Advanced Recovery Systems, Inc. (PA) CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
07/17/2019 Yes
  • Debt collection
  • Other debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • NJ
  • 077XX
Web
We are a XXXX firm who handles bill payments for our client as such we will receive notification from Vendors at times. When a client of ours had their Controller leave unexpectedly XX/XX/2018 it was at the beginning of a new lease. Things went awry in the process. the lease was turned over to 2 collection companies payments finally showed as of XX/XX/2018 when the 2nd collection company XXXX XXXX received the payments made to the first and posted into the system of XXXX. The client has made regular payments. XXXX has cancelled their agreement with Sage company. Now a 3rd company Advanced Recovery Systems ( ARS ) has since taken over the collection of the debt. ARS does not have accurate balance information and they call our office and yell and scream and demand a payment is to be made without a valid amount even to start the process. We also receive emails from the company. XXXX XXXX Executive Vice President Advanced Recovery Systems , Inc . XXXX XXXX XXXX XXXX, XXXX XXXX XXXX XXXX XXXXXXXX, PA XXXX XXXX XXXX EXT XXXX FAX XXXX XXXX is not the person who calls as we are told he is the executive VP of the company and collection agents make the calls and they are not allowed to email or make agreements. only call and be nasty and demand payment on a disputed amount with no back up to justify the amount still.
03/24/2021 Yes
  • Debt collection
  • Other debt
  • False statements or representation
  • Attempted to collect wrong amount
  • NY
  • 10461
Web
02/14/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 34639
Web
02/14/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • FL
  • 34639
Web
01/30/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Called after sent written cease of comm
  • NY
  • 13104
Web Servicemember