ACCELERATED COLLECTION SERVICE, INC CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
05/04/2022 No
  • Debt collection
  • I do not know
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 990XX
Web
XXXX I sold a car to a private party for {$790.00}. I have a signed Vehicle Report of Sale dated XXXX XXXX I attempted to file the sale with the DOL electronically. The sale occurred on a Saturday. The DOL offices were closed. I did not know there was a server issue with DOL, therefore the sale was not filed with DOL. I have a copy of my server history showing where I accessed the DOL online and a copy of an email from my credit card explaining that an attempt was posted to my credit card. XXXX Received letter from XXXX XXXX XXXX ( XXXX ), XXXX XXXX XXXX XXXX, XXXX XXXX, WA XXXX labeled DOL Vehicle Impound Notice informing me that I am responsible for the towing and impound of the XXXX XXXX. Impound/recovery/tow charge {$240.00} and Daily storage rate {$65.00}. On that same day I called XXXX and notified them that I sold the car. It was at that time I was noticed that the car sales was not filed with DOL and title transferred. XXXX I phoned XXXX and notified them that I sold the car. I gave them the new owner 's name and address as recorded on the Vehicle Report of Sale. I was verbally informed at that time that if I did not pay the towing fees and daily storage rates, XXXX would report me to a collection agency. XXXX Sale of Vehicle was recorded with the XXXX. Date of sale was recorded as XXXX. XXXX Received second letter from XXXX labeled DOL Custody and Sale of Abandoned Vehicle Notice informing me that I owe a total of {$650.00} for impound/recovery/towing and daily storage rate. The vehicle will be auctioned XXXX at XXXX. XXXX Phone call to XXXX informing them that the sale of the car has been transferred and filed with DOL. Mailed a certified letter to XXXX including a copy of the Vehicle Report of Sale showing the sale date as XXXX XXXX Second Certified letter to XXXX including copy of my computer server showing that I accessed the DOL and the case number showing that the new owner was in possession of the car and was arrested. XXXX Received letter from Accelerated Collection Services ( known as ACS ), XXXX XXXX XXXX XXXX # XXXX, XXXX, WA XXXX. Letter was dated XX/XX/XXXX. Reference number XXXX. As of XX/XX/XXXX I owe {$540.00}. Between XX/XX/XXXX and today I am charged {$25.00} in interest for a total debt of {$570.00}. XXXX Phone call to ACS XXXX XXXX and was informed I can contact them in writing to dispute the debt. XXXX Certified letter to ACS informing them that this is not my debt.
10/13/2017 No
  • Debt collection
  • Medical debt
  • Communication tactics
  • Used obscene, profane, or other abusive language
  • WA
  • 980XX
Web
In XXXX, XXXX this company called me requesting I pay a debt. Immediately recognizing the debt that I had been trying to get resolved with my insurance company and previous employer I informed them of the situation. My employer neglected to add my son onto my insurance after he was born, they admitted fault to this. Then the hospital who owned the debt billed the wrong insurance company, again they admitted their fault in this. Meanwhile I was in contact with my insurance, XXXX hospital, and the collection agency almost constantly. After everything was finally billed correctly I was left with a balance of roughly {$1600.00}, this was in XXXX, XXXX. I had to scrape by to find a way to pay the company this so on the morning of XXXX XXXX, XXXX I called them prepared to pay this bill in full at which point they informed me that because I had taken so long to pay I know owed over {$500.00} in interest. I was shocked and in tears and tried to reason with them that this is not something I can afford. I had been in constant contact with them for months and they knew the situation and never once had they disclosed interest. After being transferred from XXXX XXXX who has verbally made me feel uncomfortable and threatened many times XXXX to her supervisor she berated me with a condescending tone, uncaring that the fees she had charged were never disclosed at any point as a possibility. She decided to lower the interest by about {$80.00} dollars. Eager to get her and her cronies out of my life, I paid in full. I understood that at some point I would need to pay this bill, but I had no idea how much it would be until my insurance could process it. The collection company knew this and still they added fees without my consent. I am not trying to get out of paying this bill, I just do n't think I should have paid the fees given the circumstances. Please listen to all calls with this collection agency to understand their threatening and demeaning tone. I am mortified and depressed and meanwhile this unethical company gets to open their door another day to harass people who actually do honorable things for a living.
