| 11/04/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
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|
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Web |
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This nightmare started at the end of XXXX this year and continued to about XXXX when I realized no matter how much money I stent to XXXX XXXX I was never going to see a return on the investment as sold to me by XXXX XXXX at XXXX XXXX. I was approached via XXXX with a XXXX investment opportunity it was explained that If I invest it will be a XXXX turnaround to turn XXXX into XXXX in 5 days. I was a bit concerned and spent some time getting to know XXXX XXXX. I looked at the website as provided and was given a user/password to log in it all seemed to light the info provided lacked all the steps they would through at me to claim the earned funds. After the long and tedious process of using XXXX XXXX and Abera to move money from my XXXX account to a platform to buy bitcoin. Then to send it to XXXX to do what they do, all seemed ok I could see the profits increase each day on this fake sight. When the fifth day came about and I was to receive my funds they had requested additional funds to pay to release the profit, I was shocked as I was not told this at the start, what was I do so it looked like I had money to retrieve but spend more to get it released? I had doubts but the agent XXXX XXXX assured me that I would receive the funds upon the payment first it was XXXX to pay the processing fees. I did so with the long process of wire transfer and buying bitcoin then send to the wallet given. As I wanted my money, they sent me a notification email from XXXX that I need to pay an additional fee again and I asked XXXX XXXX
XXXX why after he had just told me that it was the only additional pay needed. So, this goes on 3 times each time I was told it was the last payment and I would get the money and I did not all I got was another reason to pay more money to get my profit. It seemed to me that this was a scam and I stopped with the initial investment and the fess I paid I lost about XXXX in cash through the process of sending to the XXXX XXXX and Abra via deposit and wire transfers.
I was just trying to supplement my income, XXXX a XXXX man and have been XXXX for almost XXXX years when approached about this investment I was excited to find a solution that would help me support myself and my family. I have never traded before and this was my first trading experience. I used what I living off to invest and help support no income I had coming in.
They are still approaching me trying to get to pay more fees to release the funds, and I have to stop and block the numbers as an approach with new numbers all trying to get to pay fees to release the funds.
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| 01/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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Per a publicly advertised promotional offering, I signed up for a new account with Abra and provided them the same information Ive provided many other such companies that has been fully vetted and for which there has ever been any issue. Furthermore I attended a video presentation required for the promotion and pasted my particular account number in the comments section for the video for which I should have received a promotional offering of cryptocurrency. After viewing the video, the company shut down the account, as apparently they did thousands of other people, and stated via customer service weeks after I filed support requests that they would not honor the promotion in any way, shape or form for me. The company refuses to provide any rationale why they did this and they refuse to work with me and many other customers to remedy the issue. Complaints have been submitted with the California attorney generals office as well as the XXXX XXXX XXXX in XXXX XXXX against this company and the company has responded to none of the complaints. Furthermore the company states on their website and social media a 72 hour response time related to submitted issues however they took several weeks to respond to any of the tickets I submitted regarding this issue which made trying to remedy the issue nearly impossible because the promotion had a particular time limit addresses to it. I believe this action was deliberate on the part of the company.
Lastly, several of the email threads between me and customer support have been forwarded to both the CEO and CEO of the company to try to get some resolution because customer service claims they can do nothing about this issue and they refused to provide any reason why this happened or provide any remedy despite the fact Ive pointed out to them that their actions are both negligent, bad faith, injurious, and fraudulent.
Given the lengths Ive gone to to communicate these issues and try to resolve this issue with the company, its clear their actions are being done very deliberately and something needs to be done regarding the issue that affected me and thousands of other customers as can be seen anecdotally on numerous websites where this company advertised the promotion and customers later complained their accounts were also frozen and the company refused to honor the promotion.
