Account Services Collections, Inc CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
02/07/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • IN
  • 46224
Web
In XXXX XXXX, I rented a vehicle from XXXX XXXX XXXX in Florida to attend a wedding and was involved in an accident, that was at no fault of my own. Within 2 weeks of the accident, XXXX ( the other driver 's insurance ) paid for 100 % of the damages to the vehicle. In XXXX XXXX, I received a notice from XXXX XXXX XXXX stating that I owed for loss of use and an admin fee, totaling {$110.00}. Upon receipt, I submitted the bill to XXXX, in which the call center agent said it would be taken care of. In XXXX XXXX, I called the XXXX XXXX claims agent, XXXX XXXX, on the letter I received in XXXX, to verify that everything was taken care of. I had to leave a voicemail and never received a return call. On XXXX XXXX, XXXX, I received a credit alert stating I had a collection opened on my report from XXXX XXXX Claims for {$87.00}, being handled by a collection company named Account Services. I immediately called XXXX XXXX claims, and left a message for XXXX again and also on their general voicemail line. I also contacted XXXX, who stated that they paid for the loss of use, but not the administrative fee and that they do n't pay administrative fees for any claims period. The XXXX agent also reached out to XXXX on XXXX XXXX and also on XXXX XXXX. I noticed on the collection information that the company listed that my address was XXXX XXXX XXXX, in which it was XXXX XXXX XXXX. I contacted XXXX on the morning of Tuesday, XXXX XXXX, to which I spoke to a very unhelpful and unpleasant individual, who told me that the bill would n't be in collections " if I did n't ignore the notice. '' I told her that the address on the 2nd notice ( after XXXX paid the partial amount ), was sent to XXXX XXXX XXXX, so therefore I could have not known that the entire balance was n't paid by XXXX ( in addition that XXXX never returned my phone call ). The agent asked why did I provide an incorrect address to the car rental company, which I did not and received the 1st notice. XXXX stated it was n't their problem anymore and I needed to contact Account Services and handle it with them. I contacted Account Services and asked for the documentation for the final demand after XXXX 's payment, since I had never received it. Account Services told me that I needed to get that information from XXXX. I called XXXX back again, which they agreed to send the paperwork to me via email, which was not received until XXXX/XXXX/XXXX and I made the request on XXXX/XXXX/XXXX. In the email sent from XXXX XXXX, the claims manager of XXXX XXXX XXXX, is a copy of the check from XXXX dated XXXX/XXXX/XXXX, the original claim information from XXXX XXXX from the car rental company XXXX XXXX XXXX XXXX XXXX ), and also the " final demand letter '' dated XXXX/XXXX/XXXX, addressed to the wrong address of XXXX XXXX XXXX and also an added collection fee. The final demand also states the I have 10 days to pay the balance or it will be sent to collections. There are several issues here ; 1st being that XXXX did not notify me of the remaining balance after XXXX 's partial payment ; 2nd that without proper notification, the account could NOT be sent to collections ; 3rd XXXX used a blatantly wrong address in their subsequent handling of the file. 4th ; the account was sent to collections in XXXX XXXX, yet the final demand letter is dated XXXX/XXXX/XXXX and states that I have 10 days to pay before it is sent to a collection agency. 5th ; the final demand was emailed on XXXX/XXXX/XXXX, which did not allow we the ability to comply with the 10 days. 6th ; Collection fee was added to the final demand, with a note that another 30 % collection fee will be added
07/03/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • TX
  • 751XX
Web Older American, Servicemember
I made a call about my mothers account XXXX XXXX XX/XX/XXXXto Account Services USA after XXXX XXXX XXXX told me to contact them to find out about her hospital bill. So on XX/XX/XXXX at XXXX XXXX I spoke with a XXXX XXXX XXXX XXXX XXXX who was in charge of the case at Account Services USA. XXXX XXXX began the convo with a rude tone telling me she owed a balance of XXXX and it needed to be payed which I understood. The issue is I had been paying XXXX a month to Account Services and he said I was not. I explain to him my mother is on a payment plan and it gets drafted out of the bank monthly so I wanted to know why was it not being applied to the past due balance because my mothers XXXX was being denied since it was not showing it was being payed nor on a payment plan.