02/16/2016 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Right to dispute notice not received
  • WA
  • 98203
Web
My boyfriend was admitted to XXXX XXXX hospital in XXXX of XXXX, they never sent us a bill then billed all of his services as out of network. We asked for this to be corrected and they assured us that the situation would be resolved. Today they have NEVER sent us a bill only print out with a list of the charges and a statement showing that this is not a bill. They then turned the account over to a collection agency Accelerated Collections. We again repeatedly asked for a bill as we had never received XXXX and were told that XXXX had been sent. We supplied them with what was sent to us clearly showing that the it read this is not a bill. When we initially asked for a payment arraignments they said no. In XXXX of XXXX they finally agreed to a payment arraignment. They had also added my name to his account even though him and I are not married and they were told this several times. They also have no reported this on to my credit report and a joint debit that was never mine to begin with. They also refuse to present a settlement offer to the original debit holder for approval.
03/22/2017 Yes
  • Debt collection
  • I do not know
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98074
Web
I tried to verify the company name and license number which they were unwilling to give. I tried to verify the name and amount of the creditor which they were unwilling to give. I tried to verify the name and address of the person they were trying to contact and they were unwilling to give. I asked for the first and last name of the collector contacting me and they were unwilling to give. After repeated attempts ( asked for each piece of information 6 times ) to verify any information, they became abusive and threatening, telling me if I did n't verify my identity they could take legal action.
08/02/2020 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit repair services
  • Problem with customer service
  • WA
  • 98026
Web
This complaint is in reference to Accelerated Collection Account Number XXXX. I sent a dispute letter by mail and it was returned as not deliverable and this is a violation of the law. All items on a credit report must be 100 % accurate and verifiable and this item can not be verified because I send a letter to the address being reported by the collection company and it was returned to the sender. Therefore I am demanding the item be deleted from my credit report at once or I may refer to a consumer credit attorney.
12/03/2023 Yes
  • Debt collection
  • I do not know
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • WA
  • 98444
Web
Received a forwarded letter from accelerated collection stating i owe them money plus interest for a debt. I do not recognize the accounts in question. I reached out to the company and had no response.
03/16/2022 Yes
  • Debt collection
  • Auto debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98926
Web
did sellers report on vehicle collection agency will not leave me alone even send proof and said not their problem now every so often send me bills
09/16/2022 No
  • Debt collection
  • Other debt
  • Attempts to collect debt not owed
  • Debt is not yours
  • WA
  • 98023
Web
05/18/2022 No
  • Debt collection
  • Medical debt
  • Written notification about debt
  • Didn't receive enough information to verify debt
  • WA
  • 98373
Web
04/05/2022 Yes
  • Debt collection
  • I do not know
  • Took or threatened to take negative or legal action
  • Threatened to sue you for very old debt
  • WA
  • 98038
Phone
07/12/2021 Yes
  • Credit reporting, credit repair services, or other personal consumer reports
  • Credit reporting
  • Incorrect information on your report
  • Information belongs to someone else
  • WA
  • 98034
Web
10/02/2019 Yes
  • Debt collection
  • Other debt
  • Written notification about debt
  • Didn't receive notice of right to dispute
  • WA
  • 98465
Referral
08/24/2016 No
  • Debt collection
  • Medical
  • Disclosure verification of debt
  • Not given enough info to verify debt
  • WA
  • 98816
Web Servicemember
04/02/2016 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • WA
  • 98052
Web
02/10/2016 No
  • Debt collection
  • Medical
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • WA
  • 98052
Web
02/24/2015 No
  • Debt collection
  • I do not know
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • MI
  • 48141
Web Older American, Servicemember
01/07/2015 No
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Improper contact or sharing of info
  • Talked to a third party about my debt
  • WA
  • 98038
Web
07/25/2014 Yes
  • Debt collection
  • Medical
  • False statements or representation
  • Attempted to collect wrong amount
  • WA
  • 98251
Web
05/01/2014 Yes
  • Debt collection
  • Medical
  • Communication tactics
  • Threatened to take legal action
  • OR
  • 97424
Web
03/07/2014 Yes
  • Debt collection
  • Other (i.e. phone, health club, etc.)
  • Cont'd attempts collect debt not owed
  • Debt is not mine
  • CA
  • 92647
Web