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| 02/06/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Unauthorized transactions or other transaction problem
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Web |
Servicemember |
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Hi. I'm filing a complaint against ABRA, a crypto exchange company. $ XXXX of my digital assets were stolen from the ABRA exchange. ABRA is not taking responsibility for the gross negligence on their part. My account was initially hacked in XX/XX/2021 and I immediately informed them about it. They failed to protect my account and did not respond to my concerns until nothing was left in my portfolio... zero, zilch, nada! I could not even access my account to withdraw the remaining funds. ABRA kept reiterating that transactions on the blockchain are irreversible. But I informed them of the initial incident when I still had around 90 % of my funds left. If transactions are irreversible, they should have protected or froze my account after I first found out it was hacked. I asked ABRA to secure my account before the hacker took out the remaining funds in my account. They did not protect my account. They ignored my emails. When they finally responded, I was left with ZERO balance in my account. This was an inside job. No 'hacker ' has access to my account - phone, SIM card, Recovery Phrase. I did not have it written online or on my phone. There was no way anyone could have accessed the Recovery Phrase... I am 100 % sure! Also, my phone number hasn't changed. I've had the same number for the last 20 years or so. I've sent them so many emails because ABRA doesn't have in-person/phone customer support and this is such a significant monetary loss. Not only are they non-responsive, but they also blocked access to my own account. To this day, I can't log in to view my portfolio. Last I checked, it had {$0.00} balance - all funds were totally wiped out. That is outrageously horrendous customer service. When they do respond, ABRA is copying and pasting their previous boiler plate response without offering any resolution. Why is ABRA giving me the runaround? I've seen the same highly critical ABRA complaints in the XXXX XXXX XXXX ( XXXX ) reviews/complaints, App store reviews, etc. I'm available XXXX to answer any question via phoneXXXXemail. Please assist me in retrieving my money back. Thanks.
P.S. I have written a very detailed timeline, screen shots, and email communication with ABRA ( attached below )
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| 08/07/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
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- Other transaction problem
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Web |
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Back in XXXX, I invested a little over {$4000.00} in different cryptocurrencies ( XXXX, XXXX and XXXX ) through Abra XXXX XXXX XXXX XXXX XXXX. Today, these investments would be worth around {$12000.00} at the current market rates.
On XX/XX/XXXX, Abra made an announcement that they have decided to end their retail operations in the US and gave users until XX/XX/XXXX ( 6 days ) to withdraw their funds. This announcement was made on their website and there was zero direct communications to users like myself about this.
When I tried to withdraw my funds, I discovered that the value of my portfolio is {$0.00} with all of my crypto funds missing. I checked my transaction history ( see attached ) and confirmed that there were no transfers out of my account. Thus, I tried reaching out to Abra 's support team via multiple communication channels ( XXXX, XXXX, support email and support phone number ). However, Abra removed their support number from their site, removed the ability for users to message them on XXXX and their support chat system always states " There are no available agents '' After numerous emails to their support team, I received the following and only response from the Abra team : ********************************************************************** Hi XXXX, Thank you for your message.
The XXXX XXXX prompt in-app was sent to existing users as early as XX/XX/XXXX. If you had not completed XXXX XXXX prior, any funds left within the Abra wallet are considered lost.
As you never completed the required KYC ID verification process, your account was shut down and those crypto assets were zeroed out.
We see that you have since completed XXXX, but this was only completed after your account was shut down.
This can not be reversed and is final. We apologize for the poor experience this has caused.
Best regards, XXXX ********************************************************************** I did not receive such notifications/nor warnings from Abra or otherwise, I would have completed any necessary tasks. Thus, I attempted to contact their team again via multiple email messages that went unanswered.
Regards, XXXX
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| 08/27/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
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I created an account with Abra ( Plutus Financial ) on XX/XX/XXXX in order to store my cryptocurrency assets ( XXXXXXXX XXXX XXXX XXXXXXXX ). Upon account creation, I was not yet deemed a verified user until I provided identification as part of their KYC ( Know Your Customer ) program. One of the advantages of being a verified user is that I can not only store but also earn interest on my XXXX assets. Thus, I provided a valid passport, passed their KYC check, and became a verified user.