This is where he becomes very rude and demanding. He first said they do not take payment pans because someone can pay for 2 months and stop paying after the XXXX. Then said go get a title loan out on my car or borrow the money from a friend/family so I can pay them if my mother wanted the XXXX. I kept asking well does he know where the XXXX a month she has been paying over a year is at since XXXX told me to call Account Services USA was dealing with it. He still said no he did not know about the XXXX a month nor any account being paid to them but kept on with the same tatics about paying the past due bill.

He finally said they take payments since I said she only could pay in payments but I before I set anything up I wanted to know where is the money that has been withdrawn monthly? He said I need to get with my bank or hospital to find out cause he did not know. He then said he had to go because he had a important call waiting but call back when I find out anything or was ready to pay in a very rude manner then hung up.

After getting back with XXXX XXXX they told me the months that Account Services were drafting my account but it was only being applied to one outstanding bill instead of I believe 4 all adding up to XXXX.

I was told to have them combine them so it all gets paid off and is in a payment plan so my mothers XXXX can go on as schedule hopefully. I called back and explained everything and a very nice man told me XXXX XXXX was handling the account but was not in the office. He then said he could have XXXX XXXX call me back but I asked to speak to a supervisor since I explained to him how rude he was. A woman came on who was very nice. I told her all of the above and she pulled up everything in less than I say 3 min. She put all 4 bills together and said it would be on the payment plan. She apoligized for what I went through and could not understand why he had a issue since it was very simple. All I gave her was my mothers name, d.o.b, phone and address. I gave XXXX XXXX her Social after he asked me for it and he had the same info but yet could not help. Mind you when I told the " supervisor '' my mothers Social she stopped me and said no since something about HIPPA. XXXX XXXX had no issue asking for my mothers Social just to let you know.

Anyway she said all four bil ls will be mailed to me showing its getting paid by payment plan and if the Hospital had any issue to call them.

03/18/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 78109
Web Servicemember
I am a veteran who received prior authorization to go to the XXXX XXXX XXXX on XX/XX/XXXX since I had just had a XXXX and was having further symptoms. I never received a bill from anyone other than the ambulance service in all this time and that is the only reason I knew the VA had not paid yet. The VA informed me that the hospital had not sent them a bill and the only bill they had was the ambulance bill. I had a very hard time getting the hospital to cooperate even though I had given them all the information they needed to bill the VA upon arriving on XX/XX/XXXX. The VA finally received the bill and paid them. On XX/XX/XXXX, I received a notification from XXXX XXXX that a company had reported an account. The original company is XXXXXXXX XXXX XXXX XXXX but the collection agency listed themselves as I contacted the VA again about this. He and I called the collection agency together and I noticed I was never given the mini Miranda at any point when speaking to this individual. The VA representative informed the collection agency rep, XXXXXXXX XXXX, that it was illegal to double bill the veteran after the VA had paid. XXXXXXXX XXXX lied and said they were collecting on behalf of the hospital. XXXX XXXX went on to say that they would not take it off my credit unless told to by the hospital even though no one ever contacted me about this and I was not worried about it because the VA was paying all the bills. XXXXXXXX XXXX would not listen to either one of us, and when I asked for the phone number to the original creditor, he stated he didn't know it. I then asked to speak to his manager after he was arguing with me in an immature manner, ( I have the call recorded ), and he placed someone on the phone who just repeated himself over and over while refusing to tell me his name. He ultimately hung up on both of us. The VA rep could not understand why this collection agency refused to listen to him and did not know where to go from there. XXXXXXXX XXXX XXXX bills for imaging and is not considered part of the hospital. I verified this after speaking to the billing department at the hospital. XXXXXXXX XXXX XXXX never once mailed me a letter or called me and the collection agency never sent me a letter or called before placing this on my credit. The VA can not get through to this collection agency as they will not listen and say they are not breaking any laws. The collection agency also stated to the VA that a portion has been paid but they want the full amount. This individual does not understand how government payments work and that I am being double billed. If I am not mistaken, by federal law, they are supposed to be giving the mini Miranda as well. This is not how to collect money.
