- * ( i ) conduct an investigation with respect to the disputed information ; * ( ii ) review all relevant information provided by the consumer with the notice ; * ( iii ) complete such person 's investigation of the dispute and report the results of the investigation to the consumer before the expiration of the period under section 611 ( a ) ( 1 ) within which a consumer reporting agency would be required to complete its action if the consumer had elected to dispute the information under that section ; and * ( iv ) if the investigation finds that the information reported was inaccurate, promptly notify each consumer reporting agency to which the person furnished the inaccurate information of that determination and provide to the agency any correction to that information that is necessary to make the information provided by the person accurate. In addition to the investigation, I am going to have to insist that you remove this illegal account from my 3 credit reports ( XXXX XXXX XXXX ) or you should expect an intent to sue in the mail, because I will have no choice but to take legal action.
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01/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
I had been struggling for years to pay my bills let alone pay on my student loans. I was threatened by PHEAA, in XXXX, PA that I needed to contact them to make arrangements or they would start garnishing my wages. They also added some kind of collection fee. The original amount I owed them was around {$33000.00}. Now with their crazy fees they say I owe {$85000.00}? This is like owing money to a loan shark. I called them in XX/XX/2019 and entered into an income based repayment agreement for {$140.00} a month. They said my provider would be a company by the name of XXXX XXXX. To this day I have never heard from them. I called in XXXX to PHEAA and a rude male asked why I was calling him. I said to make a payment. He said he would take it this time but I need to go thru XXXX XXXX. I told him I never heard from them. He said not his problem that I needed to find them. In XXXX, I was on short term XXXX from my employer and was incapacitated for 5 months with no one to handle my affairs. I'm glad just to be alive at this point in time. PHEAA never notified me of anything and started garnishing my wages. When I became able to return to work I realized what was going on with the garnishment, which is against the code of ethics at the bank I work for. My employer told me to take care of it. I called PHEAA in early XXXX and spoke to a XXXX, who said I couldn't reinstate the original agreement to repay. Didn't care at all that I experienced a very serious medical condition. I think this is unfair and not my fault I fell ill. I asked for his manager to call me and never received a return call. I then called exactly 1 week after and spoke to a XXXX. Said again I can't go back to the original agreement and said basically being sick or incapacitated is no excuse. They said I could pay {$250.00} a month for 3 month then would have to apply for a consolidation loan. That's the best he could do. If I could give back my degree, which had done nothing to make me more successful in life. Only to put me in this problematic situation with PHEAA I would do it in a heartbeat. I just want to be treated fairly and most importantly like a human being
|
03/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I am currently in the Income Based Repayment Plan and have been for several years. At the start of XX/XX/XXXX, my loan was serviced through XXXX. I recertified my Income Based Repayment application and was approved for a reduced payment of {$460.00} ( rounded ) in XX/XX/XXXX. My loan was transfered to XXXX later in XX/XX/XXXX. The first couple of payments came out of my account at the regular amount. Suddenly, starting in XX/XX/XXXX they increased to {$630.00}. I called to ask why and was told that there was an issue with transferring the paperwork, but they would work on sorting it out. I was advised to continue to make my payment at the higher amount to avoid delinquency. Come XX/XX/XXXX, it was still not resolved and I called again before the payment came out to check into the issue. Was told again that there were issues with the transfer and they were working on it. When it was resolved, I could request a refund for the overage that was withdrawn. XX/XX/XXXX, my payment has now increased to {$690.00}. When I called again to get a resolution, I was told that my IBR was not transferred and that is what the XXXX had calculated my payment to be. I had already submitted a recertification in an attempt to facilitate a more rapid resolution and my new adjusted payment as calculated by XXXX was still signficiantly lower than the now {$690.00} I am being asked to pay. I have been very patient and have attempted to work with them, however at this point I am incredibly frustrated. I have paid more than {$560.00} over my calculated payment amount. The last rep informed me that no refund is due to me and that this is just where I am. Also since moving from XXXX, XXXX has told me that my prior payments to XXXX are not included towards my PSLF even though I have paid through XXXX 's auto deduction program my monthly payment consistently ever since starting the program. I asked for XXXX to please review my request for a second review and was told it would take 90 days. 90 days exhausted mid XX/XX/XXXX and I have not heard any response from them at this point. ( The attached documents were what I submitted for the IBR in XX/XX/XXXX )
|
01/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
|
In approximately XXXX, I consolidated my federal school loans with my loan provider, American Education Services ( AES ). In XXXX, the public service forgiveness act was passed, which forgives the balance of your school loans after 10 years of public service. In XXXX, I called AES to inquire what I needed to do to be eligible and if I needed to reconsolidate my loans. I was informed that I could only reconsolidate once, and that I was already eligible because my loans had been consolidated. I was further advised that in XXXX XXXX, after I have filled out the required paperwork, I would be eligible to have the balance of my school loans forgiven. From XXXX through the present, I have worked for the government. In XXXX, I changed jobs from XXXX to XXXX At that time, I followed the instructions from the AES representative and submitted my paperwork for this employer. I currently work for the XXXX. Recently, I submitted my paperwork from this employer to continue my eligibility. However, I was recently advised by AES that I was no longer eligible for public service forgiveness because my loans were not consolidated as " direct '' loans. After hours and hours of trying to resolve this situation with AES and explaining that I had been told in XXXX that I was eligible and that no one had told me otherwise, knowing that I worked for the government and was submitting paperwork for the program, A supervisor told me, " Look, AES is a business. We are not out to look for your best interests. We look out for our client 's interest, and they are about making money. We are not going to assist someone in taking money away from our clients. It was up to you to determine if you were eligible. '' I was further told that " At the time I called in XXXX, the program was new, and the representative gave me the wrong information. '' I think this is completely unacceptable. AES knows that I have worked for the government for almost 15 years because that information is on file. They also know that they were likely providing the wrong information to their customers. There should be some sort of remedy for their deceitfulness. Can you please help me?
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05/21/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
My wife and I have filed paperwork multiple times with FedLoan Servicing to have our billing combined. This has never happened. I also submitted a large sum payment 2 years ago, and have been trying to get FedLoan Servicing to bill me monthly rather than simply treating my loan as paid ahead. On XXXX XXXX, 2016 I notified FedLoan Servicing of these issues using their online " contact us '' email system. I explained the issues, and asked that they contact me as soon as possible. Other than sending a standard automated response almost immediately after I submitted my online email, FedLoan Servicing has never provided a substantive response to my request.
My wife had a very similar experience with FedLoan Servicing a couple of years ago to discuss adjusting repayment options after I lost my job. She even filed a complaint with the Department of Education 's ombudsmun because it seemed they did not want to take any actions that would help us pursue income based repayment options reflecting our adjusted income at that time. In response, FedLoan Servicing lied to the Department of Education and claimed they had responded to my wife 's email, although they never had. I share this because FedLoan Servicing seems to have a lengthy history of disregarding communications, offering consumers the illusion of a convenient communication option but then ignoring these communications. It seems likely that this keeps students in repayment plans for as long as possible that are beneficial to FedLoan Servicing under its contractual agreements as a loan servicer, as opposed to actually performing the function of servicing federal student loans.
No company should profit from servicing loans on behalf of taxpayers in such a poor, underhanded manner. FedLoan Servicing should provide adequate customer service and if the organization does not want to respond to messages submitted via its online log in system, then it should not even offer this as an option as it is a bait and switch. It makes consumers believe they have initiated a communication to address a problem, only to follow up and then continue to be ignored. It 's absurd and must stop.
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10/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I got the loans in XXXX. It's 2 loans : one with an original balance of {$6800.00} ( UNSUB ) and the other for {$6100.00} ( SUB ) with fixed interest rate of 4.625 % for both. I have deferred the loan up until 5 years ago and have been making payments for 5 years in the amount of {$130.00} total for both loans. I went paperless and also was on auto pay. I didn't really check up on the loan status and it was naive on my part for trusting the company. I recently logged on to AES now that they have an app. I was looking at the break down of each loan and it doesn't make sense. The difference between my original balance and principle balance for the unsub loan is barely {$200.00} and the difference for the sub loan is barely {$1000.00}. So in 5 years, I have paid them over {$7800.00} ( including interest ) and only about {$1200.00} went towards the principal balance ( total for both loans )? Thats absolutely insane! I looked up the payment history on my account and it only goes back till XXXX of XXXX. Also when I do the math for the payments that they claim went towards principal balance doesn't add up. They also claim I plaid {$4600.00} towards the principle balance, on the website, but again my total owed still doesn't make sense. I called them and they gave me some erroneous explanations I couldn't even comprehend and didn't really do anything to help me better understand. They basically told me to make bigger payments if I wanted to see a significant difference in the principle balance. I just want to know where all my money went and how they are making these calculations. If my original balance was {$13000.00} and I " paid '' {$4600.00} ( as they claim on my account ) then wouldn't my principle balance be less than {$11000.00} ( currently owed ). I didn't have this issue with XXXX ( who I finally paid off ). Also, AES says they are funded by XXXX ( when I logged on to the app ) and I called XXXX but they had no connection to AES and couldn't really help me out. Please help. I feel like calling AES again is a lost cause. I have been and still am burdened with other student loans and this is a very stressful matter for me.
|
10/31/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I started working at a XXXX XX/XX/XXXX, and have been attempting to work toward Public Service Loan Forgiveness since then. After receiving incorrect advice for my first two years, I finally consolidated my loans through Federal Direct Loan Servicing, and started working toward making my 120 payments. In XX/XX/XXXX, I was trying to get ahead and actually make extra payments toward the principal. Users seem to be punished by trying to actually pay off debt through this program, as once I got ahead of my minimum monthly income-based repayment, they stopped counting my payments. The payments only register in their system if you pay the minimum and only the minimum.
I have been submitting regular applications to PSLF each year to show that I am still working at a nonprofit. Even after doing this year after year, my statements only indicate that I have made 3 qualifying payments toward my largest loans. I have called numerous times asking them to correct this, and though they tell me they can, my statements still only reflect these XXXX payments. Most recently I called today, and was told that even though my most recent application was received XX/XX/XXXX, they still have n't gotten around to reviewing it and tracking my qualifying payments.
Since the time I officially started with FedLoan Servicing, I have without fail made my monthly payments or more. By now I should have at least XXXX qualifying payments made toward my biggest consolidated loan. I 'm tired of calling and talking to various people ( who have different levels of knowledge ), and still not seeing any results. I have for a while felt like I have lost faith in this program, and wonder if I should be trying harder to simply pay back my loans. I fear getting to the end of a ten-year period and finding out that I will never qualify for loan forgiveness, and that in the end I will owe much more than if I were to have been paying it off little by little over that same period of time.
I know CFPB is working very hard to try to make this system consistent and reliable, but I just do n't see the loan servicing industry coming through. Thank you for your hard work.
|
09/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
Older American |
I am filing another complaint as I was not able to upload additional information with my response. The response from the Department of Education to my complaint is unacceptable. As noted in their response, interest would have been capitalized ( added to the principal balance ) after periods of forbearance or deferment, during the consolidation processes, and during the default/rehabilitation processes. The Departments practice of applying payments to past due interest first that has already been capitalized and included in the principal loan balance does not appear to be a fair, ethical practice, particularly since the loan continues to accrue interest on the unpaid principal during the same period. As stated in the Departments response XX/XX/XXXX, the XXXX ( XXXX ) underlying XXXX XXXX Loans were involved in a consolidation process. The XXXX XXXX Consolidation Loan had an original principal balance of {$73000.00}. Yet, as of todays date, XX/XX/XXXX ( 17 years later ), they still show {$71000.00} as the current principal balance of the loan.
I requested and received an updated Summary of Financial Activity from XXXX XXXX showing transactions from XX/XX/XXXX to XX/XX/XXXX, indicating a principal balance as of XX/XX/XXXX of {$71000.00}. Since their summary was incomplete, I added transactions from my records received in previous years from the Department of Education servicers for payments made from XX/XX/XXXX to XX/XX/XXXX ( including Treasury Offsets from my Federal and Social Security retirement income ). I have attached a copy of the financial summary I prepared. The principal balance I derived from those calculations ( INCLUDING capitalized interest totaling {$10000.00} ) was {$59000.00} NOT {$71000.00}. For the life of the loan ( 17 years ), Ive paid {$57000.00}, with {$45000.00} ( 79.6 % ) of that amount applied to interest on a principal balance that included capitalized interest! ).
The response from the Department of Education did not only provide inaccurate transaction data, it also did address any options that I requested that might be available under the circumstances for loan reduction and/or forgiveness.
|
01/15/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I have been on an income driven payment plan for my student loans for several years ( REPAYE program ). Last year ( XXXX ), while my loans were serviced with XXXX I recertified for the IDR program and the amount due for the next year was calculated at {$1000.00} to begin on XX/XX/XXXX ( XXXX until then ). Shortly after recertification, I transferred my loans to FedLoan Servicing. I payed them {$1000.00} in XXXX, XXXX and XXXX of XXXX and {$1000.00} in XXXX.
On XX/XX/XXXX of XXXX, FedLoan Servicing sent me a letter to notify me that they had recalculated the amount due under my payment plan and that beginning XX/XX/XXXX, the payment would be {$1000.00}. I called them in XXXX to ask why they recalculated it and for a record of what information they used to calculate the new amount. Based on my AGI and household size, there is no mathematical way to arrive at a calculated payment for the REPAYE program of {$1000.00}. I contacted them again in XXXX to ask about their progress on the information I requested.
In XXXX I received information, but it did not explain the wrong calculation. I called them that day ( XX/XX/XXXX ) to again argue that that their calculation was incorrect. Two people confirmed that the calculation was incorrect. One did not understand why it was wrong ( and told me that it didn't really matter since it was just off by {$15.00} ) and the other gave an explanation of some sort of error by XXXX ( which does not make sense ) and FedLoan Servicing 's calculation algorithm. I was also told there wasn't a way to change the miscalculation in their system. I was instructed to go to the studentloan.gov website and recertify again so that the correct payment amount would be recalculated.
On XX/XX/XXXX I received the results of the recertification saying that FedLoan Servicing denied the recalculation. The incorrect payment amount still stands.
The REPAYE calculation is simple. FedLoan Servicing has calculated it incorrectly. They have admitted it is incorrect. Yet, there seems to be nothing that can easily be done to correct this problem. I will continue to work with FedLoan Servicing to get it corrected.
|
08/28/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
Servicemember |
This correspondence is in response to my request for a courtesy/good-will credit retraction and the response I received on XXXX XXXX, XXXX. In the letter I was told that such late payments on credit reports could not be removed due to regulations promulgated by the FCRA. Contrary to these assertions, by failing to update previously reported information, FedLoan Servicing Credit is in violation of Section 623 ( a ) ( 2 ) of the FCRA.
FTC advisory opinion which interprets Section 623 ( a ) ( 2 ) of the FCRA. The issue posed in the advisory opinion is how a lender is to handle a situation when subsequent information updates a report that was allegedly accurate when it was made but no longer is accurate in the present time ( i.e., the identical situation I am currently in ). Here is a link to the FTC advisory opinion I am referring to in the rest of this letter. https : XXXX The advisory opinion states that the Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by furnishers, or persons who furnish information to consumer reporting agencies ( CRA ) such as credit bureaus. In particular, this section requires a person that has furnished to a consumer reporting agency information that the person determines is not complete or accurate to promptly notify the consumer reporting agency of that determination and provide any information needed to make it complete and accurate. Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to update accounts as well as to correct.
FedLoan Servicing Credit representatives told me that because the delinquent payments were accurately reported in XXXX and XXXX of XXXX and that FedLoan Servicing Credit will not update this information. However, Section 623 ( a ) ( 2 ) clearly shows that the reports must be updated/corrected regardless of whether they were accurate at one point. *
|
03/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
XXXX denied an IDR application I submitted two times, each time acknowledging they had made an error and promising to submit it correctly.
XX/XX/XXXX Submitted IDR application.
XX/XX/XXXX XXXX XXXX XXXX believes the XX/XX/XXXX letter in the mail was sent in error and I do not need to re-certify by XX/XX/XXXX, which is why my IDR application was denied.
XXXX put me on hold and discovered that because I had changed my due date in the summer of XX/XX/XXXX, I am still due for recertify. She stated she will submit for review and the person who had processed my IDR saw the wrong date so denied my IDR application. When I changed my due date in the summer, I still had 6 months of the 12 months which would be now. She will submit the application for review again.
About a 30 min. phone call.
XX/XX/XXXX XXXX - sending me to a specialist, I waited 10 mins to speak and I will have to wait another 5-10 minutes.
XXXX-I had to ask for her employer id.
Placed me on hold for more than XXXX minutes.
The second IDR request submitted for review was denied because the person assumed that I was doing it too early ( Similiar to the first denial ). She had someone come and look who processes IDR application since she does not. They will try to process it by the end of the business day today.
Again, a phone call of at least 30 mins.
XX/XX/XXXX XXXX Called to follow-up on my application status since they stated it would be processed on XX/XX/XXXX. He noted it shows an expedited app. process on XX/XX/XXXX He is going to one of the processors to see where it is on the cue. He stated it will take 3 days, maybe up until next week due to the snow storm.
XX/XX/XXXX XXXX - I called because my IDR application should have been approved, not denied, again. She said it was not her department. I said I wanted to file a complaint and she said she would transfer me.
Did not get this employer ID #.
She apologized for my application being wrongly denied. She stated she will personally have it done by today and by Weds. morning I should have something in my inbox.
The same application I had submitted on XX/XX/XXXX was finally processed.
|
06/23/2022 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
My complaint is with American Education Services ( AES ) I have had multiple issues with this company for many years including when going through hardship. With the exception of 3 months during Covid, they did not offer assistance in getting making payment assistance and harassed myself and XXXX XXXX XXXX grandmother with multiple calls a day. My most recent complaint involves a payment. I called AES at around XXXX XXXX XXXX on XX/XX/2022 at the number : XXXX to make a debit card payment in the amount of {$190.00}. The payment was accepted, but I did not receive a confirmation number. On XX/XX/XXXX, I noticed that my payment had not posted to my online account. However, my bank statement showed the payment processed and debited from my bank account on XX/XX/2022. I sent an email through online portal and called to find out why. From that point I made phone calls to AES on XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX to resolve the matter. I was told that my payment was pending, that my payment was sent to FED Loans ( without my consent ) by accident but they were working on applying it to my AES, that they could not apply it to my AES and it would be refunded. On XX/XX/XXXX, the representative told me it should be refunded to me within 2-3 weeks. My last call on XX/XX/XXXX, I was told that they ( AES ) couldn't do anything further and that I need to call FED LOANS to have a refund processed. I called FED LOANS who attempted a refund two times and was told within 2 weeks to my payment source ( debit card ). I noticed that on XX/XX/XXXX, the loan was credited to FED LOANS on my credit report. I do not believe any attempt has been made to resolve my problem nearly 2 months later. I'm nervous about continuing payments out of fear that my funds will continue to be mishandled. However, I know that not making an attempt will hurt credit rating and put me at risk for default. I feel like this is a means to keep capitalizing on the interest on my payments. I'm attaching a screen shot of the payment debited from my checking account and call log. Thank you for your time and consideration in this matter.
|
04/29/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
|
Web |
|
I seek your help to reduce a debt that has burdened me for 17 years and threatens to burden me for at least ten more my federal student loan debt. I graduated from XXXX College in Maryland in XXXX and in XXXX, began repayment of my XXXX XXXX XXXX Federal Direct Loan with a combined principal of {$44000.00}. In spite of making timely payments for the past SEVENTEEN years, my current principal balance is only {$35000.00} ( as of XX/XX/XXXX ).
That is a difference of a mere {$9100.00}, or {$530.00} per year for each full year of my payment history. By contrast, I have paid more than {$2500.00} per year.
Since XX/XX/XXXX, I have worked at a major nonprofit institution in XXXX. Although my employer is a qualified employer under the Public Student Loan Forgiveness Program and I made uninterrupted monthly loan payments during the qualifying period, this is not enough. In an email dated XX/XX/XXXX, I received notification that I do not have any qualifying payments because my repayment plan type is graduated rather than income-driven. The notice explained that I could convert my loan to an income-based option and work another ten years to receive forgiveness. I am a single woman and can not afford to almost double my monthly loan payment under the income-driven plans.
I was encouraged recently to learn about the Temporary Extended Public Loan Forgiveness Program and quickly requested reconsideration. I understand that the program is for persons who were denied PSLF due to the wrong payment plan and assumed I had a fair chance at loan forgiveness. However, in an email dated XX/XX/XXXX, I was again advised that I do not meet the qualifications because the amount I paid in the 12 months prior to applying for TEPSLF was not at least as much as I would have paid under an income-driven plan. My current monthly payment amount is {$190.00}. The monthly income driven payment amount calculated by Fed Loan is {$380.00}.
I beg of you, how could I have reached this amount if I was under the graduated repayment plan? This criterion for the TEPSLF continues to punish persons who have been paying faithfully and serving our communities.
|
06/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have had student loans since XXXX ... I went to quite a few schools and graduated in XXXX. I originally had some direct loans and paid XXXX XXXX I think. I had some loans from XXXX that were FFEL loans and then Direct loans for my Masters. ( I am a XXXX ). In XXXX they were all consolidated into FFEL loans and I was told to pay XXXX ( XXXX XXXX ) so I did. I just kept paying. When PSLF came around in XXXX I was told I was on the right plan. I really wasn't told anything except to pay 120 payments and work for public service. In XXXX, I received a letter saying I would have a new loan servicer which would be XXXX. They sent me something to sign even though I don't actually remember that ( they just said I did and sent me a copy of it ) to consolidate with them and just keep paying so I did. I have paid 120 payments. I have worked as a XXXX for all these years as well. I applied for PSLF and received a letter stating none of my payments count because until XXXX they were FFEL loans, and I was under the wrong payment plan when they were consolidated with XXXX. They are saying I need to start all over. Are they crazy??? I have been paying them for what seems like my entire life. The government is the one that consolidated many of my loans to FFEL in XXXX. Many were Direct loans to start with. At this point I am XXXX, and I certainly don't want to start my 120 payments again. I truly feel they made this plan up as they went. In XXXX the game was work in a government job and make 120 payments. Now they want to change the game. Tell us certain loans apply and other don't. Well in my case, the government decided to consolidate my loans into FFEL loans. I could have cared less what kind of loans they were or who I was paying. I was just trying to pay the off. I feel like they are cheating many of us out of something we have been working towards. I have paid 120 payments totally {$39000.00}. since XXXX. I have been cheated and lied to. I am sure I am not the only one in this situation. The system needs to be fixed. It needs to be fair for all of us that have paid, and worked for years thinking we would get our loans forgiven.
|
04/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I had a meeting with XXXX rep and with the XXXX to go over my records from High school which had XXXX plan and recommendations.
Discussion any accommodation would be honored and that teachers can assist me if needed help.
I was pleased/ excited knowing XXXX XXXX would be there to help me accelerate in academically.
Classes that attended Composition Writing essays Problem Solving was a math class which I needed assistance with math binary I reached out to the teacher. His response was really don't know this stuff. I never asked him for help ever. I was embarrassed and felt useless.
STRATEGIES FOR THE TECHNICAL PROFESSION lab class to take a computer apart and put it back together. Reality not class needed since I was not building a computer or going into that kind of field INTRODUCTION TO PERSONAL COMPUTERS this was learning how to turn on/off the computer. How move a curser around. How to create an email. This was useless because at this time computers have been out over decade.
OPERATING SYSTEMSINTRODUCTION TO COMPUTER PROGRAMMIN class learning components of a computer. Learning parts and where to buy them. I was not in the field of building a computer I felt they XXXX to me about meeting my needs in the academic part and lack of support. I felt emotionally lowered my self esteem when I asked for help.
Class being offered were meant for a XXXX technician or repair tech. Education offered did not match to the field/career I was aiming I filled out borrower defense application XX/XX/2020 Financial Department rep had all the paper work ready. Loans didn't cover all the cost. Arrangement was made for me to bring payments to the office lasted for few months. The rest were loans which I can pay after graduation up to 6 months.
Never told me interest will still accrued if payment weren't made. I found out on my own nature of the loans and cost of the school would bring me into debt for life.
Failed to inform me kinds of loans or interest if they were fixed or variable. Increments for each quarter was shown therefor wouldn't realize full amount of the loan. Didn't explain if they were Private or Federal loans.
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09/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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On XX/XX/XXXX I called PHEAA/FedLoan Servicing to inquire about how many qualifying payments I have made toward the loan forgiveness program as I have three different repayment end dates. I have four loans that qualify for the program, I started repayment on these loans at the same time since I only receive on bill through FedLoan and it is always paid in full, and sometimes even additional payments are made. On XX/XX/XXXX I spoke with XXXX ID # XXXX who informed me that she would put my loans in for review. When asked how long that would take she told me 6 months. While I thought that seemed excessive, I said ok. It was not until Saturday, XX/XX/XXXX XXXX one year and five months later ) that I received a letter from FedLoan servicing with a " breakdown '' of qualifying payments. This breakdown still did not tell my why I have different repayment periods so on Tuesday, XX/XX/XXXX I called FedLoan again to ask for a reason why the repayment periods were different. I first spoke with a woman I believe by the name XXXX but her ID # is XXXX. She was unable to help me so I was transferred to XXXX ID # XXXX. XXXX began counting the payments made on each loan, and when the numbers did not match what I had I questioned it. XXXX told me " let him finish and this call will end faster. '' I told him no, I am going to follow along with him and question why they do not add up. In one instance, XXXX said that there was " no bill for XX/XX/XXXX and you only paid {$39.00} of the $ 40-something dollars due. '' I pulled up my payments for that loan for XX/XX/XXXX and XXXX. On XX/XX/XXXX I paid {$46.00} and on XX/XX/XXXX I paid {$51.00}. XXXX could not answer as why there was a discrepancy and just kept saying he would put it in for review. I asked him how long that would take since I waited a year and a half for this response. He told me " case reviews take a long time and there is no time frame for when FedLoan will get back to me. '' I have had trouble getting responses from FedLoan on various issues since 2017 and for that reason I document every phone call. It should not take over one year just to get a response to a question.
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06/24/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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Last year my student loans came into repayment. I got an income driven repayment plan which brought my payments down to {$250.00} per month. This year I did my recertification and due to the sale of a vacant lot which was a money pit for me, my adjusted gross income went up to XXXX. The money was used to pay down my credit cards. I do not have this money any more. Now my oldest son 's loans are going into repayment ( PARENT loans ) ( He graduated on XXXX XXXX, XXXX ) which brings my monthly payment to {$1000.00}. roughly. I pay {$1000.00} for rent, {$1000.00} on a personal loan, and with this payment amount for the student loan. Totaling {$3100.00} per month. My paycheck is {$1600.00} biweekly. totaling {$3300.00} Take the three payments and I 'm left with {$180.00} to pay gas, electric, cable/phone, credit cards, medical expenses ( I have a number of conditions XXXX ), bus fare, and food. I thought they are supposed to make this affordable. This will put me in ruin. I want to make the payments, but I ca n't and do n't have the money to pay this high amount. It 's impossible. I 'm the only one who is working in my home. My husband has not worked since XX/XX/XXXX due to an accident. I 'm it. I need assistance to get this lowered. I am not trying to get out of it. I just want it to be affordable and that it does not put me in a bigger whole. I still have credit cards even though I paid them off, I do n't make enough to pay the bills so I have had to use them again. This is putting an incredible amount of stress on me which affects my pain and my diabetic sugar levels. The first payment is due XXXX XXXX. I have rent to pay on the first and my personal loan on XX/XX/XXXX. How do they expect my family to survive. My servicer is FEDLOAN.ORG This is excessive. I do n't want to file for bankruptcy and wo n't. I do n't want to jeopardize the loans for my youngest son. I will pay but the repayment they are seeking is impossible. I tried looking for another job but they all want me to take a $ XXXX pay cut. I am an expert in my field but no one wants to pay what I am worth. Not even what I make now. My contact number is XXXX
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10/05/2017 |
Yes |
- Debt collection
- Private student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I have 4 private student loans serviced by American Education Services. 3 held by XXXX and XXXX that was with XXXX and apparently has been sold to XXXX but is still serviced by XXXX. After falling behind on my loans, they were sent to different collection agencies ( XXXX and XXXX XXXX ). I recieved a debt collection letter from these agencies ( XXXX XXXX, XXXX and XXXX XXXX, XXXX respectively ) and exercised my right to seek validation of the debts. I sent each letter within the 30 day time limit and have proof of reciept of these letters by the respective agencies. I did not hear from them again, but then XXXX continued to try to collect the debts. I then sent them a letter on XXXX XXXX, XXXX explaining that these debts are being disputed and that they should not be trying to collect until I receive the validation info I requested. At the same time, I disputed all of these accounts through all 3 credit bureaus ( all still currently under investigation ). On XXXX XXXX, XXXX I received a letter from XXXX regarding the credit bureau disputes and asking for more details of what I was disputing. Today I put together a packet for them that included all of the previous letters that had been sent out and also reiterated that I was seeking validation of the loans that they service. Just now I got an alert from XXXX telling me that AES/NCT has reported me 30days late on all 3 XXXX loans. This is WELL AFTER I have sent letters and also during open investigation disputes through the 3 major credit bureaus. It was my understanding that while a debt is being disputed, the servicers can not report negative information until the dispute is finalized. I have recieved absolutely NOTHING to validate any of these loans, yet they continue to run the clock on how many days I am " late '', when in reality I need them to pause and provide me with the requested information. I am frustrated as I feel they are disregarding my letters and are in obvious violation of my consumer protection rights. I have attached all letters sent as well as proof of delivery for your review. I look forward to any help you can offer in resolving this issue.
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12/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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The issue with XXXX started in XXXX XXXX. My IDR paperwork FINALLY was processed ( submitted in XXXX ) and the new IBR rate was more than double the previous year ( {$640.00} to {$1300.00} ) This would make sense if my income changed, but it did not. I did file taxes jointly with my husband that year, but again this amount did not make sense. I called and was told the IBR rate was miscalculated - my husbands student loan debt was incorrect by {$80000.00}. Despite, their mistake, I was still told I had to pay this miscalculated amount ( even though this was not my fault ). After many phone calls and hours of questioning, they agreed to apply for an administrative forbearance. This forbearance, I was told, would not penalize me for not being able to pay this incorrect rate, and wouldve temporary until the next month when the correct IBR rate ( {$940.00} ) was processed. During this forbearance, I paid the amount of interest that would be accrued ( {$950.00} ) but my loans capitalized, adding {$15000.00} onto my current principal. Again, I called, and there was nothing we can do. During this time, I was also concerned about this IBR rate since it was {$300.00} more than the previous year, without any change in my salary. I was told I could apply for a change to the lowest monthly fee, which in this case would be the RePAYE plan. I submitted this paperwork in XXXX, shortly after I found out about it during my first phone call to XXXX. Throughout my subsequent phone calls with XXXX I was told that my monthly payments would be {$940.00} for XXXX and XXXX ( the correct IBR rate ) and then would change to {$640.00} ( the RePAYE rate ) for XXXX. Great. Fast forward to XXXX. My bill for XXXX is now a whopping {$2300.00}. (?! ) Yet again, I have to call and spend hours on the phone explaining the situation and fighting with XXXX. With a XXXX XXXX XXXX XXXX and the holidays, the continued financial hardship XXXX is causing me is putting me over the edge. I have always been willing to work with them and have paid all of my payments on time. Enough is enough. This is negligence and abuse. Please fix this.
Thank you, XXXX
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03/23/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I enrolled in XXXX XXXX on XX/XX/XXXX. I attended the school for 2 quarters ( XXXX ) and withdrew from the school on XX/XX/XXXX. I received a letter from the office of Attorney General on XX/XX/XXXX stating that my restitution claim against XXXX was approved and that XXXX had agreed to waive collection of {$11.00} XXXX in private debt that was owed by students whose last day of attendance was between XX/XX/XXXX and XX/XX/XXXX. My last date of attendance recorded is XX/XX/XXXX. The letter states that no action is required by students to obtain this debt relief. I called AES to explain that I am no longer obligated to make monthly payments in XXXX XXXX. I gave detailed events of my withdraw date and how I felt I was not responsible for the loan since collection were waived. I was told that Im not on a list and I would have to continue making my payments. I requested a supervisor and she told me to upload this letter to my AES account for review and someone will get back with me. I detailed the events and explained how I did not receive the full loan amount and how I am not responsible for the debt since it was waived. It was again determined that I was responsible for the debt but without a reason as to why. I do not see evidence that a thorough investigation was performed to verify my liability to the full debt owed. I made several calls to AES to request my promissory note and disclosures, which I received. Upon viewing the documents for myself, there are many red flags that prove as evidence that my loan has fraudulent activity on it. The last call I made to AES was on XXXX XXXX, XXXX and after explaining my case to someone else, the only solution I was given was to write the loan services and request the loan be discharged after explaining the story and providing evidence. Since I was not provided any contact info other than a name, I searched for the loan servicers contact information online and found nothing. It seems that despite my efforts to resolve this issue with AES, Im being taken on a wild goose chase to clear this debt while interest charges, fees and increasing debt continue to stack against me.
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05/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is a continuation of the complaint i have already made through the CFPB - case number XXXX I contacted XXXX from Fedloan XXXX as she was assigned to my case after submitting a formal complaint to the US department of education. She is in charge of obtaining my promissory note and reviewing my interest rates as I have received previous documentation stating my interest rate was higher then the fixed amount. I sent her an email requesting to have a discussion regarding my repayment terms now that they have been changed to 120 months- to find out what my payments would be, how much my loan amount would be reduced etc.
She called me on XX/XX/XXXX I informed her of the response I received from the CFPB regarding change in payment terms. She stated that typically the 120 months would start in XX/XX/XXXX, stating that my previous XXXX years of payments under the standard repayment plan ( I have paid several hundred dollars more then the actual amount in an attempt to pay it off faster ) would not go towards the 120 months. I questioned her on this because this was FRAUDULENT behavior on the part of Fedloan. My terms from the beginning should have been 120 months ( per US department of education guidelines which they state they follow ).
Now that I caught them and made the formal complaint I CAN NOW RECEIVE THE CORRECT TERMS??? If that is the case FEDLOAN is continuing to DEFRAUD ME. She then informed me that my loan accrues {$15.00} in interest per day, approximately {$480.00} a month- approximately {$5700.00} a year. THIS IS COMPLETELY INCORRECT. My XXXX XXXX states my student loan interest received by lender is {$10000.00} over the past year. If FEDLOAN doesn't credit me for the months I have paid ( started paying my loan XX/XX/XXXX under the standard repayment plan ) which is XXXX years of payments they are now defrauding me of approximately {$27000.00} or MORE.
Yesterday- XX/XX/XXXX I received my new repayment terms and they were 120 months starting XX/XX/XXXX. I refuse to allow Fedloan to continue to act in corrupt ways and take advantage of me which is why I decided to submit another formal complaint.
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02/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been communicating with XXXX since XX/XX/XXXX to opt out of IBR and change my payment plan to a lower payment plan. I speak with someone at least once each month since XXXX, XXXX and EVERY SINGLE MONTH I'm told that the following month everything will be corrected. I was told twice that I needed to do make opt-out payment, which was done in XXXX, XXXX, and then the correct payment of approximately {$1500.00} will start in the XXXX, XXXX. I was told that the bill is generated approximately 10 days before my bill is due, which is the XXXX or every month. I logged into my account today to confirm the payment and I see that the correct income payment amount of approximately {$1500.00} is not reflected, but instead a regular payment of over {$2500.00} is showing. I CAN NOT pay this amount! I have been diligent in trying to get this resolved, and every single month I get another excuse of why it has not been corrected. This is reflected on my credit report, as well. I need this to be corrected immediately so that the correct lower amount of approximately {$1500.00} is reflected.
Please note that on XXXX, I spoke with XXXX ( # XXXX ). I also spoke with XXXX prior to this date ( although I don't have her employee number ). I spoke with XXXX prior to this, who is a manager and said that she would escalate this to be done in XXXX, but it was not done.
On XXXX, I called and spoke with XXXX ( # XXXX ), who, after I indicated I was furious and need to speak with a manager, promptly put me on hold, refused to assist me, and ignored my requests and needs. Please also consider this an official complaint about XXXX ( Employee No. XXXX ).
Later on XXXX, I spoke with XXXX ( # XXXX ) who told me that NOW my payment will be in effect in XX/XX/XXXX and I have to make ANOTHER administrative forbearance payment. Please look in my file and you will see that I made an administrative forbearance payment in XXXX, XXXX and possibly in XXXX, XXXX. This is completely unacceptable.
I am looking to have this resolved immediately - meaning, before my XX/XX/XXXX payment is due. I expect someone to resolve this and to contact me.
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06/11/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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In XX/XX/XXXX , it is alleged b y Fedloan that I m ade a late payment on my student loans. Whether this is true or not is the matter at hand. What I 'm filing a complaint about today is that after Fedloan reported this to the credit bureaus, it shows up as XXXX delinquent accounts since my student loan was in XXXX installments. But this is misleading and inaccurate for the following reasons. When Fedloan sent me emails they said, " my account is ready to be paid. '' Note, it did not say accounts, plural. When I mailed in a check each month, it was paid with one che ck. When I paid the loan off in full in XX/XX/XXXX , I made one paym ent with one check to satisfy the remainder of the loan. I made one late payment, it should be reported as such. A prospective employer, landlo rd, mortgage provider view me as someone who made XXXX late payments. But I 'm not. Fact. I tried contac ting Fedloan and the credit bureaus but they ignore me. It is very difficult to get a hold of someone from the credit bureaus. This misleading and inaccurate info on my credit report has hurt me financially. What was once a viable next step in my life of purchasing a hom e has become a nightmare that likely wo n't happen until all these negative remarks are off my account in the year XX/XX/XXXX . I 've been told by landlords my credit score is too low . When I applied for a personal loan, the interest rate was 32.5 %! Is that even legal? Update : I got an email from a crimina l investigator w ith some organization. I was so excited that someone might be investigating criminal charges again st Fedloan, I told all my friend s. One said be careful, figure out who is contacting you. I googled it and found this organization is actuall y Fedloan! Why would Fedloan send a CRIMINAL investigator to contact me without saying they are from Fedloan? More misleading and shady behavior from a corrupt organization. Is there goal to scare and intimidate me? In the last email from this investigator he says, " we will consider your case closed if you do n't contact us. '' Hahahaha! This is far from closed Fedloan.
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04/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I have a loan that was previously serviced by XXXX XXXX, but was transferred to American Education Services ( AES ) in XXXX. Prior to the transfer I re-certified my Income Based Repayment ( IBR ) plan through XXXX XXXX. I received a confirmation from XXXX XXXX that my IBR application had been approved on XX/XX/XXXX ( see attachment ). Subsequently, my loan was transferred from XXXX XXXX to AES. AES sent me a letter in XX/XX/XXXX saying that if I did not re-certify my IBR plan by a date in XX/XX/XXXX ( a date that had already passed ), interest on my loan would be capitalized and I would have a new monthly payment amount.
I called AES immediately and was assured that the IBR application was probably not processed yet. I was asked to send my confirmation from XXXX XXXX that it had processed my IBR application. I faxed the same attachment that I have included here. Weeks passed and I did not hear from AES about whether they had fixed the problem. I called again and was told that they had located my IBR information and they would fix the problem.
On XX/XX/XXXX, AES erroneously capitalized {$670.00} of interest on my loan and added it to the principal. It also increased my monthly payment amount from {$10.00} to {$50.00}. I again contacted customer service and was told that they were aware of the mistake and were working to fix it. Nothing happened. Eventually my payment amount was lowered to $ XXXX/month and I was told that my IBR status had been approved. However, AES did not remove the interest capitalization from XX/XX/XXXX. I called customer service again and was assured that the capitalization takes time on their end to correct but that they were aware of the problem and would fix it.
It is now XX/XX/XXXX and nothing has been done to remove the erroneously capitalized interest from my loan. I do not relish the idea of speaking to a clueless customer service agent from AES again and going through the whole story. It has become clear that AES does not intend to do anything to address the problem. Interest was erroneously capitalized on my loan, increasing my principal balance. This is akin to theft.
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07/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been waiting since XX/XX/XXXX for Fed Loan to correct my PLSF payments. I should have 39 qualifying payments from XX/XX/XXXX through XX/XX/XXXX, yet Fed Loan is discounting 6 eligible payments from XX/XX/XXXX through XX/XX/XXXX. Initially Fed Loan stated that I was inadvertently in a paid ahead status that I never requested. Then in XX/XX/XXXX, Fed Loan incorrectly indicated that my payments were in forbearance. This is not accurate and I substantiated this fact to the Department of Education in XX/XX/XXXX. Additionally, as proof I have the verified Employment Certification forms that cover this period. Even though I have enrolled in the IBR plan and submitted the necessary documentation, Fed Loan Servicing is unable to bill me accurately and has changed the minimum required amount several times during the last three payment years, without informing me. From XX/XX/XXXX until XX/XX/XXXX, the statements indicated that the amount due was {$0.00}, yet I made payments. From XX/XX/XXXX until XX/XX/XXXX, the amount due ranged from $ 62.00- {$64.00} per month and I was penalized in XX/XX/XXXX and XX/XX/XXXX for paying the exact amount due! Fed Loan representatives told me that I had not satisfied the minimum amounts that Fed Loan asked for and that I had to make additional payments. When I followed these instructions, I was penalized again for being in a paid ahead status. I should not be penalized when Fed Loan Servicing fails to inform me of changes in my required payments and provides conflicting information in writing and every time I call for assistance. I had no choice but to use my best judgment and pay more than the statements indicated, yet Fed Loan Servicing still will not process these as eligible PLSF payments. FedLoan refuses to directly respond to my query but instead has referred me to their Ombudsman Office or Borrower Experience Advocate. These individuals tell me that they are still waiting for a decision from FedLoan. I believe that Fed Loan is mismanaging my PLSF payments and deceptively trying to cover up their accounting and administrative errors at my expense.
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07/13/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Fed Loan servicing is refusing to remove an inaccurate 90 day late mark on all three of my credit bureau 's reports in XXXX of XXXX on several of my loans. However, my letter that I received from Fedloan clearly states I was in Forbearance from XX/XX/XXXX - XX/XX/XXXX. I have disputed with all three credit bureau 's and Fedloan refuses to remove it even with the attached letter they sent to me with the dates clearly listed on the letter sent. They continue to report this as a 90 day late mark, stating I never entered into Forbearance until XXXX of XXXX.
Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA.
At the time, even if my payments were late in XXXX of XXXX, and Fed Loan accurately reported them as late. Fedloan, later granting a forbearance for that time period, per the cited opinion, Fed Loan has the duty to update the accounts to show that there were no late payments given the account status of being in forbearance during the period late payments were originally reported.
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11/14/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In short, FedLoan Servicing can not be trusted to correctly count the number of qualifying payments made for PSLF. They have repeatedly given me incorrect and misleading information about the number qualifying payments I have on my loans before I am eligible for forgiveness. As I have certified my employment properly, these numbers should be continuing to increase by one qualifying payment per month. Instead, here are the dates of letters I received from FedLoan Servicing and the number of qualifying payments they told me I had made in that letter : XX/XX/XXXX 52 Qualifying Payments XX/XX/XXXX 52 Qualifying Payments XX/XX/XXXX 52 Qualifying Payments XX/XX/XXXX 63 Qualifying Payments XX/XX/XXXX 74 and 77 Qualifying Payments ( for the two federal loans I have always paid together ) XX/XX/XXXX 67 and 76 Qualifying Payments ( for the two federal loans I have always paid together ) XX/XX/XXXX 44 Qualifying Payments XX/XX/XXXX 84 Qualifying Payments XX/XX/XXXX- Letter from FedLoan- CFPB Response 84 Qualifying Payments XX/XX/XXXX Letter from FedLoan- rejection of PSLF Application 100 Qualifying Payments Most notably, how could the number of qualifying payments between XX/XX/XXXX and XX/XX/XXXX DECREASE by over 20 payments? How could it then increase in 4 months (XX/XX/XXXX ) by 40 payments?? They are just throwing random numbers out there.
I was rejected for PSLF on XX/XX/XXXX and in that rejection FedLoan stated I had made 100 qualifying payments. Just two months earlier, on XX/XX/XXXX, they told me I had made only 84 qualifying payments. This is not possible.
This organization has no idea what is going on. Of course they did not provide an accounting of the payments they counted or didn't count as qualifying with my XX/XX/XXXX rejection, because they are just throwing random numbers out there. I have requested an accounting from them directly anyhow. According to my records, I have made 120 qualifying payments, and it is undisputed I have worked for a qualifying federal government agency continuously since XX/XX/XXXX. I should qualify to have the balance of my federal student loans forgiven under PSLF.
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10/29/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
I attended XXXX from XX/XX/XXXX to XX/XX/XXXX. At the end of the Fall semester in XXXX, I spoke to a counselor, about discontinuing my enrollment, because my grandmother and mother were having serious issues with their house, that was in the flood zone of XXXX. I was told by the school that I could register for the semester, and if I had to withdraw because of XXXX that my costs would be covered, and my transcript would reflect the mitigating circumstances. Well, I was forced to withdraw, and move back to XXXX XXXX to help with clean up and to rebuild, and now the VA says I owe the money for withdrawing. Also, there is no mention of mitigating circumstances anywhere on my transcript. I attempted to go to the school, but the building was empty, and when I tried to contact the school, I found out that they had changed locations, and none of the same people were still there, and I was told that there was no record of them having talked to me about mitigating circumstances. I was also told that the school would soon be closing for good. When I was told that I could withdraw without penalty, the counselor also told me that my Post XX/XX/XXXX GI Bill wouldn't cover another semester after the Winter of XXXX, leading me to believe that I could not graduate anyway, which strongly affected my decision to withdraw.
I have since found out that I had enough left of the GI Bill to cover another semester, but I can not find ANY schools that will take any of my XXXX credits as transfer credits. When I apply for jobs, I am laughed at when they get to the XXXX part of my resume. I have been told by several former classmates that they are also having the same problems, and we all remember being promised that all of our credits would transfer to any other accredited school, and how XXXX students were among the elite, and super successful, like XXXX XXXX. I feel like I have been lied to, manipulated, and taken advantage of, and feel like I have no recourse. I feel like my time at XXXX was a waste of time and money that I will be paying for, for decades, and now that the school is closing, I will never even get a degree.
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05/06/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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On XXXX/XXXX/XXXX, Fed Loan Servicing inaccurately reported, previously cleared, information causing XXXX XXXX 's credit score to drop approximately XXXX points. To make matters worse there is no record that the report from XX/XX/XXXX occurred and came to fruition only after he tried to make arrangements with Fed Loan Servicing for a forbearance. He was re-assured in a phone call to Fed Loan Servicing XX/XX/XXXX that no negative credit reporting was scheduled to occur, yet within 30 days of that phone call negative information posted to his account. Fed Loan servicing inaccurately reported negative credit information on XXXX/XXXX/XXXX. This has created financial difficulty for XXXX XXXX. He has been financial burdened from the mistake and the information on his credit report is not accurate. He has had difficulty from XXXX/XXXX/XXXX accessing credit, student loans, moving, car loans, and had to pay higher interest on debt as a result of inaccurate reporting. All previous negative credit reporting from XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX had been removed from the credit report ( by XX/XX/XXXX ) but now is inaccurately shows as 120 - 149 days late in XX/XX/XXXX ( as if default occurred XX/XX/XXXX ). Fed Loan Servicing illegally reported inaccurate information by changing the date of the already vindicated delinquency from XX/XX/XXXX. This Fed Loan servicing report is against the law because they re-reported previous delinquency from XX/XX/XXXX XX/XX/XXXX ( which was removed XX/XX/XXXX ). This is against FCRA Section 623 ( a ) ( 1 ) ( A which states : " it 's illegal to report information that you know or believe is inaccurate ... '' XXXX XXXX was unable to access financial resources as a result negative credit reporting because Fed Loan re-aged ( inaccurately changed the date of the first delinquency and has no record of doing so ) which is duplicative reporting and is in violation of the CRA Appendix A to Furnisher Rule Part 660. This rule says that a reporting agency must follow policy and procedures to prevent re-aging ; which Fed Loan Servicing failed to do as evidence by their denial of appeal.
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02/22/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am enrolled in Public Service Loan Forgiveness and as a result have FedLoan Servicing as my servicer. I have continual problems with them as my servicer. I recently got married and changed jobs per my contract I submitted new information for my Income Driven Repayment. When I did so I got a message saying this had been approved on XX/XX/2018. Then on XX/XX/2018 I received a message saying my IDR request was denied because it was too early for my annual re-certification. At the time I was traveling so on the morning for XX/XX/2018 I called as was told that the rejection message was automatic and did not apply to me since I had a change in status. The representative reported to me that my new IDR repayment would begin on XX/XX/2018 ( this is what I expected ). I logged into my account that night to see that a forbearance period had been applied to my account for XXXX. I never requested this. I was fully expecting to make my payment for XXXX. I called the evening on XX/XX/2018 and spoke to someone who reported that yes, this had been applied and that I would need to speak to a counselor to have this resolved. I was transferred and then was on hold until they closed at 9pm. I called back today XX/XX/XXXX and a counselor removed the forbearance but let me know that it would take XXXX business days. I asked about my XX/XX/XXXX payment and they reported that I should log back in on the XXXX and if it didn't go through to call again. I was on hold for 20 minutes before being able to speak with someone this evening.
The poor service I receive from the U.S. Department of Education is not acceptable. My interest accrues daily. Each day I wait for them to resolve an issue costs me {$30.00} in interest. It is so concerning to me that a forbearance was applied to my account without my knowledge- especially given how quickly interest capitalized on my account. Missing one monthly payment that I was fully prepared to make will cost my thousands over my repayment period. It is also unacceptable to have to continually call back- and very difficult to do so since I work two jobs in order to repay these very loans.
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10/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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fedLoan Servicing provides contact information that the customer is supposed to use to get information from the loan service provider regarding their loans. I called the phone number clearly provided by the loan provider ( XXXX ) to try to reach the loan provider regarding " rebate adjustments '' that were added to some of my loans on XX/XX/17. I wanted clarification on what these " rebate adjustments '' were I was not certain why they were added to my loans. After dialing the number, I went through the numerous phone type checkpoints where I verified all my information and where they repeatedly asked my if I wanted to make a payment. After a bunch ( how many is a bunch lawyers might as *eye roll* ) I was told by the robotic recorded voice that I was 1 minute away from speaking with a customer service representative. The phone rang a couple times and then the call ended abruptly. I did not hang up and the call ending was certainly due to something on the loan provider 's end. How can I be so certain I didn't end the call ( is probably something lawyers would ask XXXX XXXX )? I called back directly after and that call ended abruptly as well, this time before the robotic voice even read me a menu.
All I want is information about my loan. I would like clarification about what a " rebate adjustment '' is and how/if I can avoid incurring them in the future. I shouldn't have to call repeatedly to speak with a real person to get this information, not to mention that this information should just be easily and readily available without having to contact customer service in the first place. Thank you very much Loan Provider for my education, I really can not extend more gratification towards the incredible opportunity that you providing me these loans has granted me. I would like to pay you back in full, with interest! I think you deserve that. That being said, quit being so XXXX XXXX and have some decent customer service ( oh my gosh he used a derogatory slur *eye roll* ).
Keep your dicks in your pants and leave the female interns alone. Im looking forward to hearing back from you. Thanks - XXXX XXXX.
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03/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Good Morning, On XX/XX/XXXX my loan payment of {$590.00} was due. A payment of {$400.00} was made on XX/XX/XXXX and {$190.00} on XX/XX/XXXX satisfying this payment.
A few days before my due date I received an email advising I owed {$400.00} to my XX/XX/XXXX payment.
On XX/XX/XXXX, I called XXXX XXXX at XXXX and spoke to a customer service representative after reviewing my payment history and could clearly see the issue was what the company did with the XX/XX/XXXX {$400.00} payment. The representative checked my records which was expected but after a good amount of time passed I felt as if he was looking for any reason to make the issue my fault. However, he could not find an issue and I was advised he would submit an action to have the {$400.00} credited to my XX/XX/XXXX payment. This would take 7-10 days.
On XX/XX/XXXX, I called XXXX XXXX at XXXX and spoke to another customer service representative as the {$400.00} was not credited to the XX/XX/XXXX payment in the time period advised and my XX/XX/XXXX bill was showing I owed a payment due of {$990.00} and not the regular {$590.00} on XX/XX/XXXX. She advised that the other representative did put in to have the {$400.00} credited to the XX/XX/XXXX payment but it would take much longer for this to be credited with a timeline of 4-6 weeks. 4-6 weeks?!?! What financial institution, business, or otherwise takes 4-6 weeks to make account related changes?
Full disclosure this is not my first issue with XXXX XXXX and have had to stay on top of my student loan account due to the amount of mistakes they make in servicing my loan. Most are minor in example not processing an ICR plan reapply in an attempt to get my spouse to sign paperwork on my loan despite having all of my loans prior to being married.
However, considering the issues and my status of applying for loan forgiveness I believe these issues are related to cause issues down the road when applying for the forgiveness.
At this point I feel I have no other option but to file a complaint with the CFPB every time I have an issue because there is no other real recourse for XXXX XXXX actions.
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05/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have XXXX student loan token numbers for Direct federal loans taken out for XXXX school. I am currently on th e Public Service Loan Forgiveness ( PSLF ) progra m with FedLoan Servicing as my servicer. My loans were originally serviced by XXXX XXXX , where I was enrolled in the Pay As You Ear n ( PAYE ) pr ogram. I made qualifying PAYE payments between XX/XX/XXXX and XX/XX/XXXX . During this time, my employer paid $ XXXX /month towa rds my loans, and I paid the remaining amount. XXXX XXXX never mentioned to me that I was not enrolled in the PSLF program despite working for a XXXX ( XXXX ) ( XXXX ) employer. Once I learned that I was not officially enrolled in the PSLF program, I had my loans transferred to FedLoan Servicing i n XX/XX/XXXX by filling out an employer certification form, indicating that I qualified for the preceding year. Sinc e XX/XX/XXXX , I have been trying to get FedLoan to accurately calculate the number of qualifying payments I have made for that preceding year. I have received from XXXX XXXX my payment history, and submitted that information to FedLoan. FedLoan indic ates that, instead of qualifying 12 payments from between XX/XX/XXXX and XX/XX/XXXX , I mad e 4 qua lifying payments on XXXX of my loan tokens, and 9 qu alifying payments on the remaining XXXX loan tokens. I have not yet filed the employer certification form for the payments made between XX/XX/XXXX and XX/XX/XXXX . I have called every month in an attempt to get an update on the calculation process. I have been told that the calculation should be processing, but after 6 months I have received no information. In addition, I 've asked whether my paid ahead payments would count towards my PSLF qualifying payment count, and was told yes. I am unclear as to whether this is accurate. I ask because I believe I may somehow be paid ahead with my current payments ( with my employer 's $ XXXX /month con tribution ), and can not determine how much I need to pay each month to make a qualifying payment. FedLoan will not provide me with that information.
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03/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My federal student loan repayment administrator, XXXX, has been overcharging me for the last three months by adding a charge labeled an " Additional Amount Requested '' ( which I am not requesting ) to the amount my bank account is auto-debited each month.
Each month, my online XXXX account says my monthly payment is set, and the " additional amount requested '' field is set to {$0.00}. Then I get an email from XXXX that says I will be charged an " additional amount requested, '' bringing the total to be debited to $ 40-50 above my agreed upon direct debit per month. Images attached document this discrepancy for XX/XX/XXXX.
The specific inflated charges are : XX/XX/XXXX : Direct debit Monthly Installment Amount set to {$110.00} ; unauthorized " Additional Amount Requested '' charged : {$53.00} ; total charged on XX/XX/2019 : {$160.00} ( + {$54.00} from direct debit agreement ) XXXX : Direct debit Monthly Installment Amount set to {$110.00} ; unauthorized " Additional Amount Requested '' charged : {$53.00} ; total charged on XX/XX/2019 : {$160.00} ( + {$54.00} from direct debit agreement ) XX/XX/XXXX : Direct debit Monthly Installment Amount set to {$110.00} ; unauthorized " Additional Amount Requested '' to be charged, per email on XX/XX/19 : {$43.00} ; total XXXX said via email was to be charged on XX/XX/2019 : {$150.00} ( + {$44.00} from direct debit agreement ) ( XX/XX/XXXX XX/XX/19 direct debit payment suspended by XXXX phone representative ; one-time payment arranged instead ).
I have emailed and called XXXX to resolve this issue multiple times. In XX/XX/XXXX, I received the response below saying the issue would be fixed ( image attached ). Instead, I was overbilled another {$54.00} in XX/XX/XXXX, and the company did not respond to an email complaint. On XX/XX/XXXX, when I received an email notifying me that I would be overbilled another {$44.00}, I spoke to two customer service representatives by phone who were unable to tell me why I was being overcharged. A representative instead put my direct debit on suspension, meaning I lose the lower .25 % interest rate promised with direct debit.
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12/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I re-applied for my XXXX plan this year. After being denied ( because I applied " too early '' despite being prompted to re-apply ) then accepted after applying again ( after another 2 months of waiting for a response ) I was given my new calculated monthly payment of {$520.00} that was due to begin on XX/XX/XXXX. I changed my direct deposit amount accordingly and have made payments since then.
Now, my monthly payment ( starting in XX/XX/XXXX ) has inexplicably dropped to {$110.00}. While I would love to be paying less for my loans, it was odd to me that this changed in the middle of the payment year.
I called XXXX in XX/XX/XXXX to discuss this issue once I inadvertently discovered it. They were unable to explain why this happened, except to tell me that I have been overpaying my account. Obviously I am confused by this answer because I have been paying the exact amount they told me to pay. This amounts to consumer fraud given that they either over calculated my payment or are now attempting to trick me into paying less now in order to gain more interest in the future.
In addition, I have concerns regarding the tracking of the PSLF program. I have only 14 months of qualifying payments recorded in my account, despite 36 months of enrollment and payments. I also called XXXX to discuss this. They informed me that 9 months were not added in by mistake despite an application and payments on file. XXXX informed me they would submit this for review and I would receive an answer in 60 days. There is no form or letter in my account to verify that this review is in fact occurring. Finally, they told me that 2 months in XXXX ( XXXX and XXXX I believe ) I am listed as being in deferment/forbearance. I have a record of payments for those months and I never submitted paperwork requesting that status or was informed of it. They refuse to count those 2 months of payments towards my PSLF. If you 're keeping track, that still leaves 11 months of payments not counted towards my PSLF despite FedLoans confirming they have paperwork on file. The only explanation I received was that they were " behind '' in tracking.
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12/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have spoken with Fedloan multiple times over the past few months about getting all of my loans into a REPAYE plan and placing all my loans on the same schedule as I am a medical resident and qualify for the PSLF program and need to be in an IBR plan. I was approved for the REPAYE plan on XX/XX/19 and all my loans were placed on the REPAYE plan. Then, a few weeks later on XX/XX/19, out of nowhere, some of my loans lost their forbearance and deferment status and were suddenly placed in repayment on a Standard repayment plan. I called and was told that this was a mistake and my loans were going to be replaced into forbearance so that all my loans would go into repayment at the same time. That was fixed and all my loans were back in REPAYE. Then, on Friday XX/XX/19 I received a letter saying my loan terms were recalculated and I was placed back into the standard repayment plan. I called on that day and was told that an error occurred on behalf of fedloan when my application for REPAYE was initially approved. They said I should have never been placed in the REPAYE plan and in order to get my loans back on the REPAYE plan they must generate an exit bill that I have to pay in order to go pack into REPAYE. My conversation was left stating if I pay the generated bill of {$5.00}, all my loans will go into REPAYE when they process my IDR application and I will not be responsible for any other payments towards my loans during the months it takes to process this. On XX/XX/19 I paid the {$5.00} bill and was told it would take up to 20 days to process my IDR application ( that at this point was submitted on XX/XX/19 ). Today is now 20 days since payment and my account has not been switched back into REPAYE and I received a new bill for XXXX of over {$3000.00} since I am still on the standard plan. Since I am eligible for PSLF, I have now missed out on 2 payments towards the program, which is frustrating as I am eager to begin making eligible payments towards the program. Throughout all of this, I have contacted fedloan multiple times via phone and email. My email on XX/XX/19 was never answered by the company.
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03/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am submitting a complaint about not getting adequate help with reducing my payments to XXXX XXXX XXXX, loan # XXXX XXXX XXXX. My balance is almost {$300000.00} which I will never be able to repay. I can not make the {$720.00} loan payment they are asking for. Every year I call because the payment is too high and each year they put me on a Forbearance. They claim that I am at the lowest payment amount for my salary. They go by students gross salary and not their take home pay which is what should be calculated. They are not taking into account deductions that come out, a persons personal expenses to live. ( See enclosures ).
I called XXXX XXXX XXXX on XX/XX/XXXX, and I spoke to XXXX, ID no. XXXX and she told me I can not switch to another payment plan as this is the only plan I can be on. I inquired about ungrouping my loans so that I can make payments to the lowest one and work my way up to the highest. She told me they dont do that.
I do not want to continue getting forbearance as this is only prolonging my ability to retire. I am not trying to work until I die, but want to live out my senior years in retirement, not working for the rest of my life.
I am writing to ask that you as my elected leaders, and The Department of Education change the laws so that once and for all students in debt be able to repay their loans without the hassle of trying to make a payment they truly can not afford to pay.
Enclosed is copies of my expenses, my loan payment page with my balance, and scenarios of different payment options. Even if I sacrificed something in my budget it would not allow me to sustain basic living. I am however, willing to make a diligent effort to pay the {$420.00} payment I was paying when I started to repay in XXXX. I am also paying to support my daughter who has not been able to find employment since going to a school that has closed but the student loan company will not forgive her loans because she graduated. The school deceived my daughter in that she would be able to find suitable employment in her field of study. To date she has not so I am still financially taking care of her.
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05/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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My name is XXXX XXXX. I currently have loans in repayment with FedLoan. I only bring home {$3400.00} each month. My household consists of my husband and my son. My husband has not worked since XXXX and can not work due to his condition. He has XXXX XXXX XXXX XXXX and is in and out of hospitals and requires several medications to try to keep his illness under control and avoid further progression. I am also a XXXX with multiple health issues including XXXX, XXXX, and XXXX XXXX XXXX. My youngest is a full time student and does not work. From my paycheck, I pay the following : Credit card debt approximately {$25000.00} ( I have had no choice but to use my cards to pay bills, medical appointments, medications ) Rent {$1100.00}, Transportation for myself for work and my son for school. {$600.00}, XXXX $ XXXX, XXXX {$200.00}, XXXX {$190.00}, Medical bills total owed so far in deductibles and copays {$5000.00}, food $ XXXX, medications XXXX Fedloan is requesting me to pay {$570.00} with the first payment due on XX/XX/XXXX. I contacted Fedloan today ( XX/XX/XXXX ) and spoke with XXXX who indicated that I could not change the amount I had to pay. There is no way I can pay this amount per month as you can see what my income has become. It would leave me with no resources for any emergent care my husband would require. Mind you, that the monthly payments listed does not include the credit cards. As indicated before, I have been using the cards to pay for certain bills. I am not saying I do not want to pay. However, I feel that I can reasonably pay the {$250.00} which is what I was paying previously. XXXX indicated that this is the minimum because it is a parent plus loan and I dont qualify for any other plans. However, this is basically setting me up for defaulting, would affect my sons education and our livelihood. This in turn can lead to my ending up homeless if I cant pay my rent. My rent goes up every year. I really need assistance. I want to pay but I can only pay what is within my means. I can be reached at XXXX. I thank you in advance for your assistance. FedLoan Account number : XXXX XXXX XXXX
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08/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I am currently in the Public Service Loan Forgiveness Program ( PSLF ). I learned after initially submitting my employment certification form that the numbers of qualifying payments varied drastically between my loans, despite the fact that I have always paid all of the loans together. I initially brought up this issue more than 3 years ago and there still has been no resolution.
When I first discovered the problem I called and was told to submit some sort of appeal which I was told takes 6 months because it has to go to the Department of Education. After longer than 6 months I received the results stating my qualifying payment totals remained the same. I called again and was told this time that maybe the problem was that my loans were on something called " paid ahead status. '' They said they would take off this status and then I would have to resubmit. Again after longer than 6 months after submitting again the qualifying payment totals were incorrect.
I called again ( XX/XX/XXXX ). I talked to one employee who initially said the review was done incorrectly. I then asked to talk to their supervisor due to it having been years since I started this process. I then talked to XXXX ( employee ID : XXXX ) who said that he manually checked some of my loans and agreed the payment counts were incorrect. He said the old tracking system had problems and had been updated and he would try to escalate the case for higher priority review.
I still have not had resolution of this problem or heard back about a third review. I have three supporting documents attached : 1. List of qualifying payment totals for each of my loans as of XX/XX/XXXX. ( This is when I had employment certified up to XX/XX/XXXX. I have since certified up to XX/XX/XXXX and of course made more payments. However this illustrates the main problem of the variable total of qualifying payments : totals vary from 9 to 45. As you can see below the total should be 49 for all loans as of the time of this letter ) 2. History of payments under XXXX ( this totals 36 payments ) 3. History of payments under Fedloan ( 13 done prior to XX/XX/XXXX )
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03/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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It was my understanding that the only way that i could receive student loan forgiveness ( i am an XXXX ) was if i consolidated my student loans with XXXX XXXX. After 10 years of public service, 120 on time payments, I could request forgiveness. I was never advised as to what type of payment plan that I would need to be on, only that a qualifying payment would need to be made. I began making standard payments on XX/XX/2012. Believing that I was doing the right thing and on course for loan forgiveness, I submitted my employment certification form for PLSF last year, ( which is now missing from my file uploads in my online account ). After submitting my employment certification form I was notified that I would need to switch to a " qualifying '' payment plan. I researched through the website the qualifying payment plans and found them to be MUCH higher than my standard payment. So much higher that if I switched to the qualifying payment plan I would have my student loans paid off by the end of the 120 qualifying payments. Me paying off my student loans does not equal student loan forgiveness. I then called XXXX XXXX to see if what I was seeing was correct and the XXXX phone representative said, yes i would in fact pay off all of my debt by switching to the qualifying payment plan and that does in fact happen for a lot of people that they are the ones that actually pay off the balance. THIS MAKES NO SENSE. I have been tricked into believing that I could be eligible for student loan forgiveness, consolidated my loans at a higher interest rate, was not explicitly given the choice of the correct payment plan for student loan forgiveness, then was informed that I would, in fact, still pay off my loans completely before i would meet all of the qualifications for student loan forgiveness. This company, who handles ALL of the federal student loan debt for people wishing to seek student loan forgiveness is not working to help people get rid of their debt. They are making money off of misinformation, incomplete information, or neglecting to provide consumers with the clear path to student loan forgiveness.
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10/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I currently have 12 direct federal student loans, being serviced by Fed Loan Servicing ( AES/PHEAA ). My loans were transferred to Fed Loan Servicing in XX/XX/XXXX. From XX/XX/XXXX until now ( XX/XX/XXXX ), I have worked for two different, qualifying PSLF-employers. Since XX/XX/XXXX, I have made 29 qualifying payments under PSLF. I have been very careful about recertifying my income-based repayment plan each year and re-certifying my employer by sending in an updated form each year. Even though these recertifications are burdensome and force borrowers unnecessarily into forbearance during the time it takes to process them - I have completed them. This past year, it took Fed Loan Servicing 4 MONTHS to complete my REPAYE certification - that is four months that I was ready, willing and able to make on-time, qualifying payments towards my 120 total payments. Instead, now my 10 years of payments will be delayed for an additional four months. If it takes Fed Loan Servicing 4 months to recertify my payment plan each year, I will be forced to pay into PSLF for an additional 28 months - extending my payments into a 12+year period.
I have called Fed Loan Servicing on two separate occasions to ask for a PSLF qualifying payment update - once in fall XX/XX/XXXXand just today, XX/XX/XXXX. I do not trust Fed Loan Servicing or the PSLF program to approve my 120 payments unless I have documentation issued by Fed Loan Servicing saying that I have made X number of payments. This is extremely important to me - I am making life decisions based on the life of these loans, which have compounded ( now over {$300000.00} ) since I completed law school. These loans are affecting my mortgage, my child 's education, my profession and my retirement. I need to qualify for PSLF in as close to 10 years as possible under this program.
My request is that Fed Loan Servicing issue me an updated PSLF qualifying payment update and that recertifications are handled expediently and do not require borrowers to go into forbearance or extend the life of their loan to wait for Fed Loan Servicing to recertify their monthly payment.
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07/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018, I submitted a payment to XXXX XXXX in the amount of {$460.00}, which is the required monthly amount, from my XXXX XXXX XXXX XXXX. I submitted this payment, despite the fact that my XXXX payment had not posted, and would not post until XX/XX/2018. The payment for XXXX would be due on XX/XX/2018. This payment was made 5 weeks before the due date. I was informed when I contacted XXXX throughout the month of XXXX, and most recently on XX/XX/2018, that the following was the series of events. I was informed by XXXX agents that XXXX, after receiving the payment request, contacted XXXX XXXX to inquire as to whether I had an account with them, as per their normal procedure. This request for confirmation was received by XXXX XXXX on XX/XX/2018. As per XXXX XXXX 's internal policies, this request for confirmation was to be responded to within 7-10 business days. I was informed when I contacted XXXX at the end of XXXX, that this confirmation had not been returned to XXXX by XXXX until approximately XX/XX/2018, which was eleven days after it was initially received. Due to this failure on XXXX 's part, the payment was not submitted in time by XXXX to cover my XXXX payment. On XX/XX/2018, I contacted XXXX XXXX and was informed that the payment had been received, and that I would not need to make any additional payments. I was assured that once the payment had been processed, it would be applied to my account, retroactively, to XX/XX/2018. Today, XX/XX/2018, I received correspondence stating that no payment had been received, but that some payment had been applied to XXXX.
While trying to deal with this issue, I did make an additional payment for XXXX on XX/XX/2018, in the hope that it would be processed before my payment due date on XX/XX/2018. Given the contradictory information XXXX has provided, I am demanding that the two payments I have made, dated XX/XX/2018, be applied to XXXX, and that the payment I authorized on XX/XX/2018, be applied to XXXX. This is not a new issue, as evidence by my previous complaints. I demand that these payments be made, and applied to my account immediately.
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09/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My consolidated federal student loans are serviced by FedLoan Servicing. ( I have made about half of my qualifying XXXX XXXX XXXX XXXX payments. ) Last year, I received a pay raise from my nonprofit job, and in XXXX I filed the annual recertification paperwork. In XXXX, I was told that I was no longer eligible for the XXXX plan and was placed on the standard plan, which I ca n't afford. I applied for certification a second time because I am eligible for at least the XXXX plan ( my last XXXX is around {$67000.00} ). Since then, I have been deferring payments because I am unable to afford them at the standard plan rate. I also checked on XXXX separate occasions with FedLoan representatives, who quoted me estimate of approximately {$360.00} in monthly payments. In XXXX, XXXX approved me for the XXXX plan at {$410.00} per month. ( I can explain my math if necessary. ) The FedLoan representative I spoke with advised me to request a recalculation, which is just submitting yet another recertification, which will take several more months.
The summary of this is that by initially and erroneously adding me to the standard repayment plan, which required me to defer loans for multiple months while they recertify me for an XXXX plan, and now asking me to submit the same paperwork for a third time, the balance on my loans with FedLoan has increased approximately {$9000.00}, or 10 %, in a matter of months. I have no recourse to expedite the recertification, I ca n't get insight as to the math they use, I always get conflicting information or learn something after it would have been beneficial, and each time I request a recertification, it takes at least three months, all of which puts me further behind making my required payments.
FedLoan financially benefits from these delays by compounding the balance on my loans, all of which could have been avoided by competently recertifying me in the first place.
I 've attached my latest tax return as evidence of my adjusted gross income, and I 've also attached documents from FedLoan Servicing indicating the revised monthly payment terms and forbearance notice.
|
06/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I consolidated my loans through FedLoan Servicing. I am currently on PSLF and as instructed, have been attempting to get on the lowest payment plan since approximately XX/XX/XXXX. I was originally quoted as having a monthly bill of approximately {$220.00}. However, when my first bill came in ( XX/XX/XXXX I believe ), the bill was approximately {$330.00}. I was told that I needed to switch to the revised income based repayment plan to get the monthly bill I was originally quoted. I reapplied and was given the same monthly bill amount. I was told there was an error and that I needed to reapply once more. I did so, was quoted at approximately {$220.00}, but then there was another error. For some reason, I was not switched to a different plan and my bill was still {$330.00}. This continued for months. I do n't know how many times I have reapplied. The most recent application was filed on XX/XX/XXXX. During all the period ( s ) when I awaited the determination of what new plan I would be assigned, the account was switched to standard repayment ( a bill of approximately {$500.00} per month ). I called and was informed that unless I went into forbearance, I would need to make standard repayments. I can not afford {$500.00} a month, so I had no choice. As a result of all this, my account has been in forbearance all but one month since XX/XX/XXXX. I have finally been informed that I will be switching to the pay as you earn plan and will have a bill of {$210.00} per month starting on XX/XX/XXXX. That is what I wanted back in XX/XX/XXXX when I originally applied. Meanwhile, I have been in forbearance. As such I have only been able to make one qualifying payment towards the 120 for PSLF and my overall debt has increased greatly due to these forbearances. This is just wrong, plain and simple. Even if you only consider my most recent application, it has taken four months to process. If you consider the time since my initial application, it has been ten months. Additionally, in XX/XX/XXXX I will be switching to a new job. I do not want to have to go through the same thing all over again and wait ten months!
|
02/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I meet all of the requirements for student loan forgiveness under PSLF. I applied and FedLoan told me I am not eligible until XX/XX/XXXX. My eligibility for forgiveness has been under review since XX/XX/XXXX, and the eligibility dates they have provided me have changed.
FedLoan says my student loans were in deferment from XXXX - XXXX under XXXX XXXX XXXX. I know I made payments during this time. However, since I am no longer able to access my XXXX XXXX XXXX information online, I have requested my payment history during the time my loans were serviced by XXXX XXXX XXXX. I have requested this information from both XXXX and XXXX multiple times without complete success. I am looking for my full payment history as well as full customer service history during the time my loans were serviced by XXXX XXXX XXXX, specifically from XX/XX/XXXX - XXXX when XXXX XXXX took over my student loan.
Although I do not have the full payment history from the time my loans were serviced by XXXX XXXX XXXX, I have a document from XXXX showing that I entered into an income based repayment plan on XX/XX/XXXX. This suggests to me that I began making payments after this date. ( document attached ) I also have documentation from XXXX showing payment history as far back as XX/XX/XXXX. This suggests my eligibility for loan forgiveness under PSLF should at least be XX/XX/XXXX. ( document attached ) My students loans would have been in deferment up until XX/XX/XXXX. However, once I entered into that payment plan, I dropped classes in the Fall XXXX semester and began making payments on my student loan as part of the PSLF program. My transcripts show I dropped classes and did not enroll in coursework to meet deferment requirements after that time. This also suggests to me that I started making payments. Otherwise, I would have continued taking classes to keep my students loans in deferment. ( document attached ) One last point I would like to make, my employment also meets the employment requirements of the PSLF program. I have worked for this same employer for over ten years. This has been verified and approved by FedLoan.
|
05/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
XXXX Dear Consumer Financial Protection Bureau, I am one of the first student loan holders who signed up for PSLF in XXXX. As a XXXX XXXX XXXX XXXX, after paying my loans for 10 years, my loans have been accruing interest and they are growing at an exponential rate. XXXX XXXX is not counting at least 10 months of payments. My loans should be forgiven now, but if I have to pay them for another year the interest on my loans will have accrued another {$20000.00} to {$30000.00}. At this point they are up to {$150000.00}. Over the last three years, my loans have grown from {$110000.00}, to {$130000.00}, to {$150000.00}. What will they be in another year? I am aware that when my loans are finally forgiven, I will have to pay taxes on them as though they were income.
The problem started when I went back to XXXX school in the fall of XXXX, when my loans were with XXXX. I did not take out more student loans, but instead charged my tuition to credit cards. When I enrolled in school, my student loans went into automatic forbearance. Once I discovered this, I called XXXX, cancelled the forbearance, and got them to flag my account so that it would not go into automatic forbearance every time I enrolled in a new semester.
Then XXXX took over from XXXX, but unbeknownst to me, the flag on my account did not transfer. I continued to make my regular payments every month, but when I called to find out how many payments remained on my account, the clerk told me that the payments I made while my account was in automatic forbearance would not count.
In the letter they sent me it says I only made three payments in the year from XX/XX/XXXX, however I made a payment every month the entire year. Then for some reason it says I only make 11 payments the following year. When I signed up for PSLF, I was told that I needed to make 120 payments. I have made 120 payments, but now I am told they dont all count. How could I have possibly known that? Please help me get all my payments counted. It will make a huge difference to the amount I will have to pay in taxes on this income that I will have never seen.
Sincerely,
|
10/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Dear CFPB My name is XXXX XXXX and I am a Federal Student Loan borrower with FedLoan Servicing. I have contacted FedLoan on XX/XX/XXXX and disputed contradictory letters I have received ; FedLoan Servicing never responded.
I contacted FedLoan via chat XX/XX/XXXX to understand how my payments were calculated towards the PSLF/TEPSLF programs. I requested a review of a number of payments that were incorrectly marked as ineligible for the TEPSLF. It would appear I should be eligible to apply XX/XX/XXXX.
I contacted them again on XX/XX/XXXX as no updates had been made to my account. They informed me it could take up to 90 days for the review to be completed. On this date of contact, 105 days had passed.
I submitted an application for forgiveness on XX/XX/XXXX. On XX/XX/XXXX, I receive a letter stating I had only made XXXX payments towards the TEPSLF program. However, all of the payments since my previous employer certification from XX/XX/XXXX to the current date were not included, adding an additional 9 payments, bringing my total to 119 payments.
On XX/XX/XXXX, FedLoan contacted me via phone and informed me that if I resubmitted my application on XX/XX/XXXX or later, I would meet the 120 qualifying payments.
My application was resubmitted and received on XX/XX/XXXX.
On XX/XX/XXXX ( dated XX/XX/XXXX ) I received a letter confirming I had made 120 qualifying payments for the TEPSLF program. My account was also updated to reflect I met the 120 qualifying payments.
On XX/XX/XXXX ( dated XX/XX/XXXX ) I received a letter stating I was ineligible for forgiveness under the TEPSLF program as I only had 110 payments. It is impossible for my payment count to still be 110 6 months later when I meet the criteria.
I have not changed my qualifying employer in over 9 years and previously worked at a qualifying employer ( all of which has been verified by FedLoan ).
I am asking you the CFPB to contact FedLoan Servicing and get FedLoan to fix this and forgive my loan as I have submitted my application, meet the criteria, and have surpassed the number of qualifying payments.
Sincerely XXXX XXXX
|
03/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have been repeatedly and wrongly denied loan forgiveness under the TEPSLF program. FedLoan Servicing is refusing to qualify my payments made while I worked for XXXX XXXX XXXXXXXX XXXX XXXX My employment there was on a contractual basis determined by XXXX XXXX : XXXX XXXX XXXXXXXX XXXX XXXX did not consider me " full-time '' by their definition ( no XXXX there have this status ). However, I can clearly demonstrate that I worked an average of 31.8 hours per week while working at XXXX, and I have given this information to FedLoan Servicing. The definition of full time work as stated clearly at https : //studentaid.gov/manage-loans/forgiveness-cancellation/public-service # full-time-employment reads : " For PSLF, you're generally considered to work full-time if you meet your employer 's definition of full-time or work at least 30 hours per week, whichever is greater. '' That one must EITHER meet the employer 's definition of full time work OR work more than 30 hours per week. Clearly my payments during this time with XXXX XXXX XXXX XXXX XXXX should qualify as part of the 120 payments. I have called FedLoan Servicing on numerous occasions and submitted documentation of my employment. FedLoans average response time to written communication is abhorrent : 60-90 days. Most recently I called on Thursday, XX/XX/2022, and I spoke with XXXX, employee number XXXX, who could not help me. She transferred me to XXXX, # XXXX. XXXX was extremely combative and condescending to me during the course of our conversation. She refused to acknowledge the above definition of full-time work applied. She confirmed that FedLoan indeed takes 60-90 days to respond to any written communication. She told me that my only recourse for my case was to " convince '' XXXX to change their response on my employer verification form, which would be asking XXXX to lie and commit fraud on my behalf. I'm not going to do that. This company appears to have a blanket policy of denying loan forgiveness by using their own self-serving definitions of " qualifying payments '' rather what the federal government has dictated. I need help!
|
03/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
I graduated from XXXX XXXX in XXXX with approximately {$92000.00} in Federal Loans with a combination of unsubsidized and subsidized loans. I consolidated them into one loan with a very low interest rate ( approximately 3.00 % ). AES-PHEAA was my servicer, but then XXXX appeared on my documents. Prior to that it was the XXXX XXXX XXXX XXXX ( XXXX ) I believe. During that time, filed for bankruptcy and then after it was discharged, I had a medical issue and was unable to work and was receiving XXXX from a XXXX insurance policy that I bought previously ( which only lasted 2 years ). To avoid default or late payments, I filed forbearances, deferrals, and the hardship exception ( once after calling them back and telling them that I qualified for it because I did not realize I did and went on forbearance ). Over the course of those years, I was never offered the Income Driven Repayment Plan for a possible $ XXXX monthly payment not even during the bankruptcy. I am not sure if interest was charged over the 5-year chapter XXXX bankruptcy ( converted to Ch. XXXX XX/XX/XXXX ; discharged XX/XX/XXXX ). ( I had no income and needed the XXXX money to pay for medical insurance and living expenses ). Over the course of approximately 7 years, {$50000.00} in interest was added to my school loans. I now owe {$140000.00} even though I graduated with {$92000.00} in loans. It seems crazy to be charged half of what I owed in interest for 7 years at a 3 % rate while trying to recover medically and returning to the work force. I am currently with FedLoan Servicing, have consolidated Direct Loans, and I am working toward the Public Service Loan Forgiveness ( PSLF ) Exception to try to have some of this interest forgiven. However, I have 7 years to go before forgiveness is an option. I am a XXXX XXXX XXXX working in a low income XXXX XXXX which qualifies for PSLF. My payments just went from $ XXXX/mo to $ XXXX/mo because of my salary. I don't believe that I owe an additional {$50000.00} in interest. I need someone to review these accounts to see if there were any deceptive practices or other causes of action.
|
01/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
|
I was laid off by my employer in XXXX 2016 and filed for unemployment. In XXXX and XXXX 2016, I attempted to request a recalculation of my Income Based Repayment plan because my income had changed. Both requests were denied because I had checked the wrong checkbox on the form ; I still paid the bill amounts in full to show good faith and to remain in good standing. In XXXX when I was denied a second time I called the fedloan call center to request assistance with filling out the paperwork -- the operator at that time instead only outlined employment deferment as my sole option to remain in good standing with my student loans ; when I specifically explained that I no longer had income and needed my monthly payment recalculated, I could not get the information I needed to have my income-based repayments reconsidered.
The 3rd attempt, filed online on XXXX XXXX, 2016, was processed on XXXX XXXX, 2016 at the central processing center. However, because my monthly payments are due on the XXXX of each month, I am still receiving requests and notifications that my XXXX payment is past due. I called the fedloan call center today to further request relief from the XXXX payment, but was told that my only options were to pay the bill or to go into forbearance. I explained to the operator that I had multiple attempts to make the request, but she bluntly explained that forbearance or full payment were my only options.
My understanding of the income based repayment plan is that it allows for reconsideration of monthly payments based on someone 's income. My understanding is also that when someone fills out the online form ( as I did on XXXX ), the current balance is temporarily suspended until the request is processed.
I believe that my request is being handled in an unfairly strict way. I filled out the online form before my bill was due on the XXXX, and I can also prove that I was laid off in XXXX and spent precious cash resources trying to stay current on my account even as I was requesting assistance from the operators because the paperwork was confusing to me, and therefore incorrectly filled out.
|
12/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
My repayment amount was increased without my awareness by 32 %. This was not within my means. I contacted creditor and they said they " would fix it by next month '', and they did nothing. The next month I withheld payment. They reported XXXX delinquencies ( XXXX for every loan, but it is XXXX debt, XXXX creditor ). It crashed my credit rating by XXXX points. I am trying to buy a house with a State administered down payment assistance program, and this will disqualify me ( will lose {$18000.00} ).
They say I am in graduated repayment program, that they got my consent for years ago. If this is the case they need to give borrowers notice ( with acknowledgement ) so they can prepare. Their website is quite capable of this, and they are also capable of this with borrowers that pay by mail. When contacted for assistance they force you to consent to terms ( I 'm not sure of the it is a lot of rapid verbal fine print from a script ) before preceding, effectively forcing borrowers to surrender rights. It is the actions of a predatory lender.
Student borrowers are often signing their first contracts in their lives. Many are not legally entitled to give consent and require a cosigner. It is sad to think their own government and those affiliated ( Universities, chancellors, textbook publishers, etc. ) are all seeking to exploit them. Borrower 's are already paying nearly 7 % more than prime rate, and these funds are coming directly from the government. There is no other entities the government lends to at such high rates.These children are being hoodwinked into paying off debts of previous generations with what should be their retirement funds, while cronies get rich.
The government should not be engaged in predatory lending, and calling it " financial aid ''. Borrowers that are acting in good faith and repaying what they can, should not financially destroyed.
I want the multiple delinquency reports ( my only derogatory notices ) removed from my credit report. I want FedLoan servicing to give 90 days notice, with borrower acknowledgement, before increasing a borrower 's agreed upon payments.
|
04/26/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Older American |
I was placed in a Rehabilitation Program with Pennsylvania Higher Education Assistance Agency ( PHEAA ) for my Parent Plus Loan. I became XXXX in XX/XX/XXXX and was no longer able to make my monthly payments. Based on my income, I am required to pay {$5.00} per month. I submitted a form for electronic payments to be deducted from my bank checking account. I received a call in XX/XX/XXXX & XXXX XXXX stating that my payment was overdue. I paid the amount by telephone, and once again faxed the form for electronic payments in XX/XX/XXXX and XX/XX/XXXX. I received a letter from The Department of the Treasury in XXXX stating that XXXX % of my Social Security XXXX Check, and my Federal Income Tax return for XXXX would be used to offset my loan. When I called PHEAA I was told that the forms had never been received. After numerous calls to the help desk I was continuously told that the forms had not been received. In desperation, I contacted their legal department and was able to speak with a supervisor. I was told that the form had been received ; however, it did not indicate whether the account was for my checking or savings account. I was told that nothing could be done once the information had been sent to The Department of the Treasury. Consequently, I have been left in dire straits for the last 2 months because of the offset. I 've done research to find out if any complaints had been filled against them. XXXX complaints have been closed with the XXXX in the last 3 years. The help desk at PHEAA is difficult to reach by phone during their business hours no matter what time you call. The help desk provided no assistance and told me that the offset will end in XXXX months. Their responses are inconsistent with the information obtained by the supervisor in the Legal Department. I am unable to access my account online to verify the payments that have been received. Once again after faxing the electronic payment form in XX/XX/XXXX, I received a call in XX/XX/XXXX stating that my account was XXXX days past due. This time they were able to locate the form ; however, the offset is still taking place.
|
04/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In XX/XX/XXXX I reapplied for an Income Driven Plan and was informed it was approved for $ XXXX/month. I filed my taxes in XX/XX/XXXX, checked the status a few weeks later and seen a tax topic code 203. Unsure what that meant I did research and found it was due to my student loans. I contacted the loan company right away and was informed my loans were put in default in XX/XX/XXXX, I was never informed about this. I started contacting the debt collection company that was handling the debt and the Department of Education. I was told there was nothing that could be done to stop the tax offset of my refund. D.O.E stated if the error was on XXXX XXXX I would need to contact them and dispute the error. I contacted the Service Recovery Department of XXXX XXXX on XX/XX/XXXX and was informed my application for the Income Driven Plan was either never processed or wasnt processed correctly. The agent I spoke with started the request to have the default reversed due to clerical error and informed me it would take 30 business days for the request to be sent to the Department of Education. I called the DOE on XX/XX/XXXX, they had not received the request yet. I contacted XXXX XXXX on XX/XX/XXXX to check the status again, I was informed the requests are sent to DOE the end of every month and was assured it would be sent by the end of XX/XX/XXXX. I contacted DOE on XX/XX/XXXX, they still have not received the request. I contacted XXXX XXXX on XX/XX/XXXX and was told their internal department has not reviewed my case yet. At this point I have waited the time they required and I had my entire tax refund offset due to clerical error on XXXX XXXX and they can not give me answer to when this will be resolved. After they do send the request to the DOE I have to wait an additional 30-60 days for the loans to be sent back to XXXX and out of default, 45 days for DOE to process the refund for the amount that was offset and an additional 14 days for a check to be sent to me. This situation has caused me extreme hardship, financially and emotionally. Something needs to be done for XXXX XXXX to resolve their error.
|
01/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
AES - American Education Services The federal loans I received in college were set up by the universities ( XXXX ) from XXXX. I am not sure how the paperwork was done or what I signed I was given no help by my parents at the time. After graduating and deferment was over, I was told I had to consolidate my loans to lock in a good interest rate in 2006. I was asked how much I could afford by AES, told it was my only option. I was locked into a predatory loan with astronomical rates and then they tried to steal away another 1 % percent that I fought and won over when they messed up the consolidation payment due times.
Over the years I 've paid this loan of {$26000.00} - never late. I now see in my account it says I 've paid over {$40000.00} in principal and {$16000.00} in interest. These numbers do n't add up, in reality, I 've paid close to {$30000.00} out of pocket with {$15000.00} in principal still due and around {$10000.00} in interest due if I run out my full term. In total I will pay almost double over the life of the loan - hardly the great deal I was sold on in my XXXX.
I would like to blow the whistle on these deceptive banking practices and would like you to look into what is going on here.
I have asked to speak to someone at AES about a payment modification due to the predatory nature of the loans setup by both the school and them the lender, they said they have no modification department or anyone to talk to about this. They can not explain why the numbers do n't add up other than it is n't explained correctly on their website.
Why this is predatory - As far as I knew I was borrowing from a State agency funded by the fed- I thought this was a non-profit school program with my best interests in mind - not a company profiting ( like shooting fish in a barrel ) from un-knowing borrowers.
I 've tried refinancing outside of AES, and no company could help me refinance, as everyone I called, would only refinance private student loans ; and this is considered as federal loans through a private company.
There are literally thousands of complaints online about this company.
|
03/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I believe that AES is trying to collect on a student loan that was payed in full. The original loan was made with XXXX XXXX. The following accounting is from AES ' own website which I have attached. On XX/XX/XXXX, the loan was consolidated in the amount of {$21000.00}. On the same date XX/XX/XXXX, the next entry indicates an adjustment and a balance of {$19000.00}. The following payment onXX/XX/XXXX brought the balance to XXXX. On XX/XX/XXXX, I paid the amount that was due, {$19000.00} which is the sum of the displayed principal balance of {$19000.00} plus the interest of XXXX. At the time I made the payment I was in deferment status. I began receiving notices from AES in XX/XX/XXXXstating that I owed no money. In XX/XX/XXXXof last year, XX/XX/XXXX, I began receiving bills that money was due. In XX/XX/XXXX I called them to explain that it was my understanding that I did not owe any money because I had paid off the student loan years earlier. AES is currently stating that I owe a balance of {$1100.00} and interest of {$700.00}, interest rate 4.875 % and with late fees and accrued interest. With a Due date of XX/XX/XXXX. I spoke with them again FridayXX/XX/XXXX again requesting the accounting. What I am looking for is a detailed accounting of the loan history. I am upset that after 12 years they start billing and demanding payment. They are unable to explain the details of the money that is due. They never explain the triggering event of why after 12 years this became due. I checked the nslds.ed.gov website and the {$1100.00} is in fact in that system. If there IS that balance due that may have been owed, they never have been able to explain where that balance comes from nor the accrual of interest and the calculations used to demonstrate the accuracy of this billing. I am willing to resolve the matter, but I believe it is reasonable to expect that the billing agent demonstrate how their alleged balance has been calculated. In lieu of full payment, the threat of further penalties and interest absent this accounting feels more like extortion than a sound and reasonable business practice.
|
01/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Submitted in XX/XX/XXXX./XX/XX/XXXX my annual certification for my Income-Based Repayment plan. I was informed I could switch to the Revised Pay As You Earn plan, which I completed successfully. In order to process it with XXXX XXXX, they asked me to pay a full payment ( even though I was already approved for a lower payment amount ) as a " forbearance payment '' and it would be switched in XX/XX/XXXX.
I was properly placed into the Revised Pay As You Earn plan and the new payment amount was also properly set for my direct debit plan. I called XXXX about a difference in my next bill of around XXXX {$160.00} ( difference between my new monthly bill and my former payment plan ) and was told it was an error in their billing software/department and would be corrected by the next bill. The next 2 bills continue to be in error still.
I 've now called them three time about this issue, around XX/XX/XXXX/XX/XX/XXXX as aforementioned, in early XX/XX/XXXX and now on XX/XX/XXXX. All three times they say it is their company 's issue, they will put in a support ticket to have it fixed and have it expedited, and that it would be fixed in a week or two. They have failed to complete this promise at least twice.
During my call on XX/XX/XXXX between XXXX - XXXX, I spoke with XXXX ( ID # XXXX ) and supervisor Mark ( ID # XXXX ) who stated that Mark was able to make the correction in the system after 3 minutes, while he put me on hold, and that the correction would be visible to me via my account online in 24-48 hours. He also promised that the fake delinquency would not be reported to any credit agencies until after 90 days.
My complaint involves two major elements : 1 ) correction to their billing software, policies and procedures, to ensure that other customers do not receive false billing statements and threatening letters due to their mistakes, and 2 ) that the required " forbearance '' payment be investigated for its legality. If it is a normal occurrence, then this information should be shared widely and very often to customers who select any payment plan and again before they switch plans.
|
10/31/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I made a payment to FedLoans on XX/XX/XXXX in the amount of {$12000.00} which paid off 5 out of the 8 loans I had. The active loans left were transferred over to XXXX. I requested a refund on the voluntary payment I made in XX/XX/XXXX as I qualified for a refund due to covid. I requested the refund from FedLoans on XX/XX/XXXX as I was told by my current servicer ( XXXX ) that since that payment was made prior to my loans being transferred that FedLoan would handle the loan. I confirmed the request was in and received notice dated XX/XX/XXXX that the loan refund was in process and it would take 2 months to receive it ( I have attached the notice for reference ). It got close to the 2 month mark and FedLoan eventually told me there was no loan refund request in their system. I was told I had to speak with my current servicer to get the refund/ I went through a circle the week of XX/XX/XXXX because I kept calling XXXX who told me they couldn't refund it and then call FedLoans for them to say they can request the refund. I ultimately was able to get a refund request put into XXXX. I previously submitted a CFPB complaint about the inaccuracies and discrepancies with refund timelines on XX/XX/XXXX where FedLoan then responded on XX/XX/XXXX ( after I found out that my loan request was nowhere in their system ). They said they transferred my " paid in full '' accounts to XXXX and that they have the refund request I previously made. I spoke with XXXX on XX/XX/XXXX and they only had the request I remade on XX/XX/XXXX in their system. Essentially I waited 2 months assuming FedLoan was processing my refund to only be told that nothing was done and have to start from square one with XXXX. It seems as though both providers can me inaccurate information and it has resulted in a larger delay in receiving my refund. This is unacceptable as now XXXX refuses to give a timeline on when to expect my refund and some of the representative who had said it will take a minimum of 150 days from the day I requested the refund from them and not when I requested it from FedLoans which I was told would transfer.
|
09/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
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I have enrolled into XXXX XXXX XXXX because I was told I would be able to get a job right after my XXXX XXXX in XXXX. That did not happen. In XXXX, I worked hard and received my XXXX XXXX. After my XXXX, I requested to change my major and my field of study and was denied. Due to that, in XXXX, I started working for my XXXX XXXX with no other choice. I was not able to complete a class with a grade that they wanted, so the University kicked me out with only a half or a quarter credit left on my XXXX. I have never been able to find a job with any of my degrees. Now, I am homeless doing my best to find a solution to not have my wife and I on the streets this winter. Unfortunately, I can not work in any hard or medium labor jobs that don't require degrees due to XXXX, XXXX, XXXX, and many more problems resulting from a car accident. I was told years ago that I would not make it to XXXX and without a job or insurance I can't even find a doctor who will help me with my health. Without the doctor, Social Security XXXX keeps denying me for benefits due to lack of medical records that last 6 months. Without having any job or form of income, minus my wife 's social security for her XXXX , I am unable to care for myself or my family. With only my wife 's Social Security ( {$790.00} ), my credit report dragged down with student loans, and unable to find a job I can do in my field, we can't even get into the lowest form of trailer park that's only {$400.00} a month, which was our last hope before winter. If I pass away sometime soon, my wife would have to deal with the {$100000.00} of FedLoan debt because I was scammed when I was younger and believed the promise of a job which would of lead to a good life for my family and I. I feel useless and less of a man for it and wish I could change a lot that happened in my life so my family and I are not on the streets anymore and I can make sure there is always " bacon '' in the fridge because I should have been " bringing home the bacon '' and supporting my family with my degrees. Thank you for taking the time to check this out. I appreciate this a lot.
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10/05/2017 |
Yes |
- Debt collection
- Private student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I have 4 private student loans serviced by American Education Services. 3 held by NCT and 1 that was with XXXX and apparently has been sold to XXXX but is still serviced by AES. After falling behind on my loans, they were sent to different collection agencies ( XXXX XXXX XXXX XXXX ). I recieved a debt collection letter from these agencies ( XX/XX/XXXX andXX/XX/XXXX respectively ) and exercised my right to seek validation of the debts. I sent each letter within the 30 day time limit and have proof of reciept of these letters by the respective agencies. I did not hear from them again, but then AES continued to try to collect the debts. I then sent them a letter onXX/XX/XXXX explaining that these debts are being disputed and that they should not be trying to collect until I receive the validation info I requested. At the same time, I disputed all of these accounts through all 3 credit bureaus ( all still currently under investigation ). OnXX/XX/XXXX I received a letter from AES regarding the credit bureau disputes and asking for more details of what I was disputing. Today I put together a packet for them that included all of the previous letters that had been sent out and also reiterated that I was seeking validation of the loans that they service. Just now I got an alert from XXXX telling me that AES/NCT has reported me 30days late on all 3 NCT loans. This is WELL AFTER I have sent letters and also during open investigation disputes through the 3 major credit bureaus. It was my understanding that while a debt is being disputed, the servicers can not report negative information until the dispute is finalized. I have recieved absolutely NOTHING to validate any of these loans, yet they continue to run the clock on how many days I am " late '', when in reality I need them to pause and provide me with the requested information. I am frustrated as I feel they are disregarding my letters and are in obvious violation of my consumer protection rights. I have attached all letters sent as well as proof of delivery for your review. I look forward to any help you can offer in resolving this issue.
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10/03/2023 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have been a victim of predatory lending by XXXX XXXX XXXX who is serviced by XXXX XXXX. They used deceptive practices during the loan process, which included hidden fees that were never disclosed to me. I learned about the astronomical fees when I called AES today and requested a Truth in Lending document. I never received this document or information previously and I will breakdown the reason that I called and requested this information.
I received XXXX student loans from this lender : Original Balance : {$21000.00} Current Balance : {$24000.00} Total Paid : {$26000.00} After looking at my monthly statement, I was puzzled to discover that I have paid more than the original balance ; however, I currently own MORE than the original amount borrowed. I understand the concept of interest and yes, I expect to pay more than I borrowed. But based on the interest rate attached to the loan, and the original amount, there is no way that I should have a balance this high. I called AES to inquire about this information and I was told that it is likely due to loan fees. What loan fees? I was never told about any loan fees. To my surprise, the loan fee was higher than the loan itself and it was never mentioned to me. They hid this information and processed the loan under false pretenses.
I have maintained my student loans because I care about my personal credit. However, I feel that I am a victim of illegal practices by this company. There is nowhere on my monthly statement that shows the total fee amount. I can not locate this fee on any initial documents from AES. I would have never known about this fee if I did not call and specifically ask, why is my balance so high when I have paid more than the original amount.
I am requesting that the fees for the XXXX loans mentioned be removed. This is predatory lending ; I was deceived during the initial process of this loan. They presented an interest rate that floated between XXXX and XXXX XXXX ; however, the bulk of the loan amount comes from the fees that were never disclosed. This is fraudulent and unfair business practices to consumers.
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10/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am filing a complaint against FedLoan Servicing and their administration of the Public Service Loan Forgiveness Program. I am a XXXX and I have student loans. I work for a not for profit employer and I have since XXXX. I qualify for Public Service Loan Forgiveness ( PSLF ) based on my employer and my job. I began making qualifying payments in XX/XX/XXXX. In XXXX XXXX XXXX I realized that there had been an error made, as I had two separate dates for my loans to qualify for PSLF- XX/XX/XXXX and XX/XX/XXXX. I called FedLoan Servicing where they stated they would start an investigation into the issues. They could not give me a resolution date for the investigation. My loans were originally with XXXX, but had to be switched over to FedLoan servicing when I applied for PSLF initially, as FedLoan Servicing is the only loan administrator that does PSLF. FedLoan Servicing claims that I did not make a full payment in XX/XX/XXXX and again in XX/XX/XXXX. This is simply not true. My payments have been on auto draft since I began making them, so unless they auto-drafted an incorrect amount this isn't possible. I am working to reach XXXX to clarify this issue. I have been calling periodically since XXXX XXXX XXXX and there is yet to be a resolution, and it is now XX/XX/XXXX, nor can they provide me with a date to expect a resolution. They will not allow me to speak with anyone in the investigative department. I spent an hour and twenty-one minutes on the phone with a representative name " XXXX '' ID number XXXX, and then her supervisor " XXXX '' ID XXXX. Neither of them were able to resolve the issue or give me a time frame. A simple investigation of auto-drafted payments, with no change in qualifying employers should not take more than a year to complete with no end in sight. I stated this to XXXX who told me that " We simply don't have the resources to answer your questions today. We are the only loan company who deals with PSLF. '' This is a horrendous waste of tax dollars and is disrespectful to the individuals who work hard to provide public services for the betterment of our country.