I was satisfied with the company 's services up until XX/XX/XXXX. This was when I tried to open my Abra account but a message displayed indicating that it was not accessible due to " compliance reasons '' ( see XXXX attachment ). Initially, I thought that this was due to the either the app not being updated or possibly due to the aforementioned KYC requirements. I re-installed the Abra app to ensure that it was updated. I also double checked my past correspondence with them to ensure that I had provided my passport as identification for KYC checking and that I was a verified user ( see XXXX attachment ).
After ruling these factors out, I tried to contact their support team through the following emails : XXXX XXXX XXXX XXXX XXXX I have been forwarding my concerns to these emails for around 2 weeks and I have still not received any response from the company.
While browsing the web for possible solutions to my problem, I have learned that the company had gone insolvent XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX. I realized that this was why the company was not addressing any of my concerns. As of now, my account is still inaccessible and I am unsure of the state of my assets.
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| 07/05/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
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Web |
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The company is a scam. They promised {$40.00} for deposit and referral but only paid me {$20.00} in some insolvent company owned crypto which they will not cash out for at least the rest of XXXX ( most likely ever ). There is nothing in the legal terms and conditions that says the {$40.00} awarded will be in an insolvent worthless asset that can't be withdrawn. I called and spoke with 3 agents and they all refused to answer any other questions as to who is regulating their company and where my missing {$20.00} is. ( Also the {$20.00} was awarded today and was exactly XXXX XXXX so it wasnt some crypto devaluation that devalued after I received it ). 1 ) The XXXX were never pending. They were not pending and not showing until I called in today and then they were credited to my account today 2 ) Pending isn't " awarded ''. No where in the terms of my signup date XX/XX/XXXX does it allow for you to arbitrarily set a date for the valuation and then have them unavailable. 3 ) If the XXXX isn't available then it's not been awarded. It wasn't available until today 4 ) Nowhere in the terms does it say this " reward '' will be a worthless piece of garbage that isn't convertible or withdrawable, which I've just discovered is the case. Most importantly, if the XXXX is untradeable and unwithdrawable, then by definition is it WORTHLESS. The company is arbitrarily assigning a value to its own insolvent asset. I hope someone files a class action lawsuit against this scammy company or a government regulator steps in and closes the company down for being a fraud.
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| 06/18/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Since XXXX of XXXX I have been having account transferring issues between my wallet and cryptocurrency. Ive sent well over 50 emails with pictures and screenshots to support my argument. The original issue started with two XX/XX/XXXX that they said were the cause of the issue. After a representative said they resolved the issue, almost year later, I continued to experience problems transferring from cryptocurrencies or myXX/XX/XXXX. I was highly concerned, because according to my calculations these were key times in the market for my transfers. More specifically, since XX/XX/XXXX I have had no luck transferring any money to or from cryptocurrencies or my XX/XX/XXXX, basically no access to do anything with my funded accounts. Many representatives have continued to respond with the same answers no matter how I rephrase the questions or how many times I reply : we are looking into it and will get back with you. I have made many desperation emails explaining my concerns with no resolution other than they are looking into it. This has been going on for 4 months now. Since I have not had access to my account I have lost thousandsof dollars ( approximately {$4000.00} thus far ) in the process and still do not have access to my account or XX/XX/XXXX. I believe this company has been deceptive to me as well as breached contract on many occasions. They still send me emails in regards to investment strategies with their company while I continue to struggle. Please help!!!
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| 06/17/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
|
|
Web |
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|
Hi, I have been using Abra XXXX, which is a cryptocurrency exchange mobile wallet https : XXXX From XX/XX/XXXX they will disable withdrawals of the XXXX token, these XXXX tokens were earnt on the platform through Yield, Swaps, Purchases or Referrals.
They have also disabled swaps before this date on the platform.
It's currently only possible to sell these tokens on another platform, which is currently in the process of also delisting XXXX
Abra has also recently increased the withdrawal fees to XXXX which at the current price is {$18.00} after the price has collapsed significantly since the announcement.
Then there is a XXXX withdrawal fee.
So it's currently not possible to withdraw for lower balances.
I'm also still owed rewards, the last email I have had from Abra is that they were to payout these rewards at XXXX which at the time of writing is significantly above the current market price and withdrawals/swaps will be frozen indefinitely as per there email.
