Acquired Assets, Ltd. CFPB Complaints

2000 Latest Complaints

Date Received	Timely Response	Product	Issue	State / Zip	Submitted Via	Tags
05/18/2017	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	AE XXXXX	Web	Servicemember
Good afternoon, upon pulling my credit I notice an account on my credit that I had not seen before and so I contacted the consumer finance and tried to dispute the information listed but was told that this was a legal debt. I then contacted the collection agency and asked what was the debt in regards to? As it turns out the debt was in regards to an insurance claim that was with a rental car that should have been paid by my insurance company. Apparently their was some miscommunications with my car insurance company XXXX and the bill was not paid when it should of been paid. I was able to reopen the claim with my car insurance company who then paid the bill on XXXX XXXX XXXX . I spoke to a XXXX XXXX XXXX with XXXX XXXX XXXX who told me that he was only removing the debt from my report because he was doing me a favor, I told him no this debt should of never been on my credit as I never received any notification and that it should of been paid by the insurance company prior to the current date that it was paid. XXXX XXXX then told me that he will jo longer be removing the debt and that he did not have to do anything and proceeded to hang up the phone as I was speaking. I then called back and no one answers the phone, I placed a second call using my XXXX number and followed the prompt using the key pad in order to get to the receptionist so I can ask to speak to a manager or someone in charge. The person whom answered the phone stated that she was the owener but would n't give me her name after asking her to provide it many times ( recorded ) I proceeded to inform her that she is being recorded and that I will be filing a complaint to the CFPB and she informed me that if I wanted her help that I need to be quiet and that I just do n't know how to shut up. She refused to give me her name and told me that I can look it up. She also stated that when I file my complaint that I will still have to call her back after so I can go ahead and file the complaint. I informed her again that she was being recorded and that I am at work in the XXXX with withnesses around me and that I was not being disresptful and that as a debt collector she is suppose to provided her name but she continued to refuse and proceeded to hang up her phone on me. Also I would like to add that XXXX XXXX stated that he does n't have to do anything and that all he has to do is write that the account was satisfied. The account was more than satisfied it was paid in full by the insurance company as soon as they realized that the bill was not paid. I find that this is a very disgusting way to treat a person who did everything necessary to ensure that the right thing was done. If I did n't care about this I would of just left it and not try my hardest to get the matter resolved.
05/27/2017	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	CO 811XX	Web	Older American, Servicemember
My name is XXXX XXXX is XXXX XXXX I entered into an agreement with a Reservation System for use by my company XXXX XXXX XXXX . After setting up this system I was informed that I must use XXXX XXXX XXXX who operate XXXX a system for processing credit card payments. However I was not happy with any of the systems thus I cancelled everything with the XXXX XXXX , the Merchant Services which includes XXXX within weeks of the original set up date. XXXX continued to collect money from my XXXX XXXX Bank Account, I telephoned them every month to complain saying that my account with them had been cancelled they finally they told me to put my cancellation in writing which I d id ( letter a ttached. ) I made a complaint to my bank XXXX XXXX and they told me that they could not do anything to help me. XXXX continued taking money from my account until I eventually decided to close the account and move to another bank. XXXX sent my file to a Collection Agency Allen and Associates who tele phoned me and threaten me with " ACTION '' if I did not pay up. They sent me a letter dated XXXX XXXX XXXX to which I telephoned in response spoke to XXXX XXXX , who told me that they have documents proving that I owe money. I asked her to send me copies of any documents showing that I owed an money. I have not received any further communication from them until I hear from XXXX XXXX that my credit record had been compromised. I disputed the charges with XXXX XXXX and have their letter in repl y ( c opy letter attached )
08/07/2015	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt was paid	CA 90275	Web
In XXXX 2011 I had an accident while using a rental car from XXXX corporation. I was assessed a charge for that accident and paid in full in XXXX 2011 using a credit card. I have both the receipt for the payment from XXXX and the credit card statement showing the payment to XXXX. I also have the credit card statement the following month showing my payment of the bill from the credit card company. XXXX somehow did not correctly record the payment and after attempts to get me to pay the bill again and trying to recharge my credit card, sold the collection to a collection agency, Allen and Associates. Allen and Associates contacted me and I provided my proof of payment. One year later I was contacted by a legal firm, XXXX XXXX threatening collection action. I again provided full proof of payment of the outstanding original bill. Now almost two years later XXXX has filed in the local, XXXX CA, superior court a lawsuit for collection of debt. I have tried to work with each of these corporations and provided them with proof of payment with no success. At this point I need to engage legal support in order to demonstrate and counter this frivolous lawsuit. XXXX has also filed a credit default with the credit agencies which is false. As XXXX indicates that any complaint should be filed with the FTC, the FTC directed me to the CFPB. Thank you.
10/25/2018	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt is not yours	GA 30253	Web	Servicemember
A company by the name of XXXX XXXX XXXX has been attempting to collect a debt for a merchant services that was opened in XX/XX/XXXXaccording to them via my credit report but according to a phone call I received after I sent them a validation letter of the debt they stated it was opened in XX/XX/XXXX. Regardless of when it was opened in XX/XX/XXXX it is not possible as I was working on a XXXX XXXX from XX/XX/XXXX to XX/XX/XXXX XXXX XXXX XXXX which can be verified with taxes and I provided them as well. The company they say it was opened with was XXXX XXXX XXXX and I contacted them as asked and they have zero record of me. I requested proof of debt never got it and it still remains on my credit. I researched the original creditor and it would be for credit card merchant machines. This means they would have sent me equipment that would have a traceable merchant code to run credit cards and they could find no matching machined assigned to my name, my business name, or my social security number. This to me would constitute invalidation of the claim of debt. Please advise on my next steps. Thank you.
01/12/2022	Yes	Debt collection I do not know	Communication tactics You told them to stop contacting you, but they keep trying	GA 30062	Web
Allen & Associates based in XXXX XXXX XXXX XXXX, NY XXXX is a scamming fake debt collection company! They create Non existent debt and call to harass even though they have received a letter from me to stop their illegal sneaky tactics! They also will not take any letters you sent them and will refuse them back to the XXXX XXXX so they can claim later that they never received anything from the alleged debtor! I sent them a tracked letter and a Fax and yet they still are trying to call me to harass me, even though they are not supposed to especially since I have told them not to and since this is the law! Also they are violating my right since I am on the DO NOT CALL LIST! This company is running an illegal debt collecting scam and must be stopped and prosecuted immediately!
01/13/2023	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	NV 89523	Web
I just received a letter from XXXX and Associates ( XXXX XXXX XXXX, XXXX, NY, XXXX ) ( XXXX ) who apparently bought debt from XXXXXXXX XXXX in my name personally. They say that I owe {$2600.00} for a year of XXXX for my COMPANY that I did not want to renew for a year in XXXX XXXX XXXX I did not renew the XXXX and the XXXX stopped working inside of a month per what the XXXX firm said was going to happen. This firm has probably done this to many other individuals. Its not even a XXXX an individual would own.
01/20/2018	Yes	Debt collection Other debt	Written notification about debt Didn't receive enough information to verify debt	TX 75070	Web
I sent XXXX XXXX XXXX a letter asking to verify and validate this account in the balance of XXXX and I received no proof of documentation of contracts with signatures. no proof of fair and thorough investigation.
06/02/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	TX 77429	Web
i sent allen and association a debt validation on XX/XX/2016, i never received docs in regards to this account they say i owe, they are violation of fcra and fdcpa i want this deleted from my XXXX credit file
02/04/2016	Yes	Debt collection I do not know	Improper contact or sharing of info Talked to a third party about my debt	CA 92324	Web
my credit report have an account close with pending balance of {$630.00} from Allen Asoc. i do n't what is this. was reported as public record and is affecting negatively my fico score.
12/01/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not disclosed as an attempt to collect	WV 251XX	Web	Older American
I have no idea what this {$67.00} dollar debt is? But if I owe it they need to get ahold of me
01/28/2020	Yes	Debt collection Other debt	Took or threatened to take negative or legal action Threatened or suggested your credit would be damaged	NC 27613	Web

