1ST FINANCIAL, INC. CFPB Complaints

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2000 Latest Complaints
Date Received Timely Response Product Issue State / Zip Submitted Via Tags
11/10/2017 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • PA
  • 19063
Web
In the middle of applying for a loan during the underwriting stage, the Loan Officer XXXX XXXX NMLSXXXX emailed me saying that he nor anyone in the office had time to work on my loan and good luck finding another financial institution. I have also asked for a copy of my credit report. At this time I have neither received my report nor has my request been acknowledged XXXX is employed as a loan officer with : 1st Financial XXXX XXXX XXXX NMLS ID # XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX, FL XXXX ( XXXX ) XXXX Branch Manager : XXXX XXXX I have also tried to contact the corporate headquarters and speak with the Director of Operations XXXX XXXX and left a message in the general VM box as there was never an opportunity to actually speak with someone each time I called. XXXX XXXX NMLS : XXXX XXXX XXXX XXXX XXXX XXXX XXXX, MD XXXX XXXX Director of Operations : XXXX XXXX
02/10/2020 Yes
  • Mortgage
  • Other type of mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • VA
  • 236XX
Web Older American
Every month I receive an " Expiration Notice '' regarding accessing my equity through my mortgage company. The " expiration notice '' is NOT from my mortgage company. The notice is from a third party : 1st Financial , Inc . This third party uses my current mortgage company 's name in their notice as way to appear legitimate. The purpose of 1st Financial, Inc. is what I believe is to obtain my personal information. Why would they mail an " expiration notice '' every month and request I call them to discuss how to access my equity. I have called their XXXX to request removal of my name from their mail list but their is no answer.
03/04/2020 No
  • Mortgage
  • Conventional home mortgage
  • Closing on a mortgage
  • FL
  • 33186
Web
I am the listing agent for a property this Lender 1st Financial Inc in XXXX XXXX, FL with Branch Manager XXXX XXXX is working with. Property XXXX XXXX XXXX XXXX. The lender representative has just threatened me and insulted me over the phone. The threats were of violence towards myself and my family. I want to document this here and with any other department available. Please get back to me.
03/16/2020 No
  • Mortgage
  • FHA mortgage
  • Trouble during payment process
  • MD
  • 21090
Web
11/01/2019 Yes
  • Mortgage
  • FHA mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33186
Web
05/23/2019 Yes
  • Mortgage
  • FHA mortgage
  • Closing on a mortgage
  • FL
  • 34746
Web
02/13/2019 Yes
  • Mortgage
  • Conventional home mortgage
  • Applying for a mortgage or refinancing an existing mortgage
  • FL
  • 33178
Web
06/28/2018 Yes
  • Mortgage
  • Conventional home mortgage
  • Trouble during payment process
  • SC
  • 29575
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