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11/08/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Earlier this year I applied for a consolidation loan through Fedloan Servicing. The amount of the loan that they show is incorrect. I have tried numerous times to get them to correct their mistake, and have made no progress. Here is a copy of the text of the email that I just sent them that describes the dispute. I have uploaded copies of the statements of account and bank statements. Thank you for helping me resolve this matter.
XXXX : account # xx xxxx xxx xx.
To Whom it may concern : Earlier this year, I applied for a consolidation loan. Before the loan went through, I obtained other financing and paid off most of the loans myself. I did not realize that the consolidation loan would go through no matter what. Unfortunately, the consolidation loan amount you show is not correct, and does not match the payments that Fedloan Servicing actually made to my accounts. I have called numerous times to get this settled, and have made no progress to get you to correct your error. I have obtained statements of my account of my previous loans that show my payments, as well as yours, and have attached them. I have also included printouts of my bank account that shows the payments I made.
XXXX loans were consolidated. Details follow : XXXX loan # xxxxxxx. Paid in full by me with check # XXXX for {$530.00} XXXX. NYS XXXX case XXX-XX-xxxx Balance of XXXX. {$50000.00} paid by me on XX/XX/2016. {$2.00} paid by Fedloan Servicing on XX/XX/2016.
XXXX. XXXX loan account # xxxxxx. {$10000.00} paid by me on XX/XX/2016 with check # XXXX. {$1700.00} paid by Fedloan Servicing on XX/XX/2016.
It is easy to see from the statements of accounts that Fedloan Servicing paid {$2.00} plus {$1700.00} for a total of {$1700.00}. Please adjust this amount, and figure interest owed to the date of my first contact with you. As soon as I receive a correct bill, I will pay it in full.
Because this has taken so long, despite numerous calls, I am filing a complaint with the Consumer Financial Protection Bureau as well.
I look forward to resolving this matter now.
Sincerely, xxxxxxx xxxx XXXX is worth living.
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03/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, it was brought to my attention ( through the financial services office at the University of XXXX at XXXX, where I had applied to work on a second XXXX XXXX XXXX ) that I had a loan in default status in the National Student Loan Data System.
Upon checking at studentaid.gov, it was confirmed that the XXXX Loan was, in fact, in default. This Loan had been reconverted into a grant on XX/XX/XXXX, and so could not possibly had been in default. I contact FedLoan Servicing, the servicer of the grant, and spoke to " XXXX '' through email ( XX/XX/XXXX, at XXXX XXXX ), who informed me that this was an error with the NSLDS, and that I needed to contact the Department of Education. I contacted the Department of Education ( XX/XX/XXXX around XXXX XXXX ) and was informed that the Department of Education could not update the status of the loan, and that I needed to contact FedLoan to have the status corrected. I contacted FedLoan ( XX/XX/XXXX at XXXX XXXX ) and spoke to " XXXX '', employee # XXXX. XXXX informed me that it was, in fact, a mistake on the part of FedLoan, and that the status would be updated by the end of business that day ( XXXX XXXX EST ). I checked the status again studentaid.gov at approximately XXXX XXXX to find that the " loan '' was still listed as " in default ''. I then called FedLoan ( XX/XX/XXXX, XXXX XXXX ) and spoke to " XXXX '', employee # XXXX, who stated that she could not help me, and that she would transfer me to the XXXX department. I was transferred to " XXXX '', employee # XXXX ( XX/XX/XXXX, XXXX XXXX ) who stated that FedLoan could not update the status, and that I needed to contact the Department of Education in order to get the matter resolved. As I had already contacted the Dept of Ed earlier that day, and was told that FedLoan needed to update the status, I believe that I was given the " runaround ''. I am an XXXX of the XXXX XXXX XXXX, and as such am subject to XXXX South Carolina Code of Laws Title 59 - Education Chapter 111 - SCHOLARSHIPS Section 59-111-50. Therefore, this matter being unresolved could be the end of my career.
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07/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This my second complaint in addition to my initial complaint which was closed.
I joined XXXX loan service forgiveness program and account was switched by XXXX to FedLoan my XXXX payment of {$500.00} was due to XXXX on XX/XX/XXXX. It was paid in full and on time. XXXX then switched over my accounts to XXXX two days later on XX/XX/XXXX as the servicer. Once i received the login info for fed-loan and logged on to pay my XXXX installment to the new provider, I then discovered that my accounts were delinquent and 30 days past due. I then contacted XXXX XX/XX/XXXX to find that my payment was not transferred over. I was told that will take up to 60 days to appear in my account. I have submitted various proof including bank documents to XXXX XXXX XXXX and have received ZERO response. It is now XX/XX/XXXX which is well over 60 days past the stated date. XXXX has yet to credit my account when i have provided AMPLE proof including my bank records that this payment was in fact made and no payments have been missed. This has caused my loans to further appear in delinquency as well as negatively affect my outstanding credit score. In order to avoid this I would be forced to make another payment immediately which would cause me financial hardship. I have called almost weekly since the beginning of XXXX to be told no one can help me, and then XX/XX/XXXX they said the billing department finally received my proof which I sent XX/XX/XXXX and it was sufficient. It is now over 10 business days since i have recieved this information and over 16 business days since i sent the proof after months and months of this ... .. and yet still my account is showing an owed balance of {$500.00}. I would like XXXX to apply my money to my account. It is strange to me that my payment process in 3 days however getting a credit has taken months? I feel that XXXX is trying to steal my money and as I said this is negatively affecting my credit score and my ability to purchase other items due to this. I do not think I should have to be punished as someone who pays their bills on time and works very hard to stay afloat.
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05/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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InXX/XX/XXXX I XXXX XXXX started work at XXXX XXXX XXXX. During the first year of work I applied for the Public Service Forgiveness Program through XXXX XXXX XXXX. During the application process I was asked to have my employer fill out forms stating that they were a non-profit organization. These forms were sent to XXXX XXXX XXXX who also reviewed application and approved it. I worked at XXXX XXXX XXXX from XX/XX/XXXXto XX/XX/XXXXand within those calendar years I consistently paid the amount that was set by XXXX XXXX XXXX. OnXX/XX/XXXX I received a letter in the mail stating that all of my qualifying payments while I was employed at XXXX XXXX XXXX was being revoked and approval reversed. I called in to XXXX XXXX XXXX to inquire on why I was being notified 8 years later that XXXX XXXX XXXX was not a qualifying facility. I spoke with a initial service rep who was very polite and sympathetic towards issues. She then transferred me to a Public Service forgiveness program manager who was not in any way shape or form polite nor understanding. I then began to explain the situation to her. I followed up by saying this process requires approval by XXXX XXXX XXXX and XXXX XXXX XXXX. I asked how did they miss this for 5 years. She then stated " Sir I was not the one taking care of or approving this loan program. If you could have that employer write a letter stating that they are non-profit then we would review it. '' I then said I get that, but the only one who is suffering here is me and my family. She continued to demonstrate no signs of sympathy or understanding. I then apologized to her, stating that if I sound rude it is not meant towards you. She said nothing and stated that I could send in my complaint via fax or online. Still no sympathy nor compassion from her. I submitted a application every year and XXXX XXXX XXXX department continued to approve it. This is not right at all. XXXX XXXX XXXX and XXXX XXXX XXXX dropped the ball on this one and they need to own it. Customers should not suffer because they are not reviewing applications appropriately. 8 years are you kidding me!
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08/10/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
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When I was in medical school, according to the documents that have been sent to me, I took a loan ( 3 total ) out with " XXXX XXXX XXXX XXXX, '' which I am given to understand has been shut down by the federal government. I have been sent by two different servicers XXXX ( XXXX XXXX XXXX ) and AES ( American education servicers ) bills for a company alternately called XXXX or XXXX. When I question either XXXX, AES, or XXXX about offering me a chain of title or any other proof that they or XXXX ( which I believe went bankrupt in 2008 ) own a debt from me, I am told to ask the servicer, if I ask the service, I am told to ask the alleged owner of the debt. I have been paying on these loans for years now and they are getting larger. I can easily refinance, however, I do n't want to refinance a debit I do no owe. I am a physician, and along with the federal government loans I have ( XXXX ) I pay approximately 5K/month in loan payments. I asked AES to please apply additional payments I made to my principal, and was told that they would only put me in paid ahead status. I do n't mind paying or settling which someone if I truly owe them money, but as far I I can see, there are three ( I do n't know why there are two for the same year ) applications that have been provided to me, and my wife, XXXX XXXX, whom they refuse to release from the obligation as cosigner, to XXXX XXXX XXXX XXXX. I have nothing that says I owe anything to XXXX nor to XXXX, who per the XXXX XXXX is owned by the same people, as are some of the servicer. I am paying more than 10 percent interest on the loan that XXXX claims they own. They are also both refusing to send me a payoff letter if I do owe the debt, because I will refinance immediately -- I have good credit and good income. I was actually told yesterday that the stories in the XXXX XXXX were " fake news '' and that I would have to default before anyone would negotiate with me, and that if I defaulted they would " take my property '' or " wages '' or " tax return '' ( I am self employed ). Which I consider to be a treat made simply because I asked questions.
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12/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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|
Web |
Older American, Servicemember |
In the year of XXXX I was working XXXX jobs to go to school and try to keep a roof over my head as we had just moved in our hruome in XXXX and my husband was alive at that time. My husband died on XXXX XXXX, XXXX and I had all the responsibilities of maintaining my home, paying all the bills and attempting to complete my college education so I could get better employment or go into business for myself. I got hurt on my job at XXXX and could no longer work XXXX jobs and tried to work at my XXXX job. Because my injuries were as such I could no XXXX and my supervisor refused to reassign me to XXXX floor my doctor recommended I leave this type of employment which was hindering my healing of my injuries and my financial problem worsened, my home went into foreclosure and my bills became behind while my medical bills increased in costs and my health worsened. I could no longer pay my students loans in a timely manner. I graduated on a XXXX at age XXXX and have not held a regular job since. I am now on a XXXX at age XXXX and can not work any where due to the recent stay at the XXXX XXXX and was recommended I go to XXXX, My XXXX doctor completed the required forms three time and I was sent another letter for him to complete ( see attachment ) which he is willing to do. Meanwhile I am getting repeated calls from various school loans creditors to bring my school loan account up-to-date. I can barely purchase food, my medication or pay my bills since I can not work. I was told by the Department of Education that a letter was sent on XXXX XXXX, XXXX to make the school loan creditors aware not to continuously call me as they were reviewing my eligibility for XXXX status. I told the school loan creditors this fact and they told me " I am not aware of this letter! '' The calls are still coming at a greater rate than before I was told it was sent. I was in the XXXX XXXX on XXXX XXXX, XXXX until XXXX XXXX, XXXX with XXXX XXXX XXXX of XXXX, I am now on a XXXX from the XXXX telephone calls regarding my inability to pay my student loan as much as I would like too work again and pay all of my bills.
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12/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
Based on this post.
I didn't get any emails, any mail letter, any phone with any voice message that My wages will be garnished I tried this is the 2nd involuntary 15 % of my paycheck that is withhold and they do not want to negotiated anything. My next paycheck will be on XX/XX/XXXX and they will take our from my back account and not directly from employer, however the are not willing to negotiated at all. and provide only no answer with not explanation and no documentation.
https : //studentaid.ed.gov/sa/repay-loans/default/collections # wage-garnishment I have the right to : be sent a notice that explains EDs intention to garnish your wages in 30 days, the nature and amount of your debt, your opportunity to inspect and copy records relating to your debt, your right to object to garnishment, and your option to avoid garnishment by voluntary repayment ; be given an opportunity to enter into a written agreement under terms agreeable to ED to establish a voluntary repayment agreement ; be given an opportunity for a hearing to present and obtain a ruling on any objection you have to the existence, amount, or enforceability of the debt ; any objection that garnishment of 15 percent of your disposable pay would produce an extreme financial hardship ; or any objection stating that garnishment can not be used at this time because youve been employed for less than 12 months after having previously been involuntarily separated from employment ; have the garnishment action withheld by filing a timely request for a hearing, until the hearing is completed and a decision issued ; not be discharged from employment, refused employment, or subjected to disciplinary action due to the garnishment, and to seek redress in federal or state court if such action occurs ; initiate any legal action against your employer if the employer discharges, refuses to hire, or takes disciplinary action against you based on the garnishment action ; and not have any information provided to your employer regarding the garnishment other than what is necessary for the employer to comply with the withholding order.
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10/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
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Web |
|
I have been dealing with student loans since XXXX. I did not realize that taking on a debt so young and uninformed could be so damaging. I have taken loans with three universities. Each one graciously gave me the ok. to apply for money ( way more than needed ) and I would not be able to pay back. I recently watched a press conference held in Washington state in XXXX of XXXX. I learned very interesting information that affected me directly. While I was in school, all of my loans were placed in forbearance. I was never given the opportunity to participate in deferment. I understand that XXXX XXXX and XXXX engaged in deceptive practices and charged interest on top of interest. When I received statements, it was only, this is what you owe. There was never any clear breakdown and how interest was charged. Each time the loan was sold, the amount increased substantially. Currently, the loans are with XXXX. I had written the agency a certified letter requesting all original documents and a breakdown as to how much is owed and proof the amount is what is owed through audit certification of debt entry. This was done on XXXX XXXX, XXXX. They have not responded. Each time I call to inquire about it, I am placed in the endless que until I give up. In the meantime, I am making payments. I was asked to recertify. When I did recertify, I received a letter stating they were not able to grant the same plan and that I would receive a letter telling me what I had to do. The next letter I received, I was told that I did not respond and now have to pay almost 5 times as much. I inquired today XXXX/XXXX/XXXX. I was told my family size changed. I stated that was done in error but I was never officially told. I was told because all correspondence is done electronically. When I searched the electronic messages it was not there. However, I am still required to pay the overly inflated new amount. I am very frustrated and need a resolution. I am making attempts to pay. However, I need to know that the amount owed is completely accurate especially since it has changed servicers several times. Please help.
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05/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
I have been enrolled in public service loan forgiveness for years, through 3 different servicers since this program was made available in XX/XX/XXXX. I am an XXXX working in XXXX XXXX XXXX since XX/XX/XXXX. This program has allowed me to stay and not go work for a private firm which would pay more. It allows me to plan for retirement. These servicers fail to give me credit for payments made ( some full payments made during a forbearance reps suggest while we wait for recertification or verification or new beneficial regulations to go into effect are not counted - they need to give credit for these payments ). I have asked many times for a supervisor to call me, to address the problem, for an analysis of my payments, for them to update the number of payments I have made, to correct the ongoing errors. They do not respond and they refuse to share contact info. I have spent countless hours on the phone trying to get answers and credit for payments made. I have sacrificed many many months and even now, years, when payments could have been made but we needed to wait for these service providers to implement a new program or process documents or especially while transferring to new providers ( especially waiting fr XX/XX/XXXX which was date fo 10 % cap implementation - it took until XX/XX/XXXX to actually have them do it - so I lost a year and a half. Bottom line is I am entitled to additional credit for payments made. I request and am entitled to credit for EVERY payment I have made. Errors in the past decade where plans were incorrectly assigned to me or employees of XXXX XXXX failed to process applications and documents I have submitted, all need correction so that I can RETIRE. This is the worst administered program I have ever encountered. And I work in XXXX. It is not fair to the borrower. We need to be able to talk to the same person and not rehash the issues with multiple people, many of whom lack the knowledge to address the issues correctly. I did get a few corrected recently but I can not understand why some were fixed and not others. I have large files full of documents.
|
01/03/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I currently work at the XXXX XXXX XXXX XXXX and have about $ 70k in debt from the XXXX I competed at XXXX.I 'm dealing with the XXXX XXXX regarding Public Service Loan Forgiveness and have run into a lot of inefficiency and confusion.I had been putting off filling out the PSLF Certification Form with the good faith that my organization and loan payment plans were eligible per the program stipulations. The provided information makes the program seem very straightforward and implies that the certification form is n't really needed until you switch jobs. As I had n't planned to leave my organization ; I did n't fill out the form for over 3 years while I made monthly payments. As soon as there was some discussion about cutting the program, I decided to get my ducks in a row before that happened, should the program be reinstated at a later time. The first response I received indicated that XXXX was not an eligible organization. This was a huge shock as XXXX is a XXXX year old XXXX well-respected XXXX XXXX XXXX. My HR director assured me that other employees had received confirmations that XXXX is indeed eligible and that this must have been some sort of clerical error. Indeed it was, as I resubmitted the the certification form with the same information as the first form, but received a response that XXXX is indeed eligible. I was then informed that I had only made one eligible loan payment in almost 4 years of regular payments. I have been trying to rectify this for months as I applied for an eligible repayment plan and when I was put on that new repayment plan, XXXX in no way indicated that the kind of plan was different from what I had applied for. I had one phone call with a customer service rep where she supposedly put a " tracker '' on my account to review my previous payments and that this process may take a few months. I believe this was some sort of stalling technique.I called XXXX again and was told there was no way to review previous payments and that I would have to restart a new payment plan now. This would put me almost 4 years behind schedule for loan forgiveness.
|
07/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am repaying student loans through XXXX XXXX XXXX and applied for the Public Service Loan Forgiveness Program on XX/XX/XXXX after reaching the required 120 payments. I faithfully submitted the Employment Certification forms regularly to document my employment and have worked at the same nonprofit organization during this time. The application was submitted by XXXX XXXXXXXX XXXX to FSA ( Federal Student Aid ) at the Department of Education on XX/XX/XXXX.
I have never received a notice from FSA that they received my application. I was told processing would take 90 days for review. And then told FSA has up to 6 months to respond. As of today, XX/XX/XXXX, my application was sent to FSA over 6 months ago and I still do not have an answer from FSA. I have contacted XXXX XXXX XXXX numerous times, however, no one will confirm that they have called FSA to check on status. When I asked for a number to FSA, I was given a number and when I called in XX/XX/XXXX, I was told that they do not speak with us and redirected me to XXXX XXXX XXXX. No one at XXXX XXXX XXXX will call FSA on my behalf for an update or to have FSA acknowledge that they received the application. I called on XX/XX/XXXX and requested that XXXX XXXX acknowledge that XXXX XXXX XXXX sent the application and that FSA received the application. I received an email on XX/XX/XXXX only noting that : " On XX/XX/XXXX, your application for the Public Service Loan Forgiveness has been forwarded to Federal Student Aid for final review. Once the review is completed, you will receive notification with the results. '' I again requested acknowledgment by FSA that the application was received but did not receive a response.
I have received several letters from XXXX XXXX XXXX that I have reached my 120 payment requirement for the Public Loan Forgiveness Program. I am quite distraught over misinformation and lack of transparency. I have made career decisions based on the information from XXXX XXXX XXXX that I have reached the qualifying 120 payments, that the review time is up to 6 months and anticipated a decision by now.
|
04/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
|
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Web |
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On XX/XX/XXXX, I submitted an application into XXXX XXXX to enroll in the IBR program. A few days later, I was notified that I needed to submit my paystubs as income documentation. I did receive a response.
One XX/XX/XXXX, I resubmitted a brand new application into XXXX for the IBR program via fax along with my pay stubs. One month later, on XX/XX/XXXX, I received an email from XXXX XXXX that they've " received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your application at this time because your request was not complete. You didn't provide complete income documentation. '' A few months later, due to very arduous life circumstances, I was not able to give my full attention to my XXXX account and was not discerning of XXXXXXXX XXXX recommendations. I simply assumed they had my best interest. I called XXXX XXXX and they persuaded me to apply for the forbearance program. Naively, I complied and was approved. When my forbearance ended, I accrued a number of late payments and was never informed by XXXX that I could receive forbearance again. I was approved for a second forbearance and then unknowingly accrued a few more months of late payments.
None of this would have occurred had I been on the IBR/IDR plan to begin with, but XXXX was negligent in processing my application. Today, XX/XX/XXXX, I called to inquiry about my application. They said that they got my pay stubs but never my application. The email XXXX sent me on XX/XX/XXXX stated that they received my application but could not process it because they didn't receive my pay stubs which is completely contrary to what they have on record today. They claimed they MAILED me a denial letter and even another application which I never received. Nevertheless, they lost my application twice. The years I was steered into forbearance, accrued more debt due to interest capitalization, and late payments, I should have been on the IDR program. XXXX XXXX apparently lost my application TWICE and then was able to take advantage of me at the most vulnerable time of my life.
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09/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
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On X/XX/2017 it was time for my first re-certification of the XXXX plan I had been granted XXXX months earlier under FedLoan. I submitted a completed application along with a comprehensive statement of income and proof of income sources, XXXX per source, current within XXXX days.
On XXXX, I was informed that my XXXX re-certification was rejected. The reason cited for the rejection was that I had not supplied adequate documentation for my spouse 's income. I informed customer service that my spouse 's source of income was from investments XXXX checking account with interest ). The first round of talking with customer service resulted in " There 's nothing we can do for you. '' The second round resulted in an escalation for another review.
On XXXX, I called back to see how this second review had progressed. Customer service again informed me that it had been rejected, again citing the lack of proper documentation for employer based income when I had indicated that my spouse had taxable income. Representatives from FedLoans even went so far as to tell me that I should n't have reported the interest income as taxable income. That I should have just left the interest income off ... Say what? Seriously, asking me to certify a false document? XXXX ( sorry, but they really go me worked up XXXX, the law is the law. Taxable income is taxable income.
I ca n't explain it any other way, but I think because I had checked the box indicating my spouse had taxable income, they thought it could have only come from employer income despite it clearly stating in Section 5 that Taxable Income includes " dividend income, investment income ''. They were looking for a pay stub, when I did n't have one to give them. She does n't have a job. The taxable income did n't come from a job!
As of today, X/XX/2017, FedLoans now says they 're going to process for the next billing cycle, and I hope that after XXXX months of this drama, they finally have their heads on straight. I 'm not surprised to find that the XXXX in Massachusetts is suing FedLoans. They 're very difficult to work with at times.
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03/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I participate in the Revised Pay As You Earn payment plan for my student loans serviced by FedLoan Servicing. On XX/XX/XXXX, I received notification that I was required to re-certify my annual income and I filed a timely recertification using studentloans.gov the same day. Nearly 60 days later on XX/XX/XXXX, I received notice that my re-certified payments were calculated at {$69.00} per month. I immediately realized that FedLoan Servicing incorrectly calculated my payment and I contacted Fedloan Servicing in writing by using the form on the Fedloan Servicing website on XX/XX/XXXX. I received no response from Fedloan Servicing based on my written complaint. On XX/XX/XXXX, I called Fedloan Servicing to complain my payment had been incorrectly calculated. FedLoan servicing acknowledged that my payment was incorrectly calculated because a FedLoan Servicing employee erroneously processed my application with a family size of one rather than two, and ignored my husband 's student loans when calculating my payment. FedLoan Servicing acknowledged the correct payment amount was {$10.00} per month and agreed to correct the error. I followed up by phone three more times and on each occasion was told my payment would be reprocessed within 7-10 days. Today, XX/XX/XXXX I called again to inquire as to whether my payments had been correctly re-calculated. FedLoan Servicing indicated my payments had not been re-calculated and was told that FedLoan Servicing could not re-calculate my payment scheduled for XX/XX/XXXX because I contacted them too close to the due date and was told the issue would be corrected effective in XXXX. I repeatedly requested I be billed the correct payment of {$10.00} for the month of XXXX as required by Federal Law and FedLoan Servicing refused. FedLoan Servicing 's refusal was never based on the premise that the {$69.00} payment was correct but rather that they could not or would not fix the payment in their computer system. I still have not received written confirmation that my payments have been corrected going forward and I suspect they have not been corrected.
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10/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hello, I've sent in my PSLF forgiveness application to FedLoan Services BEFORE THE XXXX DEADLINE FOR PROCESSING. I have called countless times and spent hours and hours on hold for update and information. I have even missed days of work trying to get this resolved. After spending hours on hold one day months ago, I had a representative by the name of XXXX who spend hours on the phone with me and reviewed EVERY LAST ONE OF MY APPLICATIONS and stated " THAT ALL FIVE OF MY NEW APPLICATIONS SENT WERE CORRECTLY FILLED OUT. '' She stated " she saw the initial fax cut some things out but also see where I resent the information in correctly BEFORE THE INITIAL DEADLINE BEFORE TRANSFER TO XXXX. '' She also stated " THAT SHE HAD EMAILED MY INFORMATION WITH CODE NUMBERS TO HAVE A SUPERVISOR MANUALLY REVIEW AND PROCESS MY APPLICATIONS FOR REVIEW AS IT DID NOT DESERVE A TRANSFER TO XXXX. '' She states " that the requirement for a manual review is 6 weeks and I should hear something via mail when my applications were processed. She also informed me that " the computers were misreading PSLF applications and many correct forms were being ignored and misread. '' Tearfully, I thanked her dearly! XXXX informed me that I would hear of my loan dismissal in the mail after about 6 weeks as that was the current review time for manual review request. IT'S BEEN MONTHS AND I HAVE NOT. I AM ALSO GIVEN UNDESCRIBABLE RUNAROUND IN TAKING CARE OF THIS MATTER.
I have called and called to no avail for an update and finally got someone who states my paperwork was received but transferred to XXXX. I called XXXX and XXXX states that my loans have not been transferred and are actually showing still on hold through FedLoan Servicing. I called FedLoan Services and told them XXXX said my loans are not transferred and are still currently being held by FedLoan. FedLoan Servicing then states " they see my applications for PSLF and I should here something. '' I HAVE BEEN DOING THIS FOR MONTHS. I MEET ALL REQUIREMENTS FOR LOAN FORGIVENESS AND CONTINUE TO GET THE RUN AROUND.
PLEASE HELP ME!
THANKS SO MUCH, XXXX
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05/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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What school were you attending when you got the loan?
This question was posed earlier in the form but it only allows you to input one school. I pulled out loans while I was attending the following two schools : -XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX , CA ) -XXXX COLLEGE ( XXXX, MI ) Issue : I started employment at a XXXX organization ( XXXX XXXX ) on XX/XX/XXXX. This non-profit qualified for the PSLF Program. However, not all of my payments have been attributed to PSLF Program while working at the non-profit. XXXX XXXX acknowledged the error and provided two reasons why this happened : Reason 1 ) Some of her payments were not categorized as PSLF because they were overpayments, and if they are overpayments, they are disqualified as PSLF payments. Payments must be the exact amount due. Two things to fix problem.
1 ) Turned off notification that disqualifies her payment if it's an overpayment - DONE.
2 ) Request put into accounting to do an audit. Go back through all of the payments made from XX/XX/XXXX ( The XX/XX/XXXX payment will not count because she started working at XXXX XXXX after she made payment for that month ). Identify payments that were overpayments, remove the disqualification status and then marking the payment as PSLF. Case # XXXX. This will take 2-3 months. ( XX/XX/XXXX will mark 6 months from today ) Once its completed, XXXX will send letter in mail.
Reason 2 ) Not all loans at the time XXXX began employment with XXXX XXXX qualified for PSLF. It was not until they were consolidated in XX/XX/XXXX that they qualified for PSLF. This is subject to debate because XXXX previously gave XXXX the impression/verbal that all her loans did qualify for PSLF. This may have been a consolidation error.
We checked on the status of this issue on the following five dates but the phone representatives did have any additional information : XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX XX/XX/XXXX As of XX/XX/XXXX, we are still awaiting resolution to this issue. Details may be found in the attached XXXX XXXX Event Log. Please note there are two tabs in the spreadsheet.
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09/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Here we go again!!! I am still trying to fix the debacle that is my student loan. I have called and called and called and just get the runaround. I feel like my student loan is a complete and utter fraud and the student loan servicer is running a scam.
My student loans are a disaster. The government garnished my income tax refund even though I'd been paying on my loans. I was assigned an ombudsman that was able to figure out the level of deceit these companies are willing to go through. The ombudsman discovered my consolidated student loans were unconsolidated and sent to separate servicers without my knowledge or consent.
In trying to understand what's going on and why my fees are so high I called XXXX XXXX and they just XXXX with me. I'm going through the exact same thing as before where everyone I talk to sends me to talk to someone else so I'm stuck in this vicious, expensive, circle of XXXX.
When I talk to them they just say they don't understand what's going on and 'oops, we can't find any of your loan information before XXXX ''!!!!!!!! Ummmmm .... I graduated in XXXX. The way they have it calculated, my approximately $ 50K worth of loans with cost me somewhere around $ 180K.
So - they can XXXX up my loans, lose my loans, not give me information about my loans, but still charge me interest? They also set me up on some graduated payment which means my $ XXXX/month loan will go up by {$200.00} next year!!!!! XXXX? I am already dying trying to pay $ XXXX/month. How am I possibly going to come up with $ XXXX/month?!!!!!
This is sheer lunacy and is financial XXXX. I can not believe XXXX XXXX has no responsibility to be able to look at my records and truthfully, tell me my options.
Servicing has been inconsistent, funds were misappropriately applied, I have been repeatedly lied to, information has been obscured, I have been deceived, my credit has been affected and I feel their behavior has been illegal.
Someone needs to stop them or sue them like they sued XXXX.
https : //www.consumerfinance.gov/XXXX Please help me figure this out. This is ridiculous.
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04/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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|
Web |
Servicemember |
Around XX/XX/XXXX, American Education Services ( AES ) reported to the credit reporting agencies that I am a joint owner and have joint contractual liability for five student loan accounts. AES has misrepresented the ownership of these student loans accounts on my credit reports. The accounts were open by a sole owner on the following dates with the original loan amounts : XX/XX/XXXX {$26000.00} ; XX/XX/XXXX {$5300.00} ; XX/XX/XXXX {$20000.00} ; XX/XX/XXXX {$10000.00} ; and XX/XX/XXXX {$10000.00}. I did not agree with AES to borrow money from their financial institution for student loans. I agreed to cosign the loans but I did not sign as a joint owner or joint borrower. The legal status of these titles make a tremoundous difference. I co-signed for the sole account holder and owner of the accounts who borrowed the money. At some date, which I am not sure, AES changed Responsibility to Joint Account impling that I borrowed these funds. This change impacted my credit report with adverse transactions and more importantly causing my credit score to decrease by 45 points or more. I discovered this drastic decline when I checked my XXXX XXXX XXXX account for my free FICO score.
In legal terms a joint account or co-borrower is an account with two or more individuals borrowing funds or property and the joint owners agreeing to repay in accordance with the terms for payments. In legal terms a co-signer is responsible to pay if and when the borrower/owner fails to pay but has not borrowed the funds and has not agreed to pay on the terms that the owner agreed. Over the course of the repayment, I have complied with the co-signer terms and paid when the borrower/owner was unable to repay the monthly loan amounts. However, this action does not make me a joint owner. AES continual seeks to undermine my credit standing and score, calling and stating that they will report nonpayment should I not pay. They call me even before they check with the borrower for payment or arrangements for payment. AES ' action is a violation of my consumer rights, reporting me as an owner when I am not.
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05/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been making payments towards PSLF since XX/XX/XXXX. I have confirmed that I meet all of the mandatory specifications to be enrolled. I verified my employment and was told since XX/XX/XXXX-XX/XX/XXXX that I had only made 26 qualifying payments.. This was a major surprise as I had been making payments every month on time with the exception of 2 times since XX/XX/XXXX. The problem lies in the transparency of Myfedloan in stating the " minimum balance '' correctly. For example, on the screen in black and white text, it would say my minimum due was " {$130.00}. '' I would then make an on time payment for " {$130.00} and I would receive an email saying " my payment was accepted and received. '' However, when I went to verify my employment with PSLF and have my payments credited toward my 120 qualifying payments, they claimed there have only been 26 qualifying payments since XX/XX/XXXX!! Without my knowledge and consent, they were applying the overage ( since I was rounding up payments ) to my principal, then the following month they would deduct that overage and say THAT was my minimum due ... Then I assumed, the minimum due was ALL I OWED to make a qualifying payment -- but it wasn't! Why am I being jeopardized for making an on time payment ABOVE the minimum? This was VERY misleading and NOT transparent. For instance, if I make a payment to XXXX, and pay the minimum due ( let 's say min is XXXX and I pay XXXX ) my payment is applied to my overall balance and the next month the minimum due STATES what I owe to make a qualifying minimum payment most likely still {$100.00} -- whatever I apply to the payment ( as long as it meet the MINIMUM required -- anything extra above and beyond the minimum still counts towards my payment!!! ) I am asking for my previous on time payments to be applied towards the 120 qualifying payments. I am also asking for there to be a change in myfedloan 's system -- where they are mandated to report the CORRECT minimum due according to " the persons 120 qualified payment amount '' regardless of what the person pays over and above that minimum.
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11/09/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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I had previously filed a CFPB complaint on American Education Services of XXXX, PA concerning the incorrect report of past-due or delinquent payments on my daughter 's student loan account with them, for which I am the co-signer.
The issue in question involved AES 's inappropriate payment application of payments I made from XX/XX/XXXX to XX/XX/XXXX to my daughter 's student loan account when they should have been posted to my co-signer account. At the time I made the payments, I didn't know ( nor was I informed by AES ) that I had a co-signer account number different from my daughter 's number.
After my first CFPB complaint, I received a letter of dispute findings from the Office of Consumer Advocacy at Pennsylvania Higher Education Assistance Agency ( PHEAA ) dated XX/XX/XXXX. PHEAA conducts student loan servicing operations through differently named companies, one of which is AES. A copy of this letter fro
m PHEAA has been uploaded. PHEAA, in
their XX/XX/XXXX letter to me, seemed to indicate to me that AES had corrected the application of the payments I had questioned and actually indicated that my account was now in a paid-ahead status until XX/XX/XXXX. PHEAA also noted that AES had submitted updated information to the consumer reporting agencies to which the negative information had previously been reported. That was great news as it was exactly what I hoped to hear.
Nonetheless, in a different letter dated XX/XX/XXXX, AES informed me that they had researched the relevant account history and documentation of my credit dispute and concluded that the negative information they reported was accurate. This XX/XX/XXXX AES letter totally contradicted the prior XX/XX/XXXX letter from PHEAA. A copy of AES 's XX/XX/XXXX letter has also been uploaded.
My problem with all this is that I am currently attempting to obtain a mortgage loan on a new house that is under construction. The derogatory remarks made by AES on my credit have lowered my score just enough to put me at a level that increases my quoted interest rate by as much as 50 basis point. Please help!!!!!
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02/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
The following is a detailed explanation of the matter but in essence, I am requesting that all student loan payments made while in the XXXX XXXX XXXX XXXX XXXX XXXX count towards the Public Service ( 10 year ) Loan Forgiveness ( PSLF ) program I applied for -- as I was instructed it would.
I began working for the XXXX XXXX XXXX on XX/XX/XXXX. Prior to having my student loan consolidated with XXXX XXXX, it was with XXXX and had consecutively and punctually made all monthly payments to them.
I learned about the Public Service ( 10 year ) Loan Forgiveness ( PSLF ) program through my eomployer, with the understanding that my prior student loan payments while working for the XXXX XXXX XXXX would qualify towards the 10 year repayment program.
On XX/XX/XXXX, I successfully faxed the PSLF form to phone number found on page 4 ( of 6 ) on the form ( please find attachment ).
On XX/XX/XXXX, I received a letter from XXXX XXXX stating that I qualified for the PSLF program ( please find attachment ).
On XX/XX/XXXX, I received a letter stating that XXXX was servicing my student loans ( please find attachment ).
On XX/XX/XXXX, I received a letter stating that my repayment schedule had changed. The letter was very confusing because it gave 7 possible reasons why this may have occurred versus being specific so I called XXXX XXXX ( please find attachment ).
This is when I learned that I my student loans were consolidated into a Standard loan and that my 20 prior payments since beginning employment for the XXXX XXXX XXXX was not going to be applied towards to 10 year loan forgiveness program. I asked how I was erroneously placed into a Standard loan when I had successfully applied and qualified for PSLF. The representative could not provide a reason and said I would need to complete the PSLF forms again, which is the same form I successfully submitted on XX/XX/XXXX.
I still have not been told how or who erroneously submitted my loan into a " standard '' program versus the PSLF program, which is what I applied for.
Thank you for your attention in this matter, XXXX XXXX
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10/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have a student loan that is part of the Public Service Loan Forgiveness Plan. I previously had my loan managed by two other servicers. I consolidated my loans into a Direct Loan almost ten years ago. I had to defer payment for a while, but then was in an income based repayment plan for at least the past five years with payments made either on time or within the 15 days of due date for them to count towards PSLF. When XXXX XXXX XXXX took over I heard that they were certifying employment and taking over. I sent in my paperwork. Within approximately 2 months my loan was transferred. My loans continually showed 0 payments as counting towards PSLF. I called and asked why. The rep told me it was because they didn't have the records from the two previous servicers. They told me to call back in a few months. I called back at 6 months and they still didn't have them. I kept checking my loans and saw that it said I had made 4 on one and 5 on the other that counted. I called back upset. The rep said they had received my records ands that all that counted. I asked why. She said I wasn't in the right repayment plan previously. I was in the IBR plan until the repaye plan began and switched over. Those should count. I asked what plan it said I was in. She couldn't tell me. I was very upset at this point. I asked for a letter explaining this to me. She said she would resubmit to have my payments recounted. I called back two days letter because I had been so upset and wanted to confirm all the information. The new rep said that no, my previous servicer info had never been received. That they were going to get it and recount my payments. I have not received any direct communication with them other than my eletronic bills. Who ever " counts '' the payments has never contacted me. I just keep getting told they don't have the information. The information has to exist somewhere of what my loan repayment status was and how much I have paid. It is extremely upsetting that I don't have direct access to my records anymore because they have been transferred to one servicer after another.
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09/22/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I have been trying to work with American Education Services regarding my student loans for the past few months. I have been making payments online for years under my user name created when I first had my private student loans disbursed. In the last 5 months XXXX had some sort of change or system issue in which it blocked me from being able to access my accounts online. I am told the issue is because my profile online had my full name including my XXXX at the end of my name and that my student loans in their system was just my name without the XXXX at the end of my name and that this was causing a problem. I am currently living overseas in XXXX and have been for the past XXXX years. I have been making payments online with no problem during this time, but now I have called them several times to have the issue corrected and they continue to give me a hard time and despite speaking with a supervisor a month and a half ago who promised this was corrected and I would be able to log on my account the next day to make my payments, I was still unable to. I called again today and spoke with XXXX person who said they could fix it, and deleted the other profiles and had me create a new XXXX from scratch, but continued to get the same error message when trying to log in. They transferred me to someone to make a payment over the phone to bring my account current, and then that person proceeded to tell me I need to send in passport copies to validate my name to fix the issues. The last supervisor I spoke with said this was not necessary especially given I live overseas and it is difficult for me to do so, and in 10 years I 've never had an issue before. This is due to THEIR system issues or upgrades, not due to an issue XXXX the consumer created. There is a lack of compassion or concern as well as a lack of action to resolve their internal issues. As a result I have loans which are now 90 days past due ( just brought current XXXX and 131 days past due with them threatening to default them, despite the fact that their system issue is preventing me from making my payments online.
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06/17/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
I am writing because of a situation I have tried to rectify for over 5 years now with absolutely no help by FedLoan and its arbitrary, irrational policies. I am a teacher in Oklahoma and get paid once a month on the XXXX of each month. I can not change that fact ever- it is the way my school district- XXXX XXXX Schools in XXXX County , Oklahoma does it. Several times since I have, through every means, tried to get my payment due date scheduled on or after the XXXX to ensure I incurred no additional fees. I have been told by CSR 's and their Supervisors that the date can not be changed given my plan- what plans can change and why ca n't I. I was never told this at any time when signing up or re-certifying for my plan- Income Driven Repayment. The website says clearly if I 'm having trouble to ask through email and they will change the due date- just not for the poorest of us loan-holders! I asked verbally during the process and again later in at least 6 different emails sent through the FedLoan portal for a change to this due date from the standard XXXX to the XXXX or later. I sent an email in XXXX and 2 more in the last week asking for a change. I have already paid over {$200.00} in fees resulting directly from the timing of these payments. I signed up for Direct Deposit hoping it would allow me to change this date but to no avail. They would n't cancel that for me either when I asked saying 3 business days are needed ( Fri, Mon, Tue ) so I 'll be out hundreds again this month due to this due date! I can not understand why 1. It is such a difficulty to change the date for me and 2. why people who are at highest risk of default are being forced to adhere to a due date which incurs regular financial harm? They always say I had to change it when re-certifying and I asked them to and they said I must make a payment 1st then I could- not this new excuse. I have been lied to throughout this process and simply do not understand why I am being forced into an even worse financial situation each month by a simple due date that ANYONE should be able to change at their will!
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12/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I have student loans through XXXX. I have submitted documentation to re certify for the income based repayment plan. They denied and said I needed to send in my XX/XX/2017 tax info. I did do that online, but went ahead and sent it in again and I got conformation it was received. I was checking my account on line and I saw the payment was {$390.00}. So I called and talked to someone about the amount was too high. He suggested doing a forbearance and for the month of XXXX and by then the re certification should be done and payment should be lowered. So I agreed and hung up. I checked my account the next day it showed I owed {$280.00}. and my payment was late. Which was not true I made my payment early before the due date and the amount was {$190.00} which was the amount I have been paying for the past year or so. I called and talked to someone and told them the amount was wrong and there should be a forbearance and it should show that I do not have a payment due. He was trying to tell me I owed back payments from XX/XX/2017. I asked to talk to a supervisor and he would not let me and said he had it figured out and that was it. I later called back because I did not believe him. I talked to lady and she tried to tell me I was not paying the right amount and I told I was and asked her to look at my statements. The reason I figured I was being charged this {$280.00} was it states interest is being recapitalized such as when a loan goes into repayment or if there was a deferment or forbearance. So that what I could see. Which is a problem because I was not in any forbearance before I made these phone calls. The lady I was talking talked to her supervisor and it should not have been there and they were putting in for a reversal. So far it has not. The agents did not seem helpful and tried to accuse me of not paying the right amount of or saying I owed something I did not. I have had trouble with XXXX XXXX when I first started with them. I am part of the loan forgiveness program and they are my only option. So I am frustrated and disappointed. I hope someone can help me.
|
06/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I was in XXXX XXXX from XX/XX/XXXX-XX/XX/XXXX and I have a total of nine student loans : two Stafford loans and a Plus loan from XX/XX/XXXX-XX/XX/XXXX, and six Direct loans from XX/XX/XXXX-XX/XX/XXXX. I am on a Pay as You Earn plan, and all of the loans are serviced by Pennsylvania Higher Education Assistance Agency ( PHEAA ). Every year, I have re-submitted my IDR request on time to re-certify my income for the purpose of determining my student loan payment. This year, when I timely submitted my request for income-driven repayment ( XX/XX/XXXXIDRrequestreceived ), either the Department of Education or PHEAA failed to apply it to all of my loans, applying it only to my XX/XX/XXXX-XX/XX/XXXX loans and not y XX/XX/XXXX-XX/XX/XXXX loans. ( See attached documents -- XX/XX/XXXX for the loans PHEAA correctly applied the request to and XX/XX/XXXX for loans it failed to apply the request to. ) As a result of this oversight, my student loan payment has gone up to over {$1000.00} because my new income information was applied to all of the loans. I have tried to make approximately the loan payments I would owe had my account been handled correctly. However, PHEAA has on some occasions applied my payment partially across all loans, causing all of them to incur late payments ( see XX/XX/XXXX ). Every month, I try to pay what I should owe and every month I receive a notice that there is a delinquency on my student loans ( see XX/XX/XXXX ). It appears that in XXXX PHEAA applied the IDR request to my XX/XX/XXXX-XX/XX/XXXX loans ( see XX/XX/XXXX ), but the delinquent balance remains. I have contacted PHEAA twice to request that the agency properly calculate my student loan balance, remove the portion of the balance in default, and mark my account as current. The first time, the customer service rep suggested that I put my loans in forbearance -- I of course declined because this would have capitalized the outstanding interest on my student loans. Both reps said they would take care of the situation, but every month, I keep getting late payment notices ( see XX/XX/XXXX ).
|
06/23/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Public record information inaccurate
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Web |
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There are two concerns here.
The first is due to all the selling and changing of accounts XXXX XXXX XXXX Changing of websites and things ending up in FedLoan back in XXXX. The way i had my loan all set up for leaving town for an extended amount of time.
I was unaware of the change at the time and i was in an extended forbearance. You can see my credit report supports this. I was without phone service most of the time and i surprisingly found out i was over two months late on a loan i was under the impression was in a forbearance. As you can see in the photos due to me registering to get electronic statements and applying for another forbearance ( which fedloan was very helpful with ) they said they could backdate my forbearance from XXXX to XX/XX/XXXX and would remove the late pays on my credit report. almost 6 years later i come to find out the 60 day late is still there and i was misled and i feel they should be deleted even if as a goodwill gesture.
As you can see ive done what i can to keep this loan in good standing and I would hope that what i was told can be honored and the 60 day late pay can be removed from all 3 CRA.
The other ISSUE is a bit tricky and complicated but at the heart of it beginning XXXX i started getting into the IBR program i had issues getting all the paperwork accepted and each time it would take and extra 30 to 60 days, Part of IBR is to get 3 years no interest tacked on.
Ive had issues re certifying because of the time it takes and see it isnt as simple as XXXX consecutive years with no interest. However since XXXX i have had 36 qualifying payments and i think they should be honored. The average monthly interest is {$50.00}.
even if you calculate that from month one of FedLoan taking over this loan XX/XX/XXXX that is roughly {$3600.00}. The balance started at {$14000.00} and is now today {$17000.00} a difference of {$3700.00} so ive been charged OVER the full amount of interest. with 3 years 36 months of qualifying ibr payments i feel the promised 3 years no interest should be honored which would be equal to {$1800.00}.
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07/17/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
I have struggled with determining how much I owe to AES. I have two loans : 1. XXXX XXXX ( {$77000.00} due ) 2. XXXX XXXX ( {$3000.00} due ) When I log on to the account, I can not determine which loan payments apply to which accounts. I can not view the details for both loans. When I called two months ( XX/XX/XXXX ) ago to alert them to the problem, they said they would fix it, apologized for the debt calls, and told me I was up to do date. Since that time, I have made 3 payments : XX/XX/XXXX - XXXX XX/XX/XXXX XXXX XX/XX/XXXX - XXXX The amounts vary from the monthly due amount because their online system always states that I owe a late fee.
I received a debt collection call that I was XXXX past due. I knew this could not be true because I was told in XX/XX/XXXX that I was up to date. Since XX/XX/XXXX, I have made {$650.00} dollars in payments. I logged on to see how much I owed. It is unclear because the 2 loans are not reflected in the correct place. The AES customer service employee told me to " disregard '' the summary at the top and just focus on the " payment '' portion. I did. However, the payment history does not accurately show how much I have paid. For the XXXX XXXX account, it does not show a payment history at all. I scrolled to the bottom. I tried to pull up the paper/pdf bills. They both are labeled " XXXX XXXX : and only one contains a pdf/ The only pdf is for the XXXX XXXX account. i am not able to view the XXXX XXXX bill at all. The customer service person hung up on me when I asked for more details. I called back, and I was disconnected. I am very frustrated. I am just trying to pay the bill, but I would like the account to accurately reflect the amounts paid and applied to the correct loans. I want to resolve this, but I can not do so if I have no way of determining the amount owed, past amounts paid, and what amounts were applied to which account. Please help me determine the following : - A full accounting of each loan for one year ( XXXX XXXX- XX/XX/XXXX ).
- Corrected online information for accurate viewing, paying, and bill summary.
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02/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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After XXXX school, I consolidated my loans with Fedloan Servicing and have been attempting to use an Income-Driven Repayment Plan, with a goal of working towards PSLF. I have encountered myriad issues from this loan servicer, and repeatedly received conflicting information from phone representatives and failed to reach any solution with them.
Most recently, my monthly payment ( with no recent income change ) has fluctuated between {$460.00} and {$610.00} without any explanation, without any response to my letters, and without any resolution. Previously, more than {$4000.00} of interest was capitalized due to an error of paperwork processing. Before that, a payment of {$610.00} was made for a loan payment in the amount due for that month, which changed without any notification - to {$0.00} - between the time of my authorizing the payment and its processing. Fedloan refused to refund the payment, and instructed me to contact my bank ( who were incredulous ), and currently I have an open XXXX dispute to which Fedloan replies with meaningless, pre-formed responses and refuses to work towards any resolution.
I feel that I was egregiously misled by this sham company, and have no doubt that many other students simply trying to do good work in service of the public are being raked across the coals by a self-serving scam organization. Any time I reach a phone representative, they immediately encourage me to enter deferment, knowing interest will still accumulate at a high rate during the deferment period, and they 'll ultimately receive greater payment.
In sum, I 've encountered numerous issues of high significance, have been unable to work towards any resolution with Fedloan servicing, repeatedly receive conflicting information from phone representatives, and am paying money that is outside of the agreed repayment term and also losing months towards PSLF. CFPB is my last attempt to resolve these many issues before I hire a private attorney. I hope the focus of this issue might also help other students in similar situations, of whom there are no doubt very many.
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09/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I took out XXXX XXXX worth of school loans. In XXXX, someone consolidated my loans, under my name consolidated my loans- my origional loans were through AES- Origional Consolidation Amount- XXXX XXXX in XXXX XXXX XXXX defaulted to Penn Higher Education- {$57000.00} defaulted when i lost my life savings to an apartment fire and the death of my father, I also have severe psychological problems.
Starting in XXXX XXXX- to qualify on loan rehabilitation - I maintained payments for 10 months.I completed the rehabilitation program but thought I was paying my origional loan provider ... the loan is now {$70000.00} out of default- -I Fell into delinquency the 2nd timeI called and called, yet they wouldn't service me. They told me I had to talk to the collection agency -XXXXt- that company haraased me and harrassed my family ... no one would return my calls or emails for 24 months during the collection process -- - The collection company - XXXX now has my school loan at $ XXXX 6.6 % $ XXXX principle Its now at - {$100000.00} with % 20 interest fee- PHEAA now calls me on a daily basis wanting me to consolidate again with a government agency - I am not working, the past 4 companies i worked for went bankrupt- I can not own a home, i have been renting in CA for the past 9 years. My credit is XXXX because of this charge- I get no where accept threats from PHEAA and their past credit recovery system. I have a XXXX XXXX and can not find work right now. I understand on owing my origional loan at $ XXXX how can this be legal that I would now have to pay an extra $ XXXX - I can not afford this, i am scared for my life and my well being. My family and I have been homeless, transient and barley making it - i requested my origional loan signatures and no one can send me anything- they keep making up stories and directing me to another person over and over again. I didnt know what i was getting myself into because i am mentally ill and have told them countless times..i need help. I need someone to save me and my family from this. the burden is just to great for me to handle,
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06/13/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have consistently received incorrect information from loan service officers at American Education Services, or have received contradictory information from another officer upon followup. In some cases this has caused me to incur late fees or has negatively affected my credit rating. The most recent example was in XXXX-XX/XX/2018. In XXXX I called to report hardship making my loan payment and asked what options, if any, existed to lessen the burden. After informing me that most of my options were exhausted, the officer told me that after my account was 31 days past due, I could call in and make a good faith payment, which would bring my loan current and begin a process of reduced repayment plan ( RPP ). After waiting the requisite amount of time, I called back and another officer informed me that I was not eligible for this option and the only recourse I had was repayment. Meanwhile one of my loans had been put in deferment, for an unknown reason, presumably by the first loan officer ( who told me it was not possible to defer this loan ). I pressed the second loan officer to explain why the first one had told me about the RPP. Did she give me bad info? Was she incorrect? After putting me on hold she told me that if I made a good faith payment, I could request an RPP.
This leads me to believe that not only are AES staff oftentimes giving out wrong information, but they are purposely concealing the options that are available, hoping they can coerce people into repayment ( for example, by mentioning that if they don't repay, their credit will be negatively affected ) when in fact there are other alternatives.
Added to their constant harassment of me and my cosigners, even when I speak to them and we agree on a repayment date, this behavior is unacceptable and there seems to be absolutely no accountability. I ask that the CFPB look into this and other complaints against American Education services and consider taking action to curtail these dishonest policies. Paying off student loans is hard enough without an organization like AES confusing the process.
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09/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am in the Public Service Loan Forgiveness program. I began working in XX/XX/XXXX and immediately filed paper work to have my loans consolidated so I may join the program. Due to multiple errors and delays in processing, I was n't allowed to begin making payments until XX/XX/XXXX. I have tried to remedy this complaint with Fedloans servicing, who is my current loan servicer, however, they wo n't allow my me to make payments for the lost months in this error. My loans were officially dispersed on XX/XX/XXXX.
Furthermore, additional errors were made in my account. In XX/XX/XXXX my payment had tripled incorrectly due to a glitch in Fedloans system which would have sent out notification for me to re-certify my payment plan. Management acknowledged this error, however, I was placed into forbearance even though this issue had not been my fault. Thus I was delayed in making payments for an additional 2 months due to being placed in forbearance. I was even told it would be an administrative forbearance but I have since found out they categorized it as a hardship forbearance. On XX/XX/XXXX, under the guidance of management at Fedloans I had made a payment of XXXX to count toward my PSLF. I have now learned that Fedloans has not even counted this payment as they claim there is no active bill for this month ( as they still considered me on forbearance. ) I have however, verified that a manual override was placed in my account, however, I have still not received credit for this payment.
I would like to be allowed to make payments for the months ofXX/XX/XXXX, XX/XX/XXXX which I was not allowed to due to being placed on forbearance for an issue I did not cause. I would also request the payment I did make inXX/XX/XXXXbe counted toward my PSLF as it was under the guidance and recommendation of Fedloans servicing management that I make that payment. Furthermore, I request to be allowed to make payments for the month of XX/XX/XXXX and XX/XX/XXXX to count towards my PSLF as processing errors which occurred during that time were not my fault.
Thank you for your assistance.
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12/05/2023 |
Yes |
- Credit reporting or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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To Whom It May Concern, I recently reviewed my credit profile and noticed quite a few inaccuracies, falsifications, incomplete information, as well as accounts that are Un-Verified and more. According to the Fair Credit Reporting Act, Section 611 ( 5 ) ( A ) of the FCRA you are required to promptly DELETE all of the information that is inaccurate, incomplete, or which can not be verified.
It is also my understanding that Under the FCRA 15 U.S.C 1681i, every single one even each any or all of the unproven, non-compliant, incomplete, untrue, incorrect, and or unverified aspects of any alleged derogatory accounts must be promptly negated in its entirety or the alleged accounts are to be completely deleted.
The FOLLOWING derogatory accounts allegations are either UNTRUE, UNVERIFIED, INCORRECT, INCOMPLETE, UNTIMELY, NOT MINE, NOT MY RESPONSIBILITY, or otherwise NOT PROVEN COMPLIANT to regulatory federal reporting laws and or standards and MUST be removed immediate The infractions are as follows : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX XXXX XXXX XXXX XXXX, XXXX XXXX Not only is it illegal for a 3rd party collection agency to even reach out to me to pay an old debt, the information is 100 % false! - inaccurate. I never gave anyone my written consent for anything.i DONT NOT OWE THEM!! NOT ONLY THAT WHY ARE CLOSE ACCOUNTS STILLS HOWING UP? I have no clue who that is. I WASNT EVEN IN SCHOOL ANY OF THOSE YEARS. I DEMAND YOU ALL TO DELETE THAT.
I am demanding that both of these accounts be updated to paid as agreed and Never Late By the provisions of the Fair Credit Reporting Act and per the standards of reporting compliance implemented with the CRSA enacted CDIA Metro 2 COMPLIACE regulations, I demand that these above mentioned derogatory items be investigated and permanently removed from my report.
My name is wrong!!!!! I also want to know where the fake names originated from. That is a lot of violations. There are XXXX name violations that are inaccurate as well!!!! No
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11/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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FedLoan Servicing is absolutely ridiculous. NO HELP is ever provided, the customer service reps talk in circles and give inaccurate information. When trying to actually resolve my issues, I can never get a straight answer out of these people. Since dealing with these people, I have literally called at least 25 different times and I always get the " run around ''. Each time I have called, it always says, " this conversation may be recorded ''. Check my recorded phone calls! Since 2016, I have made ON TIME payments and they are saying only a small portion of the payments I have made actually qualify under the 120 payments for the Public Service Loan Forgiveness. I know I have made at least 36 payments and they are saying only 18 of those payments " qualify '' and they can't give me an answer as to why only a portion qualifies. Over the years, FedLoan Servicing has put my account in Forbearance at least 6 times without explanation or my approval. I told them to keep my account out of forbearance and they keep doing it. I also kept making my monthly payments, on time while they put my account in forbearance. Each time, my account was in forbearance it took an act of God to get them to take the forbearance off my account. I have filed a complaint with the Department of Education about Fedloan Servicing and all they did was send my complaint to FedLoan to deal with, which isn't right! It took over a month for XXXX with Fedloan to even contact me about my complaint and then my complaint was not resolved. I contacted XXXX again telling him I wasn't satisfied with my " results '' and never heard back from him or ANYONE in Fedloan Servicing. I have documentation and emails. And recently, they doubled my monthly payment without contacting me or providing explanation for doubling my payment, which I can't afford. Fedloan Servicing is the absolute worst loan company to deal with. Their customer service is terrible and they can't resolve any issues for you. Please look into this company and I would like to speak to someone about my issues!! Should I hire a lawyer??
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12/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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My student loan complaint is directed at FedLoan Serving 's incompetent and corrupt practices of repeatedly delaying/ignoring requests for loan forbearance processing, which has resulted in wage garnishment of my next paycheck.
My complaint is that FedLoan does not have the right to such a collection, neither directly nor via a collection agency, since the forbearance should be granted and the improper collection action is due FedLoan 's negligence, incompetence and grossly irresponsible and corrupt practices.
I assert that I am entitled to the forbearance I have requested based on the following : 1. I qualify for loan forbearance, as I did the previous 2 years at the same wage.
2. I have been granted forbearance by XXXX for the loans which they are servicing, based on my current income.
3. I have complied with timely submittal of my forbearance request and have sent repeated subsequent requests with supporting documentation and correspondence.
I acknowledge that I borrowed money that I am obligated to repay.
I have made regular payments on previous student loans when I had adequate income to do so. However, I am currently working at the wage I made 20 years ago, a net income of $ XXXX, and do not have means to pay student loans at this time.
FedLoan has repeatedly taken 6 months or longer to process my forbearance requests, but in 2016 they have taken longer than 12 months to acknowledge and process my requests, which has resulted in a wage garnishment order.
I received my FIRST and FINAL Notice of Garnishment on XX/XX/2016, dated XX/XX/2016. The notice states, " you may exercise the right to contest this actions '' ... but " because you have failed to comply with the terms of the previous notice, your exercise of this right will not result in the delay of wage garnishment ''.
My current bi-weekly net income = {$750.00} ; the wage garnishment bi-weekly amount = {$130.00}, leaving me a bi-weekly balance of {$610.00} ( $ XXXX ) for bills and living expenses. The result of FedLoan 's incompetence has put me in dire financial circumstance.
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10/20/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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FIRST ISSUE : My student loans were serviced by XXXX XXXX. I noticed duplicate charges for all of my loans and requested an audit. XXXX XXXX stated they were working on the audit and would get back to me. I was then informed that my loans were being sold, and I would have to contact the Department of Education. I tried to resolve the issue with the Department of Education to no avail. My loans ballooned from {$190000.00} to a WHOPPING {$310000.00} with Fedloan!!!!!! I have requested an audit of my student loans, but it is falling on death ears.
SECOND ISSUE : I have been unemployed, so I applied for the Income Driven payment plan, and recently re-certified my application 3 months ( XX/XX/XXXX ) prior to the payment due date ( XXXX ). I am currently working a temporary job with an agency as of XXXX 2016, and sent all of my income information to FedLoan for processing. After calling for several weeks to find out what my payment would be, in XXXX I was sent a denial letter that I was not eligible for the Income Driven Plan. After several phone calls, it was determined the paperwork was not reviewed correctly, and my application would be expedited ( 3-5 ) to correct the problem. In the meantime, FedLoan Servicing sends me a bill for {$3500.00} due immediately. I contacted FedLoan again, and was told an Administrative Forbearance would be applied to my account to halt all billing/payment requests until my account could be sorted out. XXXX I received another bill, now requiring 2 payments!!! One for the now delinquent amount of {$3500.00}, and another payment due XXXX XXXX for {$140.00}. I called back to find out what was going on. FedLoan stated that my account was delinquent by 33 days for {$3500.00}, and would be delinquent for {$140.00} if the payment was not made on time. FedLoan made an error in processing my paperwork, created a delinquency on my account refusing to correct the issue, and demanded the only way to resolve the issue was to have the {$3500.00} covered by a forbearance adding additional interest and fees to my account. I need help!!!!
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02/08/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am in the public service student loan forgiveness program. In checking on my qualifying payments as I near the end of my ten years of service, I found two months that were not counted and called MyFedLoan to discuss those months as I have always been enrolled in automatic payments that were deducted from my checking account. The months are XX/XX/XXXX and XX/XX/XXXX. I was told over the phone in XX/XX/XXXX by MyFedLoan that those months occurred because I was not billed when my loans were transferred between servicers. I asked if I could make those months up since I was on automatic payments and was not advised about this happening. I was told that MyFedLoan had opened a formal inquiry for me and would get back to me to let me know if I can make those payments up. I never heard back, so I wrote to them on XX/XX/XXXX, asking to make those payments up. Again, I have never had a response.
In reviewing my records, my loans were not transferred to different servicers on those dates. They were still being serviced by XXXX, who took my payments via automatic deduction. XXXX did not tell me they werent taking those months and never gave me the opportunity to make those payments up. MyFedLoan says I wasnt billed at those times, but there was no way for me to fix it since I was on auto-payment and was not notified about this.
Two months toward my 120 required payments for loan forgiveness will help me a lot because my family is moving to Colorado for my husband 's job and I do not want to stay behind with our XXXX being apart from his dad any time beyond what is necessary to finish this program. Anyway, I have never heard anything back from MyFedLoan about whether they will permit me to make up those two payments to have them qualify toward the 120 payments for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX office during those months ( and submitted the required employment certification to prove it ) so I just need to make up the payments since I was not able to do it when they transferred my loans at the time. Thank you so much for any help.
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03/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My loans were forcibly put into disaster forbearance by my student loan servicer " XXXX '' ( due to living in the vicinity of the California Wildfires ). Within minutes of receiving the email notification I called them to find out what it was about. During that initial call, I was transferred to someone else to have the forbearance cancelled and removed. I was told it would take a week or two for the forbearance to be removed.
Two weeks later, the forbearance still had not been removed so I emailed them to ask about the status of my loans. It has now been a full month and I have received no communication and my loans are still in forbearance.
As a result of this forbearance I have lost my interest rate reduction which is provided on the condition of continuous automatic payments. While my loans have been in forbearance I have been aggressively paying them down to offset the interest rate increase that resulted from this predatory behavior on the part of my government and loan servicer.
I was in no way affected by the Wildfire Disaster and I am now being financially punished despite my honest efforts to avoid this forbearance and continue paying my student loans on their regular schedule. My credit score has also dropped significantly as a result of this behavior despite the fact that by every imaginable indicator my financial health and credit worthiness improved over the last month. The rule stating that student loan forbearance should not or does not affect your credit score is clearly simply not true.
This is predatory behavior by my loan servicing company and it is an absolute travesty that the government can force disaster forbearance on anyone in a geographic region without any input from the persons affected. I don't need your help and I will not allow my student loan servicing company to make windfall profits on the back of " disaster '' assistance.
How many hundreds of thousands or even millions of people in XXXX XXXXs are getting bilked at higher interest rates this month because of this unilateral action by the student loan industry?
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10/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I have submitted my recertification for the XXXX XXXX XXXX plan. This was accomplished by submitting the application as well as my tax return.
Yesterday, I received the following e-mail : " We received your request for an Income-Driven Repayment ( IDR ) plan. Unfortunately, we are unable to process your form at this time because your request was not complete. You still need to provide complete income documentation.
Please follow up on this request to take advantage of this repayment option. IDR plans are a great way to reduce your monthly payment amount because they take your income and family size into consideration!
The easiest way for us to continue processing your request is if you upload your income documentation to us directly at XXXX. If you prefer to mail or fax your documentation, it is helpful if you also include the enclosed form. This will allow us to direct your request to the correct department for processing.
You must supply alternative documentation of income if you did n't file a federal income tax return within the last XXXX years or if the XXXX XXXX XXXX ( XXXX ) on your tax return does not reasonably reflect your current financial situation, for example, if you had a decrease in income or you are no longer employed. Any of the below are acceptable proof of income as long as they are less than XXXX days old.
Pay stubs : Make sure you write the frequency of pay ( weekly, every other week, etc. ) if it is n't clearly stated.
Certified letter or statement from your employer Proof of self-employment Please do not send in your year-end IRS Form XXXX. These typically are not less than XXXX days old. Therefore, they usually ca n't be used to calculate your income. '' This is a totally outrageous failure to comprehend the basic nature of the documents submitted. The federal income tax form is MORE THAN ENOUGH to show what my household income is. There has been no change in my status.
This is now the fifth time this year that FedLoan Servicing has botched a simple request. I 'm perplexed as to how they are allowed to continue.
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10/05/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
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My federal student loans are held by FedLoanServicing ( FLS ). Until recently they were on an in-school deferment. In XXXX I received notice that they were now in repayment ( this was for XXXX of my XXXX loans ; a notice for the other XXXX was not provided until XXXX ). However, I was not given any notice that the accrued interest would capitalize or an opportunity to repay it before that occurred -- instead the statements simply showed the principal as having increased. I emailed FLS on XXXX XXXX about this and did not receive any response. This morning, XXXX XXXX, I contacted them by phone to follow up. I spoke to four different representatives and learned the following. FLS received notice from the national student loan clearinghouse on XXXX XXXX, 2016 that my enrollment at XXXX XXXX ended in XXXX. On that date they immediately, retroactively granted a " late student loan notification forbearance '' back to XXXX, ended that forbearance as of that same day ( XXXX XXXX ), put me into repayment, and immediately capitalized all the accrued interest as of that day ( XXXX XXXX ). This all occurred without any notice to me of the accrued interest and without giving me any opportunity to repay it before capitalization. The last customer service representative with whom I spoke, a supervisor, agree with me that this process was not correct. But he said he had no power to change it, and that I would have to wait while a " review '' went through the system, which would take 7-10 business days. Unfortunately, I have no confidence that this review will occur, that I will get notice of its outcome if it does occur, or that it will remedy the situation -- given that FLS has failed to notify me of critical student loan information in the past, that I received no response from my email, and that I was initially left on hold for 25 minutes by the first representative I spoke with today ( apparently hoping that I would hang up ). I am happy to supply the ID numbers of each person I spoke with at FLS if this is useful to the inquiry. Many thanks for your assistance.
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07/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
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Web |
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My stafford direct subsidized and unsubsidized loans were transferred to PHEAA because I work for the Federal Government and am pursuing the Public Service Loan Forgiveness ( PSLF ) plan. I am on the Income Based Repayment ( IBR ) plan. My employer paid {$5000.00} to my servicer on XX/XX/XXXX as part of a retention benefit, reducing my principal. I had turned off " pay ahead. '' On XX/XX/XXXX, I noticed that my repayment amount under IBR ( which has been revised to the standard repayment amount, due to my income ) remained equal to the amount in past months when principal was much higher. I contacted PHEAA, who via their frontline employee and supervisor Ha, ( PH XXXX ) insisted that in order to have my monthly payment amounts reflect the newly reduced principal amount, I must leave IBR and switch to standard repayment. Although I insisted that this made no sense since IBR repayment amounts are capped at the standard repayment amount and this means that given the lower principal amount, I am now being overcharged, they refused to admit that this contradicted Dept. of Ed. Rules regarding IBR repayment. PHEAA insisted that unless I switch to standard repayment, I will continue to be charged the monthly repayment amount that corresponds to much higher principal. PHEAA services all loans under PSLF. As a result, this practice is not only directly harmful to not only my eligibility for PSLF ( as I will be overpaying and ultimately eligible for less PSLF forgiveness ), but to all public servants. These practices run contrary to the basic principle of IBR repayment, that it should not exceed the standard repayment amount, and contrary to guidance that IBR is the best option for PLSF, solely administered by PHEAA. I appreciate your assistance in resolving this before my first overpayment would be charged this month ( on XXXX XXXX ) and ensuring that no other public servants have their benefits under PSLF unfairly affected by PHEAA 's deceptive practices. I also submitted a complaint to the student loan ombudsman on XXXX/XXXX/16, reference # XXXX. Thank you.
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10/29/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I obtained XXXX private loans through American Education Services ( " AES '' ) when I was attending college for my XXXX degree in XX/XX/XXXX and XX/XX/XXXX ( respectively ). I still owe almost {$30000.00} on these loans, even though I have been paying on them for years. I pay almost {$240.00} per month on these loans and almost XXXX % of my payment is applied to the interest. One of the biggest issues I had with this company is that I apparently did not qualify for a deferment when I returned to school in XX/XX/XXXX for my XXXX degree. AES had told me that my loans were " too old '' to qualify. Additionally, I have tried on numerous occasions to reduce the payments by either going with a graduated plan or income-based plan. AES says my loans do not qualify for either. If I am even a day late on my loans, they harass me by calling me as late as XXXX XXXX, when I 'm trying to get my kids to bed. I 've called on different occasions when I was behind on payments to either discuss the situation or otherwise work out arrangements and their response to me is always something along the lines of, " we do n't care ; pay what you owe ''. I even had to file for bankruptcy at one point in my life because the loan payments were too much to handle with other financial obligations.
I 'm married with XXXX kids. I 've never had a job that pays more than $ XXXX/hour and right now, I make less than that working from home right now. I have n't been able to find another job which will pay enough to cover our bills. My husband 's income covers most of our bills, including mortgage, insurance, food, and student loans. Combined, we pay almost {$1000.00} in student loans alone which is half of our monthly income and more than 3 times our mortgage payment. The fact that this company is not willing to help us out or otherwise work with us in any way really puts a strain on our finances. I 've tried complaining to the XXXX, and even sent a message to the White House ( thinking that attention needed to be brought to this company for someone to listen ) and no one seems to care.
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08/11/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I have applied for the XXXX Loan Forgiveness program with Fedloan Servicing since I completed my 5th year of XXXX in a XXXX XXXX. I submitted an application on XXXX XXXX after submitting applications previously because I had to make constant corrections after being denied due to mistakes in the application because of failed communication by the company on how to fill out the application, which is very unclear. I received a letter today regarding the denial of my application which stated that Section 3 was not filled out properly. I have been trying to apply for this loan for quite some time this summer, and I keep getting different information as to what needs to be filled out and what does n't need to be filled out by each costumer service rep that I have spoken to. I went over the application with the last rep who told me how to fill out my portions of the application and how each school needed to fill out theirs. My districts have filled out their sections correctly, but yet my application got denied because they " did n't '' fill it out correctly. In addition, I got another e-mail stating my loans have been put in administrative forbearance. If it were n't for me checking the status online, the company never communicated this to me nor is being clear on how to fix it. I need this to get resolved immediately, and I need to be assigned one person who understands this process. I will not continue to talk to multiple reps who keep changing the rules of this application. I want one person from beginning to end who will make sure that this gets handled properly because this process has been absolutely ridiculous to deal with. I have my application and evidence that I have serviced in XXXX. The XXXX are also listed online. The individuals who filled each application out for me are the same people who have continually filled out this application for other people and never seem to have a problem with it. My XXXX and I do not understand why the application is continuing to get denied when I 'm qualified for the forgiveness loan and everything is correct.
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11/18/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XXXX XXXX,2017 a payment of {$240.00} was made on my student loans. The payment was made to AES success but was never applied to my account. I called and was told the incorrect account number was listed and that prevented the payment from being posted to my account. However when reviewing the payment details the correct account number is included on the payment. The representative I spoke with located the payment and said I could send proof of payment and they could apply it to my account. I sent in the documentation request but the payment was never applied to the account. I called back in and spoke with a representative who said the payment was returned on XXXX XXXX. However, prior to calling in, I received an email stating they were processing the information and would update my account on XXXX XXXX. I requested to speak with a supervisor and was connected to a lead representative who stated the payment was returned on XXXX XXXX. I then asked for a supervisor and was connected to a supervisor named XXXX who informed me that she could not verify the payment was returned and she would investigate and call me back. She called later that evening stating she was still investigating and would call back the following day. I did not hear back from her so I called back and was told no supervisor was available and I could leave a message and someone would call me back within 48 hours. I received no call back and I called several days and was given the same response. On XXXX XXXX I called in again and was told they needed an ACH tracing number to locate the payment and apply it to my account. I spoke with XXXX again and was told I would receive a follow up call to confirm receipt of the tracing number. The bank called to provide the payment information and the following day I called back in and was told by XXXX a supervisor that they never received the information from the bank. However I received confirmation from the bank that the information was provided. As of XXXX XXXX the payment has not been returned and my credit has been negatively impacted.
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02/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My wife, XXXX XXXX, and I have been working on resolving issues with her Public Student Loan Forgiveness since XX/XX/2018, and since early XX/XX/2018 if you were to count our multiple submissions of her application for her employment to count towards the loan forgiveness program. She currently has her loans through XXXX XXXX XXXX. I have taken the reigns, so to say in regard to helping her with navigating the issues she has been having, but please feel free to reach out to either of us. We have reached out to XXXX XXXX and to the US Dept of Ed 's Ohmbudsman group on numerous occasions ( est 30+ documented calls ), and had opened up cases through both regarding the issues we are having. We keep getting the run around, and neither has diligently worked to resolve our issue we are having. My wife and I believe that she is meeting the qualifications for PSLF based off of the legislation on PSLF that we have found, but they continue to deny us, and are not appropriately responsive as we have requested numerous times. We had asked for a phone call to better articulate the case, and the possible ability to discuss with a person who is legislatively literate, however, no one follows through w/ either XXXX XXXX nor the Ohmbudsman groups- as I mentioned above they keep kicking the responsibility to out of their control, or sending me emails last minute that we simply don't qualify & case closed end of story without truly having someone hear & understand our claim/appeal. My wife is working at a qualifying agency for the required 30+ hours weekly per PSLF guidelines for the past 1.5years. However, they say that since her employer considers her per diem, she needs a second job to qualify. Our issue is that the specific wording of their application, as well as the wording found within the laws themselves would side with my wife and I as being correct that she does in fact qualify for PSLF as is. Neither the Ohmbudsman group nor XXXX XXXX themselves are acknowledging our issues, and continue to drop us before our claim can be adequately heard or addressed.
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04/10/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
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My daughter only stayed in college for one year, She was given the loan information to make payments.
She made a few payments by calling in a few times, she missed a few payments. At that time I suggested we call Fed Loan and set up a payment arrangement. We called together, My daughter and I spoke with the woman service rep, I told her I was calling about the parent plus loans taken out in my name, we gave our social security numbers and the service rep set up my daughters bank account for repayment. Several months went by, I started getting alerts about my credit score dropping due to late payments, I reached out to my daughter who provided a bank record of payments being made. Several more months went by and I continue to see my score drop, at that point I disputed it due to having proof of payment. In late XXXX I decided to call Fed loan to find out what was going on, it was at that time I discovered that the parent plus loan was not set up with a payment plan, the only account that was set up was a loan in my daughters name. I had no knowledge of this account ; it was set up by the college without my consent. I was not involved in this loan. When the initial repayment plan was set up the service rep set up the wrong account and did not disclose that she seen an additional account.
The service rep suggested a forbearance, it was approved. I have been making on time payments since then. During the 8 months I received 16 late payments recorded against me on my credit report. They reported on 2 accounts being late but I only have 1 account number. I believe that these late payments against me are unjust, I called The Fed loan facility and gave all of the necessary information, there was no mention by the service rep of several accounts. If these said accounts were discovered the first time, I contacted their facility I would not be in this position.
We called Fed loan in XX/XX/2018 to set up a repayment plan I have records that show one account was being paid while the other fell behind due to the wrong account being set up for repayment.
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10/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I requested an override to my XXXX XXXX payment so that I pay the correct amount and have it count toward the Public Service Loan Forgiveness ( PSLF ). In response to my separate Consumer Finance Protection Bureau ( CFPB ) complaint number XXXX, FedLoan Servicing responded that " Because an override was not requested until XXXX XXXX, XXXX, and no payment was made, we are unable to perform an override for XXXX XXXX. '' This is a wholly unsatisfactory response. I did not pay my XXXX XXXX payment because FedLoan Servicing : 1 ) miscalculated my income-driven payment amounts due to their erroneous interpretation of my spouse 's income three times on XXXX XXXX, XXXX, XXXX XXXX, XXXX, and XXXX XXXX, XXXX ; 2 ) I was advised by FedLoan Servicing customer service agents multiple times by phone that I should not pay my monthly payments until their error surrounding my payment amount was resolved ; and 3 ) I was specifically advised by FedLoan Servicing agents that I would be offered a payment override so I would not miss PSLF qualifying payments ( this was of critical importance to me ).
The XXXX XXXX, XXXX response by FedLoan Servicing to my complaint did not respond to the arguments I put forth about why my XXXX XXXX payment should be overridden and thus is non-responsive. My request to override my XXXX and XXXX XXXX payments because of their miscalculation error was approved. The company did not provide any logical reason why they could override the XXXX and XXXX payments but not the XXXX XXXX payment.
A FedLoan Servicing agent indicated during my last interaction with the company by phone on XXXX XXXX, XXXX that the decision was being reviewed. Three months later I still have not received a response to my concerns.
I request that FedLoan Servicing respond to my complaints and override my XXXX XXXX payment so I can pay the correct payment amount and have it qualify for the PSLF.
I have attached the text of my original complaint and the responses I have received to date from FedLoan Servicing.
Thanks for your attention to this complaint.
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05/01/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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Student loan accounts were under XXXX Forgiveness. They were forgiven after completing long process with this agency. Everything was squared away. First this agency was servicing the account when it was forgiven.
XXXX XXXX XXXX XXXXXXXX XXXX Installment Closed XX/XX/XXXX XXXX XXXX XXXX XXXXXXXX XXXX Installment Closed XX/XX/XXXX Then, after two years, this agency started servicing THE CLOSED FORGIVEN ACCOUNT [ XXXX XXXX XXXX ] and below is what they did to my previous XXXX FORGIVENESS ACCOUNTS WITH XXXX XXXX XXXX XXXX Then, I have contacted XXXX XXXX XXXX and tried to resubmit the same information that I submitted to XXXX XXXX XXXX XXXXXXXX ; however, rude customer service representative, no answer in regards of my student loan forgiveness that I was already granted by the previous servicing agency and also accounts blow-up my credit report with seperate accounts in total of 15, while in the first agency it was a simple one account.
I have did my time XXXX and I am still in the XXXX field in XXXX and I am trying to purchase a home, but these accounts that came up last year need to be removed from my credit report as they were in the first place forgiven. XXXX XXXX XXXX does not care about the consumers and is not aware of the accounts they are actually servicing. My accounts were closed and forgiven through my employment at XXXX XXXX XXXX XXXX from XX/XX/XXXX.
Please review my case, I have been trying to contact this agency via mail and phone, but no response at all.
XXXX XXXX XXXX XXXX {$2000.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$1500.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$13000.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$26000.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$2900.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$5700.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$5600.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$4600.00} Installment Current XX/XX/XXXX XXXX XXXX XXXX XXXX {$3100.00} Installment Current XX/XX/XXXX XXXX
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12/12/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Need information about my balance/terms
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Web |
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I have been trying to contact XXXX and AES in regard to my student loans made for XXXX school. I have been trying to resolve my debt/ issue. Neither will allow me to obtain information in regard to my status. XXXX did tell me that I am in litigation, but will not give me information on how I can resolve my debt. AES states that my loans are in their specialty department but can not give me any more information. I can access the AES site online, the information there states that my next payment is due on XX/XX/2016, that I have XXXX HEAL loans owned jointly by them and The Pennsylvania Higher Education Assistance Agency ( PHEAA ). I called PHEAA who told me that I should be able to contact AES and get resolution, but I ca n't. I am locked out of XXXX website and can not gather any information. I did contact Navient but they stated that they can not give me any information. XXXX did give me a phone number for The US Department of Education who advised me that my Federal loans are in good standing. They stated that AES and XXXX should be communicating with me to resolve this issue. They forwarded me to The Ombudsman who reaffirmed the opinion given by The US Department of Education.. I was given this offices information to assist me.
I am a veteran, XXXX through XXXX, have been homeless and am living in a transitional VA facility where I have been getting assistance in transitioning back to the community. I was hospitalized for 3 months at the XXXX VA hospital for XXXX where I received XXXX- they left me with XXXX but I 'm now able to think and have been trying to attend to things I need to ( such as my debts ). I am also being assisted by the federal government in regard to my debts. I am also being assisted by The Pennsylvania Department of Labor and Industry for the purpose of reentry back into society as well as reentering XXXX. My desire is to get off of XXXX as my treatments have substantially helped my recovery. My hope is that I can obtain assistance in handling my educational debts. While I am not certain, I assume I am in default.
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11/14/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I went to XXXX Univeristy in XXXX XXXX, IN. I took out private student loans to help pay for school and immediately began repaying them when the loans went into repayment. That was XX/XX/XXXX. It has been nearly 5 years since I made my first payment and my balance has n't been touched on the largest loan I have through AES/PHEASS. When I applied for these loans I was barely working full time for $ XXXX/hour and supporting myself on my own ... very meagerly. However, the lender informed me that if I qualify for {$1000.00} loan then I also qualify for a {$30000.00} loan. That was XX/XX/XXXX. How can being credit worthy for {$1000.00} mean that I 'm equally as creditworthy for {$30000.00} especially at that income? While I was in school it capitalized until it totaled {$45000.00}. I 've been paying more than my statement says I owe, sometimes by as much as {$300.00} ... yet the principal on the large loan still never goes down.
So I attempted to take action, now I 'm scared I 'm being scammed again. I got a call one day from XXXX XXXX who said he was a financial advisor through XXXX XXXX. He put me in touch with a group saying the loans were predatory ( I agree ) and if I pay half what my loans were for ... their lawyers will prove the loans are invalid and will have them dismissed. Has anyone heard of XXXX XXXX XXXX., XXXX XXXX, or national legal staff support? These are the people claiming to handle my case, and I just recently was sent a power of attorney form to have notarized in case lenders refuse to release information. I am afraid to go forward any more than I already have until I know this is n't a scam. How do I fix the damage I may have already caused myself by following their directions and not paying the lender?
I feel like without doing something, I will never pay these loans off. Until last month, I 've paid faithfully, and usually more than I owe. I do n't understand how I 'm not getting anywhere when the bill says I owe {$95.00} but I have paid {$400.00}. Where is my money going and if I owe it, why is n't it on my bill!?
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09/30/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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- My student loans were transferred from XXXX to FedLoan with an amount of {$29000.00} - See Loan Summary Document - XXXX for proof of amount transferred - On XX/XX/2022 I called FedLoan and requested a refund of the payments I made during the COVID-19 pandemic to the amount of {$6500.00} and received a transaction ID XXXX as confirmation - See Payment History XXXX XXXX XXXX PDF for proof of payment amount.
- FedLoan stated it would take " two weeks to two months '' to receive a refund.
- I called FedLoan in XXXX to confirm everything was OK for the refund and was told it was.
- In XXXX I noticed my loan amount had been adjusted to reflect I had received the refund and my loan increased from {$29000.00} to {$34000.00}, however, I had yet to get the refund - See FedLoan - Payment History to see the adjustment and amount increased.
- I called FedLoan after I noticed this and mentioned how my loan total had increased to reflect a refund I had not received. I was told that refunds were taking up to four months and to wait.
- On XX/XX/XXXX I was notified by FedLoan that my loans were being transferred to XXXX - See Loans Transferring XXXX.
- I've reached out to a FedLoan representative multiple times in XXXX and XXXX. In my last phone call, the representative said that I should give it six months to receive a refund and that they can't help me anymore since they no longer own my loans.
- At this point it's been the six months since I requested a refund. My loan total has increase to reflect I received a refund, however, I have yet to see the money.
- I reached out to XXXX and they opened a case three weeks ago. However, I have been trying to contact them multiple times this week and whenever I select to speak with a representative the call is disconnected. I haven't been able to reach anyone for the past week, I'm not even placed on hold, the call just gets disconnected.
- Please help me figure out what is happening with this refund. It's been six months and my loans reflect that I received a refund, even though that is not the case.
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10/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom it may concern, On XX/XX/2018 my XXXX student loan account # XXXX XXXX XXXX was paid in full. I received a Paid in Full Notification letter that I have enclosed. The account was closed and removed from my credit report and everything seemed normal and I believed it was a closed matter. Fast forward to XX/XX/2018, while I was on my monthly routine of checking my accounts I noticed I have a new balance on the closed account and I was surprised to see that on the closed old loan. I thought it was an error and it would just go away. I should have known better next month it was added to my bill doubling my monthly payment. After noticing this I immediately called them to ask them why was this account that was paid in full and that they had sent me a letter confirming that fact back with balance and with more interest than before. The representative said it must have been a computer glitch to what I replied I dont think you cant make a {$13000.00} error on an account. The representative asked me if I had any proof of the payment and I said I had not the proof at hand but that I had to locate it on my files. I also told the representative that I wanted to dispute the loan. He said he would send me a form for me to dispute it. I am still waiting for that form. Basically what I am getting from XXXX is that if I misplaced my information to proof that I have paid my loan in full I have to pay my loan again with interest just because they had a glitch. And unfortunately I have misplaced my documents showing my payment to the account! I think this is most concerning for people like myself that make the best effort to pay for their student loans and companies like this one have the nerve to tell you its just a glitch and you have to pay again. Having said that I have keep working with them so I can accommodate this loan in my monthly payment so my accounts dont default and stay current. I want this account closed and taken out of my credit report and of my student loan account. I sincerely ask for your help in this matter. Thank you.
XXXX XXXX
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03/19/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I
have been on income-driven repayment plans since I graduated law school in XX/XX/XXXX. I have never missed a payment and have timely recertified each year -- that is, until XXXX provided me bogus annual recertification deadlines, then used my " late '' application to capitalize $ 50K+ of interest on my student loans. After two complaints through the CFPB ( see, e.g., Complaint No. XXXX ), XXXX finally acknowledge and corrected about $ XXXX of the $ XXXX of capitalized interest. Now, it is important that XXXX addresses the remaining $ XXXX that was capitalized due to their predatory scheme.
Prior to my XX/XX/XXXXannual recertification, I received a letter providing an XX/XX/XXXXdeadline. A month or so later, I received a letter providing a XX/XX/XXXX recertification deadline. At the time, I didn't realize that the first letter was for my loans under the IBR plan and the second letter was for my loans under the REPAYE plan. And why would I? I've always recertified a single time each year and had no reason to believe I would suddenly have two different deadlines. And XXXX was not even asking that I submit two applications for the two different plans ; only one is required.
The fact of the matter is that the later XX/XX/XXXXdeadline is completely bogus. The only way that I would not have been penalized is if I had followed the earlier XX/XX/XXXX deadline and ignored the second letter altogether. But in my not realizing XXXX changed the game ( two deadlines for one annual recertification ) and my relying on the most recent letter I had received, XXXX had contrived a scheme that, in practice, was used to mislead me then catch me on a technicality, giving XXXX reason to capitalize ten of thousands of dollar of interest.
Please consider, too, that I was/am already swamped with $ XXXX in student loans without all this capitalized interest and I have always paid on time and even pay additional amounts monthly. I have been an ideal customer with a reasonable explanation as to how this happened, and I hope XXXX will do the right thing.
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03/31/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
In XX/XX/XXXX I sent in the paperwork to have my employment certified as an eligible employer for the XXXX. On XXXX XXXX, XXXX Fedloan sent me a letter saying they could not certify my employment since my employer had not listed my start date in section 3. They stated my employer needed to call Fedloan and provide the missing information. My employer, specifically our district clerk XXXX XXXX, called and spoke to Fedloan. On XX/XX/XXXX they sent me a letter totaling the payments that I had made that would count towards XXXX. This letter did not count the most recent year on any of my loans. It just stated the number of payments I had previously made. It did not add any payments for the loans they had acquired after I consolidated my other loans. I did not change jobs so there should have been no reason to not certify the new year 's employment. On XX/XX/XXXX they sent me a letter saying they needed additional time to determine if my employment qualified. On XX/XX/XXXX they once again sent me a letter totaling eligible payments, but still not adding the payments for the last year and not including any payments made on the loans they acquired after my consolidation a year earlier.
I received no further communication from Fedloan so I resubmitted the form in XXXX of XXXX. Fedloan sent a letter on XXXX XXXX, XXXX saying they had the application but needed time to determine if my employment qualified. Again, I was and still am, employed buy a XXXX school, XXXX XXXX qualified. On the XXXX they sent me a letter saying they needed more time to determine if my employment qualified. I did not receive an answer after this so I sent the form in again in XXXX of XXXX. On XX/XX/XXXX they said we have your application. They were reviewing the application to determine if employment qualifies. Now, at the end of XXXX I still have not gotten the certification of employment, they have not communicated about the number of qualifying payments. When I called and asked what was the delay I was told " it's the government, it takes a while to get an answer.
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02/12/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In mid-late XXXX I requested that XXXX do an investigation or thorough count on the number of payments I have made that count towards the 120 PSLF payments since I did not feel the number they gave me was accurate. In early XXXX, I believe XXXX or XXXX, I received a call from a representative at XXXX, asking if I still wanted the count completed and I indicated I did. I called roughly 6 months later ( and about a year after my original request ) inquiring about the status of the count considering one of my statements showed two different numbers for my two loans, one being in the 70/80 's and the other in the 30 's. I was told at that time that they hadn't even started the count until XXXX, and according to their false records I hadn't requested it until XXXX -- which is completely untrue but XXXX treats me as if whatever their records say is fact and could not possibly wrong. I spoke to someone in XXXX XXXX and inquired about the count since it continues to be incorrect on my statements, not to mention I've never been given any type of resolution or letter indicating their findings ; I was told it still isn't complete and they have no clue when it will be done. When I call XXXX for any reason, I get anxiety because of the lack of consideration, being told I'm essentially a liar because they don't see something I've said written in a note in their system, and inconsistent answers/recommendations between a representative and supervisor. I requested the count be done about 18 months ago and it has yet to be done. I fear that this will go on to effect my forgiveness and prolonging payments I have difficulty making. I consolidated my loans in XXXX and have been employed FT continuously since XXXX ; which stands to reason I should complete the PSLF payments in XXXX, which is the reason I felt the count was incorrect. I am beyond frustrated with XXXX and would like assistance in resolving since I have no way in doing so besides calling and asking ; which I do not feel should be expected for them to do their job in a reasonable amount of time.
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07/25/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account information incorrect
|
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Web |
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Since XX/XX/XXXX, I have disputed the inaccuracy of my payment history ( XX/XX/XXXX ) for all eleven of my federal student loans to the credit reporting agencies ; XXXX and XXXX ( XXXX has followed FCRA laws and updated my account information ). my dispute investigations keep resulting in verified account information. This ca n't be accurate and I am questioning the validity of the verified account information because I have documentation that illustrates I was granted a forbearance period for my federal student loans for the period of XX/XX/XXXX-XX/XX/XXXX in which XXXX has it reporting a 90-120 day late payment status. If my accounts were n't current during that period, I wouldn't/could n't have been granted a forbearance period.This information is not correct and per the FCRA [ section 623 ( a ) ( 2 ) ] ANY updated account information must be reflected on the credit report. It is also the Credit Reporting agencies responsibility to ensure that all credit reports are 100 % accurate, in which my accounts are not. A Forbearance period marks your monthly payments as current while you are not paying on your loans and mines are n't reflecting that. I ca n't have late/missed payments and be on forbearance simultaneously. My forbearance grant should be updated and reflected on my credit report. I spoke with a Federal loan servicing rep by the name of XXXX ( ID number XXXX-information in attachment ) at XXXX Eastern time on XX/XX/XXXX and she informed me that the dispute process was a 60 day process and that my dispute was still under progress ( would be completed at the beginning of XX/XX/XXXX ). She also stated that once the dispute process was complete the disputed information would be corrected, updated, and reflected on my credit report. I have attached documentation that illustrates that I was granted a general forbearance period for the time frame that XXXX and XXXX is reporting missed payments. This hassle of back and forth with the credit reporting agency and Fed Loan has caused tremendous financial suffering due to no fault of mine.
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08/14/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
Hello, I am a Veteran and didn't know about certain services being offered for active military personal when I served. I requested that my military benefits be retroactively reapplied if possible. To which they agreed on XXXX XX/XX/2020. Subsequently, on the date of approval FedLoan servicing increased my principal balances on three of my student loans of the five. This includes bringing a previously paid off loan back to life. While FedLoan servicing states that it wasn't an error when apply benefits and that the benefits haven't been applied. I have documents proving the balances of all my accounts on XXXX XX/XX/2020 ( minus all payments made in XX/XX/XXXX ) and XX/XX/2020 ( minus one pending payment made in XX/XX/2020 ). However, FedLoan Servicing has erroneously stated that the increase was from capitalized interest retroactively. If that was the case, why wasn't it documented on the account so that the employees I have spoke to would have known? The answer is, it didn't happen and that they don't know what happened and are trying to justify it. If you use the excuse provided by FedLoan, the math doesn't add up. FedLoan has already capitalized interest on loans when necessary through out the years and sent out account letters and statements when doing so. Someone has made a mistake or maliciously edited account information when I requested military benefits to be applied. It isn't some wild coincidence that I requested military benefits be applied and the same day they were approved ( I have the letter and original account balances ) my balances increased. It's either an error was made that day XXXX XX/XX/2020 or FedLoan maliciously edited my account balances and payment history in order to profit and protect any lose associated with providing military benefits.
At this point, I'm simply asking my account be returned to it's previous state, which I have documented on XXXX XX/XX/2020 plus all payments made from their forward. Because clearly, FedLoan Servicing doesn't care about Veterans or people and are largely incompetent.
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11/22/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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My niece needed a student loan to complete her education at XXXX College in XXXX, New York. She asked me, her uncle, if I would agree to guaranty the loan because the lender would not provide the loan without the guaranty. She was told by the lender at the time the loan was committed that if she made regular timely payments after she graduated, the lender would release the guaranty. On XXXX XXXX, 2015, after paying her student loan payments on time for over two years, she submitted an application to American Education Services ( " AES '' ), the loan servicer, on my behalf requesting that I be released as a guarantor of her student loans. She never received a written response to her request. However, I called and learned over the telephone from AES that her request was denied because of her credit score. On XXXX XXXX, 2015, she requested that AES reconsider its decision and release me as guarantor. Her credit score is excellent and there is no reason why I should not be released. As proof of her credit worthiness, she sent a copy of her personal credit report to support her request for reconsideration. Once again, she received no reply to her request. I again called AES and was told that, while my niece is employed full time as a teacher, has made every payment on time and has a good credit score, she has an auto loan and a mortgage. AES said that the amount of debt required AES to decline the request for me to be released as guarantor. It appears that the lender 's promise to release her uncle 's guaranty if she made timely payments is illusory. They never intended to keep the promise. The fact that they never respond to any requests is indicative of their lack of commitment to perform as they promised. Also, the ever changing excuses for refusing to release the guaranty is further proof that the lender is not performing as promised. My niece asked AES if her parents could be substituted as guarantors of the loans. AES refused to consider this and said the only choice my niece has to release me as guarantor is to pay off the loans.
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03/12/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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In XXXX of XXXX, I placed a FOIA request for specific information concerning student loans that was sent to the Dept of Education. The Dept of Education failed to provide all the information requested at that time so I placed a 2nd FOIA request in XX/XX/XXXX and outlined information I would like to be provided concerning student loan debt along with additional information.
Included in my request were items as listed 1. Offer 2. Acceptance 3. Consideration 4. Mutuality of Obligation 5. Competence and Capacity 6. Written Instrument I also requested from The Dept of Education servicer information 1. Assignment information 2. Terms and conditions 3. Borrower Acknowledgment Which is Federal laws and State laws for my state of TN.
I also requested I be provided any securitization information ( XXXX ; Hedge Funds etc ... ) Additional request : Original paperwork Chain of title Assignments ( Please see email attachments ).
I requested all the information provided notarized by of individuals who can testify under oath and utilized in a court of law.
As of todays date, XX/XX/XXXX, I have not received any of the requested information. Fedloans, who has only stated they are servicing the loans, without the requested paperwork from ( Dept of Education ) or anything provided by Fedloans, or following Federal or State law requirements and in violation of TCPA ( Tenn Consumer Protection Act ).
I applied for a Deferred/Forbearance of any loans Fedloans stated they have in their records.in XX/XX/XXXX. They took those loans out of deferrment/Forebearance the next month XX/XX/XXXX and have been trying to collecting over {$100000.00}.
Licenses are also required to come into the State of TN.
Please review : No. 19-2116 IN THE UNITED STATES COURT OF APPEALS FOR THE THIRD CIRCUIT Commonwealth of Pennsylvania, Plaintiff-Appellee, v.
Navient Corp., and Navient Solutions LLC, Defendants-Appellants.
On Appeal from the United States District Court Court for the Middle District of Pennsylvania Hon. Robert D. Mariani Case No. 3:17-cv-01814-RDM
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01/11/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am on the Public Service Loan Forgiveness ( PSLF ) program. I started working at a XXXX XXXX 15 years ago and received certification stating my employment qualified. Ive made over three years of on-time payments under Income-Based Repayment ( IBR ) plan so far which were more but I was not informed that my loan needed to be transferred to XXXX until 4 years ago. I have submitted Employment Certification Form ( ECF ) in XX/XX/2018. Their acknowledgement letter stated that my employment qualified. However, my statements have stated 4 payments made go toward PSLF. I have called XXXX several times but they stated it would be updated which never was and we are approaching a year later with no correction. Also, I was not aware of the difference of loans from FFELP which I originally had vs. Direct loans. However this is something you wouldnt know unless you really study all the fine print of the loans and are financially savvy. All my loans came from the Federal Government so I thought they were all direct. The PSLF pamphlet I received 10 years ago stated that the eligible loan types as ANY Direct Loan Subsidized/Unsubsidized Stafford, Plus, Consolidation. My FFELP loans were listed as Stafford and Plus on loan description which led me to believe my Stafford and Plus loans were PSLF eligible. I also noticed that studentaid.ed.gov PSLF webpage recently added more clear paragraphs regarding FEELP vs. Direct loans. However, it wasnt as clear 10 years ago when I actually looked into PSFL which put me back 5 years. While I believe important letters like this should have been delivered in writing 10 years ago. I understand there are thousands of others in my same situation by reviewing complaints and the news. I also read about class action lawsuit. So I decided to look out for help as well. XXXX XXXX should have provided a written letter regarding non-PSLF qualifying loans upon receiving ECF, and their failure to do so misguided me into believing I was would qualify. I would like see if anyone can help me to correct the issue. Thank you!
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10/26/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I recently transferred my loans to XXXX XXXX, also known as the Pennsylvania Higher Education Assistance Agency, because I wished to have loan forgiveness through the XXXX XXXX XXXX XXXX program. When I completed the program application, I was told by The US Department of Education that I would receive notice directly from XXXX XXXX in regards to when I should make my first payment to the new servicer. In anticipation of the notice and upon receipt of an email I received from the lender on XXXX/XXXX/XXXX stating my loans were " in the process of transferring, '' I created an online account on XXXX/XXXX/XXXX through XXXX in order to receive notices and approve paperless billing ( confirmation received ). However, I noticed upon signing up and signing into my account that my loans were already " Delinquent. '' I remitted a payment immediately in the amount shown as " past due '' on the homepage in the amount of {$230.00}. I then received a letter by mail on XXXX/XXXX/XXXX, postmarked XXXX/XXXX/XXXX, from XXXX stating that I was still delinquent on my loans. It was the first correspondence I received from the loan servicer and was not consistent with the payments made online. On XXXX/XXXX/XXXX, I signed into XXXX account online again and noticed the website now said I was " Delinquent '' again, whereas, my payment was " 16 days late ''. Therefore, On XXXX I called XXXX XXXX by phone and spoke with Customer Service Agent # XXXX at XXXX who reiterated that my payment was 16 days late ( pre-dating my notice from the lender by email stating the loans were " transferring '' ) and now my payment was due as of XXXX XXXX, XXXX. XXXX XXXX is not proving accurate loan information. Their lack of communication is causing negative crediting information, thus affecting the credit score and financial output of their customers like me. They should have their business license revoked for predatory financial practices. I will scan my postmarked envelopes and email communications from this lender. Please help to rectify the issues with this company.
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05/28/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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AES - Cosigner for daughter 's Private Student Loans During the summer of XXXX, my daughter requested and was approved for an MGRS - modified payment arrangements on her student loans cosigned by myself and her father.
Although approved in writing, the monthly payment amounts were not reflecting the agreed-upon amounts. We were concerned as we understand the impact of late Student loan payments.
After many calls to AES and many promises to fix the problem, it was finally discovered by a Supervisor they had made an error. My daughter was never eligible for an MGRS to begin with, which was the root cause of the agreed-upon payment amounts not being reflected on our statements.
By the time the error had been discovered, 26 of her student loans were reported to the credit reporting agencies and impacted both her credit score and mine for months XXXX, XXXX, and XX/XX/XXXX.
The loans were all brought to current and it was recommended by an AES Supervisor to send a credit dispute form to request the 26 late payments be removed from our credit report.
This was done XX/XX/XXXX, and a response was received stating in part " ... Based on this review we sent corrected information to the consumer reporting agencies to which the information was previously reported for the loans listed .... ''.
We thought great, they have done a good job correcting an error they had made. It was not until I pulled my annual free credit report in XX/XX/XXXX, did I discover what they really did. Instead of removing the late payments as we thought, they only put a comment on each of the late payments of " Consumer disputes after resolution '' on our credit reports. This fixed nothing at all so, I sent yet another letter in XXXX XXXX..Their response was they are not going to do anything further with the issue.
AESs errors have severely impacted our credit ratings negatively and they are not willing to remove our late payments for XXXX, XXXX, XX/XX/XXXX for the 26 student loans.
Please, anything your organization can do to help would be appreciated.
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10/10/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My application for Public Service Loan Forgiveness was recently denied. I learned that the reason was because XXXX XXXX refused to count my XX/XX/2018 payments because I was supposedly in past due status. Upon investigation, I learned the following : In XX/XX/2018, XXXX XXXX kicked one of my student loans out of auto debit, which I had not requested. When I learned that this loan was kicked out of auto debit, I began paying that amount each month until I could get it back on auto debit. Rather than applying that to the amount due, they instead applied the extra payment evenly across all loans, pushing that one loan into past due status and all of my other loans into paid ahead status.