10/09/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75219
Web
Last XXXX I received a phone call to my work phone from an agent of Account Services intending to collect a medical debt from several years before. I was surprised as I had never provided that phone number to this company nor to the doctor 's office, and of course neither permission to call me to my work phone. As the XXXX XXXX ( XXXX visit to the doctor for a check-up that generated XXXX different low amount bills ) provided were performed several years before and I always pay my bills on time, I was quite thrilled about this communication. I did not have record of payment or non-payment of the bill as they were years old, but I had no problem on paying the bills if they existed and were accurate. I called Account Services and requested a debt validation of it before paying the debt. When I spoke with the agent ( a woman ) she never advised me that the request had to be in writing, but stated that the debt validation notice would be sent to me and that then I would pay. I had received previously a letter from the company stating that the debt validation request had to be in writing, but as the collector told me that they would send it right away and that I would pay upon receiving it, she made me thought that collection efforts would stop till such validation was provided and that I would just have to pay once the debt was justified. Since that communication, I never heard again from Account Services, so I figured that they could n't validate the bill or there was some sort of mistake. Last week I was applying for a new apartment lease, so I went to XXXX XXXX to check that everything was in place in my credit report before the credit pull was done. I was astonished when I found out that Account Services has been reporting several medical bills as delinquent. I feel absolutely deceived. This is outrageous. I 've never stopped paying a bill on time. I even told them that I would pay immediately as soon as they proved the debt. I relied on their agent 's word, and in return my credit report is completely destroyed. I hope you can help me with this company
05/29/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Impersonated an attorney or official
  • CA
  • 95035
Web
I hired a lawyer to represent me in a divorce case. I pre-paid a significant amount of & gt ; $ XXXX dollars. The lawyer did not perform and was significantly unprepared for my case, missing discovery items, etc.. Extremely poor performance. They lawyer / firm is now charging me for hours that I do not believe are accurate, and I do not believe that the lawyer/firm performed at all. They are putting an amount of {$5900.00} into collection ( they are the collector ) and it is on my credit report from the XXXX major agencies, and they are trying to harm me with. I have outstanding credit, except for this, and it is hurting my score by approximately XXXX points in the negative. I did not establish a credit line, or agree to the charges in good faith with this lawyer/law firm and sent them a letter of my dis-satisfaction even requesting a refund of monies paid. The fees they are claiming are excessive, and the amount XXXX pre-paid should have been more than sufficient. My lawyer 's performance was so bad, that opposing council was awarded fees from me, and those fees in total were only {$6000.00} dollars. The opposing councils efforts who totally destroyed my lawyer, and the opposing council was/is a top dollar and rated lawyer as a comparison. This opposing lawyer fees are less than what my unprepared and newbie less expensive lawyer and firm are trying to charge. Something is definitely not correct. This is a strong arm tactic trom the lawyer/law firm that damages an otherwise excellent credit history from me. I do not think that they are a creditor, and they always wanted their money upfront and had a credit card from me on file.
08/31/2019 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 752XX
Web
To whom it may concern, Last XX/XX/XXXX Account Services Collections , Inc left a voice message in my personal cell phone asking me to contact them regarding a debt. A few days later ( a week or two ) I called back. A woman picked up the phone and after confirming my old address -from 2 years ago- and my current address, she informed me that I had been called by mistake regarding an old account. That made sense to me, as I had not received any debt validation letter, as they are obliged to within 30 days of starting collections, and I do not recall having ever provided consent to receive phone calls from Account Services ( or provided them my phone number ). This is because I share the phone, with my wife, who has access to my voice messages, and after she heard the message, she got seriously concerned and harassed me with questions. Today, XX/XX/XXXX I received a notification from XXXX that my credit score substantially dropped. As Im currently in the process of buying a car, Ive been monitoring it closely. When I pulled my credit to check it, I was outraged to discover that Account Services has reported a medical debt that Ive never heard about ( not even when I called them! ). This company should definitely get closed. I already had problems in the past with them for inexistent or inaccurate accounts. They have made me lose time and money, caused me public embarrassment, and huge distress.