So between me and my wife we had over $ XXXX in XXXX now worth much less due to Abra 's poor management. Swaps have been disabled ever since we received the coins.
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| 04/26/2023 |
Yes |
- Credit reporting, credit repair services, or other personal consumer reports
- Other personal consumer report
|
- Problem with a company's investigation into an existing issue
- Difficulty submitting a dispute or getting information about a dispute over the phone
|
|
Web |
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On the XX/XX/2023 i sent a wire deposit of {$79000.00} to ABRA Global to be deposited to my ABRA wallet.My deposit was not credited.I reached out to Abra customer support and they said my deposits has been disabled and my account restricted and they were not obliged to provide any further information to me.I asked them what happens now to the funds i had wired and they said i had to recall the funds from my bank.Abra uses a third party banking partner called XXXX XXXX XXXX. I contacted XXXX XXXX XXXX where i sent the wire to and they confirmed the wire was received and deposited to Abra.My bank also said the receiving bank didnt respond.I contacted XXXX XXXX XXXX again to help and they did.They came back to me with information that ABRA had declined the recall and said the funds were withdrawn. I want answers and my money returned because my bank will not be able to do any recall until the receiver does so. ABRA has since not responded to my emails or helped in dealing with this matter any further.I want my money. Please help.
My wallet ID is ; XXXX And my Abra contact support ticket number ; XXXX
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| 09/21/2023 |
Yes |
- Checking or savings account
- Checking account
|
- Opening an account
- Didn't receive terms that were advertised
|
|
Web |
|
|
XXXX XXXX XXXX XXXX XXXX XXXX, ME XXXX XX/XX/XXXX XXXX XXXX XXXX dba Abra XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, DE XXXX XXXX, XXXX vs. XXXX XXXX XXXX dba Abra Ref # XXXX To Whom it May Concern : On XX/XX/XXXX, I applied for a XXXX XXXX XXXX dba Abra ( Plutus ) account at XXXX in response to an offer to earn {$100.00}. This account is governed by Terms of Use ( the Terms ) which state You and Abra agree to arbitrate any dispute arising from these Terms or your use of our Services. I never received the promised {$100.00}.
On XX/XX/XXXX, I filed for arbitration against XXXX pursuant to the Terms and the XXXX XXXX XXXX.
On or about XX/XX/XXXX, I paid a {$250.00} non-refundable filing fee to the arbitration firm.
XXXX refused to participate in the arbitration in contravention of the Terms and federal law.
Now, I respectfully demand that XXXX 1 ) pay the {$1500.00} non-refundable filing fee and 2 ) proceed with arbitration as specified in XXXX own Terms.
Otherwise, I will file a motion to compel arbitration in the U.S. District Court for the District of XXXX.
Sincerely, XXXX XXXX
|
| 07/16/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
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|
Web |
Older American |
|
I have an account with cryptocurrency exchange Abra. The company asked me to withdraw all my assets with them in early XXXX. I withdrew the cash balance in the account totaled {$130000.00}, on XX/XX/2023. The withdrawal was intended to use wire transfer to my XXXX XXXX XXXX account. My cash asset in Abra 's account went to XXXX XXXXmmediately. However, up till today, XX/XX/2023, My XXXX XXXX XXXXXXXX account has not received this transfer at all.
I sent a request to XXXX, complained about this problem. On XX/XX/XXXX, I received a response saying that their XXXX XXXX XXXX XXXX XXXX was ordered to stop operation by the government of Nevada. The company did not address the solution to solve this problem, and return my money back to me.
|
| 12/07/2023 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
Im a user of the app Abra and have just left my crypto in the interest account to grow as its a long term investment.
I went to make a small withdrawal of BTC from the interest account to my wallet. I opened my app this morning and all my money was gone.
I then went digging and found this has happened to many people due to some email or already they sent out that I never saw, saying I had to do something before XXXX.
Ive lost everything, there was no email or to tell me this was going to happen. I found a XXXX thread which said to file a complaint with you to get it back.