I did not know that this happened and could not figure out why the XXXX XXXX website continued to alternately tell me that I was paid ahead and past due, sometimes giving me both messages in the same day.
I called several times in XX/XX/XXXX and XX/XX/2018 to resolve this. The customer service reps informed me that I was paying the correct amount, and that there was nothing past due on my account.
When I applied for Public Service Loan Forgiveness, I learned about the misapplied payment. I have requested that they reapply the payments to take care of the discrepancy, since I have now made a variety of extra payments to try to resolve this discrepancy. One of the customer service reps informed me that it would take 10 days to reapply the payments and that at that time I could request re-evaluation of my Application for Forgiveness. However, it has been weeks now, and they still have not resolved it. I have had to continue making payments during this time. Another customer service representative informed me that they are unable to give me an accounting of how my payments have applied and that I have to cite the exact excluded payments that I want to appeal. That is hard to do absent that type of accounting that shows which payments counted and which did not.
Please assist me in resolving this matter. I greatly appreciate your help. Thank you.
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06/22/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Myfedloan won't accurately process my annual certification for public loan service forgiveness. I have been trying for 6 months and they still won't give me any credit for all of XXXX for the PSLF program, they are not accepting anything from that year as a qualifying payment and they won't explain why I have been working full-time for the same employer ( XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX ) since XX/XX/XXXX. Every year I recertify and my payments are added to my total. But when I submitted in XX/XX/XXXX they never processed my application. Then I submitted again in XX/XX/XXXX and they accepted the 6 months in XXXX as qualifying, but forgot to look back at XXXX. So now instead of 61 payments ( out of 120 ) qualifying for PSLF forgiveness I only have 49.
I emailed them about it, and they said the XX/XX/XXXX application is in process, but that's false, because I already got multiple emails from them indicating that they processed the application but approved XXXX and not XXXX. I emailed them again, and this time they said I am incorrect to assert that my latest recertification was processed incorrectly because they show the XX/XX/XXXX recertification as pending, but that is also incorrect as I was very clear I am emailing them about my XX/XX/XXXX recertification. For some reason they show my XX/XX/XXXX recertification as processed with all of XXXX denied, but when I email them they either say it's not done or they falsely claim my last recertification request was in XXXX.
None of this makes any sense, I've been with the same company for 5 years, they approved all the dates in XXXX, XXXX, XXXX, XXXX, and XXXX, but for some reason they won't process XXXX and eveerytime I contact them they give me a new excuse. I've sent several emails this week and nothing. I don't trust in calling them because I've learned over the years nothing they say verbally will they ever be accountable for. I just want them to reprocess the PSLF certification I submitted on XX/XX/XXXX ACCURATELY, which means processing the dates for XXXX as well.
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06/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Issue with Fedloan. Is sue since XXXX XXXX regarding an incorrect interest balance. In XXXX XXXX an incorrect amount of interest capitalized on my account. I was on an income driven repayment plan ( pay as you earn ) and was determined to pay {$0.00} a month in payments and the government therefore woul d pay my interest from XXXX XXXX . This did not happen due to some error, and so at the end of the yea r ( when I switched to a new repayment plan that required me to make payments since I was now employed ) the amount was put on my account and the interest capitalized. I had to make numerous payments to pa y down that interest beginning in XXXX XXXX . This was interest that never should have been there, thus those first several payments would have been going to pay down the loan principle, but instead had to go towards the interest that should have never been there. I have been told via phone that this will be remedied although the exact timeline is uncertai n ( Granted it w ill be 2 years of this issue in XXXX XXXX ). I recently received written confirmation stating that, " Our records indicate that you will be granted the interest subisdy for the period of XXXX of XXXX to XXXX of XXXX . We do not have a timeframe or amount for this yet, but you will be notified once it is completed. '' I do not understand where this timeline of XXXX XXXX XXXX XXXX comes from. There was also no written confirmation verifying the amount of repayment, nor how it was calculated. I am worried that simply granting me the interest subsidy that was lost is not enough, since it ignores the fact that my initial payments in XXXX would have otherwise been able to go towards the loan principle. Because they instead were forced to go to the interests that should n't have been there in the first place, the repayment life of my loans has been prolonged by more than just the amount of the missing interest subsidy. I have been documenting this process and been met with inadequate, vague responses, or no response at all.
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03/12/2020 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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In XXXX of XXXX, I placed a FOIA request for specific information concerning student loans that was sent to the Dept of Education. The Dept of Education failed to provide all the information requested at that time so I placed a 2nd FOIA request in XX/XX/XXXX and outlined information I would like to be provided concerning student loan debt along with additional information.
Included in my request were items as listed 1. Offer 2. Acceptance 3. Consideration 4. Mutuality of Obligation 5. Competence and Capacity 6. Written Instrument I also requested from The Dept of Education servicer information 1. Assignment information 2. Terms and conditions 3. Borrower Acknowledgment Which is Federal laws and State laws for my state of TN.
I also requested I be provided any securitization information ( SLABS ; Hedge Funds etc ... ) Additional request : Original paperwork Chain of title Assignments ( Please see email attachments ).
I requested all the information provided notarized by of individuals who can testify under oath and utilized in a court of law.
As of todays date, XX/XX/XXXX, I have not received any of the requested information. Fedloans, who has only stated they are servicing the loans, without the requested paperwork from ( Dept of Education ) or anything provided by Fedloans, or following Federal or State law requirements and in violation of TCPA ( Tenn Consumer Protection Act ).
I applied for a Deferred/Forbearance of any loans Fedloans stated they have in their records.in XX/XX/XXXX. They took those loans out of deferrment/Forebearance the next month XX/XX/XXXX and have been trying to collecting over {$100000.00}.
Licenses are also required to come into the State of TN.
Please review : No. 19-2116 IN THE UNITED STATES COURT OF APPEALS FOR THE THIRD CIRCUIT Commonwealth of Pennsylvania, Plaintiff-Appellee, v.
Navient Corp., and Navient Solutions LLC, Defendants-Appellants.
On Appeal from the United States District Court Court for the Middle District of Pennsylvania Hon. XXXX XXXX XXXX Case No. 3:17-cv-01814-RDM
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12/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In brief, my deferment status for federal loans was wrongly changed and my loans were then due. Over the phone, XXXX assured me that this was resolved and the loan status was returned to deferment. With this false assurance, I let the payment due date pass by and XXXX is reporting me to all nationwide consumer reporting agencies. XXXX has been unresponsive to written requests and in a recent call, provided no assurance that credit reporting would cease. Below are relevant dates and actions.
I have been enrolled in school - year-round, full-time - since XX/XX/XXXX. As of XX/XX/XXXX, I completed my coursework, yet am now still enrolled for enough supervision hours to be considered full-time.
On XX/XX/XXXX, I received an email from XXXX stating that my school had notified XXXX that I was enrolled.
On XX/XX/XXXX, I received an email from XXXX informing me that my loan repayment was to begin on XX/XX/XXXX.
On XX/XX/XXXX, I called XXXX to inquire why I was being billed even though my enrollment status had not changed. At the conclusion of the call, I was assured that the status of my loans were all going to be in deferment status and that no further action was required on my part.
On XX/XX/XXXX, I received an email from XXXX informing me that my payment was past due.
On three occasions ( XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX ) I contacted XXXX through their website form, which does not allow me to retain a record of the emails sent. However, I can paraphrase my request to XXXX : resume deferment status and cease credit reporting.
On XX/XX/XXXX, I called XXXX. I was told to apply for deferment, a process which will be extended past the next loan repayment due date on account of the school registrar office being out for holidays. Additionally, there was no resolution regarding the credit reporting activities.
To add insult to injury, I received an email informing me that my phone call had resolved the concerns stated in my emails and that my account status would be reported to each nationwide consumer reporting agency.
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11/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
OnXX/XX/XXXX, my application for Total and Permanent XXXX discharge was approved by the U.S. Department of Education. I am a XXXX veteran with a 100 % rating from the VA with an effective date of XX/XX/XXXX. According to the letter, I received from XXXX " Your loan holder ( s ) will return any payments that were received after your XXXX date to the person who made the payments ( that would be me ). The letter further stated that the discharge of my loans and refund of payments made would be made within 120 days.
OnXX/XX/XXXX, I received a refund check from Ameican Education Services ( AES ) in the amount of {$5300.00}. This amount is less than my payments. I called AES the beginning of XXXXXX/XX/XXXXrequesting that the total amount of all my payments be sent to me, I was told my refund request would have to be reviewed and it would take 30 days. After 30 days I called again for the status, I was told it is still in review, I contacted AES in XXXX, XXXX, XXXX, XXXX and XXXX, I was told all five times that my refund request is still in review.
I do n't have the total amount due to me because I only have a partial listing of my payments, I asked AES to send me my payment history from XXXX to XXXX, I was informed that it will take 30 days and that my history will be mailed, that was 60 days ago, and I get the same response of it taking 30 days even though it has been 60. My payment history on AES 's website only shows XXXX to XXXX.
OnXX/XX/XXXX, I received a letter from the XXXX XXXX XXXX XXXX ( XXXX ) stating all of my student loans have been XXXX.
Please assist me in obtaining the remaining refund, because I do n't have all my payment history I can not give you a specific dollar amount but based on how much I paid every month for 15 years. Also, will you assist me in obtaining my payment history from XXXX to XXXX.
Because of my service-connected combat injuries, I am unable to work and I desperately need the remaining refund that was promised to me. Thank you for your assistance.
XXXX XXXX XXXX Proud to Have Served!
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11/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
In XXXX I had a medical crises that required extended hospitalization and resulted in me moving in with relatives to be properly cared for during my rehabilitation. My student loan in XXXX were under a deferment. During hospitalization and after, my mail was was returned to the Department of Education. I was not aware that my loans had defaulted and not able to exercise my right to an oral hearing or a delay of garnishment because I did not receive the mail. I petitioned the Department of education to stay the garnishment and grant an oral hearing through their agency XXXX. I requested oral hearing to explain my circumstances and request hardship on XX/XX/XXXX and on XX/XX/XXXX. I sent all request via certified mail and both mailed and uploaded documents directly. The Department of Education has refused to grant my right to an oral hearing even though they know for a fact my mail was returned. I have explained that the Garnishment leaves unable to meet basic expenses or pay for the critical medical care I require. As recently as XX/XX/XXXX they refused my right to an oral hearing so that I may explain my hardship, and the circumstances that led to this action. I would like an opportunity to explain my plan going forward for repayment of my student loan debt.
I, XXXX XXXX, am writing to request that the Department of Education review my request for a hardship reprieve from the Departments garnishment of my student loans. As, I've requested in the previous two garnishment hearings I am requesting an oral Hearing on this matter. I have not been allowed an oral hearing despite repeated request This garnishment poses a significant hardship for me. I am a single Mother of XXXX and am managing a chronic illness while employed full-time. The crushing stress and constraints brought on by the garnishment make it extremely hard for me to afford to take care of my children and afford medical care.
I have supplied the Department of Education with my expenses previously. My expense have change and the garnishment is a severe hardship.
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12/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello! I am still struggling with XXXX XXXX. this is in reference to an earlier case as well. XXXX XXXX XXXX struggles to accurately track payments towards PLSF and upon certifying payments frequently changes they payments to count towards PLSF.
At one point, they did send me a letter stating they would credit me 23 payments ( great! ) based on earlier struggles and the difficulties I had experienced, but this has not happened. I have a copy of the letter. Though on 10 year standard repayment, no payments since XXXX have been added to my account. documentation available. At the time of selecting the 10 year standard plan in XX/XX/XXXX, I was told it would count towards PLSF without the fluctuating payments and need to re-certify each year. I selected this payment as it would eliminate the 1-2 month delay in payments each year while they calculated my payment options, and the small difference in payments on XXXX did not warrant the delay. This option was available as a option to choose on the web site at that time, though it no longer can be found ( and no one notified me if this is true ). When you re-certify each year, they is a delay in payments and I wished to finish paying my loans as quickly as possible. Additionally, in XX/XX/XXXX, I had 85 payments ( I have documentation ). Yet in XXXX I had 75 ( documation available ) I currently have 76 payments, in spite of making 11 payments that were not counted and the indication 23 payments would be added to my account by XXXX towards PLSF. I believe I should have 119 payments. XXXX believes I have 76 payments, and need to make 44 more, and MAYBE could then apply to PLSF ; though one advised this would ONLY count if I now switched to a different payment plan such as REPAYE, but this MIGHT not count as all the payments would not be REPAYE.
I am extremely frustrated as I am genuinely attempting to make 120 on time payments within a predictable payment plan- and seem to move either backwards or hold still. though maybe this is the intent : for me to make payments forever.
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01/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is a continuation of my most recent complaint I just made this evening as well as Responding to XXXX Letters in regards to my last complaint.
Now please mind you it's been two years since I last had a complaint. Things were going well, and I was just making my payments.
XXXX can not leave well enough alone and has to find a way to put a wrench into the gear and create problems. Funny how they have to use a forbearance ploy to up my interest which is another lie, as I was told by their reps that only once a year in XXXX was I to see any increase.
The plan once again, that I am under is a XXXX XXXX XXXX plan. NOT an extended level plan they speak of.
Fixed means fixed that is the standard banking term, period.
I would also like to address my " vulgar and abusive language. '' First of all, I do not work for your company, therefore my behavior can not be construed as " unprofessional, '' Second of all, your employee XXXX # XXXX blatantly lied to my face and said the Department of Education placed my account in Forbearance because I live in a " Disaster Zone. '' Really? And what disaster zone would that be??
She could not tell me.
Your reps with their lies, your ploys to increase monthly payments, toy with those under your thumb, lead to anger and hostility because one can not believe the pile of XXXX that comes out of your representatives mouths. So to the Director of Loan Operations.
Please cease and desist with your utter lies, and extremely Decitful UNPROFESSIONAL BEHAVIOR and perhaps people and myself would actually have more respect!!!
You have placed me under such mental anguish that once I receive a letter from you it automatically sends me into a mental tailspin. I am surprised I have not yet had a XXXX XXXX and if I ever do, you will be the cause.
You treat me with respect then the same will be reciprocated. Otherwise back off. You understand.
You make any changes to my account without my consent and I will be on you like flypaper. And if you think I am one inkling afraid of you. Guess again.
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07/14/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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THERE HAS BEEN A STUDENT LOAN ON MY CREDIT REPORT FOR SEVERAL YEARS. XXXX XXXX XXXX. AFTER TAKING CHARGE OF MY CREDIT REPORT I DECIDED TO START REQUESTING INFORMATION ABOUT THIS STUDENT LOAN DUE TO THE FACT IN XX/XX/XXXX I WAS XXXX AND I SIGNED UP FOR COLLEGE AT XXXX XXXX XXXX XXXX AL. I STARTED OR ENROLLED IN XX/XX/XXXX I WENT TO COLLEGE FOR ABOUT A MONTH AND A HALF BEFORE DROPPING OUT OF SCHOOL. I NEVER RECEIVED ONE CHECK FROM THAT SCHOOL. AFTER MONTHS OF INVESTIGATING ON MY OWN THERE ARE SO MANY DISCREPENCIES THAT DONT ADD UP. SO MUCH INCORRECT INFORMATION. AND I HAVE SINCE FOUND OUT THAT THIS COLLEGE WAS STILL GETTING CHECKS FROM STUDENTS AFTER THEY HAD DROPPED OUT. THESE ARE THE DISCREPENCIES THAT WAS FOUND ON MY NSLDS.ED.GOV ACCOUNT 1. ) IT IS SHOWING MY LOAN PERIOD BEGIN DATE ( STARTDATE ) AS XX/XX/XXXX WHICH SOUNDS ABOUT CORRECT BUT IT IS SHOWING AS OF XX/XX/XXXX I GRADUATED. THIS WAS A 2 YEAR COLLEGE FOR A XXXX DEGREE IN XXXX XXXX. NO WAY POSSIBLE I GRADUATED IN XX/XX/XXXXWHICH MEANS I GRADUATED IN 4 MONTH S 2. ) SHOWING AS GRADUATED AND I ONLY WENT FOR ABOUT 1 MONTH AND 2 WEEKS 3. THE GRADUATION DATE EFFECTIVE XX/XX/XXXX IS ACTUALLY WHEN THE SCHOOL CLOSED MY ACCOUNT OUT AND ENDED MY ENROLLMENT 4. NEVER CASHED OR SIGNED A CHECK FROM XXXX XXXX XXXX XXXX AL SEE ATACHED PAPERWORK SHOWING WHERE SCHOOL FRAUDED THE US DEPARTMENT OF EDUCATION OUT OF MILLIONS OF DOLLARS.
5.I REQUESTED SCHOOL TRANSCRIPS SHOWING ME WITH ONLY 20 HR 6. I FILED A COMPLAINT WITH THE ALABAMA XXXX XXXX XXXX DUE TO DISCREPENCIES AND FRAUDULENT ACTIVITES, INACQUERATE INFORMATION ON THE NSLDS.ED.GOV IT SHOWS THAT THERE WAS ANOTHER LOAN IN XX/XX/XXXX TAKEN OUT BUT IT ALSO SHOWS I GRADUATED IN 4 MONTHS XX/XX/XXXX. 7. THIS COLLEGE HAS DAMAGED MY CREDIT FOR YEARS REPORTING FALSE INFORMATION TO THE NSLDS.ED.GOV THIS SCHOOL DEFRAUDED ME AND HAS RUINED MY CREDIT.
8. PLEASE REVIEW INFORMATION THOROUGHLY AND AFTER READING PLEASE REMOVE THIS FROM ALL 3 CREDIT BUREAUS .I WILL ALSO MAIL A COPY TO ALL 3 CREDIT BUREAUS ASKING REMOVAL FOR DISCREPENCIES AND FRAUD.
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06/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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FedLoan Servicing
I have been enrolled in IBR, quite successfully, with FedLoan Servicing for over 5 years. On XXXX XXXX , XXXX they received my IDR request to switch from IBR to REPAYE, and said "Within the next 10 days (if not sooner!), we will review your request and send a follow up email of next steps and any additional actions needed."
On XXXX XXXX , XXXX , I received a message from them saying "We will send you information about your request as soon as possible... Thank you for your patience as we process your request!"
On XXXX XXXX , XXXX , I called them and asked what was happening. I explained that I had submitted a request to move from IBR to REPAYE several weeks previously and still hadn't heard anything. They said I needed to have patience. Then the customer service rep said "oh, it has been a long time, you submitted on XXXX XXXX ." The customer service rep said I'd hear "soon".
On J XXXX XXXX , XXXX , I received a message saying:
"We will process your Income-Driven Repayment (IDR) recertification request once the final bill of your current schedule is generated on XXXX .
Once we have processed your request, we will send a follow up email detailing your monthly payment amount or if we were unable to process your request.
Reminder: Continue to make your normal monthly payment amount. Your payment amount may change, but we will notify you of the new amount and when it is first due."
I called them within an hour of receiving that message to ask what was happening and to translate the email. The customer service representative said I'd receive a notice "soon" that would be a $ XXXX invoice for the next month's payment. After that $ XXXX payment, I'd be made aware of my new REPAYE monthly payment. And then, in XXXX XXXX , I'd have to recertify my income and calculate a new REPAYE. That seemed reasonable.
Today is XXXX XXXX , and I haven't heard anything. I'm frustrated with the communication and customer service from FedLoan Servicing. I need help. Thank you.
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02/13/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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XX/XX/XXXX, I applied to FedLoan for an income driven repayment plan, and was put on one. I made XXXX payments, and then my plan was canceled. I do n't know why it was canceled abruptly. FedLoan placed me on a standard repayment plan, and I am unable to make those high payments. I contacted them through their website and explained that I was on an IDR and to please send me the application so I can get back on one so I can make payments. I never received a response to that request, or to the following XXXX requests for an application and my statement to them that I work part-time and can not make those payments. They have harassed me every month for payment.
XX/XX/XXXX, they billed me for over {$1300.00}. On XX/XX/XXXX, I called and talked to someone who emailed me the IDR form which I completed and promptly mailed to them. I received an email on XX/XX/XXXX acknowledging receipt of my application for an IDR. On XX/XX/XXXX, I received four letters from FedLoan in my paperless inbox in their website that make my head spin. One says that I requested to be removed from my IDR and put on a standard repayment plan. I did not make this request. Another says they put me on an administrative forbearance. Another letter says that my IDR will start in XX/XX/XXXX and my monthly payments for the next year will be {$11.00} which I can make. However, they are dunning me for payments under the standard repayment plan that I did not request! Why would I request that repayment plan if I ca n't make the payments? I have the application where I requested an IDR, and the letter I sent with it asking them to please place me back on an IDR so I can make monthly payments.
Please help me as they are jacking me around so much! My payment is almost two months overdue, and they are calling and sending emails constantly wanting {$600.00} and change, and now they want over {$1300.00} again. All I have ever requested from this company is an IDR with the lowest repayment amount so I can make payments.
I have all the documents and screenshots if needed.
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04/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
On XX/XX/XXXX I submitted my form to FedLoan Servicing for Public Service Loan Forgiveness. I have made the required number of payments, and submitted the form correctly online. During a conversation with customer service, I was told that it can take months to process the paperwork, so I continued to wait. After still not seeing any movement on my account, I called back in XX/XX/XXXX, and was told that the entire program was on hold indefinitely during the pandemic, and that I should have received correspondence about this ( I did not, nor was I able to find any documentation online about this program " freeze '' ). I called back last week, and was told that although the program is up and running again, the paperwork I submitted was not processed correctly, and the form I had used was no longer in use, so I had to resubmit. Please note that the form was set to expire in XX/XX/XXXX, yet when I submitted in XX/XX/XXXX, the form the website said to use was the expired one. I asked to talk to a supervisor, who assured me that since it was an error on their part ( about the form being improperly processed, and just sitting there in the wrong " pile '' not being worked on ), they will allow me to use the same form. However, this week I received a letter stating that my application was being denied because more than 60 days has passed, and they need verification that I am still with an eligible employer. I am an XXXX XXXX single mom in the XXXX XXXX, we can't just up and quit our jobs. So now I am having to resubmit paperwork and wait even longer for resolution. None of this would have happened if they had properly processed my form the first time. I am extremely concerned, because after doing some research it seems like this company is doing everything in its power to make sure nobody can get their loans forgiven. It makes no sense for them to say that it takes months to process an application, and then turn around and say too much time has passed for them to make a decision, we have to resubmit the paperwork. When does it end?
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01/31/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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In XXXX of XXXX, I applied to consolidate my student loans with my current servicer, FedLoan Servicing, in the hopes of lowering my monthly payment by rolling my loans in together. I requested to remain in the REPAYE program and chose that program option. On XX/XX/XXXX, I received notice that my consolidation was complete and my payments were going from {$280.00} to {$580.00} a month. On XX/XX/XXXX, I called FedLoan because I could not afford that payment. I first spoke to Operator XXXX, XXXX. She asked me a couple income questions and said she couldn't help me and transferred me to Operator XXXX, XXXX. XXXX asked me the same questions XXXX asked me and said she couldn't assist me but maybe the consolidation department could. I was then transferred to Operator XXXX, XXXX. XXXX asked me the same questions XXXX and XXXX asked me and concluded he could not help me either. I explained to all three Operators that I could not afford a $ XXXX monthly payment, it was impossible for me but I could manage the {$280.00} payments I had been making. XXXX then told me my only option was a deferment or forbearance. I told him I did not want to stop making payments on my loans. XXXX again said there was nothing that could be done to help me and, basically, it is either make the payments or go into deferment or forbearance. I relented and chose the forbearance with the intention of making monthly payments I could afford. After researching what could have possibly caused this issue, I found that because I signed for a Parent Plus loan for my son, it made me ineligible for the REPAYE & many other repayment options. That fact was never disclosed to me during my conversations with the three Operators on XX/XX/XXXX. I would never have included the Parent Plus Loan in my consolidation had I known the outcome would be a $ XXXX monthly payment. I was asking what changed and why my payment doubled but not one person explained what happened or tried to assist me. I should not be forced into forbearance when I'm simply trying to pay off my loans.
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08/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am in the Public Service Loan Forgiveness program whereupon monthly loan payments made while working at a non-profit institution count towards eventual loan forgiveness. FedLoan Servicing, who services these loans and tallies payments towards eventual forgiveness, erroneously disqualified up to 22 of my qualifying payments.
Please refer to the attached documents for tallies towards loan forgiveness dated XX/XX/XXXX versus XX/XX/XXXX respectively. As you can see in comparison, five loan sequences ( XXXX, XXXX, XXXX, XXXX, XXXX ) have dropped from 40-41 qualifying payments made to 19 qualifying payments without explanation. As each qualifying payment counts as a month, this would add an extra 21-22 months of payment onto each sequence before forgiveness is reached ( likely multiple tens of thousands of dollars of extra payments ).
When contacting the loan servicer on XX/XX/XXXX ( representative XXXX # XXXX XXXX, I was informed that " natural disaster forbearance '' has been applied to these sequences, apparently retroactively given that qualifying payments were taken away.
These are the periods of apparent Natural Disaster Forbearance : XX/XX/XXXX to XX/XX/XXXX, XX/XX/XXXX to XX/XX/XXXX, XX/XX/XXXX to XX/XX/XXXX.
I have certainly never applied for or requested this status nor have I lived in an area experiencing a natural disaster ( XXXX has been my permanent residence for the last two years and XXXX for the four years before that ) so this is certainly a mistake. During this time, I made full, on-time payments each month ( see document TransactionsXXXX downloaded from FedLoan documenting payment history for all loans ). The representative proceeded to say that a review would occur but could not give a time frame ( " likely months '' ) or an explanation for this change.
Finally, the US government is ending its contract with FedLoan in the near future, raising the possibility that if this is not resolved in a timely manner, incorrect loan counts will be forwarded to the new servicer, further adding to confusion.
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09/16/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have always paid my student loans on time. In XX/XX/XXXX I paid my loan and rounded it up to {$110.00}, the next month the lender said I owed {$110.00}, which I paid. My regular payment was {$110.00} a difference of {$.00}. The same thing in XXXX of XXXX I rounded my payment to {$180.00} the next month I paid what I was told to pay which was {$180.00}. My payment amount was {$180.00} a difference of {$.00}. Now I am being told my payments made in XXXX of XXXX and XXXX of XXXX will not count towards my loan forgiveness because they were not a full payments. They are saying I am on a paid ahead program which was part of my promissory note. No one ever said that this status would result in payments not counting towards my PSLF. I had not even signed up for the program then, although I was a XXXX employee. I was told by FedLoan Servicing the law was changed regarding the way a payment is made if you are part of PSLF, but my payments were prior to the law change so they will not count.
They also said Pay Ahead is any extra payments made prior to 30 days from the due date. My due date is the XXXX of each month and the extra {$.00} was effective on XX/XX/XXXX-less than 30 days from the XX/XX/XXXX due date and the extra {$.00} was made on XX/XX/XXXX also less than 30 days from the XX/XX/XXXX due date. For 6 years I have followed all the rules and paid my loan with-in 15 days of the due date. My loan payments have gone up to {$380.00} per month when they started at {$110.00} a month. I am a mother with XXXX children, XXXX in college now. I have struggled to pay my loan payments, but am responsible when it comes to my debt. I do not feel I should be penalized for paying what I was told to pay. I don't feel I should now have to pay an additional 2 months at the almost {$400.00} payment when the 2 lower payments were made, on time, and should count. I also asked for a copy of my signed Promissory Note and was told I could access it at the the Dept of Education Website. I have been on the site and I am not able to locate a copy.
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06/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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XX/XX/XXXX : Approved for In-School Deferment from XXXX XX/XX/XXXX : Received correspondence that a payment in the amount of {$230.00} due on XX/XX/XXXX XX/XX/XXXX : Called and spoke with a representative about this error, notified that nothing has changed with my enrollment status at the University of XXXX XXXX ( XXXX XXXX for summer semester ). Put account under review, was told not to take any action and that no new paperwork needed to be submitted.
XX/XX/XXXX : Re-uploaded copies of emails, enrollment status from XXXX, and emailed asking for written confirmation that my account was under review and that no action was necessary on my part, and that I would not be penalized as the borrower - ex : accrued interest, negative impact on credit, eligibility for PSLF Program, eligibility for future in-school deferment, etc.
XX/XX/XXXX : Called and spoke with another representative who stated that my account was put under review again and would put my account on a 60 day deferment based on this issue and the time it was taking to be resolved. I would see a change in my log-in notifying me of this on the FedLoan webpage in 5-10 business days.
XX/XX/XXXX : Fedloan Servicing responds to email sent on XX/XX/XXXX, stating that their " records indicate that I was in contact with their office on XX/XX/XXXX and received assistance regarding the inquiry of your email. '' XX/XX/XXXX : Email from FedLoan Servicing reminding me that my student loan payment was due, in the amount of {$230.00}, on XX/XX/XXXX.
XX/XX/XXXX : Log in to FedLoan Servicing account to see that new balance owed has shot up to {$460.00}. Emailed FedLoan Servicing with another request for written confirmation that my account was under review, and would not face any penalties as the borrower due to an error on the part of FedLoan Servicing. Inquired as to why amount owed has shot up to {$460.00}, when this account is supposedly frozen and under review. All statuses on existing loans on this account read " DELINQUENT ''.
XX/XX/XXXX : Filing a complaint with CFPB.
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03/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I recently contacted XXXX XXXX about negative reporting on my credit report and received the following letter. The letter contains not only inaccurate information, out right fabrications and impossible and unexplainable excuses. First of all XXXX XXXX claims they denied my application for a repayment plan on XX/XX/XXXX because I was already on a deferment until XX/XX/XXXX and that it wasn't signed by my spouse. One I was not married and had no spouse, secondly why not just wait and process my application at a later time. Second XXXX XXXX claims that they sent me a denial letter and on XX/XX/XXXX received mail back from the Post Office claiming that my address was invalid. I have lived at my current address since XX/XX/XXXX and have never moved. After contacting the postal service I was informed that they have no record of my address ever being invalid. Also the loans that were reported as being reported negatively now were loans 19 through 32, yet my loans 1 through 18 were just fine and my address was working well for all mail dealing with them, how is this possible? Third XXXX XXXX then claims that they found a valid address for me listed as XXXX XXXX XXXX XXXX OK. I have never lived in OK in my life. As soon as a letter was sent to this address in OK, XXXX XXXX received a letter back stating that that was not my address. Fourth XXXX XXXX then claims that they contacted me by email and it was also returned as being invalid, my email address XXXX has not changed and any other email that was used I have no information about. XXXX XXXX also claims they called my phone number and lfet messages, I never received one single phone call. I have had student loans with the federal government since XX/XX/XXXX and have never missed a payment and was making current payments when these supposed loans 19 through 32 were going unpaid. I am extremely upset about all of this and I want the negative credit reporting from XXXX XXXX to be removed. If this is not done I am going to take legal action under the Fair Credit Reporting Act.
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07/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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Case number : XXXX I 'm having problems with login and no password has been emailed to me.
As of two days ago I have received letters from XXXX and American education services, they have denied me again! ( From AES : We reviewed your application for loan discharge due to an unpaid refund and determined that you are ineligible or that additional information/documentation is needed ). They denied me due to missing information, and texas workforce stated they ca n't provide any records and I have called all over XXXX, texas no one is n't helping me to locate the attendance records, and refund from the school? So where is the help this is unjust, I have call state agencies, U.S. Dept. of education, and state district NO HELP! I 've even tried to speak with the Loan servicer of AES all they can state is you signed a promissory note, yes but where are the documents? where is the refund? I really need help assistance, because the school had closed and I have n't received the funds back from the school? I have paperwork that was giving to me, obviously someone is either hiding the true facts of my records/refund from the school? I do not have a certificate, and If i did have a certificate I would be working as a transcriptionist.I have n't graduate from the school, if there is no records of me attending the school why i 'm I paying on a loan that I never exist at this school?
Even more they had me assuming that I have to payback this loan, and the only thing at the time was to consolidate, I had a trouble life and that going to school was the best option for me, but when the school did n't have XXXX programs I tried to leave the school then, they stopped me and place me in transcriptionist classes. Not long I withdrew from the school. Signed paperwork. No one do n't have any records of me attending school? Well other then Federal Student Aid has the school showing but no attendance dates is present.
I did go to this college, but I withdrew and the refund was never credit back to XXXX XXXX/ or to me.
College : XXXX XXXX XXXX
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05/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
In XX/XX/XXXX, a lump sum payment by the Department of Defense ( DoD ) was made to FedLoan Servicing in the amount of {$31000.00}. As stated on studentaid.gov ( https : //studentaid.govXXXX ) the DoD lump payment exceeded what would have been received over a 12-month period, which would result in 12 payments counted towards the required 120 Public Service Loan Forgiveness ( PSLF ) payments. Since XXXX I have repeatedly tried to get this matter resolved with only a partial number of those payments reflected. To date, only XX/XX/XXXX through XX/XX/XXXX have been counted, while XX/XX/XXXX through XX/XX/XXXX have not counted.
Following numerous phone calls and escalated case requests, I have come to learn on XXXX XX/XX/XXXX, that the reason XX/XX/XXXX XX/XX/XXXX were not counted was due to the fact that a rule ( not described to me at any point ) is in place where my income recertification month of XXXX negated the remaining DoD Lump sum payments to be counted. I have scoured the Code of Federal regulations, made close to a hundred phone calls to FedLoan Servicing, and reviewed all aspects related to the DoD lump sum payment over the last three years without a single note or rule stating the aforementioned rule. Not a single FedLoan representative mentioned this extremely important rule in the last three years. More importantly, as an XXXX XXXX servicemember, I am not in control or have any ability to influence when the DoD lump sum payment is disbursed towards my student loans. Without any control over those matters, it would seem unfair and dishonest to accept all {$31000.00} by FedLoan Servicing only to curtail the full number of payments that should be counted.
I have consistently received misinformation and improper guidance from FedLoan servicing over the last three years pertaining this matter and many others for which I will not get into. No phone call is ever the same because the guidance and rules regarding this program has been poorly understood by the service representatives. I am looking for someone to help.
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10/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I attempted to refinance 4 out 8 of of my highest interest rate loans with My Fedloan on XX/XX/2019. After noticing that the refinance payments had been incorrectly applied to the wrong loans, I called a first time on XX/XX/2019 to have this corrected. The first customer service representative told me that the payments would be reapplied correctly in 1-2 weeks and recommended that I continue to make my regular payments. After checking back, the refinance payments were never reapplied so I called for a second time on XX/XX/2019. I spoke with a RUDE and condescending customer service rep who spoke over me, did not listen to my issue, and told me repeatedly it was my own fault that the loan refinance payments were reapplied incorrectly. I was then told that the entire refinance amount would need to be mailed back in check form to me- directly. At this time I asked to speak with upper management and was redirected to another associate. The next woman assured me that the refinance amount would, in fact, NOT be sent back to me in check form and the payments would be corrected in 3-5 business days. Throughout this process I have been making regular payments on all loans ( including the loans that should've been paid off ). I was assured by XXXX, that there would be an excess of payment after the refinance payments were corrected and that this would be redistributed to my account in order to avoid delinquency. It is now XX/XX/2019 and my account is '28 days delinquent '. While the refinance payments have been corrected, the over payment is not being applied to current loans. I have called XXXX XXXX numerous times with no response, and the customer service representatives at MyFedLoan have told me that the over payments are being refunded in check form instead of being applied back to the account. I'm extremely disgusted to experience my student loan debt be handled by such a disorganized and inept service provider. A word of advice for those looking to fund necessary education for their future- avoid myfedloan.org at all cost.
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03/24/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am a first year XXXX XXXX with my loans serviced by XXXX XXXX. When I graduated medical school in XXXX, I began making payments towards my loans on the REPAYE ( income based repayment program ) through XXXX XXXX servicing. My loans were transferred to XXXX XXXX at the end of XXXX because I applied for Public Service Loan Forgiveness which is run by XXXX. During this transition, my loans were placed in administrative forebarance by XXXX without contacting me. I called the company to clarify the reason for this and the customer service rep informed me that this was a necessary part of the transition and that I should wait for my monthly payment to be posted to my account. At the end of my admin forbearance, I was surprised to find that the outstanding interest of my loan ( {$2800.00} ) was capitalized. From my understanding, interest should not capitalize after administrative forbearance, especially since I did not consent to this. I again called XXXX to gain clarity and/or reverse the capitalization. I was told by a customer service rep that this interest was incorrectly capitalized and that she would be submitting a request for review - she mentioned this process may take up to 90 days for resolution. I received the following email message stating this : XX/XX/XXXX : " An administrative forbearance was applied to your loans and does not accrue interest during the period of XX/XX/XXXX to XX/XX/XXXX. '' I waited for 3 months for this to be resolved, trusting that it would happen based on my earlier conversation. In XXXX, I called XXXX to get an update and was promptly told that no such request was filed and that, in fact, that capitalized interest would not be reversed. I was told the law was " constantly changing '' regarding these things and also advised that I should not care about my interest being capitalized because " it wont matter with PSLF. '' I found this to be a financially irresponsible response to my concerns.
Overall, I'm disappointed with the knowledge of the customer service representatives and XXXX.
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02/14/2020 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I requested a 3 month forbearance in XX/XX/XXXX ). At this time, my loan payment was {$190.00} each month. The forbearance was approved and I was provided with a letter " to advise you of the conditions under which a forbearance may be granted. '' The letter states that I may have to pay interest that accrues. As such, I paid the interest payment on XX/XX/XXXX of {$29.00}. When the forbearance ended my " repayment term '' had been changed, without my knowledge or consent, therefore increasing my new monthly payment to {$300.00}. I called AES ( XX/XX/XXXX ) to inquire and first I was told the payments increased due to capitalized interest. When I explained that I did pay the interest, the representative then told me that my loan requires a payoff by a certain date so now my payments will be more since I took a break ( forbearance ) for 3 months. I protested and insisted that at NO time was I aware nor did I agree to those terms. She told me that I would need to see the master promissory note ( MPN ) that I signed in XX/XX/XXXX. I requested a copy of the note and she told me that she submitted a request to have a copy sent to my home-it was not readily accessible for me to view. In the meantime, she told me there is absolutely nothing that can be done and my credit will be negatively affected if I do not pay the full monthly amount.
First, the MPN is not easily accessible as demonstrated by her response! Second, I should have been directed to these terms in XX/XX/XXXX when I requested the forbearance so that I could review any hidden terms-such as this. I have the " terms '' of my forbearance, sent by AES, dated XX/XX/XXXX. This document does not refer me to a MPN nor does it state may repayment term may/will be changed. It only addresses the possibility of accrued interest.
I believe that I have been grossly misled. I can not afford this increased payment, and fully expected to resume my usual {$190.00} payments. No one explained verbally, or sent terms explaining my repayment term would change with a forbearance
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09/12/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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In early XX/XX/XXXX I received a letter from XXXX XXXX XXXX XXXX who currently had my student loan that they were closing and that someone in the near future would be contacting me about my XXXX 's student loans. I had been trying to make a payment online like I usually did for months previously but the XXXX XXXX website would not go to payment page. I called and kept getting an automated response. So it made sense to me that the company closed or went under, it was not completed stated in the letter. About 3-4 months ago, now in mid XX/XX/XXXX, I began getting calls from a debt collector service, stating my student loan was in severe default and I was in collections. I checked my credit report and it stated I didn't make any payments and was severely late. I explained the events to the creditor and asked for official documents of the new lender. I even made a {$500.00} payment over the phone but no official documents were sent to me as requested. So I called and asked again after 2 weeks of no documents mailed, they said again they would mail it to me, another 2 weeks went by and they began calling me for more payments. I explained again I did not receive any documentation from a new lender. I reported the payment on my credit card as fraudulent as l had no documentation of a new lender or what was going on with loan. My credit card investigated, refunded me the {$500.00} and they didnt even send my credit card company the appropriate paperwork to dispute it. I was starting to think this was some type of scam. I was finally given an contact number for the supposed lender, financial group XXXX in NY. I called them a month ago 3x requesting official documentation or promissary note of my loan proving they owned it. Not a single paper of evidence or official document has been sent to my home. I have asked for it to be emailed and they refuse. This debt is showing very poorly on my credit and I can't even make a payment to anyone who has proof they own my loan now. I have no clue what to do at this point. Please help
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07/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have worked in XXXX service s for 10+ years. I submitted my application for Public Service Loan Forgiveness, and after verifying with each of my previous agencies, they determined that all of my agencies were qualified. I then received an email from XXXX XXXX saying that I had not been making qualifying payments and would have to consider shifting my loans to them. I sent them an email question asking how my payments did not qualify and received a form letter with the same language as the website, explaining nothing. At no point did I consent to switch my loans to them. On XX/XX/2018 ( dated XX/XX/2018 ) I received a letter saying XXXX was my new service provider. Again, I did not consent or agree to this, having more questions. On XX/XX/2018 I received an email saying I had a payment due on XX/XX/XXXX that was now late. I never received anything from them stating an amount or due date. Meanwhile, I made my existing payment to my current vendor on XX/XX/XXXX.
Today, I called them and was told that they had no record of me making a payment to my previous vendor and that I had to " prove it '' to them. I was also told that I had filled out the wrong form ( I filled out the one on the US Department of Education website ) and that I had to fill out the IDENTICAL form with the slightly different number on it to get a waiver on my non-qualifying payments. I was further told that reapplying with the exact same form will re-start my application and require them reverify all of my employment - a three month process, if I'm lucky. The national funding will almost certainly be gone by the time this is completed.
I am beyond frustrated. I started out trying to take advantage of a lovely program that rewards community service and I now have a late payment to a vendor I didn't chose and don't trust for an amount that makes zero sense ( they say I owe {$94.00}. My original payment to my existing vendor was {$250.00} and my new payment is {$240.00} ). I'm not even sure if I should pay them. Please help!
Sincerely, XXXX XXXX
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10/25/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Servicemember |
I have a small private student loan with American Education Services with XXXX.
My loan is in good standing and I make regular payments well above the minimum and have an auto-debit feature for increased payments.
On XXXX XXXX, 2016 I entered XXXX.
On XXXX XXXX, 2016, AES processed an automatic enrollment in a deferment without my knowledge and against my best interest since I was at least a XXXX student.
I immediately protested on the very next day and asked for the deferment to be removed since I intended to make payments regardless of my status as a student as is my right.
An agent of AES contacted me via email and claimed that it was in my best interest to have the loan in deferment, since the loan was subsidized and I would not pay interest.
I responded immediately via email that the loan was not subsidized and a deferment was not in my best interest because not only would the interest accrue but I would lose the rate reductions in place on my automatic payments and the loan interest rate itself would rise because they charged more during deferment periods than payment periods.
The agent claimed that was not true but they could process a removal of the deferment.
I responded via email to reverse the deferment, it was not in my best interest.
Another agent responded via email that I was in fact right, and they could reverse the deferment and put my loan status and payments back as they were, but they would not accept any more email communication and they would not correct the loan status until I write them another communication via post.
The loan is small, the rate is small, and the interest charged in violation is small, so It would not be in my best interest to escalate to the point of damages, but these agents have fiduciary responsibilities to service accounts in the person 's best interest and can not change the considerations to the agreement to best fit their bottom line especially when a violation like this is immediately caught, protested, and a request to return to a payment status is made.
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05/26/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello!
FedLoan Servicing is my student loan servicer. On XX/XX/XXXX, I called FedLoan and requested refund of payments made during XX/XX/XXXX through XX/XX/XXXX as part of the CARES Act. The payments totaled {$6700.00} and were as follows : XXXX XXXX {$960.00}, XXXX XXXX {$960.00}, XXXX XXXX {$960.00}, XXXX XXXX {$960.00}, XXXX XXXX {$960.00}, XXXX XXXX {$960.00}, XXXX XXXX {$0.00}, XXXX XXXX {$0.00}, XXXX XXXX {$0.00}, XXXX XXXX {$0.00}, and XXXX XXXX {$960.00}.
I was informed the refund request was not initiated until XX/XX/XXXX. At the time, I was told the process could take up to 60 days. I was told the refund process includes FedLoan initiating the request who then sends the request to US Dept of Education - Federal Student Aid ( FSA ) for review and approval. After waiting approximately 60 days, on XX/XX/XXXX, I called FedLoan to check on the status of this refund request since I had not received it and I was told the process can now take 90 days. FedLoan informed me they have submitted the request but are waiting on FSA to approve it before they can take action. And I was told the refund would come in the form of mailed US Treasury checks since XXXX was my loan servicer prior to being transferred to FedLoan in XX/XX/XXXX. I continued to wait another 30 days and called XXXX in XX/XX/XXXX and was told the process is taking longer than expected and to wait longer. As of XX/XX/XXXX, I am still waiting for this refund request. I have wait well over 150 days for this refund request.
I know FedLoan is working incredibly hard to process thousands of PSLF Waivers and refunds over 120 payment counts. I feel that my request is not being processed in the order it was received and there is something wrong with my particular request. I do not feel that FedLoan and FSA are communicating appropriately to handle my request. I do not receive any communication for my request and each time I call FedLoan, I can receive conflicting information and need to escalate my call to a superior representative to get consistency.
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07/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Fed Loan Servicing has violated my right to operate in commerce as a consumer, which is a violation of federal law. I have identified and made Fed Loan Servicing aware that my students loans are a consumer transaction. My social security card/number was used in order for this transaction to proceed. My social security card/number belongs to the Social Secuirty Administration and anything purchased with my social is the obligation of the United States Corporation according to Truth in Lending 15 USC 1601. A credit card ( as defined under 15 USC 1601 ( I ) the term credit card means any card, plate, coupon book, or other credit device existing for the purpose of obtaining money, property, labor, or services on credit. Therefore under this definition by law this transaction makes me the original creditor. The FDCPA 15 USC 1692 never uses the term borrower, because there is no such thing as a borrower. You can not borrow your own money, and if referred to as a borrower in any contract is a violation of 15 USC 1692. Fed Loan Serving is a third party lender/bank/debt collector, and can not loan money or extend credit let alone attempt to collect a debt. I have expressed these violation and asked for a sworn affidavit and I submitted a debt validation letter which was signed and dated by a Fed Loan Serving Agent which is breaking federal law. They did not provide me with any documentation or provided any of my requests on my debt validation. Instead again referenced me as a borrower and XXXX XXXX as the authorized signature for the creditor. It is impossible for XXXX XXXX to be the original creditor and yet signed an official document stating otherwise. I have also requested the immediate cease and desist on reorienting to my consumer reports without my consent which is a violation of 15 USC 1681. Fed Loam Servicing has blatantly refused to acknowledge my consumer right in that regard and continue to report on my consumer/credit errors which is actively damaging my consumer reputation which is a violation of the FCRA.
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11/01/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XXXX XXXX, XXXX I called AES To discuss repayment options on my private student loan. Originally my student loans were through XXXX, and chase sold it to AES a few years ago.
On one of the student loans the monthly repayment is {$350.00}. On the second student loan through them The repayment amount is {$340.00}. I have been trying to work with them before in the past and they offered me {$360.00} for six months and XXXX for the other six months. I recently finished paying the year repayment plan that they offered me and starting in XXXX my payment will be almost {$700.00} a month. I tried explaining to them that I am unable to make this payment and that it is very unaffordable for me. I am a single mother with a XXXX XXXX and a one income household. When I was talking to them today on XXXX XXXX, XXXX I was calling in regards to a payment options as in ways of lowering my monthly payment to a more affordable one, forbearance and deferment options as well. Their response was that I am not eligible for any programs and I would have to pay my student loan payments in full. Since I have been in repayment status with the student loan I have faithfully made all of my payments, although there was one incident where I was behind on my payment but I did make that payment as soon as I had the funds to do so. I am really trying to do all of the right things to avoid default, but in all honesty a payment of {$700.00} a month is just unrealistic with my life situation right now. This year has definitely been a stressful one, my daughter XXXX XXXX XXXX in XXXX and my hours at work have been shorter than they normally would ever since, going to doctor appointments and XXXX follow ups. I dont have anyone else to help me. I was barely able to make the payments of {$490.00} a month. If I have to pay {$700.00} a month for a student loan there would be no way my daughter and I would be able to live. We would probably end up homeless in all honesty. I really need help lowering my payment to something I can afford. Please help me!
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05/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I am in repayment on federal student loans administered through FedLoan Servicing. I have been on the Income Based Repayment program, which requires annual re-certification. I apparently missed notice of the deadline to re-certify which I just discovered had been sent to my " paperless inbox '' in XXXX, at the same time I am typically informed that I may download data for taxes ( note : when a message is sent to " paperless inbox '', fedloan does not email you notice as to the contents of said message ). The deadline for IDR re-certification was apparently within 10 days of XXXX XXXX, XXXX. I submitted application to re-certify XXXX XXXX upon logging into my FedLoan account and discovering my monthly payment increased from {$520.00} to {$1800.00}. Today XXXX XXXX XXXX, XXXX ) I logged into my FedLoan account again and saw my principal rose from XXXX {$170000.00} to XXXX {$180000.00}. Essentially, I am penalized {$18000.00} for failing to submit an application upon dubious notice. Furthermore, as long as my application is pending, my monthly payments are now approximately {$1900.00} ( from {$520.00} while on IBR ). The only relief I have is a forbearance, which would result in even more interest being capitalized ( i.e. principal increasing further ). I graduated law school in XXXX XXXX with approximately {$170000.00} in debt. Since XXXX, I have made all of my payments as due, yet my principal was on XXXX XXXX, XXXX was {$170000.00} ( I have had XXXX previous forbearances due to my loan service providers twice failing to include my spouse 's debt in calculation of my IDR eligibility, which were later resolved, but resulted in interest capitalized ) and now on XXXX XXXX, XXXX, my principal is {$180000.00}. This is unduly burdensome and may result in financial hardship in the future, including but not limited to, increased payments and interest, increased life of repayment, increased tax consequences should balance be forgiven, and increased debt to income ratio, resulting in inability to obtain personal financing.
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09/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was working as a XXXX Employee, and I'm doing Public Interest Loan Forgiveness. My job was ending, and I know there would be a gap in employment. I called the servicer to see what my options were and I was told the only option was a forbearance. I had the ability to make payments but in a lesser amount. I began a job working for the XXXX at a lower salary ( substantially ). I notified the servicer that I wanted to be taken off forbearance and to make payments. I submitted a pay stub, and was told I needed to redo and IDR application, which I did. I keep getting contradictory information. I had previously submitted documentation that they lost. So now I am uploading to the portal.
In hindsight, I think I should have been offered a 0 percent payment since I was not working. The customer service people keep telling me contradictory things. I was also told that the amount is based on gross income not adjusted gross income which is a big deal. I have several mandatory deductions as a XXXX worker that dramatically reduce my AGI.
I would like to know how long the servicer has to review the applications. Every time I call there seems to be a pattern of blaming the consumer, instead of reviewing the applications. I think this is purposeful especially when you need to repeatedly send in the same documents. I am going to send in a payment but I started this process over three months ago and they are continuing to kick the can. If my payments are not on time I am not getting credit for the payments toward my PSLF. Do I get the same benefit when the servicer, loses my paperwork, gives me false and misleading information and then blames me when they can't process the paperwork. What laws govern how long they have to review these documents.
My goal is an affordable payment based on income, and I don't want interest capitalized because they are giving people ( myself included ) the wrong information. Who services these loans? Is it a private entity do they have shareholders? Are my tax dollars subsidizing this outfit?
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08/29/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX : I called XXXX XXXX customer service due to not being able to complete my IBR renewal online following submitting for a name change. The online system had not updated my last name from marriage and their online system reflected that I did not have any student loans to renew. I spoke with customer service about my concern submitting this renewal prior to my due date. The customer service representative told me that I could submit my photo ID to the upload box online and that if my IBR was a little late while the name change was processed that this would not be an issue. I uploaded the required documents on XX/XX/XXXX following my phone call.
XX/XX/XXXX : Called XXXX XXXX with concern that name change was still not reflected and I could not complete IBR renewal as my account was still not reflecting having any loans in my name. Customer service agent told me that the name change request was never submitted and she then said the best I can do is mail you a paper copy for your IBR renewal. It will take 7-10 business days. I requested it be sent out and reiterated my concern of completing on time.
XX/XX/XXXX : received copy of IBR renewal. Submitted online on XX/XX/XXXX.
XX/XX/XXXX : called and spoke with customer service following notification of upcoming payment due on XX/XX/XXXX in the amount of {$700.00}. Customer service representative, XXXX told me that my IBR request was approved but not until XX/XX/XXXX. I relayed concern with previous calls and asked for this to be changed. XXXX reported that she could put in a request to review my account but that a name change isnt a good excuse when the renewal is available online. I asked XXXX to please review the information listed about my previous calls. XXXX told me that the review would take 7-10 business days to review. I responded that this would take me to the due date of my XXXX payment and asked her to expedite the request. XXXX advised me to suspend my payment or apply for forebearence. XXXX stated that she would try to expedite the review.
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02/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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From the very beginning my loan servicer has been deceptive and taken an approach that has guided me towards bad decisions, including avoidable deferments and forbearance 's that were not explained. I assume this sales-ish approach is geared towards growing their fees and interest charges - and eventually their principal. I accept some responsibility for not being better educated on the subject. However, when I ran out of remedies, I was guided towards remedies that they said would only be available in default. Now that I 'm in default, I see what an awful decision that was due to fees. They also transferred lenders from American Education Services ( which is owned by Pennsylvania Higher Education ) to, none other than Pennsylvania Higher Education so that they could recapitalize fees and unpaid interest, and then charge yet another round of fees and interest on the increased principal. I do n't know if this extremely deceptive practice is legal, but it should n't be. It certainly is n't ethical to conduct a slight of hand that unfairly grows the principle amount without my knowledge.
I feel like every stage of this process has been deceptive, misleading, and designed to gouge well-meaning borrowers like myself. I find myself stunned that any of this is legal. I borrowed about {$27000.00} for school, and now I 'm on the hook for {$41000.00} because they guided me towards default programs that charged me 19 percent up front to be treated like vagrant. And unless I can somehow pay the whole thing off, it 's going to keep growing.
Yes I fell behind. But I had a long period of unemployment and have only recently gotten back to normalcy and a reasonable income ( which works against me apparently ). I just want them to slow the wage garnishment process because I know that EVEN MORE fees are coming with it. I am working on a way to pay the balance an roll it into a mortgage on a family home at a better rate, but it takes time. And the more they grow their piece of the pie, the more impossible this remedy becomes.
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01/29/2021 |
Yes |
- Student loan
- Private student loan
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- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
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Web |
Servicemember |
National Collegiate Trust is reporting to credit bureaus that the student loan I co-signed on is charged-off and transferred to another lender. It was not transferred to another lender and the account is currently being collected on. My brother-in-law was taken to court by NCT on XX/XX/2020 and ordered to pay it. Their law firm, XXXX XXXX represented them in this matter. Prior to the court date, ( I did not know they were taking my brother-in-law to court ), I made 3 attempts to call the law firm and settle the debt because this false claim is keeping me from obtaining employment. NCT did not take me to court or inform me of a court date in any form. This is because, in my attempts to settle the matter, XXXX XXXX told me and my brother-in-law that they are not licensed in Washington state and can not collect from, contact, or pursue me in anyway. Following the court order for my brother-in-law, he received the payment plan, pertaining only to him. He has made the first payment and accepted the new terms of the loan. I then called XXXX XXXX requesting that they provide me with documentation of their claims that they are not licensed in Washington state and can neither collect or pursue me. They refused, they transferred me to a lawyer that I left a detailed message for and never returned my call. Their website does say that their lawyers are only licensed to practice in the states listed in their individual profiles. Further down it lists each lawyer with their licensed state, none of which are Washington, XXXX. National Collegiate Trust has no contact information and you must go through whatever law firm they have hired to speak with anyone. I have filed disputes with XXXX multiple times and my report does not change. Therefore, I must assume that National Collegiate Trust is reporting false information as their law firm has stated to my brother-in-law, that the account is in an active-repayment status or NCT is illegally collecting on a loan that they no longer own and we are unable to track down who might.
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03/16/2018 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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To Whom It May Concern, I have have tried reaching out to the XXXX XXXX XXXX for several years but to no avail. My current private student loans are being serviced through AES. The AES reps can not and will not provide lender contact information. I am beyond struggling to keep up with my monthly payments. I have asked on numerous occasions if my monthly payments and interest rates can be lowered but to no avail. I am told that I no longer qualify for repayment assistance. I was also told to write a letter to my lender which is XXXX and that AES would forward it on my behalf. I have yet to get a response and every time I call AES they are unable to provide an update or they say that the request is " on hold ''. In addition, the amount of money that I have paid in interest alone is beyond disrespectful. It is highway robbery and I feel I am undergoing financial XXXX! According to one of my private loans, I have currently paid about XXXX with XXXX being applied to interest and the remaining XXXX only applied to the principle balance. I am to the point where I have to worry about whether or not I pay rent on time, eat a decent meal or pay my loan on time. I need help, and it is only right that the lender work with me as I am trying my best to remain in good standing. Also, I believe that this is a case for predatory lending. At XXXX old when I signed the promissory note ( 1 ) I had no idea what kind of trickery I was signing. Iwas simply a young girl excited about furthering my education because I did not come from a family that could afford to pay for my education ( 2 ) I went to college with the hopes of graduating with a decent paying job, but the economy and has fail me and millions of americans. Times are hard and this is an epidemic that is affecting the majority of adults today. Again, I need to speak to someone at XXXX XXXX XXXX directly. I can no longer trust or wait for AES to handle this matter. I simply would like to lower my monthly payment and interest rates so that I can live a decent quality life.
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03/04/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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|
Web |
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Starting with my payment on XX/XX/19 I began to pay over the amount of my loan payment. I paid {$700.00} instead of my regular payment of around {$430.00}. The American Education Services ( AES ) website says the following as far as paying over, " Yes, you can pay more than the amount you owe. Any interest or fees that have accrued on your loans will be paid first before reducing your principal balance. '' However, I found that after I paid over, AES instead paid the additional {$270.00} to the following months loan payment. I had to call them to get my payment fixed, and then was forced to send them a written message asking them to put any money I paid over in the future to the principle of my loan. Like their own website already says they do.
I again paid over my payment amount for XX/XX/19. I paid {$620.00} instead of my normal payment of {$420.00}. I got the verification that my loan had been processed correctly and then saw later that it had been changed so that the extra {$200.00} had been moved to the following months payment. After I was forced to call again, I was told that it would take 7-10 business days to be corrected. Now I see that when they finally corrected it, they only credited my account for {$420.00}. The additional {$200.00} I paid, magically disappeared, but was still taken from my bank account.
After being forced to call them again, I was told that it was going to take them 7-10 business days to apply the missing {$200.00}. I am awaiting to see if this is done correctly. I also had to pay my loan again today for XX/XX/19 not knowing if its going to applied correctly or not. Luckily I have been watching my account or AES would've been applying my loan payments incorrectly, or basically stealing my money.
I am forced to attach some screenshots I have taken from my account. I have not received a correct statement from them in going on 3 months now because of their constant errors, so I don't have copies of them at this time. I can send them at a later time, when I have access to them.
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10/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Having problems with customer service
|
|
Web |
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I called Fed Loan services to change my student loan to an extended pay to get approved for my mortgage. The first time I called they told me that all that would happen is that I would have to opt out of IBR and then they would put me on an extended payment which would take about 10 days. I then spoke to a supervisor to try to expedite the process since I am currently living in a hotel for two months and need a letter stating what my payments would be under the extended pay so that I can get approved for my mortgage. The supervisor stated that I would have to make a payment first and that I could then be switched over. Fast forward to a week later, I called and a supervisor by the name of XXXX said that the payment I made would not count because I needed to get a bill first before I made a payment. After that it would take 2-3 billing cycles before they could switch me and give me a letter. At this point I became very frustrated because I was due to close on my house on XX/XX/XXXX and could not because of this. I explained to them that I needed a letter just a letter stating what my payments would be so that I could have a house to live in since I am basically homeless at the moment. XXXX would not budge or help me and was very rude telling me that I did n't understnad the process and that I would just have to wait the 2-3 billing cylces and that no one could help me with that. Crying at this point I asked to speak to his supervisor. She was helpful and said she would check on my account and call me to keep me posted. One week later, I am still waiting on a call from her. She has not called me to inform me and when I call I get the run around from everyone. Today XX/XX/XXXX, I am unable to close on my home on XX/XX/XXXX as scheduled. They said they are waiting on a payment ot post ( which the money has already been taken out of our bank account ) and that it would take them 5 business days to generate the letter which still does not allow me to close on my house on the scheduled date. All I need is a letter.
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10/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I am submitting this complaint because XXXX has not corrected my inaccurate payment count for PSLF.
I graduated from law school in XX/XX/XXXX and began public service employment in XX/XX/XXXX. My 2 Direct Loans that were consolidated on XX/XX/XXXX, with income-based payments beginning in XX/XX/XXXX. All of my employment since XX/XX/XXXX has been PSLF qualifying employment, and I remain in public service. These are the three outstanding issues with my PSLF payment count : First, under ineligible payments, it still shows that 6 of my payments for the subsidized loan - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - and 4 payments for the unsubsidized loan - XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX - because they were allegedly received " outside the payment window, '' but that does not make sense because my payments have been on auto pay and have always been due the XXXX, which is the date they were paid.
Second, for both loans, it says " you did not have a bill due for this payment period '' for XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX, but I have one consolidated payment for both loans and I made a payment on XX/XX/XXXX and XX/XX/XXXX, which should both count for the XX/XX/XXXX and XX/XX/XXXX payments since they are within 15 days of the payment due date. I am reattaching my student loan history, please see pages 5-6 and page 10.
Third, I was on income-based zero payments from XXXX as a result of my XXXX service. During those years, my loans were with XXXX XXXX XXXX. None of these payments are accounted for or showing up in my history in any way. I am supposed to receive credit for nearly 2 years of these XXXX payments - I intentionally signed up for income-based payments during these years for PSLF purposes- but they are not being added to my count.
I have been in public service for over 11 years and have been making following the income-based repayment requirements throughout that time- please help me get the payments credited. Thank you for your assistance.
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01/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
Through a series of complicated, opaque consolidations, and an application for Public Service Loan Forgiveness, I ended up with a large amount of student debt serviced by XXXX XXXX. ( {$100000.00} total, spanning undergraduate, XXXX XXXX, and XXXX study. ) I applied for Public Service Loan Forgiveness in XX/XX/XXXX/XX/XX/XXXX, shortly after I began a full-time position at XXXX XXXX, a qualifying XXXX XXXX institution for Public Service Loan Forgiveness. I received an acknowledgement that I was approved for PSLF. I worked at XXXX until XX/XX/XXXX, when I left in preparation for a new XXXX position at XXXX XXXX. I have been at XXXX since XX/XX/XXXX.
According to my XXXX account statement, I began making payments toward my balance in XX/XX/XXXX. ( I completed my XXXX in XX/XX/XXXX, so I assume the gap is due to a repayment grace period. ) During the next year and a half I continued to make payments on time. For the month of XX/XX/XXXX I was officially unemployed, as my post at XXXX XXXX began in early XX/XX/XXXX, but I continued making loan payments.
I have been sending repeated inquiries to XXXX to determine whether I am still enrolled in Public Service Loan Forgiveness and how many qualifying payments I've made. I have received cut-and-pasted responses to most of my inquiries since XX/XX/XXXX. ( They did finally confirm, on XX/XX/XXXX, that XXXX XXXX counts as a PSLF-qualifying institution. ) I contacted them in XX/XX/XXXX to request that they remove paid-ahead status from my account, which seems to be the same tactic they have used to effectively remove payers from the PSLF payment scheme. I had never requested that my account be placed in " paid ahead '' status and do not understand why this was done. XXXX claimed that some of my payments did not qualify for PSLF for this reason.
All I'm requesting is that XXXX accept all of my payments since XX/XX/XXXX as qualifying PSLF payments. I'm aware of the class-action suit against them and don't want to be another victim of their predatory practices.
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10/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX staff had incorrectly advised me to request my bank to stop a payment made to XXXX. Had I followed the advice, I would have become delinquent in my student payment and faced dire consequences.
On XX/XX/XXXX, I called XXXX to resolve issues with Public Service Loan Forgiveness ( PSLF ) program. It is my understanding that all payments made through an income-based repayment ( IBR ) program while engaged in qualifying employment would count toward the PSLF program. Although I believe that I had made three qualifying payments under the PSLF program, XXXX had only counted two of my payments. During the XX/XX/XXXX call, the customer service representative told me that XXXX most likely made an error in not counting the third payment. The representative promised to have XXXX staff review the contested payment to check if the payment should have counted.
On XX/XX/XXXX, I called to follow up on XXXX 's review process. A different customer service representative told me that my contested payment definitely would not have counted toward the PSLF program, as the contested payment was unnecessary and not part of my official IBR payment plan. I then asked if I could have the contested payment refunded, but the customer service representative simply advised me to have my bank stop the payment.
Later on XX/XX/XXXX, I called to speak with a third XXXX representative to confirm that my contested payment was not part of the IBR program and thus would not count toward PSLF. I was then told that my contested payment was still pending review, and the second customer service representative was not authorized to determine whether the contested payment counted. I also found out that, regardless of whether the contested payment counted toward PSLF, the contested payment would have been due shortly after the time I paid it. The third representative informed me that, had I requested that my bank stopped the payment in accordance with the second representative 's instructions, I would have been delinquent in my payments.
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01/23/2022 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I've continued to receiving notice that XXXX has " Verified As Accurate '' all Us Dept of Education student items on my Consumer report. How are they saying Verified it belongs to me. First I've never disowned the ownership of the student loans I've simply tried excising my rights to Inquire information since these have been placed on my credit report. I can not get a great paying job even though I am college educated because I have 13 Student loans in Collections reporting inaccurate and incomplete. Theres a hand full of violations but XXXX continues to ignore my disputes and my factual disputes I've sent in.
Student Loans are classified as Collections but reporting a " Late '' payment after being closed It's a violation to have a " Monthly '' payment being reported on a collection It's a violation to have a " Balance '' being reported on a collection It's a violation with the account is " Closed '' but activity continues being reported on a collection It's a violation to continue reporting " COL '' every month on a collection It is a Violation to continue changing my " Date of Last Activity '' all because the collector wants to illegally collect.
1. US Dept. of Education XXXX 2. US Dept. of Education XXXX 3. US Dept. of Education XXXX 4. US Dept. of Education XXXX 5. US Dept. of Education XXXX 6. US Dept. of Education XXXX 7. US Dept. of Education XXXX 8. US Dept. of Education XXXX 9. US Dept. of Education XXXX 10. US Dept. of Education XXXX 11. US Dept. of Education XXXX 12. US Dept. of Education XXXX 13. US Dept. of Education XXXX Please tell me how and what you did to Verify? Please do a independent Investigation.. After you have investigated send me everything pertaining to the investigation.. If it's not thorough please Delete because this is killing my ability to provide for my family.. I have a new born son with no job, no car to get him to doctor appointments.
No one with finance or extend credit with this being reported inaccurate and incomplete Please have empathy and do the right thing..
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04/09/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX I applied for incarceration deferments for both my Fedloan Servicing and XXXX student loans. I sent the documents out along with a prison caseworker on the same day. A few weeks later I received confirmation for deferments on both accounts. The next year I was released in XXXX. I was sent to a halfway-house 5 hours away from home. I was only allowed to use the internet once a week at the start of my stay. My first time checking my personal email showed an email from Fedloan saying I was in danger of default. I called the following Monday after seeing this email ( around XX/XX/XXXX ) give or take a week. I spoke to an account rep who told me I would be defaulting that Friday if I did not take care of my late payments. I asked why the account was not in deferment and he told me there was no record of applying for a deferment, but he did say there was a record of my Mother calling to request the paperwork be sent to me in the prison. Which did happen, but I also filled it out, sent it in ( in the presence of a federal employee ), and got a return letter of confirmation. My XXXX loan had no problem with the deferment paperwork through my local college. I said fine, I will call back Wednesday when I could go get a bank card from the halfway house and pay what I need. I got the debit card from a bank just down the street and called Fedloan back. When I spoke to the next rep they told me that the loan had defaulted the day after I called, Tuesday. I told the rep that the previous one had told me I had until Friday and his response was, '' well I dont know why he would lie to you. '' And they defaulted my loan and went about their day. I have tried contacting my State DA 's office, the CFPB, countless lawyers, anything resource I can find, The fees keep racking up and I get no answers and no help for going on 4 years now ... They take my taxes and rack up the fees. Fedloan employees committed fraud and no one will listen. I told myself I am going to give this one last shot and found this site. Please help.
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11/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I spoke to a FedLoan representative on XX/XX/XXXX about what I could do to avoiding negative credit reporting. The representative explained that the best option would be to have a Delinquency Forbearance submitted for me. Despite this effort, a negative credit report occurred a few days later on XX/XX/XXXX. It was later explained to me by different representatives ( XX/XX/XXXX and XX/XX/XXXX ) that the first representative ( on the XX/XX/XXXX call ) should have advised me to use a General Forbearance, of which I had 702 available days ( and still have 702 available days ), but failed to give me this information and advice. It was also explained to me after the fact that a Delinquency Forbearance is not something a consumer like myself can request, but must be offered and processed by a representative. This Delinquency Forbearance was offered and submitted by the representative on XX/XX/XXXX, which resulted in a denial because the circumstances of my case did not meet the required criteria. I contacted XXXX again on XX/XX/XXXX when I learned of the negative credit reporting. At that time, another representative encouraged me to submit a dispute and took it upon himself to submit a request for review on my behalf.
The XXXX representative that I spoke to today, XX/XX/XXXX, explained the he also would have advised me to use a General Forbearance at that time if had been speaking to me and that, had the first representative advised me of this, I would have been able to avoid the negative credit reporting that occurred as a result of allowing that representative to submit a Delinquency Forbearance rather than a General Forbearance. I feel that I was misled as to what my options were on that XX/XX/XXXX call by the representative. If I were given better advice and had been made aware that I had the option of using a General Forbearance at that time and not encouraged by the representative to allow the Delinquency Forbearance to be submitted on my behalf, I would have been able avoided this negative credit report.
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08/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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After graduating school in XX/XX/XXXX, I started paying my student loans in the fall of that year. By spring of XX/XX/XXXX, I began paying via an Income Based Repayment Plan. FedLoan had become my Loan Servicer. Because I am XXXX and make a very small salary, my payments were {$0.00}, and I would pay some interest annually. I was always approved for the program so had no problem. In XX/XX/XXXX I tried to switch to a REPAYE plan with FedLoan, which has slightly better conditions, and it has been absolutely out of control. I began to receive contradictory reports, such as that I owed about {$550.00} a month, which is half my monthly income, which makes no sense on any IBR. I spoke with FedLoan on the phone myself in early XX/XX/XXXX with the aid of a student advocacy service ( XXXX XXXX XXXX ), and they told me I would be enrolled in the program for a reasonable {$35.00} a month. On XX/XX/XXXX I got an email saying I was approved for an IBR ( not REPAYE ) for {$490.00}. I called them again and they reaffirmed that I would be on their plan for {$35.00} a month. So they ca n't even seem to get their own figures right. All was quiet as the Administrative Forbearance supposedly needed to process this happened ( all the while interest continues to accrue ), until on XX/XX/XXXX I received a bill for {$690.00} from FedLoan which they said would be withdrawn automatically ( although I am not enrolled in this autodraft ) from my Debit account. To make it even more confusing, today, XX/XX/XXXX, I was told I was approved for an IBR plan ( again, not REPAYE ) for {$330.00}. This is absolutely outrageous. They ca n't get their numbers straight, they ca n't figure out which plan I am on, even though I have submitted all the certification paperwork ( and recertification ) year after year. I simply can not afford to pay either {$690.00} or {$330.00} OR {$490.00}, and these are outrageous figures " generated '' for an income based repayment plan. If I could afford these, I would n't need to be on an IBR in the first place!
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01/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
I received another response letter in the mail from XXXX XXXX XXXX, Vice President of Loan Operation at PHEAA/Fed Loan Servicing. It is my contention that my account with Fed Loan Servicing was setup incorrectly back in XXXX/XXXX/XXXX with an option called " paid ahead status ''. This option has been removed from my account. This option caused 9 of my Public Service Loan Forgiveness monthly payments to NOT count towards the 120 needed for loan forgiveness. Also, it was a FED LOAN SERVICING employee that told me to make a telephone payment of {$190.00} which was not applied to my account, as the old servicer XXXX had already taken out the {$190.00} that was due in XXXX. The 9 payments that I am disputing were made after Fed Loan Servicing sent me incorrect monthly invoices amounts instead of the amount needed to qualify for PSLF. There is also a delinquency forebarence listed for XXXX/XXXX/XXXX. They sent me an outdated form, then Fed Loan Servicing rep helped me fill out a new form and I faxed it over, I was switched from IBR to Repaye payment plan after checking the wrong box on the new form.
XXXX XXXX XXXX ( XXXX ) can copy and mail me the same XXXX/XXXX/XXXX letter and it will not change my opinion. The Department of Education is a predatory lender and PHEAA/Fed Loan Servicing is a predatory loan servicer. If my goal was to make 120 qualifying payments why would they setup my account with " paid ahead status '' as an option other than to keep me from making the 120 payments for loan forgiveness. There is nobody that can hold them accountable. I have filled out the CFPB complaint, contacted FSA Feedback Center for an Ombudsman, and contacted my local U.S. Senator 's office to follow my case. The PSLF program is a sham. I have been paying on my loans for 10 years, and I never had a problem with XXXX XXXX or XXXX. My problems happened right from the beginning with PHEAA/Fed Loan Servicing. This is the 3rd CFPB complaint ( see # XXXX and XXXX for further information ) that I have submitted on this issue.
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04/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Last year I received a report from XXXX XXXX on the number of qualifying payments I have made towards the Public Service Loan Forgiveness Program. They reported I had made 29 qualifying payments. The documentation I have shows that this is inaccurate, and I have made at least 46 qualifying payments. I asked them to recalculate my number of qualifying payments and they told me on XX/XX/XXXX, " We submitted a request to have a detailed Public Service Loan Forgiveness ( PSLF ) Payment Tracker sent to your email address on file. Since each account must go through a detailed review process, providing you with these details can sometimes take a great deal of time. Please allow up to 70-90 days for your request to be processed. '' I waited the 90 days and had not received any information. I followed up and asked when I should receive the information and they responded on XX/XX/XXXX with a request to allow 70-90 days. I responded to their email and told them the 70-90 day window has already passed and I wasn't anticipating that they would expect me to wait an additional 70-90 days. They responded on XX/XX/XXXX that it was in process but did not provide any information on when I should expect to receive the updated repayment tracking. I responded and asked for a timeframe for when I should expect to receive this information. XXXX XXXX responded on XX/XX/XXXX stating that gathering the information " can sometimes take a great deal of time. '' I requested to have the information by XX/XX/XXXX or I would have to move forward with filing a complaint. I waited an additional two months, hoping they would complete the detailed tracking and to avoid the process of filing a complaint. I still have not received any information from them as of XX/XX/XXXX. If they do not calculate my payments correctly, I will be forced to pay beyond the 120 payments to complete the PSLF program. If I refuse to pay after the 120th payment ( per my calculations ) then I will default on the loan and will no longer qualify for loan forgiveness.
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01/04/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have had issues with XXXX XXXX for the past 3 -4 years. In XX/XX/XXXX when I started my payments I asked about the amount that was due was not the same as the amount borrowed. I borrowed funds for 5 of the 6 semesters that I attended XXXX University for their XXXX program. I contacted XXXX XXXX about t he issues and they stated that it as nothing they could do. In XX/XX/XXXX I called and submitted for my loans to be deferred due to not working, The representative stated that I might get a letter stating that I would have a payment, but I would not need to make the payment due to me requesting for the deferment. However a few month later the XXXX XXXX stated that they had no record of me calling and requesting for the deferment and my payments had tripped to almost $1,000 a month. Again I submitted information and requested for the income driven repayment plan and my payment was changed to an affordable amount. In XX/XX/XXXXXXXX XXXX did not notify me of my re-certify date and they again changed the amount due. Due to me not receiving notice of the change of the amount due I kept paying usual amount. However XXXX XXXX reported that I made no payments. In XX/XX/XXXX I received an e-mail stating that I needed to re-certify for my income driven repayment. There was no date listed as to went I needed to complete this re-certification so I attempted to call XXXX XXXX to clarify why my loan amount due had increased before completing my application, however I was not able to get through on the phone.. In XX/XX/XXXX I completed my re-certification and received an e-mail from XXXX XXXX stating that my application was being processed. On XX/XX/XXXX I received an e-mail from XXXX XXXX where they again lied and said that I did not complete my re-certification. When I call XXXX XXXX it says that "due to high call volumes" I need to call back later and then the phone hangs up. XXXX XXXX is a dishonest company and they are simply being fraudulent in attempts to make people pay late fees and additional payments.
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10/23/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I'm being inappropriately being denied Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ) ( passed under The Consolidated Appropriations Act, 2018 ) by Fed Loan Servicing and the Department of Education. I have had years of miscommunication regarding the original Public Service Loan Forgiveness program and found that that I qualify under the TEPSLF I requested that Fed Loan Servicing conduct a
payment audit in XXXX XXXX to document my payment history and received that documentation outlining all payments.
I received official documentation from Fed Loan Servicing in XXXX XXXX that acknowledged that I needed seven more payments to qualify for the TEPSLF, therefore I made payments ( some credits earned during Covid forbearance ) and received credit and reapplied to the TEPSLF in XX/XX/XXXX after meeting the requirements previously stated to me in writing by Fed Loan Servicing in XXXX XXXX and today the Department of Education sent me an email stating that in XXXX there were 12 months of payments that were made while my account was in forbearance and because it was in forbearance those payments will not count. I don't recall putting my accounts in a year forbearance, I think this was done in error by the servicer because why would I continue to make payments on an account that was in forbearance. Also Fed Loan servicing did an audit of my payment history and communicated that seven more qualifying payments were needed. I satisfied that requirement as outlined in the XXXX XXXX Fed Loan Servicing Letter and the loans should now qualify under the TEPSLF. I received a new official letter today ( XXXX XXXX, XXXX ) stating that I need eight more payments. I have NO confidence in any information I receive from Fed Loan Servicing because last year ( XXXX XXXX ) they said I need seven more payments, I made those payments and now ten months later they say I need eight more payments. They keep moving the finish line ; this is unfair and deceptive practice and serving mismanagement and incompetency at best.
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12/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have been trying since XX/XX/2018 to get my loans recertified for an income-based repayment program, and due to errors by the servicer ( XXXX ), my recertification was delayed, and now, I have been placed into an inappropriate repayment plan.
My recertification request, with my tax return and my spouse 's tax information, was submitted on XX/XX/18 ; after a request for additional income documentation on XX/XX/18, I provided that information the same day.
On XX/XX/2018, I was notified that my request could not be processed, and on XX/XX/2018, I received a letter informing me that the issue with processing my recertification request was because my tax return had not been provided. I called XXXX, and after a discussion with Customer Service, it was agreed that my tax return had already been provided and that my application would be sent back for review.
Despite repeated attempts to check on the status of my recertification, it took weeks longer for my recertification to be processed, and on XX/XX/2018, I learned of a new issue. My recertification was approved, however, after it was determined that I did not qualify for the repayment plan that I requested, and rather than placing me into a repayment plan with the next lowest payment ( IBR ), I was placed into REPAYE, which because it includesmy spouse 's income in its calculations, will increase my payments by approximately {$850.00} higher than IBR, the lowest repayment plan I qualify for.
Per the XXXX representative I spoke with, my only option was to start the process over again with a new recertification application ; even though they had failed to follow the instructions of the program requirements of placing me in the lowest repayment plan I qualify for ( since I did not qualify for the one requested ).
Unless I pay more than I should be having to pay, I will now be losing the ability to make qualifying payments for at least the next month, if not longer. There have been repeated errors and delays with the processing of my recertification.
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02/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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XX/XX/XXXX To Whom it May Concern : I write to request that you urge the Biden Administration to modify the Public Service Loan Forgiveness ( PSLF ) program such that periods of full-time public service combined with periods of forbearance and/or deferment would count toward PSLF, regardless of whether payments were made during those periods.
I graduated in XX/XX/XXXX with my XXXX of XXXX XXXX and began working in XXXX XXXX six months later. Ive been in XXXX XXXX XXXX since that time and due to the pay of this chosen career have had difficulty paying in full towards my student loans. Throughout multiple contacts with FedLoan to assist in my payments, I was advised to defer or place my account in forbearance while working to help me financially.
Currently, only 48 payments in my 12-year work history will count towards student loan forgiveness. I was steered by my loan company to go into forbearance or deferment unaware of the long-term consequences. I have dedicated my career to public service, working with XXXX XXXX XXXX XXXX as well as XXXX XXXX XXXX XXXX XXXX XXXX XXXX. Ive sat in hospitals, jails, emergency rooms, court rooms and dedicated my time and energy to the people in our country.
Due to policies that were advised by this company ( FedLoan ), many people including myself have been unable to achieve the promise of student loan forgiveness. My applications have sat for months waiting to be resolved with very little progress noticed.
Im continuing to work in XXXX XXXX with an ever-growing caseload. I work with substantiated cases of XXXX in a small XXXX XXXX of Michigan community . Im raising three children of my own and caring for my husband who was recently treated for XXXX XXXX XXXX XXXX. Resolving this issue is life-changing for public servants so that we can continue to work in our communities without the crushing weight of student loan debt.
Please bring light to this issue and make meaningful change for me, my family and our communities. Public servants are VITAL to our communities.
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12/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
|
I setup an income based repayment plan in XXXX. 2017 reducing my monthly payments from {$540.00} to {$120.00}. This made paying my student loans more convenient based on my earnings.
Three months later, i find that the payments i have been making on this account has only been going to interest payments. I called XXXX and they informed me that the monthly payments always get applied to interest payments first. I graduated with a degree in XXXX XXXX XXXX and i work with amortization and interest capitalization schedules on a daily basis. I have an in depth understanding of how loans work and i am displeased with the deceptive practices by XXXX.
My issue with XXXX is that they did not provide adequate information to the consumer of the loan when offering to lower their monthly payments. Their pitch to the customer is that you can qualify for reduced income based repayment plans and it will reduce the financial burden of your student loans. I was only provided with the reduced payment amount and nothing else. I was not given any information on how the payments would affect my loan nor was i given an amortization schedule for the new loan payments.
Customers who qualify for reduced loan payments would gladly choose to have somewhat higher payment amounts if they find out that the reduced payment amount would not be affecting the balance on the loan. Essentially, the income based repayment is just a way for the loan company to make more money in the form of interest payments while the consumer gets no real debt relief. Once the loan gets recapitalized, the customer goes back to square one with respect to the balance of the loan.
I am a firm believer in personal responsibility and for consumers taking responsibility for their decisions. However, this practice is deceitful and is harmful to student loan borrowers who are already saddled with large amounts of debt. Customers should be provided with new loan terms whenever adjustments are made to existing loans in order for them to make better decisions.
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02/01/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
|
I went through the Federal Student Aid and submitted multiple requests to investigate late payments on my student loan account. Currently XXXX XXXX XXXX is reporting 16 accounts, 120 days past due as of XX/XX/XXXX with all three credit bureaus. I completed my application to consolidated my loans with XXXX XXXX XXXX on XX/XX/XXXX ( E-signed document attached ). The XXXX XXXX representative failed to mention that any of my Loans were past due on the day I consolidated. On XX/XX/XXXX, according to my XXXX history, XXXX XXXX XXXX reported all 16 accounts 120 days past due without notifying me of their late status prior to my consolidation. I have documentation to prove this history through my monthly XXXX report.
I also noticed the Federal Direct Consolidation Loan Application and Promissory Note application I completed online and processed by XXXX XXXX XXXX expired on XX/XX/XXXX. This online application expired 4 months prior to me completing online on XX/XX/XXXX ( attached below ). Improper documentation could have resulted in my application being process or delayed, or notified correctly.
XXXX XXXX XXXX failed to update me on the status of my account and processed expired paperwork that they provide online, before reporting inaccurate information to all three credit bureau agencies. Because I moved from XXXX to XXXX, I did not receive any phone calls, emails or mail regarding any " attempts to contact me '' like they are claiming.
I have submitted multiple requests to XXXX XXXX XXXX and through a private attorney to fix XXXX XXXX mistake. XXXX XXXX XXXX has take advantage of me and has put major restrictions on my future purchasing power due to improper credit reporting. These 16 late accounts have prevented me from applying for anything requiring credit. Until this is fixed, these XXXX XXXX accounts will hinder my financial growth for many years to come.
I ask that all 120-day past due accounts reported by XXXX XXXX XXXX be removed from ALL three credit reporting agencies immediately.
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08/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have been on Income-Based Repayment for several years, as I am a XXXX employee, and plan to use the PSLF program. I recently got married, which ( understandably ) increased my payment. I submitted my initial Employment Verification Form in early XXXX, and my loans were transferred from XXXX XXXX XXXX XXXX to FedLoan Servicing on XXXX/XXXX/XXXX. I was paying {$610.00} a month to FedLoan Servicing. When my IBR was due for renewal, I got a letter dated XXXX/XXXX/XXXX saying that if I did not renew my IBR, my payment " will increase to {$550.00}. '' Since this number was smaller than what I was paying on IBR, I cancelled my IBR and switched to Standard Repayment, expecting to pay $ XXXX. After my request was processed, my interest was capitalized ( XXXX/XXXX/XXXX and XXXX/XXXX/XXXX ) and my XXXX statement was then reduced to {$590.00}. I figured this was slightly higher than the letter stated since interest was capitalized. I continued to be billed ( and pay ) this amount in XXXX. However my XXXX statement says I owe {$690.00}. I do not understand why my payment now went up, or why it was {$590.00} for two months. I believe that I should be paying the {$550.00} as stated on the letter I received XXXX/XXXX/XXXX. I called FedLoan Servicing twice to inquire as to the different payment amounts. After being put on hold 7 times by the first person I spoke with, and still not having any answers, I tried again the next day. The second representative told me that the letter dated XXXX/XXXX/XXXX must have been in error. He said that I would have a lower payment if I re-entered the IBR program. However, I now have to pay an increased amount for the next several months as they process my application. Since I am in the PSLF program, this is money out of my pocket that I would not have otherwise needed to pay, but for their misinformation. I would like this resolved because increased payments, which I did not expect, is a hardship that is caused purely by the incorrect information provided to me by FedLoan Servicing.
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06/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
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Web |
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My assigned federal student loan servicer is FedLoan Servicing. I have been attempting to switch my repayment plan from the IBR plan to the REPAYE plan since XXXX 2016. FedLoan has made numerous errors and has neglected to process my requests over a period of over 6 months. The original request to switch plans was completed on the XXXX and XXXX XXXX XXXX website ( studentloans.gov ). Over a month later, I had not received any correspondence from FedLoan Servicing. After calling several times and getting various misinformation, I was eventually informed that they had received the request but were n't processing it until I called them to request to be switched. After several more calls and more misinformation, I was finally placed on a reduced payment forbearance so that I could make the single payment to get out of IBR and switch to the REPAYE program ( request completed on XXXX XXXX, 2016 ). Most recently, I made XXXX reduced payments ( after having been told I only needed to make XXXX XXXX, on XXXX XXXX and XXXX XXXX. I then received a bill for XXXX, due on XXXX XXXX and was informed that its because FedLoan did n't process the request prior to the expiration of reduced payment forbearance. This issue required another set of calls to sort out, with more misinformation. So, its been over 6 months and more than XXXX calls to FedLoan Servicing, with lots of misinformation and mistakes along the way, and the process is still not complete! My husband has loans serviced by XXXX XXXX and he was able to complete the process in less than 30 days. I do n't understand how customer service can be so discrepant between the XXXX loan servicers and have been beyond frustrated by FedLoan Servicing and the amount of time and energy required to make a fairly straightforward change on my account. I have been so unhappy with their customer service, I sincerely hope to receive a different loan servicer. This is incredibly unfair to me and probably lots of other people who have had similar problems with FedLoan Servicing.
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06/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX I received an e-mail from XXXX XXXX that included my statement from last XX/XX/2017 because XXXX XXXX admitted to making mistakes on handling my loans so they were reversing the negative reporting they made to the credit bureaus last year. Two different XXXX reps verified that they would begin handling my student loans again which were in the process of being removed from ever defaulting or being late/delinquent in the first place. They said the process takes 7-10 business days at which time I will be able to login on to my old XXXX XXXX account online and make online payments etc. I explained I wanted to just pay the balance and the girl I spoke with said as soon the negative reporting gets reversed I will be able to go online and pay. I said thats great and was so glad XXXX finally realized its morally/ethically wrong to report student loans as negative/late/delinquent etc to the bureaus if the student is unaware theyre not receiving bills XXXX was supposedly sending in the mail.
Ten days past so I called XXXX to follow up and a Supervisor who was extremely rude and belligerent handled my call raising her voice telling me not paying my loans is the reason my credit got bad. Can employees behave this way when we call with questions? She didnt give me explain my situation and when I explained two different reps verified two different times I called in that the negative reporting XXXX made on my student loans was being reversed she told me that they were not supposed to do that, they had no business doing that. I wanted to ask her what was so wrong that was making her so angry and rude towards me but this supervisor kept cutting me off. Now I am super confused as to what happened etc. Its so stressful and unsettling to know that XXXX XXXX will handle your loans however they feel depending on their emotional state? This supervisor told me its their word against ours/the students/families/consumers and apparently the consequences of how they handle accounts and treat people is irrelevant.
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04/26/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been employed in XXXX XXXX since XX/XX/XXXX( FEMA ) and have been paying my qualifying student loan every month using Income Contingent Repayment or Income Based Repayment plans since XX/XX/XXXX. I have paid every month and my loan is in good standing. I meet the two qualifications for the Public Service Loan Forgiveness ( PSLF ) Program ( 120 monthly payments and working for qualified employer ), yet I was denied. My employer was determined to be qualified. XXXX is not counting my long history of on time loan payments with my previous two servicers. I have attached a data pull from NSLDS on my loan showing this and I have attached XXXX 's loan payment data.
DESCRIPTION OF QUALIFICATIONS - PAYMENT HISTORY AND ELIGIBLE EMPLOYER 1 - I have made 120+ qualifying payments >Between XX/XX/XXXX and XX/XX/XXXX. Consolidated loans in XX/XX/XXXX with XXXX XXXX XXXX , XXXX XXXX XXXX. Began payment as ICR, then switched to IBR. Maintained loan in good standing by paying every month, made 53 payments after XX/XX/XXXX.
>Between XX/XX/XXXX through XX/XX/XXXX. Loan held by XXXX, a XXXX XXXX XXXX Servicer. I paid every month, note several short ( <30 day ) deferments while XXXX worked out the yearly amount for IBR payments. Record of 65 payments made to XXXX attached.
> From XX/XX/XXXX through present. Loan switched to XXXX after requesting PSLF. To date, made 8 payments.
2 - I am a full-time employee at a XXXX XXXX ( XXXX ) from XX/XX/XXXX through present, when I made each of the qualifying payments CORRESPONDENCE DATES : >Submitted Employment Certification Form to XXXX in XX/XX/XXXX.
>XXXX received my Application for PSLF XX/XX/XXXX >XXXX denied my Application for PSLF on XX/XX/XXXX. Denial based on not eligible yet because I have not yet made the required 120 qualifying payments XXXX acknowledged 8 qualifying payments, only the payments made to XXXX.
Qualifying Payments = payments made during periods of qualifying employment that your employer has certified via an Employment Certification Form.
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12/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am a XXXX XXXX and my financial planning is based on the assumption that I will be eligible for PSLF after 10 years of repayments.
I left one XXXX to start at another XXXX in the beginning of XX/XX/XXXX. My payment date for that month was XX/XX/XXXX, which happened to be the Sunday between my last day at the former job and my first day at the new job ( I worked Monday through Friday at the former job, kept that schedule at the new job, and took no break in between jobs ).
XXXX XXXX told me that I was therefore unemployed at the date of my payment and that payment would not count towards my PSLF requirements.
This is obnoxious and unethical. If I chose to make the payment a day later, it would have counted, so I am essentially being penalized for paying my payments on time.
I could have simply wrote on my employment certification form that my last day of employment was that Sunday, even though I work Monday through Friday, and that would have been fine. But because I chose to be responsible and honest, I am being punished by an irresponsible and dishonest loan servicer with zero accountability to the public.
Furthermore, to consider me " unemployed '' for not working during the weekend when I have been consistently employed full-time with NO gaps in my employment is pure nonsense.
I have spoken to multiple people at XXXX about this issue and they have told me there is nothing they can do. According to them, this is my fault - I should have known that they would have considered me unemployed for not working on that Sunday, and rescheduled my payments accordingly. Evidently and counter-intuitively, making things easier for everyone involved by enrolling in automatic payments and paying my payments on time is frowned upon by the loan servicer.
Any assistance with this issue would be greatly appreciated. The fact that XXXX gets away with this behavior and there is no way for the public to hold them accountable when they are the sole servicer appointed to handle PSLF is entirely unethical.
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06/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I became an employee of a XXXX XXXX XXXX XXXX in XX/XX/XXXX. While serving at the XXXX I returned to XXXX school and earned my XXXX degree in XXXX XXXX. I used student loans to pay for both my XXXX and XXXX studies. Once I completed my XXXX I researched consolidating my loans so that I could pay them off. I was then led to XXXX XXXX as the only companies that I could do this with as they were a part of the loan forgiveness program through the Department of Education. I applied and began my loan repayment XX/XX/XXXX.
After making consistent payments for 10 years in XX/XX/XXXX, I reached out to the company to assure that I would only have 2 payments left in the 10 year repayment cycle. I spoke with a customer service representative that informed me that I had already made 133 payments of $ XXXX/month on a 120 payment cycle. He went on to say that I needed to resubmit my loan forgiveness paperwork due to their partner company ( XXXX XXXX ) fraudulently opening deferments. I have never taken or received a deferment. The customer service rep was also able to verify that I had made all of my required payments. In fact, he saw that I had overpaid but informed me that he would need to open an investigation. He warned that during the investigation that I would need to continue to pay, which I did. In XX/XX/XXXX I received a new promissory note that to my surprise stated that I was not eligible and would have to begin payments on the new loan until XX/XX/XXXX. I was totally shocked to see that they did not give me any credit for the payments of over {$49000.00} that I had made and essentially started the entire loan over from the beginning.
As of XX/XX/XXXX, I stopped making payments and reached out to a few lawyers that I know. To no avail. I have researched other cases and found that there may be a class action suit for this. I NEED HELP any help you can offer. This has already negatively affected my credit and caused me a great deal of despair in trying to get someone to help me address this issue.
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06/17/2019 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I attended the XXXX XXXX of XXXX from XX/XX/XXXX XX/XX/XXXX. I took out student loans to pay for tuition that I was consistently mislead and overcharged quarter after quarter, not realizing at the time because I trusted my financial advisor. I paid over {$2500.00} a month as well as taking out student loan and grants that I was not being informed on.I was given false information regarding these loans as being led to believe they were grants and not having to pay them back as well as paying partial tuition up front, ( cash ). I was also misleading on the entirety tuition cost as a whole.
The XXXX XXXX promised its graduates MANY things that were never attained post graduation. I was told graduates would be placed in an industry-related job after graduation, and that did not happen. I had no help whatsoever with my job search after I graduated in XXXX. I was also promised prestigious, industry focused internships throughout my time at the XXXX XXXX of XXXX. This did not occur. The professors who had the industry connections did not assist with finding students internships. I found all of my own internships and externships with no assistance from the Institution. I now have over {$85000.00} in student loans that are not valid from an institute that has completely closed down, Nation wide and I can not do anything with this company, AES ( American Education Services ) because it is considered a private loan. So, I can not request a borrowers defense exception for the {$19000.00} that AES is requesting I pay them.
I want this company to work with me and see this {$19000.00} student loan went to a fraudulent Institution that is no longer in business and I can not get a Job in my field of study. Therefore, I can not - and should not be held responsible.
I am tired of the calls, threats from this company trying to use emails and scare tactics demanding I pay. This private school loan should not be held valid under my name nor I should be responsible because the institute was misleading and fraudulent.
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04/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Following a previous CFPB complaint that I filed which disputed the amount of qualifying payments I had made toward PSLF forgiveness, XXXX XXXX, on XX/XX/XXXX sent me a letter with the corrected number of qualifying payments I had made toward PSLF forgiveness.
The amount of qualifying payments I made was 59, through XX/XX/XXXX. I have made timely, qualifying, monthly payments toward my student loans every month following.
On XX/XX/XXXX, I filed another annual employment certification to ensure XXXX XXXX was accurately tracking my qualifying payments. In the letter, I advised that I had made 14 payments between XX/XX/XXXX and XX/XX/XXXX. When adding these 14 payments to the previously certified 59 payments, the total equates to 73 total payments. I requested XXXX XXXX notify me if this information was inaccurate.
On XX/XX/XXXX, XXXX sent me a PSLF payment tracker advising that I had made 67 payments toward my subsidized student loans and 68 payments toward my unsubsidized student loans ( rather than the correct 73 number for both ).
On XX/XX/XXXX, I contacted XXXX XXXX to explain the entire aforementioned situation to them. I was told that there was an error, as they had changed to a new software system. She advised that she would put in a recount request.
On XX/XX/XXXX, I had not received any update from XXXX XXXX, so I then contacted them to get a status. The representative advised me that the status was still pending, over six months later.
At this point, after already filing one CFPB complaint regarding XXXX XXXX 's inability to properly calculate my qualifying payments, I feel helplessly frustrated that CFPB does not follow its own admissions and conclusions regarding the correct number of qualifying payments that I have made. Additionally, a request to recount payments that is still pending over six months after being initiated is beyond egregious. In a converse hypothetical situation, how responsive would XXXX XXXX be if I had failed to make any payments for six months?
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02/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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Starting on XX/XX/2016 I started the process of Disputing debt through XXXX XXXX who was reporting XXXX accounts to my credit reports, all the same, account number but different amounts totaling {$41000.00}. I first sent a letter XX/XX/2016, XX/XX/2016 to XXXX XXXX and again on XX/XX/2016 to all 3 credit reporting agencies. I explained these accounts did not belong to me and were unverifiable. All accounts did not meet the XXXX XXXX compliance requirements for reporting accurate data. I included the FTC Advisory Opinion to XXXX ( XXXX ). In sum, it is our view that a CRA that always scrambles or truncates account ( or social security ) numbers does not technically comply with Section 609 because it does not provide accurate ( and perhaps not clear ) disclosure of all information in the file. They basically state that by not reporting the entire account number, they are not reporting 100 % accurate information as required by section 609 of the Fair Credit Reporting Act.
I provided copies of my 8 different letters addressing each line item on my credit bureaus and copies of the signature required service proof of delivery receipts via UPS along with evidence that both the FCRA and FDCPA were both violated by not addressing the dispute in accordance and within the allowed 30 days.
I referenced the following, " I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and the Attorney Generals office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act. I further remind you that you may be liable for your willful non-compliance, as per FDCPA 807. False or misleading representations [ 15 USC 1962e ] As you have now violated federal law, by not properly investigating within the required timeframe, and I have evidence of such, via certified mail receipts, you must now remove the item. Any other action ( or in-action ) on your behalf will result in a small claims action against your company. ''
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12/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I submitted my IDR renewal with American Education Services on XX/XX/XXXX, which was the final day to submit. They then requested more information. I sent them via mail the paper application that they requested, my wife 's most recent paystub, my most recent pay stub and my tax return. They responded to me via a letter several days later on XX/XX/XXXX accusing me of not sending my own income information and telling me that I sent them the wrong tax return providing further instructions ( for the first time ) on which tax return information they needed. I then resent them my wife 's pay stub, my paystub and now the IRS form. They approved these forms on XX/XX/XXXX.
Unfortunately, they decided to capitalize my interest stating that I missed the deadline. I have asked them via emailed exchanges how this was so. At first, I messaged them on XX/XX/XXXX noting that I applied on time. They responded the same date stating " we must receive all required documents within 10 days of the deadline. '' I responded noting that I had mailed it to them within the 10 days. They then responded XX/XX/XXXX by stating that " our office must receive the required documentation no later than 25 days before your current IBR schedule ends. '' They then referenced that this was stated in a recertification notice sent to me on XX/XX/XXXX ( attached ). However, on review of the document they reference, there is no mention of " 25 days '' or " XX/XX/XXXX. '' I find it frustrating that AES seems to do the bare minimum for the people it services and when it makes a mistake, refuses to atone for it. The most recent response states that my original application was " confusing, '' but they have not explained what was confusing about it. They seemed to not need another paper application when I re-mailed all my other supporting documentation as I did not mail a new paper application the second time. I only mailed my wife 's income, my income and the IRS tax form.
Please let me know if there is any other supporting documentation.
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02/26/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XX/XX/XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, PA XXXX XXXX : Account # ( 7 total ) Sent via XXXX # To whom it may concern : I recently disputed with all three ( 3 ) credit reporting agencies the accuracy of reporting on this account, and the results came back either " verified '' or " updated ''. There are several inaccuracies across all three credit reporting agencies.
This is a Notice of Direct Dispute with you, under the provisions of FCRA 623 ( a ) ( 8 ) ( D ), of the accuracy of information you have reported to my credit file. In compliance with FCRA 623 ( a ) ( 8 ) ( D ), and enacting regulations published at 16 CFR 660.4, this Notice of Direct dispute includes : Fedloan Servicing as shown on my Credit Reports ( attached ), is showing incorrect information.
Basis for dispute : 1. You verified Recent Balance as " Not Reported '' 2. You verified High Balance as " Not Reported '' 3. You verified account status as " Transferred, closed '' 4. Date of Status hasn't been updated since XX/XX/XXXX 5. Actual Payment Amount is {$0.00} on XXXX 6. XXXX XXXX XXXX {$0.00} on XXXX 7. Date of Last Payment is incorrect on XXXX 8. Account Status on XXXX is " Over 120 Days Past Due '' Supporting evidence : Under the provisions of FCRA 623 ( a ) ( 8 ) ( E ) and 16 CFR 660.4, you are required to review the information that has been provided to you to complete your investigation of this Direct Dispute within 30-days of this notice. I demand a written response from the competent authority in your organization no later than XX/XX/XXXX to my address of records.