09/08/2017 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • MD
  • 208XX
Web
We received a letter about collecting a debt from Account Services ( absurdly enough, that appears to be the actual name of the company ). The letter stated that it was regarding XXXX XXXX XXXX and the claim ID is : XXXX. None of this means anything to us as this is the first we 've heard of any of this. So my family member who is also an attorney offered to reach out and get the necessary information to find out what this is about. She called and the person in charge of the account refused to give her any information over the phone as I was not present so then she requested that they send me information about the claim in the mail, just as they did the collection letter. She did not request it to be sent to her or require them to give her any information as they refused, but merely requested that they send the information to me using the address they already have on file for me. The representative refused to acknowledge this request even though she repeated it multiple times so she asked why he was refusing to provide information to the person from whom he was trying to collect a debt and he ended the call by saying that collections would continue. But I will not pay a claim that I do n't know anything about and do n't even know if it 's a legitimate claim on me and he refused to send any information about it, even though he could easily do so since he obviously has my address.
04/03/2015 No
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 78253
Web Older American
UT XXXX XXXX CenterItemized Statements XXXX & XXXX Received XXXX/XXXX/XXXX, and Related PaymentsI received subject itemized statements for services rendered on XXXX/XXXX/XXXX and XXXX/XXXX/XXXX. I paid all invoices received from UT XXXX. But they submitted bill for {$290.00} to Account Services Collections, and placed on my credit reports. Billed to my XXXX XXXX:XXXX {$3700.00} and paid {$3600.00}. Balance due : $ XXXX was billed and paid : {$72.00} - XXXX/XXXX/XXXX, $ XXXX XXXX/XXXX/XXXX, $ XXXX, $ XXXX XXXX/XXXX/XXXX, $ XXXX XXXX to my XXXX Insurance : XXXX/XXXX/XXXX {$2900.00} and paid $ XXXXBalance due : $ XXXXI was billled and paid {$420.00} - XXXXGrand Total Balance due : {$430.00} Grand Total Paid by me : {$700.00} Diff. {$270.00} due meAccording to your policy, the payment made on XXXX/XXXX/XXXX was charged at the time that the XXXX/XXXX/XXXX appointment was scheduled. As you can see, I was overbilled, and overpayment was made for these appointments in the amount of {$270.00}. Therefore, UT XXXX XXXX XXXX owes me {$270.00} for these overcharges. Please remove the collection of these bills, since I have paid all invoices as billed. Furthermore, please refund the amount overpaid. I am also notifying the Better Business Bureau and the Federal Trade Commission of these over billings. Sincerely, XXXX XXXX XXXX XXXX XXXXCc : XXXX Federal Trade Commission
07/30/2020 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78664
Web Older American
This company called account services keeps calling me at all times of the day. When i call back i never get a straight answer. They just me transferMe off to another and i wait in line. When connected they are extremely rude and careless. They dont give any clue as to what this is in regards to. They start asking all kinds of info. Even after i provide to prove i am who i am, they keep asking questions that are impertinent. When i refuse to answer any more, they are arrogant and instead of providing exact info they tell me then i will not give you any not info. As though they have power over me and scare me up. Got information from my bank regarding bad info in my credit history. In checking i see that this company is calling me. While not giving me the info regarding why they are, they have reported this to credit bureaus and more my credit score is severely impacted. Yet they dont clearly tell me who they are? Hope can i trust them with a generic name like Account Services. Please help. As reported, they are asking me to pay upwards of {$1600.00}. For all in knit this may be a XXXX XXXXpany trying to get my info. I am old and i live alone. I am in XXXX XXXX. They must know and thats why they think they can get away doing this.