05/16/2019	Yes	Debt collection Other debt	Attempts to collect debt not owed Debt is not yours	CA 94608	Postal mail

05/09/2017	Yes	Debt collection I do not know	Attempts to collect debt not owed Debt was paid	NJ 07657	Web

02/02/2017	Yes	Debt collection Credit card	Improper contact or sharing of info Talked to a third party about my debt	CT 06606	Phone	Servicemember

10/12/2016	Yes	Debt collection I do not know	Disclosure verification of debt Not given enough info to verify debt	IL 60101	Web

09/29/2016	Yes	Bank account or service Other bank product/service	Deposits and withdrawals	VA 23233	Web

05/17/2016	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	VA 23233	Web

04/20/2016	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt was paid	TX 75248	Referral

06/18/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Communication tactics Threatened to take legal action	NY 11204	Referral

06/05/2015	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	CA 91606	Web

03/19/2015	Yes	Debt collection Credit card	Cont'd attempts collect debt not owed Debt is not mine	FL 33575	Referral

03/17/2015	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	CA 91355	Web

03/03/2015	Yes	Credit reporting	Incorrect information on credit report Account status	FL 33772	Postal mail

08/17/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	GA 30144	Web

06/27/2014	Yes	Debt collection Other (i.e. phone, health club, etc.)	Cont'd attempts collect debt not owed Debt is not mine	CO 81008	Web

05/31/2014	Yes	Debt collection Credit card	Disclosure verification of debt Not given enough info to verify debt	UT 84095	Web

05/29/2014	Yes	Debt collection I do not know	Cont'd attempts collect debt not owed Debt is not mine	UT 84095	Web