Should you find the disputed information to be inaccurate or incomplete, or if you can not verify the accuracy or completeness of the disputed information, you are additionally required, under FCRA 623 ( 1 ) ( E ), to also promptly notify the credit reporting agencies of deletion of this information from my credit file.
Enclosures : XXXX dispute - XX/XX/XXXX, XXXX XXXX - XX/XX/XXXX Sincerely, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, WI XXXX
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06/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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This is the third year I have been kicked off IBR by FedLoan while they 'process ' my re-certification. In the meantime, I have been forced into either forebearance ( adding XXXX in interest/month + ineligibility for PSLF ) OR paying standard repayment ( doubling my monthly payment, which is unaffordable ). I have filed my paperwork on time every year, they have taken 3-6 months to process it. Twice placing me on the incorrect repayment plan - making me ineligible for PSLF, and costing me thousands of dollars while they corrected the plan the second time. FedLoan is also not correctly calculating my eligible payments toward PSLF. I have made on time payments for the last 10 years, while employed full-time at an eligible public employer. The first two years FedLoan had me in the wrong repayment plan ( I was unaware since I requested IBR, and was naive enough to think I was in the plan I had asked for ), so I lost two years of eligibility. I was able to change into the right plan in 2009, and have continued to pay on-time and have not changed jobs. I have refiled paperwork with them every year, confirming my continued employment and eligibility. However, FedLoan continues to show my eligible payments at XXXX - XXXX more to go - after almost 8 years of payments, how is that possible? I know I lost a couple of eligible payments when they put me in foreclosure for a month or two while they fixed the recertification they screwed up, but showing less than two years of eligible payments is insane. There are a lot more issues, but these are the highlights. Right now I am feeling very helpless as I am going into my third month of standard repayment as they 'expedite ' the IBR paperwork that I filed in XX/XX/XXXX. I can not afford to keep doing this, but am not going to take on thousands in accrued interest ( again ) for their inability to do their jobs. Please help. I am happy to provide documentation or any additional information as necessary. I know I am not alone stuck in the FedLoan incompetence trap.
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02/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Dear Consumer Financial Protection : Fedloan refuses to accept, the US Dept of Veterans Affairs as a 'qualifying employer ' for purpose of Public Service Loan Forgiveness Program .
For the past 12 years, Fedloan has contracted with the US government to manage my federal Direct Loan/student loans that I accumulated to become a XXXX XXXX XXXX ; and for the past 10 years, I have an agreement with Fedloan, while working in Public Service, my monthly student loan payments will go toward Public Service Loan Forgiveness after I have made 120 qualifying monthly payments ( I have made about 90 or so ) under the qualifying repayment ( IBR ) plan, while I am working XXXX for a qualifying employer.
Prior to, and since XXXX until current with no break of service I have worked for the XXXX XXXX as a full-time XXXX XXXX XXXX XXXX, as a XXXX XXXX, serving XXXX XXXX soldiers, dependents and Veterans with the US Dept of Defense/US Army ( DoD ), and the US Dept of Veterans Affairs, XXXX XXXX XXXX XXXX XXXX ( XXXX ).
Since XX/XX/XXXX, Fedloan has refused to certify the 'VHA ' as a qualifying employer, having left my monthly payments made toward Public Service Loan forgiveness in limbo.
I have received letters from Fedloan, unsigned, unnamed, no contact information other than Call Center. Calls to anonymous Fedloan Call Center maze have been going no where, all of the agents declining to refer my calls to a Supervisor or Manager.
I will be grateful if you assist in facilitating the Fedloan 's understanding, that mental health professionals and practitioners working for the XXXX XXXX XXXX the mentally ill, is a Public Service - it pays less than working in private practice, and I work in the desert of XXXX XXXX where there is an enormous shortage of mental health providers and low quality of life ; Fedloan 's refusal to act in good faith and capriciously refusing to accept my current employer as a bona fide 'qualifying employer ' is a Public Disservice.
Thank you for your time, sincerely, XXXX XXXX
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07/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018, I made a {$5000.00} payment to my loan. This payment is not a monthly payment, as my loan is currently in deferment while I attend school. It is an extra payment. I have asked via phone and submitted via letter standing instructions for all extra payments to be directed towards the interest of my unsubsidized loan, followed by the principle of my unsubsidized loan, followed by the principle of my subsidized loan.
Despite this my payment was automatically divided up between my direct subsidized loan and my direct unsubsidized loan. On XX/XX/2018 I called XXXX XXXX and spoke with a representative requesting that my payment would be distributed in the order specified above ( first to the unsubsidized loan components, then any remainder towards the unsubsidized ). Because the {$5000.00} payment was more than the remaining balance of principle and interest on my unsubsidized loan, I asked the representative to ensure that the unsubsidized loan balance would be paid off in full. She confirmed that this would be done.
Shortly before XX/XX/2018, I noticed that the XX/XX/XXXX payment had been redistributed. {$4300.00} had been applied to my unsubsidized loan and the remaining {$620.00} was applied to my subsidized loan. However, my unsubsidized loan still held a balance of {$100.00} principle and {$1.00} interest.
On XX/XX/2018, I called XXXX XXXX to ask why the XX/XX/2018 payment was not distributed according to my instructions and had an unsubsidized loan balance remaining. The representative said that my instructions were clearly stated in the call request and she did not know why the balance was not reapplied as I instructed. I spoke with a supervisor who flagged the issue and sent it to the accounting team. She assured me that my payment would be correctly distributed and visible in my account within 1-2 days. After a week the payment has still not been applied according to my instructions. The unsubsidized balance continues to accrue interest and carries a {$100.00} principle.
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06/11/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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American Education Services h as already reported me 30 days late, and I just received another threatening e-mail from them that they are going to report me 2 months late! I am in an approved forbearance. I just had to send them a payment of {$760.00} so that they hopefully not report me late when I am in an approved forbearance. I have already filed a complaint to have th e 30-day late removed. If they report me 60 days late, then I will have to fight to get the 60-day late removed when I am in a FORBEARANCE. They approve forbearances, then they send me bills while I am in forbearance and they charge me late fees. I have attached many bills from them where I am clearly in a forbearance but they are still sending me bills and charging me late fees. I had 12 months of forbearance available to me in XXXX XXXX XXXX and they continuously make me apply over and over and over again, every 2 months, even though the application clearly states that they can grant you up to 12 months with one a pplication. Then in the processing time periods between applications, they harass me for a payment until they " approve '' my next forbearance for all o f 2 or 3 months. Then I make payments, like I did in XXXX XXXX XXXX , and then they will backdate the start date of the forbearance to begin on a month that I MADE A PAYMENT, and then suddenly I have less a nd less forbearance available. The proof is there in the paperwork. My poor dad was my co-signer on one of my loans and because of this company, his credit score dropped when he has credit scores in the XXXX and has never missed a payment. CFPB, please help me with removing this late payment from my credit report. I need to refinance these loans and get away from this company and I can not do that with the late payment on my credit report. Because of the late payment reporting, my credit score h as dropped XXXX points for a loan that I do n't even owe payments on because I AM IN FORBEARANCE. Please help me, CFPB. Please!
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03/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I called the company servicing my loan XX/XX/2016 to find out what options I had concerning delaying my payments b/c I just had a new baby. I spoke to a representative and she told me to send in my XXXX tax return and that until they figured out my new payment amount my load would be placed in a hold or pause status. I sent in the required information as requested. Later I found out that the information I was given was incorrect when I applied for a credit card. I was denied for the credit card so I look at my XXXX app and discovered that my perfect credit rating was no more. My credit score had dropped from XXXX to XXXX. I called the servicer of my student loan and was told that the information that I received was completely false and that there was no such thing as a pause or hold. I wrote a letter to the servicer demanding that they remove all of the late payments due to the wrong information I received from their representative. They did remove some of them. When they did not remove all of them I wrote them a second letter demanding that they remove the other late payments. I called for an update on the XX/XX/2017 and was told by a supervisor that they were not going to remove the other late payments even though she admitted that the representative gave me false information which let to the incorrect credit reporting that has negatively impacted my life. Me and my husband were planning on buying a new house and now we cant because of this error and the impact it has had on my credit score. The supervisor told me that the only thing they were going to do was file a complaint against the rep and discipline her. This is not enough and I demand that they remove the late payments and if not I 'm in the process of filing another complaint with the department of education and lawsuit. Prior to this instance I was able to get anything I wanted and offered the lowest interest rate available. Now I ca n't get bubble gum on credit. This has devastated my family and I want it corrected and restitution.
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12/14/2023 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem with forgiveness, cancellation, or discharge
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Web |
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I borrowed " originally '' {$25000.00} - I deferred for 10 years - being a single mother raising XXXX children I could not afford to provide the care they needed and pay my student loans. In XXXX, I started working for the XXXX XXXX XXXX XXXX XXXXXXXX, full time. I applied for loan forgiveness, as it was my understanding working for a non-profit company/State or government company would allow for loan forgiveness. I applied for loan forgiveness around XXXX ( maybe earlier ). I received a letter that I " did not qualify ''. I have contacted my lender ( AES ) and they told me my loans are not eligible for loan forgiveness. By XXXX, when I could " almost '' afford to start repaying my loans, my new balance was greater than {$60000.00}. I did receive a few deferments in my early years of repayment but now am told I do not qualify for deferment. I left working for the XXXX XXXX XXXXXXXX in XXXX and started working for the XXXX XXXX XXXX in XXXX, where I continue to work full time. I am a XXXX XXXX and I worked through the pandemic and while I love my job, working for XXXX XXXX XXXXs not a huge salary. I just put in a new application for PSLF and after filling this out a message came across the screen that " this program ended in XXXX of XXXX. I am frustrated and can't seem to get the answers needed to make this ridiculous loan amount affordable. I have MORE than paid back what I borrowed in XXXX and honestly, will never live long enough to pay this loan off. In the almost 20 years I've been paying on this loan it has only dropped a few XXXX dollars. This makes no sense to me. I really need some help and have no idea how or where to get it. You are my last option at this point. I don't understand how with all the billions of dollars being forgiven by our current political administration, how I, with a 30 year loan, that I have paid on for the last 20, do not qualify for any graces. Any help you can provide would be so greatly appreciated!
Respectfully submitted, XXXX XXXX ( XXXX XXXX - loan name )
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08/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have had issues with the servicer My Fed Loan Servicing not communicating in a clear or consistent fashion. Two IDR recertification processes in a row now they have either not sent reminders, or failed to send follow up communication that they themselves committed to send.
The first time this happened this caused me to be kicked off the IDR plan and charged a monthly bill that I could not pay, and I was told by the servicer that I would have to either pay it or not pay it, and that if I did not that interest would be capitalized. I had to take the latter option due to being unable to pay that amount, and it took 3-4 months for the servicer to get me onto a IDR at that point.
This year, the servicer sent a communication on XX/XX/19 that in the first two paragraphs was very clear : get ready to recertify in a couple of months, AND look for another letter from us for instructions about how to do so. That letter with instructions never came, and only because I recently had a income change did I log in to look and see if I needed to report the change, and by chance found on the account that the deadline for recertification was XX/XX/19.
When I called the servicer, they pointed out that the initial letter from XX/XX/19 did indeed have that XX/XX/19 deadline in the body of the letter, though it was absolutely buried amongst MUCH less important information, towards the middle of the letter. He did not explain or take any responsibility for why the follow up with instructions never arrived.
Regardless, the first part of the letter is clear ; WAIT for our letter with instructions, a letter that never came. If I had waited, I would have again been in the same predicament as last time, having interest capitalized, for a simple issue that is easily resolvable without significant cost on either party 's part, not to mention completely avoidable if communication is clear, not obfuscated and actually sent.
To be clear, the servicer did NOT take any responsibility for any of these issues at any time.
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09/13/2018 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Impersonated attorney, law enforcement, or government official
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Web |
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AES is not abiding by the laws that are in place when it comes to Wiretapping laws in Pennsylvania. On XX/XX/2018, AES was contacted by me. They advised that they were recording the phone call, to which I said I was also recording the phone conversation. They said they did not authorize the recording, to which I said that I only authorize recording if AES authorizes me to record the same phone call.
The representative said she had to transfer me to a non-recorded line, and then proceeded to ask for my personal information, to which I asked if they were still recording the call. The representative then proceeded to transfer me without getting my information. I got a new representative on the phone moments later. I informed that representative that I was recording the phone conversation, to which she also said she didn't authorize recording from my end. I asked her why they don't allow authorization if they are ok with authorizing the conversation from their end. I then proceeded to tell her that the previous representative stated that I would be transferred to a non-recorded line, to which the current representative said was false. I then asked for a supervisor to which I was not given as the representative stated no such authority figure was available at the present moment. I then just let her know that I would call back and see if a different representative would corroborate everything she said, to which she was dismissive. Eventually I dialed back and got a different representative who couldn't answer any questions or concerns I had about the lack of integrity for this type of situation.
AES needs to understand that if they continue to record any conversations without my direct permission, I have the legal right to request those phone calls or have an investigation initiated to properly dispose of any conversations that were " illegally '' recorded. I have reason to believe that AES still keeps phone conversations that were illegally recorded ( recorded without my direct authorization ).
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02/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My issue is with XXXX, the XXXX XXXX. XXXX XXXX major contracted loan servicing company. This is the loan servicer that borrowers are *forced* to use when attempting to have their loans forgiven via the Public Service Loan Forgiveness program . They are notoriously incompetent, and so I have exercised extra vigilance in monitoring how my loan payments have been handled. Even with my extra effortsand even though I've only been paying XXXX for a year and a halfthey have already massively bungled my PSLF. My complaints : 1. They have miscounted the number of of qualifying payments I have made towards PSLF. Despite direct debit, which provides explicit documentation of every payment I have ever made to them ; and despite the fact the I have only worked at one employer the entire time my loans have been serviced by XXXX other words, despite an extremely straight-forward PSLF situationthey have *still* miscounted the number of qualifying payments I have made, missing the mark by six whole payments ( months ). Calls to customer service have been fruitless and frustrating, and it took a call to the federal student loan ombudsman to receive the " secret '' phone number to an " escalated '' ombudsman who actually took the time to hear my complaint.
2. In the process of sorting through the above, I discovered that, when XXXX XXXX consolidated and received my loans from my original servicer ( the much more reputable XXXX XXXX ), they neglected to take ownership of two of my original loans. I was not alerted to this fact. In fact, I was not made aware at all that they could possibly not take ownership of my entire debt ; I was only told that my loans had been successfully transferred. The result is that, for 13 months, I had two long-lost loans that remained at XXXX XXXX, that were going unpaid and unnoticed by me. I then spent 3 hours on the phone, with XXXX separate ombudsman ( at the federal level, at XXXX XXXX, and at XXXX XXXX ), and I still have no clarity on what I need to do with these lost loans
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12/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I applied for a loan consolidation with XXXX XXXX in XX/XX/XXXX because they already held a bulk of my graduate student loans. During the process of the loan consolidation, I indicated that I was unemployed and submitted an app for an Income based repayment on XX/XX/18 ; along with the app, I uploaded my spouse paystub to my online account with XXXX as directed by a representative. I received a text message from fedloan stating In order for my Income repayment plan to be considered I needed to upload supporting documents so I called in twice, once in XX/XX/XXXX and again in XX/XX/XXXX regarding this uploaded paystub ; I notified the reps each time that I had already submitted the paystub and each time it was confirmed they could see the paystub.On XX/XX/XXXX, I received notification the consolidation was completed with no mention of the income repayment plan. On XX/XX/XXXX, I received another text from XXXX stating my payment is coming due on XX/XX/XXXX, etc. so I logged into my account to see why I had a payment due when I had applied for a repayment based on my unemployment. When I logged in I see a notice stating I needed to provide a paystub for my repayment plan so again, I call into customer service and the rep tells me it was denied because they didn't know how often my spouse was paid. Once I told him where to find this information on the stub he advised me he would resend the app for review ; I was never notified or contacted about this missing information until I reached out to them to check on the status. As of today,, XX/XX/2018 my account is now showing in a 5 day delinquent status. I sent an email ON XX/XX/18 inquiring about the status of my repayment plan and the reply back On XX/XX/18 stated it's still pending as of XX/XX/XXXX and not the original date I submitted it months ago. I have not been able to get this escalated and resolved with XXXX ; I am only getting the runaround about my account that I have diligently attempted to resolve prior to going into a delinquent status.
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04/22/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I previously submitted a closed CFPB complaint regarding switching to a different income repayment plan ( from IBR to ICR ). ( Complaint XXXX. ) I spoke to a specialist because I was misinformation : a previous representative told me I could verbally consent to changing the plan. She never mentioned that I had to submit paperwork. Because of the misinformation I was provided, the specialist I spoke to named XXXX, told me that I should submit the form as soon as possible and she would make a note in the file to have my request expedited.
On Monday, XX/XX/XXXX, I faxed the paperwork. On Thursday, XX/XX/XXXX, I was told they did not receive my fax and that I should upload the form to their website. On Friday, XX/XX/XXXX, I uploaded the form to the website. Later that evening, I received an e-mail that my request was processed. In my file it showed that may request was approved and my monthly payment was reduced ( see attached ). However, this morning I received another e-mail about my request being reviewed and the review would not be completed until XX/XX/XXXX -- two days after my next payment.
I called regarding both e-mail correspondences because they are conflicting. I explained to the representative that my request was uploaded and approved ; they might have received the request I previously faxed, which they should have disregarded -- not process the request over again. I was told I would still have to do a month of forbearance and pay a minimum of {$5.00}. Then why expedite my request? Also, why not refund a partial payment for this month as my forbearance month and allow me to start the new plan next month? There entire situation was caused by one of their representatives. If she would have given me correct information, I would have sent in the required documentation immediately, and XXXX would have been my forbearance month.
Additionally, the amount that they quoted ( {$420.00} ) in the closed complaint is different than the amount they calculated in the letter that is attached.
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02/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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A couple years back I attempted to deal with the Fed Loans for the PSLF- I was never able to " gain back '' the XXXX payments that I thought had qualified, but apparently had not. It was especially frustrating as I made financial decisions based on the information the loan companies gave me at that time.
In XX/XX/XXXX, I had thought I had made XXXX payments, and had documentation. See attachments. My current situation- online, it looks as though I have XXXX payments completed towards PLFP ( XX/XX/XXXX ). I have documentation stating I had made XXXX payments in XX/XX/XXXX from Fedloan ( see attached ).
I did make a phone call- and was told I made XXXX qualifying total payments and they had last years form, but not one from XX/XX/XXXX, and they had no ducumention of the XXXX payments.
I am preparing to send a form in now. I am not contacting Fed load through their email on their site, other than to request a case number and contact through my work email, as it does not keep a record I can access- which they keep suggesting. This is important, as when I first transferred my load to them, they agreed to the higher number of payments from XXXX, was enrolled in the correct program, AND that I was on track to complete by XX/XX/XXXX.
Overall, I have record of XXXX payments by XXXX, made in good faith in the PLSF program. Fedloan says I currently have XXXX. The current system is biased to keep loan holders in the cycle of payments, places loan holders automatically into payment plans that do not qualify and does not highlight this- example, standard payments do not qualify but directions for PLSF indicate standard is one of the options ( you need to call and ask for 10 year standard, not an option on the website and not indicating that is does not count ).
My former complaint was dismissed, and fed loan suggested I contact XXXX. I contacted XXXX, and their statement was that when Fedload accepted the loan, they accepted the payments made through PLSF, and have no further records of my loan.
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07/21/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I was diagnosed with XXXX XXXX XXXX that XXXX to my XXXX. I have been going through an extreme financial hardship as I was unable to work. The XXXX appeared, only months after I graduated from school, and I was treated immediately. My doctor kept me off work due to difficulty with the regulation of the medication and other various complications. The lender, offered very few options to forebear this loan, or to lower the payments. I have been struggling to afford my medication, or food for that matter. I have called the servicing company Aes on several occasions begging them to help me out and they refuse any help. This has created an even greater hardship, because if I default on this loan, it will cause me problems with my moral character background application to become a XXXX XXXX. I obtained this loan to go to school to become a XXXX, and if this loan defaults, it may be impossible for me to do so, which defeats the purpose of me obtaining this loan to begin with. I wrote a letter to the lender, because I can not afford this current payment. I have called and asked them to extend the payments out, or do something so that I can lower it or to give me more time until I can get on my feet. They have not even responded to my letter, nor will the servicing company do anything further to help me. I was even told by them, that even if I die from my XXXX, that they will go after any assets that I have to get their money. The stress of this is aggravating my illness, and the lender does not care. The original loan was for $ XXXX and I have a letter that says that payback after 15 years, will be at $ XXXX which is almost triple the amount of the original loan. A loan shark would n't even charge that much, how could this be legal? I requested my original promissory note, so that I can see exactly what they are limited me too, and the company refused to provide it. I do n't even think that they have the master promissory note and they are implementing rules that are not even on the promissory note.
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07/10/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been a XXXX XXXXXXXX in Indiana for XXXX years. I have been making payments on my loans with FedLoan Servicing ( www.myfedloan.org ) for most of that time, with some period of time deferred because I went to complete a XXXX XXXX XXXX so it can assist me with my profession and improve services to the public.
After completing my XXXX XXXX program, my deferment period was misrepresented to me by the servicer which resulted in damages to my credit. Additionally when I began to inquire about how many payments I have made towards my XXXX ( XXXX XXXX XXXX XXXX ) program, the agent laughed at me stating I still had another 10 years of payments to make. He stated that I was either in the wrong repayment plan, or some other convoluted explanation. I spoke with several reps even after they damaged my credit for non-payment during what I assumed was a grace period because I had an extra semester of classes to complete. Since I wasn't " Full time '' they tell me after-the-fact that this occurred and I was penalized for non-payment when I assumed it was deferred since I was still in classes for my master 's program. I disputed it with the credit bureaus and it took them ( fed loan ) nearly 12 months to respond, and the end result was the same and the damage to my credit remained for 7 years. It has finally dropped off my history and I have excellent credit again, but it was 7 years of XXXX. On top of being lied to, laughed at, and now looking at my repayment plan, I now see that I still have MANY YEARS of repayment left on my loans to qualify for forgiveness. When you figure in their deceptive " capitalized interest during forbearance '' practices or the fact that my repayment plan allocates the whole payment towards interest, my principal balance remains relatively unchanged in 16 years.
XXXX
These companies have evolved into financial GIANTS for a reason. It wasn't because of their honest practices. Now I am just making XXXX payments to corporate executives. We all are.
Please help.
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04/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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In XX/XX/XXXX, I found out about the Public Service Loan Forgiveness ( PSLF ) program and transferred my direct student loan back to the DOE from XXXX to participate in the program. I was in IDR repayment with the IBR ( income-based repayment ) plan and making payments regularly with direct debit. I am set to reach my 120-payments ( 10 years ) in XX/XX/XXXX. In XX/XX/XXXX, I married which increased my payments. I had topped out in my payments under the IBR due to the increase in my joint income following marriage and was paying {$530.00} a month. I was set to have less than {$1500.00} to forgive at the end of my PSLF repayment period.
I called FedLoan, my DOE loan servicer, on a matter related to my annual employment certification form and was " advised '' by the FedLoan representative to switch from the IBR plan to the ICR ( income contingent repayment ) plan as I would save {$140.00} a month due to my being married and filing jointly and, thus, would have more to forgive at the end of 120-payments. I was skeptical after my past experience with XXXX and other loan servicers. After discussion with my spouse, I decided to go through the extensive process to switch my repayment plan from IBR to ICR so I would have a bit more balance to forgive. When I received my paperwork from FedLoan, my payments had increased {$160.00} a month instead of decreasing {$140.00} per month -- the direct opposite of what FedLoan had promised. Now it is likely I will have no balance to forgive.
When I called to complain, I was told there was nothing to be done and a supervisor I spoke to all but admitted I was purposefully mislead so I would have nothing to discharged under the PSLF program. I expected such deception from XXXX, who failed to inform me that there even was such a program for 3-years until I heard about it in a new article, but it is demoralizing and infuriating that DOE would allow and perhaps encourage FedLoan to mistreat borrowers who have sacrificed to work in public service so egregiously.
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09/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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Hello, I have been having consistent issues with my lender, regarding getting my student loan forgiveness process started. A about 4 years ago I was contacted by a counselor from XXXX-XXXX. She contacted me on behalf of the Federal Student Loan program. She stated that she had someone on the line that was wanting to speak to me about starting payments on my loans, and helping me enroll in the forgiveness program. After speaking with the man on the phone, he stated that if I made consecutive payments of about {$200.00}, for about 8 months, I would be setup with the student loan forgiveness program ( I have bank statements showing the withdrawal of these funds ). Fast forward to now and I am still getting calls and letters stating that the interest on my loans are still increasing, and now requesting payment. I contacted the loan department of education, and explained all of this to a young lady on the phone ( I also recorded this conversation if it is needed ). She advised me that there are 3rd parties that will charge you for this free service. I questioned her further and advised her that I was contacted by my counselor, and she called me and connected me to someone working for the Department of Education. She advised me that she would email everything that I needed to start the forbearance process. I sent all of the requested info. in, including my most recent pay stub. The process was only approved for a month, and then I received a letter stating that the information I supplied was not enough to determine my monthly gross pay. Again, I supplied all the information that she requested. This has been highly frustrating considering that I already paid money month after month, that I didn't have, to start a process that still hasn't started. This whole thing seems like a scam. I have also contacted a firm that is already working cases like this, and have been advised that my loans qualify for forgiveness. Any assistance you can offer would be greatly appreciated. Thank you for your time.
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02/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I submitted updated applications and certifications for both XXXX XXXX XXXX XXXX ( XXXX ), as well as XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX ) under terms of new eligibility requirements introduced through the new " Limited XXXX Waiver '' introduced by the Department of Education in XX/XX/XXXX.
I submitted my updated applications and employment certifications in XX/XX/XXXX, verifying that I have been employed by approved XXXX XXXX XXXX nonprofit organizations for more than 10 years, ( from XXXX through the present, XX/XX/XXXX ) while making regular student loan payments, with some short periods of forbearance.
In XX/XX/XXXX, my student loan servicer, FedLoan Servicing, informed me that my XXXX and XXXX forgiveness applications were denied because my total number of " qualifying '' payments did not total XXXX. However, my total number of eligible and ineligible payments is more than XXXX ; under the new terms of the XXXX XXXX XXXX, these payments should be approved as qualifying. They were rejected by FedLoan Servicing as " not qualifying '' because I had either 1 ) an " ineligible repayment plan, '' or 2 ) because my payment " was received outside the payment period window. '' The terms of the new XXXX XXXX XXXX state that all federal direct student loan payments -- regardless of the type of repayment plan -- are qualifying, with the approved employment certification. Late or incomplete payments are also eligible and should be approved as qualifying, with approved employment certification.
Thus, under these expanded terms of the Limited XXXX Waiver, my current total of " qualifying payments '' should be updated to well over XXXX -- to include all payments I made under a previously ineligible repayment plan and all those I submitted slightly late. My application for loan forgiveness was inaccurately denied under the expanded terms of XXXX XXXX. My qualifying payment count should be updated acccordingly, my XXXX application should be approved, and my loan should be discharged.
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10/30/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
Servicemember |
AES Student Loan Services has reported an Old Account which was listed on my Credit Report XXXX, with the Date of Status XXXX and First Reported XXXX. This is an Outdated and Negative and False Reporting. The Bank listed is XXXXXXXX XXXX which is Listed for 2 Loans in XXXX XXXX XXXX XXXX {$2900.00} and XXXX XXXX XXXX XXXX XXXX/XXXX/XXXX, {$3500.00}. The School also closed under Bankruptcy School ID XXXX.
On XXXX, The Department of Education approved for a Discharge of the Federal Student Loans and this Loan Holder ( s ) AES has refused to release or Transfer my Loan to XXXX XXXX XXXXXXXX XXXX XXXX for The Discharge. XXXX has contacted AES many times to have the Loans transferred but no response has been given to XXXX from AES. XXXX XXXX informed me that the Loans were sold back to AES but AES reported these Loans as new Loan on my Credit Report as New Open XXXX, and 1st Reported XXXX with a payment and Status Current. I have n't made any payments nor should this be reported Double on my Report this Account is Outdated from XXXXI contacted AES and they claimed they could speak to me because they had another name Listed for my Social Security Number/DOB/address . I do n't know what they have in Error but yet they were allowed to report False Information on my Credit Report which is PROOF they have all the Information Needed to talk with me concerning this Incident. All Reporting from AES is Fraud and they are also claiming to be reps of XXXX XXXX or XXXX XXXX gave me false information. I want all these Accounts to be removed from my Credit Report as they have caused Due Hardship and violated my Civil Rights with Fraud. This is abuse of the Government Student Loan and Department of Education. I want all points restored back to the my Credit Score which was reduced because of this Fraud committed by AES and XXXX XXXX due to Error and refused to Obey the Discharge Laws and Policies when the Discharged has been approved. I want a written apology for this Harassment and violation of ADA Act
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08/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX, 2017 To Whom It May Concern, This past XX/XX/XXXX/XX/XX/XXXX, I filled out Public Service Loan Forgiveness Employment Certification Forms for my former employees - present employer. In total, I submitted five forms : 1. Employer # 1 ; 2. Employer # 2 ; 3. Employer # 3 ; 4. Employer # 4 ; and 5. Employer # 5 ( current employer ) 4 out of the five forms were certified, however, the Employer # 2 employment certification was not due to a discrepancy regarding my start date. I have since corrected the Employer # 2 employment certification form and resubmitted it to Fed Loan Servicing, using their online submission form, four times already. However, each time I 've resubmitted the form, the certification has been denied, leading me to call Fed Loan Servicing multiple times to clarify my start date ( which is explicitly stated on my form ). Each time, I 've had to go through my entire employment history for the four other forms that have already been certified, and during each call, the Fed Loan Servicing representative takes a few notes stating that they will " look into the issue. '' Moreover, my employer has even called Fed Loan Servicing direclty providing them with the correct start and end dates of my employment. Yesterday, I spoke to a Fed Loan Servicing representative to explain the situation again. I expressed my frustration as I went through my employment history, and as the representative listened even, she expressed confusion and frustration as to why the Employer # 2 employment certification form was not yet certified because based on her analysis, there were no discrepancies in any of my employment forms ( e.g., start dates ). Despite this, she gave the same response I 've received from them every time I 've called, " we 'll look into this. '' I do n't know what else to do at this point because I 've resubmitted and trying to get the Employer # 2 employment certification form certified four times now. As such, I hope you can help resolve this issue for me.
Thank you!
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11/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
Servicemember |
I am currently in good standing and paying my loans back at the rate of {$99.00} per month. The problem is that the Department of Education through FedLoan Servicing have disregarded 17 years of payments that I the Department of Education received. Let me explain ; my student loans defaulted about 20 years ago when the Department of Education defaulted me without notice and without serving me with a complaint. Their excuse was that they could locate me but that is inaccurate as each time that I moved, I filed a change of address with the United States Postal Service. Be that as it may, my loans defaulted and I entered into a payment arrangement with the XXXX XXXX XXXX, a collection agent for the Department of Education, and {$170.00} per month was taken out of XXXX XXXX XXXX XXXX and XXXX XXXX XXXX checking accounts for over 16 years. In addition, my federal and state income taxes were intercepted for 18 years as well. In spite of these monies having been taken from me for over 18 years, my student loan account has not been credited with the amount being applied to my student loan debt. This has forced me to have to be subjected to unreasonable interest rates on a higher loan amount, with loan payments due to escalate to {$1700.00} starting in XX/XX/2017 which will bankrupt my family all because the Department of Education made a decision to disregard my consumer and civil rights by arbitrarily disregarding my 18 years of student loan payments and refusing to rehabilitating my student loans and never deducting my student loan repayment for the program that I signed up for in the XXXX XXXX. In light of the department of education 's disregard of my civil rights, I request for these loans to be discharged. In addition, I would like to have my account credited for the tens of thousands of payments that have made to date. If necessary, I would like to request a hearing before a federal court of competent jurisdiction to address this grievous injustice if my grievance can not be resolved..
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08/28/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I got a voicemail on my home phone from someone representing the Department of Education stating I qualify for a better repayment plan. On XX/XX/XXXX I contacted the phone XXXX. I spoke to a woman who said there is a push from the department of education and lawmakers on the student debt crisis. She spoke very good English and I could hear other conversations in the background about student loans/rates etc. She said I was overpaying from XXXX and said by the end of the loan term after paying it off, i'd pay over XXXX almost double what my loan amount was originally. She told me I would only pay a total of XXXX. She said there will be a larger payment over the course of four months of {$260.00} and then it would drop to approx. {$80.00} pending final loan amount. At no point did she say there were fees or what that XXXX would be used for and towards. She also said I qualified for forgiveness of the loan after 10 years, which is not true because I don't work for a non profit or govt agency. XX/XX/XXXX is when another payment of XXXX is to come out.
On XX/XX/XXXX, I received my first mailing. It said at the end of my term, it would be over {$80000.00} paid WAY more than XXXX and Far more than the XXXX. XXXX was not even XXXX according to my last statement.
On XX/XX/XXXX, I received a courtesy call from XXXX asking me if I was aware someone was accessing my XXXX account and FAFSA information. My email had been changed to XXXX which is not correct. The auto debits were stopped all through XXXX.
There was a lot of misleading information especially about the final payoff, if it's a government loan whether it's XXXX, XXXX or Fed loan directly everybody should have the same payoff amount. No fees should be accepted.
at :XXXX XX/XX/XXXX, according the letter rec 'd on XX/XX/XXXX I can cancel within 10 business days of the dated letter XX/XX/XXXX. I went ahead and I canceled the loan consolidation process. I have also been in contact with XXXX to keep the loans with XXXX.
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05/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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To whom this may concern, I have tried to address a tuition reimbursement, after I dropped out from a course with XXXX XXXX XXXX XXXX XXXX, due to work constrains back in XX/XX/XXXX. XXXX XXXX XXXX XXXX XXXX processes the withdrawal and provided copy of the ledger page showing refunded amount of {$3200.00}. Based on information from XXXX XXXX, the original Balance was {$3500.00}, and the loan increased up to {$5700.00} as Principal Balance with {$48.00} Unpaid Interest. I have contacted XXXX XXXX several times to review the loan, and I have not received any phone call or e-mail as response to my inquiry.
I have called XXXX XXXX XXXX XXXX XXXX, XXXX XXXX, Federal Student Aid, and The Department of Education, and I have not been able to find any assistance. I either get a number to call one of the agencies named above, or get hanged up.
XXXX XXXX has stated that they have not received any proof of refund money from FSA.
I called FSA at XXXX on XX/XX/XXXX. They also said they have not received proof of the refunded funds. They suggested calling the Department of Education at XXXX. From this line, I was transferred to an automatize system that said to call XXXX. Once I called this number I was told to call XXXX or XXXX or XXXX. At this last number, I was told to call XXXX XXXX at XXXX.
As you can see, I have been going in circles with not success. Every person I speak, they say that they can not do anything and they keep giving me other numbers to call.
I will appreciate if you can please provide any information to conclude this issue.
I can provide copy of the Ledger Card and 1098T forms provided by XXXX XXXX XXXX XXXX XXXX, as well as e-mails.
On XX/XX/XXXX, I filed for forbearance as I became unemployed. As I found myself with more time to review my financial responsibilities, I found out that I was making payments on a loan that is charging interest over interests, and a loan that was supposed to be canceled.
I will appreciate any assistance you may be able to provide.
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12/09/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/XXXX : Logged in to my XXXX XXXX account online and updated my direct debit to increase the amount to be automatically withdrawn for my XX/XX/XXXX direct debit payment. Saved the confirmation that the changes had been successfully made for the direct debit payment scheduled for XX/XX/XXXX. No changes were made to the bank account used to make direct debit payments. Direct debit payments have previously been withdrawn from this same bank account since XXXX. This bank account had more than enough funds to cover the direct debit withdraw on XX/XX/XXXX.
XX/XX/XXXX : Logged in to my XXXX XXXX account online to update my direct debit to decrease the amount to be automatically withdrawn for my XX/XX/XXXX direct debit payment. Viewed payment history and saw that the last payment had been withdrawn on XX/XX/XXXX. Searched my account information and could not find any direct debit payment withdraw on XX/XX/XXXX as scheduled. Checked the bank account the payment was supposed to be withdrawn from and no withdraw had been made. Contacted XXXX XXXX through their online messaging system asking that they address the issue and reverse any outstanding interest accrued as a result of their mistake.
I am waiting to hear back from XXXX XXXX but this is not the first time they have made a mistake and mishandled scheduled payments. My interest rate is fixed only if I do not miss a payment. XXXX XXXX is jeopardizing my fixed interest rate and the fair payoff of my student loans with their irresponsibility, lack of transparency, and a broken online system that does not carry out payments as scheduled and confirmed. These types of mistakes are costly to citizens making great effort to pay off their student loans and should not be occurring. I do not trust, as a direct result of these issues, XXXX XXXX practices and policies. I will be looking into switching back to my previous student loan servicer, XXXX, which NEVER missed a direct debit payment nor misled me about how my payments would be handled.
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01/04/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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My unsubsidized private student loan was approved in XX/XX/2008 by XXXX when I was attending XXXX XXXX University in XXXX. Then it was sold to AES as a new servicer. I am now in my last year of dental school. AES contacted me stating that my payments were now kicking in. I told them I was a full student in my last year of dental school, and I only receive financial aid which make it really hard for me to honor payments of almost $ XXXX. All I asked AES was to postpone my payments for another year because after graduation from dental school I was planning on getting a job and it should n't be a problem making those payments then. AES said they would see what they could do to help. So, AES made me submit an application for payment deferral just to tell me later that my student loan is an XXXX XXXX and that I had an extension once with XXXX bank, therefore they could not give me an extension.
But AES suggested that I may qualify for a hardship payment reduction, and asked if I was interested in applying for that. I applied for it stating as a reason that I was a full time dental student and could not afford the payments until I graduate in a year. AES later told me my reason for requesting a hardship was not temporary in nature, therefore I could not qualify for a hardship payment reduction neither.
Every time I call AES, they say I have to apply for something else because I was not approved for the previous thing they made me apply for. While AES was pretending to be trying to help me find a solution to my case, it was reporting me to the credit companies as late on my payments.
I had to use the financial aid I was receiving to pay AES and stop the damage it was causing to my credit.
I do not agree that AES reported me as late when they said they were trying to help me find a way to either postpone my payments or lower my payments. I would like AES to remove the late payments they reported to the credit bureaus and to postpone my payments till I graduate from dental school.
Thanks
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04/10/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Credit monitoring or identity theft protection services
- Billing dispute for services
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Web |
|
This is regarding the Fed Loan DEPT. I have new proof that they were not suppose to get my new servicer, XXXX XXXX to add in any direct plus loans from my daughter 's college, XXXX College XXXX XXXX XXXX XXXX in with my consolidation loan I did with XXXX XXXX. I received an email from the " Borrower Defense Refuns Cancellation DEPT '' that if I requested the loans for this college to be put on freeze, this is allowed until the investigation against this school for frauding loans, allegelly, has been determined. I have contacted XXXX XXXX to change the online consolidation back to remove al of the loans from XXXX College or I will cancel it ... This isi my right as the consolidator applicant.
I will provide proof from this dept. Also, the Fed Loan dept. responded to my letter that they had already frozen the loans due to them being under investigation. I never spoke with them about having problems with these loans in regards to needing help with payments! It was about why so many were requested only!
Also, if you review the total expenses of the college during my daughter 's one year enrollment which was from XX/XX/2017 to XX/XX/2017, review the copies of her financial aid summary that I provide, ( not from the financial aid office since you may not be able to trust unless you comopare their statements with mines ... ), you can clearly see, she had enough financial aid form grants, scholarships, Stafford loans not to need the amount I am now showing that the school borrowed & are trying to make me repay by sneaking them on my credit report & in my consolidation! Some nerve! It is clear that the amount of the tuition & other expenses deducted by the financial total amount she had doesn't equal the amount of loans they got which is {$130000.00} in direct plus loans which exceeds the {$55000.00} limit of this kind of loan anyway! No way they can not be found with no fraudulance. Even the amount of the loan only has a {$55000.00} limit. Please, tak note of this.
Thank you Miss XXXX
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08/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My income-based repayment plan was up for it 's annual renewal in XXXX and I submitted an application to continue the repayment plan to both of my federal student loan holders at the time, FedLoan Servicing and XXXX. Shortly thereafter, I received notice that the loans held by XXXX were being transferred to FedLoan Servicing to consolidate servicing of my loans. The loans showed up on FedLoan Servicing 's end in XXXX, I believe. To my knowledge, my request to continue income-based repayment was never processed by either company. I have contacted FedLoan Servicing multiple times regarding this matter. On XXXX XXXX, I received an email from a " XXXX '' at FedLoan Servicing, telling me that they were waiting to process my request until a {$5.00} payment was made on my account, although they had never communicated this to me officially. I made the {$5.00} payment online that same evening. I did not receive anything showing they had processed the repayment plan renewal, so I emailed them again on XXXX XXXX to check on the status of my request. On XXXX XXXX, they responded that I needed to allow 7-10 business days to process the request, and that 10 business days was XXXX XXXX. The request has still not been processed, or at least I have had no communication from the company stating that it has been and they appear to be billing me under standard repayment. My bill was due in the amount of {$280.00} for two of my loans on X/X/2017. I did not pay them and told them that I would be contacting you about the issue, and that I would not pay it until they processed my request. I have not heard back from them. I have two questions at this point. Can the CFPB require them to process my request for income-base repayment? And secondly, is there any way that I can have all of my federal student loans transferred over to my prior servicer, XXXX? They were much easier to deal with than FedLoan Servicing, and I never had any trouble with them. If possible, I want to change all of my loans over to them.
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07/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
Servicemember |
I just received my initial monthly bill ( dated XX/XX/2018 ), since XXXX servicing took over servicing my student loans. The monthly bill statement was inaccurate, as that shows that I have zero eligible Public Service Loan Forgiveness ( PSLF ) payments. This is totally inaccurate and does not reflect my eligible payments!
By letter dated XX/XX/2018 ; I was informed that XXXX XXXX was selected to manage my federally owned student loans. In that letter I was informed that I could expect to hear back from the organization no sooner that 90 days from XX/XX/2018. As of XX/XX/XXXX, which is Friday, it will have been 90 since days since I received that letter. How can the organization portray on my initial monthly bill, that I have zero qualified PSLF payments, when I have yet to receive a report on their analysis of my past payment history?
This will actually be the 2nd complaint that I will have submitted about XXXX, in the short amount of time that I have been dealing with their organization. My initial concern, started after I received my initial communication from XXXX by letter dated XX/XX/2018 ; stating that I did not have any eligible loan types. This was inaccurate and not correct, as I received an additional letter from XXXX, dated XX/XX/2018, stating that in fact, I was eligible for the program, and that my employment had been certified. This is very disconcerting and causes me great concern about future dealings with XXXX!!!!
My most current concern, is that I received a letter ( dated XX/XX/2018 ) saying that the XXXX organization had approved a Disaster Forbearance on my behalf. I never have, nor did I requested a Disaster Forbearance. This should be cancelled ASAP.
In closing can you please tell me : How can XXXX portray on my initial monthly bill, that I have zero qualified PSLF payments, when I have yet to receive a report on their analysis of my past payments?
Sincerely, XXXX XXXX XXXX, XXXX , XXXX Enclosure : Printout from the Federal Student Aid website.
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02/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
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|
Web |
Servicemember |
This has been a on going battle for over 3yrs. I have 2 fed loan accounts that were used while I attended XXXX in XXXX XXXX. I was contacted by the education board recommending i file for a loan discharge due to the schools falsely posting job placement numbers. I did file and my accounts were placed in adminstrative forebearance, in which i continued to make payments. Fast forward early XXXX XXXX I was purchasing a new car. Everything was good until I got my credit report showing both my fedloan accounts have 3 missed payments each ranging from late XXXX into early XXXX. Around the same time every payment I made after the date I filed for a discharge was returned to me. I figured my loans was discharged. a month later I was notified my loans were not discharge and I need to continue making payments. Thats when I saw all the missed payments. I have spent the better part of 2yrs going back and forth with fedloan trying to correct this issue. Finally a manager looked into it and found the education board made a mistake and was not suppose to send the payments back and if I paid the full amount for both accounts they would fix the history. Mind you at the same time they sent me a letter stating my accounts are in adminstrative forebearance from mid XXXX to now so how could I have a missed payment?. So months and many phone calls later nothing. Only after filing close to 10 credit disputes did they finally fix and remove missed payments from only one of the Fed loan accounts. The other account at the end of the dispute I'm told meets fcra requirements and nothing is fix. Ive contemplating getting a lawyer and taking legal action due to ultimately damaging my credit causing me more money on loans and credit cards as well as falsely reporting on my credit report, at no point in time was I ever contacted from fed loan or the education board to rectify this issue. I guess we just report whatever we want to anyones credit report without their knowledge or atleast a letter or phone call.
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01/02/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Problem with personal statement of dispute
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Web |
|
Yes, on XX/XX/XXXX, I sent a Goodwill letter to the CEO, XXXX XXXX XXXX, I explain to him that I was in a consolidation program back on XX/XX/XXXX, and my payments were being made on time, from the time that I started the program I received notices from the XXXX XXXX that my balance was 0, I was told during the program that for 1 year I would not own any money for my student loan, I never heard anything from the company that I did the consolidation with so that I could renew the program after that year. I received another statement from the XXXX XXXX company, and it showed that I owed around {$750.00} for a monthly payment, well I was in shock, I tried reaching out to the consolidation company, but with no luck, they had went out of business, I reach out to another company, but in the mean time I was going into default with my Student loans. I sent the CEO a good will letter, because me and my husband want to purchase our first home in XX/XX/XXXX, I poured my heart out to him regarding the situation at hand, now I know that plenty of people have sent goodwill letters regarding their student loans reporting late on their credit reports, and the late payments were removed from their reports. I really need this because, we may not have a chance of purchasing a home with this showing on my credit reports. I received a letter back from supposedly the CEO, XXXX XXXX XXXX, and they refuse to remove it, now if your going to do it for other people, why could n't I have mines remove as well, I 'm not trying to get out of paying, I have joined another consolidation company, and my loans are being paid as suppose to as of this date, I was just asking for a little help to get my credit looking better, I do have the letter that was sent to be regarding their decision to not honor my request, I guess what I 'm saying is show favoritism for others and if you wo n't help someone who took the time to send a Goodwill letter to you regarding needing help so my family and I can become home owners.
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03/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I submitted my repayment certification ( income based ) last spring when XXXX sent me the information through email. I submitted my tax information the same as I have done for a few years. Then in XXXX of last year, I got a letter stating that I never completed my recertification and that I now owed monthly payments over {$850.00} a month. I immediately called to talk to customer service to rectify the issue and was told they never received the recertification. I went back through emails and found all the information that I had sent and told them I would send it all again immediately, stating I had NO idea if they don't receive it because I had no confirmation, even though my email showed it was sent and I mailed the tax info to the address provided. I also never receive anything other than the initial letter stating I need to recertify in XXXX, then an email that they received the online portion, and then the notice months later, XXXX, that it's not done. No other notice saying they never received the tax info. It has been the same process for years and I have never missed it. This time when I called back again they again told me there was nothing they could do and that they never received it. AND on top of that, they were now going to capitalize $ XXXX in interest. So now I am supposed to be paying interest on interest. I have XXXX children and I am self-employed, I will already be paying on these loans for the rest of my life with an interest rate that I can't get lowered to the standard of today and an additional $ XXXX that never should have been capitalized in the first place. I called several times over a few weeks and got a different story every time from a different customer service rep every time. I thought I was an anomaly until I started reading articles this winter that MANY people are being treated the same way. I didn't know there was even anywhere to make a complaint until this winter, which is why I am making it now and not last summer when this all happened.
|
07/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I have a direct debit scheduled for the XXXX of every month for 3 student loans. The debit is more than the minimum payment which I allocate the excess amount to each loan. On XX/XX/XXXX, I reallocated the excess payment to pay more towards the loan with the highest interest. I called the servicer on XX/XX/XXXX to ensure that my regularly scheduled direct debit would take place on XX/XX/XXXX. The representative assured me that the appropriate amount would be taken out. I informed him that when I logged online that it showed a lower amount than I normally pay and the direct debit amount did not necessarily look like it was scheduled. He assured me that there were two payment schedules and that it would total the full amount I typically pay. The following week, on XX/XX/XXXX, I noticed nothing took place and my account became delinquent. So I called on that day and was told that they would reschedule my payment and no action on my part was to be taken. On XX/XX/XXXX, I noticed nothing took place again. So I called and was told that it should be fixed within the next couple of business days and a note was made on my account. On XX/XX/XXXX, I noticed my account was still delinquent, no action or debit had taken place with my bank, and called again. Finally, I was told that the task scheduled would take an overpayment I made from XX/XX/XXXX and allocate it as my XX/XX/XXXX payment to remove the delinquent status. This task takes up to 10 business days. This representative communicated this information to me and was new information after speaking to XXXX other representatives over an almost 2 week period. While this does not affect my credit score, I do believe the servicer is responsible for having representatives who are capable of explaining to consumers the appropriate information to prevent situations where someone is delinquent on a loan. Had I known what the 4th representative told me on XX/XX/XXXX, I would have scheduled a payment to prevent a delinquent status on my loans.
|
08/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I am currently pursuing Public Service Loan Forgiveness. I have a subsidized and unsubsidized Stafford loan, which were initially applied for and I make my payments together as one payment. I submitted the PSLF Employment Certification form recently. My issues are as follows : 1 ) When I received updated information about my qualifying payments, I believe FedLoans has made some errors in calculating the number of qualifying payments I have made. When I spoke with FedLoans customer service representative XXXX # XXXX, she stated that I was not credited for some months that I should have received credit for. For example, one loan sequence states I have made 77 qualifying payments, while the other states 86.
2 ) The number of qualifying payments should be equal. Without transparency on how they made these determinations, I do not have confidence that 86 payments is even correct.
3 ) From XX/XX/XXXX until present ( XX/XX/XXXX ), I was placed into Post REPAYE Alternative Plan for not completing my Employment Certification form. The new amount I have paid per month is greater than what I would be required to pay under a standard 10 year payment plan at the time I started repayment. Should these payments count towards PSLF? Since I have completed the Employment Certification form and have been with the same employer during the period of payment plan changes, can these payments be retroactively applied towards PSLF since, this amount is equal or greater than I would be paying on a qualifying income driven plan? ( This may not be within your powers, but if borrower A and B have the same loan amount and work at the same place of employment, and pay the same amount but one is on an IDR and another on a different plan, why does the type of repayment plan determine why one borrower makes progress towards eligibility for PSLF? ) This issue is unrelated but frustrating as a borrower. My inbox with correspondence from FedLoans only retains letters less than 1-2 years old. Why is this?
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06/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
I have completed the 120 months required for Public Service Loan Forgiveness By my count I had completed that earlier this year. They said I had not. They said if I waited and applied in XXXX I would have enough months. I waited since the CARES Act meant I was not having to make a payment to have a qualifying month with a payment.
They are now claiming that I need to wait until the reviews are complete to apply. They used to say that they would complete the reviews once I applied. They also claim that there is now an issue with three months of payments from last year that were not an issue last time I talked to them.
I have worked full time for the XXXX XXXX the whole time.
There are some seven months with issues that I think should be counted. If they are all counted I would have 121 qualifying months.
One is XX/XX/XXXX from when my qualifying payments were {$0.00} dollars a month. They claim that month does not count because there was no on time payment. They accepted the {$0.00} the months before and after. I am unsure how I could make a {$0.00} payment not on time.
Three are CARES Act months. Fedloanservicing has not yet credited those months.
Three months are from XXXX when Fedloanservicing applied a forbearance or deferment to my account without a communication from me. I am also a XXXX XXXX XXXX veteran and eligible for a discharge. I did not ask for that because I do not want to pay state taxes on the discharge in California. I properly opted out of the discharge. While they did not claim these months were an issue last time I applied they claim they are now. I made payments during this time. The federal government sent them a communication that I was eligible for the discharge. They were not required to put my account into forbearance. This has happened more than once. They seem to have fixed XXXX of XXXX but now have an issue with three months from last year. I believe it is XXXX, XXXX and XXXX.
They give different answers different times I call.
|
04/06/2017 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
I am not able to make my payments. My interest rates keep going up, which causes my payments to keep going up, even though I have contacted AES ( American Education Services ) multiple times over the years that I can not afford the payments. I have literally been told that I have to just make the payments " or else. '' Even if I paid 100 % of my paychecks I would not be able to catch up on past due payments as there would be less than {$100.00} left at the end of the month after making the base payments. Their website, depending on if I log onto their mobile version or the desktop version, will show me two different total amounts due for the month. One will show the past due amount, which is the mobile, and one just shows the two monthly payments combined and nothing else. I have emailed them at least twice about this issue, and have not gotten a reply to the second email, but on the first time trying to report the issue they stated that I should just know how much to pay even if the website is n't showing me a correct amount. I have been told, repeatedly, I do n't qualify for any assistance in payments. They used to have a 3rd party called XXXX XXXX try to help for people who are behind, but they are no longer communicating with them so I can no longer get assistance that way. My cosigner, who is my dad, can not help me make payments. His job is at risk because I can not afford my payments. When I contacted AES on XX/XX/XXXX, the associate stated my interest rates were ridiculous, and because XXXX, the company that owns XXXX XXXX XXXX, has been found guilty of fraud in a Federal court, she told me to try to go through the fraud process with my loans as I have not been able to use my degree for anything other than clutter. Realistically, I do n't think my loans will be forgiven, even though the company was found guilty of fraud, especially since AES, going by XXXX rules, is n't able to help me even have lower payments to where I can afford to pay for an apartment/gas/food.
|
02/07/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Cont'd attempts collect debt not owed
- Debt was discharged in bankruptcy
|
|
Web |
|
In XXXX my bankruptcy was finalized through a federal court action. My student loans were private in nature, not guaranteed by the United States Department of Education. There is over {$1.00} XXXX in student loan debts that are guaranteed by the United States Department of Education, and by federal mandate these debts are not dischargeable by a personal bankruptcy. However, all privatized student loans can not be enforced without a direct state court action of my domicile. In the case of my original student loans, they were procured by XXXX, sold off into a securitized trust, and eventually they sold off the servicing of these loans to at least two collection agencies, disguised as servicers of federal guaranteed loans. My bankruptcy filing is 100 % legitimate, and the fact that there was no dispute presented on the filing is proof enough that the only action that could have been taken was by an action for summary judgment. The student loans discharged were against the current servicer at the time of filing in XXXX, that being XXXX XXXX XXXX, and since the discharged the loans were picked up for servicing by American Education Services. The latest collection agency is a private collection agency that must have federal oversight through the Federal Trade Commission. The current actions by the latest agency has done damage to my personal credit, even though they have no right to collect on a debt that was discharged by an action I took within a federal court. The current agency is nothing more than a subsidiary of XXXX XXXX XXXX, a scam practice whereas my rights can continue to be violated. Bankruptcy is protected by the United States Constitution, where every American citizen has a right to claim insolvency. My rights under the Fair Credit Reporting ct and the Fair and Accurate Credit Transactions Act are being violated. This collection practice must cease permanently, and any or all references to this past debt must be deleted from my pertinent credit reports immediately.
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05/06/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In XXXX of 2019 I was contacted by a company called Fed loan servicing to set up a loan forgiveness program which would reduce my balance from approximately $ XXXX {$16000.00} by making payments monthly that were automatically deducted from my check in the mail and the amount of $ XXXX monthly I was informed this was based on my income and I would have to recertify annually. For approximately six months this amount was deducted from my account and I thought nothing of it until it stopped withdrawn from my account. And became suspicious wants to stop withdrawing from my account and just recently checked my credit report only to find out then an additional {$49000.00} that has never existed in the 15 years since my student loan balance begin appeared do on my credit report as a separate line item from my original amount due which is valid of XXXX. When I called Fed loan servicing they informed me that this was a scam and that often scammers pose as the actual company and working with the department of education but are there to steal your money I am asking for your help to rectify this I am currently contacting XXXX the original provider of my student loan to get an actual statement of account to provide the valid representative from Fed loan servicing So they can indeed validate that my balance is only XXXX And not XXXX as indicated on my credit report. I do have a copy of my statement that was mailed to me showing the two separate balances one of which is completely invalid and have spoken to the one I believe is the valid company Fed loan servicing they asked me to reach out to your company to correct this and file a complaint if someone could please get back to me to ask me what else you need from me I have just a little bit more information can also provide bank statements of the amounts being withdrawn the original number and name of the person I was given I was even provided a username and password and direct number to reach the company but since can not reach them.
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08/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I received a letter from FedLoan Servicing via email stating that my application for PSLF had been denied because I have not made 120 qualifying payments. According to my records I have made 120 payments. I consolidated my student loans to a Direct Student Loan under Income Based Repayment in XX/XX/XXXX. I have worked for my current employer, XXXX XXXX XXXX, as a XXXX XXXX XXXX since XX/XX/XXXX. I submitted numerous employer certification forms between XX/XX/XXXX andXX/XX/XXXX and was confident that I had the correct type of loan for PSLF and was working for an eligible employer. During the 10 year period my loan servicer changed from US Department of Education AFSA to XXXX XXXX XXXX XXXX XXXX. Recently my loan was purchased back by FedLoan Servicing at my request because I was nearing the 120 payment goal. Between XX/XX/XXXXand XX/XX/XXXX there were several years during which my expected payment amount under the Income Based Repayment Plan was $XXXX per month. Per the PSLF guidelines, $XXXX payments count toward PSLF. I am able to access records from XXXX that demonstrate my compliance with repayment terms from XX/XX/XXXX through XX/XX/XXXX. I also have documentation of my payments made to FedLoan Servicing from XX/XX/XXXX through XX/XX/XXXX. I am unable to access my loan information from XX/XX/XXXX through XX/XX/XXXX because my servicer during that time, US Department of Education AFSA, no longer exists. Despite my understanding that FedLoan Servicing has access to my entire loan history, they don't seem to be able to find it. I don't know what to do now?! But I'll tell you what I'm NOT going to do; sit around and wait! I will call FedLoan Servicing every single day. I will call XXXX to get as many records from them that I can. I will call my congressmen. I will call or email absolutely everyone I can think of who might be able to help me. I am hoping CFPB might help me. When I first learned of PSLF I thought it was a dream come true! It has turned into a nightmare!!
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02/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am a XXXX XXXX. I have been part of the Public Service Loan Forgiveness program for many years. When I came out of XXXX school in 2009 with a XXXX XXXX in XXXX XXXX I had about {$92000.00} in student debt. I have been a XXXX for these last ten years paying as much as I can a month. Over {$500.00} per month for the last several years, my wife is in the same boat. The amount of money we pay each month is close to {$1000.00}, like having another mortgage. This has kept us from purchasing a home, but we were willing to pay because we are so grateful for our education. I pay currently {$540.00} a month, which is less than the interest on the loan. I'd wager that I have paid between 25K and 35K in the last 10 years, but my loan ( originally XXXX ) is now XXXX. All that money paid and my total has only gone up ... XXXX XXXX dollars. The promise of forgiveness has kept me focus on working hard and paying, even though my balance each month goes up after I send them 100 's of dollars.
To see now that others have completed the program but are being denied forgiveness is totally terrifying. I feel that we were all lied to, and that our future is in jeopardy. The Attorney General seems to be the most focused on this outrage of anyone in the country, and I feel very lucky to be a Massachusetts resident. I need your help, and would like the support of the CFPB to protect my family, and make sure that the promises were made to us over ten years ago are kept.
We became XXXX to help make our communities better, we ignored the chances to make more money in order to give back, because we believe in public service, just like you who are reading this. The ability to be free from these debts after our 10 year commitment, and the chance to by ourselves a small house somewhere and get a dog should not be outrageous dreams that are unattainable.
Please let me know what I need to do, and I will do it. And thank you so much for this chance to fight back and not be bullied by these crooks.
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10/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I enrolled in the Public Service Loan Forgiveness ( PSLF ) in XX/XX/XXXX. Once I enrolled in the program my student loans were transferred over to XXXX XXXX. Once I verified my employment they updated my remaining payments. In XXXX I also got verification for the employer before my current job and was told payments from that could be used as well. Once that was submitted the payments on my statements to XXXX became confusing. It Went from 34 Qualified payments ( XX/XX/XXXX ), to 20 ( XX/XX/XXXX ), to currently 17. At last call to them ( XX/XX/XXXX ) I was told a review was submitted in XX/XX/XXXX ). I have not been able to get an accurate understanding of where I am in the process of completing the PSLF program which is making it difficult for me to plan financially long term. I have made many decisions to remain at a non-profit given the opportunity to participate in the PSLF. There are several other practices that I have experienced that make me feel like they are not trying to help the customers in getting forgiveness.
1 ) I have automatically been put in forbearance 2 times without my consent, the account accrued interest. When I followed up with this, I was told it was due to natural disasters that I was not a part of ( wildfires in XXXX California and Hurricanes on the East Coast ). I requested that the payment I sent be applied, but this resulted in an over payment ( which later I find out does not account for a qualified payment.
2 ) Every time I call there is no information on my account being updated. I am told that the reviews of information take a long time, but I have been going through this over two years. I need to be able to plan long term financially for my family and I.
I am very concerned especially since I am hearing horror stories of people who think they have completed the program but only later to find out their payments did not qualify. I find it hard to believe that a financial institution can not tell the status of its customers financially.
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09/20/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
In a nutshell, my youngest daughter wanted to attend XXXX in XXXX XXXX, FL. We contacted the financial aid office at XXXX, and were told only about the Parent Plus loan ; it was never brought up that my daughter could apply for the loan in her name, and have her payments based on her income. I had to take out the loan. I had been through an expensive divorce from her father, and my credit scores were not sufficient for me to sign the loan on my own. They advised that if we could get another co-signer with better scores, we should have no problem getting approved. My then boyfriend, now husband, graciously offered to co-sign. This was in XXXX-XXXX ( a total of 4 loans ). We are currently pending approval/denial through the Dept. of Education Borrower Defense process, due to XXXX XXXX fraudulent job placement claims. Those 4 loans are in forbearance, accruing interest at an alarming rate. It also appears that XXXX XXXX is suing the Dept. of Education, and that applications are not being processed until the lawsuit is settled? I questioned the Dept. of Education as to why are these loans placed in forbearance vs. deferment. It was explained to me that this was done in order to prevent borrowers who were applying were not doing so just to be able to delay making payments. My husband and I both work for the XXXX XXXX XXXX ; our income is lower than low. I believe in paying my taxes, debts, etc. I believe that your agency can not submit my claim to the government, but, I feel that my husband and I are being punished for something that someone else must have done ( filed borrower defense when they know they are not even remotely eligible ). We are getting close to retirement age, XXXX and XXXX, and this is frightening to us. If our application is on hold for something we had nothing to do with, and have no control over, why can't our loans be placed in deferment? That is all I am asking for. Thank you for your taking the time to read my complaint. Respectfully, XXXX XXXX XXXX
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11/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, I called FedLoan and processed a request for a refund ( eligible under the CARES Act ) for XXXX federal student loans paid off in full : - {$1000.00} paid off on XX/XX/XXXX - {$1000.00} paid off on XX/XX/XXXX A FedLoan representative informed me that the refund could take an estimated 2-5 months, and said that the money would be sent to me by checks in the XXXX Mail XXXX
On XX/XX/XXXX, I called FedLoan to request to cancel the refund that I had processed on XX/XX/XXXX, out of fear that the checks being sent to me in the mail would be stolen ( I live in a city that is currently experiencing an unprecedented amount of check theft in the mail ), and with the additional knowledge that the payments I made would now be automatically refund by XXXX XXXX student loan forgiveness program. The FedLoan representative I spoke with informed me that they could do nothing for me, as they had transferred my account to a new servicer, XXXX, and directed me to call XXXX in order to process my request for a cancellation of the refund.
On XX/XX/XXXX, I called XXXX and requested a cancellation of the refund of the {$2000.00} in student loans that I had earlier filed with FedLoan Servicing. The XXXX representative I spoke with informed me that they could not process my request for a cancellation of the refund because they had not yet received a record from FedLoan Servicing of my payments made. The representative said that they ought to receive my records from FedLoan Servicing in 2-3 weeks and recommended that I call back in XXXX weeks to check. They assured me that we could process the cancellation of the refund at that time.
On XX/XX/XXXX, I called XXXX and requested a cancellation of my refund. The representative said XXXX still hasn't received any information about my old loans from Fedloan, and said it may be a month or more before they receive it.
As of XX/XX/XXXX, XXXX still has not received any information from FedLoan servicing about my history of payments.
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03/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
XX/XX/XXXX RE : American Education Services XXXX XXXX XXXX XXXX, PA XXXX RE : Mishandled Payments Not Credited To My Account Dear AES : The following payments have not been credited to my account as is required by contract and law, which is resulting in incorrect information regarding total balance due on my student loan repayment, thus prohibiting and extending my loan payoff : Payment Made XX/XX/XXXX for {$100.00} Payment Made XX/XX/XXXX for {$100.00} Payment Made XX/XX/XXXX for {$50.00} Payment Made XX/XX/XXXX for {$50.00} These four payments appear to be lost in your system somewhere and have not been appropriately posted / applied to my loan repayment plan. These four mishandled payments at different times is a lot and may go well beyond the occasion of carelessness. These loan payments have not been applied or posted by either AES or XXXX.
To resolve this matter immediately : 1. I request credit for all of these repayments made to repay my student loans ; 2. I request interest be recalculated for the life of the loan to include these repayments at their proper time frames and those dollars credited towards my payoff.
3. A new readable printout statement showing complete payments, plus interest, and principal paid, with a new lower principal balance and payoff amount.
For convenience and to quicken the investigation, I sent AES verification that payments were made as stated above and recent copies of the Account History with no indication that payments were ever posted. Corrections to my account need to be made immediately before the next statement and prior to any further payments due.
I thank you for your immediate attention to correct this gross mishandling of student loan payments made to AES. I look forward to immediate correction.
These issues have been reported to AES several times including in writing, via their internal Internet, and via telephone. Copies of Statements have also been sent to AES. Personal information is available upon request.
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05/05/2017 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
In XX/XX/XXXX I filled out a loan agreement and added three stipulations to the agreement. I asked the student pay interest while attending school. I asked to be notified if the loan does not get paid and I asked the loan be denied if the terms were not agreed to by all parties. XXXX XXXX XXXX manipulated the documentation and removed all three stipulations. They then pushed the loan through and sold it off to NCT. My signature is not on the promissory note and I did not agree to the loan. In XX/XX/XXXX XXXX was the depositor on the note and they filed chapter XXXX. A large number of loans were dissolved as a result of that action. I am currently asking American Education Services for Proof my signature is on the documentation they have, for evidence the National Collegiate Trust has authority of the loan in the form of the loan location or batch number example:XXXX or XXXX, and validation the loan was not dissolved as a result of XXXX going out of business. I have been talking with AES over the past 11 years about this matter. I did provide a completed Fraud packet but they sent it back to delay the results of the investigation. They now request a new fraud packet for the purposes of obtaining my current contact information. I have one negative mark on my credit and that is AES. I pay all valid bills on time and pay off all debt I sign for but I will not pay extortion to a scam operation that will not take the time to validate the evidence they hold. I will not continue to allow them to effect my credit when I made them aware of the fraud 11 years ago. I have spent wel over 2000 hours on the phone and sent 100s of letters and emails trying to get this matter resolved. I have contacted two state governors and three IGs. I have written the current president asking for help. I have gone on social media to let others know of my circumstances and I am waiting for results. This is my seventh complaint about this company with the CFPB. Can you please look into this matter.
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10/09/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I graduated in XXXX, right as the economy started its fast spiral down. I have not been able to get a job in my profession, and have been working jobs that pay less than {$5.00} over min wage to support myself. In XXXX, I was diagnosed with a XXXX ( which is covered under the ADA ). Since then, my out of pocket medical has increased exponentially over the last ten years. With the passing of " Obama Care '' I have also had to purchase my own health insurance ( the XXXX level plan my employer offers does not meet my needs ).
Since XXXX, my medial expenses have been more than XXXX of my net income. It has been an issue paying back my loan due to the extensive medical costs i have encountered ( XXXX ).
I have attempted to return to class, in order to maybe gain a new profession. In XXXX I was in class, but had to drop due to lack of transpiration ; but I was seeking an XXXX degree. I started having sever issues with XXXX, and XXXX ; due to XXXX resulting from my XXXX. In XXXX I returned again, I dropped XXXX class due to not being able to XXXX. The last time I was in class was XXXX, and I was not able to complete the term due to having a XXXX. In early XXXX, my doctor and I were evaluating options to keep me from starting XXXX and preparing for XXXX, due to my XXXX.
I have taken multiple deferments. It comes down to either I pay for medical or I pay for my loan. During my conversations with the standard reps ( people who answer while calling ), a few supervisors, and mid managers ; the general message they have conveyed is that they do n't care, I need to pay them. So my option is pay them, or die.
I have filed multiple XXXX complaints against my loan company. They have provided false information to the XXXX and me through the XXXX. They have also violated mediation terms through the XXXX. They have been involved in harassment through the mail and by phone.
I would like a review of their business practices, as well as a possible violation of my rights under the ADA.
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04/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I requested deferment from XXXX, my loan servicer, through my graduate school, the XXXX XXXX XXXX at XXXX XXXX. I knew I was graduating in XX/XX/XXXX, and requested multiple times to be placed off of deferment ( there are records of this ), in XXXX and XXXX ( XXXX I believe based on attached form ). I called and spoke to representatives asking what I was to do to avoid capitalization of my loans and the best thing to do with my interest since XX/XX/XXXX ( I ended up just paying the outstanding portion of my interest in case ). The problem then became that, I was stuck in deferment from the months of XX/XX/XXXX toXX/XX/XXXX which was AFTER I graduated. I then requested again out of deferment, and signed a deferment waiver form, in XX/XX/XXXX, to be placed out of deferment. Oddly enough, the XXXX XXXX XXXX finally fixed my enrollment status and reported it to XXXX. Little did I know I was charged {$180.00} in capitalized interest, with NO notice whatsoever, based on the interest that should have been accruing during those two to three months. They stated this was a " forbearance '' and there was nothing they could do about it.
My point is A ) My school and the loan company knew full well this would happen, and told me nothing about it in writing or online communication and B ) I received no notice about the late money. C ) Finally I was unaware, and STILL am, of how I could have, or done anything to prevent that {$180.00} from capitalizing, and ending my deferment any sooner. In other words, because of another person 's mistake, I am charged {$180.00} ( this is obviously not about being " fair, '' it's about allocation of interest and where it should go. ). I have never been in default and always pay my loans on time. In fact I've paid down my first loan already. So paying extra interest which was was unknown to me is startling and an unfair business practice.
Please see attached forms, as I was in repayment not only in XXXX, but also in XXXX, as seen in the form.
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03/31/2021 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
Servicemember |
I have recently contacted customer service regarding a written request to receive all information regarding XXXX XXXX XXXX XXXX on XX/XX/XXXX, XXXX AES has failed to do this and is purposely advising customer service representatives that they are not authorized to provide lender information. Since private lenders are not under federal authority, they still must provide their information. AES has repeatedly sent me a promissory notes from XXXX but not from XXXX XXXX XXXX XXXX verifying they transferred/bought the loan. I have repeatedly ask for a forbearance only to be told the lender states I have used up my forbearance time. If there is no contact information to XXXX XXXX then where is AES receiving this information. I have also researched this supposed lender and an unknown address in Delaware has surfaced with no telephone number to contact them. If AES does not produce the direct number to this XXXX XXXX XXXX XXXX entity then I will assume the promissory note they have sent me is not accurate or false which means XXXX is still the lender. My loan originated with XXXX and I have no verified proof that this XXXX XXXX XXXX XXXX entity transferred or bought the loan. AES can not seem to explain where they are getting the denial 's from regarding my request for a natural disaster forbearance or regular forbearance. I do not want a promissory note from XXXX as I have this documentation. I need to see the actual verification that XXXX XXXX XXXX XXXX owns the loan and not some flimsy excuse that lenders do this all the time. If XXXX is an actual lender then I need the actual contact information and number as well and not some vague response regarding AES is not authorized to provide direct contact information. My monthly payment amount is on a modified plan ( {$480.00} ). The private loan is consolidated and was originated in 2007 with XXXX loans. the XXXX XXXX XXXX XXXX address I researched online is XXXX XXXX XXXX XXXX , XXXX, XXXX XXXX XXXX XXXX XXXX, XXXX DE XXXX.
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03/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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My complaint is on the fedloan servicing lender.
The school I attended is XXXX XXXX in XXXX XXXX, CA which does n't exists in that location anymore.
My mom has been trying to pay off a parent plus loan that has now accumulated to over {$30000.00} because she has been qualified for low income payments. She even qualified for a little more than a year on a program where she had to make $ 0 monthly payments for 10 years and then the loan would be forgiven. Then they requested proof of income from her and because she makes more money than the year before she had to start making {$150.00} payments with an 8.500 % interest rate. I have called on my moms behalf to see if she has any options to lower the interest and they say they do n't but that she only has to pay for 10 years and then her loan would be forgiven, they keep giving her the same story. Based on the owed amount and the interest rate, she will never pay towards the principal any money. I informed them and they said I 'm correct. So I asked them " are you telling me she is basically only going to pay you interest to hold the loan and never pay the principal? '' And they said yes. I believe they are a huge scam for the practices they are doing because of course my moms credit score is not high, she does n't make enough money and she ca n't get a loan to help her pay off this enormous amount, but they keep getting her into programs that promise to " help her ''. I have read about predatory lender practices and I believe this is exactly what they are doing to my mother. I have even Googled this service and there are so many complaints out there I believe there should be an end put to them. We are honest people trying to pay off a loan that does n't seem to have an end. To make matters even worse, she just took my younger brother to attend school and they placed a new loan under the same lender. We dont understand why they did that.
Thank you very much for all your help and your time taken to read my complaint.
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12/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Dear Consumer Finance Protection Bureau, I have extensive student loans and am working towards Public Service Loan Forgiveness. I have been having trouble getting PHEAA/FedLoan Servicing to get the count of my PSLF-qualifying payments correct. Every time I submit an employer certification form ( ECF ), they get some or another count wrong. They take months or more to review and then do not communicate well.
Specifically, the last detailed payment count I received on XX/XX/XXXX for the ECF filed XX/XX/XXXX ( 8 months late! ). On that detailed count, they said I had 93 payments that count. This, specifically, was incorrect ; they did not count the payment bill XX/XX/XXXX made XX/XX/XXXX ( see file XXXX Fedloan Loan Payment for what they thought at that time ; and see XXXX FedLoan count to see that after much discussion at that time they did realize that the XX/XX/XXXX payment should count, and see the letter from XXXX that reflects this ).
Also, because of an error on FedLoans part, they did not generate a bill on XX/XX/XXXX. I called them and discussed, and they wrote me a letter that that payment should count. Please see letter from XX/XX/XXXX.
By my count ( see attached PSLF count spreadsheet ) my 120th payment should be on XX/XX/XXXX, but the latest count I have from FedLoans from XX/XX/XXXX ( for ECF date XX/XX/XXXX ) says I have 104 payments and am on track for XX/XX/XXXX ( it should be 106 payments on that date, and thus it is 2-3 months too late ). It is unclear to me what payments they do not agree with and I asked about this months ago, but they have yet to send me a detailed count.
I have not yet received detailed counts from ECFs files XX/XX/XXXX. I recently filed another ECF XX/XX/XXXX to make sure they are paying attention and the counts as described above are correct.
I would appreciate your help with correcting these issues, as I am approaching the 120 payments and every month I pay extra is about an extra $ 1K!
Thanks XXXX ( XXXX ) XXXX
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02/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I earned an XXXX Award through service with XXXX for XXXX. The education award was for roughly {$9400.00} and I decided to put it towards loans I took out to earn my XXXX XXXX XXXX. These loans had a higher interest rate, and were taken out through Fedloan. I applied the XXXX award in XXXX XXXX. All the National Trust does with XXXX is send the money to the loan provider, in this case, Fedloan. My online account balance, though, never changed with this payment. It was at about {$11000.00}, and did n't change. Even when I did smaller payments since then, the balance never changed. I was NEVER asked by fedloan how I wanted that money dispersed. I assumed that if I gave them {$9000.00} the balance would then go to roughly {$2000.00}. If I give them my money, it should be used.
But, I have learned that Fedloan is using this {$9000.00} payment as a " fund '' to take from each month for my monthly payments. When they would send me a " monthly bill '', the statement would read " {$0.00} due ''. Each month this would appear since I submitted the education award.
When I called fedloan, they notified me that the loan would be in use until XXXX XXXX. So, instead of using money I have given them to pay off the majority of the loan, I am being almost trapped into a consumer relatioship where my money is used to keep me there and garner more interest each month.
When I asked them to resubmit the payment, they said that they could but it would then put my loan in " delinquent status '' since I personally did n't make individual payments on the account since XXXX, XXXX. I was n't able to make the payments, since each account statement said " {$0.00} balance due ''.
I feel very conned by this organization. I already paid {$1800.00} in taxes on this education award, as it is considered untaxed income. Now, it 's being used against me to keep me as a consumer with Fedloan for as long as possible. I was n't given a choice for how my money would be applied, nor was i notified.
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07/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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For the last 10 years I've had my Federal student loan serviced by XXXX. Never did I have any issues with them.
Last month they switched over to American Education Services or AES.
AES sent me 1 letter saying the loan was going to switch to their company and that I shouldn't have to do anything additionally.
I have automatic payments applied to this loan. {$240.00} comes out of my bank account on the XXXX of every month. AES took over my loan beginning of XX/XX/XXXX and they took out {$240.00} on XX/XX/XXXX as they should have.
Then I noticed another charge of {$240.00} come out of my account on XX/XX/XXXX. There was no authorization and no notice of an addition payment to be made, it was very quietly taken from my account.
After contacting AES they said there must have been an accounting issue on their end and it would take 7-10 business days to refund that payment.
I contacted my bank to refund that payment immediately and was hoping to be done with the ordeal. Then, yesterday, XX/XX/XXXX I received an email from AES saying my account was delinquent and I owed them {$490.00} on my account.
I contacted them immediately and asked them why they are requesting a double payment after having taken out my regular payment on XX/XX/XXXX. They claimed to have refunded both my XX/XX/XXXX payment ( which had already been paid ) plus the mistake they made on XX/XX/XXXX.
Because of their mistake my account is now considered " delinquent '' which I've never had for the entire 10+ years of my loan. Not only do I have to make sure I have those funds corrected in my account but I have to hope my XX/XX/XXXX auto payment is taken out correctly and a double payment is not charged again.
I did not want my loans to transfer to another company in the first place and I'm very disappointed with AES and their accounting practices, intentional or not.
If these issues continue to occur I think American Education Services should be investigated for predatory practices.
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01/15/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I am not certain how I ended up servicing my loan through XXXX XXXX XXXX however it has been a nightmare ever since. I consolidated my loans with XXXX XXXX XXXX a few years ago. My monthly required payment never made sense to me and how it was calculated. I called countless times over the years getting different representatives each time and the information provided was never consistent. I sought out repayment assistance many of times however there was never a resolution to my problem. As a full time working woman with countless other necessary living expenses I struggled to make the minimum required payment. Sometimes I would make two payments in one month of what I could which was better than nothing. Due to the fluctuation in my monthly payment and being advised I was on the lowest repayment plan my account apparently started to go in to a missed or late payment status. This later hit my credit report which was my first notification as I have worked extremely hard on my credit rating the past few years to be disturbed and find out it was all for nothing. My credit dropped over 100 points due to this. I attempted to appeal it with the US Dept. of Education however I was contacted by XXXX XXXX XXXX instead. I filled a formal complaint and was denied. Cited in the correspondence received from XXXX XXXX XXXX it was stated that they attempted to contact me by phone and mail however neither were ever received. I truly believe this is bad faith/ bad practice and I should not suffer these consequences due to their bad faith. I am now financially in an extremely difficult situation as I need to move and replace my vehicle and can not do either due to the hit on my credit report from XXXX XXXX XXXX. This has created a lot of issues for me financially. I do not feel that if I spent another 30 minutes on the phone going back and fourth with customer service that it would do any good as there are never changes to my account or monthly installment after help is sought.
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11/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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I had to refinance my XXXX loans through XXXX. I applied with the latter agency in XX/XX/XXXX. I sent a letter along with a paycheck stub showing my base monthly pay and requested that they calculate my monthly payment on this amount instead of my XXXX tax returns because I was able to acquire extra work throughout that year. However, it's not guaranteed income, and indeed, I've not been able to secure the same amount of extra work in XXXX, and will be making a lot less.
In XX/XX/XXXX, XXXX sent information about my monthly payments ( in the amount of {$180.00} per month ), which were scheduled to began in XX/XX/XXXX. A week ( no more than 2 weeks ) before this first payment was due, XXXX sent a letter saying that my monthly payment had increased to {$240.00}. There was no real explanation. On XX/XX/XXXX, I called XXXX, and a customer service rep said that I didn't fill out the application correctly, so they based the payments on my XXXX tax return.
I was advised to reapply. I have. However, I've been pushed back into forbearance.
On XX/XX/XXXX, I called XXXX to make sure that I had indeed been put into forbearance ( and that they wouldn't report me for not making the XXXX payment ). The customer service representative who checked my account said that my monthly payment ( that had been scheduled for XXXX ) should be {$180.00}.
I've since processed the reapplication, per the advisement from the XX/XX/XXXX call. It is accompanied by a letter from my employer that declares my base annual salary.
Something very fishy is going on at XXXX, and given the unexplained, shifting of monthly payment amounts that come up every time I communicate with them, I believe that this complain is warranted. Please contact XXXX and ask them to send me information on how they have calculated the following monthly payments : {$180.00}, {$180.00}, and {$240.00}.
Again, I've reapplied to have them calculate my monthly payments, but I'm doing so at a heavy cost, and it's not right.
|
06/10/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
Regarding case # : XXXX The above matter show 's the wanton and willful deception of XXXX XXXX XXXX . They state the following : " XXXX advised the borrower [ your, truly ] that educational loan debt is not dischargeable through bankruptcy. '' NOT TRUE, XXXX XXXX XXXX ... .and you know it ... I would have to open what is known as an adversarial proceeding, and the standard is that I have to prove several things according to the so-called " XXXX test '' ( look it up ). But, you tell that lie to the poor and minorities ( like myself ), and in so doing you perpetuate a lie that student loans are not dischargeable through bankruptcy proceedings with the intent to give the WRONG impression that they can never be discharged at all. IF IT WERE N'T TRUE, THEN I COULD N'T FILE AN ADVERSARIAL PROCEEDING ... I think your deception is at the root of why the CFPB has a major lawsuit against you for your incipient corruption and misleading of the consumer borrower. And, boy, do you mislead. The fact of the matter remains that I was told that by an entity connected directly to you that all prior negative notations on my account would be deleted when the loans were rehabilitated. The fact of the matter is that you are not " required '' by the FCRA to report negative past history, but you may, if the information is accurate. Do n't try to mislead -- - yet again -- - with that wrong impression ; I 'm not buying it. But, in this particular instance, I am only holding to you to the standard that your own representatives XXXX or authorized third party ) told me. Ultimately, I will probably have to file an adversarial proceeding and pursue the matter that way. The likelihood that you are going to ever be fully repaid by a XXXX male, in his middle XXXX 's, with no college degree, and who owes over $ XXXX , when he borrowed not even half that much is, well ... .you tell me. HAPPY XXXX , XXXX XXXX XXXX . Go get'em CFPB.
|
06/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
|
I attempted to file this complaint with my student loan servicer ( see below ). I received an emailed response " an application is being mailed to you. '' I completed an IDR application online. I emailed my tax return to FLS the next day. I spoke to XXXX at FLS who said this was received. On the IDR application the Department of Education listed FLS as my loan servicer, one name one address.
I am requesting to file a formal complaint. First, I spoke to your agency and I was never advised about the income based repayment plans when I was having trouble paying my loans. I received no assistance from AES or FLS other than forbearance and then being told my forbearance time is up. Second, your agency is refusing to process my XXXX application. I contacted both FLS and AES and notified them my application was submitted online and my tax documentation was emailed to FLS and I received confirmation on the phone and via email, the tax documentation was received.
I understand you use two separate names, but you are the same agency. Your AES representative lied and said you were a completely separate company and not in the same building or associated, which is untrue. I am requesting, again, that you ( FLS and AES ) process my XXXX application accordingly as you have the completed application and my income documentation.
There is a serious problem when a student loan servicer deliberately makes this process hard for borrowers because of your lack of communication and unwillingness to take a few extra minutes to assist your customers. Instead your 'escalated ' representatives attempt to make me duplicate efforts by faxing income documentation that you already have. And I emailed the tax return initially after trying to fax all day, to a constant busy signal. Your ever so helpful representative then suggested 'just keep trying, ' until I asked questions about alternatives and was given an incorrect email address. I called back again to get the correct email address.
|
12/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
My current student loans were taken over by XXXX XXXX XXXX from another company which took me through a rehab program to get the loans in good standing. As is common practice for all loans that are received by XXXX XXXX XXXX, the loans were placed according to them, on to a " standard '' payment plan. After not too long I decided that I wanted to move them over to a more affordable payment plan, so I went through the process of applying for income driven payments.
At the time of requesting the move, I was told I had two options, either go in to forbearance which would allow me to stop making payments whilst my application was processed or allow my loans to default for non payment. Well I didn't want my loans to go in to default again so I went along with the forbearance idea, but at the time they did not tell me that the interest ( approximately $ 9k ) would be moved from total interest across all loans to the principle amount.
This means that I am now paying interest on interest which is totally unreasonable. I was neither told about this nor did I request it.
Prior to this the figures were approximately : $ 37k principle $ 9k interest Since the shift in XXXX of this year, my principle then became $ XXXX and I am now paying an average interest rate 4.88 % per year.
Just to keep my loan where it is now I have to pay 4.88 % of $ XXXX per year forever, until the loan is paid. This is totally unreasonable and I did not request this. My interest should still be $ XXXX and that should be the interest to be paid, not 4.88 % of $ XXXX.
XXXX XXXX XXXX needs to be investigated for this type of behavior. Lets be honest, nobody would be in the business if they weren't making money but to do it this way is very deceitful and underhand. I of course asked them whether this could be reversed but they told me once it's done it's done. I asked them if this happens to everyone that goes through this process and I was told YES.
They need to be held accountable!
|
08/16/2016 |
Yes |
- Debt collection
- Non-federal student loan
|
- Cont'd attempts collect debt not owed
- Debt was paid
|
|
Web |
|
The initial compliant number was XXXX Pennsylvania HIGHER EDUCATION ASSISTANCE AGENCY in XXXX, PA are still attempting to collect a purported debt that is not owed at all. They stated that they are not going to do anything else and here is proof that they are XXXX LIARS. XXXX XXXX, has been satisfied with the payments that have been provided and XXXX, is not collecting so why am I being harassed Pursuant to section 806, 15USC1692d ( 1 ), and ( 2 ) by A XXXX SET OF DEBT COLLECTORS, I am nervous and upset by them attempting to GARNISH the little money that I make and I have been working with the XXXX XXXX XXXX XXXX teaching school for the past 15 years and this CORPORATION is trying to garnish my pay. I really need to be compensated for their disregard for the CEASE AND DESIST ORDER. I am filing another complaint so they will know please do not attempt to contact me again. I will also file a Court case against them if they call me a borrower one more time. I also need them to send me a check in the amount of {$10000.00} for harassment. These people XXXX do not want to work and want me to become a slave for them. I am already dealing with enough. I do not want to see anything but a check in the mail. These XXXX better obtain a job like I have and they have the nerve to want me to send my information to them concerning my banking and investment assets really. These people need to send me money for even asking about my private information. XXXX CEASE AND DESIST, CEASE AND DESIST CEASE AND DESIST. The rest of the DEBT COLLECTORS have been satisfied and here you come trying to get my signature so you can obtain money there is none so why are you trying to steal from me. STOP STOP STOP. I have the full faith and Credit of the United States and this DEBT COLLECTOR is in Commerce not I a Natural Person who has power to obtain anything for family, personal, and household use. The CROOKS ARE IN COMMERCE. ESPECIALLY XXXX XXXX XXXX XXXX I KNOW NOTHING ABOUT THESE CROOKS.
|
07/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
My XXXX grant was wrongly converted to a loan within months of graduation from a XXXX prep program. As a result I have finally received notice that I am eligible for reconsideration. I contacted FedLoan servicing immediately on XX/XX/2019. Same day I received the notice. Fedloan Servicing took almost three months to simply certify that I was eligible for reconsideration. Gave me completely inaccurate timelines each step of the way. They finally certified that I was eligible, certified that I had fulfilled my service obligation, and that they full {$4000.00} balance of my grant was due back to me plus interest paid since it was converted. It is now nearly XXXX and almost seven months later Fedloan servicing has not returned my money or followed through on a timeline to complete the process. Meanwhile they have consistently indicated that they do not have accurate documentation of my loans, calling into question the legitimacy of all other documentation. They have told me that my loan was being " rebuilt '' ... for that last seven months ... because it was processed by another servicer. At no point did they tell me who that was. Because my loans have always been serviced by Fedloan Servicing. At one point someone in their public relations department told me that my loan was serviced by XXXX. I have no knowledge of this ever happening, and XXXX does not either. At this point I need to secure my {$4000.00} plus interest in a timely manner. After nearly 40 calls to their customer support lines this is still unresolved and there is no clear timeline from them. I would like to consider legal action for the balance due back to me, as well as the time spent attempting to obtain it, plus interest. I would also like to audit all other documentation from them to verify whether it is accurate and whether they owe me back any additional money. My full student loan balances are paid off, so this is money due directly back to me. Your consultation is greatly appreciated.
|
10/08/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I have been waiting approximately 4 months to get an answer back from FedLoan Servicing when I requested that they recalculate my payments dating back to XXXX. The reason I made this request was because I would be eligible for public service loan forgiveness in XXXX. I have never missed a payment and have been on a qualifying payment plan the whole time. I was told that one of the two of my loans would be eligible in XXXX and the other would not be until XXXX. They said they would go back and review my payments and I never heard back, this was 4 months ago.
My other complaint is that I got notification XX/XX/XXXX that I no longer qualify for the Income Based payment plan and that I had to apply for the Repay as you Earn plan ( Making me still eligible for student loan forgiveness ) I did all of this, submitted my documents immediately, and gave FedLoan immediate access to my tax records. On XX/XX/XXXX I received a letter stating that for now I am on a standard payment plan ( not eligible for loan forgiveness ) until I can get on the REPAY plan. I asked how long this process would take and was told two months. I verified with the customer service rep that for two months my payments would not be applied to my loan forgives and they told me that was correct. I spoke with that persons supervisor ( ID : XXXX ) who told me the same thing. I asked, so essentially Im being penalized because it takes your company that long to process loan transfers and was told that was correct and they would try to put in an expedited request. I asked if I would be receiving verification of this request and was told to just call back.
Consumers should not be penalized because the servicer takes two months to transfer loans therefore delaying public service loan forgiveness. I would like to know how long this has been going on with my loans throughout the 8 years Ive been paying them back. Im sure there are other consumers that dont even realize that this is happening to them.
|
10/01/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
|
My student loan account had a 60 day forbearance applied twice in an effort to postpone any full payments while my income driven application was processed. I called on XX/XX/XXXX to confirm forbearance and I also cancelled direct deposit to ensure full payment was not deducted. On XX/XX/XXXX ACH debits for {$310.00} and {$480.00} were authorized to my checking account. I called on XX/XX/XXXX and the rep I spoke with said that fedloanservicing could not issue a refund until the payments post on their system and assured me to call back tomorrow ( XXXX ) and the payments would be refunded. I called today XXXX around XXXX and spoke to XXXX XXXX XXXX who transferred me to XXXX XXXX who said she was transferring me to a manager but disconnected the call. I called again XXXX around XXXX and spoke to XXXX XXXX who transferred me to a manager XXXX XXXX. XXXX confirmed that though I called on XX/XX/XXXX, my forbearance wasnt processed until XXXX and my direct deposit wasnt processed until XXXX. She said the refund request will take 60-90 days instead of the 48-72 hours quoted by the initial rep. She also said no overdraft fees or NSF fees that the bank imposes would be refunded to my account. Most egregiously, XXXX said that there was no further dispute resolution process or no other person/department I could speak with to expedite this refund request. I did request the address to FedLoanServicing Legal department, for which she gave me the corporate address, FedLoanServicing XXXX. XXXX XXXX XXXX, PA XXXX XXXX. These two payments / ACH debits have wreaked havoc on my checking account. I followed the proper steps to not only halt any full payments ( for which I did not have the funds to pay ) but also cancel the direct debit payments outright, just in case there were any issues. How then, is it reasonable or legal for a student loan Servicer to neglect processing payment/loan changes and the financial fees/burden be imposed on the borrower? This is plain negligence.
|
02/16/2023 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I consolidated two loans to recover from default during unemployment and was offered an income based repayment plan in XXXX. I consolidated XXXX XXXXXXXX XXXX and XXXX XXXX XXXX loans and my payment was XXXX XXXX. The next year I went tor recertify. I was making approximately $ XXXX. and they tried to make me pay $ XXXX. I asked, begged and pleaded for a lower payment and it was not granted. I even asked what would happen if I paid a lower amount thsn what was required. They said my only option was to pay that amount, so I had no choice but to default a second time.
It took me until XXXX to make enough to afford that. I called and spoke to a rep named XXXX XXXX in XXXX XXXX. XXXX. She told me that she saw my call in the records where I asked for a reassessment of my monthly payment amount and that I qualified for a repayment amount less than $ XXXX. based on my income at the time. She helped me file a complaint with PHEAA, but no one has taken responsibility for the issue. I would have been able to afford that amount and would not have defaulted. This has caused me an addtional $ XXXX in collections and additional financial hardship. I would be wage garnished if not for the COVID moratorium, and no one cares that my financial life has been ruined as a result of me not being given the opportunity for a more reasonable payment that I qualified for. Now I am ineligible for XXXX XXXX. I have to consolidate again. My loan is even more expensive, and I can not qualify for rental or home ownership because of this. When I call to try and address my loans, people are rude and condescending. When I tried to get a better understanding on a recent call, I was told, " It doesn't matter if you don't like it. That's the way it is. '' I have lost all trust in this company and feel like I am being forced to negotiate with XXXX XXXX.
When I submitted the complaint I was told it would be added to my PHEAA account notes but nothing would be done to rectify the issue.
|
10/11/2017 |
Yes |
- Debt collection
- Federal student loan debt
|
- False statements or representation
- Attempted to collect wrong amount
|
|
Web |
|
After several failed attempts to resolve an erroneous balance due on my student loans, it has been determined that I have to file a complaint to get somebody to review this matter. I was contacted by XXXX XXXX several times regarding an outstanding balance due on my student loans FROM XX/XX/XXXX. The balance due has changed drastically over the weeks. My outstanding balance with PHEAA was {$4100.00}. XXXX XXXX is now handing this debt and I entered an agreement with them to repay the balance at a monthly fee of {$5.00} due to unemployment and inability to pay more at this time. XXXX XXXX has changed the balance owed to {$17000.00} on XX/XX/XXXX, to {$18000.00} onXX/XX/XXXX, and it now sits at {$18.00}, XXXX owed as of XX/XX/XXXX. I have sent several requests for review to set up a hearing, to no avail. As previously stated, I set up a repayment plan with XXXX XXXX so my income tax would not be affected by this again. I then started receiving letters and phone calls from XXXX XXXX XXXX stating that if I did n't set up a repayment plan with them my income tax would be taken and my wages would be attached. I have not received an opportunity to review or dispute the balance they say I owe and have received any answer except " If I refuse to pay, they will attach my wages and take my federal income tax. '' Finally, my income tax was taken for the year XX/XX/XXXX in the amount of {$4300.00} to offset the student loans owed to PHEAA, however this was never applied to my balance! Nobody can answer where the money went and they only transfer me to different offices when I attempt to figure out what happened to the money they took. That money should have settled the debt I owed to PHEAA, but nobody knows where it went. This started with me owing PHEAA {$4100.00}. They offset {$4300.00}. That would leave my balance in the negative, but nobody will answer my correspondence to request a review. Hopefully this office can get something done in this matter. Thank you!
|
09/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
I 've been dealing with Fedloan Servicing about my status with the Public Service Loan Forgiveness Program. I 've been keeping track of my progress towards my 120 qualifying payments under an approved repayment plan but the information about my payments given to me by Fedloan Servicing seems not very accurate. I 've requested the payment amount be researched further and even spoke with managers but I 'm not getting any information. I 've provided supporting documentation that I 've made additional qualifying payments but I 've still not received any response. I 've been told that I need to provide information that is impossible to obtain based on banking practices. I 've been asked to supply documentation that can not be provided due to the purge of Banks and Lender information after 7 years. I 've worked to keep track of my progress and feel that I 'm being penalized because I 'm close to the 120 payments. My loans were also placed in deferment at times due to their issues with processing paperwork and this was not by my choice. The deferments were placed administratively. During these times, my payments do not count towards my qualifying payments and it 's penalizing me based on their shortcomings. My payments were direct deposited and I 've basically have had no change in employment or limited change in income. I 've supplied the required paperwork in a timely matter and have had to contact them several times about on going paperwork issues. I 've requested, on several occasions, that the matter be addressed due to the time I 've been making qualifying payments but I 'm still not being given any reason nor information. I 've also contacted and attempted to contact the prior lenders about the information that was sent to Fedloan Servicing. I uploaded supporting documentation that verified my qualifying payment history, direct deposit info and qualifying repayment plan but Fedloan states they 're " researching '' and " searching '' for more information.
|
10/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Dear CFPB, Please assist in any way you can.
I have loans from law school with FedLoan Servicing.
I am a former member of XXXX XXXX XXXX XXXX XXXX. Having served in this XXXX program for two years, I received the XXXX XXXX Education Award.
I make my loan payments with this education award through an online XXXX portal. FedLoan servicing consistently applies my payments late. I fear that the late payments will damage my credit score, appear negatively on my credit report, and that some of the payments will be ineligible for Public Service Loan Forgiveness. I currently work in legal services for a nonprofit, and all my payments should be PSLF eligible.
When I make a payment through the online XXXX portal, it lists my payment as " Pending Institution Action. '' It lists the payment in this status for weeks at a time, such that my payment to FedLoan ends up being late and not PSLF eligible. For example, FedLoan currently lists my payment due XX/XX/XXXX as late even though I created a payment request on XX/XX/XXXX. This payment has still not been applied to my balance. Today, I created a payment request for my payment due XX/XX/XXXX, and I fear that that payment will also be applied late.
This is an ongoing issue. When I look at my ledger of payments submitted through the XXXX portal, many payments over the last 3 years are not accepted by FedLoan until close to a month after I submit the payment.
I spoke with FedLoan about this roughly two months ago. They told me their system for dealing with this issue is admittedly imperfect because they only send requests to XXXX for the payments once every few weeks. This causes many payments to be late. I told them this is very unfair. I told them I had submitted complaints and inquiries about this issue before via FedLoan 's " Email Us '' tool on their website. When I asked for copies of all correspondence I submitted, they told me I would have to subpoena them to get it.
Thank you for any assistance.
|
10/13/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
Two days after the broad student loan forgiveness was announced, I called my current student loan provider, XXXX, to get a refund of the payments I made during the pandemic. They calculated the payments to be a little over {$10000.00} and confirmed they can refund the amount.
A week later I called back as instructed to check on the status of my refund and the representative assured me that it is being processed.
A couple weeks after that I get a refund in my account of {$100.00} rather than the $ XXXX that was initially confirmed by the representative I was speaking to, which prompts me to call back to inquire about the remaining refund amount. I was told for the first time that they are unable to refund loans that were paid to my previous servicer so I will need to contact them, which I promptly did.
From there I was sent back and forth between loan servicers multiple times. Both promising they can refund and when I call back due to inaction, both pointing the finger at the other, with the representative having no real information. MyFedLoan kept telling me they don't have any record of the loans I paid off with them.
I was finally escalated to a supervisor with MyFedLoan who told me that my previous loans are in the middle of being transferred to XXXX, she told me she thinks my refund request triggered that action. When I called XXXX with this information, I was promised a {$1000.00} refund and when I called back about that a week later I'm told there is no record of that refund on my account.
I have called MyFedLoan numerous times to reinstate and refund the loans I paid off during the pandemic. MyFedLoan refuses to reinstate and refund the loans I paid during the pandemic, which I am entitled to do under the CARES Act. Their reasoning is that they do not have any record of the loans that I paid off, despite providing me with the records.