02/25/2019 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 78216
Web
After reviewing my credit profile on XX/XX/XXXX I identified a discrepancy with account listed under Account Services Collections. I requested a validation on XX/XX/XXXX as this was an account that I did not recognize. I reviewed my credit report again on XX/XX/XXXX and account continues to reflect on my credit report and I have not received any correspondence from creditor to validate these accounts as correctly belonging to me. Therefore on XX/XX/XXXX I sent a 2nd validation letter. Credit report was reviewed again on XX/XX/XXXX and still there were no updates to reflect that account was being disputed and no validation was received therefore I sent a dispute direct to all 3 credit bureaus. Credit report was reviewed again on XX/XX/XXXX and the account is still reflecting on my report and I do not believe the account belongs to me nor that the creditor has HIPAA authorization to access the account nor authorization to attempt to collect on this account and the account continues to negatively affect me. Please strike and remove this account from all 3 credit bureaus until adequate validation has been received proving that this account belongs to me and all information is correct.
06/08/2020 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 78258
Web
To whom it may concern, I've attempted to dispute a collections account on my credit report from Account Services. I never received notification of this collections account until I submitted a dispute through XXXX. When I received the letter from Account Services it provided a website to pay the debt however, this website does not exist. The following message is received when attempting to visit the website " XXXX server IP address could not be found. ". I've attempted to call the number provided on the letter and was sent to a voicemail in which I left a message and have not received a callback. It is unprofessional and ridiculous to provide a false website in your companies letters to consumers and then not return phone calls. I'm in the process of purchasing a home and was attempting to get this resolved ASAP however, Account Services has made this difficult. A business should proof read their customer letters, ensure they're providing correct and accurate information and have someone actually answer calls. I can't even resolve the account because the website provided on the letter is fake. I've been misled. I demand this collection be removed from my credit report.
02/26/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 782XX
Web
After reviewing my credit profile on XX/XX/XXXX I identified a discrepancy with account listed under Account Services Collections. I requested a validation on XX/XX/XXXX as this was an account that I did not recognize as original owner is reflecting as XXXX XXXX XXXX which I have never been associated with. I reviewed my credit report again on XX/XX/XXXX and account continues to reflect on my credit report, is not listed as disputed and I have not received any correspondence from creditor to validate this account as correctly belonging to me. Therefore on XX/XX/XXXX I sent a 2nd validation letter. Credit report was reviewed again on XX/XX/XXXX and still no validation was received and no updates were made to my credit report. I do not believe this account is valid and correct as it does not belong to me nor that the creditor has authorization to attempt to collect on this account and the account continues to negatively affect me. Please strike and remove this account from all 3 credit bureaus until adequate validation has been received proving that this account belongs to me and all information is correct.
12/18/2017 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TX
  • 75241
Web
I sent Account Services Collections an letter on XX/XX/2017 about several ( 5 ) medical debts from the same collector that showed up on my credit report. On that letter I requested that they validate the alleged medical debts due to me being unaware of any outstanding medical bills that my medical insurance covered. In that I also asked that they provide the breakdown of fees including any collection costs and medical charges. I also asked that they please show me a copy of signature of mine with the provider of services to release my medical information as proof. In that letter they said that I was was informed in which I never received such letter. After receiving this letter I mailed directly to XXXX, XXXX XXXX, XXXX and provided them with a copy of my Id and Social. So that information is also not correct. Again as I have prior stated this bill is fraud and due to Identity theft. As I stated prior I have sent the information with my id to them on more than one time.
08/07/2020 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TX
  • 78664
Web Older American
I have come to know that this company is really, really under handed and doesn't follow fair practices. For the same incident, they reported to the credit bureau several times. Now my credit score went down from XXXX to XXXX. When I told them I don't have all the details and need the same, they threatened that my credit score would be XXXX up. They talk carelessly and as though they know that they have their hands around my throat. They are nonchalant and feels like you are talking to superior people and we have to beg. Additionally, I still have not received paper work that was promised to me. THEY NEED TO WITHDRAW THE REPORTS FROM CREDIT BUREAU, UNTIL THIS ISSUE CAN BE RESOLVED IN A FAIR MANNER. Please take disciplinary action on this company, Account Services, USA.. so that they develop some sense of justice and playing fair. They keep calling at all hours of the day with different phone numbers and are rowdy in their talk.