As you can see from my attachment, I sent XXXX Btc to my wallet then this morning they took everything.
|
| 11/22/2021 |
Yes |
- Money transfer, virtual currency, or money service
- International money transfer
|
|
|
Web |
|
|
I was approached by a person who allegedly claimed they work at Abra which said if i put an investement worth XXXX, i'll earn XXXX and figure was only written on phone possibly the person just thought of the amount just to lead me into a scam. By my investigation she wasn't an Abra user according to the company.
I started chatting with XXXX on XXXX, then later switched to XXXX chat. I tried to invest on XXXX or XXXX XXXX, so i bought cryptos of up to {$1300.00}, hoping to earn some profits. The card payments and bank transfer that i made was to buy some BTC cryptos which i bought using Abra via XXXX, so it gave a few options like XXXX and XXXX
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| 03/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
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The Abra cryptocurrency app held a XXXX podcast event on XXXX XXXX XXXX. All participants who submitted their Abra Wallet ID into the chat box were promised a XXXX bonus payout. I was one of the first 20 participants to do this. It is now XX/XX/XXXX and I still have NOT received anything. I even submitted screenshots to prove my participation which clearly shows my XXXX username and Abra Wallet ID. I have contacted Abra support only for them to keep telling me to wait. I have been waiting long enough and I am tired of waiting. It seems like Abra is stalling because they do not want to honor the payout.
|
| 08/08/2023 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Wrong amount charged or received
|
|
Web |
|
|
Hello, I transferred about ~ XXXX XXXX XXXX XXXX XXXX XXXX from a company called Abra whom acted as a bank with whom I stored money with. This amount was sent to a virtual wallet I own and the amount was deducted from my abra account and i received confirmation it sent, however it was never received in my other wallet.. Upon searching the XXXX XXXX a transaction was never created meaning Abra never actually sent my money from their business.
I have reached out for customer support help multiple times with no success. I am anxious to have this resolved and any help would be appreciated.
|
| 10/13/2021 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Other transaction problem
|
|
Web |
|
|
I made a deposit of XXXX with Abra in XX/XX/2021. The company Abra, claims that the money was rejected due to consumer protection and that the transaction was cancelled. However the funds were never returned to my banking institution. I contacted them multiple times and they insist that they rejected the transaction and to contact my bank. The funds were never returned or refunded. They kept my money and froze my account with them for no reason. I contacted my bank to retrieve the funds however they have not had luck in retrieving my funds either.
|
| 01/20/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
My account went to XXXX balance and I cant transfer what I did have left in the account because they wont let me verify my identity since I live in the united states. They have said I am too late to get my funds and they have zerod the account. I feel scammed since I recieved no prior notification of the closure of XXXX accounts.
|
| 01/07/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Mobile or digital wallet
|
- Managing, opening, or closing your mobile wallet account
|
|
Web |
|
|
Abra wallet company closed my account and steal my money!! They scam my money. I invest my retirement money there and they just steal it by closing my account. They did not only close my account and even my family account with money on it was closed by them as well. They are a fraud company!! Abra cryptocurrency is a big scammer!
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| 01/12/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
I have {$2800.00} deposited in the Abra app. I'm getting the message " Application is not accessible due to Compliance reasons ''. The company doesn't seem to be contactable. I had been using for many years prior without an issue and had previously withdrawn money from the app.
|
| 01/22/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/11/2024 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Money was not available when promised
|
|
Web |
|
|
|
| 02/14/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Domestic (US) money transfer
|
- Wrong amount charged or received
|
|
Phone |
Servicemember |
|
|
| 02/11/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 02/01/2022 |
No |
- Money transfer, virtual currency, or money service
- Virtual currency
|
- Other transaction problem
|
|
Web |
|
|
|
| 01/05/2022 |
Yes |
- Money transfer, virtual currency, or money service
- Virtual currency
|
|
|
Web |
|
|
|
| 12/10/2021 |
Yes |
- Credit card or prepaid card
- General-purpose credit card or charge card
|
- Trouble using your card
- Can't use card to make purchases
|
|
Phone |
|
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