My current loan provider says they are unable to refund any payments made to my previous servicer.
|
06/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
XXXX XXXX XXXX has misinformed me about my loan for the life of the loan which originated in XX/XX/XXXX. I was not made aware of various forgiveness programs that would have significantly reduced high payments/ interest. Instead I was ALWAYS advised and encouraged to place my loans in forbearance. Recently, I have tried to reduce my payment and was given the run around by XXXX XXXX XXXX to the point where I hired a third party student loan advisor that provided me with much more information about the government programs that were available to me, something the Fed Gov has enlisted XXXX XXXX XXXX to do. Due to their inept mismanagement of my account. I have accrued alarming interest rates on what once was a modest loan. Just one example of this is while being given the run around to be placed on an affordable payment plan via a programs available, I was charged {$25000.00} in interest between XX/XX/XXXX - XX/XX/XXXX ( Yes that's one month ) which seems virtually impossible when you consider my original loan amount was for XXXX back in XX/XX/XXXX. I have been repeatedly lied to in an effort to tack on the erroneous capitalization of astronomical interest rates. The most recent case of mismanagement and fraud from this company is a XXXX opt -out fee I agreed to pay with my debit card to finally get on an affordable repayment plan program, that I have been trying to get approved since XX/XX/XXXX. ( during which time my credit score significantly dropped and XXXX interest accrued. ) This company not only charged me XXXX but also charged me {$280.00} an amount that I did not authorize. I called them and the rep has no idea why I was charged that amount ... If I had not caught this fraudulent charge I would have taken the hit ... meanwhile I spoke to a supervisor who had to of saw the charge and mentioned nothing about it. I would like for the CFPB to look into this matter for me because what XXXX XXXX XXXX is doing is completely predatory and criminal.
|
04/18/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't temporarily postpone payments
|
|
Web |
|
After paying {$17000.00} of a {$30000.00} student loan debt my life fell into extreme financial hardship. When I called the loan company, prior to default, explained the situation, then asked for temporary hardship deferment or any other programs that would keep me out of arrears I was told my only options were to pay or default. With no other option, I went into default. After filing bankruptcy the student loan could not be dismissed as ALL OTHER LOANS CAN. I was then suited for {$40000.00} on a {$30000.00} debt in which I had already paid {$17000.00}. I filed a complaint with the Consumer Financial Protection Bureau ( case # XXXX ). The collections agency claimed they would take {$16000.00} and directed me to speak with their attorney. The attorney hired by the collections agency who bought the debt from a company that was NOT the issuer of the loan said I have to fill out a full financial disclosure before they can consider or discuss a settlement. I sent them a disclosure. I did NOT include the name of my bank or the company I work for as they requested. The attorney said I HAVE TO disclose the name of my bank and employer or they CAN NOT consider any settlement due to incomplete information. With ALL the numbers disclosed and the attorney NOT requesting proof of numbers but names of institutions, this does NOT seem Legitimate. This is an attorney ( XXXX XXXX ) trying to bully an individual for easy garnishment information. I have not obtain council so far because it would reduce the amount of money I had to settle the debt with. I have limited resources, deportation was ordered to my husband, I may have to leave the country soon ( proof of that WAS sent to the attorney ) and I am looking of a settlement that I actually have the money to pay at once to settle the matter. Offering the entire balance of my checking account, {$8500.00} ( statement balance ) they are bullying me and refusing to talk. I have provided ample information and disclosures.
|
12/20/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
Servicemember |
I have contacted XXXX XXXX numerous times regarding calculation of my qualifying payments toward Public Service Loan Forgiveness ( PSLF ), and receive the same message every time : " We're behind and we're working on it ''. I've been waiting 15 months. Here is my timeline : XX/XX/XXXX - Submitted first employment certification for Public Service Loan forgiveness ( PSLF ) and loans were transferred to XXXX XXXX. I was told payments toward PSLF would be calculated. I've been with the same employer and paying on a IDR plan since XXXX.I was told average calculation time was 90 days.
XX/XX/XXXX - I had an issue with early termination of my IDR plan and reassessment of payment amount, which ended up in my filing a complaint with the U.S. Dept of Education Student loan ombudsman. During resolution, one of my terms was to ensure payments made during this period would count toward PSLF. I submitted another employment certification ( same employer ) per their request, and received notification that I had made 4 payments toward PSLF, which I was told were from the period of when the complaint started to resolution ( XXXX ) yet the letter says my qualifying employment was XXXX, which doesn't even equal 4 months.
Since this time, I've contacted XXXX XXXX 2-3 times asking about calculation of my other payments ( XXXX ) qualifying for PSLF. I've been told the servicer is " backlogged '' and " calculations are taking a long time '' which they can not provide a frame of reference. I am about to switch jobs, and would like to know how many qualifying payments I've made to consider future plans for my employment.
Also, I wanted to add that my husband is also currently paying toward PSLF. He has submitted two employment certifications and received qualifying payment counts within ~3 weeks on average. His loans were originally under another servicer, and XXXX XXXX was able to count all of those payments within a mere weeks, whereas I've been waiting 15 months.
|
10/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
Servicemember |
The principle of XXXX of my loans was paid in full at the beginning of XXXX. However, there remained some unpaid interest on both loans. I have automatic monthly payments, disbursed by XXXX. The automatic payments did not go toward the unpaid interest on those two loans for an unknown reason. Likewise, I could not manually pay the loans as XXXX 's website would not apply a payment toward loans with no principle. I called XXXX several times and was told that what I was seeing on my profile was incorrect and the two loans were completely paid off. So I was left without an option to pay the unpaid interest and was told that loans were, in fact, paid. However, the credit reporting agencies were notified that I was not paying those two loans and was past due ( past due for a monthly amount of {$0.00}, per the credit agencies ). I worked with XXXX to remove the note on my credit report but the unpaid interest issue remained.
This week, I logged into my XXXX XXXX I saw that the interest had capitalized for those two loans. Except now my profile states that they are delinquent, having been overdue since XX/XX/XXXX. Additionally, when I called into XXXX I was told that the automatic payments I am making now are in excess of what I owe and I am paying ahead. My last payment ( XX/XX/XXXX ) covered XXXX 's bill but was also applied to XX/XX/XXXX.
I have been paying XXXX for years on a automatic payment that they encourage in an amount determined by them. It is wrong of them not to apply my payments to pay off debt due rather than over charge me and pay ahead ( of which I can't keep account of on their website ). I am concerned that many of my payments have been equally misapplied.
Lastly, XXXX refuses to provide me with a summary of my contacts with them. They keep dates and notes of when a customer calls or emails. I have called two or three times a month on these issues for several months. It is noted in my profile but they will not share that with me.
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03/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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For years I have been trying to determine why my Federal Direct Subsidized loans were converted or consolidated into a FFELP loan without my informed consent that I would lose all eligibility for loan forgiveness programs under the U.S. Department of Education. I have been denied on multiple occasions for the Public Service Loan Forgiveness Program due to the fact that my loan has been converted to a FFELP and is no longer considered a Federal Direct Loan. I was never informed at the time of consolidation that the loan would be converted and I would lose all my rights to apply for the Public Service Loan Forgiveness Program. My loan servicing agent has informed me on several occasions that my loan does not qualify for the loan forgiveness program because it is a FFELP consolidation loan and if I want to qualify for the loan forgiveness program that I will have to consolidate my current loan with the U.S. Department Education. How can I consolidate this loan when it is the only loan that I have? I believe that the servicing agent deliberately withheld pertinent information from unsuspecting borrowers for monetary gain. The agent does not provide any forgiveness programs at this time. While reviewing my consolidation loan application/promissory note ... in fine print it states that I might not be eligible for SOME loan discharges that was once associated with the loans that is being consolidated but never provided the information to me pertaining to the loans that I would or would not be eligible for if I consolidated my loans with this agent. I did not receive an opt out agreement or any correspondence explaining the terms of the loan if consolidated. I have been working for a public entity for 25 years and to find out that I can't take advantage of a program that has been offered to me to alleviate a debt due to greed and the absence of information is beyond me. I have documents that the agent has sent to me but none of them are clear and concise.
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07/26/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX : I emailed customer service asking if there was an upload function for submitting IBR documents, which were due by XX/XX/XXXX.
XX/XX/XXXX : Customer service representative XXXX replied, instructing me to reply to the email with attached documents.
XX/XX/XXXX : I did as I was instructed in order to have my documents submitted and processed well before the deadline.
XX/XX/XXXX : I was charged standard repayment amount, which was autodrafted.
Interest was also recapitalized, adding {$13000.00} to my total.
XX/XX/XXXX : Called customer service and spoke with XXXX. I explained that documents had been sent in XXXX as instructed by a representative of AES. XXXX instructed me to re-send the documents to XXXX as before.
XX/XX/XXXX : Sent all necessary documents again to the email address given.
XX/XX/XXXX : Called customer service to confirm receipt of email, spoke with representative XXXX. I was told email attachments were unsuitable and that I should mail everything in. Representative apologized for the misinformation I was given on multiple occasions and suggested that I request in writing expedited processing and a correction of the payments and recapitalization.
XX/XX/XXXX : I mailed hard copies of all necessary paperwork to the address provided, along with a hand written copy of this timeline, copies also attached. Requested expedited processing of paperwork, as well as correction of my XX/XX/XXXX and subsequent payment and a reversal of capitalized interest. Never received any acknowledgment of request.
XX/XX/XXXX : Called customer service again and asked for escalation. Spoke with XXXX, who expressed his confidence that the capitalization would be reversed. He asked for 4 weeks to investigate and find a solution.
XX/XX/XXXX : After leaving a couple follow-up voicemails, XXXX called and informed me that my case had been rejected. He kindly commiserated with me, but told me the only thing left to do was write an appeal.
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07/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Since XX/XX/XXXX I have been filing annually to FedLoan Servicing to recertify my loans for an income-driven repayment ( IDR ) plan. I was surprised this year when I received an email confirmation following submission of my annual certification that said the recertification was on hold until my current annual period expired. I received this email on XX/XX/XXXX, after having submit my recertification request approximately one week earlier. The email reads ( Subject line : " Your IDR request is on hold '' ) : " We will process your Income-Driven Repayment ( IDR ) recertification request once the final bill of your current schedule is generated on XX/XX/XXXX. Once we have processed your request, we will send a follow up email detailing your monthly payment amount or if we were unable to process your request. '' I intentionally submit my recertification 6-8 weeks in advance, because if there is any lapse in IDR the interest on my loans capitalizes. It appears that FedLoan Servicing has created a loophole that will result in a significant increase in people experiencing a capitalization of their interest due to a lapse in their IDR status. If there is any issue with your recertification paperwork and FedLoan Servicing needs to request additional documentation or clarify something, which oftentimes is the case, then this will automatically result in a lapse in IDR status. This is precisely why I build in this buffer time. If an individual with a loan is not aware of this detail ( that loan interest capitalizes upon a lapse in IDR status ), they will likely not respond to FedLoan Servicing to request that their recertification be processed ASAP, rather than waiting until their current IDR period is over. I immediately contact FedLoan Servicing to demand they process my recertification promptly, in order to avoid capitalization of my interest. I 'm so grateful for watchdogs such as the CFPB and wanted to alert you immediately to this very troubling issue.
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06/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My name is XXXX XXXX and I am a XXXX XXXX. I am attending the XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ( XXXX XXXX XXXX in XXXX ) Program and expect to graduate in XXXX of 2018. I currently have a balance of roughly {$240000.00} in federal student loans ( comprised of direct and FFEL loans ) with XXXX XXXX XXXX Account Number : XXXX. Some of these student loans are in " deferred '' status and some of the loans are in an " in-school '' status. I would like to begin repaying the entire balance of my student loans with Fed Loan Servicing. As a result, I submitted an Income Driven Repayment request through StudentAid.Gov. I contacted Fed Loan Servicing today and was told they received my Income Driven Repayment Request but can not process my request since I am in an " in-school '' status. In addition, I was told I can only repay my loans at this time with a " deferred '' status and that I can not begin repaying any of my loans that are in an in-school status because the " grace '' period on these loans has not been satisfied. I find it unacceptable that I can not begin repaying on the entire balance of my Fed Loan Servicing loans with an Income driven repayment plan because of an " in-school '' status. As a result, I feel as if I am being discriminated against since I am a student. As you are aware, interest continues to accrue on my student loans while I remain in school. In addition, Fed Loan Servicing is refusing to provide me with a letter which states the current payment on the balance of my loans with Fed Loan Servicing when the lowest Income Driven Payment plan that I would qualify for is applied against my loan balance. This letter is required by a current lender and is necessary to be approved for financing. As a result, I am requesting your assistance with these matters as Fed Loan Servicing is refusing to assist me with my requests. Thank you in advance for your assistance. Sincerely, XXXX XXXX XXXX, XXXX, XXXX XXXX XXXX, XXXX
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08/15/2018 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Confusing or misleading advertising
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Web |
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Re : XXXX XXXX Student Loan Provider : XXXX XXXX Account # : XXXX On XX/XX/2018 I contacted XXXX XXXX XXXX XXXX at XXXX regarding a Loan Forgiveness Program to inquiry if I meet the qualification for the program and was told that I did. I was told that {$49000.00} of my {$59000.00} student loan would be forgiven and I would only be responsible for repaying {$10000.00}. I was told that I would make 6 payments of {$190.00} and that my payments would decrease to {$40.00} thereafter to satisfy the balance of the {$10000.00}. I was emailed a copy of the Fee and Service Schedule to sign and my first payment was taken.
From that point on I begin working with XXXX XXXX with XXXX XXXX XXXX at XXXX ( Toll Free XXXX ) who informed me that my Loans had to be consolidated through one of the approved Department of Education programs before it could be forgiven. Although I was skeptical I proceeded with the process because I was told this was standard procedure. I was told that the process would take 3-6 weeks.
After my loans were paid off through XXXX, I was told that my new loan servicer was XXXX and notice that the total balance of {$59000.00} instead of the {$10000.00} ( I was told I would owe once transferred ). I immediately called XXXX XXXX and was told that in order for my loan to be forgiven I would have to pay 240 payments ( which is 20 years ) before my loan would be forgiven.
As I expressed to Mr. XXXX, I feel that I was mislead and that details of the program were withheld to get me to change loan servicers. I would have NEVER consolidated my loan to wait 20 years for them to be forgiven. The total amount of my loans {$59000.00} have been placed on my credit. The Fee and Service Agreement I signed only has me repaying $ XXXX- which further supports the deceptive tactics used to get me to change lenders. This program does NOT benefit me and am asking that an investigation be open on XXXX XXXX XXXX XXXX and XXXX for fraud and false advertising.
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01/29/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Since XX/XX/2017 I have been in contact with AES to inform then that I am in school. They made minimal effort to properly inform me of information about my loan. Every time I have called I've given new information. When I spoke to someone in XX/XX/XXXX they said they sent out an in-school deferment form for me to sign, which I did not receive. I called to ask them to send it again earlier this month, they told me that I should've received it in my electronic inbox instead of by mail and that they would be sending it again that way. A few days later I receive an email stating I am not eligible because my account is in delinquency. I haven't made payment because I have been under the impression that my in school deferment would be rightfully instated, just as it has with XXXX. I contacted them again early last week and they told me that my school never submitted enrollment verification with the XXXX XXXX XXXX. I call the school who provides me with dates in XX/XX/XXXX that they have submitted my enrollment verification. This prompts me to call the XXXX who provides me with all of the dates starting in XX/XX/XXXX that they provided AES with verification of my enrollment. Throughout my multiple calls to AES over the week they give me varying excuses as to why I they can't provide me with in school deferment until finally a manager calls and tells me this morning that it's been five years school my loan has been disbursed therefore making me ineligible for in school deferment and I am out of options. I am distressed by how ineffective everyone I've spoke to has been since my contacting them in XX/XX/XXXX, and my credit score has dropped. Currently I am in a XXXX XXXX XXXX XXXX XXXX program and had I known that I was ineligible for in-school deferment back in XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and so forth, I would have found a way to make the payments back then so my credit score would not have dropped and my account wouldn't have been in delinquency.
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03/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I consolidated 26 federal loans into one loan. The amount of the loans totals {$290000.00}. I have applied for Public Service Loan Forgiveness ( PSLF ). I have worked in public service since XXXX and have provided employee certification. Prior to consolidation I had 24 months credited for PSLF under the Cares Act waiver since XX/XX/XXXX. I have been waiting for review of my loans that are from XXXX for the recently announced waiver since XX/XX/XXXX. I spoke with a Fed Loan representative in XX/XX/XXXX and they went through various inaccuracies on my loan accounts ( in-school deferments not accurate and prior payments not being counted ). Fed Loan stated that they would submit to Department of Education for a manual review but it could take months.
In XXXX of XXXX I decided to consolidate my loans so that I could get the highest payment counts once the waiver was applied. The consolidation went through fine. I then however, received the attached letter indicating my account had been reviewed under the waiver and now I only have 2 months! I inquired about this error and received a confirmation letter ( attached ) that is was accurate.
I absolutely know that this is an incorrect count. My loans have not been processed under the waiver or there is something terribly wrong. These types of communications cause extreme anxiety and stress and I do not know what other options I have to get this corrected since Fed Loan is indicating that it is correct. I can not get anyone to respond via emails and social media direct messages. They do not answer their phone for hours so that is not realistically an option.
I am just looking to have accurate communication. I realize applying the waiver takes time and I fully anticipate once it is applied there will still be inaccuracies that I will need to address but these types of communications are irresponsible at best.
Thank you for your assistance on behalf of myself and all XXXX XXXX borrowers.
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09/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
My loan servicer, the Pennsylvania Higher Education Authority ( PHEA ), will not approve my request to change to an Income Driven Repayment Plan, even though I have submitted all the required documentation. They have also rejected my request to receive public service loan forgiveness credit for a 17-month period of qualifying employment, even though I have submitted the required paperwork more than once.
On XXXX XXXX XXXX, I submitted the required forms for changing my loan repayment plan via certified mail. As required, I included a copy of my most recent federal income tax return.
I still had n't heard anything by XXXX XXXX XXXX, so on that date, I contacted PHEA via phone. I spoke with PHEA Employee XXXX, employee ID # XXXX at approx. XXXX. ( Hawaii Standard Time ). She stated that my income-driven repayment ( IDR ) request was still pending because we receive hundreds of thousands of forms a day and two weeks was not enough time to process my IDR request. Instead, she said it would take 1-2 months or 1-2 billing cycles in order to process the request. This surprised me. I told her that she had not been helpful, but that it did n't sound like she could be helpful, and then I ended the conversation.
The very next day, PHEA sent me a letter stating that they could not process my IDR request because they had not received a copy of my federal income tax return. Because I actually had submitted a copy of my income tax return, their stated reason did n't seem credible. Rather, it seemed like a reprisal for complaining about slow processing time.
I have another, separate problem with PHEA. I was employed as a XXXX XXXX for the XXXX XXXX XXXX for a 17-month period in 2013-2014. This counts as qualifying employment for loan forgiveness purposes. Accordingly, I submitted the required forms, signed by my previous employer, in order to receive credit for this period of public service. PHEA continues to reject my application for service credit.
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06/20/2017 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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This is my 3rd attempt at trying to resolve this matter with FEDLOAN. FEDLOAN re fuses to update inaccurate and misleading information on my credit report. Due to the multiple number of accounts listed with this servicer, the reporting of this erroneous information has caused me missed opportunities for lower interest rate opportunities as well as caused me great XXXX XXXX and XXXX trying to communicate and appeal to the servicer to adhere to the FCRA advisory opinion which is attached and thus state s : " Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) T hus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA. ' ' FEDLOANS failure to u pdate the CRA of the RETROACTIVE forbearance status that ultimately corrected the late payment history is a direct violation of the FCRA S ection 623 ( a ) ( 2 ) as well as Section 607 ( b ) which should promptly be addr essed.
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06/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/XXXX, I received an email from several student loan companies telling me it was time to re-certify for Income-Based Repayment. On XX/XX/XXXX, I filed re-certification paperwork with www.studentloans.gov -- copy of email verification attached. On XX/XX/XXXX, I received notification from American Education Services that the student loan re-payment paperwork was received from www.studentloans.gov -- copy of email attached. On XX/XX/XXXX, I received an email from American Educational Services that I was denied the request for income-based repayment, with no explanation given, and told to see an upcoming letter for the reasons -- copy of email attached. I recently received TWO letters on XX/XX/XXXX from American Educational Services, both arrived on the same day and both dated XX/XX/XXXX. The first letter stated that I was denied because " I applied too early '', the second letter once again stated I need to re-certify for Income Based Repayment given a due date of XX/XX/XXXX. Then rejected for " too early '' and told to reapply again with deadline. I called the company today on XX/XX/XXXX to discuss the issue. The customer service representative told me I should consider re-applying in XX/XX/XXXX!!!, because of some XX/XX/XXXX date in their system, despite the fact that the letter has a deadline of XX/XX/XXXX. I told the rep about the XX/XX/XXXX date and the rep said " try applying again end of XX/XX/XXXX and see if that works ''. Terrible! I have not had this kind of problem with ANY other student loan company. All my other student loan companies have received the same info from studentloans.gov at the same exact time in response to annual re-certification and approved my request with no hassles. I am greatly dissatisfied. People should not be treated this way and have to be at the mercy of random games played by a student loan company, when you have no clue what you actually need to do to satisfy their rules for Income-Based Repayment.
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03/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have worked as a XXXX XXXX sinceXX/XX/XXXX to present. I worked for the XXXX XXXX XXXX XXXX XXXX XXXX XXXX from XX/XX/XXXX toXX/XX/XXXX and for the XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX from XX/XX/XXXXto present. I certified both employers with the PSLF program. I have been making payments on my loans since XX/XX/XXXX without interruptions, deferrals, forbearances, or late/incorrect payments. On XX/XX/XXXX, I received a payment-tracking letter stating that I had made 40 qualifying payments from XX/XX/XXXX to XX/XX/XXXX. This is incorrect. I have made 51 qualifying payments from XX/XX/XXXX to XX/XX/XXXX ( 4 years and 3 months = 51 months ). I made numerous calls to inquire about the 11 missing payments and onXX/XX/XXXX, and XXXX XXXX XXXX requested an audit to correct the payment tracker. It is now more than 10 months since the audit was requested and I have not yet received the results of the audit.
Although the payment tracker is missing 11 payments, a XXXX XXXX XXXX agent ( Employee ID XXXX ) told me that following 9 payments are the only payments at issue : 1. XX/XX/XXXX- XXXX XXXX XXXX 2XX/XX/XXXX- XXXX XXXX XXXX 3. XX/XX/XXXX- XXXX 4. XX/XX/XXXX- XXXX 5. XX/XX/XXXX- XXXX 6. XX/XX/XXXX- XXXX 7. XX/XX/XXXX- XXXX 8. XX/XX/XXXX - XXXX XXXX 9.XX/XX/XXXX- XXXX XXXX XXXX I have uploaded all the documentation I have to XXXX XXXX showing that these payments were properly made. Every month I call to follow-up on the audit and I am told that all missing payments are still at issue they can not tell me when the audit will be complete. There is a Massachusetts law suit brought by the MA attorney general about this same issue. In addition, numerous classmates I have contacted in CA report similar issues with their payment tracker being incorrect and being unable to resolve this issue with XXXX ( despite having documentation showing payments were properly made ). Please let me know if you need any additional documentation.
Thank you, XXXX
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07/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/XXXX, my wife received a request from fedloan servicing asking her to recertify for the income-based repayment plan ( IBR ). The recertification application was due by XX/XX/XXXX. We completed the IBR recertification application and uploaded it via fedloan servicing 's online portal onXX/XX/XXXX. We received confirmation that it was received on XX/XX/XXXX.
I followed up with a call to fedloan servicing and spoke to a customer service representative. They assured me that the application was complete and that the newly calculated payment ( that would last for a period of 12 months : XX/XX/XXXX - XX/XX/XXXX ) would begin without interruption on XX/XX/XXXX. We later received a communication re : a " hold '' on the account. Again, we called to ensure that the application had been processed correctly and that the new payment would be recalculated and applied to the XX/XX/XXXXdue date. We were once again assured that the new payment would be calculated after theXX/XX/XXXX payment ( i.e., the 12th payment of the cycle ) was applied and that the XX/XX/XXXX payment would reflect this new amount.
However, today, on XX/XX/XXXXwe reviewed our payment due on XX/XX/XXXX and noticed that the IBR recertification application had not been processed correctly/timely, as the XX/XX/XXXX payment was reflecting as unchanged ( it should have gone down as my wife 's income decreased substantially ). I called and spoke with XXXX and XXXX. XXXX indicated that she would submit an " expedited request '' to have the payment recalculated and applied for XXXX. She said that this would be completed by Friday, XX/XX/XXXX and reflected on the XXXX statement. I asked that it be reflected on the XXXX statement and she indicated that my wife would have to make this request. I tried to explain that this is not a new request as this should have been done in the ordinary course of things had the paperwork been processed correctly back when we submitted it in XXXX.
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07/19/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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AES/NCT/XXXX have multiple credit marks on my credit. I never signed an agreement with NCT/XXXX and I have no proof they still own my debt since NCT is a trust ( not a lender which AES claim ). It is illegal to claim NCT is my lender when I never signed an agreement with them. I have multiple marks on my credit which AES claims they ca n't remove even though they are the ones reporting on my credit not NCT/XXXX and AES/NCT is on my credit report even though I never signed an agreement with either company. AES claims NCT will not remove any items from my credit ( they are lying because they can remove them ). I hate dealing with AES because they are bunch of liars and XXXX XXXX is a XXXX because she does n't know she is talking about. She claimed last year that I gave them my mother 's number when the XXXX party collection XXXX actually changed my personal information without my permission. I would n't give my mother 's number out to anyone but she claims I did and never apologize for the misinformation. AES often give out bad information because I record their calls. I will urge everyone to start filing complaints with CFPB so AES can be shut down. They are engaging in illegal business practices by claiming NCT is my lender when they are a trust. NCT does not lend money out because they are a XXXX party debt buyer of student loans which means they must adhere to the FDCPA and FCRA plus the trust regulations. I want all negative items removed from my credit because I do not want to deal with AES anymore because they are an evil company that should be shut down. I also have reps sending my debt forms by email even though I have told them several times, I will NEVER DO AUTO DEBIT WITH AES SO STOP SENDING THEM TO ME. I do n't trust AES to go into my checking account so there is no need to shove this product down my throat. I want see proof that NCT is the lender of this debt, I need to see paperwork that shows I signed an agreement with NCT/XXXX.
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01/07/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been enrolled in PSLF since I graduated XXXX school in XX/XX/XXXX. I believe I was officially enrolled as of XX/XX/XXXX. I was initially with XXXX XXXX, then XXXX and now Fed Loans since XXXX. I have been having issues with my number of loan payments being reported inaccurately. I have not missed a single payment since I enrolled in PSLF. In fact I overpaid by accident about 2 yrs ago and it put me in " Paid Ahead '' status. I still continued to make monthly payments even though it said I owed XXXX dollars. I asked fed loans to do a manual count in XX/XX/XXXX. They responded back to me in XX/XX/XXXX stating that they corrected my counts but did not provide details of what exactly they corrected. They told me that they were going to provide me an excel file that shows all the payments that were counted but I still have not received that. They also sent me a letter in XX/XX/XXXX that showed how many payments were counted from each of the employers for whom I turned in the employment certification for. I did my 2 year fellowship at XXXX ( XXXX XXXX. XXXX XXXX ) at XXXX XXXX. The letter dated XX/XX/XXXX shows that ZERO payments are counted from when I was at XXXX XXXX, even though I turned in my employment certification. I asked Fed Loans to correct this but have not heard back from them still. I had initially used GL Advisors to help me enroll in PSLF in XXXX. I learned from Fed loans that they did not turn in all the paperwork for all my loans at the same time. So I understand that the starting date of my loans might be off by few months, however I think they just completely missed 2 yrs worth of payments when i was in fellowship XX/XX/XXXX-XX/XX/XXXX, or else maybe when I was in paid ahead status, they did not count those payments, I am not sure. It has been extremely frustrating dealing with Fed Loans trying to get an accurate loan payment count. The last employment certification I turned in was in XX/XX/XXXX for my current employer.
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08/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Complaint # 1 : In earlyXX/XX/XXXX, I requested an update to my monthly payments with Fedloan Servicing ( or Pennsylvania Higher Education Assistance Agency ). It took Fedloan 3 months to switch me to a new payment plan. In those 3 months, I was in forbearance, which meant I lost out on months worth of payments towards my Public Service Forgiveness Loan program. Please note, I contacted Fedloan before XX/XX/XXXX about updating my repayment plan.
Takeaway : Fedloan Servicing purposely took their time to switch me over so that I would be in forbearance longer.
Complaint # 2 : Following the update to my monthly payments, a " late/missing '' payment started appearing on my account homepage and I started receiving letters about it from Fedloan. When I contacted Fedloan ( because I 've been enrolled in direct deposit sinceXX/XX/XXXX, so how can I have a late/missing payment? ), I was informed that the payment update created a glitch on their end and that the " late/missing '' payment was incorrect and would be removed. That was in the summer of XX/XX/XXXX ; it is XX/XX/XXXX, the " late/missing '' payments are still on my profile, I 'm still receiving emails and now inquires about it when I call Fedloan. And when I do remind them that the mistake is theirs and should have already been resolved, I get the runaround.
Takeaway : Fedloan Servicing incorrectly billed me for a late/missing payment and is incompetent in fixing their mistake.
Complaint # 3 : In XX/XX/XXXX, a customer service rep informed me of the qualifying payments I have made towards my Public Service Loan Forgiveness Program. When I received the official letter from Fedloan, my qualifying payments were less than what I went over with the rep.I followed up with Fedloan, and of course, no explanation other than it would be put in review, which could take months to address.
Takeaway : Fedloan Servicing is purposely and unprofessionally, reducing the number of my qualifying payment.
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02/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Aes credit XXXX XXXX XXXX XXXX, XXXX Whom make concern, i was working with one Employee, she did everything help me filled out a from for XXXX from VA Dr XXXX which from server XXXX, when working the lady, she new about my illness. My Doctor XXXX send to Aes twice first abbreviated words, then i got that he needed to send form without no abbreviation, which doctor XXXX did, so i thought everything was okay, but it was n't until Aes turn their loans over to XXXX.
Which XXXX did work with me and doctor XXXX, which i was granted XXXX hardship.AES was calling me they over and over, i even had a AES a employee, she told me, to get XXXX over it, talking about my XXXX So call back got a hold supervisor. Then i asked for my phones calls notes, then told i could not get them, that they turn my loan over XXXX. But mean time i thought my XXXX was taken care of by AES, it was n't until I got a letter from XXXX that my loan was never taken care of, so i look on my credit report where AES show me beening late on my AES over and over, which if i have to i get information from my when forms where sent.All i asked to get a copy of all phones conversation and letter send out to me and form for my Doctor. XXXX one lady employee work with me to get all paperwork very nice, she knew my illness. My name is XXXX XXXX XXXX, my old address was XXXX XXXX XXXX, XXXX XXXX XXXX when we was working on XXXX form. My society security number is XXXX .my new address is XXXX XXXX XXXX, XXXX XXXX. XXXX. All i ask for AES give you all my phone calls and letters send to me and Doctor XXXX XXXX form send to AES released a copy to you. AES has hurt my credit report many years, which my Doctor send them the correct paperwork, which they said they lost. All proof are in all my Aes phone calls and letters.
All i am asking for my credit report to be fixed and a letter that AES, was at fault because of bad training of thier employees, how treat people with XXXX.
Thank You XXXX Bless
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04/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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During the pandemic, my loans were placed on 0 % interest and in forbearance. However, I continued to make monthly payments and was able to pay off down my loans.
Last week, I applied to recertify my XXXX plan. Immediately following my application, I was sent a two sentence notice that stated I did not qualify. There was no guidance in what I was qualified for to help with trying to " guess '' what my repayments would now be given that the forbearance is ending and that I had paid down some of my loans during this timeframe.
I tried to utilize the calculator but it provides ranges of monthly payments. There is no solid answer until the actual loan turns back on for repayment and I'm told here is what you have to pay... so YOU figure it out.
I've never missed a payment. I didn't vote for XXXX because he promised " forgiveness '' of loans, and I'm not out there promoting the legislatures who are trying to have loans blanketed " forgiven. '' I literally just want to know what my repayment amount will be with an ample amount of time to adjust my finances accordingly on my end. It is unfair to me and the other individuals out there who are trying to repay their loans but can't get a straight answer. I understand " COVID '' and " other factors '' have contributed to the problems were are seeing with loan servicing providers ( and for that, the rest of this nation and world ), but how can you expect a consumer to repay a loan with the click of a switch, without knowing in advance what that prepayment amount will be? How can a loan servicer expect their consumers to balance between mortgage/rent, gas, rising energy costs, rising food costs, and pay down their debt with stagnant wages?
All I am literally asking for is my repayment amount with some advance notice to readjust my monthly expenses so I know where I have to cut costs to afford the repayment because right now I'm left guessing with a spectrum of what it could cost for repayment.
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03/30/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
I consolidated my loans in XXXX. I owed approx. {$40000.00}. I paid every month until XXXX where I was told my loan was sold and it indicated I did not make any payments and owed {$48000.00}. I was struck with XXXX XXXX and couldn't get to my loan. It was sold several more times. I was part of the XXXX XXXX Class Action in XXXX and the loan should have been cancelled at that point. My loan instead was sold to XXXX where I was told I owed {$59000.00}. I was part of the XXXX lawsuit in XXXX with a personal validation number of XXXX where again my loan was to be cancelled. It wasn't. It was sold again to XXXX XXXX where I was told I owed {$96000.00} where the only record was of two loans from XXXX. I have never taken out a student loan since the consolidation loan in XXXX. My loan then was sold to FedLoan. In XXXX, I went to regulatory resolution services for the federal government and was given an email saying that I should give FedLoan this information that indicated I would be in the class action lawsuit for XXXX XXXX ( see attached email ). My loan was sold to FedLoan where it stands right now and am told I owe {$96000.00}. I sent that information to FedLoan but they say they don't care they paid for my loan and I owe {$96000.00}. I went to XXXX and had them do an investigation. After 2 months they agreed that my loan was cancelled due to the XXXXt Class Action Lawsuit. XXXX has taken the loan off of my credit report and the other two credit reports are in the process of doing the same. FedLoan still refuses to remove this loan that I no longer owe. Can you please make FedLoan remove the loan off of the student loan app and release me from this nightmare. I have not been able to buy a home or do most things due to the outrageous student loan that I did not take out. I paid on the loan for almost a decade and was told I didn't pay a XXXX and now I owe {$100000.00}. I'm in a federal loan nightmare and I just want out. Please please help.
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11/09/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is the 4th or 5th complaint I've been required to file around the PSLF program. The most current issue is that despite having received a document directly from FedLoan in XXXX with verification that all 120 qualifying payments had been made for the PSLF program and having qualifying employment, my PSLF approval continues to be delayed for no clear reason. My most recent attempt at getting approval began XX/XX/XXXX when I applied then received a message from XXXX on XX/XX/XXXX stating they didn't like my electronic signature so that same day I provided them with a new signature on the PSLF application. I received a message two weeks later XX/XX/XXXX from FedLoan again stating that they've received my PSLF application. Months passed and I heard nothing so I contacted FedLoan customer service on XX/XX/XXXX and inquired on the status of my PSLF application and expressed confusion over why it was taking so long to process when I had completed my 120 qualifying payments back in XX/XX/XXXX and FedLoan had already provided me with documentation of this. The FedLoan customer service staff told me that my PSLF application ''had been approved just that day and the letter was so hot off the press she couldn't even access it to read it ''. She stated that it was ''mailed out that day ''. I confirmed several times with her that it had been approved and she stated that the only reason '' FedLoan was unable to make the loan balance zero right now was that they needed Department of Education Approval first. '' Although this was a strange explanation and a literal ''check is in the mail '' response, I had no choice but to accept what information was provided. It's now been 10 days and I've received nothing, either electronic or paper on the status of my PSLF application. I should've been done with all of this in XX/XX/XXXX but here we are in XX/XX/XXXX still having everything drug out with zero explanation for why FedLoan continues to delay my PSLF.
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06/22/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I began paying back my federal student loans with the USDE in XX/XX/XXXX with a Standard repayment plan. I began working for the XXXX XXXX XXXX, or XXXX XXXX, in XX/XX/XXXX. I believed based on the requirements of the Public Loan Forgiveness Program that I was eligible for this program. I was always on time and had not missed a payment and would have 10 years of XXXX XXXX by XX/XX/XXXX and had been told my repayment was Standard on all of my loan documents and website. I applied to get certified for the loan forgiveness in XX/XX/XXXX but XXXX XXXX, who took over for USDE, told me that my repayment plan was not eligible because it was a " Standard Extended '' plan and not just a Standard plan even though there was no mention of a different payment plan than just " Standard '' on all of my loan information provided by USDE and XXXX. So, without having this information I went years believing that I had everything in order to get this forgiveness to find out that I did not. Also, I was paying a high interest rate the entire time thinking it would be worth it in the end. Instead it ended up costing me a lot of extra money in interest that I could have avoided have I been given the correct information by the loan servicer. Since they denied the certification of my student loan payments I immediately refinanced the debt in XX/XX/XXXX with a private bank, XXXX, that refinanced student loan debt and reduced my interest rate by 2 %. It will be another 10 years for me to pay the student debt off. So, I will have been paying on my student loans for 23 years. The failure of USDE and XXXX to properly label my repayment plan cost me a lot of money in interest as well as the benefit of the loan forgiveness program that I believe I was entitled to based on their requirements. I am beyond angry with them and would like to take part in any class action lawsuit against them for monetary damages from their negligence in their handling of the PSLF program.
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04/26/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive notice of right to dispute
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Web |
Servicemember |
On XX/XX/2019 I spoke with a representative before I filed to re-certify my income driven repayment plan with fedloans.gov. I explained to her my situation ... that although I was making more money than the previous year, my financial obligations had also changed. My living situation had drastically changed. I am a single parent with a XXXX year old who is starting school in XX/XX/2019, which I have to pay $ XXXX monthly for ( not by choice ) and I also now live on my own paying a $ XXXX monthly mortgage. I was living with my parents before and was not paying rent. I moved out of their house ... now XXXX years old. I could not afford an increase in monthly student loan payments. I was paying about $ XXXX monthly, in student loans at the time. I was seeking some form of financial assistance from the Fedloan.gov student loan representative. She told me there was nothing she could do because I did not have any forebearances left and I made too much money to qualify for a hardship deferment. I in fact had a serious hardship, and was considering defaulting on my loan because of it! This interaction with this representative made me realize why people just give up paying their student loans, and let them go into default. Its bad enough that a loan that started with XXXX/XXXX at {$80000.00} turned into {$190000.00} from just the unfair interest that accrued over a few years ... but when your trying to just keep your payments the same and reasonable so that you can support your family, and you are not given any options ... it makes student loan companies look that much more shameful and abusive. As of XX/XX/2019, Im paying {$620.00} a month towards this horrendous student loan that keeps increasing, although I graduated from college over a decade ago and it has ruined my credit and forced me to consider it not being worth trying to pay anymore, so that I can provide for my daughter and I, without the grotesque hardship it is creating for us.
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10/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I spoke with the loan company and they said they would put a deferment on my account. This was not done. Furthermore and most importantly I have one account number to reference to that is supposed to apply my payments to both the subsidized and also the unsubsidized loans. For some reason the loan company does not do this. This has made a jurastic negative impact on my credit report rating. I have made several calls including one with a representative from the school stay on the line with me to try and get information about my account and three possibly four separate occasions a representative has hung up on me. More than once I have asked for a supervisor and wrote requests for someone in charge to contact me. However, the only calls I receive are automated robo-calls and if I do manage to speak with a human being, they hang up on me and refuse to let me speak with a supervisor. I have been more than nice to whoever gets on the phone but I can not get the balances, dares, why they are only applying my payments to the subsidized loan and nothing applied to the other. I write a note on every single money order for them to apply to both loans. I can not do anything to get them to do this. If I had two separate account numbers, then I would be able to. Unfortunately I have one and through calls, notes on the acutual money order to apply to both loans and letters to apply payments to both loans they will not do this. If this is n't illegal, it should be. Until this is settled or my entire loan is paid in full, my credit score will continue to hender buying a house, a new car, or do anything that relates to a credit score rating. This also includes even being able to move to an apartment complex that requires a credit check. Please contact me if you have any advice on how to fix this issue because I am out of ideas and this company American Education Services will not apply my payments to both loans. Though I have only one account number.
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10/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XX/XX/2022 I received XXXX notices of loan forgiveness, however, I dispute the calculation of payments that qualify for a refund. After multiple calls with my loan servicer ( Fed Loan Servicing ) from XXXX to XXXX that did not resolve the issue, I filed XXXX XXXX XXXX XXXX through the XXXX XXXX XXXX XXXX XXXX XXXX site on XX/XX/XXXX. To date I have not received as status update, nor can I determine where I can find out the status. A copy of my Reconsideration Request is attached.
On July 21st, I spent more than 3 hours on the phone with Fed Loan Servicing, XXXX, and Federal Student Aid trying to determine who has my information. Fed Loan Servicing said I need to call Federal Student Aid ; XXXX doesn't even have me in their system and told me to call Federal Student Aid ; and representatives in the XXXX XXXX XXXX Forgiveness and Discharge department told me the loan servicers are handling reconsideration requests. I note that XXXX hosts the reconsideration form on its site and sent the confirmation email I received immediately after I filed the request, so I expect XXXX to know what is going on with my request.
On XX/XX/XXXX, I submitted a formal complaint on the XXXX website. On XX/XX/XXXX, I received an email that did not acknowledge my specific concern but provided information I ALREADY HAD AND USED for Fed Loan Servicing and XXXX and stated my case was closed.
On XX/XX/XXXX, I filed a complaint with the Pennsylvania Higher Education Assistance Agency ( PHEAA ) Office of Consumer Advocacy using my Fed Loan Servicing access. As you will see in the attached email correspondence, they continue to evade my question about the Reconsideration Request and provide me information as if they have not read my complaints.
I am EXTREMELY FRUSTRATED to learn NO ONE seems to know who is handling PSLF Reconsideration Requests and even more worried that no one is reviewing what is filed. Furthermore, I believe I am still owed {$2500.00}.
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09/08/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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Fed Loan Servicing has been deceptive and unfair in managing my account. I have made diligent payments to my loans on the Income Based Repayment Plan for over 5 years -- I have never once missed a payment. I recently received notice that my income has surpassed the amount to qualify for reduced payments under the plan. I called in to ask questions about my options on XX/XX/XXXX and spoke with an agent named XXXX. She told me that I qualified for another program that would reduce my monthly payment and on the phone, led me through the screens to have my payments reduced. She did not explain to me what the consequences would be in terms of having my interest capitalized and also the differences between the IBR plan that I was currently on and the plan that I would be changed to. Instead of explaining the consequences, ( Namely, interest capitalization, my payments being determined by a larger portion of my " discretionary income '', the changes between the plans in terms of marriage and family size, and the change in the maximum standard payment under the different plans ), she had me click through screens without my knowledge of what was being done and in this process, committed an act of omission. I called in when I saw the interest capitalization and had then started doing more research. What I found was that the plan I had been on was a much more beneficial plan and even though I am currently over the income floor, I still would have a maximum payment that is much lower and I could in the future requalify if my family size or income changes. I spoke with multiple agents, supervisors and managers, ( I have names and numbers ), on XX/XX/XXXX and XXXX and requested that the action taken on my account on XX/XX/XXXX be reversed. This action was refused. I was not allowed an audio recording of the original phone call and the agents apologized but would not reinstate my previous plan, leaving me on a plan that is not in my best interest.
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05/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was on an Income Driven Repayment Plan last year and didn't have any issues before I had to recertify this year. I'm also on the PSLF. I have been at the same job for over 10 years. They continued to deny by PSLF, claiming that my employer didn't fill in the correct dates and this was incorrect. I resubmitted the paperwork and it was certified. I call the provider to find out how may qualifying payments I have and she couldn't answer the question or simply refused to answer.
On or about XX/XX/XXXX, I received a notice to recertify my IDR. I submitted my IDR request on or about XX/XX/XXXX, I received a letter XX/XX/XXXX, indicating that my amount was going to be XXXX, after being denied for supposedly not submitting the correct paperwork several times.
They have now recalculated my monthly payment a total of three times all based on the information that I've submitted. They failed to review any of my documentation before determining their decision to deny them every time and then turn around and approve.
I have requested a forbearance for the month of XX/XX/XXXX, XX/XX/XXXX. I called in XX/XX/XXXX to request a forbearance until XX/XX/XXXX, since they continued to drag their feet making a decision. Today at XXXX XXXX they took out a XXXX payment from my account, after I was told that I was in forbearance until XX/XX/XXXX. My payment amount in XX/XX/XXXX is now XXXX, which I'm fine with, until they change it again. The numerous calls and correspondence back and forth with this company is tiring and frustrating. This process is absolutely ridiculous. When I open my mailbox and see anything from FedLoan my stomach turns. HEY WAKEUP CALL AMERICAN DREAMERS- HOME OWNERSHIP IS OUT IF YOU HAVE TO GET FUNDED!! Become very familiar with your student loan provider because you don't have choice as to who services your loan, unless you find a legitimate bank and do it privately. Meet your new life partner ... ITS CALLED STUDENT DEAD DEBT!
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07/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I currently have a Fedloan that I began to pay on as of XX/XX/2016. The payments are never decreasing. I originally took the loan out for {$27000.00} and it then totaled {$50000.00} due to interest which is absolutely crazy and they never told me it would come out to that much interest. Secondly, I am in this Public Service Loan Forgiveness Program which after 120 qualifying payments they are to forgive the rest. Well, every time I make payments and ask they never go towards the qualifying payment but yet never have an answer of what QUALIFIES for the payments. And the topping on the cake is that lately for the past three months, they have been cashing the checks with all the wrong amounts. The payment is XXXX. This past month they only cashed the check for XXXX dollars when the check was written for XXXX dollars and it was written in three areas. They then charged me a late fee because they stated that I only sent the check for XXXX which I have the check in my bank statement for XXXX. They charged me XXXX after and stated I was late. The month before that they cashed a check for XXXX luckily I had enough in my account for that when the check clearly stated XXXX I called them multiple times on this matter also and they have no response just that they messed up but surprisingly I still owe the money like its my fault. Then the previous month before that I used my debit account well AFTER the payment was late they notified me a week later that the payment never went threw even though I wasn't late on the payment and they never told me the payment never went threw. I am very dissatisfied. The people working there never know anything, it is so frustrating meanwhile, I am the ONLY one probably paying these loans and they give me a hard time. Please tell me you can do something for me because what they are doing is wrong! And I need someone to get this right! Thank you. Please email me back at XXXX or call me at XXXX XXXX XXXX Thank you
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07/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Can't repay my loan
- Can't get flexible payment options
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Web |
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I am an XXXX who recently finished my XXXX, no in XXXX. I had previously been in forbearance as I was unable to make payments in residency. I received notice XX/XX/XXXX that my forbearance period was ending. I then promptly signed up for an income-based repayment plan, as I wanted this to initiate before my forbearance period would end. I applied for a new XXXX plan ( the REPAYE ) and waited the requisite 14 days. I was rejected and they said this was because I was still in forbearance ( even though I had received notice it would be exiting ). I then had to submit a separate exit from forbearance application, and resubmitted my IBR plan application. This was not processed in time for the posted $ XXXX+ payment I could not afford ( off of a standard payment plan I was kicked to after being rejected from the initial IBR application ). In order to then avoid defaulting, I was forced to go BACK into forbearance, which recapitalized my loan. I was told that then, after posting a standard reduced payment, my IBR would go into effect. I did so ( twice actually over 2 months XX/XX/XXXX and XX/XX/XXXX ), and the IBR payment STILL was n't processed. For whatever reason, that initial Forbearance only applied for one month, so now I 'm looking at another {$2000.00} posted payment from my direct deposit. After calling yesterday and demanding to have my IBR application processed I was promised it would be processed that day, or the following, but it is still no done as of XXXX. Consequences of all of these delays : time ost on the phone, trying to followup on processes that should be performed automatically. Missing out on the interest reduction benefit of direct deposit ( they keep cancelling it so the {$2000.00} charge is n't pulled from my linked checking account ). I 'm also missing out on the opportunity to make my 120 qualifying payments for the public student loan forgiveness program. Finally I was recapitalized when I did not want to be.
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07/08/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Hello my name is XXXX XXXX I have been re-paying my student loans since I left college in XXXX. I worked for a nonprofit for eight years for the first three years I was not told about the public service loan forgiveness program and in fact I found out about it in by chance of course none of my previous payments were going to work even though I was working at a nonprofit and making payments so I had to go on a special loan program and started making payments towards the public service loan forgiveness. Then at some point Fed loan consolidated my loans I can not tell you why because there seems to be literally no advantage to myself for that ... But at that point it started by public service loan forgiveness program over again I was never made aware of this I have made several complaints about this up the chain at fedloan. Theres no reason why I who have been making payments on a public service loan forgiveness plan would want to jeopardize that I was never told us it was completely missed managed and once it was done it was unable to be fixed. This happened when I started my new job which was also a government non profit in XXXX. I have asked Fed loan to provide me with a recorded conversation in which I was made aware of the terms of the consolidation and its effect on on my pslf or a that I even agreed to consolidation and nothing was ever provided to me. I was always sent to someone specific to the PSLF program for guidance and they should have been aware and made me aware of this. To make things worse after getting married in XXXX I was now having to provide my husbands income only to find out that I now no longer qualify for the PSLF because I make too much money at that point I had been working at nonprofits for eight years.I was not sure where to go with this information or how to file a complaint if anything can be done but I do believe that my situation is unique that I have been completely missed lead and then its unfair.
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04/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have a number of loans serviced b y PHEAA. I also h ave a number of consolidated loans serviced by XXXX XXXX . I am currently paying, on-time, income-based repayments to the consolidated loans serviced by XXXX XXXX . I have been unable to get PHEAA to create an income-based repayment plan for the loans serviced by them, and so I have spent the past 6 months wasting deferment, which should be used only in cases of emergency, and not for staving off the ill-effects of PHEAA incompetence. 6 months ago, I submitte d IBR requests via XXXX The request sent to XXXX XXXX was processed immediately, and I began making on-time payments. Because this was my first time making loan payments, I assumed that I had everything squared away. 2 months later, however, PHEAA informs me that I am behind on payments. As it turns out ( and according to a CSR fro m PHEAA with whom I discussed this matter ), at the time that I submitt ed my IBR requests, PHEAA was not accepting online IBR requests f rom XXXX . PHEAA did not inform me of this, and so I was unaware, at the time, that the request had not been processed. For the past 4 months, I have submitted complete forms and supporting materials to PHEAA to attempt to create an IBR plan. Over these 4 months, PHEAA has had a number of failures : Thei r website would not pull from federal IRS forms, their online uploading system has been down, their auditors have failed to comprehend even the most clear documentation of income, In those 4 months, I have never had anywhere near the income to pay the required payment, absent an IBR plan. This means I have had to use my precious little deferment while dealing with constant delays and failures on the part of PHEAA. Not only that, interest has been accruing on accounts that should have begun receiving payment, had PHEAA processed, in a timely or accurate manner, any of the numerous IBR plan requests I have sent them in that time.
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04/29/2021 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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On XX/XX/27, AES began sending multiple emails in 1 day because the payment was late by 2 days. I've received 2 follow-up responses from Customer Relationship Analysts who I had repeatedly asked not to respond and that I only needed 1 email alerting me of the overdue amount. I'm being harassed by this company and am being treated unjustly, and my rights are being violated as a result. No agreement that says correspondence will occur because of delinquent payments is valid if it starts to encroach on breaking the law, which is exactly what this is doing. AES provokes these complaints. AES also records the conversations without my permission when I have told them on multiple occasions I do not consent to being recorded and that because Pennsylvania is a 2 party consent state, they are breaking the law. I'm going to have an attorney file a motion with the courts to subpoena all conversations that AES has kept on file where I have stated verbally that I do not wish to be recorded, yet they have defied that request and acknowledgement. AES is also unjustly delaying Student Loan Forgiveness for certain borrowers who meet the criteria in order to capitalize on interest charges to make a profit. This is a huge conflict of interest and is also considered fraud. The representatives who are tasked with responding to these complaints think they know what they are talking about, but they do not realize they are breaking the law or helping their Employer break the law. I intend to prove beyond the shadow of a doubt that all of this is occurring, and quite frankly, I will do what is in my power to have the company shut down or salaries reduced, or terminations made possible due to this overstepping of power.
XXXX XXXX should also be investigated for money laundering. If issues occur in a company that seems to benefit the overall company as a whole, it is usually always because the leader is profiting from this process, unjustly and immorally.
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02/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XX/XX/XXXX, I graduated from XXXX XXXX. I finished classes in XX/XX/XXXX and officially graduated in XX/XX/XXXX.
In XX/XX/XXXX, my loan servicer notified me that I had lost the subsidy on my subsidized loans due to exceeding the 150 % time limit for my program at XXXX. However, I started at XXXX in XX/XX/XXXXand was in a 4 year program. As such, to have exceeded 150 % of the length of my program, I would have had to make it through a 6th year at XXXX and start a XXXX in Fall of XX/XX/XXXXwhich did not happen. Furthermore, the notice was sent out before Fall XXXX at XXXX even began so the timing isn't right for that being the issue either ( cropped copy of the letter with dates shown and personal info removed is attached ).
I contacted my loan servicer and was instructed to contact XXXX. I contacted XXXX about this issue multiple times since them, and XXXX representatives stated I should have had no issues and that I hadn't exceeded the limit. I went back to my loan servicer with this information and asked what my next steps should be and they haven't given me any helpful responses. They have simply told me that my status is listed as " in school - part-time '' and my account has continued accruing interest it shouldn't be gaining yet. They haven't even acknowledged my concern about my loss of subsidy not have they explained why the paperwork they sent says I lost my subsidy due to exceeding a time limit that XXXX says I haven't exceeded. If there's another reason for it, they haven't offered one. It has accrued hundreds of dollars of interest at this point and haven't given me a meaningful response to any of my attempts to get this resolved. I sent another request to both FedLoans and XXXX today, XX/XX/XXXX, but I'm not confident anything will improve, so I've decided to file this complaint. All of my contacts to both XXXX and FedLoans were completed digitally, so I have full records of all responses if needed later.
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03/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I am ( at least attempting ) to be part of the public service loan forgiveness program.
Because my employer helps me with my payment due each month, I have multiple payments each month that come in at different times to satisfy my monthly balance. Due to this scattered payment, I have tried multiple times to get guidance on what payments count in order to ensure my total payments are qualifying each month and I am not making excess payments that dont count towards forgiveness.
The only regulatory requirement about the timing of the 120 payments is that they not be made later than 15 days past the due date, but I have been told that some of my bill satisfying payments may not be qualifying because they were made too early. I have been told completely inconsistent policies regarding early payments by different representatives and every time I ask for a written policy so that I can fully understand and ensure I am complying with it, I am told no written policy exists.
After my number of qualifying payments reported by the XXXX XXXX was far lower than the number I believed I had made, I promptly sought clarification. I was told the only way to review this was to make a formal request for a review of payments and wait for the company to complete a unilateral review that would take an entire year. This review would not provide any transparency or allow me to have a discussion with a human doing a review, all while 12 months of potentially qualifying payments pass while I am potentially still not making qualifying payments despite satisfying every bill because no one can provide me with a clear understanding of what the early paying policy for a monthly bill actually is.
This lack of transparency and failure to communicate requirements that end up disqualifying payments that public service workers are diligently making on their monthly bills completely defeats the purpose of this program and discourages program participation.
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07/15/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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All our loans were consolidated, or so we thought. When I called for a pay off amount in XXXX XXXX, I was sent via email a pay off amount, which was paid to the Department of Education on XXXX XXXX, XXXX, in an amount of approximately {$390000.00}. We received a paid in full notification. In XXXX, XXXX, I received a " welcome letter '' from Fed Loan Servicing saying that I owed {$8000.00}. With the Ombudsman Group and a Fed Loan Servicing agent, I was told the pay off amount was {$7600.00} which was paid off as part of legal proceedings on XXXX XXXX, XXXX. In XXXX XXXX, I received a called from Fed Loan Servicing saying that I now owed {$2900.00} -- I asked that the Ombudsman Group and Fed Loan Servicing supply me with how this could be because I received another letter on XXXX XXXX, XXXX that once again my consolidated loans were paid in full. There was no documentation that could support this claim and this battle would go on for nearly two years. On Thursday, XXXX XXXX, XXXX, I placed a called to a rep who is working on this for me and she told me that I did owe the monies and that I owed interest in the amount of {$400.00} and would try to get the interest written off. I should state that I had to place all the calls and I have documentations to this effect. Today, XXXX called me ( XXXX XXXX, XXXX ) to now say that I owe {$18000.00} plus 4 years of interest because of some consolidation error and interest rate mischarges on behalf of XXXX and Fed Loan Servicing. I have tried for over XXXX years now to pay off my student loan debt but I am unable to. Yet, I keep owing interest even though Fed Loan Servicing for the last two years is telling me that they are looking into it. I can not afford the {$18000.00} owed ( if I owe it ). I would need a complete recap of what exactly went on with my account. I do n't know where to turn to. The schools were XXXX College, XXXX XXXX XXXX College, XXXX College and XXXX University XXXX XXXX
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08/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Attention SERVICE RECOVERY TEAM XXXX XXXX XXXX PLEASE NOTE THAT I AM ADDING INFORMATION TO COMPLAINT ID XXXX SUBMITTED ON XX/XX/XXXX I MADE A PHONE CALL TO FED LOAN SERVICING PHONE ON XX/XX/XXXX, AND SPOKE TO XXXX, ID XXXX She informed me of my : Pay off age : XXXX yrs old Pay off amount : {XXXX0}, XXXX would not lose years paid into income based repayment plan prior. ( 6 years paid to XXXX would roll over to this plan ) General information to consider : I've made 13 years of loan payments total ... I paid $ XXXX month for 5 years ( XXXX ) before income based plan with XXXX XXXX XXXX I left XXXX in XXXX to seek a company that practiced ethics, which I thought was Fed Loan Servicing.
In XXXX when I was applying for the loan, with Fed Loan Servicing I was told I would receive credit for the years I was on the income based plan prior Fed Loan Servicing by the person fed loan servicing gave that responsibility to. ( XXXX, ID XXXX ) Now Im being told that I lost the 6 years that I paid into the income based plan because of the loan consolidation, which will cost me {$28000.00}.
I chose Fed Loan Servicing because XXXX was not forthright in sending me a complete break down of my loan payments until I filed a formal complaint with Consumer Finance Protection, which took nearly year to resolve.
No actual prospective payoff dates are given with the way the system is set up now, since borrowers must reapply for income based plans annually. Adding six years of payments to my existing program puts me into my mid 80s to complete this loan. ( a 35 year loan, with interest.
Loan forgiveness plans are confusing and the borrows are told conflicting information concerning payments. I was told on two accounts that I must consolidate my loans in order to qualify.
This results in large systemic ethical lapses, and consumers like myself are forced to be very proactive in rectifying poor lending practices, and lack of information given.
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04/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Previous CFPB Complaint # XXXX . I have been requesting Fedloan Servicing provide me with itemized billing of how my payments are being applied to the Public Service Loan Forgiveness program since XXXX . I have loans that were transferred to Fedloan Servicing since XXXX , that I have made payments on every month except for 6-9 mths of possible deferments, that show I have only 2 years worth of payments on. This can not be possible! I realized a discrepancy with my PSLF payments in XXXX and have made countless requests with Fedloan Servicing since this time. My efforts to get a full accounting of my PSLF payments have been to no avail. I therefore submitted a complaint with CFPB in XXXX XXXX to which the servicer stated they would be sending me a full accounting of my PSLF payments under separate cover. To date, I have received NOTHING! My frustration is compounded by the fact that Fedloan Servicing is the SOLE servicer of the PSLF program. So even if I transferred my loans to another servicer, I would still be forced to deal with Fedloan servicing for the accounting of my PSLF. Today, on XX/XX/XXXX , I have spoken with XXXX , a supervisor in Fedloan Servicing 's PSLF department who stated she was putting in an expedited request on my behalf and I would have a response in 3-5 bus. days. Although her tone seemed genuine, XXXX is now the 4th rep who has told me that an expedited request was being put in the system on my behalf since my CFPB complaint in XXXX XXXX . I have no faith in Fedloan Servicing 's ability to live up to its promises. They are by far, the worst servicer of student loans I have dealt with. Both XXXX and XXXX did far better jobs servicing my loans than this company. I would like the CFPB to do a serious inquiry into Fedloan Servicing and its PSLF accounting prac tices. With this abysmal level of service, I can not imagine I am the only person having problems with this company.
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03/16/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have had XXXX loans with AES and for some reason they had XXXX accounts for me. I would log into each account online and pay. In XX/XX/XXXX they had my birthday wrong and I faxed them my birth certificate and other documents they said the problem was fixed. I continued to pay. In XXXX XXXX they locked me out of my account. We called to resolve the issue and they said I did not have XXXX accounts and that they could not find the account we were locked out of and wanted me to fax my documents. I faxed everything and then in XX/XX/XXXX made another phone call and asked to pay the balance and for them to resolve my online access, they would not tell me how much I owed to be able to pay it. They sent me a letter saying the account was past due. I called again in XX/XX/XXXX to ask what I owed and they said that the account no longer existed and they had merged both accounts. Then on XXXX XXXX, XXXX a debt collector called me to say that my account was 130 days delinquent. I was not aware that the account was overdue and every time I tried to pay it they told me that it did not exist. They now want me to pay the balance plus charge me a late fee. The late fee should not be charged because it was not my fault that they screwed up my accounts and would not let me pay. I have bank statements and hard copies of receipts of where I have been paying both accounts until they locked me out of the XXXX account in XX/XX/XXXX and said that it did not exist. I am upset that my credit might be damaged and do not know how I am going to catch up on my payments. I spoke to a representative on XXXX XXXX, XXXX and gave her both account numbers. She pulled them both up, she unlocked the account that they said did not exist and told me how much I owed. All this could have been done in XX/XX/XXXX when I was not even behind on payments. I have tried to pay since XXXX and spoken to XXXX different people, all of who said that there was only XXXX account.
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12/31/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I had a student loan with XXXX that was sold to AES. Which is when my problems started. I was paying them consistently for a few years then around fall of 2015 I changed something with my bank and forget to set up the payments again. I started getting notifications in the mail and called to request a Forbearance on XXXX XXXX, 2015. The lady on the phone read me a bunch of information and said that I must agree to them then said I was approved for the forbearance. Then in early XXXX I started receiving more phone calls from AES. Today, XXXX XXXX I called AES to see why they are still harassing me. I spoke to XXXX in the Graduate and Professional Services within AES. XXXX said that my forbearance request was never approved or denied and that the person on the phone told me they would be sending me some forms to fill out and sign and that once it was sent out I would have 30 days to return it and then they would tell me if I was approved. I WAS NEVER TOLD ABOUT THIS LETTER TO BE SIGNED AND FILLED OUT AND I WAS TOLD ON XXXX XXXX THAT I WAS APPROVED FOR THE FORBEARANCE. XXXX said they mailed me the forms on XXXX XXXX. On the XXXX of XXXX I was told by XXXX I was 30 days past due on my payments. They have already reported the 30 days past due on my credit report. He would not tell me when they did this. So they basically did n't give me time to even return the forms in 30 days ( the forms that they never told me about in the first place ) before they reported this to the credit bureaus. I did what I was supposed to do and it seems like unless I paid in full they had every intention to ruin my credit. By ruining my credit this prevents me from getting a student loan for my next semester of law school. I also have to maintain good credit to keep my job. This negative report can ruin my life. I 've been paying for years and after 30 days of being late they just put this on my credit and I called before 30 days were up. Please help me.
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07/31/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Hello- XXXX XXXX has been servicing my loans for three years now. I continue to make monthly payments way above the monthly payment. XXXX has made it very, very difficult to take the additional payment amount and allocate it to a specific loan series. Origiannaly I was told to submit a standing order with instructions on how additional payments should be allocated. I did this and the letter was ignored. I called in to customer service to ask for this to be done over the phone. They told me to submit a form. After explaining I already had and asking to speak with a supervisor A request was submitted to reallocate. These calls typically take an hour during workday. I spend a lot of time educating the agent in the process and my rights. It then takes weeks or months for the really payment to be correctly credited. And I have to continue to follow-up via phone. Last month I called to do this for several payments. The processing agent asked me to check online in10-14 business days for the adjusted payment break downs. It was not done then so I called back. Another agent told me to wait a month which I have done. The adjustment should haves been made. I asked the agent when I can expect to see the adjustment and he told me that was backed up, he would ask his supervisor and then told me he could not provide a timeline. He asked me to check back later, already a month after. He explained the department was backed up. In the meantime, I have continued to make payments monthly. These payments also need to be targeted to certain loan sequences. I am left waiting for prior adjustments to be completed before I can even request these new payments be allocated. This an unacceptable processing delay and unresponsive customer serivce. I should not have to battle with service provider to have have additional payments correctly applied. XXXX continues to process payments in manner that is financially beneficial to them and ignores my request.
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03/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
The problem is with the repayment and the advice/directions of the company. I recently had a baby and attempted to get help with repayment options. Every customer service rep suggested something different all resulting in a deferment or a forbarence. My loans are about XXXX. I have never missed a payment or been late because my credit is important to me. When the reps suggested deferment, they are capitalizing on my loan which is frustrating. I try to stay on top of the payments. Most recently I was notified my payment was going to increase to about {$550.00}. I filed separate taxes from my husband, as suggested by Fed Loan, and submitted a new IDR request through the gov student loan site. My XXXX lender accepted to app and tax information and everything was good. Fed loan denied my request, because it was recertified in XXXX, pre filing separately. They sent a letter stating if I wanted an early recalculation to please sign the form and return it. I complied and uploaded the form on XX/XX/20. I called today, XX/XX/20, to ensure the due payment wasnt going to get submitted to credit reporting because I was waiting for my recalculation. The rep said they didnt have the request and I was going to have to submit another application. I reread the letter their company sent me and she said, '' ya but ... XXXX '' I recapped what she said, at this point being extremely frusterated, and she said that my application would be denied and I needed another application submitted to recalculate payment. I asked her why the letter was sent out that stayed if I signed it, they would recalculate my payment. She was polite but basically ended the call. At this time, I am unsure if i need to resubmit an application or if the signed letter, that they send me, is going to recalculate my payment. I hate this company and they are so hard to deal with. Please help me. I just want an affordable payment. I am not trying to get out of paying my loans.
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01/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have a student loan that I have been paying on for almost 8 years now, and I am looking to get them forgiven in year 10 with the public student loan forgiveness program. To initiate this process, you submit a form and the company, XXXX XXXX XXXX, sends you a status on how many payments of the 120 required for the forgiveness I have completed. When I received my notice, it stated that only 15 of my 70-80 or so payments have qualified, basically disqualifying me from the program as I will have paid my loans off before I reach 120 payments. I have my loans split, and one that I have been paying on for 8 years says that only 5 of my payments have qualified, noone I have talked to on the phone can explain why and state it is easy to see I have made all my full ontime payments since I have opened my account.
This information is incorrect, I have paid my full amount due each month and in the right repayment plan. I requested an audit of my payments and account on XX/XX/XXXX. Over the past 11 months, I have received no information on where I stand with the review of my account. I have called approximately 6 times to inquire and each time no information or updates have been provided, and have been told to continue to " be patient ''. All the while, requests for my income and increases to my monthly payments are handled and implemented in less than a week. The company is quick to resolve matters that favor them, but has done 0 to assist me.
I have recently sent in emails to the company, 3 have been acknowledged as received in their system, but no responses, and a phone call today XX/XX/XXXX also ended in a " continue to be patient '' response.
I am now requesting help in resolving this as the company is taking 0 action to help me and I have no where else to turn. I would like to have my audit completed to know where I stand with my loan, or if there is still an error, find out what I can do to rectify the problem. Please help
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12/03/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't decrease my monthly payments
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Web |
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I had been accepted into XXXX XXXX University in XXXX XXXX, XXXX. I was an out-of-state student who lived in a small town in XXXX. I was informed I would get a {$5000.00} a semester scholarship XX/XX/XXXX and about {$1000.00} in a grant but I would have to come up with the rest of the money, myself, offering student loans both federal and private. I was not approved for much for federal loans but the private loans were pushed and accepted at $ XXXX per semester and even $ XXXX- {$40000.00} for a couple of semesters with a co-signer. It started with XXXX XXXX then it went to XXXX XXXX, XXXX and I ca n't even remember the other. Now, I 've gone through a " plan '' that was supposed to be 10 consecutive, on-time payments and have given them hundreds of dollars through which this " plan '' was purchased by XXXX. I 've been getting harassed by American Education Services since XX/XX/XXXX along with my mom and dad and even an aunt, my sister, and my best friend. That has continued to include National Collegiate Trust. Both of my parents have filed and won bankruptcy, separately, and while we know federal loans ( though we 've paid tens of thousands in the past 7 years ) are n't included in bankruptcy, the point is that we are all under a hardship. I called AES, today, to see what was going on and I was told that they could n't accept any type of payment other than over the phone and it had to be by checking or savings account, only, and credit cards and prepaid cards would not be accepted. My loan amount has n't budged although I filled out paperwork packets after paperwork packets leaving us all on edge and heavily confused with what to do or which way is correct. I have statements, emails, notes, and letters that I can provide but will need to have some time to gather ones from my parents. My husband and I are expecting our XXXX baby in just a few short months. I 'll be out on maternity leave and will not be paid for the leave.
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05/21/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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For nearly 3 months I have been dealing wit h Fedloan to try to change my income-driven repayment plan from IBR to PAYE . On numerous occasions I have been given incorrect information which has delayed the process, and has kept me in forbearance when I should be making payments. In general, the customer service representatives seem to be completely uninformed about their own policies. I have called in multiple times in a single day, getting a different answer from each customer service representative that I speak to. Once I was told they would mark my account for " expedited review '' since it had been so delayed. I called back the same day and was told by a different person that there is no such thing as " expedited revi ew '' at Fedloan. Now a fter 3 months, I 'm finally to the point in the process where I can pay the mandatory one-time reduced payment of {$5.00}, so that I can enter my new income-based repayment plan ( online calculator says I can expect to pay about $ 400 /mon th ). The bill for the {$5.00} was posted to my account on X/XX/17 , and I paid it on X/XX/17 . On XXXX , I then got a new notice from Fedloan that my next bill is due XX/XX/XXXX , in the amount of {$3900.00}. I called to ask how that amount is possible, and was told that I " paid the {$5.00} bill too early, and should have waited until XX/XX/XXXX . '' I asked to speak to a manager, but no managers were available. I was never told to wait until XX/XX/XXXX to pay the bill, despite having many conversations with multiple Fedloan customer service reps about it. Nothing on the bill said to delay payment until XX/XX/XXXX . My online payment went through and was taken out of my account immediately, and I received a confirmation of successful payment. Why would n't they delay the transaction until XX/XX/XXXX if that was required? They have my {$5.00}, I just want them to apply it appropriately and let me start my PAYE repayment plan.
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03/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Older American, Servicemember |
I originally consolidated all of my student loans and began repayment on XX/XX/XXXX.
Loan was transferred from XXXX to XXXX with whom my loans stayed until being approved for PSLF program XX/XX/XXXX. During this time XX/XX/XXXX-XX/XX/XXXX, I paid an average of {$300.00} monthly on original loan of {$96000.00}.
Following my approval and application acceptance to PSLF my loans were transferred to Fedloan Service. For the past 12 months XX/XX/XXXX to current, my payments have roller coasted from {$270.00} to {$630.00} to {$830.00} among other amounts. Fedloan reps have given me various different reasons for the changes.
However, Fedloan does agree that after reviewing my loans I had a parent plus loan which excludes me from any IBR or ICR special programs. After asking for a copy of my original Master Promissary Note to confirm that I did check/choose consolidating the parent plus loan, Neither Fedloan or XXXX can locate the consolidating document. ( I originally thought my daughter had paid off that loan and removed it from my loans. ) I do not know if that {$9000.00} was even checked/marked to consolidate.
Throughout these years I was never given any advice on how to consolidate or what would be beneficial to my situation, I paid my monthly bill without question. My loans now total {$110000.00} and I feel very taken by loan servicers.
I continue to wait for a return call from Fedloan Ombudsman for his assistance on the new legislation which excludes plus loans as being a disqualifier for IBR payments. This would be accomplished through reconsolidation and result in my elimination of PSLF 3 years of payments, but lower payments, Fedloan service reps stated this was incorrect information and I could only reconsolidate if I had a new student loan. This resulted in a dead end for helping me.
I would like to remain on PSLF and be eligible to continue on an IBR payment plan as I was prior to beginning the PSLF process.
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12/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My paychecks started being garnished for this PHEAA school loan on XX/XX/XXXX the amount owed was at that time was XXXX ( see uploaded documents. ) My employer closed its doors in XXXX I notified AES and XXXX XXXX, XXXX of the job loss.. I started my next job at XXXX XXXX in XX/XX/XXXX I contacted the AES company that was handling my loan and they informed me that i have not payed any PAYMENTS on the account even tho I FORWARD them the EMPLOYER ACKNOWLEDGEMENT OF WAGE WITHHOLDING form that I and my boss signed they said I had no payment on file and my loan was sent back to the PHEAA. On XX/XX/XXXX I received a NOTICE PRIOR TO WAGE WITHHOLDING from XXXX XXXX XXXX for the amount of XXXX. I contacted them right away and spoke to a customer service representative named XXXX we agreed to a repayment agreement threw the rehabilitation program my REF # XXXX. I paid the required monthly payments and was awarded COMPLETION OF LOAN REHABILITATION PROGRAM from the PHEAA ON XX/XX/XXXX I contacted the PHEAA to ask about payment and where to send them the PHEAA told me I would be contacted by XXXX and that's who my loan was sold to I then asked about the PHEAA taking that loan off my credit report but it never did they just closed the account. So months went by and on XX/XX/XXXX..i received a monthly statement from XXXX. But in XXXX OF XXXX I WAS INVOLUNTARILY FIRED FROM MY JOB AT XXXX XXXX AND I FEEL ON TRAGIC TIMES I JUST STARTED WORKING AGAING FULL TIME IN XXXX OF THIS YEAR SO I HAVENT EVEN BEEN WORKING A FULL YEAR YET AND I WANA NO WHER DID THE FIRT GARNISHED PAYMENTS GO I HAVE DID MORE THAN COOPERATION TO GET THIS TAKIN CARE OF BUT IT SEEMES LIKE EVERY TIME I TRY TO GET A GOOD START ON PAYMENTS IT GOES BACK TO PHEAA AND BACK TO DEFAULT I DID MY PART OF THE PROGRAM THEY DID NOT DO THEY PART AT ALL SPECIFIED IN THE AGREEMENT I THINK I SHOULD BE ABLE TO START THE PAYMENT AT WHAT XXXX HAD IT AT AND PHEAA should clear my credit REPORT
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10/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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Hello, First, thank you to whoever is reading this for the work that you do- love the CFPB.
My issue is with my apparently former student loan servicer, FedLoan Servicing. I am one of the many Americans who is eligible to have some of their student loans discharged under the recently announced Student Loan Forgiveness. I made regularly monthly payments during the COVID pandemic despite the payment pause because I was able to do so and worried about my long term debt burden. Now, I am seeking both forgiveness of my remaining balance and to recoup some of the payments I made during the pandemic.
When I reached out to FedLoan Servicing today, who I understood to still be servicing my loans- I regularly log into my FedLoan Servicing account, they informed me that they transferred my loans to XXXX. This is the first I've heard of it - I was not informed in advance that my loans were being transferred to another servicer, and I've never been individually informed via email or direct mail that my loans had changed hands. If I had been notified, I would've taken to opportunity to download detailed billing information in advance. These loan servicers are shady - I can't help but think that the lack of notice/forewarning is intentional and designed to complicate mine ( and I assume others ) ability to access loan forgiveness. There need to be stronger regulations in place about this in terms of notice periods- there should never be a gap in my ability to be fully aware of my current loan obligations and the history of my payments because that gap only benefits the servicer and is disadvantageous to me as a consumer. Any assistance you can lend in ensuring both that I am able to access my loan history and set up a new account with XXXX, and to ensure that other consumers are able to do the same by advocating for stricter regulations on the transferrence of student loans between servicers would be much appreciated.
Best, XXXX
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10/25/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
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Web |
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I have two student loan accounts open with Fed Loan Servicing in XXXX, PA. The problem at hand occurred in XX/XX/XXXX - XX/XX/XXXX. I had graduated from my university and no longer had access to my .XXXX email account. For some reason, Fed Loan Servicing was only sending my bill to the .XXXX email address, even though they had my mailing address AND personal email address on file. I didn't notice until XXXX of XXXX that my account was overdue and marked delinquent from no payments from XX/XX/XXXX until XX/XX/XXXX, for 2 accounts, which would equal 16 late payments in total. Upon contacting Fed Loan Servicing, they provided me no resolution and told me nothing could be done except for me paying the overdue accounts, which I did immediately. This practice is extremely unfair and has brought down my credit score significantly, for a problem with this Federal Servicing agency, that is taking advantage of students by not communicating or providing notification through the proper channels for payment and billing. The fact that it took me 6 months to realize my account was overdue by pulling my credit is very alarming. I could only imagine how many others have faced similar problems with this agency. I have started formal disputes with credit score agencies as well, but have received no resolution on these matter as my credit still stands and these late payments will tarnish my credit score for long-term and prevent me from buying a home. I am not receiving and help or solutions from this Federal Loan Servicing department, nor the major credit unions on my dispute to get my credit score fixed so i can move forward. I could even pay off all the accounts in full today, so it's unfortunate that I have to suffer because of a systemic issue of this Federal student loan agency from years ago that made a big mistake and refuses to take the action necessary to make it right for someone to move on in their future and purchase a home.
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09/09/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX - XX/XX/XXXX : My federal student loan was being serviced by American Education Services ( AES ) XX/XX/XXXX : President Biden announce Temporary Expanded Public Service Loan Forgiveness ( TEPSLF ) XX/XX/XXXX : I submitted my TEPSLF application and consolidated my federal student loan with FedLoan, as per the U.S. Department of Education 's instructions.
XX/XX/XXXX : I received a letter from FedLoan reporting the outcome of my PSLF eligibility. Even though I had over 10 years of qualifying employment and have made payments on my student since XX/XX/XXXX. However, FedLoan informed me that loan payments made between XX/XX/XXXX through XX/XX/XXXX were not eligible. No explanation was provided.
XX/XX/XXXX - XX/XX/XXXX : After series of back and forth with the FedLoan Office of Consumer Advocacy ( OCA ), in XXXX I discovered the real reason as to why the payments I made between XX/XX/XXXX through XX/XX/XXXX were excluded from the PSLF count. FedLoan informed me that according to the National Student Loan Database System, my loan was purportedly in " deferment '' status. I informed OCA that this information was inaccurate and I provided proof of loan payments made since XX/XX/XXXX, but FedLoan indicated they couldn't do anything about it.
XX/XX/XXXX, I reached out my former loan servicer, American Education Services, to get an explanation. AES loan counselor, XXXX, acknowledged the reporting error and clarified that my loan was only in deferment for one year between XX/XX/XXXX through XX/XX/XXXX, and the record shows that I have been making my monthly loan payments since XX/XX/XXXX. She escalated my case to another team for review and reconciliation, but today I received an email from AES Customer Service indicating that they can't do anything to fix this error and referred me back to FedLoan to update the status in the national student loan database system. However, FedLoan has been less than accommodating.
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12/29/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Please see attached letter and statements for greater detail. In Summary : FedLoan Servicing failed to give me PSLF credit for qualifying payments made XXXX through XX/XX/2019, claiming I underpaid the XX/XX/2019 payment.
However, the XX/XX/2019, statement showed the Current Payment Due as {$0.00}, the Total Due by XX/XX/2019 as {$0.00}, stating You previously made payments in excess of the amount that was due. Therefore, you currently do not have a payment due this month ( meaning XX/XX/2019 ). Your next payment is due on XX/XX/2019 for {$1100.00} { explanation added }.
On XX/XX/2019, I made a payment in the amount of {$1100.00}, the amount which the XX/XX/2019, statement showed as being due. This payment was made within the fifteen ( 15 ) day window of the due date ( XX/XX/XXXX ) allowed for payments to qualify under the PSLF program. Therefore, this payment qualified as a qualifying payment under PSLF criteria.
As further evidence that I did not underpay the XX/XX/2019 payment, none of the statements generated after that showed any past due amount. In fact, the XX/XX/2019, statement, which reflects the {$1100.00} payment made on that date, states : You previously made payments in excess of the amount that was due. Therefore, you currently have a reduced payment due this month. However, even though you currently do not have a payment due, we will still automatically extract your regular scheduled monthly payment and any additional amount you have requested.
So, not only did fully pay the amount due in XX/XX/2019, I continued to OVERPAY this account.
In addition to failing to give me credit for the XX/XX/2019 payment, FedLoan thereafter failed to give me credit for payments made in XXXX, XXXX, XXXX and XX/XX/2019, claiming that I had underpaid the XXXX payment which was incorrect.
This is an ongoing problem with this loan servicer they continually attempt to deny credit for qualifying payments under PSLF.
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08/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I received a letter from Fed Loan Servicing stating that they approved my employment certification for the PSLF program, however, the dates are only for 1 year. I have worked at the same XXXX XXXX XXXX organization for 4 years. I have received notification from Fed Loan and the prior servicer in prior years that my employment was certified and accepted since XXXX XXXX, 2013, which is my employment start date. I am attaching the letter. I also received another letter that incorrectly states that my qualifying payments towards PSLF are only for 1 year, despite my 4 years worth of payments. Additionally, when I log into my account, there is nothing on Fed Loan 's website that states I have certified under PSLF and anything record of my qualifying payments. My concern is that I have no proof that I have been certified under the PSLF program for the 4 years I have been working. It is extremely concerning that Fed Loan is failing to provide proof of borrower 's qualifying payments and employment certification because borrowers will need proof of this at the end of their 10 years of working in the public sector and making qualifying payments. I called Fed Loan and expressed my concern. The representative affirmed that her records show my employment certification approval since XXXX XXXX, 2013 in her system. She informed me that Fed Loan issues these letters for the 1 year period for when you send in your employment certification form and that it does not reflect the entire length of time a borrower has been certified for. I explained my concern that I have nothing in writing that states I have 4 years of certification. She agreed to send me a letter stating this. I believe that a borrower should be able to view their employment certification and number of qualifying payments under PSLF when they log into their account online. The lack of disclosure and account information is very concerning for our future loan forgiveness.
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08/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My loans were transferred in XXXX from XXXX XXXX XXXX to MyFedLoan, after I submitted a request to complete PSLF. My ending balance from XXXX when this transfer occurred was : {$100000.00} Upon further research, I requested a refund for payments made between XX/XX/XXXX and XX/XX/XXXX ( which was the last date I made payments towards my loan ). The amount equals, {$8600.00} towards loans that were NOT closed out.
On XX/XX/XXXX, I requested to MyFedLoan a refund of these payments, they needed documentation from XXXX of my payment history, which I provided from XXXX, and highlighted the payments which qualified for this refund. I was told ( after calling several times ) I was eligible to receive {$7700.00} as a refund, which should take 2 weeks- 2 months. The amount was added back to my loan balance, equally {$110000.00} -- NOT " pending '' - simply readded back to my balance.
After I kept calling, received SEVERAL different answers from several different reps, I was told this is normal and the refunds are taking more time due to an influx in requests. I then learned that one of my payments on XX/XX/XXXX of {$900.00} was not initially counted towards " payments I can get as a refund '' and I requested that one to be added in XX/XX/XXXX. I received a check for {$900.00} a few weeks later and my new student loan balance read {$110000.00}. I continued to call MyFedLoan with attempts to have this issue escalated in order for me to receive this payment of my refund, without a resolution. I was then told my loans would transfer to XXXX on XX/XX/XXXX ... and they still currently do not have my information until XX/XX/XXXX.
I am submitting this complaint, as I am still owed {$7700.00} that was requested in XX/XX/XXXX. I am not sure where to turn at this point, but have been scammed out of this money - repayments will be resuming soon, with accruing interest, on this amount that I have not received back.
Please advise
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01/23/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I received a notice of letters in my XXXX paperless inbox around XX/XX/XXXX and found two notices, which led to this chain of events.
XX/XX/XXXX : XXXX notice to recertify IBR XX/XX/XXXX : XXXX notice that I did not respond or select a repayment plan.
XX/XX/XXXX : I filed the IBR payment plan request on XXXX and submitted the certification on studentloan.gov. I have zero taxable income and have not filed a tax return in many years.
XX/XX/XXXX : FedLoan notice that my request to be removed from IBR and placed on a standard plan had been received XX/XX/XXXX : FedLoan notices about the new terms and that I must make a payment before my transfer to the standard plan could be completed.
XX/XX/XXXX : I used the XXXX contact and alerted them to the fact that the notice they just sent was in fact opposite to what I submitted and that I want to remain on IBR. I received an email confirmation that they received my request, but no other reply.
XX/XX/XXXX : XXXX email that my monthly billing statement was availble.
XX/XX/XXXX : I used the XXXX contact form to again alert them to the issue and received a confirmation email, but again no reply.
XX/XX/XXXX : XXXX has re-sent the monthly bill notice.
I 'm filing this complaint after having a quick internet search and seeing a lot of other people dealing with shady practices from XXXX. At the very least I want to establish a record that I have been trying to address this issue outside of the XXXX website ( which does n't give me a record of the correspondence I have sent except the email confirmation that 'something ' was received ). This whole thing looks like some kind of trap to get me to make a payment to get me off the IBR plan. Besides not having the money to make the payment, according the letters I have received, doing so would effectively 'seal the deal ' to remove me from IBR ; hence, I have no intention of getting someone to make the payment for me either.
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09/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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Please note that this case is affiliated with [ Case number : XXXX ].
I am submitting this complaint due to my experience with Fedloan Servicing concerning the PSLF program. In XXXX, my colleague contacted the Department of Education inquiring as to whether her 501 ( c ) ( 6 ) employer, the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, was a qualifying organization for purposes of PSLF. The Department of Education affirmed that the organization was a qualifying organization under PSLF. When I submitted my PSLF certification to Fedloan Servicing in XXXX of XXXX, I was denied by Fedloan Servicing without explanation. The letter stated, " Organization does not qualify. '' Fedloan Servicing subsequently revoked my colleague 's PSLF eligibility claiming that our 501 ( c ) ( 6 ) organization was not a " qualifying organization '' for purposes of PSLF. I requested supervisory review of my personal application but the only information that I received back from Fedloan Servicing is that " organization does not qualify. '' Additionally, one of Fedloan Servicing employees told me that she was unaware of any 501 ( c ) ( 6 ) organizations that were approved as " qualifying organizations '' under 34 CFR Section 685.219 ( b ) for purposes of PSLF.
This is denial is contrary to the regulations because my 501 ( c ) ( 6 ) organization clearly provides XXXX and meets the requirements of a " public service organization '' as defined by the regulations. The Department states in the proposed rule ( pg. XXXX, http : XXXX ), that the statutory definition of " public service job '' is meant to include " certain non-profit organizations that are not qualified under 501 ( c ) ( 3 ) of the IRC, but that meet the other statutory requirements and qualify as public service employers under XXXX. '' Congress clearly defined " public service job definition '' in the XXXX ( XXXX ) to include both " public education '' and " public interest law services. ''
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09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I called FedLoanServicing to request refunds for payments I made during the federal payment pause. I am eligible to receive refunds due to federal law.
The loan agent I spoke with denied my request 4-5 times over the span of more than 2 hours. I informed her that I am in fact eligible and she denied that I was. She had me wait on hold multiple times, for several minutes at a time. The last hold she had me wait on was over 40 minutes and continued into their closing time. I hung up and called back and could not reach an agent because they were closed. I believe she intentionally left me on hold for this long into closing time so she would no longer have to speak with me.
I called again on XX/XX/22. The first agent I spoke with denied my request and transferred me to his supervisor. I waited on hold for over 20 minutes and decided to hang up and call back.
This time, the agent I spoke with was very kind and processed my request. She told me I can expect a refund as early as XX/XX/22 and that my closed accounts would be reinstated according to amount refunded. I thanked her.
I called on XX/XX/22 to request an update on the status of my refund. The first agent I spoke with stated she could provide no update or any additional details other than a request has been received and it may take 30-45 days to receive a refund. I requested to speak to a supervisor.
When the supervisor answered she asked if I wanted to request a refund. I stated that my refund request has already been submitted and that I am requesting a status update on my refund request because I was told I can expect the refund as early as XX/XX/22. The agent stated she can provide no additional details other than the refund may take up 180 days.
I am complaining because 1 ) some agents are flat out denying requests 2 ) some agents are reluctant to process requests 3 ) agents are giving inconsistent information and cant provide pertinent details.
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12/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
Since XXXX I have been getting misled by FedLoan Servicing and let it go.XX/XX/XXXX I decided to work on getting issues resolved by calling FedLoan Servicing for help. Each and every time you call, a different customer service rep advises of something different than the last rep. I was told to have my payments reduced and they did. Then I was told to send in claim forms so the XXXX qualifying payments would be adjusted to reflect on account. XX/XX/XXXX I contacted FedLoan again ( they try to wear you out and discourage you from trying to fix it ) and requested an audit. XX/XX/XXXX the letter they sent to me still shows no audit and no accurate count of payments made each and every month. XX/XX/XXXX-XX/XX/XXXX nothing done. After complaining again, XX/XX/XXXX XX/XX/XXXX-XX/XX/XXXX an adjustment was made to show " 2 qualifying payments when in fact there were 4 ''. My employer re-faxed XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and again XX/XX/XXXX claim forms because rep XXXX XXXX ID # XXXX stated " noting received since XXXX ''. Today, rep XXXX XXXX ID # XXXX claimed my employer sent all claims for all years XX/XX/XXXX, which is false. FedLoan altered the name of the employer to make it appear I'm not working at the same place although claim forms indicates " Still Employed '' and the Federal EIN # is the same from XXXX and XXXX. FedLoan ( XXXX, XXXX and others ) will tell consumer " claim not received and to resend '' but when you resubmit, claims are rejected because they are all sent at once. Never ending cycle of no assistance and misleading. Also mislead you by telling you what you should pay only to find out that the payment you were told to pay is not a qualifying amount. Each month, your loan balance nor the interest you owe ( outstanding ) changes-even after doing what the rep tells you to do. There is no escalation dept., no audit department, no one in the entire company that customers can speak with for help.
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10/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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1 ) I submitted my Income Based Repayment paperwork within a few days of receiving the request from XXXX. Two moths later, my payments reflected that it hadnt been received. I called and was told my paperwork was received too early so processing it was put on hold. It was then processed but my next payment amount due could not be edited to reflect this. I had to put my loans into forbearance, suspend direct debit, make another call to manually enter my payment. I spent multiple calls and hours trying to make sure I didnt have my bank account drained by an incorrect payment.
2 ) Additionally, apparently when my account was transferred to XXXX I made a payment which I was told would count towards my pslf when I was placed on administrative forebearance ( without my knowledge ). Apparently that payment in some way was applied to future payments and for the past 18 months those payments would not have counted towards pslf because a paid ahead status disqualifies one from being a qualified payment. I never asked to pay ahead. In fact, the representative told me that all loans have this default option to pay ahead. Why would a company servicing my loans for the sole purpose of administering the pslf program have an automatic or default setting which disqualified me, the customer, from the program? I had spoken with representatives multiple times in the 18 moths during which my payments were apparently not qualifying payments and this was not made clear by any representative. Supposedly paperwork was submitted to retroactively remove this disqualifying status and make the payments qualifying.
3 ) The system which allows for review of qualifying payments needs a separate complaint as I requested a review in XX/XX/2017 and ten months later it is still waiting to be processed to answer why many of my loans have varying numbers of qualifying payments applied to them. I was told this process is now taking 12-16 months.
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04/03/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have repeatedly requested that extra payments I make on my loans go toward a specific loan and that I do not want extra payments to put me in " paid ahead '' status.
I have asked via electronic message on their website ( three times, the first of which was in XX/XX/XXXX ), via phone ( twice, first time in XXXX or XX/XX/XXXX ), and letter via USPS ( twice, first time in XX/XX/XXXX ( I can only find a copy of the first letter, which is attached ). I never received any kind of response or confirmation to my electronic or USPS letters. On the phone, I was repeatedly given the run around ( the first call the person told me that she could not - as in, had no ability to - make any kind of notation on my account about extra payments ) ; on the second call, I was initially told the same thing, and also told that I shouldn't worry about it because ( a ) they would take care of extra payments in a way that was in my best interest, and ( b ) I could always, supposedly, have them retroactively redirect a payment if I was unhappy with how it was applied. By the end of that call, I believe, but am not positive, that the call taker confirmed that there was some kind of notation on my account instructing how to apply extra payments.
This seemed to be working for a while, and my extra payments were finally going toward principle on the loan that I had specified. Two months ago, my payments were all the sudden being once again misapplied, and instead of going to principle I am now in the ( utterly deceptive ) " paid ahead '' status that I have specifically and repeatedly told them not to place me in.
I truly can not believe how transparently fraudulent this loan provider is, and I do not know what to do at this point. Paying off my loans is incredibly stressful, and I do not have the time or the emotional energy to waste hours upon hours trying to force them to simply follow the clear instructions that I have given them.
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01/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I graduated with mXXXX XXXX XXXX XXXX in secondary XXXX education from XXXX XXXX University in XXXX. I then continued on to get my XXXX XXXX XXXX in secondary education with a concentration in XXXX in XXXX. During that time, I was a beginning teacher in XXXX Ohio, only making $ XXXX a year. I put all of my loans in forbearance because I could not afford to pay them. I don't remember how long they were in forbearance, but it was for several years until I could afford to repay. I never wanted to NOT pay. Because of these loans, I received an education which can never be taken away from me. However, I truly believe that these loans that were in forbearance should be counted towards the PSLF program of which I am enrolled.
I have also turned in my proof of employment in XXXX of XXXX, but I have not received word as to whether my loans will be forgiven. More Transparency and communication with PSLF would also be helpful.
The fact that college used to cost {$50.00} a semester compared to the cost I paid ( approximately {$2500.00} a semester ) is outrageous. On top of that, there's interest. For the PSLF, interest should be lowered, forgiven, or non-existent. Teachers can not afford the cost of college, including the interest. What the government does to people via student loans is a shame! People across the country should be outraged.
Only a few months ago, my loans for the PSLF program totaled {$76000.00}. Now, because interest rates went up, my loans total $ XXXX. This amount is even more difficult to repay than the previous $ XXXX. I feel like I'm drowning.
I am also a XXXX survivor. Mine & my husband 's savings is gone due to medical bills for treatment & surgeries. I believe that the XXXX should also take into consideration one 's medical debt for canceling. I have no issues providing documentation of my treatment.
How do I leave a legacy for my child? The debt is crippling. Cancel student loan debt!
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04/28/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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XXXX : In XXXX They reported that I was late although the dates reported I was not late. The year of XXXX I submitted documents proving I was on unemployment, and was willing to make a payment. However, they were not willing to accept anything less that the stated payment amount. Because of this they reported 8 late payments for all accounts ( 4 accounts total ). The reported late payments started at 60 days late on XX/XX/XXXX, but months prior to this I have on time payments. I would assume if someone was late it would start at 30 days at least. How is it possible to go from on time to 60 days late in the time span of a month? In the following year ( XXXX ) I received the National Emergency Forbearance Due to the Corona Virus Pandemic, Although I was under the forbearance I still received a late payment in the month of XX/XX/XXXX for each account ( 4 accounts ). This is tremendously hurting my credit report, and hindering me from getting approved from things I need. Everything else on my credit report is reporting positively.
FED Loans : On XX/XX/XXXX I received a late payment of 90 days late. However prior to then I was on time. in XXXX and XXXX of the same year all accounts were reporting deferred. This is immediately after the late payment I received.
XXXX : In the month of XX/XX/XXXX I began receiving late payments, During this time I was in a Forbearance because I'd just graduated I was given a total of 5 late payments XX/XX/XXXX-XX/XX/XXXX. During the month of XX/XX/XXXX I received a late payment on my student loans. This late payment was listed in error because I was under The National Emergency Forbearance Due to the Corona Virus Pandemic.
I have spoken with XXXX, XXXX, Fed Loans, and the credit Bureaus and neither of them removed the late payments. During my last correspondence I wrote a letter to all three credit bureaus and they stated that all the information was correct although it is not.
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12/24/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Communication tactics
- You told them to stop contacting you, but they keep trying
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Web |
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American Education Services continues to violate the Fair Debt Collection Practices Act applying to the Borrower, XXXX XXXX, which states under 805. Communication in connection with debt collection where XXXX XXXX respectfully requested that after making initial contact advising of a payment date upon a payment ( s ) becoming past due, that no further communication be directly sent to Borrower AND Cosigner. AES claims that the promissory note gives them permission. If it violates an Act set forth in this nation by the people of this nation, then the promissory note should be void of that specific clause. AES has also since deactivated my online use of the account to make payments in an attempt to retaliate against my continuous pleas.
American Education Services was notified on XX/XX/XXXX via email that the account would go past due by 30+ days, but that the borrower, XXXX XXXX XXXX had every intention of bringing the account current by paying the past due amount by no later than XX/XX/XXXX. AES, in turn, revoked my online access which is used primarily to make payments.
805. Communication in connection with debt collection ( c ) Ceasing communication If a consumer notifies a debt collector in writing that the consumer refuses to pay a debt or that the consumer wishes the debt collector to cease further communication with the consumer, the debt collector shall not communicate further with the consumer with respect to such debt, except -- ( 1 ) to advise the consumer that the debt collector 's further efforts are being terminated ; ( 2 ) to notify the consumer that the debt collector or creditor may invoke specified remedies which are ordinarily invoked by such debt collector or creditor ; or ( 3 ) where applicable, to notify the consumer that the debt collector or creditor intends to invoke a specified remedy.
If such notice from the consumer is made by mail, notification shall be complete upon receipt.
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03/31/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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In XX/XX/XXXX, I was advised by XXXX XXXX that I had completed 58/120 loan payments for the Public Service Loan Forgiveness ( PSLF ) program. This was upsetting because my calculations indicated that I had completed 85/120 loan payments.
On XX/XX/XXXX, I called XXXX XXXX and spoke with XXXX ( # XXXX ) and requested a PSLF Review Payment Tracker ( " Payment Tracker '' ). I was advised it would take a minimum of 90 days.
On XX/XX/XXXX, I called XXXX XXXX and spoke with XXXX ( XXXX ) to check on the status of the Payment Tracker review. I was advised it is now taking six months.
On XX/XX/XXXX, I called XXXX XXXX and spoke with XXXX ( XXXX ) to check on the status of the Payment Tracker review. I was advised that they submitted my original review ( XX/XX/XXXX ) to an email folder and requested that it be expedited. Furthermore, XXXX advised me that it appeared that the processor forgot about my original request. During this call, I also requested that XXXX XXXX REMOVE the improperly credited service with the Department of Forestry they had RANDOMLY credited me with. I was advised that request was granted and completed immediately.
On XX/XX/XXXX, I called FedLoan Servicing and spoke with XXXX ( XXXX ) to check on the status of the Payment Tracker review. I was advised it would be completed in 15 days. I asked to speak with a supervisor.
I spoke with XXXX ( XXXX ). She advised me that my Payment Tracker request was not processed last year and now they are using a new system as of XX/XX/XXXX. Therefore, the review take six months.
On XX/XX/XXXX, TWO YEARS after my original phone call, I spoke with XXXX ( XXXX ) and his supervisor XXXX ( XXXX ). I was advised they had not completed the payment tracker review, and they really had no timeline as to when it would be completed. XXXX advised me it would " get done when it gets done. '' Such utter and gross incompetence in the federal government is infuriating.
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12/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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in XX/XX/XXXX I filed for bankruptcy due to medical conditions. I was in meeting with the U.S. district attorney where I was informed that I was eligible for up to 5 years of hardship/medical deferment before they can look at a possible discharge. Since that date I have made sure to renew my hardship deferment status each year. I registered all of my loans in XX/XX/XXXX for hardship deferment and was granted it. According to the Student loan data base this loan was placed in repayment status on XX/XX/XXXX by American Education Services ( further referred to as AES ) removed one of my loans from deferment and placed it in payment status. I was not notified. I received a phone call from a collection agency stating that AES had placed this loan in default on XX/XX/XXXX. At this time All of the other 7 loans are in hardship deferment but when I tried to discuss this with the individuals I spoke to in their customer service division they stated that I would need to pay the entire {$31000.00} now. I have 5 different XXXX XXXX and XXXX XXXX children. My medication alone is $ 300-400 per month and I have to pay for child care for my children during the summer that I have to save for during the school year. I do not qualify for any state assistance as I am a XXXX XXXX. I 'm trying to work as long as I can and have been an employee in XXXX XXXX my entire career. I barely make enough to take care of my kids and I am struggling to pay for my medications. This company has never worked with me in the past and how, when I have 8 open federal loan accts, how are 7 in deferment and in good standing and this 1 not be?
I need help dealing with this company because they have yet to work with me in getting thing situated. This loan should not be in default. It is supposed to be on hardship deferment until XX/XX/XXXX. I know that is n't that far away but this should n't get this far to begin with.
Thank you for your assistance
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03/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I have 2 loans with XXXX. On XX/XX/XXXX, the interest for both loans capitalized. When I called XXXX to inquire the reason behind the capitalization, I was told by their IR department that my REPAYE recertification application submitted on XX/XX/XXXX had an electronic signature instead of a wet ink signature and that this resulted in an incomplete application. Because my application was incomplete, I missed the XX/XX/XXXX deadline to submit the recertification application for REPAYE so my loan repayment automatically changed to the 10 year IBR repayment plan and consequentially my loan interest would capitalize at an unspecified future time. I was not notified by XXXX that my application was incomplete and denied until XX/XX/XXXX, at which point it was impossible for me to submit a wet signature in time for the XX/XX/XXXX deadline. I had called XXXX customer service multiple times in XX/XX/XXXX and XX/XX/XXXX regarding the status of my recertification application and I had been reassured by multiple customer service agents that my application was complete and that it was a matter of time before my application would be reviewed and processed. After I learned that my application was denied on XX/XX/XXXX because of my electronic signature instead of wet signature, I promptly submitted a wet signature to XXXX within 1 day. However, XXXX still faults me for missing the XX/XX/XXXX deadline, even though I had submitted my recertification application in its entirety to the best of my knowledge and following all instructions on the recertification application given it was not written nor verbally conveyed to me anywhere that I had to submit a wet signature. Therefore it is not my responsibility nor my fault that my recertification application was signed and submitted with an electronic signature. So XXXX should not be allowed to capitalize my interest for the reason that I missed my recertification deadline in XXXX.
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06/22/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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National Collegiate Trust ( NCT ) is the owner of one of my student loans ; they are a terrible company that offers no repayment options other than pay every month on time or we will ruin your credit. One day late is considered delinquent, and my minimum amount due has increased every other month for the last 3 years. I have attempted to make my monthly payments on time every month, and to pay more than the minimum monthly requirement to pay off the loan early, or at least attempt to. However, NCT has made it impossible for me to EVER pay off or reduce the principal of my loan. They have raised the interest rate on my private student loan 9 times betweenXX/XX/XXXX and XX/XX/XXXX, I have proof in notices. That is just this past year ; my monthly payment increases almost every time I send a payment in. Making it impossible to ever budget or correctly asses my monthly finances, I have no idea how much my expenses will increase month over month because of this payment.
I am currently paying just shy of {$200.00} per month for this loan, with the interest rate increasing and never decreasing, although American Education Services ( who services the loan ) informed me that the variable rate means it " could '' potentially decrease but they have never witnessed it. I am well aware that increasing the interest rate is only increasing the amount of money NCT is making off the loan, and they have absolutely no repayment options available other than to keep paying the loan until while starve to death, which at this point is a possibility. And one day late is considered delinquent, which negatively affects my credit report making it impossible to receive any sort of credit or financial assistance. I am stuck in a catch 22 of paying my payments on time every month in an attempt to retain some good credit, while they continue to increase my payment for no reason other than to make more money for National Collegiate Trust.