02/23/2019 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75060
Web
On XX/XX/19 the debt collector called 3 times within an hour. After my husband answered, they would not give a company or employee name, simply that they are " Account Services. '' On XX/XX/19 the debt collector called twice in a row, lending to the belief that something was amiss. As I'm home alone, I quickly answered to a number without a name ( a.k.a " unknown caller. '' ) The person asked to speak with my husband, and after asking who they were, I was told they are " Account Services '' and they need to speak with him. After asking what it's in regards to, the man calling said " is he home or not? '' I then asked if he was a debt collector, to which he responded he could not discuss anything with me. To which I responded it is illegal to call back to back ; that it's considered harrassment. He said " ha, uh yeah thanks for your help '' and hung up on me.
03/14/2017 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 75219
Web
Last year Account Services started reporting some old accounts that I had never been communicated before that I owed. After agreeing that they would delete the trade line from the credit reporting bureaus and that I would pay such amounts ( which I did ), I received some written acknowledgments from this companies that the trade lines would be deleted. It 's been several months, and the accounts are still being reported. I was able to contact XXXX and get the trade line deleted ( after spending hours with them on the phone and sending back and forward letters ). With XXXX and XXXX I have n't been able, as they stated that ACcount Services needs to be the XXXX requesting such deletion ( which they said they would, and apparently, they did NOT! ). I 'm outraged. This has been going on for over a year. If this time this is not resolved, I will sue.
06/06/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • TX
  • 770XX
Web Servicemember
Account Services entered into a contract with me agreeing to delete negative tradelines from all credit reports upon paying a past due balance of {$52.00}. I made the payment on XX/XX/2020. I received a letter via email on XX/XX/2020, confirming a deletion request was made to the credit bureaus. After 8 weeks, the negative tradeline had not been removed from my credit reports as promised. The negative tradelines still appear on my XXXX and XXXX reports until this day. The letter from Account Services states it would be removed between 4-6 weeks. It has now been more like 8 weeks. I have contacted both bureaus and have been informed that they only received an update to {$0.00} the balance, not delete the tradeline. I have attempted to contact the Account Services via email to have this issue resolved and they have been unresponsive.
02/27/2020 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 76011
Web Servicemember
On XX/XX/XXXX I had an on the job injury to my XXXX XXXX. Per protocol, I was taken to the ER at XXXX XXXX XXXX XXXX. I later received a bill for {$300.00} for the visit. On XX/XX/XXXX, I forwarded the bill to the Department of Labor and again XX/XX/XXXX. This is the first time I am hearing any type of communication from this collection agency. Account Services is now reporting this as negative account on my credit report. In addition to a significant drop in my score, this erroneous information will flag my military XXXX XXXX and put in my career in jeopardy. I do not owe this debt as it is a Worker 's Comp/ DOL billing issue and I need it removed immediately.
07/18/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Indicated shouldn't respond to lawsuit
  • TX
  • 78109
Web Servicemember
On XXXX XXXX, I discovered an account from Account Services Collections on my credit reports. I contacted them and they agreed to remove this from my reports if I paid the account in full. I paid the account. They sent a receipt and a letter stating that they had requested it be removed from my XXXX, XXXX and XXXX reports. It has not been removed from either XXXX or XXXX as of XXXX XXXX, I disputed the account with XXXX and Account Services Collection verified the account and updated the account to " Paid ''. This was not what was agreed upon. They have used false and misleading statements in order to get me to pay this account in violation of the FDCPA.
01/09/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • MI
  • 48197
Web
I recently looked at my credit report and saw that I had a debt in collections. I would have immediately paid this debt if I had known about it but have never received a notification of it. It was a {$110.00} medical bill that I have since called the hospital about and paid it since it was still in their system, but this debt has negatively affected my otherwise spotless credit report. I need to know where the communications about this debt were going because they were not going to any of my residences since the debt went to the collection agency. This debt has been on my credit report since 2012. I have not been contacted about it since.
