Advantage Recovery Group, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/24/2017 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • LA
  • XXXXX
Web
Last Year on X/XX/2016 I hired XXXX also known as XXXX to do marketing for me. In XXXX , Florida XXXX They said I had to have a different website they could not do marketing on my website. They were going to refund my money. Then they informed me that they could build my website. On X/XX/2016 I paid them {$1000.00} with XXXX and XXXX XXXX . They did not refund my {$230.00} they said they would build SEO into my website. O n X/XX/2016 the y finished the website. I paid the balance {$1000.00}. At first I looked at the website and I thought it looked good. Then I started working with the website and it was broken, they also told me I could change my website to any of the options of the Wordpress template. I could not. I could only have revolving photos that looked like video, and the thumbnail photos on the gallery pages if you click on them they would enlarge, however they would not go back to small you would have to click out of the website. I tried to change not and then they said I could not change it. When they made the website they talked to me all of the time and then after it was finished there was no customer service. They would not answer me. One person sold me the site another person XXXX made the site with me and then there was another person I was supposed to communicate with who never answered me. After trying for 2 months with incompetent customer service and a broken website. I said I am out of this website. The man I was talking to said he was sorry for all of the issues. I went bak to my old website. I then disputed all of the charges with XXXX XXXX and XXXX ( they had XXXX ) So XXXX and XXXX XXXX had to agree to refund my money. They refunded all of my money. Last week I received letters from a collection agency : Advantage Recovery Grou p, XXXX XXXX XXXX XXXX XXXX , XXXX , FL. XXXX ( XXXX ) XXXX . ( XXXX ) XXXX They said that it does not matter that my money was refunded from XXXX XXXX , that means nothing and they will not call XXXX XXXX . They said that is the same as calling the police. ( If something happens I call the police not in this instance ) . XXXX XXXX the man at Advantage Recovery Group said my dispute is the same as not paying. They will tell the credit bureaus and it will be on my credit report if I do not pay for the scam website. {$2000.00}. For that amount of money I should have great customer service and a website that worked. They are sending me the contract that I signed, plus other communication with XXXX the website and the customer service should be good and it was horrible.
11/28/2023 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CA
  • 91741
Web
11/28/2023 No
  • Debt collection
  • Payday loan debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • CA
  • 91741
Web
10/04/2019 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • CO
  • 80214
Web