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03/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
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My federal student loans have been serviced by XXXX and I have never missed or been late with my monthly payments, which are due on the XXXX of each month. At the beginning of XX/XX/XXXX, I made my regularly scheduled monthly payment to XXXX. At around the same time, my account was transferred to Fedloan Servicing. Near the end of XXXX, Fedloan Servicing notified me that my XX/XX/XXXX payment was late. I notified Fedloan Servicing that my XX/XX/XXXX payment had been paid to XXXX immediately prior to when I got notice that my account was transferred. Fedloan Servicing soon confirmed that it had received the payment and would credit it to my account within 10 days. After 10 days, Fedloan had not credited the XXXX payment and my account was still showing past due. Fedloan again confirmed that, yes, it received the XXXX payment from XXXX but it takes time to credit it to my account. Fedloan instructed me to make my XX/XX/XXXX payment as usual and as soon as the XXXX payment was credited to my account, it would reflect that I was up to date on payments. I have continued to make all monthly payments on time and in full. However, I receive late and past-due notices, stemming from the XXXX payment that Fedloan received from XXXX but has failed to apply to my account. Fedloan Servicing told me to ignore the late and past-due notices I receive as it will all be straightened out when it finally credits the XXXX payment. As of this date, Fedloan Servicing has not credited my account with the XXXX payment it received from XXXX when my account was transferred. It is unacceptable that it has taken 4 months for this to happen and that I am receiving late and past-due notices. Of course, I request that no negative information be reported to the credit reporting agencies and that no additional interests or fees are added to my account because of Fedloan 's failure to properly service my account and my XXXX payment from XXXX.
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07/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Over the past several months I have attempted to contact Fed Loan Servicing multiple times to ask questions about my loans. Each time I have called, I am on hold for no less than 2 hours. On multiple occasions I have finally gotten through to someone, only to be hung up on or placed back in the cue to wait hours again.
The most recent instance of this happened XX/XX/XXXX, when XXXX, ID number XXXX, said she was going to place me on hold, and I was then sent back to the cue to wait another hour and a half. When I finally got a person on the line, she was rude and unhelpful, did not answer my question, and hung up on me. Her name was XXXX, ID number XXXX.
I have multiple payments under PSLF that have not been counted correctly, and it has been impossible to speak with someone in advance of the XX/XX/XXXX XXXX waiver deadline. Additionally, Fed Loan Servicing constantly rejects or inaccurately reviews employment certification forms, forcing me to constantly call to fix it. For example, I submitted an employment verification form in XX/XX/XXXX that shows I have been working for my employer since XX/XX/XXXX. All of those payments were counted, except for XXXX XXXX XXXX with no explanation, other than utter incompetence. Additionally, in XX/XX/XXXX I was told I could make up for non-payments if I was with a qualifying employer during those dates. So I made a payment for XXXX and XX/XX/XXXX, and the XX/XX/XXXX payment was rejected. I have been unable to reach someone to ask why.
I am requesting CFPB to connect me with someone who can review my PSLF and answer my questions, as well as correct the missing payments so that they show correctly and my payment count is accurate. There will be a new servicer soon, and I can only imagine the chaos we as borrowers will need to endure. We can not even trust the current servicer to manage the PSLF correctly, I imagine the transfer in servicer will not be a smooth one.
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04/20/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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My private loans are serviced through AES. I lost my job in XXXX and have been struggling to make my payments. I was finally able to file for a loan modification. After spending {$45.00} to overnight the information ( which wa s 50+ pages ), I was to ld that not everything was turned in correctly and that they needed more information. I called FOUR different times, talking to FOUR different representatives that all told me something different on what other information I needed to send in. I was assured that the information I sent in the last time was correct. While still waiting to find out a decision I called tonight and was told once again that I did n't have the correct information, which now it is past the 10 day period to turn in additional information and I 'm being told I would have to start all over. While in this state of trying to get my payments lowered, they have since increased my payments again. I have no idea how I am expected to pay almost {$600.00} a month when I am not working and only have my husbands income. It is so frustrating to do everything you are told to do and still they find another excuse on something that was not turned in. For example, my grandfather is my cosigner and I had to send in all the student loans he is on. The only loans are through AES and I have printed statements for both my sister and myself and I 'm now being told since they do n't have his name on them it 's not good enough. When the loans are serviced BY AES and tha t 's who I 'm trying to get the modification though!! I 'm guessing the only thing I can do at this point is stop paying them a nd hope that when I default they will accept a reasonable amount of money each month instead of almost 2 weeks of pay. And I really hope for all the other poor people trying to get help that they train their employees to be all on the same page and not give someone a different answer every single time they call in.
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09/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I submitted a complaint in XXXX XXXX, case # XXXX after 6 months of unsuccessfully trying to get a clear answer from FedLoan on a repayment issue. XXXX received a response on my behalf at the end of XXXX XXXX. I was not able to access the response online and requested a paper copy. After considering the details provided and researching my own documents, I wanted to dispute the response provided by FedLoan but I have not been able to find a way of doing this online. The aspect that I want clarified is the disparity between the figures FedLoan presented in arguing the case and the figures presented in my original loan repayment agreement, supported by 12 months of direct debits from my bank account. The FedLoan response claims that my repayment in year 1 ( XXXX ) was {$350.00} per month, but their document to me and my bank documents show that the amount was actually {$240.00}. The difference in these baseline figures is what is getting in the way of me understanding all the other calculations made. It suggests that I am not on the repayment plan that FedLoan says I am on - and on which repayment calculations are based. Significantly, I made my decision to consolidate with FedLoan based on the lower figure given to me, not the higher figure stated in the recent dispute.
As a result of the much increased payments - for which I had not budgeted - I cashed in a small pension to help make the payments which had become difficult because I had to help my XXXX child with her school fees ( without adding to the consolidated loans for my XXXX older children ) and replace household equipment. The impact of that pension cash-in has been to make it look as if my income has increased by {$8000.00} ( even though my actual income increased by only about {$1000.00} ) and so my recalculated payments this year will be even higher. I am in a spiral of increasing poverty with increasing payments and getting further into debt.
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04/02/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have four XXXX grants, each for part of my XXXX programs. I have fulfilled obligations to them, but they were converted to loans at the height of my divorce on XX/XX/XXXX.
I have always been in this XXXX position, before I took the XXXX grants, and remain in this XXXX position, which fulfills all obligations.
I had recertified every year that was required of me, and never had any change in employment, or employment position or meeting obligations. I had always communicated with the servicers.
In XX/XX/XXXX I was completely blindsided with a divorce from my spouse. I had no idea it was coming after 13 years of marriage. It was a devastating blow to me and I still today, am recovering from the trauma it caused. I could hardly keep my head up at that time. I was already working a fulltime job as a XXXX in a low income ( XXXX ) and XXXX building where more than half of our population are English Language Learners and/or students living in poverty. I love this job and I wouldnt change anything about it.
Besides working as a fulltime XXXX, I am also a mother. And as of XX/XX/XXXX, I became a single mother.
So, with all of that, I communicated to the servicers what happened and that I was still meeting obligation to my grants. They did not care that I was in crisis. I was in a position where I was in a survival state and I was barely making it. And they landed that right on top of me at the height of it they said you now owe {$10000.00} more dollars plus interest. And my job, which fulfills obligations, had never changed. They had paperwork on file that showed my employment. They didnt care.
I suffered more trauma because of what they did to me.
XXXX grants : XX/XX/XXXX-XX/XX/XXXX {$2000.00} XX/XX/XXXX-XX/XX/XXXX{$2000.00} XX/XX/XXXX-XX/XX/XXXX{$1000.00} XX/XX/XXXX-XX/XX/XXXX {$2000.00} Today my total that I owe is {$9700.00} -from a XXXX XXXX for 25 lovely XXXX in an XXXX and XXXX XXXX building.
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12/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XX/XX/XXXX, my direct loans were transferred to Fed loan servicing after I applied for public service loan forgiveness. I have to make 120 qualifying payments and the rest will be forgiven. So far I have made 6 qualifying payments prior to the pandemic and when the pandemic started I was to have 26 additional qualifying payments added to my account towards loan forgiveness. I received an email that I needed to submit anther PSLF application from my employer to verify that I still qualified. When I log into my account to see what I needed to do, I saw a notification that I needed to consolidate my loans and then submit the new PSLF application from my employer. I was confused so I contacted Fed Loan servicing for assistance. The gentleman the took the call told me that I needed to complete those two things so that the payments could be applied due the COVID 19 pandemic. He also stated the changes will not cause me to start over. Fast forward to XX/XX/XXXX, I see an email that I have new correspondence. When I logged into my account, I saw that all of my qualifying payments disappeared and I was to start over from the beginning for making 120 payments when I was under the impression my 32 should still be there. I immediately called back to customer service to find out why this happened and the rep told that when the consolidation occurred, it wiped out all of my existing payments that were to be applied and it started over as a new loan. She asked me to give her a few moments to check some things only to tell me that there was nothing she could do to change it so I am filling a complaint to get this matter resolved. I feel that this is not fair to me that I am having to start over after being given inaccurate information. I would have never opted to consolidate my loans had I know it would wipe out my 32 qualifying payments towards the 120 needed. I am asking that you please help me get the payments back.
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08/24/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Thank you in advance for your time and attention to this matter.
I am writing because I have met all the requirements for loan forgiveness under the Public Service Loan Forgiveness Program ( PSLF ). For the last ten years, I have been a social worker at an employer that qualifies under PSLF. PHEAA/FedLoan Servicing have processed payments for 9 out of 10 years ( 108 out of 120 eligible payments ) and acknowledged that my employer qualifies. As of XX/XX/2021, I have submitted a certification to PHEAA/FedLoan Servicing that I have made all 120 of the payments required to process my loan forgiveness and forgive the remaining balance of my loans. Since that time ( ie for the last ~5 months ), my application for loan forgiveness has been in limbo with PHEAA/FedLoan servicing. I follow up regularly through various available channels but am never able to get more than perfunctory answers to questions about when my loan will be processed for forgiveness. The most I am told, repeatedly, for months now, is that PHEAA/FedLoan Servicing needs to verify my employment with a qualified employer. However, as mentioned, I have been at the same employer for years, and PHEAA/FedLoan Servicing has, in each year except this last one, timely verified my employment and confirmed that the employer is qualified. As a result of PHEAA/FedLoan Servicings refusal to certify my most recent year of employment, I am administratively stuck on 108 out of the 120 eligible payments. I am particularly distressed because it is clear that PSLF applicants are being processed on a regular basis these days, but my application is being left behind for unclear reasons. I have fulfilled my obligations and responsibilities towards loan forgiveness under the PSLF Program over ten strenuous years in public service. I am hoping that you can use the influence of your office to help push my application through. Thank you again.
Sincerely, XXXX XXXX
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07/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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XXXX College XXXX XXXX XXXX XXXX XXXX misled me promising me employment opportunities and Lifetime refresher courses with a brighter future and the only thing I truly recieved was a useless degree that no one take serious in this city based off the schools reputation that continued to spiral from XX/XX/XXXX-XX/XX/XXXX. Tentative dates..And debt an extreme amount of debt. Not once was I sent on a job interview or even prepped for job placement which was promised upon graduation. They gave us statistics rates and promised a future that if we ever need to go back and revisit accounting or revisit a business course we would always have an open door policy that was not honored either. I started realizing the $ 300- {$500.00} per book only a few words changed. The knowledge recieved was not anything more then I already knew I managed my whole life. They made me believe adding a degree to my life would make me be more marketable. I had a XXXX GPA after looking at my credit report and seeing what this school was doing to me I dropped out. I finally realized that it was a scam all of the student 's were coming to the same conclusion. The material was high school level, I'm at a lack the Lifetime courses I need those the only thing on my credit report is school and my car I am XXXX in debt I have no moral this has ruined me. I use to believe In College before XXXX college XXXX XXXX XXXX XXXX XXXX. Now I don't push my children at all towards it. It's not fair they got off without helping us. If it was a creditable degree I wouldn't be complaining. But Any time mention what school I received my XXXX degree from there is same on my part, and its not taking serious by the reciever of the information. Anyone I have told responds negative in this city like the University XXXX XXXX Scandal. I need help they need to honor relief this is just so intense. Greed caused this they milked us through books through everything.
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02/10/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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All of my loans were with XXXX XXXX throughout my XXXX school training, from XX/XX/XXXX to XX/XX/XXXX. When XXXX from XXXX school in XX/XX/XXXX, I made many calls to my loan serving company so that I could properly consolidate my loans and enroll in an income based repayment plan, and begin working toward the Public Service Loan Repayment Program. At that point, my loans were switched ( without my knowledge ) to XXXX. I was told that my loans had been consolidated, I waived my 6 month deferment, and began paying my monthly payments to beginning accruing toward my 10 years of payments. Unknown to me, XXXX XXXX had only switched HALF my loans to XXXX, and the other half ( two different loans ) were still with XXXX XXXX, and not enrolled in any repayment plan. It wasn't until 6 months later that I received a ~ {$3000.00} bill from XXXX XXXX that I was told I was " still in school '' when I had attempted to consolidate my loans, and therefore these loans were not consolidated. Of course, that makes no sense, since I had already XXXX from XXXX school in XX/XX/XXXX and half of my XXXX school loans WERE in fact consolidated and sent to XXXX. And it makes no sense since the consolidation had taken place after my public and exciting XXXX from XXXX school. The XXXX was on XX/XX/XXXX. In any event, even if they were to argue that I didn't truly XXXX until XX/XX/XXXX, I was not informed of this issue, AND they actually did consolidate half of my XXXX school loans. You simply can't have it both ways. Because of this, I lost 11 months of IBR on my now " second '' and " third '' consolidated loan. I simply want to be credited with the 11 months to my second and third loan just as I was to my first. Please see attached documetation, especially the email from XXXX XXXX noting I had submitted my consolidation request ( XX/XX/XXXX ) after the date of my XXXX ( XX/XX/XXXX - picture of XXXX ticket also attached ).
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06/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I took out {$16000.00} in student loans in between XX/XX/XXXX-XX/XX/XXXX. Due to many circumstances, including misunderstanding of fees and penalities, these loans went into default. I consolidated the loans once that I am aware of, but according to NSLDS I consolidated XXXX separate times. I also completed a rehabilitation in XX/XX/XXXX. I have been consistently making payments well above the minimum requirement since XX/XX/XXXX.
However, in spite of all the payments I have made over the past 20 years, my balance is now almost {$60000.00}. I contacted FedLoan in attempt to verify the payments I had made, and what the several thousand dollars of fines were from. They provided me no information prior to XX/XX/XXXX. I contacted the Ombudsman, whom I thought was supposed to be a neutral advocate, and I feel she did not represent my needs or my interest at all. It took her 5 months to provide me with the same records I already had. She specifically told me there is no information regarding my rehabilitation, no promissory notes, no explanation of fees or charges. She provided me zero additional information, and yet she said I have no options in verifying this debt that has consumed my life.
These loans were taken out before the bankruptcy laws were changed, yet they were affected by the law changes. These loans were taken out before the lending process in general developed guidelines to prevent abuse, yet THOSE laws did not affect my debt.
I have literally paid the equivalent of what was borrowed, yet the Department of Education tells me balance is 3 times what I borrowed. They refuse to provide any records to validate my debt, and it is obscene that my student debt is not held to the same standards as credit card debt, medical debt, civil debt, real estate debt, or any other debt that I have ever heard of. This is predatory lending, and unvalidated debt, and I should have the right to verify this debt.
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02/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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This is a complaint I submitted about a year ago but I no longer see it listed here. Federal loans that were taken out in XX/XX/XXXX and XX/XX/XXXX were consolidated under the new student loan programs started by President Obama. FedLoan student loan servicing has incorrect information about these loans and it is negatively effecting my ability to apply for lower month repayment plans. These consolidated loans show up as having been borrowed, gone into repayment, had the first bill due and defaulted all on the same date in XX/XX/XXXX. I was not a student in XX/XX/XXXX so no loans were borrowed in XX/XX/XXXX. A loan would not go into repayment on the same date that the first bill was due. Loans do not go into default until 290 days after no payment has been received from the first due date. So none of this adds up. I have tried numerous times to use logic when working with someone at FedLoan over the phone. I have not accused an individual of doing anything wrong, clearly this is a computer error, all I 'm asking is that someone agree that it does look fishy and then look into what may have happened. As of right now, because of the status of those consolidated loans, my monthly payment is XXXX times more than what I make in a month. I clearly can not make those payments. I need some assistance getting FedLoan to review those loans and see that they are miss-marked. I have worked with CFPB on some other loans that XXXX temporary lost and the outcome was good. Though, when those loans were transferred into the hands of FedLoan servicing, the person on the phone said that there was no such agency as the CFPB and that there is nothing called the OMBUDSMAN group. I pointed out that both these entities existed and that they were government agencies which is why they have .gov URLs, to which the person replied that anyone can get a .gov address. Clearly we are not working with the best and the brightest here.
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02/14/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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Im opening this complaint because Im having an issue with my XXXX XXXX XXXX. Please see the following details : - Approximately a month ago Id learned the somehow XXXX XXXX XXXX was given a dispute letter which was intended for and submitted to XXXX XXXX.
- First, I dont know how XXXX XXXX XXXX receives a copy of a letter pertaining to a loan that does not belong to them.
- Secondly, I dont know why representatives at XXXX XXXX XXXX did not thoroughly read the letter upon its receipt as it named a private lender who it was intended for who is not XXXX XXXX - Instead, XXXX XXXX XXXX has removed my Student Loan Information from my credit as of to date - That means Im now not getting fair credit reporting on students belong to me as I am still responsible for paying the bill each month - Ive now contacted XXXX XXXX twice regarding this issue. Once approximately in XX/XX/2019 and the other on today XX/XX/2019 - I dont remember who I spoke with in XX/XX/2019. The person I spoke with today is named XXXX. His ID is XXXX.
- The reason has become a XXXX XXXX XXXX issue now is because XXXX XXXX XXXX didnt read the letter for XXXX when they first mistakenly received it.
- Even after I called them about the mistake in XX/XX/2019, they still didnt get the manner handled properly This was so very simple and could have been avoided. All the original area /representative who received the letter needed to do is realize the letter was meant for another company ( private ) and not meant for XXXX XXXX XXXX . Instead, all or portions on My student loan information got removed from my credit report ( s ) which is very damaging as it has caused a major drop to my credit score right during my home search and buying process. XXXX XXXX is now showing as a closed account when it is not. This is not fair to me as a consumer making payments on my XXXX XXXX accounts. Im not happy about this as Im sure no one else would be.
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04/23/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I had 3 private student loans with American Education Services. I recently paid one off and refinanced the other two. The loans are known to AES from their disbursement date : XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX.
On XX/XX/XXXX, I paid off the XX/XX/XXXX loan. On XX/XX/XXXX, I received a letter confirming the payoff of the XX/XX/XXXX loan.
On XX/XX/XXXX, the balance of all of my AES private loans was approximately : XX/XX/XXXX : {$0.00} ( paid in full ) XX/XX/XXXX : {$9300.00} XX/XX/XXXX : {$8600.00} On XX/XX/XXXX, I refinanced the XX/XX/XXXX and XX/XX/XXXX loans. The total payoff was approximately {$18000.00}. The new bank forwarded to AES a payoff amount of {$18000.00} delivered to AES on XX/XX/XXXX.
AES misapplied all of my money. I very clearly took the steps necessary to fully pay off the XX/XX/XXXX loan through the AES website. I had the new bank follow the payoff instructions on the AES website to refinance the other two. As of the date of this complaint, AES did not fully close my XX/XX/XXXX loan and charged me {$56.00} in interest since the XX/XX/XXXX payoff date and my most recent inquiry about the loan on XX/XX/XXXX.
AES also misapplied the {$18000.00} intended to close out the remaining two loans by applying approximately {$13000.00} to the XX/XX/XXXX loan that only had a balance of {$9300.00}. The XX/XX/XXXX loan now shows AES owes me a credit of {$4200.00}.
Additionally, AES misapplied the remaining amount from the {$18000.00} to the XX/XX/XXXX loan, causing the balance of the XX/XX/XXXX loan to show I owe AES {$4000.00}.
I called AES multiple times to inquire how I could owe {$4000.00} on the XX/XX/XXXX loan while being owed a credit of {$4200.00} on the XX/XX/XXXX loan. AES is unresponsive, claiming I need to wait a few days for their " system '' to be updated. No such update has occurred.
I also am unsure how I owe interest on a loan that was paid off two months ago.
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01/06/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
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Web |
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Again this another complaint against the student loan company American Education Services which is formerly the name of XXXX XXXX. I have filed complaints before in regards to their third-party collection practices. Allow me to refresh your memory : case # XXXX which involved XXXX XXXX and XXXX and resulted with this company ceasing all collection activities against me ; case # XXXX which involved the law firm, XXXX XXXX XXXX XXXX and resulted in a Notice of Discontinuous that was filed in NY Supreme Court ; case # XXXX which involved the law firm, XXXX XXXX XXXX in which they claimed that the file was closed and left their office in XX/XX/XXXX.
However, I happened to check my credit score and decided to get my credit report. I found all this derogatory information on my credit report by American Education Services or AES/XXXX. On my credit report from XXXX in their comment section they claimed, " Transferred to recovery status updated XX/XX/XXXX. '' They also claimed that this account was first reported in XX/XX/XXXX meanwhile my account was opened on XX/XX/XXXX. My first initial payment to this company was on XX/XX/XXXX, My last payment to them was on XX/XX/XXXX. On my credit report from XXXX XXXX they claimed my last payment was on XX/XX/XXXX. Notice the difference of the last payment dates! In their remarks section they stated " Transferred to Recovery < > Unpaid balance charged off. '' Also this derogatory information is scheduled to come off my report in XX/XX/XXXX. However, this is the first of many derogatory complaints from this company XX/XX/XXXX, & XXXX. I will be filing separate complaints for each of them. I currently have disputes opened against them with XXXX XXXX and XXXX, I have to mail a request for a credit report with XXXX because for some reason they would not allow me to get my credit report online. I do intend to file legal action against every last one of these companies.
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11/01/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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My husband and I are on Income Driven Repayment plans while he is a resident XXXX as we have a partial financial hardship. I am on REPAYE, and he is on PAYE. Our loans are held by XXXX ( PHEAA ). On XXXX/XXXX/XXXX, we received a notification to submit annual loan recertification documentation. My husband and I submitted those documents promptly on XXXX/XXXX/XXXX. We received emails on XXXX/XXXX/XXXX confirming the receipt of those documents. However, there was no indication in our online portals that these documents were received or that processing had begun.
I called XXXX at XXXX XXXX/XXXX/XXXX and waited 20 minutes on hold. The agent XXXX # XXXX answered and had to transfer me to another department, so again I waited again until XXXX # XXXX answered. He informed me that the application was in manual review and should be finished relatively soon, probably by the end of the week ( XXXX/XXXX/XXXX ).
After hearing no updates from XXXX, I called again on XXXX/XXXX/XXXX at XXXXXXXX XXXX. I spoke with XXXX # XXXX who said it would take 30-60 days from XXXX/XXXX/XXXX to process. I informed her that I had called on XXXX/XXXX/XXXX and was told that it would be completed last week.
She transferred me to XXXX who stated she was a supervisor. She reviewed my information and said my application was queued for manual review, but strangely needed to be escalated or expedited, but somehow had not yet been done. She then provided a monthly estimate of {$1000.00} for the payment. I informed her that this was a significant increase and did not appear to include my husband 's loans, which we applied for and cosigned together on XXXX. She said she will try to expedite and we will hear an update by XXXX at the latest. I expressed concern that with my payment plan expiring on XXXX/XXXX/XXXX that this would not be enough time. Given the absence of response on XXXX/XXXX/XXXX, I have elected to file this complaint.
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06/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX since XXXX. In XXXX, the XXXX rolled out their Public Service Loan Forgiveness program, which by all standards, was an epic fail. In XX/XX/XXXX, our incredible XXXX XXXX and amazing COO of XXXX XXXX recognized the need for a limited waiver. With that waiver, we are able to consolidate into a direct loan, use prior periods of repayment and receive forgiveness on the loan balance after 10 years/120 payments. I had been paying on my FFEL loans for over 15 years and was one of the folks in the XXXX settlement as well for being misled and lied to. I have done all asked of me by XXXX and Fed Loan Servicing to take advantage of this waiver, yet there are no updates, no communication and now servicers are being transferred when I am at the finish line, yet they claim no disruptions which is totally untrue. They have my approved employment, proof of over XXXX payments from XXXX XXXX XXXX XXXX XXXX my loans are now direct loans and now still 30 days later, I have heard nothing. When I call, I get " just keep waiting '' yet on the XXXX site they claim " XXXX will review a borrowers account when it contains two pieces of information : at least one Direct Loan and at least one approved Employment Certification. When both conditions are met, XXXX will review the borrowers account. XXXX will identify all new payments to be added and instruct FedLoan Servicing to update the account. If any conditions of the account change, XXXX will re-review the account. Borrowers at or over XXXX payments will get priority reviews regardless of when their PSLF forms were approved. '' I am humbly asking XXXX XXXX to help get involved on my behalf. I do not want to ping pong between servicers and be kept continually waiting for forgiveness that I have rightfully earned. PLEASE HELP, I am begging you and really exhausted with this constant run around and finger pointing without any help.
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06/24/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
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Web |
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XXXX XXXX XXXX THE FIRM PREVIOUSLY known as XXXX XXXX XXXX XXXX XXXX XXXX XXXX, CA XXXX For the past 6-9mos I have made numerous call and send email to to the student email and and phone number to However I have not gotten any response response XXXX nor have i gotten an confirmation email or phone confirmation when I send information I finally spoke some in loans servicing who was kind enough to give her email so we could correspondence..
I show that you were my Student Loan Lender and Servicer during the XXXX until 2003 when consolidation occurred.
I would like to know the following : 1. The reason for the consolidation in 2003 as the consolidation was your suggestion.
Its my understanding that XXXX XXXX is the lender of record and XXXX XXXX XXXX XXXX XXXX XXXX XXXX is the Guarantor, Loan Servicing was transferred to XXXX XXXX XXXX ( XXXX ) in 2003, American Education Services ( AES ) is the current Loan Services.
The 2003 Consolidated Promissory Note list Student loan Consolidation Center as the Guarantor /Lender and 3 different lenders as follows : a. XXXX @ {$41000.00} XXXX XXXX @ {$20000.00} - ( can you please tell me who the lender is as I dont recognize the name ) XXXX XXXX XXXX @ {$7800.00} Please note that I was instructed to list the above lenders and amounts by you and or the consolidator who received said information from you Im requesting to know how many loans are encompassed under each lender and the following information for each individual loan.
1 ) Original Lender 2 ) Type of Loan ( Private or other please indicate ) 3 ) Disbursement Date 4 ) Disbursement amt 5 ) Original Int Rate 6 ) Guarantor 7 ) Consolidating ( CNSLD ) Lender 8 ) CNSLD Date 9 ) Reason for CNSLD The information should be completed on the attached XXXX XXXX.
Please be advised that AES and XXXX XXXX dont have any of the supporting loans documents or information supporting the 2003 consolidation numbers.
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08/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I WAS enrolled in the REPAYE program, which requires renewal of income and family size information every 12 months. My income and family size changed in XX/XX/XXXX, and I submitted a renewal form in or about XX/XX/XXXX or XX/XX/XXXX requesting a recalculation of my payments under the REPAYE program. By letter dated XX/XX/XXXX, Fedloan Servicing denied my request stating that it was not time for me to recalculate my payment. In XX/XX/XXXX, a notice was posted to my account requesting a renewal form. As stated above, the renewal form had already been submitted to Fedloan Servicing, and none of the information that I reported to Fedloan Servicing changed over the 5 month period. In XX/XX/XXXX, I received a notice that I have been removed from the REPAYE program, that interest is being capitalized, and that as of XX/XX/XXXX I will be required to make payments under the standard payment plan because I did not submit the renewal form. This causes my payments to significantly increase from {$250.00} a month to over {$2000.00}. My renewal form was submitted at the time that the change in income and family size occurred. This information has not changed. Fedloan Servicing has the information that they require for renewal, but they intentionally denied my request and disregarded the information that has been provided to them with the purpose of capitalizing the interest. I have dealt with Fedloan Servicing before regarding this same renewal issue, and going through their internal complaint process gets the borrower absolutely no where. They are not being held accountable for deceptive lending practices. I submitted my updated income and family size information to this company, to be proactive and to keep them abreast of my the changes that have occured, I am penalized for it. This is unfair practices, and they continue to find ways to capitalize on interests and prevent borrowers from paying off their debt.
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02/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/XXXX i received emails stating that my payment plan had been changed. I had just submitted my yearly recertification in XXXX for my IDR plan. It was approved and recalculated on XX/XX/XXXX. There was no explanation as to why my payment plan was switched other than a system error. This resulted in capitalization in my interest on XX/XX/XXXX and again on XX/XX/XXXX when my plan was switched back to the IDR plan to allow me to continue in the PSLF program i am nearly 5 years in. I received letter on XX/XX/XXXX stating my request to reverse my capitalization has been approved and completed and also received another letter on XX/XX/XXXX stating the same thing. I have called numerous times and continue to get bounced around to someone that can tell me what happened and when i can expect this to be fixed as the information i have been given is that this is completed. Due to this system error that occurred in XXXX i have experienced a delay in payments that qualify for the PSLF program along with an increase in payment amount due to the capitalized interest. The information provided to the public states that we pay a percentage of our income towards our student loans and no one can give a straight answer as to why this is the case or when i can expect this to be fully resolved. My student loan principal balance is {$8000.00} dollars higher at this time and continue to make the higher payments in fear if i miss i will not qualify for PSLF anymore given the strict policies. I have expressed and tried to work with XXXX XXXX on many levels to get this resolved however for a system error that occurred overnight on their part it is unacceptable for it to take 4 months to resolve. I feel XXXX XXXX needs to be investigated for unjust student loan practices involving the capitalization of interest for unknown reasons and untimely resolution of problems resulting in the disruption of repayments and lives.
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01/19/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing to bring to your attention the continuing refusal of FedLoan Servicing XXXX XXXX ) to certify my Public Service Loan Forgiveness ( PSLF ). I've written to you about this matter in XXXX, XXXX, and XXXX. FedLoan continues to fail to resolve the situation, though the problem they articulate changes. Even with the recently announced changes in the PSLF program, XXXX has demonstrated a pattern of systematically denying PSLF relief, exhibiting frequent careless errors, lack of communication, lack of transparency, and poor service.
Despite 17 years working in public service amounting to at least XXXX qualifying payments, FedLoan has to date credited me with only XXXX payments. I am burdened with over {$35000.00} in student loans, most of which I have carried since I graduated as an undergraduate in XXXX. This large debt, combined with my choice to make a relatively low income in public education, has prevented me from getting housing loans due to my high debt-to-income ratio.
In the last round with FedLoan, I did a full accounting, re-submitting employment certification for at least XXXX qualifying periods, waiting for two months for an answer from FedLoan. They responded with 7 letters, detailing non-existent errors in the certification forms ( allegedly missing XXXX and answers that are clearly provided on employer certification ), neglecting important details ( overlapping employment ), denying me once again PSLF relief. I resubmitted my PSLF Application and Employee Certification. When I tried to call FedLoan 's customer service, I waited more than XXXX hrs before my call was suddenly dropped.
Please look into my case once again and see if we can help not only my case, but the hundreds of thousands of borrowers that FedLoan is withholding their rightful Public Service Loan Forgiveness.
Thank you for your time, attention, and advocacy. I have attached a few relevant documents.
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10/19/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
Servicemember |
Fedloan servicing falsified my income driven repayment application for XX/XX/2016. I submitted the income driven repayment application on studentloans.gov. My account on studentloans.gov reflects exactly as I remember filling it out and submitting it. I requested to simply update my income and continue the repayment plan I was currently on. I was surprised by a huge standard payment bill in XX/XX/XXXX as I was not expecting an interruption in payments or a change in my payment plan as I requested to stay on my same payment plan. Fedloan insisted I had no choice but to switch plans based on my application, I told them I did not want to switch plans and I did not put that on my application. Fedloan refused to provide me with the application they claimed said they could force me to switch plans until XX/XX/XXXX. upon review of their falsified document, a box was marked manually requesting my lender pick the plan with the lowest monthly payment and place me on it in addition to the conflicting mark I selected in item number one requesting I continue my current plan and simply recalculate my payment. all of the boxes I selected have electronic x 's and this box they claim I checked that allowed them to force me to switch plans does not. I did not check the box requesting fedloan force me into whatever payment plan had the lowest monthly payment. When I confronted Fedloan about this Fedloan threatened me that if I peruse the injustice bestowed on me that they would place me back on standard payment and continue to erroneously capitalize my interest every month I had to defer until I submit and they take as much time as they want to " process '' my application. This is an injustice and I will not allow Fedloan to continue to threaten me into allowing them to falsify my loan document. I am demanding they address this injustice by reversing the activities placed on my account based on the falsification.
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10/22/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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Hello, I am a XXXX employee and I have been in the XXXX on and off since XXXX. I have two issues : -Missing XXXX count information -Outdate loan balance and lower credit score as my payments have not been applied to my account.
The parties that are causing the issue : XXXXFEDLOAN -XXXX -XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX ) XXXX XXXX and XXXX XXXX ( XXXX ) Actions I have taken since XXXX : -Contact both XXXX and XXXX XXXX via XXXX, in person, and email to fill out the XXXX form to get the months from XXXX XXXX XXXX added to my count for XXXX employment. Both parties have failed to respond XXXXWork with Fedloan and now XXXX to resolve the issue.
I have submitted the following to FEDLOAN : -PSLF forms indicating that the Agencies failed to fill out the forms -Emails -My XXXX of XXXX XXXX XXXX XXXX employment record -XXXX XXXX Waiver Fedloan has giving me multiple excuses and now says XXXX is responsible. XXXX says they are still processing but the they do not have any records of forms or information for those months.
On top of that my employer XXXX XXXX XXXX for XXXX XXXX ( XXXX ) has been making payments on my behalf. And since XX/XX/XXXX, those payments have not been added to my account and the old balance is still on my credit report, impacting me from shopping for a mortgage. The however, has been taken out of the account and I am paying taxes on these payments. XXXX has confirmed with my employer of receiving a payment in XXXX but the payment has not been added to my account.
This is emotional draining because I always wanted to be a XXXX XXXX and went to XXXX school because I kept being rejected. Now I am trying to use the resources recruiters told me about and it is hindering me from moving on with my life.
I can't provide the emails as they went sent via my work email and the Fedloan XXXX is missing my documents.
Please advise and thank you.
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07/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My husband and I had a loan consolidation in XXXX. Our loan was totally XXXX with a XXXX balance by XXXX 's long term & permanent XXXX discharge in XXXX. We finalized the 3 year monitoring in XXXX. However, I was taking care of a teenager and my XXXX XXXX father at that time. My husband received a student loan bill that was transferred from XXXX to AES for {$21000.00} in XXXX. XXXX years later we didn't know loan was paid off, so my husband, ( XXXX XXXX ) and I kept paying monthly payments to AES because were receiving an automatic monthly bank drafts from our checking in XXXX for the amount of XXXX to XXXX. Our loan was a fixed rate of 4.625 % and AES change from fixed rate to a variable rate without our consent. AES continued to bill us for the same balance as the original XXXX loan borrowed in XXXX and then it was paid in full in XXXX. We continue to pay AES XXXX from XXXX to present. The loan is currently in forbearance due to not owing this XXXX and we hope this loan will be resolved as soon as possible. I have all the credit reports, bank statement payments, original consolidation from XXXX, to XXXX estimated payoff letter of XXXX, XXXX XXXX. NO PROMISSORY NOTE of either reports, both my husband and I have a XXXX balance with XXXX XXXX. We are owed approximately XXXX in OVER PAYMENTS because we had automatic draft and assumed it was not paid off in XXXX AES XXXX states we still owe XXXX + XXXX in interest with it being in XXXX months forbearance due to a variable interest rate unbeknownst to us that AES XXXX to a variable rate, owing MORE than he originally borrowed in XXXX. This entire loan including the XXXX was paid in full in from XXXX to XXXX. How in the world could my husband owe MORE THAN the original loan borrowed from XXXX XXXX, XXXX years later!!.? Please contact me ( XXXX ) XXXX or the above email address. Thank you for your time and assistance. XXXX & XXXX XXXX XXXX XXXX XXXX
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01/31/2019 |
Yes |
- Debt collection
- Private student loan debt
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- False statements or representation
- Attempted to collect wrong amount
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Web |
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This is a public Audit Demand to retain all documentation proving that all Interest calculated on the account is being APPLIED appropriately. Due to some unfortunate situations in dealing with AES, I've been forced to demand this. If AES fails to produce the documentation I seek, I will make sure to obtain this through the use of my legal rights that pertain to the law. In Summary, AES has resources within their domain who tend to admit when something is right or something is wrong and yet, whenever I ask for the proof of this, they say they don't have it and that it's up to a different department to provide the information requested. AES also fails to provide which accounts they're applying any portion of interest, which misleads the borrower into thinking the interest is being applied as the law says it should. I have yet to believe that AES is doing ANYTHING RIGHT, and stand by that argument until AES can produce evidence suggesting otherwise. I'm in full consideration of seeking legal help to justify my aforementioned claims, because, as a collective, all borrowers that have to be instrumental in dealing with this company will never get the wasted time and money back for the egregious behavior this company is known for and all the headaches that have been distributed to all of these borrowers. They refuse to take ownership of their dysfunctional system and instead refute the claims and " blame '' the lender agreements, without citing which specific detail would cover that.
Secondly, it's not mere coincidence that all Consumer Affairs websites such as the XXXX and the likes all have comments from borrowers who have the same issue with this company or similar issues.
I absolutely believe that all of the issues mentioned here have to do with a disfigured conspiracy between legislators and the top executives within this organization. I speak for millions of borrowers and so does XXXX XXXX!
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09/16/2022 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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AES/PHEAA closed the previous complaint. Re-opening as a new complaint. This complaint is not a duplicate because they never resolved any of the concerns related to that complaint.
We received your complaint. Thank you.
We will review your complaint. Depending on what we find, we will typically : Send your complaint to the company for a response ; or Send your complaint to another state or federal agency, or help you get in touch with your state or local consumer protection office ; or Let you know if we need more information to continue our work.
YOUR COMPLAINT Past inquiries were made to AES/PHEAA to prevent certain AES/PHEAA employees from accessing my information. This is my right to prevent any targeting against me by any AES/PHEAA employee . Any employee encounter that I've had at AES/PHEAA where the employee raised their voice, had tones of sarcasm, tried to bully me or tell me what to do are hereby barred from accessing my information indefinitely. Any attempt to access my information by any one of these employees will be seen as an act of retaliation or defiance. I may occasionally send Freedom of Information Act requests to force your Agency to provide security details as to who has accessed my information or if that information can only be privileged to Federal Agents, I may engage an attorney to obtain that information. Unfortunately, because of the incident that occurred in the past with an employee by the name of XXXX, I can not trust your Agency to employ the right individuals to protect my information or keep it from getting into the wrong hands. This is a serious demand and I would strongly suggest you oblige. I would also strongly recommend screening some of these employees for mental health issues or substance abuse. It is not normal for employees who are supposed to act professional to act the way they have in the past or that way at any time in the future. Thank You.
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06/09/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account information incorrect
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Web |
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The short version of the story is Fedloan Servicing is reporting my debt in a manner that negatively affects my credit score despite the fact that I have made my payments on time every month. It was never disclosed to me that my repayment plan was not sufficient to keep my credit in excellent standing. It was never disclosed to me that my student loans could negatively impact my credit report.
The longer version of the story is as follows : In XXXX I was assigned FedLoan Servicing as my loan servicing company upon graduation from XXXX XXXX at XXXX XXXX University. At the time I graduated I had a combined balance of roughly {$110000.00} with about 20 different subsidized and unsubsidized loans.
I decided that consolidation and income based repayment would be a good option for me, so I consolidated my loans with a 5 % interest rate with a 20-25 year forgiveness plan. The payment plan worked well for me. My payments were roughly {$100.00} a month and I have made the payments on time every month. Fast forward 3 1/2 years after graduation and I have saved up enough money to put a down payment on a home!
Between XX/XX/XXXX and XX/XX/XXXX my boyfriend and I met with XXXX XXXX XXXX in XXXX Montana. We had our credit reports pulled to find that my student loans were negatively impacting my credit report. Fedloan servicing was reporting the loan amount of {$110000.00} with a balance of {$120000.00}.
I was never informed that should my balance grow beyond what was consolidated that it would report negatively. Together with the help of our Loan Officer this XX/XX/XXXX, we called Fed Loan Servicing to inform them of the reporting error. Fed Loan servicing informed us that they had only started reporting their loans this way in XXXX of XXXX. When we asked why and if we could have it reported correctly we were put on hold for 30 minutes. This tested our patience and we eventually hung up the phone.
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10/01/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This complaint is in regards to XXXX XXXX XXXX, a company that handles federal student loan repayments for the Dept. of Education. In approx. XXXX, I was told by XXXX XXXX XXXX that a company that I was considering working for was a qualifing company for their Public Loan Forgiveness program ( 120 income based payments ) .I accepted the job and started on their loan forgiveness program as time went on. I submitted yearly paperwork to maintain my qualifying status and was updated with paperwork stating how many qualifying payments had been made and how many were left.This exchange of information went on for years and is necc.to maintain qualification in their program.In XXXX, I took another job and finalized my paperwork with XXXX XXXX XXXX in regards to my previous employer and updated them with info on my new employer. I received paperwork in the mail soon thereafter stating that there had been a mistake made and that my previous employer was not a qualifying company but my current employer was and that they were terribly sorry for the inconvience.
My previous employer was XXXX XXXX, I worked for XXXX XXXX a government agency contracted by Dept. of Labor. XXXX XXXX XXXX apparently did their research at the end of of my employment and found out that XXXX XXXX was a for profit organization. ( a non qualifier for the loan forgiveness program ) None of which, I knew anything about. I was misinformed at the beginning of this ordeal and am now being told that my otherwise qualifying payments are void. ( XXXX XXXX is a government agency and a 501 ( c ) ( 3 ) which are qualifiers per HR paperwork provided by XXXX XXXX XXXX ) This sort unethical business practice should not be allowed to happen. I am sending all the caloborating paperwork via fax and snail mail. I have spoken with XXXX XXXX XXXX directly and the ombudsman group of the Department of Education in regards to this issue but to no avail.
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10/13/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I submitted my recertification with the Public Service Loan Forgiveness ( PSLF ) program through FedLoan Servicing. The certification shows that I am employed by a 501 ( c ) ( 3 ) non-profit and had been employed there, full-time, since XX/XX/XXXX. FedLoan Servicing maintains a PSLF tracker on their website. On XX/XX/XXXX, FedLoan Servicing processed my application. The PSLF tracker was updated to note that a portion of my loan payments from XX/XX/XXXX to present were " qualifying. '' However, the payments from XX/XX/XXXX through XX/XX/XXXX were are listed as " Employment Not Certified, '' despite my certification.
On XX/XX/XXXX, I contacted FedLoan Servicing to ask for a correction and that all payments from XX/XX/XXXX to present be marked as " qualifying. '' FedLoan Servicing responded on XX/XX/XXXX, " Records indicate the Employment Certification From to track your employment history has been approved until XX/XX/XXXX. The forgiveness portion has been denied since you have not completed the 120 qualifying payments. We advise to update this form annually. '' This was not responsive to my request.
On XX/XX/XXXX, I submitted another request for a correction. FedLoan Servicing responded on XX/XX/XXXX, " A request has been submitted to review your Public Service Loan Forgiveness ( PSLF ) & Temporary Expanded PSLF ( TEPSLF ) Certification & Application ( PSLF Form ) to include all months shown as eligible per the start date on that form. We will send correspondence if we require additional information and apologize for any confusion or inconvenience. '' I received that review on XX/XX/XXXX. The payments were still not listed as " qualifying. '' I have also called FedLoan Servicing to address this issue. The customer service agent was not responsive to my request.
I am deeply concerned that this miscount will delay my eventual forgiveness, currently scheduled for XX/XX/XXXX.
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05/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
On XX/XX/XXXX of XXXX, the US Department of Education announced a Limited Time Waiver that would allow previous times of employment in a Public Service job to qualify towards the XXXX required monthly payments on a Direct Loan, if those payments were made on a FFELP loan or a Direct Loan that was subsequently consolidated. Again, on XX/XX/XXXX the US Department of Education made this announcement for a waiver from previous strict rules regarding PSLF. Fedloan Servicing must be the *ONLY* people/organization that did NOT KNOW about this Limited Time Waiver. On XX/XX/XXXX I submitted two Employment Certification Forms/ Applications for PSLF that were signed by my former employers to certify the dates of my employment AFTER XX/XX/XXXX, of XXXX that would qualify for the Limited Time Waiver for PSLF. Again, I submitted two valid and correct PSLF Application/Employment Certification Forms on XX/XX/XXXX in accordance with the terms of the Limited Time Waiver. On XX/XX/XXXX -- - once Again XX/XX/XXXX of XXXX. I received a message from Fedloan Servicing that my PSLF Application/Employment Certification was rejected because my certified dates of Employment were before the disbursement of my Direct Loans. Again, that was the message sent to me on XX/XX/XXXX. The XXXX at Fedloan Servicing, who again must have been the ONLY PEOPLE in the USA to not know about the Limited Time Waiver rejected my two PSLF applications/Employment Certification forms when my forms conform with the literal intent of the US Department of Education goals for the waiver. I believe only high school drop outs are hired at Fedloans because of how XXXX the staff members seem to be or execute over and over and over again. Maybe the staff at Fedloans are not high school drop outs. Maybe Fedloans only hires crackheads from XXXX or XXXX that would also explain the poor servicing experiences Fedloan produces time after time after time.
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07/22/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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fedLoan Servicing -- I have submitted my employee recertification form for PSLF verification, in XX/XX/XXXX, for the months of XXXX XXXX XX/XX/XXXX. Since I have been doing this annually since XXXX, I am aware that it generally takes about 2 wks, however effective today XX/XX/XXXX, nothing has been updated and I have received no information. I have called or communicated thru messaging on at least 5 occasions and have spoken to supervisors, only to be told we have no updates for you. Finally after my 4th call someone told me I should have uploaded my cert form thru a new feature on their site called the PSLF help tool and I would have been approved much faster, rather than uploading it to the usual " upload docs '' section. I have never heard this or done this so I resubmitted my docs thru the help tool in XX/XX/XXXX. Well, they approved my payments of XXXX XX/XX/XXXX, but left XXXX XX/XX/XXXX unreviewed! So I called again and they said it's still under review. I have had the same employer for 11 years and have submitted multiple employer cert forms- it absolutely does NOT take over 6 months to determine that my employer, a COUNTY, is a government agency. Furthmore, XXXX XX/XX/XXXX were reviewed and accepted within a week, thereby proving that it does not take 6 months. And why weren't all my prior months reviewed up to XX/XX/XXXX? What is the hold up? I am getting no answers, no help, no apologies, nothing. Furthmore, I noticed that they approved months XXXX XX/XX/XXXX for TEPLSF only, yet months XXXX XX/XX/XXXX were on the same exact payment plan with the same exact employer, and we're approved for BOTH PSLF and TEPLSF. Makes zero sense and I need answers and updated employer certification, bc as I learned by watching the news, they will not be my provider after XX/XX/XXXX, and I want my account current. I have done everything I am supposed to do on my end and I expect the same from them.
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03/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In early XX/XX/XXXX, I spoke with a representative from FedLoan Servicing concerning my Public Loan Forgiveness and was told to recertify my PSLF and apply for XXXX Loan Forgiveness. They stated I could complete both forms and see an even greater reduction in my student loan debt. I filed the paperwork in XX/XX/XXXX and had made 53 of the 120 qualifying payments. I requested a forbearance for a few months because I relocated and when I called to cancel it and resume payments, Fedloan had placed me in its own forbearance for the XXXX Loan Forgiveness, which removes {$5000.00} off of the overall loan. They would not allow me to remove that forbearance, which remained on my account for several months.
In XXXX or XXXX, the forbearance was lifted, I received {$5000.00} off my student loans, but the interest that accrued made my student loan increase by around {$3000.00} higher than it was when I applied and received the discount. There was zero benefit to me as a lender and it increased my overall loan amount. When I called FedLoan in XXXX about the issue, I was told by a very disgruntled employee that there was nothing that could be done and that my PSLF qualifying payments would start over because I completed the paperwork for XXXX Loan Forgiveness, which one of their employees told me to complete in order to decrease me loan. At present, my qualifying payments went from 53 to 5, which is completely unacceptable. I would have never applied for the XXXX Loan Forgiveness if the employee hadn't informed me it would help my situation, and if I had known it would restart my qualifying payments. I was nearly 50 % complete with making qualifying payments and now I have to start over from scratch, with a loan amount that is much higher than when I started paying FedLoan Servicing in XX/XX/XXXX and when I submitted the applications in XX/XX/XXXX. This is unfair, unacceptable, and a complete rip off.
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09/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Older American, Servicemember |
This is a formal complaint against my federal student loan servicer, XXXX XXXX XXXX. I have made repeated attempts to try to get my manual review letter where they calculate and provide me with the number of qualifying payments I have made and the number of payments still required. The initial letter I received, dated XX/XX/XXXX, stated I would get this no sooner than 90 days from that date. It is now over a year later and I still havent received it. I called about this issue XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. The last three people I talked with ( including one supervisor ) even sent emails to management but I still didnt get a word of response. I have documented everything, if you need details.
My other big complaint is that I have to still be working when they make the final decision. I went back to school in my late XXXX to finish my education so that I could get a good job. I was hired with the state of California 10 years ago and I am now XXXX XXXX XXXX. I have completed my 120 months of qualifying service and I submitted my application for forgiveness on XX/XX/XXXX. Making still working a condition is discriminatory in itself, but especially so for older workers. XXXX XXXX XXXX can take as long as they like to finalize this processthere is no cap. But I dont have that kind of time. I need this to happen before XX/XX/XXXX or I have to forfeit. The letter I received from XXXX XXXX XXXX, after I submitted my application, stated the process of confirming my eligibility and qualifying payments may take approximately 30-90 days. I need it done in 36 days from today. I have done everything theyve asked and have never been late on a payment. It has been verified that the loans qualify. My job is certainly qualifyingIve worked for the State of California for the 120 months with no break in service.
I hope you can help me and I thank you for trying.
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05/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I have been getting different information from FedLoan Servicing regarding the public service loan forgiveness ( PSLF ) program. There have been problems throughout the entire term of the loans with respect to how payments have been calculated, but I have been employed with a qualifying employer for well over 120 payments at this point. I called to inquire about how to submit for loan forgiveness. I was told that I would need to submit the PSLF Certification and Application form once to certify my continued employment and calculate qualifying payments, and then submit it again for the process of loan forgiveness. I submitted the application form ( as I have done annually for years ) on XX/XX/21 and had no response with regard to qualifying employment status or payment counts. When I called to follow up on this on XX/XX/21, I was told that because it was submitted via means other than the PSLF Help Tool that processing would likely be delayed, and could be given no time frame on when this would be reviewed. There was never any indication that one modality of submission would result in any difference in processing time. I still had no update through XX/XX/21 and contacted FedLoan Servicing again. At that time they suggested that it would be faster to resubmit the application through the PSLF Help Tool, which I have since done on XX/XX/21. I was also informed at that time that the form would only need to be submitted once, and that I would be automatically submitted for loan forgiveness if I had 120 qualifying payments on the loans. The inconsistency of information provided leads to confusion and increase potential for errors/further delays. I am also concerned that this could lead to a denial in loan forgiveness if submitted incorrectly. If payments resume in XXXX, this could translate to thousands of dollars in unnecessary costs to me due to delays and misinformation, which is unacceptable.
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07/24/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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The is a follow up to complaint XXXX to be sent to XXXX for response.
A recent federal government report stated that loan providers like XXXX XXXX provide borrowers with wrong advice.
In my case, this misinformation has resulted to the following : 6 years worth of payments essentially being wasted. I was put into deferment during my XXXX XXXX XXXX and into forbearance after I completed my service, rather than taking the time to help them understand income-driven repayment. This has caused unnecessary fees and I pay more interest as a result.
Can I trust your student loan servicer?
I thought XXXX XXXX had the right answers. I had talked to them on several occasions in XXXX and XXXX about my PSLF and they told me I will pay the amount I had paid for XXXX or XXXX and not {$750.00}. I was told my told I will be notified to make the payment within 60 days. I was informed that I should not worry as my loan will not be reported as delinquent until after 90 days and by that time will have received the notification to pay the same amount I paid in XXXX for XXXX.
Its not just on payments that I have been misled. XXXX XXXX have misinformed me on : Income-driven repayment Student loan processing errors Failure to help me understand my options when I came out of default Failure to help me understand Public Service Loan Forgiveness during my XXXX XXXX XXXX.
Incorrect or insufficient information about eligibility, including types of qualifying loans Missed qualifying payments due to processing delays Problems with the job certification process resulting in miscounted payments XXXX XXXX can not say I talked to a customer service representative whos low on the totem pole. XXXX pointed out. This doesnt let XXXX XXXX off the hook. As the governments agents, XXXX XXXX serve the public and should make better efforts to provide accurate information, especially since they benefit from this arrangement.
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02/28/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XX/XX/20 *Submitted final pay off request to satisfy my loans in full effective XXXX XX/XX/20 *Logged on aes account to see loan balance at XXXX.
*Money still in checking acct. ( transactions can take 2-3 days ) *Contacted aes to verify payment was complete - they confirmed it was and i would receive pay off letter w/in 30 days.
XX/XX/20 *Verified funds still in checking account *Called aes - who verified payment had been made and to give it another day or two or contact my bank.
*Contacted my bank - they show no record of ach or payment transaction / request *Call back to aes - again verifies everything is fine.
*Mobil Website has no information available - all functionality down due to 'account closed ' status XX/XX/20 *Verified funds still in checking account.
*Called bank to verify.
*Called aes to verify payment - Their records show account is satisfied.
XX/XX/20 *Day 4 - outside 2-3 day ACH *Verified money still in account / bank has no record of request for funds.
XX/XX/20 *Log onto AES XXXX account balance back, shows overdue account.
*Called AES XXXX asked to speak to supervisor, They could not provide a supervisor or manager - accountant fielded my call.
*Accountant suggested 1 ) my account number was wrong but could not explain how i had successfully paid from that same account for the last 10 years - suggested i delete and reenter account due to technical errors on their end - would not elaborate or explain why none of the 3 prior calls had caught it.
2 ) Would not issue a credit for the additional interest incurred.
3 ) Would not submit a letter stating that payment had been submitted before account was overdue.
4 ) Suggested when using the mobile account I force it to open 'web view ' for more detailed information - I found this superfluous as I picked up the phone to speak with 4 separate customer service representatives who failed to notify me of any issues.
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05/17/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
Servicemember |
I joined to US XXXX in 2016 and was sent to my training in XXXX. Before going to my training, I called Fed loan servicing to grant me a forbearance because I was going to be away. During the training, Nobody has access to his phone, internet or any way of dealing with credit company. A few months later, after my initial training, I came to find out that I account was being reported delinquent. I picked up my phone and called them, and they said that they were going to fix it with the credit bureaus. And recently, the same thing happened again. They grant you a forbearance, and turn around and reports your accounts as late. I have attached my Military orders to show that I was XXXX XXXX during that time and I have also attached their approved forbearance.
This has ruined my life and has made me unable to apply any loan since 2016. This one account is reported into 8 tradelines/split accounts on my credit report and is showing that I have been late 5 times per tradeline/split which total to 40 times late. I have tried to multiple times and avenues this has never been resolved and everyone seems not to care. I am being treated this way because I chose to serve the country? Joining the XXXX is not an excuse to get away from financial obligations, but at least necessary steps were taken to ensure that I was covered during my XXXX XXXX time. If there is anyone out there to help me, I will appreciate because 40 late payments have been sitting on my credit for 4 years now. These late payments have crippled me and had made me unable to even get a security clearance. My wife and my XXXX kids can not enjoy the life that I have always dreamed to give them because every time I want to take a step forward, 40 late payments are holding me back. I have saved up for a mortgage but can not get qualified. Can someone look into this and save my life and the life of my miserable family? Please I need help.
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02/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I am serving as a XXXX at a XXXX XXXX in part because after 10 years my loans are supposed to be forgiven under the Public Service Loan Forgiveness Program ( PSLF ).
I recently certified my employment and was informed by XXXX that only 5 of my payments in XX/XX/2018 were " Qualifying Payments '' for PSLF. The other 7 payments were not counted because the payments were prepaid.
XXXX does not publicize their very counterintuitive policy that a prepaid payment is not an on time payment under PSLF. XXXX on their website describing PSLF requirements writes : " If you make a payment for more than the scheduled payment amount, the excess amount may be applied to cover all or part of one or more future payments, unless you request otherwise. Depending on how much extra you pay, its possible that your next due date could be a month or more in the future from the date you made the extra payment amount. This is called being paid ahead. If you make subsequent payments during a period when you are paid ahead, those payments wont count toward PSLF. '' This is deceptive and suggests only that additional payments made during the paid ahead status time will not count towards PSLF, not that none of the payment applied to future payments will qualify. There is also nothing in the congressional record to suggest that when Congress passed legislation authorizing PSLF, it intended prepayments to be excluded from Qualifying Payments.
Furthermore, XXXX informed me that where the prepaid money comes from AmeriCorps or PeaceCorps grants, the prepayment is counted towards Qualifying Payments. My prepayment was the result of a National Health Services Corps ( NHSC ) grant ( https : //nhsc.hrsa.gov/loan-repayment/index.html ). These are similar federal grant programs that offer student loan repayment money as an incentive, and there is no reason why XXXX should treat different from PeaceCorps or AmeriCorps.
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11/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I had submitted my request to renew my XXXX plan back in XXXX ( XXXX XXXX ish ) of this year. I had figured that my XXXX would be re-certified and everything would be okay. I received a phone call on XXXX XXXX when my payment is due on XXXX XXXX to alert me that now I owe {$1500.00} for XXXX and XXXX upcoming payment. My XXXX had been denied and they apparently sent me an email notification on XXXX XXXX. I checked my online account with them after the phone call and did see the message but no reason stating why it was denied just that " my '' request to deny the lower payments had been processed. Lol give me a break ...
I had submitted my proof of income with my renewal ( a pay stub with frequency listed on it ) but apparently because I checked, No My Income Did Not Change they absolutely ABSOLUTELY needed a tax return from XXXX ... seriously? It 's almost XXXX Tax Season my Paystub is n't enough for you to use in the calculation? So it was denied because I sent in a Pay Stub instead of a Tax Return and they are just now calling on XXXX XXXX to tell my I am past due and in the hole of {$1500.00}.
The absolute worst part of the call .... Having to agree to an Administrative Forbearance, have my interest capitalized and be penalized after literally 3+ years of following procedures and not having any issues. They could 've even offer me some type of hold for me to get the paper work in that did n't capitalize interest. So ... now I am RE Submitting my renewal with the XXXX XXXX tax return from XXXX.
Student Loans are literally a death trap for recent graduates. Who can afford {$730.00} a month and still live comfortably? Seriously ... this whole thing sucks. I am about ready to stop paying all together and just let them go into default, drag out my forbearance time and then use up my deferment time. That way when I finally run out of holds I 'll be in my XXXX and wo n't give a XXXX.
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04/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Over the course of XX/XX/XXXX through XXXX of XXXX, I began to make significant payments on my 12 student loans through Fedloan. I paid off all twelve using the " request final payoff '' option over this time period. I received PAID IN FULL notifications for each of them. I made my last pay off payment in XXXX of XXXX. My account reflected a balance of {$0.00} for all 12 of my loans, and again, I had received PAID IN FULL pdf documents for each of them. I monitored this for about a month afterwards through XXXX of XXXX.
Earlier this month, XX/XX/XXXX, I logged into my Fedloan account to get my tax information for the previous year. I was shocked to see a sudden total balance of {$250.00} XXXX principal and interest ) for 8 of the 12 original loans.
I called Fedloan the next morning and after much arguing, the representative realized she could see the PAID IN FULL statements sent out on behalf of Fedloan in my account/document history, and she deferred it to lead review number 463. I called back the next week to see if there were any updates and the review team had closed it without explanation. I had the representative put it into review a second time, number 467, this time with proof of my paid in full notifications and a copy of one of the paid in full PDFs. It seems FedLoad is now stalling on acknowledging that an error has been made on their behalf. After calling again today, XX/XX/XXXX, it seems they are just further stalling on coming to a conclusion on how this happened and clearing my balance. Again, I have proof that all of these loans are indeed PAID IN FULL and should not have any balance at all. FedLoan also acknowledges they have copies of these documents on their end but they are stalling to fix the problem and clear the balance.
Attached is a copy of one of the 8 loans ' PAID IN FULL statement, along with a screenshot of the email notifications for my other loans.
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01/11/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I received notice to recertify my IDR plan on XX/XX/XXXX. My account has been on deferment for the past 2 years because of high repayment amounts. On XX/XX/XXXX I received notice of denial for my request for lower payments as my account had not entered repayment status as my deferment was not set to end until XX/XX/XXXX. I was told to resubmit the application which I did in XX/XX/XXXX. On XX/XX/XXXX, ( yes, 2 months later! ) I received another denial for my request for lower payments because I marked one box wrong on the application. I was again told to resubmit my application which I did immediately. I also had to apply for a forbearance because FedLoan sent me a bill for a standard repayment of almost {$600.00} due the beginning of XX/XX/XXXX, so I was granted a one month forbearance. In late XX/XX/XXXX, my application that I resubmitted on XX/XX/XXXX had still not been reviewed and I received yet another standard repayment bill due beginning of XX/XX/XXXX. I called FedLoan on XX/XX/XXXX and was informed that they did not know why it was taking so long to review my application but that they would apply another forbearance until XX/XX/XXXX. On XX/XX/XXXX I received yet another denial for my application for request for lower payments because my account has not entered repayment! I am so sick of this back and forth! All I want to do is have my application reviewed and approved in a timely manner so that I do not have to keep requesting forbearance which then automatically denies my application since my account is not in repayment! This leads to me having to do the whole application process all over again! And for what reason! I am not at fault here! I do not understand why this company takes up to 2 months to review an IDR application! That is ridiculous and affects the consumers in a severely negative way! I have no idea what to do here but I need help to get this situation resolved!
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09/27/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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I have contacted XXXX multiple times and got different answers every time. Unfortunately, I did not keep record of all my phone calls. I have also sent some emails which were returned with a generic response to call in or in some cases, I never received a response at all. Regardless, I had my loans transferred to them around XX/XX/XXXX. My first payment directly to them came out in XX/XX/XXXX. I was told then that they could calculate my number of applied payments for PSLF as soon as they received the information. I still have a number of 0. I have been told multiple times they are waiting on information. They then said they had all the information and my documents were in line to be reviewed. Then I was told that the previous loan servicers didn't send them everything but it was being escalated to a supervisor and I should expect it to be resolved within a month or two. When that didn't happen I called back in again. They said they sent it to their supervisor again this time. The last person was not very helpful or nice. She said they had everything but it'd be awhile since I only started making payments in XX/XX/XXXX-XX/XX/XXXX year. She wouldn't tell me anything other than it'll be awhile. I keep being told one minute they had everything. Then they said they need more information and then again that they have everything. Over and Over it seems. It just never stops. I have been making payments directly to them for nearly a year now and still have nothing. I haven't turned in a new verification form because they won't load my old ones and I want to know when those are loaded. I have looked for places to report the issue to and can not find anywhere else related to the government to report this to. This program has turned into such a sad thing. I have read online many people who should be approved are also getting denied. I really wish the government would in step in and do something!
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07/31/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I have been making payments through the entire deferment stage. On XX/XX/2017 I called American Education Sercive ( AES ) to share that I made a payment on a deferred loan on XX/XX/XXXX. My deferment ends in XX/XX/XXXX. I asked, " How was the payment used, that I have a loan payment due and an interest rate payment due in XX/XX/XXXX. " ( See attachments ) XXXX employee number XXXX shared that the payment was not used to pay the interest rate that is due but placed on the unsubsidized accounts. I asked if there was an online format to pay the interest to prevent the addition to the principle and was told no. When asked if there was a way to have the payment applied I was told to send a letter. I asked if I should send a payment with the letter and it was repeated to send just a letter. The pleasant tone diminished when asked why a format does not exist online to pay the interest to prevent having an additional amount accrued to the principle and should I not send a payment with the letter? I was then told, yes send the document that says that " this is not a bill '' and to add a letter to ask that the amount sent in the mail should be applied to the interest. This mode of payment is not transparent when looking through the website. I was then asked if there was anything further that I needed and when responding no, the conversation ended. The site has a makeover, but no format to prevent the interest from being added to the principal when the loan comes out of deferment. I am working to pay off the loan and have the only option of the snail mail version without feedback. I do not see where I would receive notification that this payment was made unless I check my checking account for the canceled check and to double check the accounts to make sure that the balance does not have an increase. There should be a more effective way for this portion of payment when returning from a deferment.
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01/24/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
|
I have been removed from American Education Services ( AES ) borrower benefit program ( BBP ) that reduces interest rates by 1 % after 36 months of on time full payments unfairly and due to AES searing me away from their automatic direct debit payment program. I was removed from the program due to a payment that was a few weeks late and a payment that was {$94.00} short of the payment since I was looking at an old bill. Had I been enrolled in their automatic debit payment program like I wanted to I would not have missed these payments. I was steered away from their automatic debit payments due to incorrect and misleading information. It is my belief that AES will not let customers that are trying to get into their BBP set up automatic debit payments since this will make it mush easier for them to qualify for lower interest rate. I was told in XXXX that I could not set up automatic direct debit program to pay more than the minimum payment. I wanted to pay more to pay my loans off sooner so I did not set up automatic direct debit payments at that time. I again questioned automatic direct debit payments on XX/XX/XXXX and was told that " Unfortunately the lender does not allow a paid ahead status '' and I could only make minimum payments using automatic direct debit payments and would have to send two bills to make extra or over payments. Since then I have found out that I can pay any amount over the minimum payment. AES continually gave me incorrect and misleading information. I have e-mailed AES customer service over 6 times the past 3 months with out any reply or a response about the incorrect information I was given. The continue to not take responsibility for their actions in this circumstance and have denied my request to honor the 1 % interest rate reduction I should be qualified for since XXXX that has resulted in 10 years of AES collecting higher interest rates from me unfairly.
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09/06/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
The loan borrowed started in XX/XX/XXXX, I never knew that my loan was a private loan stating the original loan came from XXXX. I am now in repayment, over the time I was not in repayment interest has been added on which seems to be daily at a rate of 10.5 % which started at 9.95 % I never knew that the rate was a variable rate until this recent month as I began to look over my statements and to why my payment continues to get higher each month.
I borrowed {$15000.00} dollars to my knowledge in XX/XX/XXXX and during the time i left the school due to financial issues. Here now it is XX/XX/XXXX and the account on the AES website states I owe them {$29000.00} with repayment for 142 months of {$370.00} Paying a total of {$53000.00} to them for {$15000.00} that i borrowed that is down right sick!! So now facing this issue of not knowing what my payment maybe within the next few months due to a variable rate and how they do things to their terms without proper documentation.
I asked AES for the master promissory note i received 8 pieces of paper that 1. ) had the wrong amount on it, 2. ) missing pieces of paper to complete the whole master promissory note,3. ) Information blanked out that AES claims is to protect me, I was told by XXXX ID # XXXX on XX/XX/XXXX That the information that is blanked out is to prevent the mail being intercepted into the wrong hands. Also with the missing documents of my 3rd disbursement that has been calculated into my loan, XXXX did advise me to call my school to check the financial records of the disbursements. They do not have the proper documents to continue to pursue the loan. The company and individuals I have spoken with have basically been rude, unprofessional, the loan information is very misleading, predatory with interest rates as high as they please. This company is a thief and the people who work for them have covered their lies of documentation
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08/04/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
My name is XXXX XXXX. I am reaching out with respect to the PLSF waiver. Prior to XX/XX/XXXX, I was making payments to XXXX. I was never eligible for PLSF because my loans were not the correct type of loans, despite working in XXXX XXXX as a XXXX at a XXXX XXXX XXXX XXXX XXXX XXXX XXXX. In XX/XX/XXXX I applied to consolidate my loans ( as suggested by the government to be eligible for the PLSF waiver ). My loans were consolidated. I applied for Employment Certification in XXXX as well. In XX/XX/XXXX my counts were finally updated. I have approximately 92/120 payments. However, this was not correct as my belief was that I was well over 120 payments. I did some more digging and learned that the Government put me on School Deferment from XXXX and did not inform me ( I started a XXXX XXXX XXXX ). I continued making payments during that time ( therefore, over 60 payments ), all on time and full amount and I have documentation. During this time ( and still today ), XXXX XXXX XXXX XXXX XXXX My payments were over $ XXXX/month. I continued to do some more research and submitted a back dated form to waive the School Deferment for that period of time. It was accepted but only effective starting XX/XX/XXXX. I contacted and complained through the FSA portal. I finally received notification yesterday ( XX/XX/XXXX ) that they are closing my complaint. They are stating that the PLSF waiver can not be applied to school deferment periods and my waiver can not be applied prior to consolidation in XX/XX/XXXX. This makes no sense to me. I did my due diligence and paid on my loans. I did not default once. I have been working at an eligible institution since XXXX and have paid well over 120 payments, these are all the requirements of the PLSF temporary waiver. However, I am being denied because I did not apply to waive a school deferment that I was not aware of that the Government put me in. Please help.
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03/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I applied for a public safety loan forgiveness ( PSLF ) waiver ( Waiver Program ) the Federal Student Aid department of education on XX/XX/XXXX. I have been a public servant since XXXX ( XXXX years ) and also on a XXXX federal student loan repayment plan since XXXX. Under this new Waiver Program, my XXXX student loan payments will now be considered a qualifying payment under the PSLF program. I estimate I have made 190+ payments to date, when I only need 120 to qualify. When I submitted my application, I was told that the Department of Education ( DOE ) would need 60-90 days to qualify.
I contacted the Federal Student Aid Program several times during this period to verify my application status. On XX/XX/XXXX, I was informed my application was being denied for lack of a " wet ink signature '' on the application by myself and my employer. Both my employer and I had digitally signed which was in violation of the DOE 's application requirements. My issue is that the DOE did not notify me of this deficiency for four months. When inquired over the phone as to why I was not timely notified, I was told they were just too busy. The Student Aid Program instructed me to resubmit my application which I did on XX/XX/XXXX, and received acknowledgement back from the program by mail with a letter dated XX/XX/XXXX.
In my conversation with the Federal Student Aid Program today ( XXXX ), I was told that my resubmitted application was still subject to their 90 day processing timeline and and would not be processed any faster, despite my applying for the Waive Program in XX/XX/XXXX. I have a real issue with this as the Cares Act federal student loan forbearance program expires in XX/XX/XXXX which will result in my having to make additional payments on a loan that I will have already overpaid for under the Wavier Program.
Any assistance you could provide would be very helpful.
Thank you, XXXX XXXX
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10/09/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Problem with customer service
|
|
Web |
|
I submitted multiple requests via phone and email about an issue regarding reapplying for income based repayment plans. I spoke with someone over the phone who couldn't solve my problem so I requested he tell his manager I wanted someone who can help me to contact me directly. To be safe I also emailed XXXX XXXX twice and have the emails stating they received my email requests. I did not hear back and so decided to complain to XXXX. After not getting any response back on that it was clear that XXXX XXXX doesn't care about their loan holders in the least bit and contact with them is impossible. Finally after having to complain to XXXX, I got a letter stating to expect a letter regarding my issue as well as a contact person who would be able to help. Its awful that I had to complain to XXXX to get even a poor response.
The letter they sent was full of blatant lies and did not address my concerns. I also was not given a name of a person in the letter and there was no contact information of who I could respond to. There is no way for me to respond!!!!
I complained to Federal Student Aid who emailed me tonight stating my case was closed to and to expect their actual response in the mail in 10 days. I have since filed another complaint since they are ignoring my complaints and not responding in an appropriate or efficient manner.
XXXX XXXX is impossible to get responses from despite repeated requests for direct contact. They never respond and their only responses have been now and in the past blatant lies without any accountability for their inept service.
I feel as though my financial future is not in safe hands and is in danger. I would like to request my loan servicer be changed to one of my choosing. If this can't be done I would request that legal action be taken against XXXX XXXX for documented lies in their responses and blatantly ignoring my repeated requests for help.
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01/02/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
I have XXXX consolidated student loans, both of which are serviced by FedLoan Servicing. XXXX loan is a Direct Subsidized Consolidation Loan and the other is a Direct Unsubsidized Consolidation Loan. The monthly payment amount for the Direct Subsidized Consolidation Loan is {$210.00}. The monthly payment amount for the Direct Unsubsidized Consolidation Loan is {$310.00}. The total monthly payment amount for both loans is {$520.00}.
Currently, and throughout all of 2016, I was enrolled in a Direct Debit program through FedLoan Servicing for both of these loans. Each month, {$520.00} was automatically withdrawn from my bank account and applied towards my monthly payment of {$520.00}. I made all of my payments on time in 2016 in the exact amount due. None of the billing statements that I received from FedLoan Servicing show that there was ever any past due amounts. My XXXX Credit Report, which I accessed today, shows that in 2016, FedLoan Servicing received each of my monthly payments on time.
On XXXX XXXX, 2016, FedLoan Servicing issued me a billing statement for the payment due XXXX XXXX, 2016. This billing statement showed that I had accrued {$51.00} of Outstanding Interest for my Direct Subsidized Consolidation Loan and {$73.00} of Outstanding Interest for my Direct Unsubsidized Consolidation Loan. However, the previous billing statement, which was dated XXXX XXXX, 2016, shows that there were no past due amounts. And the XXXX XXXX, 2016 billing statement shows that I made my XXXX XXXX, 2016 payment on time, and in the full amount of {$520.00}.
Even though I have made all of my payments on time in 2016, and in the full amount of {$520.00}, my most recent billing statement, which is dated XXXX XXXX, 2016, shows that there is still Outstanding Interest. This sum is {$51.00} for my Direct Subsidized Consolidation Loan and {$72.00} for my Direct Unsubsidized Consolidation Loan.
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11/04/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Can't repay my loan
- Can't decrease my monthly payments
|
|
Web |
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I have contacted AES on numerous occasions to discuss my large monthly private school loan in an attempt to reduce the monthly payments. My monthly payment is XXXX and I can not afford this therefore I am late on the payment. Each time I contact them, I am told that there is nothing they can do for me except 3 months at a lower rate of XXXX but with a XXXX upfront payment which I do not have. I have been struggling with this payment and company for 6 years and they will not assist in any way. Because this is a private student loan they do not offer income based programs or any type of reduced payments. If I was a public assistance recipient I would not have this issue which I think is prejudice towards me. If I had known how this company deals with their customers I would have never went to college and obtained a XXXX XXXX. I would have been better off working at a local XXXX. I am very upset and discouraged with our education system and their unwillingness to help. my husband and I both work full time and have not been able to even purchase a home. My payment far exceeds what a mortgage would be. Again it is either pay this large monthly loan payment or do n't eat! there is no way around it. I have cosigners on these loans one of which is my grandfather who is XXXX XXXX XXXX, on a very tight monthly budget and AES constantly harasses him for the payment. I have requested cosigner releases many times but denied. I have other loans with ACS and I contacted them and they were able to reduce my payment plus wipe out the past due and start new in XXXX. I was on the phone with them a total of 10 minutes and it was complete. I was on the phone with AES for over an hour with no results or assistance. If XXXX can help why cant AES. I 'm not sure what can be done but I will continue to pursue this issue and contact my local representatives or whomever to resolve this.
attended XXXX/ XXXX
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04/02/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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This request is in response to your tradeline listed on my personal consumer file related to potential negative debt ; referenced above. I am aware that your company has the ability/legal rights to report this debt to the credit bureaus as you deem necessary. Furthermore, you have the ability to change the listing since you are the information furnisher. Unfortunately, the negative item is factually accurate, reporting the negative mark was well within your right, even if it damages my credit standing. As granted by the fair debt collection practices act, I fulfilled my right to dispute this debt. Today, with the account being closed ; I see no other reason for your tradeline to remain on my file accept to maltreat. Not every merchant reports your credit activity the same way. Some lenders report to all three agencies ; some to just one. And because theres no legal obligation for merchants to report credit information, some never report your activity to any of them. Its completely voluntary. In addition, not every vendor do business on credit. For example, doctors dont typically report your payment activity to credit reporting agenciesunless they send your bill to a collection agency, at which point it will likely show up on your credit reports as an outstanding debt. There are laws, however, governing how your activity is reported. In 1970, the Fair Credit Reporting Act created a legal framework for credit reporting agencies and outlined the rights of consumers as wellincluding your right to a free copy of each of your three credit reports annually. Because credit reports can contain a lot of information, credit scores were developed to sum up the credit behavior reflected in credit reports with a convenient score. Above all, improving my overall credit worthiness is why I request a complete removal of your tradeline. In conclusion, thanks in advance for considering my request.
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04/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Servicemember |
I applied for th e Public Service Loan Forgiveness, using the paper form, as the computer form only gave me the option of paying {$700.00} a month ( XXXX X 10 years = XXXX and my loan balance is XXXX , so I would overpay {$28000.00} and none of my loan has been forgiven ). Fed Loan changed my loan to this amount, without my consent. I took a screen shot of the computer screen and sent it in with my application and told XXXX Loan NOT to change my loan amount to {$700.00} without calling me first and they did it anyways. I wanted them to call so I could explain to them that the computer is figuring out a payment based on my income, not the loan balance, which is wrong. I 've called and emailed, trying to get this straightened out as the payment of {$700.00} a month is not correct. Today on XXXX , the representative told me that this was my fault and tried to explain to me what I did wrong. I told her this all started because no one called me yet still told me that this was my fault. I 've requested that my payment go back to my original payment and have someone call me, yet I 've received no phone call. I 've requested an explanation how paying {$700.00} a month forgives my loan and how much of my XXXX would be forgiven and I 've received no explanation or phone call. I have to check my payment amount every month and then call or email them, with no resolution. Every time I call, I 'm told stuff about being delinquent ( WHAT! ) and now this is somehow my fault. If I could transfer my loan out of My Fed Loan servic ing, I would. I try to apply for forgiveness, which seems so easy, but it 's been a total nightmare. My issues dealing my lender are trouble with how the payments are being handled, receiving bad information about the Public Service Loan Forgiveness Program and horri ble problems with customer service. I get a different answer every time I call or email.
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09/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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On XX/XX/2018 I received a letter from XXXX stating that I need to recertify for XXXX XXXX XXXX XXXX ( XXXX ) by XX/XX/2018 or else my monthly payment would increase from {$970.00} to the standard payment amount of {$2300.00}.
Then on XX/XX/2018, I received a bill for the increased amount of {$2300.00} ( well before the clearly stated date of increase ). I immediately recertified for XXXX and contacted XXXX about this issue stating that I believed I should have been billed my previous monthly amount of {$970.00} until XXXX. The rep agreed and told me to make a payment of {$970.00} ( which I did ) and told me the account would be reviewed and this should be resolved within 10 business days. XXXX would cover the difference between what I should have been billed and what I was billed : {$1400.00}.
I received no word from XXXX until XX/XX/2018 when I received a new bill still showing the past due amount of {$1400.00}. My husband called XXXX and talked to XXXX ( rep # XXXX ). He was very friendly and again reassured that he would file a review hoping to clear the mistaken charge of {$1400.00} and ensure that our payment of {$970.00} in XXXX would be a qualifying payment towards XXXX XXXX XXXX XXXX.
Having still received no resolution from XXXX a month after initially calling them to resolve the issue, my husband called XXXX for a third time and spoke with XXXX XXXX ( rep # XXXX ) who told him my account was overdue and had the potential for negative credit reporting. She said there was still no resolution from the account review.
This is unacceptable service. I have no choice in student loan servicer and must be able to trust XXXX when they tell me what my payments will be. Now I am at risk for negative credit reporting due to a mistake on XXXX 's part ( which they repeatedly admit was their mistake ) and they are unable or unwilling to resolve this issue in a timely manner.
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08/10/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This complaint is regarding FedLoan Servicing, a student loan servicer that the federal government - unbelievably - sells their student loans to. I completed a year of service as an XXXX XXXX and received an education stipend in the amount of {$5700.00}. I submitted a request for FedLoan Servicing to accept this award through the XXXX login portal on XXXX XXXX, 2017. Today is XXXX XXXX, 2017. I called FedLoan Servicing and they dodged the question/did n't seem to know what was going on and gave me a quote of a 30 day turnaround time. I then called the XXXX XXXX XXXX Award hotline, and they informed me that since my loan was " Pending Institution Action, '' it is literally just sitting in the work basket of someone over at FedLoan Servicing waiting to be approved ( a process they informed me should only take a matter of days ). The XXXX hotline also informed me that they have notes in their system that FedLoan Servicing is the least cooperative loan servicer that they deal with. So I called FedLoan servicing AGAIN, took the advice of the XXXX hotline and asked to speak with an XXXX administrator - they basically were like no, and again did n't really know what I was talking about when I mentioned my pending education award. They again gave me a turnaround time or 30 days - but instead of 30 days from XXXX XXXX, 2017, they said 30 days from XXXX XXXX, 2017. At this point, I can not believe that the federal government sells student loans to such a predatory organization. The longer that they choose to take " processing '' this award ( aka hitting the accept button in an online forum ) the more interest I accumulate. I imagine if they do this to every single XXXX Alum they deal with, it probably earns them a decent sum of cash from 1-2 months of interest accumulation. It 's disgusting. I 've heard similar horror stories of this kind both online and from people I know in real life.
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10/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I was given misinformation by one representative on when my grace period would start based on when FedLoan Servicing receives the letter of separation about my graduation from my university. I had graduated in XXXX XXXX, 2016 and made a call XXXX XXXX, 2016 to confirm the status of my grace period. I told the representative that I had just graduated but that my FedLoan account still showed that I was enrolled so I was not sure when my grace period would start and that I would be accruing interest. The representative was sure that the grace period would start the day my school sends them the letter of separation, not the day I graduate. She gave an example in which FedLoan receives the letter in XXXX : the grace period would then start XXXX and I would have six months from XXXX before repayment. This information was wrong and it turns out that interest has been accruing since XXXX XXXX without my notice since I believed I would be charged interest from the day FedLoan receives the letter. I trusted that as my student loan servicer, FedLoan Servicing would provide me the correct information but that was wrong and I now bear the cost of their misinformation. I thought that as a student loan servicer, FedLoan 's information would be the most up-to-date, especially because I was still showing to be enrolled on FedLoan 's online portal. I wanted to make sure that my grace period has not started and was told that it did not. Customer service was not helpful about remedying the mistake, which was made with the wrong information. I can not believe they are still allowed to be a student loan servicer when they obviously do not care about the students they service and do not own up to their mistake. How is this allowed when you deal with so many students asking similar questions and you are giving out the wrong information? FedLoan Servicing should not be allowed to handle student loans.
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09/18/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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In XXXX I lost the employment and had to get off my income based repayment plan and was moved to forbearance due to unemployment. I regained employment in XXXX. I called AES to request that an Income Based Repayment ( IBR ) plan application be mailed to me. After a few weeks I called back and was told that the IBR was mailed but that they would send it again. A few weeks later after receiving nothing I called back and was told that nothing was mailed either time and that I can go to the website to get the application. I said that I don't want to go to the site and asked that get the application mailed to me as I did 3 calls and 2 months prior. A few weeks later I called again for a fourth time asking where the application was because I still haven't received anything. I was told that the " systems were down '' and that " nothing could be mailed but I could go to the website ''. I told that person that for the fourth time and 3 months after my initial request that I still want the paperwork mailed. After receiving the paperwork I completed the application as instructed and faxed it in along with the required pay stub. 2 weeks later I got an email saying that my application was denied and I have to stay on my current plan. I emailed back saying that how could my application be denied? I am working and want to start repayment but can not because they denied my application and want me to continue paying nothing! They replied back saying that I was denied and have to stay on my current plan. I replied saying that is ludicrous. I can resume repayment because I have income and don't want to continue paying nothing. AES 's response was that I must continue on my current plan until next year when my current repayment plan is up for renewal. That is insane. They owe me for the 3, now 4 months of accrued interest and to go over with me terms of repayment. What AES is doing is CRIMINAL.
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10/23/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Received notification on Saturday, XX/XX/XXXX that read : " YOUR STUDENT LOAN IS ABOUT TO DEFAULT!
WE CAN HELP!
CALL US TODAY ( TOLL FREE ) AT ( XXXX ) XXXX.
Contact us today so that we can help you avoid the serious consequences of defaulting on your student loan ( s ).
If you are unable to make a payment, there may be options to bring your account ( s ) current as soon as today! Once current, we can explore repayment plan options to help you stay current. Calling our expert loan counselors today is the fastest and easiest way to resolve this delinquency.
If you don't take action and your loan ( s ) default the balance will become due in full. You risk having a portion of your paychecks garnished and your future federal tax refunds withheld and automatically applied to the balance of your defaulted loan ( s ) until paid in full. On top of this, collection fees can be assessed increasing your balance as much as 15 %!
Take action now so we can help you remain in control of how your student loan ( s ) is paid. As mentioned above, once your account is current, we can look into repayment plans that will help make your student loan payment ( s ) affordable for the long term.
PLEASE CALL US TODAY ( TOLL FREE ) AT ( XXXX ) XXXX. WE WANT TO HELP!
You can also contact us via email at XXXX or via our website mygreatlakes.org. '' When I contacted the new loan holder ( AES ) on XX/XX/2018 they showed by account in good standing/current as of XX/XX/2018.
I called XXXX XXXX on XX/XX/2018 to inquire about why I was receiving delinquency notices when the account was up to date but they claimed they could not change anything until they received the information from AES.
I called AES on XX/XX/2018 who confirmed my account was in good standing and told me XXXX XXXX has all the information regarding my account and was unsure why they were sending me deliquency notifications.
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08/12/2015 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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I have a Private loan serviced by AES. The lender is XXXX. I attended the University XXXX XXXX in NC and received a XXXX. I could n't obtain employment so I went back to school and attended XXXX XXXX XXXX College and obtained an XXXX. During my time in school I obtained several government student loans and I honestly do not remember obtaining a private student loan at all. I have asked for a copy of my application to confirm whether this is my loan and AES has refused. I decided I would go ahead and pay the loan to protect my credit. I have been paying on this loan and have never been late but the balance keeps increasing. AES has been applying all of my money to interest & not principal. The alleged original loan amount was XXXX and now they have me owing over XXXX. Over the years they have changed the interest rate & payment amount several times without notifying me. Just recently that interest has gone up again, therefore my payment has also gone up. I really value my credit rating that is why I continue to pay on this loan, but I really need someone to help me with getting confirmation from AES and XXXX to confirm that I actually signed for this loan and to review my loan documents to ensure that the terms of the loan are legal. I am pleading for the government to do a thorough investigation of AES and XXXX in reference to their loan practices. I feel they are taking advantage of honest hard working students seeking to advance their education in order to make a better life for themselves. It is very shameful and disgusting how AES & other lenders are allowed to commit these atrocities at the expense of students & their families. Thank you for allowing me to voice my concerns regarding this important issue. Predatory student loan lenders are proving to be very detrimental to a promising future. I hope that I and many other struggling borrowers can find relief. Thank you.
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09/19/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have 5 total student loans reporting to the credit bureaus. 3 of the accounts have open balances ( {$2100.00}, {$3600.00} and {$1000.00} ) and are currently in forbearance. FedLoan Servicing reported 2 missed payments for each of the loans at 90 and 120 days late for XXXX and XXXX of XXXX ( totaling 6 late payments ). I have disputed this error 19 times with FedLoan and with all three credit bureaus and they will not correct the error.
From XX/XX/XXXX until XX/XX/XXXX those loans were in deferment. I have sent over the relevant documentation proving that the accounts were in deferment ; however, FedLoan continues to verify the information as accurate. A Representative from XXXX advised me that " XXXX '' reports whatever information that the creditor provides and they will not change it. I have the payment history from the US Department of Education showing the dates that the accounts were in deferment.
I also have two other accounts serviced by FedLoan that were included in a Chapter XXXX Bankruptcy on XX/XX/XXXX ( Dated XX/XX/XXXX and XX/XX/XXXX ) .The accounts were discharged in XXXX of XXXX and currently show paid and closed by XXXX. When I disputed this error they verified the information as accurate to XXXX AND further reported incorrect information. The accounts are now reporting as Bankruptcy for XXXX and XXXX which resulted in my credit score dropping tremendously. This occurred on XX/XX/XXXX. I called and spoke to several Representatives at XXXX and they advised that they would submit the information to FedLoan for verification.
I have also sent disputes to FedLoan regarding these isses and have not received a response.
I have spent lots of time and energy trying to get this resolved. I have been denied credit because of these errors and I am not able to get descent rates because of the decline in my credit score. This can NOT be legal and MUST be stopped.
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10/13/2017 |
Yes |
- Debt collection
- Private student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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In XXXX XXXX, I received noticed that I was being sued by XXXX XXXX XXXX XXXX XXXX for a debt not paid from American Education Services for about {$6000.00}. I went to court with my lawyer since the original loan document was not signed by me. The original loan document had my " signature '' but someone falsely signed my name. We went to court in XXXX XXXX and the judge deferred in my favor because the signature was not mine.
XXXX XXXX XXXX XXXX XXXX was supposed to remove this negative information from my credit report. I assumed that they did.
In XXXX XXXX, I contacted a mortgage company to get pre-approved for a home. I was told that there were accounts that were reporting delinquency on my credit report. The accounts were through a company called " XXXX XXXX XXXX '' I had never received notification from XXXX that they were collecting a debt. I called XXXX and they explained that they received the account from XXXX XXXX XXXX XXXX XXXX and were attempting to collect a debt. I explained to XXXX that I have a judgment in my favor regarding the student loan and that they do not belong to me. It took multiple calls from me to XXXX to be able to speak to a live person. They called me back and indicated that all of the accounts would be wiped from my credit report.
A few months later I noticed that they were still listed on my credit reports. I tried calling several times and never was able to speak to a live person OR get a phone call back.
I submitted a complaint with AES ( since they were the originator of the loan ) and sent them my court documents and they replied asking for the court documents ( even though they were already sent ) and nothing was ever done.
I believe XXXX XXXX is a scam in that they were trying to collect a debt that I did not owe. They do not have a working telephone number on their website. They are almost impossible to get in contact with.
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06/06/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
|
AES is reporting inaccurate information. Some include loans I never opened. I have tried disputing with the credit bureaus and no information is being provided to fully validate all the accounts. I even called on XXXX / XXXX / XXXX to see why all the inaccuracies were not being fixed and XXXX the representative stated they no longer own the account so she can not assist me. XXXX accounts definitely do not belong to me and they added them on illegally. One was " opened '' XXXX / XXXX / XXXX and closed XXXX / XXXX / XXXX . The amount for this account that was charged off according to the company was {$33000.00}. They initially started reporting XXXX through XXXX which they went back to report on after a dispute. Than they did not report anything until XXXX . This account was never mine and dragged out closing the account they illegally opened to begin with since it would have been closed in XXXX . And the other account is showing an " open '' date of XXXX / XXXX / XXXX with a charge off amount of {$4300.00}. No reporting occured for this account until XXXX . They added a false payment history once I reported the issue which than started in XXXX , two years after they said the account was open. I never signed a loan for the XXXX above accounts and the company added them on for mere destruction of my credit reports. They also have an account with a charge off balance of {$33000.00} that they closed on XXXX . This account has no solid reporting and therefore the closed date should have been in XXXX . There is an account with loan amount of {$14000.00} and reported they received a payment in the amount of {$22000.00}. This account too had missing reporting which further shows there is no validation of a closed date. The last account reporting is one with an original amount of {$16000.00}. They stated they received a payment in the amount of {$26000.00}.
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04/20/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I am writing with a formal complaint regarding the servicer of my federal student loans, FedLoan Servicing. I have been consistently appalled at the unprofessional and negligent business practices of this company. My main issues can be summarized in XXXX points : 1 ) Processing times for ANY request, including requests that must be made annually ( re newal of an income-based repayment plan, for example ) routinely ta ke 2-3 m onths, during which time all payments are placed on hold. For borrowers who are working towa rd Public Service Loan Forgiveness ( PSLF ), the se are huge delays in ultimately seeking loan forgiveness. Furthermore, it has been reported that the first batch of borrowers seeking loan forgiveness under the PSLF program have been denied because they have not mad e 10 cons ecutive years of payments. Given annual payment interruptions of 2-3 m onths with FedLoan Servicing, it would be impossible for anyone to qualify for loan forgivenes s. 2 ) a ny issues with the account are not communicated to the borrower. For example, when I submitted a request to renew income-based repayment, my request was denied because my employer verification was not updated, but no one from FedLoan Servicing contacted me with this issue. I assumed the request was taking the standard 2-3 months to process. After calling to follow-up, I was told that my employer verification needed to be updated. On an on ... I literally have to call the company for weekly updates to be sure things are being processed as expected because FedLoan has not once reached out to let me know there is an issue. Frankly, it is criminal that this is the only servicer that can handle PSLF loans. I do n't know who they paid for that privilege, but their customer service is atrocious. If they did not have a monopoly on these loans, borrowers would certainly leave. They should be held accountable by SOMEONE.
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06/13/2023 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Re-focusing on past statements PHEAA has provided in this forum, it is appalling that PHEAA basically calls me a liar by claiming that they couldn't " substantiate '' any inappropriate activity. The fact remains that they have employees who act threatening towards me when I call the company out on their wrongful behavior. Again, this is another form of discrimination against the borrower by the acts of their Agents. They allow people getting paid to be professional at their organization to act in any way other than professional. I have had Agents claim they were keeping a " close eye '' on my personal information after they became hostile over the phone simply because I disagreed with a statement they made. Chat Agents dialogue shows and proves contempt for being professional by claiming they " already answered my question '' when they did not, and I had to repeat myself multiple times. My guess is PHEAA deliberately deletes recordings that prove their agents are despicable and hateful individuals. These agents make mistakes that are borderline criminal by invalidly removing my access on multiple occasions. The responders are extremely short-sighted and fail to diligently look at all evidence of wrong-doing. There have been several chat transcripts like the one I submitted in the past. It is only when I post the entire transcript through this forum that PHEAA tries to claim apologies. Any other time, they find " no wrongdoing ''. This is an obvious red flag and a crucial clue that whoever is responding is not doing their job properly, and probably needs to be terminated or replaced.
PHEAA STATEMENT FROM XX/XX/2022 -- While we understand that you have been dissatisfied with the service that you have received, we were unable to substantiate your claims of inappropriate activity. No further action related to restricting employees accesses to view account records is planned.
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07/07/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I am being denied all my payments that should count toward PSLF.
I have been teaching for 25 years at a low income school which would qualify me for public service loan forgiveness which Biden just opened up more options to qualify where before I couldn't. I have been making payments for years, enough to count for XXXX payments. I had a bankruptcy in XXXX. I wanted to start a PSLF and they told me that I needed to consolidate my loans XXXX ( I had no choice ) and change my payment, which I did. I have never been in default on my loan and have done all that they have asked, through all servicers. Now Biden 's PSLF is qualifying everyone going back to XXXX, which would lend itself to my situation. I submitted application for and they told me that I couldn't qualify for PSLF because I consolidated my loans in XXXX ( for PSLF upon their direction ) This doesn't seem to make sense. And I am going to be penalized for their direction in the process and doing what I was told to do. I currently owe about XXXX, I have had XXXX qualifying payments ( that I can show ) and have worked at low income schools since XXXX ( all the criteria needed for PSLF ). When I try to reach out to student loans it is a hopeless action, there is no one to respond or answer calls, emails... To make matters worse, the process of PSLF keeps saying to wait as credits continue to change. I've waited months and months and mine haven't changed but I only got the letter that say it won't go back prior to XXXX. The deadline is XX/XX/XXXX for Biden 's program. I need an advocate because I am getting the run around and am running quickly out of time. Meantime my peers with similar situations are getting their debt wiped out. I am a single mom and this is not a little deal and would completely change my life circumstance. I am not asking for special treatment but for the same treatment that others are receiving.
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03/10/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
There are so many issues to complain about from FedLoan claiming it did n't receive my paperwork, to not crediting my account appropriately and claiming I did n't pay when I did ( thank XXXX for my bank records ), to once claiming I did n't submit my IBR paperwork in time to be processed, although it 's on record with them and electronically that it was ( they just failed to get to it in time ). All of this has resulted in a TREMENDOUS amount of added interest to my account to the tune of XXXX of dollars. I 've never been late on a payment, and they make it incredibly difficult to renew my IBR! It 's a game they play in order to get more money from people! In my latest struggle with them, they simply wo n't acknowledge that I have had a change in family income and family size. They told me it would be " at least 90 days because they are backlogged ... they are receiving hundreds of complaints daily ... my application keep gets pushed back because every time someone complain they get pushed up and my paperwork gets pushed down the pile ... '' I CA N'T AFFORD to pay for their incompetence!!!
I honestly do n't know how this organization can be supported by the United States Gov. It 's horrific to think of how many thousands of dollars in interest I 'm responsible for paying because of their mistakes. It 's disgusting to think of how many other unsuspecting and trusting individuals are out there dealing with the same thing while NO XXXX with the power to help has. I simply can not afford to keep this up! How much more interest will I be charged for their negligence and illegal policies? Please, please, please help me and the thousands of other people who are simply trying to get the appropriate management of our loans. Fedloan causes me to have anxiety like nothing else ... .I know they are stealing from me and there is nothing that can be done except accept it. Please help.
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04/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In light of the automatic administrative forbearance applied through the CARES Act, my Direct consolidated loans were changed from repayment to a forbearance status without my consent. I have emailed FedLoans several times without response ( weeks ago ), and finally reached someone through XXXX but the response was vague and did not make sense to me. Even the one time that I reached someone through the phone, the representative did not seem like she was sure of the answer that she was giving me. I need accurate answers to the following regarding my federal loans : 1 ) Will my outstanding interest from PRIOR to XX/XX/2020 ( obviously not the interest during the temporary 0 % interest period from XX/XX/XXXX to XX/XX/2020 ) capitalize to my principal balance at the end of the automatic forbearance which I did not initiate? There is nothing IN WRITING on the studentaid.gov website, and Fedloans has been giving mixed messages regarding this issue on their website, XXXX, XXXX etc.
2 ) I understand that Public Service Loan Forgiveness ( PSLF ) credits can still be earned during the period of XX/XX/XXXX to XX/XX/2020. But for those of us who would otherwise meet the requirements and qualify but are unemployed, would unemployed borrowers still be able to earn PSLF credits during this period of time? Do I need to continue to be on administrative forbearance in order to still earn PSLF credits while unemployed, or can I stay in repayment status?
3 ) If I go back to repayment status, but later decide to go back to administrative forbearance, am I able to do this ( until XX/XX/2020 )?
The answers to these questions may help many other borrowers if it is posted clearly on the studentaid.gov website, and it would help if FedLoans also was consistent in all of its communications ( I don't expect much from FedLoans, and I don't trust them anymore about this issue ).
Thank you.
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08/08/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
|
|
Web |
|
While selecting options in the prior pages there were not choices which apply exactly to my situation!?
I have a dispute with FedLoan Servicing for reporting me " 90 Days Late '' on TEN accounts without contacting or attempting to contact me in any way.
I have 10 School Loans on my name for my son 's college education. He graduated 3 years ago and has been struggling with drug addiction. The loans ( mine and his ) were placed on " forbearance '' status since his graduation. In XXXX, XXXX, FedLoan Serv. sent me an email notifying me to log on, and extend the " forbearance '' status of my loans, based on mine and my son 's being unemployed, and I having to care for my elder mother.
This was the last communication I received from FedLoans!
In XXXX of XXXX my son was committed to a Clinic for XXXX in XXXX, where he presently is. Since then the family attention and resources have been devoted to his treatment. Prior to him checking into the facility, he assured me that the loans are in " forbearance '' mode.
In XXXX, XXXX, I incidentally discovered that FedLoans have had me reported " 90 days late '' on all 10 accounts to the Credit Bureaus .They told me they SENT ME A TEXT on XX/XX/XXXX. I verified with T-Mobile that this is not true. When confronted with the fact, on XX/XX/XXXX, they ( XXXX ) stated " ..still, it is a correct reporting ''. They claim to have sent emails to my son 's ( he has not have internet access since XX/XX/XXXX ) email, being the 'primary ' in the account, while mine is 'secondary '. I am residing, since XXXX, at the only address they have on file. The phone number they have on file for me, I have had for 15 years.
Please, let me know if I can help with an additional information.
Thank you.
XXXX XXXX.
PS : FedLoan Services did offer, and provided me with a letter/statement that I am, and have been current on all accounts, BESIDES the 90 days.
|
03/29/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
Servicemember |
I called AES several times over the course of three weeks this month explaining to them that I want to apply a specific amount of money ( over what my minimum monthly required amount ) to principal on my second loan and second loan only. I have a consolidated loan ( sub and unsub ). I found a letter online with specific language about applying any money over the required minimum. I faxed the letter per their request and was told the next Time I called they would be ready to process my extra payment towards loan sequence XXXX only. I called a few days later and was told my letter was not specific enough. I added verbiage which instructed them that the overage was to pay down/pay off the loan and not to put it in pay ahead status. I called back a few days later and confirmed they had the letter on file and asked if I could now make my extra payment. The customer serve guy confirmed it and said it would go to loan sequence XXXX only.