03/21/2016 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 75219
Web
" Account Services '' is sending me letter and making threatening calls regarding an incorrect statement. In 2013 XXXX XXXX XXXX contacted me for the same and upon further investigation they suggested that I do n't owe anything and I have a letter stating that they were suspending all collections activity. I tried to explain the same to " Account Services '' and they are unwilling to listen to me and threatening to impact my credit score. My File # XXXX. I need help to resolve this matter as I do n't owe this money however I am being harassed and threatened by this company.
06/17/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 77584
Web
This medical debt that Account Service Collection Agency has been reaged. This debt occurred in XX/XX/2011 and was paid years ago. The debt has been reaged and the collection agency is unable to provide the original documentation of when the debt occurred and actual charges that were assessed. There are 4 accounts and 3 of them are charged multiple times ( 3 for XXXX dollars ). There were only two initial charges which was XXXX and XXXX dollars which were paid.
07/24/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • TX
  • 76227
Web
Account Services is reporting inaccurate/unvalidated information to my credit report. I have sent several letters requesting that the incorrect and unverified information be removed from my file. Account Services has failed to provide me documentation on file that proves the account is accurate, nor have they deleted the inaccurate unverified accounts. I am requesting that the accounts are deleted immediately
09/25/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 781XX
Web
On XX/XX/2016 I filed a dispute with credit reporting agencies after noticing a debt from Account Services was placed in collections on my credit report. They did not attempt to notify me of any attempts to llect a debt, my roghts to dispute, or why they are attempting to collect a debt.
02/06/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 78249
Web
ACCOUNT SERVICES COLLS ARE REPORTING A {$140.00} FOR A MEDICAL BILL FOR XXXX THAT MYH INSURANCE HAS ALREADY PAID. XXXX AND XXXX HAVE SINCE REMOVED THIS DEBT AFTER MY INQUIRING FOR VALIDITY. NO VALIDITY COUND BE PROVIDED AND THE ACCOUNT WAS REMOVED. I NEED XXXX TO DO THE SAME ASAP.
01/21/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 75237
Web Servicemember
I sent a letter to account services regarding account XXXX asking for verification and validation of this account. I was notified that it was verified without any proof of documents in original form with my signature. and no proof of a fair and thorough investigation.
08/11/2017 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Sued you in a state where you do not live or did not sign for the debt
  • NC
  • 28348
Web
After viewing my credit report I found out that a medical bill was sent to a collection company. The medical service was from XXXX and I was insured. They are a third party company and should not have access to my medical information. This is a HIPAA violation.
09/12/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MO
  • 630XX
Web
Never received any warnings. Called me left a voicemail. Didnt explain anything. Tried to call them but they constantly hanging up. Now trying to distroy my credit by opening collection account. Aggressive and uncalled for approach. How is this legal?
07/29/2020 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 78023
Web
I noticed on my credit report a derogatory mark. When i called the creditor i asked to dispute the debt because i never received a bill. On XX/XX/2020 XXXX from the creditors office stated that this is not a valid reason to dispute medical debt.
12/12/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Old information reappears or never goes away
  • TX
  • 78626
Web
A paid account with a XXXX balance with Account Services is still appearing on my credit report and they will not remove it. Please have this removed as it is affecting my credit score and has been paid 3 years ago. The amount paid was {$87.00}
05/13/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 782XX
Web
When I contacted Account Services requesting debt validation pursuant to The Fair Credit Reporting Act as well as The Fair Debt Collection Practices Act, they refused to validate the debt.
