Ace Motor Acceptance Corporation CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
12/08/2017 Yes
  • Vehicle loan or lease
  • Loan
  • Struggling to pay your loan
  • Loan balance remaining after the vehicle is repossessed and sold
  • MD
  • 21220
Web
I recieved a car loan from XXXX XXXX acceptance in XX/XX/XXXX. The car i purchased was a lemon and I left it parked in front of my home at the address they had on file because when i tried to take it back, the dealership had closed and moved. After repossessing my vehicle after XX/XX/XXXX i was told i was sent a notice of repossession but it was returned. After the vehicle was taken i was no longer contacted in regards to my personal belongings and where i could go to redeem the vehicle. In XX/XX/XXXX, my taxes where intercepted due to failure to have insurance on the vehicle that was repossessed. XXXX XXXX never turned in the tags so they took my taxes because of lapse of insurance from the time the car was taken up until my license was suspended. I never recieved that money back. In XX/XX/XXXX a case was filed against me a lawsuit for the balance of the vehicle plus court costs etc. When i contacted XXXX XXXX in XX/XX/XXXX to email me a letter of repossession to give to XXXX i was not informed about anything pertaining to the vehicle being sold etc. The woman was shocked as to how this mistake happened. After the lawsuit was filed i was then harassed year after year with lawsuits after lawsuits and ive never been served properly. If it wasnt for me checking case search i would have never known about the lawsuits. I reached out to attorney XXXX XXXX in hopes to set up a payment plan because i wasnt sure about repo laws and also i didnt want to risk my wages being garnished but that fell through. I didnt hear anything from XXXX until XX/XX/XXXX I was sent a letter asking for me to update information and i immediately called him. He was very rude and demanding and he also threatened to garnish my wages if i did not fill out the documents. I told him i just started a new job and that i wanted to set up a payment plan he said ok send me the info i need and we will work something out. As soon as i filled out the paper work his entire demeanor changed and he went from trying to work with me to saying that " If you cant give me a substantial amount of money then i cant work with you '' I sent the information that was needed and he continued pursuing me and began garnishing my wages for the FULL amount of the vehicle. He never informed me about the vehicle being sold and not only did he not inform me of it, but he also didnt subtract the amount the vehicle sold for from the amount that was being garnished. There was not any proper communication from XXXX XXXX nor XXXX XXXX. Recently after speaking with a customer service agent of XXXX XXXX i was informed that they never sent out any documents other than the notice of repossession. XXXX XXXX never reached out regarding what the vehicle was sold for and how much i owed after it was sold. The agent was extremely confused about the amount of money the car actually sold for and why i was being sued for so much. I found it extremely weird that after making that discovery less 2 weeks later i recieve a letter in the mail for a debt settlement for less than half of what im being sued for. Not only am i being sued by an attorney i was also told that ace should cease communication with me because it was transferred to the lawyer so if that was the case why am still being contacted by XXXX XXXX to settle the debt? Im being sued for {$11000.00} and harrassed non stop and threatened by XXXX XXXX but i am also being contacted by XXXX XXXX to settle the debt. XXXX XXXX isnt even licensed in maryland to carry out such foolishness.
03/18/2022 No
  • Vehicle loan or lease
  • Loan
  • Getting a loan or lease
  • Fraudulent loan
  • MS
  • 395XX
Web
I have been a victim of identity fraud and people have been applying for loans in my name several loans. I have not had a car loan since 2015 on my XXXX. All 6 negative loans and accounts are not mine. I believe that my former roommate has tried to apply and use my information. His name is forest XXXX XXXX and is currently incarcerated. Please take these negative accounts off whereas I never had any bad scores until he moved in with me. Thank you so much for your time and understanding. XXXXXXXX XXXX XXXX
08/09/2019 No
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • SC
  • 29708
Web Servicemember
They call 4-10 times a day and now they are calling me at my place of work even though they have been told not to on XX/XX/2019.
06/26/2018 No
  • Debt collection
  • Auto debt
  • Written notification about debt
  • Notification didn't disclose it was an attempt to collect a debt
  • SC
  • 29729
Web
02/12/2016 No
  • Consumer Loan
  • Vehicle loan
  • Managing the loan or lease
  • GA
  • 31763
Postal mail Older American
12/21/2014 No
  • Debt collection
  • Auto
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NC
  • 28226
Web Older American
03/21/2014 Yes
  • Consumer Loan
  • Vehicle loan
  • Taking out the loan or lease
  • GA
  • 31771
Web