Surprise, it did n't : It was split between loan XXXX and XXXX I called yet again and was told I had to have a letter on file ( which I did ) and it needed to contain very specific language ( which it did ) but overage payments can only be sent in by check and must have a copy of that letter ( which they confirmed was sitting in my file ) every single time I made an overage payment. The supervisor said she 'd request the over payment be reapplied as it should have been and surprise it 's still split over big accounts. I ca n't make it any clearer on the phone or in written correspondence that they are not able to decide where my extra money goes. That is my decision. What options do I have in this matter. I plan to be aggressive with my payments over the next 12-16 months in order to lay the loans in full but not if they are taking my money and putting it where it benefits them. Please provide me with options in dealing with this incompetence.
|
04/27/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
AES http : //www.aessuccess.org/ is a company that handles my XXXX private student loans : XXXX loan is in my name solely and then the other XXXX are co-signed ( XXXX by my mother and XXXX by my father ). All XXXX of us log in separately to AES website to pay our individual bills. My complaint is against their customer service and their website on how the loan and billing information is displayed and how the payments are distributed. The information is misleading and the balance does not always accurately reflect a true balance. I logged in this month and the system showed me a balance which matched the exact amount that I have paid on the loans solely in my name for the past 10 years only to find out that AES applied that money to the loan my father co-signed on because his was also due. The information their website showed me did not give me any reason or indication that the money I was sending was going to be applied differently. When my father logged in to pay, his amount was less ( because my money paid part of his loan ) and now my account is delinquent. All three of us logged in and at the time of log in, satisfied the payment balance ... but their system is glitched or does n't properly show the information because the full balance was n't paid because their system never accurately showed the information. Money was sent to the wrong place and then because of it, the wrong balance was shown to my father who then paid less than he usually does ( thinking the rate changed or something happened to lower the payment ). It 's confusing. It creates undue stress and anxiety. Their system needs looked at and their customer service investigated. The supervisor, XXXX, also gave me conflicting information and admitted that she read the screen wrong. Which leads me to believe they struggle with getting accurate information out of their own system. Please investigate and help.
|
07/25/2018 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I am the cosigner ( parent ) of a student loan with the company American Education Services and have been getting bills in the mail for approximately 2 years telling me the loan due date and amount due. I then pay the bill online through ACH payment. I recently received a late payment of {$2.00} and was threatened about being in default. When I called to have the late fee removed I was told that they had to ask for permission through a formal procedure. I received a letter in the mail about 2 weeks later stating they they were not going to remove the late payment charge. When I called and inquired I spoke to agent # XXXX and was told that because the payment was initially late they were not going to refund it. At this time I was told I could make a complaint with them in writing.
I do not understand why the late fee was not removed and have no desire to file a written complaint as I know it would not change the result. This was an honest mistake as a direct result of them not sending out the bill. Also, I have never had a late payment with them before, and they do not allow for automatic payment of the bill making it much more difficult to keep track of. I am XXXX years old, have excellent credit and over the years have made several mistakes which resulted in late payment charges. There has never been an incident where the late charge was not subsequently removed upon request.
I believe these predatory companies should not be allowed to get away with this. If I was not looking out for my daughter there is very little chance that she ( or anyone else her age ) would have the wherewithal to stand up to these type of companies. This is not a great deal of money but it is the principal. It is disgusting to me that this company would not refund a {$2.00} late fee. They are making an enormous amount of money off these students as it is with their inflated interest rates.
|
02/24/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
|
|
Web |
|
Starting on XX/XX/2016 I started the process of Disputing debt through XXXX XXXX who was reporting 10 accounts to my credit reports, all the same, account number but different amounts totaling {$570000.00}. I first sent a letter XX/XX/2016, XX/XX/2016 and again on XX/XX/2016 to all 3 credit reporting agencies. I explained these accounts did not belong to me and were unverifiable. All accounts did not meet the XXXX XXXX compliance requirements for reporting accurate data. I included the FTC Advisory Opinion to XXXX ( XXXX ). In sum, it is our view that a CRA that always scrambles or truncates account ( or social security ) numbers does not technically comply with Section 609 because it does not provide accurate ( and perhaps not clear ) disclosure of all information in the file. They basically state that by not reporting the entire account number, they are not reporting 100 % accurate information as required by section 609 of the Fair Credit Reporting Act.
I provided copies of my 20 different letters copy of my signature required service via XXXX and evidence that both the FCRA and FDCPA were both violated by not addressing the dispute in accordance within the allowed 30 days.
" I am maintaining a careful record of my communications with you for the purpose of filing a complaint with the FTC and the Attorney Generals office, should you continue in your non-compliance of federal laws under the Fair Debt Collection Practices Act. I further remind you that you may be liable for your willful non-compliance, as per FDCPA 807. False or misleading representations [ 15 USC 1962e ] As you have now violated federal law, by not properly investigating within the required timeframe, and I have evidence of such, via certified mail receipts, you must now remove the item. Any other action ( or in-action ) on your behalf will result in a small claims action against your company. ''
|
04/16/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
XXXX refuses to remove incorrectly reported late payments from my account, despite the fact that the periods of late payment were placed in forbearance. I have tried to resolve this with them via phone on several occasions with no success. I then disputed the reporting with XXXX & XXXX.
XXXX removed the late payments in XX/XX/XXXX, and XXXX subsequently added them back on/around XX/XX/XXXX. This violates the following section of the FCRA : Section 623 ( a ) ( 2 ) of the FCRA addresses the duty to correct and update information by " furnishers, '' or persons who furnish information to consumer reporting agencies ( " CRA '' ) such as credit bureaus. In particular, this section requires a person that " has furnished to a consumer reporting agency information that the person determines is not complete or accurate '' to " promptly notify the consumer reporting agency of that determination '' and provide any information needed to make it complete and accurate. ( 1 ) Thus, on its face, this provision requires a furnisher to provide corrected or updated information to the consumer reporting agency that it had reported to originally. A furnisher that reports current information to a different CRA has done nothing to " correct and update information '' with CRA that possess the information that the furnisher has now determined is incomplete or erroneous. This duty extends to all student loan accounts reported to CRAs, regardless of whether they were accurate at one point, because the section requires the furnisher both to " update '' accounts as well as to " correct '' those that were erroneous when submitted to the CRA.
XXXX has yet to report back on my dispute, however, I would like these erroneous late payments to be removed so that I may move on. I have attached documentation from XXXX stating that the accounts were placed in forbearance during the reported late period.
|
04/03/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have worked for the same employer, which is a XXXX XXXX, since XX/XX/XXXX. I consolidated my oldest student loans into two loans with a combined balance of {$100000.00} on XX/XX/XXXX, and I have been making my monthly payments under the IBR repayment plan, which qualifies for the PSLF program, ever since. I have completed multiple Employment Certification forms that certify my employment back to XX/XX/XXXX, thus proving my PSLF eligibility for every single payment I have made on these two loans.
However, the number of qualifying payments FedLoan Servicing shows on my loans is incorrect. The data shows I have only made 54 qualifying payments and am not eligible for forgiveness until XX/XX/XXXX. However, according to my records, I have made 90 qualifying payments and am eligible for forgiveness in XX/XX/XXXX.
I have submitted multiple requests through the FedLoan Servicing website, with the last two being on XX/XX/XXXX and XX/XX/XXXX, requesting that the qualifying payment information be corrected. I have also made multiple phone calls to FedLoan Servicing requesting the same. The most recent emailed response I received was on XX/XX/XXXX, which stated, " Please allow ample time for this request to be completed due to the amount of extensive research involved with counting qualifying payments. '' While I understand my request takes time, it has been going on three years since I noticed the incorrect information and brought it to their attention. I am making changes in my career within the next 2 months and I require confirmation of the number of qualifying payments I have made and when I am eligible to apply for loan forgiveness. I have been unsuccessful at getting this information on my own, have allowed more than ample time for research, and now need to escalate this problem to a formal complaint in an attempt to resolve the incorrect information on my account.
|
02/16/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
2 Issues : My loan was for attending the University of XXXX from XX/XX/XXXX to XX/XX/XXXX. Approximately {$10000.00} per year was borrowed. It became clear to me about one year in that the XXXX was only concerned with taking my money, and had very little consideration for the quality of education it was offering. Classes were taught by local business folks with little or no experience as educators. Classes were often dismissed hours early. Everyone received an " A '' grade on every assignment, regardless of the quality of work submitted. In XX/XX/XXXX, I decided to suspend my " education '' because of the lack of value I was receiving -- I was already {$30000.00} in debt ; I did n't want to push it to {$40000.00}.
Issue 2 : After I left XXXX, the real nightmare began. I was contacted soon after I left school to begin repaying my loans. I started to do so, but was having trouble making the payments they were demanding. I was told if I could n't make the payments, the servicer would garnish my wages at a XXXX % rate -- I thought this was a better way, because i would n't see the money, instead it would go straight to my balance. Not so. In XXXX year or more of garnishment, more than {$11000.00} was collected from me. NOT ONE CENT went to my loans or interest due ; instead, the servicer charged me penalties in exactly that amount, while at the same time reporting against my credit. My credit was ruined, and it remains ruined today.
Now, after completing a " remedial '' program with FedLoan Servicing wherein I made 9 months worth of payments to get back to current status, FLS promised to remove the derogatory information from my credit. After completing the program, they refused to remove the derogatory information, and my credit is still ruined.
I have no education, {$17000.00} in debt ( after working very hard to get to this point ), and a bottom-rung credit score.
|
03/12/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Back in XX/XX/2019 I called about changing my plan from income driven to a graduated plan where the payment gradually increases. Was told that they could and it would take 5-10 business days to go in effect. I called a few more times and was ultimately told wrong information. In fact it wasn't until mid XXXX that I was told that I had to make 3 consecutive payments on time to switch plans. My loan was almost in default - after much back and forth the rep told me if I made XXXX payment for 3 consecutive months on time that I would be able to move to the graduated plan. I would need to call them immediately after the third payment was made. This Month after I made the third payment on the XXXX of XXXX, I was told that it would take 5 business days to take effect. I called after the 5th day and was told that it should be any day now. I waited a few more days and called again and was told the same thing. I called again and was told they would expedite the request and was assured it would go through. I called today and was denied because I had a 'forced income driven plan ' and my account had to be in good standing to pay three consecutive months. THIS IS UNACCEPTABLE! Because I was told incorrect information twice I am in danger of defaulting the loan because I can not continue to pay XXXX a month. I feel like I'm being scammed. I spoke to the supervisor and he could not help and said there was nothing he could do. He kicked it up to another level of management but I feel I'm going to get the same story. I need help and feel helpless here. I feel like they should honor the request because it is not my fault I was given bad information - I feel like the reps are not trained properly to help people. I really need to have these lower payments and feel like they should honor it by changing my payment plan because I made 3 on time consecutive payments. I feel helpless here.
|
12/29/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
In XXXX XXXX I contacted the Dept. of Ed Ombudsman to make a complaint against XXXX XXXX as I continued to have issues with getting my loans consolidated and my repayment applications processed. I also received conflicting information from the customer services reps in attempts to get this resolved. I was contacted by a rep in XXXX ' escalation department and began working with her.
In XXXX XXXX I submitted an application for a loan consolidation for two loans being services by XXXX to be transferred to XXXX XXXX as they service my other four student loans. At the same time I submitted a 2nd repayment application under the REPAYE option as the first one submitted in XXXX was erroneously rejected by XXXX XXXX Both the consolidation and the REPAYE application were processed and approved on XXXX/XXXX/XXXX and I received a letter indicating such. All 6 loans were consolidated under XXXX XXXX and my payment of {$260.00} was to begin on XXXX/XXXX/XXXX. On XXXX/XXXX/XXXX I made a payment of {$260.00} to be applied prior to the first due date. Since then I have had to contact XXXX five times in the month of XXXX as they have misapplied my XXXX/XXXX/XXXX payment -- only applying it to XXXX loans and reporting the other 4 as delinquent. The escalation rep twice ensure me that she was making updates to the system that will fix it and it still has n't occurred. My loans are reportedly consolidated but XXXX is only applying payment to 2 of them and reporting the others as delinquent. They indicate all of these internal repayment reapplication requests that they 're making but it is still incorrect. This is affecting my credit as it 's being reported as such. Also, I have the right and the option of repaying my loans early and the payments should apply across all 6 consolidated loans. This is apparently discouraged by this loan servicer, and it creates huge issues every month.
|
09/21/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
|
Web |
|
My parents took out private student loans with the now defunct XXXX XXXX XXXX back in 2006 with me as the primary account holder. At the time, the financial crisis was wreaking havoc on our lives and we were forced to take out loans with who ever would offer them in order for me to finish college. After I graduated, the company went bankrupt then split and sold off its loans to other holding companies. These companies either did not reach out to me, or reached out to me at old addresses.
The splits and buy outs meant that I now had many more loans with many more companies. Having an unknown number of companies to find and contact about what debt I had with them made it very difficult to get my finances in order. As such, XXXX of my loans fell through the cracks and ended up with very large late fee and interest build ups as I did n't even know they existed.
Since finding that I have these outstanding loans, I have done all I can to come into good standing with them via some type of rehabilitation program. XXXX company, AES, currently would like me to pay an outstanding $ 16,000+ before they will allow me to begin paying the loan amount of {$31000.00} + interest. They will not take any type of negotiation and at this point have assured me that I will be unable to make any progress with them unless the {$16000.00} is paid in full. As you can imagine, this is simply impossible for me.
I am not looking for someone to step in and erase my debt. I knowingly took on the original loan, and I intend to pay for it as I should. I am however, looking for a way to be seen as something other than a dead beat for attending college. I went to school and worked as hard as I could to be successful in my field. Since graduating I have done just that, but have been treated like some kind of criminal due to these marks on my credit report.
Any help would be greatly appreciated.
|
09/02/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
When my student loan was transferred from XXXX to Fedloan Servicing in 2012, Fedloan refused to honor a year 's worth of payments I made toward public service loan forgiveness because XXXX had me on an incorrect repayment plan. Yet, XXXX acknowledged their error in writing and agreed to count my payments prior to transferring the loan. XXXX also informed me that my qualifying payments should have been accepted upon transfer. Still Fedloan refuses to accept them.
I have sent Fedloan the letter from XXXX XXXX, but they refuse to acknowledge the payments. In addition, I have contacted the Department of Education Ombudsman 's Office with the same outcome.
How is this legal? XXXX admitted they made a mistake, agreed to honor my payments IN WRITING ( in fact, they were even honoring more than I expected ... I really only expected them to honor my {$500.00} payments and not forebearance payments, which they also honored as qualifying payments ), and yet Fedloan refuses to allow the payments to count.
I have been told there are about XXXX of us that this happened to - put on wrong plan by XXXX, who admitted mistake and agreed to accept wrong plan payments, only to have Fedloan deny them upon loan transfer. You can find others with similar stories on the internet, such as the following site where I once posted : XXXX I am attaching all correspondence with XXXX XXXX and Fedloan Servicing ( in order from earliest to most recent ). I also have recordings of conversations with Direct Loans stating all payments should have been transferred and accepted by Fedloan Servicing.
Your assistance would be greatly appreciated. Without help, Fedloan will succeed in denying me over {$5000.00} in payments that XXXX XXXX accepted. Not to mention, Fedloan is denying an additional {$370.00} payment because they claim I paid it too early. Seriously? And there are countless others like me.
|
03/25/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
In XX/XX/XXXX I was laid off from my job. I contacted my servicer at the time re : lower payment options during this time. Although I would have been eligible for a low or even {$0.00} payment, I was instead steered towards periods of forbearance/deferral from XXXX of XXXX. I was not made aware that any payment I did happen to make during that time would not be a qualifying payment under the PSLF program which is very important when you are striving for the goal of 120 payments. Luckily, I was able to secure new, PSLF eligible employment and started that job in XXXX of XXXX ( this employment time frame has been certified ). I have proof of payments made from XXXX XXXX and have attempted to submit them to Fed Loan Servicing and student aid.gov. I'm worried that not getting the payment status during that time period changed will prolong my forgiveness via the PSLF program. I have had the correct type of loans and repayment plans for many years prior to the waiver introduced in XX/XX/XXXX. It is very difficult to see people, that just applied to the PSLF program 2 months ago, get their loans forgiven while people like myself have had our ducks in a row for many years. I should note that when I first transferred my loans to Fed Loan servicing it literally took them more than a YEAR, to update my payment counts. That brings up high levels of frustration with my former servicer XXXX XXXX. It is my understanding that they failed to keep accurate payment records and continually steered people to periods of forbearance vs offering an income based payment.
Currently, trying to call and speak with a Fed loan representative is a nightmare and very difficult if one does not have 2-3 hours to wait on hold. I believe that I should be at or very close to the required 120 payments and getting the payment status changed for the above dates would be helpful in me reaching my goal.
|
01/18/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
This complaint involves XXXX XX/XX/XXXX and management of the Public Service Loan Forgiveness ( PSLF ) program. I have been a public servant ( XXXX ) for over 15 years and have made student loans payments nearly this entire time and was subsequently found qualified by the DOE for the PSLF program. As XXXX is the only contractor allowed to service PSLF, my federal student loan was subsequently transferred to XXXX in 2017. I went through a grueling process of filling out and sending all the required forms for the various XXXX I XXXX at ( my husband is also a public servant XXXX employee and is moved frequently ) and was rewarded by XXXX providing denials to all my qualified employment for vague and unsubstantiated reasons which can not be resolved because they did not clearly identify reasons nor the specific employer they were addressing in their denials! As a long-time dedicated public servant who has struggled my entire adult life to pay my students loans on time and then thrilled to learn I was found qualified for this program, it is truly disheartening to be thwarted by unsubstantiated and seemingly arbitrary decisions made by a private servicing company. In addition, XXXX did not even have the courtesy to send me a letter or alert me to the denials! I only found out by visiting the website, logging in and looking under 'electronic letters ' to find multiple denials. Despite only being given '90 days ' to have my EMPLOYER send in a new verification form - I got NO emails, NO letters in the mail and thus could not respond within the given period. Even then, why would fedLoans not just inquire of the employer directly? In light of my own experience, and experiences of others reflected in several recent lawsuits filed against XXXX for their handling of this program, it is clear this company is not properly implementing and actively disparaging the PSLF program.
|
11/20/2017 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
I am have trouble with American Education Services ( AES ). On XX/XX/XXXX I received an email stating that my most recent payment is past due. However, the payment was due on Friday, XX/XX/XXXX. I processed the payment around XXXX for the full minimum balance on XX/XX/XXXX which was the due date of the payment. I reviewed the website both on XX/XX/XXXX and XX/XX/XXXX and my payment is listed on their website as scheduled on XX/XX/XXXX but not processed. I contacted their customer service office on XX/XX/XXXX around XXXX and was told that I was three days past due and the rep requested a second payment. When I stated that I made a payment was made on XX/XX/XXXX before XXXX XXXX. I was told that is correct we do have a payment, and we usually clear payments between XXXX and XXXX however, we did not clear yours because 1 % of our customers make payment without having funds in their account. Although you may have never done this we will not show your account as paid until we receive payment from you bank. I said if that is your internal process then you should not send me nor my co-signer late notices. ( Which they did on XX/XX/XXXX ). The rep stated well that 's what we are going to do because some of y'all do n't properly pay your bills. I told him that I would seek legal action. I believe it is improper for AES to list my account as past due when I made a payment on the due date and prior to the close of business time listed on their website. I made the payment directly on their website to ensure something like this would not happen. I believe they are providing misinformation not only to me but to my co-signer by sending her a notice that I am behind on a payment when I am not. Even if they are not sending this information to the credit bureau they are sending incorrect and misleading information to their loan holders and co-signers. Please tell me what I can do.
|
10/30/2019 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
|
|
Web |
|
I recently refinanced my student loans and paid AES in full. In fact I even overpaid, this is covered in my physical copies of paid in full statements from them. They erroneously and without my consent or knowledge sent some money back to the refinance company. I was not made aware of this, they just billed me for it.
I was only made aware when they called to claim I was late on my account. I told them this was not possible and only due to my additional calls and requests found out that they sent money to the third party. They are charging me a late fee and interest along with threatening a negative reporting on my credit.
I have had to contact them on more than 6 occasions over a week and spend hours talking with them. They tried to collect money from my mother ( cosigner ) and have hung up on her and I repeatedly. They refuse to handle their mistake on their own and are holding me liable for their choice to send money without my consent. They told me the only way I will not have a negative credit report is if I immediately pay them the amount they sent off to the third party along with their fees/interest.
I told them I was willing to pay the amount they sent to my refinancing company as it was applied to my principal ( even though they have wasted much more than that amount in my time ) but I find it utterly insane that I am somehow liable for any fees that have come about actions that were not mine.This is even more infuriating because they did not even try to bring this up with me to work it out.
Why am I even involved? Why could they not just handle this situation themselves? Why did they think the best course of action was to just hold me liable, charge me additional fees and interest and then follow it up with holding my ( and my cosigner 's ) credit hostage?
I have recorded my calls with them ( I've also informed them that I was recording ).
|
08/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
On XX/XX/2018 I wrote to XXXX XXXX to ask how to ensure that if I were to make additional payments to my accounts that they would be applied to my principal balance and not to my upcoming payments. They responded they traditionally do apply additional payments to upcoming payments and put students in a " paid ahead '' status. I responded that I wanted to opt-out of paid ahead status and to have my additional payments be directly applied to my principal balance. Then I asked how I could ensure my payments were being applied directly to my principal balance and not towards future payments.
On XX/XX/2018 I was told my account was beginning the process of being removed from paid ahead status and to allow 10 business days for the request to be completed. On XX/XX/2018, after paying more than {$2000.00} towards my account beyond my minimum payment I checked my account and found that I was in " paid ahead '' status. I once again emailed XXXX XXXX and told them the issue and that I not only wanted to be removed from paid ahead status but that I never received an answer as to how to ensure that I would be removed from paid ahead status. I also asked if there were any penalties for paying off my student loans early.
In response on XX/XX/2018 I received an email stating that XXXX XXXX was unable to verify my account based on the information provided. I have attached the email chain for reference. Currently, I do not see any indication from XXXX XXXX that I was removed from paid ahead status or that the amount that should have been directly applied to my principal but was instead applied to future payments, has been properly allocated to my principal balance. I also have not received any answer to if there are penalties for paying off student loans early.
I emailed them back that day letting them know of the discrepancies and that I would be filing a formal complaint.
|
07/12/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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In XXXX, my husband and I took out loans for school in Pennsylvania. After many deferments and transfers from one service provider to another ( XXXX XXXX, XXXX ) we ended up with PHEAA/AES as our service provider. Since then, we have filed bankruptcy two times and the student loans are still owed. However there are many problems with this. My husband and I were both full-time students from XXXX through XXXX. There wouldve been a deferment were no interest with Charge. They were many years where we filed two separate bankruptcies where we shouldve been on deferment. They never claimed anything when we filed the bankruptcys. Yet they came back to try to collect after. It seems now they say theyre not a federal student loan so we dont qualify to waive our payments as everybody else has during Covid. Yet when it benefits them they claim it is a student loan so it cant be discharged in the bankruptcy. Very conflicting information. I dont understand how we took out a loan totaling {$6000.00} for the two of us back in XXXX and now after many years of deferments, forbearances, and any payments we made that we cant find where they went, they show we owe over {$19000.00}. Where have our payments gone? And why does it show we owe so much for me only took out {$6000.00}. They show the disbursement date is XXXX. That is a mistake. We relocated to Virginia in XXXX. The disbursement date wouldve been XXXX. Since the government has placed into law that student loan payments and interest would be on hold until the end of XXXX, AES started sending letters that we were past due in XXXX. I dont understand how this is possible if this is a federal student loan. Now the government states we dont have to pay loans until XXXX XXXX AES is still attempting to collect. We dont plan to make any further payments until we get some answers on where all the money has gone that we have paid.
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05/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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I have submitted an Income Based Repayment Plan ( IBR ) request four straight times since XX/XX/XXXX. The first was a renewal. I included my latest tax return and a letter, as I have done since XX/XX/XXXX. It was denied because I did not include my federal income tax return as notified on XX/XX/XXXX.
I explained that I dont file federal income tax return because I dont live in the United States.
I wrote a letter and resubmitted a new IBR payment request, explaining that I dont file for federal taxes. I also had to explain what my monthly gross income was, since according to the customer service representative, they simply cant divide the annual gross income by 12. They also keep asking me for paystubs, which I cant provide, because as I have explained so many times, i am XXXX XXXX.
And so, once again, on XX/XX/XXXX, my IBR plan was denied because I did not include my federal income tax return.
On XX/XX/XXXX, a third IBR request was denied because my tax return does not show my gross pay, asking me for pay stubs or a letter from my employer. Once more, I AM XXXX XXXX. This I explained in my letter.
XXXX XXXX, keeps nit picking at my IBR requests and finding excuses to not accept my IBR requests where everytime, I have included my most recent available tax return and where they can find how much I make a year and divde it accordinlgy to reach a monthly gross income.
XXXX XXXX is being capricious and arbitrary in making their decisions to not accept my IBR requests. The problems started last year, when my XX/XX/XXXX approved expired. Since XX/XX/XXXX, I have been losing my automatic forbearance periods on each request that is denied.
I demand that XXXX process my IBR requests, since every time, I have provided them with my tax return and a letter explaining what my gross income is. I also want my automatic forbearance time credited back to my account.
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05/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX I enrolled in XXXX XXXX part time. My XXXX XXXX sent my loan provider ( XXXX ) my letter stating my enrollment. XXXX XXXX XXXX starts in XXXX. So I called asking to take my direct debit off my account. The agent I talked to suspended it instead. I still had payments coming out. I called about this, I was told they were resubmitting the documents. XX/XX/XXXX comes and I talked to XXXX ( XXXX ) and I was told I was denied half time but don't worry about it, she was resubmitting the request and I have 90 days to make my payment.I call back XX/XX/XXXX. XXXX ( XXXX ) puts in a request for deferment for direct debit to be taken off and the call was dropped. I called back and spoke with XXXX ( XXXX ) who told me I was taking 6 hours which is not part time so I was not eligible for school deferment and that was why my letter was rejected. I was told to log in to the web and re-certify based on my income right now ( which I am currently unemployed ). I called my school and was told XXXX taking 6 hours are considered 1/2 time and I was given wrong information. I called back XX/XX/XXXX and talked to XXXX ( XXXX ) and was told I signed a waiver when I worked for the XXXX XXXX XXXX XXXX and that is why my school loan forgiveness is not attaching to my account. I was told I needed to sign a form to remove the waiver from my account and he was mailing it out to me. I called today XX/XX/XXXX as I still had not gotten the waiver. I talked to XXXX XXXX who transferred me to XXXX ( XXXX ) who was very rude and condescending and let me know that no one had misinformed me of anything on my account. He continued to interrupt me when I tried to explain to him what XXXX told me was wrong ( that I WAS eligible for deferment ) and that EVERY agent missed the waiver.. he was just so rude to the point I screamed at him and hung up. I plan on looking for a new student loan service.
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02/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX of XXXX, I completed an application for and submitted an employer verification form requesting to enroll in the Public Service Loan Forgiveness Program with XXXX. I then contacted them in XX/XX/XXXX to submit the annual employer verification form. On XX/XX/XXXX, I received a letter stating that I will only be credited for on time payments made from XX/XX/XXXX to XX/XX/XXXX although I have been a full time employee of the XXXX XXXX XXXX XXXX XXXX/XXXX XXXX XXXX XXXX since XX/XX/XXXX and verification was submitted confirming this. The representative stated that they have my employer as the XXXX XXXX XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX and the XXXX XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX. I explained that the XXXX XXXX XXXX XXXX XXXX and the XXXX XXXX XXXX XXXX is the same employer and it either way it is a public institution. The XXXX representative acknowledged that the Federal ID # was the same for both names ( XXXX ). I was told that my case will be reviewed and adjustments will be made if on time payments were made while employed at my state job between XX/XX/XXXX and XX/XX/XXXX but the review will take anywhere from two months to six months. During XX/XX/XXXX, I contacted XXXX to get an update and was told that my account has not been reviewed and can take up to a year to review and no additional information can be given to me at this time. I feel that this time is extremely long and unfair and the review should have already began as it is four months since I requested a review. I do not believe that the process takes that long as the history of my loan was forwarded to XXXX when it was purchased by XXXX. How is it then possible that they need 6 months to a year to review. It is now 4 months and my account has not even been looked at. I believe XXXX has no intention in reviewing my account with the expectation that I will give up.
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08/30/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I took out private student loans for graduate school through XXXX, serviced through American Education Services ( AES ). I do have a full-time job in my field of study. However, I have had financial difficulties arising from a stagnant salary and no cost-of-living raises in 9 years since graduation. AES offers only time-limited alternative repayment options, i.e. six months to a year of forbearance, or three months of reduced payments ). Once you use those up, as I have, they offer no further options, or so they claim. I am told that I have no forbearance or deferment possibilities left, as these are private loans and AES is not legally required to provide more options. My attempts to explain my financial situation and explore other options fall on deaf ears. I am currently only 2 months behind payments, yet my account has already been sent to a debt collector. Consequently, my credit score in barely above XXXX. ( My account has been in collection before, at least 5 times in as many years ). " Customer Service Representatives '' either can not or will not help ; are often rude, and often give out false or misleading information. I once complained to AES about their daily phone calls, to which the CSR snapped, and I quote, " Then pay your bills, sir! '' Attempts to speak with a supervisor are met with evasion, being put on hold for 20 minutes, then cut off. I receive daily phone calls from both AES and the debt collection agency, which I have given up answering since they refuse to work with you or offer other options. ( I strongly suspect other options are actually available but AES will not admit to or inform customers about them ). Even if you submit partial " good faith payments '' ( AES 's term ), they STILL badger you by phone, email, and snail mail. I am at my wits end, and have had no luck finding anyone who will help me consolidate my private loans.
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07/14/2022 |
Yes |
- Student loan
- Private student loan
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- Getting a loan
- Fraudulent loan
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Web |
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PHEAA XXXX XXXX XXXX. have been persistently harming my consumer credit for years. I made several attempts over the last two years to have Fedloan Serv remove the inaccurate accounts from my credit file/report. I also opted out of forced forbearance due to the " pandemic '' and one month the account was forced into forbearance again, showing I made payments on my consumer report when I have never and will never make payments, these tactics to keep the " assumed debt '' on my credit report well over 7 years has greatly effected me. After notifying them by phone that I do not owe a debt in which Fedloan assumed, I demanded to see an audit trail and the original document of indebtedness to show proof that I do not owe any debt. I also requested proper verification of debt or accounting to be notarized and signed by the accountant over my account. I received a copy some frivolous paperwork that seems to be computer generated, on the back of the last document they sent was a page entitled Direct Loans and also read page 1 of 8 at the bottom with no reference or evidence of a page 2 through 8. This one page document, printed on the back of frivolous small print documents that were printed in repetition, had a computer generated signature of my name. I have not been able to use my credit to obtain a home, personal vehicle, or a lifestyle that is appropriate to educate my son and prepare him for the world. Therefore I am homeless and have suffered financial ruin because of fraudulent practices exercised by FedLoan Serv and other persons under the same corporate control. I was messaged by XXXX that they now have my loan and I also informed them of my past troubles and the lack of evidence to make a claim previously by Fedloan.
I stand with the provisions of the Fair Credit Reporting Act, Fair Debt Collection Practices Act, Equal Credit Opportunity Act, Indigenous
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06/27/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Good Afternoon. After the complaint placed on XXXX and many phone calls and being on hold today for 2 and half hours with Fed Loan, I have decided to do another complaint. So Fed Loan did upgraded my account to 96 counted payments, but omitted payments that were made on XXXX and XXXX! When I contacted Fed Loan and Spoke to XXXX ID # XXXX she stated that XXXX ( XXXX XXXX XXXX ) is responsible for the miscounted and erroneous information! On XX/XX/XXXX at exactly XXXX p.m., I received a call from XXXX length of call `12 minutes and 14 secs from Fed Loan " specialist ''. The lady was clueless and kept blaming XXXX. Both of the workers from Fed Loan who are labeled as specialist blamed XXXX and stated that my payments, files and information will be send to XXXX for " Payment Count Review '' ... XXXX XXXX also stated that there was a " Payment Count Review '' placed on XX/XX/XXXX! Mind you, I spoke to the Loan Specialist On Monday, XX/XX/XXXX ( so she took ONE WEEK ) to forward the information to XXXX to review counts. Today is XXXX XXXX and NOTHING has been done! I received the same response, We will send information to XXXX for " count review '' ... .Mind you the newly consolidated loans that I have been screenshooting photos of in XXXX are being fully counted and FORGIVEN!!! Why there is not lack of due process is beyond my understanding. To make matter worse, I also received an email on Thursday XXXX XXXX about FED Loan transferring my loans to XXXX XXXX They have time to email, but can't basically count correctly! On a positive note, my counts went up to 94 payments, but unfortunately year XXXX and XXXX were skipped! How does this happens? I do not know, but I want this address. I have been with FED Loan under their consolidation for years and it infuriates me to see newly consolidated loans being forgiven and my account continues to be handle poorly!!! j
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06/13/2022 |
Yes |
- Student loan
- Private student loan
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My husband and I have been denied the XXXX consolidation because we have a spousal consolidation loan. We did what the loan advisers told us XXXX years ago. Had we not, my husbands loans would qualify for the XXXX consolidation loan and would then qualify for the XXXX program. We just followed the rules and are now being penalized. Currently Spousal Consolidation loans can not be re-consolidated into a XXXX consolidation loan, and therefore these public servants, after a lifetime of service, can not avail of the XXXX program. This condition raises financial risk for married and divorced borrowers in low paying public service. We seek fairness and equal treatment.
The Joint Consolidation Loan Separation Act should be moved into law this year as it is the antidote to the blanket risk posed by any type of spousal consolidation loan. It installs integrity in the short term XXXX waiver by allowing public servants who have sacrificed to be treated equitably and be given the same opportunity of credit towards forgiveness as their colleagues. We ask for support for the Joint Consolidation Loan Separation Act and the ability to make these loans into federal direct loans by the XX/XX/2022 deadline as the precursor to allow lifelong public servants access to the newly expanded relief measures in the XXXX XXXX XXXX XXXX ( XXXX ) program. Many of us have performed public service for XXXX years, yet we are still facing the crushing debt of student loans/interest and a foreboding fear of never getting out from under them as we move towards the end of our working careers and lives.
Please consider those of us that qualify and are being denied because we consolidated as we were advised to do. We desperately hope to separate our loans, so those of us that qualify for forgiveness can be forgiven, rather than punished just because we were guided down the wrong path.
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04/05/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My name is XXXX XXXX, and I've been having trouble getting AES student loans to disclose basic loan information to me. I'm currently enrolled in an IBR program.
I've written to AES several times to request information about when my loan will be eligible for forgiveness. After several emails requesting specifics regarding the date on which my loan will be eligible for forgiveness, I received the following response on XX/XX/2021, in which I was advised that " We are unable to provide the number of qualifying payments you have made or need to make to achieve loan forgiveness through this program. '' And that " We will notify you no later than 6 months prior to the anticipated loan forgiveness date when possible. '' To make this even worse, I received this response after reporting AES to the Department of Education for the refusal to disclose legally mandated loan information to me.
This simply does not work for me, and quite frankly, I'm appalled that AES is intentionally refusing to provide me with basic information about my loan information it is required to give me by law. I'm stunned that AES actually thinks that telling a borrower to just go away and keep paying on a loan while actively withholding information about that loan is nothing short of XXXX. Quite frankly, it's outright illegal. I have no idea why I should be expected to continue paying a loan when essentially, AES is refusing to let me know when the terms of that loan will be satisfied or how many qualifying payments I have already made. Is AES seriously suggesting that I should simply trust them to tell me when I no longer need to make payments on the loan. Because of AES 's refusal to disclose this information, I have no way to review payment history or check it for errors which is a basic element of consumer protection rights and an absolute must given all of the known issues with AES.
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12/08/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Problem with a credit reporting company's investigation into an existing problem
- Their investigation did not fix an error on your report
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Web |
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I am XXXX XXXX and i am submitting this compliant myself and there is not third party involved. I, XXXX XXXX, consumer, natural person, and original creditor of an open-end credit plan is writing today to report and issue.
I entered a consumer credit transaction with the following companies : FEDLOAN SERVICING and as a result they used my credit card ( as described in 15 USC 1602 ) and was extended credit in a consumer credit sale. They are claiming they originated the credit I extended to them in which constitutes fraud. Pursuant to Federal Law, they have committed fraud and several violations of the FDCPA and XXXX.
I pulled my credit report and disputed items on my report to XXXX, XXXX AND XXXX. They have not provided me with any original documents, and they have disregarded the law in saying they have verified the debt. Fair Reporting Act Section 609 ( a ) ( 1 ) ( A ) states you are required by federal law to verify through physical verification of the original signed consumer contract. I asked for verifiable proof ( an original consumer contract with my signature on it on 2 occasions : XX/XX/2021 & XX/XX/2021. The failure to positively these accounts has hurt my ability to obtain credit. They have taken advantage of me as a consumer and they should be held accountable for deceiving me and not validating the debt. They have not validated anything they have ruined my character and general reputation by reporting erroneous information on the consumer report and included a symbol on the contents of the envelope for the mail carrier or any person affiliated with the mail service or comes in contact with the envelope thats alleging I owe a debt. They act as if they are unaware of what I am requesting or that the law does not apply to them.
In addition, per the Fair Credit Reporting Act they didnt notify me of the investigation results within 30 days.
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09/15/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Recently, my employer started making $XXXX a month in payments toward my student loans of $XXXX a month, held by XXXX XXXX. Accordingly, I have tried to get my direct debit amount reduced by $XXXX (XXXX XXXX would still receive the same amount each month, but the extra $XXXX would come from my employer). The $XXXX already shows up as a credit each month on my bill, but XXXX XXXX refuses to lower my direct debit amount to anything lower than the total billed each month (even though they're now getting $XXXX more than that each month); they will only allow me to increase how much I pay in direct debt. I just called them about it today, XX/XX/XXXX. I had previously emailed them on XX/XX/XXXX, and below is what they responded on XX/XX/XXXX. I followed the instructions and it only allows increasing how much to direct debit, not to decrease.
---------- Forwarded message ----------
From:
Date: Sat, XX/XX/XXXX at XXXX XXXX
Thank you for contacting XXXX XXXX!
To change the additional amount withdrawn through Direct Debit:
- Sign into your online account
- Select "Payments & Billing"
- Select "Automatic Payments"
- Select "Manage Direct Debit Information"
You will then be able to adjust the information in the Additional Payment Amount column.
We recommend that you use the "Contact Us" links on our website, XXXX, to submit inquiries via a secure email form. Please use your email address on file when completing this form. You may also call us toll-free at (XXXX) XXXX to reach our Customer Service Department, which is open Monday through Friday from XXXX XXXX until XXXX XXXX (ET).
Sincerely,
XXXX
XXXX XXXX
--- Original Message ---
On XX/XX/XXXX at XXXX XXXX
>Message: My employer now submits $XXXX a month in payment, so I would like to lower my direct debit amount by $XXXX a month. I was wondering how I can go about doing that? Thanks so much!
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08/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I 've consolidated my student loan debt ( approx. {$200000.00} at this point ) under the Public Service Loan Forgiveness program, and have been making monthly payments for the last 6 years. I work for a nonprofit XXXX in New York ( high cost of living coupled with non-profit salary ). I should have been eligible for forgiveness in 2020. However, I just learned XXXX of my payments over the last 6 years have been disqualified because the " full monthly installment amount was not received ''. Here is how this happens : Let 's say my monthly loan payment is {$340.00}. One month I round up and pay {$350.00} ( overpaying by {$6.00} ). The following month I get a statement saying the amount owed is {$330.00} ( which is slighly less, due to the over-payment the month before ). I pay the exact amount owed, according to my statement. That payment of {$330.00} is disqualified because it is not the full loan payment amount. This happened to me 10 times in six years -- which means I will have to stay in repayment almost an extra year before I 'm eligible for forgiveness. Costing me thousands of extra dollars in repayment.
When I called FedLoan Servicing to ask about this, I was told that it was n't their problem I " did n't read the fine print, '' and that the annual enrollment forms I sign to stay in the income-driven repayment program explicitly state that I must make the full payment each month in order to qualify. I get that. But then why am I receiving a statement telling me to pay anything other than my full payment each month? This is misleading, at best, but feels malicious. And I 'm sure there are thousands of people out there paying their loans on time every month, paying whatever is listed on their monthly statement, not realizing they are falling through a loophole in the system. Frankly, I 'm surprised there has n't been a class action lawsuit yet.
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08/14/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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In XXXX, I had payments on the first XXXX loan sequenced start and was not contacted by phone, email, or mail to confirm that they started. For 10 months, they were reported as delinquent but I started paying the {$190.00} XX/XX/XXXX.
As you know, the CARES Act put all Federal Student loans in Forbearance. Fed Loan Servicing had put all my current and DELINQUENT loans into the forbearance. I have made pyments of {$190.00} throughout the forbearance period because the service provider told me and my legal representative that all my payments will go to principle on a recorded line. My interest has been capitalized even though the cares act pushes back capitalization of student loans to XXXX.
My principal balances are way higher than they would be if I did not pay the {$190.00} towards the account. Because of this incident I was unable to get mortgage approvals and take advantage of the low interest rates that XXXX brought. I was seriously impacted by this situation and have been trying for over a year to figure out what is going on. The interest I was legally able to write off on my tax return was only {$800.00} so where did the rest of my payments go?
Fed Loan Servicing does NOT service my loans anymore. As soon as the payments were scheduled to start, XXXX XXXX took over and started calling me to confirm balances? They said they have no information but I have made a payment to FedLoan Ssrvicing that went to nothing. They illegally pulled {$190.00} out of my account and credited no balance. I put my XX/XX/XXXX payment to XXXX but the prior payment to FedLoan Servicing went to nothing just like the past +22 payments made to them.
I have been going around and around in circles with this. Every time I call FedLoan Servicing, they lie, give wrong balances, tell me my original loan was {$25000.00} when that was never the balance with thw interest.
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04/21/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Don't agree with fees charged
|
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Web |
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My name is XXXX XXXX, I would like to submit a complaint against the loaner American Education Services. I have submitted an application to discharge my loan due to False Certification ( Ability to Benefit ). I come to find out that the school I got a XXXX was n't legit and did not meet the requirements for Regulation or Accreditation. I took an adult program to obtain a XXXX XXXX XXXX from home. AES mailed a " Notice of Eligibility stating I was ineligible for the loan discharge because further information is required to complete the process. They have requested that I must provide proof that I did not complete XXXX credits or XXXX clock hours of coursework. Unfortunately, this school is now closed to be able to provide my loaner with the information requested. I have filed a complaint with the XXXX and provided AES with proof of law suit court order towards this school and it is not sufficient. I have been given the number to XXXX and have explained my situation and have been given multiple numbers to call to get this resolved and nobody has been able to help me. If the school is closed and is under a law suit because their high school diploma was n't legit, I do not see why this information should n't be enough to determine I did n't have the proper education to have a high school diploma at the time I enrolled at XXXX XXXX for XXXX XXXX program which is the cause of this loan that I am stuck with. everything was a lie and I do n't feel I should be responsible to something that was not valid and or go along with a lie. I was n't aware of all this or else I would have not got into school. I was just trying to make something better in my life to be able to provide for my family. I am now stuck with a loan that I never even benefit from with the XXXX course I wasted my time on. Could you please help provide some kind of documentation for this case?
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09/24/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
There are 3 payments that I made towards my qualifying payments that FedLoan should be counting but will not. I have sent them proof and documentation. I have been asking them since XXXX of XXXX XXXX a year ago ) to correct this, and every time I call they say it is " under review '' and " will be complete in 20 business days '' or sometimes " you have to submit this for review '' saying they have no idea per their records that I have requested a review, and will start the process anew. I have made *every single payment* sometimes at significant sacrifice to do do ( not heating my home in the winter for instance ) since it started in XXXX. My $ XXXX worth of loans are set to be forgiven in 6 weeks if they count all my payments ... which they still will not do. Obviously I'm getting more frustrated as that deadline approaches and I've worked hard to hold up my end of the bargain, they still won't count my payments despite frequent phone calls requesting they do so. Two of the last agents I spoke with ( XX/XX/XXXX and today XX/XX/XXXX ) promised to submit it for " expedited review '' that hasn't materialized. The issue is with 3 payments : one on XX/XX/XXXX when they sent me into forbearance against my wishes, and after years of me calling them they finally removed the forbearance - but they have still not counted my payment that month ; and 2 payments in XX/XX/XXXX and XX/XX/XXXX when my loans were transferred from XXXX XXXX, " because there is no bill '' and they refuse to generate a bill even though I have provided proof from my bank and XXXX XXXX that the payments were made. I can provide emails to support some of this, although most transactions were phone calls with written notes. I can also provide XXXX XXXX and bank account proof of payments if this will help your review, but I have already provided them to Fedloans so will not upload here.
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05/21/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Hi, I hold a federal student loan and the servicing company is FedLoan Servicing. My Account number is XXXX. My name is XXXX XXXX On XX/XX/XXXX I received a notification that my loan is becoming due to be recertified. Please see attachment XX/XX/XXXX.
On XX/XX/XXXX I uploaded all the necessary documents for recertification with the income requirement. Please see attachment XX/XX/XXXX.
On XX/XX/XXXX I received a recertification letter and my monthly payments were assessed at {$230.00}. Please see attachment XX/XX/XXXX.
Please note, that I used the exact same income return for the previous year and my monthly payments were assessed at {$150.00}. Please find the following : 1 ) Attachment XXXX ( the IDR monthly payment assessment ) and 2 ) The tax return submitted to FedLoan ( attachment XXXX XXXX - Form XXXX - XXXX Tax Return ) with the IDR form signed on XXXX ( attachment XXXX XXXX IDR Application XX/XX/XXXX - XXXX ).
On or about XX/XX/XXXX I contacted FedLoan Servicing and inquired about the discrepancy in the monthly payment calculation and was advised to resubmit my recertification documents without an explanation about processing times and guarantee that the mistake won't happen again.
On or about XX/XX/XXXX I contacted FedLoan ServiceXXXX again and spoke to representative XXXX ID # XXXX. She reviewed my file and determined that there was an error in processing my IDR application which resulted in an increase in my monthly payment. She further informed me that she will put in request to review my application to correct such error.
As of today, XX/XX/XXXX FedLoan Servicing has not followed up with any type of communication that my IDR application has been submitted for the error correction. I have not received an email or any type of communication regarding this issue.
I would like my payments my monthly payments to be adjusted.
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09/29/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I have been paying my DLSCNS loans on a IDR since XXXX. My loans were originally with XXXX XXXX XXXX XXXX XXXX XXXX program from XXXX. Then cornerstone took over my loans in XXXX, of course I have no say in any of this, and they had my loans until XXXX. In XXXX another hand over occurred to Fedloan servicing. Back in XXXX, while with Cornerstone, I asked how many qualified payments I had on my account. I was curious, as I have been paying every month since XXXX. Cornerstone came back to me saying they were having trouble accessing the information from my previous loan servicer, XXXX XXXX. I said to them, " How is that my problem? You are a financial institution, and anytime you take over someones loan, you would naturally have all the information that goes with it? ". They said they would need sometime to go back through their records to follow up my query. Not too long after that phone conversation, my loans were sent to FedLoan servicing.
The minute my loans went to the new servicer FedLoan, I questioned them straight away, about how many qualified payments I have. I got a response from them on XX/XX/XXXX, saying that I had XXXX qualified payments thus far. I immediately rang them up, and said that was incorrect, as I have been paying since XXXX, without any interruptions, and my wages are always certified every year, and no forbearance taken out. I was told that they would expedite my question and I would here from them in 3 business days. That was back in XX/XX/XXXX, I have followed up another time, and still no response.
My loans should be nearing forgiveness, instead they tell me I have another 16 years to go. That would take me to XXXX, meaning I have been paying loans for 36 years. There is something fundamentally wrong with these Income driven repayment plans.
I require any help that is possible, to get the correct and just outcome.
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06/26/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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Good Morning - On XXXX XXXX XXXX I spoke with staff at FedLoan Servicing regarding my student loan payment recalculation under an IBR schedule. I was advised by staff at FedLoan Servicing to submit new paperwork to have my payments lowered, only to have my bill increase {$80.00} - I was misled. After speaking with numerous staff and a supervisor I was informed on how FedLoan Servicing calculates monthly payments. It involved utilizing annual income and a state poverty line adjustment which I am sure your office is familiar with. My grievance with this calculation is based on the fact that FedLoan Servicing shows consumers that they calculate loan payments as 15 % of an applicants 'discretionary income '. I work as a XXXX XXXX and was very puzzled on my phone call with FedLoan servicing because from what they explained to me they are in fact not utilizing discretionary income at all. They are utilizing an in-house model that ignores discretionary income. My application stated that my monthly net pay ( after taxes and other essential deductibles ) was {$1500.00}. My monthly student loan bill came back at {$450.00} - nearly 29 % of my net pay. Why is FedLoan Servicing allowed to advertise Income Based Repyament plans as utilizing a percentage ( 10, 15 or 20 ) of discretionary income when in fact they are not doing this at all? They are utilizing another formula that tracks payments unexpectedly higher for the majority of applicants. In fact, if one were to educate themselves on definitions of 'Discretionary Income ' it becomes blatantly clear very quickly that this in fact not what FedLoan Servicing is utilizing at all. They do not ask any questions regarding rent payments, other necessities, and apparently ignore net take home pay entirely! Please, help bring FedLoan Servicing in line and stand by what they tell borrowers!
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09/12/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
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Hello, On Thursday, XX/XX/XXXX, I contacted FedLoan Servicing after receiving the news of Biden 's Loan Forgiveness. I saw on the Federal Student Aid website that we were able to request a refund on payments made throughout the payment pause that started in XXXX. I went ahead and asked them to do that but was immediately taken aback when they notified me that the processing times would be a minimum of 150 days. Throughout the pandemic I paid almost $ XXXX in payments. It seems as though FedLoan Servicing is the ONLY student loan provider who is quoting these ridiculous wait times. XXXX, XXXX XXXX, XXXX are only quoting 3-8 weeks turnaround time and those I know with those loan providers are already seeing their loans reflected on their account. What's worrying to me is that they application for forgiveness. They stated that our loan balances won't be processing any of these in time for us to receive forgiveness. They stated that our loan balances won't be reinstated until the refund is processed which won't be until XXXX at the earliest for them. The interest rates and payments will resume again in XXXX. They told me on the phone that they can not send out confirmation emails or anything to prove that they indeed send in my request. I realize with the influx of calls that getting our money back could take a while, but it's very concerning to me that they're saying this entire process can take longer than 6 months to a year when every single other student loan provider has a way quicker turnaround despite having thousands of requests as well. Currently getting that money back would be life changing for me as well as many others. So, seeing other people 's loan providers reinstating their balance after requesting it in just 36-72 hours later makes me very concerned that this company does not have our best interests at heart.
Regards, XXXX XXXX
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07/11/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
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I applied for, and received, PSLF through the temporary waiver.
I was working with both FedLoan servicing and Federal Student Aid to try to resolve this case.
I have applied for RECONSIDERATION on the FSA website. There has been no resolution and I get emails telling me I can reapply for reconsideration. I have sent many notes/complaints and emails. I have called innumerable times, but most recently on XX/XX/XXXX when I had both FSA and FedLoans on a 3 way call. Both stated they could not help me and blamed the other as the one in charge of fixing the problem. In essence, both refuse to help. They tell me neither can resolve this claim-.
( case # XXXX XXXX, XXXX, XXXX, XXXX ) I began paying my loans in XX/XX/XXXX. The PSLF program began in XX/XX/XXXX.
From XX/XX/XXXX to XX/XX/XXXX, I was employed at XXXX and XXXX XXXX. Both are XXXX XXXX XXXXXXXX entities and have been certified as such by FSA and FedLoans. My jobs were but deemed eligible by FSA and FedLoans. My loans were forgiven under the PSLF waiver.
My loan DISCHARGE date is incorrect and all my loan payments were not counted.
I made 175 payments, which is 55 payments over the necessary 120 payments for PSLF.
Essentially, my payments from XXXX were NOT counted/certified by FedLoans.They refuse to go back and certify these payments as my case has been " closed. '' I can not get a refund because no one can certify these payments, though both FSA and FedLoans tell me they see the payments, and that I am owed this money.
My discharge date is INCORRECT. It was set as XX/XX/XXXX. However, 120 payments starting in XX/XX/XXXX would make my discharge date XX/XX/XXXX. That means payments from XX/XX/XXXX to XX/XX/XXXX are over the 120 payments and should be refunded to me.
I am owed a refund for the overpayment of 55 payments under PSLF program. I paid approximately $ XXXX per payment.
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10/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
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On XX/XX/2019, I set up an extended graduated repayment plan. They put me on an administrative forbearance while they calculated the new terms and got approval for the new repayment plan. I got the new repayment plan for {$540.00} a month beginning XX/XX/XXXX and increasing the payment every 2 years over 30 Years. I made the payments on time in XX/XX/XXXXand XX/XX/XXXX. I went in today to pay my XX/XX/XXXX payment and the payment was {$700.00}. I called and ask them to fix it.
They told me that when they put me in the administrative forbearance, they capitalized the interest. Over {$40000.00} was added. They calculated the new payment plan without the capitalized interest. The payment automatically went up to {$700.00} a month after the interest capitalized. I never asked for the forbearance and dont think the capitalized interested should have been added since they put the loans into a forbearance so they could get approval for the new payment plan.
Today when I talked to them, they said they would put in a request for the capitalized interest to be reversed, but it would take 7-10 days to get approved. My payment is due in 7 days. They wouldnt let me talk to a manager and said none were available. I was on hold for a while before a representative came on the phone and said she would put in a request, but she was not a manager and none were available. ( Her employee ID was XXXX ) They also said they could not reverse the {$700.00} payment that was due for XX/XX/XXXX, and put in another request for a forbearance since I can not afford the higher payment.
It seems like an abusive practice to put a student loan in an administrative forbearance just to get approval for the new repayment plan, and then add so much interest that the payment plan they approved is no longer available. I cant afford the higher payment.
My servicer is FedLoan.
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11/14/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Previously my loans were at XXXX. In XX/XX/2017, when I became eligible for the PSLFP, I called XXXX XXXX to understand the requirements of the program. At that time I was told my loans would qualify but I would need to request to move my loans to XXXX in order for them to process my application. I did exactly that and when my loan was transferred, XXXX increased my interest rate. On top of that, my employer ( non-profit ) had many difficulties submitting their portion of my application. After several attempts, we were able to get their information though, only for me to then be denied because my loans didn't meet the repayment plan requirements. I was more than upset at the time since I had gone through the trouble of moving my loans and then experiencing an interest rate increase. Following that, I became separated from my husband and we were working through a mediator on the details of the divorce. I decided to engage family to help me pay off my student loan in full because I was led to believe differently at this time that I would never have my loans forgiven as I would need to choose a new repayment plan and then make 120 payments which would actually be beyond me paying the loan in full. Early this year, just months after I paid the loan off ( XX/XX/XXXX ) legislation was passed to expand the program on a temporary basis. Upset, I called XXXX again and they stated that to be evaluated for the TPSLFP, I would have to have my loan refunded and resubmit again since I currently had no loans with them again. So, they contacted the department of education to refund my loan. I am told I was issued a refund ( still have not received it ) and they restarted my loan PLUS charged me interest for the time the loan was paid off. Now I owe ~ {$270.00} in accrued interest in a loan that didn't exist at the time since it was paid off in FULL already.
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09/01/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Don't agree with fees charged
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Web |
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Well I graduated from XXXX XXXX XXXX XXXX XXXX XXXX, MD back in XXXX XXXX. But after I graduated from XXXX XXXX, I was told by a Collection Agency as well as the XXXX that I owed the school {$5300.00}. The XXXX XXXX XXXX financial aid department stated when I arrived to my last semester before graduating that they had all students sign this form stating that from the year XX/XX/XXXX -XX/XX/XXXX, that the students did not have the initial funds to continue their XXXX XXXX degree. Therefore, multiple temp credits were released to cover the expense. But my question to the financial aid department and to XXXX XXXX was if we as students did not have enough money to proceed with the XXXX program why were n't we informed before proceeding with this 2 year degree? Some one in the finance department had to have known right? This did not even include the actual government loan that was generated. I owe the government XXXX in back money for going to the XXXX XXXX XXXX for graduating with an XXXX Degree. Also, The school did not help me with job placement in my field of study nor am I working in my field of study. I tried many of times to contact someone in reference to my issues with XXXX XXXX. But Unfortunately, I was unsuccessful in my efforts of beating this issue. I tried seeing if my credits were transferrable, but they were not due to the college that it was illustrated by all students across XXXX. ( Note : The XXXX XXXX XXXX stated that the temp credits were to assist in fronting money for all students who could not afford their education, they tacked this so-called credit on to students and now the institution claims they did not do this action any longer. Well if they did do this from the very beginning of my college courses, then what was the purpose of the governments FASFA program that all students applied for and where did the FA money go?
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08/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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I took out around {$19000.00} to get an XXXX degree from XXXX. I was an independent student so at the time federal loans and grants fully funded my education. When I graduated I had a job that barely allowed me money to live. I consolidated all my loans to XXXX XXXX who subsequently sold the loans to AES aka PHEA. From around XXXX my loans were serviced by PHEA. early on in the repayment I defaulted and the amount grew to {$29000.00}. I was able to get back on track but in XXXX I was getting divorced and again found myself unable to pay my loans. After exhausting my Forbarences I was in hours of conversation with PHEA as to how I could get on an income driven plan to lessen the burden. I was told that the only way I could do that would be if I went into default. Shortly after the 120 days were up in I was in financial ruin, I was contacted by PHEA and offered an income driven repayment plan, I took the offer. I was told that my payments would be $ XXXX month until I didnt qualify anymore. I was also told that because I defaulted that my new loan with the collection fees would be {$59000.00} and that all my qualifying payments made towards PSFL Would no longer qualify and that I would need to start over. My loans are now {$89000.00} ( I added {$2200.00} for a masters mostly because being a XXXX XXXX XXXX again was safer ). I asked PHEA to audit my loan for months as I though that {$30000.00} in collections fees were absurd but they sold my loan to a new servicer and never answered my correspondence except once to say that they no longer service my loans. I recently learned that the state of Massachusetts sued PHEA for the very practices that I am speaking of and I was excited that someone was doing something. I was living in Massachusetts until XXXX which my luck would have it is the exact cutoff for the lawsuit. I dont know what else to do.
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02/25/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This is a follow up on my previous complaint XXXX, regarding actions that have been taken while the complaint is still pending/unresolved. As of 1XX/XX/XXXX I will no longer communicate directly with them because they have fouled up every request without fail.
XX/XX/XXXX : I received an email response ( sent from them on the XXXX but stuck on their mail server and not delivered until the XXXX, putting this response just before I lodged my initial complaint ) saying I had to submit a new IDR request to be put on the IBR plan.
XX/XX/XXXX: I went ahead and submitted a new request, this time only submitting it a 'recertification ', giving them the chance to effectively keep me on the original IBR plan I should never have been removed from. I also responded vie the XXXX portal with a message saying as much.
XX/XX/XXXX : I received approval for the REPAYE plan. There was no indication of what this was in response to. My new IDR request was clearly not for REPAYE, so I have to assume that after some mucking around they decided to take me off the standard plan they erroneously put me on and switch me to REPAYE.XX/XX/XXXX : I received and interest notice. It would appear that as a result of them switching my plan, they triggered some kind of interest payment that will be capitalized if I do not pay. Of course I did not want to switch plan from my original IBR to standard or REPAYE and should not have an interest payment due.
XX/XX/XXXX : I received notice that, " ... you requested to pay the accruing interest ... ''. I never made such a request, I can only assume this is related to them shuffling my plan around erroneously. It indicates that by not paying, I am consenting for them to capitalize this interest. I am not paying this interest because it is due to their errors in processing, and I do not consent to them capitalizing this interest.
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05/25/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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I have Federal Student Loans currently being handled by FedLoan Servicing. I have Federal and Private Student Loans with American Education Services. All of these loans, along with other Private Loans, have funded my undergraduate and graduate degrees. FedLoan and AES are both connected by the " Pennsylvania Higher Education Assistance Agency ''. I applied for the Student Loan XXXX. Some of my federal loans were taken over, from XXXX XXXX to FedLoan Servicing. Without my knowledge, FedLoan recalculated my loan term and my monthly payment nearly doubled. I had several unfruitful conversations with FedLoan. When the XXXX program became available in XXXX XXXX, I submitted XXXX applications : XXXX to XXXX and XXXX to AES. Since XXXX XXXX, I have been paying on the loans to XXXX companies that do not meet criteria for XXXX, and I have been threatened and harassed by XXXX companies for the rest while hearing no news of the status of my repayment plan applications ( which at this point have occurred repeatedly ). In fact, an amount near {$400.00} was debited from our bank ( by AES ) due to not processing requests to cancel Direct Debit payments. I have canceled my Direct Debits with XXXX companies at this point. There is currently an Administrative Forbearance on my FedLoan accounts, which I did not approve. Per statements, my loans continue to accrue interest that I am responsible for while FedLoan attempts to resolve this issue. Most recent documentation includes a request to call this company once again. The documentation I received before that was a letter stating that my XXXX application was denied " ... due to the following reasons : '' and the rest of the page was blank. I have requested that ALL of my Federal Student Loans be handled together, in writing, on the applications where this option is indicated. I do not know what to do anymore.
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04/12/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
When I took them out, my loans were originally held and serviced by XXXX. My loans went to XXXX because I had expressed an interest in the Public Service Loan Forgiveness ( PSLF ) program from the very beginning. I graduated in XX/XX/XXXXand began making payments in XX/XX/XXXX with my XXXX stipend. On XX/XX/XXXX I submitted paperwork to XXXX to verify that I was meeting the requirements for the PSLF program. XXXX verified the paperwork and walked me through the consolidation process, which I completed through XXXX. While I was made aware that the consolidation was a necessary component of the PSLF program, I was not made aware that any payments prior to consolidation would not be counted toward the 120 payments required for loan forgiveness. In XX/XX/XXXX, I submitted employment verification again and was informed by XXXX that XXXX was the new servicing agency for PSLF participants and on XX/XX/XXXX, my loans were transferred to XXXX. I started a new job in XX/XX/XXXX and when I submitted the employment verification to XXXX, I was informed that my loans were not consolidated and would have to be consolidated before any payments could be made that would count toward the PSLF program.
My complaint is this : I have met all of the requirements to qualify for the PSLF program and have been making payments for seven years. I was given misleading information at several points throughout this process- I have consistently identified my interest in participating in the PSLF program. I have completed each requirement as it was described to me. Further, I have already consolidated my loans at least once. I believe that I am being treated unfairly and taken advantage of and further that XXXX and/or XXXX are committing fraudulent acts in order to disqualify my previous payments and lessen the total amount of the loan which will qualify for forgiveness.
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10/06/2020 |
Yes |
- Student loan
- Private student loan
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I began the process to refinance my students loans through XXXX ( XXXX XXXX ) on XX/XX/2020. The refinance was approved on XX/XX/2020. At no time during this process was it communicated that the servicer for the loan would be American Education Services ( AES ), nor was it communicated that the loan would be transferred to AES as soon as the funds were disbursed. However, on the date that XXXX ( XXXX XXXX ) states they disbursed funds they transferred my loan to AES.
XXXX has refused to provide any type of tracking to show that the funds were actually disbursed. As of XX/XX/2020, my previous lender has not received the funds for payoff and XXXX ( XXXX XXXX ) has confirmed that the checks they wrote have not been cashed.
During the refinancing process, initially the documentation provided on XX/XX/2020 stated that my first payment on the new loan would be XX/XX/2020. Later in the day on XX/XX/2020 I received a notification of approval with the following statement : " We have created a Final Disclosure which sets forth the final terms of your loan and saved it to your account ''. I also received the Final Disclosure which had updated my first payment on the new loan would now be XX/XX/2020.
On XX/XX/2020, I received a notification from AES that I had a payment due to them on XX/XX/2020. I never received anything to show that AES would be my loan servicer, nor did I receive anything that the time until my first payment due would be reduced by two months from the Approval Disclosure or by one month from the Final Disclosure.
At this point in time, I have two loan service companies stating that I have a payment due. I have tried contacting both XXXX and AES and both are pointing fingers at the other and neither are able/willing to provide any documentation to explain why the Final Disclosure first payment date is not being honored.
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12/02/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Communication tactics
- Used obscene, profane, or other abusive language
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Web |
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I have Federal Student loans that are in default with the XXXX XXXX XXXX XXXX XXXX XXXX XXXX, I have been trying to get these into a reinstatement agreement since XX/XX/2019. I had sent in the paperwork twice. First in XX/XX/2019, where I was informed the paperwork wasn't correct. However, when I asked what I needed to correct I never received anything in the mail ( which I repeatedly left voicemail messages for ). I finally was able to get someone to help ( not with XXXX XXXX XXXX ), and sent in the paperwork in early XX/XX/2019. After a couple of weeks, I contacted XXXX XXXX XXXX in early XX/XX/2019. The agent I talked with ( XXXX XXXX ), told me they received my paperwork and that I owed {$5.00} a month, but that my agreement form wouldn't be sent out to me until I made my first payment. On XX/XX/2019 I made my first payment of {$5.00}, on XXXX XXXX XXXX 's website ( Invoice # XXXX ). I then called XXXX back on XX/XX/2019 and talked with XXXX, he told me they didn't have my payment applied to my account. He then berated me, used profane language, and threatened me with not being able to be in the reinstatement program. I gave him the invoice number and he said he would contact their accounting department. XXXX and I were able to get back in touch on XX/XX/2019 ( the date I told XXXX I would call back ). He informed me they still didn't have my payment on my account ( even though it had been 26 days since the payment was processed ).
It seems like XXXX/XXXX are lying, as it shouldn't take 26 days to apply a payment to an account. They also seem unprofessional, with the language they use, not speaking clearly into the phone repeatedly, not sending stuff through the mail when requested, and threatening to remove people from programs they have no authority to do ( only because I wouldn't give him my debit card number over the phone ).
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12/22/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
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Web |
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I have reviewed my credit reports with XXXX, XXXX & XXXX and the reporting that Fed Loan continues to report has stalled my approval to purchase a home. Fed loan is reporting that my loan was opened in XX/XX/XXXX in which it was not. The original creditor is reporting an entirely different month. Fed loan is also reporting an incorrect XXXX date of delinquency. I have made several attempts to have these incorrect reporting updated or deleted but to no avail except for the deletion of XXXX of the amounts they have been reporting. This account has been closed for quite some time and I 'd like to see that the inaccuracies removed from my personal credit reports because they are extremely incorrect. How can they continue to report this {$4200.00} & XXXX debt on my reports incorrectly! This loan was originated from an institution that I attended and again, the date the loan originated is NOT XX/XX/XXXX. XXXX expressed in her mailer to me that by law they are to report accurate information to the credit bureaus and unfortunately, Fed XXXX is not abiding by this law as they continue to report erroneous information on all XXXX of my credit reports. This loan was originated in XX/XX/XXXX but prior to XX/XX/XXXX. I am requesting that I be provided with the signed promissory note that reflects the date that they are reporting. Per the XXXX, which is the XXXX and only accurate reporting agency for this loan, the date they 're reporting is incorrect. Furthermore, the payment history being reported reflects that the XXXX date of delinquency is XX/XX/XXXX on Experian, XX/XX/XXXX on Equifax & on TransUnion XX/XX/XXXX. Well which XXXX is it really!? How can this be accurate if it 's all different? I am requesting that these reporting 's be deleted or updated to reflect the correct loan details per the XXXX under the Fair Credit Reporting Act immediately.
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08/22/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Incorrect information on your report
- Information belongs to someone else
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Web |
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I finally looked into my credit and saw Multiple accounts from PHEAA After researching, I found out that they are a student loan company I've never encouraged if never incurred any stolen loans because I did not go to any schools so I demand this get deleted from my credit report ... ... ... Remove/Delete Pursuant to the FCRA & the FDCPA I now exercise my lawful right to question the validity of this debt your agency claims has come due.
Fair Credit Reporting Act 5 609 Disclosures to consumers : ( c ) ( 2 ) ( E consumer reporting agency is not required to remove accurate derogatory information from a consumers file, unless the information is outdated under section 605 or can not be verified.
Fair Credit t Reporting Acts 611 ( a ) 1 ( A ) Procedure in case of disputed accuracy : Reinvestigation of Disputed Information ( ) Reinvestigation Required n general Subject to subsection ( f ), f the completeness or accuracy of any item of information contained in a consumers file at a consumer reporting agency is dispute by e consumer and the consumer notifies the agency directly. or indirectly through a reseller, of such dispute the agency shall, free of charge. conduct a reasonable reinvestigation to determine whether the disputed information is inaccurate and record the current status of the disputed information. or delete the item from the File in ( 5 ), before the end of the 30-day Period beginning on the date on which the agency receives the notice of the dispute from the consumer or reseller.
Fair Debt Collection Practices Act section 8o ). Validation of debts : [ b ) If the consumer notifies the debt co writing within the thirty-day period described in subsection ( a ) that the debt, or any portion thereof disputed, or that the consumer requests the name and address of the original creditor, the debt collector shall cease collection of
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10/07/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I have been attempting to correct my loan servicing PSLF account with Fedloan servicing since XX/XX/XXXX. I have worked at my current government job for 6.5 years ( an approved and eligible government entity per studentaid.gov ). Somewhere my original start date on my paper work changed to XXXX instead of XXXX. I have spoken with fedloan servicing more than 10 times trying to correct this problem.
I have filed paper work signed by my government jobs HR department reflecting a start date of XXXX twice. Once on XX/XX/XXXX and a newer form on XX/XX/XXXX.
They certified my employment from XX/XX/XXXX to current but refuse to correct payments from XX/XX/XXXX to XX/XX/XXXX, even with proper documentation. I have been told by fedloans to " just wait for it '' each time I contact customer service.
I spoke with fedloan servicing regarding this matter in XXXX ( date unknown ) and on the following dates : XXXX XXXX XXXX Each time I was told the payments would change to reflect payment. To date they have not. After speaking with a CSR on XX/XX/XXXX, whom claimed they sent an email, I received a letter saying I was no longer eligible for TEPSLF, which I was NOT apart of as I am PSLF according to Studentaid.gov.
I attempted to contact 3 times today ( XX/XX/XXXX ). Hold times were greater than 20 minutes. I requested a call back. Both times it stated this is the last time we will try to call back " name '' using this call back method and it disconnected.
I have a total of XXXX eligible payments according to Fedloan servicing PSLF and I would like my account corrected to show the proper employment period with my approved government agency ( per studentaid.gov EIN Search ).
I was referred to consumer financial protection bureau by the XXXX
Please help correct this situation. I am hoping my account reflects properly before the servicers change.
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04/30/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
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Web |
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I consolidated all my loans to XXXX XXXX in XX/XX/XXXX to participate in PSLF and get a payment plan with IBR. In XX/XX/XXXX, my loans were transferred to XXXX XXXX. In XX/XX/XXXX, they were transferred again to FedLoan Servicing when I submitted my first employment certification. From XXXX, I was awarded a yearly XXXX XXXX XXXX Grant for my employment as a XXXX XXXX. In the fall of each year during the grant period, a lump sum payment of several thousand dollars was made to my loans. Additionally, I also paid my monthly payments in a timely manner. Sometime in fall XXXX, I was on the phone with my servicer about payment plans. During that phone call, the customer service rep just happened to mention that I was on pay ahead status due to the lump sum payment made in XXXX. She also told me that due to the pay ahead status, I would not be given any credit for the payments where I was on pay ahead status even though I made them every month. I then asked never to be placed on pay ahead status. Due to that error and not knowing this was an issue, I missed out on 8 months that could have been calculated towards my 120 payments. I was able to narrow down the window of time from around XXXX/XXXX XXXX to about XXXX/XXXX XXXX payments were not considered for PSLF. At no time did XXXX XXXX, XXXX XXXX or FedLoan Servicing ( all three companies were holding my loans during the aforementioned time ) inform me that the lump sum payments would not be counted towards PSLF nor did they seek my consent to place me on pay ahead status. The additional 8 months is significant because that could mean I am eligible for loan forgiveness in XX/XX/XXXX rather than XX/XX/XXXX. This amounts to about {$2800.00} in potential overpayments. ( I won't even get into the times FedLoan Servicing put me in forebearance automatically when I was switching payments plans ).
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03/21/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
Good afternoon!
I am an XXXX XXXX Service Member in the XXXX XXXX. I have paid my student loans for approximately 12 years and have never once missed a payment. I deal directly with XXXX XXXX for my student loans. I started making qualified loan payments towards the Public Service Loan Forgiveness Program in XXXX. For the next four years I submitted the annual employment certification form documenting my military service and continued to make payments under the standard re-payments plan. I sent emails to XXXX XXXX a couple times a year asking for a cumulative report of payments I made so that I could verify they were tracking what I was. Never once did I receive a reply. In XXXX, after graduate school, I received a letter stating I needed to be in a particular repayment program to qualify and everything up until that point would not qualify. Never once in four plus years did XXXX XXXX send me a letter, an email or a phone call to tell me this information even though they were processing my employment verification letters annually while ignoring my emails asking for verification. Further conversations with XXXX XXXX have yielded zero results and extremely poor customer service with them stating there is no way to appeal or rectify the fact that I was misled for four years about my repayment. Had XXXX XXXX informed me in a timely manner then I could have years worth of qualifying payments towards PSLF and be close to applying for forgiveness. The plan set forth by congress fixed the issue for those whom already made the 120 payments but did nothing to help fix the underlying issues in which I, and many others, find ourselves today. Nothing has changed at XXXX XXXX. They are still as immoral and unethical as they were since the first day I did any business with them. I thank you tremendously for your time and attention in this matter!
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01/16/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
In XX/XX/XXXX I was notified I was in default despite being set up through their online system to make automatic payments on the balance shown. They notified me that not ALL of my payments would display if they were not up for repayment or in default. I made a XXXX payment to bring my accounts up to date on XX/XX/XXXX. I continued paying on time through auto payments up until present day. However, inXX/XX/XXXX I was notified again of being in default through a credit report. I called and they notified me I was in default and reported to credit agencies and was late on {$16000.00}. To bring it up to date I would need to make that payment. This amount due was not shown when I log into their system to review my balances, their online system not only did not include these loans but shown that all of my payments were received, on time and current. Further, I never received any mail that indicated there were other balances or I was late. Lastly, XXXX XXXX has failed to update any of the credit bureaus with accurate payment history since XX/XX/XXXX despite making full and timely payments. This has resulted in losing 200 credits on my score making it impossible for me to qualify for a home loan, credit cards, and business credit. This is the ONLY negative on my credit score and they are ALL coming from the lack of accurate reporting of XXXX XXXX. There were times prior to XX/XX/XXXX that I had been late but after finding financial security I have been diligent about making full and timely payments but have not seen any updates reported to credit bureaus. However the inaccurate and incomplete documentation by XXXX XXXX has also made it impossible for me to organize, plan, and monitor the payoff of my loans.
I have attached a full payment history as well as a screenshot of what I see when I log into my account showing a XXXX dollar balance due.
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08/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX, I received a letter from fedloan instructing me to complete my annual Public Student Loan Forgiveness income re certification. I submitted that information via fax on XX/XX/XXXX. Thereafter, I received an email from Fedloan stating that my recertification period expired because I had not responded with 90 days. That was inaccurate I re-submitted my annual certification information directly to the Department of Education on XX/XX/XXXX. DoE emailed me on XX/XX/XXXX stating, Your Servicer Is Processing Your Application.
On XX/XX/XXXX, I sent a message to Fedloan through the its web based, online messaging system inquiring about the discrepancy. At XXXXXXXX XXXX on XX/XX/XXXX, I received an email in response stating, " our current Income-Driven Repayment ( IDR ) schedule has been extended by six months. Your application is currently on hold because your current Revised Pay As You Earn ( REPAYE ) repayment plan does not expire until XX/XX/XXXX. Once the 12th bill on your current schedule is generated, we will begin to process your recertification request. '' I called Fedloan 's 1-800-dead-end number today, XX/XX/XXXX. I was told that the XXXX, XX/XX/XXXX email was NOT from FEdloan and is a scam. I was further told to expect an email with more information on XX/XX/XXXX. My Fedloan.com account currently provides this information, We received your IDR request on XX/XX/XXXX. We will review your request and send a follow up email by XX/XX/XXXX. This email will detail next steps and any additional actions needed This information seems un-credible and inaccurate.
A new representative ( " XXXX '' ) told me I would restart payments on XX/XX/XXXX because the recently announced covid forbearance extension is not official-official. XXXX specifically disclaimed any forthcoming XX/XX/XXXX email.
Ugh! So typical of Fedloan. Little help
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02/28/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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Loan default was entered on my account on XX/XX/XXXX Due to said default, I incurred significant and burdensome penalties of approximately {$15000.00}, not including interest, which I continue to pay off to this day. The default was entered in error as I timely requested an emergency medical forbearance prior to the date that the default occurred.
On or about XX/XX/XXXX, I was admitted to XXXX XXXX in XXXX XXXX, California. I was struggling with XXXX and XXXX XXXX and due to my troubles, I was unemployable and unable to pay my student loans. At the time that I was admitted to the hospital, I was aware that my student loan account was near default. Therefore, after admittance to the hospital, I contacted AES to notify them of the situation. I was instructed to fill out a medical hardship signed by my doctor and send the form to them via fax. I did as instructed and sent the form to them prior to XX/XX/XXXX
Approximately 30 days after being admitted to the hospital, I was discharged and returned home. However, when I returned home, I was notified of the default. I immediately contacted AES and was told that my request was received too late EVEN THOUGH I SENT THE REQUEST IN A TIMELY FASHION AS INSTRUCTED BY AES. The default and rehabilitation process was explained to me and although I disagreed with the result, I immediately undertook measures to start the rehabilitation process.
At the time, I did not have the strength to fight the default. It was more important to me to get healthy and resume my life. I did just that I have been XXXX and XXXX for nearly 13 years and have been employed throughout that time period. I have made every single payment to AES. However, due to the increased financial burden and payment schedule, my debt to AES has barely decreased and every month it is a struggle to meet all of my financial obligations.
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08/27/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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I have two accounts with FedLoan Servicing that were opened when I started classes online. I was told by the school that FedLoan would contact me when I needed to begin making payments towards my student loans. I was never contacted by FedLoan when my payments began, therefore they were late. I noticed after checking my credit score in XXXX of XXXX that it showed I was 90-120 days late on my payments for both accounts for FedLoan Servicing. I contacted the company and told them that I was never notified of when the payments began. They asked me to confirm my information they had on file, and when I did they realized they mistyped my email address to which all the information was going to. They had set my payment notices to be sent to my email instead of my mailing address automatically. So in conclusion, I was not notified the payments had to be made because FedLoan made a mistake with my email. The person I spoke with on the phone admitted to this mistake and sent me a credit dispute form and set up my payments to begin again on XX/XX/XXXX of XXXX. After completing the dispute form, the company corrected the months of XXXX, XXXX, and XXXX, but refuse to this day to correct the month of XXXX, the month in which this whole problem was found and reported. I was told I didn't have to start paying until XXXX so I didn't see a need to pay for XXXX, as I was told all the payments that I missed would be added back to my balance. I was in the middle of building my credit score, to buy a house for my family, that started at XXXX and at the time was XXXX, when this hit my credit and knocked it down XXXX points. I explained to them the urgency in which I needed it to be fixed and why, and even after admitting they were at fault for having my information wrong, they still won't fix it and this one problem is still keeping me from buying a house.
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12/07/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
In summer XXXX I filed for an income-based payment plan ( my Loans were w/ XXXX at that time ) and was told that I would have a $ XXXX monthly payment. I also filed for the Public Service Loan Forgiveness program and as part of that application, my loans were then transferred to XXXX XXXX. Throughout late XXXX XXXX I made $ XXXX/month payments ( despite being on a {$0.00} income-based plan ). In XXXX XXXX I started to receive odd bills saying that I had owed $ 800- {$900.00}. Since I am a resident with a tight budget, I called about this major increase in bills. I was then told that I needed to go in to forbearance if I could n't afford this. As a result, ~ {$4000.00} interest capitalized on my student loans. I then filed a complaint with Federal Student Aid, as a I felt that my payments had been incorrectly calculated and I had been unnecessarily forced in to forbearance. It took nearly 60-days to receive a response ( to be fair, their site says it may take this amount of time ), and they found numerous errors in my account. I was told that in order to fix they issues they would have to de-convert my loans back to XXXX and then convert them back to XXXX XXXX with the correct payment info. That has occurred, for the most part. However, as a result of that process, my income-based payment plan has fallen off and for the past 2 months I have had to make payments of ~ {$2500.00} ( that is 89 % of my monthly income! ). I have been told that the only option I have is to cancel my direct debit and just " not make the monthly payments ''. I have not done that due to not wanting to default on my loans and I also do n't want to file for forbearance and have additional interest become capitalized. Furthermore, during this conversion/deconversion process multiple loans installments have been marked as delinquent and are now on my credit report.
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12/28/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Can't repay my loan
- Can't get flexible payment options
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Web |
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I have worked in the public sector on a full-time basis since XX/XX/2003. During that time and until XX/XX/XXXX, my student loans were in repayment under the graduated repayment plan. The monthly payments made under graduated repayment were more than the minimum balance due each month. These graduated payments also were well above the income-based repayment calculated by the FedLoan program when I applied for XXXX in XX/XX/XXXX, but graduated payments are not considered " qualifying payments, '' regardless of the amount paid. My income has increased steadily since my XX/XX/XXXX separation date, yet the income-based monthly payment calculated by the FedLoan program in XX/XX/XXXX is almost {$200.00} less than the monthly payments due under the graduated plan. The income-based repayment plan recommended by FedLoan does not cover the interest accrued, and therefore, I am once again paying more than required in order to prevent an increase in the principal balance on these loans. The graduated payments made during the course of the qualifying XXXX time period ( XX/XX/XXXX-XX/XX/XXXX ) would certainly be more than the income-based repayment plan amount for the same time period. What I paid under the graduated plan should apply to the XXXX program, retroactive to the XX/XX/XXXX XXXX initial payment qualification date. I obtained my payment records and they show the amount of repayment required had I chosen an income-based plan prior to the establishment of the XXXX program in XX/XX/XXXX. They are attached to this complaint. I have retained counsel regarding this issue, with the next step in the process being outreach to your agency. Any additional information which would help support this request can be provided. Thank you for your time ; I am surely not the only borrower who is seeking a fair explanation and resolution to this exact issue.
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02/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
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In XX/XX/XXXX I was notified that servicing was being transferred from XXXX to FedLoan, but not to worry because everything would be transferred including auto debit. After not hearing anything further, I contacted FedLoan to make arrangements for my XX/XX/XXXX payment, and expressed multiple times that I did not want to be placed into a forbearance while able to pay under the IBR plan that I have had since XX/XX/XXXX. Auto debit was not set up yet and I was given the opportunity to make a XX/XX/XXXX payment, but it was not the full amount ( the other group was still in administrative forbearance ). I was assured that my request to remove the forbearance and set up auto debit would be processed. I also asked to be allowed to make the other XX/XX/XXXX payment, and was told my request would be submitted to Treasury. I received notice for XX/XX/XXXX that only the one group was set up for auto debit, so I manually drafted the other payment. Then I received notice that I was delinquent. I called to clarify, was told not to worry because it was for the XX/XX/XXXX payment that I was requesting permission to pay, and it would show late but nothing would happen, and in the meantime Treasury would contact me. Today I received notice that my request for a " delinquency forbearance '' was approved. At this point I feel like we are going backwards. I would like help to achieve this outcome : Both groups/all loans in Repayment under my IBR plan ; Both groups/all loans set up in Auto Debit ; Process request w/ Treasury to pay the XX/XX/XXXX payment ; and Do not penalize me for delinquency or late payment for XX/XX/XXXX, as I have been extremely clear - by email and by phone - that I was requesting the forbearance to be removed for the purpose of making the payment. Thank you for your assistance with getting the servicing of my loans back on track.
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03/14/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
Servicemember |
This account is a direct violation to 15 USC 1681n, 15 USC 1681o, 15 USC 1681e, 15 USC 1681a2b, and IRS Publication 4681. I have been disputing this fraudulent account for years and it has been extremely difficult, damaging and hurtful. Not only is this not my account all three bureaus have conflicting information from, account type, date opened, payment status, comments, and payment history. Because companies can not keep my information safe, I have been a victim of multiple breeches, fraud, and other identity violations. I have suffered, denial of credit, increased cost of credit like paying XXXX % interest for a small personal loan, and lost opportunity to obtain credit. I have suffered damage to my personal and professional reputation, derogatory info sent to insurers, creditors, banks, and employers. I've also suffered damage to my reputation among my peers ; loss of financial independence ; loss of self-esteem, being personally violated, and continuous harassment and invasions of privacy. Not to mention the emotional distress, embarrassment, and frustration of being denied credit, having to explain errors on the credit report, knowing that false information is being reported, physical symptoms : headache, loss of sleep, nausea, crying, irritable ; interference with normal and usual activities ( time spent trying to fix errors, get credit, review reports, interference with work, distracted, inability to concentrate. ) I am currently trying to get a new job and a new home, and this has come up yet again threatening my personal and professional wellbeing. This is absolutely total defamation of my character and humiliating to have to explain. This is also in violation of Fair Credit Act and Fair Debt Collection Practices Act, Public Law 111-203 ; Title X ; 124 Stat 2092. Please remove this off all my credit reports immediately.
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03/03/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
Servicemember |
This account is a direct violation to 15 USC 1681n, 15 USC 1681o, 15 USC 1681e, 15 USC 1681a2b, and IRS Publication 4681.
I have been disputing this fraudulent account for years and it has been extremely difficult, damaging and hurtful. Not only is this not my account all three bureaus have conflicting information from, account type, date opened, payment status, comments, and payment history. Because companies can not keep my information safe, I have been a victim of multiple breeches, fraud, and other identity violations. I have suffered, denial of credit, increased cost of credit like paying 159 % interest for a small personal loan, and lost opportunity to obtain credit. I have suffered damage to my personal and professional reputation, derogatory info sent to insurers, creditors, banks, and employers. I've also suffered damage to my reputation among my peers ; loss of financial independence ; loss of self-esteem, being personally violated, and continuous harassment and invasions of privacy. Not to mention the emotional distress, embarrassment, and frustration of being denied credit, having to explain errors on the credit report, knowing that false information is being reported, physical symptoms : headache, loss of sleep, nausea, crying, irritable ; interference with normal and usual activities ( time spent trying to fix errors, get credit, review reports, interference with work, distracted, inability to concentrate. ) I am currently trying to get a new job and a new home, and this has come up yet again threatening my personal and professional wellbeing. This is absolutely total defamation of my character and humiliating to have to explain. This is also in violation of Fair Credit Act and Fair Debt Collection Practices Act, Public Law 111-203 ; Title X ; 124 Stat 2092. Please remove this off all my credit reports immediately.
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04/13/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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XXXX XXXX provided false information in their initial response. I updated my contact information once I was notified of their reporting to the credit bureaus. I have an active US mail forwarding request in place, so any mailed correspondence truly sent would have been forwarded to my current address. I have received nothing from them. They have only contacted me through their internal mailbox system. If I had no idea that my payments were in repayment status, I would have no need to sign into their website to check for messages. I was also still enrolled in school during the alleged 90-day delinquent status and did not complete exit counseling. If I justifiably believed that my loans were not in repayment status, I would have no reason to log into my account to check for messages from them. They also have my account listed as e-billing only, so that also conflicts with their claim that they mailed me. I also previously contacted the company regarding this dispute to find out why I was not notified and billed, and they said that I must provide consent for them to contact me. So they are being completely untruthful in their response that they have attempted to contact me. They also lied by saying they reviewed documentation to support my claim, because I did not provide any documentation yet. Additionally, they are reporting to the credit bureaus that the dispute has been resolved. They are not following requirements of the FCRA with that inaccurate statement and the FDCPA with their dishonest collection attempts, and they also have not added that I disagree with their resolution after the dispute, which is another violation of the FCRA. Their practices are deceitful and unethical. I'm not satisfied with this company nor their response. I will continue to pursue my options to correct their illegal reporting and collection actions.
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10/25/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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On XX/XX/XXXX FedLoan first report my student loan as being delinquent, after a few months I defaulted on the student loan and it was transferred from FedLoan to XXXX XXXX XXXX. ( The phone number for FedLoan is XXXX ) ( The phone number of XXXX XXXX XXXX is XXXX ) There at XXXX XXXX XXXX I made a series of on-time payments. The loan was taken out of a default status and was given a positive status. Any negative past reporting was supposed to have been deleted at this time. FedLoan did delete the negative reporting from my XXXX but not from my XXXX or XXXX, to this day they still show negative reporting and show my 5 FedLoans to be in a collections status.
After making the series of successful payments with XXXX XXXX XXXX the loan was transferred to XXXX XXXX XXXX XXXX. ( XXXX XXXX XXXX XXXX phone number is XXXX ) I continued making on-time payments to XXXX XXXX XXXX XXXX and paid the loan off in full in XX/XX/XXXX. So the student loans have been fully paid off.
For some reason FedLoan never deleted the collection status from my XXXX and XXXX. They did delete it from my XXXX report but not the XXXX or XXXX as they were supposed to have done. Once my student loans were out of default and reflected a positive status Fedloan was supposed to go back and delete any negative reporting from my credit reports with all 3 bureaus. Because FedLoan has not done this my XXXX and XXXX credit scores are far lower then they should be. This inaccurate reporting is effecting my XXXX and XXXX scores in such a way as to even prevent me from qualifying for a mortgage loan. When I call FedLoan to resolve this the customer service representatives I speak with over the phone act as if they don't know what to do or how to help me. Since the students loans were transferred after I defaulted to XXXX XXXX XXXX they act as if there is nothing they can do
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02/08/2020 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Old information reappears or never goes away
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Web |
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US DEPT OF EDUCATION/XX/XX/XXXX .. XX/XX/XXXX = Closed .. Balance = {$0.00} .. Monthly payment = {$0.00} ... Current Payment Status = 120 DAYS LATE ... .. I began serious work on my credit file in XXXX. My first step was to consolidate my student loans. The Dept of Ed happily closed all of my accounts and transferred the balances to a single FedLoan Servicing account. After much work, I brought my scores up into the mid and high 600 's by XX/XX/XXXX ... I was preparing for the day my mother passed away and HUD foreclosed on the reverse mortgage, also known as my family 's home. My mother passed on XX/XX/XXXX. Foreclosure was set to began 6 months later ( the first week of XX/XX/XXXX ) ... I wasn't prepared for the amount of points I lost when my mothers accounts were removed from my credit files. I frantically pushed my numbers as fast and as far as I could until late XXXX. I then began the process of purchasing a place for us to live, knowing my options would be limited but time was quickly running out. I finally found a lender that would accept me and just as we were about to sign, during the first week in XXXX, the entry shown above posted at the bureaus ... I lost an average of 63 points and with it any chance of securing the loan I desperately need before HUD lays claim to our home ... I had successfully disputed this account last year. The notation was removed and the status was changed. It reappeared, again. ... This entry has destroyed my life. I see now that it has refreshed at the beginning of the year every year since the account was closed. I have been permanently marked delinquent. Lenders laugh at me ... Reporting an account that has a {$0.00} balance as late is beyond irresponsible in this arena. The bureaus should have questioned this entry automatically instead of blindly letting it stand, so I blame them too.
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04/19/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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My name is XXXX XXXX. I have been fighting with FedLoan services for quite sometime. I have obtained a lawyer ( XXXX XXXX ) to help me fight against them. Long story short, ( XX/XX/2017 & XX/XX/XXXX ) their website payment and email system had many flaws. Emails would indicate that a payments are over due. I would visit their site to make a payment, but no where on the site would it indicate an amount, nor would it indicate which loan was due. I have many loans with FedLoan from school. So I would make a payment so that I could at least make some payment so I wouldn't impact my credit, I still continued to receive emails saying I owed money. So I called to see if I could get a consolidation so that I could get a single payment with no confusion. The representative said he would pause payments until he could get approvals for me to get a consolidation. And that if I saw credit late notices on my credit to disregard them and that it will eventually get removed. Well, they never got removed, nor did they seem to want to remove them ( " Its a late payment regardless is the response i got '' ). So I decided to get automatically payments setup so that I didn't have to deal with these problems. Now I have all these late payments in my history and it's destroying my life. I can not get a mortgage or any other benefits because of what Fedloan services have done to me. I have contacted the Federal Student Aid office to have this investigated. In addition, I have applied to have a consolidation with a new loan office to aid me going forward and i am hoping to get approval so that i no longer have to deal with the Fed Loan service anymore. I have contacted them numerous of times to resolve our differences and they refuse to come to terms to help me. They have also declined a " payment of deletion '' offer that was suggested by my lawyer.
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09/06/2020 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I was given incorrect information regarding my loan forgiveness and was told that I could receive XXXX loan forgiveness on my FFEL loans while pursuing public service loan forgiveness on my Direct loans. The loan servicers, fedloan and AES, have BOTH contacted me via email saying that I could pursue both programs concurrently, but I had a 3+ hour phone conversation with three different lenders who told me that I could NOT pursue both concurrently. My initial request was denied because the servicer could not read section 5 of my application, and I left it alone/requested cancellation once I found out that I would mess up my PSLF progress. I received an email on XX/XX/2020 stating that my FFEL loan was in forbearance for review of the TLF application which I did not submit. I was told there was no application in process and I requested that the company stop processing any application. I have yet to receive ANY correspondence on the matter that is relevant besides the irrelevant email answer I received with incorrect information. I am disgusted at the lack of correct guidance that these companies gave me and lack of accountability. When I initially brought up the incorrect email info with fedloan, they simply said " oh, we can send you an email with the correct info ''. No apology, no offer to correct or clarify the process for the future. These companies are out to XXXX over the typical, responsible consumer, and I am appalled at the care I have received. I work very hard in a low paying XXXX job in a poor area so I can receive some respite for my astronomical amount of loan that I was conned into as a young, naive teenager. The least I could request is that someone actually CARE and be helpful when I ask seemingly simple questions. I wish I could pick another servicer and was not stuck with these robotic, uncaring companies.
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07/23/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My grievance is that Pennsylvania Higher Education Assistance Agency will not count my current or past payments as qualifying payments towards the PSLF. Before I upload documents to their service department I am funneled into choosing a category/reason for uploading so that an automatic robotic response is given based on the category chosen. I used this means to upload proof of payment history and supporting documents and receive an automatic response based on the category rather than a personal response from someone who read through my documents. On XX/XX/XXXX my student loans were transferred from XXXX to Pennsylvania Higher Education Assistance Agency XX/XX/XXXX : I called the Dept. of Education number from studentloans.gov and spoke to representative. Here are to key points to that conversation : 1. I was told to get onto an income based payment plan in order to make qualifying payments for the PSLF 2. I was told that as long as I was on one of these payment plans my payments could be backdated as qualifying payments once my employer was certified as a qualifying non-profit agency.
3. I was placed on the REPAYE payment plan during our conversation. I remained with XXXX as my loan servicer at this time until my employer was verified as qualifying. I made monthly payments and was able to submit my employer as qualifying. Upon verification of my employer, my loan was transferred to Pennsylvania Higher Education Assistance Agency and have spoken with them and emailed proof and payment history showing them that A. I have been on a qualified payment plan since XX/XX/XXXX and B. I have been making monthly payments faithfully under that plan that should have " qualified ''. C. They are aware that i qualify because they recalculated my payments two months ago and my past two payments STILL do n't qualify according to their robots.
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04/01/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
Servicemember |
I was advised in XXXX by FedLoan Servicing that if I continued having financial hardship for 5 years straight that my loan would be forgiven. In XXXX, I received notice that my student loans had been added to a class action lawsuit out of California and I had to complete necessary paperwork to continue to be added to this suit. I did that. Then I was advised that my schools where closed and I would be forgiven for that reason. ( XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX XXXX XXXX ) Then I received a message from FedLoan Servicing stating that I had been awarded to have my student loans forgiven as of the XX/XX/XXXX class action lawsuit and that the loans would be removed with 12weeks. Well, it has been over two years and still nothing has been done. Now, when I call FedLoan Servicing, depending on who I speak to they tell me, that my loan has been pushed out into some status until XXXX to give them time to get it cleared off my credit and another person will say they are not responsible for the clearing that the Department of Education is responsible for clearing this debt. No one is taking care of the matter and all I am being told is lies and deferments.
I am a veteran, I went through XXXX years of XXXX XXXX and inability to XXXX XXXX XXXX because of issues from XXXX XXXX XXXX XXXX that still no one wants to own up to. To have this is just an insult to injury. I have taken every step that I was asked to do and I expect FedLoan Servicing and Department of Education to do the same. Thankfully, nothing has ever been reported that I was in default on my loans but to still have this debt over my head from institutions that I can not even have/ show credit of education from is not fair. It is as if I spent all these years in school only to have no proof other than XXXX in debt that was to be removed and still has not been removed.
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07/16/2019 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Account status incorrect
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Web |
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In XX/XX/XXXX, I ran my annual free credit report with all three credit reporting companies. I noticed that PHEAA/FED LOAN SERVICING was reporting me " 90 Days Past Due '' in XX/XX/XXXX. For all months leading to that date ( XX/XX/XXXX and earlier ) and all months after ( XX/XX/XXXX to present ), PHEAA/FED LOAN SERVICING reports " ND - No data for this time period. '' This is a parent plus federal education loan ( s ) for my daughter 's college education. She began college in XX/XX/XXXX and continues as a full-time student today. Her expected graduation is XX/XX/XXXX. Any payments towards this loan ( s ) is deferred until she graduates, or stops attending college full-time. Other than traditional summer breaks she has attended full-time continuously since XX/XX/XXXX.
She did transfer from XXXX XXXX University after the XXXX school year to XXXX XXXX University for the XXXX school year ( and until graduation ). We submitted paperwork to PHEAA/FED LOAN SERVICING notifying them of the change. When I received an invoice requesting a payment, I immediately contacted PHEAA/FED LOAN SERVICING and they said they had the paperwork informing them of the change but it would take 60-90 days to update in their system. In my opinion, this issue may be the cause of their reporting error.
I did not owe a payment in XX/XX/XXXX. I HAVE NEVER OWED A PAYMENT TO DATE. Therefore, they must correct the XX/XX/XXXX payment they are reporting. I disputed through all three credit bureaus who contacted PHEAA/FED LOAN SERVICING who responded back with the same exact incorrect information regarding XX/XX/XXXX. When I called PHEAA/FED LOAN SERVICING directly their response was " dispute it through the credit bureaus ; '' which is unacceptable. I did upload a general complaint form directly to PHEAA/FED LOAN SERVICING that has resulted in no change.
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07/11/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been sued and summons to court by XXXX XXXX XXXX XXXX. They tell me that they need money from me but cant explain how they got my loan. I took a loan out with XXXX bank for XXXX XXXX in XXXX. These people does not and has not showed how they got my loan. I went to court judge ask have you ever went to college I said yes he said well the debts valid. Ok if its valid can we prove how these people have rights to collect? And why hasnt chase sent me something? And why did it take nearly 8 yrs before these people came about? The judge did not want to hear any of my questions nor did he want these people to explain to me. I am up to XXXX XXXX plus at of 2 yrs ago it was XXXX XXXX how on earth did this happen? And how is it logical? And okay to do people this way? .the documents they showed the judges was my name on a list of I'm assuming it's my name with hundreds of others name. And they said this is how we own your loan and all these others. XXXX XXXX XXXX XXXX XXXX is definitely trying to cause me to go homeless and my children ripped from my arms because I do not have the necessary funds to take care of my children when having to be asked to pay XXXX month. Who are these people and why is this happening to me? I went to court in XXXX for this loan and here I am facing garnishments bank levies after things have been taken I'm notified. I've had tax intercept. I am so confused and need help to beat this case once and for all. I know these people are scams I know they are trying to XXXX the life out of me. I am trying to be a successful member of society. And if ever two yrs I'm tracked on nearly 10 grand to the balance. This means it will never end. I dont have this type of money. XXXX is suppose to sue or someone should show me where it was sold to this company with rights to ownership. I need help. Bad for this case.
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03/20/2018 |
Yes |
- Student loan
- Private student loan
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I pay student loans to American Education Services located at this address : ( American Education Services, XXXX. XXXX XXXX, XXXX, PA XXXX ). They bought my loan from another company. I am supposed to have a fixed interest rate at 4.5 % ( so long as I am enrolled in auto pay which I was - and never took myself out of it ). They took me out of it and increased my rate to 4.75 %. I called in early XXXX and the man claimed they did this because I re-enrolled in school and the government automatically puts me on deferment so they took me out of all this. 1. ) I paid cash to go to school so they did not need this info 2. ) they never once contacted me about this, just changed everything without my permission 3. ) promised to change it back, it still has not been changed. I called back in mid XXXX asking about this and they did not do anything, even after promising to do so. 4. ) In the past, I received verbal promises from this company to not change my account without contacting me first, they continue to do so.
Last year, XX/XX/XXXX, the company went on my account and changed the amount I previously asked them about. They just changed it, no verbal or email from me, they took initiative and lowered my monthly payments ( I pay ahead so I can eliminate debt ). The company claimed, on numerous occasions that extra payments go to debt so I pay extra. It took me two months to fix this.
I have gone through XXXX but nothing has been resolved, they simply contact the XXXX saying it's under review. For two straight months?
I have attached letters they have sent me. They originally also sent letters in early XXXX, I've noticed they are no long in my inbox but I have hard copies at home. I have called around 1/8 and additionally in mid XXXX as well. Both people I talked to assured me everything would be fixed and it still is not.
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10/23/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Trouble with how payments are handled
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Web |
Older American |
Once again, Fed Loan Servicing is failing to follow directions. I submitted a " do not pay ahead '' notice and received acknowledgment as I requested via email : RE : Payments [ XXXX ] XXXX XXXX, XXXX at XXXX XXXX From XXXXXXXXXXXX According to our records an email response was sent on XXXX XXXX, XXXX regarding removing Paid Ahead status from your account. On XXXX XXXX, XXXX your Standing Instructions were also approved. If additional assistance is needed, you may reply to this email or contact our customer service department. For your convenience, our contact information has been provided below. We recommend that you use the " Contact Us '' links on our website, MyFedLoan.org, to submit inquiries via a secure email form. Please use your email address on file when completing this form. You may also call us toll-free at ( XXXX ) XXXX to reach our Customer Service Department, which is open Monday through Friday from XXXX XXXX until XXXX XXXX XXXX XXXX XXXX.