12/14/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • TX
  • 77007
Web
XXXX XXXX cra-hippa violation inaccurate information account no knowledge of or not mine sent po number to credit company reporting inaccurate information
03/02/2017 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not disclosed as an attempt to collect
  • TX
  • 78258
Web
Was never called or recieved any written notice of ant debt
07/01/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • FL
  • 33009
Web
06/26/2020 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was result of identity theft
  • TX
  • 78641
Web
04/15/2020 Yes
  • Debt collection
  • Medical debt
  • Took or threatened to take negative or legal action
  • Threatened or suggested your credit would be damaged
  • TX
  • 75211
Web
02/20/2020 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • GA
  • 30308
Web
01/18/2020 Yes
  • Debt collection
  • Credit card debt
  • Took or threatened to take negative or legal action
  • Threatened to arrest you or take you to jail if you do not pay
  • TX
  • 78586
Web
04/18/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account status incorrect
  • MI
  • 48205
Web
02/07/2019 Yes
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75134
Web
01/28/2019 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt was paid
  • TX
  • 75134
Web
01/03/2019 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Account information incorrect
  • MI
  • 48219
Web
12/04/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt was already discharged in bankruptcy and is no longer owed
  • MI
  • 48224
Web
09/06/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 78253
Web Servicemember
09/05/2018 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TX
  • 75070
Web
07/03/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MI
  • 48036
Web
06/08/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48076
Web
06/07/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48035
Web
05/15/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • MI
  • 48315
Web
03/29/2018 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • MI
  • 48021
Phone
03/01/2018 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 75050
Web
01/08/2018 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • MI
  • 48235
Web
12/18/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75067
Web
12/16/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • TN
  • 37013
Web
10/23/2017 Yes
  • Debt collection
  • Medical debt
  • Communication tactics
  • You told them to stop contacting you, but they keep trying
  • TX
  • 75068
Web
09/20/2017 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • MI
  • 48207
Web
09/11/2017 Yes
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
Phone
08/18/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75089
Web
05/30/2017 Yes
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • TX
  • 78239
Web
05/23/2017 Yes
  • Debt collection
  • Medical debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • TX
  • 75002
Web
04/03/2017 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • NJ
  • 07738
Web
03/27/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was discharged in bankruptcy
  • MI
  • 48423
Web
03/27/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • NV
  • 89113
Web
02/18/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 78249
Web
02/06/2017 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48335
Web
01/03/2017 Yes
  • Debt collection
  • Credit card
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • KS
  • 66048
Phone
11/22/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 75035
Web Servicemember
09/26/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt resulted from identity theft
  • TX
  • 78754
Web
09/21/2016 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 75052
Web
09/16/2016 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 78210
Web
09/10/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 76021
Web
09/06/2016 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 78255
Web
08/10/2016 Yes
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Contacted me instead of my attorney
  • TX
  • 78210
Phone Older American
07/01/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 75024
Referral
05/12/2016 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75063
Web
11/04/2015 Yes
  • Credit reporting
  • Incorrect information on credit report
  • Personal information
  • MI
  • 48124
Web
10/14/2015 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78259
Web Servicemember
10/09/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • TX
  • 78259
Web Servicemember
09/25/2015 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • CO
  • 80156
Phone
03/09/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 78240
Web
02/09/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • False statements or representation
  • Attempted to collect wrong amount
  • MI
  • 48075
Web
01/28/2015 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 75219
Web Older American
01/27/2015 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48464
Web Servicemember
01/05/2015 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • TX
  • 75165
Web Older American, Servicemember
12/19/2014 Yes
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 75204
Web
11/08/2014 Yes
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • TX
  • 78101
Web Servicemember
09/16/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 75244
Fax
09/09/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • CA
  • 91607
Postal mail
05/15/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • TX
  • 78247
Web
04/18/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Threatened to take legal action
  • TX
  • 77801
Web
03/21/2014 Yes
  • Debt collection
  • Medical
  • Cont'd attempts collect debt not owed
  • Debt was paid
  • TX
  • 78230
Web
02/18/2014 Yes
  • Debt collection
  • I do not know
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78209
Phone
01/21/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Used obscene/profane/abusive language
  • MI
  • 48219
Web
12/05/2013 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Communication tactics
  • Frequent or repeated calls
  • TX
  • 78222
Web