Sincerely, XXXX FedLoan Servicing Today I received the following letter, dated XXXX XXXX, XXXX : " You previously made payments in excess of the amount that was due. Therefore, you currently do not have a payment due this month. Your next payment is due on XXXX/XXXX/XXXX for {$100.00} '' Their incompetence is exceeded only by their devious business practices. I told them to continue taking {$150.00} each month as directed because the extra money I sent was to pay down the loan. I made this abundantly clear to them when speaking to a customer service person who directed me to send a check with that request on it, which they promptly disregarded. I then filed the notice and received acknowledgment of receipt of it. The fact that they continue to ignore my legal instructions is infuriating. I need your help in bringing them to justice. Thank you. Sincerely, XXXX XXXX XXXX
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05/23/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
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- Incorrect information on your report
- Information belongs to someone else
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Web |
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I am a paid member of XXXX, XXXX, and XXXX and was able to screenshot multiple inaccuracies on my 3 credit reports of several negative items that do not match one another in listed balance, dates of alleged late payments, and/or authorization. I am challenging these negative items appearing on my XXXX report, I want them removed from my credit reports immediately. I have disputed thought the 3 bureaus and 2 have not listed the items as under investigation in over 30 days, violating the Credit Repair Act. I am not able to secure housing for my wife and kids during COVID as a result of these negative items appearing in a credit check for any home rental company 's applications. Please help us.
1. XXXX XXXX Acct - Dates do not match XXXX, Unauthorized, Company in class action lawsuits for illegal activity.
2. XXXX XXXX - Dates do Not match XXXX, Company in Class Action Lawsuits for illegal activity.
3. XXXX Fed Loan Servicing - Dates do not match XXXX, balance incorrect 4. XXXX Fed Loan Servicing - Dates Do not match XXXX, balance incorrect 5. XXXX Fed Loan Servicing - Dates do not match XXXX, balance incorrect 6. XXXX XXXX XXXX XXXX - does match XXXX XXXX, unauthorized, unknown.
7. XXXX XXXX - Insufficient information, does match XXXX XXXX XXXX XXXX, unauthorized, unknown 8.XXXX XXXX XXXX Original Creditor Not listed, Terms Not listed, No payments have been reported on this account, Highest balance significantly exceeds credit limit. Unauthorized, Class Action Lawsuits for company-recent Settlements of {$860.00} XXXX for illegal activity.
Hard Inquiries XXXX : XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Hard Inquiries XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XX/XX/21 XXXX XXXX XX/XX/21 XXXX XXXX XXXX XX/XX/21 XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX
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02/07/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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On XX/XX/2018 I requested that my repayment plan be changed from an income-based repayment plan to an extended-graduated repayment plan. Despite following all of their instructions for transitioning the repayment plan, it took XXXX three months -- until XX/XX/2018 -- to process the change in payment plan. In the interim, on XX/XX/2018, XXXX charged by account a payment in the amount of a standard repayment plan ( about {$2300.00} ). The change in plan should have been processed by that time, however, and the payment amount should have been the roughly {$600.00} due under the extended-graduated plan.
Over the span of 5 calls and several hours with customer service, I attempted to work out a solution wherein XXXX would refund my account the difference in payment amounts. During this time I received a multitude of different explanations for why it took so long to process the change in repayment plan, and how it would ( or would not ) be possible to receive a partial or full refund without going into default. XXXX eventually refunded the entirety of the {$2300.00} payment and then marked my account as past due. This was not the result I wanted, and to this date I do not understand why XXXX couldn't have just issued a partial refund consistent with the extended graduated payment plan. They dropped the ball by not switching my plan over in time and by charging me more in the interim. A partial refund would have been an easy remedy for their error, but they repeatedly resisted that remedy.
Fed up with the whole process, I utilized XXXX XXXX online message center to try to get some information in writing about what was going on with my account. I received no response.
Finally, I decided that it wasn't worth the hassle to continue trying to navigate XXXX XXXX policies, and just paid the full {$2300.00} showing as past due.
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01/19/2017 |
Yes |
- Student loan
- Non-federal student loan
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- Can't repay my loan
- Can't temporarily postpone payments
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Web |
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I submitted all necessary documents for a forbearance/deferment to be processed for my student loans, instead of processing paperwork someone in my borrowers office sent my paperwork to the Dept of Ed for default status, ( they did this behind my back even after telling me all my documentation had been submitted on time and they reassured me my loan would not be defaulted, ) I was told by the Dept. of Ed to contact my service provider to have them recall the loan but when I tried to contact them repeatedly I was stonewalled told a supervisor was reviewing my request but, there was not going to be an issue with them recalling the loan, then after calling repeatedly calling the Dept. of Ed. I found out they had turned my loan over to a collection agency unbeknownst to me, I immediately attempted to get a resolution, I am still waiting, I feel I Am the victim of predatory lending not only from the financial institution but, the Dept. of Education, To add insult to injury it has been 10 I repeat 10 years since I graduated and I am working XXXX part time retail jobs barely making ends meet, I am not even working in a position of my field of study. Now I have this over my head? Because someone in the XXXX Office turned my paperwork over with little regard to the consequences it would bring. I can not even further my education because of this. And my life is at a stand still until I can get this resolved. The entire time I have had this loan I have made sure it was on deferment until now, because of the irresponsibility of one or more people working in collusion. I always did that because I could not afford the payment and I did not want to have an adverse stain on my credit report and I always intended to pay it off someday. I still strive to get to an employment position that will allow me to satisfy my financial obligation.
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10/11/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I am writing this email to express my profound discontent with how XXXX XXXX XXXX is handling the public service loan forgiveness program.
Today ( XX/XX/XXXX ) I was informed that I do not qualify for PSLF because my loans are FFELP loans. This information was provided to me after calling in because I received a vague notice informing me that my employment certification was denied, without the reason why.
Today was the 6 time this year that I called XXXX XXXX XXXX regarding PSLF. Years ago I had also contacted them regarding PSLF and I was never told that my loans were FFELP loans. Additionally, my loan servicer AES never told me that my loans are FFELP loans even after I called them to be placed on an income driven repayment plan for PSLF years ago. Furthermore, under the loan detail section of their website for my loans it does NOT say the type of loan that I have, whether direct or FFELP. Instead of the information of the loan type being available on the website, what is available is the loan program ( Subsized consolidation loan ).
The representative from XXXX XXXX XXXX said that I would have to consolidate my loans which would have be eligible since XX/XX/XXXX if it weren't for their loan type and the fact that eventhough I called in several times over the years to both XXXX XXXX XXXX and AES I was never told my loan type of FFELP did not qualify.
My plan was to apply for the Temporary expanded public service loan forgiveness since I had been on the graduate extended repayment plan for the majority of my loan payment and 2 years on the standard plan.
I find it unfair and unjust to not have my employment certification form denied only because of the loan type, especially when it can be converted into a direct loan by consolidation. The problem here is that consolidation erases the 10 years of payments.
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09/20/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Ive had FFELP loans serviced by American education services ( AES ) since a few years. I also have other student loans which are direct loans with the department of education. When the cares act was announced back in 2020, I reached out to AES and they told me that my loans with them were not eligible for the benefits under the cares act. This information was accurate at the time. However, there had been changes and announcements made by the Biden administration in months following, and AES failed to inform me of any updated information. Specifically, this new information included announcements such as FFELP loans becoming eligible to be consolidated into a direct loan so that the benefits of the cares act could apply to my FFELP loans. Since AES never communicated these updates to me, my loans with AES not only continued to accrue internet, but I also made loan payments when I was unemployed and could not afford to do so. Also, because my loans were not consolidated to direct loans, I could not receive any benefits that were available with the CARES Act ( pause on payments as well as no interest accrual ). Since last week, I have reached out to AES and received conflicting information. One agent tells me that my loans with AES are not eligible for loan forgiveness ( whether they are consolidated to direct loans or not ). Another agent gave me different and opposite information. They also tell me that the payments I made during and since the pandemic can not be refunded because that would make my account delinquent. Even though they failed to communicate any information regarding loan consolidation eligibility. I feel that I missed out on maximizing my benefits during the pandemic when I most needed help, because AES did not provide information and announcements which applied to my loans in a timely manner or at all.
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09/19/2017 |
Yes |
- Student loan
- Private student loan
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- Struggling to repay your loan
- Can't temporarily delay making payments
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Web |
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On XX/XX/XXXX I failed to pay my monthly amount due of {$620.00}.
On XX/XX/XXXX, I requested my original loan documents via fax and they were never produced.
On XX/XX/XXXX I received the first collection call at XXXX XXXX from XXXX.
On XX/XX/XXXX I received a collection call form XXXX.
I spoke to a representative of AES and told her that I could not continue to make payments because I had been unemployed and would not be able to catch up until XX/XX/XXXX at the earliest. She told me she would send it to the workout team and let me know. I asked them to stop calling me. I never heard back other than the constant harassing phone calls.
On XX/XX/XXXX I received a collection call at XXXX XXXX. from XXXX.
On XX/XX/XXXX I received a collection call at XXXX XXXX. from XXXX.
On XX/XX/XXXX I received collection calls form XXXX at XXXX and XXXX XXXX.
On XX/XX/XXXX at XXXX XXXX. I placed a call to XXXX and spoke with XXXX, Agent ID XXXX. I told her that my request for original loan documents had not been received and she said I would get them in another 10 days. I reiterated my request that they stop calling me since I was unable to pay my loans and that I would not be able to begin making payments until at least XX/XX/XXXX. She said they would not stop calling me until the loan was " processed out of their system ... in approximately 180 days. '' On XX/XX/XXXX I received collection calls from XXXX at XXXX XXXX. and XXXX XXXX.
On XX/XX/XXXX I missed another installment of {$620.00} plus late fees from the missed payment in XXXX.
On XX/XX/XXXX I received collection calls from XXXX at XXXX XXXX. and XXXX XXXX. and from XXXX at XXXX XXXX.
On XX/XX/XXXX I received collection calls from XXXX at XXXX XXXX. and XXXX XXXX. and from XXXX at XXXX XXXX.
On XX/XX/XXXX I received a collection call from XXXX at XXXX XXXX.
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01/30/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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On XX/XX/ I submitted my recertification for my IDR. I never received an email or any notification that it was accepted or denied. Around late XX/XX/XXXXI received an email from XXXX XXXX that I have a payment due for XXXX. I called to find out that they never received recert. I verified email that it was sent to and it was correct. The customer rep then assisted to walk me through to upload my info through my account resubmitting again. Due date was close so I was forced to put my payment in forbearance. After being assured they received it this time I waited. XXXX I received another letter stating I was denied not eligible for XXXX, keep in my mind my family has not changed and my income did not change so why? I was told that my family size had changed and that I did not submit my husbands income.??? My ex- husband?! Who does not live with me. He was not even on my last IDR or the one before that! I was told they would resubmit to correct the error and was transferred to Forgiveness program unit to find out if due to error could I receive it as credit to my forgiveness. I was told I had to leave my acount in a 30 day default during investigation. No one contacted me so I called back to be told that my ticket is still open after 15 days. I was also told by the third rep that submitting through email is no longer excepted as of XX/XX/ which was way before I submitted, so why did that rep tell me to process it that way and the second did not say thatnas well. He also told me that I need to resubmit a new IDR because the last one I submitted has expired. Of all the years I have never experienced such delays. I just want my life to resume. To be left alone. I am doing my part and making my payments or what is owed to me as credit for finding a job and working hard. It not fair this company is dragging me through this.
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07/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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My name is XXXX XXXX. This complaint is regarding FedLoan Servicing.
In early XXXX, I submitted documentation to switch some recently consolidated loans to the Pay As You Earn payment plan. It is now late XXXX and I am still not switched over to the new payment plan. I have been forced pay over {$1000.00} more on my loans than what I should be paying under the Pay As You Earn plan. I call every few weeks and they say that they will " have it handled soon '' and that 's the only feedback I can receive from them. I am participating in the PSLF program so I am unable to pay their suggested forbearance rates as they do not count towards my 120 payments. The policy says that it should take 7-10 business days to process a repayment plan change. It is nearly 100 days since I have record of FedLoan Servicing receiving the application to change to Pay As You Earn. I 've attached a picture of the certified mail receipt corroborating this. FedLoan Servicing did not even acknowledge receiving my repayment plan application until XX/XX/XXXX, or nearly 60 days after they actually received it.
While the standard policy is that I only have to make one standard repayment to switch, I 've been forced to make 3 to 4 standard repayments. I have contacted them repeatedly over the past 100 days and have never been able to get my application processed. This is incredibly frustrating, especially since this is not an easy process to begin with and I have done all of my due diligence to get these applications processed.
I will at some point have to consider legal action as FedLoan servicing refuses to process my application, costing me hundreds every month and preventing me from making progress against my PSLF program ( which is a major reason why I have chosen to work at a non-profit ).
I desperately need someones help to get this resolved.
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09/02/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
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|
Web |
Older American, Servicemember |
I attended XXXX XXXX University, XXXX for 2 years to complete my XXXX 's dgree. I then attended XXXX University to complete a XXXX credential. I earned an XXXX Credential and XXXX XXXX Degree in XXXX at the University XXXX XXXX. I then attended XXXX XXXX University to clear my XXXX Credential and earned a XXXX in XXXX XXXX. I worked for 22 years in XXXX as a classified employee, XXXX XXXX XXXX and XXXX. All 22 years were at XXXX XXXX XXXX XXXX XXXX.
This information is relevant because all of my education, certifications, and degrees were required for the positions I held in education.
I applied for " Student Loan Forgiveness '' with the US Department of Education. I was told that if I pay on the student loans for 10 years AND worked in a government approved service job the rest of the loan balance would be " forgiven. '' I paid on my student loan for the 10 years and was then told that I " have the wrong kind of loan. '' The bottom line : > I have now been paying on my student loan for the past 14 years. The balance in XXXX was {$110000.00} and the interest rate was 7.5 %. Today the balance on my student loan is {$100000.00}.
> I was able to switch loan companies in XX/XX/XXXX to FedLoan Servicing. The reason I moved to this company was to get a lower payment and lower interest rate. In the last 17 months my loan balance has been reduced by only {$160.00}. The interest rate is 4.75 %.
I pay my mortgage every month and the balance goes down every month. I pay on my student loan and the balance has not only gone UP several years in a row, due to a high interest rate ; but it is now going down by only {$9.00} a month.
I retired from my position as a XXXX in a XXXX XXXX XXXX XXXX XXXX in XX/XX/XXXX. I am XXXX years old. You don't have to be a genius to see that I will die while still paying on this loan.
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03/09/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
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In XXXX of XXXX I requested a due date change from my loan servicer XXXX XXXX XXXX. In the course of processing the due date change they also recalculated my income driven repayment plan. Not only should they not have recalculated my income driven repayment plan, but they also recalculated it incorrectly, so my monthly payment nearly doubled and my wife 's payment nearly tripled. I have spoken two different XXXX XXXX supervisors who have admitted that this mistake was made by them, but nothing has been done to correct this mistake. My wife had to request a forbearance, because we could not afford our loan payment that was under {$500.00} a month combined, but jumped to over {$1200.00} combined after the XXXX XXXX mistake. Both my wife and I are public school educators and we are seeking public service loan forgiveness. But since we can not make payments because they XXXX XXXX error has made payments unaffordable, my wife has now missed out on 6 months of loan forgiveness and I have missed out on two months of loan forgiveness. I contacted XXXX XXXX in XXXX of XXXX and I was told to submit re-certification paperwork, and I did this only to find out that I needed a recalculation, not a re-certification. I spoke to a XXXX ( Id # XXXX ) on XX/XX/XXXX and she informed me that a recalculation would be complete by XX/XX/XXXX. On XX/XX/XXXX I spoke to XXXX ( # XXXX ), XXXX ( # XXXX ) and XXXX ( # XXXX ), and I was assured that my issue would be " expedited '' and everything would be corrected. This still has not been done as of today, XX/XX/XXXX. I am not being permitted to participate in the Income Driven Payment plan that I am eligible for because XXXX XXXX refuses to correct the mistake that they made in XXXX of XXXX. It has been six months and I can not get XXXX XXXX to do anything, and I need outside help with this.
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12/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
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Web |
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I have been making student loan repayments to XXXX XXXX for approximately 4 years. I was under the impression that the program/plan that I enrolled in was for those employed in XXXX XXXX jobs. This program was to forgive one 's remaining debt if on-time payments were made over a 10 year agreed term. Each year, I have been required to complete a re-application for the income-based repayment plan. When my re-submission was reviewed for upcoming 2018, I was informed that I was denied. After a number of phone calls yielding little to no information over the course of three months, I was told that I never completed a " employer certification form '' and that the years of monthly repayment may not have been valid toward the plan thus, not making my loans " forgivable '' after 10 years of participating in a program that I thought I was a part of. I was never made aware of the form that needed to be completed by my employers ( I 've been employed in XXXX XXXX XXXX XXXX XXXX during my loan repayments ) until this week. Now, I am expected to make payments for approximately {$600.00} a month verses the {$220.00} that I have been making. This is just completely unreasonable and XXXX has done nothing to assist me. To make things worst, they are giving my wife an even more difficult time with her loans. The expectation of our family paying roughly {$1400.00} a month for student loans for the remainder of my working years is completely unfair and irrational. I have found that a lot of people across the nation have had similar problems with XXXX XXXX. There has to be a better way. I have paid thousands of dollars toward this debt only to see minor dents made in the large sum that is still owed. The interest just seems to keep me in a position of never making in progress -- I 'll be paying on this until I die. This is just crazy.
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10/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Problem lowering your monthly payments
|
|
Web |
|
XX/XX/XXXX - Applied for PSLF because I started working for a XXXX XXXX and noticed that I now qualify for this as long as I remain at a XXXX for 10 years ( 120 consecutive payments ) XX/XX/XXXX - spoke with a representative about my options with repayment that was going to come up in XX/XX/XXXX, once my forbearance was over. I was informed that my monthly payment could be roughly {$620.00} a month because of my family size and our income. NOT taking into account of our other obligations, medical expenses because my husband has XXXX XXXX, household expenses ( mortgage / electricity / oil ... etc. ) credit card and other student loan and personal debit XX/XX/XXXX - recertified my income based repayment schedule family of three, found out I was XXXX with XXXX, also help support my parents who are now approaching their XXXX because they help watch my daughter during the day while I am working XX/XX/XXXX - payments began in the amount of {$420.00} a month. This is the lowest that they could have done for payments for our family and income. They did not consider the fact that I have private loans with XXXX and a house and medical life expenses.
I began making monthly payments since XX/XX/XXXX, trying to break it up into two to three payments within the monthly period. This is nothing but a stressful struggle. I reached out asking if there was anything else that could be done to lower this a little more, but did not get anywhere.
Tried to consolidate and reduce my monthly payment for the two student loan lenders combined and was denied because of debt to income and the little amount we have available in our savings.
I have asked numerous times if we could get the payment down to around {$300.00} a month, a little more reasonable living in CT and paying such high taxes, but no one is willing to cooperate with me.
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07/05/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I am filing this complaint in response to FEDLOAN SERVICING 's stunningly incompetent handling of my Temporarily Expanded Public Service Loan Forgiveness application. They received my initial application on XXXX XX/XX/XXXX. I received no correspondence from them until around XXXX XXXX when I received a letter from them stating my application had been rejected because it was " illegible ''. I called on XXXX XX/XX/XXXX to find out what was wrong with my initial application, and I was told by one of their employees after waiting on hold for more than three hours that my supervisor had lined through an entry without initialing the correction. She said that my options were to have my supervisor contact them to resolve the issue or to file a new application. I called my supervisor on a conference line and she asked what his full name and job title were. He provided the requested information and she said that the error had been fixed, but that it would take a couple months to work through the system. I called in XXXX and was told that no action had been taken on my application due to the tremendous number of applications that had been received, and that it would probably take a couple more months.
I called on XXXX XXXX and after waiting on hold for more than five hours was informed that they had no record of my calling at any time after the initial rejection and that I had to file a new application under the TEPSLF program. I have the names and employee ID numbers of every person that I talked to on XXXX XXXX. I understand that they settled a lawsuit for their completely inept handling of the original PSLF program, I believe that someone needs to investigate their handling of the expanded program as well, since I believe it is incredibly unlikely that I am the only person that was harmed by their total incompetence.
|
09/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
I took out student loans in year XX/XX/XXXX to enroll in XXXX XXXX of XXXX XXXX Washington. I was XXXX years old and was promised an education that would ensure financial security in order to repay the loans. I was promised opportunities to meet with people in the field for which I was studying to get in to and job fairs to meet with potential employers. No employers showed up to any job fairs even though we students did. It wasn't until I went to continue my education elsewhere that I learned they weren't acredited and I would have to start over even though I was several 10 's of thousands in debt. I've never had employment in my field of study. XXXX XXXX has since been shut down for preditory behavior regarding student loans and falsifying information to coerse naive students into obtaining loans for their for-profit schools. I have reached out to my student loan servicer for information regarding recent litigation on my loan. I've made attempts at repayment to one servicer only to be contacted by another claiming they held my loan. I don't even know who holds my loan currently or if I qualify for any of the loan forgiveness ordered by recent litigation. I've contacted FedLoan who has sent me the most recent statement asking for information, only to be told to contact the department if education ( which their paperwork claims to be apart of ) and was given a disconnected number. I do not feel that I should be held responsible for repayment of a loan to a school that was found to be a fraud as they already took 2 years of my life in hard work to pass their meaningless classes to get degrees nobody will recognize. Im attaching a photo of a statement from FedLoan that states the loan was dispersed XX/XX/XXXX which is 18 years after the initial loan. Im also attaching documentation of my attendence to XXXX XXXX.
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02/08/2018 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Investigation took more than 30 days
|
|
Web |
|
I have sent several letters to the three reporting agencies and to AES/PHEAA about this account. I have asked for original paperwork to support the loan. All I have received is a promissory note. I asked for all paperwork with my ID attached. Never received what I asked for. As I periodically checked my credit report, I noticed the account was closed and transferred. I filed my taxes and found out the day that I was to receive my refund that it went to the Department of Education. How can they collect when they closed out the accounts and transferred to what I found out is XXXX XXXX XXXX? I called AES/PHEAA on XX/XX/XXXX and they told me they closed out the loan and transferred to the collection agency. Again, how can they collect on a debt when they no longer own? The lady I spoke with on XX/XX/XXXX told me that a letter was sent to me dated XX/XX/XXXX stating that I had 65 days to take action. I told her that I never received it. She stated she could send me another letter. The lady also stated that she will contact my employer to garnish my wages. I spoke with an attorney and that is not legal in Pennsylvania or Texas. What good will that do? They already took my money and as far as I am concern, the letter comes after my tax refund was taken. The problem is collecting on a debt that they no longer own. If I had received the letter, I would have taken action. I never mess with the IRS or let anyone take my tax refund. And if XXXX owns this loan now, what happened to them contacting me, why does it not show on my credit report? AES/PHEAA should not be able to collect on debts they stated that they no longer own. On my credit report, these items show as closed/transferred. They should not be an exception to the rule when it comes to collecting a debt. They should be held to the same standards as all creditors.
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12/21/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't temporarily delay making payments
|
|
Web |
Older American |
i received student loans to complete a phd in biology at XXXX university, for 5 years after graduation in XX/XX/XXXX, i was in forebearance because i could not get a job and had to settle down for XXXX {$19000.00} fellowship as postdoctoral fellow at University XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I tried to apply for loan forgiveness as XXXX fellow but was turned down, as the program was for only XXXX fellows working at XXXX. I got my first real job as an XXXX XXXX in XX/XX/XXXX at XXXX University, PA on XXXX annual salary, i was laid off with all non-tenured faculty in XX/XX/XXXX due to the State of PA cutting off all aid to XXXX University due to financial stress of XX/XX/XXXX. After 4 months unable to secure another job, i volunteered for XXXX type federal sevice called XXXX/sponsored by XXXX, XXXX for XXXX XXXX for 2 years, XXXX. When i returned to USA in XX/XX/XXXX, i still had no job so i did XXXX XXXX service for 2 years with STS/PA until I got a faculty job in XXXX XXXX on XXXX per annum in XX/XX/XXXX at XXXX University at XXXX XXXX XXXX I paid my student loans for 3 years while at XXXX University and at Southern University at XXXX XXXX. I was denied tenure in XXXX at Southern University and have remained unemployed since then. Both my services at XXXX University and XXXX University is for 10 years though not continuos. My student loan went into default and when my XXXX dollar tax refund was garnished in XXXX, i applied to rehabilitate the loan through XXXXPHEAA and it was granted with agreement to pay XXXX dollars a month till XX/XX/XXXX. However the loans were reinstated in XX/XX/XXXX with a payment of XXXX dollars per month, my Social Security benefits, the only income i have is XXXX per month, i am on XXXX and XXXX XXXX All attempts to get AES to grant me forebearance based on my income has failed.
|
02/17/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
On XX/XX/XXXX at XXXX XXXX I contacted XXXX XXXX and spoke with XXXX No.
XXXX. He confirmed my new payment of XXXX to be due XX/XX/XXXX. He stated that he requested the capitalization be turned off on my account from XX/XX/XXXX to XX/XX/XXXX which would then bring my account current and no past due payment.
I asked when this should be completed and he was unable to provide a specific timeframe, rather stated, in the next few days.
I continue to receive emails stating payment was due XX/XX/XXXX and I am past due.
He then transferred me to loan forgiveness and I spoke with XXXX No. XXXX. I stated that I have been paying on this loan 10 years prior to going on loan forgiveness and was told those 10 years would not be able to count toward the loan forgiveness.
I stated that since XXXX I was on this program and my account is only showing credit for 18 payments of the 120 required. She stated I only began as of XXXX.
Please see the attached letter from XXXX XXXX I began with XXXX, XX/XX/XXXX. I stated that I have been in contact with XXXX XXXX for quite a few years and no resolve on this issue. XXXX stated that problem was I paid double payments one month, thus my account went to paid ahead status which then notes my account that each payment after that month was late. I stated that this makes no sense and she stated it was a courtesy that they put on the account. Again, I stated this makes no sense and if an additional payment was made and it was a problem, it should have been credited to the following month. ( See additional submitted document. ) XXXX stated should would submit a request to recount the qualifying payments. I requested when this would be completed. XXXX could not provide a specific date and stated in the next few days.
I have yet to hear by phone and letter that this has been resolved.
|
07/17/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
Back in 2016 I asked to be waive my XXXX XXXXXXXX XXXX status and submitted the paperwork. I was told it was processed through their internal messaging system. I later asked to cancel the waiver and they sent me the form. However, since this current reconsideration/review effort has been going on I've learned they never applied the waiver. This leaves me with 2.5 years of uncounted payments. I wanted them to count because I was in a XXXX dollar payment period because I was on XXXX from my employer while I completed my degree. They switched from sending me documents via email to an internal messaging system that they control and leaves no to a very short time-limited paper trial for me. I have complained to them for years about their handling and was assigned one person to speak to at one point. They do have some records or those conversations and actions but apparently not all. FedLoan Servicing is deceitful! They put me into deferral/forbearance when I didn't want to be because it would hurt me when I was in favorable payment range. I repeatedly asked where I could go to file a complaint and they never directed me to CFPB they just said they are the servicer the government chose for PSLF program. When I consolidated my loans I was not told the payments previously made would no longer count until after it was done. When I asked them to count them under the current initiative they didn't until I provided information my old servicer provided. I was fortunate old servicer still had the information. They never helped me verify my employment dates from previous employer that failed to sign or the state hospital that had closed. Their handling has been a hinderance of my financial freedom and impedes my motivation to trust what any of the representatives say. I do have some documentation to support my assertions.
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08/16/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
Thank you for taking the time to help people navigate through the Public Service Loan Forgiveness ( PSLF ) program with FedLoan Servicing. I find myself in a unique situation with my loans. I have been working with non-profitsover the last ten years with two of those years working as an XXXX XXXX.
Here is my situation : I was trying to use my XXXX XXXX XXXX XXXX to pay down my XXXX XXXX XXXX XXXX monthly payments and stay current on my account. The problemthat I was having was that my payment was not arriving on time and defaulting on my PSLF payments because it took too long to transfer over. I asked several times if there was a way for me to set up an automatic withdrawalfrom my XXXX XXXX XXXX Award. I was told that this could not be done. My solution was to pay multiple months at a time. As a result, I found out that a year of my payments did not count for the following months : XX/XX/XXXX, XX/XX/XXXX, XXXX XXXX, XXXX XXXX, XX/XX/XXXX, XXXX XXXX, XXXX XXXX XX/XX/XXXX XXXX 4 months ), XXXX XXXX, XX/XX/XXXX.
I have had a number of reviews on my account to try to get this fixed but, it always comes back negative. I spoke to an ombudsmanat FedLoan Servicing and they told me that my request was also denied. Years later I found out that they could take automatic payments from an XXXX account.
It doesn't seem right to me that paying ahead on my account to satisfy timely payments should be counted against me. Especially, because the transfer payment was out of my control and between two slow moving bureaucratic governmentagencies.I feel like I have been duped andI am not sure how to proceed. Do you have any advice?
I am currently at 103 qualified payments and having an extra year worth of payments returned would really change my life. I have also attached my notes to give you a paper-trail of my experience.
|
11/15/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
Summary : XXXX denied my TEPSLF application based on a requirement of which I was never informed.
XX/XX/XXXX : I apply for TEPSLF XX/XX/XXXX : I am informed via e-mail that I am being considered for TEPSLF.
This is the last communication I receive until XX/XX/XXXX. I learned from the TEPSLF web page that anyone who applied in XXXX would be informed by XX/XX/XXXX.
I was not informed of my status at all.
On XX/XX/XXXX I e-mailed to inquire about the status of my application.
On XX/XX/XXXX, after hearing absolutely nothing, I contacted XXXX by telephone.
The poor young man I talked to, XXXX, had the misfortune of telling me that I had been rejected, because ONLY the payments I made since my XXXX loan consolidation counted toward TEPSLF. At no point in the process was I informed that consolidation played a factor here. I asked to speak to a manager, and was put on hold for a while, eventually transferred to XXXX. XXXX talked to me like a child, explaining again that none of the payments I made before XXXX would count. I interrupted her to say that the problem was that no one had informed me of this and that I wanted information on how to appeal. XXXX promised me that this information would be sent.
Instead I received an automated e-mail almost immediately re-iterating my denial on the grounds that were never explained to me in the first place.
Repeated e-mail requests for the appeal process procedures this week have led to nothing but being told I needed to call in.
I have also filed a complaint with the Federal Student Loan Ombudsman Group. I don't mind paying my loans. In fact, I'm paid ahead until XX/XX/XXXX, that's how fiscally responsible I am. But don't tell me you're going to reward my public service, then keep moving the goal posts and treat me like an infant when I stand up for myself.
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09/12/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
I have already filed several complaints about AES/PHEAA. I was notified by a XXXX XXXX let @ XXXX, who pretended to be from your office, he said he was from CFPB. I found out this morning he is n't from your office, but is actually works at XXXX.
This has wasted weeks of my time. They AES/PHEAA confirmed and admitted ( see attached transcript of XXXX, conversation at XXXX ( XXXX ) with XXXX that proves they verified the loans are not mine ) the student loans they had XXXX, and collected on, and reported negate credit reporting in my name are in fact, not mine.
They conclued their investigation on XXXX admitting they made a mistake and have my name on soneone elses loans. I these XXXX loans total {$10000.00}, original amount. My XXXX loans I got was total {$3500.00}. We proved by providing AES/PHEAA, this with my original promissary notes I located recently, the XXXX of my college provided AES/PHEAA with their original shoeinf amounts of my XXXX loans which show different dates and amounts, the dates and amounts are not even close to matching these loans they have in my name, The original lender, XXXX XXXX Bank notifying AES/PHEAA, they never issued me a student loan, and original Loan Guarantor, XXXX, notifying AES/PHEAA, they never were guarantor of my loans.
XXXX straight forward. But today, this person, XXXX XXXX, told me they know these loans are not mine, and they refuse to remove my name off these XXXX loan 's and correct their mistake, essentially forcing me to pay these loans off, bucause in XXXX they sold the loans to XXXX loans.
This is absurd, first protruding to be this office, and then refusing to correct their mistake.
Please for the love of XXXX will soneone from your office call me at XXXX, today. I am a XXXX vet and they are knowingly discriminating against me.
Pretending to be you.
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05/24/2017 |
Yes |
- Student loan
- Federal student loan servicing
|
- Incorrect information on your report
- Account status incorrect
|
|
Web |
|
I have student loans through Fedloan Servicing. My account was in forbearance for a while and had to havr been renewed in XXXX 2016. Co me XXXX 2016, I was checking my credit report and I had seen that XXXX accounts had been reported past due 90 days as of XXXX 2016. I conta cted Fedloan Servicing immediately and asked them why it was showing XXXX accounts, 90 days past due. They told me my forebearance had needed to be renewed in XXXX and that it had not been. I asked them why they didnt contact me via mail or phone about this and they simply stated we do not mail letter, we have XXXX numbers automatically call you with an automated message. Since I do not typically answer phone numbers I do not know, I never recieved a call or a letter explaining it was late. Upon calling, they renewed my forbearance, effective XXXX 2016. If you do not know, you only have a limited time of forbearance and every month matters. So I figu re ok, you 'll make the forbearance active a s of 2016 a nd everything will be good, WRONG! The next month it showed up as currently paying as agreed but still shows was 90 days past due. I called back and asked why was it showing 90 days past due on XXXX separate accounts? They told me they open a new account every time you start a semester and even though they prorated my deferment back to XXXX , they REFUSED to correct the information on my credit report. I understand I have an obligation to repay my debts, but I also have a right to be notified if something is n't right. All that had to be done in XXXX is renew the forbearance. Despite many calls to this company, they have been rude, ignorant, and unwilling to help. Now my credit reports XXXX accounts were 90 days past due despite them prorating my limited forebearance back to XXXX . Scammers! Stay away!
|
12/16/2016 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
The payment website for servicer, American Education Services " AES '', is confusing and when you pay it is not clear how your payment is being allocated to the various loans that they have under their servicing scope. This has majorly impacted my credit reporting as I have struggled to keep up and often would pay intending to have the payment applied to the appropriate loan to avoid adverse credit reporting. Additionally, I just received error notices on the handling of the account from AES and have uploaded copies for your reference. Lastly, I received conflicting information regarding workout programs available to me as a borrower. I submitted a request for short-term loan workout assistance due to hardship at the end of 2015 and was approved. They forwarded a package to me to have returned for long-term loan workout assistance request. I did not receive this package to be able to return it timely. I requested another to be sent and was declined that option as I missed a " window '' for return that was never conveyed to me. Further, I was told that I could not be reviewed for short or long-term loan workout assistance until 12 months of payments were made following this debacle. I request a full review of the account, AES to update their website for transparency around general payment applications ( this is critical when there are potentially several loans serviced with multiple due dates ), AES to review general payment practices ( the general payment should cover the most delinquent or the earliest due amounts ), removal of all alleged late payments ' credit reporting from my account, and alteration of existing borrower hardship loan workout assistance practices. Thank you for your time, consideration, and assistance. Feel free to reach out to me with any questions or if any additional support is needed.
|
09/16/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Improper use of your report
- Reporting company used your report improperly
|
|
Web |
|
I AM XXXX XXXX AND IM SUBMITTING THIS COMPLAINT MYSELF AND THERE IS NO THIRD PARTY. MY PURPOSE OF THIS COMPLAINT ISN'T TO GET THIS ACCOUNT VALIDATED ( ACCOUNT # : XXXX ), THE PURPOSE OF THIS COMPLAINT IS TO ENSURE THIS ACCOUNT WILL BE PERMANENTLY REMOVED FROM MY CREDIT REPORT AND TO BE PAID FROM THIS COMPANY FOR THEM VIOLATING MY CONSUMER RIGHTS. PLEASE UNDERSTAND THAT I AM NOT SAYING THIS ACCOUNT WAS OPENED WITHOUT MY PERMISSION, I AM CLEARLY STATING THAT YOUR COMPANY VIOLATED MY CONSUMER RIGHTS. ALSO, PLEASE DONT TRY TO SAY THE FCRA, FDCPA, AND TILA ACT/ TRUTH AND LENDING ACT DOESNT APPLY TO YOU BECAUSE YOURE NOT A DEBT COLLECTOR, WHEN IN FACT THE TERM DEBT COLLECTOR MEANS ANY PERSON WHO USES ANY INSTRUMENTALITY OF INTERSTATE COMMERCE OR THE MAILS IN ANY BUSINESS THE PRINCIPAL PURPOSE OF WHICH IS THE COLLECTION OF ANY DEBTS, OR WHO REGULARLY COLLECTS OR ATTEMPTS TO COLLECT, DIRECTLY, OR INDIRECTLY, DEBTS OWED OR DUE OR ASSERTED TO BE OWED OR DUE ANOTHER. NOTWITHSTANDING THE EXCLUSION PROVIDED BY CLAUSE ( F ) OF THE LAST SENTENCE OF THIS PARAGRAPH, THE TERM INCLUDES ANY CREDITOR WHO, IN THE PROCESS OF COLLECTING HIS OWN DEBTS, USES ANY NAME OTHER THAN HIS OWN WHICH WOULD INDICATE THAT A THIRD PERSON IS COLLECTING OR ATTEMPTING TO COLLECT SUCH DEBTS. FOR THE PURPOSE OF SECTION 16g2f ( 6 ) OF THIS TITLE, SUCH TERM ALSO INCLUDES ANY PERSON WHO USES ANY INSTRUMENTALITY OF INTERSTATE COMMERCE OR THE MAILS IN ANY BUSINESS THE PRINCIPAL PURPOSE OF WHICH IS THE ENFORCEMENT OF SECURITY INTERESTS. SO, FROM THE DEFINITION ABOVE WE SEE THAT A DEBT COLLECTOR MEANS ANY PERSON WHO ATTEMPTS TO COLLECT A DEBT, WHICH WOULD ALSO BE YOU!!! UNDERSTAND THAT YOURE UNDER PENALTY OF PERJURY. Pennsylvania Higher Education Assistance Agency violated 15 usc 1602 ( l ), 15 usc 1692j ( a ), 15 usc 6801 ( a ) ( 1 ), and 18 U.S. Code 8
|
11/05/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
Servicemember |
Annual re-certification of income for Income-Driven Repayment ( IDR ) plan. This happened in XXXX and is happening again ( XXXX-XX/XX/XXXX ). IDR application submitted, with direct guidance from FedLoan ( we have notes of employees, employee numbers ) as they walked us through how to fill out the application so we did not experience XXXX again - which was they denied IDR, moved our monthly payment to {$1000.00} due to some box being checked " incorrectly '' but as guided by their employee. In XXXX, they also ( after many many calls ) assured us they would expedite the application and not run the {$1000.00} payment. They processed the {$1000.00} payment, and we had to go to our bank to cancel after being assured it would not be processed.
Back to XXXX, same thing all over again. We deliberately call FedLoan to assure we do application correctly to avoid XXXX situation. Then they deny application, again after following each of their steps they directed, We talk to them and the most recent rep walks us how to fix the wrong application ( again which they directed us to do ). Now after months of sitting there, and they wait until the deadline for annual re-certification and say the {$1000.00} payment is due since the applications were denied.
Again, it is a long history but the main idea is that we get different answers from different FedLoan reps - each assuring us it will all be fixed, expedited, application is correct, etc, etc but the end result is utter failure to honestly and consistently service my loan and work towards PSLF program. The emotional stress and actual time on phone is so intense and just is not right that a company can do that to people. I can't imagine the people who don't have a partner ( like my wife ) who as a XXXX veteran is home to deal with this company. Please, please help us.
|
08/27/2019 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
This complaint refers to a misleading and deceptive repayment structure that FedLoan Servicing presents to repay my student loan.
The description that follows is the Graduated Repayment Plan on the FedLoan Servicing website, " With Graduated Repayment, your payments start out low and gradually increase over the life of the loan ( typically every 2-4 years ). '' Since 2013 I have paid {$12000.00} to FedLoan. On time. I realized that {$1200.00} has been paid towards principal, with {$10000.00} paid towards interest. My loan started at {$31000.00} at the time of disbursement and the current balance on the loan is still idling at {$31000.00}. The interest rate on my loan is 5.5 %, so it puzzled me, until I realized the deception in the language used to present this, Graduated Repayment Plan.
It is considered, deceptive language, to define a Graduated Repayment Plan as such, because this plan does not explicitly explain to the borrower that there will be no repayment but rather, you will accrue, as by definition : compound interest. Compound interest is not defined by any means in such text. Thus, no repaying '' has truly accrued, since they set the base of this plan lower than what market standard interest allows, so for years I have been unknowingly accruing compound interest on top of the interest that was owed without any such knowledge due to the definitive terms and text used at signing.
I will add, and this goes without saying, the emotional and psychological duress of paying this loan back on time since 2013, never having missed a payment, never having had a payment arrive tardy, to only find out that I was sold fraudulent terms, undermining my trust with misleading terms within, have made me lose total hope of arriving at a place where I could be considered debt-free.
Thank you for your time.
|
11/08/2018 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
|
|
Web |
|
In XXXX of 2018, the my Direct Stafford loans were transferred to XXXX XXXX because I submitted an employment certification for the Public Service Loan Forgiveness Program. I was informed that once my loans were transferred, it could take up to ninety days for XXXX XXXX to certify the number of qualifying payments I had made towards Public Service Loan Forgiveness. I did not hear anything within ninety days, and emailed XXXX XXXX in early XXXX asking for an update. After approximately three and a half weeks, I had not received a reply to my email, beyond a notification that it had been received, and so called XXXX XXXX. I was told in my conversation with a representative of XXXX XXXX that certain information required to certify my number of qualifying payments had not been received from my priorservicers. The representative was unable to tell me exactly what information had not been received, whether only some or all of the required information was missing, or provide me with any time frame for when this issue would be resolved.
I need to understand XXXX XXXX 's position on the number of qualifying payments I have made towards Public Service Loan Forgiveness as soon as possible, so that I can address any problems XXXX identifies or any mistakes that XXXX makes in its calculations. XXXX XXXX is the Department of Education 's worst performing loan servicer, see https : //studentaid.ed.gov/XXXX # XXXX. It has not proven in the past that it is capable of effectively administering the Public Service Loan Forgiveness program. Experiences like mine -- where XXXX can not in a timely fashion provide basic information about the number of qualifying payments I have made, and therefore my eligibility for the program it is in charge of administering -- only serve to further undermine confidence in its abilities.
|
02/03/2022 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I am now eligible for PSLF due to the limited waiver from XX/XX/XXXX and qualify for forgiveness on the loan that I have paid on successfully for over 15 years while I've been employed by the Federal govt. I had tried to apply prior for loan forgiveness, but was told my loans didn't qualify. I followed the directions for the limited waiver to consolidate my prior loans into a direct loan, which I did on XX/XX/XXXX. Once I received notice that the direct loan was completed on XXXX XXXX, XXXX, I submitted the PSLF application on XXXX XXXX, XXXX. I then get an email XXXX XXXX XXXX, XXXX from Fed Loan Servicing saying I have only made one qualifying payment and in my online account with them it is saying employment not certified. But, to even submit the PSLF form, I had to have my employment certified by my Federal agency, which I did. I called the PSLF number listed on Dept of Ed site, XXXX on Mon. XXXX XXXX, XXXX and was told that I yes, had 1 qualifying payment but the agent could not answer any PSLF questions. I hung up and thought about it more, and wasn't satisfied with that answer so called back again, waited on hold, spoke to an agent who said he could not answer PSLF questions, so he then transferred me to PSLF line and waited on hold again. The agent that handled my call was able to provide more information and was able to determine that my payments were considered prior consolidation payments but there is no way to track that online or know the progress that Dept of Ed is making to review to see if those payments count or not. I then logged into my account on Dept of Ed/XXXX and it's saying that I'm not eligible for PSLF and that I have not been in repayment for at least 10 years and do not yet qualify for PSLF. At this point, I have no idea if I will receive forgiveness or not and who can help.
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08/18/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I previously submitted a complaint here (XXXX) and, as a result of CFPB's help, FedLoan approved a retroactive payment. The terminology used to refer to that payment is "PSLF override for XX/XX/19." I had to make that payment within one month of the override approval so during the month of XX/XX/2019 I made a total of two payments to FedLoan. One was my regular monthly loan payment and the second was the approved retroactive payment for XX/XX/19. FedLoan failed to properly credit my second payment as the "PSLF override for XX/XX/19" and instead counted that second XX/XX/2019 payment as my XX/XX/2019 regular monthly loan payment. That incorrectly put my account in "paid ahead" status. During the month of XX/XX/2019, after I received the incorrect billing statement stating I owe no payment for XX/XX/XXXX, I tried repeatedly to get FedLoan to correct the error. I wrote to them twice and called them twice. They did not fix the error nor did they respond to my communications. My billing statements for XX/XX/XXXX and XX/XX/2019 were also incorrect and showed that no payment was due as my account was in "paid ahead" status. I made my regular monthly payments in XX/XX/XXXX, XX/XX/XXXX and XX/XX/XXXX. But because FedLoan has, once again, messed up their records, those payments will not count towards my PSLF total. I need FedLoan to properly credit my extra XX/XX/2019 payment to the approved PSLF override for XX/XX/19. Then I need them to correct their records with respect to XX/XX/XXXX, XX/XX/XXXX and XX/XX/2019 so that the payments I made those months are properly credited towards my PSLF total. Finally, I need FedLoan to ensure that the "paid ahead" status is removed from my account and that my XX/XX/XXXX billing statement is correctly issued reflecting my required regular monthly payment.
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08/13/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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Please see unresolved issue in complaint XXXX where company stated they were " still working on '' accurately reflecting my payments toward PSLF.
Dear Directloan, as my primary concern indicated, your dates for my employment are consistently wrong, and you have rejected my numerous attempts to have you correct same. Even when I follow the direct instructions of your representatives. Again, I left state service in XXXX of XXXX. Since I consolidated, I have always been in an IDR plan. Incidentally and secondarily, I have always paid my balance of $ XXXX {$380.00} and that is what I am able to afford. jumping from {$380.00} to {$1100.00} or even {$830.00} in one month is unconscionable and unrealistic for a single income household. I am attempting to rectify this situation.
My primary concern is that I should be just a couple months short of PSLF eligibility based on my consolidation from XXXX into DirectLoan/FedLoan. Specifically, I worked for the Office of the State Attorney for the State of Florida from XX/XX/XXXX until XX/XX/XXXX ( 6 years ). I then worked for the Office of the Attorney General from XX/XX/XXXX through XX/XX/XXXX ( 4 years ) for a total of 10 years. All of this information is public record, and I also have wage verification in the form of W-2s and tax information. I have submitted employment verification for you to update this information ( for which I have proof of submission multiple times after XXXX ). In fact, I have sent in that form as recently as last month, and again it has been rejected because you state the employment section is not filled out, even though I checked the box to have YOU contact state HR since I am no longer employed there and am unable to have it verified as per their policy and following the instructions on the form and directly from your representative.
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01/14/2019 |
Yes |
- Debt collection
- Federal student loan debt
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- Written notification about debt
- Didn't receive enough information to verify debt
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Web |
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I hereby file this complaint as the servicer of my student loans is once again destroying my overall credit rating without provocation. As you can see from the several postings on all of my credit reports, the problem is very simple to understand. XXXX XXXX XXXX has the worse history in dealing with the public. My payment history would show a perfect payment history, then suddenly in XX/XX/XXXX, or XX/XX/XXXX they would report up to 11 student loans as an immediate 60-days late, then up to 120-days late for several months, then back to paid on time. All of these loans were deferred and were never in a payment mode. Then once again starting in XX/XX/XXXX they would report all loans as 60-days late, all the way up to 120-days late, then a paid on time rating. All of these loans were always deferred, and now I am consolidating what remains on student loan obligations so that I can finish up my XXXX XXXX in XXXX XXXX. XXXX XXXX XXXX is destroying my credit history. XXXX XXXX XXXX has a contractual agreement with all three credit bureaus. That agreement, called a subscriber agreement, is very clear that the credit reporting entity must abide by the rules and report properly. This is not the case in this matter. XXXX XXXX XXXX is not only destroying my credit, but at the same time they are violating my rights under the Fair Credit Reporting Act. This practice is nationwide where XXXX XXXX XXXX has no concern for the general public. I need this to come to an end, and I need the late payment history deleted completely. I have once again filed a hard copy complaint to XXXX XXXX XXXX, but I anticipate that they will do nothing to clear my payment history. I will follow through with complaints with the Office of Attorney General, Commonwealth of Massachusetts next. I need my payment history fixed immediately!!!
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12/07/2016 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
Servicemember |
I am on a student loan deferral from the XXXX granted by my XXXX contract. I have submitted the annual forbearance form every year since eligibility began in XX/XX/2013. My paperwork was late in XXXX - XXXX due to administrative failures at my unit of assignment during XXXX I confirmed with the servicer, FedLoan Servicing, that my deferral was backdated and my account credited, however, my XXXX trade lines had already been reported by the time the error was corrected since I was already 90 days past due. I have filed XXXX disputes since I originally discovered the issue, with the most recent dispute results arriving this morning. Today I spoke with Employee ID XXXX at FedLoan Servicing -- she was very helpful. FedLoan Servicing is refusing to fix the XXXX past due report, although they have backdated the deferral and any monetary penalties. The last time I spoke with a representative at FedLoan Servicing, I was told that I do not have to worry about my unit processing my paperwork after the deadline because the deferral would be backdated appropriately. This is not what happened, and as I am applying for mortgages to purchase my XXXX house, I have XXXX trade lines with XXXX past due records as XXXX of XXXX negative trade lines -- the other is a tax lien from the City of XXXX, NY for parking tickets I 'd failed to pay several years ago. FedLoan Servicing 's inability to enact sensible procedures is unjustly affecting my ability to lend at a rate commensurate with my riskiness as a consumer.
The XXXX negative trade lines also affect my ability to acquire credit where automated credit decision engines are used to summarily decline applicants with a certain number of XXXX delinquencies -- a common practice in consumer lending, as these individuals tend to be exceedingly risky in today 's credit climate.
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04/05/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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This complaint concerns XXXX/XXXX. Wanted to payoff {$100000.00} of my student loans, which is not possible through their website payment options. Had to call and press multiple times for wire information ( wire information is not available online ). As a borrower, I am permitted to direct how certain payments are to be applied/allocated to individual loans from the lump sum payment ( to the extent permitted by current federal regulations ). After applying the payment to outstanding interest as required by statute, I wanted one loan paid off completely and the balance applied to the larger, remaining loan. XXXX told me to upload a letter directing payment to my account on XX/XX/XXXX ( which I did ) and then wait 7-10 business days for some acknowledgement by XXXX of receipt of those payment instructions. Business day 10 arrived and I called on XX/XX/XXXX to inquire/confirm receipt of my payment instructions. The new XXXX representative told me they could not comply with those instructions. Instead, they would apply the {$100000.00} in whatever manner they chose, then look at my payment instructions and attempt to follow them ( essentially by undoing their transaction and then reapplying payment ). Fixing their mistake/refusal to follow my payment instructions will then take another 7-10 business days. I have demanded they waive any interest I unnecessarily incurred waiting from XX/XX/XXXX to XX/XX/XXXX for them to acknowledge my payment instructions ( I did so based on their misleading, inaccurate information ) and have further demanded no interest accrue during the 7-10 business days they will take to comply with my actual payment instructions. Given the amount of money involved, their complete inability to function like any other debt servicer is outrageous. XXXX must do better or be made to do so.
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08/18/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Need information about your loan balance or loan terms
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Web |
Servicemember |
I have notified and for months telling my original loan servicer AES/PHEAA, And current servicer, US Dept of Ed, Direct Loans, that these student loans dated XXXX, and XXXX, 4 loans, are not MINE. The XXXX website is not correct. 1. It shows I withdrew XXXX, I graduated XXXX ; 2. I was in school XXXX, date they begin collecting on loan.date do n't match. 3. Amounts do n't match my loan papers for any of these student loans. 4. The grant amounts DO NOT match my loan documents. 5. XXXX list XXXX XXXX XXXX as Original Lender of these Loans. XXXX XXXX XXXX confirmed THAT they have NEVER given me a student Loan, or any loan, EVER. I have requested Many XXXX times AES/PHEAA provide me the original 4 Promissary Notes showing these loans are mine. They can not after taking months to search, and simply keep sending me the consolidation promissary notes in XXXX. I told them numerous times get my name off these loans and return my money, but they are intent in making me repay someone else 's loans. The phone number of the owner of these loans is n't even a phone number I ever had, but I know whose number it is, my classmates, who also got student loans as well. Do I seriously have to take them to court and obtain a court ordER to force them to correct their mistake that they know they made? I 'm sick of getting the run around while they have seized over {$12000.00} from me to pay some on else 's loans. I paid my loans off years ago, in XXXX. I told them that, but they do n't care. The original principal was {$XXXX}, They seized over {$14000.00} from me Balance owed today is > {$XXXX} That 's absurd!!! I have my originAL loan documents, even sent them several times to both AES/PHEAA and Direct loans/us dept of Ed, requested they to get my name off these loans but they refuse to do anything. Please help me. XXXX
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07/07/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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The attached exhibits clearly display each violation of federal law against my consumer rights that Fed Loan Services has committed and if I did not send a cease-and-desist letter on XX/XX/2021, Fed Loan Services would have continued to violate my consumer rights in regard to an alleged debt. I am the original creditor of this consumer credit transaction and am the only one who could validate this alleged debt. This alleged debt is not mine nor does it belong to me but instead my social security number assigned to me as a natural person was used for fed loan services to have a line of credit extended to the corporation. Fed Loan is the debtor/borrower for the referenced accounts mentioned in the attached exhibits. Fed loan Services also has been sharing my information with XXXX parties that were not involved at all with the initial consumer credit transaction which also violates federal law. Fed Loan Services has caused much pain and hardship for me and my family as consumers and they must be stopped before Fed Loan Services continues to violate other natural persons consumer rights. The referenced Fed Loan Service account # : XXXX should be deleted from all XXXX of my credit reports ( XXXX, XXXX, XXXX XXXX and monetary damages detailed in the attached Bill of Particulars should be paid within 30 days of receipt of this demand letter. I hereby state that the information above is true, to the best of my knowledge. I also confirm that the information here is both accurate and complete, and relevant information has not been omitted. If this demand for violating my rights through perjury of law is not acknowledged and rectified upon receipt or within 30 days, I will proceed to file required legal documents along with my legal counsel to pursue this matter within the state/county court that I reside in.
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02/19/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Struggling to repay your loan
- Can't get other flexible options for repaying your loan
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Web |
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My name is XXXX XXXX Im a XXXX year old, XXXX female. Im a XXXX XXXX and a XXXX XXXX XXXX. I have been XXXX XXXX as the XXXX XXXX for total of 8 years. For the majority of my career I worked as an XXXX XXXX XXXX and I recently transitioned to XXXX. Im a single mother insult provider of a XXXX-year-old, working full time. In order to become a XXXX XXXX I had to quit my full time job and sign a contract, prior to matriculating at XXXX XXXX University, stating I would not work in order to devote all of my time and energy a 28 month XXXX XXXX XXXX.
Eight years later, I am now over XXXX dollars in debt while starting around XXXX. I have a credit score of XXXX and was manipulated into re-financing my student loans with MyFedLoan at an interest rate of 7.125 % under the guise that I would be enrolled in the The Public Service Loan Forgiveness ( PSLF ). I was informed one year later that I was NOT enrolled in the program and the hospital I was working for was bought out and no longer considered underserved. I attempted to call the contact whom assisted me in re-financing my loans and guaranteed my acceptance into the public service loan forgiveness program and unable to reach that individual. I called to obtain the recorded conversation from XX/XX/2019 and was told that they no longer keep those records.
I rent a modest apartment for myself and my son. I receive no assistance from my son 's father, as we are unsure of his location. I drive a modest vehicle ( XXXX ) and we live pay check to pay check. I regret my career choice. I am unable to achieve normal life milestones such as buying home due to my overwhelming and steadily accruing debt. I currently have a loan payment of {$750.00} every month and feel helpless. I NEVER would have consolidated by loans with this company had I not been grossly misled.
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01/14/2019 |
Yes |
- Debt collection
- Federal student loan debt
|
- Written notification about debt
- Didn't receive enough information to verify debt
|
|
Web |
|
I hereby file this complaint as the servicer of my student loans is once again destroying my overall credit rating without provocation. As you can see from the several postings on all of my credit reports, the problem is very simple to understand. XXXX XXXX XXXX has the worse history in dealing with the public. My payment history would show a perfect payment history, then suddenly in XXXX of XX/XX/XXXX they would report all four student loans as an immediate 90-days late, then 120-days late for two months, then back to paid on time. Then once again starting in XXXX of XX/XX/XXXX they would report all loans as 90-days late, all the way up to 180-days late, then a paid on time rating. Now starting in XXXX XX/XX/XXXX they once again report all loans as 90-days late up to 120-days late, then back to paid on time. At no time is there ever a 30-days late or 60-days late. XXXX XXXX XXXX is destroying my credit history, even though I make my payments on time every month. XXXX XXXX XXXX has a contractual agreement with all three credit bureaus. That agreement, called a subscriber agreement, is very clear that the credit reporting entity must abide by the rules and report properly. This is not the case in this matter. XXXX XXXX XXXX is not only destroying my credit, but at the same time they are violating my rights under the Fair Credit Reporting Act. This practice is nationwide where XXXX XXXX XXXX has no concern for the general public. I need this to come to an end, and I need the late payment history deleted completely. I have once again filed a hard copy complaint to XXXX XXXX XXXX, but I anticipate that they will do nothing to clear my payment history. I will follow through with complaints with the Office of Attorney General, XXXX of Massachusetts next. I need my payment history fixed immediately!!!
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07/25/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
My federal student loan was transferred to Fedloan Servicing in XX/XX/XXXX. At that time, I had already made 13 qualifying payments on my REPAYE plan with my previous servicer, XXXX.
I continued to make my payments in full each month following that, until my loan was placed into administrative forbearance in XX/XX/XXXX, pursuant to the CARES Act, for a total of 18 payments.
In XX/XX/XXXX, I requested a count of the number of qualifying payments I had made on my REPAYE plan. In XXXX, I received a letter stating that I had made only 18 qualifying payments.
I wrote back the same month disputing the payment count on two grounds : 1. The payment count did not include the 13 qualifying payments I made to XXXX before my loans were transferred to Fedloan Servicing.
2. It also did not include the 3 skipped payments ( for XXXX, XXXX, and XXXX ) during the time my loans had been in administrative forbearance as a result of the CARES Act. Per the CARES Act, those skipped payments should have been added to my qualifying payment count. ( Title III, Subtitle B, Section 3513 states that " Notwithstanding any other provision of the Higher Education Act of 1965 ( 20 U.S.C. 1001 et seq. ), the Secretary shall deem each month for which a loan payment was suspended under this section as if the borrower of the loan had made a payment for the purpose of any loan forgiveness program or loan rehabilitation program authorized under part D or B of title IV of the Higher Education Act of 1965 ( 20 U.S.C. 1087a et seq. ; 1071 et seq. ) for which the borrower would have otherwise qualified. '' ) In XXXX, I received a response from Fedloan Servicing that was identical to the first letter, simply stating again that my payment count was 18, without any attempt to address the two specific points I mentioned in my dispute.
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08/03/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
On or about XXXX XXXX, XXXX, I paid my student loan in full in the amount of {$2400.00}. By letter dated XXXX XXXX, XXXX, I was advised by XXXX XXXX / American Education Services : " Congratulations! This letter is to inform you that the loan ( s ) on the reverse side of this letter is paid in full? No further payments are required on this loan ( s ). '' Notwithstanding the above, on or about XXXX XXXX, XXXX, I received a voicemail from a representative of American Education Services indicating that there " was a problem with [ my ] account and that I should contact [ him ] as soon as possible. '' Despite my immediate return phone call and voicemail message, I did not receive any further correspondence until XXXX XXXX, at which time I received an invoice indicating that I now have a current balance on my account of {$6200.00}. Shockingly, no information was ever provided to me, and it is my understanding that - without my knowledge - interest was accumulating on this " closed '' account during this time period as well. It is my understanding that payments may have been misapplied by XXXX XXXX / AES, for which XXXX / AES now claims that I have the aforementioned balance on my account. Upon speaking with XXXX representatives of AES on XXXX XXXX, I was informed that " [ I ] was never sent a letter confirming my payoff of the above account '' and, to my disbelief, was advised that no mistake had even occurred. Upon speaking with a supervisor, I was informed that a mistake had in fact occurred, however, XXXX / AES had only discovered same XX/XX/XXXX - my investigation reveals that this information was not truthful or accurate. Despite my letter to AES of XXXX XXXX, XXXX, I still have never received any explanation of what transpired, any correspondence in this regard, or even the courtesy of an apology.
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04/27/2016 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with my lender or servicer
- Trouble with how payments are handled
|
|
Web |
|
Predatory lending Practices : AES told me to make XXXX consecutive on-time payments - made under false pretense This month XX/XX/XXXX, I am to make my final payment to AES for a private student loan. However, regarding my federal loans, AES was dishonest in its practice where a negligent AES representative lied to me about the loan term, making this unfair lending practices.
What happened? I have worked for the government for close to XXXX years. XX/XX/XXXX, I called AES and requested to get on the " public service loan forgiveness '' program. The AES rep told me to sign some documents ( IBR ), get them back to AES- and then all I need to do is make 120 on-time payments to AES and that 's it. The woman even told me, " not to worry about providing proof of employment stating " you can do that at any time ''. So, I put all my efforts to make sure that loan was a priority in addition to my other private loan with AES. Twice I was ensured I was on the public service loan forgiveness. Lots of penny pinching.
After XXXX consecutive on-time payments to AES, I called and asked for a 1 month forbearance, asking if this would interfere with my 10 year consecutive on-time payment requirement. I was told - I had been paying on the wrong loan repayment program, that AES DOES NOT EVEN OFFER the PSLF. I have to start over at payment ONE by transferring these loans out of AES and into the hands of another company : Fed Loan. Do you have any idea what this feels like - the absolute agony of starting over at month one, especially as I am approaching retirement? I am beyond mad.
I filed a case with the ombudsman, but AES denied all wrong. I am asking that someone help to find a way to make this right. I need assurance that those XXXX lost months do not interfere with my life- I am very concerned about this now.
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08/14/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
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|
Web |
|
today XX/XX/2020 I submitted a Public Service Loan Forgiveness Employment certification form to my HR department to complete and apply towards my loan forgiveness. I was informed by the HR department that I currently have a Per Diem job code and not " full time or part time '' therefore, could not check off one of the only boxes that is provided on the form. I currently work at a XXXX in a XXXX XXXX XXXX, helping XXXX XXXX XXXX, I also work in the XXXX XXXX and XXXX XXXX XXXX helping the XXXX population. Since XXXX I have been working over 36 hours it has been around 48-52 hours weekly. I was under the impression that I could do this since on the instructions of the PSLF, page 5, under employment eligibility, 4th paragraph, it mentions, " Generally, you must meet your employer 's definition of full-time. However, for PSLF purposes that definition must be at least an annual average of 30 hours per week ''. This leads me to believe that PSLF had other options of verifying as long as 30 hours per week were verified. I called Public Loan Forgiveness today and spoke to a supervisor, XXXX, with badge number XXXX or XXXX and she mentioned that my employer had to select either full time or part-time and that there were no other options that could be considered to verify the average hours per week. I asked why there were no other options, and read out loud the instructions on page 5 and informed her how this paragraph is misleading and appears to have a system flaw. I informed her that the majority of XXXX in the U.S. are considered government organizations and how Per diem options were being over looked, specifically for XXXX as there are 3 codes : full time, part- time and Per diem. I was informed since my employer does not want to check off full-time or Part time then my certification would be denied.
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02/14/2021 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Credit reporting
|
- Problem with a credit reporting company's investigation into an existing problem
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
|
I am a current student of XXXX XXXX with XXXX classes left to XXXX. Back in XXXX I had taken some time off and put my loans on Forbareance or in deferment with a Fed loan.
doing this over the phone I had thought that my Forbareance would not expire until Q1 of XXXX. There was a communication mistake made on either side.
In XXXX and XXXX of XXXX, Fedloan had reported over 10 instances of late payments of over 90 days. I contacted them and spoke with them but there was nothing that they are willing todo.
this has hurt my credit score by 120 points and is now stopping me from purchasing a property.
logically speaking, even if I was paying for the 90 days, I would not have paid for all of the credits reported which is over XXXX worth of credit, when speaking with them they said they report it once, and because I have multiple loans the negative reports would multiply for example 10 times because I have 10 instances of loan for the classes I took ...
So, for a single 90-day late payment, I got reported delinquency for over 10 loan accounts and is now sitting permanently on my credit score.
this is not a fair act at all, jeopardizing my living by over-reporting and not fixing the delinquent reports.
I am NOT delinquent, and I am still in school, XXXX and XXXX show delinquency of over 90 days for over 10 times of reports for a single loan. not logical or correct. the Fed loan is not willing to work with me at all.
Fed Loan says that they had communicated the delinquency information over an email, however checking the email I see nothing! perhaps they went to SPAM? they are not taking students ' matters seriously and are acting as if it does not matter to anyone.
I am willing to Sue this company to report my information correctly as they are not and are hurting me for mis information.
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04/18/2020 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Received bad information about your loan
|
|
Web |
|
I previously submitted a complaint with the CFPB ( No. XXXX ) regarding myfedloan.org failing to give me all of my qualifying payments toward the public service loan forgiveness program. After submitting the complaint, myfedloan corrected the majority of my payments. While I should be eligible for forgiveness in XXXX of XXXX, they said XXXX. I stopped fighting at the time because I was so tired of dealing with them. Now they have changed the eligible payoff date to XX/XX/XXXX, which is absolutely wrong. I have not missed a single payment since they previously said XXXX of XXXX, so it's impossible that it would have gotten later. I have asked them to fix this and to also credit me with the payments they had already failed to credit to show an eligibility date of XX/XX/XXXX. However, they responded that they looked at it and made a determination, but that still shows XXXX of XXXX, which is eight months after I will have made the 120 qualifying payments.
I am attaching printouts of the payments I have made on this loan since XXXX of XXXX ( in two attachments- one from before myfedloan took over serviving, and one PDF since they took over servicing my loans ), proving that XXXX of XXXX is when I am eligible for forgiveness for making the XXXX payments while working for the State of Tennessee ( I have had the same job the entire time ). I am also attaching two PDF 's showing the myfedloan.org loan details reflecting incorrect forgiveness eligibility dates of XX/XX/XXXX.
I have always been enrolled in automatic withdrawal payments, have never missed a payment, and I have re-certified my income every single year in the income based repayment plan. I have met every obligation and myfedloan is trying to rob me of qualifying payments. Thank you so very much for your help, I appreciate it so very much!
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07/15/2021 |
Yes |
- Student loan
- Federal student loan servicing
|
- Dealing with your lender or servicer
- Trouble with how payments are being handled
|
|
Web |
|
On XX/XX/XXXX I consolidated all of my federal student loans with XXXX and made my first payment towards XXXX XXXX Loan Forgiveness ( XXXX ) on XX/XX/XXXX. In XXXX I learned that XXXX mistakenly did not consolidate all of my loans and my Income Driven monthly payments were being applied in pieces to multiple sets of loans. I immediately sent written complaints to XXXX The U.S Department of Education, and any other authority that could take action. My argument was XXXX XXXXs expectation to have me realize their mistake early on was illegitimate because my monthly payment was based on my income and knowing how they were applying it was not information that would benefit me given that it was XXXX I was pursuing. In XXXX of XXXX I received a letter from XXXX that indicated that they recognized the error they made and I was informed that all of my loans were now consolidated into one ( as I originally requested in XXXX ) and that every payment I made would be retroactively based on my XX/XX/XXXX consolidation. What this means is that my XXXX clock should have began XX/XX/XXXX on my entire student loan file. Please see attached letter. When I recently moved my loans over to Fedloan Servicing ( as required for XXXX ) and requested the status of my progress towards XXXX they sent me a chart indicating 11 different Federal Loans with three different estimated dates to qualify for XXXX. The estimated dates of qualification range from 16 months to 21 months after the date I had in my mind of XX/XX/XXXX ( 120 months after my first payment post-consolidation on XX/XX/XXXX ). The letter I received from XXXX in XXXX is attached. I should have one date of expected eligibility, not 3. And that date needs to be on or near XX/XX/XXXX, not XX/XX/XXXX like the estimate I received in the mail states. Please assist.
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12/13/2015 |
Yes |
- Student loan
- Non-federal student loan
|
- Dealing with my lender or servicer
- Received bad information about my loan
|
|
Web |
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I have enclosed the documentation of my claim that erroneous items are being listed on my credit report due to these private student loans. Attached are all the supporting documents. I simply want the items, including any hard credit inquires from potential creditors that were denied, ALL removed and deleted from my credit report as they are not factual. This issue has directly impacted my ability to obtain personal lines of credit since XXXX of 2014.
Enclosed is the official response from XXXX Student Loans including the original promissory note stating only XXXX ( XXXX ) loans from their offices were ever issued with direct contact information. These private student loans were then bounced around between National Collegiate Trust ( NCT ), American Education Services ( AES ), and XXXX XXXX. All of these items are listed on my credit report as multiple separate loans when they are NOT separate loans but the same XXXX ( XXXX ) original loans transferred from the lender to vendor, to collection agency.
Executive Office XXXX Student Loans XXXX XXXX XXXX XXXX XXXX XXXX, XXXX XXXX ATTN : XXXX XXXX Phone : XXXX extention XXXX Both of the private student loans were originally from XXXX. These loans now appear as multiple negative items listed as XXXX XXXX Loans, National Collegiate Trust, American Education Services, or XXXX XXXX. NONE of these items should not even appear on my credit report as negative items. Per the court ruling this debt was dismissed without prejudice and can not be collected on, nor should it even appear on my credit report as it is not a debt.
Magisterial District Court : XXXX XXXX XXXX XXXX XXXX, XXXX XXXX Phone : XXXX Docket Number : XXXX XXXX Department of Court Records, Civil/Family XXXX-County Building XXXX XXXX XXXX, XXXX XXXX, XXXX XXXX Phone : XXXX Case Number : XXXX
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09/07/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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For years I made payments on my student loans through XXXX. Then one day I got a phone call from a XXXX XXXX, a customer service representative for XXXX XXXX. He started to give me a sales pitch on a public service loan forgiveness program for people who work in the public sector. He explained that I would have to reapply every year and there would be a {$100.00} fee to do that and then there would also be a monthly {$19.00} fee involved as well. I found this a little strange and immediately felt uneasy. He also said the requirements of the program were to make 120 timely payments and the remainder of my loan balance would be discharged. This interested me as my loan total is approximately {$75000.00}. So, I decided to go forward with getting signed up for this new program and having my loans transferred from XXXX to XXXX XXXX. I called my bank today, XXXX XXXXXXXX XXXX, to get the date of when I first started making payments on my loans on this new program. The representative gave me a date of XX/XX/XXXX and an amount of {$130.00}. On XX/XX/XXXX that payment was increased to {$240.00}. So, in essence, I have been making monthly, timely payments on this new PSLF program since XX/XX/XXXX, but it feels like my money is going nowhere and my balance has hardly gone down. Something just doesn't feel right. When I recently recertified, I did not provide supporting documentation with my application ( proof of income ), so I got an email saying my payment was going to go up to {$910.00}. I was outraged by this and sent them a copy of my paystub. They responded that they received my supporting documentation, but I STILL keep getting responses saying that balance of {$910.00} is due, but I have continued to make my regularly scheduled payment of {$240.00}. Can someone help me or tell me what is going on?
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10/28/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
Servicemember |
XXXX 2017XXXX I was required to re-certify my income for the Federal XXXX XXXX program I am enrolled in XXXX XXXX thru FedLoans. I submitted my income, which had not changed and received a response that my payments had changed from XXXX $ am month to XXXX a month. It took until XXXX 2017 to get me on the correct payment plan with a more feasible payment.
I was told by Fedloan Servicing in early XXXX not to pay my XXXX XXXX payment. To start paying again in XXXX when my new payment amount of XXXX $ a month would begin. they said I would have forbearance for XXXX.
On XXXX XXXX my payment showed past due I immediately called Fed XXXX XXXX and told them what had happened they agreed my account should not be past due and assured me it would be fixed.
Since then I have called, chatted online and emailed them begging them to fix my account and stop incorrectly reporting me past due to the credit bureau. I have been repeatedly told that it would be fixed.
I have spoken to at least 4 supervisors and reported the company to the better business bureau. I last spent 1.5 hours on the phone with them on Friday XXXX/XXXX/17 where I was yet again assured by a supervisor or Account resolution specialist that she had emailed the person who had failed to fix my account in XXXX and that it would be fixed.
It is is now XXXX XXXX and my account still reflects past due the XXXX could not get Fedloans to resolve my issues and suggested I contact you.
I have been trying to purchase a home and they are reporting me poast due to the credit bureau.
Please please help me I can not believe this agency is allowed to continue to handle our student loans not one representative I have spoken to has helped or told me the correct things. There is no way they should be handling millions of dollars of Americans debts.
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03/17/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Received bad information about my loan
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Web |
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I was advised/promised by a customer service representative for XXXX/XXXX who was advising me about consolidation into the income based repayment plan that my already qualified 6+ years of payments under the XXXX Loan Forgiveness program would be included after I consolidated.
I recently discovered this is not only not true, these previously qualified payments do not count, but that there is also no process to appeal or review this decision. I was given false information and made financial decisions based on this information.
If I had known I would lose almost 7 years of qualifying payments for working for non-profit agencies I never would have consolidated. I would have continued to pay the same rate for 3 more years and been finished.
These programs are designed as motivators for people who are willing to make less money doing non-profit work. I 've upheld my end of the bargain. I 've never missed a payment or even paid late. Instead of being almost done, I 'm now faced with almost starting over again. This raises my qualifying payments to 17 years instead of 10.
This is not right. My attempts to find help or people willing to discuss this issue with customer support are useless. Customer support agents are rude and often do not know what they are talking about or seem to make things up to end the call. I 've learned this the hard way.
This situation needs to be made right. I have all the confirmation numbers for every payment since I graduated college. I recently learned from XXXX XXXX employee ID XXXX ( FedLoanServicing ) that this exact thing happens " all the time '', and there 's nothing that can be done. I do n't understand how a servicer who is handling my federal student loan can lie to me and I have to suffer whatever the financial consequences.
Please help.
Respectfully
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01/05/2021 |
Yes |
- Debt collection
- Federal student loan debt
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- Attempts to collect debt not owed
- Debt is not yours
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Web |
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I offered to settle the amount owing to XXXX in full upon them furnishing the original instrument of indebtedness in its original form. I communicated with them 3 times over the course of several months. I had asked them to provide this verification of the debt legally existing by XX/XX/2020. Not only did XXXX make no attempt to provide me with the original instrument that created the liability, but XXXX didnt even reply to my communications with them. They did, however, harass my extended family members with phone calls. They called the same family members multiple times, informed them that I have a debt, and asked them to pass on messages to me. They did this even though they already had all of my information about how to contact me and communicate with me. Due to their inability to provide the original instrument of indebtedness, I informed them that I considered the matter between us to be legally and financially settled. When they finally did reply to ME and communicate with ME, on XX/XX/XXXX, they included something that was NOT the original instrument of indebtedness and continued to try to collect the debt. The letter from XXXX was simply signed XXXX, Customer Communications. There is no last name because nobody wants to be held liable for pursuing to collect an unverifiable debt.
I am now being harassed by PHEAA, Pennsylvania Higher Education Assistance Agency, with whom I have no contractual relationship. They are third party interlopers, have no knowledge of the matter between myself and XXXX, and have no business what-so-ever harassing me. I have disputed the debt with them and informed them that the debt was legally and financially settled.
It seems to me that there is no original instrument of indebtedness in existence which, again, settles the matter legally and financially.
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07/06/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Don't agree with the fees charged
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Web |
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XXXX has failed me at every stage of repayment.
XXXX has violated the Fair Credit and Reporting Act ( FCRA ), Fair Credit and Reporting Act ( FCRA ) intended to protect consumers like me. XXXX should note that this is a case of financial mis-selling.
XXXX engaged in knowing misrepresentation - the harm threshold is necessary for a lawsuit, given the present demonstrable actual damages and future damages. It is evident that I will suffer real damage as a result of this misinformation from XXXX.
On XX/XX/2018 I called XXXX at XXXX XXXX I spoke with XXXX representative ( ID # XXXX ). I believe XXXX has a record of this call and the other calls I made in XXXX. If not, I can send XXXX my copy of the recorded call. I still haven't received any information from XXXX stating the XXXX payment has be correct from {$750.00} to {$270.00}. XXXX informed me when I called that the XXXX payment will be corrected from {$750.00} to {$270.00} because XXXX made a mistake by not sending me a notification of denial letter, informing me that my Public Service Loan Forgiveness recertification application had been denied. It's been 2 months and I still haven't received the letter with the adjusted XXXX payment of {$270.00} as promised by XXXX. I have sent 3 separate emails to XXXX and no response. Instead, XXXX has sent me a delinquency notification dated XX/XX/XXXX, because I informed XXXX that I am waiting to receive the letter with the corrected payment of {$270.00} or {$320.00} for XXXX before making payment. XXXX still hasn't sent me the letter with the corrected payment amount. Instead the have received the following letters from XXXX : Loan Sequence : 1 Financial Transactions letter dated XX/XX/2018 An approved interest capitalization letter dated XX/XX/2018 A second delinquency letter dated XX/XX/2018
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05/30/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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XXXX XXXX , 2017, I contacted the XXXX XXXX XXXX . It was explained to me that my employer met the criteria for me to have my student loans forgiven after 10 years of on time payments. I scheduled to have the XXXX time XXXX $ fee broken up into different installments, and anticipated XXXX $ a month payments for 10 years, based upon my income. Unbeknownst to me o n XX/XX/XXXX I was alerted via e-mail that I had to fill out an 'Employment Verification Form '. I had my employer fill it out and fax it TWICE, only to have Fedloan servicing or " XXXX XXXX XXXX '' as they also go by, tell me they should scan it and send it in an email. It was around this time that my lender, XXXX contacted me and let me know that in XX/XX/XXXX I w ould have a payment come due with them. This was very peculiar and I started to think I had fallen victim to a scam. Why would I pay both them and XXXX ? I asked. With no good answer I confronted the billing department and I told them that I did not think this was legitimate and they said if I did n't pay like I said, that they would report negative on my credit report. I will be reporting FedLoan servicing to the Better Business Bureau as well. Also I would like to note that XXXX had this company 's, ( Fedloan exchange ), California address on my student loan account along with my Idaho address. I never signed the 'Certification of Identity & Authentication to Disclose Personal Information '' Form, so Navient should not have any of FedLoan 's contact information. Also I received a letter that my employer was not eligible for the 10 year forgiveness program, which was the entire reason that I signed up. I managed to only pay XXXX $ before I realized the scam, and that has been recovered due to filing a claim with my Credit Union.
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05/11/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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On XX/XX/XXXX I was offered and granted an administrative forbearance by Fedloan from XX/XX/XXXX to XX/XX/XXXX ( see attached ). After filing a complaint with CFPB on XX/XX/XXXX to ask that Fedloan 's negative reporting to the credit bureau be removed because of inaccurate information, Fedloan removed the preciously approved Forbearance two days later and with no specific information to indicate why - see attached letter dated XX/XX/XXXX . My most current bill dated XX/XX/XXXX ( attached ) shows a balance due of {$1300.00}. This is an odd amount but presumably covers XX/XX/XXXX and XX/XX/XXXX pay ments due. I am still pending a lower payment from an IDR request made early XX/XX/XXXX and was advised to not make payments until the lower amount was approved. The estimated lower payment pe r Fedloan was approximately {$280.00}. Finally, I am attaching a screenshot taken today which shows my account status with a payment of {$6200.00} due by XX/XX/XXXX . This is outrageous and only causes further hardship for me. There is absolutely no way I can pay this amount of money and the expectation to do so only places me at imminent risk of further negative reporting. I am also beginning to wonder if this action is a form of retaliation because of my complaints made through your agency. Perhaps they would rather sabotage the good standing of my account by removing the forbearance rather than own up to their inaccurate record keeping and correcting their negative reporting to the credit bureaus. The level of incomplete and inaccurate information contained in my account and the prior negative reporting which is currently under review - is a huge obstacle in my applying for a mortgage loan. This confusion and incompetence has been going on for five months now.
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02/24/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Problem with customer service
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Web |
Servicemember |
The customer service I've experience by the Department of Education ( DOE ) or lack of receiving have been a complete horrendous nightmare. As a military veteran I've submitted numerous applications for XXXX XXXX due to XXXX XXXX fraudulent practices I have an application that I submitted on XX/XX/XXXX as of today XX/XX/XXXX I have yet received a response regarding the matter except that it's still in review. Given XX/XX/XXXX Media coverage by DOE regarding military veterans/students that attended and was scammed by XXXX XXXX XXXX that matter was discharged. I've also submitted PSLF application numerous times in which I qualify for that ( the latest submission XX/XX/XXXX ), as of XX/XX/XXXX I havent received any notification status on that as well. By being a military veteran and a current civil servant employee, this is beyond unprofessional to keep a matter lingering for this long especially when I hear " thank you for service '' when I called to inquiry about my applications at this point people only saying that to feel somewhat patriotic but to continue to string along a military veteran the organization isn't any better than the organization XXXX XXXX that defrauded them. That is a true sign of an organization character, is this how you thank a military veteran for their service? I have filed numerous complaints with the CFPB and my local representatives regrading this matter, even they have been told they must wait an additional 6mths to inquire about my application. Ive been constantly attempting to file a complaint via the OMBUDSMEN on the DOE site since XX/XX/XXXX, when I hit submit the submission page fails, Ive tried on different web browsers, the same thing, when I called in regarding my complaint I was told to keep trying its a glitch in their system. And still nothing resolved.
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01/07/2018 |
Yes |
- Student loan
- Private student loan
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- Incorrect information on your report
- Account status incorrect
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Web |
Older American, Servicemember |
On XX/XX/XXXX our daughter XXXX XXXX and left 3 student loans we had co signed for her to attend college. Shortly after her XXXX we started receiving multiple phone calls from American Education Services demanding payments. When we advised them of our daughter XXXX XXXX the phone calls did finally stop and we heard nothing for awhile until we received a request for a copy of the XXXX certificate in late XX/XX/XXXX to see if the loans would be discharged according to AES. In late XX/XX/XXXX we provided a copy of the XXXX certificate and wrote a formal letter requesting discharge of the loans. As of this writing all we have received is a copy of the promissory notes and not a formal written explanation as to why these loans can not be discharged since she XXXX XXXX. As a Military Vet who served this country honorably for 24 years its horrible to be treated so unfairly and without a genuine explanation. We are stilll trying to get over the tragic XXXX of our daughter and to have this held over is nothing but more stress and anguish.. Further information is below :..
XX/XX/XXXX AES notified all 3 credit reporting agencies the 3 AES loans were closed.
XX/XX/XXXX AES notified us the loans were in forbearance for the next 60 days XX/XX/XXXX AES notified a 3 credit reporting agencies the loans were 60 days overdue and reopened the loans in a separate filing with all 3 credit reporting agencies cutting my credit score over 90 points. As of XX/XX/XXXX my understanding from AES was the loans were never discharged but their poor credit reporting led us to believe no payments were due.until we received a letter on XX/XX/XXXX stating the payments would resume in XX/XX/XXXX. AES needs to communicate clearly on what were suppose to do and not damage a credit report because they can on a dialy basis.....
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12/06/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Struggling to repay your loan
- Problem lowering your monthly payments
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Web |
Servicemember |
In XXXX XXXX I became unemployed and asked XXXX XXXX XXXX to recalculate my payment, they did it and made the payment much higher even though our income was a lot lower due to me being unemployed. Also back around 8/2017 they approved me for a unemployment deferment, then they took it off for no reason and without my permission put me back on repayment status at a high rate, so I called into customer service and they asked me to send in another unemployment deferment and I did then they approved it which I have copies for starting XX/XX/XXXX. Why would I want it to start in XX/XX/XXXX I am unemployed now. Then XXXX XXXX without my permission put me on a forbearance for a month which is higher interest than the unemployment deferment. Also during this time with all this going on they kept changing and increasing my payment amount. Also I was on the public loan forgiveness and they have n't added any payments that I did make toward the 120 payments. They keep messing with my loan and not responding to my emails. And when I call the customer rep they tell me different stories. Like one customer rep said for me to apply for one of the income contingent payment and I would have a XXXX payment, that was not so they as I mentioned early increased my payment by double or more. I was giving a lot of misguided and false information. Also in XX/XX/XXXX they took off my parent plus loan and said it was transferred so that one loan showed transferred, but now we are in XX/XX/XXXX and they have it back on there. Why would they put that is was transferred even though it was n't. I have kept my paperwork and taken screenshots of my account where they keep changing things. I have three loans with them and the parent plus loan is one of them. Please do something about this. It is very stressful to deal with.
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07/25/2016 |
Yes |
- Debt collection
- Non-federal student loan
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- Disclosure verification of debt
- Not given enough info to verify debt
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Web |
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XXXX sent over several student loans to a collection law firm to collect on even though I never purchased or signed any paperwork with National Collegiate Trust which I complained about to them twice. Per FDCPA, the owner of the debt must show proof that they own it before they demand any money for it. XXXX failed to send me the proof of ownership that I asked for but instead they decided to send it to a law firm where it could be sued on. I also spoke with XXXX XXXX XXXX and they acknowledged they had the loan before but none of the information was on the paperwork I received which is unacceptable. I never signed any paperwork or borrowed any money from XXXX XXXX XXXX either which they said to deal with National Collegiate Trust because they no longer have the loans. I do not see any ownership information from National Collegiate Trust or XXXX XXXX XXXX, I received a promissory note that states XXXX XXXX XXXX and then letters from the law firm that states owner was National Collegiate Trust but no explanation as to how they own this debt which is a requirement and I sent a letter asking for this information but I only received a promissory note and bills, nothing else and I asked for several issues to be resolved in the validation of debt that I sent to the law form on XXXX/XXXX/16. I did speak to a FDCPA attorney and was advised this debt is uncollectible without proof of ownership and no one can take legal action against me on this debt and it will need to be removed from my credit report. National Collegiate Trust and XXXX are trying to commit fraud against me. I have the copies of all of the complaints I have against XXXX as proof. National Collegiate Trust can not collect on this debt without ownership and that information must predated the day it was sent to the collections law firm.
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01/28/2022 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have been part of the XXXX program for over a decade and on XX/XX/XXXX I received loan forgiveness. Under the waiver program announced on XX/XX/XXXX by President Biden I have made additional qualifying payments in total 144 in a program at required 120 payments. I talked with Fedloans, my servicer and the Department of Education directly.
My initial call to Fedloans regarding the refund was on XX/XX/XXXX with - XXXX ( employee ID XXXX ) where she informed me that refunds take 2 weeks to 2 months from the department of education. She told me to contact the DOE directly and gave me their number. On XX/XX/XXXX I contacted the DOE and spoke with XXXX XXXX case number - XXXX ) where she told me that the DOE does not process refunds but the XXXX department within Fedloans would process it. On XX/XX/XXXX I called Fedloans again and spoke with a supervisor XXXX ( employee ID XXXX ) who assured me that the repeat employment verification form that I submitted on XX/XX/XXXX needed to be processed and then the refund would be issued. He again stated that refund windows are 2 weeks - 2 months. I called twice after that on XX/XX/XXXX and XX/XX/XXXX was told my refund was still in process. I called again on XX/XX/XXXX, after the 2 month process window from the original call request and was told by XXXX ( employee ID XXXX ) that the repeat employment verification form was denied and that there is no refund because my forgiveness effective date was XX/XX/XXXX. This was despite acknowledging that my loans were not forgiven until XX/XX/XXXX well after the waiver had been introduced. I would refunded for the 24 additional months of payments that I made under XXXX. Many of those months occurred during the COVID forbearance but XXXX I made payments totaling {$9400.00} that I would like refunded immediately.
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10/04/2019 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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Starting in XX/XX/2019, I was so far ahead in my monthly payments that I was allowed to stop making payments for a few months. I received a summary of my accounts with this information monthly, with the date of when payments would need to start again.
So in XXXX and XX/XX/2019, I stopped automatic deduction from my checking account. Each month, I paid a large chunk of money on one specific loan in an effort to pay it off. I successfully paid in full one loan in XXXX, and received a " Paid In Full '' letter in the mail a few days later. My plan was to, each month, make a payment for one specific loan to pay it off, and by the time my paid ahead staus was finished, I should have 3 loans paid off.
However, on XX/XX/2019, I received correspondence that my loan terms changed, and suddenly I was mandated to make payments again starting this month. When I called for further clarification on XX/XX/2019, the customer service representative informed me that my paid ahead status was canceled PER MY REQUEST. I assured her that I had not made that request ; in fact, I had not spoken to anyone at fedloan in months. The representative shared with me that the important information that should have been documented in my account, such as the identification number of the representative who made such change, was missing. This is alarming to me, that someone at fedloan made changes to my account WITHOUT MY CONSENT. This is the reason for my complaint.
The representative did submit a request to reinstate my paid ahead status ; however, this will take time to process. In the interim, I have to make the mandated payments for XXXX, and possibly XXXX, and my plan to have 3 loans completely paid off by spring is no more. I am angrier, however, that someone at fedloan made changes to my account WITHOUT MY CONSENT.
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12/19/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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After graduating XXXX XXXX in XXXX 2017, I submitted a request for an income-driven repayment plan with my prior loan servicer ( XXXX ) which was approved with a payment of {$0.00}. When I began my residency in XX/XX/XXXX, I applied for PSLF as I would be working for a XXXX XXXX. I was accepted at that time but switched to a different loan servicer, XXXX. I then received notice that I would need to begin paying back loans on the standard repayment plan. After spending much time on the phone, I was told that I would need to reapply with the same form for an IDR plan again. Their explanation was that my prior servicer did not forward that information to them. Some time later, I receive notice that I was rejected for IDR plan since I did not supply my spouse 's income information. I do not have a spouse. Again, after another phone call during work hours in my XXXX XXXX, I was able to correct this information and get approved. I received an email confirming my enrollment in an IDR. However, this IDR would not go into place until at least 1 month after my grace period ended. Somehow, even after submitting my income information, I received a bill for over {$2000.00} to be paid one time before my IDR would begin. XXXX 's explanation is that their bills are made 28 days prior to due date. So, because of their error, I was forced use forbearance and capitalize my loans once again. I am actually calling XXXX right now to correct the type of IDR they have given me. This experience is not unique. At least 4 other residents in my program have had the exact same experience. It is unacceptable that it takes 6 months or more to correct this issue. Working people do not often have the luxury to make this many phone calls. I also believe more interest is accruing as a result of these practices and errors.
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02/05/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
Servicemember |
In XXXX I filed bankruptcy after my husband and I separated. PHEAA claimed they were awarded a judgment against me while I was in bankruptcy however I never received notification and neither did my lawyer. In XXXX XXXX, I started contacting my student loan servers as advised by my lawyer once my bankruptcy was discharged. I was advised by PHEAA that I was I default and would have to go through a 9 month program. I advised the individual that I was recently discharged at which it had not been 30 days yet so how could I be in default already. I requested information about notification of this default in which he gave an address that was a year old. My lawyers updated my phone and address information once my bankruptcy began. The notification of default was sent a month after my bankruptcy was filed. I agreed to sign up for the program, faxed over my paperwork and then told it could take up to 6 weeks for approval. On XXXX XXXX a month later I was approved. I was told to go ahead and make my first payment and my direct debit would be in place for the payments going forward. Since then I have talked to XXXX other representatives because my direct debit was never set up. Today I received a report of default on my credit from PHEAA. They are closed of course and I am sure this is because no direct debit from them has processed through my account. This is tremendously disheartening I feel like they are intentionally doing this to ruin my credit and garnish my paycheck. I wish there was another way to make my payments through anyone but PHEAA and XXXX they are the worse with customer service. XXXX is even more difficult because everytime I talk to someone there I 'm told something totally different. I wish the retail market never crashed back in XXXX. I would enough income by now to pay them off
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12/09/2016 |
Yes |
- Student loan
- Non-federal student loan
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- Dealing with my lender or servicer
- Having problems with customer service
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Web |
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I have recently discovered that AES has been billing me for the student loan that I have not borrowed. I have not taken a college course in California and have not taken out a student loan, private or Federal, from a college in California, especially from XXXX XXXX University even though I was admitted to XXXX XXXX University in XXXX XXXX, CA in 2005. I withdrew within a few weeks before the semester started and I did not take out a student loan. For many years, I have requested AES to provide the details about this student loan that AES has been extorting money, interests and fees from me. AES has long been non-responsive regarding the matter. Recently, I discovered its flaw and contacted AES to correct the errors. AES responded by stating that it mailed out the Affidavit Form to file for the fraudulent ID theft as the formal procedure to deal with such an issue. I waited for a few weeks but the Form was not in the mail. I contacted AES again and it stated the same that the Form was mailed out while AES has been waiting for its return, without which AES would continue to bill me.
AES has fraudulent been forcing me to pay for the loan that AES claims I owe and now it demands that I am responsible to prove that I do not owe the loan while AES continues to illegally extort money from me. How injustice! I have submitted the document per AES request pending its review. Meanwhile, I do not wish to continue paying for the student loan that I do not owe and can not risk to have AES ruin my credit histories. I would like your assistance to resolve this issue quickly without any further harm to my credit scores and financial obligation for some loan I do not we. I would like to get my full refund of about {$39000.00} in debt, interest and fee payments AES has been extracted from me. Please help.
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07/27/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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When I first learned I was eligible for PSLF in XX/XX/XXXX, I immediately contacted FedLoan Servicing to transfer ALL my federal student loans to FedLoan so I could participate in PSLF. A FedLoan rep talked to me on the phone while I logged onto StudentLoan.gov and made the request. I also signed papers Fed Loan sent me. I clearly stated I no longer wanted any in-school deferment and signed a waiver.
However, FedLoan only transferred and re-consolidated {$94000.00} of my federal student loans. In XX/XX/XXXX I discovered XXXX/XXXX XXXX XXXX still held approximately {$32000.00} in federal student loans. I immediately contact XXXX and FedLoan Servicing to request the loan be transferred to FedLoan and re-consolidated to participate in PSLF. I resumed making payments on those loans in XXXX or XX/XX/XXXX, and have continued making payments to this day.
It took FedLoan seven months ( and over six phone calls and three complaints ) to finally transfer my loans. The loans were transferred XX/XX/XXXX.
Despite filing frequent ECFs, FedLoan has refused to designate any qualifying PSLF payments towards those loans. The first time I called about this, a manager told me she had no idea why those loan payments were not counted towards PSLF. She told me she would start a six month review.
When I called today, a representative told me those loans had been put into an administrative forbearance from XX/XX/XXXX to XX/XX/XXXX, and again in XX/XX/XXXXto XX/XX/XXXX. The loans had not even been transferred to FedLoan at that time, they were still with XXXX. BetweenXX/XX/XXXX and XX/XX/XXXX I made repeated requests to XXXX and FedLoan to transfer the loans and reconsolidate for PSLF. I made payments during the time, worked full time at a qualifying job, and was not in school.
My FedLoan account number is XXXX.
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09/03/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I have recently leaned that some students can make retroactive payments on their Fed Loans. I contacted Fed Loan today and was told that I can not make retroactive payments from XX/XX/XXXX to XX/XX/XXXX because I was in deferent while in school. This is not true. I was never billed for the loan during their set up period.
Fed Loan has had me in deferent or forbearance for two years and I had to file a School Related Deferment Waiver Form to come out of deferment for incorrectly being placed there while I was making payments. I was never allowed or afforded the opportunity to make retroactive payments from XX/XX/XXXX to XX/XX/XXXX and was never billed for this period. From XX/XX/XXXX to XX/XX/XXXX I made payments without being billed.
Then my loan was transferred to XXXX then some other company, then Pheaa, then Department of Education then XXXX then Fed Loan. This all occurred from XXXX to XXXX. During this time, I was in school and making payments since XX/XX/XXXX. My loan was not payable until around XX/XX/XXXX ( as per the Direct Loan letter ) when I was sent to XXXX XXXX.
In XXXX I asked to make payments but was told that the program was not set up and payments will be sent back to me. In XXXX a financial person on TV said to make the payments ASAP. I called XXXX XXXX ( Fed Loan affiliate ) at the time and was told how much my payments were, but no payments were due, and no bills were sent out. I still made the payments by what Fed Loan told me over the phone.
Please review my paperwork. I had the same XXXX XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX and I transferred to another XXXX XXXX XXXX. I work for the XXXX XXXX XXXX
I would like the opportunity to make these retroactive payments from XX/XX/XXXX to XX/XX/XXXX. Thank you for your time and consideration in this matter.
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08/06/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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I went to college in the XXXX. I consolidated my student loans into Federal Direct Loans XX/XX/XXXX, XXXX. I have consistently been on income driven repayment plans for the last twenty years. On XX/XX/XXXX I should qualify for forgiveness of the balance under the 20 years of repayments. I have been reaching out to Fed Loan Servicing for months and been given the run around. Most of their customer service representatives state that they are not aware of this program, only PSLF, of which I am not at ten years yet.
StudentAid.gov clearly states that : Any outstanding balance on your loan will be forgiven if you haven't repaid your loan in full after 20 years. under income driven repayment plans.
On XX/XX/XXXX, I received the following email after yet another inquiry on how to apply for forgiveness : Thank you for contacting FedLoan Servicing!
We are showing that you chanced Income Driven Repayment ( IDR ) plans from the Income Contingent Repayment ( ICR ) plan to the Revised Pay As You Earn ( REPAYE ) repayment plan XX/XX/2017. By changing your IDR plan you started the IDR forgiveness time frame over. With the IDR forgiveness your loans would be forgiven and may be taxable.
Sincerely, XXXX FedLoan Servicing This is absolutely not okay. FedLoanServicer changed my plan in XXXX - when I only had four years left to go and now they are telling me that this means the clock started over and I now have an additional 16 years on top of the 20 I have already paid.
Both plans are IDR plans ( what I was under before, and currently ). Nowhere does it say that switching between income driven repayment plans will mean you start another twenty years.
I have completed all the requirements asked of me to have the remaining balance forgiven, but FedLoanServicer is not allowing me to do that.
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10/22/2021 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Received bad information about your loan
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Web |
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In XXXX of XXXX I began preparations to move from XXXX to XXXX New York. I called myfedloan to get clarification about qualifying employment as I began my job search. Specifically, I wanted to know about the hours requirement for working for a qualifying employer, as I was seeing part-time and per diem options. I was confused by the language on the myfedloan website that used vague words such as " generally '' when explaining the hours requirement for qualifying employment and hours. During this particular phone call in XXXX of XXXX, the representative I spoke to from myfedloan assured me that as long as I worked at least 30 hours a week at a qualifying employer, it would count towards my loan forgiveness. I then accepted a job at 32 hours.
This representative obviously misspoke, as I have since learned you can only work 30 hours for qualifying employer if that is the sum of TWO separate part-time jobs, but that if you are only working 1 job at a qualifying employer it has to be at least 32 hours, OR whatever the employer considers full-time. This was NOT explained in that phone call where I asked for help understanding this policy.
As such, my recent application was denied because according to my employer, 35 hours was considered full-time. Something I was not aware of until they completed the PSFL form, since in my offer letter it did not indicate I was part-time, I was 32 hour exempt employee.
This was SO confusing, and I potentially lost almost a year of working at a qualifying employer because of confusing information on the website and misinformation from a representative who was supposed to help guide me and clarify the loan forgiveness process. Not only that, myfedloan is not responding to my appeal and refuse to consider approving me for the time worked. Please help!
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03/21/2018 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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I visited the XXXX XXXX XXXX website over a month ago to get an interest statement. I also learned that my payment amount was increasing. While on the website I went to the manage repayment section to see about getting assistance or learn why the amount had increased. I contacted the office and they explained that due to a program I was on it has now expired that my payment increased. Not sure what program that was, they would never say. I asked how to lower the payment back down and they stated they would research. I received an email that my case was still under research a month later. I still have not heard back from the servicer regarding my request. Because I had not heard back regarding the amount, I checked my account to see what was charged and I noticed that XXXX payment had not cleared my account ( this payment is on auto debit and has been for years ). Today I check my account and learned that the servicer has debited my account {$480.00} without any notice to me of doing so causing my account to be overdrawn. I still have yet to hear from them regarding the payment amount increase. I tried calling their office today but learned that they are temporally closed through the automated system. I consider this transaction to be unfair. Im trying to get assistance to lower and not only am I double charged for their error, I have a much higher amount. If they were going to debit my account in that amount I should have been made aware of the charges. I dont have that amount of money to pay at one time for a loan that doesnt even pay down the principal!!! I want one of the payments refunded. I agreed for the monthly amount to debit on a certain date. It was their error for it not to debit. I also would like to know where that status of my request for lowering the payment stands.
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08/25/2017 |
Yes |
- Student loan
- Federal student loan servicing
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- Dealing with your lender or servicer
- Trouble with how payments are being handled
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Web |
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This is not the first complaint I have submitted about this company. I switched my servicer to FedLoan for the PSLF program. Earlier this year I submitted annual documentation to decertify my income based repayment plan. My payment went from $ XXXX/month to {$580.00}. When I called to complain about this, no one could ever explain to me how this happened. My income did not increase significantly and I had been at the same job. I was assigned a " borrower advocate " at FedLoan. I was put into a REPAYE plan with a payment of only {$200.00}, which I felt was an interest only plan. In XX/XX/XXXX, I found out that my husband also has a significant amount of Federal student loans. I spoke to this " advocate '' about this and she sent me the forms to reapply for the IDR plan. In the meantime, I again received another bill for the {$580.00} which I have repeatedly told them I can not afford. I filled out the form ( earlier this month ) and emailed it directly to the " advocate '' along with our tax returns. Last Friday XX/XX/XXXX I received an email saying they could not process my request due to " missing information '' and that I would be getting a letter telling me what was missing. When I tried to log onto the website to see the letter, the site was down. Yesterday I emailed this " advocate '' and today I left a phone message- no response. Today I got a letter in the mail from FedLoan not saying anything about missing information but that hey could not process my IDR request because " the version of the form you submitted is expired. '' Then I received a letter saying my account had been placed in forbearance to give me time to figure this all out.
I am someone who has never been behind on bills and has always had excellent credit, and I do not need it destroyed by FedLoan Servicing.
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